Ashley Furniture Reviews

We had a wonderful experience at Ashley furniture in Concord, CA; Janelle was our sales consultant and she really helped us put together a very beautiful formal dining room set; she guided us; gave us lots of options; then let us shop on our own; it was such a great experience, we spent three hours and found the perfect dining room set, as well as a beautiful painting that went perfectly with everything. We were also very impressed with the high quality of everything in the store and very reasonable prices; we will definitely be back again and would recommend Ashely Furniture to everyone.

Yesterday while visiting family, their furniture was delivered. The 3 men unloaded, set-up, and cleaned up. They never stopped working! They were conscientious and proficient. I was so impressed that I asked their names. Wilber **, Milton **, and Oscar ** did a phenomenal job so I thought I would write this public review so their supervisor could learn how pleased our family was with their efforts! I hope they could receive some recognition from the company because they worked so hard. There were about 10 pieces of very heavy furniture, which they unboxed and set up with precision and speed. Very impressive work ethic!

We purchased a sofa sleeper and scheduled the delivery. The day before the delivery we realized it would be challenging to get this furniture into the room: it appeared too big for the door opening. Dannie U. was absolutely amazing in helping us with finding the solution and arranging for the appropriate communication with her delivery team! We are so grateful! The crew came prepared and the sofa fit perfectly! Thank you Dannie!!!!

We were looking for living room furniture. Went to Ashley, Rooms to Go, Nebraska Furniture Mart. Found what we liked at Ashley. Daniel met us when we came in. Left us alone to shop. We decided on a set and bought it. Daniel really made us a good deal. Furniture was delivered and didn't fit the space. Went back, they bent over backwards to make it right. Daniel went above and beyond. If you go there, ask for him.

We had a great experience at Ashley in Brantford Ontario with the knowledgeable staff and service that we received. The staff made sure we were satisfied with the service and the purchase. Willing to work with us and remaining open longer in the store hours. I will be a repeat customer in the future to this location. Bruce, Marlene **

We had an amazing experience with Kenita in the Milford CT store. She was so helpful and professional. After our purchase, she helped us with a price match on another website in a very quick manner. This is our second purchase with Ashley, and Kenita made sure it won't be our last.

We bought a couch and loveseat four years ago from Ashley's and the lady that sold us the pair recommend buying the extended warranty for an additional $500 to protect our purchase. She said if we had any problems with our purchase it would be covered so against our better judgment we paid it and now 4 years later the couch is falling apart and is not comfortable to sit on anymore and when we get family and friends over. They won't even sit on it when they come over, it's that bad.

Needed a mattress for our very bad backs. Went into Ashley at least five times to get all my ducks in a row. I was wanting the best comfort for my husband. I was treated nice I thought it was genuine. I was LIED TO SEVERAL TIMES and when I went into the store AFTER my over $3000.00 purchase and I needed to exchange he acted like he never seen me before. I called corporate and I was LIED SEVERAL TIMES. I thought ASHLEY would be honest and guide customers right but I was so VERY VERY WRONG. I NEVER SHOP AT ASHLEY'S AGAIN.

I purchased furniture from Ashley Furniture. I was always able to contact my salesman until the furniture was delivered. They charged me for a mattress pad that I was told was free. When delivered, the furniture had issues. I was told that they would take care of me. The furniture was redelivered numerous times and still not satisfactorily. They kept giving me a different customer representative, to which I had to explain over and over again the issues with the furniture, and each person stated that they did not receive pictures that were sent. I went out of town, and informed the representative of this, but a few days later was informed that my claim had been closed. I will never buy any more furniture from Ashley.

I purchased a floor model bedroom set from the Ashley Furniture store in Brick, NJ, on June 5. When I bought it, the furniture was in excellent condition except for two very minor flaws, which the store repaired before delivery. I was completely satisfied with what I purchased. Unfortunately, the experience went downhill from there. Ashley uses a third-party delivery company, and my furniture arrived with more than 20 scratches that were not there when I purchased it. The nightstand also had a deep gouge that had been covered with a black Sharpie marker, which was completely unacceptable.

We are very pleased with Ashley Furniture in Buford from the beginning with our sale associate Tae Sung ** to the end with the delivery team building and setting up the furniture. Everything was wonderful and exceeded our expectations. Thank you for everything.

Worst shopping experience I’ve ever had anywhere. Deserves 0 stars. Cream-coloured dining chairs delivered dirty and stained! After calling customer service several times, Ashley continues to refuse to exchange for the exact same product and I couldn’t speak to a manager because they wouldn’t come to the phone. I ordered a dining set with 6 cream-coloured chairs. Upon delivery, 4 out of the 6 chairs arrived with MULTIPLE DIRT AND STAINS on the seats and backs and fronts of the chairs- these are not just a few fingerprints from the delivery. I immediately photographed and made a video of each chair and pointed this out to delivery people. They told me a technician will come to clean it. I called customer service and I told them that I paid for NEW chairs. NEW products arrive in new condition however these have arrived in used condition, but are being passed off as new.

If I could give a zero for online purchase. We ordered two chairs and got an order confirmation. So we got rid of old chairs, then the next day got a cancellation of the order. We call CS and they can’t explain why we got confirmation and then cancelled. Told us to go to store to order. We went to store to order as that is what online said to do. Wasted a trip to the store as they said chairs are only available to order on line. So we placed a second on line order and got a confirmation for the order. I then called CS to be proactive. They said that it takes 24 hours for them to get the order for CS to look at it. I said ok but this is my second order confirmation and you can’t inform me why previous was cancelled and I want to be sure we won’t get another cancellation. So immediately after the call we get another cancellation for the order that I just called CS regarding. So once again, I call CS (long hold times and lots of time spent).

I purchased a dining set and the wood started splitting up after a little water drip on top of it, this is not quality wood and I very upset about this, Never ever will I buy anything else from this garbage company.

I just moved to FL, and my first time visiting Ashley Furniture. I ended up purchasing a TV stand. It was the perfect height and length for my TV. This was in March. I was so excited for this delivery, setting up my new home, etc. TV stand comes in and it was damaged, I refused delivery that time. Rescheduled another delivery and once again it was damaged. And again, and again, and again. I have lost count how many times they were here to exchange the TV stand. Not only that. How many times have they cancelled my appt. It is now end of July and this is still ongoing. I have not yet set up my TV because of this. Meanwhile I have purchase other furniture for my new home and will not purchase anything else from Ashley's until this matter is resolved. That is if I will ever purchase from them again.

The salesman said they price match, but when he went to get approval from the store manager, the manager said they would not match because it was not a big box store that were offering the lower price, and Ashley only matches price from big box stores. This decision by a manager, who wouldn't even meet us, lost almost $6000 in sales. Ashley is falsely advertising when they say they price match. Goodbye, Mr. Manager, you made a poor decision.

I purchased a bedroom set on June 6, 2026. It was delivered on July 7, 2026. A couple days later, I was putting clothes away, and 1 of the drawers were jammed and I could not open it. When I called to see if someone can come and fix it, I was told I needed to email pictures and a video. I told 6 people that I did not know how to do this and I have no one to help me. After 2 hours on the phone, I got no satisfaction. I had to have a friend look at it, and they were able to fix it. As far as Ashley was concerned, without the pictures and video, I had to deal with a brand new piece of broken furniture. Shame on Ashley, and I will never buy anything there again, and I will let other people know not to shop there.

Ordered a sofa and TV Table. On the delivery date, nothing was delivered. All phone calls land in some foreign destination with contractors who have scripts. They repeat my name a lot but never deviate from their script. For example, I ask: Where is my order? They say: "Hello Mr. **. I understand you are calling to inquire about the status of your order as a result of your having a concern about its arrival." Yes, "Where is my order?" I will investigate your order Mr. ** and will blah blah blah.

Horrible!! I ordered a nightstand and bed from Ashley and it’s been a total delivery nightmare and super unprofessional experience. First time they delivered my bed they were missing the drawers and handles that come with the bed. Additionally they left a huge grease stain on headboard, I’m guessing it from the delivery driver’s head. So, I called customer service being very understanding about the matter because mistakes do happen. They told me I had to wait another two weeks to get the parts only for them to forget the handles and one drawer doesn’t work properly.. Not only that the delivery person said to my face that the first people didn’t install my bed properly so they reinstalled and “fixed the issue” only for the bed to still feel slightly wobbly. Also to make matters worse the delivery people left black marks on my white wall.

"Anytime you want the couch and love seat cleaned, you can." NOT TRUE. Don't waste the extra $300.

Update to my original review: Unfortunately, the customer service experience has continued to deteriorate. After I filed a complaint with the Better Business Bureau, Ashley Furniture’s official response stated that they would issue my refund and that I should work directly with the Richmond store’s General Manager, Eddie **. I immediately emailed Eddie. He replied that I should receive the refund within 2–7 days and that he would verify whether any additional information was needed. After that, he never followed up and ignored two additional emails requesting an update. When I was finally able to speak with Eddie by phone, his explanation changed. He said the corporate office was still reviewing the matter and that the store could not issue the refund.

Extremely Disappointed – Terrible Customer Service & Warranty Experience. I am beyond frustrated with Ashley Furniture's customer service and warranty process. I called simply to find out how much warranty credit I had remaining on my furniture, and the experience was unacceptable from start to finish. First, I was hung up on twice. Then I was placed on hold for over an hour, only to be told that my warranty service had already been used. When I asked for details about what repairs or services were supposedly completed, they couldn't provide any notes or documentation. They had no record of what was actually done.

Purchased a chair last year had major problems. Eventually ended up with a chair that I did not order a previous year's model. Because after five attempts with customer service, it got old and tiresome. The store itself does not follow through and help the consumer. I reached out yesterday regarding a new purchase. And once again, furniture came damaged that I do not blame the store for that, I blame delivery. People who don't inspect furniture before putting it on the truck.

Terrible experience with Ashley Furniture in Gaithersburg, Md. I saw a sectional that I liked on sale online, called the store and spoke to a salesman and told him I would be in to look at it and got information that it would be the same cost as advertised online. When I went to the store a few days later, the salesman showed me the sectional. I was not that happy with the two colors offered and when he pulled up the total cost with shipping and delivery which is an extra $475 or so. I was not so interested and I told him I would think about it and left. He called my cell phone a couple of days later and said they were having a “VIP event” with free shipping and delivery. I went back to the store. And met with him, tried out the sofa again, he then pulled up the total pricing and it was THE SAME PRICING AS WHEN I WENT TO THE STORE BEFORE THEY PROMISED FREE SHIPPING AND TAXES!

The $1K sofa bed I bought (when you included the shipping fee) was of questionable quality at best, it looked great for the first few months, but quickly after that the seat inserts went flat and I had to add material to help, then the arms made cranky noise as well as the bed mechanism made some squeaky noise when I sat. After 3 years I already had to dispose of it as it looked really bad. But what makes everything worse is that I posted my review about this on their website and they never punished it, so I tried posting another one and they told me that they already had my review... So basically they're manipulating their website reviews and are very upfront about it.

I strongly recommend avoiding Ashley Furniture, no matter how attractive the price may seem. We purchased two Bradney swivel accent chairs that took more than a month to arrive. I took off work for a Tuesday morning delivery, but Ashley changed the delivery window three times and then never showed up. We heard nothing for two days. When the chairs were finally delivered, that window was changed twice as well, and they arrived in a rental truck because we were told the Ashley truck had broken down. The chairs were left sitting in our driveway, out of their boxes and wrapped only in torn plastic. When we unwrapped them about a week later, we found poor craftsmanship, missed stitching, loose threads, and a puncture hole.

My name is Rick **. I purchased a $7,000 sectional sofa from Ashley Furniture approx. 4 months ago. April, 2026. Because of a past purchase with another company I was very cautious. We were told by the sales person that the fabric was leather everyplace our body touched. He lied to us. Eventually all the fabric had peeled off. A horrible experience. We decided to try Ashley which just opened near our home. I made it clear to the sales person about our last experience and I did not want that to happen again. We looked at several sectionals that looked nice but was not leather and I knew they would peel. Finally we looked at the most expensive sectional in the store and was assured it was leather and would not peel. $7,000. It was beautiful. We purchased it and in two weeks it had been delivered. My wife was happy and we showed our friends. Very pleased.

Please do not buy from Ashley! They kept my money and not delivering. I bought furniture whole living room and bedroom for my nephew! They are not delivering and not compensating. Big time cheat!!!!

Absolutely amazing experience! Blake was friendly, knowledgeable, and made finding the perfect mattress quick and easy! There was no pressure, just patience and honest advice. I couldn't be happier with my experience and highly recommend shopping at Ashley, specifically with Blake! We will work again with him in the future!

The service is horrible as is the communication regarding delivery. Made a purchase 6/30/26. No one contacted me regarding my check. No processing, but couldn't tell me why, I had to call to follow up on delivery. Set up delivery with store manager. The delivery person called to say it can't be done on that date. The salesman and the delivery team do not communicate. No matter how good the products are I will not do business here again because of the service. Never had this issue with Home Furniture. I should have stuck with them.

Had Ashely deliver my couch in October. The driver hit my power line. Ripping the meter from my home. Instead of taking care of it. They blamed the power company. They did almost $5000 of damages to my home. They forced my to take them to small claims court. Which I won my case. Contacted their insurance company. I was met with rude hostility. I guess I need to talk to the courts to find out were my money is. Big hassle. I advise not doing business with them.

Hi, my 9 year old son and I went into the Tacoma store to find a new twin bed. He just broke his arm and had surgery a week ago, so he is wearing a full arm cast and a sling. Anyway, we were looking at a tall twin bed, way too tall for him and he said he wanted to see what it was like to sit on it and before I could even say anything, a sales associate tried to pick him up and put him on the bed.

Everyone that works at the Richmond Indiana store are really great and help.

If I could give a negative star rating I would. Purchased two OUTDOOR couches 1,500 each. Placed them under a covered deck once delivered. The cushions began to mold after just two months. Ashley customer service determined the molding is due to the environment. So, the couches are made for outdoors and they are sitting outdoors not in the direct elements but under a covered area. I have other couches 8 years or older from Ashley placed in the same type of environment with no signs of mold. The material on these couches is falsely advertised for outdoor use. As they cannot be placed in an outdoor environment without molding. After being a customer for many years I will never make another purchase from Ashley again. False advertising and do not stand behind their products.

We purchased a charcoal color sectional. They delivered us was a light gray bluish sectional, I called Ruben from Rock Hill SC. We sent him the picture of the sectional in our home and what they displayed online and he agreed in the the same color. He gave me the phone number to customer service and they are declining to come and pick it up because we should have declined the furniture upon the delivery date but we couldn't be there so my mother in law was there. She was looking for damage not color. We spend 2400 dollars on a wrong color sectional we are not happy with. Whatever happened to making sure the customer is happy. Not with this sorry excuse for a furniture company, this is not over.

My husband is 145 pounds. I am 125 pounds. The bed broke in a few months. We can't afford another one. We spent thousands and never had a bed break until now.

COMMUNICATION!!! I purchased a recliner and sectional sofa from the Baton Rouge Ashley HomeStore. I took delivery of the recliner the very next week. The delivery guys were very efficient. No problems. The salesperson was very helpful and understanding that the recliner was to be delivered to my personal address and the sectional sofa was to be delivered to a different address on a different date. He made sure to obtain all the information regarding the second address and delivery date for the sofa so there wouldn't be any problems for the delivery guys. This is where the problem starts! I get a text from JENNY!

I purchased close to $4000 worth of product at Ashley furniture in mid May. One of the items was a set of decorative pillows worth about $100 plus tax. I was informed that Ashley doesn’t carry the pillows that are in store as they are for marketing purposes only. That was fine. I ordered them and as of today, June 2, 2026, having ordered the pillows on May 13, 2026, I still haven’t received them. I have made numerous calls to both Ashley customer service and to store management trying to ascertain the disposition of the order. Every time I reach someone, they appear to cower in fear. I don’t know why. Is it because they can’t resolve the issue, which no one will take responsibility for, or because they just don’t know.

Would prefer to leave zero stars. Received the white upholstered headboard/platform bed (Melanie) on 6/30. Opened the box, and smelled mold? musty? I started putting it together (took almost 4 hours) and the smell kept getting stronger. The entire headboard smells moldy. I immediately "chatted" with Ashley and was assigned a case # and was told I'd receive an email. 23 hours later, I chatted again as I hadn't heard anything. They said I'd need to wait 3 days. (While this unhealthy product was in my home) I did finally receive an email with instructions on how I should clean the headboard, and make sure I wore an N95 mask. It's white upholstery. The smell is coming from within the headboard.

I drove 20 miles to the Ashley Furniture in Mt. Vernon, WA with the intention of buy a new recliner for my bedroom as a birthday present for myself. I walked around the store for 15 minutes and only saw 1 employee who was helping a customer. I saw at least 5 customers waiting for help but no one else was in sight. The 1 employee finally acknowledged me by say "I will be with you soon." He was still with his original customer so I knew that there were at least 5 other people in front of me waiting to be helped. After 10 more minutes and the employee still with the same customer I decided that they were too busy to need my business. I have Ashley furniture in my family room and after a month of continuing calling them I finally got the problem with the furniture fixed so I thought that I would give them another try. I am sad to say that I am still looking for a new recliner but like most of the reviews on this site I will not be buying from Ashley Furniture.