Neptune Society Reviews

I had a great experience with Neptune Society with handling the cremation of my wife. I would recommend this facility to anybody that was interested in cremation. They were very caring to all my needs.

It is a devastating experience to learn that a loved one has died and distance prevents you from getting there immediately. After reference from a friend I chose the Neptune Society to care for my brother. Every aspect of his care was done with compassion and respect. My questions were answered thoroughly and efficiently. Because of the work of Julie ** and her staff at Neptune, my mind and heart became at ease and I am thoroughly pleased with the outcome. I highly recommend an organization that treats a grieving person as something more than just a client.

Overall I am happy with my encounter with the Neptune Society representative in my area (Indianapolis). I think they offer a necessary service which makes sense for people who wish to preplan their arrangements. The only thing that I didn’t get that would have mattered to my satisfaction would have been a follow-up contact from the representative who came to my home.

I left an email for information on the Neptune Society. Andy called me back within minutes and met with me that night at my home. The process was lengthy, but I understood since this involves in effect taking care of a deceased person. Andy, in Sherman Oaks California, is sensational, very sensitive and efficient. I feel that I can count on him with any questions and that he will be a great help and comfort to my daughters if he is still around when I die.

My two sons and I met with your representative at my home. He made everyone feel at ease, answered any or all of our questions. Made me know I had gone the right path for myself and them, for me. Needless to say, I am not one bit eager to use your services but good to know I have taken care of it for when I do.

When I first called I spoke with Mary Rose. She was very kind and pleasant. We met with Alexis. She guided us by asking questions and making suggestions. We did not feel pressured. We are definitely coming back to make prearrangements for our own cremations. Thank you.

Thank you to those at Neptune Society for the handling of my father. Jim had did such a great job and came to our home to make the arrangements as well as great info of vital information on my father's veteran rights. Jim had secured my father from hospital very quickly after I made the arrangements with them and handled everything very dignified and for that I thank very much and was done at affordable price.

Ms. Callaghan ** of the Neptune Society was very professional, knowledgeable, and comforting as she guided me through. I was extremely satisfied with the thoroughness of Neptune’s services. As this was a very difficult time I was going through, I was confident I made the best choice to use their services.

Neptune Society's price was right and it was something that we thought we should do, and we signed up for the pre-planning service 10 years ago. Then at the time when my husband passed away, they were very easy to deal with and there was no drama. Their staff was fantastic and their funeral director, Amy, was great. She let me know what was going on every step of the way. And I've since recommended Neptune Society to everybody that I have spoken to about my experience.

Neptune Society satisfied what I was looking for and the staff was good. When they came over, I made all the arrangements and then shortly after that, my partner died and they took care of everything.

My mother chose Neptune as my dad's and her cremation service provider and they purchased their plans in Arizona. They had paid for everything at the time they purchased it. When my dad passed away, they took care of everything with him. My mom came to Kentucky to live with me and she passed away a little over a month ago. So, we had interactions with the Neptune people from then on and they were excellent. They were considerate, patient and very helpful.

Tim ** was with me for the entire process of taking care of my wife. He was very caring and responsive to all my requests. I could not have had a better person to help me with my wife's arrangments. Because of his caring responsiveness, I have instructed my children to call him when I pass. Thanks Tim.

We are so thankful for the Neptune Society. The initial phone conversations gave us clear information as to what to do next. When we went in to pick up our brother’s ashes, we met Veronica, the director. Veronica was compassionate in every way as she listened to my sister and me. She even gave me a warm, loving hug. A special thank you goes out to her. We strongly recommend the Neptune Society when dealing with the loss of a loved one.

My mother had set up her arrangements through cremation with Neptune Society. The Neptune team was all fantastic and they took care of my mother because her body was out in the state where she originally had made arrangements. And they made the whole process for me very painless. Everything went very well with no hang-ups or hiccups.

My dear friend Robert died in January shortly after I moved from Illinois to Arizona. It was difficult planning his burial and cremation requests long distance. Karen ** was very helpful during an emotional time. Neptune Society was very patient and professional and I recommend their services.

After researching a few companies we chose Neptune and have been extremely satisfied with the customer service, follow-through and professionalism. All paperwork was explained thoroughly and completed quickly. Very different from competitors and I am so pleased we chose Neptune. A good value and efficiently processed.

My grandfather was a planner and purchased a travel protection package from the Neptune society in 2008. My grandfather and grandmother traveled all winter and wanted to know no matter where they were that if something happened things would be taken care of. That so was not the case without the hassle of lots of faxing that didn’t seem to ever reach the right person. I had to refax papers and then refax. My grandmother called 911 when she realized my grandfather, was not responding to her when she entered the bedroom for bed.

We read that Neptune Society had been around for quite a while and they were a nationwide cremation organization and so, we made an appointment. A lady from Brentwood, Tennessee came over and interviewed us and told us about Neptune. We signed up and prepaid for the cremation of my husband and I and we had a good interaction with their team.

My Dad is the first of several family members that have engaged Neptune Society for end of life Services. I only had one contact through the entire process who was courteous and professional at all times, Michael **. It was a little frustrating in that there was not local (Fort Wayne) representative that I could personally work with however we were able to get all of the papers signed and exchanged via email.

Neptune Society was the closest company that honored the National Cremation Society. I had to find them because my mom used the National Cremation Society back in early 80s. I had a nice interaction with their people. It was constant email and cellphone, and they answered every question. The lady was available for every call.

We bought our plans with Neptune Society 11 years ago and I was very gratified that they have it down to such an art. I literally spent 20 minutes with the representative there. He had his checklist all ready, asked me all the questions that they already knew needed to be asked, and what I needed as far as death certificates and my interaction with him went very painlessly. It was all very simple and very respectful, and I'd recommend them highly.

I have received notices from Neptune Society in the mail and it wasn't something that I thought I would ever be interested in. I threw it away until my husband passed away and he had already signed up for Neptune. So I thought, "Well, they did a bit of organization." Everything has been wonderful. They've been very calm and patient. Also, they explained everything. What was going on, how it was gonna work. Everything's taken care of and when the time comes with them, you don't have to worry about any of it. I would definitely recommend them.

Funeral arrangements are not the type of thing one looks forward to. We had been thinking about the need to do this as we have gotten older and when we came upon the Neptune booth we knew it was time. The couple ahead of us was working on their arrangements after having used Neptune for family. Their experience was positive and this was definitely a good testimonial. Brandon ** was very professional and made everything clear and simple. We and family now have a peace of mind that when the good Lord takes us home our arrangements on this earth are in good hands.

I live in Boise and my brother lives in Houston. Neptune Society had pre-set up everything and I was pleased with their decision. They handled everything. I had some paperwork I had to sign and it all got handled quite well. All I had to do was sign them. They had everything all set up, ready to go, then emailed it to me.

The entire process of my mother’s passing was handled in a totally professional and respectful manner by the entire staff; I do need to single out Tiffany who helped me by staying in touch with all updates! Thank you!

My uncle had prepaid service with Neptune Society. The people that worked there took care of me and were very considerate and did everything that I didn't know how to do.

My father passed on a Sun at the VA hospital in Boise, ID. I didn't have his paperwork with me so I had my daughter look up Neptune Society. The site instructed her to contact the nearest place which was Salt Lake. They contacted the funeral home then on Mon. drew up a contract stating the San Jose Neptune that Dad had paid into wasn't the same and it would cost more. About $1,000 more. I called the San Jose Neptune and they took over and I haven't incurred any more costs. As it should be! I believe the Salt Lake office was just trying to benefit from my grief. Glad I called the right place. You should State in the website to contact the Neptune Society you contracted with! Thank you.

I was interested in getting information. I got a call from your representative who was awesome and friendly. She answered all my questions. She scheduled an appointment for your representative to come to speak with me in person. That experience was fantastic. I have told my friends about my wonderful experience with this company.

I was pleased with the Neptune Society representative and the ease of signing up; however, the memento package I received the next week is not as described by the representative, I do not care for it and will not use it. I have contacted her to see what my options are and am awaiting her response.

Shelly ** was the Neptune representative and did an excellent job of describing the services I was interested in. The conversation was lengthy and convincing; I've signed up and feel relieved that my children will not have any more than necessary difficulty with my death.

Somewhere in your pre-sales materials, probably on your website, I saw a statement suggesting that where as many funeral homes add and add services and items to jack the price up, it would not be so with Neptune. Kimberly ** was very easy to meet, straightforward, when she called on us to complete the deal. She certainly conveyed sincerity and honesty. When she slid pages and pages of materials past us for initials and/or signatures it seemed a bit like overkill. But like most people we coolly went along.

We recently used the Neptune Society in Atlanta for crematory service. Joseph ** did an excellent job explaining the process, quoting a fair price, and keeping us informed at every step in the process. I would not hesitate to recommend him or the Neptune Society to anyone in need of crematory services.

This is the third time in the recent past that Neptune Society Cremation services were required for my family members. Staff was Always sympathetic, courteous, knowledgeable and willing to help to our satisfaction. Thank you!

Dave ** was wonderful. He treated my family with dignity and respect. Dave was professional and courteous. Dave made sure that he was able to meet our expectations and our needs in a timely and sensitive manner. The packages that are offered really met the needs that families have at the unfortunate time of passing. The entire staff of the facility was compassionate and professional.

Feeling a bit overwhelmed, concerning the subject of our final needs and burial arrangements, your representative made us feel at ease. Jack ** was very caring and knowledgeable, spending as much time as needed to educate us. Professional, polite, respectful and caring. Thank you.

After learning about Neptune Society while working as a nurse in Florida, I was so pleased to find them in my current location. From the first phone call with Barbara **, to the visit in our home, we were impressed with the caring professionalism of everyone we spoke with. When we received our Memorial boxes, we found them to be tasteful and very appropriate. We have recommended Neptune Society to friends and relatives. Now we have peace of mind at an affordable price.

I can only say Tamar was compassionate, kind and helpful. In a time that is as hard as it can get losing a person who you loved. Communication was key and she delivered all through the whole process. Thank You Tamar.

My parents planned their cremation and purchased services in advance. When the unexpected happened, their forethought and care guided us through a very hard time. We wanted to do the same for our daughter.

I don’t want to burden my family with the responsibility of have to make important decisions at a sensitive time. My mother, my sister and brother-in-law all had their cremation set up with Neptune Society and mother and my sister's husband passed, it was all taken care of by Neptune. I would highly recommend Neptune Society.

The process of making arrangements for myself was handled very professionally but with an equal measure of sincere concern that my needs would be met in a manner specific to my situation. What I received for the expense far exceeded my expectations. All the details were fully and tactfully explained, especially (and most important to me) the notification of my designated family member. I found no misstep, no lack of sensitivity and no unanswered questions. For all of the above, I would recommend the Neptune Society to my family and friends.

During the most difficult time of someone's life Neptune Society made things so easy. Their professionalism was outstanding and they did the best to make you feel comfortable. In addition, all the major tasks you worry about they handled. What a relief for our family during a stressful time. Since my father's passing I have purchased services for myself and my sister to hopefully make it easy on whoever takes care of my affairs.

I am an individual private person who is very happy with my experience. I felt no pressure in my decision and was treated with the highest level of respect. The sales rep was personable and put no pressure on my decision.

Cremation of my Dad Bobbie - During this difficult time, the experience was made easier by the assistance of Alvin **. He truly helped with all the arrangements, going out of his way to assist in every way he could. I would highly recommend him and the services he provided for us. He is a wonderful representative for your company and I will be sharing his card and recommending the Neptune Society.

We set up the arrangements with Neptune Society for both my mom and my dad about four years back. We called to check them out and the guy that sold it to us was wonderful. They take care of everything like notifying Social Security, making the arrangements at the cemetery, picking up the body, and if you have a travel thing going on, it doesn't matter where the body is in the world, they would bring it back here. I like that all it's going to take when something happens is one phone call.

With pre-planned services, we don't have to deal with anything at the last minute and Neptune was the only one we had information on. My husband took the pre-planning service and I’m on it too. The team came and spoke with my husband just before he died in the nursing home he was in. They were very thorough and did a very good job.

I had arranged for my own cremation so that the children would not have to be concerned about it. I went with Neptune when I decided to do it for myself and it was trouble-free. The rep Karen was a wonderful person and was no-pressure. It's very difficult when you’re at the hospital and you have to make that kind of a call, but she allowed us to have all the time in the world to get things together. She helped us a great deal. That’s not a job that many people can do, and she has the perfect personality for it. I got the preplanning service for myself and for Brian, she presented the options and we chose one of them. The people involved were all very helpful. I like the fact that it’s over and finished. All my two daughters have to do when I pass away is to just access the paperwork and call Neptune. Some of my friends are interested in cremation and I’ve also told them about the Neptune Society.

I’m updating my rating as the company did resolve my issue.

Neptune made everything so easy and Jason was totally awesome. I thought it was going to be so complicated and stressful but Jason had all the answers and was so kind hearted. Thank you so much for everything you did for my family.

Jason ** was extremely knowledgeable, compassionate and helpful as he guided us through the cremation process for my late aunt, Joanne **. I would recommend Neptune Society for my friends' funeral arrangements without reservation. Thank you.

A friend in California told me about Neptune Society and the recommendation was simply outstanding. I was told that the remains won't be intermingled with others and there was a lot of peace in that. Then I called Neptune and the rep came out and spoke with me at my home. She was very nice and informative. our interaction was excellent and I got absolutely no pressure from her. I did a pre-planning service with Neptune. The funeral director, Samantha, was amazing and she was wonderful throughout the whole process. She called me the next morning. I had a lot of questions and she answered all of them, and that relieved a lot of anxiety for me. Neptune Society was great to work with and there's no other organization that I would consider.

I received a call today from area code 520. I answered and the woman asked if I was (my name). I responded, "May I ask who is calling please." She said, "It is Neptune Society, is this (my name)." I responded, "Yes it is." She said I requested information about their cremation services. I said I did but have never received any information in the mail. She said they don't work that way and there would be a representative in my neighborhood tomorrow and the presentation would only take 15 minutes. I responded by saying I really would prefer receiving material in the mail and then I would contact them. Again, she said the program does not work that way. I said if that is the way it works, I would not be interested at this time. She hung up on me. I found her to be rude, uncaring, and unprofessional. I found it similar to "boiler room" tactics.

In the past, my family has used Neptune Society on two occasions, with excellent experiences both times. In February of 2018, my mother was in home hospice care & passed away in her sleep. Between the hospice company & Neptune, I was given clear directions how to proceed. Mr. George ** at Neptune explained my options clearly & compassionately, then sent the contract to me via email. I was able to fill it out, notarize it, & return it via email. The time frame we had been given was accurate, & I was contacted as soon as everything was ready to pick up. I was treated professionally & very compassionately through the whole process, & would definitely recommend them to a friend.

Both my parents used the Neptune Society for their cremation, and I was present at both their deaths. It was so easy for us; everything was taken care of quickly, easily and dignified. So when I was contacted, I immediately asked for information and ultimately signed up. Greg ** came by and there was no pressure or hard sell! I also appreciate that you have payment plans. And I am grateful that my kids will not have to go through the time or effort to decide what I wanted when I die. Thank you!

Enduring the loss of a loved one is such a difficult time, one which especially calls for understanding, compassion and gentle kindness. To say that the Neptune Society provided this to me is the understatement of the year. Jason was truly amazing in his kindness, thoughtfulness, and grace. I couldn't be more grateful to him, and to The Neptune Society, for everything they did for me. I strongly recommend them for the care of your loved one upon his/her passing.

My experience was with Neptune based in Albuquerque but serving Santa Fe and surrounding areas. From my first phone contact to every subsequent communication I found Ken ** and Dawn ** to be professional and knowledgeable. They went out of their way to assist me in making plans for cremation. I would recommend them highly.

Having used Neptune twice within a six month span, I have experienced professional, comforting and thorough guidance through all aspects of a process in which I had been completely unfamiliar, helping to ease the stress during a time of heightened emotions. Hopefully I don’t need to utilize their services for a while, however if/when I do, I will turn again to Neptune.

I did not feel like just another customer... I felt cared for. I highly recommend Neptune Society. It’s hard enough to lose someone. It was nice to have someone who could guide me through the process without pressuring me. Alecia was amazing.

My sister passed away and we had the Neptune Society Austin handle her cremation. Everything that happens after a loved one dies is difficult and none of us wanted to go through the process of picking urns and discussing details of death certificates, etc. When I called the Neptune Society to request they pick up my sister's body I spoke with Allyse and she made everything easy from the first moment. She made an instant personal connection with me and she was the perfect balance of professional and light hearted. She provided information, but was not solemn and mournful. She didn't interact like an undertaker, her communication style was exactly what I needed. You don't want people cracking jokes when you are in so much pain, but she added a perfect amount of respectful lightheartedness.

I was very pleased with our Rep. Kathy. She was very knowledgeable and presented the plan with dignity and helpfulness. She covered all of our questions thoroughly and to our satisfaction. She was a real pleasure to have in our house as your representative. Kathy is a credit to your team. Thank you for your service and help.

I contacted the Neptune Society and they followed the same day to discuss a time to meet and review the program. The Customer Service Rep was sociable, professional and very knowledgeable about the process of funeral concerns. It was very reasonable and easy to complete. I highly recommend this to others.

The process for obtaining services required numerous phone calls (over 5 calls) and required me to repeat information each time. When finally called back by the representative she called me by the deceased name. At other times it was evident she was not even familiar with the file as it was often the facts were incorrect. Very dissatisfied experience and would not recommend Neptune to anyone or use again.

The entire experience with Neptune Society went very smoothly. The staff and managers were all very knowledgeable, thereby making it a pleasant experience. It also made my Mom at ease knowing that everything was already taken care of. I would highly recommend their service to anyone who is interested in or needs to set up cremation services.

Neptune was recommended to me by a friend after having a very negative experience with Sunset Memorial. Callaghan in San Antonio TX was so helpful and professional. Not anybody can do this job but she does it well. Place was clean and quiet. Highly recommend your services.

When I signed up the representative told me that I would receive a Neptune ID card. To date I have not received that card. Then I had to call because when I got my urn kit there was no planning booklet in it. You all really should do a better job of making sure the client receives all items they are supposed to receive. Other than the rep was very nice and well versed about Neptune's services.

Everything went great until they got our money. I have called 2 times to tell them we have not received yet our registration card that we were told we will get in 2 weeks after the visit, February 12 and a month after, and 2 phone calls has not happen yet. I wonder if this is an indicative of the kind of service we will get when I pass away.

We would like to commend Mayra ** at the facility in Houston, Texas. During our grief and difficult time, Mayra was so compassionate and kind from day one. She kept us informed of every step by phone call or email. She is a valuable asset to your company. She really has the ability to comfort during the loss of our loved one.

Our sales representative was very helpful. We had already done our research so we knew the questions we wanted answered. Our planning will save our family from extra expense and difficult decisions at the time of our passing. We now know this is taken care of, so no more worries for the family.

On January 26th, 2018 we learned it was my brother's badly decomposed body found under a bridge... I didn't know what to do. I'd never arranged such services but The Neptune Society responded quickly, securely and passionately. I needed to be walked through this process every step of the way and Ms. ** did so patiently and simply. I am still impressed at how easy the entire process was. They just know what to do and how to do it. We're grateful for their services.

My father unexpectedly passed away. We were in the hospital and didn't know what we were going to do. My mother had made arrangements independently for herself. We went to my mother's paperwork and found out who she used. I contacted the Neptune Society in California. And then they directed me to Golden Valley branch and from that moment on, Sara told me what I needed to do. We came in the next day. And she guided us from start to finish through the process. We couldn't have been happier with everything that she did for us. Every single thing that she did for us made the process as smooth and as easy as could possibly be. I've already recommended it to people within my family to plan ahead themselves and to call Sara if they have any questions or needs. It's also an affordable option.

My father had pre-arranged his cremation with Neptune Society. The woman who helped me, Samantha, was so perfectly suited for her job. She made everything just wonderful. Every attribute I would want in a person in that job, she had. She was perfect. It was a very positive experience.

Because my first payment to your organization's office in Portland (Happy Valley?-2 addresses = source of confusion) was lost on the mail. I had to place a stop payment and reissue a check that could not get it to your office overnight. In this process my father passed. Your organization was listed as the contact for his continuation after passing to the assisted living complex where he was living. Because I had no idea that the death during the processing of the contract was an issue, my contract was voided and there was confusion on my part after listening to the voice message from your employee as to whether the concern was for a previously placed contract or for his recent demise. Why would you assume that I know that his demise in the midst of contract arrangements was a problem. I've never done this before.

They were able to take care of everything that needed to be completed. I gave them a call when the hospital said they needed to know who would be picking up my wife's body as it needed to be removed. I called the Neptune Society and they took care of everything from there. I knew of no other option for cremation as I had made no previous plans except my wife wanted to be cremated. All turned out much better than I could have expected given the circumstances.

My Aunt passed away on Jan 28th of this year. My Uncle and her had purchased your plan years ago and we had all been told you just call the number and "everything else will be taken care of!" My cousin called the morning of her passing, as instructed by her Hospice team. It was time... THREE different phone calls were made before someone finally HOURS LATER got back to her and said they were sorry, but "phones were down due to an office fire!" The gentleman who picked her up said, "what office fire? There was NO FIRE!??" After the cremation was complete... "Joan" made an appt. with my cousin to pick up my Aunt, {Her Mom} @ 2pm on Feb 16Th. My cousin showed up at 1:55. Joan said, "She's not quite ready"!

A hospice nurse recommended Neptune Society to me. Neptune was great and I was very happy with them, particularly with Karen who was wonderful. She was attentive, caring, prompt, and she anticipated needs. There was a certain amount of preplanning involved in the process. I would highly recommend Neptune Society.

Neptune Society is an organization worth trying. They were the first thing that came to my mind when my son unexpectedly died because I get the little postcards once in a while in the mail and I've heard of them for years. I told them what I wanted them to do and I asked them about their fees. They explained it to me and they were very compassionate. They also made it very easy because I didn't have much of the information about my son. I haven't seen him for a while and he was at the other end of the United States. When I told them that, they said it was not a problem and that they'd take care of it.

I needed to get my end of life activities in order so my son wouldn't have to do it if anything unexpectedly happened to me. I went to a seminar, made an appointment, and bought a plan. No muss, no fuss. Loved the simple process.

My parents subscribed to Neptune Society many years ago, and they gave me the phone number and said, "Here's where you call." They originally set this up with Neptune's office down in San Antonio, Texas, when they lived down there. When they moved up here, they checked in advance with the local office here to make sure they had a record of this arrangement, and they did. My parents had it all pre-setup and there was one piece of paper that had to be different from Minnesota and they got that taken care of, and the Neptune team was very helpful in setting up the deal that my parents had over at the DVA Cemetery at Fort Snelling.

When my sister initially called in at Neptune Society, her call went to a different call center. The person she spoke to didn't know what was going on and there was some confusion. But she called the national number and everything after that went fine. We worked with Bracken, who's from their local office, and he took care of everything. We had a great experience and we'd recommend Neptune Society. My sister and I have also been talking about us using them as well for the inevitable.

We contacted the Neptune Society at San Antonio, Texas and talked to an agent about cremation services. After attending a meeting in their office we learned more about their services and had our questions answered. We decided to use Neptune Society for our cremation services and are pleased with our choice. We were able to plan our cremation services for the future and not have our children deal with it. Our experience was as we expected and we recommend their services to anyone that wants to plan ahead of time. Thanks.

Perfect performance from picking up the body, performing the cremation, offered online counseling services, and the customer service provided. We are so glad that our parents selected Neptune Society to handle the care once each passed away.

I found Neptune Society to be very caring, considerate and efficient in taking care of my husband at this sensitive time. I appreciate everything that was done and especially John ** who was so helpful.

Want to extend my deepest thank you to Mike ** for his professional and prompt way of handling my husband's cremation. He was kind and took care of everything better than I could have. He made it so much easier for me to handle my loss. My heart goes out to you Mr. Mike ** and any others taking care of my dear loved one again. Thank you and God bless you always.

Upon arriving at the Neptune Society, located at 3801 Williams Blvd in Kenner, La 70065. My two daughters and myself knew we were in the right place. All staff members we had contact with were very professional and courteous.They walked me through the difficult process of cremation arrangements for my loving wife, Susan **. No high pressure sales tactics. I will contact these wonderful team members about my arrangements.

When we received the call from the nursing home that my mother had passed I asked that Neptune be called. A grief counselor called immediately asking if we would like him to visit with us. He was there within 30 minutes, staying with us until it was time for mother to be taken away. He was absolutely wonderful! Very professional and an incredible listener. We were put at ease that we had done everything as respectful and with dignity for her passing. Neptune Society arrived handing me a long stem rose with baby's breath with their condolences. They were dressed in black suites and ties, speaking in a low tone, making me feel more comfortable. As we all left together my last wish was for them to take good care of mother. With a smile, they promised. My entire family are members of Neptune. I would recommend them to anyone who still questioned their way of burial. Thank you Neptune Society.

Our family has recently had occasion to utilize the services of the Neptune Society located in Downers Grove, Illinois. Our mother died in December of 2016 and our father in January of 2018. The compassion shown to us by all of the individuals from Neptune Society was unsurpassed during the time of our mother’s cremation and, more recently, that of our father. The gentleman who transported our father’s body couldn’t have been more caring and professional and Mr. **, who from the beginning process to our last meeting with him was extremely helpful, professional and caring. We could not have asked for a better organization with whom to have been associated at this time of sadness for our family. We offer our heartfelt thanks to the Neptune Society.

I used Neptune Society in Orland Park, Illinois when my father died because I knew that they provided direct cremation at a great value. I didn't contact Neptune until after my husband had passed and they did a wonderful job. I was under a real-time constraint because I didn't realize that my husband was going to pass and I didn't live in New York anymore.

Hi, I would just like to say that when I signed up for the Neptune Society, the independent sales representative Sherry ** came to my home, (an hour and 30 minutes drive). She was wonderful, amazing, beautiful person. She was very patient and explained everything very well. She made me very comfortable with making my decision to sign up. I honestly believe that God sent this special wonderful woman to me, that made me extremely comfortable with my decision to spend the money to sign up. And when we were all done with the paperwork (which she made extremely easy to do) the weight lifted off of my shoulders and the wonderful feeling of having everything taken care of was amazing.

Received the highest standards of professionalism from the Neptune Society. They took away the guesswork on what I had to do. They anticipated every issue and resolved it immediately. Their follow-up on any issue was tremendous. Can't praise them enough. I am so fortunate that I contracted with them several years ago and have absolutely no regrets.

By far the worst experience with the death of my dad. Can never get anyone to call you back. They dealt with my hometown cremation center and even they said they could never get in contact with them. They call you quick though when you owe them money. They take forever to do anything. I finally got a call from them 5 weeks after my dad’s passing saying my dad’s ashes were ready to be picked up. Had I known my hometown cremation center had my dad’s ashes I would of been in contact with them instead. When I found out I contacting them and they told me my dad’s ashes were ready right after his passing, I never had the worse experience with any business ever. I would never ever recommend them for anything.

The service was impeccable. Your contact person was very informational and discreet and helpful yet was very caring and considerate to the situation. These people work very well with everyone. They are awesome. I would recommend to everyone and anyone.

Husband died suddenly 01/12/2018. I knew to tell the hospital to call Neptune. My best friends husband had died suddenly 6 months before and she had a positive response and service through Neptune. Neptune did their very best for me too. I will always be grateful for their professionalism and sincere warmth and diligence in providing the care and support I needed at this most difficult time. My children will know who to call when it is my time to leave this life.

When I first talked with the director, he said I can do a digital signature, the norm these days. But when I sent in my digital signature the legal dept said it wasn't good enough. So I had to resign everything "wet". I say, just get with the times.

I was unimpressed with the total experience. We called Trident Cremation in San Diego and somehow ended up dealing with The Neptune Society in LA county. I gave specific instructions to call my cell number and received a message on my home phone instead. The paperwork was not handled professionally. There were several charges we didn’t want or ask for, but were told they couldn’t be removed. The email addresses given were not able to accept attachments that were the size of the paperwork required. I finally had to send 3 pages at a time. Once our credit card information was given, there was no follow up with the timeline of the actual cremation date. When I called, I got vague answers and I got the feeling nobody had followed through. It eventually was handled, it was a negative experience overall.

Michael was extremely responsive to my needs and did a good job of leading me through what needed to be done. Beyond the above, I have nothing to add as I have a whole lot of other issues that need to be attended to at this time. The only reason I gave a 4 star rating instead of a 5 star is because since I chose Neptune, I have learned from an immediate family member and a close friend with experience with last arrangements that I likely could have had the same services done thru another mortuary and it could have cost significantly less. Given my basically dire financial situation as a result of my husband's passing, not having paid as much as I did would have meant a lot.

This was a disappointing experience for our family. The driver who drove down to pick up mom's remains the morning she died was Great! After that things dropped off dramatically. Kristina was nice enough on the phone, but didn't follow through with actions when she said she would. I had to call/email regarding whether things had been sent - and why I hadn't received them. One time calling for Kristina, the receptionist acted like it was an imposition to put my call through to another associate (Kristina was gone for the next 5 days - Weds thru Mon) to find out when I could come get my mom's ashes. Bracken sort of took over for Kristina at this point and was very helpful in getting me information and scheduling. Right now, almost a month later I do not have a death certificate and will be having to call, again! To find out what the story is. I would not recommend your services to anyone I know and like. People I don't like -- now that's a different story.

There's a sense of peace knowing when my time comes my arrangements are taken care of and paid for. Now I can go on living my life knowing there are no loose ends for my family to have to deal with. The Neptune Society was easy to work with and I have to say, more cost effective than a cremation done through a funeral home. I like that my costs will never increase no matter how long I live. The eco-friendly urn is really very nice. I first learned about The Neptune Society from a client's boss about 20 years ago. I have to thank him for making me aware of you and thank you for providing a wonderful service!

The staff was always caring and professional each time that I was there or had a need. I would highly recommend their services as an alternative to conventional ones. Tiffany in particular was always extremely helpful in many ways.

Caring and responsive. My family had some unique requests and all were met with exceptional service. I lost 3 family members over the course of 10 months. Not one regret working with Neptune during the most difficult year of my life.

I have cancelled my term and the office person tell you one thing and then do another. Which is wrong. It takes too long to get money back because of this. Trying to get them on phone even during business hour is not happening. I would not suggest this to others.

Cremation is a topic that we usually don't want to talk about, but there are ways to reduce the stress and make arrangements ahead of time in an economical fashion. We availed of Neptune Society's pre-planning service and it was worthwhile. My wife was a temporary employee there and everything was great with our experience. Their team was very efficient and our customer service rep, Beth, was very good at what she did. She explained everything to us, gave us the right information, and let us make our own decision.

We contacted a local representative through the telephone telling that we were interested in cremation. Jennifer from Neptune Society came out and told us about the program. She was very thorough, and when we had a few follow-up questions, she jumped right on. Jennifer did an excellent job, and their presentation, the size of the organization, and the geographic region were really impressive. I had a feeling of stability about the company, and so we signed up. I wrote a note to the president of their organization. There is a local guy just outside of Knoxville that did a really good turnkey service. We simply had to provide him a cement formation and he took it from there. The overall scope and smoothness of Neptune Society’s services were excellent. We are very pleased with them. I will get myself on the program whenever I need it.

I really am getting tired of this crap! I received the most insensitive material from you the day before Christmas! I phoned Fort Myers and headquarters in PA to remove me from your mailing list and lo and behold! I got another one today!!! I WILL NOT TAKE YOUR SERVICE! I THINK YOU PEOPLE ARE INSENSITIVE CLODS!!! TAKE ME OF YOUR FREAKING MAILING LIST AS I HAVE PREVIOUSLY REQUESTED!!!

My Mother purchased a pre-planned cremation package for remains. It was the best thing she could have done. The stress of a family member dying is hard enough. Planning with Neptune Society is something I highly recommend for all families.

I am extremely pleased and thankful of the way Neptune Society's customer service handled my concerns. I had to send them a letter which they replied immediately, followed by a personal telephone call. The representative was very nice and helpful and resolved my matter to my entire satisfaction. I completely disagree with the negative comments I read. I highly recommend Neptune Society to anyone. Thank you very much to Neptune Society!

My parents live in Nashville, TN where mom passed away on January 15 and her remains have yet to be returned to her husband. The family was told it had something to do with signing the death certificate, so he was called and made it should like he was either not made aware, or it was inconvenient for him to check on it. Neptune was hired, they should be on top of this. There is something very wrong when you can't get a straight answer and you feel like you are being given the run around about something so personal.

My wife and I have a prepaid plan for us. Our daughter became terminally ill, and we knew we needed to find someone we could trust to complete the arrangements. All of the personnel of Neptune were absolutely compassionate, professional, and helpful to our needs. We could not be more pleased with our selection of Neptune.

I talked to three different companies that night. It was 3:00 in the morning and Mark from Neptune Society was by far the most personable and understanding. He knew exactly what I needed to hear. He was also very attentive and extremely helpful. He answered my calls and was more than willing to stop whatever he was doing to answer my questions. It has made a big difference. Neptune Society did a great job and I was really impressed. I couldn’t believe how easy they made the whole process.

My grandmother wanted to be cremated and prepaid for Neptune Society's services. They were really nice, polite, and sensitive to my emotional status and needs. They talked to me about everything and walked me through it. I would recommend them any day.

My mother-in-law had the pre-plan services for her and her husband. They lived in Fort Worth and they were the ones that subscribed to it. Then he passed away and everything was taken care of. She moved to New York and then she died in November, so we contacted Neptune Society on her behalf. We knew my mother-in-law had that plan and we knew her wishes. We got a hold of Cindy at the Fort Worth office, and she was wonderful to deal with. It just took all the pressure off of us, and she handled everything just as my mother-in-law wanted. Neptune Society really helped us out and the service was so slick.

I was told two different times that I would be called to tell me when my husband would be cremated and when I could pick up the ashes. I waited for a month and no calls. I called and was very casually told that he had already been cremated twenty days earlier. No calls and no apology. The manager later apologized, after I wrote complaining.

My wife and I finally decided to look into cremation. We talked about it for some time. We saved different ads and chose to call Neptune Society to get information. After talking to their representative we signed up. They covered everything that you can possibly encounter when you pass away. We received a booklet to fill out with all our personal, financial and request. This made us gather all that information so our family didn't have to pull their hair out looking for all the paperwork. The price under $3,000 each, was also a deciding factor. Being informed that I can have a military funeral and that my wife and I can be entombed above ground together was the icing on the cake. Neptune Society handles everything. They even financed the whole thing.

I had questions and answers I needed answered and after talking to Kelly at the Neptune Society my fears were no more. I had all my questions answered. I felt a sense of relief to know my remains would be taken care of in the best way. Kelly made me feel relief.

My husband and I met with the Neptune Society representative three years ago. It allowed us to talk about things then that were very relevant as my husband got sicker and sicker. Then, when we contacted the Neptune Society when my husband passed, the people that came were incredible. They were so professional and very nice. We were contacted by Joseph, who's the director of the company where we live, and he could not have been nicer. He did follow-up calls, and anything I wanted and needed. Everything was taken care of. And I've shared his name with several people that we know.

The sales rep was very helpful and courteous and all that was expected has happened. We received our cards and the urn in the time he said it would come. We are pleased and happy we made the right choice with the Neptune Society.

Everyone at our Neptune Society in Fort Myers, FL was very caring, informative, and knowledgeable about every aspect of the cremation of my brother. They explained every step of what we would need to do. I highly recommend the Neptune Society to anyone looking for first class service.

All staff was extremely polite and helpful. Sensitive to the topic yet very professional. Thank you Charles, Darrell and Patty in Ventura for assisting me in retrieving my loved ones remains in such a rushed short notice. Due to the 101 closure I was took the train to Ventura and although my plan seemed a little crazy everyone was very supportive and clearly understood how much it meant to me and my family. Thank you again on behalf of myself, my daughter and the rest of the family.

My only complaint is, I'm only 57 and they sent me the Urn in the mail without telling me that was part of the deal! I assumed my loved ones would get the "cherry box" and the urn once I had passed!! Now I have to keep this huge box around for the next 20 or 30 plus years??? I was told that a copy of the "Paperwork" was going to be sent to me, nothing else! I WAS SHOCKED WHEN THE HEAVY BOX ARRIVED!!! CAN I SEND IT BACK?

Very happy with my decision, that was what I was looking but never found any reliable company that I could trust. I thank my friend that provide me with the information to contact you guys. Thank you very much.

Death Cert - I had called. I was not happy with the race described. I called and left messages on the 800 number to correct it and no response. The time of death was also incorrect and it will have to stay that way. No callbacks. Not very satisfied this time.

Very professional, even though there was a payment mistake, they still completed my Mother's cremation. Still waiting for the refund, expected to hit my bank by Monday 01/22/18. Thanks for your services during this difficult time.

This is my second experience for the services of Neptune. The first was easy. The second was comforting and caring from Ms Amy **. She was very compassionate to my needs for my mother at the hardest time in my life. Neptune is lucky to have her as part of their team.

I have never been in a situation having to make decisions for a loved one. The care and detailed understanding and sense of comfort I received from Neptune Society was outstanding. I can’t say during this most difficult time I didn’t have anyone or place to help me move forward than Neptune Society

The young man from Neptune Society that came out four years ago was delightful. He explained everything very thoroughly to us and we decided that this was the way to go. I bought two cremation packets from them for my husband and myself. My husband died November 20th and the nursing home called Neptune and they came right out and took care of everything. They were wonderful. I saw one of their reps when we went to pick up my husband's remains and he was a very nice man. His mother had just passed away so he knew what I was feeling. He was very personable and it was a nice experience. 1-800-NEPTUNE made it so easy and it really worked, just like the man that sold it to me said it would.

The Neptune Society corporate customer service office reached out to me and processed a refund for the unused merchandise package after receiving this review.

Using Neptune Society's preplanning services has been reassuring and a great relief. My wife passed away just before midnight of Thanksgiving. I called their receptionist at 2:00 AM, and it was very nice. The next morning, Thanksgiving morning, they called me and set up an appointment. I wanted the service to be done by Sunday and our rep assured me that he'd get it done by then and he did. He also took care of everything in terms of ashes.

My friend Randy ** sadly passed away November 7th. His wife Donna who is also a very close friend was so distraught, I needed to help with the cremation arrangements. I was treated so kindly and respectfully. I would truly recommend Neptune Society. Thank you all sincerely.

My representative was Carrie **. Throughout this entire process, Carrie was patient, caring and understanding. She was sensitive to the fact that I had lost a loved one and walked me through everything that I needed to do and explained everything thoroughly. She made the experience as painless and as easy as possible. When I picked up my grandmother's remains, I was able to meet Carrie in person and thank her. We were very satisfied with the quality of the products we purchased from the marketplace. The only suggestion I would make is to have a little more flexibility to adjust the graphics on the products. The image I received was a little distorted.

Do not use this company. They refuse to stop calling asking for services and donations. We used them for a memorial service for my mother and deeply regret it. No respect, once you let them in they refuse to stop contacting. Brings back awful memories of a bad day and a horrible service as well. Beware! Wish I never ever contacted them in the first place!

Our hospice called Neptune on our behalf as per my wife's wishes. The two men who came to our home on Nov 20 2017 at approx 3:15 am, were very kind, gentle and professional. The counselor at Neptune Sherman Oaks, Ca, whose name is Carolyn, was kind and helpful without pushing products which we appreciated very much. Unfortunately, since this death happened on Thanksgiving week and we wanted to witness the cremation, things were backed up and the cremation didn't happen for 15 days. Other than that, we couldn't have asked for more!

Mr. ** in the Ft Myers office could not have been more comforting and supportive. I had a list of questions and concerns which he addressed completely. I was able to make decisions that were not only comfortable for me, but that were unquestionably correct. He said he would be available at any time for more questions and was! Thank you Neptune!

My mom purchased a Neptune Society over 25 years ago. My brother and I have had complete peace of mind for all these years and our recent loss justified our confidence in the Neptune Society. One call started the procedure and every step was handled quickly and efficiently with guidance for us along the way. I already had a policy for myself, but this experience convinced my husband to purchase one for himself.

John ** and his staff guided my family through the difficult process of the arrangements for a loved one. Answered all our questions in a timely manner. John worked with the physician to obtain the death certificates. He called daily and kept us informed of each step in the process from cremation thru transportation and confirmation that the urn had reached the out of state burial site.

This is a thank you to Mr. Brent ** and the others at the Neptune Society in Lynnwood, Washington for the timely and thorough service and help that many including my family have little experience and knowledge. All the many questions we had were answered and many answers were given to things we didn't even know about. At the same time this was given with sympathy and kindness in our time of sadness.

We set a time to pickup our Mothers remains. When asked to identify the information on the cremation box, the information was for another person other than my Mom. We were asked to come back in about an hour. When we returned we were presented with another box with the correct information on it. After signing for the remains we were then told that Neptune Society believes in full disclosure. We were then told that our Mother's remains were given to another family, who had her for two days. The person we were working with was very apologetic about the whole mishap.

Sheila **, Funeral Director and supporting office staff performed an invaluable service to me and my family with the utmost professionalism, care and support. I cannot thank everyone enough for this spectacular performance! Hats off to a job well done!

My parents also had been part of the Neptune group and I was impressed with the service Neptune provided. As I moved from Arizona to Oregon, I was denied service by the organization I had belonged to, so called Neptune and have been very satisfied with the smooth transition.

My father purchased a plan many years ago, and unfortunately, due to the original office being sold, his paperwork could not be located. Mr. ** was amazing in dealing with this challenging situation. I would definitely recommend the Neptune Society - I was very impressed with the level of professionalism and care I received - Mr. ** was wonderful.

I was very pressed with my Neptune representative; she was knowledgeable and personable, and extremely helpful. Although I have a limited income at present, I was relieved to find that I could afford to be responsible in this regard!

My experience dealing with Darrell ** of Santa Barbara over the past two weeks has been exceptional. He has been tremendously responsive and helpful in all dealings with my father's passing. Not only is this remarkable by itself, but this all took place during the Santa Barbara/Ventura Thomas fire. Darrell never missed a beat in the midst of it all.

My father moved out of state, and when he died, we had a hard time getting the state of origin office to communicate to the new state office. We waited nearly 6 hours for his body to be picked up, with no direct communication. He died the Saturday before Thanksgiving so things were even more delayed due to the holiday and less staffing all around. He was taken to a funeral home that had problems with their crematorium and had to then be taken to another city for cremation... 12 days after he died. The computer system for forms was not streamlined state-to-state so we had problems getting forms signed. The staff at our local Neptune Society was wonderful... but they were working with a frustrating system that left a lot to be desired.

My family's experience with the Neptune Society simply could not have been better. There were some logistical difficulties in our case, and our location manager Jim ** went out of his way to help us. Truly above and beyond. Plus, all of our dealings with Jim and the other Neptune personnel embodied tremendous compassion and kindness, along with being efficient in the extreme. We are very grateful for all of this, and feel ourselves lucky to have chosen Neptune for help in our trying times.

Four years ago, I heard about Neptune Society from a friend. They have such a good reputation and I was very impressed with the lady who came out and talked to us about it. We paid $2500 and I know that there are places that are less and places that are more, but there was something about Neptune Society. My husband and I had a big thing off of both of our minds at that time and they're very good. It seemed like everything would be taken care of, and it was. They did everything they said they would do.

Neptune was wonderful and my husband was more impressed than anybody I know. When I found the paperwork that my dad had paid for his cremation, I called Neptune right away and they were wonderful. They took care of everything, picked up my dad, took him to the Neptune Society and it rolled smoothly from then on. Alejandro, the guy we worked with, was wonderful. He was right there, very attentive and very consoling. It was genuine care and personalized. We went to All Souls Church and Alejandro handled everything there. He told everybody what to do and he was very patient in the way he talks which was very soothing. And then, we went to Fort Logan for the 21-gun salute and he was also right on top of everything. He's a great person and needs a raise. I have recommended them to my friends all over. I'm going to pre-plan my stuff for my children and use Neptune Society due to the way it was handled in my father's case.

Per a mail notice regarding pre-planning for cremation, my husband and I attended an informational seminar last Monday, Nov. 20, 2017. Another rep. was supposed to come at the end of this presentation, but never did. We still found the information satisfactory, and agreed to a more in-depth meeting at our home this past Monday, Nov. 27, appt. at 2:30. Re. never showed up, or called. At 2:55PM, I called the original seminar presenter and left a message that no one came. Deedee called back next day, Tuesday morning, at 9:45AM, saying home rep. "tried to call, but our voice-mailbox was full". NOT!!!

I was very moved by the compassion I was shown during the most difficult time in my life (Death of my husband, James). Samantha ** was my arrangement counselor & she was not only very helpful explaining everything, she was so caring about it, as if I was the only person she was dealing with! We used Neptune Society when my mother passed & I knew from that experience that I would deal with Neptune Society for future needs! Thank you for everything, I could not have ask for more!

I have used Neptune Society twice in the past. Back in 2011, my father passed away and I didn't know what to do. Neptune Society had a fire sale so I got a hold of them, made arrangements for him and it worked out well. The Neptune team gave the information I needed and they were pretty patient. I'm not the best with figures, so the local rep, Glen, spent a lot of time helping me understand this math. He even went a step further and got my husband's military separation record for us since we also bought a policy for ourselves. Since I knew what I wanted, I went with a basic package. I brought in a couple of friends that signed up as well such as my girlfriend and her husband.

My parents bought what I thought were the services that Neptune Society provided in 1978 so we used that when my father passed away recently. Their services were professional and reasonable. Also, they followed through with the death certificate. They did my father’s request to spread his ashes over the ocean and it was a good experience under those circumstances. However, we were under the impression that all the services were paid for, but apparently, that's not the case. They never charged for the service portion until it's required. Most folks should realize that if you purchase a membership, it's not the entire cost. Other than that, it's been a fine experience.

Very kind and helpful, during this very difficult time for me. I was amazed at the timely return of my husband's ashes. Also the necessary certificates that I needed. The Palm Harbor staff was compassionate and professional. Thank you so very much.

Brent ** was great! He went out of his way to give us above and beyond service. Took his time in explaining all our options with kindness and compassion. I would recommend Neptune to anyone. Thanks for the great customer service.

My aunt said she was going to live to 100 but she didn’t quite make it. After her passing, I was the one that had the opportunity to clean out her apartment and settle some things. Neptune Society took care of the cremation and they’ve got a terrible location. They're just off of the highway and if you exit where you think they are, you’ve already passed them. You got to do a little loop-the-loop to get back there.