La-Z-Boy Furniture Galleries

I recently went to La-Z-Boy (Tucson store on Broadway) to purchase a new recliner for my elderly mom. John ** spent a great deal of time helping me customize a chair for her specific needs. Once the chair was delivered and we determined that the modifications would not work, they quickly offered to replace the chair with a similar one that we once again thought would work. My mother was still unable to use the chair and I had to turn to the spectacular professionals at La-Z-Boy one more time! This time CJ spent several hours with my mom and I trying out chairs until we came up with a solution. And we were refunded money on the original purchase as well!

I have a recliner that we bought 2 1/2 years ago. I was getting ready to buy more from La-Z-Boy when I noticed a hole being worn in the leather when it reclined. This hole was not visible when chair was in upright position. Upon investigation, we found that the hole was caused by a staple that was not fully embedded into the wood, a problem since construction. Contacting the store did no good, they are independently owned and not interested in servicing previous customers.

La-Z-Boy South Florida Location. I was extremely happy from the moment I walked in the door of La-Z-Boy on our schedule appointment. The store itself was set up nicely. We were greeted right away and welcome came from friendly lady who wore a big smile who we let know we were here to see, Keith ** (Sales Consultant). We sat down with him and talked about our design goals, our differences in design style my husband and I had in mind. He listen carefully. He explained the interior design process and the interior designer who would be assigned to this project to work with us.

I had an almost 10 year old rocker recliner that was coming apart at the side arm frame. A little over 2 weeks ago, I called La-Z-Boy to see if there was anything that could be done. They asked me to send in a few photos before scheduling a service person to come to my home. After a few days, I got a voicemail that I would be receiving a full credit of the purchase price of the original chair. After having 3 other people listen to the message to make sure my hearing wasn't bad, I called to confirm. Cassandra, the representative did confirm that they would be in contact with my local store to issue the store credit. Not an hour later, I got a call from Elizabeth, at my local store, inviting me to come in and have a look around, and also gave me the store manager's name, Darren, in case I needed a manager for anything.

I looked long and hard for a leather motion reclining sofa for our den. Of course complete and real leather furniture is quite expensive ~ so when the salesperson showed me a Tyler motion reclining sofa that was made with a "leather look and feel" material in the style, color and size I wanted, I was delighted with my purchase. HOWEVER, in about 18 months the material showed obvious cracking in the cushions. I had purchased the extended warranty and contacted La-Z-Boy.

We purchased a sleeper sofa, sofa and recliner from La-Z-Boy, Troy MI in May 2019 (delivery was July). The sales associate was great, hands down. Our sleep sofa arrived damaged late July 2019. (After the truck delivered it to the wrong house - we moved - and we had to reschedule.) The delivery man took a picture of it and told my husband to call for service. I called for service instead, and the man came out and told me there is nothing wrong and left. I then called the service center again to have someone return to my house. I reschedule an appt. and the service man called the wrong number and arrived 40 minutes early on Aug 17 2019. He left a note, didn't attempt to ring or knock---we MADE sure someone was home waiting for the service call, stating that I needed to call again for a reschedule.

There has been replacement parts for my chair on order for 9 weeks or more. I live in chronic pain and it's one of the few things in life that brings me any comfort at all. Apparently replacement parts are not high on the company's priority list. I'm sorry to say that I can not recommend this company's products to anyone as a result.

I went to a La-z Boy furniture store and can not complain about the sales staff, they were fine.. I had recently purchased a love seat and a sofa from the store and it took seven weeks for delivery, barely acceptable since the furniture needed to be assembled. However, when intending to purchase two end tables from the store I was told the furniture would not be delivered for approximately two months. A deal breaker. I do not believe in the current retail or any environment, this type of service is acceptable.

Worst sofa I have ever had. Paid £4500. Thought I was getting a quality product. But how wrong I was. After just under 2 years the leather deteriorated. It was agreed that there was a fault with the leather, so they replaced the parts. 6 months after the same fault reoccurred but now they won't replace the parts. Offered me £1800 to take my sofa back?? So how's that helping? I'm losing £2700!! Worst company I have had the displeasure to deal with. Avoid at all costs!!!

We bought 2 bonded leather recliners - $880 each - 5 years ago. Within 2 years, both chair seats have worn through where the seat fabric was creased (original design). The chairs look like cheap old fashioned Naugahyde. Very disappointed in quality and wearability. And the extended 5?year extended warranty doesn’t cover “wear”. What a rip off.