Craftmatic® Adjustable Beds Reviews
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About Craftmatic Adjustable Beds
Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.
- Wireless remote controllers
- Safety lights and locks
- Programmable positions
- Can’t order online
- Must pay shipping for returns
Craftmatic Adjustable Beds Reviews
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Reviewed Nov. 28, 2016
I was getting ready to have hip surgery and was going to have to keep my leg elevated for quite a while and do exercises that involved lifting my leg. I thought the Craftmatic would be helpful. The experience was really good with the Craftmatic rep. I was surprised that everything went so smoothly and they managed to get it here about four days before my hip surgery.
I was really amazed that we could set it up so quickly which I appreciated. I knew that it was going to take some people that knew what they were doing. I’m really glad that I’m able to raise and lower the head and the foot of the bed. Both my husband and I enjoy that. That’s something that is going to help both of us because we’re going to be having probably a couple more hip and knee surgeries here in the next year. It’s really going to be good for that.
Reviewed Nov. 27, 2016
My husband is a disabled veteran. We purchased a Craftmatic a little over a year and a half ago and we enjoyed it. So now we're having a summer home in Maine and we decided to get the same bed. We enjoy the vibration for my husband's circulation in his legs and we enjoy the sitting feature and watching TV with it. The sales rep was very good and we're happy with the experience overall.
Reviewed Nov. 27, 2016
We love our Craftmatic adjustable bed. I really enjoy the way the back and legs comes up because my mother has severe arthritis in her shoulder. The sales representative was excellent. It was a very good experience purchasing the bed.
Reviewed Nov. 26, 2016
We needed to raise the head part of our bed because of gastroesophageal reflux, so we got a Craftmatic adjustable bed. We like being able to raise the head part, so we don't have to adjust by putting blocks under the front of the bed. Furthermore, being able to move our knees up helps us with our back problems. The sales representative was a little overbearing, but fine. The people that delivered the bed were great. However, when the bed was first delivered, they brought the wrong order, so we had to send it back, and get it sent out again. We also had a problem with one of controllers, but the people that came out to fix it were very nice, and did a great job, and so we're satisfied.
Reviewed Nov. 25, 2016
Craftmatic's quality and reputation made me go with them. I enjoy the bed's ability to raise and lower its parts, and the bed is very comfortable too. The sales rep was excellent, wonderful and caring, while the gentleman who brought the bed and set it up for us was very kind, caring, took their time, and also answered any questions we had. My husband and I were very pleased with that so we already recommended Craftmatic to friends.
Reviewed Nov. 24, 2016
Craftmatic has a record of having outstanding customer service and a very good product. I also bought it for health reasons. I like that I'm able to adjust the bed's parts for the legs and the head. I also like the variety of positions that I can assist my body into with the bed. It relieves pressure on my back, legs and shoulders. My experience with the salesman, the setup and everything was first class all the way. Their employees were very excellent and gave a personal touch to their service. I very much appreciated them. It's a great company that offers great customer service which is very rare in this day and age. I highly recommend them in every possible way.
Reviewed Nov. 23, 2016
With the Craftmatic bed, my husband feels better with the incline. That was one of the reasons we decided to get it. We enjoy being able to raise our head and feet the most and we have good circulation because of that feature.
Reviewed Nov. 23, 2016
I have to keep my feet up quite a bit for circulation. I purchased a Craftmatic adjustable bed and my experience with their sales representative was very good. I would recommend Craftmatic to a friend.
Reviewed Nov. 22, 2016
I owned a Craftmatic adjustable bed in the past and I know it helps my back. I purchased one recently and enjoy the fact that I can sit up or adjust how I'm lying on it. I would recommend them. Their sales representative was very helpful as well.
Reviewed Nov. 21, 2016
I broke my heel and I cannot sleep in a flat bed. I was using a recliner to sleep on so I got a Craftmatic to see if I could sleep with it and it's working great. We had no problem with the sales man, it was a great experience. If you have a sleeping problem on a flat bed, try using a Craftmatic because it will work.
Reviewed Nov. 20, 2016
I had to sleep in a recliner. I had a stroke about a year ago and injured myself, so I couldn't lay flat. So I bought the Craftmatic bed. I chose to purchase from them based on their online ratings for customer satisfaction. The sales rep was very professional and delivery was on time. They were very quick in setting up the bed and getting everything all set for me.
Reviewed Nov. 19, 2016
Craftmatic adjustable bed helps me by sitting up. I love the bed. Their sales representative was wonderful too. I would recommend Craftmatic.
Reviewed Nov. 17, 2016
We are older seniors and bought a Craftmatic bed for health reasons. Being a former Craftmatic bed owner, we knew we didn't want anything else to replace our bed other than what we already have. We find the Craftmatic bed very relaxing. We have the vibration. We also like that we can change the position of the bed, we can recline it, and that it has a remote control. I've never had any problems with Craftmatic and I appreciate them.
Reviewed Nov. 16, 2016
I wanted a bed that I can raise and watch television on so I got a Craftmatic bed. I like the part that the feet raise and my head raises because it's so comfortable. I love my Craftmatic bed. It's the most comfortable bed I've ever had. I would recommend it to a friend or to anybody. It's a wonderful bed.
Reviewed Nov. 15, 2016
We liked Craftmatic's service and price. We got a bed from them and our experience with their sales rep was perfect. We love the bed's adjustability and use it for my husband's health. I would recommend Craftmatic. The service, people, and product have been excellent.
Reviewed Nov. 14, 2016
My experience with the Craftmatic sales rep was excellent. I also appreciate the help that I got to get my bed. They came in and set the bed up for me. My Craftmatic bed is helping me. I like the adjustments on my head and my legs in the bed. I'd recommend it to a friend.
Reviewed Nov. 12, 2016
Craftmatic's quality was what made me purchase from them. The back and foot adjustments of the bed, my favorite features, make resting very comfortable. Talking with the sales representative went excellent, too.
Reviewed Nov. 11, 2016
I've had my old Craftmatic bed for 15 years and what's great was that when my mattress got a little saggy, I returned it free of charge. I bought this new one that is the upgrade model which is really great. I enjoy looking at the television with it. I put it back up and the main thing is that I don't have any more back aches when I wake up in the morning. I could sit up, relax with my head and feet up and it is perfect. Its foam is a little bit softer or maybe I'm not using it the right way, but the bed itself is wonderful and I love it immensely. I would recommend this Craftmatic bed because I feel it's excellent.
Reviewed Nov. 4, 2016
I'm 87 years old. Craftmatic adjustable bed makes me able to sleep good at night. I enjoy that I can adjust it to fit my body so I can completely relax and use the massage just before I go to sleep, or if I'm lying in bed watching TV or reading a book, I can relax in the position I feel best in. I can fall asleep naturally and have a good night’s rest. I found that I also have to have a soft bed and so they made one side of my mattress with a pillow top on it. They told me to turn it about every three or four months to keep it fresh, soft and good, so we try to do that and that helps a lot.
I would recommend them to a friend because I couldn’t get along without my bed which is why when I moved up here, I had to find out where I could find another one and it took me a while to find it. I've been here three years and it took me close to a year to find where to get one again. I tried winning one, but I never won with those coupons that I get in the mail or see in a magazine. They came to my house and fixed it just like I wanted and I'm very thrilled with it. I sleep well and I hear a lot of my friends that don’t. They have a hard time going to sleep at night and staying asleep. So I love the bed very much.
Reviewed Nov. 2, 2016
I like the adjustability of the Craftmatic in that I'm able to raise and lower my legs and back for comfort from the aches that I have. Their sales team is very professional. I would definitely recommend them.
Reviewed Nov. 2, 2016
Both my wife and I have bad backs and Craftmatic was the most acceptable adjustable bed that we could find. With its adjustable parts we can get more comfortable and sleep more soundly than we have in the past. I had a few problems with the mattress that came in, but it was readily taken care of.
Reviewed Nov. 2, 2016
I got a Craftmatic adjustable bed for medical reasons. I like the massage part of the bed plus the fact that I can raise my head. If one's having any kind of a neck surgery, they got to sleep sitting up for about three weeks, so to be able to prop myself up in the bed and sleep on it while propped up, raising the head part really helped a lot.
Reviewed Nov. 1, 2016
I got a Craftmatic adjustable bed for my aunt, and the sales rep was excellent. My aunt was very sick and couldn't get out of a regular bed, and the Craftmatic bed allows her to do that. The feature that she enjoys the most is the fact that she can raise the head of the bed. That way, it's easier for her to get out of the bed.
Reviewed Nov. 1, 2016
I had an excellent experience with the sales representative. I had a Craftmatic adjustable bed for many years, and it made me choose to purchase from them again. I like the comfort I get from the mattress itself.
Reviewed Nov. 1, 2016
I purchased a Craftmatic adjustable bed for its ability to have a massage, to move the head and the feet independently, and the different positions people can assume with the remote control. I enjoy all of its features. I was very pleased with the service that I got and the quickness with which the order was expedited. I love the white glove delivery. I got a big chuckle out of that one. My whole experience was outstanding.
Reviewed Oct. 31, 2016
I chose a Craftmatic for its features, ease of use, and the best care for my father. I enjoy being able to elevate the head because sometimes when my father's weak, I can feed him in bed. I also use the vibration feature its outstanding. It’s very comfortable. I’m very grateful to Craftmatic and I would recommend them to continue to do this excellent work they’ve been doing all the time. If they can ensure that the chair is of equal quality, that would be outstanding. I’m considering the maintenance to ensure the quality continues over the years because it’s a great service to the elderly and it would take care of elderly parents and family members.
Reviewed Oct. 31, 2016
I like the features that Craftmatic bed offers. It's adjustable for the height and that works for me. It is a well worth bed and it does everything that I needed to. Anybody who needs a bed should buy one.
Reviewed Oct. 30, 2016
My experience with Craftmatic's sales rep was very good and he really knows his product. I like being able to raise the bed's head because it helps me with my acid reflux. I have recommended Craftmatic.
Reviewed Oct. 30, 2016
I had back problems and was having a hard time getting good night sleep before I had Craftmatic. I like the fact that Craftmatic is adjustable and I can adjust the head and feet up and down. I also use the vibrator quite a bit.
Reviewed Oct. 30, 2016
I had one Craftmatic adjustable bed in the past then I bought another one. The sales representative whom I interacted with was great. I like raising the head part of the bed. I recommend it to others.
Reviewed Oct. 29, 2016
I can sleep so much more comfortably and soundly in my recliner. So, I decided that I needed a recliner-type bed. I purchased my original Craftmatic bed in the year 2000 and the sales rep was very pleasant. Then, I replaced it this year, 2016, with a new Craftmatic bed. I purchased the second bed over the phone through the salesman in Fort Lauderdale. The team that delivered the bed and set it up for me was very efficient and pleasant. I sleep much better with my Craftmatic bed. I enjoy the ability to raise the head as well as the feet, which let's me read in bed. I have recommended it to my friends. So, I'm a happy customer.
Reviewed Oct. 28, 2016
I have back problems and this prompted me to buy a Craftmatic adjustable bed. I like raising the head and foot parts of the bed. I had a very good experience too with the Craftmatic sales representative.
Reviewed Oct. 28, 2016
I was looking to downsize our king size bed to a queen size after my husband died so I got a Craftmatic bed. I also got one for its adjustability and comfort. I mostly enjoy its adjustability feature where I can put my head up or down or if my legs are bothering me, I can put them up. Moreover, their sales representatives were very good and accommodating. They bring me good feedback. I had a few questions and they answered them all.
Reviewed Oct. 27, 2016
I had a hiatal hernia and it was recommended that I always sleep with my back raised up. So when the informative Craftmatic salesman came, we purchased the bed. I like that I was able to raise my head because of the condition that I have and also raise my feet. My husband does the same thing. Also, when we're feeling tired and worn out, the vibrator will help a lot to get us to relax.
Reviewed Oct. 27, 2016
The ratings of Craftmatic and its customer service were mainly the reasons we chose them over others. I enjoyed the adjustability of the bed. The ability to raise the head and leg positions to fit your body and your comfort level is very much of a benefit. I also have a very positive experience with their sales representatives.
Reviewed Oct. 27, 2016
My first Craftmatic was from 70's and I’m still using it. It’s so old and it still works. The mattress is comfortable. The adjusting feature is easy and I like it. The sales reps have all been excellent. When I call to talk to a person, they call me back. The price itself can’t be beaten. I’ve recommended Craftmatic.
Reviewed Oct. 26, 2016
I've had Craftmatic adjustable bed for over 30 years and I've always been happy with it. I just needed to upgrade a little bit because it was a really heavy model and when it was time to change the mattress. I really like the adjustable factor that it can go up and down because I like to sleep all day. So that really helps me a lot. The Craftmatic sales representative I talked to was excellent. He was very knowledgeable and very friendly. I just had a really good experience with them. I've enjoyed the bed for over 30 years and I have never had any problems with customer service.
Reviewed Oct. 26, 2016
I like the Craftmatic's adjustability which is what I was looking for on a bed. I like being able to sit up and get my feet up if I need to. I had an excellent experience with their sales rep. Craftmatic did not stop until they satisfied me.
Reviewed Oct. 25, 2016
I got a Craftmatic to help me improve my sleeping. The sales rep was extremely helpful, professional, and not pushy. I like it when I raise it up and how it gives me the greatest back support. Overall, it's fantastic. I'm comfortable, I get up feeling good, I can position the legs, and position the back. I'm just sorry I didn't buy it earlier. I have recommended it to all my friends and I will continue to do so.
Reviewed Oct. 25, 2016
I slept on a recliner for 15 years because of back problems. Craftmatic has a reasonable price so I ended up purchasing it. I like the way it elevates and takes pressure off my back just like a recliner, but with moving and comfort. Their sales rep was very helpful. I had trouble getting the right mattress but they let me shank it out as per our agreement prior to the sale and they’re very helpful. I thought that was a big deal so I'm very happy that it worked out for us. I would recommend them.
Reviewed Oct. 24, 2016
I was looking for a mattress to ease my back pain so I bought a Craftmatic Adjustable Bed. I like where the head and the foot incline which is very comfortable. It also helps my wife with her acid reflux problem. I even had an excellent experience with their sales rep.
Reviewed Oct. 23, 2016
I was having problems with my back so I got a Craftmatic. I enjoy the motor that does the wave and another vibration. I enjoy the heating pad, too. The sales rep took very good care of me. My first Craftmatic beds were purchased in the 70s and they were wired. Now, I purchased more Craftmatic beds which are wireless and the wireless ones are very easy to use. I can put the thing down and have no wires hanging out on the floor but I still have my first two wired ones which are still working greatly. At this point, in this house in North Carolina, I have five twin sized wire and wireless Craftmatic beds. When people come to visit me and they talk about a bed, I show them the beds and they love them. I’m hoping that they would buy Craftmatic.
Reviewed Oct. 21, 2016
Due to health reasons, I bought a Craftmatic adjustable bed and I enjoy the most its head elevation feature. I had a good interaction as well with the sales representative. Also, Craftmatic traded mattresses with us with no charge whenever we weren’t happy with the first mattress.
Reviewed Oct. 21, 2016
I have been a Craftmatic customer for the last 22 years. In fact, this is my third Craftmatic bed. I enjoy everything about the bed. Their sales rep was fantastic. I would recommend it to any person that is looking for an adjustable bed.
Reviewed Oct. 20, 2016
We liked the idea that Craftmatic adjusts up and down so we got one. Our experience with the Craftmatic sales rep was good but it took almost three weeks for them to deliver our bed. We also didn’t get receipts where we had paid in full for it.
Reviewed Oct. 20, 2016
I enjoy my bed's cool gel and adjustability. It has been everything that Craftmatic said it would be. My sales rep had a great explanation on everything. Also, they followed up with a phone call. Any parts that were not originally included were sent via next-day delivery, so we received them right away.
Reviewed Oct. 19, 2016
I've owned the Craftmatic bed for a year now. I have a problem with reflux and I needed to keep my head higher than my legs. I enjoy being able to adjust my head higher and be able to relax my knees on the lower part of the bed. I was from the elderly and have trouble with my knees, I also enjoy the fact that Craftmatic is high enough for me to sit down and to get up from without any strain.
Reviewed Oct. 18, 2016
Due to the company's reputation per reviews and the overall price, I made my first Craftmatic purchase. This was performed almost 10 months ago. One positive note on the customer service is that I had a problem with the controller on one side of the bed, ‘cause I have independent controls. The Craftmatic personnel were very proactive and responsive in resolving the issue. The product is of high quality and I enjoy it. I’ve been very happy with the product and the customer support offered. I will highly recommend Craftmatic to a friend.
Reviewed Oct. 18, 2016
I had a four-way bypass and I liked the bed that I had while at the hospital. So, I got the Craftmatic adjustable bed for the comfort. I never had an adjustable bed before. I like its vibrator because it helps me to go to sleep. Their sales rep was great. She was a real nice lady. Everything she said turned out to be true.
Reviewed Oct. 17, 2016
I've had my old bed for 10 years before I bought Craftmatic Adjustable Bed. Their sales rep was very, very good. I recommend it to anybody that I can talk to about it.
Reviewed Oct. 15, 2016
I went from a lot of beds to a Craftmatic bed. It was for comfort and a good night's sleep. I like the adjustability of the bed. I can raise my knees and my head. I had a good experience with their sales rep too.
Reviewed Oct. 14, 2016
My husband was having health problems at the time and we wanted something that we could lift up and slide him out. That's when we first purchased Craftmatic because we could raise the head and feet. We decided when I needed a new mattress that we would go ahead and call to purchase just new mattresses and the rep told me that I could buy the whole new bed for not much more than new mattresses and so I purchased the bed again. I enjoy the massage feature. I also enjoy being able to lift the head and feet up so I could read in bed. I'm 85 years old and I probably won't need to purchase another one.
Reviewed Oct. 14, 2016
My husband needed the Craftmatic bed after recovering from surgery. He cannot lay flat so he adjusts the bed to its upright position. And now, with lower back pain, he's able to adjust the bed into different ways to try to help him ease that pain. He had a wonderful experience with the sales rep and knew exactly what he was getting. Craftmatic was very affordable compared to a Sleep Number which we've never had but we feel like we're getting the same thing. I'm very pleased with the bed.
Reviewed Oct. 13, 2016
The Craftmatic adjustable bed is the best for my mother. She has health issues and enjoys the elevation of the head and feet and the massage. My mother loves the bed and it's very good for her. It was a wonderful experience with the sales rep too.
Reviewed Oct. 13, 2016
The sales rep was very professional, nice, and she met all of my requirements and needs. I enjoy using the multiple angles features of the bed. I'd very much recommend Craftmatic to a friend.
Reviewed Oct. 12, 2016
I have lower back pain and this prompted me to buy a Craftmatic adjustable bed. The sales representative I dealt with was excellent. I like that the feet and head parts of the bed could be raised up and down. I had knee surgery and had to sleep on a lower bed to the floor, and the bed worked out perfectly for me. I could get in and out of it easily.
Reviewed Oct. 12, 2016
Due to health reasons, we got a Craftmatic bed. The reps were good, very friendly and helpful. You can raise the bed up and down which is very convenient when you're watching TV. It's very good too when you have problems with your legs. I love the bed and my husband likes it very much.
Reviewed Oct. 11, 2016
I have recommended Craftmatic to friends. I've had several of it back and forth for almost 20 years. Their sales representative was polite. The bed was delivered on the date that he said they would deliver it, and their setup was good. I love the way it adjusts to my feet because I have swollen feet every now and then, and I love the upper part of the bed where I don't have to lay on two pillows. Additionally, the massage on the bed was good during the time my husband was alive. He couldn't get around like he was supposed to, and the massage helped a whole lot. I really enjoy that. I know there are a lot of other new ones on the market now, but I still stick with Craftmatic because it completes what I need. I wouldn't buy another bed and I recommend it to my friends as well.
Reviewed Oct. 11, 2016
I have health issues and I needed the flexibility of an adjustable bed. I enjoy the Craftmatic bed's adjustability and the vibrating when I go to bed at night. It was also excellent working with their sales rep.
Reviewed Oct. 10, 2016
I bought my first Craftmatic bed in 1982, and I got my second one last December 2015. The sales rep was great. I have leg circulation problems, and I use it to sleep with my legs elevated. It's a great bed, and I wouldn't want to live without it. It's comfortable, and I would recommend it to anyone.
Reviewed Oct. 10, 2016
I have issues and the Craftmatic adjustable bed has made it possible for me to have a better night's sleep. The massage feature is wonderful. Moreover, everyone at Craftmatic was wonderful, were very attentive and were always available if we needed to have any questions answered. We had one small problem with the motor for one of the beds, for the massage feature and it was taken care of right away. We've had no problem since. We've been very happy with everything and very happy to have this bed. It has changed our lives.
Reviewed Oct. 9, 2016
I've had Craftmatic for close to 20 years, and I really like it. We had twin beds of the the same kind when my husband was alive because he had a problem with his health. And then lately, I decided I would want a full bed. I enjoy my Craftmatic. Moreover, the sales rep were very good, successful and pleasant.
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Reviewed Oct. 8, 2016
I've had my old bed for 5 years, and due to health reasons, I needed to buy a Craftmatic bed. Working with their sales rep was an excellent experience. I enjoy elevating my feet or my head with my bed. I'd recommend it.
Reviewed Oct. 8, 2016
Craftmatic is a very comfortable bed. I've always wanted to get one from the advertisement on TV. I enjoy all the features of the bed because it has the massage, the lifting of the back so you can see a TV while you're resting, and the lifting of your legs. It was very nice talking to the sales representative for the Craftmatic bed. He explained all of the features of the Craftmatic bed and when somebody would come and deliver it. If I ever run into anybody that has any kind of back or leg problems, I will refer them to purchase a Craftmatic bed.
Reviewed Oct. 7, 2016
We liked Craftmatic bed because it's dependable and it's very helpful with back problems. It's this previous experience with the Craftmatic versus other kinds which was the deciding factor in our purchase of a new Craftmatic bed. I found the guarantee for the motor of the bed to be higher than beds that I found in other brands. I enjoy the adjustability of positioning and it's very comfortable changing positions. Moreover, my experience with the sales rep was really excellent. I called a couple of times and found people who were willing to take the time to answer my questions no matter how insignificant they might have seem to them.
Reviewed Oct. 7, 2016
Talking with the Craftmatic sales rep was great. They are very nice people and they try to answer my questions. I enjoy using the bed's feature that lets it go up and my legs can go up, too. I would recommend it to a friend.
Reviewed Oct. 6, 2016
I have problems with my shoulder, and a Craftmatic bed would help because it's adjustable so I bought one. I like that I can adjust it to suit my discomforts. I ordered it through TV, and it was easily done. My experience was very pleasant.
Reviewed Oct. 6, 2016
I went for a Craftmatic adjustable bed because of the price. The Craftmatic sales representative delivered everything he promised. The process was simple, complete from start to finish. It included delivery and installation. The installers were considerate of my home. They did a good job. I enjoy the ability to sit up, because I have bad reflux, and I need an incline to sleep. Overall, I was very happy with the process and the experience.
Reviewed Oct. 5, 2016
I got a Craftmatic adjustable bed because I could put it up and down. I enjoy that feature the most. My experience with the Craftmatic sales representative was very good. I'd recommend Craftmatic to others.
Reviewed Oct. 5, 2016
I have problems with my hips and knees, and my Craftmatic adjustable bed has helped me tremendously. I enjoy being able to adjust it to change my positions. Craftmatic's service has been very good. I appreciate that I was able to purchase my bed through them.
Reviewed Oct. 4, 2016
We weren't sleeping well, so we decided to buy a Craftmatic. It's very comfortable and we can snuggle on it. I like that I can raise my headboard. The doctor, not knowing I had a Craftmatic, suggested that I raise my head at night. It has been very helpful. The bed is reasonable compared to other similar beds that we considered. In fact, we recommended it to my sister-in-law and brother-in-law, and they purchased two beds and were extremely happy as well. In addition, Craftmatic's sales rep was excellent.
Reviewed Oct. 3, 2016
We purchased a Craftmatic bed due to its ability to raise and lower the head and the foot of the bed. In fact, I like being able to raise and lower the bed. It makes it easier to sleep. My husband dealt with the salesperson and he said it was a good experience. The delivery people were very good and helpful. They came in, set up the bed, took out the old mattress and everything.
Reviewed Oct. 2, 2016
My first Craftmatic was in November of 1999 after a motor vehicle accident. My second was last year because I was having back surgery. It’s a good bed. It's got the firmness as well as the adjustments. I’ve had two neck surgeries and I have to elevate my head to sleep or I’d choke lying flat. Now that I have back problems also, it seems to do good with my legs. I also enjoy its vibrating feature.
The sales rep was nice at first, then after he got my money and got the bed to me, he was through with me. I called him and he wouldn’t answer me back. He got some lady to call me and then she didn’t follow through either.
Reviewed Oct. 2, 2016
We had a regular sized bed for 25 years. My husband has difficulty lying flat, and we wanted to help him overcome that problem. I like to read and I enjoy raising the head part of the bed. I also raise the foot a little bit to keep me from sliding. Getting linen for the bed was a big issue for us. We couldn't get anything long enough because we have an extra-long bed. The gentleman helped me with possibly getting some linen for the bed and I'm thankful for that.
Reviewed Oct. 1, 2016
Bad health led me to choose a Craftmatic adjustable bed. I enjoy the head raising up and down but we wanted a bed that had heat, and we didn't get it and so, that's the only thing.
Reviewed Oct. 1, 2016
I got a Craftmatic adjustable bed and had a very good experience with the sales rep. I like that I am able to elevate the head and the bed. I also enjoy using the foot massager.
Reviewed Oct. 1, 2016
I have back problems, so I decided to but an adjustable bed from Craftmatic. Had a good experience with the sales rep. As for the bed, its incline feature is really good for people with stroke who had trouble getting out of the bed.
Reviewed Sept. 30, 2016
The sales rep was good and I would recommend Craftmatic to others.
Reviewed Sept. 30, 2016
I've had a regular bed for 40 years. I wanted something that would be able to elevate my leg and would help my back. This is the first time I've ever had one that elevates. The sales rep explained everything really well and I was impressed. I enjoy most of the bed's features. I like being able to elevate the top part of my body and raising my legs up.
Reviewed Sept. 30, 2016
I ordered a Craftmatic Adjustable bed in 2007 after a surgery on my ankle. I like that my feet go way up in the air and that I can sit up without any stress. Now that I've got surgery on my back, I would be upgrading my bed. They're going to take the old one away then install a new one. I will be living happily ever after and feel a lot better.
Reviewed Sept. 29, 2016
I liked the fact that the Craftmatic bed was adjustable and I could sit up and watch TV. I have cancer and it helps my legs. Their sales rep was very good.
Reviewed Sept. 28, 2016
I like the adjustable positions that Craftmatic had. It helps with my legs. I had a very good experience with the sales rep but I had a difficulty in getting the sheets for the bed.
Reviewed Sept. 27, 2016
I got a Craftmatic bed due to my back issues. I particularly enjoy the vibration feature. I'd recommend this bed.
Reviewed Sept. 26, 2016
We've had our first Craftmatic bed for 17 years and just got a new one. We like that it is adjustable. We are able to lower our bodies up and down if we have ailments, swelling in the legs, or if we just want to get up and read. The first time was great, but they didn’t do well honoring their warranty. This second time, we’re finding out it’s better.
Reviewed Sept. 25, 2016
I chose Craftmatic for its price and their sales rep was fine as well. I enjoy being able to sit up on the bed to keep me from getting pains in my lower back.
Reviewed Sept. 24, 2016
I got a Craftmatic adjustable bed for medical reasons. I have acid reflux, and raising the head up helps me.
Reviewed Sept. 23, 2016
I enjoy lifting my Craftmatic bed's head up because I have better sleep. Also, I can raise up my feet which is quite comfortable. The bed is easy to make up because I can lift the top and go in between them.
Reviewed Sept. 22, 2016
My husband said that the Craftmatic bed would be good for us and ordered it. I like the way it lays and I can sleep better at night. I can raise myself up and down anytime I want to and I don't have to get up.
Reviewed Sept. 21, 2016
My Craftmatic bed has been a great help to me. I've had brain tumor and back surgery, and the vibration of the bed helps me if I needed to be relaxed a little more. I like that I can elevate my head or my feet. I live alone and at times that I am needing help getting in and out of bed, that's been made possible by being able to adjust the bed. I wouldn't think of having anything other than a Craftmatic.
Reviewed Sept. 20, 2016
I like that Craftmatic is adjustable for the head and feet area. I like raising the head.
Reviewed Sept. 19, 2016
We had the worst experience and we are still stuck without our money, without beds and without any resolution! First, here is what the sales people don't tell you - if you want to return the beds or cancel the order for any reason it will cost you $650-$700 (for the return shipping). That by itself should have been a red flag for us- why they make it so expensive and difficult on you to return the beds if they are so confident and backing up their products? Well, now we know why - they don't back up their products and their customer service is simply absent! They are quick to take your money and then you are on your own. You better hope that everything will be ok with your order and you better love your bed because service or return will be impossible to schedule even if it's their mistake.
We got sooo mislead by the good reviews. Maybe they have been a good company in the past but currently if something goes wrong with your order and you try to reach the service department for any reason all you are going to get is answering service and no one will return your calls for days - it's been six days for us now. Our order was a total nightmare and it is still continuing. The "white glove delivery" actually came out to be more like a curbside delivery. Two people showed up (as they suppose to) except that one of them was a tiny girl and was just sitting there and watching how the guy was trying to move the heavy boxes alone. The result - my brand new hardwood floor was scratched from him dragging the first box across it and my husband had to get involved and end up spending one hour helping the guy to download the truck and move the merchandise into our home.
The guy obviously had no idea what he was doing and was really surprise when we caught him on his way out and asked him to assemble the beds. After short consultation with the girl, he started reading the manual and three hours later with all of us helping the bases were assembled. The truth is - we felt really sorry for the guy because quite few of the parts were not really working as they suppose to be or were breaking. On top of it Craftmatic shipped the wrong stuff. We have hardwood floors and we needed protective cups and normal legs for the base but instead we got wheels for carpet flooring. Not a biggie - we came up with some temporary pads to prevent sliding and scratching and we were hoping they will send us the missing parts later.
The most frustrating part - when we unpacked the mattresses it came out that both of them were stained with what appears to be someone's make up (I hope is make up) and seemed in used condition. I even didn't want to accept them but the delivery people refused to take them back and convinced us that new ones will be expedite to us to make the switched. Since it was already 10pm and we all were tired I took their word on it. Well, it's been 6 days now and we are still waiting for Craftmatic to even place the replacement order for the new mattresses. We had to get rid of our old bed to make room for the new one and right now we are sleeping on an air mattress on the floor in our living room while our bedroom is occupied with a big base half assembled and two big mattresses still in plastic leaned on one of our walls.
I am six months pregnant and we bought these beds to increase my comfort level which is naturally going down at that point but instead I have to sleep on the floor for almost a week now. The worst part - currently we cannot reach anyone to resolve the issues with our order. We call back the salesman who sold us the beds (Daryl) and he was rude and useless - he didn't even want to listen to us, said that delivery service is third party company that has nothing to do with them and we can complain to them about the delivery, interrupted us constantly and at the end told us we are out of luck and to deal with the service department. We succeed to talk to someone in the service department once (Elaina) and she told my husband she will email him what he needs to do and after we send her pictures of the damage on the mattresses, she will be able to process a claim and it is going to be another 10 days for us to get our replacement order.
She said she cannot expedite anything for us and she wouldn't be able even to place a replacement order before she get the pics and submit a claim. We were not happy with this timeline but we had no choice - we were ready to follow the procedures. Except that she never emailed us. After few phone calls to the sales department which is the only one picking up the phones we were able to find out her email address and sent her the pics - again, it's been two days now and we don't have any response from her. We are trying to contact the service department every hour of the day for 4 days now and so far only answering service is picking up and no one is returning our phone calls. We don't even bother to leave messages anymore.
We really don't know what to do at that point - we don't have a bed to sleep on, we cannot even contact them to get them to remove their junk from our property, so we can go and buy a new bed somewhere else. Not to mention that they told us if we want to return the beds we need to pay $700 for return shipping even though they haven't delivered what they suppose to and we cannot even try the product! To be honest, at that point I don't even think I want to try it - even if eventually we straighten things with our order, I am pretty sure that if this company doesn't backup their products with good service sooner or later we will have issues again. These are adjustable beds - there have motors and a lot of moving parts and sooner or later they will need to be serviced or replaced. Most companies use this as one of their main revenue streams - providing services for already sold products.
Craftmatic on the other hand - well, you cannot even reach their service department and even if you do they don't follow through. On top of it, they act like the people they work with them (their partners in different states that deliver and service their customers) are unrelated third parties that has nothing to do with them. It doesn't help also that they work 5 days a week on eastern time only - who in the service industry does that! Overall it's been a great disappointment and we feel stuck, helpless and robbed. If you need drama in your life and you have $3,500 to spare - Craftmatic is the way to go!
We are sorry you feel you had a bad experience. To my knowledge we are the only company that takes returns on adjustable bases. We do not charge a return fee. At the time of sale our return policy was explained and your husband signed the agreement that he understood the policy. The only responsibility you have is the return shipping. You chose to have our company arrange the return shipping and that was what you were charged for. Because of your difficulties with the shipping company, I had them waive the charges and we have refunded you in full. All mattresses are factory sealed in plastic. The drivers should not have allowed the mattress to become soiled during the delivery. We apologize for any inconvenience.
Reviewed Sept. 19, 2016
I was having very uncomfortable sleeps with back pain. When I looked at Craftmatic beds they offered all of the features of the more expensive beds at a much, much better price than what was being offered by the local furniture stores. The Craftmatic sales representative was very easy to talk to; however, there was a problem with the delivery and Craftmatic was very hard to reach at times. Nevertheless, the staff was very responsive. They responded to all of my inquiries and addressed them promptly. So, all things considered, I'm very happy with my experience with the Craftmatic company. Not only would I recommend them, but I'd buy another one if the opportunity arises.
Reviewed Sept. 19, 2016
My experience with the Craftmatic sales representative was excellent. I have back issues so I got a Craftmatic adjustable bed in place of my 10-year-old bed. I enjoy raising the bed's head and foot part based on the position.
Reviewed Sept. 18, 2016
I needed a bed where I could change elevations because I couldn’t sleep flat on my back. If it wasn’t for the Craftmatic sales rep being so good and giving me such a good deal, I probably would’ve gone somewhere else. But Craftmatic is the best. We got the dual king size bed, which was the same size as on my wife’s side as on my side. She can adjust hers and I can still go anywhere I need to with my side. I like the elevation of my head and shoulders when on the bed because that’s the only way I can sleep. It is a lot better than a recliner chair.
Reviewed Sept. 17, 2016
I purchased a Craftmatic Adjustable Bed because of my back and I enjoy using their elevated headrest.
Reviewed Sept. 16, 2016
I had an exceptional salesman 1-800-245-0205 Ext ** but the issue is I have not received a return authorization in my email as promised. My husband and I had explained our complaint to him and that we were unhappy with the Craftmatic bed and mattress and wanted it returned and wanted a refund, and he said a return authorization would be sent - I made a second call to my salesman and he said dept should have sent it and he would follow up on it. No email received yet so I sent two emails via "reply" to the emails that I had received from Craftmatic... and I stated, "I am having problems getting a return authorization emailed to me... Your help in this matter is requested... Thank you."
Reviewed Sept. 16, 2016
I have health problems and the Craftmatic is a very comfortable bed, so I bought it. It's the type of bed that I can raise up or put down. I sleep quite comfortably in it. Also, their sales rep was very good.
Reviewed Sept. 16, 2016
I had a Craftmatic Adjustable bed before and it was 25 years old, so I got a new one. However, the sales rep was not good and I don’t enjoy any of the bed's features.
Reviewed Sept. 15, 2016
It was urgent that I get a Craftmatic adjustable bed and my experience with the sales rep was very satisfactory. I enjoy elevating my feet and head.
Reviewed Sept. 14, 2016
I have a lot of discomfort in my back but with the Craftmatic bed, I enjoy raising up a part of it, allowing me to eat and drink and enjoy reading. I had excellent talks with the sales rep. I'd recommend it!
Reviewed Aug. 23, 2016
My parents paid $3300 for one of these adjustable beds 21 days ago and has yet to benefit from it because first the bed did not work, service guy came out saying it need a new part. Why would a brand new bed need a new part? Secondly only one remote was delivered with the bed so you can't use but one side of the bed. Now since they have paid for this expensive bed it has been impossible to reach customer service and when you do they have a poor attitude or they keep transferring you until phone hangs up. I definitely would not recommend Craftmatic. They did not deliver what they advertised.
I am sorry your parents had issues with their bed. My notes show that upon delivery a remote was missing. The beds were delivered on August 2nd and we immediately sent out a replacement remote that UPS shows you received on August 4th. I show multiple attempts at contacting you to find out if this solved the problem. Upon learning that it did not, we sent a technician out to attempt to sync the new remote. There apparently is an issue with one of the bases and a replacement base was shipped. My delivery manager confirmed with you today that it is scheduled to be delivered tomorrow. We will check in with you after delivery to make sure your concerns have been addressed.
Reviewed Aug. 18, 2016
I had lots of problems. The Craftmatic bed was suggested to me. I tried it and it worked. I like raising the head and the feet. And since using the bed, I sleep really good. I recommend it.
Reviewed Aug. 17, 2016
I compared quotes between the Easy Rest bed and the Craftmatic bed and found that Craftmatic was all around a better bed and had the better deal all the way around. It had more features and the massager. It can be moved if I wanted to move it from the head to the bottom. The Craftmatic was also half the price of the Easy Rest bed which was some $6,000.
Also, the sales guy from Craftmatic was great and was honest with me. The guys who delivered the bed were super nice, really knowledgeable and helpful too. They came in early and removed everything out. They set the Craftmatic bed up and were comfortable about doing everything. Afterward, they called me in for demonstrations and they did precisely what they were speaking of. I was grateful to them and I was very pleased with the service. I like all the features of the bed like being able to raise the feet and the head at the same time, or I can do one or the other. I can also get it to vibrate, or I can get the rolling vibration on it. I like the whole device. I've started recommending the Craftmatic adjustable bed to the neighbors here.
Reviewed Aug. 14, 2016
We really enjoy the Craftmatic adjustable bed. It's a good price and what we needed. We enjoy its adjustable feature. The sales representative was very good and helpful.
Reviewed Aug. 11, 2016
I needed a bed that I can adjust,and Craftmatic has a good name so I got one from them. I particularly enjoy its massage feature. The delivery folks that came were very courteous and precise. They put the bed together in no time and cleaned up behind themselves.
Reviewed Aug. 9, 2016
We had a Craftmatic in the past and purchased new ones. I enjoy the remote controls that you can set when you want your bed to go up and down.
Reviewed Aug. 8, 2016
Working with the Craftmatic reps was excellent. Moreover, the bed is a great help for snoring and acid reflux when elevating the head. I also like the vibration of it.
Reviewed Aug. 5, 2016
Having knowledge about the product, I decided to purchase my bed from Craftmatic. I like all its features. I like that the head and feet go up. The bed also gives me a massage, which is great.
Reviewed Aug. 4, 2016
I love and enjoy all of the features of my Craftmatic bed, and I sleep better because of it. In addition, working with their representatives was wonderful.
Reviewed Aug. 3, 2016
I like the Craftmatic bed and the fact that I can adjust it to my comfort. I also had a very good experience with their sales representative.
Reviewed July 30, 2016
I’ve been wanting a Craftmatic adjustable bed for years and decided to go ahead and order one. I like the way I can raise it up and down.
Reviewed July 30, 2016
This company lost a sale before they even pitched it. I went to the website and filled out the form to request a free catalog. Everything went downhill from there. The next day I exchanged e-mails with salesperson Peggy ** who tried to pressure me into calling her. I told her repeatedly that I just wanted catalog sent to my home address. She refused and eventually told me they don't send catalogs. I then sent her pictures from the website of the catalog with the words "request catalog" (which is what I had done to begin with). She then sent me a very rude e-mail telling me to go somewhere else. I definitely will. No way would I deal with a company that treats me so disrespectfully. I had every intention of buying a Craftmatic bed. I just wanted to browse through a catalog instead of navigate a website for hours. If indeed they no longer send out catalogs, they should update their website that says they do.
Several years ago Craftmatic went green and no longer offers printed catalogs. I have gone through our website and can not find a current version that offers one. Still I apologize for the confusion, sometimes internet providers and search engines bring up "cached" outdated information. We have no control over content that has been stored from an earlier time. If you can provide me with the URL that you feel is in error, I will be happy to check it and confirm that is is up to date.
Reviewed July 27, 2016
I like Craftmatic being an adjustable bed and that was what prompted me to purchase it. I would recommend it to other people.
Reviewed July 23, 2016
I tried a couple beds in the stores and the Craftmatic appealed to me. Mostly I use it because I don't have to have more than one pillow. I've been used to sleeping with two pillows and now I only use one. What I like about my bed is that I can use it with the remote control. With the older one that I had, I had to punch it in. I had a problem when they shipped it. They shipped the bed to Atlanta instead of Belleview, Florida and it took me three weeks before it caught up with me. That wasn't a very good experience, but everything else has been A1.
Reviewed July 22, 2016
I enjoy the general comfort my Craftmatic gives. My whole experience has been quite adequate and I would recommend it to a friend.
Reviewed July 19, 2016
I had a Craftmatic bed previously. The sales rep was very good. I enjoy the bed's firmness and being able to adjust it when I read in the evening on it.
Reviewed July 16, 2016
I enjoy raising the Craftmatic bed so I don’t have to fluff pillows up, as well as the comfort and lifting it up to watch TV. The vibrating part is also very nice.
Reviewed July 13, 2016
The Craftmatic Adjustable Bed is assembled in the United States of America and it has a very good name. I had five back and three neck surgeries so I like the adjustable part of the bed. It is wonderful and with a bad back it is so easy to change the sheets and blankets without getting down like I do with a regular bed. The bed is up off of the floor so it is so easy to dust and clean under and it's easy to move if I want to move it.
Reviewed July 12, 2016
I got a Craftmatic bed as a Christmas present for my daughter because she has a lot of aches and pains and needs to raise and lower her head, put her feet up and all that kind of good stuff that the bed does. I like the fact that it rolls straight up. The bed moves very nicely. If you want to move it around, you'll have no problem with that.
Reviewed June 30, 2016
Craftmatic has been around a long time. I looked at some reports and reviews on some of the other beds and they were not all that favorable but Craftmatic's were quite favorable. My experience with their sales representative was very positive. The bed came on time although there was a little delay in shipping because we live about 100 miles from anywhere. I had also had one problem with the bed and it was repaired very quickly and professionally. The servicemen came here, repaired the bed, and I haven't had any trouble with it since. I like how they actually called me back to be sure that I'm happy with the bed. And they've checked on me two or three times to ensure that my purchase has been positive, not like a lot a lot of businesses that forget you once they have your money. They have been insightful and been asking questions here and there.
The bed feature I enjoy the most is the elevated head part. I have problems at night, it's been very, very helpful. Overall, it's been a totally positive experience.
Reviewed June 29, 2016
The people from Craftmatic were very courteous and professional. They came in and set the bed up, and they showed me how to work it. They tested it out to make sure it worked fine, and then they were out the door. I'd recommend Craftmatic.
Reviewed June 28, 2016
My parents had a Craftmatic adjustable bed previously so I also got mine. I enjoy the feature of the bed for the head going up. The Craftmatic sales representative was fine too.
Reviewed June 25, 2016
Our experience with the Craftmatic sales rep was excellent. We bought the bed for its value and we enjoy its adjustability feature the most.
Reviewed June 24, 2016
I enjoy my Craftmatic bed and mostly like raising the head. I had previously been sleeping in my recliner chair.
Reviewed June 23, 2016
With my Craftmatic bed, I enjoy the ease of getting in and out of bed as well as raising the head up, sitting and lowering it.
Reviewed June 21, 2016
We're satisfied with Craftmatic adjustable beds and we've been having them since the 1970s. We recently bought our fourth one and I enjoy its vibration and wave features because they're very relaxing. So far, I appreciate Craftmatic's service if I need help.
Reviewed June 20, 2016
I like being able to raise the Craftmatic bed up to watch TV or read. I also like the remote where you can program two different positions.
Reviewed June 19, 2016
The salesman was the reason why I purchased a Craftmatic adjustable bed. He was good. The adjustability feature of the bed is what I enjoy the most.
Reviewed June 18, 2016
In 2015 I saw an ad for Craftmatic Beds. I had been sleeping on one for almost 20 years. I loved being able to raise and lower the bed as needed by my body, but the mattress was getting worn out and I thought it was time for a new one, so I called and bought a new twin size bed. It was finally delivered almost a month from the time I was told it would be here. July of 2015.
By Oct. I contacted Craftmatic to complain that the mattress cover wouldn't stay on the bed and that I had to unzip it every time I changed my bedding and forcefully pull it back onto the mattress. I also had to rotate the mattress at the same time as it became flatter in the area where I got in bed and did not recover during the day. There was also a strip of bunched material stretching across the middle of the bed where it curved whenever I raised the head for reading. Only by laying the bed flat and actually smoothing it out could I get rid of that strip.
When I called I got what I call a "Ho Hum, Oh Dear" response with no suggestions that it should be addressed by the company. I have continued to live with this since that time. I couldn't afford to send the mattress back to Craftmatic at my expense, plus this is the only bed I have for me to sleep on. Then Thurs of last week, June 10, 2016, I was reading in bed with the head fully raised when the remote simply fell apart in my hands for no apparent reason. It being late at night, I could not see properly how to put the remote back together, I had to sleep sitting up that night. I called as soon as I could the next morning. The lady in Tech Support told me that I must first send the remote to Craftmatic in Florida, and when they received the broken one, they would order a new one from a factory in Tennessee and when they received it back in Florida they would ship it to me in Idaho.
NOW I ask you, my bed is in the fully raised position, and no way to lower the head and she is telling me that I must wait for at least 4 to 6 weeks to get a new remote. What would you think about the customer service of this company? Send the damaged remote from Idaho to Florida, they would order from Tennessee, when they got a replacement back in Florida they would send it to me in Idaho. NOT!!!
The other plan suggested was that I purchase a new remote at $100+ and then send them the damaged remote and they in turn would send me another one in due time, at which time I could send them the one I had just purchased and request a refund of my money. She didn't say where the one I was to purchase was located or how long it would take to get it to me. She had all the sympathy and caring of a mother bear scolding her cub for not doing what she told him to do. I seem to be upsetting her day. I found another Craftmatic owner who lives near me, who had purchased in 2014 who had his remote fall apart the same as mine did. It took him almost 6 weeks to get that mess straightened out and get a new remote.
It seems to me, if you sell product that can only be used with a remote to control its functions, you would be prepared to jump right in and 1st get them a new remote to ensure they could use their bed and 2nd worry about getting the broken part returned. That would only seem to be good business. Well being the old farm girl that I am, in the full light of day when I could see all the parts, I was able to put the remote back together and hold it together with 3 firm rubber bands, I did not glue it. It worked so I was able to lower the head of my bed. I am continuing to use this "cobbled" remote so I can still use my bed, but who knows how long it will continue to hold together?
I give Craftmatic a -0 for customer service and suggest that you be very cautious when buying a bed from them. The bed is great when it is in working order, but heaven help you when it needs repair. I wished I had kept my old bed, bloopy mattress and all, at least it worked with no breakdowns. Having to deal with this kind of hassle when my bed is not a year old yet certainly is not my idea of a company I want to do business with. I will be sure to tell everyone I can about my story. Very unhappy.
I am very sorry you are unhappy but your description of the events are not supported by your notes and emails to our company.
On September 29th, 2015 you left a message that you were having issues with your mattress cover. It should be noted that we do not sell or provide mattress covers for our mattresses and this was a third party product.
On September 30th we attempted contacting you and left a message.
On October 1st we spoke with you and suggested rotating your mattress. Depending on your weight and positioning it may me necessary to rotate your mattress more often. You indicated you would rotate your mattress and let us know in a few weeks if there was a problem.
On October 12th I have the following note from you."Thank you for your prompt answer to my phone call. Since I rotated my mattress, the problem seems to have corrected its self. I was told that I needed to rotate the mattress every 6 months, not every 2 months as you suggested. I will continue to rotate the mattress often to make sure it keeps its right shape. Will keep your address just in case I have any other problems. Thanks again, Rene ******* "
When you contacted us on June 10th, 2016 you stated that your remote just fell apart and was not working. We told you to send it in and we would replace it under warranty. As of today the ticket is still open and we have not received your remote. If it is not working then it should not matter to send it in right away. However we want you to be happy so we are going to send out a new remote immediately. When you receive it you may need to call into the office and we will walk you through programming it to work with your bed.
Reviewed June 17, 2016
I've been seeing Craftmatic on TV and I needed it. My back hurts so bad and I had both my knees replaced, and I couldn't get any sleep. And so I decided on getting a Craftmatic bed. I enjoy using the remote control. It lifts my legs up and gets it just in the right position for me to sleep soundly.
Reviewed June 16, 2016
Craftmatic adjustable beds were supposedly good beds, so we bought it. I like that it raises up and down the best because that way, I can get more comfortable in the bed.
Reviewed June 15, 2016
I had cancer surgery in July of 2000 and I purchased my first Craftmatic bed then at that time, and it was so helpful being able to raise the head of the bed and help me get out of my bed when I was so terribly sore. I enjoy all of the bed's features and like its comfort and being able to adjust the feet part.
Reviewed June 13, 2016
I love the fact that I can lift the bed up to any level that I want and that helps. I'm so happy that Craftmatic makes this bed.
Reviewed June 12, 2016
The Craftmatic bed has ease of operation and comfort. I enjoy the bed's adjustment feature the most, like with the height or feet part. Also, the sales rep was very good. He got right to the point and I was very happy with that.
Reviewed June 7, 2016
We have a Craftmatic bed and we like it so we decided that maybe another one would be good. We've had Craftmatic in our home for about 15 years. I like the controls and we mostly use the adjustability and the massager.
Reviewed June 2, 2016
We bought a Craftmatic adjustable bed 20 years ago and we loved it so we decided to go with them again. We enjoyed the whole bed, the vibration, the leg lift, the head lift. I would recommend it.
Reviewed May 31, 2016
I had a Craftmatic bed for 20 years and I needed a new one so I bought another Craftmatic bed. I like that I can elevate my legs and head at the same time. I suffer from acid reflux so I need to have my head raised. It was also excellent dealing with the sales representative. The delivery men were as well very professional, did their job, got in and out and explained everything to me. They took time. I appreciated that. I've always recommended Craftmatic to my friends.
Reviewed May 29, 2016
I had a Craftmatic for 16 years and I figured it's time to get a new one because I enjoy them. I have a lot of back problems, and I enjoy the idea that I can raise my head or my feet. I also had excellent service from everyone that works there. If anyone needs a bed, Craftmatic is the way to go.
Reviewed May 25, 2016
I enjoy Craftmatic's adjustability because I cannot sleep any other way except on my back, and this makes it most comfortable for me. The sales rep was very good and the customer service is absolutely excellent.
Reviewed May 21, 2016
Being able to elevate my lower body helped to increase circulation in my legs. Also, I love the two-level massage feature.
Craftmatic's sales rep was excellent. He explained a lot of things and helped me a lot. I also had to call him again when I filled up the registration card because I wasn't able to get the address to put on the card. That's when I told him that I wanted to participate in a survey to say how pleased I was with the bed. I'm so happy I got it. It has been life-changing for me.
Reviewed April 30, 2016
I wanted an adjustable bed and I know that Craftmatic has a good reputation. Now I enjoy the bed's soft, cushiony mattress and the fact that it’s adjustable. Also, the sales reps were very pleasant to me. I’m satisfied with Craftmatic.
Reviewed April 30, 2016
We had gotten one of the heavy Craftmatic bed originals 20 years ago, and because of our familiarity with the product, and because its bottom and top parts both lift, we decided to go with them again. Now, my husband's very happy with the bed and he frequently uses the head elevation. Our previous Craftmatic is just a regular one, so I think it’s been improved because he can now raise and lower it as needed as opposed to a regular bed. He just retired and he’s got a lot more health issues now. But he seems a lot happier with this bed. However, whenever he tries to use the massaging part, it sounds like a truck running. It’s loud and I don’t know if it’s something with them putting it together but it’s been that way ever since day one.
Reviewed April 30, 2016
We needed a bed that would fit in our upstairs. We have an old house and it’s difficult to get a larger size mattress upstairs so we wanted the split base. I like the fact that the head and feet of the Craftmatic raise and the convenience of their team coming into my home and assembling the bed for us so we didn’t have to do it.
Reviewed April 29, 2016
I like the upright positioning, TV and comfort from the Craftmatic bed. The sales rep was also very good.
Reviewed April 29, 2016
I like the features of the Craftmatic bed, especially the raising of the head and foot, and massage. I enjoy the bed very much. They also have a very good and informative sales rep.
Reviewed April 29, 2016
We’ve had our Craftmatic adjustable bed for over 30 years and I’ve always enjoyed it. And also, my husband really needs it because he has back problems. I enjoy the adjustable part because sometimes I need to have my head elevated and sometimes my husband needs to have his feet elevated and so it works. My experience with the Craftmatic sales representative was very good. I was able to get the bed at a good price and they set it up which was something I dreaded because it’s quite heavy.
Reviewed April 29, 2016
I got a Craftmatic to replace the one I had for 29 years. The sales rep was very nice about everything. I like the up and down of the bed because I read every evening before I go to bed. I've enjoyed my previous Craftmatic for almost 30 years, and I look forward to enjoying the new one that I'm getting for hopefully another 30 years.
Reviewed April 28, 2016
The sales representative was wonderful and I enjoyed many of the tips that she was able to give me to make the bed a little bit more enjoyable. I like the comfort of the bed and the new handheld remote for raising and lowering the head and feet. I enjoy lifting of the head so I don’t have to prop myself up to watch television.
Reviewed April 28, 2016
I purchased my first Craftmatic bed in 1999 due to a back condition, but it was broken and I could not get it repaired. So I called Craftmatic once again to get me another one. I'm thankful I did. I enjoyed talking to their very kind sales reps. They showed me how to use the bed and gave me a lot of advice. I enjoy being able to lift my head up, especially my feet, for better circulation. I would have no other bed - those hospital beds can't touch a Craftmatic bed. I wonder why the hospital doesn’t have such beds when you have to stand there for a long period of time. I definitely would recommend this bed to anyone.
Reviewed April 28, 2016
I opted for Craftmatic due to its quality and softness. I elevate the feet and the head to relieve back pain.
Reviewed April 28, 2016
I heard about how wonderful Craftmatic was and I wanted to experience and find out for myself the enjoyment that I will receive from it. I enjoyed all its features very much. I like being able to incline it, the vibration, and the restfulness I got from it. It's a wonderful bed to sleep on. I’d recommend it for anybody who's able to buy it to do so and enjoy it as much as I did.
Reviewed April 28, 2016
I had an excellent experience with their sales representative. The vibrating effect of the bed relaxes me.
Reviewed April 28, 2016
Everything was done in a timely manner. I like the adjustments and the comfort of a Craftmatic bed.
Reviewed April 27, 2016
I have back problems and I'm not sleeping well. We had a bit of a problem when the bed was delivered, and then we had to have a repairman come out and fix the massage. But I love the Craftmatic and I would not go back to any other kind of bed. I like raising the head and knee, and I love the massage feature.
Reviewed April 27, 2016
The elevated foot and head of the Craftmatic bed are my favorite features. The length they've been in business led me to buy from them. Their sales rep was very good. However, there was confusion when they shipped the incorrect mattress the first time. It was a queen size rather than a regular sized mattress and they quickly sent the new one out and picked up the old one.
Reviewed April 27, 2016
My husband bought the bed but it didn't work right for him, then he has passed away. However, I like the head and the feet going up and down because sometimes I want to sit up in the bed and watch TV. Also, I'm short and the bed is low to the floor so that’s nice.
Reviewed April 27, 2016
The Craftmatic is a nice bed. I had reflux, and the bed is taking care of my issues. The sales rep was very nice, helpful and answered all my questions.
Reviewed April 27, 2016
I like all of the features of the Craftmatic bed especially the vibrating part of it from head to toe. It relaxes me and helps me sleep. My two cats love the bed too. We were without a bed for almost a week and when we got the bed the cats were on the bed before they even got it put in the room. It was funny. The sales representative was great. He helped me with every little feature that I needed all the way down the line.
Reviewed April 27, 2016
I love all the components on the Craftmatic bed, the massage and the way it's almost like a hospital bed. The sales rep was also great. It's a wonderful bed at the right price which I bought for health reasons and I would recommend it to anybody.
Reviewed April 27, 2016
The first Craftmatic bed I had lasted for more than 30 years, so I decided to get another one. The adjustability of the bed is Godsend because I have back problems and swelling in my legs and other medical things. I would recommend the bed and hopefully this second bed will last me for the rest of my life.
Reviewed April 26, 2016
I wanted to be able to have the headboard come up so I could sleep at night with my head elevated. And so I purchased a Craftmatic adjustable bed. I like that I don't sleep flat and that the bed's foot part comes up and elevates my feet too. It has been a good experience and I'm glad I purchased this excellent bed.
Reviewed April 26, 2016
I had a Craftmatic adjustable bed before for a good number of years and liked it really well, only it was a double bed because my husband was still alive then. So, I was disappointed when I couldn't get another one. When I heard an ad on TV for Craftmatic, I got a hold of them and bought a Craftmatic again. The sales reps were all fine and I enjoy the vibration feature a lot.
Reviewed April 26, 2016
I enjoy the adjustability and the independent operation of both sides of the Craftmatic. I have to elevate and then go to a level setting numerous times during the night, and I can do it quietly without disturbing my wife. It's an extremely comfortable bed.
Reviewed April 26, 2016
I like the lifting part where the Craftmatic adjustable bed raises up. I also had a good experience with the sales representative.
Reviewed April 25, 2016
I had a terrible time getting the bed delivered to my parents' home. They are elderly and it had to be done within a specified time. But other than that, everything else was fine. They like being able to raise the head and they also enjoy the legs massage.
Reviewed April 25, 2016
I have recalled the name of Craftmatic for so many years. The sales rep was very courteous and gave me a lot of information, and we were able to sit down and make a deal. I was confident in making a purchase, the price was right. Previously with the 70-year old flat bed, my back was sore every morning and then with the Craftmatic, I jump out of the bed like I was much younger. I enjoy the elevation of the back and the legs because it's very relaxing on my back. Coming from a flat bed to the Craftmatic has a phenomenal difference sleeping. I'm thrilled to death with my Craftmatic bed, I'd recommend it anytime.
Reviewed April 25, 2016
My husband had surgery. We purchased a Craftmatic adjustable bed, and we like its up and down feature.
Reviewed April 24, 2016
I like the adjustability of the back and foot part of the Cratmatic bed and I am very happy. The sales representative was very good and knowledgeable. The delivery went fine and the workers were very helpful.
Reviewed April 24, 2016
I purchased a Craftmatic adjustable bed for comfort. I like its vibration. However, their sales rep stinks and he was lousy. But, I like the bed.
Reviewed April 24, 2016
I enjoy everything about my Craftmatic. I bought one in '70. It's very easy and the sales rep was very good.
Reviewed April 24, 2016
I have owned my previous bed for about 40 years but I purchased a Craftmatic adjustable bed for health. My experience with the Craftmatic sales representative was good.
Reviewed April 23, 2016
Craftmatic stands behind their word and they've been in business for a long time so I decided to buy from them. I enjoy sleeping elevated at night using my Craftmatic.
Reviewed April 23, 2016
I enjoy the whole Craftmatic bed, and the sales rep was good. I would recommend it to a friend.
Reviewed April 23, 2016
I had an excellent experience with the sales rep. I would recommend Craftmatic.
Reviewed April 22, 2016
Being able to raise the bed at the top and having bad health are the reasons I got a Craftmatic bed. I've had it now for over 15 years. I enjoy its comfort the most. The mattress is wonderful and the massage feature is nice. The reps were wonderful, helpful, nice, pleasant, and easy to talk to. In addition, their warranties are great.
Reviewed April 22, 2016
I saw the infomercial on TV for the Craftmatic bed and with my back problems, I decided to buy it. I love its reclining position feature as well as the wave and massage top portion of it. Also, the sales rep was very good.
Reviewed April 22, 2016
I like the dual adjustable feature in the king size Craftmatic bed. I got it because of the price and it's assembled in the USA. Also, the sales rep was excellent.
Reviewed April 22, 2016
With my husband's health problems I decided to purchase a Craftmatic. Their sales rep was very pleasant and the bed has worked well for us. My husband passed away in December so until that time, he enjoyed the bed very much, especially the reclining part.
Reviewed April 21, 2016
I decided to purchase a Craftmatic adjustable bed. Among its features, I love its ability to change the feet and head position to make it more comfortable and to take the most amount of pressure off of my feet. The sales rep was excellent, accommodating, informative and knowledgeable. The delivery crew was wonderful. They were clean, courteous, helpful and took the time to explain how to use the bed properly which was a lot easier than using a manual. So I appreciated that too. And my follow-up call for customer satisfaction was excellent also.
Reviewed April 21, 2016
I purchased a Craftmatic bed. I like that it's adjustable from the head, the lower legs, and the feet. The sales reps processed my order, and I received it promptly. It's very expeditious and my experience has been excellent. The only thing I'm a little apprehensive of, that one of their customer representatives went over with me, is to see people spend that kind of money and they come back to me and say, "You know, I could get a bed that performs the same function for a thousand dollars less or more." That's up to the consumer themselves. There's quality in the Craftmatic that may not be available on those cheaper ones. But other than that, it's a very satisfactory organization and it was a pleasure to do business with them.
Reviewed April 21, 2016
When Craftmatic installed our adjustable bed to replace our previous 3-year-old bed, we were told that they were going to put the Craftmatic beds together so they wouldn’t come apart but we ended up having to put the beds together ourselves. They built the bed but because we got a king so it was two twins. I guess they missed a few steps when they installed it. Nevertheless, I enjoy the reclining feature of the bed the most.
Reviewed April 20, 2016
I thought the Craftmatic would help me and it does by elevating my feet because my feet swell. They have a very good sales rep.
Reviewed April 20, 2016
The sales rep was very precise and had a lot of information, and made us understand the importance of the features on the Craftmatic bed. I enjoy being able to adjust the head and feet, and also the massage function.
Reviewed April 20, 2016
The bed itself has been wonderful, we have had it for 5 months. However our puppy chewed the electrical cord to it while it wasn't plugged in thank goodness. But when trying to get the part for it I had left several messages over the past week and haven't gotten a return call. I spoke with somebody today and she apparently couldn't hear as I gave her my name and she asked for it again and said "can I take a message for them." I was upset because this is the first person I have spoken with live in regards to parts and she was rude. She told me she wasn't a mind reader and was rude when I was trying to explain my dilemma. Needless to say I hung up on her. $5000 dollar bed and you can't even get a simple part for it due to poor customer service. PATHETIC!
I am very sorry you had difficulty when calling in. We use an answering service to handle the occasional overflow of calls. I have had our customer service department contact you and they are sending out your needed parts overnight. I have notified the answering service and we will take the appropriate action so this does not happen again.
Reviewed April 20, 2016
The cost and the good quality of the materials in a Craftmatic bed made me get one. I enjoy the massage the most. Their sales rep was also fine.
Reviewed April 20, 2016
This is our second purchase from Craftmatic. We had one that we had to leave behind with some friends and I wanted it replaced. There was nothing wrong with it, I just wanted another Craftmatic bed. The sales rep was wonderful, very polite and got to the point. It wasn't a sales pitch that he had to sell us on. Also, it's always been fabulous customer service and follow-through. I'm very happy. However, on one side of our bed, because we have the gel one, it doesn't seem to be popping back up like it should be. But, I love its ability to raise or lower my head for body comfort. If I needed to, I would buy a third. I have recommended them and have a friend that's going to buy one.
Reviewed April 19, 2016
I love my Craftmatic adjustable bed and I enjoy its adjustable head and feet feature because it helps me sleep. My experience with the Craftmatic sales representative and the whole experience has been excellent.
Reviewed April 19, 2016
The adjustability and massage are the features I like most with the Craftmatic bed. This is my second Craftmatic bed and I had an excellent experience with the sales rep.
Reviewed April 19, 2016
I have a disease called Mixed Connective Tissue. It is very hard for me to get comfortable and I never thought I'd be able to sleep in a bed again, but I was finally able to get off my couch and sleep in a bed. Thank goodness for my mother for buying me the Craftmatic bed - I use it to adjust my body, feet, legs and back which is wonderful. I really enjoy the bed. Their sales rep was fantastic, too.
Reviewed April 19, 2016
Reclining the bed has made my sleep and reduced my snoring. The Craftmatic is a very comfortable bed and I sleep all night long now.
Reviewed April 18, 2016
The Craftmatic moves so I bought it. I like that the ability to raise your head and feet makes it easier to sleep. Moreover, the sales rep was excellent and very professional.
Reviewed April 18, 2016
The sales rep of Craftmatic was very good. I enjoy the fact that I'm able to elevate with the bed. I also enjoy the massage.
Reviewed April 18, 2016
I had back pain and decided to purchase a Craftmatic. Their sales rep was fine and I would recommend them.
Reviewed April 17, 2016
I had an excellent experience with Craftmatic sales rep. The adjustability feature of the bed makes it easier on all our health issues. I also like the way they follow-up with us and make sure everything’s all right. I like the warranty as well.
Reviewed April 17, 2016
This is the second Craftmatic bed I've had. I like being able to adjust the head and feet. Also, the sales rep was very informative.
Reviewed April 17, 2016
I had a very pleasurable experience with the Craftmatic sales representative. Being able to raise the head of the bed is great.
Reviewed April 17, 2016
I previously had a Craftmatic bed and I liked it so I purchased again. I enjoy adjusting the back with the bed the most. Their sales rep was very good and the people who delivered the bed came when they said they would and showed us exactly how to manage the bed. They were very professional and neat and tidy about cleaning up.
Reviewed April 16, 2016
I purchased a Craftmatic adjustable bed because it's more convenient and I enjoy the lifting of the head and the feet feature most because it makes the bed comfortable. My experience with the Craftmatic sales representative was excellent.
Reviewed April 16, 2016
I owned a different bed for ten years before but the Craftmatic is more comfortable. I like the way I can operate the bed. The sales rep was excellent too. I would recommend the company.
Reviewed April 16, 2016
My son recommended Craftmatic to me and I had a very good experience with the sales representative.
Craftmatic® Adjustable Beds Company Information
- Company Name:
- Craftmatic Internet Sales/Craftmatic Mattress
- Year Founded:
- 1978
- Website:
- www.craftmatic.com
