Ashley Furniture Reviews

I went in to my local Ashley Furniture store in Fresno, CA today, August 13th, 2026 in order to use a $35 voucher from a class action settlement (Kroll Settlement) that was emailed to me. I called ahead to see if the staff at this store knew about this voucher and how to use it and was told that, “yes, I could use it there.” The service I received was poor overall. The staff were friendly and seemed to know about the voucher but had never had to apply it to a purchase with a previous customer. They advised me that it was not valid for clearance items (even though there is no merchandise restriction mentioned anywhere on the voucher). I spent about 10 minutes browsing and found a pillow in the amount of $34.99 that I tried to utilize the voucher for.

I spent almost $10,000 at Ashley Furniture. Was lied to by multiple sales people and after delivery when I tried to return a mattress I had to deal with customer service who couldn’t do anything because “that’s their policy. Now I’m stuck with a very uncomfortable $3,000 mattress. Customer service doesn’t care about the lies told to me and the store can’t deal with issues. The policy is no refunds or store credit. Sorry, not sorry. Ashley Furniture only cares about the sale and not about the customer and will tell you anything to get the sale then hide behind the customer service dept who hides behind “our policy is we can’t and won’t do anything.” I think their policy is to lie too.

Not worth one star. Company does not stand behind their product. Purchased a outdoor two person glider and the material used to build it is so flexible the glider rubs on itself preventing it from gliding back and forth. Tech came out stated it was not properly put together by delivery men. Tech had no manual to go by so he did the best he could. Now the glider works if just pushed by hand. When two people sit on the bench it flexes so much the glider rubs in different areas and prevents it from gliding. Tech states it's fixed? As long as you do not sit on it because it's a quality issue?

Run away from this company as fast as you can and do not buy anything! Purchased a sectional and some end tables during Ashley's Black Friday sale. We were told they would be ready for pickup on 12/7/25. 12/7 came and went and I heard from no one so I sent a message trying to find out the status. First I was told that everything was backordered and would not be in until 1/25. I later found out that only the end tables were on back order and the sectional was available. I was okay with waiting for the end tables, but obviously communication is not their strong point. I scheduled a day to pick it up from the distribution center but then had to reschedule and chatted with them and had it rescheduled to Monday, 12/15.

My experience with the sales staff was amazing but DO NOT purchase the Diamond Protection Plan because the third party will find a way NOT to honor it... COMPLETE waste of money!!!!

We had a wonderful experience at Ashley Furniture in Houston, TX, Ryan ** was our sales consultant, and he really helped us answer any questions we had. He guided us; gave us lots of options; then let us shop on our own. It was such a great experience with Ryan! He was very professional and knowledgeable. We found a comfortable recliner and a beautiful sofa. We were also very impressed with the high quality of everything in the store and the very reasonable prices; we will definitely be back again and would recommend Ashley Furniture and Ryan's assistance when shopping at Ashley Furniture.

When we arrived we were met with a big smile. She showed us the merchandise we were look for. Kristen was sweet and mindful of our not sure what we were looking for. We were glad we chose Ashley's first.

Sad but true. We have faced fraud in our orders, trying to cancel and get a refund for undelivered items has been a nightmare.

I had an issue with an expensive sectional with three electric recliners. This company kept promising they would repair my item hoping that I would forget they said they would call back either that day next week two weeks. Lied about the part I needed being sent to the wrong address and that I should receive it at my home address within two weeks that never happened and when I called they denied it. I don’t know who you talk to is always what they said. I had paid almost a I had paid almost $400 for an extended warranty. What it comes down to is the manager is the one responsible. Antonio often answers the phone, she misinformed me on several occasions with different promises, not kept. I believe she is under the direct control of management as to what to say. I would urge you not to trust anyone there.

I bought Two Cooling pillows -- from Ashley Furniture/Highland Indiana on 10-2025 thru financing from Synchrony Bank! The Pillows Cost $639.86. Overpriced! The Cooling Pillows were defective--because they became deflated and stopped cooling in 3 months! I put in a Dispute thru Synchrony Bank to ask for a Refund! Synchrony told me to send Photos of the Pillows which I did-- I am putting in a Review about Ashley Furniture that the quality of their items sold may not be quality merchandise?!

I had to reselect my couch at the Ashley store in Poughkeepsie. I was assisted by Barnet. He was very helpful and patient with me. He didn’t let me leave until he saw a smile on my face. I would recommend him to anybody buying in Ashley’s. Thank you Barnet for your help.

Ashley Furniture does not care about the customer. I have had the absolute worst experience trying to get furniture for my new home. I placed an order and was told that it would be delivered within two weeks. As the second week was approaching, I had to reach out for an update and at that time I was told that the furniture was back ordered with no potential of replenishment. I was very disappointed but received a refund because things happen. I found another set and order was placed with follow-up giving me a delivery date - no issues with fulfillment. I made arrangements to get rid of my old furniture and two days before delivery, I was told that my delivery had to be moved for a week because of the warehouse. The agent was not remorseful and pretty much told me that I needed to take what I could get.

We had an amazing experience with Kenita in the Milford CT store. She was so helpful and professional. After our purchase, she helped us with a price match on another website in a very quick manner. This is our second purchase with Ashley, and Kenita made sure it won't be our last.

We bought a couch and loveseat four years ago from Ashley's and the lady that sold us the pair recommend buying the extended warranty for an additional $500 to protect our purchase. She said if we had any problems with our purchase it would be covered so against our better judgment we paid it and now 4 years later the couch is falling apart and is not comfortable to sit on anymore and when we get family and friends over. They won't even sit on it when they come over, it's that bad.

Needed a mattress for our very bad backs. Went into Ashley at least five times to get all my ducks in a row. I was wanting the best comfort for my husband. I was treated nice I thought it was genuine. I was LIED TO SEVERAL TIMES and when I went into the store AFTER my over $3000.00 purchase and I needed to exchange he acted like he never seen me before. I called corporate and I was LIED SEVERAL TIMES. I thought ASHLEY would be honest and guide customers right but I was so VERY VERY WRONG. I NEVER SHOP AT ASHLEY'S AGAIN.

We had a wonderful experience at Ashley furniture in Concord, CA; Janelle was our sales consultant and she really helped us put together a very beautiful formal dining room set; she guided us; gave us lots of options; then let us shop on our own; it was such a great experience, we spent three hours and found the perfect dining room set, as well as a beautiful painting that went perfectly with everything. We were also very impressed with the high quality of everything in the store and very reasonable prices; we will definitely be back again and would recommend Ashely Furniture to everyone.

I purchased furniture from Ashley Furniture. I was always able to contact my salesman until the furniture was delivered. They charged me for a mattress pad that I was told was free. When delivered, the furniture had issues. I was told that they would take care of me. The furniture was redelivered numerous times and still not satisfactorily. They kept giving me a different customer representative, to which I had to explain over and over again the issues with the furniture, and each person stated that they did not receive pictures that were sent. I went out of town, and informed the representative of this, but a few days later was informed that my claim had been closed. I will never buy any more furniture from Ashley.

I purchased a floor model bedroom set from the Ashley Furniture store in Brick, NJ, on June 5. When I bought it, the furniture was in excellent condition except for two very minor flaws, which the store repaired before delivery. I was completely satisfied with what I purchased. Unfortunately, the experience went downhill from there. Ashley uses a third-party delivery company, and my furniture arrived with more than 20 scratches that were not there when I purchased it. The nightstand also had a deep gouge that had been covered with a black Sharpie marker, which was completely unacceptable.

We are very pleased with Ashley Furniture in Buford from the beginning with our sale associate Tae Sung ** to the end with the delivery team building and setting up the furniture. Everything was wonderful and exceeded our expectations. Thank you for everything.

Worst shopping experience I’ve ever had anywhere. Deserves 0 stars. Cream-coloured dining chairs delivered dirty and stained! After calling customer service several times, Ashley continues to refuse to exchange for the exact same product and I couldn’t speak to a manager because they wouldn’t come to the phone. I ordered a dining set with 6 cream-coloured chairs. Upon delivery, 4 out of the 6 chairs arrived with MULTIPLE DIRT AND STAINS on the seats and backs and fronts of the chairs- these are not just a few fingerprints from the delivery. I immediately photographed and made a video of each chair and pointed this out to delivery people. They told me a technician will come to clean it. I called customer service and I told them that I paid for NEW chairs. NEW products arrive in new condition however these have arrived in used condition, but are being passed off as new.

If I could give a zero for online purchase. We ordered two chairs and got an order confirmation. So we got rid of old chairs, then the next day got a cancellation of the order. We call CS and they can’t explain why we got confirmation and then cancelled. Told us to go to store to order. We went to store to order as that is what online said to do. Wasted a trip to the store as they said chairs are only available to order on line. So we placed a second on line order and got a confirmation for the order. I then called CS to be proactive. They said that it takes 24 hours for them to get the order for CS to look at it. I said ok but this is my second order confirmation and you can’t inform me why previous was cancelled and I want to be sure we won’t get another cancellation. So immediately after the call we get another cancellation for the order that I just called CS regarding. So once again, I call CS (long hold times and lots of time spent).

I purchased a dining set and the wood started splitting up after a little water drip on top of it, this is not quality wood and I very upset about this, Never ever will I buy anything else from this garbage company.

I just moved to FL, and my first time visiting Ashley Furniture. I ended up purchasing a TV stand. It was the perfect height and length for my TV. This was in March. I was so excited for this delivery, setting up my new home, etc. TV stand comes in and it was damaged, I refused delivery that time. Rescheduled another delivery and once again it was damaged. And again, and again, and again. I have lost count how many times they were here to exchange the TV stand. Not only that. How many times have they cancelled my appt. It is now end of July and this is still ongoing. I have not yet set up my TV because of this. Meanwhile I have purchase other furniture for my new home and will not purchase anything else from Ashley's until this matter is resolved. That is if I will ever purchase from them again.

The salesman said they price match, but when he went to get approval from the store manager, the manager said they would not match because it was not a big box store that were offering the lower price, and Ashley only matches price from big box stores. This decision by a manager, who wouldn't even meet us, lost almost $6000 in sales. Ashley is falsely advertising when they say they price match. Goodbye, Mr. Manager, you made a poor decision.

I purchased a bedroom set on June 6, 2026. It was delivered on July 7, 2026. A couple days later, I was putting clothes away, and 1 of the drawers were jammed and I could not open it. When I called to see if someone can come and fix it, I was told I needed to email pictures and a video. I told 6 people that I did not know how to do this and I have no one to help me. After 2 hours on the phone, I got no satisfaction. I had to have a friend look at it, and they were able to fix it. As far as Ashley was concerned, without the pictures and video, I had to deal with a brand new piece of broken furniture. Shame on Ashley, and I will never buy anything there again, and I will let other people know not to shop there.

Ordered a sofa and TV Table. On the delivery date, nothing was delivered. All phone calls land in some foreign destination with contractors who have scripts. They repeat my name a lot but never deviate from their script. For example, I ask: Where is my order? They say: "Hello Mr. **. I understand you are calling to inquire about the status of your order as a result of your having a concern about its arrival." Yes, "Where is my order?" I will investigate your order Mr. ** and will blah blah blah.

Horrible!! I ordered a nightstand and bed from Ashley and it’s been a total delivery nightmare and super unprofessional experience. First time they delivered my bed they were missing the drawers and handles that come with the bed. Additionally they left a huge grease stain on headboard, I’m guessing it from the delivery driver’s head. So, I called customer service being very understanding about the matter because mistakes do happen. They told me I had to wait another two weeks to get the parts only for them to forget the handles and one drawer doesn’t work properly.. Not only that the delivery person said to my face that the first people didn’t install my bed properly so they reinstalled and “fixed the issue” only for the bed to still feel slightly wobbly. Also to make matters worse the delivery people left black marks on my white wall.

"Anytime you want the couch and love seat cleaned, you can." NOT TRUE. Don't waste the extra $300.

Update to my original review: Unfortunately, the customer service experience has continued to deteriorate. After I filed a complaint with the Better Business Bureau, Ashley Furniture’s official response stated that they would issue my refund and that I should work directly with the Richmond store’s General Manager, Eddie **. I immediately emailed Eddie. He replied that I should receive the refund within 2–7 days and that he would verify whether any additional information was needed. After that, he never followed up and ignored two additional emails requesting an update. When I was finally able to speak with Eddie by phone, his explanation changed. He said the corporate office was still reviewing the matter and that the store could not issue the refund.

Extremely Disappointed – Terrible Customer Service & Warranty Experience. I am beyond frustrated with Ashley Furniture's customer service and warranty process. I called simply to find out how much warranty credit I had remaining on my furniture, and the experience was unacceptable from start to finish. First, I was hung up on twice. Then I was placed on hold for over an hour, only to be told that my warranty service had already been used. When I asked for details about what repairs or services were supposedly completed, they couldn't provide any notes or documentation. They had no record of what was actually done.

Purchased a chair last year had major problems. Eventually ended up with a chair that I did not order a previous year's model. Because after five attempts with customer service, it got old and tiresome. The store itself does not follow through and help the consumer. I reached out yesterday regarding a new purchase. And once again, furniture came damaged that I do not blame the store for that, I blame delivery. People who don't inspect furniture before putting it on the truck.

Yesterday while visiting family, their furniture was delivered. The 3 men unloaded, set-up, and cleaned up. They never stopped working! They were conscientious and proficient. I was so impressed that I asked their names. Wilber **, Milton **, and Oscar ** did a phenomenal job so I thought I would write this public review so their supervisor could learn how pleased our family was with their efforts! I hope they could receive some recognition from the company because they worked so hard. There were about 10 pieces of very heavy furniture, which they unboxed and set up with precision and speed. Very impressive work ethic!

Terrible experience with Ashley Furniture in Gaithersburg, Md. I saw a sectional that I liked on sale online, called the store and spoke to a salesman and told him I would be in to look at it and got information that it would be the same cost as advertised online. When I went to the store a few days later, the salesman showed me the sectional. I was not that happy with the two colors offered and when he pulled up the total cost with shipping and delivery which is an extra $475 or so. I was not so interested and I told him I would think about it and left. He called my cell phone a couple of days later and said they were having a “VIP event” with free shipping and delivery. I went back to the store. And met with him, tried out the sofa again, he then pulled up the total pricing and it was THE SAME PRICING AS WHEN I WENT TO THE STORE BEFORE THEY PROMISED FREE SHIPPING AND TAXES!

The $1K sofa bed I bought (when you included the shipping fee) was of questionable quality at best, it looked great for the first few months, but quickly after that the seat inserts went flat and I had to add material to help, then the arms made cranky noise as well as the bed mechanism made some squeaky noise when I sat. After 3 years I already had to dispose of it as it looked really bad. But what makes everything worse is that I posted my review about this on their website and they never punished it, so I tried posting another one and they told me that they already had my review... So basically they're manipulating their website reviews and are very upfront about it.

I strongly recommend avoiding Ashley Furniture, no matter how attractive the price may seem. We purchased two Bradney swivel accent chairs that took more than a month to arrive. I took off work for a Tuesday morning delivery, but Ashley changed the delivery window three times and then never showed up. We heard nothing for two days. When the chairs were finally delivered, that window was changed twice as well, and they arrived in a rental truck because we were told the Ashley truck had broken down. The chairs were left sitting in our driveway, out of their boxes and wrapped only in torn plastic. When we unwrapped them about a week later, we found poor craftsmanship, missed stitching, loose threads, and a puncture hole.

My name is Rick **. I purchased a $7,000 sectional sofa from Ashley Furniture approx. 4 months ago. April, 2026. Because of a past purchase with another company I was very cautious. We were told by the sales person that the fabric was leather everyplace our body touched. He lied to us. Eventually all the fabric had peeled off. A horrible experience. We decided to try Ashley which just opened near our home. I made it clear to the sales person about our last experience and I did not want that to happen again. We looked at several sectionals that looked nice but was not leather and I knew they would peel. Finally we looked at the most expensive sectional in the store and was assured it was leather and would not peel. $7,000. It was beautiful. We purchased it and in two weeks it had been delivered. My wife was happy and we showed our friends. Very pleased.

I purchased a recliner and the first year the seat in it had issues. Had the seat replaced and within 1 month it did it again. I notified corporate of this with pictures and proof that this chair was poorly manufactured. They came back and said that their master craftsman said it was because of the way I sit in the chair that caused this issue. First of all they should never listen to a craftsman that came to my home and replaced the seat, 2nd this craftsman has no way of knowing how I sit in this chair. How ridiculous this is to blame the customer and flat out lie. Ashley Furniture does not want to take the responsibility of their bad product. By the way, this recliner is no longer being sold in the stores or online. They know about these issues and didn't want to help with it for their customer.

Please do not buy from Ashley! They kept my money and not delivering. I bought furniture whole living room and bedroom for my nephew! They are not delivering and not compensating. Big time cheat!!!!

Absolutely amazing experience! Blake was friendly, knowledgeable, and made finding the perfect mattress quick and easy! There was no pressure, just patience and honest advice. I couldn't be happier with my experience and highly recommend shopping at Ashley, specifically with Blake! We will work again with him in the future!

The service is horrible as is the communication regarding delivery. Made a purchase 6/30/26. No one contacted me regarding my check. No processing, but couldn't tell me why, I had to call to follow up on delivery. Set up delivery with store manager. The delivery person called to say it can't be done on that date. The salesman and the delivery team do not communicate. No matter how good the products are I will not do business here again because of the service. Never had this issue with Home Furniture. I should have stuck with them.

Had Ashely deliver my couch in October. The driver hit my power line. Ripping the meter from my home. Instead of taking care of it. They blamed the power company. They did almost $5000 of damages to my home. They forced my to take them to small claims court. Which I won my case. Contacted their insurance company. I was met with rude hostility. I guess I need to talk to the courts to find out were my money is. Big hassle. I advise not doing business with them.

Hi, my 9 year old son and I went into the Tacoma store to find a new twin bed. He just broke his arm and had surgery a week ago, so he is wearing a full arm cast and a sling. Anyway, we were looking at a tall twin bed, way too tall for him and he said he wanted to see what it was like to sit on it and before I could even say anything, a sales associate tried to pick him up and put him on the bed.

Everyone that works at the Richmond Indiana store are really great and help.

If I could give a negative star rating I would. Purchased two OUTDOOR couches 1,500 each. Placed them under a covered deck once delivered. The cushions began to mold after just two months. Ashley customer service determined the molding is due to the environment. So, the couches are made for outdoors and they are sitting outdoors not in the direct elements but under a covered area. I have other couches 8 years or older from Ashley placed in the same type of environment with no signs of mold. The material on these couches is falsely advertised for outdoor use. As they cannot be placed in an outdoor environment without molding. After being a customer for many years I will never make another purchase from Ashley again. False advertising and do not stand behind their products.

We purchased a charcoal color sectional. They delivered us was a light gray bluish sectional, I called Ruben from Rock Hill SC. We sent him the picture of the sectional in our home and what they displayed online and he agreed in the the same color. He gave me the phone number to customer service and they are declining to come and pick it up because we should have declined the furniture upon the delivery date but we couldn't be there so my mother in law was there. She was looking for damage not color. We spend 2400 dollars on a wrong color sectional we are not happy with. Whatever happened to making sure the customer is happy. Not with this sorry excuse for a furniture company, this is not over.

My husband is 145 pounds. I am 125 pounds. The bed broke in a few months. We can't afford another one. We spent thousands and never had a bed break until now.

COMMUNICATION!!! I purchased a recliner and sectional sofa from the Baton Rouge Ashley HomeStore. I took delivery of the recliner the very next week. The delivery guys were very efficient. No problems. The salesperson was very helpful and understanding that the recliner was to be delivered to my personal address and the sectional sofa was to be delivered to a different address on a different date. He made sure to obtain all the information regarding the second address and delivery date for the sofa so there wouldn't be any problems for the delivery guys. This is where the problem starts! I get a text from JENNY!

I purchased close to $4000 worth of product at Ashley furniture in mid May. One of the items was a set of decorative pillows worth about $100 plus tax. I was informed that Ashley doesn’t carry the pillows that are in store as they are for marketing purposes only. That was fine. I ordered them and as of today, June 2, 2026, having ordered the pillows on May 13, 2026, I still haven’t received them. I have made numerous calls to both Ashley customer service and to store management trying to ascertain the disposition of the order. Every time I reach someone, they appear to cower in fear. I don’t know why. Is it because they can’t resolve the issue, which no one will take responsibility for, or because they just don’t know.

Would prefer to leave zero stars. Received the white upholstered headboard/platform bed (Melanie) on 6/30. Opened the box, and smelled mold? musty? I started putting it together (took almost 4 hours) and the smell kept getting stronger. The entire headboard smells moldy. I immediately "chatted" with Ashley and was assigned a case # and was told I'd receive an email. 23 hours later, I chatted again as I hadn't heard anything. They said I'd need to wait 3 days. (While this unhealthy product was in my home) I did finally receive an email with instructions on how I should clean the headboard, and make sure I wore an N95 mask. It's white upholstery. The smell is coming from within the headboard.

I drove 20 miles to the Ashley Furniture in Mt. Vernon, WA with the intention of buy a new recliner for my bedroom as a birthday present for myself. I walked around the store for 15 minutes and only saw 1 employee who was helping a customer. I saw at least 5 customers waiting for help but no one else was in sight. The 1 employee finally acknowledged me by say "I will be with you soon." He was still with his original customer so I knew that there were at least 5 other people in front of me waiting to be helped. After 10 more minutes and the employee still with the same customer I decided that they were too busy to need my business. I have Ashley furniture in my family room and after a month of continuing calling them I finally got the problem with the furniture fixed so I thought that I would give them another try. I am sad to say that I am still looking for a new recliner but like most of the reviews on this site I will not be buying from Ashley Furniture.

Updated on 07/15/2026: If I could give them no stars, I would. It started with telling the sales manager at Old Brick Furniture (who owns Ashley Furniture as well in Rutland, VT) that we were looking for a sectional couch. We were pointed to where they were in the store. We picked out a sofa chaise and they NEVER said this is not a sectional, it is 1 piece of furniture. Delivery, of course, was not successful as it was too large to fit up the stairwell. They wanted to charge us a 30% restocking fee, which I finally got them to waive, since it was NOT a sectional as we requested. Then, we went to Ashley, and picked out a sectional. Made sure it was multiple pieces. Asked them to ensure it would fit within the size restrictions for the space we gave them. That was not done and another failed delivery.

I ordered a bedroom set from Ashley Furniture online on March 9, 2026. When I began assembling it, I discovered the footboard was missing. Customer service assured me the missing piece would arrive within a few days. Instead, they shipped the wrong footboard. I immediately returned it after speaking with the delivery driver and his supervisor, who both assured me the correct replacement would be sent. A second delivery was then scheduled, but I noticed they were once again sending the exact same incorrect footboard. I called before delivery to explain the mistake, yet the driver still arrived the next day with the wrong part. I refused the delivery.

We purchased a mattress from Ashley Furniture in Corsicana Tx. from day one when we sat on the bed it caved in, I immediately called and made a complaint. They sent a gentleman out here to check out the bed. He placed a string across the bed to determine whether it was. Defective or not, while he said that the bed is defective by touching it, he can’t go by touching or sitting on the bed. He has to go by a piece of string laid across our bed. This is the worst bed we’ve ever had in our life. It caves not only where we lay but leans us towards the middle of the bed. It is not what the store said it was. My wife a quadriplegic and we emphasized to the sales lady that we wanted a bed with little to no give. I laid on it, it was great (I am 280 pounds my wife is 130 pounds).

I wanted to share my experience because this is the second time I have visited the Ashley Store in the Baton Rouge location with the intention of purchasing a sofa, and unfortunately I left again without making a purchase because no one was available to assist. On this visit today, I again came prepared to buy. I had already researched several models beforehand and had my payment ready. I spent time walking through the showroom, looking at different sofas, waiting for someone to assist, and then sitting on the model I wanted. For a while. Throughout that time, there was no indication that another associate was assisting me or had intention to. Several associates were visible in the showroom. Not helping others. I was seen, but no one greeted me let alone offered assistance.

I have never in my life experienced such terrible customer service as I have with Ashley Furniture. I have spent thousands over the years with this organization and now, again for the third time, I’ve experienced lack of warranty coverage, rude customer service, repeatedly misleading my husband and I. For example, we were told during a second inspection that our mattress was faulty and is covered under warranty and asked what we would like to resolve the situation. We asked what our options were and they said they could replace the mattress. For approximately two months after this call, Ashley Furniture proceeded to ignore our phone calls and then tell us later that it was not covered.

The service received from Ashley is atrocious. We purchased a $3,700 sectional from them that has a manufacturing defect and they refuse to honor the warranty. They stated that this is how it was manufactured. Even the rep they sent out to view our claim said that everyone has issues with this piece and that’s just the way it was made. They will happily sell us a new piece but won’t honor the warranty.

Terrible experience! We bought a $4000 leather couch set and they have still not delivered the 3rd piece after a month of rescheduling and sending the wrong color. Now they say the ticket has been closed and they don't know how to open it again! NEVER AGAIN!

I'd give 0 stars if I could. I had no idea the company was so disreputable when I ordered a bed to be delivered and built, so I was shocked when it came with only one headboard post and three footboard posts. The delivery guys said someone would call me that day to rectify, but no such call was made. I had to make it myself, running around with chatbots until finally someone said a new delivery would be scheduled and I would get a call to schedule it. Once again, no call was made and I received a text stating my delivery was scheduled for a day I wasn't available. The link to reschedule was bunk so I had to call again to reschedule. The next available day to deliver was over a week from the original delivery. Not only does this set back my entire moving plans, but I've also been sleeping on the floor.

Bought a couch online back in December. The color on their website was labeled as taupe and it looked kind of beige which was fine for me. However it came to our place as gray. We tried to return it but we were told by many many people including managers at 3 different Ashely stores we could not return it we didn't buy it in the store. They all advised that the lighting is weird on their website and so things don't always look the way they're advertised. To me, admitting to that shows that it is their fault and so regardless of whether we bought it on one or not we should have been able to return it or exchange it. We drove to three different Ashley's. One was about 40 minutes away to see if we could get a different answer. We've tried everything. So fast forward to now I'm stuck with a gray couch that was almost $1,000 in a country style living room with fall colors and creams. The couch sticks out like a sore thumb.

Terrible customer service. Had to call multiple times to get a 50 cent part sent to me. Disgraceful. Buy from a different store who values your Business.

Why does it take so long for some to pick up customer service at Ashley Furniture? I called up the Georgia location #229-584-8522 (1915 South), two days now I have been trying to speak with someone about my store credit that will expire in 30 days. P.S they say they have an affordable selection but with the prices they charge and the furniture not lasting long, they break down easily with wear and tear. Please stop with the false advertising.

First wanted to say one thing positive which the sales man Ghassan who is outstanding in superior service very very helpful, without him I would not buy from Ashley Furniture. I bought small table for the kitchen and 4 chairs just 2 weeks ago, the delivery guy came and dropped the table, chairs, sofa and another sitting chair for bedroom in 10 minutes. No time to check the merchandise as he said he has multiple stops. We found that one chair has dent so first thing to do is to call customer service.

If I could give negative stars, I would. Shopping with Ashley Furniture Online has been an absolute nightmare from start to finish. It’s no wonder they are consistently rated as one of the worst furniture retailers by Consumer Reports. There is zero post-purchase support. My delivery was delayed and then when it finally did occur, critical parts were missing from the furniture which I told would be promptly ordered for delivery within a week.

If there was a rating lower than 1 I would use! Shopping there was great, professional, helpful. Well it all stopped there! I was dealing with a manager that obviously didn't have a clue. Made promises that were never gonna happen from get go to find out 2 months later! Furniture delayed by a month. No updates till I called a month later after promised date. Furniture arrived at a store 1 1/2 hrs away from me. Couldn't be moved to promised store. Just a nightmare from start to finish. I would never use them again!!!

Ashley charged me for White Glove Delivery, failed to deliver the order, changed it to pickup without my authorization, claimed I returned furniture I never received, and gave me multiple contradictory explanations including that the order was lost, picked up, scheduled for pickup, and returned.

Ashley Furniture is garbage. Don't waste your time or money. Lower prices for cheap poorly made furniture is no bargain. I had a sofa delivered 7 days ago and it hurts my back so badly I'm trying to get rid of it and maybe salvage a little money although I am taking a loss. If the furniture store you go to features primarily Ashley Furniture go somewhere else.

Ashley Furniture is trash and so is their customer service! I have been trying to get my sectional fixed for 4 months now. It’s covered under warranty and it has been a NIGHTMARE dealing with customer support. They have not ordered all of the materials needed for the past 3 scheduled repairs, they can’t get the scheduling figured out, I’ve had to miss work 3 times now because the person I talk to schedules me for afternoon who CB I can do then their automated system overrides it and puts it for a morning slot making me miss work. I’ve been trying to speak to a customer service manager for over a month and no one will call me back. The couch is a substandard product and after only 6 months the cushions deteriorated, the seams have busted, stitching is coming out and the fabric looks like it’s 5 years old!!! Ashley Furniture is the worst company ever!

I ordered online based upon a sale price that said it was in stock at time of purchase. When the item was delivered they charged me $300.00 more than the online site clearly indicated. Kept hanging up on me when I called the number provided. Several times called to try to get this cleared up. They did not want to clear it up. They took my REVIEW but did not post it, of course. Never shopping with them again.

Ashley Furniture sold me a mattress without telling me that their return policy overrides the manufacturer’s trial period. Once I realized the mattress wasn’t right for me, they refused a refund and only offered a costly exchange with extra fees. The lack of transparency and poor customer service was unacceptable. I won’t be buying from Ashley again.

Terrible quality. The support pain's on their bedframes couldn't hold a cat... a lot of wasted time putting together and later disassembling, and then dealing with their return policy is incomprehensibly bad.

I should’ve known better than to give Ashley another opportunity. The last time I ordered from them, it took me about five months to get my furniture and they ruined my hardwood floors with the delivery and would not pay for repairs despite me having videos of the before and after. That was six years ago. I decided to give them another chance. I just ordered a sofa from them and it’s scheduled for delivery this Friday the 19th. They called today to say that the “corner piece” is not available and they were “hoping it will be in a week or so.”

On May 21st my daughter and I went to Ashley Furniture in Riverdale Utah. We wanted to find a low profile bedroom set for my wife, who has recently become disabled. We worked with Hayden. When we found a bed that would work for her, we started to ask some questions of Hayden. He was responsive but he did ask who this bedroom set was for. I told him, "It’s for my wife." He then glared at my daughter. I told him, "This is not my wife, she is my daughter." His response was, "Well we do live in Utah and you just don’t know." This did not sit right with the two of us. I told Hayden that, "I may be back tomorrow." I went to a few other furniture stores to get pricing. I went back to Ashley since they were the least expensive.

I would never recommend you buy furniture from Ashley Furniture. Their customer service is very poor. The quality of their furniture is very poor. 😢 Totally dissatisfied with Ashley Furniture.

I am extremely disappointed with my recent experience with Ashley Furniture's delivery service. We were given a delivery window of 8:00 AM to 11:00 AM and planned our entire day around that timeframe. By 10:30 AM, having received no updates, we called to inquire about the status of our delivery. Only then were we informed that the delivery team was running behind and that our delivery window had been pushed back to between 11:00 AM and 2:00 PM.

We purchased a sofa sleeper and scheduled the delivery. The day before the delivery we realized it would be challenging to get this furniture into the room: it appeared too big for the door opening. Dannie U. was absolutely amazing in helping us with finding the solution and arranging for the appropriate communication with her delivery team! We are so grateful! The crew came prepared and the sofa fit perfectly! Thank you Dannie!!!!

Ordered a 12" King and a 12" Queen memory foam mattress. Salesman never told us there was a charge to put together the frames. Didn't tell us Ashley wouldn't take the old bed frames. Mattress and frames were delivered with the instructions to put the kings upstairs and the queens downstairs. A queen frame was placed upstairs and a queen frame was placed downstairs. Took 2 hours for us to put together the frame upstairs. (I'm handicap.) Then realized it was a queen frame. Ashley said they would correct the problem in a week? Don't know what's going on, other than I have no place to sleep because of Ashley's incompetence!

BUYERS BEWARE!! We went into the Altamonte Springs, Fl store and purchased 2 recliners and then 2 matching couches. We paid for the entire purchase that day. The shipment did arrive about 2 weeks later (on Sat.) and we immediately noticed that the recliners had inferior particle board foundation while the instore had plywood foundation. This immediately looked like a bait and switch situation. We informed the delivery guy of the wrong recliners & then followed up on the following Monday to inform store of the wrong recliners. We were told they would deliver the correct items but when they came they were identical, with particle board foundation. In store that knew the problem was Homie & Daniel & then a huge bunch of Customer Service folks that do a tag team of getting nothing done.

We ordered a sectional on 4/26 at the Opelika AL store. It was a special order. When it came to our house, IT WAS THE WRONG ITEM and was sent back. WE STILL HAVEN'T GOTTEN IT as of 6/12. The sales lady must have "clicked" the wrong item when she ordered it for us. So now we are waiting a 2nd time, hoping they get it right. I will never buy anything from ASHLEY FURNITURE AGAIN. DON'T PRE-ORDER ANYTHING FROM THEM BECAUSE THEY WILL MESS IT UP.

Very poor/nonexistent customer service. We've been waiting for a couch we ordered back in April. We were told by the salesperson, Emmanuel that this would be in by the end of April. I started calling our rep mid-May for an update and couldn't reach ANYONE. It's June 12th and it is finally in stock and we set a delivery date. They contract for delivery, and the delivery driver called and said they can't make it up the driveway and wanted to leave it on the road for us to figure out. We have big trucks making deliveries with NO issue. Zero problem-solving from Ashley - they "can't" send a smaller truck, yet it was an Enterprise truck rental... They clearly have options. I canceled my order. ZERO help, zero apology. I will never buy anything from this company again. What a joke.

Recently my husband and I ordered a patio set from Ashley Furniture.com and it came with a duplicate pieces for one of the chairs. Now they are making us wait for 1 piece until mid July! Instead they should just open a box of the same chair and give that 1 piece and replace it with the ordered piece. That way the box would be complete either way! Poor customer service! I was in customer service for 16yrs and whenever an issue like this came about, we always made it right! I should get another chair set for nothing to make it right!

Bought a sectional recliner sofa with performance fabric. The fabric off gassed so bad it made my husband not want to sit on it. Then after just 7 weeks, one of the reclining sections broke, stuck in the reclined position, sticking out into the room. Spent many 10s of hours on the phone with them trying to get them to exchange for a non-mechanical product. They refused. Only thing they would do is replace with the same recliner. Took weeks for them to come do that. If I could give 0 stars I would. Don't waste your money or time.

I bought a Power Lift Chair for my elderly, disabled mother. Model 1760912 paid $962.99 including taxes. When my mom said it wouldn't work for her, I contacted Ashley about returning or exchanging within 24 hours. They would do neither! I know thousands of people and will be sure to post this on every social media site available. What a horrible way to treat elderly people!!!

The AI does what it wants. The customer service is completely unable and unwilling to help. An only catastrophe!

We were looking for living room furniture. Went to Ashley, Rooms to Go, Nebraska Furniture Mart. Found what we liked at Ashley. Daniel met us when we came in. Left us alone to shop. We decided on a set and bought it. Daniel really made us a good deal. Furniture was delivered and didn't fit the space. Went back, they bent over backwards to make it right. Daniel went above and beyond. If you go there, ask for him.

Bought a dresser with a mirror in the Sarasota store on Memorial Day. Was offered an extended warranty and said no thanks. Was told it was free for Memorial Day. When the dresser arrived, no mirror. Found out when we were paying the mirror was switched for the warranty. Was about the same price so we missed it. Said the salesman quit, the manager was unavailable and refused to fix this even though it costs them nothing. Lying scumbags. Never Buy From Ashley!!

We purchased Simpli Home Warm Shaker end tables. Overall they look nice but the drawers are way too tight. They rub on the inside and are very hard to pull in and out. Wish we would have spent a little more money and went with a local furniture store. We are going to keep them for now because of the hassle to return them but we can forget about using the drawers. Lessoned learned. Will never buy from them again.

I bought a very high end sofa and love seat at Ashley’s in Jackson Tn. The salesman was very helpful and assured me it would be completely set up upon delivery. Set had speakers and a sound system. When it was delivered a week later, the delivery crew stated they only put furniture in room. I called Ashley’s corporate customer service. I was told they would not stand behind salesman claims and they were really sorry he lied. I had to pay someone to set up sound. Jarvis the lying salesman, never returned my call.

Great sales lady. She let me in an hour early to help me. Found what I was looking for online and gave me a good quote. I ordered it and she said she would personally take a return up to three days. The Website says numerous times NO RETURNS. They won't ship it to the store to try out so you are on your own. Several weeks later, I get an email saying it is ready for pickup in West Phoenix. I get there and I am the only one there for pickup and had to wait 30 minutes for them to bring it out. Box was bent, torn and one corner completely off. They put it in back of truck and disappeared back into warehouse quicky closing the shipping door. Will not be back.

We enjoyed our buying experience at the Ashley store. Employees were helpful and good to deal with. We purchased a top of the line Tempurpedic adjustable bed, and a new living room set, a lot of money to say the least. Included in our purchase were $600. in bedding and a $300. Discount on the adjustable bases. When our 3rd world brown glove delivery truck arrived, they did not have the bedding with them, nor was it on the paperwork.

I would not recommend Ashley Furniture to anyone. I spent over $2,000 on a dresser and two matching nightstands, expecting a quality bedroom set. The nightstands were fine, but the dresser was absolute junk. The quality was nowhere near what was shown in the store and certainly not what I would expect for the price.

Warranty is a joke. We purchased a power reclining couch and at right at year 2 (early January 2026), one of the sides stopped working. We contacted Ashley who referred us to the warranty company. The length of repair is absolutely ridiculous. I had to take pictures, send videos, fill out forms and then it took 3 weeks to get a zoom call scheduled. On this zoom call, I was expected to flip the couch to get a pictures of a serial number (why is this not in the warranty information provided by Ashley is beyond me). The gentleman suspected it was a mechanical issue with the panel, informed me that he was going to order a part and the company was going to come and repair the couch. I had to wait 5 weeks for the appointment for which I had to be home all day because they gave me no window.

Don’t buy there. They sent wrong chair twice and now want to screw me on my refund. I am taking them to court. You have been warned.

I bought a bedroom set, spent more than $4000 plus close to $400 on delivery, plus assembly. And delivery came with a vanity incomplete and damage, called several times and after more than a month they haven't had the solution or replace the item. Manager at store can't help you if go through this, if you call customer services, no help solutions. People be aware that nobody at store if purchase something is helping you after. That is their answer, by phone either. Never buying at this store in my life.

I bought a sofa and when the two men delivered it, they put a dent in my wall. I have had my house up for sale, and this is the last thing I needed was to have a dent in the main wall of the living room. I have taken pictures and sent it to them and I’m not getting any response. Three weeks have gone by.

After spending a lot of money and being talked into the protection plan, I'm extremely upset and disappointed. We had Damage Done to our table, I followed the protocol by contacting Ashley, after 6 weeks of getting nowhere I finally get in touch with somebody, which they told me there was no file of me ever purchasing furniture. So I had to prove with my receipt that I did make the purchase. Finally, moving forward they told me because it was outside of the 5-day window of damage after explaining to them that it's a vacation home and we are not there through the winter they denied my coverage. Never again will I shop or give them business! Not to mention the customer service agent was extremely rude, loud and obnoxious.

I only gave one star because I could not give ZERO. Sales person lied about delivery date. Charged my account in full the day I placed the order. Cut to a month later, no furniture in site with NO EXPECTED DELIVERY DATE but I am getting a invoice with due date this week. I have called my sales person with no answer. I have called the store with no answer. i have called Ashley headquarters with no answer. I have used the chat fuction with no help. I am at a place of sheer anger now because how is an CERTIFIED ASHLEY PARTNER scamming me in the true definition of what is happening here.

At the time of purchase, I was told that my dining room furniture would be delivered within two weeks. That commitment played a major role in my decision to move forward with such a large order. However, it has now been three weeks, and I have not received a single call or update regarding the delay.

I recently purchased a sectional from there. The experience in the store was slow and felt like dealing with a shady car salesman. I opted in to open one of there credit cards for zero percent interest. However, I requested to put some money down. The sales person said this wouldn’t be an issue then lo and behold all the sudden it was to late and he forgot to add it. Then I had to go over my order several times which was fine. However when they gave me my delivery window and their tracker it was extremely inaccurate and when they did show up they had ordered and loaded the wrong piece!

Purchased a reclining loveseat. Within 3 months the back of the recliner came loose. Ashley would not take the piece back. They would only come out to repair it. After it was "repaired", it broke again 2 months later. I asked for a store credit and was turned down. The agent said a technician would come out and repair it again. We were so embarrassed by the recliner breaking when a guest sat on it, we just wanted to get rid of it. So we did. I was told by numerous people that Ashley's furniture may look good, but it's lacking quality. I will never purchase a piece of furniture from Ashley again.

I went to Ashley Furniture to buy a new master bedroom set, the salesperson Jeremy ** helped me, and it turns out he is nothing but a used car salesman. He told me I need a Bunke board, I didn't know what that was but this being my first time buying a bedroom set, so I bought one. When they delivered the bedroom set the White Glove delivery team did not know what a Bunke board was nor where it goes or how to set it up. After finding out that my adjustable bed will not work with a Bunke board I reached out to Jeremy to make arrangements to have it returned and for a refund, Jeremy said yes he would make it happen especially since he said I needed it and I don't and I cannot use it. Also, Jeremy said he would help in finding some leg extensions for my adjustable bed so I can use my new bedroom set with my adjustable bed.

Warning! Warning!! Do not shop at this predatory store in Lansing MI. What a bunch of crooks. Ashley Furniture will not allow you to return an item after it is purchased...end of discussion. We bought two lamps that didn't fit in the space we had. We tried to return them. Ed, the manager, said their policy is that they do not accept returns. Who doesn't accept a return on an unused item one day after purchase because the item is the wrong size? Everyone allows a return...but not Ashley. The company would allow it, but each individual store apparently can make their own rule? Screw you, Ashley Furniture. What a scam.

I made over a $3k purchase for my new home and was expected to wait a month for the item and turned into two extra months. I kept getting the run around and last minute cancellations every time it was supposed to be delivered. When it finally got delivered the wedge piece was damaged and had to be sent back.. I received a text from a third party the next day asking if I was going to be available after 12 for a delivery and then an hour later I received a response saying “the driver has a death in the family and item is not in stock.” I’m completely fed up with Ashley furniture.. The staff only tells me, "Sorry the manager only says sorry." They have done nothing to make matters better at all. Unacceptable service. I would never recommend them to anyone.

I am writing about our unpleasant experience at Ashley this past Sunday, May 24, where we spent from 2:48 PM to 4:51 PM in the store, only to leave empty-handed, disappointed with the service, and standing in the middle of a heavy rainstorm. We have been loyal customers for years, during which we have purchased two dining room sets, a four-piece bedroom set, two mattresses, an adjustable bed base, and a living room set. This is the first time we have ever received such terrible treatment.

We had an extremely disappointing experience with Ashley Furniture after spending approximately $8,000 furnishing our home. Before purchasing, we made it very clear that our house was undergoing remodeling and that we would need Ashley to hold the furniture for several weeks before delivery. Both the salesperson and the store manager assured us multiple times that this would not be a problem and told us to “take the time you need.” About five weeks later, we called to schedule delivery and that’s when the nightmare started.

July 2025 I purchased a round dining table and four chairs from the new Las Vegas Flagship store. Round table item no. D790-50 cost $799.99, chairs item no. D790-02A cost $200.00 ea. The table was delivered without damage. The four chairs were delivered each having damage and blemishes. I reported the damage and blemishes right away within 15 min, very upset. Ashley required that I provide photos of each blemish on each chair to substantiate my claim. Luckily each chair contained a unique identifying number. I submitted photos. I started getting a runaround from the call center. Until I started demanding to speak with a supervisor. They agreed to send out four new chairs.

Ashley's delivery time frame is ridiculous, paid for a couch and was told it would be delivered in about a week by the salesman, that was almost 2 weeks ago. Then I look at the paperwork and it's a 4 to 8 week delivery time frame. I paid in full, to have such an extreme wait time is ridiculous. Even spoke with someone via chat after going in circles and was told they will get with me in a couple days. Here I am Friday night, crickets. Horrible will never buy from you again.

Purchased what I thought was going to be my dream chair for new house. Received a frayed, ripped, sewn incorrectly sofa chair. Called Ashley Furniture for a refund & was told only even exchange or Credit towards purchase price for another item. Went to store to buy new item. Received a call my new item was ready to be delivered and old chair picked up. They never came. Called customer service, they said I was not on schedule.

I bought the Braxton bedroom set. 2 large dressers and 2 nightstands. It’s been over a week of trying to get 1 dresser together correctly. The drawers will not close properly. I’ve called customer support, sent emails with pictures and videos, even hired a woodwork expert to assemble and it just sits here. Partially functional. I’m trying to return it and that has become another nightmare.

I purchased a rug from Ashley Furniture, and within just one month of normal use, the material began to come apart when I vacuumed it. This is very disappointing for a product that should be durable and hold up to basic maintenance. When I contacted the store, I was told that returns are only accepted within 72 hours of purchase. Because of this policy, I was left with a damaged rug and no resolution, despite the issue clearly being related to product quality rather than misuse. As a customer, I expected better quality and more reasonable support. Unfortunately, this experience has been frustrating and costly. I would caution others to carefully review return policies and product quality before purchasing from Ashley Furniture.

Made an order. Got only half. And was recommended to either cancel order or wait more days. And this order was very important to me.

Ashley Furniture has not honored the delivery timeline they promised. Every time they give me a delivery date, it gets changed again and again, and we are still waiting for our furniture. The delivery experience has been terrible and extremely frustrating. Communication has been inconsistent, and no one seems able to provide a reliable delivery date. We have been waiting for a long time with no clear answers or resolution. At this point, we are very disappointed with the overall experience.

I spent a lot of money for Stearns & Foster mattress and within a year it sunk in on my husband side and my side. Called Customer Service and they sent someone out twice and said they could not do anything about the problem because it didn’t sync enough. Meanwhile, our backs are bothering us. We ended up getting rid of the mattress and replacing it with another, I would never buy anything from Ashley Furniture again.

We had a great experience at Ashley in Brantford Ontario with the knowledgeable staff and service that we received. The staff made sure we were satisfied with the service and the purchase. Willing to work with us and remaining open longer in the store hours. I will be a repeat customer in the future to this location. Bruce, Marlene **

I wish I could leave less than one star more like a negative one at least. Shayun at the Jacksons Tennessee store is a great salesperson. She is the only thing that is saving Ashley Furniture store. I ordered my furniture and it was supposed to be delivered two and a half weeks ago. I have received several text messages and emails about the delivery. Only half of the furniture was delivered on time the other half was supposed to be delivered the following Saturday that Friday the furniture store called and said the furniture was never put on to be delivered so then they changed it to Wednesday.

Here’s the revised ending worked into the review: My experience with Ashley HomeStore has been beyond frustrating. I have been dealing with damaged and dirty furniture issues when all I wanted was furniture that was clean, complete, and not damaged upon delivery. The McDonough, GA location was extremely unprofessional throughout the process. I was specifically told that I could go to any Ashley location for a re-selection, but when I followed those instructions, I was accused of “arguing” with staff simply for trying to resolve the issue based on what I had already been told.

I would like to keep in mind that businesses experience delays, but this is frustrating. I ordered furniture in March, and I've been waiting on a piece for two months. What's doubly frustrating is that Ashley won't just simply offer me a full refund that I can use at another vendor. The company wants my money and my time and that is just a poor business practice. Release me to move on to a company who can satisfy my order.

It began with the store misrepresenting the furniture sold to me to the delivering of defective pieces to find they will not replace with new items. So now after only two weeks with multiple conversations two brand new pieces of furniture will be fixed not replaced. Who wants to make a purchase to find out that trust, quality, professionalism, confidence, and reliance in Ashley Furniture does not exist. I made a huge mistake trusting this company.

I purchased a coffee table with two end tables. The delivery of the coffee table went well, whereas one of the end tables arrived with a broken leg. I called customer service where they offered to replace the broken end table. The delivery truck arrived with the replacement end table, but it had the same type of damage to one of its legs that the original end table had. The replacement end table]s damaged leg was repaired with a long screw damaging the surrounding wood causing a crack where the screw was inserted. The messy repair job didn't even fix the problem of the broken leg since it bent diagonally when the table was set down. The repair job was not done by the delivery crew, it was done before the table was placed on the delivery truck. I'll also add that the replacement table had wear marks all over it, the replacement table had a history.

I just purchased a Tempur-pedic mattress and adjustable frame to accommodate my aging 85 year old body. The salesperson at the store was knowledgeable and answered all my questions, showing me a variety of options. I specifically asked about delivery and removal of my existing mattress and box springs and was assured that would be included at no additional charge. I was the first delivery on Saturday morning and all went smoothly until I was informed that there was no room on the truck for my old mattress and box springs.

We made a purchase on May 4, 2026. One of the purchased item was a dining room table. We ordered the 4 chairs plus 2 extra. On the tablet in the showroom, it showed them as a 2 count. The day of delivery we only got 3 chairs. The sales person Carrie confirmed they were a 2 pack of chairs. When we called to say chairs were missing, she admitted she made an error was wrong, and said she would email us a special link to pay for the chairs. We declined and said they need to honor their word. We never got a call from the store. Had to notify the BBB and Federal Trade Commission. Someone from corporate did call, Sandra. She was going to call the store and call us back. No returned call. As of 5-15-2026, she is waiting on the store. Before you purchase anything from Ashley, go through the BBB and all the complaints. We didn't do our homework.

I purchased a Stearns and Foster Mattress from Ashley Furniture in Houma, Louisiana. Luckily I purchased the extra warranty with it. After having the mattress for less than a year, it had to be replaced (replaced April 2025 - receipt attached). I am now fighting with them again to replace the mattress for the same issue. DO NOT BUY a Sterns and Foster Mattress from Ashley Furniture. Service is HORRIBLE! Technician came to my house on April 21st and I had to continually call them for a status. I am still fighting to get a solution.

The financial department is a mess. Unable to correct my account. Charged me for undelivered merchandise. Refunded my personal account, then charged me interest.

I am extremely disappointed with my recent experience with Ashley Furniture and their warranty/customer service process. I have been a long-time Ashley customer, which is why this situation has been especially upsetting. I’ve trusted this company for years and have invested a lot of money into both furniture and warranty protection plans believing that Ashley would stand behind their products and take care of their customers when issues arise. During my recent interaction, it was very obvious to everyone in the store how frustrated and upset I was. Staff and management attempted to calm the situation by giving me hope that the issue would be resolved, but unfortunately those promises led to false expectations and no real resolution.

Absolute nightmare after spending $15,000. Completely ghosted. The in-store experience was great, but everything fell apart once delivery started. We made two large purchases totaling $15,000, and it has been a complete disaster. Two months later, we have only received half of our order, and absolutely no one can give us an estimated arrival date for the rest. To make matters worse, the first part of the delivery was incomplete and missing the right vanity legs. It took weeks just to get the correct legs shipped via FedEx. Then, they delivered completely wrong furniture that we never ordered or paid for. It is taking up space in our house, and they cannot even tell us when they will pick it up.

Buyer beware. I love my purchase. Reasonably priced bed frame and footboard, under the bed storage unit, mattress. Prefab furniture with manufacturer's holes on footboard. Depending upon your preferences for design there is no storage unit, two storage units, one storage unit attached to the bed frame. There may be holes which show on the footboard. I elected to have one side with storage units installed. Two very visible holes exist on my footboard. So there are no "faux" provisions to cover these holes. They sent tiny white caps twice to cover the holes which actually looks worse than leaving them empty.

I'm so dissatisfied with delivery service. How is it that I get a text with tracking today and now being advised that it will not be delivered because it's on back order and never loaded to the truck!!! So I'm being emailed and texted false information?? And I can't speak with an supervisor or manager because none available. This is a shame and now let's see if I get a call. This will definitely be my last purchase with Ashley. Never before had I this issue before. The product when purchased online never stated out of stock or in back order. And now I just keep getting my delivery date pushed further each time and order was placed in March 2026.

Sofa - Arbhor Knoll Sofa Chaise Delivered on 12/4/25, called for warranty on 3/18/26: Material is poor quality, peels and becomes very thin within 4 months of very light use. After calling warranty and have a repair tech come out, Ashley deems this as normal wear and not defective. It was not an expensive sofa, but I expected it to last more than 4 months. It actually looks worse than the 20 year old sofa it replaced. Save yourself the frustration and look at other options.

I received a sofa from Ashley that the cushions became wrinkled and had creases with 4 hrs of sitting on them. Unable to smooth them out. I have been on the phone with customer service 5 times in the last two weeks and have been told they are waiting for corporate for an answer. Told 4 different times that they would get back to me in 24 to 72 hrs. Never did. Unable to speak to a manager. Horrible customer service. My sales slip says furniture may be returned within 72 hrs of receipt???? It’s been 2 weeks and no one will call back

The Senbry bed frame from Ashley Furniture doesn’t come with enough support for the mattress. If you sit at the head or foot of the bed, you fall down under the mattress.

I purchased several items from Ashley Furniture in January 2026. The salesman was great and very helpful. I made the mistake of buying a floor model bed. The bed had 2 working drawers at the foot of the bed which I needed for extra storage. I also paid for white glove delivery to have everything set up and ready to go. The bed was delivered by 2 young men that seemed not knowledgeable about how to set up a bed!!! They didn’t screw anything down and left the bed in the middle of the room!!! My husband and both have bad backs so wanted this done professionally so there were no problems!!! The drawers would not open so I immediately called for service even though it was a floor model they worked great in the showroom hence the reason I bought it!! They sent someone out that thought it was the drawer tracks they came back out to install the tracks but drawers still don’t open???

I purchased a bedroom set online for my son a few months ago. It took 3 months to get the bedroom set. When I purchased it the dispatcher called me to get me to pay more for delivery and I declined having the employees come in and set it up for me. I knew I could do it myself. The dispatcher lied to me and told me if I didn’t pay for set up they would drop it on my driveway and leave. The truck drivers told me this is a lie, they have to bring it in and photograph it. They even put it where I wanted it. Lying to consumers to get more money is bad business.

On Saturday, May 9th me and my wife went to the Amherst store to look for a matching set of recliners for our living room, where we were greeted when we entered the store. They asked what we were looking for, and a gentleman took us over to them and where we met up with Phil, who had helped us before, and he took over. He showed us several different styles of what we were looking for.

We purchased a loveseat recliner last year. After 9 months of use, the mechanism in one of the seats went bad. We contacted Ashley and were told that they needed pictures of the damage, the serial number, etc. After providing that information, we were told that someone would come to our house to inspect the damage. A day before they were to arrive, we were told that the seat could not be fixed and that a part would be needed. Two months later and several promises of a ship date, we still have not received the part. The latest date is now four weeks away, but who can believe that?! After this experience with Customer Service, I will not shop at Ashley in the future.

I purchased a king size adjustable base with mattresses (2 twin xl). The mattresses came in vacuum packed and one did not inflate all the way. I was out of town and they told my wife we had to keep it for a couple days to see if it finished inflating. We gave it a few days and my wife called and they acted like they never heard of this issue. They would not even come out to look at it. My wife had to send them pictures of the mattress. A few days later I called to ask when we could expect a new mattress, but they again acted like they hadn’t heard of this issue and we needed to send pictures. I sent pictures again and they said they have ordered a new mattress and they would call to schedule the delivery.

The sales experience was great, but the customer service after sale… horrible. We ordered a sofa, love seat, chair/ottoman. 3 of our cushions were delivered uncovered, 1 damaged. The furniture was literally dumped in our living room by delivery guys. The store manager said he would take care of the damaged cushion with a replacement but going into week 2, completely ghosted. We purchased from Ashley in Lagrange GA.

What you see at the store is not what you get.. The end tables had an orange tint. Nothing like what was in the store. I did not want them. They refused to eat the cost and charged me a 25% restocking fee plus a 50 dollar delivery fee on top of the original delivery fee. They are thieves. Don't walk away from Ashley...run. We were not treated as a loyal customer...I would like a full refund and will pull down this review.

Buying from Ashley Furniture was the absolute worst experience of my life. Purchased a bed frame on 2/1/26, did not hear anything until I called the first week of April. Finally set a delivery date of 4/25/26 330 to 630 delivery time. They showed up at 930 with an incomplete order. Then after fighting with customer service set up delivery for 5/9/26 and again 930 at night they showed up STILL missing the same hardware they were missing on 4/25/26. I mean this is HORRIBLE. Will be contacting corporate and will NEVER set foot in a store or purchase a product from Ashley’s again.

We recently purchased over $10,000.00 of furniture from the Ashely Furniture Outlet store in Carrollton, GA. Our salesperson was Alex. We were told our furniture would be in within three weeks. On week four, some of the things were delivered. They brought out the wrong sofa. The following week, our sofa was delivered, except the pillows weren’t delivered. We went to store and spoke to the manager, David, (he doesn’t need to be a manager of anything with his ass attitude), he said the sofa doesn’t come with pillows.

If I could give zero stars to Ashley Furniture, I would. I purchased this couch from their Charleston, South Carolina location just a few months ago, and it is already falling apart despite the significant amount of money I spent on it. I weigh 120 pounds, do not have heavy pets or children using the couch, and it has had very minimal use. A couch of this price and supposed quality should not show this level of deterioration after only a few months. The cushions have already lost structure and the overall quality is extremely disappointing.

1-Star Review – Very Disappointed with Service. Ashley Furniture Outlet, Roosevelt, Philadelphia PA. I had a very bad experience with Ashley Store. We ordered furniture from this store, and when the delivery arrived, an important item (the chest) was missing. At the time of purchase, the salesman clearly told us that delivery and assembly service were included. However, after delivery, the staff refused to help and said they cannot do anything.

Ashley Furniture does not deserve even 1 star. They have the worst customer service I have ever experienced. What should have been an automatic, fair, reasonable, and simple solution of refunding my money on the credit card I used to make a purchase of 1 Queen size mattress pad (that I NEVER received because they had to schedule a delivery since none were in the store) has now escalated from ridiculous to absurd. Instead of receiving a Queen size mattress pad, I received a King size mattress pad, which I returned, in person, to the store. I have texted, I have emailed, I have called. I have worked with no less than 6 "managers", non of whom have given me the courtesy of responding to this unfortunate (and stupid) situation. And I have YET to receive the refund they owe me. Oh, but I will. Trust me. NEVER, NEVER, NEVER again will I EVER be a customer of Ashley Furniture.

In 2017 Ashley Furniture Store on Eisenhower Parkway Macon, Ga I purchased a table and chair set and a side table to go next to the couch. The sales lady was Bonita **. We were promised delivery at certain times and never got items until late. The chairs to the table set wobbled and I called for Patrick the manager at the time for help but none came. I was promised by Bonita someone would come out and look and reorder new chairs. It never happened.

If I could score the review as a "zero," I would. Ashley Furniture is eager to sell their product but their deliver and customer service are deplorable. At the time of the furniture delivery, the delivery team spoke limited English. They refused to bring furniture into the desired room and spoke Spanish to the service team without translating to us, the buyers. All attempts to resolve this issue have been fruitless. Customer service has been rude and disrespectful to myself and my spouse. Ashley furniture charged us more than 30% of the original price of the item for "restocking" when they REFUSED to deliver the item. If you don't have doorways the size of a garage door and don't have a warehouse size open floor plan, don't bother going to Ashley Furniture. They do not have the skill to deliver furniture. I will NEVER recommend Ashley Furniture.

Counting our losses that ended with Grace Elsewhere in spending total just on a bed frame, head and footboard along with mattress and pillows at $7,600.95 on 5/24/24 for 44th anniversary gift to each other and still making payments to this day. After purchasing our $3,199.00 queen mattress (PROADAPTHYB2-Q PROADAPT HYB2), we didn’t sleep for weeks. BJ our sales rep traded it with a Steams & Foster Estate one time exchanged for $2,399.00. Again not sleep-able but not willing to use loss of money on exchange towards any other purchases in store. We ended up going to Engineer Sleep who gave us a huge deal because of our losses from Ashley. What Grace GOD gave Us but wanted to share our story with it all beginning at Ashley’s. Counting our losses that ended with Grace Elsewhere. :-)

I honestly wish I could give Ashley Furniture negative stars, because this has been one of the most frustrating experiences I’ve ever had. My order arrived with broken pieces and missing items, which is already unacceptable—but what’s worse is how they’ve handled it. Customer service has been completely unhelpful and dismissive. Instead of offering a refund or any form of compensation for THEIR mistake, they’ve basically told me to just wait it out while they “eventually” ship the missing items… in 2 to 4 weeks.

We bought a sofa and 2 recliners and have 0 kids 0 dogs...literally falling apart and ripped underneath and bought extended warranty and they said it's wear and tear and did nothing for us...it's cheaply made and I'll never shop there ever again.

Sales associate was great. Delivery was great. Started to see wear and lack of quality of all 3 pieces within 2 weeks. Cushions failing. Recliner leans to one side and is already losing support. Called CS- asked to return or exchange. Nope! 6 weeks later a technician shows up to assess problems. Tech was great guy. Tech was given wrong info and could not help. We will continue my quest- no results expected 😢😡. Stay away from them.

I recently purchased over $15,000 in new furniture from Ashley on Carolina Beach Rd. The sales people were fantastic. My problem evolved when I had one particular furniture piece delivered. Riverstone Logistics, the delivery company, forced the leather sofa up my two sets of stairs and heavily damaged the walls in the process. After multiple calls, emails and visits to the store, I reached out to the BBB for assistance. Ashley told so many lies, changed their story a few times and ultimately denied any responsibility for repairing my walls; it will now be my responsibility to repair my walls. I love my furniture but will never support this business again. I caution anyone about dealing with this company. Buyer beware!

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

Hello! I just had the best experience in Ashley Furniture purchasing my new mattress set, with Hind **. She is an expert sales person and I enjoyed her expertise. Thank you so much. Mary