La-Z-Boy Furniture Galleries Reviews

The store displayed a high-end recliner, but the delivered product felt cheaply made and uncomfortable, with problems from day one.

We went to La-Z-Boy to purchase our loveseat and sofa because we thought that the quality would be better and it would be worth the price. Boy, were we wrong! The $3000 power loveseat mechanism was worn and loose within 3 weeks!! It already does not return to the proper upright position. It will be covered under warranty this time but I was informed that the "lifetime" warranty does not include labor costs!! Labor costs are only covered for 1 year!! Even so, how long do I expect the new mechanism to last if this initial one was worn in a few weeks. Make sure you understand that what you are buying may not be great quality like they may have been in the past. Also, realize the warranty is not what you were thinking you were getting. I will not consider La-Z-Boy in the future. I feel like we got ripped off!

I bought the recliner for after my lung surgery. The DAY they delivered the chair, the remote became an issue where it would not work half the time! I bought a “grandma's” model for its comfort. Within 2 months, the backrest was flat and uncomfortable! Very little cushion! I bought a $150 dollar chair for 2000! It is horrible.

I purchased two recliners and a couch from La-Z-Boy. I also purchased the extended warranty. Within the first year my couch recliner’s mechanism broke. So, the footrest stays open. I submitted claim and it was fixed. Then, a year later the other end of the couch recliner’s mechanism broke. I submitted the warrant claim and I received a response back stating that I already submitted a claim for the mechanism. I don’t recommend La-Z-Boy. I wish I never purchased these items. I spent a lot of money for it to break.

I have bought three sets of chairs over my lifetime. The first set was back in the 80s and is still in good shape. My second set was bought in 1999 still in great shape. My third set I bought in 2014 when I remodeled my home and they are the worst quality chair I have ever bought. You can see the plywood in the back. They are nothing compared to the Same. All three sets were the same make, and model chair and the quality has just gone downhill over the years. They charge you an outrageous amount of money to come out to address the problems that they say are covered and then you have to pay for the repair hours.

Delivery people lifted up and broke counter top. They also scratch the molding on our door. Even though we told them at the time of delivery they did not fix any of the issues. This became our problem to repair. I will never buy from them again. Totally unacceptable.

In 2024, I purchased two recliners from La-Z-Boy and paid an extra $159.99 for their five-year fabric protection warranty, assuming it would give me peace of mind. That was a huge mistake. Recently, a soda accidentally exploded. When I filed a claim, the warranty company denied it completely, claiming they wouldn't cover it because there were "multiple spots." I bought this warranty specifically to handle accidents like this, so denying it because a liquid sprayed in more than one spot is completely ridiculous.

Terrible company. Do not buy. We bought a sectional and paid for extra warranty. After four months the leather disintegrated. We were told this was normal wear and tear. HA! Customer service is crap!

I bought 90 inch leather sofa 4 years ago. I noticed the sofa is losing its color. There are very noticeable areas that have completely lost its color. I called La-z- boy to ask about what can be done. I spoke with someone who basically said they could do nothing. I asked to speak to a supervisor, who got on the phone, told me the leather no longer exists, so they can't even have a tech come out. She asked if I wanted to buy a new couch, I said no. I asked if the life expectancy on their leather couches is only 4 years old, with only one person living in the home . The supervisor told me it it was her she would cover it up and forget it, I told her I was looking for some kind of help not her opinion and she hung up on me. Nice customer service experience.

So far the rating is less than one, but you don't get that choice! I have purchased a La-Z-Boy console from our local distributor, Burney's Furniture in Monroe LA. Once received, the item is not as ordered. I have contacted the Furniture store in which they sent out a "warehouse" supervisor stating he was with Lazboy direct and worked as the consultant and distributor. He was of no help in resolving the matter. We have a $5000 Electric Console that is Not what I ordered. It is sitting unused with tags still on it. IT'S NOT WHAT I ORDERED!

Our sales associate, Desmond **, at the Temecula La-Z-Boy Furniture Gallery was wonderful!! He was engaging, friendly, extremely patient and very knowledgeable about his product. He spent a great deal of time with us, never trying to hurry us along or putting any pressure on us. He took the time to compose multiple price quotes on different configurations for us with all the pricing itemized and explained. If you ever find yourself in the Temecula La-Z-Boy, you must ask for Desmond. You won’t be sorry!

I recently purchased a La-Z-Boy Pinnacle Platinum lift recliner with Power Headrest and Lumbar support from Janice ** at the Scottsdale, Arizona store. Janice had helped me a few years ago with a couch and love seat built for my short body size and bad back. This time she was concerned about my hip and inablility to get out of a regular recliner. She helped me to choose wisely and even brought samples of my previously purchased couch and pillows to show how the colors harmonized. I am very pleased with the choice.

The arm on my recliner broke, a new arm with fabric and padding was ordered, only to be told they don’t do that any longer. So they sent me a new wooden frame with no new fabric and no new padding. The service person did a job of putting it back together with the products he had to work with. There is no padding on the inside of the chair on the arm, so it’s just the wooden frame when you sit there, I called to ask about it and oh yes, I can get that repaired and get new padding at my expense at the cost of La-Z-Boy furniture. This is unacceptable.

Horrible product quality and customer service. After a 3 month lead time, LZB delivered the wrong product that was also damaged and also missing the remote. Customer service was very unresponsive and didn’t follow through on promises. Worst retail experience ever. Avoid this brand at all costs.

I bought a La-z-Boy Leather office chair. It was not cheap, will never buy another La-z-Boy product all the leather peeled and cracked, put looks awful. Will have to get it reupholstered and it was only a couple of years old with very minimal use. When I called the warranty number they said, "Too bad, can’t help you." Will never ever ever ever ever buy another one of their products! And recommend you don’t either.

Frame broke after 2 years. Want 185.00 plus shipping for parts.

This is more about the product and lack of customer service from La-Z-Boy as a company. I would rate a "0" if that was an option. I bought an Astor recliner from a local distributor (not a company store). Waited 6-8 weeks for it to built and loved the chair EXCEPT the chair frame creaked like a 100 year old antique. The local distributor tried to rebuild the chair as LaZBoy would have requested. It didn't help. The local distributor ordered me a second chair and 8 weeks later when I received the second "new" chair I had the same problem. Unfortunately LaZBoy is more interested in sales than quality products or providing a good customer experience. Although I love the chair I cannot accept a product that creaks like an antique for this price. Unfortunately I am looking at alternative brands and will no longer consider LaZBoy when looking or recommending furniture. I can't believe LaZBoy has fallen so far.

I’ve had my lift recliner for 1 week now, and it’s not working. I bought it because I have stage 4 cancer and I need the life in order to get out of the chair. What a complete piece of junk!!! I bought with confidence of growing up with the reputation that La-Z-Boy was the most reliable and the best. This recliner cracks as it moves due to the base being made of 1/2 in particle board. What a joke!!

Even though my sales experience was great, the furniture was delivered but did not look right. Afterwards, the furniture had so many flaws; it wasn't made right. The cloth was so loose in places, sticking out and sewed without care. Pictures will show how bad it looks. Even one side of the remote stopped working. The recliner ordered just for myself didn't even feel comfortable; it moves constantly and leans too far back or too far forward, so we had to order a new recliner without the rocker. This was my biggest disappointment because it cost $400 more.

Please don't remember your fond memories of La-Z-Boy brand from the past. The furniture could be purchased with confidence and joy in all aspects. No longer. We purchased 2 recliners and 2 extended (Warranties) for a total of $340.00 just in extended warranties. These proved to be worthless. La-Z-Boy will not honor any part of your purchase or warranty. The chair's fabric immediately degraded, pilled, frayed and portions of the arms were not fully stuffed showing large dents in them. Please don't think of the good ole days regarding La-Z-Boy, Please don't purchase.

Poor quality, design and craftsmanship. Lumpy seat back. Recliner quickly pops up to only one position. Difficult to lower-need leg force to close or have someone push it down. Pathetic Customer Service. Too uncomfortable to sit on, but needs time to break in, so local Store Manager suggested that a "heavy neighbor" spend time sitting in recliner! WOW!!!

I ordered a couch from this company on April 21st, 2026. Which was delivered on June 30th, 2026. I received my order but am extremely unhappy with the couch itself. Super uncomfortable; all pressure points are uncomfortable, it is super hard to sit on. I don’t know why the seat cushion is shorter than the one at the store on display. I visited the store to give my complaint and tried it out one more time, and I see many differences from the floor model and the one I got. Also, I am aware that mine is in leather and the one on site is fabric. But the motorized movement is not smooth either it quit choppy.

Today, I did a first for me. I totally bought a sofa and recliner online. Of course, LAZBOY gives a free consultant to help you out. I had a LOT of questions but in the end, it all went well. I am very happy with my online experience with Maribel **, the consultant and the products I ordered. Now in four to six weeks, I will get to see just how well I did when my new sofa and recliner arrive! I CAN'T WAIT!!!!

I bought a sofa and 2 rocking recliners that were just delivered eight days ago. Both of the recliners make knocking noises while you are rocking. Slumberland says that because the chairs are new, they will not service them until I've had them at least a few months to "break in." I contacted La-Z-Boy and La-Z-Boy says that because I bought the chairs from Slumberland, they will do nothing to service them. I will never work with Slumberland or La-Z-Boy again.

Love La-Z-Boy. My Second La z boy I’m sitting on wood frame. My twin grandsons.. 45 say they remember.. NO OTHER La z boy but this worn out one. I’m 81 years young. La z boys are well made, oh so comfortable. Thank YOU FABRER. THANKS FOR NOTING MY CONCERN ABOUT MY PURCHASE - non-rocker. PLEASANT TO DO BUSINESS WITH LR La z boy. Love, can’t wait to get him home. Love COLOR CHOICES.

Our experience with La-Z-Boy was extremely disappointing and did not meet expectations for product quality or customer service. The issue began immediately upon delivery of our loveseat. The cushions were significantly firmer and less comfortable than the model we tested in the showroom. When we contacted customer service, we were advised to wait 30 days for a break-in period. After doing so, we were then told no action could be taken because the 30-day window had passed, which was frustrating given we had followed their guidance.

Recliner lasted 18 months. The design underneath is terrible the entire chair is held up with 4 screws. Drilled through plywood into a mother piece of wood. Save your money.

I own over $20,000.00 of La-Z-Boy furniture and all is well until service is required! 8 years ago I needed a spring replaced and made 3 attempts going in to the the store and had no relay. Fast forward, and now I need service on the electrical components of my chair, it’s out of warranty, and still no communication from La-Z-Boy. NO SUPPORT.

We got a loveseat about 2021, it has 6 way remote controllers for both sides. The right side has always had an issue with the remote conking out. The repair guy came out, this was very early in the game and could not fix it. So then he came back with a new remote and a new receiver which is in the chair. That worked for a while. Then it will always fail to operate at random.

We recently purchased our 3rd La-Z-Boy recliner at the Centennial CO location. Toni **, our sales associate was outstanding! She was courteous, knowledgeable and took time to show us various recliners and demonstrated ones with a remote control. We could not have had a better or more relaxing experience. We highly recommend this store and Toni.

Purchase a LaZBoy chair which cost a small fortune. Most uncomfortable chair ever. Poorly made, arrived dirty and the custom fabric is already showing signs of usage after a few weeks. This is not what we expected. The quality is not worth the exaggerated price. The brand has lost its quality focus. I won't not recommend to anyone at this point. Customer service is also very disappointing. Buy something else. If I could give a zero star review, I would.

I bought an over $4000 loveseat from them and it was delivered damaged. I didn’t notice the damage until 30 minutes later. The console is stripped coming off and the table holder is loose. But the worst thing is it has several bad scuffs on the very back of seat. I never sit on it but my wife does that’s why I didn’t notice it. Called them immediately and they refused to fix it unless I paid them an extra $1250. Worst customer service I’ve ever experienced. I would never deal with them again. They promise the world until they have your money and then nothing.

I've been a LZB owner since 2004 and have been thrilled with their products. I've never needed customer service, so imagine my surprise when I did. May 2024, I purchase a new sofa, ottoman and leather chair. In that one year, my chair has had two attempted repairs at home and two repairs at the warehouse. They've replaced the entire mechanism and the problems persist. I've asked for a replacement but was informed that's not an option. They have now had the chair more than seven weeks and respond to about every fifth email I send, then the update is we are waiting on a part. This is ridiculous and I'm so disappointed. At what point do they decide the chair is a lemon?! Sadly, this will be my last LZB purchase. They are throwing away a customer of 22 years with extremely poor customer service.

Store manager John **’s prompt response to my website "Recliner Quiz" and subsequent email invitation to meet with Tianna seems to have worked out nicely for all of us. My wife and I thoroughly enjoyed our shopping experience with Tianna. She was most attentive to my need for a powered recliner with an emphasis on comfort and flexible motion to serve my post-surgical needs while satisfying my bride's and my mutual desire to maintain the continuity of the decor of our home. She nailed it! In fact, she nailed it so well; we purchased two Astor Power Wall Leather Recliners from her!

I purchased a rug from La-Z-Boy that is such poor quality. It has a ton of pulls. I even had a warranty on it and they said it is not covered. I would never purchase a rug from them. It is not worth the money.

I’m very unhappy. The sales rep said the recliner measured 29 across. It is only 26. I should have measured it myself. It was clearance. It is unreturnable. I won’t buy another La-Z-Boy product. I’ll find something on Facebook marketplace or Ashley Furniture.

It lasted about 2 years, now it falling apart!!! Called to have it fixed, they keep pushing off the repairs. It's a shit product. I won't buy it again!!!!

I purchased a La-Z-Boy chair for around $1,200, expecting quality that would match the brand’s reputation. Within just six months of normal use, the fabric has already begun to fail. The threads constantly pull, and I am literally having to trim them with scissors regularly just to keep them from looking worse. On top of that, the footrest appears to be very poorly constructed, almost like a bad stitching job, which is shocking for a chair at this price point.

We purchased 2 recliners. Since they were ordered, we didn’t receive them for a couple of months. About a week after the purchase, we received a call that we missed signing the agreement for the 36 month interest free financing. Upon reading the paperwork, there was a nearly $200 charge for activating the interest free loan. That was the first scam! Then they wanted us to purchase a warranty for about $400. We never purchase warranties. We were told that if we didn’t use the warranty, we could use it on future purchases. We purchased the warranty. It wasn’t worth the money. I consider this a scam also. Once we received them, it didn’t take long before we started noticing the poor quality and workmanship. Probably why they want you to purchase the warranty.

Paid 3600 dollars for a "James" recliner sofa at Pleasant Hill CA. Within a few months, we noticed the backs were flat and causing us shoulder and neck pain. The sofa was styled very differently from the showcase model at the store, which was fluffy and had a cushion shape like a smile. Reached out to corporate headquarters, and they sent a furniture handyman out to recushion one of the 3 back cushions, but said he was paid to do just one. The store manager reached out to me after a bad Yelp review and said she wanted to help, but then argued that comfort is "subjective" and said that our warranty only covers defective or broken items, so basically just contacted me to waste my time. Will a BBB complaint help? How do you deal with a dishonest business like La-Z-Boy?