Neptune Society Reviews

The Neptune Society corporate office contacted me. We went through the various issues which I raised in my review. 1. They were contacted by the hospital to retrieve my fathers remains and did not get him on their own. This puts the mistake on the hospital who is reimbursing me for the cost of the wrong transfer. 2. The company offered to refund the cost of the transfer but I declined since the hospital is reimbursing me. 3. Managers at local franchises should be given the latitude to waive all fees when this type of screwed up situation happens. In short, this terrible situation should not have happened and I believe they will fix it with procedures going forward.

I have known about the Neptune Society for decades, and I can say that their travel protection plan in particular was primary in my choice. My husband travels frequently for research and business, and I am relieved to know that if he should die abroad, I will be able to retrieve his cremains safely and securely. Knowing that our children will not be burdened with making last minute arrangements for each of us is also a great relief. The pricing of the complete service is very reasonable, the explanation of how the service works is very clear. The representative who helped us make these arrangements (Jonathan) was kind, respectful and very helpful in explaining the service package. Thank you for being there.

Salesman did a good job and was informative. Learned about the price increase from other sources over last year. As you all united with National, Gouging would be a term used these days. Looking at other options.

Not only is Neptune overpriced, they also do not have excellent operations and you can do better. Neptune talked my dying father into purchasing a "pre-need" package (including cremation services, transportation of remains, and an overpriced urn) and provided a "membership" card that no doubt gave him peace of mind and a sense of having handled affairs in advance of his death. After he passed, we called Neptune to start the process and they failed to inform us that they would need on-average 15 days from start-to-finish. We set a funeral date 9 days from the date of call, and because Neptune doesn't work on Sat-Sun, we discovered on Mon that Neptune could not actually meet our timing demands. As we proceeded to collect the necessary information for the Death Certificate, there were many back-and-forth emails with many inaccuracies and delays as their staff were busy with other clients.

When my father passed, Neptune Society was the best option for us in many ways. Removing him from our home was done in the most caring and gentle way. It was also very affordable to respect my father's wishes of being cremated. The impact of losing someone you love makes it difficult to focus on what needs to be done and they helped us with every step. Amy will forever hold a place in my heart for all the things she did for my Daddy and our family.

My experience with Neptune Society was just wonderful. Everyone was professional but compassionate. I believe the girl I spoke with almost daily was the best... Believe her name was Sarah and from Spokane.

Cremation services for my mother - Tim was very helpful and kind. We would recommend Neptune Society to anyone needing cremation services and acquiring the death certificates from the state. The entire staff is very professional.

What I went through was horrible. The lies and then couldn't get a phone # for headquarters. When I did finally got a # to headquarters it wasn't until I said I was going to the BBB that they said they would refund my money and that was weeks ago and still haven't had my credit card refunded and this started for the cancelation and refund 14Nov18 today is 12/7/2018. I'm going to send everything to the BBB and they can take it from there. I would never tell anyone to go through with this company. Go through a reputable funeral home that has been in your community a long time.

Katrina at the Neptune Society in Reno, Nevada, was heaven sent. Her concern, caring, attention to detail, patience, understanding were and are remarkable. If I ever have to go through anything like this I would want her by my side.

My mom set everything up with Neptune Society. So when she passed away, she had already taken care of all the arrangements. Their service was very thoughtful and very respectful. Their reps were also great, very helpful, and very accommodating.

Recently I became a member of the Neptune Society. After checking out a few places I decided that Neptune was the place for me for pre-arrangements. When I phoned in for information I spoke with Kelly ** from the Tucson, AZ, office. She was friendly, caring, helpful and she offered to come to my home to introduce me to Neptune. She was thorough in her presentation and gave me plenty of time to ask the questions I wanted to have answers for. For me, it is important that I have the relocation plan that Neptune offers. As I was told, my member cards arrived in the mail within a couple of weeks as well as the beautiful, well-made box for the remains. I am happy I have made this decision and pleased to have it taken care of so my family will not have to add this to their to-do list upon my passing.

My stepfather had Neptune, and when he passed, they were amazing. He also bought Neptune for my mom when they got married, and she recently passed. My husband and I both joined Neptune now because their compassion and caring for everyone are wonderful. From the top to the bottom, we had an outstanding experience. They never once belittled us. They made us feel like we were their family and it was their family that was also passing. It was an amazing adventure.

My husband and I signed up with Neptune Society's pre-planning services several years ago and their price was reasonable. My husband passed away on September 8th so I was very pleased with all the help that we got from the representative named Jason in the Fort Myers area. The rep was very friendly, sympathetic, and just was there with any questions I had, provided all the information that I needed, and I have no complaints. I would like to sign up for myself but right now, I can’t do it. Still, I highly recommend Neptune.

My salesman was very nice & comfortable to work with. Disappointed in what we received, my name was spelled wrong on the cards, and I guess I misunderstood that when I told the salesman that we didn't want the box etc. we were still getting it and was charged for it. We were interested in a plain program. No service, no set up, just one that was going to make it easier for our children.

Our daughter in Texas whose husband is in the military told us about Neptune Society. We were told that they got the job done efficiently and inexpensively. I also started asking questions and apparently, people all felt the same way about it. So, I went with Neptune and most of my interaction was with Sarah who was the funeral director. She came to our home three times and she was lovely. Anything we needed or wanted or any questions we had, she had answers for us right away. Then, when Cadet passed and the hospice or nurse contacted Neptune for a pick-up, those people were lovely too. The whole experience was not wonderful from an emotional standpoint, but it was wonderful from kindness, caring, and efficiency standpoint. I would highly recommend it to anybody who was asking for a cremation service.

My husband died in the hospital and the hospital notified Neptune Society right away. Then, I had a call from them with their condolences. Also, they were available for me at any time like within the few hours. The prompt service was very good. And I like the prepaying. I was nervous about it if I prepaid and we weren't around to dispute it if there was a problem. But I was around after my husband passed away and the service was fine. My anxiety level was down.

I have worked with Shannon on 2 separate unexpected times. I can't say enough about her compassion and respect that she brings to a very, sad, heartbreaking and sometimes stressful time of life. The Neptune Society has responded promptly, kept me well informed of the process and made me and our family feel comfortable that our loved ones were in good care and being taken care of with the utmost respect and dignity. I have in the past, and will continue to recommend their services. Thanks to Shannon, Abby and Laura for all of their help. They are a great team to work with.

Ms. ** came to our home at our request and met with my husband and I and my brother. She was very pleasant and answered all of our questions. She had mailed to us some information prior to our meeting. We were very pleased with the information we received and all three of us contracted with Neptune at that time. Our memory boxes, etc. were delivered a few days later. We are all 100% satisfied with the service we were provided by Neptune thus far.

I am somewhat pleased with the service so far that I have received from Neptune Society. Ashley as well as the other person in the office was very pleasant and friendly. They were helpful as well as showing sympathy for my loss. They showed that they had cared. I will know more later when the cremation is complete and I have my sister's Ashes. It's still too soon for me to rate it higher than a 4 star at this moment.

Funeral director Amy ** deserves a raise. Hands down... Her compassion, helpfulness and heartfelt empathy throughout this process cannot be measured. Neptune Society’s professionalism, organization and thoroughness have been amazing. I’d give them 6 stars if given the option. Thank you Neptune Society for how you have help me honor my family and the handling of their final services.

When we put my mother-in-law in the hospice, we knew she was gonna be cremated. We were given some options of who we should be looking into so I researched them online and thought Neptune Society was the best fit. They were very reasonable for their cost and very genuine. We met with an RN from the facility and then the main gal, and they were very nice and concerned. Even after we went with them, they contacted me a couple of times. I had a really good experience with the gal who sold it to us. I actually knew her sister, which was ironic, 'cause I had no idea until I was looking at her. She was very sweet and she laid everything out for me. I also had all my questions set out for her so it worked well.

After we met with the salesperson who came here, we had no more contact with Neptune until my husband passed away. But I knew that everything was taken care of and that my family wouldn’t have to be concerned about finances or bills that wouldn’t be covered because it’s already paid upfront. But I would suggest to others that they shop around before they make a commitment. There is a financial difference between Neptune and what I’ve heard about other companies. Last week, I talked to someone who found a company that was $1,000 less and she got excellent service too. Still, I would give Neptune high marks for everything that they did, as well as for their compassion and attention to detail.

Everything was great with Neptune Society. They were wonderful and they didn’t try to do a hard sell. They just helped us. I knew what I wanted it and they explained everything. The preplanned service was simple and easy to do. We'll do it again when the time comes for other things. A neighbor also had a good experience with Neptune Society. They were the ones who told us about the company.

My father passed away on a weekend and we found the documentation that my father had been working and buying prepaid cremation services through Neptune. I got a weekend person who was out in St. Louis or Kansas City. Her name was Julie and she started everything to help me. And then Mike, the one in charge of Indianapolis did the rest of it. All my questions were answered and they took care of anything and everything. It was a pleasant experience. If you wanna be cremated, go Neptune. They did a good job.

My parents made arrangements with Neptune Society a number of years ago. They gave me the card and let me know about the company. My father passed away suddenly in a rehab home. At the time, he had just been released from the hospital. Everybody was expecting everything to go fine but then he didn't wake up in the morning. I was totally flummoxed so I gave the nurses the Neptune card and they called the company to cover everything. They came and picked up my mother and got his effects. They delivered those to me. Afterwards, they called to have me come in and they explained the whole process. I was very comforted as I had no clue as to what to do.

My father wanted to be cremated and Neptune Society had spoken with him and he had been making the payments for the arrangements. He had everything pre-arranged before I ever knew Neptune Society even existed. I spoke with them when he passed away and Sarah, the rep that my sister and I dealt with, was really, really helpful and sincere in explaining everything. That place was so amazing. When I went back to pick up my father's ashes, I was by myself and I was upset. Sarah really seemed concerned and gave me a couple of pointers and different things that could help with the grieving process. It was a really good experience considering the circumstances.

Replied to USPS and 2 weeks ago and scheduled my seat. Drove 20+ miles to venue and arrived 15 minutes early. Diner staff said this Neptune bunch from Charlotte had canceled the seminar. I had no prior notice. Waste of my tie and gas. Elder abuse?

Over 5 years ago my parents bought with Neptune. My dad didn't want us to be stuck paying for his cremation and services. He paid them 1800.00 in full. He passed away 8/14/2018 and was cremated. Yet this week my mom was informed Neptune refuses to pay. Why? Because he passed away in Oregon. They have locations nationwide. There is a home office in Portland 6 hours away from my mom. Mom is 76 years old and had to watch her husband slowly die in her living room. She doesn't deserve this company to take away the peace of mind that dad paid to give her. Thank you. I just had to write this! I want others to know before buying.

I have family members who used Neptune Society's services. When I decided to do the same, I interacted with Ben ** who has been amazing. He left his child’s birthday party to speak to me the very first night when we were calling and I was telling him that I was so lost, confused and that I didn't know what to do. He called me several times thereafter to see how I was doing. He told me that it was difficult to talk about me and my future but we needed to do that. I've already recommended them even to people who said that they would save a few dollars by going someplace else. They didn't go with Neptune and they're very sorry they didn't.

My mother was very impressed with Neptune Society and with the services so I talked it over with my husband, and we decided to look into it. A woman came to our home and we liked her and the presentation. There was no pressure at all and it just seemed like a really good idea. We both got the travel insurance because we liked to travel and the fact that we wouldn’t have to ship a body back from wherever it was we were, I thought that was good and it seemed affordable. After my husband passed away and when I finally had to take care of his ashes and go through all the stuff that you have to go through, they made it very easy and simple. It was very positive under the circumstances.

I received a flyer in the mail which advertised the services of the Neptune Society. I'm only 58 but it's never too late to plan ahead so I requested a catalog. The postpaid card provided two request options: Request a catalog and/or request a phone call. I selected the catalog option but did not check the phone call option. I already know I want to be cremated and at this point I'm reviewing companies. I didn't want a call.

Buyer beware! We were referred by a friend and when we met with the sales rep she presented their offering without full disclosure about the cost of the cremation service and the additional cost for a box to put the remains in. They lump the two together and tell you it will cost only $35 a month. What we weren't told was that the box cost $1300! It's not worth anywhere near that and you can buy a very nice urn or box on Amazon for a fraction of that. Had we known that we were paying $1300 for a cheap box, we never would've agreed to buy it but it was never presented as an option. When I called about returning it, I was told it was beyond the 30 day period to get a refund. When I explained that the sales rep misrepresented the cost of the box, they could care less and wouldn't refund our money. If you are looking into this service, get all the facts before signing anything!

Alvin handled all of my arrangements with the utmost care and respect. I did all my arrangements while in the state of FL. When my son's ashes were ready he personally delivered his remains to a close family friend for me. Alvin called me many times to answer questions and to make recommendations. I thank you for helping me ease some of my pain. I give you the highest of references.

I called National Cremation Society and Neptune got back to me first. Their team helped me out and they made sure I had whatever I needed. They always returned calls as well. Jason, the person who I worked with, did a great job too. We tried to get their preplanning services, but we didn't have the time and it just didn't work out. Still, I was very satisfied with Neptune. They were very good and they would bend over backwards.

Sara ** was very helpful when we were planning and making arrangements for my brother's remains. I appreciate her making it easier at a difficult time. She and others in the office answered questions and gave us directions since we were from Texas we did not know where to go to take care of my brother's things. They went beyond just doing their jobs. We appreciated all they did for us. Wonderful people caring and helpful. Thank you.

Neptune Society was very professional and caring. They went above and beyond to help us with our needs when my father passed away. This is always such a difficult time in one's life, but Amy Delery was there to help us through. She was great and handled everything for us! I would highly recommend Neptune Society.

Very pleasant experience with all personnel. Lisa ** was extremely helpful and informative during the initial contact with your company. I feel the price was fair and approached in a proper way. Overall, A one service.

Neptune Society was highly recommended and they're close to the house, so my husband and I went down there one day. My husband wanted to be cremated, and we went in and bought a package. When he died on July 23rd, we used it and we were very pleased. The people were very nice, considerate and sympathetic.

Patti ** (independent sales representative) arrived at our home on time. She explained how the Neptune Society process for cremation works and answered all the question my wife and I asked. She was very professional and easy to talk with.

It took a week to get the paperwork needed to me to even begin the process of obtaining the death certificate and cremation. My mom passed on September 3 and I’m told some time next week it will be scheduled. When I called to speak to the person handling my paperwork to see if it was received I was told she wasn’t in and they didn’t know when she’d be returning. Said someone would call, no one called so I asked for the manager who finally got everything going.

I had read about Neptune from a couple places, and it seemed like if your wish was to be cremated, that would be the best way to go about it without any unnecessary falderal. We called them and they sent a saleslady over. She explained it all to us very clearly and gave us all the options, and we thought that it was a wise thing to do. It would keep our kids from having to deal with all of that so we signed up. When my husband died, I was asked at the hospital who our funeral director was and I said Neptune Society, and that was all I had to do. I didn’t have to do anything until I went to pick up the ashes, which I wouldn’t have had to do if I didn’t choose to. It's a good way to peacefully disappear.

The Neptune Society has always had an impeccable reputation and now I know why. The process was easy and effortless. This is something I have been wanting to do for a long time and I am glad that I chose the Neptune Society for my cremation service.

I am so glad I responded to the letter I got in the mail. It is a great service offered for a good price and takes the emotion out of it for family members. Jay was very professional yet personable. He did very well explaining what is offered. It wasn't pressured at all. I feel accomplished making that decision. Thank you.

Handling my brothers final affairs was stressful for me. Neptune Society was so easy to communicate with. They also explained the process in a way that showed they care about what I was going through. Monica, our representative, was so helpful and quick to respond when I had questions. I don’t think I could have handled it without her.

Upon some of our friends telling us about Neptune Society we called to make an appointment to go in. My wife and I met with Jill who was very nice and provided a lot of information that convinced us to purchase. This helped us to avoid our kids the expense of a funeral etc. We were very pleased with the whole procedure. Then in August we decided to purchase a plan for my sister-in-law who is in a nursing home with medical issues and can't walk. We thought this would be best since we had her husband cremated years ago since they have no way to pay for a funeral. In this case Paula took real good care of us and we purchased another one for her. We are very pleased with the way all was handled and how we were treated. We also have recommended Neptune to some of our family and friends at our senior center. Thank you Neptune Society.

At a time when you can’t think, your head hurts from crying so much, it’s nice to have this taken care of beforehand by your loved one who cared enough about you to do it in advance. The day after Mom passed, my husband and I called Neptune and took care of this so our son won’t have more to think about at a time that is too draining to begin with. What a great gift.

Absolutely amazing service from the first phone call to when I received the remains. Laura ** I can't thank you enough for your timely emails and constant follow thru. As my only point of contact you helped me navigate and make decisions effectively and relived the stress of knowing what all needed to be done. My family and I can't thank you enough. My Dad was quite a character and would have certainly approved with a "Good Job" thumbs up!

The service I got with the Neptune Society was first-rate. The director was compassionate and kind and very careful and efficient. The experience was excellent- as good as it could possibly be considering the circumstances.

I have nothing but good things to say about Neptune Society. We've been thinking about cremation services and there was a box that said, “Check to see about veteran’s benefits.” I did that and we got started with them. Their preplanning service was handy and convenient, and it worked out. The rep who I worked with was great. I enjoyed talking with her as she offered hope. I was also impressed with her because she explained the process to me as we went along and I was happy with that. Since my wife was cremated here in Phoenix, Arizona and her remains were shipped to Oregon, I thought that it would get screwed up, but it didn't. Everything worked just the way Neptune said it would--no screw-ups, no added cost, and no hidden fees. I would recommend Neptune to anybody who wants to pre-plan their demise.

Our son recently passed away and we contacted the Neptune Society of Plano, TX. We were connected with Timothy Andrew **. Timothy respectfully guided us through the many steps regarding the arrangements for our son. Since our son lived out of town; we would like to thank Timothy ** and Martin Funeral Home of El Paso, TX for helping us with a very special and important request.

Everything has been wonderful with Neptune Society. We let their men come and talk to us and so we went ahead and ordered. I also have the rep in Salt Lake who's been the most helpful. We took the option of paying the services beforehand, he told us how much it would be, and we paid. We’re very happy with Neptune Society.

Back in 2009, my mother-in-law died in California and I was in Washington. The hospital in Palm Springs, California recommended Neptune Society, I got a hold of them there and they took care of everything. I handled the whole thing from Washington and it was real smooth. They even shipped her ashes and we got it delivered to the right cemetery. My wife died here and Neptune really helped me out a lot this time as well. They’re good and they were all local here so I didn’t have to go to California. When I die, that’s what my kids will take. They’ll take care of me with Neptune. I would highly recommend them and I know some other people who are gonna use Neptune because of what I told them.

My husband decided Neptune Society was a good thing because it was to do with the military and he wanted to be cremated. Since we already had the plan, I didn’t have to try to figure things out and get somebody to tell me, “Oh, you need this for your husband. You need that,” under such emotional circumstances. It was already settled the way we wanted it and the way Rob wanted it. So I was very pleased with it and I’m sure he would have been pleased too. Russell was also very good at keeping up with me and making sure that everything went well and that I didn't have any problems. I could also call if I needed anything. So he did a great job. Everything went very smoothly. Under the circumstances, it was the best one could expect. I would recommend them.

My father died in 2007. He used Neptune Society's services. In the past few months, I have received mail solicitation after solicitation after solicitation in HIS name to my home, telling HIM he should consider their services. I have asked and asked and asked them to stop this. He died 11 years ago, and every time I get one of those solicitations, it just opens all the wounds. This is evil and unprofessional and completely horrible. I wish I could sue them for pain and suffering. They are an awful, ridiculous company. How on earth do I make them stop this torture?

My husband's friend signed up with Neptune Society and told him about it. We also researched online and we were very impressed with Neptune's services. When my husband passed, all I had to do was hand someone a card and it was all taken care of. All it was was a phone call. Everyone was wonderful, kind and as helpful as could be. Any questions that I had or anything were all handled nicely. I am also signed up so when the time comes, I know that my children will not have to deal with any of it and it will all be great.

A friend told me about Neptune Society and everything was fine in my experience with them. My husband was cremated. Joseph took care of me wonderfully. He explained things and he was patient and understanding.

The Neptune Society came and picked up my husband and were very nice. Gave us to time to say goodbye. They were very helpful and gave me all the info I asked for in a timely manner. I have recommended them to others. It was a easy process.

We trusted Neptune Society when faced with our mother's passing. Once she passed, we waited for 3 hours for Neptune Society to arrive - the wait was excruciating. When the driver finally arrived, he flurried us with excuses for his delay. Not what grieving family should have to endure. He had actually arrived an hour prior, but after speaking with only one hospital official, he turned around and left. We called hospice to inquire about the delay and they called Neptune to return to the hospital. The driver didn't bother to make more phone calls or ask more hospital personnel to confirm the room number. He was obviously there to pick up someone, why would not stay to complete his job?

I had a great experience with Neptune. My father had pre-purchased a cremation agreement and the Neptune team is 100% professional, caring, empathetic, wonderful. Neptune is a great place to go if you want to pre-plan or go for your loved one’s cremation.

Working with Sarah was a great experience. Sarah answered all of our questions and was able to make the whole process come together very smoothly. She was always there to answer our calls any time of the day.

We live down the street and we're 2 minutes away from where Neptune is. I go by them all the time but I didn’t know what they are at first. Then I did some checking, and I found out exactly what they are so I used them. I wasn’t expecting my wife to pass away, which was a sudden thing, and I needed to do something quick. Neptune told me everything I needed to do. They gave me all the facts and information that Texas requires for what they have to do, and everything was right. They did everything for me and it went smooth like clockwork. They were fabulous and really great.

I contacted Neptune Society because I did not want my family having to deal with my cremation wishes. They were very professional and left me with the feeling that I indeed made the right decision. I was completely satisfied and would encourage anyone looking for a solution to their final arrangements to contact the Neptune Society.

Kristin, our sales representative, was very thorough in her presentation. We had already decided to use The Neptune Society due to many of our friends that are members. We have already recommended Kristin to other family members as well as several friends. We left it up to them to contact you.

The personnel at Spokane, WA Location were very easy to work with. I was able to decide on the type of Plan that fits my needs, and all the information given to me was accurate and understandable. Other families in our Town have used the Neptune Program and were very satisfied on how you cared for their loved-ones.

The Neptune Society took care of my Mom's needs many years ago and more recently my Dad's. They were both cremated and sprinkled out at sea and the time was right for me to get my affairs in order to ease any stress from my only daughter when my time comes. I am battling cancer right now and it is pretty tough on all my loved ones, so I am very happy with this business and everything they offer. I highly recommend The Neptune Society and all that they do. I thank them deeply.

My whole experience with Neptune was awful. I was lied to, Bertha’s body was kept for one month before it was cremated, I was not told of my error I having Neptune pick up the body. I had changed it when her husband’s cremation was handled by Neptune. The body and cremation should have been sent to Scharbach’s in Quincy. When Neptune discovered my error they should have told me. I would have paid to have her body picked up and taken where it should have been.

Losing my mother this last June was something I couldn't emotionally prepare for and then my experience with the Neptune Society was very traumatic. The employee that communicated with my family was fired without us knowing. We were waiting to hear back from this employee and finally a manager called us 3 weeks later to inform us that our mother still hadn't been cremated. This was a very nauseating thing to realize.

I've used Neptune's preplanning service and it was perfect. Their rep Brent at Lynnwood was also extremely helpful. He didn't have any problems with anything we have. It was very informative with Neptune.

In a the most difficult time in one's life, to have to deal with the emotions of the death of a parent or a spouse, having all or most of the details taken care of in advance, in my case, even pre-paid, and helped by loving, professional, knowledgeable staff who can do most everything but take away your pain, this is The Best service in Any industry, as it should be. This company has been around for years, and I would like to think every company like this does just as good of a job, and they may, but I can only speak of my experience. We went with NS because of their long-standing reputation and we are glad we did. Thank you, NS.

I've known Neptune Society for years and everything they did was just great. My first opportunity to work with them was in 2014. Then I had two more right together and in all cases, I got exceptional service from the Fort Myers branch, even on a short notice. I interacted with their rep Jason this time and his predecessor a couple of years ago, and I am just very impressed by the service. It's really nice to have people you could rely on in terrible times.

First recognize that with the loss of my wife I am rather short tempered right now. That being said, I believe I have some valid complaints about the Neptune Society office on Francis in Spokane. When I first called them they were quickly set up an appointment, but was quickly told to bring in a cashier’s check to the first appointment. Having received the check they lost interest in the client. I put in 2 phone calls to my service provider and was told that they would call back right away. After 3 days someone called me back wanting to know if I wanted to inquire about cremation services.

When my mother passed, we knew she wanted to be cremated but we hadn't made any prior arrangements. So, I called a friend that I work with. Her father had just passed in March, and I asked her if she had any recommendation, although he passed in California. She referred me to Neptune Society because that's who both of her parents had used. We went that afternoon after our mother passed. We dealt with a director named Carolyn and she was wonderful. She was very compassionate, kind, knowledgeable, warm and caring. All is good and we're very pleased.

I called Neptune in Colorado to get a price for my parents. The would not give me a price. Then they called me no less than 12 times trying to set up an appointment to get my parents to sign up with them. Very aggressive, they always say "we are about to have a price increase so pre-pay now". This went on for 8 months. I would not recommend them.

My mom and dad made their arrangements with Neptune so we used it when they passed away. Neptune has a very good reputation, and some of my mom and dad's friends had recommended it as well. When my father passed away five years ago, Neptune came to get him and they were amazing to work with. They gave us as much time as we wanted, and we had already waited quite a while to call them because we wanted some time with him.

My mother had pre-purchased packages from Neptune Society for my father and herself. I didn’t have to do anything but go in there, sign papers, and know it was taken care of. Alicia was so amazing. She was friendly and helpful. I had no idea what was going on, I was in a very sad state and she helped me through. She even sent me extra information about things I wanna make sure that I take care of as executor.

After the sudden loss of my son, my daughter and I were looking for a company to arrange for him to be cremated as soon as possible so that we could lay him to rest and get through the hardest day of our lives. It may have not made sense to anyone but us at the time why we wanted this all to be done so quickly but with the stress and heartbreak of everything, we were wanting one ounce of closure and arranging for all of this to be done as soon as possible helped us achieve that. We contacted another company in San Antonio initially but they were so cold and robotic when talking to us about the process and told us it would not be possible to have what we needed done in less than two weeks. We were hurting and felt alone in the process and were looking for some guidance since we had never experienced something so tragic and didn't know the steps to take to get everything arranged for the funeral.

We needed a cremation service and when we looked in the telephone directory, Neptune Society was the first one listed. My niece, Carla, just went through this with a family in Oklahoma and so she knew what the difference in the cost was. Since we were gonna have cremation, and we weren't gonna have a service, we decided to go with them. We had the obituary in the Houston Chronicle and it took a little bit to get it onto Neptune but Laquita, the rep, was very compassionate, understanding, sympathetic and very nice. We had a prepaid policy and our insurance company told us to ask them if they accepted the insurance. We sat and talked with her about what was offered, about the insurance that we had and what was available.

With Neptune Society, I knew I was dealing with something reputable. My interactions with their staff was like in a hospice, and Carolyn was fantastic. She made a very difficult situation much easier. There was so much dignity in the way that they talked about everything, and a lot of respect for what was going on. They don’t know your loved one but it felt like it were among friends.

My mother who died had purchased a burial arrangement with Trident Society, so when she died, we contacted Trident and it turned out that it was a subsidiary of Neptune. She was attracted by having her ashes spread over the sea because she lived in Southern California along the coast. As soon as I told Trident that my mother was dying, they put me in touch with the local Neptune Society and so Janna, the manager from Grand Rapids, contacted me immediately. She had everything arranged for me. We decided late in the game to have a private showing with her family and she took care of every detail there. She was there to meet us and all the communication was perfect. Everything was taken care of without me asking. It was amazing. I was always skeptical of Neptune because I never heard of it. But now, I would recommend it to anybody.

My parents both have the service from Neptune and when my father recently passed away, I dealt with Julie at the Kansas City office, Missouri, and she was amazing. You just don’t know what to do at times like this and she went above and beyond. We forgot to pick up a notebook assigned for the services, and she ran up and got us one and brought it back. Everything was taken care of by Neptune and we didn’t have to make any decision. It’s difficult enough when you lose a loved one, so having all of that stuff already spelled out was nice.

My mom and dad made plans back in the early 2000s to be cremated when they passed away. When my dad passed, we had a little bit of dealings with Neptune. And then when my mom passed, we had full dealings with them. They took care of everything. We liked the way Neptune did things. And we are all signed up now so our kids don't have to deal with it. They were so easy to work with. We love the people that we had contact with at Neptune. John was very pleasant and very informative. We had a good experience and I always recommend them.

Somebody sent us something in the mail about Neptune Society and they happened to be there at the time we needed a cremation plan so we went with them. My daughter, Jill, worked with their reps more than I did and under the circumstances, our interactions with them were all right. We also availed of their pre-planning services and we didn’t have a lot of decisions to make but to have it in place was good. I would recommend it to anyone.

The staff at Neptune Society were incredible to work with. I spoke to 3 different members and no one missed a beat. They were compassionate, friendly, and very helpful during a sad time. I would highly recommend them to anyone in need of creamation services for a loved one. Thank you to Maryann, Jim, and Jim for everything!

Extremely disappointed with my experience - 2 family members perished in a car crash on 6/16/18. I had to make arrangements. I selected an urn - then told it was not available, then selected another and told not available. I was bait and switched 2 times. Still do not have their remains with the urn - 1 Month later. At this point who knows what I paid for the urn. Bottom line - contract that I paid for and signed - has no meaning as I did not receive what was promised. Pompano Beach Office is where I tried to get some solace for the loss of 2 family members in 1 day.

The representative who came to our home, David **, was excellent. The price seemed fair. My only question "objection?" was that a week or so later two large boxes came containing the pasteboard ashes box, a candle, and a piece of carved wood. Two boxes arrived a week after our signing the contract. The problem: We live in a retirement community, and storage space is limited. The boxes would take too much space. Second, I've dealt with many funeral homes when family members in my churches lost someone in death. I've gone several times with elderly widows who wanted help in selecting the casket etc.

I had a great experience with Neptune primarily due to Christina... She was knowledgeable, friendly, patient and just all around perfect. I also lucked out that there was a special running in June also... That helped.

The presentation was excellent. Lisa explained in detail the different promotions that was in effect and answered all my questions. I was very impressed with Lisa. I knew after talking to Lisa and how caring she was that I would choose Neptune. She is an asset to your company.

Despite the Neptune rep's efforts to be thorough in his explanations, I felt somewhat confused after signing the contract about some of the specifics of how Neptune obtains the body, works w/churches or cemeteries, etc. and had to call him back for more details.

I came to know Neptune Society when we were planning pre-paid cremation services for my parents. My dad passed away 7 years ago and that was my first, hands on, experience dealing with Neptune Society's promises. I have nothing but praise. Everything was handled very professionally and in a timely manner. Based on my experience, I now have my own pre-paid cremation services.

I had a wonderful experience with Neptune Society. They dealt with everything and they saw to it anything I needed was taken care of. They made sure that I understood everything that I needed to be looking at and how I needed to do things and how things were gonna happen. And the transfer from Utah back to Las Vegas went really smooth. They saw to it I had my death certificates, and they helped me write the obituaries for two different states. We had everything pretty well set up because they seem to know exactly what we wanted and how we wanted it done. I really, really appreciate them.

Neptune Society did everything they said they would do. They kept me informed each step of the way and offered to have me involved or not involved, depending on my comfort. We travel a lot and Neptune provided coverage and travel. I was very pleased with them.

Neptune here in Las Vegas were so helpful. Tisha made the process as painless as possible & it went so smoothly. Thank you for always being available for questions. I will also be prepaying for my own to save my kids any hassle. I recommend Neptune to everyone - they took good care of our mom. Thank you!

Responsive to my needs, compassionate and caring to my father. Knowledgeable about the VA's policies and practices. Julie's caring and comprehensive care of our needs as a family and caring for my mother were just amazing! I did not expect the level of support we received and am VERY impressed. I would recommend this company for cost and service!

Neptune's service on this occasion was for my Mother, Frances Irene **. Beginning with very prompt arrival after Mom's death the Neptune experience was excellent. Marlys ** was very well prepared and conducted herself in a professional and friendly manner. It was a pleasure working with her.

Cremation program - The agent Brenda was very helpful and explained in detail all the concerns and of the operation step by step thru the program. She kept in contact with me and walked me thru each step. I feel secure in knowing everything is in your hands when the time comes! Thank you again so much!

When my uncle realized that he was dying, he told us that he wanted to be cremated. Also, he wanted the Neptune Society to be involved and to take care of shipping his ashes from Seattle to Vancouver Island, Canada. Brent, a rep who's with the Neptune team in the North Seattle office, was extremely helpful and great to deal with. We had some issues because my uncle was living in the States but he was Irish, and although he was separated from his wife for 30 years, they were still married. So, we had some issues getting approval to have him cremated in the first place.

My neighbor told me about Neptune Society and when my husband passed away, I just went with the easy way out and got their funeral and cremation services. But my husband's death was rather sudden, so we didn’t take advantage of their pre-planning service. Jimmy, a rep from the Fort Lauderdale group, was the funeral director and he handled all the funeral details. He was really good in trying to keep me in the loop about what was happening and he got the death certificate to me right away.

Brad ** was very thorough with his explanation of the Neptune Cremation Society at the restaurant. I was appreciative of him coming to my home to sign papers and make payment arrangements. I would have liked to shake hands before he left.

A very polite and sweet lady, Sharon came to our home and explained everything about the entire service from start to finish. She made sure that we understood each step as we went through the paperwork and signed. We promptly received our beautiful containers and permanent cards. We feel relieved that our children will not have to go through with final plans for us or have financial worries.

I heard about Neptune Society from my brother-in-law and they had a more complete process than other cremation service provider. They also provided more services than any other company and their price was better too. Everybody I dealt with there was very professional and caring. I liked their preplanned service because it took all the burden off of me and put it on them. They handled all the details, 90% of the paperwork and all of that stuff that I didn't wanna do. I can't say enough good things about Neptune Society. Outstanding.

My husband and I talked about cremation for some time but never got around to calling The Neptune Society until my sister made her transition. The Neptune Society handled her end of life details efficiently, no stress for the family. Our representative, David, was so succinct and comprehensive in providing information we were instantly at ease. The processes easy, the price was less than we expected and I know the service when needed will be taken care of with dignity. We are very happy we chose The Neptune Society.

Very professional as well as personal experience I had from the first call placed to start arrangements of services for my Aunt. The staff went to all measures possible to make my experience in such a stressful time feel at ease and handled everything with empathy and concern in a professional manner from beginning to end.

Neptune Society provided an easy, comfortable solution to our end of life preplanning. We appreciated Alice ** so much for her professional presentation and contract signing at our home so that we could leave the next day on a trip knowing everything was taken care of. Neptune provides an affordable service which will certainly help the family when the time comes.

The gentleman that presented your services was both professional and knowledgeable. The services were well explained, numerous, and having been through a family death with the traditional funeral experience with a parent recently, I found the experience demeaning, almost creepy with the melancholy voices. I can afford whatever I want and your representative was both informative & professional... Thank-you.

Barbara ** is a very good friend. I was with her when she made cremations arrangements for her brother. We were very pleased with our experience. Sarah ** was very patient with Barbara. She explained all our options including a service and/or catering. She gave Barbara all the time she needed to talk about all of Barbara's concerns and questions.

My wife and I requested information about cremation services from Neptune Society. The sales rep was professional and very pleasant to deal with. She made sure we understood the products and services.

Neptune Cremation Society is excellent. Their prices are fair and reasonable. They were so helpful. I cannot express how grateful I'm for the kindness they have shown me and my family. THANK YOU ALVIN AND NEPTUNE CREMATION SOCIETY.

I have nothing negative to say. All was explained thoroughly, and completely, answering all my questions. The entire experience the rep was very pleasant, knowledgeable and courteous, as well as patient, with me.

We cannot express in words enough the beautiful care and compassion provided by Jason ** of The Neptune Society in Ft. Myers, Florida. He went above and beyond the call to help us with interstate details and two special requests in the recent sudden death of our nephew in Hilton Head. Honestly, the process couldn't have been easier, working over the phone and via e-mail and delivery services. Thank you, Jason, for your professionalism and sincere sympathy. We highly recommend The Neptune Society (and pre-planning is also a wise move).

The staff could not have treated me any better with understanding and patience. They went out of there way to make sure I was at ease. They explained every step that was going to happen. Alvin and Dorothy were the people who took great care of my child cleaned her up and let me spend time with her. They let me spend as much time as I needed. They were the best.

When we spoke to the lady from Neptune, she sounded efficient and anytime I talked to her, she was kind. Going with them for cremation services sounded like a good plan because she knew everything about what she was selling. We were impressed with her. Furthermore, everyone at Neptune seemed very caring which was something that I liked. It made me feel comfortable. Working with Neptune was very satisfying. I now have a plan with them and so my children know they can count on Neptune to take care of me.

HORRIBLE customer service. The entire staff is completely incompetent. It started with lies from Esmeralda the manager in regards to having death certificates in hand within 10 days after paying for overnight delivery charges... then no one ever notified us to come pick my mother up for over 10 days after her remains were ready to be picked up... and then Monica left me on hold for over 11 minutes while she 'checked' to see if my mother's remains were there and ready for pick up. Their insensitive incompetence has led me to believe they have NO BUSINESS working with grieving families during their time of loss. I would NEVER work with this company, location, or people again. Complete loss of trust.

The Neptune Society and especially Sara at the Louisville office made this painful time easier for me. She is fantastic. She answered all my questions and helped me step by step through the process. She also helped me with my grieving process.

My father pre-arranged everything with Neptune Society and we just had to call them when he passed. They sent some lovely people to the house who very respectfully and lovingly took his body out to their van. The two people were very helpful and gave us plenty of time to say goodbye. My father was cremated and arrangements were made for us to take his ashes along with my mom's which he had saved for to go in the same time as her. The person in the actual office in San Pedro where we did the business and picked up the urn was a woman named Anna. She was very helpful and I was able to reach her by phone when I had questions.

I dealt with the Sherman Oaks office. Thank you Kathrine. Neptune personnel came and picked up the body in a few hours. They handled the coroner and paperwork with little trouble on my part. The cost was very reasonable. The only hiccup was a bit of poor communication waiting for the cremation.

Somebody from Neptune Society approached my husband before. We wanted to pre-plan then so we purchased from them. I like that I didn’t have to do anything and that I'd just make a phone call. When I needed them, I called and spoke with Sarah. She was very helpful and put me at ease. Everything went very smoothly and I was very happy with everything that happened. Two weeks ago, one of my co-workers came up to me and she knew that I had lost my husband. She asked me how everything went and I said, “It was great.” I had a wonderful experience with Neptune Society.

My wife chose Neptune Society. She had a man out, we talked to him and she decided that she wanted to be cremated and I wanted to be buried. We would put her ashes in my casket with me. I’ve got a lady coming today from Evergreen. My parents and my eldest son are buried there, so that’s what our plans were. And so, when Kate died I called and set things up with Sara and they handled everything beautifully. Everyone was extremely helpful and I was very grateful for the information and knowledge. Sara couldn’t be sweeter or more helpful. It all went well thanks to her.

I was impressed with the quick response and kindness of Julie **. Julie showed respect for me and for my family as well as the utmost respect for my wife's remains. I am grateful of her care and kindness in this horrible time in my life. She showed understanding and compassion. I would definitely recommend Neptune Society of Kansas City to my family and friends.

My husband and I recently became members of the Neptune Society. The New Orleans area office was professional and a pleasure to work with in planning our final wishes. Do yourself and your loved ones a loving favor... Pre-Plan!

Neptune could have done better. They could have explained the process better. I was told it would take 10-15 days to receive the cremains. They should have specified “business” days after paying permit fees. Since the cremation was prepaid, I wasn’t expecting a fee. The paperwork was originally sent to the caregiver even though Neptune had my name as a family member thereby delaying the process. It came in two separate emails days apart. It would have been more efficient to send it together. The deceased was a veteran being buried out of state. Neptune did not assist with a honorary military burial. I had to make all the arrangements myself.

Our grandfather who has passed for some years signed up for one of the advanced programs at Neptune when he was in his mid-80's. Also, at that time, my mom who was very close with my grandfather worked in Mental Health Counseling at Florida Gulf Coast University in the Naples area. She ran a grief group for the university. They linked up with Neptune Society and created a charitable, fundraising relationship. Neptune sponsored a series of her events on campus related to death and grieving. So, my mother was involved with all the people at the Neptune office and knew them all very well.

When my mother passed away unexpectedly last month, I contacted the Neptune Society to arrange for her cremation. I was very impressed with their professionalism and kindness. I could not have asked for a better experience with a cremation service at such a difficult time.

My husband was in hospice at the hospital two years ago and Neptune seemed highly recommend by the hospice people. The Neptune representative, Robie, came to the house and he was very personable and made me feel so at ease. It was a good experience all around. I paid for the pre-plan services outright and it was good to have it done and in place since I needed it within about a month or two.

My mother used Neptune Society for her cremation services. She did everything during the pre-planning and when she passed, I just went through them and it was great that everything was taken care of and it all went smoothly.

A friend of mine had her mother cremated and she gave me the name Neptune Society. Driving by, I had seen the Neptune Society building and it wasn’t the same place but we were so pleased that we kept it because I saw later where my friend had her mother cremated and it was not what I would have liked. She apologized but I told her that having to use Neptune has been the best experience. So, it was done by mistake but we were thrilled to death.

Never upfront with pricing or choices in plans; no written listings/plans provided. Memento Chest pushed as a token, not explained: poor quality & price higher than cost of services. Can I trust them?

First heard of the Neptune Society when we answered an ad for a seminar on Cremation Services in the Fall of 2014. We followed that up with a visit to the local Charlotte Office. From day one they were an absolute pleasure to deal with, we purchased 2 plans with easy installment payments. On April 6, 2018 my wife passed away at 2:30 AM. They took possession of her remains at 4:30 PM as she donated her brain for Parkinson's research. By 2 PM the harvest was complete. They kept her head iced as per instruction. All the following services and requests that I made were done courteously and promptly. I would highly recommend the Neptune Society for anyone who is considering Cremation.

The night that my father passed away was not unexpected but we were not sure when that would happen. A friend had recommended Neptune Society and therefore I immediately called. The response, even at 2.00am was immediate and in a matter of an hour I had their representatives coming to the house to pick up my father's remains. It was very important for my mother not to have to deal with the dead body any longer than necessary and my father's wishes of a cremation without funeral was also honored that way with Neptune.

I went to talk about my cremation services. Was very pleased with the staff and they answered all of my questions that I had ask. Was not pressured into buying anything. Made my arrangements, that same day. Will recommend them to everybody that I know.

The rep who came to our house (Cindy **) was excellent to work with to get signed up for the prepaid plan. She was clear, patient and present to us. She also did a stellar job of assisting a friend with us who needed some very specific assistance regarding her NS plan from California. We have also received our boxes and cards in a timely fashion. All I can speak to at this point is the sign-up experience. The deaths of three members of my family over the past 6 years who also had NS plans were handled very well and highly professionally, which is why I purchased this plan. I certainly hope the remainder of my experience is as excellent!

My grandparents knew somebody who worked with Neptune Society and they set up an account with them. We used them when my grandfather passed and then I also had used them for my father when he passed in April. The Neptune team was very respectful, very understanding, and answered all my questions. It was nice because they actually came to me in my workplace so I could start the paperwork. And the process was a lot simpler and smoother overall.

I had a great experience with Neptune Society with handling the cremation of my wife. I would recommend this facility to anybody that was interested in cremation. They were very caring to all my needs.

It is a devastating experience to learn that a loved one has died and distance prevents you from getting there immediately. After reference from a friend I chose the Neptune Society to care for my brother. Every aspect of his care was done with compassion and respect. My questions were answered thoroughly and efficiently. Because of the work of Julie ** and her staff at Neptune, my mind and heart became at ease and I am thoroughly pleased with the outcome. I highly recommend an organization that treats a grieving person as something more than just a client.

Overall I am happy with my encounter with the Neptune Society representative in my area (Indianapolis). I think they offer a necessary service which makes sense for people who wish to preplan their arrangements. The only thing that I didn’t get that would have mattered to my satisfaction would have been a follow-up contact from the representative who came to my home.

I left an email for information on the Neptune Society. Andy called me back within minutes and met with me that night at my home. The process was lengthy, but I understood since this involves in effect taking care of a deceased person. Andy, in Sherman Oaks California, is sensational, very sensitive and efficient. I feel that I can count on him with any questions and that he will be a great help and comfort to my daughters if he is still around when I die.

My two sons and I met with your representative at my home. He made everyone feel at ease, answered any or all of our questions. Made me know I had gone the right path for myself and them, for me. Needless to say, I am not one bit eager to use your services but good to know I have taken care of it for when I do.

When I first called I spoke with Mary Rose. She was very kind and pleasant. We met with Alexis. She guided us by asking questions and making suggestions. We did not feel pressured. We are definitely coming back to make prearrangements for our own cremations. Thank you.

Thank you to those at Neptune Society for the handling of my father. Jim had did such a great job and came to our home to make the arrangements as well as great info of vital information on my father's veteran rights. Jim had secured my father from hospital very quickly after I made the arrangements with them and handled everything very dignified and for that I thank very much and was done at affordable price.

Ms. Callaghan ** of the Neptune Society was very professional, knowledgeable, and comforting as she guided me through. I was extremely satisfied with the thoroughness of Neptune’s services. As this was a very difficult time I was going through, I was confident I made the best choice to use their services.

Neptune Society's price was right and it was something that we thought we should do, and we signed up for the pre-planning service 10 years ago. Then at the time when my husband passed away, they were very easy to deal with and there was no drama. Their staff was fantastic and their funeral director, Amy, was great. She let me know what was going on every step of the way. And I've since recommended Neptune Society to everybody that I have spoken to about my experience.

Neptune Society satisfied what I was looking for and the staff was good. When they came over, I made all the arrangements and then shortly after that, my partner died and they took care of everything.

My mother chose Neptune as my dad's and her cremation service provider and they purchased their plans in Arizona. They had paid for everything at the time they purchased it. When my dad passed away, they took care of everything with him. My mom came to Kentucky to live with me and she passed away a little over a month ago. So, we had interactions with the Neptune people from then on and they were excellent. They were considerate, patient and very helpful.

Tim ** was with me for the entire process of taking care of my wife. He was very caring and responsive to all my requests. I could not have had a better person to help me with my wife's arrangments. Because of his caring responsiveness, I have instructed my children to call him when I pass. Thanks Tim.

We are so thankful for the Neptune Society. The initial phone conversations gave us clear information as to what to do next. When we went in to pick up our brother’s ashes, we met Veronica, the director. Veronica was compassionate in every way as she listened to my sister and me. She even gave me a warm, loving hug. A special thank you goes out to her. We strongly recommend the Neptune Society when dealing with the loss of a loved one.

My mother had set up her arrangements through cremation with Neptune Society. The Neptune team was all fantastic and they took care of my mother because her body was out in the state where she originally had made arrangements. And they made the whole process for me very painless. Everything went very well with no hang-ups or hiccups.

My dear friend Robert died in January shortly after I moved from Illinois to Arizona. It was difficult planning his burial and cremation requests long distance. Karen ** was very helpful during an emotional time. Neptune Society was very patient and professional and I recommend their services.

After researching a few companies we chose Neptune and have been extremely satisfied with the customer service, follow-through and professionalism. All paperwork was explained thoroughly and completed quickly. Very different from competitors and I am so pleased we chose Neptune. A good value and efficiently processed.

My grandfather was a planner and purchased a travel protection package from the Neptune society in 2008. My grandfather and grandmother traveled all winter and wanted to know no matter where they were that if something happened things would be taken care of. That so was not the case without the hassle of lots of faxing that didn’t seem to ever reach the right person. I had to refax papers and then refax. My grandmother called 911 when she realized my grandfather, was not responding to her when she entered the bedroom for bed.

We read that Neptune Society had been around for quite a while and they were a nationwide cremation organization and so, we made an appointment. A lady from Brentwood, Tennessee came over and interviewed us and told us about Neptune. We signed up and prepaid for the cremation of my husband and I and we had a good interaction with their team.

My Dad is the first of several family members that have engaged Neptune Society for end of life Services. I only had one contact through the entire process who was courteous and professional at all times, Michael **. It was a little frustrating in that there was not local (Fort Wayne) representative that I could personally work with however we were able to get all of the papers signed and exchanged via email.

Neptune Society was the closest company that honored the National Cremation Society. I had to find them because my mom used the National Cremation Society back in early 80s. I had a nice interaction with their people. It was constant email and cellphone, and they answered every question. The lady was available for every call.

We bought our plans with Neptune Society 11 years ago and I was very gratified that they have it down to such an art. I literally spent 20 minutes with the representative there. He had his checklist all ready, asked me all the questions that they already knew needed to be asked, and what I needed as far as death certificates and my interaction with him went very painlessly. It was all very simple and very respectful, and I'd recommend them highly.

I have received notices from Neptune Society in the mail and it wasn't something that I thought I would ever be interested in. I threw it away until my husband passed away and he had already signed up for Neptune. So I thought, "Well, they did a bit of organization." Everything has been wonderful. They've been very calm and patient. Also, they explained everything. What was going on, how it was gonna work. Everything's taken care of and when the time comes with them, you don't have to worry about any of it. I would definitely recommend them.

Funeral arrangements are not the type of thing one looks forward to. We had been thinking about the need to do this as we have gotten older and when we came upon the Neptune booth we knew it was time. The couple ahead of us was working on their arrangements after having used Neptune for family. Their experience was positive and this was definitely a good testimonial. Brandon ** was very professional and made everything clear and simple. We and family now have a peace of mind that when the good Lord takes us home our arrangements on this earth are in good hands.

I live in Boise and my brother lives in Houston. Neptune Society had pre-set up everything and I was pleased with their decision. They handled everything. I had some paperwork I had to sign and it all got handled quite well. All I had to do was sign them. They had everything all set up, ready to go, then emailed it to me.

The entire process of my mother’s passing was handled in a totally professional and respectful manner by the entire staff; I do need to single out Tiffany who helped me by staying in touch with all updates! Thank you!

My uncle had prepaid service with Neptune Society. The people that worked there took care of me and were very considerate and did everything that I didn't know how to do.

My father passed on a Sun at the VA hospital in Boise, ID. I didn't have his paperwork with me so I had my daughter look up Neptune Society. The site instructed her to contact the nearest place which was Salt Lake. They contacted the funeral home then on Mon. drew up a contract stating the San Jose Neptune that Dad had paid into wasn't the same and it would cost more. About $1,000 more. I called the San Jose Neptune and they took over and I haven't incurred any more costs. As it should be! I believe the Salt Lake office was just trying to benefit from my grief. Glad I called the right place. You should State in the website to contact the Neptune Society you contracted with! Thank you.

I was interested in getting information. I got a call from your representative who was awesome and friendly. She answered all my questions. She scheduled an appointment for your representative to come to speak with me in person. That experience was fantastic. I have told my friends about my wonderful experience with this company.

I was pleased with the Neptune Society representative and the ease of signing up; however, the memento package I received the next week is not as described by the representative, I do not care for it and will not use it. I have contacted her to see what my options are and am awaiting her response.

Shelly ** was the Neptune representative and did an excellent job of describing the services I was interested in. The conversation was lengthy and convincing; I've signed up and feel relieved that my children will not have any more than necessary difficulty with my death.

Somewhere in your pre-sales materials, probably on your website, I saw a statement suggesting that where as many funeral homes add and add services and items to jack the price up, it would not be so with Neptune. Kimberly ** was very easy to meet, straightforward, when she called on us to complete the deal. She certainly conveyed sincerity and honesty. When she slid pages and pages of materials past us for initials and/or signatures it seemed a bit like overkill. But like most people we coolly went along.

We recently used the Neptune Society in Atlanta for crematory service. Joseph ** did an excellent job explaining the process, quoting a fair price, and keeping us informed at every step in the process. I would not hesitate to recommend him or the Neptune Society to anyone in need of crematory services.

This is the third time in the recent past that Neptune Society Cremation services were required for my family members. Staff was Always sympathetic, courteous, knowledgeable and willing to help to our satisfaction. Thank you!

Dave ** was wonderful. He treated my family with dignity and respect. Dave was professional and courteous. Dave made sure that he was able to meet our expectations and our needs in a timely and sensitive manner. The packages that are offered really met the needs that families have at the unfortunate time of passing. The entire staff of the facility was compassionate and professional.

Feeling a bit overwhelmed, concerning the subject of our final needs and burial arrangements, your representative made us feel at ease. Jack ** was very caring and knowledgeable, spending as much time as needed to educate us. Professional, polite, respectful and caring. Thank you.

After learning about Neptune Society while working as a nurse in Florida, I was so pleased to find them in my current location. From the first phone call with Barbara **, to the visit in our home, we were impressed with the caring professionalism of everyone we spoke with. When we received our Memorial boxes, we found them to be tasteful and very appropriate. We have recommended Neptune Society to friends and relatives. Now we have peace of mind at an affordable price.