Neptune Society Reviews

My father had pre-arranged his cremation with Neptune Society. The woman who helped me, Samantha, was so perfectly suited for her job. She made everything just wonderful. Every attribute I would want in a person in that job, she had. She was perfect. It was a very positive experience.

Because my first payment to your organization's office in Portland (Happy Valley?-2 addresses = source of confusion) was lost on the mail. I had to place a stop payment and reissue a check that could not get it to your office overnight. In this process my father passed. Your organization was listed as the contact for his continuation after passing to the assisted living complex where he was living. Because I had no idea that the death during the processing of the contract was an issue, my contract was voided and there was confusion on my part after listening to the voice message from your employee as to whether the concern was for a previously placed contract or for his recent demise. Why would you assume that I know that his demise in the midst of contract arrangements was a problem. I've never done this before.

They were able to take care of everything that needed to be completed. I gave them a call when the hospital said they needed to know who would be picking up my wife's body as it needed to be removed. I called the Neptune Society and they took care of everything from there. I knew of no other option for cremation as I had made no previous plans except my wife wanted to be cremated. All turned out much better than I could have expected given the circumstances.

My Aunt passed away on Jan 28th of this year. My Uncle and her had purchased your plan years ago and we had all been told you just call the number and "everything else will be taken care of!" My cousin called the morning of her passing, as instructed by her Hospice team. It was time... THREE different phone calls were made before someone finally HOURS LATER got back to her and said they were sorry, but "phones were down due to an office fire!" The gentleman who picked her up said, "what office fire? There was NO FIRE!??" After the cremation was complete... "Joan" made an appt. with my cousin to pick up my Aunt, {Her Mom} @ 2pm on Feb 16Th. My cousin showed up at 1:55. Joan said, "She's not quite ready"!

A hospice nurse recommended Neptune Society to me. Neptune was great and I was very happy with them, particularly with Karen who was wonderful. She was attentive, caring, prompt, and she anticipated needs. There was a certain amount of preplanning involved in the process. I would highly recommend Neptune Society.

Neptune Society is an organization worth trying. They were the first thing that came to my mind when my son unexpectedly died because I get the little postcards once in a while in the mail and I've heard of them for years. I told them what I wanted them to do and I asked them about their fees. They explained it to me and they were very compassionate. They also made it very easy because I didn't have much of the information about my son. I haven't seen him for a while and he was at the other end of the United States. When I told them that, they said it was not a problem and that they'd take care of it.

I needed to get my end of life activities in order so my son wouldn't have to do it if anything unexpectedly happened to me. I went to a seminar, made an appointment, and bought a plan. No muss, no fuss. Loved the simple process.

My parents subscribed to Neptune Society many years ago, and they gave me the phone number and said, "Here's where you call." They originally set this up with Neptune's office down in San Antonio, Texas, when they lived down there. When they moved up here, they checked in advance with the local office here to make sure they had a record of this arrangement, and they did. My parents had it all pre-setup and there was one piece of paper that had to be different from Minnesota and they got that taken care of, and the Neptune team was very helpful in setting up the deal that my parents had over at the DVA Cemetery at Fort Snelling.

When my sister initially called in at Neptune Society, her call went to a different call center. The person she spoke to didn't know what was going on and there was some confusion. But she called the national number and everything after that went fine. We worked with Bracken, who's from their local office, and he took care of everything. We had a great experience and we'd recommend Neptune Society. My sister and I have also been talking about us using them as well for the inevitable.

We contacted the Neptune Society at San Antonio, Texas and talked to an agent about cremation services. After attending a meeting in their office we learned more about their services and had our questions answered. We decided to use Neptune Society for our cremation services and are pleased with our choice. We were able to plan our cremation services for the future and not have our children deal with it. Our experience was as we expected and we recommend their services to anyone that wants to plan ahead of time. Thanks.

Perfect performance from picking up the body, performing the cremation, offered online counseling services, and the customer service provided. We are so glad that our parents selected Neptune Society to handle the care once each passed away.

I found Neptune Society to be very caring, considerate and efficient in taking care of my husband at this sensitive time. I appreciate everything that was done and especially John ** who was so helpful.

Want to extend my deepest thank you to Mike ** for his professional and prompt way of handling my husband's cremation. He was kind and took care of everything better than I could have. He made it so much easier for me to handle my loss. My heart goes out to you Mr. Mike ** and any others taking care of my dear loved one again. Thank you and God bless you always.

Upon arriving at the Neptune Society, located at 3801 Williams Blvd in Kenner, La 70065. My two daughters and myself knew we were in the right place. All staff members we had contact with were very professional and courteous.They walked me through the difficult process of cremation arrangements for my loving wife, Susan **. No high pressure sales tactics. I will contact these wonderful team members about my arrangements.

When we received the call from the nursing home that my mother had passed I asked that Neptune be called. A grief counselor called immediately asking if we would like him to visit with us. He was there within 30 minutes, staying with us until it was time for mother to be taken away. He was absolutely wonderful! Very professional and an incredible listener. We were put at ease that we had done everything as respectful and with dignity for her passing. Neptune Society arrived handing me a long stem rose with baby's breath with their condolences. They were dressed in black suites and ties, speaking in a low tone, making me feel more comfortable. As we all left together my last wish was for them to take good care of mother. With a smile, they promised. My entire family are members of Neptune. I would recommend them to anyone who still questioned their way of burial. Thank you Neptune Society.

Our family has recently had occasion to utilize the services of the Neptune Society located in Downers Grove, Illinois. Our mother died in December of 2016 and our father in January of 2018. The compassion shown to us by all of the individuals from Neptune Society was unsurpassed during the time of our mother’s cremation and, more recently, that of our father. The gentleman who transported our father’s body couldn’t have been more caring and professional and Mr. **, who from the beginning process to our last meeting with him was extremely helpful, professional and caring. We could not have asked for a better organization with whom to have been associated at this time of sadness for our family. We offer our heartfelt thanks to the Neptune Society.

I used Neptune Society in Orland Park, Illinois when my father died because I knew that they provided direct cremation at a great value. I didn't contact Neptune until after my husband had passed and they did a wonderful job. I was under a real-time constraint because I didn't realize that my husband was going to pass and I didn't live in New York anymore.

Hi, I would just like to say that when I signed up for the Neptune Society, the independent sales representative Sherry ** came to my home, (an hour and 30 minutes drive). She was wonderful, amazing, beautiful person. She was very patient and explained everything very well. She made me very comfortable with making my decision to sign up. I honestly believe that God sent this special wonderful woman to me, that made me extremely comfortable with my decision to spend the money to sign up. And when we were all done with the paperwork (which she made extremely easy to do) the weight lifted off of my shoulders and the wonderful feeling of having everything taken care of was amazing.

Received the highest standards of professionalism from the Neptune Society. They took away the guesswork on what I had to do. They anticipated every issue and resolved it immediately. Their follow-up on any issue was tremendous. Can't praise them enough. I am so fortunate that I contracted with them several years ago and have absolutely no regrets.

By far the worst experience with the death of my dad. Can never get anyone to call you back. They dealt with my hometown cremation center and even they said they could never get in contact with them. They call you quick though when you owe them money. They take forever to do anything. I finally got a call from them 5 weeks after my dad’s passing saying my dad’s ashes were ready to be picked up. Had I known my hometown cremation center had my dad’s ashes I would of been in contact with them instead. When I found out I contacting them and they told me my dad’s ashes were ready right after his passing, I never had the worse experience with any business ever. I would never ever recommend them for anything.

The service was impeccable. Your contact person was very informational and discreet and helpful yet was very caring and considerate to the situation. These people work very well with everyone. They are awesome. I would recommend to everyone and anyone.

Husband died suddenly 01/12/2018. I knew to tell the hospital to call Neptune. My best friends husband had died suddenly 6 months before and she had a positive response and service through Neptune. Neptune did their very best for me too. I will always be grateful for their professionalism and sincere warmth and diligence in providing the care and support I needed at this most difficult time. My children will know who to call when it is my time to leave this life.

When I first talked with the director, he said I can do a digital signature, the norm these days. But when I sent in my digital signature the legal dept said it wasn't good enough. So I had to resign everything "wet". I say, just get with the times.

I was unimpressed with the total experience. We called Trident Cremation in San Diego and somehow ended up dealing with The Neptune Society in LA county. I gave specific instructions to call my cell number and received a message on my home phone instead. The paperwork was not handled professionally. There were several charges we didn’t want or ask for, but were told they couldn’t be removed. The email addresses given were not able to accept attachments that were the size of the paperwork required. I finally had to send 3 pages at a time. Once our credit card information was given, there was no follow up with the timeline of the actual cremation date. When I called, I got vague answers and I got the feeling nobody had followed through. It eventually was handled, it was a negative experience overall.

Michael was extremely responsive to my needs and did a good job of leading me through what needed to be done. Beyond the above, I have nothing to add as I have a whole lot of other issues that need to be attended to at this time. The only reason I gave a 4 star rating instead of a 5 star is because since I chose Neptune, I have learned from an immediate family member and a close friend with experience with last arrangements that I likely could have had the same services done thru another mortuary and it could have cost significantly less. Given my basically dire financial situation as a result of my husband's passing, not having paid as much as I did would have meant a lot.

This was a disappointing experience for our family. The driver who drove down to pick up mom's remains the morning she died was Great! After that things dropped off dramatically. Kristina was nice enough on the phone, but didn't follow through with actions when she said she would. I had to call/email regarding whether things had been sent - and why I hadn't received them. One time calling for Kristina, the receptionist acted like it was an imposition to put my call through to another associate (Kristina was gone for the next 5 days - Weds thru Mon) to find out when I could come get my mom's ashes. Bracken sort of took over for Kristina at this point and was very helpful in getting me information and scheduling. Right now, almost a month later I do not have a death certificate and will be having to call, again! To find out what the story is. I would not recommend your services to anyone I know and like. People I don't like -- now that's a different story.

There's a sense of peace knowing when my time comes my arrangements are taken care of and paid for. Now I can go on living my life knowing there are no loose ends for my family to have to deal with. The Neptune Society was easy to work with and I have to say, more cost effective than a cremation done through a funeral home. I like that my costs will never increase no matter how long I live. The eco-friendly urn is really very nice. I first learned about The Neptune Society from a client's boss about 20 years ago. I have to thank him for making me aware of you and thank you for providing a wonderful service!

The staff was always caring and professional each time that I was there or had a need. I would highly recommend their services as an alternative to conventional ones. Tiffany in particular was always extremely helpful in many ways.

Caring and responsive. My family had some unique requests and all were met with exceptional service. I lost 3 family members over the course of 10 months. Not one regret working with Neptune during the most difficult year of my life.

I have cancelled my term and the office person tell you one thing and then do another. Which is wrong. It takes too long to get money back because of this. Trying to get them on phone even during business hour is not happening. I would not suggest this to others.

Cremation is a topic that we usually don't want to talk about, but there are ways to reduce the stress and make arrangements ahead of time in an economical fashion. We availed of Neptune Society's pre-planning service and it was worthwhile. My wife was a temporary employee there and everything was great with our experience. Their team was very efficient and our customer service rep, Beth, was very good at what she did. She explained everything to us, gave us the right information, and let us make our own decision.

We contacted a local representative through the telephone telling that we were interested in cremation. Jennifer from Neptune Society came out and told us about the program. She was very thorough, and when we had a few follow-up questions, she jumped right on. Jennifer did an excellent job, and their presentation, the size of the organization, and the geographic region were really impressive. I had a feeling of stability about the company, and so we signed up. I wrote a note to the president of their organization. There is a local guy just outside of Knoxville that did a really good turnkey service. We simply had to provide him a cement formation and he took it from there. The overall scope and smoothness of Neptune Society’s services were excellent. We are very pleased with them. I will get myself on the program whenever I need it.

I really am getting tired of this crap! I received the most insensitive material from you the day before Christmas! I phoned Fort Myers and headquarters in PA to remove me from your mailing list and lo and behold! I got another one today!!! I WILL NOT TAKE YOUR SERVICE! I THINK YOU PEOPLE ARE INSENSITIVE CLODS!!! TAKE ME OF YOUR FREAKING MAILING LIST AS I HAVE PREVIOUSLY REQUESTED!!!

My Mother purchased a pre-planned cremation package for remains. It was the best thing she could have done. The stress of a family member dying is hard enough. Planning with Neptune Society is something I highly recommend for all families.

I am extremely pleased and thankful of the way Neptune Society's customer service handled my concerns. I had to send them a letter which they replied immediately, followed by a personal telephone call. The representative was very nice and helpful and resolved my matter to my entire satisfaction. I completely disagree with the negative comments I read. I highly recommend Neptune Society to anyone. Thank you very much to Neptune Society!

My parents live in Nashville, TN where mom passed away on January 15 and her remains have yet to be returned to her husband. The family was told it had something to do with signing the death certificate, so he was called and made it should like he was either not made aware, or it was inconvenient for him to check on it. Neptune was hired, they should be on top of this. There is something very wrong when you can't get a straight answer and you feel like you are being given the run around about something so personal.

My wife and I have a prepaid plan for us. Our daughter became terminally ill, and we knew we needed to find someone we could trust to complete the arrangements. All of the personnel of Neptune were absolutely compassionate, professional, and helpful to our needs. We could not be more pleased with our selection of Neptune.

I talked to three different companies that night. It was 3:00 in the morning and Mark from Neptune Society was by far the most personable and understanding. He knew exactly what I needed to hear. He was also very attentive and extremely helpful. He answered my calls and was more than willing to stop whatever he was doing to answer my questions. It has made a big difference. Neptune Society did a great job and I was really impressed. I couldn’t believe how easy they made the whole process.

My grandmother wanted to be cremated and prepaid for Neptune Society's services. They were really nice, polite, and sensitive to my emotional status and needs. They talked to me about everything and walked me through it. I would recommend them any day.

My mother-in-law had the pre-plan services for her and her husband. They lived in Fort Worth and they were the ones that subscribed to it. Then he passed away and everything was taken care of. She moved to New York and then she died in November, so we contacted Neptune Society on her behalf. We knew my mother-in-law had that plan and we knew her wishes. We got a hold of Cindy at the Fort Worth office, and she was wonderful to deal with. It just took all the pressure off of us, and she handled everything just as my mother-in-law wanted. Neptune Society really helped us out and the service was so slick.

I was told two different times that I would be called to tell me when my husband would be cremated and when I could pick up the ashes. I waited for a month and no calls. I called and was very casually told that he had already been cremated twenty days earlier. No calls and no apology. The manager later apologized, after I wrote complaining.

My wife and I finally decided to look into cremation. We talked about it for some time. We saved different ads and chose to call Neptune Society to get information. After talking to their representative we signed up. They covered everything that you can possibly encounter when you pass away. We received a booklet to fill out with all our personal, financial and request. This made us gather all that information so our family didn't have to pull their hair out looking for all the paperwork. The price under $3,000 each, was also a deciding factor. Being informed that I can have a military funeral and that my wife and I can be entombed above ground together was the icing on the cake. Neptune Society handles everything. They even financed the whole thing.

I had questions and answers I needed answered and after talking to Kelly at the Neptune Society my fears were no more. I had all my questions answered. I felt a sense of relief to know my remains would be taken care of in the best way. Kelly made me feel relief.

My husband and I met with the Neptune Society representative three years ago. It allowed us to talk about things then that were very relevant as my husband got sicker and sicker. Then, when we contacted the Neptune Society when my husband passed, the people that came were incredible. They were so professional and very nice. We were contacted by Joseph, who's the director of the company where we live, and he could not have been nicer. He did follow-up calls, and anything I wanted and needed. Everything was taken care of. And I've shared his name with several people that we know.

The sales rep was very helpful and courteous and all that was expected has happened. We received our cards and the urn in the time he said it would come. We are pleased and happy we made the right choice with the Neptune Society.

Everyone at our Neptune Society in Fort Myers, FL was very caring, informative, and knowledgeable about every aspect of the cremation of my brother. They explained every step of what we would need to do. I highly recommend the Neptune Society to anyone looking for first class service.

All staff was extremely polite and helpful. Sensitive to the topic yet very professional. Thank you Charles, Darrell and Patty in Ventura for assisting me in retrieving my loved ones remains in such a rushed short notice. Due to the 101 closure I was took the train to Ventura and although my plan seemed a little crazy everyone was very supportive and clearly understood how much it meant to me and my family. Thank you again on behalf of myself, my daughter and the rest of the family.

My only complaint is, I'm only 57 and they sent me the Urn in the mail without telling me that was part of the deal! I assumed my loved ones would get the "cherry box" and the urn once I had passed!! Now I have to keep this huge box around for the next 20 or 30 plus years??? I was told that a copy of the "Paperwork" was going to be sent to me, nothing else! I WAS SHOCKED WHEN THE HEAVY BOX ARRIVED!!! CAN I SEND IT BACK?

Very happy with my decision, that was what I was looking but never found any reliable company that I could trust. I thank my friend that provide me with the information to contact you guys. Thank you very much.

Death Cert - I had called. I was not happy with the race described. I called and left messages on the 800 number to correct it and no response. The time of death was also incorrect and it will have to stay that way. No callbacks. Not very satisfied this time.

Very professional, even though there was a payment mistake, they still completed my Mother's cremation. Still waiting for the refund, expected to hit my bank by Monday 01/22/18. Thanks for your services during this difficult time.

This is my second experience for the services of Neptune. The first was easy. The second was comforting and caring from Ms Amy **. She was very compassionate to my needs for my mother at the hardest time in my life. Neptune is lucky to have her as part of their team.

I have never been in a situation having to make decisions for a loved one. The care and detailed understanding and sense of comfort I received from Neptune Society was outstanding. I can’t say during this most difficult time I didn’t have anyone or place to help me move forward than Neptune Society

The young man from Neptune Society that came out four years ago was delightful. He explained everything very thoroughly to us and we decided that this was the way to go. I bought two cremation packets from them for my husband and myself. My husband died November 20th and the nursing home called Neptune and they came right out and took care of everything. They were wonderful. I saw one of their reps when we went to pick up my husband's remains and he was a very nice man. His mother had just passed away so he knew what I was feeling. He was very personable and it was a nice experience. 1-800-NEPTUNE made it so easy and it really worked, just like the man that sold it to me said it would.

The Neptune Society corporate customer service office reached out to me and processed a refund for the unused merchandise package after receiving this review.

Using Neptune Society's preplanning services has been reassuring and a great relief. My wife passed away just before midnight of Thanksgiving. I called their receptionist at 2:00 AM, and it was very nice. The next morning, Thanksgiving morning, they called me and set up an appointment. I wanted the service to be done by Sunday and our rep assured me that he'd get it done by then and he did. He also took care of everything in terms of ashes.

My friend Randy ** sadly passed away November 7th. His wife Donna who is also a very close friend was so distraught, I needed to help with the cremation arrangements. I was treated so kindly and respectfully. I would truly recommend Neptune Society. Thank you all sincerely.

My representative was Carrie **. Throughout this entire process, Carrie was patient, caring and understanding. She was sensitive to the fact that I had lost a loved one and walked me through everything that I needed to do and explained everything thoroughly. She made the experience as painless and as easy as possible. When I picked up my grandmother's remains, I was able to meet Carrie in person and thank her. We were very satisfied with the quality of the products we purchased from the marketplace. The only suggestion I would make is to have a little more flexibility to adjust the graphics on the products. The image I received was a little distorted.

Do not use this company. They refuse to stop calling asking for services and donations. We used them for a memorial service for my mother and deeply regret it. No respect, once you let them in they refuse to stop contacting. Brings back awful memories of a bad day and a horrible service as well. Beware! Wish I never ever contacted them in the first place!

Our hospice called Neptune on our behalf as per my wife's wishes. The two men who came to our home on Nov 20 2017 at approx 3:15 am, were very kind, gentle and professional. The counselor at Neptune Sherman Oaks, Ca, whose name is Carolyn, was kind and helpful without pushing products which we appreciated very much. Unfortunately, since this death happened on Thanksgiving week and we wanted to witness the cremation, things were backed up and the cremation didn't happen for 15 days. Other than that, we couldn't have asked for more!

Mr. ** in the Ft Myers office could not have been more comforting and supportive. I had a list of questions and concerns which he addressed completely. I was able to make decisions that were not only comfortable for me, but that were unquestionably correct. He said he would be available at any time for more questions and was! Thank you Neptune!

My mom purchased a Neptune Society over 25 years ago. My brother and I have had complete peace of mind for all these years and our recent loss justified our confidence in the Neptune Society. One call started the procedure and every step was handled quickly and efficiently with guidance for us along the way. I already had a policy for myself, but this experience convinced my husband to purchase one for himself.

John ** and his staff guided my family through the difficult process of the arrangements for a loved one. Answered all our questions in a timely manner. John worked with the physician to obtain the death certificates. He called daily and kept us informed of each step in the process from cremation thru transportation and confirmation that the urn had reached the out of state burial site.

This is a thank you to Mr. Brent ** and the others at the Neptune Society in Lynnwood, Washington for the timely and thorough service and help that many including my family have little experience and knowledge. All the many questions we had were answered and many answers were given to things we didn't even know about. At the same time this was given with sympathy and kindness in our time of sadness.

We set a time to pickup our Mothers remains. When asked to identify the information on the cremation box, the information was for another person other than my Mom. We were asked to come back in about an hour. When we returned we were presented with another box with the correct information on it. After signing for the remains we were then told that Neptune Society believes in full disclosure. We were then told that our Mother's remains were given to another family, who had her for two days. The person we were working with was very apologetic about the whole mishap.

Sheila **, Funeral Director and supporting office staff performed an invaluable service to me and my family with the utmost professionalism, care and support. I cannot thank everyone enough for this spectacular performance! Hats off to a job well done!

My parents also had been part of the Neptune group and I was impressed with the service Neptune provided. As I moved from Arizona to Oregon, I was denied service by the organization I had belonged to, so called Neptune and have been very satisfied with the smooth transition.

My father purchased a plan many years ago, and unfortunately, due to the original office being sold, his paperwork could not be located. Mr. ** was amazing in dealing with this challenging situation. I would definitely recommend the Neptune Society - I was very impressed with the level of professionalism and care I received - Mr. ** was wonderful.

I was very pressed with my Neptune representative; she was knowledgeable and personable, and extremely helpful. Although I have a limited income at present, I was relieved to find that I could afford to be responsible in this regard!

My experience dealing with Darrell ** of Santa Barbara over the past two weeks has been exceptional. He has been tremendously responsive and helpful in all dealings with my father's passing. Not only is this remarkable by itself, but this all took place during the Santa Barbara/Ventura Thomas fire. Darrell never missed a beat in the midst of it all.

My father moved out of state, and when he died, we had a hard time getting the state of origin office to communicate to the new state office. We waited nearly 6 hours for his body to be picked up, with no direct communication. He died the Saturday before Thanksgiving so things were even more delayed due to the holiday and less staffing all around. He was taken to a funeral home that had problems with their crematorium and had to then be taken to another city for cremation... 12 days after he died. The computer system for forms was not streamlined state-to-state so we had problems getting forms signed. The staff at our local Neptune Society was wonderful... but they were working with a frustrating system that left a lot to be desired.

My family's experience with the Neptune Society simply could not have been better. There were some logistical difficulties in our case, and our location manager Jim ** went out of his way to help us. Truly above and beyond. Plus, all of our dealings with Jim and the other Neptune personnel embodied tremendous compassion and kindness, along with being efficient in the extreme. We are very grateful for all of this, and feel ourselves lucky to have chosen Neptune for help in our trying times.

Four years ago, I heard about Neptune Society from a friend. They have such a good reputation and I was very impressed with the lady who came out and talked to us about it. We paid $2500 and I know that there are places that are less and places that are more, but there was something about Neptune Society. My husband and I had a big thing off of both of our minds at that time and they're very good. It seemed like everything would be taken care of, and it was. They did everything they said they would do.

Neptune was wonderful and my husband was more impressed than anybody I know. When I found the paperwork that my dad had paid for his cremation, I called Neptune right away and they were wonderful. They took care of everything, picked up my dad, took him to the Neptune Society and it rolled smoothly from then on. Alejandro, the guy we worked with, was wonderful. He was right there, very attentive and very consoling. It was genuine care and personalized. We went to All Souls Church and Alejandro handled everything there. He told everybody what to do and he was very patient in the way he talks which was very soothing. And then, we went to Fort Logan for the 21-gun salute and he was also right on top of everything. He's a great person and needs a raise. I have recommended them to my friends all over. I'm going to pre-plan my stuff for my children and use Neptune Society due to the way it was handled in my father's case.

Per a mail notice regarding pre-planning for cremation, my husband and I attended an informational seminar last Monday, Nov. 20, 2017. Another rep. was supposed to come at the end of this presentation, but never did. We still found the information satisfactory, and agreed to a more in-depth meeting at our home this past Monday, Nov. 27, appt. at 2:30. Re. never showed up, or called. At 2:55PM, I called the original seminar presenter and left a message that no one came. Deedee called back next day, Tuesday morning, at 9:45AM, saying home rep. "tried to call, but our voice-mailbox was full". NOT!!!

I was very moved by the compassion I was shown during the most difficult time in my life (Death of my husband, James). Samantha ** was my arrangement counselor & she was not only very helpful explaining everything, she was so caring about it, as if I was the only person she was dealing with! We used Neptune Society when my mother passed & I knew from that experience that I would deal with Neptune Society for future needs! Thank you for everything, I could not have ask for more!

I have used Neptune Society twice in the past. Back in 2011, my father passed away and I didn't know what to do. Neptune Society had a fire sale so I got a hold of them, made arrangements for him and it worked out well. The Neptune team gave the information I needed and they were pretty patient. I'm not the best with figures, so the local rep, Glen, spent a lot of time helping me understand this math. He even went a step further and got my husband's military separation record for us since we also bought a policy for ourselves. Since I knew what I wanted, I went with a basic package. I brought in a couple of friends that signed up as well such as my girlfriend and her husband.

My parents bought what I thought were the services that Neptune Society provided in 1978 so we used that when my father passed away recently. Their services were professional and reasonable. Also, they followed through with the death certificate. They did my father’s request to spread his ashes over the ocean and it was a good experience under those circumstances. However, we were under the impression that all the services were paid for, but apparently, that's not the case. They never charged for the service portion until it's required. Most folks should realize that if you purchase a membership, it's not the entire cost. Other than that, it's been a fine experience.

Very kind and helpful, during this very difficult time for me. I was amazed at the timely return of my husband's ashes. Also the necessary certificates that I needed. The Palm Harbor staff was compassionate and professional. Thank you so very much.

Brent ** was great! He went out of his way to give us above and beyond service. Took his time in explaining all our options with kindness and compassion. I would recommend Neptune to anyone. Thanks for the great customer service.

My aunt said she was going to live to 100 but she didn’t quite make it. After her passing, I was the one that had the opportunity to clean out her apartment and settle some things. Neptune Society took care of the cremation and they’ve got a terrible location. They're just off of the highway and if you exit where you think they are, you’ve already passed them. You got to do a little loop-the-loop to get back there.

We were impressed with how promptly Jane ** responded to our inquiry at the Neptune website. She was very professional and explained everything. We want our funeral arrangements to be easy for our family. The cost will only go up so we are saving money in the long run.

My sister found Neptune Society after my dad passed away. Since my dad was a veteran, we wanted to be sure it was someone that handles veteran stuff. Their rep, Mark, secured everything for the cremation. He was very kind, very understanding, very professional and very compassionate. They took care of everything for us and it was done very beautifully. It's a big thing when you have to go through that but with Neptune Society, it was a comforting experience. They did an amazing job and I would highly recommend them.

Would strongly recommend Neptune Society to family and friends. Guided me through every step of the process with sensitivity, caring and professionalism. I am deeply grateful to the entire Albuquerque team. Thank you so much.

Staff was amazing. So understanding and let me go through everything at my pace. The extra things that were offered were perfect for my situation. Thank you for your kindness and care of my loved one.

Our family worked with Laura at Neptune. Guided me through every step of the way. Laura was kind enough to drive my husband's remains out to me. Very personal and empathetic care. I would highly recommend Neptune.

Ms. ** & Ms. ** were extremely professional & courteous. I felt at ease & confident in having Neptune Society handle my mother’s body. The process was explained, they followed up, & overall I couldn’t have had a better experience considering the circumstances.

Very professional, caring, understanding. Mr. Alvin ** could not have been more gracious in explaining the process and taking care of all procedures while compassionately understanding the hurt this posed for our family. I want to thank Mr. ** and all of the staff at the Paramus Neptune Society. God Bless You All.

Everything that I've read about Neptune Society was all very good. Then, their salesman, who was very personable, came out, talked to me, made me feel comfortable and explained everything to me in detail. I then decided that they were the way to go. I got the package as well as the cherry chest with the urn. It feels good to know that everything's all set and that nobody's going to be inconvenienced the time I pass.

Rachel sold my wife and I pre-need cremation plans. Her approach and behavior during this interaction were fine. As she said we would, we received each a wooden box containing the biodegradable urn and assorted paperwork. These were shipped to each of us individually. They arrived within the time frame discussed about ten days ago. However, one of the wooden boxes arrived in damaged condition apparently during shipping. So we called Rachel and left her a message requesting she get back to us so we could determine how to get it replaced. She has never called us back so what action should we take now? We feel that it is appropriate we not accept damaged merchandise.

I am very pleased with Neptune Society and Sara **'s help and services. After the sudden death of my brother, Sara helped me through every step, during this difficult, complicated time in my life. I came back to Neptune Society, after my Mother's passing, 4 years ago. I greatly appreciated their help, services, and professionalism. I felt great confidence and comfort in returning to Neptune Society again.

When I signed up, I gave the representative my address including my apartment number. Apt. 208. Whoever inputted the information from the application to your computer, neglected to copy the apartment number. So... when you sent the “box”, it did not arrive on time. In fact, without the apartment number, it could not be delivered. It was a big hassle until it was finally delivered. The box had to go to the post office for delivery since there was no apartment number. This is such a small detail that became important. Here I sign up with this wonderful company to take care of my remains and save my daughters from additional stress when I die... AND some low level employee goofs! What can I think???? Please just add “Apartment 208” to my mailing label. No need to call and apologize. It is done. It is over with.

Beth ** was the representative for Neptune and she was amazing!! I received my box and instructions in a few days and it really eased my mind to know everything is taken care of for my family. I will recommend Neptune Society to everyone!

My husband fell, got a brain bleed was showing positive signs daily towards improving and all of a sudden we went from talking about rehab to hospice and he died the next day. All in all it was 7 days. I had not made any arrangements because it was sudden. I called the Neptune Society and they were more than nice and took care of everything for me. Everything was done. All I had to do was sign papers and not worry. Thank you Neptune Society.

My experience in settling my wishes for cremation was a very professional and satisfying decision. It takes a huge burden off of my children's hands. Michelle ** is a great representative of Neptune and extremely thorough in describing all that is covered under the contract. My mind is at peace knowing I'm in your care. Thank you.

The loss of my 30 year old daughter was more than any mother should have to bear. How do you plan for that? I asked myself? From the moment a representative came to our home to speak with us until we picked up our daughter's remains the individualized attention was outstanding. Sheila was by far a light in a very dim room.

My parents purchased a cremation plan from Neptune Society. When my stepfather passed away, we had to go through the process of having his remains taken care of. Neptune Society was very respectful and very kind, and they seemed organized. They had all the details figured out and they answered all of our questions. Everything was very smooth.

When my father passed I called Neptune (Indianapolis) and they told me over the phone that I would not be able to use my father's prearranged service if I wanted to have a service for him at a church. I asked them if they would refund his $2000 and they said he could get $400 refunded. I felt my father deserved a service so I arranged this with another funeral home who could provide the honors that he deserved. Neptune refused to transfer any of the $2000 that my father already paid unless I paid his account balance of $1100.00... Even then they would only transfer $900 to the funeral home... Even after they took $2000 from my father they wanted to get an additional profit from me if I graciously paid his account balance. They also refused to refund the $400 that was originally promised. I'm very disappointed.

I had a fabulous experience with Neptune Society. Cindy was absolutely heaven-sent. She was the person who I personally interacted with and she was just awesome. She was great from the very beginning to the very end. She was so sweet and when I went to pick up my dad's ashes, she had the candle going and Kleenex, and she was just very, very, very compassionate and sweet. It was just so easy. I just made one phone call, literally.

Paula ** went beyond the call of duty to get my husband's death certificate out. She voluntarily stayed late one evening to do so. Her speaking voice was so gentle and soothing as she told me what the procedures would be. The booklet she sent was a life-line, telling me exactly what and when and how to do the necessary chores when there is a death. Thank you, Paula!

Julie provided excellent service. She was personable, attentive, flexible, understanding AND was able to obtain our loved one's remains sooner than expected (in time for her memorial service). Our family would definitely recommend Neptune Society, specifically Julie, to care for their loved one.

My partner heard about Neptune Society and had one representative come out to the house to explain it and she liked it. I never met anybody in Neptune that wasn’t so gracious, ready to help and loving towards my partner by doing everything that they could to make her comfortable. They were careful with her and the people that came out to take care of her were wonderful. She loved every one of them which was the important thing. I would highly recommend Neptune.

OMG where do I start. My mom passed away Sept. 2, 2017. I called Neptune Society Sacramento, Ca. because I had used them in Fresno on my uncle and sister. They made it easy. This one has been a nightmare. My mom wasn't cremated till after 22 of September. I call on that Friday because I was leaving the country. And was told she hadn't been cremated. All the paper work was wrong. Even though I corrected it. It was still wrong. My daughter went to pick up the urn and paper work. And she told them that it was all wrong. My daughter took all the stuff home and waited until I got back home. It was very upsetting for her. The lady blamed the hospital... I called the hospital and inquired about what was actually written. And they said Sept 2, 2017 @ 9:14 pm. The death certificate said Sept 3, 2017 at 8:30.

I understand a lot of charges on my bill, but there are a few that I truly don't get. $95.00 for a cardboard box in addition to the cost of $60.00 for a temporary container. Had I not been exhausted, as well as stressed to my limits, I would not of paid almost 100.00 for a cardboard box that is now in the garbage in New Orleans. $150.00 for a 24 hour helpline? I was not asked if I felt I would need this service. Again this would be a charge I could do without. Preparation of the obituary. I understand it's customary for the funeral service to write the obituary. In this case, I wrote the obituary, and submitted it to the home. Maybe a discount would be appropriate in these types of situations?

At a time of deep bereavement, Amy was a calm and straightforward presence who made my family's experience a positive one. I will not hesitate to recommend the Neptune Society to others because their customer service was great. Unfortunately, my family has experienced poor service at other funeral homes. Thank you Neptune Society!

It's been 20+ days with very little progress. I'm nervous, frustrated, embarrassed, bitter. Corrections I submitted on the worksheet on or around Oct. 1st, weren't changed and were submitted for filing with Santa Clara County DOHS, resulting in an erroneous Certified Death Certificate being issued. Your staff was notified on Oct. 13th when I was finally able to obtain the four that I originally ordered through you. OMG! This is taking much longer than Mike originally said it would. His words to me were, "do you want it fast or do you want it done well?" "Well" I responded. I have nothing to show for all this time except empty promises.

My mother was in the process of dying and my daughter went online. She found Neptune online, called them and they got right back to her. She felt led and she just picked them. It turned out that I had talked with my great aunt and uncle about Neptune as we were in the process, it hadn’t been paid for yet. They too had purchased Neptune. My interaction with their team was wonderful. It was very straightforward and informative. It was a very difficult time and it was handled very nicely. Plus, the cost was amazing. It was a peaceful experience.

No one wants to think that they would have to experience a loss in the family, but if you find yourself searching for a place to help you with these kinds of needs I would highly recommend Neptune Society. Sherry ** in the Spokane office was so great to work with. She cares about her clients' needs and genuinely loves people. All of the people I spoke with at the Spokane office were so kind and helpful.

We've worked with the Neptune Society out of Golden Valley 2 different times and both were wonderful experiences. They handled all the busy work and made sure all details were covered, relieving us of so much stress.

I looked at a lot of cremation service providers and Neptune Society has the same price as everybody else. It wasn’t less expensive, but it was the best choice. Their rep did a stunning job of explaining it all without pressuring us to do anything and I felt like it included the things that we needed. He had a very nice presentation folder that made it very clear. We went through the preplanning service with him and he explained what the benefits were. We asked a lot of questions and he had answers for all of them.

Neptune Society provided peace of mind at a time when I needed it the most. It was wonderful to be able to make one phone call and know that everything was going to be taken care of. The communication from the funeral director was much appreciated and very timely. I was kept aware of each step along the way. I highly recommend this service.

Non negotiable cost. Hard pill to swallow that about half of the cost of cremation was for container that wouldn't fit in our shared niche in columbarium. 2nd but less troubling was the varying discount for veterans from time to time (seemed to be used as enticement to buy)...

My mother chose Neptune Society among other cremation service providers and had it in her files. Because of her, I’ve interacted with their team for the first time and they were fantastic. The preplanning service was all done and all we had to do was bring in the basic material. They made it so easy and they were very comforting.

I have been a member since 2009 when I joined in Seattle Washington. Three years ago I married and moved to Bullhead City, AZ. My wife did not have this coverage. After trying to join thru Seattle office was transferred to Arizona. The rep from Lake Havasu City, AZ His name is Bob **. His attention to detail and professional courtesy was very well received. While neither of us have used the final product {obviously} I feel confident we will be pleased.

I visited several local companies to compare programs and costs, to provide my children the security of knowing our affairs were in order. I was amazed at the differences. The staff at Neptune answered all my questions including questions no one else would. The price and benefits cannot be beaten!

My mind is now at ease knowing that my children will not be burdened by the cost of my funeral. The Neptune Society representative was attentive to my needs and concerns–extremely well informed–and gave the impression of actually caring. The process was quick and within a couple of weeks I had received my funeral coverage policy and all of the paperwork as was promised. I would and do recommend the Neptune Society to all my friends, family and people that I know. (Kudos to them.)

I can highly recommend the Neptune facility in Paramus, NJ. Mr. Alvin ** handled the entire transaction in a very professional, kind and compassionate way. Jack passed away while visiting his son in NJ, but his residence was here with me in CA. Alvin kept in regular contact with me, helping with the necessary paperwork and many other issues. We are still in contact because Alvin will let me know when the vessel with my husband's ashes leaves from Pompano Beach, FL. Alvin ** is the greatest! I can highly recommend him.

My wife and I had experience with her Dad and younger brother purchasing services from The Neptune Society. The way they took care of everything during such a difficult time made it an easy choice for us to go within pre-planning our funeral arrangements.

Carrie ** took care of all my family needs as it related to my father's unexpected death. She was personable, caring, thorough, and most importantly, she took care of everything in a timely manner, given our stressful situation. Thank you Carrie! Appreciate everything you did for us.

Although the program seems to be very complete and the agents very knowledgeable and respectful there is no way I can write a true and accurate review until I have used program. Of course then I won’t be able to read, write, talk or fill out questionnaires. But so far at this stage of the program and my life I am very pleased and have recommended it to other family members.

Bought the cremation services for end of life. Sonnie, the salesperson, knew the answers when we asked and was very pleasant during the whole process. It just made sense to go this route when the time is here. So much easier and cheaper also than the casket process.

We were incredibly happy with all the personnel (Patrick **) at Neptune. They helped us, guided us, and were there to support us on every finite detail in planning for our father's internment. I can't say enough of good things about them- we will use them again.

My dad was a veteran and his friend in the Armed Services recommended Neptune Society. Their rep, Russ, came to the house and talked with my parents. Neptune Society was a veteran thing that’s why my dad liked it. After my dad passed, the hospital called Neptune Society. I called the rep later because we wanted to know what the next steps were and he was extremely nice. We ended up going down and meeting with him and he was very relaxed and comfortable. I also like the whole program. It would be something I would look into for myself and my husband.

I was treated with the most kindest, respectful, and compassion. I had never had any dealings with cremation. Rhen went above and beyond to make sure all my questions were answered to the fullest. I felt very comfortable with my son’s remains being taken care by Neptune. If cremation is your choice I would Highly recommend Neptune Society and I would definitely request Rhen as my Funeral Director.

I have dealt with the Palm Harbor office and Kathleen ** twice this year. I could not ask for better service or compassion than what Kathy has shown to me. Always very professional and open to helping even after all of the arrangements are taken care of. I know I can call anytime for advice or help. A wonderful group of people and I cannot thank the Neptune Society enough for being there for me.

My mother had everything set up and paid for with Neptune Society so when she passed away, all we had to do was make a phone call. We already had her funeral arrangements set up. They were helpful and took care of everything that needed to be done. I dealt mostly with Chris and she was great.

My son was killed by a motorist that was not paying attention to pedestrian traffic. In my time of need and suffering, they made it clear and comforting that they would take care of him with dignity and care. The process was easy and the compassion was evident. Thank you for the help.

Could not have been happier. Bought the service in 2006 & I was very impressed with the service Brent gave me on the death of my husband George. I have recommend Neptune Society to my sister (who has purchased) & to many friends & now I'm very glad to know firsthand of the wonderful service you provide. I have no complaints. Thank you so much is all I can say.

I contacted the Neptune Society via email, and was called by a representative in a timely manner. We agreed on a time to meet, and I spent an hour with him. He was professional and knowledgeable, and answered my questions clearly. It is a huge relief to have this end of life issue settled with a reputable company. Thank you!

My family and I were treated with the utmost respect and dignity. Our desires and needs were met with kindness and warmth. I felt like the gentleman handling everything was more like a family member than a funeral Director. Thank you everyone.

Felicia and the team were outstanding and exceptional. Losing my mom was horrific but Felicia was very caring and helped guide us through the process. We never felt rushed and she accommodated our every request and was very patient and understanding through the process as I kept changing my mind on the urn. She understands customer service and went above and beyond by bringing the cards with the website to the celebration hall on a Saturday without asking. She responded promptly to emails and really treated us well. I would definitely consider this service going forward and have recommended to others based on the experience we had. Thank you.

We just signed all the paperwork for our final care plans with Neptune. Our sales rep was knowledgeable and thorough and the process went smoothly. We are pleased to have made our plans, saving our children the burden of those decisions.

All of my questions were answered in a straightforward manner. Subsequent inquiries were handled likewise promptly. My contact person, Alia ** was very knowledgeable and responded to all of my follow up inquiries in a timely and fully informative manner. I have since received complete documentation including Identification and Travel cards. I would highly recommend this individual and the organization that she skillfully represents to any and all who may feel the need for informative decisions that are required for an end of life plan that gives me total peace of mind. Thank You very much.

Christopher ** recently sold my wife and I Neptune Cremation Services. Christopher was quite helpful in explaining the services available through Neptune. Since my younger brother had also purchased Neptune a number of years ago, It was easier for me to sign up. The greatest knowledge to have at this point is that neither my wife or I need to be worried anymore about how we will be taken care of after our death.

My brother was killed in a car accident and I chose Neptune to have him cremated. They at Neptune in Louisville was awesome! He was professional and kept in touch with me every step of the way and within a week I had my brother's remains back. They even donated an urn to my brother which I never expected. I would highly recommend Neptune to anyone not only for the service but the price was reasonable and the people I spoke with were Fantastic. They made my situation way easier on me!!

I am very happy of my time with, Bobbi **. She was very kind, compassionate and she explained everything to me in a manner which was easy to understand. She answered all of my questions and concerns which was very informative.

When I was confronted with notifying a company to pick up and cremate my son at 1 or 2 o'clock in the morning - having just flown into Tampa, I asked for The Cremation Society. I know they are reliable and not expensive. All I was given was the Neptune Society. You are about 3 times as expensive for the same service. The actual funeral home that did the cremation was passable, the gentleman who actually did the cremation was the most helpful. As I am a retired Hospice Nurse, I am familiar with the process. It is all the same, but the people are what make the difference -- although I do not think it justifies charging 3 times as much.

I wanted information mailed to me. Instead I have had consistent calls to schedule a meeting with a sales rep. I asked to be taken off the call list but the lady named Jessica covering the Santa Barbara area insisted I schedule an appointment then hung up on me when I said, "Please take me off your call list." Better customer service please!

The experience of losing my wife was devastating. My experience with Neptune Society was fortunately exactly what I signed up for so many years ago. Alexa ** was so kind and patient and had all the answers to the many questions that I had. Excellent performance by her and the office staff in Pompano Beach, Florida.

I took advantage of Neptune Society's pre-planning services. They were very helpful and compassionate. They were also empathetic and they explained the pricing. It all worked out very well and my experience was satisfactory.

I was so pleased with my talk to the Neptune representative on the phone. The visit to my home was quick - within a few days of our phone conversation. Our Neptune Rep was kind, sensitive, knowledgeable and patient. I was so pleased with our whole appointment. My Husband and I were so impressed with the professional atmosphere and integrity that we have experienced with the Neptune Society. We feel that we have prepared for the future the best way possible so our daughters will not be burdened when the Lord takes us Home to Heaven. We are SUPER pleased with our whole experience and are so grateful that my brother-in-law shared his great experience with my Husband and I. We have shared with many other people about how wonderful you all are. May you continue to help people with a spirit of excellence.

We used Neptune for my wife's mother. She had wanted to be cremated. And so, Nancy followed through with it and we cremated her mom. When we finished everything, I got a hold of Neptune and set it up. I started making payments for my wife when she passed away in June. And Neptune handled everything. It's amazing how family-friendly and professional they are. I talked with their agent, set it up and then when it came time, they made it so easy. It was no hassle at all, which is what I think is fantastic for people who've already got stress and grief. I would definitely recommend Neptune to anyone. In fact, we have told many family members and friends that talk about cremation. We told them, "Don't even waste your time talking to anyone else. Go straight to Neptune."

My husband and I decided over 15 years ago to make plans for our end of life care, and created our health care directives, and decided on cremation at that time. The Neptune Society was very helpful in the process of decision making, and reasonable in paying for final expenses. My husband became ill this summer, and received Hospice care. Neptune Society then stepped in and made all of the arrangements smooth and calming.

5.0 star rating 8/23/2017. I attended a seminar back in Jan. 2017 for the Neptune Society and I was very impressed by everything that was said. At the time, I bought the plan for myself. When I went home and told my mother, she said to sign her up too. Unfortunately, she passed away in April in the ICU. The Neptune Society was caring and made sure everything went smoothly. Two days later I went in the office to sign some papers. Everything I ordered was done promptly and efficiently. Alexis ** was extremely helpful. I'm glad I'm giving my daughter peace of mind by having all my arrangements prearranged. I highly recommend them.

When I was signing up with the Neptune Society, I was told that I had to fill out the forms a certain way. I have used the name Linda ** for 39 years, and I do not like having my name now listed as Linda **. That is not the name I use. My driver's license and passport have Linda ** on them, and I'm concerned that it will be confusing to others.

My experience with the Neptune staff member who came to my home was a positive one. He was knowledgeable and respectful of what was being discussed. He explained the subject matter clearly and appropriately. Hopefully this will all go as smoothly as described when the time comes. If asked I would recommend their services to my friends and family.

As part of our estate planning my husband and I signed up for Neptune Society, prepaid cremation service several years ago. Having that part of end-of-life planning done took one big piece off the crazy list of things that need to be taken care of when you are in no place to handle lots of decisions and details. The staff was kind and capable, the closing paperwork was simple and the coordination between the local office and California was great.

We were pleased with our representative, the orientation, and time frame from orientation to receiving our materials. There was only one glitch with one kit missing a piece for the picture stand (the ash insert plug). The kit box bottom felt was not attached precisely. QC problem. Why don't we make these in America instead of China?

My father is aging and just celebrated his 90th year of life. He is widowed and has been living with us for over 6 years. We have noticed a gradual decline in his health and needed to understand and prepare for the final moment in his carnal life. The Neptune Society has given us the peace of mind to understand how to properly prepare and deal with one of the most matters in a loved one's life. It all seems daunting, confusing, and stressful when coming to grips with someone passing from life to life, but knowing that it is all covered ahead of time and all we have to do is make a phone call is very reassuring. Thank you.

We found the contract paperwork confusing to read. When we made a change to the coverage, it was extremely hard to follow the changes to the contract and the payment schedule. The representative Brad ** was able, pleasant and accommodating. We both appreciated his services.

I truly was not impressed with the service from the Neptune Society. Not sure why MD Anderson included this facility on their handout for assistance with planning a cremation. I was disappointed. They easily managed to send an urn catalog to me but struggled getting the paperwork to me to sign for my husband's cremation. When they tried to contact me, they called my deceased husband's phone not mine which was the number I gave them. I was told I would get a permit to transport his ashes but that did not happen. I had to follow up to ensure I did get the permit. Still not received. When I picked up his ashes, I was shocked to see the purple bag they were in. The box his ashes were in had a label slapped on it that was crooked.

Clomer is who I dealt with. We used you for my son that died 5 years ago, but knew nothing because my sister took care of it. He was wonderful and worked so hard, on his own time, to make sure we received her ashes in time for her service.

I recently lost my Mother unexpectedly. Truly the hardest days, weeks and now months I've faced but Mom had decided on cremation so we elected to use Neptune and I can sincerely say the Customer Service Pam gave was outstanding. So patient and she made you feel as though you were life long friends. She was prompt, courteous, a good listener, understanding just to mention a few of her qualities. I'd highly recommend Neptune Society to anyone facing making a decision so hard.

I returned to Neptune Society services when my Mom recently passed. I believe I worked with Trina (forgive me if I have forgotten name). Neptune Society had been so good with me when my Dad passed 10 years before. I plan to pre-arrange for my own cremains with Neptune Society so that my children will be the recipients of their tender care.

We were sold a cremation package for 2395.26 each. We signed the papers put in front of us but did not understand that 1135.31 was for a memento chest with biodegradable urn, some thank you cards, a picture frame, and an information book. Shame on us for not fully scrutinizing what we signed for. Had this been fully explained to us we would have never accepted this option. We're stuck with it now. Be careful and read everything that's put before you.

Like many elder citizens, we too were struggling about end of life issues. We had Wills made, property planned distribution, but were not settled with our absolute and inevitable final details. Somehow we met with a Neptune counselor and everything fell smoothly into its proper place. We are happy and so relieved to have those pesky issues beautifully resolved. We heartily commend Neptune to family, friends, and neighbors now.

Neptune Society was amazing when my mom passed away on April16th, 2008. I didnt have to worry about her and I could take care of other things. I am gonna use them for my death!!! Thank you for giving me and my family peace.

My mom had pre-purchased her cremation through the Neptune Service and the process could not have been smoother. Everyone we dealt with was very professional and thoughtful. Jody was assigned as our point person and she was incredibly kind, very helpful in handling everything for us, and was ready to answer any questions that we had. I give Neptune Society the highest rating I can because they truly deserve it.

We worked with Jim **. He was so compassionate and was able to answer every question and take care of anything we needed immediately. When we met him at Great Lakes National Cemetery in Holly, we were looking forward to meeting him.

I've asked them to stop calling but Telemarketers for Neptune Society will Not stop calling me. 602/282-1057 I am also on the DO NOT CALL List. I have filed a complaint. To make matters worse I receive Mail from them addressed to my Father that Died in 2013. PLEASE STOP!!

Was an easy process to go through, would have liked to been told in advance our pictures would be taken at the time of signing paperwork. But, other than that a good experience and we are glad our plans are taken care of.

A friend recommended the Neptune Society when our 26 year old son died unexpectedly two months ago. My friend was very please with the help she received at her husband's death. Julie ** met with our family. She was caring and patient and helpful with the information that we needed and the procedures that were necessary. I will never get over the fact that she stayed 45 minutes after closing for us at the Crematory so that extra family members could view our son. She is a very compassionate person and exceptional employee. And upon viewing our son it went from something that we dreaded to being a wonderful and holy experience. It was a beautiful setting and our son looked so natural. We were all so very pleased and relieved. We were blessed.

Your rep was very professional in what he did. He patiently explained every detail and answered every question. My wife and I have long thought about cremation and finally acted on getting it done, at the proper time. In short, he was an excellent representative for Neptune Society.

Have received several telephone messages from a Barbara ** requesting I call her back... doesn't identify why and acts like a friend. I answered the phone this evening and she hung up. I called her back and told her it is unprofessional the way she calls and fails to identify herself... also, not to call me again. I had wanted cremation information for my husband and myself... but disappointed in the customer service skills or lack thereof in providing information. Will look elsewhere.

PRE-PLANNING CREMATION - I recommend this to everyone I know. Several years ago, my elderly father who was living with my husband and I, handed us a Neptune card when we got home from work. He had pre-paid everything to make it easier for us. And 4 years later, all I had to do was make a phone call. So when my husband was diagnosed with terminal cancer, we pre-paid for his. Again, during the worst day of my life, I gave the ICU nurse my card and she called for me. Since then I have pre-paid my own, so that it will be easier for my niece.

I was very pleased with the kind and sympathetic service I received. Everything was done so professionally and without any glitches. Everything was on the time schedule they indicated. I have already recommended your services to others.

I am thankful for the Neptune Society's assistance with planning the final arrangements for my father. Being a first time planner, the staff were compassionate, and provided step-by-step assistance. Thank you Neptune Society and your amazing staff!

I felt that from the moment I had a conversation with a salesman, this was a hard sale situation, with the added pressure of time constraint due to "special deal". There were questions I had regarding the way the charges were listed; i.e. "merchandise" which was a very large amount. These questions were not answered until I asked several times and refused to take an answer such as "my little bit of commission, paperwork, etc" which in mind is not merchandise. When pressed by the salesman's boss, I was told that the amount quoted under merchandise was there so that it would not be included in the trust, in other words, Neptune could spend it. I don't know if Neptune provides a good service. I suppose I will find out when my mother passes, as she bought her cremation services 20 years ago, when Neptune had a different way of doing things. I cancelled mine because I don't like dishonesty or unethical practices.

I signed up with a representative on June 30, seemed a great guy. I have not received any acknowledgement from Neptune Society. I have phoned, no return call. PLEASE CONTACT ME AS I AM MOVING. PLEASE PROVIDE THE CONTACT NAME AND PHONE OF YOUR REPRESENTATIVE. Thank you.

I live in Southern Oregon, my mother died in Tacoma. I was unable to travel to Tacoma and made all of the arrangements long distance. John ** did an outstanding job working through all the details through telephone, text messages, and email. John made what was a difficult situation easy. He followed up on all the details and we reached a successful conclusion. I had high expectations of the Neptune Society and they were exceeded.

Given the gravity of losing a loved one, I have found that the funeral director and sales representative for the Neptune Society provided the highest quality services that I have come across in a long time. Most importantly, they were respectful of my situation and efficiently carried out the necessary tasks without any worries on my part. Mr. **, the funeral director, kept me apprised of each stage of the process. I had confidence in his expertise and was not disappointed with the result. I definitely recommend this service!!!

My father died recently. It was a horrible and unexpected situation and my family was not prepared. The Neptune Society took care of all of our needs and gave us information on what we needed to do to get everything in order. They were patient, compassionate, and beyond helpful. They made the worst experience of my life bearable. I'm very grateful and I highly recommend this company.

I feel secure and comfortable knowing the Neptune Society is very well established and accredited with the Better Business Bureau. When I spoke by phone with Joe a couple of times he was always helpful and easy to communicate with each time. Once I had decided to choose Neptune, they were flexible in where I could meet with them. Eric did a great job of personally meeting with me and answering any additional questions I had. Both my family and I are very glad I have signed up and made arrangements with the Neptune Society.

The CSR was a very friendly, informative and extremely thorough when representing the Neptune Society's products. She was patient and addressed all our concerns, and was concise with her answers. When I posed a question she could not answer, she called a supervisor to resolved my inquiry. Over all, I was pleased with the way the CSR presented your product, which made our choice to move forward with the purchase of our end of life package easy. Now, my spouse and I have a sense of peace knowing that in our time of need, we will be taken care of and our end of life issues will be handled seamlessly.

I contacted the Neptune Society because I wanted to make sure that my death carried as little periphery damage as possible. My sons both live abroad and I didn't want them to have the added burden of making my final arrangements. I travel a lot and the fact that my remains would be collected and cremated from anywhere in the world is a comfort. The one major complaint I have is that I find it intrusive and objectionable that I have to keep the cremains container in my home. Surely there could be a better arrangement.

In difficult times it is greatly appreciated when someone has the knowledge and ability to take over. Ren was such a person. She saved our family a great deal of sorrow. Thank you for your highly competent management of a very emotional situation. Blessings. Thank you.

I was not expecting such a great group of people. My husband was very ill and it was hard for me to focus on end of life decisions. They walked me thru all the details with such compassion and detail. I would highly recommend them to anyone that plans on cremation.

My experience with the salesperson was very good. She was pleasant, informative, not aggressive. It would have been nice if the final ID cards had arrived more quickly, but I was assured that the temporary ones would "work" if the need arose.

The Neptune Society (Jacksonville, FL) was very helpful. The service was very sensitive to the sudden passing of my husband. They took the time to explain what will happen and who was available to help me and my family at this difficult time. Truly, all I had to do it dial the 800 number and the details were taken care of which provided me with a great deal of comfort. I am very grateful that my family/children will have access to the Neptune Society's services when pass away.

When my mother passed away suddenly in Florida, and myself being located in Chicago, dealing with this situation is already incredibly tragic and difficult. The Neptune Society was incredibly caring, and HELPFUL! I really cannot emphasize how manageable they made a difficult situation, and how they handled everything from beginning to end. I literally don't know how we would have dealt with everything without their services, without Will ** and his incredible staff. Thank you, everyone, for your assistance during this difficult time. I would highly recommend The Neptune Society pre-planning to anyone, and I've been recommending this valuable service to friends, particularly those who have family that live great distances away that they care for.