Jennifer Furniture - Lifetime Guarantee Reviews

Worst furniture ever it has been 5 months without any answer, my furniture was delivered with damages, broken with scratches and the replacement they sent was worst I paid cash they refused to give me my money back, and since then nobody has reached to me, there is no valid phone to call someone. Called the protection plan I bought guardsman and the denied my claim. I just feel they stole my money. Would never recommend to buy in any of these stores.

My furniture was supposed to be exchange back in March. Due to the covid-19. I received an email that the store would be closing until further notice. I do understand this but as of July (since no-one is answering their phone lines) or even prior to July they seem to be still selling and shipping furniture but I am unable to reach a anyone to find out the status of furniture. This is ridiculous and very unprofessional. They could at least respond via email and provide an update. I feel like they are acting as if this transaction never happened.

I bought a 3 piece leather sectional sofa, which the company claim to have lifetime warranty. Now the company is claiming they are under new ownership since yesterday 6/22/2020 and will not be honoring any furniture bought previously. Do not buy from this company. They are very shady and do not answer any customer service calls or emails. I have tried many times since my sofa was broken and never got a response!

I put a down payment on furniture on Feb 1 and Feb 21, 2020for 2 different orders. Understandably, when the COVID 19 situation happened everything changed. That being said, I was unable to communicate nor were any communications received from the company. Multiple attempts were made over the 17 week period to get at least any sort of update. ABSOLUTELY NOTHING from the company. I came to find out today, June 22, 2020, when I went to the store, that the company went out of business during this time, was bought out, therefore no previous customers or their orders would be honored.

I ordered a sofa in February and paid for it. I had bought another sofa from them back in October and it came on time and is lovely, so I thought this would be fine. NO. Silence. No way to get through to store or administrative offices. Full voice mail boxes, circular contact menus that route you around, put you on hold and then disconnect. I complained to BBB who can not get them to respond to me or them.

I purchased a dresser and nightstand for my expectant baby (due May 1) on 3/23/20. Despite multiple attempts via email and phone to set up delivery I had been unable to reach ANYONE. When calling the websales number it stated to reply to the email for quick response (had done that 3 times with no response). After getting through the call menu it prompted to stay on the line for the next available representative in which it held for about a minute then said they are experiencing high call volume and sent me to a voicemail to leave a message but the mailbox was full and it hung up on me.

Last April 2019, I bought a sectional leather couch from JF in Farmingdale NY. It has been by far the worst purchasing experience of my life. They told me 4-6 weeks for delivery. It took 15 weeks. Then, the couch showed up severely beaten and battered. Even though I had a warranty, they fought me for months about it after sending 2 inspectors (that I had to wait for all day). I obviously wanted the damage fixed. Well, to make a long story short, it is now Mid February of 2020 and the problem has only gotten worse.

I would not recommend buying furniture at Jennifer Convertibles. 1150 dollars sofa we got looks like discounted sofa from some very cheap store. The fabric on the seat part is all wrinkled and there's no way of straightening out. When we called Jennifer store they sent some technician to our house to take a look at it. They stated the wrinkles are normal and since it's all cosmetic issue they are not reliable for exchanging it to different sofa. Demo of the sofa we got in the store looks much much better. We are very disappointed and we'll not buy anything else at Jennifer store.

I wish I would have checked here before I bought my 2 easy chairs! Placed order online early December. Was told it should be on the truck by mid-December. It's now January 14th and now they say mid-February. If I didn't have the matching couch and the good price I got, I would cancel the order! Never buying from them again!

In October of 2019 we purchased a love seat and a couch. In the store the couch was very comfortable, the ones delivered to my home are not. There are 2 main problems, first they are as hard as a rock and second the recliners do not recline as far as the ones we sat on in the store. Also, there should be a lumbar support in all the seats, there are not. The store will not adjust the items in our home to match the store and claim that what was delivered is what we asked for so there is nothing else they can do for us. My advice, if you buy something from them get some type of 10 day tryout, because the defects that I noted are not ones you can identify on day of delivery, and the store simply does not care if you have a problem.

I ordered a sectional couch from Jennifer and after I purchased it they sent mean email saying that they would charge me $20 for each piece for each floor they have to walk up. I already paid $150 for delivery and now they hit me with new BS charge. Then the guy delivered the furniture and the big piece wouldn't fit up the stairs. So they took it back and I called the company and they said the delivery man should've told me that they could send a man out and take it apart and then put it back together, all for only $215. I told them to cancel and they gave me a very hard time and told me there would be a 30% fee.

Mattress didn't lay flat. Delivery guys told me they had to leave it. Called Jennifer. Told I should have sent it back. The worst piece of crap I have ever purchased. Used their products for years. Didn't know how bad it's become. Should have read reviews. DON'T BUY JENNIFER FURNITURE - IT'S CRAP. AND CUSTOMER SERVICE IS EVEN WORSE!

We purchased a leather sectional with 2 ottomans, it created a Pit style couch. It was purchased new for the Jennifer showroom in Jensen Beach, FL. They purported the couch to be 100% leather. They lied. Only the print tops of the cushions were leather, the rest was plastic, it began disintegrating and peeling off. I complained to them, but they never answered and then suddenly The showroom went out of business. The one year guarantee, they so proudly boast, means nothing because it falls apart after the year. They have it timed. I had to cover the shredded parts with throws for years until I finally brought them to the dumps. Not even Goodwill would take them, that tells you how horrible they were. Please anyone reading this, DO NOT BUY FROM THIS COMPANY! I have plenty of pictures, you can view.

I went to their showroom to pick out furniture and was reassured that with my measurements that the couch would fit into my apartment. No problem. I then ordered it online because it was several hundred dollars cheaper. After 1 1/2 months, I called to inquire where my furniture was and was told that it was stuck in a port in California because of paperwork issues. Finally after 2 months, I was contacted for delivery. The day of delivery, was told that they couldn't fit the couch thru my apartment door and they had to put it thru my window for an extra $200. They then put my window in backwards and my landlord had to have it fixed. When I emailed customer service they were rude and tried to blame it on me as the one responsible for making sure it would fit into my apartment. Horrible customer service, not even an apology. Very disappointed. Would not recommend to anyone.

Buyer Beware! On 08/22/19, I left a "price reserve" deposit of $100 on my credit card for a piece of furniture that I was undecided on (I needed to go home with the measurements) simply as a favor to the saleswoman who was a fill-in at the store for that one day so she would receive sales credit in the event I decided to purchase it (MY mistake- lesson to be learned- don't try to be "nice"). I was given verbal and written assurance on the order form that the $100 was unconditionally refundable. When I got home, I realized that the dimensions were not good for my purpose so I called the following day (08/23) to cancel the reserve and was advised they would take care of it on the phone, and the credit on my card would appear in 5 business days. After that time passed with no refund, I called again and was advised by another employee that the refund request showed in the system as "pending" and would post "any day".

The sales agent was quick with his words, promised all the extras that did not happen. Ordered me the wrong couch. Insisted l get the fabric protector service. They don’t combed anything, it’s all a scam! He probably got a check just for recommending them. They are not the same company or do not follow the same standards as the old Jennifer Convertibles. I will never buy anything from them. I hope the set lasts as long as my old set but l was told now they get their parts from overseas. They no longer manufacture in the states.

Jennifer Convertibles in Coram is the worst run store ever. We had impossible dealings with this store.. The salesman that sold us the leather sectional we got was fired 2 days after purchase. We could not speak to him about any of the issues. The Manager of the store at the time was not helpful at all, he did not want to be bothered, told us we should have purchased a more expensive sectional. We had purchased the protection plan for the sectional as advised, shortly I would say 3 months.. the couch started peeling in one section..

After weeks waiting for my delivery finally got a email from Jennifer Convertibles about a delivery day. They give me two options, Thursday and Saturday. I pick up Thursday which is good for me. After 2 hours another email that a mistake was made, that Thursday wasn’t possible, leave me with one option. So I said ok. Stay home Saturday morning to 8pm, nothing. So I called and chat live, still couldn’t get any help. 8:30 I got a call that another driver will deliver my order. I said ok. 9:45pm another call that the driver couldn’t deliver my order so tomorrow, just like that. So unprofessional, make me wasted my time and money. This is my second and last time I’m ordering from them.

My wife and I recently purchased a sofa and love seat from this location. Upon making our purchase, the sales associate said that he was going to drop down the price from $999 to $899 as a favor to us. When I got home I looked up the set online and came to realize that in fact the price was $899. So in fact the sales associate was not doing me a "favor". When we attempted to move the love seat once it was delivered, we noticed that one of the legs was discolored. As I got closer, the leg had been cracked and someone tried to cover it up with a sharpie marker.

I’ve purchased several pieces of furniture from Jennifer over the past 24 years. October 2017 I purchased a living room set. 2 electric recliners and electric couch. The back of the couch broke off. The wood split and the back collapsed. I had emergency brain surgery in 2018. We purchased the elite extended warranty that cover just about everything you could think of. I called to open a claim. I was surprised to learn that Guardsman who handles the warranty can not take a claim over the phone. They will email you the form but you. It’s return via post office. In this day of age I find this ridiculous. Due to my health issues, Dr appointments and testing, I printed the form filled it out and mailed it. Due to be received in 33 days from claim. I was denied. See, because it needed to be returned in 30 days!

In February, 2019 I placed an order for a specialty sofa sleeper - with a mattress upgrade after visiting so many furniture showrooms and online sites. After 7 weeks I called for the status of my order. I spoke with my salesperson, Mike **, another day Bob (he was filling in from another store) who could not locate my order. Days later I called and spoke with Nikki who also could not locate my order number. I demanded to speak to the manager. Mike ** was unavailable (he was at the Home Depot).

I purchased a leather sofa and loveseat for my son. The leather is literally peeling away! The so-called lifetime leather protection plan does not cover this! What a sham! Do not buy from this company! Products are substandard and defective!

On 2/17/19, I purchased the Jag power reclining sofa and the jag power reclining loveseat with console. Order #: **. The delivery men unpacked my sofas on the curb, and brought them up to the second story of my home. When they left, I noticed a rip in the right arm of the brand new couch. I called customer service and the showroom over and over again, and I FINALLY received a call back from customer service telling me that someone would contact me. The person that contacted me was very nasty over the phone and told me “don’t piss me off” when I asked for his supervisor.

Purchased a Kingsdown Vintage Melange mattress on February 24th from Jennifer Furniture in Farmingdale, with the assistance of a very friendly and helpful sales associate, Peter. Got delivery on March 8th, as promised, on time and without incident. Unfortunately, there was some dipping on the mattress four days later making it look lumpy with a hump in the middle of it.

Purchased a custom $1650 sofa bed. Was told 3 months, took 4 1/2 to be delivered. Couch was poorly constructed, no padding in one arm, felt frame when pressing. Custom through pillows must have been sowed buy 14 year old, not square, pattern not centered, looks like a stomach shaped wad, not a custom pillow! Contacted SAW, Jennifer's 'Fix' company. Fought with them for months, several cancellations on their part, always last minute after I took off from work. Finally attempted a fix 5 1/2 month later, and only did a half job, but too frustrated to complain. Now, 7 months after delivery, sitting on couch watching TV, heard groan, fell 4", my legs sitting on frame!! WTF!! Can't wait to see how crappy the service is going to be this time! Probably going to Channel 6 consumer complaints, as whatever these people tell you is a lie. Buy from Bob's, same quality (but shouldn't be for the money), 1/2 the price!!

I paid to have a lifetime of leather repair. I paid $5000.00 for a sectional plus a lifetime warranty to repair or replace worn leather. I have a 2x2 in hole in the leather. I called them and they sent someone over with a camera. He took many pictures of the worn leather and told me that I should have no problem with them replacing the leather. A week later I was called and told that there was nothing wrong with the leather. I wrote to the Better Business Bureau and complained. Jennifer offered me $200.00 credit if I wanted to replace my couch with a new one. I would NEVER purchase anything from them again. When I paid for the warranty, it was down-right theft that they did not honor the warranty. Very bad business people and a bunch of thieves.

In 2014 I wanted Top Grain Leather and I paid close to $2000 for my set. Now it is 2018 and my set is peeling like Bonded Leather. I know what Top Grain looks like because my mother purchase Top Grain Leather 17 years ago from Jennifer and her seat is still in great condition. The store should be held responsible for what they're charging and giving to the customer. I WOULD NEVER PURCHASE FROM THEM AGAIN. THEY ARE TRULY A RIP OFF COMPANY AND SHOULD BE SHUT DOWN.

I will never buy from Jennifer Convertibles again. From day one, when we received our furniture, it was damaged. The back corner of our couch was crushed. Then we also noticed there was no padding in the footrests. They sent someone to fix it. But then a few months later our recliner part broke off, they sent someone to repair it. Then just over the time our warranty ended the recliner part broke again. Since it was out of warranty, they gave me a number to call for someone to fix it, but I would have to pay. I called the number but couldn't get in touch with anyone. Meanwhile the seams on my couch and loveseat are splitting.

Wanting to do something nice for my Mom after her recent Cancer diagnosis. I decided to surprise her with new living room sofas since she was also in process of moving. I stopped by Jennifer Furniture Valley Stream NY, That decision turned out to be one of biggest mistakes I have ever made in my life and the worst customer service I ever experienced. I should have walked away when I selected the furniture and the salesman Gene assured me that the delivery would be about two weeks. At the end of the transaction once I paid and paperwork was completed he told me 3 wks. I was angry then but left it alone. Needless to say I did not get a call for delivery until the 4th week and this is when things really went south.

I’ll begin by saying you can NEVER get anyone on the phone. They rely on email. Secondly, their “delivery info” does not stipulate how much your delivery fee will actually be. Once I ordered the bedroom furniture, I had to wait THREE weeks before I received it! Let me be clear. This is NOT high end or custom furniture. Finally the day rolls around for delivery and I get an email that says I’ll be given a “window” email the day before. THREE emails later and still no window. When the delivery showed up, the guys wanted to drop off boxes and hightail it out of my home without putting the furniture together! IT CLEARLY states on the page that putting together furniture is part of the fee paid. They stood and argued for a good 15 minutes before I directed them to call a supervisor.