Jennifer Furniture - Lifetime Guarantee Reviews

We had purchased a sectional from Jennifer Convertibles and it took 6 weeks for it to be delivered which is fine. The delivery man came today to deliver the couch. At that point the man walked in, looked at the stairway and said it's not going to fit. He didn't want to try because it was a difficult process. I then stated for him to try no matter what. They brought in the 1 part of this sectional and attempted to bring it upstairs in which there was an attempt that was lack thereof. The delivery man then stated I don't know what I am talking about. The comment "You do it" and I "don't know how to listen" came from his mouth. He then started laughing in our faces and started speaking Spanish together and laughing again. I stated "I want you to try again." He shook his head and said I don't know what I'm talking about, it is not going to fit in, he is not going to do it cuz it's not his problem!

The worse experience EVER. Not only did they tell me I would get my couches in 3 weeks, I got them 2 months later. Also when the driver came to my house he had the nerves to tell me in the most unprofessional way that he will not bring my couch in unless I pay him at the door first. MIND YOU they NEVER told me there was a walk up fee to bring up my couch. The driver named ** told the dispatcher the situation and she told him he has to attempt in bringing the couch up because is a customer service issue and they will call the store and have the store pay him (so she told me as well).

I ordered a couch set from Jennifer convertibles in Farmingdale NY at an excellent price by their supervisor **. Unfortunately when the couches were delivered, they were not handled carefully. The top left corner on the loveseat had a giant hole in it from someone sliding it across the truck floor. I called back the store while the delivery crew was here but the store said I had to go through customer service. I then had to file a claim and it took almost 5 days to hear back from someone. The material for the couch shipped within 2 weeks, which is extremely too long.

We bought a living room set last February, very unhappy with this set. The sofas are not well constructed at all. They both sink in the middle, one of the cushions is torn, fabric is cheap. I will never recommend or buy another piece of furniture from them. We bought this from the Orange Store, it was the floor model because they had a going out of business sale, but they are still there. False advertisement.

They gave me a delivery date 2xs. Each time cancelling and not letting me know. I had to email them. Now I'm at the point I just want a refund. I lost all trust in them. I don't feel like I'm ever going to get the furniture. Feels like I've been ripped off. Now they want to wait again. Too many excuses and you have my money.

Purchased a couch from Jennifer Convertibles on 2/28/15, the cats was supposed to be delivered within a week, date was pushed back to two 3/22/15 upon delivery, even though I was told the door only had to be 34 and half inches, my door is 36 inches. The delivery man stated after one attempt that they cannot put the couch inside, my landlord didn't want them to take lock doors but she did state that they could loosen the spring to the door. They lied and said that they offered the landlord waiver, is which they only mention waivers but never presented the papers. They took my couch back, now they want me to pay over $300 to have the couch delivered again and to be disassembled. When I went to try to get my money back, Jennifer Convertibles wants to take $300 of my money.

Protection plan my butt. I have put in a claim twice since owning my couch and both times they denied my claim. It's a scam the store has going to get more money from the consumer. The paper they give you with the list of things that is cover is a lie.

The Pasadena California store has the most horrific customer service, so I made the decision to call customer service.... OMG... the supervisor in customer service was the same. I wish if I can only take all the items back to the store and get my $9000.00 back I will do it in a heart beat. DO NOT BUY IN JENNIFER CONVERTIBLE.

Jennifer Convertibles took my money and closed down. This company owes me hundreds of dollars of which I have not been returned. They have a worry free guarantee but I'm worried, will I ever get the money they closed down with. $640 cash plus interest since 2008, do the math. I can't seem to get any straight answers about who is going to give me my money but somehow in certain parts of the country they’re doing business.

I bought a couch from Jennifer Convertibles in November, I waited two months for the couch and it was delivered with a tear in the cushion. They told me my option was to refuse the couch and wait another 2 months and have no couch, or have someone reupholster it. I called the showroom and the regional manager 4 times in total, just to have a refund on delivery charges!! That service was not completed correctly!! No one ever called me back, I contacted the BBB, and they do not think they are in the wrong at all!!!

Our set broke within a week of receiving it in October and they have been giving us the run-around ever since. From the rotating store managers to the technicians to the people at corporate, it has been 4 months of aggravation. Spare yourself and buy elsewhere.

Waited 3 month for sofa bed from Jennifer furniture, it was in my home 2 months, no one slept on it. Went to open it to use and found the wood frame broken, nails and screws coming out. Contacted them, it took several weeks for them to reply.

They said at first 2-3 for delivery. Then changed it to 6-8 weeks. Now it's 10 weeks, still don't have it. They charged $179 for delivery charges which I am fighting them on. I paid in full. I want my $179 back. They claim they have sent a operation which I know is **. I called the headquarters, they are closed on Wednesdays. Really??? I will never buy from again and will make sure none of my friends and family don't buy from them. I will not stop until I get my money back. If I have to call 7 on my side I will. They have until Friday to give me my money. Otherwise I will get channel 7 on my side. I am tired of calling the store and them given me a ** excuse. They never wrote to headquarters. I don't believe a big company hasn't answer them back.

Do Not bother to go into these stores. To be honest dealing with this people is a nightmare. We bought two sofa and an ornament from them, well one side of the sofa sink just when my son sat on it. Just to get a response from them it took me one month and that is because I was calling them almost every day leaving message and on top on that the rudeness of the manager of the store we bought the sofa was crazy. Do yourself a favor. DO NO, Don't, just don't buy anything from them. You will regret it. They don't return your call or money. Everything is a answer machine,. Ohh what a headache it was. Horrible, incompetence, rudeness lack of professionalism ahh. I guess you have the idea now.

We found that the cushions side out when you are sitting on them. We are always fixing them. There is Velcro on cushions but not on the bottom. There should be two parts for the Velcro to work? Customer claim center Mrs. Marle ** said because it's a sofa bed Velcro only comes on the cushions. Then what keeps them from sliding? Said that's the design and would have to live with it; I would never purchase anything from them.

We purchased a leather sofa, love seat and chair set. Within 3 months the sofa started to sag in the middle. We called many number of times and finally after a few weeks, they finally called back and told us to take pictures. We did. It took about 6 weeks for a guy to finally come out. He looked at it, said the frame had split and it could not be repaired, and he would report it to the company. Another 3 weeks have passed and we received in the mail an extra leg. Cannot seems to get them to call me back. I will NEVER deal with them again and recommend that you avoid this company. Note: I purchased their stuff years ago and they were great, but now the quality and service is the worst!

Four days after the couch was delivered, it broke. The "replacement" couch was set to be delivered and the delivery man does not know how to use an apartment building buzzer to contact me, so that became a failed attempt. Poor customer service, and will not take back the damaged goods for full refund. Now I am told it will be 2+ weeks until they will have a couch to be delivered in stock. The 'sales team' at the Short Hills, NJ location has a bad attitude and a lack of personality. Over 96 hours for a follow call, when one was promised in less than 24 hours. Purchase furniture anywhere else but here. Spend a little more money and buy somewhere else.

I paid for a table on November 3rd 2014 and was promised a delivery within 2 weeks. I have still not on January 1st 2015 been delivered! I have had to put in a claim in small claims court.

OTTOMAN (400.00) CAME WITH BROKEN ZIPPER ON BLACK UNDERLINING. I have contacted the store twice and I have written to corporate office twice (have emailed) a photo of the damage to their photo email address (should have been suspicious then when I heard they have an email just for photos of claims). I am getting the runaround and the tickets are still on the items, less than a week old. Do not, I repeat, do not fall into the Jennifer Convertibles trap!!!!!

I purchased sofa at Glencove showroom. I've got the worst customer service ever. None of the employees in the store want to answer any question. I was promised 6-8 week delivery. It's been nearly 3 and half months - still waiting for my delivery.

I purchased a sectional bonded leather sofa 2 years ago. Shortly after a year I noticed small tears, tears that's not consistent with normal wear and tear. Upon careful examination I realized the leather was peeling not tearing. I contacted Jennifer, they said I was out of warranty. I had purchased their recommended warranty with Guardian so I contacted them. They did not take the claim because it's a manufacturer defect and they only cover accidental damage. I contacted Jennifer again and got the same response, they can't help me. 2 years later, the small tear turned into a huge spot on one of the pillows. I spent $1200 on a sofa expecting to get a quality product, I was assured that bonded leather was just as good as leather. I'm demanding a full refund.

My sister and I have been wanting to get sofa beds for each of our houses. On veterans Day, my sister noticed that Jennifer Convertibles has a sale on couple of the sofa beds that we both liked so we visited Southampton and Coram showrooms in hope of seeing them there, but they do not have them and we were advised to visit the Farmingdale showroom for it is considered to be the biggest... We were assured that they will have our sofa bed there.

I purchased this bed frame (Queen Size Platform Bed Frame - brown faux leather) in July of 2013. From its design and appearance it seemed as if it was a sturdy platform bed. I told the sales associate that the original frame purchased from Bob's Furniture was made poorly and I was concerned about its design. I was assured that it was a platform frame throughout the bottom. I also bought Guardian Insurance for my purchases and was assured all was covered if something broke. After 1 year and 2 months my pillow top mattress was sagging at the split whereby dual box springs were. I took my mattress and box springs off and found out that the 3 "wood frames" were less than an inch thick and they were all split at the middle thereby not durable enough to support such a mattress and box spring set. Do not purchase this item. I now have to pay someone to remove this piece of crap from my bedroom. I will never shop at either Jennifer's or Bob's ever again. Discount furniture is for look not livability at all!

I'll make this brief. Bought a couch in Feb 2012. It is now Dec 2014. I travel a lot (i.e. not home often) and take care of my things. The leather is peeling like everyone else claims - and it's just a cheap piece of furniture marketed as quality. Stay clear of these clowns and buy elsewhere - unless you want to post here with complaints in the future as well.

Bought a leather sofa, loveseat and chair that I was assured was real leather. Had it less than 10 years and it peeled. I said living room because that was where it was, where no one sat almost ever. Room is cleaned on regular basis. We purchased the lifetime warranty and when we emailed the head quarters we were told they had no record of our purchase. Surprise, not really, because the company lied already to us REAL LEATHER DOES NOT PEEL! Story short, we were told they do not cover peeling even if we could find purchase so we were stuck. I gave the set to my daughter for her condo and when they actually used it, it fell apart totally.. Glad they left our area because we do not need this kind of crap in our area.. Purchased couches from cheap furniture stores and they last longer and are used more.

I brought a $1,000 sofa from a Jennifer convertible, from the Holmdel store, in Sept 2014. I was told it would be in in four to six weeks. It was very late. And when I went into the store, the man said it was in and I can pick it up on Friday between 8 am and 1 pm only. So my friend took the day off to go get it. I got to the store and a different man was there. He called the warehouse to put in my request. Well, the sofa was not in! They said I’d have to wait another week and get someone to pick it up then, which I couldn't because my friend could not take off another day. It was all downhill from there. The salesmen in the store was always a different man. Nobody knew what they were doing. They kept saying "I don't know why he would tell you that. That is not our policy,” which changed with every man I talked to! Worst customer service I've ever encountered! Never ever buy anything from Jennifer convertible. They are all liars!

I called the repair services on my warranty and they email me indicating that peeling of leather is not covered.

I purchased a sectional in 2003 AND the LIFETIME Upholstery Shield Leather Protection Plan. I have a rip in my leather and Jennifer Convertibles will not honor the Plan; however, they are willing to offer me a discount on a new section. I will NEVER purchase anything from Jennifer Leather again in my life. They took my money for the Plan and now they will not honor their end of the deal. Thanks for nothing. Never again!

My couch and loveseat are peeling. I didn't even pay it off... I'm so upset my furniture is disgusting.

In 2009 my partner and I bought a 3 piece leather Blend (brown) living room set. It included a sofa, love seat and chair. We purchased the Ottoman extra. We bought this from the store in Fremont California. We also purchased the lifetime warranty. Our couch was ok the first several years. I thought it was overpriced but hey it looked nice. Within the past 18 months we've noticed it's actually peeling. No rips or tears just peeling. It's only on the couch not the other pieces.

I purchased a floor sample sofa in NY on the condition that the store would deliver it to my home in Virginia, which was the first question I asked the manager prior to making the purchase. Four days after the purchase he calls me back to say that they in fact do not deliver out of state but that he knew a guy who could deliver it for 700.00. I just had to give it to him the money in cash upfront. I had already paid the 450.00 deliver fee from Jennifer Convertibles. He claimed that he was trying to help me out. Had he been honest and upfront I would not have purchased the sofa in the first place.

Unfortunately, I am also joining the "bum product" club for Jennifer Convertibles. My husband and I purchased a 3 piece leather couch set that included the couch, love seat chair and ottoman. We also purchased a lifetime warranty. Fast forward several years later and our very, very used couch is peeling like crazy! It is mainly peeling along the front cushion area but is now starting to work itself along the back cushions. What a mess! The Jennifer Convertibles that we originally purchased from is out of business and we were told that there is no more Jennifer Convertibles in our entire state!

My mother purchased Jericho Fabric Chair on 9/28/2014 off the floor. I went to pick it up for her as she is 70 years old. There was only one sales person on the floor and when I asked him to assist me with something to cover the chair as I lived in the neighborhood and just wanted to make sure it didn't get damage in transport, he stated he had nothing to cover it with. I was also taken back when I asked the salesperson why no one was answering the phone and he said he was waiting on customers, but the store was empty and didn't look like anybody had been in the store. I brought my own dolly to carry the chair but I wanted some assistance with securing the chair to the dolly. A young lady [teenager] walking by the store came in and assisted me with the chair.

be replaced and he would put in a claim. Which he did when he got back to the office. He said to wait about 2 weeks and contact them which I did.

Purchased a set of couches for $2300, only to have the leather peel off. Also bought the warranty which did not cover any repairs/replacement. This is unreal, never buying or recommending this company or brand to anyone. Total ripoff!

I purchased a fabric loveseat, two throw pillows, a swivel chair and ottoman in November 2013. Approximately 6 months later I began to notice lint balls on the pillows, swivel chair and ottoman. I contacted customer care who in turn sent out a technician who looked like a sophomore in High School. Not that it matters, but I was expecting someone older and experienced. The technician used an electric lint remover to remove the lint from the pillows, swivel chair and ottoman. I was very unhappy with the outcome. The technician told me to contact Customer Care for his report in 7-10 days. I tried contacting Customer Care for the report numerous times but no one has answered. To date, the lint on the furniture has returned and I'm still trying to reach customer care. I will never purchase furniture from Jennifer's again.

Leather on sofa bed had a tiny piece missing and I thought how odd, I don't remember leaving any sharp objects on sofa. After that, the leather on the sofa continued to come off and shed if you will. This sofa barely had anyone sitting on it and not subject to any abuse - never seen anything like it. Trying to find receipt if I still have it, frankly do not expect satisfaction. It is as if the sofa bed's leather was made to last a short amount of time.

We bought a 4 piece sectional and recliner in Oct 2013. By Apr 2014, one cushion from the sectional started ripping at the front seam. It's obvious that the material was cut short and the stitching has nothing to hold on to (the other 6 cushions are fine). Also the screws on the latch holding one of the pieces of the sectional together is stripped so now two of the sections will not connect. The recliner handle doesn't work either. You have to get out of the chair to raise or lower the foot rest.

I made a purchase of over $2300.00 with Jennifer Convertibles. I purchased the Guardman protection as well. Upon purchase, I was not informed that there is a 1-year warranty on the furniture. My chair and loveseat sits comfortably. When you sit on my couch, you sink in. This makes no sense for a set that is over a year old, yet under 2 years old. I call customer service and no one will assist me as they say I'm no longer under the 1 year warranty. Really? This is how Jennifer Convertibles treat their customer. This is my second set with them, I went with leather furniture as my last set was very good and I was satisfied. I got rid of my old set because I was ready for a change after many years. I find it sad that they can take your money and not even remedy the issue. They are responsible for the furniture they sell and make, and if they can't be a respectable business, then they shouldn't be in business. I personally feel robbed!!! I'm waiting to see what corporate says...

Jennifer's delivery company delivered a sofa and loveseat on 07/23/2014. Shortly after they left I went out to our driveway and the packing materials removed from the merchandise were stacked in my driveway. I called Jennifers and was told delivery persons always leave their trash. I hope their furniture holds up better than their policies.

Purchased a sofa bed in May 2007. The product was advertised as leather, but it is worthless. The sofa is now peeling to reveal an ugly fabric underneath. It is difficult to contact the Rockville, Maryland store since the phone is always busy. I must now resort to other measures. I WILL NEVER PURCHASE ANOTHER PRODUCT FROM THIS STORE AND WILL ADVISE MY FRIENDS TO STEER CLEAR OF THIS "LEATHER" PEDDLER AS WELL!!!

The first thing that happened was the protective coating peeled off, and Jennifer sent out one their repairmen and he said it was not covered. So we had to buy a new cover to put over our beautiful loveseat in order sit on it. That was several years ago (I don't remember the date). Then in March of this year, the right arm of the same sofa fell over. It appears the frame broke and then the sofa fell to the floor. I have tried to reach Jennifer on Wisconsin Ave in Washington DC (202-342-5496) many times and always get a busy signal. I can't find the receipt but I know they have a record of it. They assure us that this was the very best constructed sofa they made at the time of purchase. Please help us. We can't afford to buy another sofa at this time.

They do not honor their word no matter what they tell you, stay away.

I purchased approx. $8500.00 worth of furniture for my home in Coram. I received it on January 28th, 2014 (meaning it is still under manufacturer warranty)...I have had nothing but problems from pieces being damaged to the delivery company not able to communicate with me at all (due to Hispanic descent). They do not understand me and I do not understand them...They came on Sunday 6/8/2014 at 6:50 pm and the furniture was assembled incorrectly and without regard for my purchase...As they left, I refused to sign the form stating I was happy with the service and left the room. They came back into the house (I did not even know they were there again) and asked my wife to sign it with me out of the room...She did, not knowing I refused to sign it originally...They were very rough with the boxes as they left the 2nd floor. I observed them damage the walls going down the stairs and they kicked over 2 of my outside lights on the pathway (I do have pictures)...I ran down the stairs to let them know I saw them do this as they carried the box to the delivery truck. I observed them scratch the car when the box they were carrying was slid across the back door...

Purchased three pieces of furniture at store on Glen Cove Rd. Sofa arrived torn but couldn't see the damage because delivery people pushed it against wall. Furniture is cheaply made with staples and fabric sits unevenly all over. They failed to deliver third piece of furniture with the rest and no one picked up the telephone at store despite trying to call for hours. Called the store no less than twenty times and could not get an answer. Went to store and was told they would have to order again and they never had the cocktail table to deliver but they would find a new cocktail table and replace the damaged furniture.

Went to Jennifer convertibles at east 255 rt 4 Paramus NJ 07652 tel:201-291-0905, salesperson was **. Told the salesperson I needed a sofa sleeper and a love seat by a certain date. He said there was no problem and that I'd get it in 3-4 weeks. I called the store to see the status of the sofa sleeper and love seat. He said I'd get it by 6-15-2014... 8 weeks later. Turns out the sofa sleeper and love seat I had ordered was not the one I wanted.

Friday 4/4/2014, left deposit $800.00 from credit card. I will have to measure room to see if sofa bed will fit. Order will not be put in until Monday if sofa fits. Saturday 4/5/2014, called to tell them sofa will not fit. Do not put order in. Will call back Monday. Monday 4/7/2014 10:10am, called, spoke to store manager who stated refund $800.00 was credit back to card. Waiting one week, no refund. Called store. Was told they must have put wrong credit card #. Will put refund in again. Credit card was refunded $720.00, store kept $80.00 - no reason. Called store. Was told by store manager "what is the big deal? It is only $80.00." Did receive $80.00 refund.

I had purchased one of their "higher" end manufacturer sofas from their Third Avenue location. I had asked for swatches to check on colors. They supposedly ordered them through the manufacturer as they had none in the store to give. I waited 2 weeks for them and never rec'd. I called back and the salesman told me to just come down and take them for a day or 2 but the manager, Karim had an attitude about it but I did it any way.

We had ordered Jaclyn Salsa Right Arm Facing Chaise Sofa and we received the same on 03/30/14. But the next we see that the two pcs is not holding together and when somebody sits the two pcs goes apart and in the bargin my 12 year old son fell. We called the next day at the store(516) 747-0347 and they gave us (516) 504 3048 and we spoke to Mr. Raymond who said he will schedule somebody to come over and he will give us call confirming the schedule but nobody calls.

I bought a Leather chair from this company and it is not real leather. It has completely peeled and looks terrible. I called customer service and instead of replacing the chair, they said they would send me a coupon for 50% off anything in the store. Boy what a rip off. I went in to buy a futon and they told me the price listed was a sale price and then raised the price on me so the coupon meant nothing! Needless to say, the chair is worthless and the futon I bought from another furniture store for half the price. Customer service was rude and the guy working at the Colma, CA store was incompetent.

On 8/7/08, I purchased couch, love seat chair and ottoman for $1913.00 from the Jennifer Leather store in Tustin, Calif. Which is now closed. All pieces and frayed and peeling. I doubt this real leather. I sent a complaint to Jennifer Leather and they never got back to me.

When the couch & love seat were delivered, the delivery guys were unwrapping them & putting the legs on. One of them was more interest in my cleaning gal then doing his job. The senior guy said, "Okay, sign this & we'll be out of here." I signed the receipt. They left. I immediately noticed that there was two cuts in the side panel & looking at the rest of the couch and found a tear on the other end. I called the store where I purchased the pieces and told the manager what had happened & I wanted to return the couch. I was told I would have to call for repair, so I did and waited two weeks for a reply. They called to say the repairman would be here in two days. When he arrived, he said, "Where is the panel from Jennifer?" We replied, "We never received anything." He left because he could not repair it. Where do I go from here? Why did I pay for insurance? The store where purchased could care less. I paid cash for the couch & love seat. Is this how Jennifer Convertibles do business?

We purchased a convertible sofa and in less than two year, the sofa collapsed. The company said it was past warranty and would not stand behind, refused to replace, repair, or compensate in some way to rectify the situation. I would recommend no one purchase a Jennifer sofa based on their poor quality merchandise and unwillingness to stand behind or service their products.

I purchase a leather sectional sofa from Jennifer little over 2 years ago but I have been in contact via email close to a year now. The sofa I have purchased is so disgusting to look at and embarrassing I still cannot believe it. The sofa structure is not bad, it is peeling continuously. I don't remember the exact date of the very first email but I remember clearly the answer they wrote back to say that they can give me something like 30% off my next purchase. Really? I ignored that. Couple months after that I said this cannot be real, this is America, there must be something that can be done to get this company to honor what they sell. Then the emails started again. Might I had, I bought my sofa in Green Acres, Valley Stream, New York and the salesman Told me it was leather and the warranty was compulsory.

Where do I start. We had to hire an attorney on the original purchase. The best he could do was get us replacements. We went back to the Colma, Ca. store & selected what we wanted. As it turned out it was $85.00 cheaper than the originals. As it turned out they would not refund that amount but are holding it in case we want to make another purchase (fat chance of that ever happening).

I purchased a sofa and love seat in fabric from Jennifer Convertibles, and I purchased the warranty if anything happens like blood, coffee, gun, oil, dirt, sweat, water, etc they would come out and clean it, and if the stain is not able to come off, they will give me a new couch or replace the couch and love seat. Sounds like a great deal. Long story short, I had blood stain on the sofa, I called Jennifer Convertibles, they sent a technician out, he was not able to remove the stain, and they ran out of fabric, so he was upset telling me the blood is old.

I have been a customer of Jennifer's for some time but I can relate to the previous writer's frustrations though I did not purchase a warranty for my furniture, but I did purchase a leather sectional or what I thought was a leather sectional. When I entered the showroom the sales person seemed to be very knowledgeable and confident when he spoke about particular sets I had questions about on the showroom floor. I seen a leather sectional that I liked on the showroom floor I asked him various of questions being I have never had a leather set before. He assured me it was 100% leather, and was it durable.

Purchased a sofa from Jennifer in NYC. Had it delivered to our condo in Delray Beach FL. Sat on it less than 10 times. Major peeling. Florida Jennifer store out of business.

I essentially paid $2000.00 for an L shaped leather sofa. I called the store here in Maryland that I bought it from, and of course, the warranty was out. I sent an email and got a letter back saying they would offer me $500.00 of a purchase of $900.00 or more and only if I purchased within 90 days. There is no place to complain on Facebook, but I put one on there last year and I am sure they took it off. I bought this couch 5 years ago and its been peeling for 2. Leather does not peel... It looks worn, but in a good way, but it does not peel. Its all over the floor, our clothes, and we track bits of it all over the house. I've sent pictures to all my friends and family. I bought what I thought was a leather couch, because I wanted it to last and look good for a while, since it's my only couch. I live in a condo, and thought that when I bought a house, it would be the one I used for my rec. area, because it has a bed in it as well.

Bought a 3-piece leather set from Jennifer in Queens, NY and their protection plan in 2007. All in, about $2,600. Like everyone else on this site, the peeling began and there's nothing we can do. My only hope is that enough people make noise and go on record so that this place gets what it deserves. They know their products peel, yet continued to sell them.

In brief, we bought a dining room table approximately one year ago and after a few months it started to bow. When we reported this to Jennifer Convertibles they sent a "factory authorized service technician" to examine it. He determined that the bowing was the result of "wear and tear" and not "the result of manufacturer defects." I wrote a letter to Jennifer Convertibles explaining that we have used the table maybe 5 times for dinner parties and the heaviest object on it was maybe 10 plates of food. I would not consider this type of use "wear and tear." Unfortunately, they have not responded to my concern. This is poor customer service and a lack of concern for their clientele.

I purchased a $ 3,000 leather sofabed couch set from Jennifer almost 6 years ago. even though that is quite some time the set stayed in a room and was rarely used. I only began to use it for about 10 months when I moved into a house and it became a part of living room furniture. I relocated and put it in storage for another 5 months. However, I noticed that within those initial 10 months of actually use the love seat began to crack and peel really badly. The couch seems to be in great shape except some crack and peel in between the seam of a couple of seat cushion. Since my seat is almost white in color, I of course DO NOT WANT any cracking of peeling of ANY kind.

I bought a sofa/loveseat/chair combination from Jennifer Convertibles about five years ago. The total price on the combo was about $2000 including delivery. I had read many complaints about the service/professionalism of Jennifer Convertibles employees, but I had a pleasant experience. The set was delivered exactly when they promised.

Several years ago, I purchased a leather sofa from Jennifer Convertibles. It has been used in a room where it has had very little use. In spite of the limited use, the "leather" started peeling off, beginning between the seat cushion and continuing all over. The store near me has since closed so I began to look online to see what the problem might be. Turns out it was not real leather - only bonded and this experience is a common one with sofas from Jennifer Convertibles. The sofa is structurally very sound but the upholstery is a MESS. The salesperson did not mention warranties or that the leather was bonded so all this is very unexpected to me. I would be happy if the company would pay for the sofa to be recovered in a suitable fabric so that I can use it. If anyone knows of some recourse on this, please let me know.

I purchased a leather sofa from Jennifer Convertibles in 2010. This year, July 2013, I noticed a peeling on the seat of one of my cushions. I put the 5-year warranty on this sofa, so I read the warranty and seen that cracking/peeling wasn't covered under the warranty, but called Guardsman anyway being that it was only 2 years old. They had me send pictures of the sofa as well as descriptions of where the peeling was and when it happened. I got a response back indicating that the problem was not covered under the warranty, so I wrote to Jennifer, also sent them pictures of my sofa. By that time, the sofa started peeling on the head of each side of the sofa. Jennifer said that they apologize for the mishap even though it wasn't covered, they will ship out the materials to have it repaired. I was told this in September that the materials should be at my place in 4-6 weeks. It's now the end of December, no Materials and every time I call Guardsman, they tell me that it's a back order on the material. In the meantime, my sofa is steadily peeling ALL over. I contact the VP of customer service 12/20/13 with no response. I would like for them to replace my sofa.

We bought a fabric sectional for $999.00 in Oct of 2012 along with a Protection Plan from Jennifer Convertibles in Paramus, New Jersey. The sales person by the name of Shawn told us we should purchase a protection plan that if anything rips or breaks on the sectional that it would be covered by Guardsman and if Guardsman could not fix the problem that Jennifer Convertibles would replace the sectional. One year two months later, the zipper on the cushion breaks. We contacted Guardsman and they told us that they can't do anything about it because our protection plan only covers fabric cleaning. We called Jennifer Convertibles in Paramus and asked to speak to Shawn, they said he was off. We asked for the number to the home office and was told that they don't have a home office which is bull.

This company is arguably the worst furniture company I have come across. I purchased a sofa from them in 7/16/12 and it began to lose shape 6 to 7 months after it was purchased, therefore still within the 12-month warranty dates. Despite them originally sending a repair service out at the middle of April (8 weeks after I called AND the 1st of 4 visits needed), it has still not been repaired despite the fact that it is now almost over 8 months since I first called to complain that the sofa was faulty.

I purchased furniture on July 22, 2013 for a Queen Sleeper and love seat. When it arrived, the driver of the truck told me I had 48 hours to check the items. At first sight the furniture looked wonderful. Once the drivers left, I looked it over there were many little holes and a black spot on the arm rest. The delivery people put a long scratch on my newly wood floors. I was given a number to call for the floor and furniture. Since then I have received 3 new sets of furniture all having the same problem plus stitching errors.

I went with my family to Jennifer Convertibles (Stamford, CT) on Sunday the 10th of November to purchase a sectional couch. The first sales person, who came to us, gave us incorrect information to begin with. I came back later on the same day with my mother and a different sales person saw us. This sales person seemed to know what he was doing. What me and my husband had chosen with the previous sales person, not only the price was incorrect, the position of the sectional we wanted was "not" offered at the color or style we wanted! That was our first disappointment. We finally chose something else, paid for it and scheduled a delivery date for 11/16/13.

I wish I read all of these reviews before getting sucked in. I am experiencing terrible customer service with a very nice person - but this person will not call me back at all. so background - I placed part of an order in September that we wrote up in August and have still not received the merchandise. I have been chasing for 2 weeks now and when I call, I never speak to the same person twice and never speak to the person with whom I originally placed the order. At one point, no one knew of my order and then all of a sudden they knew about it and were telling me that there was this horrendous delivery fee that I was not advised about at the time my order was placed.

Two years after purchase, sectional peeled, cracked right before my eyes! Was told by Jennifer Leather technicians they could not do anything about it. We also took out a leather lifetime protection plan, that was not honored.

After reading the other reviews, I just want to say that I have had the same experience. In 2006, I bought a couch, chair, and ottoman from Jennifer Convertibles in Annapolis. The furniture did not last even two years, meaning one of the cushions sank (probaby an internal support), and all of the leather on the seat cushions became very wrinkly (not little wrinkles, but big wrinkles). I've had horrible customer support. I know that furniture should last 10 - 15 years, or longer, and this furniture was not abused. We just sit on it to read! Yet, when I requested a technician come to the house, he refused to fix scratches, told the staff I abused my furniture, and then I was sent coupons to buy more furniture... not! Don't buy from JC.

Brought a leather sofa bed and it just started blistering after 3 or 4 years of sitting. We take care of our furniture and we're waiting to see if Jennifer will honor its warranty!

*CONSUMER BEWARE*: First let me state my first mistake... I am normally the type of person that before she buys has looked up everything there is to look up about the business that I will be dealing with... not so in this case! I went on a friend's suggestion and the fact that she has a couch from Jennifer Convertibles for some time and has not had any major issues. Second mistake was going to the showroom despite seeing that the only cars parked in the lot were those of the 3 employees inside and still going in. Third was dealing with Bill (Coram, NY) who clearly after my ordeal was not forthcoming in how Jennifer operates. So now let me get to my story...

I purchased the queen sofa bed made of bonded leather on 11/01/10. I also purchased 2 rocker reclining chairs. I have not had a problem with the chairs yet. The sofa is ripping apart every time we sit down and I am very disappointed. It started at the top of the sofa and now it is happening to the seat cushions. The sofa should last longer than 2 years. I think Jennifer Furniture should be held accountable.

I purchased a sofa that arrived at my home defective. The fabric was worn out, the cushions did not have enough filling and the sewing was poorly done making the edges of the cushions and slip cover all wrinkled. I contacted the store where I bought it in Stamford and the lady who answered the phone told me that there was nothing that could be done about it. I then took pictures of the sofa, went to the store and showed it to one of the ladies working that day. She then gave me the 1800 number to call and an e-mail address.

As I started to write my complaint about Jennifer Convertibles, I said to myself, "Is this even really worth it," and then I thought I can't believe that their products are even "leather". My boyfriend and I originally purchased the "leather" sofa bed and when it was delivered, it was broken. I mean it was literally broken. There were parts of the seats that sunk all the way in. After writing to them, they allowed us to exchange it for the regular sectional and that turned out to be an even worse nightmare. They are poorly manufactured and the leather is cracking and I have a mess all over my living floor from the pieces of "leather" that fall off. I am truly disgusted by Jennifer Convertibles.

Leather rapidly continues to fall apart. Complained to place of business but told me that I wasn't able to be compensated lifetime guarantee for leather also indicates the same leather on sofa and loveseat is destroyed. Had to purchase slipcovers. I would like to participate in a class action suit if there is one.

When I had purchased my couch, I paid for a real leather couch only to know it started to strip. I am so upset about what happened. I work so hard for my money and if I paid for something, that is what I expect to get but what I got was a knock off leather couch and personally I don't think that's fair to me or to anyone else who has this problem. I need my couch to be repaired or so help me god, I am going to the media. It is so sad that I have to go to work and come in every day looking on that couch. It looks disgusting and I need answers immediately PS. Pissed off customer.

I was also a victim of this scam. I purchased the leather sofa and chair in 2009 for $1100.00 from a store in Maryland. However despite being told the warranty would cover anything and everything I did not purchase the warranty because I felt it was too good to be true. I should have not purchased the set at all. The leather began to peel off for no reason whatsoever. This was a total waste of money. Not to mention this was a huge embarrassment when company would come over and see the furniture that looked like it was picked it up from the garbage. Well to the garbage it went. I still have the chair but no one sits in it. We should all get out our money back for the furniture and for anyone who bought the warranty as well. For sure we need a class action suit that benefits the consumer.

In 2008 I purchased the Wrigley leather couch, loveseat and ottoman from Jennifer Convertible in Danbury, CT. I have the same unfortunate issue as others that the leather is peeling. I did not buy the protection plan (which apparently doesn't help, even if I did). Regardless, Jennifer Convertible should not be selling defective material.

I bought leather couch from Jennifer Convertibles. They look nice only in the store but by the time they deliver them to you, it's a wreck... Only had them for 3 months and they started to fall apart and started ripping... I have called the insurance. They said they don't cover it... Now. I'm stuck with $1,800 in total with insurance that doesn't cover anything... Unhappy with the company.

I purchased a 3-piece black living room set from the Jennifer Convertibles in Palo Alto, CA 4.5 years ago. I paid $2,100 which included the leather warranty. This past year, it started peeling everywhere very badly. It looks horrible! I called the customer care twice and they were very rude to me. Said there was nothing they can do, and that the warranty does not cover this. I asked to speak to a supervisor and was told one would call me back. They never did. I tried to call the store in Palo Alto, and they are out of business. We have all been ripped off by the company. Why no class action suit I wonder?

Bought the leather warranty I was told covered everything (including holes and tears made by my dog or cat) so I wasn't worried in 2009 when the top part of. In 2007, I paid about $2,500 for a leather sofa from Jennifer's store in Beverly Hills (8751 Beverly Blvd). By 2009, and after minimal use, the leather was cracking and peeling off. However, I was not concerned because I also bought the leather warranty package for almost $200 and was told that it covered everything (even rips and holes my dog or cat might make). When I called to find out how to get my couch serviced/repaired/replaced under the warranty, before I could even tell the customer service person what was wrong, I was told that the warranty doesn't cover cracking or peeling leather.

I purchased my sofa, love seat and chair with ottoman from Jennifer Convertibles in 2009. All 4 pieces have discolored and what was once chocolate brown is now green. I contacted Jennifer Convertibles and they said there was nothing they could do. I would like to know if I have any recourse.

The showrooms look great, and the prices seem reasonable...BUT, I WOULDN'T BUY ANYTHING ELSE FROM JENNIFER CONVERTIBLES...EVER! The sales process was a lot of false promises regarding delivery dates. My order arrived separately over a two-week period. Finally, I got the entire living room (sofa, 2 chairs and an ottoman). Within 1 week, the armrest on the sofa collapsed. It's basically a thin cardboard-type material under their faux leather. Then, within a year, the entire sofa started peeling.

I have owned my sofa for 5yrs now and it started to fade and pale in the 1st year. And this was a replacement from another purchase that I had to return and get Consumer Affairs involved in to get JC to credit me for this piece of crap! Never again!

I purchased a leather sofa from Jennifer Convertibles in 2010. The salesman got me to purchase the protection plan for an extra hundred or so dollars. He sold me because he said everything was covered. I pressed him on this point, so I asked "What about dog pee or scratches?" Yep, everything he replied. Two years later, when I filed a claim to have my sofa repaired, they denied it. I called Michael, the salesman at the Beverly Hills location where I purchased my sofa, because I was angry he misinformed me. He tried to deny it all, said I should have read the "contract." Well, I'm here to tell you that Jennifer Convertibles DOES NOT furnish a contract BEFORE PURCHASE. They mail it out weeks later after you pay for it when you pay for the sofa!!

We purchased a leather couch and a leather loveseat from Jennifer Convertibles. Within a year, the leather started to pucker, crack and peel. The leather peels off in extremely thin, paper-like layers. Three years later, the loveseat is now completely destroyed and is kept covered because it is so embarrassing when anyone is over. Even covered, the leather continues to peel off due to the movement of anyone sitting on it. This is ridiculous, especially considering there are no children jumping on the couch nor is the couch being abused in any way.

Jennifer Convertibles is a ripoff. I purchased a leather sofa set from them which has been peeling for the past three or four years. I called Jennifer Convertibles and spoke with a salesperson who was no help. I tried calling the number on the warranty contract and no one answered. I left several messages and no one has ever returned my calls. I think Jennifer Convertibles should have to reimburse everyone that has a peeling issue. I have also told all my family and friends NOT to buy any furniture from this place.

I purchased a leather sectional, $1800.00, along with extended warranty with additional cost, from Jennifer Convertibles in New Hampshire. It was brand new, but did not hold up very long, at all. The leather started to crack and wear out to the point of disintegrating and leaving a massive hole, not very nice looking, a shame really. Very disappointed with this product and now the store is gone, along with my paid for warranty. But today I saw a review opportunity to express my thoughts and hopefully, something will be done to rectify this problem, as I still have the offensive looking sofa in my living room. Now what?

I purchased a leather sleeper sofa from JC. After a few years, and good leather care on my part, it began peeling/flaking off. My couch is now in complete ruins! I would have to have the entire thing recovered as not one part is normal. And my "full coverage life time leather protection" didn't cover that....Interesting. And now that I've seen all these other people with the exact same issue.... they really should be shut down, fined and made to repay consumers for their obvious knowledge of this defect and yet they continued to sell this leather!

I bought the sofa in 02 with a lifetime leather protection, co. name, Upholstery Shield, exclusively for Jennifer Convertibles. Now when I call the first time which was I believe in 2011, they said they'll call me back to make an appointment to send someone out to look at it. They never called, never came and then I just plainly forgot about it. Around the the end 2012, I started calling again and more beating around the bush from them. Then, I started talking to Mariana **, I think was her name, and sent her pictures and they never called me back so I call this lady back up. She tells that my claim was denied due to dry rotting and fading.

We bought this leather couch from Jennifer Convertibles almost two years ago. Within a year, it started peeling. There are pieces of what looks like leather all over our clothes, skin and floor. It is disgusting and we are embarrassed to have company over. Of course, their warranty does not cover cracking and peeling of leather. Do not buy a couch from them. This is a shameful business!!!

I purchase a leather sofa and love seat from Jennifer's about 2 years ago and now the set is peeling from the back and arms. I paid 1.800 for this set.

I bought leather sofas about 3 years ago and not even a year into them, they started peeling. The warranty was useless. Nothing can be done. I saw other consumers were having the same issue on The Today Show. Wasted my money. They look horrible.

In 2008 I purchased a three piece leather couch set from Jennifer Convertibles. I paid over 1600.00 for the couch set which included a warranty package which cost 200.00. On 2010 it started to crack. I live alone and do not have young children. I was very gentle with my couches. About 3 months later where it was cracking it started to peel. I tried to call the store I purchased it in Tamarac, Florida. They were closed, out of business. Go figure. I found that they were open in Illinois and California. I called the store in California and they told my to call the warranty company. I did so and they said that the warranty did not cover it. I was very annoyed. I contacted the Better Business Bureau and made a listing of the defective product they sell. That was in 2011.

Jennifer Leather has one of the lowest quality leather in the market. This is the second time we purchased a couch through them and the second time with issues. Just as the previous complaint, within a few years, our couch started to peel and crack. How ironic that the warranty upholstery shield excludes fading, cracking and peeling. I guess they know all about the problems already and exclude them for that reason. Why else? Two times is definitely not a charm, and will not be purchasing another couch from them or recommending them to anyone. They should have an insert saying "Buyer beware of leather (if that) peeling and cracking!"

Several years ago, I purchased a leather sleeper sofa, chair and ottoman at regular price from JC, along with the extra protection package. Within two years, the ottoman began to show major wear and I took it in to the local store (where I purchased it) to find out if that is normal. It was explained to me that it is was common for the ottoman to show such wear, and they recommended leather dye to help disguise the extent of it, as my extra protection did not cover this "wear". Picture attached.

I bought a sofa....they rescheduled my delivery 3 times and did NOT SHOW UP AT ALL on the third time, when they had asked me to wait for them during a 5 hour window. I took off a whole day of work, lost pay, and still do not have my sofa!!! THEY ARE TOTALLY DISHONEST and disorganized, and I am utterly shocked they are still in business.

The delivery charge is over $200. Your other option is to pick it up from their "warehouse". You can't pick it up from the showroom though. The warehouse is over 80 miles away. This means that whatever you buy, will have about $300 tapped onto it. It loses its bargain when Ikea delivers items for $70 or less flat rate when you can buy other items there as well. Now, this isn't the bad part.

We purchased a leather couch from Jennifer Convertibles about 3.5 yrs ago. We spent $1000 on the couch. About 6 months ago, the "leather" started flaking and peeling off. It started in one corner and is now peeling off everywhere. The flakes are all over our clothes and house. We were misled to believe we were buying a real leather couch. As far as I know, leather does not peel off like a banana peel. We will NEVER again do business with Jennifer Convertibles!!

I bought a Sofa bed at Jennifer back in January 2013; two months later, I found out that the cushions had a problem, so I called them to report the problem. The company sent a technician who stated to me that there was a problem with the cushions of the sofa. When I asked the technician what would be the next step, he stated that I would be receiving a letter with the remedy to rectify the situation. I received that letter contradicting the first technician they initially sent to check the item. The letter states that there is not a problem with the cushions of the sofa and it does not require repair and /or replacement. I did not agree with this letter and asked for another review.

I purchased a three-piece set in 2006 and the upholstery shield along to cover any damage. I paid $2644.29 and was led to believe that my chairs are covered in case of any damages. They are now cracking and ripping. I called; someone came only to hear from Jennifer Leather that they don't cover that. They only cover accidents, the same problem I am having. What can I do? I can't afford a set right now. I am disabled so I am stuck.

On July 3, 2012, I purchased a Jennifer Leather Liza-oz futon & split back deluxe (vendor-innovations). Six months later, I noticed that the leather seams were peeling/cracking all around the couch. I contacted Jennifer Leather who directed me to Saw Enterprise who would come out and look at the furniture - which they did on May 11, 2013. I rec'd a letter dated May 29, 2013, from Jennifer Leather stating that the components of my couch would be replaced 4-6 weeks for domestically produced goods, 10-12 weeks for imports... Note the furniture was made in China.

To all the people ripped off by Jennifer Convertibles, please contact the NY State Atty. General’s Office. After doing some research, I have found that in 2004, there was a case against them for bad business practices. They lost the case and were supposed to stop misrepresenting their products and warranties. I also bought a Wrigley set couch, loveseat, chair and ottoman which within a year was peeling and cracking - it was in a vacation home which is hardly used. If we all complain to the Atty. General’s Office, maybe we will get some satisfaction and hold them accountable. I was told the couches were leather. They are not.

I purchased a leather sectional sofa and within 2 years, the leather started flaking apart. Before the third year, the flaking had turned into holes and it seemed like the leather was just disintegrating on its own. At that time, I had contacted Jennifer Convertibles since I had purchased an additional warranty for $200. They refused to cover anything and said there was no way that could happen under "normal" use. Well, this sofa infancy did not have normal use. It has far less than normal use. Maybe if it was used more, it would have lasted!

In February, I received furniture and delivery men damaged furniture with paint. I had delivery man call company so I can let them know that merchandise was damaged. In March, tech came to take a look at damaged sofas but only looked at one sofa and ignored the other. Then in April, I received replacement pieces for only one sofa, never for the other. Tech came in April to replace damaged merchandise only to find out replacement was the wrong piece. He then put original (damaged piece) back on sofa but did a horrific job. He left the side of sofa popped out with cotton and wood exposed. I'm very dissatisfied with this furniture and customer service. Still waiting since February for issue to be taken care of!

I bought a living room set around November 8, 2012. When delivered, the chair had damage on the back and on the arm. We called and a person came, saw the damaged piece, and said they would order the new material needed to repair. In January the person returned with the material to do the repair. Well, he had the wrong arm piece, so he left saying he will reorder the right one. Well, it is May, and when I call to find out, they say the material is not in yet. I think I have been patient enough and now I am angry with the way they handled it. I would like them to replace the chair. I will never buy another piece of furniture from Jennifer Convertibles.

My husband and I purchased the Wrigley set (sofa and matching chair) from Jennifer Convertibles in Falls Church, Virginia back in December 2012. It is now early May 2013 and the sofa is a mess. It's peeling more and more every day and has now become an eye-sore. We bought this set because we were told the set was real genuine leather and because it's an attractive set and also comfortable. We bought this set hoping to have it for years to come but now I'm not so sure. It's only been 4.5 months and it's awful looking. We don't even want to have guests over so now we're forced into looking at SureFit covers to cover all the peeling up. That's not fair to us. We wanted a leather set and now because of the peeling, we gotta cover it with cotton, cloth material.

I purchased my leather couch 6 years ago and it recently began peeling. I call the customer service number on the plan and they told me to send photos of the couch. I sent them in and 5 days later, I received a call that they filed Chapter 11. They closed stores in Mass. and RI (I live in Mass.) and were no longer servicing those areas. I have not tried to fight this yet, but plan to. Please let me know if anyone has had any success. Thanks.

I purchased a 3-piece Italian leather suite, along with two end tables. I also purchased the leather protection package. It took three deliveries to bring me furniture that were not defective, and one of the end tables was still damaged. Delivery number four with an exchange for undamaged merchandise never took place. They just stopped returning my calls. I was told the leather furniture I purchased would be excellent for a family with two children for the ease of cleaning. I thought how terrific that would be. We also have a family room downstairs, which is where they are most of the time. Two years into my purchase, the leather couch started to peel. I attempted to get the furniture replaced to no avail and now they are no longer in Ohio.

The store promised delivery in three to four weeks. The sofa was purchased on March 12, 2013. To this date there is no delivery. If I refuse a delivery date for May 3rd, I will have to lose 30% of my payment that was given to them. This is unacceptable. Please help me.

I purchased a lifetime warranty that provides for repair or replacement for damage, but then excludes any damages from being qualified by nullifying verbiage. See attached warranty image. Internet reveals massive dissatisfaction with the company's business practices. Customer service appears to be a regimented runaround operation - lots of nonsensical double-talk. I would join in any applicable class action suit.

I spent over $1,000 on a convertible that is an absolute piece of crap. The seams on the front were not sewn, and you can put your entire hand through the seam. When you sit on the ends, you lean about twenty degrees to the sides. The pillows on the top and bottom weren't filled enough, and you sink down and also to the sides. It also creaks. They sent three inspectors to my house. But when Jennifer wrote back, they said the couch meets their standards but they could fix the problems. I don't want the couch. It is a piece of crap and I want to return it and go to a furniture store that provides quality products. They refuse. This has been going on for more than two months. I have pictures of the floor model and my couch. They are the worst store I have ever had to deal with.

I purchased in 2009 a supposedly leather sofa from this company plus a warranty. According to the salesman, "Don't worry; we guarantee satisfaction." Of course, he was a liar. My sofa is destroyed. When I brought it to their attention, they said that the warranty didn't cover wear and tear. But I specifically asked the sales rep if they were real leather and, "Are you sure it will last?" He said yes, that they were real leather and when I called to complain that the leather was peeling off by itself, they said that the warranty doesn't cover it. I felt cheated and disappointed. Now I'm stuck having these sofas and I have to purchase new ones in such a short time. They say they are the best but really, they are the worst. They won't even send someone to have a look at them.

Let me say without going into a long explanation of what happens when you purchase this so-called lifetime upholstery shield contract, do not buy this! Firstly, it's contracted out to another company who do everything in their power to not replace the upholstery if it is damaged. Their reasons are all detailed in the contract you agreed to, according to them, and only under the most special circumstances will your request ever be honored. I've tried on at least 3 different occasions to have them either clean or replace the merchandise, only to be answered with various reasons why they wouldn't replace my slipcovers. I repeat, don't buy it! It's just a way for them to make extra money on each sale. After that they are done with you!

I bought a protection plan from the Jennifer Furniture salesperson in 2008 who over and over insisted that I could make use of the plan whenever I felt that the criteria was met for service. It is a white love seat that I assure you has needed it. I spent years calling the company that Jennifer Furniture vouched for and always got a voice mail message. I tried calling Jennifer Furniture many of times and always got a busy signal. Now, I am told that all the stores in Illinois have been closed and no one wants to admit to this being a scam because after the 1st year, I tried to contact the company for service and was never able to. I bet they are offering some protection plan scam in other states and have no intention of honoring it. I want a refund of my money, because I only bought this plan because of who I was doing business with. This was not Acme Furniture but a respected company.

My fiance and I purchased a sectional sofa in Feb. 2012. At first, we were so excited because what we sat on in the showroom was wonderful and very comfortable. What arrived at our home was not what we paid for. With the extra protection, we spent over $1400 on that piece of crap! Within four months, the sofa started sinking in spots and the legs broke from under the ottoman. It took me two months just to get someone out to our home to repair the break. All this man did was to take out the very thin pieces of wood and replace them with very thin pieces of wood. He put some glue and a couple of screws on the spot. Then he told us the reason it broke in the first place is that an ottoman is for your feet and not for sitting.

We purchased a reclining sofa in December 2008. For the past year, the sofa has been peeling. It is totally ugly and I have to keep it covered with throws. I tried calling the customer service line, 1-800-371-6111, and I was on hold for over 20 minutes and finally hung up. I can honestly say we will never purchase another item from Jennifer.

I purchased a 2-piece living room set in February 2012 at Astoria's showroom and the quality turned out to be a complete disappointment. When I originally received the sofas, they were defective. In the back of them, there were springs sticking out of them so a representative of the customer care sent someone who simply hammered in the piece in the back of the sofa. Approximately 6 months later, they looked in horrible shape. The cushions are sinking in. The materials color has faded. It was just not what I paid for. I was told last September that the materials were being ordered and that I would be contacted with a date for the repair. Near the end of December, they were scheduled to come to make repairs on the units but when they arrived, they realized that the materials were incorrect and were not able to proceed.

In Oct. 2008, I purchased a "leather blend" sofa and loveseat for $1,150. In 2011, the "leather" started peeling everywhere! I had no idea that the lifetime of a sofa and loveseat was 2.5 years. Now I'm worried about pieces of couch being all over my apartment and my 2-year-old eating them. I am extremely interested in getting involved with a class action lawsuit against these guys. I still have all my original receipts. How does one go about doing this?

I bought a 4-piece set sofa, love seat, chair, and ottoman plus 3-piece coffee table/lamps. Furniture held up for a few years when suddenly we noticed that the surface that we thought was leather started peeling little by little. Now, they all look like they should be thrown in the trash. This is not usual wear. We spent a lot of money and now have to buy all new furniture. The place we bought them from went out of business. Any suggestions? We know there are many out there in our shoes.

We recently moved to the US and bought a house in Santa Clara, CA. We have heard good things about Jennifer Convertibles Sofa Beds from one of our friends, so we definitely thought of visiting the store when we decided to furnish our house. In fact, we went to the Jennifer Convertibles in Dublin, CA and bought the entire furniture for our house in one go. The list of items we bought included: 1) leather sectional with ottoman (Haney); 2) queen Bed (with headboard, foot board); 3) dresser with mirror; 4) 2 nightstands; 5) 2 tables; 6) dining table with 4 chairs; 5) 2 table lamps and; 6) a power recliner sofa (Smith Power). We had ordered all the items on display except for the sectional, which was displayed in another color.

I bought a leather and was told sectional on sale. I should have known it was too good to be true. After 2 years, the couch is peeling and cracking very bad. I called customer service, and they told me it's no longer under warranty and there is nothing they can do. Well a leather couch should not crack/peel after such a short time. If there is anything anyone can do, I would appreciate it since I can't go get another one right now.

Do not buy from Jennifer Convertibles. We purchased the leather sofa on the 16th of December 2009. Two of the back cushions are peeling off and torn. It's not covered by the Guardsman warranty. Accidents are but the poor materials used aren't. Customer service is totally unhelpful. I cannot believe I have to buy another sofa as it looks terrible. Do not buy anything from them.

My mother and father in law are victims of Hurricane Sandy and are staying with my wife and me since they cannot return to their home for several months. They purchased a sleeper sofa at Jennifer Convertibles and the salesperson promised that the unit came with a Simmons mattress. At the point of sale, they told the salesperson that they only wanted a Simmons and he insured them that it did come with one. There was no way for them to verify because the unit they had on the floor did not have a mattress.

On 9/22/12, we ordered one Jennifer Convertibles leather sofa and a matching loveseat that include motorized recliners in each piece. They were delivered on 10/18/12. Upon delivery, it was discovered the motorized recliners in the sofa did not work. The driver was to email the company to inform them. I called the store where we purchased the merchandise and was told they don't handle issues and was given 800-371-6111 to call and file a claim. It took them one week to set up the claim. Then a replacement motor was ordered. It arrived on 11/20/12 and I notified the claims department of the replacement motor arriving. A technician arrived on 12/8/12 to install the replacement. The sofa still does not work. The technician now says it may be the switch. He would contact the company. It may take 6 weeks to get the switch and then we are to call, inform them of the new part arriving and wait again for installation.

I purchased a living room set from Jennifer in Feb. 2009. Now my set is peeling. I have a lifetime warranty. One guy came to the house with a paint set and small hand dryer to fix the furniture and months later, the same thing is happening. My question is, since when does real leather need a paint kit? And now, I realized Jennifer sold me a fake leather set and I need info on what they can do for my furniture that's not real leather.

We bought a couch, a chair, and an ottoman with 1 week delivery from the Tarzana store. Later that afternoon, the store called and said we couldn't get the entire order for 10-12 weeks. After many phone calls, they would do nothing for our inconvenience. We asked simply to get the pieces that were in stock by our regularly scheduled delivery, which I felt was a simple request, given the inconvenience. The company would do nothing and kept changing their story. After reading other reviews, we canceled the order. This was the worst customer service I have experienced from a furniture store and we will never go back.

I paid an extra $250.00 for the warranty on air mattress. It broke after 90 days and I have been waiting for 3 months now for the replacement. This will be the last time that I will do business with these people.

I bought two seater from Jennifer Convertibles two months ago and I am still waiting for my delivery. Below is the store location: Elmhurst (Jennifer Convertibles-Leather), 88-12 Queens Boulevard Elmhurst, NY 11373, 718-507-5291. The person I have been dealing with is ** and seems to be really unprofessional. I have been going to their store every weekend to inquire and every time I go, he says that the delivery will be done on a particular day but never happened. I have wasted lots of my time going back and forth. Me and my wife both work and last week, we went to his store twice just to make sure that the furniture is delivered on time. He convinced us that the two seater will be delivered this Monday (asked my mother-in-law to cancel all her appointments this Monday) and we will receive a confirmation Sunday - but never did. We called him twice this Sunday and he said he will call me back with the confirmation but never did. This is really unprofessional.

I purchased my sofa and love seat in February from Jennifer Convertibles. By June, the sofa started squeaking badly. I called up the horrible customer service line and they said a technician will contact me. On July 23, a technician shows up and says, "Oh it's squeaking because you need new cushions," so he placed an order. This is interesting because cushions are made of foam and foam doesn't squeak. So whatever. He came back when I received the cushions on 8/20 and said I don't have the string to repair it. Excuse me? This is the second day I took off from work and you can't help fix it? So I called customer service again and they said they will send the technician back. I told them I don't want this person in my home again wasting my day. I contacted the repair company (Jennifer Convertibles outsources for all repairs. Cute, right?) and told them what is going on. They sent out another technician on 8/22. The poor guy took the whole couch apart, found out the back was broken and said the springs are broken too. He tried to repair it. There was sawdust, staples, and wood chips all over my home until he finally gave up and said, "They should just send you a new couch."

Leather Coach - This is the worst company and worst customer service. I purchased a sofa from Jennifer Convertibles 4 years ago, for more than 2 years calling their company and emailing that it is falling apart. We purchased the lifetime warranties and after all this time, they say they cannot send anyone out to take a look at it because I'm not covered. They are a horrible company. I will never purchase anything from them or recommend it to anyone. The material sucks and customer service is horrible. Don't waste your time and money. I paid over $1,400 and now I have to put it in the garbage.

I purchased a leather sofa and loveseat in January 2010. I also purchased the extended warranty. In 2 years, the leather started splitting so I called customer service. The service technician told me he was going to request a new sofa since it was splitting so badly. He said and I quote, "Worst case, I will come back and repair it, but am sure they will give you a replacement." Jennifer Convertibles sent me an email a week later, stating that splitting was not covered under the warranty.

I purchased a couch in June, had it delivered around Father's Day weekend, and received it damaged. It is now October and they want to come and repair the couch. It has been months; they don't reply to email, phone, nothing! I did not pay full price for a refurbished couch. Stay away from them - they will rip you off.

I purchased a package deal from Jennifer convertibles early September. This package included a sofa, loveseat, queen bed and dinette set for $999.99. Adding in delivery and tax, my total came to $1,219.98. At first, this seemed to be a great deal. However, after the headache we have had to go through just to get our furniture, I feel this was one of the worst mistakes of my life. We were given a delivery date of about a week and a half out and told that we would receive a call narrowing down the time. Well, we waited and no call ever came telling us what time they were coming.

I need your assistance on my consumer rights based on below. Am I entitled to a new sofa sleeper?

You pay $200 for a service plan, and the way they sell it to you in the store, they say, “We will come out and clean any stains as long as you have this service.” Well, today they came to clean a (1) spot, and the rest of the couch, dirty. I will never go or purchase anything from Jennifer Convertibles and will tell everyone about the worst service plan ever and cheap furniture.

I recently purchased furniture from the Jennifer Convertible in Colma, CA. The sales person seemed to be a little immature but seemed to know a lot about the product. I purchased a sales item which was advertised at $799 for a sofa, loveseat, armchair and ottoman. It seemed to be a pretty good deal but when I received the furniture, it didn't seem to be the same quality as the sofa on the showroom floor. Although it was advertised for $799, I ended up leaving and spending $1,200 after delivery charges and warranty. I loved the color in my living room so I kind of got over the quality. Everything seemed okay so the delivery people left. As soon as they drove off, I noticed two tears in two different places so I called the store immediately. I actually talked to my sales person who gave me a 800 number for customer service. The recording says it takes two days to receive a return call. I've called the showroom twice and the 800 number 3 times with no return call. I called again today and spoke to the sales person who now says I need to make a claim for the damaged furniture. I'm not happy at all that I received damaged furniture and that I now have to submit a claim. I had planned to go back and purchase more furniture, but I will shop at Macy's in the future or where I'm going to receive good customer service.

Jennifer Convertibles sells crappy furniture. I bought a modular sofa last year (2011) which cost me $2,000. We only use the sofa bed when guests come over, and we've probably only used it 2-3 times. We opened up the sofa bed recently when family came over, and when someone sat on it to get into the bed, the frame collapsed. This is poor use of materials and workmanship since a bed frame is NOT supposed to collapse when someone gets on it, and Jennifer Convertibles won't do anything for you unless you've bought an extended warranty. This means that they don't stand behind the furniture they sell unless you pay more money so they can fix the crap that they sell. On top of that, the cushions were sagging, that it's now uncomfortable to sit on the sofa!

I asked the truck driver/delivery person not to leave until I examined the chair they had just put together. When I was able to see an extremely bad defect, I heard the truck driving away. I called right away and asked that the truck return to pick up the chair, to no avail. I went to the store the following day for 4 days. It never opened on time. Signs stating the store would be closing started to appear. Also, some kids appeared to be functioning as salespersons.

We purchased a leather sofa living room set from Jennifer Convertibles with the Lifetime Extended Warranty that covers punctures. We have a puncture in the arm of the love seat that falls in line with their rules. Two repair techs have been out to look at love seat. The first repair tech said that it would be covered and that he would order the part right away and send it to us. We called after not hearing from them for almost a month and they told us that they did not make the part anymore. They sent out an outside repair contractor that said that while it was covered, it was a non-repairable puncture. Now after almost three months since we first called, Jennifer Convertibles states that we have no coverage due to a list of reasons that have nothing to do with the tear. The policy states that if they cannot fix the tear that they would cover the replacement of the love seat. It seems very strange that everything was covered until it comes to replacing the unit. Now it's not covered. This is just wrong!

I was delivered a damaged chair with marks and creases all over! Cheaply made and not worth the $800 I paid! Dirty showroom and staff that keeps things under cover and does not communicate after sale! I saw the biggest cockroach in the showroom because it is not kept clean! Buyer beware and buy somewhere else!

I purchased furniture from Jennifer Convertibles which would take 4 to 6 weeks delivery. They called to say they do not have any more of those chairs. They offered me a smaller chair. I explained to the salesperson I am 5’10”, a smaller chair would not work. I said I wanted to cancel the rest of the order which I did not receive. They want to charge me 35% for a restocking fee. To restock what? I have not received anything and they are only going to eventually deliver 3 out of the 4 pieces. I feel like they are scamming me. How can I pay for a restocking fee if I have not received anything? This has been a horrible experience. I can’t get anyone to return my call. The salesperson who sold me the furniture will not take my call. Also, they are saying it's leather when it’s not. Please help. I am not sure what recourse I have as a buyer.

I bought a sectional 6 months ago. Since then, it has broken twice. We have had our sectional for a short time and so far, the entire sectional has broken at some point. They send a tech and the tech then fixes or reports back his findings. This entire process takes well over 3 weeks and you can't use your couch in the meantime because it is broken. They then decide to fix it and you have to waste more of your time waiting for a technician to come and fix this issue. Once they do, our couch was fixed for maybe a week before another part broke on it. We have no kids jumping on it or anything, it's just really poor quality materials. The entire time you deal with customer service, they are the worst of any other company ever dealt with. They have no answers and don't care about their customers. This is the worst experience ever in my life and extremely unsatisfactory. Don't ever purchase from Jennifer Convertibles, ever.

I purchased a sofabed in May 2012, and it was mounted with major defects - where the seat cushions did not sit properly on top of the couch. Instead, they sank into the wooden frame of the couch. I filed a claim one week later, and now it has been 2 months, and I still have no replacement couch, or parts that they claimed to order to fix the couch. It means that I've spent a lot of money at Jennifer Leather, and still have no couch on which to sit. Customer service employees are a waste. They keep telling me there's nothing that they can do and that it takes 10-12 weeks for the parts to arrive. I am totally frustrated as I have even asked them for a replacement chair for the meantime (a bean bag even). Their response was that there is nothing they can do. I should have just kept my old couch, at least, I could sit on it. Jennifer Convertibles is horrible. I will never ever buy from them or recommend them to anyone.

In August 2008, I purchased a leather furniture set for about $2.5K from Jennifer Leather. Back in June 2012, I started noticing that leather on the seat cushions is torn in multiple places. I called Jennifer right away. They scheduled an inspector to come in. The inspector came late in July 2012 and made picture of damages. Then a week and a half later, I received a letter from Jennifer Leather stating they are not responsible for the damages since it's a manufacturing defect. I called customer service and was told to throw the set away. I asked after less than 4 years. He asked me how long I thought it would last. I said certainly not less than 4 years.

I bought my black, so-called leather sofa from Jennifer Leather on Queens Boulevard in November of 2010. I was so happy and "proud" of my first leather sofa, I didn't even want my kids sitting on it. I wanted protection for my sofa, so I was encouraged to purchase the extended warranty. I was reluctant, but later purchased the five-year warranty just for my own piece of mind. Approximately one year later, I started to notice one of the cushions from my "pride and joy" leather sofa started peeling, and of course, I accused the children of doing it. A week later, I noticed a big bubble on the back of the sofa and I was frantic. I immediately contacted the servicer for my warranty, "Guardsman," the company that claims to provide "excellence in furniture care since 1915," and was told that my warranty does not cover peeling. All the cushions are now peeling and there are bubbles all over the back of the sofa. I feel so hurt, angry, disappointed and violated by these "takers." I am ready to take legal action against these unconscionable bastards. They should not get away with this.

I got couches from them. They were defective and used. We went to court and they postponed it till tomorrow and I want my money back.

We purchased our leather couch in late October 2008. Within two years, it started to crack and peel. I contacted the repair and service department to fix the issue under our additional purchase of warranty. They stated that the warranty doesn't cover peeling leather, only burns and punctures. They then told me that peeling is from normal wear and tear. I disagreed with them and informed them that I have never seen a leather couch peel from just sitting on it. The cushions on the couch are now peeled half way off. The little flakes of leather are throughout my house. They stick to our clothes, flake off the floor and cause a huge daily mess. We are now looking for a new better quality couch after only three and half years of being unsatisfied with this one.

My wife and I bought a "leather" sofa, love seat, overstuffed chair and ottoman nine years ago in 2003, paid $2,760.15 (tax and delivery). We paid $359.96 for the Upholstery Shield Fabric /Leather Protection Plan. All was well with the furniture until a month ago when my son laid on the couch and his keys fell out of his pocket and made two cuts in the center cushion of my sofa. After reading the $359 policy, I followed the instructions of calling the customer service number within 7 days of the cut.

Jennifer Convertibles is outright criminal! In 2009, I purchased the upholstery shield in addition to a $2,000 couch set and the leather began peeling just recently. The peeling is extremely bad and there's leather confetti all over my apartment; it's even in my food! I'm am absolutely taking these people to court. I'm hoping that someone could kindly send me their upholstery shield guarantee (as I'm unable to locate mine). It would be greatly appreciated.

We bought a living room set from Jennifer Convertibles in 2008 with the promise that they were original leather, and we got the extended warranty. What a scam these people are. About two years after purchase, they started to peel off. We called and emailed. They never honored the warranty. Now, they are bubbled all over. They are disgusting; they look like we bought them 20 years ago.

I purchased lifetime leather protection and they will not honor! I owned couches for about 3 years, all of a sudden the leather started cracking. There were cigarette burns and punctures. They still will not honor the agreement. Is there currently a collaborative lawsuit taking place? If so, I would like to join and get some justice from these criminals. Please send me an email if anyone knows of any ongoing collective lawsuit. I have already contacted my lawyer and am ready to roll. I'll be willing to put forth the necessary money to get justice.

Jennifer Convertibles don't live up to their lifetime warranty. I purchased a fabric/leather sleeper sectional and ottoman in 2007. I paid $200 for the lifetime warranty. The fabric has a small tear and I called them to send someone out to repair it. I was told they were no longer active in the FL market and will not honor the warranty or refund my $200. Let the buyer beware.

Bonded leather or reconstituted leather is not really a true leather but a man-made material composed of 90% to 100% leather fibers (often scrap from leather tanneries or leather workshops) bonded together with latex binders to create a look and feel similar to that of true leather at a fraction of the cost. Jennifer Convertibles should be made to use the words "faux leather" for all furniture made with bonded leather so that the consumer is fully aware that what they are getting is not a true leather.

I purchased a couch from Jennifer Convertibles. I had the couch for less than 8 months. I use the couch about 4 hours a day to watch TV in the evening. The cushions are worn out already and the inner part of the couch has already broken. I am a single person and this is already the wear and tear on the couch. They refuse to replace the couch. I cannot even sit on it. It's my primary piece of furniture. They said they will repair it. It will take up to 4 months before a repair can take place while waiting for parts. The couch was over $1,200.00. It's now on sale for $400.00; if it's worth $300.00, they are lucky. I can't afford another couch. I can't sit on this one and the customer service is so poor I can't imagine they have any employee who is proud to stand behind their products. I literally have to place books in between the cushions and the base of the couch so that it creates a buffer so if I actually want to sit, I don't create a back problem for myself. The couch was a year old in May 2012. What kind of garbage is that? I would love for somebody to contact me. I cannot get a decent customer service rep on the phone.

In 2007, I purchased two (2) living room sets on the same day from Jennifer Convertibles with the assurance of a lifetime warranty for rips, tears, etc. on the furniture. The most expensive set began peeling in 2010 and tearing in 2012. I emailed Jennifer Convertible's claim center, and they stated they had no record of my purchases. I found my receipt, submitted photos, and waited several weeks before they replied via telephone that the damages were not covered due to wear and tear. What? This may explain why their parking lot never has more than 2 cars in the lot. I'm going to talk to my lawyer.

thank you.

I purchased a sofa sleeper from Jennifer Convertibles. After waiting several months, the furniture was finally delivered on June 2011. After delivery, I noticed that the sofa squeaks when we sat down and got up. Shortly after, the back cushions began to sink and the seat cushions slides out. The first technician was a no-show. The second technician cancelled at the last hour. The third technician showed up without a confirmed appointment. The third technician claimed he fixed it, but the problem persisted. The fourth technician said he will order parts and return once they have them. After parts were received, he came back and re-stuffed the back pillows and sewed it up. I showed him that the seat cushions slides and he said that's because it's a sofa sleeper and not a regular sofa. I told him this did not happen in the store when I test out the product. He said the stores do not have sofa sleepers, only regular sofas, and that the sales person should have mentioned that to me.

I purchased a four-piece leather set from the Boylston street store in Boston in 2005. The sofa began to peel in 2008 and I got the runaround with customer service. I have seen numerous complaints over the years with similar problems with the leather from this store. I am beginning to think the leather was of poor quality and bad craftsmanship. I paid over $1500. To this day, I still have the couch and it continues to shed pieces everyday. I have documented photos of the shedding and I have to remove the house due to the issues detailed above. I am considering class action suit with all those affected.

Huge mistake attempting to deal with these people! For your own sanity, don't waste your precious time and money. Look at other Jennifer reviews. They tell a story. My dad purchased an air mattress. It had to be specially ordered. I picked it up at their High Ridge Road, Stamford location. My bad for not inspecting first, prior to leaving the showroom, as the mattress material was ripped open at the package bottom. The "good side" was up in the showroom, as Jack brought my attention to the pump secured in the package top. I carefully carried the mattress to my Lexus RX, placed it in the vehicle, and drove to my dad's in Greenwich. Upon arriving at my dad's, I discovered the damage.

Like most everyone else, we purchased a so-called genuine leather living room set in 2009. We bought the Leather Protection Plan. In almost no time, the seams started to peel. Our protection plan clearly stated it did not cover seams so we did nothing. Over the next few months, the cushions started to flake and peel. We were assured by the sales person that the protection plan was the way to go since it covered almost everything. I contacted the customer service department to file a complaint. They were quick to tell me,"We have closed our markets in your area and are not offering service any longer." Seriously? Nice lifetime plan. If they are no longer in the area, shouldn't it be their responsibility to subcontract out the work? Has anybody been able to confirm or deny whether or not this stuff is actually leather? We chose the set that we did because the saleswomen said it was genuine leather and not bonded leather. What a huge disappointment!

Long story short, we ordered two custom sofas. They arrived months late, in poor condition. It took more months for them to finally agree to let us exchange them. We ordered (against better judgment) bonded leather sofas to replace them. The bonded leather sofas were good for a couple of months and then started to crack and peel, both sofas. One looks like a bad sunburn and the other is even worse.

I bought a leather sofa/love set chair in 2004 from the Upper West Side location. Within two years, the leather was flaking off all three pieces. Literally, chunks of leather were on the floor. On site repairs were made as a courtesy. The pieces that were not repaired soon flaked as well, even though we had the lifetime leather protection plan. By 2010, the set was a hot mess. After an awful experience with their corporate customer service, I visited this local retail store (we later moved to this area) to see if they could help and possibly order replacement covers for the three components' back cushions. I offered to pay for them. Here's the skinny, the representative shooed me out of the store and told me to call him. I called the number I was given (the store's number) and was not even given the opportunity to leave a message. I went back a couple weeks later and he said he'd call corporate to inquire about replacement components. I never received a call back from him. I went back to this store a third time and well, he was disingenuous and unhelpful. Bad furniture, even worse customer service. Spend a few more bucks elsewhere and get a better product with better service.

Jennifer Convertibles Warranty Coverage - A burn in a $4,000 couch I purchased from Jennifer Convertibles, along with the lifetime warranty, was treated by a Jennifer Convertibles technician on 4 different occasions over the course of 4 months. The first visit resulted in a mess of the cushion because the technician used the wrong method (as verified by the 2nd technician). The 2nd technician airbrushed the couch and was able to cover the burn but he used the wrong color so one cushion on my brown leather custom-built couch is now green. Two additional attempts did not successfully fix the problem and now Jennifer Convertibles has come back and said that the discoloration is a result of sunlight (only on one cushion).

It is not genuine or real leather. It's bonded cheap peeling **! I purchased my living room set in 2008. It was supposed to be genuine leather according to the sales person. It is peeling, cracking and the cushions are sagging. I took the matter up with the store from which I purchased it. I was told to call the warranty center. I did and spoke to the supervisor, Meryl. She said the warranty did cover my issue. I explained to her that genuine leather does not blister and peel even the cheap grade of leather. She said how did I know the furniture was not real leather. I told her I could see the fabric after the peeling. She said she could not help me but offered a discount on a future purchase. I asked her why is it that scratches and tears are covered and fixed but for peeling you are given a future discount? At the end of my conversation with Meryl she said, "I am sorry you are not happy but do you want the discount on a future purchase? Or maybe you can call the store again and see if they can help you." In days of old, this was called the runaround or being stiffed. I do not know how Jennifer is still in business. I will not buy from them again! Please help me with this issue

On Friday, 3/23/12, I had a sofa and a loveseat delivered. The loveseat has a tear in it. I called your 1-800 number and held for a half hour. I then called the salesperson, which referred me back to you. After reading your reviews, I certainly hope you contact me and address this matter. Thank you.

We purchased a leather living room set (sofa bed, love seat, and chair) from Jennifer Convertibles in Tustin, CA. We also bought a lifetime leather protection plan. We bought the sofas and the plan because we were told they were genuine leather and that the plan covered everything, including peeling. We had our sofas in the family room at our home and used them sparingly. Nonetheless, less than a year after we purchased them, one of the cushions started to peel. We looked for the receipt to file a claim but we could not find it. We tried to get Jennifer Convertibles to fix it, asking them to find us in their records, but we were told they could not do that, that we had to provide them with the proof of purchase.

I purchased the Wrigley living room set with the upholstery shield warranty for more than $2400.00 after delivery. After the first six months, I had to have the leather covering upholstery replaced on the sofa due to soft spots from defective interior lining, resulting in holes before they replaced. In the 2nd year, I noticed it had happened again and the leather was peeling off the back of the chair. I called and again they replaced the sofa leather and the peeling cushion on the chair.

I ordered a queen sleeper special fabric (C260 Dum Dum Charcoal) on 1/3/12. It is now 3/12/12, and I have been calling to get a delivery date and I keep being told next week. To make matters worse, I asked for a swatch of the fabric, and they sent me a brown color. After waiting all of this time, I certainly hope that the color is correct. This is my first apartment (just starting out), and I will never recommend Jennifer Convertibles to any of my friends or family. Please let me know if I will ever get mine.

I purchased a sectional sofa from a Jennifer Convertible store, and the Guardsman Protection Plan was added to my purchase without my knowledge. I paid an extra $180.00 for a plan I didn't even want. The store closed down after my furniture was delivered to me, and there was no way for me to contact them. Especially since there is no contact phone number on their website. I did email them on their website, and never got a reply from them.

No Delivery of Goods, Rude and Unprofessional Staff: I ordered a sectional from Scarsdale, NY showroom on January 25, 2012. I put down the required deposit; I opened a credit card at the suggestion of the salesperson Denise. Denise called to alert me that I would be getting a delivery on 2/23/2012. When I called Denise on the 22nd for an approximate window of delivery, she told me to call back after 4:00, which I did. I then spoke to a Crystal who advised me to call back after 4:00, when I informed her that it was 4:20, she told me she would e-mail the warehouse and get the information, and for me to call back after 5:00 which I did. Pretty much the same scenario, she told me to call after 5, when I told her it was 5:15, she said she had no information and put me on with someone else, who knew even less.

On February 8 of this year, I had a technician come and check our furniture because we have some damage to the pillows and the cushions on the furniture. When we bought the furniture, we were told that it will fix all repairs and if it can not be fixed, then they will replace it. The technician told us that we would hear from someone in two weeks and then the two weeks passed and I called them since. They did not call or send me a letter. When I called the girl, she said that they could not help me because they don't cover it. I said what am I supposed to do with furniture that is peeling and that there are holes. She said all we can give you is a coupon for 20% off of a $600 purchase. I will never use them again. You got to be kidding me. I will never spend any money on them ever again.

Just don't get it! They cover accidents (cuts, burnt cigarettes) but they don't cover poor quality material deterioration. Not recommended, do get into the lifetime warranty. BS!

I bought a recliner in 2007, and paid for a lifetime warranty. The recliner started to peel and split at the seams. Also, I accidentally cut the leather. I called Jennifer to repair or replace the item. It took six months. Yesterday, they brought a chair which is smaller, and I no longer have the lifetime warranty. I need to have this resolved as amicably, and as soon as possible.

I moved into my house on Sept 2005 and had bought a brand new leather sofa set, sofas, loveseat and chair set with tables and ottoman. I had the warranty agent come see the furniture to have it replaced. He said no. I paid over $1,800 for the set, shipping and warranty. I signed the contract for Life Time Warranty which they will not honor. I am filling a complaint against Jennifer Convertibles for deceptive practices.

I called lifetime protection service to service my leather sofa in November. The technician came to my home and fixed the scratches on my sofa. Two weeks later, I sat on the sofa and the whole pillow peeled. The technician put too much heat on that area of my sofa and damaged the pillow. I called lifetime protection service and customer service said that cannot help me. I would like to settle this matter without going to small claims court. Thank you.

From Jennifer Convertibles (NJ) I purchased 1 sofa sleeper and 1 sofa for Florida. We visit a few times a year and have no pets or children. The sofas are peeling - I upgraded to leather from the microfabric thinking they were more durable. I could probably count how many times anyone has sat on the sofas - the bed was used once.

I purchased a $3,000 leather sofa bed, with lifetime warranty. Now, Jennifer Convertibles, refuses to honor the warranty. I find it poor business ethics to handle customers in this manner. I understand you are no longer operating in Florida, but there shouldn't be anything to say, that you can honor your warranty. Honor your consumers. They remember who does well, and who does not. I will not quit pursuing this warranty. I will write letters, until something is done. The customer service agents have no manners, no clue on how to speak, or communicate effectively. I will never shop at Jennifer's Convertibles. Buyers, beware.

On April 1, 2009, I purchased a sofa bed with chase lounge attached and an ottoman. In addition, I purchased the Upholstery Shield lifetime warranty protection for the cleaning of my sofa. Jennifer Convertibles utilizes a contractor to perform the cleaning services. The contractors are unprofessional and take several weeks before returning a service call to schedule an appointment. I contacted Janet, salesperson/manager, at the Waldorf location to submit an electronic request after Christmas for a cleaning. After several weeks with no appointment scheduled, I followed up with Janet. She indicated that the contractor requested pictures of stains prior to coming to service me. I stated this wasn't in the sales agreement so I requested a refund. I was referred to the corporate office.

I purchased a leather three-piece set from Jennifer Leather. I paid $3,500. It's been five years and my chair is starting to bubble like it wants to peel. I called customer service because I take great care of my furniture only to find out that this happens to their leather after a few years. I believe that my couch is not leather and they got over on me as a customer. Customer service representative was rude and told me someone would call me back in 48 hours but it's nothing that can be done. My living room set will probably continue to have issues. I'm so disgusted and need help. I purchased their leather cleaner and conditioner to maintain the beauty of my furniture only to have issues with the leather. I'm a devastated customer.

We purchased a leather sofa/loveseat combo in 2007. We were sold pretty hard on the 'total protection' we would receive for our purchase for the additional "Upholstery Shield--Lifetime Leather Protection Plan." We noticed that along with a variety of small annoyances, the hide-a-bed frame contacting our hardwood floor and marring it, a spring that shot through the bottom part of the love seat. The Leather began to 'peel' off of the cushions and the piping that runs along the front of the cushions began to wear disproportionally fast to the back cushions. We contacted Jennifer Convertibles and scheduled an appointment for a rep to come out and look at these issues.

I purchased a leather couch set from Jennifer Furniture (Convertibles) in 2008. I paid over $1600.00 out the door for this set. I noticed that it started to buckle and peel. When speaking to them, they seemed unaffected and not to care that they sold defective furniture. I did purchase a warranty shield (lifetime). They said it doesn't cover this problem. They also said that even if it did cover, they could not help me because they are no longer in business in Florida. What are my options? I think a piece of furniture should last, especially if you take good care of it.

I moved into in a newly constructed building in September. I purchased a queen size sofa bed couch from Jennifer Convertibles and it was delivered on October 12, 2011. On October 14, 2011 I called Jennifer Convertibles and asked them to please pick up the couch immediately because the couch had bugs in it. I could feel the bugs biting me the same night it was delivered. My wife did not sit on the couch the same night of delivery so she was not convinced when I told her about this the next day. It was the next night when she sat on the couch she felt the biting too.

I purchased a sofa set about 4 years now and the sofa is peeling. I did purchase the lifetime warranty and it seems that Jennifer is not honoring it.

I could basically just say ditto to everything that every one else complained about. This couldn't possibly be real leather. I have other leather items that in no way exhibit this type of wear and tear. I sweep up bits and pieces of “leather" off of my living room floor daily. The sales people in the store are quick to tell you that if anything happens to your chair it's either repaired or you'll get a new chair.

I ordered a sofa and love seat from Jennifer in Brooklyn in Bay Ridge. It was ordered on the 15th of December and was set to be delivered on the 21st and it was even written on my bill for the 21st. I paid cash. The furniture never came on the 21st and I have been unable to get the store manager or the regional manager on the phone. The sales people in the store were not helpful and got nasty with me on the phone. It is Jan 4th and I still have not received even a call from the store manager (even though I have requested to speak to him several times). So, I had to go back to the store to be greeted by the salesperson who was nasty on the phone with me. What a terrible way of doing business. I am trying not to just a refund from these clowns.

We purchased a sofa and love seat from Jennifer Convertibles 4 years back, in 2007. We got a lifetime protection plan of around $400, which is top of the line. The material on the sofa (not leather, it was a blend of leather and artificial material) began to crack. We called Jennifer Convertibles and they sent someone to take a look at it. Finally, after looking at it, they said cracks are not covered. They said cracks are part of regular wear and tear which is not covered. Imagine buying a $400 plan and getting this answer. We were shocked by this response and decided never to buy their merchandise again. I’m writing this review for the benefit of all folks who can read this experience and hopefully benefit from this.

It seems like so many people have the same issue with the living room "leather" set. It's disgusting. After purchasing my set, with the lifetime guarantee, it began to disintegrate after only 3 years of very sparse use. When I contacted them, they told me that I no longer lived close enough to a store to receive even a visit from a technician. I am a consultant and consequently only spend 100-150 days at home every year. I'll never spend $2k on a living room set that lasts for 450 sittings ever again.

Purchased a $2400 leather living room set from Jennifer Convertibles in 2005 which included the Protection Plan. The leather chair began cracking notified their Protection Plan Customer Service and was told by the Supervisor Deborah that the cracks were not covered. In addition, they indicated that I cancelled the Protection Plan by signing an document. I responded that I did not cancel the Protection Plan and please forward to my attention the document that I signed. Jennifer Convertibles failed to present the document alleging that their accountant did not keep the document on file. I find this extremely upsetting. As of today, the cracks in the chair are peeling. I have to spend more money to repair the chair. I am extremely disappointed with the Jennifer Convertibles product because they are not standing behind their product. New York, NY.

The mattress that came with the sofa bed is of terrible quality. It is impossible to sleep on and Jennifer refuses to correct the situation. They are completely dishonest and this complaint seems to be similar to all the others. I would want them to replace the mattress with a suitable one and not be provided trash.

I bought a convertible sofa bed along with centre table from Jennifer Convertibles in Paramus, NJ. I was given a delivery date in Dec. 2011 and a time window of 12 pm to 5 pm. On delivery date, we called the store to get to know the exact delivery time so that we can run outside to do some home errands, as we are not used to getting trapped in the house doing nothing. The store said they couldn’t estimate the delivery time and they said the driver can even come at 5 pm. The driver came at exactly 5 pm. However, the elevator in my apartment went down at 4 pm.

Terrible Experience. Ordered sleeper couch and love seat on 10/09/11. Finally got call that delivery would be between 2pm and 7pm on Sat. Nov. 19th, 2011. Requested pricing of couch since I ordered from factory instead of inventory on hand. Never received pricing. Do not know what I owe. Was told I was going to get bill sent to me. Still no response. Could not contact corporate since they do not have a number to talk to someone. My order was not delivered between 2pm and 7pm but 11pm Sat. night and only because I was still home waiting. Driver called at 6:30pm said he was on the way never got here. When I called the showroom I was told they would get back to me. Got one call that they were sending me a bill and that they would contact me about my issues . Never received anything and expecting to be billed without knowing what I owe. Do not want to ruin my credit. Would have preferred they just pick up their furniture and cancel order.

I bought a 2 piece sectional, a cocktail table, and 2 end tables on March 27th, 2011, and paid with a check which, due to a bank`s mistake, was returned. After being notified, I went back to Jennifer Convertibles of Short Hills, and made the entire payment cash. All the merchandise was delivered on April 5th, 2011. On May 9th, 2011, I received a letter from Certegy Payment Recovery Services requesting the entire balance to be made again, and letting me know that my name was recorded in the national check database, which prevents me from writing a check, and opening a new bank account. I have been trying to solve this problem with Jennifer Convertibles of Short Hills for over 5 months now, but was unsuccessful.

I bought the three-piece leather sofa and I paid a lifetime warranty, too, and everything failed. The leather is cracking and I called the store but the answer was that the leather is not covered. So we lost US$2500 because the store denied it.

I bought a leather sofa 4 years ago from Jennifer leather, the reason why I chose leather was for its durability. I paid $1,000 thinking that it would last at least 10 years. 4 years later, it's all peeled and I realized it was not leather. All what's left on the sofa is fabric. I took it to the store and the person said that it was out of warranty. The point is that I was mislead by Jennifer leather, the tag on the sofa was leather sofa and actually it's not.

I was supposed to receive my furniture on the day before Thanksgiving, November 23rd. According to the men carrying out the delivery, they rang my neighbor's doorbell (since I was unable to stay home that day) but no one answered. Meanwhile, my neighbor said that she was home all day preparing Thanksgiving dinner. I tried speaking to the employees at the location in Scarsdale but they were very rude and made me call back in order to speak with the store manager, Denise. However, she was just as disrespectful. She told me to call 1-516-496-1900 ext. 5822 but there was no answer. Please help me. I have no furniture and my entire family is sleeping on the floor. Meanwhile, I paid $1,700 to receive my furniture on Wednesday. If you'd like to reach me, my number is ** and my email address is **. Thank you.

I paid $2,182.98 for a special order couch that was guaranteed delivery on or prior to 11/8/11. I still have yet to receive my couch. The Holmdel, NJ store manager, Jeremy, has been completely unresponsive with providing me a delivery date. The net result of calling the Jennifer Convertables customer service line is to be circled through a series of automated prompts, never connecting with a human.