Neptune Society Reviews

Horrible customer service with no resolution for a fully paid up customer.

This is because they responded very quickly. A called received from a Representative handling the request.

I want to thank the staff of the Neptune Society Cremation Services, located on 3636 Virginia Beach Boulevard, for their unstinting support, professionalism and kindness during my time of loss and grief. Every time I entered, I was welcomed, consoled and helped along the difficult path of losing my husband, arranging for the cremation and memorial service. **, especially, but also the office staff, were extremely helpful, never annoyed when we called again and again, arranging everything for us, including a moving, reverential military salute, to our extreme satisfaction and gratitude. I can never thank you enough for being a safe, knowledgeable rock for me, when I felt so very much at sea. May God bless you always!

By far the worst I have ever dealt with in regards to Military Honors. They charged for a “no pick up” even though we selected that they would deliver to the National Cemetery. Next, they sold a remains urn that doesn’t meet national cemetery requirements. So now we have our father in a metal box and a 500.00 dollar box of crap that we can’t use for his funeral. They promised military honors, now they can’t provide them…LOTS of PROMISES upfront with garbage in the delivery. Don't waste your money with this garbage company... Go to your local VA…

So when your loved one unexpectedly lays dying, the salesperson says paperwork must be returned in 30 minutes. We consented only because my lawyer son was there. Then after they have already transported your love one they begin the campaign to add to the unwanted and unasked for urn deposit. If my lawyer son had not reminded them of our rights we would not be getting a refund. Slimy and disgusting!

I received notices from the Neptune Society explaining that prices were going up. I contacted the local branch, left a message and no one ever got back to me. This set off my alarms that, at a point where I/we needed help, quite possibly no one would bother getting back to us. At this point, I wouldn't take the chance.

Recently, our daughter suffered a late term miscarriage (39 weeks) many miles away from us AND from the Neptune Society office in Nashville. During one of the most heartbreaking times of our lives, Opie handled every detail with such kindness, professionalism, and genuine empathy. Despite the distance, Opie's communication was exceptional. Every phone call was made with patience and understanding, and he made us feel like he was right there with us throughout the entire process. Opie treated our entire family like it was his own.

Both my parents prepaid for their Neptune plans in 2013 - when my Father passed in 2022 the process was handled with extreme care and compassion - my mother's was a bit "less" caring in 2025 (more clinical than compassionate - different people handled each one) but was a blessing to have their passings handled quickly and competently. We had our own services and then buried their ashes in the military cemetery near where my father was stationed in 1954. There were minimal "additional fees", but that was due to the county mom passed in - dad did not have that and cost of extra death certificates. Very painless process for a very painful time.

Well let me start by saying nothing I said was false. James in customer service called me and just straight up said they screwed up and took full responsibility for my experience with Neptune. Very stand up thing he did and issued me a complete refund going above and beyond to satisfy my concerns. Thank you Neptune.

I sat in a luncheon presentation put on by Neptune Society, twice. Decided to purchase package after the second presentation. Before signing I asked the sales rep if I was buying a life insurance policy to cover cost. Rep said several times I was not, the 3rd party company, I was placing my money with was “just holding the money.” That was a flat out lie. When I received the life insurance policy and the travel plan documents in the mail I decided to cancel within the allowed 30 day period. I don’t like dishonesty and being lied to just to make a sale. So, I contacted the selling office and asked about how to cancel.

I, being a veteran, inquired about cremation via Neptune Society. Some of the info I got included a direct statement from a Neptune Society representative that "Did you know the VA is burying our service members vertically now?". This was debunked by VA, but turned me away from Neptune Society for good. Lying to get business is unacceptable.

One year ago today my mother passed. My father had already made all the arrangements for their cremation through Neptune many years prior. When I tell you they made my experience effortless and pleasant. Not only were they amazing at the time of my loved ones passing but even still today I received the most kind message of love and support. Thank You for going the extra mile to help ease folks in their time of grief. I can not say enough good things about this company and the amazing staff they employ. God Bless each one of you. Thank You.

I spoke with a Neptune Society representative JOHN ** about two days ago, who promised to send an email with more information so that I could make an informed decision. I never received the email and when he called back, informed him that I had gone with another company. He was very rude and abusive, would not let me speak, and ended the conversation. That alone would've made me go with another company, no matter how good the company services were. I suggest that Neptune vet its representatives because they are the face of the company and can influence potential customers for good or for bad.

I'm giving Neptune a one star review for the simple reason there is no online access for consumers. In this day and age it makes no sense and exhibits a lack of transparency that should make potential customers wary.

Be very careful in reading and understanding the contract. We were upsold two "add on" items that contradict each other and were told they should not have sold us both items. When my father passed away we were reimbursed for the items. When I contact Neptune about correcting the same items on my Mother's contract I was told we had to wait until she passes to collect the money for the mistake they made on our contract. A very shady business practice.

A family member only paid a few months for his Neptune Society preplanned cremation services. When he passed a few months later, Neptune Society told us the remaining cost for cremation is a little over $6,000!!!! That's just for the cremation process. Our local funeral homes charge less than $1,500 which includes a funeral service.

I strongly advise against using Neptune Cremation Services of Weymouth. My friend pre-paid for her cremation being told it would be an easy process after she passed. As trustee and executor to her will, I provided all the necessary documentation. Despite this, I was met with frustration and lack of clarity. I simply wanted to know when, or even if, my friend had been cremated, they were unable to provide me with this basic information.

Dad purchased a plan in 2009 in MO then they transferred it to St Louis Cremation. He moved to MS in 2022, was told they would transfer the entire amount but it turned out to be $400 I had to pay the rest.

I've been paying 3x a month for my contract with their vendor PSN who has continued to for what horrible reason but Neptune has a fantastic staff who is currently working to refund me $322.92 back. Tiara is a worker any company needs in this day and age yet so rare. It's refreshing the ones who care for us when we die care for us while we are still alive... Thanks. 👍 Tiara 🌺

I worked for Neptune Society for a very short period of time, They did not compensate me for my time. I don't know how can people work with them. I called them many times and I explained that I put my time and they did not care. I would not work for them.

The ink was still wet on my application and still for three years now these people are wasting my time, their paper and postage (which their current customers are actually paying for) by sending me invoices. Somebody is paying for this retaliatory nonsense and it ain’t me.

My elderly family member prided himself in pre-paying for his cremation so his children could grieve without financial burden. When the time came to make that phone call, not only were the representatives not able to give answers to questions there was a gross lack of communication on when the “care team” would call to arrange picking him up but even a timeframe of when the pick up would happen. Neptune talks a good talk so they can get your money but when it’s time to provide what has been paid for, your family members will have stress added to the circumstances.

I've reached an age where I am concerned about making arrangements for my end of life. Working with Eric ** at the Neptune Society I now have a plan. Not being terribly computer savvy, Eric was extremely helpful and together we able to complete all the necessary paperwork in a very short time. Payment was fair and reasonable and also conducted on the phone. The materials concerning my end of life arrived in the mail in two days. Now all I have to do is notify my family where to find the Neptune phone number and everything will be taken care of by Neptune. Living alone, this has given me a great deal of comfort knowing that I will be well taken care of. Grant

Neptune Society handled all my wishes in a professional manner. It was worth their services to have a peace of mind. The cause on the death certificate was really late but not their fault.. They did supply me with temporary certificate so I can present them to establishments. Thank you all for being so kind and helpful.. I highly recommend their services.

I don’t think it gets any better than this! Once you sign up you can live your life and know you are and will be taken care of. It is worth every penny to have this peace of mind. We are thrilled that we did this. Family is relieved of so much stress. These people are the best!

Warning, warning, warning, Do not use Neptune Society for funeral arrangements whatsoever. This is a scam site, they will steal your money and provide you a false contract and misleading information. This place deserves to be shut down permanently. They have already been sued and lost in California for Misrepresentation of contracts! Worst company ever that takes advantage of the dead and their families during times of grieving!!!!

I lost my brother on July 1, 2024. I wrote a review but I'm so sorry I did not write a good one.. I was thinking it was LifePath Hospice.. Afterwards I realized it was Neptune review.. it wasn't a good review. Neptune did everything for us.. We didn't have to do anything.. My husband and I are going to use Neptune.. We were very happy with them... Death certificate is really late but not their fault.. Thank you all for being so kind and helpful..

When talking to a Customer service representative in Plano office about my balance, before I could complete my questions she hung up in me. Please train your reps that they are dealing with sensitive issues and to be patient and compassionate. Unacceptable behavior.

Don't get misled and make sure you are aware of all of the price details with the Neptune Society. The sales person was nice, but very misleading. I'm ending up paying $1,260 more than what I thought I was going to pay. Apparently there are TWO separate contracts, instead of just one. One is only for the cremation services that they provide and a second one is for the cardboard urn ($1,505 - rather expensive for cardboard) and travel insurance ($569 which I was told was included in the total price - but not true). I do not need $569 worth of travel insurance because I don't travel, so this is money I have thrown away for nothing.

The representative that came to our house was nice and not pushy at all. I am giving this service 2 stars, not the representative. I am writing this review after having signed up for and then cancelling the contract. And it is a contract, be sure you understand that. They have several packages, but the service package covers everything you need. The memento package has extras like 25 thank you cards, a special container, etc. I would value this at about $100. They value it at over $1,000. If you buy this memento package, you get a discounted rate on the service package. So it is false advertising to say that their services cost less than $2,000.

The Neptune Society was most helpful during this stressful time. Everything was handled in a professional and timely manner. I'm most grateful to Ramon and Elizabeth for their professional assistance.

Everyone at the Neptune Society was professional, helpful, and compassionate. When I first called I spoke with Will, who immediately found our prepaid account. At different points, I spoke with Tasha, Will and Ofa in the Belmont office. I especially want to thank Buck ** who always went above the call of duty. He was always perfect. I will always be grateful for the kindness and professionalism by everyone at Neptune.

Their service is so bad, I would not recommend it to my worst enemy. They do not care about you during such a difficult time and are only interested in your money. They breach their own contracts. AVOID AT ALL COSTS!

Their billing and actual service do not seem connected at all. Their payment center and mortuary service are completely disconnected, and when initally contacted them, they acted like used car salesmen. I need to get my money back immediately as a I have weeks to live. I really need to get my money back from them.

I can only assume they wanted his titanium implants. Over 2 weeks waiting for his ashes to come home, I called to see what the delay was and request that ALL of my father's remains be returned to our family. Kathy from the Dunedin Florida location or there abouts was very RUDE when I asked for his implants to be returned the same day as the cremation, she said they were not available!! What?!! SOLD? Worse yet, removed prior to cremation? One can only assume. I will get lawyer involved soon. It is bad enough to lose a loved one and to make matters worse, this company happened. I hope you choose somewhere else, this company added to the heartbreak. Kathy go to church, your soul needs help. Do not worry all is documented.

Please note our cautionary tale and be aware that the Neptune Society is one of many subsidiaries of SCI Inc. with about $2 billion in annual sales of death products. We experienced 1) pressure to not have family input, 2) not having all the paperwork in hand before signing, 3) not having the extent of after-death services provided to my spouse, money, and who is not very financially and computer literate, 4) my application not being checked for accuracy (my spouse's rather than my email was on the application), and 5) the month-long convoluted process of returning our money (signed 12/16/22, rejected 12/19/22, death merchandise received by SCI 100 NW 70th Avenue, Suite 200, Plantation, FL 33317 via UPS ** & ** on 1/12/23) after a convoluted process of returning our money.

Getting to the point of finally signing a contract is almost impossible if you want to know the exact cost before you pay. I have talked to the numerous times, and set up times to try to complete the contract, but I have been ignored. I agreed to pay once they email me the exact numbers for the cost, but no email. Either they are incompetent or they do not need the money.

When you lose a dear family member and have no experience on how to give them a befitting memorial and burial, you have to rely on the people who are servicing you. When my second brother passed away, I contacted a very reputable funeral director. However, we needed more servicing than I realized, and they could provide. I had to do everything myself with no experience. I remembered that we had contracts for several of our family members with Neptune Society. I contacted them in Houston and was contacted by Marisa and Michael from their Houston office.

The Neptune Society allows some of their sales agents to defraud customers and does not compensate the victim customer. Laura **, of the North Richland Hills, TX office, lied to me as we discussed the contract over the phone. She then sent a contract with several errors. When I called to have them corrected, she said corrections would be made but an updated contract would not be provided (17 months later, the corrections were finally addressed but no updated contract “can be” provided).

My parents contracted with Neptune over thirty years ago. When my father passed we assumed it was a simple phone call as advertised. Not so, after checking in we were told to simply to have hospice call upon death yet hospice was told a pickup was not possible. We then made our own arrangements to have the body removed from memory care and were promised a reimbursement by the manager upon receipt of the death certificate. Now even after providing a death certificate, we now are told we must wait 30-60 days as money is coming from a trust. "Trust" is the last word we would associate with this deceptive concern. Do not use this company as it was nothing but trouble and heartache.