Ashley Furniture Reviews

Was not able to receive furniture I paid for in cash as promised date. Sales person never said it was on backorder till the end of February. Now, I am having a difficult time getting my money back. Because it has to meet approval. When I paid it was out of my account same day!!

Store in Webster TX. Manager promised delivery before Christmas. Did not arrive. December 29, I went to store to cancel order. Supervisor supposedly cancelled the order and refund within 7 days. Got message today Jan 5 scheduling delivery on Jan 25??? Refund has not been received. Lies after lies after lies....

My furniture within a year's period. Started breaking down on one side. I am 180 pounds. My wife is less. I did buy the insurance but for some reason or another it doesn’t cover breakdown of the cushions or the framework underneath. Don’t know how that is, but they told me to call the insurance company first since I bought the insurance that he refused so I paid for nothing there and the first time Ashley did come out. They did put new cushions in in that. But it broke down again saying situation maybe because I like to sit on that side, but it did so I’m paying on a couch that’s worth nothing and I’ll never go to Ashley‘s again because they refuse to fix it a second time and the insurance won’t fix it either. So I recommend to anybody stay away from this company.

We purchased a swivel chair, paid 600 plus for it, went to pick it up and brought it home only to find out it was too big then called right away to return it not even a hour later. We went back and found out we had to pay 75.00 restocking fee, it was never taken out of the packaging, this was ridiculous. We were going to get another one but since they charged us that we didn't I know it didn't matter, we will never buy anything again from Ashley.

Bought a full-size mattress & new bed frame. Order came about 2 weeks early. Right mattress. Completely wrong frame. Apparently Ashley Furniture just does not care to fix their delivery system problems. True to all the reviews I read, the store is great, the people are helpful, but none of that matters because most likely you will not receive what you ordered and if you do you will be lucky if it is all there. This is a headache nobody needs.

My husband and I purchased a living room set, a bedroom set and two Tempur-Pedic mattresses with bases. We have been very satisfied with the purchases we have made as far as quality goes. We were just as satisfied with the sales associate that we made all of our purchases with. HOWEVER, when it comes to their customer service it STINKS!!! I need to swap out my mattress under the 90-day comfort guarantee, and they don't know what they are doing. I have been told to call 4 different number to include calling Tempur-Pedic directly just to end up back where I started. Ashley says I need to speak to Tempur-Pedic directly, and Tempur-Pedic says that I need to speak with Ashley and that this is an ongoing issue that they have been having with Ashley. Very frustrating and not quite sure it is worth all of the trouble.

Worst furniture shopping experience of my life!!! And I'm 61. Prices online were cheaper then in store and when asked, the manager was to call me back 2 times and never did. I canceled my order and was told prices changed when put in your cart on line.... what???? Besides taxes, prices should not change!!! Complete insult to my intelligence. The girl behind the desk then proceeded to tell me they change according to your zip code....again WHAT???? So I was being charged more because of my zip code! WHAT A SCAM. And to top it off, the manager refused to come to the desk to approve my return. She gave the girl her pass code so she could do it herself! WOW! I WILL NEVER SHOP AT ASHLEYS AGAIN AND WILL TELL EVERYONE I KNOW ABOUT THE SCAM THEY ARE DOING!!!

I will never buy another product from Ashley or City Furniture South Florida again! I purchased a couch with a 3-year protection plan. I am at year two and my couch cushion is dented and worn. I put in a claim, however they will not service my couch because I no longer live in Florida! I have called customer service 6 times with no resolution and no less than 4 hours of my time!!! I even went to a local Ashley furniture store in NJ to see if they can help me. I am truly disgusted with the lack of help and disregard for customers. I would never ever recommend Ashley or city furniture to anyone.

I would give Montgomery store a negative if I could. Sales man lied and said he didn't help another lady with sales. Bought a mattress and was not happy with it. Returned it for another one. Mattress we received was not in package. 5 min after they dropped it off sales lady called and ask how it was. I hadn't even slept on it. Not really happy with sales. Tape your conversation so you have proof.

Ashley Furniture: The Worst Customer Experience I’ve Ever Had. I rarely write negative reviews, but my experience with Ashley Furniture was so frustrating and disappointing that I feel obligated to warn others. The Purchase That Started It All. On 11/08/2025, I purchased a couch from Ashley Furniture. The salesperson assured me we could pick it up on 11/15/2025. Based on that promise, we made plans accordingly.

The customer service is horrendous. Completely unhelpful individuals that ask you to repeat your name, address, phone number, order number, repair number, replacement number but do not document the issue. I spoke with 14 individuals since making my purchase and not one of them read the notes or knew the issue fully. 14 calls later, I'm supposed to receive a new dinette set. Let's see if this time the wood is not chipped and the chairs are not wobbling.

I bought a trunk table 10 months ago, never realized it had very sharp metal trim on the top. I had company and someone cut their hand on it. When I called and spoke to the regional manager, they said there was nothing that they can do for me. I explained to her that I believe it was the way the table was made and even if they replaced the table, it would be the same. All I asked is if I could just get a credit so I can go back and buy something else that would not be as dangerous as this table and I was told no they could not do that.

My furniture from Ashley furniture was delivered on November 29th, some of the furniture had scratches and scrapes. The nightstand wood at the bottom is broken and needs to be repaired, bottom of the bed board had scratches and scrapes on it. They sent a tv stand the wrong color and it has been a nightmare trying to get them to pick it up and replace it with the right color. They keep telling me it's not in their district to deliver. And the scratches and scrapes has not been resolved either. You can never speak to a person due to the AI generated message. It's been a nightmare. Don't buy from Ashley furniture. I bought more furniture from Haverty's and Rooms to Go. I wish I would have bought everything from the other stores.

I have purchased multiple items from Ashley Furniture in Houma LA and each time it has been a disappointing experience. I purchased a sofa about a year ago and they insisted I buy the extended warranty. The 1st one they delivered had a piece of the arm missing. The 2nd one had dry rotted fabric that kept tearing. When I contacted the warranty company they refused any service. I went into the Houma store to see about a refund on the warranty or another sofa and the 1st manager Mr. ** said he would give me the one in their breakroom. It was saggy, faded, and dirty. The other manager Courtney said she would get me a replacement sofa for my defective one. Week after week passed and every time I checked in with her she would make excuses.

I ordered a coffee table from Ashley more than 50 days ago. Even after over 15 days had already passed, I was told by the Richmond Hill branch that the delivery was only two days away. Based on that information, I expected the order to arrive shortly. However, I have now discovered that my order is scheduled to be delivered within the next three weeks, which is completely unacceptable. This shows that Ashley’s main goal seems to be selling products without providing any reliable or guaranteed timeframe. There appears to be no proper system, no transparency, and no accountability when it comes to delivery timelines. The information given to customers is misleading, and follow-ups are extremely frustrating. I am extremely unhappy with Ashley’s system and overall experience. Terrible customer services.

Worst experience! Makes promises can’t honor! Keeps rescheduling my delivery without my permission! Furniture quality is subpar. Delivery was horrible. Furniture not covered. Damaged!!! Never again!!!!

My new queen size bed looks nice but I should have known better to buy from Ashley AGAIN!!! The headboard has such a huge space from the headboard and mattress, my pillows go down behind the mattress to the floor!! There is nothing to stop them so I fight my pillows all night!! The mattress is 14” so the pillows should not do this!!

I bought my mother a recliner from Ashley WITH A $200 WARRANTY, within 4 months the chair would no longer recline (motor/switch?). Now I am in 'FIX IT HELL' with them. We are going on TWO MONTHS of repair hassles and still the chair is not fixed. First tech misdiagnosed, said it was the motor when it was the switch. You would think Ashley would then expedite shipping of the switch being we waited a whole month with the motor, but NOPE. Here we are going on Month Two and still the switch hasn't even shipped. I could literally buy a switch on Amazon and have it delivered in one to two days, but Ashley cares more about postage and getting the cheapest switch than fixing the chair in a timely manner. This company is Penny Wise Pound Foolish. Probably that is why they get bad reviews.

Ashley Furniture salesperson lied about when furniture would be delivered. We tried to call the store and could not reach the store directly so had to physically drive there. Once at the store, the manager confirmed that we were lied to regarding delivery. When the manager tried to give us a refund, the system wouldn’t allow him to refund the furniture! Do not buy furniture from Ashley unless you like being lied to and having issues with refunds.

My family had a wonderful experience w/ Ashley Furniture. During a recent move, we lost the screws for our daybed and weren't sure what to do. Their customer service was incredibly helpful - using the model number they researched the item and shipped us a brand new set free of charge. This level of kindness and care is so rare from retailers these days. Truly understanding customer service. Thank you!

The worst furniture store ever dealt with. They are not reliable. They deliver damage items, and when you call customer service, the situation gets worse. Their warehouse send wrong items that usually take back. When the new item is supposed to be delivered, they ask for replacement. Tried to explain to the new team that this is a replacement for the missing item, and they just grab it up and start shouting and yelling at me and my wife. I wish I can rate them below zero. The delivery team.

Ashley Furniture in Cherry Hill is the worst .I had a store Credit ,and wanted to use it. Well to my surprise, I had to wait for Corporate to ok it then, couldn't get it delivered until the day after Christmas between the hours of 3pm and7pm. I called upper Management, and they couldn't help as far as the time. This is the second incident with this store. I recommend people utilize other stores. At the rate they are going they will be out of business.

I feel Ashley's customer service practices border on deceptive. I ordered a mattress with "free" bedframe only to discover that I still had to pay the taxes (over $100) on the bedframe. Then I paid for "white glove" service, expecting that the bedframe would be set up and the mattress placed on top. The bedframe arrived within a few days, but the mattress didn't come until nearly two weeks later, which means I had the huge box with the bedframe sitting in my apartment all that time. When delivery day finally arrived, I was given a timeframe of 1-5 PM. I was on my way to the apartment to receive delivery when I received a call at 12:45 that they were at my apartment and wouldn't wait longer than 10 minutes. Thankfully I was able to make it in time!

We purchased about $25,000 in furniture for a new home. We took the delivery on 10/28/2025. Some of the furniture arrived damaged (Dining table, dresser, nightstand), while other pieces (dining chairs) were shipped incorrectly. Our farm home is in a small town in the country, the replacement of the furniture has taken forever, because according the 3rd party shipper used by Ashley/City Furniture they can't just send a truck out with one stop to make. So they are trying to build a route. In the mean time we have gone thru the Holidays without our furniture. Sadly, Ashley relies on 3rd party shipper to do the domestic shipping, and the customer is at the shippers mercy. Other than agreeing to replace the furniture, no one at Ashley has escalated this with shipper. It is going on 2 months to get this resolved. So sit back and WAIT!

Sales process was great, but if you've got a problem after the sale forget about getting any help. We purchased a four power recliner sectional with two batteries. They sold us cables so that we could power two recliners with a single battery, but, they didn't give us the cables. Got a chat asking if we picked up the cables at the store. Replied back no and asked if we needed to. No reply. Delivery date getting closer so tried calling the store. Forget that. Got some answering service in some foreign country. They sent a message to the store. Never received a return call. The sales associate had written her number on the sale paperwork. Tried calling that. Left a message. No return call.

The sales associate at the Ashley store I went to said the Nectar Mattress I was testing came with Nectar's 365 day trial period. He even mentioned I could keep it up to day 364 and return it. That was the only reason I bought it, and I was a fool for believing him. When the mattress started hurting my shoulder, I first decided to get a Purple mattress directly from a Purple store because I'd heard great things about them, and then use this Nectar trial policy because of how much I'd believed this 365 day free trial claim. Big mistake.

I ordered furniture online from Ashley Furniture. I have been making payments on said furniture. I had an estimated delivery date of 12/16/25. It is 12/19/25. I have never received my furniture. I have never received a follow up email or new date. I have called and they said it would be here today. Then I called. They said it won't be here by Christmas. I ordered this from them on 11/27/25. They have not contacted me once. I bought this furniture for my child for her birthday. Her birthday is tomorrow and I'm devastated. I will never buy from this brand again.

Customer service is horrible. I ordered some items on Nov. 14, 2025 and immediately canceled the entire order on Nov. 15th. (3 items). I had the rep email me stating the order was in process of being canceled. 1 item was canceled. They said I signed and accepted the lamps and wall art. LIES. When I arrived home, only lamps were dropped off at my garage. (Video camera footage as proof) I called and informed the store to pick up the two unopened boxes left outside my garage. They did around December 10th. Dec 1st I was given another reference number for the missing items. It is now December 19th and there is no update on the missing item, no call from a manager. In fact when I called today, the rep wanted to create a whole new case. Unbelievable! Why? One has already been created. What happened to the investigation. I will NEVER, NEVER, EVER, purchase from this store again!

This is one of the worst companies I've dealt with. We ordered our furniture in September and it's now December and it has not been received. Their customer service is outsourced and it is awful. I'll never make another purchase from this company.

Ashley Furniture does not allowable return or exchange, meaning all sales are final and they don't Tell you that. They Expect customer see the small sign on the reception desk. I bought two Power recliner from one contractors of Ashley Furniture. When delivered, it was not a good fit for my house and I Wanted to return it when I found out that they don't take it back. I put it for sale on Facebook Marketplace for half of the price sold in Ashley Furniture store, but people don't look for brand new stuff on Facebook, so these sofas are sitting in my living room idle. This is the Worst customer service I experienced in my life.

Customer service is a joke! Bought a bedroom set, paid for install at our local store in Bryant Arkansas a couple of months ago. It was to be installed over an existing bed with an adjustable foundation. It was poorly done, foundation was not evenly laid, part of it rests on the bed footboard at one end the other is over an inch away. One cannot use the adjustable functions without causing a lot of rattling. No matter how long a customer or how much spent they do not care. I would not recommend this store unless one doesn't mind the lacking of customer service and caring to fix the problem.

Our furniture was delivered on November 8th, on November 10th we discovered that the heating element on the sofa wasn't working. I went through several phone calls before someone gave me an appointment for a technician to come out. He looked it over and said we needed some parts replaced and the parts would be arriving within two weeks. I've been calling for updates and was told the parts weren't in yet. I called AGAIN this morning (December 15,2025) and was told that they were NEVER ordered!!!

Not happy! I was lead to believe that the dining table I ordered was gonna come in the color I requested. It didn't, the rep that helped me said he looked up the table that I wanted and said that it came in the color I wanted, he lied. I had just had eye surgery and couldn't see too good. My husband said this isn't the color we ordered. Delivery people had already left. I called the rep that helped. He acted like he didn't know what I was talking about. I also called the store. They said once delivered it's too late. I guess they will lie to make a sale. The store manager didn't care. I will never shop there again.

Updated on 12/20/2025: Received an email back stating DO NOT REPLY. They just shipped the parts and told me to install them myself. This is in no way acceptable.

I bought $6000 worth of furniture and paid $520 for 5 years protection for the sofa, recliner and love seats. Now all the sofas starts discoloration. I called and they are not honoring their commitment to take care of this. Don't buy furniture from these thieves. I am writing this review to BBB as well.

Absolute worst quality furniture that is highly overpriced for what you actually receive. The sleeper sofa was ripped, the cushions did not fit and the bed would never close completely. The company was of no assistance in solving my problems... Just wasted time on top of the money. Don't make my $3 K mistake...stay away....way away.

Wish I could give this company a 0 star. This is the worst company I have ever dealt with. Ordered the last of october. Bed, mattress, dresser, couch, love seat. Here it is the middle of December and I still do not have my furniture and was told today it could be another 2 to 3 weeks. They did deliver some furniture 2 weeks ago. But it wasn't the furniture I ordered. So I have been sleeping on the floor for over a month now. I am in my 60s and this is very bad for my back. But do they care. That is a big NO. I just keep getting told it will get here when it gets here. I beg if you are thinking of doing business with this store RUN RUN RUN the other way. You will regret it.

Ashley does not stand behind their product. The wood frame in the center of the bed snapped and completely broke. They will not fix it. Said because I didn't purchase a warranty they can't do anything. So in order for them to sell not faulty product you need to purchase a warranty. The product is 5 years old by a couple of months. Don't buy non quality bed frames from Ashley. Very poor quality. I already spent over 6,000. I could not afford any more money.

Don't buy their furniture warranty, it's a waste of money. I was told by salesman that the warranty would cover any damage, this is not true. The company Servco denies claims, for various reasons. The reviews for Servco are terrible.

You get all these messages from chat bots with phone numbers that you can contact with messaging or call for assistance only they don’t work. My open order showed only one item when I’ve ordered four unless I drive all the way back to the store. I have no help. This is ridiculous. I do not recommend using Ashley ever. Go find someone else unless you want. No customer service.

Stay away from this company. They deliver damaged furniture then make you jump through hoops to get any help. Customer service lies claiming they have submitted a refund or exchange but nothing ever actually gets done. If you purchase online you are forced to deal with these reps that do not care about customer service.

I bought a love seat and recliner on 3-22-25. The recliner was ok for a few days and then it became very uncomfortable. I thought it just needed to be broken in, but the issue got worse. On 7-22-25 I finally found a contact email for warranty issues. I was told to take pics of the chair. After they reviewed my claim, they agreed to send out new cushions. Said it would take 2-4 weeks, it took close to 8 weeks. Cushions were installed, seemed ok, but after a few days the issues were back. Contacted them again and was told new mech parts would arrive in 7-10 days. It's been over a month and they are not replying to emails. Filed a complaint with the BBB and attorney general.

I bought an Ashley Cannonbrook sectional through Furniture of Dalton and it was delivered on August 12, 2024. Within about 100 days of normal family use, the couch started sagging, the cushions lost their shape, and one of the main seams ripped open so the inside material is exposed. This is not what I expect from a new piece of furniture.

Horrible quality for the price! I purchased a sectional I saw in the store and was surprised when rude delivery men delivered it. One of the chargers doesn't work. I don't know if it is because the delivery people didn't assemble right or if it was delivered broken. I called to schedule a repair appointment and was told they were sorry and would take care of it. Several months later and it appears I bought a piece of junk from an unethical distributor.

Zero stars. Bought couches + warranty at Ashley Norwalk CT (now closed). Warranty is useless. Techs came twice, promised repairs, never returned. No one can find my purchase. Total scam. Avoid Ashley.

I bought a sectional about 2 years ago and was sold a "protection plan" that was described to me by the sales person as "will cover everything" regarding your sectional. Well now that I had an issue, calling over and over to get a person on the phone, my claims was denied. Something so simple, the foam on one of the pads (seating) was worn down and lumpy making the whole couch look unappealing. SO, I now read the contract more clearly and it COVERS NOTHING! The couch is not a bad couch besides the one piece, the 5 Star company is worthless. Save your money, it's a sham/scam.

I have a credit line with Ashley and have been purchasing from them for over 10 years. I went in today to buy two Emilia modular loveseats, which Ashley sells for $1,999.98 each. Before purchasing, I checked online and found the exact same item with matching SKUs on LunaFurn.com for $1,386.13. Buying two would have saved me nearly $1,300, and Ashley displays a large bold red “Price Match Guarantee” sign at the entrance with no fine print or posted exclusions.

I visited Ashley Store at Santa Ana Main Place. To purchase sectional couch, Ottoman, TV stand. ZAANA assisted with purchase info. When I input my credit info I included both home number and cell number. I was approved with 6,000.00. The Men in charge of running my credit his English was very hard to understand. I waited over 3 hours for my paperwork every time I asked his answer and ZAANA answer was is not ready. She stated that my home number was the issue. I suggested to use my cell number.

Worst customer service I have ever had - and I am 76 years old! My item arrived damaged. It took 25 phone calls to try to resolve. In the end, they reimbursed me for the item but not the $103 they charged for delivery and set up. Then they said I never paid for the item and threatened to take me to collections.

Absolute trash company of the highest order. We bought a couch and a loveseat -- when it arrived, we found it didn't quite fit our living room (the couches together were a bit too bulky for the size of the living room). We wanted to keep the couch, but exchange the loveseat for a recliner. When we called customer service, they refused and said our couches fit the living room fine. They determined this from a photo we sent them. They straight up said, "No, you're stuck with the loveseat whether you like it or not, LOL." Amazing. We just spent thousands and thousands of dollars at your company, and you can't even exchange a loveseat for a recliner for us? We would've paid any difference if there was any.

Financed furniture and everything was great, sales, delivery until I went to make my first payment and noticed I was overcharged. They charged me 3 times for the same thing. They did refund one. I called today (purchased 2 weeks ago) and explained. They agreed I should pay the amounts on my receipt but they only show 2 charges which is why they previously refunded one. I told them there are 3 and they responded that’s a mistake with the finance company/bank. (I guess everybody made mistakes that day) no worries though just want it corrected, they refer me to finance who refers me to them. I asked them to stay on the line while I conference the finance company and they refused, hung up on me after overtaking me. They could care less now that the sale's complete.

We purchased a dining room table and chairs set in store. The staff were helpful and professional and we were initially happy with the set. However, we had a problem with one of the chairs and I called the warranty department, and that's when it went downhill. Multiple calls to operators who barely spoke English. I sent in requested photos twice with no response, and then hardware showed up which won't fix the problem. I called back and now have an appointment for a technician to attempt a repair or order a replacement. After reading over some of the 5,300 plus one-star reviews I'm not hopeful this will be resolved easily.

Horrible delivery experience. I had to send one piece back and 2 pieces didn't come at all. The guys were ** and didn't have the tools they needed. Left a mess and to top it all wanted me to sign a document in Spanish! I don't read Spanish. I don't live on property so now I have to be inconvenienced again. I'm sorry I ever set foot in Ashley.

I purchased the Ashley Realyn bedroom set plus a couple of extra pieces and although the furniture is the style I wanted the offgassing after 9 months is still horrible. I have put the furniture in the sun as it was suggested, I left a fan in the window sucking the air out of the room, plus the ceiling fan going for months, I purchased a $900 hepa air filter/purifier that takes smell out of the room, but the minute I turn it down from the highest settings which is loud it can’t keep up. So 9 months later I am still sleeping on a trundle bed in another area of my house because of the smell. And knowing that formaldehyde is a cancer causing agent I don’t particularly want to be in there around it at all. So no, I would not recommend any of the actual products and I say that only because I also purchased an Ashley living room set and the dye came off on my clothes so they switched me to another color of the same style of furniture.

Ashley Furniture needs to be investigated. Do not shop online or at a location... They need to be put out of business!! READ THE REVIEWS BEFORE PURCHASING. I purchased something online. I realized, by calling the # they call "customer service", which is a scam and lies department, that Ashley Furniture is a bad, bad company before they could stick me with not giving me a refund - that nightmare hell hole. If you have a Havertys Furniture in your area (they would be worth a drive) go there instead. They are an awesome company. TRUE customer service. When you walk into a Havertys you are not treated like vulture food.

I would not recommend Ashley Home Store to anyone. I bought a loveseat that was delivered and after the fact, we noticed it was defective. When I called customer service, they scheduled an even exchange. 4 different times it was cancelled the day before and once on that morning. Went back to the Woodhaven, MI store, where I bought it, 3 times to cancel and get a refund. They will never refund! The manager, assistant manager and my salesman was no help. All they did was tell me to call for an exchange. None of them would call for me or back me up. So my credit card company got involved, and after that I finally got my loveseat. It took 8 weeks. Customer service on the phone is rude. The girls that took my many calls cared less, just said this is our policy!! You will never get a refund. This was my first time shopping at Ashley, and I will never go back. Once they have your money, They're done with you.

Ashly Furniture's customer service (866-787-7930) is horrific. I couldn't understand the agent. I asked where this call was and she said the Philippines. The agent wasn't helpful and caused more confusion with my order than what I was calling for. This is a poor reflection on you, Ashley Furniture! Come on, Ashley - bring your business to the United States!

Beware of Ashley Furniture's mattress return policy! My advice don't buy a mattress from them. They charge the customer a 15% return fee in addition to the delivery fee for an exchange. In October 2025 I bought a Sealy Posturepedic with the advice of the sales person and sales representative saying that the Posturepedic hybrid was good for side sleepers because it had zoned springs. Since I needed more hip and back support, I decided to try it. It was not good at all for me in fact, it actually threw my low back and hips out of whack twisting my pelvis. I went back to the store to pick out another mattress for an exchange and they informed me that I would have to pay a 25% fee if I did not keep the original mattress for at least 30 days. So I waited the 30 days and picked out another mattress that was slightly cheaper and all foam.

Do Not shop at Ashley in Arlington, Texas. I wish they had a 0 but the lowest was a 1. I bought 6000 dollars worth of furniture. I was told the day I got it I could pick it all up. Went to Rent a Truck, got everything, was missing a end table, light and recliner chair. Told to pick it up the next weekend, rented a truck to go get it. They said they gave my stuff away. It should be there in 2 weeks, went back, got the table lamp and the chair got home, the chair had black marks on, missing the mirror, was told give them 4 weeks. I tried calling, nothing. I have paid 2 payments still nothing. I don't have my daughter's mirror that goes in her bedroom, now told 8 more weeks and customer service all they say is, "Sorry for your bad luck." They have done nothing to help me. I'm so pissed right now. If you are buying furniture, don't go there, you will pay stuff you never get and it's not their fault, they don't care about customer, all they care about is your money.

I am absolutely furious with my experience with Morris/Ashley Furniture. My couch arrived damaged straight off the truck, and I immediately reported it. The tear is clearly visible in the delivery photos taken by the driver — I even circled it and sent multiple additional photos from my own phone. Despite this, customer service kept replying with copy-and-paste messages saying they “weren’t seeing any damage” and asking for the same photos over and over again. It was beyond frustrating. I had already provided everything they asked for, and the tear is obvious in every image.

At this point even giving a one star is over the top for me. I purchased a table on September 28 from the location of Greenwood Indiana. The table was delivered on October 3 October 14. I noticed that the edges were splitting. I called and I got nothing but the runaround. Still getting the runaround today November 18. Still no resolved to this matter. They would’ve sent out a technician to make a repair. Oh I don’t think so. I would never accept a repair on how it’s splitting. A piece of it even fell off.

This is the absolute worst customer service. You have people answering the calls who have no power and a management team that does not review cases. I have been calling with issues to a chair my mother received on October 1st. I have been calling weekly for a month and half. DO NOT BUY FROM THIS COMPANY. The technician who came out from the company told view the chair said the company used to be family owned, however was purchased by a big corporation with many brands, and customer service no longer exists.

Ordered a replacement cushion on 6/10/2025 it is now 11/18/2025 and have not received my cushion replacement. I have contacted the store in Cleveland, TN where I bought it 3 times. They tell me they will call me back after telling me a manager would have to get involved but I still have not had anyone contact me from the store. I have called the customer service number 3 times and all they can tell me it that the cushion is in Memphis, TN and there is no estimated time for delivery. Terrible customer service and cheaply made furniture as the cushion only lasted 2 months.

I gave it one star because I liked the sofa sectional I got. However I was pressured into the 5 year $300 “worry free” protection that covered cleaning of my white sofa for any fading in color due to wear, etc. only to find out two years later that I wasn't covered for very light stains - I was given a runaround and conflicting reasons why - updated policy which I never received to we don't handle multiple stains. Why would I have someone come out for one not noticeable little stain? I never wanted to use it until I needed it.

We have been customers of Ashley Furniture for over 15 years. On November 9, 2025, we went to Ashley Furniture in Prescott, Arizona to make a purchase on our Synchrony/Ashley Furniture account. There was a processing issue with our two accounts that needed to be synced 2 phone calls to customer service and still had issues. Our credit limit is $9,000 with a $0.00 balance. The Sales Manager wrote emails to the Corporate office and after 7 days had not received a response or resolution. Corporate and Support staff are incompetent. Sales manager and Sale Associate in Prescott are excellent and frustrated as well.

Never buying from Ashley again! The worse experience in my life! My oatmeal set turned black behind all the cushions after 13 months. Tried using my 5-year warranty that I paid $450 for and had to fight tooth and nail to get it reupholstered. Extend customer service is ass! Very unprofessional, not compassionate at all. I missed 4 different days of work to have 4 different techs come to my home. Finally, after 4 different techs coming out, after 37 phone calls to extend…3 managers, lawsuit threats, and about 3 months into the warranty claim…I finally got it reupholstered. This was a fabric malfunction on their end, and who’s to say the new fabric won’t turn black again? Ashley is a joke! $2400 wasted! I don’t not recommend anyone waste their money with this company! I literally rather shovel shit.

I am beyond disgusted with my experience at Ashley Furniture. The couch I purchased looked great in the store, but when it was delivered, there was a HUGE gap between the cushions. I immediately requested a repair or replacement because it was clearly not the same quality as the floor model. What did Ashley do? They sent out a technician who took one look at it and told me, “That’s just soft cushions, not a defect. Nothing I can do.” Seriously? I paid $3,000 for a couch that looks like it’s already worn out on day ONE, and the best they can say is “nothing I can do”?

This is regarding the Ashley store in Albuquerque NM. This store has the worst customer service than any company I have ever dealt with. I ordered a chair back in October and they have failed to deliver it three weekends in a row now. I have tried to cancel it numerous times because they won't deliver and they keep giving me the run around. At this point, I just want to get my money back and they are fighting giving me a refund and are holding my money, while it earns them interest for their company and I get no product. They were supposed to have delivered it today, and I got a call from their Rotary Robot system saying they need to reschedule a fourth time.

I was looking for a new living room set! And this guy come to Us!! We haven't sure because we disagree and what would be better for a our new home. In the meanwhile I did love a comforter set! It was wort $150! Dollars in a sale price! I still was deciding for my leaving room set, but I did love this comforter set! It was worth 150 dollars sales price! I wanted it ! So I did ask for it! This guy come to Us telling us that He would have a 2:00 Dollars gaining for this! So He gave us this for free! He said! You can have this! I wouldn't make more than 2 dollars for this!

Our experience at the Ashley Furniture store in Seabrook was top notch. Karen was extremely knowledgeable, helpful, thorough and personable. She was patient and had us try/compare key mattresses that fit our needs until we were able to distinguish a clear favorite. Based on getting to know us, she was then able to suggest a frame/headboard that we loved at first sight. Additionally, Karen was able to work within our budget. We're very happy with our experience and highly recommend the Ashley Furniture store in Seabrook, and Karen in particular.

I will not ever purchase any furniture from Ashley's. We purchased two powered recliners from them on 2/23/2021, with a 5 year extended warranty. Three months ago one of the cables, from the recliner to the transformer of the chair shorted out. I started the hunt for the replacement parts. I called the store. They stated the one year warranty was no long in effect, I advised them I purchased a 5 year warranty, they investigated and found this to be true.

Buyers beware. They will not honor your warranty so don’t waste your money purchasing a warranty. We bought a dining room table and the cheap side panel on the table began to unglue within a year of purchase. We submitted a claim, which was denied. I suggest that you shop somewhere that has better quality furniture. I should have read reviews prior to taking my business to Ashley. I would have given zero stars but I wasn’t able to therefore they got 1 star by default.

Just purchased a recliner..Salesman was so patient and helpful, pleasant.. Made our trip satisfied.. We are happy with the service they provided us… Would recommend them to anyone..MARY ** AND SCOTT **

My wife and I purchased a chaise sofa and chair in mid October this year. Two weeks after it was delivered the cover on the chaise sofa started showing wear and changing colors. I called service and a service man came out to inspect. He agreed there was a problem and ordered us a new cover and it was delivered with instructions to call service to arrange a date for them to come out to install it. After it arrived I called and was dealing with a woman who could barely speak english. She kept asking to same questions and I was put on hold six different times.

Would give zero stars if possible!! I purchased savannah pantry in October online for $504.99. It was reduced to $494.99 online. I contacted customer service for price match 2 days ago. After tracing with rep on credit to my cc. He will not respond. Customer service is horrible. My first and last time dealing with this Company.

I purchased a full bedroom set and a recliner from Ashley Home Store. When it was delivered, the recliner was the wrong color so it was sent back. They set up (paid for white glove service) the bedroom furniture and 6 of the 15 drawers (3 in dresser and 3 in chest of drawers) did not close correctly. One edge would be flush with the furniture and the other edge would stick out more than 1/4 inch. Makes them look crooked. Delivery guy called Customer Service (CS) and they said a technician would be out to adjust the drawers, no problem. The technician showed several weeks later and did very little, said he did not see a problem but called CS and ordered new rails for the drawers.

Worst customer service you can imagine.. I have been trying to get my couch fixed for 7 months and it been nothing but a hassle and it’s still not fixed.. Parts have been on order since August and every week I get a email or text saying parts on back order again and it will be another two weeks.. I don’t think they will ever fix my couch and they will keep pushing me off till I just forget about it and go buy something new somewhere else..

My experience with Ashley Furniture it is worse I have ever had, I purchased in full a sofa chair and ottoman and I received defective broken furniture even with a nail protruding out. I did not receive what I purchased. Now they want to replace bad furniture with bad furniture. The sofa seat cushions are wrapped to appear to be 3 inch cushion but they are not. They are flat. The entire to set is defective. Beware of purchasing from Ashley. They took money and sent me garbage. Ashley has not respected me as a customer. They took money and sent me garbage.

Store personnel was great. Delivery was scheduled for the 2 pieces. Never heard a word from them. Finally called them at noon to find out when the delivery was coming that day only to be informed it wasn’t. Stayed home all day for nothing. They did not even have the courtesy to call and let me know. As if my time does not matter. Will never buy anything from them again and will let every one know how unprofessional they are.

I had an amazing experience with my Ashley Furniture delivery thanks to Juan and Mateo! These two gentlemen were the definition of professional—punctual, courteous, and incredibly efficient. They handled each piece of furniture with care, made sure everything was placed perfectly, and even took the time to double-check that I was happy with the setup before leaving.

Will cheat you out of your money. Purchased an extended warranty and when I went to use it was told by warranty company that they didn't have a record of it. Do not trust them. They will not stand behind their products.

I cannot say enough nice things about Kyle **. He was extremely knowledgeable about furniture, color and textures. He was very kind and patient with my indecisiveness. We highly recommend Kyle! Everyone was very friendly.

They sold me a mattress and sold me a warranty for the mattress. When I claim the warranty, because my mattress have a hole of more than 2 inches, the told me the mattress was ok. When I get mad, I received an email saying that the mattress was not ok, but because the box spring and the support of the bed (that they choose for me and I purchase from them the same day that I bought the mattress) the warranty can't cover my claim.

Quality is garbage and customer service just simply doesn’t care! They don’t even really want to talk to you. Instead they tell you to use the chatbot Jenny. Wall was damaged during delivery, dining set we has to order online because it wasn’t in the store. Was supposed to be gray. Instead it looks brown, too bad for us basically. Bedroom set has knicks all over it, pieces broke off, drawer not put together right, and the edge of the chest looks like it was dropped on the corner but I’m not worried because they are sending out a “master craftsmen” to fix all the damage.

The salesman Tom at the Blankenbaker LN in Louisville KY was very pushy but my wife really liked the sectional. We ordered the sectional and it was over 2 months and still wasn’t in. After complaining and threatening to cancel they had every piece but the right hand arm piece. My wife asked me to pick up the pieces that were in and they were going to deliver the last piece the next week. I have tried to call the store and the number that they left on the text about the delivery and I just get an AI answering service that will not transfer to an actual human. I am very disappointed in their service. The furniture quality seems good and the price was reasonable but the rest has been awful. The furniture we are replacing is from Ashley’s years ago and was a good quality but the timeline then was awful as well but no AI as it was not available yet. Beware how they will treat you after they get your money. Great furniture but awful sales and service.

My mother in law and I went to Ashley Furniture in Stonecrest to buy furniture. She purchased a sofa and loveseat. We got home and I looked at the paperwork and pulled up the item numbers. We realized our salesperson had ordered the wrong furniture. She had told us that a sectional sofa could be ordered as a sofa and loveseat. What she did is ordered a completely different sofa and loveseat that was not even close to what we had agreed upon. I called and let them know. We went back to the store the following week and ordered different furniture. The manager told me she had worked “her magic” and shockingly the new price was exactly the same as the previous furniture we had been sold. Well I thought that was odd, so I went back over to look at the prices of the furniture we just bought.

Went to Ashley Furniture store in Secaucus NJ. Our salesman was Javier **. He went out of his way to please me in anything I wanted. Great personality. Very nice person. I got all I wanted. Thank you!

This has been the worst experience we have ever had. Received an electronic bed frame which did not work at time of set up. The workers could by get it to work. Been 7 weeks and still nothing. Keep wanting more and more information. They said we had to use it he warranty to file a claim. Never even had it working nothing but a hassle with this company. Won’t help us at all. Never ever will this place be recommended. Langley BC store. Liars.

I had a very stressful experience with this company, which was really disappointing. I’m not here to say whether your products are good or bad. I just want to share what happened. I bought two counter stools for my kitchen, but right after assembling them, I realized they were too big for my apartment and didn’t feel right. They might look great in the store display or in a big house, but not for a small space like mine. I wanted to return them, but I was told it wasn’t possible. The only option was to exchange them for something else but only in the store, not online. I tried, but I couldn’t find anything that I truly needed or that made me happy. Most of the furniture was very large and heavy, which doesn’t fit my minimalist and light style. I also felt that customers who don’t spend a lot of money are treated coldly or ignored, which made the whole experience even harder. Anyway, I still wish your company success.

I was there with senior citizen to purchase some furniture. They brought you a flyer over immediately when you entered Sale 50% off with short term financing. BUT neglected to say no apply to sale price!!

Ashley sofa off gassing harmful chemicals. Called customer service numerous times and they refused to help me, transferred me around to different numbers that could not help me, would not put me through to a supervisor and one of them seemed to have lied to me about creating a claim for me. Horrid customer service. Would recommend never dealing with this company.

In August 2024, we purchased two couches from American, manufactured by Ashley. By way of background, we have been customers for 30+ years and in general, have been satisfied. It's where we purchased furniture. We have spent many thousands of dollars as customers of American. Now, one of these couches we use daily while the other is mainly for company. A few months ago, I noticed one of them appeared to be sagging on the ends. I called them. Since it was slightly more than a year and I learned that their warranty was passed and the manufacturer, Ashley, has no applicable guaranty either. They quoted around $500 to fix this piece of junk.

Paid white glove delivery not so good, rushed no organization of wired connections. Maggage unit failed on second day of use. Arranging repairs is lengthy and by chatbot. Two months and still not repaired. I don't really feel supported by Ashley.

Recently purchased set of sofa and love seat from the store, at the time of purchase they didn't talk about their return policy and their system was down due to system maintenance so they just gave us a handwritten invoice that does not say anything about final sale at store! After three week we got the sofa and love seat delivered but they did not fit our living room unfortunately so the next day we went to the store as soon as they heard return they stoped helping us! So unprofessional and they literally ignored us stating that manager is busy with customer right now. Once customer was gone, manager walked away without even paying attention to us! So rude! I hope we can get these furniture out and get our refund. We truly thought just like every other store they accept returns otherwise would've not risk it shopping from them!

Was made promises that were never delivered. Product was not available when stated. Never received in California warehouse but charged 20 percent cancelation fee! Will never do business with Ashley again. I made over a $1700 purchase and walked away with $1400 and two sheets of paper. Worst buying experience ever.

We purchased a bed from Ashley Furniture on September 12th, and it broke in less than two weeks. A brand-new bed should never fall apart that quickly — it speaks to poor quality and lack of durability. When we contacted customer service, we were told a replacement part had to be ordered through the manufacturer and that we couldn’t fix it ourselves because of the warranty. Fine. But now we’ve been told the part won’t arrive until mid-November — and that’s before the repair can even be scheduled. So, we’re left sleeping on the floor for more than two months after paying for a new bed. While I understand delays can happen, this situation is completely unacceptable. The product failed almost immediately, and the lack of urgency or accountability from Ashley has made the experience even worse.

Well I just got a couch and in 2 days there are snags all over it. The chaise lounge is sagging. Went to customer support and they said we are stuck with it. What a shame of a company. They don’t back their product. Their customer service is a joke. Don’t buy from them ever. Find something else. It’s not worth it at all. Save your money.

Elliot and Marcus were great! Very friendly and very polite. Professional delivery!! Couldn’t ask for better service. Ordered a new mattress and it looks great. It looks even better in the room. A beautiful product!

Planned on just browsing. My first visit to Clifton Heights PA store. There was a big selection of sofa/loveseat/chair sets. I had a price in mind. I was just browsing. Found a couple sets that looked good and at the reasonable price. When the customer rep saw me taking pictures (to share with friends for an opinion); she approached me with information. Then she guided me to a recliner chair that would go with my pick. I was looking for a blue color. With more guidance, she showed me the set that I picked - a blue recliner set sofa/loveseat. She explained that this set was on sale, half price. Sanae ** softly encouraged me to sit down, test it out - and because the set was comfortable, a nice color blue, and on sale half-price! I bought it. Thank you to all the customer service reps in this store.

They lie to you about the price. They say that they're going to take off the fee for delivering and picking the old item up. They lied, they rip you off. Don't go there. They're dishonest dishonest, dishonest, greedy, greedy people.

I will never buy anything else from Ashley. I bought PWR Rec sofa with headrest. The sale rep told me all the good things about paying for coverage. After three years they are telling me that they don't cover that type of leather and they don't cover for wear and tear. When I was buying the sofa nothing like that was mention. I was even told that after five years I could get a new sofa. Ashley staff misleading customers. I will never shop there again. People make sure to find out what your coverage is before wasting your money.

Beware of full leather losing pieces of its finish Along seem lines after just 11 months of mild use with no animals. Two recliners which we thought were beautiful are losing their finish. We have found no help for it. Beware!

Subject: Very Disappointed with Ashley Furniture Delivery Service. Dear Ashley Furniture Team, I’m extremely disappointed with the delivery service I received. The delivery was poorly handled, and I’ve received no help or proper follow-up from your team. I expected a much better experience from a company like Ashley Furniture. Please look into this issue immediately and have someone contact me to resolve it. I’ve tried reaching out before, but I haven’t received any real assistance.

Worst place I have ever purchased anything from!!!! I purchase a living room set in light gray, when I received the furniture, it had stains in 5 different spots, I called the store in Westboro MA, where the furniture was purchased and some unapologetic clown schedule the furniture to be picked up and get a new set. My wife took the day off just to get another set also with stains. Never got a call from the manager apologizing for selling us stained furniture, this place is terrible and good luck to you if you purchase anything from these crooks!!!!

For the first time, I made a purchase at Ashley Furniture for a loveseat. It looked nice enough, seemed well built, etc, but unfortunately it has been nothing but trouble. I received it in Sep 2024, and by about Feb 2025 (yup, only 5 months later) the power button on one side stopped working. I had a tech come to change it. Was good for another month or 2, and the power button on the other side stopped working. Again had a tech in to replace it. Then, only 5 months later, the cushions were all losing their density, so I had a tech come to replace both seat and back cushions. I did mention at that time that there was a very prominent squeak in the seat coils on the right side, but they said there was nothing they could do for that.

ASHLEY FURNITURE delivered a bed with no parts. Oh that’s just the tip of the iceberg then they tell us they can not resolve the issue until next week. So, you mean to tell me you can not see the bed was sent back. You mean to tell it takes more than 48 hours to reschedule a redelivery. Yeah do not shop here, their staff is substandard. To not have any information on how you would solve an issue if it arises shows me your entire business is a Joke! None. I call the bank to take the money until the situation is resolved.

Beware!!!! Ashley Furniture is Garbage!!! Just had the bed over a year and it fell apart like cardboard. I literally just moved the bed and it cracked and I moved it again and it fell apart. Ashley would not provide me any assistance nor compensate me for anything.☹️😵‍💫🤮

The experience I’ve had with Ashley Furniture has been nothing short of appalling. Our couch was delivered damaged and stained with grease, an unforgivable offense for a purchase exceeding $3,000. I immediately contacted the store, only to be met with empty platitudes from the General Manager, Jordan **, who feigned concern merely to protect his “metrics” and avoid a chargeback. He assured me he was “handling it personally," until those metrics were safe, at which point he washed his hands of responsibility and told us to contact customer service.

Terrible customer service! After waiting several weeks for delivery, they delivered one bed without slats, one bed with no legs, and a dresser with a broken drawer and handles falling off. The delivery people told her that they could not make any of it right. On top of it all the delivery guy PEED BY OUR CAR!!! We've now spent several hours on the phone with customer service - they require us to file three different claims with three different groups and processes. They are saying all sales are final and they are offering very little in the way of repairs. These items were not bought on clearance and they were not labeled as final sale.

Product (loveseat recliner) was fine but after 2 years the cushions broke down and the lever for the recliner stop broke. I have been waiting for over a week for them to confirm it's broken (with pics??-it's a lever) and was meet with terrible customer service. I bought from Ashley's as I thought they were a step above Leons or the Brick, I wish I had bought my couch somewhere else. Don't appreciated being treated like a moron, don't buy from these people-not even Canadian as advertised, they are a US company

Too soon to tell but on the surface Ashley seems like a good store. I felt the furnishings on display looked like great quality products. I bought a mattress there. A sealey. During the purchasing process, it was explained by my sales rep that if, after 30 days, the mattress isn't working out, it can be exchanged for something more suitable. I'm not a complainer, however shortly after getting the bed by back went out. While I like the bed, my back does not. It took a month to get the bed once purchased, and I was not sure what timeline to do this exchange would be valid.

Bad business practices, unprofessional and no accountability for their mistakes. Intended to order 3 barstools but sales associate actually ordered 6 by mistake. She ordered 3 boxes of 2 and charged as such (for those 3 sets)- it is clearly stated on the receipt that we paid for 3 sets of 2 each. We ordered the chairs for pickup and when we called to check on the order, we were told only 2 of the 3 chairs had arrived, but that we could go ahead and pick up the 2 chairs and they'd call us when the third came in. We picked up the 2 chairs and when we got home and opened them, realized each box had a set of 2 chairs so we ended up with 4. I checked my receipt and realized their error so I immediately called the store and told them we'd like to keep the 4 chairs but we don't need the third box that was on the way and requested a refund for the third box.

We bought the outdoor couch for our trailer, unfortunately we burned a big hole in it from sitting too close to the furnace, we bought the extra warranty, it was covered and since they don’t make it anymore, they gave us full amount towards a new couch, and shipped it to us and picked up old one within two weeks, we are happy.

My wife and I purchased two lamps and a rug from Ashley Furniture in Baton Rouge, LA on August 30, 2025. Our salesperson, Clark **, told us the items would arrive in about two weeks or less. After two weeks passed with no updates, I had to reach out myself(I have the text) to find out what was going on. That’s when I was told to call the distribution center, who informed me that the rug was on backorder and wouldn’t arrive until the end of October — almost two months later than promised.

I purchased the Maggie Sofa and Chair and a half in January 2025. After only a few months the chair became very soft, causing anyone to sink deeply into it. Customer service sent me a new cushion which didn't resolve the issue. They returned to replace the support mechanism which also didn't help. They have now told me that there are no other options and there is nothing else they can do. I asked about a store credit and they said no due to them considering this "normal wear." They expect me to believe that a $900 chair is now only expected to last a few months.

Purchased a sectional sofa December of 2022 that was delivered February 2023. With that being said, I have had it for 2 and half years and it looks like complete garbage with the pilling that started 6 months after I had it. Called customer service because I purchased the extended 4-year warranty and they said they get SEVERAL calls about this and it is something they dont cover. They are O.K. with selling you a P.O.S. sofa and take no accountability. My old sofa from Raymour and Flanigan that I have had for over 10 years looked better than this crap they sold me. Guess I will do my research next time and read reviews before trusting in them again. They just want your money and once you are out the door, probably laugh at you for being a sucker. BTW, they said to buy a fabric shaver and that may help. Never again will I buy something from this place!

I will never purchase anything from Ashley Furniture again! Purchased a Display Shelf/Cabinet in store on 07/26/2025. It was delivered as promised on 09/10/2025. When the packaging was removed I saw that it was damaged. I immediately called customer service as the policy states you must call within 72 hours. Customer Service is terrible!! Still waiting to receive all of the parts (received some on 09/27). Received texts on 10/06 and 10/20, both saying parts will arrive in 2-3 weeks. Called customer service again and was told the parts would ship today. Asked again to return item for refund. She said no refunds after 72 hours. Ashley website says defective/damaged items can be returned. Asked to speak to someone else regarding this issue and was told there is no one else to speak to.

I purchased a sectional couch from Ashley Furniture a couple of years ago along with their Platinum Protection Plan. A few months ago, the frame on the chaise section broke. The protection plan company honored the claim and issued a store credit for that piece, which I appreciated. Unfortunately, when the replacement chaise arrived, it didn’t match my existing sectional. It sits about 4 inches higher, and after examining it more closely, I discovered that Ashley had changed the internal frame design. The delivery team initially told me it was just “new cushions” that would settle, but that was not the case. Since then, I’ve been going back and forth between Ashley Furniture and the insurance company for months. Ashley says it’s the insurer’s issue, and the insurer says it’s Ashley’s responsibility. Neither side is willing to take ownership or help me fix the problem.

From Tracey **, twice this month of October 2025, I visited Ashley Furniture in Madison TN. The sales manager De'Mario R. helped me find furniture for my mom. He was very patient and kind. I will be shopping there again. Thanks, De'Mario!

I have now contacted the corporate offices and so far, they have treated us much better. I believe you just have to talk to the right person here to get the service you deserve.

We ordered a power lift chair and a recliner from Ashley/Regency store in Downingtown PA. on August 3rd. Received the recliner on September 27th as scheduled, however, the power lift chair was not delivered with it as promised. Never received a phone call about this or the delivery time. Did not know of this until I called for a time on September 26th. Delivery people never call 20 minutes prior as we were told they would do, but we were home. Was told the power lift chair would be delivered on October 20th, I have call every week checking on this date. So today was told that it may not be here on the 20th. This chair was the one we really needed. We now have no idea when we will be getting this chair that is already paid for. Very very unprofessional and very very frustrating!! Think again before purchasing from them.

I spent over 3k at this store and the after sale treatment leaves a lot to be desired! James the store manager at the North Freeway Outlet Store in Houston, TX doesn’t give a hoot about customers after the sale. He is rude and lies to you. He told me he would have my sales rep Stacy send my mattress topper today via UPS because the UPS driver had already left the store yesterday. Stacy was off yesterday so James said he would have her deliver the mattress topper today. I called today and was told that Stacy is off again today. James told the rep that answered the phone he never told me that UPS would be delivering my mattress topper. James didn’t bother to get on the phone to resolve the issue. I paid the delivery guy $310.00 to deliver everything together. James doesn’t care that I have to take my time and gas to pick up the mattress topper. My opinion is he’s not a leader and he is tainting the Ashley furniture name by his bad character.

Pathetic!!!! I ordered a lot of furniture and it was partially delivered! I called numerous times (over 20x)! Half of a 2-piece sectional was delivered. I scheduled delivery multiple times and it was continuously rescheduled!!! I'm currently on the phone with them for the third time so far today! No results! I've had enough!!!! Do not shop here!

This whole process has felt like a scam, time-consuming, stressful, and completely unnecessary. It shouldn’t be this difficult to make things right. We truly believed buying in-store would offer better service. Clearly, that was a mistake. No wonder people are turning to online shopping, at least there, poor service isn’t sugarcoated with false promises. No wonder their stores are not surviving and are closing down in different areas. Maybe just maybe, they will make things right when get loud enough. This is not how you treat customers. Customers deserve better and we expect our money back for something you took back. Hope one piece of furniture was worth losing so many customers.

First time buying in Ashley and the last one because, bad experience with customer service (zero empathy), tried to exchange sofas because doesn’t fit in my living room, Called customer care, I had to send pictures for approval, then, they accepted but, they wanted to give me a credit almost half of what I had paid, they said was for pick up, delivery and restocking charge, it sound ridiculous. I just keep the sofas. And delivery team was very unfriendly, didn’t show me if the sofas recliners were working, bad service.

Do not buy a mattress from Ashley Furniture. We bought a $1000.00 mattress with a 90 day exchange policy. After 45 days we tried to exchange it and were told that we couldn't. We also bought a $250.00 mattress cover from them to be able to exchange the mattress. The sales person John ** gave us the wrong information. Because he gave us the wrong information the company will not exchange the mattress. The mattress was for a 96 year old woman. Basically they said sorry but that they weren't responsible for John's mistake. Don't waste your money. They should honor the saleman's statement and exchange the mattress for the woman that has less than a year to leave. Outrageous!!!!

My initial buying experience was smooth and pleasant. The salesperson I worked with was friendly, professional, and helpful. Unfortunately, the positive experience ended there. The real issue began when I received furniture that was significantly damaged. All post-purchase support has to go through an out-of-area customer service center, and that’s where things took a frustrating turn.

This is the first substantial problem I have had with Ashley’s. I forgot that I had signed up for automatic debit payments on my Ashley account and went ahead and made a payment for that month. When I realized that the automatic debit went through & my online payment went through for the same month, I called to see what I could do to get the extra payment back since I am widowed & on a limited budget. I was told they would send me a refund check, which they did. But the next month they debited an extra $25. When I called to see what that was about, I was told the refund they gave me caused the next payment to require an extra $25 to meet the minimum payment.

Ashley Furniture on-line has HORRIBLE customer service. My item was returned and now no one will respond regarding the status of my refund. It supposedly takes 7-10 days from receipt yet the payment was taken right away when purchased in full! The local store can’t offer any help. Definitely a Buyer Beware when ordering online!

Worst experience. Bought a sofa from cumming GA center. Next day went to store to remove one of the item from my list. Store didn’t help and gave me back office number. Called that number and requested to remove one item from my list. They agreed. Next day gave a call to sale agent and he also confirmed to remove only one part of my order list. Next week when called them back they told whole order got cancelled. The reason they told that call center misunderstood. What the hell is happening. Both store and call canter are unprofessional. This is worst service I ever had. I wish to zero star. Never buy again from Ashley.

I paid around $1400 for a great looking sectional. It started to collapse after only 2 years in a quiet home with only 2 average sized people. We attempted to fix it after it slowly got worse over the next year, but the guts of it are really not fixable so we rigged cords into it. That hasn't lasted long. How are people in this economy expected to purchase a new couch every couple of years? Our next one will be purchased from another company.

NEVER Purchase furniture from Ashley Furniture. Absolutely the WORST furniture and the WORST SERVICE that I have ever dealt with! They do not stand behind their products even when they know & agree an item is defective. Their sales training has them push the extended warranty which is a big expense but worth it because it covers everything! So I gave in and paid for it but it was a scam! We didn’t even do any damage to our expensive sectional. It just is defective and all of the cushions breaking down!

Last May, I purchased a lift recliner from Ashley Furniture, specifically to help me after upcoming knee replacement surgery. From the day it was delivered, it was not comfortable to sit in. I called Customer Care and they said they would order parts and then schedule a service call to repair the problem with the seat. After three weeks, a technician came out and said he could not fix the seat cushion because it needed new upholstery. They placed an ordered, but weeks went by with no result. I called back repeatedly asking for a replacement or a refund. Finally, after 3 1/2 months of not being able to use the chair, Ashley replaced it with a new one. It was a long battle that should not have occurred. They should stand behind their products and replace an item if it's going to take an extended time to try and repair it. I won't ever buy anything from Ashley again.

We ordered our furniture on 9/8/2025 and as written on our paperwork we would received our furniture 2-4 weeks as it was in North Carolina warehouse. As of today, 10/12/25 we still do not have a delivery date! I really am disappointed in this Ashley here in South Carolina. When you pay cash for your furniture you would like to have a feeling of providing a good service and provide a delivery date. We have called twice and no delivery date! I called this poor service.

** Be aware. 10/10/25. Our salesperson told us we would receive or order delivered within 2-3 weeks after purchase.. So We purchased over $9000 in furniture. Had to pay the entire balance upfront. Then 2-3 weeks later I called to find out our furniture was still 4-5 weeks out. This means that we are having to wait 5-6 weeks for our order. I will never purchase another piece of furniture for this company again. Totally unacceptable.

If I could give zero stars, I would. This furniture store absolutely sucks when it comes to standing by their products and honoring their warranty services. If you make the mistake of going into the store to purchase something, do not waste your time or money buying their warranty. In November 2022, my husband and I decided to buy a sofa at the Ashley store in Secaucus, NJ. We were told that our recliner sofa was all leather ($3,500.00) & we should get the $500 warranty because it would cover any wear & tear, like cracking & peeling or mechanical issues, so we decided to spend the additional money for the D model X protect 5 year worry free experience.

Patty at Ashley’s Furniture in Liverpool, NY was wonderful to work with. She was polite, patient, and genuinely kind throughout the entire process. Her helpful attitude and product knowledge made the experience smooth and enjoyable. I truly appreciated her professionalism and care. Ask for Patty- you will not be disappointed!

I’m extremely frustrated considering Ashley’s system clearly messed up. We bought a California King bed frame, which is why the headboard and footboard are California King. The rails they sent are queen/king. We paid for installation delivery. Now we are being told that is non-refundable, so we will need to pay for it again with the new one or set it up ourselves. Not to mention it’s on 8-14 weeks back order. All we need is the correct California king rails that should have been sent with our order in the first place. Not to mention, I called the day after to resolve this. I have talked to about 7 different people and it has taken a month to even get a response saying “they will make an exception and accept a return”. I have never experienced customer services like this and I’m truly at a loss for how to move forward.

Paid double the price for 3 pieces of living furniture. Our sales rep didn’t give a rats if we made the sale with him or not. No care in the world. Our delivery is now 3 days late. Wouldn’t even waive the delivery fee for the inconvenience, now we have to reschedule our workday off for another time. They told us they would price-match and provide better financing than AFW. Another lie, another disappointment.

“BEWARE BEWARE“ Nightmare that’s what I call buying a couch at Ashley Home store in Newington Connecticut. Squeaky arm of couch came two times to fix. Yes, arm of the couch doesn’t squeak anymore, have creaking on the right side of that arm of the couch. How many times are they gonna come out to fix this issue? Bought a defective couch. A month old couch having structural issues. Shame on you, Ashley. Should have offered me a refund or a new couch. “We fix it as they told me “ So if anybody’s thinking about going to Ashley furniture RUN and RUN as fast as you can. 1. I should have gone online and check the REVIEWS of the company. 2. READ the WARRANTY AND READ IT AGAIN. How do they sleep at night???? “Shame on you and upper management.“ Senior citizen, Limited income, looking for a structurally sound couch.

I ordered sofa and swirl chairs and these have some mismatch pillows and nail pops and cushions fabric not perfect and I put so many requests for fix it, but they have very poor customer service; they not responding quickly. I buy these sofa 8 months ago and they not fix my sofa and swirl chair problem. I put the request so many time, even 2 times each month. I will not recommend to anyone to shopping here, you will get frustrated.

Sofa set was delivered and realized recliner didn't work. Finally spoke to a person and told to file a warranty claim. 5 days later several emails said it would take 72 hrs to process. 6 days later I sent an inquiry email with no response. 7 days later another email was sent regarding the warranty. After another call I was told that one of the several emails in the beginning asked for pictures of damages when there are none. Why did no one respond to my other emails to make sure I was aware of this. Had to send a video of myself trying to get it to work. Now another 72 hours of waiting.

The cushions on my sofa and two chairs are not finished on both sides…now why is that…how much did you save by not putting fabric on both sides….making it unable to flip to avoid wear….and..who would ever think to check that before purchase….I would gladly pay more to have a finished product…unhappy…and would not recommend!

I purchased an Ashley sofa sectional from Ashley Furniture in June 2025, and I am extremely disappointed with its quality and condition. The issues I have encountered including sagging cushions, defective fabric, poor assembly. This purchase has been a frustrating experience, and I expect Ashley Furniture to resolve this matter immediately. I request a replacement, repair, or full refund without delay. If I do not receive a prompt response, I will be forced to escalate this issue by posting detailed reviews online and sharing my experience on social media. I hope Ashley Furniture values its customers enough to act swiftly.

Placed an order which was supposed to arrive today around 4p-5p. No big deal. Now they are set to arrive at 10-10:40, and the time keeps getting later. There is absolutely no way to contact them to change the delivery date. I had plans to buy quite a bit more from Ashley, for my home, but not now. Find another furniture company to purchase from, or do without. If they had an after hours number to at least allow me to change my delivery date, that would help quite a bit. Read through the other comments. This is a common theme.

They are the worst store to deal with. We bought $13k worth of furniture, and when we check our invoice, they overcharged us close to $3k from what the actual price was suppose to be. We called them and the salesman said he would fix it and we would get our account credited within 10 to 14 days. 16 days go by, no credit. Called again, left a message, no return call. Called again, spoke to a manager. They said they would have it fixed asap. 10 days later, no credit. Called again, spoke to a manager and the division customer service.

We bought a rocker, and 3 weeks later it was delivered, DAMAGED, the back was broken and the chair squeaked a minute a got on it, I call them and was told some bull shit story about waiting 3 months to have someone come look at it, I said just take the chair back and give us a new one, they refused. And this is why you need great attorneys. You have been warned by most on here.

Purchased a lift recliner for immediate medical reason. It was delivered and motor was broke. I had informed Ashley from the start that I needed this immediately and was assured I would have it. Now have to wait for replacement for another week and my invalid husband has been struggling to function in living area. I've been a customer with Ashley for 15 years and they have just lost my business. They needed to make this right immediately since they delivered me a broken product, instead my husband is struggling until we receive new chair.

Wish there was no stars to review Ashley Furniture Home Store. They ripped us off with a sofa we purchased less than a year ago. It has broken twice, same issue and they do not want to replace. They keep sending us a tech to change a part. Their products are very expensive with a very poor quality. WARNING: DO NOT BUY FROM ASHLEY FURNITURE.

It's been more than a month and I just can't have my order canceled. Order was never delivered. Don't even think about returning/canceling. It will never happen. They still have my $1,400. This is my order number: Sales Order Number **. I think I'll have to sue the company. I have called every week, spoke with them, they say: "Yes Sir, order is being cancelled!", I also went to the store that I'lI purchased the goods, they called the customer service for me, and said 5-7 business days, and money will be back. It's 10 business days, and there is nothing, no email, no calls, nothing. STAY AWAY!

Travis and his team at the Ashley Homestore in Manhattan, Kansas are WONDERFUL! I give them 10 out of 5 stars! I paid over $2000 dollars for a bedroom set that is chipping away as each day passes. It’s like Ashley didn’t set or finish the white paint job! I accidentally stubbed my toe on the footboard, chipped paint. Caught my finger on one of the dresser drawers, chipped paint. Just looked down at a side table that I do not use or access daily, corner looks like it could completely fall off any minute. It’s not only chipping but cracking! I spent a fair amount of money on this bedroom set in May of 2025. It’s only October 2025.

Ashley sells more than just furniture. I ordered a garden gnome for my wife's birthday. They sent a cat statue instead. Took 4 weeks to get a refund from them. Ashley's customer service really really sucks, claimed they sent 3 emails but I never got them, so they terminated my return claim. Then when the package was pick up for return, I had to follow the tracking and let Ashley know it was back in their own warehouse. Their screw up and I had to do all the work to get my refund, they never offered to even send the correct statue. Piss poor.

Never ever pay for the protection plan—They take your money but never provide real service. I bought a couch set with a lamp and tables. Ashley told me the plan would even cover accidental stains, but when I called they says it's not covered. The table has been unstable for a long time. When I finally called, they said I should have reported it within one month, even though it’s clearly a manufacturing defect. The lamp isn’t covered at all. Save your money—don’t fall for this kind of protection plan. I’ve had much better coverage with "GBS Enterprises'.

I am from Canada and I purchased through one of their retailers called Parks Furniture in St Catharines Ontario a queen sized bed frame. To start off the instructions were very poor on the assembly. They even have towards the end of the instructions. A note saying, let us know all the four letter words that you used in the assembly! No word of a lie they actually had this printed in the instructions.! The big problem was the side rails were warped, so the fabric and support rods were too short in the middle because of the bow nature of the rails.

I recently had a very disappointing experience with Ashley Furniture that I feel compelled to share. Initially, I purchased a couch and was excited about my choice. However, I quickly discovered that the pillows contained feathers, which I was not informed about at the time of purchase. This oversight was frustrating, as I prefer synthetic filling and would have never chosen this couch had I known.

I purchased three items from the Ashley store in Laguna Hills CA back in 2021 and will never ever buy anything from them again. We purchased 3 items. Two recliners and one recliner sofa. Less than a year in one of the recliners started pilling on the headrest. Then the recliner sofa had issues. They stated that the warranty I purchased (DO NOT BUY THIS) would repair and I quote "EVERYTHING" for 5 years that goes wrong. LIES! The company is called GBSENT a PROTECT ALL company. Turns out they could not repair the recliner since that was not covered. They did repair the mechanism that broke on the sofa recliner so I will give them that. I recently contacted them about another issue which was a tear, pilling, etc. NOPE that is not covered either.

While I was initially pleased with the living room and bedroom furniture I received, I soon found (after only 3 months of use) that the quality of the couch and loveseat were subpar. The fabric soon was filled with pulled threads, worn spots and pilling on the foot pads. I contacted Ashley twice regarding the quality. Firstly, they would not cover, stating that is was normal wear and refused to cover.

We purchased a very expensive bed from Ashley Furniture and had the worst experience imaginable. The delivery team showed up with only the bed frame and no mattress. When we asked, they said the mattress must be on a different truck and that there were two trucks in our area that day. After multiple calls to both customer service and the store, no mattress ever arrived. That night, we had no bed and were forced to sleep on the floor. The next day, we were promised delivery before 9 AM. No one came. After more phone calls, still no mattress. Since Ashley doesn’t deliver on Sundays, we were left without a bed all weekend. We eventually had to go out and purchase a completely different bed from another store.

I placed an online order for a sofa set on September 12, 2025. At the time of purchase, no disclosure was made regarding a significant delivery delay. Only after finalizing the payment was I later informed that delivery would not occur until the end of October 2025. This constitutes failure to disclose material information at the time of sale and may be viewed as a misrepresentation of delivery terms. Under the FTC’s Mail, Internet, or Telephone Order Rule, a retailer must ship goods within the timeframe advertised or, if no timeframe is specified, within 30 days. If the seller cannot meet this obligation, they must obtain the consumer’s consent to the delay or issue a prompt refund.

We bought an Ashley brand on Montana's Home Furniture. They told us we are buying a good leather quality. After 3 years ,it starts peeling off but it doesn't supposed to. In my experience, Ashley quality is just trash.

Bought a recliner but it didn't work for me. 30-day return policy - which they never explain on their site - didn't meet their criteria so now stuck with $549 chair which I won't be able to sell for anywhere near that. Shipping fees are exorbitant as is white glove delivery (another reason you can't return it). With protection plan, these fees cost almost as much the chair. No kidding! STAY AWAY!

Ashley’s furniture seems like a fraud. They claim they're helping needy children with beds through a program called Ashley Hope to Dream Program which is False and they don’t answer calls nor emails and that is just disgusting and dishonest. This program should be looked into as they don’t even answer emails as well the email they provided is admin@ahopetodream.com I’m just hoping this review finds the answers to what is going on.

In October 2023, I purchased a sofa with a recliner from Ashley Furniture for $2,499.99, along with a $300.00 three-year in-home service plan to protect the investment should anything happen to the furniture. After almost two years of ownership, we requested an inspection because the fabric had begun to deteriorate, and the center backrest was defective. A technician named Ruben was sent to my home. During the inspection, Ruben noticed that we have a dog in the house and immediately claimed the defect was caused by the dog. I explained that the dog does not get on the furniture. He did not provide any evidence to support his claim and did not further comment on the actual defect. Instead, he stated that the fabric would not be covered because it was “normal wear and tear” and that the material itself was “not good enough.”

I was completely gaslit by customer service trying to get my refund for a bed frame that was intercepted. I ordered the bed frame 8/31 then after I measured and thought about it decided it wouldn’t fit so on 9/1 I called to cancel but it was already on the truck. So I had to wait for them to receive it back in the warehouse to get my refund but was assured I would get it once it was delivered.

In November 2025, we purchased an outdoor patio set for our new home and patio. In this set was a "fire table". We kept it covered all Winter and opened it this month to use it for the first time. We have only had it 10 months and the slides on the bottom of the fire table are rusted out. We contacted Ashley and they would do nothing; they said to contact the warranty plan we paid for (Diamond Care). Diamond Care refused to cover the rust. After many weeks of frustration, we finally settled for a monetary sum from Ashley, and we cancelled the lousy warranty plan for a refund. I will never buy furniture from Ashley again. ASHLEY DOES NOT STAND BEHIND ITS FURNITURE!!

Do not shop online and Beware if you are trying to return an item. Called to advise that I found a bed frame elsewhere before any shipping info was given, they shipped it anyway. When speaking with customer service on a Friday they advised Fed ex would pick it up by Wednesday, and nothing. I then called back and just told them to send me the label and I’ll drop it off. Guess what… I was turned away at two fed ex locations because they don’t take overside packages. Called again to escalate this because I’m done with the packages and shoddy customer service. They assure me it will get escalated, call again after the weekend and nothing has been done.

**“I bought a round glass table from Ashley and from day one it has been a nightmare. As soon as we placed a plate on it, the glass got scratched, and anything we put on it leaves marks. I have photo evidence from the very first day and I’ve submitted reports over and over again. I went to the store in person, I sent pictures, I called every number they gave me… and still, no solution.

We chose to shop at Ashley Homestore in Wilmington, NC because it was the most cost-effective choice for us. We were anxious to pick out living room furniture for the home we had just moved into two days ago. We found furniture that suited our needs and tastes rather quickly and were pleased with our choices. We made an appointment the next morning to solidify financing and final purchases. Imagine our surprise when we found out one of the pieces we had chosen went from $299 to $799. Equally disappointing to find out we were not going to receive all the discounts we had been promised. Further added disappointment was the fact that our sectional would not be delivered until 4 weeks later! All of these points could have been brought up at the very beginning. Instead, we felt taken advantage of, lied to and misled. We will not be shopping there again, which is sad because we love to support local businesses.

Ashley Furniture is the worst place to buy anything. I would not recommend them especially the store in frisco texas. First the salesperson did not get the customization of couch right. Second, delivery got cancelled 2 times and getting help is like pulling teeth with these people. Third, Couch finally got delivered. Missing pillows and now I have to call and get this fixed. I will never shop them again and sorry I did in the first place. Should have gone to Home Zone. Nick ** the manager in frisco did not make this right.

Terrible Experience — Misled, Overcharged, and Problem Still Not Solved. In September 2025, I went to Ashley Furniture inside Mott Furniture and told the salesperson, James, that I wanted a specific fireplace TV stand, along with several other pieces of furniture. I was very clear about what I wanted — I even showed him the exact product in-store. He scanned the item right off the floor, and the invoice clearly states “TV stand with fireplace option.” I ended up spending several thousand dollars on my order, expecting to get exactly what I was sold. But when the items were delivered, the TV stand came without the fireplace. I went back to the store to fix the issue, and instead of helping, they told me I had bought the version without the fireplace — despite what the invoice says.

I purchased a sofa on September 12 for delivery on Wednesday, September 24, 2025. I would firstly like to complain about the delivery cost. For $99.99 delivery cost Ashley Furniture leave the furniture item outside the house. This is absurd. I have never experienced this before that the delivered item is left outside. A couple of hours after the sofa was delivered I unwrapped it to find that the back frame of the sofa was broken. I called customer service immediately on Wednesday, September 24 and they created a customer support ticket. They responded to me on Friday, September 26 informing me they are sending someone to fix the back of the sofa. That is unacceptable. I paid for a brand new sofa. I did not buy a refurbished sofa. The damaged sofa should have been taken back by your store and a new one delivered.

I would not recommend anyone purchasing furniture from this location nor from Ashley. We ordered a couch and waited three weeks for delivery. When it arrived the delivery men threw it off of a truck and broke it! They had to take it back. We waited another week for our couch. This one seemed fine. Today we decided to turn it over to clean and guess what we found. This couch was broken too! The delivery man knew this and didn’t tell us. He just hid this from us and hoped we would never know. I am incline pictures. It’s too late for us but not for you. Do not deal with Ashley Furniture. Great service in the store but you are thrown to the wolves once you leave.

Ashley Furniture delivered damaged products. The manager at the Frisco location refused to help and sent me to a broken Customer Support system. I was told to file a claim with a bot for my brand-new furniture! It’s been forever, and NO ONE from Ashley has bothered to contact me. This is the worst service I’ve ever seen.

Upon moving into my new apartment, I measured my living room area to determine what kind of furniture and the size of which would fit. I went to Ashley Furniture and purchased the sofa and loveseat. Upon my delivery date, we already know that we will have to wait for an extended period of time, and usually the window of time they give you is not accurate. However, I did expect my order to be accurate as instead of sending the sofa and loveseat, they sent me two sofas. My living room is not designed to have two sofas in it. So in calling customer service, it was set up for another delivery. I did not ask for a discount or the removal of any payments. I just ask for my loveseat to be delivered. I did ask to be the first stop on that delivery and I was told that was not possible.

This company is very unprofessional and liars. I will not be there. They don’t treat their customers with respect. And they lie about the price of already expensive furniture. Their employees violate privacy by contacting customers on their personal cell phones with drama. I am very disappointed.

I purchased furniture online because my salesman never called me back. Upon delivery at 8-20-2025, one item was missing. As of today, I still do not have that item and have spoken to 6 different agents who all tell me they will call back and never do. My item was a server listed at 999.90 and now it is listed online for 599.99. I have requested a refund of $400.00 so I can try to have the server delivered and was told they would price match if I bought it in the store but not online. Still waiting to see where the server is or if I will ever get it.

I bought a dining table here at Ashley Furniture. They insisted on me to have the 5yr warranty. They use a third party, so if you need to use it remember is not with them. Is called Diamond care plus. Read this! They are a SCAM! From every 5 protection warranties I use none! So this was actually the first time I’ve tried. They will not honor it. Very rude people over the phone. I called Ashely furniture and spoke with the Store manager. With No luck! It might not sound like $160 is a lot but it adds up with all of the customers that they don’t honor their warranty request. They promised to get back to me and never did. Keep stealing hard earned money from people! God doesn’t like ugly.

Worst company ever, received damaged item and they ask me to call donation pick up and then they will send me a replacement, What? First off these companies charge, Negative, not paying someone to pick up your junk… I got nothing but lies, but I’m not stopping until I get a refund… The Worst furniture Company in the world.

We financed 2 recliners and on the 2nd day I sat in the chair and it broke. Mind you that each chair was $800 a piece. We don't want the chairs and they want to charge $700 to return them and we don't agree with that.

HORRIBLE!!!! We purchased an expensive sofa that was delivered with multiple rips and tears. When noticed? I contacted the store. They would NOT replace it. Instead, the repairman came out about 4 or 5 times to practically rip it apart and patch it back!!! POOR CUSTOMER SERVICE. We did not pay for a pieced-together sofa!!!!

Spent over $4000 on furniture. Salesperson said delivery would be 2-4 weeks. After 2 weeks received a voicemail stating they would give biweekly updates. Never received a single update. After 4 weeks got a call to call there delivery department. Called 23 times over a 5 hour period and got a recording to call back. No one ever answered the phone. Called the salespeople in the store and they said they will send the delivery people an email. Five hours later they called to set up the delivery on a Saturday. Disappointing experience with this company to say the least. Will never shop with them again, and will warn friends and family to stay away. I am a business owner and would never treat any of my customers in this manner. I guess Ashley Furniture should be aware that their sales do depend on good reviews. So many BAD reviews = less sales, wisen up CEO.

The furniture doesn’t hold up. I have a sectional that I purchased from Ashley Home Store, Blytheville AR. Started having problems out of the gate. The decking doesn’t hold up. I made claims they were repaired. Then the repair fails. I use the extended warranty on it, but they refuse the repair because they say it accumulated damage. Stay away from Ashley Furniture, it’s one step above cardboard.

The worst "customer service" experience I've ever had! I purchased a dining table from them just over a year ago (one I thought I could have for a long time), and the stain on the table top is peeling off in several places. I spent no fewer than 3 hours on the phone w various Ashley Furniture departments, trying to find touch-up stain or some way to fix it myself, and no one in the entire company can help! They are a "one and done" company. Save yourself the trouble and look elsewhere.

The purchasing experience at the Avondale AZ store was good BUT the return process for this company is horrible. We purchased and attempted to return two living room end table lamps, one of which we had received and one that had yet to be delivered. First of all, the phone at this store is seldom answered no matter what time of day you call or what day of the week it is. When they do answer, you are quickly referred to customer service. When you speak to them, if you can even understand them, they are not helpful. They can’t tell you where your order is, if there is still an order on file, where in the process your refund is or basically provide any useful information at all.

Actually, one star is too high. After weeks of researching a sectional, I finally ordered from Ashley. They set a delivery date on 9/23/25, 9:45am-12:45pm. I arranged to have someone at the home for the delivery. I received a message at 9:08am saying the driver was at the home. Then I received a message at 9:22am saying they could not complete the delivery. My cameras showed that no one had come to the house and the person at the house verified no one had arrived. I contacted Ashley. It turns out the item is on back order. It was never even on the truck. It was not even at the warehouse.

This was one of the worse buying experiences I have ever had. The customer support we received from their corporate office was absolutely useless and has been a 6 month headache. We ordered a nice bedroom set and had it delivered to our house. When it was delivered we noticed that there was a crack on one of the drawers, so we sent it back for a replacement. It never came, when we would call corporate they would just tell us they would send another replacement and again it would not get delivered. Finally after 6 months we received the drawer, but of course they did not include the handles. We are still in the process of trying to get the handles, but they will probably never be delivered even though we have contacted their corporate office several times. I would suggest looking elsewhere for your furniture needs.

I bought a $2,000 couch that was in 2 weeks the supports under the cushions popped and now you sit in a hole and when I sent the pictures to their online repair crap they had the nerve to tell me that nothing looks wrong with my couch. Their customer service is awful and their products are awful and do not go and buy anything from this place.

Ordered this set in July. I paid for them to set it up. They came out in August and I was notified that the delivery people messed up my footboard and I had to order another one. I was told it would take about 3 to 5 days. I agreed so I ask them could we go ahead and set up the rest of furniture. At that time I was told they didn't have a drill so they left the pieces and said they would be back. Now here it is Sept 20 and they brought my pieces out. Now they said they forgot some different pieces. This is very unprofessional and when I ask for a refund they said they could pick it up in two days. Now mind you I've been sleeping on the floor since July.

I bought a mattress, adjustable frame and canopy bed frame. I was not satisfied with the quality of the mattress which felt like I was laying on a cement walkway. They have ignored my requests to upgrade the mattress just a week after I bought. Flat out ignored me. I couldn’t give them more money to get a better mattress after spending all that money. I will never shop there again.

My name is Larry and I am very disappointed in the way my family and I was treated at the Ashley Furniture store in Murfreesboro TN. On 1 September 2025, we purchased a bedroom suite and some bedroom items totaling $4305.97. The items were delivered on 1 September 2025. The purchase items was placed in the room where they was going to be assembled however the items was just placed in the room and they were not assemble in which they stayed in that manner for six days unassemble (See attached photos) until they were picked up on 17 September 2025. I am normally not want to complain however, after being mistreated, I must reach out to the leadership at Ashley Furniture and let them know how their customers are being mistreated..

We moved to West Virginia from Florida and needed beds. We came to the store and were told that they would be delivered in 2 weeks. We are now 5 weeks in and they won’t be delivered till next week which will make it 6 weeks. We also ordered a love seat that still isn’t in and had to be reordered so who knows how long that will be. They lied to me for the whole time and I called them daily. The only thing they did was refund our delivery fee which I haven’t received yet.

The worst company ever. They offer free pick up, yet two men show up and tell you they can’t pick it up unless you pay them cash. Then the mattress is uncomfortable, I wanted to return it and they said a 72-hour window has passed. So I am stuck with a $800 terrible mattress. Buyer beware with them.

The store lead in Tacoma store is not equipped to lead anyone. The merchandise is below average. Customer services…unable to understand since off shore. Sales people in Tacoma not trained in anything. New store lead needed immediately.

If I could leave zero stars, I would. We've spent over $15,000 with Ashley Furniture in the past few months, and every single item we've ordered has arrived damaged—yes, every single one. Here's the rundown:

I don't recommend Ashley Home Furniture. Bought two piece sofa with attached chaise. Found the density of the cushions differed between the two causing mismatched seating level. Had 5 year protection, so cushions were replaced. Now the sofa deck is ripping away, creating a hole not supporting the cushions. Sofa becoming unusable because cushion falls through. This is year 3 of 5 year protection and the requested repair was denied as "not covered". The decking tear is due to poor workmanship/no quality inspection of the construction. Sofa cost was couple thousand. Ashley said they don't cover manufacture defects. Now I need to pay somebody to stitch the tear closed.

As of 09/13/2025, I still have not received the six pieces of furniture that I ordered on 07/05/2025. To that end, I went into the store in Mishawaka, Indiana on 09/13/2025. I had been warned by personnel from another furniture store that was located down the road from Ashley, that "they will fight you to give you a refund". Ashley staff, including the store manager and regional manager, refused to give me a refund. Staff laughed at me. Further, a staff member came around the counter, got into my personal space, and said, "Let's go out to the parking lot". I asked him to back up and give me space as I backed up to create space. I am a non-violent old man! No physical altercation occurred, but I felt threatened.

Worst quality. I only have my furniture for a few months and some of them are totally or partly damaged. The seat cushion has bulged out and very comfortable to sit on. They sold me a warranty but it is useless. They say the extended warranty is effective a year after factory warranty ends. And the factory warranty is basically useless as well. You need to pay for the seat pads yourself and Ashley just does the repair. Why a recliner should be damaged in 3-4 months. Why I have to pay for padding. What kind of low quality pads they use? Also you can see fabric threading on all pieces of furniture just by sitting on them for a few months. All their advertising is merely a sham.