Ashley Furniture

Nicole was excellent, very nice young lady. Very attentive to my needs, answered all my questions. Sorry to say I had to change my review from 5 stars to 1. Ashley promises next day delivery 7days a week, which is false advertising. I ordered a sectional Dec 19, delivery date was Dec 30th, then changed to January 3rd, and final delivery date January 19th at freaking month later. My kids and myself is now using chairs to watch TV in our living room due to Ashley's poor customer service and not willing to resolve the issue. Now how many more sales and customers have they lost.

I bought several items from Ashley on Black Friday on Nov.23, 2018 but still I don't receive them (Jan. 04) and they had promised for 2 weeks delivery and nobody doesn't care when I called customer service.

We ordered furniture on 10/26/18, we were promised delivery on 12/6/18. Received a phone call 2 days prior to promised delivery date stating that it would not be delivered until 12/22/18, of which we received ONE PIECE! Then they promised the remaining portion would be delivered on 1/7/19. They called tonight and stated that delivery would not occur until 1/16/18. Then they are only sending ONE MORE PIECE!!! They’ve had my money, paid in full since 10/26/18 and I still don’t have my furniture!!! I’ve been into the store on three separate occasions and have false promises and bogus delivery dates!! In anticipation of our original promised delivery date, we disposed of our old furniture and have been sitting with NO FURNITURE SINCE 10/27/18! Poor customer service, poor communication, and they do not tell the truth!!!

Please be advised at the Ashley Furniture Home store in Fredericksburg, VA there something terribly intrinsically wrong with customer care service. I ordered a Bonita Springs Plush Mattress by salesperson James; he informed that they had the order. I inquired about delivery period and he said only two -3 days. He again said to me to expect the delivery by December 19, 2018. I took off work and missed an evening meeting waiting on the delivery, but they never showed up. I called the Customer care, talked to Sierra and Rose, and she told me the delivery is scheduled. They would call me. Salesperson kept promising delivery dates, I still did not have my mattress after James told that they would deliver on FRIDAY>SATURDAY>MONDAY.

I purchased several pieces of furniture in Sept 2018 with a promised delivery date in late October. Some of My furniture arrived in pieces. First my Tempur-Pedic bed only. Later, in November a portion of my sectional sofa that had an entire row of staples exposed, my Bolanburg coffee table with drawers that wouldn’t open properly and my Bolanburg XL TV stand with broken support pieces. I refused the tv stand and called the company about the other issues. They were very nice and stated they would replace the couch portion of the sectional and the coffee table. Weeks and weeks later I received the remaining pieces of my sectional and along with the replacement pieces and finally my Bolanburg king bed.

Whatever you do, go somewhere else to buy your furniture. The quality is fine, but you will wait literally MONTHS for your order to arrive. You will receive text messages and emails and calls saying your items will arrive by a specific date, but when that day come, only part of your delivery will arrive. I have now had three delivery dates and have not received four of the pieces of furniture. The store manager claims not to know when the sudden backorder will be fulfilled. The sales associates will look you in the eye and lie to you about the ease and timing of delivery. Save yourself this headache. It’s not worth it. There are plenty of other places that sell furniture in Chattanooga. This is not the place. Do yourself a favor. No one wants to deal with the Ashley Furniture Homestore on Gunbarrel Rd. Never again.

The furniture I purchased had problems from the beginning and I kept calling customer service with issues. Fabric stretching on seat and back and not holding its shape, tears in fabric, ottoman's top cushion not staying on top, kept sliding over the side, back cushions didn't have enough polyfill so they didn't retain their shape. They always had different responses about the problems I was having. My pieces were from overseas and it would take months to repair. My pieces weren't properly coded so that I could get a replacement, that's normal wear. My calls were never returned, and when I called it was always "I do apologize" every single time. I was the one calling relentlessly for an entire year only to have a technician come out 3 times to try to fix the problem and him actually tell me that it wasn't going to help, it was how it was made.

We purchased two Santa Fe recliners. We love the chairs but after one year of use one of them will not go back to its upright position, the foot rest jams open and we have to manually shake it around to get it to close. We bought the chairs in 2015 and they were stored in our basement until November 2017 and installed after we finished remodeling. When I called Ashley Furniture to see about having it repaired I discovered their warranty is one year on labor and 5 years on parts. Meaning I have to fix it with supplied parts. This is what my EXTENDED warranty covers.

Ordered four dining chairs from the Katy store, THREE were delivered wobbly. Had to call and schedule a tech to come out to fix them. Tech first blamed it on our floor, saying it is uneven, then tried told us he's gonna sand the other three legs down to make them the same length... We refused to let him sand them down and called customer service to let them know we're returning the chairs. They said they'd call us back within a week to schedule a pickup... Fast forward 1 month, no call back, the nightstands we were waiting for delivery NEVER got delivered. I've been calling every day, nobody answers, so I leave my number for call-back on their automated system, and nobody has called me back. I call the store, and am told there's nothing they could do, and to keep calling customer service. It's been over two weeks of calling, re-calling, and waiting like a fool for a call back. STILL WAITING...

Corporate called to "TELL" us delivery would be on a Thursday between 8-12. No options given, and no flexibility whatsoever! We tried to request a afternoon window, which they then moved our delivery out to a Sunday. We paid in full this, and want our furniture but they would not work with us. Called the store manager which told us to call Corporate! And offer a $50 gift card. Ridiculous they will not give options for delivery, then just move your furniture out 3 more days!!! I will never purchase from them, and will stick with Living Spaces that offer SAME Day delivery!

We purchased living room furniture. $3,000 worth of supposed Italian leather furniture. Within six months the leather turned into discoloration. Leather turned yellow and spotty yellow. Informed the store and they said this quote "What do you want us to do about it?" They stated that it was probably because the sun was hitting it. And that was not the case but they did not believe me. So because of that we have $3,000 furniture that looks like crap. And they did not care.

Store manager Jorge **, has terrible customer service skills. Will not help you at all, stay away from this store. I am still waiting for my delivery for over two months. Asked to speak to his boss from Patricia **.

I bought a sectional - spent 2,000 - that broke in 6 months. Called their customer service multiple times. Finally they returned my call. Replaced sofa that broke again! Called customer service who never returned my call! Stay away. They shouldn’t be in business! Don’t waste your money!

This has been the WORST experience I have ever had! I had a bedroom set ($2500.00) delivered to my home that was not functional. The delivery drivers called the shop and handed the phone to my wife. She explained the problems (doors, not opening, draws not opening). She was assured that someone would come out to repair or replace said items. As it turns out, a ticket WAS NEVER OPENED! I have spent 4 or so hours on hold to try and get a resolution of these issues. And as I write this review I am on hold again 25 mins and 54 seconds. I would encourage anyone who is looking to buy quality furniture to go somewhere else! You get what you pay for and this by far is the WORST company on the face of the planet.

We purchased over $11000 of furniture at Ashley less than a year ago and were pressured by the Lexington KY store manager to purchase a furniture protection plan (which is outsourced and shady) for $842. In less than a year 3 items needed repairs - a broken chair frame, broken chair leg and a tear in a leather chair. These items rarely were used so had minimal wear. Of courses that Protection plan doesn’t cover anything - do not waste your money. Ashley stole $842 from us by insisting this plan was necessary knowing all along that it mostly covers fabric - the majority of our items are wooden. Also don’t be fooled - although you can find Ashley stores in other states they are individually franchised which means they don’t stand by their product once you move to another state. There are over 2000 bad complaints against Ashley. Wish I would have read them. Chose another store!!! One that you can trust and one that has integrity.

Do yourself a favor and stay away from Ashley furniture. They DO NOT stand by their products, miss delivery dates with no explanation, and tell you that you're out of luck when the lamps you bought new out of the box don't work. Skip Ashley and go to a more reputable furniture place.

They never delivered on the fireplace after waiting 3 weeks. Both managers (Candy and Alex) never returned our call, had to personally go the store so that they could cancel order. No common courtesy. All they had to tell us that they did not have the product and they would not be able to get it. Wasted 3 weeks and frustrations with this furniture store.

We purchased an electric reclining love seat and recliner 2/17. When we were told about the 5 year warranty I accepted and paid for this as I was a bit concerned about the electric parts of the furniture. Early November the motor for one of the love seats started to grind and stopped working. I called the company who holds the warranty GBS who informed me that the coverage I had purchased was only for the leather and wood portions of the furniture not the electrical components. That was not explained to me clearly buy the salesman who had lead me to believe the electrical parts were covered... But that is my fault as I did not thoroughly read the warranty.

Lying lying lying, really bad customer service. If you want people lie to you, Ashley is the store you go to. I bought a sofa, table, and bed. The sofa has 3 parts, they delivery only 2 parts. They said will call me in 1 or 2 days, but I didn't see any phone call from them. Then I called them, went to the store, they said will delivery after a week on 12/19 but I didn't see anything, any phone call. I called again, then promise on 12/26 for sure, but still the same problem.

Purchased a loveseat and TV stand from Ashley in Prescott. The TV stand was on back order and due to arrive 12/18 and delivery was scheduled for that day. Called on 12/17 and rescheduled for 12/19. Called again on 12/19 for delivery time and was told they don’t deliver to Prescott on Wednesday and the truck for Thursday was full. Promised to deliver on Saturday but when we called to confirm delivery they had canceled it because the TV stand wasn’t in. What? First time I heard that.

Yesterday evening 12/27/18, my girlfriend and I made the biggest purchase of our lives – we just bought a house so that we may start a beautiful future together. Since we were on a budget, we decided to shop at Ashley Furniture Outlet in Jacksonville Fl. Sometimes, saving many can cause aggravations and cause untrustworthy sales people to lie to you and reach their quota. In our situation, the associate was Lexus **. To say the very least, the store trains their employees with minimum to no customer service skills. After selecting our furniture, they constantly pressure you into getting their protection plans and deliveries even though we told them that we are not interested. After talking us into signing up for their credit application and close the sale, they ask us to pay for the minimum payment and then proceeded to tell us that the items are not in stock – we must wait for another 30 days before we can pick them up.

So let down by their product, and even more by their hidden fees to fix their broken product. Our couch FRAME broke 77 days after arrival. Now, 1 yr 2 months later it has broken again, same spot. And then this: "Please note the frame has a limited 5 year warranty. The parts are covered by the manufacture, however the consumer is responsible for the labor and all transportation costs for the repairs." Ashley Furniture is a joke. I urge future possible clients to look elsewhere for quality furniture. "Quality" is not a part of Ashley Furniture vocabulary. The customer must pay for labour, pick up and delivery?! What a joke. Do not waste your hard earned money on this half rate joke of a retailer.

We bought our living room set three years ago. The seams on the seat cushion on the sofa and one of the recliner ripped out in less than a year under normal use. We contacted the store where we purchased these and they covered it under warranty. The kicker was that we had to either deliver the sofa and chair back to them to do the recover and pay the labor or do it ourselves. We live 50 miles from the store so we decided to install the new covers ourselves. When I took everything apart I couldn't believe how cheap everything was built. Now two years later the covers are ripping again and the wood frame that was stapled together has come apart.

Let me start with 3 years ago when I originally bought furniture from Ashley's. I bought my dining table, my living room furniture, and furniture for 3 bedrooms. When we first got the delivery the sectional was chocolate brown when the description clearly said charcoal grey. After going back and forth with Ashley for over a month they finally changed them. Not just the sectional was incorrect - I ordered a full size bed for my son and had already spend money on his mattress when we realized they send me a twin size bed. That also was a problem to exchange. Took about 5 months.

I have had a total of NINE delivery dates scheduled by Ashley Furniture, and I have still not received the two items in question. This is in reference to the Hoover, AL location. The store manager, Charles **, is the most incompetent person I have ever dealt with. It seems most locations experience the same issues. I plan to refuse any further delivery attempts, to dispute the charges with my bank, and to file ANOTHER complaint with the BBB. Do yourself a favor and buy your furniture anywhere else. Anywhere else at all will give you better results than these morons will.

Purchased a bed set for my daughter and needed it delivered ASAP and was told 12/23 everything but the bed rail would be delivered but they would bring it on 12/29. I agreed as she has been in the floor for a month and she needed a bed. I called a day early to confirm and she said they moved it to 12/29 to only 1 delivery and that “There was no time for me and it would have to wait. There are no exceptions”. So... we went to pick it up. The lady Bianca at corporate office said she would call to advise them... well she did not and we had to wait another two hours! Poor communication and Horace the salesperson lies the entire was a complete experience was a disappointment! Not worth the hassle! Won’t be returning, I will go to Havertys or Living Spaces or wait till IKEA opens. No compensation was given and when asked she said they don’t “do that” again definitely not going back. Tried to plan ahead and they messed it up!

I purchased what I thought was an expensive solid faux leather couch that would last for several years. I paid more thinking it was of quality. I had issues right away. It wasn’t until I had it just a year, when I turned the pieces over and saw that the issue was the frame on both pieces falling apart. I called and was told it was out of warranty. It didn’t matter that this started well before the warranty expired. Keep in mind, I am single, live alone. I work a lot. So, this furniture was barely used. It needed replacing and it’s nothing that I could sell due to the condition.

A year ago I purchased a sofa set. They were brown sofas and I really liked it. But then a week later, these crap sofas break and get destroyed! Now these sofas look absolutely disgusting and are made with crappy materials inside. We tried to return the sofas for a refund but the guy "helping us" at customer service said we couldn't have a refund and he was not helpful. This is just a waste of money and basically Ashley Poop Store eats up your money. DO NOT BUY THEIR FURNITURE.

I purchased a NEW in the box table and chairs, got them home and opened the box to realize 2 of the leafs were damaged. I immediately contacted my sales guy (Corey) and sent pictures of the damage. I was told I could bring them back to the store and exchange them for another set. I decided to call the store and ask that they be inspected before I made the trip and was told there was a scratch on one of them but not to worry they had a repairman coming and he would take care of it. I never heard back so I called the store and was told the repairman missed a rub mark and he would be back in a week and have it ready to go.

I don’t even know where to begin! I was given multiple delivery dates; then when the furniture finally came, it was missing multiple pieces and bed couldn’t be put together, I was steaming MAD! Now the piece that is needed will take 7-14 days & another scheduled trip! Please stay away from “Ashley Furniture”! I should have read the reviews first!