Ashley Furniture

We bought three nice looking beds, 2 queen and one king, all within 6 months had their middle support broken, none of us is overweight, but the design is very poor and the material is cheap. When went to the store to get service we were told it will take about a month for a tech to come and Inspect to decide a remedy, which will be arranged for probably in one more month, meantime I have a bed that I can't use, moved the mattress on the floor as the middle is sagging. Never again.

We made 3 purchases totaling $7,828. 4/3/19 we received frame broken floor model dresser(s) missing hardware and await the repair of a crushed chest of drawers. Ashley response - we'll call you - they don't.

Our daughter found a dresser she really liked here. We originally thought we could pick it up ourselves so didn't opt for their high delivery fees. Upon paying for this, we were given a date it would be in; then our daughter was made to sign forms stating that we could NOT cancel this order. Took my husband there a few days later to see the display dresser and he said we needed to get it delivered. So, upon paying that extremely high fee, we were now told it would be in a week later than the original date.

We went to our local Ashley looking for a recliner loveseat. We waited 4 weeks for it to be delivered only to be told the loveseat has been discontinued and no longer available!!!! Now we have to wait even longer for a replacement. That is not as nice as the discontinued one we purchased a month earlier. Very dissatisfied with this store and will never shop there again. Wish I had read these reviews before we did business with Ashley!??? Buyer beware!!!

This is my first and last time purchasing from Ashley. They are rude people. Have no sense of customer service and very disrespectful. They do not deliver on time or as promised. They schedule deliver dates and never show up. You call customer service and request them to return your call and never do. It is the worst service ever. They are rude as hell.

We purchased our sofa on 12/28/18 and it was to be delivered on 12/31/18. Our condo is upstairs and the delivery personnel decided they couldn't get it upstairs because the stairwell was too narrow. They dropped it on our patio and left. I had to hire movers to bring it upstairs. All they had to do was take the back off (most reclining furniture does this) and they were done in 5 minutes. The Ashley drivers/movers should know this. This cost us another $120. When I called the Ashley store we purchased the sofa at (Long Beach Town Center),they agreed to reverse the delivery fee. They would only give me an Ashley store gift card for $100 in lieu of paying the mover fee.

At the end of February 2019 I purchased a sofa bed from the Ashley Homestore. When they delivered under the 4 hour window they were almost 2 hours late so it was at 0830 pm. The men barely could lift the couch and had difficulty getting it in my condo so they took it back to the warehouse. The guidelines on the sofa for the door meant it should of fit. I was more upset that the service of trying to get it rectified was not very good.

My first and last experience with Ashley Furniture. I bought a bedroom set in the beginning of December. They said I’ll receive it right after Christmas because it was peak season. I said okay. Instead of receiving my full set I got only the drawer and the mirror for the dresser, so I had to keep the mirror in a corner until I got the dresser. Then some of the handles were missing screws. (They just sent someone two months later to fix it.)

Purchased sofa and mattress. Also purchased warranty thru Guardian. After a month sofa started to crack. Called warranty company. They refuse to cover. I suggest going to Furniture Fair for quality furniture. Ashley sells junk and warranty does not cover anything.

@AshleyFurniture I battle with Multiple Sclerosis a condition that attacks the central nervous system and comes with a variety of symptoms that are painful and debilitating. Adequate SLEEP & COMFORTABLE SLEEPING CONDITIONS /ARRANGEMENTS play a vital part in keeping MS symptoms stable and relapse free. This is why I decided to invest in a bed equip to help me manage my symptoms and other conditions.

I went to Ashley Home Furniture in Carles Place, New York. I bought a living room set with a queens size sofa bed. After making the purchase, the sales person told me I should buy a mattress cover for the sofa bed and I did. When I got home I went on Ashley Furniture website and saw that the mattress protector was selling for $80 less. I called the store and they told me online and in store items are priced differently and there’s nothing they can do. The store manager said no even after I told her I just purchased $4000 worth of furniture and that they should at least honor the online price.

March 2 2019-- I have owned a DuraBlend faux leather loveseat for one month. I bought it from Ashley Furniture Montreal Quebec warehouse "AS IS" with a couple of issues. Small damage on a corner etc... The seat (where I sit) on the couch is peeling like crazy and wherever there is a seam the DuraBlend is cracking and peeling... Do not buy their DuraBlend.

This has got to be the worst furniture buying experience I’ve ever had! All we purchased was a bed and dresser for our son. From the delivery people to the customer service the entire process has been infuriating. The bed was not put together properly, and the dresser had a drawer forced in. We have had a total of 4 delivery appointments (because apparently we have no life) and the bed is still falling apart! Now, as I sit on hold, I am waiting to explain how the shelf just fell down and when flipping it over we notice 3 screws missing, it broken on one side, and the wood stripped off underneath. I am so over this entire store that I want my money back! But I’m sure this will be a whole other fight. Please don’t shop here. Take your money elsewhere!

I am forced to leave my review here because they would not allow it posted on their website. That is one indication how bad their service is. I bought the Gilmanton Power Reclining leather Sofa complete set (Sofa, Loveseat, Rocker, Coffee table and two end tables) two months ago. The product is high quality and looks great. However, days after we bought it we realized, unlike other leather types this one sucks your body heat and forces you to look for another seat or put something warm between your body and the leather. Specially during winter times, you cannot sit on it for an extended period of time (beyond few minutes) before you realize that you constantly lose your body heat. At the time when you need a heater and/or a warm blanket to keep yourself warm in the home, sitting on these sofas is not practical.

I would never recommend this company for your furniture need. We purchased a $6500 worth of sofa and $2500 worth of bed. All the products when we get delivered are always defective. It is been more than 8 months we are dealing with this company for our furniture. Despite of having so much problem they refuse to return the money. They just want any how to sell their product and later forget about it. Whenever some tech comes to our house to see the product he says it is not repairable and you will need a replacement and Ashley corporate always says the product is all good and close the file.

Please please to anyone reading reviews. Do not use Ashley’s. We ordered $7000 in furniture Wednesday February 20th & were told we had to wait until February 28th to had it delivered. Once delivered the couch was damaged so they took it back & told us we would be getting a call first thing in the morning to reschedule delivery for the new couch. Nobody called. After dealing with a rude customer service agent at the home office, and a rude manager at the location in Mt Juliet TN we were told we would have to wait until March 8th to get our couch because they didn’t have anyone to deliver it for another week. They are refusing to take everything back & give us a refund but also refusing to admit fault or do anything to make this right in the first place. It’s sad that companies like this are still able to do business.

They changed the delivery date without my permission to a day that we weren't available. When I called them, they told me they had proof that they could change the delivery date but couldn't tell me how or who changed the date. I am only giving them one star because I didn't have the chance to rate them worse.

We bought a sofa set a little over a couple months ago along with a new dining set and bedroom set FROM ASHLEY FURNITURE STORE IN HOBBS, N.M... Over $11,000 worth of furniture...When we received everything, the sofa was completely different from the love seat, chair and ottoman... We immediately called them, and were told to send pictures, so we sent pictures... They sent a technician out and he agreed that indeed the sofa is wrong... We get a call to send more pictures and pictures of the serial numbers... We are told yes, the sofa is wrong and they will send another 1...

We purchased our furniture on December 15, 2018. It’s now February 27, 2019. I only received a partial delivery on February 20th after being promised all furniture would be delivered. This is after 20+ phone calls & 11 weeks of waiting. They arrived with a missing mattress base, missing armless sofa from sectional & delivered a damaged left arm facing sofa piece. I have called, emailed, posted on social media, & I still can’t get a guarantee when I’ll receive the rest of my furniture & when they’ll replace damaged piece. I spent thousands of dollars & no furniture. It’s been a horrible 3 months. My attorney will be in touch.

We ordered a new Tempur-Pedic mattress with the bells and whistles. We also ordered the expensive mattress pads and new pillows - so excited! Today is delivery day. No pillows or mattress (paid for but didn’t get ordered). Wouldn’t fit on our bed frame that we were told would - so lost that, but the worst part is when the bed was plugged in it wouldn’t work! Now we have to wait to get parts on our new bed we’ve never even sat on! Don’t you check your beds before delivery - especially when the customer is paying $6000!!! Very disappointed Ashley Furniture! Sleeping on the couch.

I ordered my two sons each a dresser online from Ashley Furniture. They were delivered with threshold delivery since I found $80 to carry them to their bedroom not necessary. I was called to see if I was home because they were near so I rushed home earlier than expected only to wait FOUR hours for them to show up. The delivery men both spoke zero amounts of English and I wasn't able to communicate with them which was frustrating. I unpackaged both dressers with my husband and both dressers were severely damaged and not usable. Two drawers broken on one and the other had been dropped and the top smashed and wood broken as well as back being detached on half. I called customer service and waited 45 minutes on hold for someone to answer. I was told they would pick up a week later and at that time would be credited my money back.

I bought sectional from store in Mooresville NC, on February 2019 and they schedule delivery on March first. So I gave my old furniture to somebody in need and I was waiting for new one, they call me two days before on 26 and confirm the delivery date is on March 1 but somebody call on February 27 and cancel that delivery for the March 8. When I call and ask if I can cancel the order because they cancel the first date they said they are going to charge me 10 percent restocking fee but they did not even stock (it is not finished yet). So buyers be aware and I can say for my NEVER AGAIN.

I bought a mattress at Ashley Furniture a orthopedic. This was 2014. I have the rheumatoid arthritis and lupus. I test the bed out at the store it was fine when. Summarize the story I have the worse pains in my body from the mattress. I call the warranty department. They sent a technician out. Whatever he wrote in his report it's a lie. My bed is 5 yrs old and the rep tells me it's in good company standards really smh. So now I have to go out and buy a new mattress from a different store. Please don't shop. There they will give hard times if you want things to be fix. The sales person is good with their job fooling customers their stuff is cheap. Buyer be aware.

My wife and I went to the local Ashley Furniture Store in our town of Spartanburg, SC. The salesman was pleasant (Lee was his name) and so was the manager. We saw the furniture we wanted, in the color that we wanted and paid cash for it before leaving. We were assured that our furniture would be delivered on the 9th of February and that we would receive phone calls prior to the delivery. We did get a phone call from the warehouse telling us that our furniture would be there in two days on the 7th of February. So... we gave our old furniture away in order to make room. On the 8th Ashley called and said that our order had been put off until the 23rd. Reason stated: "supplier production insufficient" or some equally bad lie. (They gave our furniture to someone else who wanted the same thing but financed it for a higher cost is what I supposed).

We went to buy just a queen size mattress and turned out to be a nightmare. When you go into a store to lay on a bed to test it, may feel great then, but that's not the same exact bed you're bringing home. They delivered the mattress we ordered, asked us is all okay, we stood there saying looks fine to us because the mattress looks fantastic. Forget about start laying down or sitting on it. Sitting on it with legs up on bed, my knees are up and my back is hunched over. I have to hang on to my legs to stay sitting up. You can't sit up straight on it because it sinks in. My other mattress I was able to. Sleeping on it was so horrible, no support at all and I have a bad back. I had to order the foam from another company called Got Sag dot com which helped a lot to sleep with more support.

We purchased a huge sectional couch and a recliner at Ashley Home Furniture in June of 2017. Within a year the recliner back had snapped off in the back and we had to have them repair it. We were one week late for the 1 year warranty but I refused to allow them to deny fixing it. The sectional looks like we've owned it for ten years. The cushions were flat within months!! Worse products you can ever purchase. We have thousands of dollars in furniture that looks like we got if off the side of the road!! The quality is poor and the furniture is cheaply made.

Had a horrible experience today. We went in and within 15 minutes decided on a couch (we had seen that one online and wanted to see it in person). Butch was awesome! He helped us right away, but for some reason it took an hour then get the paperwork going after he submitted it to the front desk. They did not treat their sales associate well and I really felt bad for the guy as he was really nice and helped us out.

Few years ago I purchased over $2,800 worth of furniture from Ashley, not only came in 2 weeks late, the sofa, the love seat and the recliner were broken already when were unloaded, when I looked at the frame it was cheaper quality than the one on display in the store, the coffee table and the 2 end tables were fine but I told them I don't want anything anymore and requested a full refund, they told me they can have new furniture come in withing a month, I had already donated my old furniture that day, so now I am without any furniture, I did not accept the offer, and asked if they can deliver their display instead which they said no.

Purchased a mattress for over $4000.00 with guaranteed warranty. The last 4 months I've been experiencing back pain. Contacted Ashley, in turn, they send a Customer Service person with Service Experience of 1 Day on Job. Your mattress have to measure 1 1/2 sink depth for them to replace. Their Customer Service stinks. Do not purchase anything from Ashley Furniture.

I bought a leather recliner almost a year ago. $900 I paid for this chair! The back of the chair is falling off like literally the crappy particle board the chair is made out of is crumbling around the metal frame. The slats to the for rest has fallen off and the screws fall out. I called the store in Dover De to find out if there is a warranty on the chair. They said there should be and gave me a number to call, I call that number they can't find any of my paperwork so they give me another number to call, I take more time out of my work day and call that number. They can't find my paperwork because the store was bought out. 4 months later I'm still getting the runaround.