La-Z-Boy Furniture Galleries

I purchase my La-Z-Boy loveseat on 10/14/17 and in that timeframe it had to be repair twice and then again this week it broke. I requested for the unit to be replace and was denied by the store and corporate. They want to fix it one more time and if they can't figure what is wrong they will replace. I bought this furniture for about $2900 and it should be replace if it's not working correctly the first time. I am very dissatisfied and will never buy another La-Z-Boy furniture again if this is how a customer gets treated.

Purchased a two-person love seat recliner in mid-December. Love seat is electronic. Has 2 remotes. One sides leg rest stopped working in mid-March! Had service man replace electric box that controls functions of recliner. The chair worked for a few minutes after the serviceman left. It required another visit only to learn they want to replace the motor on one side. Plus the material is pulling out on one of the seams of the cushion, not good.

I purchased a La-Z-Boy recliner for $2200. I expected quality and no issues. The recliner has an attached remote with blue LED lights that bright up the room, no option to turn off the remote’s light unless you unplug the chair at night. It makes no sense and the store manager says it’s a great feature, so you can see at night. Most of their models have the same features without the LED lights, so that makes no sense. The blue light has a greater effect on phase shifting the circadian clock in body and on melatonin suppression, it essentially screws up your sleep.

Bought my recliner 3 years ago. Had it in a room where it was not used a lot. Moved it in the living room and now the material is coming apart. Called. Said I had to pay someone to come out and then to pay for material. This is totally uncalled for.

Our old furniture was getting worn out. The La-Z-Boy manager was very good. He was very helpful and not high-pressure. We just told him and he didn't ask questions. He wrote stuff down and did a little sketch of what he thought would look good in our room. We sampled all of the furniture and it was of very good quality. Our experience was very positive. I like all the inventory there so I could really sample the different things. Also, I liked the person who came to our home to give us the final recommendations and took measurements. I'd recommend La-Z-Boy.

My father is moving in with me and I purchased a recliner from La-Z-Boy. My salesperson was outstanding and she was very helpful. I picked out what I wanted and it was on sale from 25% to 30% off and La-Z-Boy discounted it further. It's the most comfortable thing I've ever sat in. I looked at so many recliners too and La-Z-Boy was far better. There's no comparison on the comfort between this model that I got and the other brands. The La-Z-Boy quality is very good, but the finish on the leather could have been better. But when you're looking at a small piece, it's hard to tell. Also I get emails from them. It's like, "Well, do people purchase more than one La-Z-Boy?" When you purchase your La-Z-Boy, chances are that you don't have three La-Z-Boys in your house but I could be wrong. Overall, I would recommend La-Z-Boy.

We built a new home and purchased two La-Z-Boy couches. We went to the La-Z-Boy that was in Raleigh and that was not a good time. Then we went over to the one on Glenwood Avenue and that was much better and that was where we bought. The same furniture was in both stores but a different salesperson. The sales rep in Glenwood was great. We walked around and walked around and the guy kept asking us if we wanted any assistance. We told him we'd find him when we needed him. He was very willing to talk to us and help us get some patches so that my wife can match colors. We got the couches on sale and it was a good deal. Without the sale, it's too darn expensive. We scheduled the delivery about four times. The house was being delayed. But the furniture was delivered on time when they said they were going to do it when we finally got into the house. The quality of the furniture so far is good.

We've had La-Z-Boy furniture for 25 years. Their quality and service are what kept us with them. Our furniture was worn out and we bought this swivel glider rocker recently. Their reps were friendly and knowledgeable about their products. The delivery people called, set up an appointment, and showed up on time. However, this ottoman made noise on it when it's in glider mode. This is the first time I've had a problem with a La-Z-Boy chair. They sent their technician out to take a look at it and found that it had been built wrong. The springs underneath weren’t in the right place. They have ordered us a new chair and I talked to a La-Z-Boy salesman this morning to replace the order for a replacement chair.

I was upgrading my living room and La-Z-Boy's sales fact and their good pricing took me to them. My first experience when I walked in was not that great. There were a very few people on the floor to help others but there were too many customers. Nobody bothered why I was there but it became a little better after a lady went all the way to help me out. She was really nice. Walk in if there’s a sale. Otherwise, don’t go to the store.

We had a requirement to get a sleeper sofa and we were weighing options. La-Z-Boy was definitely on the top of the list and we had a really good store experience when we went there. Their people were very professional, really friendly and helpful. We had people come over, look at our place and help decide on the design aspect. We had a lot of options to choose from like with the styling and color. We had a detailed look at the store with all the options and we were able to really get what we wanted. The people who made the delivery were clean, hassle-free and prepared. It was all really smooth. It’s going to be two months now that we've had the queen sleeper sofa and the quality is top-class. The whole experience was really good.

We've had La-Z-Boy furniture in our home for 15 years and recently, we purchased a new reclining sofa. The dealing I had with the sales rep at La-Z-Boy was fantastic. She was extremely knowledgeable about the type of fabric and what kind of spray stuff we can get on it because we do have dogs, and how we can get the protections from it. She told us the prices right off hand and it was very easy. The delivery team did really well and the experience was nice. They brought the furniture in and asked me where I wanted it.

The recliners I bought from other companies didn’t last that long, so I thought of trying La-Z-Boy furniture. My son is about 6’7" and about 280 pounds so he's a big guy, so I asked their reps if there was a good standard weight on the chairs and they said that it would be 250 pounds for most average recliners. Then I asked them if they could make them for bigger and taller people, and they said could. They showed me what I needed to do and what I should get and what would work best for my household.

We’ve been in our home for 47 years and we’ve bought products from places that weren’t worth it. My wife’s a shopper and likes to change things all around. She goes all over the place and La-Z-Boy happened to have the stuff she wanted as far as the color and the look. And the quality of the products simply backed our point of purchase because we had a La-Z-Boy chair in the house originally.

We were living in San Francisco before and we just moved to Southern California. Not all of our furniture was in good enough shape to come with us, so we needed some replacements. Plus, we were staying for several months with my cousin and his wife across the street from the house that we bought down here while we were refurbishing it. They had one of La-Z-Boy's power lift chairs with the heat and massage features. They've had theirs for several years and highly recommended it. Also, my wife is disabled with chronic pain and she definitely loved the heat and massage part, so we decided to get a couple of them for us.

I spent over $8000 on a leather sectional. I was told that it was an all leather set, as the back of part of it will be in front of a sunny window. When it came it was leather match, very unhappy with it.

We were looking into purchasing the Kennedy sectional with iClean fabric. We contacted our nearest store which was over an hour away to see if they had the sectional in store before we made the trip so that we may try it out prior to purchase. When we arrived in the store we were completely ignored. We waited about 20-25 minutes. Another couple, who were ** walked in 15 minutes after us and were helped as soon as they walked in the door. Frustrated, disgusted and upset we walked away without purchasing anything after the long drive with three children, one of which happened to be a one year old.

Lancer Sofa & Loveseat - Refused my 2nd delivery of this set today (4/10/18) because of a MAJOR grease stain/streak along the entire footrest of both recliners of the loveseat. Refused the 1st delivery on 3/27/18 because of misalignment, stains and sawdust on both pieces of this set. I am without words of how disappointed my wife & I are.

One year ago we purchased a Recliner couch and love seat from an exclusive La-Z-Boy store. The previous one we owned was 13 years old, still in wonderful condition, and gave it to our Son who loves it. Big Mistake! The new one we purchased is so inferior to our old one. It’s already showing more wear than our 13 year old one. We are empty nesters so the only use our furniture gets is from 2 adults. The fabric is of less quality, the framework is not as strong as the old one. The main reason we went back to La-Z-Boy was because of the quality we receive from our old one. Very disappointed!

This was my first time buying from La-Z-Boy and I haven't bought furniture in a really long time as my other pieces were 16 years old. Their price is a bit on the high side, but the La-Z-Boy quality is good. Everybody at La-Z-Boy was wonderful and very helpful and they did everything we asked them to do. It's a good place with good people to work with.

I live in a religious community with other people and there is about 14 of us who have lived together in a large place and we decided to get individual chairs rather than sofas for our television room. We went to the La-Z-Boy store in Wilkes-Barre Township and their sales representatives were really good to us and we had a very pleasant experience. They were very accommodating and they helped us make selections and showed us possibilities. And the delivery team was very professional and very courteous and did a good job. We’re very pleased with the quality of the furniture and it’s meeting all of our needs, so we’re very happy. It’s comfortable and we’re enjoying it. We could easily recommend the La-Z-Boy store that we used.

I've had La-Z-Boy products since about 2013. We moved from Alexandria to Indianapolis and our old couches didn’t fit very well. We really enjoyed our first purchase from them and decided to go with another La-Z-Boy product. I had a great experience with the sales reps. They came up with design ideas. They would draw different choices that were helpful to us and recommended some other things. They found a bunch of few other things that really went well with what we had and what we needed so it worked out well. We ended up purchasing end tables, a kitchen table and chair when we had only intended to purchase the couch at that moment.

I just relocated back to North Carolina. I left my sofa behind in Illinois and I needed a new sofa. My partner had a furniture store in Iowa for several decades and they used to carry La-Z-Boy furniture. We walked in at La-Z-Boy and we were there for about 20 minutes. But prior to that, the sales rep came over right away, showed us some things, and we bought it that same day. It was pretty effortless. And then we scheduled delivery.

This is the second set of furniture we have had from La-Z-Boy and like the first set which was returned after a few years due to poor quality we have the same issue with the second set. Staples are coming out from the footrest of loveseat and couch that scratch, scrap, and poke us and our children. The corners of inside of love seat and couch have lost cushion and wood frame is protruding out of the sides so if you lay on it you can feel the wood poking into your head or shoulder area. No one sits on the inside corner of the armrest so there is no reason for this to happen except for poor quality. Yes, we have the five year warranty but I am not paying for the labor cost for someone to repair furniture that is only 2 1/2 years old.

We’ve gotten La-Z-Boy before and we replaced the worn out chairs that we had. Purchasing the recliners was easy but getting their reps to come out and try and fix them isn’t. The quality of the chairs is good except for the screws. The screws are falling out of the bottom of the chairs and one of them is basically broken. We called them four times and they never came out to fix it. We've had the chairs for a year and it’s happened in the first five months that we had it. So far, their reps were great, took the messages, told us that someone would be contacting us to come out, but no one did.

Over the years, we've had a couch and a couple of side chairs from La-Z-Boy. Then when my 98-year-old mother needed a new recliner, we went to the outlet and bought one for her and then my brother also bought one. The recliner lifts the person up and pushes the person forward so my mother can get up easier when she has trouble getting up, though she feels unstable using it.

We've had our La-Z-Boy chair for 13 years. My husband and our grandchildren enjoyed it. However, it's leather had rubbed off, and it has begun to squeak and rattle. La-Z-Boy supposedly had a sale. And we decided that it was time to give my husband a new chair. We went in and we told the rep what we wanted. Then, we had it delivered since they wouldn't let us pick it up. The delivery guys came in, put the few pieces together, and left. However, I don't feel like this new one has the same quality as our old one. The old one has better fabric and is a better chair. I also think we paid too much for it despite them telling us it was on sale. But my husband is enjoying the new one. He sits on it every night on his own.