La-Z-Boy Furniture Galleries

I purchased two recliner/rocking chairs from the furniture store in Emeryville, CA. One chair delivered, the second defective. Re-ordered a new chair...also defective. Company refuses to issue refund.

Taylor was an awesome salesperson.... very knowledgeable and helpful - no pressure. The delivery men were very professional and respectful of my home. I am very pleased with the entire experience. Love my new furniture!

My 88 year old mom purchased a recliner directly from La-Z-Boy at their showroom in Latham NY. In September of 2017. The seat cushion no longer has any support or "cushion" to it. Sent a question to the company website, got a response that advised us to contact the store she had purchased it from. Called them, and the response was, "Why would they tell you that, service is handled by them, all we do is refer customers to their toll free number."

I have been enjoying La-Z-Boy recliners for over 30 years. I use my recliners daily, sometimes spending hours at a time. They have always been comfortable and the mechanisms lasted over 8 years without any attention. I typically replaced the recliners at about 10 years which I considered excellent service from quality made furniture.

My power rocker/recliner is less than 1 year old and I have had 3 separate repairs visits. Started with squeaky springs, and since have replaced the base with new springs, the footrest lever mechanism, and the upholstered fabric on the seat due to bunching, Now the wood screws from the spring brackets have fell out and will no longer recline.

I purchased a discontinued La-Z-Boy Recliner in 1995 to fill a bit of extra space in a shipping container headed to West Africa. I am still a missionary in West Africa. I continue to love it to this day. Legs no longer lift (kids thought it was fun and pushed too hard) and the material definitely showing its age and use. And a spring or two make me careful of how I sit. Yet after 24 years... I do not have enough good words to speak of the quality, longevity and value.

Poor customer service, 12 week wait, and VERY uncomfortable....everything you don't want in furniture purchasing. Don't make the same mistake as I did...and obviously many others. I may get back issues from sitting in this chase.

This furniture store called me up for a payment long before my contract said one was due. I went to the store and paid them approximately 650 for the rug which was not delivered til the end of the order. The couch and love seat (leather) are hard, uncomfortable, and everyone who sits in them says they slide on the leather. I would never buy furniture from this brand (La-Z-Boy) again.

As a repeat customer of La-Z-Boy, I am disappointed to leave this review. The newest purchase is nothing like we expected. It is beautiful, however, it is very uncomfortable. It is nothing like the floor sample that we sat on prior to purchasing. Most disturbing is that La-Z-Boy is not willing to work with us to exchange or replace the sofa and love seat. Always thought this company stood by their products. Will be shopping somewhere else to replace this furniture because no one in my family can comfortably relax on either piece of furniture.

Spend over $6,000.00 for leather couch and leather love seat. Within first couple of months arm rest split apart, they replaced it. A few months later again the same part split opened. Then a few months after that same thing and they replaced. When it happened again--they said I was out of warranty but we bought the protection plan. After a month dealing with them---sending pictures, crawling under the furniture for numbers they needed then they set appointment date to come out. Service came out--looked at the crack and said they do not cover that. When asked why, he said they only cover the leather parts. So LA-Z-BOY's leather couch is only the materials that your body sit on and where your back touches the back of the furniture.

I have a recliner that we bought 2 1/2 years ago. I was getting ready to buy more from La-Z-Boy when I noticed a hole being worn in the leather when it reclined. This hole was not visible when chair was in upright position. Upon investigation, we found that the hole was caused by a staple that was not fully embedded into the wood, a problem since construction. Contacting the store did no good, they are independently owned and not interested in servicing previous customers.

I have no complaint about the La-Z-Boy Store or their employees in Mechanicsburg, PA. They were wonderful and I even took my neighbor down and she purchased a sofa, end table and coffee table. I loved my furniture after I received it. Purchased Lift chair and sleeper sofa. The problem I have there was inspection problem with my sleeper Sofa at the last minute and I could never get an answer on why. I feel La-Z-Boy should be truthful with their customers when there is a problem. Even the store could not get answers. Is there any way I could get an answer?

Extremely poor quality. The photo is of our 4 year old recliner that my husband uses daily, except for several months when he was out of town. He used our last one daily as well but it never looked this bad, in 20 years of use.

Purchased a Rowan Power Leather Recliner 8/22/2016, purchased extended warranty as well as Guardian protection. The frame on one of the seat backs broke, a section of leather between the back cushions is splitting up and down the stitching, and the cushions on both left and right seats have gone flat. The center seat no one sits in and is still fluffy. I called local customer care and they agreed to fix the broken frame, I was told they would not do anything for the defective leather section that is splitting or the cushions that have gone flat. I am so disappointed in this product. I have had other La-Z-Boy furniture in the past and was extremely happy with it. The quality of the furniture appears to have diminished as well as customer care.

I went to the La-Z-Boy store in Wilmington, DE — the Christiana location. The experience was TERRIBLE. We've been given the runaround for weeks about a piece of furniture we bought. Every time we call to get an update, no one is able to tell us anything. The only thing the store knew how to do was promptly take our money. It's been 7 weeks since we placed our order.

We purchased an electric recliner from La Z Boy and decided after a week or so that it was not comfortable and wanted to return it for another type. They would not take it back (we missed the deadline by a day or two). After about a year, the chair broke. There was a plastic part broken under the chair when we checked it. This was not a cheap chair! We called for a repair and was told that they no longer come to your house to repair furniture. You have to bring it in. This was a big, heavy chair. We went to the store where we purchased it. It's a new policy that they don't make service calls. You are expected to take it to the service shop. However, they will come get it for $160.00 (since the part was still under guarantee we didn't have to pay for that). I will never purchase anything from them again.

I paid 7k for a sectional. Cushions didn't even last 2 years and now it costs me 170 to fix it. They charged me 80 bucks to look at it. Took the great tech 5 mins. Never will I give my money to La-Z-Boy. Do yourself a favor. Go to Raymour & Flanigan. Better customer service.

Very simple, typical "used car" sales approach. La-Z-Boy Furniture Galleries tell you anything for a sale attitude and corporate looks for excuses to not back/honor agreements. Ten year warranty and they stop making the replacement parts before time is up. Port Richey location is very dishonest.

Purchased a recliner 18 months ago. Within the first month, cushion failed, took over a month to replace. During 18th month wooden frame failed, broke in pieces. Chair is not useable. Trying the schedule a repair, they want $125 in advance for repairman to take a look. Problem is they can't find the service person to schedule. Just great. Say what? Still waiting. Now 4th day since I called.

If you are considering buying a La-Z-Boy for the quality and because you think the company stands behinds its product, think again. And just so you know, I’ve owned a La-Z-Boy before. A few weeks ago I was looking to buy a recliner and I read the reviews at different retailers, I decided to go with La-Z-Boy again. I went to the store on President's Day and they had a sale going on. As I was looking around I noticed a couple of chairs for a very low price of $275. I asked the salesman why they were so inexpensive, he told me because the fabric had been discontinued. All I cared about was comfort and color. I sat in it for maybe 10-15 seconds and it seemed comfortable. I bought it.

After having an issue with a recliner and poor satisfaction from customer service at the corporate office, we took our issue to the management at the store location where we purchased it. They were very helpful and did research which helped us to come to an agreement and get our issue resolved. We are very grateful to them for helping us and showing that they care about helping customers.

The recliner we purchased has had the fabric started to peel off the seat, back and arms. We contacted Customer Service and all they would offer is they have it redone for a cost of $994. That is what we paid for the chair when purchased. We showed photos of the chair to our local store and salesperson and all she could do was give us a 25% discount on a new recliner. Our other recliner we bought from them had to have the back and seat replaced after a week delivered. Why would we want to buy another piece of furniture at La-Z-Boy when they are expensive, have faulty workmanship and material? Go to Levin's. We had no problem with our sofa and loveseat from them.

I purchased a custom recliner for a total cost of $3,000.00. My experience in the store gave me no indication as to what would present itself over the next few months. I immediately knew their scam. To make it simple, they act helpful, interested and seemingly pleasant until that credit card is in their hands and the purchase is complete. I could write pages on my "simply put" horrible experience with both the store (Hartsdale, NY) and the Executive Office. After the sale, the salesperson and manager showed their true rude, disinterested, incompetent selves. I was told 4 weeks for my chair, but as much as 6 weeks; that was clear and stated in my documentation. Well, I am now officially almost 10 weeks in without the chair and no pre-emptive communication. I had to continuously call the store...to no avail. My calls were never returned.

We contacted our store (La-Z-Boy of Lansing, Michigan) after we had our sofa and loveseat for less than 3 weeks because the fabric was wrinkling and bunching every time someone sat on it. (We are a retired couple with no kids or dogs). The store referred us to Customer Care, but assured us they would be “with us” every step of the way. To make a four-month story short, the company offered to replace the seats with the same fabric. We did not accept that solution as we were convinced the poor quality fabric was the issue and they would not guarantee the replacements. In fact, a rep told us that’s “just the way this fabric is”.

Purchased a recliner, 2 years later the leather type fabric started cracking in one area that has little use. The arms are fine, it is obviously a material failure. La-Z-Boy only offered a small discount if I bought another one of their recliners. They will do nothing about the defect, no offer to recover. I will never buy another La-Z-Boy product. Their warranty is only good for 12 months, so basically 13 months and older we get to buy a new recliner on sale. Not the brand it used to be, very disappointed. Took 5 months to even get an answerback, and they did not respond to me, but went through the furniture store. No customer service, will go to any other brand.

I recently bought 2 reclining chairs which were expensive 1844.55. I went to La-Z-Boy for quality but the chairs are so incredibly LOUD that I don't know what to do. The sound of them opening and shutting early in the morning or late at night wakes up our whole house! This cannot be normal. The chairs are beautiful but I am so so unhappy with the noise they make. It feels like something is wrong with them. Today we had company and everyone jumped when they were being reclined. What can be done about this?

In mid-November of last year, we purchased two Riley La-Z-Boy high leg recliners from a Lazy Boy store near us. We paid $2,598 for our chairs. The chairs were delivered in the first week of January 2019. Within several weeks after their delivery, we noticed unusual wear on both chairs. In early February, we called our Lazy Boy design consultant -- very good person and very familiar with the available recliner fabrics -- and reported the deterioration of the fabric on our chairs.

All the fabric on the outdoor cushions deteriorated within two years making them unusable and the company will not replace them. Cushions were manufactured by Brown Jordan for La-Z-Boy and neither company will take responsibility for the defective (UV protected) cushion replacement. Photos and purchase receipts were all provided. I would never purchase products by this company again.

After two months of trying to get them to repair my mother's recliner we gave up and bought a new one from another company. Phone calls not returned. Service appointments made and then cancelled at the last minute. Will never buy from La-Z-Boy again.

I bought 2 couches, ottoman, center and side table from Novi, MI store. La-Z-Boy Products are at least 2 times the price of comparable competitors. They said 2 pillows were free but ended up charging me $75 for change in cloth of pillow cover. These pillows are available for $15 at Bed Bath. They charged me $50 to change leg color from Mahogany to Coffee. Note that the leg is not solid wood, just a veneer and change in color is just change in stain. My main reason for purchasing this couch was the high density foam cushions. Realized later that the front 1/3rd section of the foam is low density foam stuck to high density foam that did not have the expected firmness and had to be replaced. Nothing but a cost saving measure disguised as over-engineering!