La-Z-Boy Furniture Galleries Reviews

I come to find out that they never added the sofa to the order and it would be another $1800 dollars and 8-10 weeks for delivery I had told(not such a nice manner) that they had screwed up my order and want a refund since I never received the items. The salesman i had purchased the items from told me that I am not entitled to any refund since it was on a special order -

I read him directly from the back of their receipt - SPECIAL ORDER - MERCHANDISE MAY BE CANCELLED WITHIN 3 DAYS OF PLACING THE ORDER WITH A FULL REFUND OF DEPOSIT. AFTER 3 DAYS OF PLACING ORDER, SPECIAL ORDER MERCHANDISE MAY BE CANCELLED, EXCHANGED OR RETURNED AND WILL BE CREDITED AT 70% OF THE MERCHANDISE PURCHASE PRICE. IN VIEW OF SPECIAL ORDER MERCHANDISING HAVING BEEN CUSTOM DESIGNED TO SATISFY A CUSTOMERS INDIVIDUAL TASTE , WE WILL ACCEPT IT BACK, HOWEVER IT IS SUBJECT TO A 30% RE-STOCKING FEE -

I had asked for the manager during the first conversation and was told he will be in in an hour and he will contact me. An hour and a half later i called and was told we was tied up and had to leave. I then called back and asked for the # for either customer service, store manager or district manager. He informed me that they do not have those numbers in the store. After several moments of silence he finally gave me the number for customer service and of course by this time they were closed I guess i am out $2800 for merchandise I never received - I WILL NEVER RECOMMEND THEM TO FRIENDS, FAMILY OR EVEN MY ENEMIES!

I made 3 attempts to speak with the manager and he never returned my calls - not even to schedule the pick up of the table for return. I was given the La-Z-Boy customer relations number by Mary which I proceeded to call. After discussions with a girl named Becky she called and said that someone from the store would be calling me to schedule a pick-up date for the table. I did not ask her but I assumed that she had settled the delivery charge issue and I would not be charged this fee.

The table was picked up and almost two weeks later I finally heard from the manager but only to request my credit card information so he could do the credit for the table which should have been $427.97. He informed me that he was not refunding this amount as he was going to deduct the delivery fee and only credit me the balance. Needless to say I was very angry and his reply was, I don't care who you call, you are not getting the full price refunded.

I was later informed that each store is independently owned and problems are between the consumer and the independent retail dealer. According to my terms and conditions of sale, I had three days to return the item at full purchase price. Yes, it also said that delivery charges are not refundable once the service has been performed however, I would like to know how do you non-refund something that I never paid? The store manager was now charging me the delivery fee AFTER THE FACT. I have a bill of sale that says Free Delivery. I'm not sure if there is anything I can do about this but I am so angry. Someone suggested I turn to you, consumer affairs. Any suggestions? Thank you!

When the couch was delivered I sat on it and told the salesperson who accompanied the delivery, this seat sinks too low. Also, the leather on the ottoman is puckered, not sewn properly. She told me to call the store if there was any problem. I called, and heard nothing. I kept putting off calling again due to my busy schedule. I don't get home from my office most days until between 8pm and 10pm.

I called the warrant people today, and found out that just to come and see if there is a problem, the charge would be $70. The furniture is still under warranty. It is just that to excersize the warranty, I have to pay them a fee. If the furniture needs to be repaired, then I have to pay additional transport fees, as well. I was told I signed a contract agreeing to these terms. I looked at my contract and I did not sign for this. I was told that I did sign their copy, but the signature doesn't come through on my carbon copy, so I can't see it. They, supposedly, are sending me a copy of the documents they say I signed.

I will never shop at Lazy Boy again. After my experience, and reading some of the complaints logged here, I believe that Lazy Boy is deceptive in the ways they explain their warranty policies to customers. Beware when shopping at Lazy Boy.

So far I am not sure of the cost/s that will be incurred. I suspect that I will just be stuck with defective furniture.

Received letter from company stating that we did something to couch to cause problem. Technician took couch cushion to headquarters to look at with managers, still have not received solution to problem and have been without couch cushion for 2 weeks. Still have not received resolution to matter, not has company honored warranty. This has been going on for 5 months. The company refuses to correct problem.

Loss of couch value as I purchased it and lost extended warranty value. Stress, loss of work day. Many hours on telephone.

We contacted the store just now and Ms. Edwards no longer works there. Marguerita (sp) from service told us that leather will do that. She said there was a $70 charge just to come and look at the chair, or we could bring it in. They would then tell us how much to recolor the chair. We told her that we had purchased a much less expensive chair (Lane) many years ago, The chair was about 7 years old and never faded in one spot.

We feel that the $80 for the protection was a ripoff. We also feel that at $700 for the chair, the leather should not have faded. We have had no problem with the fabric couch.

They sent out a technician who took pictures of it and returned to their office for consideration as to what could be done. We received a call from Mr. Rich about two weeks later and this was his comment. The fabric wear is not covered by the warranty. We contacted him about a month later and he was very rude and only advised us to contact their corporate offices. We did this but got no action.

In April of 2008, they told us that they would not and could not overrule their service people on the warranty problems. We got ripped off in the amount of over $400.00 fora chair that will not last more than a year.

Consequences are the problems related to the wear and their obvious refusal to correct the situation. We are not happy with it. It is over priced and lacking in quality. We want our money back so we can purchase a good one for much less money.

The wing of my chair has broken, and when I called another store, she was very rude and said that she hs nothing to do with the Kingston Store. When I reminded her that LA-Z-Boy is the same anywhere you go, she said, Sarcastically, I'll have Dennis call you. Denis never called and it has been 2 weeks..

I now have a broken LA-Z-Boy chair, which I had paid $300 for; less than a year ago.

today i call the store--to get the corporate office phone # --brandi told me the repair person said everything was fixed and 1 chair needed a longer handle-----but i said no such thing ---still waiting to hear from corporate?

this is not what i consider a new set of chairs-- they are just like---seconds--if this is not resolved i will never buy from lazy boy again----aand will tell all my freinds--and foes!

spent--aroud 13 hundred dollars for second---graded quailty----

I would not recommend Lazy Boy to anyone.

Several weeks (or maybe month) later, they delivered the top part of the recliner and tinted the faded lower part with fabric markers--instead of giving me a new chair like I ask for repeatedly. Now I suspect they were stalling so the warranty expired. I keep telling them it would be cheaper than keep repairing it. Wouldn't you know, they have to come again and again? After they replaced the mechanism of the sofa, they were hard to open. The repair men reassured me that once we started using it, they will loosen up--that there were tight because they were new. The bottom mechanism was so tight that we have to push back hard to open the recliner. The back drywall were the sofa is, has the marks to prove it. Now not only the bottom mechanism is broken but the top part, too. I called once more; they took the sofa's and chair's broken mechanisms again.

heir service department is so hard to reach. Finally, I told a service representative, Ms Holly Middletop (not sure if I got her last name correct) that I would pay for the pick-up if necessary. I told her to please take the furniture and keep it for as long as it took to get it fixed properly; I was tired of the game. She said she would call me back. I haven't heard from her since then, and this was the first week in January. My husband called two weeks a go and explained the situation once more. He mentioned how frustated we were and informed them we put a complaint with the BBB. A customer service associate called a week later requesting all kinds of numbers from the sofa and chair. She will call back. Another lady called. She tells us we have to pay for the repairs since the merchandice is two years old. She suggested we take pictures and submit them to the customer service deparment and see what they can do for us. This is outrageous!

They lure you to buy their furniture, telling you that they are better than their competitor because they have a lifetime guarantee! That is false advertisement at best.Then they sell you insurance on the leather that supposedly covers you even if you cut it--and then nothing. This is not right. They also have the nerve to suggest that we been too rough on the furniture. We are three people living in this house. My husband, our 15-year-old son and me. He has a big game room in the basement, and he hardly comes upstairs to the room that has this furniture. My husband goes to work at 6:30 am and does not come home until 6 or 7 pm. How is this furniture is so faulty? We truly believe this furniture was defective. If this was a car instead of furniture, the lemon law would apply.

We bought furniture for $2,500, and it is garbage.

We have a $638.99 defective chair. I will have to buy another chair that is suitable for my living room if this one can not be replaced or fixed.

They gave me a replacement couch on 01/05/08. I signed for it and then sat in it. Both recliner seats sink in 3-4 but the center seat is firm and comfortable. Now the left seat is tilted sightly to the left and tilting forward like the first couch did. At least it hasn't collapsed ...yet. The right side seatback is separating from the center seatback, it feels like it is not secure in the frame and the inside top of the seatback is tilted up and leans to the right- higher than the middle seatback. They have arranged for service on 3/08 to inspect the couch. I do not trust them since they lied for 2 1/2 years about the first couch. I just want to return the couch and receive my money back. The couch cost about $1454.00. I have retained an attorney - I have prepaid legal and he is sending a demand letter to Denise. She says that won't work - they will only give me a 3rd couch, not my money back. I have pictures of the 1st couch and now more pictures of the replacement couch. Denise has pictures of the replacement couch just like I did with the first couch.

The sad thing is I don't even sit in the couch that much. I would but with how uncomfortable the 1st couch became I got used to not sitting in it unless I watched tv - which is 3-4 nights for about 3 hrs. I usually would spend more time in it for I like to read the daily newspaper but I've gotten so used to not having a couch I don't sit in it unless I watch tv. The replacement couch is not real uncomfortable yet. I fold 2 x's a small lap afghan and place it on the seat to make it more comfortable. The center seat is wonderful but has no recliner. This couch is their most popular model - they sell thousand and thousands of it all over the country. But I get 2 in a row that are defective. I have been trying to find an Inspector of couches to hire and be here when they come to inspect the couch but cannot find one. I don't trust them

I have needed to have chiropractic adjustments due to the first couch. All of this has caused me stress and tears that I don't need. I'm disabled with multiple heart valve disease. The last thing I need is constant long term stress in my life. I bought a sofa chair when I bought the couch but it's for tall people. I don't fit in it very well. I'm 5'1 1/2 tall. The couch fits me well, it's a tall back with narrow arms. It was my dream couch. Now it's my nightmare. This is the most expensive piece of furniture I have ever bought. I don't have money to go out and buy another one without being refunded the cost of their couch. Being disabled I'm on a fixed income.

I am disabled and cannot replace the chair until I get a refund. I am very unhappy with them about this. They took the money out of my account instantly.

Well, it's been about 16 months since purchase, and the majority of our cushions have flattened out completely! There's only a year warranty on their cushions, so we're left with a $2600 couch that's worth nothing after a little over a year! With the La-Z-Boy brand, you would expect quality furniture. I could buy a couch from a second hand store that would last longer than theirs. They use cheap materials and overprice it to maximize their profits. I will never buy La-Z-Boy again!

I'm left with a $2600 sectional that is useless after a year: flat and stained. If you can afford to spend thousands on furniture every year, then La-Z-Boy is your place.

A visit to the store on February 8, 2008, did nothing to resolve the issue. Don Harris, the manager, told us that the sofa had been manufactured in accordance with current La-Z-Boy specifications, and the guarantee did not apply because this was not a manufacturing defect, this is how they are supposed to be made. He refused to undertake any remedy whatsoever, even though we would have been open to replacement with a different model. Instead of honoring the warranty (cushions 1 year, springs 5 years) the manager offered to put us in touch with a professional upholsterer, who could retrofit the seats with better foam, entirely at our expense.

This brand-new furniture, in its present condition is useless. None of our other sofas, chairs and recliners (including a vintage La-Z-Boy from 30 years ago) function this way. We have nothing to show for our $2,699.99 except pain and aggravation. The company literature says: Comfort. It's what we do." We call it torture. As of now, La-Z-Boy has not lived up to its advertising, has not honored the promise made by the sales staff to stand behind its product, and has refused to fix the defects covered by the warranty given at the time of purchase.

I am out about $600.00 for a chair and extremely frustrated at the lack of response. Why do they have a warranty on new furniture when they have no intentions of honoring warranties? Believe me, I will NEVER recommend a La-Z-Boy to anyone!

I was actually thinking about it, but every time I look at my furniture it looks so bad. My friends and family say it looks 10 years old. I am so disappointed with this furniture. I spent over 3,500.00 for it. This has never happened to me before, and I will never ever purchase La-z-boy furniture again. They do not stand behind what they sell. Stay away from La-z-boy in Manchester.

I had recliners before this and never had a problem. I have sat in recliners since this purchase and have not had this problem. If it's the lever that has to be used to put the chair upright that is causing this BANG, then certainly they should not be manufacturing their chairs that way. Every time I use that lever to bring the chair upright and hear that BANG, I regret having made this purchase. The two chairs cost me close to $2,000, and IF I COULD DO IT OVER AGAIN I WOULD NOT BUY A LA-Z-BOY PRODUCT. Not only was that purchase a waste of money, but they continue to be a constant source of aggravation. I cannot believe that La-Z-Boy can remain in business when they are producing such an inferior product.

This was part of the response from them: Since your dealer's service technician has inspected your recliners and determined they meet our manufacturing specifications, nothing further would be done. My question is how can they continue to put out this inferior product and get away with that kind of response?

I called LA-Z-BOY ASAP and informed them what the chairs did. Vicky said I had waited too long to complain about the chairs and that they would not come out and get them and fix them correctly. They said I would have to pay the $69.00 AGAIN. What did I get for the first amount of money I paid them to fix them correctly (except for hurting my back when the chairs fell backwards)? I tried to work with Vicky, but she didn't care. Then I asked to talk to her boss named Elizabeth, and left messages after messages; and she would NEVER call me back. She said I had waited too long to notify them. BUT the reason I didn't call was because I didn't know there was a problem. I would called had I had known sooner. My recliners came back to me in worse shape then when they took them in for repair.

I think there should be an exception to their rule. I also have a pretty FAT insurance check from the fire to replace a whole house of furniture, but La-Z-Boy better believe I won't be doing business with them; and every chance I get I will tell my story.

I have called and complained and have spoken to the manager, to no avail. I paid $4,000.00 for 2 tables, couch, chair with ottoman and leather chair. This furniture has not been a good experience for me. I know furniture should not be like this. I previously had leather furniture from Value City, without complaint. I switched to La-z-boy thinking it would be a good experience, but it is not. My furniture looks really bad, and each time I deal with these people my blood pressure has gone sky-high.

A few days later I received a call from someone at La-z-boy at another location who I had never spoken with before. He told me I would have to wait another 3 to 5 weeks for my sofa. He had no knowledge of the shop having received my fabric nor did he know for sure where my sofa was going to be made. It seems to me that La-z-boy has a history of this type of shoddy customer service. They seem to think the customer should fork over a 50% deposit, which I did, and have that customer wait forever to receive the merchandise that was bought. At this point I would just like my deposit back and get on with my life. If they have not received my fabric and this sofa has not even begun to be made, there should be no problem with this request. Stalling tactics are proven to be this company's business. I just wish I had come to this web site before I gave them my $572.52 deposit. I would never have bought my sofa from them. It is January 16, 2008, and no sofa. Why is this company allowed to get away with this?

A couple of days passed and I called the showroom again to see what was going to be done about the poor workmanship. They said I could return the chairs, minus 30% of the total paid since the chairs were custom ordered. They have a policy which says they keep 30% of custom-work jobs if a customer is displeased. I interrupt this to mean if the furniture doesn't fit into an area like I would like it to fit, it is my responsibility for the furniture to be returned. Or if the furniture doesn't match my other decorations, it is my responsibility. However, for them to keep 30% of $1,400.00 for poor workmanship is no more than stealing! It simply gives them no credibility or reason to satisfy their customers as the policy stands now. I have made many calls to their showroom to no avail. I have spoken to the delivery department about picking up the furniture, a sales person who works at the showroom, the store manager, and the person who sold me the furniture, and I have heard different stories from each person. But basically, they have told me the paperwork has been sent to headquarters and is out of their hands.

So, I am now waiting for headquarters to contact me with their decision as to whether or not they will take back my chairs without penalizing me 30% for their poor workmanship. I was told this the beginning of December. It is now six weeks later, and I still do not know any more. I feel they are just blowing me off hoping I will just accept the furniture and go away. I have never done business with a company who cares so little about their customers satisfaction. By the way, this is the fourth set of recliners I have purchased through La-Z-Boy, and the only time I have had a problem. Needless to say, it will definitely be the last!

The chair material started pilling after one month of use. Lots and lots of little cotton balls all over it. The couch is horrible. The red tint is faded at one end and bright red at the other. While there is no direct light on it, I think it is due to light from a nearby window. The seat cushions have lost their spring tension and recent trips to the back doctor have sent me on a quest for a new couch. For three years I have had backaches never relating it to my spot in front of the TV. I will never by another product from La-Z-Boy nor will I invest in the company.

I called a professional photographer who came over and took pictures that showed the wear, and I put them on a disk for the tech. He also took one of the arm covers that showed wear. After another 3 weeks I called Mr. Katz, and he informed me everything had gone to the fabric department, would call them, and call me back the next day. After one week I called his supervisor. She would check into it and call me back. She called and put me on speaker phone with Mr. Katz. I was told the fabric was pilling which was normal. I hit the roof. They then said they would replace the swivel on the chair, replace the cushion on the chair and shave the sofas. Duh! Why would I let them replace the cushion on the chair with the same fabric that was currently falling apart? Why would I let them shave the shredding material and remove any evidence in that spot? They would just like to get me past the 1 year warranty period.

I typed in "Lazy boy complaints" in search and was horrified with what I found. Then I found this site. I have notified the AARP consumer advocate, I have sent an e-mail to local television stations that will post it on their web site, and I am thinking about contacting the American with Disabilities Assoc. so they can read how Lazy Boy treats the disabled people that have had trouble with the lift chairs. I am just getting started with this mission. I know the name of the CEO and plan to name him on my warrant for small claims court. I will not be treated this way by a company that I bought from based on their reputation. I will not say I am stuck with $4,000.00 worth of furniture. I am a consumer: hear me roar.

I read an article lately: the CEO of Lazy Boy couldn't understand why sales had fallen and stores were closing. Here's a clue: the stuff is cheap quality, and word is getting around. I tell everybody I know who's thinking of buying furniture to avoid Lazy Boy.

I spent $6,000.00 on poorly constructed furniture. Can't afford to replace it, can't sell it, tried to--but everybody said they'd have buy new cushions, and for that price they could have new. Do I wish I knew then what I know now.

I paid almost $3,000 for this sofa, and it was defective from day one. I have now dealt with over one year of phone calls to remedy the situation. I have been spoken to rudely and told that I canceled the reorder when I did no such thing. It has been a horrendous experience.

I have noted that each time I call, Pat's voice mail message to customers asks that we give them 24 hours to return the call because they are experiencing a high volume of calls. I don't have to wonder why! In my opinion,the only thing this company stands behind as far as their name goes, is the word lazy! They have proven that they are out to steal hard working people's money. Once you turn your cash over to them, you are nothing--just as their poor quality furniture is! I would love to have the opportunity to express my opinion to the president of this horrid company. SHAME ON YOU, Lazy Boy Industries! How can they sleep-- knowing what they do to consumers? All I can count on is on the belief of what goes around, comes around. I hope and pray I'm around to see it happen!

The final price for the chair was more than $1500.00. I asked the store manager if they could send another recliner, (any kind) today so that I would not lose two nights sleep . . .or more if the chair can't be fixed on Monday. I was told NO, I would have to wait until Monday.

I personally stopped at the store and told the manager that the chair now worked for NO ONE since it didn't have the parts to make it work. This has gone on WAY too long for an 81 and 80 year old couple and taken too much of my time.

My husband has suddenly started having back problems and we are wondering if this is the cause. We will have to get rid of this sofa and buy a new one.

I called the store to have it picked up and was told there would be a fee for this. OK, I'll bring it in! Oh, there's a charge for this also. OK, I'll suffer with it.

A year or so ago the remote for the heater/massager went berserk, I took it back today. Of course the part was out of warranty and it was a $75 part. No thanks, I don't think it was worth that much new.

I sure wish I had my old chair (not a La-Z-Boy) back, now that was quality.

I always thought that La-Z-Boy would be a quality product and that they would stand behind their product. I could of gone to any number of stores and bought a recliner with the same fabric for half the price..After reading the warranty I found the salesman had misrepresented the coverage...He new that the warranty wouldn't cover normal wear on the fabric, yet assured me it would.

The warranty paper says GUARDIAN FABRIC PROTECTION FIVE YEAR INSURED WARRANTY PLAN FULL REPLACEMENT COVERAGE CHAIR AND OTTOMAN ONLY. To me this clearly states a 5 year warranty on the fabric but after reading the fine print it states it only covers stains. Very misleading and the way the warranty document is laid out I believe it's done intentionally.

Economically, had I realized the warranty didn't cover what I was told I would have never spent that kind of money on a recliner. I was duped.

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On Oct 11, 2007 when I called to set up a pickup date the woman that I spoke to Gorgette said that Joanne the first woman that I spoke to was given the wrong information and that they would pickup the furniture and only give me store credit that would only be good for a certain amount of time.

We called the Lazy Boy Center, where we purchased the set and have tried numerous times to have the owner/manager come out to take a look at the furniture. Just before he should arrive, someone from the store calls and cancels the appointment. This has happened 4 times in the past two weeks. We can't get any one to even come out and look at it. My two daughters are in need of furniture and I would NEVER recommend them buying anything from this store OR Lazy Boy furniture. It is way way too expensive and NOT quality whatsoever.

The chair was over $700.00 but they will only repair their furniture. They gave us a number to call to have someone come out. He came out on the 17th of April, mind you at 6:30 in the morning, to look at the chair. He claimed my mother had sat wrong in the chair. Said it was almost a big mans chair,the side table was to the right, the arm for the leg rest was on the right, so of course the chair would lean to the right. The defective recliner was my MOTHERS fault because she was sitting in it wrong. He said he could replace the cushion. He returned on May 10, 2007 and replace the cushion. The cushion again did the same thing and now the back of the chair is going flat.

He returned again after much persuading my mother to complain again (she is 77) on September 10th, 2007. He said he could replace the cushion again, but this would be the last time. He stated that the FIRST TIME you sit on the cushion, is how the cushion will form. ... We called corporate office, they said there is nothing they will do to fix this problem. They are selling defective furniture, getting full price and laughing all the way to the bank.

So now after just 6 months my mother has to look for another chair. It shouldn't matter if people can afford to buy another chair,or whatever they bought, the consequence is that we now have to take them to small claims court, or forget about it. When they have big time lawyers, representing them, most of the time the little guy just doesn't have a chance. It the moral part of how lazyboy can continue to rip people off, and not have anything done to them.

I explained to her what the young lady had told me a few days before. She also told me that the deliverymen would call me to set up a delivery time. I told her it had to be after 3 because I teach school. She said the delivery people would work with me. Today - 9/29/07 Just by chance I found a delivery notice from the La-z-boy people that had blown into a bush. A message on it said that they came to deliver at _____________time and day . They did not put the time.

Delivery men asked us if we wanted to keep or return it. Delivery men stated that service department would come out and repair. My mistake -- I believed it would be OK. New arm and bottom piece was replaced by an upholsterer. It does not look like it came from the factory. We decided to let it go and keep it. However, two months later the color is fading from the fabric that I paid extra for.

Service man came out with his digital camera and took pictures. Three week later after I called the store manager Brian calls me back and said they had reviewd the pictures and this was normal wear and tear as the fabric has a slight nap. (There is a 4 x 6 rectangle shape area on the outside of the couch that is turning white.) When I asked him about this he stated that they could come out and repair this.

What happened to the normal wear and tear! The couch has already been ripped apart once now they expect me to accept them tearing apart the other side. I contacted the website customer service with this complaint and their answer was to have it professionally cleaned or dusted to brighten up the color. What color, it is disappearing. I like everybody else went to Lazboy for their reputation.

We bought a new home a year ago and have purchased furniture from Kane's, Rooms To Go, Thomasville and Hudson's by Broyhill and, of course, Lazyboy, and by far Lazyboy has been absolutely the worst for customer satisfaction. I will never ever deal with them again and try my best to stear people away. I have contacted my state's Attorney General's office to find out where we might stand and I am considering getting one of our local news stations that deals with consumer's complaints involved.

I continually called Dan to check on my chair but he always says let me check on that order and call you back but he never calls. I finally decided that I didn't want the chair anymore and wanted to cancel my order. Dan said okay (with major attitude) and that he would call me back about getting the dirty chair out of my house. Of course he never called me back. I then called La-z-boy to speak to Dan, but he was unavailable so I asked to speak to the manager. Manager STEVE got on the phone and said for me to bring the chair back to the store and he would give me a refund. I immediately took the chair back, but Steve had left for the day and was the only person who could give me my refund. I was furious.

Salesperson, Norm said to leave the chair and come first thing the next morning. So the next morning when they opened I was at their door, but Steve was off that day. Norm forgot to mention that. Now, 5 days later Steve is still unavailable. Now I am out of a chair and out of $527!

That's when he told us of the option to purchase our furniture using one of the convienient payment methods at that time and either pick it up or have it delivered at our convience. So that it was what we did. Four months later we called to schedule the pick up of our furniture in Delaware.

So far everything is ok. Two days later we arrive in Delaware only to be told that our furniture was damaged and needed to be looked over to determine if it was repairable. So that was a wasted trip. In the next few days we received a phone call saying that the original peice was damaged beyond repair but that we could drive up that day to pick up a new set. So we did.

We arrived and after waitng over 2 hours a gentleman came out to tell us that infact the new set was also damaged. He said that the damage was minor and that we could take it home and have it repaired in our home in roughly two weeks. I agreed to take home (because I had a dinner party scheduled) so they put leather glue on the slash, caused by a box cutter, and helped us load it onto our truck. Well, two weeks went by and no word from La-Z-Boy. So I called and called and called until I finally spoke to the store manager Steven who was very rude and treated me like i was a pain in his rear. He finally said he would take care of it.

Needless to say it took two months before a tech came out and when he did he could not do anything for me because he said THEY DID NOT TELL ME IT WAS LEATHER I made more phone calls until finally someone else came out but did not have the right parts but still attempted to repair the tear in the arm. It looks worse now than it did from the start.

The sofa was picked up. Finally after two weeks I called Michele, she scheduled the sofa to be delivered to our house unrepaired, untouched saying she was waiting on parts and sending someone to reupholster the sofa in our home. Few weeks later a mad deliver man called me at work saying in was in front of our house for delivery. I told him to return sofa to LaZ Boy. I have left many calls for Pat and Michele requesting our money back for the damaged merchandise delivered to our home in February 2007. I will not allow this damaged product now to be repaired in our home when it was damaged on the first day of delivery.

Someone finally returned my numerous calls, on July 12, 2007, AFTER our salesman called them. They informed me they were having a LA-Z-BOY representative come down to examine our furniture to either REPAIR or REPLACE it. Today, August 8, 2007, I received a call and they stated They would not be REPAIRING or REPLACING our furniture, the representative said, The furniture is out of warranty and we have put it through excessive use, explain to me, how you can put LA-Z-BOY furniture through excessive use in less than one year time.

This furniture was of bad quality from the beginning, and now they are telling me that they will DO NOTHING about it. Shame on you LA-Z-BOY and LEBCO Industries, you have made a BAD product and will not correct it.

We have been without our furniture, which has cause numerous friends to feel embraced when they come to our house and have NO WHERE to sit.

I received delivery of the sofa 3/31/07 and it was not at all the fabric I expected. I went back to the store almost immediately. I was told by the manager, Kimberly Hawk that it was a special order so we were stuck. She was extremely unprofessional and lacked even the basic customer service attitude. They produced a copy of a store receipt that is different from the receipt we were given, inluding a hand written S/O notation and strike out on the color fabric ordered. Additonally she said that by signing the bottom we agreed to the special order policies (which I then pointed out if it were a special order and we had agreed, by their own form we would have been required to pay 50% downpayment, which we did not. She said that they don't go by that part of the information in the box, yet we had to go by the next sentence?

I tried to explain to the store manager that the salesgirl was brand new and didn't appear to know much and she never told us we were special orering a couch. If we were able to do that we would have ordered a different fabric and we would have matched our previous purchased chairs. Price was never an issue. The manager then told me she did not have time to deal with me, call Corporate and walked off. As we walked out she grabbed our original salesgirl before we could talk with her and quickly (and none too quietly) started coaching her on what to say and what we were claiming as she steered her to a back area.

The seats themselves were flattening (never were very well filled) and the padding on the top of the seat was shifting toward the back. The arms were poorly sewn, all poochy. The recliner would not stay back, and forced you into the semi-reclining position when you relaxed. ALL OF THIS IN LESS THAN ONE MONTH.

The lumbar area has been restuffed but has flattened out and offers little or no support for my lower back. I cannot say that Lazy Boy has not been responsive to my concerns ,but I truly feel I have purchases a lemon, the workmanship is not up to their standards and I feel I am stuck with this albatross.

I bought a Lazyboy recliner and reclining love seat. Before the warranties were off the chair started to sag in the seat. I called the store and they told me that was not part of the frame and that the warranty I bought was only a fabric guard.

Anyway, some months after we began using the chair (my wife is only 140lbs), the front ratchet assembly began making a loud, 'sproing-bang' noise when putting the footrest down. From day one, it did make some noise, but not like this, so I called the dealer. Without even seeing the chair, the store manager tells us that all their chairs make this noise, and he refused to look at it.

I called Corporate and filed a complaint, (only) then did his tune change and I dropped off the chair. A few days later, the manager called back reporting his people changed several parts, but the chair is still loud. Says La-Z-Boy has patented this 'wonder' mechanism and they're all loud. When I went to pick up the chair, he even showed me another brand-new chair that went 'sproing-bang' (Green Acres 'haywire' noise).

In December of 06 we needed to have our couch cleaned so we called our dealer and also the stain warranty company on how to have our couch cleaned. We were advised that because of the S code of the fabric that we needed to use a dry cleaning solvent only, not water based. After being dry cleaned the fabric fell apart.

I took in the cushion fabric to Lazy Boy, one day before the warranty ran out, to be inspected. The dealer sent the fabric to the corporate office to be inspected. The service dept of the dealer said that it was not my fault...that dry cleaning was the only way to clean the fabric.

Finally in mid January 07 I received a call that they would recover my sofa cushions, but they had to make sure they had the fabric in stock. Of course, they do not offer my fabric anymore, but offered me $150 instead! Plus I would have to find the fabric and have it recovered on my own. I advised them that this would not be satisfactory.

Loss of money that we can not afford to lose on our income as we are both in our 80s and retired.

The part had not arrived by Nov. 31st. I then call the main office 1-734-242-1444 and spoke to a customer service person by the name of Mary K. After explaining the problem and requesting a new chair she called the Baton Rouge store to check the complaint. She called me back and state the part would arrive Dec. 5th and would be installed on the 6th. The part arrived on the 4th and the service people installed it on the 5th, but it did not repair the chair. We again requested a new chair and were told that a new motor was ordered and this would be the solution. We again called mary k. but did not get any help.

This is a defective chair that is stuck in the up position. My father-in-law has not been able to use this since two days before thaksgiving. Lazboy is no help. The store says their hands are tied, if they had a disply chair a motor would be taken off of it to use. menwhile my fater-in law is out of luck.

For the first fews days the couch and loveseat were still comfortable. After about two weeks, and not even very much use, they became unbearable to sit on. The cushions began to sink in toward the middle of the couch. The back supporting cushions became saggy, deflated, and wrinkly. My husband and I cannot even sit together on the couch at the same time or we sink in to the middle toward each other. Not to mention, they look awful now as well. We called La-Z-Boy and explained the situation to them. They said the first step was to send out a technician to confirm the sub-standard quality of the sofas. The lady we spoke with also mentioned that we needed to unzip and fluff the cushions twice a day for them to look normal - a bit of information they failed to mention when selling us the furniture.

So then a technician (who seemed to be just a normal guy with a digital camera) came and took some pictures of the couches. Now I'm not sure how LA-Z-Boy can judge the comfort of their sofas through a couple photos... but who knows. The technician watched as my husband and I sat down and sank in toward each other and said he had seen our couches in the showroom, and that the couches in our home were NOT up to that standard. We then felt confident that La-Z-Boy would stand behind their product and do something to fix the situation (i.e. replace our sofas, give us a refund, or at least an instore credit).

After waiting nearly two weeks and arguing with both the Store Manager and Customer Service I finally gave in and paid the additional amount. I just want to go on record that they were not honest about their delivery service up front nor that it was contracted and not their own so they have no control over the delivery. I will never do business with them again and want people to beware of them, get things in writing, no matter how nice they are when they sell you the furniture they care nothing about you when the deal is done.

Sitting on the couch makes you slouch, so in turn makes your lower back hurt.

The service man indicated verbally that he also observed a problem and had never seen the fabric do that and he had no doubt that they would replace it. However, the report that came back to us said that this is normal for chenille fabric and that the snag was probably caused by someone in the house and therefore, they would do nothing for us. I called to appeal and they told me to try the corporate office who also denied the claim twice. I called the sales rep who was very apologetic and she thought that she could get the local sales manager to swap it for an in stock leather couch (vs. re-covering it). We were perfectly happy with that solution except her sales manager, too, refused to do anything. I'm sure that the pictures do not reflect what is captured with the eye by someone standing in the room. All three La-z-boy employees who were here observed a problem yet those who make the decisions and only see pictures deny the claim.

This couch was approximately $1200, with the full bill totalling approx. $3,400. We have paid approx $1800 and do not plan to pay the balance until this is resolved. I have notified the credit card company that there is a pending dispute verbally and they've asked for it in writing, so I will do that as well. I'm not sure what the next step is but I'm appalled by their customer service (or lack of).

We spent $1100 for both of these recliners and they are not willing to replace the chairs.

For almost a week they ducked and dodged all calls pertaining to the status of my concerns and why the regional manager was not returning my call. They did come immediately to pick up the chair, hit me with a 30% re-stocking charge (which they never explained to me when I purchased the chair, but it was on the reverse side of the receipt, so that one is my fault). My final words to them were that I had furnished 3 homes in NJ, Florida and DC with La-Z-Boy furniture but would no longer do business with them again. They could not have been sweeter when BUYING the furniture but felt no need to continue this process when there was a problem with the furniture and CUSTOMER SERVICE talents were required.

We have only had the furniture for seven months and it has been in for repairs at least five times. The last time that it was picked up they said that it could not be repaired.

My husband and I are in our 50's and rarely even sit on this sofa together. I should also mention that we are not overweight people either. We purchased this sofa along with two other oversized recliners and used their 'Buy Now Pay Later Program' and it worked beautifully and we were able to pay the loan amount off without any interest due. We are married for 33 yrs and this is our 4th set of living room furniture. None not any of our previous sets tore or split or anything, we just got tired of looking at them. Am I supposed to pay for a complete re-upholster job for this large sofa that is only 2 1/2 yrs old? It would probably cost me the same amount of money as to buy a new one. Not to mention that there is no money to do that at this time. If the fabric was defective or if they put it on too tight, why doesn't LA-Z-Boy stand behind their product's materials? Their sofa did not break but their material used to cover their sofa did.

Now the cushions have started coming up with little balls over them. I have called La-Z-boy several times and they have told me several different things to try and nothing is removing the ball. The sofa looks like it is 10 years old instead of 3 years old.

La-Z-boy told me that they weren't responsible for the material but yet they have discontinued the material and can't remember when that happened.

As of the date of this writing 5/15/2006 still have not receive merchandise even though La-z-boy has run a second sale on the same merchandise and still has not delivered merchandise paid for three months ago. Every single person I have dealt (Ralph, Marc, Nadine, Lia ) with upon calling, inclding store manager Lia tells me that they are covering the phones and all delivery dates are estimated. Then I was told By Law they have 4 months to delivery merchandise in New Jersey and I was being unreasonable.

The heat control on my chair does not work and the heat control on my husband's chair started to smolder. I called the store and they gave me the service phone # to purchase a new remote. We were under the impression La-Z-Boy warranties their products for life.

I feel the chair is unsafe and would like to know if there are any recalls on this product. I am unable to get that answer from the store. The SKU # on the chairs are 01m515483 stock # b461483.

The so-called new chair was delivered again. The chair is the same chair because the ink spot is still in same place and the tag under the chair has the same deliverery information. Also the deliverery man had a bill that said to collect our payment when we already paid. He called the office and they said to disregard. These so called errors have given us reason to believe that this business is trying to deceive people. We will never do business there again even though we like your chairs. We are keeping the chairs we paid for but are unhappy with this stores business practices.

Recently I looked down at the footrest and noticed the foam was coming out of the sofa. The material was wearing away!

I called the store and was told there was nothing that could be done - no warranty, no empathy, no options - just flat, can't help.

The store claimed that they have a limited policy - three days for exchange or return. They insisted that warranty would take care of the problem. However, the store was unable to correct the problem. To make the matters worse, the furniture cushions were already falling apart. After repeated requests, we finally got another update this month of April 2004. The store came up with an offer - a furniture exchange or store credit. Again, they denied my request to remove the charge from my credit card. I reiterated that I prefer a refund and for them to pick up the defective furniture. The manager insisted about their warranty and their policy. Hence, I replied that the furniture was bought because we were told by their sales person that the brand we picked were the best and good quality. We expected that the furniture would be a good investment and that they would hold up for many years. We had no idea that theyll fall apart in a few days.

We ordered our new couch on 12/28/92 and waited 8 weeks for it to be delivered on 03/02/93. Problems: a minor, but noticeable, red mark on one cushion (the red mark is made at the factory to note a flaw in the fabric); most of the sofas cushion fabric was noticeably loose; in July 1995, an entire recliner seat section failed (R.S.S. metal mechanism broke and L.S.S. Release Cable broke). Even though it was their defective part, we had to incur a $35 service charge for labor to fix this; In 1996, we discovered that the other recliner seat section had a manufacturer defective tie-rod stabilizer wire protrude out from the underside of the cushion that extended, underneath and unseen, toward the sofa arm.

This defective tie-rod stabilizer wire broke through and tore the sofa material, leaving a large hole and the poly cushion material coming out. We incurred another service charge to fix this even though La-Z-Boy acknowledged that it was their mechanism, a tie-rod stabilizer wire that failed and tore the sofa material. They "refused" to repair the material because the material only had a 1 year warranty, despite the fact that it was their defective tie-rod stabilizer wire that caused the tear and hole in the material; therefore, the hole remains.

Time and time and time again La-Z-Boy kept professing in mantra-like manner, that they use no oil (we kept describing the large, dark spot on our carpet, underneath the sofa, as a dark, oily-like substance). We made it clear that we were not asking for any carpet replacement, but only asking that the mechanism that would be causing this large, dark, oily-like markings be fixed. Finally, a repairperson admitted that La-Z-Boy does use GRAPHITE and this mark was a graphite mark. Even though a mechanism was replaced that La-Z-Boy said would resolve the graphite markings from occurring, its replacement did not eliminate this problem.

We were then told that the graphite marks the sofa leaves on our carpet would lighten over time. The graphite markings on our carpet, located underneath the sofa, remain to this day and remain just as large and just as dark, and just as oily looking, 10 years later. (Only with great cleaning effort can the graphite markings be somewhat lightened but never totally removed from the carpet whenever the sofa is pulled out; however, the dark, graphite markings just come back again. This makes it most difficult for us to change the location of our living room furniture because the graphite markings need to be covered up with another piece of furniture since, even with cleaning, there is some of the graphite markings left in the carpet.) It has been 10 years, but customers dont forget when they have gotten a raw deal from a company!

And yes, I am considering small claims court.

While Mr. F went to the service desk to give us time to look around, my husband and I came across a sofa that was in the front of the store on display that was the same color as the Padova but made different. We were looking at the price which was quite a bit cheaper. When Mr. F returned we expressed our interest in the sofa. Mr. F stated the sofa was named Donovan and had arrived in the store 2 days ago. He explained that it came with another piece which wasn't attached at the time. Mr. F then looked at the price and stated the price was a sale price, which was marked $849. Mr. F then stated the sofa was priced entirely too low and it had to be a mistake, but if we wanted to purchase it they would have to sell it to us for the price on the sales tag. He then stated he'll be back and took the sales tag to his manager.

When Mr. F returned he stated the sofa was priced wrong mistakenly and they would have to change it. We told Mr. F we wanted to purchase the sofa at the price that was displayed. Mr.F stated he had to get the manager to speak with us. Mr. F returned with the manager and stated we wanted to purchasse the sofa at the price that was displayed. The manager stated we couldn't purchase the sofa at that price, because it was marked wrong by mistake. We stated we were told by Mr.F that the sofa was priced wrong, but if we wanted to purchase the sofa they would have to sell it to us at the price it was marked for. Mr. F then stated that was not what he said. Mr. F said, "I said we may have to sell it you at that price".

Now the incliners on either side DO NOT OPEN. I have called the store MANY times. They finally sent a man to look at it and he said he had to replace the footrest parts and left. That was over 2 months ago. Also the center of the back is coming undone, that part was also to be replaced. I have called SO many times with NO call back. several times I asked to talk to the manager and she said she will take care of it and up to this point NO ONE has called to say anything and I feel as though I am getting the runaround.

I took the recliner to be repaired on 5/23/03, I still have no word today which is 6/17/03 when my recliner will be done. The parts for it haven't even come in yet! I have a terminally ill sister with cancer that is staying with me and that recliner is the only comfortable chair she can rest in. All I want in my recliner back repaired.

I waited awhile and then called again and this time another repairman showed up and he said that these recliners have this problem but he knew how to fix them, so he said the seat and the assembly had to be replaced and it would take about a month, I said ok and waited a month or more and then I called and they said that they did not know anything about this, and I said how is this possible, you send out a repairman and what do they do when they get back, I was told they would look into it.

We waited over a month and then called and spoke to the store manager and he talking to me like I was some bum on the street, and I said to him "just who do you think you are talking to" and he hung up. My wife and I went out to the store in Woodbridge and spoke to Al P (store manager) and he told me that he would now take over and make sure that I was satisfied. Time passed and when I called the store manager he told me to stop harassing him and hung up then a few minutes later the phone rang and it was the repair shop and told me to stop harrassing the store manager and to deal with this man also named Al and he would take care of the problem.

The repairman arrives at the house with the whole assembly of the seat and replaced the entire seat assembly, after that he said you know this will not correct the problem at all as he had told me before when he came to the house. Well what do you think -- not an improvement at all, still the problem. It cost me $1300.00 for a sofa that has been looked at twice by repairman and replaced assembly once. I am at my wit's end, they now are no longer concerned.

When I mentioned I was disappointed with their service and that this was a cash up front transaction, I was haughtily informed that it was not a cash transaction, because I had paid by check (which cleared 2-3 days after writing it).

Fact: the quality of the merchandise is consistent with the price. But each time I sit on the sofa we are reminded of the crap LA-Z-BOY put us through. But any product quality they have is completely offset by their sorry customer service.

We explained the chair was not correct, that it did not fit the same as the one in the showroom. The delivery driver stated it was because the floor model was worn and had been sat in. I found this to be a false statement and in poor taste. No calls had been returned, and on the 3rd of December, I took my mother back to the showroom to try and resolve this issue. While we were their, my mother sat in the same recliner that she had in Sept, and it fit perfectly. Still the manager stated she could do nothing, because it was a special order; however this special order chair is not the same as the floor model, and they still refuse to correct the situation.

This is a $725.61 special order chair that does not fit my mother correctly. We had chosen this chair because my mother is a small woman, and her feet hit the floor when she sat in it. Now we have a chair she is not comfortable in and we are very upset with LA-Z-BOY. We need to get this situation corrected. My mother id 77 yrs old, this is the first new chair she had ever ordered to have fit her, and all she has gotten is mind games.

Whenever I take my furniture in to get it fixed it is gone for aleast 2-3 weeks. I think that this should never take 15 times or more to get it fixed. La-Z-Boy should stand behind their furniture.

Within a week of the delivery of the second sofa, it became apparent that the cushions were too small for the sofa. They are 22" each and the deck is 69". When you sit where the cushions meet, especially if you put your feet up, you fall between the cushions to the deck.

When I brought this to the attention of the service department, they immediately said, "Oh, when the customer complains, we always bring out an upgrade in the foam." (They further told me that La-Z-Boy HAS A POLICY OF USING AN INFERIOR GRADE OF FOAM IN THE CUSHIONS and they only replace with with the top grade if the customer complains.)

I told the man that was not going to work because it wouldn't make the cushions any wider. They insisted they had to do this before they tried anything else. On 7/18 Bradley installed the new foam, and I told him that it didn't suffice.

A couple of weeks later the service manager called and I told him all this. He said he was going out on the floor to measure a sofa like ours, call the factory and he'd let us know. We haven't heard from him since. It's been almost NINE MONTHS! I think I've been very patient, but this is ridiculous. I've been waiting almost 9 months for my sofa to put right.

Small Claims Court.