La-Z-Boy Furniture Galleries Reviews

I purposely ordered an Emmons 6'3" Reclining Sofa so my feet wouldn't dangle and the head cushion would NOT be mid-neck, I'm 6' with back issues. Well, either fit the Sofa as my feet still dangle and the back cushion stops mid-neck. In addition, there is NO SUPPORT IN EITHER THE SEAT OR BACK CUSHION! I sink into the seat and there is a stabbing in the back, AND the armrest squeaks when I rest my arm. I ordered the Sofa, expensive, from a supposed QUALITY AMERICAN COMPANY. OUCH!

We ordered a couch, they delivered a model that was 4 years old that had been sitting in their warehouse. They wanted to charge us a restocking fee when their delivery person told us we should keep it till the new one comes. Then they tell us there would be an $1100 fee for their mistake. After using the couch for a few days till they picked it up, we discovered it was really uncomfortable the longer we sat on it. We wanted to cancel our order that is two months from being delivered. If we cancel, we have to pay $1600 for a “restocking fee” on something that has not even begun to be delivered. They are not the company they once were. There is better furniture out there, built far better than this stuff is. It’s not the company it once was. Run away from them and run away fast.

Be VERY careful when deciding on La-Z-Boy recliners and their lifetime warranty. I purchased a recliner and a extended warranty and found out it's only for the motor and does not cover the particle board frame and wooden rocker arm with glued in dowels.

Order two identical chairs, fully loaded. One arrived damaged, not to mention they dropped the chair bringing into house. We had to talk to ‘warranty’ department. Told them I wanted new chair not to replace the side as the arms and material would not match. Said they couldn’t send new chair, have to handle as warranty. Received and replaced side (I wasn’t home) and it was 10 times worse than side replaced. Went to Ocala store and said I wanted new chair (they were not cheap and I should not have to deal with a ‘repair’ on a new chair). Talked to Chris, the manager, and a non-caring lady behind a glass window. Chris told me La Z Boy would never ship me a new chair. That is not their policy.

We went to the new store in Springfield, as we walked in, Michael greeted us. He listened to what I was looking for, reason for the need for a reclining chair. He did not try to oversell me, his primary focus was fit, comfortable and would the chair meet my needs. I got the perfect recliner and it is being delivered in a very timely fashion. Rob, the store manager, was great, very personable and polite. The young lady offered me a glass of water while I was waiting. I will return when I need additional furniture. Thank you. Store is beautiful

I am writing to express my formal dissatisfaction with a custom fabric manual swivel rocker recliner I recently purchased for approximately $1,800. Since delivery, the chair has made a loud banging noise whenever it is closed. I was not informed of this issue at the time of purchase, nor did the floor model in the store exhibit this sound. When I contacted support, a technician visited my home and claimed the noise is normal, referring to it as the "La-Z-Boy bang." I also visited the store to speak with the salesperson, but I received no assistance.

We bought a recliner lift chair from La-Z-Boy on October 30. On January 10 it malfunctioned including sparks when the item was unplugged with my 82 year old Parkinson's husband in it. Needed assistance to get him out. Called service and the salesman immediately. Service did not return the call Monday and when I got someone, we got the date of January 26th for service. The manager says he can't do anything - some manager! Serviceman said it was a factory error but may have the part in the shop and would get back to us. It's 2/2 and no response.

I never thought I would be writing a poor La-Z-Boy review. I always thought they were supposed to be the gold standard. However, their poor business practices are indefensible. We needed a replacement bolt (the one that connects one sectional to another). If you know our model, there is only one possible bolt that would serve this purpose and can't cost more than 10 or 20 cents. Customer service happily offered to send us the bolt... After a month or two, we reached out to the Fairfield store to see where our part was, they said we needed to pay $75 for a tech to come out and $125 for labor just to identify the part. They would ship the part later.

I am writing this review as I was a loyal La-Z-Boy customer. I still own 3 different sectionals. I purchased a sectional many years ago with a lifetime warranty on the fabric. Not knowing that the La-Z-Boy store I purchased this at, was a franchise owner store originally. La-Z-Boy then took over this store as a cooperation location now. They did not honor the paperwork that I had and unit underneath has our original order and name and we have the warranty. They need the original receipt paper work from original sale over 10 years ago. Even with all warranty documents and the warranty company is no longer in business will not help… from a reputable company and a loyal customer to this. I gave them the opportunity to correct this in anyway. They will not with a failing fabric and purchasing the warranty which they sold under a lifetime warranty is embarrassing..

We purchased a La-Z-Boy sectional for over $10,000, expecting premium quality and durability. Unfortunately, after just three months of normal use, the sofa is already falling apart. The fabric is showing significant wear and tearing, the piping has moved, and the overall structure does not reflect anything close to luxury craftsmanship. What’s even more frustrating is the response from the La-Z-Boy customer care department. We reached out promptly with photos and documentation, but the support we received was unhelpful and dismissive. There was no meaningful effort to resolve the issue, repair the product, or stand behind the price and brand. At this price point, basic durability and responsive customer service should be a given. Instead, we were left with a deteriorating sofa and no resolution. This experience has been incredibly disappointing, and I would strongly caution others before investing in a La-Z-Boy Boy product.

I always look to La-Z-Boy for quality products. That’s why I spend the extra money and get the big man chair so that I have a very dependable product. Started out, but I bought a power recliner rocker. When I was reclined, there’s a plastic pin that stopped it from rocking that kept breaking. They had no solution so they replaced the chair with a regular power wall hugger. It was working fine until it started doing a slight shift when it reclined. I called for repair and the local company was turning into a corporate office. So I waited and they came out looked at it ordered parts. A few brackets came and they put them in. The chair is totally unusable for about a month and a half now. After the repair, the chair is sitting tilted back like almost a semi reclined when it’s in a down position. There’s hardly any way to get out of the chair without climbing out of it. If I manually put the foot rest up and try to recline it hangs up pops freezes so basically it doesn’t recline.

First off I want to say,Shame on you La-z-boy! We spent a lot of money in your store for a couch, two recliners, coffee table, sofa table, two end tables, a rug and pillows. You were so accommodating when you were trying to make a sale and you succeeded and we were sold on your product. Especially with the life time guarantee pitch and lifting furniture up to show us how well your product was made. Ha My parents' furniture lasted a lifetime with five children raised on it. Of course we were taught to take care of our stuff. Anyway it’s just my husband and I. We purchased your product just two years ago and it’s already showing wear and tear. It took us several emails just to get a ticket #. Then the phone calls. Ridiculous!!! We were only needing a simple fix! Stuffing added to deflated parts on our item. Which is definitely a defect and should not have happened in such a short period of time.

Bought 2 microfiber loveseats in Feb 2022. Also bought the extended furniture care plan. Called 3 weeks ago because we had a couple of stains. Numerous calls before anyone returned our call. Then we were told they have to be notified within 5 days of when the stain occurred and then they will only spot clean. What good is that? Unless it is new, then you can see where it is cleaned. None of that is mentioned in the contract. Also only furniture place that I have ever bought from that the more furniture you buy the more it costs for delivery.

Quality doesn’t seem to be a La-Z-Boy priority. I will NEVER purchase another La-Z-Boy item. The positive reviews must be from customers who haven’t had their furniture long. Perhaps if the customer service rep wasn’t so rude I wouldn’t be writing this but if the company doesn’t reverse its current mindset they deserve to go out of business.

We bought a leather recliner and fabric sectional about 8 weeks ago and we have been very disappointed in the quality. The back piece of the recliner was cut too large and would not securely attach to the back of the recliner. This should have been caught before it ever shipped as it was clearly an issue the quality control should have caught. One seat on the sectional sofa is “pilling” and looks bad. One of the USB ports was bad and had to be replaced. We paid about $12,000 for the two pieces and would not expect this quad from La-Z-Boy. They are fixing the issues but we don’t know how long we will be without the furniture. Very disappointed and not happy with our purchase.

My previous La-Z-Boy furniture lasted over 20 years due to good quality. When the design looked tired I replaced them with a La-Z-Boy Sleeper Sofa and Love Seat. Huge mistake. The sleeper sofa looks good, but makes a "farting" sound each time I sit on it. The Naples, FL store and Regional Customer Service were of no help as it was not a product defect. They may be correct, but it certainly is a DESIGN DEFECT. When I went back to the store the manager and I were able to replicate the sound on all sleeper sofas. Apparently the fabric rubs internally causing the disgusting sound when sitting. BEWARE!

Went to buy a recliner. The floor model was like sitting on a marshmallow. Asked if I could buy that one because they had to order mine. Didn't have it in stock. How convenient because when I got mine home and sit in it it's hard as a rock. Nothing like the one I sat in at the store. What a scam. 🙃 😑 😐 No wonder there wasn't one in store to buy. Never go back again!!!

Totally dissatisfied with my purchase. This is the second time the reclining mechanism has broken and I now have to pay for it although the couch is only three years old. The entire quality of this sofa is flimsy at best and I feel that this mechanism which is rarely used. He’s going to break again and I will have to pay again. I got absolutely no satisfaction from customer service reps and will not be purchasing their products in the future and advise you to do the same.

In February 2025, I purchased a sofa and loveseat recliner from the La-Z-Boy store in Bakersfield, CA, along with four living room tables. A few months after my purchase, the seats on the sofa recliner starting to bulge. I immediately called the store to inform them what was happening to my sofa. The store sent out a representative to inspect the sofa. On 10/3/25, a representative from the store stopped by to inspect the sofa. He said he would order the necessary parts. I never heard from the rep again.

Purchased a couch, took delivery in aug 2022, the mechanism to lift the feet does not function properly. I have tried via their service to get it fixed. Reached back out to the store with no help from service, store manager in Henrietta, NY offered to get it fixed for me at 169.00 an hour and 139.00 for every part I might need. The couch is under warranty. This was the last of many La-Z-Boy furniture I have purchased, I will not darken their door ever again. Very disappointed, my family is long time buyers and are now all done. Shame on you Henrietta, NY La-Z-Boy.

I have been buying La-Z-Boy for 40 years for myself and the fire department I retired from. This store and delivery people were the worst I have experienced. I will drive hours further and rent a truck before I would ever use this store again. The store salesman was ok but his management was rude and apparently doing me a favor by letting me spend thousands. The delivery drivers were inept and rude. I had to tell them how to get the furniture in the house then wanted to argue how wide the doorway was. If you live near Lakeland do yourself a favor. DRIVE.

Our experience with a custom kitchen table order from our local La-Z-Boy furniture store was so disappointing that we feel obligated to post this. Our order took 50% longer than promised. The documentation clearly said 6-8 weeks but it took 12 weeks before available and 9 days after that to be delivered. Almost all updates had to be pried out of store personnel, and even then, the information was inconsistent or vague. [NOTE: When I brought the 6-8 week custom order paperwork information to store personnel. They stated that applied to ‘…fabric upholstery and leather upholstery. That isn’t the eta for casegoods…’, however these differences aren’t defined in the paperwork.]

Called the service number to get my recliner repaired. No phone answer. "Please leave your name & number and I will call you back in 24-48 hours." NO CALL BACK. I will not make any future purchases from La-Z-Boy & I am shopping for 2 recliners.

Friday deal for $1,150. The reclining mechanism just started to have issues dropping down after I have had it engaged and have been sitting in it. Called La-Z-Boy for warranty repair and find out only the part is covered and not the labor. To have a tech out will cost me $160 for one hour! It’s not like the chair has been abused. I weigh 183lbs and take care of my stuff. I hesitate to give la-z-boy any more of my money. I am so disappointed with the failure of this chair.

We purchased a power lift recliner 3 months ago. Already we have had 3 service calls, all involving technology. My spouse has Parkinson’s and the chair was meant to be an aid for his mobility. Customer service at best is lip service. Staff in stores do not return phone calls and technicians are slammed with service calls. Do yourself a favor and find another brand.

I bought a recliner in 2020. Since the pieces are supposed to be covered for life, so they say, sounded like a good idea. The mechanism has issues and they recommended a tech. There would be labour costs. Fair enough, Lorenzo he was called. Came to my house twice, said he ordered parts and one time it was the wrong one. 8 months of running after him only for him to disappear. The store could not reach him either. They send another tech, charges me again. Claims Jessica 450 588 7211 ext ** has the order for the parts. I wait 2 more months, this tech named George, **, is unreachable. Finally after dozens of calls he answered and said he is resuming duties?!? I has for Jessica's number because this story is starting to seem very familiar. Jessica cannot reach George, she ordered no parts, we are not starting the 2nd year. If you want furniture, like so many other stories so similar to mine, DON"T BUY LA-Z-BOY.

I will never buy another La-Z-Boy. Very expensive. Poor quality. Virtually no warranty! Stay away from this expensive furniture. Very minimal use. Very expensive now to fix at my cost. It is junk! Paid almost $1800 for this chair March of 2024 and the wooden legs were replaced shortly after purchased. Now the springs and cushion are breaking down and one arm is loose, La-Z-Boy wants me to pay for parts. Shipping and service to repair. Minimum of $160.00. I will never buy a La-Z-Boy again.

Abigail ** at the Emeryville store was a dream! So kind and patient with my elderly parents. Thank you Abigail for making this shopping trip such a smooth one for us! They found what they were looking for thanks to you, and you made sure that they understood all aspects thoroughly.

LaZBoy Power Leather Recliners not worth it. After 7 years they need to be replaced. Motor broke after 4 yrs. Much of the chair is faux-leather that peels off its backing after 7 yrs use (they don't tell you this.. they tell you you are buying a "leather chair").

4 years ago I purchased 2 La-Z-Boy leather power recliners. I paid $5000 for the 2 recliners at that time. They are now pieces of junk and need to be thrown away. The warranty is no longer valid and the chairs do not work properly. The foot rest on one of the recliners is stuck up in the air and would not come down. I had to take my tool kit and disassemble it so I could still sit in chair. I put Sag A Way foam pads in seats to try and firm them up and still have to use gel cushions to make the seats bearable to sit in. So I have paid $3.42 a day or $102.73 a month to sit in these chairs. Please save yourself the disappointment and cost and just move along and find another name brand chair to purchase. The only positive I have is the leather still looks brand new on chair.

The store Manager (Amber) at the La-Z-Boy in Greenville was aggressive, rude, and completely unprofessional in solving a problem with my order. I ordered a rug in October (in addition to over $7000 worth of furniture). The rug was to be delivered in January. I found out (by asking for an update), the carpet was delayed until May. Really, 7 months to get a carpet in 2025?? Ridiculous. Do not buy carpet from La-Z-Boy! I asked to cancel and refund my money. They would not. They said I could pick another carpet. Why would I do that? I had been treated terribly and how could I trust when I would get it. No thanks. Shop someplace else!

I will never buy another La-Z-Boy. Very expensive. Poor quality. Virtually no warranty! Stay away from this expensive furniture. Very minimal use. Very expensive now to fix at my cost. It is junk! This is why they do not sell a warranty.

We bought a La-Z-Boy sofa from Van Drie Furniture store in Traverse City, Michigan. The in-store model was soft and comfortable. We ordered the same La-Z-Boy sofa, which is so hard and uncomfortable to sit on. Such a disappointment. We contacted both Van Drie Store and La-Z-Boy. Their suggestion put a bowling ball on the seat to break it in! They said the sofa had been on the store floor for 5 years and that is why it was comfortable, just give our new sofa time... unbelievable! We have now owned the sofa for about one year now and it is still hard and uncomfortable! We will never buy anything La-Z-Boy again!

Contacted the headquarters for a mechanical replacement part for my sofa guaranteed for the life of the furniture. Gave them photos and all the information I could find on and beneath the sofa. They have ghosted me even though I’ve called several times now. I am very disappointed with their follow-up. Calling and waiting on the line close to an hour is ridiculous! Calling the local store is useless, they tell you to call the headquarters and they can’t help you. I even offered to buy the part on Amazon as long as they reimbursed me to no avail. I’ve owned 4 recliners and a sectional (very overpriced), but no more. They offer great products, but are impossible to deal with. There is a complete lack of customer support. They will not accommodate or entertain my BBB complaint.

Fabric on both love seat and sofa is fraying. At purchase was advised that warranty covered all issues for 5 years. Now being advised fabric only covered for 1 year. I have to question the quality of fabric if only covered for 1 year.

I recently purchased a La-Z-Boy swivel rocker recliner (Trooper). It was used by a 200 lb senior citizen for about 6 months. It then began to disintegrate, at least 6 screws fell out, wood chips everywhere under the chair. I spent 2900 for a chair that lasted 6 months. I called the store I purchased from, they told me to call customer care. I schedule a service call. The technician told me that it had major components broken and appeared to be a factory quality control issue, the wrong screws were used for the left arm assembly and were completely stripped and that 1/3 of the chair had to be reconstructed including the entire rocker swivel base.

Just the worst customer service you could ever hope for.... Never buy one and expect any service if it breaks, we have been dealing with this a year. We waited weeks to get our chair fixed and it was not fixed. Instead, they returned it in worse shape than it went out to them and the person over their customer service, her name is Valerie, she is the worst!!!! In fact, she is a do nothing. Joke!

3 month old VERY EXPENSIVE sofa with pilling and nap wear. Nap wear is covered under their 1 year warranty. Customer service told me to use a fabric shaver, and claimed that it would not harm the fabric. No other resolution offered. Repeated shaving over time can thin out the fibers or change the texture of the fabric. On high-friction areas (like seat cushions) repeated shaving may cause uneven wear or expose the backing fabric.

I purchased the La-Z-Boy Brookstone couch and recliner and when I received it on Saturday, the couch was hard. It was not the same as the showroom floor couch. It was a custom order. I paid 4500 for it and they’re telling me to give it some time to break it in. While I am only one person so what am I supposed to do to break this in? They said they do not take the furniture back. They don’t give you store credit toward something else. I thought La-Z-Boy was supposed to be a reputable company even the mattress stores let you try mattresses out for a length of time and you can return a mattress. I just don’t understand it and they’re not willing to do anything about it. Very, very disappointed in them.

Astor power recliner+ and 5 year warranty purchased on June 27, 2024. In February 2025 the seat began to sag to the point I could not use it due to backache and difficulty to exit from the chair. Service person arrived and placed 1” (soft) foam between the springs and bottom of seat’s foam. In August 2025 the seat sagged again. I was told it would cost $$ to repair as seat was only under warranty for 1 year. I explained a number of times it was repaired earlier but still will cost $$$! Technician returned on October 29, 2025. Realizing he already repaired the sagging seat problem which did not work and suggested I have him remove the soft seat foam and replace it with a higher density foam. I have received an estimate of $311.13 plus tax. For a chair costing just under $3000 I would expect decent quality. I cannot afford to RISK spending any more $$ to Lazboy and will put this one into storage.