Ashley Furniture Reviews

Ashley Furniture does not deserve even 1 star. They have the worst customer service I have ever experienced. What should have been an automatic, fair, reasonable, and simple solution of refunding my money on the credit card I used to make a purchase of 1 Queen size mattress pad (that I NEVER received because they had to schedule a delivery since none were in the store) has now escalated from ridiculous to absurd. Instead of receiving a Queen size mattress pad, I received a King size mattress pad, which I returned, in person, to the store. I have texted, I have emailed, I have called. I have worked with no less than 6 "managers", non of whom have given me the courtesy of responding to this unfortunate (and stupid) situation. And I have YET to receive the refund they owe me. Oh, but I will. Trust me. NEVER, NEVER, NEVER again will I EVER be a customer of Ashley Furniture.

In 2017 Ashley Furniture Store on Eisenhower Parkway Macon, Ga I purchased a table and chair set and a side table to go next to the couch. The sales lady was Bonita **. We were promised delivery at certain times and never got items until late. The chairs to the table set wobbled and I called for Patrick the manager at the time for help but none came. I was promised by Bonita someone would come out and look and reorder new chairs. It never happened.

If I could score the review as a "zero," I would. Ashley Furniture is eager to sell their product but their deliver and customer service are deplorable. At the time of the furniture delivery, the delivery team spoke limited English. They refused to bring furniture into the desired room and spoke Spanish to the service team without translating to us, the buyers. All attempts to resolve this issue have been fruitless. Customer service has been rude and disrespectful to myself and my spouse. Ashley furniture charged us more than 30% of the original price of the item for "restocking" when they REFUSED to deliver the item. If you don't have doorways the size of a garage door and don't have a warehouse size open floor plan, don't bother going to Ashley Furniture. They do not have the skill to deliver furniture. I will NEVER recommend Ashley Furniture.

Counting our losses that ended with Grace Elsewhere in spending total just on a bed frame, head and footboard along with mattress and pillows at $7,600.95 on 5/24/24 for 44th anniversary gift to each other and still making payments to this day. After purchasing our $3,199.00 queen mattress (PROADAPTHYB2-Q PROADAPT HYB2), we didn’t sleep for weeks. BJ our sales rep traded it with a Steams & Foster Estate one time exchanged for $2,399.00. Again not sleep-able but not willing to use loss of money on exchange towards any other purchases in store. We ended up going to Engineer Sleep who gave us a huge deal because of our losses from Ashley. What Grace GOD gave Us but wanted to share our story with it all beginning at Ashley’s. Counting our losses that ended with Grace Elsewhere. :-)

I honestly wish I could give Ashley Furniture negative stars, because this has been one of the most frustrating experiences I’ve ever had. My order arrived with broken pieces and missing items, which is already unacceptable—but what’s worse is how they’ve handled it. Customer service has been completely unhelpful and dismissive. Instead of offering a refund or any form of compensation for THEIR mistake, they’ve basically told me to just wait it out while they “eventually” ship the missing items… in 2 to 4 weeks.

We bought a sofa and 2 recliners and have 0 kids 0 dogs...literally falling apart and ripped underneath and bought extended warranty and they said it's wear and tear and did nothing for us...it's cheaply made and I'll never shop there ever again.

Sales associate was great. Delivery was great. Started to see wear and lack of quality of all 3 pieces within 2 weeks. Cushions failing. Recliner leans to one side and is already losing support. Called CS- asked to return or exchange. Nope! 6 weeks later a technician shows up to assess problems. Tech was great guy. Tech was given wrong info and could not help. We will continue my quest- no results expected 😢😡. Stay away from them.

I recently purchased over $15,000 in new furniture from Ashley on Carolina Beach Rd. The sales people were fantastic. My problem evolved when I had one particular furniture piece delivered. Riverstone Logistics, the delivery company, forced the leather sofa up my two sets of stairs and heavily damaged the walls in the process. After multiple calls, emails and visits to the store, I reached out to the BBB for assistance. Ashley told so many lies, changed their story a few times and ultimately denied any responsibility for repairing my walls; it will now be my responsibility to repair my walls. I love my furniture but will never support this business again. I caution anyone about dealing with this company. Buyer beware!

Hello! I just had the best experience in Ashley Furniture purchasing my new mattress set, with Hind **. She is an expert sales person and I enjoyed her expertise. Thank you so much. Mary

I trusted Ashley Furniture Industries to furnish my home and spent over $14,000 expecting quality and durability. Instead, I’ve dealt with constant issues almost immediately. My bed frame started falling apart within 60 days. The couch USB ports stopped working within three months. My dressers have had knobs fall off and drawers break within the first year. When I asked for help, I was told there was nothing they could do because I was outside their 30-day window and didn’t purchase extra protection. That response was just as disappointing as the furniture itself. No one expects furniture at this price point to fail this quickly. I’m now replacing everything after only a year, which says everything.

This furniture store is the most minor league stores. Tried to buy in fairless hills pa 3 times. Furniture was adequate but price high. Salespeople clueless. Did find things to buy. Wanted better price. No way. Went up street Raymour & Flanigan. Spent over 15k the 3 times went there. They negotiated. Their delivery system was best ever. The last time I went to store in bensalem pa on street rd. there was not a single car on the lot. Went in. I was told I had to talk to this individual about mattress. He was clueless. All they want are not too smart people.

Have not received my mom’s furniture, yet. This is not from lack of trying to get them to deliver. They did officially deliver to my mom's apt, but we told them to text a new number, because we are not at location. They show up, after texting the ph we said DON'T text. Okay, set up next delivery, they decided to not use new number & sent a text to the new number that delivery was cancelled, so the delivery mess up happens 3 times. The last one we thought, this is the one! Nope, they call the old number (at least they called!!!) & said, “Ok, we need to schedule delivery.” We were scheduled already!!! We shall see if they show up at the end of the week.

Last week we purchased a bedroom set from Ashley Furniture. We are past customers who purchased DR, LR and BR sets. We were informed that we would receive a phone call and/or text to confirm the date and time of delivery the day prior (yesterday). That did not happen. I did receive an email with that information from an AI Chatbot. It instructed me to reply with YES to confirm delivery. I did so and have documentation to validate this.

Bought a new sofa, loveseat, and mattress in August 2025 in Lansing, MI store. After a few months, the stuffing in seat came out and wood frame began to deteriorate. We spent an extra $400 on an extended warranty but are now being told that they will not make any repairs. Like every other furniture company and warranty company (Montage Furniture Warranty), they will say and/or do anything to get your money. Stay away from their products, salespeople, and warranty lies!

It is impossible to get to talk to someone in the Ocala Store. Once they sell you the furniture that’s it!!!! I’m sorry I gave a great review when buying the furniture. Every call goes to their C/S which can’t help me like the store can. I can’t believe the store is so busy all calls routed to C/S which most can’t speak English!!!! Very upsetting.

I’m extremely disappointed with my experience at Ashley Furniture. The sofa I purchased turned out to be made of very cheap material—it started showing wear much sooner than expected, which is unacceptable for the price I paid. What’s even worse is the warranty service. When I reached out for support, the process was frustrating, slow, and unhelpful. It felt like they were more interested in avoiding responsibility than actually resolving the issue. Getting clear answers or timely assistance was nearly impossible. Overall, the quality of the furniture does not match the cost, and the lack of reliable customer service makes it even more frustrating. I would not recommend Ashley Furniture if you’re looking for durability or dependable warranty support.

I'm outraged at a $3200.00 purchase for a king size bed. They contacted me of a delivery date and estimated time of delivery. Day 1....the box truck wouldn't fit through a bridge coming up to my house. ( Understood by me , and their next day delivery with accommodations for a narrow bridge). Day 2, a box truck again, that won't clear the bridge. Apparently day one wasn't communicated properly to the appropriate administrative personnel. Day 2 has other problems....no communication of being late, ( NONE)....the time frame was 12-3 pm. I called and complained. Their response was we don't have GPS on the vehicles. My response was " we have cell phones"....Not having GPS is not a good answer!!! All competitions have outperformed them on communication by itself.

I can’t believe how incompetent, unethical and unprofessional Ashley Furniture is and can only believe that the Executive Management Team endorses this culture. We bought bedroom furniture for our daughter’s home warming gift 2 months ago and was to be delivered to her new home this week upon our visit to her house. They called at least 6 times to confirm the date of delivery. However the day before we arrive and the furniture gets delivered they tell us the furniture is no longer available. When we called back they said the furniture is sold on a first come basis.

Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure.

I purchased a dining room set and living room set at Ashley Furniture, Salem NH (INV#**) on 02/23/2026; both were paid in full. I am writing to share my unacceptable service and product conditions. Below are the summary of the events. 03/26/2026: Delivery attempted. Living room set would not fit in elevator; I declined to sign a liability waiver and declined stair delivery. Given I was told delivery service was not responsible for damages to item or property in the process. Dining room set was delivered but arrived damaged. The delivery driver told me I had 72 hours to contact customer service.

My husband and I visited our local Ashley store this past weekend with the intent on looking at and maybe purchasing a headboard for our guestroom bed. We walked the whole store browsing for about 20 minutes and during that entire time not one employee (and there were 3 lounging about) offered any assistance. We walked out very disappointed.

Horrible customer service delivered me a damage chest, made me wait 3 weeks for a repair to come over for 1 min and take pictures and say, they will send you a new one and pick this one up. Still haven't heard from Ashley yet. Not a email confirmation that the repair man came, not a phone call text. Nothing. Never ever ever ever again will I deal with Ashley.

Recently bought two power lift chairs March 2026. After a week, my wife needed back surgery. Still in the hospital. After a week the chairs were not a good fit after surgery. We wanted to exchange for the chairs to a more comfortable chair. Called the Ashley Consumer Experience 800 number, explained our situation. But our request Was denied because of 3 Day return policy. This is a heartless company, we will never buy any more future products from Ashley and will spread the word your company is Not customer friendly. I hope the owners see these complaints.

Ordered a dresser and paid $67 for delivery. Didn't pay for the $100 white glove service to unpack it since I can do that myself. They packed it with so much extra padding they couldn't make the turn to go up to my 3rd floor apartment. Then the movers said since I didn't pay for the white glove service they couldn't take it out of the box and bring it up or let me take it out of the box then bring it up.

Purchased leather sofa and loveseat. Delayed delivery and only loveseat showed up. We discovered to loveseat recliner mechanism was defective and the store would do nothing, we had to navigate the terrible "customer care" system. This is a bot that ends up offering a *very* small refund instead of resolving the problem. We eventually interacted with a human that ordered parts, with instructions we were to re-contact when they arrived, which we did. I took a day off work to be here on the date booked, and nobody ever showed up. No phone call, nothing.

Is less than 1 star an option? The ONLY good thing about my experience was Brett, the salesperson. EVERYTHING else ranks as one of the WORST customer experiences I have ever encountered. I ordered 4 items (1 shipped and 3 delivered) - the one shipped was a picture with a hole busted through it! I cannot seem to get it exchanged for a new one or my money back! One item is backordered and yet to be delivered. The two items that were delivered - one had 7 of 8 pieces MISSING making the cabinet unusable and, again, nobody can help me get the missing pieces. ALL calls to the store locations are routed to an overseas call center and you cannot reach the actual store via phone. Honestly, this is a case study for the absolute worst customer service that is even imaginable. I bought 50 things from City Furniture and am 1000% satisfied with every aspect of their service and delivery.

Hi, I purchased a leather sofa and loveseat from Ashley Furniture February 2023 at the cost of $4000. I also purchased a $500, 5 year protection plan for the furniture. I called them today Apr 2026 to ask about the protection plan due to the leather furniture pealing and fading. The customer service rep tells me that there is a (5) max day window to report any defect issues that may arise with the furniture. The Ashley sale rep who sold the furniture, the financial processor at the Ashley Store acknowledged that this was the criteria to follow to report furniture damage. So, for $500, I got nothing. Will never go back. Will not recommend to buy from an establishment who doesn't stand by their warranties.

I most recently, at the Woodruff rd location in Greenville S.C.,..spent $6100.00. Only half of my furniture was delivered and even half of that was damaged. Upon reaching out to customer care,..the representative was extremely rude. After threatening legal action corporate had to take over to resolve my delicate. Unfortunately the Salvation Army had already taken my pre b ios furniture so I was left to live out of garbage bags and watch television on the floor. Ashley's sales people will definitely make you feel welcome and take your money but my experience after spending thousands of dollars was horrible and I would recommend anyone to shop there. This has been the worst shopping experience of my life and I'm 60 years old.

Bought a couch from Ashley's Furniture in Tupelo Mississippi a few weeks ago. It's already defective when it showed up and not only that when we purchased the couch the seller didn't once mention to us that there was be a $200 charge for a delivery charge and now we're stuck not being able to get that money back even though she didn't mention it which should be fraud

I had a horrific experience at the Ashley Furniture in Schaumburg with a salesperson named Jesus. From the moment I entered, he was intrusive and ignored my clear and repeated statements that I was only browsing. Despite asking simply to be directed to the mattress section, he insisted on following me and continued to interrogate me, creating an uncomfortable shopping environment. I explained to him that I am moving out of state, therefore I am hoping to make some choices prior to moving and then ordering once the move date is closer in order to have delivery set up on my move in date. He wanted to know where I am re-locating to, when I told him Florida, he responded "Florida is a big state…” Then he stated he could have my furniture shipped.