La-Z-Boy Furniture Galleries

Bennett Duo reclining sofa and loveseat

We have had 2 love seat recliners from La-Z Boy. They have both been of excellent quality. Our son was very excited when we told him we had decided to buy new living room furniture for our move from house to apartment. He immediately asked for the love seat recliner. Our daughter took the rest of the furniture but was not impressed that her brother had beat her to the punch asking for the recliner. The only reason they gave it up was because they moved from London, Ontario to Victoria, BC. They didn't take any of their furniture.

My husband and I have been customers at La-Z-Boy for close to 40 years. 2 years ago, we purchased several Devon sectional pieces for our family room in brown faux leather. We worked with the interior designer, Jessica, and bought some additional items to tie the room together. We were happy with the end result. However, about 3 months ago we noted that one of the pieces of the sectional, the faux leather was defective and flaking and peeling. We were informed by the store personnel that we would need to contact their Service Department.

I recently went to La-Z-Boy (Tucson store on Broadway) to purchase a new recliner for my elderly mom. John ** spent a great deal of time helping me customize a chair for her specific needs. Once the chair was delivered and we determined that the modifications would not work, they quickly offered to replace the chair with a similar one that we once again thought would work. My mother was still unable to use the chair and I had to turn to the spectacular professionals at La-Z-Boy one more time! This time CJ spent several hours with my mom and I trying out chairs until we came up with a solution. And we were refunded money on the original purchase as well!

I have a recliner that we bought 2 1/2 years ago. I was getting ready to buy more from La-Z-Boy when I noticed a hole being worn in the leather when it reclined. This hole was not visible when chair was in upright position. Upon investigation, we found that the hole was caused by a staple that was not fully embedded into the wood, a problem since construction. Contacting the store did no good, they are independently owned and not interested in servicing previous customers.

My husband bought me this recliner for Christmas, and although I like the recliner, I am very disappointed that the salesperson, Dawn **, didn't offer us the options of arm covers or remote for the motorizing. My daughter used to sell La-Z-Boys in a furniture store in Norwich, New York, and she said at the price we paid, which she felt was exorbitant, should have included both options. I wrongly assumed they would both be included. That being said, they should have at least been presented to us as options we could purchase.

We received our furniture in December. Our chaise arrived with the front legs bent. Our armchair was received with the wrong color legs. It was noted by the delivery driver. We immediately contacted La-Z-Boy. It is now MARCH 24. THREE entire months later. Our furniture is still not fixed. No compensation or anything has been offered. Our person is now not coming to fix it until the end of APRIL.

First, I do like the two chairs I ordered; they are very comfortable. But this has been a nightmare. After waiting around the Northridge Store for nearly two hours while the sales guy learned how to order a chair, and another four weeks for the chairs to arrive, I was disappointed to learn that there "was an error at the factory" and the riser for one of the chairs wasn't installed. The parts were sent to my house via overnight mail. And then I waited another week for someone to call me to schedule an appointment for the installation. When they did finally schedule the appointment (three more weeks), it was set for March 24th.

The smell of our new furniture has a chemical smell that is causing a headache! This is not acceptable. We have never had this problem with other Lazy Boy chairs. The sale and delivery were fine, but the quality of the furniture is not!

Purchased a living room set (James) in the renew fabric in August of 2015. All three pieces are cracking and peeling like cheap vinyl. We were told it was very durable... even more so than leather. So we made the investment. Please do you research and google. There are hundreds if not thousands of complaints about renew cracking and peeling. My set looks 20 years old. It was just under $6000.00 had extended warranty but it's not covered. I was offered a small store credit and we would have accepted that if we could have used it on parts for repair... nope. No longer available so it can't be repaired. We're out $6000.00 We are a family of 2 adults, no kids and our 2 dogs are not allowed on the furniture so there was absolutely no abuse.