Craftmatic^® Adjustable Beds Reviews

I had a bed, and it was an adjustable bed just like Craftmatic. With Craftmatic they all got a few more gadgets on it to go along. I'm adding that because let's say you had to buy car. You go out, you got a car, you can move your mirror, you can move your seat, you can heat your seat, you can do all this other stuff, and all that is a money-making progress for the company because there's more things to go wrong; therefore, they'regonna have to service it; therefore, they're gonna make money on service again. Unfortunately, that's what it is.

I've already got a friend who is looking at a Craftmatic bed because of me. I just have some issues. This Craftmatic that's all I have were left to me from my mother and they were very hardly used. They are probably one of the original Craftmatics. And my friend had bought a used one, and she's having some issues with the head raising. But I understand they can't diagnose it over the phone and stuff. So that's understandable. This one's about 30 years. It's comfortable. I just love it. My mother's had them for years. My mother bought five of them. She had two twins in the master bedroom. But she never used the master bedroom, just in case people came to stay or something. In the last minute before I sold her home, I decided to take those, and it's the best thing I ever did. I put them together and then used them as a dual king. And they're great. I love that. I love those beds.

I have six of them. I mean six speaks for itself. I like the mechanism in it, the mattress, how smooth it moves up and down, the vibrator, the heat, everything else. At present we still have six beds. I have a cottage up north. I have two doubles up there. I got two doubles down here, and I got two singles upstairs except for my bedroom. It's been 25 years since I've had my first one, and it's still working. I like the vibrating feature the most... the head's going up and down... the memory, it's good. My experience has been wonderful.

I just have a hard time getting enough time in it. Otherwise, it's very wonderful. It's very comfortable. The prices had declined to enough. It's hard because you don't know if like you're really being convinced to that. But the bed is very comfortable. I would recommend it to anybody. I really would. For my issues, like I have little back problems, it depends. Sometimes I thought, it depends on what I did, I'll have pain and stuff like that. And then when I go to sleep, when I wake up it's not there. So it's a good thing. I'd recommend it. I really, really would. I have had my bed since September or November. It's cozy and comfortable.

When I sent them the check, when they got the check, they made the arrangement to send the bed. It was pretty easy. When they came, they took the other bed apart. They took it upstairs and put it together and put the Craftmatic together. And it's the first time I'd been able to sit on the bed and get in bed. My bed was too high. I had to get up on my knees. But I've had two amputations, on either foot. So, it makes it hard since I'm not walking yet in shoes. This makes it a lot easier for me. The nurse recommended that I get a Craftmatic. They measure me to the bed so this way I can get into bed, because I haven't slept in a bed in 6 months.

I recently looked online for pricing for an adjustable bed. I filled out an info form for Craftmatic. The ad said no salesperson would call or visit, no pressure. Within the hour, someone called me. I am very busy. My husband recently had a stroke. I have no time for sales phone calls. I hung up. She called me back and left me a nasty voice mail - told me I was not concerned with my husband’s health and told me to call someone else. When the time comes to buy a bed, it will not be a Craftmatic. This woman whose name was Peggy should not be allowed to contact customers. It upset me greatly and I would appreciate it if management is informed of this woman. This is no way to handle business. I thought Craftmatic was a good reputable company. I guess I was wrong.

I think I got the Craftmatic on the 23rd of November. This is the first time I've had a Craftmatic. It helps me on my back, everywhere. I have got problems big time. That's why I said I wish I had it long time ago.

I like to sleep up on it. My husband's problems required that he sleep up too. So when we actually got the Craftmatic, we just like having the option of having our head up and that's why we like the bed so much.

I have a torn meniscus in my right knee. I'd be able to go to bed at night, and I can raise the bottom section so that my leg is not out straight. It takes the pressure off my knee. I have no problem sleeping. For comfort's sake, I'd raise the head end because I find it far more comfortable than just lying out there flat like a coffin. It's basically when you need it for certain things, the bed itself can be maneuvered to be very therapeutic. We've only had one. We've had it since 2000.

Everything was okay. I just got a letter today and it says confirmation of order and it says they charged my credit card on the file and everything is okay. The bed has been delivered, sorted out and everything. I don't have a problem with the bed or the delivery. I just got the bed yesterday. They delivered and set it up and I waited all day for it to inflate. It's one of those memory-foam mattresses. They had a vacuum fill this and folded it so. It expanded for about six hours or something.

Both of them had been very, very good. I've had Craftmatic for 20 years. This is my second one and last night, I used it. It was very good, excellent. For set up, the two guys had brought the bed. They set it up and everything. They were very good.

I have had a Craftmatic for years and years. I wore one out. I had it before our kids were raised and the grandchildren and they would go ahead and jump on this and go up and down with it, and I had with my various illnesses. I've used it probably 10-15 years before I got this replacement.

I like my Craftmatic very well and I would recommend it. I called someone else to repair it.

I am a 30 year old mother of two young daughters. I am writing to a few specific companies or individuals that I really appreciate, and am calling this my Project Gratitude. Your company is on my list. Since my surgery five years ago, I have realized how much little things can make a very big difference in people's lives. I have decided to let you know how much of a difference your adjustable bed has made to me.

Well, I have a stent put in my groin area for one leg a couple of years ago and then I just had my Thyroid taken out and so I was in a hospital bed and then when I got home, it was like, 'Oh, **, I don't want a hospital bed. But I want a bed that does all that stuff but I don't want to be sickly.' So, that's why I got this. Plus, two or three years ago, I've been up and visited a girl friend and she had a bed and she let me try it out. So, Craftmatic was on the tip of my tongue but it was so expensive that I was like, 'I can't do it. I can't do it.' And then after being in the hospital, I said, 'Hell, I'm going to do it.'

This is the second time we've had a Craftmatic Bed. We bought our first one about 15 or 20 years ago. We got rid of it and bought another bed which we were very dissatisfied with. We went back to Craftmatic.

I moved in with my son and I had a Craftmatic queen size bed and I didn't want one that big, so I called up and I ordered the full size. And I'm glad now that you do these things over the phone because years ago when I bought the other one, the guy had to come out to your house. This way, I just called up, bingo. Three days later, I had it.

After I talked with the guy the other day, my massager ... it still doesn't work on either of the beds but the massager and the way I could put my head up or down, it helped me. I really just love the bed. It's firm ... what I want. It's adjustable for my need. So yeah, I'm very satisfied with it.

Our son sold Craftmatic beds and this was probably 35 years ago, 30 years ago and I hadn't looked it up. I have to look up and see when we bought it. And it's been wonderful. We've probably moved 10 times since we had it and it's been great. We've ordered one because my husband, I guess, you know, men kind of sit in on their bed and I think the spring is probably broken.

I'm getting a new one. I haven't had one for about 25 years. I just ordered a new bed. My first bed was fine, but I needed a mattress and was on the understanding that Craftmatic has gone out of business and then I find out that they didn't so I decided to upgrade my bed, though this bed is just fine. In fact, I don't know why they don't fix it and give it to somebody that support people that would enjoy it, because it still does all the same stuff. It's going to be a month or so before I get it.

I've already recommended it to my son. In fact, I'm buying one for him. He just had a back surgery. He had a fusion of all the lumbar. And I've been sleeping on a Craftmatic for about 18-19 years. It helps with the day to day. And my wife just had a stroke and the Craftmatic is like a hospital bed. It's adjustable which makes it a lot easier to lay in bed for a long period of time. I think it's a very beneficial bed. It's adjustable and it has the vibrator. I have heater built into it as well and it works for all situations.

They didn't send a technician over in the beginning to see if it would fit on my platform bed, which it didn't. So after ordering it, the two beds that I ordered had to be returned. However, I did keep two mattresses for the original Craftmatics that I had. I have had those for about a little less than 20 years. I like the fact that they go up and down. My experience was fair. I did get a lot of help from a young man who was sent over from Craftmatic as a technician to measure and realize that it wasn't going to work and he was very, very good in disassembling everything and setting it all up for me for the two original Craftmatics.

Craftmatic Bed - I have left 3 messages, in the past 3 days, with your service center for someone to call me back regarding the remote. It is not working, it sticks. Sometimes it continues to move the bed. Sometimes the remote does not work at all. Sometimes it's on the bedside table and it moves the bed on its own. The most frustrating thing is I received numerous calls a day when I was purchasing the bed but now that I need service, no one is calling me back ... very aggressive sales team, non-existent service team. Please have someone contact me to get this rectified.

I was replacing one that I already had. My old one was 29 years old and it has had it. It's been about two months since I got my new bed. The remote control to raise and lower instead of the wired in one, I like that much better. I'm happy with the price I paid and the product. They delivered when they said they were going to. They came in. They took the old bed away. They set it up and everything and it was a good experience all and all.

It's so nice to be able to adjust the bed any way that you want. One of the main frames, it's nice and firm and comfortable and we never had problem with it. When we initially got it, it is just like it would be a comfortable bed to have and also to watch TV. I have it for at least 20 years. And it's still working great. I like the up and down features. It helps you get out of bed. It's very comfortable and adjustable. It's accessible.

Before we purchased the Craftmatic, we had to prop ourselves up with pillows, backrests and wedges which we were constantly re-adjusting to comfortably watch tv or read in bed. Now we simply are able to adjust the bed to our individual comfort using the wireless remote with a single button press.

I bought a new bed four years ago and I paid $2,000 for the bed. It wasn't a Craftmatic and it has driven me absolutely crazy. For four years, I haven't been able to sleep three hours a night, maybe four. It got to a point where it was an absolute nightmare. I quit my job because I couldn't stay awake and I thought it was me. Then, my mother was putting a new bed in one of her rooms of her house and she says, 'I have these two Craftmatic beds. You want to stick them in your room?' And I said yes. So they've been sitting in there for a couple of months. I moved the Craftmatic beds into my room. I'm sleeping eight hours a night now.

I could probably tell a friend but not favorably. The gentleman who came to set it up, they've done a good job but they've done it reluctantly. I had to sit there in the room with them and tell them everything that I wanted done and they kept saying, 'We're not supposed to do that. We're not supposed to do that.' Then, I was disappointed. I think the bed was misrepresented to me. I was satisfied with the bed but it's not as represented to me. They told me I would be getting an 11-inch thick mattress and when in fact it arrived, it's 9 inches. And I just don't think it's not as represented to me. It's satisfactory but not what I expected.

The base that I got this time had a hole in it and they sent a cover. They're supposed to send another base so I was so upset with that. It's probably been 10 -12 years long since I first purchased my Craftmatic. It helps me sleep better. I would highly recommend it - I have in the past. I like it. It's just how I want it. My experience has been very good.

I love this. The fellows came on Friday. My niece, she's my godchild and she brought me the book and she said to me, 'Aunt, you got to get this bed. No ifs, ands, or buts.' She said, 'Because your back is bad and you need that,' because I affected my back. I didn't fall. I just went to get something from the refrigerator and that's how I did it. But when I get in that bed and I put the head up and the feet up and put the vibrator on, oh I feel great and then the heat comes out after that. It helps me a lot. I would say everything is excellent. They were wonderful. They took the old bed out too.

I got the bed last week. And I loved it. So I have my Craftmatic about maybe 20 or 25 percent degree and since I got it, it's been fabulous. My issue with it is that when I ordered it, the gentleman, his name was Ross, asked me how high my existing bed was, and it was 30 and 1/2 inches. And this one is too short and I just got some. About 10 minutes ago, I bought from some lady, extensions came in. I don't know if I could install these things because I'm 74 years old and I walk by cane. But other than that, I'm very happy with the bed. But getting out of it is difficult for me. I had to raise it up.

My husband is handicapped. And he needs a hospital bed and this is a step up from a hospital bed -bigger, softer, so on and so forth. I also have a bad back, about a broken hip and I just love it. I have had it for maybe six months. I inherited one from my grandparents and then my husband didn't want it. We were much younger and I sold them and I love them but he wanted to get rid of them, so I did. And now I have them again and I love them. They did install it and showed me how to use it. It was great. We appreciate it. It was very helpful.

Everybody was happy with it and it was delivered last week. And they've slept on it for five nights and were happy with the bed and they were happy with the delivery as well. There's no problem with the guy. Dad even tipped the guy that delivered the bed.

This is my second year. Overall, the bed's periods have made my back injury easier to deal with even on my worst days. It makes my back injury so much better. My sleeping is so much better and makes getting out of bed so much easier. It is such a joy to have it.

I bought my first Craftmatic Bed over 35 years and paid less today than I did then. I can't beleive how they have streamlined their sales program. Today they ship direct. As a matter of fact before I bought my new one I wanted to help the local furniture store because of the bad ecomomy and bought a new adjustable bed from Sleep's. Unfortunately that was a mistake. The mattress was terrible, the bed was cheaply made and they had the nerve to charge $800 more than I paid for my new Craftmatic. They even tried to charge me another $500 to replace the mattress. It took over two months of fighting with them to try and get my money back. When my daughter threated to sue them I got my money back the next day. I love my new Craftmatic. It is the only adjustable bed to buy. And you can take my word for it. I am a retired Korean veteran, retired from the commercial roofing business and I know a good product, great service and a good company. I tell all my friends and relatives to get a Craftmatic, it's the very best.

My dad is enjoying his bed very much. I would like to thank everyone at Craftmatic for being so considerate to our needs. This means a lot and shows me just exactly why I buy American made products. I will gladly tell people I know how satisfied we are with the product and the people at Craftmatic.

They brought it to the house so it was very convenient. I really didn't have any trouble with it. I have had it since let me see 1982. It's been a long time. One of them works. The other one, what happened was some movers moved it from one room to another and when they put it down, they dropped it down so heavy that it broke the rocket control. I tried to get a part for it but they didn't have them now. It was a good experience, and it's not their fault my bed got broke.

I have been sleeping on my Craftmatic Bed for about a month now. It is wonderful. The mattress and remote control along with the massage function work great. I have finally gotten off my air bed and into a real bed. I sleep much much better now. I have had a Craftmatic Bed for over 25 years now. I am amazed at how the bed has evolved over this period. This newer Craftmatic Bed is so much technically improved and oh! so much more comfortable. I have told all my friends to get one. Thank you Craftmatic for making my night sleep time so comfortable.

This is my second order placed with them over the years. They were very polite and prompt. On the phone when I called them to find out if they even sold the type of mattress, I was looking for a foam mattress without any cushioning on the top. They informed me that they did have a new model like that and they gave me a good price since we were old time Craftmatic customers. And it was delivered on time. It was a painless delivery. They took out the old ones and took them away and then they installed the new ones.

We ran into a little bit of a problem with casters, and I think Craftmatic really expended themselves in trying to satisfy us. We were looking for a specific height and the casters they sent were okay, but they were unable to roll on a wooden floor if you follow what I mean. Well, I asked for a better quality of caster, and they said sorry these are the only ones they have and they gave us rubber cups to put under the wheels. I said, "Well, this is great but we are a couple of old folks. Uhh, to pick the bed up off the cups onto the floor to get it to roll, we don't have the strength to do." I mean maybe 20 years ago I could have done it without a problem. Today, I am lucky if I can even pick myself up.

The people that delivered the bed to the rural village were very capable people. I think they were contractors of sorts, rather than employees of Craftmatic. However, they were very qualified and knew what they were doing. As far as comfort, we are currently in our vacation home since July 1, so we only really had about 6 weeks in with the Craftmatic bed. We were very pleased with the flexibility of it and the comfort of it. I think this will be our last bed!

I have just now placed an order for a new Craftmatic bed and I can hardly wait for it to arrive. I am confident that my new bed will improve my sleep and any morning back aches. My father had a Craftmatic bed years ago; I am guessing he got his in the 50’s. He finally replaced the old one with a newer model Craftmatic bed in the late 1980’s. He wouldn’t sleep on anything but his craftmatic bed and backs were his business. More

My back is bad, and I've had a triple bypass so it helps me sleep. I've had this bed here about 4 years. But the bed I had before that, I had about 12 years. I'm happy with the quality and product. I would tell my friend to hurry up and buy one! My experience has been excellent!

I've had a Craftmatic bed for 35 years. I would not change that bed for anything in this world. Once I like a product, I am with you for life, once you please me. In my first 5 years of marriage, I think that my husband and I went through about ten beds with the mattress. And I was spending thousands and thousands on these mattresses. One day these two men showed up at my door. I am going back 35 years because they don't sell door to door anymore; it's all on computers. These two men walked in and told me about Cratmatic beds and they demonstrated it to me and the whole 9 yards. I said, "You know it's very expensive." And he said, "Miss, you will not be not satisfied." I said okay. Well, I figured, "What the heck. I mean I'm spending so much money on these mattresses anyway. I might as well spend a little more money and see how good this mattress is."

We've had a Craftmatic bed for over 20 years and we love it! We had relatives that had Craftmatic beds and raved about it and so we got it. We've had a very good experience when we needed new mattresses a couple of years ago. They were very good.

With all of my treatment in the mornings it was very hard for me to get up, so I wanted something to help me lift myself. That's why we got I the Craftmatic bed - now I can get up, I can lift myself out of bed by putting myelf in a sitting position. And even when I am laying down and my leg hurts I can adjust it to find a more comfortable position. It makes my life much easier!

They were all very friendly and very pleasant people. They were very helpful with any suggestions they thought I needed to be aware of. They were all just really nice exceptional workers.

I've got two Craftmatics. I've had mine for 17 years and have never had problems. This year I just bought my son one, who is physically disabled. And oh my gosh, I can't believe the difference for him. It’s fantastic! It can get him in different positions and stretch him a little bit. It makes him so happy. I think all disabled kids and adults like Cody should have one - better than the hospital beds! And it looks nicer than a hospital bed. I’m never happy with the price I paid. I mean come on, in today’s economy… But yes I am very happy with the product, yes, very very!

I really like it. I bought it in December. Because it’s adjustable, because I have arthritis and so I can get my legs up; also, I had surgery on my legs because I had blood clots and I had to have them elevated - so that’s mainly the reason I bought it. It’s really comfortable. More

We've had Craftmatic for the place we had for 25 years. You can use it to raise your head, raise your feet. It has a heating unit. It has a vibration unit in there. We had no complaints with Craftmatic because we've had it for so long. We've moved from Florida to Maryland to Pennsylvania with our Craftmatic.

I was very sick and I got a Craftmatic bed. And boy, I enjoyed it. It was really great. It was fantastic. I'm now using oxygen so my head has to be up my legs have to be up. It's perfect for me. My back sometimes hurts me in my rear end and I use the massage and oh, it's just relaxing me, so it makes me feel like a million dollars.

It's a wonderful bed. I love it. I like the way I get sleep - I get a comfortable night's sleep. The vibrating and the wave, it just puts you right into sleep. And the mattress is comfortable. I highly recommend it.

I had an automobile accident and I had my broken ribs. Because of my Craftmatic bed, I can sleep. And I have had my bed for 37 years. It was worth 3 times to 4 times over what I paid for it. The ordering process was very easy. It's very fast, and not difficult to put together. When the mattress was installed, they showed my husband how to use it. You have a remote control. It's attached to the bed so that you go up or down whenever you want from the head. The setting is on the seat.

I would like to tell my friends that if you ever purchased one Craftmatic bed and slept on it, you would never want another bed but Craftmatic. I've been using it for 35 years or more. I'm on my 4th bed now, because they keep advancing them better and better all the time.

Thank goodness for my husband researching on ConsumerAffairs about Craftmatic adjustable beds. We were going to purchase one after we had a salesperson do his demo with talks and a DVD demo. He kept avoiding the total price and then finally told us $17,990 for the top of the range model. Astounded, we said no way. Then he made a phone call to his "superior" and said he had explained our situation and would drop the price to $10,000. We still refused, so he made another call to his "higher superior" that said if I told no one, he could do a deal for $7,000 if we signed on the spot right there and then. Really, from $17,000 to $7,000? We said we'd discuss this when he left.

I just want to tell you how much I am enjoying my new Craftmatic bed. It is higher than my old one. The control is much easier to use and to keep handy. Needless to say after 30 years (I bought it in 1982), the mattress left something to be desired. In December I was very ill and had trouble sleeping. I promised myself a new mattress, but surprise, surprise... I got two new beds. I originally bought twin beds as my husband was very ill (required 3-4 pillows). A friend told me about Craftmatic. After checking them out, I got them. I have not been sorry in all of these years.

Below is a complaint I wrote in January about the massage motor on my Craftmatic bed. Craftmatic's response is an email telling me they were going to contact me about getting me a motor. Just letting you know that these responses are as bogus as the warranty since I was never contacted by anyone and still have no motor! Upon becoming disabled in 2004, I spent $8,000 to get a top of the line split king Craftmatic bed. A few years ago, the motor quit on my massager. I contacted Contour and I had to send them the old motor and $30, and I got the replacement.

We purchased our Craftmatic bed app. 10 years ago. I did not want it; my husband did because of the lift at the head of the bed. I, like many others, feel this bed is a glorified hospital bed. Now my husband’s bed is broken down on the outside and makes him feel like he is rolling off. The beds have never been what they are made out to be at all. The mattresses do not match. The rails at the foot of the bed do not match. They had to come and replace the motor on his bed, because whoever the idiots were that put it together put it on backwards. When they delivered the beds, the mattresses were of different heights so when they put them together, one was higher than the other and they felt that wouldn't be a problem. After we said "yes, it would" they brought us another one a few weeks later. The man that brought them just couldn't understand why I did not like the bed. I was also promised two pillows because of the problems, but to this day I have yet to receive them. I was also told I would be in a commercial for the beds. Can you wonder why I was never contacted?! I would bet I will never hear from you, but if you do contact me, we want a new bed or our money back.

I purchased my Craftmatic adjustable bed in 2005. I only had to replace remote once and the black box. Now, I have an issue with the black box again and Craftmatic is trying to charge me $437 to replace it. The first black box was $100. Now, what a ripoff. Be careful when purchasing the Craftmatic adjustable beds because after they scam you into buying one, they also scam you into buying parts and labor. I was thinking about getting a new bed from Craftmatic but after this, I'm going to Tempur for sure!

I bought the bed on 03-27-07. I have called 1-800-529-5388 numerous times. A repair person came to my home, checked the bed and said they did not have the part to raise the bed, and I get the runaround - "We will call when we get the part." This has been three months ago. I have been sleeping in my lift chair because I cannot lie flat, which is the reason I bought the bed. I've been sleeping in a chair for three months. Payments are current with just a small balance. I do not plan to pay more until I have the issue settled.

I was deceived. Craftmatic goes through HC Processing for financing. When asked what the interest rate is, the answer is always the same, "I do not know." The fact is they do know 28.8%. They also shipped me the wrong bed - one side was to be a hi-lo for my wife and one was to be an adjustable bed. When I called them, they agreed and said that they would discount the unit quite a bit if I agreed to keep it. I did; they did not. They are liars and crooks. Stay away and do business with a real local company.

We broke the remote control for a Model one. It took two weeks before we were able to leave our information and credit card information with a human. This was two weeks ago. We have phoned twice this week and left a message with no reply. We have never had a worse experience with a company that refuses to do much of anything except sell a new bed. The massive complaints on various websites go to establish this is a policy that is done company wide here and overseas. Now we must go to the credit card company and at least try to get a credit from the company back to our account. Sad, sad.

Warranty on adjustable bed - The bed has been torn up over a year. I have repeatedly tried to contact a person for the warranty to fix my bed. They all will but you must have three or four hundred dollars for parts plus what the repair cost. It plainly states in the warranty that everything is covered for ten to fifteen years and for the first ten years. All I have to pay is fifty dollars for the home service. All parts are still under warranty but there is nowhere I can find anyone who will recognize this warranty. I purchased the bed on December 31, 2004, so as you can see, the ten years is coming close to an end. What can I do?

I ordered a bed online. Before delivery, I was told by my mother's nursing home that they needed to have the specs before the bed could be delivered to my mother’s room. I called to get the specs, but the sales people I spoke with didn't know the answers. Eric of Craftmatic offered to speak with the nursing home and told me that he could provide them with the specs they needed. After Eric spoke with the nursing home, he told me that another type of bed, a low bed should have been ordered.

I experienced delivery and setup problems with Craftmatic Beds. The bed was delivered but is not adjusted to the right height. This prevents him from moving into an assisted because he can't get into the bed. Repeated calls to Craftmatic have not rectified the problem. Perhaps I need to return the bed.

We had been happy Craftmatic owners for nearly 30 years. About 6 years ago, we replaced our mattresses (split queen). They seem to be wearing out sooner than the old ones, seeming to have a dip in the center, even though we flipped and rotated the mattresses regularly. We finally bought a 4" foam mattress topper that seems to work well, though that shouldn't have been necessary. About 2 years ago, we replaced our foundations. A few months ago, I heard a loud cracking noise when I lowered the head. This continued for a few weeks, then it stopped.

I just want to drop you a few lines and let you know how proud I am of my Craftmatic Adjustable Bed. It was delivered yesterday (03-01-12). I slept on it last night and words cannot express how good I slept. I elevated the head and a little in the foot, since I have a bad back. I slept sound all night and waked this morning feeling very refreshed. I have not felt this good in a long, long time. Thanks to you and Craftmatic Adjustable Beds.

After sleeping on this bed, I got one for my husband after a couple of years. Sleeping on the mattress, it has a sunk in the spot where we sleep. Springs poke you all night. We both have bad backs and have not had a good night sleep for some time. For the money they charged it, it is not worth it! I would never recommend this bed to anyone, not even to my worst enemy!

Upon becoming disabled in 2004, I spent $8000 to get a top of the line split king Craftmatic bed. A few years ago, the motor quit on my massager. I contacted Contour and I had to send them the old motor and $30 and I got the replacement. It's now gone out again and I called them for the replacement (which is under a lifetime warranty) and they informed me they were no longer honoring Craftmatic warranties and the motor would be $149 plus shipping. They said now that Craftmatic is back in business they are no longer honoring the warranties that they were honoring when Craftmatic was "out of business!"

I bought a Craftmatic Bed in 2004 with a 15 years part contract lifetime warranty. Now, it's 8 years and the remotes stop working and I cannot get service unless I pay. The contract is with Craftmatic/Contour Organization Inc and they do not stand up to their contract deal.

craftmatic bed

The mattress is defective. The vibrator after two years is shot. I can't find parts. This company should be taken to task for such high prices for such cheap beds. Shame on you Craftmatic/Comfort people.

My brother and I purchased two beds, one king-size and one full-size XL. The amount paid was in excess of $8000.00. Both beds have not meet the criteria that was promised. Within 3 years, both mattresses have failed. The middle of the mattresses sag in the middle, making any support for your back redundant (one of the reasons we purchased the beds). Attempts for support from Craftmatic have been ignored. In my opinion, this is a very corrupt company. I would like to know the CEO's name and address. I would like to return his products and encourage him or her to "shove them up their **". I would be glad to help the process.

My parents, who I take care of now, purchased Craftmatic Beds 6 years ago. The purchase came with a lifetime warranty for the motors. Last December the motors on both beds stopped working. My father called and stated that he is not sure what happened. The lady asked him if he had a power outage in the house, and he, I am assuming said yes, (again, he is 77 and does not even remember the conversation, and remember that he called).

I am giving them a half star. I bought the Craftmatic adjustable bed in August 2011. I finally received it in on September 28, 2011. After two nights of the most uncomfortable sleep that my wife and I had, I called Craftmatic at 4 AM; I told them that I wanted to return the bed as soon as possible. At first, they told me that I could not return the bed until after 30 days. I told them that I only had it for two days and the center of the mattress already started to flatten. I also told them that I have not slept in two days; I have been sleeping in my recliner, and that in my line of work it can be hazardous, since I am a police officer for the state of Connecticut.

I purchased two Craftmatic beds on behalf of my parents. They said I could pay them directly, and had 3.5 years to pay.

I received a phone call from Craftmatic. They said they were entering me in a contest, not trying to sell me anything. They asked if it would be alright if they send me some info and a $500 certificate. Then, they set up an appointment to have me receive the info. A lady named Vicki showed up. She showed me a video and asking me all kinds of questions. She told me that I should have back surgery. When my doctor said not at this time, then she asked to see my bed. She immediately laid down on it with her shoes on. I have a numbered quilt, but there are not a lot of them. Then, she took my cushion off my couch and threw it on the bed. She asked me to lay down and put it under my legs. This hurt my back as I have bulging herniated discs and scoliosis. I laid down again on my bed, going on and on about health issues that I do not even have. I told her enough.

I was pressured to purchase a craftmatic bed to help my copd. I spoke with Marty ** who told me there was a no risk 30 day guarantee, and if I was dissatisfied they would pick up the merchandise and I would receive a refund of the $4800. I paid minus a $400. shipping fee. After only one night on this bed, my husband said he felt like he was sleeping on a slab that was trying to throw him off the bed. The mattresses are shoddy and very uncomfortable. I called and told Marty that we did not want the bed, and he put us through to Eric who said that for an additional $395.00 he would send us pillowtop mattresses. I told him I would not pay another dime, and then he said that since I had paid alot for the mattress he would send new ones free of charge. I declined as my husband did not like anything about the bed.

We purchased a Craftmatic Bed approximately 6-8 years ago. We had the bed a short time before a technician had to come by, and he decided to change the mattress. This was done several times. After that, the motor went with the head and foot of the mattress raised and the middle sunk in. We also are elderly people. This company has taken advantage of the senior citizens. Contour or whoever purchased the company should have checked them out before purchasing them. They should be responsible for either making the beds so they work properly, or returning part of the money that was used to purchase these beds to the purchasers. I have no back problems, no problems with my legs or walking or sitting, and I fell out of this bed.

Purchased their very expensive king-size bed, which is really just two twins shoved together, with a "lifetime" warranty a few years ago. The mattress "heating system" was a heated mattress pad (seriously?). The massage system so loud it is annoying. But I kept the bed because I needed the elevated headboard. Now, the mattresses are totally warped, big sink holes in the center (though they were turned regularly) and the side of one slants so much that I feel like I'm falling off it. The other mattress is so broken down that when I sit on it I "hit bottom".

I'm lodging this complaint for my 80-year-old father. A little over 4 years ago, he allowed a sales rep into his home. Unfortunately, I didn't know of this until after he already signed on the dotted line and had the bed delivered and set up. This bed is a joke. The mattress wore out after only maybe a couple of years. He was the only person that slept in it. This company is a rip off and they need to be shut down and punished.

The first bed I purchased from Craftmatic was in 2004. The purchase price for the bed with an orthopedic mattress was $3000. This bed came with a comfortable mattress and a full-size box spring/mattress pad. No problem with the first bed.

After 6 years, I needed a new wired controller and mattress for my mom's twin size bed. Craftmatic people wanted to charge me 125 for the controller, (s&h not incl) and 540 (s&h not ncl) for the mattress. This is nothing more than a total rip-off.

I filed a complaint on 10/17/10 but finally received a service call and the bed was serviced and back in working condition. We love our beds but they took 6 weeks to get it repaired; the bed needed a new controller to the tune of $l32.50 for the remote and a service call fee of $150.00 but my husband is happy to have his elevated bed back. Thanks to Craftmatic which is now Contour Beds.

After 6 years, I needed a new hand controller and mattress for our King-sized bed. Contour Beds (new owner of Craftmatic) wants to charge me $128 for the controller (S/H included) and $700 (S/H included) for the mattress. I believe that Craftmatic changed its name to get away from honoring their warranties. We really love our bed and chose to spend the $5000 for it, hoping we'd never have to buy another bed. It's funny how the Craftmatic website still exists. You'd think they would have put the new name on it letting Craftmatic customers know. Talk about deceiving!

We bought a King-sized automatic that was basically 2 twins. Each side could control their side of the bed. That was 5 yrs. ago. We hate the beds. They are so uncomfortable. I spend 80% of my time in bed. I fill no comfort in the beds. If I flip the mattress over, it keeps sliding off the frame. My husband lost his controller last year and I can't get anyone to help me. I have emailed them many times without any feedback from them. The bed we had prior to this one was more comfortable. I feel like not paying them any more to see if I can get a response.

Harold - Craftmatic is much more comfortable. It is easier to get out of. Patricia - It is easier to help in while he needs to be in bed and easier to change sheets as bed is higher than a regular bed.

I have back injury in three levels of my back from a work injury and later a surgery at lower back. Craftmatic was good in the beginning, I even convinced my mother to purchase a bed. She is so disappointed because she also is in a lot of pain at bedtime and in worse pain through the night. Her mattress is only a thick foam, unzip the mattress cover and there is only foam. This bed cost my mom $4000 and my bed was very close to $5000 but now I have a bed that's very painful. I have a double bed that makes me feel not only painful but like I am falling out of the bed. I flip both mattresses as instructed once each month. One bed is stuck in position. It cost $150 to visit, repairs are additional. The bed squeaks badly. I cannot afford to buy another bed or mattress. And I hate when it's time to go to bed. I use more medication because of the painful bed I sleep in. Customer service is so unprofessional I don't want to talk to them anymore. I feel worst for my mom because she's sleeping on foam that costs $4000...painful.

They call your number then hang up. The caller ID is 0882439200. I returned the missed call and get an answering machine with no company details. This is a telemarketer - Craftmatic in South Australia 1300 272386. I rang them up and gave them an earful.

I have a Craftmatic 1 Adjustable bed and have had to replace the wired hand control about 2 years ago. I paid $50.00, which I thought at the time was too expensive for a lightweight, plastic plug-in controller. It lasted about a year and now, Craftmatic has been bought out by "Contour" and they want $125.00 plus $8 S/H. This is nothing more than a total ripoff. After spending $4000.00 on a bed, they know they can get outrageous sums for any little part the bed needs. Their aftermarket manipulation is dishonest and nothing more than a scam.

Craftmatic Adjustable Bed made sleeping possible again! In 1994, I bought a queen-sized Craftmatic. I just bought a king-sized Craftmatic and a new mattress for the queen (which still works well) and made it my guest bed. People who visit love it.

I bought a Craftmatic Bed for my mom in 2004. I paid $3,400 and sometime in 2006, the bed stopped in one position. The remote didn't want to do anything. My mom slept like in a bent position. She used to complain about body pains. I called to see if it could be fix it. They want to charge me $150.00 plus parts; the only warranty is the motor.

These beds are rip-offs, over-priced, poor quality and they tell you that sell sheets for them but they don't. They prey on the elderly and ill.

The first call I received, 6/22/10, at 9:23 a.m, a woman called and told me that she had a $500 gift certificate for me. She was interested to know what kind of bed I had. I told her I had a bed like CraftMatic. She wanted to know if it would be okay if she sent a salesman to our home. I told her that it would be okay. Then, on the same day, 6/22/10, at 9:4 2a.m., another woman called to verify that appointment. Then, later that morning, my husband calls me from work (he does everyday on his break time). He says that he has to work late on the day that I set that appointment up for. He said call them. I didn't even get the time to call them, and at 10:17a.m., on this same day, another woman calls from CraftMatic, again, verifying the appointment. I told her that we could not keep that appointment and we'd have to reschedule it. We did that.

I bought a Craftmatic Bed and the board on the bottom broke. I paid for their repair man to come and fix it several months ago. Since then, we have been finding screws in the floor. I'm 83 years old and can't get down to check, so when my Son comes tomorrow he is going to get down and see if it has broken again. If it has, I want my bed fixed and no charges.

I don't remember the man’s name now, but I also agreed to let a guy come by to talk to me about their beds. I have had back surgery and can't sleep all night. The guy, who said he was a preacher, lives about 70 miles north of Jackson, MS. He came out and was only supposed to be here a short time demonstrating the bed on a tape, and took forever to get rid of him. His sale tactics were awful, and just wouldn't take no for an answer. I was coming up with all kinds of payment plans and even stated he had a repossessed bed that he could sell me for about 75% less than the new one.

My husband is still paying for our Craftmatic bed. A salesman came to our house and guaranteed that my back problems would be eliminated if we buy a Craftmatic bed. He showed us video and sold us the bed on discount. Prior to our purchase, I slept in the recliner because our queen-size bed kept me in pain. I should have kept that old recliner.

The baseboard broke on December 23, 2009. I called company and was told they couldn’t fix it till after the holidays. I’ve been calling at least once a week since. They called me on or about 4-13-2010. They said a new part was in and said they would contact me the next week to fix it. I have made several calls since I talked with the supervisor and others, no response.

Mattress is defective and the company won't replace.

My parents purchased a Craftmatic bed and paid the amount of $4,300 cash. They requested service on the bed since the motor went out and a service representative came to the home on March 3, 2010 and put in the service order for $69.55. My parents are 79 and 89 years old. When I visited last month, I went to the Craftmatic Store in Caguas and spoke to the manager there along with the secretary and made them aware that the bed had not been fixed. They said they had no idea when the part would come in since the company had been moved to Europe. My father called me today and informed me he went to the manager again today and he informed him they would only order the part if they had to order additional parts for other clients. I am very upset since we were informed this had been done and obviously the part had not been ordered. My parents are in great need of their bed and this is unacceptable. Please let me know what can be done. My parents cannot use their bed and both are elderly. It is important that their bed be positioned. My father is unable to change the bed; he has a hernia and my mother is bedridden.

I purchased a bed from this company last July, it actually made my condition worse by putting my body into cramp spasm's with the vibrating motors. I cancelled it within the allotted time by e-mail, though I must admit I'm new to this and I sent it to the wrong address as I got one back asking "are you sure its us John" so I 'phoned the company.

I am 83 years old and obviously too trusting. This gentleman came to my house, showed me a video and a great sales pitch. I bought the Crafmatic in 2007 and about a month later, by email, I complained about the bed sinking in the middle and no support under my knees, only lifted my feet straight up. They never replied. Then I had two surgeries and never got back to them. Now, not only does it sink badly in the middle, but the covering is coming off the bottom mattress. All the stitching is raveling out and the fabric is separating from the form. I paid 4,500 dollars because my doctor thought it would be good for my many ailments. I am a widow on a limited income and feel as though I have truly been conned, thinking I was dealing with a reputable company. Is there any hope I can get the right bed?

We were told our bed had a lifetime warranty. I have tried to phone and send emails and receive no response. The hand controls do not work properly and the wheel locks do not hold. I am 77 years old and I am afraid that if I happen to lean on the bed and it rolls, I will fall and become injured. How can I receive a response from them?

We purchased a bed from them because of my spinal stenosis. We purchased it on 9-6-06. The mattress is so uncomfortable. It is sagging in the middle and we can not sleep good at all. I was told that we had a 15-year warranty on this mattress but to replace it, it would cost $400. We paid over $3000.00 for this bed and I do not think we should pay for a replacement when there is a warranty. Our back is getting worse, can not sleep without back pain and can not lay in the bed for more than 4 hours without pain.

I also purchased a bed due to hernia and cervical injuries. Within 6 months, the remote broke. They brought a new one and said, "Normally, this would cost you a lot." They took 2 days of different scheduling to get them out. Now, the bed is caving in in the middle of the mattress and is very uncomfortable. I still have all my paperwork but don't need the stress to see about another mattress that would cost me a fortune I don't have. But my massage still works. They came out, but it was like begging them for it.

We bought our bed in 2005. We only had the bed a short time when we had to have the hand control replaced. All the hype about the good of owning a Craftmatic bed went out the window shortly after purchasing it. I even emailed all the people who I gave as maybe wanting one and advised against it. It has never relieved my back pain, as I was assured it would.

We purchased a Monaco Craftmatic Adjustable with the massage and heat in 2003. Not cheap, more than I ever thought I would pay for a bed, but we were really impressed by the sales pitch and warranty. The mattress binding has come unsewn and our warranty paperwork states that the Monaco has a lifetime warranty on the mattress. The company says they do not honor that. How can they get away with that? I have it in writing, which they asked me to fax to them to verify, but still said they wouldn't honor the warranty. They said our only option would be to purchase a new mattress.

We purchased a King size Craftmatic bed with a lifetime warranty in 2004. The remote motor went out about a year ago and we called and were told Contour had bought them out so they sent out 2 nice young men that had a special tool that fixed it in 2 seconds and charged us $165.00 for the service call. But they told us it was supposed to cost a lot more but they would make up something so we only had to pay the $165.00. Now both sides have gone out and I cannot even get a new number for them.

My mother invested in a Craftmatic bed and has been unable to sleep in it since the purchase; the mattress was too hard and the bed too short. When she contacted the company for a refund, she was told they cannot refund the beds. I think this is a load of crap. She sleeps in a lift chair and still here sits this bed- nothing but an eye sore.

I called and got Adjustable Beds instead. Craftmatic is out of biz and they want a $125.00 plus tax and handling for a simple featured remote. The bed has a serious problem on closing up at both ends at any given time without notice. I asked a question and got a frank...almost rude reply; "A service charge is $150.00 plus parts and $100.00 per hour labor." I hung up and will trash this one for a certified hospital bed for my mom.

There’s an 86-year-old woman that I look after and love like a mother. I bought a bed in or around 2003 prior to the 2004 hurricanes in FL. She is on a fixed income. Thank God military has insurance, but whatever money she gets the first of the month goes to bills, etc., and by the middle of the month she has no money left for food. This is just how she is. I wish I were able to help her more. I just can’t. Anyway, her bed and her home were destroyed in the hurricanes of 2004. So after that, she then could afford things even less. So now she recently got a phone call claiming to be a lawyer (clearly it was from a collection agency). This guy told her if she did not make arrangements, that they could take her house. She is 86. She believes this. She is scared to death that this could happen so she gave him her checking account number and agreed for them to take money out monthly to pay this off. Please any advice you may have that I could do or advice I could give her would be greatly appreciated.

My bed has been stuck in the up position and will not move. It doesn't work and I can't sleep at night. I was told it would cost $100 plus to get it fixed. I am laid off from work and can't afford to have it fixed right now. I hate to even go to bed at night because it hurts to go to sleep if I get any sleep at all.

I got a call from Craftmatic that they were going to be in our area and would like to stop by to show us info on the beds. The appointment was for 6 pm, but when no one showed up. I contacted the company and got a real nasty person who told me they had no one in our area. i was not only mad; I suggested no one use that company again. They don't know what is going on in their own sales offices.

I was offered a chance to win a bed and it was made to appear that it was the same company I attended a demonstration with (It was not and this is a clear case of fraudulent misrepresentation). I had a visit from a salesman and bought a bed for $A6165 and paid a deposit of $A1500. The bed was delivered two days later. The heating is not provided (case of fraudulent misrepresentation), wave massage is also not provided (as above). Also, half the buttons are not operational and there's no manual provided.

This is my second complaint. The first is that the bed is extremely uncomfortable, and I was told it would help my back. Now I have written to the company about the fact that the mattress is tilted, and it feels like I'm going to slide out of the bed. Since I wrote to them a few weeks ago about that, I have now lost the use of the remote. My bed is now stuck in a position that I cannot sleep in. I was trying to get it to work, and was adjusting it when it quit! I put in new batteries, and checked all outlets, with no success. Now I have no bed! I wrote and told them to come get their piece of junk, with no response. I am going to send out another letter today. I have quit making payments on this bed. I already had to replace the motor once, for the massage. The new one is so loud, I can't stand to use it!

I filled out a Craftmatic Bed Sweepstakes card. I got a phone call from the sales woman, she said she was going to come up and talk about the bed and if I didn't want the bed, she was going to give me a $500 gift certificate. She never did call or show up. I come to find out that the $500 gift certificate she told me about is supposed to be used on the bed and not for anything else. She was not specific about the gift certificate. She made it sound like it was a regular gift certificate that you can use on anything you wanted and she was a no call and no show. I waited and waited for her to show up, but she didn't have the decency to call me and let me know that she wasn't able to come.

I purchased this bed on Feb. 19, 2007. I was originally charged $4002.37 for the bed. Today is May 2009 and I've been told that I owe over 5,000 dollars for the bed and I've made consisted payments of $150 for two years. I have paid 2,500 dollars on merchandise/ I have not been given any credit towards the bed. I am interested in getting my money and or returning Craftmatic bed for I am not happy with the bed. I've called and made numerous complaints.

We filled out the postcard that said win a free bed in May 2007. The man came out and tried to get us to try a bed. He even put his manager on the phone and he practically begged us to buy this bed, which we knew we couldn't afford. He offered us all kinds of deals and payment plans, but we stood our grounds and did not buy. Now I'm reading all these complaints. I'm glad we followed our first minds. Then we received the $500 gift certificate for just letting them come out and demonstrate this bed. Each time I went to the website to try to redeem it, they had all these weird things that no one in their right mind would buy.

I purchased an adjustable bed from Craftmatic of New England in Boston, MA on 6/14/2009 from a David ** on a layaway plan. The company was then sold to Contours of New England sometime around September 2008. I completed the payments on 2/17/2009 by personal check of $655.00. Larry ** was the man in charge that I spoke with. He told me that they, whoever they are, would call and set up a delivery date. I waited for at least two weeks and nothing happened. I called back only to be told they would be calling, but they never did.

Several years ago, we were high pressured into buying twin Craftmatic beds in excess of $6,000 to replace our old king bed. I won't repeat the criminal techniques this company uses to sell their product for over twice a realistic value because thousands of complaints, several lawsuits, state and federal investigations, and now a senate investigation addresses these issues.

I foolishly sent in a postcard saying "Win a Craftmatic bed". Before I knew, it was a scam. A saleswoman was at my door. She stayed over 4 hours badgering me & using the tactic of the price is lowered for this sales campaign only. I was so exhausted I agreed to buy a full-sized bed for $3990 which I could ill afford. This was on a Friday. She told me the bed would be delivered the following Monday. I told her I needed more time to get rid of my current bed. "No," she said; they had a schedule to keep and the bed had to be delivered that day. I was never told I had a trial period.

Back in October of 2007, I was shopping for a Tempur-Pedic bed and asked THEM to send information and/or a representative. Their deal was to try it for three months and then I could work out a payment schedule of 20-50 dollars a month for the queen size that I wanted. I admit that at the time I was still going through the post traumatic stress of losing my fiance and was drinking to excess. The man that came in the middle of a work week was sitting talking to my mother who is 83 and not well educated. In the inebriated state I was at the time and tired trying to stay employed, sleeping better and getting rid of the bed that had memories tied to it was welcome.

On January 2008, I purchased a Craftmatic bed for over 6000 dollars. My wife was in a recent accident from her job and she was in a lot of pain. I saw the Craftmatic bed advertisement on TV and on the internet so I signed up for a free demonstration. Well, to make a long story short, I found myself being pressured into $6000 in debt with a monthly bill of $325 and a broken bed. As for the $500 shopping certificate, we could never use it because on the WAshopping.com, there is nothing worth the amount of shipping and handling charges being offered. I'm tired of people taking advantage of me and my hard-earned money. If anyone out there knows about a lawsuit going on against this company, please blog about it. I want my money back.

The bed is a piece of junk... Finally last night, had the head up - it broke! It won't go up anymore. They said it would get rid of back pain, never did. Don't buy one of these.

While trying to find a phone number for Craftmatic Beds over the internet, I ran across the Consumer Complaints and this form. I never thought that I would hear that so many folks are experiencing the same problems I did with Craftmatic Beds. After reading a few of them, I was anxious to share my story also. I've been in a very desperate situation since I purchased my queen size Craftmatic bed on 2/5/2005. Even though I told the two delivery men that I thought that the bed looked lopsided, they didn't seem to think that it was much of an issue.

We were looking to buy a bed and had called several different companies. When we called Craftmatic, I told them that my husband and I both had health problems. They listened and promised that their bed would help us, and explained to us why their bed would be better than select comfort, and therapeutic. Then, when we decided that we may be interested, the rep talked us into a king-size bed and said it would be better for us and would cost the same as a queen.

I have back problems and trouble sleeping at night. The salesman talked me into buying this bed, telling me it would take care of my problems. The bed is not comfortable. When the foot of the bed is raised, it just puts your legs straight up. There is no other adjustment. In other words, if you raised the head and foot of the bed all the way, you would be bent in half!!! The motor for the massager blew out within 2 months. They sent a new one, which is so loud that I can't use it. I also had to install it myself or pay a fee, and that was not easy. I quit paying payments, but got so many calls from HC Processing that I started paying again. I quit using the bed for a while. I decided to try it again and just can't sleep on it. It hurts my back too much. I want to return it and stop the payments, but they won't do anything. It is also difficult to get in and out of this bed since the mattress seems to move around on the frame, and it rolls. My back hurts from this bed. I cannot use the leg adjustment at all, and can't use the massager. I simply can't pay for something that I can't use. I cannot afford to get another bed if I'm paying for this one!

In May 2008, we had a person named T.K. ** come to our home to show us the Contour Adjustable Bed. During the presentation, Mr. ** realized that we were a gay couple and he started fondling himself, thinking this would either help his sale or something else. We ended up wanting to purchase the bed because of my severe back problems, for which I've already had 24 surgeries. We were told we'd have a 30-day trial period and that the bed would be delivered within 10 days. It took them 21 days to deliver the bed. We did not even receive copies of our contract until the bed was delivered.

On 6/14/2007, I put a bed on a layaway plan with Craftmatic Bed of 2001 Beacon Street Brighton, MA 02135. The agreement was I pay $100 a month for a $2,555.00 bed. I have paid each month $100, and a few times, I sent $200 when possible. On 4/9/2008, I received a new invoice with the name of Contour of NE. I kept up with the contract with the same payments of $100 a month. In September, I called because I had not received an invoice from them, but my checks have been cashed. I had a hard time reaching them, but was given the number through a Craftmatic salesperson by a telephoning the Craftmatic people on the internet. I called this company Contour of Ne. They said that they had bought the company and honor the contract. My computer had gone down on December 15, 2008, so I had to check my bank statement. They had cashed the check. My bank statement was late in coming for the month of January 2009. I was calling to tell them to deliver my bed. I have scraped together the amount of $555 in my hands and told them to please deliver the Craftmatic bed.

I purchased a Craftmatic Bed in December of 07 because I was diagnosed with SM and other back issues. I had been sleeping on an air mattress because I could not sleep in my regular bed and I wanted to be able to again sleep with my husband rather than next to my husband's bed. Well, for the first couple of months it was okay. We got the heat and massage options on it and the massage really made it better for my back. But the mattress started sagging, which was why I could not sleep in my other bed to begin with. I have tried to call to have them come out to do the recommended upkeep on the motor for the massage several times over the last year and have never been able to get in touch with them. The mattress now needs to be replaced and the massage is now starting to fail and that is the one thing I need in order to help my back.

I ordered a Craftmatic bed for my mother that they overcharges me $4500 to my finance company named HC Processing Center.

I wrote earlier and said about one of our twin bed motors not working but forgot to say about the mattress. We had to buy two twin mattresses because what we had started to sag down in the middle and edges. Then also, we were not able to get a hold of anyone. So we got new beds.

We bought our twin Craftmatic beds on Nov. 03, 2001. They came to our house and talked us into a new bed saying how wonderful it is on our back to be able to adjust it. We told them that we had acid reflux problems and they said it would help a lot because we could sit up as high as we needed, when needed. They said the motor had a lifetime warranty to it, so it could not go wrong. Well, about 2 years ago, I tried calling but could not go through. So I wrote online writing Craftmatic, which I can't seem to find the same site now. They never answered my letters. I even wrote them at the address they had on the bill, but they never wrote or called me back. So I have not heard from them, nor can I call them in any way. One motor does not work and my husband is having a hard time sleeping on it the way it is. It is flat and will not adjust.

We paid $5,029.60 for a king (two twin beds) bed with remote controls. There is a warranty of 15 yrs on mattresses. I almost fall off the mattress. My wife cannot get a good nights sleep on her mattress. We complained to the Company when they answered their phone. Someone was to come and see the mattresses, but never showed up. We called several times, with no results. Now we discover Craftmatic Beds is taken over by Contour Beds in Aurora, CO. I do not have a phone number for them. Can you help us get results? There is no support to the mattresses. We need new mattresses.

I bought a Craftmatic bed about a year ago.Shortly after I bought it, it started going lopsided and I fell off the bed. Also I was lying in bed one day and the foot came up along with the head leaving me hang in the middle. I called Craftmatic and they brought me a new mattress a month after I called and said everything was fixed. Shortly after that it went lopsided again. Now the foot is raised up, the head is raised up and the vibrator stays on, I got it so I could sleep on it and unplugged it. I called Craftmatic and it was 3 months until they fixed it, now it's doing the same thing again. I have pillows stuck under the mattress to keep me from falling off the bed. I have a pinched nerve in my back, I am unable to work, this is the worst bed I have ever slept on in my life and they won't do anything about it. I have lost the number to Craftmatic if there is any way you can give me the number so I can call them yet again. I really think they should refund our money and take the darn beds and burn them.

Now it’s broken. Saw the ad, so I looked at the website then I was contacted by a rep. He was there for about four hours and he brought a cake. He would not take no for an answer. Then he kept dropping the price - said I would have low payments about 40 dollars a month. Well by the time I agreed I did not know that they were in with a so called help credit card. By the time I found out, that's how I got financed. No complaints on that but it broke two months after I bought it, and they still have not fixed it.

My 86-year-old invalid mother lives with my brother Paul. Last year he got an ad for Craftmatic. He called to get information. A sales rep. came (brought a cake for them) explained the bed. They said they could not afford it right now. My brother is unemployed. She kept calling her boss who in turn would talk to my mother. She (Mother) was so confused. The rep was there for hours. This was getting into Mom's bed time. Would not leave until my mother initialed this paper different places and signed it. The rep pointed out to Mom where to initial and sign. She was told she could try the bed for three days then decide if she wanted it.

This bed was purchased in 2002 at my wife's urging. I have two vertebra damaged and must sleep in a semi-erect position. I slept on the bed once. It made my back so sore that I never used it again. When it was delivered I refused to sign the receipt because I felt that it was too expensive, over $4,000, and had doubts that it would do me any good. The delivery men convinced my wife to try it for a while and left the bed. It was never used again. The cancellation period, three days, passed before I could convince my wife that I didn't want it.

I purchased Craftmatic beds on Feb. 08. I have contacted different #'s since August, then Sept. 10, '08 and I just keep getting transfer around. The mattress are one inch sink in the middle and the other raised on a whole side. King size beds (double) last week I was told to switch around the foam and to do this once a month. I was not told this at the time of purchase nor at delivery. I wouldn't make the purchase. We are disable and have no one to do this for us. I was told someone would get back, never did. Now Mrs. ** told me too bad since I am not getting my money back. I had a JC Penney's mattress before which was good for years no complaints. I thought I was doing a good thing with this purchase. We only weigh about 170 lbs each and don't think this is a huge weight for them to be in bad shape in a few months. Please help me. What can I do? I requested their corporate phone # and I was given consumers affair to complain. How can they take advantage of disable people whose only means of support is SS?

I wrote craftmatic for information on their mattress. My husband has asthma and back problems. Mr. ** came in and stayed about 3 hrs before we could get prices from him. We agreed to order the mattress. 1 double bed with control. When it came 2 young men delivered. The one who signed the delivery was William **, I think the last name is scribbled.

I called Craftmatic to request information for a mattress replacement for a Craftmatic bed I had had for several years. Two salesmen made an appointment to come out to my home with the information. When they arrived, I was told that the mattress could not be replaced, bed was too old.They gave a demonstration about their updated product and I placed an order for a new bed. They asked for a $500 deposit which I gave them. I asked about the monthly payments and they told me not to worry; they would be through Craftmatic as with the old bed. I had paid off the first bed with reasonable monthly payments and no problems.

I am writing this as administrator of my parents belongings and the horror story told to me by my mom and dad about the Craftmatic/Contour salesmen. My parents were in their 80's (last one just passed away) and these people came to their house and would not leave (to the tune of 6 hours) until they bought the product. They scared them so bad they purchased the product to get them to leave. We told them they should have called the police or some of the family. They knew mom and dad had the money and preyed like a vulture on them. They would not let us do anything about it because they were scared of what would happen to them.

They delivered the bed and promised me that I would get $500.00 in valuable gifts if I bought it that day. I paid them $3800.00, including a $269.00 delivery charge after being high pressured into buying the bed. I am still trying to collect the $500.00 in gifts which are such cheap articles such as eyeglass holders, clip-on magnets, etc. all under a $5.00 value with a $4.95 shipping charge for each.

This company calls constantly and I emailed them asking them to stop. I now have a phone that blocks their number, but they still attempt to call numerous times a day. I wouldn't have one of their beds because I feel their sales tactics are extremely annoying and they make no attempt to stop calling even if you request it. I'm seriously thinking of filing a complaint with the FCC.

Sold bed saying to would cure back problems and thought price of bed was much lower. Bought bed on their credit plan and am paying 27% interest, only late on 1 payment.

afer receiving a pace-maker, diffeculty sleep ingat night, we ppppurchasse a crafsmatic bed. the contract didnot say any thing about highinterest rate with a finance companytelephone harassing ,interest rate increasing even when we are late paying onthe account,has caused us to believe the finnace has no inteset in our welfare, trying to resolve a 4500,00 bill that is in collection as of Aug.

My partner and I decided this was not acceptable so we contacted the Contour Bed Company by the 800 number on the TV add. By the way, the reason I keep saying Contour instead of Craftmatic is because the salesman told us that Contour bought out Craftmatic.

I was on the internet trying to win a 500.00 gift card. The craftmatic bed was one of the ads. So I checked it to have someone come out and talk to us. This nice old man came out and made sure both my husband and I was going to listen to his sales pitch.

My mother signed up win a craft matic bed, a sales person showed up at her house. She made the bed sound very good and my mother who has not slept more than 2 to 3 hours a night for years and was looking for a way to get sleep was talked into buying a bed. She kept asking what the coast of the bed was and was repeatilly told we will get to that later. The bed was delivered and her old bed moved out. Than it was found that she needed a special elec. cord to fit from the bed to the outlet, which the instalers did not have.

My cousin has cerebal palsy and we bought him a new craftmatic bed and we moved it from his house to ours very carefully and when we plugged it in it wouldn't raise or lower the head or foot of the bed we replaced the remote batteries and plugged it in various other plugs and it still wouldn't work. I have tried 10 times calling the coustomer service dept and emailing everyday NO ONE will return my calls or emails and he needs this bed,we paid for extended warranty and what good did that do!

Bed does'nt work need help! My husband I, brought this Craftmatic bed and the bed stop working,so I called the company to get them to fix it they said, I'll to pay for it. We just had the bed one year. It cost so much to pay more than it worth.The bed is not worth the price. Please look in to this. Thank You

we bought a craftomatic bed as my husband has multiple sclerosis, is in a wheel chair and cannot even stand. our salesman came out discussed the whole bed with us...measured our existing bed and said the craftomatic would be the same height. he had me sign some papers and told us that by law mattresses could not be returned. they do have a return policy but he never showed it to us and never discussed it. the bed came and it was 8 higher than our existing bed which made it impossible for my husband to get into. i had to take off the mattress and we are now sleeping on the box spring.

This is a nightmare. My mother who resides in Franklin County, Julia, has been harassed by Craftmatic, now Contour Beds, which pressured her into buying a bed from them in August 2007. We have worked to resolve this issue amicably, but with no such luck. First of all, the sales person contacted my mom who was on the "DO NOT CALL LIST", asked if she had Medicare Part A & B. My mom informed the sales person she did have Medicare, and the sales person says my mom would have a zero out-of-pocket, and Medicare would pay for the bed. We later learned Medicare does not cover this bed, even though my mom has medical problems would have warranted a bed of this nature. Needlesstosay, we are still under the initial assumption that Medicare will cover this bed; therefore, we contacted Dr., and asked if he would write a letter outlining medical necessity. Dr.'s office wrote us the letter.

When I got the bed they removed my mattress and gave me two mattress pads used to promote heat. After sleeping on the most uncomfortable bed ever, I tried to call the company to pick up the bed. They talked me into changing the foam inserts on the mattresses. the bed was still uncomfortable. But they refused to take back the bed. My husband and I decided to call the two thousand five hundred dollars we gave them upfront a loss. We refused to pay for a bed we were no longer using which by this time was in my living room. We started getting phone calls from a man named mr. R. who thought it was best to threaten us with arrest. The only reason the calls have stopped is because the phone number has been changed. we lost two thousand five hundred dollars and a lot of nights of sleep because of this.

I ordered the bed. When I received the bed it was very uncomfortable. I decided that I did not want it and followed the directions include in the three day return policy. I was under the impression that my refund would be sent within 10 days. Two months and many phone calls later I received a refund check. After depositing the check into my account I received notice that there was insufficant funds on the Craftmatic check.

I accepted a sales offer for a Contour Bed knowing I could exercise the Cancellation option. After pursuing information at this web site, I did not want to do business with a company who had a a number of complaints. Also, I had discovered that I could purchase any number of contour beds at a reasonable price when I was financially ready. I mailed the Cancellation Notice which was received by the company two days before it was due. It is now 7 days past the time when they should have credited my account with the refund. I am now disputing the charge with my credit card. This company is unethical.

I bought a CraftMatic back in 3/2005 since then I have had one failure after another which the company has failed to stand behind. Head support frame (which holds the head and moves up and down) failed and had to be replaced my cost. Box spring which is attached to the frame of the bed and cannot be removed has collapsed and needs to be replaced again my cost. There is a worm gear that drives the head of the bed up and down has also broke and again it is not covered under there life time limited warranty. So after $3500.00 and three years I have no bed.

The matress (2) twin are falling apart with the springs poking into you. I call 4-3-2008 and was told I would have to buy new materass for 700 dollars and Craftmatic has gone out of business as of 1-1-2008

My wife and I purchased a Craftmatic bed two years ago after listening to a high pressure salesman. We kept telling him that the bed cost way more than we could afford, so after talking with his boss they finally dropped the price down to $4000 which was still way too much but we agreed only after the salesman said that if we didn't like the mattress they would make it right until we did . Boy was that a lie.

The reason I am writing again is that they sent us a bill saying it is due 3/13/08, and a past due will come on 3/14/08. I am 79 years old and my wife is 76. We need counsel quickly! My wife and I had a high pressure salesman, Aaron Ashford, call on us for a Craftmatic Bed. He told us how comfortable they are, and with the adjustable feature we could maneuver it into a fetus position. When you try to do that it lifts your legs and just about breaks your legs and back. He had a bed for $1700 but wouldn't even talk about that one. He said we needed the $7,000 bed. He finely got the $7,000 bed down to $4044.89. He was here over 4 hours pressuring us into buying the bed. We haven't paid on it except a $100 deposit. What should we do? Pay it or not?

My wife and I had a high pressure salesman call on us for a Craftmatic bed. He told us how comfortable they are and with the adjustable feature we could maneuver it into a fetal position. When you try to do that it just about breaks your legs and back. When I try to sleep on the bed I wake up in about 2 hours aching all over. I have to move to a recliner to sleep.

Most unprofessional service. Craftmatic bed at one time could sell itself. This is not so anymore. My bed is extremely uncomfortable, and I have tried to settle this matter with Mr. Roberts on several occasions. He did attempt to make it better by sending pads and cusions, but I am still very uncomfortable. Mr. Roberts is no longer nice. I cannot sleep in this awful bed. I paid $5000 to Craftmatic beds, for a painful rest and sleepless nights. Please help.

I learned about this company through the NY Times job market. The ad was striking in content and quite long. It boasted of large commissions, a decent first year salary and a $2100 sign up bonus. The following week I attended a three and one-half day training class. On the first day you are asked to either bring a $200 money order or a credit card to pay for a sales kit, which might cost Craftmatic $25. To make matters worse, they deduct $25 each week for a total price of $400. The sales materials included some very high pressure selling techniques and many artificial responses to close a customer. In fact, the customer never does actually try the bed. We are told by the company to construct a reasonable facsimile in their bedroom! The whole presentation, including massaging your customer with a vibrator is supposed to take an hour and half. Once the customer is given the catalog prices, and if the sale is not closed, you are told to call the office and follow a 'pseudo' script, creating a new price point. An agent instructs you to juxtapose a discontinued model to the current model (Craftmatic versus Contour). If the sale isn't closed you are told to emote by telling more fictional stories.

My 95-year-old grandfather who lives in an assisted living facility in The Dalles was sold a $4589 Craftmatic bed for his apartment in the facility. This is a man who does not part easily with money. He and his wife probably never had a new piece of furniture in their whole married life. We were disgusted that they had been able to coerce him to buy something that he didn't need or want. Luckily, he is in a financial position that this did not cause serious implications to his care - but it certainly could have. This is a horrible business practice of Craftmatics to prey on the elderly!

I answered an ad for employment with Craftmatic. I drove about two to three hours for the training and spent about $300 for food and hotel due to the fact that Escondido was far away. I was told that my expense would be reimbursed once I receive my first sale. The training was for three days. I was concerned about the training because they were training us to tell these possible customers horrific stories about people who suffered so badly from falling off their beds and were badly hurt due to the inconvenience of not having an adjustable bed. But the worst was when we were told to tell a story of a loved one that had died or injured due to the fact that their bed wasn't good enough to get out of--and if only we knew about the Craftmatic beds we would do every thing to get one for our loved one. We were even told to cry while we were talking about our loved one's so- called story. I asked if all that was necessary to sell this so-called wonderful bed.

I wrote for information on the Craftmatic bed. They called and promised us each a $500 shopping spree if we'd just listen to the saleslady. The saleslady showed us a video about the bed and give us a quick back massage. We understood that we had a year to decide whether to keep the bed or not. Then she showed the price and we almost fainted.

I was sold a bed for my daughter, Sarah, who at the age of 16, was diagnosed with Fibromyalgia. She had been suffering long before that, but the 'illness' was given a name at that time. We have been to several doctors, tried many things to alleviate the pain and discomfort Sarah was experiencing. So, when Steve Pelton came to my house and told me of all the wonderful things this bed would do, and how it would improve her quality of life, I went for it, but only after Steve looked me in the eye and promised me, that AT ANYTIME, I would be able to return the bed and get a full refund if not 100% completely satisfied. At the time of the sale, he promised also that he would 'try' to be there when the bed was delivered to make sure things went smooth. He never showed or called. He also told me that the old bed would be taken away as a courtesy. When I approached the delivery people about this, they denied knowing anything about it, so we had to get rid of the old bed.

I am 84 years-old and purchased a Craftmatic bed on May 3, 2007 and was told it would help me sleep better because of my surgery and other physical condition. I had ordered a queen size bed with a firm mattress and was told it would also have heat. The bed delivered has a soft mattress and no heat. I have called the company numerous times with no reply. The mattress has lumps in it and constantly is shifting out of place. Finally about a month later, a man came out to check the bed and told me he would get back to me after consulting with his company. Neither he nor the company has ever got back to me. Today, I had my daughter call and she was told the company is out of business and was referred to another company. The new company has promised to ship a new firm mattress and if we still wanted heat I would have to purchase it separately. We are not holding out breath.

I began working for this company a month ago. Everything all the complaints mention about this company are true. The fact about staying at the customer's home for 2-3 hours is a small thing on the scale compared to the third-party, high-pressured sales tactics. They lie that they will pay $50 per presentation to the employee and $200 for what they call their sales kit which consists of a DVD of their advertisement that they air on TV. They burn this DVD themselves, which costs about a quarter. We must not forget the vibrator that maybe costs $25--and you have to pay for their contracts, otherwise known as their paperwork. The salesman must also pay for a small gift for the customers. The salesperson is also to make the customer feel obligated.

I wrote for information on the Craftmatic bed. They called and promised us each a $500 shopping spree if we'd just listen to the salesman. The salesman showed us a video about the bed and we understood that we had a year to decide whether to keep the bed or not. We bought two 39 x 80 Deluxe Sleep Systems with adjustable density mattresses on 2/20/07, that also included vibrators and heated mattress pads. They were not delivered until the following Tuesday.

I had back surgery done on 1/7/08, and the rep# 8253 made a presentation to me on 1-23-08. He said that can I try out the bed for 5 days and make a decision of whether to keep the bed or return it. Without showing a film, I was in a lot of pain. Jim did not tell me that the bed to try out for 5 days was the trip to get to my house, for the hardware to get to my house--not actually to try it, but to see if it was comfortable. I faxed a letter as instructed to the owner regarding what he had said. I was told that I had to buy the bed because I kept the bed and didn't send it back with the delivery guys. I have told them to come get it, and he said NO! Someone needs to take their business license for false advertising, make them stop making fools out of people and stop lying to the customers.

Craftmatic was contacted online and a request for a repairman was made to repair my bed that I have had for several years. On 1/31/08 Michael from Craftmatic showed up and examined the bed by getting down on the floor and checking from both sides.

I filled out something to win a free Craftmatic Bed and all of a sudden I got a phone call from this woman stating that I would receive $500 gift certificate and my spouse would also receive $500 if we participate in a survey and a salesman would come to our house to explain the details. While he was here he showed us a film on all the benefits we would have if we purchased this Craftmatic bed and convinced us of purchasing it that same day or we would not receive the same price he quoted on another date. So we hesitantly did it, not knowing that we only had 5 days to cancel. I just thought we could return the bed but that was not possible.

Purchaseed bed based on all the claims the salesman made about medical advatages of bed. Bed has not come close to meeting claims. Have tried numerous times to contact company about possible resolutions. Can't get any numbers other than the sales department who claims they don't have any contact numbers. They just give me an address to mail in to. Hope that a class action suit or attorney general in Texas may take action. Would also consider local legal action if someone could advise.

My wife and I liked the sound of all the benefits the Craftmatics bed, so we ordered a queen size one. We received the bed. It was OK at best. Approximately 3 years later and within 2 months of each other, both remotes quit on us. Don't know what went wrong; they just quit. I tried ordering 2 new remotes ($90.00 each), and put the charge on my credit card. After a month of waiting, my wife called about the remotes, and was told they were outdated remotes and we would have to wait until the manufacturer made a run of back ordered remotes. We waited 2 more months, nothing. I canceled the order and requested my credit card be credited. Still waiting.

My mother was misled and now is being pressured and threatened by these people. They told her the purchase price was $1700 and now they are trying to collect $7700. I have told her not to pay and have them call me. I would like to join a class action suit. My mother is 87.

I have been trying to get someone to fix my Craftmatics bed for almost TWO MONTHS NOW! The person in charge at the service division is extremely unprofessional. They do not understand that I am a working woman and therefore need to schedule my appointment in advance. We tried to scheduled our first appointment so that I could be present. Steve (at the service department) did not see his way open to accommodate us with a time that would suit us. He insisted that they were in the area the next Monday between eleven and four and that was the ONLY time he could do it. Neither me nor my husband could be home at that time, and that was the END of all discussions, even though we tried to make an appointment for a later date. The second call was on the morning they were in the area and AGAIN, I had no choice: take it or leave it! I contacted Craftmatics again and told them the story, but, after another week, NO response. NO help. NOTHING.

On 11-20-07 I wrote a check for $7,998,00 full purchase price for a queen size Craftmatic bed which was delivered on Fri. 11-23-07. I am parapalegic and none of the suggested benefits happened. In fact, I haven't slept well to this day. I cancelled my check for payment and sent a certrified, overnight notice of cancellation, required for a pick-up and return. I have called 3 times to get their bed out and was left on hold and without any call back.

We received an unsolicited call from a salesman from Craftmatic. We first did not want him to come to the house, but he kept insisting and told us we only have to let him do a presentation so he could get credit for a call. He came to the house on a Saturday and stayed for more than 4 hours. He showed us all aspects of the bed, a movie and much talk, asked us about our health problems and told us Craftmatics was the best bed to cure our ailments and we'd feel like a new person when waking up. ($7015.87)He told us that he was certain our American Express would accept the large ($7015.87) charges, which they did, unfortunately.

My 82-year-old mother entered the contest put out by Craftmatics Beds, assured that she was winning the bed. A lady representative came to my mom's home and would not leave until my mother bought one. It is the most uncomfortable bed imaginable. The lady told her that she could save her money by getting a double instead of the queen bed that she had. Long story short, I think that this company takes advantage of older people, especially widows, and I would like to sign her up for the class action suit against this company.

This Salesman came to my mother's home and would not leave. After repeated attempts were made to get him to leave her house until she signed the purchase agreement. For four hours this salesman sat on my mother's couch.

We bought our Craftmatic bed because of my husband's accident. Less than a year later the mattresses felt like you were rolling out of bed and they sunk in the middle. The company, after many months of me complaining, came and unzipped the mattresses and replaced an eggcrate foam inside, but the problem still remains. I called costumer service, was told me to look inside and if I could see the springs, then they did not fix the problem. I did; she said she would contact the company, and it has been two months with no word back. She will not return any of my calls.

On November 1, a salesman came to out home and sold us a Craftmatic Adjustable bed. On November 3, the bed was delivered. By November 5, we had decided that neither of us were able to sleep on it. It was an extremely hard mattress and even with the various functions of the bed, did not seem worth the over $3000 we paid for it.

I certainly did not consider myself an easy target. But I have to admit that this guy made you feel as if you were a total idiot if you did not buy right then and there. I called cust. serv. two weeks later and requested they remove this bed and refund what I paid for it. They claimed it was too bad they don't have such a policy.

I bought a Craftmatics bed 2 years ago and wasn't happy with the massage mechanism.Tthe hand-held direction pad has given me various problems, and now I can't even use the vibrator mode. But the worst is I can't find a telephone number to ask Craftmatics questions.

My 84 year old father entered a contest to win a Craftmatic bed. While I was out of town a salesman came to his home for several hours and pressured him to buy a bed. When I called from Los Angeles, he told me he bought a bed and about the contest. I told him it sounded like a scam and to cancel the bed. He tried to cancel prior to delivery and then was advised they would take off the $300 delivery charge.

A rep from Craftmatic Adjustable Beds made a visit to my 86-year-old grandfather's house about 3 weeks ago. After being asked numerous times to leave he would not. Finally after 3 hours he did leave. Never left a card as to who he was so we could not blame it on a specific person. Thankfully my grandpa did not buy a bed. Something needs to be done with these reps who try to take advantage of these poor, elderly people.

Emotional

Should I let them take her to court or give in and try to pay for this bed? She sleeps in her recliner.

I am disabled and have chronic pain. I was looking for a bed that could help me get my rest. Well George Satter, came to our house and convinced us to give a craftmatic a try. We gave him a $200.00 dollar deposit. The next day I received a phone call stating that we would need an $1800.00 deposit in order to obtain financing. Our income is very limited with only my husband working, so this just wasn't possible. I was told my money would be refunded.

My husband and I purchased a Craftmatic bed Feb. 2, 2007. The salesmen Kurt & Bart were in our home for hours telling us the benefits of the adjustable bed which sounded great because of several medical conditions that I have and we thought that it was a great solution to several problems. We agreed to purchase the bed on a payment plan that was do-able. However the finance by a Revolving account is not the way to puchase any long term account.

We were told that the bed was very quiet and that is not true. The motor on the bed awakens everyone in the house, not just in the room where you are sleeping.

July of 2006 I purchased a bed from Craftmatic. The Rep told me I was entitled to receive a free TV. When I received my bed the delivery man said the TV was on back order.

We were interested in a Craftmatic bed so we arranged for a salesperson to come to our home to discuss. We were told that the prices quoted would be good for a year but the salesperson said the price quoted is only for this evening 1/25/07. She was a very high pressure salesperson. Came with a coffee cake and a plant for me.

Was contacted by the company during an extended illness..Sales pitch about all the health benefits I would receive from owning their bed. I was desperate at the time for any type of help to improve my health and after approximately 6 hrs I agreed to purchase the bed through a loan.

We called the company in response to a promotion for a chance to win a free bed. Next thing we knew we had a man in our house selling us a bed we could not afford, sight unseen. We feel we were pressured into signing the contract and when we tried to cancel we were told we couldn't it was too late, I was no longer dealing with the Craftmatic Company, but a finance Company, the best we could do is get the payments reduced and the time extended, so now we owe over 8 thousand on a bed that is very uncomfortable, squeeks terribly when it is adjusted makes horrible noises when the massager is used, and you can't really feel any benefit from the massager anyway.

My elderly mother purchased a Craftmatic bed. Within a week the mattress was sagging so badly that she had to hold on to something to stay in bed. I have called customer service to see if we can remedy this problem, all they can tell me is they will send someone out to take a look but they never do.

Bed was delivered broken, with a bar protruding through the mattress and creating discomfort in our lower back.

My handicap father purchased his Craftmatic Adjustable Bed under the impression it was covered with it's Lifetime Warranty only to be told that to receive a new mattress (because the one he has is literally nearly bent in half) he will have to pay an additional $500.00 because the distributor he purchased it from went out of business. He spoke to two different customer service reps at Craftmatic, one being the supervisor, both of whom were extremely rude with no interest in the consumer whatsoever. He has done nothing but complain about this bed since it arrived.