Ashley Furniture Reviews

Worst customer service ever. Sold us a bed that with foundation and mattress was too high off floor (33 inches). Called next day and told wanted to return foundation. After many more calls over several days they would not do it. Spent thousands there over several months, but this is how we were treated. Never again!

If I could give this company a zero, I would. I used to shop here, but every piece of furniture I bought would fall apart within a week. To make matters worse, when I reached out to their customer service, I expected some kind of understanding, but instead, I was met with hostile and extremely rude customer service. I will never shop here again and do not recommend anyone purchasing from this company.

Terrible customer service. Bought a new recliner and it was damaged when picked up at store. Had to pay for Rep to inspect and still waiting on parts. Have been advised it could be another six weeks for parts to be delivered. Good luck trying to get corporate representative.

My husband and I bought a couch, chair and ottoman in April and not only did the cushions compress rapidly but the wear of the fabric looks like it's over 20 years old. We have tried working with them but they keep passing this issue on to other departments. They now claim that this is normal wear. If they think this is normal then that speaks volumes about their product They finally sent us ONE new cushion but that doesn't resolve the rest of the furniture ex- the other cushions, the ottoman or the arm of the chair and couch. We will have to be requesting repairs every few months. Keep in mind we hardly use this furniture and the look of it is unacceptable. I'm sure they wouldn't want this furniture in their home.

In June, I went to Ashley Furniture with the intent on looking to buy an end table and sofa table to match my remodeled living room and furniture. I found a set that I liked, however I was cautious about purchasing the furniture because I was worried it didn't match. I asked the salesman if I could return it if I didn't like it. When he told me that I could I trusted his word and purchased the furniture. Two months later (August), the furniture was delivered. I told the driver I didn't like the furniture because it ultimately didn't match the furniture. The driver replied that I would have to call the store itself and they don't handle those issues.

So in 2022 my husband and I made a significant purchase with Ashley. 1 large tv stand, 4 end tables, 2 leather recliners, 4 lamps, etc. In July 2025 the mechanism on my recliner broke no longer releasing the recline position. My warranty showed 1 year on parts and a 5 year limited warranty. I visited the se pdx location on 82nd. Was told Ashley store was now a franchise and I had to deal with corporate. So I sent in my info just to find out they discontinued the chair and was told they can't get parts for it!!! What awful customer service!!!! Funny thing is all the chair needed was a new cable to be installed!!!! My husband ordered the replacement mechanism with cable on Amazon for $10 bucks and it's fixed! I won't be doing business with Ashley in the future. They also asked me if I purchased extended warranty on the chair??? If so would they just of said, "Sorry it's discontinued"?????

Bought a bedroom set, it came incomplete, call customer service, no one can give me a date when the part will arrive and Ashley won't return the order. The dresser is so small!! The worst service ever received!! I will never ever shop with them again. No one even call to apologize.

Ashley does not disclose its return policy (no returns, refunds, or exchanges) until after the purchase is complete. The policy, located on the customer receipt, states that they do not provide refunds or exchanges. Of course, that's too late. They also do not return phone calls. I have left numerous detailed messages but have not received a return call from the store.

Worst customer service. Ordered a chaise online. It was wrong Color and configuration and damaged leg by driver when delivered door step. I didn’t open until weekend. I called right away. They refused to help. With return or exchange.

I would give them a zero if I could. Their customer service is the worst. I ordered several rugs that took two months longer than expected to come. By the time they came I had replaced them. NO ONE COULD GIVE ME A STATUS. No one let me know they would be delivered. Of course no one rang so I couldn’t refuse them. I returned them a month ago AND STILL DON’T HAVE A REFUND, CAN’T EVEN GET ANYONE TO CONFIRM I AM GETTING ONE. Hate this store. Do not buy anything from them!!!!

My husband and I purchased the Caitbrook storage bed cal king. This bed is the worst bed I have ever had. The quality of it is almost laughable. Every time my husband tosses or turns the entire bed moves and creaks. I would not recommend this product to anyone! The customer service department at Ashley Furniture is a joke.

I ordered a couch from their online store, the couch came in two orientations that you chose from left or right. The diagram was wrong and they sent me the wrong orientation…. That’s just the beginning. I called and waited for over an hour on hold. Finally got ahold of someone and I explained to the person who hardly knew English that I needed to replace the couch for the correct orientation. They set up a pickup and delivery, they came and picked them up but didn’t drop off the correct couch. So I called, was again on hold for an hour. Finally got a hold of someone and after about 20 min she said she would call back… Nothing. The next day I get an email from PayPal saying that Ashlee sent a refund but it was 700 dollars short of what I paid them…. I will NEVER EVER EVER use them again.. And I will get my money back!!!

Terrible customer service. I was supposed to receive a refund for a warranty I didn’t use. It was over $400 and when I called they said they sent me the refund via mail and sorry I didn’t receive it, but now it’s expired. Too bad for me. They said maybe if I come in and shop they will try to give me a discount. That’s insane. It’s MY money I’m asking for, not a handout or discount. I will not be back - but I’m sure they don’t care.

If you make a purchase at Ashley and give them you phone number and email, BE PREPARED. You will receive a barrage of emails and texts and calls as they promote the store and sales and finally try to schedule delivery. Don't believe anything the sales person says about availability and delivery. The AI (Artificial Ignorance) computer system will arrange that. The computer scheduling starts by offering deliver DAYS by text. No time range offered. The computer is very persistent at emails, texts, and phone calls to get a day selected. The caller calls from a call center in the Philippines. They talk fast with heavy accent so it is hard to understand them. They say "Dis is Maria with Ashley....' so fast you have to ask them to repeat. No Ashley Furniture, just Ashley said very fast. The phone connections garble the voices making understanding the fast and heavy accents even harder.

Title: Worst Furniture Experience – Stay Far Away from Ashley Fairfield. I normally don’t write reviews, but this one needs to be said. I purchased a complete living room set and additional items from Ashley Furniture in Fairfield, spending over $3,000. It’s been just 4 and a half months, and the furniture is already falling apart. The fabric is curling up like a bowl, and the quality is unbelievably poor — like something you’d expect after years of use, not just a few months.

Ashley Furniture has some of the worst customer service. Go somewhere else if you have to. I had a delivery scheduled last month July 2025. The furniture showed up with missing parts. They tried to get me to keep the furniture until the other parts came in but fortunately I didn't accept the entire delivery. Here we are in August and I am still waiting on our King size bed to be delivered. No word on when the bed will be available. A manager called me just to give me an estimation of a date that has come and gone. Everyone seems to be so rude and upset that I am inquiring about furniture I purchased which baffles me because I should be the only one upset.

DO NOT ORDER WITH THEM! In the last six weeks I have had:

I ordered a couch online, color called coco from Ashley's. See photos of medium chocolate colored couch. When it arrived it was medium to light gray. Ashley's deny that it isn't the right one but luckily my complaint was within 3 days so I wanted it returned. Customer service people again said I had received the right couch, I again said I wanted it returned and that it was nothing as advertised. The return pick up I was assured was scheduled for 5 days time and I was assured I was within the three days given to make a complaint and have a return which I was. I complained on the day I received it.

The Furniture that I received has served me well. However, when I have a warranty issue, they send me in every direction because nobody wants to handle another stores problem. The original store closed, and every store close enough tells me it's outside their area. So, if you purchase their furniture, you better make sure the store doesn't ever close. You will just get the run around until you're ready to give up!!!! I highly suggest finding a furniture store that backs their product no matter what store sold it or closed.

We received furniture ordered for our new home on a Friday night. The delivery people literally ran the furniture into the house, dropped it in the living area and ran out, saying they were late and behind on deliveries. Within minutes we realized the furniture was too large for our space so contacted Ashley to ask the truck to return and collect the furniture for a credit or refund. Even if there was a return charge we would have been fine paying that and said so. They said they would call the driver but the truck did not return.

I am writing this review to warn others not to waste their money on Ashley Furniture’s so-called Protection Plan. From the beginning, my dining chairs were wobbly and poorly assembled. I had a technician come out to tighten them, but the screws kept loosening again and again. Eventually, while sitting on one of the chairs, the wood cracked and broke because it was never properly secured. I filed a warranty claim, thinking this is exactly what the plan is for, but Ashley denied it. They said structural issues like wobbling, cracking, and loose screws are not covered. That is absurd. If a chair is defective and unstable from the start, how is that not covered under a warranty?

I really have nothing good to say about my sofa purchase from Ashley. First of all, the delivery schedule was a mess, and you cannot speak to a live person. The bot kept asking me for a delivery date only for them to keep cancelling the date. This happened 4 times and after that I finally cancelled my 2nd order. The first order was my sofa; it has got to be the worst sofa that I have ever bought. I actually get more comfort from sitting on my floor and this is usually what happens because the sofa is so uncomfortable. I have only made 1 payment, and I am about to put it out in a garage sale or donate it. This was a total waste of money. I asked if I could return it after a week and was told NO. Therefore, I am stuck with it, and I am at a loss of $400.00. I have cancelled the credit card because I don't see me purchasing anything else from Ashley's. Thank you for listening.

I ordered three items for delivery and purchased the "White Glove" delivery service for $99.99. I purchased that because I was unable to carry the items upstairs. The invoice clearly states that there were three terms for the "White Glove" delivery. Two of the items (nightstands) arrived by FedEx in a few days. I set them aside for when the dresser was delivered and all items could be "...placed in the desired room, assembled, and packaging removed..." When the dresser arrived, and was placed, I showed the boxes to the delivery team, and they said "not included", " we don't know anything about that". Even after showing them the screenshot of the items and invoice, they had to be cajoled into at least carrying the boxes upstairs.

The first recliner was damaged so they sent a replacement. We have used this power recline "leather" loveseat 4 years 5 months. It is not leather. The seats are tearing and it looks horrible. Will never buy Ashley again.

I bought 2 expensive recliners and they were just delivered yesterday. I absolutely love them but today found a competitor that has the same exact chairs for $ 70 cheaper per chair!! When I went to the store where I bought them, they wouldn't help me at all and the store manager just brushed me off and told a sales associate to take care of me, who has no authority to price match at all. When I contacted customer service on the Ashley's website, they said they can't price match from anyone but Amazon. I also had $ 5,000 of furniture in my wishlist on my account to completely furnish 2 other rooms next week, and they were willing to lose that over $140 for a price match. Ashley's has horrible policies and customer service and I wouldn't recommend anyone buy from this company, they don't have any problem scamming customers!!

I initially had a great experience at The Ashley Store in Sanford, FL, thanks to the excellent customer service. They made the process of shopping for and buying a sofa enjoyable. However, when a family emergency arose a few weeks later, I needed to cancel my order. Despite my request, I have been met with significant resistance; they refuse to cancel the order and keep insisting on providing delivery dates. This is unacceptable. I need this order canceled immediately and a full refund issued so I can address my urgent situation. While I had planned to purchase the sofa again once my circumstances improved, this experience has left me deeply dissatisfied with their customer service. I will be taking my business elsewhere.

I purchase a Tempurpedic mattress at the Ashley Homestore in Plano, Texas. The sales reps were kind and professional however, they were deceptive in selling me the mattress under false pretenses on the return policy. Not only did they mislead me on the return policy but also on explaining the credit limit policy (Synchrony). To further explain, Ashley has a no return policy on all furniture that is delivered (something the sales staff need to make every customer well aware of), however, on a Tempurpedic mattresses, they have 90-night sleep trial. If you are not completely satisfied with the mattress you can exchange for any other mattress that is equal or more in value. You just have to pay the difference. Well, since I bought the top of the line mattress, I could not return or exchange anything. Even though the sales reps repeatedly stated I could, after testing it for 30-days. Well, that was a complete lie.

This is specific to the Fremont, Ca store. I went in to the store looking for a sleeper sofa and left empty handed on purpose. Our sales associate was condescending and rude from the moment he swooped us up from the door. The sales associates are given commission which explains why on purchases which is why he was pushy in getting us to purchase an item. We ended up leaving the store due to his demeanor but then coming back after lunch because I needed the couch and can get over some poor service as long as I get what I needed. Again met with a same flippant, condescending attitude and the sales associate would not honor the 25% off that was listed on the couch stating that it didn't apply, that I would need to purchase more items. I read through all the details on the 25% offer and no where did the paperwork say I had to purchase more than one item to get the 25% but he kept saying I did.

We bought a kitchen table from Ashley mid-May. The first week we had it, I set an empty QT plastic cup on it for an hour. When I picked it up, a blemish was on the table. I called and filed a claim with Extend. Extend refused to pay it stating "manufacturer warranty". Went to Ashley store where I purchased it and they claimed it was Extend's issue. This went on for 2 months. Neither company wanted to take responsibility. Open ended conversations with both parties where they ping-ponged the responsibility back and forth.

I paid $469.99 for a 5-year protection plan and they did not honor it. My 5-years isn’t even up yet. They made it sound good but it’s really not. They come up with all kind of excuses when you try to file a claim. The protection plan is a scam!! Never again. The store in Tampa 2915 N. Dale ** Sucks.

Worst place to buy furniture from, hands down, nobody is worse than this place. We ordered furniture for our basement 5 years ago, spent over $6000. Was given a delivery date of 2 weeks and we were fine with that. Furniture took over 5 months, yes you read that right, 5 months to arrive! We were told there was an issue at the warehouse. Asked what the issue was exactly, never given an answer. Was told a couple months in that two pieces of our sectional were in, there are 5 pieces altogether, did we want them? No, I want the whole couch, not 2 pieces. Please ship it all together. Fast forward to this year, on July 17th, 2025 we went into the store to look at 4 simple bar stools. Found the ones we liked and thought that must have been a "one off" before and lets give them another opportunity. Told the salesman about our last experience and that we needed these stools sooner than later.

Ashley Home Furniture is a sham! Shopped there for the first and last time ever in May of 2025. Bought a $750 chair from them that came with issues. It was nothing like the chair I tested in the store. I tried to give it some time to see if the kinks would work themselves out but the issues only got worse! The chair is impossible to lay back in as it shoots up with the slightest of movements, the feather pillows that serve as the arms, lose their shape quickly, it clicks, creaks, and squeaks incessantly despite our efforts to lubricate it. We had paid for the warranty which was a joke!! Apparently the warranty doesn’t cover shoddy craftsmanship—says so specifically in the fine print that they fail to tell you when purchasing. So, needless to say, we are stuck with a chair I despise and we will NEVER shop at another Ashley Furniture store again.

I bought a sectional couch set in February. They damaged my front door which was stained fibreglass. Replaced it now and they will not compensate me for the damages even though they acknowledged that they damaged it. Now I am out almost $6000 dollars and I will have to waste time to sue them. What a awful customer support team

I’m not gonna lie, Ashley sucks, ordered a bed frame since my abuelita is coming down to my house, and the entire thing was a mess. The bed came with scratches, missing screws, and the instructions were terrible!!! They gave us picture instructions which showed you one step and then skipped to a completely different step! It was very overly complicated! I called them and they said they could send someone out for $200 to build it!? I’m sorry but that is INSANE.

My husband and I purchased a bed set from Ashley Home Furniture about a year ago. We specifically chose what was marketed as the highest tier of furniture quality available—the most expensive and supposedly most durable option Ashley sells. We were excited to invest in something we believed would be long-lasting and high quality.

I purchased a Beauty rest mattress at the Moana Lane, Reno NV store. Nick, the salesperson, was very knowledgeable, patient, and friendly. I got a good price on this purchase. I highly recommend this store. A pleasurable experience.

Received two different style recliners with different switches and one is broke! Asked for a replacement so they match, not a repair a replacement. The care service is an absolute joke! The store wasn't much more help. Worse decision to buy any of the products!

My car was hit in my yard by an Ashley Furniture truck out of Foley Al and I live in Crestview Fl and did I say this truck just drove off and I would not have known if it wasn’t for my Ring camera. I did all the research with the help of the police and trust me this place did nothing for me especially a Mr Ron ** who lied. Didn’t call their insurance company. I had to file a claim and do everything on my own to get my car fixed. People beware and on the lookout for these trucks as they protect their drivers even when they wrong committing a hit and run. This place is the worse.

Bought a recliner and it broke down (needed parts to repair the chair) four times, in 1 year. Some of the parts took 3 months to come in. Ashley states the problem is with the assisted living center power, not the chair. I have never had a problem with the power in my apartment. The ALC checked everything and stated the problem in not on their end. I wrote CS, nothing back for one month, wrote CS second time, response was someone will get back with you in 24-48 hours. Months later, still crickets. DO NOT BUY FROM ASHLEY FURNITURE!!

Worst customer service ever. I lost a part to my bed while moving and have spent 3 months going in circles with different departments who can’t help track down a part that some say was delivered and others say wasn’t delivered. Appalling… they’ve lost my business for life.

I’ve never had a worse experience with a furniture company. I ordered a King Bed on June 7, 2025, and after two failed delivery attempts, almost 2 months since I paid I still don’t have a bed.

We bought an electric recliner from Ashley Furniture in April 2025, and it took 8 weeks to get it after several calls inquiring about receiving it. three days after it was delivered screws began falling out from underneath the recliner, so we called and asked for repair. It took a month for anyone to show up and when they did, they took the recliner apart and then realized they did not have the correct parts, so they left and said they had to order the parts. It has been a month since they were here, and no one calls or returns calls about the issue and everyone we have talked to has an I don't care attitude. I mean they talk like they have no intention (other than the repair guy) of making it right.

My experience with Ashley’s Furniture started off great. The salesperson I worked with was helpful and professional. However, when my furniture was delivered on July 19, I noticed after the delivery team left that the bed had no latches underneath, which causes it to sink to the floor. I immediately contacted the delivery person and my salesperson, who advised me to call customer service. I did so and was told someone would follow up within 24 hours, yet no one did. I called again and explained that my son can’t sleep in the bed because it’s not properly supported, but I still received no response. I also reached back out to my salesperson but have heard nothing since.

On 5/31/25, my husband and I purchased a sectional, a cocktail table, and an end table from the Albany, Ga store. Our sales rep, Noel, was AWESOME! 2 weeks later our furniture was delivered and that's when the problems began. The delivery guys cut our sectional when unwrapping it. 2 days later when we discovered the cut, I called Ashley. To this day, 7/24/25, our sectional has not been fixed. Ashley insisted on sending us fabric and having a tech come to recover it. Problem was, they couldn't get a tech to ever call and schedule an appt. I had to continue to call about not hearing from a tech. I even had one rep from Ashley to tell me to give the tech 24 hours to call me and if they didn't, I should call them.

I ordered twice and it was declined for no reason while my card was charged. The online system is totally useless. The local store has a completely different price for the same item. Extremely frustrating experience.

Horrific customer service! Every time I was told I would get a call 24 to 48 hrs and not one call back! Bought a chaise couch and side arm. Felt like a piece of wood with no stuffing at all..It’s horrible! 2 months later and still not resolved! I really want my money back at this point! I’m so disappointed because I saved for so long for this couch! When I spoke to supervisor or manager she didn’t seem to care what I was saying! They should offer a refund at this point! Do something!!

Went to the store. Bought a rug. Ask the sales person if I can return it if it doesn’t work and she said yes, they will not take it back. It’s only been a day so I will never shop at Ashley Furniture again.

Terrible customer service. I purchased furniture on 5-30- 25. I paid almost 4k. They charged me 309 dollars for delivery, I suppose to get the furniture in 2 weeks, but got nothing. Finally they they rescheduled July 12th. They showed up BUT and can not deliver because the street was too narrow and was unsafe to unload the truck. The driver left and I have to rescheduled for next week. The day arrived and the furniture was delivered but missing some of them the staff did not know anything, I have to call the 800 number just to find out the furniture was a back order and have to wait one more week July 24th -. Is a total joke.

Beware Ashley Furniture's promotional credit marketing. I made the mistake of getting pre-qualified, selecting a couch to buy, and then when I got home, realized it wouldn't fit where it was needed, and I cancelled the order within a few hours of leaving the store. That was May 30, 2025. The store cancelled the delivery but not the charge on the Synchrony credit card. It's now July 20, 2025 and I've been watching the account on the credit card to see that the pending charge comes off. It still hasn't.

Absolutely the worst experience I have ever endured with a purchase. I used their online store to purchase a king bed frame, queen bedroom, 2 twin frames and a dresser. The day of delivery, I waited at the home from 3-7pm (the window given), however, no one showed up. I contacted the driver attached to the order and was told he had two more stops ahead of me and would be delayed by 2-3hrs. Why did I have to call to be updated that the commitment was not being met. No way was I waiting to have strange men in my home at 10pm..I called customer service to seek a resolve with ask of next day delivery. The circus of speaking with online customer was horrible. I was told they would create a ticket and get back to me, which they never did.

Rob was very helpful, and knowledgeable about the products. He answered any questions I had, and was very personable. I also appreciated that he didn't try to tell me that a more expensive loveseat would be better. He helped me to stay within my budget, and with what I liked. I highly recommend him.

Worst place to buy furniture. I wished I read the reviews before buying. Couch started ripping. Called the protection plan. They will not cover it and they asked how big my whole family was. We’re not even fat people and they already went to assuming that it was us. Their furniture is made cheaply. Do not buy from Ashley‘s Furniture or nothing but great things to buy from Costco and Costco has really good customer service.

I have always purchase the warranty for any item that’s over $500. Ashley Furniture has been nothing but a nightmare for over 3 months since I opened a claim due to the side arm to the expensive couch worth 5K broke. They keep giving me stories, nonsense that the claim is pending this that. I will refrain from buying their warranty because it is not worth it. Go elsewhere. I have bought furniture from big lots in the past very good quality. Stay away from Ashley!!!! And their fraudulent warranties!!!

Purchased a Love seat. Pricing and everything went well. Even got talked into extended 5 year warranty. All went well until after delivery. Encountered problems with original set up. Tried to get service call to check and correct problems. Was told by customer service they needed me to send them picture of problem. Could not send picture because the problems could not be photographed and a picture just of the love seat would show nothing. The lady insisted I send photo. I again said I couldn't. I asked for manager 3 times and finally she said her supervisor will get in touch with me. Has not so far.

Ashley Furniture has the worst customer service I've ever experienced across any industry. I went to them knowing what I wanted. The salesperson and manager upsold me on everything I planned to purchase, promising it would give me the best pain relief, and they knew I was desperate. I woke in severe pain and left-sided numbness after a few hours of sleeping on the 15" mattress and king-size zero-gravity frame they recommended. (There was no weight on the other side to counterbalance my weight.) It took me disputing the charge and three months to finally get the Nectar 12" mattress and XL twin zero-gravity bases I went in for.

Short version: TAKE YOUR MONEY ELSEWHERE. Long version: couch ordered, couch delivered 2 months later, immediate damage noted and reported, unprofessional delivery company with poor assembly, inspection scheduled 30 days later and damage confirmed + documented, no communication from Ashley, 30 days after inspection resolution team replies (originally stated resolution will occur 72 hours after inspection); refund offered as couch cannot be returned to factory standard, couch picked up again unprofessional delivery company, no communication from Ashley after couch is in their possession, I have to call again (at this point numerous hours have been spent calling and following up) - after escalation Ashley confirms refund within 72 hours.

Tameika was absolutely AWESOME! She gave me room to shop without trying to oversell. And she checked in on me to assist even before I could ask. A very peaceful, enjoyable experience because of her. God bless!

Absolutely appalling experience with Ashley furniture. DO NOT GET DELIVERY SERVICE. I purchased my sectional couch from Ashley Furniture on July 6, 2025, in St. Louis, Missouri. At day of purchase we were scheduled to receive the couch on July 16. On Tuesday the 8th, they reached out to see if I wanted an earlier delivery date. It was then scheduled to be delivered Thursday July 10 between 330-630 (after changing the delivery time 3 times prior.)

I need to start off by saying that the customer service in store is great in both the Hamilton Mountain store and the Brantford store. When buying they were accommodating and worked with us on a price as we bought multiple items for a significant amount of money. In total we bought a large couch, a recliner couch and a large dining table with 6 chairs. We also paid for the ‘white glove delivery service’ ($269.99), the 5 year protection plan ($999.99) and with taxes the total came to just shy of $9,000. By far the most I have ever spent on furniture.

WARNING Ashley sell damaged and low quality goods. They will not stand behind the product. They cannot repair any damage, even though they say they can. We have been dealing with them for 4 months and still have not received an undamaged table and chairs. 3 Tables and 24 chairs later and we still do not have a complete undamaged set. RUN FROM ASHLEY if you value your money.

When I purchased I was told I could pick any delivery date up to 90 days. Since we were building our house I had to wait for the exact date. Once I had that date I called to schedule. I was told I had called too early and I had to wait until a month out. I called exactly a month out and was told my date was no longer available because of too many deliveries. Spoke with a manager and he wouldn't help me either.

We purchased a living room suite in Nov 2024 and received in Dec. We bought the extended warranty. Starting having issues with the couch march making poppling sound when you reclined and cushion didn't really having padding. They came picked it up April 12th and we was told they would bring it back April 18. April 18th came and no couch, the store didn't even call to tell us they wasn't coming. I had to call them. Here it is July 14th and still haven't got our couch fixed. Very disappointed we will never buy from there again. Having too much trouble trying to get this matter fixed. Especially since we paid a lot of money for extra insurance.

We bought a left and right set of recliners for $2800. The right side failed, it had a deep depression, lack of support in the rear corner making it EXTREMELY UNCOMFORTABLE! They came tried to fix it, that failed. They replaced it. The newer on failed in the same way. They are refusing to replace it. THEIR FURNITURE SUCKS, IT'S OVERPRICED FOR THE LOW QUALITY. I AM FURIOUS ABOUT THIS EVENT AND WILL BE GOING TO STORE TO COMPLAIN, If I get no results I will hire a lawyer and sue for violation of the “Lemon Laws”. DON'T BUY THEIR FURNITURE. IT’S GARBAGE!!!

I purchased 2 couches and 1 recliner from Ashley Furniture and then found a lower price on Amazon. I tried to price match, but the store told me they do not match from online retailers; so, I called corporate who stated they price match but then told me for my price match I had to do it through the store I purchase from because they only deal with online price matches at this number. The policy clearly states they price match but all they did was pass me back and forth, so the 3 days return policy is exhausted, and the Amazon sale was over. I left messages with the salesperson (Auriella) on Dysart Road, and she never returned my call.

My husband and I went to the Ashley in Fort Worth on City Lake Blvd and were treated so poorly that we may never return to an Ashley store again. When we walked in the door, a woman greeted us and began to explain things to us. We knew exactly what we needed and didn't need any help. We began to walk away, and she followed us and continued to talk to us. I turned around and told her "really, we don't need any help, but thanks." As we continued to walk, she continued to follow and talk! I turned around again and asked her to please let us let her know if we need help with anything. SHE STILL CONTINUED TO TALK OVER ME.

In store experience was pleasant - which is typical when they are trying to sell you something. The delivery experience has been terrible! Delays on both pieces of furniture, inadequate and misleading communication, customer service can only assist with scheduling (so not really customer service), and in-store personnel refer you back to customer service number. Once they have your money, no one is willing to deal with delivery issues!!! I will not be shopping here again.

I bought furniture in Ashley; I took protection plan by paying additional 15% on top of the furniture; protection plan is a scam; they don’t cover any damages; they create stories and reject claims. I have very bad experience on the Ashley protection plan.

I purchased a sectional from their top tier line. It was very poorly made. Not even 30 days and pieces won't stay connected, cushions are sagging recline won't recline. The warranty service we purchased seems to be a joke as I can't get anyone to help. They have a text message procedure that is not escalating my concerns. Don't waste your money like I did.

We bought, paid in full, a couch and loveseat recliners back in February 2025 - Upon delivery discovered that one of the headrests recliners didn’t work- The delivery people told us to call and Ashley would send out a new section- They didn’t- They insisted to order a new motor, which took about 3 months to get, then waited for a repair person to come out- That wasn’t the problem- Repair guy ordered a new switch which took another 6 weeks to get- New repair guy came today and got the headrest to work but Ashley sent the wrong switch!!!🤬 I would give this company a big fat ZERO- NO STARS but that’s not an option- so beware, don’t buy from this company!!

We purchased a $3000 from Ashley two months ago and the material on one of the seats is coming apart. I’ve sent them pictures. I’ve shown them where the thread is literally coming apart and they will not honor the warranty. They are saying this is pilling and is normal. If it was normal why aren’t any of my other seats doing it? Stay away from this store. They are NOT to be trusted with what they say.

This rating should be zero stars, but they don't offer that option. This place is the absolute worst! Sold us some crappy kitchen chairs. They wobble like crazy. They sent a technician out who basically told us he couldn't fix them and good luck. Then filed a report saying they are up to standards. I called Ashley and asked them to replace the chairs and they refuse. They just keep wanting to send technicians out. Their service sucks! Their products suck! Run! Do not walk from this place. You will be sorry if you end up buying from them. If you are foolish enough to buy from them, don't waste money on an extended warranty. They will not honor it.

Absolutely a terrible company and not customer service oriented. They have a zero return policy even when the item is missing parts and damaged. It is not possible to reach the local store by telephone, as all calls go through corporate. We bought a storage bench March 2025. It finally arrived May 2025, but was missing the support legs and hardware to attach the legs. We have been battling since May and continue to receive emails from customer service that the legs and hardware are on back order. So what this tells me is that the seller shipped out a product and where aware pieces were already missing. Who does that? So now we have a storage bench that cannot be properly used and who knows when we will receive the back ordered items. Shame on Ashley Furniture for such poor customer service and products!!!!

Be sure and read the fine print. We purchased a sectional with two extra pieces to add to it. When it arrived the extras wouldn’t fit. We were then told all sales are final. No returns. I would not have purchased from them if I knew that. Extremely disappointing.

I would give this place a negative rating if I could. If anyone is looking to buy furniture from this place do it at your own risk. First off they won’t exchange or take returns on furniture once it’s inside your home. Which the salesperson Wajid Hussain (Schaumburg location) never explained to us. I’ve purchased $4,000 mattresses and they were willing to accept an exchange after a 100 days. Than this scam artist salesman sold us a rug that was out of stock with no idea of it restocking just so he can get a sale. It’s been over a month now and still no rug and at this point we just want to cancel this order and even just that we’re still trying to get a resolution from Ashley.

I went to the Maplewood MN Ashely after moving to the area from our of state. I have never experienced such good customer service. Lizzie took care of everything. I came with nothing so I needed everything. I walked through the store during their 4th of July sale and Lizzie helped me with everything I was looking for. I highly recommend this store and Lizzie she is the best!

Veteran review. Customer service was horrible… Talked to several virtual agents and 6 different people over the course of an hour to have nothing fixed. All for just a delivery address change. Kept getting passed around and giving the same info over and over, and before customer service says, "Sorry for your bad experience. Will look to improve the situation…" No you won’t get back to treating people like people!

When we purchased the desk, we verified with the saleswoman that the desk would be assembled when delivered. She checked with her manager and we were assured that the desk would be assembled upon delivery. However that was not the case and the delivery personal dropped off the boxes and left without assembling the desk. I immediately contacted customer service via phone and internet, letting them know how unsatisfied I was and to this date have not received a reply. I will NEVER walk into an Ashley furniture store again.

If I could give zero stars, I would. This company has completely failed to meet its contractual obligations, and the customer service experience has been nothing short of frustrating. From the beginning, I found myself having to chase them down just to get basic updates or answers. Promises were made—none of which were kept without repeated follow-up on my part.

Replaced a 10 year old leather love seat we got from Ashley. Valley View Blvd Roanoke store was great. The problem arose with delivery. Scheduled for 7/3, no call no show. Told it would be here 7/5, nope. Finally arrived 7/7, delivered by a store manager and a manager from Lynchburg. Why? Because the manager gave me his word. Store personnel, including JJ, great. I will only purchase again what I can load and take home with me. Again, these managers went above and beyond in the name of customer service.

They sold me furniture paid cash was told 3 days later not available. Did not offer any viable options. Was given 4 different phone numbers to call. Was told I had to wait 10 to 15 business days to get a check back and I had to wait 72 hours for them to “review” my case first. They fraudulently took my cash and sold me something not available and there is NO ONE that I could talk to or email to speed up the process. How Ashley can stay in business with service like this. So upset. I could not even get them to fix my name they spelled incorrectly. Have to wait for an email. Which they don’t know how long it will take to get email.

THE WORSE EXPERIENCE EVER WITH ASHLEY! Be aware of buying large items online as they make it very painful to return them. Not only you have to email a bunch of photos to them using 360 degrees view(!), you also have to send the unwanted item back via UPS or FedEx at your own cost. And it’s very expensive. I paid over $400 for the bench and over $200 to send it back. I lost 50% of what I paid for no reason! This is a robbery! I just thought in our digital era, when shopping online has become an inevitable part of our life, store with big names like Ashley should make it easy and budget/logistics friendly to return items if they didn’t work out in the room. Like Amazon does! What a huge mistake it was to put my trust in this company! It was my first time buying from Ashley and I will shop there again!

⭐️⭐️⭐️⭐️⭐️. Chris ** at Ashley Furniture in Onalaska, WI is the definition of a *Trusted Advisor*! From the moment we walked in, Chris made us feel welcomed, heard, and genuinely cared for. He never pressured us into a sale—instead, he listened closely to what we wanted, asked thoughtful questions, and guided us with clarity and honesty.

I'd give less than 1 star if I could. Their furniture broke after a year. Their warranty expires after a year so they wouldn't fix it. They offered me an extended warranty at the time of purchase which the company is a scam and wouldn't fix my couch either. Guardian I think is the name? They have bad reviews also. If you want to waste money, go with both of them. Not worth it. I won't be buying from Ashley Furniture ever again.

I purchased a reclining sectional from Ashley Furniture in Salt Lake City, UT in July 2021, along with a 5-year extended warranty. The couch is rarely used (it's in our downstairs area), but on April 28, 2024, someone reclined and the back of the couch snapped and the frame broke in half. I immediately filed a warranty claim on April 29, emailing photos and a copy of the invoice to **, the third-party warranty provider Ashley contracts with. But from the start, nobody took ownership of the issue.

I purchased a recliner online for my 81 year old mother who no longer can go shopping in the stores. The customer service regarding delivery was lacking to say the least. Even tracking on FedEx, the recliner arrived on the wrong day. As for the recliner, it is nice but very hard to recliner both open and close. The fabric is also very uncomfortable and scratchy. I requested to return. It took a chat, a phone call to get someone to reply in 5 days only to let me know I have to shipback to them and pay for shipping which would be over $100. THEY DO NOT accept returns to stores. I am still considering what to do. The one thing I know for sure is that I will NEVER buy from Ashley Furniture again.

Today we visited the Eshli store! We bought a wonderful mattress and a kitchen table with chairs! Den ** helped us with this! A very pleasant, responsive seller! If you need help choosing furniture for your home, come to this store

The sales person was actually very happy-go-lucky person as was my experience up to that point. They did not have the couch in stock that I wanted but agreed to show me a couch that was made exactly like mine. The extra firm cushions the strong seating so there's no sagging was all what I was looking for. Unfortunately that was for all the good stuff. The price of $599 ended up being almost $1,000 after all was said and done. The promise to deliver my couch within 2 weeks did not happen nor did I receive a call after calling them. hey said they had not received the couch yet from the manufacturer. That's what I learned there were no refunds and the most I could hope for would be to pick a different couch. Two weeks later still no couch and no phone call.

The shopping experience was great but I was told it would take 3 weeks for delivery of the couch I purchased. After waiting 3 weeks, I received a call from them stating they couldn't deliver it at this time and had no set delivery date. I waited another week with no follow up call. I called them and was told I had to wait 2 more weeks. A total of 6 weeks. I did not trust that it would be delivered after 6 weeks so I had to demand a refund. Don't trust them when they quote you a delivery schedule. They are lying to you.

Ashley is one of the worse company I have ever made business. I bought a dining table for $2000 3 months ago and it's falling apart. They don't want to give me credit for something different. They want to repalce it for same item. I don't recommend ashley at all. I will sue them..

Great shopping experience. Salesman, Jeauvon **, was knowledgeable and was able to suit my budget. I was in and out within an hour, no pressure! Totally great experience. Delivery was quick and did not leave me hanging all day, received timely texts letting me know exactly where driver was at. They were in and out and very gentle with my walls and other furniture. Overall, a great experience and will return for future needs.

Ordered and Paid in full over $2,000 for sofa on June 28, 2025. Supposed to be delivered 2 Jul to No avail! This store has stolen my money and Not delivered purchased sofa. Salesman and General manager just keep lying about guaranteed delivery! Salesman entered wrong customer information which is Not my problem! STAY AWAY from Ashley Furniture!! They are dishonest and a SCAM!!!

Terrible service! Cancelled my delivery twice and still haven’t delivered my furniture and customer service says, it got cancelled cz warehouse would send you text to confirm and we never received any text. What kind of policy is this? Is we have scheduled then directly send the furniture or call or leave a voicemail to call them back! What is this text thing that they don’t even do properly.

Bought my first new couch there in Dec 24. In May 25 the power lifter motor quit. I am STILL waiting on repair on July 2. Their warranty repair is a JOKE! And they WON'T take the couch back. Many phone calls, more no shows. No phone calls from the regional manager as promised twice. Now my part will be delivered to my house mid July and THEN I'm supposed to wait another week to 10 days for their tech to show up and fix it! ABSOLUTELY FRICKEN RIDICULOUS!!

We purchased a sectional almost 3 years ago, with a 4 year warranty. The recliner mechanics started to malfunction almost immediately. (3 Recliners) Not only did they not only deny responsibility, but couldn't even locate our warranty even with proof of purchase. Once we made it through those issues and finally found who had the warranty, they denied it because they say the issue is due to abuse. There are only 2 of us in our home and can in no way be called abuse when the mechanical part refuse to work. We wasted 3,000$ on cheaply made furniture, unorganized and ignorant employees and are stuck with furniture that you can't even close the recliners. Don't bother with this company.

Just bought a living room suite from Ashley's. I was not home, but left my neighbor at home to let them in. I arrived home 29 minutes after they left. Guess what wrong sofa. I called them and they told me there wasn't anything they could do. Since they had left the site it was now ours. **. Went to the top management and got the same response. Unbelievable. I'm an idiot I bought a bedroom suite from them 2 years ago and 2 drawers still don't open. I must be a complete idiot to have went back. I hope they're reading this because I'm taking a razor blade knife and go to the store and cut a few sofas up. Let's see who gets the last laugh. I'll send some pictures, so you know it's me. After reading your reviews it's time people fight back and tear your stuff up.

I ordered a loveseat and ottoman. After arriving home, I noticed they had ordered a sofa instead. I immediately called the store back, and was told they would change the ticket and refund the difference. NEVER did they refund the difference between a loveseat and sofa. Then, I received a text that only a loveseat was going to be delivered. I guess they conveniently forgot I paid 400 for a loveseat. At that point, I just wanted to stop the transaction and receive a refund. Good luck with that. I had not received the furniture and it would have been simple to cancel the delivery and refund my credit card. It was an a nightmare. Everyone pawns you off to someone else, and now my credit card company has filed a grievance. Worst customer service ever! Don't go!

We purchased a king mattress and elevation foundation back in February and finally had our problems resolved in May, but only after Ashley’s discovered that we put a hold on our credit card purchase! We spent hours upon hours talking to their resolution team and got lots of different answers from lots of different employees! Will never shop there again! Also, Ashley’s has a no return policy that is hidden from customers. Went into O’Fallon store to talk with manager who pretty much said too bad for you, not my problem!! Our problem started because Ashley’s had their mattresses labeled wrong and sent the wrong foundation. When they agreed to send elevation kit their employees had no idea how to install it, took 2 hours to complete.

Promised delivery on June 28. Waited all morning to find out when they were gonna deliver. When I finally got a hold of someone which took 45 minute, they said my delivery was moved to July 5. Nobody called to tell me my delivery date was moved, and nobody apologized or made any effort to make this right. They use a delivery company that's not associated with Ashley Furniture, so the delivery people don't care about your Ashley purchase.

I purchased 4 white counter night barstools from Ashley Furniture. We decided to pick them up from the warehouse because we’re having a party & wanted to have our home a little more finished before the party. 2 days later we were able to pick them up. My husband had to take some time off work & it took a while for him to get into the warehouse for our stools but he got them, got home to put them together & we discovered that they gave 2 of the stools we ordered & 2 similar stools (they are brown). I immediately reached out to the sales guy that said if anything was wrong he’d take care of me, when I reached out he told me to text the number I used to schedule pickup.

NEVER AGAIN!!! I would give a 0 if it was an option!! Worst customer service I've ever experienced!! Couch delivered with what looked like a cut from an razor blade on the headrest. The delivery guys were inside my home for less than a minute, which didn't allow me to examine the couch in their presence. Went back to the store 3 days later (first chance I had) and was given a card to call about the warranty and the man who gave me the card said "They may say there's nothing they can do about it because I didn't report the issue within a 72 hours"!!! WTF?!?! I finally had the couch replaced free of charge after several phone calls and a lot of yelling/cursing (by me). I'm pretty sure they just wanted to get rid of me once they realized that I wasn't going away. The store is located in Lexington, KY in Hamburg. BEWARE!! GO ANYWHERE ELSE FOR YOUR FURNITURE NEEDS!!

This was the biggest mess I have ever seen, I emailed you this morning and said I was driving down there today to meet the driver, we live in Waco, which is 3-1/2 - 4 hour drive from where our lake house is, I took off of work early today had to have 2 people cover for me, arranged someone to come to our house in Waco to take care of our pets. Drove from 11:00 am till 3:15 to get to Conroe to accept the delivery, used nearly $80.00 in fuel and $80.00 company back, no one ever called me to tell me the driver was on their way to deliver the furniture, at 5:30 I called the store in Conroe, the first person I talked to said “oh they are not coming today”. There was a delay, I asked so it will be later today. He said no, it will be delivered 07/10 - 07/12.

We bought a sofa and loveseat from Ashley Furniture in October, 2020. The love seat had very light use. We used the sofa as our main seating area. The loveseat started to be used more in January, 2025. All of the sudden every time we sat on it we would hear a noise. It never occurred to us that the frame was breaking and falling apart every time we sat on it until we felt it give way, and break in two. We were in shock as everything seemed to be in perfect condition. We contacted Ashley customer service and sent pictures of the broken wood and other areas it was starting to go. We also sent a full picture to show how well the outside of the loveseat was to prove this was not due to misuse.

I recently made a purchase with Ashley Furniture. The barstools ended up being too tall for my counter. I reached out to Ashley furniture and was advised if I need to send them back, that I have to pay for all the shipping. The shipping is close to what I paid for the chairs. So I’m returning an item and still basically paying for the item that I don’t have. I don’t believe that’s good customer service. I was honest regarding why I was returning them, when I could’ve said it was damaged and sent it back that way. I expressed this to the representative. They basically told me “oh well that’s that”. I will not be using Ashley furniture in the future. Customer service goes a long way and gets repeat business. I don’t feel like that was good customer service more than I was treated like a person rather than just a number.

I ordered a sleeper sofa from Ashley in March, which was supposed to include two decorative pillows. The couch arrived three weeks later, without the pillows. I contacted Ashley right away, and they assured me a service order had been placed and the pillows would be delivered in May. May came and went with no delivery. I then received a text update pushing the date to mid-June. It’s now the end of June, and I’ve been told the new estimated arrival is sometime in July. After finally reaching a customer service manager, I was informed that the pillows are out of stock. Seriously?

UPDATE: TWO WEEKS LATER Received $1100... We spent $2182. This is absolutely unacceptable!! The store blocked my number from calling, but was able to call from work no issues?? I have filed a complaint with the BBB! I have also contacted two TV news stations to do a story!! I want the remaining amount!!!! I was so excited to purchase the Maggie sofa and ottoman and another rocker/recliner. The items were delivered to our condo on a Thursday and the two delivery guys absolutely refused to even attempt to get them up the outer stairway. They stood the sofa up on it's END and said, "See, it won't fit". My husband even tried to tell them if they turn it on the side, it would fit and he even offered to help. They got agitated and again said, "It won't fit".

I will never ever buy a piece of furniture from them again. I paid for their so called white glove delivery where they are supposed to unbox, set up and clean and take away the trash. All I got was a rude man who just dumped it and without a word walked out. When I went to get my money back at the store they wouldn’t refund me there and just gave me a case number. #** They said they had to look into it. They had the delivery guys' pic and my pic so why they looking into it? Then I waited 2 weeks and then I called and was on hold for 20 minutes and gee what do you know. They have to resubmit it because it went to the wrong dept. I want my refund. You stole my money. And you know it.

I purchased two items online from Ashleyfurniture.com, and upon receiving them, I decided I did not want them. I did not open the boxes and called to arrange a return, but I was informed that I could not return items because the return period was limited to only three days. their call center isn't in the states.

I’m an older woman who walks with cane, was targeted asap with aggressive sales tactics, up charged on all items purchased and was told I was lying when I have proof that it was them! Buyer Be Warned!

Please do not waste your time and money on this place. The worst customer service ever. They sent me an ad with a sale price on a piece of furniture. I called to confirm it was available and for the sale price. When my husband got there after a 1.5 hour drive one way, the manager said they could not sell for that price. Very, very sketchy. Stay far away from these crooks.

Do yourself a favor and don’t shop here! And certainly don’t buy their extended warranty. I feel like I have been completely taken by these people. Buyer beware! How can you give less than one star? I really wish there was a way! They don’t deserve even one star. I ordered a couch and two recliners on March 31. The furniture has immersive sound features. We had them delivered on April 10. The couch and one of the recliners work fine. But the second recliner is defective. And since day one it hasn’t worked. There is a port in the back of the chair where you plug in your immersive sound feature. On one of the recliners there is a small pin in the port that is bent and can’t be straightened. It is impossible to plug it into the TV sound. We did not learn this on delivery day because we didn’t have our new TV yet. We didn’t hook it up until the following weekend.

BEWARE!!! DO NOT BUY A BED FROM ASHLEY FURNITURE UNLESS YOU KNOW THAT IT'S SOLID WOOD. I bought a brand new bed a month ago and was trying to move it away from the wall and one of the rails broke from the baseboard. I filled out a claim and they first said it sounded like a manufacturer defect. Then, when I got my claim back, they said it was a cosmetic defect. I call Ashley furniture and asked them what that meant, she told me it was cosmetic due to trying to move the bed. So they will not fix it or replace the footboard. Guys it is made out of particleboard. They asked me if I wanted to buy the part to fix it. What a joke! I will not be buying from Ashley Furniture again.

I am writing this review not just as a customer, but as a deeply shaken and humiliated individual. What was meant to be an exciting day of picking out furniture for our new home turned into a nightmare that left my entire family—especially my young children—traumatized. On June 16th, we visited the Ashley Furniture store on Miramar Road in San Diego. The store was completely empty—there wasn’t a single other customer in sight. We walked around for about 10–15 minutes and quickly identified three items we wanted to purchase: two chairs and a table. We approached a salesperson named Momo and informed him of our decision. From the start, he seemed visibly displeased that we were only purchasing a few items, despite the fact that we were just getting started with furnishing our entire home. Nevertheless, we proceeded with the transaction.

This review is based on my experience with the Fairfax Ashley Store. Extremely disappointed with my experience at Ashley Furniture. The entire process was filled with poor communication and unacceptable customer service. The administrative office made an error and refunded the wrong credit card. When we brought this to the attention of Deka, the manager on duty, she did absolutely nothing — no apology, no acknowledgment, no effort to correct the mistake. Completely dismissive and unprofessional. She actually laughed when we mentioned the issue.

If I can write a review without one star I would do that! They are a real scammer. I purchased all my furniture for the family room and living room, it cost me over $ 13.000 and they convinced me to buy a warrantee for five year to cover any damage for the furniture and that was $ 1000. Today I was trying to call and file a claim, they didn’t even consider it at all, just because I said I noticed this damages since three months ago, they didn’t honor it cause its more than thirty days thus was on the policy that was written in very small font that you’ll never notice So I suggest everyone not to buy the warranty plan, you really wasting your money, also their furniture wouldn’t last more than one year. Scammers.

I would like to first start out saying that my salesman, Al was absolutely amazing. He did everything in his power to make my shopping experience good. With that said, I will now tell my shopping experience. My girlfriend and I went to the store in Southaven MS, where I had previously bought two different living room sets. We looked around for a new recliner for myself, just having a major back surgery, I needed one that had more support. I ultimately found one that I ended up buying, but I was quoted the price for it, and then we went and looked at an adjustable bed base, which I also ended up buying. When we set down to do the paperwork I was informed that the price had been changed, while we were shopping, and now it’s $100 dollars more.

Absolutely appalling experience with Ashley Furniture – avoid at all costs. I purchased a couch from Ashley Furniture in Toms River, NJ on November 15, 2024, along with their 5-year ProtectAll extended protection plan. Less than a year later, in fact -ONLY 6 MONTHS LATER, the couch developed serious issues with the reclining mechanism and pinching—clear signs of a manufacturing defect and safety concern.

They make their couches with inferior pink foam, not the nice dense white foam that maintains its shape. They fool you by stuffing the cushions with some weird hairy looking material. After sitting on the couch for a few months, that filler starts breaking down and shifting into big lumps in your cushions. Never in my life have I unzipped a couch cushion to see the "bones" of the cushion but I will from now on! If it has pink squishy foam and a hairy filler, run!! It's worthless as a couch.

I purchased an item and when I selected to order it the delivery date stated 1 week from that date. This was 3 months ago. I have been dealing with the worst customer service reps ever. If you like a piece of furniture from here, don’t buy it!! Run and buy something somewhere else like I did. I have spent probably 4+ hours resolving this and they still won’t cancel my order.

I purchased a couch from Ashley Furniture from the store in Roseville, California. The primary issue is that feathers from the seat cushions are sharp and irritate my skin when I sit on them. Additionally, I am forced to clean up feathers from the floor every single day. This situation is unacceptable and clearly points to a defect in the product. I purchased an extended warranty to cover damages or issues like this. However, when a representative came to inspect the couch, I was told there was nothing wrong and that it is normal for down-filled furniture to shed feathers. I strongly disagree with this assessment. I own other down-filled furniture, and none of them behave this way. I expect Ashley to take immediate action to resolve this matter, including the removal and replacement of the defective couch. But till now nothing has been done to resolve this issue.

June 11th - REVIEW UPDATE. While the sales team does a great job, the delivery end of this company is HORRIBLE. I was told we would have our stuff in ONE WEEK, turned into several weeks, with statements of different pieces are on back order, even though in the last call they verified it was there. OR they said, "Oh when we went to put it on the truck, it was damaged, so we couldn't deliver." Then they scheduled a day, and didn't even show up! Today, not anything new. They did show up, but only delivered 2 of our 5 pieces of Furniture. Even the delivery order shows it to be on the truck, but the guys said it must be on back order.

Spent almost $3000 on a online order and the delivery was ridiculous. Asked for paperwork and nobody can produce. Being told all is online and nothing can be done. I'm sorry but did we forget about the elders that don't do online. Very disrespectful and ridiculous as a lot of people don't do online. I ordered w phone thinking I could get a paper invoice and nope you must print yourself. No help no matter what. I will never order Ashley again and to boot I got damaged product and waiting on replacement. I feel for the elder generation as we get no respect or response to anything not online related. Bad business and thanks for caring for the elderly. One day you will be as well.. Also can't verify receipt as I don't have one, just emails. I am a verified buyer however.

Purchased a couch and recliner. I had to arrange for a third party delivery service for the couch for $160. Ashley delivered the recliner which was so obviously broken. I immediately called them so the truck could come back and pick it up. Nope - have to call a different number to have it replaced. Did so and was told they would pick up the broken recliner and bring a replacement on Tuesday. Called on Tuesday to see when they planned to arrive and got the runaround so I asked them to just cancel the recliner and come pick up the broken one that is blocking my front door. Put on hold and then was told okay they could come on Friday. Employees act like they don't care that the broken recliner is blocking my front door and will be sitting through a rainstorm. Terrible customer service, no communication and I am sure I will likely end up taking them to small claims court to get the rip off fees refunded.

Purchased chair and ottoman. Chair lost all support within 6 to 9 months. Warranty expired so we're stuck with a chair that isn't worth a nickel. Will never purchase anything from Ashley Furniture again. We've made sure friends and family are aware of cheaply made products.

Erica at Ashley Furniture in Algonquin, IL is fantastic! Over the course of three visits, she was patient, helpful, and made sure we found exactly what we were looking for. Thanks to her, we made our furniture dreams come true. Highly recommend working with Erica if you’re shopping at Ashley!

I purchased a sofa, loveseat, end table and coffee table from Ashley's in Fairfield NJ. The sofa arrived with a hole in the fabric. I called customer service and was told to take pictures of the damage. I sent 6 pictures as instructed. After several days with no communication, I called again. Even though I sent 6 pictures, she said she needed more. I sent 6 more and finally was told that they would send fabric and a technician would come and replace the damaged area. I had read they had a price match policy. I saw the end table I purchased was $40 less at Amazon.

We bought a recliner from Ashley. Spent a thousand dollars and got the warranty. Within a year the fabric started to ball up and when trying to get help, we got none! Within three years the chair collapsed and looking under the seat we realized that the wood a cheap plywood and the bolts that held the motor to the frame broke. The chair was such poor quality and we truly were disgusted by being scammed on this product.

This place is a bunch of Con artists. Once you purchase something, you are on your own!! The furniture is cheaply made junk!! This company will sell you furniture that you can't even put together it's so bad. Then once you buy it you are on your own.

I bought the new leather couch called "moto" spent over $3,000 on it and they delivered a broken couch and would not come back with another one, what COMPANY delivers broken things and just dumps it off. I am disabled and feel like I've been totally scammed then to top it off, a repair person wouldn't even be coming to fix it for 3 weeks. In the meantime, I'm stuck with this garbage "moto" couch. I was told by the Ashley employee that I should write a review of this crap that they are selling, shame on you Ashley furniture taking advantage of a disabled person! I am not uploading my receipt like they want me to because ALL my personal info is on it.

Purchased 2 recliners 6 months ago at Brantford location. No 2 match with good quality. They are made offshore but their website says furniture made in USA. The components of the chairs are overfilled or lacking filling. Lumpy and bumpy. Poor Manufacturing. Requested a refund after 6 months and was informed that my case has been closed. There is nothing more that they are going to do. I will not be a returning customer! Don't want to deal with them at any time again and I don't recommend them. It's all smoke and mirrors! Customer Care Service Supervisor Jason should read Ashley Furniture Policy. Maybe they all should read it. Then practice it! (Wouldn't let me upload my photos.)

The lie about everything. “Premium” delivery is a joke. They didn’t even have my recliner in the area warehouse but said they could deliver in one day. Then, they said three days. Still waiting… So very glad I didn’t fall for their insurance scam.

Absolutely worst customer service I have ever encountered and also dresser that was delivered was damaged. I still have not received a replacement and keep getting the run around with no clear resolution. DO NOT ORDER FROM THIS COMPANY!!!

Me and my father came into the store this afternoon and were greeted by salesperson Cory. She was so patient with us and kind. She offered us water. She explained the selling process and took all her time to help us with an effortless process. We feel very confident in our purchase and with her abilities in the store and will definitely refer all our friends and family. Highly recommend Cory for a patient, effortless experience. Very knowledgeable and experienced.

I purchased a Sofa Recliner, it came with a one year warranty, the cost was $1,076 dollars. I started noticing issues around 15 months. The left recliner was leaning back and both cushions were soft and sinking in. I have always purchased La-Z-Boy but gave Ashley a try. Sorry to say ...I will go back to La-Z-Boy. I called customer care twice and they could not do anything for us except send someone over for $90 to access and then pay cost of material and labor.

I would give them a zero star if possible. We bought a couch recliner and a chair recliner. Paid extra for insurance on it. Within a month or so the recliner on the couch started sagging and color on materials came off in spots. It was under warranty and they picked it up for repair. They kept it over a month and finally brought it back. The spots were fixed but not the sagging broke part. We called them and they said their warranty was up to call the insurance. We did, they turned the claim down because they said you have to report it within thirty days. Well obviously we did but the store had had it sent somewhere to fix it. So now the insurance won't cover it and we have a less than year old new broken couch. I don’t recommend this store or the extra insurance coverage. It's a rip off of a deal. Also my son liked the way ours looked when we brought it. He bought the set too. Same thing his is broken too.

We ended up canceling our huge Ashley Furniture order. It began with an $800 charge for an item we never ordered or wanted and ended with the manager at said store that couldn't find it in himself to help my husband today and sent him home to make a phone call wherein no human could be contacted. The end and amen.

I had one of the worst customer service experiences with Ashley. I went in to buy an ergonomic pillow for my neck pain following a recent surgery. The salesperson assured me I could return it within 30 days if it didn’t work out. Based on that promise, I bought it. But at checkout, a different employee suddenly told me I only had 72 hours to return it. That was already sketchy, but it got worse. After using the pillow once, I realized it made my neck pain worse. I tried returning it within 24 hours, but a different Ashley store refused to take it, saying returns must go to the exact same location where it was purchased. Fine. I went back to the original store—only to be told by the manager that the pillow was a floor model and nonrefundable. None of this was disclosed to me when I bought it.

The sales people will mislead you about "expected" delivery dates. Nor will they even bother to tell you that your furniture will not be delivered anywhere close to the date you asked for. Even though you give them like a month lead time. When confronted, their sales people will simply shrug, tell you to complain to head office if you want your money back, and them walk away. Terrible. Absolutely terrible. I can't comment on the quality of the furniture since it still hasn't been delivered. But I would encourage people to read other reviews. Apparently the build quality is bad.

I ordered the watson coffee table online under order # **. It was delivered on Sunday, April 5th, not long after assembly, it was noticed that the laminate was became unglued. I called the customer service number to get somebody to came and fix it. ** After having me on the phone for half an hour, I was told they could to help me since the order was fulfilled by a retail store. I called the number they provided and they told after another half hour on the phone that could not locate the order and that I should call back to the first phone number I had called. I need a solution for this since the table is brand new.

Terrible quality and worse customer service. But better furniture. It’s worth paying more for quality! I’m sad I bought so much of my furniture from them and half of it is broken in two years of light use.

I am extremely disappointed with my experience with Ashley Furniture. On April 26th, 2025, I received a damaged dining table that I paid full price for. I immediately requested a replacement, as I purchased a brand new table—not a used or repaired one. However, Ashley Furniture insisted on attempting a repair first, which I strongly disagreed with.

I called to speak to the manager and he was lazy. Didn't want to help at all. I spent over 20,000. I will never again from the Alpharetta store. I don't recommend that store. Service like that why would I go back. Terrible.

Ashley Furniture has the worst customer service if there’s a problem with the furniture. I’ve been waiting over two months to get my new furniture fixed!! New furniture should not have to be fixed. We paid for a new furniture, but now our furniture has been worked on twice and still having issues. I wish we could just take this furniture to the store, give it back to them and never go back again but we paid good money for it. We will never buy from Ashley Furniture again. The only way we will have Ashley furniture again it would be for free.

If I could give zero for a rating I would! I had one good experience at the store which brought me back. My second experience is hell. They sent the wrong bed. Their delivery team carried it in and left. I paid to have the bed put together. I called Ashley for weeks and got ignored. I finally made it into the store and they're unwilling to right their wrong. This is terrible!

I wanted to return the coffee table and end table. Luckily, I called. You have only 72 hours to return. Even if you decide to drop off the furniture you have to pay for restocking fee. I paid for pickup and they didn’t give me a courtesy call like they have for my previous drop offs. I work 15 minutes away and they did not wait. Now, I’m told I have to keep the items. I can‘t even pay for another pickup. You get all the grace and glory when you purchase but treated terribly when you don’t want the items. I have spent so much money in Ashley. So shamefu!

Beware, do NOT buy anything from this store. They managed to screw up every step of the way. The floor sales person recommended me the wrong type of mattress, the delivery service first sent the wrong mattress and had to return a week later to bring my correct order, their customer service team was incompetent on solving my issues and ultimately the delivery crew did not removed the old mattress even though the invoice requested the old mattress removal. Took me almost a full month to purchase this mattress, unacceptable. Save your time/money and shop elsewhere!

Had a great experience at Ashley! Victor ** was so helpful and he made my special order an easy, fast process! I’m looking forward to the delivery of our new chaise lounge. I’ll be shopping at Ashley again!

I bought a whole house worth of furniture, I spent four almost $5,000 on a sofa sectional, bought extended warranties for every piece of furniture I bought for my house. The reclining sofa Electric broke after 3 months they have sent parts to fix it. Technician came out put it together and could not fix it told me that's all they can do for me. I would never recommend that anybody spend any money at Ashley and even less by their extended warranties they're pathetically useless. The warranty company is extend, I would be better off not have purchased anything. I strongly suggest you do not buy anything else from Ashley. Quality of workmanship from their suppliers is crap.

I am absolutely livid. I placed an order worth $1500 for this bed and mattress for my kids. Then paid $69 for someone to come attempt to put it together only to get the wood out of the box and discover no hardware. After calling to complain I received you will be contacted in 3-5 business days. I’m returning it all. This is the biggest inconvenience especially since I am a single mother currently going through a divorce. I moved these heavy boxes all on my own. I am not giving Ashley’s a penny. Refund and return ASAP!!!

4/21/25 went to Ashley’s in Melbourne and got some furniture from Acima which Ashley’s uses as a contractor. At the store they informed us that we had 90 days to pay without any interest, it was a LIE, as soon as you made commitment they added more taxes and fees to your final payment, it’s a scam. The sad part is that Ashley’s uses these people and know that they deceive many customers that come in. Ashley’s is responsible for their actions and should be held accountable for deceiving customers. Shame on you Ashley’s!!!

If I could give 1 star, I would. I ordered multiple pieces of furniture on 3/23 (desk, 2 bookshelves, a chair, and a rug). Furniture to be delivered 4/7, rug to be FedEx's 4/22. All items were damaged, a tech came out and fixed the bookshelves and chair, but the desk was damaged beyond repair and was reordered. The new desk was also damaged, and a tech had to come out to fix that. My rug was never delivered on 4/22. I have placed 7 calls to ask for updates and I keep getting different information. 4/24 - created a ticket and was told someone would contact me in 72 hours, no one called me back.

Ordered three pieces of furniture from Ashley furniture, sofa recliner, and the dining room table - which was on the showcase floor and was supposed to come with the sofa and the recliner today, April 29, 2025. The dining room table was not on the truck. We contacted Ashley furniture in Waldorf and was advised that whoever schedule the delivery did not send an email letting the drivers know that they needed to do a flyby which means to go past the store to pick up the dining room table. Ashley furniture didn’t do nothing to rectify the inconvenience of me and my husband taking off work today, all they did was suggest a delivery date for May 1, which was unacceptable.

I am beyond disappointed with Ashley HomeStore. As part of a recent furniture order, they delivered two soaking wet chairs — yes, soaked through, as if they had been sitting outside in the rain. When I contacted them immediately about the issue, I expected a prompt resolution. Instead, I was met with dismissiveness and refusal to replace the damaged chairs.

I purchased a sofa from Ashely three years ago with an extended warranty. During the time of purchase they said the 5 year warranty will cover the rip and tear. We paid lot of money on warranty. We called the customer service few days ago to send someone for repair. They just took our information and haven’t heard back from them. They didn’t call, they didn’t reply back nothing. So we again called them and asked what is the status and their customer service lady told us, "We don’t fix any rip that’s against the seam," and was not very responsive. I suggest people who buy from Ashley please please please please be careful before buying any products and also their warranty… They just try to purchase you the warranty but don’t repair anything when it comes to repair.

Purchased a fair quality couch, loveseat, recliner w/ tables & protection plan. From the moment we walked out have had a negative experience, delivery service, damaged, switches stop working after 1 yr and be so careful how and explain your claim and timing, be sure to follow all small print requirements or they deny even the smallest thing! Example: a USB port failure post 30 days from discovery!

If I could put no stars, it would be nice Absolutely Horrible Experience – Never Again. I purchased a pullout couch from Ashley’s Furniture in April 2024, just before undergoing surgery. Within 2-4 days of receiving it, I discovered that the pullout mattress was covered in mold. I immediately contacted the person who sold it to me—only to find out shortly after that he left the company, apparently realizing there are better furniture stores out there.

This company does not uphold its manufacturer's warranty or the extended warranty. Saving a few hundred shopping here ends up costing at least $1500 because of a broken power couch. Avoid and save yourself a nightmare.

I received a decor cabinet from Ashley Furniture infested with wood-boring beetles. They will not provide any resolution to the issue. I paid over $600 for this product. Now I am stuck with a piece of bug-infested furniture.

I purchased the double deal 7 piece sectional in early March 2025. I finally got it delivered on May 7. The delivery and set up was totally unacceptable. It was not put together correctly. The wedge piece is not even sitting on the floor! The other pieces are not aligned properly. And they didn’t place the sectional properly as the corner wedge does not align with the corner of the wall. I expressed my concerns to the delivery guys about how poorly they set this up. They just looked at me and said we never put one of these together before this is our first time. Any question I asked these guys they responded by saying I don’t know. And when they were setting this up, they were digging their knees into my brand new furniture.

Will never shop at Ashley furniture again. Not only is the furniture c***, I've had many pieces replaced. It's made very poorly. They charge you a lot of money and when I overpaid on a payment, it took over 2 months to get my payment back. This is ridiculous. I would not recommend to anyone! Shop somewhere else!

We bought a loveseat recliner at the Ashley store @ Britton Pkwy. There is a Memorial Day sale of 25% off of everything for the month of May. Chase was our salesperson. He was helpful and there was no pressure to buy. He was very honest and trustworthy during our experience. I hope we will be as happy with the sofa as we were with Chase and his professionalism.

Still waiting for my delivery, they lie to me every time I call asking for my table. Never call me when It arrived, I bought it almost five weeks ago, they didn't know it was in store till I call them, it still at the Calexico store. It is a special order already paid.

I am a senior citizen, am not very good ordering online, therefore I went to the Ashley HomeStore located in Mesquite Texas,, I spoke with a salesman name David **. I told him of my situation, and ask if he could help me out, not only did he assist me in ordering online then, he was so great at his job, I went back several weeks later to order more furniture, he assisted me again. David went above and beyond his jobs in assisting me he didn't have to but he did. He was so professional, and very knowledgeable of the products and his job, I spoke with his supervisor and informed her of my experience and what a great job he did, and that they had a great employee. I would recommend Ashley HomeStore to anyone. Sincerely Mrs **

The worst experience buying furniture from Ashley Furniture online. The sofa was too big, so I told them I wanted to exchange it for the loveseat the same day it was delivered. But two weeks later, they say I can't return it because I didn't complete the return process within the first 72 hours, but I did it in less than 24 hours. I'm furious because they won't come pick up the sofa, and I can't order the loveseat because I don't have room to put it. I'm asking for a quick solution!

I have purchased many items of furniture from Ashley. Both indoor and outdoor furniture. All items have been crap. Horrible quality and overpriced. They do not stand by their products. You have to spend even more money on warranty. They will not do anything to help you if the item starts to break over a short amount of time. I will never purchase from them again. Do not trust their good Google reviews.

I would not recommend Ashley's to anyone, in fact I will ask friends not to buy from them. While I understand all sales I final, asking for an exchange of a more expensive item was handled unprofessional and without listing what my concern was. Good luck speaking with a manager too. Apparently they need 24 to 48 hours to call back. We spent 9k, and I couldn't be more mad at myself for ever stepping inside that store. I should've known when sales person started adding warranty fees without approval. She didn't like it when I pointed out, I fact commented on how I don't believe in warranty were made. My fault for not refusing delivery, however when you spend $9000 customer service should be better. Manager told me it looks just fine!

1 STAR BECAUSE I COULDN'T DO A ZERO. I bought a sectional for $ 4000 in November (5 months ago). A tear started to form along the back top. The furniture has not moved, I have no kids or pets and it's in an area where no contact is made, I was told. "Thank you for reaching out. Your claim has been received and unfortunately as tears and rips are considered a cosmetic defect and is only warrantable if reported within 48 hours of taking possession of the item- as this landed in home on 10/24/24 was reported on 04/29/25 this would not be warrantable." STAY AWAY, YOU'VE BEEN WARNED

I never shopped at Ashley Furniture. For the past number of weeks they have been bombarding my 2 Gmail accounts with 4 to 5 emails each a day. I try to block and report them each time to stop getting emails and nothing works. They also have no place to unsubscribe to emails on their website. Stay totally away from this very deceptive company. Worst company I've ever had to deal with and I haven't ever bought anything from them. They invaded my privacy without permission and I can't get them to go away.

Don't do it! Buy some place else. Terrible customer service. Terrible management. Incompetent staff. Hey Ashley, ever hear of customer service? Returning phone calls? Finding someone who knows the difference between a sale and a return. 1 returned phone call would have saved me months of stress and hours of time.

I purchased an Ashley Mattress and adjustable base. The U bar at the bottom of the base is so short that my Mattress has become deformed because the U bar at the bottom of the base has deformed my mattress because I said it is a lot. I keep going back-and-forth with Ashley Warranty and the adjustable base company about the warranty and I get nowhere they just send me back-and-forth to each other and nothing is ever resolved. Mattress is obviously too heavy for the U bar at the end of the bass and sags over a lot this can be seen in my photos.

While a frequent shopper at Ashley Furniture over the years, a recent experience with the purchase of a sofa is leading me to never trust a purchase at this store again. The purchase was not only of a sofa with a chaise lounge, but also elected to add the protection plan. Experienced a tear on the seam of the chase lounge cushion. Figured that the protection plan would cover such damage. Contacted the Greenville, SC store where the purchase was made only to learn that the item is no longer stocked. It was only purchased 2 or so years ago.

What a lousy experience and joke this company and its service team is. We received a bedframe that did not come with all of the parts. I’ve called three times now because they’ve ordered the wrong parts after explaining in detail and sending pictures on two different occasions. We paid $5000 for a leather couch that came scuffed up and when calling to tell them about it, they sent us a replacement cover with no direction of how to put it on and it looks like it needs to be sewed in. I told them they can come get the section of the couch entirely and replace it or pick up the entire couch and give us a full refund. I’ve had to call this place more times than my kids call me in a day.

The beachcroft rocker looks nice but built poorly. The base of the rockers are garbage. Ashely should be ashamed to put out such a poor quality base. After paying $700 per rocker we are having to spend another 100-150 for new bases after 16 months. They of course don’t have replacement parts so you have to go to a third party and “make it work”. Better products are out there.

I purchased a lift chair from Ashley with no problems, they are extremely eager for my money. I paid a lot of extra money for inside delivery and setup. That part I really don’t understand other than greed. The delivery driver showed up at the door, asked me where I wanted the chair, I told him that I needed my old chair removed, and the new one and the same place. Words out of his mouth, “We don’t do that.” I bought a lift chair for a reason, I am not able to do any type of the work to move the old chair. I looked at him and said, "Do you see that wheelchair beside you? You get the picture of how the rest went." I told him to take it back. This store has absolutely no concern about anything but the almighty dollar. Sorry, Ashley’s for the bad review but it’s on you and not me. All I wanted was a lift chair for disability reasons.

EXTREMELY unhappy and disappointed in Ashley Furniture of Sioux Falls SD. We specifically worked with Shawn, and when finalizing our purchase he agreed to extend our payment terms to 18 or 24 months (I don’t recall which, but when making our payment plan ourselves, we planned to pay off in full by or just before the 18 months to be safe). On the 13th month of our financing, we received a bill with a large interest charge included, even though we’d been paying above what we needed and were nearly complete in payments. I called into Ashley Furniture to discuss and get this resolved, the first woman was able to assist, noting had found some notes or an email from Shawn alluding to the extended financing, but that he hadn’t fulfilled that on the order; she would work with management to get that resolved and call back.

I will never buy from them again. I went to the store sat in the chair I decided to purchase. They did not have the sofa in the store. What I received is nothing like what I sat in. After 4 phone calls to corporate all directing me back to the store, I talked to Lionel the manager who assured me he would talk to his supervisor and get back to me by the end of the day. I could probably return as I just wanted to get an in-store credit to purchase something else. This was 5 days after delivery. This is so uncomfortable that no one is even sitting on it! Here we are a week later, no call. He is unavailable the 6 times I have called, and the 2 times I have gone to the store. The customer service is the worst!!

I always see reviews that say, I wish I could give 0-ZERO stars, and now I understand why people say this. I am writing on behalf of my mother who is in fragile health and my father in early Alzheimer's. This elderly couple purchased a recliner from this store. After the fact I learned the following. They received a cheap, defective version of the store model that was crooked and off balance. My sweet parents went back to the store the next day and were told by Logan the store manager that the defective chair would be replaced by a new chair. THIS NEVER HAPPENED. So, my mother and father both in poor health went back to the store and were told by Logan the store manager that they could have the store floor model which would have been an acceptable solution. They tried to make arrangements to have this transaction take place and it never happened.

Worst experience I have ever had buying a piece of furniture. I purchased a dresser from the online Ashley Furniture website. Delivery was two weeks and had to take a day off work to wait for the door delivery. After opening the box, the dresser was busted out at the bottom. No damage to the card board box that it came in. I called customer service and had to file a warranty claim for a product that just needed an exchange. Sent pictures with claim. Wait a week with no communication. Called back to customer service. They said that they could get me a $48 dollar discount to keep the dresser. I asked for an exchange. They said I would have to wait till a repair person could determine if it could be repaired.

I purchased a sectional in July 2024, the cushions did not fit, they protruded beyond the chair and had pooling. Technician came out and took pictures, I received a new set but with the same protruding issue. When I contacted customer service I was told that was the way they were made. I was skeptical but what could I do? Now they are wearing unevenly, 2000.00 may not be a lot to some people but it was an investment I thought. I will never purchase from them again!

Horrible experience. Received 1 of 2 boxes. Contacted customer support and was told to respond to an email which they said would take 5 business days for reply. Once I received the second box it was a torn up box horribly taped together and everything inside was firewood and not protected in any way.

So disappointed, we purchased an expensive sectional just over a year ago due to a recommendation from a friend. We replaced all the seat foam and had back cushions refluffed under the mfr warranty less than a month ago and now the sectional already it looks like we've had it for 10 yrs, we call and get transferred back and forth or straight lied to. Not a very happy customer. I would not expect a high end, expensive piece of furniture to fail within the first year and then a month after service is done it's doing same thing and am being told extended warranty won't cover it again??!!

I bought a couch through Ashley furniture in Frisco. When I received my furniture yesterday, it smelled like wet towels that you left on your floor for a week. The mildew smell was repugnant. I turned the cushions over and they have slight stains on them that smell like mildew. I’m guessing that either in storage or in transport somehow they got wet and now they smell like mildew. I called and spoke to Angel ** who is the escalation department supervisor, who explained to me after I sent her photos, but obviously all I could do is tell her about the smell who told me that that is normal for my couch to smell like mildew for 10 days and that there would be no replacement or return on my product. I called the manager Paulo at the Frisco store who never responded.. The sales agent did try and help, but he could only do so much so now I am left with a couch that I can’t use because it smells like mildew.

I will never purchase anything from Ashley online again. Bought a sleeper sofa and it was delivered. The sofa doesn't fit and wanted to return it but because it's over 72 hours, I can't return it. I'm out $900. I need an attorney.

I purchased two sofas from Ashley Furniture in Mesa Arizona at 6233 E. Southern Ave Mesa Az 85206 on 4/05/2020 at a cost of $2952.58 with tax, setup and 5 year warranty! To which we were talked into. The sales guy said, "If you don't use it you get your money back in CASH!" $319.99. Now 5 years later, 6 phones calls, 2 in store visits and the Manager ** said they denied the refund due to the changed warranty company's. I was also informed that he has to call 20 other people to deny them also! I want some kind of resolution.

Beware!! When buying from Ashley that basically they have a no-return policy. Apparently they will only take damaged items if discovered within 72 hours of delivery; under no circumstances will they take anything else. In our case we ordered a table just before my daughter moved, then drove to her new state of residence. Once we got keys to new apartment and the sofa as delivered we realized the room was smaller than expected and there was no way the table would fit. This table was in an unopened box, a week after purchase. Their customer service was quite abrupt in saying that we were stuck with a $200 table that won't fit.

I wrote a review about my dining room table and that I DO NOT RECOMMEND BECAUSE IT'S PURE JUNK. My table that we only use 3 times a year and chips just from cleaning it when dusting my home!!!! The furniture is made from very cheap wood. They sent me an email saying they would be reaching out to me soon. And still NOTHING. They did not even have the correct address on here.

We purchased a sofa and upon arrival was damaged. Appeared to be dropped as the wood framing was shattered. The delivery team (that we paid extra for-Ashley policy, for them to deliver, set up and take the trash) refused to take the item back, we were unable to refuse delivery and because the couch could not be set up due to the busted frame it was left in our living room in packaging. I have been in contact with Ashely every day trying to get this returned. They want to send a technician out to review the damage and see if it can be repaired even though we sent clear photos that it is not repairable. ALSO it is a brand new sofa, why would we want to repair a brand new sofa??? They still have yet to return the item.

Bought 2 chairs, had Ashley out once. Put in stuffing, did again! Extended warranty won't cover. Ridiculous! They want to sent Warranty people out who will charge to fix and service charge! Crazy.. Wanell **

We recently purchased a new sofa and oversized chair for our tv room upstairs. I am very pleased with the quality of the items. HOWEVER, we paid the $230 "White Glove" Delivery fee only for the delivery to go very poorly. Within 2 minutes of being here I was asked to remove the door to the room (which I gladly did) and then told that our stairwell was too tight to get the couch upstairs. We have moved multiple large items up and down the stairs - it is not easy, but possible. I was told they were going to leave with the furniture OR I could sign a liability waiver for them to move the furniture up the stairs. I signed the waiver, which was blank in the "list the obstacle section".

Recently I purchased sofa set from Ashley Furniture. Such a bad delivery services. After delivery they throw trash in my garbage can. Also the damage sofa I while delivering. The delivery guy told they will call and replace sofa. They never called me. I call them, they never replace. Such a bad customer service. I will never recommend to any of my friends and family to purchase from them

I decided to buy a rug from Ashley in store on 4/9/25. It’s was told to me that it would be delivered 4/15/24. Today is 4/16/24, no rug! Called Ashley customer service, and of course they sorry for this issue, and then said it was out of stock when I purchased in the store, but now it in the warehouse now and will be delivered tomorrow 4/17/24. I should have listen to my family member that told not to shop from Ashley because of this and their product are not of good quality workmanship. Well, today I have learned. I still awaiting my rug. I will be canceling this order by tomorrow 4/17/25, if not received. Because of this, I will no longer shop Ashley’s anything, on sale or not.👎

I purchased a mattress and headboard over a month ago which was delivered. The mattress was stained and looked like it may have been a return with a stain and fingerprints on the bottom of the mattress. Ashley said they would come out and clean it. They also installed the headboard incorrectly and made several holes on the board that damaged the legs to the headboard.

Buyer beware, I purchased 10 in-stock pieces of furniture and paid 100% upfront after losing all my furniture in the hurricane. Ashley ** and John ** gladly took my money, and now they will not deliver the whole order or fix the broken items they offered. It has been 60 days. Customer service will take your call, document a case, and schedule a delivery, but they will not show up. I have taken off work 4 times to wait for their delivery, and I was stood up every time. Customer service is a bot or an agent cutting and pasting responses on repeat.

Be very careful and get everything in writing or better else, go somewhere else! My delivery men were very nice and noticed that one of my end tables would not close. He took pictures and said he would submit them and they would bring me out another - first lie! My salesman, Chase, told me after I said I would wait and check a couple other stores for my swivel rocker recliner, mentioned that I had 30 days after delivery and if I decided I was not happy with it all I had to do was call and they would come and pick it up for a return or replacement - second lie. After talking to customer service, they said that per the contract I only had 3 days. They also told me there was no comment in the delivery notes about the faulty table. She scheduled an appointment for repair and I asked if they would give me an afternoon appointment since I worked and she said she would make note of that. My appointment is for today 9:00 to noon.

Zero stars. We purchased a split king mattress with adjustable base. AT DELIVERY, one of the bases was missing the “grommets” for the stabilizer bracket at the end of the bed. Because the mattress was placed on top of the base we did not realize the base was not functional until we made the bed two hours later. We immediately called and sent pictures as instructed. The store 100% refuses to replace the base. We have been attempting to get a new base sent for over two weeks and we have been told they will not order us a new base because that “costs money”. We spent nearly 10k dollars and Ashley expects us to accept a bed with missing parts. We will need to involve lawyers at this point.

I recently completed an Airbnb design project in the Palm Springs/Joshua Tree area that was severely delayed solely due to Ashley Furniture’s incompetence. I will never purchase from them again. Every single item we ordered from Ashley arrived damaged—yes, every one. They tried to blame the delivery company, but it was clear the issue stemmed from the warehouse. The quality control was appalling. We had to deal with countless redeliveries, and every time, the items showed up broken or flawed.

Called customer service 4 times. As I write this I’m on hold 28 mins. They have no answers and keep coming back to the phone. I never seen worse customer service in my life. This is before they deliver the furniture.

This is hands down the worst company I have ever done business with in all nearly 40 years of my life. I wish I had read the reviews before purchasing anything. There are not enough characters to explain all that occurred. In short, they signed me up for a $400 protection plan I never was even asked about, made 3 failed deliveries of a dresser, each time it was damaged, the driver on one occasion tried to hide the damage. They could not delivered an undamaged dresser so I had to send the matching chest back as I bought them together.

WARNING ALL CUSTOMERS!!! Don't buy furniture from Ashley because they sell extended warranties that get denied. I bought a recliner from Ashley and purchased an extended warranty my claim was denied. Ashley is responsible for supporting a warranty company.

We purchased a couch and ottoman from Ashley in Greenwood, Indiana. When it finally arrived 12 days later, there were numerous holes in the couch. We refused the delivery. We called the store. We were told a refund would be put on redit card within a week. The refund sat in pending until today when it completely disappeared. Now they are saying it will take another week. I am so sick and tired of lousy goods and service! I will never shop or recommend Ashley to anyone ever again! They have our money, I paid the credit card off the next day after the purchase!!