Ashley Furniture Reviews

Ashley charged me for White Glove Delivery, failed to deliver the order, changed it to pickup without my authorization, claimed I returned furniture I never received, and gave me multiple contradictory explanations including that the order was lost, picked up, scheduled for pickup, and returned.

Ashley Furniture is garbage. Don't waste your time or money. Lower prices for cheap poorly made furniture is no bargain. I had a sofa delivered 7 days ago and it hurts my back so badly I'm trying to get rid of it and maybe salvage a little money although I am taking a loss. If the furniture store you go to features primarily Ashley Furniture go somewhere else.

Ashley Furniture is trash and so is their customer service! I have been trying to get my sectional fixed for 4 months now. It’s covered under warranty and it has been a NIGHTMARE dealing with customer support. They have not ordered all of the materials needed for the past 3 scheduled repairs, they can’t get the scheduling figured out, I’ve had to miss work 3 times now because the person I talk to schedules me for afternoon who CB I can do then their automated system overrides it and puts it for a morning slot making me miss work. I’ve been trying to speak to a customer service manager for over a month and no one will call me back. The couch is a substandard product and after only 6 months the cushions deteriorated, the seams have busted, stitching is coming out and the fabric looks like it’s 5 years old!!! Ashley Furniture is the worst company ever!

I ordered online based upon a sale price that said it was in stock at time of purchase. When the item was delivered they charged me $300.00 more than the online site clearly indicated. Kept hanging up on me when I called the number provided. Several times called to try to get this cleared up. They did not want to clear it up. They took my REVIEW but did not post it, of course. Never shopping with them again.

Ashley Furniture sold me a mattress without telling me that their return policy overrides the manufacturer’s trial period. Once I realized the mattress wasn’t right for me, they refused a refund and only offered a costly exchange with extra fees. The lack of transparency and poor customer service was unacceptable. I won’t be buying from Ashley again.

Terrible quality. The support pain's on their bedframes couldn't hold a cat... a lot of wasted time putting together and later disassembling, and then dealing with their return policy is incomprehensibly bad.

I should’ve known better than to give Ashley another opportunity. The last time I ordered from them, it took me about five months to get my furniture and they ruined my hardwood floors with the delivery and would not pay for repairs despite me having videos of the before and after. That was six years ago. I decided to give them another chance. I just ordered a sofa from them and it’s scheduled for delivery this Friday the 19th. They called today to say that the “corner piece” is not available and they were “hoping it will be in a week or so.”

On May 21st my daughter and I went to Ashley Furniture in Riverdale Utah. We wanted to find a low profile bedroom set for my wife, who has recently become disabled. We worked with Hayden. When we found a bed that would work for her, we started to ask some questions of Hayden. He was responsive but he did ask who this bedroom set was for. I told him, "It’s for my wife." He then glared at my daughter. I told him, "This is not my wife, she is my daughter." His response was, "Well we do live in Utah and you just don’t know." This did not sit right with the two of us. I told Hayden that, "I may be back tomorrow." I went to a few other furniture stores to get pricing. I went back to Ashley since they were the least expensive.

I would never recommend you buy furniture from Ashley Furniture. Their customer service is very poor. The quality of their furniture is very poor. 😢 Totally dissatisfied with Ashley Furniture.

I am extremely disappointed with my recent experience with Ashley Furniture's delivery service. We were given a delivery window of 8:00 AM to 11:00 AM and planned our entire day around that timeframe. By 10:30 AM, having received no updates, we called to inquire about the status of our delivery. Only then were we informed that the delivery team was running behind and that our delivery window had been pushed back to between 11:00 AM and 2:00 PM.

Ordered a 12" King and a 12" Queen memory foam mattress. Salesman never told us there was a charge to put together the frames. Didn't tell us Ashley wouldn't take the old bed frames. Mattress and frames were delivered with the instructions to put the kings upstairs and the queens downstairs. A queen frame was placed upstairs and a queen frame was placed downstairs. Took 2 hours for us to put together the frame upstairs. (I'm handicap.) Then realized it was a queen frame. Ashley said they would correct the problem in a week? Don't know what's going on, other than I have no place to sleep because of Ashley's incompetence!

BUYERS BEWARE!! We went into the Altamonte Springs, Fl store and purchased 2 recliners and then 2 matching couches. We paid for the entire purchase that day. The shipment did arrive about 2 weeks later (on Sat.) and we immediately noticed that the recliners had inferior particle board foundation while the instore had plywood foundation. This immediately looked like a bait and switch situation. We informed the delivery guy of the wrong recliners & then followed up on the following Monday to inform store of the wrong recliners. We were told they would deliver the correct items but when they came they were identical, with particle board foundation. In store that knew the problem was Homie & Daniel & then a huge bunch of Customer Service folks that do a tag team of getting nothing done.

We ordered a sectional on 4/26 at the Opelika AL store. It was a special order. When it came to our house, IT WAS THE WRONG ITEM and was sent back. WE STILL HAVEN'T GOTTEN IT as of 6/12. The sales lady must have "clicked" the wrong item when she ordered it for us. So now we are waiting a 2nd time, hoping they get it right. I will never buy anything from ASHLEY FURNITURE AGAIN. DON'T PRE-ORDER ANYTHING FROM THEM BECAUSE THEY WILL MESS IT UP.

Very poor/nonexistent customer service. We've been waiting for a couch we ordered back in April. We were told by the salesperson, Emmanuel that this would be in by the end of April. I started calling our rep mid-May for an update and couldn't reach ANYONE. It's June 12th and it is finally in stock and we set a delivery date. They contract for delivery, and the delivery driver called and said they can't make it up the driveway and wanted to leave it on the road for us to figure out. We have big trucks making deliveries with NO issue. Zero problem-solving from Ashley - they "can't" send a smaller truck, yet it was an Enterprise truck rental... They clearly have options. I canceled my order. ZERO help, zero apology. I will never buy anything from this company again. What a joke.

Recently my husband and I ordered a patio set from Ashley Furniture.com and it came with a duplicate pieces for one of the chairs. Now they are making us wait for 1 piece until mid July! Instead they should just open a box of the same chair and give that 1 piece and replace it with the ordered piece. That way the box would be complete either way! Poor customer service! I was in customer service for 16yrs and whenever an issue like this came about, we always made it right! I should get another chair set for nothing to make it right!

Bought a sectional recliner sofa with performance fabric. The fabric off gassed so bad it made my husband not want to sit on it. Then after just 7 weeks, one of the reclining sections broke, stuck in the reclined position, sticking out into the room. Spent many 10s of hours on the phone with them trying to get them to exchange for a non-mechanical product. They refused. Only thing they would do is replace with the same recliner. Took weeks for them to come do that. If I could give 0 stars I would. Don't waste your money or time.

I bought a Power Lift Chair for my elderly, disabled mother. Model 1760912 paid $962.99 including taxes. When my mom said it wouldn't work for her, I contacted Ashley about returning or exchanging within 24 hours. They would do neither! I know thousands of people and will be sure to post this on every social media site available. What a horrible way to treat elderly people!!!

The AI does what it wants. The customer service is completely unable and unwilling to help. An only catastrophe!

Bought a dresser with a mirror in the Sarasota store on Memorial Day. Was offered an extended warranty and said no thanks. Was told it was free for Memorial Day. When the dresser arrived, no mirror. Found out when we were paying the mirror was switched for the warranty. Was about the same price so we missed it. Said the salesman quit, the manager was unavailable and refused to fix this even though it costs them nothing. Lying scumbags. Never Buy From Ashley!!

We purchased Simpli Home Warm Shaker end tables. Overall they look nice but the drawers are way too tight. They rub on the inside and are very hard to pull in and out. Wish we would have spent a little more money and went with a local furniture store. We are going to keep them for now because of the hassle to return them but we can forget about using the drawers. Lessoned learned. Will never buy from them again.

I bought a very high end sofa and love seat at Ashley’s in Jackson Tn. The salesman was very helpful and assured me it would be completely set up upon delivery. Set had speakers and a sound system. When it was delivered a week later, the delivery crew stated they only put furniture in room. I called Ashley’s corporate customer service. I was told they would not stand behind salesman claims and they were really sorry he lied. I had to pay someone to set up sound. Jarvis the lying salesman, never returned my call.

Great sales lady. She let me in an hour early to help me. Found what I was looking for online and gave me a good quote. I ordered it and she said she would personally take a return up to three days. The Website says numerous times NO RETURNS. They won't ship it to the store to try out so you are on your own. Several weeks later, I get an email saying it is ready for pickup in West Phoenix. I get there and I am the only one there for pickup and had to wait 30 minutes for them to bring it out. Box was bent, torn and one corner completely off. They put it in back of truck and disappeared back into warehouse quicky closing the shipping door. Will not be back.

We enjoyed our buying experience at the Ashley store. Employees were helpful and good to deal with. We purchased a top of the line Tempurpedic adjustable bed, and a new living room set, a lot of money to say the least. Included in our purchase were $600. in bedding and a $300. Discount on the adjustable bases. When our 3rd world brown glove delivery truck arrived, they did not have the bedding with them, nor was it on the paperwork.

I would not recommend Ashley Furniture to anyone. I spent over $2,000 on a dresser and two matching nightstands, expecting a quality bedroom set. The nightstands were fine, but the dresser was absolute junk. The quality was nowhere near what was shown in the store and certainly not what I would expect for the price.

Warranty is a joke. We purchased a power reclining couch and at right at year 2 (early January 2026), one of the sides stopped working. We contacted Ashley who referred us to the warranty company. The length of repair is absolutely ridiculous. I had to take pictures, send videos, fill out forms and then it took 3 weeks to get a zoom call scheduled. On this zoom call, I was expected to flip the couch to get a pictures of a serial number (why is this not in the warranty information provided by Ashley is beyond me). The gentleman suspected it was a mechanical issue with the panel, informed me that he was going to order a part and the company was going to come and repair the couch. I had to wait 5 weeks for the appointment for which I had to be home all day because they gave me no window.

Don’t buy there. They sent wrong chair twice and now want to screw me on my refund. I am taking them to court. You have been warned.

I bought a bedroom set, spent more than $4000 plus close to $400 on delivery, plus assembly. And delivery came with a vanity incomplete and damage, called several times and after more than a month they haven't had the solution or replace the item. Manager at store can't help you if go through this, if you call customer services, no help solutions. People be aware that nobody at store if purchase something is helping you after. That is their answer, by phone either. Never buying at this store in my life.

I bought a sofa and when the two men delivered it, they put a dent in my wall. I have had my house up for sale, and this is the last thing I needed was to have a dent in the main wall of the living room. I have taken pictures and sent it to them and I’m not getting any response. Three weeks have gone by.

After spending a lot of money and being talked into the protection plan, I'm extremely upset and disappointed. We had Damage Done to our table, I followed the protocol by contacting Ashley, after 6 weeks of getting nowhere I finally get in touch with somebody, which they told me there was no file of me ever purchasing furniture. So I had to prove with my receipt that I did make the purchase. Finally, moving forward they told me because it was outside of the 5-day window of damage after explaining to them that it's a vacation home and we are not there through the winter they denied my coverage. Never again will I shop or give them business! Not to mention the customer service agent was extremely rude, loud and obnoxious.

I only gave one star because I could not give ZERO. Sales person lied about delivery date. Charged my account in full the day I placed the order. Cut to a month later, no furniture in site with NO EXPECTED DELIVERY DATE but I am getting a invoice with due date this week. I have called my sales person with no answer. I have called the store with no answer. i have called Ashley headquarters with no answer. I have used the chat fuction with no help. I am at a place of sheer anger now because how is an CERTIFIED ASHLEY PARTNER scamming me in the true definition of what is happening here.