La-Z-Boy Furniture Galleries Reviews

Our experience with a custom kitchen table order from our local La-Z-Boy furniture store was so disappointing that we feel obligated to post this. Our order took 50% longer than promised. The documentation clearly said 6-8 weeks but it took 12 weeks before available and 9 days after that to be delivered. Almost all updates had to be pried out of store personnel, and even then, the information was inconsistent or vague. [NOTE: When I brought the 6-8 week custom order paperwork information to store personnel. They stated that applied to ‘…fabric upholstery and leather upholstery. That isn’t the eta for casegoods…’, however these differences aren’t defined in the paperwork.]

Called the service number to get my recliner repaired. No phone answer. "Please leave your name & number and I will call you back in 24-48 hours." NO CALL BACK. I will not make any future purchases from La-Z-Boy & I am shopping for 2 recliners.

Friday deal for $1,150. The reclining mechanism just started to have issues dropping down after I have had it engaged and have been sitting in it. Called La-Z-Boy for warranty repair and find out only the part is covered and not the labor. To have a tech out will cost me $160 for one hour! It’s not like the chair has been abused. I weigh 183lbs and take care of my stuff. I hesitate to give la-z-boy any more of my money. I am so disappointed with the failure of this chair.

We purchased a power lift recliner 3 months ago. Already we have had 3 service calls, all involving technology. My spouse has Parkinson’s and the chair was meant to be an aid for his mobility. Customer service at best is lip service. Staff in stores do not return phone calls and technicians are slammed with service calls. Do yourself a favor and find another brand.

I bought a recliner in 2020. Since the pieces are supposed to be covered for life, so they say, sounded like a good idea. The mechanism has issues and they recommended a tech. There would be labour costs. Fair enough, Lorenzo he was called. Came to my house twice, said he ordered parts and one time it was the wrong one. 8 months of running after him only for him to disappear. The store could not reach him either. They send another tech, charges me again. Claims Jessica 450 588 7211 ext ** has the order for the parts. I wait 2 more months, this tech named George, **, is unreachable. Finally after dozens of calls he answered and said he is resuming duties?!? I has for Jessica's number because this story is starting to seem very familiar. Jessica cannot reach George, she ordered no parts, we are not starting the 2nd year. If you want furniture, like so many other stories so similar to mine, DON"T BUY LA-Z-BOY.

I will never buy another La-Z-Boy. Very expensive. Poor quality. Virtually no warranty! Stay away from this expensive furniture. Very minimal use. Very expensive now to fix at my cost. It is junk! Paid almost $1800 for this chair March of 2024 and the wooden legs were replaced shortly after purchased. Now the springs and cushion are breaking down and one arm is loose, La-Z-Boy wants me to pay for parts. Shipping and service to repair. Minimum of $160.00. I will never buy a La-Z-Boy again.

Abigail ** at the Emeryville store was a dream! So kind and patient with my elderly parents. Thank you Abigail for making this shopping trip such a smooth one for us! They found what they were looking for thanks to you, and you made sure that they understood all aspects thoroughly.

LaZBoy Power Leather Recliners not worth it. After 7 years they need to be replaced. Motor broke after 4 yrs. Much of the chair is faux-leather that peels off its backing after 7 yrs use (they don't tell you this.. they tell you you are buying a "leather chair").

4 years ago I purchased 2 La-Z-Boy leather power recliners. I paid $5000 for the 2 recliners at that time. They are now pieces of junk and need to be thrown away. The warranty is no longer valid and the chairs do not work properly. The foot rest on one of the recliners is stuck up in the air and would not come down. I had to take my tool kit and disassemble it so I could still sit in chair. I put Sag A Way foam pads in seats to try and firm them up and still have to use gel cushions to make the seats bearable to sit in. So I have paid $3.42 a day or $102.73 a month to sit in these chairs. Please save yourself the disappointment and cost and just move along and find another name brand chair to purchase. The only positive I have is the leather still looks brand new on chair.

The store Manager (Amber) at the La-Z-Boy in Greenville was aggressive, rude, and completely unprofessional in solving a problem with my order. I ordered a rug in October (in addition to over $7000 worth of furniture). The rug was to be delivered in January. I found out (by asking for an update), the carpet was delayed until May. Really, 7 months to get a carpet in 2025?? Ridiculous. Do not buy carpet from La-Z-Boy! I asked to cancel and refund my money. They would not. They said I could pick another carpet. Why would I do that? I had been treated terribly and how could I trust when I would get it. No thanks. Shop someplace else!

I will never buy another La-Z-Boy. Very expensive. Poor quality. Virtually no warranty! Stay away from this expensive furniture. Very minimal use. Very expensive now to fix at my cost. It is junk! This is why they do not sell a warranty.

We bought a La-Z-Boy sofa from Van Drie Furniture store in Traverse City, Michigan. The in-store model was soft and comfortable. We ordered the same La-Z-Boy sofa, which is so hard and uncomfortable to sit on. Such a disappointment. We contacted both Van Drie Store and La-Z-Boy. Their suggestion put a bowling ball on the seat to break it in! They said the sofa had been on the store floor for 5 years and that is why it was comfortable, just give our new sofa time... unbelievable! We have now owned the sofa for about one year now and it is still hard and uncomfortable! We will never buy anything La-Z-Boy again!

Contacted the headquarters for a mechanical replacement part for my sofa guaranteed for the life of the furniture. Gave them photos and all the information I could find on and beneath the sofa. They have ghosted me even though I’ve called several times now. I am very disappointed with their follow-up. Calling and waiting on the line close to an hour is ridiculous! Calling the local store is useless, they tell you to call the headquarters and they can’t help you. I even offered to buy the part on Amazon as long as they reimbursed me to no avail. I’ve owned 4 recliners and a sectional (very overpriced), but no more. They offer great products, but are impossible to deal with. There is a complete lack of customer support. They will not accommodate or entertain my BBB complaint.

Fabric on both love seat and sofa is fraying. At purchase was advised that warranty covered all issues for 5 years. Now being advised fabric only covered for 1 year. I have to question the quality of fabric if only covered for 1 year.

I recently purchased a La-Z-Boy swivel rocker recliner (Trooper). It was used by a 200 lb senior citizen for about 6 months. It then began to disintegrate, at least 6 screws fell out, wood chips everywhere under the chair. I spent 2900 for a chair that lasted 6 months. I called the store I purchased from, they told me to call customer care. I schedule a service call. The technician told me that it had major components broken and appeared to be a factory quality control issue, the wrong screws were used for the left arm assembly and were completely stripped and that 1/3 of the chair had to be reconstructed including the entire rocker swivel base.

Just the worst customer service you could ever hope for.... Never buy one and expect any service if it breaks, we have been dealing with this a year. We waited weeks to get our chair fixed and it was not fixed. Instead, they returned it in worse shape than it went out to them and the person over their customer service, her name is Valerie, she is the worst!!!! In fact, she is a do nothing. Joke!

3 month old VERY EXPENSIVE sofa with pilling and nap wear. Nap wear is covered under their 1 year warranty. Customer service told me to use a fabric shaver, and claimed that it would not harm the fabric. No other resolution offered. Repeated shaving over time can thin out the fibers or change the texture of the fabric. On high-friction areas (like seat cushions) repeated shaving may cause uneven wear or expose the backing fabric.

I purchased the La-Z-Boy Brookstone couch and recliner and when I received it on Saturday, the couch was hard. It was not the same as the showroom floor couch. It was a custom order. I paid 4500 for it and they’re telling me to give it some time to break it in. While I am only one person so what am I supposed to do to break this in? They said they do not take the furniture back. They don’t give you store credit toward something else. I thought La-Z-Boy was supposed to be a reputable company even the mattress stores let you try mattresses out for a length of time and you can return a mattress. I just don’t understand it and they’re not willing to do anything about it. Very, very disappointed in them.

Astor power recliner+ and 5 year warranty purchased on June 27, 2024. In February 2025 the seat began to sag to the point I could not use it due to backache and difficulty to exit from the chair. Service person arrived and placed 1” (soft) foam between the springs and bottom of seat’s foam. In August 2025 the seat sagged again. I was told it would cost $$ to repair as seat was only under warranty for 1 year. I explained a number of times it was repaired earlier but still will cost $$$! Technician returned on October 29, 2025. Realizing he already repaired the sagging seat problem which did not work and suggested I have him remove the soft seat foam and replace it with a higher density foam. I have received an estimate of $311.13 plus tax. For a chair costing just under $3000 I would expect decent quality. I cannot afford to RISK spending any more $$ to Lazboy and will put this one into storage.

⭐️⭐️⭐️⭐️⭐️ La-Z-Boy Furniture Galleries – New Port Richey, FL (Manager: David **) I am pleased to fully update and reverse my earlier review. The team at La-Z-Boy Furniture Galleries in New Port Richey — and especially Store Manager David ** — have gone above and beyond to resolve my concern to my complete satisfaction.

Their responsiveness, professionalism, and genuine concern for my situation were outstanding. Mr. ** handled the matter personally and with exceptional care, ensuring that the entire issue was corrected promptly and without any additional charges, fees, or complications.

This experience has completely restored my confidence in La-Z-Boy and in the customer service commitment of the New Port Richey store. Mistakes can happen anywhere — what truly matters is how a company responds — and in this case, their follow-through was exemplary. I now wholeheartedly recommend the New Port Richey La-Z-Boy Furniture Galleries and commend Mr. ** and his team for their integrity, courtesy, and dedication to customer satisfaction.

I just purchased the following chair: JOSHUA Power Recliner W/ HEADREST. I think it’s the best chair I’ve ever had. You can adjust 3 different sections of the chair to your maximum comfort. I can adjust it for when I want to sleep or when I want watch television or when I am reading. I absolutely love it so far. Extremely comfortable chair.

I recently purchased 2 La-Z-Boy recliners in Albuquerque, NM. They were "on sale" but were still just under $10,000 and were not powered in any way. I wanted a quality recliner as my husband and I are both in our 60's and are cancer survivors who are still working on surviving. Also we live in a remote area of New Mexico so repairing is extremely difficult. The very nice salesman Gerald said that it would take up to 2 months to make the recliners with the leather that I ordered which was not a problem. The recliners were actually ready for pick up in just 6 weeks. We made the 2 1/2 hour drive to pick them up and inspected them both on the loading dock before accepting them. The two young men who shrink wrapped and loaded up the loveseats were extremely polite, efficient, and careful.

We bought a new recliner for our son after his original one was 31 years old. We bought that recliner while he was in college. We bought ourselves new recliners and one for our daughter-in-law. We felt our son deserved a new recliner also. Our salesperson, Cassie was so nice and helped our son pick out the perfect one for him. The Canton, Ohio store was wonderful with a lot of selections. We took advantage of the 30% sale. Thank you, again, Cassie, for helping us chose the perfect recliner for our son.

At one time LaZ Boy was quality - (I still have older pieces from them from years ago). Unfortunately I will never Buy anything from them Again. I have to give them a Star just to give them a review. I Picked out a very comfortable set from one they had on the floor. I ordered It and have had Problems with Two pieces being Uncomfortable. Service Guy was Scheduled, came out 3 times, told me that because I didn't order the Power one - that's why it's not as supportive as the floor model. They ended Up replacing the middle piece that is better now but won't fix or replace the other one.

Our experience with Patti ** in Lakeland, Florida was flawless, she explained many different benefits to the different styles and features that come with the furniture. I hope our purchase will benefit our family for many years to come.

My wife and I visited the Cocoa La-Z-BOY store in July of 2025. The staff was friendly and helpful and we looked at a sectional we both liked. The store set a date and time for a designer to come to our home to do a layout and make suggestions. The layout was very helpful and professionally done. On August 2 we went to the store personally and paid 50% of the cost and was told an approximate date for completion and in fact it came in sooner than expected, to our delight. We advised the sales staff we were going to be out of state the first part of September. During that time we were notified by email and by phone we need to pay the remaining balance plus schedule delivery. We replied to those notices that we would do so upon our return home.

I spent nearly 6k for two chairs. They are rocking reclining chairs. They squeak nonstop and if you need service, it takes a month and you have to be available for mid-day service. I could go on and on. Don’t buy their products!

Worst company ever! I highly recommend you don’t buy from them. Bought a lift chair a year ago and it already quit working. Called and got the number for their repair place and the repair place never would answer the phone. Called back the location I got the chair from and they then gave me a email to contact. After 1.5 weeks of trying to get ahold of the repair place I called the store again and asked if they could help me get ahold of the repair place. Funny I received a call 30 minutes after that. Then it took them over a week to come out and look at the chair. Then another two weeks to get the part and now tell me another two weeks to install the new parts. So annoying because obviously if you buy a lift chair you NEED the chair.

My husband's old La-Z-Boy recliner came apart after about 5 years (stapled together). We bought another that was advertised as designed for tall people. My husband, 5'11", was too tall for comfort. It is uncomfortable and unstable. As I was told about a week after it arrived, In order to return it after THREE DAYS, we would have to pay 1/3 of the purchase price plus $99 restocking fee (?), and maybe shipping.

A Disheartening and Dangerous Experience with La-Z-Boy - Buyer Beware! I am writing this review from a place of extreme physical pain and profound emotional disappointment. I wish I didn't have to, but I feel a moral obligation to warn others about a product that has not only failed me but has actively put my health at risk.

My new La-Z-Boy Power Sofa was delivered November 23, 2023. I live alone, hardly use it and paid close to five thousand dollars for it. When I sit on one side and recline, it sounds like it's going to self-destruct. I contacted La-Z-Boy warranty and was told that the labor is only for one year and they charge 160 per hour. They also charge the customer shipping to send any parts needed. Basically, it's going to cost me hundreds of dollars to repair a five thousand dollar couch that less than two years old! I could have gone to Ashley or another company and bought several couches for the cost of this one and just thrown them away and bought a new one and been better off than wasting the money on a La-Z-Boy.

I waited a long time for my recliner sofa to be delivered. It looked great when delivered; however, it is one of the most uncomfortable sofas I have ever had. The springs are so hard under your buttocks. I've had company over and they immediately told me the same thing. I went back to the store where I purchased it. The sales people said they never heard of such a thing. I then put a service call in for someone to come out. The service person came out and immediately told me that this complaint is 50% of complaints and there's nothing he can do. It's the way they are making them now with these HARD squeaky springs on one side. He advised me to contact corporate.

We purchased 2 large leather sofas about 18 months ago. After using them, the cushions were collapsing such that they required replacement. La-Z-Boy did replace them at the one year mark and at that time I witnessed that there was no structure of the cushions, rather they were just pieces of cheap, not very dense foam. Six months later, same thing. Then I was told they only provide a 30 day warranty on a repair so I have to pay to get this poorly designed furniture fixed again. Yes, it is insane to do so and expect different results but we did so with the thought that we would sell these or put them in our basement even though we spent thousands of dollars.

When I picked up the chair, I could not believe the low quality, especially for the price! To make matters worse, I was charged a home delivery fee for them to bring the recliner from the warehouse to the store! Plus I was charged for picking it up myself from the store!! They actually charged me to pick it up!! What in the world is going on?!

Sad to say the customer service as well as quality has gone down hill. I came back because I had good luck prior but have found they are just as bad as the less expensive competitors when I thought I was bead buying a better quality product and would get good service since I figured they are more professionals. Long and short of it is I was wrong. The service and quality both suck and I’ve had nothing but issues since I received a messed up couch. I’m still battling them on saying it’s the design to have the cushions too small for couch!!! It’s ridiculous and I wouldn’t do business here again since it’s just a run around!!!

I wish I could tell you that my sofas were comfortable and look great... But I can't because I haven't received them yet. Ordered 5 months ago, was told it will be 6 to 8 weeks. At week 7 we call and they say they have no idea how long it will be because there was an issue with that fabric. No notice or heads up from La-Z-Boy. We go back to store. Pick out new fabric. 6 weeks later we get a call that it's ready and schedule delivery. GREAT! Truck gets here and no sofa, just the love seat. Again, no call from La-Z-Boy. I refuse the order and call the store. Nobody has any info on anything. They say they will call me in a couple days to reschedule. Hopefully they will, but I have a feeling I'll be chasing my tail here for another 6 weeks. We are getting very close to cancelling this order and going somewhere else. Brutal customer service and zero communication.

Bought La-Z-Boy about 10 years ago, the fabric was very poor, pilled and started to look shabby within about the 3rd year, I talked to La-Z-Boy at the store, sales rep told me if I had bought the warranty it would have been covered. Studio person that I am, I believed him so I purchased a new sofa set with the overpriced warranty. It is new 3 years old and looks ten years older. Fabric has pilled and snagged, looks shabby, surprise, surprise, no warranty coverage for the fabric, so what the hell does the warranty cover? Not what they told me.

Getting service for covered furniture is next to impossible. Do not buy. Issues can be a long and frustrating process, that will not get resolved in months. Don't waste your time with La-Z-Boy products.

I paid $ 2200 for a sofa. When I didn't receive arm covers I was told they would cost $ 52. I've never purchased a sofa that didn't come with FREE arm covers. This is a very poor practice. I wouldn't buy from this company again.

I only gave Lazboy one star because of the reliability of my recliner chair I bought 5 years ago. It Was the top of the line electric recliner. I paid $2000.00. In the five years I had to replace the controller three times and the power box once. The chair might be made in the USA , but all the electrical components are made in China. In my opinion lazboy needs to bring their manufacturing back to the US. I had to wait two months for the part to get into America. If they do that their approval rating might be higher than one and a half stars.

I had a fantastic and seamless experience with Ayanna (Sales) at the La-Z-Boy Home Furnishing & Décor in Newnan, Georgia from the time I walked into the store to leaving. I was looking for a recliner to fit my small body frame. She greeted me with a warm smile and was very welcoming, attentive to my needs, and very knowledgeable of the recliners. She asked great questions to determine my needs then walked that showroom with confidence as she presented the recliners. You would have thought she had a crystal ball because she knew exactly what I needed.

We have been patiently waiting for our sofa for 5 months. We were told today that our sofa could be delivered on September 4, 2025. Unfortunately, we will be on vacation on that date. So, we were pushed out two weeks to September 18! We were told deliveries were made every other week. We asked why couldn’t you deliver it tomorrow? Our salesperson from the WEST HILLS office stated the truck is filled up the day before (today) for tomorrow. And that there would be no room. I told her I was not happy she stated she was sorry but there was nothing she could do for us. I specifically asked if she could call someone etc. she stated NO.

We have been waiting on furniture for 109 days after being told 30-60 days usually on delivery. Talked to management and executive from Monroe, Michigan to no avail or even a guess as to delivery. We regret this purchase, and no way out of it with 75 % of billing already paid. We would not recommend La-Z-Boy to anyone. Thanks, Jack ** (Avon, In. Store)

I was a great believer in LazBoy, until my last purchase about 7 or 8 months ago. I purchased a sofa and a recliner and these two pieces of furniture are already distressed. The seat of the recliner has lost its firmness: it does not provide support or comfort. The sofa is already showing signs of wear, though we are not abusive but rather take good care of our furnishings. The furniture simply does not have the quality that I expect from LazBoy. I am sorely disappointed.

After years of wanting La-Z-Boy & FINALLY talking my wife into buying them, we purchased 2 recliners & 2 couches. From the day of delivery, they were not working correctly. The recliners sit in a forward position when seated, feeling like you are being pushed off the front of the chair, the couches fall into the laid-back position even when you don't want to lean back. The store ghosted us when they said they would call us, never answered the door when they were going through their remodel, even when seeing me holding a receipt in hand. When we finally made it back after reopening over a week later, I told them to come pick them up and give me my money back because they delivered garbage and the "service" number they provided didn't work. They stated the number on THEIR paperwork was incorrect and we needed to call a different number.

Bought a recliner, the material made my skin, my whole body itch. I had to take medication. Called the manager. I had only had the recliner 15 days. The manager said it was my problem and would not help me. I was willing to pay much more for a different recliner. I believe it had been brought back and the previous person maybe had scotch guarded it. I am allergic to latex and memory foam. The manager said the fabric was polyester. I've never had problems with polyester. Either way he became antagonistic I just let it go. I can't use the recliner I've even gone as far as covering it with a comforter. If my body touches any part of the recliner I start itching. Well there goes $1200.00. I WIĹL NEVER BUY OR HAVE ANYTHING GOOD TO SAY ABOUT LAZBOY AGAIN.

We spent $4,000 on a La-Z-Boy chair, plus paid extra for their warranty, expecting quality and peace of mind. Instead, we got one of the most frustrating customer service experiences of our lives. From the start, there were problems. We were promised delivery in time for a surgery—something that was very important to us—and they failed to deliver on time. Then, just two months after finally getting the chair, the first problem appeared. We called for service, and they claimed it was fixed. It wasn’t. Over the next 18 months, we had to call for service three or four more times. Each time, they initially denied our claim before finally agreeing to send someone out. The last time they sent a technician, not only did they fail to fix the existing two or three issues, they actually broke another part of the chair!

I've bought from La-Z-Boy numerous times and this last time has cured me from ever buying from them again. They have Poor Quality, High Prices, Poor Management and a outside vendor doing their crappy technical service calls. The outside vendor tech/rep could not see my Cull Fabric issue on my Chair that took 4 months to receive. It had tears, picks and dirty fabric, it actually looked like a chair that had been in a warehouse with smoky black tow motor film and rewrapped and delivered to me. He had an attitude from the start with me, I guess because I had over 20 blue tape strips showing where my issues where. He told me while in my home under no circumstances would La-Z-Boy honor a return or re-order. Now after going around and around with them they let me reorder and now the chair has construction issues and no stability or comfort to it. DON'T ORDER La-Z-Boy.

I purchased 4 La-Z-Boy recliners online. Waited over 2 mos to get them, had issues with delivery of one chair not being on time and very nasty customer service rep. But the worst of it is these chairs are 15 months old and they look 10 yrs old. With moderate use they are squeaking loudly when you rock them, the manual handles are very stiff and they make a loud clunking noise when you put up the foot rest, the material is not stain resistant and hard to clean even the lightest bit of dirt on the arm areas. The stuffing is very cheap as it's caving in and sliding around. You can see from the pictures the big dent on the back left where the stuffing is caving in and the arms are losing their shape and slide around as well. Absolutely horrible chairs for almost $900 each! I am 58 yrs old and have purchased a fair amount of furniture over the years and I can absolutely say this is the worst quality and most overpriced furniture I have purchased.

After 3.5 years of ownership of a full size Talladega power reclining sofa and loveseat purchased new from the La-Z-Boy store just outside of Pittsburgh, PA, we are absolutely disgusted with our $5500 purchase. In both cases the extremely durable fabric is starting to fray and ball up and looks worn out already. Both pieces make thumps, thuds and other noises when you sit in them or start to recline. The padding at the lumbar has become so uncomfortable you can't stay in the seat very long. The seat cushion padding is already breaking down. The backs of the loveseat are now crooked as if out of alignment. I never write this kind of negative review however, for the money we spent $5500 and such poor quality after only a few years, we are pissed.

We ordered 2 recliners from the Kennesaw GA store. When they arrived, they were not what we were expecting in comfort or quality. After having a technician come out to inspect, he advised the chairs were correct. We were still not satisfied. The store worked with us to exchange for different chairs. Excellent customer service! We love the chairs!

I bought and paid for 3 chairs. Two fabric and one leather. After 5 weeks they were delivered. The leather chair was defective. It was missing a part for the footrest. I am very sorry I bought from this company. The delivery men took it back. La-Z-Boy has not gotten me a new chair to replace the defective one.

It is telling that there are almost the same 1 star reviews as 5 star reviews, and this is no exception. We purchase a sectional couch with the warranty part in august 2023 and additional pieces in December 2023. As of today, all of the back cushions have declined so there is very little support which also makes the couch look very shabby. In addition, we have a puncture on one of the pieces, a tear on another, and the fabric on the back cushions are pilling.

Our very expensive Top line La-Z-Boy recliner has numerous quality issues. Threads are coming out. Padding in the back is sliding and not secure. Numerous times the power remote has failed and has to be reset. Now the saddle for the remote which has a cellphone charger has a problem and actually drains the cellphone. They have replaced it but it still doesn’t work. WHEN you try to contact customer service they absolutely never answer and will call you back when they get around to it. We purchased thousands of dollars of La-Z-Boy furniture and have had several quality issues with almost every single piece. Think long and hard before purchasing.

We ordered 2 recliners in June from E Colonial, Orlando store. Delivered Friday. They are exactly what we needed. Brock and Dee delivered them with smiles and good cheer!! Great experience all around.

La-Z-boy has the worst customer service of any furniture company I have ever dealt with. My sales invoice clearly states that I have 24 months financing, however, Synchrony Bank is only giving 12 months. Both blame each other for the error and will offer no help. I am done dealing with these overpriced people. Go somewhere else.

La-Z-Boy is not what it used to be. They were sold and have gone downhill terribly. And they don’t care! Terrible customer service they will hang up on you yell at you or randomly transfer you to somebody else and you don’t know what’s going on. The quality of the furniture is horrible. I went there specifically due to their long-term, outstanding reputation. Don’t trust them! Please! My two recliner chairs are less than a year old. They will not exchange them. They will not take them back. I had a repair done immediately upon receiving them and the minute the technician left the same thing happened again. For the price we pay we expect more. And from another human being, I certainly don’t expect to be treated the way they are treating me. Please do your research before you shop, don’t trust the name anymore. It’s very sad. They were sold and they’ve gone down the tubes.

Bought a 3 seat couch in Tampa about 3 years ago. Stupidly spent about $4000 on it. It's just me and my wife, no pets. It's falling apart now. Once I took a look underneath to see what came off, and noticed that crumbling particle board, I realized what a big scam this was. Maybe they did good work in the past, I don't know. But at this point I'll happily take a better quality $500 couch over this complete rip-off.

Ordered a couch. It was delivered damaged. They took it back to repair it and scheduled another delivery date. Confirmed delivery date with store. No one showed. They forgot to notify us. Then they lost our sofa. They don't know where exactly it is - it could be in a PA or a Maryland warehouse. They don't know. I paid in full but here I sit waiting and waiting. I won't be back to La-Z-Boy. I was patient the first time, but the store manager (Wyomissing) had a real attitude. My wife said she was rude. I've been in a customer facing job all my life so I try to be more patient, but she was the icing on the cake. Basically said, "I don't know anything about it being damaged, I don't know anything about why it wasn't delivered and no one notified you," and the drum roll was she doesn't know even where it is!!

Purchased a double recliner because of the extreme comfort of the model in the store, The one that I was delivered was hard as a rock, uncomfortable, inducing pain in my neck and back, due to the position of the head rest on my shoulder blades. Went back to the store to take measurements, and see the comfort difference. So much more comfort when sitting in the store model. Much more cushioning. The manager said I need to break it in over time to get the cushions and springs to soften. I now realize that was a delay tactic on his part. This is the second purchase I got screwed on from La-Z-Boy. There will not be a third time.

We purchased two La-Z-Boy recliners just a few months ago. The cost was close to 6,000. One came broken and I had to wait for several weeks for a repair (we paid 500+ extra for a service plan) and just recently the second one collapsed backwards and my husband almost hit his head. Now we are waiting for a service call again. We are very upset about this shabby quality. We figured we would go with La-Z-Boy for reputation and quality spending more than normally would have but very sorry we chose what we did.

The leather on my loveseat started to show wear along the seams. It was 10 months old with a one year warranty. They refused to send someone out to look at it, they said I would have to bring it to them! That is certainly ridiculous that I would transport a large loveseat so they could look at the leather seam on it. Very poor service, also the service manager was very rude on the phone.

I purchased a $5,000 leather loveseat and a $766 3-year extended warranty (a total of a 4-year warranty) from La-Z-Boy Furniture Galleries in Lake Charles, Louisiana on 1/8/22. The piece was not delivered until 2023, partially due to a quality control delay in which La-Z-Boy chose to reupholster the item before delivery, citing a defect in the leather. Unfortunately, the leather was from two different dye lots. The result is a loveseat with 2 distinctly different shades of leather (sun bleached blah and mystery orange), which is completely unacceptable, especially one that cost in excess of $5,000. I notified the sales rep. after noticing the leather was changing color, but no resolution. Now the stitching is loose from the back of the armrests. La-Z-Boy is refusing to honor the warranty. Buyer Beware!

On May 27, 2025, the remote on my mom's one-year-old lift chair stopped working for the second time. I phoned the La-Z-Boy customer service center and an appointment was scheduled for Tues. 6/3 with Tri-County Furniture Services (TCFS). I learned they are the ONLY service provider for La-Z-Boy. The appointment was rescheduled to 6/9 (vehicle out of service), then 6/13 (technician injured) and then again to 6/23 (technician unavailable until then). I expressed my dissatisfaction with this less-than-acceptable customer service. My mom relies on her chair to help her get out of the chair, elevate her legs, and general overall assistance with keeping her comfortable. She suffers with osteo-arthritis, aging knees, and spinal stenosis. I am very disgruntled and disappointed.

As staff goes they are sales people just like Rooms people, and all the other chains. They really talked up the “quality” of LazBoy over and over. Our chairs feel good and look good maybe even great. The mechanisms even work smoother than most but you still feel and hear them moving. The truth is we spent 4K on two chairs, have had them for two months and when you rock the chair make noise, when you get up or set down the frame rattles. I cannot believe the quality of LazBoy has reduced to this point.

I am a 78 year old male who sits in this recliner in the evening to watch tv. No other use of this chair. The picture of wear I sent was caused by me putting my palm in the worn spot to get up. The rest of the chair still looks very good. The finish and dye have worn off. The first picture shows the wear. The second picture shows the condition of the rest of the chair.

In store the agent hurried through the lengthy back of the sales receipt with IMPORTANT details for initial. I understood that the standard mattress would be delivered with the full-size sleeper sofa. That mattress would be mine to dispose of. However, when the Slumber-Air-Mattress I purchased for $600 was delivered and unboxed the poor quality was apparent even to the delivery team. I kept both and slept on each for a few nights. Read the contract carefully - you may cancel the order for 3 days or until delivered - ONCE DELIVERED - NO RETURN OR REFUND. La-Z-Boy is living on a long ago reputation. High prices for low quality.

I purchased a sofa and loveseat from the La-Z-Boy store on Sunrise in Roseville. The salesman was very nice and helpful, unfortunately he was not honest with us. He stated that La-Z-Boy is a high quality product with a lifetime warranty. Not true! Our furniture is falling apart! The sofa is separating between the recliner and fixed seat, it moves when someone sits on it and therefore unsafe, and it is so uncomfortable! The furniture that was delivered to us is nothing like the furniture in the showroom. The fabric feels like paper, it has a crunchy feeling and the cushions are as hard as a rock. The store representative has refused to help me, stating that I have to deal with the warranty company. They take your money and then ignore your concerns! They are selling products that cannot be used for their intended purpose because they are unsafe and uncomfortable. I would give a ZERO review if I could.

What a nightmare, Ordered a very expensive from La-Z-Boy, delivery day came, Guys put together couch and it was a hot mess, stitching all uneven, back rests didn't match up, so I called sales associate and she ordered a new couch to be sent out, Well 2 weeks later new couch arrives and it was worse then the 1st couch delivered so we refused it and kept the damaged couch since we already got rid of our old living room couch. We were stuck with damaged La-Z-Boy couch. Not happy at all.

We have had our Brooks Power Reclining Sofa and Loveseat for four years. Unfortunately, they have made my lower back pain, even worse. They have not really gotten broken in. The cushioning was minimal, and they have not softened up to the point where they have gotten comfortable like the models we sat on at La-Z-Boy. I feel like we were very misled because we would never have purchased these Couches if they were as uncomfortable as they are. We spent over $3200 on these couches and I feel so disappointed and let down but there’s nothing we can do about it.

Worst recliner I have purchased. Constant squeaks, chair never feels solid. I have owned several recliners for over 30 years and this is by far the absolute worst. I am comparing La-Z-Boy to Franklin, Best, Flex Steal, and even those with no name brand.

Purchased a Bexley sofa in April 2025 for my mother who is 94. Explained the current couch was warn and she "slumped" and needed something to make her life comfortable. In store couch fit perfectly to her size and stature, paid extra for Tempur-Pedic cushions. Upon arrival, the couch is like sitting on brick wall. Cushions are so hard it is not easy to sit on. Needless to say my poor mother who spent $2000 is more miserable than ever, myself as well. We have a small house so no other seat in the room works.

Bought over 5,000.00 worth of furniture from La-Z-Boy. Nothing but problems with the motion furniture (recliners). The metal frame structure is so cheaply made it bends making it impossible to use the recliner portion.

We purchased a chair and loveseat for $4300. Delivered in November 2024 from the Oceanside CA store with issues noted on the delivery signoff. It took us months of calls and emails to customer care with 4 appointments to repair the poor quality. Customer Care then told us that was all they could do. Any resolution would be done by the store.

We have purchased La-Z-Boy furniture for 28 years and still have several working pieces. However, in 2020 we purchased a sofa and 2 leather rocking recliners. We also purchased the "Gold" warranty package based on what the salesperson told us about the warranty. Well, the leather on one of the chairs is peeling away under the armrest and LB sent a leather guy to the house to look at it. He stated that it could not be repaired but if I had a warranty, LB should do something about it. I also stated that I wasn't worried about it since I purchased the BEST warranty package they offered (extra 5 years). We were told that the warranty would cover even things like a cat or dog scratch to the furniture for 5 years so we had no worries. I bought into their CRAP and LIES!

I purchased two love seats at the Evans Ga store, after a week I went to the store and asked to change part of the order and was told I couldn’t. I wasn’t pleased with the store manager and took my purchase receipt from her she said I was being rude. I called the corporate office and was told they couldn’t help me but could request a call from her boss. He called me and I explained I wanted to change one Love seat for another one that would be more expensive and he said I couldn’t. Needless to say I was not happy. I paid with a check for the full amount so the store wouldn’t have to pay credit card fees. My total amount was $6145.11. I have also been a frequent customer several times but that didn’t matter to him. I’ll never go to La-Z-Boy again. If possible I’d like a response from my review.

I say 1 star. Furniture is comfortable but their polices are not cool. They don't stand behind their products. 2 days after delivery, the charging port was broken! A honest company would have apologized and replaced. No, if accepted at delivery cannot return. So I have to close my office a half day to wait for Zoom call, another half day to get a repairman. Could not fix. So they mailed a replacement part and I closed another half day to have repaired. They are so sorry. How about coming to my office and apologize to my sick patients that had their lives altered! We need a new living room set. I will not even look here!

I purchased a La-Z-Boy Sectional about a year ago. I had previously had a 2nd hand La-Z-Boy sectional that was fabulous, so I was excited to purchase a new one. The store employees were fabulous, and arrival & delivery was on time. The quality is definitely not the same. The seating is whittled down to a non-luxurious size to a "compact" seat. The springs are already squeaking. I thought the sofa would become more comfortable the more I sat on it,... But it actually has gotten more uncomfortable.

Purchased a matching reclining sofa and loveseat and after 3 months, all seats started breaking down. Corporate would only refund the purchase price of the sofa. Will never purchase from La-Z-Boy again.

Deborah, Hannah and Moosh did a fantastic job with helping our family choosing the right furniture for our family room and hallway. I highly recommend them to others. I would be back to purchase our basement furniture.

I had a great experience with my salesman Bryan ** when I purchased 2 recliners. He was very knowledgeable and attentive to what we needed and really went the extra mile. He also gave us excellent discounts as well. The chairs were delivered in a timely fashion and the delivery personnel were very nice and gentle with our purchases as well as giving instructions on how to sit in and use the recliners so as to prevent wear and tear. I would absolutely purchase from La-Z-Boy in the future after this great experience!!

Store sales experience was fine, but the blue leather power-reclining sofa stunk of chemicals. I purchased 7-year extended warranty. I reported the smell to La-Z-Boy and they passed it along to the warranty company. They couldn't come out for almost a month and said they couldn't help with the smell anyway, then they said the smell would go away in 2 weeks, which definitely did not happen whatsoever.

I just received my La-Z-Boy chair that I have paid $3000 for and have been waiting two months to be delivered. This chair is nothing like the one I purchased. It is the same style and the correct material but there’s no one who could sit in this chair and be comfortable. The back lumbar and upper headrest sticks out so far that I don’t fit in the seat of the chair. It is very painful to even try to sit in. I’m a small person and this chair will not even hold my legs up straight. It sinks when I put it in the reclining position. There is nothing right about this chair. I’m very concerned after reading all the reviews, customer service will most likely do nothing and I’ve wasted $3000. I am 81 years old and I live on a fixed income. I can’t afford to be throwing money away. This has been a very stressful situation for me.

I purchased a La-Z-Boy on December 13, 2024 from the La-Z-Boy store on Airport Highway in Toledo, OH. Since the chair was not in stock, I was told it would need to be manufactured and would arrive sometime the first of February 2025. I am not clear what the issue is, but every time I trace the shipment, I am told it will be manufactured at the factory in two weeks. I have made several calls and always get the same answer.

La-Z-Boy sold me a damaged sectional and has spent nearly a year wasting my time, dodging accountability, and offering nothing but canned responses and empty apologies. The sectional was delivered in April 2024 with dirt stains and visible wear. A technician confirmed a stain on the right arm was under the fabric — a manufacturing defect. I asked for a replacement, but La-Z-Boy refused and told me it would be “repaired.”

Never again will I buy the lowest quality furniture from La-Z-Boy for the highest cost, $6000 Grayson love seat that was damaged on delivery, strapped down too tight and wrecked both arms, pictures taken to show customers support, they brought pieces that won't match what I bought and said I have no choice but to take the parts that don't match or live with the damage that they caused, when calling about the problem I was not listened to and just hung up on, right from start to Finish I've had nothing but headache and problems, I wish I read other reviews before I bought this couch that started to fall apart and be matted down within the first month, and no help from customer service, never again La-Z-Boy.

Asheville NC store, If I could rate less than one star, I would. They delivered the wrong leather loveseat to my house with my new leather sofa and chair. I called and spoke with the Salesman who spoke to his manager and said we'll get the new one out, but it will take around three months. Just keep that one as a loaner. I did as I was told, which was a huge mistake. I should've known better. I kept calling and emailing asking when the new loveseat would arrive. I sent copies of my text and emails with me saying what I had ordered and the salesman confirming he had ordered the wrong item and I would get what I ordered. The manager of the Asheville, North Carolina franchise told me they would not be honoring what the salesman told me because I was not charged for the loveseat that I actually ordered. I was charged for the wrong one and I'll be keeping the wrong one.

$2,500 Leather Sofa is a Cheap Piece of Garbage. Had sofa 10 days and left arm frame cracked. How does that happen when a 190 lb. person leans over to grab something from the end table? I turned the sofa over and discovered the frame was made from 1/2 inch "FAKE" pressed wood. The screws had literally pulled out of the wood. La-Z-Boy touts its "Made in America" banner but has no quality control or assurance. Why spend $2,500 for an American-made Piece of Garbage when you can pay $1,500 for the same Piece of Garbage from China..?? I give La-Z-Boy a rating of "1" because "0" is not allowed..!!

Everything about this business could improve. Originally told 6-8 weeks. Looking at 6 MONTHS at this point. All levels of this organization are horrible. Don't believe anything store management tells you as it will be overridden by territory management and eventually director of customer experience. Absolutely no one cares. Take your hard earned $$ elsewhere. No one needs the aggravation. If I could give them zero that would be too high.

I am the regretful owner of a La-Z-Boy Redwood recliner. I bought it because it's the biggest recliner I could find, and it's rated for larger people. (I'm 6'3" and around 320lb.) I purchased it from Slumberland in Stevens Point, WI in October. It's still in pristine condition, as it doesn't get heavy use being in the spare room downstairs. I dozed off in the chair one evening while watching tv downstairs, and woke up on my back with my feet in the air and the chair flipped backwards. I was quite startled. I stood up and flipped the chair back upright and everything looked normal. I didn't know what to think, so I slowly sat back down, and the left side of the chair started sagging, so I quickly stood back up. I rolled the chair forward, expecting to see broken wood, but instead what I saw looked perfectly normal.

I give them two stars because their furniture is nice. They only receive two stars because they push you to buy an insurance plan from a third party that is very expensive and very useless. We paid almost a thousand dollars for a cleaning plan. The first time we attempt to use it, they deny the claim. Buy the furniture but whatever you do, do not purchase the cleaning plan from Guardian.

Poor quality delivered. Broken & dirty. So undeliverable. Also gap between seat and back not present in floor model. Waited weeks for chair. It was been 5 days now and no one has reached out to me to give me status or apologize. Pre-paid for it so getting worried. I will keep trying to get help. Called and emailed but not help yet.

Do not purchase these recliners. They do not stand behind their product. We purchased two electric rocker recliners and had to have them serviced right away. I'm 6' tall and my feet won't touch the floor. The chairs were delivered that way, and I let the sales manager talk me into having the service tech come out and adjust the bases. The service tech had to order a new base to replace the new chair base. When he replaced the base, he also put stuffing in the back of the chairs to try to have them push the back more forward in the chair. Now the back is broken and they want to charge me to redo the entire chair. NOT RIGHT!

I received a $2,800 custom ordered chair and it is built like garbage. There are nails sticking out of the back, the rocker is installed off center, and makes a horrible creaking noise. I went in to ask about this issue and was told custom orders are final sale. I paid this much money to buy a chair like the one on the showroom floor. This is a classic bait and switch.

I purchased Love Seat and Sofa for 5000 $ which was delivered in October. The Sofa was defective and when I reported, they are least bothered to listen to my concerns, they have made decision on my behalf on what should be done next. The back panel of the sofa is defective, the fabric has layer peeling off and this is not Piling, the tech who visited also agreed that it was not piling but service center has made the decision. I visited store, called everyone, wrote to their corporate office, the answer was Piling, and we will schedule a visit. My case is sitting for 4 months now without resolution. Please do not ever step into this store they are fraudsters. I was referred by my friend to this brand he is so annoyed for sending me over to this and he told he will make sure he will never ever refer anyone.

From the moment we walked into the La-Z-Boy Furniture Gallery at 1206 Magnavox Way in Ft. Wayne, IN the shopping experience was warm, welcoming and visually appealing. ** (Sales/Design) introduced herself and was the perfect blend of good listener and product expert. We explained the specific needs we had for a recliner and Sarah asked good questions to fully understand our redecorating project, then was patient with us as we narrowed our search together for the perfect fit for our family (and our budget). Our exit was just as friendly, with Sarah helping us load our new recliner in spite of the freezing temperatures.

Bad construction on a $2901 leather recliner. RUN AWAY from this chain of garbage producing stores! Look at the reviews, I wish I had. All smelly particle board construction underneath. No returns, no servicing, no support from the store I purchased from. This place needs to be shut down!

My husband and I went to LaZ Boy because of its past quality and reputation. Clearly things have changed. We were DUPED into buying a service plan that they claimed covered EVERY type of damage. Read the small print - the damage must be extremely specifically obtained. Our custom made couch was scratched while decorating the Christmas tree. I would say that is normal use of a couch. They said we improperly used the couch and won't cover the scratch. Furthermore they stated that scratches are not covered. Only tears, or punctures. This is complete CRAP. We bought an entire room of furniture through them and planned to buy more. Now - I will NEVER shop there again. I feel like we were totally duped and the cost we paid was excessive for poor service, long wait times for delivery and now crappy furniture too. NEVER AGAIN. DON'T SHOP THERE. They are dishonest.

I’ve owned a La-z-Boy recliner for 28 years and have always enjoyed the comfort and reliability but the last two I bought in 2021 have not lived up to expectations. My recliner is comfortable but the color is fading already and the recliner squeaks when I rock. My wife’s recliner squeaks as bad as mine and the seat cushion and back cushion are coming apart, she only weighs 106 pounds so I know it’s not because of her size that the recliner is coming apart. I don’t plan on buying another LazBoy recliner.

Our new gray leather sofa has a defect and La-Z-Boy refused to honor warranty. The dye is rubbing off/transferring from the leather sofa, leaving an unsightly area without color while the rest of the sofa is gray. La-Z-Boy is dishonestly calling it "fading," which is not covered under warranty. The brand-new leather is not fading, which would be a gradual loss of color over time, due to factors like sunlight exposure or excessive heat. (It is exposed to neither of these.) Leather dye rubbing off is a more immediate issue— the dye physically transfers to other surfaces due to poor adhesion, often caused by improper application or excess dye. We are also concerned what ingredients are in the dye that transferred to our skin and what health implications it may have.

Excellent customer service! Could not be more pleased. I have a 20 year old rocker, recliner in excellent shape but recliner mechanism failed. In store person was quick to give me a service rep for parts, emailed Stan, quick response and after listening to concern immediately stated he would have part sent out, free of charge. Part arrived within a few days, put in place and the chair will live on for another 20 years. Very impressive in this day and age. Totally satisfied customer!

La-Z-Boy used to be an extremely high-quality comfortable chair. I still have a 25-year-old recliner that I use. We purchased from a La-Z-Boy couch, electric double recliner last year. When we bought it, the cushions were relatively firm. The warranty was for one year, the cushions relaxed a LOT and it’s very uncomfortable. It’s18 months old and I’m about ready to trash it.

La-Z-Boy uses Serveco as their extended warranty company. IT'S A SCAM. Once there is a problem, La-Z-Boy and Serveco, refuse to honor the warranty. Horrible, dishonorable companies. Buy your furniture elsewhere.

I purchased two Pinnacle recliners last February to replace two Pinnacle recliners that were 14 years old. I figured I would purchase the same recliners since they lasted so long. Today the "newer" recliners look more worn than the "old" recliners. I called customer service a while back and got disgusted since they didn't seem to care at all. Buyer beware.

If I could give less than one star, I would. I purchased a sofa and a reclining chair from La-Z-Boy Furniture Galleries in August 2024, and it has been a complete nightmare ever since. The reclining chair, which retails for over $2,349.99, is a total piece of junk. The delivery team didn’t even assemble it properly—the legs were put on wrong, the back was not secured correctly, and the chair was so unstable it was downright dangerous. I haven’t even been able to sit in it! Despite countless calls to customer service, I’ve been put off repeatedly, and the chair is still sitting here in my house because I’ve been fighting endlessly to return it.

Visited the Pineville NC location and the initial customer contact was excellent. A team member greeted us and provided us with an overview of La-Z-Boy policies and customer service. She left and told us that a salesperson would initiate contact as we browsed. A salesperson did greet us and asked us what we were looking for. I told her we were looking for several things but wanted to browse first and we would reach out when we needed her. She left us to browse.

I really care for my furniture. The recliner I bought 6 years ago with a warranty isn't performing well. It's a $1,000 chair, more than my sofa. Many surfaces are not leather, only the main seat. The arms and other areas are peeling, requiring upholstery paint. Extended warranty didn't help.

Purchased a recliner little more than a year. The base began knocking and squeaking from jump street. Service guy came out, attempted to fix the issue. No change. Next, the base was replaced. Just called to let them know about the issue. Asked for the manager and was told "he'll call you back." We shall see.

In the store the chair felt larger and my feet reached the floor, upon receipt my feet do not reach the floor yet they hang off the bottom of the footrest, my shoulders hurt due to the position of the head rest, chair is very confining and small in width - Very uncomfortable. We were under the impression that we had three days after receipt of furniture to return and since it took almost two months to receive the furniture it was well past the three days since purchase which we found was their policy. So we don’t use them. A huge expense for nothing.

Worst service ever. We bought 2 recliners. One Recliner was dead when we received it on 9/17/2024. Still not right on 12/16/2024. For $6000 you would think it should work. DO NOT BUY FROM THEM!!!! I would rate them a zero if we could.

I bought a couch and even got the insurance for it. Now less than 2 years later the couch is super fuzzy and awful. We don’t have kids in the house and don’t get many visitors. I do have a small dog but the couch was ruined with a simple blanket on top of it. They refuse to replace even though we have warranty and insurance. Terrible terrible company.

I purchased a 3200 chair. I waited over 2 months for this chair. The headrest broke within 2 days. The entire chair looks to be made of particle board. Not sure why the chair is the price it is for the material chair is made from. Highly disappointed. Always thought La-Z-Boy was high quality.

Purchased a sofa and chair 4300.00 in March 2024 upgraded the cushions at a cost of 50.00 each. Within a few months notice that the inserts were shifting not compressing so contacted customer care. They advised cushions are not covered under warranty due to compression. I tried to explain that this was not a compression issue. I was advised they would send out a technician to take a look and to educate me on care? Technician came said to me that this should not be happening so soon and he would send his report and I would hear back from customer care. Within 18 hours no call back but a one line email no manufacturer defect. No copy of technician report. Terrible customer service. They don’t stand behind their product. Also sales staff don’t tell you the warranty doesn’t cover seating. Save your money shop elsewhere

5th Lazboy purchase that includes extra warranty, product delivered with the same appearance as I have come to expect, however a very unusual odour that you would expect to minimise over time, it akin to smelly feet, after contacting customer service they instructed my 61 year old husband to put the two recliner/rockers in the garage to air out, new materials used are not the quality one would expect from lazboy, very disappointed.

Only had brow, black leather recliners available at my La-Z-Boy gallery in Modesto, CA and they offered cloth selection special order for aG plus with 16 weeks wait for delivery. D’Oh! Found a clean ‘77 model in orange corduroy like material at the thrift store for $35. I love it! It rocks and reclines and is so comfortable. I’d buy a new one but the wait time is absurd. Put some quality cloth models in the floor. I wanna test drive it before I buy it and I want it now. How these folks staying in business today is anybody’s guess!

The location itself was fine. We didn't have any issues ordering it. It did take a long time to get due to the fabric we chose however we've had the chair a little over a month and the foot riser stopped lifting. Thousands of dollars for a chair that we can't utilize for a week due to no availability to get it looked at. Very disappointing in the service. Due to the amount of money these chairs cost you would think they would have better or more options when service is required.

I purchased a dual recliner sofa leather upholstery from La-Z-Boy paid over $5000 and less than six months. The finish on the leather has degraded tremendously called corporate office. Had someone come and inspect my furniture said it was definitely an issue but corporate office said since I didn’t clean my leather furniture, a minimum of three times a week with distilled water Ivory soap and a White cotton cloth to prevent this from happening. That they are not standing behind their warranty they are claiming “wear and tear".

Although La-Z-Boy is proud that all their furniture are made in North Carolina, the quality of their furniture is very low. On the top of that, their customer service after you buy the furniture is awful. Don't be fool to buy their protection plan. They told us that their protection plan would cover from A to Z. It actually didn't cover anything. Took us weeks of calling their protection plan for the many issues we had with our sofas, and no answer. Finally, we gave up. We will never even pass this store. Such a shame.

My chair that I bought went on sale a month after I bought it. I called the Farmingdale store to get it adjusted and they said no it’s after the 30 days. $90 difference and they said no. I’m not buying from them again.

Bought a recliner about three months ago and started having issues with the quality right away. Repair tech was scheduled who came and added “stuffing” to provide lumbar support which the original recliner lacked. The stuffing flattened and when I brought it to the attention of their customer service at the Watt Ave store, who not only had a sour attitude but charged me fee for the tech to come and “inspect” the product. The quality of product and better customer service should be on their prior list.

We purchased a La-Z-Boy recliner from the Alderwood Mall location in WA State for our 97 year old. He could not get comfortable in it. We bought it on a Sunday afternoon 11/17/2024. By Tuesday 11/19/2024 I called to return it. They wanted a 30% restock fee. We paid $2,856 for the chair that we had for maybe 2 days. And they wanted to charge us another $857 to return it. It was the floor model to begin with!!! If this is their business model, I am not sure how they can survive. Terrible. After I spoke to the manager Eric, he said he would give us all our money back. When the guys arrived with the chair to return it, he tried to charge the 30% again. Thankfully, our guys demanded the whole return. 800$ is a lot of money for a 97 year old. It’s a real shame about the 30% restock fee. I will NEVER buy anything from a La-Z-Boy store again.

C **

I bought a Haven High Leg reclining chair for $1400 and received it in October, 2024 and have had nothing but issues with it. First, as most of these reviews note, craftmanship is very poor. The staples on the bottom are uneven and there are places where the fabric doesn't cover the wood. The chair creaks all the time and I think it is due to the fact that the back piece is anywhere from 1 inch to a half inch from the side. It should be almost flush with the sides. There is no plywood on the chair sides, just fabric pulled over. The back doesn't sit evenly on the chair. I found that one of the back pins wasn't in all the way (the delivery person didn't bother putting it down even though I pointed it out).

I purchased a Sectional in 2023 for a new house I Was purchasing. The sectional has been nothing but problems since the day it arrived. The quality was definitely not quality. The cushion started sinking immediately, the recliners work intermittently, the USB port doesn’t work at all. I have had servicemen out four different times and they have ordered four different pieces, none of which have been correct. I have not had a sofa for over six months because it’s been dismantled and spread throughout my guest rooms and garage Waiting for the correct piece to come in. I finally called again two days ago and was told by the care team that they are not ordering any more pieces and go ahead and pick out a new sofa.

I purchased 2 Lazboy recliners in 2021, the arm on one was loose after the first year. We are senior citizens so no children jumping in them. Well this year I can not use the pull mechanism because the arm is so loose. Call service dept and was informed that lazboy would replace the bad part but would cost me $187 trip charge plus labor. I believe the warranty is a scam because getting you the part for free but costing you and arm and leg to fix or replace it is wrong. Beware. Don't buy a lazboy.

Salem, OR store. Ordered 2 Lennon leather power rocking chairs on 4/28/24 which took 3 months to get but or delayed delivery until 8/14 after we got back from a cruise. The chairs were looked horrible - wrinkled leather on sides, loose in leg lift, stuffing not even leg lift and backs and stitching was off by over an inch on one of the backs. Noted this to the delivery people who took picture and said they would schedule a tech who came out the next week. He noted that they need to go back to the shop for "repair".

Purchased a love seat recliner with center console. When they delivered it the arm rest in the center was crooked and the left side seat is tilted in. Talked to the local store where I purchased it, and they did send someone out to look at it. The technician did readjust the arm rest by adjusting the screw on the hinges. I am worried about the fix because the screws are so close to the existing holes that it may eventually become loose. As for the tilting of the right-side seat they said they could not do anything about that. The quality of the product is not good at all. I am unhappy with my purchase. The product was very expensive and the quality was poor. We have always purchased La-Z-Boy products because they were known for quality. They seem to have lost their way.

One of our 2 recliners came with a broken spring in the seat and the footrest is off kilter. It has never felt right. I expected better. The other chair is perfect. Am hoping that LB monitors this site.

I purchased a La-Z-Boy Finley Rocker from the Arlington, Texas store on 2/20/23. I also purchased the Guardian Protection plan. In that short of time, the "thigh area" part of the chair has come unthreaded (piling horribly). I am the only user and a small framed person. I contacted Guardian, they denied my claim. I called the store, was asked to Customer Service. Giving them the opportunity to contact me asap, as I am extremely disappointed in what I believe is a high end furniture store. I have two other La-Z-Boy recliners that have been with me/us for years, yet; this piece is falling apart after one year!

Purchase a LaZBoy recliner set with a reclining chair, the chair is stuck in the upright position, and can not get Serveco the warranty repair company to reply. LaZBoy quality is way down from what our predecessors have purchase and serveco warranty is scam to make you believe you are covered from low quality workmanship. If your furniture company offers Serveco warranty do not buy from them. Run!

Horrible recliners. Cheap, poor quality, not made well, bad service and expensive. My elderly mother got stuck in the chair because of faulty electrical power poorly made. The cords are cheap and easily wear down. No pets or children in the house and the power source wiring split. They don’t service their own product. They refer you to another company and if you need parts, they are really expensive. It’s sad because a lot of elderly people use power lift chairs to sleep in so when something goes wrong, service is needed asap however this company doesn’t care. It’s all about $$$.

Since I was 40 I wanted to own a Lazboy recliner. Today I am 68 blindly walked into Lazboy not realizing the name and reputation change. I was promised a new back replacement by the St. Catherine's store manager which was over rided by the head office customer service. I did receive a new arm to replace an arm without padding and a new seat to replace a lopsided seat. Head office says wrinkles, unmatched seams and puckers are within their industry standard and they closed my file. IF you are not fussy and like junk you have come to the right place. Enjoy your nightmare

I bought 2 Kimberly High Leg Recliners from a La-Z-Boy company Store at the price of $1,249.99 each (Total with tax $3,615.94). It took 3 months to get the chairs delivered. The chairs are poor workmanship. Both chairs have wood frame showing where it should be covered in the cloth of the chair. When you get out of the chair it creaks. I have the same chairs from 25 years ago in my basement, they are covered completely and so sturdy. There is no creak when you get out of them. I was told this is normal nowadays. Would never buy La-Z-Boy products again. No satisfaction offered by La-Z-Boy. Just "OH WELL". Would have posted picture but their website would not take them. Go figure.

Headrest had the leather started flaming off after only 3 months. They refuse to cover it under warranty, claiming it's premature wear. I've escalated the complaint but was given the same response. The worse experience I've had with furniture. La Z Boy warranty means nothing, they do not stand behind their product. I will never buy from this company again.

DO NOT BUY ANYTHING FROM LA-Z-BOY! Less than a year ago, we purchased a couch from them and paid extra for them to install it in our apartment. We recently noticed that they incorrectly installed the couch and forgot a crucial piece on the bottom of the couch that has caused floor damage. Their customer support has been terrible, and they have told directly us they will not help us with the damage they caused. Save yourself the headache and avoid la-z-boy at all cost.

The same part breaks over and over. The spring that keeps the footrest closed attaches to a plastic piece on the frame. The plastic cracks and allows the spring to snap out. Now when you put the couch in the upright position the footrest doesn't close all the way. This has happened on both ends of the couch multiple times. For a company that specializes in recliners, they sure seem to have forgotten how to make them.

Purchased a leather recliner in excess of $2000. When it arrived, close examination (of course after the delivery men left) showed several instances of poor construction. The chair sits lopsided, leather stitching is not even, and just generally poor quality. Email to the store has not been answered. Will never buy from this company again.

in January 2024 we bought a La-Z-Boy recliner for about $1500.00. That was an expensive purchase for us. After about 4 months, my husband noticed the seat pan was sinking and before it was 6 months old, it had collapsed. We did not take out an extended warranty based on our perceived opinion about the quality of La-Z-Boy furniture. Boy, were we wrong. The Dollar Store sells better quality products. My husband is now experiencing back issues from this chair and we will be having to purchase a new chair. La-z-boy will not do anything about it. We are very disappointed.

We had a great experience at the Hylan Drive location. Danielle was the BEST. She was very knowledgeable, easy to work with and gave us a great price! She was not pushy at all, very nice and laid back, the perfect salesperson. As long as Danielle is there, we'll be back.

Spent $1500 on a new recliner 18 months ago. Purchased and added warranty for $310, on top of their standard "5 year protection plan." Last month, the frame fell apart, leaving the chair useless. Called re. the warranty and was told we would have to pay $160 an hour (plus parts) for a service tech to come out and fix it. VERY POOR QUALITY PRODUCT; POOR CUSTOMER SERVICE; DISHONEST WARRANTY CLAIMS. DO NOT BUY FROM LA Z BOY. Corrupt company.

We had had a La-Z-Boy recliner from 2001 to about 2019 and it performed very well. Based upon that experience, we bought a new one in 2021 and as of today, 3-Oct-2024, we have needed service three times. This current problem consists of a broken seat spring - i.e., one of four wave shaped springs directly under the seat cushion. The part is free but the service to install it is about $175 on a chair whose original price was about $900. We are not planning to buy another La-Z-Boy product again.

We purchased our couch from La-Z-Boy last year. The quality of the couch is disappointing. The cushions have not held their shape. The one seat cushion sags where it should not and the fabric has significant piling. The couch was not inexpensive. I expected better quality.

In 2019, 5 years ago, I purchased 2 items at La-z-boy. The Tripoli Power Rocking recliner, costing about $1300 on sale, which is all leather has lasted well. However, the double recliner called Tripoli PWR Wall Recl Lvst w/cnsl w/pwr costing about 3500 on sale is NOT all leather and the vinyl parts are pealing off. The headrest on this double recliner is leather but the dye is fading where my husband rests his head. In short, I spent about 5500 on sale for 2 items expecting them to last longer than 5 years. I WILL NEVER BUY ANOTHER LA-Z-BOY ITEM AGAIN. They are expensive and do not last.

We bought a recliner that cost $1100., 2018 six years later lifetime warranty, cost $300. And 3 weeks to fix it because a couple parts broke. Parts of free labored cost (robbery). I'm very disappointed in La-Z-Boy not as good now. Back in the days they were real good chairs that last for years. I'll never buy another La-Z-Boy.

We purchased 7K worth of furniture. The first issue was the delivery was cancelled by the store manager in error. We were understanding and waited another week for delivery (without spots for our family to sit). The store manager reached out to tell us to return a fabric swatch we paid to check out. We had already previously returned it and were refunded the deposit. They had no record of it. Their recordkeeping is apparently terrible. We received the last piece of furniture, which was the mechanized recliner. It makes a TERRIBLE metal on metal grinding noise. The earliest they will be out to take care of it is in 2 1/2 weeks.

We've only owned this sofa a few months and it's already started to creak and pop while sitting in it and trying to raise up the foot rests. It's one of the most uncomfortable sofas I've ever tried to sit in and regret the decision to buy it. This furniture is way too expensive for it to be made so poorly but after reading numerous reviews, we see we're not the only ones. La-Z-Boy used to have a wonderful reputation years ago but no longer it seems. I've also heard that the warranty we bought is crap, so don't waste your hundreds of dollars on that because they want to claim everything is normal wear and tear and done by the owner. We've learned our lesson and won't be purchasing from LB again ever.

Bought two upholstered matching La-Z-Boy recliners four years ago. Both have “pilled” on the foot rest (no, we do not wear our shoes in them), there are random thread pulls all over and now one mechanically is “slipping” and doesn’t hold in all foot positions. Paid the La-Z-Boy premium for these chairs…. Never again.

Spent $1,150 on a Randell Wall Recliner. Less than a year later the cushion lost all support. The chair is like sitting on a park bench. LZB sent a tech to install a 3/4" piece of foam under the seat between the spring and the cushion compartment. Made zero difference. Website says 3 Year Warranty on Cushion. They say it's up to their standard so they'll do nothing. If I wanted to sit on a wooden bench I'd have bought one. ZERO if it was available. Sad to have no support for a major purchase. Our last. Buyer beware. Good store experience. Bad warranty support and customer service is a smoke screen.

I purchased a recliner online because I am handicapped. The chair was too small and dangerous because it wanted to tip forward which could leave me with life crippling injuries. It was delivered on 24 Aug 2024. I contacted the store (Kennesaw, GA) on 26 Aug 2024. They told me someone would call me 24 - 48 hours. I am sitting here on 3 Sep 2024 (after calling numerous times and reaching voicemail) with no call from La-Z-Boy. Horrible, dangerous store and merchandise and consumer help.

We had two previous recliners from the name brand recliner store that were wonderful, so we assumed the quality would still be excellent. Boy were we wrong! I don't know if they're made out of the country now or what the issue is, but the one we ordered in a different color than the floor model was nothing like the one we saw in the store. Please beware when placing an order. The store sample had smooth leather, good padding, nice stain on the feet, and overall looked beautiful. What arrived had puckered and wrinkled leather, the headrest was indented with hardly any padding, and the back of the legs were not even stained. The manager of the Brandon, FL store admitted this was not Lay-Z-Boy quality and wanted to have it repaired or have us order something else.

A few years ago, just before my father died I took my aging mother to the store in Pensacola on Bayou Blvd. We were sad and trying to find some comfort for him. The staff stood in the back of the showroom, watching, and never approached us. We looked a while and left, not wanting to do business with them. I wondered if it was because we drove up in their old van rather than their Mercedes. Then I found out that my sister living in Savannah went to the Pooler, GA, store and spent a big piece of her limited retirement on 2 new chairs at Pooler La-Z-Boy. Within months the mechanical parts of the chairs were not working well. The Pooler store owner was a horrible man, and he told them there was no guarantee of parts on a La-Z-Boy recliner. I remember back when they were a professional company of service and integrity. They are no longer a company with a strong reputation. I am writing because I see their commercials and it makes me sick.

Updated on 09/01/2024: We ordered a reclining loveseat. At La-Z-Boy just about anything you chose; fabric, leather is a special order (which can’t be exchanged for another, returned-even if you want to buy something for more money). When picking out the fabric we brought photos of our other furniture and their colors so we could order something that would go with what we had. Their sales consultant showed us the choices she said would go with it. We picked one. About 6 weeks later we get text saying to set it up for delivery we need to pay the remaining 1/2 of the total.. The following week it was delivered. An hour later we called them because the color looked nothing like the sample and would not work with what we had..

I spent thousands of dollars on a sectional sofa, and two months later it looks like garbage, so embarrassing. Customer service told me that pilling is not warrantied, it’s normal. I’ve owned many sofas, and this is a first, so the issue is the product and company. They had the audacity to say, this is typical, just like your sweater pills!! The only sweater I had pilling, was cheap!! I will never endorse or buy from La-Z-Boy, and I am fighting for a full refund. I am also utilizing my credit card company for their help.

I spent over $2900 for a La-Z-Boy Power Trouper sofa. After 14 months the left cushion in the seat started sagging. The warranty will not cover this after one year. It feels like an old sofa. It would cost me over $300 to repair - parts and labor. The sofa is built no better than low end furniture sold at discount houses. It is Made in Mexico junk! Cheap particle board frame and cheap foam rubber cushions. Stay away from La-Z-Boy. COMPLETE waste of money.

ABSOLUTELY THE WORST (tied with HP) CUSTOMER SERVICE. After a few years my overpriced recliner broke a plastic part. Maybe actual cost is less than .5 cents but given retail mark up and a service rep call understandably will cost much more. Even though it should be covered under the bogus lifetime warranty. The major hassle it takes to get this fixed is extremely ridiculous l. My chair was stuck in the recline. First you need to make a virtual appt so the prob can be assessed. OK no problem 3,4,5 days then if they think the prob is diagnosed they have to order the part 3-6 weeks on the short side that's from within the U.S. then you need to schedule an appt.

La-Z-Boy is poor quality for the price. We paid over $6000 for a leather sectional and in less than five years the material in between the seats is wearing off. The material on the console section that doesn’t even touch other sections and on the back which is never touched is flaking. Ridiculous for this price. What do they save on these small sections of fabric by not using leather? It’s pathetic.

We have been loyal La-Z-Boy customers for many years. Started by buying 2 recliners and then eventually a third. The first two were great! Those two were also the least used recliners out of the three. The third we bought had the recycle leather material. Within a couple years of ownership, the material had essentially disintegrated. We moved shortly after to a different house and fortunately/unfortunately, the existing recliners we owned did not work in our new space. We went back to La-Z-Boy for a couch and a loveseat set. Chalking the bad recliner experience up to a fluke. Within two years of ownership the material and frame on both units had issues. We thought this would be an easy warranty issue to work out with La-Z-Boy. It was not!

John: I've had my special order Leather Lennon Recliner for 1 1/2 yrs now. Wrote, called & emailed LZB a year ago about putting a brace across the back of the chair at shoulder height because the "shoulder" cushion was collapsing to where my chin was touching my chest. The repair guy from Furniture Connection came out & re-stuffed the 3 back cushions so they wouldn't collapse. He said there should be a back brace there, but in he isn't authorized to do it. I have yet to hear back from LZB, so I put a brace in the back because the shoulder cushion still collapses back-in. Don't care if it cancels the warranty. At least the back of the chair doesn't swallow me up anymore. I was visiting a buddy in Nashville hospital last month & the chair in the room was a Lennon. It had a back brace. So now mine does too! NEVER AGAIN La-Z-Boy!!!!

If I could rate negative stars but 1 star is low as it gets. Purchased 2 Black recliner sofas and 1 matching recliner man chair at a cost of $12,379. A little after 1 1/2 years which I rarely sat in the recliner off to the dump it went. The wood frame came apart and the staples holding the leather in place was lacking staples and the leather slowly came off. We went to the store in San Antonio several times waiting over an hour twice to talk to someone but kept getting the run around. To get repaired would cost almost as much as a new one. BTW I'm 180lb and wife 120lb. Now we have no kids, on the black sofas the black dye was coming off, what?

I have about La-Z-boy furniture for several years. It’s always been top of the line. About a year ago I bought the Grayson couch and 2 recliners. The couch came twisted. I returned it and ordered another one, it was twisted as well. The store let me order a total different one. I got the Talladaga couch. I just got it, it sags on one side. For the cost of this furniture the quality isn’t good at all. I’m very disappointed. I don’t recommend La-Z-Boy furniture at all.

It's time for a new chair or two. Our old La-z-boy chairs are about 25 years old. We knew it was time as one didn’t recline much at all. Mine did recline but made a grinding noise as it did. The first chairs I looked at were lift chairs as we knew one would be needed in maybe 5 years. The second one needed to match and be a wallhugger one. Evan helped me on day one and explained lift chairs.

We purchased a $2500 leather wireless remote controlled recliner 28 months ago. The remote quit working about a month ago and changing the batteries didn’t help nor did numerous attempts to “re sync” the remote according to the instructions on their website. We finally got through to the customer service rep for the Houston area and she advised it would cost $125 upfront to send a technician out and $175 per hour to fix/diagnose the problem. Or we could just purchase a new remote from them for $225. We decided against investing any more money on this chair after reading the many negative reviews about Lazboy’s products and their customer service.

STAY AWAY, When you are in the store they are your best friend. When they come out to measure your house they are your best friend. Once they get your payments they don't answer the phone, they don't return phone calls, they don't deliver when they say they will, they miss a delivery date and then say it's another 10 days to deliver. Absolutely the worst customer service experience I have ever had in my life and will never step foot in the store again.

We have had La-Z-Boy furniture for over 30 years. We ordered two recliners and a sofa. Their designer helped us with a rug to coordinate the room. When it arrived, the furniture was beautiful but the rug did not match the sample piece, I tried to return it but the Woodlands manager was extremely rude and stated that accessories- ie rug had zero return policy. He was unprofessional. I feel like the rug and rug sample was false advertising. That was a $700 mistake at our cost.

We spent $20,000.00 in one purchase for a new home. What a horrible experience. No return call from our sale lady. She made the sale and that was it for her. End table finish peeling off when they took it out of the carton. Both floor lamps are bent and crooked. Recliner did not work. Main living room carpet was folded wrong at the factory and when you rolled it out it has a permanent kink in the carpet that will not go away. It is dangerous and you trip over the kink that will not lay flat. Swivel rocker has jagged screws stick out of armrest and will tear your fingers.

We bought a leather reclining sofa and matching single recliner at the Blossom Hill store on February 19th (President’s Weekend). We were told orders would take 8-12 weeks with a promise, that Lay-Z-Boy deliveries were on schedule. It took hours to get the order paperwork correct; multiple renditions of the invoice because the sales prices were incorrect and there were incorrect pieces listed on the order. After 10 weeks, we called to inquire that status of our furniture. We were told the expected delivery was mid-September (7 months)! No call, no heads up, no explanation - nothing. Each time we called and asked for updates, they said they would investigate and never called back.

We recently purchased a sofa and loveseat from La-Z-Boy in Ft. Myers FL. Once delivered, we quickly noticed that one arm of the loveseat makes a plastic crackling sound when you place your arm and hand on it. We called service and they came out to check. They determined that the foam on top of the arm (under the upholstery) had been stuffed with plastic bags. They ordered replacement foam for the arm. We attempted to contact the store manager to try and obtain a replacement loveseat (we only had it three days) but was told by one of the clerks that that was against “protocol”. We continued to try to contact the store manager several more times and left many messages asking for a call back. To date we have never received a call back from the manager. Probably one of the worst customer relations situations I have ever experienced. I do not recommend the furniture nor shopping at this La-Z-Boy location.

We purchased a new La-Z-Boy couch at the Sarasota Florida store. The sales lady was great. The quality of the furniture is absolute garbage. At one year and 2 months the springs and foam gave out in our Center cushion that is never sat on. We had to pay to have it replaced as it was 2 months out of warranty now. At one year and 4 months my recliner mechanism quit working. It won't go up or down. I have never had a couch fall apart so quickly. I will never purchase a La-Z-Boy product ever again. They don't stand behind the warranty and they build garbage furniture. They are comfortable to sit on in the showroom but just know they will not hold up at all.

Designer was wonderful to work with. Furniture is beautiful and exactly as ordered. However, don't waste your $$ on the extended warranty. As soon as I needed it, my issue was not covered, of course. And the extended warranty was not cheap. Can't tell you how dissatisfied I am! I will most definitely shop my next room of furniture somewhere else. I like a company that stands behind its products, and its warranty.

Customer service was adequate although there was an effort to have me keep a defective item for a small amount of refund. The sofa bed is awful however; sitting on it is like sitting on the unpadded bed mechanism and I absolutely do not recommend. It’s bad enough that I will be replacing it after less than a year despite the amount I paid for it. I gave 3 stars only because the staff person with whom I dealt was very pleasant.

Wanted a recliner to fit my size: 4'11, 125 lbs. Browsing in the Cranberry Twp. PA store, I was met by Bill **, who showed me exactly what would work: Recline controlled by handle on the side, a cozy size. Upholstery choices beyond belief! With arm covers from existing pieces in hand, Mr. ** brought out materials in a terrific color palette, one a piece with a bit of texture, color just what I wanted. In the area where we did the paperwork was a rug--floor sample, right size, colors lovely; price wonderful. With the recliners we have had for 22 years, still in good shape, passed on to family, I have confidence in this purchase.

Back in 2022, I purchased custom furniture from the Henrietta ny location. I spent hours at the store, going through fabrics and talking to the salesman. I happily paid for my purchase after being told there were no refunds on custom orders. It took a couple of months, but I l got that furniture and it’s everything that it should be. I would gladly purchase La-Z-Boy furniture again. I would not, however, from this location. Right after I made my payment, the salesman told me a little more about himself. Including the fact that he was a landlord in the city of Rochester and he did not allow his tenants to sit on the front porch because they would bring down the value of his house. He used the phrase “porch monkey”. He then went on a rant about transgendered people looking for attention and always changing their mind and wanting to be their gender assigned to birth. After awkwardly, trying to disagree with him, while arranging delivery, I went home.

Have been trying for a year to get a recliner that dos not squeak. That is right. It squeaks every time I move in it. This has happened with 2 different chairs of the same model. According to James at customer support this is working within manufacturer's specifications. All I want is a full refund that they offered me after the 1st chair but I stupidly liked this model. La-Z-Boy does NOT stand behind its products.

*CAUTION** Beware of confidence in the La-Z-Boy name as being good quality! Also, when your sales associate tells you that if you change your mind and decide that you do not like them, you have 3 days to return. The 3 day return policy starts from the day ordered, not delivered or picked up. You cannot return or get refunded for any reason. The recliners we received are not the ones we sat in at the showroom, that we placed the order by. The showroom chair was very well made with thick padding. The ones we received have only 2 inches of padding in them & you feel the hard wood underneath when you sit down. Very poorly made.

I wish I could leave zero stars! We spent over a year looking for new couches before going with La-Z Boy because we loved the furniture our parents and friends had purchased. We bought two Bennett Duo recliners and an oversized chair with custom fabric which was an upgrade and an additional expense. Within the first week, the recliners were not functioning properly, so we exercised our warranty and a technician came out to service both of our sofas. He explained that the footrests popped out and all we had to do was slide them back in.

The product, in store service (thanks Joy at Langley BC store) and delivery people are all 5 star; a bit of a wait but I knew that going in, so it’s 5 stars for my beautiful “Eldorado” chair, which I’ve barely gotten out of since it arrived! I would recommend seeing Joy at the Langley La-Z-Boy store.

6 year old La-Z-Boy. I thought that La-Z-Boy was a premium product. Look at the picture and you determine if it is a top of the line product. I have other brand furniture that last for 20 years. I checked current price of the same recliner. It is 1,300.00, 6 years ago I paid 516.00.

We purchased a recliner chair from the McDonough, GA store on 6/9/24. We were traveling and back home on the following Saturday. Sunday my husband took an hr nap in that new chair and woke up with a medical emergency. His back was jammed. I reached out to the store to see if they could accommodate with an exchange or a refund. After being left on hold for an extended time and told that a manager would call back, Tevin, the manager on duty called and was as cold as they come. He said he'd never heard of a chair hurting anyone's back and if I wanted to buy something else come back in but he couldn't do anything with the brand new chair in our office that has caused physical damage.

This a factually correct review of La-Z-Boy. I purchased a leather reclining sofa for $2,965.35 which included their 5 year protection plan. I immediately noticed that there was a manufacturer defect and was directed by the New Port Richey, FL, store to contact the Service department in Lakeland, FL. I was told that that section would be replaced in a few weeks, and today, 6/24/2024, I received an email that stated, “There is a delay on the leather currently from the plant. Currently they are not able to give me an estimated date of arrival.” I have tried to personally speak with a customer service representative to no avail. My calls remain unanswered. Also, I have made four attempts to speak with a manager at the NPR store and they have not even had the courtesy to return my phone call. Obviously, La-Z-Boy does not stand behind their products or value return customers.

Buyer beware. Customer Service is horrible. We have been waiting 4 months for a part. We only had the recliner 3 months before major leather discoloring. Getting the runaround. Lack of communication.

If you lose or have acknowledgement sticker removed from your La-Z-Boy you are out of luck getting it repaired or buying parts to fix it. Even if it's still under warranty period. If La-Z-Boy only allows the ACK label to be used for repairs or service it should be permanently affixed to product so you can get it fixed. The label can accidentally be removed by shipping or delivery personnel and you won't know till it's too late. Don't buy La-Z-Boy.

Purchased recliner and reclining sofa three yrs ago. The sofa's stitching in the footrest started coming undone only a year after taking delivery and the recliner does not recline anymore because the metal mechanism on the footrest snapped (cheap metal?). For the price we paid for our furniture we expected it to last longer than three years. Lay Z Boy furniture is not the same quality that it was in previous years. Extremely disappointed in what has always had a reputation of being higher end furniture.

Junk!!!!! Previous couch Cindy Crawford had smooth quiet glide recliners, maybe they need contact that company for help!! Never again!! Too bad, had best service up til quality of recliners…

If I could give 0 stars, I would. Ordered sectional in January, I believe. Waited 6-8 week window. Got a call from Nick, the salesperson. When we finished scheduling the delivery date he says “ok Mrs. **, we’re all set!” - I am not Mrs. **! Puts me on hold and tells me I’m going to have to wait another 6-8 weeks. Service manager gets on the line. To appease me he tells me he’s taking delivery charge off. Mind you, no one ever apologized for the error. Sectional is delivered, guys have trouble with one chaise. They ask me for a paper clip to re-set module. At that point I should have told them to put it back in the truck. They have come to my home, this will be the fourth time. It’s still not fixed. I won’t even go into how nasty the woman was who was scheduling the appointments was.

We bought from a La-Z-Boy in Bricktown NJ. We paid $2300 (on sale) for a recliner that started sagging just 3 weeks after delivery. The store was not at all interested in hearing our concerns. They said "just call the warranty number". The La-z-boy warranty company did a video inspection and agreed that the seat and back of the chair was collapsing. They shipped us boxes with new foam and "fiberfill". A Technician then came and installed fiberfill but said the foam wouldn't help with the seat problem. He ordered us a whole new seat.

We purchased a brand new La-Z-Boy couch. 5 weeks after delivery the couch broke!! Bottom frame has broken and wood piece sticking out the bottom. We have complained but several weeks later nothing has been done. Last La-Z-Boy we will ever purchase.

I am so disappointed in the quality of my couch I purchased and received Dec. 2023. It was pricey even on sale. When delivered one of the sections was sloped and the arm was wrapped tightly where the end protrudes. They replaced it and now the arm and seat and now it creaks. The material is peeling in one spot, the cushions have compressed and the material has buckled, I can feel the frame when I sit on the edge. This was in the first few months. Now they are coming out again and trying to fix the issues. Personally, they should take the couch in and repair it properly or exchange it. This is the 3rd La-Z-Boy in my lifetime and I kick myself for giving away my 1st one. IT WAS QUALITY...

We have been very happy with La-Z-Boy over the years. We recently ordered furniture from them and have not been pleased with the quality of our multiple purchases. Poor workmanship is the major problems along with quality control. Our last order of two recliners had to be returned for not only the wrong chairs but the poor quality of the workmanship. Then the customer service for the return process was insulting and we ended up getting our money back. They are not the quality company they use to be. They still charge the quality pricing but do not deliver. We will not be ordering from them again unless we see a change in customer service and quality.

Their furniture is garbage so is their service! Let's start with the ridiculously expensive warranties they promote without notifying you that they have every single clause possible to deny you any coverage. 16 months with a 6000$ sectional that is falling apart - this product is not well made and threads are puling off. Fabric leather is thin and cheap. DO NOT RECOMMEND THEIR PRODUCTS, I bought 2 and both are needing replacement after 16 months.

La-Z-Boy salesperson convinced me to purchase all stain protection for my chair. Now when I try to claim the cleaning they promised. Background: I’m 81 and the person at service immediately starts asking numerous questions trying to GET ME TO ANSWER SO THEY CAN DENY CLAIM. First off when did you purchase when this meets warranty? She quickly switches to, "When did this occur?" I say, "Several times. I’m not sure," but I notice it now then she says, "YOU have to have a date," so I’m forced to make one up for the claim to proceed so I say it may have occurred last fall as I’m thinking I need to have older date..

Purchased the trooper 724 sectional with motorized chase and recliner with (2) manual recliners in January… took 3 months to receive and paid 7k. It has been about a month since delivery. Both electric recliner and manual recliners have had issues that service e has to resolve.

Disappointed in La-Z-Boy. Spend more than I preferred to but felt it was worth it for quality. The leather is wearing on the back along the wood framework. If you touch it you can feel it is very sharp. Didn’t start to wear till after the first year and it’s no longer warranted. I did buy the extended warranty, but it doesn’t cover damage due to the manufacturing only damage caused by the owner. Never will I purchase from La-Z-Boy.

The recliners are overpriced junk! I purchased 2 recliners at $1200 a piece. Within 1 week the seat backs were pulling away from the frame and you could see the nails. The seat was wobbly as well. Called and they sent out 2 techs. Techs removed the chairs to fix outside. They told me that the bolts that were used didn't actually reach the sides of the chair so they added extra bolts and used linger nails in the back. 2 weeks later, the nails are pulling out of the seat backs and the pointy end of the nails are facing the back of the chair that can be brushed up against. These chairs are safety hazards!

Please note I am writing this on behalf of my mother who is 89. Her home is filled with furniture that she has purchased from La-Z-Boy. Whenever she needed a new recliner or other seating she ALWAYS went to La-Z-Boy. BUT NO MORE!! She REFUSES to ever shop there again. January 2024, She purchased an electric recliner which comes with a lumbar support and adjustable head rest (no choice). The cost was about $2,900. When it was delivered on a Wednesday, it looked great with the fabric she picked out.

Our top-of-the-line electric recliner has not worked for months, I went back to the North Point GA, location several times and nothing ever gets done. The extended warranty company is a joke. Read the reviews, I thought like most people that it was a reputable brand, they are terrible. I will now report them to the Better Business Bureau.

Ordered living room furniture and took 4 months. Custom swivel rocker recliner came broken. Manager Jen ** was rude, blamed “subpar” systems, short staffing, and no follow up on the issue. When we asked for a refund on the chair (we kept the couch and loveseat recliners) they said that is not their policy. We must wait a few weeks for technician to try and fix it! Seriously? Shame on La-Z-Boy for not doing the right thing. We never purchase from them and if I don’t get this chair fixed or a full refund I will dispute through my credit card. DO NOT BUY FROM THIS COMPANY.

Absolute piece of crap. I bought a La-Z-Boy recliner in 1996 that worked great for decades. Bought a new one last year that doesn't work at all. Doesn't recline with the first few steps of the ratchet, unless you bang your legs down against the rest. Even then, it still goes down. Absolute piece of crap quality, compared to what La-Z-Boy used to be. I don't even want to recline this thing now, as it's just a pain in the **, doesn't work. Horrible product, compared to what it used to be. The mechanism is crap, not checked out like it used to be. Awful.

My experience with La-Z-Boy has been nothing short of very poor customer service - ridiculous wait times to receive the product and a general “we don’t care” attitude. We waited 4 months to get our chairs, sales person never mentioned that we could get batteries that would hide the wires, so we ordered them. Months later we contacted the store - “where are the batteries “. They had them, they just didn’t bother to call us?? This company is way out of control of their customer service. Would highly not recommend them!

La-Z-Boy products themselves do not hold up as well as they did in prior decades. We bought 2 couches and a recliner less than 2.5 years ago. The recliner has failed in multiple ways (cushion on the arm has compacted and is hard, iClean fabric is worthless... it stains just from the dust in the air and on your clothing then the secondary warranty company won't service it, the backing fell off, it came sewn crooked, etc.). Then today we found a tear at the seam under the cushions on the sofa. Every time we call in a claim La-Z-Boy says the parts or material that failed is an exception to the warranty. Go figure! I have a 30 year old La-Z-Boy recliner that was my mother's and currently puts these to shame. We do not abuse our furniture and we do not eat on them. They should be able to withstand the evening sitting! La-Z-Boy has really lowered their quality and the warranty to reflect it.

I definitely overpaid thinking I was getting something quality. I waited for over a year to get the furniture in the first place and then after two years of minimal use in a room nobody really uses the tufting came undone on my back cushion and it’ll cost a min of $575 to fix (I paid $978 for the chair). When the “customer care team” came out the guy argued with me about how long I’ve had the furniture and had no customer service tact. I would never recommend Lazboy to anyone and I should’ve paid attention to all the negative reviews. I really think it’s funny that their slogan is “Made to order. Built to last”. I’m pretty sure it should last more than 2 years. I’d be embarrassed to work for Lazboy.