Neptune Society Reviews

The following may apply to Florida only and is not about services promised. It is about the misleading way the Neptune Society chooses to display the “Total Cost” for their services. I chose a zero percent payment plan for myself and my wife. Unfortunately, my wife will pass away before the total payment for services will be rendered. In advance of her death, I contacted the Neptune Society to obtain the balance due. Since the TOTAL SALES PRICE, is indicated on Page 1 of the contract. You can imagine my surprise when I was quoted a balance DOUBLE that amount. It turns out that the TOTAL SALES PRICE on page 1 IS MISLEADING AND IS NOT the TOTAL SALES PRICE! To get the Total Sales Price you have to go 4 pages into the same contract to get ANOTHER Total Sales Price and ADD PAGE 1 AND 4 TOGETHER!

The company staff is completely insensitive and totally incompetent. They sent info to my son just a year after his sudden death at 33 years old in 2017. Now they are sending info to my husband who died in Dec. 2015. Really? They are dead and you are sending them cremation information. Wow. Your database/marketing staff must be completely clueless. Thanks for the reminder that they died. Your company is awful.

Well since this is an ongoing thing I guess I am not suppose to write a review till it's over. But I want to tell anyone reading this that I am so sorry if your loved one has died to this horrible Corona Virus like mine did. The problem we are having is that every time we call they can not give us any information as to where my mother is.. if she has been cremated and are so rude that one young man told me to get a lawyer and they could find out for me. They have had her body since they took it away Jan.30th and now it's March and we have paid and still nothing. Don't let them lose your loved one. Because certainly nobody knows. I wont be satisfied till I see her body again.. This is horrible.

I called Neptune to prearrange my cremation. I know people that had used them in the past and they seemed to have a good reputation. I was subject to high pressure sales. It was the end of July and I was told that if I didn't sign before August 1st I would be charged interest on the balance not paid. So I signed online. A friend also called neptune a month after I did and was also told she had to hurry and sign or the prices were going up Sept. 1. I was sent a price list, but it wasn't easy to follow.

Jacksonville, FL. My parents set up this service many years ago and when the time came to use it things were so smooth. It was very comforting not to have to worry about this during such a trying time in our lives. I thank Emily and everyone involved for such wonderful, professional, caring service.

Neptune keeps mailing us information for my husband's dead brother, nearly on his birthday, to make matters worse. He never lived here so we don't know how you got our mailing information but we are thankful these mailers haven't gone to his mother. This is worse than telemarketing and needs to stop.

Great customer service. Lori was able to answer all our questions. She even let us know of special boxes offered to veterans and other benefits. In the time of quarantine she was a breath of fresh air.

**Update to top it off! Came home to find a note still in the box saying to fill the picture frame with some ashes and guess what's not done! This whole experience has been a ** show and someone should not have to go through this after losing a loved one. Absolutely unprofessional and unorganized. They had my Stepfather (Jeff **) for 17 days! First excuse was doctor didn't sign the death certificate when I called to check up on the progress. It had already been 9 days since he passed away and no one seemed to notice they are storing a body with no signed death certificate. Then once I started calling every day it still took another 8 days until he was ready to be picked up and not to mention we told them when we would be coming and he was still not ready as they thought we had the box in which we gave them at the viewing/visitation. No one knows what's going on and they seem not to care one bit!

Neptune Society was a loving gift from my parents. During my mother's final days, just knowing that they would be there to help was a relief. After she died, Adam at Neptune Society was available right away to answer questions and advise me on what would be done for me and what I would need to do. Everything was paid for, and in the following days, Adam was readily available if I had a question. All of his help relieved a lot of stress.

Very good service and communication at a tough time. They took care of everything in a caring and professional manner. When a death in the family happens, you're in a fog for a while and they help you navigate all the things you need to do. I highly recommend using them in your time of need.

I was happy to have gotten the Neptune Society to take care of my Beloved Dad's passing, and follow through to the end. Of course, because of the pandemic, and the situation in NYC & NJ, this was hard.

During this pandemic, when family and friends cannot come together to mourn and travel is nearly impossible, Roger at Neptune in Fort Myers made the arrangements for my mother's cremation as easy as possible. He also quickly sent us the death certificates and an urn with her ashes. Neptune was the best choice for us at this time.

I was referred to this company by a friend, that stated she had a 100% ideal experience with this company. While it was prior to the COVID-19 crisis, I understand that, but given the post body preparation experience I had, I was deeply frustrated and not in any way comforted. As to the preparation of the bodies, I applaud the company, while on the other hand, when I picked up the remains, the staff treated me like a “diseased customer”. They had me verify my license through a glass door, I am a hearing impaired veteran, and their dispositions, particularly of the elderly woman that assisted me through a glass door, was DEPLORABLE!

When my dad died I really had no idea what to do. I had never been in charge of a funeral before. Joe at the Neptune Society was so much help. He walked me through the process and was there for any questions I had. It took a huge weight off my shoulders at a really difficult time.

My wife Donna’s cremation - Everything was okay until I did not get notified of her date to be cremated. I would like to have been more in thought and prayers that day. Instead, I learned about it four days after the fact. Otherwise I was totally satisfied.

Michael ** was assigned to my husband's cremation. Michael was very courteous, calming and reassuring in a time when I needed all the above; he even gave me his cellphone number. He made the process as easy as possible for me, trying to simplify all aspects, calling only when necessary, and telling me that there is no stupid question and to please call whenever I had any questions at all. Everything has been handled expeditiously and we are awaiting DFW National Cemetery's reopening due to the COVID-19 pandemic for a final tribute.

I was impressed with how long the gentleman took to explain everything about signing up for this service. Have taken advantage of your service before, and you made everything so simple in a time when my thought patterns were compromised.

We trusted The Neptune Society with both of my Aunts' cremations. They died 9 days apart. Even though we are in the middle of a pandemic, Dan always took the time to answer my questions and was always professional and reassuring. I would definitely recommend The Neptune Society with any future needs.

I have contacted you twice about that box you sent me. I told you I did not want it, you told me it came with the package. I asked if it could be exchanged, or donated, or ???. I still have not heard from you.

When my wife passed, in our home, after a three-month struggle with pancreatic cancer, I knew only that I wanted to do for her as I knew she and I agreed we both wanted, to have her remains cremated. I had received solicitations from the Neptune Society over the years, so I knew the Neptune Society were undertakers specializing in cremation. Subsequent services on their part, always delivered with courtesy and compassion, were most helpful in the face of the tragedy of losing the partner with whom I had spent three-quarters of my life.

I went with Neptune Society but a couple of days afterwards, I cancelled my contract and I went with a different company. The first time I was introduced to this cremation was a little over a year before I met with the guy from Neptune, and I had kept the paperwork. I went to the presentation which was fine. I did sign up, but I had gone to this other presentation where I found a better deal. They were substantially less expensive for the same product. I saved over $1,000. You can cancel with Neptune within a month, and I did it early on. They did help me out and they didn't make it difficult to cancel, and I did get my refund recently. They said it could take up to 90 days, but it didn't. Then I was concerned about the Coronavirus making it even longer, but it turned out I did get it back.

Downers Grove, IL. I had used their service twice within year & half of each other. I, too have pre-planned for myself. The service from this location is the best. I would recommend this location and service.

We had a hospice come in for my husband. I knew my husband wanted to be cremated so I asked what some options there might be. The nurse from the Brockton Visiting Nurses recommended Neptune. They were awesome. Going through all of this and it being a difficult time, they were just very personable and they took a lot of stress off of certain decisions that had to be made. They made the whole process a lot easier. It was a process that I wasn’t familiar with like the cremation. But there was never any non-communication about anything. It seemed to go very smoothly.

Marianna ** did an excellent job for me and my beloved Phyllis. The only thing I was informed of that did not happen was, I was told that Neptune notified Social Security but SS was not aware of my wife’s death until I contacted them. Not a big problem, everything worked out OK.

My wife referred me to Neptune when I needed this for a friend. I liked the fact that it seemed very easy and the whole contracting process was very simple. Their people were excellent.

This was one of the hardest times of my life and the first time I made arrangements with The Neptune Society. Jody was wonderful in helping me. I appreciate the care and concern and ease with which arrangements were made.

I like everything that Neptune Society told me about their preplanned service. I spoke with a very nice person.

I helped a friend sign up with Neptune Society years ago. It was an easy process.

Why did all of the leader sentences have a "Continue Reading>>>" link that led to information that was half blacked out? I figured out how to highlight the black spot so I could read what was behind there, but it was really irksome. As if grief is not annoying enough!

Recent cremation. My experience with the Neptune Society in Austin was entirely positive. For me in a very difficult time, Allyse ** was helpful, comforting, efficient, and truly empathetic. I cannot say thank you enough.

Neptune Society was very helpful and we had was a very good experience. We told them what we needed and they told us what was gonna happen. Everything went smoothly and it went just the way they explained it.

Most of our interactions was done over the phone. I called them in the morning not knowing that he was gonna pass at night. We didn't really want a service. We just wanted him cremated and I have the ashes. I like the container. I'm very happy with it.

Neptune Society has been absolutely amazing. Tim, explained all the processes to me that I would need to take from start to finish and was very patient with our family as I had to go back and forth with everyone. He never pushed any products or services on us. They were very accommodating and such a pleasure to work with during this difficult time. I highly recommend them and can not thank them enough.

Cremation, Processing documents, and future at Sea Burial. Thank you for the assistance given by the Mia ** at the Lynnwood, WA Neptune Society office. She was very professional and tender with my feelings of loss, and took her time to explain all of the necessary paperwork. Thank you for helping our family honoring our Mother's last wishes. Blessings, Rebecca **.

Neptune Society did a very good job and everything went very well. They're very professional.

The agent was friendly, courteous, and knowledgeable. She explained everything to my satisfaction. I am pleased that I signed up with Neptune, and I would recommend their services to anyone interested in cremation.

The Neptune reps, first Lisa and then Paula, were informative and responsive. After talking with our children, we have made the decision to proceed. We received the contracts and boxes, via mail, in prompt fashion. The info has been shared with our children. The arrangements required at our passing should be made much easier by all this - that's our hope. Thank You.

During these uncertain times and with the Covid 19 making it difficult for us to be able to take care of our friend Kathleen, you provided a great service and helped us take care of her last will. Thank you so much.

Joseph ** went above and beyond and was nice to deal with. He made something so sad go very smoothly. I wish it had been faster but I understand everything is slowed down due to Covid-19. The men who picked up my mother were very respectful and handled her with dignity. Thank you very much.

Totally impressed with the whole procedure! Feel well informed and confident with my purchase. I've had friends who have purchased the same plan, and my son is impressed with the package I purchased and proud of me for doing it.