La-Z-Boy Furniture Galleries Reviews

We purchased new La-Z Boy furnishings for our home. One couch had issues with the seams pulling apart within a few months, this was surprising to us because we upgraded both the fabric and cushions. The first repair call went well, a repair person came out, repaired the seams, however the repair didn't hold up and within a few months the seams pulled apart again. This is when things went wrong.

Our furniture was made 02/20 (3 yrs 9 months). The cushions have failed on 2 pieces along with the mechanical back mechanism. We had to pay approximately $200.00 for a tech to come look at it. They said for additional $250.00 they would replace the mechanical mechanism and put additional poly fiber in the cushions and wouldn't say it would fix the issues. La-Z-Boy is relying on its past reputation which no longer exist, do your homework. Look at reviews before you buy La-Z-Boy's inferior product. When you search make sure you spell it correctly "La-Z-Boy".

We purchased our trouper 6 piece sectional on Labor Day weekend of 2021 after scouring every furniture store in the South Shore area. We loved the layout and look of the couch and the non-pushy sales person. When we made the purchase we thought we were getting a great deal, although still extremely expensive. Since it was Labor Day we got what would have been an 8k couch for $5,354. That is still a large number for our family but we thought of it as an investment, they told us there is a lifetime warranty on any internal mechanical issues that may arise and we also purchased an extended warranty for the external protection plan. Bases covered, what could go wrong?

I waited 3 years to buy this sectional because of the price. I searched every local furniture store in search of one I like and kept coming back to the Paxton because of the size and perceived quality. WRONG! The stock material they offer is horrible! I have the "shave" it every month to get the pilling off. (Still after a year) back support is not there. It's just material that stretched over time. The filling in the back cushions is nothing more than the stuffing you can buy at the fabric store and when you try to fluff it back up, it just looks like a lumpy mess! One year into this purchase and I hate my furniture!

We bought a recliner sofa and 2 power recliner chairs. Was told the mechanism was lifetime warranty. Called and they said they could send us the part! We elected to pay (in advance, over the phone I might add) to have service tech out. Service tech was out today. Looked at the chair, said they don’t let them stock parts. Would order the part shipped to us, we call when it gets here and they will set another appointment. Pretty shoddy business practice.

La-Z-Boy Furniture denied to fix or replace a Natalie loveseat I had purchased from them in September. When I looked at the loveseat when delivered, I did not expect to have a hole in the side of the couch where the attached cushions are. La-Z-Boy sent out a local furniture repair shop to come and take pictures, but after 4 weeks of waiting and calling, they denied my claim. Customer service stated that Product control thought it was not anything untoward, and denied my claim. Anyone who comes into my living room, from a distance of 2 feet, can see the hole, large enough for a mouse to make a home. I was stunned that such an obvious flaw would be denied. Please go elsewhere to buy your furniture. La-Z-Boy is awful, cannot talk to anyone other than customer service. They should be ashamed of themselves for allowing this loveseat to be delivered with a blatant hole.

Service guy that came to my home was not very nice. He left without doing the job cause he couldn’t find parking. Then the company never sent another tech out to me. Parts are extremely expensive for these recliners & poorly made. Definitely not worth the money.

I visited the store in Farmingdale NY, the manager was so great. He help me with furniture selections, Also the interior decorator, she help me to coordinate my colors. The delivery was excellent. Great.

I bought 2 expensive automatic recliners. After 2 months they needed reshuffling and one foot rest was bent. Now after 3 weeks one needs reshuffling again. Shoddy workmanship to say the least. Their warranty is a joke. I’ve contacted Pat Foran on CTV for help.

I purchased a brown La-Z-Boy Arcadian Bonded Leather Executive Chair about two years ago for my desk at home. Recently I noticed the covering on the seat portion of the chair has started separating and the skin coat, which I thought to be bonded leather is peeling away like a thin layer of vinyl coating. This same chair is currently being sold and advertised as a 10 year limited warranty. The back material is supposed to be Faux Leather. Faux Leather is made from a polyurethane film that is applied to a fabric backing, which seems to be what my seat material is made of.