Jennifer Furniture - Lifetime Guarantee Reviews

Jennifer Convertibles in Coram is the worst run store ever. We had impossible dealings with this store.. The salesman that sold us the leather sectional we got was fired 2 days after purchase. We could not speak to him about any of the issues. The Manager of the store at the time was not helpful at all, he did not want to be bothered, told us we should have purchased a more expensive sectional. We had purchased the protection plan for the sectional as advised, shortly I would say 3 months.. the couch started peeling in one section..

After weeks waiting for my delivery finally got a email from Jennifer Convertibles about a delivery day. They give me two options, Thursday and Saturday. I pick up Thursday which is good for me. After 2 hours another email that a mistake was made, that Thursday wasn’t possible, leave me with one option. So I said ok. Stay home Saturday morning to 8pm, nothing. So I called and chat live, still couldn’t get any help. 8:30 I got a call that another driver will deliver my order. I said ok. 9:45pm another call that the driver couldn’t deliver my order so tomorrow, just like that. So unprofessional, make me wasted my time and money. This is my second and last time I’m ordering from them.

My wife and I recently purchased a sofa and love seat from this location. Upon making our purchase, the sales associate said that he was going to drop down the price from $999 to $899 as a favor to us. When I got home I looked up the set online and came to realize that in fact the price was $899. So in fact the sales associate was not doing me a "favor". When we attempted to move the love seat once it was delivered, we noticed that one of the legs was discolored. As I got closer, the leg had been cracked and someone tried to cover it up with a sharpie marker.

I’ve purchased several pieces of furniture from Jennifer over the past 24 years. October 2017 I purchased a living room set. 2 electric recliners and electric couch. The back of the couch broke off. The wood split and the back collapsed. I had emergency brain surgery in 2018. We purchased the elite extended warranty that cover just about everything you could think of. I called to open a claim. I was surprised to learn that Guardsman who handles the warranty can not take a claim over the phone. They will email you the form but you. It’s return via post office. In this day of age I find this ridiculous. Due to my health issues, Dr appointments and testing, I printed the form filled it out and mailed it. Due to be received in 33 days from claim. I was denied. See, because it needed to be returned in 30 days!

In February, 2019 I placed an order for a specialty sofa sleeper - with a mattress upgrade after visiting so many furniture showrooms and online sites. After 7 weeks I called for the status of my order. I spoke with my salesperson, Mike **, another day Bob (he was filling in from another store) who could not locate my order. Days later I called and spoke with Nikki who also could not locate my order number. I demanded to speak to the manager. Mike ** was unavailable (he was at the Home Depot).

I purchased a leather sofa and loveseat for my son. The leather is literally peeling away! The so-called lifetime leather protection plan does not cover this! What a sham! Do not buy from this company! Products are substandard and defective!

On 2/17/19, I purchased the Jag power reclining sofa and the jag power reclining loveseat with console. Order #: **. The delivery men unpacked my sofas on the curb, and brought them up to the second story of my home. When they left, I noticed a rip in the right arm of the brand new couch. I called customer service and the showroom over and over again, and I FINALLY received a call back from customer service telling me that someone would contact me. The person that contacted me was very nasty over the phone and told me “don’t piss me off” when I asked for his supervisor.

Purchased a Kingsdown Vintage Melange mattress on February 24th from Jennifer Furniture in Farmingdale, with the assistance of a very friendly and helpful sales associate, Peter. Got delivery on March 8th, as promised, on time and without incident. Unfortunately, there was some dipping on the mattress four days later making it look lumpy with a hump in the middle of it.

Purchased a custom $1650 sofa bed. Was told 3 months, took 4 1/2 to be delivered. Couch was poorly constructed, no padding in one arm, felt frame when pressing. Custom through pillows must have been sowed buy 14 year old, not square, pattern not centered, looks like a stomach shaped wad, not a custom pillow! Contacted SAW, Jennifer's 'Fix' company. Fought with them for months, several cancellations on their part, always last minute after I took off from work. Finally attempted a fix 5 1/2 month later, and only did a half job, but too frustrated to complain. Now, 7 months after delivery, sitting on couch watching TV, heard groan, fell 4", my legs sitting on frame!! WTF!! Can't wait to see how crappy the service is going to be this time! Probably going to Channel 6 consumer complaints, as whatever these people tell you is a lie. Buy from Bob's, same quality (but shouldn't be for the money), 1/2 the price!!

I paid to have a lifetime of leather repair. I paid $5000.00 for a sectional plus a lifetime warranty to repair or replace worn leather. I have a 2x2 in hole in the leather. I called them and they sent someone over with a camera. He took many pictures of the worn leather and told me that I should have no problem with them replacing the leather. A week later I was called and told that there was nothing wrong with the leather. I wrote to the Better Business Bureau and complained. Jennifer offered me $200.00 credit if I wanted to replace my couch with a new one. I would NEVER purchase anything from them again. When I paid for the warranty, it was down-right theft that they did not honor the warranty. Very bad business people and a bunch of thieves.

In 2014 I wanted Top Grain Leather and I paid close to $2000 for my set. Now it is 2018 and my set is peeling like Bonded Leather. I know what Top Grain looks like because my mother purchase Top Grain Leather 17 years ago from Jennifer and her seat is still in great condition. The store should be held responsible for what they're charging and giving to the customer. I WOULD NEVER PURCHASE FROM THEM AGAIN. THEY ARE TRULY A RIP OFF COMPANY AND SHOULD BE SHUT DOWN.

I will never buy from Jennifer Convertibles again. From day one, when we received our furniture, it was damaged. The back corner of our couch was crushed. Then we also noticed there was no padding in the footrests. They sent someone to fix it. But then a few months later our recliner part broke off, they sent someone to repair it. Then just over the time our warranty ended the recliner part broke again. Since it was out of warranty, they gave me a number to call for someone to fix it, but I would have to pay. I called the number but couldn't get in touch with anyone. Meanwhile the seams on my couch and loveseat are splitting.

Wanting to do something nice for my Mom after her recent Cancer diagnosis. I decided to surprise her with new living room sofas since she was also in process of moving. I stopped by Jennifer Furniture Valley Stream NY, That decision turned out to be one of biggest mistakes I have ever made in my life and the worst customer service I ever experienced. I should have walked away when I selected the furniture and the salesman Gene assured me that the delivery would be about two weeks. At the end of the transaction once I paid and paperwork was completed he told me 3 wks. I was angry then but left it alone. Needless to say I did not get a call for delivery until the 4th week and this is when things really went south.

I’ll begin by saying you can NEVER get anyone on the phone. They rely on email. Secondly, their “delivery info” does not stipulate how much your delivery fee will actually be. Once I ordered the bedroom furniture, I had to wait THREE weeks before I received it! Let me be clear. This is NOT high end or custom furniture. Finally the day rolls around for delivery and I get an email that says I’ll be given a “window” email the day before. THREE emails later and still no window. When the delivery showed up, the guys wanted to drop off boxes and hightail it out of my home without putting the furniture together! IT CLEARLY states on the page that putting together furniture is part of the fee paid. They stood and argued for a good 15 minutes before I directed them to call a supervisor.

I was moving and it was a very stressful time. Shawn and Christine at the Paramus NJ store were wonderful. I ordered a living set with lamps, coffee and end tables. I needed a small dining room set in cottage style and Shawn went online and the perfect one so I ordered it. I was under a time constraint and they met my tight deadline for delivery. My experience was WONDERFUL. Love my furniture. Thanks Shawn... You went above and beyond and made it fun.

I went to the Jennifer on 86th street in Brooklyn looking for bedroom furniture. They didn't have the style I was looking for so they suggested another location in Brooklyn. After going all the way to that store, I see that that store is a LIVING ROOM store and they only have 2 bedroom sets in there. When I asked the guys on the floor if they could show me something in a similar wood (because it's hard to see online) and I basically got a shoulder shrug. Then I went back to 86th street and had to order it sight unseen. BIG MISTAKE. The furniture is so much smaller in the inside than what the measurements are.

The faux leather (pleather) has not held up at all and the insurance purchased is a joke. Everything is not covered. SAD SAD SAD. Both the couch and chair are flaking and peeling. What can you do? Anything at all? Or do we just live with the defective product or toss it.

I brought 2 sofa, one chaise and coffee table with matching dining table set 12/13/2017 but first day of delivery everything was damage. Some people including manager show up my house and pleased to take the delivery and said we fix the damages or we replace whole thing later some other day but now 10 months later 10/10/2018 still I am calling almost every couple of days nobody helping and they offered $500 off store credit towards damage furniture. Price of furniture I brought more than $10000.00. Really bad experience never wants buy from the Jennifer Convertibles in future. And I order sofa and chaise and dining table same class but they deliver mismatch dining table.

Bad furniture/fake guarantee - Was forced to purchase the 200$ Guardsman warranty or if something went wrong either pay 450$ restocking fee or if later date no coverage. Well the furniture is nearly broken into pieces and they're not covering absolutely anything except to clean a stain. I can clean a stain myself.

Went in recently looking for a couch for my new place and Mike ** helped me find the best priced couch for my budget and quick delivery also. I also recommended couple of my friends to him for a bedroom set and dining set in Valley Stream store also. Thanks Mike!

So I purchased a sofa online July 6th 2018 and here it is August 18th 2018 still no couch!!! I was informed my couch would take two to three ** wks to get delivered. ** I'm still waiting. I called the company many times from the customer service number they provide online. The first time I called a woman told me my couch would be here around Aug 8th. Still not compared to the two to three wks they said it would be delivered but ok. I asked her was she sure? She absolutely made it positive that the couch would definitely be here. Lies!! The ** really lied. I'm sooo upset. When I argue with my boyfriend I can’t even send him to the couch. What Imma send him to now...the floor???

On 1/14/18, I ordered Accrington Sectional RAF Chaise/Gray. It was delivered on 2/10/18. Within 10 days of delivery, the seams in several places started to fray and come undone. I immediately contacted Jennifer about the seams. A service technician has come to the home TWICE. The first time, he said that the furniture needed to be replaced and he left. Within a few days, we received a letter saying that we REFUSED attempts to have the furniture repaired and therefore, we could not get a refund or an exchange. This was an lie. We never refused.

The company, customer service, and Garden City store are the absolute worst. I ordered a couch on 5/6/18. I was told that there would be a 6 week wait until it could be delivered. (6/17) OK, I didn't care too much for that, but was OK with the wait at 6 weeks. Eight weeks go by, then 10 weeks, then 11 weeks. I called numerous times asking when the couch would be delivered. No answers. I get a call during the 11th week to schedule a delivery date. I refused to do it over the phone because I wanted to discuss in store before hand. They gave me a discount of $160+ tax. OK. I set up delivery for Saturday 8/5. I receive a confirmation phone call the night before and confirm for 12:15pm - 4:15pm. A friend helped me remove my old couch so I would have no issues the next day when the new couch comes.

A must read before you go to Jennifer - First they did this to my 75 year old mother. They said they would deliver on 7/25. Called 2 hours after delivery was scheduled. Said they had no shrink wrap and could not deliver today? What? They charge crazy delivery Fees. $200 plus they charge tax on the delivery Fee ($217.75). If they have to take the legs off the sofa your delivery charge will then be $350 plus tax ($381.06) - oh yes, it gets better. They charged my mother $381.06 to her credit card. The salesmen double talked her. She had no idea what she was paying for. They deliver the furniture on July 30th minus the rug she purchased. The delivery man tells her she owes him $350 in cash - my mother paid him, oh yes, but had her wits about her to make him sign the paper that he took the $350 in cash from her.

My husband and I placed an order for a couch, two recliner chairs, a table, and a mirror on May 8, 2018. After zero communication from our sales rep, we reached out after four weeks to get an update on its progress. We were told it would be another two weeks (we were originally told 4-6 weeks) and that they had said 6-8 weeks. Fine, maybe a miscommunication. Reached about again after six weeks - the next excuse was that there was a shortage in the white fabric for our couch. Fine. Two weeks later, the next excuse was that the warehouse was closed for Fourth of July - for two weeks. Okay, well needless to say, it is now July 30th and still nothing. I am LIVID. Never again!!!

I ordered a couch on May 20. I have called, and the couch is constantly being delayed by 2 weeks. It is now July 28, and there is another delay until August 7, where it will be shipped to the warehouse. Unbelievable! Am I ever going to get my couch!

My husband and I ordered our living room couch (Foster 6 piece) on 4/23/18. The website said 6-8 weeks. It's now 7/18/18 and my husband got an email stating we will not be receiving our couch until August. We will never order from Jennifer Convertibles EVER AGAIN. I tried calling to speak to an actual person but the lady I spoke to told me due to the fact we ordered it online there is no actual person to speak to. She stated we can only go through email for answers on our order. My husband and I were donating our present couch to a single mother with children and they have been waiting along with my husband and I because there is very poor communication with the manufacturer and the warehouse. This is to whomever wants to read reviews before purchasing something... DO NOT ORDER FROM JENNIFER CONVERTIBLES??? Had I read reviews before ordering I wouldn't be writing this... I would've taken my business elsewhere???

I thought that my transaction with buying a new sectional sofa went exceedingly well. We were given the price I wanted, our sales rep, Paul **, was helpful and friendly, and it was delivered and assembled by polite and diligent workmen on the date specified. I love the furniture I bought. However, when it came to financing, it was told to me that I was receiving that through the store. Imagine my surprise to receive a Synchrony Bank letter in the mail with my brand new Jennifer Convertibles credit card.

The Order date was July 6, 2018, The delivery date was supposed to be July 10, 2018. They did not deliver my furniture on the day they said, and yes I'm still waiting, they also did not call the night before like they promised. After calling to verify and tracking online no order found. The manager named Charlie says, "Oh I can deliver on Friday because your order got cancelled."

I have been extremely unhappy with Jennifer Convertibles since day one! When my bedroom set was delivered the box spring would not fit up the stairs so the delivery men just left it at the bottom of my stairs for me to handle. I had no way to remove the box spring and transport it. Jennifer’s offered no accommodate or ways to help! Then not even a year later one side of my mattress completely collapsed! Again Jennifer’s customer service was awful. I made multiple calls to just try and book an appointment for someone to come and just look at the mattress. When I finally did get through to someone they won’t be coming for 3 weeks. And this is to just look and not even replace the mattress. Extremely unhappy.

Save yourself some trouble and don’t buy from Jennifer Convertibles. They do not stand by their products. We purchased a leather couch and loveseat and after a year the leather started to peel. Customer service refused to do anything. We are left with unsightly pits and peeling with no recourse. All the original salesman’s talk that their products are guaranteed is false. Go elsewhere!!!

I have take 2 days off work for a delivery that was scheduled weeks ago! No show, no call and NO RESOLUTION! The audacity and lack of courtesy of your salespeople at you 86th street location in Brooklyn is disgusting. The manager has contacted the delivery department to no avail and the fact that there is no accommodation is absurd. MY 3 YOUNG CHILDREN ARE SLEEPING ON THE FLOOR BECAUSE OF YOU!!!

I bought my furniture March 23, 2018. Today is June 19, 2018. I have not received it yet. They said on my paper for the six weeks. Here it is three months later still haven’t received my furniture. Call them today. They supposed to get back in contact with me. Hopefully they do it sometime this week. If not I don’t know what to do. I paid $1381 for sectional. I have not received it yet. It’s very frustrating when you pay for something and don’t do **. I hope they compensate me with something. Please help.

Paramus Route 17 location - If I can give this company zero stars, I would. I wish I had read the reviews before purchasing from this company. I've never been so dissatisfied with a furniture experience such as this one. Upon delivery, there was no damage during delivery; however, the dining table I ordered was scratched. It looks like it was scratched from the company who produced it, but since it wasn't damaged during delivery nothing at that time could be done. Here’s the kicker... after reading the tag on the chair regarding the manufacture, I found the SAME set on WALMART'S website for 300 dollars cheaper! After trying to call the store for an hour, no one picked up. So I went there in person. There were no customers in the store for them to be that busy and not pick up and I called them out on it. The woman said she was just about to check her voicemail. How convenient.

Leaving the same review here as I did on Google reviews and Yelp. Update 05/24: Called back the store to see what was taking so long for the refund. Other gentleman working there said he had no record of any refund and Paul, our salesman, was in the basement but should call us back. Spoiler, he didn't. Again tried, Michael **, again, not picking up his phone. Left yet another voicemail but I think it is becoming time to go to the Better Business Bureau. Update 05/22: After calling the number that was given below, we were given the number of the regional manager, Michael **. Of course Mr. ** does not pick up his phone nor does he respond to several left messages. And to top it off, haven't seen the paltry 108 dollars either.

Consumers do yourself a favor a avoid Jennifer leather. I purchased the Riley chocolate brown leather set, I have had nothing but problems with peeling, sinking cushions, it is a real mess. I contacted the so called customer service dept, they sent someone out as a so called courtesy to fix the cushions, but stated that peeling is not covered!!! After purchasing the so called lifetime warranty!!! I would not recommend Jennifer to anyone, they are a ripoff!!!

I purchased a dining room table on President's Day (February 19th). We were told there would be a 2-4 week delivery window. Long story short, we are not nearly 12 weeks later. I will be sharing the whole experience with everyone I know and contacting headquarters at this point.

I was supposed to get a phone call the following day, it never happened. I have called the store on 2 occasions and They are giving me the runaround and I am not getting any dates on when my order will be delivered. I have a deadline to have them by!! This is the most unprofessional store I have ever dealt with! I finally did get a callback when we left my husbands name to get a callback. Problem is being worked on and hopefully solved. I am not sure why it is so difficult to give a narrower time frame for delivery?

We ordered an expensive sofa three months back with proper recommendation by the salesperson and assurance that the product is covered under warranty for everything for one year and we took the protection plan too to be safe. The sofa was delivered after one month with some weird smell and cushions were saggy and when this issue was taken to the sales, they forward me to customer service. The customer service people neither return calls nor pick up the phone. Their voicemail is full too so you have no chance to talk to them. My sofa is in bad condition in five months with bad fabric which is full of lint and doesn't even look like it's new. After calling them n number of times and explaining my situation n number of times, I'm still waiting for a senior person to take care of this. Please if you guys are active on social media and really listen to your customers, respond.

I am warning you now not to waste your money, time, energy or sanity with this company. While it might be tempting to go stop in since it is one of the only larger furniture companies located in NYC you will regret it the minute you walk out. We ordered a couch and changed the fabric on the floor design. We were told the delivery would take 5 to 7 weeks maximum and that we would get a swatch in the mail of our fabric. We were also told that the company delivers any day during the week in NYC.

Went to the showroom on Rt 22 in Union, picked out a sectional in February, paid in full. At the time the salesperson assured us we would receive it in 3 weeks. We were planning our housewarming and would prefer to have it in time so we agreed and completed the purchase. A few days later we decided to order a living room set as well for our formal living room but rather the store we ordered online. The website gave us an expected delivery date which was also 3 weeks. As promised the living room set delivered as expected but we didnt receive the sectional. We called the store and after 6 days of lies and procrastination we were told it would be another 8 weeks to deliver the sectional. Mind you they never proactively communicated to us the delay. Had we not called we may have never been told.

This was a purchase from the Union New Jersey store. Paid in full. $1160 including couch tax PLAN and delivery. The lifetime is fraud! Do Not Buy. They would not cover damage TEAR and crack in wood FRAME.

Really poor reflection on a company when you have extremely combative and unprofessional employees representing you. This sad excuse for a customer service representative was named Kareem. To put icing on the cake he was trying to sell us broken furniture and tried hiding the fact it was severely damaged. These days customer service is what can and will set you apart from the competition and also help your business grow, and equally poor to terrible service will show your busy dwindle and continue to get you bad reviews. Shame on you to employee people who discourage your potential customers this way.

Let me start by saying that this review is based on our most recent transaction. At some time in 2002/2003 we purchased a sofa/loveseat set that lasted us 15 years; this recent purchase was actually to replace the set we got in 2002. Unfortunately, what we received this time - delivery occurred about a month ago - was damaged, unusable furniture. The seats on the sofa and loveseat, the sofa is worse than the loveseat, sink so low that our knees hurt to use them... Not to mention that getting up of the furniture requires that you are in good physical condition because of all of the muscles that are engaged. It's horrible but, what's worse is that Jennifer won't provide us a product that is in new condition!

No communication when my order was put into back order. I thought everything was good, and now I am left with a 5 month pregnant wife sitting on folding chairs in my living room, because your store can't communicate shipping issues.

I recently made a purchase on 1/31 at the location on 6th avenue. I was informed to deliver could take up to 2-3 weeks but that typically the wait time would be less. After a 2 week period, I called the store to inquire about the status of the order and was told it would be another 2-3 weekend before I would receive my delivery. I have two issues here, one is the lack of customer service. Why wasn't I contacted to be informed? And how slick these salespeople are where they tell you all good things to make the sale then could care less about the outcome. The saddest part of this all is that my salesperson is not an employee but apparently the manager. This speaks volumes about the training of these individuals. I highly discourage purchasing from Jennifer's more so the Manhattan location. I would rate a zero had it been an option.

Mind you, we were fools to ever go back to Jennifer Convertibles after we were shafted the first time... never received our sofabed on the promised delivery date before the holidays! They knew we had company coming and could not care less about their false promise! A month later, we figured we'd give them a second chance... only to deal with even more heartache! The delivery company called to come earlier in the morning of date of the delivery, which we now know we never should have granted because the Jennifer Convertibles store was not open as of yet (which gave us no recourse with the situation we were about to face!). The delivery men came very rushed and told us the piece would not fit in the room! They rolled it onto our front patio, fully wrapped, in the tight packing with the ton of cushions inside the wrapping, plus a movable lounger section). They offered to bring it in and leave it in our fully furnished living room!

Had a scheduled delivery for Saturday. Tried to change the date due to a death in family - called three times during the work week and got the complete runaround, as well as disconnected. Finally I was told I would be receiving a call to confirm and at that point to let them know I needed to reschedule. It was then I was told that I would be charged $125 to reschedule delivery. Because it wasn’t within 72 hours. But I had called within 72 hours. I was just given inaccurate info. After getting a friend to wait at my apartment for delivery, I returned home to find a damaged product. The fabric was torn.

Do not purchase material like-leather furniture from this company. And definitely do not purchase any insurance on rips/tears, it's only accidental and only covers a 3 or 5 year time frame. This couch was rarely used to sit on, in our office, and bought in case guests slept over but never used it as a bed. After one year of minimal usage, couch peeled, after 7 years shredded, peeling off entirely. Have to cover it with a blanket. Never used the sofa portion of the couch as rarely used the couch.

I have been requesting the status of my claim and have not received feedback after leaving multiple messages. My furniture was delivered 12/14/ 2017. I placed my claim immediately and again on 12/15/2017 via customer service. Your technician came within a week and took pictures and heard my claim. I have called and emailed multiple times. Most of the time my calls are dropped emails unanswered. Please respond.

I received my sectional delivery Saturday, two days before Christmas. The frame appeared to be cracked on the corner piece and had to have been hit pretty hard to do this. I pointed it out to the delivery person. He took a picture and called his department, spoke in Spanish (I could not understand). Driver told me someone would contact me and fix or replace the piece. I took a picture and called customer service. They were closed. Tried to call any number that called me just prior to delivery, couldn't get anyone and couldn't leave a message. Called the store where I purchased, they said call customer service after Christmas. I wrote on the paper signature form about the damage (in space indicated) but the electronic form had no such space.

I purchased a Linda sofa and loveseat back in March 2017. It took some time to get them as the slipcovers are custom made and I ordered black. When I received them, some of the stitching was overlapping, so they sent me new covers. One problem with this slipcover is the stitching is a tan color and the zippers are white, and the material doesn't hide the zippers which I was told right after I purchased it that is the color zipper they use. So at that point I guess I have no choice. July the cushions started to lose firmness. Real bad. I didn't get around to calling until November, but a tech came out and they are sending more cushions.

Ordered sectional sofa on sept 23... I understand custom orders take time, but we were told 4-6 weeks and every time I call store (Howell NJ) I am told it's on way to warehouse... It is now Dec 3. Never again.

I purchased a sectional and dining room set from Jennifer Convertibles in Farmingdale. The first day we used the sectional the fabric started to unravel. There are pieces of fabric (threads) pulled out of the weave all over. It is unsightly. I went out and spent $300.00 on furniture covers to protect the furniture after being denied an exchange by Jennifer. When these furniture covers shift the sectional continues to unravel. Moreover I learned that Jennifer Convertibles store manager blatantly lied to me when I purchased this sectional. He told me they were selling this piece because the showroom wanted the floor model in a different color.

Ordered my sectional in August and I waited to find it would arrive in 6-8 weeks. It was much longer than I expected, but since I really liked the sectional I was willing to wait. Fast forward 6-8 weeks and now I'm told I will have it mid-December. DECEMBER. I ordered this in August and now have no couch for my guests on Thanksgiving. This company just messed up my whole holiday because they need 5 months to deliver a sofa. Unbelievably slow, they do not care about customer satisfaction. Purchasing a sofa from this company was a terrible mistake. I bitterly regret ever going to that site. Worst experience!

Purchased a sofa on October 5th, 2017. They delivered the wrong one and it had a tear in it. I went there to return it and they are saying that the fine print says that you can only do exchanges. If you call the store it goes to customer service. The manager and the regional manager in Connecticut are very rude.

I've purchased 1 sofa, 1 loveseat and a chair from Jennifer Convertibles and the chair has peeled and ripped in several places. My 1st set of chairs I purchased from there last me at least 10 years. This new set didn't last but 2 years and started to deteriorate. It's a eyesore every time I look at it. I am ready to take action with anyone who have experienced the same.

This sectional is about 2 years old. Feels like I am sitting on the floor. When I get up, I literally have back pain. I called customer service. Finally, after opening a case with BBB they agreed to send me new cushions. Well, the so called "new" were filthy!! Called again. Today I received the other "new" cushions. FILTHY!!! I refused them. When I called customer service, this time they told me it's factory glue!!! It looks like they had it open in the warehouse and someone peed on them! I was told that they will not send me any more cushions. I don't want them! Disgusting!!! Below are the pictures of cushions that I received the first time. The ones I received today I didn't get a chance to take pictures of, the guys just took them away quickly. I will never shop at Jennifer ever again!

Let me just say proceed with caution. On 22 June, 2017, I went into the Brooklyn Livingston Street showroom to purchase the Murray sofa set with a free recliner that they had advertised online. I spoke to the salesmen, Keenan, about what I was looking for and he wrote up the sale right away. At the time, Jennifer's was also offering free delivery. When I told Keenan I was moving from Bayridge Brooklyn to Tampa, Florida he said they would have to charge me a long distance delivery charge. I quickly informed him nowhere was that advertised which he agreed. It was at that time, Paul, another salesman, explained the free delivery is only for the tri-state area and the company would have to contract a shipping company to make the long distance delivery. I was charged $429 for this delivery service and advised I would receive an email from the delivery company within a day to confirm the delivery date.

The salesman at the showroom on 86 street Brooklyn were terrible. They were rude and disrespectful. I like some of the furniture they have to offer but their customer service sucks and it is not worth the aggravation. They over charge for deliveries, and do not follow through. You have to call over and over again. I have tried but I will no longer use them. I know they don't care because this has happened before and they never correct the problems. Don't shop there if you want to keep your sanity.

I am so disgusted with this company. In the past I had a great experience with Jennifer Convertibles, so I decided to patronize them again and bought a three piece sofa set from them. After 2 years the chair started to peel and the couch is peeling. I was expecting to keep this furniture for a long time but now I have to pay someone to take it to the dumpster and this was totally a waste of my hard earned money. After my furniture started to fall apart and peel, I decided to go online to see if there was something that I could do to fix the issue with my furniture and I came across a page of unhappy customer like me complaining about their furniture. I wish there was something I could do legally because Jennifer was well aware of their quality of their furniture. Do not buy from Jennifer Convertibles. You will soon be disappointed.

Found a convertible sofa at Carle Place showroom. Salesman Gary took the order and told me 7-10 days for delivery. One hour later I received call not available in the color I chose. I had to change color. I called Saturday to confirm delivery. I was told it would be on truck Tuesday and delivered Friday or Sunday. I called yesterday and was told it was not going to be delivered. No communication from the store or salesman. I put a call into Regional Manager Hussain **. He returned my call and told me they are no longer making the product. Poor communication by the salesman Gary. He outright lied to me. Not once but twice. This left me with guests coming to stay at my home without a place to sleep. Do not buy from this store!!!

I recently tried to contact Jennifer Convertibles. I called numerous times both to the 800 number and to the store and got nowhere. I purchased a couch for my daughter along with an additional warranty. Jennifer Convertibles delivered and installed it last year. When we went to move the couch to a different apartment last week the movers tried to take the legs off of the couch. They said the screws were stripped and they were unable to remove the legs. They had to move the couch with the legs on.

Let me start with the background of this order... My husband and I came into the Coram store on 3/11. My dad wanted to gift us our dining room set as a house warming gift since we just closed on our home that week, so he met us at the store. Mario was our salesman, and Andre the manager. The promotion was 10% and no tax. We were grossly overcharged on everything we ordered. Actual prices at the time purchased vs what we were charged:

I bought a Bonded leather Red Sectional couch 3 years ago. They sold it to me for leather and it peeled from top to bottom terrible so they fixed it and put more bonded leather and it got worst, peeled and they looked horrible, so they gave me a coupon. If I purchased from them again I get half price off. So I bought another sectional couch. This time leather chocolate brown.

I purchased the "Downe" sectional made by Jonathan Louis in the heavenly oyster fabric from Jennifer Convertibles in Farmingdale, NY. The store has a display of a 117" sectional with chaise. We had been eyeing that sectional for some time and one night, we purchased the sectional and 2 chairs from another maker. Fast forward about 6 weeks and delivery comes. The chairs are fine, but sofa as they unwrap is gray not white, so it goes back. We wait about another 5 weeks, sofa arrives - it's the white heavenly oyster. Delivery men set it up and leave. About an hour later, I'm thinking something looks off, my husband comes home from work and I tell him it looks off. He says - it looks smaller. I measure and lo and behold it's only 97". Normally you would think I would notice, but this sofa was placed in an open area in the middle of a room so it was hard to tell.

When I purchase the sofa and loveseat pair, I was assured by the salesperson at the Torrance California store that I would received a lifetime warranty for the fabric workmanship. After five years, I had both sofa clean by professionals and stains still appear on the fabric. I immediately contacted Jennifer Convertibles Corporate Offices to received some kind of satisfaction regarding this issue. The customer service representative I spoke to on 04/13/17, informed me that I only had a five-year warranty and that warranty just recently expired on 03/16 without any prior notification from Jennifer Convertibles. I must admit the selling point of my purchase was the lifetime warranty which I didn't received but was offered. I would never purchase anything from JENNIFER CONVERTIBLES and will notify my family and friends to do the same. A classic trick of bait and switch!

Purchased a sofa and I am having an allergic reaction to it. I called J and they said that it's too late to do anything about it. I didn't know it was the couch that was causing this reaction as I am not an allergy sufferer. I usually sit on a chair not the sofa. After the sofa was delivered there was a chemical smell in the room so I opened the windows thinking it would air out. Well 3 months later the smell is getting better but I still get a reaction from it. J told me to have the sofa cleaned. I feel they should take care of this. I wonder what type of fabric treatment they use that is getting me sick. Also when you sit on the sofa, it's a pullout queen size bed, the springs make noise. Now I understand why the don't show sleeper sofas in the store. The service in the store/Hartsdale was good and the delivery crew was good. But they do not stand behind their product. Very disappointed.

After a year and a half my sofa and love seat leather furniture looks like they are 10 yrs old. We've been noticing that it began to sag and getting a discoloration. Wow top grain leather!!! Upon letting them know about the problem, all they did was brush us away from one call to another but going nowhere, oh and mind you we took a protection plan costing me 260.00 dollars for guardsman company to take care of future tear and wear. Finally, nothing was ever done and they through a customer to the curve. WHEN PURCHASING WITH THIS COMPANY PLEASE BEWARE. BAD BUSINESS TO GIVE YOUR MONEY AWAY.

We purchased a 9 piece dining set in March 2016. It was an Ashley product and did not wear well at all. The finish on the top peeled and the legs on the table and chairs began breaking. In Feb 2017, I contacted my salesman, Felix ** in Orange, CT. He sent someone out to look at the set and then offered an exchange. I was able to go into the store and pick out a different set and have it delivered. The experience was remarkably easy and Felix was wonderful to deal with.

I purchased sectional sofa in San Francisco Jennifer Convertibles store 3 years ago for 2500$, plus 3 years extended warranty for this sofa. During 6 months after the purchase I called repair service 7 times (almost every month). The sofa was built so bad that it almost fall apart. Now after 3 years I just paid financing credit off but the funny thing I don't even own this sofa anymore, I just threw this crap away a year ago. But probably the most disgusting thing about this company was that at some point they told me that one piece of this sectional sofa cannot be repaired and they were going to refund me that piece only (one piece costed around 300$). Ok, fine, that made sense so I agreed to accept this refund of 300$, but later it turned that I lost my warranty for the whole sofa because of this refund. This is not what we agreed on with company representative and that was so disgusting cheating.

Need to get exception to swap couch out. I am writing on behalf of my 90-year-old mother, who accepted delivery of a couch that did not fit the room. I won't go into the entire story because it is not yet done. The one star is for customer service. I have called more numbers than anyone should have to, gotten more "Press 1" and no live people available to speak to. Manager of the store has given me such a run-around, claims to have contacted his manager. His manager hasn't reached out to me. I will update this based on getting the problem resolved through a live person. My mom lives in an adult community of 1000+ people, and she will let everyone know how great - or horrible - her experience with the company was.

I purchased a sleep sofa from one of JENNIFER Furniture's CT stores this past Labor Day weekend. I really liked the look of the sofa & the bonus was that they had a Labor Day sale going on. I waited the amount of time they indicated for delivery & was very excited when I received notification that the sofa was ready. The delivery men were very prompt, polite & efficient. However, I noticed a tear in the fabric in one of the arms- I called the store & was told to call their customer service #. From that point on this has been a horrible experience!

Purchased a new couch from this vendor on 11/18/16 and had it delivered on 11/27/16. The couch arrived and was assembled by the delivery service. Once completed the couch was placed in the room and once the service left we left for 2 days. Upon our return we sat on the couch and noticed the next day that a tear appeared in one of the cushions. We went to the store the next day and was informed that they don't handle complaints and was handed a number to call. We called their customer service number and was treated unprofessionally when speaking with their phone representative. The issue was explained and we were questioned how the couch was used and if it's possible we caused the damage.

I purchased a sofa in Aug of 2013. Along with purchasing the sofa, it was suggested that I purchase the extra protection (5 year plan) which I did purchase. In Nov. the seat casings near the seam started to peel and one of the seat casings appears to have a tear on it (which incidentally should be covered). After taking the time to take pictures of the sofa and seat casings and mailing the documentation required, I get an email telling me this is not covered in the protection plan. It clearly states in the pamphlet provided to me, that it is. I called the company Guardsman to discuss this matter and did not receive any satisfaction. Apparently, Jennifer Convertible sells these plans, recommends this plan and when you need to use the plans, you are told it is not covered. This is truly a scam. Jennifer Convertible just lost which used to be a satisfied customer.

We ordered the entire Lydia set with 2 three drawer nightstands. When our order was delivered it didn't include the two nightstand and had a damaged Mirror that we had to return. Not only were we not told of this but if we didn't call we would of never gotten anything. After speaking to many people who were the "Manager" we finally were able to get the drawers plus a new non-damaged mirror sent to us. (This was only after we stated we would like to return it all and after over a month of calling weekly.) In this phone call we were told that for our troubles we would get reimbursed at least the shipping fee ($200) and they would let us know if we would get more for the inconvenience. We never heard back and still haven't received the $200 + credit that was promised to us.

I purchased a sofa bed and love seat from Jennifer Convertibles in Totowa, NJ almost two years ago, shortly thereafter the set was discontinued. The pillows on the sofa bed constantly sink down into the frame making the seating very uncomfortable. I began by going back to the store and addressing it with the manager who sold me the set, he gave me little satisfaction and therefore I began to pursue this with a regional manager who took weeks to get back to me and then offered me nothing to rectify the situation. In the meantime, we used the sofa bed for the second time only to find that the bed is on a complete angle which made it more uncomfortable to say the least.

I purchased a lift up coffee table and it was delivered on 12-13-16 within 2 weeks. While opening the lift up portion of the table the whole face of table came off. It had been put together with staples and glue. I called Customer Service and it took 20 minutes to get someone on the phone who told me that someone would call me to set up appointment, waited 2 days and when no one called I called again. This time I waited 30 minutes to speak with company rep who said it could take up to 5 days for someone to call me back. I would not recommend this company as they only want to take your money not service their customers in a timely manner.

Jennifer Convertibles doesn't stand by their product. I bought a recliner sofa and loveseat. After one month of use, the sofa seats at the ends started to lean outward. They have sent the repair contractor 3 times, each time the mechanical parts are replaced and last about two months before it is back to leaning, the loveseat is separating. We have told Jennifer Convertibles we wanted a replacement for both units as it has been just under 1 year and they said it is normal wear. What type of couch and loveseat that you spends thousands of dollars on, can't stand normal use and fall apart in a couple of months of use after it was originally bought and after each "repair". The reports of poor quality furniture from Jennifer Convertibles still remain. Do yourself a favor and stay away from them.

Do not purchase the warranty and the leather products. My entire sleep sofa peeled. I totally wasted my $$$$. The warranty has in small print peeling not covered. I've had this sofa a few years and it was barely used or sat on. I will never purchase from them again.

Beware of buying from here. Shop until you find the same item somewhere else. They don't price match after delivery of the item. Bought item from Short Hills 688 Morris Turnpike, Short Hills, New Jersey 07078. Usually furniture stores does price match for 30 days.

Was delivered the wrong sofa and after waiting all day, the color was close to what we ordered so I accepted it. Sales person PROMISED a refund for the delivery. I will report you to the Better Business Bureau and will contest the purchase on my credit card.

After visiting a number of different furniture stores and sitting on a lot of different sofas, we purchased a sofa and settee from Jennifer Convertibles. It was delivered at the end of March. By June, the back cushions were misshapen and they needed to be plumped and turned every time someone sat down. Jennifer Convertibles sent out a technician who said the cushions could use more fill and he would recommend that to Jennifer Convertibles. 2 weeks later we got a letter from Jennifer Convertibles that the technician reported there was nothing wrong with our cushions.

I ordered a sofa in August. Literally 3 weeks later the couch was falling apart. Contacted customer service. After a few weeks they decided to give me a credit and pick up the sofa. Instead of purchasing another piece of garbage sofa, I decided to order a bedroom set, since they wouldn't give me a refund. Waited 4 weeks for the furniture to arrive. Truck came today with USED furniture!!! I don't know if it was returned or a floor sample but It was used!!! SCRATCHES and nicks everywhere. Pieces thrown into random boxes. Pieces all over the truck. Of course no one in customer service was around since my delivery came at 6:30pm. I would not recommend anyone buying anything from this company. Now I'm in my bedroom with no furniture and a mattress on the floor. I'm disgusted! And $1600 in the hole!!!

NEVER SHOP HERE!!! DO SO AT YOUR OWN RISK! Waited 5 weeks for a couch. Finally I CALLED THEM to get an update and they told me that my couch was destroyed and they wouldn't offer me anything other than a refund because "corporate" said so. But corporate told me on the phone that only the sales manager could help. How is that possible? No apologies from them. No one ever contacted me. I had to call them EVERY time. Every sales manager gave me a different answer. DO NOT SHOP HERE!!! DO NOT SHOP WITH SAM!

I purchased the Arthur 2 piece sectional sofa in the store along with the ottoman and insurance. The above couch mentioned was delivered on March 28, 2016. After a few uses we noticed the chaise lounge was squeaking loudly and the couch in the middle looked as if it was sinking inward. We called and had a technician in our home on July 1, 2016. He took apart the chaise lounge and said "these pieces of woods are warped, this needs replacing." He also stated everything else looked fine. I insisted he take a look at the other part of the couch because by just looking at it you could tell it looked as if it was sinking in. He opened it up and said, "The springs needed replacing" and that he would write it all up and we would hear back from the Claims Departments.

I purchased some leather furniture from Jennifer Convertibles - a sleeper sofa and two recliners. I purchased them during July and in less than 3 months there are tears and marks with spots peeling. Also, I have never had furniture breakdown this rapidly at the seams. I was told that the warranty does not cover any of it. I regret making this purchase!!! Never again from this company!!!

My experience is poor! Jennifer Convertibles is pure junk. Don't waste your time. We bought a motorized sofa convertible and it has fallen apart in less than 18 months. Chinese junk. Poor quality. Poor craftsmanship. Stay away from this stuff. They stole our money.

I ordered a leather sofa set from your company. I called and was told that the cushions were removable, that it was made in America and that it had springs not webbing so based on that information I went ahead and ordered the furniture. When it arrived there was discolored water in the bag and that spilled on my floors. Upon further inspection I found that the cushions on the sofas were attached. I emailed the next day to inform them of the incorrect information I was given. I called and asked to speak to a manager. Your manager would not allow me to speak and yelled at me and gave me ridiculous reason to why it was that way. He would not speak to my husband and hung up on us. I have been told numerous times that someone would contact me within 24 to 48 hrs. I am lucky if I don't have to call because it has been 4 to 7 days.

We bought a loveseat from Jennifer convertibles two years ago. Soon after we got it the cushions started sinking. Great. I email the company & tell them. Someone from a service center called me to make an appointment to come take a look. Ok, good. He comes and orders a new cushion. We put it in & the zipper breaks on the cushion. A cushion that doesn't come off by the way. And it didn't help anyway, it was more than the cushion. I email them again. Same guys comes & says, "It's more than the cushions. I'm going to order you the right part."

I found a huge tear in the back of my bedroom furniture. It was from delivery or before it was delivered. I called the store, the main customer service line and the credit card number. 3 months later nothing done about it. Not resolved. NEVER SHOPPING HERE AGAIN.

Jennifer Convertibles gave us a good deal, and there was no tax. We also knew about them for years, so we figured we’d try them. We purchased some leather couches from them, with the incliner in it. We had leather before and we only had it for about four years then it turned in color so we asked their rep if it's bonded leather, and he said no. We had it delivered and the crew was nice. We would recommend Jennifer Convertibles.

I have bought a sofa years ago from Jennifer Convertibles. I gave it to my daughter and she still has it and very happy with it, so I went back. I recently purchased accent furniture chest, a living room set and bedding. I knew what I wanted so I picked up exactly what I wanted. The delivery crew was very nice. They went on and beyond because I had purchased bedding and I didn't get the headboard. They set everything up. They were very courteous and helpful and it was pouring rain so they put a sheet down. They were very solicitous as to not trapping up the home.

Jennifer Convertibles was very good. I liked what I saw from them so I purchased a recliner and it's very comfortable. Their salesman was exceedingly helpful and the delivery crew was very professional.

Jennifer Convertibles was quite reasonably priced than the others when we looked around. We bought a sofa set from them and I like that they're recliners. They're comfortable. Everything was okay with my experience with Jennifer Convertibles.

Jennifer Convertibles is a well-known company. I looked online and they seemed to be the best for my needs. The only issue I had was the day before the delivery, I got a phone call from someone confirming my delivery time and it was totally different from what I had agreed upon with the customer service sales force at the store. They were giving me an afternoon delivery when I specifically asked for a morning delivery. I told the woman on the phone, “That’s not correct. I do need the morning delivery. If it’s going to be an issue, please call me back.” She never called me back.

We got a bed frame from Jennifer Convertibles and we like the whole thing. It was the style my daughter was looking for and they happen to have it. The man we dealt with in the store was very nice. I spoke with him a couple of times and he was very easy to work with.

I had bought a couch and an oversized chair a couple of years ago from Jennifer Convertibles and I was very pleased with that. It was made in America and very durable. I also like the variety of the selection of furniture that they had. It wasn't like the run-of-the-mill, same style like every place I go. So I decided when I was looking for a loveseat and couch for my dad, to go back there. I found something I liked and they were running a special that week. I was able to get zero percent interest financing for a couple of years, so the experience was all very good. Their sales rep was also great and patient. I got the sofa delivered several weeks ago and I'm very happy with it. I have recommended them and a friend of mine just bought a couch and loveseat from them also.

I purchased a Jennifer Convertible "bonded" leather sofa a few years ago. I paid around $1500 for it. Within a short amount of time it started to peel horribly. No, I don't have any pets, & my daughter is a big kid so one one was scratching at it. I was told that they actually spray their leather on. My advice to anyone buying a leather couch is to make sure that it is cowhide leather through & through, not bonded or sprayed on. I called Jennifer Convertible customer service & they informed me that my warranty had run out. They offered me a 20% coupon to use on any future purchased, but I doubt that I'll ever shop there again. I would highly recommend their extended warranty plan if purchasing from them because there's a high probably you'll need it.

Jennifer Convertibles had the style of the bed that I was looking for. My salesperson, Nelson, was also an absolutely awesome guy. He was phenomenal with helping us find what we were looking for and searching for things online for us. We got the bed delivered and the delivery team was also very good.

I bought a sofa, a loveseat, and a chair from Jennifer Convertibles. I've been looking for a specific color and Jennifer Convertibles was the only place I found it from. The items were also very nice cost-wise and met my budget very well. Their sales rep, Mario, waited on and was excellent. He explained about all the products and how they worked. I plan on going back there and doing more shopping.

We've always purchased through Jennifer Convertibles and we've always been happy with the products. Recently, we purchased a sectional. The design consultation we had with them was one of the reasons why we purchased. Moreover, the product cost and quality are exceptional. The sales rep was very helpful and customer service friendly. He was a good salesman. We had the product delivered, and the delivery crew were very efficient and clean. The experience was pleasurable and very easy, and we will be utilizing that store again.

There's an area where we live that has a strip of furniture stores. When my fiancé and I were looking for furniture, we went down to the area and bought a bedroom set and a TV stand with a fireplace in it from Jennifer Convertibles. We really love the color of the furniture and the mattress is great. Everything was just perfect. When we walked in, we saw a set that we liked and we went from there. We really like the quality of their product. Their rep was really nice and very helpful. The only issue was the ordering. It took almost 12 weeks for us just to get a night stand. But their delivery team was always so nice. They put everything together which is great.

I usually buy at Bob's Store but Jennifer Convertibles Farmingdale is right across from the store and I happened to like what they had. I bought a dining room set and their sales rep and delivery team were good.

We saw a Jennifer Convertibles sofa bed that looked appealing and with satisfactory size. In fact, what I like most about this sofa bed is the size. We set up delivery and had an excellent experience with that. Right now I'm waiting for a sample of the fabric that we chose which I had requested but have not received yet.

I purchased a sofa bed from Jennifer Convertibles recently and their price is a little bit lower than other stores. The couch is comfortable but I can't believe how uncomfortable the bed is. You can lay on a bed, sit on the couch and it doesn't matter in the store. When you get it to your house and you're on it every day, that's when you know what the quality it really is.

I made a purchase over at the Scarsdale, NY location on 4/02/2016. First let me say I was recommended by my family who have made previous purchases in the past. We were welcomed Sam (sales rep). We informed Sam of the type of couch and fabric (bonded leather $2500). Sam said it will take anywhere from 4-6 weeks to manufacture. I informed Sam I would like the couch to have the big chair on the left when I am sitting on it. Also stated, "That means if you are looking at the couch walking to it, the big chair would be on the right." He said, "No problem, we can order it the way you would like it." We were also informed that since we paid a certain amount we are entitled to a free matching ottoman.

When I walked into the Jennifer Convertibles store, I liked the bedroom set they had which I got for my mother. It wasn't too expensive - they had the special promotion and there also was no tax at that time. I love the furniture. The manager was really nice when I had the design consultation. The delivery people were the best as well. They were quick and took out all the garbage. Jennifer Convertibles is a great company.

I've bought furniture from Jennifer Convertibles before. They were great. We love them. Recently, we bought a couch, a coffee table, and two end tables. I love them all. The couch makes my room, and the end tables makes my other room. Their price is also very reasonable - it was the best. Others were around $4000 to $5000. Additionally, their sales rep was amazing. He made sure that we found exactly what we wanted. We had a small little area and he made sure that he could get a sectional that would fit in that area.

I like to shop local so I purchased a sleeper sofa from Jennifer Convertibles. I got it instore and their sales reps were very helpful. I had no problem at all. The item was delivered on time. They brought it right in and put it together quickly. I like that it fits in the room. It was the right color and it has a memory foam mattress.

We were driving on a post road in Orange when we saw a Jennifer Convertibles store. My mom or my sister had heard about it. We purchased a loveseat from them in-store. It was very reasonably priced. We were there on a tax-free weekend so the promotions really helped. It was worth the price that we paid for it. Also, it's very comfortable and I like the overall look.

My boyfriend and I initially wanted to buy two furniture at Jennifer Convertibles that’s in the clearance center in Bay Ridge. Unfortunately, when my boyfriend and I told the salesman that we wanted the chaise lounge that was on clearance and another love seat that goes with the sofa that we already have in the house, he made an unwarranted opinion and unsolicited remark about the sofa that we already had that we wanted to buy the love seat for. He asked if I could cook, which honestly is none of his business. I was so offended by that that we went and purchased the love seat at a separate location.

I bought what was advertised as a leather sofa from a Jennifer Convertibles furniture store seven years ago. There was a one year guarantee. Within two years, the sofa started to peel, shedding pieces of "leather" on one's clothes and the carpet underneath. I called the store, which had closed, and then called their number for customer service several times, but was put on hold unattended literally for several hours. No one ever responded to my calls and messages. After this experience, I did some research to discover that many others have had the same experience.

Because of their pricing, we bought black leather couches from the Jenifer Convertibles in Orange, Connecticut. There was a $69.99 promotion that they took off. The couches came as defective items when they were delivered, but I am really happy that they are willing to either do an even exchange or change it for something else, and we’re in a process of that. They didn’t give us a hard time or said that they’re going to fix it. In fact, they were going to come out to put two new cushions, but I told them I didn’t want that. They’re supposed to be brand new couches and I don’t want pieces added on when they’re brand new. They went on my side, so we were pleased with that.

I bought a slipcover to cover the furniture that I bought last year. It was a replacement for furniture that I purchased from Jennifer Convertibles, so I just went with the same one that I had. It was 30% or 20% off at the time and it's good.

I have family members that purchased at Jennifer Convertibles from my recommendation. We consider it a pretty nice store. My kids go there and see if they're having sales. My daughter decorated her whole house with Jennifer Convertibles and she was satisfied and I was, too. I bought from them before a sectional and two sofas. Recently I bought another sectional in their store and the salesman was very courteous to me. I paid cash for this. The day I was buying it was the end of the no tax day. So the salesman said that if I put something on it, I could still have it. And I put $50 on it. Then I made a decision a day later to buy and pay the difference. I had to wait a couple of weeks to have it delivered. But it was okay because I was having the apartment painted and work done in the apartment.

My wife went furniture shopping at Jennifer Convertibles and purchased the two leather couches, a loveseat that has two reclining chairs and the big chair that reclines also with the power cord thing in the middle where the cup holders are. We had to wait seven months for these for some reason but I like the way they look, and it’s comfortable. I was here for the delivery and it was fine. It was after they left that we noticed a little scratched off piece on the loveseat and my wife sent them a picture of it. They came once before and wanted to put a liquid patch, but we didn’t want that. We told them that we wanted to replace the piece itself. It’s not been replaced, and we’re waiting for them to replace the back cushions. Other than that, we love the chairs.

I bought two couches from Jennifer Convertibles in-store and the price was fair but three weeks after, they went down to $200. Andre was an excellent sales representative. The delivery crew came in when they said they were going to put them up. They also took all the wrappings away.

We bought leather-cased couches, loveseat, and recliner from Jennifer Convertibles. The salesman there told us they'd take $200 off the price but when he was actually writing the price, he didn't even give any discount, and even added more than $200 in the supposed price. We were quite upset about that especially since he already input all my credit card information by then. Otherwise, I would bargain with him a little bit. Still, their delivery team was very friendly, said hello, and set up the furniture where we wanted them.

Jennifer Convertibles is affordable and their products seemed to have better quality than the others. I bought a king-size bed from them and I like its headboard. I got their 12 months no-interest deal so there’s no tax going on that day. Their sales rep was very helpful and whatever I had to decide, he answered all the questions up. I had a good experience besides one thing. The boxes were missing and I was told that I didn’t order it but when I was ordering, I made sure that I need to get everything - the base, the headboard, the mattress, the boxes, etc. So, I had to reorder the boxes. I talked to the manager there and then and he was also helpful so we got it taken care of.

I had bought a three-piece set from Jennifer Convertibles Coney Island about 17 years ago and I was comfortable with it. However, my kids were growing up and I had their friends coming in and over rocking the chairs. I had called once to get the re-upholstery done but I misplaced the receipt. I bought a new home recently and was moving so I decided to leave them and just pick a new set. I went back to where I bought the first set, but I didn’t see them there. I made some inquiries and then I saw them around the corner right where I purchased the first set. I got the same three-piece set, but it was not a convertible. The only thing that was convertible was the single. I wanted to wait to get the Memorial Day or Mother’s Day offer but I wanted to get these chairs in time so I just went in, spoke to their guy and took the chairs. I had them delivered and everything went okay. I had no problems. I’m satisfied with the delivery and the purchase. I recommend them.

Thirty years ago, I purchased a Jennifer Convertible sofa which served me well throughout that time. When it was time to retire the sofa, I naturally turned to Jennifer for a replacement. When my new sofa was delivered, I noticed it had a somewhat "bumpy" appearance to back upholstery. I waited a week for the sofa to acclimate to my home but there was no change in the appearance. It almost looked like there was not enough fill in the back of the sofa.

I've read their previous reviews and still gave them the benefit of the doubt. My husband and I purchased a sectional sofa on our second visit to Jennifer Convertibles. On the day of the delivery it was presented by my building the delivery needed to have a certification of insurance which we had not have in place. I spoke with a dispatcher on finding ways to receive the certification, only to find out there was no way. I hang up the call and immediately called my building management. As I was speaking with the manager the driver left the building reception. Once I had the OK from my building manager to move the furniture in (less than 5 min), I went outside to notify the driver that the delivery was approved. This time the driver was on the phone. I looked at him and said: "Please do not leave. I got the solution!"

I'm still happy with the coffee table I had bought at Jennifer Convertibles. I like how it looks. It's a nice, good working table. The sales rep was very helpful and gave an excellent support. The delivery crew also did everything that was expected and did it on time. I'm very satisfied and will have a look in this store again.

I've known about Jennifer Convertibles for a long time. My son has some in his house in New Jersey and I also heard about them when we're shopping for furniture in Milford, Connecticut. We purchased two barrel chairs from them and we love the look of the chairs. They were chosen to fit a small home office and I let them gas off for two weeks in my garage before we brought them in the other day. However, my wife was very uncomfortable with the chair within an hour and some of my her clients were still experiencing some off-gassing. We're really unhappy they do not serve the purpose that we need them for. I contacted the reps and they referred me to customer service. Everybody has been great so far. The manager was wonderful and so is the support.

I purchased a sectional and dining set a couple of years ago which have since been falling apart. Getting responses back to replace have been horrible. I purchased the 5 year protection plan which has not helped me either. Everything you think you're covered for you're not! Thanks for the furniture that's not holding up. I am not a happy customer with this purchase!!!

I purchased a serving table and a kitchen table with 6 chairs from Jennifer Convertibles. I had a hell of a time with customer service and getting the right things and I'm still not happy with the products. I thought that they're more of a higher end and I've come to find out that they're not. First off, the chairs were warped. They put inserts in them to try to make them level, so those were used prior to delivery. Then the table came and they didn’t assemble it properly. It was wobbly and loose. There were scratches and gouges on it and the chairs were missing paint on them. My serving table still has scratches in it.

I purchased a couch from Jennifer Convertibles. It's comfortable, durable and it looks better. Their sales rep was helpful.

The sectional from Jennifer Convertibles matched my décor better than any place that I had been. It was also a savings of at least $200 compared to the next retailer we were looking at so we got from them. They gave us an offer of no tax at the time we bought it. I like that the sectional’s super comfortable. It's very soft and plush. Then I was trying to call the store to find out something with regards to the delivery date. There’s something wrong with their phone, it would just ring and no one would pick up. I called for a good week so I finally contacted the customer service and the lady was helpful. She got through to the store for me and then they called me an hour after.

We bought a couch from Jennifer Convertibles years ago. I needed a new sofa so I decided to buy one from them again since their price was reasonable and it was online. I have a small living room and Jennifer Convertibles had just the right size for what I was looking for. I made the purchase in the store. They have a nice and courteous sales representative who showed us the different sofas. The sofa was delivered quickly and I didn't have any problems with the process or the team. The team set up the sofa well.

We’ve known about Jennifer Convertibles all our life and we recently bought a couch, loveseat, chair, and tables from them. Their sales reps were very helpful and everything went smooth with the delivery crew. We're very satisfied with our experience with them.

I've known about Jennifer Convertibles for years. I got a couch and a rug from them recently because of their prices and choices, although I did shop around a bit. They were pretty generous and the items were on sale. I did it in-store and their sales rep was great and were very friendly. The delivery crew was very quick and efficient as well. I'm happy with what I purchased and am impressed with how nice and helpful their staff was. There was one other item I was considering to purchase. They called me up a couple of times to see what I had decided, but I wasn’t sure what I wanted to do.

I like the size of the couch I got from Jennifer Convertibles. The in-store representative was very nice and I went there because of their price. When the couch was delivered, there was a chalk mark / big white mark on it (and it's a dark couch), in which it shouldn't have because it's brand new. It was from upholstering it – we picked out fabric. We had to call them and they never set up a time for a technician to come and get the chalk mark off. And it feels like a big waste of time to have four hours of our day taken out for a technician to come. I'm disappointed in the finished product. When I get something new, I want it to look perfect when it’s delivered.

We bought the Jennifer Convertibles sectional. My wife bought the same thing that my sister-in-law had bought earlier this year. We liked the size of it and how it can be organized. We also looked at Raymour & Flanigan but they were probably a little bit more expensive and we didn't like the style and the options that were available.

There's a Jennifer Convertibles in a nearby shopping center where I live and I purchased a sofa that is a recliner. I went there for the quality and price and it was obviously decent enough that I made the selection to go with Jennifer Convertibles for the specific style of the sofa I bought. I went online and spoke to a sales associate over the phone before I went in and Dave was my initial person in the store. He was very helpful. Everything in the delivery went smoothly. I'm a satisfied customer and I'm happy with the color of the sofa that I got.

I recently purchased a loveseat in-store at Jennifer Convertibles. I like how the products came in pieces and the delivery team put everything together. But I'm having issues with the squeaking of the chair and the USB port to charge my iPhone isn't working. I'm thinking maybe they missed something when they put it together. I still haven't called because of the scheduling issue I had experienced. It's very difficult to get somebody out since they only deliver on Tuesdays. That's a huge inconvenience because I had to take off work. So if I ever order again, it wouldn't be with them for that main reason. But overall, the experience was satisfactory.

I went to a few places but I like what I'd seen at Jennifer Convertibles. They had what I wanted. I bought a hall room table. It was the right size with the right amount of chairs. In some of the other places I've been to the tables were too big. Also, people at Jennifer Convertibles have great customer service skills -- what most consumers are looking for. They greeted me there, spoke with me and listened to what I have to say. The design consultant was lovely as well. We talked about the other stuff that they had on the floor and she encouraged me if I wanted to get anything else because there were products there that were on sale. Everything went well with them including delivery.

I always wanted to go at Jennifer's and I never had the chance. Then they had a 20% offer which we took advantage of and they also give you six months to pay without interest rate. The design consultant was very helpful, outgoing and they have excellent customer service. We had a complimentary design consultation offered by them. The in-store sales representative knew what he was talking about and we liked it. I have good credit and they got me approved. My son purchased the reclining chair from them and he liked it. Within two or three weeks after the purchase, the chair was delivered. The reclining chair is very comfortable and you also can push it back. It was a very good experience with Jennifer Convertibles. In the future, I would like to buy a sofa bed from them.

Jennifer Convertibles is a local store in the area. I like the style. I bought there a headboard and bed frame. It's more expensive but has a little better quality. I was satisfied with the level of information I was provided with by the sales representative. Also, the delivery crew were on time and set it up properly. Overall, it was what I had hoped to expect.

It was convenient with Jennifer Convertibles. I like the sofa bed I bought from them. I purchased it in the store and the manager was nice. The sofa bed was delivered and the crew was in and out quick. There was no problem at all. I like them.

The most recent purchase I had from Jennifer Convertibles was a dining room set. I fell in love with it right away. The chairs are my favorite feature. I did in-store purchase. I went in, knew what I was looking for, and the sales rep made it work for me. He was really nice. The delivery crew was cool. They were very careful with everything and I am grateful for that. They're very polite as well. My other purchase was my bedroom set. There was some damage to it and it took forever to contact me after I reached out several times. They came to deliver the part that was damaged to replace it and brought the wrong piece so I had to wait again. It took a long process for me to make sure I get it. In the end, everything was resolved but it felt like I did all the work. My experience shopping at Jennifer was excellent but the process of replacing something sucks.

We went to Jennifer Convertibles to look at the TV stand and then went to look in a few other stores. We came back two hours later to Jennifer Convertibles and purchased the stand. We bought from them because of the quality and price and the product was exactly what we were looking for. It's a very good looking piece. When we bought the product, it was tax-free because there's no tax on that weekend. Also, the store's sales rep was a very nice woman. She was very knowledgeable and friendly.

We purchased a new home and we were shopping for furniture. We saw Jennifer Convertibles then we walked in and really liked some of the furniture and that’s how we ended up purchasing stuff. We went to the customer service and asked them if they could give us some information on the furniture that we wanted, and that’s how the whole thing started. We bought an entire bedroom set, a dining room set, and there were a couple more pieces we purchased.

I got used to the futon that I had not realizing that it wasn't comfortable. I sat on a couch from Jennifer Convertibles and it's nice and very comfortable to sit on. Comfort is probably the best part about it. There was only one guy while I was there. I don't have a lot of experience buying furniture and I told him that, so he showed me the different options that were there. I had some questions and he answered them pretty well. It was a good experience. I was really impressed with the delivery team. They came in at a reasonable time during the day, which was nice, and also very quickly installed the couch exactly where I wanted it. All in all I was happy with the whole experience. They had a general promotion storewide, so there was some discount on the furniture I got and I was also given an offer for financing, but I didn't need it.

Purchased a living room set and Guardsman Warranty in 9/2014 from Carle Place, New York. Was told Guardsman covered accidental damage, bodily fluids, pet fluids, accidental tears, rips, etc. In April of 2016, I noticed after a family party at house that when you sat on middle cushion I sank. Upon further examination, I see a slight tear on seam of cushion. Both of which Guardsman are saying are not covered. Not a happy camper I went into the showroom and spoke nicely with the nasty manager who originally sold me the couch. She explained the "one year policy" and told me to call Customer Care and they would probably send someone out since "it really shouldn't have happened after a year and a half".

Jennifer Convertibles was the only place that we had been to that offered a complimentary design consultation and has such a wide selection of choices. The other stores had fewer options, and we couldn't find any fabric that we liked. We bought an ottoman and two end tables. I like that we were able to pick the fabric that we wanted on the ottoman. The staff at the store were wonderful, answered all our questions, and researched different options for us. They were very helpful and took their time.

We purchased a Jennifer Convertibles sofa. It’s called a chair and a half and I like its fabric. The cost and quality of their product was a little bit better than what we’ve seen in the other stores. We were also able to avail of their no tax offer. Their sales rep was very helpful and nice. In fact, we had him come back home and measure and he just showed a lot of patience. Their delivery crew were very, very nice, too. I would definitely go back.

Jennifer Convertibles is down the road from where we live. We purchased a sectional coffee table and bedroom set from them. We had a pretty poor interaction at the store and had to speak to multiple different people. We had some orders placed and had to go back multiple times to fix them. When we went back a second time to order additional furniture, we realized the error. We put in the right order with the new representative and then we went back the third time to double-check because we were nervous, and that’s when we realized that they tried to double charge us for a protection plan. We also had an issue with the coffee table. It was delivered all cracked so we had to return it and wait another additional two weeks for a new one. Then the dresser arrived without the handles, so now we had to put that on ourselves.

We purchased our sectional sofa and ottoman in March 2014. The sofa was pricey but we loved it. The sales associate told us the sofa was GREAT quality and would hold up for years. Our sofa and ottoman receive very light use. After a few months, we started seeing tiny cracks on one of the cushions and discoloration. The sofa is now 2 years old and looks as if it is 10 years old. It is cracking ALL over on ALL of the cushions, even ones we don't sit on! Additionally, the white leather is turning blue in certain areas on the couch. Jennifer Convertibles told me this was leather however what they said was leather seems to be a thin coating that peels off and cracks everywhere. This is fraudulent and they are selling products that are not true leather.

I had a loveseat and sofa I had purchased before from Jennifer Convertibles. They are of good quality, comfortable and they last long. I had a leather set before and now, I've got fabric. When I bought the furniture at their store, the sales rep was very helpful and there was no tax on my purchase. The delivery crew was excellent and very professional too. I thought the couch wasn’t going to fit through the door but they assured me that it would and they got it through with no problem and no dents.

On 2/07/2016 me and my wife purchased some furniture at Jennifer Convertibles at their store located in Livingston Street in Brooklyn, one Queen sofa-bed and a dual reclining loveseat. The furniture was shown and sold to us by sales representative and store manager called Paul as 100% leather which was also check-marked on the bill of sales as all-leather furniture. We are having issues now because the furniture was damaged by the delivery people and the store didn't send us what we paid for at the time of the purchase. Instead of 100% furniture we got leather/vinyl furniture.

Jennifer Convertibles had great prices, but it was the fact that they were paying for the sales tax that put them over the rest. They saved me a lot of money. I purchased a sofa bed, loveseat and recliner rocker, which are all comfortable. Their in-store sales reps were pleasant, very friendly and extremely helpful. The delivery crew was also very friendly, they spoke English and were very careful when they were coming in my door.

I initially heard that Jennifer Convertibles had nice furniture, but it’s not what it seemed like. They sell stuff that comes apart and they don’t want to come and fix it. I purchased a dining room set from them and the leg was messed up. A bedroom set was messed up, too. I also had gotten a couch and a different dining room table because they didn’t take the other one back. I told them many times to come and fix it but they have not done anything. I keep calling them but they have not called back. The bed from the bedroom set that I bought is garbage. We keep putting it back together but it keeps coming apart. Jennifer Convertibles are not making good for what they sell. I spent over $3,000 the first time around and the second time was 1,500.

We purchased a sofa and got a little disheartened in the beginning because it didn’t seem to be as comfortable as we wanted it to be. We were going to exchange it but then because it became such a complication and more money for us to shell out, we decided that it was a matter of just breaking it in. So that’s what we’ve done and we’re trying to make it work.

The other stores don't sell good products, so I bought a leather sofa from Jennifer Convertibles. I like that it's very comfortable. Additionally, their salesperson was very polite and very good.

They never called to confirm a time for delivery. When we called to ask about a time they said they did not know. The day of delivery we are informed of a 4-hour window - during a time we were unavailable. Rescheduling delivery would run us another $50. The manager, Jonathan, was extremely rude, informing us that it was on us for being unavailable for a delivery. Refused to leave the delivery at our doorstep as well. 30% restocking fee if we refused delivery. Would never buy from here again.

I went to the Jennifer Convertibles store and bought a sofa, coffee table and two lamps. Their salesman was helpful, great and he made it happen fast. They also have good price and offer installments with no interest. They were a little more expensive in some products compared to other retailers but overall they have the best deal. I picked up the furniture because I needed them the next day and I didn't want to wait for a week for the delivery.

We purchased a leather couch for the conference room in my office. After one week it sagged in the middle. We were told it was missing the middle leg. They required many number of pictures before they would send someone to fix it. After many many calls and three months finally they did send a guy who repaired the couch. Within two years the bonded leather started to peel and flake off!!! I had also purchased their lifetime guarantee. What it does NOT cover is the fabric falling apart but it would have covered it if someone slashed it with a knife. I will never EVER purchase no from them again.

Jennifer Convertibles is a neighborhood store that we stopped in to and they happen to have what we were looking for. We ordered a better mattress for the sofa bed. It has sheets that go with it which I didn’t want at first but they said we won’t find them in other stores because it’s a different size. But when the sheets got here, I didn’t like them at all. I returned them to the store and they said that my Visa would be credited. That was April 15th and nothing’s happened since then. I’m still waiting for them to credit me with $100. I have called twice already and they told me that I would be approved and done within a day or two. That was Monday and tomorrow is already Friday. I’m not happy with it. As far as the couch and the delivery are concerned , everything went fine. Their sales rep was a very pleasant man and their delivery team was very cordial and very swift.

I came in the store and bought the couch I saw. The rep was very nice and gave me time to make my decision on my own, but he was checking in with me and made sure that I was taken care of. The delivery guys were very nice and fast. I like sitting in the couch and would recommend Jennifer Convertibles.

The Jennifer Convertibles sales reps were very helpful, and their delivery guys were quick and good. Jennifer Convertibles' prices are really good and they were having a "no sales tax" promotion, so it's worked out really good for me. I like the dining table, TV stand, and couch I bought from them. I also purchased a bed from them more than a year ago and it's good.

I purchased a complete leather living room set from JC in February of this year. First problem began when they missed my delivery date because they mistakenly thought I was picking up the furniture but also charged the delivery fee and never thought to refund the money if that was the case. Then we rescheduled. Furniture was delivered but they never unpacked nor set up the furniture (problem two). When I unwrapped the furniture I discovered a deep scuff mark on the arm of the sofa and couldn't find the feet either.

We were fitting an apartment and we’re hitting up every couch place to look for couches. We sat on a lot of couches and the one at Jennifer Convertibles is the most comfortable we sat on. The cost was a little more expensive than some of the places but we had the ability to customize the couch and choose the fabrics. Our interaction with their sales rep started off great. We ordered the couch, we picked out our fabrics, and everything seemed great. They told us it was going to be 4-6 weeks to get our couch. But, we got a call three weeks later telling us that the fabric we originally wanted was was defective, like it was two different colors. So, we had to go back in.

We have purchased our sectional sofa in July 2015. After 3 months the sofa started falling apart - all the zippers around the cushions, the back of the sofa, the side of the sofa, and the bottom was sagging. We have filed a complaint and was promised that a technician will call and schedule the appointment in 5-7 business days. That did not happen, and we had to call after 2 weeks. Finally the technician called and came. For the report we had to wait another 5-7 days, and when we called, the report was incomplete, so we scheduled another technician visit and another calling, report etc.

I bought a whole bed set from Jennifer Convertibles. Everything about it is cool. It is nice and sturdy and has a good finish on the wood. The price was good. It was on President's Day sale. Robert, the salesman, was a very polite guy, very cool and helpful. He didn't have an attitude about him. It was very surprising because a lot of people act like it's not part of their job to also have a good interaction with the customers. He really made me happy when I was in the store. I was happy with my purchase and have recommended Jennifer Convertibles to a couple of people.

We went to store for a living room service, put a deposit, and was told that it would be delivered 5 days later. Got a call, was not delivered, but to pay the other half and it would be delivered 4 days later. Received a call the day before delivery. It would be three weeks before delivery. We requested a full refund. Takes 10 days. Still no refund yet. Lawyers or others will be contacting corporate stores very soon. This store is Metropolitan Ave. in Queens.

The furniture did not fit in the elevator, and the delivery crew had to charge me $10 a piece. But then I saw the contract and it says $5, and the deliverers were upset. Only my niece was there at that time. If I didn’t have money there, I would have never known that I have to pay extra for each floor. Maybe I didn’t get to read it in the contract when I signed, but the Jennifer Convertibles representative never told me so I can be aware. What if I was broke and didn’t have money to pay for each piece and floor? That got me really upset. They also scratched my floor. I called the representative and told them I will never buy from them again. It was worth almost $1400 that I paid for the sofas. It was my first and last time buying from them, and never again.

We had been searching for a while for a couch and we walked in at Jennifer Convertibles and saw something that would be perfect for our use so we bought it. I couldn’t find it anywhere else. They had it for $699 in the store and we had purchased it. Then we saw that their website had it for $499, and they adjusted the price right away for us, and that was great. Also, the sales rep at their store was a real gentleman and the installers were very careful. I had to help them maneuver the couch into the room because they were having a little trouble figuring it out but I have experience with that. It was a very pleasant purchase and my experience was very satisfactory.

Jennifer Convertibles has apartment size furnitures and I bought a leather sectional from them. It was a good experience with their sales rep and their delivery crew.

I previously bought some furniture from Jennifer Convertibles and I recently bought a sectional from them again. The sales rep was very nice and tried to be very helpful, but it was not an easy transaction. He priced the item a couple of times and the pricing came out different each time. There's also not a lot of detail on the form and he got it wrong a few times. It took quite a lot of time for him get the order correct.

I purchased my living room set from Jennifer Convertibles 14 years ago. I'll definitely be back. Mary from the Hartselle location was fantastic. Everyone was very helpful.

We bought the mattress for my uncle who’s actually 100 years old. His original Jennifer Convertibles mattress wore out, so we went to a Jennifer Convertibles store to get a new one, which was a new kind of foam. But it was actually thicker than the other mattress and it wouldn’t fold up, so we had to tear the bed up for it to fold back in. It wasn’t a great experience, but our uncle still liked the mattress. Everything went fine with their sales rep and there was no pressure sale at all. We knew what we wanted and he gave it to us.

I’m familiar with Jennifer Convertibles. They have good products and I trust them. My most recent purchase from them was a stand for my television. I knew what I wanted when I came in. The stand's pretty, easy to use, and has a fireplace insert. It was of excellent quality and I got a very good price. I had a good experience as always. The sales rep was very nice and I’ve done business with him before. The delivery of the item went smoothly and the delivery crew was very polite.

I purchased a couch and loveseat by BenchCraft and an entertainment center and coffee table by Ashley Signature from Jennifer Convertibles. I liked a certain color that they carry. It was called pebble, not a gray and not a tan. It seems to be the only place I could find that color and the coffee table is a storage unit. My son works there and it was President's Day sale so I was able to get a discount. Diane was extremely pleasant as well as the gentleman Charlie. The cost and quality of the product were fairly right within the line. But I do have to call BenchCraft because there’s a mark on the back of the sofa, which I’m not happy about.

Jennifer Convertibles is in the shopping center by my house. It was a Presidents Day sale so I called around. I knew exactly what couch I wanted and they had the best sale going on for that sectional that weekend. Then, I purchased a sectional from them. I like its color and design. Their sales rep was really nice and very helpful. However, I wasn't necessarily happy with the delivery charge I had to pay. Nevertheless, my mom said that the delivery crew were great. They put the couch together even though they didn't have to. They took the old couch out from inside of the house.

I wanted something that was gonna be of value and would last long though I thought about another furniture company because it would have been more within my budget. I've been to a Jennifer Convertibles' store more than once when my parents purchased furniture and with their history, I decided to buy a living room set that came with a loveseat, a sofa, with the table and lamp and a five-piece dining room set from them. I also liked that they had the whole set for a cheaper amount and no tax during the purchase as well. My favorite feature is the turquoise color of the sofa which sticks out a lot and the colorful pillows as well. Moreover, I have small children and the material would last longer and the tables are very sturdy.

The gentleman was terrific. I came in looking for one thing, he sold me two things, and I'm very, very happy with the way he arranged it. It was two different houses, he did two different weekends - it was perfect, and the merchandise that I needed pretty quickly was fabulous. Jennifer Convertibles was absolutely outstanding.

I used to shop with Jennifer Convertibles years ago. I bought a cognac leather three-piece set in 2007 and I was happy with it. So I went with them again when I decided to purchase black leather couches. I purchased the Dolphin set and I love it. The couch is my favorite because it was the first piece I received and it's very comfy. The other two pieces weren’t ready when I purchased. They told me that I had to wait a whole month to have them delivered, which was ridiculous, but I really wanted them, so I dealt with it.

I’ve known Jennifer Convertibles for years since they’ve had stores in my local area and I've purchased several products from them in-store - a leather couch, a TV stand, and another table. I liked the quality of their products and their price was reasonable. Their sales rep was also very helpful. He was willing to work with us on the cost and get things set up. The delivery crew was very good, too. They came and did exactly what we had asked them to do. We did have a few problems though because one of the pieces of furniture was delivered broken. Jennifer Convertibles sent us another piece which in turn was also broken, and now we’re waiting for a third time.

Jennifer Convertibles has the most wonderful people. I had purchased a sofa bed from them before. Because of the sofa's quality and the good experience I had, I went back and purchased the most beautiful chocolate couch which is plush and it looks rich. You get more quality than you do for the money. You get a better quality and you expect to pay more, but you get really good quality for your dollar and it is made out of really good material. I'm thrilled with the beautiful color because I had a fire. I was so distraught and then I was able to pick out the color and the rooms are now a buttercup. Imagine - a buttercup and then a beautiful chocolate brown couch. That's pretty. I bought a bedroom set from another company. I wasn't looking for the cheapest thing and I simply wanted to buy what I liked. Within six months, my bedroom set was broke and I have no children. It was garbage and crap.

I got a sofa from Jennifer Convertibles in-store. I saw what I wanted (I always sought after the fabric) through the window and went in, their sales rep was very helpful and told me where it was coming from. They know what they're doing. They put what I'd like right in the window.

I purchased a sofa from Jennifer Convertibles. I've purchased from them before and everything I bought from there has been comfortable and reasonably priced. I went there during President's Day sale so I was able to take advantage of special discounts. Their sales reps were very nice and accommodating. Moreover, their delivery crew put up everything together and took out the trash so there were no issues. Overall, it was very satisfying and customer service is really good.

I bought a couch from Jennifer Convertibles in-store. The sales rep and delivery crew were very nice, everything went well and it was very pleasant.

I walked into the Jennifer Convertibles store and purchased a sectional, a sofa, a loveseat, and a recliner. They gave me a discount and put the protection on both sets, and I only had to pay for one. The delivery guys were nice. However, I had it on layaway with the price hold from last year, and then I came in and changed the set that I wanted.

We went to a Jennifer Convertibles store knowing what we wanted and found something that approximated it. We got a couch and their price seemed reasonable. The process was pretty quick. We pointed the couch out, filled out a paperwork, and we were done. However, the couch didn’t fit where we wanted it to so we’re waiting to hear back from Jennifer Convertibles about a technician to come out and disassemble and reassemble the couch in the appropriate location.

My mother had bought a convertible sofa from Jennifer Convertibles years ago. Since we had a fire, she decided she was going to go back to Jennifer and got the leather loveseat and chairs. She's in love with the chairs because we can't get her out of them unless she's going somewhere. She purchased the items from the store and put them on a layaway because she didn't have the money at the time.

As a returning customer having bought a sofa bed about 15 years ago, I recently purchased a sectional from Jennifer Convertibles. The first item that I purchased was delivered but it had to be returned. Their delivery team isn't skillful in maneuvering a furniture. They refused to bring the item off the truck because they said it was too big so I had to switch my order and buy something else. It took over a month for me to get my furniture so I’m not satisfied at all. Jennifer Convertibles needs to invest in hiring new movers. Also, the turnaround time for ordering a product is too long. I had to wait for nearly three weeks for my product since it wasn't in the store. I could’ve went somewhere else and gotten my furniture the next day. I will not be buying from Jennifer Convertibles anymore in the future.

We received our Varese leather sofa, chair, and ottoman as a gift in 2009, along with the UpholsterySHIELD lifetime leather protection plan. We were thrilled with this purchase. It was a lot of money, and frankly at $2600 not an item that we could have afforded on our own while starting a family. So you can imagine how crushed we were when we noticed it starting to peel about a year ago. We did our best to patch it up, but it just kept happening - over and over again and everywhere - on the seats, on the back cushions, on the edges.

I bought a fireplace from Jennifer Convertibles. Their delivery crew was on time and I had a good experience overall.

I had a very good experience when I purchased a couch with a bed in it at Jennifer Convertibles. Their representative was a very nice guy, and the delivery team was very careful with our items. They were right on time, and I had a great interaction with them.

My sister has been shopping at Jennifer Convertibles forever. My grandfather and my mom got their couches from there, too. When I got my first apartment, my mom recommended that we go there to get my couch. The couch is perfect. It's not too big and not too small. It's exactly what I visualized when I first went to our apartment. It's also a pull-out couch so I've been using it whenever anybody comes over. I also have an area rug and it complimented the couch beautifully.

We went to the Jennifer Convertibles store in Grand Concourse in the Bronx and saw the sofa which we liked. The gentleman showed us the different colors of the sofa and we picked the grey charcoal one. He was very kind and straight up about everything. He told me how much it was so I put a down payment and bought the sofas. He also told me they can deliver the sofas and that there’d be shipping and handling fees, but if we wanted to take it ourselves, we could. I told him I’d like it to be delivered and he told me how much it would be. I had also told him I lived on the fifth floor with no elevator so he told me it’ll be a little pricey for them to take it up the stairs which wasn’t a problem for me.

My wife found the furniture that she was looking for at the Jennifer Convertibles store on Queens Boulevard. It's beautiful and we also got a discount. It was a disappointment in the beginning because we waited about a month or two to get to switch the damaged furniture. That was an inconvenience. The first time they delivered the furniture, we had a problem with our water and they had to take it back. For the second delivery, we had to pay about $50 for the new furniture to be brought in. Everything is fine now though. The service was good and the delivery was the best part of the experience. However, it's hard to communicate with them. We used to call about five times but nobody answered the phone. They may have been busy but it happened a lot of times.