Jennifer Furniture - Lifetime Guarantee Reviews

My experience shopping with Jennifer Convertibles was very wonderful. It was an in-store purchase. The salesman was very nice, no complaints whatsoever. The only thing I find about the store was when you buy something as a floor model; they don't even have anything for you to wrap it with. They don't have the clear wrap, I guess that's the store policy, but that's not good. At least have something to wrap the furniture up. But other than that, there was no problem with the store, and the salesperson. Everything else was fine.

I thought the lady from Jennifer Convertibles did a great job. This company has great service and does business the way it should be done.

I am happy with Jennifer Convertibles. Everything was satisfactory and the delivery guys were very good.

We made an in-store purchase of a recliner sofa from Jennifer Convertibles, and the representative who made the sale was very good. She was a really helpful salesperson, so I had a pleasant experience. The delivery team also did a good job, so we’re perfectly satisfied with the services and the delivery.

We ordered our couch Sept 10th 2015. On the contract it said 4 to 6 weeks for delivery so we were having our floors redone and got rid of our couches figuring we would be without couches for a couple of days. We are now going on 8 weeks. Still no couch... Very frustrating. When we call the store we are promised calls back but never get them.

I purchased a living room set (sofa and loveseat) from Jennifer Convertibles in July but I didn't get it until September because they ran out. The sales representative was friendly and the delivery crew was very good. However, I didn't like the fact that I had to wait an extra two months for my delivery. I'm happy with the product, but I disliked the long wait for it.

I like the feel of the sectional sleeper sofa that I purchased from Jennifer Convertibles. I chose them for their price on the 4th of July sale. Mary, the sales representative, was very nice and helpful. We had a tight freeze and it swelled in our house. We bought another sofa so I was replacing furniture and she was very sympathetic and pushed our orders real quickly. We were having a very unpleasant time but it was very pleasant and easy experience with them.

The sales person at Jennifer Convertibles was super friendly, non-overbearing, and helpful in terms of comparing the different products in the showroom. We went with our daughter, and were in and out in a very short amount of time. Also, the pricing is great and the quality is good. We had a great experience and would go back.

I like the style and the material of the couch set we bought from Jennifer Convertibles. Their price is much better compared to other retailers. The sales representative was very friendly and answered all of my questions. Their delivery team were all friendly too and professional. It was a great experience. I love their product and I would definitely recommend to our friend or family member. And I do look forward to shopping with them again in the future.

Everybody in Jennifer Convertibles was good. Product came in as it was supposed to. Their salesman was very friendly. It was a good transaction - pretty simple. It was very thorough and well handled.

I got good value for how much I pay at Jennifer Convertibles. So far everything has been positive and I am enjoying what I bought. I like the color, style, comfortableness and price of the loveseat and ottoman I purchased from them. I got the items at 40% discount at their store, and the sales rep was knowledgeable, friendly, patient and was very informative. There was a little inconvenience when I had the products delivered at my house because the ottoman arrived broken -- they should have checked that out before delivering it. However, I didn't have any problem with getting it back. They told me it was going to take about two weeks, but instead I called the store where I bought it and they immediately sent it to me in about five days.

I purchased a sectional and recliner chair which was delivered Labor Day weekend. The sectional had to be replaced in which I kept calling the store and after a week of not getting a call back I had to go in and speak with a manager. After receiving new couch it was defective again. I have spoken with Meryl ** more than once and I am hoping for a call back from her this week. I have been corresponding with an email address Photos@jenniferconvertibles.com and at first they were very quick to help me. Kept telling me I would hear back in three business days, heard nothing. I reached out. Told me that they would get back to me in two business days. It's now been over a week and nobody has gotten back to me. Why give a time frame if you can't comply with it. And to ignore emails makes me feel like I'm not important as a consumer.

I bought a couch from Jennifer Convertibles eight years ago but my cat destroyed it. The couch was good so I decided to go back. I have to buy a new one every two or three years. The prices were slashed down when we went back to the store. The sales representative was very helpful and answered all of our questions. I was happy with the delivery time and it's great that they came to the apartment right on schedule. Putting the couches into the living room was not the easiest thing to do but the delivery crew was very nice and did a good job. I'm very happy, very comfortable and seeing very good progress. We love the new couches and overall it was fantastic.

Jennifer Convertibles is located just a couple of blocks from my home. I've purchased from them before but recently purchased a sofa. Their sales representative was very friendly and the delivery was a smooth transaction. It's a simple process which is a very good thing and everything's excellent.

The manager at Jennifer Convertibles was great with us. He helped us out, and all around, from start to finish, everything he set up for me is good. The couch is great, too.

Jennifer Convertibles delivered my sofa, set it up quick and cleaned up everything. Their crew was good and the transaction was smooth.

My wife and I are very happy with Jennifer Convertibles. We were going for a sleeper sofa and had no idea what to look at. Our sales representative spent quite a bit of time with us showing us various things and educated us on the process. That was very helpful, so we were very happy with the experience.

I chose Jennifer Convertibles for the variety of choices that I have with them. My experience was all-around good.

It was a good experience with Jennifer Convertibles. The delivery crew was perfect. I'm very happy with them all in all.

I got a couch, a chair and ottoman from Jennifer Convertibles. I took advantage of the complimentary design consultation and it was a good experience. They delivered the items and the crew was fine. However, one of the cushions that were delivered to us had a stain on it and I'm still working to get it rectified. They've come out, taken pictures, and they tried to have it come off but it wouldn't. So now I'm just waiting from the service department to figure out what they're going to do. It's been a month now. I realize accidents happen, but as long as it's rectified it would be okay. I paid a lot of money and it's not 100% the way it's supposed to be.

My husband and I purchased a leather blend sleeper sofa from Jennifer Convertibles in 2009. We paid a great deal more for it than I wanted to ($964.49, to be exact), but was assured from the sales associate in the storeroom that it was money well spent because the couch was quality and we would be happy with it for years to come. He said that if we were worried about anything happening to it, we should strongly consider purchasing the Jennifer Convertibles "Upholstery Shield Lifetime Leather Protection Plan," as it would cost us $99.99 extra but that it would give us peace of mind. We took his advice and paid for the plan. Within only a few years of owning it, we noticed that leather pieces were practically falling off of it.

I bought a sectional couch from Jennifer Convertibles because of the advertisement price. I like that it was able to fit in my basement. I bought them from the store and the sales representative was perfect and helpful. And the three delivery crew came on the time and called me before they came. They removed all the packaging, carried the couch downstairs and were very careful not to damage any walls going down. The gentlemen assembled it very quickly and were very polite. And I appreciate that no mess was left behind. My experience with Jennifer's was very positive and would definitely buy more from them as my needs become available. I'm very satisfied and I would recommend them to a friend.

Jennifer Convertibles are the best as far as convertibles go. I bought a little loveseat from them. Their sales representative was helpful. I knew what I wanted so it didn't take long. Their delivery team was good too. They brought it right in and it fit. It was a good purchase.

We purchased a sofa bed from Jennifer Convertibles on Columbus Day. We heard that it always had good comment and we know it was a good sofa bed. Their staff was very cooperative, helpful, knowledgeable and informative from beginning to end. Everyone was terrific.

I couldn't find the type of sectional I was looking for anywhere else and bought it at Jennifer Convertibles, which was on sale. I love the whole look. The sales rep was very helpful and took a long time with me to pick out the fabric because I didn't pick the fabric off the floor. He was excellent. I didn't get that from any other place I went. However, the thing I'm worried about is that I got something in the mail from Guardsman and I never even purchased it.

Jennifer Convertibles have the guarantee if it got stained, I could buy the insurance. Everything was on sale so I got the down-filled sofas because it's soft and I like the way it feels so I bought two sets. Their product is good. However, the representative wouldn't let me combine them in the same delivery, charged me for two deliveries, and then never told me when the delivery was. They didn't even call me a day before and say it was gonna be delivered next day which is one things that they should work on. So apparently they just showed up and then he wanted to recharge me for third delivery fee but I argued with him so he didn't charge me any more. It was all dirty, so they had to go and get me a new one.

I've known Jennifer Convertibles for about 30 years and I like the quality of their furniture. This time around, I purchased a console table and a couch from them. I walked into the store for the purchase and their sales representative there was very nice and helpful. Moreover, the delivery crew knew their stuff and they put the furniture together in two seconds - they were in and out.

My daughter purchased a Jennifer Convertibles sofa for me and my son. We asked for beige but it came in another color but it's okay. It's nice and comfortable. The delivery team was courteous and so far, our experience with Jennifer Convertibles has been good.

I went to Jennifer Convertibles looking for a small convertible sofa. I bought this little cheap thing at $399 and then upgraded all these things to the point that it got up to just under $1000. Money is not the issue. I expect that when I buy something and it comes, that it's at least workable. This thing has wires thicker than what you get at the dry cleaner, the wires hang off each side of it. There's something that fell off it, it's sitting on the floor. The reason I paid so much for this garbage thing is that I wanted a better mattress. A friend of my mother and her friend, an older woman in her 80's, they were coming and this is the bed they were going to sleep on. They were so afraid of it because when you close it, if you're not careful it will break your fingers. It snaps like a trap when you trap an animal. It's very scary.

Well, I after threatening to cancel the order completely I was phoned that day by the store saying that they can deliver all of the furniture with the exception of the chair and ottoman which will arrive at the end of October and not charge me for delivery which I agreed to.

I’m happy with what I purchased from Jennifer Convertibles. I also had a very good experience with them at the store. Last year I was in the process of moving and I went to a few furniture stores, and Jennifer Convertibles was my last. I was contemplating on a piece of furniture but I ended up not getting it. Then I had bought something from another furniture store, but when they brought it here, it couldn’t fit through my apartment door. So I ended up almost for a year that I didn’t have furniture. I then happened to look into Jennifer Convertibles again, just because they had more of like a variety of colors and styles than what I found in the other furniture stores and I ended up coming across a great piece that I really liked.

I purchased a living room set and was told if I took out the guardsman protection plan it would cover any damage to the furniture even animal damage. I even asked the salesman specifically about that. When I had a problem I was told it did not cover animal damage except fluid damage. I requested a refund for the useless plan and was refused. I will never purchase another thing from Jennifer Convertibles again.

Jennifer Convertibles, their salesman and the delivery were fine. I would recommend them to a friend.

My overall experience with Jennifer Convertibles sucked. I purchased a sofa, a loveseat and a couch from Jennifer Convertibles. They have great quality and their sales guy was a great person. He did his job and the delivery team is fine. But I had to wait two months for my couch just because of back order. I was without couches for the summer and I got no compensation for that.

This is a long story. From day 1, told I was able to pay with a credit card through finance but to find out it had to be debit. Then it was delivered and there were problems - 3 seats did not work. 4 weeks later the tech came and said he had to order parts, could be 3 more weeks. Then I went and paid the store a visit and the manager called the service dept. and told me that someone would be there in 3 days with the parts to fix it. Well 3 days went by and no call, called manager -he told me I didn't hear him when he told me that the parts were going to be UPS to me. Wait it gets better, he told me that it was easy for me to install the part!!! ARE YOU KIDDING ME!!!

Jennifer Convertibles is in our local area and I purchased a sectional sofa and a chair from them at a Fourth of July sale. They were great, really good, efficient, very professional and considerate. We are thrilled with the quality of our sofa because I bought something years and years ago and quality has always been good. It looked as good as this one does, so maybe it has improved. However, somebody's got to fix the phone service at our local store because it was really irritating. I literally had to drive down there to get somebody on the phone that I could understand as it sounded like they're underwater. They're frustrated. and not getting any attention, complaining and nobody's listening to them. Fix their phone.

I purchased a leather sectional from the store along with a Guardsman protection plan - what a joke. The furniture kept breaking and they sent someone to fix the sofa - 3X! When I complained about how unhappy I was with the furniture quality, inconvenience of a constant broken couch and poor service, they got angry. After finally coming to a settlement for a replacement, guess what? Jennifer no longer had that sectional or anything close in size and style. They are completely unwilling to help in this matter and were rude and dismissive. They are really quick to sell you a protection plan that costs you money and in the end causes you to pay double for a replacement!!

I had a couch before from Jennifer Convertibles and it's comfortable so I wanted to get another one. I liked the couch that I saw online and I purchased it. It's big, spacious, soft and I feel very comfortable when I sit or lay on it. The online ordering process was easy. It was a good experience, and I would recommend Jennifer Convertibles.

My first NEW purchase! How excited I was a NEW couch. Well, if only that easy. I purchased this couch February 2015. It was delivered April 2015. The delivery was rough. They were squeezing the couch into door when the legs needed to be removed. The guys just didn't care or won't take time to figure how to manage and get into the apartment. July 28th, I had it - Sent an email to photos@jenniferconvertible.com. Wrote a detailed email w/ pictures: The couch is less than 6 months old and after submitting pictures noticed the overall wear of couch is horrific. The middle cushion is sinking already. The armrests are pilling. Just an overall disappointment. After sending two emails, and follow up, I was sent new bottom cushions as a 'fix'.

After months of back and forth with Jennifer furniture, my replacement furniture finally arrived 2 months after it was promised. It is in my beach house so I won't be able to see if this new furniture is any better than the defective set until next year since our house is closed up for the season (It is a totally different set from a different manufacturer). At this point, I'm just going to cross my fingers that it's going to be comfortable and safe. Am I satisfied, sort of?

I bought a sofa from Jennifer Convertibles along with the warranty. There are only 2 adults that live in our home and less than three years after purchase, the main back frame cracked and is bulging out. The warranty will not cover it and all the stores in CA are closed. I have tried to call headquarters but no response. Anyone who is thinking of buying anything from them DON'T. Cheap product and terrible customer service.

I purchased two chairs from the East Hanover, NJ location for my living room in May 2015. I was told they would be in and delivered 4-6 weeks. When I called to check status I received the runaround and false promises from the Manager Xavier. I called a week later and they told me that Xavier quit. I finally had to contact the district manager in corporate Gerry **. Gerry took some money off for my inconvenience and I paid the balance in full over the phone. Finally the chairs were delivered the end of August. Upon delivering I noticed two white stain rings on the top of the chair. The delivery men told me I would have to call customer service. I called and they sent Guardsman out to try to remove the stain. They came out and were unsuccessful in removing the stains. Guardsman sent a report to Jennifer Convertibles and told me that someone would be in contact with me.

I submitted a review about a transaction I had with Jennifer Convertibles and back again to express my appreciation for the publication of my review and whoever called Albe (Jennifer convertibles sales personnel).

I bought my sofa & love seat about 3 years ago & I have been fighting with customer service & the warranty that they sold me about 6 months after my purchase. The entire couch is peeling back arm seat cushion. Looks like I purchased a piece of **. $2700.00 worth of **. No one care. No one helps. They can't even supply me with the name of the manufacturer so I can purchase new skins. Don't buy anything from them including the warranty.

I purchased a contract for any repairs needed on my furniture that I purchase, supposedly good for 5 years. I have not been able to contact Jennifer Convertibles to honor the contract as they closed all California stores and will not accept calls at the previous store even though there is a voicemail indicating if I have a problem to leave a message. I am unable to leave a message and I am stuck with a contract that I paid for to have any repair necessary on a dining room table and chairs, a love seat and a leather sofa bed. If there is a class action suit, I am there!!! This is pure theft to the consumer.

We ordered a sofa bed in March of 2014. In less than a year one of the back pillow seams opened. We went into a Jennifer store in Manhattan and asked what could be done. We were told that if we had purchased the Guardsman Protection Plan they would fix the seam and if there were any stains that too would be covered. WRONG! Guardsman will not cover the stain(s) because we did not specify the type of stain and seams are not covered. Moral of the story, DO NOT waste your money on JENNIFER nor GUARDSMAN.

On March 16, 2015, I purchased a furniture set (sofa, loveseat, chair and ottoman) from Jennifer Convertibles for $2,019.60. This amount included the cost of the furniture, a protection plan, tax and delivery. The furniture was special order so it took 6-8 weeks to deliver. The furniture was delivered on May 12, 2015 in good condition. On June 19, 2015, I noticed a tear in the corner of the loveseat coming from the base of the couch to where the seat cushion is attached. I proceeded to inspect my furniture and found similar tears beginning on all corners as well as seams opening between the cushions. I called the store where I purchased the furniture and they gave me headquarters number to call. I was wished good luck by my sales person. This was my first sign that what was to follow wasn't going to go well.

I purchased a sofa bed and the Protection Plan from Guardsman they sell supposedly to cover a five-year period on July 2013. The sofa is now sagging so much that it is very difficult to rise from it - especially for a senior citizen like myself. The bed on the sofa has never been opened. Once called neither Guardsman nor Jennifer will commit to rectifying the situation. I wrote a letter to Jennifer to the address they publish on their work order but the Postal Service returns it "Undeliverable." That is a non-address according to the Postal Service. Try calling: one phone is permanently busy; the other is no answer.

My husband and I bought and paid a lot of money around 3 yrs ago for a Jennifer Leather couch. They swore it was leather. We are two retired people with no children and no pets. We used a sheet to cover the couch when we sat on it which was not very often and to our utter disgust, the so called "leather" is peeling and cracking and... IT IS NOT LEATHER BUT CHEAP VINYL. I will NEVER buy from them again and I hope anyone reading this is aware of their scam. No wonder why they have soooooo many bad reviews. This is false advertising and against the law.

My husband and I purchased a 3 pc living room set in black bonded leather, Anda 3 pc wall unit. We had also ordered a 3 pc table set. Everything was to be delivered before Thanksgiving 2014. We were informed after we called the store that the tables were backordered until sometime after the holiday season. So we canceled the tables and took delivery of the 3 pc living room set on 11/28/2014. The delivery guys broke the handle on my screen door, scratched the arm on my loveseat, and cracked one of the corners on one pc of the wall unit. That was just the beginning!!

I purchased the sofa in the Brooklyn store on 86 street. It was delivered but did not fit my room. When I called the store number to try and return the item I was spoken to in an unfriendly manner, told that no returns are accepted in a tone like how dare I even ask. Apparently unlike Sears or Macy's they do not accept returns. The furniture is made of very cheap material and is put together poorly. Needless to say I do not recommend Jennifer Convertibles to anyone.

I purchased a sofa bed 8 years ago. I have life time protection plan and a cushion has a cut in it. Have called and was told a tech would contact me. E-mailed also but cannot get return call.

When you call their Stuart, FL number, you are redirected to a radio station that says you're caller 15 and won a free cruise. Scamadviser says the radio station site is based in Czechoslovakia and the person who set it up is using some kind of proxy to hide their identity. The site looks legit, so it is tough to detect. It is a new scam, so there are few reports out, but more and more are surfacing.

Myself and my wife went to the store in totowa and order sofa, coffee table, lamps, center rug and dining set in march and we did not get it until june 9th 2015. The dining set came in damaged and they did not come back to fix. We returned some items and we did not get our refund till date. It's over 3 weeks now. The worse part of this transaction was we did not get our lamps till date. We have been deceived that the lamp is at the warehouse and went back to store and back to warehouse. Till date we never got it and never got the refund either. The worse store ever... I will not recommend this store to nobody not even my enemy...

Save yourself the agony of purchasing defective items at an overpriced rate. I purchased a king-sized mattress in June of 2014 which cost me well over 1000 dollars. From the very first night that I laid on this mattress, I noticed that I was sleeping on a decline. The top middle of the bed had a large dent. It felt really awkward and I woke up with severe back pains. I immediately called their claim center to address this problem. This company knowingly sold me a defective item that causes me unnecessary pain and suffering!!!

I ordered a Cassandra sofa bed after falling in love with the store model - comfy and deep. Love at first sitting. The Cassandra that was delivered to me has cushions like bricks. Far from being able to sink into the cushions, I felt myself actively repelled. Moreover, the 2 small side cushions are filled with scraps of something - not even a pillow. When I protested that what arrived was not what I thought I was buying, I was told that there was nothing wrong with the sofa, that it met all the manufacturer's specs. The comfortable sofa in the showroom was 'broken in'. This Cassandra was the third Jennifer I have purchased, and I have never had this problem. No More Jennifer. Buyer Beware. An expensive experience of indifference and fraud.

We bought the Liza Full Sleeper from Jennifer Furniture on the 26/10/12. We noticed that the leather is peeling. I have continuously asked them to repair it. They are slow to respond and now say that it will take 5-6 months to repair - if ever!

Came into the store and told salesman that I only want a sofa bed with a memory foam mattress. I said to not show me anything that doesn't come with a memory foam mattress. Salesman opens a couch, invites me and my daughter to try out the memory foam mattress. I was pleasantly surprised. I found a set that I loved. Confirmed again that the memory foam mattress comes on it. Again the salesman said "yes, it comes on it". Fast forward to June 2nd, delivery day. Guess what??? NO MEMORY FOAM MATTRESS!!! Called the store immediately and my salesman was off that day (amazing). Spoke to a woman who told me my set doesn't come with the memory foam mattress and it can't even be ordered! WOW, conned and lied to.

Purchased group and, since they don't provide any stain and repair coverage, purchases an extended warranty which promised they would send techs for repairs or stain removal.

Couch tore. They fixed it looks horrible, color is leaving leather, going flat in arms cushion won't stay on. Staples sticking out. Need I say more. Very mad. They are out of business in Mich.

I ordered furniture and 2 bed sets from Jennifer Convertibles April 4th 2015 and I really regret that decision. It's May 26th 2015 and we have not received our furniture yet. My family and I decided to move to Florida from NJ and the store managers guaranteed that we were going to receive our order by May 4th. It was a long wait but we thought it was reasonable considering that our order was coming from NJ. May 4th came and went and the managers said that since our order was so big the delivery guys needed to get a bigger truck since they were doing other deliveries in Florida as well. I said "fine, when is the next truck coming?" and the managers replied "we don't know".

Ordered furniture in Dec. of 2014 in the Coram showroom with a deal I thought was great. Was told by the salesman that I would receive within 3-5 wks. 5 wks go by and I'm told, "There has been a delay of 3-4 wks, now the ETA is Feb. 25." I walked into the showroom on Feb. 24 only to be told "Sorry, the recliner and chair you ordered is discontinued!" Plus, the coffee and end tables I wanted were never ordered at all! Unbelievable. So, I started contacting VPs of Sales and managers and ultimately canceled my first order. Received an email on March 3rd saying, "Please accept our apology, go to our Farmingdale showroom and pick out another recliner," which I did. Also chose another bedroom set. This time the eta was around April 3rd.

At 9:34 am on 4.17.15, the contracted delivery service arrived to deliver the furniture that was scheduled for re-delivery today. The 1st attempt (4.10.15) resulted in a refusal since the pieces didn't fit in our elevators and no one even mentioned to us to take that into consideration (the sofa sectional is 120" x 89"). So I was told I needed to pay an additional fee of $250 for redelivery and disassembly per piece! I was told the chaise would fit but the sofa needed to be taken apart. The 2nd delivery attempt failed as well because they took apart the wrong piece and then again requested I pay yet another fee for redelivery and assembly for the other part... It has now been 11 weeks since we placed the order and paid in full when it was promised to us in 6-8 weeks time.

We had purchased a sectional from Jennifer Convertibles and it took 6 weeks for it to be delivered which is fine. The delivery man came today to deliver the couch. At that point the man walked in, looked at the stairway and said it's not going to fit. He didn't want to try because it was a difficult process. I then stated for him to try no matter what. They brought in the 1 part of this sectional and attempted to bring it upstairs in which there was an attempt that was lack thereof. The delivery man then stated I don't know what I am talking about. The comment "You do it" and I "don't know how to listen" came from his mouth. He then started laughing in our faces and started speaking Spanish together and laughing again. I stated "I want you to try again." He shook his head and said I don't know what I'm talking about, it is not going to fit in, he is not going to do it cuz it's not his problem!

The worse experience EVER. Not only did they tell me I would get my couches in 3 weeks, I got them 2 months later. Also when the driver came to my house he had the nerves to tell me in the most unprofessional way that he will not bring my couch in unless I pay him at the door first. MIND YOU they NEVER told me there was a walk up fee to bring up my couch. The driver named ** told the dispatcher the situation and she told him he has to attempt in bringing the couch up because is a customer service issue and they will call the store and have the store pay him (so she told me as well).

I ordered a couch set from Jennifer convertibles in Farmingdale NY at an excellent price by their supervisor **. Unfortunately when the couches were delivered, they were not handled carefully. The top left corner on the loveseat had a giant hole in it from someone sliding it across the truck floor. I called back the store while the delivery crew was here but the store said I had to go through customer service. I then had to file a claim and it took almost 5 days to hear back from someone. The material for the couch shipped within 2 weeks, which is extremely too long.

We bought a living room set last February, very unhappy with this set. The sofas are not well constructed at all. They both sink in the middle, one of the cushions is torn, fabric is cheap. I will never recommend or buy another piece of furniture from them. We bought this from the Orange Store, it was the floor model because they had a going out of business sale, but they are still there. False advertisement.

They gave me a delivery date 2xs. Each time cancelling and not letting me know. I had to email them. Now I'm at the point I just want a refund. I lost all trust in them. I don't feel like I'm ever going to get the furniture. Feels like I've been ripped off. Now they want to wait again. Too many excuses and you have my money.

Purchased a couch from Jennifer Convertibles on 2/28/15, the cats was supposed to be delivered within a week, date was pushed back to two 3/22/15 upon delivery, even though I was told the door only had to be 34 and half inches, my door is 36 inches. The delivery man stated after one attempt that they cannot put the couch inside, my landlord didn't want them to take lock doors but she did state that they could loosen the spring to the door. They lied and said that they offered the landlord waiver, is which they only mention waivers but never presented the papers. They took my couch back, now they want me to pay over $300 to have the couch delivered again and to be disassembled. When I went to try to get my money back, Jennifer Convertibles wants to take $300 of my money.

Protection plan my butt. I have put in a claim twice since owning my couch and both times they denied my claim. It's a scam the store has going to get more money from the consumer. The paper they give you with the list of things that is cover is a lie.

The Pasadena California store has the most horrific customer service, so I made the decision to call customer service.... OMG... the supervisor in customer service was the same. I wish if I can only take all the items back to the store and get my $9000.00 back I will do it in a heart beat. DO NOT BUY IN JENNIFER CONVERTIBLE.

Jennifer Convertibles took my money and closed down. This company owes me hundreds of dollars of which I have not been returned. They have a worry free guarantee but I'm worried, will I ever get the money they closed down with. $640 cash plus interest since 2008, do the math. I can't seem to get any straight answers about who is going to give me my money but somehow in certain parts of the country they’re doing business.

I bought a couch from Jennifer Convertibles in November, I waited two months for the couch and it was delivered with a tear in the cushion. They told me my option was to refuse the couch and wait another 2 months and have no couch, or have someone reupholster it. I called the showroom and the regional manager 4 times in total, just to have a refund on delivery charges!! That service was not completed correctly!! No one ever called me back, I contacted the BBB, and they do not think they are in the wrong at all!!!

Our set broke within a week of receiving it in October and they have been giving us the run-around ever since. From the rotating store managers to the technicians to the people at corporate, it has been 4 months of aggravation. Spare yourself and buy elsewhere.

Waited 3 month for sofa bed from Jennifer furniture, it was in my home 2 months, no one slept on it. Went to open it to use and found the wood frame broken, nails and screws coming out. Contacted them, it took several weeks for them to reply.

They said at first 2-3 for delivery. Then changed it to 6-8 weeks. Now it's 10 weeks, still don't have it. They charged $179 for delivery charges which I am fighting them on. I paid in full. I want my $179 back. They claim they have sent a operation which I know is **. I called the headquarters, they are closed on Wednesdays. Really??? I will never buy from again and will make sure none of my friends and family don't buy from them. I will not stop until I get my money back. If I have to call 7 on my side I will. They have until Friday to give me my money. Otherwise I will get channel 7 on my side. I am tired of calling the store and them given me a ** excuse. They never wrote to headquarters. I don't believe a big company hasn't answer them back.

Do Not bother to go into these stores. To be honest dealing with this people is a nightmare. We bought two sofa and an ornament from them, well one side of the sofa sink just when my son sat on it. Just to get a response from them it took me one month and that is because I was calling them almost every day leaving message and on top on that the rudeness of the manager of the store we bought the sofa was crazy. Do yourself a favor. DO NO, Don't, just don't buy anything from them. You will regret it. They don't return your call or money. Everything is a answer machine,. Ohh what a headache it was. Horrible, incompetence, rudeness lack of professionalism ahh. I guess you have the idea now.

We found that the cushions side out when you are sitting on them. We are always fixing them. There is Velcro on cushions but not on the bottom. There should be two parts for the Velcro to work? Customer claim center Mrs. Marle ** said because it's a sofa bed Velcro only comes on the cushions. Then what keeps them from sliding? Said that's the design and would have to live with it; I would never purchase anything from them.

We purchased a leather sofa, love seat and chair set. Within 3 months the sofa started to sag in the middle. We called many number of times and finally after a few weeks, they finally called back and told us to take pictures. We did. It took about 6 weeks for a guy to finally come out. He looked at it, said the frame had split and it could not be repaired, and he would report it to the company. Another 3 weeks have passed and we received in the mail an extra leg. Cannot seems to get them to call me back. I will NEVER deal with them again and recommend that you avoid this company. Note: I purchased their stuff years ago and they were great, but now the quality and service is the worst!

Four days after the couch was delivered, it broke. The "replacement" couch was set to be delivered and the delivery man does not know how to use an apartment building buzzer to contact me, so that became a failed attempt. Poor customer service, and will not take back the damaged goods for full refund. Now I am told it will be 2+ weeks until they will have a couch to be delivered in stock. The 'sales team' at the Short Hills, NJ location has a bad attitude and a lack of personality. Over 96 hours for a follow call, when one was promised in less than 24 hours. Purchase furniture anywhere else but here. Spend a little more money and buy somewhere else.

I paid for a table on November 3rd 2014 and was promised a delivery within 2 weeks. I have still not on January 1st 2015 been delivered! I have had to put in a claim in small claims court.

OTTOMAN (400.00) CAME WITH BROKEN ZIPPER ON BLACK UNDERLINING. I have contacted the store twice and I have written to corporate office twice (have emailed) a photo of the damage to their photo email address (should have been suspicious then when I heard they have an email just for photos of claims). I am getting the runaround and the tickets are still on the items, less than a week old. Do not, I repeat, do not fall into the Jennifer Convertibles trap!!!!!

I purchased sofa at Glencove showroom. I've got the worst customer service ever. None of the employees in the store want to answer any question. I was promised 6-8 week delivery. It's been nearly 3 and half months - still waiting for my delivery.

I purchased a sectional bonded leather sofa 2 years ago. Shortly after a year I noticed small tears, tears that's not consistent with normal wear and tear. Upon careful examination I realized the leather was peeling not tearing. I contacted Jennifer, they said I was out of warranty. I had purchased their recommended warranty with Guardian so I contacted them. They did not take the claim because it's a manufacturer defect and they only cover accidental damage. I contacted Jennifer again and got the same response, they can't help me. 2 years later, the small tear turned into a huge spot on one of the pillows. I spent $1200 on a sofa expecting to get a quality product, I was assured that bonded leather was just as good as leather. I'm demanding a full refund.

My sister and I have been wanting to get sofa beds for each of our houses. On veterans Day, my sister noticed that Jennifer Convertibles has a sale on couple of the sofa beds that we both liked so we visited Southampton and Coram showrooms in hope of seeing them there, but they do not have them and we were advised to visit the Farmingdale showroom for it is considered to be the biggest... We were assured that they will have our sofa bed there.

I purchased this bed frame (Queen Size Platform Bed Frame - brown faux leather) in July of 2013. From its design and appearance it seemed as if it was a sturdy platform bed. I told the sales associate that the original frame purchased from Bob's Furniture was made poorly and I was concerned about its design. I was assured that it was a platform frame throughout the bottom. I also bought Guardian Insurance for my purchases and was assured all was covered if something broke. After 1 year and 2 months my pillow top mattress was sagging at the split whereby dual box springs were. I took my mattress and box springs off and found out that the 3 "wood frames" were less than an inch thick and they were all split at the middle thereby not durable enough to support such a mattress and box spring set. Do not purchase this item. I now have to pay someone to remove this piece of crap from my bedroom. I will never shop at either Jennifer's or Bob's ever again. Discount furniture is for look not livability at all!

I'll make this brief. Bought a couch in Feb 2012. It is now Dec 2014. I travel a lot (i.e. not home often) and take care of my things. The leather is peeling like everyone else claims - and it's just a cheap piece of furniture marketed as quality. Stay clear of these clowns and buy elsewhere - unless you want to post here with complaints in the future as well.

Bought a leather sofa, loveseat and chair that I was assured was real leather. Had it less than 10 years and it peeled. I said living room because that was where it was, where no one sat almost ever. Room is cleaned on regular basis. We purchased the lifetime warranty and when we emailed the head quarters we were told they had no record of our purchase. Surprise, not really, because the company lied already to us REAL LEATHER DOES NOT PEEL! Story short, we were told they do not cover peeling even if we could find purchase so we were stuck. I gave the set to my daughter for her condo and when they actually used it, it fell apart totally.. Glad they left our area because we do not need this kind of crap in our area.. Purchased couches from cheap furniture stores and they last longer and are used more.

I brought a $1,000 sofa from a Jennifer convertible, from the Holmdel store, in Sept 2014. I was told it would be in in four to six weeks. It was very late. And when I went into the store, the man said it was in and I can pick it up on Friday between 8 am and 1 pm only. So my friend took the day off to go get it. I got to the store and a different man was there. He called the warehouse to put in my request. Well, the sofa was not in! They said I’d have to wait another week and get someone to pick it up then, which I couldn't because my friend could not take off another day. It was all downhill from there. The salesmen in the store was always a different man. Nobody knew what they were doing. They kept saying "I don't know why he would tell you that. That is not our policy,” which changed with every man I talked to! Worst customer service I've ever encountered! Never ever buy anything from Jennifer convertible. They are all liars!

I called the repair services on my warranty and they email me indicating that peeling of leather is not covered.

I purchased a sectional in 2003 AND the LIFETIME Upholstery Shield Leather Protection Plan. I have a rip in my leather and Jennifer Convertibles will not honor the Plan; however, they are willing to offer me a discount on a new section. I will NEVER purchase anything from Jennifer Leather again in my life. They took my money for the Plan and now they will not honor their end of the deal. Thanks for nothing. Never again!

My couch and loveseat are peeling. I didn't even pay it off... I'm so upset my furniture is disgusting.

In 2009 my partner and I bought a 3 piece leather Blend (brown) living room set. It included a sofa, love seat and chair. We purchased the Ottoman extra. We bought this from the store in Fremont California. We also purchased the lifetime warranty. Our couch was ok the first several years. I thought it was overpriced but hey it looked nice. Within the past 18 months we've noticed it's actually peeling. No rips or tears just peeling. It's only on the couch not the other pieces.

I purchased a floor sample sofa in NY on the condition that the store would deliver it to my home in Virginia, which was the first question I asked the manager prior to making the purchase. Four days after the purchase he calls me back to say that they in fact do not deliver out of state but that he knew a guy who could deliver it for 700.00. I just had to give it to him the money in cash upfront. I had already paid the 450.00 deliver fee from Jennifer Convertibles. He claimed that he was trying to help me out. Had he been honest and upfront I would not have purchased the sofa in the first place.

Unfortunately, I am also joining the "bum product" club for Jennifer Convertibles. My husband and I purchased a 3 piece leather couch set that included the couch, love seat chair and ottoman. We also purchased a lifetime warranty. Fast forward several years later and our very, very used couch is peeling like crazy! It is mainly peeling along the front cushion area but is now starting to work itself along the back cushions. What a mess! The Jennifer Convertibles that we originally purchased from is out of business and we were told that there is no more Jennifer Convertibles in our entire state!

My mother purchased Jericho Fabric Chair on 9/28/2014 off the floor. I went to pick it up for her as she is 70 years old. There was only one sales person on the floor and when I asked him to assist me with something to cover the chair as I lived in the neighborhood and just wanted to make sure it didn't get damage in transport, he stated he had nothing to cover it with. I was also taken back when I asked the salesperson why no one was answering the phone and he said he was waiting on customers, but the store was empty and didn't look like anybody had been in the store. I brought my own dolly to carry the chair but I wanted some assistance with securing the chair to the dolly. A young lady [teenager] walking by the store came in and assisted me with the chair.

be replaced and he would put in a claim. Which he did when he got back to the office. He said to wait about 2 weeks and contact them which I did.

Purchased a set of couches for $2300, only to have the leather peel off. Also bought the warranty which did not cover any repairs/replacement. This is unreal, never buying or recommending this company or brand to anyone. Total ripoff!

I purchased a fabric loveseat, two throw pillows, a swivel chair and ottoman in November 2013. Approximately 6 months later I began to notice lint balls on the pillows, swivel chair and ottoman. I contacted customer care who in turn sent out a technician who looked like a sophomore in High School. Not that it matters, but I was expecting someone older and experienced. The technician used an electric lint remover to remove the lint from the pillows, swivel chair and ottoman. I was very unhappy with the outcome. The technician told me to contact Customer Care for his report in 7-10 days. I tried contacting Customer Care for the report numerous times but no one has answered. To date, the lint on the furniture has returned and I'm still trying to reach customer care. I will never purchase furniture from Jennifer's again.

Leather on sofa bed had a tiny piece missing and I thought how odd, I don't remember leaving any sharp objects on sofa. After that, the leather on the sofa continued to come off and shed if you will. This sofa barely had anyone sitting on it and not subject to any abuse - never seen anything like it. Trying to find receipt if I still have it, frankly do not expect satisfaction. It is as if the sofa bed's leather was made to last a short amount of time.

We bought a 4 piece sectional and recliner in Oct 2013. By Apr 2014, one cushion from the sectional started ripping at the front seam. It's obvious that the material was cut short and the stitching has nothing to hold on to (the other 6 cushions are fine). Also the screws on the latch holding one of the pieces of the sectional together is stripped so now two of the sections will not connect. The recliner handle doesn't work either. You have to get out of the chair to raise or lower the foot rest.

I made a purchase of over $2300.00 with Jennifer Convertibles. I purchased the Guardman protection as well. Upon purchase, I was not informed that there is a 1-year warranty on the furniture. My chair and loveseat sits comfortably. When you sit on my couch, you sink in. This makes no sense for a set that is over a year old, yet under 2 years old. I call customer service and no one will assist me as they say I'm no longer under the 1 year warranty. Really? This is how Jennifer Convertibles treat their customer. This is my second set with them, I went with leather furniture as my last set was very good and I was satisfied. I got rid of my old set because I was ready for a change after many years. I find it sad that they can take your money and not even remedy the issue. They are responsible for the furniture they sell and make, and if they can't be a respectable business, then they shouldn't be in business. I personally feel robbed!!! I'm waiting to see what corporate says...

Jennifer's delivery company delivered a sofa and loveseat on 07/23/2014. Shortly after they left I went out to our driveway and the packing materials removed from the merchandise were stacked in my driveway. I called Jennifers and was told delivery persons always leave their trash. I hope their furniture holds up better than their policies.

Purchased a sofa bed in May 2007. The product was advertised as leather, but it is worthless. The sofa is now peeling to reveal an ugly fabric underneath. It is difficult to contact the Rockville, Maryland store since the phone is always busy. I must now resort to other measures. I WILL NEVER PURCHASE ANOTHER PRODUCT FROM THIS STORE AND WILL ADVISE MY FRIENDS TO STEER CLEAR OF THIS "LEATHER" PEDDLER AS WELL!!!

The first thing that happened was the protective coating peeled off, and Jennifer sent out one their repairmen and he said it was not covered. So we had to buy a new cover to put over our beautiful loveseat in order sit on it. That was several years ago (I don't remember the date). Then in March of this year, the right arm of the same sofa fell over. It appears the frame broke and then the sofa fell to the floor. I have tried to reach Jennifer on Wisconsin Ave in Washington DC (202-342-5496) many times and always get a busy signal. I can't find the receipt but I know they have a record of it. They assure us that this was the very best constructed sofa they made at the time of purchase. Please help us. We can't afford to buy another sofa at this time.

They do not honor their word no matter what they tell you, stay away.

I purchased approx. $8500.00 worth of furniture for my home in Coram. I received it on January 28th, 2014 (meaning it is still under manufacturer warranty)...I have had nothing but problems from pieces being damaged to the delivery company not able to communicate with me at all (due to Hispanic descent). They do not understand me and I do not understand them...They came on Sunday 6/8/2014 at 6:50 pm and the furniture was assembled incorrectly and without regard for my purchase...As they left, I refused to sign the form stating I was happy with the service and left the room. They came back into the house (I did not even know they were there again) and asked my wife to sign it with me out of the room...She did, not knowing I refused to sign it originally...They were very rough with the boxes as they left the 2nd floor. I observed them damage the walls going down the stairs and they kicked over 2 of my outside lights on the pathway (I do have pictures)...I ran down the stairs to let them know I saw them do this as they carried the box to the delivery truck. I observed them scratch the car when the box they were carrying was slid across the back door...

Purchased three pieces of furniture at store on Glen Cove Rd. Sofa arrived torn but couldn't see the damage because delivery people pushed it against wall. Furniture is cheaply made with staples and fabric sits unevenly all over. They failed to deliver third piece of furniture with the rest and no one picked up the telephone at store despite trying to call for hours. Called the store no less than twenty times and could not get an answer. Went to store and was told they would have to order again and they never had the cocktail table to deliver but they would find a new cocktail table and replace the damaged furniture.

Went to Jennifer convertibles at east 255 rt 4 Paramus NJ 07652 tel:201-291-0905, salesperson was **. Told the salesperson I needed a sofa sleeper and a love seat by a certain date. He said there was no problem and that I'd get it in 3-4 weeks. I called the store to see the status of the sofa sleeper and love seat. He said I'd get it by 6-15-2014... 8 weeks later. Turns out the sofa sleeper and love seat I had ordered was not the one I wanted.

Friday 4/4/2014, left deposit $800.00 from credit card. I will have to measure room to see if sofa bed will fit. Order will not be put in until Monday if sofa fits. Saturday 4/5/2014, called to tell them sofa will not fit. Do not put order in. Will call back Monday. Monday 4/7/2014 10:10am, called, spoke to store manager who stated refund $800.00 was credit back to card. Waiting one week, no refund. Called store. Was told they must have put wrong credit card #. Will put refund in again. Credit card was refunded $720.00, store kept $80.00 - no reason. Called store. Was told by store manager "what is the big deal? It is only $80.00." Did receive $80.00 refund.

I had purchased one of their "higher" end manufacturer sofas from their Third Avenue location. I had asked for swatches to check on colors. They supposedly ordered them through the manufacturer as they had none in the store to give. I waited 2 weeks for them and never rec'd. I called back and the salesman told me to just come down and take them for a day or 2 but the manager, Karim had an attitude about it but I did it any way.

We had ordered Jaclyn Salsa Right Arm Facing Chaise Sofa and we received the same on 03/30/14. But the next we see that the two pcs is not holding together and when somebody sits the two pcs goes apart and in the bargin my 12 year old son fell. We called the next day at the store(516) 747-0347 and they gave us (516) 504 3048 and we spoke to Mr. Raymond who said he will schedule somebody to come over and he will give us call confirming the schedule but nobody calls.

I bought a Leather chair from this company and it is not real leather. It has completely peeled and looks terrible. I called customer service and instead of replacing the chair, they said they would send me a coupon for 50% off anything in the store. Boy what a rip off. I went in to buy a futon and they told me the price listed was a sale price and then raised the price on me so the coupon meant nothing! Needless to say, the chair is worthless and the futon I bought from another furniture store for half the price. Customer service was rude and the guy working at the Colma, CA store was incompetent.

On 8/7/08, I purchased couch, love seat chair and ottoman for $1913.00 from the Jennifer Leather store in Tustin, Calif. Which is now closed. All pieces and frayed and peeling. I doubt this real leather. I sent a complaint to Jennifer Leather and they never got back to me.

When the couch & love seat were delivered, the delivery guys were unwrapping them & putting the legs on. One of them was more interest in my cleaning gal then doing his job. The senior guy said, "Okay, sign this & we'll be out of here." I signed the receipt. They left. I immediately noticed that there was two cuts in the side panel & looking at the rest of the couch and found a tear on the other end. I called the store where I purchased the pieces and told the manager what had happened & I wanted to return the couch. I was told I would have to call for repair, so I did and waited two weeks for a reply. They called to say the repairman would be here in two days. When he arrived, he said, "Where is the panel from Jennifer?" We replied, "We never received anything." He left because he could not repair it. Where do I go from here? Why did I pay for insurance? The store where purchased could care less. I paid cash for the couch & love seat. Is this how Jennifer Convertibles do business?

We purchased a convertible sofa and in less than two year, the sofa collapsed. The company said it was past warranty and would not stand behind, refused to replace, repair, or compensate in some way to rectify the situation. I would recommend no one purchase a Jennifer sofa based on their poor quality merchandise and unwillingness to stand behind or service their products.

I purchase a leather sectional sofa from Jennifer little over 2 years ago but I have been in contact via email close to a year now. The sofa I have purchased is so disgusting to look at and embarrassing I still cannot believe it. The sofa structure is not bad, it is peeling continuously. I don't remember the exact date of the very first email but I remember clearly the answer they wrote back to say that they can give me something like 30% off my next purchase. Really? I ignored that. Couple months after that I said this cannot be real, this is America, there must be something that can be done to get this company to honor what they sell. Then the emails started again. Might I had, I bought my sofa in Green Acres, Valley Stream, New York and the salesman Told me it was leather and the warranty was compulsory.

Where do I start. We had to hire an attorney on the original purchase. The best he could do was get us replacements. We went back to the Colma, Ca. store & selected what we wanted. As it turned out it was $85.00 cheaper than the originals. As it turned out they would not refund that amount but are holding it in case we want to make another purchase (fat chance of that ever happening).

I purchased a sofa and love seat in fabric from Jennifer Convertibles, and I purchased the warranty if anything happens like blood, coffee, gun, oil, dirt, sweat, water, etc they would come out and clean it, and if the stain is not able to come off, they will give me a new couch or replace the couch and love seat. Sounds like a great deal. Long story short, I had blood stain on the sofa, I called Jennifer Convertibles, they sent a technician out, he was not able to remove the stain, and they ran out of fabric, so he was upset telling me the blood is old.

I have been a customer of Jennifer's for some time but I can relate to the previous writer's frustrations though I did not purchase a warranty for my furniture, but I did purchase a leather sectional or what I thought was a leather sectional. When I entered the showroom the sales person seemed to be very knowledgeable and confident when he spoke about particular sets I had questions about on the showroom floor. I seen a leather sectional that I liked on the showroom floor I asked him various of questions being I have never had a leather set before. He assured me it was 100% leather, and was it durable.

Purchased a sofa from Jennifer in NYC. Had it delivered to our condo in Delray Beach FL. Sat on it less than 10 times. Major peeling. Florida Jennifer store out of business.

I essentially paid $2000.00 for an L shaped leather sofa. I called the store here in Maryland that I bought it from, and of course, the warranty was out. I sent an email and got a letter back saying they would offer me $500.00 of a purchase of $900.00 or more and only if I purchased within 90 days. There is no place to complain on Facebook, but I put one on there last year and I am sure they took it off. I bought this couch 5 years ago and its been peeling for 2. Leather does not peel... It looks worn, but in a good way, but it does not peel. Its all over the floor, our clothes, and we track bits of it all over the house. I've sent pictures to all my friends and family. I bought what I thought was a leather couch, because I wanted it to last and look good for a while, since it's my only couch. I live in a condo, and thought that when I bought a house, it would be the one I used for my rec. area, because it has a bed in it as well.

Bought a 3-piece leather set from Jennifer in Queens, NY and their protection plan in 2007. All in, about $2,600. Like everyone else on this site, the peeling began and there's nothing we can do. My only hope is that enough people make noise and go on record so that this place gets what it deserves. They know their products peel, yet continued to sell them.

In brief, we bought a dining room table approximately one year ago and after a few months it started to bow. When we reported this to Jennifer Convertibles they sent a "factory authorized service technician" to examine it. He determined that the bowing was the result of "wear and tear" and not "the result of manufacturer defects." I wrote a letter to Jennifer Convertibles explaining that we have used the table maybe 5 times for dinner parties and the heaviest object on it was maybe 10 plates of food. I would not consider this type of use "wear and tear." Unfortunately, they have not responded to my concern. This is poor customer service and a lack of concern for their clientele.

I purchased a $ 3,000 leather sofabed couch set from Jennifer almost 6 years ago. even though that is quite some time the set stayed in a room and was rarely used. I only began to use it for about 10 months when I moved into a house and it became a part of living room furniture. I relocated and put it in storage for another 5 months. However, I noticed that within those initial 10 months of actually use the love seat began to crack and peel really badly. The couch seems to be in great shape except some crack and peel in between the seam of a couple of seat cushion. Since my seat is almost white in color, I of course DO NOT WANT any cracking of peeling of ANY kind.

I bought a sofa/loveseat/chair combination from Jennifer Convertibles about five years ago. The total price on the combo was about $2000 including delivery. I had read many complaints about the service/professionalism of Jennifer Convertibles employees, but I had a pleasant experience. The set was delivered exactly when they promised.

Several years ago, I purchased a leather sofa from Jennifer Convertibles. It has been used in a room where it has had very little use. In spite of the limited use, the "leather" started peeling off, beginning between the seat cushion and continuing all over. The store near me has since closed so I began to look online to see what the problem might be. Turns out it was not real leather - only bonded and this experience is a common one with sofas from Jennifer Convertibles. The sofa is structurally very sound but the upholstery is a MESS. The salesperson did not mention warranties or that the leather was bonded so all this is very unexpected to me. I would be happy if the company would pay for the sofa to be recovered in a suitable fabric so that I can use it. If anyone knows of some recourse on this, please let me know.

I purchased a leather sofa from Jennifer Convertibles in 2010. This year, July 2013, I noticed a peeling on the seat of one of my cushions. I put the 5-year warranty on this sofa, so I read the warranty and seen that cracking/peeling wasn't covered under the warranty, but called Guardsman anyway being that it was only 2 years old. They had me send pictures of the sofa as well as descriptions of where the peeling was and when it happened. I got a response back indicating that the problem was not covered under the warranty, so I wrote to Jennifer, also sent them pictures of my sofa. By that time, the sofa started peeling on the head of each side of the sofa. Jennifer said that they apologize for the mishap even though it wasn't covered, they will ship out the materials to have it repaired. I was told this in September that the materials should be at my place in 4-6 weeks. It's now the end of December, no Materials and every time I call Guardsman, they tell me that it's a back order on the material. In the meantime, my sofa is steadily peeling ALL over. I contact the VP of customer service 12/20/13 with no response. I would like for them to replace my sofa.

We bought a fabric sectional for $999.00 in Oct of 2012 along with a Protection Plan from Jennifer Convertibles in Paramus, New Jersey. The sales person by the name of Shawn told us we should purchase a protection plan that if anything rips or breaks on the sectional that it would be covered by Guardsman and if Guardsman could not fix the problem that Jennifer Convertibles would replace the sectional. One year two months later, the zipper on the cushion breaks. We contacted Guardsman and they told us that they can't do anything about it because our protection plan only covers fabric cleaning. We called Jennifer Convertibles in Paramus and asked to speak to Shawn, they said he was off. We asked for the number to the home office and was told that they don't have a home office which is bull.

This company is arguably the worst furniture company I have come across. I purchased a sofa from them in 7/16/12 and it began to lose shape 6 to 7 months after it was purchased, therefore still within the 12-month warranty dates. Despite them originally sending a repair service out at the middle of April (8 weeks after I called AND the 1st of 4 visits needed), it has still not been repaired despite the fact that it is now almost over 8 months since I first called to complain that the sofa was faulty.

I purchased furniture on July 22, 2013 for a Queen Sleeper and love seat. When it arrived, the driver of the truck told me I had 48 hours to check the items. At first sight the furniture looked wonderful. Once the drivers left, I looked it over there were many little holes and a black spot on the arm rest. The delivery people put a long scratch on my newly wood floors. I was given a number to call for the floor and furniture. Since then I have received 3 new sets of furniture all having the same problem plus stitching errors.

I went with my family to Jennifer Convertibles (Stamford, CT) on Sunday the 10th of November to purchase a sectional couch. The first sales person, who came to us, gave us incorrect information to begin with. I came back later on the same day with my mother and a different sales person saw us. This sales person seemed to know what he was doing. What me and my husband had chosen with the previous sales person, not only the price was incorrect, the position of the sectional we wanted was "not" offered at the color or style we wanted! That was our first disappointment. We finally chose something else, paid for it and scheduled a delivery date for 11/16/13.

I wish I read all of these reviews before getting sucked in. I am experiencing terrible customer service with a very nice person - but this person will not call me back at all. so background - I placed part of an order in September that we wrote up in August and have still not received the merchandise. I have been chasing for 2 weeks now and when I call, I never speak to the same person twice and never speak to the person with whom I originally placed the order. At one point, no one knew of my order and then all of a sudden they knew about it and were telling me that there was this horrendous delivery fee that I was not advised about at the time my order was placed.

Two years after purchase, sectional peeled, cracked right before my eyes! Was told by Jennifer Leather technicians they could not do anything about it. We also took out a leather lifetime protection plan, that was not honored.

After reading the other reviews, I just want to say that I have had the same experience. In 2006, I bought a couch, chair, and ottoman from Jennifer Convertibles in Annapolis. The furniture did not last even two years, meaning one of the cushions sank (probaby an internal support), and all of the leather on the seat cushions became very wrinkly (not little wrinkles, but big wrinkles). I've had horrible customer support. I know that furniture should last 10 - 15 years, or longer, and this furniture was not abused. We just sit on it to read! Yet, when I requested a technician come to the house, he refused to fix scratches, told the staff I abused my furniture, and then I was sent coupons to buy more furniture... not! Don't buy from JC.

Brought a leather sofa bed and it just started blistering after 3 or 4 years of sitting. We take care of our furniture and we're waiting to see if Jennifer will honor its warranty!

*CONSUMER BEWARE*: First let me state my first mistake... I am normally the type of person that before she buys has looked up everything there is to look up about the business that I will be dealing with... not so in this case! I went on a friend's suggestion and the fact that she has a couch from Jennifer Convertibles for some time and has not had any major issues. Second mistake was going to the showroom despite seeing that the only cars parked in the lot were those of the 3 employees inside and still going in. Third was dealing with Bill (Coram, NY) who clearly after my ordeal was not forthcoming in how Jennifer operates. So now let me get to my story...

I purchased the queen sofa bed made of bonded leather on 11/01/10. I also purchased 2 rocker reclining chairs. I have not had a problem with the chairs yet. The sofa is ripping apart every time we sit down and I am very disappointed. It started at the top of the sofa and now it is happening to the seat cushions. The sofa should last longer than 2 years. I think Jennifer Furniture should be held accountable.

I purchased a sofa that arrived at my home defective. The fabric was worn out, the cushions did not have enough filling and the sewing was poorly done making the edges of the cushions and slip cover all wrinkled. I contacted the store where I bought it in Stamford and the lady who answered the phone told me that there was nothing that could be done about it. I then took pictures of the sofa, went to the store and showed it to one of the ladies working that day. She then gave me the 1800 number to call and an e-mail address.

As I started to write my complaint about Jennifer Convertibles, I said to myself, "Is this even really worth it," and then I thought I can't believe that their products are even "leather". My boyfriend and I originally purchased the "leather" sofa bed and when it was delivered, it was broken. I mean it was literally broken. There were parts of the seats that sunk all the way in. After writing to them, they allowed us to exchange it for the regular sectional and that turned out to be an even worse nightmare. They are poorly manufactured and the leather is cracking and I have a mess all over my living floor from the pieces of "leather" that fall off. I am truly disgusted by Jennifer Convertibles.

Leather rapidly continues to fall apart. Complained to place of business but told me that I wasn't able to be compensated lifetime guarantee for leather also indicates the same leather on sofa and loveseat is destroyed. Had to purchase slipcovers. I would like to participate in a class action suit if there is one.

When I had purchased my couch, I paid for a real leather couch only to know it started to strip. I am so upset about what happened. I work so hard for my money and if I paid for something, that is what I expect to get but what I got was a knock off leather couch and personally I don't think that's fair to me or to anyone else who has this problem. I need my couch to be repaired or so help me god, I am going to the media. It is so sad that I have to go to work and come in every day looking on that couch. It looks disgusting and I need answers immediately PS. Pissed off customer.

I was also a victim of this scam. I purchased the leather sofa and chair in 2009 for $1100.00 from a store in Maryland. However despite being told the warranty would cover anything and everything I did not purchase the warranty because I felt it was too good to be true. I should have not purchased the set at all. The leather began to peel off for no reason whatsoever. This was a total waste of money. Not to mention this was a huge embarrassment when company would come over and see the furniture that looked like it was picked it up from the garbage. Well to the garbage it went. I still have the chair but no one sits in it. We should all get out our money back for the furniture and for anyone who bought the warranty as well. For sure we need a class action suit that benefits the consumer.

In 2008 I purchased the Wrigley leather couch, loveseat and ottoman from Jennifer Convertible in Danbury, CT. I have the same unfortunate issue as others that the leather is peeling. I did not buy the protection plan (which apparently doesn't help, even if I did). Regardless, Jennifer Convertible should not be selling defective material.

I bought leather couch from Jennifer Convertibles. They look nice only in the store but by the time they deliver them to you, it's a wreck... Only had them for 3 months and they started to fall apart and started ripping... I have called the insurance. They said they don't cover it... Now. I'm stuck with $1,800 in total with insurance that doesn't cover anything... Unhappy with the company.

I purchased a 3-piece black living room set from the Jennifer Convertibles in Palo Alto, CA 4.5 years ago. I paid $2,100 which included the leather warranty. This past year, it started peeling everywhere very badly. It looks horrible! I called the customer care twice and they were very rude to me. Said there was nothing they can do, and that the warranty does not cover this. I asked to speak to a supervisor and was told one would call me back. They never did. I tried to call the store in Palo Alto, and they are out of business. We have all been ripped off by the company. Why no class action suit I wonder?

Bought the leather warranty I was told covered everything (including holes and tears made by my dog or cat) so I wasn't worried in 2009 when the top part of. In 2007, I paid about $2,500 for a leather sofa from Jennifer's store in Beverly Hills (8751 Beverly Blvd). By 2009, and after minimal use, the leather was cracking and peeling off. However, I was not concerned because I also bought the leather warranty package for almost $200 and was told that it covered everything (even rips and holes my dog or cat might make). When I called to find out how to get my couch serviced/repaired/replaced under the warranty, before I could even tell the customer service person what was wrong, I was told that the warranty doesn't cover cracking or peeling leather.

I purchased my sofa, love seat and chair with ottoman from Jennifer Convertibles in 2009. All 4 pieces have discolored and what was once chocolate brown is now green. I contacted Jennifer Convertibles and they said there was nothing they could do. I would like to know if I have any recourse.

The showrooms look great, and the prices seem reasonable...BUT, I WOULDN'T BUY ANYTHING ELSE FROM JENNIFER CONVERTIBLES...EVER! The sales process was a lot of false promises regarding delivery dates. My order arrived separately over a two-week period. Finally, I got the entire living room (sofa, 2 chairs and an ottoman). Within 1 week, the armrest on the sofa collapsed. It's basically a thin cardboard-type material under their faux leather. Then, within a year, the entire sofa started peeling.

I have owned my sofa for 5yrs now and it started to fade and pale in the 1st year. And this was a replacement from another purchase that I had to return and get Consumer Affairs involved in to get JC to credit me for this piece of crap! Never again!