Neptune Society Reviews

I want to thank the staff of the Neptune Society Cremation Services, located on 3636 Virginia Beach Boulevard, for their unstinting support, professionalism and kindness during my time of loss and grief. Every time I entered, I was welcomed, consoled and helped along the difficult path of losing my husband, arranging for the cremation and memorial service. **, especially, but also the office staff, were extremely helpful, never annoyed when we called again and again, arranging everything for us, including a moving, reverential military salute, to our extreme satisfaction and gratitude. I can never thank you enough for being a safe, knowledgeable rock for me, when I felt so very much at sea. May God bless you always!

Recently, our daughter suffered a late term miscarriage (39 weeks) many miles away from us AND from the Neptune Society office in Nashville. During one of the most heartbreaking times of our lives, Opie handled every detail with such kindness, professionalism, and genuine empathy. Despite the distance, Opie's communication was exceptional. Every phone call was made with patience and understanding, and he made us feel like he was right there with us throughout the entire process. Opie treated our entire family like it was his own.

Both my parents prepaid for their Neptune plans in 2013 - when my Father passed in 2022 the process was handled with extreme care and compassion - my mother's was a bit "less" caring in 2025 (more clinical than compassionate - different people handled each one) but was a blessing to have their passings handled quickly and competently. We had our own services and then buried their ashes in the military cemetery near where my father was stationed in 1954. There were minimal "additional fees", but that was due to the county mom passed in - dad did not have that and cost of extra death certificates. Very painless process for a very painful time.

Horrible customer service with no resolution for a fully paid up customer.

This is because they responded very quickly. A called received from a Representative handling the request.

By far the worst I have ever dealt with in regards to Military Honors. They charged for a “no pick up” even though we selected that they would deliver to the National Cemetery. Next, they sold a remains urn that doesn’t meet national cemetery requirements. So now we have our father in a metal box and a 500.00 dollar box of crap that we can’t use for his funeral. They promised military honors, now they can’t provide them…LOTS of PROMISES upfront with garbage in the delivery. Don't waste your money with this garbage company... Go to your local VA…

So when your loved one unexpectedly lays dying, the salesperson says paperwork must be returned in 30 minutes. We consented only because my lawyer son was there. Then after they have already transported your love one they begin the campaign to add to the unwanted and unasked for urn deposit. If my lawyer son had not reminded them of our rights we would not be getting a refund. Slimy and disgusting!

I received notices from the Neptune Society explaining that prices were going up. I contacted the local branch, left a message and no one ever got back to me. This set off my alarms that, at a point where I/we needed help, quite possibly no one would bother getting back to us. At this point, I wouldn't take the chance.

Well let me start by saying nothing I said was false. James in customer service called me and just straight up said they screwed up and took full responsibility for my experience with Neptune. Very stand up thing he did and issued me a complete refund going above and beyond to satisfy my concerns. Thank you Neptune.

I sat in a luncheon presentation put on by Neptune Society, twice. Decided to purchase package after the second presentation. Before signing I asked the sales rep if I was buying a life insurance policy to cover cost. Rep said several times I was not, the 3rd party company, I was placing my money with was “just holding the money.” That was a flat out lie. When I received the life insurance policy and the travel plan documents in the mail I decided to cancel within the allowed 30 day period. I don’t like dishonesty and being lied to just to make a sale. So, I contacted the selling office and asked about how to cancel.