Ashley Furniture Reviews

BUYERS BEWARE!! We went into the Altamonte Springs, Fl store and purchased 2 recliners and then 2 matching couches. We paid for the entire purchase that day. The shipment did arrive about 2 weeks later (on Sat.) and we immediately noticed that the recliners had inferior particle board foundation while the instore had plywood foundation. This immediately looked like a bait and switch situation. We informed the delivery guy of the wrong recliners & then followed up on the following Monday to inform store of the wrong recliners. We were told they would deliver the correct items but when they came they were identical, with particle board foundation. In store that knew the problem was Homie & Daniel & then a huge bunch of Customer Service folks that do a tag team of getting nothing done.

We ordered a sectional on 4/26 at the Opelika AL store. It was a special order. When it came to our house, IT WAS THE WRONG ITEM and was sent back. WE STILL HAVEN'T GOTTEN IT as of 6/12. The sales lady must have "clicked" the wrong item when she ordered it for us. So now we are waiting a 2nd time, hoping they get it right. I will never buy anything from ASHLEY FURNITURE AGAIN. DON'T PRE-ORDER ANYTHING FROM THEM BECAUSE THEY WILL MESS IT UP.

Very poor/nonexistent customer service. We've been waiting for a couch we ordered back in April. We were told by the salesperson, Emmanuel that this would be in by the end of April. I started calling our rep mid-May for an update and couldn't reach ANYONE. It's June 12th and it is finally in stock and we set a delivery date. They contract for delivery, and the delivery driver called and said they can't make it up the driveway and wanted to leave it on the road for us to figure out. We have big trucks making deliveries with NO issue. Zero problem-solving from Ashley - they "can't" send a smaller truck, yet it was an Enterprise truck rental... They clearly have options. I canceled my order. ZERO help, zero apology. I will never buy anything from this company again. What a joke.

Recently my husband and I ordered a patio set from Ashley Furniture.com and it came with a duplicate pieces for one of the chairs. Now they are making us wait for 1 piece until mid July! Instead they should just open a box of the same chair and give that 1 piece and replace it with the ordered piece. That way the box would be complete either way! Poor customer service! I was in customer service for 16yrs and whenever an issue like this came about, we always made it right! I should get another chair set for nothing to make it right!

Bought a sectional recliner sofa with performance fabric. The fabric off gassed so bad it made my husband not want to sit on it. Then after just 7 weeks, one of the reclining sections broke, stuck in the reclined position, sticking out into the room. Spent many 10s of hours on the phone with them trying to get them to exchange for a non-mechanical product. They refused. Only thing they would do is replace with the same recliner. Took weeks for them to come do that. If I could give 0 stars I would. Don't waste your money or time.

I bought a Power Lift Chair for my elderly, disabled mother. Model 1760912 paid $962.99 including taxes. When my mom said it wouldn't work for her, I contacted Ashley about returning or exchanging within 24 hours. They would do neither! I know thousands of people and will be sure to post this on every social media site available. What a horrible way to treat elderly people!!!

The AI does what it wants. The customer service is completely unable and unwilling to help. An only catastrophe!

Bought a dresser with a mirror in the Sarasota store on Memorial Day. Was offered an extended warranty and said no thanks. Was told it was free for Memorial Day. When the dresser arrived, no mirror. Found out when we were paying the mirror was switched for the warranty. Was about the same price so we missed it. Said the salesman quit, the manager was unavailable and refused to fix this even though it costs them nothing. Lying scumbags. Never Buy From Ashley!!

We purchased Simpli Home Warm Shaker end tables. Overall they look nice but the drawers are way too tight. They rub on the inside and are very hard to pull in and out. Wish we would have spent a little more money and went with a local furniture store. We are going to keep them for now because of the hassle to return them but we can forget about using the drawers. Lessoned learned. Will never buy from them again.

I bought a very high end sofa and love seat at Ashley’s in Jackson Tn. The salesman was very helpful and assured me it would be completely set up upon delivery. Set had speakers and a sound system. When it was delivered a week later, the delivery crew stated they only put furniture in room. I called Ashley’s corporate customer service. I was told they would not stand behind salesman claims and they were really sorry he lied. I had to pay someone to set up sound. Jarvis the lying salesman, never returned my call.

Great sales lady. She let me in an hour early to help me. Found what I was looking for online and gave me a good quote. I ordered it and she said she would personally take a return up to three days. The Website says numerous times NO RETURNS. They won't ship it to the store to try out so you are on your own. Several weeks later, I get an email saying it is ready for pickup in West Phoenix. I get there and I am the only one there for pickup and had to wait 30 minutes for them to bring it out. Box was bent, torn and one corner completely off. They put it in back of truck and disappeared back into warehouse quicky closing the shipping door. Will not be back.

We enjoyed our buying experience at the Ashley store. Employees were helpful and good to deal with. We purchased a top of the line Tempurpedic adjustable bed, and a new living room set, a lot of money to say the least. Included in our purchase were $600. in bedding and a $300. Discount on the adjustable bases. When our 3rd world brown glove delivery truck arrived, they did not have the bedding with them, nor was it on the paperwork.

I would not recommend Ashley Furniture to anyone. I spent over $2,000 on a dresser and two matching nightstands, expecting a quality bedroom set. The nightstands were fine, but the dresser was absolute junk. The quality was nowhere near what was shown in the store and certainly not what I would expect for the price.

Warranty is a joke. We purchased a power reclining couch and at right at year 2 (early January 2026), one of the sides stopped working. We contacted Ashley who referred us to the warranty company. The length of repair is absolutely ridiculous. I had to take pictures, send videos, fill out forms and then it took 3 weeks to get a zoom call scheduled. On this zoom call, I was expected to flip the couch to get a pictures of a serial number (why is this not in the warranty information provided by Ashley is beyond me). The gentleman suspected it was a mechanical issue with the panel, informed me that he was going to order a part and the company was going to come and repair the couch. I had to wait 5 weeks for the appointment for which I had to be home all day because they gave me no window.

Don’t buy there. They sent wrong chair twice and now want to screw me on my refund. I am taking them to court. You have been warned.

I bought a bedroom set, spent more than $4000 plus close to $400 on delivery, plus assembly. And delivery came with a vanity incomplete and damage, called several times and after more than a month they haven't had the solution or replace the item. Manager at store can't help you if go through this, if you call customer services, no help solutions. People be aware that nobody at store if purchase something is helping you after. That is their answer, by phone either. Never buying at this store in my life.

I bought a sofa and when the two men delivered it, they put a dent in my wall. I have had my house up for sale, and this is the last thing I needed was to have a dent in the main wall of the living room. I have taken pictures and sent it to them and I’m not getting any response. Three weeks have gone by.

After spending a lot of money and being talked into the protection plan, I'm extremely upset and disappointed. We had Damage Done to our table, I followed the protocol by contacting Ashley, after 6 weeks of getting nowhere I finally get in touch with somebody, which they told me there was no file of me ever purchasing furniture. So I had to prove with my receipt that I did make the purchase. Finally, moving forward they told me because it was outside of the 5-day window of damage after explaining to them that it's a vacation home and we are not there through the winter they denied my coverage. Never again will I shop or give them business! Not to mention the customer service agent was extremely rude, loud and obnoxious.

I only gave one star because I could not give ZERO. Sales person lied about delivery date. Charged my account in full the day I placed the order. Cut to a month later, no furniture in site with NO EXPECTED DELIVERY DATE but I am getting a invoice with due date this week. I have called my sales person with no answer. I have called the store with no answer. i have called Ashley headquarters with no answer. I have used the chat fuction with no help. I am at a place of sheer anger now because how is an CERTIFIED ASHLEY PARTNER scamming me in the true definition of what is happening here.

At the time of purchase, I was told that my dining room furniture would be delivered within two weeks. That commitment played a major role in my decision to move forward with such a large order. However, it has now been three weeks, and I have not received a single call or update regarding the delay.

I recently purchased a sectional from there. The experience in the store was slow and felt like dealing with a shady car salesman. I opted in to open one of there credit cards for zero percent interest. However, I requested to put some money down. The sales person said this wouldn’t be an issue then lo and behold all the sudden it was to late and he forgot to add it. Then I had to go over my order several times which was fine. However when they gave me my delivery window and their tracker it was extremely inaccurate and when they did show up they had ordered and loaded the wrong piece!

Purchased a reclining loveseat. Within 3 months the back of the recliner came loose. Ashley would not take the piece back. They would only come out to repair it. After it was "repaired", it broke again 2 months later. I asked for a store credit and was turned down. The agent said a technician would come out and repair it again. We were so embarrassed by the recliner breaking when a guest sat on it, we just wanted to get rid of it. So we did. I was told by numerous people that Ashley's furniture may look good, but it's lacking quality. I will never purchase a piece of furniture from Ashley again.

I went to Ashley Furniture to buy a new master bedroom set, the salesperson Jeremy ** helped me, and it turns out he is nothing but a used car salesman. He told me I need a Bunke board, I didn't know what that was but this being my first time buying a bedroom set, so I bought one. When they delivered the bedroom set the White Glove delivery team did not know what a Bunke board was nor where it goes or how to set it up. After finding out that my adjustable bed will not work with a Bunke board I reached out to Jeremy to make arrangements to have it returned and for a refund, Jeremy said yes he would make it happen especially since he said I needed it and I don't and I cannot use it. Also, Jeremy said he would help in finding some leg extensions for my adjustable bed so I can use my new bedroom set with my adjustable bed.

Warning! Warning!! Do not shop at this predatory store in Lansing MI. What a bunch of crooks. Ashley Furniture will not allow you to return an item after it is purchased...end of discussion. We bought two lamps that didn't fit in the space we had. We tried to return them. Ed, the manager, said their policy is that they do not accept returns. Who doesn't accept a return on an unused item one day after purchase because the item is the wrong size? Everyone allows a return...but not Ashley. The company would allow it, but each individual store apparently can make their own rule? Screw you, Ashley Furniture. What a scam.

I made over a $3k purchase for my new home and was expected to wait a month for the item and turned into two extra months. I kept getting the run around and last minute cancellations every time it was supposed to be delivered. When it finally got delivered the wedge piece was damaged and had to be sent back.. I received a text from a third party the next day asking if I was going to be available after 12 for a delivery and then an hour later I received a response saying “the driver has a death in the family and item is not in stock.” I’m completely fed up with Ashley furniture.. The staff only tells me, "Sorry the manager only says sorry." They have done nothing to make matters better at all. Unacceptable service. I would never recommend them to anyone.

I am writing about our unpleasant experience at Ashley this past Sunday, May 24, where we spent from 2:48 PM to 4:51 PM in the store, only to leave empty-handed, disappointed with the service, and standing in the middle of a heavy rainstorm. We have been loyal customers for years, during which we have purchased two dining room sets, a four-piece bedroom set, two mattresses, an adjustable bed base, and a living room set. This is the first time we have ever received such terrible treatment.

We had an extremely disappointing experience with Ashley Furniture after spending approximately $8,000 furnishing our home. Before purchasing, we made it very clear that our house was undergoing remodeling and that we would need Ashley to hold the furniture for several weeks before delivery. Both the salesperson and the store manager assured us multiple times that this would not be a problem and told us to “take the time you need.” About five weeks later, we called to schedule delivery and that’s when the nightmare started.

July 2025 I purchased a round dining table and four chairs from the new Las Vegas Flagship store. Round table item no. D790-50 cost $799.99, chairs item no. D790-02A cost $200.00 ea. The table was delivered without damage. The four chairs were delivered each having damage and blemishes. I reported the damage and blemishes right away within 15 min, very upset. Ashley required that I provide photos of each blemish on each chair to substantiate my claim. Luckily each chair contained a unique identifying number. I submitted photos. I started getting a runaround from the call center. Until I started demanding to speak with a supervisor. They agreed to send out four new chairs.

Ashley's delivery time frame is ridiculous, paid for a couch and was told it would be delivered in about a week by the salesman, that was almost 2 weeks ago. Then I look at the paperwork and it's a 4 to 8 week delivery time frame. I paid in full, to have such an extreme wait time is ridiculous. Even spoke with someone via chat after going in circles and was told they will get with me in a couple days. Here I am Friday night, crickets. Horrible will never buy from you again.

Purchased what I thought was going to be my dream chair for new house. Received a frayed, ripped, sewn incorrectly sofa chair. Called Ashley Furniture for a refund & was told only even exchange or Credit towards purchase price for another item. Went to store to buy new item. Received a call my new item was ready to be delivered and old chair picked up. They never came. Called customer service, they said I was not on schedule.

I bought the Braxton bedroom set. 2 large dressers and 2 nightstands. It’s been over a week of trying to get 1 dresser together correctly. The drawers will not close properly. I’ve called customer support, sent emails with pictures and videos, even hired a woodwork expert to assemble and it just sits here. Partially functional. I’m trying to return it and that has become another nightmare.

I purchased a rug from Ashley Furniture, and within just one month of normal use, the material began to come apart when I vacuumed it. This is very disappointing for a product that should be durable and hold up to basic maintenance. When I contacted the store, I was told that returns are only accepted within 72 hours of purchase. Because of this policy, I was left with a damaged rug and no resolution, despite the issue clearly being related to product quality rather than misuse. As a customer, I expected better quality and more reasonable support. Unfortunately, this experience has been frustrating and costly. I would caution others to carefully review return policies and product quality before purchasing from Ashley Furniture.

Made an order. Got only half. And was recommended to either cancel order or wait more days. And this order was very important to me.

Ashley Furniture has not honored the delivery timeline they promised. Every time they give me a delivery date, it gets changed again and again, and we are still waiting for our furniture. The delivery experience has been terrible and extremely frustrating. Communication has been inconsistent, and no one seems able to provide a reliable delivery date. We have been waiting for a long time with no clear answers or resolution. At this point, we are very disappointed with the overall experience.

I spent a lot of money for Stearns & Foster mattress and within a year it sunk in on my husband side and my side. Called Customer Service and they sent someone out twice and said they could not do anything about the problem because it didn’t sync enough. Meanwhile, our backs are bothering us. We ended up getting rid of the mattress and replacing it with another, I would never buy anything from Ashley Furniture again.

I wish I could leave less than one star more like a negative one at least. Shayun at the Jacksons Tennessee store is a great salesperson. She is the only thing that is saving Ashley Furniture store. I ordered my furniture and it was supposed to be delivered two and a half weeks ago. I have received several text messages and emails about the delivery. Only half of the furniture was delivered on time the other half was supposed to be delivered the following Saturday that Friday the furniture store called and said the furniture was never put on to be delivered so then they changed it to Wednesday.

Here’s the revised ending worked into the review: My experience with Ashley HomeStore has been beyond frustrating. I have been dealing with damaged and dirty furniture issues when all I wanted was furniture that was clean, complete, and not damaged upon delivery. The McDonough, GA location was extremely unprofessional throughout the process. I was specifically told that I could go to any Ashley location for a re-selection, but when I followed those instructions, I was accused of “arguing” with staff simply for trying to resolve the issue based on what I had already been told.

I would like to keep in mind that businesses experience delays, but this is frustrating. I ordered furniture in March, and I've been waiting on a piece for two months. What's doubly frustrating is that Ashley won't just simply offer me a full refund that I can use at another vendor. The company wants my money and my time and that is just a poor business practice. Release me to move on to a company who can satisfy my order.

It began with the store misrepresenting the furniture sold to me to the delivering of defective pieces to find they will not replace with new items. So now after only two weeks with multiple conversations two brand new pieces of furniture will be fixed not replaced. Who wants to make a purchase to find out that trust, quality, professionalism, confidence, and reliance in Ashley Furniture does not exist. I made a huge mistake trusting this company.

I purchased a coffee table with two end tables. The delivery of the coffee table went well, whereas one of the end tables arrived with a broken leg. I called customer service where they offered to replace the broken end table. The delivery truck arrived with the replacement end table, but it had the same type of damage to one of its legs that the original end table had. The replacement end table]s damaged leg was repaired with a long screw damaging the surrounding wood causing a crack where the screw was inserted. The messy repair job didn't even fix the problem of the broken leg since it bent diagonally when the table was set down. The repair job was not done by the delivery crew, it was done before the table was placed on the delivery truck. I'll also add that the replacement table had wear marks all over it, the replacement table had a history.

I just purchased a Tempur-pedic mattress and adjustable frame to accommodate my aging 85 year old body. The salesperson at the store was knowledgeable and answered all my questions, showing me a variety of options. I specifically asked about delivery and removal of my existing mattress and box springs and was assured that would be included at no additional charge. I was the first delivery on Saturday morning and all went smoothly until I was informed that there was no room on the truck for my old mattress and box springs.

We made a purchase on May 4, 2026. One of the purchased item was a dining room table. We ordered the 4 chairs plus 2 extra. On the tablet in the showroom, it showed them as a 2 count. The day of delivery we only got 3 chairs. The sales person Carrie confirmed they were a 2 pack of chairs. When we called to say chairs were missing, she admitted she made an error was wrong, and said she would email us a special link to pay for the chairs. We declined and said they need to honor their word. We never got a call from the store. Had to notify the BBB and Federal Trade Commission. Someone from corporate did call, Sandra. She was going to call the store and call us back. No returned call. As of 5-15-2026, she is waiting on the store. Before you purchase anything from Ashley, go through the BBB and all the complaints. We didn't do our homework.

I purchased a Stearns and Foster Mattress from Ashley Furniture in Houma, Louisiana. Luckily I purchased the extra warranty with it. After having the mattress for less than a year, it had to be replaced (replaced April 2025 - receipt attached). I am now fighting with them again to replace the mattress for the same issue. DO NOT BUY a Sterns and Foster Mattress from Ashley Furniture. Service is HORRIBLE! Technician came to my house on April 21st and I had to continually call them for a status. I am still fighting to get a solution.

The financial department is a mess. Unable to correct my account. Charged me for undelivered merchandise. Refunded my personal account, then charged me interest.

I am extremely disappointed with my recent experience with Ashley Furniture and their warranty/customer service process. I have been a long-time Ashley customer, which is why this situation has been especially upsetting. I’ve trusted this company for years and have invested a lot of money into both furniture and warranty protection plans believing that Ashley would stand behind their products and take care of their customers when issues arise. During my recent interaction, it was very obvious to everyone in the store how frustrated and upset I was. Staff and management attempted to calm the situation by giving me hope that the issue would be resolved, but unfortunately those promises led to false expectations and no real resolution.

Absolute nightmare after spending $15,000. Completely ghosted. The in-store experience was great, but everything fell apart once delivery started. We made two large purchases totaling $15,000, and it has been a complete disaster. Two months later, we have only received half of our order, and absolutely no one can give us an estimated arrival date for the rest. To make matters worse, the first part of the delivery was incomplete and missing the right vanity legs. It took weeks just to get the correct legs shipped via FedEx. Then, they delivered completely wrong furniture that we never ordered or paid for. It is taking up space in our house, and they cannot even tell us when they will pick it up.

Buyer beware. I love my purchase. Reasonably priced bed frame and footboard, under the bed storage unit, mattress. Prefab furniture with manufacturer's holes on footboard. Depending upon your preferences for design there is no storage unit, two storage units, one storage unit attached to the bed frame. There may be holes which show on the footboard. I elected to have one side with storage units installed. Two very visible holes exist on my footboard. So there are no "faux" provisions to cover these holes. They sent tiny white caps twice to cover the holes which actually looks worse than leaving them empty.

I'm so dissatisfied with delivery service. How is it that I get a text with tracking today and now being advised that it will not be delivered because it's on back order and never loaded to the truck!!! So I'm being emailed and texted false information?? And I can't speak with an supervisor or manager because none available. This is a shame and now let's see if I get a call. This will definitely be my last purchase with Ashley. Never before had I this issue before. The product when purchased online never stated out of stock or in back order. And now I just keep getting my delivery date pushed further each time and order was placed in March 2026.

Sofa - Arbhor Knoll Sofa Chaise Delivered on 12/4/25, called for warranty on 3/18/26: Material is poor quality, peels and becomes very thin within 4 months of very light use. After calling warranty and have a repair tech come out, Ashley deems this as normal wear and not defective. It was not an expensive sofa, but I expected it to last more than 4 months. It actually looks worse than the 20 year old sofa it replaced. Save yourself the frustration and look at other options.

I received a sofa from Ashley that the cushions became wrinkled and had creases with 4 hrs of sitting on them. Unable to smooth them out. I have been on the phone with customer service 5 times in the last two weeks and have been told they are waiting for corporate for an answer. Told 4 different times that they would get back to me in 24 to 72 hrs. Never did. Unable to speak to a manager. Horrible customer service. My sales slip says furniture may be returned within 72 hrs of receipt???? It’s been 2 weeks and no one will call back

The Senbry bed frame from Ashley Furniture doesn’t come with enough support for the mattress. If you sit at the head or foot of the bed, you fall down under the mattress.

I purchased several items from Ashley Furniture in January 2026. The salesman was great and very helpful. I made the mistake of buying a floor model bed. The bed had 2 working drawers at the foot of the bed which I needed for extra storage. I also paid for white glove delivery to have everything set up and ready to go. The bed was delivered by 2 young men that seemed not knowledgeable about how to set up a bed!!! They didn’t screw anything down and left the bed in the middle of the room!!! My husband and both have bad backs so wanted this done professionally so there were no problems!!! The drawers would not open so I immediately called for service even though it was a floor model they worked great in the showroom hence the reason I bought it!! They sent someone out that thought it was the drawer tracks they came back out to install the tracks but drawers still don’t open???

I purchased a bedroom set online for my son a few months ago. It took 3 months to get the bedroom set. When I purchased it the dispatcher called me to get me to pay more for delivery and I declined having the employees come in and set it up for me. I knew I could do it myself. The dispatcher lied to me and told me if I didn’t pay for set up they would drop it on my driveway and leave. The truck drivers told me this is a lie, they have to bring it in and photograph it. They even put it where I wanted it. Lying to consumers to get more money is bad business.

On Saturday, May 9th me and my wife went to the Amherst store to look for a matching set of recliners for our living room, where we were greeted when we entered the store. They asked what we were looking for, and a gentleman took us over to them and where we met up with Phil, who had helped us before, and he took over. He showed us several different styles of what we were looking for.

We purchased a loveseat recliner last year. After 9 months of use, the mechanism in one of the seats went bad. We contacted Ashley and were told that they needed pictures of the damage, the serial number, etc. After providing that information, we were told that someone would come to our house to inspect the damage. A day before they were to arrive, we were told that the seat could not be fixed and that a part would be needed. Two months later and several promises of a ship date, we still have not received the part. The latest date is now four weeks away, but who can believe that?! After this experience with Customer Service, I will not shop at Ashley in the future.

I purchased a king size adjustable base with mattresses (2 twin xl). The mattresses came in vacuum packed and one did not inflate all the way. I was out of town and they told my wife we had to keep it for a couple days to see if it finished inflating. We gave it a few days and my wife called and they acted like they never heard of this issue. They would not even come out to look at it. My wife had to send them pictures of the mattress. A few days later I called to ask when we could expect a new mattress, but they again acted like they hadn’t heard of this issue and we needed to send pictures. I sent pictures again and they said they have ordered a new mattress and they would call to schedule the delivery.

The sales experience was great, but the customer service after sale… horrible. We ordered a sofa, love seat, chair/ottoman. 3 of our cushions were delivered uncovered, 1 damaged. The furniture was literally dumped in our living room by delivery guys. The store manager said he would take care of the damaged cushion with a replacement but going into week 2, completely ghosted. We purchased from Ashley in Lagrange GA.

What you see at the store is not what you get.. The end tables had an orange tint. Nothing like what was in the store. I did not want them. They refused to eat the cost and charged me a 25% restocking fee plus a 50 dollar delivery fee on top of the original delivery fee. They are thieves. Don't walk away from Ashley...run. We were not treated as a loyal customer...I would like a full refund and will pull down this review.

Buying from Ashley Furniture was the absolute worst experience of my life. Purchased a bed frame on 2/1/26, did not hear anything until I called the first week of April. Finally set a delivery date of 4/25/26 330 to 630 delivery time. They showed up at 930 with an incomplete order. Then after fighting with customer service set up delivery for 5/9/26 and again 930 at night they showed up STILL missing the same hardware they were missing on 4/25/26. I mean this is HORRIBLE. Will be contacting corporate and will NEVER set foot in a store or purchase a product from Ashley’s again.

We recently purchased over $10,000.00 of furniture from the Ashely Furniture Outlet store in Carrollton, GA. Our salesperson was Alex. We were told our furniture would be in within three weeks. On week four, some of the things were delivered. They brought out the wrong sofa. The following week, our sofa was delivered, except the pillows weren’t delivered. We went to store and spoke to the manager, David, (he doesn’t need to be a manager of anything with his ass attitude), he said the sofa doesn’t come with pillows.

If I could give zero stars to Ashley Furniture, I would. I purchased this couch from their Charleston, South Carolina location just a few months ago, and it is already falling apart despite the significant amount of money I spent on it. I weigh 120 pounds, do not have heavy pets or children using the couch, and it has had very minimal use. A couch of this price and supposed quality should not show this level of deterioration after only a few months. The cushions have already lost structure and the overall quality is extremely disappointing.

1-Star Review – Very Disappointed with Service. Ashley Furniture Outlet, Roosevelt, Philadelphia PA. I had a very bad experience with Ashley Store. We ordered furniture from this store, and when the delivery arrived, an important item (the chest) was missing. At the time of purchase, the salesman clearly told us that delivery and assembly service were included. However, after delivery, the staff refused to help and said they cannot do anything.

Ashley Furniture does not deserve even 1 star. They have the worst customer service I have ever experienced. What should have been an automatic, fair, reasonable, and simple solution of refunding my money on the credit card I used to make a purchase of 1 Queen size mattress pad (that I NEVER received because they had to schedule a delivery since none were in the store) has now escalated from ridiculous to absurd. Instead of receiving a Queen size mattress pad, I received a King size mattress pad, which I returned, in person, to the store. I have texted, I have emailed, I have called. I have worked with no less than 6 "managers", non of whom have given me the courtesy of responding to this unfortunate (and stupid) situation. And I have YET to receive the refund they owe me. Oh, but I will. Trust me. NEVER, NEVER, NEVER again will I EVER be a customer of Ashley Furniture.

In 2017 Ashley Furniture Store on Eisenhower Parkway Macon, Ga I purchased a table and chair set and a side table to go next to the couch. The sales lady was Bonita **. We were promised delivery at certain times and never got items until late. The chairs to the table set wobbled and I called for Patrick the manager at the time for help but none came. I was promised by Bonita someone would come out and look and reorder new chairs. It never happened.

If I could score the review as a "zero," I would. Ashley Furniture is eager to sell their product but their deliver and customer service are deplorable. At the time of the furniture delivery, the delivery team spoke limited English. They refused to bring furniture into the desired room and spoke Spanish to the service team without translating to us, the buyers. All attempts to resolve this issue have been fruitless. Customer service has been rude and disrespectful to myself and my spouse. Ashley furniture charged us more than 30% of the original price of the item for "restocking" when they REFUSED to deliver the item. If you don't have doorways the size of a garage door and don't have a warehouse size open floor plan, don't bother going to Ashley Furniture. They do not have the skill to deliver furniture. I will NEVER recommend Ashley Furniture.

Counting our losses that ended with Grace Elsewhere in spending total just on a bed frame, head and footboard along with mattress and pillows at $7,600.95 on 5/24/24 for 44th anniversary gift to each other and still making payments to this day. After purchasing our $3,199.00 queen mattress (PROADAPTHYB2-Q PROADAPT HYB2), we didn’t sleep for weeks. BJ our sales rep traded it with a Steams & Foster Estate one time exchanged for $2,399.00. Again not sleep-able but not willing to use loss of money on exchange towards any other purchases in store. We ended up going to Engineer Sleep who gave us a huge deal because of our losses from Ashley. What Grace GOD gave Us but wanted to share our story with it all beginning at Ashley’s. Counting our losses that ended with Grace Elsewhere. :-)

I honestly wish I could give Ashley Furniture negative stars, because this has been one of the most frustrating experiences I’ve ever had. My order arrived with broken pieces and missing items, which is already unacceptable—but what’s worse is how they’ve handled it. Customer service has been completely unhelpful and dismissive. Instead of offering a refund or any form of compensation for THEIR mistake, they’ve basically told me to just wait it out while they “eventually” ship the missing items… in 2 to 4 weeks.

We bought a sofa and 2 recliners and have 0 kids 0 dogs...literally falling apart and ripped underneath and bought extended warranty and they said it's wear and tear and did nothing for us...it's cheaply made and I'll never shop there ever again.

Sales associate was great. Delivery was great. Started to see wear and lack of quality of all 3 pieces within 2 weeks. Cushions failing. Recliner leans to one side and is already losing support. Called CS- asked to return or exchange. Nope! 6 weeks later a technician shows up to assess problems. Tech was great guy. Tech was given wrong info and could not help. We will continue my quest- no results expected 😢😡. Stay away from them.

I recently purchased over $15,000 in new furniture from Ashley on Carolina Beach Rd. The sales people were fantastic. My problem evolved when I had one particular furniture piece delivered. Riverstone Logistics, the delivery company, forced the leather sofa up my two sets of stairs and heavily damaged the walls in the process. After multiple calls, emails and visits to the store, I reached out to the BBB for assistance. Ashley told so many lies, changed their story a few times and ultimately denied any responsibility for repairing my walls; it will now be my responsibility to repair my walls. I love my furniture but will never support this business again. I caution anyone about dealing with this company. Buyer beware!

Hello! I just had the best experience in Ashley Furniture purchasing my new mattress set, with Hind **. She is an expert sales person and I enjoyed her expertise. Thank you so much. Mary

I trusted Ashley Furniture Industries to furnish my home and spent over $14,000 expecting quality and durability. Instead, I’ve dealt with constant issues almost immediately. My bed frame started falling apart within 60 days. The couch USB ports stopped working within three months. My dressers have had knobs fall off and drawers break within the first year. When I asked for help, I was told there was nothing they could do because I was outside their 30-day window and didn’t purchase extra protection. That response was just as disappointing as the furniture itself. No one expects furniture at this price point to fail this quickly. I’m now replacing everything after only a year, which says everything.

This furniture store is the most minor league stores. Tried to buy in fairless hills pa 3 times. Furniture was adequate but price high. Salespeople clueless. Did find things to buy. Wanted better price. No way. Went up street Raymour & Flanigan. Spent over 15k the 3 times went there. They negotiated. Their delivery system was best ever. The last time I went to store in bensalem pa on street rd. there was not a single car on the lot. Went in. I was told I had to talk to this individual about mattress. He was clueless. All they want are not too smart people.

Have not received my mom’s furniture, yet. This is not from lack of trying to get them to deliver. They did officially deliver to my mom's apt, but we told them to text a new number, because we are not at location. They show up, after texting the ph we said DON'T text. Okay, set up next delivery, they decided to not use new number & sent a text to the new number that delivery was cancelled, so the delivery mess up happens 3 times. The last one we thought, this is the one! Nope, they call the old number (at least they called!!!) & said, “Ok, we need to schedule delivery.” We were scheduled already!!! We shall see if they show up at the end of the week.

Last week we purchased a bedroom set from Ashley Furniture. We are past customers who purchased DR, LR and BR sets. We were informed that we would receive a phone call and/or text to confirm the date and time of delivery the day prior (yesterday). That did not happen. I did receive an email with that information from an AI Chatbot. It instructed me to reply with YES to confirm delivery. I did so and have documentation to validate this.

Bought a new sofa, loveseat, and mattress in August 2025 in Lansing, MI store. After a few months, the stuffing in seat came out and wood frame began to deteriorate. We spent an extra $400 on an extended warranty but are now being told that they will not make any repairs. Like every other furniture company and warranty company (Montage Furniture Warranty), they will say and/or do anything to get your money. Stay away from their products, salespeople, and warranty lies!

It is impossible to get to talk to someone in the Ocala Store. Once they sell you the furniture that’s it!!!! I’m sorry I gave a great review when buying the furniture. Every call goes to their C/S which can’t help me like the store can. I can’t believe the store is so busy all calls routed to C/S which most can’t speak English!!!! Very upsetting.

I’m extremely disappointed with my experience at Ashley Furniture. The sofa I purchased turned out to be made of very cheap material—it started showing wear much sooner than expected, which is unacceptable for the price I paid. What’s even worse is the warranty service. When I reached out for support, the process was frustrating, slow, and unhelpful. It felt like they were more interested in avoiding responsibility than actually resolving the issue. Getting clear answers or timely assistance was nearly impossible. Overall, the quality of the furniture does not match the cost, and the lack of reliable customer service makes it even more frustrating. I would not recommend Ashley Furniture if you’re looking for durability or dependable warranty support.

I had a really awesome experience with Kristen ** at Ashley Furniture in Greenville, SC. She took the time to walk me through the financing in a way that actually made sense and helped me choose an option that felt comfortable for me. I appreciated her being straightforward, patient and honest. She genuinely cares about doing right by her customers. I will definitely be recommending Kristen and Ashley Furniture! — MJ **

I'm outraged at a $3200.00 purchase for a king size bed. They contacted me of a delivery date and estimated time of delivery. Day 1....the box truck wouldn't fit through a bridge coming up to my house. ( Understood by me , and their next day delivery with accommodations for a narrow bridge). Day 2, a box truck again, that won't clear the bridge. Apparently day one wasn't communicated properly to the appropriate administrative personnel. Day 2 has other problems....no communication of being late, ( NONE)....the time frame was 12-3 pm. I called and complained. Their response was we don't have GPS on the vehicles. My response was " we have cell phones"....Not having GPS is not a good answer!!! All competitions have outperformed them on communication by itself.

I can’t believe how incompetent, unethical and unprofessional Ashley Furniture is and can only believe that the Executive Management Team endorses this culture. We bought bedroom furniture for our daughter’s home warming gift 2 months ago and was to be delivered to her new home this week upon our visit to her house. They called at least 6 times to confirm the date of delivery. However the day before we arrive and the furniture gets delivered they tell us the furniture is no longer available. When we called back they said the furniture is sold on a first come basis.

Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure.

I purchased a dining room set and living room set at Ashley Furniture, Salem NH (INV#**) on 02/23/2026; both were paid in full. I am writing to share my unacceptable service and product conditions. Below are the summary of the events. 03/26/2026: Delivery attempted. Living room set would not fit in elevator; I declined to sign a liability waiver and declined stair delivery. Given I was told delivery service was not responsible for damages to item or property in the process. Dining room set was delivered but arrived damaged. The delivery driver told me I had 72 hours to contact customer service.

My husband and I visited our local Ashley store this past weekend with the intent on looking at and maybe purchasing a headboard for our guestroom bed. We walked the whole store browsing for about 20 minutes and during that entire time not one employee (and there were 3 lounging about) offered any assistance. We walked out very disappointed.

Horrible customer service delivered me a damage chest, made me wait 3 weeks for a repair to come over for 1 min and take pictures and say, they will send you a new one and pick this one up. Still haven't heard from Ashley yet. Not a email confirmation that the repair man came, not a phone call text. Nothing. Never ever ever ever again will I deal with Ashley.

Recently bought two power lift chairs March 2026. After a week, my wife needed back surgery. Still in the hospital. After a week the chairs were not a good fit after surgery. We wanted to exchange for the chairs to a more comfortable chair. Called the Ashley Consumer Experience 800 number, explained our situation. But our request Was denied because of 3 Day return policy. This is a heartless company, we will never buy any more future products from Ashley and will spread the word your company is Not customer friendly. I hope the owners see these complaints.

Ordered a dresser and paid $67 for delivery. Didn't pay for the $100 white glove service to unpack it since I can do that myself. They packed it with so much extra padding they couldn't make the turn to go up to my 3rd floor apartment. Then the movers said since I didn't pay for the white glove service they couldn't take it out of the box and bring it up or let me take it out of the box then bring it up.

Purchased leather sofa and loveseat. Delayed delivery and only loveseat showed up. We discovered to loveseat recliner mechanism was defective and the store would do nothing, we had to navigate the terrible "customer care" system. This is a bot that ends up offering a *very* small refund instead of resolving the problem. We eventually interacted with a human that ordered parts, with instructions we were to re-contact when they arrived, which we did. I took a day off work to be here on the date booked, and nobody ever showed up. No phone call, nothing.

Had a wonderful experience at Ashley Homestore in Plattsburgh NY recently. Went in to purchase 2 rocker recliner chairs. Our sales associate, DJ, was super helpful. He showed us several models. My wife and I narrowed it down, but we wanted to check out one other store first. The other store didn't have anything better, and when we went back to Ashley's, DJ remembered everything we had originally discussed--even more so than I could remember! He knew exactly what chairs my wife wanted! Very pleased with the customer service and his great attention to detail. And he didn't pressure us at all! Thank you DJ--it was a pleasure!

Is less than 1 star an option? The ONLY good thing about my experience was Brett, the salesperson. EVERYTHING else ranks as one of the WORST customer experiences I have ever encountered. I ordered 4 items (1 shipped and 3 delivered) - the one shipped was a picture with a hole busted through it! I cannot seem to get it exchanged for a new one or my money back! One item is backordered and yet to be delivered. The two items that were delivered - one had 7 of 8 pieces MISSING making the cabinet unusable and, again, nobody can help me get the missing pieces. ALL calls to the store locations are routed to an overseas call center and you cannot reach the actual store via phone. Honestly, this is a case study for the absolute worst customer service that is even imaginable. I bought 50 things from City Furniture and am 1000% satisfied with every aspect of their service and delivery.

Hi, I purchased a leather sofa and loveseat from Ashley Furniture February 2023 at the cost of $4000. I also purchased a $500, 5 year protection plan for the furniture. I called them today Apr 2026 to ask about the protection plan due to the leather furniture pealing and fading. The customer service rep tells me that there is a (5) max day window to report any defect issues that may arise with the furniture. The Ashley sale rep who sold the furniture, the financial processor at the Ashley Store acknowledged that this was the criteria to follow to report furniture damage. So, for $500, I got nothing. Will never go back. Will not recommend to buy from an establishment who doesn't stand by their warranties.

I most recently, at the Woodruff rd location in Greenville S.C.,..spent $6100.00. Only half of my furniture was delivered and even half of that was damaged. Upon reaching out to customer care,..the representative was extremely rude. After threatening legal action corporate had to take over to resolve my delicate. Unfortunately the Salvation Army had already taken my pre b ios furniture so I was left to live out of garbage bags and watch television on the floor. Ashley's sales people will definitely make you feel welcome and take your money but my experience after spending thousands of dollars was horrible and I would recommend anyone to shop there. This has been the worst shopping experience of my life and I'm 60 years old.

Bought a couch from Ashley's Furniture in Tupelo Mississippi a few weeks ago. It's already defective when it showed up and not only that when we purchased the couch the seller didn't once mention to us that there was be a $200 charge for a delivery charge and now we're stuck not being able to get that money back even though she didn't mention it which should be fraud

I had a horrific experience at the Ashley Furniture in Schaumburg with a salesperson named Jesus. From the moment I entered, he was intrusive and ignored my clear and repeated statements that I was only browsing. Despite asking simply to be directed to the mattress section, he insisted on following me and continued to interrogate me, creating an uncomfortable shopping environment. I explained to him that I am moving out of state, therefore I am hoping to make some choices prior to moving and then ordering once the move date is closer in order to have delivery set up on my move in date. He wanted to know where I am re-locating to, when I told him Florida, he responded "Florida is a big state…” Then he stated he could have my furniture shipped.

I wish I could have done NO stars!! I have a legitimate issue with a piece of furniture I bought- they sent the same service person out 3 times. He even admitted the company needed to replace the piece I was having problems with. Ashley Furniture would not!! And also told me the service person who came out said everything was okay!!! I will never ever deal with them again- I bought another piece of my set - but from another furniture store even though it cost more than Ashley sell it for. Worst experience ever- nothing but scammers!! I will not be including my as asked- I also have photos that I submitted to Ashley furniture- nothing!!!! So disgusted!!!

Writing this to hopefully save others from wasting their money. Do not buy this furniture. The customer service is terrible, and the delivery team refused to bring the furniture into the house. To make matters worse, the furniture arrived already damaged, with drawers that would not close. Since then, the quality has only proven worse. The finish is peeling, cracks have formed, and it has not held up at all. Easily the worst furniture purchase I have ever made.

Run, run away from Ashley as fast as you can. When purchasing a mattress the salesman advised us it had a 90 day exchange policy and it would take at least 60 days to adjust to it, but if it went a little over they understood. We ached and pained for 60 days and our daughter had to have heart surgery so we were tied up at hospitals for weeks. Once we returned home we called Ashley to schedule an exchange and we were told we were 5 days over the 90 day policy and there was nothing they could do. I talked to managers, talked to Ashley corporate and received the same response. I understand we were over but the fact that the salesman lied to us if we were a little over is upsetting to say the least. Absolutely no customer service. I wish I would have listened to all the bad reviews and stayed away. I can say they will never receive any of my business ever again.

Their furniture is all made in China and Vietnamese. The quality is terrible. The customer service is in the Philippines. I had to replace a delivered furniture piece 3 times now since every time the order replacement parts it arrives either broken or defective. The customer service is basically non-existent

Dillon Beach Outdoor Dining Table and Chairs. Terrible Quality. Chairs and table are not suitable for outside use. Ashley would not warrant/repair, exchange or replace the furniture. Every chair is useless now (6). They were outside less than 2 years. Unfortunate.

DO NOT, I repeat, DO NOT buy anything from Ashley Furniture. You will live to regret it. The quality of their furniture is awful and trying to get them to cover any defects with your warranty is next to impossible. I have been trying to get situation with rip in my couch for six months. Had to pay an additional $100 on warranty for a couch that was only a year old that ripped so they would refund me half of what I paid for it. They don’t give you casback, it is a credit for another crappy piece of furniture that I am now fighting to get someone to come add the Velcro to that the manufacturer forgot to add. First was told that is how it is made which is false. Someone finally looked and said they would try to send someone in my area to look at it but no service people in my area. What I paid for a warranty and you have no people available to come fix it. Trying to at let my money back on warranty cause obviously nobody will ever be able to fix it.

I have endured over four months of exhaustive and frustrating interactions with TCFS service representatives, contracted by Ashley Furniture to handle repair services for defective furniture. This ordeal has been both physically and emotionally taxing, especially given that I invested more than $7,000 in a living room set, trusting that your company would uphold the highest standards of quality and stand firmly behind its products.

Neil has been most helpful 2 different days.. He has helped with getting my claim filed with Reguard which is not a great company to work with. Thank you Ashley for having this man here for GREAT customer service.

Spent $3,500 on two leather recliners and purchased the $500.00 warranty/protection, in less than a year the dye/color came off the "top quality" leather. Ashley and their (diamond care protection) refused to stand behind their product, claiming that's not covered. I've owned leather furniture for over 30 years and never seen this, do yourself a favor and save your time and money, shop somewhere else.

Horrible, Horrible, Horrible x 1,000. Couch is a year and a half old and already the cushions are sagging. Had the tech come, but Ashley denied the claim saying it was not covered under extended warranty. Contacted Ashley Furniture advising them that the tech at the furniture repair company said, that cushions sagging already is unacceptable and I should ask Ashley for help in covering the repair cost. The office manager, NATALIE ** WAS NO HELP! All she did was say she forwarded this to Ashley Service Department and I should hear from them between 24 to 72 hours which they never contacted me. Ms ** NEVER followed up to see if the issue was resolved.

Ashley Furniture Sales team is selling furniture and also warranty that are scams. I purchased furniture and a warranty and later found out Ashley Furniture did not even submit my warranty to their insurance. So the insurance company said it was an Ashley furniture problem! After talking to the Ashley Furniture Management team each and everyone of them said they could not assist me not refund my warranty money I paid! The biggest scam ever!

Order via tel. Elderly, handicapped. $5,000. Paid. New mattress. Asked for med. firm. Soft delivered. Asked for pine frame. Dark brown delivered. Said no sleigh design. Sleigh bed delivered. Bed so tight to frame can’t tuck in sheets. Will you shop at Ashley? Cancel or return? They keep 25%. Salesperson hustler with no thought of customer satisfaction. Just defensive.

Nothing but liars. Lied to from the start. Bought a Loveseat that was discounted because recliner wasn't working but told we could order parts. After delivery in which they damaged back of loveseat was told it was discontinued and can't get parts. When bought was told it was a special order that was cancelled.

I bought a leather living room set. 2 Recliners and a couch. Been having trouble with one of the recliners 2 months after I got it. It’s leather rubbing leather. Makes an awful noise and won’t last long at this rate. I’ve had 2 technicians out saying the same thing. The guy on the phone said to use a dryer sheet. I even paid for extended warranty. They are sending out a 3rd technician now. I’m getting the runaround. Apparently there’s only a 72 hr return policy which I tried to return 'cause we weren’t happy with it when it arrived. I’m not happy with it at all. I’m 67 years old and I discovered that the chairs have 6 legs (I didn’t notice from the showroom floor) under the chairs so you can’t get a vacuum or a broom under to clean and it’s extremely heavy and hard to move. Not happy with Ashley at all. Won’t be back!! They are saying I can’t return it and apparently they don’t want to replace the chair I’m having the issue with.

I want to let people know about the delivery nonsense BEFORE they order. Ashley messaged me and said they only deliver Tues -Fri 8-5 with no specific time window. I would have to take a day off work to wait for them to deliver my furniture. I cancelled my order.

Fort Smith store sales, Eran **, was wonderful! I need a whole body massage chair for medical reason. Unable to personally come to the store, Eran took multiple photos of the actual chair, using his personal phone. He also did a 'test drive' explaining how he felt after 15 minutes using the chair. He suggested using it before bed to help you sleep. (Which was very helpful!) Most people simply refer you to the store website, indicating they do not care about the customer. Eran's your personal shopper, looking out for your best interest. He didn't try to sale the highest priced chair either. The chair will be delivered to my house in 4 business days. Amazing! Regardless where you live, call Eran ** at Fort Smith, let him be your personal shopper!

To start, Ashley Furniture charged my bank account with three different amounts. Then you all have credited half the money back, then took it back out, then credited again and then took back out. This has completely screwed up my checking account and my bills. This caused issues with other bills I had scheduled to come out.

I went to the Pflugerville, TX location at 10:30 AM and I was the only customer in the store. I was immediately walked up on by a sales person who got way too close to me. I put my hands up to keep him at a distance and he just kept coming at me. I cut him off and said, "I'm here to look around, I don't have any questions or needs now." I walk away and the guy follows me trying to paint this tired pitch on me. I ask him to please leave me be and he eventually backs off.

Terrible company, terrible products. I ordered a bed, and when I was in the middle of putting it together, realized screws were missing. I contacted customer service and was on the line with them for almost an hour-begging them to send me the six missing screws. They told me it would take up to 10 days for the missing parts to be sent. Now I have a product partially finished, taking up space in a tiny apartment. The platform bed is cheaply made. IKEA is a better value for your money.

We purchased a bedroom suite in Dec 2020 on Finance for $1891, which was a two-year promotion and in two years, it would be paid off. It's now 2026 and we still have a balance of $1447.90. We have paid a total of $3230 to date, now as they saying it wasn't paid off within the first two years of the promotion. In the promotion time, we paid $1159 plus $1700 in interest, which in theory, leaves roughly $700 to pay off. HOW on earth is my balance now $1447.90!!!!! This is completely ridiculous and unacceptable.

I am writing this review to save others thousands of dollars on furniture. Ashley Furniture In Birmingham Alabama sold us a defective sectional and reuses to honor a 1 year frame warranty. We have started this process since August of 2025 when we followed the stores directions to take pictures, put in service tickets, reach out to customer service- we have gotten no where. They are now saying that we are coming up on the official 1 year warranty and they are trying to wait it out so that they can say we are past the frame warranty. I have attached the time frame of events to show their lack of professionalism, communication and customer service- Despite reporting a structural frame failure within five months of purchase, Ashley Furniture has engaged in a pattern of intentional delay and mischaracterization of defects to avoid its contractual obligations.

BEWARE OF ASHLEY FURNITURE!!!!! Purchase outdoor furniture set on 4/17/25. Cushion foam immediately went bad and would not return to original foam after sitting in furniture. Called on 9/4/25 and reported problem. I keep getting put off by the store I purchased the furniture from and also from corporate and the warranty department. Just keep getting passed around. The furniture has a one year warranty! Looks like they want the warranty to expire.

My letter to Ashley Furniture: Each time I struggle to stand from my sofa, it reignites the feelings of unfairness in your return/exchange policy, a general disdain of your customer service quality and an irritation of some of your customer service agents’ phone etiquette and attitude. I spent over an hour in your store trying to pick out the right sofa. It was exhausting, as I have Multiple Sclerosis and struggle walking without pain. I spent over 2k on a living room set. My paperwork stated that returns are only in the form of store credit/service and involves a restocking fee. I however, had to go through a process with customer service to prove I deserved the privilege of returning my set, even though it was on the basis of comfort or the lack thereof. My rear sits lower than my knees, and I have to rock and push up on the edge of my seat to raise myself up.

I am writing to formally file a complaint regarding a very disappointing experience I recently had with Ashley Furniture HomeStore. I purchased a bed from your store with the expectation that I was buying a quality product from a reputable company. Unfortunately, what I received was far from acceptable. When assembling the bed, I discovered that the railings had no screws installed or included to properly secure the structure. Because of this critical issue, the railings cracked when weight was applied to the bed. This defect clearly indicates either poor manufacturing quality, missing parts, or a failure in quality control before the product was sold.

We had a very horrible experience at Ashley store in Manassas, VA. We purchased over $7,000 in furniture, no store financing, paid with banking account. One item purchased was a recliner chair that cost $2,199. The recliner was canceled the same day because when I got home and took measurements it would not fit in bedroom room. The furniture was not scheduled for delivery and the store charged a restock fee $500 for the recliner. How was an item restocked when never scheduled to be on delivered because it was canceled the same day. Please Make it Make Sense! I purchased a bedroom set in 2024 in Ashley store Waynesboro. In 2013 I purchased bedroom set in Charlottesville store.

We purchased two rocker recliners a couple of years ago. One of the rocker recliners broke on the footrest. We have the receipt and the warranty information. My husband went to the store, but the employee was unable to find our information, and suggested we contact customer service online, which we did. We emailed several times, including sending them pictures of the receipt and the damaged rocker recliner. They initially emailed back and asked for more information, which we sent them immediately. Since then, we have heard nothing back. It has been several months with no response. We paid very good money for the recliners and are extremely disappointed in the lack of follow-through by the company. We will not be purchasing any furniture from them again, and we will be sure to tell anyone who will listen that the customer service experience was beyond pathetic.

Would not recommend buying anything from Ashley! We spent hella lot of money for a top of the line Tempur Pedic mattress and base. They delivered a California King set, and I needed a King. Told the delivery guys as soon as they started setting it up that it was not right, they knew as well when they said it wouldn't fit with my bed frame. I argued with them for over an hour, with a language barrier challenge and was left with a bed, wrong size. That was on a Friday. Wasn't able to get into the Lexington Ky store until Tuesday, to speak with them. At that time they told me it was past my 72 hour return window. I'm like I told the drivers the day they brought it, but of course the drivers didn't document that. Not my fault.

I was supposed to receive the Linon table didn’t realize I was getting 2 boxes. I opened and put together the box I received only to find I did have the table and bench. I called customer service to tell them I did not receive one of the boxes. They told me it was delivered to the mail room. I went downstairs, no box. I call them back and said there is no box in my lobby. Instead of saying we will ship you out the other half of your order, they said they are calling the shipper to find out where they took the box.

We purchased a living room set from Ashley furniture for $2,700. Paid cash and we're assured that it would be delivered today and they're still not here and now they say they're not going to be delivering it for four more days and we've already gotten rid of our living room furniture. This is really bad. I wouldn't buy furniture here again if you paid me.

We had a terrible experience. The salesman (Adam) had no idea what he was doing. Every time he came back with an offer, it was a lie. We told him from the beginning that we would be financing and putting NO CASH down. When we get to the end and we start giving him our info to see what we could get for financing, some person we had never spoken to says, that was the cash price. If you’re not paying cash it’s more.

Ashley Furniture is absolutely the worst place!!! The furniture is horrible and way overpriced. I bought a sofa and love seat. The sofa cushions are junk!! No one in this company cares as long as they get your money. They are fully aware that they are selling you subpar merchandise and don’t care. I don’t know how you people sleep at night knowing what you are doing to people. I regret ever buying from them and will never buy anything from them again. If I could give this company negative stars I would give it a negative 5 star. Buyer beware!!!!

Just as bad if not worse then Raymour and Flanigan. Canceled order with Raymour and Flanigan. Order new mattress and power frame. Only brought mattress no frame. Left me with no place to sleep. Treated it like a new order for frame and made me wait over a week instead of realizing they made a mistake and getting it right to me. No concern for their customers whatsoever. Call customer service. Useless. It is off shore somewhere.

I purchased a $1700 Power Zero Gravity Recliner from the Ashley store In Springfield, Missouri. I usually don’t buy extended warranties but with all the power units in this chair, I decided to do so. After about a year and a half the chair broke and I was so happy That I bought the warranty until I tried to get somebody to come and fix it. After countless hours and days of trying to just get a hold of the right person or for them to call me back because they never answer the phone. I finally after a week got an appointment to fix my chair.

Steer clear of this store. The sales people will tell you anything to make a sale and then when it comes time for a repair, they will make every excuse under the sun as to why something is not covered. One of the frames on our dining room chairs cracked, and they won't replace it. We purchased the repair plan under false promises. There is no reason the frame on a 5 month old chair should just crack under normal wear and tear. When I called to use the warranty, the rep put me on hold and then came back with every excuse as to why what I was requesting was not covered. Very poor quality. I expected this to last years, not months.

Very disappointed with our experience. We purchase a TV Stand less than eight months ago and we had an issue come up. Customer service was a NIGHTMARE. They made the process unnecessarily complicated. Instead of offering a straightforward replacement or fund. We were require to jump through hoops and handle extra steps ourselves. For a company this large, I expected them to stand behind their product. I will not be purchasing from them again. I DO NOT RECOMMEND THEM AT ALL. Worst customer service I have ever experienced.

We won our card dispute with them. They wouldn’t deliver it since we canceled within the two business days but also said all sales are final and there’s nothing they can do besides maybe store credit if approved. Make it make sense! It was a waste of everyone’s time and energy. They are super scammy and delusional.

Trust. This is what I expect from the people I give my furniture business to. On December 6, 2025, my wife and I went shopping for a new bed. Was referred to by Toby **. He was very patient and we ended up buying a Tempurpedic, which was not an inexpensive mattress. While we were talking, we had mentioned as to why we needed to purchase a new mattress. I had been involved in a slip and fall accident and had been seeing my chiropractor. He indicated that if I could produce a letter from my chiropractor, we could get the sales tax waived. SOLD! That was what made the sale. So we indicated we would be on a cruise the next week and we arranged for delivery on a Tuesday. We had the mattress delivered and left for our cruise the next day.

Just updating everyone that after we bought over $6k worth of furniture from Ashley Durham NC only to have a floor lamp consistently delivered faulty - so many times - I took the lamp back to the store. Thinking this should shock them they would do something - zip. Love Ashley. Let this be a warning anyone thinking of buying from Ashley. I only wish I could read such customer reviews to change my decision to purchase from them - DO NOT!

Paid for the 5 year damage warranty for a sectional to not have more than 1 claim covered. Why did I pay for this. Not to mention the seams have been ripping on cushions that cannot be replaced as that is not covered in the warranty.

Kristin ** and Lori ** tried to commit fraud. I knew it was a mistake after I figured it out. But I tried to get it remedied to no avail, as I paid cash. One week later, and no furniture, but the check sure cleared. Stay away from the Novi, Michigan store.

Bought the Cali King Bed. Was delivered on Feb 10. Bought a mattress and spring base from someone else. Waited 4 days for it. Used for one night. Notice some weird noises and mattress sinking in the middle. Removed mattress and found broken rail and support. Called Ashley customer service. They said I need it to report it within 72 hours of delivery. Still not fix and they sending some tech until the 25th. No bed should break with one night of use. Product is garbage. Stay away from ASHLEY unless you want to deal with garbage and not cheap price products. 3700 for bedroom set. Bed broke with one day of use and had to return chest on the delivery day due to being cracked.

I am very thankful to Bill ** at Ashley Furniture in Dubuque. Investing in an important piece of furniture can be a bit overwhelming. Bill was knowledgeable, kind and patient as he guided me through my options. I am beyond excited for the arrival of my new luxury bed!

A while back my wife and I went into the Ashley Homestore in Fairless Hills, PA. We were shopping for a small sectional for our third floor room. The issue was the sectional had to be carried up a narrow staircase with a landing. We were assisted by sales associate Stephen **. Stephen was an excellent salesman. He was knowledgeable about the products in the store, he was informative but not overbearing. He gave us time to walk around the store at our leisure but was conveniently at our disposal if we had any questions. But the most important service he provided us was finding a solution on how to get the sectional up to our third floor! Stephen informed us that Ashley could dismantle the couch in their warehouse, have it delivered and then contact a service that would reassemble the couch within the third floor room.

We visited the store in Miamisburg and was treated great by the staff. They were extremely helpful. Enjoyed working with Bailee. We will visit this location again when we are in the market for something else.

DO NOT BUY furniture from Ashley Furniture. We purchased a sofa sleeper from Ashley, it arrived without two of the feet. After many phones calls, all that go to the Philippines, two scheduled deliveries that were no shows, 2 visits to the store including talking to the store manager and the customer satisfaction manager with are still without a resolution to either getting replacement feet or a replacement sofa. We were told by both the manager and customer satisfaction person that they are unable to help us. Ashley sells low quality furniture and will not assist with any after delivery issues.

Delivery men were very good and courteous. No complaints with them. My complaint is with Ashley logistics. Too many orders and Very unrealistic time scheduling. Do their logistics people understand the distance and traffic configurations in Chicago! ? I was #19. Scheduled between 245 and 545. I received my order at 845! Again Not the fault of delivery men. No earthly way to go from Edgewater to River Forest in 15 min on the best of days. Totally ruined my Friday night plans. Poor customer service and lack of concern for customers time.

I've purchased all types of furniture from Ashley... bedroom sets... living room sets... mattresses... recliners, etc., for over 15 years I was a customer. I've purchased 2 identical recliners and took out the 5 yr warranty few years back. I was told the warranty will cover just about anything that may happen to them. Well while still under warranty, I called about how the recliner seat has separated at the seam and need it repaired. They tell me that haven't that repaired was not covered under warranty. Need I say more, they lied to me when they said at time of purchasing recliners that the warranty covers everything that may get damaged. My message to anyone wanting to purchase anything from Ashley's don't. Find another furniture store. They lost me and everyone I know as a customer. Shame on you, Ashley!!

Was fully going to purchase a sectional from Ashley's... then realized they price based on zip code and that the sectional I wanted would cost me over $1,000 more in my current zip code than the one I lived in 6 months ago... And despite the supplier the old zip code was using being less than 3 1/2 hours away from my current address it forces me to use a supplier that is nearly 14 hours away from my current address that has the sectional on back order for estimated 4-8 weeks.

I purchased the Midnight Madness Sofa from Ashley’s Furniture about 8 months ago for nearly $3,000. Initially, I was excited, but now I’m extremely disappointed. The pillows have deflated within a short time—no heavy use—and the whole set now looks worn and cheap. I suspect corners were cut during mass production since it was so popular. For a premium price, I expected better. I’m requesting a full replacement, brand new, as this piece is defective. I hope Ashley’s will resolve this promptly. Let me know if that feels like the right balance! Please feel free to email me @ ** to make this right.

The absolute worst furniture company to buy from. My son’s bed was chipped upon delivery. They forgot my 800$ mattress, never called back 4 times of me reaching out to them, they hung up on me twice. The manager lied on when they could deliver my mattress. They are making me wait an additional, 2 weeks to receive my mattress. All they could offer was to not charge me a second delivery fee to deliver my mattress that they forgot the first time. Absolutely the worst customer service. Never again.

I bought a sectional couch, and high top dining set from Ashley’s, spending a lot of money. Within 2 months, the couch cushions collapsed by 2.5”. Ashley’s replaced them, but will the couch look like in 2 years?! Most recently, the foot bars and side bars on the dining room chairs broke. Not real wood! Complained, sent pictures today. Ashley’s said it’s more than a year and can’t help me. I will NEVER buy anything from Ashley’s again. Cheap, imitation products and horrible Customer service. SHOP ANYWHERE ELSE!

Don't ever buy from Ashley Furniture. The customer service is non-existent, the salesmen will tell you any lies to make the sale. My father bought a bed recently and was told no risk purchase. This was a lie. He was told he could return said bed if there were any issues. Also a lie. After playing games with the customer service that has been outsourced to some foreign country, they finally said all sales are final. Turns out they don't take returns at all. The salesman said they did. The bed is too short, and this fact was not even discussed by the conman. Now they want to use the manufacturer warranty to skip out on their responsibility. They took advantage of my father. I am a firm believer in voting with my money, and I vote to let this garbage store fail and fade into obscurity where they belong. Shame on Ashley Furniture.

Zero is what they deserve!! I would not recommend them online at all. Upon placing an order, they immediately put a $1,000 hold on my account, but for a week, I could not get a confirmation on my order. A week later, they told me they couldn’t find an order, and it would take 2 days to investigate. Then they told me it was not in their system at all, and it would take 3-5 business days to take the hold on my funds off🤬. Very unprofessional company and communication was extremely stressful with agents in another country that did not speak English clearly at all. Miserable experience from start to final cancellation!!!

I recently went to Ashley in Vero Beach to use an unused furniture warranty credit. It was only good for a few weeks when I received it as it had an expiration date. I went to the Ashley store in Vero Beach, however, didn't find any accessories I liked so I traveled to the Ashley in Melbourne. Unfortunately after another 35 min. drive, I was informed that the credit was only good at "select stores" and the one in Melbourne was not included. So...a week later I decide to go back to the Vero store and use up the credit before the expiration ($159.00). I purchased some throw pillows, a vase, and a nice wooden photo frame. I could not find a place that I liked for the vase (tag still attached) so I returned to the store today (two weeks later & receipt in hand) hoping to exchange it for a second matching frame. I found the same matching frame was on a bench as soon as I walked in the door.

This is my first and last time to order online with Ashley Furniture. We ordered a 3-piece table set, a table two chairs. Only one chair was delivered, I phoned on the same day, the young lady confirmed that we ordered a 3-piece set, but the rabbit hole we fell down came when they tried to tell us that even though our receipt had two chairs, we only paid for one. But customer service could not tell us why we had two count chairs shown paid on the slip. Their rational was for us to pay for another chair. The supervisor says we will look this over and get back with you in "eight days". I phoned Ashley Furniture to return the set, and end up with the original person we ordered from. Maybe something will come of this, I had never dealt with Ashley Furniture in a negative light, but I have always went inside the store.

The sales people are great, it's the store and the customer service that sucks. They sent me a message, "Your furniture is ready, pick a date for delivery," so I did. Took off of work so I can get my delivery only to have wasted a day's pay and my time, when I called and asked where my furniture was they said it has not even come to the warehouse yet. Then asked, "Are you sure it was from our store?" I sent them a screenshot and they said, "A manager will call you tomorrow".... Needless to say it's been 5 days and no phone call or even an email. Will never buy from them again.

Ashley Furniture 5144 Virginia Beach Boulevard · (757) 499-4041 refused to sell furniture. They advertised a floor model that had to be sold to make room in the showroom. It was a good price, salesman ** did a great job. He had everything ready to go including a same-day delivery. That is when the rude and incompetent manager stepped in and said she couldn't let it go for another 2 weeks. The reason? She didn't have anyone on the floor staff to rearrange furniture in a furniture store. Store threw away $3,000 in a guaranteed sale. Shameful on the part of the manager to hurt a salesman's commission and slight a returning customer.

This company really does not care about their customers satisfaction! If you want quality furniture don’t buy from Ashley! And their customer service sucks! Had my couch for less than 2 weeks and the fabric is spreading, looks like rips in it and it’s so uncomfortable. They told me I only had 72 hours to return!

Purchased a leather sofa and loveseat. Within a few months the phone charger in the loveseat is not working. I called for service and the parts will take 6 to eight weeks to be received. This is a ridiculous turn around time. Once the parts are received, I will have to schedule a repair appt. I would not purchase from Ashley again, due to their customer service. I also had to send information via email many times, even though it was a chain of messages showing that I sent pictures and serial number more than once... Again, ridiculous.

I purchased a 3+3+1 leather sofa set from Ashley Furniture at the Carle Place, NY store (164 Glen Cove Road) with a 20% discount. The delivery was completed a few days later.

Worst buying experience ever! I only found a specific set from Ashley or would’ve never used them. I have a nightstand still in box that they won’t allow me to return because it’s been 4 days, not 2. I was lied to about delivery date and they refused any price matching. Do not use Ashley!

Don’t bother calling their advisors, the one I encountered was absolutely useless… (Ashley Furniture, check your text exchange from yesterday (8Feb26) if you want to see this pitiful exchange) I was looking at an adjustable bed frame, specs didn’t include info on the degree of motion for back/head… so I asked their advisors. They told me to contact Serta! No URL, phone number, just dump and run. Been a loyal customer, done with them now. I bought a frame from Walmart instead, with more functionality, better spec descriptions and a far better price. Didn’t have to interact with a single person, way better website too!

I've purchased furniture with Ashley before and thought possibly I just got a bad set of cheaply weak furniture however my recent purchase is a nightmare. Defective drawers on my $1,000 dresser, waiting on parts and repair. Why the hell should I get a REPAIRED dresser when that's not what I purchased. TWO different sized nightstands... almost 3 inches in height difference. WHO DOES THIS? Don't even try to get better CSR service in the Merced store... RUDE RUDE RUDE and no very schooled on anything. Now where do I go from here in getting this all straightened out?

I bought a pillow on January 24th, 2026, and paid $244 for it. It is the worst pillow I have purchased. It is a Tempur-Pedic Pro lo low profile pillow. I wake up in the middle of the night with terrible neck pain. I went to the local Ashley to purchase the pillow and I had to wait 3 days to get it delivered. Is that really necessary? Any way I had to have delivered to my place of work because they don't deliver on the weekend... I just spent $244 on a pillow, I can't take a day off work to wait for a delivery. I finally receive my pillow on the 28th. I wasn't impressed with the first night and over the next week I became less and less impressed. Finally today 2/6/26 I took it back to the store and they would not give me a refund. I called customer service and they wouldn't either.

Ashley let us down, we will never consider doing business with them again. We purchased a sectional sofa and recliner chair in a Florida store @ St Augustine. It was just under 5K for all. 3 weeks later it was delivered. The delivery guys damaged the wedge section during delivery ripping open the fabric on one corner and exposing the particle board frame underneath. They tried to hide this and other issues too. While inspecting before signing I discovered this and asked about it. They made a call and put their "manager" on speaker phone. They gave us 3 options. 1. Refuse the section and wait 3 weeks for a replacement (we should have done this) 2. keep it and have it recovered with new fabric 3. If we didn't like the repair we were told we could get a replacement. We wanted something to sit on so we mistakenly took their offer of repair. This was a very, very bad choice.

Unfortunately, my experience with Ashley Furniture was not a good one. As a consumer, I feel their customer service is one of the poorest in the industry. It’s impossible to speak with anyone in the states and the reps simply read their prepared scripts for responses… They insist that there are NO returns and NO refunds! Even when reporting manufacturer defects at delivery they insist on REPAIR instead of REPLACE. But, if you are persistent, they will eventually agree to a return/refund. My sofa was defective at delivery which should be “end of story” BUT they hope you don’t know your legal rights as a consumer. The furniture “looks great” in the store but lacks quality. Many are made in Vietnam & China with very poor quality workmanship.. BEWARE!

I placed order September 29 2025. I spent $8,000.00 for this purchase. I spoke to them about purchasing batteries. They stated I would need e6 for two of my recliners. I asked to purchase them this day. I was told they always have them in the store. I can come in anytime and pick them up. The price is $250.00 each. I said ok. I was notified on October 25th that delivery would be November 12. I then went to store to purchase the batteries. The gentleman was rude and nasty. He went to back and came out with 2 battery pack. He tried to sell them to me for $300.00 each. I told him I was quoted $250.00. He did give them to me for the 250.00. I look at them and told him, "These are e5. I need e6." He stated they are both the same. That they don't have e6. I brought them home. I went to charge them and noticed that they were 1 year old and that Ashley Furniture has changed them many times.

I have been struggling to find bedroom furniture for 9 months. I went to Ashley Furniture in Rohnert Park, CA and met Saul! I have been going through a rough time, so buy furniture had become very stressful for me. After working with Saul, it was the best in-store customer service I have experienced in a long time. He got everything ready to go within 2 days very decent prices, and just a really fun, personable guy. I barely had to do a thing. He set up white-glove delivery for me and I had my bedroom furniture within a week. The gentlemen who delivered my furniture were incredible.

DO NOT EVER BUY ANYTHING FROM THIS STORE! Piece of garbage and they won’t do anything about it. Biggest rip off ever! Bought a couch that broke down on the end a couple of inches after 6 months. After fighting with customer service for months and finally getting all the way up to corporate, they refuse to do anything. Claim that it is normal wear and tear.

I haven't even received the furniture yet but the online ordering experience has been AWFUL!!! I was not able to select my delivery date as my in-store rep informed me I could and then when I tried to work with the on-line customer rep(s), they were not knowledgeable, could not understand me, and did not help me at all in resolving my delivery issue. What's worse is I went back to the calling customer service and they gave me the "canned answer" as well which is on-line orders are handled by a different department, we don't know where they are, and we can't help you. Ashley - never again!

Ashley Home Store has the worse customer service. First and last time I will ever purchase from them. I bought a sectional Dec. Of 2025, and it was supposed to be delivered Jan. 16th. I took the day off work for delivery to find out only 1 piece was getting delivered. I had to call and ask when the next item was coming and they scheduled for Jan. 26th. I take another day off work and they never showed. No phone call, no re schedule date, nothing. Now they are telling me maybe Feb. 3rd? The service and quality is horrible.

I can not stress this enough! Stay away! I spent 5k on a bedroom setthat broke the first 10 minutes. After so much debate and back-and-forth messages, they finally came fix it. They were just going to fix it with the same particle board and I had to insist that the wood was too flimsy for the base of a bed, so they finally replaced it after much debate and back-and-forth with sturdier wood. However, left off a bunch of the posts, and therefore the bed is still garbage. Now the bed sacks in the middle it is so uncomfortable. I’m going to have to replace it and it’s only been less than a year. Ashley furniture is the worst. Do not buy.

Recently bought an ottoman from the Ashley in Katy TX. The delivery driver brought the ottoman inside the house completely covered in plastic. When he started to leave, I asked him to remove the plastic so I could inspect the ottoman for damage before accepting iit. The driver refused saying either I could remove the plastic myself or he could take it back. I told him to take it back. I called the store and complained to Vanessa, the store general manager. She wasn’t surprised at all, saying the driver had done a good job and that I was lucky he brought the ottoman inside. When I called customer service online to get a refund, they said the driver was supposed to remove the plastic and take it away with him. This is the second time I’ve had to refund furniture from Ashley. Their store staff is always arrogant. I’ll NEVER shop at Ashley again!

Have ordered a mattress, base, bed cover, and pillows. A $9k spend, done on Nov/22/2025. Mattress and base were delivered on time, but got a call to inform that the remaining order items had a delay and will delivered later. After that, no other contact or updates from the store. Had to go to the store 4 times and nobody can have a resolution. The order was closed, and a case was opened by the store manager, but also canceled by Ashley. So till now, we don’t have the remaining items delivered and no final resolution on when they will arrive. So frustrating to have this experience and worse than that, do not have resolution. Will never buy there again.

I ordered online, received a confirmation email but as I was tracking the order, I couldn't get anything so I called the customer service and spoke to an Asian lady, she said they would escalate my concern and wait for a follow-up in 1-2 days. And I also used their website chat, which they also said the same thing. Come 1-2 days after I didn't receive anything. So I called the customer service number and they couldn't find anything. So frustrating to get this kind of service.

My daughter bought a sectional from Ashley in Wichita Kansas a year ago. Went the extra step and got the extended warranty for four years tried to do a claim on the cushions of the sectional because the materials separating and we were denied claiming it was normal wear and tear. But they would be more than happy to sell those new cushions… Cushion should last longer than one year and to be exact. It’s been 11 months…

I have purchased many items from Ashley. Today, 1/23/26 a white glove delivery was completed for order number **. A contracted delivery team delivered the queen sleeper sofa. I was previously informed by a representative from quality control at headquarters, the team can additionally assemble my FedEx delivered items. The delivery guys today were not aware, or equipped to provide service. They explained to me that someone from Ashley’s warehouse has to assemble. The items are heavy, and there are many pieces, including hardware. The guys did not even know how to complete the task. I’m unable to assemble these pieces myself. I have spoken to several departments, and was reassured that the assembly would be completed today.

With all good intentions, I spent nearly $4000 for a bed. And frame, from this company. The first delivery was a setup. Because one of the items was wrong. The promises to reconcile the problem got worse. The inability to talk to anybody in the store for a week is absolutely incredible and not in a good way. People say different things within the company inconsistencies. No empathy, no transparency, absolutely the worst place to do business with.

I bought three dressers from Ashley furniture March 2025, it's January 2026 and they only sent the hardware for one. I have been complaining about this for months and nothing. The first three months of me complaining at least I got a call back, now I have three paid for dressers that wasn't cheap, two, I can't use. No hardware and no phone calls back from corporate or emails. After I sent tons. They keep sending me dressers parts that I ALREADY have and NO hardware. They sending me what they want to and not what my purchase requires. I need my hardware or my money back. I prefer my hardware, it's been 10 months. I have dressers still in boxes in my garage taking up space and not being used. Ashley stop scamming your customers.

Dear Ashley HomeStore Corporate Customer Relations, I am writing to formally document and escalate a series of serious issues related to my recent purchase, financing, delivery experience, and subsequent treatment by store management. I have been a loyal Ashley HomeStore customer since 2014, with multiple large purchases over the past decade, including bedroom, living room (three separate purchases), and dining room furniture. Unfortunately, this has been the most troubling and unacceptable experience I have had with your company.

I had a very disappointing experience with Ashley Furniture. We ordered four countertop stools and waited over a month for delivery. The delivery was then delayed an additional week, and we were only notified the night before they were supposed to arrive. When the stools were finally delivered, they were not assembled. Because we signed for the delivery, Ashley now refuses to accept a return—even though the stools are not what we ordered. They are countertop height instead of barstool height, which is what we previously had and what they were supposed to be.

Customer service is terrible. Scheduled a technician (3 1/2 weeks to get the appt) to look at a broken spring in the cushion of a love seat that had been in our home for less than 3 weeks. No call or communication from them on the day tech was supposed to arrive. Called customer service. Found out a part had been ordered the day before the appointment. Was told the part would be delivered to our home, after which I need to call and schedule another appointment. So wait another month. The store where we purchased the loveseat said that it would need to be replaced-the cushion is not reparable. Customer service not working for us at all. They get their money from you but don't provide services promised through warranty. Never buying from Ashley again.

I have never given a review as I feel like people can have bad days however this company has straight up lied to our family. We purchased a living room set of an accent chair, a lounge recliner and a reclining sofa in 2021. The gentleman that sold us the unit told us we could purchase a 5 year warranty which we could use for cleaning the furniture down to the hardware.

Could give 0 stars right now I would. Customer Service is terrible and I do not recommend nor will I recommend purchasing from them to anyone I know. We purchased a table and chairs back on 12/27. Jeremy was our sales agent and informed us delivery was available for the following Sat. We completed the purchase. On Wednesday of that week, I received a text regarding delivery. Instead of a time window that I was expecting, it was giving us different delivery date options. I choose the option to connect to an agent which never happened so I called in. I got a customer service experience agent who informed me it was back ordered till March. I’m like your text options showed starting 1/14 as an option.

I am another victim of their horrible customer service and LACK OF CUSTOMER SUPPORT. If more knew about this they would not shop at the store. Another dissatisfied ex customer and the delivery was late. 😡😡😡

We bought this sofas, which supposed to be leather, they are all peeling out after a year, I call customer service, and tell what happen, even though I paid for even though I paid for insurance, they are really bad quality and very expensive.

Terrible experience trying to get my order. Consistently having the wrong address even though it’s correct on my receipt from the store. No communication between departments I’ve tried to cancel three times now. Every time I’m told that the cancellation department will call me back within two days. My situation remains unresolved. Very frustrating experience and I don’t think it’s over because now I have to deal with the financing and where in the world that mail was sent to.

I ordered my furniture from the Mount Pleasant Texas store on January 2, and they said it would arrive by January 16. It is now January 16, and now they are saying maybe in February. I am not allowed to cancel or they will charge a restock fee. All they want is that sale and money. I don't know if I will ever receive my item. I will probably have to get legal involvement and fight them over this issue.

"I recently purchased a $4000 sofa and coffee table set from Ashley Furniture. Upon delivery, we immediately inspected the pieces and discovered the recliner mechanism on the sofa was faulty. The delivery person attempted to fix it on the spot but was unsuccessful. I promptly called Ashley's customer service to report the issue, hoping for a swift resolution. However, after being told I would receive a call back within 24 hours, I never received any follow-up. When I called again, I was informed that replacement parts would take 7-10 days to arrive before they could even schedule a service appointment to complete the repair. I am deeply disappointed that a brand new, high-end sofa would have a defect right out of the warehouse and that Ashley is unwilling to expedite repairs.

Things I liked - I appreciated the sales team - they did not constantly follow me around and gave me time to sit and make sure the items were what I wanted for comfort. I like the knowledge of the salesperson about Ashley products. Things I did not like and almost decided not to buy from Ashley. Advertisement of 60 month interest free was not true. If you pick that payment plan the items actual final price went up $1000.00. AND watch the final bill without my requesting it fabric protection plan it was added. I caught it - the MANAGER did not bring it to my attention and would have processed the payment. This reminds me of practices at GW and that is why I do not shop there.

I am very dissatisfied with Ashley Furniture and will never make a purchase with them again. First of all, they are not transparent about fees. The salesperson I worked with was very sneaky and dishonest. Also, I found out that the sectional I had purchased had poor reviews. When I then tried to cancel my order, customer service was very poor. I have had to jump through hoops to get anything done. My cancellation is still not finalized. Ashley intentionally has their system set up to defraud the customer. Even though their products look nice, they are poor quality.

All in all the merchandise was fine. My complaint is about the staff, I don’t know how many times I declined the insurance coverage and for some reason, it was still added to the bill. The first rep Javarius, kept insisting on it, saying “everyone who declines it always needs it, you wouldn’t want your kid to mess it up, sometimes things get scuffed and stained.“ after I REPEATED myself to him “I live alone, I take care of my things, I do not have kids that mess things up I don’t need it.” He brought his manager Belkis to persuade. Again I kept saying no, she then said she’s going to add the coverage free of charge, but when I look at the receipt, there it was. When I asked for it to be removed they said they could not. That is not right if a person is repeatedly saying “no I do not want this” that they go ahead and add it anyway. Now if I was rude and yelled at them, that would make me the bad person.

Not delivered when they were suppose to. No communication and sales person lied through their teeth. Nerine ** does not know how to do her job. Warehouse called and said it was not in stock, but sales person says it was in stock when I ordered and paid for it. Called and texted serval times with no answer. The store never picks up their phone. Horrible customer service.

Maureen guided us through every step. She kept us updated and is a true professional; very polite, friendly and considerate. The furniture was delivered when it was supposed to be and the team was phenomenal, polite & professional. They provided us with a delivery time and met it, The setup was timely and they made sure we were happy with the position of the furniture before they left. We did have them move a piece a couple of times bc we couldn’t decide on the placement. They did it and were quite pleasant about it. We recommend Ashley’s in every aspect from sales to delivery.

This couch makes me feel sore and miserable. It feels like I am sitting on a wooden box. I thought it might have been defective because the middle of the couch is visibly sunken. It looks like it is missing some cushion. I called to get it figured out, and they ended up sending me a foam cushion. Am I supposed to rip the couch apart? I am confused. Never will be buying from Ashley again. Enjoy the photo of my expensive sunken couch and adorable kitty.

Waste of time going in the store. Nothing in stock. Looking for a Beverly chair. Lots listed online but when you go into the store it's unavailable or 6-8 weeks to come in. I want my product within a reasonable time. I think a week at most.

My wife & I were in the market for a Dining Room table. The sales person, Adrian ** assisted us in making a selection. He was very kind and knowledgeable. We were informed of all the possible options which helped us in our decision. We highly recommend Ashley Furniture.

I purchased a sofa from Ashley Furniture expecting quality consistent with the price, but I was very disappointed. The product showed premature wear in less than three months of normal use. The fabric became covered with pilling and looks like a heavily used sofa. The cushion foam also sagged, and the piece appears very worn.

Their customer service is terrible and their warranty system is a joke …. When I had a problem with one of the recliners, they said I had no warranty then they said I did then they couldn’t apply it to these 'cause they were exchanged and then just basically said too bad.

We purchased a bed frame. We picked it up and I’ve if the boxes had been opened and tape all around. We question it and the worker assured us everything was in there, but when we opened that boxes we were missing the bed slats and two boards were scratched. Also there were mixed pieces in there. Very dissatisfied that now we have to take some parts back which they should have offered to deliver the correct pieces and replace the scratched boards.

I recently purchased a new house in Green Valley AZ and needed some furniture to fill in. There was an Ashley Store in the area, I never shopped there but their things look decent for the price. One of the things I needed was a mattress to put on the new bed I purchased. All of a sudden the high pressure sales pitch was turned on to buy an expensive mattress. It was $2,199 plus an extra $300 for some sort of protector for it. It was a Sealy Posturpedic supposed to be good.

My name is Johnny ** and I bought a bedroom suite in Brandon and dealt with Daniel with the glasses. They ordered the wrong slats, I had to pick up new ones. The head board doesn’t work with the rails. The manager will not speak to you for some reason this place is a joke. After all the issues the disrespect from management is ridiculous and I still don’t have the problem solved. I’ve never seen a place where the manager will not speak to you. I paid almost $7,000.00 cash.