Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 21 Reviews 3640 - 3840
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    Sales & MarketingStaff

    Reviewed Feb. 3, 2014

    I owned a Craftmatic previously and I got it mainly thinking my mother might need it. And she didn't particularly care for it, but I liked it. I like the fact that it does adjust and the vibrating. It was a very pleasurable experience. They were very helpful. I'd had a bed and I sold it to a friend for her mother, a twin originally, and then I traded up. I wanted to get another new one or a new mattress, but the company was having trouble. The sales people were having problems. So, I couldn't get in touch with anybody and I ended up buying a different kind of adjustable bed, and I wasn't that pleased with it.

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    Staff

    Reviewed Feb. 3, 2014

    We've known about Craftmatic for years from a TV commercial. What made us decide to get it was for health reasons. My husband has gastric reflux and we need to keep the head of the bed elevated. We were doing that with old bed and we had it up on risers, but we just decided we wanted something that was a little easier to elevate. I have restless legs and I like the fact that I can raise my legs up. We enjoy the bed very much so and my grandchildren love it. They think it’s a toy because they can operate the remote to move it up and down and the vibration and everything; they like that.

    My experience with the sales representative was absolutely perfect. Very knowledgeable, very helpful. The delivery team was outstanding. They were in and out before I even realized that they had even carried anything into the house because my husband handled it. They were very efficient and very personable. We were really happy with it. I would recommend them in a heartbeat.

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    Staff

    Reviewed Feb. 3, 2014

    It was time for a new mattress. I thought the adjustable head would be good so I decided on the Craftmatic bed. And it's working out. I'm more comfortable in the bed. I would recommend them to the friend.

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    Staff

    Reviewed Feb. 3, 2014

    I had read about Craftmatic from many magazines before, but I never had an occasion to buy one because I didn't need one. But now I have a very bad back and my children decided that I should have a Craftmatic bed, so that is why we bought one. Everything with the sales rep and delivery team was fine. They were very helpful and knowledgeable. The bed rests my back very much and I like raising my legs.

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    Reviewed Feb. 2, 2014

    I bought a Craftmatic adjustable bed because of my back trouble. It's easier to get out of bed now and I'm satisfied with it.

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    Reviewed Feb. 2, 2014

    The Craftmatic bed is better than a regular bed. I have a bad back and it's very comfortable. I like the way the head comes up. It's a very nice bed and I would recommend them.

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    Customer ServiceStaff

    Reviewed Feb. 2, 2014

    I had a Craftmatic before and I saw it on a TV ad. I just wanted another one. My favorite thing about my bed is I can put my head up at night. I don’t sleep well flat. I can put it up and put my feet up, and I can enjoy it in the bed - watching TV and reading or whatever.

    In terms of my overall experience with the bed, I got mixed emotions about that. I would recommend the bed itself, but we didn't have a good experience on the delivery. First of all, I gave the people my cell phone number and they were supposed to call me when they were 30 minutes away from the house, and they didn't do that. My husband has mild dementia. They brought the bed to the house and they knew what the order said, white-glove delivery. They just set the boxes in the house. It took us a week to get it arranged for somebody to come out. The job was posted out on some kind of website, and a local person saw the ad and came and put the bed in.

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    Staff

    Reviewed Feb. 2, 2014

    I knew about Craftmatic years ago, but I listened to the TV commercial and I had three surgeries in the past two years. I've had my neck, my back, and now I had a knee replacement. So I know I needed something good. I like it because the top and the bottom goes up. That is why I got it because my leg had to be elevated 45 minutes three times a day. I'm only on my fifth week with my leg, but it really helped my back and stuff too because I have a hardware. That was really bad and I couldn't walk when I first went to the doctor, I was in a wheelchair. The sales representative and the delivery team were really wonderful. They explained it to me and they left a box here and I had to ask them what was in it, and they said in case you want to put a headboard on it. It’s a great team and a great bed.

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    Staff

    Reviewed Feb. 2, 2014

    We had a Craftmatic bed, and we had to get rid of it because we moved downsized. We needed to get help again because I had trouble sleeping. I have back problems and neck problems, so we decided to contact Craftmatic again and get one. The sales representative was very good and the delivery team was all right. They listened to everything we had to say. The bed is very much making us comfortable - the adjustability, being able to get to sleep with it and help us. The best thing I ever decided to get.

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    Staff

    Reviewed Feb. 2, 2014

    My doctor suggested Craftmatic so I got online and found it. I called and asked for some information. My favorite feature on the bed is the ability to remember a position. You can set it and it instantly goes where you wanted to. You don’t have to worry about adjusting up and down. Of course, I love all the whole adjustable thing, but that's part of an adjustable bed. My experience with them was great. They showed me how to operate the bed. They were wonderful.

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    Installation & SetupStaff

    Reviewed Feb. 1, 2014

    I love, love, love my Craftmatic bed! It has helped with my various problems. I broke my leg a year and a half ago and have pins and screws and plates, had two operations in my right ankle, another broken ankle in 2006, two knee replacements in 2009 and a shoulder replacement in 2011. I wasn't able to lay flat on a bed, so it's a good thing that I bought this bed. At night, I sleep with the legs up for the swelling and everything in my ankle and it helps a lot.

    My husband was initially against it but now he likes it, it has helped him. My husband says he never saw somebody spend as much time in a bed as me. The first day, I was in this bed for 16 hours. And we're thinking down the road of getting one for my spare bedroom. The Craftmatic people who installed the bed were fantastic. It only took them about a half hour to put the bed together. They even took my old mattress away. This was the best purchase I ever made in my life! It was worth the money and it's a beautiful bed. I'll recommend this to anybody.

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    Reviewed Feb. 1, 2014

    My wife wanted an adjustable bed and we heard about Craftmatic and read about it. We looked at some other beds and called Craftmatic. We are perfectly satisfied with it. We like its adjustability. I had a bad back and the mattress is a comfortable one. It's a good deal.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2014

    Before we got the Craftmatic, my wife was in a recliner. She was sleeping in it and wasn't sleeping that well. When we saw the ad on TV we know by word that they got a good reputation. So, I called and checked it out. The guy who called was real helpful over the phone. He answered all my questions. I called him back, and decided to get it. We got a split king.

    We love the bed. It’s extremely comfortable to my wife. She can sleep in the bed now, get good rest, which is really important. I also sleep a lot more restfully than I do. We both love the fact that you can adjust the head and the bottom leg. She really loves the massage feature. The salesman gave us all that good stuff. It’s also neat that we can change the sheets easily. Our experience with Crafmatic was good. The only little negative thing is a couple of times when I called I got an answering service, and then they had to forward it on, and they had to call me back. It would have been nicer if I would've been able to call and get immediately in touch with a sales rep.

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    Staff

    Reviewed Feb. 1, 2014

    I had a Craftmatic bed before, and I had some friends who had Craftmatic. I like that I can adjust it up and down with this bed. Their sales rep and delivery team were good. It was a positive experience.

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    Installation & Setup

    Reviewed Feb. 1, 2014

    We were very pleased with Craftmatic from the delivery of the beds to the setting up, and then we're just very pleased with the beds all around.

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    Reliability

    Reviewed Feb. 1, 2014

    I looked through the internet and I want to get more than a slide bed in the area in my studio. I researched a lot about Craftmatic Beds and I heard of them before, and it was not a hard decision. But you are paying a little more than you would for a regular bed but it's much, much better. It's reliable and it’s SUPER comfortable. And the remote doesn't have a cord on it, which is really a good thing. It works really well. It’s definitely worth the money because if you buy something like that, you find it to last a long time. That is why I bought it because I figured at this point I got between 30 to 40 on it and that's perfect. Probably the best purchase I've made since I bought a car.

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    Staff

    Reviewed Jan. 31, 2014

    The Craftmatic bed is my husband's and he likes it. He has had lung cancer, and couldn't lie down, so he was sitting in a recliner and sleeping. When he saw the ad for it, we ordered. And they came and put it together for us. He likes the comfort. Our experience with them was fantastic. He rests a lot better, and doesn't ache as much when he gets up in the morning.

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    Staff

    Reviewed Jan. 31, 2014

    A friend of mine has a Craftmatic. I couldn't stand the bed I was sleeping on and it really hurt me bad. When my back started getting so bad and then the abdominal incisional hernias, and poor circulation in my leg, I decided I needed something. I like being able to adjust it in a manner that I need to. People are really missing out on what they need for their problems.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2014

    A hospital bed was recommended for my husband but he didn't want one. We've been married almost 46 years next month, and the last thing that he wanted to do was sleep on an old hospital bed so we started looking at alternatives to that, something that would offer the same type of things, bringing up the head and the feet. Being able to adjust his feet up at night has helped. I started researching and found Craftmatic. I like all the features.

    My husband would never get out of bed if I didn't make him. They're comfortable. Just being able to adjust them up and down, the feet and the backs, is really cool, and they have a massaging element, too. And that's also good for him because having the massage helps. We got the king-size but the way they do that with the king-size is you can get two twins, so we both have our own adjustment and our own controls. So, I can be wherever I feel comfortable. The first mattress that we got was too soft for him, because he wasn't able to get up out of it. I called them and they had another mattress to us within a week and a half. They had a 30-day guarantee, which is what sold me on going ahead and getting the bed.

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    Reviewed Jan. 31, 2014

    I was doing some research and I was going to buy an adjustable bed anyway and my son said, "Why won't you go with a company that invented them and I'm sure they have the best product". So that's what I did. I went on the internet and I called Craftmatic and that is how I made my decision and I'm very pleased. My favorite thing about it is the ease of getting in and out of bed and the help it gives me because I do have some health problems and it helps very well. And the bed is very comfortable.

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    Reviewed Jan. 31, 2014

    Everything is working fine with the Craftmatic bed. My wife needed it because of her health and it's helping her be more comfortable now. We had to change mattresses. The first mattress, which was a good mattress, real firm, was so tall that she couldn't reach the floor with her feet. And so, we switched the mattresses to the memory foam. It was a little narrow, and it has worked out. I have no problem with them. They tried everything to satisfy us from adjusting the legs to switching the mattresses.

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    Installation & SetupStaff

    Reviewed Jan. 31, 2014

    Craftmatic’s delivery men came and installed the bed very efficiently and they knew how to do it and it was wonderful. The bed is for my mother. We had to get shorter one so she could get into it because she's had a mild stroke and she couldn't leap up onto 30-inch one anymore. The other one was a beautiful bed and hardly even worn out at all but I think Craftmatic beds last forever. My mother's other bed was 30 inches high. It was a firm mattress but when we got that one it was 22 inches high. It was a memory foam mattress which was soft but she seems to like it anyway. She said 'Oh this bed's really soft.' I said 'Yes, I didn't know it was going to be soft.' Other than that she loves the bed.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Jan. 30, 2014

    My wife was on a computer one day and saw a Craftmatic ad, and I suggested that we look into it, so we made the call. She put in the information and someone called us. And we bought a bed a day or two later. Everything with the sales and delivery people went well. After the bed was set up and the mattress inflated or expanded, the first night we slept on it, we noticed that one side of the mattress was lower than the other. It had a defect, so we called and we were given instructions on what to do and it was replaced promptly. And we're very pleased with the bed. My wife no longer has lower back problems because she can elevate it. The first night she slept on it, she slept very well. So, it has really helped her back.

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    Staff

    Reviewed Jan. 30, 2014

    I have a bad back and I was uncomfortable watching TV in bed so I decide to check out Craftmatic beds and they were reasonably priced so I bought it. I am enjoying my bed very much. You can adjust it. You can sit in bed and be comfortable while watching TV. Their sales rep and delivery team were very good. I'd recommend them.

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    Staff

    Reviewed Jan. 30, 2014

    I'd seen Craftmatic's advertisement, and went on the internet and read up on it. We needed a bed at that time because my husband had been diagnosed with cancer and he needed a bed where the seat would raise. He did not want a hospital bed yet at that time so that's when we decided to purchase a couple. The people there were very knowledgeable about the product that I had purchased. We like the fact that the bed is adjustable.

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    Customer Service

    Reviewed Jan. 30, 2014

    We bought a Craftmatic at a state fair. We bought our first one in 1991 and this is our second one. We bought it because I like to have my head raised. And my husband has feet problems and likes to have his feet raised. So this was the only way we could make it work. We have the twin that makes a king, and so we each have our own controls, and we can set the beds the way we want. They have wonderful customer service.

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    Staff

    Reviewed Jan. 30, 2014

    I've had a Craftmatic for about 40 years. My first wife had a bad leg so she had to have something to prop her legs up with. And she used it as long as she lived. And then after she passed away, I went and got a new one. My experience with their sales rep and delivery team went real good. They was very knowledgeable and they come and put it up for us, and offered to haul the other one off. And I told them that I was gonna dispose of it. I use the bed every day and I am well satisfied with it.

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    Reviewed Jan. 30, 2014

    I’ve had a Craftmatic bed from 1973 or 74. And then I gave that away and I got another one. Then I was in Florida and I decided that I wanted another one and a bigger one. What I like about Craftmatic is it had heat in it. And then it moves up and down, and then it has a massage thing. I would recommend Craftmatic.

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    Customer Service

    Reviewed Jan. 29, 2014

    I’m old and having an adjustable Craftmatic bed is better and the elevated head helps me. The delivery of the bed was fine. Their after-market service needs improvement. I tried to call 2 or 3 times to find out an exact time and date, and no one seemed to know anything. Finally, some lady called me and gave me some particulars. So, I asked her to send me some paperwork on it, especially on how to control the bed 'cause they didn't leave me anything. And so eventually, and it was several weeks, I got a small packet of paperwork and stuff, showing me how to operate the bed. By that time, I already know how so it's no big deal, but they do need to do a little more work on their after-market.

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    Customer ServicePriceReliability

    Reviewed Jan. 29, 2014

    This is my fourth Craftmatic bed. It was 1990 when I first bought my first one and because of my experience with the product, that's the reason I called them this time. The comfort, their pricing, the customer service are what I like about Craftmatic. I bought two in Puerto Rico. Then the third one was in 1998. Then I called them back to buy another one. I don't care for the massage. I just care that it's adjustable. They have always been very reliable. The price given me has always been the perfect solution. They charge me what I really thought they should. The service has been swell and the product is something that I would recommend to anybody.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2014

    Craftmatic used to mail out these packets, where you'd get a free TV or something if you bought one. Or you could use that money towards a purchase. It was a long time ago and at the same time my wife had a herniated disk, and the neurosurgeon told her she could no longer be on a waterbed. We ended up giving it a try. I called them and found out all the different things that they could do. They had a heater at that time, and the adjustable bed and the vibrating thing, and I liked all the features. I know my wife fell in love with the vibrator right away. She uses it to go to sleep all the time. And the rest has been history. We wore the first one out, and so we bought another one. I tracked them down and found them in Florida somewhere.

    It was just after Memorial Day, and he was able to get me the sale price, even though the sale was just off. We bought our second one. They no longer have the heater, which I imagine is for safety regulations. We've been very pleased. The first time the guy came out, he was really nice, and I could still remember how nice he was. And the second time, they were incredibly late and they didn't call. We told supervisors, and they mailed us $50 and they were going to take of the problem. They should have called that time, but I would recommend them.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2014

    A friend had a Craftmatic bed and I told her I was looking for a bed, because I have Parkinson's and fibromyalgia, and I needed something more comfortable than just a regular bed. She told me about hers. They've had one for at least 20 years. She told me what good beds they were. She gave me their number and I called them. I LOVE my bed. I love being able to adjust it to put my feet up or down, or my head which you can't do in a regular bed. This bed has really helped me out a lot.

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    Reviewed Jan. 29, 2014

    We had been talking about Craftmatic beds for a long time. We had seen the advertisement somewhere and we'd been talking about it so we decided just to do it. We were expecting on a Friday and then they didn't bring it until the following Monday due to the fact that they only had one truck and it was already filled. We didn't have a bed so they put us up for a motel for the weekend. Anyway, the bed is perfect for both of our back and legs.

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    Staff

    Reviewed Jan. 28, 2014

    Craftmatic people told us from A to Z, all about the bed, and we were really excited to get it. And so after it got here, and they set it all up. I sleep in that bed because my husband has a sleep apnea machine which makes a lot of noise. It’s a fantastic bed because I have some health issues. Now I sleep soundly all night long. I don’t hurt when I get up in the morning. It’s just a very comfortable, relaxing sleep experience! I’m fixing to have knee surgery, and this bed will be perfect for me because it will help me get up out of bed since it raises up. It has so many features to it that we’re in love with! I would definitely recommend it to other people.

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    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2014

    I've had Craftmatic for the last 15 or 20 years. This is my third bed. I like that it's comfortable, it raises the head and foot, and there's massage if you want it but I don't turn it on too often. The people were great and courteous. They didn't show me how to operate it, but I don't think they needed to. They were very quick in getting delivery to me for my bed.

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    Staff

    Reviewed Jan. 28, 2014

    The first bed they brought was damaged. They had to bring another one out. They did fine. They were very polite. I like it real well. It does what I want it to do, which is to raise my head. And I can raise my legs up a little bit so it's more comfortable.

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    Staff

    Reviewed Jan. 28, 2014

    I bought a Craftmatic adjustable bed for my handicapped wife. It's easier for her to get in and out and she can move the bed around in different positions during the day. The sales representative and the delivery team were very good and I've already recommended them to two people here.

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    Staff

    Reviewed Jan. 28, 2014

    We got our Craftmatic bed back in 1990 and we still have it. We got ours when me and my husband was in a very bad accident and others said they could bring in a hospital bed because we need to be elevated. My daughter said “No” and got us Craftmatic beds instead. She bought twins and put them together because he needed to be elevated one way and I on the other way. I like everything about it. Our grandkids come over and get in this bed and sleep for hours. Everybody likes sleeping on that bed, and I love it too. Try it, ‘cause you’ll definitely love it.

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    Reviewed Jan. 27, 2014

    I've always wanted a Craftmatic adjustable bed. My wife had just had surgery and she needed to be in different positions like sitting up so this bed arrived by the right time. The adjustable part of it is our favorite feature where we can adjust it to watch TV or any different positions. This bed is just excellent.

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    Customer ServicePriceStaff

    Reviewed Jan. 27, 2014

    I had been looking for an adjustable bed for my husband who has acid reflux problems and I saw a Craftmatic advertisement. I also have a friend that had one and said they were a good bed. What I got was a split king, so that his can be up and mine could be flat if I wanted. I had been looking in Anchorage and the price was a little better. I wasn't very happy with the freight price which was outrageous. They charge $39 in Continental United States for freight and they cost me $1500 to ship it here! I argued that for a long time but I didn't get anywhere so I bought it knowing that that's what I was going to pay. I thought that was astronomical but they said Alaska and Hawaii are an automatic $1500 for shipping. Also there were a lot of calls back and forth on where the bed was but they did track it down and it was taken care of so I got it and they had a team come out and set it up for me so everything worked well. The whole bed is very comfortable and I was very happy with it.

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    Staff

    Reviewed Jan. 27, 2014

    Craftmatic bed is comfortable. I liked it. Their sales representative and the delivery team were good. I’m glad I got myself a Craftmatic.

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    Reviewed Jan. 26, 2014

    I would recommend Craftmatic beds. They're A++ overall.

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    Staff

    Reviewed Jan. 26, 2014

    We got two Craftmatic beds 19 years ago. My late husband and I saw it advertised some place. When one of ours quit working, we ordered two new beds and then put the one with the regular twin in our guest room. My husband's favorite feature of the bed is elevating it because he has hiatal hernia, and with the new bed, my favorite thing is the memory foam and the vibrator. They are really great beds and it's worth it because it has different elevations for different people's needs. It's great for older people like us especially. I'd recommend Craftmatic.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 26, 2014

    My parents had a Craftmatic and I wanted to get one that would help me with the legs that I have. The Craftmatic would allow me to put my legs up at night. Everything was good except when they delivered the bed, the legs were too high and so they very kindly called and got a new set brought out to me very quickly. But for whatever reason the gentleman that came to put on the second set of legs did not put the wheels all the way down in the socket. I'm a heavy-set woman and it broke the legs. Now if they had put the wheels all the way into the socket, it would not have broken. So that's the only complaint I would have. But they fixed it for me.

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    Staff

    Reviewed Jan. 26, 2014

    I sleep a whole better with my Craftmatic adjustable bed. I like to be elevated when I sleep because I have hiatal hernia and acid reflux. I had one before that had gotten old and some of the parts was tearing up on it, so I decided to get a new one. The reps at Craftmatic were great. I was well satisfied.

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    Reviewed Jan. 26, 2014

    I have four adopted children with special needs. I ended up getting two of them hospital beds because of their conditions, and I’m looking at that and it looks mighty comfortable, being able to change positions. So I decided to get myself a bed that is also adjustable. I went to Craftmatic because they've been around for years. And the reviews I read on different beds had a lot of problems. I’m enjoying my bed, it’s adjustable that I can go in, instead of in the living in my recliner, do the crossword puzzle or be on my iPad while my son is settling down to try to go to sleep. It’s comfortable. My Craftmatic bed has been great.

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    Customer Service

    Reviewed Jan. 25, 2014

    I've got a bad back and five bulging disks in my neck and in my lower back, so I was trying to get comfortable. I saw Craftmatic advertised on TV and got one. My favorite feature is that it's adjustable, although the massage is not that nifty.

    The guy that sold it to me was knowledgeable and explicitly said that it included delivery and setup. Everything was fine except for the delivery, which was terrible. They were supposed to be here at 4:00 that afternoon and they didn't come. I called the distributor and they had to put it in a truck and said they'd be here at 6, then 8. It was dark when they finally showed up. They were just going to dump it on the ground, but I told them, "No, you ain't leaving on your truck. You all set it up. We can't take this thing up!" After they realized I was going to make them take it back, they stayed and set it up for me, but they weren't happy. The bed is good, but the delivery was a disaster.

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    Reviewed Jan. 25, 2014

    I really like my Craftmatic bed. It’s wonderful. I was having a lot of trouble with my back. It was hurting me so bad, I couldn't really even walk. I have a lot of different medical problems that my Craftmatic bed is helping me with. It helps me sit up in bed. Craftmatic is great, good and fantastic.

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    Reviewed Jan. 25, 2014

    I got a Craftmatic adjustable bed because I love that I can raise my legs up. I broke my ankle four or five times so I really like this bed.

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    Reviewed Jan. 25, 2014

    My husband has a lot of health issues so we purchased a Craftmatic bed. He has arthritis and has had back surgery. And sometimes he has swelling in his legs and feet, and therefore being able to adjust the foot is helpful. He can’t sleep if he has to lay down flat. My husband loves the bed, and I just couldn't say enough about it. It made him have a lot more better quality of life. We would definitely recommend them to anyone.

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    Reviewed Jan. 25, 2014

    I've known Craftmatic for a number of years now because I used to get stuff in the mail from them. But recently, in the last three years, I have had problem with my back and my legs. So I said I would try it out. I went on the internet, found the number to call them and I spoke with them for a while. I decided to order the bed, and it's terrific. When I get up in the morning, my back is not hurting like it normally is on a regular mattress. And I can sleep with my legs and my head elevated at the same time without putting pillows under my legs. It's more comfortable that way. I can also adjust it to any height I want to. There's a massager on there; I can use the massager when I feel like it. It's excellent.

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    Reviewed Jan. 24, 2014

    About five years ago I had cancer and we had a conventional bed at the time, and having just a standard old bed was pretty rough so we purchased an adjustable Craftmatic bed. We also needed the bed because my wife has scoliosis. It’s working out fine. I like being able to elevate yourself to read or watch TV without having to prop pillows behind you to sit up. Craftmatic is very professional.

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    Price

    Reviewed Jan. 24, 2014

    My mom and stepfather had a Craftmatic bed for 30 years. After he passed away, I took one of the beds home for my back problems. I had some water damage in the home and the bed got damaged in the water and needed to be replaced so I decided to get a new one. I love the adjustable part but I think this bed is not as good quality as the old bed that we had. It's a good bed but I think they're overpriced.

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    Reviewed Jan. 24, 2014

    I don’t like letting my head down low, and I keep putting pillows. So I got myself an adjustable Craftmatic bed where I can just raise myself and my feet up comfortably. It’s been great. The bed is so comfortable that the first time I got it, I overslept. It's very, very nice and comfortable. I would recommend Craftmatic to my friends.

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    Sales & MarketingStaff

    Reviewed Jan. 24, 2014

    I've had my Craftmatic here since the 80's. This is my second Craftmatic bed and I just like it and all its features. I had no complaints in dealing with their sales reps. I'd definitely recommend it.

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    Reviewed Jan. 24, 2014

    People we know have had Craftmatic and we had seen it on TV and the internet. My wife was in the hospital and rehabilitation. She got home and we got her a hospital bed - the top and the bottom goes up, but the mattress was chintzy. She used that for a month or so but the mattress got to be a real pain for her so we decided to go for the better one so I ordered a Craftmatic. She uses it and I like the top going up and down easy. It suits her just fine. I got a lot better mattress than the other one by any stretch of the matter. We did have a little problem, a mix-up we got with the salesman. It was his fault but it got resolved.

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    Reviewed Jan. 23, 2014

    We liked the Craftmatic bed except that I think the mattresses was too thin and kind of bows in the middle, that was my only complaint. The very nice rep suggested that we put a topper on it, one of the foam toppers which I happen to have, and I had taken it off the other mattress since so I actually put it back on the bed and it's better with the foam. I expected a stronger mattress in person than what I saw on the picture, so I was a little disappointed and I thought that was misrepresented. But as far as the mattress working, going up and down, doing all that, it's comfortable that way.

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    Reviewed Jan. 23, 2014

    I'm an RN and I have a certification in Physical Rehab. If one of our patients was scheduled to go home and needed an adjustable bed, like if they had a feeding tube and can't lie flat, lots of times we could get a good deal from Craftmatic to send them home. I have a reflux and my doctor told me to sleep on three pillows. Those pillows end up on the floor before the night is over so I ended up deciding that I get an adjustable bed from Craftmatic. They were excellent. I had forgotten to ask the man that I ordered from if I could get a memory foam mattress on it and when I called him back to make sure I was getting a memory foam and to ask how much extra it would cost, he said nothing. I got an 8-inch memory foam mattress and it's so comfortable. The two guys that came in to set up the bed were excellent, wonderful and polite. They wanted to make sure that everything was just the way I wanted it. I had absolutely no problems or issues with them at all. They knew what they were doing and made sure I knew how to use it. I've used the adjustable bed for 45 years now. Nothing went wrong in the whole process which amazed me because usually you have one little stumble along the way but not with Craftmatic this time.

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    Punctuality & Speed

    Reviewed Jan. 23, 2014

    Craftmatic is a good bed. I haven't had any problems with it. My father bought it and three weeks later he passed away. I tried to give the bed back to Craftmatic and they said they don't do returns so I took it to my home. I like the bed. It's comfortable. You can adjust the head and the feet and really get comfortable.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Jan. 23, 2014

    I recommended Craftmatic to my mother after my father had triple bypass and needed an adjustable bed to come home to. The sales person was wonderful with my Mom and quoted that the bed would be delivered within a few days of the purchase (before my Dad would be home from the hospital). A few days later she was advised that the bed would be delivered within 30 days. After numerous calls and threats to cancel the order (already paid in full) they agreed to charge an additional 400.00 and get the bed within 7 days.

    Once the bed was delivered and installed my mother was thrilled and had great expectations for my dad to be able to use it, until a few days after installation she went to the opposite side of the bed and sat down. She found herself on the floor with the bed tipped up and everything that was on the bed (boxes and books) piled on top of her. The installation person had mounted legs in the middle of the bed and on one side but since he ran out of legs he didn't install any legs on the far side of the bed.

    After a number of calls they said they can send a tech to the house (within 7 more days) to move the legs but said it is ok to have anyone move the legs from the middle of the bed to the outside and that the legs they put in the middle were never intended to mount there and should have been on the outside anyway. So after a three week ordeal my brother reinstalled the legs where they should have been in the first place and the bed is finally ready for use. It's a great product but once the bed leaves the Craftmatic warehouse you are at the mercy of terrible installation personnel who are not Craftmatic employees but are contracted and could care less about the consumer.

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    Response from Craftmatic Adjustable Beds

    I am very sorry you are not happy with your mothers delivery. I personally spoke with you mother several times. The bed was promised for a Friday delivery. Due to weather it was delayed and would not have been delivered until the following week. WE paid the delivery company an additional $400 AT NO CHARGE to your mother to have the bed delivered on Saturday. Your mother indicated that she needed the bed there before your father came home from the hospital. We managed to find an alternate agent to make the delivery on Thursday, a DAY BEFORE it was originally promised. When I spoke to your mother she told me she was in tears because she was so happy with the bed arriving early. Unfortunately the alternate agent evidently had issues installing the legs. We offered to send a technician to move the legs but it was obviously quicker to have your brother move them. Again I am sorry for your difficulty but I do not feel your review truly reflects the effort we put into making sure the bed was there, and the constant communication I had with your mother. I even provided your mother my personal cell phone number so she could contact me if needed.

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    Staff

    Reviewed Jan. 23, 2014

    My wife had fractured her sacrum and we needed something for her to be able to adjust the bed to be comfortable. We found out about Craftmatic in the yellow pages. I love the way the bed fit inside my existing bed frame because we were able to save the headboard and footboard, which we love, from the old bed. And we love the fact that it had two different foams, one on each side of the mattress and the consistency. One was softer than the other and my wife liked the harder one. She could sit up when she wanted to. The delivery team was excellent. They did their job very well and were very polite. It was a pleasant experience.

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    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2014

    I had a Craftmatic bed for many years before and it got old and the mattress got bad so I decided to go with them again. I was happy with what they had before. I love the mattress on the new one. It's a memory foam mattress and very comfortable. I don't heat the house in the winter time and it keeps me warm. The frame is good and I'm totally happy with it. They were very quick. They came in, took the old one out and put the new one in. They did a good job.

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    Reviewed Jan. 22, 2014

    I was all messed up because I had surgeries and needed to have something that would support me more than laying down. I had heard about Craftmatic through TV ads. The sales and delivery people were great, knowledgeable, courteous, very friendly. They knew their craft and are an asset to the company. I enjoy the bed and its adjustability. It's a great product for the price. A lot of times they would give you discounts and things and also have sale prices so it's a good value.

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    Reviewed Jan. 22, 2014

    My wife wanted a new bed and she had seen the Craftmatic beds, and wanted to try one. I've got back problems and cancer. She thought it'd be better for me, too. The bed is definitely helping us be more comfortable. My favorite is the adjustability feature, how you can tilt the head up. The Craftmatic people were nice and very helpful. It was a really good experience. They took good care of us, and everything worked out really well.

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    Reviewed Jan. 22, 2014

    I had developed a problem from my job. I was working in an Indian casino, where they still are allowed to smoke in there. So, I was sleeping in a reclining chair for about 4 years. When I finally got some money, I decided I was going to get an adjustable bed. So, I checked a couple different brands and it turns out that the Craftmatic was the most economical, and works just fine for me. It couldn't have been a better experience.

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    Reviewed Jan. 22, 2014

    I really like my Craftmatic bed. I've had it for 20 years, a single bed. It was my sister who looked it up for me and got me to get it (I needed a bigger bed and I'd fallen out of my previous one because there wasn't enough room). My experience with the sales representative and the delivery team was good. Everything went well. I don't have nothing to complain about. They were courteous and showed me how to operate the bed.

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    Staff

    Reviewed Jan. 22, 2014

    My wife has back pains so we purchased a Craftmatic bed. She wanted some kind of an adjustable bed. The bed helps, but it's kind of occasional. Sometimes different kind of pains don't go away. But she still uses it. It helps her in different positions and so forth. Their delivery team was great. They set things up very efficiently. They were very smooth, and explained different parts and so forth, make sure I had all the parts and the paperwork signed. So, they were just a smooth operation. I would absolutely recommend them.

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    Sales & MarketingStaff

    Reviewed Jan. 22, 2014

    This is the second bed that I've had from Craftmatic. I had the first one for at least 10 years until the motor went out and they said they couldn't repair it, so I ordered a different one of Craftmatic. I am very much enjoying my new bed. I just can't lay flat anymore on the bed and I like to be able to rotate the head and the foot. My interaction with the sales and the delivery team went very well. They were very good. They set it all up and took the old bed back with them. It was a very good experience.

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    Sales & MarketingStaff

    Reviewed Jan. 21, 2014

    I'd been looking at different adjustable beds for a while. I did some research and talked to several people who had Craftmatic and chose them. I feel more comfortable in this bed and I like the adjustability, because I have an old back injury from many, many years ago and then I became disabled and I need to be able to elevate my legs.

    I was not happy with the sales representative. I had done enough research to know exactly what I wanted and although I told him what I wanted, he tried to talk me out of it. I found it odd because I wanted the heavy duty frame and he was trying to talk me into the standard frame, which was $300 cheaper. From a consumer point of view, he was trying to save me money. But what I had a hard time getting across to him was that I'm a large person. And I needed to know without a doubt that this was going to be able to lift me and the mattress and if someone should have to be in the bed with me, say to do my therapy or something like that, I didn't want to have the frame stressing under the weight if I had it elevated. I found it frustrating that he wouldn't just let it go when I explained it to him the first time. And then he messed up the order.

    Because I wanted the heavy duty frame, it was considered a custom order. I had asked to have the bed delivered on a specific day because I was moving into a new home. So I left my other home with the packers still packing, drove down to the new place to receive the bed, only to find out that it wasn't coming because it had to "be released" to be made, and it had never been released. So I ended up waiting an extra 2 weeks for the bed. So I wasn't really happy with that. But the guys that came in and delivered it were great. They were professional and didn't mess anything up. They set it up, showed me how it worked and took away all the packing and everything. It was great, and I love the bed. I just had a little bit of issues with the whole ordering and sales part of it. All in all, it was a good experience.

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    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2014

    I like the Craftmatic bed and I'm glad we got it. I've heard about the adjustable bed because a friend of mine had had one probably 30 years ago. She and her husband had gotten one. We needed one because my husband has severe back pain, to the point that we can't do anything about it and he's tried everything. He's gonna be 83 this year and I'm gonna be 82. He had in-home therapy and the head therapist told us to get a Craftmatic bed when I mentioned that we plan on changing the bed.

    At this point, I am enjoying the bed better than my husband does. He doesn't use it as much. Although when he does use it, it's a real necessity. We go to bed pretty early, and he likes me to be there too. The light doesn't seem to disturb him, and I'll put my bed up and read. We're enjoying our Craftmatic bed a lot. Everything went fine. The sales representative was fine and the delivery team was very commendable also. They did things just right.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2014

    Our experience with the delivery team wasn't good. We had to set the bed up ourselves. They were supposed to set it up. But I think what happened was they weren't experienced. They were just a delivery company that drops stuff of. I did call and Craftmatic made it good for me. They were gonna send a team out right away, and I said no my husband was already able to set it up. It was without any problem but they made it good.

    My husband had trouble sleeping, he slept in the chair a lot, so we needed a new bed. I'd seen them on TV and we thought that a Craftmatic bed would be a good choice. It does help my husband sleep better and we like its ability to move the mattress in the up position.

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    Staff

    Reviewed Jan. 21, 2014

    We wanted an adjustable bed because of back problems. I heard about Craftmatic on TV, and my husband did some research on it over the website. And then we sat down and decided to go with the Craftmatic. It's most definitely comfortable, and I like the fact that I can raise the headboard. Their people were great. They were courteous, took the time to listen, to cater exactly to my specific problems. I definitely will recommend Craftmatic.

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    Reviewed Jan. 21, 2014

    We have a set of Craftmatics, and the other one, the control for the motors was no longer working. I saw a Craftmatic ad on television so I went online and 10 minutes later had a new one ordered. My experience has always been excellent. Our new bed has a remote compared to our old one. We're familiar with Craftmatic and we would recommend them for everybody.

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    Punctuality & Speed

    Reviewed Jan. 20, 2014

    I'm 77 years old and my joints crack and creak and I thought that Craftmatic would be a comfortable bed for me. I like its adjustability since I can't lay with my head flat down. It needs to be propped up. The delivery team was a little too fast because they didn't give us a chance to look at it. But I can understand because they were in a hurry to get to Atlanta to a race. So they come in and put it up and left before we even got a chance to look at it. But other than that, they were fast and I thought if it's gonna cost 400 something dollars to send it back if everything's not right, they ought to be here at least long enough for you to check it out and make sure nothing's wrong. But I would definitely recommend them, I've enjoyed my Craftmatic bed and I think others would enjoy theirs.

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    Reviewed Jan. 20, 2014

    I have for years heard about the Craftmatic bed on TV advertising. I got out of the hospital and I had a bed in my den that we'd set up, kind of like a Craftmatic but it wasn't the same frame. So when I was able to go back to the bedroom, I told my wife we should get Craftmatic beds, which we did. Got two and hooked them together to take the place of our king-sized bed that we had. A couple of months before that, we bought a new king size mattress and box springs, and gave around $1500 for them. And I never could get comfortable on the mattress, but that's another reason why I wanted a change. Craftmatic helps us to be more comfortable and we really enjoy the bed, couldn't really have asked for anything better for the investment.

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    Reviewed Jan. 20, 2014

    We got the Craftmatic beds and we loved them. We got the Dual King Extra Long, and my husband's side had got a dip in it. At first when we ordered them, they didn't mention the size. So, my husband's side had a dip in it, so they exchanged my husband's for the firm one, and my side, the stitching didn't go all the way to the piping. They're still gonna send mine out, send a replacement for it. But the comfort-wise, I love it. I love it that my husband turns over and I don't even notice it. I love how I can sit up in bed, as my daughter says, I can do sit-ups or leg lifts without even physically doing them. As soon as I get the stitching fixed on mine and my husband has his fixed, I would highly recommend it.

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    Reviewed Jan. 20, 2014

    My husband has arthritis of the spine and so he needed something to be able to lift him up. But we needed something that didn't lift on both sides. We saw Craftmatic on TV and it had a lot of features, so we called in about it. The sales rep was really good while the installers did a great job and explained everything. The bed was the best choice we've ever made because it has helped my husband.

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    Reviewed Jan. 20, 2014

    My wife had back surgery and had a lot of restrictions after. She had to roll like a log and I had to help her get her feet in and out of bed. I thought she needed a bed that would help her be easier to get in and out of and where she could raise the head and everything, so I went to the Yellow Pages and found the number for Craftmatic. I called them and ordered the bed and we got it in a short period of time. Didn't take too long to get it. It's worked out pretty good.

    My wife was able to raise her legs and that helps her some time with her circulation. Having an adjustable bed that we could raise the head on really helps and she used the vibrator quite a bit, too. The only problem I had was after about 10 days, the vibrating motor did quit working on it. I called in and they said they'll get the part to the service man and in just a few days, he was over here and put this new vibrating motor on there, and it's been all right since. No problem. So all in all, we're pretty well satisfied with the bed. It was expensive but you get what you pay for. I would recommend Craftmatic.

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    Reviewed Jan. 20, 2014

    I was trying to get rid of a bed that I thought was horrible and was looking for a different bed that I could adjust. I found Craftmatic and they seemed to have some longevity as far as the company. That’s how I wound up with a Craftmatic. The bed really helps when you have back issues with its ability to higher or lower its height. And the mechanics of the bed is really good. It’s really built solid and nice. The only issue is that I did run into is I told them I needed like a medium-density mattress and they sent me this rock with a pillow-top on it and called it medium-density, and no it's not. You put a blanket on a cement floor, it's still a cement floor. And then they said they got this other one and go try the posturepedic one like it. So, we went and we tried it. Well, short-term it's fine, but as it warms up you sink into it quite considerably. So first they sent this hard mattress and now we have a soft one... I'm making due with this one. I'll see how long it lasts. But there should be a mattress in between hard and mush.

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    Reviewed Jan. 19, 2014

    I had a wonderful experience with Craftmatic because I now have a bed that I can sleep in. Before I was sleeping in my reclining chair for about 5 years. My mom came into some money and she bought me a bed and now my husband uses the vibrator. We're both in our sixties. I can sit up and put my feet up. I sleep in kind of like a "V" and now sleep all night long. The delivery team were excellent. We were remodeling our home at the time and I told them “You can't put it up, you have to just leave it in the boxes.” And they were fine with that. So it was my husband who put it together and he didn't even swear. It was so easy to put together. I love the bed! It's worth every penny we paid.

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    Reviewed Jan. 19, 2014

    I needed a bed that raised up and down so I contacted Craftmatic. I’m paraplegic and the bed is helping me. It’s all good. I would recommend Craftmatic.

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    Reviewed Jan. 19, 2014

    We saw some Craftmatic commercials before and my husband talked about wanting to try one someday. Since we had a little bit of money to do so, we decided to do that because we both have severe back and neck problems and we wanted something where we could maybe get in good position to relieve some of our pain. It helps somewhat, not really when we're sleeping much but mainly it's our problems. I don't think it has much to do with the bed because the bed is a lot more comfortable than what we had. Everything was great with their people. They were very down to earth, easy to talk to and very concerned about getting it where we wanted it.

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    Installation & SetupStaff

    Reviewed Jan. 18, 2014

    Back sometime in the late 70's my wife Jo had a difficulty, she had a problem with her back. At the time we were looking for something which would provide adjustable support. We looked at hospital beds and things of this nature. We reviewed the Craftmatic literature and it seemed that without having to go through all the rigmarole of a hospital bed that the Craftmatic would do the job. So we got our original Craftmatic which we used for a long time and it filled the bill for what she needed for the adjustability.

    Now on our second Craftmatic bed... Jo of course likes the fact that it's adjustable and the mattress is firm. We also like the fact that what we have is two twin sized pushed together to make essentially a large master bed and that they're independently adjustable on either side -- I like to sleep on a flat slab but she needs the support for her back -- and the thing that we both like the most is that when we go to sleep on it, we sleep all night and wake up refreshed.

    Our experience with the their sales and delivery team was fine. They brought everything in, nothing got broken, nothing got moved around. Although there was one small incident... The legs of this new bed screw into a box beam (the old bed was actually flat iron frame) and in most box beams if the thread isn't made too long you don't get to screw it all the way in. What you can wind up with then is unfortunately something that would work itself loose. That usually requires washers on the bottom and they didn't install the washers because they didn't realize the washers were in the box. We looked at it afterward and I just got under the bed and reinstalled the legs with the washers so that worked out fine...

    Overall we'd definitely recommend them, in fact we have many many times. They're a good solid product. I don't know about our new Craftmatic bed but the old one was built like a German tank. It was a good heavy thing riveted together and it survived an ocean trip to Europe, 3 years in Europe and an ocean trip back.

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    Reviewed Jan. 18, 2014

    I couldn't tell you how many years ago it was that my daughter and I went to visit my mother and stepfather in Pennsylvania and they had bought a twin set. They said, "We're gonna let you all sleep in this bed tonight and see what you think." It was heaven. I have arthritis of the spine and then after riding like that for eight hours it was well worth the trip to sleep in the bed. It has taken me almost that many years to get one, and I am enjoying it. No matter what position you put it in, it's comfortable. It has the two-sided mattress - one side's soft, the other side's firm. It's on rollers and I can move it. I just love it. People kept asking me, "Why don't you get one of these other beds that moves like that" and I said "Nah, I want a Craftmatic" and I said I'm gonna wait. So thank heavens, I'm still living when I got the chance to get one! It was splendid... I actually remember my salesman's name and he was just fantastic!

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    Reviewed Jan. 18, 2014

    My husband had problems with his back and I happened to see a Craftmatic advertisement and I told him about it and he said, "Well, let's try it," so we bought it. It's very comfortable and I like the thought of the vibrator in it. It helps my husband a lot. It's great to have one and it comes in handy when you're not feeling good.

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    Reviewed Jan. 17, 2014

    I can't sleep laying flat and I saw Craftmatic had an adjustable bed so I got a hold of them. It helped me sleep better. I like that it’s adjustable and it lets you sit up and all that. Craftmatic is worth recommending.

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    Installation & SetupStaff

    Reviewed Jan. 17, 2014

    My wife has MS, and I'm one of her caregivers, a 24/7 helper for her. We used to have the best California King Mattress set but everything is obsolete in five years nowadays. It had indentations and holes, and it wasn't comfortable. We chatted about Craftmatic, that it has the new mattress that you can turn over. This outfit has a great mattress that you can have: one side is firm, the other side is plush firm. You can rotate it, turn it over. She liked it so I bought two California King twins. When they delivered, they installed it together and when it's made, it looks like one big California King size bed. I would recommend them. The service was great and the installation was professional.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2014

    I have had a Craftmatic before. A relative of mine had a Craftmatic too that was old, about 15 or 20 years. It was still very good and fine and he told me that they brought it to the place and had somebody help him set it up. When I called, they had changed their procedure somewhat. My sister looked it up on the internet. I called them and talked to them and lined up everything I wanted. They came with the new bed and set it all up. I like the bed but the height is a bit too much for me and I am concerned about it. I'd like to have it several inches lower. Also, I put the remote down and I can't find it once in a while or I drop it on the floor. I like the old one where it had a direct line and I could hang that on the bed. I'd like to have a direct plug-in rather than a remote.

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    Reviewed Jan. 17, 2014

    Because I do not sleep well flat on my back, I wanted an adjustable bed. I got a Craftmatic and it is helping very much. I like the whole concept of being able to raise and lower it, and make it comfortable however my needs might be. Everybody took good care of me. It was very, very comfortable and satisfactory.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2014

    I have an issue with the bed that we bought and it wasn't helping my back and so I decided to go with Craftmatic. It has helped me become more comfortable and I am sleeping better. I love it. I like the adjustability and the massage. The experience with the sales rep and the delivery team was no problem. I never met anybody. It was generally over the phone. They were nice, very professional, no surprises, everything was disclosed.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 16, 2014

    I wanted a better bed than what I had. I also wanted one that was adjustable. Craftmatic was on the TV, so that’s when I called them. I have acid reflux and some nights it helps when the bed is raised. And other nights I watch TV. So, it was just a combination of things. My favorite thing about the bed is I can lower the legs and the back, and raise the back. I got the memory foam also because the mattress was too hard for me, and the memory foam is better. The massage is okay - that could be improved on.

    When I called, I was given all the options that I needed. I got to make my choices and the service was excellent. The delivery was great. The setup, the guys were very good. And they just came in and did their job, and hauled everything else away. And then when I called about the mattress, I wanted to return it, but they offered me the memory foam and I took it and am totally contented now.

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    Staff

    Reviewed Jan. 16, 2014

    The experience with Craftmatic was excellent. They are accommodating and will do anything they can to help you. I've already recommended them.

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    Reviewed Jan. 16, 2014

    My dad had a Craftmatic bed. And when he died, I took it. He had soiled the mattress. I'd tried different things: cleaning it and spraying it, and the odor was gone. But I called to get a new mattress and through the course of comments that I made and different things that happened, they ended up selling me a bed and mattress to replace his. The first guy I talked to lied to me, so I wasn't happy. I called to ask if I could buy a mattress locally that would bend for the bed, and he said no, that I have to buy a Craftmatic so I set it up to buy the mattress.

    I told my brother, and he said "Well, you could get a mattress anywhere because a lot of them bend nowadays." That made me mad because I could have bought a mattress here in town cheaper. When I called back, whoever I talked to told me that he should have never said that, and that he said he was going to take care of me. He said since my dad had the bed so long, he would send me a new bed, a new mattress for the price of the mattress. And so I said okay and he did. I got the bed and the mattress, but something wasn't right with the mattress and he sent me a regular lower price mattress. I didn't care for it for support, as much. It was okay but the first one I got just seemed better.

    I would tell whoever I'm recommending it to that you have to make sure you don't necessarily believe everything the salesman tells you, because after all they're salesmen. They feed you all these lines. I'm happy with the bed and the mattress. It is comfortable. It does raise and lower, like it's supposed to, and massage.

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    Reviewed Jan. 15, 2014

    I've always been interested in getting an adjustable bed so I went ahead and got in contact with Craftmatic online and had the bed delivered here and we love it. I love he adjustable part of it because I have a problem sleeping in a conventional bed. I have to be elevated so for a few years I had been sleeping in my recliner and now I can sleep in the bed. I just elevate it a little bit and it works fine for me. It was an extremely restful and painless experience.

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    Reviewed Jan. 15, 2014

    Craftmatic is both practical for medical reasons and comfortable, and it just has been totally satisfactory. I first heard about Craftmatic in the late 80's or early 90's when we had seen an advertisement in the newspaper. So we called and that's when we got our first Craftmatic, which we had until last summer. We had to get rid of that last summer for reasons that had nothing to do with the bed itself. We just wanted to have another Craftmatic because we like the bed.

    My favorite thing about the bed is being able to move up and down the head and the foot. For me particularly, because I'm supposed to keep my head elevated and my feet also, which leaves me in sort of a V position. But it makes it very easy to do that, and it's much harder to do it with pillows. It has also been helpful to my husband when he had a back problem and had to stay in bed flat on his back for a couple of days. It was nice that he could be sitting up without having to strain himself, by using the bed.

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    Reviewed Jan. 15, 2014

    Years ago, I saw Craftmatic advertised on TV and it was something that I always wanted. This past year when I decided that I wanted a new bed, I chose the Craftmatic. I searched locally first but wasn't able to purchase it. So then I went online and Googled it. Everything went perfect with the sales and delivery people. I couldn't ask for better service. The bed is perfect. It's so comfortable and I need to sleep with a bit of height so I have the ability to raise the head of it. And my husband enjoys it as well.

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    Sales & MarketingStaff

    Reviewed Jan. 15, 2014

    It was years ago. I bought a Craftmatic in the 50s or 60s and that one wore out. And I got another one just recently. My wife died and I can't stand sleeping on that great big bed anymore. That's why I'm buying this new one. I never had any problems with the sales representative. The new one has not delivered yet. I'm sleeping on one right now. I like all the features. I like the dependability and haven't had any problems in all the years I've had it. Just change the batteries and the little wand in this last one. The one I got now and the one I'm getting is a wireless thing. The only thing is I'm always just scared that I'm going to lose the remote but it's hard to lose it in the house. The best part of Craftmatic is it's hassle-free.

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    Reviewed Jan. 14, 2014

    I have very severe arthritis. For the past several months, I've been sleeping in a recliner because I can’t lie flat. I've seen Craftmatic beds in magazines. So I thought about treating myself so I bought Craftmatic bed and it was the best purchase I've ever made. It’s wonderful. However, the people who delivered the bed were a little on the rude side. I asked them to show me how to use the bed and they said, “That’s not our job.” Maybe they were just having a bad day. I don’t like to complain but that was the only thing that could have been better. I recommend Craftmatic beds. I tell people about it all the time. Everybody who comes into the house has to see my bed.

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    Reviewed Jan. 14, 2014

    I had a bed and I had trouble with it. I ran across Craftmatic in an advertisement, called them and talked to the sales rep. I said I can't have it delivered until I get the carpet down on the floor. So I said about 3 or 4 weeks, and he arranged everything and I called him back in about 3 or 4 weeks and we set up a delivery, and everything worked out the way we talked. I find the bed very comfortable and I sleep much better. They are very good to deal with. Even the delivery guys called. On the morning that it was supposed to get delivered, I didn't hear anything. And I called them and they called me right back and said "We'd be there in an hour". They came in, set everything up, and were out the door.

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    Reviewed Jan. 14, 2014

    I had seen Craftmatic on television and I looked them up because we needed an adjustable bed. Both of us have back problems. Sleeping on this bed has made us more comfortable. We love the vibration feature for our back and legs and the bed elevates enough that my husband doesn’t have any reflux. We're very happy with the bed and with the people who provided it. The Craftmatic people were fine, professional and very courteous.

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    Reviewed Jan. 13, 2014

    I had brain surgery, I couldn't lie down, I had my head operated on and I had to stay sitting up. I was sitting up in the hospital bed, and when I come home I would have gone to lie flat and I couldn't, so my husband got on the computer and was looking for a bed that would go up and down like that and he found Craftmatic. He investigated them all and decided he would get one. We got it and we're using it and it's great. I'm still lying up, in an upright position so it's been good because it's hard to stay sitting straight up if your feet are out straight, you need to be able adjust with it. They did a great job. It was very good.

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    Reviewed Jan. 13, 2014

    I heard about the brand before. My other bed was hurting my back so I got an adjustable bed from Craftmatic. So far it has helped my back. My favorite feature on the bed is when you can move it up and down. My experience with the sales representative and the delivery team went great. I've already recommended them to friends.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 13, 2014

    We'd been looking at adjustable beds and Craftmatic was far less money than some of the other ones out there and they have a really good reputation. I contacted them on the internet. That's how I started. The experience with the sales and delivery people was all good. I've got a bad back and it's hard for me to sleep flat. So I sleep with it on an incline, the back is raised so I can sleep on my back. And it also has a vibrator and all that good stuff. We're very pleased with it. Everything went really smooth and fairly quick delivery. The fellas drove eighty-some miles from Eureka. It was a good experience and they hauled away one of our old beds

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    Reviewed Jan. 13, 2014

    The Craftmatic bed is incredible. Both of us have different sleeping habits and this makes sense. It's a great bed. We were able to use different modes. It has two different pads - her side and my side - plus it can lay flat and also was heated. It solved all my problems with sleep because I have trouble sleeping on a flat bed. We were extremely happy with it. I would recommend it highly to anybody and have recommended it to a lot of friends. It was well worth the investment.

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    Reviewed Jan. 13, 2014

    My doctor wanted me to have a different bed. I found Craftmatic on the internet and bought it. Their representatives were absolutely great. They took down my old bed that had to come down in pieces. It came all apart and it's all in fine piece. They packed it away for me out in my storage shed and they were really gracious about doing it. And that was part of the deal when I bought the bed is that they would do that. As for the bed, I like that I can keep my feet up higher than my heart.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2014

    I had gone through a very, very trying time. My husband had cancer and we were married for 51 years and I had to take half of my bed. We had a king size bed, but it was two twins put together, and I had to take one of them out and put a hospital bed in from my husband. After four months he passed away and I just couldn't myself to bring the other bed back in and I said I wanted a new bed. I had heard about Craftmatic and decided that because I was hurting so much inside, I wanted some comfort. The bed cuddles me anytime I needed cuddling.

    After 10 years with my original Craftmatic bed, the mechanism stopped working and so I said, I'm going to call them and see if there's anything that they can do. They were very kind and gave me what I considered a good deal on the brand new bed. I said they could take the other one and fix it and use it for something, but they said that they didn't do that, but would move it anywhere I wanted to. I decided to have them move it upstairs for my grandson to use. They brought my new bed in and the old one upstairs and my son-in-law was able to fix the electrical thing that made the bed go up and down. So now my grandson has my original bed and I have my new one. The new bed still comforts me like my old one.

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    Reviewed Jan. 12, 2014

    My son was telling me about Craftmatic because I was thinking about buying one from Nexus firm. He said, "Why don't you go with Craftmatic, see how they are and what's going on with them." I did and I got the bed. It's for my mom. It raises her legs and the back so it helps her to get up. The vibration of the bed is great. It's good for everything you would need it for. It's a great experience.

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    Reviewed Jan. 12, 2014

    My daughter's mother-in-law and father-in-law had a Craftmatic bed and they liked theirs. I like the idea of an adjustable bed because I had 5 back surgeries. And it makes it easier to get up and down out of the bed. I'm going to have arthritis in my back from all of those surgeries and it's just more comfortable. My experience with the sales representative and the delivery team was very good. They were very courteous and helpful. They showed us how everything works before they left. They were very helpful and they cared about how it was going to help me, not just the customer but the individual and that made me feel even more comfortable. We were working everything. I have recommended them since I've gotten them.

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    Reviewed Jan. 12, 2014

    I got a Craftmatic because I had to sleep sitting up in a chair. The doctor has been the one that told me about them. We had it purchased in '89. I like it. In fact, we're getting a new one as the mattress is getting really bad. We had no trouble sleeping in it and I can sleep in different positions as needed. Sometimes I need it real high, sometimes I don't. I can get it in the right position, I can at least sleep. I love my bed. I wouldn't be spending $3000 again if I didn't.

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    Reviewed Jan. 12, 2014

    I had Craftmatic already about 10-12 years ago. When my husband got down real sick, we got Craftmatic then. I just wanted to change. I love my bed! I can go to bed and sleep all night! It's just nice all the way around and had memory foam. That's why I got this kind. I love that. Everybody was great. The man that came out here and brought it, they were nice, they done real good. So I would recommend them to anybody.

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    Reviewed Jan. 12, 2014

    I saw Craftmatic in the yellow pages in the phone book. Everything was wrong with me and I wanted an adjustable bed. They were very nice and attentive. They did a good job and were professional.

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    Reviewed Jan. 12, 2014

    We had Craftmatic before, two singles. My wife is in a hospital bed now. So when we had the fire, we replaced it with a king sized. It's a good bed. I like the vibration. I haven't found anything better for my back. I use it every night after being here all day. It gives good relief.

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    Reviewed Jan. 11, 2014

    I needed a new mattress and my granddaughter said, "Grandma you better get a new one." So they ordered it for me. When my husband was living, he got me a Craftmatic bed 25 years ago. That's where I got the idea because it was always a good one. My experience with the delivery team was good. We had no problems. The one thing I'm having trouble is its high. I just have a problem getting in and out. They made it as low as they could. They took the wheels off. My favorite part of the bed is it's comfortable. It helps my back. I would recommend it to anybody.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 11, 2014

    I was looking for a bed for elevation of my legs. I looked at Craftmatic beds. I went to the local furniture stores around here and they seemed to be the best in pricing. The saleslady was wonderful and the delivery team was great. They did a wonderful job, delivered it on time, and put it all together in half hour. Everything was good. And the bed has helped me very much. I like the two different kinds of elevation; both are helpful.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2014

    When I was in the hospital, I liked the adjustability of the beds there, they were more comfortable. I have back problems. I had heard of Craftmatic on TV and decided to contact them. They were very good. They had to call me back because I'm blind and had to wait till somebody was home to help me to view the order. And when the gentlemen brought the bed out, they took the other mattress to my brother's house for him, to drop it off. It was very nice of them so he wouldn't have to have a truck to take it himself. I raise up the back so that I can sit up in bed. It was a very easy experience.

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    Reviewed Jan. 10, 2014

    I've had some back problems for a few years and everything else I've tried has failed. I went to the consumer complaints website because I was looking at different mattresses and I only found good things about Craftmatic. So I decided to try them out. I love my Craftmatic bed. It adjusts to whatever I need it to adjust to based on the pain level that I'm experiencing. Their people were also awesome. The salesperson I spoke to, he was very patient. He addressed all my concerns and I was pretty comfortable with going forward after talking with him. I've already recommended them.

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    Reviewed Jan. 10, 2014

    I wanted an adjustable bed and got a Craftmatic bed. You can set it, lay in bed and watch TV. The sales rep and delivery team were very good.

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    Reviewed Jan. 9, 2014

    I just seen Craftmatic ads over time. I didn't know anyone who had one, but I wanted a bed that was adjustable, so that came in my mind. I had a hip replacement and I was sleeping in my recliner for a while and I thought why don’t I just get a bed. And then I thought if I get older, I might need an adjustable bed and if I have to find myself eating in bed or something like that. I don’t have to be propped up by pillows. My favorite feature about the bed is I can lift my head up. The bed is just very comfortable, even if I don’t make any adjustments.

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    Reviewed Jan. 9, 2014

    My son was the one that heard about Craftmatic and got in touch with them to get the bed for my husband. When he was alive, it was wonderful. I could raise his head and feet up. It was good for him but he has passed away since. I have the big bed by myself but... It was very good and it served the purpose that we needed for it.

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    Reviewed Jan. 9, 2014

    My girlfriend had a Craftmatic bed previously and she wanted one and it's been 15 years. I thought I should try one out and get it for her birthday. That's the only reason I got in contact with them. I love the bed. I enjoy watching TV with my head lifted up. It's great. It's everything they say it is and I'm happy with it.

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    Reviewed Jan. 8, 2014

    I already had a Craftmatic bed, a queen size, and I was happy for 20 years. I'm disabled so I wanted an adjustable bed. The remote went out on it and they wanted $600 to replace the remote so I ended up getting a new one. I love the bed and my favorite part is it being adjustable and the massaging. My salesman was very helpful, worked with me, explained things to me and was good.

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    Price

    Reviewed Jan. 8, 2014

    I heard about Carftmatic a long time ago. We watch a lot of television in bed and I have back problems off and on so I figured of trying it. We did go to a home show and tried different beds, they weren't Craftmatic but they were more money and I called Craftmatic and their price seemed regular compared to what we tried out. I enjoy the bed but it's really not doing a whole lot on my back. I like that I can sit up and watch television. Everything can always be better.

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    Reviewed Jan. 8, 2014

    I purchased the Craftmatic bed back in August because I have two back surgeries and a lot of pain and injury and a damage to my right leg so I really needed time to elevate my legs and massage. I would work in any way. I have not been disappointed at all. I've been very, very pleased with it. I would recommend it.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 8, 2014

    I don't like to sleep with pillows but I needed something. I found that I could tilt the head and raise the legs of the bed which is also good for someone my age and so I got it and I'm using it. The thing that helps me is that I don't have to use the amount of pillows because I'm a restless sleeper and I fall off the pillows. So that helps to keep me propped up. The representative was very nice and very helpful. The delivery team was great, fast, and quick and picked up. My experience with it is very good. The only thing I wish is that the instructions were a little bit more. The Craftmatic people didn't tell me about how long the mattress will be good and the little things that you don't think of until you've been on it.

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    Reviewed Jan. 8, 2014

    This is not my first Craftmatic bed, I had one before as in 1996, I had blastomycosis which affects the lungs, so I'm on oxygen periodically. The bed would elevate my head, and now my remote control finally deteriorated and when I laid down on it, I could tell where I'd laid before even though I kept turning it. So, it had served its purpose. We looked up on the Internet to find where we could order one. I like the feature where I can elevate my head as much as I need to without having it go all the way up.. It has the massage in it and stuff. The new one doesn't have everything thing the old one had, but I didn't use that much of those anyway.

    The delivery team was okay. I told them I wanted it the same height as my old bed, but they told me on the phone when I ordered it, it would be an inch higher. I didn't check it before they left and it's about 4 inches off the floor, higher. When I boost myself up on it, I'm about 4 inches short. I'm 81 and I got an artificial hip so I worry about sliding off the mattress and hitting the floor but so far, so good. I'm careful. They didn't put the headboard on either because they didn't have the right things to put it on. They left me a whole box full of ankle irons. I talked to somebody the other day, and they were going to check into it. Somebody called me and said they were going to send me some 3-inch legs, and to call her when I got them, and they would send somebody out to put them in and install my headboard. My first experience was nice, but this one had a few glitches. I should have checked it all out before they left. They were in a hurry too, because they had other deliveries and it was getting dark.

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    Reviewed Jan. 8, 2014

    I have trouble sleeping at night. I was sleeping in a recliner a lot so I inquired because of that and then through the years my husband and I both have had bad knees and different problems and the Craftmatic bed seemed to be something would be helpful for us. And it has been helpful. I like being able to adjust the head and foot. Everything went well with the sales representative and the delivery team. It was good.

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    Reviewed Jan. 8, 2014

    It's been over 20 years ago since I've been a customer of Craftmatic. My wife had trouble sleeping and she needed to be propped up at night. We ordered the bed and it went well. They were courteous and knowledgeable. And the bed is good and comfortable.

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    Reviewed Jan. 7, 2014

    I've heard about Craftmatic for many years. My now-deceased husband was having lots of back problems and I decided to buy one for him, which was about 12 years ago and he loved it. He passed away in 2004. My son who is now living with me had been having a lot of problems with several back surgeries. So he was using his dad's bed, but the frame is broken. The motor was perfect and I thought I could get it fixed and called the company. You can't get it fixed without buying a whole new bed part so I decided to get him a new bed, so we bought another brand new Craftmatic.

    This time it had the Tempur-Pedic and it was even better than the first bed which we thought was wonderful. He's using it now and loves it. We are sold on these beds! It also has the vibration and the warming. It lulls you to sleep and it's very comfortable, and if you want to be in bed and watch TV, you can prop yourself up and be comfortable, and not have to try put pillows behind you. It's been a wonderful experience.

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    Reviewed Jan. 7, 2014

    My friend has a Craftmatic. We needed a new bed and they really love theirs and so we decided to call and that's how we got in line. We did some research between that and a couple of other different ones, same models. I'd heard about Craftmatic before and it's one of the most popular brand names out there for an adjustable. My husband is a contractor and has a couple bad falls. He had bad back injuries and after reflexes, he said that it helps and also with both of us. I love the adjustable feature and being able to watch TV and looking up and reading. I wear progressive lens glasses and so it is tough unless you're propped up high enough to see the TV. It makes a difference definitely. It's a great product and I'm enjoying it very much, it works well for our needs.

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    Reviewed Jan. 7, 2014

    I’m 70 years old and I've had trouble with my legs lately, the past few years. I read about Craftmatic in one of the consumer books and thought I’d give it a shot. I’m very, very happy with the whole thing! I sleep better than I had for years. You can put your body in any position. When it’s time to change the sheets, the whole bed lifts up so it makes it easier for somebody like me. I’m thrilled with it!! It’s one of the best things I've ever done. I have recommended it to a couple of people but they think that it’s so costly. But they don’t realize that once you get it, it’s well worth the investment.

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    Reviewed Jan. 7, 2014

    I’m a bookkeeper for a lady who is now 95 years old. And she has aides 24 hours a day and it was getting difficult lifting her up out of bed. And she refused to have a hospital bed as well as her family. We saw Craftmatic advertised so I made a phone call. The guy who answered was very, very delightful and the family approved everything. And the company was outstanding. We could not let her know so while she was sleeping in front of the TV, the delivery gentlemen came. They took out the old mattress and everything and set her up on her new one. She had no idea anything even transpired. We got her bed all made up for her. And that night, one of the aide that was there pressed the button and she couldn't believe it. “Oh, my gosh, she goes, you people must love me. Look what you did for me.” And she’s been delighted with it ever since!!

    The only thing she doesn't like is the vibrator. We worked everything out for the delivery and the delivery people were magnificent. They boxed the old mattress for us in the box that everything else came in so that we could pack it away. It’s been a godsend because the girls now don’t need two girls to lift her because she’s dead weight. So it works out very, very well. Everyone that I dealt with at Craftmatic were also a delight. They were very helpful. There was never, ever a doubt. Sometimes you’re told something and it’s not that way. That never, ever happened. They were right on the mark.

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    Reviewed Jan. 6, 2014

    I had a Craftmatic bed and I bought it in ‘83 and it lasted about 30 years so I bought another one. I got a bad back and I like the adjustable feature as I can’t lie flat. The experience with them was excellent. Excellent service, excellent delivery... They’d just done a good job.

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    Reviewed Jan. 6, 2014

    I saw Craftmatic on some television ad. And then I did a little online research and they seemed to be as good as anybody else or maybe better. I tend to sleep in awkward positions and wake up with a sore back. When I put it in what I call the "hospital position", you can't toss around as much. Secondly, I have a little bit of a breathing condition, which isn't bothering me that much now, but I'm thinking down the road it might be kind of nice to be able to sleep in the elevated position. So far I’m happy with the bed. It's not cheap, but I knew that going in. I'm satisfied, I'm not feeling I've been used.

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    Reviewed Jan. 6, 2014

    We've had Craftmatic bed in '84 or '85, and we got a little aged on it and we moved. We gave it to our grandson and we missed it. I was online and happened to catch it under adjustable beds. I thought, "Wow, here is Craftmatic and we have that" and so we gave it a try and see what's going on. The bed is comfortable. It did everything right.

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    PriceStaff

    Reviewed Jan. 6, 2014

    I have back issues. I've heard of Craftmatic in advertisements, so what I did was go online and I decided I would take a look at them first. I liked the different options I can take and I liked the price. I like being able to lift my legs and take the pressure off my lower back. I am absolutely enjoying the bed so far. The sales representative was really nice. He explained all the different features and what's the benefits for each one. And the crew that came in that set the bed up was just great. They came in and they did everything. They set it up for me and showed me how to use the controls. It was very good and I liked my experience with that.

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    Reviewed Jan. 5, 2014

    I had a herniated disc in my back. I was supposed to find a different bed than what I was using so I got a Craftmatic bed. It has been helping with my back for years. I like the adjustability of the bed. The Craftmatic people were great. They were good.

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    Reviewed Jan. 5, 2014

    I had been having a lot of problems with my back and I heard about Craftmatic through TV advertisements that they showed and it sounded interesting so I went for it. It's the best investment I have ever made. The massage is wonderful. Everything was excellent, I couldn't have asked for better.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Jan. 5, 2014

    I have a very good experience with the Craftmatic Adjustable bed. I ordered over the phone and the guy was very good. He was very assisting and knowledgeable and excellent except the guys who were installing. Both of them seemed to be new. I understand that a company hires new people, but one of them should be experienced. I don’t think the guys who came to install it were as good as they advertise. I like the bed. I use it but I had to buy a topper. The mattress was not soft enough for me, but otherwise it is working perfect. I don’t like the massage because it is shaking so I don’t use it. But I would still recommend them to a friend.

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    Customer ServiceStaff

    Reviewed Jan. 5, 2014

    I first learned about Craftmatic through their advertisements for having hospital-motion beds. That was what we were in the need for, a bed that would help with my mom's disability. Her favorite thing in the bed is the ability to be able to set it at different heights. My experience with the sales team and the delivery team went great. They worked well with us. We were in the process of moving. They waited until we were where we needed to be, and everything was very smooth. Their customer service, their skills, their understanding of what we needed... Because when we went to order the bed, we actually were going to order something different, and he actually listened to our needs and suggested something that works better.

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    Reviewed Jan. 5, 2014

    The sales representative and delivery team were fine. We enjoy the bed and its adjustability. I had decided to get this bed for my husband. It was a way to deal with the propping up of pillows. It did work out exactly as I had hoped for. We are totally happy with it. I use it the way I use regular bed, but when I am sitting and watching TV or reading, I put the back up.

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    Reviewed Jan. 5, 2014

    I wanted a bed different from everybody else. I wanted Craftmatic because I read a lot in bed, and I wanted the back to rise up because I was having a lot of trouble with my pillows. I would go to sleep and fall over, and I wanted a bed to hold my back up, it was really the main thing I was looking for so that's what made me pick the Craftmatic: I like being able to raise the head of it up. Their delivery team was fine and they did what they were supposed to do, or what they said they would. If somebody wanted a Craftmatic, then I would recommend them.

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    Reviewed Jan. 5, 2014

    I've known Craftmatic my entire life. I've seen their ads on the television and magazines. After my husband passed away, I decided to buy a Craftmatic bed as part of my promise to him so I can be comfortable sleeping because I spent months not sleeping very well ever since he was diagnosed with cancer. The Craftmatic bed is the most wonderful bed ever and getting on it is the best part of my day. I have MS and my legs can be pretty swollen and my feet pretty sore at the end of the day. I have absolutely no complaints or whatsoever about the bed. The mechanism is all wonderful. The gentleman who came and set it up were the sweetest, kindest young man ever. From ordering it online to them coming and setting it up, it has been absolutely perfect and I have not had one night's problem with it, not one moment.

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    Reliability

    Reviewed Jan. 5, 2014

    I've known about Craftmatic for a long time. Probably through TV commercials more than anything. At that time we were caring for a handicapped son and it was starting to really hurt his back, so we needed that with help with our back pains. It did help with the back pains, and we like raising our feet and head. So far this has been the best bed. We bought my son a no name adjustable bed and within a year we were having to replace motors. So far this Craftmatic has been reliable.

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    Reviewed Jan. 4, 2014

    I'm happy with the Craftmatic bed. It was a positive experience.

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    Staff

    Reviewed Jan. 4, 2014

    My Craftmatic bed has helped me so far. Their sales rep was very good. Their delivery team has showed me how to use the bed and answered all my questions. Overall, my experience with Craftmatic was lovely and I am pleased.

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    Customer ServiceStaff

    Reviewed Jan. 4, 2014

    I saw a Craftmatic ad on TV and I have always wanted one for years. I like that I could raise the head up and I wanted a firm mattress, and so when I saw it on TV, I wrote the number down and then I called and they explained everything, and I bought it. I am enjoying my bed and everything was fine. The Craftmatic team was very courteous, explained everything and I was very satisfied with them. I told my sister about it and she has ordered one.

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    Customer ServiceSales & Marketing

    Reviewed Jan. 4, 2014

    I got in touch with Craftmatic because it was impossible, because of pain, to sleep in my bed, even though I have a bed that was only two years old. Each bed I tried, I couldn't position myself correctly without a lot of pain. Craftmatic had been advertised in many, many places and it was supposed to be one of the best and so I called, and got it just about a year ago. The delivery went fine. One time shortly after I got it, the bed froze. The remote wouldn't help me at all and I was panicky about the thing and so I got service. There was something about a black box underneath the bed which was not written up in the directory and the instruction book which annoyed me no end.

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    Punctuality & SpeedStaff

    Reviewed Jan. 4, 2014

    Craftmatic is fantastic. I've become like a handicapped and I needed a hospital bed. I found it in the yellow pages. So I called that number and that's how I got the bed. I need to have my feet up in the air. I usually use three or four pillows to get up so I said, why do that? Get a bed that will bring my back and my feet up. So that worked out perfect. I am enjoying the bed. It's very nice. They did very good. Everything was delivered on time and everything I was supposed to get I got. The service was a little late but only an hour or so. That's not a big deal. It's excellent. I have no complaints because I needed a bed and it fit the purpose. So it worked out good for me.

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    Reviewed Jan. 4, 2014

    This is our second Craftmatic bed. We've enjoyed them very much. I have a health problem and the bed helps me out considerably.

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    Staff

    Reviewed Jan. 3, 2014

    We have been sleeping more comfortably since we bought a Craftmatic bed. I have slept in a recliner for years, and my husband has a bad back and the bed has helped us. The reps were okay and know what they were doing. Our experience with Craftmatic was pretty good.

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    Customer ServiceInstallation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 3, 2014

    My husband and I had a Craftmatic about 15 years ago, which we owned for several years. We initially saw it on television. They still run ads now so that's what led me to buy another one. My favorite is being able to raise and lower the head. I can sit up and read while watching TV. I did all the ordering on the phone, and of course the set up people were very professional and very nice and the installation went very, very well. I have no complaints. It's the best thing I've done for myself in a long time.

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    Reviewed Jan. 3, 2014

    We are in our early 80's and we both like to sit up in bed and read, and we thought that getting an adjustable bed would be a good idea. We decided to call Craftmatic and had them set it up, and we have loved it. I set the massage when I take my nap after lunch and I go right to sleep and when it sets off, I wake right up. That works for me. We have recommended Craftmatic already to people.

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    Reviewed Jan. 2, 2014

    I had a stroke three years ago and my bed was worn out. I wasn't sleeping well. So I decided I need a new bed. And I saw Craftmatic on TV. I only have a few years to live so I wanted to get something really comfortable so that’s what I did. Everything was just perfect and great. The bed is comfortable. I sleep really well in it. And I like the way it adjusts to your body form. It’s great flat. It couldn't have been better.

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    Staff

    Reviewed Jan. 2, 2014

    Craftmatic is on commercials and my dad needed a new bed. I got the bed to help my dad out. Everything was great with them. My dad loves the bed. He likes being able to move it to any position and the massaging part. It's the best bed he's ever had and he is more comfortable. He sleeps better than he ever has before. He just tossed and turned and now he doesn't.

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    Staff

    Reviewed Jan. 2, 2014

    I have a disability which was starting to make it difficult for me to raise up in bed. So my goal was to find something that would work and so I looked on the internet for the beds that have the head part raised. This is where I found Craftmatic. I ordered it and it went without a hitch. The team put it up together and it just didn't seem like it took them too long. They were very good. And the bed has been doing exactly what I was hoping it would do. I'm able to get myself in and out of bed okay. Otherwise, I'm bedridden unless I had somebody to help me get out of bed every morning. I would definitely recommend Craftmatic. It's everything I wanted it to be.

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    Customer ServicePrice

    Reviewed Jan. 2, 2014

    We were looking for an adjustable bed for my elderly mother. She needed help getting up so we went online and came across them. I'd heard good things about Craftmatic from my aunt and their price is also better than other adjustable beds so we bought from them. They really helped in picking out the bed and what kind to get and what she would need and setting it up. I was just very pleased with the whole experience... fantastic customer service!

    My mother has passed away, but while she had it she even wrote them a letter saying how much she loves it. I would definitely recommend them to others.

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    Reviewed Jan. 1, 2014

    My husband has a bad back. He could not sleep because he had both knees replaced and he was sleeping in a recliner for quite some time and I just thought, duh, why? And I get on the internet, look at Craftmatic and called them. The delivery team was fine and so was the sales person. My husband is able to sleep in bed now. I like the adjustability of the bed. It's the best thing I've done.

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    Reviewed Jan. 1, 2014

    The Crafmatic bed has been a life-altering experience for my husband. His doctor suggested that he start sleeping elevated. We tried the Sleep Number and Tempur-Pedic beds but we just were not satisfied. Finally, we tried Craftmatic and it was wonderful. He can have his side up the way he needs it and I can have my feet up if I want up. I don't have to be in the same position that he's in. It has been just awesome.

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    Sales & MarketingStaff

    Reviewed Jan. 1, 2014

    I was having a lot of back problems and trouble laying, and I had seen the Craftmatic bed as an advertisement. The sales representative was fine. I had no problem with him or the delivery team. They brought it right in and set it up for me. I like the adjusting feature of the bed. The bed might be worth a try for somebody especially if they are having problems.

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    Sales & MarketingPrice

    Reviewed Jan. 1, 2014

    I didn't in particular want an adjustable bed. I have an extreme bad back and I have bought the memory foam bed and that didn't work for me. I bought the Sleep Number bed and that didn't work for me and prior to going to the $5 ones, I used the top of the line survey and that didn't work. Craftmatic was the next step. It has offered me substantial relief. I was averaging about 2 hours sleep before the thing would cause me to get up and with the Craftmatic I can get in a full four hours before I have to get up. So it has doubled what the other ones would do.

    I raised the feet about 6 inches and then did the same thing with the head and lay on my back on it and it gets the pressure off my spine. The massage and vibrating features are nice sometimes when I had a busy day and I am really tensed. The vibration will cause a bit of a relaxation and the massage shakes the kinks out of it. Sales was pretty straightforward. There was no pressure. I told them what I wanted and they provided it. The delivery team brought it in, set it up, told me how everything works and they did everything they were supposed to do. The price is a little bit steep.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 31, 2013

    Craftmatic was in the AARP magazine and my disabled daughter had moved in with us and she needed a bed. She is bedridden. She likes the adjustability of the bed and the comfort. The delivery team was outstanding. They were fast and clean. I could not believe how fast they did it. I wish I could use them for whatever stuff we had. They were good. It was easy to setup and take care of. She came very fast and they had the bed here within a week.

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    Sales & MarketingStaff

    Reviewed Dec. 31, 2013

    I wasn’t comfortable with the bed I had for 15 years; I had to sleep with my head propped up higher and the pillows got to a point that it wasn’t doing it so I said I will try one of those adjustable beds. It was my brother who first told me about Craftmatic beds... so I purchased a Craftmatic and so far this bed has helped me sleep comfortably, been using the headboard feature a lot. Had a very nice experience with their sales rep. I have no complaints. The delivery guys even showed me how to use the bed when they came and set it up.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2013

    I'm 80 years old and I started having some trouble with my legs and I was going to the doctor and try to figure out what was wrong and finally I couldn't even move. I couldn't stand up and they found out that I had a tumor in one of my spine and I had to go through extension of surgery to have it removed. I spent two months on a rehab center and had a lot of pain. At night I couldn't sleep on a regular bed. I had a Tempur-Pedic bed and it didn't do me any good at all. I got rid of that and I figured with the Craftmatic, I could put it in any position to get the more comfort I could get and I found that it is absolutely the best bed I ever had.

    The only problem I ever had was the motor of the massager in the bed went bad and I called them and about four days later they sent me a new motor and then they told me to call them when I got the motor. Two days after that, a man came in and put it in, so I am really happy with the service. The service was impeccable. Within a week I had the motor in. Most places you would wait a month or two, but they gave me great service. I have a great mattress on it and it works perfectly every time. It's a great bed.

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    Punctuality & SpeedStaff

    Reviewed Dec. 30, 2013

    We went looking in the stores because we needed another bed. And we saw a Craftmatic but it was too hard. So we decided to get a hard one and the other side was soft and it’s beautiful. The Craftmatic people were courteous and helpful took the other bed out and it was very quick. They were great.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Dec. 30, 2013

    I’ve had back problems and so has my husband. We’ve always wanted a bed. We decided that we would buy one. The sales representative was pretty good. We hit him hard about the price change. Initially, he told us one price and then he ended up changing it, but we wanted the bed so bad we just broke down and bought it. But he was very nice. I was very unhappy with the delivery part of it. Unfortunately, one unskilled particular representative stripped one of the little pieces that go on my bed. So I had to wait maybe about another week to have the part delivered. But once I got the bed and it was up and going, it made up for everything. We absolutely adore it. It is really, really helpful for our back, for our comfort level, and it helps with sleeping. I love the fact that the feet elevates but the massager is my favorite. The feet portion that adjusts the bed is my husband’s favorite.

    I would recommend it to a friend or a family member, and I actually have several. The only thing is the customer service etiquette. When you call in, it gets transferred around too much and in terms of the time that they get back to you.

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    Reviewed Dec. 30, 2013

    Long time ago, I could not afford a Craftmatic so I just thought about it. After I had my surgery done and I need an adjustable bed that would help me get up and down, I called Craftmatic and bought it. There were some hardwire that come with this bed that is supposed to fix the headboard and footboard on it. The delivery team never put it on the bed and I don't know how it goes on and I want to put my headboard to keep my pillows from sliding up every night. But I like the adjustment cord on it which helps me get up. I made my head raise more every night, I can't sleep flat. Overall, I'd recommend Craftmatic.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2013

    I had a friend that had a Craftmatic bed and she had been very pleased with it. So that's why I contacted them. I needed a bed that I could raise for my husband. He has Alzheimer's and he has gotten to the point where he can't raise himself up and sit up. But if we raise him up with the Craftmatic bed and get him into almost a sitting position, then we can just raise him up and stand him up. So the adjustment of being able to raise and lower the head and foot of the bed is the feature that I wanted. I called the Craftmatic company and I got a sales representative who was very cordial and very nice and answered all my questions. I enjoyed my conversation with him. The experience with the rep was excellent. I'm pleased with the bed.

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    Staff

    Reviewed Dec. 29, 2013

    Craftmatic was accommodating and they answered all my questions. I was having a lot of trouble with my mattress and I wouldn't get a good night's sleep. There was a TV commercial on them so we called. I have been able to adjust the bed to get to where I'm comfortable to sleep. I like the options that it has on it. I don't use the massage thing much but I love how it raises me up a little bit. The Craftmatic people were great. I have no complaints.

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    Staff

    Reviewed Dec. 29, 2013

    My husband got in touch with Craftmatic. We wanted something we can recline, the different positions in the bed. My husband figured that would be the best thing to get. If you’re having a little pain here or pain there, you can always get it in a position that’s suitable for you to help you relax more, be comfortable. But we have a problem with the remote. We had a very nice experience with the sales representative and the delivery team. So far, it’s beautiful. We have already recommended them to someone.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 29, 2013

    My husband is a little bit disabled and we had gotten a hospital bed for him. It just didn't work out well. We looked at some beds in stores, adjustable beds, and I didn't like any of them. Then we saw the Craftmatic bed and I called and a woman gave me a great, big, huge price on it and I told her, "Well, I'll have to think about that for a little bit." And then Patti called and talked to some man about it and the price was very, very reasonable. So we ordered one. It came a few days later. There were two gentlemen from Medford that came over and set it up for us and my husband absolutely loves it and he's very comfortable now. I would recommend them to anybody. I would give the highest recommendation there is. It's got a vibrator and he's got bad knees and oftentimes, he will turn the vibrator portion on it on for a few minutes and it's easy for him to get in and out of bed. We bought the queen sized and it's perfect.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2013

    I've heard about Craftmatic for years, but I was looking for an adjustable bed and looking online, it was one of the highly rated ones and I just looked at the different features on it and decided to go with that. I got it for my sister. It helped keep her head elevated. She is quite comfortable. The experience with the sales representative and the delivery team was fine. They came right in and set everything up quick and got the job done.

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    Customer Service

    Reviewed Dec. 28, 2013

    We already had Craftmatic bed. It was a king and I didn't want that anymore so I purchased a Craftmatic. I did it over the internet and the telephone and everything was fine. I like the fact that I can tilt it up because I have a bad back (I can't sleep flat) so it's helping me.

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    Reviewed Dec. 28, 2013

    My family, my sisters and my brothers both have Craftmatic and one of my best friends had one. They told me it's a good bed and so I decided to get one. The experience with them was very good. I had no trouble. They did pretty good. My favorite feature is being able to adjust it. It's wonderful. It makes me sleep better and my legs are up and it's just excellent.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2013

    The first year has been great. The reason I got the bed was because my husband was having severe back problems and it was difficult with him during that time. When we moved, I took that opportunity to buy the Craftmatic bed so that if he has that problem anymore, I’d be ready for it. The sales representative was fine. I wasn’t here during delivery. He got here a little early and I got here too late to see him. I would have preferred being able to talk to him but that didn’t happen. But I would definitely recommend Craftmatic. The fact that it raises in the back makes it easier for my husband to get in and out of the bed.

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    Staff

    Reviewed Dec. 27, 2013

    We had a real good experience with Craftmatic. We had bought a Craftmatic bed probably 10 to 15 years ago. We still have that one but we decided we wanted a king sized bed rather than the single. So we got the king sized one. The sales representative and the delivery team did a very nice job. We like the adjustment feature. You can set it most any level you want, from flat all the way to sit up and watch TV or whatever you want to do.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2013

    My ex-in-laws had bought a Craftmatic bed years ago. I was sleeping in a waterbed and my back started giving me problems. So I was talking to my ex-in-laws and said, “Do you still have that bed? Do you still like it?” And they said yes and told me what brand it was. They told me their mattresses need to be replaced and they were 28 years old. When I originally went online and was researching these beds, I called and the gentleman asked me a series of questions and then he says, "Okay, this is what I would suggest for you." And I said, "How do I know it’s going to work for me?" He says, "Trust me." He was right on target. And the delivery was just wonderful. They set it up and showed me how to operate it. I love the adjustable portion and I have absolutely no back problems. It is spectacular.

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    Customer ServiceInstallation & SetupSales & MarketingPriceStaff

    Reviewed Dec. 27, 2013

    We had been researching the beds. My mother has Parkinson's and has various health problems and she is in an independent living in a retirement community. We were looking for a bed we thought would have a vertical lift for her because she is just not very mobile as far as getting up. We asked several people around the home that had different adjustable beds and we were doing our own research too, but there was one lady from Pennsylvania that had a Craftmatic and Mother just seemed to be more drawn to that and it is always by referral. In short, they have had a vertical lift, but now we are understanding they don't do those as much.

    The sales rep was not good. When I called he kept telling me yes, they had a vertical lift. I asked him half a dozen times does it have the vertical lift? And he said, "Yeah, yeah, yeah." He was talking over me. And of course when the delivery team comes, they were excellent. They knew what they were doing setting up. It all went well. Then I called the manager and I said, "Look, we have a problem. They are telling me no vertical lift, what's the deal?" He goes back and listens to the conversation and he agrees with me. They took responsibility and they didn't back down and say, "No that didn't happen". So he just asked me if I could keep the bed and them sending the different height legs, maybe two more different heights and see if that would work for us. They did that and we had no problem. He reduced the price of the bed because of it not being what we asked for. They worked with us and the bed has been great. It has been good for my mother. We didn't get the vertical lift but they were able to send us different size of legs to make it higher, so we made it work and we have been very pleased with it

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    Reviewed Dec. 27, 2013

    The first Craftmatic bed I had was over 21 or 22 years ago. It was a king size bed. I didn't buy it because I had any disability. I enjoyed it (being able to raise it up and down when I read and watch TV) and it was still in good shape but then I ended up giving it away. After giving it away I ended buying an air mattress. But I just missed my Craftmatic so much I decided I'm going ahead and get me another one. So I bought it for the second time, only a twin this time :)

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    Customer ServiceStaff

    Reviewed Dec. 26, 2013

    I was in a car accident. I have an uncle that previously had one before years ago, so I decided to get a Craftmatic. It was a great experience. They were very organized and very understanding in helping to do everything. They are very helpful in phone and in person. My favorite thing about the bed was that it raises up (both the foot and the back) and it was very comfortable to sleeping.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2013

    One of my friends at work bought one of the Craftmatic beds for his parents when they were having some health problems. We just thought it would be a good buy to get an adjustable bed where she can get her head up at night time. Everything went really well. The only problem we had was the van lines that delivered. They were supposed to deliver on a certain date and they didn't deliver and it was kind of mixed up and I had to get the sales guy to get in contact with them to make sure we got the bed. Overall it was what I expected out of what I've heard from their reputation and everything... Nevertheless the bed has definitely helped my wife. She sleeps a lot better at night.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 26, 2013

    My husband was in the hospital for 96 days at the beginning of this year. I purchased Craftmatic bed since it was beneficial for him to come home to have an adjustable bed. I had no problem dealing with the purchase of the bed through fax and email. The delivery staff was right on the money. They worked with me with the schedule of trying to get my husband out and home. And they set up the bed before he came in and it worked out perfectly. This was the easiest part of bringing my husband home. We ended up with a king sized with two doubles. So I have one, too, and I love it. I can bring my back up to read and he can’t lay flat so he has his adjusted the way he needs it. It was wonderful and absolutely great. Everything went smoothly as it possibly could.

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    Installation & SetupStaff

    Reviewed Dec. 25, 2013

    I researched online, checked out a few and decided to go with Craftmatic. I’m having some health issues so I bought the bed. I love it, it’s wonderful. I had no complaints and their sales rep and delivery team were really good. I couldn't have went anywhere else and got the courtesy and the setup. They set it up for me after they moved the bed for me. I have no regrets buying the bed. It was great.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 25, 2013

    I saw the commercials and called Craftmatic because I knew I needed help getting up... I had to have a back surgery. I had a water bed (had it for 37 years) and I was having trouble getting in and out of it. I didn't really want to get the hospital bed so I figured that a Craftmatic bed would be good for me. When they first brought it, there was a little thing with the setup but they fixed it. I have had great customer service and everything.

    I didn’t think I was going to be able to get as well as I did and I did and I accredit the bed a lot for that because I can set it up and then get in and out and don’t have to struggle. I truly like it. I have recommended them to my friends.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2013

    My mother and my sister both have Craftmatic beds and when I started having difficulty sleeping with moving around all the pillows all night long, I decided it was time to get serious and I would need a new bed anyways, so I asked them about it and they highly recommended it and so I got it. The experience with Craftmatic was wonderful. I went online, got a telephone number because they won't give you pricing or anything online but that's good because they are very nice and friendly.

    It's almost like dealing with family when you talk to them, that's how friendly they are. They are willing to bend a little and accommodate you in any way. They are enthusiastic and love their beds and treat you like you are family. I like the fact that when I am slightly elevated, I feel much better and I can raise my legs because I have poor circulation now that I'm older.

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    Reviewed Dec. 24, 2013

    I had been in the nursing home for four months. My architect son who lives in Chicago felt like I needed a bed that would raise and lower. I didn't want a hospital bed so I've been thinking about it. He kept asking me to check it out. I was dragging my feet because at that time I was not getting out of the house. I opened our Wyne, Arkansas phone directory, saw the ad from Craftmatic and called. I talked to a very nice man and he carried me through because I was not sure whether it would work or whether we could afford it. I talked to him and they delivered it. We liked it immediately. My favorite part is that I can raise my head and feet because I've had back surgery three times and it helps me... and it helps me read at night and see TV at night.

    Their people were helpful and they still are if I need something. I needed some risers on the bed legs and they have those. I ordered those. They came and they worked on it. I was concerned about the noise that the vibrators make and there is not a lot you can do if you are not on a concrete base, but they sent me some hard rubber things to put on the legs that would absorb some of the noise and that was good.

    We've mentioned them to some people and they said, "You know we're interested in that." From our side, they may get a customer.

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    Reviewed Dec. 24, 2013

    My sister bought a Craftmatic bed and she talked to me about it. She seemed to enjoy hers so I decided I’d buy one too because I have acid reflux and a bad back. The bed was well worth it and I enjoy using it. And the people were good. I was satisfied with them.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Dec. 22, 2013

    I’m 80 years old and I’ve had two knee operations in the past 5 years. I was finding it a little difficult to get up and get out of bed. Then I saw that with Craftmatic, you can raise your head. So I called and I had a lot of good luck with the person on the phone. The people that delivered it were on a bit of a hurry - they didn’t give me much time. But they did put the bed together correctly and left me all my instructions. I’m using the bed to get myself sitting up. I can get out of bed easily; otherwise, it was a struggle. I have recommended Craftmatic.

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    Reviewed Dec. 22, 2013

    My husband has trouble with his back and he’s been having trouble sleeping until he got the Craftmatic bed. Craftmatic has helped my husband a lot. He and I enjoy our bed so that we don’t get acid reflux and my husband can raise his feet. He likes where it massages him. Also, my experience with the Craftmatic people has been really nice. They were very kind and polite. The men set it up really nice, and they had clean feet. And the lady who called us on the phone was very nice.

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    Reviewed Dec. 21, 2013

    I have arthritis in my shoulder, on my side. If I lay in flat, it hurts like crazy. I’ve been sleeping in a recliner and my wife decided it’ll be a good idea if I got a bed that sits up so I can basically sit up and sleep. I told her that I like the Craftmatic, so they looked it up online and they called the number. The salesman was very helpful. He told my wife with the size of my son and I, we didn’t want a double even though it was just for me. A queen, because it gave a little extra length, would be the thing. VERY, VERY NICE. I get a real good night’s sleep. I like it real well. :)

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    Don increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with Craftmatic Adjustable Beds, Don increased their star rating on Dec. 26, 2013.

    Updated review: Dec. 26, 2013

    I did finally receive some information as to when a technician was going to be coming out and the parts were delivered. Originally I was told that a technician would be coming out the same day as the delivery with the missing parts, but that didn't take place. Finally we did receive the parts and a technician came out three days later and took care of assembling the bed. So the bed is assembled, we are using it, and we're happy with the product. I did talk to Mark at Craftmatic and he asked if I would change my star rating and I am comfortable with that. At this point, I am more satisfied with their customer service. At first I was kind of getting the runaround, but that's been addressed and I'm okay now. They did resolve the issue.

    Original Review: Dec. 19, 2013

    During recent research on adjustable beds I contacted the Craftmatic Adjustable Bed company and spoke with a very pleasant sales rep concerning the product and cost. I received the information I needed and then the sales rep brought online a gentleman who claimed to be part owner of the company who proceeded to provide much more information which I found helpful. They both noted that I would be receiving the "White Glove" delivery which too sounded very good. So I purchased the bed. I was told I would receive emails providing documented info about the bed and would be contacted to schedule delivery. I should have been concerned when I did not receive the email but was contacted 3 days later to schedule delivery. Short story, the bed was delivered minus a few parts which I was told would be delivered the next day and a technician would be out to complete the install the same day. The parts did arrive as expected; however after several calls to the service department, sales department, delivery, etc. I do not have any idea when the bed will be completed. I understand that mishaps happen such as missing parts at delivery, but I do not understand nor accept not being called back when promised. The lack of customer service at time of delivery makes me wonder if I keep the bed and need service how will that go. Thinking about returning bed.

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    Installation & SetupStaff

    Reviewed Dec. 19, 2013

    I had seen a commercial for Craftmatic. I was thinking about it and I went out pricing them, not the Craftmatic, but an adjustable bed. I couldn’t get more than a five-year warranty on the motor which is the most common thing to go out. And the mattresses break down very easily. So I decided to check with Craftmatic. I went online and I was reading about it and thought. That’s why we decided to go with Craftmatic. Everybody was great. And we’ve only had one problem... The massager went out and I thought they were going to send us the motor. They sent it to the person that came out to reinstall it. He took the old one with him and he was here and gone. It was fantastic! And there was no cleanup from the setup or when the fellow came out to replace the motor. Everybody did just what they should.

    The only thing that I regret that we didn’t do was to get two - we just got a single. I like my foot up higher than he does. But I was trying to save a few bucks because I thought if this doesn’t work out and it just doesn’t fly, I’m going to be out of money. So I just didn’t do that. And now, I’m sorry I didn’t send the extra money. It would have been SO WORTH IT! We LOVE the bed. We’ve got two dogs which are bigger but we’ve got three cats. We don’t have any issue with them under the bed getting into anything. It’s called animal safety. We’re VERY PLEASED.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2013

    I saw Craftmatic on television back in 1990 which is when I had my first bed. At the time, I was on disability with my company because I’ve had difficulty with my back. So I got the bed and I used it. It was just fine for me. It worked well and I kept using it. Somehow, the mattress felt thinner and the motor didn’t work. But this was after almost 10 years. So I got the queen-sized bed for the RV and for the house I got a king-sized bed (they’re two single beds). I had that for probably close to 10 years, too. That one broke and when I called to see it get fixed, people were less than cooperative. Apparently, the company was with somebody then it went to somebody else. The second company said, “Well, there’s nothing we can do for you.”

    For probably close to a year, I was trying to get these people to buy me another bed so that I could actually sleep with some kind of integrity. While the bed was broken, I had a lot of problems because of the positions. And if I sleep flat, it’s even worse. Finally, they backed off and decided that my time with them is over. So my husband and I talked about it. I decided I was going to get another bed and that we were going to pay for it ourselves. I got a queen sized bed in March or April. But this time, the bed has a soft side and a hard side. I chose the soft side and after I had the bed for a while, the side of the bed that I’d get in kind of caved in. But it’s definitely the mattress. The rest of the mattress is okay and I’m able to use the controls and have it positioned where I want. It’s so much better for me than it was before. I would recommend it to a friend.

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    Punctuality & Speed

    Reviewed Dec. 19, 2013

    I got the Craftmatic bed for my father. He’s 92 and needs help getting in and out of bed. I thought it would help him with the fold up part to rest better. The experience was very good. When the first bed came in and it didn’t work, they sent it back and brought me out another one later. It went fine. It seems to be holding up well. Everything they said it would do, it did. I don’t have any problems with it or anything mechanically. So far so good. My father likes it a lot, especially the massage.

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    Reviewed Dec. 19, 2013

    Because I have a number of physical conditions that I need to have my back and head elevated, I purchased this bed. It’s the best thing I ever did!! I couldn’t go to bed without it. I’d rather have that than my car. It’s helped me so much. Everything was great.

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    Staff

    Reviewed Dec. 19, 2013

    My father and my mother owned some old Craftmatic beds. We donated those and I bought him a new one. The people there were all great. And the bed helps him get in and out of bed. There’s nothing that means much more to me than my father, and to have something that helps him is a blessing.

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    Staff

    Reviewed Dec. 19, 2013

    I’ve known about Craftmatic for several years. But my husband has sleeping problems, and his pillows weren’t doing it, so it helps to be upright a little more. Health-wise, basically, we needed something that we could raise the head up if need be. So we chose to purchase a Craftmatic. It didn’t take them no time to set it up. The gentleman that came to sell it was really nice and explained everything. He was very informative and very polite. I already have been telling my family about this Craftmatic bed.

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    Reviewed Dec. 19, 2013

    My husband was unable to sleep on a flat bed. We bought the first Craftmatic about 30 years ago. My husband passed away in November and I still enjoyed sleeping on that bed so I ordered a new one shortly after he passed away… and I’ve been enjoying it ever since! The fact that I have some problems with my back sometimes and I can adjust it to wherever is most comfortable. My preference is the availability of making it suit however I want to be that evening. I would recommend Craftmatic to anyone.

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    Reviewed Dec. 19, 2013

    I bought one of the queen sized and I was going to keep my king sized headboard because I love my headboard. I LOVE my bed. I like the fact that I can raise up the head. That is why I bought it. I always had to sleep under a massive amount of pillows or a bed rest. And usually, in the middle of the night, I’d fall off of it or fall down from it. Now, I have the bed front top elevated five seconds. That sounds weird but I held the button down. I just start off at ten and I’m down to five. And I just leave it that way. When I make the bed up in the morning, I leave it where it is with my pillows on it. Everything else is made up perfect. The only thing is I just don’t have to mess with putting the head back up. I have already recommended Craftmatic to several friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 19, 2013

    I had one Craftmatic all my life. It finally went kaput after 35 years, so I wanted another one. My daughter went online looking around and found one. When she called to question, she had a couple of questions - the lady that worked with her was really helpful and she ended up ordering one. Everything was good. The people put the bed to my height and showed me how to work it. They did everything they said they would do. Everything was on time. Everything worked out great.

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    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2013

    I am enjoying my bed! I enjoy the features that I can lower and raise the bed and I don’t have to use 20 pillows to be propped up. But I did have a repair done. The one that would have delivered my bed and set it up were also the repairmen that came. Very friendly and very nice. It was a good experience! They called me either the same day or the next day to set up the appointment which would have been the following day. They were very prompt. No problems with Craftmatic.

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com