Neptune Society Reviews

We were impressed with how promptly Jane ** responded to our inquiry at the Neptune website. She was very professional and explained everything. We want our funeral arrangements to be easy for our family. The cost will only go up so we are saving money in the long run.

My sister found Neptune Society after my dad passed away. Since my dad was a veteran, we wanted to be sure it was someone that handles veteran stuff. Their rep, Mark, secured everything for the cremation. He was very kind, very understanding, very professional and very compassionate. They took care of everything for us and it was done very beautifully. It's a big thing when you have to go through that but with Neptune Society, it was a comforting experience. They did an amazing job and I would highly recommend them.

Would strongly recommend Neptune Society to family and friends. Guided me through every step of the process with sensitivity, caring and professionalism. I am deeply grateful to the entire Albuquerque team. Thank you so much.

Staff was amazing. So understanding and let me go through everything at my pace. The extra things that were offered were perfect for my situation. Thank you for your kindness and care of my loved one.

Our family worked with Laura at Neptune. Guided me through every step of the way. Laura was kind enough to drive my husband's remains out to me. Very personal and empathetic care. I would highly recommend Neptune.

Ms. ** & Ms. ** were extremely professional & courteous. I felt at ease & confident in having Neptune Society handle my mother’s body. The process was explained, they followed up, & overall I couldn’t have had a better experience considering the circumstances.

Very professional, caring, understanding. Mr. Alvin ** could not have been more gracious in explaining the process and taking care of all procedures while compassionately understanding the hurt this posed for our family. I want to thank Mr. ** and all of the staff at the Paramus Neptune Society. God Bless You All.

Everything that I've read about Neptune Society was all very good. Then, their salesman, who was very personable, came out, talked to me, made me feel comfortable and explained everything to me in detail. I then decided that they were the way to go. I got the package as well as the cherry chest with the urn. It feels good to know that everything's all set and that nobody's going to be inconvenienced the time I pass.

Rachel sold my wife and I pre-need cremation plans. Her approach and behavior during this interaction were fine. As she said we would, we received each a wooden box containing the biodegradable urn and assorted paperwork. These were shipped to each of us individually. They arrived within the time frame discussed about ten days ago. However, one of the wooden boxes arrived in damaged condition apparently during shipping. So we called Rachel and left her a message requesting she get back to us so we could determine how to get it replaced. She has never called us back so what action should we take now? We feel that it is appropriate we not accept damaged merchandise.

I am very pleased with Neptune Society and Sara **'s help and services. After the sudden death of my brother, Sara helped me through every step, during this difficult, complicated time in my life. I came back to Neptune Society, after my Mother's passing, 4 years ago. I greatly appreciated their help, services, and professionalism. I felt great confidence and comfort in returning to Neptune Society again.

When I signed up, I gave the representative my address including my apartment number. Apt. 208. Whoever inputted the information from the application to your computer, neglected to copy the apartment number. So... when you sent the “box”, it did not arrive on time. In fact, without the apartment number, it could not be delivered. It was a big hassle until it was finally delivered. The box had to go to the post office for delivery since there was no apartment number. This is such a small detail that became important. Here I sign up with this wonderful company to take care of my remains and save my daughters from additional stress when I die... AND some low level employee goofs! What can I think???? Please just add “Apartment 208” to my mailing label. No need to call and apologize. It is done. It is over with.

Beth ** was the representative for Neptune and she was amazing!! I received my box and instructions in a few days and it really eased my mind to know everything is taken care of for my family. I will recommend Neptune Society to everyone!

My husband fell, got a brain bleed was showing positive signs daily towards improving and all of a sudden we went from talking about rehab to hospice and he died the next day. All in all it was 7 days. I had not made any arrangements because it was sudden. I called the Neptune Society and they were more than nice and took care of everything for me. Everything was done. All I had to do was sign papers and not worry. Thank you Neptune Society.

My experience in settling my wishes for cremation was a very professional and satisfying decision. It takes a huge burden off of my children's hands. Michelle ** is a great representative of Neptune and extremely thorough in describing all that is covered under the contract. My mind is at peace knowing I'm in your care. Thank you.

The loss of my 30 year old daughter was more than any mother should have to bear. How do you plan for that? I asked myself? From the moment a representative came to our home to speak with us until we picked up our daughter's remains the individualized attention was outstanding. Sheila was by far a light in a very dim room.

My parents purchased a cremation plan from Neptune Society. When my stepfather passed away, we had to go through the process of having his remains taken care of. Neptune Society was very respectful and very kind, and they seemed organized. They had all the details figured out and they answered all of our questions. Everything was very smooth.

When my father passed I called Neptune (Indianapolis) and they told me over the phone that I would not be able to use my father's prearranged service if I wanted to have a service for him at a church. I asked them if they would refund his $2000 and they said he could get $400 refunded. I felt my father deserved a service so I arranged this with another funeral home who could provide the honors that he deserved. Neptune refused to transfer any of the $2000 that my father already paid unless I paid his account balance of $1100.00... Even then they would only transfer $900 to the funeral home... Even after they took $2000 from my father they wanted to get an additional profit from me if I graciously paid his account balance. They also refused to refund the $400 that was originally promised. I'm very disappointed.

I had a fabulous experience with Neptune Society. Cindy was absolutely heaven-sent. She was the person who I personally interacted with and she was just awesome. She was great from the very beginning to the very end. She was so sweet and when I went to pick up my dad's ashes, she had the candle going and Kleenex, and she was just very, very, very compassionate and sweet. It was just so easy. I just made one phone call, literally.

Paula ** went beyond the call of duty to get my husband's death certificate out. She voluntarily stayed late one evening to do so. Her speaking voice was so gentle and soothing as she told me what the procedures would be. The booklet she sent was a life-line, telling me exactly what and when and how to do the necessary chores when there is a death. Thank you, Paula!

Julie provided excellent service. She was personable, attentive, flexible, understanding AND was able to obtain our loved one's remains sooner than expected (in time for her memorial service). Our family would definitely recommend Neptune Society, specifically Julie, to care for their loved one.

My partner heard about Neptune Society and had one representative come out to the house to explain it and she liked it. I never met anybody in Neptune that wasn’t so gracious, ready to help and loving towards my partner by doing everything that they could to make her comfortable. They were careful with her and the people that came out to take care of her were wonderful. She loved every one of them which was the important thing. I would highly recommend Neptune.

OMG where do I start. My mom passed away Sept. 2, 2017. I called Neptune Society Sacramento, Ca. because I had used them in Fresno on my uncle and sister. They made it easy. This one has been a nightmare. My mom wasn't cremated till after 22 of September. I call on that Friday because I was leaving the country. And was told she hadn't been cremated. All the paper work was wrong. Even though I corrected it. It was still wrong. My daughter went to pick up the urn and paper work. And she told them that it was all wrong. My daughter took all the stuff home and waited until I got back home. It was very upsetting for her. The lady blamed the hospital... I called the hospital and inquired about what was actually written. And they said Sept 2, 2017 @ 9:14 pm. The death certificate said Sept 3, 2017 at 8:30.

I understand a lot of charges on my bill, but there are a few that I truly don't get. $95.00 for a cardboard box in addition to the cost of $60.00 for a temporary container. Had I not been exhausted, as well as stressed to my limits, I would not of paid almost 100.00 for a cardboard box that is now in the garbage in New Orleans. $150.00 for a 24 hour helpline? I was not asked if I felt I would need this service. Again this would be a charge I could do without. Preparation of the obituary. I understand it's customary for the funeral service to write the obituary. In this case, I wrote the obituary, and submitted it to the home. Maybe a discount would be appropriate in these types of situations?

At a time of deep bereavement, Amy was a calm and straightforward presence who made my family's experience a positive one. I will not hesitate to recommend the Neptune Society to others because their customer service was great. Unfortunately, my family has experienced poor service at other funeral homes. Thank you Neptune Society!

It's been 20+ days with very little progress. I'm nervous, frustrated, embarrassed, bitter. Corrections I submitted on the worksheet on or around Oct. 1st, weren't changed and were submitted for filing with Santa Clara County DOHS, resulting in an erroneous Certified Death Certificate being issued. Your staff was notified on Oct. 13th when I was finally able to obtain the four that I originally ordered through you. OMG! This is taking much longer than Mike originally said it would. His words to me were, "do you want it fast or do you want it done well?" "Well" I responded. I have nothing to show for all this time except empty promises.

My mother was in the process of dying and my daughter went online. She found Neptune online, called them and they got right back to her. She felt led and she just picked them. It turned out that I had talked with my great aunt and uncle about Neptune as we were in the process, it hadn’t been paid for yet. They too had purchased Neptune. My interaction with their team was wonderful. It was very straightforward and informative. It was a very difficult time and it was handled very nicely. Plus, the cost was amazing. It was a peaceful experience.

No one wants to think that they would have to experience a loss in the family, but if you find yourself searching for a place to help you with these kinds of needs I would highly recommend Neptune Society. Sherry ** in the Spokane office was so great to work with. She cares about her clients' needs and genuinely loves people. All of the people I spoke with at the Spokane office were so kind and helpful.

We've worked with the Neptune Society out of Golden Valley 2 different times and both were wonderful experiences. They handled all the busy work and made sure all details were covered, relieving us of so much stress.

I looked at a lot of cremation service providers and Neptune Society has the same price as everybody else. It wasn’t less expensive, but it was the best choice. Their rep did a stunning job of explaining it all without pressuring us to do anything and I felt like it included the things that we needed. He had a very nice presentation folder that made it very clear. We went through the preplanning service with him and he explained what the benefits were. We asked a lot of questions and he had answers for all of them.

Neptune Society provided peace of mind at a time when I needed it the most. It was wonderful to be able to make one phone call and know that everything was going to be taken care of. The communication from the funeral director was much appreciated and very timely. I was kept aware of each step along the way. I highly recommend this service.

Non negotiable cost. Hard pill to swallow that about half of the cost of cremation was for container that wouldn't fit in our shared niche in columbarium. 2nd but less troubling was the varying discount for veterans from time to time (seemed to be used as enticement to buy)...

My mother chose Neptune Society among other cremation service providers and had it in her files. Because of her, I’ve interacted with their team for the first time and they were fantastic. The preplanning service was all done and all we had to do was bring in the basic material. They made it so easy and they were very comforting.

I have been a member since 2009 when I joined in Seattle Washington. Three years ago I married and moved to Bullhead City, AZ. My wife did not have this coverage. After trying to join thru Seattle office was transferred to Arizona. The rep from Lake Havasu City, AZ His name is Bob **. His attention to detail and professional courtesy was very well received. While neither of us have used the final product {obviously} I feel confident we will be pleased.

I visited several local companies to compare programs and costs, to provide my children the security of knowing our affairs were in order. I was amazed at the differences. The staff at Neptune answered all my questions including questions no one else would. The price and benefits cannot be beaten!

My mind is now at ease knowing that my children will not be burdened by the cost of my funeral. The Neptune Society representative was attentive to my needs and concerns–extremely well informed–and gave the impression of actually caring. The process was quick and within a couple of weeks I had received my funeral coverage policy and all of the paperwork as was promised. I would and do recommend the Neptune Society to all my friends, family and people that I know. (Kudos to them.)

I can highly recommend the Neptune facility in Paramus, NJ. Mr. Alvin ** handled the entire transaction in a very professional, kind and compassionate way. Jack passed away while visiting his son in NJ, but his residence was here with me in CA. Alvin kept in regular contact with me, helping with the necessary paperwork and many other issues. We are still in contact because Alvin will let me know when the vessel with my husband's ashes leaves from Pompano Beach, FL. Alvin ** is the greatest! I can highly recommend him.

My wife and I had experience with her Dad and younger brother purchasing services from The Neptune Society. The way they took care of everything during such a difficult time made it an easy choice for us to go within pre-planning our funeral arrangements.

Carrie ** took care of all my family needs as it related to my father's unexpected death. She was personable, caring, thorough, and most importantly, she took care of everything in a timely manner, given our stressful situation. Thank you Carrie! Appreciate everything you did for us.

Although the program seems to be very complete and the agents very knowledgeable and respectful there is no way I can write a true and accurate review until I have used program. Of course then I won’t be able to read, write, talk or fill out questionnaires. But so far at this stage of the program and my life I am very pleased and have recommended it to other family members.

Bought the cremation services for end of life. Sonnie, the salesperson, knew the answers when we asked and was very pleasant during the whole process. It just made sense to go this route when the time is here. So much easier and cheaper also than the casket process.

We were incredibly happy with all the personnel (Patrick **) at Neptune. They helped us, guided us, and were there to support us on every finite detail in planning for our father's internment. I can't say enough of good things about them- we will use them again.

My dad was a veteran and his friend in the Armed Services recommended Neptune Society. Their rep, Russ, came to the house and talked with my parents. Neptune Society was a veteran thing that’s why my dad liked it. After my dad passed, the hospital called Neptune Society. I called the rep later because we wanted to know what the next steps were and he was extremely nice. We ended up going down and meeting with him and he was very relaxed and comfortable. I also like the whole program. It would be something I would look into for myself and my husband.

I was treated with the most kindest, respectful, and compassion. I had never had any dealings with cremation. Rhen went above and beyond to make sure all my questions were answered to the fullest. I felt very comfortable with my son’s remains being taken care by Neptune. If cremation is your choice I would Highly recommend Neptune Society and I would definitely request Rhen as my Funeral Director.

I have dealt with the Palm Harbor office and Kathleen ** twice this year. I could not ask for better service or compassion than what Kathy has shown to me. Always very professional and open to helping even after all of the arrangements are taken care of. I know I can call anytime for advice or help. A wonderful group of people and I cannot thank the Neptune Society enough for being there for me.

My mother had everything set up and paid for with Neptune Society so when she passed away, all we had to do was make a phone call. We already had her funeral arrangements set up. They were helpful and took care of everything that needed to be done. I dealt mostly with Chris and she was great.

My son was killed by a motorist that was not paying attention to pedestrian traffic. In my time of need and suffering, they made it clear and comforting that they would take care of him with dignity and care. The process was easy and the compassion was evident. Thank you for the help.

Could not have been happier. Bought the service in 2006 & I was very impressed with the service Brent gave me on the death of my husband George. I have recommend Neptune Society to my sister (who has purchased) & to many friends & now I'm very glad to know firsthand of the wonderful service you provide. I have no complaints. Thank you so much is all I can say.

I contacted the Neptune Society via email, and was called by a representative in a timely manner. We agreed on a time to meet, and I spent an hour with him. He was professional and knowledgeable, and answered my questions clearly. It is a huge relief to have this end of life issue settled with a reputable company. Thank you!

My family and I were treated with the utmost respect and dignity. Our desires and needs were met with kindness and warmth. I felt like the gentleman handling everything was more like a family member than a funeral Director. Thank you everyone.

Felicia and the team were outstanding and exceptional. Losing my mom was horrific but Felicia was very caring and helped guide us through the process. We never felt rushed and she accommodated our every request and was very patient and understanding through the process as I kept changing my mind on the urn. She understands customer service and went above and beyond by bringing the cards with the website to the celebration hall on a Saturday without asking. She responded promptly to emails and really treated us well. I would definitely consider this service going forward and have recommended to others based on the experience we had. Thank you.

We just signed all the paperwork for our final care plans with Neptune. Our sales rep was knowledgeable and thorough and the process went smoothly. We are pleased to have made our plans, saving our children the burden of those decisions.

All of my questions were answered in a straightforward manner. Subsequent inquiries were handled likewise promptly. My contact person, Alia ** was very knowledgeable and responded to all of my follow up inquiries in a timely and fully informative manner. I have since received complete documentation including Identification and Travel cards. I would highly recommend this individual and the organization that she skillfully represents to any and all who may feel the need for informative decisions that are required for an end of life plan that gives me total peace of mind. Thank You very much.

Christopher ** recently sold my wife and I Neptune Cremation Services. Christopher was quite helpful in explaining the services available through Neptune. Since my younger brother had also purchased Neptune a number of years ago, It was easier for me to sign up. The greatest knowledge to have at this point is that neither my wife or I need to be worried anymore about how we will be taken care of after our death.

My brother was killed in a car accident and I chose Neptune to have him cremated. They at Neptune in Louisville was awesome! He was professional and kept in touch with me every step of the way and within a week I had my brother's remains back. They even donated an urn to my brother which I never expected. I would highly recommend Neptune to anyone not only for the service but the price was reasonable and the people I spoke with were Fantastic. They made my situation way easier on me!!

I am very happy of my time with, Bobbi **. She was very kind, compassionate and she explained everything to me in a manner which was easy to understand. She answered all of my questions and concerns which was very informative.

When I was confronted with notifying a company to pick up and cremate my son at 1 or 2 o'clock in the morning - having just flown into Tampa, I asked for The Cremation Society. I know they are reliable and not expensive. All I was given was the Neptune Society. You are about 3 times as expensive for the same service. The actual funeral home that did the cremation was passable, the gentleman who actually did the cremation was the most helpful. As I am a retired Hospice Nurse, I am familiar with the process. It is all the same, but the people are what make the difference -- although I do not think it justifies charging 3 times as much.

I wanted information mailed to me. Instead I have had consistent calls to schedule a meeting with a sales rep. I asked to be taken off the call list but the lady named Jessica covering the Santa Barbara area insisted I schedule an appointment then hung up on me when I said, "Please take me off your call list." Better customer service please!

The experience of losing my wife was devastating. My experience with Neptune Society was fortunately exactly what I signed up for so many years ago. Alexa ** was so kind and patient and had all the answers to the many questions that I had. Excellent performance by her and the office staff in Pompano Beach, Florida.

I took advantage of Neptune Society's pre-planning services. They were very helpful and compassionate. They were also empathetic and they explained the pricing. It all worked out very well and my experience was satisfactory.

I was so pleased with my talk to the Neptune representative on the phone. The visit to my home was quick - within a few days of our phone conversation. Our Neptune Rep was kind, sensitive, knowledgeable and patient. I was so pleased with our whole appointment. My Husband and I were so impressed with the professional atmosphere and integrity that we have experienced with the Neptune Society. We feel that we have prepared for the future the best way possible so our daughters will not be burdened when the Lord takes us Home to Heaven. We are SUPER pleased with our whole experience and are so grateful that my brother-in-law shared his great experience with my Husband and I. We have shared with many other people about how wonderful you all are. May you continue to help people with a spirit of excellence.

We used Neptune for my wife's mother. She had wanted to be cremated. And so, Nancy followed through with it and we cremated her mom. When we finished everything, I got a hold of Neptune and set it up. I started making payments for my wife when she passed away in June. And Neptune handled everything. It's amazing how family-friendly and professional they are. I talked with their agent, set it up and then when it came time, they made it so easy. It was no hassle at all, which is what I think is fantastic for people who've already got stress and grief. I would definitely recommend Neptune to anyone. In fact, we have told many family members and friends that talk about cremation. We told them, "Don't even waste your time talking to anyone else. Go straight to Neptune."

My husband and I decided over 15 years ago to make plans for our end of life care, and created our health care directives, and decided on cremation at that time. The Neptune Society was very helpful in the process of decision making, and reasonable in paying for final expenses. My husband became ill this summer, and received Hospice care. Neptune Society then stepped in and made all of the arrangements smooth and calming.

5.0 star rating 8/23/2017. I attended a seminar back in Jan. 2017 for the Neptune Society and I was very impressed by everything that was said. At the time, I bought the plan for myself. When I went home and told my mother, she said to sign her up too. Unfortunately, she passed away in April in the ICU. The Neptune Society was caring and made sure everything went smoothly. Two days later I went in the office to sign some papers. Everything I ordered was done promptly and efficiently. Alexis ** was extremely helpful. I'm glad I'm giving my daughter peace of mind by having all my arrangements prearranged. I highly recommend them.

When I was signing up with the Neptune Society, I was told that I had to fill out the forms a certain way. I have used the name Linda ** for 39 years, and I do not like having my name now listed as Linda **. That is not the name I use. My driver's license and passport have Linda ** on them, and I'm concerned that it will be confusing to others.

My experience with the Neptune staff member who came to my home was a positive one. He was knowledgeable and respectful of what was being discussed. He explained the subject matter clearly and appropriately. Hopefully this will all go as smoothly as described when the time comes. If asked I would recommend their services to my friends and family.

As part of our estate planning my husband and I signed up for Neptune Society, prepaid cremation service several years ago. Having that part of end-of-life planning done took one big piece off the crazy list of things that need to be taken care of when you are in no place to handle lots of decisions and details. The staff was kind and capable, the closing paperwork was simple and the coordination between the local office and California was great.

We were pleased with our representative, the orientation, and time frame from orientation to receiving our materials. There was only one glitch with one kit missing a piece for the picture stand (the ash insert plug). The kit box bottom felt was not attached precisely. QC problem. Why don't we make these in America instead of China?

My father is aging and just celebrated his 90th year of life. He is widowed and has been living with us for over 6 years. We have noticed a gradual decline in his health and needed to understand and prepare for the final moment in his carnal life. The Neptune Society has given us the peace of mind to understand how to properly prepare and deal with one of the most matters in a loved one's life. It all seems daunting, confusing, and stressful when coming to grips with someone passing from life to life, but knowing that it is all covered ahead of time and all we have to do is make a phone call is very reassuring. Thank you.

We found the contract paperwork confusing to read. When we made a change to the coverage, it was extremely hard to follow the changes to the contract and the payment schedule. The representative Brad ** was able, pleasant and accommodating. We both appreciated his services.

I truly was not impressed with the service from the Neptune Society. Not sure why MD Anderson included this facility on their handout for assistance with planning a cremation. I was disappointed. They easily managed to send an urn catalog to me but struggled getting the paperwork to me to sign for my husband's cremation. When they tried to contact me, they called my deceased husband's phone not mine which was the number I gave them. I was told I would get a permit to transport his ashes but that did not happen. I had to follow up to ensure I did get the permit. Still not received. When I picked up his ashes, I was shocked to see the purple bag they were in. The box his ashes were in had a label slapped on it that was crooked.

Clomer is who I dealt with. We used you for my son that died 5 years ago, but knew nothing because my sister took care of it. He was wonderful and worked so hard, on his own time, to make sure we received her ashes in time for her service.

I recently lost my Mother unexpectedly. Truly the hardest days, weeks and now months I've faced but Mom had decided on cremation so we elected to use Neptune and I can sincerely say the Customer Service Pam gave was outstanding. So patient and she made you feel as though you were life long friends. She was prompt, courteous, a good listener, understanding just to mention a few of her qualities. I'd highly recommend Neptune Society to anyone facing making a decision so hard.

I returned to Neptune Society services when my Mom recently passed. I believe I worked with Trina (forgive me if I have forgotten name). Neptune Society had been so good with me when my Dad passed 10 years before. I plan to pre-arrange for my own cremains with Neptune Society so that my children will be the recipients of their tender care.

We were sold a cremation package for 2395.26 each. We signed the papers put in front of us but did not understand that 1135.31 was for a memento chest with biodegradable urn, some thank you cards, a picture frame, and an information book. Shame on us for not fully scrutinizing what we signed for. Had this been fully explained to us we would have never accepted this option. We're stuck with it now. Be careful and read everything that's put before you.

Like many elder citizens, we too were struggling about end of life issues. We had Wills made, property planned distribution, but were not settled with our absolute and inevitable final details. Somehow we met with a Neptune counselor and everything fell smoothly into its proper place. We are happy and so relieved to have those pesky issues beautifully resolved. We heartily commend Neptune to family, friends, and neighbors now.

Neptune Society was amazing when my mom passed away on April16th, 2008. I didnt have to worry about her and I could take care of other things. I am gonna use them for my death!!! Thank you for giving me and my family peace.

My mom had pre-purchased her cremation through the Neptune Service and the process could not have been smoother. Everyone we dealt with was very professional and thoughtful. Jody was assigned as our point person and she was incredibly kind, very helpful in handling everything for us, and was ready to answer any questions that we had. I give Neptune Society the highest rating I can because they truly deserve it.

We worked with Jim **. He was so compassionate and was able to answer every question and take care of anything we needed immediately. When we met him at Great Lakes National Cemetery in Holly, we were looking forward to meeting him.

I've asked them to stop calling but Telemarketers for Neptune Society will Not stop calling me. 602/282-1057 I am also on the DO NOT CALL List. I have filed a complaint. To make matters worse I receive Mail from them addressed to my Father that Died in 2013. PLEASE STOP!!

Was an easy process to go through, would have liked to been told in advance our pictures would be taken at the time of signing paperwork. But, other than that a good experience and we are glad our plans are taken care of.

A friend recommended the Neptune Society when our 26 year old son died unexpectedly two months ago. My friend was very please with the help she received at her husband's death. Julie ** met with our family. She was caring and patient and helpful with the information that we needed and the procedures that were necessary. I will never get over the fact that she stayed 45 minutes after closing for us at the Crematory so that extra family members could view our son. She is a very compassionate person and exceptional employee. And upon viewing our son it went from something that we dreaded to being a wonderful and holy experience. It was a beautiful setting and our son looked so natural. We were all so very pleased and relieved. We were blessed.

Your rep was very professional in what he did. He patiently explained every detail and answered every question. My wife and I have long thought about cremation and finally acted on getting it done, at the proper time. In short, he was an excellent representative for Neptune Society.

Have received several telephone messages from a Barbara ** requesting I call her back... doesn't identify why and acts like a friend. I answered the phone this evening and she hung up. I called her back and told her it is unprofessional the way she calls and fails to identify herself... also, not to call me again. I had wanted cremation information for my husband and myself... but disappointed in the customer service skills or lack thereof in providing information. Will look elsewhere.

PRE-PLANNING CREMATION - I recommend this to everyone I know. Several years ago, my elderly father who was living with my husband and I, handed us a Neptune card when we got home from work. He had pre-paid everything to make it easier for us. And 4 years later, all I had to do was make a phone call. So when my husband was diagnosed with terminal cancer, we pre-paid for his. Again, during the worst day of my life, I gave the ICU nurse my card and she called for me. Since then I have pre-paid my own, so that it will be easier for my niece.

I was very pleased with the kind and sympathetic service I received. Everything was done so professionally and without any glitches. Everything was on the time schedule they indicated. I have already recommended your services to others.

I am thankful for the Neptune Society's assistance with planning the final arrangements for my father. Being a first time planner, the staff were compassionate, and provided step-by-step assistance. Thank you Neptune Society and your amazing staff!

I felt that from the moment I had a conversation with a salesman, this was a hard sale situation, with the added pressure of time constraint due to "special deal". There were questions I had regarding the way the charges were listed; i.e. "merchandise" which was a very large amount. These questions were not answered until I asked several times and refused to take an answer such as "my little bit of commission, paperwork, etc" which in mind is not merchandise. When pressed by the salesman's boss, I was told that the amount quoted under merchandise was there so that it would not be included in the trust, in other words, Neptune could spend it. I don't know if Neptune provides a good service. I suppose I will find out when my mother passes, as she bought her cremation services 20 years ago, when Neptune had a different way of doing things. I cancelled mine because I don't like dishonesty or unethical practices.

I signed up with a representative on June 30, seemed a great guy. I have not received any acknowledgement from Neptune Society. I have phoned, no return call. PLEASE CONTACT ME AS I AM MOVING. PLEASE PROVIDE THE CONTACT NAME AND PHONE OF YOUR REPRESENTATIVE. Thank you.

I live in Southern Oregon, my mother died in Tacoma. I was unable to travel to Tacoma and made all of the arrangements long distance. John ** did an outstanding job working through all the details through telephone, text messages, and email. John made what was a difficult situation easy. He followed up on all the details and we reached a successful conclusion. I had high expectations of the Neptune Society and they were exceeded.

Given the gravity of losing a loved one, I have found that the funeral director and sales representative for the Neptune Society provided the highest quality services that I have come across in a long time. Most importantly, they were respectful of my situation and efficiently carried out the necessary tasks without any worries on my part. Mr. **, the funeral director, kept me apprised of each stage of the process. I had confidence in his expertise and was not disappointed with the result. I definitely recommend this service!!!

My father died recently. It was a horrible and unexpected situation and my family was not prepared. The Neptune Society took care of all of our needs and gave us information on what we needed to do to get everything in order. They were patient, compassionate, and beyond helpful. They made the worst experience of my life bearable. I'm very grateful and I highly recommend this company.

I feel secure and comfortable knowing the Neptune Society is very well established and accredited with the Better Business Bureau. When I spoke by phone with Joe a couple of times he was always helpful and easy to communicate with each time. Once I had decided to choose Neptune, they were flexible in where I could meet with them. Eric did a great job of personally meeting with me and answering any additional questions I had. Both my family and I are very glad I have signed up and made arrangements with the Neptune Society.

The CSR was a very friendly, informative and extremely thorough when representing the Neptune Society's products. She was patient and addressed all our concerns, and was concise with her answers. When I posed a question she could not answer, she called a supervisor to resolved my inquiry. Over all, I was pleased with the way the CSR presented your product, which made our choice to move forward with the purchase of our end of life package easy. Now, my spouse and I have a sense of peace knowing that in our time of need, we will be taken care of and our end of life issues will be handled seamlessly.

I contacted the Neptune Society because I wanted to make sure that my death carried as little periphery damage as possible. My sons both live abroad and I didn't want them to have the added burden of making my final arrangements. I travel a lot and the fact that my remains would be collected and cremated from anywhere in the world is a comfort. The one major complaint I have is that I find it intrusive and objectionable that I have to keep the cremains container in my home. Surely there could be a better arrangement.

In difficult times it is greatly appreciated when someone has the knowledge and ability to take over. Ren was such a person. She saved our family a great deal of sorrow. Thank you for your highly competent management of a very emotional situation. Blessings. Thank you.

I was not expecting such a great group of people. My husband was very ill and it was hard for me to focus on end of life decisions. They walked me thru all the details with such compassion and detail. I would highly recommend them to anyone that plans on cremation.

My experience with the salesperson was very good. She was pleasant, informative, not aggressive. It would have been nice if the final ID cards had arrived more quickly, but I was assured that the temporary ones would "work" if the need arose.

The Neptune Society (Jacksonville, FL) was very helpful. The service was very sensitive to the sudden passing of my husband. They took the time to explain what will happen and who was available to help me and my family at this difficult time. Truly, all I had to do it dial the 800 number and the details were taken care of which provided me with a great deal of comfort. I am very grateful that my family/children will have access to the Neptune Society's services when pass away.

When my mother passed away suddenly in Florida, and myself being located in Chicago, dealing with this situation is already incredibly tragic and difficult. The Neptune Society was incredibly caring, and HELPFUL! I really cannot emphasize how manageable they made a difficult situation, and how they handled everything from beginning to end. I literally don't know how we would have dealt with everything without their services, without Will ** and his incredible staff. Thank you, everyone, for your assistance during this difficult time. I would highly recommend The Neptune Society pre-planning to anyone, and I've been recommending this valuable service to friends, particularly those who have family that live great distances away that they care for.

Some friends of ours had used Neptune Society. We used their pre-planning services, as well. They were very efficient. And their team was very courteous and helpful when we interacted with them.

Our experience was great. Dave was very nice to work with. I referred three people who also bought plans through him. I was told I would receive $50.00 per referral which I have yet to receive. When can I expect that? Would definitely recommend Dave and the Neptune Society again!

Our experience with the Neptune Society was our first. However, because of our recommendations, many other family members and friends and co-workers are now leaning toward considering cremation when the time comes. Amy and Ren were great; they explained everything, took the time to answer questions, were available when we called or forgot something, and made us feel that they were there to take care of us. And they did. I know they probably feel like they were just "doing their job" - but in a situation like the death of a loved one, going the extra mile with people who are bewildered at the process means a lot. I highly recommend the Neptune Society. We did not have to worry or make phone calls or visit the coroner or the state vital records office; all of that was taken care of. Thank you, guys, for making a difficult time of life much easier to cope with.

We heard good things about Neptune Society. My significant other did all the research, and once he signed up with them, because we want to be scheduled together, I felt that I had to use the same organization. When Wanda came they talked about my doing it but I had to wait for a while because I need to pay for it. And then Joel called me and we started another nice relationship. He was very kind. He kept on reminding me, calling me to see if I was ready. And then when I was ready, he came over and did a wonderful job signing me up. Joel took down our wishes and he knows exactly what we want and he put it down on our file. However, I don't like getting the urn. That makes me feel dizzy about it. But Joel explained to me that that was necessary. Also, the only thing I haven't received yet is my actual cards. I've been signed up with them since April so I thought I should have them by now. But they're doing a good job and I had a very good experience.

My aunt, who I acquired the Neptune Society for, was at an assisted living. I found out at the last minute that my aunt didn’t have a cremation. The manager of the assisted living had dealt with a couple and Neptune was one of them. He told me to go look at Neptune's website because it was a good way to do the cremation. I did that and put my name in there for contact and it all evolved from there.

I was disappointed when I received my paperwork back from the Neptune Society. I had signed a bunch of papers but the one that they did not return to me was the one with the actual amount that was charged to my credit card. Instead I received some fictitious payment schedule that made it look like I was financing the purchase and was for a different amount than what I actually paid. I understand they have to keep a certain amount in trust but I think I should get a receipt for the actual amount of the transaction. This is not a used car purchase. I expected them to be more up and up than they were. Otherwise, it was ok.

Excellent presentation and great communication from Don ** both in person and every time we called for questions. Program met our needs and gives a sense of relief that our kids will be relieved of responsibility to make difficult decisions.

I'm retired so I had nothing else to do and my wife passed away about a year ago. The cremation service was something that was like at the back burner. When I saw that there was a free lunch being given by Neptune, that got my attention. I decided to go and see what was going on. I listened and asked questions. They gave us questions and even threw out some numbers on what the cost could be. But I didn't make my decision there. There was no pressure and I talked to my son and my daughter-in-law and they said, "Well, whatever you want to do, pop." I thought about it and checked with another place but Neptune seemed to be the right place to go.

When my aunt passed away, we had everything pre-arranged at the funeral home where she was at except for her cremation. The cremation was more than we could afford at the funeral home where she was supposed to be interred at and they suggested we check a few places that might be able to do the cremation at a little bit more in our cost range. We found out about Neptune Society and chose them because of their price and they could cremate and send her to the funeral home where her plot was.

Communication between me and the Neptune staff that I was working with could have been somewhat better. Too often it was necessary for me to initiate phone calls to find out what progress was being made toward closing this case.

The young lady that took care of me was great and I had spoke with her a year ago. And this year I was able to purchase my cremation packet. I did not want my sons to have to worry about it. It put peace of mind for me. That all of my wish will be taking care off and my arrangements. Thank you, Neptune.

I only wish my experience with everyone else I had to deal with could go as well as dealing with the Reno Neptune Society. They were caring, efficient and handled the situation with kindness but also professionalism. At such a sad time, they made the necessity of their services easy.

The person that helped us was so very understanding and patient with us. My mother in-law died and we had to make a quick decision. My husband's cousins were very impatient and unkind. The associate at Neptune, Carolyn ** was understanding about our needs. She made a sad time easier to manage.

Marliys was amazing! She took care of every request and made the process so much easier. She was prompt, courteous and executed the entire process flawlessly! Highly recommended!

My father-in-law recently passed. Our experience overall as was fine. Will was very kind and helpful with questions we had. My only issue is with the label that was put on Bill's container. It was not put on the container straight. This may seem like a small thing and probably is, however, it's bothering me enough to write this. For the next family, please take the time to affix the label straight. Thank you.

In memory of Charles ** I would love to thank all the staff for their time and for their help. I truly believe Neptune Society went way over their time to help me with my services in my father behalf and I would truly would recommend Neptune Society to anyone who needs a great service. They are in my book a triple A CLASS of their selves. Thanks again for your help.

Samantha ** from the Palm Harbor, FL branch was so wonderful and compassionate about every aspect of our loss. She took her time to explain our options and answer all our questions as this was the first death in our family. Highly recommended!

When my father died in 2007 my mom and I went over to Neptune Society because we knew that he had wanted to be cremated. Then she had already pre-paid her whole Neptune Society cremation and urn. I had a wonderful interaction with Neptune with my mother passing away this last March. Tisha was very, very helpful with handling my mom's affairs. Any interaction we had with her was very positive.

I really don't think contacting a family member of a deceased loved one, by text messages is professional at all. Everything that was told to my Parents were not at all the truth. You all should be ashamed of yourselves. I am so disgusted.

This was our family's 2nd experience with Neptune Society and while it's very difficult time, they make it as smooth and professional as possible. Very kind, caring and understanding... No question was a stupid question. Charles went above and beyond and was extremely patient with us. Such a wonderful man... Super warm and professional. Highly recommend the Santa Barbara branch.

The Neptune representative was very patient with me, waiting for many months for me to be ready to commit to the purchase of a package. She never pressured me and volunteered to drive down here from Portland to close the deal! Very happy with the service and feel confident everything will be carried out as promised.

Neptune Society came to our American legion and asked to speak in one of our meetings, so we let them come in and gave a spiel at our private meeting. There were four of us who liked the way they told us and liked the person giving the views of the Neptune Society. Then he asked us if we want to learn more about it, and invited us to come to a luncheon. And so, we did. We went down to the Red Lobster, had a free meal and learned a lot more about it there. After that, we invited them to our home and we filled out the papers and everything in private. They were very courteous and overly helpful. They did everything very well. It was a good experience with Neptune Society.

I cannot make a comment on the service because I am still alive. Suzanne (My Salesperson) was very good. However the Account Receivable Dept. seem to be lacking. It is hard for them to do what I was expecting. So far I have contacted them 3 times. I did receive a letter stating my payoff and I had 3 days from the date the letter was written to do so. Who knows what will happen this week.

My mother and sister were very impressed with the dignity and respect that Neptune Society showed my family. Neptune draped my father in the American flag and they were also very solemn and compassionate, which my mom and sister appreciated very much. It was very easy for them to decide what they wanted to do and just get it done. My mother is also on Neptune's international plan. So, there's a card that's been sent to us and we can just call the number on it and everything would be taken care of. The biggest thing for my mom and then for me and my sister now, knowing that my mother is also on their plan, is everything is done. We don't have to act in this whirlwind of chaos.

My husband and I were planning our final arrangements and I had a friend who had used The Neptune Society and was impressed at how easy and complete the arrangements were. Yasmin ** was our representative and she was very thorough and knowledgeable. We found the experience very positive and were pleased with everything.

The initial presentation was clear, succinct and done beautifully by Matti **. It was important to us to enroll in the program and Neptune Society made it a simple procedure at a reasonable cost. Thank you.

I was truly pleased with the courteous and humble service we received from each member of the Neptune Society. So impressed by their personal attention to details when my uncle passed away, that I purchased a plan for myself.

My husband and I met with your associate. We learned about the services you offer... We had been thinking about what our children would do about our "remains". The presentation was professional yet personable... After all was discussed and questions asked, we were pleasantly surprised with the cost. We therefore, selected your services and are pleased with options you have.

We just joined Neptune. It has brought us peace of mind that we are helping eliminate some burden on our kids. Feel relieved. Elaine ** that came over was very helpful and made everything so simple. It was easy to understand and simple to sign up!!! We are telling our family about Neptune.

The sales representative that visited me, Joel **, was super efficient, helpful and seemed quite knowledgeable re the Neptune Society execution of my last wish: Scattering at sea. Although this is quite a sad decision and one that I have always dreaded making, he made it easy and stress free.

I, like many of my age peers have been putting off making our own final arrangements thinking there is plenty of time. Guess what? You don't!! I was fortunate enough to have received a flyer in the mail for a FREE lunch and presentation from the Neptune Society. At first, I went for the FREE lunch, but then I figured, this would be a good time to take a look and see what I should have set up years ago, so my children wouldn't have to make my arrangements. I am glad I went, I met Brad **, a very pleasant guy and he put on a thorough presentation about Cremation. To my surprise, I paid way too much for my wife's arrangements, just about a year ago.

From start to finish my experience was very positive. I the Neptune Society came highly recommended to me and I was not in the least bit disappointed. In return I too would recommend their services to anyone considering pre-paid arrangements. Their reputation is well deserved.

I want to tell the world about my experience of signing up with Neptune. It was fast and easy to sign the papers. I was explained every thing about the procedure and the price and I really liked the idea. So I say thank you Neptune for the opportunity and I will recommend you to others.

My Aunt passed away suddenly. She was Mentally Handicapped. We had everything paid for except the cost of cremation. We could not afford the cost that the funeral home was charging us, and Neptune Society cost was great and she is at rest now.

In my time of mourning, I had to make some difficult decisions about cremation. Ren was very comforting and reassuring that everything would be handled with respect to my daughter. I would definitely recommend Neptune Society to everyone.

My mother is 99 and has pre-planning service with Neptune Society and they have been so good and kind to her. So when my husband died suddenly, I decided to go with them since I had the experience with them and I knew the process. The people were wonderful and they really went out their way to help me. But reading all of these disclaimers and stuff right after my husband had passed away really upset me especially some paragraphs that sat me over the top. There should be another way to word it. Other than that, It's a comfort to know that when my mother passes, it's done and I don't have to worry about filling out 10 to 12 pages that I did with my husband.

My husband Richard recently passed away on 4/6/17. Mr. **, funeral director, was very kind, informative, and answered all my questions promptly. My family and I were very impressed on how everything was handled and graveside service was excellent. I received all my documents in a timely manner, and he was very kind and supportive at all times. Thank you.

I've worked with Neptune Society twice now for my father and for my stepmom, and they're wonderful. My father prearranged and prepaid their burial with Neptune Society in the 90's. So I followed what he told me to do. The first time, I had to drive with my stepmom all the way to Jacksonville when my dad died but they were great. The second time, when my stepmom passed away and I was calling Neptune, they were able to come to my home because one of their representatives lives nearby, so I didn’t have to drive all the way to Jacksonville. They had me sign the cremation permit, some final papers, death certificate, how many I needed, and just stuff that the state controls the cost. That made it easier because I work and had a lot to do in just a couple of days.

I like the setup of everything. My friend, who went with them did the pre-planning. They had a very good experience, just doing the pre-planning. So, when I did it, I went in there and I shopped for two others that were similar pricing. But it was the compassion of both ladies that were there. There were two of them that I worked with and they were very helpful with everything. They were very nice and personable when I talked with them. I really enjoyed working with them with this horrible time.

My parents lived in Florida and they bought a cremation package almost 20 years ago. They bought it from National Cremation which Neptune was linked to. My dad passed away two years ago and I moved my mom up to Ohio. When she passed, hospice took the card and they were the one who found out who we called here in Ohio in the Columbus area. It was a very good and positive with the Neptune Society staff. Don was the first contact that I got the day that my mom passed away. Within a couple of hours, he called me, gave me a lot of information and sent me his business card. I dealt with him throughout the whole experience and he'd been very good. He was very thorough, kind and prompt. Everything he told me he would do, he got done. He also said to me whoever bought this package really did a good thing because he said the price doubled since my parents bought it.

I was very impressed by the way this was all handled. I had my doubts about this program going into it. My father bought into it for himself, so I remained skeptical. I called Neptune after his death, and throughout the whole process, I received excellent service and accurate information all within a very professional manner. Kathy, from the Palm Harbor location, was great to work with during my difficult times. It is because of their level of excellence that I have bought a plan for myself. My experience with them was enough to sell me on getting my own plan. Thank you Neptune!!

Both of the times that I had to deal with Neptune Society were prearranged. I'm in California and they were in Las Vegas. So, we did everything over the phone. They were very nice and efficient. My father prearranged it and I like the convenience of having everything taken care of when it does happen. They made it very easy and comfortable. I was really happy with it.

My father had previously made arrangements with the Neptune Society and when he recently passed, the Neptune Society took care of every aspect of the process. I spoke to a representative prior to his passing and made sure everything was in order and they took over from there. Everything was done in a professional manner and the staff was invaluable in assisting me in this process. When I arrived to collect his remains, I continued to be treated with kindness and compassion from the entire staff. It was a pleasure to do business with this company.

My husband was looking for a cremation plan and we got a hold of Neptune Society. They came out to the house and they were very polite and professional. We signed up for a plan and it was very affordable. Also, if we needed to make payments, we could have done that and they take care of everything from picking up, taking to the cremation place, calling social security and getting all that started. It was very helpful in all those things that they did. Everyone that I've talked to have been very nice and helpful. If I needed anything, I call them. They're a very nice company and they made the whole heartbreaking process a lot better.

Called three times between 8:30AM and 10AM trying to get advance arrangements for my wife with terminal illness who suddenly became much worse while in Orlando area. Pam ** and Trina could not get anyone in their office in Altamonte Springs to assist me as I was willing to drive there to complete arrangements. They would not or could not understand or accommodate my situation, and repeatedly stated they would have someone get back to me. The funeral director did contact me but when I explained my wife had not yet died she terminated the call. After 2 1/2 hours of waiting I called back only to be told again there was no way I could be assisted. After further heated discussion Trina said "I will not continue this conversation and we will not help you" and hung up.

My husband had a lady from Neptune Society come here and he talked to her, then agreed to use them. He bought the plan and paid the lady. When my husband died, they did exactly what they were supposed to do and we were very satisfied. They did an excellent job.

Account pay in full: Agent, did not have full info i.e., could have arranged with life insurance money, instead I had to make numerous calls to figure out how to rectify. Brought in my box, 1st visit, it had my name on it, I asked if it would make a difference/a box is a box. When ready to finalize and pick up, he told me he didn't have it. Notes he made on his "file" did not coincide with my notes. When asked how many pounds of ash (roughly speaking) would my husband produce, he told me since my husband was 250 pounds (he was wasted to 125 with his cancer), "Probably..." I stopped him right there. He would deliver my husband to the National Cemetery for Military burial, with all the mis/no information, I picked him up myself. Happy to pick him up, as I was able to fill his box with many mementos. (He did not EVEN suggest this.)

Very pleased with the presentation to Neptune. Our coordinator was very knowledgeable and friendly. The whole experience was wonderful, and we are happy that our end times are taken care of, and our children will not have to deal with this.

Enjoyed the group presentation vs one on one. Able to hear others concerns and questions. Presentation was well done and answered all our questions. Nice to have final arrangements planned. Was comfortable with making an appt to commit. Very nice memento kit. Appreciate monthly pay plan.

My father signed up for and used Neptune Society. After he passed away, we had somebody that handled all of the associated tasks and everything was handled very well with Neptune Society. They were empathetic but no pricing was discussed because everything was prepaid. It was comforting to know that they were going to take care of everything and I didn't really have to do much of anything other than to call them and tell them that my dad has passed away.

Due to the uniqueness of our situation, I dealt with Jason long distance. ABOVE AND BEYOND. Jason and his entire staff went to the extremes to make sure that our family was treated with the utmost respect, kindness and dignity in dealing with the death of my sister's husband. This was over the Christmas Holidays and yet they were always available for us! Not to go unmentioned is how diplomatically numerous situations were handled with intruding 'drama makers'!