Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Verified purchase
    Staff

    Reviewed Oct. 19, 2013

    Being a senior and needing something better, I purchased this Craftmatic bed. It’s been so many years ago. I’ve had mine for so long, I can’t remember. But everything, from the sales rep to the delivery team, was just fine. Real good. This bed is excellent! I’ve had arthritis for years. Well, I can’t say it’s done too much for arthritis but it makes me a more comfortable bed.

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    Sales & Marketing

    Reviewed Oct. 19, 2013

    My wife and I sleep differently so we needed the individual adjustments. I saw Craftmatic on TV and it was time to update our mattress. That’s how I ended up purchasing it. Everything went fine. No problems. Just very smooth. My favorite feature of the bed would be the vibration. It does what it’s advertised to do.

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    Staff

    Reviewed Oct. 18, 2013

    My mother and stepfather, about 25 to 30 years ago, got a Craftmatic. They were getting up in age, I’m around that now, and they really enjoyed theirs right up to the end. As a matter of fact, the Craftmatic has been passed down to my oldest daughter and her husband. I’ve got some medical conditions. I tried using a wedge in a regular bed. That didn’t work. For medical reasons I got the Craftmatic because I can get the head and foot elevation. And I could get up the way a hospital bed works, only a little more comfortable.

    I had no problems with their people at all. They were very nice when they set it up. They came when they said they would. Complete satisfaction!

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    Staff

    Reviewed Oct. 18, 2013

    I get a good night’s sleep out of my Craftmatic, when I don’t have to go to the bathroom, of course. I had a hip revision last fall and it was hard for me to get into my other bed. It was so high. And this is lower and it was much easier for me to get in/out of bed. I also like the fact that the back goes up and down and the front goes up and down. It’s good for your circulation when your legs come up a little bit. I like it a lot! Their people were very efficient too.

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    CoveragePriceStaff

    Reviewed Oct. 18, 2013

    The first I’ve heard of Craftmatic was on commercials 10 or 15 years ago. When my wife was having our babies, she commented on how nice it would be to have a hospital bed in our bedroom. After a few years when we can afford such a thing, I started researching online on adjustable beds. I was first looking at the Select Comfort but they wouldn’t service the area. They wouldn’t deliver, set up, things like that. Then we looked at Tempur-Pedic and we actually bought a memory foam cover for our box-spring bed and it did no good whatsoever. We kind of shied away from that. Plus, the cost of the adjustable Tempur-Pedic was pretty high. And then it dawned on me, “Well, why not Craftmatic?” Because I remembered the commercials. So I did some research on them. They serviced our area. They deliver and set up. And it was just an overall very good experience. It’s the last bed we’ll buy.

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    Price

    Reviewed Oct. 18, 2013

    We had done some shopping and they were very competitive in their price. The bed is great and their service was very good. When it was originally delivered, we had some kind of a problem. We called them up. They got somebody out here and they fixed it. The service is great. The product is good. We like the ability to be able to raise the head, raise the feet. Without going into what some of our medical problems are, it is very beneficial to us to be able to do that. Our experience with them has been just A1.

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    Staff

    Reviewed Oct. 18, 2013

    Many years ago, I had a Craftmatic bed and I had always liked it. My wife has back problems so we got an adjustable bed for her so she could adjust her position and her legs. It allows her to get into some good positions and she can get up easier in the morning. Then we moved to Georgia and we started seeing it on commercials on TV and decided that we wanted to invest in another Craftmatic bed. The sales rep took a long time with us and was very cordial. It was a good experience. I wasn’t here when they brought the Craftmatic bed in. My wife was here but all in all, that was an okay experience. I’d recommend it to a friend.

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    Customer ServiceStaff

    Reviewed Oct. 17, 2013

    I first heard about Craftmatic from the TV commercials and there were quite a few around that time and I called and inquired about it. Because I’ve been sleeping in a recliner for about 4 or 5 years. And I can’t lie in a regular bed. It hurt my ribs and hips. And at the time, I had a Sleep Number bed but it didn’t improve my sleep at all.

    The bed is helping me to sleep better. I wake up and I’m not in pain. In fact, I periodically go on and have a couple of cruises a year and I’ve gotten to where I have to take an air mattress with me because I can’t sleep on a regular bed. It’s just too uncomfortable. Interaction with them was very positive. The sales gentleman gave me lots of information and was extremely helpful in giving me good details about approximately when I could expect delivery. Everything was upfront. There wasn’t any hidden information anywhere. I even posted on Facebook about how much I like my new bed.

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    Customer ServicePrice

    Reviewed Oct. 17, 2013

    I knew of Craftmatic since they began, I guess, many years ago, but really never thought I’d need one. But I’ve had a lot of back issues. I had a knee replacement and a hip replacement and I can sleep only on my back. When I turn on my side right or left, I have about 20 minutes to half an hour and then I start having pain. So I was trying everything. I was sleeping in a reclining chair. I’m not even sleeping in my bed anymore. And I finally said, “I just got to get an adjustable bed.” And it was not specifically at that point that I went out and started looking with that thought in mind. But I saw an advertisement on TV for Craftmatic and I said, “Oh, I know about Craftmatic beds.”

    So I got online and I took down their number and then I called them up. And someone talked to me and told me all about it and it sounded like just what I needed. And I thought that the price was reasonable, fair. And so I ordered one. And I have been very, very happy with it since. My favorite is the raising of the legs because that takes the pressure off my back. The experience was very successful and I’m able to sleep very well because of Craftmatic.

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    Installation & SetupStaff

    Reviewed Oct. 17, 2013

    We saw the bed on TV and we’ve been thinking about it as a therapeutic bed. I have some low back pain and my wife has some knee problems. And we went on the internet and found one that we really wanted. That was the Craftmatic. The bed is helping with my back problems. The sales rep and installation team did well. The bed works as advertised and the people were nice.

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    Sales & MarketingStaff

    Reviewed Oct. 17, 2013

    I’ve had a Craftmatic bed for years. I think it was just a name that I’ve heard plus it was the kind of bed that I was interested in. I have rheumatoid arthritis, and so I thought it was time to get something comfortable. It really does help a lot, just being able to get my feet up when I need them up and my knees is more comfortable. The sales representatives were awesome. The delivery team just came in, set it up, asked me if I had any questions, and they showed me how to run the up and down. Basically, it’s a very simple bed. So they were all real good. I’d recommend them to a friend.

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    Reviewed Oct. 17, 2013

    This is the 2nd one I bought. I just bought it recently. I always did want one and I got it. I’m very comfortable with it. The delivery, they were a little rough with putting the frame and the sideboards, they really scratched them on top. It just doesn’t matter. It doesn’t show. That’s about the only thing. Outside of that, everything is running well. I have been recommending it to my friends.

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    Staff

    Reviewed Oct. 17, 2013

    It was over 25 years ago. I just needed something to raise my head and raise my feet and I’d seen the Craftmatic advertisements and I decided that’s me. So I got on the phone and made a deal and they brought me out a bed. And it was supposed to be just a regular bed. When they got here, I had my choice of the regular bed or queen sized and I picked the queen sized. And they put it in and after they left, I realized I didn’t have any receipts.

    And I’ve enjoyed every night I slept in it. The Craftmatic people were fine. It was kind of embarrassing there for a minute. He put it together and he got a hold of me and led me over and we both laid on the bed and we talked. Here I am a widow and I’m lying in bed with a man. But everybody was so wonderful about it. And this new one, it had things that they can raise it up and I did not want a high bed. And so, when we were talking about it (I think the guy’s name was George) he had me measure my bed and this one’s just an inch higher but I like to sit on it and my feet hit the floor. I didn’t want a bed that my feet dangled. And so when they brought it out, we didn’t put the legs on it. They’re in a box some place.

    One time, about 5 years ago, the control that was fastened to the bed (this was when the control hit the motor and you had it on a string) stopped working and they found a control that would work. And it was still connected. But this new one I like. It’s portable. I give them a 5. I don’t have a bit of complaint. All I could say is good things.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 17, 2013

    I had a very good experience with Craftmatic. I like the bed a lot and even my husband is enjoying it now. I first heard about it on television, a commercial, and I developed problems in my legs so I had to lay with my leg elevated above my head. And when I saw the commercial, I spoke to my husband about it and I checked around with other adjustable beds and I found that this one would be the best one. And it has helped. The sales reps and the installation team were excellent. They were mannerly and courteous and they were on time and the salespeople were extremely helpful in their manner of explaining things to me. And I can’t say enough good things about them. They are excellent!

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    Customer ServiceStaff

    Reviewed Oct. 16, 2013

    It was back in 1970 in the Boston area. And I don’t recall how we first knew about Craftmatic but my first husband and I ordered two of them back then and loved them and they were remarkably good. One of them sort of gave out after more than 30 years, almost 40 years. And the other had given out a little bit. So last fall, I ordered a new one for myself, not realizing that very shortly I was going to be married. And so then, we ordered a second one to match it. And that’s our history with the Craftmatic beds. They’ve been wonderful. They are very good.

    The interactions with the sales rep and delivery people went very well. It’s absolutely just as they said in every way. The one thing is, they seemed to be in quite a hurry. I think it would have been better if they had given us the impression that they had a little more time to spend helping us know how to work the bed and so forth. But I think they did have a lot of deliveries to make that day and they were anxious. And there was nothing really I needed. I really knew already how to work it and so forth.

    It’s absolutely wonderful! We have recommended them to friends. I’d say it’s been very pleasant. Their representative in Florida, Maria, is just such a delight to talk with on the phone and all. And she’s been very, very helpful. And as I say, when I got married last December, we wanted to get a second bed for my husband and she was very helpful about that, too.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Oct. 16, 2013

    I was impressed with the salesperson from Craftmatic. And so, I thought after hearing their sales pitch that I was leaning towards Craftmatic. But the thing is, I did not make a decision that day. I’m not one that goes for high pressure, well-this-is-the-only-day-we’ll-offer-this-special-type person. I explained that right away before he even got into it. He gave me a sales pitch and I left him basically hanging because I was not ready to make a decision. I don’t know if he realized how expensive these adjustable beds are. In the long run, I went back and forth with several phone calls and I got the type of bed I wanted, and so that’s why I went with Craftmatic.

    I have back problems and I cannot sleep on a flat bed. So when I’m not in a home where I can sleep in an adjustable bed, I have to sleep in a recliner. So the bed has been very nice. It’s been a godsend to be able to sleep in my own bedroom again. And I don’t know if it would have been any different with any other type of adjustable beds but the fact is that the adjustable bed is helping me. Very satisfactory!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 16, 2013

    I first heard about Craftmatic years ago when I was younger. I think a friend of mine’s parents had that type of bed. I started wanting to sleep on my back and when I did on a flat bed, I started having back problems. So my doctor was saying, “Try pillows under your knees,” and all this kind of stuff. I wasn’t having back problems before. I just wanted to start sleeping on my back, as crazy as it is. I’m a woman in my 40s and I hear the more you sleep on your side, the more wrinkles on your face. So the pillows on my knees, I said, “This is ridiculous.” And so I remember my friend’s parents having a bed and I know that I’d seen them in the stores but I just knew that this was a company that had been around longer than any of the others.

    I don’t like Tempur-Pedic. I knew I didn’t want one of those. I went online and searched Craftmatic out and then the guy called me and we worked through that, on getting the right bed for us. So I wanted a queen. I was insistent on the queen and he was taking our measurements and my husband’s a bodybuilder guy and he’s like, “Your husband’s never going to fit on his side of the bed. You guys would have to adjust and you might as well get a king and adjust together because he’s never going to fit on the bed.” That’s why I reluctantly said okay. I had to change my bed frame to a king, but he was right because my husband’s shoulders belong to the king. So it worked out. We just had to get a new bed frame for it.

    I never had back problem. That’s the thing. I never really did. Now, I can sleep on my back and it doesn’t hurt. It’s very comfortable. It took a while to get used to as crazy as that is. Again, by our height and weight, they decided the mattress that they thought I would need, and I was like, “No. I really like a soft mattress.” And he’s like, “You’re light and small. You need a more firm mattress.” I let the sales guy tell me what mattress I needed and then in the end, I was right. But I called them and I said, “I hate this mattress. I need a softer mattress.” And they were fast and got me the better mattress. And once I got that mattress, it’s been great.

    I have recommended them already. And I know it’s hard. I was trying to go for Craftmatic. That’s hard because my generation likes to shop online but they like to see. They shop online for the best deals. And I found them. They need to start doing fairs or something where people can actually feel the bed. And then they’ll go, “Oh, yeah, I saw that bed at the fair. I’m going to go online and buy it.” And I also told her that I thought they should have a Facebook, get people involved.

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    Reviewed Oct. 16, 2013

    I love my Craftmatic beds. I’ve slept so good since I had them. I wasn’t sleeping very good. I’d recommend them.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2013

    I wanted to try the bed because I’ve been having a lot of trouble with my back and I have had steroid shots and this and that and they didn’t seem to be doing any good. And then I thought, “Well, let’s give this a try and see what happens. I’ve got to do something.” So we went ahead and we ordered the bed and that was it. The bed has helped. I didn’t have to have an operation or anything like that. I just had a back problem that needed to be taken care of. After I received that bed and started using that bed every night, it was absolutely wonderful to wake up in the morning and not having the back pain.

    The sales rep was Paula and we had a nice talk on the phone about the bed. And the one that we bought it from, she was fantastic. She was wonderful. And I was really quite pleased with her. As a matter of fact, she was a reason why I got the bed because I told her my plight and she said, “Well, I do believe that this might be the answer to your problem.” And it was. I would definitely recommend it to other people.

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    Staff

    Reviewed Oct. 15, 2013

    Eleven years ago when my husband died, we had a king bed and then I wanted to get rid of that and that’s when I got my first Craftmatic, but I got a twin. And I had that up until last year. And that’s when I traded that in for a full sized bed. Everything with the sales rep and delivery team worked out well.

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    Staff

    Reviewed Oct. 15, 2013

    I had a terrible, terrible case of GERD. And yes, the Craftmatic bed helped. My favorite feature is I can put it up high enough. I can see my TV better than lying flat on my bed for one thing. And then I lower it down some when we’re going to sleep. It’s a comfortable bed. However the delivery team was not all that great. They nicked my wall. And I have a custom paint job in here and he didn’t even say, “Oh, I’ll get that fixed,” or anything else. He just said, “Oh, sorry,” and that was the end of that. So I had to fix it myself. I’d have to give them a 4 because of that. Overall, the experience is pretty good.

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    Installation & SetupSales & MarketingStaff

    Reviewed Oct. 15, 2013

    I was familiar with the name, Craftmatic. I’ve heard it for years. I guess I saw an advertisement on TV and it kind of made me think that maybe that might be something that I should get for our son. Our oldest son is 43. He has a medical condition and we thought that it would be ideal for him. We used to have to prop him up on a lot of pillows. So he can’t lay flat or anything. He has to be propped up and the bed helped. The salesperson was very helpful and answered all my questions. The delivery team was fine. They did a good job. They brought it in, set it up, gave me instructions, and gave him instructions. It was fine, good experience. I’d recommend them.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2013

    I first heard about Craftmatic from advertisements on TV. My husband had been sick in the hospital for seven months off and on and they wanted to get a hospital bed in here and I said, “No, I’ve seen enough hospital beds.” So I decided I’m going to get a Craftmatic bed. That way, he can put himself up or down or whatever he wants to do. And also, the nurses and the aides that come to see him can also put him up. The bed is helping for sure.

    The sales rep and delivery team were okay. They were here and they were just carrying stuff in and moving. The gal that sold it to me talked to me last week. She called me and I was just wondering. I was telling her that I’ve noticed that the mattress is about one and a half to two inches shorter than the frame. I’ll have the bed sticking out of the top of the bed. I’ll have the frame open. There’s no mattress there and the mattress should be up against the wall. But if I do that, then the bottom part of the bed has got almost two inches without the bed. So I was just wondering if that’s the way they were supposed to be.

    I’m glad I got it especially with my husband. It’s so much easier now because he still can’t walk and lost so much weight. So it’s easy for the both of us to lift him in a certain way. If his legs are up, we can pull them up to the top of the bed. He won’t slide. We’ve learned different tricks about it. So we’re satisfied with it.

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    PriceStaffProcess

    Reviewed Oct. 15, 2013

    I had done significant research on all electric beds that allowed a certain height and had certain features that was necessary for the condition that we have. I didn’t look at price. I looked at people’s opinions, the particular features of the bed, and the differences in height, and Craftmatic came out as the top. The sales rep was a lady. It was over a year ago. She was very, very helpful because it was a decision that needed to be made when there were so many home circumstances that were very difficult. And she led me through the process that made it as easy as possible to coordinate the delivery and also to select the right bed. They were very customer friendly during a difficult time of my life.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 15, 2013

    I worked in a hospital and my mom had broken her leg and I needed to get her some type of bed that would lift up and help her get out to be able to get more mobile when she got out of rehab. And that’s where I looked into Craftmatic. When I saw the advertisements, I liked the advertisements. The bed has helped big time with my mom. It still does. The sales rep and delivery team were excellent. They were really, really good and very helpful. No problem at all. I would highly recommend them. I thought the bed was pricey but when I got it and my mom used it, she loved it. The mattress is so comfortable, it’s so worth it. And it did exactly what I needed it to do for her, to help her at the time. And even now, because of her condition, she does elevate the head and the shoulders and that’s also very important for her with her problems.

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    Reviewed Oct. 15, 2013

    We’ve been hearing about Craftmatic and seeing them on TV. I’ve got a bad back. I can’t lay flat and the bed has helped a little bit. My favorite feature is the one where the feet go up and the back goes up. I like the bed very much.

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    Sales & MarketingStaff

    Reviewed Oct. 15, 2013

    We needed a new bed. So we thought the adjustable bed would be good. We had been looking to get a new bed that was like the Craftmatic. We looked at several ones. We looked locally and we just decided we liked the Craftmatic the best. It is helping. Interaction with the sales rep went flawlessly. The only thing that stood out was the delivery of the bed. It did take a little bit longer than what I had anticipated for them to come up. They had to reschedule once. And that was it. My favorite feature of the bed is that both sides are adjustable. My wife absolutely loves the bed and we’ve had it for a year and we’ve had no problems whatsoever. It has met our expectations.

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    Staff

    Reviewed Oct. 14, 2013

    I’ve had a Craftmatic bed for about 13 or 14 years now. Somebody came to my house. They come around door to door. I bought the first one. I was out in Arizona and I moved back here. I had no way to move the bed. So I sold it out there and I came back here and I bought another set. We’re both old and crippled up and we need a good night’s sleep. You raise yourself up. I’ve got problems with the shoulder and back problems. I’m 88 years old and my wife’s 85. So we enjoy it quite a bit. It’s helping. I wouldn’t be without one. Interactions with the sales rep and delivery team were fine. They were great.

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    Reviewed Oct. 14, 2013

    I got hurt and so sick to the extent that I couldn’t sleep in a bed and I slept in a chair. So I slept in a chair, I guess, for six or seven years. I finally said to the wife, “This is stupid. I’m going to be in this chair until I die.” I said, “This Craftmatic company, I’m going on the internet and look them up,” and I did. They seemed to be pretty good, so I sent for them. They came up and they weren’t exactly perfect when they got here, I mean, in the sense that I was comfortable. The situation is they send you a mattress that’s hard on one side, less hard on the other. And if you don’t like it, for shipping, you can call them up and they’ll send you a soft mattress. So we call them up and I got soft mattresses. And that was like the greatest thing in the world that ever happened to me.

    When I sleep on there, I sleep all night. I get a wonderful night’s sleep. And the strangest thing has happened. When I first got them, I had to raise the foot and I would raise the head. I get maybe five hours of sleep at night and I thought, “That’s better. That’s good.” But as time wore on, I guess it was just my body acclimating to the bed, but now when I sleep, I don’t raise the foot at all and I only raise the head just the tiniest little bit. And I can practically sleep now on a regular mattress all night long with no ill effects, if it’s a soft mattress. So I’ve praised them very highly. As far as I’m concerned, it was a terrific situation for me anyway.

    The experience with the sales rep and delivery team was sensational. They just brought it right to the door and did everything. They took away all the old stuff and put the new stuff in. And several months later, when I called up and told them I wanted soft mattresses, they sent them to me for just the cost of sending them to me, and people came and put them in for us. It was great. It was about as good an experience with dealing with a company that I’ve ever had. They really were first class.

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    Reviewed Oct. 14, 2013

    My husband was to the point where he hated the bed we were in. He couldn’t sleep. He was using the recliner and I’ve told him for a number of years the kind we needed was a reclining bed. We checked out some others but I guess the reputation of Craftmatic and what we’ve heard about it was why we went with them. The bed has helped. He’s able to sleep in the bed. The sales rep and delivery team were all really good. Our favorite feature of the bed is probably the positions. It’s fantastic! If it’s not comfortable one way, you can fix it another way.

    We’ve had a fellow come who was selling them before they stopped having salesmen in the area come here and demonstrate it, go through it with us. This was five or six years ago. He’s had it for a long time and he really recommended it. That’s why he started selling them. He was really fantastic and helped me out, gave me a lot of tips on different things. It was a great experience.

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    Reviewed Oct. 14, 2013

    I was looking for a bed that could be lifted vertically as well as horizontally. I have multiple sclerosis and so I needed one not just for current needs but possible long-term needs. I couldn’t find one that suited me locally, so I just looked in the yellow pages and saw Craftmatic and called them. So far the bed is meeting all of those needs. It’s just very comfortable. I guess the main criteria that I had to meet the first time I bought it was it had to be low enough so that I could get into it. So that was the first criteria. And then the others were just more icing on the cake, you might say. I would say it’s excellent!

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    Reviewed Oct. 13, 2013

    I got a friend who has had one for a long time and I was having trouble. And I was in the hospital four times last year. And it was so uncomfortable sleeping on four or five pillows so I decided that I would get a bed. So then I looked in the phonebook, in the yellow pages, and I found Craftmatic, and I ordered it. I can say the bed is helping me. My favorite feature is probably the massage and also that my feet go up and my head goes up. And the Craftmatic people were very good.

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    Reviewed Oct. 13, 2013

    I decided to contact Craftmatic as I wanted to sleep in a bed. I couldn’t sleep in a bed before. I’m having lower back problems so I couldn’t sleep on my back and also have shoulder problems. I couldn’t sleep on either shoulder. I’ve got a hernia. I can’t sleep on my stomach. The good thing is I can sleep on my back now.

    The people that brought it out and set it up did not connect my headboard to it. I called about six months later and he sent somebody else to connect it. They came out. He sent the part to me. The people that delivered it didn’t leave that with me. He said they should have.

    I would recommend Craftmatic. The one thing I’m not real, real happy with is that I don’t have a headboard that’s really made for that Craftmatic bed. And I’m not even sure that it can be fixed any different. At the head, there is a hole. It’s a wide gap between the headboard and my bed. But when it’s made up, you’ve got that. You can actually put your pillows in between it. But the bed stays still now. Because he told me it would go on any headboard but it doesn’t look good like that. I’m not even sure they are responsible for it. It might be that I just need to buy another headboard but at this time, I’m not even sure I’m going to buy another headboard. On the other hand, the people he sent out here were very nice, my bed works good.

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    Reviewed Oct. 13, 2013

    I just wanted an adjustable bed so I talked my husband into it and we bought one. I’m on my third one. I really like Craftmatic! I like that I can sit up in it and watch TV. I had a very nice experience with the Craftmatic sales rep and installers. They’re great!

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    Reviewed Oct. 13, 2013

    I had been hearing about Craftmatic for a while. That was my main thing. It wasn’t a fly by night type of company. But what made me decide to go with them is I got neck and back injury and I have problem sleeping because it’s hard to lay flat, lay in one position. So I was looking for an alternative. And so I decided to check them out. My sleep is better than it was. It’s not a cure all but it’s better. The only part I don’t like about it is the split bed. I wish they could figure out a way to make that not as intrusive. So far so good.

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    Reviewed Oct. 13, 2013

    Of course, I knew about Craftmatic for years from advertisements in newspapers or magazines and on television. But how I came about to doing it, I had been diagnosed a year ago with esophageal cancer and I had an operation where they actually removed my esophagus. The end result was I had to sleep in an inclined position. I would not be able to lay flat any longer. When I was discharged a year ago from the hospital and I came home, I slept in chairs. There was no way I could sleep in a bed. That’s how I came by to order the Craftmatic bed.

    I tried propping the bed up and whatever. It was an expensive bed. It went seamlessly. We had no problems. I called, it was delivered, they set it up, and I started using it right away. We still do, and I’ve had it for over a year now. And it’s been great! It certainly answered my problem! Overall it was an excellent transition right from calling them on the phone to having the white glove delivery and setting it up into the house.

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    Reviewed Oct. 12, 2013

    I was just looking on the internet and looked through it and I just picked Craftmatic. I wanted to get something I could sit up with. And the vibrating and stuff like that, I like that. I do sit up in bed and watch TV, so it’s comfortable.

    The delivery was fine. There was a little tear in one of the coverings on there and they just came over a couple of days and fixed it. No problem. I haven’t really had to deal with them since then.

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    Reviewed Oct. 12, 2013

    I had a heart attack, and I was having problem sleeping, but I couldn’t prop up my bed. My pillows and all that didn’t do it. I went online and did some looking around to see what type of beds we could have and I decided to go with a Craftmatic. It’s helping me get a better night’s sleep, because I finally got to where I could actually sleep laying down. It’s ideal because now I can go to bed early, watch some television, and so on. I’m 87 years old. So it’s kind of a relief.

    The Craftmatic people were fine. The crew just came in and delivered it and they set up the basic bed. And then from then on out, you better take care of it yourself and we did. As far as dealing with the people that I dealt with, the only people I saw were delivery people. But we’re contented. We’re happy.

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    Reviewed Oct. 12, 2013

    I saw Craftmatic on a magazine then we saw it advertised on TV, I think. And I called my son and said, “This is what I need.” And he bought it for me. I’ve had some bad back problems and I’ve had both my knees replaced so getting up and down was beginning to be a problem for me. The Craftmatic bed has helped with that. I’d say it’s lifesaving because when I got my bed, I was sitting in my chair to sleep because I couldn’t lay down flat. And the sales team and delivery were wonderful. They were here right when they were supposed to be. They just got in, got it together, and got out. They were very nice.

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    Reviewed Oct. 12, 2013

    I was having problems so by lifting up the head of the Craftmatic bed, I was able to sleep a lot better at night. I saw it on the television. So I called one of the salesmen and he came out and talked to us about it, and we decided to buy one. The experience with the sales rep and delivery team was very satisfactory. They told me how long it would take to get the bed, then they came and they set it up and everything. I’ve never had any problem with them on it.

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    Reviewed Oct. 12, 2013

    I had bought a brand-new mattress I paid $1700 for and I couldn’t sleep in it. I saw the ad and I was having problem sleeping and I was having head problems at the time and it was just terrible. So I talked to my daughter who’s a nurse and decided to go ahead and check it out. So she did and ordered it. Sometimes the Craftmatic is helping me get a better night’s sleep. I think I like the leg adjustment best. The interactions with the sales rep and installers were very nice. No problems. They’re very cooperative. It was fine.

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    Reviewed Oct. 12, 2013

    This is the second set of bed we’ve had. My wife is handicapped. She’s got to have a hospital-bed-type bed that you can raise the back and foot. The Craftmatic is helping her with all of that. The crew was good and they were here when they said they’d be here. They got it in and got it all set up pretty quickly. It was positive. The Craftmatic bed makes our life easier!

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 11, 2013

    My twin sister has Craftmatic. She tried them for almost 20 years. She recommended those over the Tempurpedic ones that are advertised. She said she and her husband have never had a problem with them. My husband was having a problem so we decided to go with them. And the bed’s helping with the problem. We like being able to put it in different positions. Best product we’ve ever bought! Not to mention, the delivery team was good. They were like 2 days late, but they deducted some of the price off the Craftmatic for our inconvenience because we had no bed to sleep in. They gave us a discount on it because of that problem.

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    Reviewed Oct. 11, 2013

    Originally I saw Craftmatic on TV. I took a chance. My husband’s disabled and needed help with things. It’s really a blessing for us. The bed has helped. I like the fact that you can raise the head up a little bit and sit in different heights. I’ve been extremely satisfied.

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    Reviewed Oct. 11, 2013

    We heard about Craftmatic between 35-40 years ago when we got our first Craftmatic bed. Very honestly we were young and lazy, so we wanted a bed where we could sit up and watch TV. Recently 2 years ago, we called up and we saw it on TV and said, “Hey, let’s get some new Craftmatic bed,” which we did. Because the old one we have has the cable that went to the motor, and the new one is remote control, so we thought we’d modernize.

    The people at Craftmatic were very good. We had a problem - when they delivered them, they had caster on the bed that would not work. I said, “We have to get some different casters." They said, “I’ll tell you what we’ll do. Do you know where they are?” I said, “Yes. I had to pick them up.” They said, “Fine. Pick them up, we’ll give you $100 off the bed.” They tried in every way to satisfy us. Pleasant, cooperative, just a pleasure to do business with.

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    Reviewed Oct. 11, 2013

    We’ve had this bed for almost over a year now. We purchased one because of my husband’s problems, and it’s very much so helping him. He can sleep elevated. For me I like the part where I can raise my legs up and it kinda help circulation, my tired feet or something.

    My husband was actually the one who’s on the phone with them. The delivery people were pretty good. They arrived on time and went right to work and everything. They’re very friendly. I know my husband complimented some lady - she was very helpful, very friendly. Overall it’s very good customer service. It’s probably one of the best decisions that we’ve made!

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    Reviewed Oct. 11, 2013

    I’ve heard about Craftmatic for years. I saw the new commercial that they had. Actually I was in a hospital when I had my surgery. And they’ve had the adjustable beds in the hospital and I would sit comfortable. When I got out of the hospital, I decided to check into it and see if I could get one so I called Craftmatic. I found them up on the computer. They gave me financing and I wouldn’t have gotten one. It’s nice and it’s what I needed.

    We had a little glitch with the delivery. Other than that, everybody was real nice and courteous. After they delivered the other parts, they put the new bed together and everything. It was real nice.

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    Reviewed Oct. 11, 2013

    My husband talked to a salesman very long extent and it was a very good conversation. It was very informative. Then we decided that maybe we would get a Craftmatic. They were great and outstanding. They were very friendly. They did their job as a team. They worked real good together. They did everything just right.

    I had trouble sleeping. I needed to sleep like in an upright position a little bit and that’s really great because we were using pillows before. We’ve already told friends about it. They all get on the bed and say, “Oh, I wish I had one!”

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    Reviewed Oct. 11, 2013

    It’s probably in 1978 when I first got our Craftmatic bed. We tried it and we really liked it. Things change where I didn’t need the double twins, king size, I ended up getting the regular size so I enjoy it. It helps my legs as far as swelling and also for the back and just the comfort of it. I have recommended it to people as far as what they have. I always said, “Craftmatic is what I’ve got and enjoy.” My daughter has another kind that goes like that but she got it before I got the Craftmatic.

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    Reviewed Oct. 10, 2013

    I’ve heard about Craftmatic beds for years. And then I was looking on the computer and I really needed it for health reasons. I really liked this lady, Virginia, that I talked to. She really was very helpful to me. I had so many questions and she was so informative. What I didn’t like, when the bed did come, it was missing a bottom bar and they had to take the bed back because it was damaged. It seems like somebody may have sent that back or they picked up the wrong bed. That shouldn’t have come out. So I was held up for a while waiting for another bed to come. I couldn’t use it when it was set up. I wasn’t happy with that part but stuff happens.

    I like the bed. I have no complaints. I like the fact that one side of the mattress was firm and the other side was less firm. So you had a choice. I like the fact that they work independently and they have everything. You got the heating blanket underneath there, the bed and the mattress there. It’s got a lot of different positions and it’s got the massage. I thought I would like the firm mattress but then when I turned it over and slept on the other side, I realized I really like the softer much better. So I was lucky to have that option. But there is one leg that seems like it’s bent underneath the bed. To me, that’s not a very good thing. So I’ll have somebody come out and look at that. But as far as the bed itself and everything, I’m very happy with it. I’ve recommended that bed to a lot of my friends.

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    Installation & SetupSales & MarketingPriceStaff

    Reviewed Oct. 10, 2013

    I have severe sleep apnea and I had the CPAP machine and everything. When I moved from Georgia back home here to Santa Barbara, one of the things I wanted to do was get an adjustable bed. I had been researching Craftmatic for quite some time. I just found that based on their design, the fact that they have spring, and that they have been in business for so long. I checked out some of the other beds like the Sleep Number and some of those other beds, but it seemed like too much hype. You can adjust a number kind of thing. And people that I had talked to that had different beds, but of course, they’re older, they’re seniors. I’m in my late 50s. I like the fact that it was the only one that I found on the market that actually has a safety feature underneath like my mom has one - and hers is a different company. The way they have the motor underneath is not very child and pet friendly. In other words, they’ve had incidents of children and pets getting trapped and injured. But the Craftmatic has a safety feature in there that that doesn’t happen. I like that feature.

    Sales and delivery went terrific. In fact, when I told them I was moving into a new place and I wasn’t sure it had carpet and I wasn’t sure if I was going to get to replace the carpet with hardwood floors, they actually said, “Oh okay, no problem. We’ll send you both setups.” So they sent me both so that if I ever needed to change because I guess there are different legs. They also sent me something because I’m taller. They made that accommodation. So instead of the standard 20 some inches, I think it’s like 30 inches. And the installation was just an absolute breeze.

    The salespeople, somebody was asking me something about this foam. Everybody was coming out with the foam mattresses and everything. And I said, “I’m trying to explain to my friend why the standard with all the cushioning and the spring and all that stuff. The regular, old-fashioned type, solid mattress is better than the foam.” And I said, “I can’t remember why but on my research, I thought it had to do with something that it eventually doesn’t break down.” And he says, “You’re absolutely right. The mattress you have will last a lot longer because it has the springs and stuff in there, and you get more support out of that than you do with the foam.” The Sleep Number ones that have the foam. They’ve always been exceptionally helpful. I like the mattress. The mattress that I got was like a premium mattress which is firm on one side and then if I want to switch to a medium firm, I can just turn the mattress over.

    They asked if I wanted to do a commercial but I said, “I’m still trying to unpack my house.” I’m a very selective consumer and that I want quality and I want the best bang for my buck. So much is made in China. We’re so used to quantity over quality, and I am for quality. Money is no object when I want to get quality. But I really thought their price overall was surprisingly reasonable compared to the other beds that I was looking at. In fact, I even talked to my cousin and she has the Sleep Number. And they have the king with the dual and she has sleep apnea, too. I guess they had a Beauty Rest or whatever and then they got this Sleep Number. She says, “It’s a bunch of hooey. It’s not that comfortable. I just can’t get comfortable.” And I told her about the Craftmatic. She goes, “Maybe we’re going to move this one into our guest bedroom and get the Craftmatic.” I think it’s a very good product!

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    Reviewed Oct. 10, 2013

    We bought a Craftmatic for my husband. He was in rehab and he was tired of the hospital bed. So we just started looking. We had a little trouble at the beginning because of the height. It was supposed to be a certain height but they came and changed it and made it to the height it was supposed to be. We took all these measurements. But everything went well. I’d say they were courteous and very helpful. They came and done it and we just had to wait a little while before they could get back to do it. It was especially made so he could get in and out of bed. So this one was lower.

    He didn’t get to use it very long because he had a stroke. He passed away on August 7, 2012. But I kept it and I’m sleeping on it, but I haven’t been raising the head or the foot or raising it up and down. The bed is fine.

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    Reviewed Oct. 10, 2013

    I believe that we saw Craftmatic on TV, but we knew about it. My husband’s got Lou Gehrig’s disease. He didn’t want a hospital bed and he wanted me to be able to sleep with him in bed. That’s the reason why we purchased it. I have acid reflux and it helped me with that. Then I had some surgeries to my face and I had to be at a 45-degree angle. So that helped. And then being able to raise the legs also kind of balanced that position out. That’s how my husband slept the whole time. I think it’s a great product for anybody that needs to adjust their bed for their illness or whatever.

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    Reviewed Oct. 10, 2013

    My husband was very ill and he had to more or less sit up to sleep. And so we had heard of Craftmatic beds. With Medicare’s help back in those days, we got a Craftmatic and I got a twin one - one for him and one for me. I put the two of them together. We made them up separately but put a spread over the top so it looked like a king sized bed. And so I had that until last year. Then I had been very ill and the mattress was beginning to show some wear. After 30 years, you would think it might. So consequently, I just went back to Craftmatic and I was going to get a mattress but ended up with two beds. The delivery team was very, very nice and they set it up and then showed me the new setting and everything. They showed me how to use it. They were very, very nice. And as far as the team from Craftmatic, they’ve been really great.

    I really love the bed! They’re very, very comfortable. I put it in one setting and that’s where I leave it. It stays pretty much in one location or one setting. I just love it. I’ve always been very, very satisfied with them.

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    Reviewed Oct. 9, 2013

    I have had two sets of them. I got my Craftmatic several years ago and then when they started getting older, I wanted to replace the mattress so I just bought another set. Craftmatic has been around probably the longest. I’ve heard a lot about them. And then buying the first set and having such luck with them, it just made me purchase that again instead of any other brand. I knew there were a lot of other brands out but I knew that I also liked the Craftmatic so I just purchased it again. I enjoy them because mostly I can watch the TV bette. That also helps with that.

    I like the different positions you can put it in. And basically, the vibrator. I use the vibrator a lot. It’s been excellent.

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    Reviewed Oct. 9, 2013

    My wife and I both have medical problems. That’s the reason we wanted one. And we knew about Craftmatic for a long time because a friend of ours had one. We didn’t know about any other adjustable beds at the time. We only looked at Craftmatic.

    It’s very good except the vibrator on my bed. They are two twin beds and the vibrator on my bed wasn’t working. But they did come back and fix it. My wife really likes the vibrator. I like the idea that it’s adjustable. I’d say it was excellent.

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    Reviewed Oct. 9, 2013

    My daughter found Craftmatic on the internet, on her computer. She was the one that went through to get it because at that time, I was very sick and I needed a special bed so I could get in and out of it good. So she went ahead and made the purchase for me. Everything went through and my doctor agreed and so forth. Then just one thing followed right through another, and then I finally got it. The delivery people did well. They put it up for me and there was no problem. I never did get a headboard, but I still got the tools and everything. About two years ago, I started paying on it and I finally got it paid for. Then I’m expecting my insurance to reimburse me but they haven’t done it yet.

    I like my bed because it helps me get in and out without having any problem. I didn’t have to have a contraption that I would have to put under my head and under my feet. I’ve already got it made in the bed. I don’t have to have one of those head lifts and feet lifts that I would have to take off from time to time. I can raise my head up and my feet up, and I can use the massager if I want to or whatever.

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    Reviewed Oct. 9, 2013

    Years ago, I wanted to get a Craftmatic but I could never afford it. I have known about Craftmatic beds and I’ve heard about them. I just wanted to try a Craftmatic bed so I got one. I like that it raises up, puts the head up in an angle. It’s helped me with acid reflux. I also like the massage. It helps my back. And it’s easy to change your sheets. It’s very nice. I have had a problem with my massage thing and they came right out and repaired it. They’re pretty good.

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    Reviewed Oct. 8, 2013

    Two and a half years ago, I was involved in a serious car accident that quite frankly I should not have lived through. Almost every joint from wrist on down through ankles was damaged or broken in the accident. So I have a lot of arthritis and they’re still working on trying to control my pain. So having a bed that you can elevate and take pressure off of certain points in the body is very helpful.

    I heard Craftmatic’s ads over the years on TV and radio. I ordered and they set it up for us without too much difficulty. Ours is a king sized but we got the two twins put together. So my wife and I both have independent control. Because she has problems with her knees, so being able to change the position of her legs in bed helps with the pressure on her knees. I like being able to elevate the different parts of the body, either lifting the legs up or raising your head up. It delivers on what is advertised.

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    Reviewed Oct. 8, 2013

    I love my ex-husband. He was overweight and he was having lower back issues, so he couldn’t sleep flat. Our older daughter who lives with him was saying, “Mommy, he sleeps in a recliner every night because he can’t sleep flat on a bed.” And then every time he came out to visit, he would sleep in a recliner and I just said, “This is ridiculous.” So I started looking up bed companies and everybody that had an adjustable bed didn’t have the 30-day trial period. So I was very hesitant to buy him the Craftmatic because I didn’t know the hardness or what thickness of the mattress to get him or whatever. So I took a shot because they said there was a 30-day in-home free trial. I bought him the bed. The salesperson was very nice. The delivery went well. I had it shipped to him in Brooklyn.

    He loves the bed. He loves the adjustability. It’s kind of just sleeping on a recliner but he has a lot more room because I think I got him the queen sized. He has been sleeping through the night. He’s been doing better at work. He is just so thrilled. It was the best thing I could have gotten for him. He’s the type of guy that will never do anything for himself so it was nice that he accepted the bed. And he’s so happy. I wish I would have gotten it when he first hurt his back because there was no reason for him to suffer for two years before I got him the bed. But we’re thrilled with it. He’s a new man. Everything was just perfect on the whole bed. Perfectly satisfied.

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    Reviewed Oct. 8, 2013

    I heard about Craftmatic in 1988. Back in 1988, they had Craftmatic and they had another brand. We tested them both out and decided the Craftmatic was the way to go. My mother, sister and I bought one that same year. I got it just for basically a good night’s sleep. I didn’t have any health problems. Back then, I was in my 30s. I moved to Florida from Ohio last year and I had the bed for approximately 30 years. I sold it because it was too heavy to take along.

    I bought a new one last year here in Florida. Well, it’s improved greatly from the first one. It’s much quieter. I like the remote control, the massage. The new remote doesn’t have a wire. The old one did. And the mattress, it’s hard on one side and softer on the other. And they’re better mattresses. I can adjust it up. As I get older, the feet hurt more and the legs hurt more. So I can put the feet up and I can put the head up. Very comfortable and good for you. There are quite a few things that I like about it.

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    Reviewed Oct. 8, 2013

    I had both hips replaced and I was having trouble sleeping laying flat on my back. I had been sleeping before that in a recliner chair because I had to sit up in order to sleep. So then my sister came up with the idea of getting one of those Craftmatics. She was the one that found it and I think she saw it advertised on TV or something like that or maybe in a magazine. I had heard of them before myself though on TV. We didn’t really check into any other brand. My sister suggested that I get one. I said, “Fine.”

    I’d say I’m very pleased with the bed and all that. I have no qualms about it. I enjoy it. It works fine. I just like the fact that it cranks up like that and I can adjust it, like the foot comes up and the back does and everything. I just like everything about it. It’s helped me sleep. I sleep good on it and I’m happy with it.

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    Reviewed Oct. 8, 2013

    My back was broken. I had vertebrae replaced and I have to sleep. I can’t lay flat. If I go to a hotel on a trip or something, I just ask for five pillows and I just make my own little adjustable bed with pillows under my legs and my back. We were thinking of buying an adjustable bed. I thought a friend of mine had had a Craftmatic because I heard the name and then I called her and then she said, “No, we got something else.” So I just looked into it on the internet and called.

    I’ve been sleeping in a recliner for 11 years. I now sleep on the Craftmatic. It’s really comfortable and wonderful. It has helped me a lot. I really appreciate to be able to sleep in the same room with my husband. It’s really good. I don’t use the vibrator ever. I find it to be quite loud. It bothers me. I like to put up the legs and the head. It’s just that it makes that reclining position that I like. I can have my head up and I can have my knees up. That’s the best thing. Comfortable and wonderful. I love it!

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    PriceStaff

    Reviewed Oct. 7, 2013

    We’ve had a Craftmatic bed for probably 12 years. I just got a replacement bed. We got it because my husband had a back operation with a steel rod in his back. I like that the bed lifts up and down on both ends. The nice man came out and showed it to both of us. Of course my husband couldn't go to a store to look at any bed. I checked prices of others and it was affordable so we bought it. It’s excellent! And it's so easy to make the bed because all you do is lift the head up and you take the sheets off. Then you wash them and then you put them back on with the head up. Put the head down then you lift the foot up and you put the bottoms on them and you let head down and it will pull it straight. It is a wonderful bed.

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    Reviewed Oct. 7, 2013

    At that time there was only one that was advertised on television - the Craftmatic bed. It helps me with my back problem. I like to raise the head and the foot, and the vibrating (but I forget to use it). The delivery team set it up and showed us how to use it, all taken care of. It's excellent. I’m very pleased with it.

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    Reviewed Oct. 7, 2013

    I have a brother-in-law that got one. He had had it for about 10-15 years and it's still working good. I fell down the steps, and my feet was swelling. I can’t get the swelling down. It was like that for a year. The doctor said, “Get your feet raised.” I have a lift chair, but the lift chair is just no good. I decided to go with the Craftmatic because it had a good service with my brother-in-law. He’s a big fellow too and he seemed to like it. I offered to buy his because he said he had a lifetime warranty. I wanted to see if he would sell it; he wouldn’t sell it so I knew it was a good bed.

    The bed took the swelling down. I think it's all good. Everything works pretty good except they set the bed up but they never put them together. We wanted them to put some things to keep them together because it’s 2 beds but it’s one. We ordered the full size one and a little bit longer because I’m tall, especially if you’re gonna raise the bed. On the other hand, I expected a lot from the people I talked to. It's a little bit different when you don't have a salesman come out. It's a little bit different when you don't have brochures. I took everything over the phone what I was gonna get. For example I had to call back and said there's no feet on this. They were good about it. They sent it out and charged me nothing.

    It’s a really good bed. It’s strong and holds up. I’ve had it a year or two now. It’s really doing good, other than it needs to be locked in with the other bed.

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    Reviewed Oct. 7, 2013

    I have a medical problem. I have to sleep with my head elevated. Therefore, my husband had taken blocks under our bed and finally he decided that I may be more than that. He decided to get Craftmatic to help me with my problem. My husband saw it in yellow pages I think. It's good because at night, I can raise the bed to where I’m sitting up straight. My husband says the bed is satisfactory, but the mechanism was misrepresented to him. They told him that mechanism couldn’t be found anywhere else. They told him that the bed is US made and that factory is the only one that made it, but the factories are in NC - it’s sold other beds. He could’ve gotten the same bed locally for $1700 cheaper. But overall my experience has been very positive. Can’t get enough. I’m satisfied with the bed.

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    Reviewed Oct. 6, 2013

    Well my sister bought a Craftmatic some years back and that’s how I heard about it. She had multiple sclerosis. She had it down through the years and had to get a new one. The Craftmatic bed is better than a hospital bed. It's larger and it’s more comfortable. It's wonderful and convenient.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2013

    It is very good from the start. The gentleman I talked to was very helpful. He explained the bed to me, what was available, what the procedure was as far as shipping. The delivery team was good. We had a little problem with the leg. We called for help there and we got help. It’s been a very pleasant experience.

    Craftmatic has been around a while for one thing. I listen to testimonies of people and it’s just the name that I've heard of probably most of my life. So, I thought I should be able to trust it. I know the bed really helps my husband, and he can adjust the bed, raise it up. It’s a very comfortable bed.

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    Reviewed Oct. 5, 2013

    I had some knee replacement done and I also had hiatal hernia where I had to have my head elevated at night. I was using one of those wedge pillows and I would fall off it. It just wasn’t comfortable. And I thought, “Oh this bed would be perfect for that because it would raise my head and I won't have to bend the mattress up or whatever.” So it worked real good for that. It was great for my recovery from the knee replacement when I needed to have my legs elevated and stuff like that, and it still helps with both of those issues... because I still have some knee issue. And I love the massage. When I'm really tired or if I’ve done some strenuous work and my body is just aching, I put on that massage and it really helps.

    I chose Craftmatic because of their reputation and they've been around for a long time. And I needed to replace the mattress on my old one. I’ve had it for 27 years. The actual foundation was sort of several plastic things and they had popped out, they were like stapled on. And I had tried pushing them back in and they were still falling off, and it just was looking pretty bad. I thought I probably need a new foundation too but it looks like it was attached. And I asked about that. They didn’t have that at the stores, the mattress.

    When I first called at Craftmatic, they really didn't talk about just getting a mattress so much. So I thought well let me just check the stores around here and see. When I went and looked at the stores, they gave me a price for buying a new adjustable bed. As I said, you can't just buy the foundation - you got to buy the whole mechanism and I'm like, “Oh”... So I was looking to do that and I’ve got a price and so then -- “Let me call Craftmatic and get this explained again.” So I talked to somebody that knew what I was talking about and they were very helpful. When they found out how long I’ve had the bed and everything, they said, “Let me make you an offer you can't refuse.” Well, they gave me the price of what just a mattress would have cost in a regular store. And I said, “Yeah I will definitely get a new bed.” So I got a whole new Craftmatic bed.

    My friend took my old bed (he and his son just love it). He’s in high school and he's on a football team and when he tried out my new one, he said, "Oh bad, I gotta have this in my bedroom because I need this after football practice!" And my friend’s son is 45 years old and he was like, "Oh, this is wonderful!” So I can say a lot of other people when they try it, they find it was really good. It's a very comfortable, versatile bed that takes care of the many problems that you might have.

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    Reviewed Oct. 5, 2013

    When we first purchased the Craftmatic, it was the only brand in town as far as I know as far as adjustable bed. It was in the late 90's I think or early 2000. There weren’t a lot of other options but I liked it. My husband has back problems. That's the main reason I purchased it. It did help with the problem. He likes that he can lift it at top and bottom and it can take the pressure off his lower back. He still has the back problem but it gives him relief. First I got a regular size bed but the adjustment goes on both sides and I don't need that adjustable. I still have my first bed but we also have the king with the dual control. And I never had any trouble with my first one.

    I recommended this bed. My brother had back issues and I recommended it to them and several people, anybody who asks. I know it costs a lot of money but I know it will last for years and years and it has the soft side and the hard side. It just has so many nice features. I’m so pleased with the first one that I got a second one. I wouldn't have any other bed. I might’ve had the Sleep Comfort (that's what we started out with and then the Craftmatic). When somebody is sick, they can actually sit in bed and eat. It's really convenient! I just love it!

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    Customer ServicePrice

    Reviewed Oct. 5, 2013

    I have Parkinsons. So, it's a little bit difficult for me to get in and out of bed that's why I got it because you can bring the top and bottom up. I called them, and it seems like it was a good deal, it was a good price and everything. So I thought, “Let me give it a shot.” And I bought a bed about 3 months before that. But it was a platform, then I wanted to try the Craftmatic. I had never had one of those and I thought maybe they would help. There was 2 gentlemen. They did great. They explained to me about the top of the mattress, it’s only one side, if you turn it one way it’s softer than the other and one side is more firm. And they put the headboard on and everything for me.

    I’ve had the bed a little over a year, and I’ve enjoyed it. I use the top more than anything. Because as I get out, I can bring the top up, and it will hold myself and pull them back down. But I think I need to add a bar or something to the side something for me to grab on to when I have to get out of bed. I know companies do that… It's just something I need to add on it. When things get a little worse, you need to add something to make it better. Overall, the bed does everything that it promises. It has helped me.

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    Reviewed Oct. 4, 2013

    The sales rep was able to answer all my questions. And I like the vibration and the way it raises up while I go to sleep with my back. The Craftmatic bed did everything that I wanted. It helps me fall asleep at night on my back. The only trouble I have is the cost is pretty high.

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    Reviewed Oct. 4, 2013

    I think I looked it up on the Internet because my husband needed to have the head of the bed elevated. All other things that we tried did not work adequately so I believe I looked up adjustable beds on the internet. I had a very good experience. We’re enjoying the bed and I recommended to a number of people and my grandchildren have already asked me if I would put it in my will that they got the bed. The bed has helped. My husband likes the heating and the adjustable feature, and me, I sleep well on it. It’s excellent!

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    Reviewed Oct. 4, 2013

    I was searching on the internet. I was looking for a new bed because I had back surgery. The reason I chose the Craftmatic bed is because of the adjustability. I didn’t think a flat bed would do anything for me. It’s been tremendous! I mean I’ve been sleeping all night. I’d recommend it 110%. What I like the most is that I can adjust it - everyday it’s a different thing for me; sometimes I need my legs up, sometimes I need my back up. So I can always find a way that I could get comfortable. Definitely the best bed ever made!

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 4, 2013

    The bed’s helped me very much… it’s been wonderful! The features are all used for different purposes but I guess the one I use the most is the head coming up. That’s my favorite I guess. I always heard they were the best so I went with them. They were great! The people were very nice. It was installed quickly and done properly so it was a very pleasant experience.

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    Reviewed Oct. 4, 2013

    We had a relative who had a Craftmatic bed and they had a bad back and my husband was experiencing the same kind of thing so we decided we need a new bed. We purchased one after we invited someone to come down and talk to us about it. We got Craftmatic because we knew somebody who had it and who enjoyed it and somebody actually had used the bed was good enough for us.

    It was fine for my husband. He has now passed on. This was a long time ago. I mean I was just 90 and I think at the time I was in my 50s. I’ve changed it. I’ve had a new bed since Craftmatic. Also, I got a new mattress when I moved into my new house and that’s been about 8 years ago or something like that.

    I just fell about a week ago and hurt my side and it was tough getting out of bed at night, but my Craftmatic had little ones that I had put on and it lifted the top up so that I can get up easily and get out of bed. So that was very, very nice. I like it. I wouldn’t have any other bed.

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    Reviewed Oct. 4, 2013

    We never needed one until we got it. We didn’t really know of any other beds. The Craftmatic bed has been good. It’s been helpful. What we use most is the head raising. I will just say that we’re really satisfied because when we got it, it felt good.

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    Reviewed Oct. 4, 2013

    They came to the front door of my house and the salesman sold me and I bought. That was like 40 years ago when Craftmatic started. There was no other brand out at the time I was shopping. I've just had bad backs and we used the first bed until I think last year. We finally decided the mattresses were getting a little soft. The bed worked fine. We went in to just get mattresses and wound up buying a brand new bed.

    I can sleep. For me it is the most important thing and if I've got a bad back through the day, I can raise the bed or lower it whatever. It’s a gift. I wouldn’t buy anything else. Way good!

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    Reviewed Oct. 3, 2013

    It was through mailings, postal mailings back in the early 90’s when I first heard about this bed. I read the advertisement and it kinda struck me as what I might need. I have a severe back problem. If I lay flat my back spasms and this had been an ongoing condition. I’d slept in a big recliner instead of trying to go to bed because I couldn’t sleep. I wasn’t really familiar with any other brands at the time and because I was in a position where I could afford it, I went ahead and talked to them and ordered one and I’ve been very pleased with it, enjoyed it very much especially the fact that I don’t have to lay flat. With the vibrators and the fact that I can elevate it, I get comfort and a night’s sleep without any problem that I didn’t get otherwise. I’m on my second Craftmatic bed, which is actually my third electric bed. I did buy one locally but it didn’t hold up so I went back to Craftmatic. I’m happy with them.

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    Reviewed Oct. 3, 2013

    My neighbor had a Craftmatic bed. I really like being able to elevate the legs on this bed. And mainly for that reason, because I needed my legs elevated, I chose to buy one. The sales rep was very professional and this bed has most definitely helped me get a good night’s sleep. I really like my Craftmatic bed a lot. Very comfortable.

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    Reviewed Oct. 3, 2013

    We were talking about it and some of the beds were like a blow up bed of course that I could pop at any time. We figured that Craftmatic was the best bed we get because it has a regular mattress and yes it’s been great. The sales rep was able to explain the product and professional. We love it! The bed has helped me. I like that I can bring it up and down when I need to. It’s been good, except when I read the thing supposedly it came with heat and when I got it here it didn’t have heat. I already recommended it. Two people have bought this.

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    Reviewed Oct. 3, 2013

    I chose Craftmatic because they've been in business for a long time and everything - all the research I get on the internet, most of the stuff I saw people had better things to say about Craftmatic than the other people or should I say the other companies. The sales rep that I had took a lot of time explaining stuff and helping me decide and suggesting things and giving me more details than some of the other companies I talked to. She was fantastic!

    Actually I bought the bed for my mom. She needed the regular pillow elevator things. They weren't working so her doctor told her to try a hospital bed. I didn't like the way they looked so we looked into the Craftmatic and since she's gotten it, she's been sleeping better than she's slept in the last 10 years.

    Her favorite feature is that she can raise the back part of the bed up and down so she gets comfortable. Sometimes she puts it up higher and other times she needs it lower depending on how she is feeling on that day. We’re extremely satisfied!

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    Reviewed Oct. 3, 2013

    Well I've known about it for many many years but actually I got the number from the TV ad. I didn't order the bed because of any medical injuries. I just ordered it for comfort. I have a good night’s sleep. Craftmatic had the features that I was looking for and wanted basically so I purchased it.

    My favorite feature is that I can raise the foot and the head and lower it, that sort of thing. It's very comfortable and I think it's very well made. Constructed very well and I had the memory foam mattress. I like that. From time to time I use the massage or vibrator, not frequently but I do use it at times and I like that.

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    Reviewed Oct. 2, 2013

    I’ve known about Craftmatic for several years. I think I had somebody come and demonstrate one for me years ago but I couldn’t afford and it got to when I could afford it, I bought it. I’ve never looked at another bed. Never even thought about another. We had just a regular bed and I couldn’t sleep because I wanted to lie on my left so we just made the decision to go and get one. I think my wife talked to the sales rep. I can’t hear so good and she’d done the actual talking to the rep and I just think it was what I wanted and that was what she got.

    The bed gives me a lot of sleep so I can raise my head up, it sure is a godsend to me. It helps me to sleep better. I raise my feet up and my head and I like the vibrator. I couldn’t sleep on a flat bed and now I’m comfortable. I sleep all night long now and I just love it! I just like everything about it. I would recommend this bed.

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    Reviewed Oct. 2, 2013

    I was attacked several years ago by a person who became a killer. This was back in 1984 that this person broke in. I was 49 then, I’m 78 now. Anyway he beat me and everything. He hit the back of my head when he hit me with a hammer, the part that keeps you from having vertigo and stuff like that. And so mine was displaced. And so when I sleep on a flat bed or if I would sleep on a flat bed and if sit up suddenly in the night, maybe to go to the restroom or something, then I get a case of vertigo. And so for 10 years I slept in a recliner. So when I found out about this Craftmatic bed being available on a TV commercial, I just went ahead and ordered one. And we were moving to a new apartment anyway from our house so I had it (my first one) just delivered right to our new apartment. That was about a year and 3 or 4 months ago.

    It’s very comfortable. It’s a five star bed. I can just lay in one position all night long. I keep my head elevated and occasionally I keep my legs elevated too, because the same situation injured my legs too. I was trying to do this with pillows on my regular bed and it didn’t work so I had to have something quite firm… keeping me in place while I slept at night. And the Craftmatic just has done the trick. I sleep well in one position (I don’t turn around a lot at night because that bothers my head anyway) sleeping right on my back but not flat on my back because I’m in a raised position and it’s serving my purpose. It’s like it’s just made for me. And although I have to use this little step tool to get into it (I’m short), I’m thankful I don’t have to sleep in a recliner anymore which I did in over 10 years…It’s a very good experience.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 2, 2013

    We’ve seen some advertisements on the TV and then I went online and I believe they sent me a cd about the Craftmatic bed. And in talking to them on the phone and everything…the benefits… it just seemed like the best value. And what we liked too, because we have animals and if the bed is in motion, if they’re under the bed, it will stop right away, and the other brands didn’t do that. Our grandson, he’s gonna be five in October, he’d get under the bed. When we pushed the button, didn’t know he was under there, it would just stop.

    Also my husband and I have bad backs. And this bed helps with those. What we have by the way is a king size and both sides are adjustable. We could turn the mattress over too because it’s got a hard side and then the other side is like a medium. It’s easy, it’s light to turn over, and so when we got on the hard part and then when I change the bed and stuff, then we can flip it over if we want a little bit softer. So I like that part. I also like to sit and watch cd into my computer and I would set down a pile pillows behind me setting me up and it really relaxes me because I could put the foot end up too and I could get like the curve where my back don’t hurt so badly. Very satisfied.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 2, 2013

    I have a condition on my back. I cannot lay down. Right about 5 or 6 hours is all I can stay on the bed. So I was searching for a bed and I knew some people who’d owned one up in Michigan. I was going through the phone book to see who handled them and then purchased one - no messing around and no jumping around between stores. However I had a bad problem getting this. First started they were out of the bed. From December - our paperwork December - never got it until sometime late January/February and then it was the wrong mattress. They gave me an option like a change mattresses for $85. But they sent me the same mattress I had so then I had two mattresses here I had to get rid of and then finally one finally came. It was a big mattress. The Craftmatic bed does help me, however, because I can go to sleep now. And I like that it goes up and down. I’ve had it now for one year.

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    Reviewed Oct. 2, 2013

    We talked to a couple of people that have had it and they backed them pretty good, the reason we purchased it. We’ve had good luck with the product. The Craftmatic bed definitely helps me sleep. I don’t have any medical injuries. I like to be able to position the feet and head up. Totally enjoyable. You’re able to change positions and stay relaxed at the touch of a hand. If you do get a few back problems, you can move the bed around and generally solve that.

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    Customer Service

    Reviewed Oct. 2, 2013

    We saw the bed on television, 24 years ago, and we called them right away and got one and we’ve only had it about a year. The bed has helped us get a good night’s sleep. Besides being comfortable, we love that we can put the back up and go to bed and watch TV. I don’t know why we bought one the first time but we ordered the second one because we think it’s the best one. Very comfortable and it just has all the features we want in a bed.

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    Reviewed Oct. 2, 2013

    This is our 2nd Craftmatic bed. I have medical problems, and yes the bed has helped me. I like that it’s like a hospital bed - the head and the feet move up and down, the reason I bought it. The sales rep was very professional. They were real good. They explained everything. They came out and put the bed. I had no problems.

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    Reviewed Oct. 1, 2013

    I think I saw Craftmatic on TV. I chose them over any other bed because of the guarantee. And the people at Craftmatic were professional. The bed is helpful for my health. I have acid reflux. It helps with that. I like being able to raise my head and my feet. You know I change positions quite a bit and you can raise or lower it wherever you want.

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    Price

    Reviewed Oct. 1, 2013

    I think I bought my first Crafmatic bed back in either 1983 or ’84. I can’t remember which year it was but I do know this all those years that hospital bed was very useful especially to my wife who loved to lie in bed and read or watch TV. But then it got to the point where the mattress was not holding up right so I just got ahold of Craftmatic again and they made a good deal for me so I bought another one. And to tell you the truth, I like the second one better than I like the first one because the second one has two sides to the mattress. I had seen down here in Florida, garage sales, I had seen used ones and they were expensive even as used ones. So the first one I paid a dear penny for but the second one I got a good price.

    If you want a firm mattress you can have it or if you want a medium soft you can have it and we both like the medium soft side. We both sleep great on it. It’s so quiet when you move it up and down. You don’t even hear it unlike the old one. It’s a marvelous bed. If you’re tense, you can lie down on that bed and turn that vibrator on. It vibrates for maybe 15 or 20 minutes and turn it off and your body is completely relaxed and you can go to sleep. And I like the availability to change positions. In other words I use a sleep machine and I cannot lie flat on the bed. Even if I bought a bed that laid flat, I have to put tiered pillow on it to sleep and so I sleep with my head up about 10 to 15 degrees and that makes me so I can go to sleep. If I lie flat, I feel like I’m going to choke to death. I didn’t have sleep apnea back then but I developed it and I was so happy when I had that capability on my bed to raise it like that, when I found out I had it.

    I wouldn’t have any other bed. I would recommend it over any other bed.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 1, 2013

    This is my 2nd Craftmatic. The first one I saw it on television or magazine. I’ve heard too much about it that’s why I bought it. I aim for the best one. I was very satisfied with that. When it was advertised on television or when I read it, I was satisfied with all the things that I read on it. I’ve seen all the beds and everything but I went for the Craftmatic bed.

    It works fine for me. It works very well. I have arthritis - it works very well with that too. And I like when the head goes up. And the bottom goes up. I don’t use the vibration too much. But I like it. Both of those have really helped me a lot. It’s Fantastic! NO ONE can talk me out of a Craftmatic bed. Those mattresses are expensive but I love my Craftmatic so much that I ordered another mattress when mine wore out.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 1, 2013

    My wife and I both have one - we have two singles. I sleep good in it. But it doesn’t help me medically - it does help my wife. I like the fact that you can put your head and feet up. I don’t use the features except when I go to bed to watch TV. And then I put it up so I can watch the TV better.

    We had the Crafmatic people in our house years ago, and that didn’t go so well. Then we decided to purchase it because my wife needed it. She needs to be propped up because of reflux. We called them back. We thought it was a pretty good deal… we got a good deal. We went with the brand name. The sales rep was okay. They were professional, time courteous, efficient.

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    Customer ServicePriceStaff

    Reviewed Oct. 1, 2013

    My back has failed so we began to look at the Tempur-Pedic which is carried by our local furniture store and the price was just kind of out of our range. We just didn’t have enough cash on hand to go for any $4500 bed. Then all of a sudden I saw this ad on the tv about Craftmatic and so I thought well I’ll call and see what their prices are like, and voila - it was just so much better that it was just almost unbelievable. So we called them up and made arrangement and got us a bed. This company listened to what I was telling them I needed and what my experience had been with the Tempur-Pedic.

    I thought that the sales representative was real nice. He worked with me and he had a product to offer that I could afford and could meet my needs. I was real pleased… when sales people just act like used car dealers and you just feel like you’re being sold a bill of goods (“Will this really work for me?” or “Have you got other people this worked for that had my particular problems?” and they’re just giving you the swift smoozy there or approach) and then this fellow was willing to listen to me and called back and spoke with me several times. I was just really impressed with him and I think that’s one reason that we went ahead and invested as much as we did - because I don’t particularly think that $2000 is a small amount of money to invest in a bed, but it’s just that I felt confident that this company was gonna stand behind their product. And we had just always heard good things about Craftmatic. I had known about it for years and years...

    When we first married I heard about Craftmatic. I think someone in one of my husband’s churches, her husband had cancer and they had a Craftmatic bed that they bought for him to have so they could have hospital type of bed in the house. In my case, I suppose my medical injuries made it imperative that I have an adjustable bed for comfort. My back hurts at all times and it just hurts a lot less if I have a medical type bed so that I could have the feet up or the feet down. I had Fusion. Guess it was nearly 20 years ago now and they don’t tell you at the time that they’re doing nice things to you but they’re not meant to last over about 15 years and then they wear and tear. And the nerves begin to be pressed on by the bone again. I can’t stand longer than about 2 minutes without being in horrible pain and I spent a lot of time on my bed. And I like to be able to sit up and read and paint my pictures and do my puzzles and stuff that I do to entertain myself and the Craftmatic just is an ideal answer to that need, to have something more than just a bunch of pillows stuffed up behind me in a regular bed which slides around then pretty soon you’re having to get out and adjust it again. So the Craftmatic is so much better.

    I feel like it’s just been a stellar experience. And the bed has been a real, a real boon to me because I really desperately need a good bed. I would really recommend it to anybody else who would have similar needs, maybe even when they don’t have as bad a problems I have but just want a comfortable, adjustable bed…

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    Reviewed Sept. 30, 2013

    The Craftmatic bed is helping. I’m getting a better night’s sleep and it helps with the swelling in my legs and stuff. It’s done everything I was told it would do. I appreciate the way it adjusts. Just an inch or two makes such a difference in comfort.

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    Reviewed Sept. 30, 2013

    I wasn’t sleeping at all because of my back injury. Since I got the Craftmatic bed, it’s helping me sleep. I’m finally getting more quality sleep time. I give them a 5.

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    Reviewed Sept. 30, 2013

    I think it was from a television ad that we heard of Craftmatic. We had recently moved into a new house. We needed a new bed anyway. And I had had trouble with my legs. So the idea of being able to elevate the bottom of the bed was appealing. I’ve had the bed since 1987. We don’t use the massage at all. I don’t use the foot elevation regularly anymore. We do sleep slightly elevated, both of us now, so that we don’t have to have lots of pillows. I’d recommend it to a friend. Basically, we’ve enjoyed having the bed. We were on actually our second.

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    Sales & MarketingStaff

    Reviewed Sept. 30, 2013

    I bought a Cratmatic bed like 26 years ago. I liked it and decided that after 26 years, I should change and get a new one. At that time, I had a broken neck, I think, and I needed something comfortable and I got it. And this time, again, I had broken my neck and I had several different medical things and I decided I needed a new one. The bed helped. The interaction with the sales rep was very good. The lady that I was talking to was very nice, very cooperative, and I think I paid $3600 for mine 26 years ago and this time I paid $4200. So it didn’t go up too bad. I like the whole thing and all the features. It’s very comfortable and the best bed I’ve ever had!

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    Reviewed Sept. 30, 2013

    I had a Craftmatic 15 to 20 years ago. I saw it advertised on the television and I talked to my husband because I was having problems sleeping and he bought the bed for me. It has helped me so much better. But it was so much better when I could get my massage and lay down. My head would go up and down just right. Then I put my massage on. And I can just go on off to sleep. And I have a good night’s sleep. But now, it won’t work. It hasn’t been too long that I’ve had this bed. I don’t know the exact date. They asked me about my papers and things but I don’t have them. My people would have to get them for me.

    Everything was good, with the salesman, the person that brought it out and set it up for me, took the old bed away, brought my new one. I was so satisfied with them. I would rate it a 5 because that’s what it is for me. If somebody else would want to relax the way it has helped me, then it’d be great. I’m 86 years old and it really works for me.

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    Punctuality & Speed

    Reviewed Sept. 29, 2013

    I have had a very good experience with Craftmatic. I bought the bed because I have acid reflux and it helps to be up a little bit. And then I’ve also got a leg problem so I put the legs up when I’m in bed. Not when I’m sleeping usually but when I’m sitting in bed reading, I have my legs up.

    Everybody was very fine. I was talking to them on the telephone and they made an appointment to come out and deliver the bed. Everything was right on time. I think for the money, it’s a good value. Everything was open and above board. What they said they were going to do, they did. And what I was led to believe I was going to get, I got.

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    Reviewed Sept. 29, 2013

    I think I found out about Craftmatic online because I know that I made a bookmark on my computer for Craftmatic. My mattress was due to be replaced. I’m overweight and when I’m on my feet for a long time, my legs swell up. And so, the very fact that I can put my legs above my heart is the feature that I like the best.

    From the way the bed operates and the condition it’s in, I don’t think the delivery person put it together the right way. I don’t remember if I watched him or not put it together but I imagine I did because you don’t want a stranger in your bedroom going through your things. The bed veers toward the right. The mattress comes up to the right and I clutter on the left-hand side of my bed and the entire set of sheets can go towards the right with the clutter on the bed still there. Somehow the sheets come from underneath the clutter and go on the floor.

    I have a double bed and when I complained that the double sheets weren’t working and there were the deep pocket ones and everything, the lady told me, “You need queen-sized sheets.” Queen-sized sheets are too big for one. But anyway, it stays on better than the double sheets did. It’s done something new today, or it was yesterday that it started doing it. I had it in the farthest upright that it would go and it’s possibly the farthest that it has gone before. But then when I wanted it to go flat, it just doesn’t go flat all the way. And I never had that happen, that it didn’t go this much not flat.

    I tried to explain to the customer service people that it was within warranty and everything. There is one woman, customer service I think. She is just intolerable and anybody I ever talked to has not been exactly nice to me. I just took the opportunity to tell her I could not in clear conscience recommend the bed to anybody because of that. It just isn’t a way to run the company. It’s business. A lot of the time I had trouble getting through the customer service. It was one headache after another. They didn’t even ask me what parts. They just said it is $187 and I don’t see how you arbitrarily come up with a figure like that when you don’t know what’s wrong with the bed.

    I have had some relations with the company that were good. The bad far outweighs the good.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 29, 2013

    I have back problems and my husband has back problems. So we heard about Craftmatic. We’ve seen it in magazine ads and TV ads and I just thought it might help because I need to be up a little bit sleeping. It does help. The sales representative was great. The delivery team, I wasn’t so thrilled with. They didn’t do something. I had to call them back to come and do it. I just wasn’t impressed with them. I would say the bed is great and I like it real well.

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    Customer Service

    Reviewed Sept. 29, 2013

    I was paging through the phonebook seeing if there was a Craftmatic dealer in the area and I’d seen this ad. And I called it and talked to them and they described the different kinds and everything and the kinds of mattresses. The more I talked to him, the more I thought, “Maybe I found the right one.” And I ordered it. They took the old bed out and they set this up, and I am so pleased. Boy, I get good sleep! It really helps. I raise the head of my bed and it’s done away with my heartburn. I just love it. I wouldn’t trade it for the world.

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    Punctuality & SpeedStaff

    Reviewed Sept. 29, 2013

    The experience with Craftmatic bed is wonderful. Well, mom had a Craftmatic bed for 40 years. The first one lasted 35 years and then she bought another one. My dad’s been gone 10 years. The motor went out after 35 years then she bought another one and it is now 11 years old. My husband and I took the regular one and then she came to live with us and I just had a twin bed and she wanted a twin. She loved it because it goes up and down. She has a bad back and she’s half bedridden. And she can just adjust it to where she wants.

    I ordered it and I was there when they delivered it. The delivery was wonderful. In fact, the one that delivered it was my neighbor across the lake. We live on the lake. And they came within like three or four days of ordering. It was quick. I can’t remember exactly as it’s been a couple of years. I’ve told all my friends about it.

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    Staff

    Reviewed Sept. 29, 2013

    My husband was having trouble and I just more or less looked up on the internet for adjustable beds. The Craftmatic people were very nice and very helpful with everything. They came and took our old bed down, put our new one in, set it all up and showed us how to run it and everything. Very professional. The bed is helping my husband, and I like that I can raise and lower my side of the bed too because we got the big king sized, so it was two individual beds.

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    Staff

    Reviewed Sept. 29, 2013

    I currently have a CPAP machine. I was having a hard time sleeping and wondered if that might help improve that. The salespeople were very, very good. Excellent. The delivery team, they did the job of setting it all up and we really didn’t have to do anything which was very nice. I don’t know if the bed helps with my problem. There are a lot of good things that we enjoy about it. But the CPAP machine, no matter what position you’re in, it’s just difficult to get used to it.

    Still I would recommend them to a friend. It was a very positive experience and it accomplished all that I really wanted to accomplish.

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    Staff

    Reviewed Sept. 28, 2013

    A friend told me about Craftmatic one day. His sister had bought one and so the next day we looked it up at the phone directory. I’ve had back trouble all my life. I live by myself and I just lost my wife about five years ago. I kind of just thought, “It’s 2200 bucks. It’s going to be for my benefit so I’m going to go ahead and spring for it.” So that’s when I made up my mind to do that. Everybody was courteous. The people that set up the bed was nice. They explained to me how to work everything and it was just a good operation to me.

    I would say it’s helping. In other words, I exercise my back every morning. I guess for about 40 minutes. Then I go lay down on the bed for 30 minutes with the vibrator and then I go through the day.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2013

    We had actually seen Craftmatic on television a few times. We were looking for a bed for my dad because of mobility issues because of his Alzheimer’s. We had looked into like the hospital beds but we weren’t really comfortable with the quality of them. We were also looking for a bed that not only has the head part that raise but also it would raise up and down as well as far as height because we have caregivers that come into the home to take care of him and some of us are tall and some of us are short. We’re just trying to make it useful for us as well. We did a little research online and ended up finding the Craftmatic bed and made a call and worked with an awesome lady. She was like absolutely wonderful.

    Then we’ve had the bed for a little over a year and we had a little issue with it. I called and they came out and they took care of the problem with no issues. It took a few emails back and forth. It’s really hard because we live in a very small area and there are not very many Craftmatic dealers in our area. So it took a while for them to find someone that could come out and take care of the issue but they did. They are there for the customer. They want to make sure that you’re satisfied with your bed. They have called numerous times and asked if everything was fine. You don’t get that customer service from a lot of places. Excellent customer service! My dad is very happy and very comfortable with the bed so it was definitely worth the purchase.

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    Staff

    Reviewed Sept. 28, 2013

    My stepmother passed away about a year ago. She had been sick for like 12 years. She had something like muscular dystrophy. It’s like a cousin of muscular dystrophy. I have spinal problems. She had the Craftmatic bed that my grandma had bought her. Whenever I’d go over and take care of my stepmom, help her clean and stuff, I would lay on her bed with her and I’d just pass out. It was just so comfortable. My bed that I had at the time just sucked. I could not sleep. I have scoliosis. I just couldn’t sleep no matter what way I would go. So I got the bed because I was so comfortable on her bed that it just made sense to get it.

    It’s awesome. I wasn’t home when it was delivered. My mom actually was home. They set everything up. She said that they were really cool.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2013

    I had heard about Craftmatic years ago. She also has problems with her legs swelling. She was sleeping, trying to prop up pillows and it just wasn’t working. So we talked about it. So I called and they really gave us the best deal because we have looked at some other ones and it was like she didn’t want to pay that much. So she and I discussed that and I went ahead and ordered it for her. They were excellent. The sales rep was wonderful. The guys that brought it set it up and showed her how to use it. I couldn’t have asked for better service and more professional people. And she definitely sleeps better now.

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    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2013

    I saw Craftmatic in the yellow pages for Spokane. That’s the nearest big town to where I live. I live way out in the country. Sometimes I have a little problem sleeping, plus I was injured in the army back in 1968 or 1969. It didn’t bother me when I was younger but from about 2000 on, the old injuries started to bother me. So I thought I’d get a bed that would adjust like that. They came right out and they brought everything in. They helped move the other bed out and then they set it all up. They wanted to know exactly where I wanted it because they said it’s kind of heavy. You want to get it where it is like the first time. So we tried a couple of ways and then I found the best way in there where I’ve got the window and light behind me if I want to read. They were very nice. They left and they took all the other packing material and stuff with them. It was good. Fast delivery and good service.

    I sleep better with the bed. I like all the adjustments on it. I like the mattress. It’s very comfortable. I don’t know what’s in it but it’s very comfortable to sleep on. That’s probably the biggest thing. Also, I can sit up or I can elevate my legs when my legs bother me because they were injured. I’m amazed that the feet adjust so high.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2013

    I became disabled 10 years ago. I’m 55 this month and I’ve had a bad back since my 20s. I couldn’t work anymore. It got to the point after the first year of my disability, I couldn’t lay flat and I couldn’t go up and down steps. I live in a town home and the bedrooms are three bedrooms upstairs. My husband at the time was an over-the-road truck driver. So I was sleeping on our coach and I was taking 15 to 20 pillows and just building them up to do like an incline and I would lay that way and try to get some sleep and it wasn’t working. My husband came home from being on the road and I was really in a bad way. He looked at me and he said, “Look, I don’t care. We’re getting you a bed.” I looked at him and I said, “I want a Craftmatic but honey, we can’t afford it.” And he said, “Yes, we can.”

    We called and the Craftmatic people were absolutely wonderful. They came out, they brought the bed out. I’ve had the bed for two years now and it is a godsend. It has made such a difference in my life and I am not kidding you. I can sleep and I spend most of my time in this bed not because I want to, like I’m lazy, but because I can’t walk. So I use a walker and I can’t stand for more than two minutes. The walker has to have a seat on it. So I am either sitting up in the bed or just at a slight incline when I sleep. And I’ve gone from being miserable and just couldn’t talk to anybody to being a halfway decent person again because I’m getting some sleep at night. My back feels so much better. This bed is so comfortable. Even if you’re not disabled, don’t have a bad back, I recommend a Craftmatic. I’ve told my friends about it. One of my friends actually is thinking of getting one because her back is bothering her. It’s great. They’re very nice from the people we ordered from to the people that came and brought it to us. If you ever need a new bed, invest in a Craftmatic. It’s changed my life! I’m serious.

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    Reviewed Sept. 27, 2013

    I’ve had a Craftmatic bed before. When I got hurt, I automatically thought Craftmatic bed so I bought another one because I left mine in Massachusetts. It’s too heavy to ship with the motor so I just gave it to someone and came out here. When I hurt my shoulder and couldn’t get in and out of bed, I just got the Craftmatic. I already recommended it to a friend and they’re going to get one. I get in and out of bed so much easier because it comes up and you can sit in the sitting position without really moving which helps a lot because every time I try to get up out of a regular bed, it kills my shoulder. It’s great! Buy it!

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    Reviewed Sept. 27, 2013

    I definitely recommend Craftmatic. I love this whole thing. It’s the best money I’ve ever spent!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 26, 2013

    I have some health issues and my doctor had suggested that elevated legs and elevated head would be a good thing. I’ve been using a wedge under the top of the bed but that was counterproductive because I would slide down. I checked around and I looked at a few of the beds. I’m a small person but I’m heavy. Quite frankly, the seller that I talked to at Craftmatic, when I called and asked about it, I will admit the Craftmatic bed was a little more expensive than some of the others. But they had a guarantee with theirs. They called to check up on the bed after it came. A lot of the things weren’t doing that. Sleep Number, for example, was going to deliver it to the front door of my condo in boxes. And then what am I supposed to do? They weren’t even going to bring it into the building. Craftmatic arrived at my door on their scheduled appointment time, went right to work, put the bed up, waited for me to get out the bed linens and put the dust ruffle down, cleaned up after themselves, and took away my old bed. He was a really nice fellow. So that’s why I went with them.

    It’s very comfortable to sleep in and it’s so easy to change the bed. It’s just a very comfortable bed. It doesn’t move around. It stays stationary. I get a good night’s sleep in it so I guess that’s my favorite part of the bed. The price was an issue but overall, I’m certainly glad I made the decision that I made. It seems to be a far better product than the others. They were true to their word. Their customer service and the people that I’ve spoken to both over the phone, the ones that communicated with me by mail, and then the delivery personnel that they sent were very, very well informed on their product. They measured it for me. They helped me make my choices. It was just a very overall easy experience.

    I never felt like they were trying to just rush me off the phone, “Give me your credit card and be done with me.” And the gentleman that I spoke to originally, he didn’t have to pass me off - “Well, that’s not my department,” “Well, I don’t know about that.” As far as the lady that I talked to yesterday on their customer relations department, really excellent. She even had little suggestions as to what to do. Did I know that even if I’m not in the bed, I could fix it up to make the bed easier by getting the sheets on, that dreaded fourth corner. I had already figured that out but it was nice of her to bring it up. I’m sure there are some people that she talked to that might not have thought about that. Overall, I would rate them as a very, very reputable, very high, solid company.

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    Customer ServicePriceStaff

    Reviewed Sept. 26, 2013

    We’re 62 and we both have back problems. I was on the internet looking at different websites that sell those adjustable kinds of beds. I looked at I think two or three and compared prices and everything, and decided to go with Craftmatic. It was all done on the phone and it worked very well. The only problem is that the delivery. They delivered the wrong mattress. The two foundations were correct but we were supposed to get one Full and one Extra Long but instead they sent both of the big ones. They didn’t send a regular Full. They exchanged it. They got the correct one delivered within just a couple of days. Then they put it all together and everything for us.

    They’re just more comfortable for our back. I sleep better and feel better in the morning if I can sleep with my head elevated and sit up to read or watch TV. My dog sleeps with me so I don’t use the vibration, the massage part, very often. I know my husband uses it though. He uses it a lot. I think we got what we wanted for the price and we’re very pleased.

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    Staff

    Reviewed Sept. 26, 2013

    I got my first Craftmatic about 15 years ago. I don’t know how I heard about it but I’m a prodigious reader and I like to read in bed and so I wanted something where I could prop myself up and be comfortable in bed. That’s how I got in touch with them. They were great. They were fine. They took the old one away and set this one up and everything was just great. They did all the work and it couldn’t have been more pleasant no matter what happens.

    I highly recommend them. I am elderly and have a bad back and it’s real comfortable to sleep in. My back doesn’t hurt at all when I’m in bed.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 25, 2013

    I was referred to Craftmatic by a healthcare professional, filled out an online request to get a quote and was verbally assaulted by one of their sales reps calling me and offering me a new bed for $2300 (sale price so he said). On Craig's List the Craftmatic bed barely used was being offered at $125, some others at $200 - 800. In talking to David, he constantly talked over me, not letting me ask questions and getting clarification, and berating me for not letting him tell his sales pitch. He then threatened me that if I didn't buy the bed by the next day at noon, I'd lose the $1000 discount he was offering me. Nice way to treat someone trying to do the right thing for their 96 year old mom who just got out of heart surgery.

    I had to several times ask him to let me speak, which he would not, and finally told me basically to shut up and let him finish. He had difficulty getting my name and email correct, even after I spelled them several times. The next day I emailed David back and told him I had decided not to go with Craftmatic (just not comfortable with the interaction with him) and explained I had seen Craftmatic beds listed for $125. He emailed back that they must be "crap" at that price. Can you imagine having a sales rep speak to you in that way? And why would a Craftmatic bed be crap after a year, and why would I buy one that was crap after a year. He is a very disturbed man. I hope he doesn't represent Craftmatic's true quality which seems quite celebrated on this site.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds
    I have spoken to our sales representative and he has provided me a copy of your emails to him on this matter. I feel that your complaint is not quite accurate or you may have misunderstood the conversation. In your first paragraph you mention a "verbal assault" however it is quite clear from your email exchange that the bulk of the conversation was carried on by email. I think any reasonable person would be suspicious of someone selling ANY item on Craigslist or other online forum, which is priced at less than 5% of its normal retail cost. Bedding is a personal item and may contain bodily fluids, bed bugs, or a host of other microscopic things after being used by a sick or infirm person for a year or more. The fact that you may have found a used one online for a fraction of the retail price, certainly does not lower the value of our product.
    I am not going to attach your emails to this response to protect your privacy, but I feel very confident that if you carefully reread them you will find that our representative was just trying to be helpful and get the point across that you should not expect much from that used bed. I am very sorry if there was a misunderstanding. If I can be of any assistance please do not hesitate to contact me directly. I will send my direct phone number to you via email.

    As you can tell from the bulk of the reviews on this site, we take great pride in not only the quality of our products, but in our customer service and support.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2013

    The lady I talked to, I did work with her over the phone. The guys that delivered the Craftmatic were great. Everything was fine really. It was a big help. I don’t use the massage as much. I use all the other parts because that’s the only way I ever got to where I could get out of bed and in bed really. It has made a big difference in my life. And it’s helped my husband when he was trying to do everything for me.

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    Sales & Marketing

    Reviewed Sept. 25, 2013

    I do have some problems that’s why my wife contacted Craftmatic. Sales and delivery went fine. They did what they were supposed to do. But I found it kind of uncomfortable really. Well, I’d lay on one side and I get to sleep on one side and my body sinks all the way down the bottom. I have a big hole on the bed. When I get up at night to go to the bathroom, I got to wait for it to come back up before I get back to bed. They were supposed to give me a doctor’s discount and I didn’t get it. I just don’t argue with people anymore. It doesn’t make any difference.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    If the mattress you ordered is not comfortable, we have our mattress assurance program which allows you to receive a different mattress for just the cost of delivery.

    Florida State law treats our beds as medical devices. If a valid prescription is sent into our office from your doctor, the sales tax would be removed from the order. I looked at your order and do not see one. I believe this is the "doctors discount" you are speaking of.

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    Installation & SetupStaff

    Reviewed Sept. 25, 2013

    I just decided to look it up on the internet. I needed a bed that looks comfortable because I have MS and it’s something that I could sleep in. Their people really were good setting it up and everything. They were great. A man and his wife did it. He did a great job.

    This Craftmatic bed is comfortable. This is a good bed. It’s got a lot of good qualities. Sometimes I think it’s too soft. But I have my sister turn the mattress around where it will be firmer. That’s perfect because it’s been a couple of years, it seems, since I’ve had it. So that helps it be firmer on the side again. It’s got all kinds of good features on it - lifting up and down and they got the massager on it. I would recommend it without any problem. I like it because you can raise it up. I just like the softness of it too. It’s a good bed!

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    Reliability

    Reviewed Sept. 25, 2013

    I’m quadriplegic. I use the massager - this Craftmatic bed really helps. Plus, it’s better care. Not only is it comfortable, it’s very reliable. It’s a good product. And even though we have to buy the warranty for it, it’s still worth it because it’s a good product. Never really had any problem. The last one I had, I think, lasted me almost 20 years.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 25, 2013

    I had first heard of Craftmatic when I worked in the medical industry years ago. I had been involved in two accidents and at the time was unable to use my right arm or my right leg. I thought an adjustable bed’s probably what I need so I bought it. The sales representative was very, very helpful. We went over each of the options and helped me choose what was best for me. He followed up to let me know when the order went through and when the expected delivery was to come. The delivery team did call me early to let me know when they’re coming. They called me again that day and they came in. They were quick, clean, professional, and very helpful, and I just never wanted another bed. It’s an absolutely wonderful bed. Highly recommended!

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    Reviewed Sept. 25, 2013

    I was having trouble with my back getting up off the bed. My daughter had heard about the Craftmatic. She was the one that told me about it. I didn’t have any interactions with the salesman and delivery. They just brought it, set it up and that’s it. I’ve enjoyed the bed and I think it’s helped me in many ways.

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    StaffReliability

    Reviewed Sept. 24, 2013

    It was time for some new beds and our family’s had Craftmatic product for 30 years. It’s comfortable. It’s reliable. It’s a good bed. Everything was fantastic, top rate. Fantastic service. Great product. We recommend Craftmatic.

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    Customer ServiceStaff

    Reviewed Sept. 24, 2013

    The church I go to had an ad and it said Craftmatic. I thought, “Gee, I haven’t heard that name in a long time.” I’m partially disabled. I use a walker but I don’t get out a lot. So in other words, I can’t get to the stores to check out all the bedding. So I thought, “Well, I’ll get a hold of them.” Their place is in, I think, Florida. I said, “Well, I was going to go look into your Craftmatic bed because I had heard of it years ago and I think I got some material in the mail from Craftmatic.” But then it seemed like years went on. I didn’t hear from them anymore because I wasn’t really looking for a bed. We just kept our king-sized bed. But this one is a queen size. And the reason why I went down is because actually my husband, he sleeps in one of these what I call hospital beds. But it was through Medicare that they brought him a bed which he sleeps in another room. So I said, “Well, I don’t need a king-sized bed anymore. I need a queen or something smaller in my bedroom.” So that’s what I did. I bought the Craftmatic bed through the people in Florida.

    The guys brought it in. I looked at it and I thought, “Well, it looks like it’s kind of up too high. How am I going to get my feet and legs in there?” So then I have a nursing agency. It comes to our house. The guy did say he had some extra pieces for the bottom, the metal pieces or the rollers. They gave them to me. I said, “Okay, that’s fine.” And I just set it off to the side. But then when I told the nursing agency girl, she said, “We could lower this bed somehow or another.” So we’ve had like a repairman coming and going in our house fixing different things. So between the two of them, they lowered my bed with the roller and metal pieces that you had underneath the Craftmatic bed. So it’s now lower than it was before. So I said, “Oh boy, this is great.” And it is. It’s fine. It’s just I have a hard time getting my one leg in there. But maybe if I really tried. The nursing agency girl should probably put me on the bed if I wanted to just stay in there. So that’s the whole situation.

    I don’t know how long I’ve had this Craftmatic bed. Maybe six to eight months. Anyway, it’s here in my bedroom. I’m happy with it. I have been in it and I’ve even used the massager. I wasn’t sure I liked that at first but it’s really very nice. I think maybe it goes for maybe a half an hour. You switch that thing on and you get kind of like the massage which is very nice. But here of late, I guess I haven’t used the bed much because I was having trouble getting into the bed. I think I could get out of it okay. But that’s my own problems, physical problems.

    I would recommend Craftmatic. If I got to talk to somebody, I would say, “Well, come back here and you can look at the bed and test it out if you want to.” I would do that or talk about it if I was out somewhere and somebody was saying, “Well, I’m looking for a bed.” I think it’s a good bed.

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    PricePunctuality & Speed

    Reviewed Sept. 24, 2013

    I believe that I heard about Craftmatic bed on TV probably. I already had an adjustable bed and I needed a new mattress. Mine was not a Craftmatic. Mine was just an older model that I had purchased years ago. But when I called to see about just replacing my mattress, it didn’t make any sense to do just the mattress when I could get the whole set for a little bit more than what just the mattress would cost. Everybody was very professional and very prompt. I like the adjustable head and legs. I never lay flat at night. So that’s my favorite part. I have acid reflux so having the head up slightly decreases that. I would recommend it.

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    Installation & SetupStaff

    Reviewed Sept. 24, 2013

    It seems like people have asked me about the bed, this and that, and I said, “It’s probably the nicest thing I did for myself,” because I had spinal stenosis. Then I had back surgery so I treated myself to a Craftmatic. Of course, it helped me getting out of bed just after surgery because I live alone, and that was incredible. Then I had cancer and the bed again helped me to get in a comfortable position after surgery and to get in and out of bed. Then I’ve got GERD on top of it. It sounds terrible but I’m really in great shape now. I don’t have to worry about propping up that end of the bed, and it’s been wonderful. I got it around 2003, I think. I can’t imagine life without it. I know that sounds really weird but it’s helped enormously!

    Craftmatic do most of their sales now in the internet. I’m not sure. But there was a representative in our area. So he came out and they showed me all the different functions and was very helpful. And then when I said, “It’s a bit out of my range financially,” he made some adjustments so it was a lot more affordable. They got the real thick mattress on top, and I called them because on one side, it was just down a little bit and they said, “Well, it’s guaranteed for 10 years.” And they were extremely helpful. The setup crew couldn’t have been better. They were very careful. They took out the old mattress. It was here and set up in under half an hour. It was wonderful!

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    Staff

    Reviewed Sept. 24, 2013

    Well, we were talking with our daughter. My husband and I both suffer from severe arthritis. And so, of course, when I have it one place, he has it in another. So our daughter went online and she said, “Well, they say out there that Craftmatic is the best. So let’s go with them.” So she called and got some information from the man and we discussed it and decided to go for it. The salesman was very nice. We didn’t want the one bed because the way he uses it might not help me. So the two twin beds were just what we needed. He can do what he feels is good to him and I can, too. The salesman told me that they would move my existing bed to another bedroom. When they got here, they said they didn’t do that. And I said, “Well, then we have a problem because my husband and I are not capable of doing that and we were told you would do it. That was part of the deal.” So they agreed to do it. They moved it and got it set up and everything was fine. We got it August of 2011. It is definitely what we needed. With the arthritis, it helps to be able to readjust your body. So that worked fine. We’ve been very pleased with it.

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    Reviewed Sept. 24, 2013

    I need to sleep with my head elevated due to problems. I had a Sleep Number before that I really liked, actually. But it was too big and I know now they do what the Craftmatic would do as far as memory and that sort of thing. But the reason I chose Craftmatic (because the others you can actually see; Craftmatic you have to order by phone or by email) is that they’ve been in the business longer than anybody to be honest. That’s kind of what made me go that direction. I can’t remember whether I first did something on the internet, it’s been a while now, or talked to a regular sales representative. Anyway, I did end up talking to one of their representatives. I found them extremely receptive.

    With the Sleep Number, you choose the firmness. But with Craftmatic, they do it according to many parameters. They take all the information and that sort of thing. They were wonderful. I downsized my apartment. I live at a retirement community and I needed it to be here on a certain day. It came the day I asked for it and they were super. I couldn’t complain about anything there. The experience is very pleasant and very easy.

    The bed is doing what it’s supposed to do. It took me a little while to get used to the mattress because it was much firmer than what I was used to sleeping, but that seems to have worked itself out. However, the weight goes down whether you need to change or not. Because right now, I’m really working hard in getting some of the weight off. But at this point, it’s fine. It’s just kind of high and I understand we could cut the legs off.

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    Reviewed Sept. 23, 2013

    I think we’ve seen Craftmatic on TV and that’s when my mother-in-law had knee surgery, so we thought that would be the best bed for her. Everybody did everything. They explained everything to us. They were really good. My mother-in-law likes every little bit of the bed’s features because it’s helping her. If anybody needed one, Craftmatic would be the place to go to.

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    Reviewed Sept. 23, 2013

    My husband was having a real problem with his back and with snoring, so that’s what got us looking for an adjustable bed. I started looking on the internet. The sales representative was terrific. She was so helpful, answered all my questions and covered all my concerns and just explained everything. The delivery people were just wonderful. The bed is very much a big help. The fact that it can be adjusted up or down with the remote control. The knees come up so it doesn’t hurt you. He really, really enjoys it. My experience with Craftmatic was excellent.

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    Reviewed Sept. 23, 2013

    We’ve had Craftmatic for 25 years. We were still working when we bought them and we’ve been retired now since ’96. We’re not very comfortable with it. I think it’s too hard. I really do. She’s 72, I’m 75, and we have to have a more comfortable mattress. She’s putting boards and all kinds of stuff underneath and they won’t take them back. I never tried it but I can’t dish out any more money than I already have. They want $1200 more and I ain’t got it. So take a trade in, it’s fine. You take a trade in, you give me some softer mattresses, take these back, box them up, spray them down and sell them.

    I would recommend it but I’m not satisfied. Everybody tells me, “Well, get a more solid mattress and stuff.” The sales representative, we’re the ones that have to tell him what we want. So we figured that everybody says, “Well, get a firmer mattress.” “All right. We’ll get a firmer mattress.” Sometimes, it works for some people but they don’t work for us.

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    Reviewed Sept. 23, 2013

    My aunt had a Craftmatic bed and I slept on it one night. I had back problems and I thought it would help me. It was great. I had no problem at all. As a matter of fact, my husband has a pacemaker and he’s not supposed to do like the vibration part of the bed. So the guys that delivered it removed it on his side. They were very helpful in getting everything accomplished and resolved. I love it! I wouldn’t have another bed other than Craftmatic because I like it!

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    Reviewed Sept. 23, 2013

    I have a bad back and saw a television ad for Craftmatic. The bed was ordered and delivered. It went fine. The people were good. The bed is doing very good. You can raise and change your angle of sleeping. The only thing I don’t like about it is the springs in the mattress that show through a lot. But other than that, you need to coat those with stain resistant stuff. That should just be part of the deal. That should be an extra.

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    Reviewed Sept. 23, 2013

    The guy that I got the information from has passed on now. He’s dead. I got a Craftmatic bed because he got one. He said it was great for his back. That’s the main reason I got it because here at the home, they gave us some little old cot beds, little old single beds that I kept falling off of them, rolling off of them, and ended up with either my feet on the bed or on the floor - one of those. So I thought I’d go ahead and get one. I got one and it broke. The mattresses just gave out. I had it for about three and a half years. Then I got me a double bed for the home for about a year and then I went back and got me another Craftmatic and I’m still using it. It’s about three years old now.

    It helps a great deal because it’s big enough and I can sleep just any way I want to sleep. I sleep mostly in a fetal position because my feet get cold at night and I have to figure out some way to get them warm so I pull them up as close to my body as I can get them. And that works great! The only thing I got against it is it takes too many nine-volt batteries to run the stupid thing.

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    Reviewed Sept. 22, 2013

    I had a terrible back problem and I’ve been sleeping in a recliner. I just went online, on the internet, and started looking at beds that might appeal to me. I came across Craftmatic. I called and I was impressed by their salesperson, and I was impressed with the amount of money so I ordered it. The delivery team did everything that they said they were going to do and they left the place looking really nice. They consulted with me to make sure it was the way I wanted it to be. I couldn’t have asked for better. It’s just made a big difference in my life since now I’m sleeping in a bed.

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    Reviewed Sept. 22, 2013

    I saw an ad on TV for Craftmatic and at that time, I was in the hospital with a stroke. So I thought that would be great to have. The process was all good. I like that I am able to get all the positions to get comfortable. I recommend them. Excellent!

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    Reviewed Sept. 22, 2013

    I think we bought our first Craftmatic bed in the late 80s, early 90s. I know a salesman came to the house and he sold us on it. Twelve years ago, I moved from Long Island, New York to Florida. The mattress at that time was probably about 12 years old. We decided we needed a new mattress, so I called the Craftmatic people and they delivered the new mattress. I think they gave me credit because the mattress is guaranteed for 15 years and we only had it for 12 years. They delivered it very quickly and we were very happy with it. Then about two years ago, we had a queen sized with one control and we decided to get the twin beds with the dual controls. We were very happy with them. My husband passed away last year, but we’re still very happy. I know I am. I love sitting up in bed and watching TV at night or reading. I love the massage that it has. I kept the queen sized and I put it in my guestroom. So if I have a guest, they have the pleasure of having the massager. It’s quite easier to sit up on a Craftmatic bed than it is by propping pillows.

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    Reviewed Sept. 22, 2013

    I used Craftmatic when I lived up north and I’m living here 28 years. I don’t really remember if someone recommended them or if I read about it. I work for an orthopedic surgeon who also had a bad back. When I had to take time off because of my back, he said to me, “You need an adjustable bed. That way, you’ll be able to get into a position of comfort. You’ll be able to sleep.” He didn’t specify any kind of make or model, but that’s what did it. I’ve had a chronic bad back my entire life but I think it would be much worse than it is now if I hadn’t had an adjustable bed. It has been totally a very pleasant experience that I would recommend to anybody else. When I had to call them down here, I needed a new mattress, they were very involved with me and very good.

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    Reviewed Sept. 22, 2013

    I heard about Craftmatic several years ago. I can’t remember where or when. But when I fell in the summer of 2011, I really wanted something that I felt like would help my back because I had several crushed vertebrae. I called Craftmatic and I think I talked to a lady by the name of Catherine, a very nice person. The deliver people were nice but they scared me to death. I didn’t know who they were. They came in a truck that didn’t say anything on the side. And the bed, when it got here, the mattress part was all torn of wrapping and all. I just was a little disappointed in that but they were nice. They were nice people and they did a good job.

    I like the bed fine. I was a little disappointed though. I thought it was going to be like a hospital bed that would raise the knees up and let the feet hang down. I do like the part that lets you move the bed up and down because it helps you change your position in the night. Then I didn’t get the heat but I like the vibration. Well, I have recommended Craftmatic to more than one friend. Craftmatic has helped me tremendously and I don’t want to give up my bed.

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    Reviewed Sept. 22, 2013

    I bought my Craftmatic bed almost 15 years ago. I bought it in 1994. There was a guy who was advertising it and that’s how I came to buy it. Their people were great. My favorite part of my bed is that if I need to elevate my leg, I don’t have any problem, or my head. I’ve recommended it to my daughter and they bought one. I even encouraged my son to buy one. I told him that, “When you’re getting older, you need to buy a Craftmatic bed.”

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    Reviewed Sept. 22, 2013

    I’ve been watching the ads for years and years. When we were down in Alabama, we got another bed that basically did the same thing. It was a queen size. Well, when we moved up to Georgia, I had my choice and Craftmatic, the old advertising, came up to my mind first. So I’ve gotten a hold of them, talked to them, and they gave me all the information. I think they gave me a good price. But anyhow, we got it. When I finally made the final decision to order it, they came and everything and the guys were good. I had to have it back out because I put the extended legs on there and I come to find out that that was too much. When I took her out of her power chair and put her on in the bed, it was too high up. So we took that out and everything was fine.

    What we had before, she had a hard time sleeping in it and we’d have the back up so high that I couldn’t sleep. So when we got this one I said, “I’m going to solve that problem.” We got the twin beds. We each have our own adjustment. It’s fine. It works great! No trouble.

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    Reviewed Sept. 21, 2013

    I was looking for different types of bed - the Sleep Number and all that. I don’t exactly know how I found Craftmatic’s name and number but I think that’s through friends. I just thought it had more advantage for what I wanted, what I needed. It’s more like a hospital bed. The reason I got it is because I had back surgery and I can’t lay flat so I need to elevate the feet and head. I think I’ve had it about three years now.

    The sales was real good. The delivery team was a little rough but we made it through. Well, they were from Baltimore and I’m 50 to 60 miles from Baltimore. I guess they had so many stops and by the end of the day, they were burned out. They scraped the walls a little but I patched them up. I’d say it was a good investment for me. It’s what I needed. But the linens are kind of pricey.

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    Reviewed Sept. 21, 2013

    My son told me about Craftmatic. I’ve got a bad back and we were fixing the house to get some new mattresses for our bed. My son told me, “Well mom, why don’t you try the Craftmatic?” So I came in and pulled it up on the computer and called. The salesman was real nice while he was selling us the bed. The team that brought it out, they were nice. They put it together and everything. They weren’t really sure what they were supposed to be doing. The salesman had told me they would take the mattress with them and they told me they couldn’t. So there was a little difference there. But other than that, there wasn’t any problem. It’s been the best thing that we’ve ever bought! It’s helped my back a great deal.

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    Reviewed Sept. 21, 2013

    This is my mother’s second purchase of Craftmatic. Years ago, she bought two twin Craftmatic beds for her and my father and she was very satisfied. She has issues with the control but it was after a while and they were serviced properly and all. So when she moved up here to Massachusetts, my father since passed away, we decided to buy Craftmatic again. She’s happy but she’s not as happy as she was with the original one. Basically, here’s the deal, I called up and it was me who did the purchasing and it was me who called up to make the comment that the mattress bellies a little bit. And by the way, my mother’s a little over 125 pounds and she lays in the center. I was told that I have to measure. I have to do this. I have to do that. The mattress wasn’t very old. In all honesty, that isn’t happening. So my mother’s learning to deal with it and stuff like that. But I was not happy with that response. That’s basically the gist of it.

    The bed is fine. It’s not as easy for my mother to get in and out of the bed as it used to be. So basically, she gets into the bed and then she winds up in the belly part, like in the center of the mattress, but the mattress being as new as it is, it shouldn’t belly at all. But it’s much too much of a hassle to start measuring how much it would go down. There’s a certain amount I was told that’s within normal range. They should have said, “Okay, we’ll send someone out. We’ll measure and we’ll do this and we’ll look at this.” And that was not the response. And I said, “Screw this. It’s fine.” Disappointed on the second experience.

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    Reviewed Sept. 21, 2013

    It’s been quite a few years ago since we got the first Craftmatic. My wife saw it advertised in something. She said, “Let’s get one” and so we called them. They called us once and then of course we had it I guess 10 to 12 years, at least. And then it was two single beds. They weren’t wide so we got used to the king sized bed. So what we did, we called the guy and he came out and he showed us that it could be two twin-sized beds or it could either be the queen sized, or king sized. It’s pretty big. When I had open heart surgery, I basically had it because you got to let yourself up then I could get out of bed. Otherwise, I hurt so bad.

    We’ve had this Craftmatic bed I guess 5 or 6 years, and we’ve been real pleased with it. The mattresses are a little hard but we went to the store and bought them pads. So that makes it pretty good. I tore my rotator cuff on my right shoulder and I’ve been sleeping on my right side. I wake up at night and I’ve turned over on my right side and got my shoulder hurting. I’ll straighten that and then I’ll get on the other side and then I’m all right. It was pretty good. I’d recommend them to anybody.

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    Reviewed Sept. 21, 2013

    I think I found Craftmatic on the internet. My husband kind of outgrew the biggest wedge pillow he could find. So we decided to go with a bed. We probably chose Craftmatic for the price. We never had any problem at all. Everybody was always helpful and pleasant. Everything went smoothly and good service. The bed is helping my husband.

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    Reviewed Sept. 21, 2013

    I am having problems with my back. At that time, I was having surgery on my knee and I thought I would be better off with an adjustable bed for that one. I had a Craftmatic 15 years ago. I got one again since that’s the only one I knew about. Ordering and delivery were all right. No problems. I enjoy the bed, I sleep well. It’s just the thing I needed.

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    Reviewed Sept. 21, 2013

    Well, probably 35 years ago, we bought the first Craftmatic for my mother when she was not real well. Now we just thought it was time to call to get a new one because of the split. Hers was just a single double bed. And so my wife and I decided it would be better to have a split one because I needed it. Sales and delivery went very well. They were very affable. The guys that brought it were very efficient and very good. The bed is helping me.

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    Reviewed Sept. 21, 2013

    I had been sleeping in a lounge chair because of a few surgeries I’ve had, six surgeries in like 15 months, and you couldn’t lay flat. I watched Craftmatic in an old commercial some years ago so I ordered. It was all pleasant. There was never any problem. The bed is really helping. I don’t need it anymore now. I just want it. I can get into any position really so that I can take pressure off my knees if my knees are bothering me or my legs hurt that day or whatever.

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    Reviewed Sept. 20, 2013

    My mother had back issues and she was very uncomfortable with a regular bed. She’d go back and forth from the bed to the couch. I think she saw the Craftmatic commercial on television and I didn’t know of any other brands that made the thick bed, so I bought the bed for her. The process went very well. They did the job very well. They were on top of everything. Everything got delivered and explained and they were friendly about it.

    My mother loved the bed. She actually passed away. It’s a year ago, and I’m using it now. It’s just wonderful! I have a dual sided so I’m using the hard surface. It’s very good. It was a good experience!

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    Reviewed Sept. 20, 2013

    My wife and I are busted up that we decided Craftmatic would be a good idea for both of us. I don’t know where we looked up the information or anything, but I had heard it on TV and seen it in magazines and stuff. So we checked it out and the guy came to the house and did a demonstration. We decided that’s the way we had to go.

    Over the past year and a half, I had seven back surgeries and before that I had four vertebrae in my neck fused and I have an artificial knee and a rebuilt knee. Being able to move that bed up and down, get it to a comfortable position, being able to get in and out of the bed, the vibrator, and then I got a cover for the mattress that’s got the heater in it, it’s a godsend. It’s a relief for anything that ails you. The one problem we have, the vibrator seems to shut down. In fact, in one bed the vibrator doesn’t work at all and now the bed that I sleep in, the vibrator’s starting to work real slow and labored. I hope it doesn’t give out because in my shape, I really depend on the vibrator.

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    Reviewed Sept. 20, 2013

    I have had Craftmatic beds for about 20 years. So for my first one, I don’t even know if I can remember why I was interested in that. I probably heard about it from someone at the time at the university. And then recently, I bought another one. I don’t even know why I gave up the old one except I wanted a new one. And it was my doctor’s recommendation to have one. I cannot sleep flat so I have to sleep sitting up. So that’s the best part of the bed. I can adjust it to where I need to just be up a little bit, not flat.

    The sales representative was just very courteous. He was very helpful. I was describing to him how I needed to sleep on a certain level and he was making suggestions. Then when I thought I would purchase one, the people that he sent out to put it in place was just very well versed. They understood exactly what they were doing, very nice. They offered many good suggestions. I recommended it to my brother and he bought one as well. I’m a college professor and then my students come in kind of sleepy in the morning. I always tell them that they need a good Craftmatic bed to be up and ready to listen to my lecture.

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    Reviewed Sept. 20, 2013

    I have been paralyzed now for five years. My mother has one so I got one. Everybody was great. No problem. And the bed is definitely helping me get a good sleep. If anybody was looking to buy a bed, just as far as I’m concerned, it’s the only one I’ve ever had any dealings with, but it’s been perfect. The only problem I had was the mattress is showing some wire but I can understand that, too. I will recommend them.

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    Reviewed Sept. 19, 2013

    I heard about Craftmatic on television. I like the use of it. I like getting my head up there and all that, so I said, “I’ll try one.” It was very good. We’ve had it for years. My daughter brought me a new mattress for it and I didn’t like the new mattress. So I put it aside and got back to the old one. This bed has helped me. I like that I get my head up and my feet up. Highly recommended.

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    Reviewed Sept. 19, 2013

    I saw a Craftmatic ad in the paper for adjustable beds. I was always thinking that the problem with my sleeping was that I’m laying flat because I was always trying to lodge pillows under my head to get me in a more comfortable position. And I noticed that the chair that I’m sitting in right now, which is a rocking chair in my living room, when I slept in it I slept wonderfully. So I thought, “Maybe if I can get something to get me up a little bit, I would sleep better because I wouldn’t be waking up all that much.” Well, I spoke with your people. The first person I dealt with, I can’t remember his name, was over a year. He was very friendly, he was good, and answered my questions. The set-up team, two young men came in. There was a little confusion about the taking of the old bed and whatnot. And there were some problems that I had to call up but then they decided they couldn’t do it right now because there was no room but they would come back later and they did. They came back later and they took out what I needed from the old bed taken away. So they were very good.

    It was expensive but it worked for me. I sleep better now. The massage is okay. It’s not as good as it could be. It’s more like a vibrator. I do have a complaint though. They don’t have a program. I told the lady that they don’t offer a plan where you can pay off the bed in a year interest free. A lot of companies do that. They don’t. That was the complaint for me because I had to pay it all at one time to get the sales price they were offering me. In other words, I believe, they should do such a program.

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    Reviewed Sept. 19, 2013

    Well, I had some leg problems and it was hard to get in my regular bed. Then my daughter went around looking at the Craftmatic bed and thought it would really be helpful to me since it was hard for me to get into my bed. So she proceeded to do that, get the paperwork, go and look at them, and get the bed.

    Everything went real well. They called me and they told me when it was going to be delivered. They set up a time and they were here shortly. They were here on time and they were very personable, very knowledgeable as far as setting up the bed, how to work the controls, tell me what I can expect and how to regulate the bed and all the features and everything. It went smoothly. I didn’t have any problem with them. They did take off two sets of wheels and legs off to get it lower so I can still get into bed. And that was no problem because they did ask me when I did get to get in it and see if it would be worth to try to get in and see all about that and discover that I could. They were here right away to help do that.

    The bed worked fine. It’s too high for me to get into bed but I’m managing fine with what I’ve got on here now. In fact, I’m in it now. We go up and down, and I slide around with my legs to get out of bed and have my stool there and that’s fine. It’s a very worthwhile bed to get when somebody is as disabled as I am. Many of my family members have been over many times because they have to come over and help with things. When they’re over here, they’re here to help me get in and out if I need that and if not, they’re here anyway. So they know of my experience with the bed and some of my friends do, too. So we’ll just see what happens to whoever needs it.

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    Reviewed Sept. 19, 2013

    Well, I needed a new bed and we were moving into a new house. So due to some medical problems that I have, we determined that the adjustable bed was the thing that I needed. I heard about Craftmatic on TV. The sales representative, I can’t remember his name right now, but it was an older gentleman. Somebody who has been doing his job for over 35 years. That’s what he said. He was just as nice and patient as could be. When I was speaking to him, I was really in a very bad state with my health. So I was having a little bit of a hard time focusing on my work and part of my health problems includes not always being able to find the right words at the right time. He was so patient with me and does not make me feel like I was being a burden or being troublesome at all. I really don’t have much to say about the delivery team. I think that they may have caused just a little bit of carpet damage with their shoes. I don’t want that to impact Craftmatic in any way. They’re not their people.

    The bed is very, very much helping me. What I have causes a lot of pain. I have to be in different positions or completely supported during the day. So changing the positions of the bed allows me to be able to sit up and continue to do my artwork even though I’m in bed. I don’t want this to sound overly dramatic but I would say at the time that we bought the bed, it was really a part of bringing me back to life. I was so sick that getting the bed enabled me to sit up and participate in my favorite activity, the only activity that’s still left to me right now. I absolutely recommend Craftmatic!

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    Reviewed Sept. 18, 2013

    I had seen advertisements for Craftmatic around on the internet and on TV. I just, over the years, have heard about their adjustable beds. Then my husband had some health issues that I figured one of those would be good for him to use. So then I checked into it and we decided that we would like to get one. They did a really good job. They came in, they took the old bed apart, they took the mattresses and stuff away, and they sent the new one out. When we first got it, we had requested a bed that was low to the ground and we got one with the regular sized legs on it. I called the salesman that had sold it to us and he said, “I will get you the shorter legs out.” They came in a few days and we switched them out. We had a very good experience with the delivery people, the salesman and everyone else involved.

    For several days now my husband has been complaining about a stiff neck. He put the bed up higher and slept the night before. Then when he got up in the morning he said, “Man, that’s so much better. I’m so glad I was able to put the head of the bed up.” So that has helped and he’s on accident. He occasionally has problems so he can adjust the bottom part of the bed for that. It’s been very helpful for him. I don’t really have any health issues that I would need a bed like that but I love to sit in my bed and read before I go to sleep. It’s so awesome to be able to put the head of the bed up and sit there and read for a half an hour, 45 minutes before I go to bed.

    I absolutely love that bed! It’s an awesome bed! I have recommended it to people. I’m not sure that anybody I’ve talked to about it has actually purchased a bed but I have told people about my experience with them and that everyone should have one.

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    Reviewed Sept. 18, 2013

    Well, when we purchased the bed, we did it because my wife had been living in a care facility for cancer and we felt we needed something to take home with her that was going to permit elevation of her legs or head or whatever she chose. I just remembered the name Craftmatic from my past, never having had one. And though there were a couple of mix ups in what they shipped us and they had to go back, all in all the experience was a good one. The price was fine and we have been totally satisfied with the unit. The big bed is great! We love the bed. Definitely, we’d do recommend it to a friend.

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    Reviewed Sept. 18, 2013

    I thought everything was excellent. The Craftmatic people were really nice on the phone. I did bargain. You kind of bargain your price which I didn’t really mind. By getting the price down, I actually talked to more than one salesperson and everybody was really nice. They were really good about everything. It took longer. I had an extra item because we have power failures. So I have them send a battery pack so when the power goes out, the bed still works. And that took a little while for them to send it. But they were always in contact with us and they worked with us on that really well.

    We got it because I had an illness and became a paraplegic. When we went from the hospital bed to this, it was so that I could get out of bed easier. But now, I am healthy and well. We still like it. Even when we bought it, we sort of thought it would be nice to sit and watch TV and so on. It wasn’t 100% because I wasn’t that well. Between the fact that we like the idea and it would service me as well, it was a combination of things.

    I would recommend Craftmatic. I didn’t have one complaint with them the whole time. I liked everybody I dealt with. I’m only thinking about it now, but I did bargain down on the price and maybe not everybody would want to do that where they’d like to pay whatever they wanted. But I got a really good price.

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    Reviewed Sept. 18, 2013

    One of my neighbors had Craftmatic and she gave me their number. I’ve been thinking about getting one because I have a back problem. Everyone has been okay. They were Spanish, but that’s okay. I would recommend one of them to anybody, even a well person. I’ll be 86 in October but I just LOVE my bed!!

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    Punctuality & Speed

    Reviewed Sept. 18, 2013

    I had Craftmatic when I was in Maryland and it worked well for us. Then when we moved to Florida, I priced the other ones and the other ones were so far out priced so I found Craftmatic again down here. I went and bought one from them. When I first bought the bed, I needed time and then they wanted to deliver it sooner than when I wanted. But we worked it out. So they delivered it when I wanted.

    I can’t say that the bed does everything. But with the way the bed will rise and go down, I would say that yeah, it does help me because the head of it raises up and the feet raises up also. The experience was very good.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2013

    I had been having trouble with my back. I saw a Craftmatic ad on TV and so I called them for information and ended up ordering a bed. I’ve always wanted one from the time I was a child. The delivery team was very nice and sociable but the lady on the phone really sold me the bed. I like that it’s movable. It’s helped me tremendously with my back problem. Highly recommended.

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    Reviewed Sept. 17, 2013

    I really like the massage part. The Craftmatic bed seems to be working okay. Snoring for one thing. The experience has been okay. The only complaint we had was they just didn’t want to take our old mattresses out. We kind of almost had a hard time to get them to do that. That I didn’t really enjoy, going to leave them out here by the road. And this isn’t the city of Milwaukee. We’re out in the country here. You don’t do that kind of stuff. Finally, they took them but I’d say that was like pulling teeth which I don’t really appreciate. But I’d have to give them a nice try.

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    Reviewed Sept. 17, 2013

    My wife’s in bed 24/7. I saw Craftmatic on TV so I got it. Everything went fine. They showed me how to operate the bed. As far as the bed and in setting it up, it’s fine. It was just the controls. We had a lot of trouble with the remote, not the bed itself, in the beginning. After sending them back at least four times and having them swap it, it was fine. It makes my wife comfortable because you can put it in any position.

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    Staff

    Reviewed Sept. 17, 2013

    I heard a lot of good things about Craftmatic. I just looked them up in the phonebook and I called them. I would rate their team very highly. They all did a fantastic job! I have MS and I wanted something that would help me be comfortable. I like to sleep with my legs up and my husband likes to sleep with his head up. So we got two singles and have them put together. We just love the bed. I would recommend it to anybody that’s looking for a bed that’s very comfortable and everything they’re looking for.

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    StaffReliability

    Reviewed Sept. 17, 2013

    My wife, before we were married, had a Craftmatic. It was a twin size. When we got married, we got the other twin and put them together. She had a problem with water in her legs and she had to keep her legs up while she slept. This bed helps her. I would recommend Craftmatic. They’ve done a good job as far as I’m concerned. They took the old bed that I didn’t want and brought in a new mattress than what I got the last time because the mattress went bad and they put the mattress on and everything seemed to be okay. They’re a good, reliable company and their product seemed to be well built and everything.

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    Sales & MarketingStaff

    Reviewed Sept. 17, 2013

    I saw a Craftmatic ad on a commercial on television. I have rheumatoid arthritis and a real bad heartburn. I thought that would help both my heartburn and my rheumatoid arthritis. I also had seen the Craftmatic brand for a long time and the other ones I wasn’t familiar with. The sales personnel were very knowledgeable. They were very nice and so was the delivery. It went so easy that there was no problem.

    Now I can adjust my head and feet, and it is helping with my problems. I will recommend them.

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    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2013

    I don’t know if I read or heard about Craftmatic on the TV, but there are a lot of adjustable beds out there. But I just like the idea that they delivered it themselves. It came from the factory direct to you and they sent people who were going to know how to tell you how to use it, etc. And I was having a little bit of trouble with my back and I thought, “Gee, that would be nice because if I’m having trouble with my back and I have to get to the bathroom quickly, I can just click this and it will sit me up and then I’ll be able to get out of bed easily.”

    The sales representative was very, very nice. She was a lady in Florida and she was lovely. The delivery team, I feel because it was coming late to me, that it wasn’t exactly the correct delivery team. But still they did a good job. They did their best. I have a very smart daughter and she helped me out and I was very, very pleased. It was very good. They tried to do everything they promised and have my bed here on time because at the time with my back bothering me, I wanted it the day before yesterday.

    My back has been pretty good. My knees, however, are killing me. I go to the orthopedic surgeon every three months for shots in my knees. That’s how bad they are. I don’t have to use the bed as much as I used to. Sometimes I like to use it to put my feet up. That’s a good thing just to get rid of the swelling in the ankles or something. I’d recommend them to a friend. I really would. I like the bed very much!

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    Customer ServiceStaff

    Reviewed Sept. 16, 2013

    I was looking for a bed that would go up and down because of my back problem. My sister-in-law had one so that was a big factor in choosing Craftmatic. I had looked online at some of them and I really liked it. The person that I talked to on the phone I thought was very knowledgeable. She helped me a lot in figuring out what I was doing. I got a great bed that is very much helping with my problem. It has the adjustability and the massage feature, and I’m happy.

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    Customer ServicePriceStaff

    Reviewed Sept. 16, 2013

    I live in Longview and Craftmatic sent somebody out to Shreveport. I had just had bilateral knee surgery in June and this was September. The bed had to go upstairs. They sent one person. So guess who had to be the helper to get the bed upstairs? It did not work well. He discovered that it wasn’t working well. And then also, the other experience that I had with him is that he wasn’t really sure how to put the bed together. He had done it once before with the help of somebody else. Now, I said, “You mean, they sent one person and a person that’s inexperienced really to put this bed together and to make it work right?” He had to call somebody. We had to wait an hour and a half for another person to come who had put the bed together many times before. That part of the experience was not real good.

    In fact, I even called Craftmatic and I told them, “You know, if this is the way you folks do business, you can just have him load it back up on the truck and we just won’t buy it.” So one of the things they need to do in their deal is number one, they do need to send an experienced person who knows how to put the bed together. Number two, they need to discover where that bed is going to go and how many people they really need. Because even if I had not had bilateral knee surgery, because I wasn’t supposed to, I just had gotten to the point to where I was going upstairs. I’d been sleeping downstairs for two and a half months because I couldn’t negotiate stairs like I needed to. But when you’re trying to load a bed upstairs, in addition to negotiating the stairs, that’s not a good thing.

    I’m not angry with the experience. They did recover from it but sending someone out to Shreveport is just that it took probably three times as long to put that bed in as it should have taken. They made it right in the sense that they did reduce the price some for me because of the experience that I had had. And that was helpful economically. And they did, which a lot of people will not do, apologize and say, “We’re noting this in our…” So they took note of what has happened to me. And so they said they were going to work hard to try to correct that so it has been good. The people are excellent. There are debacle things that happen all the time and this was one of those debacle things.

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    Customer Service

    Reviewed Sept. 16, 2013

    We already had a Craftmatic but we wanted a full sized for more space in the bedroom. There was a delivery issue or two but everything worked out. When I called them, they responded. I’m not complaining. I’m satisfied with the service. Everything is positive. We get better sleep and I like how we can raise it up when I want to and let it down when I want to.

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    Staff

    Reviewed Sept. 16, 2013

    Well, I’ve known about Craftmatic for decades. I can’t pinpoint where I first heard about them, but everybody knows Craftmatic, of course. My husband has Alzheimer’s, he has prostate cancer and a number of other medical complaints. We contacted Medicare and they provided us with what they called a hospital bed. It was a torture rack. I wouldn’t put a dog on it. Number one, they had a hand crank. And number two, you can’t adjust the hand crank if the patient is in the bed. It was unacceptable. Well, I thought, “What’s the best thing for Melvin?” And I thought, “The best thing is a Craftmatic bed, of course.” So I called up the company and I explained his condition and what he needed.

    They recommended exactly the model we should have and in no time at all, they had it here. We got it set up. It is perfect for him. He’s so comfortable and he gets right to sleep. He’s safe as kittens in it, so it’s perfect. The feature we like best, we have a nursing staff for him, is the ability to raise the bed way up high or way down low because that makes procedures so much easier. We replace Foley catheters and that kind of thing and you got to have the bed at a good height to do that. So that’s a super convenience. We recommend Craftmatic. Excellent product, excellent service! Glad I contacted them!

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    Reviewed Sept. 15, 2013

    I’d seen Craftmatic advertisement on TV and I’d heard about them for a long time. I got back trouble at times and I just like the idea that I can elevate my feet and my head and different things, and it just sounded good to me. Everybody from sales and delivery was fine. The bed is helping with my back problem and I love the massage. I’d recommend it to anybody.

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    Staff

    Reviewed Sept. 15, 2013

    I bought two twin beds back in the 80s somewhere because I’ve got a hiatal hernia and I got to sleep up. See if I don’t sleep up, it comes up into my throat and chokes me. It scares me to death. So I told Dean I want a Craftmatic bed. That’s when we first got the two twin beds. Then just recently, I got rid of the twin bed and got a full-sized bed. Everybody was excellent. It was fine. Everything was good. Great experience!

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    Price

    Reviewed Sept. 15, 2013

    The mattress that we had died and we were looking for a replacement. We opted for Craftmatic. It was probably 15 to 18 years ago. We’ve enjoyed it. There were times when if we’re sick, we can adjust the back and foot to help. So we see advantages to that. For the most part, we just use it as a regular bed. The one feature that I haven’t used is the vibration feature. But all in all, over the years, we’ve been very happy with the bed. It comes along with us because we moved from Long Island where we bought it. Long term affordable, comfortable, useable, enjoyable.

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    Sales & MarketingPriceStaff

    Reviewed Sept. 15, 2013

    I have a bad back and this Craftmatic bed is helping me by being able to adjust the head part. The sales guy was great. The delivery team really left a lot to be desired. Well, they didn’t do anything. They just dropped the bed down and left. They had to send somebody else back out to actually assemble the bed and bolt it to the wall and all that stuff. Overall, the bed is well worth its price.

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    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2013

    My mother had a Craftmatic bed. I went down to Florida to visit her and I had to sleep in the same bed with her because my sister didn’t want to sleep with her, so she took the couch. It was a very comfortable bed, and so I ordered one. They were very good. They were very professional. They were very quick. They cleaned up their mess. They even moved the old bed out in the other room. I like the idea of being able to put the bed up and read or watch TV. My partner says the same thing. I’d definitely recommend it to a friend.

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    Staff

    Reviewed Sept. 14, 2013

    I purchased the Craftmatic for my mother. She bought it because she broke her back and she needed easy lifting. She needed the massage, she needed the heat. She’s very satisfied with it because she didn’t want to have a hospital bed.

    The saleswoman was very good. She was very understanding. The crew who came in did a decent job. The only thing was they left some screws. The assemble was not perfect. I could say good but not what I expected. Because I guess they were in a hurry. I guess they got things to do. But overall, she’s very happy with it because it’s the alternative to the hospital bed. She has like a bar in there. They were able to put something there so she can get in and get out. Definitely will recommend them.

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    Reviewed Sept. 14, 2013

    I heard Craftmatic on TV a long time ago. Well, I have some back problems and stuff. I’ve always wanted one of those so I thought it would be a good thing. The salesman and delivery were fine. Everything went as planned. There was no problem. The bed sure is helping my back. I also like raising up the feet and the head. I would recommend Craftmatic. Good service, good product, and it works for me.

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    Reviewed Sept. 14, 2013

    I saw Craftmatic on a TV ad. I chose to get this bed. The experience was all great. It’s a good purchase. It did what it said it was going to do. The elevation. The massage, I didn’t even really want but they put it in for free. It was fine. No problems.

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    Staff

    Reviewed Sept. 14, 2013

    I saw Craftmatic on TV and bought one. My experience with their people went pretty good. Well, I wasn’t sleeping too good at night. I’m still not doing too good sleeping, but I guess it’s helped a little. I like the back and the head that you can adjust. Surely will recommend it to friends and family.

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    Staff

    Reviewed Sept. 14, 2013

    I really bought it for my husband and he passed away. But I use it for my legs. I use it more for elevating them. The experience all seemed good. The people that came and set up the bed were good. They answered all my questions. No problems and that was great.

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    Reviewed Sept. 13, 2013

    I like this Craftmatic bed very much. I can put it in any position I want and I can fall asleep either propped up halfway or flat down. I sleep better now. I would recommend this bed.

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    Staff

    Reviewed Sept. 13, 2013

    When we actually got the Craftmatic bed, our home had been destroyed in the storm at Smithville, MS. They had a tornado and our home was destroyed. So when we moved, we bought a home, we had to have beds. We just needed something that is big enough for both of us so we ordered it then. They held it for us until we were ready to have it delivered and all. So they were very nice. No problem at all.

    I’ve had a lot of problems, and that was one of the reasons that I had slept on a hospital bed. The bed sure does help me. You can raise your head up any way pretty much that you want to. And you can raise the feet up, too. We’ve really enjoyed and recommended it.

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    Sales & Marketing

    Reviewed Sept. 13, 2013

    I had a Craftmatic in Oklahoma. I probably bought it about 15 years ago and I had it for probably five or six years. At that time, I was having back troubles and I needed a new mattress anyway so I decided I’d try that one. Then when I got here after a few years here in Florida, I was having a lot of acid reflux and the doctor recommended I go back to adjustable bed. So that’s when I went back to Craftmatic. Well, it’s a comfortable bed and the fact that it’s adjustable is really a big plus. Sales and delivery went good. No problem at all. They delivered it and set it up.

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    Staff

    Reviewed Sept. 13, 2013

    I was getting a new shoulder and after the operation, you have to sleep up even in a recliner for two weeks or so. I’ve put off having my shoulder done for eight years. When you have a bad shoulder, it’s almost impossible to sleep. You certainly can’t sleep on your side. It’s really hard to get comfortable. My husband had just died and I didn’t want that old king-sized bed we had anymore. So I thought, “Well, I’ll get the queen sized adjustable bed.” The salespeople were great but the delivery was a problem because they first delivered me a single instead of queen, but that got resolved. The delay was a little worrisome because it was happening right before I was about to go get the operation. But otherwise, it was fine.

    I like what I have and it works well. The batteries still work but I’m wondering whether that has to be changed. It’s much better than being in a hospital bed but it’s sort of like that in terms of having your knees up and your shoulders up. Pretty comfortable. I now have more room in my bedroom, too.

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    Punctuality & SpeedStaff

    Reviewed Sept. 13, 2013

    Well, I’ve heard of Craftmatic for a long time. And of course, I’ve seen it in prints, news, and I’ve heard it on television. I’ve heard about it in ads many different ways. We needed to replace the bed that my son was taking because he was moving out. We wanted to make sure that the bed that we were replacing was a Craftmatic bed because we needed it to have the ability to tilt because my situation was that I have been having problems and I needed a bed that I could adjust so that I could sit up. It just so happens that I had ordered the bed and the bed was delivered the day before I came home from the hospital. So it was there waiting for me and it was perfect for what I needed. The Craftmatic people were perfect. They understood what I needed. They were empathetic. They did their utmost to make sure that I got the bed quickly. They understood that I have been having problems for two or three years. And so, they shipped it within a very short period of time. So I was very happy with both the person I spoke to. Anyone I talk to, I tell them about it and recommend it to them.

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    Staff

    Reviewed Sept. 13, 2013

    First, I saw Craftmatic on one of the late night TV ads. I always thought it was a good idea for older people but I actually needed it for my daughter. She’s not yet 10 but she has cerebral palsy. We were renting a hospital bed and even with insurance, it was over $70 a month to rent it. So we figured why would we want to spend that kind of money on something that’s horribly uncomfortable that we’ll never own. So we decided Craftmatic was the best choice because it was adjustable. With all of her issues, she needed something that we can raise the head up because she’s got reflux, or raise the legs up or massage her because she is immobile. So that was our best choice. Craftmatic was the one that I’d heard of and I actually looked online and checked all the reports and it was the best that people recommended. I wasn’t actually hearing the other names.

    Everybody was wonderful. The sales representative walked me through everything. We made sure that we were getting the bed at the right height because me and other people actually are her caretakers so we needed to not be bending over and breaking our backs or not having to stand up on tiptoes. So we went to a lot of measuring and re-measuring and making sure that we were getting it all the right way that we needed it to be. They were very, very helpful with that. And the delivery folks came in, set it up, and that was good to go. They were pretty much in and out, showed me exactly what I needed to know, and out of my door without making a mess.

    Great experience. It does everything it’s supposed to and we couldn’t be happier with it! Would definitely do it again if I needed it for somebody else. I have recommended it to friends. It’s been awesome!

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    Staff

    Reviewed Sept. 12, 2013

    I had gotten the Craftmatic bed for my husband who had a lot of trouble. Unfortunately, I lost my husband a year and a half ago. He was having trouble getting in and out of bed. We had been to a friend’s house and saw it, and he says, “I really would like to get that.” So we did and it made all the difference in the world to him. It really did. It helped tremendously! And now, if I have too much salt, my leg swells up. I raise the bottom of the bed when I go to sleep. It’s wonderful! It’s a great bed. I don’t know if he hadn’t been sick if I would have gotten it but I’m glad I have it. It’s very comfortable.

    My granddaughter loves the massage. I haven’t really used the massage that much but I do like sitting in bed and watching TV, to be able to raise the front of the bed. And like now, I’m sick, I raise the bed so then I feel better. But it’s just an extremely comfortable bed and you can really do a lot with it.

    They’ve been wonderful to deal with too. But I was not happy with the mattress that they gave us. We had had a memory foam and I loved it and they’ve gone out of their way to get it for me. I have a queen-sized bed so we have two beds, two things put in it like twins. They just were really great about doing that. And that’s a big thing, too. I really was very happy!

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    Staff

    Reviewed Sept. 12, 2013

    I’ve known the name Craftmatic for years. The bed has just been helpful to me. It just helps me rest. It’s just a good thing. I like the fact that you can adjust the bed. And both the salesman and delivery were good. Andrew was real good. He was the sales rep when I bought the bed and I was on the phone with him a couple of different times. He was very knowledgeable, very good, and helped me out a whole lot.

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    Staff

    Reviewed Sept. 12, 2013

    Via TV ads I saw Craftmatic, and I needed something that would raise the bed up and down. We got one and it’s making my life much easier! I’m in bed now. It works great! We also had no problems with their people.

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    Staff

    Reviewed Sept. 12, 2013

    I saw Craftmatic on television with the original. One of my relatives also had one. Their reps came in, delivered it, set it up, and everything was fine. I had no problem. It’s easier for me to watch television when I’m on the bed. I can adjust myself if I have foot problems, lift my legs, and lift my head. The massage part isn’t that strong enough. It’s not like a real massage. But this bed is very comfortable and it’s useful.

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    PriceStaff

    Reviewed Sept. 12, 2013

    Well, my mom had Craftmatic and I wanted one. She liked it and I thought it was a pretty nice idea. I like the way it adjusts. I love to watch TV in bed and I’d just put it up. It’s great. The people who came did a great job. I’ve had no troubles, no complaints, no nothing. It’s just been a very, very nice experience. I have recommended it to friends. They’re not cheap but they’re worth the money and just enjoyable. And I love it.

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    Price

    Reviewed Sept. 12, 2013

    Years ago, we looked at the Craftmatic but we decided to buy a Wonder Bed because it was cheaper and the electronics were cheaper, too. They didn’t last very long. But we built a beach house and we decided that we wanted a bed that would raise up so we could read, watch TV, or whatever. That’s kind of how we got the Craftmatic bed.

    The delivery people brought it up, they assembled them and all. Well, we had a little trouble at first because they didn’t send us the right mattress. I think they’re all the same mattress. It was too hard. So the guy said, “Well, flip it over. The other side is softer.” We flipped it over. It was just as hard as the other side. And then he said, “I’m going to send you something.” What he sent me was some kind of foam that was so hard. I called him back. “This is harder than the bed.” So then they sent us a pillow top and that pretty much cured the problem. When we got the pillow top, it was great. We sleep better and I like the vibrator the best.

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    Reviewed Sept. 12, 2013

    I’ve had my Craftmatic for so long. A man came around and he showed me one. I’ve had trouble with my feet for years and I just want to get comfortable. It helps my feet because I could raise my feet up some and it helps me to be more comfortable. It’s the most comfortable sleep and rest that I have experienced in a long, long time.

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com