Ashley Furniture Reviews

I had a deeply disappointing experience with Ashley Furniture Canada (Heartland, Mavis Road). My order of a Bed Cadmori and nightstand arrived with significant issues. The bed headboard showed clear signs of previous use, including black marks and scratches. The nightstand's built-in charger was non-functional. When I reported these problems, customer service was unhelpful, refusing to take action and citing an unreasonable 48-hour reporting window. They dismissed the bed's issues as mere "cosmetic changes". The wait time for repairing the nightstand was excessively long at over a month. This level of service is unacceptable for new, paid-for furniture. I strongly advise caution when considering purchases from Ashley Furniture Canada based on my experience.

My wife and I have had great experiences at both the Oxnard and Northridge, California stores. In fact, last night our salesperson Marshall and the manager, Taylor, provided us a great “no pressure” experience at the Northridge store! We highly recommend checking out this store.

I purchased a dining set on September 8 2024 from the new Daytona location. The first delivery date was rescheduled due to the hurricane. It was delivered on Sunday Sept 29 but the table leaf was damaged. Customer service said they would repair it. I stated no, it should be replaced. So the delivery team took the entire table back not just the leaf. Cust service called and said we would be contacted with a new delivery date. No one called. I called them and was told I had to wait until Oct 10th now- during the call I received an email stating there was a “snag” and I would need to call and reschedule. What on earth does that mean? A snag? I paid for a dining set and have no table. Poor poor customer service. You can see the email dated today just a few minutes ago as well as the error message to call them back.

By far the worst experience with furniture delivery. I, and my family, moved from Michigan to SC. After 6 weeks, 6 phone calls and a lot of frustration, we finally received the order. It came in multiple delivery days forcing me to take multiple days off from work. NEVER AGAIN! BEWARE!

I have a $1,200 electric reclining chair purchased August 2023. Called the Prescott AZ store 27 Sept 2024 and they simply laughed at me. It appears the chair is 33 days out of warranty. No mention is given as to a manufacturing defect. The arm rests which are twisted to make it cover the curved arm chair ends are tearing open at NLT 5 points. All I can say is never buy from this firm. Maybe if they go out of business we will be ahead of the game. By the way when they were going to have me talk to a manager I got hung up on. They also asked if I want to take a survey as to my experience just wait after my conversation. No such surgery. Called their corporate offices and the response was not better and their attitude sucks. Major USAF (R).

We bought set of sofa and love seat 2 months ago and came with some damage in all. After waiting for more than a month to fix the issue the part we received had damaged and technician could not fix it after 5 weeks waiting and they sent the part again, more than a 6 weeks we had sofa but has damage and they did not accept to replace it. Technician suggested to change the sofa completely but Ashley company for the second time they want to try to change the part. Customer service lied to me when I asked about the parts that they will replace. They want to sell their furniture no matter what. Not good quality and not good customer service at all.

The salespeople will tell you anything to sell their furniture. One salesman misrepresented the adjustability of a bed frame and now my feet don’t touch the floor. This is a dangerous hazard for me and the management doesn’t bother to return calls. Don’t trust anything they tell you.

Do not buy anything from Ashley if you like your money. They have horrible quality and customer service. Please check out Ashley furniture reviews on the better business bureau (BBB) and search for the groups on Facebook that have horrible service and issues with Ashley. This is an absolute horrible organization and even worse quality in their products. You will regret buying from them! Once you buy and it’s delivered to your home you are stuck with it no matter what. Don’t buy the extended warranty because they do not honor it!! Go spend your money at a small mom and pop furniture store that actually cares about you as a customer.

All around horrible experience. We decided to buy one of your dressers, which you delivered late and delivered the wrong dresser. At this point we decided to call customer service, to which they responded "we will get back to you about the wrong dresser delivered". Three days go by and we haven't heard back, had to call customer service again and they said they would exchange the order in a couple of weeks and they would call us back with an exchange date. Again no word from customer service for 2 weeks! I went to your store in Avon, MA where we originally bought the dresser and found out customer service had cancelled our order and started the process of a refund; when customer service clearly stated they would exchange the order. The store and Avon admitted that they never had that dresser in stock and took our money anyway.

TERRIBLE CUSTOMER SERVICE. Bought an outside sectional sofa. Feet are plastic and one cracked and broke off in the first 13 months. I had bought the warranty which is good for 5 years - what a joke, doesn't cover plastic. Do not recommend this company at all as the sales agent said the sofa would be FULLY covered for 5 years. Stay away from Ashley and all their sales pitches as they do not go to bat for the customer.

Purchased a leather sleeper sofa. When it was delivered we noticed a cut in the leather. The delivery team took a picture and told us customer service would contact us to see if we wanted it replaced. Customer service called and told us since we accepted it we could not get it replaced only repaired. We questioned it with the store manager telling him we were not given the option to reject the delivery. He did not care. That is the policy. No offer to exchange or reduce the price. We are stuck with an expensive damaged leather sofa. We definitely will never step in their store and recommend everyone beware of this poor customer care company.

I am very disappointed with their service and product assembly. I ordered furniture on August 8th, and by today, I had to reject those for the third time due to chips and the wrong assembly. The warehouse is reacting to the customer's comments and sending defective pieces again and again. It is not worth the time and money you pay for it.

If I could leave a zero, I would. Recently purchased a dinette set, which is very nice, with 4 chairs and a bench seat. Delivery took about a week and unfortunately 2 of the chairs looked like a 2 year old put them together. Went to the local Ashley store and was told they couldn't do anything about it and to call customer service. 2 hours later on the phone they indicated that they would have to order parts and then send a tech out to fix them. Couldn't just replace them 1 for 1. 3 weeks later and still haven't heard a word.

I purchased a Selena electronic sectional. I have had nothing but problems with it. They didn't send me the cord to plug in the couch for months. Said it could take 6 months to get it. A year almost exactly later, the electronic recliners stopped working as well charge ports. It was $3500. Although the couch is pretty it's a lemon. Don't buy this couch. To get it repaired is got to be hundreds of dollars. I may have to replace an recliner all together! It's poor quality. Cheaply made. It doesn't even stay connected together. The couch pieces constantly come apart.

We visited the Ashley Columbia, MO store on July 28, 2024. Order #: **. They delivered the couch on August 6, 2024. The couch they attempted to deliver was Broken, yet they still tried to deliver it. We refused the delivery. We agreed to a second delivery attempt. The couch was delivered on August 12, 2024. The delivery team showed us that it was damaged. However, that evening, we discovered the inside frame or supports are damaged. We reported the damage the next day.

I purchased over $6000 worth of items and was given a delivery date. The date came and no contact from Ashley with a time range for delivery. I called and was told the delivery is on back order and will not be delivered for another 4 weeks plus. I was told it was computer glitch. Was also told they were working with the warehouse to get some of the items ASAP. When the items were purchased they were available. The issue is I was not contacted about the delays in delivery. No communication at all. My kids and I have been sleeping on the floor waiting on the furniture.

We had a such bad experience, when we bought our stuff, we where told it will take from 2 to 4 weeks for deliver, it took about 6 months, base on time frame to deliver we got rid of old stuff, we had all our stuff in cardboard boxes. Our mattress on the floor. And to keep the peace we is they gives us some gifts cards, when we went to used at the store, surprise, there aren’t not good.

We purchased a sofa, waited a week for it to show up to our home, and the wrong sofa configuration was delivered due to the incompetence of the saleswoman who only worked there for less than a week. I called the company to let them know it was wrong, after calling a dozen different Ashley Furniture numbers trying desperately to get a hold of a person. Once I finally spoke to a representative she told me they can't do anything about it today. I asked, "So when can I expect the correct order to be delivered?" She said she didn't know. I asked to speak to a manager and she said no, and hung up on me!!

Purchased a bedroom set & Dining Room set (Mango wood) from Ashley Furniture. During this time, we discussed purchasing the same type of wood in a dining room to simplify our house design. At first, they were wonderful up and until receipt of the product. We were having issues with the bedroom chest and end table, as there were flaws in the wood and we tried to work through this with the online guest care. I really hate the fact that you cannot talk to an actual person on multiple tries, so this really turned me off of this system they use. Countless efforts and delays on their end to make a decision either to returned for crediting my account.

This is the worst store to TRY to buy furniture from. The staff and customer service are absolutely horrific. There is a lack of respect and knowledge for anything or anyone in that store. If I could shut down this store, I would. They should not be in business I do not recommend anyone should spend a dime here. 0 Stars from me if I could.

The worst customer service. They don’t even send Technician on the day he was scheduled. The next Technician availability they gave me is 2 weeks out. They delivered a dining table with damage. I will never buy there.

My son purchased a queen size bed for me October 16, 2023. Last month (August 2024), part of the headboard split at the bottom where the rail connects to the headboard. Ashley Furniture stated that the bed is no longer under the warranty period (the young lady refused to tell me the warranty period) therefore it is nothing Ashley Furniture can or will do about the bed. Even an offer of a discount on another bed would have been something in good customer service. A bed should last longer than 9 months. They offered no options!?! Extremely disappointed and will spend my money elsewhere. Don't buy at Ashley Furniture.

Contacted Customer service for my mattress which I bought for 2200 CAD. The mattress start to sag and pumping up and down. They said for sagging should be accepted for warranty when surface level compressed to 1.5 inch, and for pumping issue just said it is not manufacturing warranty and declined my claim without proper investigation and physical inspection. Buying from Ashley is a bad experience from delivery to customer service.

I recently purchased 3 items from Ashley Furniture. The store associate Kirsten at the Vernon Hills location (who no longer works there) sold me the "White Glove Service" and clarified that the furniture would come assembled/built upon delivery. She also told me after they built it, I could refuse the item and they would take it away then. The furniture gets delivered in a box and I'm told they do not build this type of furniture and that once I accept it, I cannot return it without a store credit. Customer service said this service means they'll place the box in the room, but not build it. I spoke to Angel ** in escalations who told me she would call me back, but never did. Double-check when purchasing White Glove Service that your furniture qualifies, because some associates may just be trying to make a sale. The manager at Vernon Hills ended up being very helpful with this situation.

Updated on 9/26/2024: I had written a review last week, I was very upset, by being charged 189.99 for furniture protection that I did not agree to! I called on the 17th of September and the individual I spoke with said the money would go back into my account in 7 to 10 days. I called this morning, and they have not even begun to send my money back stating I had to call another department. Had I not called, that money would never be refunded as the individual I spoke with on the 17th said it would take 7 to 10 days for the refund!! Still, they cannot take care of this issue, without me spending more time on hold and making numerous phone calls, terrible customer service. This is not ok.

Ashley furniture is a terrible company. Their furniture is cheap and not worth it. And don’t even bother with the 5 year extended warranty they offer at check out because they DO NOT fulfill this. I sent proof of purchase of my warranty from their own website, and they told me there is no record of it and they only offer a 1 year warranty. Bull crap! I purchased an ottoman with my couch as well and it had the same delivery date as my couch, yet when it never showed with my couch, they said it was on back order and that it would have said it at checkout, which it did not. It came a year later. Do not waste your time or your money with this company. Only giving a 1 star because it’s required. But this is definitely a 0 star review!!

I purchased a mattress online from Ashley…was reeled in by the promo of saving $50 off my order. Turns out you have to spend a big chunk of money before you get $50 off. That should have steered my away, but I went ahead and ordered. Mattress was delivered on August 29. Since then, we decide we want a bigger bed and no longer need the twin mattress. Box has never been opened. I contact customer service and after 20 minutes of back and forth filling out info and sending pics, they say it’s over 72 hours and can no longer be returned. I ask them where is this policy. They send a link. It does say 72 hours to notify of any damaged items, but my item is not damaged. It ALSO says if not completely satisfied return within 30 days. It is within 30 days. I’d like my return! They kept repeating the 72 hour deadline has passed. I don’t know where else to go to get this taken care of. I will never shop at Ashley again.

Do not finance with them- they told me 0% but once it was paid by financing they used, I was charged interest rate. Tried several times and called store numerous times to have it fixed! Always told someone will call me back! Never heard back so I paid it off 2 months later so I didn’t have to pay any more finance charges!! I had to drive 45 mins to a store because I was told over the phone that I couldn’t place an order online. Once I got there, they had nothing in stock I wanted and I asked for similar stuff and there was nothing similar. I went ahead and ordered. The lady at who did the sale said I would get 0% financing for 12 months! Which turned out untrue... and trying to get them to reverse it was impossible.

Unfortunately, I had the displeasure of buying a bed for my daughter here. The purchasing experience was great, however, the bed set which was paid cash for no financing was delivered damaged. The transportation/delivery guy told us the furniture was damaged and missing parts. They took it back. My daughter has to sleep on an air mattress as we wait another 2 and 1/2 weeks for the furniture to be redelivered. We are still waiting. After several calls to Ashley (Buford GA,), there was no attempt to help, no compensation to cover the cost of the delivery, nothing! Not even a lamp for good measure. As my daughter still waits for her bedroom set, I wanted others to know of our experience and make them aware. DON'T GO TO ASHLEY FURNITURE!!!! Buyer beware!! 1st time & last time customer!!!!! You get 0 stars for NOT providing premier service and support. BAD CUSTOMER EXPERIENCE!!!!!

Bought a Sofa/Love Seat. The love seat backs tilt and seats slant to the outside. In contacting Folk Homecenter I was assured they would address the problem as soon as her personal problems were cleared up. I gave her leniency due to the heart pulling difficulties she was having. After several calls and promise she would send someone out 3 1/2 years later I still have an unsightly poor quality monstrosity. I realize warranty has expired NOW and I should have been more diligent in my complaining. I will NOT buy Ashley Furniture nor use Folk as my retailer again.