Neptune Society

The Neptune Society allows some of their sales agents to defraud customers and does not compensate the victim customer. Laura **, of the North Richland Hills, TX office, lied to me as we discussed the contract over the phone. She then sent a contract with several errors. When I called to have them corrected, she said corrections would be made but an updated contract would not be provided (17 months later, the corrections were finally addressed but no updated contract “can be” provided).

My parents contracted with Neptune over thirty years ago. When my father passed we assumed it was a simple phone call as advertised. Not so, after checking in we were told to simply to have hospice call upon death yet hospice was told a pickup was not possible. We then made our own arrangements to have the body removed from memory care and were promised a reimbursement by the manager upon receipt of the death certificate. Now even after providing a death certificate, we now are told we must wait 30-60 days as money is coming from a trust. "Trust" is the last word we would associate with this deceptive concern. Do not use this company as it was nothing but trouble and heartache.

The following may apply to Florida only and is not about services promised. It is about the misleading way the Neptune Society chooses to display the “Total Cost” for their services. I chose a zero percent payment plan for myself and my wife. Unfortunately, my wife will pass away before the total payment for services will be rendered. In advance of her death, I contacted the Neptune Society to obtain the balance due. Since the TOTAL SALES PRICE, is indicated on Page 1 of the contract. You can imagine my surprise when I was quoted a balance DOUBLE that amount. It turns out that the TOTAL SALES PRICE on page 1 IS MISLEADING AND IS NOT the TOTAL SALES PRICE! To get the Total Sales Price you have to go 4 pages into the same contract to get ANOTHER Total Sales Price and ADD PAGE 1 AND 4 TOGETHER!

The company staff is completely insensitive and totally incompetent. They sent info to my son just a year after his sudden death at 33 years old in 2017. Now they are sending info to my husband who died in Dec. 2015. Really? They are dead and you are sending them cremation information. Wow. Your database/marketing staff must be completely clueless. Thanks for the reminder that they died. Your company is awful.

Well since this is an ongoing thing I guess I am not suppose to write a review till it's over. But I want to tell anyone reading this that I am so sorry if your loved one has died to this horrible Corona Virus like mine did. The problem we are having is that every time we call they can not give us any information as to where my mother is.. if she has been cremated and are so rude that one young man told me to get a lawyer and they could find out for me. They have had her body since they took it away Jan.30th and now it's March and we have paid and still nothing. Don't let them lose your loved one. Because certainly nobody knows. I wont be satisfied till I see her body again.. This is horrible.

I called Neptune to prearrange my cremation. I know people that had used them in the past and they seemed to have a good reputation. I was subject to high pressure sales. It was the end of July and I was told that if I didn't sign before August 1st I would be charged interest on the balance not paid. So I signed online. A friend also called neptune a month after I did and was also told she had to hurry and sign or the prices were going up Sept. 1. I was sent a price list, but it wasn't easy to follow.

Jacksonville, FL. My parents set up this service many years ago and when the time came to use it things were so smooth. It was very comforting not to have to worry about this during such a trying time in our lives. I thank Emily and everyone involved for such wonderful, professional, caring service.

Neptune keeps mailing us information for my husband's dead brother, nearly on his birthday, to make matters worse. He never lived here so we don't know how you got our mailing information but we are thankful these mailers haven't gone to his mother. This is worse than telemarketing and needs to stop.

Great customer service. Lori was able to answer all our questions. She even let us know of special boxes offered to veterans and other benefits. In the time of quarantine she was a breath of fresh air.

**Update to top it off! Came home to find a note still in the box saying to fill the picture frame with some ashes and guess what's not done! This whole experience has been a ** show and someone should not have to go through this after losing a loved one. Absolutely unprofessional and unorganized. They had my Stepfather (Jeff **) for 17 days! First excuse was doctor didn't sign the death certificate when I called to check up on the progress. It had already been 9 days since he passed away and no one seemed to notice they are storing a body with no signed death certificate. Then once I started calling every day it still took another 8 days until he was ready to be picked up and not to mention we told them when we would be coming and he was still not ready as they thought we had the box in which we gave them at the viewing/visitation. No one knows what's going on and they seem not to care one bit!