Ashley Furniture Reviews

Absolute trash company of the highest order. We bought a couch and a loveseat -- when it arrived, we found it didn't quite fit our living room (the couches together were a bit too bulky for the size of the living room). We wanted to keep the couch, but exchange the loveseat for a recliner. When we called customer service, they refused and said our couches fit the living room fine. They determined this from a photo we sent them. They straight up said, "No, you're stuck with the loveseat whether you like it or not, LOL." Amazing. We just spent thousands and thousands of dollars at your company, and you can't even exchange a loveseat for a recliner for us? We would've paid any difference if there was any.

Financed furniture and everything was great, sales, delivery until I went to make my first payment and noticed I was overcharged. They charged me 3 times for the same thing. They did refund one. I called today (purchased 2 weeks ago) and explained. They agreed I should pay the amounts on my receipt but they only show 2 charges which is why they previously refunded one. I told them there are 3 and they responded that’s a mistake with the finance company/bank. (I guess everybody made mistakes that day) no worries though just want it corrected, they refer me to finance who refers me to them. I asked them to stay on the line while I conference the finance company and they refused, hung up on me after overtaking me. They could care less now that the sale's complete.

We purchased a dining room table and chairs set in store. The staff were helpful and professional and we were initially happy with the set. However, we had a problem with one of the chairs and I called the warranty department, and that's when it went downhill. Multiple calls to operators who barely spoke English. I sent in requested photos twice with no response, and then hardware showed up which won't fix the problem. I called back and now have an appointment for a technician to attempt a repair or order a replacement. After reading over some of the 5,300 plus one-star reviews I'm not hopeful this will be resolved easily.

Horrible delivery experience. I had to send one piece back and 2 pieces didn't come at all. The guys were ** and didn't have the tools they needed. Left a mess and to top it all wanted me to sign a document in Spanish! I don't read Spanish. I don't live on property so now I have to be inconvenienced again. I'm sorry I ever set foot in Ashley.

I purchased the Ashley Realyn bedroom set plus a couple of extra pieces and although the furniture is the style I wanted the offgassing after 9 months is still horrible. I have put the furniture in the sun as it was suggested, I left a fan in the window sucking the air out of the room, plus the ceiling fan going for months, I purchased a $900 hepa air filter/purifier that takes smell out of the room, but the minute I turn it down from the highest settings which is loud it can’t keep up. So 9 months later I am still sleeping on a trundle bed in another area of my house because of the smell. And knowing that formaldehyde is a cancer causing agent I don’t particularly want to be in there around it at all. So no, I would not recommend any of the actual products and I say that only because I also purchased an Ashley living room set and the dye came off on my clothes so they switched me to another color of the same style of furniture.

Ashley Furniture needs to be investigated. Do not shop online or at a location... They need to be put out of business!! READ THE REVIEWS BEFORE PURCHASING. I purchased something online. I realized, by calling the # they call "customer service", which is a scam and lies department, that Ashley Furniture is a bad, bad company before they could stick me with not giving me a refund - that nightmare hell hole. If you have a Havertys Furniture in your area (they would be worth a drive) go there instead. They are an awesome company. TRUE customer service. When you walk into a Havertys you are not treated like vulture food.

I would not recommend Ashley Home Store to anyone. I bought a loveseat that was delivered and after the fact, we noticed it was defective. When I called customer service, they scheduled an even exchange. 4 different times it was cancelled the day before and once on that morning. Went back to the Woodhaven, MI store, where I bought it, 3 times to cancel and get a refund. They will never refund! The manager, assistant manager and my salesman was no help. All they did was tell me to call for an exchange. None of them would call for me or back me up. So my credit card company got involved, and after that I finally got my loveseat. It took 8 weeks. Customer service on the phone is rude. The girls that took my many calls cared less, just said this is our policy!! You will never get a refund. This was my first time shopping at Ashley, and I will never go back. Once they have your money, They're done with you.

Ashly Furniture's customer service (866-787-7930) is horrific. I couldn't understand the agent. I asked where this call was and she said the Philippines. The agent wasn't helpful and caused more confusion with my order than what I was calling for. This is a poor reflection on you, Ashley Furniture! Come on, Ashley - bring your business to the United States!

Beware of Ashley Furniture's mattress return policy! My advice don't buy a mattress from them. They charge the customer a 15% return fee in addition to the delivery fee for an exchange. In October 2025 I bought a Sealy Posturepedic with the advice of the sales person and sales representative saying that the Posturepedic hybrid was good for side sleepers because it had zoned springs. Since I needed more hip and back support, I decided to try it. It was not good at all for me in fact, it actually threw my low back and hips out of whack twisting my pelvis. I went back to the store to pick out another mattress for an exchange and they informed me that I would have to pay a 25% fee if I did not keep the original mattress for at least 30 days. So I waited the 30 days and picked out another mattress that was slightly cheaper and all foam.

Do Not shop at Ashley in Arlington, Texas. I wish they had a 0 but the lowest was a 1. I bought 6000 dollars worth of furniture. I was told the day I got it I could pick it all up. Went to Rent a Truck, got everything, was missing a end table, light and recliner chair. Told to pick it up the next weekend, rented a truck to go get it. They said they gave my stuff away. It should be there in 2 weeks, went back, got the table lamp and the chair got home, the chair had black marks on, missing the mirror, was told give them 4 weeks. I tried calling, nothing. I have paid 2 payments still nothing. I don't have my daughter's mirror that goes in her bedroom, now told 8 more weeks and customer service all they say is, "Sorry for your bad luck." They have done nothing to help me. I'm so pissed right now. If you are buying furniture, don't go there, you will pay stuff you never get and it's not their fault, they don't care about customer, all they care about is your money.

I am absolutely furious with my experience with Morris/Ashley Furniture. My couch arrived damaged straight off the truck, and I immediately reported it. The tear is clearly visible in the delivery photos taken by the driver — I even circled it and sent multiple additional photos from my own phone. Despite this, customer service kept replying with copy-and-paste messages saying they “weren’t seeing any damage” and asking for the same photos over and over again. It was beyond frustrating. I had already provided everything they asked for, and the tear is obvious in every image.

At this point even giving a one star is over the top for me. I purchased a table on September 28 from the location of Greenwood Indiana. The table was delivered on October 3 October 14. I noticed that the edges were splitting. I called and I got nothing but the runaround. Still getting the runaround today November 18. Still no resolved to this matter. They would’ve sent out a technician to make a repair. Oh I don’t think so. I would never accept a repair on how it’s splitting. A piece of it even fell off.

This is the absolute worst customer service. You have people answering the calls who have no power and a management team that does not review cases. I have been calling with issues to a chair my mother received on October 1st. I have been calling weekly for a month and half. DO NOT BUY FROM THIS COMPANY. The technician who came out from the company told view the chair said the company used to be family owned, however was purchased by a big corporation with many brands, and customer service no longer exists.

Ordered a replacement cushion on 6/10/2025 it is now 11/18/2025 and have not received my cushion replacement. I have contacted the store in Cleveland, TN where I bought it 3 times. They tell me they will call me back after telling me a manager would have to get involved but I still have not had anyone contact me from the store. I have called the customer service number 3 times and all they can tell me it that the cushion is in Memphis, TN and there is no estimated time for delivery. Terrible customer service and cheaply made furniture as the cushion only lasted 2 months.

I gave it one star because I liked the sofa sectional I got. However I was pressured into the 5 year $300 “worry free” protection that covered cleaning of my white sofa for any fading in color due to wear, etc. only to find out two years later that I wasn't covered for very light stains - I was given a runaround and conflicting reasons why - updated policy which I never received to we don't handle multiple stains. Why would I have someone come out for one not noticeable little stain? I never wanted to use it until I needed it.

Just bought a sofa, love seat and two armchairs from the Victoria, BC location. Jamie ** was very helpful as we figured out what we wanted. Furniture was delivered today by Sukh, who did a great job. Very satisfied with our experience.

We have been customers of Ashley Furniture for over 15 years. On November 9, 2025, we went to Ashley Furniture in Prescott, Arizona to make a purchase on our Synchrony/Ashley Furniture account. There was a processing issue with our two accounts that needed to be synced 2 phone calls to customer service and still had issues. Our credit limit is $9,000 with a $0.00 balance. The Sales Manager wrote emails to the Corporate office and after 7 days had not received a response or resolution. Corporate and Support staff are incompetent. Sales manager and Sale Associate in Prescott are excellent and frustrated as well.

Never buying from Ashley again! The worse experience in my life! My oatmeal set turned black behind all the cushions after 13 months. Tried using my 5-year warranty that I paid $450 for and had to fight tooth and nail to get it reupholstered. Extend customer service is ass! Very unprofessional, not compassionate at all. I missed 4 different days of work to have 4 different techs come to my home. Finally, after 4 different techs coming out, after 37 phone calls to extend…3 managers, lawsuit threats, and about 3 months into the warranty claim…I finally got it reupholstered. This was a fabric malfunction on their end, and who’s to say the new fabric won’t turn black again? Ashley is a joke! $2400 wasted! I don’t not recommend anyone waste their money with this company! I literally rather shovel shit.

I am beyond disgusted with my experience at Ashley Furniture. The couch I purchased looked great in the store, but when it was delivered, there was a HUGE gap between the cushions. I immediately requested a repair or replacement because it was clearly not the same quality as the floor model. What did Ashley do? They sent out a technician who took one look at it and told me, “That’s just soft cushions, not a defect. Nothing I can do.” Seriously? I paid $3,000 for a couch that looks like it’s already worn out on day ONE, and the best they can say is “nothing I can do”?

This is regarding the Ashley store in Albuquerque NM. This store has the worst customer service than any company I have ever dealt with. I ordered a chair back in October and they have failed to deliver it three weekends in a row now. I have tried to cancel it numerous times because they won't deliver and they keep giving me the run around. At this point, I just want to get my money back and they are fighting giving me a refund and are holding my money, while it earns them interest for their company and I get no product. They were supposed to have delivered it today, and I got a call from their Rotary Robot system saying they need to reschedule a fourth time.

I was looking for a new living room set! And this guy come to Us!! We haven't sure because we disagree and what would be better for a our new home. In the meanwhile I did love a comforter set! It was wort $150! Dollars in a sale price! I still was deciding for my leaving room set, but I did love this comforter set! It was worth 150 dollars sales price! I wanted it ! So I did ask for it! This guy come to Us telling us that He would have a 2:00 Dollars gaining for this! So He gave us this for free! He said! You can have this! I wouldn't make more than 2 dollars for this!

Our experience at the Ashley Furniture store in Seabrook was top notch. Karen was extremely knowledgeable, helpful, thorough and personable. She was patient and had us try/compare key mattresses that fit our needs until we were able to distinguish a clear favorite. Based on getting to know us, she was then able to suggest a frame/headboard that we loved at first sight. Additionally, Karen was able to work within our budget. We're very happy with our experience and highly recommend the Ashley Furniture store in Seabrook, and Karen in particular.

I will not ever purchase any furniture from Ashley's. We purchased two powered recliners from them on 2/23/2021, with a 5 year extended warranty. Three months ago one of the cables, from the recliner to the transformer of the chair shorted out. I started the hunt for the replacement parts. I called the store. They stated the one year warranty was no long in effect, I advised them I purchased a 5 year warranty, they investigated and found this to be true.

Buyers beware. They will not honor your warranty so don’t waste your money purchasing a warranty. We bought a dining room table and the cheap side panel on the table began to unglue within a year of purchase. We submitted a claim, which was denied. I suggest that you shop somewhere that has better quality furniture. I should have read reviews prior to taking my business to Ashley. I would have given zero stars but I wasn’t able to therefore they got 1 star by default.

Just purchased a recliner..Salesman was so patient and helpful, pleasant.. Made our trip satisfied.. We are happy with the service they provided us… Would recommend them to anyone..MARY ** AND SCOTT **

My wife and I purchased a chaise sofa and chair in mid October this year. Two weeks after it was delivered the cover on the chaise sofa started showing wear and changing colors. I called service and a service man came out to inspect. He agreed there was a problem and ordered us a new cover and it was delivered with instructions to call service to arrange a date for them to come out to install it. After it arrived I called and was dealing with a woman who could barely speak english. She kept asking to same questions and I was put on hold six different times.

Would give zero stars if possible!! I purchased savannah pantry in October online for $504.99. It was reduced to $494.99 online. I contacted customer service for price match 2 days ago. After tracing with rep on credit to my cc. He will not respond. Customer service is horrible. My first and last time dealing with this Company.

I purchased a full bedroom set and a recliner from Ashley Home Store. When it was delivered, the recliner was the wrong color so it was sent back. They set up (paid for white glove service) the bedroom furniture and 6 of the 15 drawers (3 in dresser and 3 in chest of drawers) did not close correctly. One edge would be flush with the furniture and the other edge would stick out more than 1/4 inch. Makes them look crooked. Delivery guy called Customer Service (CS) and they said a technician would be out to adjust the drawers, no problem. The technician showed several weeks later and did very little, said he did not see a problem but called CS and ordered new rails for the drawers.

Worst customer service you can imagine.. I have been trying to get my couch fixed for 7 months and it been nothing but a hassle and it’s still not fixed.. Parts have been on order since August and every week I get a email or text saying parts on back order again and it will be another two weeks.. I don’t think they will ever fix my couch and they will keep pushing me off till I just forget about it and go buy something new somewhere else..

My experience with Ashley Furniture it is worse I have ever had, I purchased in full a sofa chair and ottoman and I received defective broken furniture even with a nail protruding out. I did not receive what I purchased. Now they want to replace bad furniture with bad furniture. The sofa seat cushions are wrapped to appear to be 3 inch cushion but they are not. They are flat. The entire to set is defective. Beware of purchasing from Ashley. They took money and sent me garbage. Ashley has not respected me as a customer. They took money and sent me garbage.