Jennifer Furniture - Lifetime Guarantee Reviews

I've been a loyal customer of this furniture shop for years, and for good reason. Not only do they offer high-quality furniture at competitive prices, but they also prioritize customer satisfaction. It's a one-stop-shop for all my furnishing needs.

Came in just to look around when the staff approached us. We had such a great experience. The store had expansive inventory and all of it seemed to be of great quality. Purchased a couch and the process was quick and easy!!!

This store is the one-stop destination for all custom furniture. They have a really good collection and the quality seems top-notch. Trusting that these furniture are durable enough and just placed the order in a short span. One should definitely have a look at their store to understand the depth of the collection!!! The Staff were also very helpful!!!!

10/06/2021 upon placing the order and “paying in full”, the rep that was helping us stated that the table and chairs would take 4 to 6 weeks to get. He then went on to state that the rest of the furniture would be delivered by 4/2022 the latest. Upon receiving the table and chairs in mid November 2021, I had asked if there was any specific date for the rest of the furniture to arrive. Jennifer Furniture stated that they did not have an exact date. We had family over for the Christmas holiday. We were using our new dining room table and chairs for our Christmas Eve dinner.

Please, never, ever purchase furniture from Jennifer. They have the worst code of ethic. Ordered furniture 6/20/21. Disputed purchase with credit card one year later. They had me on the run for six months with their disingenuous information. Each customer is promised the best and receives the worst. Finally had enough of being treated as an interruption of their workday, not the purpose. In this era of Customer Service being the differentiator in most business, please STAY away. They stall, they give false deliver dates and do not want to return your money without a penalty. Went to file complaint with their Corporate Office in Woodbury, NY. They were gone. Finally disputed charge on my credit card. Be weary, be SMART. Wish I could rate them zero. They so deserve it. STAY AWAY.

I ordered a sofa in October 2021. I was told it would be delivered December 2021. It was not, there were multiple dates given and no furniture, I was flying from NY to Florida and purchasing tickets to receive this furniture and so it was costing me money. When this was escalated to another manager it was told that the order was not placed properly. We placed a dispute with the financing company as i would not pay for something that wasn't even ordered. We eventually received a sofa in January and it was the wrong one and it was dirty!! I agreed to just keep the one they sent .

I purchased a sofa sectional With the pull out bed on April 2017, I paid approximately 2300. By November 2021 the entire couch is peeling in the seams headrest and cushions. I contacted Guardsman Protection Plan and they told me this was not covered. This was a defect issue but I need to contact the company Jennifer Convertibles. I’ve been trying to contact someone at Jennifer Convertibles complaint department. No one answers the phone for the last three days. I think it’s a shame that such a large company who people counted on to sell them quality furniture has Abandon their customers. This company has to be held accountable and exposed.

Ordered a dining table with 6 chairs back in May. Received in August which was fine. When delivery people came and was setting up table I noticed few scratches and they state, "Oh that's ok. They will take care of it. Just take pictures." Seats also have some scratches. As they left we open extension part as to where the middle was cracked. Horrible. I immediately called manufacturer and sent all pictures.

This is a nightmare! I purchased a sectional sleeper and 2 recliners for $4,888.00 in February 2021 at the Carle Place, NY location. The saleslady Cynthia told me it would take up to 16 weeks for delivery. I never heard anything from them so I followed up in July and was given a run-around and then finally informed the fabric was out of stock. After asking to change the fabric to something in stock, I was then told the components for the recliner were on backorder but they were hoping the furniture would be ready for me in the middle of July. I asked for a refund and was told I could not get my money back because they have already started manufacturing my furniture.

Jennifer delivered a bedroom set on 3/29 (first delivery). The dresser and one nightstand was damaged and we refused delivery. I've been to the Carle Place store 3 times to no avail then contacted corporate. A woman named Victoria assured me that she would have this resolved. I specifically said that I wanted a new piece and not refurbished, and I asked that the dresser be inspected before leaving the warehouse. She assured me that it would be a new piece and it would be inspected before leaving the warehouse. Victoria also said she would see if it could be expedited.

Ordered and paid for sectional couch on March 25, 2021. Was told 4-6 weeks. Have had to constantly contact the company for updates. Finally got an update in April that said delivery would be last week of May. Haven't heard anything, so I contact them today, and was told October. So 7 months? And then maybe? I realize that things are taking longer with the pandemic, but this is horrible customer service. I should have been notified about the change in delivery if it was in fact ever ordered. I have no confidence in this company and would not recommend them. Now let's see if they refund my money or if that will be another battle.

I purchased sofa and love seat paid for full 3 years warranty, I called 1 year after purchase small rip on leather cushion, they did not fix or replace. 5 years later larger rip plus multiple other problems.

I had a bad feeling about this whole transaction and I must say, I should have gone with my gut feeling. Though the sectional I bought appears to be the same as ordered, it has a horrible odor. But it not only smells, it irritates my eyes. After constantly getting the run around about delivery and being told that the sectional was not available, after threatening to cancel my order, magically my sectional is available for delivery. I was sent something that either, someone returned or has been stored in some stale warehouse for years with possible cats. It appears, for the sake of not having me cancel the order, anything was sent to me. I was referred to their warranty department, but they have my money already, so I am going to see what this "warranty department" can do.

Guardsman Furniture Protection Plan Review: I bought a sectional couch from Jennifer Furniture (now out of business) less than two years ago. Less than a year after the purchase I noticed the integrity of the cushions has become progressive worse, nearly flat. This is with completely normal usage, no kids, a hour a or so day at max. I paid $200 for a protection plan that I purchased in store at Jennifer Furniture. The salesperson in the store told me in his own words "if anything goes wrong with this couch you are covered for five years, they will either repair it or give you a credit if it can't be fixed". A year and a half after purchasing the couch and plan I put in a claim for the the above described situation. Guardsman first denied my claim to repair the couch citing the terms and conditions and that my damage isn't covered. Below is why this was such a horrible experience.

Worst furniture ever it has been 5 months without any answer, my furniture was delivered with damages, broken with scratches and the replacement they sent was worst I paid cash they refused to give me my money back, and since then nobody has reached to me, there is no valid phone to call someone. Called the protection plan I bought guardsman and the denied my claim. I just feel they stole my money. Would never recommend to buy in any of these stores.

My furniture was supposed to be exchange back in March. Due to the covid-19. I received an email that the store would be closing until further notice. I do understand this but as of July (since no-one is answering their phone lines) or even prior to July they seem to be still selling and shipping furniture but I am unable to reach a anyone to find out the status of furniture. This is ridiculous and very unprofessional. They could at least respond via email and provide an update. I feel like they are acting as if this transaction never happened.

I bought a 3 piece leather sectional sofa, which the company claim to have lifetime warranty. Now the company is claiming they are under new ownership since yesterday 6/22/2020 and will not be honoring any furniture bought previously. Do not buy from this company. They are very shady and do not answer any customer service calls or emails. I have tried many times since my sofa was broken and never got a response!

I put a down payment on furniture on Feb 1 and Feb 21, 2020for 2 different orders. Understandably, when the COVID 19 situation happened everything changed. That being said, I was unable to communicate nor were any communications received from the company. Multiple attempts were made over the 17 week period to get at least any sort of update. ABSOLUTELY NOTHING from the company. I came to find out today, June 22, 2020, when I went to the store, that the company went out of business during this time, was bought out, therefore no previous customers or their orders would be honored.

I ordered a sofa in February and paid for it. I had bought another sofa from them back in October and it came on time and is lovely, so I thought this would be fine. NO. Silence. No way to get through to store or administrative offices. Full voice mail boxes, circular contact menus that route you around, put you on hold and then disconnect. I complained to BBB who can not get them to respond to me or them.

I purchased a dresser and nightstand for my expectant baby (due May 1) on 3/23/20. Despite multiple attempts via email and phone to set up delivery I had been unable to reach ANYONE. When calling the websales number it stated to reply to the email for quick response (had done that 3 times with no response). After getting through the call menu it prompted to stay on the line for the next available representative in which it held for about a minute then said they are experiencing high call volume and sent me to a voicemail to leave a message but the mailbox was full and it hung up on me.

Last April 2019, I bought a sectional leather couch from JF in Farmingdale NY. It has been by far the worst purchasing experience of my life. They told me 4-6 weeks for delivery. It took 15 weeks. Then, the couch showed up severely beaten and battered. Even though I had a warranty, they fought me for months about it after sending 2 inspectors (that I had to wait for all day). I obviously wanted the damage fixed. Well, to make a long story short, it is now Mid February of 2020 and the problem has only gotten worse.

I would not recommend buying furniture at Jennifer Convertibles. 1150 dollars sofa we got looks like discounted sofa from some very cheap store. The fabric on the seat part is all wrinkled and there's no way of straightening out. When we called Jennifer store they sent some technician to our house to take a look at it. They stated the wrinkles are normal and since it's all cosmetic issue they are not reliable for exchanging it to different sofa. Demo of the sofa we got in the store looks much much better. We are very disappointed and we'll not buy anything else at Jennifer store.

I wish I would have checked here before I bought my 2 easy chairs! Placed order online early December. Was told it should be on the truck by mid-December. It's now January 14th and now they say mid-February. If I didn't have the matching couch and the good price I got, I would cancel the order! Never buying from them again!

In October of 2019 we purchased a love seat and a couch. In the store the couch was very comfortable, the ones delivered to my home are not. There are 2 main problems, first they are as hard as a rock and second the recliners do not recline as far as the ones we sat on in the store. Also, there should be a lumbar support in all the seats, there are not. The store will not adjust the items in our home to match the store and claim that what was delivered is what we asked for so there is nothing else they can do for us. My advice, if you buy something from them get some type of 10 day tryout, because the defects that I noted are not ones you can identify on day of delivery, and the store simply does not care if you have a problem.

I ordered a sectional couch from Jennifer and after I purchased it they sent mean email saying that they would charge me $20 for each piece for each floor they have to walk up. I already paid $150 for delivery and now they hit me with new BS charge. Then the guy delivered the furniture and the big piece wouldn't fit up the stairs. So they took it back and I called the company and they said the delivery man should've told me that they could send a man out and take it apart and then put it back together, all for only $215. I told them to cancel and they gave me a very hard time and told me there would be a 30% fee.

Mattress didn't lay flat. Delivery guys told me they had to leave it. Called Jennifer. Told I should have sent it back. The worst piece of crap I have ever purchased. Used their products for years. Didn't know how bad it's become. Should have read reviews. DON'T BUY JENNIFER FURNITURE - IT'S CRAP. AND CUSTOMER SERVICE IS EVEN WORSE!

We purchased a leather sectional with 2 ottomans, it created a Pit style couch. It was purchased new for the Jennifer showroom in Jensen Beach, FL. They purported the couch to be 100% leather. They lied. Only the print tops of the cushions were leather, the rest was plastic, it began disintegrating and peeling off. I complained to them, but they never answered and then suddenly The showroom went out of business. The one year guarantee, they so proudly boast, means nothing because it falls apart after the year. They have it timed. I had to cover the shredded parts with throws for years until I finally brought them to the dumps. Not even Goodwill would take them, that tells you how horrible they were. Please anyone reading this, DO NOT BUY FROM THIS COMPANY! I have plenty of pictures, you can view.

I went to their showroom to pick out furniture and was reassured that with my measurements that the couch would fit into my apartment. No problem. I then ordered it online because it was several hundred dollars cheaper. After 1 1/2 months, I called to inquire where my furniture was and was told that it was stuck in a port in California because of paperwork issues. Finally after 2 months, I was contacted for delivery. The day of delivery, was told that they couldn't fit the couch thru my apartment door and they had to put it thru my window for an extra $200. They then put my window in backwards and my landlord had to have it fixed. When I emailed customer service they were rude and tried to blame it on me as the one responsible for making sure it would fit into my apartment. Horrible customer service, not even an apology. Very disappointed. Would not recommend to anyone.

Buyer Beware! On 08/22/19, I left a "price reserve" deposit of $100 on my credit card for a piece of furniture that I was undecided on (I needed to go home with the measurements) simply as a favor to the saleswoman who was a fill-in at the store for that one day so she would receive sales credit in the event I decided to purchase it (MY mistake- lesson to be learned- don't try to be "nice"). I was given verbal and written assurance on the order form that the $100 was unconditionally refundable. When I got home, I realized that the dimensions were not good for my purpose so I called the following day (08/23) to cancel the reserve and was advised they would take care of it on the phone, and the credit on my card would appear in 5 business days. After that time passed with no refund, I called again and was advised by another employee that the refund request showed in the system as "pending" and would post "any day".

The sales agent was quick with his words, promised all the extras that did not happen. Ordered me the wrong couch. Insisted l get the fabric protector service. They don’t combed anything, it’s all a scam! He probably got a check just for recommending them. They are not the same company or do not follow the same standards as the old Jennifer Convertibles. I will never buy anything from them. I hope the set lasts as long as my old set but l was told now they get their parts from overseas. They no longer manufacture in the states.