Ashley Furniture

I bought leather reclining sofa and love seat from Ashley Ledgewood NJ about 2 years ago and bought 5 year protection plan of Furniture Protection Care from Ashley. Leather is peeling off from all different places at the sitting area and it’s embarrassing to have guests. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not uptown standards. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. I am not buying anything from Ashley anymore.

Purchased a white reclining sofa and chair from Ashley Homestore online on December 30, 2021. Because of High demand, furniture was not received until April 2022. There is a stain on left side of sofa and can't be removed and they are not willing to do anything about it after I purchased an extended 5 yr warranty. Spoke to 3 people and even corporate and got NO SATISFACTION! Please Help me as I am a senior! Thank You!

My wife and I spent over 5K on our dining room and kitchen. They sent us damaged goods and they are avoiding replacing and fixing them. I feel like I'm in the movie "The Rain Maker". Yep Ashley Furniture is playing the part of "Great Benefit Life Insurance Company" shuffling the paper and calls so they do not have to stand behind the product or service. I still haven't had a rep come to my house to inspect or fix just the product. Just cancelation from the third-party repair company. Why is the quality of the product so bad that they can't repair the product themself to new standards or just send new products that meet the quality that they claim?

When we bought our furniture about a year ago, the showroom was very nice, well-lit, inviting. We were assisted by a personable young man who was helpful. Helpful, but didn't hover over us. Delivery was great, came off without a hitch. The problem is that after a year of an adult family's use the furniture is already losing its lift. The cushions are thinned out noticeably, you can feel the frame on the back of your legs causing reduced blood circulation and discomfort. We have had people who commented on how nice the set is and have told them where we bought it. In summary there are good things in our experience (see above) but I feel that the quality is far below what we had expected. Just be very cautious buying here, especially with children and animals in the home. It will show wear quickly.

We bought the Ashley electric couch, was enjoying it until the charger went out and so we went to the Ashley store to ask about buying the replacement part, the girl there said we don’t sell parts, I asked you may not here but I need a replacement for my electric couch. She said no we don’t. I said well you sell the products why wouldn’t you have parts if customers needed them. She said let me go ask, she came back and said I would have to call customer service to see if they have that part for sale, so we left. Came home and searched for parts online. However when we took the part off the couch, it’s not replaceable. It’s disposable. So no more Ashley products if they won’t make parts to replace what you need, they would rather you buy a new electric couch. And we just bought that a few months shy of two years.

I purchased a dining room set a year and a half ago - which I love. My buying experience was good at Ashley Furniture in Pittsburgh PA- the furniture was delivered on time and I was happy with it. Until the wood finish on top of the table began lifting and chipping off - not a little bit - it’s lifting in spots all over the table. We purchased the Platinum Warranty so I was certain they would take care of it. But they have declined the claim saying it didn’t happen by an accident and not covered. It’s obviously a manufacturers defect and I’m shocked Ashley won’t stand by their product. Moral of the story - don’t waste your money buying a warranty - they cover nothing! So disappointed you with this company.

I have recently purchased several furniture pieces for our home from Ashley Furniture. When our living room furniture was delivered and we unwrapped the plastic we found that our loveseat had two tears in the fabric. I reached out to Ashley Furniture and explained what we found. They requested photos and finally called back today to tell me it was not a manufacturing matter and that it looked like a box cutter made the tears. I explained that we very carefully only cut the plastic and did not come in contact with the actual loveseat. It didn't matter. They refuse to fix or replace the loveseat. I even purchased the warranty for the set I bought. It would not cover this either. The furniture is beautiful but if the company cannot stand behind their product you are better off buying furniture from another company.

The reason for this review is to express my concern with my recent purchase from Ashley's & the nightmare it has been dealing with the protection plan company that I was falsely mislead into purchasing. I will start off by saying that I purchased my sectional in Dec 22nd 2021, when I purchased online I was told by the representative who assisted me over the phone that the protection plan covered everything including any stains the couch may get over time and if it was something that couldn't be fixed the part would be replaced. I agreed to purchase the protection plan because I have children and I know that anything can happen when children are around. My cambri sectional was delayed and I did not hear anything regarding my delivery in January so I decided to reach out via email to which I spoke with Gilda **.

After months of shopping I purchased the Alesandra Sofa from Ashley. I waited several months for delivery which arrived in November 2021. I LOVED the couch until January 2023 when it was suddenly sinking. The decking (base for the cushion) has almost completely torn and will no longer support the couch. After extensive contact with customer service I have been informed the warranty was only for 12 months (I missed it by 6 weeks) and they will not offer any assistance. The decking is clearly defective and I have photos to demonstrate this. Ashley claims the couch was abused in some way for this type of tear to occur. The couch is in pristine condition aside from the decking and was only used by four adults in home. So very unhappy with the outcome. Apparently Ashley furniture has a 13 month lifespan so buyer beware!

Do not buy from Ashley. I never write reviews and have been so patient with them. Both the reclining couch and loveseat broke within the first few months. It took them months to even come out and look at the furniture. I spent countless hours playing phone tag. They fixed the couch but it’s been a year and they are refusing to fix the loveseat. Blaming the broken frame on us??? The only thing that sits on the loveseat is my cat so how is it our fault??!! I will never buy anything from them again and I’m telling everyone I know. I should have done better research.

Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. It is now 2/4 and I have been promised 4 different delivery dates, 3 of which they did not show up or advise it was changed until I had to reach out. The store manager Brie said she could not do anything for me, and hung up on me. Would not give me the DM name and then would only say it was Valerie. Was told to wait until the next delivery date 2/9, and if the items did not show then, to call her back. End of the day the salespeople lie to get you to buy from them, and they never deliver the furniture. I have gotten so many excuses and lies it is hard for them to keep it straight.

So My daughter needed a sectional sofa and I highly recommended Ashley furniture to her. She was hesitant at first, but then decided to go browse. The salesman approached us, Nick, who seemed very kind and accommodating. My daughter actually liked a sectional there and purchased it on the spot. The delivery date was scheduled on the date that we were going to leave to New York City. When the furniture arrived, it was the wrong color!! Things like this happen I understand, however, being that we spent half the day waiting for the furniture when we could have been in New York city upset me very very much!

Zero stars would be better. Return policy was never stated. When I tried to, I was informed returns are not accepted after 72 hours (It was about 80 hours when I called). I left a message, got a case number, and never received a call back from the manager. UPDATE - a response from the owner makes it look like the store was willing to work with me. They did not.

My countertop table is misaligned. Ashley customer service did not help me. This is worst furniture store. I called them for multiple times. Didn’t help. They sent tech to my home. Said it’s not fixable. Even then did not get help.

Bought furniture from Ashley Furniture a year ago in February, didn't even get the set until late May, double recliners on couch broke down by November, and waiting on parts now for over 2 months... Customer service keeps sending me in a circle..local store says call online since I bought it online, online customer service says I will get a call back.. Blah, blah, blah. Do Not Purchase from Ashley Furniture, horrible customer service, and not impressed with quality of furniture! We are sitting on the oversized chair for 1,790.00 balance owed on this. Shame on you Ashley Furniture!

I bought a TV stand that at the end of the day did not use because the TV was tall enough. Did not even open the box. Called them and texted them about 8 times to no avail. They kept telling me that someone would pick up the box. Did not happen. Someone from Customer Service gave me the address and was instructed to Fed Express it at my own cost. Went to the store and was told Ashley Online is a different entity from the store. Will never buy from them again. Customer service is awful.

There is no option for 0 stars - I have never had a worse experience at every step of the way. Not only was the bed I ordered damaged on the first two attempted deliveries, but then when it was finally received, the installers had put it together wrong and even missed some of the parts. After correcting that myself (although I'd paid for white glove delivery), the bed was defective and the drawers don't work properly. I called customer service multiple times and every time was met with rudeness and a surprising amount of unwillingness to help me in any way. After speaking with the manager at the store and asking for help (either a new bed or a return), was told there is nothing that can be done. Returns are not allowed. That's funny - my salesman assured me that because I'd never actually seen the bed I was ordering as it was a new item and not on the floor, that if I was unhappy in any way, I could absolutely return it.

I recently bought a Table and 8 chairs, these were purchased online. Thought I was getting a great deal, little did I know that you only have 72 hours from delivery to put together and dispute any issues within 72 hours of delivery. My husband and I didn‘t get a chance to put it together until the weekend, which was after 72 hours. After putting together table and 8 chairs I realized how cheap this furniture is. Table was broken upon arrival, chair legs were not same length so they wobble, chairs are also not smooth on back as my clothes have gotten stuck and hands got splinters. I have been talking/emailing customer service for the past 2 month and have received no help. All I want is to return and receive a refund. I will never buy furniture from Ashley Furniture again! I should have stayed with the quality of American Furniture Warehouse or Living Spaces. Order number **.

I bought insurance for my children's furniture and was told I would get my money back if no claim was filed after a period of time. As it happens, I never filed a claim but when it was time to pay back the story changed. Long story short, I never got my money back. It was one excuse to another. I would never buy insurance from this store again.

DON'T BUY ANYTHING FROM ASHLEY FURNITURE!!! They only know how to sell their damaged furniture. They don't want to do the refund, just lying that they are going to do the refund. Worst customer experience ever. I've been talking with them 2 months for the return and they were lying about the return. They were saying that they are going to do refund and I was just waiting for that. And when I was calling again to understand when they will come and take their damaged items, they were just answering that they don't know about any return. How can you work like that?. Poor customer service, absolutely no supervisor or manager who can handle the issue. SHAME ON YOU.

I purchased a couch and 2 recliners October 24, 2022. That night I found the zipper in one of the arms of one of the recliners was broken and the stuffing was coming out. I called and an order was put in. After a week of not hearing anything I called again. This time they wanted me to send pictures which I did. 5 days later I called again and the lady finally looked at the pictures and said they would replace it. It is now January 14th and still no replacement. I have called several times and they say they are waiting for one to be delivered to the warehouse. If this was a new order I would have it in a week. I am not a happy customer and do not recommend Ashley Furniture

We ordered 2 Drakelle Accent chairs on the advice of the salesman in the store from pictures on the website. From the fabric, they look like they belong in a barn instead of a family room. The chairs are ugly & uncomfortable & cheaply made. There is a zipper on the underside of one chair where the legs are stored, was broken. The technician who came out to fix the zipper put the legs on & one leg was shorter than the other 3. We are now waiting for a replacement chair. The zipper was not repairable. We, unfortunately, missed the 48-hour window from the 1st delivery for a refund & now are stuck with these 2 awful chairs.

If I could give your company -5 stars I would. My husband and I bought a very expensive couch from Ashley's and have not been happy with the product at all. Within 2 months of owning the couch, we ran into issues with the cushions. We've spoken to management many of times to try and rectify the issue, but they are not willing to work with us. We've had a technician come to the house at least 5 different times to bring it back "up to standards". However, after only 2-3 days after it goes back to what it was like prior to the technician coming out. We've had new cushions sent to us and it still does not resolve the issue we currently have. ASHLEY FURNITURE IS OKAY WITH STEALING OUR MONEY.

I bought a 3-piece living room set from Ashley through a local furniture warehouse in March 2021. It took until August 2021 to finally receive the couch. Reason cited was the foam shortage. The day the couch arrived I realized the frame was bent and the couch wasn't sitting flush on the right section. The local furniture warehouse reached out to Ashley. They wouldn't ship another couch but agreed to send another frame for the couch I already received. It took nearly 6 weeks to get the frame and another couple weeks for the furniture store to get a person to my house to replace the frame. So I didn't have a usable couch until October 2021.

Buyer beware! They don't stand by their guarantees. I bought over $6,000 worth of furniture here at the Niles store. They said that I had 72 hours to return or exchange the furniture after delivery. I didn't like the dining table in our space, so I called their "customer service" phone number within 24 hours to exchange it, and they said there is no way it can be returned or exchanged! I explained that I was guaranteed this offer by the Niles store, and they refused to acknowledge that this could even be the case. So then I went to the Niles store and the store manager wrote them a email saying that I am allowed to exchange/return the item. And the "customer service" people STILL refused to honor this promise. So I guess a promise isn't really a promise at Ashely Furniture. So now I'm stuck with this table that I hate.

Never buy anything from Ashley Furniture online!! The customer service is abhorrent. You will not be able to get any reliable information on your order! Calling their customer service line is a total joke! You will wait on hold for days and then they will drop your call!! If you are unfortunate enough to get a rep on the line, they will speak broken english. They will not understand your question and they will be aggressive with you if you ask for specifics like tracking information!

Bought new living room furniture 11/2022. Paid a handsome penny. Found serious manufacturing defects with the couch when it was delivered on 12/5/2022. I wanted the couch replaced as it stated because I purchased new and I wanted new. They said they had to send out service first. Another few weeks went by and service finally came out and he informed us "the cardboard collapsed in the arm" Cardboard? He also found other defects with the couch and ottoman we purchased that we did not know about. Again, we told him that we did not want the furniture repaired, we wanted new. He actually took our side and sent us a copy of his report noting the defects. Ashley got back to us today and will not replace the less than 1 month old furniture.

1. It is clear the Customer Service is outsource to another country as the call quality and the heavy accent of every person I spoke to. 2. They hang up on you regularly. 3. When you do speak to someone they fail to grasp your request and take down important information to complete your request. 4. They expect you to deal with their mistakes with shipping companies. 5. They leave you on hold for extend periods and then hang up on you. 6. I had call back 7+ times and they fail to get the return processed correctly.

We purchased an end table online from Ashley Furniture. The table looked different in style and color than expected and does not go with our decor. Not a problem (we thought) as Ashley has multiple locations within 20 miles of our house. We went to the store with item in original packaging and receipt and were told they would not accept it. Online purchases CANNOT BE RETURNED TO STORE AND THE CUSTOMER PAYS SHIPPING COSTS. We even offered to return to the warehouse but were denied. The return shipping on the item is $40!! The item is $100. I suggest you do not order anything online from ASHLEY FURNITURE. If you don't want it, for any reason, you will pain dearly for shipping it back, even if you live right next door to a store. BUYER BEWARE.

Just so you know firsthand, that Ashley will NEVER REFUND your money back after buying a Mattress from them!! When you take the MATTRESS out of the box, THEY NEVER WILL TAKE THE MATTRESS BACK!! I had to learn that the hard way. My footboard holes were drilled too large for small screw sizes they sent me!! They don’t have any replacement parts, now, they have to send me a whole new bed!!! So, I now have a bed, that I cannot sleep on, the mattress is too low for me to be able to sleep on!! Do NOT BUY any bed online! Go inside store and check it out yourself first! I will NEVER buy ANYTHING from Ashley EVER AGAIN!! If you're smart, you will NEVER buy anything from Ashley either!! Just start reading stores reviews, If I had of, I would of NEVER shopped at Ashley!!