Ashley Furniture

I ordered a couch from Ashley in Altamonte Springs in Florida. They gave me a date that was 3 weeks out. When I went online they had delivery dates everyday. When I received the furniture it had a burn hole and the frame was all broken up. The manager replaced it but I had to wait another 7 days to have it delivered. He gave a $100 store credit for the inconvenience but when I went to redeem it, the lady in the store stated I didn't have it. I needed an ottoman to go with the couch so I then had them deliver it. 5 days later I get a call from the factory stating that they can't deliver it for another 13 days. This has been one of the worst experience ever.

This is an honest review for anyone looking for one. I bought furniture from Ashley - Calgary few times and recently I bought for about 17k 64 Ave NE - Calgary. Before selling they will treat you good and once they got the money then forget about any service from them and if you call their customer service they will treat you like an animal. I called them few times and shamed myself so stopped calling. I never wrote any poor review about any business but this one I had to. I regret my decision to shop with them again and again, they have no value to your loyalty. Please do not ignore this message and there are better stores sell better products with better costumer service. Good luck.

My kitchen table is only 2 months old and it is warped and they won't replace it. I will never purchase anything from this store again!!!! The seats are so uncomfortable. How can they sell a kitchen table that warps? Very dissatisfied.

I recently ordered my office furniture from Ashley’s and was given a time frame of 2:30 to 4:30. I received a second delivery time frame of 4:30 to 7:30. As the time approached 8:00 I had to step out to pick up my husband. The delivery drivers arrived at 8:15. I asked them to wait 10 minutes and they agreed. As I’m driving on my block the drivers drive past me and refuse to stop. I waited an entire day only for them to drive off on me. I attempted to wave them down and they laughed. Never again! The company really needs to look into these contractors they are hiring. It’s bad business and unfortunately this has left a bad taste for Ashley’s as a whole.

It was a nightmare purchasing furniture through Ashley Furniture Homestore. They delayed my order 3 times so it came a month after it was originally supposed to arrive. Every time I called customer service to ask when my order would be delivered, I was connected to a new person who told me they could not help me or predict the delivery date. When it finally did arrive, the dresser I ordered had no handles. The delivery guy told me that he would notify the warehouse to send another person over at a later date to install the handles which is incredibly inconvenient. There are also chips and defects on the furniture piece and the edges of the the drawers are frayed. I would highly recommend not buying from Ashley Furniture. I had read other negative reviews about this company and their customer service, but now I have learned my lesson and will never purchase from them again.

I purchased a sectional along with the "insurance" and a guarantee from the salesman the sectional would be returned if there was an issue with the decorative stitching. Day 19 of ownership the stitching which is located on the entire seat and backing is coming loose and looping. This will cause it to eventually catch and break making it AN EYESORE as the stitching is tan over a charcoal fabric. This is why I wanted assurance the sectional would be covered had this happen.

I could pay to return this item but why spend more money. The mirror looks nothing like the picture. Never again. Don't get ripped off. I have a picture of what I got to save others the 30 bucks. This is such false advertisements.

Overall - The furniture is 'OK' but be prepared to wait months for delivery. Do not recommend the '5 year worry free protection' because that the time and effort to use that will not be worth it. Unreliable delivery - I placed an order on Ashley.com on May 31 and was given a delivery date of June 19. Was told Ashley calls 24-48 hours prior to set up delivery window. Placed a different order in the NY Glendale store with separate delivery fee - was guaranteed delivery date of June 28.

After suffering a total loss due to a house fire, and walking into Ashley Furniture on Jonesboro Road in McDonough, GA with cash money from insurance proceeds, needing to replace everything in a house, making every effort to make the money go as far as it could for a family of eight, the salesperson made the tense situation easy. No problems there. Then you wait for delivery. That’s when your experience goes bad.

To the reader – good for you if you are proactive enough to read the reviews before you purchase anything because I didn’t. Lesson learned. Please enjoy the timeline below of the infuriating experience I had with Ashley Furniture. Long story short, when you are in the store trying out the furniture you like, you are supposed to know at that very moment that it will not be comfortable, and that you will have neck pain so intense that you have to schedule a therapeutic massage a week later (true story, neck still hurts even after that because I still have to sit on the damn couch). They don’t care to understand that I spent $2,000 and want to be satisfied with my purchase. Nope, that’s unreasonable. 6/11 5:00pm - delivery truck arrives, couch was delivered without a hitch. (Apparently I’m lucky after reading the rest of the reviews).

We love our living room set from Ashley, my wife thought she found a great deal on bedroom set, ha! Ashley, I am surprised that you carry such junk. Thanks for a bedroom set that will have zero resale value in two years when fake surfaces peel off. Ya, they "LOOK" great in pictures.

I went into the store to look for a bedroom set. Didn't find anything but they showed me something online, which I liked. Went through the process of getting credit for the sale price but when I found out they approved me, they said I couldn't use the credit that day. I had to wait 7 days for the card to buy. I could've just used my own credit card, had I known instead of getting a new card I will never use. I receive the furniture and didn't closely check everything and sign off on the paper. Then when I start filling the drawers I noticed a knob missing. I check other areas and there are chips on 3 of the 4 pieces of furniture. I call them and ask to have it replaced and they said, "no" because I signed off on it already. Still waiting on 2 more pieces. Wonder what they'll look like, which is coming in 3 weeks. 2 weeks more than what they told me at the store. WORST EXPERIENCE EVER! DO NOT BUY FROM ASHLEY FURNITURE! YOU HAVE BEEN WARNED.

I have purchased items from Ashley Homestore in the past, with no issues. Then we come to this purchase on April 19th, 2019, in which it was a special order product, with no refunds or exchanges allowed. I was a little concerned about that initially, but I liked the idea of having something that is limited edition. My order was promised by May 12th, 2019, so I thought that's not too bad, right... Wrong, for it is now June 22nd, 2019, and when I called they displayed a severe lack of apathy, when they told me it will be more like July 21st, 2019! I am appalled for now it will be 3 months I have to pay for a purchase that I don't have??? Who does this!?!?!? Ashley Homestore that's who!

I purchased a Luxora sectional April 2019 at the Ashley store in Cumming, Georgia. I was hesitant due to the experience I had with a less expensive couch I bought for a basement years prior. The material rolled up into black fuzz balls. But I chalked it up to being used by kids. The couch I just purchased was supposed to be higher quality and I only bought it because the couch I really wanted was a bit higher in cost, but better quality. But since I have no kids at home anymore I figured the couch will hold up better. A few months after the fuzz balls appeared so I called and took the cushion in to Ashley. They referred me to the 5 year warranty, that the salesperson sold me telling me the fuzz balls will be covered. She lied for the sale.

I bought a sectional sofa from the Oklahoma City store. I believe the name is Larusi, 8 months ago. The fabric has been pilling and soft. Looks very old. Mathis Brothers and Ashley say this is normal and won't honor either of their warranties.

We purchased a sectional sofa in 2014 and paid over $2,000. The salesperson very simply explained to us the Platinum Protection Plan ($249.99) amount would be refunded to us if we didn't submit a claim within the 5 years. Well, it's been nearly 5 years and I called the store for the refund -- they sent me to the warranty department who explained that I could cancel the plan and receive a prorated amount OR roll the protection over to a new purchase. I am waiting for a return call from a manager, but long story short? We were lied to from the beginning.

This store has the worst customer service I have ever encountered. The furniture is cheaply made, and if you have problem once you have made a purchased. You will not receive a call back and any kind of customer service. I received damaged merchandise. Was lied to on the telephone every day that I called that I would receive a call back. Never buy anything form the Woodbridge store, If you try to return anything they will charge a 30% restocking fee. Remember that. You will have to pay either way.

Ashley is great if you want to wait for months for your furniture to be delivered and have the time to wait for damaged furniture to be returned in a few more months. Oh and if you ask to cancel your order they keep a ludicrous amount of the money for cancelling even though you have none of your furniture. I ordered March 1st 2019. This is June 19th and I am still waiting on a mirror for my dresser and a chair for my table that they say won't be in until July 27th. I tell EVERYONE I know to NEVER buy from Ashley furniture. It is the worst experience I ever had with any furniture company. I keep a sign on my vehicle that says, "BEWARE OF ASHLEY HOME STORE."

I phoned the company to let them know that the left arm on the recliner was on crooked. I put a carpenter's level on the arm and demonstrated how the right arm was fine but the bubble on the level clearly showed that the left arm was off kilter. They sent a tech who said he could not fix it since the problem was definitely a factory defect - something covered under warranty on this chair that I only had 3 months. He also used a level and confirmed that the whole chair leaned since the arm was not on straight. He took photos and said it was now up to Ashley how to proceed.

I purchased a sofa in 2011 and Ashley reneged on the delivery date, I did my part and sold my existing couch to make room for the new one, didn't have a couch for over 2 weeks. They gave me 2 $100 gift cards for my trouble. On May 28, 2019 I purchased a bed frame, night table and dresser. Salesperson was super nice and helpful and promised delivery date at my convenience as long as I called 72 hours ahead of my desired delivery date. Dresser would take about three weeks for delivery however. Called up over 72 ahead and they said they were booked and I'd have to wait another week for the bed and nightstand. Had to cancel my existing bed pick up and new mattress delivery.

Delivery driver sat on my street for two hours obviously taking a break. He then removed my delivery from the online tracking system which showed my delivery as rerouted to a different day. I had to contact the store 3 times to find out why this happened. Management was rude and unresponsive. I sat on hold for at least 30 minutes. I was told the store was busy and they were dealing with customers. Hello, what am I? The delivery driver showed up at 6:00 when he was sitting on my street since 3:30. When the delivery driver showed up, he would not allow us to inspect the items in the box. We told him we would not sign for the delivery until we inspected our purchase and he got into the truck and drove off. The driver was unprofessional and management at the store was rude. Go to a different Ashley Furniture in Atlanta.

I bought most of my home furniture from Ashleys since 2013. I bought a whole set of bedroom furniture from Ashleys that includes a Queen bed frame, box, good quality mattress, dresser, night stands and a dining table. I trashed almost everything except my bedroom furniture which I paid, bad quality wooden sticks glued over bed frame, nightstands and dresser which are getting off by now. I am super upset about this garbage and wasted my money. Would never ever buy anything from Ashleys. Actually, it's not even wood, it's cardboard kind of thing.

Ordered a King size bed frame. They delivered a broken bed frame. When called store, they are completely irresponsible and mentioned it's none of their business to discuss regarding broken furniture. If they represent the company, and they can sell the products, they should be responsible for everything that customer suppose to receive. Don't buy items from here.

I ordered a sofa love seat and area rug. Placed order on the 1 of June. They were suppose to deliver on June 13. Time between 12:30-4:30. Ok fine then I get a update on time 12:30-6:30. I work graveyard and need to get to bed by 6:30. Ok I call and ask them if they can deliver another day earlier. She says she will check and call me back. I call the next day since I didn’t get my call returned. They say they can’t do it, pass me to manager. She says they only deliver in my area once a month. I was livid. Then she says she will call warehouse to see if they can deliver sooner. I asked her if I could pick it up from warehouse myself. She said, "no", cause I paid for premium delivery. She will call me back.

I purchased a new bed and mattresses from Ashley on June 19. As of today I have not received my delivery. They keep delaying the delivery and now they gave me a delivery date of 6/22/19 which is a entire month after my purchase dates. The most tragic part of it all is that my entire home was destroyed by storm Harvey. I’m just now getting back in my home and my church members and myself raised money to buy these beds. Now me and my family are being displaced again because we have no beds to sleep on. What a horrible experience.

I bought a new house and went to Ashley hoping for quality furniture and good service. I thought wrong. Bought a dining room set, master bedroom set, double bookcase bed, and a living room sectional and entertainment unit, all totalling over $13,000. Delivery was split in 3 due to the size of the order. Problem was the master bed had 2 right rails, so I slept on the mattress on the floor until they could figure out where the missing piece was, so I suggested that they delivered the bed if that was faster, which they did. The drawer on the bookcase bed couldn’t be assembled properly so a technician had to be called in to repair it. The entertainment unit had a broken piece, which had to be reordered. The sectional was ripped at the bottom so a technician had to be called to repair it.

So, about 2 weeks ago, I ordered furniture from Ashley Furniture. I was told that I could have it delivered to my new apartment in 2-6 weeks. I was moving in 3 weeks, and figured I could make do without a bedroom set for up to 3 weeks. My move-in day is now 3 days away, and I contacted Ashley Furniture for a status update, only to find they had seemingly no idea when my furniture would come in, and told me that this is typical, that times change all the time, and that my current estimated arrival date was 6+ weeks from the day I ordered. I was also told that my order had not even officially been completed with their distributor, which is frankly absurd, because I placed the order 3 weeks ago. How does it take 3 weeks to place something in the queue for the distributor?

I bought a furniture with order number **. I paid $1610 cash. I took the furniture home but could not get it into my room. I called the following day to return the furniture and was told a manager will call me. NO manager called. I called again each day for 6 days, still could not talk to a manager. Each time, I was told a manager will call, but no manager called. Then a week later I called and this time, manager told me it was more than 3 days so I cannot return the furniture. You see, they waited for a week to tell me the return policy. They played me because I am **. Meanwhile, I had ordered 3 tables in addition to the furniture. They delivered wrong stuff to my house. I went to the store and the manager told me he will order the correct tables for me but, THE PRICE is more than what I paid. The table is no more on sale. They want me to pay more for the same tables I ordered. WHY? JUST RACISM.

I should have read these reviews before I went to the store. I tried several mattresses for a few minutes each and was steered to one. The saleswoman, Gina, at the Dale Mabry store in Tampa told me that the mattress she was suggesting for a side sleeper would “break in” over a week or so and I would find it really comfortable. I thought it was too firm. She told me that the mattress had a return guarantee and could be returned in 30 days if I was not satisfied. I was back in less than a week after waking up sore every single day. A different salesperson told me that I had to wait 30 days, so I had to suffer through 30 days of soreness, and that I would probably end up loving it.

Ashley Furniture lies and cheats customers. They sell garbage “Durablend leather” furniture. Purchased by a retired veteran living on minimal income hoping it would last. Within 1 year it was peeling and cracking. Cheated and lied to and talked into buying the warranty because this was going to be the last couch I ever bought. At over 80 years old you expect honesty and not lying and trickery and cheating. This false and misleading product only has a life of 1 to 3 years - for an $1800 couch you expect more than that. And the warranty doesn’t cover this KNOWN defect. I would give minus 5 stars if I could. What kind of decent furniture store rips off the elderly?