La-Z-Boy Furniture Galleries Reviews

Today, I did a first for me. I totally bought a sofa and recliner online. Of course, LAZBOY gives a free consultant to help you out. I had a LOT of questions but in the end, it all went well. I am very happy with my online experience with Maribel **, the consultant and the products I ordered. Now in four to six weeks, I will get to see just how well I did when my new sofa and recliner arrive! I CAN'T WAIT!!!!

Love La-Z-Boy. My Second La z boy I’m sitting on wood frame. My twin grandsons.. 45 say they remember.. NO OTHER La z boy but this worn out one. I’m 81 years young. La z boys are well made, oh so comfortable. Thank YOU FABRER. THANKS FOR NOTING MY CONCERN ABOUT MY PURCHASE - non-rocker. PLEASANT TO DO BUSINESS WITH LR La z boy. Love, can’t wait to get him home. Love COLOR CHOICES.

We recently purchased our 3rd La-Z-Boy recliner at the Centennial CO location. Toni **, our sales associate was outstanding! She was courteous, knowledgeable and took time to show us various recliners and demonstrated ones with a remote control. We could not have had a better or more relaxing experience. We highly recommend this store and Toni.

Store manager John **’s prompt response to my website "Recliner Quiz" and subsequent email invitation to meet with Tianna seems to have worked out nicely for all of us. My wife and I thoroughly enjoyed our shopping experience with Tianna. She was most attentive to my need for a powered recliner with an emphasis on comfort and flexible motion to serve my post-surgical needs while satisfying my bride's and my mutual desire to maintain the continuity of the decor of our home. She nailed it! In fact, she nailed it so well; we purchased two Astor Power Wall Leather Recliners from her!

Please don't remember your fond memories of La-Z-Boy brand from the past. The furniture could be purchased with confidence and joy in all aspects. No longer. We purchased 2 recliners and 2 extended (Warranties) for a total of $340.00 just in extended warranties. These proved to be worthless. La-Z-Boy will not honor any part of your purchase or warranty. The chair's fabric immediately degraded, pilled, frayed and portions of the arms were not fully stuffed showing large dents in them. Please don't think of the good ole days regarding La-Z-Boy, Please don't purchase.

Poor quality, design and craftsmanship. Lumpy seat back. Recliner quickly pops up to only one position. Difficult to lower-need leg force to close or have someone push it down. Pathetic Customer Service. Too uncomfortable to sit on, but needs time to break in, so local Store Manager suggested that a "heavy neighbor" spend time sitting in recliner! WOW!!!

I ordered a couch from this company on April 21st, 2026. Which was delivered on June 30th, 2026. I received my order but am extremely unhappy with the couch itself. Super uncomfortable; all pressure points are uncomfortable, it is super hard to sit on. I don’t know why the seat cushion is shorter than the one at the store on display. I visited the store to give my complaint and tried it out one more time, and I see many differences from the floor model and the one I got. Also, I am aware that mine is in leather and the one on site is fabric. But the motorized movement is not smooth either it quit choppy.

I bought a sofa and 2 rocking recliners that were just delivered eight days ago. Both of the recliners make knocking noises while you are rocking. Slumberland says that because the chairs are new, they will not service them until I've had them at least a few months to "break in." I contacted La-Z-Boy and La-Z-Boy says that because I bought the chairs from Slumberland, they will do nothing to service them. I will never work with Slumberland or La-Z-Boy again.

Our experience with La-Z-Boy was extremely disappointing and did not meet expectations for product quality or customer service. The issue began immediately upon delivery of our loveseat. The cushions were significantly firmer and less comfortable than the model we tested in the showroom. When we contacted customer service, we were advised to wait 30 days for a break-in period. After doing so, we were then told no action could be taken because the 30-day window had passed, which was frustrating given we had followed their guidance.

Recliner lasted 18 months. The design underneath is terrible the entire chair is held up with 4 screws. Drilled through plywood into a mother piece of wood. Save your money.