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Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Visit www.craftmatic.com
Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 10 Reviews 1130 - 1280
    Verified purchase

    Reviewed Sept. 22, 2016

    My husband said that the Craftmatic bed would be good for us and ordered it. I like the way it lays and I can sleep better at night. I can raise myself up and down anytime I want to and I don't have to get up.

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    Verified purchase

    Reviewed Sept. 21, 2016

    My Craftmatic bed has been a great help to me. I've had brain tumor and back surgery, and the vibration of the bed helps me if I needed to be relaxed a little more. I like that I can elevate my head or my feet. I live alone and at times that I am needing help getting in and out of bed, that's been made possible by being able to adjust the bed. I wouldn't think of having anything other than a Craftmatic.

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    Verified purchase

    Reviewed Sept. 20, 2016

    I like that Craftmatic is adjustable for the head and feet area. I like raising the head.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 19, 2016

    We had the worst experience and we are still stuck without our money, without beds and without any resolution! First, here is what the sales people don't tell you - if you want to return the beds or cancel the order for any reason it will cost you $650-$700 (for the return shipping). That by itself should have been a red flag for us- why they make it so expensive and difficult on you to return the beds if they are so confident and backing up their products? Well, now we know why - they don't back up their products and their customer service is simply absent! They are quick to take your money and then you are on your own. You better hope that everything will be ok with your order and you better love your bed because service or return will be impossible to schedule even if it's their mistake.

    We got sooo mislead by the good reviews. Maybe they have been a good company in the past but currently if something goes wrong with your order and you try to reach the service department for any reason all you are going to get is answering service and no one will return your calls for days - it's been six days for us now. Our order was a total nightmare and it is still continuing. The "white glove delivery" actually came out to be more like a curbside delivery. Two people showed up (as they suppose to) except that one of them was a tiny girl and was just sitting there and watching how the guy was trying to move the heavy boxes alone. The result - my brand new hardwood floor was scratched from him dragging the first box across it and my husband had to get involved and end up spending one hour helping the guy to download the truck and move the merchandise into our home.

    The guy obviously had no idea what he was doing and was really surprise when we caught him on his way out and asked him to assemble the beds. After short consultation with the girl, he started reading the manual and three hours later with all of us helping the bases were assembled. The truth is - we felt really sorry for the guy because quite few of the parts were not really working as they suppose to be or were breaking. On top of it Craftmatic shipped the wrong stuff. We have hardwood floors and we needed protective cups and normal legs for the base but instead we got wheels for carpet flooring. Not a biggie - we came up with some temporary pads to prevent sliding and scratching and we were hoping they will send us the missing parts later.

    The most frustrating part - when we unpacked the mattresses it came out that both of them were stained with what appears to be someone's make up (I hope is make up) and seemed in used condition. I even didn't want to accept them but the delivery people refused to take them back and convinced us that new ones will be expedite to us to make the switched. Since it was already 10pm and we all were tired I took their word on it. Well, it's been 6 days now and we are still waiting for Craftmatic to even place the replacement order for the new mattresses. We had to get rid of our old bed to make room for the new one and right now we are sleeping on an air mattress on the floor in our living room while our bedroom is occupied with a big base half assembled and two big mattresses still in plastic leaned on one of our walls.

    I am six months pregnant and we bought these beds to increase my comfort level which is naturally going down at that point but instead I have to sleep on the floor for almost a week now. The worst part - currently we cannot reach anyone to resolve the issues with our order. We call back the salesman who sold us the beds (Daryl) and he was rude and useless - he didn't even want to listen to us, said that delivery service is third party company that has nothing to do with them and we can complain to them about the delivery, interrupted us constantly and at the end told us we are out of luck and to deal with the service department. We succeed to talk to someone in the service department once (Elaina) and she told my husband she will email him what he needs to do and after we send her pictures of the damage on the mattresses, she will be able to process a claim and it is going to be another 10 days for us to get our replacement order.

    She said she cannot expedite anything for us and she wouldn't be able even to place a replacement order before she get the pics and submit a claim. We were not happy with this timeline but we had no choice - we were ready to follow the procedures. Except that she never emailed us. After few phone calls to the sales department which is the only one picking up the phones we were able to find out her email address and sent her the pics - again, it's been two days now and we don't have any response from her. We are trying to contact the service department every hour of the day for 4 days now and so far only answering service is picking up and no one is returning our phone calls. We don't even bother to leave messages anymore.

    We really don't know what to do at that point - we don't have a bed to sleep on, we cannot even contact them to get them to remove their junk from our property, so we can go and buy a new bed somewhere else. Not to mention that they told us if we want to return the beds we need to pay $700 for return shipping even though they haven't delivered what they suppose to and we cannot even try the product! To be honest, at that point I don't even think I want to try it - even if eventually we straighten things with our order, I am pretty sure that if this company doesn't backup their products with good service sooner or later we will have issues again. These are adjustable beds - there have motors and a lot of moving parts and sooner or later they will need to be serviced or replaced. Most companies use this as one of their main revenue streams - providing services for already sold products.

    Craftmatic on the other hand - well, you cannot even reach their service department and even if you do they don't follow through. On top of it, they act like the people they work with them (their partners in different states that deliver and service their customers) are unrelated third parties that has nothing to do with them. It doesn't help also that they work 5 days a week on eastern time only - who in the service industry does that! Overall it's been a great disappointment and we feel stuck, helpless and robbed. If you need drama in your life and you have $3,500 to spare - Craftmatic is the way to go!

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    We are sorry you feel you had a bad experience. To my knowledge we are the only company that takes returns on adjustable bases. We do not charge a return fee. At the time of sale our return policy was explained and your husband signed the agreement that he understood the policy. The only responsibility you have is the return shipping. You chose to have our company arrange the return shipping and that was what you were charged for. Because of your difficulties with the shipping company, I had them waive the charges and we have refunded you in full. All mattresses are factory sealed in plastic. The drivers should not have allowed the mattress to become soiled during the delivery. We apologize for any inconvenience.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 19, 2016

    My experience with the Craftmatic sales representative was excellent. I have back issues so I got a Craftmatic adjustable bed in place of my 10-year-old bed. I enjoy raising the bed's head and foot part based on the position.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 19, 2016

    I was having very uncomfortable sleeps with back pain. When I looked at Craftmatic beds they offered all of the features of the more expensive beds at a much, much better price than what was being offered by the local furniture stores. The Craftmatic sales representative was very easy to talk to; however, there was a problem with the delivery and Craftmatic was very hard to reach at times. Nevertheless, the staff was very responsive. They responded to all of my inquiries and addressed them promptly. So, all things considered, I'm very happy with my experience with the Craftmatic company. Not only would I recommend them, but I'd buy another one if the opportunity arises.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2016

    I needed a bed where I could change elevations because I couldn’t sleep flat on my back. If it wasn’t for the Craftmatic sales rep being so good and giving me such a good deal, I probably would’ve gone somewhere else. But Craftmatic is the best. We got the dual king size bed, which was the same size as on my wife’s side as on my side. She can adjust hers and I can still go anywhere I need to with my side. I like the elevation of my head and shoulders when on the bed because that’s the only way I can sleep. It is a lot better than a recliner chair.

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    Verified purchase

    Reviewed Sept. 17, 2016

    I purchased a Craftmatic Adjustable Bed because of my back and I enjoy using their elevated headrest.

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    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2016

    I had an exceptional salesman 1-800-245-0205 Ext ** but the issue is I have not received a return authorization in my email as promised. My husband and I had explained our complaint to him and that we were unhappy with the Craftmatic bed and mattress and wanted it returned and wanted a refund, and he said a return authorization would be sent - I made a second call to my salesman and he said dept should have sent it and he would follow up on it. No email received yet so I sent two emails via "reply" to the emails that I had received from Craftmatic... and I stated, "I am having problems getting a return authorization emailed to me... Your help in this matter is requested... Thank you."

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 16, 2016

    I have health problems and the Craftmatic is a very comfortable bed, so I bought it. It's the type of bed that I can raise up or put down. I sleep quite comfortably in it. Also, their sales rep was very good.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 16, 2016

    I had a Craftmatic Adjustable bed before and it was 25 years old, so I got a new one. However, the sales rep was not good and I don’t enjoy any of the bed's features.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2016

    It was urgent that I get a Craftmatic adjustable bed and my experience with the sales rep was very satisfactory. I enjoy elevating my feet and head.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 14, 2016

    I have a lot of discomfort in my back but with the Craftmatic bed, I enjoy raising up a part of it, allowing me to eat and drink and enjoy reading. I had excellent talks with the sales rep. I'd recommend it!

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    Customer ServiceSales & Marketing

    Reviewed Aug. 23, 2016

    My parents paid $3300 for one of these adjustable beds 21 days ago and has yet to benefit from it because first the bed did not work, service guy came out saying it need a new part. Why would a brand new bed need a new part? Secondly only one remote was delivered with the bed so you can't use but one side of the bed. Now since they have paid for this expensive bed it has been impossible to reach customer service and when you do they have a poor attitude or they keep transferring you until phone hangs up. I definitely would not recommend Craftmatic. They did not deliver what they advertised.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am sorry your parents had issues with their bed. My notes show that upon delivery a remote was missing. The beds were delivered on August 2nd and we immediately sent out a replacement remote that UPS shows you received on August 4th. I show multiple attempts at contacting you to find out if this solved the problem. Upon learning that it did not, we sent a technician out to attempt to sync the new remote. There apparently is an issue with one of the bases and a replacement base was shipped. My delivery manager confirmed with you today that it is scheduled to be delivered tomorrow. We will check in with you after delivery to make sure your concerns have been addressed.

    Verified purchase

    Reviewed Aug. 18, 2016

    I had lots of problems. The Craftmatic bed was suggested to me. I tried it and it worked. I like raising the head and the feet. And since using the bed, I sleep really good. I recommend it.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 17, 2016

    I compared quotes between the Easy Rest bed and the Craftmatic bed and found that Craftmatic was all around a better bed and had the better deal all the way around. It had more features and the massager. It can be moved if I wanted to move it from the head to the bottom. The Craftmatic was also half the price of the Easy Rest bed which was some $6,000.

    Also, the sales guy from Craftmatic was great and was honest with me. The guys who delivered the bed were super nice, really knowledgeable and helpful too. They came in early and removed everything out. They set the Craftmatic bed up and were comfortable about doing everything. Afterward, they called me in for demonstrations and they did precisely what they were speaking of. I was grateful to them and I was very pleased with the service. I like all the features of the bed like being able to raise the feet and the head at the same time, or I can do one or the other. I can also get it to vibrate, or I can get the rolling vibration on it. I like the whole device. I've started recommending the Craftmatic adjustable bed to the neighbors here.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 14, 2016

    We really enjoy the Craftmatic adjustable bed. It's a good price and what we needed. We enjoy its adjustable feature. The sales representative was very good and helpful.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 11, 2016

    I needed a bed that I can adjust,and Craftmatic has a good name so I got one from them. I particularly enjoy its massage feature. The delivery folks that came were very courteous and precise. They put the bed together in no time and cleaned up behind themselves.

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    Verified purchase
    Joyce increased rating by 1 star.
    After a positive interaction with Craftmatic Adjustable Beds, Joyce increased their star rating.

    Reviewed Aug. 9, 2016

    We had a Craftmatic in the past and purchased new ones. I enjoy the remote controls that you can set when you want your bed to go up and down.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    Working with the Craftmatic reps was excellent. Moreover, the bed is a great help for snoring and acid reflux when elevating the head. I also like the vibration of it.

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    Verified purchase
    Sherry increased rating by 2 stars.
    After a positive interaction with Craftmatic Adjustable Beds, Sherry increased their star rating.

    Reviewed Aug. 5, 2016

    Having knowledge about the product, I decided to purchase my bed from Craftmatic. I like all its features. I like that the head and feet go up. The bed also gives me a massage, which is great.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2016

    I love and enjoy all of the features of my Craftmatic bed, and I sleep better because of it. In addition, working with their representatives was wonderful.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2016

    I like the Craftmatic bed and the fact that I can adjust it to my comfort. I also had a very good experience with their sales representative.

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    Verified purchase

    Reviewed July 30, 2016

    I’ve been wanting a Craftmatic adjustable bed for years and decided to go ahead and order one. I like the way I can raise it up and down.

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    Customer ServiceOnline & AppStaff

    Reviewed July 30, 2016

    This company lost a sale before they even pitched it. I went to the website and filled out the form to request a free catalog. Everything went downhill from there. The next day I exchanged e-mails with salesperson Peggy ** who tried to pressure me into calling her. I told her repeatedly that I just wanted catalog sent to my home address. She refused and eventually told me they don't send catalogs. I then sent her pictures from the website of the catalog with the words "request catalog" (which is what I had done to begin with). She then sent me a very rude e-mail telling me to go somewhere else. I definitely will. No way would I deal with a company that treats me so disrespectfully. I had every intention of buying a Craftmatic bed. I just wanted to browse through a catalog instead of navigate a website for hours. If indeed they no longer send out catalogs, they should update their website that says they do.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    Several years ago Craftmatic went green and no longer offers printed catalogs. I have gone through our website and can not find a current version that offers one. Still I apologize for the confusion, sometimes internet providers and search engines bring up "cached" outdated information. We have no control over content that has been stored from an earlier time. If you can provide me with the URL that you feel is in error, I will be happy to check it and confirm that is is up to date.

    Verified purchase

    Reviewed July 27, 2016

    I like Craftmatic being an adjustable bed and that was what prompted me to purchase it. I would recommend it to other people.

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    Verified purchase

    Reviewed July 23, 2016

    I tried a couple beds in the stores and the Craftmatic appealed to me. Mostly I use it because I don't have to have more than one pillow. I've been used to sleeping with two pillows and now I only use one. What I like about my bed is that I can use it with the remote control. With the older one that I had, I had to punch it in. I had a problem when they shipped it. They shipped the bed to Atlanta instead of Belleview, Florida and it took me three weeks before it caught up with me. That wasn't a very good experience, but everything else has been A1.

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    Verified purchase

    Reviewed July 22, 2016

    I enjoy the general comfort my Craftmatic gives. My whole experience has been quite adequate and I would recommend it to a friend.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed July 19, 2016

    I had a Craftmatic bed previously. The sales rep was very good. I enjoy the bed's firmness and being able to adjust it when I read in the evening on it.

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    Verified purchase

    Reviewed July 16, 2016

    I enjoy raising the Craftmatic bed so I don’t have to fluff pillows up, as well as the comfort and lifting it up to watch TV. The vibrating part is also very nice.

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    Verified purchase

    Reviewed July 13, 2016

    The Craftmatic Adjustable Bed is assembled in the United States of America and it has a very good name. I had five back and three neck surgeries so I like the adjustable part of the bed. It is wonderful and with a bad back it is so easy to change the sheets and blankets without getting down like I do with a regular bed. The bed is up off of the floor so it is so easy to dust and clean under and it's easy to move if I want to move it.

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    Verified purchase

    Reviewed July 12, 2016

    I got a Craftmatic bed as a Christmas present for my daughter because she has a lot of aches and pains and needs to raise and lower her head, put her feet up and all that kind of good stuff that the bed does. I like the fact that it rolls straight up. The bed moves very nicely. If you want to move it around, you'll have no problem with that.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 30, 2016

    Craftmatic has been around a long time. I looked at some reports and reviews on some of the other beds and they were not all that favorable but Craftmatic's were quite favorable. My experience with their sales representative was very positive. The bed came on time although there was a little delay in shipping because we live about 100 miles from anywhere. I had also had one problem with the bed and it was repaired very quickly and professionally. The servicemen came here, repaired the bed, and I haven't had any trouble with it since. I like how they actually called me back to be sure that I'm happy with the bed. And they've checked on me two or three times to ensure that my purchase has been positive, not like a lot a lot of businesses that forget you once they have your money. They have been insightful and been asking questions here and there.

    The bed feature I enjoy the most is the elevated head part. I have problems at night, it's been very, very helpful. Overall, it's been a totally positive experience.

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    Verified purchase
    Staff

    Reviewed June 29, 2016

    The people from Craftmatic were very courteous and professional. They came in and set the bed up, and they showed me how to work it. They tested it out to make sure it worked fine, and then they were out the door. I'd recommend Craftmatic.

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    Verified purchase
    Staff

    Reviewed June 28, 2016

    My parents had a Craftmatic adjustable bed previously so I also got mine. I enjoy the feature of the bed for the head going up. The Craftmatic sales representative was fine too.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 25, 2016

    Our experience with the Craftmatic sales rep was excellent. We bought the bed for its value and we enjoy its adjustability feature the most.

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    Verified purchase

    Reviewed June 24, 2016

    I enjoy my Craftmatic bed and mostly like raising the head. I had previously been sleeping in my recliner chair.

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    Verified purchase

    Reviewed June 23, 2016

    With my Craftmatic bed, I enjoy the ease of getting in and out of bed as well as raising the head up, sitting and lowering it.

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    Verified purchase

    Reviewed June 21, 2016

    We're satisfied with Craftmatic adjustable beds and we've been having them since the 1970s. We recently bought our fourth one and I enjoy its vibration and wave features because they're very relaxing. So far, I appreciate Craftmatic's service if I need help.

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    Verified purchase

    Reviewed June 20, 2016

    I like being able to raise the Craftmatic bed up to watch TV or read. I also like the remote where you can program two different positions.

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    Staff

    Reviewed June 19, 2016

    The salesman was the reason why I purchased a Craftmatic adjustable bed. He was good. The adjustability feature of the bed is what I enjoy the most.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 18, 2016

    In 2015 I saw an ad for Craftmatic Beds. I had been sleeping on one for almost 20 years. I loved being able to raise and lower the bed as needed by my body, but the mattress was getting worn out and I thought it was time for a new one, so I called and bought a new twin size bed. It was finally delivered almost a month from the time I was told it would be here. July of 2015.

    By Oct. I contacted Craftmatic to complain that the mattress cover wouldn't stay on the bed and that I had to unzip it every time I changed my bedding and forcefully pull it back onto the mattress. I also had to rotate the mattress at the same time as it became flatter in the area where I got in bed and did not recover during the day. There was also a strip of bunched material stretching across the middle of the bed where it curved whenever I raised the head for reading. Only by laying the bed flat and actually smoothing it out could I get rid of that strip.

    When I called I got what I call a "Ho Hum, Oh Dear" response with no suggestions that it should be addressed by the company. I have continued to live with this since that time. I couldn't afford to send the mattress back to Craftmatic at my expense, plus this is the only bed I have for me to sleep on. Then Thurs of last week, June 10, 2016, I was reading in bed with the head fully raised when the remote simply fell apart in my hands for no apparent reason. It being late at night, I could not see properly how to put the remote back together, I had to sleep sitting up that night. I called as soon as I could the next morning. The lady in Tech Support told me that I must first send the remote to Craftmatic in Florida, and when they received the broken one, they would order a new one from a factory in Tennessee and when they received it back in Florida they would ship it to me in Idaho.

    NOW I ask you, my bed is in the fully raised position, and no way to lower the head and she is telling me that I must wait for at least 4 to 6 weeks to get a new remote. What would you think about the customer service of this company? Send the damaged remote from Idaho to Florida, they would order from Tennessee, when they got a replacement back in Florida they would send it to me in Idaho. NOT!!!

    The other plan suggested was that I purchase a new remote at $100+ and then send them the damaged remote and they in turn would send me another one in due time, at which time I could send them the one I had just purchased and request a refund of my money. She didn't say where the one I was to purchase was located or how long it would take to get it to me. She had all the sympathy and caring of a mother bear scolding her cub for not doing what she told him to do. I seem to be upsetting her day. I found another Craftmatic owner who lives near me, who had purchased in 2014 who had his remote fall apart the same as mine did. It took him almost 6 weeks to get that mess straightened out and get a new remote.

    It seems to me, if you sell product that can only be used with a remote to control its functions, you would be prepared to jump right in and 1st get them a new remote to ensure they could use their bed and 2nd worry about getting the broken part returned. That would only seem to be good business. Well being the old farm girl that I am, in the full light of day when I could see all the parts, I was able to put the remote back together and hold it together with 3 firm rubber bands, I did not glue it. It worked so I was able to lower the head of my bed. I am continuing to use this "cobbled" remote so I can still use my bed, but who knows how long it will continue to hold together?

    I give Craftmatic a -0 for customer service and suggest that you be very cautious when buying a bed from them. The bed is great when it is in working order, but heaven help you when it needs repair. I wished I had kept my old bed, bloopy mattress and all, at least it worked with no breakdowns. Having to deal with this kind of hassle when my bed is not a year old yet certainly is not my idea of a company I want to do business with. I will be sure to tell everyone I can about my story. Very unhappy.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am very sorry you are unhappy but your description of the events are not supported by your notes and emails to our company.

    On September 29th, 2015 you left a message that you were having issues with your mattress cover. It should be noted that we do not sell or provide mattress covers for our mattresses and this was a third party product.

    On September 30th we attempted contacting you and left a message.

    On October 1st we spoke with you and suggested rotating your mattress. Depending on your weight and positioning it may me necessary to rotate your mattress more often. You indicated you would rotate your mattress and let us know in a few weeks if there was a problem.

    On October 12th I have the following note from you.

    "Thank you for your prompt answer to my phone call. Since I rotated my mattress, the problem seems to have corrected its self. I was told that I needed to rotate the mattress every 6 months, not every 2 months as you suggested. I will continue to rotate the mattress often to make sure it keeps its right shape. Will keep your address just in case I have any other problems. Thanks again, Rene ******* "

    When you contacted us on June 10th, 2016 you stated that your remote just fell apart and was not working. We told you to send it in and we would replace it under warranty. As of today the ticket is still open and we have not received your remote. If it is not working then it should not matter to send it in right away. However we want you to be happy so we are going to send out a new remote immediately. When you receive it you may need to call into the office and we will walk you through programming it to work with your bed.

    Verified purchase

    Reviewed June 17, 2016

    I've been seeing Craftmatic on TV and I needed it. My back hurts so bad and I had both my knees replaced, and I couldn't get any sleep. And so I decided on getting a Craftmatic bed. I enjoy using the remote control. It lifts my legs up and gets it just in the right position for me to sleep soundly.

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    Verified purchase

    Reviewed June 16, 2016

    Craftmatic adjustable beds were supposedly good beds, so we bought it. I like that it raises up and down the best because that way, I can get more comfortable in the bed.

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    Verified purchase

    Reviewed June 15, 2016

    I had cancer surgery in July of 2000 and I purchased my first Craftmatic bed then at that time, and it was so helpful being able to raise the head of the bed and help me get out of my bed when I was so terribly sore. I enjoy all of the bed's features and like its comfort and being able to adjust the feet part.

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    Verified purchase

    Reviewed June 13, 2016

    I love the fact that I can lift the bed up to any level that I want and that helps. I'm so happy that Craftmatic makes this bed.

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    Sales & MarketingStaff

    Reviewed June 12, 2016

    The Craftmatic bed has ease of operation and comfort. I enjoy the bed's adjustment feature the most, like with the height or feet part. Also, the sales rep was very good. He got right to the point and I was very happy with that.

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    Reviewed June 7, 2016

    We have a Craftmatic bed and we like it so we decided that maybe another one would be good. We've had Craftmatic in our home for about 15 years. I like the controls and we mostly use the adjustability and the massager.

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    Reviewed June 2, 2016

    We bought a Craftmatic adjustable bed 20 years ago and we loved it so we decided to go with them again. We enjoyed the whole bed, the vibration, the leg lift, the head lift. I would recommend it.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 31, 2016

    I had a Craftmatic bed for 20 years and I needed a new one so I bought another Craftmatic bed. I like that I can elevate my legs and head at the same time. I suffer from acid reflux so I need to have my head raised. It was also excellent dealing with the sales representative. The delivery men were as well very professional, did their job, got in and out and explained everything to me. They took time. I appreciated that. I've always recommended Craftmatic to my friends.

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    Staff

    Reviewed May 29, 2016

    I had a Craftmatic for 16 years and I figured it's time to get a new one because I enjoy them. I have a lot of back problems, and I enjoy the idea that I can raise my head or my feet. I also had excellent service from everyone that works there. If anyone needs a bed, Craftmatic is the way to go.

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    Customer ServiceStaff

    Reviewed May 25, 2016

    I enjoy Craftmatic's adjustability because I cannot sleep any other way except on my back, and this makes it most comfortable for me. The sales rep was very good and the customer service is absolutely excellent.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 21, 2016

    Being able to elevate my lower body helped to increase circulation in my legs. Also, I love the two-level massage feature.

    Craftmatic's sales rep was excellent. He explained a lot of things and helped me a lot. I also had to call him again when I filled up the registration card because I wasn't able to get the address to put on the card. That's when I told him that I wanted to participate in a survey to say how pleased I was with the bed. I'm so happy I got it. It has been life-changing for me.

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    Sales & MarketingStaff

    Reviewed April 30, 2016

    I wanted an adjustable bed and I know that Craftmatic has a good reputation. Now I enjoy the bed's soft, cushiony mattress and the fact that it’s adjustable. Also, the sales reps were very pleasant to me. I’m satisfied with Craftmatic.

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    Staff

    Reviewed April 30, 2016

    We had gotten one of the heavy Craftmatic bed originals 20 years ago, and because of our familiarity with the product, and because its bottom and top parts both lift, we decided to go with them again. Now, my husband's very happy with the bed and he frequently uses the head elevation. Our previous Craftmatic is just a regular one, so I think it’s been improved because he can now raise and lower it as needed as opposed to a regular bed. He just retired and he’s got a lot more health issues now. But he seems a lot happier with this bed. However, whenever he tries to use the massaging part, it sounds like a truck running. It’s loud and I don’t know if it’s something with them putting it together but it’s been that way ever since day one.

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    Staff

    Reviewed April 30, 2016

    We needed a bed that would fit in our upstairs. We have an old house and it’s difficult to get a larger size mattress upstairs so we wanted the split base. I like the fact that the head and feet of the Craftmatic raise and the convenience of their team coming into my home and assembling the bed for us so we didn’t have to do it.

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    Sales & MarketingStaff

    Reviewed April 29, 2016

    I like the upright positioning, TV and comfort from the Craftmatic bed. The sales rep was also very good.

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    Sales & MarketingStaff

    Reviewed April 29, 2016

    I like the features of the Craftmatic bed, especially the raising of the head and foot, and massage. I enjoy the bed very much. They also have a very good and informative sales rep.

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    Sales & MarketingPriceStaff

    Reviewed April 29, 2016

    We’ve had our Craftmatic adjustable bed for over 30 years and I’ve always enjoyed it. And also, my husband really needs it because he has back problems. I enjoy the adjustable part because sometimes I need to have my head elevated and sometimes my husband needs to have his feet elevated and so it works. My experience with the Craftmatic sales representative was very good. I was able to get the bed at a good price and they set it up which was something I dreaded because it’s quite heavy.

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    Staff

    Reviewed April 29, 2016

    I got a Craftmatic to replace the one I had for 29 years. The sales rep was very nice about everything. I like the up and down of the bed because I read every evening before I go to bed. I've enjoyed my previous Craftmatic for almost 30 years, and I look forward to enjoying the new one that I'm getting for hopefully another 30 years.

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    Staff

    Reviewed April 28, 2016

    The sales representative was wonderful and I enjoyed many of the tips that she was able to give me to make the bed a little bit more enjoyable. I like the comfort of the bed and the new handheld remote for raising and lowering the head and feet. I enjoy lifting of the head so I don’t have to prop myself up to watch television.

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    Sales & MarketingStaff

    Reviewed April 28, 2016

    I purchased my first Craftmatic bed in 1999 due to a back condition, but it was broken and I could not get it repaired. So I called Craftmatic once again to get me another one. I'm thankful I did. I enjoyed talking to their very kind sales reps. They showed me how to use the bed and gave me a lot of advice. I enjoy being able to lift my head up, especially my feet, for better circulation. I would have no other bed - those hospital beds can't touch a Craftmatic bed. I wonder why the hospital doesn’t have such beds when you have to stand there for a long period of time. I definitely would recommend this bed to anyone.

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    Reviewed April 28, 2016

    I opted for Craftmatic due to its quality and softness. I elevate the feet and the head to relieve back pain.

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    Reviewed April 28, 2016

    I heard about how wonderful Craftmatic was and I wanted to experience and find out for myself the enjoyment that I will receive from it. I enjoyed all its features very much. I like being able to incline it, the vibration, and the restfulness I got from it. It's a wonderful bed to sleep on. I’d recommend it for anybody who's able to buy it to do so and enjoy it as much as I did.

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    Staff

    Reviewed April 28, 2016

    I had an excellent experience with their sales representative. The vibrating effect of the bed relaxes me.

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    Punctuality & Speed

    Reviewed April 28, 2016

    Everything was done in a timely manner. I like the adjustments and the comfort of a Craftmatic bed.

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    Reviewed April 27, 2016

    I have back problems and I'm not sleeping well. We had a bit of a problem when the bed was delivered, and then we had to have a repairman come out and fix the massage. But I love the Craftmatic and I would not go back to any other kind of bed. I like raising the head and knee, and I love the massage feature.

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    Punctuality & SpeedStaff

    Reviewed April 27, 2016

    The elevated foot and head of the Craftmatic bed are my favorite features. The length they've been in business led me to buy from them. Their sales rep was very good. However, there was confusion when they shipped the incorrect mattress the first time. It was a queen size rather than a regular sized mattress and they quickly sent the new one out and picked up the old one.

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    Reviewed April 27, 2016

    My husband bought the bed but it didn't work right for him, then he has passed away. However, I like the head and the feet going up and down because sometimes I want to sit up in the bed and watch TV. Also, I'm short and the bed is low to the floor so that’s nice.

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    Staff

    Reviewed April 27, 2016

    The Craftmatic is a nice bed. I had reflux, and the bed is taking care of my issues. The sales rep was very nice, helpful and answered all my questions.

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    Sales & MarketingStaff

    Reviewed April 27, 2016

    I like all of the features of the Craftmatic bed especially the vibrating part of it from head to toe. It relaxes me and helps me sleep. My two cats love the bed too. We were without a bed for almost a week and when we got the bed the cats were on the bed before they even got it put in the room. It was funny. The sales representative was great. He helped me with every little feature that I needed all the way down the line.

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    Sales & MarketingPriceStaff

    Reviewed April 27, 2016

    I love all the components on the Craftmatic bed, the massage and the way it's almost like a hospital bed. The sales rep was also great. It's a wonderful bed at the right price which I bought for health reasons and I would recommend it to anybody.

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    Reviewed April 27, 2016

    The first Craftmatic bed I had lasted for more than 30 years, so I decided to get another one. The adjustability of the bed is Godsend because I have back problems and swelling in my legs and other medical things. I would recommend the bed and hopefully this second bed will last me for the rest of my life.

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    Reviewed April 26, 2016

    I wanted to be able to have the headboard come up so I could sleep at night with my head elevated. And so I purchased a Craftmatic adjustable bed. I like that I don't sleep flat and that the bed's foot part comes up and elevates my feet too. It has been a good experience and I'm glad I purchased this excellent bed.

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    Sales & MarketingStaff

    Reviewed April 26, 2016

    I had a Craftmatic adjustable bed before for a good number of years and liked it really well, only it was a double bed because my husband was still alive then. So, I was disappointed when I couldn't get another one. When I heard an ad on TV for Craftmatic, I got a hold of them and bought a Craftmatic again. The sales reps were all fine and I enjoy the vibration feature a lot.

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    Reviewed April 26, 2016

    I enjoy the adjustability and the independent operation of both sides of the Craftmatic. I have to elevate and then go to a level setting numerous times during the night, and I can do it quietly without disturbing my wife. It's an extremely comfortable bed.

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    Staff

    Reviewed April 26, 2016

    I like the lifting part where the Craftmatic adjustable bed raises up. I also had a good experience with the sales representative.

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    Punctuality & Speed

    Reviewed April 25, 2016

    I had a terrible time getting the bed delivered to my parents' home. They are elderly and it had to be done within a specified time. But other than that, everything else was fine. They like being able to raise the head and they also enjoy the legs massage.

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    PriceStaff

    Reviewed April 25, 2016

    I have recalled the name of Craftmatic for so many years. The sales rep was very courteous and gave me a lot of information, and we were able to sit down and make a deal. I was confident in making a purchase, the price was right. Previously with the 70-year old flat bed, my back was sore every morning and then with the Craftmatic, I jump out of the bed like I was much younger. I enjoy the elevation of the back and the legs because it's very relaxing on my back. Coming from a flat bed to the Craftmatic has a phenomenal difference sleeping. I'm thrilled to death with my Craftmatic bed, I'd recommend it anytime.

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    Reviewed April 25, 2016

    My husband had surgery. We purchased a Craftmatic adjustable bed, and we like its up and down feature.

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    Staff

    Reviewed April 24, 2016

    I like the adjustability of the back and foot part of the Cratmatic bed and I am very happy. The sales representative was very good and knowledgeable. The delivery went fine and the workers were very helpful.

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    Sales & MarketingStaff

    Reviewed April 24, 2016

    I purchased a Craftmatic adjustable bed for comfort. I like its vibration. However, their sales rep stinks and he was lousy. But, I like the bed.

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    Sales & MarketingStaff

    Reviewed April 24, 2016

    I enjoy everything about my Craftmatic. I bought one in '70. It's very easy and the sales rep was very good.

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    Sales & MarketingStaff

    Reviewed April 24, 2016

    I have owned my previous bed for about 40 years but I purchased a Craftmatic adjustable bed for health. My experience with the Craftmatic sales representative was good.

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    Reviewed April 23, 2016

    Craftmatic stands behind their word and they've been in business for a long time so I decided to buy from them. I enjoy sleeping elevated at night using my Craftmatic.

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    Staff

    Reviewed April 23, 2016

    I enjoy the whole Craftmatic bed, and the sales rep was good. I would recommend it to a friend.

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    Sales & MarketingStaff

    Reviewed April 23, 2016

    I had an excellent experience with the sales rep. I would recommend Craftmatic.

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    Staff

    Reviewed April 22, 2016

    Being able to raise the bed at the top and having bad health are the reasons I got a Craftmatic bed. I've had it now for over 15 years. I enjoy its comfort the most. The mattress is wonderful and the massage feature is nice. The reps were wonderful, helpful, nice, pleasant, and easy to talk to. In addition, their warranties are great.

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    Sales & MarketingStaff

    Reviewed April 22, 2016

    I saw the infomercial on TV for the Craftmatic bed and with my back problems, I decided to buy it. I love its reclining position feature as well as the wave and massage top portion of it. Also, the sales rep was very good.

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    Sales & MarketingStaff

    Reviewed April 22, 2016

    I like the dual adjustable feature in the king size Craftmatic bed. I got it because of the price and it's assembled in the USA. Also, the sales rep was excellent.

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    Staff

    Reviewed April 22, 2016

    With my husband's health problems I decided to purchase a Craftmatic. Their sales rep was very pleasant and the bed has worked well for us. My husband passed away in December so until that time, he enjoyed the bed very much, especially the reclining part.

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    Customer ServiceStaff

    Reviewed April 21, 2016

    I decided to purchase a Craftmatic adjustable bed. Among its features, I love its ability to change the feet and head position to make it more comfortable and to take the most amount of pressure off of my feet. The sales rep was excellent, accommodating, informative and knowledgeable. The delivery crew was wonderful. They were clean, courteous, helpful and took the time to explain how to use the bed properly which was a lot easier than using a manual. So I appreciated that too. And my follow-up call for customer satisfaction was excellent also.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 21, 2016

    I purchased a Craftmatic bed. I like that it's adjustable from the head, the lower legs, and the feet. The sales reps processed my order, and I received it promptly. It's very expeditious and my experience has been excellent. The only thing I'm a little apprehensive of, that one of their customer representatives went over with me, is to see people spend that kind of money and they come back to me and say, "You know, I could get a bed that performs the same function for a thousand dollars less or more." That's up to the consumer themselves. There's quality in the Craftmatic that may not be available on those cheaper ones. But other than that, it's a very satisfactory organization and it was a pleasure to do business with them.

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    Installation & Setup

    Reviewed April 21, 2016

    When Craftmatic installed our adjustable bed to replace our previous 3-year-old bed, we were told that they were going to put the Craftmatic beds together so they wouldn’t come apart but we ended up having to put the beds together ourselves. They built the bed but because we got a king so it was two twins. I guess they missed a few steps when they installed it. Nevertheless, I enjoy the reclining feature of the bed the most.

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    Sales & MarketingStaff

    Reviewed April 20, 2016

    I thought the Craftmatic would help me and it does by elevating my feet because my feet swell. They have a very good sales rep.

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    Staff

    Reviewed April 20, 2016

    The sales rep was very precise and had a lot of information, and made us understand the importance of the features on the Craftmatic bed. I enjoy being able to adjust the head and feet, and also the massage function.

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    Customer ServiceStaff

    Reviewed April 20, 2016

    The bed itself has been wonderful, we have had it for 5 months. However our puppy chewed the electrical cord to it while it wasn't plugged in thank goodness. But when trying to get the part for it I had left several messages over the past week and haven't gotten a return call. I spoke with somebody today and she apparently couldn't hear as I gave her my name and she asked for it again and said "can I take a message for them." I was upset because this is the first person I have spoken with live in regards to parts and she was rude. She told me she wasn't a mind reader and was rude when I was trying to explain my dilemma. Needless to say I hung up on her. $5000 dollar bed and you can't even get a simple part for it due to poor customer service. PATHETIC!

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    I am very sorry you had difficulty when calling in. We use an answering service to handle the occasional overflow of calls. I have had our customer service department contact you and they are sending out your needed parts overnight. I have notified the answering service and we will take the appropriate action so this does not happen again.

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    PriceStaff

    Reviewed April 20, 2016

    The cost and the good quality of the materials in a Craftmatic bed made me get one. I enjoy the massage the most. Their sales rep was also fine.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 20, 2016

    This is our second purchase from Craftmatic. We had one that we had to leave behind with some friends and I wanted it replaced. There was nothing wrong with it, I just wanted another Craftmatic bed. The sales rep was wonderful, very polite and got to the point. It wasn't a sales pitch that he had to sell us on. Also, it's always been fabulous customer service and follow-through. I'm very happy. However, on one side of our bed, because we have the gel one, it doesn't seem to be popping back up like it should be. But, I love its ability to raise or lower my head for body comfort. If I needed to, I would buy a third. I have recommended them and have a friend that's going to buy one.

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    Sales & MarketingStaff

    Reviewed April 19, 2016

    I love my Craftmatic adjustable bed and I enjoy its adjustable head and feet feature because it helps me sleep. My experience with the Craftmatic sales representative and the whole experience has been excellent.

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    Staff

    Reviewed April 19, 2016

    The adjustability and massage are the features I like most with the Craftmatic bed. This is my second Craftmatic bed and I had an excellent experience with the sales rep.

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    Staff

    Reviewed April 19, 2016

    I have a disease called Mixed Connective Tissue. It is very hard for me to get comfortable and I never thought I'd be able to sleep in a bed again, but I was finally able to get off my couch and sleep in a bed. Thank goodness for my mother for buying me the Craftmatic bed - I use it to adjust my body, feet, legs and back which is wonderful. I really enjoy the bed. Their sales rep was fantastic, too.

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    Reviewed April 19, 2016

    Reclining the bed has made my sleep and reduced my snoring. The Craftmatic is a very comfortable bed and I sleep all night long now.

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    Staff

    Reviewed April 18, 2016

    The Craftmatic moves so I bought it. I like that the ability to raise your head and feet makes it easier to sleep. Moreover, the sales rep was excellent and very professional.

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    Staff

    Reviewed April 18, 2016

    The sales rep of Craftmatic was very good. I enjoy the fact that I'm able to elevate with the bed. I also enjoy the massage.

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    Staff

    Reviewed April 18, 2016

    I had back pain and decided to purchase a Craftmatic. Their sales rep was fine and I would recommend them.

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    Sales & MarketingStaff

    Reviewed April 17, 2016

    I had an excellent experience with Craftmatic sales rep. The adjustability feature of the bed makes it easier on all our health issues. I also like the way they follow-up with us and make sure everything’s all right. I like the warranty as well.

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    Sales & MarketingStaff

    Reviewed April 17, 2016

    This is the second Craftmatic bed I've had. I like being able to adjust the head and feet. Also, the sales rep was very informative.

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    Sales & MarketingStaff

    Reviewed April 17, 2016

    I had a very pleasurable experience with the Craftmatic sales representative. Being able to raise the head of the bed is great.

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    Staff

    Reviewed April 17, 2016

    I previously had a Craftmatic bed and I liked it so I purchased again. I enjoy adjusting the back with the bed the most. Their sales rep was very good and the people who delivered the bed came when they said they would and showed us exactly how to manage the bed. They were very professional and neat and tidy about cleaning up.

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    Sales & MarketingStaff

    Reviewed April 16, 2016

    I purchased a Craftmatic adjustable bed because it's more convenient and I enjoy the lifting of the head and the feet feature most because it makes the bed comfortable. My experience with the Craftmatic sales representative was excellent.

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    Sales & MarketingStaff

    Reviewed April 16, 2016

    I owned a different bed for ten years before but the Craftmatic is more comfortable. I like the way I can operate the bed. The sales rep was excellent too. I would recommend the company.

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    Sales & MarketingStaff

    Reviewed April 16, 2016

    My son recommended Craftmatic to me and I had a very good experience with the sales representative.

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    Staff

    Reviewed April 15, 2016

    I have GERD and with the Craftmatic bed, I enjoy being able to elevate my head and cut down on my heartburn at night. Now, I don't have to get up in the middle of the night and go sleep in the recliner because of the heartburn. Their sales rep was fine as well. I would recommend the company.

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    Staff

    Reviewed April 15, 2016

    The Craftmatic bed fitted our need in every way and I enjoy the bed's reclining feature. Their sales rep was helpful, too.

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    Customer ServiceStaff

    Reviewed April 15, 2016

    I did not like any of the mattresses which I've had for several years. I saw Craftmatic's advertising on TV several times so I thought I'd give it a try. Their sales rep, Paulette, was awesome. She called me just to follow up on how I liked the bed and I do like the bed. I like it and all its features - the elevation on both ends, the vibration, and the massage. It's a great bed and I would recommend Craftmatic to a friend.

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    Punctuality & SpeedStaff

    Reviewed April 15, 2016

    I bought a Craftmatic adjustable bed for my back problems, and I'm very happy with it. I enjoy the fact that the head and the foot can be raised up. It keeps the swelling down on my legs and it also keeps my back from hurting. Their team was very accommodating and we got our bed very quickly.

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    Staff

    Reviewed April 15, 2016

    Craftmatic is a good bed. It's sturdy and comfortable. It has some features that I liked for a person who could otherwise be in need of a hospital bed. Craftmatic looks a lot better and doesn't take up so much room. It also has all those better qualities that a hospital bed wouldn't have. I like the adjustability of the head and the foot of the bed, and the massage feature of it. In addition, their sales rep was very pleasant and helpful. She gave me some tips, too.

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    Reviewed April 15, 2016

    I have owned my bed for 30 years before I decided to buy a Craftmatic adjustable bed because of their salesman. I like my Craftmatic bed. We have it on a different floor so it has saved me from going upstairs which is very dangerous for me.

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    Staff

    Reviewed April 15, 2016

    I needed a new bed and I liked my previous experience with Craftmatic. I bought another one from them and their sales rep was wonderful. Craftmatic is a wonderful bed for people with medical problems. I also love the ability to adjust it.

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    Punctuality & SpeedStaff

    Reviewed April 14, 2016

    Craftmatic's sales reps are very good and the installers were prompt, courteous and friendly. I enjoy the bed's head tilt feature because it makes it easier for me to sleep. That's why I've already recommended them.

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    PriceStaff

    Reviewed April 14, 2016

    I liked the reviews about Craftmatic and the price of it. I bought one and I love its adjustability. It's very comfortable. I also liked the ease of ordering the bed. They delivered it, set it up, and moved my other bed. They made the experience really easy for us.

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    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 14, 2016

    I like the fact that Craftmatic is a movable bed. It’s great for my back and it really helps my wife’s need. We got it because of the cost and warranty. The sales representatives were the best. They did everything they said and everything was very smooth. Then we had to have a service tech come out and change the height of the bed because when we got it, it was too low to the floor. I called them and they sent a serviceman out with the kit. He installed everything at absolutely no charge. He was right on time and very polite and I appreciated that. They’re a great company and I strongly would advise anybody looking for an adjustable bed to give them a call because they are the best.

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    Sales & MarketingStaff

    Reviewed April 14, 2016

    I saw the ad for the Craftmatic bed on TV, called, talked to the salesman and liked what I heard so I bought it. I like the part where it raises up or I can raise my feet up and it's very comfortable. The sales rep was good and answered all my questions. I've recommended it to several of my friends and I told them it's a real good bed.

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    Staff

    Reviewed April 14, 2016

    My experience with the sales rep from Craftmatic was very pleasant. I like the adjustability of my new bed from them and I would recommend it to a friend.

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    Staff

    Reviewed April 14, 2016

    I saw the Craftmatic bed on TV and figured I would like it since the head part can be raised up and down. I bought one and that feature has been my favorite. I had a very good experience with their sales representative, too.

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    StaffEase of Use

    Reviewed April 14, 2016

    When we saw what the Craftmatic bed would do and that it was made in the United States, we decided to purchase it and my wife had a good experience with their sales representative. We used to have a waterbed frame for about 30 years, but then they took our waterbeds out and put in an insert for the last seven years. It has a wood frame which made my muscle dystrophy worse, but the Craftmatic bed has a metal frame where I'll be able to put a bar system and raise myself up by hand or lift me up if I need help to get out of bed. I enjoy being able to get out of if easy since I had trouble getting out of the other bed and it's very comfortable to raise the head if need to or to prevent heartburn, and I can raise my legs and use the vibration. Everything that it has is very unique.

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    Staff

    Reviewed April 13, 2016

    I had a Craftmatic bed before for almost 20 years and it was worn out so I bought a new one. Their sales rep was wonderful. His name was David and he was terrific. He encouraged me to get a double instead of a single and I have not regretted it one bit. I love having the double bed. Then Paula called me to check and see how I still like my bed and if there was anything that I needed. She was fantastic. I would recommend that she gets at least a letter of recommendation from me and what she did and how she treated me with such respect and such care. And David, too.

    My husband also had a Craftmatic and we had the frames together and so we each had our own. And it was wonderful because we were both disabled and we could get comfortable any way we wanted to and still be together. I enjoy so much about it. I love the fact that I can put the feet and the head up and that they laid it the height that I needed. We love the brand and the support that the company gave us all these years.

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    Sales & MarketingStaff

    Reviewed April 13, 2016

    Because of my health, back problems, I bought a Craftmatic adjustable bed. I like that I can adjust it where I need it to be more comfortable. Their sales reps were helpful and I have had good experience with them.

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    Customer Service

    Reviewed April 13, 2016

    I've had a Craftmatic for 20 years, and it's still working great. However, the top mattresses wore out, and since I could get the whole bed cheaper than I could the mattresses, I decided to just buy the whole thing again. But it didn't work out because what I got was a king and it wouldn't fit in our bedroom. I returned it with no problems, and I appreciated the service I got with it. They picked it up and it was a good experience even though I did have to send it back. Craftmatic has a good service and customer relations department.

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    Customer ServiceStaff

    Reviewed April 13, 2016

    It’s been 20-25 years since we originally got into Craftmatic and adjustable beds. It seemed like such a great idea. We looked into those and decided to go with Craftmatic and we have ever since. We've had several sales reps. Every one of them has been quite satisfactory and very accommodating. It always felt like we had the best deal that we could get. The representative on the phone was really accommodating and really great to work with.

    We ended up getting the Split Queen which are like two trundles together independently operated through remote. We wanted for each one to adjust and elevate the feet or the head. We’re on our third set right now. We’ve replaced our beds a couple of times because of wear. They weren't really worn, but we find that after a while we wanna switch for one reason or another. We were able to fit them inside our footboard, headboard and rails and so we haven’t changed the bedroom sets.

    We like the adjustable head characteristic of Craftmatic. I’ve had some knee surgeries and had two knees replaced. At that time, I needed to elevate the feet a bit, but normally I do not. My wife and I do use the different adjustments of the bed for the elevation of the head. We use the vibrating system every once in a while too. We enjoy that part of it. I use it more than my wife does. I have a little backache from working out in the yard. I come in and I find that my back feels uncomfortable. I lay down on the bed, turn it on and let it go. I don’t know whether it really has any therapeutic value or not, but it makes me feel better. I also turn it on before I get ready to sleep. We are satisfied with Craftmatic and had been since day one.

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    Staff

    Reviewed April 13, 2016

    Health problems with acid reflux and bad joints in my back was the reason I got a Craftmatic adjustable bed. The sales rep was very good, super friendly, took a lot of time, answered all the questions, and made sure that I understood everything about the bed. All about the bed that he told me was exactly right. The bed has helped a whole lot and works like it's supposed to. What I like about it is the good feel of the mattress and being able to adjust the head and foot up to take pressure off my back, and rest more comfortably at night without the reflux.

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    Reviewed April 13, 2016

    Due to my husband's health issues, I decided to purchase a Craftmatic adjustable bed. It's very comfortable and it has all the other extra features that give me good rest. The bed I had was a king size. So now it's a long distance to walk every day around the bed to adjust it for the day. Therefore, I'm getting a smaller size.

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    Staff

    Reviewed April 13, 2016

    I am very delighted to have a Craftmatic Adjustable Bed. It's a good investment. I got it for health reasons and enjoy raising my foot, for good circulation, and a good night's rest. Sales representative was excellent.

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    Customer ServiceStaff

    Reviewed April 13, 2016

    I like my whole Craftmatic bed. I had their sales representative on the phone and I'd recommend them.

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    Staff

    Reviewed April 12, 2016

    My back problems got me to purchase a Craftmatic bed and their sales representative was very pleasant. The bed's elevation helps my back very much.

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    Sales & MarketingStaff

    Reviewed April 12, 2016

    I've had a Craftmatic bed once before and I like its ability to be raised and closed as I want to, along with its massage feature. That's why I bought another Craftmatic. And the sales representative I had for this purchase was super.

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    Reviewed April 12, 2016

    My wife purchased a Craftmatic, and everything worked out good. I enjoy raising my head as well as my feet with it. I also like its great guarantee.

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    Staff

    Reviewed April 12, 2016

    I got a Craftmatic to have a comfortable night's sleep. I like how I can sleep elevated and that's the best part about it. The sales rep was very good as well.

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    Staff

    Reviewed April 12, 2016

    Purchased Craftmatic bed because I have lower back pain and now, I get to enjoy its adjustable part. One time, when I needed to have the remote reprogrammed, Craftmatic's reps walked me through that and it was very easy for me. They have cooperated with me in every respect Their sales rep has also been very cordial and helpful.

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    Staff

    Reviewed April 12, 2016

    Craftmatic is a wonderful company. They have thought of everything. When it comes to people who have disabilities or who are looking to help with any painful areas that they are dealing with in their bodies and they want a good night's rest, it has definitely helped me 100%. I had a back injury from work and I just wanted comfort when I sleep because I had a problem sleeping at night. I enjoyed the vibration. The other one that I like is the fact that I could elevate my feet and position it for my own personal comfort because they swell.

    I'm happy when I go home because I know I can go and get on a very comfortable bed. It's just wonderful to be able to know that as I'm sleeping, things are supporting me and making my day better. I definitely feel the difference since I've had the bed and I'm just so excited. I encourage others who have any type of problems, this is the one of the best beds out there that you can get. So buy a Craftmatic, you won't go wrong.

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    Reviewed April 12, 2016

    I chose Craftmatic because it's made in the United States. I like all its features a lot - the firmness and softness that I need for my body.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 12, 2016

    We both have back problems and my husband had recently fallen and broken his hip. We needed a bed for him to sleep better so we bought a Craftmatic adjustable bed. I enjoy the whole bed being that it is automated and both the feet and head will go up and down. The sales representative as well as the installation were very good. It was simple plus the fact that they took away the old bed and it was all quickly done. We had to have the service re-adjust the height of the bed and they were out very quickly, did that and everything was complete.

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    Staff

    Reviewed April 11, 2016

    I like the convenience of the use of the Craftmatic and the position I can raise my legs to. I like the whole bed and I learned today from the representative how to make and remake it by using the position of the bed. It was fantastic. I can’t wait to do it.

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    Reviewed April 11, 2016

    I was having a bad back and it hurts when I get up to walk, so I purchased a Craftmatic adjustable bed to address it. I like that the bed adjusts my head and feet. And when I get up in the morning, I feel rested and I'm able to walk without having pain in my lower back. I'm enjoying my bed and I'd recommend it to anybody who'd like to listen.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 11, 2016

    Due to its price and reliability, I decided to get a Craftmatic adjustable bed. I love the fact that it moves up and down because it helps with my back and snoring. The sales rep was very good. She was friendly, nice and helpful to talk to. Also, the guys who delivered the bed were professional. They were quick and the job was done without a hitch. I thank them for doing so. It was a really good job.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 11, 2016

    I slept in a recliner for the last six years. Based on other clients’ comments on their satisfaction with the bed, I purchased a Craftmatic adjustable bed. I’m very thrilled that I have a product assembled in the U.S. I like that they do follow-up calls to see that I am satisfied and answer any question. And I’m very pleased to have a great guarantee. I enjoy being able to totally adjust where I need to be cradled in order to be comfortable and it’s just a matter of pushing the button. My experience with the Craftmatic sales representative was very wonderful. They seem to really know the product, and were very helpful, pleasant, and courteous. I'm very pleased. I would and actually have recommended the bed to some friends and family members.

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    Customer Service

    Reviewed April 11, 2016

    I had a stroke and so I decided to get a Craftmatic adjustable bed. I love all its features because I can sit on my bed, watch TV and get up easily. Additionally, their customer service has been good.

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    Reviewed April 11, 2016

    I've been very satisfied with the Craftmatic bed that I got for my dad. He was sleeping on a recliner so I chose to buy this one for him. I also like that it changes position.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 11, 2016

    Craftmatic sales rep was awesome! It was also easy speaking to the customer service. I enjoy the massage and the wave because it relaxes me. When I had an issue with the bed because it broke, they gave me white-gloved treatment in fixing it. I was really happy with it.

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com