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Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Visit www.craftmatic.com
Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 24 Reviews 3230 - 3380
    Verified purchase
    Staff

    Reviewed May 16, 2014

    I sleep better in the Craftmatic because I can raise my head. The sales representatives were all very nice and thorough in explaining the product and the delivery people were fine. I really enjoy my bed.

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    Reviewed May 16, 2014

    A man came by my house and introduced me to Craftmatic. So I purchased the bed. I have been sleeping on it for about 30 years and had it so long so I just got myself another one. I'm trying out a twin bed. The back is ok, it raises up, but this is a twin bed so it doesn't raise my legs up and that's really where I needed it, with my knees.

    I haven't gotten used to sleeping on this twin yet (because I had a big bed) so I might have to change it to get a double one. But as far as getting a good night's sleep... thirty years ago I wouldn’t. Now it’s taking a little longer, but it’s better.

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    Customer Service

    Reviewed May 16, 2014

    We needed a bed that would be adjustable because my husband has leg problems so we decided to get a dual adjustable bed but we haven't decided on what or anything all but when we laid on it and saw it go up and down and everything, we enjoyed it and we bought it. My husband had to have his legs up and I had to have my head up so we got the queen size dual matic.

    We've slept good on it for a long time and we're 80. My husband's 85 and I'm 83 and we still like the bed. We've had the bed for at least 30 years or longer. A bed doesn't usually last that long and it's still good. We got a good night's sleep and we still do. It's just comfortable. I have a nice, firm mattress and it stays good. Last night, I had a real good sleep so I'm very cheerful today :)

    The only one thing is I think that it might be nice if they made just the mattress alone because the bed, the box spring, the main spring is so good that it'll last forever but in some cases people might like to change the mattress and I don't know if you could buy the mattress without having to make a special order or something. I called trying to think about maybe after all these years I might have needed a new mattress but they don't make just the mattresses for the queen sized dual control because it's a special size and I said, "Okay, I'll keep the mattress I have. I have no problem with it."

    Craftmatic is a very good bed. I couldn't ask for a better bed. Even my kids enjoyed it, they jumped all over it.

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    Reviewed May 15, 2014

    I had a Craftmatic before because I saw it on television and I called in about it. They came out and got everything adjusted and put me in it. It was just grand fabulous. But it got worn out because I've been using it hard day and night. It eased up the aches and pains 24 hours a day for me. I just spend a lot of time down. The controls on this new one are better. The button directly places where you squeeze and I can easily adjust anything to where I am and where my hand is. Everything is put together wonderfully nice. It’s convenient and it doesn't make a noise. I tell people about it in a heartbeat. I can’t say anything bad about it.

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    Customer Service

    Reviewed May 15, 2014

    I've known about Craftmatic for years. They've been around for years and I was in the market for a new bed. I went online, looked them up and put in a request for a phone call. Somebody called me back that day or the next and we discussed it and I ordered it. The main thing is I like to read in bed so I like the idea that I push a button and the bed goes up and I read. Then I push the button, it goes down and I go to sleep.

    Also, I have back issues so I like the fact that the bottom of the bed goes up a little bit and elevates my legs for my back and it's all done with a push of a button. I seem to be getting a better night's sleep. It was a very pleasant experience and they delivered what they said they were going to deliver and when. Everything was done easily. I had no problems and I've had them call me to see how things were going.

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    Staff

    Reviewed May 15, 2014

    I got the Craftmatic because of their longevity in the business. I've had it for six months and it helps my neck a lot. I like using the vibrator too. When I bought over the internet, everybody was helpful and very nice. We bought two beds and the delivery went fine. They brought both of them in, set them up, took everything with them and were gone. They did a good job. So far, the experience with Craftmatic has been good.

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    Staff

    Reviewed May 15, 2014

    I've been looking into adjustable beds for five or six years and then Craftmatic just seemed to be the one that was the best to go with, so I just decided that's what I needed. I had four back surgeries and then I take care of my aunt and my mom. Both have hospital beds so I'd go and lay on those with my head up and my feet up and I slept a lot better. It's what I really wanted for my back. I had my bed for four months and it has helped be get a better sleep. I always have my head up because of my back and I have acid reflux really bad and it's nice to have my legs up so my back's not straining and I have used the massage too. The sales representative had been really helpful. The lady I talked to the other day was nice and friendly so I liked her, and the people that came out and set the bed up did a good job too. It was enjoyable.

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    Customer ServiceStaff

    Reviewed May 14, 2014

    I’m glad I got the Craftmatic bed. It helps a little bit with getting a better night’s sleep. I like using the head raise and I usually use the vibrating part because it relaxes me. Everything is good. Somebody called me a while back from Florida and suggested that I sleep with the head up more because of my aches and pains being almost 62. She said to put the feet part up too but that is really uncomfortable for me. The bed is as good as a bed can be with the aches and pains that I have. I've had it for about five months. The sales representative was easy to understand and the delivery men were polite. We had good conversations with all of them.

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    Reviewed May 14, 2014

    I sleep better in the Craftmatic bed. I'm more in the bedroom than I'm in the living room now. I went to a store and tried it and I called their number and they said they would order me one. I've had it for less than a week. It's comfortable and I don't even know where the pain in y back is. We're both getting a good night's sleep. I like lifting the feet and the head. Overall, it was an excellent experience. They did forget to bring the bottom of the bed to put the bed post on but we got them today in the mail.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed May 14, 2014

    I bought my Craftmatic bed three years ago and I absolutely love it. My brother-in-law bought one years ago. I didn't really know it was Craftmatic. When I went to buy one, I did my homework and checked all the beds and it’s hands down Craftmatic. It’s not so much the price, but it had things that I liked and I could get sheets because some of the other people sell you the sheets and those are the only sheets you can put on their bed and you can't use your headboard. Then Patricia the salesgirl was great. She gave me tips on how to make the bed and make it easier, and if there was any problem, who to call because we stayed in communication. She also got me the prescription from my doctor so that I could get a better price.

    The delivery team knew what they were doing. I just got out of their way. These guys checked everything. I got a split king, so they had to make sure that both of the remotes didn’t interfere with each other, and that each one was working. They came in, took mine away and put up the stuff. I kept my headboard and feet work. They showed me everything and gave me instructions.

    I bought this bed because of acid reflux. I still have it but it doesn't burn my throat anymore because I can lift the bed up. This was something that my doctor had wanted me to do for a while. Now I sleep all night because the acid doesn’t go up and down my throat. As long as it’s elevated, it stays down. I love all the many positions. I have them all pre-set. I have the book and I refer to it every once in a while when I have a new position that I want to save, and they were really neat. I also love the massage. That was number one. My experience with Craftmatic was the best and went the smoothest. It all clicked and I'm extremely happy. I have not had any problems at all from beginning to end.

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    Reviewed May 14, 2014

    I had one here a few years ago and I like it, so I got a new Craftmatic about 5 months ago. It was delivered either last December or 1st week of January, and it sure has helped me. I like using the adjustable feature wherein you can lift your head up and down. Overall, my experience with Craftmatic is good.

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    Sales & MarketingStaff

    Reviewed May 13, 2014

    I saw Craftmatic advertised in one of the local senior citizen papers around here in Lebanon in a very tiny ad, which was unfortunate because it should have been much larger. Their sales rep was so efficient and so articulate in his presentation I didn't even have to ask questions. He was so forthcoming in exactly what it was. He had an understanding of what the people need. He explained about the topping - how it was breathable... and it has been because we got a couple of hot nights but I still get a good night’s sleep. It has helped relieve my aches and pains. At night when I go to bed, I always use the head adjustable part for watching TV for a while. I use the bottom when I want to totally relax and use the massage, which really seems to help a great deal. The delivery team didn't speak a word of English but they were most efficient and pleasant. They went about their work so neatly, so quietly and so efficiently, it was unbelievable. I really was terribly pleased with them. Craftmatic is superb!

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    Customer ServiceStaff

    Reviewed May 13, 2014

    I love Craftmatic. I've been sleeping on the couch for 7 years and I don't like laying flat so I prop myself up on the couch. Then I just knew about the Craftmatic and gave them a call. Their sales rep was great. He came in, put it together, did some extra stuff and he told me if I ever have problems just give him a call. He was excellent.

    Now with Craftmatic I sleep like a log every night. I like raising it up. I have a better night's sleep. I've had two back surgeries and 15 epidurals and with Craftmatic I don't have the back pain that I used to have. I'm not afraid to go to sleep. Craftmatic has changed my life.

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    Price

    Reviewed May 13, 2014

    I had a friend that had Craftmatic bed for 25 years... I've always wanted one for myself. When she passed away, they gave the bed to me but it didn't work right. It was just too old. So I called to see if I could get it fixed somewhere and they told me it would cost as much to fix it as to get one. They gave me a very good price so I got a new one, which I bought directly from Craftmatic Direct. I'm sleeping a lot better now. Craftmatic is the best bed I've ever had.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 13, 2014

    We had purchased a bed and hated it literally within the first 24 hours we got it. So we looked again and found Sleep Number bed. We purchased it and we’re not happy at all. So we decided to call Craftmatic and they did wonderful. The customer service was great and timely. The sales rep was wonderful. He went through everything. He was very thorough and answered every question. The price at that time was discounted because it’s Christmas. We felt the price was very good compared to the other beds we've purchased that weren't adjustable. We absolutely love it. Getting the bed at our place was wonderful, too. The delivery team was very quick. They were very courteous in the way they set it up. We even had a bed that they didn't have to move but they moved it upstairs for us. We were very pleased with them. We have been thrilled ever since.

    My husband’s one leg swells and he adjusts the foot of the bed up and turns on the massage thing and the swelling goes down much quicker than it has in any other chair or bed or anything else that we've ever had. We love its adjustable feature. I’m not tired, no more back pain. We had the twin long mattresses and was worried about how they fit next to each other to make king size but they turned out wonderful. The mattresses were plush on one side and firm on the other. I wasn't comfortable on either so I called Craftmatic and they gave me options on what to choose from. I picked the memory foam full gel. It's very affordable. They sent it within less than a week and told me I can keep the other mattress. Overall, Craftmatic is excellent and phenomenal. They were more than wonderful. The best money we could have ever spent.

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    Customer ServiceStaff

    Reviewed May 13, 2014

    I've gotten my second bed from Craftmatic about a year ago and it has helped me very much. Somebody from the company called me to find out how I was doing, and I told her that everything was fine except that the wave feature didn't work. She laughed and said, “Oh, I'll tell you how to get it to work. You hold down the massage feature for 10 seconds, and then you press that one and it’ll work.” I said, “It didn't say that in the instructions” and she said, “I know” which is something they should change. And you can hardly hear the bed compared to the old one. But one thing that they need to improve is how to get to their site. I googled it because I didn't have any information on it. It took me a lot of tries with what came up to find the official site so that I could order one. It said Craftmatic and I'd get furniture stores or somebody that made the motor, and I didn't want that. But other than that, I think it’s a great bed and I love it.

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    Reviewed May 12, 2014

    The experience with Craftmatic has been very satisfactory.

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    Customer ServiceStaff

    Reviewed May 12, 2014

    I love the Craftmatic. We bought it because my husband has Parkinson's and it was to make it easier for him to get in and out of bed. So it's been really nice. My friend gave me the number he had called when he got his bed and I just called and they were very, very helpful. The guy that delivered the bed moved the bed that we had into another bedroom and then put this bed together. I have been well pleased with the service that we have gotten. I've talked to them a couple of times and this lady gave me her phone number so that I could get in touch with her directly if I had a problem and needed some help solving something.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 12, 2014

    I like to read in bed and it’s a very bad thing to do when you’re lying flat with the pillows. You get a crick in your neck or your shoulders. It’s very uncomfortable to do on a regular bed and I thought having the bed raised up would be the perfect solution. I had that in mind for a long time and then around November of 2013, I saw an ad for TV. I went online first before I called them, but online, they don’t give you anything about prices. So I decided to go ahead and call and get a ballpark figure of how much it would cost. They told me about the different models and explained everything to me. The sales rep explained that it was a 30-day trial and if I decided that I didn't like it, which I couldn't imagine happening, I could return it and pay about $300 for shipping. I thought that it might even be worth it for the trial. The other thing was that I could switch the mattress to a different firmness if I didn't care for it after the 30 days without any charge at all.

    They call it White Glove delivery. Two men came in a truck as scheduled and called ahead to let me know 15 minutes ahead of time. I had two beds that needed to be moved because there were three rooms involved, and they didn't blink an eye. They moved my other two beds and one of them was a little complicated to move, but they figured it out and made it happen. When they brought the new one in, they unpacked it and took the plastic off in my living room so that was already out of the way. They took it into the bedroom and I went in and watched them because I was curious to see how you put this thing together. They did that and answered the questions that I had. I've had a lot of questions since and I've gotten them all answered. I teased them about the White Glove delivery and they said, “Oh yeah, we forgot to wear them today, but we’re going to not leave anything behind.” They did a very good job.

    The bed is just what I wanted at a reasonable price. What I did afterwards was that I looked online and found other companies that make these beds and I did find out that the bed I have does sell for $4000 so that was a worthwhile investigation. I really love it. I use it for reading. It’s not just limited positions and you can adjust the feet and the head. And if I get it into a certain position, I pretty much go to sleep. I can’t even read because it’s just the right position to totally relax me.

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    Sales & MarketingStaff

    Reviewed May 12, 2014

    They were all very nice. I wasn't pressured into buying. The sales rep asked me a few questions and he suggested, but he said it was up to me. So I was very happy with the sales department. The delivery people on another hand also knew their business. They set everything up, showed me how to work the bed and were on their way. It didn't take them long at all. So they're all great. They even keep in touch with me and make sure everything is okay...

    This bed has helped me in every way. It fits my purpose, given the fact that I could raise both my head up and feet up --- I have to raise my head up and I have to raise my feet because I have edema. So it serves me both ways and I love it!!! So if anybody needs a bed that rises in the back, definitely call Craftmatic. They'll be most helpful. I had checked them out before I bought the bed and they had A ratings, which I was happy about.

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    Sales & MarketingStaff

    Reviewed May 11, 2014

    We actually purchased Craftmatic for my mother-in-law. She was in a nursing home for a short period of time and she wanted a bed that you could elevate. One of my brother-in-laws just went to a good used secondhand store and my husband and I said no, she is not sleeping in somebody else's bed. So then, we went online and researched the Craftmatic. We ordered one for her and she absolutely loves it! Because she lives in North Dakota and we’re in Wisconsin, so we keep tracking, to see if everything is still going well and my husband said, “So Mom, out of 1 to 5, what would you rate it?” and she said, “Oh my goodness! I’d have to rate it a 5+!” She's very pleased. She puts the vibrator on at night and lets it go until she falls asleep.

    Their sales reps were very, very helpful. They told me the different things that the bed would do. They also wanted to know how tall she was, how much she weighed and all these kind of stuff and then as far as the sheets, because we really didn’t know if we should get the extra long or what... They were just very very helpful. In fact the lady from Craftmatic called me the other day and gave me a hint so we told our mother-in-law today about taking sheets off and putting sheets on, an easier way to do it. And like I said, she is in assisted living, but someone comes in and helps her take the sheets off and does her laundry for her. And so she said “I will be sure and tell them that hint.” :)

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    Customer Service

    Reviewed May 11, 2014

    I've had my Craftmatic bed for about 2 months now and it has helped me get a good night’s sleep. However I've had a few issues with them:

    (1) Things went bad the day the bed was delivered. They didn't put the rollers on the bottom of the bed. They didn't say a word. They just packed up their gear and left. I had to hire somebody to put them on. On double beds, you got to roll them apart to put the sheets and stuff on. You can't roll them apart because there ain't no rollers on them.

    (2) Paula from Craftmatic called us and said, “Now, if there’s any problem, anything you want to say, you call me back.” I've called her twice. Two times I've put messages on her cell phone. She never called back. So what I'm thinking is "once the sale is over, we're going on to the next customer."

    (3) As big as Craftmatic is, I know they sell thousands of beds, why don't they have a way to put a headboard on their beds?

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    Staff

    Reviewed May 11, 2014

    We got our bed, right after Christmas. They sent it out, it came when they said it would, and delivered it. Not to mention everyone from Craftmatic was very cooperative. My husband and I both talked to the sales representative at one time or another and asked them a few questions. They answered all of our questions to our satisfaction. Everything was fine. We were very pleased with them and with the product. It's been wonderful. My husband needs to be elevated in bed and the bed has helped us with that.

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    Customer ServiceStaff

    Reviewed May 10, 2014

    I've had my Craftmatic bed for six years. I like it because it elevates my feet and it helps me to rest better. I also had no problems with the lady I talked to the first time. The second time, the rep was being downright rude. I told them I probably wouldn't call back and find someplace else to get a mattress. But overall, they were pretty good.

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    Punctuality & SpeedStaff

    Reviewed May 10, 2014

    I have a lot of arthritis and I was having trouble sleeping in bed. I was mainly sitting up in the chair to sleep. Then I saw the Craftmatic ad in a magazine. The installer was very courteous. It was running late and he was by himself. He didn't attach it to the headboard and said they didn't do that but he gave me the box of stuff to do it. He was very nice but I don't know what he was supposed to do or what he wasn't supposed to do. The experience with the bed was very good. I have a better night's sleep on it. I couldn't raise myself and the bed has helped with that.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 10, 2014

    I was impressed with the sales representative. He answered all my questions and gave me a thorough understanding of the bed. He even made suggestions that were helpful to me on lowering the bed that I wouldn't have thought of for the person who is getting into the bed, and that was very huge for us. As for the delivery team, they were great and quick. They were in here, were clean, and were careful. They had to bring it upstairs... It’s just a professional company. They’re professional on the phone, they’re professional in delivering. They are true to what they stand for.

    With regards to the bed itself, I like the idea that it is quiet and that I can push one button and the bed will go completely flat.

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    Reviewed May 10, 2014

    My son bought a Craftmatic bed for me for Christmas. It can elevate and takes the pressure off my head. I like raising both ends of it. You can’t ask for no better. I am relieved by having Craftmatic.

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    Customer ServiceStaff

    Reviewed May 9, 2014

    We're adjusting fine to the Craftmatic bed and we like it. I was having health problems with sleeping so we thought that it would help us both and it has. I raise it up about 4 inches for my hiatal hernia. The people that put it together did a nice job and were very courteous. When they came and put it together for me, there weren't any problem. The only other problem was that the mattress slid down out of position. I called and they sent me some kind of Velcro-type sheet that we put between the two mattresses and that stopped the problem. It was a good experience.

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    Reviewed May 9, 2014

    I purchased a bed due to necessity and I chose Craftmatic because of the company stability and the length of time they've been in business. It has helped me and I love its adjustability. I use both the head and leg elevation. It was just plain wonderful.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 9, 2014

    I wanted a Craftmatic because I knew about the quality of their bed. We've had Craftmatic in our family for years. My mother first got it, and she’s had about three Craftmatics - a single, a queen, and a double. I’m going on my third year with my bed, and I enjoy the up and down feature of the feet and the head. It has really helped me because I've had knee surgery and neck surgery. The sales representatives have been great. They've called back and checked up on me, and I have rave reviews for them. It’s the same thing with the delivery team. They did everything I asked them to do and wanted to know if there was anything else they could do before they left. And I told them, “No, you did fine.” The experience was awesome.

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    Reviewed May 9, 2014

    I've heard about Craftmatic for years, and then recently I was watching TV and saw the ad. I went to the website to get the phone number and bought one. The main reason I got the bed was because of my health. I'm on disability and I've had some heart problems and some health problems and back problems and I wasn't able to sleep on my flat bed. I haven’t been for two years and just really getting tired of the recliner, and then more recently I fell and I broke my shoulder. That made the recliner even worse, so I figure if I was ever going to get sleep, I had to do something. I was also intrigued by the quality of their mattress. Some other adjustable bed’s mattress was just terribly uncomfortable. So the more I inquired about the Craftmatic, the more I was thinking that their mattress might be superior to anybody else.

    I have it for about a month now and it has definitely helped me. I'm finally able to get some sleep. I'm finally able to get comfortable, and the mattress is everything that it’s advertised as being. So I'm very, very, very impressed with the bed. I can't lie flat, so I’m always in a slightly inclined position. With Craftmatic, I just set it to the position that’s most comfortable. Then I can raise my feet up so I don't slide down the bed. It’s wonderful. I think one of the things that shocked me right off the bat was how super quiet it was. My dad’s old bed, you could hear it all the way through the house every time he pushed the button to raise or lower it.

    My interaction with the sales representative was very unusual, and the word that comes to mind is integrity throughout the whole process. It’s very rare nowadays to deal with a company that tells you they're going to do something and then literally follows through to the letter. A lot of times, salespeople will tell you what they think you want to hear to try to sell something and then when you actually sign the papers, things don't happen exactly as you're told they would. That always frustrates me. But I was overwhelmed by how friendly and how the salesperson fully explained everything and answered all my questions and then told me exactly what was going to happen. I'm on a fixed income and it’s really hard for me to come up with the full amount of the bed, and the company bent over backwards to work with me and allow me to get the bed quickly, even bending the rules.

    After I signed the paperwork and stuff, I really questioned whether they were really going to follow through, but every single thing that she told me was going to happen happened exactly as she said it was going to happen. My bed arrived within a week; it was amazing. I just can't say enough about Nancy, she’s just absolutely wonderful. The delivery team arrived when they said they were going to, and they got the bed right where I wanted it to be. They seemed to know exactly what they were doing and showed me how it worked, put the batteries in the remote, tested it and everything else. They were very quick about it but they were very professional at what they did.

    I absolutely have no complaints or concerns. They just exceeded everything. My experience with Craftmatic has been wonderful, overwhelming, terrific, and I would say again that it’s so rare in today’s society to find that kind of integrity where you’re not just told something to get you to buy it and they actually follow through to the letter of what they tell you. Honesty is good word to describe it.

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    Customer ServiceStaff

    Reviewed May 9, 2014

    My brother is a cancer patient. His cancer is in the back and he was having problems sleeping in bed. He was sleeping on a regular hospital bed at his daughter's house. He was very uncomfortable. I told him about the bed and he says, "Okay, this sounds good but I got to save some money up". I got the number from the internet. I called and asked how much the bed costs. I spoke with Steve and he gave me all the information.

    I don't know what size of bed I was looking for and for the cost and that it was to be shipped to the States if I decide to get it. So he talked to me. It was a very nice conversation. He's a great person and was very helpful in every way. I ordered the bed for my brother from San Juan, Puerto Rico. After that a week or so, I spoke with Paula and she told me everything. She helped me out so much that she made sure that my brother got the bed before the hospital picked up their bed because they were picking it up on a certain date. They were amazing.

    I was so glad I told them. Until this day, I thank God I got in contact with Craftmatic because my brother is sleeping better. It's easier for him to get off of the bed and he seems okay. My brother told me I made his day but he made my day actually... He made my day when I ordered the bed for him. And Craftmatic was great. I have no complaints. In fact, I'm thinking of calling them now to find out about headboards for the bed. They're really tremendous! They were a miracle for me. It was an awesome experience!

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    Punctuality & SpeedStaff

    Reviewed May 9, 2014

    I was told by the doctor to get a Craftmatic bed. I wanted a bed like that and I had heard him said that some friend of his friend had a Craftmatic, and it worked. So I'm careful to sleep in not a flat position. If I sleep in the wrong position, I'm not comfortable. I put the head up and I put the feet up. I had my bed maybe three or four months.

    The sales rep was very nice. I told her that I was wondering about the sheets and so on and so forth and she explained to me how to get the sheets on when you have the bottom of the mattress elevated. They were very nice and they did the work fast and did their job. My husband and I were there with them and they showed us how to use everything. They did what they had to do and they were pleasant to deal with. I'll recommend them to my friends.

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    Staff

    Reviewed May 8, 2014

    I had a very good experience with Craftmatic. I needed to order a bed for my mother who is 91 and has some health issues. I didn't have any difficulty ordering the bed. A very pleasant gentleman answered all of my questions and it was just very easy. The delivery of the bed happened in a timely fashion and the delivery people were nice. They came within the window and set up the bed without doing damage to any area. It has made a huge difference for my mother because she has to sleep in more of an upright position. It was a good thing and I've been very pleased.

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    Staff

    Reviewed May 8, 2014

    I've had a Craftmatic bed probably since about 1980, and I just replaced the one that I had with a king size and it’s fine. Unfortunately I didn't get a chance to test the mattress out before I got it or I might have gotten a different mattress because it's a little softer than I would like. But for the most part, it works well and it does what it's supposed to do. The mattress was delivered fine. No real complaints. I had no problem whatsoever. They were very good. They helped me out with several things and I was very appreciative.

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    Reviewed May 8, 2014

    I love them and I even got my parents into buying one, too. I've always known about them my whole life and so when I wanted to buy a bed like that, that’s who I thought of. I've had my Craftmatic a little over a year. We love it. We use the bed’s up and down movement for the head and the foot. We use the massage sometimes. Our house had burned down so when they rebuilt, we had all the furniture delivered on one day. And so we had chaos going on everywhere but the delivery team did real good. They came in and set it up and no problems.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 8, 2014

    My sister bought a Craftmatic about ten years ago and she always really enjoyed hers and we got to the age where we were having a little bit of trouble with backaches and stuff like that. We had bought a Tempur-Pedic but it seemed to make it worse so we decided to buy a Craftmatic and we've been well-satisfied with it. I talked to my sister not too long ago and I was telling her we were having backaches and stuff and she said 'Well, why don't you do what I did?' then we were watching TV at night and we saw their advertisement on TV so I took down the number and I called them.

    I have had my bed about six months now I guess. Maybe a little bit more. We rest real good right now. Usually at night at about 7:30 we'll go and we'll turn the TV on and we'll elevate where we can TV and all that until we're tired and then we'll put it into the position that we usually sleep in and that's been a big plus for us. I've talked to sales representative on the phone and they were real nice to me. The delivery team was real nice. We bought the mattress that has a firm side and a soft side and they let us try both sides to see which one we wanted and they put the side that we decided we wanted. I definitely recommend them. It's been great.

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    Staff

    Reviewed May 8, 2014

    I've known about Craftmatic for years and purchased it a couple of months ago because they've been around for a long time. The bed has helped me. I'm able to move my legs and head up and down. I had some medical issues this year, and without it, I wouldn't have been able to sleep in a bed at all. I would have been sleeping in a chair like I did for three months. The people were very helpful and spent a lot of time in determining what my needs might be. They wanted to understand where I was putting the bed and how I was going to use the bed, the reason why I chose the bed, etc. I have spent my entire life sleeping on the left side, but because of medical issues, I had to move my back and that was a major change in the way I slept. From day 1 to maybe day 2, I slept like a rock. I slept very, very well on the bed. I had tried Sleep Number beds, the Memory Foam beds, conventional beds and the soft top beds. I've tried them all in my life and this is most definitely the most comfortable I've been.

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    Reviewed May 7, 2014

    I have an old Craftmatic and I just ordered a new one, but they say it's being shipped, so I don't have it yet. I was very happy with the one I already have but it's getting old and I want to up its memory foam. The experience with them is more than satisfactory. The fact that you can elevate the head is excellent. I can feel better because I can elevate my upper body.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed May 7, 2014

    Ever since I was little I've seen them on TV and I was like, "Oh, that would be awesome. That would just be a great bed." We always thought that someday we really want to do that but we didn't have the money. Now I’ve had my bed from Craftmatic since after Christmas. It's absolutely helped me. Honestly, we love everything about it.

    I'm 37 and we run a non-profit from our home. I can't sit for any amount of time like with my legs down. So for a number of years I have struggled. My husband got me a laptop computer and a little stand for it so I could be on the bed and have my legs up while I was working. But I've struggled and struggled with trying to put pillows behind me and get my back, my shoulders and everything in a comfortable position. And this is just the best thing that ever happened to me, seriously. I can adjust it to where I need it to be so that I can be at a comfortable place. And I honestly don't know how I ever made do without it.

    The sales representative was great. We saw on TV for Christmas that you guys were having big sales and still I knew they were expensive. My husband was like, "You need to just call and see what it would be." I called and he called me back. And he was just really, really great to work with it. Worked with us, gave us a discount because we have family members that also have a Craftmatic bed. And thankfully, my mom helped us out with the money on it and they were like, "You need this more than anything." And he was just really great through everything and answered all of our questions and really helped us out.

    The delivery team seemed good. We did have an issue after they had left. We discovered that there was a spot on the bed. The delivery team was using like a cutter knife thingy to open the plastic packages that the bed came in. And we did realize afterwards that when they had cut it with a knife to get the plastic off, that they had cut the bottom portion of the bed. And I called right away. I called Steve and he's like, "Not a problem. We'll get a new one out to you." They took care of everything. We were really impressed with the way things went. They got one out to us as soon as possible and it was no problem at all. Everything went good with that.

    Overall, we just had a wonderful experience and we're more than happy with the product.

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    Staff

    Reviewed May 7, 2014

    I've heard about Craftmatic through my wife. She is a physical therapist and she recommends the bed to patients when they need a good one. Since it came highly recommended, we got the bed for my mother in November. Since then it has helped her very much. She likes to use the adjustable features and the fact that she can tweak it down. The interactions that I had with the representatives were very good. They were very professional. The delivery team did a fantastic job. They were very cordial and making sure that everything was done right and set up right. They also showed her how to use the bed. Overall, it was an outstanding experience.

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    Reviewed May 7, 2014

    My experience with Craftmatic has been good so far. I would recommend them.

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    Reviewed May 6, 2014

    I did some research on the web and felt confident Craftmatic was a good product. The sales representative and the delivery team were very helpful and professional. The bed has really helped with relieving aches and pains or simply getting a better night's sleep. I use the tilt of the head feature the most. I am satisfied with my experience with Craftmatic.

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    Reviewed May 6, 2014

    I've had this Craftmatic bed for four months. I got a very bad back and its just been getting too hard to sleep in the bed so I tried going with this and I'm getting a lot better sleep now. I used to lift up the head and feet. You get to bring them up and down. They explain the product thoroughly and they were courteous. The only thing that happened when we got the bed was they didn't send the legs that went with it. We had to wait a day to get them. It's comfortable to sleep and I like it.

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    Staff

    Reviewed May 6, 2014

    I've always liked Craftmatic beds. The new bed isn't as good as the old one that I had, but I still like it. I liked my old one better; it was more steady. They said it was heavier though. I tried to get my old one fixed but they told me they couldn't fix it, so I have to get a new one. Since I got another mattress, I've been doing really good. I use the reclining feature the most. As far as my interactions with Craftmatic, they're wonderful people to work with. I've not had any problems with any of them. The delivery team brought it in and set it up. It was really good. They were very helpful.

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    Reviewed May 6, 2014

    My experience with Craftmatic bed was awesome. I would recommend them.

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    Reviewed May 5, 2014

    I purchased Craftmatic bed for medical reasons. I have it for about six months and I love it. I frequently use its adjustable feature, the head and feet, and on occasion, I turn the massage thing on. I love Craftmatic. I love my bed. They picked the old one down and put the new one up. They were great, very neat and very clean, and they dressed properly. I’d recommend anybody to Craftmatic.

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    Customer ServiceStaff

    Reviewed May 5, 2014

    I've had a Craftmatic bed since 2003. I saw it advertised on TV and then one of my friends had purchased one of the beds. She recommended it. I bought it because of the fact that I was going to undergo hip surgery and I needed a bed that would enable me to be able to get in and out of the bed. 2003 was the first bed I purchased. And then in November of 2013, I purchased another bed because of the fact that I was having difficulty getting the remote. That bed required a remote and I kept calling around and they kept telling me that they weren't able to provide me with a remote and that Craftmatic had gone out of business. Sears told me Craftmatic wasn't in business and they wanted me to purchase one of their adjustable beds. But then I did research on the computer and found out that they were in business but now they were located in Florida. So that’s how I was able to obtain another bed.

    Since then, I had had another problem with my hip. So that’s why it was important that I obtain the adjustable bed. I use all of the features, the lowering of the bed, the massage. The massage feature is not as noisy as the previous one. When I had the first bed, I only had to call and then I wasn't able to obtain any information until I was able to find them on my own. When it was delivered, I was anticipating a problem because it was snowing. So I thought that they were going to have to call me and tell me that they couldn't deliver it. They called me and told me that within an hour they were going to be on their way to set the bed up. And that’s what they did.

    I've had a very good experience with them. I would definitely recommend them to someone else. And also, my friend that had initially told me about the bed, she still has her original bed. But she had purchased the top-of-the-line one where she had a wireless on the beginning, which I appreciate the wireless feature now.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 5, 2014

    A friend of mine had a Craftmatic. We decided to purchase it because my husband has muscular dystrophy. We just got it. It’s been about a couple of months. It has helped us so far. Neither of us suffers from a whole lot of pain; that wasn't the reason we got it. My mattress is soft and his is firm, and we sleep comfortably. We frequently use the adjustable feature to help with sitting up to watch TV in bed, have coffee in bed. The customer service on the phone was real nice about it. I have no complaints about anything. He explained the product thoroughly. He was on the phone with me for quite a while. Everything went well with the delivery. They were here on time like they said they would be, around 4:00 in the afternoon, put everything together and it was fine, showed us how to work the remote. I would recommend them. It’s good, it serves our purpose and it’s great.

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    Punctuality & SpeedStaff

    Reviewed May 5, 2014

    My daughter got me a Craftmatic. My daughter did most of the work. So I just paid for it. She got the idea from the television ad. She had checked around. I have trouble with my legs. I always have to move my mattress up with pillows and things like that. She checked around and she talked to a couple of people that had a Craftmatic and they really liked it. So we decided that’s the one we were going to get. I’ve had my bed about two and a half months and it has helped me. It’s terrific.

    My legs since don’t have the aches and pains at night when I’m sleeping. And the swelling in my legs started going down and everything is doing a hundred percent better. My favorite features of the bed are the legs and the head. Just bringing the head up a little bit and the legs. I don’t use the vibrator and all that. My granddaughter uses that when she comes. The fellows that delivered it set it up. And they said what time they were going to be here. They were right on the time and everything. Everything was very satisfactory. I’d recommend it. For one thing, it’s just such a relief with my sleeping at night. I don’t have the aches and pains at night on my legs when I can bring the foot up. Well worth it to me.

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    Staff

    Reviewed May 4, 2014

    I got the bed because my husband was diagnosed with Parkinson's disease and he had trouble getting in and out of bed. That's when we decided to buy the bed. This helps lifts him up so he can get up to a sitting position. The mattress is not really coming back up like it's supposed to, what do they call it, memory foam? I never got instructions for the bed, but the sales rep from Craftmatic came, they put the bed up together, and his side had to be lower than mine. We have the split because he's shorter and he needs to get his feet on the floor before he can really get up.

    I could turn the mattress or flip it over onto the other side because it had a firm side and a soft side. It helps him get from the bed easier and release the pressure. He has the tendency to retain fluid, and so when you put up his feet, it helps that problem. I had a very good experience with Craftmatic. They are very helpful and the delivery team were very accommodating. They showed me how to use the bed. I did recommend it to two people, and they came in to look at it, because there is no showroom. It was great.

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    Punctuality & SpeedStaff

    Reviewed May 4, 2014

    This is our second Craftmatic bed. I felt good about it. We had our bed back in 2005. I like their products and I choose to purchase due to my wife's health. I only have one problem with it. My wife gets out of the bed on the side of her bed so it doesn't move and I have to get out at the foot of my bed because locked wheels on the side of the bed won’t stay locked. And for some reason or another, all four of them just disengage. They gave me some more things that can take the wheels off and put them in like a cup and it'll lower the bed and then it should make it more stable.

    And the technician showed me how to do it - just pop those wheels out and put those cups on it and it would not move. They showed the things we need to do if we wanted the headboard to connect to the bed. That, too, would help in the stabilization of my bed. We used to raise the head of the bed, the feet, the massage and the wave. The technicians who came and delivered the bed were polite, kind, courteous. Their professionalism was great. They were very helpful with any questions that me and my wife had at the time and asked them. Craftmatic is awesome. My experience with them has been very good.

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    Customer ServiceStaff

    Reviewed May 4, 2014

    I contacted Craftmatic out of curiosity. I told them that I was thinking about buying one from Costco, and he told me that was a bad idea because their foam mattresses come from China and you don’t know what they’re contaminated with. Basically, the salesman on the phone kind of talked me into purchasing it. The delivery team showed me how to use the bed and answered my questions. I now have had my bed for about two months and it has helped me.

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    Reviewed May 4, 2014

    My parents had a Craftmatic and I took their bed when they passed away and I liked it. Now I've had a new one since December. It’s sort of about the same because my old one really just was tired. So the new one is firmer and doesn't have nooks. My favorite among its features is the head coming up and down. I did realize that later on they attached the headboard incorrectly. They put the screws facing towards the wall so whenever you jostled the bed, it would scratch the wall. So it was not difficult but I had to go and kind of take it apart to reach that and turn the screws around so that it wasn't damaging the wall. But overall, it was an easy experience.

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    Customer ServiceStaff

    Reviewed May 3, 2014

    Over the years, I've heard of Craftmatic, and when my husband and I were looking for a bed, I was looking through the telephone book to see whether they’re still around. I came across the number, a few furniture places, and I called about three places. But I liked Steve that I talked to; he gave me a lot of information. I called a couple of furniture stores because I don’t drive, so I got to have a game plan going, so I could tell my husband where we’re going. And then I called and they were okay. I just asked a couple of questions; they were nice. And then I finally called Craftmatic. They were very pleasant, I ended up talking to Steve, and he was very nice, very knowledgeable and very helpful. And then it was my decision to choose Steve because he was so great. We talked and then he called me back, to see how we were doing and if I had made a decision. He kept in contact with me; he was very good.

    My grandkids come over, my daughter-in-law, they like it. My husband, when we slept in it, he had a very enjoyable sleep. We both stay together, me and my husband, so we stay in our family room with the dog. We stay downstairs, with him in the family room, because he’s not allowed upstairs because he’s big, so until he gets straightened out, I can’t go upstairs. But everybody who’s been up there, the grandkids, they love the bed. I just don’t want them using it. I say, “You can go upstairs but don’t play with it.” That’s what I tell my grandson. You know, it’s good so far, what with the little contact I've had with it. I can’t wait to go up there. I have a cousin that’s thinking of getting one; she keeps asking me about it. I say, “You call me up, I’ll give you the number to get in touch with that Steve and then he could talk to you.”

    I frequently use the upright one feature because I have to sleep completely upright and that’s good. My husband, he just sleeps flat, and he was thrilled he was snoring. The delivery team was great. My husband had the most interaction. I think I saw them once and they were very, very good, very helpful. My husband was with them all the time and they put the bed together and talked to them. And I went up once and they were just doing something with the plug. But they talked to my husband and he was okay with everything. My cousin is interested in getting a bed. Our experience has been excellent.

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    Sales & MarketingStaff

    Reviewed May 3, 2014

    A friend of mine has had Craftmatic for years. Because of that and the reviews that I've seen and heard, I purchased one too. I haven't had it real long, maybe a couple of months. I had gotten hurt and I have to sleep sitting up most of the time so being able to get in the position where I can sleep without a lot of pain is a big help. I love everything about it. It took me a while to find out where to buy it. I tried to find stores where I could go in and look at one and talk to somebody, but I couldn't so I got a phone number and called and went through sales that way.

    The representatives did a great job. The delivery guy came and knew what he was doing. He unloaded it, unboxed it, set it up and went over everything with us. He did his job real good. He even told us his experiences. He told us that he had just replaced the mattress for somebody that had a bed for 30 years and different things about it. Craftmatic, your product is wonderful and your sales and service department is great.

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    Staff

    Reviewed May 3, 2014

    My experience with Craftmatic was good. The representatives were courteous and I would recommend it.

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    Installation & Setup

    Reviewed May 3, 2014

    My wife bought the Craftmatic bed online and we’ve had it for four months now. I like that I can raise and lower my head and feet with it. Delivery went fine. Two guys showed up and did good in setting up the bed. We had trouble finding sheets for it because we got an irregular length. And there are some things I would prefer were different, but it’s a good bed.

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    Reviewed May 2, 2014

    We've had Craftmatic for 20 some years. We purchased one 15 months ago and had a set before that which we had gotten 26 years ago. They've been great. Their sales reps were very nice and two young fellows who delivered the bed showed us how to work the hand gadgets.

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    Staff

    Reviewed May 2, 2014

    It has been really good since I bought the Craftmatic. My body is much better now. I don't have any aches and pains when I get up. The reps were really nice people. I cannot complain.

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    Customer ServiceStaffReliability

    Reviewed May 2, 2014

    We've been very, very pleased with Craftmatic. The first mattresses that we got weren't firm enough so we called back and they got us two more mattresses as soon as possible. And those were great. And then my mattress got a hump in it. So we contacted them and they had us take pictures. And they said, "You know what? That is a defective mattress. So tear the tags off, send them to me and we're gonna send you another one." So they did and they had just been super nice. They've called to make sure that we've been happy and pleased with everything. Everybody that we have had any contact with has been just super, super nice.

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    Staff

    Reviewed May 2, 2014

    Craftmatic bed has really improved the quality of life. I've seen Craftmatic on television several times. When I broke my hip a year ago, I was renting a hospital bed for quite some time and they refused to let me buy it. So I said, "Well, the heck with you," and I bought a Craftmatic. The vibrating feature of the bed is great. The reps were very helpful and the guys that delivered it did well too. I've already recommended Craftmatic to a doctor friend of mine that was in the navy with me.

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    Reviewed May 1, 2014

    I heard about Craftmatic from my physical therapist. My wife ordered it on the computer. They came in, set it up and showed me how to operate it. We've had it now for about 3 months. I'm having a very good experience with them. We got it because I had a pinched nerve in my back and I couldn't even get to bed. Slide in bed - no way. But with this here, I could find a position that would relieve the pain and it worked very well for me.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 1, 2014

    The sales lady in Florida was really great. She didn't tell me any lies. Everything she told me about the no extra delivery charge was true... She even gave me her number, if we have any problems, to call her personally.

    For service, you can't beat 'em! It was a fantastic experience. From the day I called and got her recording, she was back to me within an hour. She explained everything to me and told me exactly when they would be delivering and that's exactly when they showed up. And the guys they hired to deliver and set it up were fantastic. Their white glove delivery team got it upstairs and didn't nick the walls. They were very careful, hooked it up and showed me how it worked.

    I have reflux disease so I tried propping my old bed up with cement blocks but that didn't work very well. With the Craftmatic, you can adjust the angle to whatever you want -- I've seen their ads on TV for years and they look pretty good as well. So I went and bought one and that resolved my problem. I'd recommend this bed to anyone. My dogs and my cats love my bed, too.

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    Reviewed May 1, 2014

    Really pretty good experience with Craftmatic. I would recommend them.

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    Reviewed May 1, 2014

    I've been seeing them on TV for years and just last Feb. bought a Craftmatic king size duo, the two twins put together to make it king size. The first night, I felt the difference. I was able to sleep in the bed!! For years I've been sleeping on sofas and recliners because of my bad back, so it's the best purchase I've ever made for my back. But what I like the most about this bed is that we can move the foot and the head up and down. We also enjoy being able to adjust each side separately. The guys who delivered the bed were great. They didn't have any tools when they brought the bed. They had to borrow some of my tools. But other than that they were good.

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    Reviewed April 30, 2014

    They were polite. Their salesman was pushy without being too salesman-pushy. They did a little bit of upselling but they were very good about backing off when I said I wasn't interested. And as for the product - it wasn't for me, it was for my mother - my mom's tickled pink about Craftmatic.

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    Staff

    Reviewed April 30, 2014

    When I had surgery, replacement of both knees, I needed a good bed so I ordered the Craftmatic bed. I liked it so we ordered a second Craftmatic bed for my older sister. Now we have three Craftmatic beds for comfort, for pleasure and for medical reasons. It's a very good bed. I don't recommend anything to anybody but for my family. Everybody loves them. We are very pleased with Craftmatic.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2014

    I like gadgets so I purchased a Craftmatic bed. I have a new one I just bought a year ago but the other one, I had over 20 years. It gives me a better night’s sleep. I particularly like raising the back of the bed. The delivery team was very courteous. There was no problem. They also quickly showed me the difference between the old one and the new one. I had an excellent experience. I like it and I would recommend it to anyone. I don't only have the bed but I also have a chair.

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    Reviewed April 30, 2014

    My overall experience with Craftmatic was very nice. I'm very comfortable and I like it very much.

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    Reviewed April 29, 2014

    My husband used to sell Craftmatic beds. We got one for ourselves since we're both having some back problems. The bed has helped with relieving the pain and we're able to get a better night's sleep. Raising the head up and down is the feature we use the most. We've had a pleasant experience with Craftmatic.

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    Customer Service

    Reviewed April 29, 2014

    I looked Craftmatic up on the internet. Price was the deciding factor. My bed is backwards. I have the foot of my bed as the head and the head as the foot. It seems to have helped me. I have been happy with the customer service. On the first delivery they didn't really speak very good English and so there was a little bit of a communication problem because they had actually delivered the wrong type of bed. We had ordered no spring and when they were packing up the mattress, there was a problem but it got resolved. We didn't really speak their language so it was kind of choppy. We figured out how to use the bed. Otherwise, it was a great experience.

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    Sales & MarketingPriceStaff

    Reviewed April 29, 2014

    My dad liked the Craftmatic bed so much that he was always saying how much he liked it so we decided we would try one out. Their price was one of the reasons we chose them. It was more reasonable than the other ones we looked at. I also got one for my wife as she's got back problems. We like to crank the bed up. Every night when I lay flat on the bed I'd have to stack up so many pillows to keep my head up. Now I keep the thing up, turn on the vibrator and go to sleep. My little puppy dogs love the bed too. The Craftmatic sales rep was great. He told us which one he thought we needed and then he was asking the height, how tall we were and he did everything he could to get this thing right for us. The delivery team pulled right up here when they were supposed to. They came in, took the other one, set it up and got us all going. It's a fantastic experience.

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    Reviewed April 29, 2014

    I decided to contact Craftmatic when I saw the commercial on TV and the benefits of the bed for me. I bought the first one 15 or 16 years ago and the second one I just bought last year. I like the new one because of the reversible mattress where you have a firm side and a soft side. I also like the elevation of the legs. I would recommend Craftmatic beds. It’s very restful.

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    Staff

    Reviewed April 29, 2014

    I've had Craftmatic bed for probably 10 years prior to buying my second one. I can't say enough. I have a disabled son and he has back problems (different things). It's great to have the adjustment for him. When he gets sick, I can put the bed up so he can feel better so I just wouldn't be without it. This bed is fabulous and this mattress on the new one is just too much. It's very, very good (better than the last one) and that was excellent.

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    Customer ServiceStaff

    Reviewed April 28, 2014

    I love the Craftmatic. I'm a very old lady, and the first I ever heard was many years ago about recliner chairs, and it was not good. I heard a lot about high pressure salesmanship and I vowed I would never deal with Craftmatic. Then I forgot all about it until I wanted a new bed. I saw their ad, and called in about it and talked to a very nice man who is very obliging and interested in my problem. This is my third adjustable bed. If I were asked how I could improve it, the only thing that I would suggest is that the massage and so forth would be optional. And also that the added attraction of being able to raise and lower the bed the way they do it on a hospital bed would be helpful to some older people.

    The experience with the sales representative was very pleasant. I called and asked for information, and he gave me the information I needed. I thought it over and called back. Apparently I was lucky to get the same gentleman the second time and he took my order. He was the one who suggested that I make sure that I get the extra size on the bed. The delivery team was delightful. They were two men and both charming and funny. We laughed all the way through the whole procedure. I do enjoy the bed but I would have happily done without the massage or the vibration and saved a little money if I could. I have my own mattress on it so I have no way of judging what their mattress is like.

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    Reviewed April 28, 2014

    My girlfriend got another brand of bed and I just didn't like it so I got a Craftmatic. I like the massage and the idea that it moves and I can lower the head and the feet. The sales representative was very pleasant. The delivery guys were really nice. They brought it right in and set it up and put the old bed off and took it with them. It was very beneficial and relaxing and a good decision I made when I bought Craftmatic.

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    Reviewed April 28, 2014

    I don't live with the Craftmatic bed. It's in a vacation home and I'm no there much but it's a very nice bed. I would recommend them.

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    Reviewed April 28, 2014

    My wife is enjoying the Craftmatic bed. We don’t share it. It’s only a small one, a twin.

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    Customer ServiceStaff

    Reviewed April 28, 2014

    We relied on the fact that Craftmatic had such a good name and we got the extra-long sized bed. The only thing I found difficult is making the bed because it is so long when you try to put the bottom set of sheet on. One of the representatives said that if you put the bed up all the way, it's easier to do it that way. That's what I will do in the future. Otherwise, the bed is very comfortable. I haven't really used all the parts such as the vibrator. The bed has worked well for us from the top to bottom. And they left a number if we have any questions that we could call. I did get a headboard for it and I put that on. So it looks good, and it matches the rest of the furniture. We've basically been very pleased. It has been helpful to my husband. I would call it a pick me up.

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    Reviewed April 28, 2014

    We did a little research and found that Craftmatic seems to be the better bed than other companies. So we bought it. We've had it for a couple of months now or longer. The sales rep was terrific and very thorough. The delivery team came and they were in and out of here in 10 minutes or so. Everything was set up and everything was fine. This bed has made a big difference in my life. It has helped me sleep better.

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    Staff

    Reviewed April 28, 2014

    We looked at several different products before I remembered Craftmatic and started researching its construction twice and the warranty, too, which was our biggest issue. The woman we talked to basically walked us through all the features. We got it shipped out and just went from there. It was a pretty good experience. Their people were great, moved some stuff for us, put it together, helped move with the bed and everything, made sure they worked. We have this Craftmatic for about 3 years now and I would say it has helped us. My wife likes the vibration and I like just being able to move it around because I got arthritis. No hassle, great experience. I got what I paid for.

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    Reviewed April 27, 2014

    We had a very good experience with Craftmatic. I would recommend them.

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    Reviewed April 27, 2014

    I don't like memory foam. I just don't think it would work but I just wanted to try it and it worked! I have a Craftmatic bed for a year now and it has been helpful. I like that when you have to lay flat, your feet don't have to be flat. The bed raises up and is adjustable. They explained to me the differences between the mattresses, and the delivery team came in, set everything up, made sure it was working and even moved my other bed that I had from Craftmatic upstairs. I love everything about the Craftmatic bed and if I should need to purchase another one, I will be getting it from Craftmatic.

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    Reviewed April 27, 2014

    I like the Craftmatic bed. It does what I want it to do. I'm able to sleep while I'm sitting up and that's what it does and its mattress is a little soft for me but I like the bed. The person that sold it to me was very knowledgeable and very professional. I would recommend them.

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    Staff

    Reviewed April 27, 2014

    My experience with Craftmatic is excellent. I enjoyed the product. We had a Craftmatic bed before. Fifteen years prior to switching to a new one just recently. No problem with the representative. I would recommend Craftmatic wholeheartedly because we've had a good experience with them.

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    Reviewed April 27, 2014

    I like the way the head is adjustable and it's very comfortable. My wife had surgery recently and if it weren't—I don't think she could sleep without them—except when we had that bed. The representatives were very nice, very courteous. I would definitely recommend Craftmatic. In fact, I have recommended it actually and people from the church have been coming in and they all want to know about that bed. I don't know what to say. It's the best bed that we've ever had and we have a Sleep Number bed but we never liked it at all but we love this bed. If only we had this all along.

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    Customer ServiceCoverageStaff

    Reviewed April 26, 2014

    I ordered Craftmatic years ago. However, they brought it, they came, and they demonstrated on the tape or something then when I bought it, I didn't really want it. Then over the years I wanted one. My health declined and I wanted one. I purchased one September 18th of last year. I did this on the phone and the sales representative was good. I think his name was Peter and he was alright.

    The delivery team was excellent. They came in and had it done within 45 minutes. They moved the dresser down and they went on to do what they had to do. They put the packaging and everything away.

    It's an alright bed. I had to buy a vibration mat for the bed because the vibration is just like a box in one place and I wanted vibration throughout the bed. I don't know if they manufactured them. I saw some at Sleepy's that I was very impressed with but I had already purchased this. I wanted a full vibration from head to toe and massage. However, I did go on the internet and I bought a mat that does that. It just covers my mattress and does that.

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    Sales & MarketingStaff

    Reviewed April 26, 2014

    I first heard about Craftmatic on TV. I tried out the other brand and this has more features for me because I have arthritis in my legs so this had the built-in massage and everything. I like the head going up and the legs going up so it worked out fine. I've had my bed about 8 years. It's a wonderful bed and it's great for arthritis sufferers.

    The sales representatives were good. All they did was they talked on the phone and then the installation came to put the bed together and that's it. They were pretty courteous when they put the bed up.

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    Punctuality & SpeedStaff

    Reviewed April 26, 2014

    My experience with Craftmatic is excellent, as well as my interactions with representatives. They followed up. They delivered on time. They did exactly what they said they were going to do and the product was exactly what they said it was going to be.

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    Reviewed April 26, 2014

    I love my Craftmatic bed. This is the second adjustable bed that I have had. It's great and it works wonders.

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    Customer ServicePriceStaff

    Reviewed April 26, 2014

    The Craftmatic is great with the easy financing. It actually costs less than most beds that I looked at. In fact, it was the last one I thought of. I said, "Craftmatic has always been expensive" but it turned out they were cheaper. They did away with all their salesmen. Now they do it all over the phone and that cuts the cost down quite a bit. It's a great bed. I had known about them all along and they used to send out a card to fill out to get one and a free one. I've had it about two years now and I used to only be able to sleep until 5 in the morning. Now occasionally I can get up to 7 o'clock. The delivery people did a wonderful job. They took the old one out and set the whole thing up. They showed us how to work it and we didn't have to lift a finger. I'm very pleased.

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    Reviewed April 26, 2014

    I love the Craftmatic bed so much. I was looking for a bed that would lift me up on the top because I have gastroesophageal reflux disease and so does my husband. We wanted the Craftmatic bed to raise up so we don't have to put blocks on our bed. And we've had a lot of surgeries. Since we got this bed I had a knee replacement, so that really helped me being able to prop the bottom of my leg with the bed going up and putting ice on it. I love lying back and pushing that button and the thing goes up for you. When you're sick and you have surgery and you're sore, it's awesome to have that thing do the work. The bed works well for people that have health problems. It’s very comfortable. It feels so good.

    My husband dealt with the salesman. I liked him. He seemed nice but we were pretty puzzled over the fact that he promised to send us a set of sheets because we had a terrible time finding sheets to fit it. We went to get some sheets and we barely can find any that are long enough. When we do find them, they don't have straps on them. So when our bed goes up and down, our sheets go every which way. The only thing we ran into a problem was really having the right sheets. We still can't find the right-sized bedspread. My other problem is I’m 4’ 9” and it seems the bed is made for taller people. I wish they could make the height of the bed go up and down to adjust for shorter people. I have to stand on a 4-inch stool to climb up on my mattress but then once I get in, it's like heaven.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 25, 2014

    I know a person that has a Craftmatic bed and they really enjoyed it, so I bought it for my mom. The sales reps were very informative, courteous and answered all my questions. The delivery team did a great job. My mom and I was there. They moved the furniture around for her, set it up, left and then we hadn't had to do anything. It was fast. My mom likes the bed. She's got back and leg problems and it really helps her. We're very satisfied.

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    Customer ServiceStaff

    Reviewed April 25, 2014

    This is my second Craftmatic bed. I bought the first one 26 years ago. I purchased from them this time because the first purchase I made, they were so great. There are other electric beds all over town but the Craftmatic that I had before was just wonderful. We got the first Craftmatic bed because my husband had an open heart surgery and the doctor told him not to lay flat because they broke his ribs and wired him. We would prop him up with pillows every night so he would sleep upwards. Then we saw this commercial and we said, "Well, let's see about this bed and we won't have to do this with the pillow thing." We called Craftmatic and they sent a representative over and we bought the bed and I wouldn't have any other bed. The employees are wonderful. The delivery guys were a hoot and the lady on the phone in the main office was so pleasant and so nice. They stand by their product and the way it's made. It's very strong and a solid bed.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 25, 2014

    I wanted one, and the sales rep said it would be here in three days. I didn't know anybody else so I went with Craftmatic. Now I see all kinds of people advertising that they go up and down so I hope I have the best. But the bed definitely helped me, and I enjoy being able to elevate the legs. I would recommend it. And they're caring because they keep in touch. I got a couple of calls to make sure I was happy.

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    Reviewed April 25, 2014

    It's very comfortable. I like everything about it. I like being able to raise the head up. When I don't feel well or something, I can raise the head up and watch TV. My husband and I both sleep good in it. We had a waterbed -- we don't sleep on it anymore since we bought our Craftmatic 3 or 4 months ago. Both of us are completely happy with it. No complaints at all.

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    Staff

    Reviewed April 25, 2014

    Considering I'm a second buyer of Craftmatic, the experience was excellent. Interactions with the representative were good.

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    Staff

    Reviewed April 24, 2014

    I was looking for an adjustable bed and I found the Craftmatic. I chose it since I like the operation of it. I have GERD. When I was sleeping flat I had a lot of pressure on my chest at night and even a little in the morning until I got out and got an adjustable bed. The bed has helped me wonderfully. Everything went smoothly with the sales representative, the delivery people. No complaints. Craftmatic is wonderful. I wouldn't ask for anything better.

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    Reviewed April 24, 2014

    Craftmatic is fine. It's wonderful. I'm very happy with it and I use it accordingly for my acid reflux or if I need to put my legs up. It's very helpful for me but I have a problem climbing in and I like to have things under the bed since it's a little bit too tall for me. I'm very short but otherwise once I'm in it's wonderful and I sleep well with it. I get a lot of good from it.

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    Reviewed April 24, 2014

    We purchased the house and there was Craftmatic beds there in the house. The new beds we've had one week, and we purchased another set about four months ago. These beds are comfortable. I particularly like the rising of the head or the feet.

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    Reviewed April 24, 2014

    The price of the Craftmatic was one of the deciding factors. They offered a good warranty. They came in and set it up and everything went well. I like being able to raise my head without putting pillows behind me. It was a very good and enjoyable experience. Everybody was very nice and courteous.

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    Installation & SetupSales & MarketingStaff

    Reviewed April 24, 2014

    I heard about Craftmatic from way back when I was a little girl so it's just a household name. I thought about going to other brands but I figured Craftmatic is known so they would know more what they were doing. They are the first adjustable bed that I had known of so I just wanted to go with somebody who has been doing it for years and hopefully I won't have any problems with it.

    I have had my bed from Craftmatic for about two months and so far I think it helped me. I love the way it massages. I use it every night. I just love the fact that I don't have to lay flat on my bed. When I slept flat, I always had a problem. I don't know if it’s arthritis or something. At first I thought because the mattress seemed rather light, I can move it by myself and maybe it wasn't going to be a good mattress but I like it.

    The guys were very good as far as putting and setting up the bed. The sales representative was pretty good. I remember years ago, a Craftmatic salesperson came to my door and he was talking about $4,000 for the bed. I didn't have the money. But ordering it directly over the internet really cut it down so that was a blessing. I paid $2,400 for the bed. It was pretty easy. I just called the guy up and I told him how big I was and what I wanted. I really thought about getting something like latex but I really don't know about that stuff and the rep was there so I figured that I'll just go with what Craftmatic had and if later I wanted to add comfort to the bed I'll do that. But I needed something that was solid and can handle me.

    It was the better purchase that I've made in a long time. I'm satisfied. But I needed the bed to be a little taller. I needed taller legs instead of the shorter legs and when I'm lowering the foot part, it's a little loud. Those were the only problems I've had. Other than that I love the bed. It's comfortable. It’s a great bed. I sleep good at night.

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    Reviewed April 23, 2014

    My experience with Craftmatic was great from start to finish. It was excellent from the guy I spoke to, the salesman, to the delivery people to the bed itself. I wish I did it a long time ago.

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    Reviewed April 23, 2014

    I've had the Craftmatic bed for probably 20 years and I like it. It's been really good.

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    Reviewed April 23, 2014

    The reviews about Craftmatic online were good and my sister who lives in Norman had a good experience on it so I purchased one. I bought it for my sister and she enjoys its ability to change positions. The Craftmatic people were all good. It was a great experience.

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    PriceStaff

    Reviewed April 23, 2014

    My mother had been looking for an adjustable bed a very long time and when my father passed away and she had to move, that was her opportunity to get something just for her. She decided on the Craftmatic based on the consumer reports and reviews on the internet. She's happy with the mobility and the firmness of the bed and it has absolutely helped her. Everybody that we've dealt with has been fantastic even down to the folks that delivered the bed so it was a very easy transaction and affordable. They do it very well and I would highly recommend them to anyone.

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    Contract & TermsSales & MarketingStaff

    Reviewed April 23, 2014

    I read about Craftmatic for the first time in the internet and decided to buy it. I didn't compare with other brands. I've had it since January 2014. I particularly like the back position. It's helping me a lot and in my soreness. My interaction with the sales representative was good. Right now I'm still waiting for a copy of my contract. They haven't sent it to me yet. Overall, it’s excellent and I can't find the words to describe how I feel right now, but I would recommend Craftmatic to other friends if they ask for it.

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    Reviewed April 22, 2014

    I went with Craftmatic because I knew it has been around for quite a while. My bed has a bar that goes at the bottom to keep the mattress from falling off and it goes almost across the whole bed. I've had this bed for six years and can say it has been helpful. I have a hiatal hernia, so I have to sleep up. My daughter would like to have one too but she just doesn't have the money.

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    Customer Service

    Reviewed April 22, 2014

    I've had my Craftmatic since December. It was particularly bought for me but my husband's been having some problems. We're not sure if he has a muscle that's been compromised in some way and sleeping on the mattress is really uncomfortable for him so he goes upstairs and sleeps on a firmer mattress that we have. Paula from Consumer Relations was going to call back about it and see how he was doing because he was still sleeping in the other bed when I talked to her and she wanted to make sure that he was comfortable. We don't know whether he's got an injury or it's the bed. But my experience is very good. I wish I had done it years ago, because I had four back surgeries. It definitely has been a blessing for me. I like the feature that lowers you because I was sleeping on a recliner for a number of years. I have to be up when I sleep to help me.

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    Reviewed April 22, 2014

    I knew that Craftmatic was an adjustable bed. I went to the market for one like that. I've had mine for 6 months and it has helped me. I enjoy lifting the head up so I can sleep. Overall, I had a very good experience with Craftmatic. My salesman Daryl and the follow-up lady were both nice people. I didn't have a problem with them. My experience with the delivery team though was below mediocre. They were in a big hurry to set up and it did not look like they wanted to do too much. They could've done some more things. There was a battery that they offered and he asked if I could do it because they need to hurry.

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    Reviewed April 22, 2014

    Overall my experience with Craftmatic was great. I would recommend them to a friend.

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    Sales & Marketing

    Reviewed April 22, 2014

    I have a great experience with Craftmatic. Everything with the sales went fine. I love the product. I may even get another one before this is over.

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    Sales & MarketingPriceStaff

    Reviewed April 21, 2014

    I chose the Craftmatic because I like the idea of it rising up like a hospital bed. That's my favorite part and the mattress is very comfortable. The sales representative was a very good salesman. About the price, if we would have shopped around, we might have found it a little bit cheaper but he was a good salesman. The delivery team was good and friendly enough. I like the bed. It's the best bed I've ever had.

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    Reviewed April 21, 2014

    My sister bought the Craftmatic bed for me as a gift. I just got out of rehab and this bed goes up and down similar to the beds in the hospitals and rehab. It helps my legs because they swell up and so I can put them up. I've had a very good experience with it.

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    PriceStaff

    Reviewed April 21, 2014

    Craftmatic is the way to go if you're shopping for a bed. They help you on the price. They want you to be comfortable, and they treat you like you belong to them. It's like you're part of a family. We have a 15-year-old grandson that has got myotonic muscular dystrophy. He's on his back 24/7 unless someone lifts him up. He needed to be in a larger bed and we were more familiar with the Craftmatic more than any of the others. My husband told Craftmatic about our grandson and they brought the cost down to where we could afford it. The sales representative were very nice. In fact we talked to them several times.

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    Reviewed April 21, 2014

    I went on a website looking at different type of beds and I liked the way the Craftmatic bed worked. The bed came in the first part of January or end of December. I had been sleeping in a recliner for two and a half years. Now I love the fact that you can raise the bed up and down. It helps me quite a bit, because when I lay flat I'm uncomfortable, so I have to tilt it up a little bit.

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    Reviewed April 21, 2014

    My husband had Craftmatic before. It was older and the motors had gone bad in it. Their sales representative was wonderful, did the work with me and helped us. Their delivery team was great. The bed is wonderful.

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    Sales & MarketingStaff

    Reviewed April 20, 2014

    I've known about Craftmatic for years through advertisements. They've been around for a long time and I chose them because of their reputation. The reason I purchased this was I needed to have a total hip replacement and I needed to have an adjustable bed that I can take downstairs. The sales rep was excellent. I can't remember what his name was now but he talked to me for a long, long time and he was very helpful. The delivery team was great. I had a hard time getting it because of some transport thing that I didn't understand. They scheduled it two or three different times before I finally got it. When I did get it, it was good and they explained things. It's an excellent company and I love my bed. I'm glad I decided on the Craftmatic.

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    Reviewed April 20, 2014

    It was a good experience. All the information I received was accurate except for the problem I'm having with sheets. But the Craftmatic representative was going to do some research for me. Actually, she gave me some information that I have to do a research with.

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    Staff

    Reviewed April 20, 2014

    I had a very good experience with Craftmatic. The reps and delivery team were good.

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    Customer ServiceInstallation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed April 20, 2014

    Their sales representatives were great. They came and had to do a rush order because my mom had a stroke and was being released from the hospital. She slept in a couple of days in another bed but they were really fast about getting it to us. The installation team was good also. They called, set up a time, came and were in and out and had it done pretty quickly. We've had the bed since July and my mom loves it. She's comfortable and she really likes it a lot. It was very helpful because of the ability to lift her up and down and work with her in it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 19, 2014

    I like the fact that this bed has the mobility of going up and down. It is now my second Craftmatic bed. Between the two beds, I've probably owned a Craftmatic for 15 years. I got this last one within the past year and had no issues with the purchase. Everything went smoothly. The sales representative explained in detail about the bed. He sent emails about the bed and what the bed did and did not do because you can pick different types of bed and different types of mattresses. He sent everything that I needed to take in to make up my mind about which one I wanted to get and it was sent out really quickly. The delivery team did a really good job as well. They took the old one out, put in the new one, and set it up. You can't ask for more than that. I'm very pleased.

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    Reviewed April 19, 2014

    My brother had moved here to Las Vegas from California because he has Parkinson's. I noticed he has a hard time getting out of the bed so I figured he needed help. I decided on the Craftmatic and I just called and ordered him one. Then my mom got sick and I ordered her one too. Craftmatic has helped them, especially my mom. We keep her legs up all the time. It's the most comfortable bed I've ever laid in. I've already recommended them to my aunt.

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    Sales & MarketingStaff

    Reviewed April 19, 2014

    I liked the one I had about 20 years ago so well that's why I purchased one again. I'm very comfortable with the Craftmatic bed. The sales representatives were understanding and explained things real well to me. Delivery went well too. They took the old out and then they started assembling the new one. They handled it real fine. I like the old one too but I like that I can raise my feet up when I go to sleep at night and I don't have puffy legs. It's a wonderful bed - the best that I can ever get.

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    Punctuality & SpeedStaff

    Reviewed April 19, 2014

    The delivery team of Craftmatic did a great job. They were quick and on the ball. Right after I got the bed, I fractured my ankle and so I really need the bed. The only thing I noticed different about it is the feet don't raise as high as the older model that I had and seems like the motor is noisier on the massage part. But I always have liked it really well. It's been beneficial for my medical problems. The ideal part about the bed is it's easy to get in and out of when the feet and the head are raised if you have a medical issue. It works very well for people that have back problems, which I do. I've had other kinds of beds but I like Craftmatic the best.

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    CoverageSales & MarketingStaff

    Reviewed April 19, 2014

    I had seen the Craftmatic advertisement on TV or in the magazine, and a fellow who stopped here was selling them. I had back problems and I never could get comfortable. I couldn't raise the front of the bed up and I get scooped down on the bed anyway. When they came by with that, we decided we'd buy one. That was in 2007. We bought two of them. My husband said he really slept good on it and I love mine. I won't have anything else. The sales representative just more or less sat there on the couch and let us decide after he explained everything. He didn't pressure us. They brought everything in and put it up. Now I got another one here in December. My husband had messed the one he was sleeping on because he wasn't in a good health. I thought I had it really covered but evidently didn't. The only way I could figure to get rid of the old one is to buy a new one.

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    Reviewed April 18, 2014

    I've had the Craftmatic bed since May and before that time frame I tried a hospital bed. I had to have brain surgery and I can't sleep flat. I sleep in a Craftmatic bed and I feel great. I am back to exercising and getting into life. It has made a huge effect on me. The Craftmatic people were very friendly and very helpful.

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    Staff

    Reviewed April 18, 2014

    We had an excellent experience with Craftmatic. Our interaction with the representative was wonderful. He was very helpful, and I have no complaints.

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    Installation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 18, 2014

    I've had the Craftmatic for about a year and I like it. I really wasn't happy with the sales guy. He was very friendly and polite but he didn't tell us the truth. He told us a lot of lies. There's no headboard on my bed and he said, "Oh, you can get any headboard." So I bought one that cost me $50 and the guy took a look at it, he says, "That's not going to work." So I lost $50. And he said the mattresses were firm and they're really not that firm. I think he knew what he was talking about. I think he just was selling the bed. The delivery team was fine. They installed it very quickly and set it all up and showed us how it worked. I enjoy my bed. I like the fact that the head raises up so I could sleep easier at night but it's hard to make the bed.

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    Reviewed April 18, 2014

    Years ago I had heard about Craftmatic and I started looking on the internet for the bed as they've been in business a long time. I've had the bed for about 6 months now. Unbelievably, the bed has helped me. I have edema and swelling in the legs. If anything, my legs are perfect now. It was fun talking to the sales representative. I enjoyed talking to them. The delivery team did a good job too. Getting the bed is the best thing I ever did.

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    Price

    Reviewed April 17, 2014

    We're satisfied with the Craftmatic product and the service. We got a product that we expected and it was at a good price. I'd recommend them.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed April 17, 2014

    We were looking for an adjustable bed and we started looking on the internet for ratings and reviews. Craftmatic was rated #1 and they had the #1 adjustable bed and had for years, so we gave them a call and talked to the man. We bought one in Dec. 2013 and we're happy with it. We like the fact that you can adjust it to however you happen to be feeling on any given night. The sales representative was very thorough. He always answered every question without hesitation, no stumbling around trying to come up with an answer. He knew his stuff. The delivery people were good too, very friendly and very nice. They were very careful about bringing it in the house. They had to bring it quite a distance from the garage all the way through the house to the master bedroom which was on the other side. There was something broken and they took care of it.

    About a week later, we got the repaired part - the bottom part that works the mechanisms - and everything was taken care of. The same guys came back and put it in for us. We were happy with the conversations with the salespeople and the delivery and the speed with which it came. It worked out better than we really anticipated. The cost of the bed was a nice surprise. There is a major difference in the cost, compared to Tempur-Pedic and yet Craftmatic has the #1 bed.

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    Customer Service

    Reviewed April 17, 2014

    We've been really happy with Craftmatic. We ordered our bed and they brought it in and it wasn't very long afterwards that something was not right about the mattress. I called them and they actually sent two more mattresses out immediately and took care of the problem. So we've been really happy with them and we really like our bed. We have recommended them. My mom is going to call them and order a bed.

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    Staff

    Reviewed April 17, 2014

    We got the Craftmatic in January -- I wanted something that would go up and down similar to a hospital bed for my wife because she was hospitalized for a while. The sales representative was really good and knew quite a bit about it. The delivery team was good and showed us how to use it. We like the bed. My wife likes the vibrator, it massages her back.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 17, 2014

    I wanted to look in to some adjustable beds for my husband and me. My dad told me and helped me pay for a Craftmatic bed. We purchased it sometime last summer. I have back problems, and the bed has been very helpful for me. Our interactions with the sales representative was very good and the installation team was courteous. When I called to have my husband's mattress replaced because it was too soft, they replaced it within a week and a half and they were very, very efficient.

    For me personally, the Craftmatic bed is God-sent. I'm able to sleep all night and I'm enjoying it very much. It helps relieve a lot of pain and pressure points with my physical condition. I recommend it to anyone if they want to find relief from the discomfort of lying on a flat bed and make their life more livable, more comfortable.

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    Reviewed April 17, 2014

    I love the bed. I have recommended it to many people. It’s done a lot for me. I have a lot of health problems and although it doesn't get rid of them it sure makes them more easy to live with. That’s what I needed.

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    Reviewed April 16, 2014

    I'm happy with the Craftmatic bed and I would recommend it.

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    Reviewed April 16, 2014

    I bought it because it's adjustable, I see it advertised on TV. I've had it for about 3 months now and I really enjoy it. The bed is comfortable and I like using the vibrator.

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    Installation & SetupStaff

    Reviewed April 16, 2014

    So far Craftmatic has been good. Talking to their reps has been very positive. They were pretty knowledgeable and professional. The installation team was average. They were missing a roller. It was broken and they had it ordered and shipped out to me. But then I had to bother getting someone who was young enough and strong enough to put it on the bed. One of the hoops that keep the mattress in place was missing also. To use it properly you have to have the hoops working because otherwise the mattress slides off the bottom of the bed. But overall, I would recommend Craftmatic to a friend because they've been in the business so much longer than other companies and they're a well known name. The delivery should go a little bit smoother but other than that I was very pleased.

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    Staff

    Reviewed April 16, 2014

    I just had my knee operation and my knee replaced. One of the things that I had the hardest time doing when I came home from the hospital was getting comfortable in the bed. I just couldn't do it. So when I was recuperating for about the first three weeks, I slept in a hospital bed. And so I wanted to be able to have a bed where the head and foot go up and all that other kinds of stuff. I looked at the Therapedic but it didn't go into all the positions that the Craftmatic did. I had heard about Craftmatic for a long, long time, and I had a friend whose parents were older and they had a Craftmatic bed, so I looked them up online, found them and then I called. The rep was very, very helpful and was a gentleman. We talked about what I wanted.

    I've had it since the first week in January. One of the things that I do is I'm able to lift the foot of the bed to sleep where it's comfortable and doesn't bother me. It has really helped me greatly in my sleeping with my knee replacement. Another really good thing about it is they put it right in my old bed frame, so it's in my bed with the headboard and footboard and everything is perfect and they did it all in less than 30 minutes.

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    Customer ServiceStaff

    Reviewed April 16, 2014

    I worked with the government and I read a lot of literature. I came across the Craftmatic advertisement. I said, "Boy, I'd like to have one of those beds." I have to be propped up, so that was the great incentive when I got my first one. As I got older with age will come other aches and pains. So I kept it. I had the first one practically 30 years and enjoyed it. It was a great sleep. Whatever aches or pain I had, I could elevate my head or my feet. My sisters enjoyed it along with me when they had to come and spend the night. When I left town, my daughter would also enjoy it.

    I was interested in getting a mattress. My sister, who lives in Kentucky, saw an advertisement in an art magazine. I called and had a hard time getting someone. Finally, I was able to get a lovely personable woman by the name of Patricia. We talked and finally come to a great financial resolution. And now I am a happy owner of my second bed. The telemarketers were lousy but Patricia was the best on the phone. When the people delivered, the man was a gentleman and courteous. I had no complaints. I can't say that about a lot of companies because some people that are in business should not be in business when they got to deal with the public.

    I consider my first Craftmatic the Cadillac. But on this one, it's the Rolls Royce feature. I can't complain. What an enjoyable sleep. I'm now at the happy age of 83 and every night after a nice hot bath, I get in the bed, and I could elevate my head or my feet or I push a button; it's marvelous. I wish people would look at not the monetary value, but the good night's rest as well as health factor. Instead of buying a bed every 2 or 3 years because of a spring or this, look at the longevity. I got my money's worth. I would recommend to any young person who lies down and turns and tosses. It's a great investment. It pays off.

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    Staff

    Reviewed April 15, 2014

    Don't be without a Craftmatic. Your health is important. Health is well-being.

    Their beds are just terrific. When my husband was still alive, we each got a twin from Craftmatic because my husband had problems and it was much more beneficial for him to have his head elevated and I need to have my head elevated too. So we just pushed them together to make it a king size. Of course that was many years ago. My children have been after me to get a new one since my husband passed away - they were old - which I did. I bought it online, an 83-year-old woman doing online lol. I bought a queen Craftmatic. It is excellent. There is a backup system in case the power goes off and thereby the bed. I have no problem and can sleep like a baby. I've been telling my friends about it and they say, "Well, I just use two pillows." I said, "Why? This is so much easier, so much better."

    They've been very helpful and very gracious. The gentlemen that brought it brought cushions to put under the legs because it is a wood floor which they had already asked me about and which is great that I can clean under it.

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    Customer ServiceStaff

    Reviewed April 15, 2014

    I came here to California about 4 years ago to take care of my aunt. She's 93 and she owns a Craftmatic bed. It's her bed. I'm her caretaker. She told me that she liked it at the time. It had all the stuff that she wanted. She's had it for 15 years. I changed the mattresses when I got here. I had to go through Florida and everything had to be shipped from Florida too because Craftmatic has nothing here in California anymore.

    Everything's been over the phone and the reps who I dealt with in Florida were excellent because they're the ones who took care of everything and shipped everything to me. They set it up for me and everything so I didn't have to deal with it. Now, I was very happy with the situation. It did take a while because again there was nothing here. My experience with Craftmatic has been excellent. They've checked back with me not once but a couple of times just to make sure if I needed anything else for the bed and how it's working.

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    Customer ServiceStaff

    Reviewed April 15, 2014

    My mom bought a Craftmatic about eight years ago. Which made me decide I should get a Craftmatic for myself also. I've had mine since the first of December and so far it has helped me. When I called them to order the bed, the sales representative was very nice and very informative about the different aspects of the bed. He answered all my questions and gave me a nice discount. I was thrilled about that and everything's good, even my experience with the delivery team except one of the guys kept the mattress so dirty with his hands. I told him, "You know, I guess we're going to have sheets, mattress pads and everything over this, but it's kind of messed up, don't you think?" He just looked at me and said, "Oh, well, it's not a big deal. It's only the bottom." It is on the bottom, the underside of the mattress, but I was a little disappointed about that. The other guy (who was very professional) was trying to be very nice about showing him what to do, and he just seemed kind of disinterested.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 15, 2014

    My grandmother had a Craftmatic bed and she didn't particularly like it. She was using a water bed at the time so she gave me hers. And I always liked it. I got one last summer although it is a little on the pricey side for most people. It definitely helped with some back issues I was having. It was very good. Their sales rep knew everything about the product. No complaints. Their delivery team was good too. They set it all up in just like an hour. It was quick and done and everything went smooth.

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    Customer Service

    Reviewed April 14, 2014

    I got my first Craftmatic in 1996 and I still have it. I have an ergonomic one, a twin, but I went back to the Craftmatic for my full size. It has helped me sleep better and I do enjoy being able to set it up myself -- I can sit up, I can lie down and I can have my legs up. The guys who delivered the bed were very nice, and the lead guy was super nice, answered any of my questions and put everything together the way it needed to be done. The one I dealt with on the phone was really good too. The whole experience was very good.

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    Staff

    Reviewed April 14, 2014

    Craftmatic has excellent salespeople and their bed is just what I needed.

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    Process

    Reviewed April 14, 2014

    My wife chose the Craftmatic. She bought it for me. But she was happy with the whole process. The delivery team was very nice. They came in, did the work, got it done, and took the old bed away. It was very good; I'm very satisfied with it as it has definitely helped me sleep better.

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    Reviewed April 13, 2014

    We've owned Craftmatic for probably close to 24, 25 years. This is our second one. It's nice and comfortable. You can adjust it the way you want to sleep. We're very pleased.

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com