La-Z-Boy Furniture Galleries Reviews

Manager call you. He never did so I called back and the same guy I left the message with said he talked to the manager and he said he was going to call me! He got another shift manager on the phone who said it never got ordered and do I want to reorder it? Now I know why the store manager didn't want to call me back! I now have a call into the Corp office so we shall see what happens, but I see they live up to their name! Also I've tried to contact the Corp office to get my money back and no one answers the phone! Do not buy from this company or you will regret it!

We bought a sectional sofa from La-z-boy in 2019 and I’m ready to replace it. My seat is so uncomfortable. It feels like I’m sitting on wood. I expected to get 5 years from the sofa. I would not recommend.

I'll never buy another product from LB... I'm trying to get my $2000 recliner's broken plastic parts fixed for the 4th time and now it's gonna cost me labor $$, but I can't get through to them to get it fixed. Not the same quality as back in the 80's.

Agent Troy ** - was extremely professional - helpful and patient in handling multiple additions to a new home build furnishings project. Highly recommend the Springdale AR location. Entire management team as well as Mr. ** were extremely helpful.

The worst. We paid a substantial deposit to get a sleeper sofa with a high end fabric. They assured us at the time they would be able to deliver it up our stairs. Six months later when it was finally available, the delivery people refused to take it up the stairs. After almost a week trying to get anywhere, we finally got a manager who told us we would not get our $700 deposit back. We pointed out they could resell the sofa, but they actually came out and said it would be a lower profit margin, hence keeping our deposit to make up for the “loss.” They kept talking about customer service, but it’s really just about getting our dollars. Never ever again.

I bought a recliner chair with painted wood arms. The paint on the arms started peeling after two months. I reported it to La-Z-Boy and they told me that this is caused by wear and tear, possibly because I wear a watch. Paint on the chair arms peels easily and LA-Z-Boy will not stand behind it. They will find every excuse possible to get out of their warranty responsibility.

We live in Georgia and have had the most horrible customer service and quality experience. We bought two electric recliners last year and both have had severe problems. One of them still has not been fixed and so broken that we can't use it. The local store has changed employees and not returned our calls. Several employees told me that 2020 was a banner year for sales for La-z-boy so I'm assuming that customer service tanked during this time. My husband asks them if we could exchange the electric for a manual and they were very quick to inform us that this would not happen. If anyone has had any success with the corporate office please message me.

Couch looks terrible. Did not last 1 year. Customer service refused to come out! Said padding sliding back is not under warranty. Our last couch (Lane) lasted over 20 years. I have purchased 2 recliners, 2 sofa sleepers and this large sectional. WHAT A TOTAL waste of money. Will be my last purchase and I am sure to tell everyone that comes over that this sectional is a La-Z-Boy and they can see for themselves how bad the quality is!

I went to the Asheville store on May 24th wanting to buy c colorful sofa. The website showed several in stock on the website with the style and colors we wanted. We went in and was told that due to Covid and shortages, nothing was in stock. We didn't know but wasn't "shocked" as it's the new reality. We asked what was the earliest they would have and in what style/color. They had one coming in July and while it wasn't what we wanted but since this is happening everywhere, we went ahead and accepted it. We weren't allowed to make any changes as it would delay it till next year. So we bought it "as is". I got their store credit card and signed and received my copy. We were reassured there was 4 coming in July and one of them was ours.

I have been doing business with La-Z-Boy for decades and have been happy with the furniture. Lately I spent approximately $2500+ on rocker recliner and sofa. I called 3 days after delivery to complain that seams don’t line up with the creases in the chair making it feel like I’m sitting on ropes and the sofa is hard as a rock and there was hardly any cushioning in both pieces making it painful to sit on after just a few minutes. The manager rudely says they will exchange for a 30% restock fee and they would have to come and get the furniture I have now and wait months for new furniture. That means sitting on the floor for months.

Kelly really listened to what we were seeking for our space. She did not overwhelm us with choices that did not mesh with our request. Slight mix up with our payment. Promptly fixed though it took 2 days to acknowledge that the message was received.

We ordered our couch back in November 2020 and it was pushed back to January 2021 due to a lost piece. None of the other pieces were delivered by the way. We finally got conformation that the piece had been restored and that it would be delivered this June. The delivery guys came but only with one piece of the couch. I have been trying to reach their customer support which doesn't seem to exist because no one's returned any of my calls for the last 2 hours. This is horrible customer service and I demand that someone get back to me immediately!!!

My father, who is 95, a veteran, blind and lives on social security, purchased a chair during the Memorial Day sale. When it was delivered, he said it just didn't feel right (he's had the same now ragged chair for 20 years.) I called within hours of delivery that Saturday to return, and was told they would take care of the return on Tuesday as they were "very busy during the sale." After not hearing from anyone from the store, I finally called them on Wednesday. The salesperson informed they would be charging my father a 30% restocking fee. Is that legal? Yes. Is that morally right? No. Hope you're happy about making a profit on my poor father. This family and anyone else we know will never darken the door of a LaZboy Furniture Gallery again.

We have been a La-Z-Boy customer for 8 years. We have purchased a reclining couch and 2 chairs from them. We came into The Woodlands TX location 2/13/2021 to purchase a new reclining couch because our previous one was getting some rips. Our sales rep Amy said that the current production time was 26 weeks and that we would get our couch by the first week of August at the latest. We understood and decided to move forward with it. We have company coming into town on July 1 and the rips on our couch have gotten bigger. I called to get an updated ETA and was told they didn't have any info but to keep checking back every couple of weeks. I called Friday May 28 to check in and they told me the order was "acknowledged" by the warehouse so it should be coming soon.

In Sept. 2019 I bought a very expensive, electric La-Z-Boy recliner. Since it only had a one year warranty on the chair and 3 years on electrical, and since it was the most expensive recliner I've ever purchased, I purchased what the sales lady told me was an extended warranty. She told me, and she was assisted by another associate, that this would cover the chair entirely against anything that would happen to it for several years. It didn't matter if I spilled something on the fabric that stained it or if someone kicked an arm and it fell off by accident, it was covered. Well last week the headrest stopped working, I don't know why, one minute it worked, the next it didn't. I called the store in Metairie, LA where I purchased it and was immediately sent to service, I was OK with that.

I purchased furniture in October 2020 and was told originally it would be delivered mid- February 2021. Mid-January 2021 I receive an update changing delivery date from February to May 27th. I have tried reaching out to La-Z-Boy by calling corporate and sending an email to the heads of the company with no response at all. This is the email I sent to three of the cooperate executives, again with no response:

Trash! We were loyal customers and ordered 2 new high end recliners. After 6 months the foam dips down like an old chair and I only weigh 150lbs.! Also after 6 month the house is still overwhelmed with nasty fumes!!! NEVER again.

Purchased a recliner couch 2 years ago. We added the extra padding and was told it was covered for 3 years. We specifically asked about the fabric and was told it was included. After two years the fabric on the recliner portion seat started to separate. We called and they told us it was only covered for 1 year. You would expect a purchase of this purported quality and expense would last longer than 2 years. Our kids are grown and we decided to purchase a higher quality couch. We could buy 4 or 5 of the cheaper couches for the same price and throw them out every couple of years and would have saved money.

I had tried to get La-Z-Boy to do the right thing for weeks. Your Alpharetta store sold us a $2500 recliner that has become discolored at the head. I filed a complaint, submitted pictures yet I was told I would not get a refund. In addition, the chair was sold as "an upgraded leather". I have had 2 industry experts come to my home and attest the leather is defective and there is shoddy workmanship. We spent over $7,000 on this order number and I am tired of getting jacked around.

I purchased a high end recliner in late October, 2020. At the time Laz-Z-Boy was advertising 3-4 month delivery. It is now May and still no recliner. The sales people at the Tyler, Texas store have the attitude of it will get here when it gets here and of course no one knows anything. I was told there is an estimated ship date but it "really doesn't mean anything." They don't seem to understand the concept of a contract. I understand the COVID virus has caused problems with their New York manufacturing facility but they still need to honor their advertising and contracts.

Purchased a replacement recliner for my husband. Found one in the show room that fit him well as he is 6'4" and was comfortable with a lot of padding. Had it delivered after a long wait and it is not the same chair. No padding. He does not fit in it well. Hiships actually rub the sides and in the short time we have had it the material is wearing where his hips are hitting. He is a truck driver and only home 3 days a week so not a lot of use!!!! POOR quality. Have had the company come out and service it only to find it needs repair and told that the quality is not good by employee of LaZBoy!!! Customer service is rude and will not even offer a replacement let alone a refund. This chair was to replace a 20 year old lazyboy recliner that held up beautifully just replaced for color change. NOT A HAPPY CUSTOMER and lazy boy does not care. If I could give a negative stars I would.

I am sending this on behalf of my mother who is 81 years old. She bought this chair on her birthday for herself and was complaining it was itchy and her feet hung off the end causing her feet to fall asleep creating a problem when she went to get up. We moved it to the garage and covered it and brought her old La-Z-Boy chair back out. She had to travel to Houston for a month for personal reasons and upon return we called the sales person and requested an exchange for a larger leather recliner. We were told about the 10 day policy at that time, but the salesperson would talk to her Manager and get back with us, which we never heard back from her.

Very disappointed in your customer service. I have a leather recliner that is 4 years old. Yes it is out of warranty, but a chair from LB should last longer. The only problem with the chair is the piping. It is rotten and defective and it flakes off when you touch it, therefore the seam comes apart. It is mainly on the back of the chair. Your company and the store have said I can have a new back if I pay $210 plus shipping in US dollars, Then I was offered $100 off a new chair. The owner of the store thinks it is very odd and not seen this before. Come on LB, just fix the problem.

If I could give this company and this product 0 stars, I would. 5 years ago, my husband and I purchased a $4,000.00 Bonded Leather sectional sofa. We were told, on the sales floor, that this product had a lifetime warranty with the exceptions of "jaws and claws." The price was steep, but we paid it for that kind of guarantee. When we got our sofa, we were taking it out of the boxes, and there was a part with some of the leather coming off. We called the store, expressing our concerns about the material. We told them that if this is typical, we will just stop unboxing it, bring it back and exchange it for a different material. We were ASSURED that, No, this is a issue with how they packaged that part, and that we had nothing to fear as we had our lifetime warranty on the material should this happen down the road.

I bought a recliner from La-Z-Boy for use post surgery. Since I would be staying at a friend's home, the chair was delivered to their home. The chair was to stay in their home as a 'thanks' when I returned to my own home. It was delivered and set up in a spare bedroom where no one else would be using it about 2 weeks prior. I went to their home the night before surgery to drop off things I would need after getting out of the hospital. The chair had not been used since the setup-delivery. I sat in the chair and had a hard time getting the footrest up.

After 6 phone calls and 50 minutes on hold with "Customer Service" I'm still unable to purchase a replacement controller for a lift chair. How are we going to beat China if Americans at La-z-Boy are afraid to help other Americans who buy their products?

Our outdoor set is RUSTING away!! When I had called about the warranty they said too bad because it was about a month past it... 1 year. It rusted away in ONE year after being covered all winter! We would cover it in the summer too during any big rains. They do NOT back their product. They have lost their good name. I'm disgusted. Save yourself the headache and do NOT BUY LAZBOY!??? I'd post pictures if I could.

We bought our living room furniture from the LaZBoy store in Coquitlam. Our salesperson Soheil spent so much time with us and gave us so much help and advice to make sure we got the perfect living room set. If you shop at the LazyBoy store in Coquitlam then I would highly recommend Soheil as your salesperson!

They don't tell you delivery is ONLY on Thursday when you are searching, not when you are buying, nor when you are paying. And delivery is $100. More if you live further away. Vital information, I think.

My chair arrived and the massage and heat did not work. It took two weeks for service to come, they check the plugs and said they'd order two parts. One arrived 8-10 later. Tried to reach service, could not get through 20-30 minutes. Called the store, they said they'd call service (nothing came of that). I want just buy the parts and repair myself. La-z Boy warranty service is poor. I ordered this chair 12/26/20, it didn't arrive until 3/6, a month late and it's still not working.

I was excited today. My special order recliner was placed and credit restored after placing and cancelling it 3 days later to have Sue reorder it. Thank You Sue from the EL Paso store for your Professionalism, outstanding customer service and top notch attention to detail.

I was in the market for a leather couch and 2 matching recliners and wanted to be sure I got good quality so I went to La-Z-Boy. After talking to the sales rep and looking a different options I choose a set that I thought would last a long time. I guess just like buying a diamond ring, you should do your research and ask all the right questions otherwise you get taken, I lesson I learned the hard way. At no time did the salesperson explain to me that the leather furniture wasn't 100% leather, that the tops of the cushions were real top grain leather but the sides of the cushions and chairs were bonded leather (which means pieces of leather scraps and dust glued together).

We shopped, compared, investigated, and negotiated for months back in 2001 for a new sofa and recliner. We went to several different stores. My husband is very detailed and analytical. He even developed a spread sheet for this process. After several visits and lots of questions we chose a La-Z-Boy sofa and recliner. We determined that based on the fact that the sofa and recliner would get lots of use, we also purchased the limited life-time warranty. We were very happy with our decision and we enjoyed the sofa for many years!

The chair finally arrived 6 weeks later than promised.The side handle did not work, even remotely. I have 3 other recliners from Baer's that are not La-Z-Boy that work just fine with little effort. You practically dislocate your shoulder opening this chair. I showed the repairman the Baer's chair and the ease of operation, and the La-Z-Boy chair that I could not open. He was stocky, about 28 year old. Sat in the chair and opened it, proceeded to tell me that it was the 12" pillow's fault and that I SHOULD BE ABLE TO PUSH 2 pounds of pressure that it's my fault. With an attitude.

Being a loyal LA-Z-BOY customer from Jacksonville, I decided to purchase a new recliner for my daughter in Pensacola to enable her to rock our baby granddaughter. We ordered the Pinnacle Power Rocking Recliner in the oyster covering (02/20/21) The saleslady said "Oh, We just happen to have one in the warehouse." I paid for the chair and my daughter waited a week for delivery. Upon receipt they noticed the chair was dirty and "used" in appearance. It also was missing the power unit. The delivery guys were shocked. Either quality control is lacking at this store or they assumed they could unload a dirty broken chair and we would accept it. I am requesting an immediate credit on my card. I have always received good service in JAX and am very disappointed in the integrity of this store.

If I could give 0 on rating this company I would. I bought a living room set in May 2020 as others reviewers the furniture arrived past the due date. When it finally arrived one chair has a stain & its leg wasn't level. The store manager at Sugar Land told me that the protection service that I bought will cover the cleaning process.

I wanted to let everyone know that La-Z-Boy isn’t a good product and even worse customer service and repair people as well! We spent over 2,100 dollars for a couch and love seat in April. Not even 2 months later my loveseat was sinking in and it wasn’t comfortable at all and just bought it (my wife’s couch was bad as well). After calling and waiting almost a month they finally sent someone out and the tech said the only thing they could do is put a small foam pad to try and help the cushion. Well it took another month to get foam pads and then put them in and no help.

My husband and I had such a wonderful experience in your Latham, NY store. Kathy was so wonderful and the store manager Bill was great also. We had been to several other stores and bought from you guys because of Kathy and Bill. No one else treated us as good as they did. Your furniture is top notch and your people working for you just make it that much easier for us. Thanks to both of them. ????

I purchased and paid in full 2 sofas in late October 2020 with a maximum delivery of 16 weeks. Have called the store several times with no one calling me back. Was notified in January the sofas were set for production mid March 2021. Spoke with someone today, 3/6/21, and now they are saying production in April 2021, but still unsure of delivery. I would not have purchased if I knew it would take this long. I want a full refund!!!

You people sold me a extend warranty that was not worth the paper it was wrote on. Been trying to get my chair repaired for a year and half and still get a run around. They sold me the warranty that is suppose to be five yrs. for 190 dollars knowing it was a bunch of **. Dont buy LaZBoy. Aint the stuff it use to be. It junk and they dont stand behind what they sale.

So La-z Boy rant - reclining sofa breaks during initial shut down. Can't get anyone on the phone in customer service. Wait a few months for things to start opening and calm down. Can't get anyone on the phone. Go to La-z Boy in October to complain and get someone to help. Finally get an appointment in December. They tell me I had to pay$149 for them to come out. WHAT?? Warranty? Nope not covered (because if they had answered their customer service line back during the summer it would have been covered). Never told about the fee when we bought it was told everything was covered. I argue, they waive the fee. They never show up. Again, go to store to complain and get another appointment. Earliest is January 16. They show up do a temporary fix, order part, part gets delivered and I call to get tech out and the earliest I can get is April 10th!!!! #lazboy #lazboyworstcustomerservice #lazboyneveragain

After waiting over four months for two reclining chairs I called the Westbury, NY store to check on my estimated delivery date. I was told that my order was cancelled even though they had $525 deposit. I was not contacted by the store or my salesman. When I asked what could be done to rectify this situation I was told I would have to re-order the chairs and wait another six months which is the current delivery time for new orders! This is an unacceptable business practice. La-Z-Boy does not seem to care about the customer or our satisfaction, even though I am a returning customer! Look elsewhere and be aware. DO NOT trust them to have your best interest in mind!!!!

I recently visited A LaZBoy furniture gallery in Albuquerque, NM. I found a picture on sale and was told the item was reduced to an additional 50% and that all items with a sales or purple tag are also an additional 50% off the sales price. I then decided to shop a little more and found 4 lamps on sale. I paid for the merchandise with a debit card and the sale was final. I went to move my car closer to the entrance. When I returned to get the items the sales person advised me he made a mistake & the items were not an additional 50% off & the manager would refund me or I could pay an additional $127.29 on top of the $153.72 I already paid because "the store cannot afford to take that kind of loss". The sales person went on to add that if I did not want the lamps he would give them to his mother because she needs lamps.

We purchased a love seat on November 11, 2020, was given a delivery date that would be before Easter. The paperwork says up within 20 weeks. When we call once a month to see if the delivery date has changed the people are very rude. Was told the delivery date is now sometime in June. Was told not to call again asking about a delivery date! When I told her I will be writing a review she replies she did not care! We went to Mor and bought a love seat was delivered within 3 weeks. JUST would like a refund at this point. Was told that not possible! Mor offers a refund all the way up until the delivery date. Just ask! YEP.

Ordered a La-Z-Boy chair 11/28/2020 with the expectation of arrival January 6th 2021 which the salesperson Rebecca ** had said it would arrive. Paid in full and called again mid January when we were told end of January it would arrive. Called today january 30th and given a tentative March date. The chair hasn’t even been manufactured yet. I asked for a full refund. She said no. Unreasonable, untruthful and a big sales pitch when we bought it but the service and lying to us doesn’t sit well with me. I want a full refund!

After shopping at many different furniture stores, I decided on La-Z-Boy to purchase my leather couch. The salesman told me the couch was made of 100% Leather, not bonded fabric. Clearly this is a lie as the seats back and arms are leather, but the areas on the sides of the cushions are bonded fabric. It's peeling and very unsightly. I have contacted La-Z-Boy, after several emails back and forth they offered to replace the damaged areas at a cost to me of approx $1000. (I would have to pay for the fabric and an hourly rate to make the repairs.) And they would replace it with the same cheap and bonded fabric. I feel cheated as I could have bought this couch for half the price at anyone of the five furniture's I has shopped at. I bought from La-Z-Boy of Wilmington because I was told the couch was 100 % leather. I paid $3999.00 for this cheaply manufactured couch.

We purchased an all electric massage recliner for a Christmas present for my mom. It stopped working within 3 weeks and it now sits in a corner waiting for you to do something. THIS IS RIDICULOUS! I am so disappointed in your quality and customer service.

I cannot believe the La-Z-Boy company cannot build their furniture in a timely manner. Many other companies have filled their obligations during this trying time. I have now been informed it will be a longer wait. For people that are trying to buy American this is very disappointing.

Wife and I spent a day going to different stores looking for new living room furniture. Decided on La-Z-Boy. Guy at the store was super helpful and nice. Told him what we wanted and which fabric and he gave us a price of roughly $4000. I was messing around on the internet and found the same thing we wanted, but it was only $2850!!! Guy at the store was not happy, not with us, but with the fact he was losing this sale to the website. I was able to add to my cart and press the checkout button and everything was correct.

The company eventually got back to me and the matter was resolved. The quality of the furniture remains high.

Got this chair in Oct. Bought it in Buford GA because Greenville SC did not carry the color. The recliner is a piece of junk and sits sideways. Sent several emails to customer service without any response! Called La-Z-Boy customer service and they told me to call the Greenville store, They told me $99 to come look at it! Called the Buford store and they told me I had to bring it to them and it would be 3 weeks till they could look at it. Keep in mind this recliner is 2 months old and cost over $1600.00. Maybe the salesperson in Buford should have told me they would not service it or maybe the salesperson in Greenville should not have sent me to GA for the color I wanted. Bottom line is I now have a new $1600.00 chair that I can't use because it sit sideways! Beware of La-Z-Boy. Only thing worse than the chair is their customer service!

I bought my first La-Z-Boy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. Wow has the company changed! My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Décor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). The section was returned, fixed, then delivered again.

Visited La-Z-Boy Perimeter, Atlanta, GA showroom on October 31, 2020, sales consultant Blakely ** assisted me. Needed chair and ottoman asap and Mr. ** told me that the one I wanted was on the delivery truck and that I should receive it by the end of November. I purchased that chair and ottoman. I telephoned the Perimeter store first week of December to inquire about my furniture and was told by Jessica that it was in the process of being made. Blakely ** lied to me about the furniture being on the truck otherwise I would not have purchased it. I also telephone customer service and never received a return phone call. This is not how you conduct business. I cannot get my money back and I will not receive the furniture until February.

We had 2 La-Z-Boy reclining sofas for over 10 years. When it came time to replace them, we went back to La-Z-Boy. We are regretting that decision. After just three months, the sofas has to be restuffed. We questioned about the stuffing becoming compressed again, and were told no, the sofas didn't have enough stuffing in them. Twice in the first year, the sofas have had to be restuffed. Now here we are 14 months into two new sofas, and they need stuffing again. Of course, warranty has expired, and we have to pay for that. The sofas are not even paid for yet, and are already uncomfortable to sit on. We are only two adults in the house, so no abuse from children. Never again. I do not recommend their furniture. It is not the quality it once was.

If I could I would give a 0. I have always been a fan of La-Z-Boy furniture. Have a leather recliner that is 20+ years old (used daily) still not showing any wear. I regret I did not check reviews before buying. There are 100’s of dissatisfied customers. La-Z-Boy furniture is not what it use to be. When I was furnishing our winter home I went directly & only to local La-Z-Boy store. The leather faded on headrest within 3 months. I purchased the warranty (which was highly recommended by my salesman). I immediately called the insurance, sent pictures as requested, & was told this was normal wear & tear and they refused to repair or replace. What good leather would the color fade within 3 months.

Purchased a recliner on 8/24. Was given a 3 month delivery estimate which would get the recliner to us prior to my son being born. The recliner was purchased for my wife to use while nursing. This was updated to 12/14. That date came and went, not even a phone call from them. Called them last week and they said it was on its way to the warehouse, delayed by snow. Called today and now they say 1/24. 5 months after I purchased it. Absolutely ridiculous and they say if I cancel my order I will have to pay a 30% restock fee. This was purchased so my wife could use it for nursing. The baby is 3 weeks old and will be almost 2 months before it even leaves the factory. No contact at all from the company. Terrible.

It took me three month to determine it was my new recliner causing extreme pain in my legs. I thought pains was caused working in yard but realize now it is my recliner. Customer Service told me my recliner was three months old and is classified as used and nothing they can do about the recliner. I paid more than $1000 for a recliner l cannot use. I do not recommend La-z-Boy. I thought they stood behind their expensive recliners.

My 89 year old mother really wanted a new recliner for Christmas, so on 9/6, we took her to your Pineville NC store. Because of Covid, we wanted her in and out quickly. As soon as she selected the chair, we got her out and finished the transaction with a newer associate.

La-Z-Boy Currently on hold and waiting for comfort care 33 minutes. I have called several times with no success of getting through. Bought a Recliner for my 90 year old Uncle. It seemed fine at first but he had a hard time opening it and when it closes is like you going to fly out of the chair. We wanted to exchange it but George said that we could not after three days. I should have been aware because when I bought the chair three people came in with complaints about their purchases. It is very stressful because we got rid the 20 year old chair which was much more comfortable. Now he is stressed out every day because of this chair. And really not for nothing for 1000.00 the damn thing should not be so difficult to open and uncomfortable. I am videotaping the call if I ever get through???? 37 minutes....

Ordered two chairs in May 2020; received June 2020... both chairs defective on delivery; service crew came and had idea as to how to fix. Replacements ordered (July 2020); 6 weeks later we were told fabric was not in stock for replacements... Ordered two NEW chairs as replacements to the replacements (September 2020); repeated calls, opened BBB complaint, totally ignored by servicing and management in just trying to obtain updates on production... Finally told 16 weeks from our order (which would place the completion in January 2021); just received notice that now they are pushing to mid-late Feb. 2021. Run away and do not darken these doors... We are going to be over 10 months invested in trying to get a quality chairs (AND WE PAID IN FULL ON THE ORDER!!!!) Bad, sorry company that is hiding behind Covid.

While the person who helped me on the phone with my repair service was very nice, it should not have taken me an hour just to schedule an appointment. I was quoted a cost of $124/hour for your repair tech just to come to my home. How much is my time worth, though? If your call lines are that busy, maybe hire more people (there are people anxious for work right now) or at least install a "leave your info and we'll get back to you A.S.A.P" message system. Don't leave me hanging with your abysmal excuse for hold music for 45 minutes.

On 10/25/20 I purchased a couch, love seat, two pillows, table and 4 chairs from La-Z-Boy in North Charleston, SC. I was told by the sales representative that the items were in the warehouse and would be delivered before Thanksgiving, and if I did not like anything, they could be returned within 7 days for a full refund. I called near Thanksgiving to schedule delivery and was told by the sales representative that the items would be delivered to the warehouse on November 30 (contradicting earlier statement that the items were already in the warehouse).

I placed the order for a sectional in August 2020. The sales rep promised me the furniture would be delivered by Thanksgiving. The week before Thanksgiving, I had not heard anything from the store, company or sales rep. I called and they told me the corner piece is back ordered. It would be in early December. I just call again and now told it will be scheduled for delivery December 24th!!

Excellent store with a wide selection of recliners, sofas, any type of seating furniture you may be looking for. The latest designs and technology available which I did not know about and competitive with other designs. Staff very helpful and truly knowledgeable.

Bought Vail model rocker-recliner on swivel base. When returning to upright position, chair makes a loud CLUNK, that did not occur in showroom model. I returned to showroom to verify this. Entered a request for product service, and the rep responded with a service call. He stated "That's just the 'La-Z-Boy clunk'. It is inherent in the model, and nothing can be done about it." My original product review was not posted, nor could I update the review.

The sales associates are very pleasant, accommodating, patient and helpful. My husband and I purchased a recliner sofa last year and two personal recliners this year and are extremely happy with our purchase. I would highly recommend them!???

It's very relaxing and it has a very unique smell. I would love to tell people how great their prices are. The workers are very nice and respectful. The material they use is very soft and very clean. You must try some of their furniture, you will have it a very long time, if you take care of it.

They had exactly the reclining chair I was hoping to get. It was a lot more expensive than I had expected to pay but I couldn't resist and I'm very happy with it in my living room. I'm also pleased with the guarantee.

Love La-Z-Boy! Never had a problem and will work with you to get price you are satisfied with. Comfy and long lasting! The furniture is beautiful with many custom choices. Cleans up easily too. I added additional cushion material to my sofa cushions. Plus variety of Styles to select from. Made in Mi!

I love the styles and quality is what they really have going for them. Price Is high, so it makes it hard for a lot of consumers to be able to get and they spend money for junk that doesn’t last long at all. We have had a La-Z-Boy vibration recliner over 10 years. 1000 it cost. I know someone who bought something close to what it looks like and performance which only lasted about 2 years and they paid 400. You get what you pay for.

We bought a chair in the N Academy store on August 8 with a 10-14 week estimate. At week 12 I called the store only to be told that it was just an estimate and now they're estimating 4-5 months. I called last week to be told I would get a callback with an update only to never hear back. I called today to an answering machine. I have no recourse, the store won't call me and now we're basically out $1000 with nothing to show and no way to get what we ordered or get a refund.

I bought a recliner chair for my husband who's 70 years old. This was our first time buying furniture from La-Z-Boy and will definitely be our last. After three years only the back of the chair is ripping apart. The company told us it was a lack of proper maintenance. We were told that all we needed to do for maintenance was to wipe the furniture with a damp cloth if it got dirty. My husband is retired so he doesn't sit or jump in his chair with dirty cloths. We have furniture from other stores that we've had for years and still look amazing. We thought we were pampering ourselves when we bought a recliner. I guess we were so wrong. Don't trust what the employees of this store tells you. Either the employee is lying or is not aware of the quality of furniture he or she is selling you.

Lighting was too great, fabric looked different when we got the chairs in our home. Still good chairs, a little short for me but wife LOVES hers. They need to build them so more foam can be added later when it starts to squish down.

My supposed to be leather power recliner is peeling. Was told that it was bonded leather. Not told when I bought it. I spoke with your supposedly responsible person (Sonja **) for this and offered me a discount on another chair, Not good.. Want to know who is the owner of Lazboy in Baton Rouge. That person needs to know that your service is not good, Will continue this on FaceBook if I don't hear from someone soon.

Over the years we have purchased 3 Lay-Z-Boy recliners. One is 25 years old and still works perfectly. It has been recovered. One is 8 years old and still looks and operates as new. One is 2 years old and was a present to my 96 year old mother. She spends half her life in it. It reclines to every possible angle and heats and vibrates to massage her back. It has been a blessing for her. To me, it has twice the value of its cost.

Bought a loveseat during a sale.. Delivered professionally, prompt, good quality, included some pillows. Would return to them for further purchases esp the sofa bed. A bit pricey, but watch for sales.

We ordered a custom expensive electronically controlled recliner about 12 weeks ago. They delivered it two days ago. No remote, no way to make it move and it even cannot be sat in because for some reason it rocks as if something is locked in place underneath. Delivery person said they could take it back but it would be another 12 weeks. So we are apparently waiting for a remote and someone to set it up. Unacceptable performance and service. So we paid for a recliner, paid for delivery and now have a nonworking chair. Contacted company and they are supposed to send us a remote. Someone is supposed to assist us but clearly the store could not care less. I got in touch and someone was to contact me. Nothing. Contacted them twice.

I received my sectional in September and the 2 pieces were not connected. I called my salesperson Janet and she recommended I call c/s. I called them. Told them what I needed and they sent someone out on 11/7. Called today for status and the part was JUST ordered and I should receive it in December. THEN I get to call back and make another appointment. My question is why was it not shipped with the initial order? This is not the only issue I have had with your company. Check Google. Do I need to create a chargeback to get this resolved? I am really at a loss for words that your customer service cannot help, Janet the sales associate cannot help and Celeste the manager cannot help.

I’ve purchased two couches from them. They both held up to many nephews and nieces as well as a cat and a dog. I would definitely order from them again! The hardware is sturdy, they’re easy to move because the recliner couches come apart and the material used has more than stood the test!

If I could leave no stars, I would. I have been waiting on a chair for 25 weeks! The Lake Charles LA store has done nothing to try to figure out the delay. Today, a rug was supposed to be delivered and they couldn't even get that on the truck and delivered to me. This experience has been one of the worst customer service experiences I have ever had.

Although the prices are great the furniture lacks in quality. Never fails in the long run La-Z-Boy simply doesn't hold up. I think La-Z-Boy furniture is great to look at but craftsmanship wise I will go somewhere else.

I was taking one pain killer/d for my backache. I decided to buy a recliner from La-Z-Boy. So I started taking 2 pain killers/d. They changed it for me by another one. I started then taking 3 pain killers/d. They refused to change/refund. Hence it is now decorating my sitting room only.

This company makes very good furniture. My last recliner lasted almost 10 years. Solid brand, high quality. The sales staff are very knowledgeable and will allow you to take your time to make a choice. No high pressure sales.

I am so disappointed in my La-z-Boy purchase. We purchased over $4,600 in leather furniture in 2014. Two adults, no kids or animals and within 4 years it is peeling and cracked. We used the leather conditioner religiously. Had a one year warranty plus we purchased extended warranty. Extended warranty won't cover because La-z-Boy no longer makes that covering (I guess that is my fault?). La-z-Boy won't cover because they only stand behind their product for 1 year! I certainly expected my lightly used, very expensive furniture to last for more that 4 years. Never, ever again after purchasing La-z-Boy furniture for three generations. La-z-Boy used to be the gold standard and now they are near the worst. Makes me sad that the product has deteriorated to this level of quality. Case **.

Wish I had known about the Plastic Part in the mechanism of the La-Z-Boy Briggs reclining sofa and loveseat before I made my purchase in January 2019. I only had my sofa for 18 months when the footrest/recliner would not operate. Not only would it not open, but it also would not totally close. Ends up the mechanism consists of two approximately ½ inch diameter springs. Three ends attach to metal, but the fourth end attaches to a plastic part. The constant tension on this spring caused the end of the spring to work its way through the plastic and eventually break through. Once this happened the sofa would no longer recline.

It was sold to us as leather upholstery, it is obviously bonded leather. I’ve spoke to customer service and to the local furniture store where we bought it and they both confirmed that the stock number says leather. This is not leather!

Left side of loveseat motor broke, part came in mail, but cant reach service to install (one month old). The quality of cushions is so poor we can feel the wood frame under us. we have bought La-Z-Boy twice. Before it was much better quality. Want service to come and sit on couch and see for themselves. This was not cheap and must be replaced with real La-Z-Boy furniture. Today I have been on hold 28 min.

After discussion with quite a few representatives it was determined that my year and a half old swivel rocker recliner, that I paid an extravagant amount of money for because it is “La-Z-Boy”, the stuffing is flat, absolutely gone and not covered by the extended warranty that I purchased. I live alone, am not obese and the chair is not misused. Very disappointed in the suboptimal quality and that the issue I have is easily dismissed. I had to keep pushing and finally they agreed to send someone over to look at the chair with no guarantee that the stuffing would be addressed. Very disappointed in La-Z-Boy, the quality has gone downhill tremendously, buyer beware.

I have owned my couch for about 30 days and am extremely dissatisfied. After receiving the dual reclining couch I noticed some poor craftsmanship with how loose one side was compared to the other and how the back of the seats do not align at all. When a repairman came out to look at them he said, “They are all that way“ and sent me pictures of couches on the showroom that were just as bad. Unfortunately, because I didn’t catch this poor quality in the showroom couches, I am now stuck with a $2,000+ couch that I hate. After 30 days I am already experiencing the cushions sinking bad enough that I can feel the wood frame. La-Z-Boy doesn’t care about customer satisfaction and they basically tell you in their terms and conditions that once you buy it it’s yours and you are stuck with it. I would not recommend this brand of reclining couches.

Customer Service is horrible!!! Do not purchase extended warranties with this company. They will charge you for EVERYTHING even shipping on parts, additional service calls, etc!! GOOD LUCK GETTING IN TOUCH WITH A PERSON ON THE PHONE. I had to call multiple times for service on my love seat and EVERY time I waited 20 minutes, 37 minutes, and this time as I am writing this review 53 MINUTES!!! For the price you pay for their products, they need serious customer service help!!! DON'T EVEN TRY TO GIVE ME COVID EXCUSES!!!! NEVER AGAIN WILL I PURCHASE FROM THEM!!!

Bought a couch from La Z Boy. When it was delivered they did not install the legs in the middle. After a while the couch broke. La Z Boy spent over 2 months trying to fix it. Finally they agreed to replace couch and said it would take 18-22 weeks. All this time we have no couch to sit on. I said that was too long and asked for a refund. They refused and said we could have store credit. The couch was a custom order so anything comparable would take just as long to receive. When we tried to talk to the store manager he blew us off and said after the sale he does not have to deal with the situation and sent us to someone else. Poor quality of product and even worse customer service.

I purchased a sofa from La-Z-Boy for my living room. It gets very light use however within 2 years it started to split at the seams in 2 locations. If that wasn’t disappointing enough, I then had to deal with terrible customer service. Every time I call, it is at least an hour wait to talk to someone. I had to pay a fee up front to schedule a service appointment two weeks out. The repairman didn’t show up. When I called it was logged that the repair was completed. The outsourced repair person later called and asked me to text pictures that he would then send to corporate. That is what I waited 2 weeks for and paid $150 dollars. If they have the parts they will mail it to me in a few weeks and then I can make an appointment with La-Z-Boy repair. Unbelievable. Who knows what the charge will be. I will NEVER buy anything there again.

LATE DELIVERY - Last September 8th I ordered and paid for a new recliner, $650. I was told at the time that delivery may take up to 8 - 10 weeks. Today the sales person called to say that delivery would be delayed until mid- to late December because of COVID! What a lame excuse that was. I told her that if we had known back in September that delivery would take nearly 4 months, we would have purchased the recliner elsewhere!

Terrible customer service... have been waiting for nearly a week for a call back regarding issues with merchandise we purchased from their store. My husband has called 5 times and been brushed off every time with the promise they will call him right back, there is no manager in the store, etc. Very disappointing!!!

Had a sofa and loveseat delivered in April of this year (during covid) and within a day or 2 called the sales rep to tell her how disappointed in the furniture I was. La-Z-Boy was purchased specifically for comfort over other brands. I was told it would get more comfortable over time. It didn't. I called into customer service and was told the same thing. It's now been 6 months and it's still the most uncomfortable piece of furniture I have ever sat on. This morning I sent the sales rep an email and was told there was nothing that could be done but I could put in a ticket to have someone come and look at it. So I did and got an email back saying they couldn't come just because it was uncomfortable. Now I have spent 5K on horrible furniture. The total cost of our purchase was approx 12k. I would hope something could be done. The furniture looks brand new because it's so bad. I'm hoping I can get some help.

Buyer Beware - I ordered 2 chairs that were on sale for $499 per chair and my order was cancelled by the manufacturer and I was sent an email. When I tried to get an explanation of why the order cancelled the customer service rep informed me that the fabric was no longer available to order and that I could place an order online if I still wanted those chairs. I went to the website and the exact chair and fabric can be purchased for $949 per chair. In the notes the customer service rep stated I was called the day the order was cancelled, but ironically my phone company has no record of receiving a call that I don't recognize. I verified the phone number on file and it is my phone number. I then receive an email at 5:40 that evening simply stating the order was cancelled. That was yesterday, but I can buy it today for $949 per chair. What a deal and great customer service!! Awful experience for a long time La-Z-Boy buyer that will no longer support La Z Boy.

I opted to use the Flexiti financing and was informed by the La-Z-Boy that interest would only need to be paid on the remaining balance of the loan, this was a lie. I was charge astronomical amounts of interest. This is completely unsatisfy. I like my furniture, but do not enjoy being charged over 2000$ on a 500$ balance. Thank You lazy Boy, I really hope covid ruins your business the way it has ruined my savings.

Absolutely refused to deal with our 2 leather recliners with a peeling finish on the arms. Totally unsatisfactory after less than a years use and even with an extended warranty which in total cost almost $4000. I would not recommend anyone buy La-Z-Boy! I could supply more pictures. I will tell everyone I can about the lack of concern as we were told it was not a manufacturing defect but an environmental issue! The chairs have been in our living room!

12-14 weeks delivery of a $3000 order delayed with no tracking information or correspondence. When we placed our order July 29,2020 we were told 12-14 weeks; we should have left and went down the street to American furniture Warehouse. Actually we did buy a second recliner from AFW and it was delivered in three days! We have a $1785.00 deposit tied up in this order. Five calls to showroom now stating our order will be split into three different shipments maybe by November.

I purchased a custom sectional last year, thinking I would have a quality leather investment piece of furniture to enjoy for years. The quality of the leather is great, but I've got a small hole where seams meet. Also when couch was delivered there was a defect that I never asked them to make good on because it was in the back and it didn't bother me. I am 3 months out of warranty. I should have called sooner, because now I am stuck with it and La-z-boy corporate and the franchise has said there is nothing they can do. It took me over a month to get any response, high volume of calls and Covid. I love that I am supposed to be understanding of their situation but they are totally unforgiving of mine. The store says it is La-z-boy's product they are just the dealer. La-z-boy says it's not their problem. It is obvious to me that they the franchise store and corporate play the blame game often. I asked if there was anyone they could recommend to fix it, nothing.

I am extremely frustrated! I ordered a sectional in early July and was told there were some delays due to Covid and that my couch would take 3 months. I was very understanding of this. I was then given a tentative delivery date of this week. When no one contacted me I reached out to the store and was told my couch has an additional delay until mid-DECEMBER!!! That is really an unreasonable amount of time for a couch and I have no recourse but to complain. It sucks majorly.

If you can go anywhere else to shop do so... La-Z-Boy furniture can be purchased in many places,,, I am sure you can buy it from a place that wants to be sure a customer is happy and actually gets what they ordered... Not this place....

This store used to be reputable. It is the worst furniture made and they keep their costs high so you think you're buying high end furniture. Not true anymore. The furniture is poorly made and don't make a mistake and buy their worthless insurance because even though is is supposed to be covered and falls under the guidelines, it is not. They always tell you what they think is happening which it's not covered. I will never ever purchase from there again and I'll make sure everyone I know understands the poor furniture they sale. I've had problems with leather recliners and Sofa's. Nothing ever ever ever will be fixed. Even if it's brand new. It's basically you bought it, you're stuck with it and the payments.

When we bought our furniture in ABQ five years ago, we were dropped by our sales person for another couple. We worked through it: we wanted the furniture (over 3k). The warranty expired and our recliner is broken. We have to pay to have it fixed. Quality?

I bought a La-Z-Boy couch in July, 2019 at OBT Store in Orlando. The left hand side of couch had an indentation. I asked the Delivery person about it. He told me, "Don't worry. It will come up in a few days." It did not. I called The Service Department and they came out to fix it August 2019, September 2019, October 2019 in which the supervisor told me it was the way I was sitting. In November 2019 it was still damaged. So I spoke to the Store Manager (Chandler) to no avail. Also sent e-mails to CEO (Darrow) and phone calls which I'm sure the phone and e-mail are most likely made up. Now La-Z-Boy has always had a very good reputation. My old La-Z-Boy couch was given away after 15 years because it still looked like new. Now I'm told by Service Department that it's over a year and it's considered wear and tear and if I continue to wait I will have to pay for the repairs. So what can you do about this?

Late spring of 2019 we purchased a manual reclining sofa and a motorized reclining chair. We decided to purchase La-Z-Boy due to their reputation and we had previously purchased cheap furniture. What a mistake we made. Right off the bat I felt the furniture wasn't very sturdy and the leg rest on the chair didn't feel like it went up all the way unless the back was reclined. Within less than 6 months the material on both pieces started pilling. Within a month after we noticed the pilling (the fabric was a tweed like pattern with a slightly coarse texture), the motor mount broke off the frame when I put the reclining chair up. I called the store and after listening to the phone ring for about 10 minutes, I hung up (it was around 7:30 at night and the store was still open).

Refused delivery of order today due to lack of quality on both chairs. The seams are gapping, threads hanging out, staples visible and an outline of a stain on the seat of one of the chairs. Photos taken by both delivery and myself. I purchased from La-Z-Boy because I wanted quality made furniture. This looks like bargain basement workmanship. I have been on hold with Customer Service for 35 minutes and still have not had one person answer the line. Unacceptable company takes quality and service “seriously.” I want a total refund. You have lost my faith in your product.

I placed an order and receive a confirmation and that is it! I cannot get a delivery date or am I able to reach anyone that will help me. I am very disappointed in LaZBoy and want my money back since I can't seem to get my furniture. I am telling everyone I know of my experience with LaZBoy.

We recently purchased a pair of recliners. One was already damaged at delivery. We refused. Company said chair would have to be repaired. We decided to cancel the order for the damaged chair. The showroom would not allow the order to be cancelled. They are trying to make us take the damaged chair after they replace the arm. This is crazy. We offered to take the undamaged chair and cancel the second. They are not at all helpful. Telling us we have to take both chairs. I would never buy anything from them again. We are dealing with the bank at this point. Nasty people.

The remote for our recliner stopped working. It took 4 months and 75 phone calls and emails to get a new one. The fabric tore in the first year. The chair squeaks and it is only 3 years old. Poor quality and poor customer service. I have owned La-Z-Boy for 30 years but this last purchase has been a horrible experience. I am so disappointed in this company. I will never buy from La-Z-Boy again. I hope this post will help you when you go shopping for furniture. I do not want to give them one star but I cannot post review without rating this terrible company.

My wife decided to indulge me with a legendary La-Z-boy all leather recliner. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). I have had many different recliners in the last 20 yrs and this one is the most comfortable and luxurious one by far (it is also the most expensive one by far). As soon as I sat in it, I was in heaven. That was June 8th, 2020. Now 2 months later, the dye has come off parts of the head piece.

I received my new sofa and chair on July 30. As soon as the delivery guys left I discovered that the headrest was not working on one side of the sofa. I called to schedule a repair and was given a ticket number (**) and a date of Aug. 14 from 2:40-4:40 pm. No one came and no one called. I called again to reschedule on Sept.1. The man who came was 2 hours early because he said the last repair he had was less than a mile fro me and they had given him wrong information. Luckily we were here. He was not aware before he came as to what was the problem with the sofa, although I did explain that when I called. He did not have the part he needed so he could not fix it. He said he would mail it and my husband could fix it. That was 8 days ago. I still don't have it. Your service leaves a lot to be desired.

I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Quality is not what it used to be. I have tried numerous times to leave a 1 star review on their website and they will not let it post, shows you how skewed the reviews are these days. Every time they contact me and want to send someone out to fix the reclining mechanism. They have been here 3 times, lubricated, replaced, and still hard to recline after a couple weeks. One cushion has sunk 2 inches and the fabric is wearing. Not what it should be after only 3 years.

Over the last twenty years, I have purchased three La-Z-Boy Recliners. The first and second were of excellent quality. The first lasted for more than fifteen years and everything still worked when I replaced it. The 2nd is more than 8 years old and everything still works. The third and most recent began having failures before it was a year old and the problems keep on coming.

I can't even begin to say enough about the lack of customer service!!! WOW - next time we will buy another brand because the "La-Z-Boy" branch just doesn't measure up like it did 10 years ago. Sad but the customer service at the top is pathetic and then it filters down. We ordered new rocker/recliners on 6/13 and we are still waiting. Then to top it off the manager at the Rockwall store is rude and doesn't seem to care if you buy or not. Very unfortunate at a time when businesses are struggling to stay open.

Purchased a sofa after Christmas and received delivery on April 9, 2020. We specifically asked the saleswoman numerous times if the cushions would hold their shape. Answer: "they absolutely will and I have had one over 20 years." So after 2 months the sofa mechanism broke (the service technician fixed that) and the two end cushions look as if they have collapsed, as well as one of the armrests on the sofa. It has caved in in the middle. I called on 8/31 and spoke with the store manager, Shane who informed me that they couldn't take it back and asked me to send photos which I did.

I am very, very disappointed in La-z-Boy and them standing behind their lack of quality furniture. I bought several pieces back in 2015/2016. The leg on one of the chairs I bought broke off completely. I was told when I bought the furniture that La-z-Boy stood behind their product and that the workmanship was guaranteed. When I spoke with customer service they wanted to charge me $160 to fix the leg. The leg itself wasn't broken but rather the "pressed wood" that was part of the chair completely broken into two pieces. Unacceptable cost for supposed "warranty/guarantee". I won't be shopping there again. Don't believe what they tell you.

Ordered over 5,000 in furniture on June 13. We were told it would be 6-8 weeks. We called on the 10th week to find out when it would be in. They said next week. We waited 2 more week and no one has called us. We have to call them. Remember they said we would have it in 1 week. Now, we call and they now are telling us late November or so. How can anyone run a business like this? We sold our living set when they told us 1 more week. Now they say late November? They never follow up on customer care. We had to do all the follow up because the manager said "We have too many customers to do that". WOW.

Have 2 La-Z-Boy recliners, both needed parts. Customer service lady had no idea of part names. Had to send photos several times. Seems she says she never received them. Half of the parts have no description And no where to find them! So lifetime parts is just an extreme hassle unless you are close to a repair center! Would never buy from them again!!

I purchased La-Z-Boy pull out couch in 2009 and in 2016 I had to replace the bladder because it was leaking: Not unexpected after 7 years of regular use. After only 4 years of only infrequent use, the bladder needs replacing again. The air compartments have broken so it’s too lumpy to sleep on. I called La-Z-Boy manufacturer and placed a compliant that the bladder that they sold me must have been defective. There was nothing they could do, so I must replace the bladder again at a cost of $321.88 + tax. I would not recommend this product anymore since the quality of manufacturing of these bladders now has become sub standard. La-Z-Boy does not stand behind their products.

I bought 2 recliners in October of 2018. Less than 2 years go by and I hear a loud crack (wood?) in the back of one when I lean back. After 3 weeks I got a call today and I'm told that it will be $150 pick up/return fee and $150 per hour for repairs. I thought I was buying a very well made piece of furniture. I guess I was wrong!! I am now shopping for a lift recliner for my husband and of course La-Z-Boy was one of the ones I was considering...until today. I love these chairs and disappointed doesn't come close to expressing how I feel right now about my beautiful, American made chairs!!

In July I ordered 2 chairs from La-z-boy in Little Rock. They said August. I called today and they said maybe mid October. Their plant was closed down and now they are backed up. They sure took my money fast. They got that part down. I don't trust them to deliver in October. Tomorrow I'm calling the home office to complain. I hate being lied to and now have no confidence in that company to deliver. Can I get my money back? Feeling cheated. La-z-boy in Little Rock.

I need replacement part. Costs $7.70 on Amazon. Your policy is that I would have to pay $20 S&H for you to send me part under warranty for free. This is totally unacceptable. Never buying your product again.

I ordered furniture over 8 weeks ago. I was disappointed at the 8 week expectation and was told by the sales rep that it was 8 weeks max, it may be sooner but they like to give the latest possible date because they don't want to have to call a customer and tell them it will be delayed. Coming up on the 8 weeks, I call the store to check in as I haven't received any calls from them about delivery and they tell me that I have a new expectation delivery date of Sept 28, over 12 weeks after I ordered the furniture. Fifty percent more time than the initially told me is not reasonable and they didn't even bother to call to let me know there was any delay. Terrible customer experience.

I paid more than $700 for a rocker/recliner. I chose La-Z-Boy for their reputation. I was so wrong! After waiting 3 months for it to arrive, I had to have someone come to the house to service it within the first week because the back was very loose and making a loud screeching noise every time I rocked. It never stopped making the noise. Now each time I rock the metal springs make a loud cracking noise and whatever wood is being used to make these, it sounds like it’s going to crack apart each time I rock. I bought this to use in a relaxing reading nook... The constant squeaks and cracks is beyond annoying!! And the back is still loose and moves. Extremely poor quality!!

Ordered a sofa, from Brandon Fl store on June 29. Gave a 50% deposit. Estimated 8 weeks to deliver. Then it was 10 weeks, now may be 12 weeks or more. No loaner sofa available, (Havertys and Ashley offer a loaner in such cases). We would like to know when we are getting this sofa. We are ready to ask for refund, if we cant get some assurances on delivery, or a loaner.

I purchased a Jasper chair from Brenna **. Paid full price over the phone. She said the Chair would be in mid August. I called Saturday and a man said it won't be in until the end of September. The day I purchased was 6-27. Not happy at all. 50 yrs. I've been rocking in La-Z-Boy but what you folks have put me through no more. My chair is broken and you folks flat out lied to me.

I purchased a sectional couch in which was delivered by your company. Never was advised of any instructions. Left side recliner cable already broke. Purchased insurance policy. Called your company in February 2020 and said our coverage didn’t warrant this part. Spoke to another representative and put me on hold for over an hour awaiting my issues. After getting a representative and giving me the accurate information and wonderful customer services!! She was very informative and very knowledgeable of your company’s protection policies! I want to inform you of my experience today and how I respected your employee sales and customer services Were initiated today! Employee Name: Sharita **. She was a very pleasant and responsive representative. Sharita was the most helpful representative in our entire purchasing experience from Lazy Boy Furniture store in Sterling Hgts MI. Regards Melissa **.

Bought a brand new power recliner for over $2K. Resets to HOME position without anyone touching remote. Wife must sleep in chair due to neck and back surgeries, and this happens MANY times each night. Service not coming for a month! They were to arrive today (8/14). Called and said now not until 8/27! This is unacceptable! Why not just replace the defective chair instead of making us wait a month for service?

I feel I have been duped by the perception that La-Z-Boy is a quality furniture and good service. What a joke... A joke that is ready to give me a freaking heart attack! It all started when our sofa was delivered May 2019, It had a problem and it was repaired but while here another problem was addressed regarding the rocker of one of the chairs to it. A new part was ordered and it took 4 months to get here only to be told it was the wrong part. Actually a rocker base and two springs were delivered. I called the local service and was referred regarding the rocker springs; was asked to take a picture of them which I did and was told they were not the right springs and new one was ordered to be delivered late June then moved again. In the meantime we got another rocker base no springs. So now I have two rocker bases and two springs of which I was told were not the right ones.

Our salesperson, Debra, was great. She was very helpful and had a great personality. I am guessing she was new because she forgot to ask us about the color of the legs on our sofa and chairs. I had to stop her from placing our order so we could get that taken care of. My biggest issue is being lied to about how long it would take to get our purchase. We made our purchase June 20th. We were told we would have our items in about 8 weeks. We are now being told our delivery date is Sept 15th, 12 WEEKS, NOT 8 WEEKS. Nothing like paying for something and not receiving it until 3 months later. Oh wait I am also picking it up because I thought it would be quicker. If it is anything like our dining room set they forgot to call us to let us know it was in and had been sitting there!!!! Don't order from here is what I have to say.

I purchased recliner sofa and 5 year service warranty on 12/23/2019. The La-Z-Boy sofa was delivered to my home on 1/18/2020. The left side of the sofa gives squeeze noise when I sit down, or stand up or move on the sofa. I called the customer service at the end of month. Technician visited on 2/5/2020 and told me I would receive call from the company within a week. The call didn't come. I called again and technician came again on 2/29/2020 and told me some parts need to be replaced and the company would call me. Again the call didn't come.

Cancel and refund my order now. You have customer service worse than non-existent. If my order is not refunded with full confirmation within 24 hours, I will be reporting La-Z-Boy to the state attorney general's office in each state you do business in and will issue chargebacks. I'm not sure who else puts up with customer service like this and 1.5 hour hold times (only to be hung up on) and the complete inability for any agent to help with anything but it is NOT how to do business.

We ordered a Rowan Recliner from La-Z-Boy. We ordered the blue color but got a different color delivered. Called Customer Service and asked a ton of things from us before we can exchange for the right color. Never had this problem with Bob's Furniture, Value City or Levin's. To make matters worse, she, customer service hung up on me. I work in a service-oriented position... we never hang up on a patient... we listen.

I purchased 2 La-Z-Boy Recliners, one leather and power and the other cloth and nonpower. My husband and I do not abuse our furniture. We are in our 60's and have no small children. We purchased the 5 year plan for the leather chair and the other lifetime for the cloth chair. About 1 year later the leather chair started to show spots of bright red coming through the leather. We called and it took over 3 months to finally get someone to come out their customer service in Ocee Florida is horrible they are rude and very inconsiderate. The technician stated that leather sometimes does that and filled it in with a marker and left the marker for us.

I went to this store on the east side of SA. The Staff was pleasant and nice. When I got ready to make a purchase, I was told that I had to pick the chair up from the warehouse 23 miles down the road or pay $99 to have it delivered. So according to this location, the sales rep told me, that even though I had my truck standing out front I couldn't buy a chair and load it on my truck and be gone.

Bought 2 sofas. Was told 10 day delivery/paid in full/two weeks called and was told 8 weeks delivery. Can't get money back. Lied to by April **, sales ass.. Can't get sofas and can't get money back. She was told at beginning we needed fast delivery she assured me of quick delivery till I left store. Now I'm stuck with her lie. Need help. Make this right. DELIVER SOFAS Please. Liar liar. 7/28/2020

Bought a couch and two chairs and was told we would receive within 6 - 8 weeks. We are in our 11th week and still have not received our furniture. We cannot get anyone at La-Z-Boy to commit to a delivery date. They are very quick to take your money but once the sale is over, you never hear from them again. We continue to be told "we will call you back in a few days to give you an update" and we NEVER hear from them. TERRIBLE CUSTOMER SERVICE. Will never purchase La-Z-boy again.

Arm rests and back flattened out in less than a year. Got reshuffled, and a month later, flattening out. We spent $7,000.00 on 2 couches and one love seat. We are VERY Disappointed in these. What a waste of our money. Morrison Power La-Z-Time???

We ordered a Talladega electric recliner. The sales rep, Anna **, said if we wanted it sooner than the end of August, they have a shipment of them coming but it was more expensive because it had a wandless remote and it would be delivered by the end of June. Because I have had several back surgeries we decided to go with the more expensive version of the chair so we could get it sooner. So...the wife’s chair which wasn’t going to come until the end of July. Arrived the beginning of July. Still no chair that was more expensive to get it sooner.

After receiving a Delano Big and Tall Comfort Core Traditions Executive Office Chair, I assembled it, only to find that two hurricane nuts under that chair (for the back to the seat) were stripped. One was totally stripped and not secure. Another had poor thread depth and quality. The last two were fine. So, the back is attached to the seat with only two bolts. Not great. I Contacted Comfort Care at La-Z-Boy. Mackenzie M. e-mailed back, telling me to contact True Innovations. I contacted them, spoke to someone, wrote down details, and nothing... It's been almost two months since the claim, I've paid for the chair, but it's making noise. It's not happy and neither am I with the complete lack of response from True Innovations (the maker of the chair, La-Z-Boy branded).

After waiting months for my furniture, La-Z-Boy messed up my order and didn’t have one of the chairs made. One chair was crooked. Tried to get it settled within the store, however I was misled as to who I speaking with (told me it was owner...accidentally found out it’s not). Now I’m working with Corp office, however after seeing hundreds of complaints on the same issues, including BBB complaints, that mention how unhelpful Corp was, I am at a loss as to where to turn next for assistance. Please do your research before buying at this company. La-Z-Boy used to have a good reputation, however that seems to be a thing of the past. They tried blaming the errors on COVID19, however if you look at dates of other complaints, you’ll notice this issue have well preceded COVID19. I have asked to speak with someone of authority who is willing to help a paying customer, however I keep getting the brush off. Buyer beware for sure!

We came into La-Z-Boy furniture store to shop living room furniture. We were directed to a designer who chose some materials to cover a sofa, chair and ottoman. There was another lady salesman that sat in with us and the designer. Never were we able to see the pricing she was entering in the computer. They also did not reveal how long it would take before the furniture would be ready to ship. (The warehouse had been closed down for two months due to the virus.) Found this out by calling the warehouse.

I took delivery this morning of my luxury lift recliner. I want to first state that the lady that worked with me in store to find a recliner to meet my needs was wonderful. She was knowledgable, patient, friendly and wonderful to work with. Thanks so much Sarah **! Also kudos to the two gentlemen that delivered my chair. Mark and Shaun demonstrated a level of customer service like I have not seen in a very long time. They were professional, friendly and so concerned with my happiness with my new chair. Thanks to Mark and Shaun!!!!

I want to give kudos to Khuloud at the Canton La-Z-Boy store. She went way beyond in her effort to help my 92 year old mother find the perfect recliner. She displayed so much patience in showing my mom all of her options. Khuloud was knowledgable, kind and very personable. She was such a pleasure to work with!

La-Z-Boy: your help is needed. 2 years ago and after 16 years I said goodbye to my old sofa set and gave to a needy family because they could not afford a set due to funeral expenses and bought a set from you. I spent $4,000 between 1 couch, 2 oversized chairs, 1 ottoman, furniture warranty and kit. Less than 2 years into the set, the couch seam ripped along the top cushion, ottoman foot broken (it's bent) and overall construction of all pieces failing.

My wife and I purchased a sectional from Laz-Y-Boy Galleries in 2018, in a week it’s going into a large commercial dumpster. The reasons why, the foam on the seats is all compressed and uncomfortable. The faux leather is peeling and the recliner is falling apart. I have contacted their warranty department and have not replies as to what they are going to do, to remedy the situation. Since I don’t play games, I will vote with me wallet and shop elsewhere.

My +$2,500 recliner can't be serviced. No technician available due to corporate furlough. No idea when tech will be back. AND I have a warranty! A lot of good that does me! Recliner is stuck half-up and half-down and I have to "climb" into it. It's a health hazard and the only comfortable chair I own. Local store is no help in finding another tech to service this chair. Very, very disappointed. I would have understood in March or April or even May - but this is the end of June???? Help!

Wanted to purchase a spare remote for my power recliner to have in case battery went bad in current one. There is no way to put the recliner down without the remote. Called customer service and they said they will not sell a spare remote. If there is a problem with remote they would deal with it at that time.

I purchased two recliners from the company. They were expensive and I have only had them for 2 years. The fabric is falling apart and fading. Not even 3 years old. These recliners were expensive and La-Z-Boy was unable to help me in any way shape or form. I'm extremely disappointed and will never buy La-Z-Boy furniture again.

Is La-Z-Boy out of business? We have a high end recliner that needs repair. We had a very pleasant experience when we first contacted La-Z-Boy on 4/22. We were assisted by Danielle, who ordered the part we needed and told us to call back when we had the part to schedule a technician. We received the part on 6/2. We have sent three emails, and sat on hold for 30 or more minutes five times, with no response. Today, 6/12, for the first time we got an auto attendant that allowed us to leave a message requesting a callback. We have not received a callback. It is as if the La-Z-Boy offices are deserted. I get that these are tough times, but the message says support people are working remotely, as, in fact, I am. Not being able to make any contact at all does not bode well for the business. A simple return call to the contact in the order to get the ball moving again could potentially turn this into a 5 star review. Help?

I normally do not post grievances publicly. I'm a believer in providing opportunities to suppliers/merchants to rectify any situation that might arise from dissatisfaction with a product. Two summers ago we bought La-Z-Boy Outdoor furniture. Nice quality and not cheap. Keep in mind we only use the Aberdeen chaise a few weeks during the summer as our summers in Canada are short. We remove the cushions diligently when rain is announced to protect the longevity. We noticed at the end of year one that the threading on one of the cushions started unraveling, we thought this was a one time thing, unfortunately it progressively got worse over time, which leads me to this unfortunate experience. Keep in mind the product has a 5 year warranty.

I would like to review the two reclining sofas I was to have delivered between 6 to 8 weeks from order, however this is week 11 and still waiting with no information and no eta. Sales and management haven't clue and don't seem to care after several weeks of phone calls and emails. Referring to New Port Richey location!

I have been emailing, calling, FB messaging. We are not happy with the media recliner as it is not comfortable, sinks and just all out isn't up to your normal standards. We don't want a refund, we want to replace it with like $. In the last two years we have spend $11,000 with you. We are happy with all except this. Told we were beyond the 30 days. I started calling and emailing but remember COVID - this is unusual circumstances and should be handled as such.

Previously La-Z-Boy was the only product we would have considered. Three years ago, we bought a brand new set (couch, loveseat and recliner). Within six months, the memory foam compressed and would not retain its original shape. The entire set was replaced by La-Z-Boy with the promise that the memory foam had been improved. We have now had the furniture almost two years (just long enough for the warranty to expire) and are dealing with the same issue. La-Z-Boy says we are out of warranty and there is nothing the can (will) do. The memory foam is flat and the fiberfill only the upper cushions has settled and flattened. My 2 year old furniture looks 15 years old. Never again La-Z-Boy.

My La-Z-Boy power recliner broke two months ago. I contacted Guardsman and they sent a technician to look at my chair (took two weeks). The technician said La-Z-Boy needed to send repair parts to my home (this took six weeks). It has been two months now and I just did receive the parts today. Now I have to contact Guardsman and schedule another technician to come and install the parts. I have not been able to use my $1500 chair for two months now.

Purchased recliner 1/16/17. On Dec 25, 2019 the plastic piece that holds the footrest cylinder in place broke which caused the cylinder to bend. I tried to order parts from a La-Z-Boy dealer. For 2 months no parts arrived then talked to dealer I purchased chair from. They sent me the wrong cylinder and didn't send the plastic replacement parts. Called them. They will not replace unless I bring back part. We live 70 miles from store. Very disappointed in company's warranty.

Given the high cost of La-Z-Boy furniture, we expected a quality product. The couch we received was not of the same quality as the one in the store. The sides were not the same and out of alignment. The leather on one side was wrinkled, the of smother. There doesn't seem to be proper factory quality control. La-Z-Boy does not stand behind their products. The best we were offered was to return it for a 30% restocking charge, plus shipping. We were assured that La-Z-Boy has never taken back a product.

I ordered a couch at the Bel Air MD location and was told I would receive contact info about delivery that would occur WITHIN two weeks. I have not heard one thing and have gotten voicemails and on hold. I don't understand why no one updated your voice mails at this time. I have been on hold two days for an hour. This is not what I would think of La-Z-Boy. Built in America and sturdy, my first purchase from you. Where is your distribution center? That doesn't even come up online. I have no idea who to call because when I call Bel Air I cannot get through.

So when I went to look for a new sofa, I wanted quality in hopes that it would last several years. I looked at several furniture stores here in Henderson NV. I knew in the past La-Z-Boy had a good name for quality and a little pricey but I decided I would go in and look. I found a sofa recliner not too big or overstuffed. In the store the sofa was firm but not too much. So I bought it. Waiting several weeks for delivery I finally got my sofa.

I bought furniture 30 months ago at a popular furniture store in Winchester, VA. The upholstered chair was unused except when I had large groups in on holidays, then it was used for a couple hours. However it is literally falling apart before my eyes...seams/tacks pulled completely apart at front corners, upholstered fabric on arms has padding underneath moving with strange lumps forming. This is the cheapest furniture I have ever owned. If someone had used the furniture this would have been bizarre.... that it sits unused in a room and falls apart is just creepy.

I ordered two recliner swivel rockers in Nov 2019. Received around Christmas. In the passed 30 years I have owned at least 6 Lazy boy recliners which were great chairs very comfortable and quality built. Now this recent purchase, they are terrible JUNK. Very poor quality and uncomfortable. I called La-Z-Boy company and explained the problem. I was given some lame explanation that they would contact the store where I purchased them. And maybe after the pandemic the store would contact me. There may be an adjustment they can do. To date have heard nothing from anyone. I don't expect to. Be careful. Don't buy this JUNK.

This location at 11350 E. Colonial Dr. Orlando, FL is very on the ball! They have a great showroom, knowledgeable employees and 36 months interest free financing. I purchase a lift chair for my Mom and it was an easy transaction. I highly recommend this company and their product. Good warranty and no pressure at all to buy. Check them out! Ask for **! (sales associate)

I want consumers to beware of purchasing La-Z-Boy recliners because of the quality of the product I experienced and more so of the la-z-boy repairs department in Buford, Georgia. I purchase my second la-z-boy recliner in December 2019. It was delivered in March 2020 and started to malfunction almost immediately. I purchase this recliner to replace another la-z-boy recliner I purchased in 2013. The recliner I purchased in 2013 had problems with the extended leg rest almost immediately but I was able to put up with those issues mainly because I was working overseas for long periods of time and did not use the recliner often. However, eventually I had to get the recliner serviced several times until eventually I had to replace it.

Have ordered multiple items (A sectional, 2 Chairs) at the La-Z-Boy Grapevine Tx Store, I was told it will be delivered by May 1st week, Got a call in April last week and they have scheduled it for delivery on May 8th, On Morning of May 8th after I reach out to them for time of delivery (Multiple time) was trying to reach from couple of days before delivery I was told that the delivery is cancelled as they do not have the items yet. It's too ridiculous. After which I went to store and spoke to the manager and was told he will get back to me in a day or two. I have received a call from one of the salesperson after 2 days they they do not have the items and will let me know when they arrive. I can't keep waiting like this forever with no delivery date in sight. Let me know if this order can be delivered or what's the cancellation policy. Thanks. Prasad

We purchased 2 recliners from La-Z-Boy at the end of February 2020, the right is on one recliner is broken, We called the store about it they sent out Mr. ** a technician to inspect it on 3/20/2020 and said replacement parts would arrive 4 to 6 weeks. Today we called again and Ziggy another tech said he has to call Mr. ** to get the report. Today is 5/13/2020. Yes the country is in a pandemic state, however the shelter in place has been lifted and businesses are opening up once again. In the meantime we paid over half of the amount of the purchase of a broken product.

I purchased a couch and a reclining chair on January 20, 2020 from your store in Milford, CT. I was told that it would take 6-8 weeks for the products to be made and shipped to my house. A few weeks later, I stopped into the store to check the status of my order, to which I was told that I could expect a delivery date of March 25th.

We ordered our furniture on 2/22/2020, expecting delivery by Easter. Covid 19 caused havoc, I expected and understood there would be a delay. The store was closed mid March, the factory in TN wasn't closed until the end of March, at which point my furniture should have been almost done. I have talked with different people at different times from the Toledo OH store, I have been told my order would be ready by the end of April/beginning of May and another time it would be ready May 18, 2020. At no time was I told there was a problem.

Before you buy any more La-Z-Boy recliners turn upside down and check out the rod that often breaks and the cheap aluminum piece on the rod that also breaks. I've bought 3 chairs and all break at same place. Foot won't move in or out if broke. I won't buy anymore La-Z-Boys. Expensive chairs that break before you get your money's worth! Used to get better quality. Lousy nowadays.

I would like to share a story about my wife and I and our injuries we sustained last winter. My wife fell on our icy driveway and I fell off a ladder hanging a Christmas wreath above our garage. My wife ended up with a torn rotator cuff in her shoulder and I ended up with a shattered right elbow. We both had to have surgery and in my case 2 of them to correct our injuries. We both found we could not sleep in our bed that we were both in a great deal of pain and discomfort. We turned to our local La-Z-Boy retailer and purchased 2 recliners with electric motors. To both of our amazement these chairs were a Godsend to us.

We have owned our sofa-recliner for about 1.5 years and in that short time have had THREE repair/service calls for mechanical failures. Each service call comes with a basket of headaches between corporate dispatch and the repair firm, as the two entities will not share our current address. Result is that a scheduled repair is repeatedly postponed b/c the contractor will not take the correct address for the service. After waiting three weeks for our service call, we learn that the repair company has the WRONG ADDRESS for the THIRD TIME, after they called to confirm the right address 48 hours ago, and will not honor our confirmed service date and wishes to reset to six weeks out. Come and get your wretched defective and broken furniture out of my house and give back my hard earned money so I can patronize a manufacturer of quality merchandise. I am disgusted, frustrated, and will not do business with you again.

LOVE my La-Z-Boy... as in I live in it. BUT... I actually thought there WAS a warranty. Now that my chair practically catapults me out of it with a jerk when I lower it - I find out it will cost me $130.00 labor to fix it. I was just told that only the part is covered. It most likely needs an adjustment. I would be happy to try and figure that out if there were instructions - but $130.00 for adjusting the way it lowers is far too much.

I’m extremely disappointed in the quality of our new couch and recliner. After 1 year (and expired warranty) the material is in horrible condition. The pilling is way beyond normal. We purchased La-z-boy furniture expecting to pay a little more but getting better quality. That was not the case.

A. That is almost 12 weeks ago. To date no one has offered any update or status of when or whether this order is ever going to be delivered. On 2/27 we moved to the condo where this was supposed to be delivered, **, Fremont, CA 94539. I know there was a shut down. Still, you have a factory that was operating for 4 weeks or more before the shut down. And your website does not even list my order. If you have no status on it, I'd like a refund if you are not going to deliver it as promised. Don't tell me it is not refundable. I remind you it has been 12 weeks without any word from you.

We had purchased a "Leather" sofa and love seat a few years ago; the store that we bought it at was very nice and very professional and we would definitely deal with them again. The furniture quality, well that is a different story. After about a year and a half we started to see some of the top layer of the material (looked like a thin rubber coating) started to separate from the rest of the material. We inquired with La-Z-boy and found the material was only covered with a one year warranty.

I spent over 4000 on a leather sofa and two recliners and all of them started pilling. I contacted the store in Little Rock Ar and they fix it but then it happen again six months later and they were not going to fix it again so I was stuck with furniture that I have to cover with slipcovers and it's still pilling off to this day and I would never buy La-Z-Boy ever again and I tell everyone I know that looking for new furniture.

We ordered 9 pieces of furniture as well as some pillows. 6 of them were damaged. 4 pieces came with slits, dings or scrapes. 2 have had sagging or things poke out of them over the few months we have had them. The store sent someone to repair two items, but the repair person was only prepared to repair 1 of the 2. The others were sent out to be reordered. One came back OK, and the other came back defective... AGAIN. We are going on five months since ordering. There seems to be a communication issue between the store, and corporate customer service. Very disappointed, and I do not have confidence in this brand at all anymore.

I was fooled by the marketing of La-Z-Boy furniture was of high quality. It is not. I purchased two couches and all they do is squeak. They have been in the shop multiple times. Still keeps making noises. Junk.

Most expensive chair we ever purchased and shortest lasting life. Within a year the fabric was wearing through. Went to the LA-Z-BOY store when most fabric in sitting area worn just before second year and told fabric only covered for first year. Stuffing in head and shoulder area shifted to one side, making chair very uncomfortable to sit in. Now the cover fabric is worn right through and metal parts are breaking. This is a chair that only was sat in by 150 pound little old lady. I thought LA-Z-BOY was supposed to be quality but this is the worst quality furniture purchase I have ever made. Please be very careful in making purchases from this company. My husband has a recliner more than 10 years older than this one and it is in much better condition. Quality is no longer a part of this company. Getting ready to purchase a new chair and there is no way it will ever be a LA-Z-BOY. I can't even give this one away!

We have had a couch and love seat seat for about a year. After we got it we moved and the edge of the material started showing next to the switch cover. Waited months before they came and fixed it, then they blamed the shortness of the material on us. Now we have a problem with the cushions going flat and is separating on the back of the couch. They said it was our fault that it was too close to the wall. They didn't even come out to look at it.

I ordered my Lay Z Boy from an authorized dealer in August - and one of the springs in the back already broke. It's poking out the back of the chair - but instead of fixing it, Lay Z Boy said I'd have to pay $200 for them to pick it up in order to inspect it to see if it was covered by the warranty. Why wouldn't a spring breaking 6 months into having a chair (with 2 average sized adults using it) be covered by a warranty and why do I have to pay half the value of the chair just to find out?!?! WORST CUSTOMER SERVICE.

My husband bought me this recliner for Christmas, and although I like the recliner, I am very disappointed that the salesperson, Dawn **, didn't offer us the options of arm covers or remote for the motorizing. My daughter used to sell La-Z-Boys in a furniture store in Norwich, New York, and she said at the price we paid, which she felt was exorbitant, should have included both options. I wrongly assumed they would both be included. That being said, they should have at least been presented to us as options we could purchase.

We received our furniture in December. Our chaise arrived with the front legs bent. Our armchair was received with the wrong color legs. It was noted by the delivery driver. We immediately contacted La-Z-Boy. It is now MARCH 24. THREE entire months later. Our furniture is still not fixed. No compensation or anything has been offered. Our person is now not coming to fix it until the end of APRIL.

First, I do like the two chairs I ordered; they are very comfortable. But this has been a nightmare. After waiting around the Northridge Store for nearly two hours while the sales guy learned how to order a chair, and another four weeks for the chairs to arrive, I was disappointed to learn that there "was an error at the factory" and the riser for one of the chairs wasn't installed. The parts were sent to my house via overnight mail. And then I waited another week for someone to call me to schedule an appointment for the installation. When they did finally schedule the appointment (three more weeks), it was set for March 24th.

The smell of our new furniture has a chemical smell that is causing a headache! This is not acceptable. We have never had this problem with other Lazy Boy chairs. The sale and delivery were fine, but the quality of the furniture is not!

Nice of you to threaten customers before they voice their opinions. These are my opinions and unless America has gone completely left wing they are still protected speech. On 2 Feb of this year I purchased at La Z Boy power reclining sofa. On 11 March in the middle of dinner I received a call stating my sofa was in and it could be delivered a week later on the 18th. It was apparently urgent to call at dinner time to tell me it would take a week to get the sofa the least 6 miles to my house. On the 17th I got a call to tell me delivery would be between, you guessed it, 4 and 7 pm the next day. Yes dinner time again. The sofa arrived at about 5:45 PM.

3-14-20 purchased 2 Baylor Rocking Recliners (were on floor and picked up myself). Called within 1 hour to the store to let know that the footrest on one recliner would not stay up. Store said that is a simple adjustment & gave a service # to call. Soonest date to get service is 3-27-20. Not happy at all with delay.

I'm on my second La-Z-Boy recliner in the past 15 years and although they are comfortable, the quality is severely lacking in terms of durability. I even made sure I bought chairs that were sufficiently weight rated as I weigh just below 300 lbs. Based on the response and attitude I got back from the service department manager today, this is a problem they are well acquainted with and have basically become immune to criticism and complaints. As this is the third time this year I've had to ask for repair on my chair, I have decided to buy a new one and it definitely won't be La-Z-Boy!

Called for a repair. Was told parts are covered but labor was not. Was told I had to cover 1 hr labor @ $124 and that type of repair was usually less than an hour. Service tech stopped by, flipped the chair upside down, said he didn't have the parts and would order them. We were then told by La-Z-Boy that we had to pay shipping for the parts and for another hour of labor. We did. Parts came, service tech came back and said they had forgotten to order the motor.

Purchased 2 identical ($1400.00 ea) La-Zy-Boy's (made in USA) Rocker Recliners. Once set up we found that one unit leaned to the left. Thought it was the floor so we switched the locations of both chairs...nope chair still leaned to the left. Less than one year and the backs on both chairs failed so bad you could hardly sit in them. The left arm had also broke on one chair. The local vendor came in and all repairs were completed (except the lean) on warranty. Within 3 months they began to fail again. Laz-y-boy will not look at them again. They actually told me they would only repair them once. I dissected the parts left behind from the warranty work and was shocked to see the terrible workmanship on the chipboard frame.

Purchase a sofa (44P-737) and loveseat (480-737) in Feb 2018 ($4,500) for a new home. We did not start living in full time until July 2019. In addition we purchased the Fabric Protection for $329.99 and the 7-Year Comfort Pro plan for $149.99. Less than a year later the furniture is showing really bad signs for wear with what they say is "Pilling". After calling the store manager it was suggest that we purchase a fabric shaver as there was nothing they could do about it. It is only my wife and myself living in the home so it is not like the furniture is being abused by kids or pets. Needless to say I am very disappointed with the poor quality that La-Z-Boy sells and will make sure to pass these comments onto friends in my social network.

First of all, I want to share that we own two very good La-Z-Boy recliners. But, we just had a very bad experience with the La-z-boy store in Tampa, FL. On 3/3/2020, my wife and I purchased a sofa at the La-z-boy store in Tampa, FL, and a delivery date was set for 3/14/2020. Today, 3/6/2020, I received a phone call from "Gene" telling us that they cannot sell us the sofa (even though they already had). He said the sofa and matching love seat had to be purchased together, and he was refunding our money. We specifically told our salesperson in the Tampa store, Tammie **, that we wanted to purchase the sofa alone (we live in a small senior living apartment and only have room for a small sofa), and she assured us that was fine. Also, each piece, the sofa and loveseat, had individual sales tags/prices attached to them (if they were a set, why would there not be only one price for both).

My husband and I had just bought our first house and were looking for some living room furniture. We went to Art Van first and I fell in love with the Hayes II and how comfortable it was. However, my husband was not a fan of having the couch and love seats all reclining. So, we decided to go to the Lay-Z-Boy store to see what else they might have that was also comfortable. We decided on the Meyer sofa and two Hayes love seats. The process was easy and our sales man Tim was great. He answered all of our questions and helped us pick out custom colors. They also priced match for us which was so nice! I would recommend the process to all my friends and family as they were easy to work with, not pushy and are definitely customer oriented. Can't wait for my pieces to come!

My partner and I purchased a leather sofa, electric reclining chair and an Ottoman. We selected the colors of the furniture around the ottoman. The ottoman started to fall apart only a few months after purchase, we were told it was a bad design. With the warranty the furniture was replace but this item was discontinued so we received a credit, we then had to pay almost 400$ more to get something even close, so La-Z-Boy made a profit on two pieces of furniture. Why wasn't this offered to us at cost, or our money refunded if our item was no longer available. We bought at La-Z-Boy for the quality but are now very disappointed with the extra money we had to spend to replace a defective design.

I order the sectional on 12/23/2019. The delivery guys finally delivered it yesterday but one piece of the sectional doesn't have legs so it can't be assembled and another unit has a cut wire so it's not functional. Today I get a call saying it'll be a week to 10 days before they will have the parts. I'm not happy!

Bought a top of the line $1800 recliner with top of the line leather. Big huge spot on the "best" leather and cushioning is defective. Cannot get any answers or help. Totally unacceptable and I am being fair with my comments....I expect someone to care about this situation.

Called to reorder a Larsen 36 inch chair I had purchased, spoke to the same saleslady as before who told me it was discontinued. Asked her if they had a similar chair in the same size dimensions. She said, yes. Due to my age & disability I could not go in person which she knew as it was the same with the first chair and my adult son went there to view the chair. He did this for the second time & saw the saleslady, who spoke to me by phone & said we found a similar chair, same size as your original chair, which I did review with her that I was the same height, weight, disabilities. They delivered the chair, it was too small, 33 inch...Called the store right away, spoke to the manager. He said we sent a 33 inch, was no error. I he said, "Let me recommend a seat lift chair", which was way more money, I asked, "Is it the same size as the original 36 inch Larsen". He said, "It's jus a little bit wider seat, not by much, should be fine". I said okay.

We had a sofa delivered after waiting 4 weeks. It arrived defective. The right front leg is fully 1 inch off the floor and the safe teeters back and forth. Delivery guys refused to do anything. Called customer service and finally got a tech appointment for 2 weeks out. The tech was really nice, but kind of laughed when he saw the sofa and said that it was a defective frame and could not be repaired. He copied me in on the email he submitted regarding this and took photos, as did the delivery drivers. After not hearing anything from La-Z-Boy after nearly a week, my husband reached out to them and was told that we'd have to take photos and they would submit them to another department and that no replacement had been ordered.