La-Z-Boy Furniture Galleries

The mechanism stopped working on the 20-year-old La-Z-Boy that I inherited from my grandfather. When I went in the store, they said I looked thirsty so they offered me some water, which I took very happily. They walked me through a bunch of different chairs then I told them I had no interest in anything electronic because the parts go bad. I didn't realize that the parts had warranty for life and that they could actually get new parts for the old one.

We had some recliners at home and they've been around for a while. It was time to replace them and La-Z-Boy has a good reputation for quality. The person who took care of our order was really knowledgeable about their products, knew the pros and cons of these different models and was quite good at helping us figure out which one would meet our needs. We made a custom order for two recliners and it's going to take a few weeks before we get it.

The salespeople at La-Z-Boy Galleries were fabulous. However, the delivery team mishandled my new chair, grabbing it by the feet (attached to the springs) to push and pull while putting the back section onto the rest of the chair, which can damage the springs. They also put a three inch scratch on the upholstery on the front of my chair. They also did not want to wait for me to sit in the chair and check if it reclined properly. I was surprised when they arrived early (10:00 rather than the 10:30 to 1:30 time I was given) so I would not be surprised if I am not the only one who they treated this way.

There was a sale on the weekend that we shopped at La-Z-Boy, so we got a discount. The sales rep was great and very helpful. We had a sectional, a cocktail table and an end table delivered. I did not accept the end table because there were scratches on it so I sent that back and they ordered a new one for me that I would pick up at the store. I also called last Sunday and I ordered some pillows. All in all, we’re very pleased with the sectional and the furniture. This isn’t my first experience with La-Z-Boy. We've purchased La-Z-Boy furniture for our living room upstairs when we remodeled a few years ago, and we were very pleased with it. We also got one electronic recliner and one manual, which I haven’t been able to open yet. The latch doesn’t want to work. But overall, I love the product.

My furniture was getting a little fuzzy-like and it was looking worn so I got three recliners, a stationary chair and a sofa from La-Z-Boy. The sales rep that was with me when I looked at the samples and did the purchasing from was very helpful. Then I got connected with the interior designer, and I’ve had ongoing conversations and meetings with her. She listened to what I wanted, and she really did research in finding things with regard to area rugs by the doors. The delivery team was very good and everything was wrapped. They called and said when they’d be here. They gave me an hourly time the day before and then they called me on the day of delivery, and they were very on-target. The furniture is all here already and I’m pretty pleased with the quality. I'll have to see how it wears but I've recommended La-Z-Boy to my friends.

We've been living in the house for 20 years and when we upgraded everything, our old La-Z-Boys looked like crap so we replaced them. I have been purchasing stuff off the internet and when I found the couch that I was looking for on Wayfair, I thought I could get a better deal if I bought it from a La-Z-Boy store. So I ended up researching La-Z-Boy then I called their store up in Lansing and their rep gave me a great deal. I saved $400 off of what Wayfair would’ve sold it for and that’s a lot of money.

We are very pleased with the sales team of Mall of Georgia La-Z-Boy. Jason ** was our sales person who was very professional and wanted to help us in every possible way. We were given enough time to check which sofa would really make us comfortable. Manager Mr. Syed ** was very accommodating to our needs and tried his best to make us happy with our purchase. We had bought a sofa from La-Z-Boy in 2005. It was the best sofa we ever bought. It is still in a very good condition. We decided to go back after 12 years to get another sofa, again from La-Z-Boy. Though we felt the prices were little higher than the other stores but you pay for what you get. Excellent Service and Excellent Product!!!

Well 4 years ago I was looking for a rocking recliner as I was about to have my first child. My parents had the same La-Z-Boy recliner and sofa for all my life. I put that couch through hell! I was a gymnast and flipped, bounced and jumped on it for years. So logically I thought spending high dollars for a La-Z-Boy was worth it. Wrong! After just 2 years I started noticing cracks in the leather everywhere. Now it’s just garbage. Big bald patches where the leather use to be. So basically this chair has cost me about $150 a year. Never again! Yet my dad’s chair, now 37 years old, remains fully intact and functioning though. Explain that...

My wife had fallen and broken her elbow. She couldn't sleep in the bed so I thought to get a La-Z-Boy for her to recline in. The sales rep was a nice lady but there wasn't much that she could tell us or do. I knew what I needed so I went in, looked around and picked out what I needed. There was another woman there who was very attentive. She came to make sure that things were going right so it was a good experience. However, I didn't know that the back came off of the recliner and you could actually get it into a car so I had to get a neighbor to come with an SUV to put it in. But in the end, I was glad that I didn't know because at my age, I'm not sure that I would have had the ability to carry it up the stairs. It was not light and the fella that I brought with me was a young man and he had difficulty carrying it up.

I was so happy with a 2005 purchase that when I again needed furniture, I went directly to La-Z-Boy. Big Mistake! Less than a year after taking delivery in Oct 2016, both sofas are falling apart with rips in the cushions as well in the seams on the frame. We are not home during the day, so the furniture is not being used excessively. In sharing my experience with other La-Z-Boy customers, they report similar experiences with poor quality and issues within 6 months of purchase. I'm extremely disappointed and will never buy from La-Z-Boy again. You guys have lost a loyal customer.

I am not happy about your service. I have to use the store service and there are others who work on La-Z-Boy recliners. The company would not sent me the recliner mechanism. I had to go through the store.

Some of the furniture we have were worn out. The fabrics didn’t hold up well as we thought they should. La-Z-Boy had a beautiful selection of furniture at the Wilkes-Barre store and the salesperson was very nice. She didn’t pressure us with anything, but answered our questions and took her time. We got our first La-Z-Boy purchase. The delivery team set everything up where we wanted it. La-Z-Boy met our expectations and we’re pleased with the quality and the fabric choices for chairs that we bought.

We bought our first couch from La-Z-Boy Furniture in 2003. I was very impressed because it lasted forever until it started ripping apart. After that, we got a cheap one and that fell apart in a couple of years. I wanted another La-Z-Boy couch that got to last about 10 years. I purchased a power recliner and it's okay so far. Their sales rep was nice. He introduced himself, hung out and answered questions but didn't push anything. It was pricey but was on sale. Plus, we got a military discount on top of the sale so I was very happy with the price. Their delivery team was also nice and friendly, and got the job done. When I need another piece of furniture, I am going to go back there because of the quality. You get what you pay for and it's going to last even if it's a little more expensive.

I've had La-Z-Boy furniture for years and we use them till they wear out and we don't have most of those anymore. I've still got one from Costco that we keep in here and we donated the one before that because it was falling apart. I needed a new recliner so I went in and got one 'cause they had a good sale going on. I was a pretty easy customer 'cause I walked in, sat down on the chair I wanted and said, “This is the one I want.” The sales rep went, got the stuff, and wrote up the ticket and we were done. They had it at the warehouse so they were quick. They could deliver it on the next Saturday so I had them deliver it.

My daughter bought me the La-Z-Boy chair and she took care of all the arrangements. I am getting handicapped more and more and getting out of the chair was very difficult. I've had it for a month, and so far it's very good. I hadn't been to a La-Z-Boy store in many years and it was a great experience. The man that delivered the new La-Z-Boy took out my two old La-Z-Boys to the alley for me. I like their policy that you could pay the man and they'll take out your old furniture. They were very courteous and polite, and they came when they said they will come. They also called when they were almost here and I had them park in my alley because it would be easier to deliver. It was a nice experience and I've told my friends about it.

I have a rotator cuff injury so I decided to get a La-Z-Boy power recliner. I selected a big heavy chair as I am a big person. About 8 months a support broke off that supports the rocker platform. A La-Z-Boy factory tech came to fix it. I observed him gluing the pluck back in place and driving several screws in place, some bend and some broke as he tried to drive them in.

We purchased a sofa from La-Z-Boy Furniture Galleries because it has a look that we like. The representative was brand new but did a good job. We asked questions and she checked things because she wasn't sure. The quality of the sofa is nice and we had it delivered. The sofa went on sale a couple of weeks after we bought it. I called La-Z-Boy Furniture Galleries and they gave me the difference and put the credit right back to my card which was great.

My recent La-Z-Boy buying experience was wonderful and I'm overall happy with it. I’ve had their furniture at home since the 80’s and its quality was okay. They happened to have what I liked.

I’ve had our loveseat from La-Z-Boy for about three weeks now and its quality was top notch. We needed to replace the previous one and their reps were very knowledgeable and able to help us in every way. La-Z-Boy had the furniture that we wanted with the ease, comfort, and style that we wanted.

Purchased new recliner when we did renovations at our home. After a couple of months the fabric peeled badly. After having a heated conversation with the salesman who told me they could not do anything I was sent the same recliner. It did the exact same thing. Have had it covered with a throw ever since as it looks terrible. The chair itself is in good condition with the exception of the fabric. Since the chair is still working I thought to have it reupholstered. But the cost of new fabric and the upholstering is too expensive. So I will continue to tell my story when friends inquire about the ugly La-Z-Boy.

We've had many La-Z-Boy pieces for 50 years. Our motorhome needed a new couch so we bought a La-Z-Boy piece and put it in there. The quality has been very good and the cost is fair and reasonable. The reps were very polite and professional and it's very pleasant dealing with them. It's a painless experience and everything went smooth.

My dad had bought a La-Z-Boy back in the day and I always remembered that it's all I wanted when I was a kid. I met with two sales reps on different occasions and they were both all right. I had the furniture delivered and the delivery went smoothly. I've had it for a month-and-a-half now and I like its quality. Then I went back to the dealership and when I sat down on the furniture, the restored model keeps up my upright position and I was like sitting directly on a rock given my feet. The one that I have right now tends to lean back a little further so the rep helped install some of the switches or the levers. I tried to pop on the seat that was balanced, but I haven't found quite the perfect fit yet. But other than that, the recliner is worth the value and I'm very satisfied. I'll try again in a little bit to get another.

When I retired I wanted leather furniture that was very good quality and would last. Based on previous La-Z-Boy furniture in the past that lasted us for many years (20+), we decided La-Z-Boy was what we wanted, and although very expensive we figured it was worth the cost. But, after 2 years the furniture had plastic parts breaking, and the leather started to look stressed and old. I had discussed with the store we purchased this and they wanted to charge a lot just to come look at it. They said they would waive the charges if I would allow the technician to come by when in our area to save them a trip. I agreed but that was 4 months ago and no contact from La-Z-Boy. This company’s quality has gone out the window along with their customer service. We will never buy from them again and pay high price for low quality items.

I gave my son my La-Z-Boy recliner after I purchased a new one. This chair recently broke and I told my son La-Z-Boy has a lifetime guarantee. To take it to a local dealer and request that it be repaired. Unfortunately he was refused service because he could not supply all the information that was requested. It is very apparent that it is a La-Z-Boy recliner, why oh why does your company require information about where it was purchased, when was it purchased, etc. It's a La-Z-Boy so it should be repaired, as per your advertised claim. Please advise how we should proceed to have this chair repaired.

We heard La-Z-Boy was good and we were looking for recliners at that time. We have a home theater downstairs, so we have six of them down there. We’ve had them for, probably, 18 years now. We also have two loveseats, a chair and a sofa in our family room. But the sofa broke down. What happened was that my son who is mentally handicapped would put the recliner up and then he’d get up with the recliner still extended, so something in there broke and you could still put the leg part out but it wouldn’t go back.

I cannot express deeply enough my disappointment in the quality of your furniture. My wife and I bought two chairs just about one year ago and they look like they are much older already. The finish on the wood is wearing on all edges where just our arms touch. The chairs do not feel solid and I can hardly imagine getting more than just a few years out of these chairs. These chairs cost 1200 dollars each.

We bought a leather sofa and put it on their La-Z-Boy finance with Synchrony Financial. It was to my understanding that it was deferred interest/no interest. Our statement even says purchase with no interest promo. It says on our statement an interest charge as well. Even the salesman told us there would be no interest for one year if paid in full. My frustration is if the interest is deferred there is still interest I have to pay?!? Our balance is also going up with the interest as well. Even with a small interest charge per month is a bigger one in total by the end of the year. Is that deceit or bait and switch to get more money?

We just bought a house and we wanted to get new furniture. We looked around and ended up going with La-Z-Boy. Although it has a higher price, we liked it and gave it a shot. They had a beautiful showroom and they were very, very nice people. Although I wish they were a little bit cheaper so we could get some more furniture from them. The sales reps were amazing. They helped design the room and it was a very pleasant and professional experience.