Ashley Furniture Reviews

Our experience at the Ashley Furniture store in Seabrook was top notch. Karen was extremely knowledgeable, helpful, thorough and personable. She was patient and had us try/compare key mattresses that fit our needs until we were able to distinguish a clear favorite. Based on getting to know us, she was then able to suggest a frame/headboard that we loved at first sight. Additionally, Karen was able to work within our budget. We're very happy with our experience and highly recommend the Ashley Furniture store in Seabrook, and Karen in particular.

I will not ever purchase any furniture from Ashley's. We purchased two powered recliners from them on 2/23/2021, with a 5 year extended warranty. Three months ago one of the cables, from the recliner to the transformer of the chair shorted out. I started the hunt for the replacement parts. I called the store. They stated the one year warranty was no long in effect, I advised them I purchased a 5 year warranty, they investigated and found this to be true.

Buyers beware. They will not honor your warranty so don’t waste your money purchasing a warranty. We bought a dining room table and the cheap side panel on the table began to unglue within a year of purchase. We submitted a claim, which was denied. I suggest that you shop somewhere that has better quality furniture. I should have read reviews prior to taking my business to Ashley. I would have given zero stars but I wasn’t able to therefore they got 1 star by default.

Just purchased a recliner..Salesman was so patient and helpful, pleasant.. Made our trip satisfied.. We are happy with the service they provided us… Would recommend them to anyone..MARY ** AND SCOTT **

My wife and I purchased a chaise sofa and chair in mid October this year. Two weeks after it was delivered the cover on the chaise sofa started showing wear and changing colors. I called service and a service man came out to inspect. He agreed there was a problem and ordered us a new cover and it was delivered with instructions to call service to arrange a date for them to come out to install it. After it arrived I called and was dealing with a woman who could barely speak english. She kept asking to same questions and I was put on hold six different times.

Would give zero stars if possible!! I purchased savannah pantry in October online for $504.99. It was reduced to $494.99 online. I contacted customer service for price match 2 days ago. After tracing with rep on credit to my cc. He will not respond. Customer service is horrible. My first and last time dealing with this Company.

I purchased a full bedroom set and a recliner from Ashley Home Store. When it was delivered, the recliner was the wrong color so it was sent back. They set up (paid for white glove service) the bedroom furniture and 6 of the 15 drawers (3 in dresser and 3 in chest of drawers) did not close correctly. One edge would be flush with the furniture and the other edge would stick out more than 1/4 inch. Makes them look crooked. Delivery guy called Customer Service (CS) and they said a technician would be out to adjust the drawers, no problem. The technician showed several weeks later and did very little, said he did not see a problem but called CS and ordered new rails for the drawers.

Worst customer service you can imagine.. I have been trying to get my couch fixed for 7 months and it been nothing but a hassle and it’s still not fixed.. Parts have been on order since August and every week I get a email or text saying parts on back order again and it will be another two weeks.. I don’t think they will ever fix my couch and they will keep pushing me off till I just forget about it and go buy something new somewhere else..

My experience with Ashley Furniture it is worse I have ever had, I purchased in full a sofa chair and ottoman and I received defective broken furniture even with a nail protruding out. I did not receive what I purchased. Now they want to replace bad furniture with bad furniture. The sofa seat cushions are wrapped to appear to be 3 inch cushion but they are not. They are flat. The entire to set is defective. Beware of purchasing from Ashley. They took money and sent me garbage. Ashley has not respected me as a customer. They took money and sent me garbage.

Store personnel was great. Delivery was scheduled for the 2 pieces. Never heard a word from them. Finally called them at noon to find out when the delivery was coming that day only to be informed it wasn’t. Stayed home all day for nothing. They did not even have the courtesy to call and let me know. As if my time does not matter. Will never buy anything from them again and will let every one know how unprofessional they are.

I had an amazing experience with my Ashley Furniture delivery thanks to Juan and Mateo! These two gentlemen were the definition of professional—punctual, courteous, and incredibly efficient. They handled each piece of furniture with care, made sure everything was placed perfectly, and even took the time to double-check that I was happy with the setup before leaving.

Will cheat you out of your money. Purchased an extended warranty and when I went to use it was told by warranty company that they didn't have a record of it. Do not trust them. They will not stand behind their products.

I cannot say enough nice things about Kyle **. He was extremely knowledgeable about furniture, color and textures. He was very kind and patient with my indecisiveness. We highly recommend Kyle! Everyone was very friendly.

They sold me a mattress and sold me a warranty for the mattress. When I claim the warranty, because my mattress have a hole of more than 2 inches, the told me the mattress was ok. When I get mad, I received an email saying that the mattress was not ok, but because the box spring and the support of the bed (that they choose for me and I purchase from them the same day that I bought the mattress) the warranty can't cover my claim.

Quality is garbage and customer service just simply doesn’t care! They don’t even really want to talk to you. Instead they tell you to use the chatbot Jenny. Wall was damaged during delivery, dining set we has to order online because it wasn’t in the store. Was supposed to be gray. Instead it looks brown, too bad for us basically. Bedroom set has knicks all over it, pieces broke off, drawer not put together right, and the edge of the chest looks like it was dropped on the corner but I’m not worried because they are sending out a “master craftsmen” to fix all the damage.

The salesman Tom at the Blankenbaker LN in Louisville KY was very pushy but my wife really liked the sectional. We ordered the sectional and it was over 2 months and still wasn’t in. After complaining and threatening to cancel they had every piece but the right hand arm piece. My wife asked me to pick up the pieces that were in and they were going to deliver the last piece the next week. I have tried to call the store and the number that they left on the text about the delivery and I just get an AI answering service that will not transfer to an actual human. I am very disappointed in their service. The furniture quality seems good and the price was reasonable but the rest has been awful. The furniture we are replacing is from Ashley’s years ago and was a good quality but the timeline then was awful as well but no AI as it was not available yet. Beware how they will treat you after they get your money. Great furniture but awful sales and service.

My mother in law and I went to Ashley Furniture in Stonecrest to buy furniture. She purchased a sofa and loveseat. We got home and I looked at the paperwork and pulled up the item numbers. We realized our salesperson had ordered the wrong furniture. She had told us that a sectional sofa could be ordered as a sofa and loveseat. What she did is ordered a completely different sofa and loveseat that was not even close to what we had agreed upon. I called and let them know. We went back to the store the following week and ordered different furniture. The manager told me she had worked “her magic” and shockingly the new price was exactly the same as the previous furniture we had been sold. Well I thought that was odd, so I went back over to look at the prices of the furniture we just bought.

Went to Ashley Furniture store in Secaucus NJ. Our salesman was Javier **. He went out of his way to please me in anything I wanted. Great personality. Very nice person. I got all I wanted. Thank you!

This has been the worst experience we have ever had. Received an electronic bed frame which did not work at time of set up. The workers could by get it to work. Been 7 weeks and still nothing. Keep wanting more and more information. They said we had to use it he warranty to file a claim. Never even had it working nothing but a hassle with this company. Won’t help us at all. Never ever will this place be recommended. Langley BC store. Liars.

I had a very stressful experience with this company, which was really disappointing. I’m not here to say whether your products are good or bad. I just want to share what happened. I bought two counter stools for my kitchen, but right after assembling them, I realized they were too big for my apartment and didn’t feel right. They might look great in the store display or in a big house, but not for a small space like mine. I wanted to return them, but I was told it wasn’t possible. The only option was to exchange them for something else but only in the store, not online. I tried, but I couldn’t find anything that I truly needed or that made me happy. Most of the furniture was very large and heavy, which doesn’t fit my minimalist and light style. I also felt that customers who don’t spend a lot of money are treated coldly or ignored, which made the whole experience even harder. Anyway, I still wish your company success.

I was there with senior citizen to purchase some furniture. They brought you a flyer over immediately when you entered Sale 50% off with short term financing. BUT neglected to say no apply to sale price!!

Ashley sofa off gassing harmful chemicals. Called customer service numerous times and they refused to help me, transferred me around to different numbers that could not help me, would not put me through to a supervisor and one of them seemed to have lied to me about creating a claim for me. Horrid customer service. Would recommend never dealing with this company.

In August 2024, we purchased two couches from American, manufactured by Ashley. By way of background, we have been customers for 30+ years and in general, have been satisfied. It's where we purchased furniture. We have spent many thousands of dollars as customers of American. Now, one of these couches we use daily while the other is mainly for company. A few months ago, I noticed one of them appeared to be sagging on the ends. I called them. Since it was slightly more than a year and I learned that their warranty was passed and the manufacturer, Ashley, has no applicable guaranty either. They quoted around $500 to fix this piece of junk.

Paid white glove delivery not so good, rushed no organization of wired connections. Maggage unit failed on second day of use. Arranging repairs is lengthy and by chatbot. Two months and still not repaired. I don't really feel supported by Ashley.

Recently purchased set of sofa and love seat from the store, at the time of purchase they didn't talk about their return policy and their system was down due to system maintenance so they just gave us a handwritten invoice that does not say anything about final sale at store! After three week we got the sofa and love seat delivered but they did not fit our living room unfortunately so the next day we went to the store as soon as they heard return they stoped helping us! So unprofessional and they literally ignored us stating that manager is busy with customer right now. Once customer was gone, manager walked away without even paying attention to us! So rude! I hope we can get these furniture out and get our refund. We truly thought just like every other store they accept returns otherwise would've not risk it shopping from them!

Was made promises that were never delivered. Product was not available when stated. Never received in California warehouse but charged 20 percent cancelation fee! Will never do business with Ashley again. I made over a $1700 purchase and walked away with $1400 and two sheets of paper. Worst buying experience ever.

We purchased a bed from Ashley Furniture on September 12th, and it broke in less than two weeks. A brand-new bed should never fall apart that quickly — it speaks to poor quality and lack of durability. When we contacted customer service, we were told a replacement part had to be ordered through the manufacturer and that we couldn’t fix it ourselves because of the warranty. Fine. But now we’ve been told the part won’t arrive until mid-November — and that’s before the repair can even be scheduled. So, we’re left sleeping on the floor for more than two months after paying for a new bed. While I understand delays can happen, this situation is completely unacceptable. The product failed almost immediately, and the lack of urgency or accountability from Ashley has made the experience even worse.

Well I just got a couch and in 2 days there are snags all over it. The chaise lounge is sagging. Went to customer support and they said we are stuck with it. What a shame of a company. They don’t back their product. Their customer service is a joke. Don’t buy from them ever. Find something else. It’s not worth it at all. Save your money.

Elliot and Marcus were great! Very friendly and very polite. Professional delivery!! Couldn’t ask for better service. Ordered a new mattress and it looks great. It looks even better in the room. A beautiful product!

Planned on just browsing. My first visit to Clifton Heights PA store. There was a big selection of sofa/loveseat/chair sets. I had a price in mind. I was just browsing. Found a couple sets that looked good and at the reasonable price. When the customer rep saw me taking pictures (to share with friends for an opinion); she approached me with information. Then she guided me to a recliner chair that would go with my pick. I was looking for a blue color. With more guidance, she showed me the set that I picked - a blue recliner set sofa/loveseat. She explained that this set was on sale, half price. Sanae ** softly encouraged me to sit down, test it out - and because the set was comfortable, a nice color blue, and on sale half-price! I bought it. Thank you to all the customer service reps in this store.

They lie to you about the price. They say that they're going to take off the fee for delivering and picking the old item up. They lied, they rip you off. Don't go there. They're dishonest dishonest, dishonest, greedy, greedy people.

I will never buy anything else from Ashley. I bought PWR Rec sofa with headrest. The sale rep told me all the good things about paying for coverage. After three years they are telling me that they don't cover that type of leather and they don't cover for wear and tear. When I was buying the sofa nothing like that was mention. I was even told that after five years I could get a new sofa. Ashley staff misleading customers. I will never shop there again. People make sure to find out what your coverage is before wasting your money.

Beware of full leather losing pieces of its finish Along seem lines after just 11 months of mild use with no animals. Two recliners which we thought were beautiful are losing their finish. We have found no help for it. Beware!

Subject: Very Disappointed with Ashley Furniture Delivery Service. Dear Ashley Furniture Team, I’m extremely disappointed with the delivery service I received. The delivery was poorly handled, and I’ve received no help or proper follow-up from your team. I expected a much better experience from a company like Ashley Furniture. Please look into this issue immediately and have someone contact me to resolve it. I’ve tried reaching out before, but I haven’t received any real assistance.

Worst place I have ever purchased anything from!!!! I purchase a living room set in light gray, when I received the furniture, it had stains in 5 different spots, I called the store in Westboro MA, where the furniture was purchased and some unapologetic clown schedule the furniture to be picked up and get a new set. My wife took the day off just to get another set also with stains. Never got a call from the manager apologizing for selling us stained furniture, this place is terrible and good luck to you if you purchase anything from these crooks!!!!

For the first time, I made a purchase at Ashley Furniture for a loveseat. It looked nice enough, seemed well built, etc, but unfortunately it has been nothing but trouble. I received it in Sep 2024, and by about Feb 2025 (yup, only 5 months later) the power button on one side stopped working. I had a tech come to change it. Was good for another month or 2, and the power button on the other side stopped working. Again had a tech in to replace it. Then, only 5 months later, the cushions were all losing their density, so I had a tech come to replace both seat and back cushions. I did mention at that time that there was a very prominent squeak in the seat coils on the right side, but they said there was nothing they could do for that.

ASHLEY FURNITURE delivered a bed with no parts. Oh that’s just the tip of the iceberg then they tell us they can not resolve the issue until next week. So, you mean to tell me you can not see the bed was sent back. You mean to tell it takes more than 48 hours to reschedule a redelivery. Yeah do not shop here, their staff is substandard. To not have any information on how you would solve an issue if it arises shows me your entire business is a Joke! None. I call the bank to take the money until the situation is resolved.

Beware!!!! Ashley Furniture is Garbage!!! Just had the bed over a year and it fell apart like cardboard. I literally just moved the bed and it cracked and I moved it again and it fell apart. Ashley would not provide me any assistance nor compensate me for anything.☹️😵‍💫🤮

The experience I’ve had with Ashley Furniture has been nothing short of appalling. Our couch was delivered damaged and stained with grease, an unforgivable offense for a purchase exceeding $3,000. I immediately contacted the store, only to be met with empty platitudes from the General Manager, Jordan **, who feigned concern merely to protect his “metrics” and avoid a chargeback. He assured me he was “handling it personally," until those metrics were safe, at which point he washed his hands of responsibility and told us to contact customer service.

Terrible customer service! After waiting several weeks for delivery, they delivered one bed without slats, one bed with no legs, and a dresser with a broken drawer and handles falling off. The delivery people told her that they could not make any of it right. On top of it all the delivery guy PEED BY OUR CAR!!! We've now spent several hours on the phone with customer service - they require us to file three different claims with three different groups and processes. They are saying all sales are final and they are offering very little in the way of repairs. These items were not bought on clearance and they were not labeled as final sale.

Product (loveseat recliner) was fine but after 2 years the cushions broke down and the lever for the recliner stop broke. I have been waiting for over a week for them to confirm it's broken (with pics??-it's a lever) and was meet with terrible customer service. I bought from Ashley's as I thought they were a step above Leons or the Brick, I wish I had bought my couch somewhere else. Don't appreciated being treated like a moron, don't buy from these people-not even Canadian as advertised, they are a US company

Too soon to tell but on the surface Ashley seems like a good store. I felt the furnishings on display looked like great quality products. I bought a mattress there. A sealey. During the purchasing process, it was explained by my sales rep that if, after 30 days, the mattress isn't working out, it can be exchanged for something more suitable. I'm not a complainer, however shortly after getting the bed by back went out. While I like the bed, my back does not. It took a month to get the bed once purchased, and I was not sure what timeline to do this exchange would be valid.

Bad business practices, unprofessional and no accountability for their mistakes. Intended to order 3 barstools but sales associate actually ordered 6 by mistake. She ordered 3 boxes of 2 and charged as such (for those 3 sets)- it is clearly stated on the receipt that we paid for 3 sets of 2 each. We ordered the chairs for pickup and when we called to check on the order, we were told only 2 of the 3 chairs had arrived, but that we could go ahead and pick up the 2 chairs and they'd call us when the third came in. We picked up the 2 chairs and when we got home and opened them, realized each box had a set of 2 chairs so we ended up with 4. I checked my receipt and realized their error so I immediately called the store and told them we'd like to keep the 4 chairs but we don't need the third box that was on the way and requested a refund for the third box.

We bought the outdoor couch for our trailer, unfortunately we burned a big hole in it from sitting too close to the furnace, we bought the extra warranty, it was covered and since they don’t make it anymore, they gave us full amount towards a new couch, and shipped it to us and picked up old one within two weeks, we are happy.

My wife and I purchased two lamps and a rug from Ashley Furniture in Baton Rouge, LA on August 30, 2025. Our salesperson, Clark **, told us the items would arrive in about two weeks or less. After two weeks passed with no updates, I had to reach out myself(I have the text) to find out what was going on. That’s when I was told to call the distribution center, who informed me that the rug was on backorder and wouldn’t arrive until the end of October — almost two months later than promised.

I purchased the Maggie Sofa and Chair and a half in January 2025. After only a few months the chair became very soft, causing anyone to sink deeply into it. Customer service sent me a new cushion which didn't resolve the issue. They returned to replace the support mechanism which also didn't help. They have now told me that there are no other options and there is nothing else they can do. I asked about a store credit and they said no due to them considering this "normal wear." They expect me to believe that a $900 chair is now only expected to last a few months.

Purchased a sectional sofa December of 2022 that was delivered February 2023. With that being said, I have had it for 2 and half years and it looks like complete garbage with the pilling that started 6 months after I had it. Called customer service because I purchased the extended 4-year warranty and they said they get SEVERAL calls about this and it is something they dont cover. They are O.K. with selling you a P.O.S. sofa and take no accountability. My old sofa from Raymour and Flanigan that I have had for over 10 years looked better than this crap they sold me. Guess I will do my research next time and read reviews before trusting in them again. They just want your money and once you are out the door, probably laugh at you for being a sucker. BTW, they said to buy a fabric shaver and that may help. Never again will I buy something from this place!

I will never purchase anything from Ashley Furniture again! Purchased a Display Shelf/Cabinet in store on 07/26/2025. It was delivered as promised on 09/10/2025. When the packaging was removed I saw that it was damaged. I immediately called customer service as the policy states you must call within 72 hours. Customer Service is terrible!! Still waiting to receive all of the parts (received some on 09/27). Received texts on 10/06 and 10/20, both saying parts will arrive in 2-3 weeks. Called customer service again and was told the parts would ship today. Asked again to return item for refund. She said no refunds after 72 hours. Ashley website says defective/damaged items can be returned. Asked to speak to someone else regarding this issue and was told there is no one else to speak to.

I purchased a sectional couch from Ashley Furniture a couple of years ago along with their Platinum Protection Plan. A few months ago, the frame on the chaise section broke. The protection plan company honored the claim and issued a store credit for that piece, which I appreciated. Unfortunately, when the replacement chaise arrived, it didn’t match my existing sectional. It sits about 4 inches higher, and after examining it more closely, I discovered that Ashley had changed the internal frame design. The delivery team initially told me it was just “new cushions” that would settle, but that was not the case. Since then, I’ve been going back and forth between Ashley Furniture and the insurance company for months. Ashley says it’s the insurer’s issue, and the insurer says it’s Ashley’s responsibility. Neither side is willing to take ownership or help me fix the problem.

From Tracey **, twice this month of October 2025, I visited Ashley Furniture in Madison TN. The sales manager De'Mario R. helped me find furniture for my mom. He was very patient and kind. I will be shopping there again. Thanks, De'Mario!

I have now contacted the corporate offices and so far, they have treated us much better. I believe you just have to talk to the right person here to get the service you deserve.

We ordered a power lift chair and a recliner from Ashley/Regency store in Downingtown PA. on August 3rd. Received the recliner on September 27th as scheduled, however, the power lift chair was not delivered with it as promised. Never received a phone call about this or the delivery time. Did not know of this until I called for a time on September 26th. Delivery people never call 20 minutes prior as we were told they would do, but we were home. Was told the power lift chair would be delivered on October 20th, I have call every week checking on this date. So today was told that it may not be here on the 20th. This chair was the one we really needed. We now have no idea when we will be getting this chair that is already paid for. Very very unprofessional and very very frustrating!! Think again before purchasing from them.

I spent over 3k at this store and the after sale treatment leaves a lot to be desired! James the store manager at the North Freeway Outlet Store in Houston, TX doesn’t give a hoot about customers after the sale. He is rude and lies to you. He told me he would have my sales rep Stacy send my mattress topper today via UPS because the UPS driver had already left the store yesterday. Stacy was off yesterday so James said he would have her deliver the mattress topper today. I called today and was told that Stacy is off again today. James told the rep that answered the phone he never told me that UPS would be delivering my mattress topper. James didn’t bother to get on the phone to resolve the issue. I paid the delivery guy $310.00 to deliver everything together. James doesn’t care that I have to take my time and gas to pick up the mattress topper. My opinion is he’s not a leader and he is tainting the Ashley furniture name by his bad character.

Pathetic!!!! I ordered a lot of furniture and it was partially delivered! I called numerous times (over 20x)! Half of a 2-piece sectional was delivered. I scheduled delivery multiple times and it was continuously rescheduled!!! I'm currently on the phone with them for the third time so far today! No results! I've had enough!!!! Do not shop here!

This whole process has felt like a scam, time-consuming, stressful, and completely unnecessary. It shouldn’t be this difficult to make things right. We truly believed buying in-store would offer better service. Clearly, that was a mistake. No wonder people are turning to online shopping, at least there, poor service isn’t sugarcoated with false promises. No wonder their stores are not surviving and are closing down in different areas. Maybe just maybe, they will make things right when get loud enough. This is not how you treat customers. Customers deserve better and we expect our money back for something you took back. Hope one piece of furniture was worth losing so many customers.

First time buying in Ashley and the last one because, bad experience with customer service (zero empathy), tried to exchange sofas because doesn’t fit in my living room, Called customer care, I had to send pictures for approval, then, they accepted but, they wanted to give me a credit almost half of what I had paid, they said was for pick up, delivery and restocking charge, it sound ridiculous. I just keep the sofas. And delivery team was very unfriendly, didn’t show me if the sofas recliners were working, bad service.

Do not buy a mattress from Ashley Furniture. We bought a $1000.00 mattress with a 90 day exchange policy. After 45 days we tried to exchange it and were told that we couldn't. We also bought a $250.00 mattress cover from them to be able to exchange the mattress. The sales person John ** gave us the wrong information. Because he gave us the wrong information the company will not exchange the mattress. The mattress was for a 96 year old woman. Basically they said sorry but that they weren't responsible for John's mistake. Don't waste your money. They should honor the saleman's statement and exchange the mattress for the woman that has less than a year to leave. Outrageous!!!!

My initial buying experience was smooth and pleasant. The salesperson I worked with was friendly, professional, and helpful. Unfortunately, the positive experience ended there. The real issue began when I received furniture that was significantly damaged. All post-purchase support has to go through an out-of-area customer service center, and that’s where things took a frustrating turn.

This is the first substantial problem I have had with Ashley’s. I forgot that I had signed up for automatic debit payments on my Ashley account and went ahead and made a payment for that month. When I realized that the automatic debit went through & my online payment went through for the same month, I called to see what I could do to get the extra payment back since I am widowed & on a limited budget. I was told they would send me a refund check, which they did. But the next month they debited an extra $25. When I called to see what that was about, I was told the refund they gave me caused the next payment to require an extra $25 to meet the minimum payment.

Ashley Furniture on-line has HORRIBLE customer service. My item was returned and now no one will respond regarding the status of my refund. It supposedly takes 7-10 days from receipt yet the payment was taken right away when purchased in full! The local store can’t offer any help. Definitely a Buyer Beware when ordering online!

Worst experience. Bought a sofa from cumming GA center. Next day went to store to remove one of the item from my list. Store didn’t help and gave me back office number. Called that number and requested to remove one item from my list. They agreed. Next day gave a call to sale agent and he also confirmed to remove only one part of my order list. Next week when called them back they told whole order got cancelled. The reason they told that call center misunderstood. What the hell is happening. Both store and call canter are unprofessional. This is worst service I ever had. I wish to zero star. Never buy again from Ashley.

I paid around $1400 for a great looking sectional. It started to collapse after only 2 years in a quiet home with only 2 average sized people. We attempted to fix it after it slowly got worse over the next year, but the guts of it are really not fixable so we rigged cords into it. That hasn't lasted long. How are people in this economy expected to purchase a new couch every couple of years? Our next one will be purchased from another company.

NEVER Purchase furniture from Ashley Furniture. Absolutely the WORST furniture and the WORST SERVICE that I have ever dealt with! They do not stand behind their products even when they know & agree an item is defective. Their sales training has them push the extended warranty which is a big expense but worth it because it covers everything! So I gave in and paid for it but it was a scam! We didn’t even do any damage to our expensive sectional. It just is defective and all of the cushions breaking down!

Last May, I purchased a lift recliner from Ashley Furniture, specifically to help me after upcoming knee replacement surgery. From the day it was delivered, it was not comfortable to sit in. I called Customer Care and they said they would order parts and then schedule a service call to repair the problem with the seat. After three weeks, a technician came out and said he could not fix the seat cushion because it needed new upholstery. They placed an ordered, but weeks went by with no result. I called back repeatedly asking for a replacement or a refund. Finally, after 3 1/2 months of not being able to use the chair, Ashley replaced it with a new one. It was a long battle that should not have occurred. They should stand behind their products and replace an item if it's going to take an extended time to try and repair it. I won't ever buy anything from Ashley again.

We ordered our furniture on 9/8/2025 and as written on our paperwork we would received our furniture 2-4 weeks as it was in North Carolina warehouse. As of today, 10/12/25 we still do not have a delivery date! I really am disappointed in this Ashley here in South Carolina. When you pay cash for your furniture you would like to have a feeling of providing a good service and provide a delivery date. We have called twice and no delivery date! I called this poor service.

** Be aware. 10/10/25. Our salesperson told us we would receive or order delivered within 2-3 weeks after purchase.. So We purchased over $9000 in furniture. Had to pay the entire balance upfront. Then 2-3 weeks later I called to find out our furniture was still 4-5 weeks out. This means that we are having to wait 5-6 weeks for our order. I will never purchase another piece of furniture for this company again. Totally unacceptable.

If I could give zero stars, I would. This furniture store absolutely sucks when it comes to standing by their products and honoring their warranty services. If you make the mistake of going into the store to purchase something, do not waste your time or money buying their warranty. In November 2022, my husband and I decided to buy a sofa at the Ashley store in Secaucus, NJ. We were told that our recliner sofa was all leather ($3,500.00) & we should get the $500 warranty because it would cover any wear & tear, like cracking & peeling or mechanical issues, so we decided to spend the additional money for the D model X protect 5 year worry free experience.

Patty at Ashley’s Furniture in Liverpool, NY was wonderful to work with. She was polite, patient, and genuinely kind throughout the entire process. Her helpful attitude and product knowledge made the experience smooth and enjoyable. I truly appreciated her professionalism and care. Ask for Patty- you will not be disappointed!

I’m extremely frustrated considering Ashley’s system clearly messed up. We bought a California King bed frame, which is why the headboard and footboard are California King. The rails they sent are queen/king. We paid for installation delivery. Now we are being told that is non-refundable, so we will need to pay for it again with the new one or set it up ourselves. Not to mention it’s on 8-14 weeks back order. All we need is the correct California king rails that should have been sent with our order in the first place. Not to mention, I called the day after to resolve this. I have talked to about 7 different people and it has taken a month to even get a response saying “they will make an exception and accept a return”. I have never experienced customer services like this and I’m truly at a loss for how to move forward.

Paid double the price for 3 pieces of living furniture. Our sales rep didn’t give a rats if we made the sale with him or not. No care in the world. Our delivery is now 3 days late. Wouldn’t even waive the delivery fee for the inconvenience, now we have to reschedule our workday off for another time. They told us they would price-match and provide better financing than AFW. Another lie, another disappointment.

“BEWARE BEWARE“ Nightmare that’s what I call buying a couch at Ashley Home store in Newington Connecticut. Squeaky arm of couch came two times to fix. Yes, arm of the couch doesn’t squeak anymore, have creaking on the right side of that arm of the couch. How many times are they gonna come out to fix this issue? Bought a defective couch. A month old couch having structural issues. Shame on you, Ashley. Should have offered me a refund or a new couch. “We fix it as they told me “ So if anybody’s thinking about going to Ashley furniture RUN and RUN as fast as you can. 1. I should have gone online and check the REVIEWS of the company. 2. READ the WARRANTY AND READ IT AGAIN. How do they sleep at night???? “Shame on you and upper management.“ Senior citizen, Limited income, looking for a structurally sound couch.

I ordered sofa and swirl chairs and these have some mismatch pillows and nail pops and cushions fabric not perfect and I put so many requests for fix it, but they have very poor customer service; they not responding quickly. I buy these sofa 8 months ago and they not fix my sofa and swirl chair problem. I put the request so many time, even 2 times each month. I will not recommend to anyone to shopping here, you will get frustrated.

Sofa set was delivered and realized recliner didn't work. Finally spoke to a person and told to file a warranty claim. 5 days later several emails said it would take 72 hrs to process. 6 days later I sent an inquiry email with no response. 7 days later another email was sent regarding the warranty. After another call I was told that one of the several emails in the beginning asked for pictures of damages when there are none. Why did no one respond to my other emails to make sure I was aware of this. Had to send a video of myself trying to get it to work. Now another 72 hours of waiting.

The cushions on my sofa and two chairs are not finished on both sides…now why is that…how much did you save by not putting fabric on both sides….making it unable to flip to avoid wear….and..who would ever think to check that before purchase….I would gladly pay more to have a finished product…unhappy…and would not recommend!

I purchased an Ashley sofa sectional from Ashley Furniture in June 2025, and I am extremely disappointed with its quality and condition. The issues I have encountered including sagging cushions, defective fabric, poor assembly. This purchase has been a frustrating experience, and I expect Ashley Furniture to resolve this matter immediately. I request a replacement, repair, or full refund without delay. If I do not receive a prompt response, I will be forced to escalate this issue by posting detailed reviews online and sharing my experience on social media. I hope Ashley Furniture values its customers enough to act swiftly.

Placed an order which was supposed to arrive today around 4p-5p. No big deal. Now they are set to arrive at 10-10:40, and the time keeps getting later. There is absolutely no way to contact them to change the delivery date. I had plans to buy quite a bit more from Ashley, for my home, but not now. Find another furniture company to purchase from, or do without. If they had an after hours number to at least allow me to change my delivery date, that would help quite a bit. Read through the other comments. This is a common theme.

They are the worst store to deal with. We bought $13k worth of furniture, and when we check our invoice, they overcharged us close to $3k from what the actual price was suppose to be. We called them and the salesman said he would fix it and we would get our account credited within 10 to 14 days. 16 days go by, no credit. Called again, left a message, no return call. Called again, spoke to a manager. They said they would have it fixed asap. 10 days later, no credit. Called again, spoke to a manager and the division customer service.

We bought a rocker, and 3 weeks later it was delivered, DAMAGED, the back was broken and the chair squeaked a minute a got on it, I call them and was told some bull shit story about waiting 3 months to have someone come look at it, I said just take the chair back and give us a new one, they refused. And this is why you need great attorneys. You have been warned by most on here.

Purchased a lift recliner for immediate medical reason. It was delivered and motor was broke. I had informed Ashley from the start that I needed this immediately and was assured I would have it. Now have to wait for replacement for another week and my invalid husband has been struggling to function in living area. I've been a customer with Ashley for 15 years and they have just lost my business. They needed to make this right immediately since they delivered me a broken product, instead my husband is struggling until we receive new chair.

Wish there was no stars to review Ashley Furniture Home Store. They ripped us off with a sofa we purchased less than a year ago. It has broken twice, same issue and they do not want to replace. They keep sending us a tech to change a part. Their products are very expensive with a very poor quality. WARNING: DO NOT BUY FROM ASHLEY FURNITURE.

It's been more than a month and I just can't have my order canceled. Order was never delivered. Don't even think about returning/canceling. It will never happen. They still have my $1,400. This is my order number: Sales Order Number **. I think I'll have to sue the company. I have called every week, spoke with them, they say: "Yes Sir, order is being cancelled!", I also went to the store that I'lI purchased the goods, they called the customer service for me, and said 5-7 business days, and money will be back. It's 10 business days, and there is nothing, no email, no calls, nothing. STAY AWAY!

Travis and his team at the Ashley Homestore in Manhattan, Kansas are WONDERFUL! I give them 10 out of 5 stars! I paid over $2000 dollars for a bedroom set that is chipping away as each day passes. It’s like Ashley didn’t set or finish the white paint job! I accidentally stubbed my toe on the footboard, chipped paint. Caught my finger on one of the dresser drawers, chipped paint. Just looked down at a side table that I do not use or access daily, corner looks like it could completely fall off any minute. It’s not only chipping but cracking! I spent a fair amount of money on this bedroom set in May of 2025. It’s only October 2025.

Ashley sells more than just furniture. I ordered a garden gnome for my wife's birthday. They sent a cat statue instead. Took 4 weeks to get a refund from them. Ashley's customer service really really sucks, claimed they sent 3 emails but I never got them, so they terminated my return claim. Then when the package was pick up for return, I had to follow the tracking and let Ashley know it was back in their own warehouse. Their screw up and I had to do all the work to get my refund, they never offered to even send the correct statue. Piss poor.

Never ever pay for the protection plan—They take your money but never provide real service. I bought a couch set with a lamp and tables. Ashley told me the plan would even cover accidental stains, but when I called they says it's not covered. The table has been unstable for a long time. When I finally called, they said I should have reported it within one month, even though it’s clearly a manufacturing defect. The lamp isn’t covered at all. Save your money—don’t fall for this kind of protection plan. I’ve had much better coverage with "GBS Enterprises'.

I am from Canada and I purchased through one of their retailers called Parks Furniture in St Catharines Ontario a queen sized bed frame. To start off the instructions were very poor on the assembly. They even have towards the end of the instructions. A note saying, let us know all the four letter words that you used in the assembly! No word of a lie they actually had this printed in the instructions.! The big problem was the side rails were warped, so the fabric and support rods were too short in the middle because of the bow nature of the rails.

I recently had a very disappointing experience with Ashley Furniture that I feel compelled to share. Initially, I purchased a couch and was excited about my choice. However, I quickly discovered that the pillows contained feathers, which I was not informed about at the time of purchase. This oversight was frustrating, as I prefer synthetic filling and would have never chosen this couch had I known.

I purchased three items from the Ashley store in Laguna Hills CA back in 2021 and will never ever buy anything from them again. We purchased 3 items. Two recliners and one recliner sofa. Less than a year in one of the recliners started pilling on the headrest. Then the recliner sofa had issues. They stated that the warranty I purchased (DO NOT BUY THIS) would repair and I quote "EVERYTHING" for 5 years that goes wrong. LIES! The company is called GBSENT a PROTECT ALL company. Turns out they could not repair the recliner since that was not covered. They did repair the mechanism that broke on the sofa recliner so I will give them that. I recently contacted them about another issue which was a tear, pilling, etc. NOPE that is not covered either.

While I was initially pleased with the living room and bedroom furniture I received, I soon found (after only 3 months of use) that the quality of the couch and loveseat were subpar. The fabric soon was filled with pulled threads, worn spots and pilling on the foot pads. I contacted Ashley twice regarding the quality. Firstly, they would not cover, stating that is was normal wear and refused to cover.

We purchased a very expensive bed from Ashley Furniture and had the worst experience imaginable. The delivery team showed up with only the bed frame and no mattress. When we asked, they said the mattress must be on a different truck and that there were two trucks in our area that day. After multiple calls to both customer service and the store, no mattress ever arrived. That night, we had no bed and were forced to sleep on the floor. The next day, we were promised delivery before 9 AM. No one came. After more phone calls, still no mattress. Since Ashley doesn’t deliver on Sundays, we were left without a bed all weekend. We eventually had to go out and purchase a completely different bed from another store.

I placed an online order for a sofa set on September 12, 2025. At the time of purchase, no disclosure was made regarding a significant delivery delay. Only after finalizing the payment was I later informed that delivery would not occur until the end of October 2025. This constitutes failure to disclose material information at the time of sale and may be viewed as a misrepresentation of delivery terms. Under the FTC’s Mail, Internet, or Telephone Order Rule, a retailer must ship goods within the timeframe advertised or, if no timeframe is specified, within 30 days. If the seller cannot meet this obligation, they must obtain the consumer’s consent to the delay or issue a prompt refund.

We bought an Ashley brand on Montana's Home Furniture. They told us we are buying a good leather quality. After 3 years ,it starts peeling off but it doesn't supposed to. In my experience, Ashley quality is just trash.

Bought a recliner but it didn't work for me. 30-day return policy - which they never explain on their site - didn't meet their criteria so now stuck with $549 chair which I won't be able to sell for anywhere near that. Shipping fees are exorbitant as is white glove delivery (another reason you can't return it). With protection plan, these fees cost almost as much the chair. No kidding! STAY AWAY!

Ashley’s furniture seems like a fraud. They claim they're helping needy children with beds through a program called Ashley Hope to Dream Program which is False and they don’t answer calls nor emails and that is just disgusting and dishonest. This program should be looked into as they don’t even answer emails as well the email they provided is admin@ahopetodream.com I’m just hoping this review finds the answers to what is going on.

In October 2023, I purchased a sofa with a recliner from Ashley Furniture for $2,499.99, along with a $300.00 three-year in-home service plan to protect the investment should anything happen to the furniture. After almost two years of ownership, we requested an inspection because the fabric had begun to deteriorate, and the center backrest was defective. A technician named Ruben was sent to my home. During the inspection, Ruben noticed that we have a dog in the house and immediately claimed the defect was caused by the dog. I explained that the dog does not get on the furniture. He did not provide any evidence to support his claim and did not further comment on the actual defect. Instead, he stated that the fabric would not be covered because it was “normal wear and tear” and that the material itself was “not good enough.”

I was completely gaslit by customer service trying to get my refund for a bed frame that was intercepted. I ordered the bed frame 8/31 then after I measured and thought about it decided it wouldn’t fit so on 9/1 I called to cancel but it was already on the truck. So I had to wait for them to receive it back in the warehouse to get my refund but was assured I would get it once it was delivered.

In November 2025, we purchased an outdoor patio set for our new home and patio. In this set was a "fire table". We kept it covered all Winter and opened it this month to use it for the first time. We have only had it 10 months and the slides on the bottom of the fire table are rusted out. We contacted Ashley and they would do nothing; they said to contact the warranty plan we paid for (Diamond Care). Diamond Care refused to cover the rust. After many weeks of frustration, we finally settled for a monetary sum from Ashley, and we cancelled the lousy warranty plan for a refund. I will never buy furniture from Ashley again. ASHLEY DOES NOT STAND BEHIND ITS FURNITURE!!

Do not shop online and Beware if you are trying to return an item. Called to advise that I found a bed frame elsewhere before any shipping info was given, they shipped it anyway. When speaking with customer service on a Friday they advised Fed ex would pick it up by Wednesday, and nothing. I then called back and just told them to send me the label and I’ll drop it off. Guess what… I was turned away at two fed ex locations because they don’t take overside packages. Called again to escalate this because I’m done with the packages and shoddy customer service. They assure me it will get escalated, call again after the weekend and nothing has been done.

**“I bought a round glass table from Ashley and from day one it has been a nightmare. As soon as we placed a plate on it, the glass got scratched, and anything we put on it leaves marks. I have photo evidence from the very first day and I’ve submitted reports over and over again. I went to the store in person, I sent pictures, I called every number they gave me… and still, no solution.

We chose to shop at Ashley Homestore in Wilmington, NC because it was the most cost-effective choice for us. We were anxious to pick out living room furniture for the home we had just moved into two days ago. We found furniture that suited our needs and tastes rather quickly and were pleased with our choices. We made an appointment the next morning to solidify financing and final purchases. Imagine our surprise when we found out one of the pieces we had chosen went from $299 to $799. Equally disappointing to find out we were not going to receive all the discounts we had been promised. Further added disappointment was the fact that our sectional would not be delivered until 4 weeks later! All of these points could have been brought up at the very beginning. Instead, we felt taken advantage of, lied to and misled. We will not be shopping there again, which is sad because we love to support local businesses.

Ashley Furniture is the worst place to buy anything. I would not recommend them especially the store in frisco texas. First the salesperson did not get the customization of couch right. Second, delivery got cancelled 2 times and getting help is like pulling teeth with these people. Third, Couch finally got delivered. Missing pillows and now I have to call and get this fixed. I will never shop them again and sorry I did in the first place. Should have gone to Home Zone. Nick ** the manager in frisco did not make this right.

Terrible Experience — Misled, Overcharged, and Problem Still Not Solved. In September 2025, I went to Ashley Furniture inside Mott Furniture and told the salesperson, James, that I wanted a specific fireplace TV stand, along with several other pieces of furniture. I was very clear about what I wanted — I even showed him the exact product in-store. He scanned the item right off the floor, and the invoice clearly states “TV stand with fireplace option.” I ended up spending several thousand dollars on my order, expecting to get exactly what I was sold. But when the items were delivered, the TV stand came without the fireplace. I went back to the store to fix the issue, and instead of helping, they told me I had bought the version without the fireplace — despite what the invoice says.

I purchased a sofa on September 12 for delivery on Wednesday, September 24, 2025. I would firstly like to complain about the delivery cost. For $99.99 delivery cost Ashley Furniture leave the furniture item outside the house. This is absurd. I have never experienced this before that the delivered item is left outside. A couple of hours after the sofa was delivered I unwrapped it to find that the back frame of the sofa was broken. I called customer service immediately on Wednesday, September 24 and they created a customer support ticket. They responded to me on Friday, September 26 informing me they are sending someone to fix the back of the sofa. That is unacceptable. I paid for a brand new sofa. I did not buy a refurbished sofa. The damaged sofa should have been taken back by your store and a new one delivered.

I would not recommend anyone purchasing furniture from this location nor from Ashley. We ordered a couch and waited three weeks for delivery. When it arrived the delivery men threw it off of a truck and broke it! They had to take it back. We waited another week for our couch. This one seemed fine. Today we decided to turn it over to clean and guess what we found. This couch was broken too! The delivery man knew this and didn’t tell us. He just hid this from us and hoped we would never know. I am incline pictures. It’s too late for us but not for you. Do not deal with Ashley Furniture. Great service in the store but you are thrown to the wolves once you leave.

Ashley Furniture delivered damaged products. The manager at the Frisco location refused to help and sent me to a broken Customer Support system. I was told to file a claim with a bot for my brand-new furniture! It’s been forever, and NO ONE from Ashley has bothered to contact me. This is the worst service I’ve ever seen.

Upon moving into my new apartment, I measured my living room area to determine what kind of furniture and the size of which would fit. I went to Ashley Furniture and purchased the sofa and loveseat. Upon my delivery date, we already know that we will have to wait for an extended period of time, and usually the window of time they give you is not accurate. However, I did expect my order to be accurate as instead of sending the sofa and loveseat, they sent me two sofas. My living room is not designed to have two sofas in it. So in calling customer service, it was set up for another delivery. I did not ask for a discount or the removal of any payments. I just ask for my loveseat to be delivered. I did ask to be the first stop on that delivery and I was told that was not possible.

This company is very unprofessional and liars. I will not be there. They don’t treat their customers with respect. And they lie about the price of already expensive furniture. Their employees violate privacy by contacting customers on their personal cell phones with drama. I am very disappointed.

I purchased furniture online because my salesman never called me back. Upon delivery at 8-20-2025, one item was missing. As of today, I still do not have that item and have spoken to 6 different agents who all tell me they will call back and never do. My item was a server listed at 999.90 and now it is listed online for 599.99. I have requested a refund of $400.00 so I can try to have the server delivered and was told they would price match if I bought it in the store but not online. Still waiting to see where the server is or if I will ever get it.

I bought a dining table here at Ashley Furniture. They insisted on me to have the 5yr warranty. They use a third party, so if you need to use it remember is not with them. Is called Diamond care plus. Read this! They are a SCAM! From every 5 protection warranties I use none! So this was actually the first time I’ve tried. They will not honor it. Very rude people over the phone. I called Ashely furniture and spoke with the Store manager. With No luck! It might not sound like $160 is a lot but it adds up with all of the customers that they don’t honor their warranty request. They promised to get back to me and never did. Keep stealing hard earned money from people! God doesn’t like ugly.

Worst company ever, received damaged item and they ask me to call donation pick up and then they will send me a replacement, What? First off these companies charge, Negative, not paying someone to pick up your junk… I got nothing but lies, but I’m not stopping until I get a refund… The Worst furniture Company in the world.

We financed 2 recliners and on the 2nd day I sat in the chair and it broke. Mind you that each chair was $800 a piece. We don't want the chairs and they want to charge $700 to return them and we don't agree with that.

HORRIBLE!!!! We purchased an expensive sofa that was delivered with multiple rips and tears. When noticed? I contacted the store. They would NOT replace it. Instead, the repairman came out about 4 or 5 times to practically rip it apart and patch it back!!! POOR CUSTOMER SERVICE. We did not pay for a pieced-together sofa!!!!

Spent over $4000 on furniture. Salesperson said delivery would be 2-4 weeks. After 2 weeks received a voicemail stating they would give biweekly updates. Never received a single update. After 4 weeks got a call to call there delivery department. Called 23 times over a 5 hour period and got a recording to call back. No one ever answered the phone. Called the salespeople in the store and they said they will send the delivery people an email. Five hours later they called to set up the delivery on a Saturday. Disappointing experience with this company to say the least. Will never shop with them again, and will warn friends and family to stay away. I am a business owner and would never treat any of my customers in this manner. I guess Ashley Furniture should be aware that their sales do depend on good reviews. So many BAD reviews = less sales, wisen up CEO.

The furniture doesn’t hold up. I have a sectional that I purchased from Ashley Home Store, Blytheville AR. Started having problems out of the gate. The decking doesn’t hold up. I made claims they were repaired. Then the repair fails. I use the extended warranty on it, but they refuse the repair because they say it accumulated damage. Stay away from Ashley Furniture, it’s one step above cardboard.

The worst "customer service" experience I've ever had! I purchased a dining table from them just over a year ago (one I thought I could have for a long time), and the stain on the table top is peeling off in several places. I spent no fewer than 3 hours on the phone w various Ashley Furniture departments, trying to find touch-up stain or some way to fix it myself, and no one in the entire company can help! They are a "one and done" company. Save yourself the trouble and look elsewhere.

The purchasing experience at the Avondale AZ store was good BUT the return process for this company is horrible. We purchased and attempted to return two living room end table lamps, one of which we had received and one that had yet to be delivered. First of all, the phone at this store is seldom answered no matter what time of day you call or what day of the week it is. When they do answer, you are quickly referred to customer service. When you speak to them, if you can even understand them, they are not helpful. They can’t tell you where your order is, if there is still an order on file, where in the process your refund is or basically provide any useful information at all.

Actually, one star is too high. After weeks of researching a sectional, I finally ordered from Ashley. They set a delivery date on 9/23/25, 9:45am-12:45pm. I arranged to have someone at the home for the delivery. I received a message at 9:08am saying the driver was at the home. Then I received a message at 9:22am saying they could not complete the delivery. My cameras showed that no one had come to the house and the person at the house verified no one had arrived. I contacted Ashley. It turns out the item is on back order. It was never even on the truck. It was not even at the warehouse.

This was one of the worse buying experiences I have ever had. The customer support we received from their corporate office was absolutely useless and has been a 6 month headache. We ordered a nice bedroom set and had it delivered to our house. When it was delivered we noticed that there was a crack on one of the drawers, so we sent it back for a replacement. It never came, when we would call corporate they would just tell us they would send another replacement and again it would not get delivered. Finally after 6 months we received the drawer, but of course they did not include the handles. We are still in the process of trying to get the handles, but they will probably never be delivered even though we have contacted their corporate office several times. I would suggest looking elsewhere for your furniture needs.

I bought a $2,000 couch that was in 2 weeks the supports under the cushions popped and now you sit in a hole and when I sent the pictures to their online repair crap they had the nerve to tell me that nothing looks wrong with my couch. Their customer service is awful and their products are awful and do not go and buy anything from this place.

Ordered this set in July. I paid for them to set it up. They came out in August and I was notified that the delivery people messed up my footboard and I had to order another one. I was told it would take about 3 to 5 days. I agreed so I ask them could we go ahead and set up the rest of furniture. At that time I was told they didn't have a drill so they left the pieces and said they would be back. Now here it is Sept 20 and they brought my pieces out. Now they said they forgot some different pieces. This is very unprofessional and when I ask for a refund they said they could pick it up in two days. Now mind you I've been sleeping on the floor since July.

I bought a mattress, adjustable frame and canopy bed frame. I was not satisfied with the quality of the mattress which felt like I was laying on a cement walkway. They have ignored my requests to upgrade the mattress just a week after I bought. Flat out ignored me. I couldn’t give them more money to get a better mattress after spending all that money. I will never shop there again.

My name is Larry and I am very disappointed in the way my family and I was treated at the Ashley Furniture store in Murfreesboro TN. On 1 September 2025, we purchased a bedroom suite and some bedroom items totaling $4305.97. The items were delivered on 1 September 2025. The purchase items was placed in the room where they was going to be assembled however the items was just placed in the room and they were not assemble in which they stayed in that manner for six days unassemble (See attached photos) until they were picked up on 17 September 2025. I am normally not want to complain however, after being mistreated, I must reach out to the leadership at Ashley Furniture and let them know how their customers are being mistreated..

We moved to West Virginia from Florida and needed beds. We came to the store and were told that they would be delivered in 2 weeks. We are now 5 weeks in and they won’t be delivered till next week which will make it 6 weeks. We also ordered a love seat that still isn’t in and had to be reordered so who knows how long that will be. They lied to me for the whole time and I called them daily. The only thing they did was refund our delivery fee which I haven’t received yet.

The worst company ever. They offer free pick up, yet two men show up and tell you they can’t pick it up unless you pay them cash. Then the mattress is uncomfortable, I wanted to return it and they said a 72-hour window has passed. So I am stuck with a $800 terrible mattress. Buyer beware with them.

The store lead in Tacoma store is not equipped to lead anyone. The merchandise is below average. Customer services…unable to understand since off shore. Sales people in Tacoma not trained in anything. New store lead needed immediately.

If I could leave zero stars, I would. We've spent over $15,000 with Ashley Furniture in the past few months, and every single item we've ordered has arrived damaged—yes, every single one. Here's the rundown:

I don't recommend Ashley Home Furniture. Bought two piece sofa with attached chaise. Found the density of the cushions differed between the two causing mismatched seating level. Had 5 year protection, so cushions were replaced. Now the sofa deck is ripping away, creating a hole not supporting the cushions. Sofa becoming unusable because cushion falls through. This is year 3 of 5 year protection and the requested repair was denied as "not covered". The decking tear is due to poor workmanship/no quality inspection of the construction. Sofa cost was couple thousand. Ashley said they don't cover manufacture defects. Now I need to pay somebody to stitch the tear closed.

As of 09/13/2025, I still have not received the six pieces of furniture that I ordered on 07/05/2025. To that end, I went into the store in Mishawaka, Indiana on 09/13/2025. I had been warned by personnel from another furniture store that was located down the road from Ashley, that "they will fight you to give you a refund". Ashley staff, including the store manager and regional manager, refused to give me a refund. Staff laughed at me. Further, a staff member came around the counter, got into my personal space, and said, "Let's go out to the parking lot". I asked him to back up and give me space as I backed up to create space. I am a non-violent old man! No physical altercation occurred, but I felt threatened.

Worst quality. I only have my furniture for a few months and some of them are totally or partly damaged. The seat cushion has bulged out and very comfortable to sit on. They sold me a warranty but it is useless. They say the extended warranty is effective a year after factory warranty ends. And the factory warranty is basically useless as well. You need to pay for the seat pads yourself and Ashley just does the repair. Why a recliner should be damaged in 3-4 months. Why I have to pay for padding. What kind of low quality pads they use? Also you can see fabric threading on all pieces of furniture just by sitting on them for a few months. All their advertising is merely a sham.

We picked out outdoor furniture- loved it and had a good delivery- THEN it all went downhill. I strongly advise you NOT to pay for the extended insurance or warranty on your furniture. Please just know that you will come out better keeping the money it costs and putting it towards any repairs you have to have on your own. Our dog had a urine accident that affected middle and end cushion on outdoor sofa (Beachcroft). For starters filing a claim in like getting shifted to 3 different people that you also can barely understand and then it took a month to get a technician out because they only come to our area but once a month. We had to take off work to be there during 8-5.

I purchased four barstools from the Ashley Furniture store in Palm Desert after researching them online and visiting the showroom. Three of the four boxes remain unopened, and one was opened only to discover the item was the wrong size. When I attempted to return them, I was told Ashley Furniture has an ALL SALES ARE FINAL policy and does not accept returns. At no point during the purchase did the salesperson or paperwork process clearly disclose this policy. We were rushed through the transaction, and there were no signs posted in the store making this restriction known. The website and in-store documents also present conflicting information about returns. Only after contacting the store did I learn about a hidden process requiring a “Notice of Dispute” buried in the fine print of Ashley’s website.

I purchased the Symphony Sleep adjustable bed frame for a Split King (2 Twin XL) from the local Ashley store. The frame does not fit in the our existing platform bed. The sales person was informed that I had a platform bed. To make the bed to go up and down the installer had to add the full twelve inch legs. When you put the new mattresses on the top of the bed is 34 inches off the ground. That's like climbing up on your kitchen counter. You can no longer see the top of the headboard. We're in our 70s and had gone to a platform bed due to our age. Ashley won't accept a return because it isn't a manufacturer defect. I am stuck with a $3000 frame I can't use. They did offered a 5% refund for the inconvenience. If I had purchased online I could return in 72 hours but, they don't tell until after the fact. I will never do business with Ashley again and strongly recommend that you do the same.

I wanted to share my disappointment with the service I received at your store. From the moment we walked in, no one acknowledged our presence or made any effort to approach us. My husband and I spent quite some time looking around, but not a single staff member came over to greet us, offer assistance, or even make eye contact. It felt as if our business wasn’t valued at all. Shopping for furniture should be a welcoming experience where customers feel supported and guided, but unfortunately, that was not the case. This left us with a very negative impression of the store, and I hope steps can be taken to improve customer service in the future.

This has been the most horrible experience I have ever had purchasing furniture (or anything else for that matter). We purchased a Dining Server and a couple of Barstools on 8/26 and my card was charged on 8/26. The server was attempted to be delivered on 8/28, but FedEx just drove by the house and never even made an attempt to stop (Fed Ex, and the use of FedEx by Ashley, is a whole other issue). It was delivered late in the evening on 9/2, by FedEx. It was damaged and the wrong color. I called Customer Service and showed them photographs of the damage and was promised a new one on 9/3. We received a replacement on 9/6 that was damaged even worse than the first one. I called customer service again and requested a refund for not only the Server but the BArstools, which wound up at a prior address in El Paso. They sent me an email indicating my credit card was charged again for not one but two of these.

What to purchase furniture for my house? When I went to the sleep center? I asked about mattresses. I asked a few different people. And they told me that every mattress in this store. It's covered with the comfort guarantee. No, when I call them on it. The mattress that I purchased was a not park of the sleep comfort guarantee. When everyone I asked said it was. I never would have bought it, if it did not have any guarantee. Called customer service and complained. They put me on hold. I also heard snickering in the background. If they do record my message, I hope they replay it.

After speaking with three different customer service reps, I finally had the pleasure of working with Anna at Ashley Furniture—and she went above and beyond to help me. She was kind, patient, and extremely efficient. What stood out the most was how clearly she explained and walked me through each step she was taking, which gave me confidence in the process.

Worst mistake was going to Ashley. I purchased a queen size bed with a 12" mattress. They said I would need a foundation for thus which I knew that. They ordered a 10" foundation to set on a bed that sits 8" off the floor. The top mattress now sits 30" off the floor. They will not stand behind this and make it right. I will never buy from Ashley again.

Purchased a sofa and a recliner, both outlets for reclining and cell phone charging broke and or fell out. Bad customer service, was told they were ordered but never did. Ashley Furniture can come pick up and refund my money. Never, never again.

Purchased an online sectional. Received it signed that it was delivered (what I was told). The color of the sectional was nothing close to the picture online. I called to return the sectional and was told basically “Too bad order on line, sign for delivery and you have to keep it”. Spent over 2 hours trying to get Ashley to take the return. The sectional is still packaged. No luck. Opened a complaint with the Consumer Department of Justice.

I purchased $3,400 worth of living room furniture from Ashley Furniture in Tucson, AZ. The in-store experience was fine, but everything went downhill after that. First, I was told all items were in stock, but they were not, and my order was delayed. When I finally picked it up, the warehouse staff refused to help load, leaving my husband and teenage daughter to do it themselves. At home, I discovered the recliner didn’t work and the chaise had a tear.

Abysmal. Received a damaged product that was damaged and returned to them by another customer. Give. The runaround and numerous lies from customer service. Ferdinand being the latest to lie about dealing with the problem.

I purchased a bed set from Ashley Furniture and received a headboard and frame that were completely different colors. After days of waiting for their so-called “resolution team,” I was told I had been sent the correct color despite the obvious mismatch. Days later they doubled down, telling me it was just the angle and lighting, laughable, since the pieces very clearly do not match. Even after sending several photos, they continued to deny my claim and tried to subject me to return charges.

Want to post my story relating to this store so others have some knowledge going into their experience here. It's a long one but please do read. My girlfriend and I have needed a new couch for our place for a while. We looked for a while and ended up here, and low and behold we found a great mattress on sale. Our salesperson, Carl, was very nice, gave us space, gave us information, and we decided to go with the couch. It took us nearly an hour to decide but we go there. He told us about the white glove service which included assembly of the furniture and offered us a warranty. These were the only two items presented to us.

We bought 2 tables from a local Ashley’s store here in VA. The salesman was great but the furniture itself is terrible. Not even two months later they’re peeling up everywhere. Very disappointing. Definitely will not purchase from them again.

Ashley does not stand behind their furniture, once you buy they do not want to hear from you anymore, bought a $499 furniture repair warranty and when you call them to fix the minor issue you find out it covers nothing but their pockets! Don’t want to repair nothing, scamming bastards! Haven’t had this furniture 2 months but they refuse to stand by it! Never again would I buy from Ashley or recommend them to anyone. Very unsatisfied ex-customer! Bought a sectional couch and dining table and chairs about $5700 worth of furniture, shame on me for dealing with these people! Picture shows the minor damage delivered that way!

Forget trying to cancel an order and receive a refund. The cancellation dept never calls back. when Ashley’s customer service people call the number they don’t answer either. Maybe I should have the furniture delivered and then refuse the order. Not sure it would be beneficial but they would have the cost of delivering. Completely Not Acceptable Service.

I tried to cancel an online order the same day I placed it. I was told someone would get back to me within 3 days to speak with me about canceling. Well, they contacted me a week afterwards and told me the order was already being shipped so I would have to receive the order from FedEx and then call them back to start a return. Very convenient for them but convenient for me at all. Meanwhile, they managed to charge my credit card right away. I will NEVER deal with this company again. Customer Service was horrible.

Bought a leather loveseat less than 2 years ago and the warranty co. tells me that because the leather is separating from the seam of the cushion it's not covered but if it has a tear or stain it would be. Makes no sense. It is a tear. I am so disappointed with this company and the product. Buyers beware.

This company is Fraudulent. They did not Disclose the terms correctly. I called the very next morning to cancel my order from the day before. Not even 24 hours!!! All calls are transferred off shore, the website says cancel within 48 hours of delivery time. The delivery date was 09/04. No time given. @ 9:02 Spoke with Lexi, she put in the request to cancel. I received an email they put in the request. I called several times as I had not heard from anyone other than an email. I was told I had to speak with the Cancellation department but they did not open until 10 Eastern time. They would not give a phone number? The corporate office number would just put through to the Philippines. No one would help in the States.

They scammed an elderly woman out of thousands, let employees illegally use personal phones to contact clients, and turned off TikTok comments to hide criticism. Avoid them. DO NOT WASTE YOUR TIME WITH THEM! GO TO CAROL HOUSE!

I would not recommend Ashley Furniture. We purchased a couch, sofa and ottoman with a supposed warranty. The legs of ottoman were falling off after only a few months. The couch cushions were ripping around the same time. Of course we tried notifying them per our "warranty." They were combative, and didn't want to help. Needless to say lesson learned. Take your money elsewhere.

When arriving at St. Cloud Ashley store. Carl greeted my daughter and I. He helped us from beginning to end. It was nice that he explained where we could find bedroom furniture. I am disabled. So it saved us lots of time. He has very kind customer service. Explained a lot about the furniture. And the difference of each collection. He also explained each deal Ashley furniture had. Made me want to buy all the collections. He is very much a keeper for the store. Very much a asset to Ashley's furniture store.

As long as you all use Synchrony Bad as a credit alternative you will never get my business again. Look very closely into the bank you have chosen for your customers as a third party creditor. Now that know you all are using them, I will not be purchasing anything else from you all. They do bad business with your customer and you all need to reconsider how you establish credit with your customers. Options definitely need to be available. Because any business tied to synchrony will not get my business and I mean that.

I purchased a recliner sofa less than 2 years ago and it is already cracking. I reached out to customer service and they were absolutely no help. They couldn't have cared less. The poor quality of furniture made by Ashley has me convinced I will NEVER purchase another piece of furniture from Ashley. I wish I had read the customer reviews before I made this purchase.

Had my delivery cancelled twice without notification, even after receiving several messages the day and night before reminding me. Waited all day and they were a no-call, no-show. I had to go through hoops to get a human to speak with and I couldn't understand entirely since they are in another Country and we're absolutely no help to me. I was told the order was cancelled and rescheduled for the 3rd, a work day, so I scheduled for the 6th of September. Needless to say, the lack of customer service is astounding. I asked for my white glove delivery but expected a refund for the hassles, they offered a $50 discount off next purchase. Ha, like that's gonna happen. Oh, plus they UPS'd my ottoman with shrink wrap only, which also needs holes drilled for feet screws. Never again with this company!

I wish I could give them a -10 review. They are a disgrace selling garbage furniture and then has the nerve to charge over $200 interest when you’re paying it off. Our loveseat was such a piece of garbage. My husband almost fell off three times. This is garbage furniture so beware of buying anything they have. Never again will I buy Ashley furniture. Do yourself a favor save your money or go somewhere else. It was so bad we could not sell it and we had a hard time giving it away.

When signs are posted “Trucks Right Lane Only” and “Commercial Vehicles Right Lane Only”, Ashley Furniture is not exempt. These signs are for safety reasons. You need to teach your drivers to read. They are endangering the lines of others by their failure to follow them.

The "scratch proof" couch was NOT scratch proof. As soon as we got it, our cat thought it was a scratch pad, and kept scratching it. If I didn't stop him, there would probably been a hole in it. (That part wasn't your fault.)

Good Afternoon, I ordered one dresser at the Fairfield, NJ location on Saturday, August 23, 2025. The delivery was scheduled for Thursday, August 28th. I received a confirmation email on Tuesday and a confirmation text message on Wednesday confirming my delivery between 6:30am-10:30am. The delivery never showed, so I called the number on the email. They informed me that the order was put on hold. 

The delivery time was awful. Took over 6 weeks to delivery. Then it was torn. Instead of offering a new sofa they want to repair. Another 4 weeks. No one has been out. Tried to return items. 30 days return policy. Didn't get the chairs until 3 weeks after purchase.. Proof in the reviews. Believe every word. Never again.

We bought a new sofa with two recliners and a love seat with two recliners. We love the sets and the sales team, so the produce per se is not the problem. But the customer service area is just terrible! Three of the new recliners have a faulty mechanism for the headrest- it doesn't work. We called the service area and waited but nothing happened. Called a week later to find out our case had not not really been submitted, although the representative gave me a case number. The second person actually submitted it. A week later, I called to see why we had no action and was asked to get on the floor to take pictures of the serial numbers to email. I'm 78 and thought that was a bit much when a technician could handle all this easily. Well I did that and emailed them. Then still waiting. Today I received an email to check connections again before they order new motors. Still, not a real person to help or come to our home to check them out.

I had an extremely disappointing experience with Ashley’s Furniture. I spent over $10,000 on furniture and even purchased an additional $1,000 worth of insurance for peace of mind. Unfortunately, when I needed to use that insurance, the store completely failed to help me. It’s frustrating and unacceptable to pay for insurance that doesn’t deliver when you need it most. I would not recommend this store to anyone.

Absolutely the WORST delivery experience I have ever had! First I paid for “white glove delivery” where for $299 we had the pleasure of the rudest delivery guys coming and delivering furniture, leaving screws all over the carpet (what should those have been in anyway?) and bringing a broken end table. They stated that they took pictures and would have someone come fix it. That’s when the real nightmare started! Ashley sent a repair person to my house with no notice when I was 700 miles away.

Do not buy from Ashley Furniture. Got a loveseat that is rubbing when you open and close. The warranty department denied my claim, telling me to put oil on it. Would not let me speak to a manager, very poor service. Don’t buy from them, you be sorry.

We purchased extended warranty and the salesman told us that warranty covers almost everything. Our table started to peel on the top so we sent it back for warranty. They guys picked up the table and I was without a table for over 3 weeks and when I finally received the table the quality of repair was horrible. Looked like poop smeared on the peeling spots so I refused to accept it. They brought it back and I again was without a table for over a week. When they dropped it off they refused to take it out of the truck for proper viewing. When they assembled it and left, I then noticed they had sanded the top of the table which is veneer and now it has a rough surface and they keep giving us a runaround. Terrible nightmare!!!

I ordered online a mattress, which was straightforward, and when I needed some follow-up questions answered, the BOT was initially and frustratingly only a loop; eventually got a live (text) agent who was great, named Justin — attentive, patient, authentic — who solved my issues. Turned a sour customer into a probable-repeating patron! Thank you, Justin.

A year ago I bought a large sectional couch from Ashley. Their in store service was excellent as was the delivery. However soon after I received the couch the fabric began to ‘pull’. It started to look really shabby. I ‘combed’ the fabric regularly & it just kept getting worse. Their couches carry a 1 year warranty on manufacturing defects & problems so I contacted them. After a few emails and sending them photos of the issue they replied that the fabric was not a manufacturing issue. I took issue with this as the fabric was manufactured by their company. So they refused to do anything about it. They told me to get a pill comb which I had already used on the couch. In addition the cushions are badly put together. They slide, they are lumpy & are just low quality. I had to buy pads to keep them firm & non slip. I would never recommend buying furniture from Ashley Home Stores. They are expensive but they are junk.

Ashley Furnishing is a SCAM. Don't be fooled by their Special Guest fiasco. I bought a dining table. The legs were wobbly within a few weeks. First they charged me $389 for a Protection Plan that I didn't want and they wouldn't honour after the issues with the dining table chairs. After many complaints - requested a replacement. I later sent messages to their Customer Service Agent who promised the matter will be dealt with. Four and a half months later, no response! I went to the store and spoke to the Managers who advised me on next steps...contact Guest Care again, the Managers also promised to contact Guest Care on my behalf. No response after following their instructions. I'm beginning to think this is pure deception. I'm still stuck with the wobbly chairs. It's an accidental hazard in my home should persons sit on them. No response from Ashley. Not a shred of care or empathy!

We entered the Ashley store in Staten Island. A salesperson saw us and turned away from us. We waited and finally walked to the Customer Service desk to find a salesperson. Four people were sitting around, shooting the breeze and did not acknowledge my wife and I. I had to request service before anyone would speak with us. We wanted to buy an adjustable bed.

Waited 2 months to get my nightstand fixed. Because it can close even though it's not aligned they won't send a new one. Will never order furniture again from Ashley. Customer service is terrible, quality of furniture is worthless.

I will never buy anything from them again! Delivered wrong color of recliner. Nightmare with out of country customer service. Didn’t get anywhere. The box is too big to fit through a door to store until bringing right color. I can’t leave it sitting outside indefinitely! I live in Florida & it’s the rainy season. If I take it out of the box to carry the pieces indoors then they won’t take it back & breaking the box down same thing because it’s not in its original condition when it was delivered. Now I’m stuck with the wrong color because I’m not getting anywhere with them! I wish I could give them a -100

We purchased 2 recliners 6 weeks ago. They scheduled delivery about 5 times then cancelled because they have no idea where the chairs are. Summer has passed. And now they tell us maybe a few more weeks. These chairs are in stock and were shipped to our location. Ontario to Manitoba- 6-8 weeks is just not acceptable. We will never buy from or recommend this company again. Sales staff at our location were very nice. That’s all we can say.

They get a MINUS 10 star rating, as they are absolutely the worst company to work with while trying to resolve an issue. They were inept on June 28th and made promises to help, but almost two months later and no resolution. Corporate doesn’t care that the salesperson and the store manager offered to fix it. Good luck if you choose to buy anything from them.

After purchasing $23,000 worth of bedroom furniture from Ashley furniture, including their FCP 4 year Protection Plan we have had damage occur to the Simmons Beauty Rest Black Hybrid King Mattress that ran $3,099.00 itself. There is suppose to be a 4 year protection plan as well as a 10 year manufacturer defect plan. It's been 3 years since the purchase, the mattress developed 2 seam rips and a high spot in the center, the appropriate docs and photos were submitted. Ashley tells us the 4 year protection plan is only for stains but remember Ashley buyers, to get the warranty you also have to buy their comfort bundle with mattress protector for another $449.99.

Ashley Furniture is all smiles while shopping and buying. Try calling your salesperson afterward.... Good luck. Try calling the delivery team.... No luck!. Don't let them tell you that they can get you on a delivery schedule sooner than later. Total opposite happens. When you mix in the price they charge for one love seat, one would think they could accommodate. If the thing wasn't 250 lbs, I would have just picked it up myself. Now I am still waiting for a delivery that should have happen yesterday. Typical sale though. Love seat seemed to be of good quality. Time will tell. They did lose a customer going forward. We are in the market for much more than a love seat. We will go elsewhere for the rest.

We purchased the NUU Garden Outdoor Furniture and the chairs are filling up with rainwater and then when we lift the chairs to move them the Milky Rusty Water runs out all over my deck leaving large rust stains. I have been trying to find a resolution with the customer service but after four phone calls there hasn't been a response back from them. Not recommending this furniture unless it is completely under cover. AS far as the customer support I am still waiting for a response.

EXTREMELY disappointed in my bedroom furniture that I purchased from Ashley Furniture right over a year ago! Customer service has been completely useless & I will NEVER buy anything else from them. Our bed is falling apart and this crooked company won’t do anything about it. Highly do not recommend buying from Ashley!!!!

When going to shop at Ashley I had to wait for one of the 4 people In the store To help us and no other customers were in the store. Then I ordered and waited for the delivery day. It never came and no call. When I called the store they were so disrespectful to me that I canceled my order that he said I could not cancel. I said if he sends it I’ll refuse it! I will not accept it when you're so disrespectful and nothing was done to that employee. They did not care. He still there working and ready to disrespect you!

Went to the Shiloh Illinois store last Sunday. We were there a long time making a purchase of kitchen table, chairs and a hutch. Seems like the manager didn't know what he was doing. After about an hour we finally made our purchase. Left the store and after about 15 minutes received a call from the manager saying our card didn't go through. I called the bank and they said it went through. Went back to the store and they wanted to run my card again. Would not let them. Cancelled my order. I left very upset. Six days later I finally got my money 4600.00 back into my account. Needless to say I will never shop at Ashley again. Would not recommend anyone shop at this store!!

If I could give them a zero I would. They don't deserve even the one star that I gave them. How dare you reach out to someone's mother unprofessionally without even resolving the issue you previously caused them. All of their store should be shut down immediately. The customer service is absolutely disgusting.

Very bad company. We purchased 6 drawers dresser on line. We live on the 3rd floor with no elevator. We found the package delivered and left on the first floor, in an open area for anyone to take. My wife and I couldn't carry it to the 3rd floor we need extra help to do it, it's over 150 lbs. Our next door neighbor, retired lady, had the same exact problem with Ashley's delivery. What a shame.

This has been one of the worst customer experiences I’ve ever had. The salesman entered my phone number incorrectly because of auto-correct on the iPad. I immediately corrected it and even provided the right number in writing, but Ashley never bothered to update it in the system. Because of this, the delivery team kept calling the wrong number. Even the person who got those calls told them it was the wrong number, yet Ashley still failed to correct it.

DON'T BUY HERE. Still waiting on approval of this store on my already approved warranty mattress by Sealy. It's been 45 days! And no answer of approval, with approval from manufacturer. No credibility from this store.

Promised in 1-2 weeks, promised they wouldn’t charge me till the item ships… I’m on my 3rd delivery date, items already charged to my account, and now being told on back order again… Will never purchase again from Ashley… Customer service is absolutely no help!

Worst customer service ever. Sold us a bed that with foundation and mattress was too high off floor (33 inches). Called next day and told wanted to return foundation. After many more calls over several days they would not do it. Spent thousands there over several months, but this is how we were treated. Never again!

If I could give this company a zero, I would. I used to shop here, but every piece of furniture I bought would fall apart within a week. To make matters worse, when I reached out to their customer service, I expected some kind of understanding, but instead, I was met with hostile and extremely rude customer service. I will never shop here again and do not recommend anyone purchasing from this company.

Terrible customer service. Bought a new recliner and it was damaged when picked up at store. Had to pay for Rep to inspect and still waiting on parts. Have been advised it could be another six weeks for parts to be delivered. Good luck trying to get corporate representative.

My husband and I bought a couch, chair and ottoman in April and not only did the cushions compress rapidly but the wear of the fabric looks like it's over 20 years old. We have tried working with them but they keep passing this issue on to other departments. They now claim that this is normal wear. If they think this is normal then that speaks volumes about their product They finally sent us ONE new cushion but that doesn't resolve the rest of the furniture ex- the other cushions, the ottoman or the arm of the chair and couch. We will have to be requesting repairs every few months. Keep in mind we hardly use this furniture and the look of it is unacceptable. I'm sure they wouldn't want this furniture in their home.

In June, I went to Ashley Furniture with the intent on looking to buy an end table and sofa table to match my remodeled living room and furniture. I found a set that I liked, however I was cautious about purchasing the furniture because I was worried it didn't match. I asked the salesman if I could return it if I didn't like it. When he told me that I could I trusted his word and purchased the furniture. Two months later (August), the furniture was delivered. I told the driver I didn't like the furniture because it ultimately didn't match the furniture. The driver replied that I would have to call the store itself and they don't handle those issues.

So in 2022 my husband and I made a significant purchase with Ashley. 1 large tv stand, 4 end tables, 2 leather recliners, 4 lamps, etc. In July 2025 the mechanism on my recliner broke no longer releasing the recline position. My warranty showed 1 year on parts and a 5 year limited warranty. I visited the se pdx location on 82nd. Was told Ashley store was now a franchise and I had to deal with corporate. So I sent in my info just to find out they discontinued the chair and was told they can't get parts for it!!! What awful customer service!!!! Funny thing is all the chair needed was a new cable to be installed!!!! My husband ordered the replacement mechanism with cable on Amazon for $10 bucks and it's fixed! I won't be doing business with Ashley in the future. They also asked me if I purchased extended warranty on the chair??? If so would they just of said, "Sorry it's discontinued"?????

Bought a bedroom set, it came incomplete, call customer service, no one can give me a date when the part will arrive and Ashley won't return the order. The dresser is so small!! The worst service ever received!! I will never ever shop with them again. No one even call to apologize.

Ashley does not disclose its return policy (no returns, refunds, or exchanges) until after the purchase is complete. The policy, located on the customer receipt, states that they do not provide refunds or exchanges. Of course, that's too late. They also do not return phone calls. I have left numerous detailed messages but have not received a return call from the store.

Worst customer service. Ordered a chaise online. It was wrong Color and configuration and damaged leg by driver when delivered door step. I didn’t open until weekend. I called right away. They refused to help. With return or exchange.

I would give them a zero if I could. Their customer service is the worst. I ordered several rugs that took two months longer than expected to come. By the time they came I had replaced them. NO ONE COULD GIVE ME A STATUS. No one let me know they would be delivered. Of course no one rang so I couldn’t refuse them. I returned them a month ago AND STILL DON’T HAVE A REFUND, CAN’T EVEN GET ANYONE TO CONFIRM I AM GETTING ONE. Hate this store. Do not buy anything from them!!!!

My husband and I purchased the Caitbrook storage bed cal king. This bed is the worst bed I have ever had. The quality of it is almost laughable. Every time my husband tosses or turns the entire bed moves and creaks. I would not recommend this product to anyone! The customer service department at Ashley Furniture is a joke.

I ordered a couch from their online store, the couch came in two orientations that you chose from left or right. The diagram was wrong and they sent me the wrong orientation…. That’s just the beginning. I called and waited for over an hour on hold. Finally got ahold of someone and I explained to the person who hardly knew English that I needed to replace the couch for the correct orientation. They set up a pickup and delivery, they came and picked them up but didn’t drop off the correct couch. So I called, was again on hold for an hour. Finally got a hold of someone and after about 20 min she said she would call back… Nothing. The next day I get an email from PayPal saying that Ashlee sent a refund but it was 700 dollars short of what I paid them…. I will NEVER EVER EVER use them again.. And I will get my money back!!!

Terrible customer service. I was supposed to receive a refund for a warranty I didn’t use. It was over $400 and when I called they said they sent me the refund via mail and sorry I didn’t receive it, but now it’s expired. Too bad for me. They said maybe if I come in and shop they will try to give me a discount. That’s insane. It’s MY money I’m asking for, not a handout or discount. I will not be back - but I’m sure they don’t care.

If you make a purchase at Ashley and give them you phone number and email, BE PREPARED. You will receive a barrage of emails and texts and calls as they promote the store and sales and finally try to schedule delivery. Don't believe anything the sales person says about availability and delivery. The AI (Artificial Ignorance) computer system will arrange that. The computer scheduling starts by offering deliver DAYS by text. No time range offered. The computer is very persistent at emails, texts, and phone calls to get a day selected. The caller calls from a call center in the Philippines. They talk fast with heavy accent so it is hard to understand them. They say "Dis is Maria with Ashley....' so fast you have to ask them to repeat. No Ashley Furniture, just Ashley said very fast. The phone connections garble the voices making understanding the fast and heavy accents even harder.