La-Z-Boy Furniture Galleries Reviews

Was concerned about purchasing a couch and recliner from La-Z-Boy. The reviews are not great and it is definitely not the trusted company it used to be. We have had the furniture all of 4 months. Material on couch is shredding and fading already. The padding on the reclining part is not thick at all and you can feel the wood underneath. It's crap furniture. We have money and I should have gone with my gut and gone to a store with well built furniture. We tried to save a little money. The furniture is garbage, the company has truly degraded into a cheap expensive piece of furniture outlet. It's our fault, but I wanted to warn others. The furniture is cheap, not well made at and the fabric looks like shit after only 4 months.

I purchased a leather power recliner from LA-Z-BOY, Melbourne, FL for quite high price tag, but due to health issues I need something that will last and serve me well. I also added 5 year extended warranty to soothe my mind. Well, at 14 mos I noticed that there were serious defects. There were tears where leather joined the base of the chair under the arm rest, nicks in leather, Color wiped off back after rubbing against the wall Leather wearing away from front of armrest at front on BOTH sides. and a weird noise was coming from below. I was directed by them to call waranty company (ServeCo), Jonathan, the only person who can attest to all the issues we found....he's been out 3 times now has taken numerous pix and even video-taped the chair to capture that noise and was taking all this back to his boss. Their claims department decided they would NOT replace/repair anything more than 1 arm and I would have to pay for the rest.

We bought our leather, La-Z-Boy, motorized, swivel recliner two years ago. The model we wanted was not available at the time so we ordered it from the factory with a wait of six months before it could be delivered. That started off bad already. After only a year and four months of use the back started peeling so badly the so-called "leather" is way off the original color. We submitted pictures and videos as requested by the La-Z-Boy company. We bought the extended warranty which was very expensive. The bottom line is that La-Z-Boy declined/denied the warranty claim and would not fix the problem. We are stuck with an ugly, fast deteriorating chair for which, we paid nearly $3,000 on sale! We can't wait to get rid of it!

Special order 2 recliners. Received 2 chairs that did not order. Complain to Tyler Tx store but they said you have to go thru store and pick out 2 more. One of the recliners is very uncomfortable and hurts your neck bad because it's hard to get a recliner that hits right when you are short. They charged us twice for delivery and fab treatment. Do not shop here because they are not caring about there customers just want your money.

We purchased a La-Z-Boy sofa as we only purchased our furniture for our home and my daughter’s home from La-Z-Boy. The couch was delivered the end of November. We were then away. In January one of the cushions felt like it was sinking. We called up. They came and they said there was something wrong with the cushion. They ordered a new one. It was delivered. I had tried three times and left my phone number to have customer service call me. Today so far I’m on the phone 45 minutes and I even called another state to see if they could help me and I called the store where I purchased it in CarPlay, New York to see if they could help me. With a brand new couch they should be replacing it and when I asked if that could be done, I was told by customer service when I put in my first call that I would have to pay a percentage to get a new couch and delivery and it was a high percentage. Again this is a brand new couch.

Purchased a LaZBoy recliner that is obviously defective, had two service calls with no luck in fixing. The customer care department is just about useless and very slow to get you help. Won’t buy another lazboy.

I have been waiting almost 4 months for a chair that is safe and what I wanted. Paid 9200 dollars for a sectional that still has not been fixed. They said now in the fourth month they make an appointment to come and never show. As for financing they sign you up for interest free but you pay 125 dollars for I don’t know what and 70 dollars to Capital. I have tried everything possible to fix the problem I get nowhere’s. I want this furniture out of my home.

Purchased a Oscar Love Seat and Couch Nov. 2018 made by La-Z-Boy. Cost was $5500.00. We were told it was leather. However in a few years it started peeling and cracking at the seams. It was imitation leather. We called La-Z-Boy 2024 and sent pictures. Got no satisfaction. La-Z-Boy not quality anymore.

Customer service. The salesperson lied to me to make the sale, now I'm stuck with the other chair that she promised they would take down the steps, as I have a bad shoulder and couldn't lift it, outright lied, and when I called the manager said no one should have told you that. But she did, said all she could do was apologize. What a bunch of crap, buyer beware, this is a scary business.

I purposely ordered an Emmons 6'3" Reclining Sofa so my feet wouldn't dangle and the head cushion would NOT be mid-neck, I'm 6' with back issues. Well, either fit the Sofa as my feet still dangle and the back cushion stops mid-neck. In addition, there is NO SUPPORT IN EITHER THE SEAT OR BACK CUSHION! I sink into the seat and there is a stabbing in the back, AND the armrest squeaks when I rest my arm. I ordered the Sofa, expensive, from a supposed QUALITY AMERICAN COMPANY. OUCH!

We ordered a couch, they delivered a model that was 4 years old that had been sitting in their warehouse. They wanted to charge us a restocking fee when their delivery person told us we should keep it till the new one comes. Then they tell us there would be an $1100 fee for their mistake. After using the couch for a few days till they picked it up, we discovered it was really uncomfortable the longer we sat on it. We wanted to cancel our order that is two months from being delivered. If we cancel, we have to pay $1600 for a “restocking fee” on something that has not even begun to be delivered. They are not the company they once were. There is better furniture out there, built far better than this stuff is. It’s not the company it once was. Run away from them and run away fast.

Be VERY careful when deciding on La-Z-Boy recliners and their lifetime warranty. I purchased a recliner and a extended warranty and found out it's only for the motor and does not cover the particle board frame and wooden rocker arm with glued in dowels.

Order two identical chairs, fully loaded. One arrived damaged, not to mention they dropped the chair bringing into house. We had to talk to ‘warranty’ department. Told them I wanted new chair not to replace the side as the arms and material would not match. Said they couldn’t send new chair, have to handle as warranty. Received and replaced side (I wasn’t home) and it was 10 times worse than side replaced. Went to Ocala store and said I wanted new chair (they were not cheap and I should not have to deal with a ‘repair’ on a new chair). Talked to Chris, the manager, and a non-caring lady behind a glass window. Chris told me La Z Boy would never ship me a new chair. That is not their policy.

We went to the new store in Springfield, as we walked in, Michael greeted us. He listened to what I was looking for, reason for the need for a reclining chair. He did not try to oversell me, his primary focus was fit, comfortable and would the chair meet my needs. I got the perfect recliner and it is being delivered in a very timely fashion. Rob, the store manager, was great, very personable and polite. The young lady offered me a glass of water while I was waiting. I will return when I need additional furniture. Thank you. Store is beautiful

I am writing to express my formal dissatisfaction with a custom fabric manual swivel rocker recliner I recently purchased for approximately $1,800. Since delivery, the chair has made a loud banging noise whenever it is closed. I was not informed of this issue at the time of purchase, nor did the floor model in the store exhibit this sound. When I contacted support, a technician visited my home and claimed the noise is normal, referring to it as the "La-Z-Boy bang." I also visited the store to speak with the salesperson, but I received no assistance.

We bought a recliner lift chair from La-Z-Boy on October 30. On January 10 it malfunctioned including sparks when the item was unplugged with my 82 year old Parkinson's husband in it. Needed assistance to get him out. Called service and the salesman immediately. Service did not return the call Monday and when I got someone, we got the date of January 26th for service. The manager says he can't do anything - some manager! Serviceman said it was a factory error but may have the part in the shop and would get back to us. It's 2/2 and no response.

I never thought I would be writing a poor La-Z-Boy review. I always thought they were supposed to be the gold standard. However, their poor business practices are indefensible. We needed a replacement bolt (the one that connects one sectional to another). If you know our model, there is only one possible bolt that would serve this purpose and can't cost more than 10 or 20 cents. Customer service happily offered to send us the bolt... After a month or two, we reached out to the Fairfield store to see where our part was, they said we needed to pay $75 for a tech to come out and $125 for labor just to identify the part. They would ship the part later.

I am writing this review as I was a loyal La-Z-Boy customer. I still own 3 different sectionals. I purchased a sectional many years ago with a lifetime warranty on the fabric. Not knowing that the La-Z-Boy store I purchased this at, was a franchise owner store originally. La-Z-Boy then took over this store as a cooperation location now. They did not honor the paperwork that I had and unit underneath has our original order and name and we have the warranty. They need the original receipt paper work from original sale over 10 years ago. Even with all warranty documents and the warranty company is no longer in business will not help… from a reputable company and a loyal customer to this. I gave them the opportunity to correct this in anyway. They will not with a failing fabric and purchasing the warranty which they sold under a lifetime warranty is embarrassing..

We purchased a La-Z-Boy sectional for over $10,000, expecting premium quality and durability. Unfortunately, after just three months of normal use, the sofa is already falling apart. The fabric is showing significant wear and tearing, the piping has moved, and the overall structure does not reflect anything close to luxury craftsmanship. What’s even more frustrating is the response from the La-Z-Boy customer care department. We reached out promptly with photos and documentation, but the support we received was unhelpful and dismissive. There was no meaningful effort to resolve the issue, repair the product, or stand behind the price and brand. At this price point, basic durability and responsive customer service should be a given. Instead, we were left with a deteriorating sofa and no resolution. This experience has been incredibly disappointing, and I would strongly caution others before investing in a La-Z-Boy Boy product.

I always look to La-Z-Boy for quality products. That’s why I spend the extra money and get the big man chair so that I have a very dependable product. Started out, but I bought a power recliner rocker. When I was reclined, there’s a plastic pin that stopped it from rocking that kept breaking. They had no solution so they replaced the chair with a regular power wall hugger. It was working fine until it started doing a slight shift when it reclined. I called for repair and the local company was turning into a corporate office. So I waited and they came out looked at it ordered parts. A few brackets came and they put them in. The chair is totally unusable for about a month and a half now. After the repair, the chair is sitting tilted back like almost a semi reclined when it’s in a down position. There’s hardly any way to get out of the chair without climbing out of it. If I manually put the foot rest up and try to recline it hangs up pops freezes so basically it doesn’t recline.

First off I want to say,Shame on you La-z-boy! We spent a lot of money in your store for a couch, two recliners, coffee table, sofa table, two end tables, a rug and pillows. You were so accommodating when you were trying to make a sale and you succeeded and we were sold on your product. Especially with the life time guarantee pitch and lifting furniture up to show us how well your product was made. Ha My parents' furniture lasted a lifetime with five children raised on it. Of course we were taught to take care of our stuff. Anyway it’s just my husband and I. We purchased your product just two years ago and it’s already showing wear and tear. It took us several emails just to get a ticket #. Then the phone calls. Ridiculous!!! We were only needing a simple fix! Stuffing added to deflated parts on our item. Which is definitely a defect and should not have happened in such a short period of time.

Bought 2 microfiber loveseats in Feb 2022. Also bought the extended furniture care plan. Called 3 weeks ago because we had a couple of stains. Numerous calls before anyone returned our call. Then we were told they have to be notified within 5 days of when the stain occurred and then they will only spot clean. What good is that? Unless it is new, then you can see where it is cleaned. None of that is mentioned in the contract. Also only furniture place that I have ever bought from that the more furniture you buy the more it costs for delivery.

Quality doesn’t seem to be a La-Z-Boy priority. I will NEVER purchase another La-Z-Boy item. The positive reviews must be from customers who haven’t had their furniture long. Perhaps if the customer service rep wasn’t so rude I wouldn’t be writing this but if the company doesn’t reverse its current mindset they deserve to go out of business.

We bought a leather recliner and fabric sectional about 8 weeks ago and we have been very disappointed in the quality. The back piece of the recliner was cut too large and would not securely attach to the back of the recliner. This should have been caught before it ever shipped as it was clearly an issue the quality control should have caught. One seat on the sectional sofa is “pilling” and looks bad. One of the USB ports was bad and had to be replaced. We paid about $12,000 for the two pieces and would not expect this quad from La-Z-Boy. They are fixing the issues but we don’t know how long we will be without the furniture. Very disappointed and not happy with our purchase.

My previous La-Z-Boy furniture lasted over 20 years due to good quality. When the design looked tired I replaced them with a La-Z-Boy Sleeper Sofa and Love Seat. Huge mistake. The sleeper sofa looks good, but makes a "farting" sound each time I sit on it. The Naples, FL store and Regional Customer Service were of no help as it was not a product defect. They may be correct, but it certainly is a DESIGN DEFECT. When I went back to the store the manager and I were able to replicate the sound on all sleeper sofas. Apparently the fabric rubs internally causing the disgusting sound when sitting. BEWARE!

Went to buy a recliner. The floor model was like sitting on a marshmallow. Asked if I could buy that one because they had to order mine. Didn't have it in stock. How convenient because when I got mine home and sit in it it's hard as a rock. Nothing like the one I sat in at the store. What a scam. 🙃 😑 😐 No wonder there wasn't one in store to buy. Never go back again!!!

Totally dissatisfied with my purchase. This is the second time the reclining mechanism has broken and I now have to pay for it although the couch is only three years old. The entire quality of this sofa is flimsy at best and I feel that this mechanism which is rarely used. He’s going to break again and I will have to pay again. I got absolutely no satisfaction from customer service reps and will not be purchasing their products in the future and advise you to do the same.

In February 2025, I purchased a sofa and loveseat recliner from the La-Z-Boy store in Bakersfield, CA, along with four living room tables. A few months after my purchase, the seats on the sofa recliner starting to bulge. I immediately called the store to inform them what was happening to my sofa. The store sent out a representative to inspect the sofa. On 10/3/25, a representative from the store stopped by to inspect the sofa. He said he would order the necessary parts. I never heard from the rep again.

Purchased a couch, took delivery in aug 2022, the mechanism to lift the feet does not function properly. I have tried via their service to get it fixed. Reached back out to the store with no help from service, store manager in Henrietta, NY offered to get it fixed for me at 169.00 an hour and 139.00 for every part I might need. The couch is under warranty. This was the last of many La-Z-Boy furniture I have purchased, I will not darken their door ever again. Very disappointed, my family is long time buyers and are now all done. Shame on you Henrietta, NY La-Z-Boy.

I have been buying La-Z-Boy for 40 years for myself and the fire department I retired from. This store and delivery people were the worst I have experienced. I will drive hours further and rent a truck before I would ever use this store again. The store salesman was ok but his management was rude and apparently doing me a favor by letting me spend thousands. The delivery drivers were inept and rude. I had to tell them how to get the furniture in the house then wanted to argue how wide the doorway was. If you live near Lakeland do yourself a favor. DRIVE.