Craftmatic^® Adjustable Beds Reviews

My mother asked if I would be available on the day she was to receive the new bed. I agreed. Just prior to the salesperson's arrival, I went to the Consumer affairs website and found the article on Craftmatic and its penalties in West Virginia. I immediately called the Craftmatic office to cancel the appointment.

The salesperson demanded that I give them all my mother's personal information, which I refused. I gave them her name and phone number and told them to contact the salesperson by cell phone. The craftmatic rep on the phone said that would be impossible. Within 2 minutes the outside sales rep for Craftmatic shows up at the front door. He questioned why we were cancelling. I told him to contact his office.

He then asked if he could come inside and use the phone to verify the cancellation. I told him no that he could use my cell phone outside while I listened. He then admitted that he had his own cell phone in his car. I am convinced that this was a ploy to gain acces to my elderly mother. Within 5 minutes of his departure, we received a call from his supervisor who demanded to know why we were cancelling. I told him to stop contacting this number and he abruptly hung up!!

This event has had a very detrimental effect on the psychological health of my mother. She is quite depressed at the fact that she could have been duped by Craftmatics high pressure sales pitch .

We were told our warranty was good for a lifetime and would even pass down generations. They promised us the world and now we find we have nothing. The woman I spoke with was rude and had no interest in helping me. She said there was nothing she could do because our distributer went out of business. This seems strange because after a salesman was at our house I spoke with the craftmatic company and had somethings changed before I got the bed.

The Craftmatic I Sleep system was sold to us with the assumptiion that you would beable to sleep better and your breathing habits like snoring would be stopped or reduced. The bed was suppose to help you sleep better but it does not. I have had back surgery and I can not hardly sleep in the bed. I would not recommend or purchase a bed like this ever again. What makes it so bad is my Mother-In-Law purchased one as well. We are two families that are very dissatisfied.

I immediately called back and asked for a supervisor in which I got Mr. Vaughn again. He stated he was very busy and didnt have time to write a letter and he has told me 7 to 10 days. I asked him who his boss was and he stated Mr Magary. Of course there is no way of contacting him that I know of. My order was paid in full on 11/2/05 the day I placed the order but they have not fulfilled the order as of this date.

I'm a totally disabled veteran and my wife has had extensive back surgery (before getting the beds). We were told that the beds would alleviate many problems both she and I had sleeping. Told my sleep apnia would improve greatly (NEVER DID). We've had the beds almost for just over 2 years and both of them need to be replaced. Both the box springs and mattresses are collapsing. I have to sleep on the far right side of my bed or I role out of my bed during the night. Many times I have had to spend the night on the floor, not being able to raise mysef. I can't adjust the bed in any form to keep from having extreme pain in my body. I could go on and on but time constraints keep me from doing so at this time.

We bought a bed and when we read the papers he gave us, the company disvowed any claims. We paid $3800 for it and the mattress should have been top of the line quality.The bed did not help any of our problems.

Soon after he arrived he began to ask very personal questions. Did I have a boyfriend? Did I live alone? Would I enjoy having my hair,nails done? He only called me 'lady' never using my name.Whenever I tried to interupt him he would tell me I needed to hush. He said I must be Attention Deficient. He said he was a multi-millionaire who only works for Craftmatic whenever it suited him. He said he is in the process of buying several restaurants in Atmore, and Bay Minette. He owns several race horses who has made him millions. He is a famous chef who would love to come to my home and cook for me. He is a pro playing a piano. I was getting more scared by the minute. This went on for almost 4 hours. When I thought it couldnt get worse he got up and said Lady I want you to see this. He pulled his shirt up and proceded to explain how much weight he had lost and how good he thought he looked.

That night he started calling my home. I wouldnt answer the phone because i saw on caller ID it was him. Later he started blocking his number. I think Craftmatic is fully responsible and Im very scared if he is fired what will he do to me and my daughter.

At that visit , she was - once again - told that she needed a new footboard and thighboard. Since I am a part-time caregiver for Linda, I have contacted Craftmatic on her behalf and spoken to various people about this problem. However, despite all their promises, we still have no idea if and when they will finally repair her bed. It is now July 17th and we are truly disappointed in this company's lack of responsibility.

We decided instead of losing our money we would wait on another date, and were given another date to have the bed delivered with new paperwork. The delivery time was one o'clock in the afternoon. The Craftmatic co. called me at work at 10 a.m. and said they would be there within the hour. I drove home and at 12:45 they arrived. They had new paperwork. This time the fin. charge was 17.99%. Suzanne was called and she told me to sign the paperwork and she would have new paperwork to me within the next week. I told her I would not sign a contract with this % rate and that I had sat there for 4 hours out of work waiting on delivery and could not afford to keep leaving work.

She said she was sorry and I could cancel with a full refund or wait on another bed. I cancelled and have not recieved a refund.The driver of the truck which made the delivery said he did not blame me a bit. That they lied to many people. My mother-in law who has cancer has waited on this bed for a month. Now we must try to find another bed for her comfort.

They called me that Wednesday when they said I failed to show up for my 2 appointment's that day and and left a message for me that I was fired and to return my equipment. I didn't care about getting fired it was a really bad job anyway. I returned my equipment under the impression I was going to get my full refund for $380, they only sent me back $182 there explanation was tht they fined me $200 for the 2 appointments I missed even though I left a message requesting that day off. I would like them to send me my full refund. They also sent me into really bad neighborhoods to do my sales presentations there leads were not pre-qualified at all.

I was cheated, discriminated against, disrespected by the employees I dealt with..Diane kept telling me that I misunderstood her, maybe because I am hispanic and and old 80 yr old. She said I was confused, that she sold me what I asked for..the mattress dont even have the right measures I ordered. I am about to call an attorney to handle this issue.

I paid $6,430.58, paid for the Craftmatic I adjustable bed. I wanted the Optima, I ordered a king, they gave me a queen. I have called them they say they are going to fix it and they dont.

On 7/13/05 I called him back and he agreed that he would changeout mattress to a firmer one. This was delivered to us 7/21/05 and it was worse than the first one and harder than the floor. I then wrote Mr. Falcone a letter dated 7/26/05 and told him that we were not able to sleep on the bed and are having to sleep in our guest room. I asked if there was any way that they could work with us to refund the $4000 and perhaps keep a reasonable amount for a 'restocking fee' since the bed had not been slept on but five days. He didn't respond to my letter so called him once again 8/4/05 and asked if we could work out something.

He said that there was nothing they could do for us and the bed was ours to do whatever we wanted with it. We are senior citizens (68 and 79) and cannot afford to lose $4000 for a bed we can't sleep on. We feel that they are taking advantage of us. We are desperate.

This amounts to a 24 hour period that it is late. I only slept on it one night!!! I stopped payment on the check. (I am 85 yrs old and on a fixed income, my daughter is writing this for me). Donna At Craftmatic is being unreasonable. SHe states she already was paid and now it is with Telecheck a collection agency?

I am now going to put in collection for the balance, $2,083.94. I cannot believe that I am a customer, don't like the product and cannot get a refund. They want to come out and adjust the bed. I SIMPLY DO NOT WANT THE BED!!!! The salesman spent 4 hours with me until he was sweating. Can't a consumer get their money back and return the product. We're talking ONE DAY OVER THE 5 DAY PERIOD. That includes a weekend!!!

Had to pay for beds that are cheap, as hard as the floor; and not worth the $3800.00 that I had to pay! I want my money back and they can have their junk!

By Wednesday, 4/24/02, still had not received a call back. Called him again and he just continued giving me 800 numbers and offered no help. I finally called their consumer affairs number at 800-828-1033 on 4/24/02, left a message. When I got home from work a message from Diane Peltzer of that office had left a message. On 4/25/02, I called and spoke to Diane. I told her the problem, she said the correct bed would be exchanged on Friday, 4/26/02. I told her it would have to on Saturday, she said they did not work on the weekends. So I said after 4:00 p.m. on Friday. She then called and talked to my husband on 4/25/02 and told him the same thing, after 4:00 p.m. on 4/26/02. Then another male, my husband did not get his name, called and told my husband after 4:00 p.m. on 4/26/02.

I left my job early on Friday, 4/26/02, because we did not want to miss the delivery. However, when we got home a message from Craftmatic, Carl, stated the delivery would be between 1:00 and 3:00 p.m. Since we were at work we could not return the call. We called the number Carl left, but since they are on east coast time there was no answer. We were home until about 5:30 p.m. on 4/26/02 and no one came to deliver. Saturday morning I called the consumer affairs office of Craftmatic to leave a message, however received the message the office will be closed until 5/6/02. I then left a message with the sales representative, Mr. Al Joseph at 800-448-7489, ext #509. We used a credit card to pay in full.