La-Z-Boy Furniture Galleries Reviews

I purchased an Alexandria sofa and had it delivered about a month ago. I immediately reported an issue with the button tufting to the sales associate who sold me the sofa. He directed me to LaZBoy Customer Service. I have called numerous times over the past month, waiting on hold a total of over 5 hours now, without being able to get through to a support agent for warranty assistance. Further attempts to resolve my complaint locally with the sales associate and store manager in Lynnwood have fallen on deaf ears - just keep getting told I need to speak with corporate customer support. It seems corporate customer support does not answer their calls, or puts customers on perpetual hold so they get frustrated and hang up. To say I am very dissatisfied with my experience is an understatement. I would appreciate someone resolving this complaint ASAP.

Please, beware of La-Z-Boy's customer service. We have had nothing but problems with the, furniture set, since the day it arrived. Last appointment for a service tech to take another look, was booked out 2 months, day before they cancelled. "Several" call attempts have been made, to reschedule, no one answers, "literally holding over an hour" until unable to hold anymore. Also, several emails attempts, no success, it's outrageous. I just need them to fix their product, the recliners have never worked correctly, the hardware from the couch, sliced holes in our floor, our floor is ruined. Desperately seeking help to have this resolved.

I purchased my La-z-boy at Collins in Kalispell, MT. I wanted another similar chair to my 25 yr old chair which still maintains its shape and upholstery still not worn looking. Well my new chair is a piece of junk. The upholstery does not fit properly, is wrinkled, looks like it has been sat in for many years. I have had it 2-3 weeks.

We decided to buy a couch from La-Z Boy since they are supposed to have this spectacular selection. We waited 9 months... 9 MONTHS for our sectional. At the end of those 9 months, you don't always remember exactly what it looked like, felt like, what exact color you chose, how far back the recliner went, but what you do remember is THAT IT WASN'T BROKEN. 9 Months for a broken sectional. The delivery guys tell us they're just delivery guys and call the store... Store tells us to call for a service to get the tech out to fix the couch. SECTIONAL CAN'T BE FIXED FOR A MONTH AND A HALF.

If I could give zero stars I would. After waiting more than 6 months for supposedly two top of the line gliding/swivel/reclining chairs, it's really hard to believe just how bad the chairs are performing after just the first use. The clanking - banging - creaking - groaning noises from BOTH chairs is so bad and so loud, we can't sit in them. Calls to their "Service Department" for the defective chairs is nothing but a total intentional run around that will have you waiting on hold and/or waiting for a service person who simply doesn't show up. You would think that such a large established company like La-Z-Boy would have it figured out, but we have been sorely disappointed and would never buy from them again. It's also important to mention that their retail store in Brick was absolutely no help whatsoever to help resolve the abhorrent quality issues with the product and care only about the next sale.

Worst customer service ever. Three days of on hold, for 2 hours, for service. They blamed it on lack of workers (Let's go Brandon). They will lie to you and tell you the warranty is lifetime and everything is covered except urine (when you are there). I purchased a $6000 sectional and recliner. Even after purchasing an extended warranty, a service call to the Coachella Valley is $160 plus $13.99 for parts. Labor rates are not stated on the paperwork that you receive after you pay. So you have no clue until a small plastic piece breaks.

Within six months, the stitch areas between the leather and vinyl started cracking on my sofa and loveseat. These points can actually cut your skin. The technician that came to my house took pictures and said that it needed to be replaced. La-Z-Boy says that this type of defect isn't covered under warranty and I'd have to pay for repairs. Seriously?! Four thousand dollars for a sofa and this is the customer service that you get?! I'm a long time customer of this company (30 years) and never had a problem with its products before. Believe me when I say they have changed. This company's quality has gone way down. Buyer BEWARE!

A number of weeks ago I called La-Z-Boy and ordered some parts for my recliner. I have not received them and have not been able to talk with someone about my order. Today, 6/21/2022, I spent 30 waiting for someone to help me with this issue. When I called back and talked with someone in another area, they told me the wait was 2 1/2 HOURS!!!! I did not get the call back feature if one is available. I will try tomorrow morning early. Not really pleased!!!!

Order was promised in September of 2021 and not delivered until April of 2022. Chair broke first of June due to poor spot welds on mechanism. Service would not return the many phone calls left on message machine as you don't get to talk to a person and the only info I got was that the person answering the phone was going on vacation from June 20 to the 27th of June. Sent emails and pictures along with original order number and Product Tag, No response for the entire week. Do yourself a favor and shop for furniture elsewhere!

I don’t typically do reviews but I feel compelled to do so. I do not like being taken advantage of and I don’t appreciate misleading actions! We purchased two recliners from La-Z-Boy only 23 months ago. One of them we hardly use due to the horrendous sound it is making. I remembered that the store talked me into the $232 extended warranty! POINTLESS!!! LIARS!!!! The service call alone, will cost me $195 just for coming and $95/hr after!!! To fix a spring in the garbage they sold me. The warranty is just a way to steal your money and the furniture is junk! We don’t even have kids, no overuse. Go somewhere else! Buy someone else's garbage for way less because let’s face it, there is not much quality these days.

Delivery after long wait, no complaints about that, recliner creaked from beginning, called repairman came and all he did was put oil and a piece of foam under seat. Within a day creaking came back, called and had to wait another 8 weeks for repairman to come back, at that time, after I told him it was not an oil problem, he got annoyed said nothing could be done and nastily said "I will never come to this house again." I even offered him water and still not friendly. We were away for the winter and more so I started again to try to communicate with you. Went to the store where we bought and they said nothing can be done from there.

My wife ordered a couch and recliner with money down on 12/30/2021. The furniture was to be delivered in March, then April, then May, well you get the picture as now they are saying July. They upgraded our couch to having a motor for the reclining feature to supposedly making us whole…hardly. My next step is to go the government route, maybe the non-union plant in Tennessee needs a Union Drive…

Substandard quality, useless extended warranty, and non-existent customer service. Initiated a Corporate claim January 18, 2022 after being advised Extended warranty would not cover damage. Winnipeg Store keeps saying they haven’t heard from Corporate. Corporate says their last communication with the store was on May 5, 2022 but would not tell me what they would do. Contacted store in person on May 18, informed they had a new Manager but she wasn’t in. Explained problem and frustration level to receptionist and requested she have Manager call me asap. 7 days have passed and still no call. Informed today, May 25, 2022, Manager again not in and could not be contacted. Attempt to speak to Operations Manager unsuccessful.

Buyer beware!! Do not shop La-Z-Boy in the Woodlands. Paid 5k for a sofa in Oct 2021. Was told by store manager it would be here in Feb, then March. It's nearing the end of May and still No sofa! They will not allow me to cancel order or get full refund without paying fee of 40%! This is stealing/extortion! Will never shop this store or company again!!

Saw a pair of recliners we wanted months ago. Stopped in to see what the close out pricing looked like. It is the exact same price it was then. No discount at all. This is a very deceitful practice. Thank you for wasting our time.

Sooo I spent $2K on a non reclining sectional, and had to replace it 7 years later. We don't have children, don't entertain often, and are not hard on furniture, but this one fell apart. The plastic connectors broke within 6 months, the fabric started pilling, and becoming threadbare. Called the store for recommendations for cleaners, the people they recommended sent a guy who was 4 hrs late, and tried to intimidate me into coming in my house, called about the fabric guarantee, nope. It's only good for 6 months, called about getting the connectors replaced, I would need to pay for that. I might as well have spent a few hundreds and bought something from Ashley. Save your money the quality has gone down, and they don't stand by the product.

Purchased a living room set on 4/3/2021 and have yet to receive furniture. Continual broken promises as to when it will arrive. After 13 months I have requested a refund and they are refusing to refund the 50% deposit I have paid.

I've always heard La-Z-Boy furniture is the best so in the summer of 2021 I purchased 2 recliners from the La-Z-Boy Furniture Gallery in Eugene. An Astor and a Randall, both in brown leather. The cost of the chairs was just under $1500ea. The sale process was okay, but it took longer than promised to get the chairs in and deliver them. Almost right away one of the brown leather chairs began to turn white, and then the white started to peel off. It appears to be some sort of a coating as the leather under it seems fine, but it makes the chair look like it belongs in the landfill.

I purchased a sofa four months ago. I was told that it would be delivered by the end of February - mid-March. I informed the sales representative before making the purchase that I would be leaving Clearwater for a few months in April and would need the sofa by then. The salesperson assured me that I would definitely have the sofa by April. I attempted to call the service department at La-Z-Boy several times in March because I had not received a delivery date, but no one returned my call. I wound up going into the store and was told that my sofa was being prepared for shipping and that I would receive it in a few weeks. It never came, again, I tried calling, and again no one returned my call, so I had to return to the store. I was then informed that my sofa was due to ship on the 18th of April. The 18th came and went with no sofa.

Bought a lift chair for my handicap Uncle back in June, 2021. It was backordered until Oct, 2021. The $2400.00 chair broke within 5 months. When I called for repairs they told me it would be at least 2 1/2 months before someone could come and fix it. For the amount of money the chair was and the fact he desperately needs it to get up, this is unacceptable!!

We purchased a reclining sofa at the beginning of November. We later received notification that the delivery date was gong to be April 20, 2022. Come April and it is now going to be "late May" maybe. According to the agreement, it is too late to cancel as you only have three days from date of purchase to cancel the order even though it may take up 9 months to make and deliver it. There is no way that they have started making something that many months before delivery but you are stuck no matter what. You are committed no matter what delays they incur. So... don't order unless you are certain you can't find a similar item with a much shorter delivery time elsewhere. Arguably, the ingredients are nearly universal and go into every product (wood, cushion material, cloth, springs, controls, hardware). Why it takes 9 months to put it together is a mystery but, that is what you sign up for with La-Z-Boy. Hopefully you won't die before they deliver it.

I have purchased thousands of $ of La-Z-boy furniture in the past year+ and 2 of the items with pet friendly fabric are not holding up. (Note: We have multiple items from La-Z-boy and other retailers with no pet damage issues.) La-Z-boy will not advise on how to get the service needed during the 1st year warranty, even though ServeCo is one of the warranty services we purchased. Fiona from Customer Advocacy hung up on me when I asked who else I could escalate to for assistance. There is a lot more detail to this situation, which I plan to email to the La-Z-boy CEO for assistance, as I have purchased all warranty plans and have reached a brick wall with all known avenues for assistance.

I called the Algonquin, IL Gallery and spoke to Sales Consultant Dennis prior to arriving at the store. Dennis greeted me at the entrance. He was very friendly. Dennis patiently escorted me around the gallery showing me the different recliners even though I had researched the recliners and fabrics prior to coming into the gallery. Needless to say, I selected a recliner and fabric I had not previously considered. I appreciated his patience and understanding as I changed fabrics several times before making my final selection. I now await the delivery of my recliner. So far, my experience has been wonderful.

After purchasing our ~$3,000k Lazboy sofa we were very excited for the investment and addition to our home we were making. It was delivered on Sept 2021 broken and dirty, we were not given the right to refusal by the delivery company even after pointing out the issues. Since then we have had both mechanisms break on the either side of the sofa, rendering the couch unusable because the foot rest is stuck halfway open.

I am more than disappointed and upset with this company and their policies. I purchased a sofa, chair and ottoman spending over 4000. I choose this company because of their reputation for their excellent warranty. I spent this amount of money because I thought I would have a product that was well made and would last for many years to come. I spent hours in the store talking to employees and making sure that no matter what, they would honor a warranty if I needed it, I was very wrong.

We bought a large sectional and some ottomans in April, 2021. Today we finally went to the store to try to find out why our furniture hasn’t been delivered (got no call back when I phoned). Basically they have no idea. The store manager fed us a bunch of ** about how they would never tell a customer a delivery time was 5 months when they know it is longer (we were told 5 months - it is now almost 12 months). If you look at their FAQ section on the website it still says 5-9 months. We purchased furniture for our new home from multiple stores and LaZBoy is the ONLY one that has failed to deliver within a month or two of the promised date. DON'T BUY FROM LAZBOY UNLESS YOU WANT TO WAIT YEARS TO GET YOUR FURNITURE!!!!

You make me wait six months for poor quality furniture that needs to be returned and you just keep giving me the runaround. I don’t know what I have to get you to act on this but you are not giving me much of a choice. You get zero stars.

I ordered 2 recliners from your website at the price listed, I paid and then a short time later someone from your company calls and says there was a pricing error and they need to cancel my order. **! Your typos are not my fault and you need to honor my purchase. Terrible way to do business. CORRECT THIS NOW BY HONORING YOUR PRICES!

My recliner is still not fixed. There were staples sticking out and injured my foot. I sent pictures as requested and was told someone would contact me which never happened. You folks outsource your repairs and we are on our 3rd with footrest problems. The same guy is coming 3RD TIME!!!! Maybe he is incompetent if he is here AGAIN trying to fix the same problem. I am fed up with apathy from La-Z-Boy especially with the injury I incurred.

We ordered a couch on June 19, 2021. They said it was in the warehouse and would ship to us by August. OK, NP. August, Sept, came and went. Upon calling to check status, they said, Oh, it will be delivered in NOVEMBER. The week of Thanksgiving, guess what shows up?? The WRONG couch! You've got to be kidding! They decide to put a RUSH on the coach and said it will be delivered in Feb. Well, this past Saturday, they delivered a BROKEN couch with NO power cord! WTH! My husband unknowingly "accepted" the item. When we called the driver who delivered to come BACK and get it - he wasn't 5 mins away - he never did and dispatch was useless. We now have a broken couch in our living room with no power cord.

You Draper store has been the worst. No communication. Reached out 5 times. Have a 3 month old recliner that doesn't work. Typical corporate style of lack of communication. I'm gonna return this POS to the store directly.

I waited over 9 months for my custom furniture. After owning it for one month it looked filthy and would not clean up despite the stain treatment I purchased. I contacted the store because I believe the furniture was NOT treated. They sent someone to my home (which took two weeks) and then never followed up. I called them after two weeks and was told that the technician should have told me to call the stain company. The Manager that called me, I believe her name was Chris, was rude and basically saying that my claim it was not treated was not possible because in her "18 years she has never had this conversation", "she'd been to the warehouse" and she was sure to talk over me to tell me that. Chris didn't listen and was not empathetic. I highly recommend you spend your money elsewhere.

I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. When I took it home and unrolled it I saw that it was dirty and discolored. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. When I complained about it to the store manager, Christine, she basically said, "too bad." This is both fraud--it was a defective product--and poor customer service. It's the first time I had bought anything from La-Z-Boy, and I will never shop there again. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true.

Horrible experience trying to find out the status of my order! Website doesn't recognize sales receipt order number. Sent an email which went unanswered so after 4 days I called. Customer Service apparently doesn't even download voicemail. Assistant store manager knows nothing. Finally finds my order, tells me chair is in but sofa and loveseat won't be in until May. You have had $6K of my money since September when outside delivery should have been in April; now outside promised delivery, no notice, no apology? Claims he didn't have an email as sales associate never asked for one. How about those 2 phone numbers it took you forever to find?

Beware of reviews that are about a recent purchase of furniture that hasn’t been used very much yet. I’m not sure why reviewers are giving 5 stars recently about how great their furniture still is from 20 years ago when things are not built the same. Also the 5 star reviews about recent purchases saying they know how great the furniture will be in “years to come” when it hasn’t even arrived yet.

Good day; After decades of being a loyal customer, countless purchases over the years with a growing family, I find myself discouraged and disappointed about the poor service I received in my now aging years. Now a senior, and caring for my husband's illness, I've spent thousands of dollars on ensuring he was comfortable in his current state. To celebrate what might very well be his last Christmas, we purchased a loveseat on December 23rd so that company may comfortably sit with him as he is bound to his LaZBoy chair.

My Mother has purchase La-Z-Boy furniture for decades...sofas, chairs, hassocks. Most recently she asked me, her daughter, to help her purchase a new Lift Recliner. Because she is a small woman, and with the help of the Oxnard La-Z-Boy sales person, Kayla, we purchased a Miller Bronze recliner/Lift Chair in April 2021. It was delivered to my mother in Ventura and worked for 9 months. It stopped working when my Mother was in a reclined position with her feet elevated. It could not move. Oh, by the way, my Mother is 100 years old, mentally capable, but required the Lift Chair in order to get out of her chair...oh, and she is legally blind. She lives in a beautiful Assisted Living facility in Ventura.

Overall a great experience. The salesman was extremely helpful and very attentive to my needs. He carefully searched his inventory, showed me the products that met my criteria, and we picked out the perfect recliner for me. The price was right and it will be delivered shortly.

This company is very customer oriented. I bought a beautiful couch from them and love it. I would totally recommend it to family and friends. I know this couch is going to last a long time, and I look forward to it.

I have wanted a LaZ Boy recliner for a long time so when I had the chance, I tossed my old living room extra wide chair out and purchased a LaZ Boy wall recliner. It is the most uncomfortable chair I have ever sat in. My hips and back hurt when I get out of it! Difficult to reach and pull up on the recliner handle! Doesn't seem to have 'padding' in the right areas - my head is pushed forward and where my back is, sinks inward! The only good thing I can say about it is - pretty color! And color does not come above comfort! So sorry I purchased this chair - a total waste of money and so disappointing! Don't know what I am going to do with it other than call it my "better watch what you wish for" chair! (two receipts attached (second one was too light to read) because the chair I originally ordered was sold so I had to pick a different style LaZ Boy and they charged me more.... to be uncomfortable in!!!)

I've been a lifelong purchaser of La-Z-Boy furniture. Couches, Recliners, Reclining couches.... many purchases, many times. 30 months ago, I decided to leave my old La-Z-Boy furniture in Michigan at my northern home and buy (4) new couches and a recliner for our Florida home. La-Z-Boy no longer makes their products out of solid wood. They use sheet particle board, the frames are made of soft pine and the fiber they use as stuffing doesn't hold form after a couple of months of use.

We went to the La-Z-Boy gallery in Greenfield, Wisconsin. The staff was friendly, knowledgeable, and patient as they answered the many questions we had about different recliners. We visited the store three times before we settled on a particular recliner. We ordered a Reed recliner in July, but we’re told it wouldn’t be ready until November. It was delivered today & it was worth the wait! The recliner is beautiful and comfortable. We highly recommend La-Z-Boy Furniture Galleries!

We were welcomed when we entered the store. We had a very helpful sales lady. She answered questions on several chairs and looked up the prices, availability, delivery information and more. There was no sales pressure, just help. We changed our minds at least three times and she was patient and continued to help us. We decided on the chair we wanted and though it was a day or so past the sale price, she gave us the discount. Our chair was delivered to our home on time and we love it. Good service, and excellent quality. We recommend La-Z-Boy for comfort and quality furniture.

I understand that product supply is a problem in this economy. I agreed to wait 6 months. It would work in our moving plan. Updates from your store through month 6 were positive. Everything was on track. All of a sudden at 6 months, it will still be months more. Everyone's hands are tied in your organization evidently. It's simple. Refund the deposits and resell the furniture when you actually have it, rather than have customers exist in discomfort. Have some integrity, do the right thing.

On 12/20/21, I purchased a new La-Z-Boy rocker recliner swivel chair but have yet to take possession of it. After purchasing it, a good friend warned me that their quality is definitely not what it used to be, which alarmed me. Since the early ‘90s, I've always had La-Z-Boy chairs – and they have always held up great -- so I did some research and found ConsumerAffairs.com. On this website, they had LOTS of complaints about the leather peeling/cracking issues and the lack of response to requests from La-Z-Boy Customer Assistance. The site also discusses the big difference between ANALINE and BONDED leather. Bonded leather is parts of shredded and bits of leather basically glued together with a polyurethane coating.

We had a wonderful experience with La-Z-Boy on Shackleford in Little Rock, AR The Sales Consultant was helpful and knowledgeable. He found the perfect loveseat for us. They delivered it a few days later and the two men that delivered it were very courteous. We went back today and ordered a matching recliner.

We were greeted by a very pleasant young man. He listened to our needs, showed us selections and gave us the room, time and ability to explore products while being close enough to get answers as needed. He didn't "hover" and follow our every move. When we made our choice he quickly checked that the item was in stock before completing our transaction. I love adding to my furniture needs by using the interest free payment plans.

We have 30 year old furniture that was purchased at a discount store and has survived 3 kids snd 5 grandchildren!! Buyer Beware.

Purchased a sectional sofa 1 year ago from La-z-boy. as it arrived, it already had many damages. Every sofa section was not in proportion, didn't line up. The fabric was loose on 2 parts of the sectional and and the chaise was raised up on the foot section and sunken at the seat. It was returned twice for repairs and then eventually was fully returned and sent a whole new one, which was no better. I called and reported this but was only offered a $200, discount. By then I was sick and tired of dealing with La-z-boy.

This company is the worst!! I am not even sure they care about their customers and their satisfaction. I waited 8 months for my furniture, and when it arrived, 3 of the protective pads were missing on the legs and there was just a nail sticking out, when they placed this furniture down on my wood floors it scratch the wood, I have been waiting 7 months for them to repair my floors. I spent 11k on new furniture with this company, you would at least think they would repair the damaged floor.

La-Z-Boy chairs were my go-to choice for years. I was always pleased with the comfort and quality of the La-Z-Boy Chairs so a lift-chair from La-Z-Boy was my go-to-choice in July of 2017 just prior to knee replacement surgery. The $2000 512 PINNACLE from the POWERLIFT PLATINUM SERIES purchased from Brookfield CT store, worked well during my recovery (I often slept in the chair, relying on it so much!) and up until early May 2020. I reported the problem with the footrest (making chair nearly useless) then and learned that, in order to get repair, I had to pay $150 in advance for service or no one would be available. I paid and had to wait.,broken chair out of use..until June 30, 2020 (more than six weeks) for resolution. Fine.

I bought 2 leather La Z Boy at the store on Hunt Club in Ottawa in 2013 and now one is all cracked and also peeling. I always took care of my la z boy and now this. I sent them an email with pictures to the customer service and after I paid over $2000 for la z boys they never even bothered to answer my email. They pride themselves with their warranty and it's not worth ** in my book. Never again will I buy at that place be warn you will pay hard earn money and won't ** care about you again. Customer service and warranty garbage. Do yourself a favor and shop somewhere else or online for that matter and store like this will go belly up thanks to COVID. With customer service such as yours, you deserve to go belly up.

I ordered Jan 1 of 2021. Understand with the pandemic items would be delayed and was quoted 4-6 months for delivery. Six months came and went with no contact from you. I had to call you to get updates, especially after the sales associate stated she would call if there was a delay. Finally got some of my order after 9 months, but still waiting on a love seat after 10 and a half months. I just called you again, looks like we will be waiting 11+ months. SMH

Worse purchase of my life! It has been barely past one year and the recliner sofas are falling apart (2 of them). We purchased a 3 years extended warranty and since my local store closed nobody wants to help us. We have been transferred I don't even know how many times. For one of the transfers we got sent to Ashley Furniture Store's customer care center! I wish we would have gone to Ashley Furniture store instead of going to a La-Z-Boy store. Poor quality, awful customer service and zero responsibility on honoring a warranty that we paid for with the store credit card. I am unable to locate the original receipt but we have the transaction information via the credit card company and still none will help us. Extremely disappointed! Would not recommend buying anything from this store. I don't write bad reviews but this is just unbelievable.

We ordered a $2000 recliner back in March and were told it would be in by Oct! We are now told not until Dec. Oh they offered a free delivery but doesn't help me! I have a severe back and neck injury and need a chair. The La-z-boy we have is 15 YO and doesn't support anymore. 9 months is unreasonably long for a chair! We can get a car faster!

I’ve been waiting since July for a recliner. First I was told Sept then Jan then possibly sept. Last told I was informed my chair was in the warehouse ready to be shipped. Tried Multiple times to reach a sales rep only to be routed to Ohio. No one ever calls bac. If it wasn’t such a good product I would go elsewhere. This is the Setauket store. Very Disappointed in both the manager and service.

The recliner I want to purchase costs around $600.00, but the fabric that I want adds an additional $800.00! What the?? Is this fabric made of gold strands woven by fairy nymphs? This alone will deter me from making a purchase, and I’m disappointed about it.

We are retirees and have been La-Z-Boy customers for years. Almost 6 months ago we visited the Clearwater store and ordered a sofa. We gave them a $1,943 deposit and were told at the time that it would probably be a 6 month wait. We haven’t spoken to anyone since the original order, so I called the other day just to touch base and see if there were any updates since we’re almost at the 6 month mark; not to press for a quicker delivery time, not to get a definitive delivery date, but just to see IF there was an update. Every time I’ve called for the past couple of weeks I’m told that no one is available and that “someone will call me back in about 10 minutes.” We still haven’t been able to speak to anyone. I thought maybe if they really are that busy it might be quicker & easier for our salesman Tom to respond if I e-mailed him instead. No response.

Worst customer service and am left with no option but to post here and BBB in hopes of getting a refund and them to just come get the couches. I bought $5567.64 worth on two new sofas that arrived broken. I waited a month and half for someone to come out because I understood with COVID and demand that was the soonest they could get someone out and that was okay, that person then broke the couches even more, didn't even fix them I understood accidents happen and figure La-Z-Boy would fix the problem.

Case **. Purchased Jan 26 with a schedule delivery 6-8 weeks. No one followed up to inform me how late the delivery would be. WANT A FULL REFUND. Shoddy workmanship. Cancelled appointments to resolve.

My brand new Brentwood chair broke in two pieces after sitting in it less than 10 times, in less than a month after it was delivered 2 months late. La-Z-Boy refused to take their defective chair back and instead is making me wait more than a month with a broken chair in my living room before they come out to...fix it?? La-Z-Boy believes it is acceptable to force a customer to keep a defective, "fixed" chair. Sadly, this was my first experience with La-Z-Boy and it's been very low quality.

Took a year to get LaZBoy to stand behind warranty on a sectional that had to be replaced due to inferior fabric. Then another 8 months to receive the new furniture. I received a wrong piece which has a problem and a sectional recliner that has a problem. Lazyboy says 8 months for the correct piece and don't have any answer on recliner section yet. LAzyboy has no service, they do not take care of existing customers, instead it appears you are flooding the market with inferior products of which you give customers the runaround hoping we will let it drop and go elsewhere. Sorry that's how I feel. My biggest mistake was buying lazyboy again. I should have learned the first time.

Initially I offered a great review to La-Z-Boy based on their sales team. However, both of my BRAND NEW RECLINERS needed major repairs. The first was in the shop for two months when the cheap fabric started unraveling. While it was being fixed, I splurged in March 2021 and bought a higher end leather, powered recliner. Within the first month, I knew it needed repair, but LZB makes the customer take it to their repair center, and as a 100% disabled veteran with major back problems, I had to wait.

We ordered our furniture almost 4 months ago. It is now two months late. I realize there is a reason for this however our sales person is never in the store, never returns phone calls and there is never a manager available to speak with. No one else in the store has the ability to look up any information on my order. This is extremely frustrating. As soon as we completed the sale and our credit card was charged they could not care less about their customer. This would definitely be our last purchase at La-Z-Boy

Buyer Beware. Received a defective chair after waiting for over 6 months for delivery, have had service guy out 3 times to get chair fixed and it has been deemed as unable to be repaired. At this point it has been a year since I ordered my furniture and just want my money back for the defective chair that they said they cannot fix. They only want to offer store credit and then are still 4-6 months out on delivery. Sad part is I have been a La-Z-Boy customer for years - but never again. I do not want store credit - I never want to give this company another dollar. Their customer service is horribly lacking.

I recently purchased a recliner from this La-Z-Boy store. After about 12 months of light use one of the seams had begun to separate. This chair was supposed to be backed by a 10 year extended warranty program which La-Z-Boy is not honoring. I have spent weeks trying to get this repaired under warranty with no luck. La-Z-Boy Canada uses a third-party company to handle their warranty claims and they look for loopholes, so they do not have to back their warranty promise. Buyers be aware this is not the same company it used to be. Save your hard earned money and shop elsewhere with a company that values integrity and ethics.

The quality of the furniture is horrible. We bought the most expensive “leather“ couch set they had. With full warranty!!! It started cracking within months. We called the store, nada. It’s been years we’ve been contacting them. The manager said he’d handle it as it’s so bad. He came back and said corporate won’t touch it. With warranty on the leather. We have cracking leather couches. And they now say the leather is “faux”! Bought the other most expensive couch they have for our living room, the seat goes in through a mechanical button. It’s automatic, hasn’t been three months and it’s broken, doesn’t go all the way in! We’ve been contacting them since & no one has bothered to come and fix it! The warranty they do not stand behind. Out of close to 45,000 in merchandise we purchased most in broken or cracking and peeling within months!! And they won’t fix or stand by any warranty! Don’t do it! It’s horrendous quality!!

STAY AWAY from these crooks! I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. Paid in full but had to wait nearly six months for "assembly." They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. (That should have been my first warning sign, product should have at least basic quality to start.) Delivery finally arrives, some guys come out and slap the pieces together like legos. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so ** off. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC.

I purchased a high leg recliner summer of 2020, after using it for a couple weeks, the seat was sagging, and that was with minimal use. A technician came out and determined that I needed a new seat., he took pictures of the old seat. La-Z-Boy sent the seat, but nothing with it. I got a new tech out and he replaced it. I showed him additional things that were wrong with the chair. He said none of the items should look like that. I am a return customer for La-Z-Boy, and purchased an identical chair several years ago. It was a beautiful, well made chair, at the same time we purchased another La-Z-Boy recliner, which also held up. We purchased the new chair because of a change in decor and color. The new chair has a hole on one wing, uneven seams and trim front and back. There is a break in binding on the front of one arm, legs were not screwed on tightly, sagging fabric all over now.

We purchased this recliner 11-18 for $1,469.06. In January of 2019, we had to have the seat replaced because of color discoloration. I have called and sent texts to customer service requesting that this chair needed to be replaced. This chair is used by only my husband. Looked at these pictures. I won’t even give you a single star.

We purchased two new La-Z-Boy chairs when we bought our new town house. We wanted to update our furniture to a newer modern color and so we gave our 20 year old La-Z-Boy Chairs to our grandkids and bought some beautiful red La-Z-Boy Chairs. They are less than 5 years old and we only are here for 6 months of the year. So this deterioration of the material on these chairs is very unsatisfactory and so is their response to this.

Recliner Sofa is one year old and is falling apart. Apparently the only thing the warranty covers is the mechanism that makes it recline. My seat cushion has collapsed and the once fluffy but firm backrest is sagging. When I called La-Z-Boy they sent a service provider from out of state to inspect it and I had to pay that fee up front. I had to buy new seat foam because I was told that it’s not under warranty and the technician had to come back to install and I had to pay an additional fee for that to happen. I’ve owned La-Z-Boy furniture before that served us well but I think they are riding the reputation they built in the past. Poor quality is what I see now. Needless to say but I won’t buy from them again.

I purchased the sectional in a La-Z-Boy retail store. 13 months later the fabric had pilled, sections wouldn't stay clipped together, and the frame snapped. I am just one average size person and the couch doesn't get used in any manner outside of lounging to watch television. The very expensive insurance that I prepaid for would not cover what they consider normal wear and tear. Of course it was then considered out of warranty so I would need to pay $150 per hour for a technician to come take a look at the sofa. That is just for the initial inspection, then they would need to order parts that I'd have to pay for including a $13.99 shipping fee.

I bought a recliner from the Bollingbrook store on 7/5/21 which was delivered on 7/22/21. On 8/1/21 I sat in the chair and it started to recline when it just stopped. There is NO power to the chair and it is now unusable. I'm 78 yrs old and can't crawl in and out of chair which is now in a reclined position. Called customer service and the earliest date for service is Oct. 7. I had this chair for 1 1/2 weeks and now have to wait 2 months for a service tech? This is totally unacceptable. Customer service said that's the best they could do but would put me on a wait list. Don't buy from La-Z-Boy. This is NO way to treat a customer!

We ordered a modular sectional last year and got it in June or so. And it's THE WORST!!!! Unfortunately, we didn't get to sit on it much since it's in the basement and we didn't hang out much in the basement, but the spaces between each modular section is TERRIBLE and very uncomfortable to sit on. You should take it off the market and I'd like some RECOURSE for spending thousands of dollars on a crap sofa...

We placed an order in January for a loveseat/sofa combination. We were told it would be a long wait and we were willing to do that. Now at delivery we found out there was a mix up and we got the version without center console. Worse: the entire style got discontinued in May of this year without notification so we can't even order what we want, or get additional pieces. I could have gone to any other furniture store and got something at half or 1/3 the price we paid for this, but it trusted La-Z-Boy as I have another sofa set that I am very happy with (10.000$+). This one is a big letdown. We are told this is a custom order and cannot be cancelled. I fail to understand what is custom about it as the product is on the website with a standard order number.

Our power reclining rocking loveseat leans me to the left, exacerbating my lumbar scoliosis. Two attempted repairs have not fixed it. Today the technician replaced the seat-back. How is that supposed to keep the chair seat from leaning me to the left when I sit? Also, we learned today that we did NOT get the 7-Day Power Pack we were promised at the store, but a one-use alkaline 9-volt battery.

Bought over 4000.00 of furniture 1 1/2 years ago, one recliner - material is pilling, couch clicks when you set down and sinks. Bought the 5 year protection plan. When I go to call about it, I'm informed I had only a year for fabric that is piling to be covered. Isn't that faulty material? They should want to make it right. The couch they will come out for a charge, but once again I only had a year for coverage. Didn't think a Name of LaZBoy would not have quality material, or stand by their products. I won't be buying from them ever or have a good opinion to give.

I really like to call attention to the great customer service provided by Bruce D, sales manager. We had an issue with our chair, which Bruce went out of his way to correct. He kept in communication with us, and worked with Manufacturer to solve our issue. Great Job!

We had an issue with the handle of our new recliner. Brian, the technician for Lazy Boy came out today and helped us tremendously. This man is a great asset to your business. It took him a long time to get to us as he told us his territory is huge and he is swamped but he did not rush us or act like our problem was not worth his time. Very polite and very professional. Thank you, Brian.

Ordered furniture in December, told it should be here by April, called in April, told it should be here by July, called in July now September. AVOID La-Z-Boy at all cost, cancel and they want to charge you a 30% restocking fee for something they have Not even built. Totally **.

Manager call you. He never did so I called back and the same guy I left the message with said he talked to the manager and he said he was going to call me! He got another shift manager on the phone who said it never got ordered and do I want to reorder it? Now I know why the store manager didn't want to call me back! I now have a call into the Corp office so we shall see what happens, but I see they live up to their name! Also I've tried to contact the Corp office to get my money back and no one answers the phone! Do not buy from this company or you will regret it!

We bought a sectional sofa from La-z-boy in 2019 and I’m ready to replace it. My seat is so uncomfortable. It feels like I’m sitting on wood. I expected to get 5 years from the sofa. I would not recommend.

I'll never buy another product from LB... I'm trying to get my $2000 recliner's broken plastic parts fixed for the 4th time and now it's gonna cost me labor $$, but I can't get through to them to get it fixed. Not the same quality as back in the 80's.

Agent Troy ** - was extremely professional - helpful and patient in handling multiple additions to a new home build furnishings project. Highly recommend the Springdale AR location. Entire management team as well as Mr. ** were extremely helpful.

The worst. We paid a substantial deposit to get a sleeper sofa with a high end fabric. They assured us at the time they would be able to deliver it up our stairs. Six months later when it was finally available, the delivery people refused to take it up the stairs. After almost a week trying to get anywhere, we finally got a manager who told us we would not get our $700 deposit back. We pointed out they could resell the sofa, but they actually came out and said it would be a lower profit margin, hence keeping our deposit to make up for the “loss.” They kept talking about customer service, but it’s really just about getting our dollars. Never ever again.

I bought a recliner chair with painted wood arms. The paint on the arms started peeling after two months. I reported it to La-Z-Boy and they told me that this is caused by wear and tear, possibly because I wear a watch. Paint on the chair arms peels easily and LA-Z-Boy will not stand behind it. They will find every excuse possible to get out of their warranty responsibility.

We live in Georgia and have had the most horrible customer service and quality experience. We bought two electric recliners last year and both have had severe problems. One of them still has not been fixed and so broken that we can't use it. The local store has changed employees and not returned our calls. Several employees told me that 2020 was a banner year for sales for La-z-boy so I'm assuming that customer service tanked during this time. My husband asks them if we could exchange the electric for a manual and they were very quick to inform us that this would not happen. If anyone has had any success with the corporate office please message me.

Couch looks terrible. Did not last 1 year. Customer service refused to come out! Said padding sliding back is not under warranty. Our last couch (Lane) lasted over 20 years. I have purchased 2 recliners, 2 sofa sleepers and this large sectional. WHAT A TOTAL waste of money. Will be my last purchase and I am sure to tell everyone that comes over that this sectional is a La-Z-Boy and they can see for themselves how bad the quality is!

I went to the Asheville store on May 24th wanting to buy c colorful sofa. The website showed several in stock on the website with the style and colors we wanted. We went in and was told that due to Covid and shortages, nothing was in stock. We didn't know but wasn't "shocked" as it's the new reality. We asked what was the earliest they would have and in what style/color. They had one coming in July and while it wasn't what we wanted but since this is happening everywhere, we went ahead and accepted it. We weren't allowed to make any changes as it would delay it till next year. So we bought it "as is". I got their store credit card and signed and received my copy. We were reassured there was 4 coming in July and one of them was ours.

I have been doing business with La-Z-Boy for decades and have been happy with the furniture. Lately I spent approximately $2500+ on rocker recliner and sofa. I called 3 days after delivery to complain that seams don’t line up with the creases in the chair making it feel like I’m sitting on ropes and the sofa is hard as a rock and there was hardly any cushioning in both pieces making it painful to sit on after just a few minutes. The manager rudely says they will exchange for a 30% restock fee and they would have to come and get the furniture I have now and wait months for new furniture. That means sitting on the floor for months.

Kelly really listened to what we were seeking for our space. She did not overwhelm us with choices that did not mesh with our request. Slight mix up with our payment. Promptly fixed though it took 2 days to acknowledge that the message was received.

We ordered our couch back in November 2020 and it was pushed back to January 2021 due to a lost piece. None of the other pieces were delivered by the way. We finally got conformation that the piece had been restored and that it would be delivered this June. The delivery guys came but only with one piece of the couch. I have been trying to reach their customer support which doesn't seem to exist because no one's returned any of my calls for the last 2 hours. This is horrible customer service and I demand that someone get back to me immediately!!!

My father, who is 95, a veteran, blind and lives on social security, purchased a chair during the Memorial Day sale. When it was delivered, he said it just didn't feel right (he's had the same now ragged chair for 20 years.) I called within hours of delivery that Saturday to return, and was told they would take care of the return on Tuesday as they were "very busy during the sale." After not hearing from anyone from the store, I finally called them on Wednesday. The salesperson informed they would be charging my father a 30% restocking fee. Is that legal? Yes. Is that morally right? No. Hope you're happy about making a profit on my poor father. This family and anyone else we know will never darken the door of a LaZboy Furniture Gallery again.

We have been a La-Z-Boy customer for 8 years. We have purchased a reclining couch and 2 chairs from them. We came into The Woodlands TX location 2/13/2021 to purchase a new reclining couch because our previous one was getting some rips. Our sales rep Amy said that the current production time was 26 weeks and that we would get our couch by the first week of August at the latest. We understood and decided to move forward with it. We have company coming into town on July 1 and the rips on our couch have gotten bigger. I called to get an updated ETA and was told they didn't have any info but to keep checking back every couple of weeks. I called Friday May 28 to check in and they told me the order was "acknowledged" by the warehouse so it should be coming soon.

In Sept. 2019 I bought a very expensive, electric La-Z-Boy recliner. Since it only had a one year warranty on the chair and 3 years on electrical, and since it was the most expensive recliner I've ever purchased, I purchased what the sales lady told me was an extended warranty. She told me, and she was assisted by another associate, that this would cover the chair entirely against anything that would happen to it for several years. It didn't matter if I spilled something on the fabric that stained it or if someone kicked an arm and it fell off by accident, it was covered. Well last week the headrest stopped working, I don't know why, one minute it worked, the next it didn't. I called the store in Metairie, LA where I purchased it and was immediately sent to service, I was OK with that.

I purchased furniture in October 2020 and was told originally it would be delivered mid- February 2021. Mid-January 2021 I receive an update changing delivery date from February to May 27th. I have tried reaching out to La-Z-Boy by calling corporate and sending an email to the heads of the company with no response at all. This is the email I sent to three of the cooperate executives, again with no response:

Trash! We were loyal customers and ordered 2 new high end recliners. After 6 months the foam dips down like an old chair and I only weigh 150lbs.! Also after 6 month the house is still overwhelmed with nasty fumes!!! NEVER again.

Purchased a recliner couch 2 years ago. We added the extra padding and was told it was covered for 3 years. We specifically asked about the fabric and was told it was included. After two years the fabric on the recliner portion seat started to separate. We called and they told us it was only covered for 1 year. You would expect a purchase of this purported quality and expense would last longer than 2 years. Our kids are grown and we decided to purchase a higher quality couch. We could buy 4 or 5 of the cheaper couches for the same price and throw them out every couple of years and would have saved money.

I had tried to get La-Z-Boy to do the right thing for weeks. Your Alpharetta store sold us a $2500 recliner that has become discolored at the head. I filed a complaint, submitted pictures yet I was told I would not get a refund. In addition, the chair was sold as "an upgraded leather". I have had 2 industry experts come to my home and attest the leather is defective and there is shoddy workmanship. We spent over $7,000 on this order number and I am tired of getting jacked around.

I purchased a high end recliner in late October, 2020. At the time Laz-Z-Boy was advertising 3-4 month delivery. It is now May and still no recliner. The sales people at the Tyler, Texas store have the attitude of it will get here when it gets here and of course no one knows anything. I was told there is an estimated ship date but it "really doesn't mean anything." They don't seem to understand the concept of a contract. I understand the COVID virus has caused problems with their New York manufacturing facility but they still need to honor their advertising and contracts.

Purchased a replacement recliner for my husband. Found one in the show room that fit him well as he is 6'4" and was comfortable with a lot of padding. Had it delivered after a long wait and it is not the same chair. No padding. He does not fit in it well. Hiships actually rub the sides and in the short time we have had it the material is wearing where his hips are hitting. He is a truck driver and only home 3 days a week so not a lot of use!!!! POOR quality. Have had the company come out and service it only to find it needs repair and told that the quality is not good by employee of LaZBoy!!! Customer service is rude and will not even offer a replacement let alone a refund. This chair was to replace a 20 year old lazyboy recliner that held up beautifully just replaced for color change. NOT A HAPPY CUSTOMER and lazy boy does not care. If I could give a negative stars I would.

I am sending this on behalf of my mother who is 81 years old. She bought this chair on her birthday for herself and was complaining it was itchy and her feet hung off the end causing her feet to fall asleep creating a problem when she went to get up. We moved it to the garage and covered it and brought her old La-Z-Boy chair back out. She had to travel to Houston for a month for personal reasons and upon return we called the sales person and requested an exchange for a larger leather recliner. We were told about the 10 day policy at that time, but the salesperson would talk to her Manager and get back with us, which we never heard back from her.

Very disappointed in your customer service. I have a leather recliner that is 4 years old. Yes it is out of warranty, but a chair from LB should last longer. The only problem with the chair is the piping. It is rotten and defective and it flakes off when you touch it, therefore the seam comes apart. It is mainly on the back of the chair. Your company and the store have said I can have a new back if I pay $210 plus shipping in US dollars, Then I was offered $100 off a new chair. The owner of the store thinks it is very odd and not seen this before. Come on LB, just fix the problem.

If I could give this company and this product 0 stars, I would. 5 years ago, my husband and I purchased a $4,000.00 Bonded Leather sectional sofa. We were told, on the sales floor, that this product had a lifetime warranty with the exceptions of "jaws and claws." The price was steep, but we paid it for that kind of guarantee. When we got our sofa, we were taking it out of the boxes, and there was a part with some of the leather coming off. We called the store, expressing our concerns about the material. We told them that if this is typical, we will just stop unboxing it, bring it back and exchange it for a different material. We were ASSURED that, No, this is a issue with how they packaged that part, and that we had nothing to fear as we had our lifetime warranty on the material should this happen down the road.

I bought a recliner from La-Z-Boy for use post surgery. Since I would be staying at a friend's home, the chair was delivered to their home. The chair was to stay in their home as a 'thanks' when I returned to my own home. It was delivered and set up in a spare bedroom where no one else would be using it about 2 weeks prior. I went to their home the night before surgery to drop off things I would need after getting out of the hospital. The chair had not been used since the setup-delivery. I sat in the chair and had a hard time getting the footrest up.

After 6 phone calls and 50 minutes on hold with "Customer Service" I'm still unable to purchase a replacement controller for a lift chair. How are we going to beat China if Americans at La-z-Boy are afraid to help other Americans who buy their products?

Our outdoor set is RUSTING away!! When I had called about the warranty they said too bad because it was about a month past it... 1 year. It rusted away in ONE year after being covered all winter! We would cover it in the summer too during any big rains. They do NOT back their product. They have lost their good name. I'm disgusted. Save yourself the headache and do NOT BUY LAZBOY!??? I'd post pictures if I could.

We bought our living room furniture from the LaZBoy store in Coquitlam. Our salesperson Soheil spent so much time with us and gave us so much help and advice to make sure we got the perfect living room set. If you shop at the LazyBoy store in Coquitlam then I would highly recommend Soheil as your salesperson!

They don't tell you delivery is ONLY on Thursday when you are searching, not when you are buying, nor when you are paying. And delivery is $100. More if you live further away. Vital information, I think.

My chair arrived and the massage and heat did not work. It took two weeks for service to come, they check the plugs and said they'd order two parts. One arrived 8-10 later. Tried to reach service, could not get through 20-30 minutes. Called the store, they said they'd call service (nothing came of that). I want just buy the parts and repair myself. La-z Boy warranty service is poor. I ordered this chair 12/26/20, it didn't arrive until 3/6, a month late and it's still not working.

I was excited today. My special order recliner was placed and credit restored after placing and cancelling it 3 days later to have Sue reorder it. Thank You Sue from the EL Paso store for your Professionalism, outstanding customer service and top notch attention to detail.

I was in the market for a leather couch and 2 matching recliners and wanted to be sure I got good quality so I went to La-Z-Boy. After talking to the sales rep and looking a different options I choose a set that I thought would last a long time. I guess just like buying a diamond ring, you should do your research and ask all the right questions otherwise you get taken, I lesson I learned the hard way. At no time did the salesperson explain to me that the leather furniture wasn't 100% leather, that the tops of the cushions were real top grain leather but the sides of the cushions and chairs were bonded leather (which means pieces of leather scraps and dust glued together).

We shopped, compared, investigated, and negotiated for months back in 2001 for a new sofa and recliner. We went to several different stores. My husband is very detailed and analytical. He even developed a spread sheet for this process. After several visits and lots of questions we chose a La-Z-Boy sofa and recliner. We determined that based on the fact that the sofa and recliner would get lots of use, we also purchased the limited life-time warranty. We were very happy with our decision and we enjoyed the sofa for many years!

The chair finally arrived 6 weeks later than promised.The side handle did not work, even remotely. I have 3 other recliners from Baer's that are not La-Z-Boy that work just fine with little effort. You practically dislocate your shoulder opening this chair. I showed the repairman the Baer's chair and the ease of operation, and the La-Z-Boy chair that I could not open. He was stocky, about 28 year old. Sat in the chair and opened it, proceeded to tell me that it was the 12" pillow's fault and that I SHOULD BE ABLE TO PUSH 2 pounds of pressure that it's my fault. With an attitude.

Being a loyal LA-Z-BOY customer from Jacksonville, I decided to purchase a new recliner for my daughter in Pensacola to enable her to rock our baby granddaughter. We ordered the Pinnacle Power Rocking Recliner in the oyster covering (02/20/21) The saleslady said "Oh, We just happen to have one in the warehouse." I paid for the chair and my daughter waited a week for delivery. Upon receipt they noticed the chair was dirty and "used" in appearance. It also was missing the power unit. The delivery guys were shocked. Either quality control is lacking at this store or they assumed they could unload a dirty broken chair and we would accept it. I am requesting an immediate credit on my card. I have always received good service in JAX and am very disappointed in the integrity of this store.

If I could give 0 on rating this company I would. I bought a living room set in May 2020 as others reviewers the furniture arrived past the due date. When it finally arrived one chair has a stain & its leg wasn't level. The store manager at Sugar Land told me that the protection service that I bought will cover the cleaning process.

I wanted to let everyone know that La-Z-Boy isn’t a good product and even worse customer service and repair people as well! We spent over 2,100 dollars for a couch and love seat in April. Not even 2 months later my loveseat was sinking in and it wasn’t comfortable at all and just bought it (my wife’s couch was bad as well). After calling and waiting almost a month they finally sent someone out and the tech said the only thing they could do is put a small foam pad to try and help the cushion. Well it took another month to get foam pads and then put them in and no help.

My husband and I had such a wonderful experience in your Latham, NY store. Kathy was so wonderful and the store manager Bill was great also. We had been to several other stores and bought from you guys because of Kathy and Bill. No one else treated us as good as they did. Your furniture is top notch and your people working for you just make it that much easier for us. Thanks to both of them. ????

I purchased and paid in full 2 sofas in late October 2020 with a maximum delivery of 16 weeks. Have called the store several times with no one calling me back. Was notified in January the sofas were set for production mid March 2021. Spoke with someone today, 3/6/21, and now they are saying production in April 2021, but still unsure of delivery. I would not have purchased if I knew it would take this long. I want a full refund!!!

You people sold me a extend warranty that was not worth the paper it was wrote on. Been trying to get my chair repaired for a year and half and still get a run around. They sold me the warranty that is suppose to be five yrs. for 190 dollars knowing it was a bunch of **. Dont buy LaZBoy. Aint the stuff it use to be. It junk and they dont stand behind what they sale.

So La-z Boy rant - reclining sofa breaks during initial shut down. Can't get anyone on the phone in customer service. Wait a few months for things to start opening and calm down. Can't get anyone on the phone. Go to La-z Boy in October to complain and get someone to help. Finally get an appointment in December. They tell me I had to pay$149 for them to come out. WHAT?? Warranty? Nope not covered (because if they had answered their customer service line back during the summer it would have been covered). Never told about the fee when we bought it was told everything was covered. I argue, they waive the fee. They never show up. Again, go to store to complain and get another appointment. Earliest is January 16. They show up do a temporary fix, order part, part gets delivered and I call to get tech out and the earliest I can get is April 10th!!!! #lazboy #lazboyworstcustomerservice #lazboyneveragain

After waiting over four months for two reclining chairs I called the Westbury, NY store to check on my estimated delivery date. I was told that my order was cancelled even though they had $525 deposit. I was not contacted by the store or my salesman. When I asked what could be done to rectify this situation I was told I would have to re-order the chairs and wait another six months which is the current delivery time for new orders! This is an unacceptable business practice. La-Z-Boy does not seem to care about the customer or our satisfaction, even though I am a returning customer! Look elsewhere and be aware. DO NOT trust them to have your best interest in mind!!!!

I recently visited A LaZBoy furniture gallery in Albuquerque, NM. I found a picture on sale and was told the item was reduced to an additional 50% and that all items with a sales or purple tag are also an additional 50% off the sales price. I then decided to shop a little more and found 4 lamps on sale. I paid for the merchandise with a debit card and the sale was final. I went to move my car closer to the entrance. When I returned to get the items the sales person advised me he made a mistake & the items were not an additional 50% off & the manager would refund me or I could pay an additional $127.29 on top of the $153.72 I already paid because "the store cannot afford to take that kind of loss". The sales person went on to add that if I did not want the lamps he would give them to his mother because she needs lamps.

We purchased a love seat on November 11, 2020, was given a delivery date that would be before Easter. The paperwork says up within 20 weeks. When we call once a month to see if the delivery date has changed the people are very rude. Was told the delivery date is now sometime in June. Was told not to call again asking about a delivery date! When I told her I will be writing a review she replies she did not care! We went to Mor and bought a love seat was delivered within 3 weeks. JUST would like a refund at this point. Was told that not possible! Mor offers a refund all the way up until the delivery date. Just ask! YEP.

Ordered a La-Z-Boy chair 11/28/2020 with the expectation of arrival January 6th 2021 which the salesperson Rebecca ** had said it would arrive. Paid in full and called again mid January when we were told end of January it would arrive. Called today january 30th and given a tentative March date. The chair hasn’t even been manufactured yet. I asked for a full refund. She said no. Unreasonable, untruthful and a big sales pitch when we bought it but the service and lying to us doesn’t sit well with me. I want a full refund!

After shopping at many different furniture stores, I decided on La-Z-Boy to purchase my leather couch. The salesman told me the couch was made of 100% Leather, not bonded fabric. Clearly this is a lie as the seats back and arms are leather, but the areas on the sides of the cushions are bonded fabric. It's peeling and very unsightly. I have contacted La-Z-Boy, after several emails back and forth they offered to replace the damaged areas at a cost to me of approx $1000. (I would have to pay for the fabric and an hourly rate to make the repairs.) And they would replace it with the same cheap and bonded fabric. I feel cheated as I could have bought this couch for half the price at anyone of the five furniture's I has shopped at. I bought from La-Z-Boy of Wilmington because I was told the couch was 100 % leather. I paid $3999.00 for this cheaply manufactured couch.

We purchased an all electric massage recliner for a Christmas present for my mom. It stopped working within 3 weeks and it now sits in a corner waiting for you to do something. THIS IS RIDICULOUS! I am so disappointed in your quality and customer service.

I cannot believe the La-Z-Boy company cannot build their furniture in a timely manner. Many other companies have filled their obligations during this trying time. I have now been informed it will be a longer wait. For people that are trying to buy American this is very disappointing.

Wife and I spent a day going to different stores looking for new living room furniture. Decided on La-Z-Boy. Guy at the store was super helpful and nice. Told him what we wanted and which fabric and he gave us a price of roughly $4000. I was messing around on the internet and found the same thing we wanted, but it was only $2850!!! Guy at the store was not happy, not with us, but with the fact he was losing this sale to the website. I was able to add to my cart and press the checkout button and everything was correct.

The company eventually got back to me and the matter was resolved. The quality of the furniture remains high.

Got this chair in Oct. Bought it in Buford GA because Greenville SC did not carry the color. The recliner is a piece of junk and sits sideways. Sent several emails to customer service without any response! Called La-Z-Boy customer service and they told me to call the Greenville store, They told me $99 to come look at it! Called the Buford store and they told me I had to bring it to them and it would be 3 weeks till they could look at it. Keep in mind this recliner is 2 months old and cost over $1600.00. Maybe the salesperson in Buford should have told me they would not service it or maybe the salesperson in Greenville should not have sent me to GA for the color I wanted. Bottom line is I now have a new $1600.00 chair that I can't use because it sit sideways! Beware of La-Z-Boy. Only thing worse than the chair is their customer service!

I bought my first La-Z-Boy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. Wow has the company changed! My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Décor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). The section was returned, fixed, then delivered again.

Visited La-Z-Boy Perimeter, Atlanta, GA showroom on October 31, 2020, sales consultant Blakely ** assisted me. Needed chair and ottoman asap and Mr. ** told me that the one I wanted was on the delivery truck and that I should receive it by the end of November. I purchased that chair and ottoman. I telephoned the Perimeter store first week of December to inquire about my furniture and was told by Jessica that it was in the process of being made. Blakely ** lied to me about the furniture being on the truck otherwise I would not have purchased it. I also telephone customer service and never received a return phone call. This is not how you conduct business. I cannot get my money back and I will not receive the furniture until February.

We had 2 La-Z-Boy reclining sofas for over 10 years. When it came time to replace them, we went back to La-Z-Boy. We are regretting that decision. After just three months, the sofas has to be restuffed. We questioned about the stuffing becoming compressed again, and were told no, the sofas didn't have enough stuffing in them. Twice in the first year, the sofas have had to be restuffed. Now here we are 14 months into two new sofas, and they need stuffing again. Of course, warranty has expired, and we have to pay for that. The sofas are not even paid for yet, and are already uncomfortable to sit on. We are only two adults in the house, so no abuse from children. Never again. I do not recommend their furniture. It is not the quality it once was.

If I could I would give a 0. I have always been a fan of La-Z-Boy furniture. Have a leather recliner that is 20+ years old (used daily) still not showing any wear. I regret I did not check reviews before buying. There are 100’s of dissatisfied customers. La-Z-Boy furniture is not what it use to be. When I was furnishing our winter home I went directly & only to local La-Z-Boy store. The leather faded on headrest within 3 months. I purchased the warranty (which was highly recommended by my salesman). I immediately called the insurance, sent pictures as requested, & was told this was normal wear & tear and they refused to repair or replace. What good leather would the color fade within 3 months.

Purchased a recliner on 8/24. Was given a 3 month delivery estimate which would get the recliner to us prior to my son being born. The recliner was purchased for my wife to use while nursing. This was updated to 12/14. That date came and went, not even a phone call from them. Called them last week and they said it was on its way to the warehouse, delayed by snow. Called today and now they say 1/24. 5 months after I purchased it. Absolutely ridiculous and they say if I cancel my order I will have to pay a 30% restock fee. This was purchased so my wife could use it for nursing. The baby is 3 weeks old and will be almost 2 months before it even leaves the factory. No contact at all from the company. Terrible.

It took me three month to determine it was my new recliner causing extreme pain in my legs. I thought pains was caused working in yard but realize now it is my recliner. Customer Service told me my recliner was three months old and is classified as used and nothing they can do about the recliner. I paid more than $1000 for a recliner l cannot use. I do not recommend La-z-Boy. I thought they stood behind their expensive recliners.

My 89 year old mother really wanted a new recliner for Christmas, so on 9/6, we took her to your Pineville NC store. Because of Covid, we wanted her in and out quickly. As soon as she selected the chair, we got her out and finished the transaction with a newer associate.

La-Z-Boy Currently on hold and waiting for comfort care 33 minutes. I have called several times with no success of getting through. Bought a Recliner for my 90 year old Uncle. It seemed fine at first but he had a hard time opening it and when it closes is like you going to fly out of the chair. We wanted to exchange it but George said that we could not after three days. I should have been aware because when I bought the chair three people came in with complaints about their purchases. It is very stressful because we got rid the 20 year old chair which was much more comfortable. Now he is stressed out every day because of this chair. And really not for nothing for 1000.00 the damn thing should not be so difficult to open and uncomfortable. I am videotaping the call if I ever get through???? 37 minutes....

Ordered two chairs in May 2020; received June 2020... both chairs defective on delivery; service crew came and had idea as to how to fix. Replacements ordered (July 2020); 6 weeks later we were told fabric was not in stock for replacements... Ordered two NEW chairs as replacements to the replacements (September 2020); repeated calls, opened BBB complaint, totally ignored by servicing and management in just trying to obtain updates on production... Finally told 16 weeks from our order (which would place the completion in January 2021); just received notice that now they are pushing to mid-late Feb. 2021. Run away and do not darken these doors... We are going to be over 10 months invested in trying to get a quality chairs (AND WE PAID IN FULL ON THE ORDER!!!!) Bad, sorry company that is hiding behind Covid.

While the person who helped me on the phone with my repair service was very nice, it should not have taken me an hour just to schedule an appointment. I was quoted a cost of $124/hour for your repair tech just to come to my home. How much is my time worth, though? If your call lines are that busy, maybe hire more people (there are people anxious for work right now) or at least install a "leave your info and we'll get back to you A.S.A.P" message system. Don't leave me hanging with your abysmal excuse for hold music for 45 minutes.

On 10/25/20 I purchased a couch, love seat, two pillows, table and 4 chairs from La-Z-Boy in North Charleston, SC. I was told by the sales representative that the items were in the warehouse and would be delivered before Thanksgiving, and if I did not like anything, they could be returned within 7 days for a full refund. I called near Thanksgiving to schedule delivery and was told by the sales representative that the items would be delivered to the warehouse on November 30 (contradicting earlier statement that the items were already in the warehouse).

I placed the order for a sectional in August 2020. The sales rep promised me the furniture would be delivered by Thanksgiving. The week before Thanksgiving, I had not heard anything from the store, company or sales rep. I called and they told me the corner piece is back ordered. It would be in early December. I just call again and now told it will be scheduled for delivery December 24th!!

Excellent store with a wide selection of recliners, sofas, any type of seating furniture you may be looking for. The latest designs and technology available which I did not know about and competitive with other designs. Staff very helpful and truly knowledgeable.

Bought Vail model rocker-recliner on swivel base. When returning to upright position, chair makes a loud CLUNK, that did not occur in showroom model. I returned to showroom to verify this. Entered a request for product service, and the rep responded with a service call. He stated "That's just the 'La-Z-Boy clunk'. It is inherent in the model, and nothing can be done about it." My original product review was not posted, nor could I update the review.

The sales associates are very pleasant, accommodating, patient and helpful. My husband and I purchased a recliner sofa last year and two personal recliners this year and are extremely happy with our purchase. I would highly recommend them!???

It's very relaxing and it has a very unique smell. I would love to tell people how great their prices are. The workers are very nice and respectful. The material they use is very soft and very clean. You must try some of their furniture, you will have it a very long time, if you take care of it.

They had exactly the reclining chair I was hoping to get. It was a lot more expensive than I had expected to pay but I couldn't resist and I'm very happy with it in my living room. I'm also pleased with the guarantee.

Love La-Z-Boy! Never had a problem and will work with you to get price you are satisfied with. Comfy and long lasting! The furniture is beautiful with many custom choices. Cleans up easily too. I added additional cushion material to my sofa cushions. Plus variety of Styles to select from. Made in Mi!