Neptune Society Reviews

I'm giving Neptune a one star review for the simple reason there is no online access for consumers. In this day and age it makes no sense and exhibits a lack of transparency that should make potential customers wary.

Be very careful in reading and understanding the contract. We were upsold two "add on" items that contradict each other and were told they should not have sold us both items. When my father passed away we were reimbursed for the items. When I contact Neptune about correcting the same items on my Mother's contract I was told we had to wait until she passes to collect the money for the mistake they made on our contract. A very shady business practice.

A family member only paid a few months for his Neptune Society preplanned cremation services. When he passed a few months later, Neptune Society told us the remaining cost for cremation is a little over $6,000!!!! That's just for the cremation process. Our local funeral homes charge less than $1,500 which includes a funeral service.

I strongly advise against using Neptune Cremation Services of Weymouth. My friend pre-paid for her cremation being told it would be an easy process after she passed. As trustee and executor to her will, I provided all the necessary documentation. Despite this, I was met with frustration and lack of clarity. I simply wanted to know when, or even if, my friend had been cremated, they were unable to provide me with this basic information.

Dad purchased a plan in 2009 in MO then they transferred it to St Louis Cremation. He moved to MS in 2022, was told they would transfer the entire amount but it turned out to be $400 I had to pay the rest.

I've been paying 3x a month for my contract with their vendor PSN who has continued to for what horrible reason but Neptune has a fantastic staff who is currently working to refund me $322.92 back. Tiara is a worker any company needs in this day and age yet so rare. It's refreshing the ones who care for us when we die care for us while we are still alive... Thanks. 👍 Tiara 🌺

I worked for Neptune Society for a very short period of time, They did not compensate me for my time. I don't know how can people work with them. I called them many times and I explained that I put my time and they did not care. I would not work for them.

The ink was still wet on my application and still for three years now these people are wasting my time, their paper and postage (which their current customers are actually paying for) by sending me invoices. Somebody is paying for this retaliatory nonsense and it ain’t me.

My elderly family member prided himself in pre-paying for his cremation so his children could grieve without financial burden. When the time came to make that phone call, not only were the representatives not able to give answers to questions there was a gross lack of communication on when the “care team” would call to arrange picking him up but even a timeframe of when the pick up would happen. Neptune talks a good talk so they can get your money but when it’s time to provide what has been paid for, your family members will have stress added to the circumstances.

I've reached an age where I am concerned about making arrangements for my end of life. Working with Eric ** at the Neptune Society I now have a plan. Not being terribly computer savvy, Eric was extremely helpful and together we able to complete all the necessary paperwork in a very short time. Payment was fair and reasonable and also conducted on the phone. The materials concerning my end of life arrived in the mail in two days. Now all I have to do is notify my family where to find the Neptune phone number and everything will be taken care of by Neptune. Living alone, this has given me a great deal of comfort knowing that I will be well taken care of. Grant

Neptune Society handled all my wishes in a professional manner. It was worth their services to have a peace of mind. The cause on the death certificate was really late but not their fault.. They did supply me with temporary certificate so I can present them to establishments. Thank you all for being so kind and helpful.. I highly recommend their services.

I don’t think it gets any better than this! Once you sign up you can live your life and know you are and will be taken care of. It is worth every penny to have this peace of mind. We are thrilled that we did this. Family is relieved of so much stress. These people are the best!

Warning, warning, warning, Do not use Neptune Society for funeral arrangements whatsoever. This is a scam site, they will steal your money and provide you a false contract and misleading information. This place deserves to be shut down permanently. They have already been sued and lost in California for Misrepresentation of contracts! Worst company ever that takes advantage of the dead and their families during times of grieving!!!!

I lost my brother on July 1, 2024. I wrote a review but I'm so sorry I did not write a good one.. I was thinking it was LifePath Hospice.. Afterwards I realized it was Neptune review.. it wasn't a good review. Neptune did everything for us.. We didn't have to do anything.. My husband and I are going to use Neptune.. We were very happy with them... Death certificate is really late but not their fault.. Thank you all for being so kind and helpful..

When talking to a Customer service representative in Plano office about my balance, before I could complete my questions she hung up in me. Please train your reps that they are dealing with sensitive issues and to be patient and compassionate. Unacceptable behavior.

Don't get misled and make sure you are aware of all of the price details with the Neptune Society. The sales person was nice, but very misleading. I'm ending up paying $1,260 more than what I thought I was going to pay. Apparently there are TWO separate contracts, instead of just one. One is only for the cremation services that they provide and a second one is for the cardboard urn ($1,505 - rather expensive for cardboard) and travel insurance ($569 which I was told was included in the total price - but not true). I do not need $569 worth of travel insurance because I don't travel, so this is money I have thrown away for nothing.

The representative that came to our house was nice and not pushy at all. I am giving this service 2 stars, not the representative. I am writing this review after having signed up for and then cancelling the contract. And it is a contract, be sure you understand that. They have several packages, but the service package covers everything you need. The memento package has extras like 25 thank you cards, a special container, etc. I would value this at about $100. They value it at over $1,000. If you buy this memento package, you get a discounted rate on the service package. So it is false advertising to say that their services cost less than $2,000.

The Neptune Society was most helpful during this stressful time. Everything was handled in a professional and timely manner. I'm most grateful to Ramon and Elizabeth for their professional assistance.

Everyone at the Neptune Society was professional, helpful, and compassionate. When I first called I spoke with Will, who immediately found our prepaid account. At different points, I spoke with Tasha, Will and Ofa in the Belmont office. I especially want to thank Buck ** who always went above the call of duty. He was always perfect. I will always be grateful for the kindness and professionalism by everyone at Neptune.

Their service is so bad, I would not recommend it to my worst enemy. They do not care about you during such a difficult time and are only interested in your money. They breach their own contracts. AVOID AT ALL COSTS!

Their billing and actual service do not seem connected at all. Their payment center and mortuary service are completely disconnected, and when initally contacted them, they acted like used car salesmen. I need to get my money back immediately as a I have weeks to live. I really need to get my money back from them.

I can only assume they wanted his titanium implants. Over 2 weeks waiting for his ashes to come home, I called to see what the delay was and request that ALL of my father's remains be returned to our family. Kathy from the Dunedin Florida location or there abouts was very RUDE when I asked for his implants to be returned the same day as the cremation, she said they were not available!! What?!! SOLD? Worse yet, removed prior to cremation? One can only assume. I will get lawyer involved soon. It is bad enough to lose a loved one and to make matters worse, this company happened. I hope you choose somewhere else, this company added to the heartbreak. Kathy go to church, your soul needs help. Do not worry all is documented.

Please note our cautionary tale and be aware that the Neptune Society is one of many subsidiaries of SCI Inc. with about $2 billion in annual sales of death products. We experienced 1) pressure to not have family input, 2) not having all the paperwork in hand before signing, 3) not having the extent of after-death services provided to my spouse, money, and who is not very financially and computer literate, 4) my application not being checked for accuracy (my spouse's rather than my email was on the application), and 5) the month-long convoluted process of returning our money (signed 12/16/22, rejected 12/19/22, death merchandise received by SCI 100 NW 70th Avenue, Suite 200, Plantation, FL 33317 via UPS ** & ** on 1/12/23) after a convoluted process of returning our money.

Getting to the point of finally signing a contract is almost impossible if you want to know the exact cost before you pay. I have talked to the numerous times, and set up times to try to complete the contract, but I have been ignored. I agreed to pay once they email me the exact numbers for the cost, but no email. Either they are incompetent or they do not need the money.

When you lose a dear family member and have no experience on how to give them a befitting memorial and burial, you have to rely on the people who are servicing you. When my second brother passed away, I contacted a very reputable funeral director. However, we needed more servicing than I realized, and they could provide. I had to do everything myself with no experience. I remembered that we had contracts for several of our family members with Neptune Society. I contacted them in Houston and was contacted by Marisa and Michael from their Houston office.

The Neptune Society allows some of their sales agents to defraud customers and does not compensate the victim customer. Laura **, of the North Richland Hills, TX office, lied to me as we discussed the contract over the phone. She then sent a contract with several errors. When I called to have them corrected, she said corrections would be made but an updated contract would not be provided (17 months later, the corrections were finally addressed but no updated contract “can be” provided).

My parents contracted with Neptune over thirty years ago. When my father passed we assumed it was a simple phone call as advertised. Not so, after checking in we were told to simply to have hospice call upon death yet hospice was told a pickup was not possible. We then made our own arrangements to have the body removed from memory care and were promised a reimbursement by the manager upon receipt of the death certificate. Now even after providing a death certificate, we now are told we must wait 30-60 days as money is coming from a trust. "Trust" is the last word we would associate with this deceptive concern. Do not use this company as it was nothing but trouble and heartache.

The following may apply to Florida only and is not about services promised. It is about the misleading way the Neptune Society chooses to display the “Total Cost” for their services. I chose a zero percent payment plan for myself and my wife. Unfortunately, my wife will pass away before the total payment for services will be rendered. In advance of her death, I contacted the Neptune Society to obtain the balance due. Since the TOTAL SALES PRICE, is indicated on Page 1 of the contract. You can imagine my surprise when I was quoted a balance DOUBLE that amount. It turns out that the TOTAL SALES PRICE on page 1 IS MISLEADING AND IS NOT the TOTAL SALES PRICE! To get the Total Sales Price you have to go 4 pages into the same contract to get ANOTHER Total Sales Price and ADD PAGE 1 AND 4 TOGETHER!

The company staff is completely insensitive and totally incompetent. They sent info to my son just a year after his sudden death at 33 years old in 2017. Now they are sending info to my husband who died in Dec. 2015. Really? They are dead and you are sending them cremation information. Wow. Your database/marketing staff must be completely clueless. Thanks for the reminder that they died. Your company is awful.

Well since this is an ongoing thing I guess I am not suppose to write a review till it's over. But I want to tell anyone reading this that I am so sorry if your loved one has died to this horrible Corona Virus like mine did. The problem we are having is that every time we call they can not give us any information as to where my mother is.. if she has been cremated and are so rude that one young man told me to get a lawyer and they could find out for me. They have had her body since they took it away Jan.30th and now it's March and we have paid and still nothing. Don't let them lose your loved one. Because certainly nobody knows. I wont be satisfied till I see her body again.. This is horrible.