Jennifer Furniture - Lifetime Guarantee Reviews

Bought a sleeper sofa from Jennifer Furniture and it’s been pretty good so far. The sofa feels sturdy, looks nice, and the bed mechanism works smoothly. Guests have used it and found it comfortable. Delivery took a bit of time, but the installation was handled well. Overall, happy with the purchase.

Purchased a Klaussner sleeper from the Jennifer Furniture Paramus store. The sleeper is absolutely phenomenal, quality is great and mattress is very comfortable. The delivery service was on time and was courteous. We would surely recommend this store to friends.

Bought Bernhardt sectional from Jennifer Furniture online. I am based in Dallas and was skeptical initially. Since the sectional was made to order, team clearly laid the right expectations about delivery timeline. Sectional was delivered 14 weeks later as promised and delivery service was excellent. I am very happy with overall experience.

I would give zero stars if that were possible. We purchased an expensive Italian sectional with recliners in October 2024. In preparation for its arrival, we gave away our old sectional—Only to receive a call the day before delivery informing us that one of the recliners was out of stock, contrary to what we were told at the time of purchase. We were ready to cancel the order and demand a refund when the warehouse manager, Fred **, called. He promised to send us a temporary chaise while we waited for the recliner to arrive from Italy—within a month—at which point it would be swapped out for the correct piece. A month passed. Then another. After numerous follow-ups, Fred ** finally called to say the recliner had arrived and that delivery would be scheduled. But a couple of days later, I got a call from Jennifer, who casually informed me that the recliner was actually the wrong material and I’d have to wait for the next shipment.

Waiting over 3 month for a couch that was supposed to be delivered in one month. Pupal the director of sales located in Paramus NJ was quick to take our deposit but has not returned our repeated calls, I have nasty texts from her saying that our couch can't be canceled because it was custom. However, when we ordered it it was already on a container on the water that is not CUSTOM. Contacting CEO John Garg.

I purchased a leather sofa from Jennifer convertible and I had it for 20 years without any issue just normal wear and tear. Approximately five years ago, I bought another sectional from Jennifer Convertibles and the leather is peeling. A sofa that cost me $4000 should not be peeling. Their quality has really gone down and there is no ownership by the company. Even the armrest were not built to last. It is very disappointing, and I will never buy another one.

I ordered a couch on September 19th from a woman named Pubble. She promised delivery by Thanksgiving. I paid a $1000 more than my designer would have charged me. It's January 4th and I still have no couch. My family's holidays were ruined! These people are unconscionable. They truly do not care about their customers.

I placed a $100 hold on a couch 2 weeks ago. I specifically asked if I could get my money back if I didn’t end up purchasing the couch and I was told yes. Yesterday I put another $200 and then read all these terrible reviews. I asked YESTERDAY if I could get my money back and was told 72 hours had passed as per the receipt. Not even 24 hours have passed. I am unemployed. Those $200 are very needed by my husband and I. I was robbed blindly by them. They are offering store credit instead of giving me my hard earned money. Save yourself the trouble and shop elsewhere.

I truly regret making an online purchase with Jennifer Furniture. I purchased a sectional sofa that arrived with a broken armrest and a rip underneath the seat. I was advised to submit a ticket with their vendor Servco which was just giving me the run-around.. I followed up with Servco only to be told they informed Jennifer Furniture that they closed out my ticket. This is absolutely the worst company; basically if you purchase defective furniture the consumer is stuck with it.

I just want to say that the online store is the worst experience ever! I implore you to not use Jennifer furniture online. When I placed an order for a $3,000 sofa they said that it was estimated to be here within 2 weeks' time. Now they're saying it's another five weeks potentially for delivery. I asked for a refund considering that I have not received the item and they were not truthful about when it would be delivered upon ordering. If I would have known that it was over 5 weeks to be delivered, then I would have never ordered from Jennifer online. Now they are saying that I owe 30% of the entire purchase plus the delivery fee just for trying to cancel the order which has not been delivered and has not been shipped. This is the most unethical type of practice that a business could employ and I urge you to reconsider where you are making your purchases from when you are purchasing furniture.

Last month (April) I purchased what I thought was the perfect sofa. It was the Bolsena 3- seater sleeper sofa in caramel, perfect contrast against the floor. I called and confirmed the availability and the color (specifically using the term orangish) of the sofa before making my purchase as their website suggested; the sofa was offered in both brown and caramel, which was more or less like a burnt orange/orange brown color, a distinct, and totally different pigment to the brown. Today it arrived...in brown. Not only was it the wrong color, but it also wouldn't fit through the door and I had to leave it on my back porch (I had to hire movers, but that's another story).

Jennifer Convertibles is my favorite furniture shop for classic and timeless pieces that add elegance to any home. Their showroom is filled with beautifully crafted furniture in traditional styles. I like your showroom very much.

I've been a loyal customer of this furniture shop for years, and for good reason. Not only do they offer high-quality furniture at competitive prices, but they also prioritize customer satisfaction. It's a one-stop-shop for all my furnishing needs.

Came in just to look around when the staff approached us. We had such a great experience. The store had expansive inventory and all of it seemed to be of great quality. Purchased a couch and the process was quick and easy!!!

This store is the one-stop destination for all custom furniture. They have a really good collection and the quality seems top-notch. Trusting that these furniture are durable enough and just placed the order in a short span. One should definitely have a look at their store to understand the depth of the collection!!! The Staff were also very helpful!!!!

10/06/2021 upon placing the order and “paying in full”, the rep that was helping us stated that the table and chairs would take 4 to 6 weeks to get. He then went on to state that the rest of the furniture would be delivered by 4/2022 the latest. Upon receiving the table and chairs in mid November 2021, I had asked if there was any specific date for the rest of the furniture to arrive. Jennifer Furniture stated that they did not have an exact date. We had family over for the Christmas holiday. We were using our new dining room table and chairs for our Christmas Eve dinner.

Please, never, ever purchase furniture from Jennifer. They have the worst code of ethic. Ordered furniture 6/20/21. Disputed purchase with credit card one year later. They had me on the run for six months with their disingenuous information. Each customer is promised the best and receives the worst. Finally had enough of being treated as an interruption of their workday, not the purpose. In this era of Customer Service being the differentiator in most business, please STAY away. They stall, they give false deliver dates and do not want to return your money without a penalty. Went to file complaint with their Corporate Office in Woodbury, NY. They were gone. Finally disputed charge on my credit card. Be weary, be SMART. Wish I could rate them zero. They so deserve it. STAY AWAY.

I ordered a sofa in October 2021. I was told it would be delivered December 2021. It was not, there were multiple dates given and no furniture, I was flying from NY to Florida and purchasing tickets to receive this furniture and so it was costing me money. When this was escalated to another manager it was told that the order was not placed properly. We placed a dispute with the financing company as i would not pay for something that wasn't even ordered. We eventually received a sofa in January and it was the wrong one and it was dirty!! I agreed to just keep the one they sent .

I purchased a sofa sectional With the pull out bed on April 2017, I paid approximately 2300. By November 2021 the entire couch is peeling in the seams headrest and cushions. I contacted Guardsman Protection Plan and they told me this was not covered. This was a defect issue but I need to contact the company Jennifer Convertibles. I’ve been trying to contact someone at Jennifer Convertibles complaint department. No one answers the phone for the last three days. I think it’s a shame that such a large company who people counted on to sell them quality furniture has Abandon their customers. This company has to be held accountable and exposed.

Ordered a dining table with 6 chairs back in May. Received in August which was fine. When delivery people came and was setting up table I noticed few scratches and they state, "Oh that's ok. They will take care of it. Just take pictures." Seats also have some scratches. As they left we open extension part as to where the middle was cracked. Horrible. I immediately called manufacturer and sent all pictures.

This is a nightmare! I purchased a sectional sleeper and 2 recliners for $4,888.00 in February 2021 at the Carle Place, NY location. The saleslady Cynthia told me it would take up to 16 weeks for delivery. I never heard anything from them so I followed up in July and was given a run-around and then finally informed the fabric was out of stock. After asking to change the fabric to something in stock, I was then told the components for the recliner were on backorder but they were hoping the furniture would be ready for me in the middle of July. I asked for a refund and was told I could not get my money back because they have already started manufacturing my furniture.

Jennifer delivered a bedroom set on 3/29 (first delivery). The dresser and one nightstand was damaged and we refused delivery. I've been to the Carle Place store 3 times to no avail then contacted corporate. A woman named Victoria assured me that she would have this resolved. I specifically said that I wanted a new piece and not refurbished, and I asked that the dresser be inspected before leaving the warehouse. She assured me that it would be a new piece and it would be inspected before leaving the warehouse. Victoria also said she would see if it could be expedited.

Ordered and paid for sectional couch on March 25, 2021. Was told 4-6 weeks. Have had to constantly contact the company for updates. Finally got an update in April that said delivery would be last week of May. Haven't heard anything, so I contact them today, and was told October. So 7 months? And then maybe? I realize that things are taking longer with the pandemic, but this is horrible customer service. I should have been notified about the change in delivery if it was in fact ever ordered. I have no confidence in this company and would not recommend them. Now let's see if they refund my money or if that will be another battle.

I purchased sofa and love seat paid for full 3 years warranty, I called 1 year after purchase small rip on leather cushion, they did not fix or replace. 5 years later larger rip plus multiple other problems.

I had a bad feeling about this whole transaction and I must say, I should have gone with my gut feeling. Though the sectional I bought appears to be the same as ordered, it has a horrible odor. But it not only smells, it irritates my eyes. After constantly getting the run around about delivery and being told that the sectional was not available, after threatening to cancel my order, magically my sectional is available for delivery. I was sent something that either, someone returned or has been stored in some stale warehouse for years with possible cats. It appears, for the sake of not having me cancel the order, anything was sent to me. I was referred to their warranty department, but they have my money already, so I am going to see what this "warranty department" can do.