Jennifer Furniture - Lifetime Guarantee Reviews

There used to be a Jennifer Convertibles in Manhattan. We were driving by in the suburbs and saw it, then decided to walk in. We bought a sofa, and the representative we spoke with was wonderful. She was lovely and did everything.

I purchased a sleep sofa from Jennifer Convertibles in-store. I had two of their sofas before and I like their price range. Their sales rep was very pleasant and helpful but they delivered the wrong couch and they still have not delivered the correct one. The delivery crew was not the problem. They came later than they were allowed to come to the building. I had called the store and the store person had called her supervisor. They were supposed to be notified not to come because they wouldn't be allowed to deliver it, but they were never notified. It's just idiotic and ridiculous. I'm sitting with someone else’s couch. I have no couch and I’m expecting a houseful of company.

Jennifer Convertibles was the only one that has the kind of couch and the price we wanted. They were very helpful in showing us fabrics and answering our questions about the selections available. There was a flaw on the couch so we had them come out and fix it. Overall it's been a convenient and pleasant experience.

I bought almost whole house furniture but the way they treat us and give us customer service is very bad. My mirror attached to dresser is leaning forward and is about to fall on anybody who pass from there. Called customer service so many times. Also called Regional Manager John **. I don't think they care about somebody die or get hurt. They care about how to pull money from people and make people fool. Once you bought furniture from Jennifer Convertibles then you are stuck. You are money stuck and you're life stuck.

We liked the couch we saw at Jennifer Convertibles more than the other ones so we purchased from them. The rep was very good, nice and knowledgeable. Also, the delivery crew were early and they were very good as well.

I purchased a dinette set and a sofa bed from Jennifer Convertibles. The salesman was very nice and took patience in talking with me. The delivery men were very nice young men.

Bought couch on 1/31/16. Delivery was set for 2/9/16. Paid the extra money for couch to be broken down. They decided to break the couch down in front of the sidewalk in front of my house at the bus stop. Have this on video. Sent back damaged couch. They offered 100.00 refund for inconvenience on Feb. 9 but have yet to see any refund in my bank account as of yet. Promised new couch delivery on 3/13/16 and we called them to confirm delivery day before and now they say delivery is on 3/29/16. No one called us at all about any new delivery dates.

The sales rep was nice and everything was good in the store. But, when they delivered my bedroom set, a nightstand was damaged. I took a picture and sent it, and I have to wait four to six weeks to get a new one. Also, Jennifer Convertibles was supposed to deliver my furniture on a Sunday, but it got delivered on Tuesday because their truck got stuck.

I got a sofa sectional and an ottoman from Jennifer Convertibles. This is the second time we bought a sofa from them in two and a half years, and so far, they're very good. The sales rep was pleasant, and let us browse freely. When we had a question, he was available to answer. He also helped us with measurements. At times I felt a little rushed, so I thought maybe he was working with another client, but I guess that's just the way he worked with people.

I purchased a full set of couches from Jennifer Convertibles before and that's why we came back recently to get a couch and two matching loveseats. The salesman, Felix, was good. He was knowledgeable, friendly and outgoing. Felix and the comfort we got were the reasons we decided to choose them over other retailers. They did a great job with the delivery. The two delivery guys unwrapped everything outside and brought it into my house carefully. I had little sticky pads waiting for them. They applied them on and put the couches and loveseats exactly where I wanted them. Everything was perfect. They cleaned up and nothing was left behind.

I live right at the block from Jennifer Convertibles, and I purchased a few items like a recliner loveseat, two bar stools, and two bed frames. Apart from the quality of the items, I buy from them for the convenience of not having to run around and find other places, and I really liked the look of their products. A lot of them were modernized, like the bar stools that I bought.

My experience with Jennifer Convertibles in Yonkers Central Avenue, Central Park Avenue was beautiful. The ladies and the guy I dealt with were excellent and awesome. I got a 100% leather navy blue set from them. I prefer them because other companies only offer bonded which is not 100% leather. For me, bonded wasn't good. The sales guy offered me a nice sales price for President Day which was awesome, so I got the purchase for a cheaper price. Also, the salesperson had the same exact bed in his apartment and he was able to show me a picture.

I've been doing business with Jennifer for many years, and my last purchase from them was a sofa bed. Talking to their reps was great, although the delivery took a little while, probably because of the snow that day, but the crew was great.

My wife told me about Jennifer Convertibles and we recently purchased a couch from them. We chose them because of their price.

I purchased a bedroom set, and chose Jennifer Convertibles for the price. There are a couple of furniture stores between my house and their store, but I happened to like their furniture. I had some items delivered, and the crew was in and out of the house in about 10 minutes. They assembled and left. However, one of the pieces was damaged and I had an issue with the credit.

I ordered a Hopson Brighton Parrot Leather sofa on 10/23/15 to be delivered in 6-8 weeks. After this time had elapsed, I was told an additional month was needed because the color of the 2 pieces did not match. After delivery on 2/6/16, I noticed that the cushions were of uneven sizes. The quality of the leather was not as stated by the sales representative: it is bonded leather, not genuine leather. The back cushion buttons are tufted to the foam inserts so that the zippered cover cannot ever be removed.

I like Jennifer Convertible's price and selection. They're good so we bought some bedroom stuff from them. Their sales rep was very good and the delivery crew were good too. Everything went smoothly.

I've known Jennifer Convertibles for a long time. There's one right around the corner from me. I've purchased two double power reclining sofas, a table that pulls up and a couple of end tables from their store. Their sale rep was great, he wasn't pushy. We went in, he showed us sofas we loved, ordered and left. It was all good. The couch and the first table was delivered but then I added the end tables which I picked up. The delivery men were great, fast and efficient.

I had a great experience with Jennifer Convertibles. I got a sofa from them because I liked the design of it. Their reps were very good and knowledgeable. I had the sofa delivered and the delivery guys were good. I called to check on the delivery status and they reminded me that they'd call once it comes in.

Went to the store and placed an order for a sectional on 2/15/16. Our salesman said "let me go make sure we have it in stock" . Comes back and they have it in stock and arrange for delivery for 3/6/16 (almost 3 weeks to the date of purchase) Reuben calls and leaves me a voicemail at 7:04pm that they were just notified that the manufacturer was unable to get the delivery to the warehouse and so they are cancelling the delivery for this Sunday. It will be at LEAST 10 days before it gets to the warehouse and they will contact us with a new delivery date.

I searched through the website to purchase a sofa and loveseat. Found a pair for $899. I added them to my cart. When I clicked through the pages to complete address/payment, the cart showed EMPTY. Thought this was strange. So I searched for the same sofa and loveseat, and the price jumped $400+!!! I printed my original cart (as is a habit of mine), so I have the proof. This is almost like a BAIT & SWITCH except Jennifer Convertibles jacks up the price!!! Very, very disappointed.

I've had a very large in-store purchase at Jennifer Convertibles. I bought bedroom, living room and dining room furnitures, a mattress, coffee tables and end tables. I like the style and the price. The sales representative was well-informed. I pretty much knew the direction I wanted to go in so it was pretty easy. The delivery team was punctual, professional and knowledgeable with what they were doing. The only thing is, I called the sales rep to tell him that I wanted to add a second dresser to my order, but he never called me back. I had almost $10,000 order and I deserved a call back.

I bought two couches and a bed from Jennifer Convertibles in-store. The representative I spoke with was good and knowledge. The delivery crew got everything in and they knew what they were doing. My issue with them was that my furniture was three weeks late and they only said I have to wait. Then the bed came and it was broken. They took the headboard back. So I'm in the mercy of waiting again – reaching nine weeks now. I call them and there’s nothing I can get through to anybody.

We ordered a sectional at the store, the couch was a different price than the promotional sticker on the sample but loving it we purchased it and paid in full. Delivery date was guaranteed to be March 1st. (We made the purchase three weeks before scheduled delivery.) The delivery date was guaranteed by the sales rep and the district manager and documented on our receipt.

I like the way the furniture from Jennifer Convertibles were made. I purchased a couch, a loveseat and a recliner chair. Their salesman was shy but very nice. I was pleased with the delivery crew as they were very good too.

When I went to Jennifer Convertibles and looked at the price and the products, they didn't haggle me to buy right then and there. They even ended up staying late for me to come back in before they closed because I wouldn't have gotten the sale price if I waited the rest of the weekend. I got a couch and a loveseat from them and it's not the best quality of everything but it's good. When the delivery team brought them, they were early and very easy to work with. They were in and out of my house real quick.

One of my friends had bought a couch from Jennifer Convertibles. I sat on it and told myself it’s the couch that I want. I purchased many Jennifer Convertibles products and the quality is great. I bought a kitchen table from them, went to another furniture store and saw the same table for $400 more, so I was a happy camper. Also, their sales representatives were friendly and answered all my questions. They left me to look around if I wanted to. Everything went well, so it’s a wonderful experience.

I'm very satisfied with the sofa bed I purchased from Jennifer Convertibles. Mary was a very delightful young lady and very knowledgeable. The delivery guys were lovely men, on-time and were very careful with the couch. I would definitely recommend Jennifer Convertibles.

We always shop at Jennifer Convertibles and our last purchase was a sofa for my son because it's what he liked. The purchase was made in-store and the process with the sales representative was fine. The delivery crew was fine as well.

Extremely disappointed in my experience with Jennifer Convertibles. My husband and I bought a sofa in November 2015 in which the salesperson talked us into their 3 year interest free program. Not once did he even mention deferred interest or go over specifics. I went in the next day and signed without reading the fine print (my mistake - never will I sign a paper without reading everything again). Our debt was held by Synchrony Financial/GE and they made our monthly payments what would work out to a three year term. Well lo and behold we get smacked with a deferred interest charge of over $1000 in November. I called the bank who said they can do nothing about it and I'd need to speak with the store who could credit our interest back. I looked over my contract which says 12 months interest free.

I have had the most horrible experience with Jennifer Convertibles. I decided to purchase a sectional couch from this company when buying my home 6 months ago. I bought the couch, which was pricey and had issues from day one. The couch began to fall apart and I immediately contacted customer service. There is no published customer service number, so I went to the website and put in a case. I didn't receive a phone call until weeks later!!! Once they called me and emailed me back, I waited again for a month for a part to be repaired. The guy came and repaired it.

I went to Jennifer Convertibles store and bought a rug, a loveseat and an armchair, and everyone was friendly and knowledgeable. I had the items delivered and the delivery team were on time and were careful with the products. Everything was good and I have no complaints about them.

To be fair, my 1st delivery was cancelled due to snow. No problem. Reschedule for 2 WEEKS later... still ok. Then morning of delivery, call to tell me "we got bumped from the schedule" - but they will come tomorrow on Sunday. OK... from 8 to 12. Call later confirms delivery window from 7 am to 11 on a Sunday (SuperBowl Sunday no less) ok... call at 11 am... "Sorry your stuff went to Manhattan blah. They will be there 4-7, will call 1 hour before." So at 7 pm, out couch and loveseat arrived.

The sales rep at Jennifer Convertibles was great and the delivery crew did what they had to do quickly. Then I called them because I needed them to come up and look at the furniture I bought from them because there were a couple of things wrong with it. So someone came out to take a look at it and we're waiting for a phone call to see if they're going to repair it or what they're going to do with it.

I bought a sectional from Jennifer Convertibles on President's Day and got it for half the price so it was a really good deal. I've had nice furniture from them before so when I'm looking for another one, I always go to them first. The delivery team was excellent. They called and told me they will be here in an hour and arrived on time. There were four guys and they were polite and fast.

My sister-in-law had a sofa from Jennifer Convertibles. It looks sturdier compared to others. Around Christmas when there was a wonderful sale going, I had purchased a brown leather recliner sofa and a brown leather recliner chair with the nailheads around the front of the arm. I like the whole sofa but I like that the recliner chair is really comfortable. When I was at the store, the rep was very patient and answered my questions. I was very concerned about the pullout bed's bar breaking. I was gonna get that first. He showed me how sturdy that was and that made me feel better, but I opted to get the recliner chairs. Also, the guys that delivered the furniture were on time and set it up quickly. Each person I had interacted with at Jennifer Convertibles has been very nice. My experience was a 10 - very pleasant and enjoyable.

My bonded leather sofa and love seat receive very light use. The set is 3 years old and the leather is peeling. What was described to me as leather is a thin coating that is now peeling off. We also have a lifetime warranty but apparently it doesn't cover peeling. The product is definitely defective. It was expensive as well and this experience is disappointing.

I bought a living room chair and ottoman from Jennifer Convertibles. The salesman showed us a bunch of chairs and he was very helpful and gave us a good price. There was a promotion and we bought a floor model so we took it home that day. Overall our experience was very good and the salesman even helped me load it onto my truck.

Purchased sofas in advance of moving to new home. Expressed to saleswoman l had leather sofa but after 10 years needed replacement with leather. I am allergic to vinyl. Sofas remained unused in plastic until renovations complete. Opened up, sat down - could not tell for sure not leather until I got a burning rash. Sent email to complain - response was TOO BAD. My receipt says Leather not Bonded Leather which is vinyl.

We purchased three couches and a bedroom set from Jennifer Convertibles. Then just today we went back to purchase a dining table and a bookshelf. We took advantage the store-wide 30% discount and one of the couches we bought also had a special sale. Their prices were very competitive and the customer service they have was very good. The design consultant was very helpful. He showed us all the options that were available to each piece that we picked out. We had a great experience.

We purchased couches and a dining room set from Jennifer Convertibles. We went in and we picked what we wanted. We were happy with the quality, although I’m not so happy with the dining room set chairs anymore. I’m not comfortable with the cushioning in the seat. We’ve had it for two months and they are flattening out. And we’re not huge people.

I saw a beige queen size sleeper couch that I like from Jennifer Convertibles and ordered it from their store in Milford. I took advantage of the "no interest, pay monthly" thing. I paid extra, though, because I wanted the cushions extra firm and they did come out nicely. The memory foam that I thought I was going to get was different, but they said that's the one that came with it. Their delivery guys were fine and they opened it up for me so that I could see the couch, since I wanted to make sure that I got the memory foam mattress.

I purchased a "100%" bonded leather sofa sleeper on January 7, 2012. After my warranty expired 2013, the tissue thin leather started tearing on the cushions, the arms and back of the sofa. The yellow filling started spilling out of the sofa. It tore and shed so badly, I had to buy faux leather to cover the entire sofa.

We bought furnitures from Jennifer because we had a bad experience with a furniture before - we cannot fit it through the doors. Then, the furnitures were delivered yesterday and the delivery crew did their job. I was very satisfied and we'll definitely buy in there again.

I saw a couch that I liked in a Jennifer Convertibles store, so I bought it and have it picked up there. The guy who helped me was very nice and helpful.

We bought a settee from Jennifer Convertibles. I was looking for one piece of furniture and the salesman, Felix, went above and beyond. He took the time to understand what I was looking for and helped us find it. On the other hand, I felt sorry for the delivery crew because they had trouble with the truck the day we were supposed to get our delivery so we had to wait an extra day. They said they were going to be here at 7:00 in the morning and they called at 7:00 and were here by 7:15 the next day so they were great. It was a great experience.

I ordered a left arm facing sectional from the Totowa, NJ location and was told it would take 2-4 weeks since the color I wanted was a special order. The initial delivery date was to be no later than 2/2. There was a snow storm around the time the sofa was done/ready for delivery which pushed back my delivery to 2/7 (Superbowl Sunday). The delivery arrived yesterday and it was a right arm facing sectional which is the WRONG ITEM!!! The delivery guys double checked my sales receipt to make sure this was an incorrect delivery and they confirmed. When I spoke to the manager of the store over the phone after the delivery guys left, he informed me that it was the manufacturer's error and it would take a few weeks to replace the sofa. I was left with a house full of people over for Superbowl and no couch to sit on!

After purchasing and paying in full for a couch and coffee table, I was given the date of February 2nd, 2016 for delivery between the hours of 3-7 pm. I waited around all day, called the store who could not contact the delivery men and didn't hear back from them until 7:45. They told me they could come at 9 pm. I said that wouldn't work since I live in a garden community and did not want to disrupt my neighbors. I spoke to the woman at the furniture store and she said for all of the hassle that she was going to request my money back for the delivery fee. The delivery men said they could deliver the furniture the next morning at 9:00 am and were an hour late again. I called the store back to follow up and see if I could get my money back for delivery and they assured me I would. The furniture finally came and while the couch was fine, the table had a huge crack in it and had to go back.

Purchased a couch in November, it was delivered in January. Exactly 12 days after it was delivered the center seat on the couch began collapsing. Phoned Jennifer, about a week and a half later they had a contractor come look at the couch and take photos. I have heard nothing since. This was over two weeks ago. They keep telling me no report was received and they will fix the couch. I do not pay full price for a refurbished couch. This is ridiculous. I have had the piece two weeks. It is clearly a manufacturing defect.

I like the size and the color of the sofa that I purchased from Jennifer Convertibles. The sales reps were fine, but it was annoying that they couldn’t take my AMEX credit card payment online and wanted me to come in to the store. They literally took a half an hour to get the order done because they had to send something to me on email. I also had to get it scanned and send it back to them.

I purchased several pieces from Jennifer Convertibles and my experience was great. There was an incident that somebody came and fixed the piece of furniture that was damaged so that was taken care of. The delivery crew was very good. But I'm still waiting for my other two pieces. It's been like a long wait so hopefully they could deliver it soon.

I ordered bedroom furniture. After not getting it for 4 weeks I called back and was told that delivery came but was damaged and unfortunately they discontinued that model. They refused to give money back. They asked me to pick another. I picked another and told it will be delivered on Friday next week. However Wednesday I got a call that they can't deliver this Friday. Finally furniture came but it was wrong color. I refused the delivery. Now they refuse to give me my money back. How can I resolve the problem? They saying it's not their problem, "You got what your delivery and refused it."

I got the blue Alessia sofa from Jennifer Convertibles because of the style and quality. I did the purchase in the store and had it delivered. I hated the fact, however, that the delivery time was full and it was two to five weeks. But that aside, I had a great experience with Jennifer Convertibles. I love my sofa, it's good stuff.

We bought a couch from Jennifer Convertibles because of the price. I was impressed with their delivery team for they were efficient and had no problems in getting into our apartment. However, the couch has threads hanging off of it, which makes me worry about how well it's made. But the overall, it was a positive experience.

We bought a couch and a loveseat and an accent chair from Jennifer Convertibles because our chair matched our living room set that we bought ten years ago so the selection was right for us. Amelia and Felix were very nice. Felix spent an exorbitant amount of time with us which we needed. We didn't always get our phone calls returned in a timely fashion but they were very friendly, very convivial. They gave us special discounts and offered design consultations. Felix went out of his way to try to accommodate our needs.

I always liked Jennifer Convertibles furniture. I loved the first furniture I bought from them very much, and they lasted very long. So, I suggested that we go back to them, and they are helpful, pleasant and great at the store. My most recent purchase was a living room furniture, and everything was perfect. I love the color. And the delivery was timely, too.

We've used Jennifer Convertibles before and bought a leather couch and a chair that were on sale in the store. The sales rep we dealt with was trying to give three customers his attention as he was by himself at that point, but he was very nice. Their delivery team was wonderful and nice as well. They took the old couch and put it the new one, and it worked well. The only comment that I have is that we were told that it would be delivered by a certain date and then we never heard from anyone. I called the store and then they told me that it was on backorder. I had to call in order to get that information, so I didn't appreciate that. We waited quite a while, until I finally got a call that it was going to be delivered in a couple of days. Nevertheless, Jennifer Convertibles has comfortable products, and I'm happy with their furniture.

Jennifer Convertibles was right nearby to where I live and I liked their product that's why I chose them. The salesperson was very knowledgeable about the product and they delivered on time. My interaction with the delivery crew was professional. They're very efficient and courteous and did a marvelous job. Overall, my experience with them has been excellent.

I am pleased with my experience with Jennifer Convertibles. The size of the convertible couch that I bought is good for my apartment, although I thought it was pricey.

I've known about Jennifer Convertibles for years and years and years and so recently, I purchased a sleep sofa in store because the style that I found there was right. The delivery team was very pleasant, efficient, and careful. Everything went smoothly.

Bought 3 recliners and a couch. Two of the chairs have large sections of the bonded leather peeled off and cracking in other areas. The other chair and couch are rarely used so are fine for now. Bought Sept 2014? I'm sure my wife has receipt on file. The store has since closed.

I had a major issue with the delivery of my furniture on January 28. Basically, the delivery crew ignored all instructions when delivering my furniture and left my apartment building after five minutes. After submitting a complaint and speaking with the showroom, I was told the items would be delivered today and no extra delivery fee would apply. I am happy to report that the delivery was made today and everything went smoothly. My issue was never with the showroom or the employee, Robert, that took my order. My issue was already with the delivery. I thank Jennifer Convertible for helping to resolve the very stressful situation.

The apartment's rather small so we needed something that would fit through the doorway. There was no other furniture place that was able to break down furniture and build it inside the apartment so we went with Jennifer Convertibles. The sales rep asked us what we're looking for, what we'd like, and what we didn't like - if we wanted a sofa bed, color, and size. He gave us a few options and we went with what he said. We knew that he was knowledgeable and trusted his opinion. He worked with us very well and gave us exactly what we wanted. We purchased a loveseat and a larger couch.

With Jennifer Convertibles, it was an overall pleasant experience. The salesperson was very helpful. Moreover, I had a special order because they didn't have the color that I wanted. They gave me a timeline of six to eight weeks and the order came in way before that so I was very happy.

The Arthur sofa bed sectional that we got from Jennifer Convertibles was great. We absolutely love it. The manager who had sold it to me was very helpful. He really assisted the saleswoman whom I spoke to on the phone first. She was very helpful, too. And because it was going in a basement, she recommended that we have the upholsterer, from the start, come to the delivery which was extra money but it was well-spent.

I grew up in Orange and there was always a Jennifer Convertibles at the Post Rd. I thought it went out of business until I saw it again and then I saw the couch that I've been looking at for a long time in that store. It's a down couch that's white and the slip cover one. I love the set and the people in there were very nice. A very nice gentleman went through the whole thing with me and then I went in there to cancel the order only because I love the set and I have four little dogs and the set is white. He explained about the slip covers and the guarantee, which sold me on it. So I said, "Okay that's it, I'm getting it."

We recently purchased a whole set of one of the newest reclining models at Jennifer Convertibles and my experience was horrible. We ordered these on November 9th and didn't get them until January 9th. And that was after numerous complaints from our part. They said that it didn't take more than four weeks to be delivered, however, it took eight weeks, two months and a day, to be delivered. Also, when we call, they would say that they would just call us and set up a delivery day. But week after week, my husband would call to9 ask about it and they would say the same thing. If they were straight up from the beginning and told us how long it would have taken, maybe we would have considered buying something else.

I purchased a living room set from them and also purchased the lifetime stain warranty that they offered. The couch has a defect. They sent me the part but when I contacted them to install it, they refused to install it because they say they moved out of Illinois. So now I'm stuck with a defective couch with a part that sits in the closet. Even if they moved, they could've offered to pay a 3rd party to do the work. I also have a stain on my couch and I can't even utilize the LIFETIME stain warranty that I paid for. I want everyone to see how they run their business and treat customers!

As I prepare to have a sofa and loveseat removed from my home and destroyed, I thought I'd see if other consumers had the same issue I had with furniture purchased from Jennifer. I'm not surprised to see many reviews with the same issue - peeling. Because of the peeling I can see that the "leather" is just a very thin coating on top of whatever the material is underneath it. The peeling just began to happen randomly - this furniture was rarely used. I have real leather furniture in other rooms that gets a lot of use, that's much older, and they're in perfect condition. Any good reviews on here are simply because those customers have likely just bought their furniture and haven't yet experienced the peeling. This was a complete waste of money. Worse, selling this as leather is completely dishonest. It is some type of thin vinyl material at best. I will never purchase anything from Jennifer and will tell anyone I know not to either.

First, I had to continually call the store to get delivery. I purchased a sleeper sofa and love seat that was delivered in September. The sleeper sofa was used once in September with no problem. The furniture is actually used rarely because we do not spend time in the room. By Thanksgiving the sofa bed fell to the floor under the sofa and the cushions sink down into the sofa if you sit on it. Service came in December and told me that the staples that hold the sofa bed in place came apart. Today I received a letter saying the damage is from wear and tear. The furniture is only a few months old and rarely used. I'm so pissed I can't see straight.

I purchased a leather sectional in October 2012 from Jennifer Convertibles and also a "Guardsman leather furniture service plan." Sectional was delayed and did not get delivered until December 2012. Sad to say but the sectional has been peeling after the first year. I reported it several times but was advised that "peeling" is not covered in the service plan. Every day, I have to sweep up particles from the sectional that are all over my home. I would have never purchased their so called "leather product" if I had known this would happen. The sectional should last at least five years. This is fraudulent and they are selling products that are not true leather. Enclosed are pics of the damage. I just want my money back and will purchase a coach from a reputable store. The product is unsafe for children to inhale or eat the particles.

I purchased furniture from Jennifer Convertibles and paid an additional amount for the lifetime fabric protection plan. I have since moved to another state and am being told that even though it states on my protection plan that they will honor any claims made (not to exceed purchase price for the plan), Jennifer Convertibles is stating they will not. They cite going into bankruptcy and closing store locations as the reason they can no longer honor these lifetime protection plans. When asked for recommendations for other companies that could assist me in this area, I was told there are none. The supervisor was unwilling to even discuss any other alternatives. I am very disappointed that they would not even attempt to locate other companies to assist me.

Jennifer Convertibles took a little long to get the results back on the sofa but it was fine. They’re friendly at customer service from the techno site, and the service was good.

I got a sofa and a loveseat from Jennifer Convertibles because their price was good and the other store didn't have what I wanted. I bought it in-store and the sales representatives helped me with a lot of stuff. The delivery crew were fine. The only thing was when they were supposed to deliver it, they only delivered one piece because they said something was wrong with the other piece. I had to wait for a couple more days to get the additional piece.

The furniture that I got was a good purchase. There was something wrong with the upholstery and Jennifer Convertibles repaired it. Overall, it was a good experience.

The set that I got from Jennifer Convertibles a lot bigger in my bedroom than it was in the showroom but I should’ve known that the scale in the showroom was different than the bedroom, so that was not necessarily any fault of theirs. Overall, my experience with them was okay and my only gripe is that I can never get in touch with anyone when I call. It took me three days to get through to somebody to change my delivery date.

I pass the Jennifer Convertibles store all the time and have purchased several things like a couple of couches and loveseat. I live in Virginia but I bought my furniture in New York. Their sales representative was flexible in regards to accommodating my needs. There were times that I had to pretty much get on her about doing certain things on what I would like and after I did that, she got on it.

I had a good overall experience with Jennifer Convertibles and would recommend it.

We were searching for a sofa recliner and Jennifer Convertibles was the nearest one in the neighborhood. The sales representative at the store was very nice and present. During delivery, there were no distractions or hesitations. The delivery crew put it together and then we put it in. I would recommend them.

I bought a couple of sofas in the past from Jennifer Convertibles. My dad also bought me a couch years ago. I have no complaints but the one thing I had in the past when I had bought a fold-out was it fell apart when I expected it to last longer. However, my son has very rambunctious kids and it got a lot of use. I don’t know what the fold-out's life expectancy was but I thought, “Ah! Maybe the quality’s not that great.” But given what the price was, I suppose that’s understandable. Recently I noticed that they're having a sale so I just popped in and bought my son a sofa (no fold-out this time). All was well with the delivery and they've very nice people working at the store.

I would recommend Jennifer Convertibles. My experience with them was pleasant.

This is my second time buying a sofa from Jennifer Convertibles. I was really impressed with the service, they’re so good. Laura at the Rockville office was outstanding with helping me to pick my color and get the matches and the upgrade that I wanted. It was a great experience and I'm totally satisfied with the sofa.

When I saw the Jennifer Convertibles store, I went in, checked out what I wanted, saw it and what else they had in the store. I compared the warehouse area, where they have a lot of stuff, with the service in the store and then I ended up buying from the store. I purchased first the sofa bed and then I went back to purchase a TV stand. I did the purchases with two different people and there was a guy who was really, really, really nice and very helpful. The lady that I purchased with was also nice, but the guy was nicer. So far, it was really a good and nice experience and I got what I wanted so it was great.

I had a great experience with Jennifer Convertibles. They’re right up the street from my house, so I can always stop in there and ask them about the pull-out I got. The guy that worked at the one in Holmdel was very helpful. I was able to go in and get what I needed real quick. And the couch that I needed came in three different colors. I would definitely recommend anybody to shop there.

My experience with Jennifer Convertibles felt great and very special. I bought my couch in store and the delivery crew who brought it was great. I'd highly recommend them.

I bought a living room set from a Jennifer Convertibles store. They did the sale and sold me pieces that didn't fit together. It's a very bad experience and I'm very dissatisfied.

I came into the New York store early November and asked for specific items that were ready for immediate delivery (I wanted nothing that had to be ordered). Made the purchase and said I wanted delivery first week in December. I was told no problem, everything will be ready as soon as I want them. Now it's December 17 - some items delivered, some not, not getting satisfactory responses. Calling and no one answering. We have had to pay rent for two apartments because of lack of delivery on time. Tell me what I should do.

We were looking to purchase a bed for my son and my husband brought Jennifer Convertibles to my attention. We found the bed online then we called the store to make the purchase. A week before the bed was supposed to be delivered, I went to the Bay Ridge store to file the credit card authorization. Their staff were very helpful. We were on a time crunch and needed it in a bit of a rush because the baby was due soon. They were so accommodating and were very nice. They were on top of everything. I would recommend them. The price that they quoted was the price that it was. Our two sons love the bed, too. Each has their own bed but they like to sneak into the new trundle bed. From time to time we find them both on one bed.

I bought a sectional couch from Jennifer Convertibles. I liked the style and the softness of the couch. The price was good compared to other stores. Likewise, the sales representative at the store was very professional and helpful. My father said that the delivery crew was good as well.

We purchased a 3 piece "leather set" from Jennifer Leather on 84th & Broadway in Manhattan in 2008. We also purchased the lamps and coffee tables spending well over $2400. One year later the leather was already peeling. We called Jennifer Convertibles but the purchased plan did not cover peeling leather. They refused to replace the set. Worst of all we were told by the salesperson in the store this set was genuine leather and would last for over 30 years, softening and aging with time.

I did two purchases with Jennifer Convertibles. The first one was a sofa bed and then I came back and I purchased a TV stand. I came to their store and also visited their warehouse and saw a lot of their stuff. I ended up buying from their store. It was really a nice experience, I had two different sales persons and they were both nice to me. I would recommend them.

We went to Jennifer Convertibles and decided to get a $6000, yellow floor model set. The purchase was really straightforward. We went in, chose, and we were done. The salesperson got on my nerves a little bit but she was okay. We asked if we could get financing and didn't haggle on the price. The experience was positive enough. It took a while to get it delivered. It's a good starter set and I would recommend it but not for long term use.

I had bought stuff from Jennifer Convertibles before and recently purchased a recliner couch I like from them. The sales rep worked with me and answered all my questions. I had it delivered and the delivery crew was nice.

My mom used to buy from Jennifer Convertibles all the time. And when I bought my living room set, I bought from them as well and kept coming back. So through the years, I’ve bought several things from Jennifer. However, I had a bad experience with them once when I was buying my living room set… When I got the set, the wood underneath the couch was broken and I couldn’t open one side of it.

Overall, we've had a very positive experience with Jennifer Convertibles. We purchased a sofa that could fit two people because we have a big enough family and it was becoming annoying that people were fighting for space on our existing main sofa which is also from Jennifer Convertibles two years ago. When I went in their store, the same saleswoman, Laura, remembered me from the first time. She was really good, showed me options and we’re very happy with it. And, the delivery crew who came out were the same two guys from two years ago and they were on the early side of the delivery window which is great. So I didn’t have to sit around and they were quick, efficient, polite and did seamless job.

I purchased a new small-sized sofa and matching chair from Jennifer Convertibles. I had a black leather sofa and chair in that room, and it was a bonded leather which doesn't last very long. It began separating from the backing. I knew I wasn't going to go in that route and anything in real leather is either sectional or a very large sofa. I was limited in space and didn't have the room for it. When I made that purchase in the store, the sales representative was very nice. The delivery crew when they came were fine too.

We bought stuff from Jennifer Convertibles and it lasted quite a long time. The leather began to wear out so we decided to go back to the store to buy a loveseat and a sofa. Then we had a problem and I've been trying to get in contact with the store. When I call up, I get switched over to the store and there's no one in the line and then it shuts off by itself. It's been going on for the past two days. They haven't been good and I'm very dissatisfied.

I purchased a couch from Jennifer Convertibles. The cost was very reasonable. It was on sale and I really liked it. The sales rep was excellent and very helpful. I had the couch delivered, and the delivery crew that brought it was great.

We bought a sofa and a whole complete bed from Jennifer Convertibles in store. My girlfriend's uncle used to buy in that store, so she did as well. I was there when the guys delivered the furniture, and they were great. They cleaned everything and took out the garbage.

I got a convertible loveseat from the Jennifer Convertible store and I had it delivered. The delivery team was good. I liked the color and I know they've been around for a long time.

I knew about Jennifer Convertibles before, and they had exactly what I needed. I purchased a sectional couch, which I needed for the holiday after Thanksgiving. The sales reps were very helpful. I called back the gentleman that was there to inquire about the price because later on that week I saw that it was cheaper. He promised to give me the difference, so I really appreciated that. The only problem I had was that I wanted a certain color, so it was a little bit disheartening that I couldn't get it. I didn’t have time to wait for that color and I'm pretty sure that if I can find the time it would have been perfect. But it's just the nature of how things are, and I still like the color that I got.

I'm happy with Jennifer Convertibles.

Jennifer Convertibles was great. I was having a hard time finding what I wanted but they had a pretty wide range at their store and has a lot more. So I purchased a sofa, a bed and a hide-a-bed. The sales rep was great and really helpful that when we didn't find what we needed, she researched on her own online, looked at the catalogue and we had conversations over the phone. It was a very a good experience.

I recently purchased a couch and a recliner from Jennifer Convertibles. The sales associate that I spoke with was very friendly and the delivery team was very professional.

Jennifer Convertibles has been very nice to me. The service and the sofas are good. Their men brought it and set it up quickly and it looks good. It's just that the mattresses are horrible! They have done everything they can to upgrade them. I purchased a full-size leather sleep sofa that was just right for my apartment. It's a lovely piece of furniture. It has a firm seat to it but the mattress that came with it was full of various springs, so we couldn't use it and had to throw it out and get another one which I had to pay $200 for and it is very soft. They said there was an inflatable one for another $200 but I didn't buy that.

I've recently made an in-store purchase of a sectional sofa from Jennifer Convertibles. I was told they come in different colors and the sales associate Jill was very, very good. The delivery crew who came and set them up for me was good. But one arm of the sofa is broken and I’m still waiting for them to come back and either exchange it or repair it. It still got its tags hanging off it so when I saw it's broken, I said “Oh!” So I spoke to Leslie who’s the manager at the store and she’s a genius and has been excessively nice. She’s working on it and waiting on because I spoke with customer care. So it’s been a minute in this process but I’m waiting on them to come back to me whatever they want to do. The repairman came out one time and said he couldn’t repair it. I paid over a $1,000 and I expect to get its worth and they said they’re going to replace my sofa but they haven’t done that yet.

I would recommend Jennifer Convertibles. The delivery people were really good. I had the same sofa delivered two years ago and the delivery was not so good, but it was better this time around.

We got a sectional sofa with a sleeper from Jennifer Convertibles. Everybody in the store was great. The delivery crew were friendly, courteous, and they worked to get the sofa in and made sure everything was back in place after it was inside. Everything was fantastic and I've already recommended them to friends.

I recently purchased a living room and a dining room from Jennifer Convertibles because of their sale price during the pre-Black Friday. Their representative was helpful that day. The delivery crew was awesome. They came on time, as promised, and did the job well. Jennifer Convertibles has a better quality over the other source that I have considered. I will definitely use them again because they were able to deliver before the holiday, as promised. A lot of the other stores that had the full prices weren't able to deliver until after the holiday. They were really good.

We bought a couch from Jennifer Convertibles. We told the sales rep what we were looking for, price range, color we're looking for, size, and then he gave us a few different suggestions. I was given couches that fit those criteria. Overall, we're really happy with the couch. But I was definitely frustrated with the delivery because I was misinformed, so I had to pay a fee and didn’t get the couch right away. They were delivering it the first time and I was misinformed that I was going to get an hour notification ahead of time and they just called me when they were there, but I knew that I wasn’t going to be able to so we missed the first delivery. If I had even a half hour window notification, I would have been able to be there. And then I had to pay a restocking fee then they had to deliver it the following week.

I purchased a dining table and a whole living room from Jennifer Convertibles. I wanted good quality and I heard that they have good, quality stuff and I also took advantage of their Labor Day promotion. Their sales representative was great as well as their delivery crew. They were there on time and took care of what they had to do.

We recently purchased a Jennifer Convertibles sofa which we had a good look at during the last time that we purchased from them. It was an in-store purchase and the sales associate was great. He knew a lot about the product. We had it delivered and the delivery crew was great, too.

The couch I got from Jennifer Convertibles has been great and I love it. The only thing is that I had to wait two weeks for it to be delivered only because there were certain days that it could be delivered on. Overall, the service is fine.

I went to Jennifer Convertibles in Brooklyn because I did not like the people in the Manhattan location. The salesman who was helping me in Manhattan was pushing nonsense onto me. I asked him if he could do any better with the price of the couch because I know that it costs $100 less online and they have to match that price. He takes off $30 from the couch. Then he sent signals to another salesperson thinking I'm a moron and that I don't realize he's doing some kind of code with him. Also, they were pushing me to have the couch disassembled because it's not going to fit into my building. I didn't complain, I didn't say anything. I didn't buy the couch. I just got out of the store.

I'm happy with the couch I bought from Jennifer Convertibles. However, I had an issue with the bedside - it's longer. There was also an issue with the fabric. I have ordered it to be placed and when it came, nobody came to replace the pillow.

Excellent experience with Jennifer Convertibles. I had no issues at all.

We ordered a sectional sofa bed from Jennifer Convertibles that had a chaise which was supposed to be on the left side of the couch, but they delivered the wrong item - they had it reversed. We had thrown out our furniture because we expected the right item to be delivered. We had to wait almost two weeks to get the correct item and they didn’t give us any break on the price. It wasn't one of the best experiences I ever had.

We've been a long-term customer of Jennifer Convertibles. The design consultant was very interactive, provided a lot of options for colors and types and was willing to listen to what we had to say about how we were trying to implement the chairs into our living room. I'm satisfied although the quality is not what it was when we first got married 25 years ago. We still have the couch that we bought and it was phenomenal. We have now went through two other couches. The last sofa wore out in three years and I'm not happy.

I got a couch from Jennifer Convertibles in store. The sales associate whom I spoke with when making my purchase was very helpful and I had it delivered. The delivery team was very nice.

I purchased a sleeper sofa in January 2015. I have had two repairs and it is broken again. I contacted customer service a few times and got no response. I have since communicated with someone, who essentially offered no help. In addition to the bed breaking, the seat cushions sink into the bed, making it uncomfortable to sit on. I am not interested in another repair and want to replace it with a sofa without a bed.

I bought a sofa bed from Jennifer Convertibles 'JC' on March 20th, 2013. In October of 2015, I noticed the leather on the head cushion is cracking & peeling. It's only about 21/2 years old. I did a Google search and found others who had the same problem. I asked JC for refund, and they said refused. So it appears we're headed to small claims court. A Consumer Affairs attorney had this to say to another customer with the same problem: "Depending on the state, if you purchased the piece of furniture in a brand new condition, you may have a cause of action under the applicable code section of your state for breach of express contract and breach of contract as a new item may carry an assumed fitness for a particular purpose."

I was looking at different furniture stores and I happen to go in Jennifer Convertibles. I purchased two reclining chairs that were on sale. The delivery was good. They came in to put and install the furniture. I recommended a couple people to go in there.

I purchased the same leather sectional or so called leather sectional as Ms Tema (comment from 11/10/15), and also paid for the 5 yr protection warranty, plus extra because it couldn't fit in my door and paid to have it brought in 3 instead of 2 pieces. Then had to have it rebuilt in my living room. I was that excited to entertain in my new living room. My couch is now peeling like a orange...in strips. I have purchased furniture from Jennifer Convertibles for years and was always very satisfied, but this really is a purchase nightmare. I'm uploading pictures so you guys can see not to throw over $1800.00 in garbage. How can a couch die before the warranty ends. I'm so disappointed, hurt, and broke... And it's only 3 years old.

We bought a sofa previously from Jennifer Convertibles and we chose to go back to them because of the price. The sales representative was really good at the place we went to and our experience with them has been fine. I asked the delivery team for help to bring out the old sofa, which they didn't want to, but they did their job in bringing the sofa in and that's all that's required of them. So, they were fine.

I purchased a sleep sofa from the Jennifer Convertibles store because of their reliability. Their rep was very helpful. I told her the color I was interested in and she showed me. We walked around the store, I made my selection and left. I also had my item delivered and the delivery was great.

I have never written a bad review before, but you know what? The customers deserve to know what to expect! Ok here is my nightmare story and biggest disappointment ever: I have ordered a sofa bed from Jennifer Furniture. We negotiated the date of arrival and I had to take a day off at work, as they were not able to specify the exact (or near) hour - just told me between 10am and 3pm. So I waited... And they brought a wrong one. I was really pissed as I needed it - I awaited guests for couple of nights and had no place to put them. So I had to pay a hotel for them! Ok... You would think they will apologize and be very sorry... You think wrong - no in Jennifer. Such a rude attitude and impolite behaviour, I was really amazed! I have never experienced such a bad customer service in my life...

We had a good experience at the store of Jennifer Convertibles. The sales guy was very nice, knew how to explain all about what we want to know, and answered all the questions for us. That's the most important thing. We bought a couch and just had it for a few weeks, but it's comfortable and looks like durable. So far, no complaints.

We were looking for furniture so we had gone to several places, and then we went to Jennifer Convertibles. We were greeted promptly and as soon as we walked in, we saw what we wanted. They asked us if we want it financed, but we paid cash for it. They then gave us the information about the paperwork that we needed if we wanted an extended warranty, but they didn't say that they were going to follow up. We would be getting other documents in the mail regarding our extended warranty but haven't received that yet. We were in the store for 15 minutes, and our experience was really good. The delivery process was great. They came in, set up everything and took the cartons out in the back. I'm very satisfied, and I would recommend them.

I've had friends purchase from Jennifer Convertibles before, so I bought an affordable couch from them during the Labor Day sale, and it is comfortable. We had a pleasant experience with a friendly sales representative at the store. And when we were torn between the two couches, he was able to explain that one wouldn't have fit because of the size of our apartment, which was correct because we went back and measured. The delivery team was great as well. They arrived at 8, which was within the 8-12 window we were provided. They called to say that they were approaching the apartment, and worked nicely and fast. Everything went smoothly and I really didn't have problems with them. It's been a great experience with Jennifer Convertibles.

I bought a chair, a carpet and an area rug from Jennifer Convertibles store just around the corner from our house. The chair has been really cool. Their products are of high quality, at a good price and it's much better than other furniture stores around town. Furthermore, the sales representative was friendly and conversational about the town and the area. They also took me on a tour of the showroom, pointed and explained everything about the products. And when we picked up our purchase, the warehouse staff were very good. They packed the product nicely and it was perfect.

My son had bought a sofa from Jennifer Convertibles about a year ago and he was very pleased with the service and the sofa so it was the first place I went to when I was looking for a sofa. The sofa that I bought fits in the room well and it's very comfortable. I got it at a discounted price. The sales rep was very efficient in doing all the paper work right and arranging the delivery day and the delivery crew was also very good. They set it all up properly. It was excellent.

I recently purchased a floor sample sofa from Jennifer Convertibles since it was conveniently located from my new rental. Their sales rep was very helpful, accommodating, and the delivery was quick. It was an excellent experience.

On October 26, 2012 I purchased a Simmons Macro 2 Piece Urban Charcoal full sleeper sectional sofa along with the Guardsman 5 Year Furniture Service Plan for $1,146.24 that totaled $1,412.16 due to taxes and delivery fees. I was very happy with my new purchase until I noticed it started to peel and display another fabric underneath. I contacted Guardsman and was informed this was not covered under the protection plan. So now I am left with a couch that just made 2 years old and is a complete disaster and was a total waste of money. It seems the service plan was a waste of money also. Now I have to purchase a new sectional and have advised anyone looking to purchase furniture not to shop at Jennifer's!

The experience with Jennifer Convertibles was top notch. I went across the street to get a rug because I thought they would be expensive but while crossing the street, I thought, "Hmm, maybe I should check Jennifer." So I went in there and I spoke with someone who dropped the price and bargained with me just to give me the rug which was exactly what I wanted. They also wrapped it up very nicely for me. Then I decided I needed a cab and they called a cab for me and they waited with me until the cab came. I would definitely go back and buy other stuff. I'm blown away.

I saw a chair from Jennifer Convertibles that I thought my wife might like. She did and the price was great, so we bought it. It was a very good experience and I’ve always had pleasure dealing with the company.

The leather peeled off and I called twice to have it repaired. They sent a repairman on two separate occasions. They refuse to fix peeling leather. They sent me a letter saying they won't fix it!

Recently, I bought a table from Jennifer Convertibles as their furniture has always been good quality products. The sales representatives at the store were very courteous and helpful.

My experience shopping with Jennifer Convertibles was very wonderful. It was an in-store purchase. The salesman was very nice, no complaints whatsoever. The only thing I find about the store was when you buy something as a floor model; they don't even have anything for you to wrap it with. They don't have the clear wrap, I guess that's the store policy, but that's not good. At least have something to wrap the furniture up. But other than that, there was no problem with the store, and the salesperson. Everything else was fine.

I thought the lady from Jennifer Convertibles did a great job. This company has great service and does business the way it should be done.

I am happy with Jennifer Convertibles. Everything was satisfactory and the delivery guys were very good.

We made an in-store purchase of a recliner sofa from Jennifer Convertibles, and the representative who made the sale was very good. She was a really helpful salesperson, so I had a pleasant experience. The delivery team also did a good job, so we’re perfectly satisfied with the services and the delivery.

We ordered our couch Sept 10th 2015. On the contract it said 4 to 6 weeks for delivery so we were having our floors redone and got rid of our couches figuring we would be without couches for a couple of days. We are now going on 8 weeks. Still no couch... Very frustrating. When we call the store we are promised calls back but never get them.

I purchased a living room set (sofa and loveseat) from Jennifer Convertibles in July but I didn't get it until September because they ran out. The sales representative was friendly and the delivery crew was very good. However, I didn't like the fact that I had to wait an extra two months for my delivery. I'm happy with the product, but I disliked the long wait for it.

I like the feel of the sectional sleeper sofa that I purchased from Jennifer Convertibles. I chose them for their price on the 4th of July sale. Mary, the sales representative, was very nice and helpful. We had a tight freeze and it swelled in our house. We bought another sofa so I was replacing furniture and she was very sympathetic and pushed our orders real quickly. We were having a very unpleasant time but it was very pleasant and easy experience with them.

The sales person at Jennifer Convertibles was super friendly, non-overbearing, and helpful in terms of comparing the different products in the showroom. We went with our daughter, and were in and out in a very short amount of time. Also, the pricing is great and the quality is good. We had a great experience and would go back.

I like the style and the material of the couch set we bought from Jennifer Convertibles. Their price is much better compared to other retailers. The sales representative was very friendly and answered all of my questions. Their delivery team were all friendly too and professional. It was a great experience. I love their product and I would definitely recommend to our friend or family member. And I do look forward to shopping with them again in the future.

Everybody in Jennifer Convertibles was good. Product came in as it was supposed to. Their salesman was very friendly. It was a good transaction - pretty simple. It was very thorough and well handled.

I got good value for how much I pay at Jennifer Convertibles. So far everything has been positive and I am enjoying what I bought. I like the color, style, comfortableness and price of the loveseat and ottoman I purchased from them. I got the items at 40% discount at their store, and the sales rep was knowledgeable, friendly, patient and was very informative. There was a little inconvenience when I had the products delivered at my house because the ottoman arrived broken -- they should have checked that out before delivering it. However, I didn't have any problem with getting it back. They told me it was going to take about two weeks, but instead I called the store where I bought it and they immediately sent it to me in about five days.

I purchased a sectional and recliner chair which was delivered Labor Day weekend. The sectional had to be replaced in which I kept calling the store and after a week of not getting a call back I had to go in and speak with a manager. After receiving new couch it was defective again. I have spoken with Meryl ** more than once and I am hoping for a call back from her this week. I have been corresponding with an email address Photos@jenniferconvertibles.com and at first they were very quick to help me. Kept telling me I would hear back in three business days, heard nothing. I reached out. Told me that they would get back to me in two business days. It's now been over a week and nobody has gotten back to me. Why give a time frame if you can't comply with it. And to ignore emails makes me feel like I'm not important as a consumer.

I bought a couch from Jennifer Convertibles eight years ago but my cat destroyed it. The couch was good so I decided to go back. I have to buy a new one every two or three years. The prices were slashed down when we went back to the store. The sales representative was very helpful and answered all of our questions. I was happy with the delivery time and it's great that they came to the apartment right on schedule. Putting the couches into the living room was not the easiest thing to do but the delivery crew was very nice and did a good job. I'm very happy, very comfortable and seeing very good progress. We love the new couches and overall it was fantastic.

Jennifer Convertibles is located just a couple of blocks from my home. I've purchased from them before but recently purchased a sofa. Their sales representative was very friendly and the delivery was a smooth transaction. It's a simple process which is a very good thing and everything's excellent.

The manager at Jennifer Convertibles was great with us. He helped us out, and all around, from start to finish, everything he set up for me is good. The couch is great, too.

Jennifer Convertibles delivered my sofa, set it up quick and cleaned up everything. Their crew was good and the transaction was smooth.

My wife and I are very happy with Jennifer Convertibles. We were going for a sleeper sofa and had no idea what to look at. Our sales representative spent quite a bit of time with us showing us various things and educated us on the process. That was very helpful, so we were very happy with the experience.

I chose Jennifer Convertibles for the variety of choices that I have with them. My experience was all-around good.

It was a good experience with Jennifer Convertibles. The delivery crew was perfect. I'm very happy with them all in all.

I got a couch, a chair and ottoman from Jennifer Convertibles. I took advantage of the complimentary design consultation and it was a good experience. They delivered the items and the crew was fine. However, one of the cushions that were delivered to us had a stain on it and I'm still working to get it rectified. They've come out, taken pictures, and they tried to have it come off but it wouldn't. So now I'm just waiting from the service department to figure out what they're going to do. It's been a month now. I realize accidents happen, but as long as it's rectified it would be okay. I paid a lot of money and it's not 100% the way it's supposed to be.

My husband and I purchased a leather blend sleeper sofa from Jennifer Convertibles in 2009. We paid a great deal more for it than I wanted to ($964.49, to be exact), but was assured from the sales associate in the storeroom that it was money well spent because the couch was quality and we would be happy with it for years to come. He said that if we were worried about anything happening to it, we should strongly consider purchasing the Jennifer Convertibles "Upholstery Shield Lifetime Leather Protection Plan," as it would cost us $99.99 extra but that it would give us peace of mind. We took his advice and paid for the plan. Within only a few years of owning it, we noticed that leather pieces were practically falling off of it.

I bought a sectional couch from Jennifer Convertibles because of the advertisement price. I like that it was able to fit in my basement. I bought them from the store and the sales representative was perfect and helpful. And the three delivery crew came on the time and called me before they came. They removed all the packaging, carried the couch downstairs and were very careful not to damage any walls going down. The gentlemen assembled it very quickly and were very polite. And I appreciate that no mess was left behind. My experience with Jennifer's was very positive and would definitely buy more from them as my needs become available. I'm very satisfied and I would recommend them to a friend.

Jennifer Convertibles are the best as far as convertibles go. I bought a little loveseat from them. Their sales representative was helpful. I knew what I wanted so it didn't take long. Their delivery team was good too. They brought it right in and it fit. It was a good purchase.

We purchased a sofa bed from Jennifer Convertibles on Columbus Day. We heard that it always had good comment and we know it was a good sofa bed. Their staff was very cooperative, helpful, knowledgeable and informative from beginning to end. Everyone was terrific.

I couldn't find the type of sectional I was looking for anywhere else and bought it at Jennifer Convertibles, which was on sale. I love the whole look. The sales rep was very helpful and took a long time with me to pick out the fabric because I didn't pick the fabric off the floor. He was excellent. I didn't get that from any other place I went. However, the thing I'm worried about is that I got something in the mail from Guardsman and I never even purchased it.

Jennifer Convertibles have the guarantee if it got stained, I could buy the insurance. Everything was on sale so I got the down-filled sofas because it's soft and I like the way it feels so I bought two sets. Their product is good. However, the representative wouldn't let me combine them in the same delivery, charged me for two deliveries, and then never told me when the delivery was. They didn't even call me a day before and say it was gonna be delivered next day which is one things that they should work on. So apparently they just showed up and then he wanted to recharge me for third delivery fee but I argued with him so he didn't charge me any more. It was all dirty, so they had to go and get me a new one.

I've known Jennifer Convertibles for about 30 years and I like the quality of their furniture. This time around, I purchased a console table and a couch from them. I walked into the store for the purchase and their sales representative there was very nice and helpful. Moreover, the delivery crew knew their stuff and they put the furniture together in two seconds - they were in and out.

My daughter purchased a Jennifer Convertibles sofa for me and my son. We asked for beige but it came in another color but it's okay. It's nice and comfortable. The delivery team was courteous and so far, our experience with Jennifer Convertibles has been good.

I went to Jennifer Convertibles looking for a small convertible sofa. I bought this little cheap thing at $399 and then upgraded all these things to the point that it got up to just under $1000. Money is not the issue. I expect that when I buy something and it comes, that it's at least workable. This thing has wires thicker than what you get at the dry cleaner, the wires hang off each side of it. There's something that fell off it, it's sitting on the floor. The reason I paid so much for this garbage thing is that I wanted a better mattress. A friend of my mother and her friend, an older woman in her 80's, they were coming and this is the bed they were going to sleep on. They were so afraid of it because when you close it, if you're not careful it will break your fingers. It snaps like a trap when you trap an animal. It's very scary.

Well, I after threatening to cancel the order completely I was phoned that day by the store saying that they can deliver all of the furniture with the exception of the chair and ottoman which will arrive at the end of October and not charge me for delivery which I agreed to.

I’m happy with what I purchased from Jennifer Convertibles. I also had a very good experience with them at the store. Last year I was in the process of moving and I went to a few furniture stores, and Jennifer Convertibles was my last. I was contemplating on a piece of furniture but I ended up not getting it. Then I had bought something from another furniture store, but when they brought it here, it couldn’t fit through my apartment door. So I ended up almost for a year that I didn’t have furniture. I then happened to look into Jennifer Convertibles again, just because they had more of like a variety of colors and styles than what I found in the other furniture stores and I ended up coming across a great piece that I really liked.

I purchased a living room set and was told if I took out the guardsman protection plan it would cover any damage to the furniture even animal damage. I even asked the salesman specifically about that. When I had a problem I was told it did not cover animal damage except fluid damage. I requested a refund for the useless plan and was refused. I will never purchase another thing from Jennifer Convertibles again.

Jennifer Convertibles, their salesman and the delivery were fine. I would recommend them to a friend.

My overall experience with Jennifer Convertibles sucked. I purchased a sofa, a loveseat and a couch from Jennifer Convertibles. They have great quality and their sales guy was a great person. He did his job and the delivery team is fine. But I had to wait two months for my couch just because of back order. I was without couches for the summer and I got no compensation for that.

This is a long story. From day 1, told I was able to pay with a credit card through finance but to find out it had to be debit. Then it was delivered and there were problems - 3 seats did not work. 4 weeks later the tech came and said he had to order parts, could be 3 more weeks. Then I went and paid the store a visit and the manager called the service dept. and told me that someone would be there in 3 days with the parts to fix it. Well 3 days went by and no call, called manager -he told me I didn't hear him when he told me that the parts were going to be UPS to me. Wait it gets better, he told me that it was easy for me to install the part!!! ARE YOU KIDDING ME!!!

Jennifer Convertibles is in our local area and I purchased a sectional sofa and a chair from them at a Fourth of July sale. They were great, really good, efficient, very professional and considerate. We are thrilled with the quality of our sofa because I bought something years and years ago and quality has always been good. It looked as good as this one does, so maybe it has improved. However, somebody's got to fix the phone service at our local store because it was really irritating. I literally had to drive down there to get somebody on the phone that I could understand as it sounded like they're underwater. They're frustrated. and not getting any attention, complaining and nobody's listening to them. Fix their phone.

I purchased a leather sectional from the store along with a Guardsman protection plan - what a joke. The furniture kept breaking and they sent someone to fix the sofa - 3X! When I complained about how unhappy I was with the furniture quality, inconvenience of a constant broken couch and poor service, they got angry. After finally coming to a settlement for a replacement, guess what? Jennifer no longer had that sectional or anything close in size and style. They are completely unwilling to help in this matter and were rude and dismissive. They are really quick to sell you a protection plan that costs you money and in the end causes you to pay double for a replacement!!

I had a couch before from Jennifer Convertibles and it's comfortable so I wanted to get another one. I liked the couch that I saw online and I purchased it. It's big, spacious, soft and I feel very comfortable when I sit or lay on it. The online ordering process was easy. It was a good experience, and I would recommend Jennifer Convertibles.

My first NEW purchase! How excited I was a NEW couch. Well, if only that easy. I purchased this couch February 2015. It was delivered April 2015. The delivery was rough. They were squeezing the couch into door when the legs needed to be removed. The guys just didn't care or won't take time to figure how to manage and get into the apartment. July 28th, I had it - Sent an email to photos@jenniferconvertible.com. Wrote a detailed email w/ pictures: The couch is less than 6 months old and after submitting pictures noticed the overall wear of couch is horrific. The middle cushion is sinking already. The armrests are pilling. Just an overall disappointment. After sending two emails, and follow up, I was sent new bottom cushions as a 'fix'.

After months of back and forth with Jennifer furniture, my replacement furniture finally arrived 2 months after it was promised. It is in my beach house so I won't be able to see if this new furniture is any better than the defective set until next year since our house is closed up for the season (It is a totally different set from a different manufacturer). At this point, I'm just going to cross my fingers that it's going to be comfortable and safe. Am I satisfied, sort of?

I bought a sofa from Jennifer Convertibles along with the warranty. There are only 2 adults that live in our home and less than three years after purchase, the main back frame cracked and is bulging out. The warranty will not cover it and all the stores in CA are closed. I have tried to call headquarters but no response. Anyone who is thinking of buying anything from them DON'T. Cheap product and terrible customer service.

I purchased two chairs from the East Hanover, NJ location for my living room in May 2015. I was told they would be in and delivered 4-6 weeks. When I called to check status I received the runaround and false promises from the Manager Xavier. I called a week later and they told me that Xavier quit. I finally had to contact the district manager in corporate Gerry **. Gerry took some money off for my inconvenience and I paid the balance in full over the phone. Finally the chairs were delivered the end of August. Upon delivering I noticed two white stain rings on the top of the chair. The delivery men told me I would have to call customer service. I called and they sent Guardsman out to try to remove the stain. They came out and were unsuccessful in removing the stains. Guardsman sent a report to Jennifer Convertibles and told me that someone would be in contact with me.

I submitted a review about a transaction I had with Jennifer Convertibles and back again to express my appreciation for the publication of my review and whoever called Albe (Jennifer convertibles sales personnel).

I bought my sofa & love seat about 3 years ago & I have been fighting with customer service & the warranty that they sold me about 6 months after my purchase. The entire couch is peeling back arm seat cushion. Looks like I purchased a piece of **. $2700.00 worth of **. No one care. No one helps. They can't even supply me with the name of the manufacturer so I can purchase new skins. Don't buy anything from them including the warranty.

I purchased a contract for any repairs needed on my furniture that I purchase, supposedly good for 5 years. I have not been able to contact Jennifer Convertibles to honor the contract as they closed all California stores and will not accept calls at the previous store even though there is a voicemail indicating if I have a problem to leave a message. I am unable to leave a message and I am stuck with a contract that I paid for to have any repair necessary on a dining room table and chairs, a love seat and a leather sofa bed. If there is a class action suit, I am there!!! This is pure theft to the consumer.

We ordered a sofa bed in March of 2014. In less than a year one of the back pillow seams opened. We went into a Jennifer store in Manhattan and asked what could be done. We were told that if we had purchased the Guardsman Protection Plan they would fix the seam and if there were any stains that too would be covered. WRONG! Guardsman will not cover the stain(s) because we did not specify the type of stain and seams are not covered. Moral of the story, DO NOT waste your money on JENNIFER nor GUARDSMAN.

On March 16, 2015, I purchased a furniture set (sofa, loveseat, chair and ottoman) from Jennifer Convertibles for $2,019.60. This amount included the cost of the furniture, a protection plan, tax and delivery. The furniture was special order so it took 6-8 weeks to deliver. The furniture was delivered on May 12, 2015 in good condition. On June 19, 2015, I noticed a tear in the corner of the loveseat coming from the base of the couch to where the seat cushion is attached. I proceeded to inspect my furniture and found similar tears beginning on all corners as well as seams opening between the cushions. I called the store where I purchased the furniture and they gave me headquarters number to call. I was wished good luck by my sales person. This was my first sign that what was to follow wasn't going to go well.