La-Z-Boy Furniture Galleries Reviews

Even though my sales experience was great, the furniture was delivered but did not look right. Afterwards, the furniture had so many flaws; it wasn't made right. The cloth was so loose in places, sticking out and sewed without care. Pictures will show how bad it looks. Even one side of the remote stopped working. The recliner ordered just for myself didn't even feel comfortable; it moves constantly and leans too far back or too far forward, so we had to order a new recliner without the rocker. This was my biggest disappointment because it cost $400 more.

Today, I did a first for me. I totally bought a sofa and recliner online. Of course, LAZBOY gives a free consultant to help you out. I had a LOT of questions but in the end, it all went well. I am very happy with my online experience with Maribel **, the consultant and the products I ordered. Now in four to six weeks, I will get to see just how well I did when my new sofa and recliner arrive! I CAN'T WAIT!!!!

Love La-Z-Boy. My Second La z boy I’m sitting on wood frame. My twin grandsons.. 45 say they remember.. NO OTHER La z boy but this worn out one. I’m 81 years young. La z boys are well made, oh so comfortable. Thank YOU FABRER. THANKS FOR NOTING MY CONCERN ABOUT MY PURCHASE - non-rocker. PLEASANT TO DO BUSINESS WITH LR La z boy. Love, can’t wait to get him home. Love COLOR CHOICES.

We recently purchased our 3rd La-Z-Boy recliner at the Centennial CO location. Toni **, our sales associate was outstanding! She was courteous, knowledgeable and took time to show us various recliners and demonstrated ones with a remote control. We could not have had a better or more relaxing experience. We highly recommend this store and Toni.

Horrible product quality and customer service. After a 3 month lead time, LZB delivered the wrong product that was also damaged and also missing the remote. Customer service was very unresponsive and didn’t follow through on promises. Worst retail experience ever. Avoid this brand at all costs.

I bought a La-z-Boy Leather office chair. It was not cheap, will never buy another La-z-Boy product all the leather peeled and cracked, put looks awful. Will have to get it reupholstered and it was only a couple of years old with very minimal use. When I called the warranty number they said, "Too bad, can’t help you." Will never ever ever ever ever buy another one of their products! And recommend you don’t either.

Frame broke after 2 years. Want 185.00 plus shipping for parts.

This is more about the product and lack of customer service from La-Z-Boy as a company. I would rate a "0" if that was an option. I bought an Astor recliner from a local distributor (not a company store). Waited 6-8 weeks for it to built and loved the chair EXCEPT the chair frame creaked like a 100 year old antique. The local distributor tried to rebuild the chair as LaZBoy would have requested. It didn't help. The local distributor ordered me a second chair and 8 weeks later when I received the second "new" chair I had the same problem. Unfortunately LaZBoy is more interested in sales than quality products or providing a good customer experience. Although I love the chair I cannot accept a product that creaks like an antique for this price. Unfortunately I am looking at alternative brands and will no longer consider LaZBoy when looking or recommending furniture. I can't believe LaZBoy has fallen so far.

I’ve had my lift recliner for 1 week now, and it’s not working. I bought it because I have stage 4 cancer and I need the life in order to get out of the chair. What a complete piece of junk!!! I bought with confidence of growing up with the reputation that La-Z-Boy was the most reliable and the best. This recliner cracks as it moves due to the base being made of 1/2 in particle board. What a joke!!

Please don't remember your fond memories of La-Z-Boy brand from the past. The furniture could be purchased with confidence and joy in all aspects. No longer. We purchased 2 recliners and 2 extended (Warranties) for a total of $340.00 just in extended warranties. These proved to be worthless. La-Z-Boy will not honor any part of your purchase or warranty. The chair's fabric immediately degraded, pilled, frayed and portions of the arms were not fully stuffed showing large dents in them. Please don't think of the good ole days regarding La-Z-Boy, Please don't purchase.

Poor quality, design and craftsmanship. Lumpy seat back. Recliner quickly pops up to only one position. Difficult to lower-need leg force to close or have someone push it down. Pathetic Customer Service. Too uncomfortable to sit on, but needs time to break in, so local Store Manager suggested that a "heavy neighbor" spend time sitting in recliner! WOW!!!

I ordered a couch from this company on April 21st, 2026. Which was delivered on June 30th, 2026. I received my order but am extremely unhappy with the couch itself. Super uncomfortable; all pressure points are uncomfortable, it is super hard to sit on. I don’t know why the seat cushion is shorter than the one at the store on display. I visited the store to give my complaint and tried it out one more time, and I see many differences from the floor model and the one I got. Also, I am aware that mine is in leather and the one on site is fabric. But the motorized movement is not smooth either it quit choppy.

I bought a sofa and 2 rocking recliners that were just delivered eight days ago. Both of the recliners make knocking noises while you are rocking. Slumberland says that because the chairs are new, they will not service them until I've had them at least a few months to "break in." I contacted La-Z-Boy and La-Z-Boy says that because I bought the chairs from Slumberland, they will do nothing to service them. I will never work with Slumberland or La-Z-Boy again.

Our experience with La-Z-Boy was extremely disappointing and did not meet expectations for product quality or customer service. The issue began immediately upon delivery of our loveseat. The cushions were significantly firmer and less comfortable than the model we tested in the showroom. When we contacted customer service, we were advised to wait 30 days for a break-in period. After doing so, we were then told no action could be taken because the 30-day window had passed, which was frustrating given we had followed their guidance.

Recliner lasted 18 months. The design underneath is terrible the entire chair is held up with 4 screws. Drilled through plywood into a mother piece of wood. Save your money.

I own over $20,000.00 of La-Z-Boy furniture and all is well until service is required! 8 years ago I needed a spring replaced and made 3 attempts going in to the the store and had no relay. Fast forward, and now I need service on the electrical components of my chair, it’s out of warranty, and still no communication from La-Z-Boy. NO SUPPORT.

Purchase a LaZBoy chair which cost a small fortune. Most uncomfortable chair ever. Poorly made, arrived dirty and the custom fabric is already showing signs of usage after a few weeks. This is not what we expected. The quality is not worth the exaggerated price. The brand has lost its quality focus. I won't not recommend to anyone at this point. Customer service is also very disappointing. Buy something else. If I could give a zero star review, I would.

I bought an over $4000 loveseat from them and it was delivered damaged. I didn’t notice the damage until 30 minutes later. The console is stripped coming off and the table holder is loose. But the worst thing is it has several bad scuffs on the very back of seat. I never sit on it but my wife does that’s why I didn’t notice it. Called them immediately and they refused to fix it unless I paid them an extra $1250. Worst customer service I’ve ever experienced. I would never deal with them again. They promise the world until they have your money and then nothing.

I've been a LZB owner since 2004 and have been thrilled with their products. I've never needed customer service, so imagine my surprise when I did. May 2024, I purchase a new sofa, ottoman and leather chair. In that one year, my chair has had two attempted repairs at home and two repairs at the warehouse. They've replaced the entire mechanism and the problems persist. I've asked for a replacement but was informed that's not an option. They have now had the chair more than seven weeks and respond to about every fifth email I send, then the update is we are waiting on a part. This is ridiculous and I'm so disappointed. At what point do they decide the chair is a lemon?! Sadly, this will be my last LZB purchase. They are throwing away a customer of 22 years with extremely poor customer service.

Store manager John **’s prompt response to my website "Recliner Quiz" and subsequent email invitation to meet with Tianna seems to have worked out nicely for all of us. My wife and I thoroughly enjoyed our shopping experience with Tianna. She was most attentive to my need for a powered recliner with an emphasis on comfort and flexible motion to serve my post-surgical needs while satisfying my bride's and my mutual desire to maintain the continuity of the decor of our home. She nailed it! In fact, she nailed it so well; we purchased two Astor Power Wall Leather Recliners from her!

I purchased a rug from La-Z-Boy that is such poor quality. It has a ton of pulls. I even had a warranty on it and they said it is not covered. I would never purchase a rug from them. It is not worth the money.

I’m very unhappy. The sales rep said the recliner measured 29 across. It is only 26. I should have measured it myself. It was clearance. It is unreturnable. I won’t buy another La-Z-Boy product. I’ll find something on Facebook marketplace or Ashley Furniture.

It lasted about 2 years, now it falling apart!!! Called to have it fixed, they keep pushing off the repairs. It's a shit product. I won't buy it again!!!!

I purchased a La-Z-Boy chair for around $1,200, expecting quality that would match the brand’s reputation. Within just six months of normal use, the fabric has already begun to fail. The threads constantly pull, and I am literally having to trim them with scissors regularly just to keep them from looking worse. On top of that, the footrest appears to be very poorly constructed, almost like a bad stitching job, which is shocking for a chair at this price point.

We purchased 2 recliners. Since they were ordered, we didn’t receive them for a couple of months. About a week after the purchase, we received a call that we missed signing the agreement for the 36 month interest free financing. Upon reading the paperwork, there was a nearly $200 charge for activating the interest free loan. That was the first scam! Then they wanted us to purchase a warranty for about $400. We never purchase warranties. We were told that if we didn’t use the warranty, we could use it on future purchases. We purchased the warranty. It wasn’t worth the money. I consider this a scam also. Once we received them, it didn’t take long before we started noticing the poor quality and workmanship. Probably why they want you to purchase the warranty.

Paid 3600 dollars for a "James" recliner sofa at Pleasant Hill CA. Within a few months, we noticed the backs were flat and causing us shoulder and neck pain. The sofa was styled very differently from the showcase model at the store, which was fluffy and had a cushion shape like a smile. Reached out to corporate headquarters, and they sent a furniture handyman out to recushion one of the 3 back cushions, but said he was paid to do just one. The store manager reached out to me after a bad Yelp review and said she wanted to help, but then argued that comfort is "subjective" and said that our warranty only covers defective or broken items, so basically just contacted me to waste my time. Will a BBB complaint help? How do you deal with a dishonest business like La-Z-Boy?

When I walked into the store, Malcolm Dubose greeted me and asked what I was interested in. He found the perfect fabric for the chairs I wanted and then helped my autistic son pick out what he wanted for his space. He spent a lot of time having him try different cushion comforts. It is not everyday that you find someone willing to spend so much time helping an autistic person find furniture that he is really going to enjoy. I am so happy he was there and helped us find the perfect furniture for us. If I should need more furniture, I would go back to La-z-Boy and have Malcolm help us again.

David Hampl and I worked out a deal for another chair. I am satisfied with the outcome.

I ordered and purchased my leather couch in 2005. I recently noticed that the leather is coming apart in the seams with noticeable cracks in the leather itself in those areas. I live alone and am the only one who ever uses the couch. I called the furniture store where I had purchased it and they said they would contact La-Z-Boy to see what could be done to remedy the situation. They called me today to inform me that while La-Z-Boy does have my leather in stock, they only guarantee the leather for one year and I would have to pay La-Z-Boy $900 to repair it. I’ve decided that I will not spend a further dollar on an inferior product, since there is no guarantee that the same thing won’t happen again. Instead, I will replace the couch with a quality product, NOT a La-Z-Boy, and either donate or throw the La-Z-Boy I have in the trash.

DO NOT BUY LA-Z-BOY. The warranty is crap and then you buy an extended warranty. Super good BUT then they want 200 dollars to come out and work on it. BTW that's just the first hour. The stuff is just pure junk and trash. My furniture is not even 2 years old. $2712.33 spent on garbage with a garbage company.

Deceptive pricing, poor quality- Company is now telling me I have to take recliners back to factory in order to get warranty service - 165 miles from where I purchased items.

Was concerned about purchasing a couch and recliner from La-Z-Boy. The reviews are not great and it is definitely not the trusted company it used to be. We have had the furniture all of 4 months. Material on couch is shredding and fading already. The padding on the reclining part is not thick at all and you can feel the wood underneath. It's crap furniture. We have money and I should have gone with my gut and gone to a store with well built furniture. We tried to save a little money. The furniture is garbage, the company has truly degraded into a cheap expensive piece of furniture outlet. It's our fault, but I wanted to warn others. The furniture is cheap, not well made at and the fabric looks like shit after only 4 months.

I purchased a leather power recliner from LA-Z-BOY, Melbourne, FL for quite high price tag, but due to health issues I need something that will last and serve me well. I also added 5 year extended warranty to soothe my mind. Well, at 14 mos I noticed that there were serious defects. There were tears where leather joined the base of the chair under the arm rest, nicks in leather, Color wiped off back after rubbing against the wall Leather wearing away from front of armrest at front on BOTH sides. and a weird noise was coming from below. I was directed by them to call waranty company (ServeCo), Jonathan, the only person who can attest to all the issues we found....he's been out 3 times now has taken numerous pix and even video-taped the chair to capture that noise and was taking all this back to his boss. Their claims department decided they would NOT replace/repair anything more than 1 arm and I would have to pay for the rest.

We bought our leather, La-Z-Boy, motorized, swivel recliner two years ago. The model we wanted was not available at the time so we ordered it from the factory with a wait of six months before it could be delivered. That started off bad already. After only a year and four months of use the back started peeling so badly the so-called "leather" is way off the original color. We submitted pictures and videos as requested by the La-Z-Boy company. We bought the extended warranty which was very expensive. The bottom line is that La-Z-Boy declined/denied the warranty claim and would not fix the problem. We are stuck with an ugly, fast deteriorating chair for which, we paid nearly $3,000 on sale! We can't wait to get rid of it!

Special order 2 recliners. Received 2 chairs that did not order. Complain to Tyler Tx store but they said you have to go thru store and pick out 2 more. One of the recliners is very uncomfortable and hurts your neck bad because it's hard to get a recliner that hits right when you are short. They charged us twice for delivery and fab treatment. Do not shop here because they are not caring about there customers just want your money.

We purchased a La-Z-Boy sofa as we only purchased our furniture for our home and my daughter’s home from La-Z-Boy. The couch was delivered the end of November. We were then away. In January one of the cushions felt like it was sinking. We called up. They came and they said there was something wrong with the cushion. They ordered a new one. It was delivered. I had tried three times and left my phone number to have customer service call me. Today so far I’m on the phone 45 minutes and I even called another state to see if they could help me and I called the store where I purchased it in CarPlay, New York to see if they could help me. With a brand new couch they should be replacing it and when I asked if that could be done, I was told by customer service when I put in my first call that I would have to pay a percentage to get a new couch and delivery and it was a high percentage. Again this is a brand new couch.

Updated on 08/18/2026: Been buying La-Z-Boy for years, but now the quality and customer service have gotten so horrible. Just went through 3 recliners that were all defective in different ways. I requested a refund after the first one, but only store credit was available. After waiting 6 weeks for the first one, I wanted one in stock if possible, they had one with upgraded padding and was cheaper, why? After a few days I realized why this chair was discounted and discontinued, and not comfortable. Sent it back. These were both just simple manual operated recliners.

I have been waiting almost 4 months for a chair that is safe and what I wanted. Paid 9200 dollars for a sectional that still has not been fixed. They said now in the fourth month they make an appointment to come and never show. As for financing they sign you up for interest free but you pay 125 dollars for I don’t know what and 70 dollars to Capital. I have tried everything possible to fix the problem I get nowhere’s. I want this furniture out of my home.

Purchased a Oscar Love Seat and Couch Nov. 2018 made by La-Z-Boy. Cost was $5500.00. We were told it was leather. However in a few years it started peeling and cracking at the seams. It was imitation leather. We called La-Z-Boy 2024 and sent pictures. Got no satisfaction. La-Z-Boy not quality anymore.

Customer service. The salesperson lied to me to make the sale, now I'm stuck with the other chair that she promised they would take down the steps, as I have a bad shoulder and couldn't lift it, outright lied, and when I called the manager said no one should have told you that. But she did, said all she could do was apologize. What a bunch of crap, buyer beware, this is a scary business.