La-Z-Boy Furniture Galleries

I would like to share a story about my wife and I and our injuries we sustained last winter. My wife fell on our icy driveway and I fell off a ladder hanging a Christmas wreath above our garage. My wife ended up with a torn rotator cuff in her shoulder and I ended up with a shattered right elbow. We both had to have surgery and in my case 2 of them to correct our injuries. We both found we could not sleep in our bed that we were both in a great deal of pain and discomfort. We turned to our local La-Z-Boy retailer and purchased 2 recliners with electric motors. To both of our amazement these chairs were a Godsend to us.

My husband and I had just bought our first house and were looking for some living room furniture. We went to Art Van first and I fell in love with the Hayes II and how comfortable it was. However, my husband was not a fan of having the couch and love seats all reclining. So, we decided to go to the Lay-Z-Boy store to see what else they might have that was also comfortable. We decided on the Meyer sofa and two Hayes love seats. The process was easy and our sales man Tim was great. He answered all of our questions and helped us pick out custom colors. They also priced match for us which was so nice! I would recommend the process to all my friends and family as they were easy to work with, not pushy and are definitely customer oriented. Can't wait for my pieces to come!

Bennett Duo reclining sofa and loveseat

We have had 2 love seat recliners from La-Z Boy. They have both been of excellent quality. Our son was very excited when we told him we had decided to buy new living room furniture for our move from house to apartment. He immediately asked for the love seat recliner. Our daughter took the rest of the furniture but was not impressed that her brother had beat her to the punch asking for the recliner. The only reason they gave it up was because they moved from London, Ontario to Victoria, BC. They didn't take any of their furniture.

I have zero interior decorating ability, so was really happy to find that La-Z-Boy has designers who offer free consultation. Within a couple of days of my request, two lovely and skilled women came out to my house, measured my living room, and had very wonderful suggestions to make. They accommodated my special requests fully and were flexible in adjusting to what I requested. The same afternoon after visiting my house, they came up with a beautiful plan and gave me, I think it was, 25% off on everything. The furniture is comfortable and beautiful. I particularly like that La Z Boy sells only furniture without toxic flame retardants (other stores where I looked had some furniture without flame retardants but other furniture that had those chemicals). I bought a sofa, a love seat, a thick wool carpet, and 3 reclining chairs. They could have provided beautiful end tables, lamps, other supplemental furniture as well but I passed on those for the time being.

We ordered a custom expensive electronically controlled recliner about 12 weeks ago. They delivered it two days ago. No remote, no way to make it move and it even cannot be sat in because for some reason it rocks as if something is locked in place underneath. Delivery person said they could take it back but it would be another 12 weeks. So we are apparently waiting for a remote and someone to set it up. Unacceptable performance and service. So we paid for a recliner, paid for delivery and now have a nonworking chair. Contacted company and they are supposed to send us a remote. Someone is supposed to assist us but clearly the store could not care less. I got in touch and someone was to contact me. Nothing. Contacted them twice.

I received my sectional in September and the 2 pieces were not connected. I called my salesperson Janet and she recommended I call c/s. I called them. Told them what I needed and they sent someone out on 11/7. Called today for status and the part was JUST ordered and I should receive it in December. THEN I get to call back and make another appointment. My question is why was it not shipped with the initial order? This is not the only issue I have had with your company. Check Google. Do I need to create a chargeback to get this resolved? I am really at a loss for words that your customer service cannot help, Janet the sales associate cannot help and Celeste the manager cannot help.

If I could leave no stars, I would. I have been waiting on a chair for 25 weeks! The Lake Charles LA store has done nothing to try to figure out the delay. Today, a rug was supposed to be delivered and they couldn't even get that on the truck and delivered to me. This experience has been one of the worst customer service experiences I have ever had.

I was taking one pain killer/d for my backache. I decided to buy a recliner from La-Z-Boy. So I started taking 2 pain killers/d. They changed it for me by another one. I started then taking 3 pain killers/d. They refused to change/refund. Hence it is now decorating my sitting room only.

I am so disappointed in my La-z-Boy purchase. We purchased over $4,600 in leather furniture in 2014. Two adults, no kids or animals and within 4 years it is peeling and cracked. We used the leather conditioner religiously. Had a one year warranty plus we purchased extended warranty. Extended warranty won't cover because La-z-Boy no longer makes that covering (I guess that is my fault?). La-z-Boy won't cover because they only stand behind their product for 1 year! I certainly expected my lightly used, very expensive furniture to last for more that 4 years. Never, ever again after purchasing La-z-Boy furniture for three generations. La-z-Boy used to be the gold standard and now they are near the worst. Makes me sad that the product has deteriorated to this level of quality. Case **.