Ashley Furniture

I got a living room... And they sold an insurance. 2 of the sofas got damage. Now I called and they told me they cant take my claim. DON'T BUY ANY INSURANCE. You just pay and they don't cover what they said. Very disappointed. Actually the lady at the phone wasn't very nice.

Purchased furniture from Ashley’s furniture 1 year and 3 months ago and the furniture is completely uncomfortable, cushions are flattened and when you sit you sink in. This furniture set is made very cheap and I spent thousands. Extremely disappointed with the company. They didn’t help me and could care less about my feelings. I even purchased a 5 year protection plan for no reason because it doesn’t cover wear and tear.. (ridiculous). So disappointed. I even called the store I purchased it at and the customer service I received was insulting. I simply learned my last time I will purchase anything from Ashley furniture store.

Ashley Furniture makes poor quality furniture and misleads their customers. I bought a dining room table there 6 months ago and the table stain is coming off in spots. When I called to make the claim under the 1 year manufacturer warranty, they said that the warranty was only for 1 day and there was nothing they could do. When I bought the furniture, no one said that there would be a 1 day warranty (except with delivery damage). The customer service agent said that limited meant one day. I am very disappointed in the service and the quality of the furniture.

Do NOT trust delivery times!! We bought our furniture in the first week of March. We were told that our furniture would be delivered by 3/20/2018. We had not calls about the delivery by 3/19, so we called. They said that the furniture would be delivered "to the dock" by 4/4/2018... And then they had another 14 days or so to get it to our house. On discussions with 3 of the staff on our original sale date... We discussed our timeline and were told they could meet it. Fail. Major fail. Ashley's did a horrible job in managing our expectations. I will never purchase a product from them in the future, unless they are loading it into my truck that day.

I have never been so offended or disrespected dealing with a company in my life. They delivered a faulty and defective product and gave the option of returning the product at a 25% cost to myself. I had numerous calls with their customer service line in Winnipeg and every time I called, I was told a new lie or misrepresentation. They are dishonest and do not respect their customers. I hate that I spent any of my hard earned money in their store. I would never go back there. Dishonest liars.

Not the best way to win over new customers! We placed an order 2 months ago for a delivery today Saturday March 24th for a kitchen table and chairs. We confirmed the delivery with the office and warehouse that we would be home to receive it. They gave us a 4-hour window from 1-5 pm so we arranged our Saturday to wait for the delivery. It is now 5 pm and no delivery!

My wife ordered a chair online, and was promised a choice of delivery options - WRONG - Thursdays only. So, we both took off work to accommodate the delivery. It was 9:30 PM before the truck arrived!! The delivery guys were in a hurry, so it wasn't until 5 minutes after they left that we found the chair DOES NOT RECLINE! I called them and they said to look for a release inside the armrest - WRONG! There is no release! But, by reaching up inside the chair I was able to manually actuate the recline function. So, guess my wife need to tip up the chair each time to release it. This will get resolved tomorrow! They will be told to come get the chair, make a full refund, or fix the recline function. More to come...

I ordered a bed and paid for delivery. They could never deliver at the time I needed, so I had to pay another delivery company to pick up my bed. I called Ashley Furniture and they said they would credit me for my delivery fee prior to me getting someone to pick it up. They never credited the delivery fee. Another instance - I ordered a couch and again they are very difficult to deal with getting delivered. I finally set up a time 1pm - 4pm. The drivers got to my place early and I wasn't there. They called me and I let them know I was stuck in traffic and would be there in 10 minutes could they wait. They told me they would. I got here and they had left. I called and they told me they would have to reschedule. Very difficult company to deal with. In getting resolution you have to stay on the phone 30 - 40 minutes to get someone to pick up.

Do not buy anything from Ashley Furniture if you want to avoid unnecessary waits and headaches. Good luck when returning items. Very poor service, they made two different files for me, when trying to look me up, they say, "I can't find you," they make me wait for a whole hour to finally figure out my file. Also, we purchased an item that was too large for our room, when we requested for return, they said it is not a justifiable enough reason, and we have to pay 25% return fee which we did because we were so fed up that we did not want to deal with it anymore. For the rest of the items, they arrived damaged with missing parts that we are still dealing with until today and who knows when it will be resolved.

I made a purchase from the Phillipsburg, NJ store on 2/24/18. Delivery #1 = 3/7/18 - The table came without legs which was a huge inconvenience since I already removed my old table. Delivery #2 = 3/9 - The legs arrived but did not match color of table. They promised to get them out to us ASAP. Delivery #3 = 3/21 (Not really ASAP) = New table arrived at 6:40 AM. They disassembled the existing table and set up the new table and left. I went back upstairs to shower, I came down 1 hour later to my puppy chewing on a razor knife and 1 of the 4 bolts that were removed from the previous table. I am not able to locate the other 3 bolts and I pray that the puppy hasn't swallowed them.

I am very disappointed with Ashley. I ordered a new bed set, mattress and dresser over a month ago. The delivery is not available on Sundays or Mondays (my days off). Understanding this, I set aside a date that I was told everything would be delivered. I got off of work early to make sure I was home during the 3 hour window. I found out THAT NIGHT that none of my bed set had been in stock, and so I would have to schedule yet another delivery when they came in. I have now had to reschedule my delivery FOUR TIMES after telling them that I would only be available after 5 PM. Their response has been "You're going to have to wait until the day off, and reschedule if that doesn't work for you". This is unacceptable. I will be calling again tomorrow to see if I can reschedule with a manager around my evening parameters, or I will be cancelling my order altogether.

Purchased couch in August of 2017. By December it needed repairs to the cushions for sinking. The tech came and restuffed it. By the end of the day it was no good. Customer support then ordered all new foam and a recliner motor which also went bad tech returned said he could not replace foam without new leather. So all leather was ordered and now my other couch broke so more parts were ordered. So about 1.5 months later after storing 2 large boxes, 2 bags of leather and 3 large bags of seat foam they fixed the couch I hope. The lack of urgency to get the parts and a tech to fix it was ridiculous. You would think they would want happy customers. I guess not. They offered to put a note in their system for a future purchase but would not reimburse me for the aggravation or lack of being able to use the couch. They stated, "Well we fixed it". I will never buy there again and advise anybody to avoid that place. You can get the same product somewhere else.

My experience has been nothing but horrible. I go in to buy my 5 year old daughter a bedroom set. They say that a piece is not in the warehouse and that they will contact me to give me an ETA. So a few days pass and no call. I so happened to be in the shopping center and decided to pop in. Well, first off a girl was trying to help me and she had a lot of questions and was asking other workers. One male worker in a suit was so nasty and unhelpful. He told her he doesn't know what I'm getting so he can't help and walks away. So that’s the first complaint. Then it turns out that the bed was discontinued. That's my 2nd compliant. Nobody called me to notify me. So, now I was going to let it go. And I'm waiting like 3 weeks for a piece to be in the warehouse.

I purchased a sectional at the Macon, Ga location. I was told you pay for quality. I was 5 months pregnant at the time and my friend drove me because I was unable to drive due to a subchronic hemorrhage. My cash purchase was Nov 30, 2014 and by my baby shower mid February there was already caving issues and pilling of the fabric and a broken board on the back of sofa side. The fabric is now separating in places. I bought the 5 yr guaranteed warranty and had every intention to call ASAP. However, I had a high risk pregnancy due to many things, found out 3 weeks after purchase at 24 wks gestation my baby had trisomy 21.

Ashley Furniture did not update their website for their customers to show the new warehouse address to go to pick up their furniture. When I called on a Sunday asking for the correct address to go to pick up my table they gave it out but did not bother to explain that the warehouse is closed on Sundays. I wasted over 2 hours of driving time. I am warning other potential customers that they need to check all pickup address information very carefully. Management staff are powerless to make the changes needed to correct the website information. Based on the lawsuits against Ashley Furniture, I do not advise that anyone give business to this company. There are better furniture stores to give your business to.

A few years back we bought a king size bed and of course, a mattress and box springs. The mattress was covered in plastic when delivered. Of course they talked us into buying a protective mattress cover, which we did. From the get go we noticed there was a dip and called them to 'come out' as it was under the warranty because we bought the mattress protector! They came out and said they would not replace because the plastic had a paint chip on it!? These people are snakes and we will never buy anything from them ever again. People do not buy a bed from these people, you will be sorry.

Purchased D Model 5780252 Zero Wall Wide Seat Recliner 12/29/19. Paid $552.94 which included $69.99 for Ashley Assurance Plan. Recliner mechanism broke after about 2 operations in 12/17. Contacted Ashley who informed us that we would have to contact outside vendor in Florida to access failure. Contacted Florida vendor first time 1/18. They set date for repairman. Repairman never showed. Wife called again, they set second date again no response either from store or vendor.

I purchased all my furniture for a 3 bedroom/2 living room house from Ashley's. I even brought extra insurance which is a total waste of money. The mattress was sagging in the middle within 9 months. I paid over 1600 for it and when the insurance came out to check my claim he placed a bar across the bed stating it needed to sag 1/4" more or they would not cover it. I weight 130 and my husband 205. I very seriously doubt that metal bar weighs what humans do and was baffled by their response "they would not cover such" as well as the master bedroom furniture was very expensive and one leg did not get stained by the manufacturer. I showed that to the insurance man and he stated that is not covered as well. It's not as if I could remove the stain to raw only on one leg but I just shook my head and said okay.

I was at first excited about going to Ashley Furniture but then it takes forever for the furniture to come in. It stated on my receipt when the furniture will be delivered but they said it wasn't the correct date. If I would have known that my furniture would take forever, I would have went to another store where I can get it within a couple of days. I will never again order from you guys.

So I was duped into buying bonded leather furniture when I went to Ashley in Turnersville, NJ looking for genuine LEATHER back in 2013. The salesman, Pat **, assured me this bonded leather stuff was better and more economical. He didn’t fully explain the service plan and I always feel like those extended warranties are a rip off so I passed. Shortly after buying, I got a second home in FL and spent the next few years there, leaving my 8 months new furniture at my house in NJ covered up while I was gone. Came home last year and within a month of using my sofa, the bonded leather started peeling off in one area and just kept getting worse and now the sofa looks horrible. It’s pure junk.

If you can find furniture at any other store please purchase elsewhere. Salesmen at Ashley Furniture are great. Once you purchase the furniture then you have to deal with the real store's personnel. Do not call the We Care number because they don't. care! Do everything you can to not buy from Ashley Furniture. I do not want you to get treated the way I was treated. Not even sure if they are done with me because still have not received furniture that I have paid for in full. CUSTOMER SERVICE WILL BE THE WORSE YOU HAVE EVER EXPERIENCED!

I bought a couch from Ashley for my children's home. The wrong color came. They insisted it just looked different in their home. IT WAS THE WRONG COLOR. Then months after the purchase, the frame broke. At this time it was just my daughter and son in law living there. Children were not born and both of them are not big people. I cannot figure out how this would even happen. They sent someone out to repair it. A short while later, it broke again. They should have replaced it at that time. It should have also been replaced originally because it was the wrong color. They did not stand behind the product at all. They were difficult to deal with.

We purchased the Marsilona dining table set and ordered 2 more sets of chairs to equal 8 totaling almost $1500 for everything. Soon after we had the table minus the few weeks we were on leave out of state visiting family (and this happened right when we got back home and actually used it), water spilled on it and it swelled up and warped. No dining table that you eat and drink at should swell from something spilling on it. The cracks on the table are bound to get some liquid in them when you even clean it. Shouldn’t have to worry about that. This isn’t worth it at all, especially with kids. And after reading the other negative reviews on it, this is the same thing happening.

I will go back to the store on RT40 whenever I need furniture. Congratulations Ashley Furniture for hiring Muhammad **, he’s one of a kind. I’ve worked in a furniture store (in the office). I know good Sales Associates.

You sign a contract that says they will not let you get your money back because the contract says the couch cannot be returned for any reason. WTF?!! I was suppose to get the couch today but due to delays I cannot pick it up until Tuesday. I tried to cancel but the store refuses to give me my money back. You are stuck. It has been over three weeks since I bought it and now another week to wait. I never buy something from them again. You will never get out of their contract. I hope this couch is a good couch. I feel they are shady.

Dont buy anything from Ashley Furniture because once you receive the furniture and have to deal with the warranty it's a joke. Our couch has been broke for 2 months with the claim processed and we still have 2 months to wait to get the parts. What a joke. And then you're told you can only use it once so I will never buy and I will tell my friends not to buy from Ashley ever again.

I tried to purchase a chair today and found out from the store associate that a $1300 pending charge on my Ashley Credit Card from November of 2017. I called Ashley Customer Service and I was told it will take 10 minutes to get your card credited. No credit yet from Ashley. I had a coffee table that was broken in shipment and had it returned and Ashley wouldn't credit me stating they didn't receive the item in the Warehouse which was not accurate. They would also tell me each time I called that they would have to research why the item was not in the warehouse.

I purchased $3,000 for furniture December 2015. I also purchased the five-year Furniture Protection Plan. I purchased the protection plan with confidence that if there were problems with the furniture, I had an insurance policy. After a year of use one of the recliners started having issues. I was told that it was past the one-year warranty and that the furniture protection was only if I damaged the furniture. Fast forward to March 2018 and I damaged one of the chairs because the recliner got stuck on the edge of the window seal ledge; broke the window ledge and the recliner seat frame. While waiting for Ashley's not so prompt service in honoring their protection plan, I further damaged the footstool because I had to use the stool to push the seat back on the chair, I tore the leather underneath the stool.

We purchased 2 end tables, a buffet table and a kitchen table and consistently on all pieces of furniture the finish flakes out of all routered edges. The customer service is beyond terrible and I wouldn’t even call it acceptable for our family dog!! ASHLEY FURNITURE does not stand behind their products!! Don’t be fooled by the smoke and mirrors tactics that they train their sales staff with!! I hope this helps anyone in a decision on their ASHLEY FURNITURE purchase.

I wish we had looked at the reviews before we purchased anything from Ashley. While the salesperson was very nice we feel we did not fully understand the terms of the sale. We were under the impression if we financed the sale we would get a bonus! We had purchased a couch and chair which had two pillows on it at the store. At the time we were under the impression the pillows were included in the price. The couch and chair were delivered on time and we had agreed to pick up the pillows at the store when they arrived.