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About Jennifer Furniture - Lifetime Guarantee Reviews
For over 40 years, Jennifer Convertibles has been a leading home furnishing retailer. By guaranteeing the lowest prices in the market, we enable our customers to furnish their homes at any budget. With professional design consultants at our locations in Connecticut, Maryland, New Jersey, New York and Virginia, we are dedicated to helping you design your dream home.
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Reviewed Aug. 21, 2020
Worst furniture ever it has been 5 months without any answer, my furniture was delivered with damages, broken with scratches and the replacement they sent was worst I paid cash they refused to give me my money back, and since then nobody has reached to me, there is no valid phone to call someone. Called the protection plan I bought guardsman and the denied my claim. I just feel they stole my money. Would never recommend to buy in any of these stores.
Reviewed July 8, 2020
My furniture was supposed to be exchange back in March. Due to the covid-19. I received an email that the store would be closing until further notice. I do understand this but as of July (since no-one is answering their phone lines) or even prior to July they seem to be still selling and shipping furniture but I am unable to reach a anyone to find out the status of furniture. This is ridiculous and very unprofessional. They could at least respond via email and provide an update. I feel like they are acting as if this transaction never happened.
Reviewed June 23, 2020
I bought a 3 piece leather sectional sofa, which the company claim to have lifetime warranty. Now the company is claiming they are under new ownership since yesterday 6/22/2020 and will not be honoring any furniture bought previously. Do not buy from this company. They are very shady and do not answer any customer service calls or emails. I have tried many times since my sofa was broken and never got a response!
Reviewed June 22, 2020
I put a down payment on furniture on Feb 1 and Feb 21, 2020for 2 different orders. Understandably, when the COVID 19 situation happened everything changed. That being said, I was unable to communicate nor were any communications received from the company. Multiple attempts were made over the 17 week period to get at least any sort of update. ABSOLUTELY NOTHING from the company. I came to find out today, June 22, 2020, when I went to the store, that the company went out of business during this time, was bought out, therefore no previous customers or their orders would be honored.
A letter dated May 19 was handed to me at the store, which had their attorneys information and what their plan was. I was told to take it to to my bank and they would issue me a credit or do a charge back. The bank said it does not work that way and I should contact the attorney on the paper. Well, I did that, and he was a complete ass because "I do not represent you", meanwhile the letter says to contact him with questions. So now I am out my money and furniture, and found out the hard way that not only is Jennifer Convertibles untrustworthy, but so is the new company that bought them out. Absolute disgrace on all accounts from customer service to transparency. Buyer beware!
Reviewed June 16, 2020
I ordered a sofa in February and paid for it. I had bought another sofa from them back in October and it came on time and is lovely, so I thought this would be fine. NO. Silence. No way to get through to store or administrative offices. Full voice mail boxes, circular contact menus that route you around, put you on hold and then disconnect. I complained to BBB who can not get them to respond to me or them.
My credit company is challenging them and has refunded me the charge but that is not final yet and I still had to go online to get a sofa! I think they must have gone out of business early in the quarantine and no one is watching any customer service avenues anymore. Since I have purchased other things ranging from rugs to air conditioners in the last few months from many different suppliers I know the quarantine makes it harder to communicate and one must be patient and expect delays but this is a whole different order of non-responsiveness.
Reviewed April 6, 2020
I purchased a dresser and nightstand for my expectant baby (due May 1) on 3/23/20. Despite multiple attempts via email and phone to set up delivery I had been unable to reach ANYONE. When calling the websales number it stated to reply to the email for quick response (had done that 3 times with no response). After getting through the call menu it prompted to stay on the line for the next available representative in which it held for about a minute then said they are experiencing high call volume and sent me to a voicemail to leave a message but the mailbox was full and it hung up on me.
I then called the customer service number in which it said to call the stores directly but then said all other callers to hold on the line for the next available representative in which it proceeded to then hang up on me. My credit card had already been charged the full amount and it has been 2 weeks with no response to set up delivery. If I could give negative stars for customer service I would. Will be disputing this charge and would never recommend shopping at Jennifer Furniture.
Reviewed Feb. 11, 2020
Last April 2019, I bought a sectional leather couch from JF in Farmingdale NY. It has been by far the worst purchasing experience of my life. They told me 4-6 weeks for delivery. It took 15 weeks. Then, the couch showed up severely beaten and battered. Even though I had a warranty, they fought me for months about it after sending 2 inspectors (that I had to wait for all day). I obviously wanted the damage fixed. Well, to make a long story short, it is now Mid February of 2020 and the problem has only gotten worse.
After waiting months for the replacement, it too showed up scratched, stained, different color than the rest of the couch and the seams on the fabric didn't fit with the rest of the couch. It has been a week since this happened and the store's head of customer service (Fred) still hasn't contacted me. As in the past, I have to chase them down to get anything taken care of. Never seen a company run so poorly. Never seen such poor quality in furniture. Shop somewhere else.
Reviewed Jan. 26, 2020
I would not recommend buying furniture at Jennifer Convertibles. 1150 dollars sofa we got looks like discounted sofa from some very cheap store. The fabric on the seat part is all wrinkled and there's no way of straightening out. When we called Jennifer store they sent some technician to our house to take a look at it. They stated the wrinkles are normal and since it's all cosmetic issue they are not reliable for exchanging it to different sofa. Demo of the sofa we got in the store looks much much better. We are very disappointed and we'll not buy anything else at Jennifer store.
Reviewed Jan. 15, 2020
I wish I would have checked here before I bought my 2 easy chairs! Placed order online early December. Was told it should be on the truck by mid-December. It's now January 14th and now they say mid-February. If I didn't have the matching couch and the good price I got, I would cancel the order! Never buying from them again!
Reviewed Dec. 19, 2019
In October of 2019 we purchased a love seat and a couch. In the store the couch was very comfortable, the ones delivered to my home are not. There are 2 main problems, first they are as hard as a rock and second the recliners do not recline as far as the ones we sat on in the store. Also, there should be a lumbar support in all the seats, there are not. The store will not adjust the items in our home to match the store and claim that what was delivered is what we asked for so there is nothing else they can do for us. My advice, if you buy something from them get some type of 10 day tryout, because the defects that I noted are not ones you can identify on day of delivery, and the store simply does not care if you have a problem.
Reviewed Nov. 2, 2019
I ordered a sectional couch from Jennifer and after I purchased it they sent mean email saying that they would charge me $20 for each piece for each floor they have to walk up. I already paid $150 for delivery and now they hit me with new BS charge. Then the guy delivered the furniture and the big piece wouldn't fit up the stairs. So they took it back and I called the company and they said the delivery man should've told me that they could send a man out and take it apart and then put it back together, all for only $215. I told them to cancel and they gave me a very hard time and told me there would be a 30% fee.
They had a manager cell me the next day and he gave me a hard time. Finally they canceled it. I was going to buy a different couch from but they still wouldn't waive the cancel fee. Horrible company. Never do business with them. No class and don't care about the customer. When I worked for a large company, my boss told me the customer was always right. I guess that don't apply here.
Reviewed Nov. 1, 2019
Mattress didn't lay flat. Delivery guys told me they had to leave it. Called Jennifer. Told I should have sent it back. The worst piece of crap I have ever purchased. Used their products for years. Didn't know how bad it's become. Should have read reviews. DON'T BUY JENNIFER FURNITURE - IT'S CRAP. AND CUSTOMER SERVICE IS EVEN WORSE!
Reviewed Oct. 27, 2019
We purchased a leather sectional with 2 ottomans, it created a Pit style couch. It was purchased new for the Jennifer showroom in Jensen Beach, FL. They purported the couch to be 100% leather. They lied. Only the print tops of the cushions were leather, the rest was plastic, it began disintegrating and peeling off. I complained to them, but they never answered and then suddenly The showroom went out of business. The one year guarantee, they so proudly boast, means nothing because it falls apart after the year. They have it timed. I had to cover the shredded parts with throws for years until I finally brought them to the dumps. Not even Goodwill would take them, that tells you how horrible they were. Please anyone reading this, DO NOT BUY FROM THIS COMPANY! I have plenty of pictures, you can view.
Reviewed Oct. 3, 2019
I went to their showroom to pick out furniture and was reassured that with my measurements that the couch would fit into my apartment. No problem. I then ordered it online because it was several hundred dollars cheaper. After 1 1/2 months, I called to inquire where my furniture was and was told that it was stuck in a port in California because of paperwork issues. Finally after 2 months, I was contacted for delivery. The day of delivery, was told that they couldn't fit the couch thru my apartment door and they had to put it thru my window for an extra $200. They then put my window in backwards and my landlord had to have it fixed. When I emailed customer service they were rude and tried to blame it on me as the one responsible for making sure it would fit into my apartment. Horrible customer service, not even an apology. Very disappointed. Would not recommend to anyone.
Reviewed Sept. 13, 2019
Buyer Beware! On 08/22/19, I left a "price reserve" deposit of $100 on my credit card for a piece of furniture that I was undecided on (I needed to go home with the measurements) simply as a favor to the saleswoman who was a fill-in at the store for that one day so she would receive sales credit in the event I decided to purchase it (MY mistake- lesson to be learned- don't try to be "nice"). I was given verbal and written assurance on the order form that the $100 was unconditionally refundable. When I got home, I realized that the dimensions were not good for my purpose so I called the following day (08/23) to cancel the reserve and was advised they would take care of it on the phone, and the credit on my card would appear in 5 business days. After that time passed with no refund, I called again and was advised by another employee that the refund request showed in the system as "pending" and would post "any day".
A week later (still no refund) I called again and got a female employee who, after hearing my tale, advised that she was the only one authorized to issue said refund (I guess the other employees lied) and would do so that day with the credit posting in 24-48 hours. The following day, my credit card showed a pending credit of $100 from Jennifer Furniture. Case solved? No. The following day, the pending credit was removed and not applied to my account, nor was the original $100 charge removed.
At that point (on 9/12/19), I contacted my credit card company and filed a dispute. When I asked why the credit had disappeared overnight, I was advised that likely Jennifer Furniture withdrew the credit after issuing it. After filing a dispute on the charge, I called Jennifer customer service and was essentially "yessed" to the hilt by an apologetic rep who advised me that she showed the refund as pending and that it would appear in up to 10 business days, but had no explanation why the posted refund was withdrawn. Now I must wait in limbo for up to 90 days while my dispute is considered. Lesson to be learned: never try to be a "nice guy" (my fault for leaving the deposit in the first place so as to enable the saleswoman to receive credit for my possible purchase). Most important- NEVER trust this company with any type of deposit; you will regret it. Such a surprise and shame for a company that has been around for decades!
Reviewed Sept. 2, 2019
The sales agent was quick with his words, promised all the extras that did not happen. Ordered me the wrong couch. Insisted l get the fabric protector service. They don’t combed anything, it’s all a scam! He probably got a check just for recommending them. They are not the same company or do not follow the same standards as the old Jennifer Convertibles. I will never buy anything from them. I hope the set lasts as long as my old set but l was told now they get their parts from overseas. They no longer manufacture in the states.
Reviewed July 17, 2019
Jennifer Convertibles in Coram is the worst run store ever. We had impossible dealings with this store.. The salesman that sold us the leather sectional we got was fired 2 days after purchase. We could not speak to him about any of the issues. The Manager of the store at the time was not helpful at all, he did not want to be bothered, told us we should have purchased a more expensive sectional. We had purchased the protection plan for the sectional as advised, shortly I would say 3 months.. the couch started peeling in one section..
I called Guardsman which is the warranty company. They would not cover the peeling. That it was not covered by the extended warranty. Then what is covered. There were many phone calls to Guardsman and to the store. I wound up with a half naked peeled couch!!!! Do not ever go to purchase furniture from this company. They do not stand by their product.. Their warranties are bogus and their customer service is horrible!!
Reviewed June 30, 2019
After weeks waiting for my delivery finally got a email from Jennifer Convertibles about a delivery day. They give me two options, Thursday and Saturday. I pick up Thursday which is good for me. After 2 hours another email that a mistake was made, that Thursday wasn’t possible, leave me with one option. So I said ok. Stay home Saturday morning to 8pm, nothing. So I called and chat live, still couldn’t get any help. 8:30 I got a call that another driver will deliver my order. I said ok. 9:45pm another call that the driver couldn’t deliver my order so tomorrow, just like that. So unprofessional, make me wasted my time and money. This is my second and last time I’m ordering from them.
Reviewed May 31, 2019
My wife and I recently purchased a sofa and love seat from this location. Upon making our purchase, the sales associate said that he was going to drop down the price from $999 to $899 as a favor to us. When I got home I looked up the set online and came to realize that in fact the price was $899. So in fact the sales associate was not doing me a "favor". When we attempted to move the love seat once it was delivered, we noticed that one of the legs was discolored. As I got closer, the leg had been cracked and someone tried to cover it up with a sharpie marker.
I called customer service and they said they would send a new leg and someone to install it. I received a call from the store manager and his response to me after I explained the situation was basically it was the driver's fault and tried to justify the sales associate's actions. I then received a called from who I assume was another manager, who tried to downplay the whole situation. No one is being held accountable nor has anyone offered me any form of compensation for putting up with all of this. I have a whole house to furnish but it won't be from this company due to their deceptive way of doing business.
Reviewed May 21, 2019
I’ve purchased several pieces of furniture from Jennifer over the past 24 years. October 2017 I purchased a living room set. 2 electric recliners and electric couch. The back of the couch broke off. The wood split and the back collapsed. I had emergency brain surgery in 2018. We purchased the elite extended warranty that cover just about everything you could think of. I called to open a claim. I was surprised to learn that Guardsman who handles the warranty can not take a claim over the phone. They will email you the form but you. It’s return via post office. In this day of age I find this ridiculous. Due to my health issues, Dr appointments and testing, I printed the form filled it out and mailed it. Due to be received in 33 days from claim. I was denied. See, because it needed to be returned in 30 days!
To be honest I don’t know the exact date I mailed it. I do feel this is a scheme to say "no" to a lot of claims. It’s alright that I the consumer can wait weeks for a rep to be in my area. I explained my situation to the Guardsman rep that was very unfriendly and not one bit cooperative. She would not honor my request to speak to a supervisor or manager which really annoyed me and I did take my frustrations out on her but she was so unprofessional. I called back and spoke to a very nice person named Georgette. Although she was not able to help me she did send an email to the department to appeal the denial and see if they would at least consider reopening due to my illness.
It will be 2 weeks tomorrow and I have not heard back. I paid over $300 for this warranty and it’s a disgrace that they will not honor it. I know many people that have purchased from other furniture retailers and have not had these issues. I believe my set is discontinued and feel that Jennifer should stand behind their promises even if Guardsman is to blame.
Reviewed May 7, 2019
In February, 2019 I placed an order for a specialty sofa sleeper - with a mattress upgrade after visiting so many furniture showrooms and online sites. After 7 weeks I called for the status of my order. I spoke with my salesperson, Mike **, another day Bob (he was filling in from another store) who could not locate my order. Days later I called and spoke with Nikki who also could not locate my order number. I demanded to speak to the manager. Mike ** was unavailable (he was at the Home Depot).
After 5:00pm Mike ** finally called and asked that I call back on Monday. Mike ** advised that the sofa should be delivered next week. On Monday Mike ** called with a lame excuse, the frame has broken. Why wasn’t this in the system and why wouldn’t Mike **, the store manager know this? After 7 weeks of an impending delivery, they offered an unsympathetic and disingenuous “I’m sorry.” So not fair!!! And so many weeks wasted!!! I should have believed all of those negative reviews!!!
I gave Jennifer Furniture, Valley Stream, New York the benefit of the doubt and boy was I wrong. The staff is unprofessional, unorganized and lacks integrity. Hopefully this review will help someone who appreciates their hard earned money, expects professionalism and a commitment to excellence make a better choice than Jennifer Furniture. Jennifer Furniture, Valley Stream, New York is the absolute worst as so many of the reviews indicate - DO NOT SAY YOU WEREN’T WARNED!!!
Reviewed May 6, 2019
I purchased a leather sofa and loveseat for my son. The leather is literally peeling away! The so-called lifetime leather protection plan does not cover this! What a sham! Do not buy from this company! Products are substandard and defective!
Reviewed April 1, 2019
On 2/17/19, I purchased the Jag power reclining sofa and the jag power reclining loveseat with console. Order #: **. The delivery men unpacked my sofas on the curb, and brought them up to the second story of my home. When they left, I noticed a rip in the right arm of the brand new couch. I called customer service and the showroom over and over again, and I FINALLY received a call back from customer service telling me that someone would contact me. The person that contacted me was very nasty over the phone and told me “don’t piss me off” when I asked for his supervisor.
He told me he owns the company that fixes the couches and then laughed when I asked for his supervisor. Told me it was his wife. Fast forward a bit...he came to fix the couch on the following Saturday. He made small talk and told me that he was just on my block the week prior due to the fact that a person across the street had a leather couch delivered from Jennifer Convertibles and the leather couch was ripped badly. He had to repair the couch.
He repaired my BRAND NEW, one week old couch and was on his way. The manager of customer service, Fred, offered me a credit for more furniture at Jennifer Convertibles, which I declined. I told him I wanted money taken off of my couches. He offered me $100 off of $2200 worth of couches! I haggled to get $200 back on my overpriced purchase! Two days later, a screw FELL OUT of my small loveseat sofa with the console. It fell underneath from the couch and my dog almost choked on it. I immediately called customer service and received no call back to date!
Now, the spring is making cranking loud noises on the other side of the love seat sofa, and I have still not received a call back from customer service! I want a NEW sofa with a console! This couch was not even a month old before all these problems started happening. I do not want “someone to come and look at it”. I want a brand new loveseat with a console! It has a screw that fell out and the other side of the recliner is BROKEN! This is ludicrous that I’m even dealing with such a headache, when I should be enjoying a $2200 purchase! I want a new loveseat and I am beyond agitated! I will be bringing This company to court if this matter is not resolved to my satisfaction, and have already filed a complaint with the Better Business Bureau! Regards, Tara **
Reviewed March 22, 2019
Purchased a Kingsdown Vintage Melange mattress on February 24th from Jennifer Furniture in Farmingdale, with the assistance of a very friendly and helpful sales associate, Peter. Got delivery on March 8th, as promised, on time and without incident. Unfortunately, there was some dipping on the mattress four days later making it look lumpy with a hump in the middle of it.
It’s still wonderfully comfortable but looks like it’s 100 years old. Asked Peter if that’s normal. Was told it may be a defect in the mattress and asked to send pics of it so he can forward it to his representative. Sent pics as requested and was told I’d get a response in a week. A week goes by, no response. I call Peter to follow up and sadly found out he’s been transferred to another store and my case was passed on to the store manager in Farmingdale. Still haven’t heard back from anyone about it. Not sure if Jennifer Furniture or Kingsdown dropped the ball on this, so both get a low rating for now. All I need is an answer on whether the mattress is defective or not. If it can be replaced or not. If a tech needs to come to the house to measure the mattress or not. If I need to contact Kingsdown directly or not. I will not be ignored.
Reviewed Feb. 26, 2019
Purchased a custom $1650 sofa bed. Was told 3 months, took 4 1/2 to be delivered. Couch was poorly constructed, no padding in one arm, felt frame when pressing. Custom through pillows must have been sowed buy 14 year old, not square, pattern not centered, looks like a stomach shaped wad, not a custom pillow! Contacted SAW, Jennifer's 'Fix' company. Fought with them for months, several cancellations on their part, always last minute after I took off from work. Finally attempted a fix 5 1/2 month later, and only did a half job, but too frustrated to complain. Now, 7 months after delivery, sitting on couch watching TV, heard groan, fell 4", my legs sitting on frame!! WTF!! Can't wait to see how crappy the service is going to be this time! Probably going to Channel 6 consumer complaints, as whatever these people tell you is a lie. Buy from Bob's, same quality (but shouldn't be for the money), 1/2 the price!!
Reviewed Feb. 18, 2019
I paid to have a lifetime of leather repair. I paid $5000.00 for a sectional plus a lifetime warranty to repair or replace worn leather. I have a 2x2 in hole in the leather. I called them and they sent someone over with a camera. He took many pictures of the worn leather and told me that I should have no problem with them replacing the leather. A week later I was called and told that there was nothing wrong with the leather. I wrote to the Better Business Bureau and complained. Jennifer offered me $200.00 credit if I wanted to replace my couch with a new one. I would NEVER purchase anything from them again. When I paid for the warranty, it was down-right theft that they did not honor the warranty. Very bad business people and a bunch of thieves.
Reviewed Dec. 6, 2018
In 2014 I wanted Top Grain Leather and I paid close to $2000 for my set. Now it is 2018 and my set is peeling like Bonded Leather. I know what Top Grain looks like because my mother purchase Top Grain Leather 17 years ago from Jennifer and her seat is still in great condition. The store should be held responsible for what they're charging and giving to the customer. I WOULD NEVER PURCHASE FROM THEM AGAIN. THEY ARE TRULY A RIP OFF COMPANY AND SHOULD BE SHUT DOWN.
Reviewed Nov. 18, 2018
I will never buy from Jennifer Convertibles again. From day one, when we received our furniture, it was damaged. The back corner of our couch was crushed. Then we also noticed there was no padding in the footrests. They sent someone to fix it. But then a few months later our recliner part broke off, they sent someone to repair it. Then just over the time our warranty ended the recliner part broke again. Since it was out of warranty, they gave me a number to call for someone to fix it, but I would have to pay. I called the number but couldn't get in touch with anyone. Meanwhile the seams on my couch and loveseat are splitting.
I am about 135 pounds and my husband is about 200. Not real big people but maybe average. Only two of us sit on the couch and love seat. My kids are grown and out of the house. This is the worse set I have ever purchased. I have bought from other places within the 36 years we are married. I have never experienced this. My sectional couch in the basement was from JC Penney and we purchased it about 5 years ago and it is still going great. Even after having teenagers hang on it.
Reviewed Nov. 4, 2018
Wanting to do something nice for my Mom after her recent Cancer diagnosis. I decided to surprise her with new living room sofas since she was also in process of moving. I stopped by Jennifer Furniture Valley Stream NY, That decision turned out to be one of biggest mistakes I have ever made in my life and the worst customer service I ever experienced. I should have walked away when I selected the furniture and the salesman Gene assured me that the delivery would be about two weeks. At the end of the transaction once I paid and paperwork was completed he told me 3 wks. I was angry then but left it alone. Needless to say I did not get a call for delivery until the 4th week and this is when things really went south.
The delivery men refused to set up the sofas claiming there was not enough space. We begged them to leave it, that there was enough space and we would work it out, they left. I then received a call from the store stating I would have to pay a redelivery fee and someone would call me to reschedule the appointment. I was upset knowing that the fact that they went away with the furniture was not my fault and I was not responsible for paying additional fees. After raising hell they waived it, however no one called me back to set another delivery date. I called the following week to be told they already scheduled a date in their system. WHAT? How can they do this without confirming with me?
Five weeks later still no furniture! At this point I was losing it, I communicated that I want to cancel the order and have my money returned. I was told rudely I can do whatever I want but will have to pay 30% restocking fee. I then reached out to the store manager Mike ** in attempt to resolve the situation. He was rude, abrupt and went as far as yelling at me. Each time I would try to speak. He would speak over me. He said he would call me back to discuss and resolve but never did. I went into the store to speak directly with someone. I really broke down, I was in tears, I really did not think in the midst of what my family was going through this was happening. I got names of all parties involved. I saw the initial sales rep Gene who after I left the store called me to say he apologizes and he will make sure my money gets refunded. He never called me back and the refund needless to say never happened.
I decided to go to the top, hoping that corporate would help me. I was wrong. Fred the operations manager was equally as rude. Almost not wanting to be bothered with the whole thing. He too spoke over me and would not give me a chance to speak. It was all so frustrating and there seemed to be no reasoning with these people. After threatening to file a lawsuit, he said, "Go right ahead," and my only option was to have the furniture delivered. No compassion, No apologies. The store held my money for over a month. No one called me to resolve anything. Not even to reschedule the delivery.
After all the back and forth and being stressed out my Mom urged me not to go forward with any lawsuit despite the way I was treated. She was already stressed out and did not want the same for me. She told me to just have them deliver it. Which I reluctantly did. The day the furniture was finally delivered my Mom cried. It looked nothing like it did in the store. It was a 3 pc. Sofa, loveseat and accent chair. The quality was so cheap and poorly made. I spent over $2000 and the legs of the sofas were plastic, not even wood. The delivery men tried to screw the plastic legs but they would not turn completely align all four corners of the sofas. Over $2000 furniture set with cheap plastic base?
I feel so cheated. I feel even worse for my Mom. I tried to do something to raise her spirits and instead brought her to tears. She tries to hide it from me but says every day she walks in the home and sees the sofas she feels so disappointed. I hope this will help someone reading be very cautious if they decide to ever take a trip to Jennifer Furniture Valley Stream or any other location. Make sure to examine the items thoroughly. They care only about making the sale and certainly not about longstanding quality customer service and relationships.
Reviewed Nov. 3, 2018
I’ll begin by saying you can NEVER get anyone on the phone. They rely on email. Secondly, their “delivery info” does not stipulate how much your delivery fee will actually be. Once I ordered the bedroom furniture, I had to wait THREE weeks before I received it! Let me be clear. This is NOT high end or custom furniture. Finally the day rolls around for delivery and I get an email that says I’ll be given a “window” email the day before. THREE emails later and still no window. When the delivery showed up, the guys wanted to drop off boxes and hightail it out of my home without putting the furniture together! IT CLEARLY states on the page that putting together furniture is part of the fee paid. They stood and argued for a good 15 minutes before I directed them to call a supervisor.
Finally the “leader” of this little crew came back in and said they’d set it up. 4 fuming guys worked upstairs putting it together muttering and mumbling curses in Spanish. I’ve managed to pick up the language after living on the East Coast for the past 20 years. None of it was flattering or professional. I will never purchase a single item from this company again, nor will I ever recommend it to anyone. It is the absolute worst. The ONLY reason we went with Jennifer is because my son really liked the design of head and footboard. He had his heart set on it. I’d sooner sit on a tomato box than buy a piece of furniture from this company. Buyer beware is an understatement when dealing with these people.
Jennifer Convertibles Company Information
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