La-Z-Boy Furniture Galleries Reviews

We don't like giving bad reviews, but we don't want anyone to experience problems or stresses associated with buying La-Z-Boy furniture. We saved enough money to purchase a leather reclining sofa and three matching reclining chairs. We waited five months for the delivery. Sadly, all four pieces were lacking craftsmanship and quality we expected from La-Z-Boy. The reclining sofa had several nail heads rubbing spots through the leather on both sides and there were worn spots and overlapping leather (sewed down) causing puckering in several areas. All three-reclining chairs had worn/scratched areas and again the leather wasn’t attached well leaving puckered areas.

Purchased 2 La-Z-Boy recliners and one sofa. Had them special made with firm foam and material. Chairs are wrinkled Fabric and make noise and creak when you sit and stand and lean. Really really poor chairs. Tech came out to repair said he would escalate for new chairs that they were likely made on a Friday and folks in a hurry. La-Z-Boy Rep called and said serviceman could fix them and needed to come back out. They are going to try and stretch and restaple and tighten bolts. For $1800 a chair this is poor. Should have read reviews before buying. I would not buy from them if I were you.

I purchased a 4 piece remote set. This is the most I paid for living room furniture only because it can be changed every 5-7 years. Once it was delivered I enjoyed it but became very discouraged when I realized the material was harder to keep clean than expected. Customer service was not what I expected for the cost of furniture. I wanted to truth within 2 months of the special order but I was locked in. I will not order from her again.

My family always bought La-Z-Boy due to their quality. We had a La-Z-Boy sectional which was great. No issues at all and lasted over 18 years with still life in it but decided to get new. Of course, we went to La-Z-Boy. Bought a love seat with recliners and couch with recliners. Was delivered end of August 2024. Within a few months the material is bunching up, the armrest on loveseat is all squished in. Both recliners squeak and grind on loveseat. I called and a company came and took pictures. Agreed not up to grade.

We bought a lovely sofa and matching chair back in November of 2023. The delivery people were in a hurry and didn’t notice a defect in the back of one of the seats of the sofa. After the technician came, he informed us that he had never seen anything like it. The neck portion of the seat didn’t work, and there is a large bulge the protrudes from the leather in the back of the seat. We have contacted our local store where we purchased it numerous times, and also have been in contact with customer service.

More power recliner issues here. We purchased 2 power recliners with heat, massage and a swivel base (Lennon model). Within a month, one started creaking like an old door in a 100 year old house while doing the simple task of lifting the footrest. It was sent out for service and returned. Within a day of the service, the creaking returned and the frame itself started seizing and popping out of place while doing a simple footrest raise or lower. It got so bad that I climbed out of the chair before it was fully lowered because I was afraid I was going to end up on the floor. While I continued lowering the footrest with the controller, the frame seemed to tighten up on itself and then it released with a loud "BANG" and shot backwards about 2 inches! It was so loud that it woke my wife who was sleeping upstairs!

Purchased a chaise, a recliner and a couch in September 2024. By March of 2024, the chaise has a worn hole in the seat. La-Z-Boy South says it’s not covered under manufacturer's warranty because it’s not a manufacturing defect. Servco (which I paid for) says it is not a covered issue. So now $1800 down the drain. I would never recommend La-Z-Boy.

My wife and I bought these two chairs from the Lafayette Louisiana store. One was on the showroom floor, they said for one year. The other is new from their warehouse. About two months after using these chairs, we noticed my chair, which was the showroom floor one, created an awful squeak when gliding. Swivel and reclining are fine, just gliding. My wife reached out to the store and was promised someone would come to our house to fix this squeak but that was months ago. They never showed up and I doubt they will.

My sales lady Bethany was so knowledgeable and helpful to me. I was looking for a comfortable chair as I’m short and have knee and back problems. She took me straight to the chairs I needed and I didn’t have to walk the whole store. I bought a chair and can’t wait for it to come. I love this store and my sales lady.❤️

I purchased this accent chair for my reading book, and it's become my favorite spot in the house! The plush cushions are incredibly cozy, and the vibrant colour adds a pop of personality to the room!!!

We purchased a recliner and warranty from the Farmingdale location in September 2019. In August 2023 the recliner came off the base. We put in a claim with Guardsman and technician came and said we needed a new base. Guardsman put in a claim with the Farmingdale store and said we would hear from customer service. We waited a few weeks and decided to go to the store for an answer. We saw the manager Luciano ** who told us he would take care of it. I emailed many times with no reply. We took them to Small Claims Court in February 2024, they were a no show. We won the case and are waiting for the money we were awarded. It is now April and no response from them. Unacceptable for a business to ignore legal action. DO NOT BUY FROM La-Z-Boy!!!!

The motor shaft on our La-Z-Boy recliner broke and we ask La-Z-Boy to replace it under their lifetime warranty. We were told that the motor replacement would be almost $350 since it was considered electrical and not covered by their lifetime warranty. Needless to say, we will NEVER buy any La-Z-Boy product again. We replaced the La-Z-Boy with an Ivan Smith recliner and added a sofa. Ivan Smith products are made in the USA and seem to be much sturdier and have a better warranty than La-Z-Boy.

Several years ago we purchased the Mackenzie chair and ottoman. It was the best chair ever! So comfortable and great quality. We moved recently and decided to change decor. We ordered a new Mackenzie chair and ottoman. What a mistake! The showroom did not have one on the floor so we assumed it would be the same. It was smaller, ottoman a third smaller and shorter. It is poorly stuffed. Feet sink and are not supported like our previous ottoman. The company is charging the same price for a scaled down, cheaper quality item. We never minded the prices at La-Z-Boy because we knew it meant quality. Buyer beware- the company is no longer making quality items but charging the same price. If I would have known what I know now, I would have reupholstered our old chair and ottoman. They will outlive my new purchase.

I furnished my entire home with furniture from this store, and I couldn't be happier with the results. The pieces are stylish, comfortable, and durable. Plus, the delivery process was smooth and hassle-free. Highly recommend!

I bought a recliner from an independent La-Z-Boy store but they don’t tell you that la z boy corp will not help you with services. I filed a BBB claim after 5 services visits and being told to call corporate if the local store does nothing. Long story short I agreed to let the local store fix my recline to corp specs. I still have the agreement and after a month and half they did absolutely nothing to fix the issue. They sent the recliner back in worse shape than it left. I no longer can use the recliner because they didn’t send the remote back with the recliner and I can’t get anyone to help. The recliner has a hole now in the leather where they failed to sew back together and the recliner is no longer level and has little pits in the leather from when the pick service picked up the recliner and yes threw it on the truck with the other pile of chairs.

I bought an electric La-Z Boy 13 months ago. It recently started popping and cracking so I turned it over and didn't notice anything awry. I sprayed some WD40 on the moving components. When I pulled it out to clean under it a few weeks later there were 3 screws on the floor. The bracket that attaches the mechanism to the wood rockers had totally come off. I called LaZ Boy and was told the warranty was only good for a year and I would have to pay them $250.00 for someone to come look at it and order parts. The parts are covered but not the labor. I am really disappointed in them because the mechanism has a lifetime warranty and I am elderly on a fixed income.

Received a gift of a power recliner that cost approximately $2000. Had service 5 times on the same mechanical part in less than 2 years. Luckily a 5 year maintenance plan was also purchased as part of the gift. Once this maintenance contract expires this recliner is going to the curb. Made complaints to La-Z-Boy on a few occasions and never received a response. I have a $400 recliner (not power and not La-Z-Boy) for a number of years. So comfortable and not one problem. Extremely dissatisfied and disappointed in La-Z-Boy!

We purchased a custom made couch and loveseat from the Egg Harbor Twp., NJ store back in January spending close to $6,000. It was delivered in the first week of March and right away upon delivery we noticed defects within the construction of the fabric. Even the delivery men pointed out the defects. We contacted La-Z-Boy and they referred us to a third party company that they use called Premier Furniture Service who we made an appointment to come out today 4/5/24, and they never showed. We wasted the whole day waiting for them and no one even contacted us. La-Z-Boy's work is substandard and hard to believe it is made in the USA. We are done with being customers of La-Z-Boy and warn other consumers to go elsewhere.

We have leather Sofa & Love Seat with built in recliners. Both are sagging the sofa. The leather on one is now deuterating. We contacted the store. They said there is nothing that they can do. Yes we understand that warranty is only one year only. When we tried to contact La-Z-Boy a recording asked for our zip code. The message was, "Your zip code is not in our service. Contact the store." Four thousand dollars. Their product was not worth the investment as we had Basset leather couches for 14 years. No issues. I had also bought a very expensive office chair from Staples which had to be returned as it broke after the first week. The real sad thing is made in America without quality when you shop for something this expensive for your home La-Z-Boy quality is not up to par.

I would not recommend a La-Z-Boy power lift recliner to anyone with mobility issues! My chair is less than 1 year old. My chair came and the delivery people did not connect the battery pack to the chair. The cord kept coming apart, and it was difficult to reconnect because the cord was very short. If you have issues bending down, it was almost impossible. Also, they did not put in batteries or tell me that might be a good idea in case of a power failure. I had to leave a call back number to get this repaired, which was time consuming. I had to wait 25 minutes just to leave them a call back phone number.

I purchased a couch and recliner in January and just received it 3 months later. The couch has a spot that wasn't sewn properly, during delivery there was a dirt spot that had to be cleaned and the recliner doesn't recline in a smooth motion, it's kind of jerky. Customer Service manager could only say I'm sorry. Now the furniture has to be picked up and taken in a truck back to a warehouse to be fixed and brought back out. I'll be without the furniture for I don't know how long and I'll be shocked if it comes back clean. I would expect they would offer some time of compensation for my trouble not just I'm sorry. They are not the cheapest furniture store in town and I expected a better quality product.

I purchased a sectional couch with two reclining pieces to it. One of the pieces had a parachute pull to release the recliner. The pool broke off. I called for service the piece and the couch is under warranty. However, I had to pay for the service call and I had to pay an additional amount for them to come out and then they would also charge me for installing the piece so I asked if they would mail it to me, I paid for the piece but they sent the wrong piece. I called and they said that particular part had been discontinued. OK it’s under warranty. What do I do? Well I guess we have another piece that can be used and its place. "Can you send it to me?" "Sure." A month later I still don’t have the piece to repair the couch, I’m extremely disappointed. I previously purchased La-Z-Boy and was very happy. I would never purchase another La-Z-Boy item ever again. All I want is my piece so I can fix my couch so it will reclining.

I purchased 2 recliners for over $1000 a piece and the salesman told me they have a lifetime warranty on the internal parts. A little over one year after purchase the first one broke. At 5 years out the second one failed in the exact same spot. The last time I had this issue both La-z-boy and the furniture store both failed to stand behind the warranty. The spot that failed is not covered, is what they told me. Only the metal parts are covered under warranty and both pointed the finger at each other. The solid wood piece on both chairs that attaches the metal parts to the plywood frame had broken off in both chairs, so not covered. In both cases you can tell that no glue was applied to the dowels and not much to the surfaces being held together. I guess I will have to fix this piece of junk myself also. Don't ever buy a la-z-boy.

Do not get any extended warranty. They find an excuse not to respect it, and the "leather" is like paper. This is some real garbage. Not only did the leather wear but the USB ports sunk into the couch. Buy something else.

You should not walk away from La-Z-Boy; you should run! This company is not what they used to be. I ordered a loveseat. The salesman said it could be changed or cancelled any time up to 7 days after delivery. I would rate La-Z-Boy minus one million stars. I read on consumer.ftc.gov that the FTC requires the merchant give a customer two copies of a cancellation form. I never even got one but maybe that does not apply to everyone; I am not sure. The only thing I got when I left that store was a delivery ticket that he had pushed in front of me to sign. I asked him why I needed to sign the delivery ticket when they had not delivered it yet and he said because they require a customer to sign one before they deliver. Looks like that would be unlawful. The order had not even been submitted to the finance company yet, much less delivered.

Purchased sofa in Nov 2020. The cushions were sinking down in the middle of the sofa. The sofa is in a secondary living room only used by my husband. Was told by Customer Care that I would need to pay $170 for tech to look at sofa since “warranty is only for 1 year” and not for labor. I asked what if sofa was defective. She said if it was it “would have shown up in the first year”… Really??!! Clearly La-Z-Boy has some quality issues and they don’t want to stand behind them. I said I wanted the service techs report on the sofa issue since I had in fact paid for the service call…she said I could not have the report since the repair company is a third party and there are privacy issues. Okay, privacy on a sofa repair? You have got to be kidding me! Bottom line I would never buy from La-Z-boy again.

I loved LaZBoy. So I bought the Greyson Sofa and recliner. Have a 70 yo with back issues and he wanted a comfortable recliner. I was assured by LaZBoy he’d have no problem with the mechanical's recline. I thought the couch had a lever recline mechanism. It doesn’t. It has these ridiculously cheap D ring recliner cables. Pull the ring and the couch is supposed to recline. Push the foot rest down and you’re back up. Nope, not even close. Instead, you pull the ring, then have to use all your body weight to push against the back to get it to recline. Then to get out of it you have to be a contortionist to try to figure out how to use your legs in just the right position to get it to close. He can’t use it at all. LaZBoy won’t do anything other than adjust the tension which is barely noticeable. Wasted all that money on a custom sofa that he can’t use.

I spent $3k on 2 leather recliners & purchased the extended warranty. The chairs are 18 months old and the leather is cracking on one of them. Was told the warranty covers everything. Filed a claim and was told this isn't covered. Called La-z-boy and they only cover up to a year. Now they want to charge me $160 an hour for a tech to come out and repair it. I feel so swindled. I'll never buy from La-z-boy again. Never!

Two end tables we purchased arrived different looking from what was shown in store. After two months of back and forth discussions with the store and service, they could only say that's the way it is (no replacement no discount). At one time they requested 12 pictures of the end tables to show the differences, yes it got bizarre. Don't look for much help from La-z-Boy once you receive your order!

We have had La-Z-Boy recliners over the years and my husband absolutely loved how comfortable they were. We just bought a very expensive model that was all power. This recliner, although was the most expensive recliner we had ever bought. The quality of this was so poor. In no time at all, the cushions began compressing and miss forming. Extremely uncomfortable, and although we had purchased the extended warranty, they could only prop up the back cushion with more padding. Nothing could be done about the side arm cushions. I would not buy from La-Z-Boy ever again as their quality is certainly not what it used to be.

Etobicoke Store... Worst customer service I have ever experienced and I never write reviews but this will be an exception. The new store is nice but the receptionist call in lady was always rude and indifferent! The sale agent Don did his best with a terrible company! The regional manager was particularly un-helpful and in fact dismissive! We purchased a full furniture set October 7th 2023 and finally received the sofa and love seat end of November last week? The chair however did not arrive until 02 March 2024??? I repeatedly called and complained about not having the chair over Christmas for guests and they did not care? I asked to be convenienced for the delay and was rebuked repeatedly by the new store in Etobicoke and the regional manager! Pathetic customer service from this company and I will never shop there again or recommend to anyone!

Purchased two La-Z-Boy leather Greyson recliners from a furniture store in North Carolina. Waited 6 months for the recliners. Both are identical items, except I sink down in one and am propped high in the other. Contacted La-Z-Boy and was told comfort is subjective. James from La-Z-Boy missed the point. I am the only one sitting in the recliners. Was told that I have to deal with the small furniture company. They are only the middle man and have nothing to do with the construction of the recliner. La-Z-Boy couldn't care less that receiving two of the same recliners with different fit and comfort is really a case of poor quality control from La-Z-Boy.

Don't waste your money at La-Z-Boy. When you think of quality and high standards, La-Z-Boy was one of those companies. It's not anymore. I've been waiting for a recliner I ordered in November 2023 and La-Z-Boy just keeps sending me notices the order is delayed. I just got another notice the recliner won't be delivered until the end of March 2024 (if I am lucky), that's 5 months. If I want to cancel, I have to pay a 30% restocking fee because of La-Z-Boy's poor practices. Take your business elsewhere because La-Z-Boy does NOT deserve your money.

I purchased a sofa and loveseat 3.5 years ago. After a year, I noticed that the seat cushions were not properly fitting in the furniture and the back cushions were flattening. I ordered some quality foam to replace the cushions on my loveseat and when I removed the covers from the cushions, I was horrified. The cushions were made from scraps of foam. One cushion had seven pieces of foam glued together to fit the cushion. I kept the cushion so I can show people why not to shop at La-Z-Boy. Also, for the sofa, the cushions are about three inches short in length so they don’t fit the sofa correctly. I bought my furniture from La-Z-Boy because my daughter had always had purchased good, quality furniture from them. I got garbage.

Let me start by saying our experience wasn’t always terrible. We walked into the Manchester location with the intention to just look. Upon entering we were greeted by our salesperson, Nancy. She was never pushy, very polite and was able to answer all of our questions. Long story short we walked out after ordering a couch, loveseat, recliner and extended warranty. Nancy advised us that it would take several weeks for the furniture to come in and we were ok with that. The furniture came over the next couple of months. We finally had our complete set and were enjoying the comfort. However, after only having the furniture a couple of months the loveseat would no longer recline. No worries. We had a warranty. This is where the great experience went downhill. I tried calling for service for a couple of days only to wait on hold for over an hour at times. For someone that works 8-5 this was a problem.

We purchased 2 La-Z-Boy recliners from their store at 7900 Falls of the Neuse Rd, Raleigh NC. We were told delivery would be 2-5 months. It is now approaching 7 months. Called the corporate headquarters today and found out that one chair is complete and one will be complete mid-Feb. We can expect delivery around March 1. We have had no customer service: not once have we been called regarding status of our order. We have had to call multiple times to check on things and then we have been given incorrect information.

I purchased a recliner. Waited more than 2 months for delivery. Tried it right after it was delivered and it does not recline - lever doesn’t move. Called immediately. I was told a technician would call to schedule a repair in 24 hours. When that didn’t happen I called back and was told I would receive a call in 48 hrs. Then 4 days. I asked to return the chair but was told their policy is no returns at all!! Later, I checked website policies - it clearly states returns for exchange are accepted up to 3 days after delivery. So I guess their game is to jerk you around for 4 days so you can no longer return! And each time I called customer service, I waited on hold for 45 min to one hour. By the way I have another La-Z Boy recliner which totally fell apart after 2 years. Overall, horrible quality!! Disastrous customer service. But high prices. Will never buy from them again,

The furniture we purchased was broken when delivered, we kept it instead of sending back. Big mistake. Later a spring popped off and this was shortly after the 1 year warranty expired. Calling to have it put back on they want to charge me a minimum of $160 to put spring on. Called customer service and talked to "Gracie" who was rude and when I asked for her supervisor or manager she said she had none. PLEASE DO NOT BUY FURNITURE FROM THIS PLACE, THEY ARE A VERY BAD COMPANY, POOR QUALITY FURNITURE AND NOBODY IN CUSTOMER SERVICE THAT WILL HELP.

I bought a Lazy boy couch, love seat and recliner in the 80's. It lasted over 20 years! I finally bought new set from another furniture-turned out to be garbage after 5 years. So I decided to go back with Lazy boy because it was well made and lasted so long. I bought sectional, coffee table, end table. It didn't last 4 yrs! The recliner end of sectional foot rest bent, cushions lost support and to connect the sectional pieces together is nearly impossible. There's only 2 of us, you think it would have lasted longer for the amount of money I paid. Looks like I need to go shopping yet again. Everything is made so cheaply with little quality now. So sad.

The quality of La-Z-Boy furniture has really gone by the wayside. Recliners are flimsy and lack the precision to even hold themselves upright. We are not happy with this overpriced "furniture". It belongs in an RV. After speaking with salespeople about a refund or replacement with something better, I do not feel like we have been represented well and do not feel like a valued customers as they claim we were outside of the 36 hour return window by a day. Only got a chance to sit in the Trouper sectional once in 3 days to realize its poor quality issues. Spent $6,500 on a terrible excuse for a couch that La-Z-Boy will not stand behind. I DO NOT recommend this furniture or this company. It is stunning that they still exist. This furniture is overpriced junk. Extreme buyers remorse. I will never Buy another La-Z-Boy and will do all I can to help others not make the same mistake that I have. Don't do it!

I would not recommend buying the La-z-boy extended coverage, the recliner went on my 1 year old sofa, after 2 months of diagnosing the issue and ordering the part the tech arrived at my house to do the repair. A bolt stripped on the frame so he decided to get a grinder and start grinding in my living room on brand new floors, sparks everywhere. Anyways, kicked him out, I had the new part installed within a couple hours with no grinder use. La-z-boy oftered a small giftcard for my troubles which is a slap in the face. Won't be buying from La-z-boy again.

We were sold a leather sofa recliner and leather reclining chair. We waited for over 10 weeks. When living room set arrived the leather recliner chair did not match the leather reclining sofa. La-z-boy refused to rectify issue. Now after paying thousands of dollars we have a set that is two different colors.

I am 50 years old and NEVER did an online review. This is so so bad, I felt OBLIGATED to try to warn people away from this company. I bought a chair 1.5 years ago. It was the biggest, most expensive chair in the store. They told me that it has a limited lifetime warranty but told me that I should still get the extended warranty for the pets and motor parts since it is a motorized recliner. I believe the warrant was about $500. After only 3 months, the motor blew out. They sent it to me. It took another 8 months for someone to come and put it in. In the interim, the arm/frame broke on the chair and the seat box lost its cushion and springs. I called for that. They sent someone out. They told me the arm was covered, but the seatbox and cushions were not. I had to pay for that and the labor.

Found a hole in couch after 3 mon. Flaw in material. Paid $4000. They won't replace but will put new back on couch. Piece mill it back together. La-z-boy not quality like they proclaim yet still charge outrageous prices. Not worth time, trouble and money.

Run DO NOT Walk from Lazy Boy!! I purchased a "leather" sectional sofa in 04/2019, with all the bells and whistle warranties available. My sofa started peeling after only being 4 years and 5 months old! Leather doesn't peel. The sales person sold it as a leather sofa. This is fraud. The sales people say how wonderful the warranties are. They are NOT. The warranty will not cover anything that is not "accidental". Meaning if you don't sit down on your piece of furniture with a very sharp object that would puncture the material then it will not be covered.

We purchased new La-Z Boy furnishings for our home. One couch had issues with the seams pulling apart within a few months, this was surprising to us because we upgraded both the fabric and cushions. The first repair call went well, a repair person came out, repaired the seams, however the repair didn't hold up and within a few months the seams pulled apart again. This is when things went wrong.

Our furniture was made 02/20 (3 yrs 9 months). The cushions have failed on 2 pieces along with the mechanical back mechanism. We had to pay approximately $200.00 for a tech to come look at it. They said for additional $250.00 they would replace the mechanical mechanism and put additional poly fiber in the cushions and wouldn't say it would fix the issues. La-Z-Boy is relying on its past reputation which no longer exist, do your homework. Look at reviews before you buy La-Z-Boy's inferior product. When you search make sure you spell it correctly "La-Z-Boy".

We purchased our trouper 6 piece sectional on Labor Day weekend of 2021 after scouring every furniture store in the South Shore area. We loved the layout and look of the couch and the non-pushy sales person. When we made the purchase we thought we were getting a great deal, although still extremely expensive. Since it was Labor Day we got what would have been an 8k couch for $5,354. That is still a large number for our family but we thought of it as an investment, they told us there is a lifetime warranty on any internal mechanical issues that may arise and we also purchased an extended warranty for the external protection plan. Bases covered, what could go wrong?

I waited 3 years to buy this sectional because of the price. I searched every local furniture store in search of one I like and kept coming back to the Paxton because of the size and perceived quality. WRONG! The stock material they offer is horrible! I have the "shave" it every month to get the pilling off. (Still after a year) back support is not there. It's just material that stretched over time. The filling in the back cushions is nothing more than the stuffing you can buy at the fabric store and when you try to fluff it back up, it just looks like a lumpy mess! One year into this purchase and I hate my furniture!

We bought a recliner sofa and 2 power recliner chairs. Was told the mechanism was lifetime warranty. Called and they said they could send us the part! We elected to pay (in advance, over the phone I might add) to have service tech out. Service tech was out today. Looked at the chair, said they don’t let them stock parts. Would order the part shipped to us, we call when it gets here and they will set another appointment. Pretty shoddy business practice.

La-Z-Boy Furniture denied to fix or replace a Natalie loveseat I had purchased from them in September. When I looked at the loveseat when delivered, I did not expect to have a hole in the side of the couch where the attached cushions are. La-Z-Boy sent out a local furniture repair shop to come and take pictures, but after 4 weeks of waiting and calling, they denied my claim. Customer service stated that Product control thought it was not anything untoward, and denied my claim. Anyone who comes into my living room, from a distance of 2 feet, can see the hole, large enough for a mouse to make a home. I was stunned that such an obvious flaw would be denied. Please go elsewhere to buy your furniture. La-Z-Boy is awful, cannot talk to anyone other than customer service. They should be ashamed of themselves for allowing this loveseat to be delivered with a blatant hole.

Service guy that came to my home was not very nice. He left without doing the job cause he couldn’t find parking. Then the company never sent another tech out to me. Parts are extremely expensive for these recliners & poorly made. Definitely not worth the money.

I visited the store in Farmingdale NY, the manager was so great. He help me with furniture selections, Also the interior decorator, she help me to coordinate my colors. The delivery was excellent. Great.

I bought 2 expensive automatic recliners. After 2 months they needed reshuffling and one foot rest was bent. Now after 3 weeks one needs reshuffling again. Shoddy workmanship to say the least. Their warranty is a joke. I’ve contacted Pat Foran on CTV for help.

I purchased a brown La-Z-Boy Arcadian Bonded Leather Executive Chair about two years ago for my desk at home. Recently I noticed the covering on the seat portion of the chair has started separating and the skin coat, which I thought to be bonded leather is peeling away like a thin layer of vinyl coating. This same chair is currently being sold and advertised as a 10 year limited warranty. The back material is supposed to be Faux Leather. Faux Leather is made from a polyurethane film that is applied to a fabric backing, which seems to be what my seat material is made of.

La-Z-Boy Review. We recently moved to Fredericksburg and prior to moving we ordered furniture from designer Lauren Wible at the Fredericksburg, VA La-Z-Boy store. It was scheduled to be delivered close to our move in date of May 12, 2023. This order included a full bedroom suite, dining room table and chairs, sofa, loveseat, end tables, sofa table as well as 5 rugs and pads. The La-Z-Boy furniture delivery crew noted multiple flaws on the dining room table top. They replaced the table but the La-Z-Boy delivery crew refused to take the flawed table and said we could keep it or discard it. We promised the table to someone else for a work table.

We have a power recliner and the mechanism that lifts the footboard is made from plastic and has broken four times. In spite of their "lifetime warranty" I have to pay $175 labor cost every time they fix it. It is always the same plastic part that fails, and it is not something that I can replace myself.

We had a La-Z-Boy couch delivered today. The purchase of the couch was pleasant, no pressure. The sales person explained the features and allowed us to decide. The 2 delivery men were outstanding. They brought the couch into our house, which was difficult, and they set it up.

I purchased a reclining sofa from La-Z-Boy about 1 1/2 years ago. Before the year warranty was up, I discovered a split in the cushion where it came together. I tried for quite a while to get someone on the phone about it and only through my diligence did I get a response. They came and replaced the entire cushion. Then I had a problem with the mechanism and again had trouble getting attention. That was also finally checked before the warranty. Now, the other side of the sofa has the same split in the cushion. I am beyond the warranty and to repair through them would be around $600. I am so disappointed in the quality. I thought I was purchasing a good brand and that it would last me years.

I bought a chair in 2020 with a 3yr extended service policy. This was sold very hard to me stating that I could have the chair cleaned or fixed within that period. I called service to have it looked at for the creaking noises and potentially to have them clean it. I was told (now) that it only is good for accidental damage and accidental spills (spot cleaning). This is very different than how it was sold. (Parker, Colorado). The service agent was indifferent to my scenario and what I was told. Chalk this up to "lessons learned" and unethical selling. I don't remember the extra fee, but it was expensive. And La-Z-Boy would absolutely not honor their promise. Bad business and I will definitely shop elsewhere. It's a shame, because I think some of the furniture and rugs are cute.

We pd for a couch on 7/3/21. It started to peel shortly after it was delivered in 2/22. I called and nothing was done. Here it is 9/2023, I've been cussed at by LA Z Boy, told to go buy a new couch, told if I don't like it I they don't need my business, to go elsewhere, I've been laughed at by Carlos **. The fabric is so rough you can't sit on it! HELP!!!

I had the interior designer come to my new house. I wanted to maximize seating in my downsized house. She gave me a really nice design. The issue is the quality. I paid extra for the pet proof/kid proof material. I have 2 dogs and a cat. The fur totally sticks to the material and it hasn't worn well. It is only myself and my husband. I don't have kids jumping all over. I got a sectional. The corner piece you cannot remove the seat cushion to even turn over the cushion. The cushions are attached to the back, which I was unaware of because they looked like regular loose pillows. Sorry they are constantly ripping from the back and I'm sewing and re-sewing.

After my last La-Z-Boy lasted over 30 years, 3 years ago bought chair with upholstery treatment. 1. They did not treat the upholstery. I called several times and left kind messages. No one called me back. 2. One arm is higher than the other. There is a wide space between the arm panel and the seat, wide enough to comfortably put my whole arm through. Still La-Z-Boy would not answer phone nor return calls. 3. Now chair squeaks loudly, grinds and groans loudly. I’ve looked under it and wood rubs against wood and metal. Can’t figure out how I can fix it. Total junk. WILL NEVER BUY FROM La-Z-BOY AGAIN.

Apparently there is something special about my hair oil that makes leather peel. After 7 months of owning a leather recliner, leather is peeling on headrest. (I do understand leather breakdown over multiple years, not 7 months. La-Z-Boy states this is normal if leather is not wiped down with distilled water weekly. Product not covered under initial one year warranty. I was sold an additional warranty at purchase (Serveco Platinum Protection). Salesman stated, "This covers you if anything at all happens to the leather." La-Z-Boy has told me, "This is only for accidental events, like sitting in your chair with a knife in your pocket."

First, the positives: The Roman "Chair and a Half" is very comfortable to lounge, watch TV or nap in. That's about it. On the other side of the scale is the abhorrent customer service that LA-Z-BOY corporate provides. Specifically, we ordered our power reclining chair on-line, paying 50% upfront, on January 30, 2023. They quoted us 6-10 weeks for delivery, which would have made the latest delivery on or about April 10, 2023. After about 12 weeks with no communication (or delivery) from LA-Z-BOY, I called their corporate customer service number and was connected to a woman that spoke to me as if I were trying to sell her final expenses insurance.

We have had issues with recliner function on both sides of our couch. The salesman really talked up their ‘lifetime warranty’ but when I went to use it they said it was not covered as a manufacturer prob. This couch has been in the same room the entire time with normal use. The couch is comfortable when you are able to recline. However the warranty is really what sold us on the brand, so needless to say, we are done with the La-Z-Boy brand.

They called and resolved the issue. They shipped the part I needed at no cost. Additionally they pulled the call logs and assured me this won’t happen to anyone else. I won’t be able to get those hours back, however they are taking steps to make sure customers don’t experience what I did. They showed me they do care about their customers. I’m satisfied with the final result.

I accompanied my ninety-one-year-old mother to the store to purchase a recliner on (Sunday) Mother's Day 2023. She was moving into assisted living and wanted something soon. She also has a limited income. She chose a sale recliner that was on the showroom floor that she found comfortable. The back movement did not move smoothly and the salesman assured us he could loosen something to improve that. We were also told the chair came with a full warranty. I didn't realize at the time that I should have asked him exactly what that meant. I thought it meant that the mechanics of the chair were guaranteed for a time period - probably one year. The salesman was not able to give us much information on the delivery date and kept encouraging us to take it home with us that day. I didn't feel comfortable doing that since I am a cancer survivor and limited to the weight I should lift.

I have bought from the store three times. First time, there was a rip in the chair. They came back and fixed it with no problem. The second time there were no issues. The third times was after Covid. I ordered a loveseat and 2 chairs, one a floor model. The loveseat came. The floor model chair keep giving me a delivery date and the the next day a no show or a cancellation. After multiple attempts I called the store. They explained someone else delivers the floor sample, and probably ran out of room on the truck, I wound up canceling the item. The other chair keep getting delayed and took much longer than the store said it would. I wound up having to keep calling to check on the order. It took so long, I wound up changing the fabric.

We should have done our research prior to buying these chairs; however, we depended on the previous experience with their products only to find that the chairs that we purchased were unsatisfactory in many ways. We bought two chairs and expressed our satisfaction to the local store and to the corporation. Three certified letters were sent over a period of two months with no answers. Local representative, said that after three-day trial, we could take the to the Salvation Army and donate them.

In January 1998 I purchased a La-z Boy Rocker Recliner which turned out to be a great chair. In 2020 I decided to get a new chair and retire the chair I had been comfortable in for 22 years. I went back to La-z Boy and found a comparable chair that fit my 6'2" frame. I paid extra for upgrades amounting to about $300, padding being the largest of upgrades. Took about 6 weeks to get it. Got it home and sat in it for a couple of days and found the padding very stiff and uncomfortable.

In 2018 we purchased a reclining sofa. $1200 was more than we wanted to spend but paid for the name. We custom ordered fabric. After having the sofa a few months we noticed the fabric started having pulls in the design. We contacted customer service and they ended up replacing 2/3 of the sofa. A few months later the same thing happened. We were told to go pick out a new sofa. We once again ordered a new fabric in the same sofa. Fast fwd to 4 years later. The new sofa is garbage! The backs look great. The seats look horrible. There is so much pilling in the fabric. The padding is out of shape. I never will spend that much on a La-Z-Boy again. This is no better than a cheap throw away sofa. I gave it 2 stars because it is a comfy sofa to recline or lay on. Their fabrics are just terrible. Of course the warranty doesn't cover pilling. Imagine that. Save your money!

ATTENTION!!‼️ I paid $449.99 for 5 years of protection on my purchases. Prior to the expiration of my warranty I called the La- Z- Boy warranty company and filed a claim. As instructed I sent pictures via email. They informed me they would get back to me in two or three days. About 10 days later I never heard from them so I called them, gave them the claim number. They said my claim was not covered and they were going to get back to me in in the order they received my claim. Guess they have a lot of furniture complaints. I called the store, explained everything including what the sales person told me when I bought all the furniture which was and I quote. "Anything that goes wrong in five years is covered free." Their response was "We don't do upholstery anymore". I thank them for their time and took them off my list of furniture stores. I would advise everyone to do the same. My sales order # is **.

Our story: we purchased a recliner from La-Z-Boy Home Furnishings & Décor, Indianapolis, IN in June 2022. We paid half down and was required to pay the remaining balance 2 weeks prior to delivery which was November 2022. Their 3-day return policy is inadequate when you wait 6 months for the product AND are expected to pay-in-full 2 weeks PRIOR to delivery as we were. Since we truly wanted and needed a new recliner; we had no intention of returning it.

Beware. Do not buy anything from this manufacturer/company. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. Both had problems. Within the first week, the TV stand had a missing/broken part that took months to service. Worst is the sectional. It was defective. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". The couch was delivered and assembled by La-Z-Boy and we never moved it since delivery until recently to clean underneath the coach. Absolutely ridiculous. Our experience has been horrible. We will never buy anything from them again. They do not stand by their product and quality.

We purchased furniture at La-z-boy in November 2021 and were told by our sales consultant as well as the finance rep. there that we would not be billed until the items were delivered. The finance plan we were encouraged to take was the payment deferred for 14 months plan, with the assurance that we don’t have to worry about paying any of it back until 2023. This was one of the main deciding factors to purchase. Because why should we be billed for items we have not received.

So I went into La-Z-Boy in November to get a new recliner. Of course, they had to order it because they do not have them in stock - This - it is considered a custom order. I did not order anything ugly or outlandish. I order a standard chair, the James model, with a normal leather (I saw the same leather throughout the store), and with massage, and heat. Nothing special but a beautiful chair that could easily be sold to someone in the general public.

I have a 6 year old, full leather grain recliner that the back snapped off on one side. I have tried contacting Customer Care for weeks by telephone (5 hours total on hold), email, filling out online requests, and speaking to a La Z Boy store manager and NO ONE has responded. So I guess I have to throw away my $3,000 chair and buy couple of cheap ones, at least when they break I am not thousands of dollars in the hole.

We got a sectional delivered. During the delivery one of the sectional legs had a nail sticking out the bottom that gouged our wood floor. One of the sectional pieces was missing the connector brackets so the unit doesn’t stay together. We made several attempts to contact customer service via phone and email and left messages but was not able to get ahold of anyone and no one has responded. I’ll deal with the gouged floor but I at least would like the sectional to stay together… Ridiculous! The product is OK, but you’re on your own once it’s in your home, their warranty is a lie!

Long story for me with La-Z-Boy, but the short story is that this sectional is a replacement for a different couch and loveseat that I had originally bought (Colby). I received what I thought was going to be better furniture having chosen a different couch altogether and I was wrong. Strike 2 La-Z-Boy. I only gave this 1 star because I love the sectional idea, look and fabric of the Reese Sectional. With that said, this sectional is absolutely NOT worth the money. The store sample/display furniture was great but not what I actually got. What I received is in no way shape or form of the what used to be the reputation and or standards of La-Z-Boy. The fabric is great, the color is perfect, but the construction is absolutely horrible. I feel that the manufacturing is rushed and the furniture is cheaply made.

I ordered 2 rocker/recliners. After waiting 6 months for them to arrive I refused the delivery as they looked horrible. Seams are crooked, fabric was pulled to the side causing fabric to ripple. Waited another 5 months for replacements to be made which were just as bad. I have been a long time La Z Boy customer but no more.

On December 13, I paid to have a technician come out to see about repairing a chair. He came out a couple days later, and said he would have to order three parts, which happened to be in stock. They would send them to me, then I am to call to have a technician sent out to do the actual repair. Well, it's now January 4, and I have heard nothing. I called the technician, and their company said the order had been placed with La-Z-Boy. Since then, I have spent close to 25 HOURS on hold, with no one answering the phone. I'm NOT kidding about the 25 hours! The number I called is 937-431-9554. Is there no one who can help get this chair repaired? You can look it up under my phone number. Harbor Town Chair 100501528.

I purchased a sofa in Sept. 2022 and told delivery would be the end of December. On 12/20/2022, I called for an update on delivery and I am now told delivery will be the end of March 2023. Seven months for manufacturing and delivering a sofa! Bah humbug.

I purchased our recliners Nov, 2020. A little over a year later the head piece broke. I had purchased the warranty but apparently only good for a year. After paying $160 plus tax to have a technician come out then paying for parts, the tech came out to fix it and said La-Z-Boy didn't deliver all the parts (Techs are 3rd party) so I had to call La-Z-Boy and they told me a different story. Now tech's scheduled to come back out. We will see what happens. And all this so far has taken over 2 months and still not resolved. So #1 the warranty was a waste of money. #2 customer service needs improvement, #3 communication between La-Z-Boy and 3rd party techs is AWEFUL!, and lastly, this was the 1ST and last time I buy anything from La-Z-Boy.

In 2001, I had bought 2 La-Z-Boy reclining leather loveseats and it took 18 years before they start sagging. I think I really got a good product for my money. So in Feb. 2021 I bought one of the same to replace them due to my past experience. I never received them until Dec. 2021. Within 5 weeks after delivery, the bottom cushions had sagged 2½ inches and back cushions the same. I contacted the store (JC Perreault) and they tried to give me a good service but after replacing twice the bottom cushions and once the back, the end results is the same and their conclusion is those cushions are within La-z-boy specifications which to my opinion is way under average quality. So you can understand my extreme disappointment. My conclusion, never buy La-z-boy anymore.

I ordered a recliner on May 3, 2021. It took until February, 2022, to receive it. I understood the supply chain issues and shipping issues going on in the world, so I didn’t complain. When I did call the Customer Service department, they always gave me a date just to shut me up, even though they had no real idea when the chair would be delivered. Saying “I don’t know” would have been more honest. But I was excited on the day of delivery.

Three times it took for a technician to realize that the hysterically squeaky recliner I purchased was not properly assembled, and that's after numerous phone calls and being treated as if I was the responsible party. Less than one star.

We purchased a sofa the beginning of this year (2022). We paid extra to protect the fabric. We were informed that the protection warranty would cover everything. Well, that is a lie. I contacted the store on 9/28/22 and sent some pictures of the sofa and the stains. She forwarded the images to corporate (or so I was informed). She was to get back with me, but on 11/7/22, when I had still not heard anything, I called. I was told corporate told me to pay for cleaning. Well, that is unsatisfactory. The foam is flattening (under 2yr warranty). The recliners lay back and sit up right without using the lever on the side (should be under warranty).

Awful, terrible customer service. They take your money at store (Chico, CA) at full price and then you are at their mercy. Took over 4 months to get furniture and then the chair that came didn't match chair purchased in showroom. First one made in USA and second made in Mexico and of very different quality. As of today, 10-27-22, I have spent over 7 hours trying to reach customer service to get service call. Once third party vendor technician came out, he ordered parts to repair sub quality chair. When parts arrived at my home you are required to call into Comfort Care center again to schedule ANOTHER appt. This time I spent over 2 hours trying by text and on hold by phone to get response from customer service.

We bought a rocking recliner from LA Z BOY in Silverdale, WA and within several months, the headrest material was coming off, had a very strange odor. Contacted the store where purchased, we were referred to the warranty company only to find that the material is no longer available but we could pay about $800 to have the repair done thru another business. Of course, no monetary refund on the warranty that had no reasonable fix for this problem. This company has extremely poor customer service, gave us the run-around on proof of purchase, many delays on our inquiries and certainly does not back-up their p.

Updated on 10/29/2022: La-Z-Boy has resolved the issue with me, they've always and still make a great line of furniture for fair prices but in my recent experience there was a problem with customer relations. But in the end they have resolved my issue in a VERY fair way so a big thanks to Desiree H. of La- Z-Boy for taking care of me so QUICKLY!! Steve B.

My new chair was hollowing out in the back region and the seller's repairman took apart the backing in chair back and pulled out the old stuffing and put in some new stuffing. In the process I noticed that the lumbar support cushion was not sewed all the way along one side -not installed properly at the factory and the cushioning was popping out. I pointed this out to the repairman. I want a new back for my chair and I wrote to La-Z-Boy factory about it. They said they would contact the seller. They have done nothing! I am very disappointed in lazboy and will never buy another chair from them when there are many better makers out there now. I was a loyal customer for 20 years!

Beware if you live in a condo and book your condo elevator for the standard 3 hour window for your delivery. You will be told that the only way they will guarantee delivery in the 3 hour window is if you pay an additional $225.00 for a total delivery fee of $500.00. My salesperson Anyes was sympathetic and professional at all times however the Coquitlam store manager was argumentative, arrogant and unhelpful. The delivery company used were unprofessional, unclean and rushed the set-up leaving me to try to rearrange and unjam my new floor rug from underneath the sectional. THEN after just 1 week the recliner seat on the sectional broke. I am waiting to hear from the service department.

I bought a leather couch and within a year I’ve had 2 service calls. Now the color has come out of the headrest area. La-Z-Boy won’t cover nor will the fancy protection warranty I bought. The quality is nowhere it used to be. Save your money and buy elsewhere. I now own a $2,700 1 year old couch that looks like crap. Don’t make the mistake like I did by buying based on name and history. They aren’t the same quality.

I have never written a review about ANY product in my life. My wife and I were couch shopping and decided to check out La-z-boy furniture. The furniture was expensive $6000 for a sofa and loveseat but we were assured, "You get what you pay for" by our salesman. The furniture was delivered a few months later and we were satisfied. After a couple of months the electric recliners were not working properly. We called. They sent a representative who inspected the furniture and he needed to order parts. After waiting a long time he came back and changed out some parts and left. It worked for a couple of weeks and it happened again. They sent a representative who informed us that the pieces they sold us were not suppose to go together. The middle section of the sofa should not be a recliner. He said it was going to keep happening.

I ordered and paid for a room full of furniture in January. Unfortunately, two pieces are lost and the store refuses to refund my money. There is no transparency in my dealings with the Naples store and how can a store still be relying on supply chain problems for their poor management. It would have been better if the salesperson and manager were more in tune with order problems and offer some solutions to pivot to instead of stonewalling and ghosting me.

BUYER BEWARE! I always had a high opinion of LA-Z-BOY. I was under impression that they were a reputable company. NOT ANYMORE! I purchased a double reclining sofa and two recliners in March of 2020. We were told they were leather. They are obviously not leather as the finish has started flaking off after only a year and a half. We specifically asked if this was real leather and the salesman assured us that it was. Leather will not flake. I reported the problem to the warranty department and they told me that the warranty is only good for 1 year so I am SOL. I would think that after spending as much as I did on this furniture it should last a LOT longer than a year and a half. Here are some pictures of the problem. LA-Z-BOY does not stand by their products and falsely states that their leather furniture is genuine leather when it ABSOLUTELY IS NOT.

My husband and I live in Maine. We ordered and picked up our furniture one hour away in Manchester N.H. When we arrived the furniture was lost for 2 hours. They could not find it in the warehouse any where. They were cursing, yelling at each other and hanging up on the person on the phone who was trying to help them. Finally after 2 hours it was found.

NO one answers the Comfort Care line!!!! Why do you do this to people???? I need to schedule a repair and cannot get through to speak with anyone!!!! The awful Allman Brothers elevator hold music is super annoying. I am contacting the Ohio Attorney General's office to file a consumer complaint as this is ridiculous. People do not buy their products - they break and you can't get help to get it fixed.

We knew there was a wait time to get couch and chairs. The wait was far beyond what we were told. We agreed to get the protection package. After weeks someone came to look at our brand new chairs. Now we have been waiting weeks to get someone to call back to come fix them. Our couch is nowhere as comfortable as the one in the store. I really hope they can fix chairs. I love the fabric pattern. Texts and sitting for over an hour on hold sucks!

Do not buy from La-Z-Boy. I ordered couches Jan 23, deciding to spend the money for quality and time to order exactly what we wanted. The contract said 25-42 weeks, but the target date slipped twice with ABSOLUTLEY 0 communication unless we went to the store to ask (even when promised a call back). We were always encouraged to wait until they called us to schedule deliver. Now I know why they didn't want us to be asking.

I purchased a La Z Boy reclining sofa in September 2021, confident in the La Z Boy excellence. Boy, was I wrong! What happened?? Warranty is not helpful (see below) which is a big deal because the product is not quality! Sofa was delivered in March 2022. Within days, in April 2022 I called Comfort Care with the following issues: Cushioning is inadequate and inconsistent from one seat to the next; footrest makes a loud “clacking” noise when going into seated position (sounds like 2 pieces of wood smacking together), when reclining the seat slips and jerks, and when shifting my position the sofa makes creaking and groaning noise, probably the springs, maybe the frame??

In 2018 paid a lot of money for dual reclining loveseat with console. Was told the company has a LIFETIME WARRANTY. I additionally purchased an extended warranty - which I have recently discovered ONLY covers the fabric - not structural. After making calls to several different phone numbers, only to be always redirected to customer care clerk, was told they would only cover the parts. WHAT! The customer care manager Brian told me the warranty is on my receipt - I looked at the yellow copy given to me and see nothing on that receipt about warranties.

My power recliner, which cost over 1700 plus a service contract for over 300, was delivered in May 2022 and stopped working three weeks later. After much frustration and effort, I got a repair appointment for three weeks later. Repairman came and fixed the problem. Now, less than 3 months later, the same thing happened. More frustration in contacting customer service and another three weeks wait for service. This time we were told a new part was needed. Today I have tried for over 1 1/2 hours to find out what I we can expect in terms of repair. I was told they will not send out the parts he requested because it was "excessive". Instead they will replace my chair (after another 6-9 months), just as if it were a new order. This is simply unacceptable.

Sorry this is so long but I am taking all of this time to write and post my experience to spare anyone who reads this the financial loss and the stress and aggravation that we have suffered because of La-Z-Boy. I urge you to read the dozens of reviews from consumers who have had horrible experiences with La-Z-Boy. This is not the La-Z-Boy that earned a great reputation from days gone by. There has been new executive leadership since April 2021 and there are now serious systemic problems within the company. There is no communication or respect for the customer.

My wife and I are 46 years old and 45 years old respectively. We've been successful thus far, and reasonably frugal with our funds over the years. We are raising two boys, and putting our oldest through college with no financial aid/support. Other than an EZ chair early in our marriage, until January 2022, we never owned a brand new couch, always using hand-me-downs, second hand, or scratch and dent purchases. Finally in January we found ourselves in a situation where we were comfortable making our first full living room furniture purchase.

We purchased a sectional from Polaris store in Columbus Feb 26th. Sales associate promised delivery end of May, or 1st of June. Got delivery end of July of 2/3rds of sectional. Associate had ordered two left ends instead of left and right ends. Told us correct part would be delivered following Friday. That day came and no delivery. No call, No notice whatsoever. We called store and were told part would be delivered today. Got call today saying part could not be delivered. We paid over $5,000 for this couch and could not possibly be more dissatisfied.

Bought my $2,600 Recliner/Rocker in spring of 2020. Delivered June/July of 2020. Since then it has been broken as much as it has worked. The recliner mechanism is completely inadequate to handle the forces exerted on it. They used a plastic piece that has broken the most but now the recline shaft is bent into an s shape and all of the metal pins are bent so they can barely be forced out. We verified that my weight was under their maximum and it is. That means their design is not up to the task. It is a large chair design but they used the mechanism from a lighter weight chair.

My brand new Brooks power reclining sofa is worn out after 1 week. I'm 165 lbs and the seat cushion is compressed to the maximum and I'm sitting on a memory foam seat cushion and using a lumbar cushion. Delivered on 7/29/2022. I left a message for the store manager that has not been returned after 1 week. La-Z-Boy's "comfort care" left me on hold for 1 hour and 12 minutes when I finally gave up and emailed their service department. Based on the lack of response, this will end up in small claims court. Additionally, the salesperson misinformed me about the independent operation of the legs and back. If the sofa maintained its form and comfort, I would have not been too unhappy. A terrible experience and waste of money.

Very dissatisfied with the quality of your new furniture. I was involved in an automobile accident in 2020 and needed a temporary place to rest as I couldn't lay down with my fractured spine. Having a 15 year old chair from you guys in excellent condition I figured it would be best to get a bigger better model. The whole back on the new chair broke and literally fell off the first week. The repair man said it was likely broke in shipping to our local store. Now a little over a year from the first repair the footrest mechanism has completely snapped and I can't even put the feet up. I am on my second hour of being on hold to get a new service appointment, and I'm pretty sure no one is going to answer.

Purchased two identical chairs in 2019. First one broke something in the back, had to have fixed, cost me $130 even though it's under warranty. Now both of the chairs have broken underneath in the frame. Normal use, no kids jumping or anything like that, we are older couple. Trying to get ahold of someone is impossible, on hold for 35 mins and counting. Terrible customer service. Will not purchase again.

10-18 weeks for a couch is ridiculous. Stock items or have a better turnaround time. There are plenty of quality stores that have stock and a few weeks turn around. The Greyson couch and love seat in Brown leather is a very nice item, but not a 5 month wait nice item. I've had house built from the ground up in less time than it takes to build a couch.

We purchased 2 chairs in July of 2018. In less than 1 year we had to have them come out and service both chairs that we purchased. Then June 15, 2021 we began having issues with our electric recliner. We called in because we purchased the protection plan. They have been put 3 different times to try to fix the problem and as of July 30, 2022 it is still not fixed. We have been unable to use the electric features of our chair for over a year. Needless to say we are extremely dissatisfied with the quality of the chairs along with the service from the protection plan.

We recently purchased our third Harbor Town Gliding recliner. We love it. However, on the oldest one, we need a new base. Service NEVER answers the phone, and the sales people at the store where we bought the new one says they can't help us, we have to talk to service. AAAAGGGGHHH! I am beyond furious. The chair is old (maybe 10-20 years), but still works except the wooden base is broken (I've duct taped it). I can't send an email, or leave a message with the Service dept. So - I love Lazboy furniture, but the service/repair seems to be nonexistent.

Ordered a La-Z-Boy recliner online in January 2022. Just a standard Maverick model in brown leather. We checked the actual stores and they didn't have just brown leather in that model in stock. Once ordered and paid for, the recliner website said the status was "in progress." No information on website for when to expect the delivery. In February, I emailed and after no response, called. They said the recliner estimated delivery was the week of July 25, 2022. It's now July 22 and still no update to the website. On Monday morning I will call and find out if it's coming any time soon? Horrible communication. They don't answer email. Hard to get a hold of them. They have our money, but we have NO PRODUCT yet! La-Z-Boy is nothing but empty promises. Steer clear of this company!

I wished for once in a lifetime extravagance a recliner. 4.5 months wait for chair. $3400. Sale is final. +$100 delivery on their day of choice not mine. I couldn't be more disappointed with the whole process. Bad! Very bad. 30% restocking fee for a product I've never touched. As a consumer this procedure locks you in a rut with costly limited alternatives. Unfair! Very unfair. I'm not trying to scam anyone. I put trust into L-Z-Boy, the marketing schemes are hyperbolistic. I could have gone elsewhere and saved a ton. Caution! Use caution.

Totally disappointed with this company. I have an old LaZ Boy chair that's wonderful. So went out and bought a sofa, chair and tables from my local store. Well, to my horror...the quality has gone down the toilet. I upgraded the fabric and it's pilling and wearing out (have had the sofa much less than a year). The cushions flatten so the fabric is all wrinkled. Have had armrest cushions replaced, and having them replaced AGAIN, as well as the seat cushions. Of course, MONTHS pass in between these service calls. Nobody answers the phone at LaZ Boy. Your best bet is to email, and pray for a response. I have taken off work 3 days for these repairmen to come out. At this point I just want to return the sofa and chair and start over. Again, I LOVE the tables. Would NOT buy from this company again.

Selected furniture and it took 7 months before it was delivered. Area rug the wrong size. Sofa was so tall my feet could not touch the ground (I'm 5'10"). Had to reselect a different sofa, that went well. Recliners were over stuffed and uncomfortable. Foot rest would not stay up. We had to call for service. Store would not assist in any way. Service finally came out about 5 weeks later. They did not have what was needed to fix the issue. Had parts shipped to me and then I had to reschedle a service call. Leg rest still not working correctly. Meantime, replacement sofa came. When you sat down and leaned back, the cushion creaked. Had to call for service again. Took about 3 weeks to get an appointment.

I purchased an Alexandria sofa and had it delivered about a month ago. I immediately reported an issue with the button tufting to the sales associate who sold me the sofa. He directed me to LaZBoy Customer Service. I have called numerous times over the past month, waiting on hold a total of over 5 hours now, without being able to get through to a support agent for warranty assistance. Further attempts to resolve my complaint locally with the sales associate and store manager in Lynnwood have fallen on deaf ears - just keep getting told I need to speak with corporate customer support. It seems corporate customer support does not answer their calls, or puts customers on perpetual hold so they get frustrated and hang up. To say I am very dissatisfied with my experience is an understatement. I would appreciate someone resolving this complaint ASAP.

Please, beware of La-Z-Boy's customer service. We have had nothing but problems with the, furniture set, since the day it arrived. Last appointment for a service tech to take another look, was booked out 2 months, day before they cancelled. "Several" call attempts have been made, to reschedule, no one answers, "literally holding over an hour" until unable to hold anymore. Also, several emails attempts, no success, it's outrageous. I just need them to fix their product, the recliners have never worked correctly, the hardware from the couch, sliced holes in our floor, our floor is ruined. Desperately seeking help to have this resolved.

I purchased my La-z-boy at Collins in Kalispell, MT. I wanted another similar chair to my 25 yr old chair which still maintains its shape and upholstery still not worn looking. Well my new chair is a piece of junk. The upholstery does not fit properly, is wrinkled, looks like it has been sat in for many years. I have had it 2-3 weeks.

We decided to buy a couch from La-Z Boy since they are supposed to have this spectacular selection. We waited 9 months... 9 MONTHS for our sectional. At the end of those 9 months, you don't always remember exactly what it looked like, felt like, what exact color you chose, how far back the recliner went, but what you do remember is THAT IT WASN'T BROKEN. 9 Months for a broken sectional. The delivery guys tell us they're just delivery guys and call the store... Store tells us to call for a service to get the tech out to fix the couch. SECTIONAL CAN'T BE FIXED FOR A MONTH AND A HALF.

If I could give zero stars I would. After waiting more than 6 months for supposedly two top of the line gliding/swivel/reclining chairs, it's really hard to believe just how bad the chairs are performing after just the first use. The clanking - banging - creaking - groaning noises from BOTH chairs is so bad and so loud, we can't sit in them. Calls to their "Service Department" for the defective chairs is nothing but a total intentional run around that will have you waiting on hold and/or waiting for a service person who simply doesn't show up. You would think that such a large established company like La-Z-Boy would have it figured out, but we have been sorely disappointed and would never buy from them again. It's also important to mention that their retail store in Brick was absolutely no help whatsoever to help resolve the abhorrent quality issues with the product and care only about the next sale.

Worst customer service ever. Three days of on hold, for 2 hours, for service. They blamed it on lack of workers (Let's go Brandon). They will lie to you and tell you the warranty is lifetime and everything is covered except urine (when you are there). I purchased a $6000 sectional and recliner. Even after purchasing an extended warranty, a service call to the Coachella Valley is $160 plus $13.99 for parts. Labor rates are not stated on the paperwork that you receive after you pay. So you have no clue until a small plastic piece breaks.

Within six months, the stitch areas between the leather and vinyl started cracking on my sofa and loveseat. These points can actually cut your skin. The technician that came to my house took pictures and said that it needed to be replaced. La-Z-Boy says that this type of defect isn't covered under warranty and I'd have to pay for repairs. Seriously?! Four thousand dollars for a sofa and this is the customer service that you get?! I'm a long time customer of this company (30 years) and never had a problem with its products before. Believe me when I say they have changed. This company's quality has gone way down. Buyer BEWARE!

A number of weeks ago I called La-Z-Boy and ordered some parts for my recliner. I have not received them and have not been able to talk with someone about my order. Today, 6/21/2022, I spent 30 waiting for someone to help me with this issue. When I called back and talked with someone in another area, they told me the wait was 2 1/2 HOURS!!!! I did not get the call back feature if one is available. I will try tomorrow morning early. Not really pleased!!!!

Order was promised in September of 2021 and not delivered until April of 2022. Chair broke first of June due to poor spot welds on mechanism. Service would not return the many phone calls left on message machine as you don't get to talk to a person and the only info I got was that the person answering the phone was going on vacation from June 20 to the 27th of June. Sent emails and pictures along with original order number and Product Tag, No response for the entire week. Do yourself a favor and shop for furniture elsewhere!

I don’t typically do reviews but I feel compelled to do so. I do not like being taken advantage of and I don’t appreciate misleading actions! We purchased two recliners from La-Z-Boy only 23 months ago. One of them we hardly use due to the horrendous sound it is making. I remembered that the store talked me into the $232 extended warranty! POINTLESS!!! LIARS!!!! The service call alone, will cost me $195 just for coming and $95/hr after!!! To fix a spring in the garbage they sold me. The warranty is just a way to steal your money and the furniture is junk! We don’t even have kids, no overuse. Go somewhere else! Buy someone else's garbage for way less because let’s face it, there is not much quality these days.

Delivery after long wait, no complaints about that, recliner creaked from beginning, called repairman came and all he did was put oil and a piece of foam under seat. Within a day creaking came back, called and had to wait another 8 weeks for repairman to come back, at that time, after I told him it was not an oil problem, he got annoyed said nothing could be done and nastily said "I will never come to this house again." I even offered him water and still not friendly. We were away for the winter and more so I started again to try to communicate with you. Went to the store where we bought and they said nothing can be done from there.

My wife ordered a couch and recliner with money down on 12/30/2021. The furniture was to be delivered in March, then April, then May, well you get the picture as now they are saying July. They upgraded our couch to having a motor for the reclining feature to supposedly making us whole…hardly. My next step is to go the government route, maybe the non-union plant in Tennessee needs a Union Drive…

Substandard quality, useless extended warranty, and non-existent customer service. Initiated a Corporate claim January 18, 2022 after being advised Extended warranty would not cover damage. Winnipeg Store keeps saying they haven’t heard from Corporate. Corporate says their last communication with the store was on May 5, 2022 but would not tell me what they would do. Contacted store in person on May 18, informed they had a new Manager but she wasn’t in. Explained problem and frustration level to receptionist and requested she have Manager call me asap. 7 days have passed and still no call. Informed today, May 25, 2022, Manager again not in and could not be contacted. Attempt to speak to Operations Manager unsuccessful.

Buyer beware!! Do not shop La-Z-Boy in the Woodlands. Paid 5k for a sofa in Oct 2021. Was told by store manager it would be here in Feb, then March. It's nearing the end of May and still No sofa! They will not allow me to cancel order or get full refund without paying fee of 40%! This is stealing/extortion! Will never shop this store or company again!!

Saw a pair of recliners we wanted months ago. Stopped in to see what the close out pricing looked like. It is the exact same price it was then. No discount at all. This is a very deceitful practice. Thank you for wasting our time.

Sooo I spent $2K on a non reclining sectional, and had to replace it 7 years later. We don't have children, don't entertain often, and are not hard on furniture, but this one fell apart. The plastic connectors broke within 6 months, the fabric started pilling, and becoming threadbare. Called the store for recommendations for cleaners, the people they recommended sent a guy who was 4 hrs late, and tried to intimidate me into coming in my house, called about the fabric guarantee, nope. It's only good for 6 months, called about getting the connectors replaced, I would need to pay for that. I might as well have spent a few hundreds and bought something from Ashley. Save your money the quality has gone down, and they don't stand by the product.

Purchased a living room set on 4/3/2021 and have yet to receive furniture. Continual broken promises as to when it will arrive. After 13 months I have requested a refund and they are refusing to refund the 50% deposit I have paid.

I've always heard La-Z-Boy furniture is the best so in the summer of 2021 I purchased 2 recliners from the La-Z-Boy Furniture Gallery in Eugene. An Astor and a Randall, both in brown leather. The cost of the chairs was just under $1500ea. The sale process was okay, but it took longer than promised to get the chairs in and deliver them. Almost right away one of the brown leather chairs began to turn white, and then the white started to peel off. It appears to be some sort of a coating as the leather under it seems fine, but it makes the chair look like it belongs in the landfill.

I purchased a sofa four months ago. I was told that it would be delivered by the end of February - mid-March. I informed the sales representative before making the purchase that I would be leaving Clearwater for a few months in April and would need the sofa by then. The salesperson assured me that I would definitely have the sofa by April. I attempted to call the service department at La-Z-Boy several times in March because I had not received a delivery date, but no one returned my call. I wound up going into the store and was told that my sofa was being prepared for shipping and that I would receive it in a few weeks. It never came, again, I tried calling, and again no one returned my call, so I had to return to the store. I was then informed that my sofa was due to ship on the 18th of April. The 18th came and went with no sofa.

Bought a lift chair for my handicap Uncle back in June, 2021. It was backordered until Oct, 2021. The $2400.00 chair broke within 5 months. When I called for repairs they told me it would be at least 2 1/2 months before someone could come and fix it. For the amount of money the chair was and the fact he desperately needs it to get up, this is unacceptable!!

We purchased a reclining sofa at the beginning of November. We later received notification that the delivery date was gong to be April 20, 2022. Come April and it is now going to be "late May" maybe. According to the agreement, it is too late to cancel as you only have three days from date of purchase to cancel the order even though it may take up 9 months to make and deliver it. There is no way that they have started making something that many months before delivery but you are stuck no matter what. You are committed no matter what delays they incur. So... don't order unless you are certain you can't find a similar item with a much shorter delivery time elsewhere. Arguably, the ingredients are nearly universal and go into every product (wood, cushion material, cloth, springs, controls, hardware). Why it takes 9 months to put it together is a mystery but, that is what you sign up for with La-Z-Boy. Hopefully you won't die before they deliver it.

I have purchased thousands of $ of La-Z-boy furniture in the past year+ and 2 of the items with pet friendly fabric are not holding up. (Note: We have multiple items from La-Z-boy and other retailers with no pet damage issues.) La-Z-boy will not advise on how to get the service needed during the 1st year warranty, even though ServeCo is one of the warranty services we purchased. Fiona from Customer Advocacy hung up on me when I asked who else I could escalate to for assistance. There is a lot more detail to this situation, which I plan to email to the La-Z-boy CEO for assistance, as I have purchased all warranty plans and have reached a brick wall with all known avenues for assistance.

I called the Algonquin, IL Gallery and spoke to Sales Consultant Dennis prior to arriving at the store. Dennis greeted me at the entrance. He was very friendly. Dennis patiently escorted me around the gallery showing me the different recliners even though I had researched the recliners and fabrics prior to coming into the gallery. Needless to say, I selected a recliner and fabric I had not previously considered. I appreciated his patience and understanding as I changed fabrics several times before making my final selection. I now await the delivery of my recliner. So far, my experience has been wonderful.

After purchasing our ~$3,000k Lazboy sofa we were very excited for the investment and addition to our home we were making. It was delivered on Sept 2021 broken and dirty, we were not given the right to refusal by the delivery company even after pointing out the issues. Since then we have had both mechanisms break on the either side of the sofa, rendering the couch unusable because the foot rest is stuck halfway open.

I am more than disappointed and upset with this company and their policies. I purchased a sofa, chair and ottoman spending over 4000. I choose this company because of their reputation for their excellent warranty. I spent this amount of money because I thought I would have a product that was well made and would last for many years to come. I spent hours in the store talking to employees and making sure that no matter what, they would honor a warranty if I needed it, I was very wrong.

We bought a large sectional and some ottomans in April, 2021. Today we finally went to the store to try to find out why our furniture hasn’t been delivered (got no call back when I phoned). Basically they have no idea. The store manager fed us a bunch of ** about how they would never tell a customer a delivery time was 5 months when they know it is longer (we were told 5 months - it is now almost 12 months). If you look at their FAQ section on the website it still says 5-9 months. We purchased furniture for our new home from multiple stores and LaZBoy is the ONLY one that has failed to deliver within a month or two of the promised date. DON'T BUY FROM LAZBOY UNLESS YOU WANT TO WAIT YEARS TO GET YOUR FURNITURE!!!!

You make me wait six months for poor quality furniture that needs to be returned and you just keep giving me the runaround. I don’t know what I have to get you to act on this but you are not giving me much of a choice. You get zero stars.

I ordered 2 recliners from your website at the price listed, I paid and then a short time later someone from your company calls and says there was a pricing error and they need to cancel my order. **! Your typos are not my fault and you need to honor my purchase. Terrible way to do business. CORRECT THIS NOW BY HONORING YOUR PRICES!

My recliner is still not fixed. There were staples sticking out and injured my foot. I sent pictures as requested and was told someone would contact me which never happened. You folks outsource your repairs and we are on our 3rd with footrest problems. The same guy is coming 3RD TIME!!!! Maybe he is incompetent if he is here AGAIN trying to fix the same problem. I am fed up with apathy from La-Z-Boy especially with the injury I incurred.

We ordered a couch on June 19, 2021. They said it was in the warehouse and would ship to us by August. OK, NP. August, Sept, came and went. Upon calling to check status, they said, Oh, it will be delivered in NOVEMBER. The week of Thanksgiving, guess what shows up?? The WRONG couch! You've got to be kidding! They decide to put a RUSH on the coach and said it will be delivered in Feb. Well, this past Saturday, they delivered a BROKEN couch with NO power cord! WTH! My husband unknowingly "accepted" the item. When we called the driver who delivered to come BACK and get it - he wasn't 5 mins away - he never did and dispatch was useless. We now have a broken couch in our living room with no power cord.

You Draper store has been the worst. No communication. Reached out 5 times. Have a 3 month old recliner that doesn't work. Typical corporate style of lack of communication. I'm gonna return this POS to the store directly.

I waited over 9 months for my custom furniture. After owning it for one month it looked filthy and would not clean up despite the stain treatment I purchased. I contacted the store because I believe the furniture was NOT treated. They sent someone to my home (which took two weeks) and then never followed up. I called them after two weeks and was told that the technician should have told me to call the stain company. The Manager that called me, I believe her name was Chris, was rude and basically saying that my claim it was not treated was not possible because in her "18 years she has never had this conversation", "she'd been to the warehouse" and she was sure to talk over me to tell me that. Chris didn't listen and was not empathetic. I highly recommend you spend your money elsewhere.

I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. When I took it home and unrolled it I saw that it was dirty and discolored. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. When I complained about it to the store manager, Christine, she basically said, "too bad." This is both fraud--it was a defective product--and poor customer service. It's the first time I had bought anything from La-Z-Boy, and I will never shop there again. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true.

Horrible experience trying to find out the status of my order! Website doesn't recognize sales receipt order number. Sent an email which went unanswered so after 4 days I called. Customer Service apparently doesn't even download voicemail. Assistant store manager knows nothing. Finally finds my order, tells me chair is in but sofa and loveseat won't be in until May. You have had $6K of my money since September when outside delivery should have been in April; now outside promised delivery, no notice, no apology? Claims he didn't have an email as sales associate never asked for one. How about those 2 phone numbers it took you forever to find?

Beware of reviews that are about a recent purchase of furniture that hasn’t been used very much yet. I’m not sure why reviewers are giving 5 stars recently about how great their furniture still is from 20 years ago when things are not built the same. Also the 5 star reviews about recent purchases saying they know how great the furniture will be in “years to come” when it hasn’t even arrived yet.

Good day; After decades of being a loyal customer, countless purchases over the years with a growing family, I find myself discouraged and disappointed about the poor service I received in my now aging years. Now a senior, and caring for my husband's illness, I've spent thousands of dollars on ensuring he was comfortable in his current state. To celebrate what might very well be his last Christmas, we purchased a loveseat on December 23rd so that company may comfortably sit with him as he is bound to his LaZBoy chair.

My Mother has purchase La-Z-Boy furniture for decades...sofas, chairs, hassocks. Most recently she asked me, her daughter, to help her purchase a new Lift Recliner. Because she is a small woman, and with the help of the Oxnard La-Z-Boy sales person, Kayla, we purchased a Miller Bronze recliner/Lift Chair in April 2021. It was delivered to my mother in Ventura and worked for 9 months. It stopped working when my Mother was in a reclined position with her feet elevated. It could not move. Oh, by the way, my Mother is 100 years old, mentally capable, but required the Lift Chair in order to get out of her chair...oh, and she is legally blind. She lives in a beautiful Assisted Living facility in Ventura.

Overall a great experience. The salesman was extremely helpful and very attentive to my needs. He carefully searched his inventory, showed me the products that met my criteria, and we picked out the perfect recliner for me. The price was right and it will be delivered shortly.

This company is very customer oriented. I bought a beautiful couch from them and love it. I would totally recommend it to family and friends. I know this couch is going to last a long time, and I look forward to it.

I have wanted a LaZ Boy recliner for a long time so when I had the chance, I tossed my old living room extra wide chair out and purchased a LaZ Boy wall recliner. It is the most uncomfortable chair I have ever sat in. My hips and back hurt when I get out of it! Difficult to reach and pull up on the recliner handle! Doesn't seem to have 'padding' in the right areas - my head is pushed forward and where my back is, sinks inward! The only good thing I can say about it is - pretty color! And color does not come above comfort! So sorry I purchased this chair - a total waste of money and so disappointing! Don't know what I am going to do with it other than call it my "better watch what you wish for" chair! (two receipts attached (second one was too light to read) because the chair I originally ordered was sold so I had to pick a different style LaZ Boy and they charged me more.... to be uncomfortable in!!!)

I've been a lifelong purchaser of La-Z-Boy furniture. Couches, Recliners, Reclining couches.... many purchases, many times. 30 months ago, I decided to leave my old La-Z-Boy furniture in Michigan at my northern home and buy (4) new couches and a recliner for our Florida home. La-Z-Boy no longer makes their products out of solid wood. They use sheet particle board, the frames are made of soft pine and the fiber they use as stuffing doesn't hold form after a couple of months of use.

We went to the La-Z-Boy gallery in Greenfield, Wisconsin. The staff was friendly, knowledgeable, and patient as they answered the many questions we had about different recliners. We visited the store three times before we settled on a particular recliner. We ordered a Reed recliner in July, but we’re told it wouldn’t be ready until November. It was delivered today & it was worth the wait! The recliner is beautiful and comfortable. We highly recommend La-Z-Boy Furniture Galleries!

We were welcomed when we entered the store. We had a very helpful sales lady. She answered questions on several chairs and looked up the prices, availability, delivery information and more. There was no sales pressure, just help. We changed our minds at least three times and she was patient and continued to help us. We decided on the chair we wanted and though it was a day or so past the sale price, she gave us the discount. Our chair was delivered to our home on time and we love it. Good service, and excellent quality. We recommend La-Z-Boy for comfort and quality furniture.

I understand that product supply is a problem in this economy. I agreed to wait 6 months. It would work in our moving plan. Updates from your store through month 6 were positive. Everything was on track. All of a sudden at 6 months, it will still be months more. Everyone's hands are tied in your organization evidently. It's simple. Refund the deposits and resell the furniture when you actually have it, rather than have customers exist in discomfort. Have some integrity, do the right thing.

On 12/20/21, I purchased a new La-Z-Boy rocker recliner swivel chair but have yet to take possession of it. After purchasing it, a good friend warned me that their quality is definitely not what it used to be, which alarmed me. Since the early ‘90s, I've always had La-Z-Boy chairs – and they have always held up great -- so I did some research and found ConsumerAffairs.com. On this website, they had LOTS of complaints about the leather peeling/cracking issues and the lack of response to requests from La-Z-Boy Customer Assistance. The site also discusses the big difference between ANALINE and BONDED leather. Bonded leather is parts of shredded and bits of leather basically glued together with a polyurethane coating.

We had a wonderful experience with La-Z-Boy on Shackleford in Little Rock, AR The Sales Consultant was helpful and knowledgeable. He found the perfect loveseat for us. They delivered it a few days later and the two men that delivered it were very courteous. We went back today and ordered a matching recliner.

We were greeted by a very pleasant young man. He listened to our needs, showed us selections and gave us the room, time and ability to explore products while being close enough to get answers as needed. He didn't "hover" and follow our every move. When we made our choice he quickly checked that the item was in stock before completing our transaction. I love adding to my furniture needs by using the interest free payment plans.

We have 30 year old furniture that was purchased at a discount store and has survived 3 kids snd 5 grandchildren!! Buyer Beware.

Purchased a sectional sofa 1 year ago from La-z-boy. as it arrived, it already had many damages. Every sofa section was not in proportion, didn't line up. The fabric was loose on 2 parts of the sectional and and the chaise was raised up on the foot section and sunken at the seat. It was returned twice for repairs and then eventually was fully returned and sent a whole new one, which was no better. I called and reported this but was only offered a $200, discount. By then I was sick and tired of dealing with La-z-boy.

This company is the worst!! I am not even sure they care about their customers and their satisfaction. I waited 8 months for my furniture, and when it arrived, 3 of the protective pads were missing on the legs and there was just a nail sticking out, when they placed this furniture down on my wood floors it scratch the wood, I have been waiting 7 months for them to repair my floors. I spent 11k on new furniture with this company, you would at least think they would repair the damaged floor.

La-Z-Boy chairs were my go-to choice for years. I was always pleased with the comfort and quality of the La-Z-Boy Chairs so a lift-chair from La-Z-Boy was my go-to-choice in July of 2017 just prior to knee replacement surgery. The $2000 512 PINNACLE from the POWERLIFT PLATINUM SERIES purchased from Brookfield CT store, worked well during my recovery (I often slept in the chair, relying on it so much!) and up until early May 2020. I reported the problem with the footrest (making chair nearly useless) then and learned that, in order to get repair, I had to pay $150 in advance for service or no one would be available. I paid and had to wait.,broken chair out of use..until June 30, 2020 (more than six weeks) for resolution. Fine.

I bought 2 leather La Z Boy at the store on Hunt Club in Ottawa in 2013 and now one is all cracked and also peeling. I always took care of my la z boy and now this. I sent them an email with pictures to the customer service and after I paid over $2000 for la z boys they never even bothered to answer my email. They pride themselves with their warranty and it's not worth ** in my book. Never again will I buy at that place be warn you will pay hard earn money and won't ** care about you again. Customer service and warranty garbage. Do yourself a favor and shop somewhere else or online for that matter and store like this will go belly up thanks to COVID. With customer service such as yours, you deserve to go belly up.

I ordered Jan 1 of 2021. Understand with the pandemic items would be delayed and was quoted 4-6 months for delivery. Six months came and went with no contact from you. I had to call you to get updates, especially after the sales associate stated she would call if there was a delay. Finally got some of my order after 9 months, but still waiting on a love seat after 10 and a half months. I just called you again, looks like we will be waiting 11+ months. SMH

Worse purchase of my life! It has been barely past one year and the recliner sofas are falling apart (2 of them). We purchased a 3 years extended warranty and since my local store closed nobody wants to help us. We have been transferred I don't even know how many times. For one of the transfers we got sent to Ashley Furniture Store's customer care center! I wish we would have gone to Ashley Furniture store instead of going to a La-Z-Boy store. Poor quality, awful customer service and zero responsibility on honoring a warranty that we paid for with the store credit card. I am unable to locate the original receipt but we have the transaction information via the credit card company and still none will help us. Extremely disappointed! Would not recommend buying anything from this store. I don't write bad reviews but this is just unbelievable.

We ordered a $2000 recliner back in March and were told it would be in by Oct! We are now told not until Dec. Oh they offered a free delivery but doesn't help me! I have a severe back and neck injury and need a chair. The La-z-boy we have is 15 YO and doesn't support anymore. 9 months is unreasonably long for a chair! We can get a car faster!

I’ve been waiting since July for a recliner. First I was told Sept then Jan then possibly sept. Last told I was informed my chair was in the warehouse ready to be shipped. Tried Multiple times to reach a sales rep only to be routed to Ohio. No one ever calls bac. If it wasn’t such a good product I would go elsewhere. This is the Setauket store. Very Disappointed in both the manager and service.

The recliner I want to purchase costs around $600.00, but the fabric that I want adds an additional $800.00! What the?? Is this fabric made of gold strands woven by fairy nymphs? This alone will deter me from making a purchase, and I’m disappointed about it.

We are retirees and have been La-Z-Boy customers for years. Almost 6 months ago we visited the Clearwater store and ordered a sofa. We gave them a $1,943 deposit and were told at the time that it would probably be a 6 month wait. We haven’t spoken to anyone since the original order, so I called the other day just to touch base and see if there were any updates since we’re almost at the 6 month mark; not to press for a quicker delivery time, not to get a definitive delivery date, but just to see IF there was an update. Every time I’ve called for the past couple of weeks I’m told that no one is available and that “someone will call me back in about 10 minutes.” We still haven’t been able to speak to anyone. I thought maybe if they really are that busy it might be quicker & easier for our salesman Tom to respond if I e-mailed him instead. No response.

Worst customer service and am left with no option but to post here and BBB in hopes of getting a refund and them to just come get the couches. I bought $5567.64 worth on two new sofas that arrived broken. I waited a month and half for someone to come out because I understood with COVID and demand that was the soonest they could get someone out and that was okay, that person then broke the couches even more, didn't even fix them I understood accidents happen and figure La-Z-Boy would fix the problem.

Case **. Purchased Jan 26 with a schedule delivery 6-8 weeks. No one followed up to inform me how late the delivery would be. WANT A FULL REFUND. Shoddy workmanship. Cancelled appointments to resolve.

My brand new Brentwood chair broke in two pieces after sitting in it less than 10 times, in less than a month after it was delivered 2 months late. La-Z-Boy refused to take their defective chair back and instead is making me wait more than a month with a broken chair in my living room before they come out to...fix it?? La-Z-Boy believes it is acceptable to force a customer to keep a defective, "fixed" chair. Sadly, this was my first experience with La-Z-Boy and it's been very low quality.

Took a year to get LaZBoy to stand behind warranty on a sectional that had to be replaced due to inferior fabric. Then another 8 months to receive the new furniture. I received a wrong piece which has a problem and a sectional recliner that has a problem. Lazyboy says 8 months for the correct piece and don't have any answer on recliner section yet. LAzyboy has no service, they do not take care of existing customers, instead it appears you are flooding the market with inferior products of which you give customers the runaround hoping we will let it drop and go elsewhere. Sorry that's how I feel. My biggest mistake was buying lazyboy again. I should have learned the first time.

Initially I offered a great review to La-Z-Boy based on their sales team. However, both of my BRAND NEW RECLINERS needed major repairs. The first was in the shop for two months when the cheap fabric started unraveling. While it was being fixed, I splurged in March 2021 and bought a higher end leather, powered recliner. Within the first month, I knew it needed repair, but LZB makes the customer take it to their repair center, and as a 100% disabled veteran with major back problems, I had to wait.

We ordered our furniture almost 4 months ago. It is now two months late. I realize there is a reason for this however our sales person is never in the store, never returns phone calls and there is never a manager available to speak with. No one else in the store has the ability to look up any information on my order. This is extremely frustrating. As soon as we completed the sale and our credit card was charged they could not care less about their customer. This would definitely be our last purchase at La-Z-Boy

Buyer Beware. Received a defective chair after waiting for over 6 months for delivery, have had service guy out 3 times to get chair fixed and it has been deemed as unable to be repaired. At this point it has been a year since I ordered my furniture and just want my money back for the defective chair that they said they cannot fix. They only want to offer store credit and then are still 4-6 months out on delivery. Sad part is I have been a La-Z-Boy customer for years - but never again. I do not want store credit - I never want to give this company another dollar. Their customer service is horribly lacking.

I recently purchased a recliner from this La-Z-Boy store. After about 12 months of light use one of the seams had begun to separate. This chair was supposed to be backed by a 10 year extended warranty program which La-Z-Boy is not honoring. I have spent weeks trying to get this repaired under warranty with no luck. La-Z-Boy Canada uses a third-party company to handle their warranty claims and they look for loopholes, so they do not have to back their warranty promise. Buyers be aware this is not the same company it used to be. Save your hard earned money and shop elsewhere with a company that values integrity and ethics.

The quality of the furniture is horrible. We bought the most expensive “leather“ couch set they had. With full warranty!!! It started cracking within months. We called the store, nada. It’s been years we’ve been contacting them. The manager said he’d handle it as it’s so bad. He came back and said corporate won’t touch it. With warranty on the leather. We have cracking leather couches. And they now say the leather is “faux”! Bought the other most expensive couch they have for our living room, the seat goes in through a mechanical button. It’s automatic, hasn’t been three months and it’s broken, doesn’t go all the way in! We’ve been contacting them since & no one has bothered to come and fix it! The warranty they do not stand behind. Out of close to 45,000 in merchandise we purchased most in broken or cracking and peeling within months!! And they won’t fix or stand by any warranty! Don’t do it! It’s horrendous quality!!

STAY AWAY from these crooks! I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. Paid in full but had to wait nearly six months for "assembly." They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. (That should have been my first warning sign, product should have at least basic quality to start.) Delivery finally arrives, some guys come out and slap the pieces together like legos. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so ** off. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC.

I purchased a high leg recliner summer of 2020, after using it for a couple weeks, the seat was sagging, and that was with minimal use. A technician came out and determined that I needed a new seat., he took pictures of the old seat. La-Z-Boy sent the seat, but nothing with it. I got a new tech out and he replaced it. I showed him additional things that were wrong with the chair. He said none of the items should look like that. I am a return customer for La-Z-Boy, and purchased an identical chair several years ago. It was a beautiful, well made chair, at the same time we purchased another La-Z-Boy recliner, which also held up. We purchased the new chair because of a change in decor and color. The new chair has a hole on one wing, uneven seams and trim front and back. There is a break in binding on the front of one arm, legs were not screwed on tightly, sagging fabric all over now.

We purchased this recliner 11-18 for $1,469.06. In January of 2019, we had to have the seat replaced because of color discoloration. I have called and sent texts to customer service requesting that this chair needed to be replaced. This chair is used by only my husband. Looked at these pictures. I won’t even give you a single star.

We purchased two new La-Z-Boy chairs when we bought our new town house. We wanted to update our furniture to a newer modern color and so we gave our 20 year old La-Z-Boy Chairs to our grandkids and bought some beautiful red La-Z-Boy Chairs. They are less than 5 years old and we only are here for 6 months of the year. So this deterioration of the material on these chairs is very unsatisfactory and so is their response to this.

Recliner Sofa is one year old and is falling apart. Apparently the only thing the warranty covers is the mechanism that makes it recline. My seat cushion has collapsed and the once fluffy but firm backrest is sagging. When I called La-Z-Boy they sent a service provider from out of state to inspect it and I had to pay that fee up front. I had to buy new seat foam because I was told that it’s not under warranty and the technician had to come back to install and I had to pay an additional fee for that to happen. I’ve owned La-Z-Boy furniture before that served us well but I think they are riding the reputation they built in the past. Poor quality is what I see now. Needless to say but I won’t buy from them again.

I purchased the sectional in a La-Z-Boy retail store. 13 months later the fabric had pilled, sections wouldn't stay clipped together, and the frame snapped. I am just one average size person and the couch doesn't get used in any manner outside of lounging to watch television. The very expensive insurance that I prepaid for would not cover what they consider normal wear and tear. Of course it was then considered out of warranty so I would need to pay $150 per hour for a technician to come take a look at the sofa. That is just for the initial inspection, then they would need to order parts that I'd have to pay for including a $13.99 shipping fee.

I bought a recliner from the Bollingbrook store on 7/5/21 which was delivered on 7/22/21. On 8/1/21 I sat in the chair and it started to recline when it just stopped. There is NO power to the chair and it is now unusable. I'm 78 yrs old and can't crawl in and out of chair which is now in a reclined position. Called customer service and the earliest date for service is Oct. 7. I had this chair for 1 1/2 weeks and now have to wait 2 months for a service tech? This is totally unacceptable. Customer service said that's the best they could do but would put me on a wait list. Don't buy from La-Z-Boy. This is NO way to treat a customer!

We ordered a modular sectional last year and got it in June or so. And it's THE WORST!!!! Unfortunately, we didn't get to sit on it much since it's in the basement and we didn't hang out much in the basement, but the spaces between each modular section is TERRIBLE and very uncomfortable to sit on. You should take it off the market and I'd like some RECOURSE for spending thousands of dollars on a crap sofa...