About Jennifer Furniture - Lifetime Guarantee
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For over 40 years, Jennifer Convertibles has been a leading home furnishing retailer. By guaranteeing the lowest prices in the market, we enable our customers to furnish their homes at any budget. With professional design consultants at our locations in Connecticut, Maryland, New Jersey, New York and Virginia, we are dedicated to helping you design your dream home.
Overall Satisfaction Rating
- 5 stars56
- 4 stars78
- 3 stars25
- 2 stars24
- 1 stars8
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Ordered and paid for sectional couch on March 25, 2021. Was told 4-6 weeks. Have had to constantly contact the company for updates. Finally got an update in April that said delivery would be last week of May. Haven't heard anything, so I contact them today, and was told October. So 7 months? And then maybe? I realize that things are taking longer with the pandemic, but this is horrible customer service. I should have been notified about the change in delivery if it was in fact ever ordered. I have no confidence in this company and would not recommend them. Now let's see if they refund my money or if that will be another battle.
I purchased sofa and love seat paid for full 3 years warranty, I called 1 year after purchase small rip on leather cushion, they did not fix or replace. 5 years later larger rip plus multiple other problems.
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Guardsman Furniture Protection Plan Review: I bought a sectional couch from Jennifer Furniture (now out of business) less than two years ago. Less than a year after the purchase I noticed the integrity of the cushions has become progressive worse, nearly flat. This is with completely normal usage, no kids, a hour a or so day at max. I paid $200 for a protection plan that I purchased in store at Jennifer Furniture. The salesperson in the store told me in his own words "if anything goes wrong with this couch you are covered for five years, they will either repair it or give you a credit if it can't be fixed". A year and a half after purchasing the couch and plan I put in a claim for the the above described situation. Guardsman first denied my claim to repair the couch citing the terms and conditions and that my damage isn't covered. Below is why this was such a horrible experience.
To begin with, when purchasing the couch in a retail showroom and receiving the terms and conditions after the purchase of the couch and the plan how could I possibly know that something of this nature wouldn't be covered? Secondly, how would I know this was going to happen to the couch? Therefore, why would I look to see if this type of damage was going to be in the terms and conditions. And again keep in mind the salesperson told me with confidence that everything is covered. So ok Guardsman, you don't want to repair or replace my couch, fair enough. I just wanted a refund of the $200 I paid. This plan is useless to me if doesn't cover the problem I'm having.
I called Guardsman and their customer service reps are downright rude and disinterested in helping me. The reps told me to send in my receipt to the their "Refund Department" so I did. Fast forward a few weeks later and their refund department sent me a three sentence letter telling me that I need to read the terms and conditions again and my problem is not covered. Again, as I said above I didn't see the protection plan terms and conditions until after I bought the couch and plan. And again why would I anticipate I would have this problem with my couch, I never owned a couch that fell apart like this before.
Finally, I called Guardsman one last time after receiving the denial of my refund request, and another rude unhelpful customer service rep told me basically "too bad for you" the refund department said no and that's it, "You're out of luck buddy. We won't help you." To summarize this company will take your money and give you nothing in return. There's no one to speak to when you need management to step in to address a situation. So do yourself a favor. Save your money and say no to their protection plans.
Worst furniture ever it has been 5 months without any answer, my furniture was delivered with damages, broken with scratches and the replacement they sent was worst I paid cash they refused to give me my money back, and since then nobody has reached to me, there is no valid phone to call someone. Called the protection plan I bought guardsman and the denied my claim. I just feel they stole my money. Would never recommend to buy in any of these stores.
My furniture was supposed to be exchange back in March. Due to the covid-19. I received an email that the store would be closing until further notice. I do understand this but as of July (since no-one is answering their phone lines) or even prior to July they seem to be still selling and shipping furniture but I am unable to reach a anyone to find out the status of furniture. This is ridiculous and very unprofessional. They could at least respond via email and provide an update. I feel like they are acting as if this transaction never happened.
I bought a 3 piece leather sectional sofa, which the company claim to have lifetime warranty. Now the company is claiming they are under new ownership since yesterday 6/22/2020 and will not be honoring any furniture bought previously. Do not buy from this company. They are very shady and do not answer any customer service calls or emails. I have tried many times since my sofa was broken and never got a response!
I put a down payment on furniture on Feb 1 and Feb 21, 2020for 2 different orders. Understandably, when the COVID 19 situation happened everything changed. That being said, I was unable to communicate nor were any communications received from the company. Multiple attempts were made over the 17 week period to get at least any sort of update. ABSOLUTELY NOTHING from the company. I came to find out today, June 22, 2020, when I went to the store, that the company went out of business during this time, was bought out, therefore no previous customers or their orders would be honored.
A letter dated May 19 was handed to me at the store, which had their attorneys information and what their plan was. I was told to take it to to my bank and they would issue me a credit or do a charge back. The bank said it does not work that way and I should contact the attorney on the paper. Well, I did that, and he was a complete ass because "I do not represent you", meanwhile the letter says to contact him with questions. So now I am out my money and furniture, and found out the hard way that not only is Jennifer Convertibles untrustworthy, but so is the new company that bought them out. Absolute disgrace on all accounts from customer service to transparency. Buyer beware!
I ordered a sofa in February and paid for it. I had bought another sofa from them back in October and it came on time and is lovely, so I thought this would be fine. NO. Silence. No way to get through to store or administrative offices. Full voice mail boxes, circular contact menus that route you around, put you on hold and then disconnect. I complained to BBB who can not get them to respond to me or them.
My credit company is challenging them and has refunded me the charge but that is not final yet and I still had to go online to get a sofa! I think they must have gone out of business early in the quarantine and no one is watching any customer service avenues anymore. Since I have purchased other things ranging from rugs to air conditioners in the last few months from many different suppliers I know the quarantine makes it harder to communicate and one must be patient and expect delays but this is a whole different order of non-responsiveness.
I purchased a dresser and nightstand for my expectant baby (due May 1) on 3/23/20. Despite multiple attempts via email and phone to set up delivery I had been unable to reach ANYONE. When calling the websales number it stated to reply to the email for quick response (had done that 3 times with no response). After getting through the call menu it prompted to stay on the line for the next available representative in which it held for about a minute then said they are experiencing high call volume and sent me to a voicemail to leave a message but the mailbox was full and it hung up on me.
I then called the customer service number in which it said to call the stores directly but then said all other callers to hold on the line for the next available representative in which it proceeded to then hang up on me. My credit card had already been charged the full amount and it has been 2 weeks with no response to set up delivery. If I could give negative stars for customer service I would. Will be disputing this charge and would never recommend shopping at Jennifer Furniture.
Last April 2019, I bought a sectional leather couch from JF in Farmingdale NY. It has been by far the worst purchasing experience of my life. They told me 4-6 weeks for delivery. It took 15 weeks. Then, the couch showed up severely beaten and battered. Even though I had a warranty, they fought me for months about it after sending 2 inspectors (that I had to wait for all day). I obviously wanted the damage fixed. Well, to make a long story short, it is now Mid February of 2020 and the problem has only gotten worse.
After waiting months for the replacement, it too showed up scratched, stained, different color than the rest of the couch and the seams on the fabric didn't fit with the rest of the couch. It has been a week since this happened and the store's head of customer service (Fred) still hasn't contacted me. As in the past, I have to chase them down to get anything taken care of. Never seen a company run so poorly. Never seen such poor quality in furniture. Shop somewhere else.
Jennifer Convertibles author review by ConsumerAffairs
Shop living room, bedroom, dining and office furniture online or at Home Store locations in New York, New Jersey and Connecticut. Specializes in sofa beds.
Guarantee: Covers wood frame construction, upholstery fabric, seams, seat cushion cores, springs, bed and recliner mechanisms, mattresses and tables for 1 year.
Membership: Elite membership available for corporate accounts.
Refund Policy: Purchases can only be canceled before they are delivered.
Delivery: Drivers will deliver, set up and assemble new furniture.
Jennifer Convertibles Company Information
- Company Name:
- Jennifer Convertibles
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