Ashley Furniture Reviews

We were looking for living room furniture. Went to Ashley, Rooms to Go, Nebraska Furniture Mart. Found what we liked at Ashley. Daniel met us when we came in. Left us alone to shop. We decided on a set and bought it. Daniel really made us a good deal. Furniture was delivered and didn't fit the space. Went back, they bent over backwards to make it right. Daniel went above and beyond. If you go there, ask for him.

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

I had a really awesome experience with Kristen ** at Ashley Furniture in Greenville, SC. She took the time to walk me through the financing in a way that actually made sense and helped me choose an option that felt comfortable for me. I appreciated her being straightforward, patient and honest. She genuinely cares about doing right by her customers. I will definitely be recommending Kristen and Ashley Furniture! — MJ **

Had a wonderful experience at Ashley Homestore in Plattsburgh NY recently. Went in to purchase 2 rocker recliner chairs. Our sales associate, DJ, was super helpful. He showed us several models. My wife and I narrowed it down, but we wanted to check out one other store first. The other store didn't have anything better, and when we went back to Ashley's, DJ remembered everything we had originally discussed--even more so than I could remember! He knew exactly what chairs my wife wanted! Very pleased with the customer service and his great attention to detail. And he didn't pressure us at all! Thank you DJ--it was a pleasure!

Fort Smith store sales, Eran **, was wonderful! I need a whole body massage chair for medical reason. Unable to personally come to the store, Eran took multiple photos of the actual chair, using his personal phone. He also did a 'test drive' explaining how he felt after 15 minutes using the chair. He suggested using it before bed to help you sleep. (Which was very helpful!) Most people simply refer you to the store website, indicating they do not care about the customer. Eran's your personal shopper, looking out for your best interest. He didn't try to sale the highest priced chair either. The chair will be delivered to my house in 4 business days. Amazing! Regardless where you live, call Eran ** at Fort Smith, let him be your personal shopper!

Bought a dresser with a mirror in the Sarasota store on Memorial Day. Was offered an extended warranty and said no thanks. Was told it was free for Memorial Day. When the dresser arrived, no mirror. Found out when we were paying the mirror was switched for the warranty. Was about the same price so we missed it. Said the salesman quit, the manager was unavailable and refused to fix this even though it costs them nothing. Lying scumbags. Never Buy From Ashley!!

We purchased Simpli Home Warm Shaker end tables. Overall they look nice but the drawers are way too tight. They rub on the inside and are very hard to pull in and out. Wish we would have spent a little more money and went with a local furniture store. We are going to keep them for now because of the hassle to return them but we can forget about using the drawers. Lessoned learned. Will never buy from them again.

I bought a very high end sofa and love seat at Ashley’s in Jackson Tn. The salesman was very helpful and assured me it would be completely set up upon delivery. Set had speakers and a sound system. When it was delivered a week later, the delivery crew stated they only put furniture in room. I called Ashley’s corporate customer service. I was told they would not stand behind salesman claims and they were really sorry he lied. I had to pay someone to set up sound. Jarvis the lying salesman, never returned my call.

Great sales lady. She let me in an hour early to help me. Found what I was looking for online and gave me a good quote. I ordered it and she said she would personally take a return up to three days. The Website says numerous times NO RETURNS. They won't ship it to the store to try out so you are on your own. Several weeks later, I get an email saying it is ready for pickup in West Phoenix. I get there and I am the only one there for pickup and had to wait 30 minutes for them to bring it out. Box was bent, torn and one corner completely off. They put it in back of truck and disappeared back into warehouse quicky closing the shipping door. Will not be back.

We enjoyed our buying experience at the Ashley store. Employees were helpful and good to deal with. We purchased a top of the line Tempurpedic adjustable bed, and a new living room set, a lot of money to say the least. Included in our purchase were $600. in bedding and a $300. Discount on the adjustable bases. When our 3rd world brown glove delivery truck arrived, they did not have the bedding with them, nor was it on the paperwork.

I would not recommend Ashley Furniture to anyone. I spent over $2,000 on a dresser and two matching nightstands, expecting a quality bedroom set. The nightstands were fine, but the dresser was absolute junk. The quality was nowhere near what was shown in the store and certainly not what I would expect for the price.

Warranty is a joke. We purchased a power reclining couch and at right at year 2 (early January 2026), one of the sides stopped working. We contacted Ashley who referred us to the warranty company. The length of repair is absolutely ridiculous. I had to take pictures, send videos, fill out forms and then it took 3 weeks to get a zoom call scheduled. On this zoom call, I was expected to flip the couch to get a pictures of a serial number (why is this not in the warranty information provided by Ashley is beyond me). The gentleman suspected it was a mechanical issue with the panel, informed me that he was going to order a part and the company was going to come and repair the couch. I had to wait 5 weeks for the appointment for which I had to be home all day because they gave me no window.

Don’t buy there. They sent wrong chair twice and now want to screw me on my refund. I am taking them to court. You have been warned.

I bought a bedroom set, spent more than $4000 plus close to $400 on delivery, plus assembly. And delivery came with a vanity incomplete and damage, called several times and after more than a month they haven't had the solution or replace the item. Manager at store can't help you if go through this, if you call customer services, no help solutions. People be aware that nobody at store if purchase something is helping you after. That is their answer, by phone either. Never buying at this store in my life.

I bought a sofa and when the two men delivered it, they put a dent in my wall. I have had my house up for sale, and this is the last thing I needed was to have a dent in the main wall of the living room. I have taken pictures and sent it to them and I’m not getting any response. Three weeks have gone by.

After spending a lot of money and being talked into the protection plan, I'm extremely upset and disappointed. We had Damage Done to our table, I followed the protocol by contacting Ashley, after 6 weeks of getting nowhere I finally get in touch with somebody, which they told me there was no file of me ever purchasing furniture. So I had to prove with my receipt that I did make the purchase. Finally, moving forward they told me because it was outside of the 5-day window of damage after explaining to them that it's a vacation home and we are not there through the winter they denied my coverage. Never again will I shop or give them business! Not to mention the customer service agent was extremely rude, loud and obnoxious.

I only gave one star because I could not give ZERO. Sales person lied about delivery date. Charged my account in full the day I placed the order. Cut to a month later, no furniture in site with NO EXPECTED DELIVERY DATE but I am getting a invoice with due date this week. I have called my sales person with no answer. I have called the store with no answer. i have called Ashley headquarters with no answer. I have used the chat fuction with no help. I am at a place of sheer anger now because how is an CERTIFIED ASHLEY PARTNER scamming me in the true definition of what is happening here.

At the time of purchase, I was told that my dining room furniture would be delivered within two weeks. That commitment played a major role in my decision to move forward with such a large order. However, it has now been three weeks, and I have not received a single call or update regarding the delay.

I recently purchased a sectional from there. The experience in the store was slow and felt like dealing with a shady car salesman. I opted in to open one of there credit cards for zero percent interest. However, I requested to put some money down. The sales person said this wouldn’t be an issue then lo and behold all the sudden it was to late and he forgot to add it. Then I had to go over my order several times which was fine. However when they gave me my delivery window and their tracker it was extremely inaccurate and when they did show up they had ordered and loaded the wrong piece!

Purchased a reclining loveseat. Within 3 months the back of the recliner came loose. Ashley would not take the piece back. They would only come out to repair it. After it was "repaired", it broke again 2 months later. I asked for a store credit and was turned down. The agent said a technician would come out and repair it again. We were so embarrassed by the recliner breaking when a guest sat on it, we just wanted to get rid of it. So we did. I was told by numerous people that Ashley's furniture may look good, but it's lacking quality. I will never purchase a piece of furniture from Ashley again.