Jennifer Furniture - Lifetime Guarantee Reviews

I went to their showroom to pick out furniture and was reassured that with my measurements that the couch would fit into my apartment. No problem. I then ordered it online because it was several hundred dollars cheaper. After 1 1/2 months, I called to inquire where my furniture was and was told that it was stuck in a port in California because of paperwork issues. Finally after 2 months, I was contacted for delivery. The day of delivery, was told that they couldn't fit the couch thru my apartment door and they had to put it thru my window for an extra $200. They then put my window in backwards and my landlord had to have it fixed. When I emailed customer service they were rude and tried to blame it on me as the one responsible for making sure it would fit into my apartment. Horrible customer service, not even an apology. Very disappointed. Would not recommend to anyone.

Buyer Beware! On 08/22/19, I left a "price reserve" deposit of $100 on my credit card for a piece of furniture that I was undecided on (I needed to go home with the measurements) simply as a favor to the saleswoman who was a fill-in at the store for that one day so she would receive sales credit in the event I decided to purchase it (MY mistake- lesson to be learned- don't try to be "nice"). I was given verbal and written assurance on the order form that the $100 was unconditionally refundable. When I got home, I realized that the dimensions were not good for my purpose so I called the following day (08/23) to cancel the reserve and was advised they would take care of it on the phone, and the credit on my card would appear in 5 business days. After that time passed with no refund, I called again and was advised by another employee that the refund request showed in the system as "pending" and would post "any day".

The sales agent was quick with his words, promised all the extras that did not happen. Ordered me the wrong couch. Insisted l get the fabric protector service. They don’t combed anything, it’s all a scam! He probably got a check just for recommending them. They are not the same company or do not follow the same standards as the old Jennifer Convertibles. I will never buy anything from them. I hope the set lasts as long as my old set but l was told now they get their parts from overseas. They no longer manufacture in the states.

Jennifer Convertibles in Coram is the worst run store ever. We had impossible dealings with this store.. The salesman that sold us the leather sectional we got was fired 2 days after purchase. We could not speak to him about any of the issues. The Manager of the store at the time was not helpful at all, he did not want to be bothered, told us we should have purchased a more expensive sectional. We had purchased the protection plan for the sectional as advised, shortly I would say 3 months.. the couch started peeling in one section..

After weeks waiting for my delivery finally got a email from Jennifer Convertibles about a delivery day. They give me two options, Thursday and Saturday. I pick up Thursday which is good for me. After 2 hours another email that a mistake was made, that Thursday wasn’t possible, leave me with one option. So I said ok. Stay home Saturday morning to 8pm, nothing. So I called and chat live, still couldn’t get any help. 8:30 I got a call that another driver will deliver my order. I said ok. 9:45pm another call that the driver couldn’t deliver my order so tomorrow, just like that. So unprofessional, make me wasted my time and money. This is my second and last time I’m ordering from them.

My wife and I recently purchased a sofa and love seat from this location. Upon making our purchase, the sales associate said that he was going to drop down the price from $999 to $899 as a favor to us. When I got home I looked up the set online and came to realize that in fact the price was $899. So in fact the sales associate was not doing me a "favor". When we attempted to move the love seat once it was delivered, we noticed that one of the legs was discolored. As I got closer, the leg had been cracked and someone tried to cover it up with a sharpie marker.

I’ve purchased several pieces of furniture from Jennifer over the past 24 years. October 2017 I purchased a living room set. 2 electric recliners and electric couch. The back of the couch broke off. The wood split and the back collapsed. I had emergency brain surgery in 2018. We purchased the elite extended warranty that cover just about everything you could think of. I called to open a claim. I was surprised to learn that Guardsman who handles the warranty can not take a claim over the phone. They will email you the form but you. It’s return via post office. In this day of age I find this ridiculous. Due to my health issues, Dr appointments and testing, I printed the form filled it out and mailed it. Due to be received in 33 days from claim. I was denied. See, because it needed to be returned in 30 days!

In February, 2019 I placed an order for a specialty sofa sleeper - with a mattress upgrade after visiting so many furniture showrooms and online sites. After 7 weeks I called for the status of my order. I spoke with my salesperson, Mike **, another day Bob (he was filling in from another store) who could not locate my order. Days later I called and spoke with Nikki who also could not locate my order number. I demanded to speak to the manager. Mike ** was unavailable (he was at the Home Depot).

I purchased a leather sofa and loveseat for my son. The leather is literally peeling away! The so-called lifetime leather protection plan does not cover this! What a sham! Do not buy from this company! Products are substandard and defective!

On 2/17/19, I purchased the Jag power reclining sofa and the jag power reclining loveseat with console. Order #: **. The delivery men unpacked my sofas on the curb, and brought them up to the second story of my home. When they left, I noticed a rip in the right arm of the brand new couch. I called customer service and the showroom over and over again, and I FINALLY received a call back from customer service telling me that someone would contact me. The person that contacted me was very nasty over the phone and told me “don’t piss me off” when I asked for his supervisor.

Purchased a Kingsdown Vintage Melange mattress on February 24th from Jennifer Furniture in Farmingdale, with the assistance of a very friendly and helpful sales associate, Peter. Got delivery on March 8th, as promised, on time and without incident. Unfortunately, there was some dipping on the mattress four days later making it look lumpy with a hump in the middle of it.

Purchased a custom $1650 sofa bed. Was told 3 months, took 4 1/2 to be delivered. Couch was poorly constructed, no padding in one arm, felt frame when pressing. Custom through pillows must have been sowed buy 14 year old, not square, pattern not centered, looks like a stomach shaped wad, not a custom pillow! Contacted SAW, Jennifer's 'Fix' company. Fought with them for months, several cancellations on their part, always last minute after I took off from work. Finally attempted a fix 5 1/2 month later, and only did a half job, but too frustrated to complain. Now, 7 months after delivery, sitting on couch watching TV, heard groan, fell 4", my legs sitting on frame!! WTF!! Can't wait to see how crappy the service is going to be this time! Probably going to Channel 6 consumer complaints, as whatever these people tell you is a lie. Buy from Bob's, same quality (but shouldn't be for the money), 1/2 the price!!

I paid to have a lifetime of leather repair. I paid $5000.00 for a sectional plus a lifetime warranty to repair or replace worn leather. I have a 2x2 in hole in the leather. I called them and they sent someone over with a camera. He took many pictures of the worn leather and told me that I should have no problem with them replacing the leather. A week later I was called and told that there was nothing wrong with the leather. I wrote to the Better Business Bureau and complained. Jennifer offered me $200.00 credit if I wanted to replace my couch with a new one. I would NEVER purchase anything from them again. When I paid for the warranty, it was down-right theft that they did not honor the warranty. Very bad business people and a bunch of thieves.

In 2014 I wanted Top Grain Leather and I paid close to $2000 for my set. Now it is 2018 and my set is peeling like Bonded Leather. I know what Top Grain looks like because my mother purchase Top Grain Leather 17 years ago from Jennifer and her seat is still in great condition. The store should be held responsible for what they're charging and giving to the customer. I WOULD NEVER PURCHASE FROM THEM AGAIN. THEY ARE TRULY A RIP OFF COMPANY AND SHOULD BE SHUT DOWN.

I will never buy from Jennifer Convertibles again. From day one, when we received our furniture, it was damaged. The back corner of our couch was crushed. Then we also noticed there was no padding in the footrests. They sent someone to fix it. But then a few months later our recliner part broke off, they sent someone to repair it. Then just over the time our warranty ended the recliner part broke again. Since it was out of warranty, they gave me a number to call for someone to fix it, but I would have to pay. I called the number but couldn't get in touch with anyone. Meanwhile the seams on my couch and loveseat are splitting.

Wanting to do something nice for my Mom after her recent Cancer diagnosis. I decided to surprise her with new living room sofas since she was also in process of moving. I stopped by Jennifer Furniture Valley Stream NY, That decision turned out to be one of biggest mistakes I have ever made in my life and the worst customer service I ever experienced. I should have walked away when I selected the furniture and the salesman Gene assured me that the delivery would be about two weeks. At the end of the transaction once I paid and paperwork was completed he told me 3 wks. I was angry then but left it alone. Needless to say I did not get a call for delivery until the 4th week and this is when things really went south.

I’ll begin by saying you can NEVER get anyone on the phone. They rely on email. Secondly, their “delivery info” does not stipulate how much your delivery fee will actually be. Once I ordered the bedroom furniture, I had to wait THREE weeks before I received it! Let me be clear. This is NOT high end or custom furniture. Finally the day rolls around for delivery and I get an email that says I’ll be given a “window” email the day before. THREE emails later and still no window. When the delivery showed up, the guys wanted to drop off boxes and hightail it out of my home without putting the furniture together! IT CLEARLY states on the page that putting together furniture is part of the fee paid. They stood and argued for a good 15 minutes before I directed them to call a supervisor.

I was moving and it was a very stressful time. Shawn and Christine at the Paramus NJ store were wonderful. I ordered a living set with lamps, coffee and end tables. I needed a small dining room set in cottage style and Shawn went online and the perfect one so I ordered it. I was under a time constraint and they met my tight deadline for delivery. My experience was WONDERFUL. Love my furniture. Thanks Shawn... You went above and beyond and made it fun.

I went to the Jennifer on 86th street in Brooklyn looking for bedroom furniture. They didn't have the style I was looking for so they suggested another location in Brooklyn. After going all the way to that store, I see that that store is a LIVING ROOM store and they only have 2 bedroom sets in there. When I asked the guys on the floor if they could show me something in a similar wood (because it's hard to see online) and I basically got a shoulder shrug. Then I went back to 86th street and had to order it sight unseen. BIG MISTAKE. The furniture is so much smaller in the inside than what the measurements are.

The faux leather (pleather) has not held up at all and the insurance purchased is a joke. Everything is not covered. SAD SAD SAD. Both the couch and chair are flaking and peeling. What can you do? Anything at all? Or do we just live with the defective product or toss it.

I brought 2 sofa, one chaise and coffee table with matching dining table set 12/13/2017 but first day of delivery everything was damage. Some people including manager show up my house and pleased to take the delivery and said we fix the damages or we replace whole thing later some other day but now 10 months later 10/10/2018 still I am calling almost every couple of days nobody helping and they offered $500 off store credit towards damage furniture. Price of furniture I brought more than $10000.00. Really bad experience never wants buy from the Jennifer Convertibles in future. And I order sofa and chaise and dining table same class but they deliver mismatch dining table.

Bad furniture/fake guarantee - Was forced to purchase the 200$ Guardsman warranty or if something went wrong either pay 450$ restocking fee or if later date no coverage. Well the furniture is nearly broken into pieces and they're not covering absolutely anything except to clean a stain. I can clean a stain myself.

Went in recently looking for a couch for my new place and Mike ** helped me find the best priced couch for my budget and quick delivery also. I also recommended couple of my friends to him for a bedroom set and dining set in Valley Stream store also. Thanks Mike!

So I purchased a sofa online July 6th 2018 and here it is August 18th 2018 still no couch!!! I was informed my couch would take two to three ** wks to get delivered. ** I'm still waiting. I called the company many times from the customer service number they provide online. The first time I called a woman told me my couch would be here around Aug 8th. Still not compared to the two to three wks they said it would be delivered but ok. I asked her was she sure? She absolutely made it positive that the couch would definitely be here. Lies!! The ** really lied. I'm sooo upset. When I argue with my boyfriend I can’t even send him to the couch. What Imma send him to now...the floor???

On 1/14/18, I ordered Accrington Sectional RAF Chaise/Gray. It was delivered on 2/10/18. Within 10 days of delivery, the seams in several places started to fray and come undone. I immediately contacted Jennifer about the seams. A service technician has come to the home TWICE. The first time, he said that the furniture needed to be replaced and he left. Within a few days, we received a letter saying that we REFUSED attempts to have the furniture repaired and therefore, we could not get a refund or an exchange. This was an lie. We never refused.

The company, customer service, and Garden City store are the absolute worst. I ordered a couch on 5/6/18. I was told that there would be a 6 week wait until it could be delivered. (6/17) OK, I didn't care too much for that, but was OK with the wait at 6 weeks. Eight weeks go by, then 10 weeks, then 11 weeks. I called numerous times asking when the couch would be delivered. No answers. I get a call during the 11th week to schedule a delivery date. I refused to do it over the phone because I wanted to discuss in store before hand. They gave me a discount of $160+ tax. OK. I set up delivery for Saturday 8/5. I receive a confirmation phone call the night before and confirm for 12:15pm - 4:15pm. A friend helped me remove my old couch so I would have no issues the next day when the new couch comes.

A must read before you go to Jennifer - First they did this to my 75 year old mother. They said they would deliver on 7/25. Called 2 hours after delivery was scheduled. Said they had no shrink wrap and could not deliver today? What? They charge crazy delivery Fees. $200 plus they charge tax on the delivery Fee ($217.75). If they have to take the legs off the sofa your delivery charge will then be $350 plus tax ($381.06) - oh yes, it gets better. They charged my mother $381.06 to her credit card. The salesmen double talked her. She had no idea what she was paying for. They deliver the furniture on July 30th minus the rug she purchased. The delivery man tells her she owes him $350 in cash - my mother paid him, oh yes, but had her wits about her to make him sign the paper that he took the $350 in cash from her.

My husband and I placed an order for a couch, two recliner chairs, a table, and a mirror on May 8, 2018. After zero communication from our sales rep, we reached out after four weeks to get an update on its progress. We were told it would be another two weeks (we were originally told 4-6 weeks) and that they had said 6-8 weeks. Fine, maybe a miscommunication. Reached about again after six weeks - the next excuse was that there was a shortage in the white fabric for our couch. Fine. Two weeks later, the next excuse was that the warehouse was closed for Fourth of July - for two weeks. Okay, well needless to say, it is now July 30th and still nothing. I am LIVID. Never again!!!

I ordered a couch on May 20. I have called, and the couch is constantly being delayed by 2 weeks. It is now July 28, and there is another delay until August 7, where it will be shipped to the warehouse. Unbelievable! Am I ever going to get my couch!

My husband and I ordered our living room couch (Foster 6 piece) on 4/23/18. The website said 6-8 weeks. It's now 7/18/18 and my husband got an email stating we will not be receiving our couch until August. We will never order from Jennifer Convertibles EVER AGAIN. I tried calling to speak to an actual person but the lady I spoke to told me due to the fact we ordered it online there is no actual person to speak to. She stated we can only go through email for answers on our order. My husband and I were donating our present couch to a single mother with children and they have been waiting along with my husband and I because there is very poor communication with the manufacturer and the warehouse. This is to whomever wants to read reviews before purchasing something... DO NOT ORDER FROM JENNIFER CONVERTIBLES??? Had I read reviews before ordering I wouldn't be writing this... I would've taken my business elsewhere???

I thought that my transaction with buying a new sectional sofa went exceedingly well. We were given the price I wanted, our sales rep, Paul **, was helpful and friendly, and it was delivered and assembled by polite and diligent workmen on the date specified. I love the furniture I bought. However, when it came to financing, it was told to me that I was receiving that through the store. Imagine my surprise to receive a Synchrony Bank letter in the mail with my brand new Jennifer Convertibles credit card.

The Order date was July 6, 2018, The delivery date was supposed to be July 10, 2018. They did not deliver my furniture on the day they said, and yes I'm still waiting, they also did not call the night before like they promised. After calling to verify and tracking online no order found. The manager named Charlie says, "Oh I can deliver on Friday because your order got cancelled."

I have been extremely unhappy with Jennifer Convertibles since day one! When my bedroom set was delivered the box spring would not fit up the stairs so the delivery men just left it at the bottom of my stairs for me to handle. I had no way to remove the box spring and transport it. Jennifer’s offered no accommodate or ways to help! Then not even a year later one side of my mattress completely collapsed! Again Jennifer’s customer service was awful. I made multiple calls to just try and book an appointment for someone to come and just look at the mattress. When I finally did get through to someone they won’t be coming for 3 weeks. And this is to just look and not even replace the mattress. Extremely unhappy.

Save yourself some trouble and don’t buy from Jennifer Convertibles. They do not stand by their products. We purchased a leather couch and loveseat and after a year the leather started to peel. Customer service refused to do anything. We are left with unsightly pits and peeling with no recourse. All the original salesman’s talk that their products are guaranteed is false. Go elsewhere!!!

I have take 2 days off work for a delivery that was scheduled weeks ago! No show, no call and NO RESOLUTION! The audacity and lack of courtesy of your salespeople at you 86th street location in Brooklyn is disgusting. The manager has contacted the delivery department to no avail and the fact that there is no accommodation is absurd. MY 3 YOUNG CHILDREN ARE SLEEPING ON THE FLOOR BECAUSE OF YOU!!!

I bought my furniture March 23, 2018. Today is June 19, 2018. I have not received it yet. They said on my paper for the six weeks. Here it is three months later still haven’t received my furniture. Call them today. They supposed to get back in contact with me. Hopefully they do it sometime this week. If not I don’t know what to do. I paid $1381 for sectional. I have not received it yet. It’s very frustrating when you pay for something and don’t do **. I hope they compensate me with something. Please help.

Paramus Route 17 location - If I can give this company zero stars, I would. I wish I had read the reviews before purchasing from this company. I've never been so dissatisfied with a furniture experience such as this one. Upon delivery, there was no damage during delivery; however, the dining table I ordered was scratched. It looks like it was scratched from the company who produced it, but since it wasn't damaged during delivery nothing at that time could be done. Here’s the kicker... after reading the tag on the chair regarding the manufacture, I found the SAME set on WALMART'S website for 300 dollars cheaper! After trying to call the store for an hour, no one picked up. So I went there in person. There were no customers in the store for them to be that busy and not pick up and I called them out on it. The woman said she was just about to check her voicemail. How convenient.

Leaving the same review here as I did on Google reviews and Yelp. Update 05/24: Called back the store to see what was taking so long for the refund. Other gentleman working there said he had no record of any refund and Paul, our salesman, was in the basement but should call us back. Spoiler, he didn't. Again tried, Michael **, again, not picking up his phone. Left yet another voicemail but I think it is becoming time to go to the Better Business Bureau. Update 05/22: After calling the number that was given below, we were given the number of the regional manager, Michael **. Of course Mr. ** does not pick up his phone nor does he respond to several left messages. And to top it off, haven't seen the paltry 108 dollars either.

Consumers do yourself a favor a avoid Jennifer leather. I purchased the Riley chocolate brown leather set, I have had nothing but problems with peeling, sinking cushions, it is a real mess. I contacted the so called customer service dept, they sent someone out as a so called courtesy to fix the cushions, but stated that peeling is not covered!!! After purchasing the so called lifetime warranty!!! I would not recommend Jennifer to anyone, they are a ripoff!!!

I purchased a dining room table on President's Day (February 19th). We were told there would be a 2-4 week delivery window. Long story short, we are not nearly 12 weeks later. I will be sharing the whole experience with everyone I know and contacting headquarters at this point.