Jennifer Furniture - Lifetime Guarantee Reviews

Bought a sleeper sofa from Jennifer Furniture and it’s been pretty good so far. The sofa feels sturdy, looks nice, and the bed mechanism works smoothly. Guests have used it and found it comfortable. Delivery took a bit of time, but the installation was handled well. Overall, happy with the purchase.

Purchased a Klaussner sleeper from the Jennifer Furniture Paramus store. The sleeper is absolutely phenomenal, quality is great and mattress is very comfortable. The delivery service was on time and was courteous. We would surely recommend this store to friends.

Bought Bernhardt sectional from Jennifer Furniture online. I am based in Dallas and was skeptical initially. Since the sectional was made to order, team clearly laid the right expectations about delivery timeline. Sectional was delivered 14 weeks later as promised and delivery service was excellent. I am very happy with overall experience.

I would give zero stars if that were possible. We purchased an expensive Italian sectional with recliners in October 2024. In preparation for its arrival, we gave away our old sectional—Only to receive a call the day before delivery informing us that one of the recliners was out of stock, contrary to what we were told at the time of purchase. We were ready to cancel the order and demand a refund when the warehouse manager, Fred **, called. He promised to send us a temporary chaise while we waited for the recliner to arrive from Italy—within a month—at which point it would be swapped out for the correct piece. A month passed. Then another. After numerous follow-ups, Fred ** finally called to say the recliner had arrived and that delivery would be scheduled. But a couple of days later, I got a call from Jennifer, who casually informed me that the recliner was actually the wrong material and I’d have to wait for the next shipment.

Waiting over 3 month for a couch that was supposed to be delivered in one month. Pupal the director of sales located in Paramus NJ was quick to take our deposit but has not returned our repeated calls, I have nasty texts from her saying that our couch can't be canceled because it was custom. However, when we ordered it it was already on a container on the water that is not CUSTOM. Contacting CEO John Garg.

I purchased a leather sofa from Jennifer convertible and I had it for 20 years without any issue just normal wear and tear. Approximately five years ago, I bought another sectional from Jennifer Convertibles and the leather is peeling. A sofa that cost me $4000 should not be peeling. Their quality has really gone down and there is no ownership by the company. Even the armrest were not built to last. It is very disappointing, and I will never buy another one.

I ordered a couch on September 19th from a woman named Pubble. She promised delivery by Thanksgiving. I paid a $1000 more than my designer would have charged me. It's January 4th and I still have no couch. My family's holidays were ruined! These people are unconscionable. They truly do not care about their customers.

I placed a $100 hold on a couch 2 weeks ago. I specifically asked if I could get my money back if I didn’t end up purchasing the couch and I was told yes. Yesterday I put another $200 and then read all these terrible reviews. I asked YESTERDAY if I could get my money back and was told 72 hours had passed as per the receipt. Not even 24 hours have passed. I am unemployed. Those $200 are very needed by my husband and I. I was robbed blindly by them. They are offering store credit instead of giving me my hard earned money. Save yourself the trouble and shop elsewhere.

I truly regret making an online purchase with Jennifer Furniture. I purchased a sectional sofa that arrived with a broken armrest and a rip underneath the seat. I was advised to submit a ticket with their vendor Servco which was just giving me the run-around.. I followed up with Servco only to be told they informed Jennifer Furniture that they closed out my ticket. This is absolutely the worst company; basically if you purchase defective furniture the consumer is stuck with it.

I just want to say that the online store is the worst experience ever! I implore you to not use Jennifer furniture online. When I placed an order for a $3,000 sofa they said that it was estimated to be here within 2 weeks' time. Now they're saying it's another five weeks potentially for delivery. I asked for a refund considering that I have not received the item and they were not truthful about when it would be delivered upon ordering. If I would have known that it was over 5 weeks to be delivered, then I would have never ordered from Jennifer online. Now they are saying that I owe 30% of the entire purchase plus the delivery fee just for trying to cancel the order which has not been delivered and has not been shipped. This is the most unethical type of practice that a business could employ and I urge you to reconsider where you are making your purchases from when you are purchasing furniture.