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Craftmatic® Adjustable Beds Reviews

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About Craftmatic Adjustable Beds

Craftmatic sells adjustable beds and mattresses in twin, full, queen and king sizes. It offers three models with various features like wave massage, child safety locks, anti-snore positions and built-in lights. Each model comes with a remote control. Customers must order an adjustable bed over the phone and can return any product within 30 days.

Visit www.craftmatic.com
Pros
  • Wireless remote controllers
  • Safety lights and locks
  • Programmable positions
Cons
  • Can’t order online
  • Must pay shipping for returns

Craftmatic Adjustable Beds Reviews

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    Page 21 Reviews 2780 - 2930
    Verified purchase

    Reviewed Sept. 24, 2014

    I like Craftmatic. I just have one problem though. If I lift my head, I slide down. I don't know what can solve the problem. But other than that, everything's okay.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    Our customer service department will call you to see how we can solve the problem.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 24, 2014

    We owned a stationary platform bed for 19 years. It's custom made for my house. I've had different mattresses over that but we've finally replaced that with a Craftmatic and so far I've noticed that the Craftmatic is better for my wife. This is a motorized adjustable bed and it's a very smart way to sleep. I have a really sick wife and it gave her somehow more flexibility because she has to be elevated when sleeping, and I don't have to be that high, so it's made it very convenient for us.

    Getting through to Craftmatic on the phone is very difficult but eventually you get through. That's the only fault with them. You can't always leave a voice mail. When the message came on, it automatically went to another voice that said that extension box is full and can't accept anymore message. You never get a chance to do anything. Lots of times that happened. But other than that, their politeness and efficiency is perfect. From the purchase to the young lady I spoke to on the phone before I really bought the bed until I had gotten the bed, everybody who I dealt with has been very professional and very good. I had to make some adjustments just recently. They responded, did what they had to do, no issues.

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    Reviewed Sept. 24, 2014

    Love our craftmatic bed. It is everything we expected and more.

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    Verified purchase

    Reviewed Sept. 23, 2014

    I was told I could find electric mattress pads anywhere but have been unable to find twin extra long. Am still trying to figure out how to heat the bed this coming winter.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    We do have the heat units available. I am having a customer service representative contact you to assist in ordering them.

    Verified purchase

    Reviewed Sept. 23, 2014

    I was having problems with my back - lots of pain - and I wasn't satisfied with my mattress. I decided to try an adjustable bed of some sort and purchased a Craftmatic bed. Since using the bed, it's much better. I don't use the up and down features as much as I thought I would but I was really excited about getting that feature as I have been in bed a lot because I have been going through a health challenge but just the overall comfort of the bed is sufficient to me. The experience was good. And if I had to do it all over again, I don't know if I did enough research but I did make the right decision.

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    Verified purchase

    Reviewed Sept. 23, 2014

    The Craftmatic Bed is all that was promised. Having the ability to raise and lower the bed at the head and the foot has made sleeping easier.

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    Punctuality & Speed

    Reviewed Sept. 23, 2014

    My kids purchased the bed for me. There was a part that came in a little later but everything was taken care of in a matter of a couple of days. It wasn't anybody's fault, I think it just happened in the packing. Anyway I seem to be resting really better now. I can raise my head up - I have to and I do a lot of that - and can raise my feet up if I want to. I have also used the massage. The Craftmatic is really good.

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    Verified purchase

    Reviewed Sept. 22, 2014

    These beds have really helped my husband, it has been a blessing.

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    Verified purchase

    Reviewed Sept. 22, 2014

    I’ve had a pretty good experience with my Craftmatic bed. I actually got one 25 years ago, and I recently bought my second one. I wouldn’t have gotten another Craftmatic if I didn’t like the first one. I do see a couple of things that could be improved. They could probably do away with the wireless remote and get back to something that you can hook fast to the bed, because if the remote falls on the floor, and you got the legs and head elevated, you can hardly climb out and you’ll have a hard time getting the remote. They need to find a way to anchor the remote because when it falls out, you’re in trouble. Another thing is the heated mattress pad. When you run the bed up, it makes a wrinkle right under my lower back. The heated pad is really nice in cold weather but it’s a pain in the lower back.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 22, 2014

    This is the second Craftmatic bed I have purchased and I could not be more pleased it is very comfortable and so much quieter than the previous one with its new motor and remote system. I was also very pleased with customer service and delivery was prompt and professional. In summing up I would recommend this product and its company to anyone.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2014

    Everything was very pleasing and every one was very courteous, professional, and nice. It was a gratifying experience. I'd buy from them again if I had to. But I know I'm not gonna have to because I have a 25-year guarantee. I purchased the Craftmatic because I was in a serious accident, was having back pains and wasn't sleeping good. I sleep a lot better now. I really enjoy it.

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    Verified purchase

    Reviewed Sept. 21, 2014

    I’ve had a Craftmatic bed for over 20 years. I had it repaired to the point where it couldn’t be done anymore. Also, the bed framing was worn out. So I bought a new one. I like the adjustable that raises my head. I have a bad back and that feature makes it easier for me to get up and down and out of bed.

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    Verified purchase

    Reviewed Sept. 20, 2014

    We have had our Craftmatic bed for about 5 months. It is very comfortable and I enjoy the features. We have the split King and have no problem making the bed. I would recommend this Bed to anyone.

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    Customer Service

    Reviewed Sept. 20, 2014

    My experience with Craftmatic has been good. I only had one problem with it. When I got the bed, I couldn't get the wave to work and when I called and asked them, they said you have to turn on the massage first and then press the wave button. And I don't like that. I don't like the massage cause that jiggles and moves too much but I like the wave feature cause it's very soft and soothing.

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    Verified purchase
    Staff

    Reviewed Sept. 20, 2014

    I love the bed. However finding bedding is difficult due to the longer mattress. I wish I had known I had to ask for "dorm" sized sheets and mattress pads. Everything I purchased was too short. Thanks to Craftmatic's follow up contact, she filled me in right away!!! Love the bed. We are both sleeping better.

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    Staff

    Reviewed Sept. 19, 2014

    My mother was using a 20-year-old craftmatic bed that her father used before her. We are very satisfied and pleased with the new bed and are sure it will be used for many years to come. Would and do recommend them to friends and other family members.

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    Punctuality & Speed

    Reviewed Sept. 19, 2014

    I ordered a twin bed as my bedroom is not too large. The bed was delivered quickly and the two gentlemen set it up for me. I have enjoyed the bed very much, especially the fact that I can lift the bottom up and rest my legs and feet. I also enjoy the massage feature and especially the remote control. I certainly would recommend this bed to anyone.

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    Verified purchase

    Reviewed Sept. 19, 2014

    I am enjoying my Craftmatic bed. I had one small problem with the PULSE massage feature, but I called Paula and she told me what I should do to get it to work. (It was my fault = just did not understand what I should be doing.) The grandchildren are enjoying it also.

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    Verified purchase
    Staff

    Reviewed Sept. 19, 2014

    I got a Craftmatic 30 year ago and just recently got another one. The first time we got it was because my husband had reflux so we had to put his head up. Then when I wanted new mattresses, I figured I'd just go back to them. My experience has been fine. The people have been very nice and I enjoy my bed.

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    Verified purchase
    Staff

    Reviewed Sept. 19, 2014

    I'm very pleased with the Craftmatic. The doctor had told me to sleep with my head raised and elevating my head and my feet has helped. I enjoy it very much that I stay in bed too much.

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    Verified purchase
    Staff

    Reviewed Sept. 19, 2014

    I recently left the hospital and decided that I really wanted a new bed that was adjustable. My husband was happy with our other bed and didn't want to buy a new one because our old one is really good and we haven't had it that long. However, I was determined to get an adjustable bed and ordered it. It is the best decision ever. The people at Craftmatic have been unbelievable in terms of their support and guarantee. They have made sure that our purchase was right and we are getting the best sleep ever. My husband says now "our new bed is a life changer!" We both mean it!!! We've never been so comfortable in a bed and we have never slept so well!!! Recommend Craftmatic without reservation -- an awesome company!!!

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    Reviewed Sept. 18, 2014

    I love my bed and help me with my back pain.

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    Reviewed Sept. 18, 2014

    We have had a Craftmatic bed since 1998. We recommend it without hesitation. We are very pleased users of this product.

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    Verified purchase

    Reviewed Sept. 18, 2014

    The bed has helped me greatly. The option to elevate your feet is also a plus. The massage benefit is very relaxing as well. I would recommend this bed to anyone who has the financial means to afford it.

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    Verified purchase

    Reviewed Sept. 18, 2014

    Very satisfied with the bed. It has helped my wife. Great for watching tv at night.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2014

    I would recommend a Craftmatic bed to anybody that’s got back problems. It’s good for my arthritis and people that can’t lay flat or need to be up. A lot of times you need to be up. I had seen the Craftmatic when I was living down in Florida and had to go up to Michigan to take care of my mother. I was looking for a hospital bed or a bed that I could put the side rails on and I ran across it in the paper. It’s been 30 some years ago when I got it and I only paid $300 for it. I wouldn't trade it for anything. It had the massage/vibrator deal on it and it had the head that goes up and down. You can adjust it wherever you wanted and the same way with the feet. And having back problems, it’s been god sent for me. There isn't anybody getting that away from me.

    I talked to the sales rep on the phone and when they came out to see me when I was down in Florida, they were real nice except that I couldn't afford it at that time. And I set the bed up myself because I bought it used and I didn't have any problem setting it up at all. It was easy to set up. The only thing is that the box springs have hydraulics under it and it’s heavy. For anybody that can’t pick stuff up a little bit, you need a man to do that because it is heavy. But it’s easy to roll around. I got two of them put together, two twin sized to make a California king sized.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 17, 2014

    I had a Craftmatic before and I loved it, for the first 20 years. I make it go up and down every night as I have a lot of issues that are greatly helped by being able to have my legs and head up. The bed I had before had the box spring. It had the springs inside the frame and those had poked through and tore up the mattress every time I raised and lowered the bed. That's why I tried purchasing a different kind of adjustable bed but the salesman told me that they don't use those springs anymore so I was very thrilled with that. The sales rep was excellent. He gave me above and beyond what I had expected and I was very impressed. There was just one man that delivered and I was surprised he was able to handle the whole thing by himself. He was running a little late but he did an excellent job. The product is excellent. The experience was excellent - it couldn't have been better.

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    Reviewed Sept. 17, 2014

    My husband used the bed until he died in July. He couldn't sleep flat anymore and the bed helped him sleep better. Thank you.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2014

    I love the Craftmatic. This is my second one. I had a half bed years ago and when I was in Florida I had given it to a lady that was worse off than I was. She needed something more comfortable than what she had. This one here is a queen-sized and is fantastic. It's straightened out my back problems. And when I'm reading and doing my finances, to position the bed I can use the remote for the head.

    The representatives were fantastic and very informative. I had no problems with it at all. They answered all my questions beautifully and helped me decide what top I wanted and it was great. The delivery team was fantastic. They came in and took care of everything. I didn't have to do anything. I just sat there and watched, which was nice. They were really, really helpful.

    When I pass away, I'm handing the bed down to my son.

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    Verified purchase

    Reviewed Sept. 17, 2014

    The bed is the best one I've ever spent the night in. Making the change to a Craftmatic bed has given me longer and better nights of sleep.

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    Verified purchase

    Reviewed Sept. 16, 2014

    My overall experience with Craftmatic is good. I would recommend them to a friend.

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    Verified purchase

    Reviewed Sept. 16, 2014

    We purchased a king Craftmatic bed which is 2 twins put together. My husband needed to be able to sit up at times and after eating a meal in bed. The bed suited our purpose and was very comfortable. We would recommend this bed to our friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 16, 2014

    I was hunting rabbits in Pennsylvania with my friends for an AKC event. This couple, called beaglers, had this farmhouse that they let people use. I saw they had this Craftmatic bed. I never laid on one, never slept on one. And I was always restless. I didn't move out of my position of that bed for the night that we were there once I hit it so I purchased one.

    Right from the get go, the Craftmatic team got here and got it all set up. Everything was nice and put together. And they showed me some different things. They've been very good with responding if I had any concerns. When I had a problem with the mattress fighting, they sent me out some of the sticky-back stuff to try and help the situation. Even when the remote wasn't working, they sent me out the remote for raising the bed up and down. I sleep better overall.

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    Verified purchase

    Reviewed Sept. 15, 2014

    We love our Craftmatic adjustable bed. It is quiet and comfortable. Our grandchildren pile up in the bed with us and watch TV and think it is the place to be come bedtime. The bed has helped so much because I can elevate at night and I don't ache so much. I would recommend this bed to anyone.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2014

    My daughter who is now deceased bought a Craftmatic bed in 1984, and it was the most wonderful bed for her and for me because I would sleep in it with her when I go to visit her. I always intended to get one but I couldn't afford it until recently. I am now 92 years old and have edema. Something like this is very, very, good for me.

    Everybody that I've spoken to, everybody that came here to help, has been very helpful. Two young men came and took the bed that I had out and brought this Craftmatic bed in and set it up. The only thing is it was on the wrong side, they put it on the right side. They asked me to touch the bed and see if I wanted it to be on this side or the other side. So I touched it but didn't know what the "other side" meant. I was just happy to get the Craftmatic bed because I had slept on it and I knew how it worked (at least I thought I knew how it worked. My daughter didn’t have the remote like Craftmatic has now, but it did go up and down, and just to have my feet elevated was a priority for me...) They did send somebody out and turned the mattress over the way it should be.

    Now I get into bed and go off to dreamland. I sleep like a baby. The Craftmatic is excellent. I'm so thrilled that I have it and it costs less than half of what I have paid for the other bed I had before.

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    Verified purchase
    Staff

    Reviewed Sept. 15, 2014

    I purchased the Craftmatic bed because I have problems. The bed works and we like it. I use it mostly for lifting up in bed. It's very comfortable and we're happy with it. We're just sorry we didn't do it before. Their people were very good and I had a great experience with them.

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    Verified purchase

    Reviewed Sept. 14, 2014

    It was a very good experience. There was no aggravation. Everything went very nicely. They came in and set it right up, no problem. I purchased a Craftmatic because my mother had a similar type bed but it wasn't a Craftmatic and I had read reviews and reputation of Craftmatic and I decided to go with that. When using the bed, I keep the bottom of the bed up because my ankles swell and the swelling comes down. It's a very good bed.

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    Verified purchase
    Staff

    Reviewed Sept. 13, 2014

    I have hiatal hernia and GERD. Since getting the Craftmatic, I've not been to the emergency room once. The bed will go up, vibrate and raise my feet. The bed will raise my feet and help. And the team at Craftmatic has just been excellent. They had a hard time getting it in at first because I wanted to leave the frame of my bed but once they figured it out, we had no problem. I've had it for over a year now and have had no problem. I miss it when I go on vacation or when I'm out of town. It has been an excellent experience and I would do it again. The only problem I have is I have to order the sheets rather than pick them up at Wal-Mart. It's a special size and a special sheet. That would be the only drawback. It's been excellent.

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    Reviewed Sept. 13, 2014

    It's Good bed.

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    Verified purchase
    Customer Service

    Reviewed Sept. 13, 2014

    This year we purchased our first Craftmatic adjustable bed and so far have been very pleased with the purchase. The customer service and follow up have been great. Paula and Amy have been a pleasure to work with to take care of any issues we might have. We thank you for your customer service....

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    Staff

    Reviewed Sept. 13, 2014

    I purchased the Craftmatic bed because I couldn't lay flat to sleep. We got the king size, two separate beds, and by being able to position my bed it helped me immediately. So I've turned the Craftmatic back into a single bed again. I put a really cheap tight fitted sheet over the two pieces that come apart at the bottom. We still adjust it but both head and the feet have to be together, which is not a problem for us.

    Before we bought the Craftmatic, we had a Tempur-Pedic for a few months and before that a Memory Foam Mattress, which finally wouldn't come back to life after a while. Needless to say, I like the Craftmatic the best and would recommend. Our purchase went through flawlessly. They were easy to work with. Everybody's been extremely helpful. Although the delivery team weren't quite impressive. It took them quite a while to be able to put it together. But they did get it.

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    Reviewed Sept. 12, 2014

    I’m appreciative of the bed because it’s very similar to the bed that I had. They’re very much the same kinds of bed. Only thing is there’s quite a bit of difference (more space) between the headboard and the mattress here, the Craftmatic. I don’t know if there is anything that I can do about that. I wanted to keep my headboard because this is my bedroom suite. I wanted to match my other furniture.

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    Reviewed Sept. 12, 2014

    I have a medical problem and was in a hospital bed that was very uncomfortable. My Craftmatic bed made sleeping so much better.

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    Reviewed Sept. 12, 2014

    I love the bed. I can now sleep comfortably. Now I can get in and out of the bed easily now too.

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    Staff

    Reviewed Sept. 12, 2014

    I purchased a Craftmatic bed due to my condition. I noticed some changes since I had the bed. I usually use the up and down feature. Their sales rep was fine and the team was excellent too.

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    Customer ServiceStaff

    Reviewed Sept. 12, 2014

    We like the bed. We already had a Craftmatic in our guest room and I didn’t want to start sleeping in the guest room, so we purchased one for our room. I initiated the call to them and they looked after me within ten minutes. Delivery was wonderful. They were very, very helpful and conscientious. They took the mattress and springs that we had on the bed outside to storage for us, and then set up the bed. It's a comfortable night's sleep finally. It's lovely being able to adjust it. And I was having problems being able to get up and getting a comfortable position to sleep at night. We do however find the mattresses a little soft. If I had my choice, I would go with a slightly firmer mattress. But once I get to sleep, it doesn’t really matter.

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    Reviewed Sept. 11, 2014

    We have been very happy with our Craftmatic Bed. I have back issues and would spend most nights in my recliner. Now I sleep through until 6 am, which is when I usually get up. I use the presets during the night to adjust the bed to my sleeping position.

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    Customer ServiceStaff

    Reviewed Sept. 11, 2014

    Everyone was extremely customer service oriented from the salesperson to the installers to the people that took my complaint. My only complaint was that the battery pack did not work in a power outage. They are sending me a new pack after walking me through some troubleshooting.

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    Reviewed Sept. 11, 2014

    Experience with Craftmatic has been great so far. My husband and I were both going through surgery so it was great help then. It’s nice to be able to adjust the bed. Whenever my legs are aching or anything I can prop them up. I'd definitely recommend it.

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    Reviewed Sept. 11, 2014

    I've always wanted a Craftmatic bed for years and I finally got one. It's a great bed to have and it's good when my legs ache. I can pick up the foot and I sit and read all the time, every night. It's good on my back too, because I can put the head part up and it's comfortable.

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    Reviewed Sept. 10, 2014

    I have chronic back pain and arthritis. Since I've gotten the craftmatic bed, my daily life has improved. I'm getting a better quality of sleep and is able to get in and out of bed without any assistance. I wish that I could upgrade by trading it in for a bigger and better bed. Thanks Craftmatic!!!

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    Reviewed Sept. 10, 2014

    For some years I have had issues that I used to solve by propping pillows. The Craftmatic bed has given me the same relief as 2 pillows without the discomfort. Thank you.

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    Reviewed Sept. 10, 2014

    I need to have my legs elevated as much as possible. I was in and out of the hospital in rehab, and I decided that the only way to go was the bed that was like Craftmatic without being a full hospital bed. I was familiar with Craftmatic because my parents had bought one for themselves. Each of them had a Craftmatic side-by-side or double, and they were very happy with it.

    Overall, my experience was very professional, courteous, experienced, well-handled from start to finish. The delivery team was very good when they set up the bed. They came in, set it all up, and it’s been fine. I didn't have to do anything but write a check.

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    Reviewed Sept. 10, 2014

    Took a little while to get used to. But now it is great. I bought because I have gerd. Seemed to help a lot.

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    Reviewed Sept. 10, 2014

    Both my husband are well satisfied with our Craftmatic bed. My husband has issues and problems and the bed seems to have helped relieve his discomfort.

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    Reviewed Sept. 10, 2014

    The purchase of our Craftmatic Bed was a life saver for my daughter. She was unable to get out of bed after surgery. Her sleep habits have also improved since our purchase. We have and would recommend it to others.

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    Staff

    Reviewed Sept. 10, 2014

    Craftmatic is the best thing I've ever had. I have a lot of back problems and the different positions at different times seem to help a lot as I sleep a lot later. I had no problem with them at all. The sales reps and delivery team did a great job. However, last night, it won’t adjust. I changed the batteries in the remote but… I haven’t had time to really look into it and see what it is. Otherwise, it was more than satisfactory.

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    Reviewed Sept. 9, 2014

    I love my bed. It has been what I expected and more.

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    Reviewed Sept. 9, 2014

    We bought the dual Craftmatic bed in 1999, or thereabouts, to replace a king-size double bed whose mattress was so worn that sleeping was not restful. We have been very happy with the Craftmatic bed even though we sleep on it in the flat position and we rarely turn the mattresses end for end. We both like to read in bed for 20 to 30 minutes before turning out the lights and usually go to sleep almost at once.

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    Reviewed Sept. 9, 2014

    I had a bad motorcycle wreck and I was all broke up. I had an external fixator on my leg and I couldn't get to sleep. So I got the adjustable bed so I could get some sleep. And Craftmatic has been great. I usually use the foot part where I could get my leg up and get comfortable. I enjoy it. So I would advise for people to get it if they can afford it!

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    Reviewed Sept. 8, 2014

    We have mixed emotions on the purchase. I would rate the bed at 3.5 and my wife 1-2 stars. Not comfortable and feels quality is so so. Everyone we have dealt with rates a 5 star and have been great.

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    Staff

    Reviewed Sept. 8, 2014

    My husband was very ill and just needed a bed where he could be in different positions and we really needed it so we went ahead and purchased a Craftmatic bed. I love the Craftmatic. I love the positioning. The sales rep was very nice and the delivery team was great.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2014

    The Craftmatic is a very good and dependable bed. I had one for years and decided to get a new one. The representative was very helpful and gave us exactly what we wanted. The delivery team did a good job too. They came in, took the old bed out, and put in the new bed. The new one didn't work quite right and they didn't have all of the tools to do part of it. The main office was notified and they sent someone out right away. I didn't have to call them. They did this and they're not in this area where I live. I live in the San Diego area. So I'm very pleased with Craftmatic. They were very well organized and knew what they were doing. They knew what my wishes were, and they confirmed them.

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    Staff

    Reviewed Sept. 7, 2014

    I had back surgery and it's hard for me to get in and out of a regular bed. The Craftmatic is good and I'm able to sleep in bed now. I have acid reflux and it puts my head up higher. I would recommend it. Also, everybody's been really nice. The fellows who delivered it were very helpful and friendly.

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    PriceStaff

    Reviewed Sept. 6, 2014

    I've got a real bad back and had knee surgeries, and I'm pretty messed up. What made me decide to buy Craftmatic was the massage and being able to raise the head and feet. Now I seem to sleep through the night better. My experience with the sales representative was very pleasant. It was a good experience. I asked them to hold off because of the cost. It was on sale but I needed to wait until I could afford to pay for it. So they held off, no problem.

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    Reviewed Sept. 6, 2014

    This is our second Craftmatic bed and I like it because of the different positions and it does a good job. The delivery team did a thorough job.

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    Reviewed Sept. 5, 2014

    This is the 2nd Craftmatic bed that we have bought. We are very pleased with the service and quality of the product and company. This is the best purchase that we have ever made. I highly recommend the product. I have told all my family and friends of how much we like the bed. It has improved our sleeping.

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    Staff

    Reviewed Sept. 5, 2014

    It's a great bed. You get an excellent night's sleep. Very comfortable. In fact, a friend of ours ended up getting one when she saw that we had it. She enjoyed it and then turned around and bought her one.

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    Verified purchase

    Reviewed Sept. 5, 2014

    MOM REALLY LIKES IT. So far so good, she sleeps now and doesn't complain about any back pains which she has back issues. So thank you very much.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2014

    I love the bed!!! and excellent customer service. They're very attentive and make sure that you're happy with your product. They're willing to make whatever adjustments need to be made and help you out with problems that you might have. Just really a pleasure to work with.

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    Staff

    Reviewed Sept. 4, 2014

    We were happy with the whole experience of dealing with the Craftmatic people. Peter who sold us the beds was very helpful. We were very happy with Paula also. We are hoping the delivery of the beds will be just as easy.

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    Verified purchase

    Reviewed Sept. 4, 2014

    I had a very good experience with Craftmatic. Everything's going okay.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2014

    I'm a little aggravated that the Craftmatic sales representative didn't call me. I've had a Craftmatic bed for about 30 years and it wasn't working good going up and down. I quit using it because I was afraid I'd get it up and wouldn't be able to get it back down, so I bought a new bed and the people I gave it to tinkered with it and it started working fine. So now, they're enjoying it. I've been on top of a Craftmatic bed for over 30 years, and I wouldn't consider anything else. I give it my very best rating. I didn't know what a good night's rest was until I got Craftmatic.

    Most recently, they called to check to see how I was doing with the bed, which I'm fine. I was going this past weekend to some sale another company had on their mattresses with $500 off. I was going to go shopping, and the rep called on Thursday or Friday saying they have other mattresses. I decided not to go shopping, and then I didn't hear from anybody. I didn't expect to hear anything Monday because it was a holiday, but I had hoped I would hear something yesterday and they didn't call me. I ended up buying another bed. I went into a furniture store, head into Craftmatic, and lay down on this other bed and I went to sleep. The salesman didn't wake me up. I slept in that store for about 45 minutes. I was just mortified and embarrassed when I woke up and realized that I'd been sleeping in a furniture store. So if Craftmatic has a mattress like that, I would like the opportunity to buy it.

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    Verified purchase

    Reviewed Sept. 3, 2014

    I am very pleased with my Craftmatic bed. I sometimes think I should have gotten a double rather than a twin. I sleep much better than when I had a regular hospital bed. I also like how it keeps my room from looking so much like a hospital room. I am able to get some relief when my back pain gets too bad to live with. Thank you so much Craftmatic!

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    Staff

    Reviewed Sept. 3, 2014

    I have swollen legs and ankles and wanted something easier to propping my bed up all the time. With the Craftmatic, my husband doesn't have to have his side propped up. And it helps with my back pain too. I use the lifting the legs more than anything and never use the vibration. Sales rep was friendly and helpful and the delivery team was very good. They came in, took the old mattresses out, brought the Craftmatic bed and set it right inside my old frame so that everything worked out real well. It's a lot easier to make the bed with the Craftmatic b/c I can lift up one side or the other and I put the twin sheets on it. It's a lot easier than dealing with the king-size mattress. We did do a lot of comparison shopping and they were priced right.

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    Verified purchase

    Reviewed Sept. 2, 2014

    The Craftmatic Bed has been helpful to my husband who has a bad back. The ability to move to his desires also helps when he has swelling in his legs.

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    Reviewed Sept. 2, 2014

    I don't have any complaints with Craftmatic. The delivery took a little longer than we expected, but that wasn't anybody's fault. Everything went really well.

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    Staff

    Reviewed Sept. 1, 2014

    We had a good experience with Craftmatic. We already had one before but it was getting very, very old and wasn't performing well. It didn't make too much sense to hang on to it. My husband wanted another one so we bought a new one. He had a very good experience with it. The new unit is light and offers a lot of help in terms of comfort. He uses the vibrator quite a bit because he's up in years and it helps him feel better. The reps were real nice too. The only issue we had is that when they hooked up the bed, one is a little bit lower than the other bed, but that's okay. We can deal with it. It's just a little difference.

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    Craftmatic Adjustable Beds
    Response from Craftmatic Adjustable Beds

    Our customer service department is contacting you to resolve the height issue.

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    Punctuality & Speed

    Reviewed Aug. 31, 2014

    My father gave me one 24 / 25 years ago and it was a blessing to me because 10 years ago I got something on my arms and I could just push my little button and raise myself up. I had it for years and it was just so old I bought a new one. They were very cooperative when I told them my bed hadn’t come on Wednesday and two days later I got it.

    The men who delivered the bed were great. In fact I put it on the receipt that they were great. We laughed. One of the guys had a bad leg and the other guy was older and the older guy said, “Oh, I’m working with a crippled guy.” But they got my bed in and they put it together. They took the old one out and everything is fine.

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    Punctuality & SpeedStaff

    Reviewed Aug. 31, 2014

    I have several health issues. This bed has been beneficial in helping me sleep. Raising the head is so nice in helping me. Raising the foot is nice in helping to keep swelling down. Before I purchased this bed, I had tried, pillows, wedges, rolled blankets, etc. These provided a small amount of success for a short time. With this adjustable bed, it doesn't matter how restless I am, how much I toss and turn, my head is still raised and so are my legs.

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    Punctuality & SpeedStaff

    Reviewed Aug. 31, 2014

    The Craftmatic sales representative that I talked to was very nice, real good, and the bed was delivered on time and they're really courteous and kind and they showed me how to work it. The bed is comfortable and nice. Usually I put the head up because it's better. I previously had a Craftmatic bed and there are a few changes with this new one. It seems the motor is lighter and it just seems to have a better mattress. I like the new bed's remote control.

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    Staff

    Reviewed Aug. 30, 2014

    I purchased the Craftmatic because I was going to have a shoulder surgery. I had to have something that went up in the back and I don't have a recliner. The salespeople were very, very nice, very friendly, sometimes a little high pressure, but that’s their job too. The ones who delivered the bed were were friendly, very cooperative. Very nice two young men. They put the bed where I wanted it. I really like the bed and I find it very comfortable. My old bed doesn't come near as comfortable as the Craftmatic.

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    Verified purchase

    Reviewed Aug. 29, 2014

    I have been an owner of a Model I bed since 2000. After a double knee replacement and broken shoulder, the bed made me comfortable and able to get in & out of bed independently. After my husband's heart surgery, the bed helped. I recommend this company & Craftmatic Adjustable beds..

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    Verified purchase

    Reviewed Aug. 29, 2014

    I didn't really have the money to buy my Craftmatic bed when I bought it, but I like it. The Craftmatic sleeps real good. I like the feature that allows me to raise it up and let it back down. I used to sleep with it flat, but I raised it up sometime to read my bible and Sunday school lessons.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2014

    I purchased my Craftmatic Bed approximately one year ago. I was having problems with muscle pain and was not able to get a peaceful night's sleep. I researched all the major bed companies before deciding on Craftmatic. My Mother slept on her Craftmatic bed for years and when I would go home to visit her, she would always make sure I slept in her bed. It was so comfortable and being able to adjust the bed helped with my acid reflux and my swollen ankles. I am very happy with my new adjustable bed and my decision to continue in Mother's footsteps. The customer service was exceptional and my experience with Craftmatic was perfect from placing my order to the actual delivery. I would very highly recommend Craftmatic.

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    Verified purchase

    Reviewed Aug. 29, 2014

    My husband and I love our Craftmatic adjustable bed. I have an acid reflex condition and this bed has given me a much better nights rest than any other bed I've slept in. My husband Tom has a bad back and by us having the king size and choosing two different Mattresses he get a firm one and I get a medium. Plus we choose to get them with the massage. Which means we both get to choose different positions as well as a different massage, which has made us both get a better nights rest. We can't say enough about it and would recommend this bed to any and everyone that is looking for a better nights rest.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 29, 2014

    This is my second Craftmatic bed and it was all handled by phone. The sales rep was very good and the delivery team was courteous and did their job. The only thing is that when they said that the second one was cheaper than the first one, that sure wasn't true in my experience. When I bought my first one, I only paid $2,000. When I bought my second one, I paid $2,500. But other than that, everything I've heard and everything I've experienced has been good.

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    Verified purchase

    Reviewed Aug. 28, 2014

    My husband John is not having trouble getting out of bed in the mornings since he got his Craftmatic bed. My husband and I are very satisfied with our beds, and have highly recommend the beds to our friends.

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    Verified purchase

    Reviewed Aug. 28, 2014

    Helps with my chronic back pain.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 28, 2014

    Getting up in age, I needed some elevation at times with the bed. I tried all the other beds that exist. I've had a water bed, glide-a-matic beds, you name it, I've had everything, except one that I just couldn't afford; that was way too much. This one's just fine and I haven't had any problem at all with it. I've always had trouble sleeping although my wife sleeps like a log. So I turn on that vibrator a lot of times and before it's over with, I'm asleep. I'm very pleased with it. Prior to this Craftmatic bed, I had a different bed for about 9 years and it just wasn't functioning the way it was designed to function. With Craftmatic I could sit on the edge of the bed and touch my feet. With the other bed, I couldn't do that, hard to get in and out.

    Also, the Craftmatic sales representative was awesome. We had quite a round with the price a little bit, coz the wife didn't want to spend that kind of money, so he knocked off some and that made her happy. And I couldn't believe how fast the delivery team was able to put that together and get it mounted, as heavy as that thing is, and get it in there. The one thing I can't figure out how to do is to rotate the mattress, because it's too freaking heavy. Unless I have an awful lot of people helping me, it's gonna stay where it's at. But overall, it's the best bed I've ever owned, and I've been around for 70 years.

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    Staff

    Reviewed Aug. 27, 2014

    I called the company to place my order for my mother who is suffering with Alzheimer’s. She is pretty much bedridden and needed assistance sitting up to eat. I thought this would be the perfect solution since I didn't want her to have to sleep in an uncomfortable hospital style bed. The gentleman I spoke with was extremely knowledgeable and helpful and answered all of my questions. The bed was delivered as promised and the delivery/setup men were great! I would definitely recommend Craftmatic adjustable beds to anyone!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2014

    I have enjoyed my Craftmatic bed from the minute I got it. I have never been as comfortable in my life! I like to read in bed and with the memory feature, with one button I'm in the perfect position. When ready to sleep, one more button and I'm set. Making the bed and changing the sheets, which used to hurt my back, is a breeze as I raise the entire bed and never have to bend over. From the first phone call to purchase my bed to the delivery person, the Craftmatic team is professional, friendly, and they really know their product. One friend has already purchased the same bed I have, and I'm sure many more of my friends will in the future. This was truly the best purchase I've made in a very long time!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2014

    I've had Craftmatic for 30 years and I just got a new one. I lived on a farm and I was having trouble with my back. So I checked into the Craftmatic bed and we bought one. The delivery team was excellent. They did a good job. They took my old bed because I gave it but there was nothing wrong with it. All I wanted was a new mattress because I had bought a mattress from a furniture store which was supposed to be for a bed that could move up and down, but it didn't satisfy me. So when I've seen the commercial, I wanted to get a mattress. I called and the sales rep gave me a good deal on the whole bed so I gave my other one to my daughter. I have already recommended it to umpteen friends. I think it's an excellent bed.

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    PriceStaff

    Reviewed Aug. 26, 2014

    We got a Craftmatic bed 25 years ago and I loved it, and finally the mattress wore out. So I called up and they said I could get a new one because I had an old one. I got my new bed cheaper and I love it because it is very comfortable. However, I wasn't too happy with the delivery guy who said they were going to take the old bed but didn't.

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    Verified purchase

    Reviewed Aug. 26, 2014

    I'm truly happy with my Craftmatic bed. I have back problems, so with this Craftmatic I can adjust it to where I'm most comfortable, so it helps me with my sleep problem.

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    Verified purchase

    Reviewed Aug. 26, 2014

    I have acid reflux (gerd) and arthritis. This bed has been a real blessing to me. My husband love it because we each sleep at the position that helps us. You cannot know the wonderful feeling of getting a good night's rest after so many years of not sleeping well. I would recommend craftmatic to anyone and in fact I do recommend it to all my friends.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2014

    We have had the craftmatic bed for about a year. I forget the salesman's name I first spoke with but he was very knowledgeable and absolutely truthful. My husband has gastric issues and the bed enables him to sleep comfortably. Paula ** is our area rep and calls to check in to ensure we do not have any questions or concerns. (She recently suggested deep pocket sheets, which was a very helpful hint.) Initially I was nervous about not being able to go to a store to see the bed before purchasing but our sales person and Paula were absolutely truthful. The bed is beyond our expectations.

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    Sales & MarketingStaff

    Reviewed Aug. 25, 2014

    Great people sales honest and helpful.

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    Staff

    Reviewed Aug. 25, 2014

    I don't like the massager. It makes too much noise. My wife and I don't like the way it works and sounds and feels. The other thing is, it's much more difficult to make the bed when you have two twin beds together. You've got to lift up one and because it bends, the sheets in the middle lift up. I got regular twin sheets and you can't keep it underneath because it pulls out. It looks messy unless every day I go and pull it. But then the minute you put the back up, which I really like, and the feet, it's very difficult to make and doesn't look good when it's unmade. Usually I’m used to a flat bed and when you put the sheets down it’s really nice and tight and looks good. This doesn’t. And the metal bar, which I know is needed because your mattresses slide, it’s difficult to put a sheet underneath that.

    If I had the chance to turn it back in without taking such a big loss, I would. Because even though it has the other things I like, I’m not happy with the way it looks. Now I know the other ones have problems too. We’re talking about a bed, not a space ship. But that’s my story. On the other hand, my wife is getting better sleep. Just the other day, I said “You know, Jeannie, sleeping on it is okay for me.” But for her, it’s great. She loves it.

    I bought this bed because my wife had an operation on her back so I thought it would be easier for her to get up. I listened to the salesman saying it's the best bed out there and everybody loves it - there was no negativity - but I can see right away the problems with it. I just wish people would look at what they produce and try to improve it, and listen to the people. If they really looked at it, they could solve some of the issues.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 23, 2014

    I need to sleep on my back. Laying on my hips or my shoulders on either side was very uncomfortable and painful so I needed an adjustable bed. So I decided to purchase the Craftmatic bed. Since using it, it has been easier to sleep because I’m on my back. I frequently use the vibrator—the massager. It has a nice, calming effect that settles you down before you sleep. It has been very good and I do enjoy this bed. And the customer service was very accommodating and very understanding. I didn’t like the first mattress I got and they replaced it with a foam mattress. The process was very easy and very nice. They took pride in their beds and they were willing to do whatever was necessary to make me comfortable. They weren’t coming against me when I was complaining about the other mattress. They wanted to know what they can do to help me because they believed in their beds and they wanted to help me sleep. They didn’t treat me like an adversary. I thought that that was just very nice. I would definitely recommend Craftmatic if someone needed an adjustable bed.

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    Sales & MarketingStaff

    Reviewed Aug. 23, 2014

    I have been on disability from a work injury and multiple failed back surgeries for many, many years and was in dire need of a bed I could get some relief at nighttime with. Enter Craftmatic and -Tammy with internet sales!!! With much hard work and genuine care about their customers, they were able to cut through my insurance carrier's red tape and acquire a great bed for me. I am 58 years old and this is by far the most comfortable bed I have ever slept in. I would highly recommend this bed (dual king memory foam gel infused adj. bed) to anyone that has a chronic back problem like me. Thank you for a great product and genuine care!!!

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    Verified purchase

    Reviewed Aug. 23, 2014

    The Craftmatic bed is comfortable and it does what we want it to do and the experience was very good.

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    Verified purchase

    Reviewed Aug. 22, 2014

    The bed has been wonderful for my dad. He is on dialysis and has a pacemaker. So the bed's ability to raise is just what he likes.

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    Verified purchase

    Reviewed Aug. 22, 2014

    We are very pleased with our purchase. We are both sleeping better. Back issues have improved. And we love the many positions available with this bed. I would highly recommend it.

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    Verified purchase
    Customer Service

    Reviewed Aug. 22, 2014

    I purchased the bed when it became difficult for me to get up from a laying down position. The bed has been a Godsend! It is VERY comfortable and I am enjoying it immensely. I would highly recommend Craftmatic to anyone who is thinking about an adjustable type bed. The customer service is excellent! Thank you, Craftmatic! :)

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    Verified purchase

    Reviewed Aug. 22, 2014

    We have been an owner of a Craftmatic bed for 30 plus years, and have been a satisfied customer. In fact we bought a new one just last month.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2014

    My wife had a stroke and wasn’t able to lay flat. So we had to get an adjustable bed that can be elevated. Based on Craftmatic’s history and price, we decided to get the Craftmatic bed. The sales rep helped us a lot. He was real good. After I called, he got on the internet with me and showed me the bed’s features and explained the cost and how to operate it. The delivery team was good, too. They came in and set it up in about an hour and a half. I enjoyed talking to them while they were doing it. From the time I called up to the delivery, everything was a good experience.

    We really enjoy the bed very much. I like the fact that we can elevate the head and the foot, and just hitting the flat on the remote to get it back to flat.

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    Verified purchase

    Reviewed Aug. 22, 2014

    I've enjoyed my Craftmatic bed ever since I received it.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2014

    The salesperson and the delivery men were courteous and professional. The bed was delivered as promised; there were no surprises! The bed has performed well and has improved my Mom's ability to sleep. I recommend the Craftmatic bed.

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    Staff

    Reviewed Aug. 21, 2014

    I would recommend this bed! The people at Craftmatic were very helpful.

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    Verified purchase

    Reviewed Aug. 21, 2014

    Very pleased with the craftmatic, with the exception of the grinding noise. And yes I would recommend the craftmatic.

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    Verified purchase

    Reviewed Aug. 21, 2014

    We get relief from back pain and sleep well.

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    Verified purchase

    Reviewed Aug. 21, 2014

    I sleep on the Craftmatic every night. It's a really comfortable bed. I enjoy it very much and I use the tilt.

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    Verified purchase
    Customer Service

    Reviewed Aug. 20, 2014

    First let me tell you that the conversation we had on the phone was very pleasant. I would highly recommend the Craftmatic bed to everyone. I find that I have been sleeping a lot better than I ever have when I was lying flat. You can use a bolster to raise your head but it sure does not compare to using an automatic bed.

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    Verified purchase

    Reviewed Aug. 20, 2014

    I have been plagued with acid reflux for years. With my craftmatic bed I have uninterrupted and pleasant sleep. I wake up fully rested. Praise the Lord for Craftmatic.

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    Customer ServicePriceStaff

    Reviewed Aug. 20, 2014

    I called on behalf of my father to get information about the product (sizes, cost, general information). The first person I spoke to could only take down my information and have someone else return my call within 24 to 48 hours. First red flag.

    I received a call back within an hour. The man did not seem interested in the call or giving me the information I was asking for, however, he did manage to give me general information. When I asked him to review the warranty information once more, we either got disconnected or he hung up on me. I received another call back a few hours later from a different person. Now, he was really trying to sell the product. I patiently listened for over 30 minutes for him to tell me about the product, his personal medical history and experiences, how great the company is, the difference between craftmatic and tempurpedic beds/companies, and for me to go to this website to read all the consumer products.

    I was calling for information and received too much. He tried to get me to commit and confirm order placement which I was not ready to do and told him 3 times. Finally, when he said "let's just get this taken care of" meaning place an order, I told him that I had heard enough and that he was being pushy. He hung up on me. No more calls, no more questions not that I got to ask him any questions anyway. The product sounds great as well as the service, but because of my first 3 interactions with the representatives, I don't think I will be doing business with Craftmatic in the future.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2014

    We bought the Craftmatic bed because of my husband's health. He has a feeding tube and must keep his head at 30 degrees or greater. He also had a spinal stimulator implanted in his back. We got the foam mattress and it was much more comfortable for him as the stimulator does bulge a little because he is a small man. He was able to sleep better than in a recliner. I also am able to read or watch TV with a lot less stress to my back and neck.

    Some other adjustable beds I have seen do not have the adjustment at the knees which is so much more comfortable and better for your back. And ordering the bed over the phone was wonderful because the person helping us had a lot of experience and was able to make recommendations. The men who came to set up the bed were professional and would have taken our old bed if we had wanted them to. All in all it was a very pleasant experience and we are very pleased with our purchase.

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    Installation & Setup

    Reviewed Aug. 20, 2014

    I enjoy sleeping on my Craftmatic. I bought it because I wanted to get a good night's sleep. I raise the back as I need head elevation. The delivery team was good in the delivery and setup and it was a very, very good experience.

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    Staff

    Reviewed Aug. 20, 2014

    My wife enjoys the Craftmatic bed a lot. It's nice that the back raises up and it helps her. We use the raise-and-lower feature for my wife's condition often. There was no problem with the sales representative and the delivery team when we had to make an exchange on the mattress and it all went smooth. It's just pleasurable to not have a lot of big problems. It was a great experience with them.

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    Verified purchase

    Reviewed Aug. 19, 2014

    My wife and I have enjoyed the use and convenience of our Craftmatic bed. We were able to adjust our bed to a position that is good for the back. And my wife is able to adjust her side of the bed for her back. We feel, for us, the purchase for this Craftmatic bed was a wise choice.

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    Verified purchase

    Reviewed Aug. 19, 2014

    I love Craftmatic. It is my second one. I had one before and I liked it. I bought it years ago. It played out so I decided to get another one. You can let your head or your feet up. It's comfortable. The ones who delivered the bed were wonderful. They came in and set it up. I encountered no problem. Craftmatic is just a nice bed. I'm very pleased with it. I wouldn't trade it.

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    Verified purchase

    Reviewed Aug. 18, 2014

    The 10-in. foam mattress gets better as it is broken in.

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    Staff

    Reviewed Aug. 18, 2014

    The sales representative was great and very knowledgeable about the Craftmatic bed. He gave us a good deal so we bought one, but it hasn't been delivered yet.

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    Verified purchase

    Reviewed Aug. 18, 2014

    The bed was expensive but in the long run I feel it was a good purchase.

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    Customer ServicePriceStaff

    Reviewed Aug. 17, 2014

    I've had the Craftmatic for so long. What we've bought has always been a Craftmatic bed. We bought 3 of them. The first one we bought we still have it. We bought a queen which we thought would be a regular size twin bed but it wasn't. It was too small so we bought another one and it lasted for many years until it just broke recently.

    The first one that we bought the representative came and he demonstrated. He brought a bed here and showed us all about it. After that we just called them and told them what's what. One time they had to replace one of the mattresses on my side. But we've never had any problems with it or anything. For the bed that we just got rid of - the vibrator went bad. The motor burned up on my side and we were scared. Then they told my husband they didn't have any parts for us but I didn't really want it fixed because I didn't want it to maybe burn the house down or something. So we bought the last one.

    This last one came in and they put it all together in my bedroom for us. Now my husband is saying he's finding that the bed is not as sturdy as what the others have been. I figured nobody makes anything good anymore (I'm not talking about just beds) and they had really gone up in price from the time we bought the first one. However I would recommend it because we've been very happy with ours. When I go to bed at night I get my feet and head up and watch TV for a while or read or do whatever I want and then put it back down and go to sleep. My husband does whatever he wants on his half of it. He sleeps with his feet and his head up. He sleeps with his head up because he has gastric reflux.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2014

    My experience with Craftmatic was a pleasure. My husband and I love the bed and highly recommend it. The customer service department is extremely helpful and very professional.

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    Verified purchase

    Reviewed Aug. 17, 2014

    I looked online and Craftmatic seemed they were rated the highest so then my son bought it for me. At the time I had problems getting in and out of bed. I was quite sick. I'm now much better but I'm not very happy with the mattress. I like the remote control for raising the head and the legs for my illness that I had but I just wish they could expand it more to make it more like a hospital bed so that the entire bed is raised or lowered. I've talked to people who didn't get it when they found out that didn't work. I adjusted for it and used a platform... to climb on this 3-inch platform to step into it. I also wish the mattress could bend like the box spring bends. I would find that more comfortable.

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    Staff

    Reviewed Aug. 16, 2014

    We bought the Craftmatic bed because my sister has dementia. It makes it easier getting her up and down. Shes not having to be manhandled to get up and down and she sleeps better. The sales rep was awesome. The delivery guys were great. They were in and out and they were really good. It was a good experience. We've not had any complaints with them. They backed up their equipment.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 16, 2014

    I hadn't been able to lie in bed for the last couple of years because as soon as I fall asleep, my hip would start hurting. But I noticed in the hospital that when I slept on an adjustable bed that it was fine. I could move it to where it didn't hurt so I decided to buy the Craftmatic bed. It's comfortable to sleep although I still sleep with my chair quite a bit just because it's comfortable but I fall asleep before I have a chance to get to bed. I bring the head up a little bit because I do sniffle a lot when I lay down. If I have my feet up pretty high, then that works good.

    Some lady from customer service called me a couple of weeks ago and I told her that they put the bed up but didn't put the legs in wheels I asked the delivery team about that and they said, "Look, we're just supposed to unbox it and set it here." My son was able to come over later and put the legs on. I'm disabled. I was frustrated. What would the person who didn't have a son who came over do about getting this thing finished being put together and that lady said it was supposed to be totally put together. It was a very difficult day when they delivered but that still didn't change the fact that they didn't intend to install the bed. They told me they were delivery men and I thought I had the white glove or gold star something installation coming here. At the time, I was ready to call Craftmatic. They didn't know anything and they weren't thrilling guys.

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    Sales & MarketingPriceOnline & AppStaff

    Reviewed Aug. 15, 2014

    There's no comparison between my old bed and the Craftmatic bed. I owned my old bed thirty-some years. We originally had a water bed. Then we converted over to an air bed. We liked both of them but we just needed to get something where we could raise our feet up if we needed to or raise our heads up a little bit. We went through a couple of different mattresses but we finally got one that we think is gonna be okay. We like a firm mattress, and if we are going to get anything firmer, we got to get a top for it. So I purchased a Craftmatic adjustable bed 3 years ago because I liked the price and I liked what I saw on the website. They've treated us wonderful. The sales representative was great. The delivery team helped us do everything and got everything out of the way. Now, mainly when we need to, we raise our head up just a little bit. When I had some knee operations, I had to raise the feet up a little ways. If somebody asked me what to do about a bed, I'd say check with Craftmatic because they back up their product if you have any problems. I’d recommend them.

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    Reviewed Aug. 14, 2014

    Since using the Craftmatic adjustable bed, my back doesn't hurt as much as it used to. I like it. It's very comfortable. I use the feature where I can sit up and raise my legs as I can't lay flat due to lower back problem. I like the fact that it's American made. If it wasn't, I would never have bought it.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2014

    I'm satisfied with the Craftmatic adjustable bed. I had some issues with getting it delivered and one-half of the bed didn't work. It took them several days to get that straightened out and I wasn't real happy with that because the reason I got the bed is I have Parkinson's and my husband just had a triple bypass. And we decided to buy this type of bed. Fortunately, they kept him in the hospital a few days longer and they were able to fix it. We use the head and foot control. I'm a back sleeper and the fact that I can elevate my head is a big help to me. My husband has swelling on his legs so he uses the foot part.

    The sales representative was knowledgeable but he was a bit irritating at times. When I started having problems and was waiting for the bed to be fixed, if I would call him, as soon as he acknowledged it was me, he would transfer me directly to service without even speaking any further with me. The delivery team was wonderful. And they even told me that in years of delivering Craftmatic beds, that was the first time they had trouble with mine. I do find it hard to find sheets that fit the bed comfortably. I've recommended them to several friends already and everybody that comes to my house now like my bed. My kids are saying who am I going to will it to and my grandchildren are saying they deserve it.

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    Punctuality & Speed

    Reviewed Aug. 14, 2014

    We are very pleased with our Craftmatic bed. It was delivered and set up on time with no problems.

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    Reviewed Aug. 14, 2014

    I really enjoy all aspects of my Craftmatic bed! Helps me sleep well and is so adjustable for comfort.

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    Reviewed Aug. 14, 2014

    The bed was ordered for my sister Jamie and she is very happy with the bed. I was happy with the service, all questions were handled in a timely manner. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 13, 2014

    We love our beds. We do wish they were 1 bed, but we have been happy with our purchase. We purchased back in November 2010 and today 8/13/14 we thought we had a problem with one of the remotes as 1 of our beds would not go down. So we called Craftmatic and spoke with a wonderful lady, Tammy and she connected us to the Service Dept. which we ended up not needing. Tammy had asked if I had unplug the remote and I said yes not thinking, I did unplug the main part but as I got under the bed there were actually 3 plugs and I unplug all and was lucky to not have to wait 30 minutes. I put the bed back together and went to the remote and the bed went up and down with no problem.

    Our simple problem was solved in no time and the service dept had 24 hours in which they can call you back on. And in less than an hour they return my call and everyone we spoke to was just absolutely wonderful and wanting to help. So Yes Craftmatic is #1 and we would recommend to everyone that you should not regret if you make a purchase. Thank You Craftmatic for your wonderful service.

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    Reviewed Aug. 13, 2014

    I got tired sleeping in a lounge chair for 5 years and needed something that would sit me a little bit while I slept so that my back wouldn't ache. With the Craftmatic bed, I wake up in the morning without a backache and I don't wake up in the middle of the night because my back aches. I like it better because I can sit up when I need to plus I can keep my feet up without putting a wedge pillow under. I do that because I have foot circulation problems. Although I still use a pillow under my left leg once in a while. But I just like the way I can put both ends up and when I do I put the bottom all the way up.

    It's wonderful that my back doesn't ache anymore because it ached for years and I wasn't really able to lie down. It's just nice to be able to go into a bedroom and sleep in a bed and not have to go back out into the living room and sleep in a chair. When I travel I really miss my Craftmatic because I sleep on a regular bed and usually I have to get 5 or 6 extra pillows. So I would say that my experience with Craftmatic had been really very nice because it's taken away pain that has bothered me for a long time.

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    Reviewed Aug. 13, 2014

    The Craftmatic is for my wife and she's satisfied with it. Mattress-wise, it’s better than a hospital bed.

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    Reviewed Aug. 12, 2014

    Two beautiful beds - put together to make one King-sized bed. My husband and I enjoy a very comfortable night's sleep. I would definitely recommend these beds to anyone - but most importantly to anyone with back problems - it is a tremendous help to both my husband and me to wake up rested and no back pain. One side of the mattress is hard - the other side when turned is soft - and we turn them occasionally. Also raising the legs helps my husband - he finds that position very comfortable. I also raise the legs on my side and it really feels good to wake up with no aches and pains.

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    Reviewed Aug. 12, 2014

    I have had my full sized bed for almost one year. I would recommend this bed. Especially if you need to raise your head like I have to. I also have arthritis in my lower back and being able to raise my legs for while, it is really very comfortable.

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    Staff

    Reviewed Aug. 12, 2014

    Bed was purchased to help move my sick husband in and out of bed. It was very helpful. It is comfortable. We bought the Craftmatic mattress. Only negative with that mattress was only two choices of firmness. One side firm other side less firm. Perhaps someone would prefer a different mattress due to degree of choice in firmness.

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    Reviewed Aug. 12, 2014

    I wouldn't trade my Craftmatic bed for anything. It's great and I'm really enjoying it. I sleep slightly elevated and it has made my sleeping much better. I'll be 79 in October so the comfort really makes a great difference. I have a little problem with swollen feet at times and having them elevated makes a difference. The massage is wonderful too when my back feels tight. It relaxes me.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 11, 2014

    We've had a Craftmatic bed for 37 years and recently purchased a new one. The product is excellent but I'm angry with the delivery service. They were late. We were told that we would receive a call two hours prior to our delivery. We did not. I was calling every number I could find for Craftmatic to try to find out where the delivery people were. Finally, we get a call after 4 o’clock. “Oh, we’re now in the Ogden area. We’ll be there just as soon as we can.” Well they got here at 5 after 5. They were supposed to deliver between 12 and 4... We order the bed from Craftmatic, but then they have somebody else deliver it. So it reflects poorly on Craftmatic.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 11, 2014

    I enjoy the Craftmatic adjustable bed. I have back problems. It helps with my back and I sleep better on it. I use the head and foot lifts. I like sitting up in bed to read. The sales representative was very good. When I called him and told him it didn't work he was very surprised. He said, "You're the first one that had that problem." I bought 2 of them and my daughter's worked but mine didn't. They sent out people twice to figure out what's wrong with it and finally took and replaced it. They still couldn't figure out why it wouldn't work. The delivery team was very efficient. My grandkids like it so much they don't leave it alone.

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    Reviewed Aug. 10, 2014

    My husband and I have always looked into buying a Craftmatic bed. We both have problems. We raise it at the head and the foot a little bit. It has helped a lot. We really enjoy it and we had a very nice experience with Craftmatic. They were out here three different times because of problems with the bed but it was good because they replaced.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 10, 2014

    I purchased a Craftmatic adjustable bed because we had another one and we liked it but it's about 12 years old now and we just wanted a brand new one. Now we get a better sleep. The old Craftmatic was really nice too. It was just getting old. Anyway, with the new one, we get to raise the head part. Also, my wife raises the feet part once in a while but I don't. By letting the head up, we get to sit and read and I like my head up when I'm sleeping. Before, I always had 2 or 3 pillows to get my head up.

    Also, the sales rep was very good. He told us everything about what it would do and then one day my wife says 'I'm going to call him' because we still had the phone number and that's when we ordered them. And the delivery team was perfect. They came in and they were in and out. They knew what they were doing and they just put it together and they were gone. It wasn't long. They also showed us how to use the bed and answered all of our questions. It was all very good.

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    Staff

    Reviewed Aug. 9, 2014

    I purchased a Craftmatic adjustable bed to help with my health. Well, my health hasn't improved but I can sleep now. I just couldn't lay down flat and that's why we got this one. I raise the head up every night to sleep, and then I use the massage on my back. The rep that I talked to was very knowledgeable and provided detailed description about the bed and answered all of our questions. That's one reason why we bought it: everything was answered. That's why there's no questions about it. Also, the delivery guys were great. They showed us how to use the bed and answered all of our questions. Overall, the bed helped me a hundred percent, being able to sleep and all that. It's a wonderful bed, a good product. If something happens to this one today, I'm gonna order another one right then.

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    Reviewed Aug. 8, 2014

    I purchased an adjustable bed because I starting waking with a backache every morning. I LOVE my bed, no more back aches, I sleep more comfortably and I can adjust the bed.

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    PriceStaff

    Reviewed Aug. 8, 2014

    My daughter-in-law did some research and she thought that Craftmatic looks like a good bed. I don't think it's cheaper than the other beds. So I ended up buying it. They're not twins because she said the twin was too small. So we got this two side-by-side beds. My husband has a hard time getting comfortable and we wanted something that could lift up without sitting in his chair all night. We had a good bed. It was just that we couldn't raise the head. We just needed it so he could sleep at night and he uses it every night. I use mine, too. I don't have a problem breathing at night but I raise the headboard anyway.

    The Craftmatic sales representative that I talked to was pretty knowledgeable. I think my daughter-in-law got a lot of information from him. But sadly, he was not any longer with the company. Also, the delivery team was fine. They set it all up. I don't know why she thought it was an emergency. They had an emergency delivery because it was supposed to come and it didn't come. So when I called, I guess they called some guys to make an emergency delivery. It wasn't an emergency on our part, it was an emergency on their part because they didn't do what they said they were gonna do.

    Anyway, we both enjoyed the bed. But it's sort of strange because when the headboard comes up, it's like its down to your hips. I expected you would bend a few ways but it would bend just your hips which that would make sense with body alignment. Overall, our experience was very good.

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    Reviewed Aug. 8, 2014

    We bought our beds for my bad back and my husband's poor hips. We are so happy with our beds. I am able to move better and get up without pain. The bed did not cure my back, but I do wake up without pain in the morning. I like that I can put my feet up and put on the massage which really helps me to relax after a long day at the office. The manager that sold us the bed was easy to talk to and wasn't pushy or aggressive. I would highly recommend this bed to everyone and anyone even if you don't have any pain. We just sleep better!

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    Craftmatic® Adjustable Beds Company Information

    Company Name:
    Craftmatic Internet Sales/Craftmatic Mattress
    Year Founded:
    1978
    Website:
    www.craftmatic.com