Ashley Furniture Reviews

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About Ashley Furniture

Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. Consumers can shop in-store or online. On its website, customers can shop by category and sort the selection based on price, rating, material, style, features, color and size.

Pros
  • Price matching
  • Large variety
  • Affordable
  • Room Builder tool
Cons
  • Short return period
  • Pay for assembly

Ashley Furniture Reviews

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    Page 35 Reviews 6445 - 6645

    Reviewed Nov. 3, 2003

    I purchased furniture on 11/15/02 at the time of purchase, I was offered a warranty for an additional 119.99. The sales person sold me the warranty under these conditions: This warranty will cover ANY of the following for the next five years...If you sit on the sofa with a pen in your pocket and it leaks, or you have a pocketknife in your pocket and it cuts the material, or the children spill something or the cat makes a mess anything that could possibly happen to this furniture will be repaired or replaced for the next five years.

    I purchased the warranty, I was promised that I would receive a copy of this warranty upon delivery of the furniture. I got the furniture and there was no copy of this warranty, so I called Maureen the person I was directed to by Ashley furniture, she said I should have gotten one but she would mail one, nothing came. In June I called again looking for the warranty, as I now have stains on the chairs and the sofa is coming apart.

    Maureen gave me the phone number for Stainmaster I called and spoke with stainmaster, I told them my situation and the man quizzed me for dates of incident I told him I did not have exact dates of when the spill happened. The claim was denied for being outside the scope of the contract (which I still could not get a copy of). I then received a copy thereafter of this contract which is VERY limited, and very different from the one I agreed to purchase from Ashley Furniture.

    I called again in September because the dining room chairs are falling apart, and that claim is now being denied because of the first claim, I have called the store, not only are they disorganized they pass me around to tell the entire story over and over again, and then they tell me they can't do anything about it. I can not get the last names or titles of any of the personnel I speak with, everyone is very elusive and disorganized. They keep sending me to stainmaster and stainmaster keeps sending me to Ashley stating it is under a year.

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    Reviewed Oct. 11, 2003

    I purchased 2 recliners and a 5 yr. warranty in June 03 for $1,150.00. They delivered one in July and they other in August. The charis were delivered in poor quality and defective. Not at all representative of the quality on their show room floor. They refuse to replace the chairs or refund my money. It's now October, I still have one chair and the cushion from the other which they took Sept. 6th on the pretense of having a factory rep look at. I requested at that time they replace both chairs. The customer service mgr. won't call me back. I've finally had to get an attorney to help straighten this out and may have to go to small claims court.

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    Reviewed Oct. 10, 2003

    My concern is with a certain furniture store's poor quality of furniture and very very poor customer service . When a person is offered floor model at a lower price than the regular price, we know they usually have to take it as is. Well in this case it was $1,000 marlbe coffee table at ASHLEY FURNITURE that my daughter was looking at buying. The salesman actually encouraged her to buy the cultured marble table rather than the wood one she was going to buy because it was the most durable finish for kids spilling etc. he said. The table looked good except for a little chip on the marble.

    So the salesman said he would give her a boxed up one for the same price. Wow, that was nice of him?! So she went ahead and bought it, thinking there would be nothing wrong with the boxed up one. A week later, her son spilled some milk on it. As she wiped it up she noticed the marbel had some strange finish on it that was literally pealing off. She couldn't believe it. Here she went to Ashley's because it sold only good quality furniture so she thought. She called them up and the salesman said they would replace the table.

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    Reviewed Aug. 20, 2003

    Ashley Furniture Homestore tried to deliver unsatisfactory furniture again today and we rejected it. The furniture does not resemble store displayed furniture finish or quality. We again asked them to pick up the first furniture and they refused. We waited past the 31 working day delivery time that was 11 Aug 2003 as they promised furniture would be delivered 14 Aug 2003.

    They finally tried delivery today with furniture in worse condition than first. We have called Discovery Card again and requested non payment. We have been trying to get furniture since 7 June 2003 and are requesting they pick up the items first delivered and credit our account for it.

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    Reviewed June 20, 2003

    My wife and I purchased several thousands of dollars of furniture for our new home from Ashley's Furniture. We paid extra for the optional fabric guarantee and delivery. We were told by the salesman that Ashley's guarantees there furniture for as long as you own it. This was one of the main selling points that made us buy from Ashleys.

    Well, now it is just over a year later and the new sleeper sofa that we purchased has fallen apart. The frame has completely separated and the only way to repair it is to remove the fabric and fix the frame internally. The couch we purchased is a sleeper sofa that has seen very little use since we bought it (the sleeper has been pulled out 4 times!). We have no children, take wonderful care of our furniture, and are rarely home to use the furniture.

    The couch looks brand new when you look at it, the cushions have not even been broken in yet. I contacted Ashley's customer service and was told that the warranty was only good for one year, even though the pamphlet we recieved when buying the couch clearly states in bold print frame are guaranteed for life. The customer service rep told me that if the damage was in fact a material defect then they would fix the couch, however, we would have to pay $60/hour for labor (including the time it takes for their drivers to pick up the furniture and return it to the factory).

    When I enquired, the representative stated that it could be anticipated to take at least 2 -3 hours to repair the couch. Evidently, the furniture is warrantied for life (as it states in the paperwork they gave us), however labor is not covered by the warranty!

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    Reviewed May 28, 2003

    I purchased Ashley furniture in 2001. Since I bought the couch and loveseat, I moved from Houghton Lake, Michigan, to Green Bay, WI. Within the first year of the purchase, the cushions of both pieces began to shed at the seams. I contacted the store where I bought it from and they told me that I needed to call the distributor of Ashley furniture.

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    Reviewed June 28, 2002

    We purchased 2 leather sofas from Ashley furniture in Jan. 2002. We picked them up from the warehouse, brought them home, and after unwrapping them we discovered that the seams in both sofas were torn in several places. We called the store immediately and were told to call back the following day (monday). We called and were told an inspector would come and look at the defects in 10 days or so. The inspector told us that the one sofa would have to be replaced and the other would be repaired.

    The picked up the sofas around March 11th and returned with two more sofas around March16th. When the delivery men tried to get the sofas through our front door the scraped the paint around the door frame and scraped the varnish off one side of our oak front door. After they left we inspected the new sofas only to find that these two were also ripped at the arms. We called the store and requested to simply return the sofas for a refund. We were told we would have to pay a 30% re-stocking fee (roughly $360.00) in order to receive a refund.

    We e-mailed our complaint to the corporate office and were told we would be contacted by a marketing specialist from the store. We called the store after not hearing form this person and were told they don't have a marketing specialist. They again told us a new inspector would come and look at the sofas but could not come for 2 weeks. The inspector came on April 11th and told us that again they would have to be replaced and repaired. At htis point we didn't think that the next set of sofas would arrive without damage so we called the president of Ashley to explain the situation. We were able to leave a message on voice mail. The local store then contacted us and Jim came and looked at the sofas.

    He simply stated that they were a good value for the money but we said that we signed a contract for new sofas not defective damaged ones. He said that we could return them but would still have to pay the $360.00 fee. Nothing was said about repairing the damage to our front door. Jim also said that we would have to pay $70.00 for their delivery ppl. to pick them up.

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    Reviewed June 1, 2002

    My sales representative informed me that it would take 2-4 weeks to have my furniture delivered. I made a down payment of $453.32. May 18, 2002: I called the store and spoke with a sales representative named Robert. I told him that I still had not received my furniture. He said he would fax a tracking request and would call me with an update. I told Robert that I would cancel my order if I did not receive an update soon.

    May 20, 2002: I called the store again and spoke with a representative named Ashley. She said she would order another tracking request. I asked to speak with someone in the Corporate office or to the individual she faxed the request. Ashley denied my request. In addition, she told me I would be penalized 30% of the cost of my order if I canceled my order. May 25, 2002: I received a call from an Ashley Representative stating I would receive my furniture the following week. May 26, 2002: I went to the store and requested to speak with the store manager.

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    Reviewed March 13, 2002

    I purchased a sleeper sofa and loveseat and within 6 months they began to deteriorate. I began phoning the company to honor the 1 year warranty and fix or replace my furniture. After over 7 months of my phoning continually they finally did the repairs, however now the repairs are failing again in only 4 months. I have sent e-mails and registered letters to the company and they refuse to respond to me.

    I am out $1400 for furniture that looks ugly, worn out, and disfigured. I would like the furniture returned and my money back as I do not trust them to do repairs again.

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    Ashley Furniture Company Information

    Company Name:
    Ashley Furniture
    City:
    Arcadia
    State/Province:
    WI
    Postal Code:
    1945
    Website:
    www.ashleyfurniture.com