Neptune Society Reviews

I received notices from the Neptune Society explaining that prices were going up. I contacted the local branch, left a message and no one ever got back to me. This set off my alarms that, at a point where I/we needed help, quite possibly no one would bother getting back to us. At this point, I wouldn't take the chance.

Recently, our daughter suffered a late term miscarriage (39 weeks) many miles away from us AND from the Neptune Society office in Nashville. During one of the most heartbreaking times of our lives, Opie handled every detail with such kindness, professionalism, and genuine empathy. Despite the distance, Opie's communication was exceptional. Every phone call was made with patience and understanding, and he made us feel like he was right there with us throughout the entire process. Opie treated our entire family like it was his own.

Both my parents prepaid for their Neptune plans in 2013 - when my Father passed in 2022 the process was handled with extreme care and compassion - my mother's was a bit "less" caring in 2025 (more clinical than compassionate - different people handled each one) but was a blessing to have their passings handled quickly and competently. We had our own services and then buried their ashes in the military cemetery near where my father was stationed in 1954. There were minimal "additional fees", but that was due to the county mom passed in - dad did not have that and cost of extra death certificates. Very painless process for a very painful time.

Well let me start by saying nothing I said was false. James in customer service called me and just straight up said they screwed up and took full responsibility for my experience with Neptune. Very stand up thing he did and issued me a complete refund going above and beyond to satisfy my concerns. Thank you Neptune.

I sat in a luncheon presentation put on by Neptune Society, twice. Decided to purchase package after the second presentation. Before signing I asked the sales rep if I was buying a life insurance policy to cover cost. Rep said several times I was not, the 3rd party company, I was placing my money with was “just holding the money.” That was a flat out lie. When I received the life insurance policy and the travel plan documents in the mail I decided to cancel within the allowed 30 day period. I don’t like dishonesty and being lied to just to make a sale. So, I contacted the selling office and asked about how to cancel.

I, being a veteran, inquired about cremation via Neptune Society. Some of the info I got included a direct statement from a Neptune Society representative that "Did you know the VA is burying our service members vertically now?". This was debunked by VA, but turned me away from Neptune Society for good. Lying to get business is unacceptable.

One year ago today my mother passed. My father had already made all the arrangements for their cremation through Neptune many years prior. When I tell you they made my experience effortless and pleasant. Not only were they amazing at the time of my loved ones passing but even still today I received the most kind message of love and support. Thank You for going the extra mile to help ease folks in their time of grief. I can not say enough good things about this company and the amazing staff they employ. God Bless each one of you. Thank You.

I spoke with a Neptune Society representative JOHN ** about two days ago, who promised to send an email with more information so that I could make an informed decision. I never received the email and when he called back, informed him that I had gone with another company. He was very rude and abusive, would not let me speak, and ended the conversation. That alone would've made me go with another company, no matter how good the company services were. I suggest that Neptune vet its representatives because they are the face of the company and can influence potential customers for good or for bad.

I'm giving Neptune a one star review for the simple reason there is no online access for consumers. In this day and age it makes no sense and exhibits a lack of transparency that should make potential customers wary.

Be very careful in reading and understanding the contract. We were upsold two "add on" items that contradict each other and were told they should not have sold us both items. When my father passed away we were reimbursed for the items. When I contact Neptune about correcting the same items on my Mother's contract I was told we had to wait until she passes to collect the money for the mistake they made on our contract. A very shady business practice.