Neptune Society Reviews

The Neptune representative was very patient with me, waiting for many months for me to be ready to commit to the purchase of a package. She never pressured me and volunteered to drive down here from Portland to close the deal! Very happy with the service and feel confident everything will be carried out as promised.

Neptune Society came to our American legion and asked to speak in one of our meetings, so we let them come in and gave a spiel at our private meeting. There were four of us who liked the way they told us and liked the person giving the views of the Neptune Society. Then he asked us if we want to learn more about it, and invited us to come to a luncheon. And so, we did. We went down to the Red Lobster, had a free meal and learned a lot more about it there. After that, we invited them to our home and we filled out the papers and everything in private. They were very courteous and overly helpful. They did everything very well. It was a good experience with Neptune Society.

I cannot make a comment on the service because I am still alive. Suzanne (My Salesperson) was very good. However the Account Receivable Dept. seem to be lacking. It is hard for them to do what I was expecting. So far I have contacted them 3 times. I did receive a letter stating my payoff and I had 3 days from the date the letter was written to do so. Who knows what will happen this week.

My mother and sister were very impressed with the dignity and respect that Neptune Society showed my family. Neptune draped my father in the American flag and they were also very solemn and compassionate, which my mom and sister appreciated very much. It was very easy for them to decide what they wanted to do and just get it done. My mother is also on Neptune's international plan. So, there's a card that's been sent to us and we can just call the number on it and everything would be taken care of. The biggest thing for my mom and then for me and my sister now, knowing that my mother is also on their plan, is everything is done. We don't have to act in this whirlwind of chaos.

My husband and I were planning our final arrangements and I had a friend who had used The Neptune Society and was impressed at how easy and complete the arrangements were. Yasmin ** was our representative and she was very thorough and knowledgeable. We found the experience very positive and were pleased with everything.

The initial presentation was clear, succinct and done beautifully by Matti **. It was important to us to enroll in the program and Neptune Society made it a simple procedure at a reasonable cost. Thank you.

I was truly pleased with the courteous and humble service we received from each member of the Neptune Society. So impressed by their personal attention to details when my uncle passed away, that I purchased a plan for myself.

My husband and I met with your associate. We learned about the services you offer... We had been thinking about what our children would do about our "remains". The presentation was professional yet personable... After all was discussed and questions asked, we were pleasantly surprised with the cost. We therefore, selected your services and are pleased with options you have.

We just joined Neptune. It has brought us peace of mind that we are helping eliminate some burden on our kids. Feel relieved. Elaine ** that came over was very helpful and made everything so simple. It was easy to understand and simple to sign up!!! We are telling our family about Neptune.

The sales representative that visited me, Joel **, was super efficient, helpful and seemed quite knowledgeable re the Neptune Society execution of my last wish: Scattering at sea. Although this is quite a sad decision and one that I have always dreaded making, he made it easy and stress free.

I, like many of my age peers have been putting off making our own final arrangements thinking there is plenty of time. Guess what? You don't!! I was fortunate enough to have received a flyer in the mail for a FREE lunch and presentation from the Neptune Society. At first, I went for the FREE lunch, but then I figured, this would be a good time to take a look and see what I should have set up years ago, so my children wouldn't have to make my arrangements. I am glad I went, I met Brad **, a very pleasant guy and he put on a thorough presentation about Cremation. To my surprise, I paid way too much for my wife's arrangements, just about a year ago.

From start to finish my experience was very positive. I the Neptune Society came highly recommended to me and I was not in the least bit disappointed. In return I too would recommend their services to anyone considering pre-paid arrangements. Their reputation is well deserved.

I want to tell the world about my experience of signing up with Neptune. It was fast and easy to sign the papers. I was explained every thing about the procedure and the price and I really liked the idea. So I say thank you Neptune for the opportunity and I will recommend you to others.

My Aunt passed away suddenly. She was Mentally Handicapped. We had everything paid for except the cost of cremation. We could not afford the cost that the funeral home was charging us, and Neptune Society cost was great and she is at rest now.

In my time of mourning, I had to make some difficult decisions about cremation. Ren was very comforting and reassuring that everything would be handled with respect to my daughter. I would definitely recommend Neptune Society to everyone.

My mother is 99 and has pre-planning service with Neptune Society and they have been so good and kind to her. So when my husband died suddenly, I decided to go with them since I had the experience with them and I knew the process. The people were wonderful and they really went out their way to help me. But reading all of these disclaimers and stuff right after my husband had passed away really upset me especially some paragraphs that sat me over the top. There should be another way to word it. Other than that, It's a comfort to know that when my mother passes, it's done and I don't have to worry about filling out 10 to 12 pages that I did with my husband.

My husband Richard recently passed away on 4/6/17. Mr. **, funeral director, was very kind, informative, and answered all my questions promptly. My family and I were very impressed on how everything was handled and graveside service was excellent. I received all my documents in a timely manner, and he was very kind and supportive at all times. Thank you.

I've worked with Neptune Society twice now for my father and for my stepmom, and they're wonderful. My father prearranged and prepaid their burial with Neptune Society in the 90's. So I followed what he told me to do. The first time, I had to drive with my stepmom all the way to Jacksonville when my dad died but they were great. The second time, when my stepmom passed away and I was calling Neptune, they were able to come to my home because one of their representatives lives nearby, so I didn’t have to drive all the way to Jacksonville. They had me sign the cremation permit, some final papers, death certificate, how many I needed, and just stuff that the state controls the cost. That made it easier because I work and had a lot to do in just a couple of days.

I like the setup of everything. My friend, who went with them did the pre-planning. They had a very good experience, just doing the pre-planning. So, when I did it, I went in there and I shopped for two others that were similar pricing. But it was the compassion of both ladies that were there. There were two of them that I worked with and they were very helpful with everything. They were very nice and personable when I talked with them. I really enjoyed working with them with this horrible time.

My parents lived in Florida and they bought a cremation package almost 20 years ago. They bought it from National Cremation which Neptune was linked to. My dad passed away two years ago and I moved my mom up to Ohio. When she passed, hospice took the card and they were the one who found out who we called here in Ohio in the Columbus area. It was a very good and positive with the Neptune Society staff. Don was the first contact that I got the day that my mom passed away. Within a couple of hours, he called me, gave me a lot of information and sent me his business card. I dealt with him throughout the whole experience and he'd been very good. He was very thorough, kind and prompt. Everything he told me he would do, he got done. He also said to me whoever bought this package really did a good thing because he said the price doubled since my parents bought it.

I was very impressed by the way this was all handled. I had my doubts about this program going into it. My father bought into it for himself, so I remained skeptical. I called Neptune after his death, and throughout the whole process, I received excellent service and accurate information all within a very professional manner. Kathy, from the Palm Harbor location, was great to work with during my difficult times. It is because of their level of excellence that I have bought a plan for myself. My experience with them was enough to sell me on getting my own plan. Thank you Neptune!!

Both of the times that I had to deal with Neptune Society were prearranged. I'm in California and they were in Las Vegas. So, we did everything over the phone. They were very nice and efficient. My father prearranged it and I like the convenience of having everything taken care of when it does happen. They made it very easy and comfortable. I was really happy with it.

My father had previously made arrangements with the Neptune Society and when he recently passed, the Neptune Society took care of every aspect of the process. I spoke to a representative prior to his passing and made sure everything was in order and they took over from there. Everything was done in a professional manner and the staff was invaluable in assisting me in this process. When I arrived to collect his remains, I continued to be treated with kindness and compassion from the entire staff. It was a pleasure to do business with this company.

My husband was looking for a cremation plan and we got a hold of Neptune Society. They came out to the house and they were very polite and professional. We signed up for a plan and it was very affordable. Also, if we needed to make payments, we could have done that and they take care of everything from picking up, taking to the cremation place, calling social security and getting all that started. It was very helpful in all those things that they did. Everyone that I've talked to have been very nice and helpful. If I needed anything, I call them. They're a very nice company and they made the whole heartbreaking process a lot better.

Called three times between 8:30AM and 10AM trying to get advance arrangements for my wife with terminal illness who suddenly became much worse while in Orlando area. Pam ** and Trina could not get anyone in their office in Altamonte Springs to assist me as I was willing to drive there to complete arrangements. They would not or could not understand or accommodate my situation, and repeatedly stated they would have someone get back to me. The funeral director did contact me but when I explained my wife had not yet died she terminated the call. After 2 1/2 hours of waiting I called back only to be told again there was no way I could be assisted. After further heated discussion Trina said "I will not continue this conversation and we will not help you" and hung up.

My husband had a lady from Neptune Society come here and he talked to her, then agreed to use them. He bought the plan and paid the lady. When my husband died, they did exactly what they were supposed to do and we were very satisfied. They did an excellent job.

Account pay in full: Agent, did not have full info i.e., could have arranged with life insurance money, instead I had to make numerous calls to figure out how to rectify. Brought in my box, 1st visit, it had my name on it, I asked if it would make a difference/a box is a box. When ready to finalize and pick up, he told me he didn't have it. Notes he made on his "file" did not coincide with my notes. When asked how many pounds of ash (roughly speaking) would my husband produce, he told me since my husband was 250 pounds (he was wasted to 125 with his cancer), "Probably..." I stopped him right there. He would deliver my husband to the National Cemetery for Military burial, with all the mis/no information, I picked him up myself. Happy to pick him up, as I was able to fill his box with many mementos. (He did not EVEN suggest this.)

Very pleased with the presentation to Neptune. Our coordinator was very knowledgeable and friendly. The whole experience was wonderful, and we are happy that our end times are taken care of, and our children will not have to deal with this.

Enjoyed the group presentation vs one on one. Able to hear others concerns and questions. Presentation was well done and answered all our questions. Nice to have final arrangements planned. Was comfortable with making an appt to commit. Very nice memento kit. Appreciate monthly pay plan.

My father signed up for and used Neptune Society. After he passed away, we had somebody that handled all of the associated tasks and everything was handled very well with Neptune Society. They were empathetic but no pricing was discussed because everything was prepaid. It was comforting to know that they were going to take care of everything and I didn't really have to do much of anything other than to call them and tell them that my dad has passed away.

Due to the uniqueness of our situation, I dealt with Jason long distance. ABOVE AND BEYOND. Jason and his entire staff went to the extremes to make sure that our family was treated with the utmost respect, kindness and dignity in dealing with the death of my sister's husband. This was over the Christmas Holidays and yet they were always available for us! Not to go unmentioned is how diplomatically numerous situations were handled with intruding 'drama makers'!

First experience was when my husband died in February 2017. Very impressed with the professional and compassion shown to me and my family, so decided to take care of my own cremation by a prepaid plan. Would recommend Neptune Society to anyone.

I had been thinking of taking care of my end of life business for decades. I had checked out the Neptune Society online many times. When they called, it was the right time. Everything was carefully explained, I felt no pressure (other than from myself). I feel confident that my body will be responsibly and respectfully taken care of and my children will feel support from the Society. I have recommended the Neptune Society to many friends.

We have had a Neptune contract for 12 or 14 years now. My husband passed away 4 weeks ago and our contract with Neptune was carried out to the fullest. His body was picked up from the nursing home, cremated and ashes delivered to me in less than 3 weeks. The only thing I was not prepared for was having to pay the cost of delivering his ashes to my home. I think this cost should have been covered by the contract. All in all it was as good experience as could be ask for during a stressful time.

My parents purchased contracts from Neptune when they lived in Arizona and because they had lived in Iowa and then we're in Arizona and didn't know where they were going to end up due to their health and that my sisters and I live in different states, they purchased the national contract. My father passed on January 17th. It truly was just one call and compared to other people who talked about their parent or loved one being placed in a zipped up bag, Neptune Society handled it with so much more dignity and respect. When they asked us to step out, they had dad placed on the gurney that was totally covered with a beautiful pearl keg. He was covered with a drape that was also embroidered. We were allowed to say our goodbyes. Then he was covered with a pearl keg and it was handled just so well.

Reverend Jim ** is the most sensitive and compassionate person! He has an excellent listening ear and shares such useful information in order to make the best decisions. Why leave this matter to your loved ones who are already grieving and distraught? I love the concept (Cremation Services) and am pleased and proud I made my arrangements myself. By the way, I am a healthy person!

My mother took advantage of Neptune's preplanning services and she did it early on. Sheila was very nice. We met a couple of times and the rest was over the phone. She brought the ashes to me here at work because I work so much. My mom had everything taken care of and working with Neptune was so easy, they were great and quick. All I did was make the phone call and they all took care of the rest.

My mom and dad bought a pre-planning service package from Neptune Society. I like that it made it easier for me and my mom when my dad passed. It was all taken care of and paid for so that was nice. They had the boxes that they wanted, which just made it easier as we didn't have to think through all of the little decisions. That was helpful to me because my mom was checked out. Also, their customer service was professional and answered all our questions. They did a great job, they got what we needed right away and they were fast. The girl there was very accommodating and all the staff were nice too.

Many years ago I signed up for Neptune Society. That's when we were living in the South land. We moved to the Central coast about a couple of years and my husband signed up for it too which I'm thankful that he did when he was still here. My husband passed away in the hospital and they called me to tell me of his passing. I had been prepared for something like this but it was still very abrupt to face the reality. I called my son because he was in the office. He called me up and I said, "Come pick me up. We need to go to the hospital." I grabbed the folder where all my husband's paperwork was and we went to the hospital. I'm glad that I did gave it to my son to carry because we gave them to the people at the hospital. They, in turn, contacted the local mortuary who in turn contacted Neptune. So, that was taken care of for us. I was extremely thankful that that was one thing we didn't have to do.

When my grandmother passed away about 10 years ago, she wanted Neptune Society and that's what happened with her. My dad had always said he wanted the same thing. I dealt mainly with Don and he was just incredible. He was very, very helpful and professional and kind throughout the whole process. I am very thankful to him, personally.

A doctor at Stanford Hospital in Palo Alto, California mentioned Neptune Society to me when my father passed away. But, Neptune took a long while to get here because the police were on the scene and they took charge of everything. Also, my doctor had to be contacted and that took a while so it took a lot of time to get everything acknowledged, that Neptune Society was registered and the doctor would sign. They had not ever experienced Neptune Society so they were not familiar with it. So it wasn't the fault of Neptune Society that it took so long. But the whole procedure from the time that my father died and I made decisions took close to three hours before Neptune came to pick him up and then when he was gone from here. That big delay and having my father dead on the floor and waiting for them was a very uncomfortable time to have.

Over the years my wife had talked with her friend whose husband owned a funeral home and my wife always wanted to be cremated. So she had an idea of what it cost to go through a regular funeral home. Then we got an advertisement in the mail about Neptune Society and decided to call and see what the deal was. Mr. ** came out and explained everything. The service was what we were looking for and the price was reasonable so we signed up. My wife decided from the time we signed up until she died in February that it needed to have a memorial service. So then we sat down and ordered the announcement. And Neptune Society really just have to get the announcement in the obituary.

My parents signed up with Neptune Society many years ago. I like that everything was already set up and that I didn't have to do anything at all. We just called them and they took care of everything. Their reps were very courteous and very thoughtful. Everything was great.

I investigated Neptune and I liked what I found so I decided to go with them. I had a good sales rep that walked me through the process and told me how it would all work. The rep also put together a package for me. I was very pleased with the presentation and decided to purchase the policy. When my father passed about a month and a half ago, the people there were extremely helpful and did a great job. It only took me a few minutes or half hour in their office to sign the appropriate papers. When I met with them, they gave me the options of what to do with my father's ashes. That's when they told me about the Navy thing which we didn't know about before. We just know the spread at sea. So they've explained that to me and that's how I know my father would have liked.

My dad signed up with Neptune Society and we heard very good things about them. My dad spent a bunch of time researching it and so before my mom passed, he told me about Neptune. I knew my mom wanted to have a sea spreading and I thought Neptune was known for that. It was a hazy time and Neptune made it very easy. They were professional, and everybody was courteous, kind, and respectful of the moment. I'm very pleased with them and I would highly recommend them to anybody.

My parents had Neptune Society. Neptune has a good name and as far as I can tell, my parents were happy with it. The people that I dealt with there were very good and informative. They came to the house and helped me take care of everything. I had some questions and they went over everything very well. When I wanted some additional things done at the cemetery, they helped me find people that did what I wanted them to do. Everything that they said they were gonna do was done and very nicely. We've availed of their pre-planning services. I have mine and my husband's all arranged. I was pleased with everything and would recommend them and as a matter of fact a few people have already said that they thought it was nice and they are thinking about it.

Neptune Society called me and I decided to go with them because I've always heard good things about them. The representatives came to the house and we went through from there. It was for pre-planning services as I didn't want our kids to have to go through that. Overall, everyone from Neptune was very kind and helpful.

Your rep. should be a Notary. My wife and I both had to purchase the cremation box, that we didn't need or want. We were told the box couldn't be separated. We had no choice but to purchase the box.

My mother purchased a pre-arranged cremation through a National Cremation Society and they got bought by Neptune Society. Their rep was very helpful and he delivered my mother's remains to the house here. So, it was a good experience. Their pre-planned service was very helpful for me. We didn't have to discuss what we're going to do. My mother and stepfather had already taken care of everything. So it was a burden relieved.

The employees, especially Jaye was so easy to work with to complete the paperwork and start the process of my husband's Cremation. I would recommend the Neptune Society to anyone who has to make the arrangements for the final goodbye.

I would give Neptune Society five stars. They were wonderful to work with and we appreciate everything they did. My family had a wonderful service and everything was handled and done in a professional manner with heartfelt love.

I was very pleased with the service provided by the Neptune Society when my mother had unexpectedly passed away. They were very sympathetic and knew how to walk me through a process I was not familiar with. Very affordable also. Great staff.

Kathleen was very helpful while answering all our questions about the services provided. We travel outside the country and having the service outside the US was important to us. She made the entire process very easy and pleasant. Thanks Kathleen. You helped our entire family because of these preparations.

My parents made the arrangements for themselves with Neptune Society. My mom died first six years ago, then my dad just died in January. We just had to fulfill the transaction once they passed away and that was getting them cremated. The Jacksonville office was the most killer office to work with and were great. The lady that we dealt with was very good and followed up with us. Everything was first class all the way. Both my sister and I were extremely impressed and I would recommend these people to anybody. I'm also going to tell my step-kids about them and I'll be set up the same way.

I did not remember agreeing to an automatic payment plan when I signed up for services. On March 7, I went into my Neptune account online and made a payment using my debit card. When checking my bank account, I noticed more than one debit to Neptune. I contacted the payment service to get the debit card payment refunded, and was told there was nothing that could be done. I then called the Neptune billing office, and the agent I spoke with advised that he would have his manager contact the PSN processing center to get a refund issued. It has taken a few days, but I have found the refund in pending transactions on my bank account. My faith in the Neptune Society has been restored!

I've used the cremation service three times now. I find them very courteous, prompt, and affordable. Providing all the necessary paperwork needed. I would and have recommended them to anyone needing their services.

Always a difficult day time dealing with final arrangements for a loved one. Yet Neptune Society, especially Mrs. Sheila **, made it as smooth as possible. Prompt, respectful, and complete dignity are the best words to describe Neptune's handling of my mother's final disposition. They have my highest recommendation.

I was provided an overview of the services provided, their costs and option for payment of same. The representative was very informative, personal, earnest and a gentleman. I will continue to recommend this service to others.

My mother signed up with Neptune Society and I executed her decision. I was skeptical because I hadn't been in contact them. I knew what my mother's wishes were and I really didn't know what to expect when I started the ball rolling, but Neptune Society was wonderful. They explained the process and there were no issues. They are excellent.

My husband passed away suddenly Feb. 9th. It is now March 8th and I still do not have his remains or his death certificates. There has been one excuse after the other. For one of the largest cremation companies in the US they should provide better service and should be more prepared for dealing with Canadian customers. I would never deal with this company again. They do not return calls or respond in a timely manner to emails. Just how am I supposed to deal with this. They suggested I come down to the office. That is 1300 miles away from where I live. The issues go on and on. Too many to list here.

I found Neptune Society online. It was convenient since it was close by, and they were very responsive. All of my interactions with their team were great. They handled it wonderfully. In fact, I plan to use Neptune in pre-planning my own cremation.

I was trying to help a friend of mine find a place, and we went to Neptune Society. From the moment we walked in there, they made us feel very comfortable. They were concerned in how people feel when they lost someone they love. The receptionist was as sweet as she could be, and Chris walked us through everything. He gave us his cell phone number and told us to call many times. He answered all our questions, and if he didn't know something, he got right back to us with it. I would go back if I ever needed to and hope to God I don't need to for a long time or ever do it in a row. I would go back to Chris again. He was fantastic. The service went well and everybody made sure everything went well. They did an awesome job, I can't ask for more.

It was all very hard and emotional for us when my mom died after a long illness and I don't have a lot of patience for things not going okay. But Sammie was always there and really helped a lot. Everything was seamless and I've recommended them to several people.

My mother was elderly. She was starting to deal with Alzheimer's and we knew her health was going downhill. And she had utilized Neptune Society to kind of set things up prior to her passing. But never having to deal with a death that close that you're having to plan everything, I don't know what my brother and I would have done because this was totally new waters for us to have to try to swim. And having a lot of things planned out and taken care of, made it so much easier that there was less chances of mistakes or problems, and we were just able to go and deal with the moment, the grieving, and the family. At the time that was more important to us.

My daughter took care of all the arrangements with Trident for my deceased husband's cremation. The staff at the Fremont location acted very unprofessional. Once she gave her debit card number to pay off my husband's account and then they sent thru the required signed paperwork (which my daughter sent back very promptly), they were very slow in any action my daughter tried to communicate with them for. Emails went unanswered, she had to resend them. Phone call messages were left and many times she had to call and recall again. They FINALLY sent my husband's cremains to the family home one month later after he was cremated. And then there were errors in doing this process. I will never refer this company to anyone I know.

I was very dissatisfied. The person we dealt with, I suppose in an effort to be cheerful, was completely unprofessional and inappropriate. I have continued to receive emails despite asking not to be contacted. I'm not sure we had a choice, but if we did, I wish we'd found another entity.

Once I notified Neptune Society of my loss, the staff was there to answer my questions, to guide me through the process of notifications and give me the options for the final processing of the Neptune Society options. I also have the program and have all of the confidence in the support that my Children will receive upon my passing. Obviously it was a difficult process, but I knew I always had a source to call for any questions I might have. I'm extremely satisfied with the Neptune Society program.

My mother passed away rather suddenly, and I had to rush from Seattle to the Twin Cities to make arrangements. I was upset and overwhelmed in those moments. Abby at Neptune was responsive, thorough and attentive. She did not pressure me to make extraneous decisions and seemed concerned about my well-being. I found the pricing affordable and would recommend Neptune to others.

Paula ** in Palatine, IL, was very compassionate and helpful. We didn't need the services of a full funeral home, the expense seemed quite high, so this option was very comforting. We were pleasantly surprised to see the vessel that our father's ashes were placed in. It was very beautiful and dignified. Paula even suggested that we could have 2 separate bags of ashes if we planned to spread his ashes in more than one location. She gave the answers to questions that we didn't even know to ask. I felt that the service was first-rate even though the cost factor was much lower than a typical funeral home. The care we received from Paula was even better than the funeral home we initially contacted, though they were the ones that provided the information on Neptune Society. We just felt much more comfortable and were very glad to have been lead to you.

I asked a friend how things went with Neptune Society and he said fine. His mother had a prepaid kind of arrangement. It's not so much what we like. It's just good for the rest of the family where you say, "Hey, make a phone call and everything is taken care of." The information we got was complete and there's ease in quality and all that kind of thing. As for our total planning, we thought we would prepay.

My dad had signed up with Neptune Society and it was through him that I heard about them. Their team was great. They helped see me through everything and they took control so I appreciate it. They were very good and helpful.

We called Neptune Society and they sent a rep and I was happy with the program that was put out. So far, it worked fine. They've all been wonderful and they had worked so hard with me. Their rep came out the day after my husband passed away and we went through everything together. She took it over and handled it so that I didn't have to worry about anything. I like that there wasn't a lot that I had to do in their pre-planning services. That was the big thing. I would have no qualms about recommending it because it was great. Their rep was just wonderful. Overall, it was easy and she took a load off of me at that time.

In reading these reviews, I realize we are just another victim of the Neptune Society. My father died 25 days ago while visiting in Arizona. After Neptune had possession of his body, we were told it would be 12 days before he could be cremated, which turned into 2 1/2 weeks. We also got a lame excuse why his ashes never showed up at the cemetery -- "sent to the wrong address" and returned to the Mesa office. Perhaps they should have googled the address of the only cemetery in this Montana town.

My mother, sadly, made no final arrangements for herself and also left no insurance to pay for it, so the decision was left to me. My mother-in-law recommended Neptune Society, as she herself has a pkg on herself. It sounded like a great idea; it was affordable for my mom, and when the time came, the details would be already taken care of. My mother passed one week ago today, and I'm here to tell you that I am disheartened and very disappointed in the handling of my mom's arrangements. First, Neptune's driver who picked up the body, Aron **, never called me or my husband when he was leaving with her body from the nursing home. (We had been at the home when she passed, a total of like 6 hrs. We live 5 min from there, and went home to eat etc...and not have to wait another 2 hrs there before someone could arrive.)

My husband died on Dec 8th. The Neptune Society out of Spokane Wa sent the paperwork for his cremation to the wrong address. I had given our p.o. box number to them several times. After our attorney contacted them I finally got the paperwork and the cremation took place almost a month after he passed away. I contacted them a week ago asking for the death certificate and they said they would mail it out last Wednesday. I still have not received it. I am very frustrated. I should not have to be going through this at all.

Our uncle died 4 weeks ago. The uncle had prepaid arrangements with Neptune Society for cremation. They picked up the body on the day he died. Here we are 4 weeks later and the Sherman Oaks, CA office of Neptune will not even speak with us as to the status of his cremation. We cannot plan anything for services or... Also, in regards to estate administration without death certificates or notification to Social Security the administrative issues of dealing with continued payments on Social Security and Pensions Plans are piling up (repayment etc. ).

My daughter and I flew from Fl. to San Fran. Had news my son was on life support. His wife or he made no plans for "death". I have Neptune so, with my help she contacted a rep. She came to the hotel room where we were staying. Lovely woman. So professional with concern. My son was taken off life support 3 days later. Hospital's Organ donation team, just great, so comforting to us. He was cremated.

I like the facts I got about cremation and Neptune. My Neptune cremation plan takes care of me traveling out of state, out of the country including cruises and if we move again to another state. We did our plan and glad it's done.

I regret giving them my name and phone number. I was just looking for prices and information and they will not give over the phone. They would not stop calling me to the point where I felt harassed and stalked by their salespeople. I finally told them I would report them and the calls stopped, but the mailing started. We ended up choosing All-States Cremation because they actually told us their prices (and they are easy to find on their website). They were half the price of Neptune just look up Neptune's problems with the State of Colorado for cheating consumers.

I got great information, no pressure and treated with respect.

I cannot believe what these yokels have put me through. I called for information as in printed material. I got at least four calls from a gentleman. I returned 2 of those, stating that I was looking for written material, as in a brochure. Apparently, you have to set an appointment for that & I was unusually busy & out of town. I don't want to purchase anything, I am exploring options. Today, I got a call months after first contact, they would have a rep in the area so I set an appointment. Then 2 hours later, I get a call from a gentleman who makes a false statement about my previous experience, then asks if I am really interested. WTF? I am not really interested this is why I am going to let a strange person into my home? He proceeds to tell me about the killer traffic. I guess I will be looking elsewhere for my final arrangements & I guess that reef will remain with 2 less containers! Very unprofessional.

While researching cremation options tried to contact this company. They requested callback number, that triggered relentless barrage of hard sell calls. When I blocked their local number they put my number on a robocalling system which is now also blocked but continues to call me multiple times daily.

Southern Cal Neptune -- stay away. These people don't know what they are doing. My father died on April Fool's Day and he must have been a fool to pay these people money. I will give Neptune the fact that it took 5 days for the LA County M.E. to release the body, so it really is more like 4 weeks. The latest was yesterday when "the ashes have been shipped and you will have them tomorrow." That would be today, but wait -- "Oh the mailman came late yesterday"-- so the ashes are STILL AT NEPTUNE. All I can say is I have never been invited to a funeral more than a month after someone died. The management of the company should be fired.

I was lied to from the start from the sales person. Was told that I would be able to be cremated in Madison WI even with the office in Milwaukee. They sold the Neptune in WI to a funeral home. We were never told. They charge twice as much do to this and now they say I have to have a company take my or my husband's body to Milwaukee for cremation. When I try to contact them they will not work with me. I would like a full refund from them.

Neptune... when they are selling the policy they will tell you "yes, no need to worry, EVERY THING is taken care of". When you or your spouse pass on all the details are done. Neptune will pick up the body from anywhere in the world, transport it to the nearest crematorium... the ashes will be dispensed per the deceased instructions as stated here. My husband passed, unexpectedly, yesterday. I gave the hospital his Neptune card... nurse came back 15-30 min. later... said our town was not a pick-up area! When I and a friend with me since I was too upset told her what the terms were, she made another call... 1 or so hour later she came back said she was told she had spoken to a "new" employee, our town was within a nearby (1 and half hours away) pickup. They would do the transport. This was 7:30 AM. At 3-4 PM same day I received a phone call... I needed to come over there (1 1/2 hr drive) to sign papers before they could cremate him!

In preparation for a death I do not fear, I phoned the Neptune Society of Northern California and spoke with a woman named Sharon. I told her I had questions and that I did not require a face to face meeting. Sharon was appropriately polite and receptive, and answered questions to the best of her ability. When my questions were answered, I kindly thanked her and told her I had all the information I needed. But Sharon wasn't ready to let me go. She then proceeded, more enthusiastically than anything else she had explained, to tell me about what was basically a death 'sale', telling me that if I latched onto the present going price (sale), my children and grandchildren could be covered under the same sale and would get to be cremated for free if they died before me! Wow!! What a deal, Sharon!

I have been reading some of the negative reviews for this company. Our experience with this company was wonderful. My father-in-law had Neptune pre-arranged service and when he passed (3-2012), all we had to do was call the phone number & within just a few hours, someone from a local mortuary was here to take care of his body. We live 125 miles away from the local office of Neptune and this was late at night that all of this was achieved. We felt that they handled everything very. Death certificate & copies were mailed to us within a few days as well. My husband did have to make an appointment to pick up his father's ashes, but just assumed that was a normal procedure. They would have shipped the ashes to our location as well, but my husband wanted to pick them up. Planning on purchasing the same service for my husband and myself.

My father passed away Dec. of 2015. Almost two months later have not received the death certificates we paid for. Family cannot conduct any financial or legal affairs for our father. Everything we try to do requires a death certificate. We called the Vegas Neptune Society repeatedly and no one can answer as to why. Now they must be tired of us because now they won't even return my call.

Every two weeks I receive mails from this company asking me to "Protect Your Veteran's Benefits". First the source of contacts is either bad or they don't care. I am not a veteran. Second I contact them, told them I am not a veteran, nor am I interested in their services. I requested they stop sending me information. I am still receiving letters every two weeks. I called again and get a voice mail, no one is ever in the Austin office. I would never trust this business with a loved one's remains.

I was contacted yesterday by a sales lady saying she wanted to drop off some info. I agreed, but later changed my mind and called her back. Her number that appeared on my caller I.D. turned out to be no longer in service as reported by Verizon wireless. I went to the Neptune Society web contact page and instead of a telephone number they published "FD #1359". Whatever that is?

My Dad passed away in July of this year. He had a Neptune Society cremation plan. The Austin, TX branch was wonderful. They took care of everything including sending my Dad's remains to the Summerfield, FL branch so we could bury him in FL where we live. The Summerfield office only has one employee according to the person I spoke to on the phone. I wanted to pick up the urn on the way to the cemetery because we live over an hour away.

This is a terrible company. They left my father at the coroner's office for over 2 weeks when he should have been picked up after one day. ** was too lazy to go get him. No one from Neptune called me or did anything to find out what was happening. They just forgot about me and my family. I have tried talking to ** but no one will return my calls. Do not trust this corporation with your money or your loved ones. They do not care.

I have read over some of the negative reviews about Neptune Society and I completely disagree. Many of the comments are years old and people are complaining about ridiculous things. I understand that stress is high when we lose a loved one, but I get sick of people taking time out only to complain about something, but never taking time to give credit where credit is due! Neptune Society handled my Uncle's and Mother's death with great dignity and compassion. My mom purchased her plan over 10 years ago and everything went exactly as expected. When she passed peacefully at home, all we did was call the company and someone was here in around 2 hours.

I had a wonderful experience with the staff here in Arizona. Keep up the good work.

I interviewed for a sales position with the Neptune Society. The sales team gets their leads when you request information from their website and the 3 million pieces of mail they send out every month. Note: These are their sales leads. The manager told me that it is important to call "leads" (you) at least 50 times. The manager stated that when a sales representative goes out to see consumers, their consumers never research or look into competitors. Compare 2-3 plans, compare apples to apples and don't sign just because a representative of any company is in your home. If you keep receiving phone calls, mail and email from a company, call the company and tell them to stop and remove you from all lists. As a consumer and one who looks out for my 75 year old mom, when one asks for information, that is what one is requesting... not being bombarded with a relentless amount of annoying phone calls.

We joined because the link with the DAV sounded good. But, I think the urn provided is cheap, a small wooden box inside a larger box for keeping it on the shelf. I think for the money paid it is simply too much for too little. It also creeps me out having my urn (if you want to call the box that) in the house. Oh, hey, want to see my urn? I can say that to my neighbors now. I think my wife and I made a mistake in getting into this. I am going to see if I can cancel this and get our money back.

Back in 1983, my uncle George paid a small fee for a membership to the Neptune Society 49 West Merrick Road Freeport, NY 11520. A nice letter from Director Emanuel Weintraub and Director Dr. Charles H. Denning, JR is in the file. They knew he was discharged from the military and said "VA benefits may cover our cremation service." Well, here I am 32 years later, my uncle is in a Nursing home in NJ and the home asked about what to do should he pass away. I pulled out the file and of course the Neptune Society has a nice website and boasts "Since 1973." Well, of course there is no longer any office in NY or NJ; so, I called the office near me in Portland, OR. Again, as I expected, there is no connection to the money collected in NY back in 1983, end of story.

All we got for my dad was a urn and cremation. Didn't help us with anything or guide as to where to get help. Went to pick up the remains after 9 business days and they didn't even have them. Had to wait two hours for the remains to arrive. Had to ask for the paperwork for a veterans headstone, which the VA pays for but we weren't told that either. In the end we got my mom's contract canceled and money back because she doesn't want her kids to go through what she had to go through. Even though they say you can't cancel, stay with it and go up the line and demand.

I am British and signed up with Neptune in Santa Barbara as they told me it was international. My wife died and my family wanted me back in UK. International is lies, after paying out all that cash I now find that I do not have coverage back in UK.

I would like to thank your organization for the emotional and professional support rendered to me and my family at this time of grief. Thanks a lot!

Be careful when signing a contract with Neptune Society. They neglected to tell you that if you move and do not take travel insurance ($474.00), they will not fulfill the contract. When we took out our policy, we were told as long as Neptune was in the area, it would be taken care of. Now they say since the address is more than 75 miles from where we signed up, we would have to pay $474.00 for services.

These people keep calling me. I have asked them to stop that I am not interested in their service but they continue to harass me at least 2 times every day.