Ashley Furniture Reviews

The same piece in the loveseat is made of plywood.

The owner of the store tried to get Ashley to pay for the repair. They refused. Last I know, they were sent the broken piece of particle board to see if they refund the store. We were lucky that the owner of the dealership was a gentleman and stood by what he sold us.

At this point, we took out all of our Sealy paperwork for the mattress to determine if we could get the mattress replaced. We were surprised to find that our mattress has a 10 year warranty. Following the directions given in the warranty paperwork, we contacted Ashley Furniture, who had a mattress technician (Rick Bandy) visit our home and inspect the mattress on 7-18-08. He agreed that the mattress was defective, noting that the inner springwork was protruding 1-2" from the side and bottom of the mattress and that the pillowtop materials had curled under themselves, creating ridges and bumps. He stated that the mattress was definitely off-center, a condition that would be impossible to achieve with regular use, and hypothesized that the mattress may have been "banged" in shipment to create such an effect.

My husband spoke with Rick B. on the following day over the phone, and was told that we simply needed to return to the store and pick out another Sealy mattress, and that Ashley would pick up our old mattress and deliver the new mattress free of charge. He told us to speak with Dennis D. or Joe O. when we arrived at the store for assistance. We visited the store that day, 7-19-08. Dennis D., the store manager, told my husband that he was completely ignorant of our situation and that no one had informed him of our claim under the warranty. He asked that we wait and speak with Joe O., the manager of mattress sales, who was at lunch. We perused the store and waited for about 30 minutes before Joe O. arrived. Mr. O. told us that he had talked with Mr. B.

We first asked if our mattress was still carried by the store, to which the answer was no. We then asked which mattresses were comparable and at the same price as the mattress we originally bought. We were told that there were none. Mr. O. then proceeded to tell us that we should move into the next line of Sealy mattresses, the Posturepedic line, and insisted that we should get a pillowtop again. When we noticed that the least expensive of these mattresses was not a pillowtop and was $200 more than what we paid for our mattress, we referred to the Sealy warranty, which states that "if identical materials are not available at the time of product service, Sealy reserves the right to substitute material of equal or higher value, or, at [their] option, provide a refund."

We expressed that we felt having to pay more for a mattress after having been sold a defective one which had become unusable, simply because Ashley and Sealy no longer made that particular mattress, seemed to add insult to injury, and seemed unfair to us as consumers. Mr. O. replied that it was standard procedure to offer another mattress, and that if the price was more than the original mattress, to have the consumer pay the difference. We agreed that this was reasonable if the consumer chose to take a different mattress, but that it seemed poor business when the consumer had no other option but to take a different mattress. He replied that they may be able to "work with [us]" on the price and proceeded to try to have us begin trying out mattresses. I declined, stating that I could not shop wisely before knowing how much they could "work with us," and I asked to be told which mattresses they could "work with us" to get to the original price that we had paid before we began trying out the mattresses.

Mr. O. skirted my request by telling us about the construction of the posturepedic mattresses, again trying to have us begin selecting a mattress. I again stated that I would not try any mattresses until I knew which ones would be in the price range of the one we had originally purchased. Mr. O. again told us that Ashley had no mattresses in that price range, at which I reminded him that he just said that he could "work with us," and I asked once more to know the exact amounts and mattresses we would be considering. He began to explain that the Posturepedic was a higher line mattress than the one we had originally purchased, and once more began to try to have us shop the mattresses.

At that point, I directed him to another area in the mattress showroom where I had seen (during the 30 minutes we had been waiting for him) another Sealy mattress, which was not a Posturepedic, labeled as a Halsey Gallery II Ultra Plush Euro Top, with a price that was $200 more than the original mattress we had purchased. I asked if he could "work with us" on this mattress, since it was nearly identical to the one we had purchased and was just an updated model. He answered that this was an inferior mattress to the Posturepedic and that we really needed to go with the Posturepedic. When I asked again, he said that he didn't think he could get the price down on that one. He then took us to the children's bedding area of the showroom and showed us yet another Sealy mattress that was not a Posturepedic, but which was obviously not of the quality of the mattress we had originally purchased, and which was still more expensive than the mattress we had originally purchased.

Again I asked Mr. O. to tell us how much he could "work with us," explaining that I was aware that there was a substantial mark-up on mattresses because Mr. B. had mentioned during his visit that he was able to get an expensive Sealy foam mattress at a fraction of the cost directly from the warehouse. He again led us to the Posturepedic mattresses and said that we would have to pick out a mattress, because the amount he could "work with us" would be dependent on the particular mattress, giving as an example that the higher end foam mattresses were marked up much more than the others. We randomly chose a lower end Posturepedic mattress that had no pillowtop and was priced at $1199. 00, a difference of $300 more than our original purchase. Mr. O. left us and went to a phone near where we were, where he talked for about 10-15 minutes, and where I overhead what seemed to be a personal call complaining about what Mr. B. had mentioned to me.

Upon hearing this, I went to the sales area the rear of the store and asked the two women were there if I could have the phone number of the regional or corporate manager of Ashley. One of the women began to give me the number of someone named Mark before the other woman cut her short and told her not to. That woman proceeded to question me, rudely, about why I needed the number. When I explained to her our situation, she said that there was no district or corporate manager, only the store manager to whom we had originally spoken upon our arrival.

At the same time, the other woman handed me a number for Sealy. I said that I really needed a number in case I called Sealy and they needed to contact Ashley regarding the warranty, at which the first woman handed me a number for Ashley customer service.

When I returned and Mr. O. realized that I was within hearing distance of his call, he quickly ended the call and said he would be right back, then hurredly left for the sales area at the rear of the store, where he could not be followed. After another 10-15 minutes, he returned and said that he could give us the mattress at a price of $999. We declined and said that we would follow up with Sealy and Ashley customer service to try to get this resolved, at which he told us that he would be unavailable the following week because he would be on vacation.

Incidentally, while we were waiting for Mr. O. to return, we happened upon a Sealy mattress in a bedroom ensemble on the general showroom floor, which was not a Posturepedic and was very similar to the one we had purchased (though under a different name) which was priced at exactly $899.

Today is Monday, 7-21-08. I called Sealy this morning and was told that all warranty issues must be handled by the retailer, that the retailer is in control of all options regarding the replacement of our mattress. The customer service representative insisted that my mattress only had a 3 year warranty, even though I told her the exact name of it and I have the paperwork indicating a 10 year total and repair/replacement warranty. She said that Sealy would only "step in to assist" with the warranty if the retailer no longer carried their line of mattresses or if we had moved and there was no retailer in our area.

As I write this, I am on hold with the Ashley customer service number given to me at the store. I have been on hold, hearing a recorded message telling me that my call is important and that someone will be with me shortly, along with several Ashley sales promotions, for 2 hours and 45 minutes. Meanwhile, my husband called the Ashley store on my cell phone and spoke with Dennis D., the store manager, and was told that we can choose a Sealy mattress and pay the difference or receive a store credit to use on anything in the store.

After this experience, I have determined that if Ashley will not allow me to choose a Sealy mattress from their least expensive price range (with a 10 year warranty to match the one I had originally purchased) at no extra charge, to replace the defective one it sold and delivered to me, I expect to have a refund of my entire purchase cost, including delivery fee, so that I may patronize another mattress retailer with my business. We are unable to sleep in our master bedroom, we are out of $899 for a defective mattress, we do not want to be charged additionally for a new mattress

After the fit I had they said I could pick out something else at the store. Everything in the store was poorley made. I did not want a thing from that store. They said they had a policy of no returns. They did not tell me that at the time I bought it . The store had just opened and there was not any notice stating that. They were very rude and my husband went and had to pick out a replacement set that I hate. Now I am stuck with a cheaply made leather set that is all ready looking bad and I did not pay a cheap price.

After waiting for a couple of weeks and still not hearing back from their customer service, I called them and to my surprise was told that the technician had stated in his report that the leak was normal and we may have used a high power vacuum and caused the same. After many more conversations, their customer service agent Jamie called me up in early May to state that Ashley would take back the furniture and would give us store credit to buy an alternate set. I waited for a couple of more weeks to get the credit - but nothing happened. On May 17th, I again called up Jamie who indicated that her supervisor Ron or manager Tran were supposed to have gotten back to me by now - and apologized profusely for the delay. Two more weeks go by and nothing happens.

I called back on the 7th of June and to my surprise was told by Kim (another customer service rep) that Jamie had quit the company and had thrown all her case paper work in the trash. After being asked to speak to the manager, I was transferred to Tran who wanted me to send him pictures of the leaking fiber (to start the process all over again) for him to make a decision on by Tuesday (6/10). I posted a youtube video and sent him a link. Till date - as expected - no response. I am quite sure they have no intention of fulfilling their warranty.

We paid $1625 + delivery charges for furniture that looks like a camel going thru puberty. Your help would be greatly appreciated. Update 07/06/2008: Ashley had the damaged furniture picked up a few days back and stated that they would give me store credit for the same. I went to their store in Fremont yesterday to buy a replacement furniture. After selecting the replacement (and agreeing to the difference in cost of the new furniture), I was told by the store manager, Ray, that I had to pay $119 for the delivery - which I think is absolutely absurd taking into account the fact that I had paid the same the first time around.

Not only have I gone thru months of torture, now I am being asked to pay addl for services that were committed to earlier. Resolution: At this point I am frustrated to a point where the only recluse is a full refund of the entire amount.

i made several attempt to get my money or some form of credit back, and got no where. finally i found my receipt in april 2008. my husband went back to the store which is still there to enquire about the credit. the associate told him that they had changed management and he should go to the ashly furniture located on fordham road. i went to the location on fordham road with the receipt and explain the situation to the the associate. he immediatly called his manager over a cell phone to explain the situation. when he got off the phone he told me that the manager said he was not responsible for this and does not wants to be bothered with this. i asked to speak with the manager and he said that he is not allowed to give out his number. i ask for his name, he told me it was Sam, but did not know his last name. this associate told me that he has only been working with the company for 2 years but does not know what his manager last name was. and sam,never meets with anyone.

this just seeems to be untrue. he also stated to me that sam said that there was another company using their name to sell furniture. he claims that their company just establish about 2 years ago,and my receipt was dated from 2003. now how can this be. i then asked the associate to see one of their receipt books and the receipts were identical only the address was different. i ask the associated that he can make a copy of the receipt to show it to his manager, but he refused. he claims there is nothing they cam do about this, and i lost my credit of $300. ashly furniture has 3 locations on fordham road in the bronx.

$300 is a lot for me to loss. if i cannot get my money back i deserve a store credit.

The Chairs are omitting a toxic odor. This chemical odor is so bad that I get a major headache, dizzy, sick to my stomach and burning, watery eyes as soon as I enter the room.

These chairs were located in my master bedroom..They are now outside on the patio to air out...The smell is still present, even outside.. I beleive that the chemicals in the fabric,and or foam padding is very dangerous.

I called Ashley Furniture to report this problem, and they told me that this was the first time they have ever had a complaint like this. They offered to send out a technician to Take a look But I thought that would be a mute point..They Will not take them back, Per my contract.. I am going to have to give them away or throw them away...

Purchase date 5/22/08

Called Ashley with my concerns on 5/28/08
I am concerned for my health, the health of my family and consumers in general..

Is this kind of toxic furniture being sold to all consumers..What kind of health problems is this causing in people?

Now not even 3 years old and my sofa is PEALING !! I'm not playing around this time .Writting to BBB and small clames on both Ashely Furniture & Ultra Shield .Also my warrenty I paid $300 It's worlthess ! I went on complants about Ashley Furnitur & Ultra Shield boy was I shocked .They never call back or do repairs or replace.

Well, now we have the new set and the exact same problems are wrong with it as before. Except this time the couch is 10 times worse than the first one. The ottoman sinks in the middle and the pad squishes out on the sides. The chair cushion sinks forward so when you sit in it you slid to the floor and the seam is stitched wrong along the left front side arm going to the floor. The couch cushions sink in between the foot board whenever you sit in and the back cushions which should sit on the bottom cushions barely reach. So when you look at the coach you can actually see the fabric that is lining the back of the couch. Keep in mind this is only 24hrs old.

I set up a time for the technician to come out once again and stayed at home during a holiday weekend only to be called 10 minutes before his arrival to let me know he had canceled. The next available time would be sometime during the week. They would call with a 4 hour window. I requested to speak with a supervisor to see if there was any way I could get that narrowed down to a 2 hour window seeing as how I work and this would be the 5th time I had to take off work for THEM and the 2nd cancelation. She refused to work with me and told me there absolutely nothing I could do about it. She also said they would NOT do another exchange or return on this furniture. I asked for her boss's name which she game me but when I asked for her name she would only give me her first name. She said she was the only Sandra there and she did NOT give out her last name.

I cannot afford to continue taking off work over something as stupid as furniture but in the same token I spent $2000 on something I m going to have to sit out to the curb. I do not have $2000 to be doing that with. I m at a loss as to what I can do next. We have a call in with her boss but it has not yet been returned and I have not yet set up another appointment with the technician because I cannot fit the 4 hour window into my schedule. The way I look at it they should be willing to try and accommodate my schedule. I even asked for a call ahead or a cancellation call. I.E. if somebody in my area had an afternoon appointment and cancelled I asked if they would call me and put me in their place. They refused to do that either. I am very frustrated and need some direction. I have already paid around $600.

We cannot use our furniture comfortably not to mention the time I had to take off of work to accommodate someone who should be bending over backwards to accommodate me.

They did replace the table, but the one they sent had flaws also. Someone was scheduled to come out on Dec 23 to inspect the new table. On the morning of Dec 23 Ashley called and said that the tech had called in sick and they re-scheduled for Dec 28. On the morning of December 23 Ashley again called and said that the tech called in sick but they could reschedule. I told them that I did not want a reschedule because I had found even more problems with the furniture, and I wanted them to pick up the furniture and refund my money.

A tech inspected when we returned to Fla in Oct. His boss called and denied the claim. He said we had used the chairs for a yr. and denied our claim. They sent us replacemt legs and half of them were split. The customer service warranty division in Ft lauderdale is a big JOKE.

Here is where people would make a major mistake; The minimum payment due on the bill is only $57.00. If I was ignorant enough to pay just the minimum payment, instead of the $96.00 payment discussed in the store, at the end of the promotional period the bill would only be about half paid. At that point the interest would kick in and all the accrued interest from the time I purchased the furniture would be tacked on. Then I would be charged finance charges on that entire balance until I paid the line of credit off.

Subsequently I would probably pay triple the original amount or more. I have been victim to this type of misleading loan offers before and I really want to get the word out about this.

No one has called since then to let me know of any other expected delivery date. So I called to get information. No replacements have been ordered. They plan to cancel the order. And charge me a 20% restocking fee and a pick up fee. This is not right. All I was trying to do was get a bedroom suit. No buy a used one. And each time the merchandise that I have got was damaged. Was I suppose to take the damaged merchandise and chake it up to this is how it is suppose to look. You go by what you see in the store and expect to get the same quality merchandise. Not a knock off.

Finally, June 2 came and I received the rest of the furniture, but there was a flaw in the headboard - there were no pegs in the leg of the headboard for the siderails to hook to so the bed can't be assembled. I called and they have to ship a new leg for the headboard via UPS and after I called a few days later she checks on the order and says it will be the end of June because the part is not in stock.

I received a phone call on May 9th at 4pm confirming the delivery for the following day and then I received a voicemail at 6pm stateing that the scheduled delivery was cancelled. At this time both my husband and I already confirmed the day off and was growing concerned that I would not receive my items within the allocated time frame. So I requested to speak with the sales manager to explain to me what exactly is going on. She apologized for my inconvenience but could only offer the following business day for redelivery.

was told that they wanted to send someone out to repair the furniture. My husband refused and declared that we would be sent a new china cabinet. They agreed. Two weeks later, we were very excited to have a delivery time set up to receive our new china cabinet. The cabinet was brought with a cracked leg. My husband then refused to accept the furniture, and he called Ashley and told them that they could deliver a new china cabinet that same day, or they could come and pick up all of it.

Well when November 5th came and went with no call from the store, I called them. They directed me to their warehouse location and they told me that my furniture would not be arriving until December 16th. I became agitated at that, and asked why we were not told of the delay. The gentleman explained that they had nothing to do with it.

Three weeks after our purchase we had not heard anything regarding the delivery of our furniture but our sales lady did take the time to send a mail for solicitation to a joint job venture that her and her husband were involved in, selling something. My husband and I couldn't believe it but we just let it drop to the side. Getting tired of waiting and really needing a bed to sleep in we called the store to find out what the hold up was, it turns out that some of our furniture was in, everything but the master dresser and night stand. Hey, that is great, we could live with out those 2 items, so we asked to get what was in delivered our sales lady said no because then we would have to pay for an additional delivery but Karen at the distribution center said that was fine.

The day after our talk with Karen our sales lady called us, not about the furniture but about the mail she sent us. So much for the do not call registry! The day of the delivery was a mess; our head board was broke and was put together horribly. The sectional, well only 2 out of the 5 pieces were worth keeping. One piece didn't recline, another wasn't tuft where it was supposed to be tuft, the wedge sat 2 to 3 inches lower than the pieces adjacent to it. Definitely not acceptable.

No one would return my calls. I looked up the owner and left messages on his phone. He had a girl call me to tell me no money back but would fix the table. I told her that would not solve the problem. I called again and he had his brother talk to me. No money back because they are saying it is operator error. I finally called them back to tell them I have no alternative to let them fix the table.

however it does not mentions about furniture damage and this furniture was damaged and driver did not give us the oppurtunity to look just told us to look at it if was damaged we had 3 days to reported and that they will send somene to look at it or replace it, we went to reported same day 2 hours after deliver wich was about 10:00 am 12-23-2005, when we made the report they told us that someone will call us within 24 to 48 hrs well no one call we even waited one week till next friday,12-30-05 i went to the furniture place were we purchased the merchandise then ask for the manager and explain to him that i was not happy with the furniture and the service, that we placed a complaint on friday and they told that the will call us within 24 to 48 hrs and no one had called yet and that i did not want to continue doing bussnness with them and we wanted our money back due to their lack of service and quality he then claimed that he can only do two things either charge us 30 % or send a technitian.

Once the beds, dressers, desks, shelves and nightstands were assembled and arranged in the rooms, I looked them over and I was very disappointed to find many damaged areas. There are scratches in areas of the blue paint, white scuff marks on blue knobs, there are pieces of finish chipped off right in the front on the most visible parts and in many other areas, and there are scratches, screws missing, screws falling out, rough edges, drawers that do not close flush, cracks and more. One set of shelves is missing the metal pieces that actually hold up the shelves.

This furniture looks used, but I saw some pieces being taken out of what appeared to be their original containers. I am very dissatisfied with the quality and workmanship of this furniture. I was informed that a tech would come out to look at the damage and that he would be able to fix everything and if it was not fixed to my satisfaction, then the items would be replaced. I know it is not made of real wood and this leads me to wonder how a tech would fix the damage on these pressed board pieces of furniture. There are some scratches on one of the beds, that were obviously filled with wood putty and they look terrible.

We wanted to cancel the order at this point but were advised that we would be liable for a 30% restocking fee. After asking what they were going to restock if our order has not been made yet, we were told it was a Cancelation fee / Restocking fee. We contacted the store again 3/23/05 and were informed that the furniture was scheduled to ship 4/8/05.

The funds were going to be credited back to our bank acct on the same day feb 18th my wife realized that she had lost her atm/bankcard which is the card that we purchased with- So on Monday the 21st we called and spoke to Jon and he stated that he does not show funds be returned by our bank Citibank - we called Citibank and Mastercard and both entities do not show a transaction going in or being declined @ any point into our bank - we then proceeded to call back Jon and he was not in so the acting Store Manager on Tuesday the 22nd of Feb was Matt and Matt stated just to dispute this with the credit company and there is no reason that we should have to wait 30 days to get our money back.

Eventhough it was badly wrapped with a plastic bag you could still see it was dirty and that it wasn't a new mattress at all. I send it back to the store and that same day went to speak with the manager, he told me that they didn't have the mattress that i paid for in stock (which they never told me) but that i could pick something else for the value of the mattress. He also told me that i could pick another of the mattresses that they have there which didn't have the same value of the one i purchased but that my money wasn't going to be refunded because of the contract that i sign.

We called to complain and requested someone different be sent. The service manager came and looked at it and said the section may need to be replaced and that he would write his report and someone would get back to me quickly. He ordered all new insides for the recliner and said someone would come to replace it. I never heard from Ashleys like the man said I would so I left 2 messages for the manager at Ashley's and she never returned my calls. I spoke to another person at Ashley's who promised to call me on 9/30 but never did. 10/1 I called her and he said she was so busy.

They still can not tell me if the one section will be replaced and now say they want to send another service tech out to evaluate everything. I reported on 9/27 that yet another section is falling apart and need more service. This couch is falling apart and made so cheaply. It is not the quality we saw in the store when we picked it. My problem is this is so badly made it will not last 6 months. The people at the Ashley's do not follow up like they say they will and do not return phone calls and I can not get an answer as to what will be done.

Of course they did not tell us that the leg was not secure to the table, so when i tried to move it, it fell completely apart. I called the day after i recieved the furniture to tell them about the three problems, they said they would fax it to the customer service dept. I called three times in two weeks and each time they said they would fax a new sheet to the customer service dept because the fax was probably lost. To my suprise no one ever called.

I call the customer service line a few times a day and rarely get an answer. It has now been five weeks and nothing has been resolved.

I purchased the warranty, I was promised that I would receive a copy of this warranty upon delivery of the furniture. I got the furniture and there was no copy of this warranty, so I called Maureen the person I was directed to by Ashley furniture, she said I should have gotten one but she would mail one, nothing came. In June I called again looking for the warranty, as I now have stains on the chairs and the sofa is coming apart.

Maureen gave me the phone number for Stainmaster I called and spoke with stainmaster, I told them my situation and the man quizzed me for dates of incident I told him I did not have exact dates of when the spill happened. The claim was denied for being outside the scope of the contract (which I still could not get a copy of). I then received a copy thereafter of this contract which is VERY limited, and very different from the one I agreed to purchase from Ashley Furniture.

I called again in September because the dining room chairs are falling apart, and that claim is now being denied because of the first claim, I have called the store, not only are they disorganized they pass me around to tell the entire story over and over again, and then they tell me they can't do anything about it. I can not get the last names or titles of any of the personnel I speak with, everyone is very elusive and disorganized. They keep sending me to stainmaster and stainmaster keeps sending me to Ashley stating it is under a year.

So the salesman said he would give her a boxed up one for the same price. Wow, that was nice of him?! So she went ahead and bought it, thinking there would be nothing wrong with the boxed up one. A week later, her son spilled some milk on it. As she wiped it up she noticed the marbel had some strange finish on it that was literally pealing off. She couldn't believe it. Here she went to Ashley's because it sold only good quality furniture so she thought. She called them up and the salesman said they would replace the table.

They finally tried delivery today with furniture in worse condition than first. We have called Discovery Card again and requested non payment. We have been trying to get furniture since 7 June 2003 and are requesting they pick up the items first delivered and credit our account for it.

Well, now it is just over a year later and the new sleeper sofa that we purchased has fallen apart. The frame has completely separated and the only way to repair it is to remove the fabric and fix the frame internally. The couch we purchased is a sleeper sofa that has seen very little use since we bought it (the sleeper has been pulled out 4 times!). We have no children, take wonderful care of our furniture, and are rarely home to use the furniture.

The couch looks brand new when you look at it, the cushions have not even been broken in yet. I contacted Ashley's customer service and was told that the warranty was only good for one year, even though the pamphlet we recieved when buying the couch clearly states in bold print frame are guaranteed for life. The customer service rep told me that if the damage was in fact a material defect then they would fix the couch, however, we would have to pay $60/hour for labor (including the time it takes for their drivers to pick up the furniture and return it to the factory).

When I enquired, the representative stated that it could be anticipated to take at least 2 -3 hours to repair the couch. Evidently, the furniture is warrantied for life (as it states in the paperwork they gave us), however labor is not covered by the warranty!

The picked up the sofas around March 11th and returned with two more sofas around March16th. When the delivery men tried to get the sofas through our front door the scraped the paint around the door frame and scraped the varnish off one side of our oak front door. After they left we inspected the new sofas only to find that these two were also ripped at the arms. We called the store and requested to simply return the sofas for a refund. We were told we would have to pay a 30% re-stocking fee (roughly $360.00) in order to receive a refund.

We e-mailed our complaint to the corporate office and were told we would be contacted by a marketing specialist from the store. We called the store after not hearing form this person and were told they don't have a marketing specialist. They again told us a new inspector would come and look at the sofas but could not come for 2 weeks. The inspector came on April 11th and told us that again they would have to be replaced and repaired. At htis point we didn't think that the next set of sofas would arrive without damage so we called the president of Ashley to explain the situation. We were able to leave a message on voice mail. The local store then contacted us and Jim came and looked at the sofas.

He simply stated that they were a good value for the money but we said that we signed a contract for new sofas not defective damaged ones. He said that we could return them but would still have to pay the $360.00 fee. Nothing was said about repairing the damage to our front door. Jim also said that we would have to pay $70.00 for their delivery ppl. to pick them up.

May 20, 2002: I called the store again and spoke with a representative named Ashley. She said she would order another tracking request. I asked to speak with someone in the Corporate office or to the individual she faxed the request. Ashley denied my request. In addition, she told me I would be penalized 30% of the cost of my order if I canceled my order. May 25, 2002: I received a call from an Ashley Representative stating I would receive my furniture the following week. May 26, 2002: I went to the store and requested to speak with the store manager.

I am out $1400 for furniture that looks ugly, worn out, and disfigured. I would like the furniture returned and my money back as I do not trust them to do repairs again.