Ashley Furniture

I would never recommend, I made a deal with sales associate that included a nightstand back on April 2nd and now they said it was never included so the over $1000 I paid apparently doesn't include the nightstand "like they said". The bed and chest dresser were shipped, I was only able to get the bed because the chest dresser came in damaged! The bed came with slates I paid for to hold the mattress, delivery guys said, "The sales associate should’ve known better and should have sold you a box because this bed can’t take the slates."

I purchased a dining room set on a Monday! It was to be delivered the following Sunday! They only brought my table. Said no chairs were ordered, I said, "Really? I ordered 4." Said will check. Nope. No chairs. They had to order my 4 that went with the table! A week later they only ordered 3. I'm like, "What the hell," now I know the set comes with 4. It took them 3 weeks or more for my chairs to come!!! I will never order again from them!!

We received our new couch with obvious defects in the leather with poorly aligned staples and stitching...some of which was ripped/damaged. We promptly called Customer service and got nothing but the runaround and because it was in “our possession”. All we could do was request a repair. Seems to me a defective and damaged item should never leave the warehouse and if it did the company should take responsibility. Nope, nothing but disrespect and dishonesty. Horrible company.

I purchased a desk on Dec 26, 2018 and I am still waiting for it. I was told the approximate due date was Feb 15, they called me after that date and said they would deliver. However, they cancelled the delivery in the early morning on the delivery day due to relocating issue in the warehouse. After a few weeks, I called them and they said because they were changing management, the old owner forgot to place orders and they had placed the order. I can understand there is a lot of things going on during takeover. But I haven't heard any update from them since then. Seriously, they never called me, it was me calling them always. They can always find new excuses, like, "we have new containers coming everyday", "moving warehouse", etc. It's been almost half year since I purchased that desk, it would be get ready if it were a car, not a desk. I would tell anyone DON'T GO TO ASHLEY UNLESS YOU WANT TO TRAIN YOUR PATIENCE!!!

Ashley Furniture is the WORST store I've ever bought furniture from! We purchased their Marsilona Dining Room Table and less than three months of use the planks started to separate, we called it in and they told us to put a glass top over the table. Kind of beats the whole purpose of butcher block table. Nine months in of use the MDF has started peeling, there's bubbles where it's began to swell. We called it in again and we've been playing this game of them contacting us, sending out a tech, letting us know how they can fix the table. Nothing has come of it and they refuse to do anything because we didn't purchase the extended warranty, that wouldn't cover it any ways.

This store is singlehandedly one of the WORST stores I’ve ever been to and run by an incompetent manager. I had the misfortune of dealing with Emily the sales associate. Her vibe gave off desperation for a sale. In the course of our dealings, I asked whether putting an application in would result in a credit card. Emily insisted that it was NOT a credit card and I would not receive a credit card in the mail. I was skeptical because the whole process involved putting in sensitive information which was a no brainer that it was a credit card. She even called her dishonest manager who confirmed that it was a credit line and I would not receive a credit card.

DO NOT SHOP HERE! After 90 days and 3 deliveries they finally got my sofa and chaise right! First delivery was grey sofa and brown chaise. :( It took 3 months to get my furniture in my new home - I had to pass up a house warming and family visits. They said they would compensate me for my troubles and I have heard NOTHING. Go online and look at this store - and this company - the reviews are HORRIBLE!!! I will never shop here again.

Paid for furniture after being told it would be delivered the next week, then it was postponed by another week, then again by another week. Had I known this originally, I would have went to a different store where I wouldn't have to wait so long to receive the products I already paid for.

I bought a twin XL adjustable bed from Ashley Furniture Home Store in Edwardsville, IL. The store promised to pick up my old Mattress and box Spring when I purchased the bed. However, on 4/27/2019, their delivery people refused to pick up my old mattress and box spring. He found all kinds of excuses to avoid doing their job, such as mattress should be packed in plastic bags.

We were told all our pieces except for a rug were available at the warehouse and arranged a date that we would pick it up. We called to confirm and then paid for a U-Haul. When we arrived, the furniture wasn't in stock. We were told it was given to other customers who came first, even though we were given a pickup date. So after multiple phone calls they agreed to deliver for free. They have no-showed us twice. Last Saturday we got a text near the end of the delivery window that said they would arrive in 15 minutes. An hour later I called and was told they were running late but would come. That was at 5 pm. They never showed up. I called on Monday and rescheduled again for this Saturday. Someone was supposed to call back yesterday to provide a delivery window. We got no call so I don't know if anyone will show up Saturday. We will have to stay home all day just in case they come.

I purchased Tempur-Pedic Pro-Adapt Firm (almost $6,000.00) from Ashley Furniture Store on 98N Lakeland, Fl. It was uncomfortable so we went back the third day and spoke to manager **. He suggested we need to have a break in period which was thirty days. In the meantime I unzipped the mattress casing and there was nothing but one piece of foam, when in fact it was supposed to have 5 layers on Tempur foam. I was astonished! I examined the mattress some more and noticed the tags were tore off and another tags were glued.

Slammed new bed post into door frame causing major damage and told me it wasn't in the 72 hour report window when I contacted them. Actually the first message I sent was 48 hours after it happened. They claim because they responded to me over 72 hours later that there is nothing they will do to fix it! OUTRAGEOUS.

It has been 2 months that I ordered the sofa. Still didn't get it. Poor customer service. They call with inadequate information. I had to take a day off because the delivery wasn't scheduled as per my requests despite of the millions calls I made to change it. Still waiting for the sofa.

I have NEVER EVER had such TERRIBLE experience with a furniture store before like I did with Ashley. I am so dissatisfied and disappointed. We went to this store in hopes of making our new house our new “home” with their furniture and this turned out to be a nightmare. Everything with the exception of our love seat and sofa has had to be returned or has came defective. I would NEVER recommend anyone to purchase furniture from this place. This is furniture ordered from Ashley Furniture in Pineville. Very poor quality.

I am soooo irate right now. Just want to put this out to everyone that is thinking of buying furniture from Ashley Home Store (Greenwood)... DON'T!!! I purchased furniture on 02/23/2019 and was told it would be deliver in 4 to 5 weeks. 4 1/2 weeks rolled around and I called Ashley just to check that we were still on schedule. They informed me (keep in mind I called them), that it had been pushed out an additional 6 to 8 weeks. I, of course, found this unacceptable, so I cancelled. I then found online that Ashley in Avon had two sofas that I really like and could have in 4-weeks. I went there and purchased and was told it would be in around 4 to 5 weeks. 4 1/2 weeks I called to verify still on schedule and was told YES.

They never showed up to deliver my sofa after I laid the full amount for delivery and assembly. I had my entire day wasted and they didn’t even contact me to let me know the delivery had been rescheduled. I have no choice but to miss work in order to get my sofa delivered again (if it even does get delivered). Biggest waste of time. They refuse to refund the entire delivery fee. What a scam of a company.

I went in to buy a sofa right after the Superbowl at the Hull Street location in Midlothian (the sofa was new and wasn't in stock. Was told it would take a month to get in. A month and a half later, I'm asking the store when it will be delivered. It was in stock, they didn't contact me about delivery despite saying they would do so). The salesman say "If I'm looking for a mattress, I could get the sofa essentially for free." I told him I was in need but couldn't do both that day, he said I could finance it.

I was told by Mike in Delivery that he was allowed 15 minutes per stop & he had already wasted 25 minutes of his time. He put the furniture back in the truck & refused to deliver items. He told me to stop talking & to shut up. I was told that it was the last delivery of the day & they wanted to go home. This is all because I still had my dresser & bed in the room. I was not told I had to have everything out. I have a huge bedroom & there was still plenty of room to set the furniture in place. But they said they only work in an empty room and it was my fault for not reading the fine print on my contract. I called my sister & husband to come & be witness to how I was being treated. Al then began to insult my sister in law. In a way, I was glad to see they were still being ** while they were here. I was actually scared to have them in my home after it got so confrontational.

Ashley Outlet and Mattress Center - 9317 Atlantic Blvd. in Jax, FL - Sales Team Member, ** was very knowledgeable, considerate and the most helpful salesman I have ever met! At the end of the day we located an extra firm mattress at another retailer, but will recommend ** to family & friends.

Long story short, bought a table, with warranty. The table was later seen by two technicians who said they couldn’t fix the bubbly surface because it’s the material that causes that. Two months later I was able to get the credit for me to choose a different table. I choose a different table, different price (didn’t mind paying the difference). The new table and chairs arrive and the delivery guy rushes out of the door. When I checked the items I saw that they were damaged and I told the delivery guy. He stated that I had to contact the store which I did. JAIRO the manager was extremely rude. After speaking to corporate and many people from different departments, FINALLY I get an exchange.

Received today my complete king size bed without two boxes. There was no information from store that they will be delivering without same. We refused to sign the delivery slip and the delivery person very argumentative and threatened to take back everything. I did called the Sales at Brampton store (Canada) and they could not explain how this happened and said will check back. I can understand mistake but the delivery person employ of Ashley Furniture doesn't meet any professional standard of customer care. Even he was very rude to his colleague who came to deliver the furniture as he understood the complete situation. Sunil **

I purchased a king size bed March 19, 2019 paid in full. I was advised that delivery would be Friday April 19, 2019 due to the bed rails were pending. I received a call April 17th advising that my delivery was being cancelled and reschedules for Saturday April 27th due to the bed rails are still not end. Today I received a call again stating that my delivery is being cancelled and rescheduled for May 8th (2 weeks later) due to bed rails are not in the warehouse. I am beyond pissed, upset, disappointed and frustrated that my order is still pending bed rails when my order is in the exact status as when I originally placed the order 6 weeks ago.

We purchased a living room set and paid for it in full. The recliner turned out to be very uncomfortable so I was told the manager was going to call me and it never happened so I called him. When we spoke his customer service was more than just rude, it was downright UNPROFESSIONAL! I guess their company was sold or restructured so the warranty out the door wasn't 30 days. It was 14 days. With whatever company they're now utilizing they say that once it's in my house I own it! WTH? Never again. I can't even get in touch with corporate, they keep me on hold forever.

My biggest disappointment about this store is that they sell low quality furniture from Malaysia. It appears to be shipped to the U.S. in pieces and assembled here. I would have thought for the price the quality would have been better, but it does not seem to be any better than the cheap stuff you get at the discount stores that you bring home and assemble yourself.

Do not buy a bed from Ashley Furniture. They take weeks or months to deliver. Then they do not meet their delivery promise and will waste days of your time. In addition they do not deliver the correct order. They admitted logistics suck and are unable to control their delivery promises. Not to mention they deliver the incorrect bed then make you wait another month. They are nothing but trouble. Frustrating and a horrible store to deal with. RUN FAST AND FAR...GO TO MATTRESS FIRM... While waiting for Ashley to get my order correct, I ordered my Mother a bed from Mattress Firm. Mattress Firm delivered within days, on time and true to all their promises.

I always heard good reviews about Ashley Furniture in that they have good customer service and quality brand furniture - but I was certainly misled. We purchased a couch from there less than 2 months ago. On the day of delivery they told me they couldn’t fit the couch in after paying for delivery and they didn’t even try. They marked up all my walls (I moved into my place that day). I emailed and called to inquire about this and told me nothing could be done over the phone and when I emailed they told me they would get back to me and never did.

I purchased a sofa and loveseat in March 2017 with a 5 year protection plan. Now two years later, the seam from the backboard of the sofa starts to come apart. I called to schedule a repair and was told that they do not cover manufacture's defects. Basically, the plan is useless!! $120.00 down the toilet! I will never by from them again.

Please do not order from this company. Incompetence all around, from packing the product, shipping/coordinating delivery of the product, and dealing with errors, this company has proven that they cannot handle it. Order came in after 2 months with pieces missing, reported to the vendor who placed the order with Ashley (again), and I am still missing pieces. After 3 months I have a half assembled bed frame scattered throughout my room that is unable to be used. No one seems to want to take responsibility either, so my request for consumers is to avoid this company like the plague.

Short story, do not buy anything from Ashley Furniture. If you would like to know why then feel free to read the novel below... I purchased a sofa and loveseat from the Tigard, Oregon location on March 3rd. We chose to skip the delivery and pick up the couches ourselves. Drove close to 2 hours round trip to pick them up only to get home and realize they are the correct couches, but they do not match. One of them was made in China and one of them was made in Vietnam. The stitching on one couch is white and the other is dark brown. They also do not have matching feet. We called customer care and we were told we would have to drive back out to the warehouse to exchange the couch.

I wish I had taken the time to read all the reviews of Ashley before I wasted my time. I knew Ashley is considered a "cheap" brand of furniture, but I didn't realize the horrible customer service they continually have! I ordered a dresser online on 4/9. After no contact at all from the company, I called Ashley Customer service on 4/18 and was told the item would be in the warehouse by the weekend and would be delivered the following week. They said someone would call to schedule a time.