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Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Visit www.craftmatic.com
Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 28 Reviews 3830 - 3980
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 22, 2013

    My husband has trouble with his back and he’s been having trouble sleeping until he got the Craftmatic bed. Craftmatic has helped my husband a lot. He and I enjoy our bed so that we don’t get acid reflux and my husband can raise his feet. He likes where it massages him. Also, my experience with the Craftmatic people has been really nice. They were very kind and polite. The men set it up really nice, and they had clean feet. And the lady who called us on the phone was very nice.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2013

    I have arthritis in my shoulder, on my side. If I lay in flat, it hurts like crazy. I’ve been sleeping in a recliner and my wife decided it’ll be a good idea if I got a bed that sits up so I can basically sit up and sleep. I told her that I like the Craftmatic, so they looked it up online and they called the number. The salesman was very helpful. He told my wife with the size of my son and I, we didn’t want a double even though it was just for me. A queen, because it gave a little extra length, would be the thing. VERY, VERY NICE. I get a real good night’s sleep. I like it real well. :)

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    Don increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with Craftmatic Adjustable Beds, Don increased their star rating on Dec. 26, 2013.

    Updated review: Dec. 26, 2013

    I did finally receive some information as to when a technician was going to be coming out and the parts were delivered. Originally I was told that a technician would be coming out the same day as the delivery with the missing parts, but that didn't take place. Finally we did receive the parts and a technician came out three days later and took care of assembling the bed. So the bed is assembled, we are using it, and we're happy with the product. I did talk to Mark at Craftmatic and he asked if I would change my star rating and I am comfortable with that. At this point, I am more satisfied with their customer service. At first I was kind of getting the runaround, but that's been addressed and I'm okay now. They did resolve the issue.

    Original Review: Dec. 19, 2013

    During recent research on adjustable beds I contacted the Craftmatic Adjustable Bed company and spoke with a very pleasant sales rep concerning the product and cost. I received the information I needed and then the sales rep brought online a gentleman who claimed to be part owner of the company who proceeded to provide much more information which I found helpful. They both noted that I would be receiving the "White Glove" delivery which too sounded very good. So I purchased the bed. I was told I would receive emails providing documented info about the bed and would be contacted to schedule delivery. I should have been concerned when I did not receive the email but was contacted 3 days later to schedule delivery. Short story, the bed was delivered minus a few parts which I was told would be delivered the next day and a technician would be out to complete the install the same day. The parts did arrive as expected; however after several calls to the service department, sales department, delivery, etc. I do not have any idea when the bed will be completed. I understand that mishaps happen such as missing parts at delivery, but I do not understand nor accept not being called back when promised. The lack of customer service at time of delivery makes me wonder if I keep the bed and need service how will that go. Thinking about returning bed.

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    Reviewed Dec. 19, 2013

    Because I have a number of physical conditions that I need to have my back and head elevated, I purchased this bed. It’s the best thing I ever did!! I couldn’t go to bed without it. I’d rather have that than my car. It’s helped me so much. Everything was great.

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    Verified purchase
    Staff

    Reviewed Dec. 19, 2013

    My father and my mother owned some old Craftmatic beds. We donated those and I bought him a new one. The people there were all great. And the bed helps him get in and out of bed. There’s nothing that means much more to me than my father, and to have something that helps him is a blessing.

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    Staff

    Reviewed Dec. 19, 2013

    I’ve known about Craftmatic for several years. But my husband has sleeping problems, and his pillows weren’t doing it, so it helps to be upright a little more. Health-wise, basically, we needed something that we could raise the head up if need be. So we chose to purchase a Craftmatic. It didn’t take them no time to set it up. The gentleman that came to sell it was really nice and explained everything. He was very informative and very polite. I already have been telling my family about this Craftmatic bed.

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    Verified purchase

    Reviewed Dec. 19, 2013

    My husband was unable to sleep on a flat bed. We bought the first Craftmatic about 30 years ago. My husband passed away in November and I still enjoyed sleeping on that bed so I ordered a new one shortly after he passed away… and I’ve been enjoying it ever since! The fact that I have some problems with my back sometimes and I can adjust it to wherever is most comfortable. My preference is the availability of making it suit however I want to be that evening. I would recommend Craftmatic to anyone.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 19, 2013

    I had one Craftmatic all my life. It finally went kaput after 35 years, so I wanted another one. My daughter went online looking around and found one. When she called to question, she had a couple of questions - the lady that worked with her was really helpful and she ended up ordering one. Everything was good. The people put the bed to my height and showed me how to work it. They did everything they said they would do. Everything was on time. Everything worked out great.

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    Verified purchase

    Reviewed Dec. 19, 2013

    I bought one of the queen sized and I was going to keep my king sized headboard because I love my headboard. I LOVE my bed. I like the fact that I can raise up the head. That is why I bought it. I always had to sleep under a massive amount of pillows or a bed rest. And usually, in the middle of the night, I’d fall off of it or fall down from it. Now, I have the bed front top elevated five seconds. That sounds weird but I held the button down. I just start off at ten and I’m down to five. And I just leave it that way. When I make the bed up in the morning, I leave it where it is with my pillows on it. Everything else is made up perfect. The only thing is I just don’t have to mess with putting the head back up. I have already recommended Craftmatic to several friends.

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    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2013

    I am enjoying my bed! I enjoy the features that I can lower and raise the bed and I don’t have to use 20 pillows to be propped up. But I did have a repair done. The one that would have delivered my bed and set it up were also the repairmen that came. Very friendly and very nice. It was a good experience! They called me either the same day or the next day to set up the appointment which would have been the following day. They were very prompt. No problems with Craftmatic.

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    Installation & SetupStaff

    Reviewed Dec. 19, 2013

    I had seen a commercial for Craftmatic. I was thinking about it and I went out pricing them, not the Craftmatic, but an adjustable bed. I couldn’t get more than a five-year warranty on the motor which is the most common thing to go out. And the mattresses break down very easily. So I decided to check with Craftmatic. I went online and I was reading about it and thought. That’s why we decided to go with Craftmatic. Everybody was great. And we’ve only had one problem... The massager went out and I thought they were going to send us the motor. They sent it to the person that came out to reinstall it. He took the old one with him and he was here and gone. It was fantastic! And there was no cleanup from the setup or when the fellow came out to replace the motor. Everybody did just what they should.

    The only thing that I regret that we didn’t do was to get two - we just got a single. I like my foot up higher than he does. But I was trying to save a few bucks because I thought if this doesn’t work out and it just doesn’t fly, I’m going to be out of money. So I just didn’t do that. And now, I’m sorry I didn’t send the extra money. It would have been SO WORTH IT! We LOVE the bed. We’ve got two dogs which are bigger but we’ve got three cats. We don’t have any issue with them under the bed getting into anything. It’s called animal safety. We’re VERY PLEASED.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2013

    I saw Craftmatic on television back in 1990 which is when I had my first bed. At the time, I was on disability with my company because I’ve had difficulty with my back. So I got the bed and I used it. It was just fine for me. It worked well and I kept using it. Somehow, the mattress felt thinner and the motor didn’t work. But this was after almost 10 years. So I got the queen-sized bed for the RV and for the house I got a king-sized bed (they’re two single beds). I had that for probably close to 10 years, too. That one broke and when I called to see it get fixed, people were less than cooperative. Apparently, the company was with somebody then it went to somebody else. The second company said, “Well, there’s nothing we can do for you.”

    For probably close to a year, I was trying to get these people to buy me another bed so that I could actually sleep with some kind of integrity. While the bed was broken, I had a lot of problems because of the positions. And if I sleep flat, it’s even worse. Finally, they backed off and decided that my time with them is over. So my husband and I talked about it. I decided I was going to get another bed and that we were going to pay for it ourselves. I got a queen sized bed in March or April. But this time, the bed has a soft side and a hard side. I chose the soft side and after I had the bed for a while, the side of the bed that I’d get in kind of caved in. But it’s definitely the mattress. The rest of the mattress is okay and I’m able to use the controls and have it positioned where I want. It’s so much better for me than it was before. I would recommend it to a friend.

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    Punctuality & Speed

    Reviewed Dec. 19, 2013

    I got the Craftmatic bed for my father. He’s 92 and needs help getting in and out of bed. I thought it would help him with the fold up part to rest better. The experience was very good. When the first bed came in and it didn’t work, they sent it back and brought me out another one later. It went fine. It seems to be holding up well. Everything they said it would do, it did. I don’t have any problems with it or anything mechanically. So far so good. My father likes it a lot, especially the massage.

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    Staff

    Reviewed Dec. 18, 2013

    I’m pleased with the way I sleep in the Craftmatic especially the mattress - the way it adheres to my body. I’ve had a lot of electric beds so I’m used to having one, and they were pretty much the same. But the mattress was the important thing that I wanted, and I wanted something to help my back. This seems to have done it a little bit. You can’t expect it to cure you but it did help. So I was pleased with that. But lately, with the heat for winter, I noticed that I’m really sweating an awful lot, and it’s very uncomfortable. I’m not a sweating person so it kind of got me wondering. I have a mattress that is foam or rubber. I don’t want to give up because I do sleep good in it. I don’t know what to do about it. That’s the only complaint I would have. I would recommend this bed to a friend.

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    Reviewed Dec. 18, 2013

    I like the way the head raises and I watch TV in a reclining position. It’s very comfortable. I’ve already recommended Craftmatic to several people.

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    Staff

    Reviewed Dec. 17, 2013

    My husband and I both had hiatal hernias and we had the headboard of our beds raised on bricks. I saw Craftmatic’s advertisement so I thought, “Well, that would be good for us.” So I found a number and contacted them. The salesman and delivery team were good. They were nice people.

    We are enjoying the bed and we’re on our second. I like being able to elevate my head but I like the massage too. It’s good for you if you’ve got a hiatal hernia and it’s comfortable. When I go away from home and is sleeping in another bed, I can’t wait until I get back home to mine.

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    Reviewed Dec. 17, 2013

    We’re really happy. Craftmatic served a great purpose. It was everything that we needed it to be, and the experience was very good.

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    Verified purchase

    Reviewed Dec. 16, 2013

    Everything was fine and I’m very much enjoying my bed. I’ve never had any problems with it. I have a new mattress that they gave me this past summer and it’s been fine.

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    Reviewed Dec. 16, 2013

    It was through magazine ads that I’ve seen Craftmatic the first time. It’s something that I thought I wanted so I got one. It’s very good and I’m very satisfied! I like being able to sit up and watch TV in bed.

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    PriceStaff

    Reviewed Dec. 16, 2013

    My mother had a stroke about 5 years ago. After she came home from the hospital, she wasn’t able to get into her regular bed. It was too high for her to climb up there. And so first we rented a hospital bed. But when my husband and I moved into a new house, my sister and I decided that my mom needed a better bed and a bigger bed than the little twin hospital bed that she had. We liked the features that the hospital bed had of being able to raise her up so that she could watch TV. So we did some research on beds that had the same feature and decided that Craftmatic was the best company to go with. She has absolutely no trouble with the bed at all. And she says it’s the most comfortable bed she’s ever slept in. She doesn’t use the massage features. But everything else about the bed she really likes.

    I would recommend Craftmatic to anyone who could afford it. The price is kind of high but my mom was able to afford it, so she did purchase it for herself. But we made the decision to get it for her. If you have the money and you can afford it, it would be worth it.

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    Sales & MarketingStaff

    Reviewed Dec. 15, 2013

    I’ve heard about Craftmatic for years - magazine ads, television, and things. About a year ago this time, right around Thanksgiving, there was an ad on TV and my health had gotten so that I’ve got two very bad knees and a bad back. And an ad came on TV talking about a sale and I looked at my husband and he said, “Go ahead.” So I called. I LOVE my bed. I use the ability to elevate my feet at night the most. It takes down the swelling and makes my knees feel so much better. It’s the BEST bed I’ve ever had! I’ve recommended it to several members of my family and a few friends already.

    I enjoyed talking with the sales rep. She was really, really nice. I got on very well with her, had a very good time with her. She explained everything thoroughly. The delivery team came right when they said they would. They came in, got it set up and cleaned up everything before they left. So they did a nice job as well. It went great.

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    Reviewed Dec. 14, 2013

    The reason I got it was because I can’t sleep lying flat. I have back problems. Before, I couldn’t sleep more than an hour at a time. Now, I can sleep four hours straight through. I’d recommend Craftmatic.

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    Verified purchase
    PriceStaff

    Reviewed Dec. 14, 2013

    My husband has a bad back and got a Craftmatic bed around 8 or 9 years ago. I knew for a long time that he enjoyed it. And I decided I needed to get one mainly because I found out I have a hiatal hernia and acid reflux. And they tell you to elevate your bed, but for some reason I could never find a comfortable position with pillows. And putting my bed on blocks wouldn’t work out too well either. So I decided I needed to get the bed. I knew it was kind of costly. But I was getting worse, so I thought, “Well, my health is more important. Don’t worry about the money.”

    My favorite feature is to lie in an angle so that I’m not flat and I can pick whatever elevation I want to be at. Sometimes, I like to read in bed so I prop it up a little more. I really can’t sleep in that much of an angle. But it’s good to read. I don’t really use the other features, the back massage type of thing. But for what I wanted it for, I’m happy with it.

    I’m very happy with my experience… from the time I placed my order with someone online from the Craftmatic site. He was very friendly, very helpful. He said he had the same problem as I and was able to understand more or less what to say to me to convince me that I really did need it because it helps him. And then all the other people that were involved, when they sent it to the airport and the people that took it from the airport to my house were very nice, set it up and were very helpful.

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    Customer ServicePriceStaff

    Reviewed Dec. 14, 2013

    I love my Craftmatic bed. We had Craftmatic beds about 12 to 20 years ago. After my husband passed away, then my little dog would just sleep with me. And she kept pushing me out of the bed. So then somebody prompted me into buying one of those Sleep Number beds which I absolutely hated. I could have gone to Wal-Mart and got the same darn thing at a lot less price. And then, they came on the television and they said they were from Craftmatic but they weren’t. I watched television and I saw Craftmatic was back up so I called them and asked them and I said, “Are you out of business?” And they said, “No.” So then I knew right away the other people were lying. And I wanted my Craftmatic and I’m very happy with it!

    The delivery was quite an experience. I had given away that stupid bed I hated. And I had no bed and I kept waiting and waiting for them to come. A couple of times, they said they’d be here. Here comes 7 o’clock and no bed. And I said, “Well, what am I supposed to sleep on with no bed?” Then somebody decided to check in and come to find out the delivery truck had taken my new bed back and dropped it off. They finally came and brought me a bed. But the bottom mattress part was torn. I called Craftmatic and they said they would replace everything, and if I go ahead and take the bed now, then they would get me another one as soon as they could, which they did, and it was fine then. They fixed it and I would stick with Craftmatic no matter what. It’s the best bed that I’ve ever had!

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    Punctuality & SpeedStaff

    Reviewed Dec. 13, 2013

    Craftmatic has been popular for many years. I dialed the 800 number and spoke to the representative and was very fortunate that that particular day was the last day of the savings for the Craftmatic, too. I’ve been interested for my mom to have a quality bed like the Craftmatic. My favorite feature is the fact that it is adjustable and custom to the person who’s using it, and especially being able to raise the head and the foot of the bed for comfort. They were MARVELOUS from start to finish! They were all very personable and professional. I had to adjust the delivery time and they took our scheduling into account. I would recommend them to a friend or really anyone that I thought would benefit. I have peace of mind and they earned my confidence and trust.

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    Punctuality & SpeedStaff

    Reviewed Dec. 13, 2013

    I’ve had a Craftmatic bed for as long as they’ve been around, 35 years. I got a replacement recently. I like to be able to move the bed up and down, head and feet, and get it in a good position for me. I have some acid reflux problems so it’s good for me that way. But even before that, it’s a very comfortable bed. The delivery went very well. They’re really great. This thing is an awkward affair. I’m on the second floor. My living area’s on the second floor. So they have to troop it upstairs. It’s not easy... But they’re very experienced and very good at it. I recommend them all the time.

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    Customer Service

    Reviewed Dec. 13, 2013

    I got a Craftmatic bed about 12 years ago. I lived in Arizona and had to leave it there. I had a king-sized and so when I came here to live in Michigan, I wanted the small one for me. My favorite feature is the vibrator. I can’t lay flat anymore. There’s no way I can go to a hotel or something... I just have a horrible night’s sleep to lie up like that. Once you have that lift, you can’t sleep flat anymore... It’s just not comfortable. And all I did when I got this bed was talk to somebody on the phone because I knew exactly what I wanted and they didn’t have to try to talk me into anything. I called them up and told them I was interested in buying it.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2013

    The Craftmatic bed is all right. I didn’t get it fitted like I tried to tell them I wanted but it’s okay. I’ve had one for 14 years and I replaced it recently. I like the fact that you can raise the head up and down and the way the mattress feels. I had some discussions with the sales rep but she couldn’t understand what I was trying to say. And I didn’t make myself very clear, but it’s okay now. I wanted it put on the frame that my other bed was on. The other Craftmatic bed was on a frame. It had a headboard and a footboard. The delivery people got the headboard on this one but they couldn’t get the footboard on because it didn’t have the right pieces. And I’ve called different times and finally gave up. I’ve got the footboard with another bedroom, so I’ve got it in another bed. I’m keeping it. I might want to put the whole thing together again. But that was the part we didn’t understand one another.

    I’ve recommended the bed to a friend. And most people wouldn’t have that problem if they weren’t trying to put it on a different kind of frame. That was where the problem came in. I had one for 14 years, and if I hadn’t been satisfied with that, I wouldn’t have gotten another one. It wasn’t worn out. I gave it to my nephew and his wife.

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    Reviewed Dec. 13, 2013

    I heard about Craftmatic on TV several years ago. I was in need of an adjustable bed because I have muscular dystrophy and we just started using a Hoyer Lift. And I remembered the name Craftmatic and I said, “Well, we’ll try them.” And I talked to a guy whose name was Guy. And that’s where we went from there. I didn’t care for too much for the delivery because the guys acted like they were in a hurry and tired. They made sure that we got everything like it was supposed to but it seemed like it was a chore for one of them to be nice. But I’m enjoying the bed immensely! My favorite part is the massage part because that really helps me because I get pretty stiff during the day. I would recommend them to a friend.

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    Price

    Reviewed Dec. 13, 2013

    I’ve been hearing about Craftmatic forever. Even when I lived in another state, the Craftmatic commercials on the TV were always there. And then it was decided that I shouldn’t sleep in a chair and needed to get a bed. I couldn’t sleep in a conventional bed and a hospital bed was not an option that I wanted... I wanted something that looked like a bed. I looked at several and then one day, it was like, “I should look at Craftmatic. I wonder if they’re still around.” And sure enough, they were. So I gave them a call.

    After talking to them, I just realized that that’s really what I wanted. And they were willing to compromise on the price originally. And I thought, “Well, I’ll try it,” because there’s an in-home trial. And if I don’t like it, I can return it. So I just went ahead and tried it and I absolutely love my bed! It was probably the best decision I ever made. I like the fact that I can adjust it to a position that is comfortable for me. One day, I may have to have the head up a little higher than another. I have to sleep with my legs elevated and I can adjust that. It’s a comfortable bed. I didn’t even know it when I bought the bed until the day they set it up.

    You can even adjust the mattress. There’s a firm side and a soft side. That was a huge plus because as much as I thought I wanted the soft, I slept on the soft for a couple of nights and realized that wasn’t right for me. I needed the firm and I had it. I had this headboard that I absolutely love and they were willing to get it on the bed for me. The other companies that I’ve talked to weren’t going to do that. Craftmatic was just easy to work with. :) I’ve already recommended them by talking about them on Facebook.

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    Staff

    Reviewed Dec. 12, 2013

    My wife saw Craftmatic on TV and she thought it would be a good idea so we bought them. We had the regular beds. And she decided maybe we could tip off a little bit if she wants to watch television or just relaxing. We like the beds. And the Craftmatic people were very, very good, the salesman particularly because it’s in our front bedroom and we had a queen-sized bed and he says, “We have the Craftmatic beds that will fit inside there.” That’s why we have two Craftmatic beds inside of our queen-sized bedroom which is good because I’m a restless person and I was keeping her awake. So this way with the twin bed, she gets a good night’s sleep. Fantastic!

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    Reviewed Dec. 12, 2013

    We had a problem with the deliverymen. We made a complaint to the company about them. I don’t know what was wrong with those guys. Maybe they were tired from the drive. In the end, it was like they didn’t care about the product. It’s like, “This is my job and I did my job. You got the bed.” But that’s not what was explained to us when we purchased this Craftmatic bed. But otherwise, with the product itself, I give it all five stars. I like its incline feature. I can’t complain. I’ve had really bad back problems but as soon as I got the bed, that was it.

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    Reviewed Dec. 12, 2013

    I saved a lot of money, it was a GREAT deal! I love that bed. I can sleep a lot better and can raise it up. I used to get up every hour before and now, I have three hours in between before I get up. The delivery people were fine, no complaints whatsoever. It was a very great purchase and I would recommend it to anyone.

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    Staff

    Reviewed Dec. 12, 2013

    I was familiar with the Craftmatic name over the years hearing that name. And when I decided that I wanted to look into an adjustable bed, that was the first name that came to mind. I was looking for some elevation to not lie flat and just to raise my feet instead of propping pillows up. Being able to elevate myself a little has helped. I don’t use the massage. The experience with them was very good. The salesperson was very easy to talk to and explained everything. And the delivery people came in and set the bed up for me without a problem.

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    Staff

    Reviewed Dec. 12, 2013

    I looked up Craftmatic on the internet and decided to get the bed for my mother because she has trouble laying down flat. She has to keep her head up a little bit and had been propping her bed up, putting blocks under her head. She had surgery on her legs. And I decided that’s what she needed. I ordered it and had it in before she came home from the hospital. It is comfortable for her. The only thing is that she wishes the mattress was a little more firm than what it is, but she will have adjust to it. If not, she’ll do something else. She can elevate her legs because they do swell a lot and it makes a difference. She thoroughly enjoys it. I like it too. I go and get in the bed with her and we turn on the vibration and we sleep away.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 12, 2013

    I have health reasons for the Craftmatic bed and it is helping. I can adjust it to make it work for my body and be more comfortable when I’m lying down or sleeping. However the sales representative that sold it was not factually correct on several questions that I asked him. I’m not going to say he lied - I don’t think he knew better. They had sent me two different mattresses. The first one was not what I’d ordered and was not made in the USA and he had told me it was made in the USA. It escalated to a supervisor and the supervisor straightened everything out for me. Overall, it was a good experience. It took more phone calls than I would have liked. And it was really all because of the original sales representative but they got it right.

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    Staff

    Reviewed Dec. 11, 2013

    I needed to get an adjustable bed for medical reasons, and the Craftmatic bed is helping. I like the adjustable height that I can put it up. The interaction with their people went very well. They’re very professional.

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    Customer Service

    Reviewed Dec. 11, 2013

    I’ve had my Craftmatic bed for 25 years. The mattress is pretty worn out so I need another mattress. I recently bought a foam mattress. It was done by phone pretty much. My son got one of those Tempur-Pedics and I thought this might be similar to that. I’ve been pretty satisfied with it so far. Craftmatic’s good.

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    Reviewed Dec. 11, 2013

    I’ve been seeing Craftmatic’s advertisements in magazines for years. I bought one and I’m enjoying it. I like the whole thing. It’s been a very good experience.

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    Staff

    Reviewed Dec. 11, 2013

    The sales representative and delivery people were very nice and wonderful. I am very much happy with this Craftmatic bed because I am able to lift my feet and my head.

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    Reviewed Dec. 10, 2013

    While the adjustable portion of the Craftmatic bed works well and is helping, with the reason an adjustable bed was recommended by my doctor, the mattress is very poor quality and does not provide the overall support I need. I slept on Tempur-Pedic mattress for two years prior to purchasing the Craftmatic bed. It had alleviated any problems with pressure points and pain in my hip and back. I asked the sales person prior to purchasing the Craftmatic bed how it compared to the Tempur-Pedic. I was assured the quality was equal or better. The bed is definitely not worth what I paid for it. I will have to go back to my Tempur-Pedic mattress and give up the adjustable features that I need. I cannot continue to wake up in pain from sleeping on the very poor quality mattress that came with the Craftmatic bed I purchased.

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    Reviewed Dec. 10, 2013

    I had already sort of done my homework and knew basically that I needed some sort of hospital type bed. Craftmatic was the only one at the time that I knew that was adjustable. I never thought about even looking to check others out, but I didn’t want a foam mattress. So I called, they sent a salesman out and we talked about it. I had not even actually seen one or laid down on it, but I figured it was what I needed. I ordered it. I’ve had my Craftmatic for about 7 yrs now. The first week, it was just marvelous! I have some lower back injuries. I sleep on my back and in a regular mattress, I would be stiff. And with this, I adjust it and make the sore spots into the V part of the mattress. I have recommended Craftmatic.

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    Staff

    Reviewed Dec. 10, 2013

    I bought my first Craftmatic bed in 2003. I learned about it from a friend who had purchased one. The staff was very knowledgeable, answered my questions, and were just very pleasant to do business with. The delivery team came in, set it up, showed me the different features, and they were very knowledgeable about the use of it. It’s been a very pleasant experience. I have a reflux problem. This bed has helped with that problem because I can raise the head. I have recommended Craftmatic.

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    Reviewed Dec. 10, 2013

    We had no problem at all when it comes to ordering and getting the Craftmatic bed. We are enjoying it especially the part that lifts.

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    Staff

    Reviewed Dec. 10, 2013

    We saw Craftmatic’s TV commercial and bought it for my mother. She has Alzheimer’s and wasn’t able to sit up too well by herself. That’s primarily the reason why we got it… so she could eat. I called Craftmatic and whoever answered was the one I dealt with. He allegedly was the owner, and he was very good. Delivery was wonderful too.

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    Reviewed Dec. 10, 2013

    I am enjoying this Craftmatic bed because it has been helping with the edema in my feet. I like raising it up and down. It has been an excellent experience from ordering and was even perfect during delivery.

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    Staff

    Reviewed Dec. 9, 2013

    About 25 years ago or more, we bought our first Craftmatic. My brother and sister-in-law had it. Then we decided we didn’t want it so I gave one to my grandson and one to my friend. I got a different bed and decided I wanted my Craftmatic bed so I got another one. The Craftmatic staff and delivery were great. No problem.

    I enjoy the bed. Because I like to read in bed, I like to have it up. I also like to have my legs up a little bit. My husband sleeps different - he has to have it set up a little bit when he sleeps. So it works out good for us. I would probably get another one for my daughter if I could afford it. I’m very, very satisfied with it.

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    Staff

    Reviewed Dec. 8, 2013

    I researched a lot of different beds. I researched the memory foam stuff and everything else and I decided I want something that was tried and true that’s why I went with Craftmatic. The people who sold the bed to me and the team that came out and put everything together were thorough. They made sure you understood everything about the bed and that you knew how it works. I like the fact that I can make the bed recline with my legs. It was a great experience.

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    Installation & SetupStaff

    Reviewed Dec. 8, 2013

    My wife has had several surgeries and she has no immune system so she’s very, very weak. She couldn’t push herself up in bed. So I started looking online for some adjustable beds like hospital beds. I researched quite a bit and looked at the number system bed, Craftmatic and some others. I decided that I like what Craftmatic has better. It’s more like a hospital bed. So we ordered it. They came in, installed it and left in an hour. They're very professional and very courteous.

    I had one of the little vibrator motors go out. I emailed them. They sent me a motor in 2 days. Awesome service! I’ve had nothing but very, very pleasant experience from the whole group - from the salespeople all the way down to the service people. We had been using the bed for 10 or 12 months now and it’s a lifesaver. It’s been tremendous!

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    Reviewed Dec. 8, 2013

    My interaction with Craftmatic’s salesman and delivery men was great. The bed is very, very good; I can get the right sleeping angle. I’m glad I got it.

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    Reviewed Dec. 8, 2013

    I was looking for adjustable beds in the internet due to my bad back when I found Craftmatic. Everything went fine and we love the bed. I like the way the head raises up and how it helps with my back.

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    Reviewed Dec. 8, 2013

    My mom has back problems, so I suggested the Craftmatic bed for her. We ended up getting one because I liked it so much, and the experience when ordering it couldn’t have been any better. They bent over backwards to get exactly the perks we wanted because I asked if there were different elevations in legs, and made sure I had the choice in the box so that I could pick what I wanted, and suggested the type of mattress so that my husband could either have soft or hard and the same with me. All we had to do was flip it. They helped me through the whole stage so it was really, really nice. And the delivery, they walked in, put it together and took out the boxes.

    I have the same issues my mom has but mine isn’t as severe. And being able to elevate my feet takes the pressure off my back. The massage makes me relax, and in the evening to sleep better. I’ve recommended Craftmatic many times.

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    Reviewed Dec. 7, 2013

    I have a bad back and we had been looking for an adjustable bed. My next door neighbor had a Craftmatic and liked it. So we started investigating and figured that was the best one to go with. It’s a good value for the product. My favorite is its adjustability and how it helps my back.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 7, 2013

    My wife had recent back surgeries. She had a back fusion done so we needed something that would elevate her back as well as her legs. We had a while back tried the Sleep Number bed and it wasn’t really working. So we ended up getting rid of it. I had heard years ago about Craftmatic so I took the initiative to call or look it up online and got information on it. So while she was in rehab, my father-in-law and I had decided to go ahead and order the bed because we wanted to have it here prior to her being released. Actually, the bed arrived prior to her coming home so it was very timely. They put it all together. Excellent!

    From night one, it’s been a blessing. It’s really made a big difference in terms of the quality of her sleep at night. She elevates her legs as much as she can. She uses it every night. I can sleep in anything so I really haven’t used my end of the bed that much. When we stay somewhere else, a hotel or something, it’s not the same... She looks forward to coming home to her bed. I would recommend it highly for anyone who has back problems.

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    Staff

    Reviewed Dec. 7, 2013

    It’s been a couple of years ago since I heard about the Craftmatic bed. For several years I slept on a recliner in our TV room. I couldn’t sleep in the bed that we had so we opted to go bed shopping. I did a little research with other beds and whatnot online, and I chose them. I couldn’t ask for anybody better when it comes to dealing with their people. Perfect.

    And since I’ve gotten the bed, the recliner doesn’t get slept in anymore. I can sleep in this bed. We don’t use the massage but the mattress is comfortable and the adjustability is good. They’re OUTSTANDING!

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    Reviewed Dec. 7, 2013

    It was some kind of an advertisement that I heard about Craftmatic. I’ve been thinking about it because I have a bad back, so I decided to get one. Without a doubt, this bed is helping me. I go to bed early in the evening and watch television. I like being able to sit instead of laying on it flat. I would recommend Craftmatic.

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    Customer ServiceStaff

    Reviewed Dec. 7, 2013

    My mother has had a Craftmatic bed for 20 years. I decided that I wanted one so I looked them up online. I feel that I did some things online and then they started calling me after that. The salespeople were very nice. The delivery people must have delivered a lot of them because they did a great job and they could answer my questions. A lot of places don’t know what they’re bringing. They brought it in, set it up, and they were very knowledgeable.

    It was a good buying decision and I’m happy with it. I’m on my feet a lot and like to be able to raise my feet up at night to keep my legs from hurting. And I like the heat in it.

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    Sales & MarketingStaff

    Reviewed Dec. 6, 2013

    I’ve seen Craftmatic’s advertisement for years. Friends of mine had one and recommended it, told me I should get ready for my old age so I purchased one. The sales rep and delivery was very satisfying. And I am enjoying the bed. I put my feet up every night, and I like reading in bed. That’s my second favorite position. I would recommend Craftmatic.

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    Staff

    Reviewed Dec. 5, 2013

    I couldn’t lay down flat. I was sleeping in a chair. I bought the Craftmatic bed to see if it will work out well. I never really looked into any other bed, but for the money and everything… I was very satisfied. I like sleeping and using the adjustability. And their people were very good.

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    Reviewed Dec. 5, 2013

    I need to sleep with my head up, and I put my feet up some. I had an adjustable bed which was a double bed, but it was old. My grandson introduced me to Craftmatic, so I got rid of that and got this one. Of course, the mattress was much better. However, there is a noise that I’ve been wondering about in the motor when I put the feet up or down. I was going to ask my grandson to check it but I forgot.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2013

    My husband was looking for a new bed and mattress for us. He was on the internet and he came across the Craftmatic. We talked about it and I said, “Go for it.” And he did. He called the number that was available there. The guy called us back and that’s when he made a deal with them to purchase the Craftmatic. Delivery was in and out. They did everything they said they were going to do. They even took away the old bed for us. Everything was excellent. Topnotch.

    Having my legs and my head elevated a little bit really helps me physically because the foot on one side swells quite badly. And my husband likes to sleep in the prone position like he did in his tilt-back chair. He gets a good night’s sleep that way. I’ve already recommended Craftmatic to a friend and I think they purchased one already.

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    Reviewed Dec. 3, 2013

    I’d seen Craftmatic advertised a real long time. When Tony Little was talking about the Craftmatic bed’s vibrating system on HSN that you could hardly feel it, I thought, “Well, that wasn’t nice.” There could be all kinds of reasons so I started inquiring when I heard that.

    I bought mine when the bad tornado hit the East. That was the best decision I have ever made! I got the memory foam and that made it even better. I have to be at a 45-degree angle because of my condition. I don’t care what position I put myself in. I just LOVE it! I don’t have any complaints about that bed. Not even that massage system he was talking about. You can’t help but feel it. I just wish other people would know like I do that it’s marvelous!

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    Reviewed Dec. 3, 2013

    I was sick when I was young, and I was fully disabled. I needed to get my head raised up so I was looking for beds that were motorized, moveable beds. It’s been quite a while since I’ve owned it. I had trouble sleeping at night but now I’m sleeping better. I have recommended Craftmatic to friends several times.

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    Reviewed Dec. 2, 2013

    We had had a Craftmatic bed for about 20 years. It was decided that we needed a new mattress so we called to order a mattress. The interaction went fine. They offered a deal so we got a whole new bed. My favorite feature is being able to move it up and down. My husband likes the mattress but he doesn’t move it up and down very much. I am pleased with what I got.

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    Reviewed Dec. 2, 2013

    I had another Craftmatic before this one and it was a dual, two long twins put together. I had had it for over 30 years. I just LOVED it! But it was getting to be a bit too big now. I’m alone in the house so I decided to change and go to a queen sized instead. With the new one now with the hardwired control, it’s just so easy to put the feet and head up. I like to watch TV in bed and I just love it! I just like the idea of being able to do what I want and be comfortable. I love Craftmatic. I enjoyed it for forever!

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    Staff

    Reviewed Dec. 2, 2013

    I heard about Craftmatic from a friend. We have a new home so we decided to get one. It’s very enjoyable… Very good sleeping. And the interaction with their people was very good. Excellent!

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    Staff

    Reviewed Dec. 1, 2013

    I’ve heard about Craftmatic for a long time. The reason I got it is because my husband needed something that could adjust the bed for him, and this bed is helping him. I don’t sleep in it - he does. He likes the bed. There’s one thing I don’t like - this was supposed to be a standard double bed or full; however, it’s just not quite a full sized because the sheets that I buy were too big for it… They shift around.

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    Customer ServiceStaff

    Reviewed Dec. 1, 2013

    I had a Craftmatic bed 20 years ago and it was time to get a new bed so I bought one. The delivery team knew what they were doing. And a part wasn’t sent and they called the company... They got the part sent the next day. They had to send another team to put it on and it was all put on. I’d recommend them to a friend. I sleep better and I like that it vibrates.

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    Punctuality & SpeedStaff

    Reviewed Dec. 1, 2013

    I had an accident a year ago and needed an adjustable bed. So that’s why I was looking and I like the looks of the Craftmatic. They were great. It was quick and they were efficient and cleaned up after themselves - I had no problem with the delivery. I definitely recommend them. The bed is wonderful!! I like being able to adjust it to watch TV in bed, sitting up and getting my feet raised.

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    Staff

    Reviewed Dec. 1, 2013

    Years ago, I had a bed. I got it from Kingsport, TN. My husband broke something. We had it a long time, and we had to try to find another one. I was trying to get in touch with that one in Kingsport, TN, and then my daughter got Craftmatic online. They were real nice and I purchased the bed. I like it fine because I have to be elevated. And my husband has to be elevated. Sometimes you have trouble with your legs and you need to have them up. I’d recommend them very high.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 1, 2013

    I was having some problems with my knees and back. I saw Craftmatic’s commercial on television so I purchased it. The people were really good - they were helpful and were here on time. They called me ahead of time and they were running late. They made sure they let me know because they had problems with the delivery before taking a little longer than they thought it would. And the bed is helping me. I like being able to raise the head when I need it.

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    Reviewed Dec. 1, 2013

    I have muscular dystrophy and was having a hard time getting up from a laying down position. I didn’t want a hospital bed so I got this Craftmatic bed. I really like it! My only complaint is the wheels keep on locking. Other than that, I don’t have any complaints. It’s great!

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    Reviewed Dec. 1, 2013

    I have trouble with my legs so I bought a Craftmatic bed I saw on TV. I’d been wanting one for a while. I sleep with my legs up and they don’t hurt as much and I sleep better!!

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    Sales & MarketingStaff

    Reviewed Nov. 30, 2013

    I have a 95-year-old mother who needs adjustments so I ordered this Craftmatic bed. The sales reps were awesome and very accommodating. They did a fantastic job. And the delivery was great and is all good. The bed is awesome and it’s done great things as far as my mother’s comfort.

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    Reviewed Nov. 30, 2013

    This is our second one. We had a Craftmatic since 1992 and that was because I had had back surgery. I figured it would be more comfortable because of the way it lifts up, but my favorite feature is the massage. It’s just excellent. Everyone’s comfortable and we finally got a good night’s sleep.

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    Staff

    Reviewed Nov. 30, 2013

    We previously owned a Craftmatic bed years ago and decided that we wanted a new Craftmatic. The sales rep was great and the delivery team was excellent. They were very professional and very caring. I like the reclining feature of the bed, lifting up the head and feet and laying it down.

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    PriceStaff

    Reviewed Nov. 30, 2013

    We like Craftmatic okay. It was terrible trying to get used to it - the bed we weren’t used to. We had a terrible time with it but we like it now. I think it’s very expensive. Had I known some prospects around for the same kind of beds, I would have done different. There was a friend who got something, it wasn’t Craftmatic, and they gave him pillows. I really wasn’t happy.

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    Reviewed Nov. 30, 2013

    My wife needed an adjustable bed. She was in the hospital and they told us she had to sleep with her upper body elevated. I looked in the yellow pages, in the phonebook and found Craftmatic so I got one. I decided to just as well get the queen sized. We got the double, so we got both sides that adjust. My experience is fine. They said it would be about a week to get it and it was.

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    Punctuality & SpeedStaff

    Reviewed Nov. 30, 2013

    I saw Craftmatic on TV and wanted a bed that I could sit up with my laptop or read from so I got one. The salesperson and the people who delivered the bed were both wonderful. The salesperson was just very good about getting all the information and getting everything set up for me. And when they delivered it, they were very efficient and got it set up very quickly. They did a really good job.

    It’s a wonderful bed. I had a great experience purchasing it and they worked with me to get it financed.

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    Reviewed Nov. 29, 2013

    I saw Craftmatic on a TV ad and due to old age, we decided to get one. We’re extremely satisfied with the whole Craftmatic affair!!! Everything has been very good. Both of us sleep much better. We’re both very satisfied with the bed.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 29, 2013

    My fiancé had ALS and it was getting hard to help him. He saw Craftmatic advertised where it would lift you up and of course, getting deadweight from a sitting position is a lot easier than laying down. So we had one for about 10 years and then he passed away and I inherited it. Then I needed a new one. My mattress has worn out and I had worked with them before so I just automatically called them again. I ended up upgrading. I just had a full and got a queen. They coordinated the delivery out here in California and all that worked well - just an email. I had a question on something and ended up calling my same rep and somebody called me right back. It’s been good. I would recommend them.

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    Staff

    Reviewed Nov. 29, 2013

    I decided to buy a Craftmatic bed because my wife needs the flexibility. Both the sales rep and the delivery people were very good on both ends. It’s a very good product and I’m satisfied with the service.

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    Staff

    Reviewed Nov. 29, 2013

    My sister had Craftmatic. I saw hers and sat on it, lay on it, and it was great! ... So I had to have one. Their people were great. They came and adjusted it. I had a leg that was damaged, not by any fault of their own, but one of the transit companies damaged it. They replaced the entire base. That was totally trouble free!

    My favorite feature of the bed is the tilt and the massage. You can sit upright and just get the most relaxing massage! It’ll put you to sleep in less than half the time it stays on. I’ve recommended it to another one of my relatives that are in the process of looking into buying one for themselves.

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    Staff

    Reviewed Nov. 29, 2013

    I couldn’t sleep and was looking for choices. I talked to 3 different companies and after talking to them, I decided Craftmatic seemed to be the better bed. And their people were more than willing. It sounded like they were going to come make bed every morning for me. I like the fact that I sleep now and the adjustability. I’m satisfied.

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    Staff

    Reviewed Nov. 29, 2013

    I had a Craftmatic since 20 or 30 years ago. It was kind of old so I thought it needed to be replaced. And they’ve done some improvements so I thought this would be a good time to do it. I’ve had many other beds in between and they’re not as good so I went back to Craftmatic. I actually got the first Craftmatic when I had an operation and couldn’t lay flat. That’s basically why I got it again. Interaction with their people was very good. The delivery service showed me the controls but I think they were guessing at it. Overall, I would definitely recommend Craftmatic to a friend.

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    Customer Service

    Reviewed Nov. 29, 2013

    I had a friend who I worked with at the telephone company and she had a problem with her back. We got to talking and I had just had knee surgery. I could not lay and get comfortable in a straight bed and putting a pillow under my knee was not enough. So she suggested I call a gentleman from Davenport. Apparently, he had talked to her and then she told him about me and so he called me. I was very interested. This was over 10 years ago. I told him that I certainly would love to try Craftmatic. So he gave me all the details and I bought the bed and the mattress. I swear, I LOVE it... and I mean that sincerely! I don’t know if I could even sleep in a straight bed anymore. I had my other knee done 2 years ago and I had the same problem that you need to elevate them. So it worked out just fine.

    I did get a new bed last December. My mattress, after 10 years and you keep jacking it up and down, it’s going to wear. I got a new mattress and he suggested getting the bed too, he would give me a better deal on it. So I bought a new bed and the mattress… and I love it! I would definitely recommend this to my friends especially if they had had surgery of almost any kind. It helps your back. I’m so satisfied with it. I never thought I would be but you have to try it and it’s wonderful!

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    Customer Service

    Reviewed Nov. 28, 2013

    I had a Craftmatic 17 years ago and bought it right here in Westland, I couldn't find the place anymore. We came home and my daughter-in-law made some phone calls and found out she should call this place down in Florida and that’s what happened. I like the bed very much. It’s just really good for me. With my problems and everything, I think it’s the best thing I did. I put my legs up and I do like the new hand thing that isn’t plugged in to the wall - that I just can set it on my nightstand.

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    Staff

    Reviewed Nov. 28, 2013

    I had seen Craftmatic advertised in magazines and on TV. We were looking for a new bed because my husband was sick, and it was in the phonebook. The sales rep and delivery were very, very nice and polite. The experience was very pleasant. And I like the adjustability of the bed.

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    Sales & Marketing

    Reviewed Nov. 28, 2013

    I had a bed for 15 years and then had a fire in my home this year. So I bought a bed to replace the bed that I lost in the fire. Sales and delivery were great. I like the fact that I can elevate my head, sit in bed and work on my computer or read a book, watch TV, and elevate my feet because I have edema in my legs. It really does help. Plus, it takes the pressure off my back. It’s extremely comfortable. I have a lot of back pain and sleep very well in the bed. I’d definitely recommend it to a friend.

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    Staff

    Reviewed Nov. 27, 2013

    I just recently relocated and had to sell the bed that I had because I was downsized and had a large bed which was a king. After I sold the bed, I really missed it a lot. I knew I was going to be buying a new bed for my new location. I thought about the Craftmatic because I had recently visited a friend of mine that had one and my sister had one at one time. So I inquired about it and thought it will be the way to go. I was retiring from my job at the time and said it might be the last bed I’ll buy, and I wanted to enjoy the comfort of it.

    Everything went well. The people brought it right in, right after I placed that order. I got it that evening. They set everything up. I was going to be completely relocating within probably about a month after I bought the bed but they instructed me on how to break it down and left the box and everything for it to relocate. And that went well. I really enjoy the bed. I would definitely recommend it.

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    Staff

    Reviewed Nov. 27, 2013

    The bed’s for my daughter, not for me. She really likes it. It raises her up and she said it helped her and the bed’s comfortable. The people were awesome and did excellent.

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    Punctuality & Speed

    Reviewed Nov. 27, 2013

    I was looking at the internet and wanted an adjustable bed. I was sleeping on a recliner so it was a better idea to sleep in a bed. I found Craftmatic and purchased it. I am now enjoying the bed and its adjustability. The overall experience was very good and they were very prompt in their delivery.

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    Staff

    Reviewed Nov. 27, 2013

    My husband had a stroke and needed a bed that could be adjusted to help him sit up. The transaction went smooth as silk. The Craftmatic bed is comfortable. Our favorite part is that we’re able to raise the head. He’s stronger now and doesn’t need it as much but if he’s having a problem sitting up then all he has to do is just hit the button and raise the head.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2013

    I was sleeping for 2 years in a La-Z-Boy chair because I can’t do a flat bed. I had two hospital beds from Medicare. After 4 days, it took me a whole week to get my back back in shape again. I sent them back. They were like a trampoline and they wouldn’t give me any other. I said, “If I got it on Medicare, I probably got the greatest one they have.” I saw Craftmatic on TV and I think, “Hmm.” So I looked it up in the phonebook and that’s why I called. Everything went fine.

    I had trouble because my mattress was moving. I put a slip sheet on but it was still moving and I then made a call. He said they’ll send me out another one. I might need two. I told this to the other girl too, but they took care of it. They sent me one out then. The guy called me back the next day and said, “One’s coming out to you right away.” Everything was beautiful. I said to the girl, “You’re not getting your bed back.” In the regular bed, if I didn’t fall asleep in 10 minutes, I had to get up (because I could lay in this thing for hours). I don’t lay there that long but I could because I woke up in the middle of the night. Then I don’t go back to sleep and just stay there. Two years of sleeping in a La-Z-Boy chair, this is heaven. I have no problems. I thought it’s just what I wanted. I put it down when I get out of bed. I feel better doing that. I just get back in bed and hit my favorite one and off we go! I tell everybody about it.

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    Staff

    Reviewed Nov. 26, 2013

    My husband has had a Craftmatic for about 20 years now. We got a replacement recently but he’s still got the other. The people were really nice and were really good. The bed is helping us get better sleep. I have to keep my head up a little bit now, and it’s perfect. I couldn’t live without it… That’s for sure!

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    Staff

    Reviewed Nov. 26, 2013

    Getting older and not sleeping as well, I was looking for adjustable beds. I heard about Craftmatic through advertising on TV and got one. It was excellent service. They were thorough in what they did in the sales team. And the people that delivered it were clean. They put the bed and got going. I am sleeping better and like the adjustability and the vibration.

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    Reviewed Nov. 26, 2013

    It was back in 1990 something when I bought my first Craftmatic. I purchased another one because I wanted it for comfort. The delivery team was out of sight. They were just wonderful. They moved my old bed frame and put it in another room. It was just great.

    Right now I’m having a lot of back problems so I can’t say if the Craftmatic bed works for that. But I love the way that it operates. I have recommended it to some of my friends because I’m real satisfied with it. I’m really happy with my bed.

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    Reviewed Nov. 25, 2013

    My wife owned a Craftmatic and she’d had it since the ‘80s. So we decided to replace it. My wife has a lot of trouble with her back and likes being able to adjust it to where she feels comfortable. We had trouble with the delivery though. Part of it was us, part of it was the way they reacted to us. The purchase experience was okay but the delivery experience was a little poor.

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    Staff

    Reviewed Nov. 24, 2013

    Having been in the hospital in the last year and discovering the positive quality to being able to change the position of your bed, we went looking for adjustable beds. They were all very cooperative, and it was easy and just as described. There were no negative surprises. It was wonderful really.

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    Staff

    Reviewed Nov. 24, 2013

    About 25 to 30 years ago, I bought Craftmatic and bought two of them. We liked it. And then all of a sudden, we stopped using it because the remote stopped working. So I called to see if I can get some help with that. They sent a gentleman out but all he did was change the batteries. He couldn’t figure out what was wrong, so I bought a new one.

    I have problem sleeping at night. I would sleep on my side, but can’t sleep on my back. About half the time I’d get up and get into my lounger. Now I just stay in the bed and crank it to a lounge position and then I wouldn’t get out of bed. So about 4 or 5 times a night, I go from flat on my side to my back with a lounge position. Perfect!

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    Reviewed Nov. 24, 2013

    It was the variety that had the rising and lowering of the head and the foot that we were looking for. It was over 15 years ago when I got my first Craftmatic. It’s probably the nicest thing. When we got the second one, it’s been 3 months ago. It was very good. They got in and out and done in less than an hour. The new one, they got it all put back together. They showed us how the new remote control works and wireless yet. That’s cool.

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    Sales & Marketing

    Reviewed Nov. 23, 2013

    We were looking for adjustable beds due to our age. We knew Craftmatic’s name so we went to them. Sales and delivery were very good. You can raise the bed when you make it and sit on it. My wife likes to sit up so it helps her. I would recommend them any time.

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    Reviewed Nov. 23, 2013

    We had a Craftmatic bed for at least 25 years. And instead of replacing mattresses, we decided it was time just to replace the whole thing because it was very archaic looking and it wasn’t working probably as well as it should have been. So we looked around. We looked at everything, Tempur-Pedic and all those different kinds of things. We decided we were so happy with the Craftmatic that we would just stick with it. So we bought them.

    They had somebody talk to us and someone came here. We put the order in and told them when we wanted it delivered. And that’s when we got it. We’re loving every night on it. You can put the head and the feet in different positions. I have a very bad back. As a matter of fact, the reason we got it in the very first place is my orthopedic doctor recommended it. We would and have recommend them to a friend.

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    Reviewed Nov. 23, 2013

    I bought a Craftmatic about 20 years ago. I liked it and decided to go back with it. I like the way I can sleep the way I want to and my husband can sleep the way he wants to. I’d recommend them to people.

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    Reviewed Nov. 22, 2013

    I needed to get my head up so I could feel better at night. I purchased a Craftmatic and it has helped me. I like it. The delivery team didn’t speak English well, but they did put the bed together. I wanted the frame put up around it and they didn’t even know what I was talking about. Other than that, I’ve been very pleased with the experience.

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    Staff

    Reviewed Nov. 22, 2013

    We were checking out beds because we have problems with our back and stuff, and found Craftmatic. I would recommend them. Everybody was very friendly and helpful through the whole thing. The delivery people were wonderful. We like that we can put it at what level we want. Either of us, we can raise it a little bit. If we want to sit up and watch TV, we can and things like that. We like that it has massage on it too. It was just a great experience with all of it.

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    Reviewed Nov. 22, 2013

    We were both getting older and sometimes we’re having some back trouble. We were looking for an adjustable bed so we can have our own adjustments and wouldn’t have to be flat out all the time. I was very well pleased with Craftmatic. Our favorite is the elevation, the foot and the head. We occasionally use the vibration but it’s not that frequent. It’s been satisfactory and met our needs.

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    Reviewed Nov. 21, 2013

    We had the Craftmatic for many years and our mattresses were beginning to go. I got in touch with them and then I ended up getting the new ones that we just got this past year. We love the fact that we’re able to use it like a hospital bed, being able to have the remote to put the head or the feet or both up. We just had a good experience with them over the years that we’ve had it. We never had any problems with Craftmatic whatsoever.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2013

    I just retired in March of this year. We lived in Michigan all of our lives but then we moved down to Ohio a year ago. I’d seen Craftmatic on TV and told my daughter when I was at home when she was growing up, “I would like to have one of those beds.” I said, “They look so neat.” So then I went and kept telling her when I retired I had some extra money there. I said, “I really would like to have one of those but I don’t know if I can afford it or not.” And she says, “Mom, you’ve worked for over 37 years. You deserve it. Buy it.” I went online and found a number that I could call and then I called. They were wonderful. The guy that sold me the bed was just great. And then when they come to put the bed up, they left no mess. I haven’t had any bad experience with any of them. And when they tell you they’re going to be there within that certain time, they’re here. So they’re very efficient.

    I love my bed. I wish I had it years ago. My legs hurt a lot and I have arthritis. I love being able to adjust it to my body to where I’m comfortable. If I ever bought another bed, I’d buy another one.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2013

    I was in the hospital in January. I can’t sleep flat. I’m tired of using those two pillows so I looked in the phonebook and found Craftmatic. I’d heard about that for years and years and how wonderful it is. So I called the number and the lady was really, really nice. She helped me all through it. They did bring the first bed. And the mattress never inflated. It was like a 6-inch mattress. Anyhow, they brought me a new mattress without hesitation and it’s perfect. It’s wonderful and I love it! So fantastic! I love the gel foam and it keeps cool. I love that I can adjust the height and my feet. My feet swell too. Man, it helps. I became a new person! I definitely recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 21, 2013

    I had been visiting a friend in Chicago for about 33 to 34 years. And in the guest bedroom where I slept, there was a Craftmatic bed that she never had any complaints with, that I was always able to use with ease. The most she had to do was replace the mattress periodically. So when I got close to retirement age, I knew that I wanted to invest in that bed.

    I had no problem with the people. My daughter suggested since the bed would have come from out of town that I try the Sleep Number bed. The first night I slept on it, one side of the bed deflated and I had to sleep in that for about 6 weeks and then they tried to make me buy the motor part of the bed, the frame. I had a terrible time. I had to go through consumer credit and all of that to get them to take the whole thing back. And then I told my daughter, “I’m going with my tried and true. I know what I want.” So that’s when I went to what I wanted over time and got my Craftmatic. And then I had absolutely no problems.

    They came in, set it up. The remote works and the bed is comfortable. In fact, I recently went for a hip replacement and went to skilled nursing. I was there 2 and a half weeks on that little lumpy mattress. They told me that I get discharged on that Tuesday. And when my daughter came to pick up my stuff, I got in the car and came home. They called me about 3 hours later. They said, “Ms. **, where are you?” I said, “I’m at home in my bed.” The thing is, my bed felt a thousand times better than that little mattress I was sleeping in. I like the comfort of the mattress and also the ability to raise my legs or my head if I need to. I don’t use the vibrating function very much but I use the others nightly. I am recommending Craftmatic. Even the person who came in to do my rehab, I gave her all the information. I’m selling it all the time.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2013

    I had a need that my doctor requested. Down the road I was going to need a bed. I have terminal cancer. The cancer that I have is getting a little more aggressive. I needed elevation for my left leg. My wife said maybe we need to get it now. We went out and looked at several other brands. And all of a sudden, for some reason, I told my wife, “I saw Craftmatic on television and I think I will give them a call.”

    I Googled it and talked to someone. He told me things that I needed to hear and that I was unaware of. He did it in a way that was convincing and kind of hit home. One of the examples was the Tempur-Pedic bed which I had before this. The edge of the bed is very soft. All of a sudden, I just remembered that when I had my knee replaced, when I was sitting on the edge of the bed, I had to hold on to keep from sliding off. I talked with my wife and did random comparisons and so forth. We decided that we would go with Craftmatic. I called them back and ordered it.

    I use the massage but just occasionally when I think of it. But most of the time that I go in, I elevate my feet. And then at times just for a change, I will elevate the upper part of my body. 90% of what I’m using is elevating my feet. I recommend Craftmatic.

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    Staff

    Reviewed Nov. 21, 2013

    I’ve known about Craftmatic for a long time because I’ve known people that had it. I’d wake up about 4 o’clock every morning all the time, but since I got the Craftmatic, I don’t do that. I raise my head. The sales rep and delivery people were very good. I couldn’t have asked for any better. I’d recommend it very highly.

    I had surgery the last day of April last year. I went to the doctor for a sinus infection and they found a mass in my stomach. I had a 15-pound fibroid tumor removed. I had it on Monday morning. I came home Wednesday and my daughter was here. If I had not had that Craftmatic bed, I probably could hardly get out of bed because my daughter had to pull me up. But with the Craftmatic, I just raise myself up and sat on the edge of the bed ready to get up. I really appreciated them.

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    Staff

    Reviewed Nov. 20, 2013

    I’m 85 years old. My daughter had purchased the two twin beds for me because I had a very serious surgery. In 2007, I had fallen and broken my arm and from that point on, I slept in a recliner. And I did not sleep in a bed for six years and when I had to get the surgery my daughter said that I cannot recuperate in a chair. She wanted to get something like a hospital bed and thought of Craftmatic. She spoke to Lenny down in Florida and purchased two firm twin beds. And she is so grateful because I healed beautifully! I made it through the surgeries. I had two surgeries and I’m doing well. And we tried everything to get me in a bed …. wedges, firm beds, soft beds, and nothing worked except the Craftmatic.

    The product itself was great. Lenny was wonderful. The delivery was fine. We did have a little problem with the height. There are legs that you can order with it. And I’m very tiny so initially they forgot the legs and then we got the legs and we put the legs on. I didn’t like them so we just took them off and they’re fine. But as far as servicing us and getting everything to us in a timely manner, when I was being discharged from rehabilitation to get the bed, everything has been wonderful.

    We absolutely love the bed! The beds are fantastic. I work it with the remote. I’m doing great. I was out of the bed from June 14, 2007 until we got the Craftmatic bed on May 9, 2013. Thanks to Craftmatic, I’m in a bed again, I’m so happy! We’re really pleased. We’ve had a wonderful experience.

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    Staff

    Reviewed Nov. 20, 2013

    I have a Craftmatic bed ant it's helping. The experience with the sales rep and the delivery team was fine. I had no problem. I use the vibrator thing for my back, because it loosens everything up. They use this in the hospital.

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    Staff

    Reviewed Nov. 19, 2013

    I first heard about Craftmatic on TV. I have backache, and the bed is helping me with that. The feature I use the most is the one where I’m sitting up a little bit. The sales representative and the delivery team were very nice. The whole experience was very, very nice.

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    Staff

    Reviewed Nov. 18, 2013

    We saw the Craftmatic advertisement on television. I’ve been having problems sleeping at night so I decided to try their product. Their people were excellent. No problem at all. The product’s great. It has helped me with my problems. My favorite feature of the bed is moving the head up and down.

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    Reviewed Nov. 18, 2013

    The bed was for my husband. He had five hip replacements and had just broken his leg. We needed something that was lower to the ground than kind of an antique bed that he was on and something a little bit softer but easier for him to get out of. I looked online and found Craftmatic. He’s enjoying the bed particularly because he can be propped up and watch television. We are pleased with the Craftmatic bed and it certainly has benefitted my husband with his health problems quite a bit.

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    Reviewed Nov. 17, 2013

    I’d seen commercials on TV and then researched on the internet and that's how I found out about it. I have a bad back so I purchased a Craftmatic. I’m more comfortable now and the massage mode helps a great deal. I was very, very pleased and would recommend Craftmatic.

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    Staff

    Reviewed Nov. 17, 2013

    We’ve had a Craftmatic for about 20 years. Way back when it first came out, we’ve had it and all these years until the flood. We were flooded on Storm Sandy and it finally died so we had to get a new one. Everything was great. It has a lot of features in it that the other one didn’t, though we never use the massage... It’s not that vibrant. It’s very, very minor. Overall, they were great. I’m happy with it.

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    Reviewed Nov. 17, 2013

    This is my second Craftmatic bed. I had a back operation and needed a new bed. I saw it advertised so I called them and purchased one. I’d hate to have to go back to a regular bed and sleep. I’ve enjoyed my Craftmatic (the up and down in my head at night when I’m in bed). When I get ready to go to sleep, I lower it to the right position. I watch a lot of TV in my room and so I use that part so I can sit up in bed. It does the things I need it to do and makes it easier for me to sleep and I enjoy it.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 17, 2013

    I first heard about Craftmatic in watching TV some evening. And then I got the number and called. They were running a special at that time. I was thinking between that and the Sleep Number bed. I wanted something that I could adjust, the massage on and everything. Sales and delivery went fine. They were real courteous. They came inside, set it up for me, showed me how everything worked. And the first mattress that I had with it was a little bit too firm on me. I called back and within two weeks, I got the other mattress. It was just like I was told when I bought this. They were honest with me. They said, "If you don’t like it, you can get another one for $90 and we’ll take the other one away or you can keep it.” They brought it in and delivered it right inside and set it up for me. I was very, very pleased with the way I was treated.

    I’m service disabled and have a bad back. I’m still having pain, but my sleeps are a lot better. The adjustments on it and everything were helpful. I like being able to adjust it instead of laying flat on the couch watching TV. It’s a good way when you’re able to combine everything together with the massage with it and the memory portion.

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    Reviewed Nov. 17, 2013

    I’ve known about Craftmatic for a long time and purchased it for my back. I don’t have backache anymore. I put my back and feet up because my ankles tend to swell. I sleep like that all night and no backache the next morning, and the swelling is gone. The bed was just the best thing I ever did. I’m very happy with the whole experience. It was perfect!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2013

    I had bought a king Craftmatic years back so when I wanted to update the mattress, I just split the king and put it in the two other bedrooms and then decided to go for a queen. And since I’m recovering from a broken back, it is perfect for me. The vibration just seems to soothe my back and I feel I can just soak right into the mattress. The sales rep were a little pushy but really nice. I knew what I wanted and was going to get it regardless of how they treated me. I don’t like their delivery people. I’m just livid with them. They had me sitting here four separate days waiting for them to show up. They never called and never showed. But as far as the bed itself, I’m very happy with it. I’ve already recommended it to people.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2013

    The first Craftmatic we got was about 40 years ago. That was for a king sized. I use it for elevating my feet. I can’t use the vibrator because there’s a basement underneath. I may vibrate the shelves or something. And then the other year when it got unsafe for me because I started having fits at night, I was afraid I’d hit my wife or whatever. So we got another one. I think it was a regular. I called Craftmatic and got someone in Florida. Everything went as spoken and they delivered on time, set up on time, and the guys that brought it in and set up were very helpful and nice. I’m very happy with it. I’d recommend them to my friend. They’ve always given us good service. The one that my wife uses seemed like it was a pretty new item on the market when we bought the first one.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2013

    I was looking for an adjustable bed because my regular one didn’t seem to be that comfportable and found Craftmatic. The sales rep and delivery were quite efficient. They brought it in and took care of everything. I got a little bit of a problem. I was trying to get hold of somebody because the favorite position on the remote suddenly stopped working (I like to adjust the head and feet). I did call them about a week and a half ago but nobody called me back. Except for that, everything was fine.

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    Reviewed Nov. 15, 2013

    I was having severe back pain. I was going to the doctor once a month. I haven’t had these problems in my back in over 4 monthd because of this Craftmatic bed. It’s great and we love it. We recommend it.

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    Reviewed Nov. 14, 2013

    I have a couple of friends that had them. I have to sleep with the head of the bed raised so I bought the single Craftmatic bed. Everything is perfect. It’s a wonderful product and if I ever have to have another bed, I’ll buy it from them.

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    Installation & SetupStaff

    Reviewed Nov. 14, 2013

    I’d just gotten out of the hospital for about the third or fourth time. I needed some way to elevate my legs. About 15 years ago, I had my left hip replaced due to severe osteoarthritis. And about a year ago, I had like a stress fracture but I wound up fracturing my left femur in two places. That was the good news. The bad news is it was right on my artificial hip. I fractured it twice right there so I had to go in for some pretty good surgery. And then about four months later, they replaced my right knee. There’s no bone between me and the ground. We got the Craftmatic bed to make it a little bit easier on me because I couldn’t walk upstairs at that point in time.

    The team was very, very nice. They showed up exactly when they were supposed to and installed the bed. It went smoothly. Then I had a small problem with it and they came and fixed it under warranty almost instantly. The bed is very good. At least in the beginning it felt good to elevate my legs, my knees and stuff. Absolutely no problems at all.

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    Staff

    Reviewed Nov. 14, 2013

    I needed a new bed. My husband has back and leg issues. My mom has a Craftmatic bed so when we started looking for beds and thinking, we decided to check theirs. The sales rep was wonderful, fantastic, great. The delivery team seemed to have no idea who they were, much less what they were doing. They were nice, friendly, but they knew nothing about how to set the bed up.

    We did the dual king so it’s like two twins. It’s been wonderful having it. It’s been a fantastic and enjoyable experience. We’re very happy. I would recommend Craftmatic.

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    Reviewed Nov. 13, 2013

    I would recommend this Craftmatic bed. I’m getting a good night’s sleep and I love that I could get my head up.

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    Staff

    Reviewed Nov. 13, 2013

    I saw Craftmatic in a magazine ad and got it for my mother. The people were great. They were professional and pleasant while they were in the house. They cleaned up all the mess when they put the bed up and answered all the questions. It was pretty good. I would recommend it. My mother likes the part that raises the head up and the feet.

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    Staff

    Reviewed Nov. 13, 2013

    My mother is the one that has the bed. Years ago she developed rheumatoid arthritis and needed a bed to help her get up. So she’s the one that found Craftmatic and purchased one. She just bought a new bed with a battery backup this past year. It went well because she lives with me. It was a good experience. The bed reclines and she can sit up and put her feet up.

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    Sales & Marketing

    Reviewed Nov. 12, 2013

    I was involved in a bad wreck 6 years ago. I had to sleep in a chair where it wasn’t flat so I needed something to prop me up, so I contacted Craftmatic. If I try to sleep flat, my back and my shoulder would ache. Sales and delivery went awesome. They came, explained everything and really did a nice job. We set the bed up. The bed is helping me immensely. I use the massage feature but the elevation is the main thing.

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    Reviewed Nov. 12, 2013

    I’ve had a Craftmatic for about 30 years. I inherited my mother’s when she passed in ’95 and had hers until last June when I bought two, one for myself and one for my husband, because we left our home of 43 years and came to live in a new house with my daughter. And she needed a bed too because her bed has been a full sized but it wasn’t a Craftmatic. It was a regular bed. So I said, “Well, I don’t see any reasons since you spend half your life looking at the TV from your bed but you don’t have a Craftmatic so you can sit up and look.” So that’s what I did. I got one for each of us and I’m more than happy with it. I highly recommend it.

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    Installation & SetupStaff

    Reviewed Nov. 12, 2013

    My dad had had a stroke and was in a very uncomfortable hospital bed but still needed the up and down, being able to sit up and lay down kind of a bed. That’s how we found out and wound up with the Craftmatic bed. As soon as I called, he explained what kind of bed he thought that my dad would need. I had something else in mind. He told me that I could do what I wanted but suggested a full-sized bed versus the twin bed simply because of comfort. And actually, it has worked out better. We would have probably not been happy with the twin sized as we are with the full-sized bed. He was excellent help pointing out things that we would need. The experience from the beginning of it with the salesman and then the people coming in and setting it up was excellent so we have had no complaints. In fact, we have recommended them to several people that family has been bedridden.

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    Staff

    Reviewed Nov. 12, 2013

    I could not lay down flat to sleep so I thought this is the time to get a Craftmatic bed. Everything went fine. The people were all very nice and helpful. I ordered it on a Friday and got it the next Friday.

    I don’t use the wave or the other thing. I can’t feel that it does that much good and it’s so loud. I don’t like to listen to it. But as far as being able to lift my head up and also being able to lift the legs up, I feel real good!

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    Price

    Reviewed Nov. 12, 2013

    I got the Craftmatic because my husband is a sick man (he has dementia and had a problem with blood flow) and I need the bed. It’s very, very good. I love it and my husband likes it too. It’s more comfortable. He’s using it but not very often. This is for people who have problems… sick people who have a problem with waking up from the bed. The doctor always recommended that my husband put his feet up due to circulation. You have to have pillows, whatever, under your feet. This one, you press the button and your feet are up, and it helps my husband a lot. I will recommend it to friends if they can afford it because it’s expensive. If they ask me, I always say, “It’s worth it.”

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 12, 2013

    I was researching some beds online and helping my father a little bit in gathering some information. He’s getting older and some declining health. He was looking for something a little more comfortable and the Craftmatic adjustable bed has helped do that. Sales was good. We had one issue where the first bed that was shipped was damaged in shipping. They had to send it back. I didn’t discover that until the assembly guys arrived here and they unpacked it and said, “This is broken. It won’t work.” So we had a couple of weeks’ delay. They got a pretty quick turnaround on the second shipment. That was the only real issue but the guys put it together, set it up and did great. It’s been a very good experience. Everyone was very helpful and we’re pleased with the bed.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Nov. 11, 2013

    We were shopping around for a new bed and had gone to several stores. I like the adjustable beds but really didn’t like the prices that they wanted for them. I’m an AARP member and was looking in AARP magazine. There was an ad for Craftmatic and that’s a familiar name. I said, “Well, let me give them a call.” One store I contacted about the adjustable beds, the mattress that I could buy from them would have a guarantee if I bought the adjustable piece. They said I would have to own that. You couldn’t send it back. And I’m thinking, “What if I don’t like it?” Craftmatic, of course, they said, “Well no, if you don’t like it, you can send the whole thing back.” That kind of intrigued me. It was a no-risk situation. And sure enough, we liked it.

    I like being able to adjust it and vibrate myself to sleep and things like that. We have a king so my wife and I can adjust it the way we want it which is great. I use a CPAP so I like to raise my head a little bit. And sometimes I like to try and just mess around and get myself almost in zero gravity position. And that’s so darn comfortable that many a time I’ve fallen asleep with the control still in my hand. I go searching all over the bed in the morning to get it back down. But that’s okay. That I can fall asleep that fast, it’s amazing! It’s a really comfortable bed.

    I would recommend them. Craftmatic was great. But the delivery team was horrible. When they were bringing the mattress in, they stepped on one of my solar fountains and totally broke the ball. I filed a complaint and went to one of their people. They called me once and said they were going to get the information. I told them basically what I needed to replace and then I didn’t hear anything from them. I sent them several emails and they just totally ignored me. I was so annoyed about that. And of course, when they came, they had no idea how to attach the headboard. The guy looked at it and says, “There aren’t instructions in here.” I said, “Well, I thought you knew how to set these things up.” “Your headboard’s a little strange,” and he couldn’t figure it out so eventually, they sent somebody about a week later from another company and they had no problem putting it on. In fact, he was right on the internet exactly how to put the headboard. I could probably figure it out myself. And delivery never followed up and he never took care of the damage.

    That almost made me ready to send back the bed at that point. If I ever had to do anything else from Craftmatic and it’s the delivery option I had, then I wouldn’t buy from Craftmatic.

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    Reviewed Nov. 11, 2013

    I have MS and we had a two-story home before we moved, and I couldn’t get upstairs to bed so I slept in my recliner. When we moved to the new house, we wanted to have a bed - I didn’t know if I could actually lay flat or not because I’ve been sleeping in a recliner for so long. So we thought Craftmatic would be a good bed to have because it’s adjustable and we were right! Just what I expected. No surprises. I was not here when it was delivered but it was delivered and set up and appears to be working fine so it was good.

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    Staff

    Reviewed Nov. 11, 2013

    I’m going to go back 20 years ago… I had medical problems. My friend, who bought the Craftmatic bed for her husband, told me about it and I had them come over and looked at it. I liked what I saw so I bought it. The head and the legs go up. You don’t have to put pillows on the bottom of your bed to make your feet go high. I had two beds at that time. I kept them until this year. But then something happened in my house and I had to get rid of the beds. So I called up to see what kind of deal they would give me. I liked the deal so I told them I want them to come take the old beds out and bring the new bed. And I’m using it. They were great! It’s great for my back. That’s why I reordered them.

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    Reviewed Nov. 11, 2013

    So far so good. The experience from sales to delivery went fine. My son did most of it. I would recommend Craftmatic.

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    Staff

    Reviewed Nov. 11, 2013

    I’m in a wheelchair and needed the bed. The experience is absolutely perfect! It couldn’t have been better. The delivery team was just very clean. They took everything. This is our second Craftmatic. We got online, found the telephone number and ordered it from someone in Florida. She was so helpful and compassionate. It was just wonderful. I recommend this bed. I like the ability to raise the foot of it and get my legs a little higher because they swell a lot.

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 10, 2013

    I’ve had back problems for years and really couldn’t lay down flat on the bed and sleep. I’ve been busy taking care of my wife for 3 years but she passed away back in August of 2011. I had bought her a reclining chair, one of those electric ones, to help her get up and down and lay down semi-flat. After she passed away, I was just getting to the point I could hardly move. I’d sleep flat on the bed and then I’d wake up in the morning. I suffered. So I decided I’m going to try that chair out. Well, lo and behold, I could, but the chair’s in the living room. So I thought, “Well, shoot, I need to do something better than that.” So I got to thinking about a reclining bed, one that goes up and down. I went around to a lot of the local stores and some of the other stores like that but they were out of sight. Six or seven thousand dollars for a bed? Give me a break. I could buy a good car for that.

    I got on the computer, got to searching mechanical beds, and Craftmatic popped up. So I went to their site and checked it out and gave them a call. And they were located in South Florida. And I had a real long discussion with Lynn down there and he explained it all to me. And the price was a whole lot cheaper than these others. So I told him, “Well, go ahead and send it to me.” So I signed up and they sent me a bed.

    I got one to fit inside the frame of my queen-sized bed because I didn’t want to get rid of it. That’s the one my wife bought when we built the house here. They said that you could just take out the mattress and then the springs on the existing bed and that this one would just sit right down in it. Sure enough, it did. But the one they delivered got holes on the cover on the bottom part of it. And I called Lynn back and told him. He said, “Well, these people in the warehouses over there know not to use forklifts on those things.” And that’s what it looked like, a forklift punch through the cardboard and then to the bed parts itself. So I said, “No problem. They can send me another one.” They did, and lo and behold, the same thing happened… The bed had holes in it, too, where it had been punched in.

    Lynn was just as cooperative as he could be and of course, I’m not one to get excited. It’s not Craftmatic that put holes in it - it’s the dumb people they got in warehouses. Anyhow, they finally got me one delivered that didn’t have holes in it. And Lynn was just a real gentleman about the whole thing.

    I’m able to sleep in this bed. As a matter of fact, my pain is practically gone. I’m still stiff in the morning when I get up but the bed has made it just absolutely wonderful for me to get in and out of and rest comfortably. It’s been a blessing really. I just appreciate what Craftmatic’s done for me. A little adversity to start off with but they were very, very willing to do anything I wanted to do. They’d get a 5+. I am well pleased with it! Mechanically, it’s working good. It fits in the frame of my existing bed. No need to tear my decor up. It’s easy to operate. Even an old dummy like me can operate it.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 9, 2013

    I first heard about Craftmatic about 30 years ago and I’ve had one, a queen sized, for at least 25 years. It’s like two singles. And one of the singles got the old wire control and it caught fire and burned out with it up. I got a hold of Craftmatic and replaced one side of the queen. And the newer version’s got a remote, much more modernized than the old one. I sure do like that remote a lot better than the old wired one. But the other side is still working so I have an old one and a new one together. My favorite feature, of course, is the ability to sit up with it. I was having back problems and hold it at a certain position I’ve learned and that helps my back. That’s the most important thing because when you have a backache, it’s tough to navigate around.

    The experience with the sales rep and installation team went fine. I called them and had to describe what I had. And he said it’ll probably be this measurement and I was concerned that the height had to be the same as the other one. And when the guy brought it in, we weren’t sure it was going to work out that way. But we found out once you put it together that it worked out fine. I’m good with it. I’m back in business. I’m pleased and I’ve been pleased for years! It’s something that’s really helped me over the years. That’s always been a plus in my life for a long time.

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    Installation & SetupStaff

    Reviewed Nov. 9, 2013

    The Craftmatic bed is working fine. I heard about it from friends. We bought the bed for my husband’s health. The bed has helped. He’s using it and the head lift is his favorite feature. Interactions with the sales rep and the installation team went well.

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    Reviewed Nov. 9, 2013

    My mother had a Craftmatic bed and it went to a different family member. And since her death, I came up with reflux and a bad back and thought, “Well, it was good for her. It might be good for me.” So I checked into it and I’m glad I did. The bed is helping! I have to sleep with my head raised and had been sleeping for about 3 years in a lounge chair. The head will raise and I can adjust it to whatever my aching body needs. I’m a very old lady. It’s quite a relief to have it in my life.

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    Reviewed Nov. 8, 2013

    Some years ago my husband had back surgery. This is the second time we’ve had Craftmatic. The first time we had it, it helped his back so much. I usually get up at about 5 o'clock although I’m retired. But now I stay in bed a little longer…. It’s got me sleeping good! I like the fact that I can raise my head up and my body to become halfway level. I enjoy that! I haven’t tried the heat yet but I haven’t had a chance because it gets hot anyway.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2013

    My mother and her sister had purchased Craftmatic over 20 years ago. They’ve never had to have the bed serviced, never had any problems with it, and they just loved it. My mother always had to elevate her head. The bed just turned out to be a lifesaver for her. And the same was for her sister. I was letting her know that my bed just wasn’t large enough a few months ago. I said I’m looking to purchase a king-sized bed and she said, “Well, have you thought about the Craftmatic?” I just turned 49 and she said it would be an investment as you get on up in years. She said they warranty their beds really well. She asked me to consider it. Well, I did. I went on and purchased one and so far, I’m very happy with it!

    The experience went really well. They were willing to answer all questions. The young man that came out for the delivery did not have the kit, something about mounting the headboard. My father told me that I didn’t get everything I should have gotten. So when I called back, they shipped it right out and my husband put it on. I didn’t have any complaints.

    I’ve got a neighbor that’s two doors down from me. She bought the Craftmatic very top-of-the-line and only slept in the bed like six times and it’s sitting in a guestroom. And I asked her, “Why would you pay that much money and not use it?” She said her husband liked to cuddle, and you got the two twin mattresses on top and he kept falling through the crack. I said, “But there’s a lock mechanism at the bottom of the bed to prevent that and then if you put a headboard on, you can prevent that by certain mechanisms but you have to know how the bed operates.” My parents had taught me that. My mother showed me how to purchase custom sheets and skirts for the bed and how to operate it. So I’m enjoying mine... I really am. The lady at Craftmatic said, “Well, you’re one of our younger customers. Normally, it’s more elder people that buy them.”

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com