La-Z-Boy Furniture Galleries Reviews

I own over $20,000.00 of La-Z-Boy furniture and all is well until service is required! 8 years ago I needed a spring replaced and made 3 attempts going in to the the store and had no relay. Fast forward, and now I need service on the electrical components of my chair, it’s out of warranty, and still no communication from La-Z-Boy. NO SUPPORT.

Purchase a LaZBoy chair which cost a small fortune. Most uncomfortable chair ever. Poorly made, arrived dirty and the custom fabric is already showing signs of usage after a few weeks. This is not what we expected. The quality is not worth the exaggerated price. The brand has lost its quality focus. I won't not recommend to anyone at this point. Customer service is also very disappointing. Buy something else. If I could give a zero star review, I would.

I bought an over $4000 loveseat from them and it was delivered damaged. I didn’t notice the damage until 30 minutes later. The console is stripped coming off and the table holder is loose. But the worst thing is it has several bad scuffs on the very back of seat. I never sit on it but my wife does that’s why I didn’t notice it. Called them immediately and they refused to fix it unless I paid them an extra $1250. Worst customer service I’ve ever experienced. I would never deal with them again. They promise the world until they have your money and then nothing.

I've been a LZB owner since 2004 and have been thrilled with their products. I've never needed customer service, so imagine my surprise when I did. May 2024, I purchase a new sofa, ottoman and leather chair. In that one year, my chair has had two attempted repairs at home and two repairs at the warehouse. They've replaced the entire mechanism and the problems persist. I've asked for a replacement but was informed that's not an option. They have now had the chair more than seven weeks and respond to about every fifth email I send, then the update is we are waiting on a part. This is ridiculous and I'm so disappointed. At what point do they decide the chair is a lemon?! Sadly, this will be my last LZB purchase. They are throwing away a customer of 22 years with extremely poor customer service.

I purchased a rug from La-Z-Boy that is such poor quality. It has a ton of pulls. I even had a warranty on it and they said it is not covered. I would never purchase a rug from them. It is not worth the money.

I’m very unhappy. The sales rep said the recliner measured 29 across. It is only 26. I should have measured it myself. It was clearance. It is unreturnable. I won’t buy another La-Z-Boy product. I’ll find something on Facebook marketplace or Ashley Furniture.

It lasted about 2 years, now it falling apart!!! Called to have it fixed, they keep pushing off the repairs. It's a shit product. I won't buy it again!!!!

I purchased a La-Z-Boy chair for around $1,200, expecting quality that would match the brand’s reputation. Within just six months of normal use, the fabric has already begun to fail. The threads constantly pull, and I am literally having to trim them with scissors regularly just to keep them from looking worse. On top of that, the footrest appears to be very poorly constructed, almost like a bad stitching job, which is shocking for a chair at this price point.

We purchased 2 recliners. Since they were ordered, we didn’t receive them for a couple of months. About a week after the purchase, we received a call that we missed signing the agreement for the 36 month interest free financing. Upon reading the paperwork, there was a nearly $200 charge for activating the interest free loan. That was the first scam! Then they wanted us to purchase a warranty for about $400. We never purchase warranties. We were told that if we didn’t use the warranty, we could use it on future purchases. We purchased the warranty. It wasn’t worth the money. I consider this a scam also. Once we received them, it didn’t take long before we started noticing the poor quality and workmanship. Probably why they want you to purchase the warranty.

Paid 3600 dollars for a "James" recliner sofa at Pleasant Hill CA. Within a few months, we noticed the backs were flat and causing us shoulder and neck pain. The sofa was styled very differently from the showcase model at the store, which was fluffy and had a cushion shape like a smile. Reached out to corporate headquarters, and they sent a furniture handyman out to recushion one of the 3 back cushions, but said he was paid to do just one. The store manager reached out to me after a bad Yelp review and said she wanted to help, but then argued that comfort is "subjective" and said that our warranty only covers defective or broken items, so basically just contacted me to waste my time. Will a BBB complaint help? How do you deal with a dishonest business like La-Z-Boy?

When I walked into the store, Malcolm Dubose greeted me and asked what I was interested in. He found the perfect fabric for the chairs I wanted and then helped my autistic son pick out what he wanted for his space. He spent a lot of time having him try different cushion comforts. It is not everyday that you find someone willing to spend so much time helping an autistic person find furniture that he is really going to enjoy. I am so happy he was there and helped us find the perfect furniture for us. If I should need more furniture, I would go back to La-z-Boy and have Malcolm help us again.

David Hampl and I worked out a deal for another chair. I am satisfied with the outcome.

I ordered and purchased my leather couch in 2005. I recently noticed that the leather is coming apart in the seams with noticeable cracks in the leather itself in those areas. I live alone and am the only one who ever uses the couch. I called the furniture store where I had purchased it and they said they would contact La-Z-Boy to see what could be done to remedy the situation. They called me today to inform me that while La-Z-Boy does have my leather in stock, they only guarantee the leather for one year and I would have to pay La-Z-Boy $900 to repair it. I’ve decided that I will not spend a further dollar on an inferior product, since there is no guarantee that the same thing won’t happen again. Instead, I will replace the couch with a quality product, NOT a La-Z-Boy, and either donate or throw the La-Z-Boy I have in the trash.

DO NOT BUY LA-Z-BOY. The warranty is crap and then you buy an extended warranty. Super good BUT then they want 200 dollars to come out and work on it. BTW that's just the first hour. The stuff is just pure junk and trash. My furniture is not even 2 years old. $2712.33 spent on garbage with a garbage company.

Deceptive pricing, poor quality- Company is now telling me I have to take recliners back to factory in order to get warranty service - 165 miles from where I purchased items.

Was concerned about purchasing a couch and recliner from La-Z-Boy. The reviews are not great and it is definitely not the trusted company it used to be. We have had the furniture all of 4 months. Material on couch is shredding and fading already. The padding on the reclining part is not thick at all and you can feel the wood underneath. It's crap furniture. We have money and I should have gone with my gut and gone to a store with well built furniture. We tried to save a little money. The furniture is garbage, the company has truly degraded into a cheap expensive piece of furniture outlet. It's our fault, but I wanted to warn others. The furniture is cheap, not well made at and the fabric looks like shit after only 4 months.

I purchased a leather power recliner from LA-Z-BOY, Melbourne, FL for quite high price tag, but due to health issues I need something that will last and serve me well. I also added 5 year extended warranty to soothe my mind. Well, at 14 mos I noticed that there were serious defects. There were tears where leather joined the base of the chair under the arm rest, nicks in leather, Color wiped off back after rubbing against the wall Leather wearing away from front of armrest at front on BOTH sides. and a weird noise was coming from below. I was directed by them to call waranty company (ServeCo), Jonathan, the only person who can attest to all the issues we found....he's been out 3 times now has taken numerous pix and even video-taped the chair to capture that noise and was taking all this back to his boss. Their claims department decided they would NOT replace/repair anything more than 1 arm and I would have to pay for the rest.

We bought our leather, La-Z-Boy, motorized, swivel recliner two years ago. The model we wanted was not available at the time so we ordered it from the factory with a wait of six months before it could be delivered. That started off bad already. After only a year and four months of use the back started peeling so badly the so-called "leather" is way off the original color. We submitted pictures and videos as requested by the La-Z-Boy company. We bought the extended warranty which was very expensive. The bottom line is that La-Z-Boy declined/denied the warranty claim and would not fix the problem. We are stuck with an ugly, fast deteriorating chair for which, we paid nearly $3,000 on sale! We can't wait to get rid of it!

Special order 2 recliners. Received 2 chairs that did not order. Complain to Tyler Tx store but they said you have to go thru store and pick out 2 more. One of the recliners is very uncomfortable and hurts your neck bad because it's hard to get a recliner that hits right when you are short. They charged us twice for delivery and fab treatment. Do not shop here because they are not caring about there customers just want your money.

We purchased a La-Z-Boy sofa as we only purchased our furniture for our home and my daughter’s home from La-Z-Boy. The couch was delivered the end of November. We were then away. In January one of the cushions felt like it was sinking. We called up. They came and they said there was something wrong with the cushion. They ordered a new one. It was delivered. I had tried three times and left my phone number to have customer service call me. Today so far I’m on the phone 45 minutes and I even called another state to see if they could help me and I called the store where I purchased it in CarPlay, New York to see if they could help me. With a brand new couch they should be replacing it and when I asked if that could be done, I was told by customer service when I put in my first call that I would have to pay a percentage to get a new couch and delivery and it was a high percentage. Again this is a brand new couch.

Purchased a LaZBoy recliner that is obviously defective, had two service calls with no luck in fixing. The customer care department is just about useless and very slow to get you help. Won’t buy another lazboy.

I have been waiting almost 4 months for a chair that is safe and what I wanted. Paid 9200 dollars for a sectional that still has not been fixed. They said now in the fourth month they make an appointment to come and never show. As for financing they sign you up for interest free but you pay 125 dollars for I don’t know what and 70 dollars to Capital. I have tried everything possible to fix the problem I get nowhere’s. I want this furniture out of my home.

Purchased a Oscar Love Seat and Couch Nov. 2018 made by La-Z-Boy. Cost was $5500.00. We were told it was leather. However in a few years it started peeling and cracking at the seams. It was imitation leather. We called La-Z-Boy 2024 and sent pictures. Got no satisfaction. La-Z-Boy not quality anymore.

Customer service. The salesperson lied to me to make the sale, now I'm stuck with the other chair that she promised they would take down the steps, as I have a bad shoulder and couldn't lift it, outright lied, and when I called the manager said no one should have told you that. But she did, said all she could do was apologize. What a bunch of crap, buyer beware, this is a scary business.

I purposely ordered an Emmons 6'3" Reclining Sofa so my feet wouldn't dangle and the head cushion would NOT be mid-neck, I'm 6' with back issues. Well, either fit the Sofa as my feet still dangle and the back cushion stops mid-neck. In addition, there is NO SUPPORT IN EITHER THE SEAT OR BACK CUSHION! I sink into the seat and there is a stabbing in the back, AND the armrest squeaks when I rest my arm. I ordered the Sofa, expensive, from a supposed QUALITY AMERICAN COMPANY. OUCH!

We ordered a couch, they delivered a model that was 4 years old that had been sitting in their warehouse. They wanted to charge us a restocking fee when their delivery person told us we should keep it till the new one comes. Then they tell us there would be an $1100 fee for their mistake. After using the couch for a few days till they picked it up, we discovered it was really uncomfortable the longer we sat on it. We wanted to cancel our order that is two months from being delivered. If we cancel, we have to pay $1600 for a “restocking fee” on something that has not even begun to be delivered. They are not the company they once were. There is better furniture out there, built far better than this stuff is. It’s not the company it once was. Run away from them and run away fast.

Be VERY careful when deciding on La-Z-Boy recliners and their lifetime warranty. I purchased a recliner and a extended warranty and found out it's only for the motor and does not cover the particle board frame and wooden rocker arm with glued in dowels.

Order two identical chairs, fully loaded. One arrived damaged, not to mention they dropped the chair bringing into house. We had to talk to ‘warranty’ department. Told them I wanted new chair not to replace the side as the arms and material would not match. Said they couldn’t send new chair, have to handle as warranty. Received and replaced side (I wasn’t home) and it was 10 times worse than side replaced. Went to Ocala store and said I wanted new chair (they were not cheap and I should not have to deal with a ‘repair’ on a new chair). Talked to Chris, the manager, and a non-caring lady behind a glass window. Chris told me La Z Boy would never ship me a new chair. That is not their policy.

We went to the new store in Springfield, as we walked in, Michael greeted us. He listened to what I was looking for, reason for the need for a reclining chair. He did not try to oversell me, his primary focus was fit, comfortable and would the chair meet my needs. I got the perfect recliner and it is being delivered in a very timely fashion. Rob, the store manager, was great, very personable and polite. The young lady offered me a glass of water while I was waiting. I will return when I need additional furniture. Thank you. Store is beautiful

I am writing to express my formal dissatisfaction with a custom fabric manual swivel rocker recliner I recently purchased for approximately $1,800. Since delivery, the chair has made a loud banging noise whenever it is closed. I was not informed of this issue at the time of purchase, nor did the floor model in the store exhibit this sound. When I contacted support, a technician visited my home and claimed the noise is normal, referring to it as the "La-Z-Boy bang." I also visited the store to speak with the salesperson, but I received no assistance.