Craftmatic^® Adjustable Beds Reviews

I slept on the bed and I’ve had good sleep ever since then. It’s wonderful! I like the head part. I recommend Craftmatic.

We needed a new mattress here last year and everywhere you look, everybody claims to be the best and all that. I told my husband, “You know what? I’m just going to get on the computer and find Craftmatic and I’m going to get a new mattress for this bed.” There’s nothing wrong with the frame, with the way it works, or anything. So we just got a new mattress.

I like the massage, I wish we didn’t have but we do, and also being able to sit up in it and raise the knees a bit. But then after less than a year, I found wires coming out of the edge of the mattress and I called them and they said, “Oh that’s normal wear.” I was frankly expecting them to be a little upset about it. The wires are still coming out of the edge and they’re short pieces and I pull them out, but it doesn’t affect the functioning of the bed. It was a little dangerous for sitting on the edge.

I wouldn’t recommend it. I found one of those frustrating things was trying to find an actual price. You go down to Sleep Number and you can look at them and there’s a price on them. However, I was too sick and my husband was too busy and we did the shopping by mail. Buying it was difficult and was frustrating. The delivery was very efficient and with the bed, we had to exchange the mattress once because it was too hard. That went well and it’s functioning well and comfortable now. But I wouldn’t get another one. They were very uncooperative about my complaint.

My husband loves his side, and I wasn’t too happy with my side. So a lady had called me on a survey and I had pulled out all my paperwork. I was ready to call her to see if they had a softer side to the bed. This is just a few days ago. And she said, “Why don’t you go ahead and flip the bed over because you have the one that one side is hard and I guess the other side is soft.” So my son came over and he flipped the bed and a world of difference. I woke up and didn’t hurt. It’s great! I’m very happy with the bed!

I got to keep my head elevated and I have to keep my feet elevated sometimes, too. So when they get to really hurt, I go in there and lay down, and lower my head a little bit and then raise my legs, I feel fine. I’ve talked about it to people and they said, “Oh, it sounds so great.” But they don’t have the money right now either to get one.

My wife had sustained a brain injury. She was getting out of the rehab center for brain injuries at the time, reasonably soon, and I needed a hospital bed. And so I decided that she didn’t need the rails. If she did, I could put rails on it. But what she needed was something where she could elevate her body and her legs. And it was a problem putting another bed and having two beds.

We’ve just gotten married. We were about to get married about a month after she got out. And I just thought that this was probably the best way to go rather than an actual honest to goodness hospital bed. Oh, yes, she liked the bed, and she still loves the bed. We got it with memory foam. She can raise her side separately from mine. And we just love it! And I was telling the woman from Craftmatic who called me several days ago that this memory foam is like sleeping on a cloud except you don’t have to worry about falling through. We didn’t get the heater. And I’ve got a bad back, she’s got a bad back.

It’s just a wonderful bed. I’m 65, she’s 60, and we would recommend it for anybody. Spend the bucks. It’s going to last a long time. It’s a quality bed. And it just affords so much comfort.

I don’t know of any problems when it comes to their team. The only thing I was told when I bought it (I understand they changed hands or something, and I never would believe any one of them again) was he said, “Now, whenever you need a new mattress, it’s for free.” So when I got ready and need a new mattress, “Well ma'am, we don’t do that.” I said, “Well, that’s what I was told when they put the mattress in, standing in there in my bedroom.” So I paid a big price for the new mattress. I replaced the mattress a little while back and I don’t really know if I would have had to or not. I don’t know if I was looking for another bed like that.

When I got the new mattress, I was beginning to have some problems in my back. It turned out to be a bad hip. Evidently, the bed I was sleeping on was not right some way or other. The mattress was not right. I might not have really needed to change the mattress, but I did and it was pretty expensive. I don’t know whether I will go with a Craftmatic or not. I would have to look around because it’s good, it has served me well, but there are a lot of other beds out there. So I just don’t know which would be the best.

When I had asked for them to do it, they didn’t show up the first time when they were supposed to. Then they rescheduled. I finally called and asked them to find someone else to deliver it. Craftmatic told me they did and the same people showed up again. I would not hesitate to shoot at them the next time they showed up on my property. It was that bad. They were so rude and disrespectful. What you need to understand is I was a truck driver by trade. We own a trucking company. When somebody’s giving me excuses about a truck and getting it in my driveway when I drive a truck into my driveway every week, I don’t want to hear it. So when they’re telling me, “We can’t do this and we can’t do that,” it’s going nowhere. I don’t want to hear excuses. So when all of that was happening from some 20 to 30-year-old men that thought they knew better than I did, it was very disrespectful.

I tried to cancel the transaction. And they assured me they would have somebody else bring it. Then the same people showed up. So I complained up one thing down the other. It probably took me hours on the phone. I finally had to just let them in to do it which was the most defeating thing. I mean, you have an elderly mother-in-law moving in with you and you have to have a bed and this is the only people that will show up with it? You’ve got to be kidding me. So it was not Craftmatic I had a problem with, it was their delivery company. It was frustrating.

The sales rep was very pleasant. She was very eager to give me information, and provided me with whatever I needed to for everything. She was very good. And the delivery team was fine. They put the whole bed all together. I didn’t know how experienced they were with putting it together. But they did and everything was fine. It’s an outstanding product and I like the ease from ordering to getting it actually installed.

We live in Cincinnati and we had to be in Cleveland, Ohio for 10 weeks after the surgery because I had a feeding tube. So I called Craftmatic bed about two days after I was back at that apartment because I just couldn’t sleep. I told them what the situation was and they did a fantastic job. I got it within three to four days. They brought it to Cleveland, charged me no shipping and actually reduced the price about $1200 for me on the bed. And then, of course, I had to have it shipped back to Cincinnati when I was ready. And they saved all the boxes for me. And when it was time to go back home, they came in, boxed it up, and shipped it back to me for like $300 instead of some ungodly price. I just couldn’t believe. I thought it would be a whole lot more expensive than that. So that is why I have my Craftmatic bed.

I could not have asked for anything better. When they got to the house, the people who they have here to set it up did a great job. They came in and actually set it up for me again. And I couldn’t ask for a better experience with them. The salesperson was great, just all the service and the customer service that we received. They had to work out delivering the bed since it was in a huge apartment complex downtown. They had all the information. I didn’t have to be involved. I was really sick and on a feeding tube so they were absolutely wonderful.

I’ve already recommended a couple of people to them. The reason I like the Craftmatic is my husband cannot sleep like that. It drives him crazy. So I needed something that only one side raises and lowers. So the experience I had with them was just phenomenal!

I love the bed. It has helped with my back. My favorite feature of the bed is being able to adjust the head and feet. That’s the best thing ever! And the experience with the sales representative and delivery was outstanding. They were very good. I’ve had to call them a couple of times over things like buying sheets and that stuff and they just helped immensely, quickly with no problems. Actually, I did recommend it to one of my friends and she got one because of that.

I haven’t tried calling them about this. They said they come right from the factory. It’s a split king and when my husband’s mattress is on the bed as far as it should be, right even with the edges of the box spring or the thing underneath, mine’s off about two inches. I tried to get his centered about right and get mine over a little bit. We just made do. I am not bothering anybody. I’m not a complainer.

The delivery people were fine. They were great guys. And I did call the company at the time that they delivered the bed. They took my old bed down, took it out, and the mattress on that bed was only maybe a year or two old. It was a pillow top and the side of the mattress got torn. The mattress was still like brand new. And I told the moving company about it and they said, “Well, what do you want us to do about it? You got to call Craftmatic over it.” So when I called Craftmatic, Craftmatic said that it was up to the movers. So when I called them back again and told them what happened, I said they were really nice, took the bed down, put the bed together. They said they weren’t supposed to take any beds down and put them together. I said, “Look, all I know is what my agreement was with the company.” I said, “I’m not going to bother calling anybody else.” So I never did.

I’m not angry with the whole experience. I’m not really dissatisfied but I’m not really satisfied. Because it seems to me, if those had come directly from the factory which I was told they’d be coming out of Kentucky or whatever, it seems to me even though you connected the two beds together, the mattresses should fit both sides of the bed right to the edge, not out over it. But every now and then, I have to tell my dog, “Move, I got to push the mattress back on the bed." I have a pit bull terrier and she sleeps right between us.

But despite everything, this bed has greatly helped me with getting a better night’s sleep. I would definitely recommend Craftmatic. They really understood what I needed and were able to get me into one and saved me some dollars.

The first time I slept on it, I could tell the difference because at the time, I was having to go down to the floor to sleep. We just slept on a mattress on the floor, which was terrible. I couldn’t get on my bed because it was way too high. But this bed, I can adjust if I needed a little bit or 100% and it’s just really, really made it easier for me. It has helped me with my back problems 100%. I don’t use the massage feature because I have a motion problem but just keeping my head at my bed up, and if I have reflux, it helps that. It’s terrific!

I’m now sorry that I have but it is what it is. I don’t get the full satisfaction of the bed. It’s not as comfortable as the bed I saw at the boutique. And I’m not completely happy with it because the sheets won’t stay on it. I had to have adjustments made to it. I had to have it lowered or something or other.

The experience with the sales rep and the delivery was good. They were pretty much helpful and knowledgeable and showed how to work the bed. But I’d give them a 2. Don’t make a purchase unless you had true interaction with the bed before you make the purchase.

I had both of my shoulders replaced this year, and I slept in this bed a lot recovering from those. Our guests like it even if they don’t use the tilt factor and the massage. But we keep it here and it’s great. I’ve had no issue. The bed helped me recover from the surgery because I couldn’t move my shoulders so I had to elevate myself up. It’s nice and I really like it! I like that it raises up and down, both the feet and the head. And I also like the fact that when you lie on it flat, it feels like a good regular bed and you don’t feel anything. So the going up and down feature is great. I’d recommend it to anybody because they helped rapidly in a kind of a crisis mode. It was great. It feels so good!!!

I honestly can’t remember how the interaction with the sales and delivery went because it was a time of very high stress for me. But I do remember that there were a lot of things. Like we got a chairlift and that was a big problem, and so I think the bed went great. Everything worked fine and we never needed any more attention.

We have a business also and repeat customers and things of that nature, we always try to give them a little break. And it was like they didn’t take into account that we had already bought two and wanted a third one. And I like I said, my daughter wants to buy one for her and her husband. We bought two and just put them together. They might want to look at something like an incentive for a return customer.

I just have trouble with my back and if I had not had that bed, I don’t know what I would have done. It was a couple of months that I couldn’t get in any bed. I got back into a bed sooner because I had the Craftmatic. It really has made a major impact in my life and because of the surgery that I had, my sugar levels were high for quite a while so it caused neuropathy with my feet that I hadn’t had a problem with before. And with the bed, I can raise my feet up and I sleep with my feet elevated. That bed has meant the world to me.

I remember the sales rep being a very nice man. He could answer all my questions and I just remember it was a very pleasant experience. I already have recommended it to others.

The sales representative was very good. And the delivery team put everything together. It was great. I like the memory feature, like the position that you feel most comfortable and I can push a button and it will always go back to that position. I would definitely recommend it to a friend.

The salesperson at Craftmatic was extremely helpful. They were the ones that told us which linens to buy. They were the ones that told us we needed an extra-long bed because of his height, those kinds of things. The delivery people were very good. They set it up. We didn’t have any issues with it at all.

I love the bed! I sleep straight up in the bed at night with my feet up. My favorite feature is the massage button. I like to massage my back. And I want another Craftmatic bed. Last summer, my hand control went out. I didn’t know if it was the hand control or something that happened underneath the bed. So they all sent a guy out and he checked the bed. It was just fine. It was the batteries in the hand control. I had to order a new hand control. And for those four or five days, I couldn’t sleep in my bed because when I get up in the morning, I flatten it out flat and make it. I had to sleep on the couch and I was very uncomfortable for the four or five days waiting to get my bed again.

The sales rep was very good. The delivery was faster than we thought. We got rid of that nasty hospital bed and she loves her Craftmatic bed. It’s very comfortable and apparently, she doesn’t like to get out of it. It’s worked very well. It does everything the hospital bed did except it will not raise the whole bed up, but it really wasn’t necessary. It’s worked out very well and was very easy dealing with Craftmatic.

Overall, my experience with the sales representative and the delivery team was excellent. No problems at all. The first mattress set they brought was injured. It had a slice in it from unpacking it and they just took it back and brought another one.

Then when they were bringing it up, okay, I’m in a condo and I’m upstairs, and the way they constructed the condo, as you come up, you got to go around the corner. And I felt bad for the guys because the two guys that were trying to deliver had to take them out of the boxes to try and get them up the stairway. And they couldn’t do it. They had to call a third guy who figured out exactly how to manipulate this to get it up because I ordered a queen size and I was afraid they were going to have to haul the whole thing up on a rope and bring it in through the French doors. But this guy knew what he was doing, the guy that came. We waited probably about a half an hour for him to come and he figured it out and got it up.

As far as the bed itself mechanically, it’s been fantastic. Well, before I purchased it, I didn’t fall but I missed the last two steps coming down because I was carrying something and I landed on my feet but it was like shaken baby syndrome. And at that time, unfortunately, I collapsed three vertebrae, three bulging discs. I was a nurse at the time. I’ve retired since then. But the thing is that I had to get up at 4:30 in the morning. I could not sleep in my regular bed because it was flat and with the back problem, it was impossible, and I was sleeping in a back lounger for two years, up to two and a half years. And I thought, “That’s that. I’m not going to live like this. I want my bedroom back.” And that’s when I started looking for a mechanical bed. And that’s when I bought the Craftmatic and I have to tell you I get one good night’s sleep after the other on it. I’m so pleased. As far as I’m concerned, it’s one of the best purchases I’ve ever made!

I have recommended them to friends. I am just so pleased with it. And my brother and his wife when they come to visit, because I have a one-bedroom condo, when they come, I let them take my bedroom. And he said, “You know, I wish we had gotten this,” he said, “because this is higher and above the Tempur-Pedic.” And when I’ve gone to his house, because of my back problem he and his wife let me sleep in their bed. It’s not the same. I feel I made the best choice. I did look around.

I know it comes directly from the company but I really think in the future, it would be nice if they could set up some stores around the country so people could go in. Because people are like, “Gee, I hate to buy something blind and not know it.” But you can return it if you don’t like it. That would have been nice to be able to try it but I said well, I’m going to go with it. I had talked to people. I didn’t know anybody that owned one but now, people have talked to me and I know a couple of people that have already ordered them and have had them now for a year. And they’re very pleased because like me, they went around trying all these other ones.

I am extremely pleased with Craftmatic. It’s been reliable. I didn’t even know when I ordered it that the massage was included. They asked me if I wanted heat and I said no because I’m a hot body. I sleep most of the time with just the sheet on. I like to be cool. And with that massage, you would crack up because I’ve got two cats. My male, as soon as he sees me heading for the bedroom, he beats me in there, gets on the bed, and he sits there and looks at me like, “I’m ready for my massage.” And he’s on his back with all furs out. And he just loves it. And I have to run it twice. It’s been a godsend and I’m very pleased with it!

I’d say my experience with the sales and delivery team was fine. The bed is helping with my back. I’m more comfortable and I sleep better. I occasionally use the massage function. Craftmatic is a very good and comfortable bed!

What I like most about it is it’s comfortable and then I can raise my head up at night. And it really helps out. It’s like you leave it flat, I wouldn’t get to sleep. So I bring it up and everything really looks good. I just love it. I’d say my experience was fantastic!

The sales representative was amazing. He answered every question I had, bent over backwards to have an answer if he didn’t know what I was asking about. You couldn’t ask for a better salesman. The delivery team was great as well. They come in. They watched their feet. They put the bed together in a fast manner and left no mess behind. They were excellent. The bed has helped quite a bit. I’d recommend Craftmatic to anybody.

I wouldn’t have made it this far without my Craftmatic bed. I go through a lot of pain. In fact, I’m considering amputation. I need that bed. I hate the hospital bed and they don’t compare. I can’t do without it at all. My brother Steve got the same disease. They don’t know what it is. And he got a flat bed and I tell him, “I don’t know how you do that. I couldn’t do it.”

Well, I’m sorry if it comes from out of his pocket. I don’t care. He’s the only one who told me that. But he did get it here and they set it up. And other than that, it was fine. His attitude in the beginning was not the best.

I’d say you can’t judge the company by one person. The company itself cannot control the actions of everyone. The product itself is 100 percent. Overall, I’m very happy with my Craftmatic bed.

I used to have a queen sized and when I moved in to this apartment I’m living in now, I went down to a twin sized because I really didn’t need a big bed anymore. But I love it. Overall, it’s great, just fantastic! And I have recommended Craftmatic to some of my friends but it is a little expensive. They can’t afford it.

My favorite feature of the bed is the massage part. I noticed it only works when my husband is on the bed with me. Then I could feel a little bit of the vibration. But when it’s me by myself, I hardly feel any vibration from it. Just like it’s concentrated more in the middle and I sleep on the right side. So if I’m able to scoot over, which is very hard for me, then I feel a little bit better but not too much.

The Craftmatic people were very, very wonderful with me. The only problem I ever had was about three weeks ago, I tried ordering a new remote. Not that my remote is broken. I just wanted to have one just in case something happened to this one because I love my bed so much. I tried ordering one and they were very, very rude with me. I didn’t get the name of the man. The two different women that I spoke with were not rude. It was some man and he was just very rude to me. Because I said, “I’ve been trying to order this for 4 days and I’m having a hard time,” he said, “Well, you’re not the only one that purchased this bed.” And I said, “Well, I know that.” “You got to wait your turn like everybody else does.” But I didn’t get his name.

Other than that, everything was wonderful. I couldn’t live without my Craftmatic bed.

This bed is absolutely helping me. In the last four years, I’ve had four surgeries. It’s been literally a lifesaver. I like the adjustability of the bed. Really, for quite a while, it became my “living room.” The whole experience has been excellent.

I don’t really like the massage. I mean, it’s okay when it’s on. I like it actually when the other side is on, and then I get a little bit of vibration. I would definitely recommend the Craftmatic bed! We did have a problem one time and it seemed like it took forever for us to get anybody to help us. But other than that, we love the bed. The years that we’ve had it, we’ve only had one problem.

The sales rep and delivery were okay, except as I told the last person who called me a couple of weeks ago, they sent me the wrong attachments for my headboard and I’m unhappy with that. All I need is for them to mail out the proper attachments for the headboard because I went out and bought a $400 headboard and I can’t attach the damn thing right. Still it’s an excellent experience! I recommend it to everybody. The reason I bought the first was I was having problems with fluid so I needed to elevate my feet. I was on 40 milligrams, 50 milligrams of Lasix. At 40 of Lasix and 10 of another and it wasn’t working, and she said, “You need to get your feet up!” So she ordered it and it worked. And my God, it did a terrific job! I got the fluid down. So then when she had her problem, I ordered hers. And we’re both thrilled.

So far they have lived up to every aspect of what they told me. But it’s only been a week. So far, I like it. I like the way you can have different positions if you want. I’m not one for watching TV too much in bed necessarily, but I like to watch the news.

I like the massage and the elevation of the legs. I like the sitting position when I’m watching TV. I like the whole aspect of the bed. It most certainly since I had developed swelling in my legs. So I need to elevate my legs on a daily basis. And the bed’s pretty great with it.

And then I decided I would order new mattresses. I ordered the mattresses, but then the controls never came so I called to cancel the mattresses. And because I did that, the man who sold the mattresses, they then sent me the correct controls. So then I had the right controls and then the mattresses were the ones that come in a small box. You take them out and they fill up with air. Well, they don’t inflate enough to take all the wrinkles out of the mattresses. I have too much money in it now to get rid of them but I would never, ever in my lifetime order another Craftmatic.

My experience with their team was real good. Unfortunately, I had a house fire and I was moving back into my mother’s house temporarily and that’s when I got it. They set it up real nice and then we had to move it when I got back into my home months later. We transported it. It was real good. No problem.

The bed is definitely helping me, I got to elevate the foot and the head end of the bed. I don’t use the massage. Very little. By mistake a couple of times. But I’m happy with it. The only thing that is a little expensive is the sheets. They’re custom made.

So we got it. He gets to sleep better and he did well. The bed was in my bedroom and I had about decided if I would just use that bed, I’d probably be a lot better off myself because I’m 74. It just makes a difference when you’re old. You’d do well to just lie down and try to rest and get that relaxation because once your body gets un-tense from the old age of muscles and bones and everything else, you would end up I think resting better and your leg circulation would be better. That’s just my idea. I know with John, it was very helpful. This one raises up and down so you got him in a level that you can care for him and as well as lifting the feet and the head and everything else.

I’m very satisfied with the bed. It’s doing what I want it to do. And now, I have problems with my legs. So every night, I put the bottom part up now and elevate my legs which helps also.

It arrived when they said it was going to arrive. We had to change the delivery location a little bit. My husband drafted to the army and so the army moved us from house 1 to house 2 a week before the delivery. It was only three doors down, but they still got everything taken care of. The guys set it up and removed the old bed and it couldn’t have been nicer. It solved loads of problems. We were down to two pillows instead of seven. We had more space in the room because it was a full sized versus the double beds - the slightly larger beds that had been in there. I got it with a firm mattress because she always liked the firm mattress and the mattress on the other bed had been wearing out. Even though my mom passed away a couple of years ago, in some ways it’s for the best. She was suffering. She really was.

We kept the bed and it is the most popular bed in the house to me and my husband. He had LASIK surgery and so he got to stay in it for like a week. And then about a month ago, I had surgery on my right ankle. Of course, I had to keep my ankle up and elevated. Well, what’s the only bed in the house I can really elevate my foot in without propping pillows? Since the ankle surgery, I spent two months sleeping in it.

The only thing I wish is if their remote controls had a lock feature on it so that you could stop it from accidentally being pushed. Because every now and then, the cat will walk on it or something like that. I’ll be half asleep and suddenly, my feet are rising up and I find the cat standing on the remote. Try and put the remote where the cat won’t walk again, I guarantee you it’ll end up underneath me in bed or the cat will end up on it again.

We have been so thrilled with the bed. We’ve gotten a ton of use out of it. I’ll put it this way. Between me, my husband, and the cat, it’s never empty.

The bed is absolutely helping my father. What it does is it has multiple positions. You put the legs up and put it back. You can drop it straight down. You can raise it and he’s in a walker. He’s 92 years old and so the flexibility of his having the bed in a different position and where he could lay and move his leg position and so forth is just excellent. Excellent quality, excellent service, and just a great product.

Craftmatic, as far as I’m concerned, is a very good bed. It’s a good, firm, solid bed and you can adjust it any way you want for high or low to sleep. It’s accessible to certain things if you’d had any problems and you had to have your feet up or your back up or flat on the bed or whatever way. It can position you any way you want to make you feel comfortable.

I like the elevation and stuff on it. This past May may be a year that I had the bed. I enjoy it. I love it. I like the way you could prop the bed any position you want and it cradles your back and so forth. The bed is enjoyable and comfortable and I’m so glad I was able to put my headboard on there. I thought it was going to look like a hospital bed. That was one reason why I never wanted to get it. Because my son was, “Oh, you can’t put your headboard onto that.” And they put my headboard on. It looks just like my same old bed. My same bedspreads, I could use my pillows, everything. So I love it.

If you need any type of bed, it’s the bed to get. Because first of all, it’s more affordable than the rest of them. I mean, the hospital bed itself was $6500 and it went no more than 50 inches wide. And a used one was $3500. It’s the type of thing where the insurance company is in cahoots with the hospital or company. This bed cost less than that. I’m not incapacitated where I need a hospital bed. I just need a bed to elevate me.

I had a bad back. I was a police officer for 22 years and I had to retire at the early age of 48. But I had to retire because my neck and back were so bad and I ended up having surgery on my neck because I’d wake up every day with a migraine and no feelings in my arms and all that stuff. But then even after surgery, I still struggle. So we started looking at the beds. So we went to Craftmatic and all the other people and we just kind of decided on the Craftmatic. It’s the best we ever made. I can adjust it. My shoulders don’t bother me anymore. I could lay on a normal pillow and you wake up refreshed every day. I’m serious.

There’s only one problem with it. They’re not made for lovemaking. It’s a split bed. You would say, “Hey, you want to come over to my house tonight or you want me to come over to yours?” That sort of thing. But I’d recommend it. We really enjoy it.

They had me talk to somebody else who already had the bed for several years but this was more modern. The remote was added. The previous one was with cords. This is separate and that’s what made it good. But the mattresses they sent me which I had a choice of the memory foam or the other one. And the other one was recommended because the memory foam, I was told, you can get very hot in the summer. However, I decided to take the other one. And I had one month. This is all before my husband came out of the rehab. So I was trying it and my daughter came and she tried it. We love the bed!

But every morning after you sleep, the mattress would slip out. It would slide off. So I brought the stuff that you put under the carpets because they told me to and it was still falling apart. I don’t have a cleaning person every day to come and fix it. So I called before the month and I said, “Please, I’ll pay the money. Please take it back.” So they put me on to some manager. So the manager said, “Well, how about the other mattress, the foam?” I said, “I don’t know about that. It’s probably going to slip again.” He said, “Well, you can try it. All you have to pay is $90 for delivery.” And I don’t have to return the other one. I can keep it because then I’d have to pay another $90 to send that back. So it was working for me. And I said, “Wonderful. I’ll try it.” It’s on the bed for a year now. Fabulous.

However, I had to call in the people that fixed the bed because it was not done properly at first. It was a little unleveled. I could see it. I had bought a headboard that wouldn’t fit onto it because my former headboard was wood. So I ran to Sleepy’s and I got a headboard that was steel. So they attached it. But again, there were problems and they had somebody come in and fix it and adjust. I think they should be a little more accurate in their measurements. It’s factory done but one side was a little lower than the other. But other than that, the product is excellent. I would recommend them. Very, very good. I do hope that the company can experiment a little more because we’re not skinny people. I’m about 150 pounds. My husband is about 200 pounds. I have a daughter who’s about 400 pounds and she comes in and she lays down and she loves it. It’s excellent. I’ve told many people already.

My experience with the sales representative and the delivery team went perfectly. I couldn’t ask for any better help from them. They removed the bed from my bedroom and put it upstairs in my spare bedroom and they also took the one that was in the spare bedroom and took that away so that was great. They did a very good job.

I wasn't there for the delivery team and actually the first delivery busted the truck real bad. And then there was no insurance or something was wrong with the truck, got it pounded. Then they couldn’t get the stuff out so they had to send another truck there the next week. So that part got a little messed up. They were a contracted company but the salesperson was very good, very nice.

The sales representative and the delivery team were great. They delivered it when we needed it and they expedited it quickly for us. They were really good. Craftmatic offers an excellent product and an excellent service.

This was another order on the phone. I told them that my bed is 20 years old. I’m talking about the frame of the bed, the Craftmatic bed. So they convinced me kind of, "it’s better if you bought the new one." They have perfected it now and whatever they said. They convinced me.

When the delivery team came, I didn’t have the headboard at the time. The bed was moving and moving and I thought that by buying the headboard, I would resolve that problem. Yesterday they came to connect the bed to the headboard. It was still slippery, it was sinking. Then I managed to ask my support to put some stoppers underneath the wheels. So now to some extent, that has been resolved but my problem is still when I am waking up, I am sliding either to the other side or the middle part. For instance, when you place your body on the side, you expect when you wake up you’ll be there. My body is not there, always going to the middle part or the other, sliding. Something is very wrong somewhere. I cannot identify the cause.

I tried calling Craftmatic. They gave me suggestions to put that sliding problem - to put the stopper which I did, but the other problem is there. I even told them, “I wish I bought a regular bed this time and I placed a wood on it.” I have a terrible back problem throughout my life that’s why I was leaning towards having Craftmatic in order to feel every comfort for my back, which is not the case at all. I am not reaching anywhere by talking to them. They had talked to me. They had tried to convince me that it’s the mattress. I changed the mattress three times; the problem is still the same.

We got our bed yesterday and it’s just wonderful. It’s too soon to say that it’s helping with my back problem. I do know that I got a good night’s sleep last night. That’s the only thing I’m sure of right now. I only used to have pain. So far I’m just really happy with it and my husband who’s kind of skeptical about everything especially something that you get without him, he’s very happy with the bed too. I just can’t say enough good stuff about them! They are really, really nice people and in fact I’ve already emailed the two people that I’ve dealt with at Craftmatic and told them how happy I am with it. It’s everything they told me it would be.

The lady with whom I spoke was Peggy something. I talked with the lady for the longest time and then she was starting to quote prices and talking about prices to me. She said, “Let me talk with my manager.” Next thing I know, he’s on the line and he was very, very informative. He’s been with the company since 1977 I think he said. And the lady Peggy, she’s been with them since 1975. I was just impressed with him. I was not necessarily thinking about buying a whole new set but after our discussion, my husband was on the extension, we were both talking and I said, “What are we going to get then? We can’t buy those Craftmatic mattresses locally because of the brand name.” And I said, “No, we'll just go ahead and do it. What are we waiting for?” They sent me the papers yesterday and I faxed it back to them and they called today and said, “The delivery would be on the 23rd” which is next Friday, I believe.

We’ve had Craftmatic beds since back in the ‘80s and my original call for them was to check the placement of the mattresses. We just got them adjusted. My husband and I are elderly and we just needed to replace the mattresses. But then when I talked with them, it was so much better as far as going ahead and replacing the bed and we did a trade-in. The previous bed was fine that’s why we were going with it again. So I was just having an upgrade so to speak. I think we’ve had ours a good, actually almost 20 years. And to think we needed mattresses after all that time.

It's even more important now that we’ve gotten older that we can raise the bed up - the head of the bed and the foot of the bed. Then when I’ve been working hard most of the time, it must be nice getting in bed and have a little massage. They’ve been extremely adorable! I’m glad!

I think we’re getting a better night’s sleep. I’m more than satisfied. I’m very happy with them - both my wife and I! I would recommend them to any friend who said they’d like to have something like that.

I’m very pleased with it. I was very impressed with every end of it. My interactions with the sales team and the installers were very good. I have no complaints at all. They went here and installed it in 15 minutes. I swear it wasn’t any longer than that.

I like the bed because it raises my mother’s head and her feet. It massages her body and it’s been comfortable to her. The first night she slept on it, the next morning she said, “I slept real good last night!” I’ve already recommended Craftmatic to friends and family. I'm just not sure whether they want to buy one or not, but I’ve already told some of my family members and other people about them. I’ve even given them the number and the salesman that I used. I was very impressed with him.

When I first got it, they had a little problem to begin with, and they ironed it out beautifully. The people who delivered it evidently had a motor problem, said that they couldn’t do it, but then somebody else did, and they ironed it out right away and took good care of me. The young lady who is in charge of the transportation went to set it miles away and did an extremely good job and I was real proud of her. I’m trying to think of her name. It starts with a D and she just did a beautiful job. I would recommend Craftmatic to friends.

There had been no problem working with the people at Craftmatic. The delivery guys came in. They were very professional setting up and everything. They came in within the time frame when they told me they were going to come in. I think they were like an hour early. The guy that I dealt with was Mel **, an excellent man. He needs a raise. He was excellent. I just spoke with Mel and I'm trying to get some things figured out for the insurance and everything. Mel is helping me out with that right now.

My mother is very happy with the bed, and the massager is as good as anything. She loves that thing. She turns that thing on. Now I can’t get her off of the bed with the vibrator putting her to sleep. She goes to bed at probably 10:30 now. She sleeps to about 9 in the morning. That’s the first night’s sleep she has had in probably 15 years without breaking in. For that, I will recommend Craftmatic to friends.

The bed has been helpful. I think it's a very comfortable bed, and I sleep very well on it. It’s the second one I had - I did have one previously. There was a fire in my home and it was destroyed, and that's why I ordered the second one. The only problem I'm having is the bed is rather high. I don't know if the bed can be lowered, or anything can be done, but the bed is very high. I'm having difficulty climbing in and out of it. Otherwise, I had no problems.

This bed definitely helps me sleep better. I just got up from a nap a while ago. It’s hard around here. It’s the first nap I’ve had in a couple of days, so I’ve been really looking forward to it and it was wonderful! It’s a very nice bed! The mattress is extremely comfortable and the position of the bed is exactly what I needed. So far, I am a thousand percent satisfied with everything with it!

So they were very kind. The people who came out to deliver it were clean. They were very informational for my husband. He was the one that set it all up. And he said they were very thorough. They went through everything with him. Because some of it had changed. It's helping me get a better night's sleep. For me, my favorite adjustable feature is probably the massage. I love the massage. And for my husband, it's probably the ability to lift it up when he needs to because he has GERD. The experience with Craftmatic was fantastic!

This is the third night we're using it and we're just beginning to get used to it, but I would recommend them without hesitation.

Original Review: July 20, 2013

Bought the bed in Oct. 2012. One of the vibrators on one of the beds quit 3 weeks ago. First they sent the motor to the wrong address. That took an extra week. Then this week the service tech was supposed to come out Wed. (NO SHOW and NO CALL), then they told me he'd be here Thurs. (NO SHOW). He called Thurs. at 7:30 p.m. and said he'd be here Fri. between 3 and 4 for sure and take care of this. NO SHOW and NO CALL. We are NOT happy!!

So this was going on for nine months and I didn't know what to do. I tried pillows and body pillows and all kinds of things. Nothing worked so I was getting desperate. I went online. I looked at the Craftmatic and I called them and talked about the bed and how much they were and all that. I said before I commit to buying in the bed I wanted to make sure that it's going to help me. But if it's not going to help me, I have a $2,000 mattress that I got to get to rid of.

So I went up to my cousin's and I said, ''Would you mind if I just stayed a couple of nights to see if this really...'' The first night I wasn't used to it, but I had it up and I slept until 4 o'clock in the morning. The second night I slept until 6 o'clock in the morning. That was Wednesday and Thursday because I told this guy ''I'd call you back Friday.'' I saw my cousin was reinforced very well. I didn't even think about another bed. I remember their commercials from when I was younger. When I went online it said on Consumer Affairs that they were the number 1 bed. Why would I go with consumers? I've owned a Toyota for years and years. I never went wrong with the consumers. So Friday on my way home I called him and we talked back and forth and I ordered the bed.

The people that delivered it were great. The salesman, Glenn, was terrific. The whole experience was a positive experience. It's the best night's sleep I've ever had in my entire life following nothing. It's a great bed. It's expensive but it was worth it because when you can't sleep it's horrible - lack of sleep. It's very important. Now that I'm used to it. I can't wait to get in the bed. I recommended Craftmatic to my friend already.

I couldn't use my bed much. My apartment is upstairs and it's too loud for me to make it vibrate. They could hear it below. If I had the opportunity, I wish I would have gotten a different brand. I guess it's not good for hospitals and I might be going in the nursing home. So I was hoping they were able to take my bed. I know other people who've gotten this but they get the newer one. On the information under the Craftmatic, it's not for hospitalization. I was very disappointed about the thousand dollars. I can't afford that again.

I had a lot of hassle about the bed. It would have been better if it was different. As far as I know in terms of the experience, it was good. It's a beautiful bed and now it's got a remote.

While I was in the process of ordering it and I saw the gentleman who was my salesman Lenny (he was very nice), I said to him, 'Before I spend all of my money, let me go to Connecticut. I'll call you back on this day.' I went to Connecticut then I slept on her bed for a couple of nights and I was a believer. He called me and I called him and I said to them, ''Okay, I'll get the bed.''

The delivery guys were very nice and friendly.They showed me how to use the bed and set it up. They were very polite and good. I made the bed and I slept on it a few nights. In terms of customer service, I was very disappointed yesterday. A guy was supposed to come yesterday between 9 and 10. He didn't call me until after 1 to tell me he wasn't coming. That's not good because I was waiting for this guy and I didn't know there was going to be a part though he cited that he already knows what's wrong with it. He said he's already got the part. Now I'm waiting here for the part.

Overall, I'm pleased. It's a great bed. I definitely would recommend. In fact, I have recommended it to my sister. I'm hoping though that they will do a little bit better with the service if people ever needed it.

Everything went very well with the sales person and the delivery team. As for the features, first of all, it goes up and down which makes it easier as you're older. I suffer from acid reflux and to have the bed tilted at night is very helpful.

I have gastric reflux. The bed helps because I have to sleep on the incline. I would recommend it.

When I put it on, I don't leave it all alone because I always have fear even though it's supposed to be safe. I don't like keeping it on there. They had to replace the unit because of the heat or something on that massage thing. They took out the bottom part of it out in the yard and replaced the motor part.

Craftmatic is really a good bed for me - it helps me. Sometimes I feel like it's a little too soft but it's really good for my back. I just wanted to get the bottom of the mattress. It sags at the very bottom. I was hoping to get somebody to stitch it.

I have a back problem and the pain was so bad that if I lay flat, my back would kill me, and that's why I bought it and I'd adjust it. My legs go up and it helps. And to watch TV, you just crank it up and it's like sitting in a cloud.

That was 10 years ago and I just needed a new control and they welcomed me like a long lost brother and showed me the control, showed me how to install it, and they wished me all the best and said goodbye. They were nice; they were ready to close up actually, and the young lady went in the back and dug around until she found me the control then she said, 'If you just need the control, whatever you don't use, bring it back and we'll refund your money.'

I have recommended it to about four to five people. Anybody who has got back pains or they got legs that swell, that's the bed you need to sleep in. It's comfortable and it's not like the cheap beds where things poke through and hit you in the back and all of this. The mattress has stood up now for 10 years. We're going to get a new one when I go see them next time.

My husband and I went online and we looked at the beds and I knew that their bed was not exactly what I was looking for, like the bunk spring on their bed was much thicker than ours was now. But they're not even in business anymore. Then I called the number that was online there and I spoke to a salesman and we're set. We got them back. We got a new complete bed. The salesman I spoke to was very nice. And then I got phone calls and the delivery went good. He was terrific. He put it all in, told us all about it, and set it up and raised it so it was a little higher. So now, our bed is a little bit higher and we like it. And the mattress compared to our old mattress is three inches thicker than the old mattress. Of course, it's quieter and it's very, very comfortable. And the mattress is so great!

One thing about the old one that was set up in 1997 was that the bed was quite a way from the headboard. Well now, this fellow took care of that. And it's something that always bothered me because when I set up my stuff, sometimes it would just slip down the back. I didn't tell him that but he set it up and it's very good. We are really happy and we like sleeping in the bed.

So, my wife died in January of 2011 and I hung out there for about a year and then decided that I didn't wanna be in the house alone anymore. So I moved to an assisted living facility. And lo and behold I was able to get a two bedroom, two bathroom, with a big bedroom. And I was able to get rid of my old guest bed, put it in my regular bed in the new guest room, and a new Craftmatic fit in my master bedroom. And it worked out fine and I've been using that ever since. Getting out of bed was the worst thing in the world. And, thank God for the get the head up. It helps me get out of bed. Definitely helped with my back. Now I'm pain free.

The only issue I have is that I keep entering their monthly price drawings for another Craftmatic. I know the salesman and I told him,'You don't have to come and sell me. I'm not gonna buy it if I get it free. I'm fine. But I'm not gonna buy another one.' And they get mad at me. I'm sure my name doesn't get in the drawing. I've given them my big suggestion already. I'm sure they've read it a hundred times. I figure that if I ever get there, I need to have another partner in bed. I sure want dual controls then I have to buy a king. Nothing wrong with that except for the bedding and the sheets that I'm putting on them now. They're $250 a set so... Otherwise I'm very happy with my Craftmatic bed.

The experience has been great. They had to take it back and replace it for the one we have. It's been great to sleep on a bed that in truth is a hospital bed. It's like an insurance policy for not having to go to the hospital if you're laid up.

I have a problem being flat. If I go someplace, I have a wedge pillow that I use, or when we were on a recent cruise, they were able to build up the bed. With Craftmatic, I raise the head up probably about 8 to 10 inches above the flat surface. I had a pretty nice sleep last night, but without it, I'm sunk.

Everybody was very, very courteous, and considerate. Because of the configuration of my home, getting the unit in was not that easy. It was difficult, yet they got it upstairs. And nothing was disrupted. We have oriental rugs, paintings, we've got this, and we've got that. They could not have been nicer.

In summary, I'm very happy with it. I still have my sleep apnea. I still use my mask every night. But I also have the head elevated. Somebody had suggested that we get two twins. But I'm a big guy - I'm 6'4', and for me, I would have fallen off the bed. So we got a queen. However, I'm able to raise mine. My wife would keep hers pretty much flat.

Mission accomplished. What we set out to achieve, we got with Craftmatic. It was expensive, so I went to Social Security and Medicare to see if they would pay for it. They want to know nothing. But I don't care. Somebody suggested it might qualify for Medicare, but paying for it myself was minor compared to the benefits that I've received. I sleep much, much better. I wake up in the morning totally refreshed versus the situation that I suffered with previously. It exceeded expectations.

I had to stay in rehab for a while until I was released. I really needed some support to go to bed because I couldn't get in and out of my high, normal, big, queen-sized, firm mattress bed. With the Craftmatic, I was able to adjust the head part, the feet part, and then it had a massage to relax my whole body.

Even to this date, I'm able to go on my bed. But when I do have to get dressed to go out to church, I still use a Craftmatic bed to sit down, to put my pantyhose on because when I sit on the higher one, it's very difficult because I had double surgery. It was a major surgery. The physical therapist was amazed that I was able to get up and walk because others who were there before me, they were still there.

Although I don't use it as much as I did then, but if I didn't have it then, I would have been in agony and not be able to dress and to get up and go to church or anything like that or other meetings. In the beginning, for six months, it was a lifesaver for me. It was really that awful. I don't know what I would have done without it. It was extremely helpful.

I got my Craftmatic about a year ago. The feature that I enjoy the most is the head part up. Then when I need it for my feet, that elevates it a little bit more. But I need that head part all the time. It's very good for me and it's wonderful. I would recommend them.

Basically, they were just the same thing with the hospital bed, but the hospital bed raises up and down. I would still recommend the bed to somebody. It's very comfortable.

Well, the bed is very good. I elevated the head, it made me sleep a lot easier. And I have a problem with my legs, so I would elevate the feet and that would take the swelling down on my legs. It did work very, very well.

When the guys came, they called me on my cell phone instead of my father-in-law and told me that they will be there in 15 problems. I said, ''Not a problem.'' I called my father-in-law. He waited downstairs for over an hour and a half, but they never showed up. They never called and their excuse was that the building itself turned them away. The building said they did not and these guys just never showed up. I don't know if it was the same crew that came back two days later. So that side of it was so screwed up.

The actual delivery, the guys were very confident. I don't know if these were the same guys. They were great. They were in and out. They set everything up. We had no problems. Just quality experience.

I had a Craftmatic that was nearly 30 years old. One motor had broken, and it had to stick long wire, was noisy and heavy and started to leak oil. This new one now is empty under the bed. There's a big space between the box spring and the floor, which my old bed didn't have. And then there's this remote. You can barely see the motor at all - it's like a little box. There's really a big difference. They've made tremendous improvements on the bed. I love the bed. I'm very happy!

When I called to order it, I got this girl. She took care of everything for me. I'm in sales too so I understand what they go through. But she was very attentive. She thought of things that I didn't think of because I wasn't that familiar with the bed or anything else. She gave me some pointers. She had one so she knew a lot of things and what to recommend. We've had her a little longer 'cause you don't think about the foot coming up or the head coming up or whatever that maybe you need to make some adjustments on it.

The problem that we had is when it came, instead of being 22 inches from the floor to the top of the mattress, it was 26 1/2. With my sister, that was very difficult for a few days. She had to have help getting in and out because she has a lot of problems with her legs. When I called, they got a service guy out here within a couple of days (2-3 days) and changed the legs on it. So now she is able to get in and out - it's okay now. That was the only issue we had.

I got her a semi-firm on one side and firm on the other. And she said the bed is comfortable. She's heavier and one thing she needed to do is have her legs elevated which she couldn't do on her own. So when she's in the bed, she can adjust them so that they're higher than her heart 'cause she has swelling in her legs too. That feature is very good. She likes that. She's been sleeping very well.

Actually the Craftmatic is what she requested so that's what we got. First we were talking about a Sleep Number bed. Then I thought, ''Well, I don't know about them,'' 'cause I was watching the ad on that. She has a standard bed (it's not a twin), and I see the Sleep Number have two mattresses in there. I don't think that's gonna be adequate for what she needs. I don't know if she'd heard about Crafmatic or what, but then she told me she wanted a Craftmatic. So I did all the ordering because she was in rehab already.

They were great. We had a great agent (she knew what she was talking about). And even having it too high was not a big deal because we're people - bad things can happen. I thought they had to replace the bed and all they had to do is replace the legs, which is AWESOME. It was a GREAT experience! They delivered in record time. I'm just very pleased with it. :)

Check around all places before you make a decision. I'm not quite satisfied but I'm not totally disappointed. It could have been much better.

I always have heard about a Craftmatic bed. You have seen them on television and different things. Then I lost everything in Sandy, all my homes and my possessions. I was sitting here and when it was time to get a bed, I said to my daughter I'm going to get a Craftmatic bed because I deserve this at this age. ''The heck with the expense!' I said, 'I deserve this.' (The way I feel as far as it can help with my medical problems, which it does.) There was no question, I went and got a Craftmatic bed. We went online and we went right directly to Craftmatic online. We didn't look for a store that had it or anything. We called it up and it was delivered.

I'm kinda short and fat. These new beds are so high off the grounds, like 36 inches off the ground. I had to jump in (what I used to do is take a cane with me that has a hook on the end and hook it on the other side of the mattress and pull myself in that way). The person at Craftmatic said he could make it to 20-23 inches off the ground. Well I'll tell you, I was never so happy in my life!!! I can get up, get dressed and put my shoes on. It's the same height and everything else... I just love it! Besides getting up and getting rid of my health problems, it also makes me happy to be able to sit on the bed when I want to and to get in without jumping. I'm just thrilled with this bed that it's only 23 inches off the ground!

They installers showed me which buttons to push, how to push the buttons. They were very nice and courteous and no problems. But I did have a problem with the repair on it. The one part that kicks the mattress up in there came out (I don't know if it broke off. I don't know how long it was there or what the story was.). It's only about a 2 inch bar that sticks down there that holds this whole mattress. I don't know if it's supposed to be a big one 'cause it looks like the metal part was not finished off right; it was finished off roughly like. My mattress was falling down about 6 or 8 inches from the top of the bed. And I noticed the spot was on the floor under the bed. The repairman came anyway and put it back up in there. He was very very nice and very very efficient.

I just love my Craftmatic and recommend it to all my friends (because I go around with 15 widows). Geez, it's just magnificent... There's nothing like it EVER! I should've gotten this a long time ago while I was younger. There's no other experience when I go into a Craftmatic bed and the way you can place it in the position you want to for comfort.

I have arthritis. It helps not to have to lie flat. It's very comfortable. I don't use the massage at all. I just like being able to put the back up and then I put the legs up slightly. And that's how I sleep. It's almost a sitting position, but it's very comfortable especially how some nights I got my hair done and I don't want to get it messed up. I can just curl on my pillow.

It's been 30 or 40 years now, but we had to get new motors a couple of years ago. Now we have the handheld one, wireless, and I love it. I called the service when my handheld wasn't working. I could not open it. I'm thinking maybe I'm going to break it. Maybe it's not supposed to be opened, so I was afraid to force it. There wasn't a marking. I kept calling them and there was a machine that would say, 'And if you want service, press 2.' I pressed two and then immediately I would get, 'All lines are busy. Please leave your name and number. We'll call you back.' They never called me back. Five days, I kept leaving my name and number. Nobody called me back. Then finally I called. I dialed a different number than 2. I got a live person. I said, 'Just don't put me on 2 because they don't answer.' I told them the story. 'Oh, I'm so sorry. Let me help you.' Then I will get back to 2 and it will get me a recording. It was so frustrating. One of the messages was you could go on the internet, so I did. They told me that I could open the handheld and there were batteries in there. So I got a screwdriver and forced it open. Then I got it opened. I changed the batteries and it's fine. That's how I solved my problem. It's very frustrating that you can't get a live person when you go on service.

I hate to go on vacation (and I have a daughter in California) 'cause if I go out there, I don't have my bed. I did recommend it to a friend and he did buy. Of course, he had trouble getting out of bed so I said, 'You could just lift yourself, get back up and then go get out.' It worked out well for him.

Overall, I will rate them 5. Of course, I would tell them about the service call. It's hard to get service off of them. I will tell people I have an electric bed that I just absolutely love. I've had it for years and years. I wouldn't dream of changing it because it's so comfortable with different positions you can make yourself to suit yourself if you're heavy, if you're thin, if you're whatever. Yeah, you can make that bed fit your contour. Their bed is wonderful, but their service is not so hot.

But I like the newer model bed. This is good. This is very good. I think it's a stronger bed too. My other mattress is flat and firm when I lift the head up. Also, the circulation in my husband's leg is bad. He would prop up the bed and he's much better. My husband's been getting pretty well and for me that's all I need.

I was telling my sister's niece and my granddaughter about this. Craftmatic is a very good bed. I thought it was a very, very lovely and comfortable bed. I could adjust it any way I want to. It's just comfortable. I just love it. Even on a flat bed, I just didn't get it anymore. I have to have Craftmatic. I loved it over the years.

Well, I did have a problem in the beginning because I'm a big person and I have to get the foam mattress. I found that with the foam mattress, it choked it off the side sort of tilted on it. They said that's because it's a foam mattress. I wasn't really very happy with that, so they got me legs that went up higher or lower. They did that and said I had 90 days or something if I didn't like it. I didn't know whether I was going to keep it because of that. But then when my leg got better, I was able to push myself up more and get into the bed better. So it was better for me.

But I have to tell you I was unhappy with the delivery people. 2 days after they left, I had a gentleman here in my house that does work for me. He said to me, ''What did you do to your door?'' I said, ''What do you mean?'' He said the spring on my front storeroom door was broken. I said nobody has been in and out of there. The only people that were in and out of that door were the people that delivered the mattress. I use only the side door because it has a ramp. Nobody uses my front door. I don't mind. Accidents happen. But I thought they should have told me that it broke. I didn't care because there's nothing really to fix it. I was just upset that they haven't told me about it.

When it comes to the features, I use all of them. I use the up, the bottom, the back of it, everything! I use the vibrator-type thing and I love that. My grandchildren also love that. They say, 'Grandmother, turn the bed on!' I think that's the only reason they come and stay with me. But that's about it. I like the bed. I've had problems with my legs for years. I fell and I broke my shoulder and my humerus - everything in my right arm. I couldn't move this arm or anything, so the Craftmatic really helped because it could push me up, put my legs up, everything else, which was very helpful to me. Even now that my arm's a lot better, I have problems with my legs and my knees so I use it all the time. I'm very satisfied with it. I would buy it again.

I would recommend it because it's really helped me with getting in and out of bed, raising my legs up, and then I'll have my back up so that I'm partially sitting. And then I had to get out of bed, so I lower the bed type thing and put it flat so that I can get out of bed. I don't have to mess with 3 pillows at my back, one under my legs. It's been very good for me. There were only a few little minor things, but they all worked out and I really liked the bed!

When the gentlemen came up, they were very nice and very professional. They put it right up in like 10 minutes or so. He showed me how to use the set buttons to set the position that I wanted it in. They were very nice and I've been enjoying it ever since. I use the foot spring to bring the bed up, so that helped my legs. And just recently, I broke my foot so I am enjoying it very much.

And not only myself - my wife had her hip replaced last year. She also has some back pain. She's constantly using the upright position to relieve the pain and watch TV. We have the twin adjustable and the California queen. I have the larger size because I'm a larger guy. The massage and all is terrific. We just enjoy it so much. It's the best investment we ever made.

We basically made the decision on our own. We looked at the sleep system where it blows up with air, and we don't like the Tempurpedic because it's hot. We've known about Craftmatic for many many years. We just came at that point where we're financial capable of purchasing one. Also, I've recommended it to friends. Actually, my sister at a very young age had been diagnosed with back problems. Once she goes financially capable of purchasing one, she's certainly going to do so.

I think it's the best bed for anyone who has any sort of extra pains, who has any need for that type of bed. The comfort level is outstanding. The mattress is outstanding. And the build quality of the bed is outstanding. It is smooth, quiet, and comfortable. You can put yourself in any position you want - we both have our favorite positions. I can't say enough about it, really!

The adjustable bed makes it easier for her live. It's been a few weeks since we bought it and she sleeps fine. She uses head, foot raise. She uses both of those, different reasons, different times. The installers put it together and showed it to her and demonstrated how that works and she appreciated all that. She loves the bed. She likes it.

She purchased the bed from Homemakers Furniture in Urbandale, IA new in '05. It's actually her third Craftmatic bed. It was delivered and set up by people from the store where we bought it. She was very satisfied. It worked right away. She would sleep in the inclined position, slightly inclined. And that seemed to make her rest more peacefully.

My mother-in-law has 2 daughters. The first bed, she gave to her oldest daughter, in which she bought the 2nd one. When she bought the 3rd, she gave the 2nd bed to my wife. And my wife has gone through two total hip surgeries. And those have been very very helpful in her recovery period and then comfort in the bed rest.

We're extremely pleased with the Craftmatic bed. We're very satisfied with it. We haven't had any disappointments until last night when we couldn't get it to run. But we haven't had any problems.

I immediately called Craftmatic. I told our sales rep the situation. My dad had to sleep sitting up. He had heavy hardware in his arm, from his shoulder to his wrist. He had breathing issues which meant he had to sleep sitting up. We were assured that everyone loves their Craftmatic bed. To his recollection, not one bed was ever returned. He assured us the bed would be delivered before we left town, so we could help my dad adjust to it. We felt tremendous pressures to decide, as the bed was on inventory reduction, and there was only one left, and we had to make a decision within a day. Please! Never make a decision that fast. I so wanted my dad to be able to sleep in a bed that we went ahead with it.

What a mistake! The bed was not able to be delivered in the time frame promised. They did offer me a chance to cancel, but we wanted my dad to sleep in a bed. How I wish I had cancelled! The bed was delivered and my parents tried it. For four nights, each night got progressively worse for my dad. Each night, it became more painful. The hardware in his arm, with the gravity pull, was excruciatingly painful. No matter how they tried to raise the arm, cushion the arm and make my dad comfortable, it was impossible for him to be comfortable in the Craftmatic bed. In reality, each night became more painful.

I called the salesman, Peter. He was very short. He informed me the bed could not even be scheduled for a pickup/return for 31 days. I explained the situation. He said that the contract I signed, on behalf of my parents, stated we would try the bed for 31 days. Yes, I signed the contract. Under the pressure of ordering and leaving my parents, I did misread the contract. I thought it read we had up to 31 days to return. That was what was continually said to me on phone conversations. We had up to 31 days. Somehow I missed; it was we had to keep the bed for 31 days. Peter told me the 31-day period was to make people really give the bed a try.

My dad was done. He was in agony in the bed. The sheets were off. There was no way he was going to try the bed again. It was not a "getting used to it"; it was that he was in agony, in pain and could not. The bed did not work for him. Peter said I had to wait a week and he could maybe supersede the 31-day wait. All the while, my mother was sleeping on a couch, because she refused to sleep on the bed (we got the King dual bed for both of them), knowing it was going back.

Endless phone calls went unanswered and postponed. When I did talk with someone from Craftmatic, they made the offer to let my parents buy the bed for $2400 less. Keep the bed and they would refund the money. I think that is how they can say, "To my knowledge, no one has ever returned a Craftmatic bed." My parents did not want the bed even for $2000.

I called and called. When I was able to actually talk with someone, I felt like they were appeasing me, saying what I wanted to hear, all the while going the way they wanted to handle it (slow and 31-day wait). I called and pleaded. My mom is the only caregiver for my dad. He is in a wheelchair and needs total care. This situation was stressing my mom beyond measure. She wanted the bed gone and her bed back. I was fearful this was going to cause my mom a stroke. All my pleas to Craftmatic went unheard or pacified.

Finally, after three weeks, we were told boxes for the delivery would be sent. Once we got the boxes, we could schedule a pickup. Then I got an email; the boxes could take 5-10 to be delivered. Are you serious? We are talking about an 84-year-old couple, who are home bound, who were dramatically affected by having that bed still in their home. The shipping manager from Craftmatic, Danai, said she would order the pickup as though the boxes were already there. Well, if she did, it was interesting the delivery pickup company did not talk with us until the boxes had actually been delivered.

Then, the pickup company, Manna Distributor, said it would take a week before they could pick it up. They scheduled a day to pick up and called to say they made a mistake. It could not be that day. They computer was wrong. No one would be in their area. They scheduled another day. Then they made a mistake, and did not pick it up on the day it was supposed to be picked up. The nightmare continued. I called Craftmatic, and left an extremely upset message. My parents waited for the four-hour period of time the truck was supposed to come. Their life was on hold. No one came. When I called the pick up company, I was told the drivers made a mistake. They missed the order to pick up. It would be another week. Craftmatic never returned the message I left. I just believe they really do not care.

My opinion and experience: Craftmatic truly does not care about the consumer. They care about their name, their reputation. They care about no one ever returning a bed. They answer calls when they want to and not because they are serving the customer. Peter got defensive when I suggested we were not listened to and guided correctly.

I am still waiting for the bed to be picked up - a month of calling, pleading and trying to find someone who cares. What a horrible experience. Don't let it happen to you. If you are buying the bed for a medically challenged person, think twice. My experience with Craftmatic was awful! I would never trust this company or believe them to be honest.

The sales people were really good to me when I ordered the bed; they were really great. They gave me a promotional thing. Plus, the delivery was good and there was no problem with that either. No one came to my home and demonstrated the features though. I don't know if living in Arizona had anything to do with it. From what I understand they're out of Florida.

Overall, they are a good company to go with. They were great to shop with. I'm very happy, I'm very pleased and grateful. They really worked with me with it. I was weary about ordering it over the phone. I mean I went and tried it out and everything at this place was right and I'm very happy with it.

I got a new bed because I wanted to get another mattress. The old mattress is still good and I had that mattress since 2000, so it's 13 years old, but it wasn't good enough for my back. And when I called to find out how much a new mattress is going cost and how much the new bed would be, I decided to get a few extra hundred dollars and might as well go ahead and get that bed.

The adjustable features I like are lifting the back (being able to raise the bed until it comes to a good position) and the vibration. The vibration really helps. And in the last 3 days, my son took my old one and at the same time decided to put in new flooring, take out the carpet and paint. And so for 2 days solid, we have been working in his bedroom. I got my new bed last night and laid in it and used the wave motion... My back felt wonderful.

I had checked around and the main reason I want Craftmatic is really their customer service. They were very good; they got back to me; they gave me the information I wanted; they did not high pressure me. I have a couple of them that said if I buy right now they'll give $500 off, and I don't buy anything right now without research. That ticks me off the minute that I have to do it that if I hang up, then I don't get the $500.

There was no high pressure. They strictly gave you the information. They ask if they could send out information for me and I decided that it would be great that way and have something in front of me. They were just great and fantastic right down to the delivery people. The guy who delivered was wonderful. It was great from the beginning when I first called them right from the minute he walked out the door.

Every step of the way was very excellent. The bed was received on Friday morning as agreed. The delivery came in the morning which is very comfortable to receive the bed. I spoke with Diane - she did a follow up call. She made sure that everything went smoothly. The delivery people were very considerate and professional, and they made sure the very height and the very space in my mom's bedroom, that she knew how to run the remote.

My mom already noticed a change, especially the support it gives and the features of the reclining head and feet, to take the pressure off. It's a very quality bed at a worthwhile price. It gives peace of mind and it's a wonderful gift to either yourself or someone that you care about. I'll definitely talk up Craftmatic.

First of all, the older one... I used it a lot because I had two knee replacements and messed up my knees and all kinds of different surgeries. It always made it better because I could sit up or sleep for how ever. I was comfortable in whatever position I was comfortable in and it always made my recovery comfortable. And the new one - I really haven't used it. It's only I think three or four days, but it's been really nice, very similar except of course now the remote controls, so that's fantastic. That's a big improvement because before I glued the control; I had to pin it to my bed so I wouldn't lose it. And the cord would slip and curl and so forth. I have a lot of pain constantly especially at night, so sometimes in the morning it's really difficult for me to get out of bed and I just push a button and let the bed pull me up. So that's a good help.

Each step along the way, the sales team explained it. They did a lot of explanations and told me in great detail what I was getting and the paperwork to confirm, the delivery was good, then they set it up. The only one I didn't have is there was no instruction manual. But I would say it was excellent. I already recommended Craftmatic to my friends.

They just worked extremely nice and were very efficient. They came in and asked me where I wanted it. I showed them where and they said, 'Okay, now we are removing the old bed.' They set it up and then taught me everything I needed to know about this new Craftmatic bed. And they were very punctual too. They called in the morning and said they would be there between 8:00 and 8:30, and they were there like at 5 minutes after 8, so that was great. I also really like the salesperson I talked with. His name was Bill ** and he was excellent. He went through what they had, asked me different questions that I felt were very appropriate for what we were trying to do as far as the bed was concerned, and made sure it was the right fit. I would say everything was very positive. Excellent service. Friendly.

I got my new Craftmatic bed on Tuesday. Everything went as planned. They met delivery time. They said between 12 and 4, and they were here at 2. The guys were really nice and courteous as far as bringing the bed in and setting it up. I had problems with the favorite positions, as far as programming it. I talked to a guy in the service department at Craftmatic. He ran me through a bunch of stuff so I try it. It seemed like there ought to be an easier way because according to the instructions, it says all you got to do is hit the set button and to get into the position that you want and it's supposed to program it, but it doesn't. I talked to him and he said, ''Oh, that's not uncommon. Sometimes you have to do it three or four times.''

I use the up and down - one thing or another, get the head and feet in the position I want. And I like the massage that's on there. It's been a pleasant experience.

I was needing to elevate my foot really really bad. When we came down here that winter, then I had my second surgery, it was 2011 and the first part of 2012, I was able to elevate that. And that helped my legs and feet tremendously. That was swelling so bad where I had that major surgery. And I've also had two back surgeries. One back when I was very young, it was 1971. It helped me with that because I can adjust the bed into whatever position is most comfortable for me. I also have arthritis, reflux syndrome and hernia.

The Craftmatic bed has given me my best night's sleep.

Their ordering process was very easy. I went online. Very fast. They delivered yesterday. That was great. Fantastic job. But after that we had trouble with our remotes. It won't work at all. My husband put new batteries but it still doesn't work. My remote does everything except for the wave.

Overall, the Craftmatic bed is such a big help for me. That's the reason my husband wants to get one for himself after he saw how much it helped me. Just so happy, I finally found something that worked for me, especially in winter.

The guys were really good. They took my old bed away and were ecstatic to get it (because it looked like brand new). And I've never slept on one before, I've never been on one before, I've never laid on one before, but anything would be better than what I had. The only thing is, I want to get a mattress cover for it, and I think I ordered one from somewhere, but I hadn't gotten it yet. Also, it's very expensive. With the exception of the mattress that raises, I don't think it's worth the money.

On the day of installation, the guys really seem to know what they are doing. They were here on time, and they set up everything very quickly for all the work they had to do. There's a lot to do to put them together. And they explained to us how we use the remote control. So they were very, very efficient. I ordered it over the telephone; the gentleman that I spoke with was very courteous, and he even offered me an extra discount because my husband is a veteran. I wasn't even expecting that; I just was expecting the regular price, but they made me a couple of extra offers, so that was very good. We're satisfied with it. A king-size bed is hard to make anyway but this because it's 2 twins attached, you can raise the head so that you can reach across and tuck in the fitted sheet when you're changing the sheets. Also, it has some features that make it a little easier to use. I've vibrated a couple of times but my dogs get a little upset when that goes on. Once it's gone a little bit, they settle down and kind of like it themselves, but it's a little different. But I think that was the only other feature that I've used. Overall, my experience with Craftmatic has been very good.

Just recently, when the head stopped working, there was a little problem because they weren't sure they had that right - the motor. This now goes back over 30 years, so I could understand that. I was very disappointed. But Wade did find the motor through this East something - I don't know - they managed to do it after a great deal of effort. At least yesterday, he told me he's sending the motor in the mail. And that's about it. But I thoroughly enjoyed every minute. The mattress is excellent. I don't even need an additional mattress because I've always protected it. Nevertheless, you would think by over 30 years I should need another mattress, but I bought the top-of-the-line - maybe that was the reason. I guess it was this foam mattress. Well, anyway, I thoroughly enjoyed it. I recommend it highly. The people at Craftmatic are unusually professional and helpful. And you know I become a pain in the neck when I try to get the right person to speak to, because everybody was so horrified to find out that I still have this bed after 30 years.

The top-of-the-line is where I am on with Craftmatic. A few people that I dealt with were wonderful. I didn't get the feeling like I was dealing with a very large company. I obviously got the feeling that I was dealing with a company that's been around a long time. But something was amiss, like they weren't absolutely sure that they could help me, which I felt was strange. But anyway, when I got to the right person, he took over. His name is Wade (I don't know what his last name is, but he's in the service department at Craftmatic) and he did a marvelous job. And so far, he said he was putting it in the mail. So I should have gotten it or probably will get it within the next few days. Then, I have to find a way to put it in my bed. I'm not sure that that's going to happen easily, but he said that as long as I was able to relax the head portion... But that seems to be a very critical kind of operation, because he says in order to replace the motor, there's this one knob bolt, I think, that has to be looked at, the same kind of bolt that was on the motor that allowed the head to go down. So I still have not completed my job here. But I'm still waiting for the whole job to be completed.

I would say that if you are going to look for an adjustable bed, you not only will have the very finest opportunity to buy a bed that obviously has longevity, but you will be dealing with a very professional group of people who can help you put yourself through the phases of at least keeping the bed in its pristine condition all the time that you need it. And I recommend it highly. It's a number 5.

My legs swell. I'm not able to move them. If I push the up and lower part of the bed, it raises my legs and my knees bend, and then I can slowly set them apart, so that could help. I like to squeeze with it with my legs up and my head could lower down. Basically my head, my legs are above my heart. It helps at night when I went to sleep.

My favorite adjustable feature is raising your head up. The bed is comfortable, the mattress is comfortable. The vibrating stuff, I don't need that. But it would be better if they had like a heat system there.

The installers came in and took the old one down. The only miscommunication was I wanted to keep the bottom part of the old bed for the control arm. And since I'm in a wheelchair, I didn't get out there in time to make sure that they've done that, but I told them that they may have already exposed dirt. They came in real professional and dismounted the old bed, figured out here, set up the new bed. It has two sides to it, a firm side and a soft side. And I use the soft side. And the guys asked me which side I preferred. On my last bed, the mattress had an extra cushion layer on it, which this one doesn't. It means that it has a firm side or a soft side is basically the same thing, and it adjusts. What's good about this one is that 2 positions that you can program into happened to be the smooth all out the push a button and it goes right back before I had it. Very good outfit. They stand behind their products.

It was a very busy day when the installers were here and sad to say, I really didn't spend a lot of time with them interacting with them, because there was something other things going on that day as well. They basically brought the bed in and set them up, and I really at that point in time didn't have any questions. But they said to me, 'If you have any further questions, please call blah blah blah.' They were very polite. They were in and out very quickly. They were here when they said they would be here.

The first Craftmatic bed that we got was for my husband who was an esophageal cancer patient. And after his surgery for that, he was told he could not lie flat. He needed to be elevated, so that was when we first got the first bed, and then I followed with the bed also. They're very comfortable beds. You can elevate the feet or the head and so it's nice. We have actually two twin size, but they're hooked together so they're like a queen bed, so there are a lot of options on those. And the mattresses that we have are very comfortable.

I would definitely tell my friends and family to try it. They're very expensive and for some people, that's not an option, but they are comfortable bed. The first ones that we had were older ones, and these newer ones have the wireless remote in them now and are much quieter than the older ones were, so that's an added feature. And they seemed very responsive to any requests that you have. And if it were a person that would really want to look at it and try it, I would say try it, because they do have that guarantee where if you get it and you don't like it, I believe you can send it back. So I'm thinking if that's an option, they definitely would like to try it. They gave us a good price on it for both beds and they delivered when they said they would deliver and so forth and so on. And so I'm pretty satisfied with the transaction that I had with the company.

My experience was a positive one for the most part. There's no reason why I wouldn't go back. Again, the price is prohibitive, I think, for some individuals. They tend to be very expensive, but we did not know about Craftmatic beds until my husband had his esophageal cancer, and that's how we were introduced to them and became familiar with them. And we were pleased with it at that point in time. I wasn't really crazy about it at first, but I've grown accustomed to it now and really enjoyed it now that I have it again, because we have to be out of our home for a while and sleep in a bed that was not a Craftmatic bed. I've come to enjoy the Craftmatic bed.

I purchased the bed about two or three weeks ago. I purchased one in about 1978 - I got a demonstator with me just to be able to sell them off. And it lasted for something like 27 years. It was a fantastic bed. I purchased what I thought was another one. I found out when I purchased this one that we've gotten ripped off by a Chinese company. Chinese has ripped off the Craftmatic name and sold a cheap copy; that's what I ended up. It only lasted about a month.

I'm absolutely fine with the quality of the bed. It was easy enough to get the bed. I've been bedridden for the last eleven years. I've got a back injury as well as cerebral palsy. And the bed I had, it was way too long and I could never get in and out of bed on my own or anything else. It just wouldn't bend on the right places, that sort of thing. This new one is a lot better. I use the up and down feature for the most part. I'm in the bed a lot so I adjust it a lot. Also, I do like the massage. That seems to be a lot more effective than some of the others I've had.

The installers were very helpful. I wasn't able to be out of bed at that particular time but they patiently waited. And they did everything they could. They made sure the bed was alright and everything else. It was perfect - no problem whatsoever. I would definitely recommend Craftmatic. I'm very pleased.

The bed helps out. I like the vibration. The only thing in question that we need to contact back, we wanted an extra firm mattress my side and it seems a little softer than the previous one I had. But I had a very good experience with Craftmatic.

I got it because sometimes I had problems with my lower back, and I can adjust my sleeping. I really liked the bed being able to adjust it to my needs. I would recommend it. I've talked to people about it in the past even. My overall experience is excellent.

I called my salesman and he told me, 'Oh, that's normal.' But it's almost dangerous. The only way I can get out of bed is to actually lower it, which is a big pain when you have to get in and out of bed. I mean it doesn't have to often, maybe two or three times a night but still, who wants to lower their bed. I mean my other old bed, I never have to do that. Plus, one of the support bars came loose like when it was brought and I've called about it. It didn't even seem normal for it to come loose. The other bed has the same thing and it has never gotten loose. But once again, I'm waiting for service to call me back on it. Well, my experience so far has not been very good. The sales people I mean were very good but of course, I was dishing out several thousand dollars and of course, they'll be very good.

I have a reflux disease and my doctor told me to sleep in an elevated bed. That's why I got one, and then the new one I got for my mother for the same reason. Unfortunately, she died and I've been kind of using it. She never really had much of a chance to use it and so I was at the point where I can't use it so I just used my old bed. It's not a very comfortable mattress. It's nowhere near the quality of what I got about ten years ago.

If anybody asks me, I would not recommend a Craftmatic bed, not the ones that they're making now. You're probably better off getting some other make that you can find at a sleep store, mattress place. I'm kind of angry because they're not calling me back. I'm dissatisfied of course with the product. And I'm just thinking of just calling them up and just getting a refund. I'm very frustrated that they would sell a product that is this inferior. You have to understand that this is my third mattress that I have to get replaced and it's still not right. I mean this is not my first mattress for this new bed - it's the third one.

My feet make swells and I've been able to lift my feet up higher than my heart. My daughter has recommended it. I needed that because I just had a regular bed before I got this one. I am extremely satisfied with Craftmatic.

The only new feature that they offered was that it's wireless. The one that we had was more money 20 years ago than this one was but 20 years ago, they were more like hospital beds and they were honestly much more sturdy than the new ones are. Actually, we should just have gotten the mattress, because there was not a thing wrong with this, and I'm sure they'll be able to use both beds that we had for parts to anyone who has a broken bed. But it's possible - it's what I need for my legs.

My husband's bed is perfect but my bed is wider and shorter than his. And as soon as I called, they sent someone over. They didn't hesitate. He took pictures and he said it's the first time he's ever seen anything like this and I was just waiting because they came last Friday. So I gave them a call and they said they have to have a supervisor call me. So I am waiting for the supervisor to call me.

We have twin beds is what we did so that we can adjust it separately, because that's the only way you can adjust it separately. Because I have to go up more and my legs have to go up more than my husband, so it had to be a twin bed. I have edema of the legs. I sleep better here because if I go away somewhere, if we go on vacation, I had to use at least four to five or six pillows in order to try to get a comfortable position which I don't usually get and I would get on my Craftmatic, because I can adjust it to bring the back up and whatever I have to do, and I can get a good sleep that I couldn't get on a regular bed. And it's nice and firm which is also good.

The Craftmatic bed lasted, everything lasted. The mattress is the only thing really that fell apart and that's 20 years. You'd expect the mattress not even that long. But the bed itself was made of iron, literally made of iron and it was made to last. I mean I had no problem there at all and I make my bed go up and down and up and down any number of times during the night, my old bed, during the night. And that's 20 years of going up and down and up and down and it lasted without a problem.

I would absolutely recommend Craftmatic - I always have. I'm talking my daughter-in-law into getting one for her father. So anyone who has ever had a problem, I know a lot of the people want the posturpedics and this and that and if I think you have any kind of a sleeping problem I am right there telling Craftmatic is the way to go. Craftmatic is the best thing to do because I think it's something that lasts. It's very nice to have something that is used to the shape of your body, but over the years, it's going to get worn in a particular area. With the Craftmatic, it goes up and down and up and down and the mattress stays the way it's supposed to stay. And if someone else wants to use it, they don't have a problem because it's not been used by you and your body has not gotten used to it, so it's like fresh all the time.

The ordering process was pretty simple, but I can't get anyone to help me with the beddings. I bought these other two things, but I just can't get them to work. We've had Craftmatic for so many years. My husband cannot go to a regular bed anymore. It's one thing we have. Mine didn't wear out, but he was a big man; he's not that big anymore, but he broke his bed down a lot sooner than I would have. But as far as they delivered it on time and they put them together like I wanted and other than that, just not being able to find the beddings for it has been a thorn in my side.

Go ahead and get a Craftmatic. I had my back broken when I was 12 so I've always slept on a fairly hard bed. But I've had them all these years. If I didn't like them, we wouldn't have ever bought them again here a couple of months ago. I fairly think they're good and they stand behind their products. I'd recommend it to anybody. The only thing I have against it is I can't find the beddings that I want.

I had a knee replacement and a hip replacement. The bed has helped because initially when I had it replaced, I had to keep my leg elevated. It was a great experience and I would do it again.

I didn't have a problem with the bed, just the people who brought it. The management of the people that brought it was pretty sure I thought. Or the bed bought it all, I didn't have a problem. It was pretty good. But I have to say the people that brought it, they're supposed to get me another one and they kept screwing it up. They'd tell you to bring it, 'We could bring it Thursday.' They call you Thursday morning and they'd tell you, 'We can't bring it today. We'll bring it Monday.' Then Monday they call you they can't bring it. They would bring it Tuesday or something like that. I just got sick of this.

They did hire somebody else to deliver the bed. They got rid of the people that delivered the bed and hired somebody else. They got to pull out the delivery. Then they get to your house, they drag it in, drag it across the floor. They don't care about nothing. The last people that came and brought the bed, they came and got the bed. They told me they brought my new bed. Those two fellows out of Columbia, they were real good, real good. But the ones out of Savannah, they won't do nothing.

I got back cramps. My wife has got back cramps too. The problem is the mattresses on the other one had worn out. I bought a regular Sealy mattress that go across the bed, king size mattress you put on top of the bed. And we didn't get to use the bed then for raising it up like we really want to do. I finally got enough money to buy some mattress. I called them and asked to buy some mattresses and he told me, 'You have to buy the whole bed for a little bit more,' and they gave me a pretty good price and I did. I bought the bed, the remote and the entire thing. And I'm glad I did.

As far as I remember 25 years ago, they were sure they were coming and they did. There were two guys that brought it out and they took my old bed and they put it at my bedroom. They took it out and installed it the way that I want it installed. They did a good job. They did a better job at installation back then. They really did. People cared back in those days. People don't care anymore.

My experience with Craftmatic has been good, real good. My wife and I enjoyed the bed. I mean I wouldn't want to be without it. It does a lot. We get up in the morning with our back not hurting where before we'd get a back hurt all the time. It's just definitely good for us. Yes, it's worth the money.

People should definitely get it and get what I did. I got the same thing I had before. They called that the top of the line. I don't know what you call it now. It's twin size. It has a remote control for vibrations and what not. And the head and the foot go up and down. It's perfect. The people who installed it brought the whole thing in. They took the old one out. They installed it and they showed me how to use the remote. The interesting thing about this is on the remote, there's a 1-800 number. 'Call us if you have any troubles with remote or anything else.' That information wasn't given to me the first time I was sold one.

The ordering process was absolutely easy and fast. When I had my power of attorney look it up on the internet because what I got, the local thing, was in Wilmington, Delaware. This time the central office I think is in Florida. And they have dispatches from Florida and Minnesota. The guy that talked to me was in Brooklyn. It just went zoom bang bing bang. The boys came in at the time they said they were coming. They picked up the truck in Western Maryland and brought it down here. I was the last one on the delivery lane. They couldn't have worked better. They took the old one with them.

Very efficient, good information. From the word 'go' when you call, it was a month apart I'd think when they came to visit you. The testing over the telephone to different vendors and what not was actually more technically accurate and you could really glue them like cake. That was important to me. The two thugs who delivered it knew everything about the remote control. I'm definitely satisfied. And I told them here about these nasty beds we have down in the infirmary. Of course, this cost more. I think this cost me $2,200 to deliver and take the other. Plus, the remote is ten times better than the other one. I paid almost $2,000 for the first one in 1997. People here buy these hospitals beds at outlets on the highway. They have sort of iron mesh in the middle, so they have to put a pillow down there if they have problems to the sacroiliac (that doesn't work). It doesn't have that problem.

Well, I'm 85. Okay, it's nice if someone says, 'We'll take it out no matter how decrepit it is.' No arguing. And they came in. The whole thing took less than half an hour. And then that remote, there's the number 1-800. 'And if it doesn't work or you're unhappy, we'll help you with the remote or anything else on the bed.' That wasn't available before. I thought I was going to have some problems because it's a monster compared to the other one - it was so simple and flat and childlike. This one has light splashing out of it. So one of the aides came in, those smart girls that have been texting/playing with iPhones and iPads and all this and that - she had it working like that. They know a thing like this. It's like Apple time to them. I was so impressed.

In fact, I went to the doctor on Monday and the doctor said that I had a fracture on my hip. But I have absolutely no pain and so when they took the x-ray yesterday, they said, 'Oh it's a fracture there. There's no doubt about it.' And what should have taken an hour and a half took three and a half hours - that's how bad my hip was. He said, 'I can't believe, Carol, you do not have any pain.' I said, 'Well, I don't doctor.' He said, 'Well, for three weeks.' He's supposed to be number one orthopedic doctor in Michigan according to Cleveland Clinic. So I felt that I really have the best doctor. There's no question.

I told him about it yesterday and he just looks so sheepish. He goes, 'You got to be kidding.' I said, 'No. Look what you have done for me, doctor.' And he said it ruined my left knee all around because it's a left hip and he said, 'This is unbelievable because I don't have any other patient that has had this.' I said, 'Well, that's nothing because ever since I was 3 months old and had radiation treatment, my body is not like any normal person.' So I said, 'I'm doing great and I have a fantastic bed I sleep in.' He wanted to know about my bed.

In fact, a little while ago he told me I can't do any walking anymore, I can't do any physical therapy, which I was doing fabulous. He said, 'We can't take a chance on that. We got to make sure it heals; otherwise, we got to go in there again.' It was so cute he said, 'Well, you make sure you rest in that bed of yours. And remember, you can't be over 90 degrees.' I said, 'I know. I did that in the hospital. I understand.' He said, 'That's only for one more week and then I don't care. You can reach down if the hip is doing well.' And I said it will. But I got a big kick out of that and I thought, well, that's where I feel like going in a few minutes because I've been sitting up and I'm doing a little few things around the house. He I'm sure would be okay. Then when I feel alright, so why not. So that's my tale about my bed.

The people at Craftmatic showed me how to use the bed. I just wish I had a more modern one where my remote control, I would like to have a cordless one, minus the cord. But if that's the only drawback, I don't care because I've been using it all these years. My Craftmatic is a lifesaver and that's the truth - absolutely - because I was in such misery before that because my hips were going bad and my knees, and I have a bad shoulder. It really was because I just could hardly function because I wouldn't sleep well. And if you don't sleep well, you know what that's like; you just can't function well each day and that's how I feel - and Godsend. That's exactly how I would put it. Lifesaving. Godsend.

One of the reasons I got it is because of my back. And now with that bed, you can put the back up or down or the foot up or down. This is my second one - so undoubtedly, I like it. I appreciate them being so nice by coming out, putting it together, showing me how it worked.