La-Z-Boy Furniture Galleries

I have a recliner that we bought 2 1/2 years ago. I was getting ready to buy more from La-Z-Boy when I noticed a hole being worn in the leather when it reclined. This hole was not visible when chair was in upright position. Upon investigation, we found that the hole was caused by a staple that was not fully embedded into the wood, a problem since construction. Contacting the store did no good, they are independently owned and not interested in servicing previous customers.

La-Z-Boy South Florida Location. I was extremely happy from the moment I walked in the door of La-Z-Boy on our schedule appointment. The store itself was set up nicely. We were greeted right away and welcome came from friendly lady who wore a big smile who we let know we were here to see, Keith ** (Sales Consultant). We sat down with him and talked about our design goals, our differences in design style my husband and I had in mind. He listen carefully. He explained the interior design process and the interior designer who would be assigned to this project to work with us.

I had an almost 10 year old rocker recliner that was coming apart at the side arm frame. A little over 2 weeks ago, I called La-Z-Boy to see if there was anything that could be done. They asked me to send in a few photos before scheduling a service person to come to my home. After a few days, I got a voicemail that I would be receiving a full credit of the purchase price of the original chair. After having 3 other people listen to the message to make sure my hearing wasn't bad, I called to confirm. Cassandra, the representative did confirm that they would be in contact with my local store to issue the store credit. Not an hour later, I got a call from Elizabeth, at my local store, inviting me to come in and have a look around, and also gave me the store manager's name, Darren, in case I needed a manager for anything.

I looked long and hard for a leather motion reclining sofa for our den. Of course complete and real leather furniture is quite expensive ~ so when the salesperson showed me a Tyler motion reclining sofa that was made with a "leather look and feel" material in the style, color and size I wanted, I was delighted with my purchase. HOWEVER, in about 18 months the material showed obvious cracking in the cushions. I had purchased the extended warranty and contacted La-Z-Boy.

Thank you La-Z-Boy!!! Last week after almost 16 years, my trusty chair fell completely apart. This is no ordinary chair. Because of my health conditions, I live in my chair - I sleep, eat, watch TV and read in my chair. The only time I am not in that chair is when I am on the computer and here in my desk chair or the other all important bathroom throne. These last few days have been awful as I have played Goldilocks trying to find a comfortable solution until the repair guy could get here.

Bought an expensive recliner from a local merchant and one year later the fabric started peeling and breaking down. The merchant was great but La-Z-Boy had very poor customer service and they would not stand by their product. After a year of being ignored when I complained they finally gave me a small discount on my next La-Z-Boy purchase. And the discount expired in a month. VERY DISAPPOINTED IN LA-Z-BOY. Will never buy their product again!

I purchased a lifting recliner for my dad, $2600. Within month, the remote control cable began coming apart. Then last Dec 2018, the frame broke. I called in to make a claim, a technician was sent out, diagnosed the broken part and ordered a new one. 3 weeks later it was repaired. That was 2 weeks ago. My dad just called me to say the other side is now broken and it is worse than before. I've once owned a La-Z-Boy recliner, it was 35 years old and though a little worn, it worked well and was very sturdy. The newer stuff is made from compressed woods and is so cheaply made it's not even funny. I will never again purchase another La-Z-Boy product again. $2600 down the drain.

We bought a La-Z-Boy recliner couch from Raymour and Flannigan less than 5 years ago and the thing started falling apart from day one. First it was the cheap arm that's made of cardboard that broke when I leaned on it. The store sort of fixed it. Next was the bolt that holds the arm to the back of the couch which sheered off. The store fixed this also, only to sheer off again a year later. Then there was the release lever that the face broke off from the rest of it. I replaced that with a metal one instead of junk plastic for only $5.

I'd give it a lower rating but there's no option for that! This has been the worst experience I have ever had trying to purchase recliners! I special ordered 2 recliners they were to rock swivel and have a specific fabric. When they were delivered they didn't have the swival bases. I called several times and never got any results so I had to drive 40 miles to the store only to be told they would put the bases on if I brought the chairs back. I have no enclosed trailer so I ask them to have a tech come to the house and was told to call back on a Friday. I tried but can't get any one on the phone! So I guess I will have to drive back to the store to get any satisfaction! SO FRUSTRATING when you pay for something and can't get anyone to help! DO NOT BUY ANYTHING FROM THE La-Z-Boy DOUGLASVILLE STORE!

A very personable young man waited on me, and his supervisor and eventually the manager helped. I still feel I am overpaying for the product. I appreciated the courtesy and the willingness to negotiate, but in all honesty I am worried about what this is doing to my finances. On the bright side, La-Z-Boy products have lasted a good, long while when I have purchased them. I believe the store needs to stock materials for a loveseat-sleeper well under 2K.

Here's the 10-words or less version: I received a lemon recliner. Full story: I purchased my recliner in February 2018...spent well over $1,000 for it. Within only a few months of regular, normal use, it began making odd noises when reclining (it's electric), and screws were coming out, etc. I would put the screws back in or get the detached leg part back in myself. After several months of it continuing to happen every so often and me fixing it, I finally decided to call La-Z-Boy (this was in April 2019) to see if they can assist. Additionally, I called because I began to notice the left armrest coming apart from the rest of the chair. Again, the chair was only used as a chair is supposed to (we have no kids). Yet the chair was obviously defective from the factory.

Frame broke on chair. Because I purchased online the local store will not accept the warranty claim. They give me a Houston warranty center number to call and I can only leave a message and no one ever returns a call. This has been going on for months and the frame is now damaging the leather which is not covered by the warranty. Truly horrible customer service. Please have someone contact me to resolve.

My husband and I bought a leather loveseat recliner from our local retailer 3 years ago. My husband's side has the outer frame pulling away. We contacted our retailer and were given a list of charges that we have to pay to get it repaired. This is not acceptable for having owned the chair for such a short time. We are very unhappy with our purchase.

I ordered a leather sofa, loveseat and recliner. The sofa was defective from the beginning, they did replace but it was still defective and they will not do anything about it. The back of the leather recliner is concave after a couple of months use and was told that was from the wear of sitting it in. I sure thought La-Z-Boy furniture lasted longer than a couple of months. My local store would not do anything and I reached out to corporate and they will not do anything. After purchasing La-Z-Boy furniture for over 35 years I am very disappointed in the products and customer service. See picture of recliner and sofa, notice the discrepancy in the height of the cushion and how the back of the recline has just caved in the center.

Purchased the Sheldon sectional in fabric D153442, sisal color in December 2017. Sectional delivered January 2018. After only a little over a year, I noticed wear on the chaise portion of the sectional where my legs lay when I sit on it, also specifically wear where my heels sit on the chaise. Also, noticed the fabric on the seat area is discolored, presumably from the pillow I use for lumbar support. All of this from normal use? We don't have kids, just 2 adults and 2 cats in the home. It only gets little to no use during the day and gets sat upon in the evenings relaxing watching tv. We don't even sit on it if our clothes are dirty!

We purchased a recliner that swiveled less than three years ago. It is very comfortable, however, the fabric did not last. As I designer, I understand the value of fabrics which can withstand wear, this fabric should never have been an option for upholstery. It wore quickly and within a couple of years was very unsightly. We are moving to Florida and decided we didn’t want to pay to move this ugly piece of furniture. We contacted Salvation Army and it was rejected by them! After less than 3 years!!! I then contacted Customer Care, sent photos, had it reviewed by a “product specialist” and was told it was out of warranty and just needed a professional cleaning. I know the difference between dirty and worn. I will never purchased another product from La-Z-Boy.

I purchased a custom recliner almost 3 years ago. I was happy with the process, picked a fabric I loved. After the first year I noticed premature wear in a non traffic area and called the local store where I had purchased. They informed me that I had purchased a 5 year protection plan which would cover accidental damage but was no longer under the 1 year manufacturers warranty. I did not call customer service as I thought there was nothing further that I could do. Last week I noticed 2 tears in the arm, I believe caused by keys in the pocket of a grandchild. I called the Warwick store and was told this was covered by my 5 year guarantee for accidental damage. They gave me a wrong number and I called the customer service for La-Z-Boy. I sent images of the tear. I also asked about the continued premature fabric wear on the other areas. I sent images of everything to them. The experience has been exhaustive.

We normally consider La-Z-Boy to be a quality product and have owned several of their leather recliners. About 18 months ago we purchased another one but this time the finish has begun to rub off in small "pills." This is not a normal occurrence, but I would advise caution in purchasing the newer ones as none of our older ones have done this.

We have always purchased La-Z-Boy furniture, however we got a lemon. :( They delivered way later than the time they said they would and the rt arm was broken on the sofa at delivery. They said sometimes it happens in the delivery process. They ordered a new arm, came to fix it and it was broken as well. Ordered another one and set a time for them to come out and fix it, well guess what? The other side is now broken. I called customer service and said, "So if this ever gets fixed and breaks again can you guys just pick it back up..." they said, "Nope. We will just keep fixing it." How many times La-Z-Boy do you think we want to call and sit at home for you to come fix the furniture. We paid high $ for you to come out all the time??? I will never buy this brand ever again.

Buyer beware... Trust me. Read reviews!!! Great, friendly customer service... Until they get your money. We purchased a $4000.00 special order leather sectional 11/18 at the Clearwater FL showroom, sectional was delivered 1/19 and poor craftsmanship and quality control was evident upon receipt. The chaise’s flat leg area had a defect in the leather that was visible from 20 feet away. The store was notified with defects, pictures were sent and we were told by Rick the manager that this was within La-Z-Boy's “acceptable” limits. With this comment I just wanted a truck to come pick this thing up and my money returned.

I purchased 2 leather recliners in March 2016 for $2700 along with a 3 year extended warranty. In April 2019 I contacted La-Z-Boy because the leather on 1 of the footrests is splitting and the leather on the seat of the other one is peeling. I was told that the 3 year extended warranty is not valid; the salesman told me at the time of purchase that the 3 years extended the 1 year warranty that was included. That apparently is not true. However, the bigger issue is that both recliners, just 3 years old, have deteriorating leather. My leather sofa, purchased 11 years ago from Rooms to Go, is in much better condition than these 2 recliners, which were supposedly "high end furniture". No satisfaction from contacting La-Z-Boy.

We purchased a new home in 2013 so we needed a new living room set. I picked La-Z-Boy because I have had them in the past and their furniture was high quality back then 2002. We paid almost $4K for all three pieces (Eclipse). We paid for the fabric 5 year protection plan. Within 4 years the leather started cracking on the sofa and recliner, but I did not call in for the warranty work. Life got busy with 3 children 5 and under plus I'm a disabled vet with mental issues. It is now 6 years and the warranty is over so I cannot get this fixed. I am so disappointed in La-Z-Boy that I will never give them my business again. I was hoping this furniture would last at least 10 yrs. Now I need to buy a new set of furniture after I move into our new house, but it will definitely not be La-Z-Boy. Your awesome reputation with me is no more. Very sad!

About 10 years ago, we were sold on a reclining love seat/reclining sofa combination, primarily because the salesperson kept lauding La-Z-Boy's amazing, "lifetime" warranty. "If ANYTHING goes wrong with it, as long as you own it, La-Z-Boy will fix it or replace it... with one exception: the fabric anti-stain guard is for only 5 years. You won't find that ANYWHERE else." And, it turns out, we did not find that even at La-Z-Boy.

We love the look of our couch in our home, however, our couch which was less than 8 weeks old has one section that LOUDLY creaks. We contacted our sales rep and the warranty dept two weeks ago. We are yet to hear back from anyone about this issue. To spend so much money on a couch and have it sound so bad when anyone sits on it is not what we thought we were signing up for when we purchased from LZB. Save your money and go somewhere else.

I purchased a $1,000 chair. It took three weeks to receive it, which was understandable. When it arrived there was next to no padding in the left arm. I called for service and was told a serviceman would be out in two weeks. When he came he looked at the chair and said yes the arm needs to be replaced. I put in the order and I was told that I would receive the arm in two weeks but it took three weeks. When the arm arrived material did not match the chair so the serviceman said he would order two arms so that they would match the chair. That took an additional three weeks for them to arrive at the house and then it took another two weeks for the serviceman to come and put them on.

Bought a couch, loveseat and recliner over a year ago. Tomorrow will be the 5th repair visit on the couch. Filing for 6th repair tomorrow as the leather is separating AGAIN! This will be the 2nd repair for this issue. Just spoke with Michelle who states that they never have this issue. There are only 2 of us in this house and no one ever sits where the leather is separating. They piecemeal all their repairs and refuse to provide a new couch. Done with these people. Contacting the BBB now. DON’T DO IT!!

I bought 2 leather recliners less than 2 years ago. The leather on one of the recliners has a spot on the headrest that has peeled off along with a couple places on the armrest that has worn exposing the undercoating. I feel this leather is inferior and should hold up better since they are not abused and are seldom used. I would like for a La-Z-Boy representative to look at the problem but they gave me the number of another company called Lebco. I contacted them and their spokesperson refused my request since my 1 year warranty has expired. I am very dissatisfied with this product and customer service.

Purchased first chair 12/10/2012. Springs on back are padded. Second Chair is out of warranty purchased 11/03/2017. Springs on back are not padded and are hitting back of anybody sitting. Chair just needs a pad to cover the springs. La-Z-Boy wants to sell me an entire back at my cost which is fine that will not cover the springs and will not fix the problem. Devin said that is your Ultimatum!!! Go to an Upholstery shop. Have it fixed yourself. La-Z-Boy does change its designs.

I purchased a power leather recliner over 4 years ago with the additional maintenance agreement. My recliner leg rest broke loose and the back of the chair also tilted to the right making the recliner unuseable. I called La-Z-Boy customer support (I was on hold over thirty five minutes) and we verifed the maintenance agreement. I was then transferred to I think Servco (third party not La-Z-Boy) and again I was on hold for over 30 minutes and was advised they were going to send parts and call them again after I receive them. A week later I received the parts and called them back to schedule an appointment for repair (again I was on hold for over 30 minutes). They set an appointment over three weeks in the future. Now I am sitting here (not in my recliner) with the parts a broken recliner and waiting for repair.

I bought 2 reclining chairs and a couch and love seat. One chair never has worked right and after a few months the fabric started to fade. I included a picture of both chairs. The fading chair is also used much less due to the mechanism not functioning correctly. In addition I can already feel the wood under the padding on all four arms of the couch/love seat.