La-Z-Boy Furniture Galleries

STOP AND READ BEFORE YOU PURCHASE ANY LA-Z-BOY PRODUCT!!! CUSTOMER BEWARE. I purchased a sofa, chair and ottoman less than 2 years ago and the frame on the sofa is already broken! I live alone and the furniture has been hardly used. I specifically purchased the set because of the brand La-Z-Boy which has always stood for quality and customer service. This is no longer that brand and La-Z-Boy no longer stands behind their product. When I contacted the store I purchased the product from they informed me that the warranty issued by La-Z-Boy only covers the material and no longer covers the labor cost. They also informed me by the time I pay for a repair (if even possible) of the frame it would cost as much as a new sofa!!

I purchased a sofa and love seat after a year and half the cushions started to sag. I called to get new foam inserts. My cushions were still under warranty so they replaced the cushions inserts. Now the cushions are worse than before. I paid a lot of money for my furniture and it is awful. I asked what the company could do for my situation and the answer was not much. Very disappointed in La-Z-Boy furniture.

I went into the Montgomeryville store yesterday looking for a couch and found one that I liked. I have a chair at home I'm trying to coordinate the couch with. I asked to bring home the sample of the fabric so I could look at it next to my chair, and they wouldn't allow it. I offered to leave my credit card # and told them that I would bring it back today - still not good enough. How am I to buy a couch if you won't let me bring home the fabric sample? The salesperson Carol who was very nice and understanding said if I ordered the couch and didn't like it when it was delivered I was stuck with it. Carol tried with management to let me take the sample home. No luck. Sad.

So disappointed in the loveseats I bought. Piece of junk. The fabric is all wrinkled over, very uncomfortable. The rollers for the recliner went bad within the first year. The foam has gone down, no support for back, or bottom. The frame is loose. I would not recommend buying La-Z-Boy. Years ago I would, not the same workmanship anymore. Sad.

I ordered 2 La-Z-Boy Eldorado High Leg Recliners from my local Slumberland dealer at the end of August 2018. I was told that they would be 6 weeks out~ which was supposed to put my order in about now. I received a phone call from the retailer last week informing me that we would be ANOTHER 6 weeks out. When I asked why, they said they would find out. It took over a week to get an answer, and now we are pushed back ANOTHER six weeks, which now equals 12 weeks out. If there is a manufacturing delay on these chairs, why don't the retailers have access to that information? I have sold my other chairs and am now sitting 'chair-less' thru a family event, and quite possibly the holidays.

Can't write the whole story again. Leave it as a poorly build $1800 recliner with inferior parts broke after 14 months and your "best in the business" warranty will cost me $150 for pickup and delivery to your Dallas location and then $125/hr for the repair which I bet you will figure out how to turn a 15 minute job into a 2 hr minimum. Your customer service at LB Int'l as well as the local franchisee is the WORST in the business. In fact your LB Intl service rep lied to me. They said they would DEFINITELY get back to me by THIS Friday and that was THREE WEEKS AGO!!! I did not read your guidelines and I do not care what they say. The truth is all that matters whether one likes it or not. I spent untold hours trying to resolve this and at this point I need to do ANYTHING else in life! See ya!

La-Z-Boy power recliner quit. 6 years old. Lightly used by single person. Imagine it is a power supply issue. Can only source via La-Z-Boy. $109 for service call -three weeks out - that I must pay for now. Assuming it is a power supply issue, (and repair person has one in hand) additional $155.00 charge and a whopping 30 day warranty. Meanwhile, stuck with chair with foot-rest raised - in the way and totally unusable. What a racket! Buyer beware!!

I bought a James right side loveseat with a left side chaise. The loveseat broke twice and they keep having to order parts. I paid a lot of money and thought I was getting a quality couch but it appears I got a nightmare instead.

I purchased La-Z-Boy Crandell Recliner Aug 2017, by Oct 2018 the recliner was useless to me. $80 for a service charge and $60 an hour for labor, after 17+ years of having multiple La-Z-Boy recliners, I am putting it out on the curb Nov 2018 to have it hauled away as junk. I will never buy this product again, just a waste of money. This company should be ashamed of themselves for selling a product for almost $1000 and delivering a piece of junk.

Purchased recliner 4/2017 along with furniture protection insurance. Filed claim 9/2018 due to chair "sinking" as you sat in it. Claim denied because they claimed not manufacturers defect which it obviously was. $400 chair should not have broken down at 1 1/2 years when only used 3 hours day. Will not purchase any future La-Z-Boy merchandise nor shop at Badcock Furniture. Poor customer service and an attitude of could care less. Purchasing the insurance appears to be a scam.

Complaining about manufacturing levels (or, lack thereof). We bought these custom made recliners Sept 2017. I called in March of 2018 because the backs were sagging and the seat cushions were imprinted. Service came out and said for us just to fluff the back; unzip it and pull all the stuffing up and fluff it up. That is ridiculous for a new piece of furniture. I complained on their website and was answered: (holding my nose here) "They have met La-Z-Boy manufacturing guidelines." In addition to those irritants, now the color of the fabric is actually RUBBING OFF on the chair arms. When you vacuum the chairs, there is no padding below the fabric, so you scrape the frame each time! I have a Flexsteel LOVESEAT and it is perfectly made; quality construction and the frame is padded so you don't catch your vacuum on the fabric each time you clean. Very angry and feel betrayed by this company. Sales were wonderful.

When we purchased our furniture on September 28, Christina ** advised if we seen an ad with a better price to contact the store. I contacted her on October 4, as there was an advertisement advising free delivery. She advised she would need to talk with the manager. She called me back and advised that the purchase had to be that day. I advised that is not what she advised me and she stated she understood and that there probably would be other customers upset too. She advised she was not aware that it would not apply. I believe La-Z-Boy should have to stand behind what their salesperson conveys to customers. It may help if they are properly told what is covered and not and convey that to their customers.

Loved La-Z-Boy products because they have always sold us on the Lifetime warranty as a selling tactic. We have a Sofa, 2 recliners and recliner chair. Spent big bucks for what we thought was quality and great support behind the product (wrong). Our big boy recliner is failing from workmanship and when we checked about the warranty we were told that the parts were covered but the labor and transportation were not. Labor is $125 hour plus transportation (outrageous). This was not told to us in when purchasing these items. We had a smaller recliner that required repaired and they fixed it at N/C so no reason to think that lifetime warranty was as stated all covered. Buyer beware on the warranty. We will certainly reconsider future purchases and will advise all our family of the same moving forward. It's sad that our recliner didn't hold up and the rocker mechanism is falling apart.

I drove 60 miles & special ordered a recliner from William ** the store manager at the NY store in Latham. I waited 8 weeks for it although he initially told me it would be a 6 week wait & drove back 60 miles again to pick it up. When I got there, William ** was not there and the recliner was in the wrong fabric. I refused to take it and demanded my money be returned, which it was. I am extremely disappointed, to put it mildly, that the store manager couldn't get this right. I will never do business with La-Z-Boy again nor will I recommend them to others. There is no excuse for this. I wasted two days on this... one to order and the other to pick up. I'm extremely upset with you. I expected a quality product from a quality company and received neither.

About me: I am a 71-yr-old retired professional female, 5'4-1/2" tall,160 lbs. I am unmarried and live on a fixed income. My working career spanned 50 years. I assumed the role of property manager for the 10-unit senior condominium where I live in order to earn a little more money. My work here is 24/7. Events: On 12/19/17, I bought a special order burgundy leather electric rocker recliner from the Pensacola, FL Lazboy store: Style 1HR512, Base Cover LB133409. Total cost was $1,666.20. My lovely chair was delivered on 01/29/18.

Purchased a $2000 leather power rocker recliner in May, 2017. Soon after, it had a mechanical failure (a broken weld on the recliner mechanism), which was fixed at no charge in a very reasonable time period, after one call to the service department. So far, so good. Today (10/11/18) I discover that the leather surface of the headrest is de-laminating and called the same service department. The representative looked up my file, stated that I had not purchased the extended warranty, and blithely stated there was nothing he could do.

Purchased recliner Jan 2017, along with extended warranty. Foot lift broke a few weeks ago. Warranty company claims it's not covered, and La-Z-Boy won't respond to my inquiry. I would definitely think twice about purchasing from them.

I bought a small recliner on 5/27/18. There is no padding on the arms so the frame rubs my arms, and I have no doubt this will make for uneven wear on the fabric. The fabric showed wear after only 2 months. I contacted my dealer, and they said they could do nothing. Call customer service, they said. After two weeks and 4 calls, I got customer service to answer. The only thing they could do was to schedule a service call. The service technician came two weeks later. Since then I have heard nothing. No contact at all. La-Z-Boy will not take the chair back, they will not replace it, they will not refund any part of the price.

I had La-Z-Boy chairs for 12 years no problem. Three years ago we purchased two very expensive leather recliners. On one of the chairs it’s like the leather is rubbing off. A guy called to tell us it would be over $100 dollars to come to the house and check it out, I said that’s ridiculous so I sent him pictures. He seemed shocked and told me it would be $600 to fix it. I said forget it.

La-Z-Boy delivered damaged furniture... scraped and scratched leather and more unseen damage after the sofa, standing up on its arm with no protection fell over. Store said they would "rebuild" it. After thinking about it, no returned phone calls, 2-week lapse in parts ordering, keeping all our money, we decided we did not spend $7000.00 for REBUILT furniture! The poor customer service made us realize that there was no way any warranty would be honored. A week after purchase, our sales rep. tells me that for the next 10 years, I would have to drive 45 minutes to the store to have my leather conditioner bottles filled up and use at least 4 times a year. If any other product used, the warranty would be null and void... one of many facts they do not tell you at time of purchase. READ THE CONTRACT!!! It is very one-sided in favor of La-Z-Boy.

Chair is awful. You can tell it wasn't built well. This is the third time that we'd have to have a repair guy to come fix the footrest. Only my husband sits in it so it's not handled roughly. Cheaper to buy a new chair!

I bought a sectional couch and an ottoman for $5000 with the 5 year warranty 7/2016. The couch itself is great but the material is garbage. After about a year I noticed the leather or faux leather, whatever it is, started to peel away from the fabric. This stuff is as thin as paint. Now it is doing it over the whole sectional and ottoman. I called La-Z-Boy and they told me I would have to pay out of pocket to get it fixed. I also called the 3rd party warranty company for the plan I purchased and they denied my claim based on the fact that they don’t cover peeling. So really what was the point paying for something I can’t use? I then called La-Z-Boy back and was still told I would have to pay out of pocket to get my 2 year old $5000 couch fixed.

The La-Z-Boy chairs are heavy and well-built and our customer experience was good, BUT - we have been buying recliners for over 40 years and our recliners are the most uncomfortable chairs we have ever owned. We have had the recliners for a year and have tried and tried to get used to them, but we can’t. We contacted our local La-Z-Boy store twice, but got no satisfaction. When we can find recliners that we like, we will be selling these thru consignment or on Facebook. They were very expensive. At this point, we would get recliners from an estate sale if possible. We are very unhappy.

Paid in full for sofa, it was delivered damaged by very incompetent boys at a cost of $400.00. I could not get any answers from them re: type damage after it fell over in the truck, parts ordered, how long would take. No one returned our calls. When we got through to someone, no one knew what was going on. We decided we did not want "rebuilt" furniture for $7000.00. We did not go to " La-Z-Boy Rebuilt Furniture Galleries." Found out later that we had to use ONLY La-Z-Boy leather spray at specific times in order for warranty to be honored. We knew right then we were screwed...they would make up all kinds of excuses to not honor the warranty. All furniture they call "Special Order" and cannot be cancelled for any reason (even if it's damaged). Bottom line: very expensive furniture, very poor customer service. Save your money and go to a consignment store.

Today I visited the La-Z-Boy at Galleria in HENDERSON NV. I needed assistance with a product dilemma that has persisted for 3.5 years and three service calls deep unresolved. My intent was not to deride, sow discord or find fault, but to merely work the problem objectively with the only group that could help me, the provider.

We purchased this sectional and separate loveseat last February-delivery in March- and within 1 year's time had OVER 5 service calls for the cushions deflating. The cushions were replaced (except for the chaise section-which they wouldn't do) only to have them deflate again within 3-4 months. The fabric became very loose & wrinkled, became paper thin and then ripped.

We ordered a couch in November of 2017. It was delivered in late December. It had damage to the back panel. Called Service at 214-631-1813, was routed to Valerie (M through Z). She sent a furniture repair man to the house to do an assessment. He left with no instructions. A package with repair materials arrived at the house with no instructions. I called Valerie back a few months later asking what the next step was, she indicated that "I was supposed to call when the materials were received." I had no knowledge of this and as this is not a primary residence but where my senior mom lives. Anyway Valerie indicated she would send this to scheduling. I heard nothing.

I purchased this recliner from store that is closed now and no help is offered. The recliner is made in colored leather and the pieces my hands and back of my head have discoloring to the leather. I did not purchased the warranty for leather, but was told this would not have been covered anyway. I was thinking of trying to dye the leather myself and even if I ruin it I do not care as it is ruined already. There are other things bad with this chair but the main thing was discoloring of leather. I do not use hair products or hand lotions as they stated this was my problem. I would never buy any item from La-Z-Boy as they do not back the items they sell.

I purchased a La Z Boy double reclining sofa four years ago. About 1 year ago I complained to the store from which I purchased it that the “Renew” leather was peeling where the seams meet. Since then the seats have begun to crack and peel. 4 years is a rather short time in a pricey piece of furniture’s life to be looking shoddy. This sofa has been used by adults only.

Purchased a recliner in late 1999. Mechanism broke in Jan 2018, dealer charged $250 to repair. Broken again in August. Want another $250 to repair. Escalated to Corp. They refuse to warranty, offer $200 voucher on new chair. Lifetime warranty does not seem to be for a lifetime. I will not buy another La-Z-Boy.