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About La-Z-Boy Furniture Galleries
La-Z-Boy is one of the world’s leading residential furniture producers. We manufacture a full line of comfortable products for the living room and family room, including the our famous recliners, reclining sofas and love seats, sleep sofas, modular furniture and leather upholstery, as well as stationary sofas, love seats and chairs.
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Reviewed Nov. 17, 2023
We purchased new La-Z Boy furnishings for our home. One couch had issues with the seams pulling apart within a few months, this was surprising to us because we upgraded both the fabric and cushions. The first repair call went well, a repair person came out, repaired the seams, however the repair didn't hold up and within a few months the seams pulled apart again. This is when things went wrong.
The second repair person came out and said the only way to repair the couch was to replace the cushions that had the seams pulling apart. We have had made several call, visits back to the store to try and get this resolved. Upon the third return trip the repair person told us they had the new cushions but no "tools" to remove the fixed cushions on the couch. We are now back on hold waiting for return calls to see when and if our couch will be fixed. We have also called La-Z boy corporate to ask for help. They told us the store we purchased from is a franchise and there is nothing they can do. We have a $3,500 couch that is falling apart and all we can do is keep calling hoping to get it fixed. I would not recommend buying La-Z boy furnishings.
Reviewed Nov. 17, 2023
Our furniture was made 02/20 (3 yrs 9 months). The cushions have failed on 2 pieces along with the mechanical back mechanism. We had to pay approximately $200.00 for a tech to come look at it. They said for additional $250.00 they would replace the mechanical mechanism and put additional poly fiber in the cushions and wouldn't say it would fix the issues. La-Z-Boy is relying on its past reputation which no longer exist, do your homework. Look at reviews before you buy La-Z-Boy's inferior product. When you search make sure you spell it correctly "La-Z-Boy".
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Reviewed Nov. 15, 2023
We purchased our trouper 6 piece sectional on Labor Day weekend of 2021 after scouring every furniture store in the South Shore area. We loved the layout and look of the couch and the non-pushy sales person. When we made the purchase we thought we were getting a great deal, although still extremely expensive. Since it was Labor Day we got what would have been an 8k couch for $5,354. That is still a large number for our family but we thought of it as an investment, they told us there is a lifetime warranty on any internal mechanical issues that may arise and we also purchased an extended warranty for the external protection plan. Bases covered, what could go wrong?
Boy, were we in for a rude awakening. We waited five months for the couch to arrive which was fine because we were told that was standard. When they dropped it off they originally forgot to bring a piece of it. Also fine because they ended up bringing it later. What is not fine is how the material of our couch has ripped in three places and they started after just months of having the couch. GIANT rips. Should be fine because we have all that extra coverage right? NOPE. It’s all a scam and please save yourself the trouble and money that we didn’t have the knowledge about beforehand.
I had to call La-Z-Boy probably 10 times before someone called me back. Never once was my phone call answered and I cannot imagine for the life of me that they are so busy they just don’t have time to answer the phone that many times. Of course, I missed their call when they finally returned mine so it was about a month of phone tag before I actually spoke to someone. Once I got someone on the phone they informed me that the external coverage we purchased was through a third party. This was never mentioned to us when we made the purchase, nor was it mentioned the entire five months we waited for and made payments on the couch.
After going through the same process to get someone on the phone with this third party company we didn’t even know existed they informed us they don’t replace material, they just clean it. You’re telling me we added an additional $500 to our already extremely expensive purchase for our couch to be washed?! Are you kidding me?
We thought we were making an investment for our first home and now we can’t even have company over without being embarrassed. Couch covers don’t exactly fit the layout of this couch. It’s truly devastating that we flushed all that money down the toilet and are reminded every time we look at our living room. This company is a scam. Their products are terribly produced and their customer service is atrocious. We have tried every avenue before writing a review like this. Unless you make over seven figures I would save yourself the trouble of purchasing anything from this company.
Reviewed Nov. 12, 2023
I waited 3 years to buy this sectional because of the price. I searched every local furniture store in search of one I like and kept coming back to the Paxton because of the size and perceived quality. WRONG! The stock material they offer is horrible! I have the "shave" it every month to get the pilling off. (Still after a year) back support is not there. It's just material that stretched over time. The filling in the back cushions is nothing more than the stuffing you can buy at the fabric store and when you try to fluff it back up, it just looks like a lumpy mess! One year into this purchase and I hate my furniture!
Reviewed Nov. 10, 2023
We bought a recliner sofa and 2 power recliner chairs. Was told the mechanism was lifetime warranty. Called and they said they could send us the part! We elected to pay (in advance, over the phone I might add) to have service tech out. Service tech was out today. Looked at the chair, said they don’t let them stock parts. Would order the part shipped to us, we call when it gets here and they will set another appointment. Pretty shoddy business practice.
Reviewed Nov. 7, 2023
La-Z-Boy Furniture denied to fix or replace a Natalie loveseat I had purchased from them in September. When I looked at the loveseat when delivered, I did not expect to have a hole in the side of the couch where the attached cushions are. La-Z-Boy sent out a local furniture repair shop to come and take pictures, but after 4 weeks of waiting and calling, they denied my claim. Customer service stated that Product control thought it was not anything untoward, and denied my claim. Anyone who comes into my living room, from a distance of 2 feet, can see the hole, large enough for a mouse to make a home. I was stunned that such an obvious flaw would be denied. Please go elsewhere to buy your furniture. La-Z-Boy is awful, cannot talk to anyone other than customer service. They should be ashamed of themselves for allowing this loveseat to be delivered with a blatant hole.
Reviewed Nov. 7, 2023
Service guy that came to my home was not very nice. He left without doing the job cause he couldn’t find parking. Then the company never sent another tech out to me. Parts are extremely expensive for these recliners & poorly made. Definitely not worth the money.
Reviewed Nov. 3, 2023
I visited the store in Farmingdale NY, the manager was so great. He help me with furniture selections, Also the interior decorator, she help me to coordinate my colors. The delivery was excellent. Great.
Reviewed Nov. 1, 2023
I bought 2 expensive automatic recliners. After 2 months they needed reshuffling and one foot rest was bent. Now after 3 weeks one needs reshuffling again. Shoddy workmanship to say the least. Their warranty is a joke. I’ve contacted Pat Foran on CTV for help.
Reviewed Oct. 25, 2023
I purchased a brown La-Z-Boy Arcadian Bonded Leather Executive Chair about two years ago for my desk at home. Recently I noticed the covering on the seat portion of the chair has started separating and the skin coat, which I thought to be bonded leather is peeling away like a thin layer of vinyl coating. This same chair is currently being sold and advertised as a 10 year limited warranty. The back material is supposed to be Faux Leather. Faux Leather is made from a polyurethane film that is applied to a fabric backing, which seems to be what my seat material is made of.
According to the chair specifications, the seat is supposed to be a Bonded Leather, which is actually a mix of both real and fake leather. It is made from the leftover scraps and fibers made from processing genuine leather mixed with a polyurethane binder. When I went to the La-Z-Boy website, it states materials are only warrantied for one year with a proof of purchase. I went to the Better Business Bureau complaint website and it seems that the majority of complaints had a Business response stating "Complaint ID****** has been filed against the incorrect business. The" etc. I bought this brand because I thought it was reputable. I don't know what type of 'Leather' is actually on my chair, but I know it is JUNK. Buyer beware of anything you buy that states the word 'Leather'. I will never buy another La-Z-Boy product.
La-Z-Boy author review by ConsumerAffairs Research Team
This furniture manufacturer known for their signature recliners also offers chairs, sofas, sectionals, bedroom, kitchen and dining room furnishings. Shop online or at third-party retailers across the United States.
Service: Free swatches and design services.
Financing: Financing available for qualified customers.
Returns: Upholstered furniture must be returned within 3 days of delivery. A 30% restocking fee may apply.
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