Neptune Society Reviews

Great customer service. Lori was able to answer all our questions. She even let us know of special boxes offered to veterans and other benefits. In the time of quarantine she was a breath of fresh air.

**Update to top it off! Came home to find a note still in the box saying to fill the picture frame with some ashes and guess what's not done! This whole experience has been a ** show and someone should not have to go through this after losing a loved one. Absolutely unprofessional and unorganized. They had my Stepfather (Jeff **) for 17 days! First excuse was doctor didn't sign the death certificate when I called to check up on the progress. It had already been 9 days since he passed away and no one seemed to notice they are storing a body with no signed death certificate. Then once I started calling every day it still took another 8 days until he was ready to be picked up and not to mention we told them when we would be coming and he was still not ready as they thought we had the box in which we gave them at the viewing/visitation. No one knows what's going on and they seem not to care one bit!

Neptune Society was a loving gift from my parents. During my mother's final days, just knowing that they would be there to help was a relief. After she died, Adam at Neptune Society was available right away to answer questions and advise me on what would be done for me and what I would need to do. Everything was paid for, and in the following days, Adam was readily available if I had a question. All of his help relieved a lot of stress.

Very good service and communication at a tough time. They took care of everything in a caring and professional manner. When a death in the family happens, you're in a fog for a while and they help you navigate all the things you need to do. I highly recommend using them in your time of need.

I was happy to have gotten the Neptune Society to take care of my Beloved Dad's passing, and follow through to the end. Of course, because of the pandemic, and the situation in NYC & NJ, this was hard.

During this pandemic, when family and friends cannot come together to mourn and travel is nearly impossible, Roger at Neptune in Fort Myers made the arrangements for my mother's cremation as easy as possible. He also quickly sent us the death certificates and an urn with her ashes. Neptune was the best choice for us at this time.

I was referred to this company by a friend, that stated she had a 100% ideal experience with this company. While it was prior to the COVID-19 crisis, I understand that, but given the post body preparation experience I had, I was deeply frustrated and not in any way comforted. As to the preparation of the bodies, I applaud the company, while on the other hand, when I picked up the remains, the staff treated me like a “diseased customer”. They had me verify my license through a glass door, I am a hearing impaired veteran, and their dispositions, particularly of the elderly woman that assisted me through a glass door, was DEPLORABLE!

When my dad died I really had no idea what to do. I had never been in charge of a funeral before. Joe at the Neptune Society was so much help. He walked me through the process and was there for any questions I had. It took a huge weight off my shoulders at a really difficult time.

My wife Donna’s cremation - Everything was okay until I did not get notified of her date to be cremated. I would like to have been more in thought and prayers that day. Instead, I learned about it four days after the fact. Otherwise I was totally satisfied.

Michael ** was assigned to my husband's cremation. Michael was very courteous, calming and reassuring in a time when I needed all the above; he even gave me his cellphone number. He made the process as easy as possible for me, trying to simplify all aspects, calling only when necessary, and telling me that there is no stupid question and to please call whenever I had any questions at all. Everything has been handled expeditiously and we are awaiting DFW National Cemetery's reopening due to the COVID-19 pandemic for a final tribute.

I was impressed with how long the gentleman took to explain everything about signing up for this service. Have taken advantage of your service before, and you made everything so simple in a time when my thought patterns were compromised.

We trusted The Neptune Society with both of my Aunts' cremations. They died 9 days apart. Even though we are in the middle of a pandemic, Dan always took the time to answer my questions and was always professional and reassuring. I would definitely recommend The Neptune Society with any future needs.

I have contacted you twice about that box you sent me. I told you I did not want it, you told me it came with the package. I asked if it could be exchanged, or donated, or ???. I still have not heard from you.

When my wife passed, in our home, after a three-month struggle with pancreatic cancer, I knew only that I wanted to do for her as I knew she and I agreed we both wanted, to have her remains cremated. I had received solicitations from the Neptune Society over the years, so I knew the Neptune Society were undertakers specializing in cremation. Subsequent services on their part, always delivered with courtesy and compassion, were most helpful in the face of the tragedy of losing the partner with whom I had spent three-quarters of my life.

I went with Neptune Society but a couple of days afterwards, I cancelled my contract and I went with a different company. The first time I was introduced to this cremation was a little over a year before I met with the guy from Neptune, and I had kept the paperwork. I went to the presentation which was fine. I did sign up, but I had gone to this other presentation where I found a better deal. They were substantially less expensive for the same product. I saved over $1,000. You can cancel with Neptune within a month, and I did it early on. They did help me out and they didn't make it difficult to cancel, and I did get my refund recently. They said it could take up to 90 days, but it didn't. Then I was concerned about the Coronavirus making it even longer, but it turned out I did get it back.

Downers Grove, IL. I had used their service twice within year & half of each other. I, too have pre-planned for myself. The service from this location is the best. I would recommend this location and service.

We had a hospice come in for my husband. I knew my husband wanted to be cremated so I asked what some options there might be. The nurse from the Brockton Visiting Nurses recommended Neptune. They were awesome. Going through all of this and it being a difficult time, they were just very personable and they took a lot of stress off of certain decisions that had to be made. They made the whole process a lot easier. It was a process that I wasn’t familiar with like the cremation. But there was never any non-communication about anything. It seemed to go very smoothly.

Marianna ** did an excellent job for me and my beloved Phyllis. The only thing I was informed of that did not happen was, I was told that Neptune notified Social Security but SS was not aware of my wife’s death until I contacted them. Not a big problem, everything worked out OK.

My wife referred me to Neptune when I needed this for a friend. I liked the fact that it seemed very easy and the whole contracting process was very simple. Their people were excellent.

This was one of the hardest times of my life and the first time I made arrangements with The Neptune Society. Jody was wonderful in helping me. I appreciate the care and concern and ease with which arrangements were made.

I like everything that Neptune Society told me about their preplanned service. I spoke with a very nice person.

I helped a friend sign up with Neptune Society years ago. It was an easy process.

Why did all of the leader sentences have a "Continue Reading>>>" link that led to information that was half blacked out? I figured out how to highlight the black spot so I could read what was behind there, but it was really irksome. As if grief is not annoying enough!

Recent cremation. My experience with the Neptune Society in Austin was entirely positive. For me in a very difficult time, Allyse ** was helpful, comforting, efficient, and truly empathetic. I cannot say thank you enough.

Neptune Society was very helpful and we had was a very good experience. We told them what we needed and they told us what was gonna happen. Everything went smoothly and it went just the way they explained it.

Most of our interactions was done over the phone. I called them in the morning not knowing that he was gonna pass at night. We didn't really want a service. We just wanted him cremated and I have the ashes. I like the container. I'm very happy with it.

Neptune Society has been absolutely amazing. Tim, explained all the processes to me that I would need to take from start to finish and was very patient with our family as I had to go back and forth with everyone. He never pushed any products or services on us. They were very accommodating and such a pleasure to work with during this difficult time. I highly recommend them and can not thank them enough.

Cremation, Processing documents, and future at Sea Burial. Thank you for the assistance given by the Mia ** at the Lynnwood, WA Neptune Society office. She was very professional and tender with my feelings of loss, and took her time to explain all of the necessary paperwork. Thank you for helping our family honoring our Mother's last wishes. Blessings, Rebecca **.

Neptune Society did a very good job and everything went very well. They're very professional.

The agent was friendly, courteous, and knowledgeable. She explained everything to my satisfaction. I am pleased that I signed up with Neptune, and I would recommend their services to anyone interested in cremation.

The Neptune reps, first Lisa and then Paula, were informative and responsive. After talking with our children, we have made the decision to proceed. We received the contracts and boxes, via mail, in prompt fashion. The info has been shared with our children. The arrangements required at our passing should be made much easier by all this - that's our hope. Thank You.

During these uncertain times and with the Covid 19 making it difficult for us to be able to take care of our friend Kathleen, you provided a great service and helped us take care of her last will. Thank you so much.

Joseph ** went above and beyond and was nice to deal with. He made something so sad go very smoothly. I wish it had been faster but I understand everything is slowed down due to Covid-19. The men who picked up my mother were very respectful and handled her with dignity. Thank you very much.

Totally impressed with the whole procedure! Feel well informed and confident with my purchase. I've had friends who have purchased the same plan, and my son is impressed with the package I purchased and proud of me for doing it.

Overall caring professionalism helped ease a very difficult situation for my wife Rita, the brother of Frank... Our son was recovering from open heart surgery at around the same time as Frank's own hospital stay and subsequent passing.

Lori was always kind, professional, sweet and an expert. She guided us through the unexpected death of our daughter. We are grateful. She should us Tennessee hospitality. Everything was perfect and on time. Her choices and rates were excellent. There's already so much sorrow and stress, she handled everything with Grace. Thank you Lori and all the employees at Neptune! A special note.. the people who worked on my daughter for her children to say goodbye were phenomenal, looked like her. For me as her mom, I was able to touch the softness and curl in her hair. Due to not being able to have a service, Neptune gave us a special moment.

When my husband passed away unexpectedly, Emily ** at Neptune Society was just the compassionate voice we needed to hear. Emily guided us through the entire process and we can't express our gratitude enough.

From the beginning to the end I found the whole process done with great professionalism, kindness, and generosity with her time. I am passing on this information to other family members. Also, the pricing was perfect.

Cynthia ** was the representative explaining the Neptune Society at the seminar I attended and was excellent in covering all aspects of the Society. My husband was a member and I was very impressed with the compassion and respect that was displayed to me and my family at his death. I consequently became a member so my children would not have to worry about me later.

I’m in Florida and my son was at the coroner’s office in Farmington, Connecticut. I called Neptune Society because they have an office close to that location. I was unable to go to Connecticut to take care of this. But Theresa in the Newington office took care of everything from her end. Everything was great.

Our hospice nurse gave us Neptune Society's information. My experience was pretty smooth and easy. The receptionist, LaShaun, was very sweet, helpful and friendly. That’s really important considering the situation of having to deal with a loved one. She answered the phone quickly. She was very sincere. I dealt with Anna, too, and she was okay. I had a lot of intense questions for her.

Cremation. Before my husband’s death we had used the Neptune Society for his father and brother’s passing. They made a difficult time easier to deal with. Any questions I had was met with an immediate response from the staff. But Kellie is the one who handled everything from start to finish. I can’t say enough good things about her: compassionate, incredibly patient and kind, helpful, professional and always available. They have an amazing organization. Thank you for making this so much easier for me.

Very pleased with the ease of purchasing the pre-need policy. The travel coverage was carefully explained to me, as I am a snowbird. Your company was recommended to me by many of my friends and acquaintances. Trust and reliability were important to me.

Was treated with care and respect from the initial contact until picking up my beautiful mother’s remains. The staff were very caring and professional. I really really appreciated their understanding manner. Thank you so much for helping me through the most difficult event in my life.

Sandi ** was the person who gave me an clear and close look at Neptune Society and all it had to offer. She was very knowledgeable and friendly but most of all she was aware and understanding of how important this choice was. I am very grateful to her for helping me decide what I truly wanted and set in in place. My children will easily be able to do what I want. Thanks so much.

The experience from beginning to end was excellent. Mark ** was very professional. There was no hard sale just info. When I called back to arrange to have him return to do the sale he was very efficient. I have received all materials and am over all very happy with how things went. I have recommended several friends.

I cannot begin to thank Ed and his staff enough. They were professional, knowledgeable, caring, courteous, gentle and discreet. They made this experience much, much easier to deal with. They are extremely flexible and understanding.

Edward **, went well beyond anything my family could have asked for in our time of need. Ed simply made a terrible situation much easier to handle and navigate through. He went out of his way on a number of occasions to accommodate my family's needs. When my family needed to leave unexpectedly to manage some affairs out of state he made a house call. Ed even found a workaround for us when we ran into an issue with our chosen funeral home. Ed felt more like a friend than anything, it was exactly what we needed.

My husband was killed in a motorcycle accident. Because I was in shock I went with Neptune. They charged $1905 when others in Pinellas County, FL charged $700. I WAS TOTALLY RIPPED OFF. Your staff in Palm Harbor FL were not knowledgeable and needed to learn customer service. My bad for not checking around but I was in shock. I will advise others to stay away from your service.

My wife Cathy, and I have been Neptune members for many years. We joined because we liked their offer of service and we both felt cremation was easy and beneficial for each other and our families. Cathy passed away in Colorado Springs at 0330 on 19 February in our home. We planned her passing to be at home when she entered hospice care. The hospice nurse contacted Neptune that morning. I had requested they not pick Cathy up until after 0800. They did arrive between 0815 and 0830. Todd ** contacted me concerning Cathy's death. He was very compassionate and caring. He answered all my questions and helped with a viewing on Friday, 21 February for my son and his family.

Cremation Process. This was hard losing my brother. I’m glad we chose Neptune. Ashley was kind, responsive, and answered my questions before I asked them. She handled everything so I could grieve without interference.

The Neptune Society made an extremely difficult time for me so very pleasant. Katrina was who helped my family finalize my son's cremation, she was extremely helpful and compassionate and helped to make the whole experience a lot less painful. I would and will recommend Neptune society in the future if I hear of someone who has a choose a final cremation for their loved ones. Thank you for all your help to me and my family.

First and foremost, many thanks to Michael ** who responded promptly to our distress call. He was very professional yet personable to ensure confidence and trust in his business ethic and Neptune Society. In today's world customer service doesn't own up to its name and often time leaves a lots to be desired. However, not the case with Michael, he went above and beyond to provide exceptional service and was always available to answer any questions we had. This was our first experience with cremation, Michael was very patient and educated us about the process every step of the way and did lots of hand holding and provided much comfort. I would highly recommend Michael ** of the Neptune Society.

Was totally satisfied, expert and friendly. Ensured that I understood entire process. Hope never to do this again, but if I do then I would use the same office and personnel. Thank you for making this experience less painful.

The salesman was very helpful answering all questions. There was not any high pressure to purchase and there were several options to choose. This is part of our plan for the future and one less thing for our children to do.

RJ was so understanding of our needs for our final plans. Made us feel like family. I would recommend anyone to become a client. They are compassionate and a pleasure to deal with in knowing life's plans are taken with such care. Thank You so much for making us feel comfortable in a time of need. Mr. & Mrs **

My salesman was a very pleasant, knowledgeable young man. His sales approach was genuine, in that he listens to his customers' concerns, thoroughly explains the program components and doesn't pressure the consumer into an impulse purchase. After the presentation, I waited a few days to review the documents before committing to a purchase. I completed my portion of the paperwork prior to my salesman's return and the transaction was completed within minutes. My contract and urn are in a secure place within my home known to select family members. One wallet card is in the cremation kit (urn), the other is in my wallet. I definitely recommend Neptune Society for anyone's cremation needs.

Ms. Sherry ** made me feel really relieved, and comfortable about the decisions I made concerning my Preplanning Arrangements. She was caring, compassionate, and professionaI, and that really meant a lot to me. The cost was also pretty reasonable, and thank you so much.

The Director treated me with a Blessed kindness. I do not think I would have received anywhere else. Eastern Nazerine alumni blessed and truthful all during our conversation. Truly an Angel at work.

I lost my dear friend of 46 years suddenly to a sudden illness. No one would have ever expected it. Don has no family and was down on his luck at the time of his death. This left taking care of his remains to us his friends. I got a referral from my blood brother who had used your service. I called and got Raymond on the phone. He is awesome and could not have done a better job. He did things I did not know needed doing. The whole thing from start to finish was perfect.

George and Shuan were true professionals responsive, efficient and very compassionate. I highly recommend them and the Fort Lauderdale team. At a time of great loss, I felt helped and supported.

On December 30, 2019 my mother-in-law passed and it took Neptune Society of Santa Barbara four hours to pick up her body. Our payment was made years earlier for over $2400 and yet it took them 31 days to provide her remains and her death certificates despite repeated calls. The delay and unprofessionalism caused by these people caused much distress within the family who was trying to arrange services. On January 16, 2020 17 days after the passing of my mother-in-law my sister-in-law passed but instead of using Neptune Society we decided to use Reardon’s funeral home of Ventura. Reardon picked up her body immediately and had her remains to us along with the death certificates within four days for a cost of only $800. If it were possible I would sue Neptune Society Santa Barbara for this disgrace.

A friend of mine that I work with told me about Neptune several months before my dad passed away. He told me that they were very pleased with how their experience was as far as the cremation service went. My father passed in October, and my brother and me went and got it all set up for him ‘cause he wanted to be cremated. I can’t say enough nice things about these people. They were great. The time when it was happening as far as when my dad passed ’til they came and started all the process up was not very stressful. They were very upfront with all the costs and how things work. The service manager in our local area here in Ohio, in Cleveland was very attentive. I was very appreciative of that.

If you would like a company who does not notify you when they receive your family member’s body. Use Neptune Society of Seattle/Lynwood. If you would like a company who does not give their condolences. Use Neptune Society of Seattle/Lynwood. If you would like a company who does not initiate or return calls. Use Neptune Society of Seattle/Lynwood. If you would like a company who says they will send you documents and then does not. Use Neptune Society of Seattle/Lynwood. If you would like a company who makes the process of losing a love one more difficult. Use Neptune Society of Seattle/Lynwood. If you would like a company who says “Oh I am so sorry” “That never happens” “We will get right on it” and then doesn’t. Use Neptune Society of Seattle/Lynwood.

Sunday, January 26, 2020. Our heartfelt appreciation goes out to the fine people at Neptune Society for the gracious and efficient manner in which they accommodated the passing of our brother, Andrew. Gentle and compassionate in their handling of his sudden demise, they helped us to meet the needs of the moment in a loving fashion. Additionally, the expense of the services rendered were quite reasonable and said services were tailored to the expectations of Andrew’s family and friends. Thank you so much to Tiffany ** and the excellent people at Neptune Society in San Antonio, Texas.

My sister set up with a cremation society, but I didn’t know which one. And so, I went through all of her papers and Neptune kept coming into my mind. The box that would contain a smaller box and the picture frame was at the house, but there was nothing on that box that says, "Neptune." I couldn’t identify anything, so I called Neptune and they verified it was her, and from then on, it was a great experience.

I greatly recommend the Neptune Society for the care and cremation of a loved one. They handled everything with extreme compassion from picking up my Mother's body, wrapping her in a very nice black cover and pillow with gold trim on both. She was transported in a black, unmarked suburban by a very empathetic couple. Arolyn, in the office, was very helpful when I got lost trying to find the office and Tim was so sympathetic and thoughtful during our meeting, answering any questions that I had. He kept me informed of everything I wanted to know. I highly recommend them to anyone interested or needing help with the cremation of a loved one. My husband and I have both joined this Society in preparing for our journey into eternity with God.

I'm a nurse and I had numerous folks that had passed that had Neptune Society accounts. And when my sister passed away and I was looking for someone to help us out, that was the name that I could remember. I dealt with their rep Samantha and she was fantastic. She was a funeral director when I went there the first time and she got me through the entire process. Then just as everything was finishing up, Samantha mentioned that she was going to the sales end of it and leaving the funeral direction part of it.

My oldest brother had signed up with Neptune and he has now passed away. They did an excellent job with him. They called me, told me he passed away and that they were picking him up. I had a couple things to get to them and I did it that day. We photographed our ID for the coroner, and I emailed that to him real quick, and a couple other things he wanted, and he got it going. There was something for a couple of hundred dollars and I gave him a MasterCard number. He put it down, charged me and away we went. They emailed me back, and everything was fine and taken care of. About three or four days later, I received his ashes. It was very efficient. Information was communicated and everything went real well.

Plano, TX. Amazing place to go through, Timothy has been very sincere and helpful all along the way. Every update Timothy has called me, he's been an ease to my family and helped us slowly get through this, it's nowhere near easy but it's good to know the support we have. Timothy you're amazing! Stay blessed.

My sister Helen recently passed away in Naples, Fla. At the time of her death she had a contract with the Neptune Society. This was my first experience with cremation services for a family member, but I felt obliged to carry out her last wishes. I could have not wished for a more positive experience! Jason was compassionate and professional and very helpful in guiding me through the process. He really conveyed a genuine concern for me at a very difficult time in my life, and was committed to seeing that my sister's last wishes regarding cremation were carried out --- with no pressure whatsoever. He was able to provide the legal documents I needed to expedite Helen's Trust. Thank you, Jason and thank you Neptune Society for hiring such dedicated managers. I plan on sharing my experience with others as the appropriate situation presents itself.

Our experience with Neptune Society was incredible. When my father, a vet, passed away on October 21st, Chris, our representative, told me exactly what was gonna go on and gave me the contact. He also called and kept us informed and made the whole process so easy and comforting. Neptune Society took care of scheduling everything and all we had to do was mourn. And when we had to get the death certificates, we didn’t know what to do or how many. We said 20, but they said to start with 10. They could have made a lot of money on us, but they didn’t. They cared about us and not the bottom line, and that really made the difference.

I was the Medical POA for my dear friend Catherine and she passed away peacefully on Thanksgiving Day. Mia at Neptune was the friendly voice I heard when I called and she was extremely patient and kind and warm through the whole process of arranging Catherine's wishes for cremation. I would highly recommend Neptune Society for anyone facing the difficulty of losing their loved one.

Terri ** was such a pleasure to talk to. She really delved into the details and how to's of cremation! I am a very satisfied customer knowing my final day will be taken care of properly and with care!

The folks at the Neptune Society were able to help us when we were not really sure what to do. We had a complicated situation and Neptune was able to help us navigate through the issues and provided us with excellent service. They kept us informed on the progress throughout our dealings. Would highly recommend.

This is my second experience with Neptune within the last month. My husband passed at the beginning of Nov. My mother passed on the 27th. Both experiences were wonderful. Jenn was my consultant both times. She made me feel comfortable and was willing to make some adjustments to meet my needs. The compassion that was shown at the crematory was very comforting as I chose viewing both times. I would highly recommend Neptune to anyone needing cremation services.

Kelly handled all our needs. She was very efficient and sympathetic which was important to us as we were only a day out from my wife’s dad passing. She made it really easy for us to understand the process and what we needed to do.

My husband died suddenly and I called Neptune once the firefighters and police said it was ok to call a crematorium. I knew of Neptune from when my mother passed - she'd had a prearranged/prepaid policy in place - smart thinking! I called Neptune and they arrived in a timely manner and did an excellent job of walking me through the paperwork. Then they allowed me to have some final moments with my husband. Neptune was efficient in showing up, walking me through the required paperwork at home (not much), in taking my husband to their facility, following up with me to set a date for me to go to their office, helping to arrange an autopsy when my family changed our minds (we had originally declined on the day of death), and finally walking me through the paperwork in their office. The office visit is hard, especially when dealing with a sudden death. Please allow a friend or neighbor to drive you. I thank Neptune for taking care of my husband.

This was my first experience with a great loss as the one I had. I was overwhelmed with the everything I had to do on top of grieving for my mother. Neptune Society helped me not have to worry about the big things and really made me feel like my mother's remains were in good hands. Everyone was extremely nice and sympathetic. I was able to say my final goodbye, receive her ashes, and obtain her death certificate in a timely matter. Especially considering this happened right before a major holiday, I couldn’t be more grateful to have chosen Neptune Society and Tiffany to help me through the hardest time in my life.

Barbara- deceased December 2, 2019. The prearranged cremation helped us during our time of sorrow. Contacting the Neptune Society was easy and they handled all the necessary paperwork and contacted the people needed on notification of my mother’s passing. I would recommend that you open an office here in St. Louis, Missouri and advertise how easy it is on family to have this type of service available.

I live out of state and had to conduct arrangements for my loved one... Neptune staff was just simply the most kind-hearted and loving people I have ever worked with. They made the process simple, and stress-free. I never once felt overwhelmed by the process. Love them!

Many years ago a representative came to our house to explain to us what would be involved in the cremation process. He was very nice and informative. My mother decided to pay for her cremation so that I would not have to deal with this later on, she always thought of everything. I want to personally thank Beth and Jenny for their thoughtfulness and nobleness and caring of hearts, during this most difficult time in my life. My mother was everything to me, her passing has affected very much and will forever.

The Neptune representative arrived promptly; was professionally dressed; very courteous and respectful; and asked if I had questions or needed additional time. He then moved swiftly and gently to remove the body insuring to cover her against the rain as he went outside. This was a very efficient and professional operation.

The warmth and care I was given and the respectful and efficient process With which my case was handled was beyond my expectations. My arrangement counselor, Carlos **, was a Very caring human being and he made this most horrible situation a warm, speedy, and painless process. I had some trouble with the online hospital release forms and Carlos eased my frustration and handled it for me.

Very good experience. The man that waited on us was very courteous and answered all of our questions. They kept us informed and everything was according to the schedule they outlined. Cost was affordable. Will recommend them.

Our search ended with Neptune Society being our choice. The plan was affordable and simple. Our agent walked us through all aspects and broke it down in a well prepared presentation. All questions were answered to our complete satisfaction. We are very pleased with customer services.

My brother died having previously made arrangements with the Neptune Society and from my first contact with Mia ** in the Lynnwood office everything was taken care of better than I ever could have imagined. Mia was kind and caring and especially generous with her time and assistance. I cannot thank the Neptune Society and Mia ** enough for their help and compassion.

I was surprised at the physical location of Neptune Society when I asked how do I get Stan’s remains, I was told I could pick them up or they could be mailed 2 me! I asked and how much will that cost? I was told it was included in the $1722.00 I had already paid! I felt like that information would NOT have been told to me if I had not asked! Also more than 1 death certificate should be part of the package! I did NOT know that NS is a middleman in the process! I would NOT use NS ever again! Shannon and others were very nice and compassionate!

My father passed 9/23/19. He STILL has not been cremated! You have had all the docs and paperwork you require for weeks AND payment! Your Santa Barbara branch is a complete failure & have done NOTHING but pass the blame on to the Los Osos Valley Mortuary. Josh and Brent are useless! My Mom is in tears and traumatized over this! You've done NOTHING but give her the runaround and make this time MORE DIFFICULT! Do something!

Todd ** was very professional, compassionate and he made a very sad situation much more bearable. He gave me time schedules that were kept, and he made sure the prayer cards was perfect for my friend who had passed.

I had a wonderful experience with the Neptune Society of Phoenix, AZ. Jennifer went out of her way to be helpful, supportive and kind. She and Ron made it possible for me to visit my dad prior to his cremation and guided me every step of the way. Thank you so much!

Nicholas ** is a true professional. Everything was very easy and went smoothly. Every time I called, he answered very quickly and with compassion. I would give him a 10, 10 being the best. Thank you, Nick.

I called a few weeks about to inquire about the Neptune Society. I have received calls EVERY day at least TWO times a day about signing up. OMG! I am ready to scream. I am not sure if I have other options, but I am going to look! This has been the most annoying experience! I want to be cremated but calling the Neptune Society is scary! it is borderline harassment!

Having never experienced finding a loved one dead, all the police and coroner and hrs. After the fact and having no prior arrangements for a death occurring. I appreciated speaking to someone very shortly after calling your number and your people coming to get my brother as soon as you could/did. I thought the amount of time it took to cremate him as well as $1500 to do so, without any other services, was horrible. Those were our wishes though. And you said that was a normal timeframe. I didn’t have any choice and am still having an extremely hard time, losing my only brother. That’s about all I can write.

I cannot express my gratitude enough to Anna ** for her expertise and professional handling of my loved one's remains. The entire process was seamless and handled with the utmost compassion. Thank you.

We signed with Neptune Society about 3 years ago and we prepaid. Their team was thorough in their explanations. When we had to use the service, it worked well as we thought it would.

We were looking into preplanned cremation services. We contacted Jessica **. I had intended to purchase a single plan for myself, so that my wife and kids didn't have the additional stress and expenses involved in last minute arrangements. After Jessica expertly explained the services includes, we decided to buy two plans. Jessica is a great rep. We can't speak highly enough about her. And Neptune Society offers an invaluable service. Thank you! Jack & Candace

My only disappointment was the area where the family could view the body before cremation. It looked shabby; chairs appeared to be dirty. Rather depressing for loved ones, as this will be (in our case) their only opportunity to say goodbye before cremation. We are having no services.

I have asked countless times to be removed from this mailing list. And still getting letters addressed to my dad who has been dead for 5 years. If I get one more letter I will sue for harassment. Enough, I don’t need a constant reminder my dad is dead. I am well aware. Thank you!

We signed up under great pressure from the sales representative, but realized afterward there are much more economical plans available. We cancelled. Still waiting for one of our refunds. Check was to have been mailed 9/13. Still don't have it. Very fast to send us our package and bill; extremely slow at sending return labels and then at sending refunds.

My husband made the appointment which I am so grateful since this was something we had discussed many times but never made the move to contact Neptune Society. We had determined 20 years ago this was the course we wanted to take and have even discussed with our children. The home visit was very informative, the counselor was very thorough and comfortable to visit with. We have shared with various friends about our experience and encouraged them.

Called the day my Step Dad passed away and Mark **. called and talked to me about every. Any questions I had, he answered with such compassion. Everything was handled in a very timely manner. Very nice company and customer service.

My experience with your representative, Robert **. was very professional & pleasant. He was knowledgeable & answered all my questions & eased my concerns about Neptune Society. And I received my Neptune package promptly & my wife & I was very pleased. Thank you.

The person I worked with was helpful and informative, patient and sensitive to our grief. Options were presented clearly, and service was provided promptly and with professionalism. Very satisfied with the service I received.

Hard sell tactics are used to set up appointments from someplace that sounds like a "boiler room", but the consumer (me!) Isn't given the name of who will be coming. No email confirmation. No telephone number. After my first appointment rep was a no show, Neptune Boiler Room supervisor promised me a $200 discount as compensation for my inconvenience.. Only to find out later that it was a discount available to anyone choosing a particular plan. I took another plan, so no discount. The whole process is unsavory.

This has been the worst experience. My point of contact was Marlys **. Because of a home printer issue I made a two hour round trip to sign and scan the numerous documents she sent me. That was on September 13th. Today is September 21st. I contacted the local funeral home and they said they were still waiting on the documents from Marlys. I sent them myself today to the local funeral home.

Neptune Society of Fort Myers Florida has gone over and beyond my expectations during a very difficult time in my families lives after our Father's passing. Jason ** was our front line of communications and he was most compassionate and professional. Thank you Neptune for caring!

There is so much to say about this company that I don’t want to even mention its name. For clarity I will mention “the company” only once here, Neptune Society in Palm Harbor, Fl. My first experience started in 2015 when my father passed under Hospice care in the VA. Making arrangements for his service and internment was difficult but “the company” was of no help in trying to get the doctor to sign the death certificate. I had to make all the calls and even contacted several congressmen to help with the issue. I first chalked it up to the VA but after my second experience, I am rethinking my opinion.

The guys at Neptune Society were all really nice and respectful. My uncle is a member and he made all the arrangement. I just showed up and signed the papers. Their preplanned services made things easier.

I can not say enough good things about Neptune Society. When my husband, Jerauld, passed away in a care facility, a polite & respectful young man came in a timely manner to take him for cremation. Manuela ** was great & worked with me regarding any paperwork. I even received a Family Assistance Checklist which proved so helpful. My husband's ashes arrived quickly & respectfully. All service was excellent. I highly recommend them. They were such a blessing to my children & I at such a sad & distressful time.

My wife and I had received a mailer when Neptune first came to Wisconsin, and we both had a strong desire to go with cremation rather than anything else. A gentleman came out and talked to us, and we thought the program was good and reasonable, so we signed up. Having the preplan services makes things very painless. I had a real rough time with my wife's illness. And I was so glad I didn't have to deal with making funeral arrangements. Neptune took care of everything for me. I've already made some recommendations. I tell people exactly what happened and how they handled things when she passed. Most people are rather taken aback that it was so painless for me.

This was my first experience with pre-planning as well as experiencing death in the immediate family. I cannot complain. The entire experience beginning with sales to executive were managed by consummate professionals. They all were thorough, patient, courteous, empathetic and professional for which I am grateful. Quite frankly, I don't know how I would have done it if it were not for Ms. Mary ** in Sales, Ms. Trina ** Funeral Director, and Ms. Beth ** Service Support of the Altamonte, FL, Office. They were responsive, and went the extra mile, every time I made contact with them. For this I am forever grateful and recommend them highly.

My mother had specified in her documents that Neptune Society was the place that she had decided she wanted to use. She included information in her binder about how I would get in touch with them. The team was very responsive, sensitive and professional. I didn’t need to make any big decisions about where we were gonna handle the arrangements. It made it easier, more straightforward. And it also made me feel like I was honoring my mom’s wishes.

My husband and I both got the pre-need. My husband already had the service several years ago, then I got mine too. Everything works out good with Neptune. They were very efficient and prompt, and they answered all of my questions. At the time of need to use the service, I did not have to think about anything -- it was already taken care of.

THEY have the money do mass mailings ... BEWARE. Study reviews carefully. SCAM. Spoke to number on mailing cam ... they said would remove ME. We'll see. Beware. This is a SCAM. Use local business with reviews or people have had great experience in this difficult time.

My dad had made the arrangements with Neptune Society in California. And after we brought my mom here, we just went to the Neptune Society here. Their rep was very nice and very helpful. What happened was the Neptune Society in California wasn't affiliated with the Neptune Society in Jacksonville. But they called them and worked out a deal, so they were able to take my mom and cremate her. It was taken care of completely.

My parents had prearranged policies through Neptune Society. My interactions with the Neptune team was wonderful and very easy. They took care of everything because I was in the process of moving from one state to another when it occurred. The cremation was taken care of, and I didn't have to worry about trying to get copies of death certificate because they had already arranged for that to be done. And when my mother's ashes were ready, all I had to do was go pick them up. And in fact, they were so wonderful that I'm gonna get prearrangement myself.

Neptune Society was really good. We’re military and several people had already used them. I then searched online and contacted them that way. Their rep came out to the house and we sat down. My husband was sick and so we did his and mine. So, they handled it all. My husband and I were able to take advantage of the pre-plan services. Having those services in place was a big relief, and it’ll be a relief to know that my kids won't have to go through a lot -- it's already done. Also, if I had any questions, I just called the office in Plano, and Carolyn, who was awesome, had the answers and they contacted the navy for me for the memorial. It was really good.

I used Neptune about nine years ago and for a recent experience, I used them again. Their team was very good. John in Tucson, Arizona was a wonderful guy. Every aspect of this whole thing was just a good experience and much of that credit goes to John. He was very prepared, compassionate, and on point.

I had an excellent experience with Neptune Society. It was all very helpful. The guy I worked with named Brenton was wonderful. He was in Fort Myers and he was texting me back in July. The only thing is I haven't for sure received a bill for the death certificates I had done. At one time, I signed something. I knew there was money but I lost track of that and I never received a bill. It'll probably still come. They're probably being courteous about it.

We were living in Green Valley at the time and we got a card in the mail from Neptune Society. The rep came over one evening, sat down and explained the whole program to us. It was what we were looking for so we signed up right then. As I’m the survivor, the service was very easy and efficient. I couldn’t have asked for anything better. He was picked up from the hospital shortly after they declared him gone and they were very nice on the phone when I talked to them about everything. I went over there the next day with my grandson and I signed all the paperwork. They explained what would happen and approximately how long it would take for the death certificate. Once it left them, it went to the hospital for the doctor, then it went to the county clerk’s office.

Neptune Society's price is affordable. They take care of literally everything, which they did when my husband passed six weeks ago. They did everything they said they were gonna do, and I didn’t have to worry about a thing. I could just handle my emotions. They were extremely nice and caring. I have recommended Neptune Society to a number of people, and I personally know of four people that bought pre-need contracts.

I was approached by Neptune Society after the unexpected/untimely death of my husband. Not wanting to leave a financial burden on my two minors, I signed up for a plan for $954, which Neptune "Financed" up to $3,604.89. Not a good price considering I cremated my mother and husband for less than $700. Now I am feeling swindled, and they made it clear that they will hold my remains, if not paid in full, until they receive all of their money. DON'T fall into the trap; funerals and final plans are heartfelt and thieves know just when to jump in and what to say. What they didn't/wouldn't listen to is that "I cannot afford these services." Be careful!

My mom and my dad both had the preplanned service with Neptune Society. We were sort of forced into it too because they had contracted with Neptune to do my mom's cremation. We had a very good interaction with their rep. His name is Mike and he was excellent. We will definitely speak with Neptune Society about planning our own services.

My father and my stepmother signed up to be cremated with Neptune Society. When it was time to use the service, I had a gal named Kristina help me and she was very professional. She answered all of my questions and was so easy to deal with. Impact-wise, it was the best thing. I knew exactly what to expect. They got my dad and they did what they needed to do. I made the appointment to go in and see him and it was great. It took all the emotion out of it - emotions that you spend too much money or the things that you have to decide on. It was all decided for me. I liked it so much that I signed myself up. I really appreciate them and I would tell anybody to sign up with them.

Samantha was very helpful with making the arrangements prior to my Mother's passing. Shannon was wonderful, professional and very caring while ensuring the details were completed after. I really appreciate the empathy and support of the staff. I also very much appreciate the dignity with which they cared for my Mother.

The staff was very kind, calming, knowledgeable which was greatly appreciated at this time of grief. I am so glad we purchased this years ago. It was a very smooth process. No hidden fees or any unexpected difficulties. I am forever grateful for the understanding and honesty in services the Neptune Society provided to me and my family.

The staff of Neptune Society in Kenner, LA., Renn and Ashley provided STELLAR service for our family in the passing of our Father. They answered EVERY question, responded to questions in minutes, and were there for us through the entire situation. From the very first phone call until his cremation service this past Friday, it was as though they were like family. I want to personally thank them for making an already difficult event flow seamlessly, and without fear or worry. With our most sincere thanks! The Family of N.T. **, Jr

My dad started a payment plan with Neptune Society, and all of the interactions that I had with them was really great. The whole staff was really nice and really good. They did a excellent job. I would highly recommend them.

My dad had signed a contract with Neptune Society for when he passed away to be cremated through their society. They were totally 100% very respectful and they walked me through every step of what was gonna happen. Everything was spot-on. I wanted to do things right away and I didn't need any explanations. That's how they made me feel. I truly 100% trusted that they were going to do right by me and my husband. I plan to go there and sign a contract to have me cremated through Neptune Society.

I should have done my research and gone elsewhere, because there a lot of stories like mine on central coast Cali! It took 5 weeks to get my mom's ashes back. Once you pay all the fees, you never can get hold of them! When I received the death certificate, the rep, John **, said he still hadn't received a date for cremation (3 weeks after mom passed). So ANOTHER 2 weeks pass, he hasn't answered any emails etc, he calls me "We have your mother's remains, sorry was out of office for 2 weeks". Seriously???? Most businesses a rep leaves, someone else takes care of your clients!!! I never was informed WHEN. Received a week after the fact because he was on vacation??? Avoid Neptune!!

My father went to some free luncheon where he bought his cremation package with Neptune Society. When he passed away, our interaction with the company started where a couple came to retrieve his body. They were fabulous and they became like family. I wasn’t ready to let my dad go because my son wasn’t there yet, so they hung out and they talked for a long time. We laughed and we cried together. My son was gonna be much later than he thought so they left and came back. When they came back, I was so glad it was the same guys again because I felt so comfortable releasing my father’s remains to them. It was so consoling to have them there.

My youngest son’s wife passed away and they used Neptune. I also got their services and their people were very kind and very understanding. It was a great service.

Highly recommend to anyone. Allie was the Most courteous most accommodating person. Kept me updated on the progress of things. Told me what all I needed to do. And followed up on everything she said she was doing. Kept me abreast of every that was going on.

I was exceptionally pleased with Julie's service. We purchased our policy in 2004 and had added travel protection since we traveled abroad at that time. We never used that aspect, but it was so appreciated to have all the cremation activities and notifications handled very professionally. Whenever quick delivery was needed, Julie provided overnight service. We ended up with no extra costs since we used our local place of worship and the VA for burial. Representatives from the cremation facility arrived for the body within two hours of death. My husband died at home using Hospice services. Thank you Julie and your staff. We only wish there could have been an office in St Louis.

I received in the mail a letter from this company, and the envelope had stamped on it "Community Survey." There was no other marking on the envelope to indicate the name of the sender. When I opened it, there was a list of questions, but to say it was a "Community Survey" is a lie. It was from the Neptune Society of Nashville about cremation. The envelope was clearly designed to get elderly citizens to open it, and its contents consisted of a series of intrusive questions from asking how much was my income, how old was I, and so on.

A few months ago my husband & I attended a seminar sponsored by the Neptune Society (Tuscon AZ). We chose to attend to receive information about what the Neptune had to offer. At the end of the seminar the Rep Teresa ** asked if she could come to our home to discuss things further. We politely told her that, through no fault of her own, after getting the info, we didn't feel Neptune was a good fit for us. Teresa did not want to accept this & made it difficult for us to leave. Since then, she continually calls & has been told by both my husband & myself that we are not interested & to take our name of her call list.

In the mid 1970s I purchased what was supposed to be a simple cremation for $150.00. I received a blue Neptune Society membership card stating the same. Fast forward 43 years and they tell me they lost the records. I don't have any plan and the 150 was just for a wallet card to carry around until I die. This is a ripoff of the highest degree. And I guess they will just pocket my money.

Tracy, the rep from Neptune was delightful, very nice, explained everything to me, and told me what my options were. I took advantage of the pre-planning service and I like that it's all inclusive and it’s taken care of upfront.

Neptune took care of my husband. We joined them when they first started up about 10 years ago. We went by their price and we wanted cremation. We didn’t want my husband to be buried in a casket. My son, Brad, did everything for me and we’ve been very happy. Everything Neptune said they would do, they did. They followed through what the two salesmen said when they came out to the house. There were no hitches. I’m gonna be buried by Neptune, too.

Elaine ** is one of the most Insensitive and unprofessional people I have ever encountered. My mother purchased a preneed policy from Neptune Society when she lived in San Francisco some years back. Just prior to her passing a few weeks ago I contacted the Stockton office since she had relocated to Stockton where I live. When I called initially I was put on hold for over eight minutes and when I brought the hold time to Elaine's attention she rudely denied it had been that long and offered no apology. The website says the Stockton office offered funeral services and she informed me that they did not, so I contacted the customer service with the main office and was told that the policy was transferable.

My wife and I took out contracts in 2007. This look like a way to plan for the future. Cremation with ashes scattered Pacific Ocean Southern California. We live in Texas. Cremated Remains were scattered at Sea off the Coast of Oregon? Do not understand How A Company with years of experience could not think about the feelings of all the people involved. R W **

Neptune Society came to my aid very quickly and professionally, and helped me over a bad time. That was my son, my only child, and my brother who worked for a mortuary down in Tustin, California told me to call Neptune Society because they were really good. And Neptune has done very well. I just called them and they took care of everything. I didn't worry about anything. I'm very satisfied. They were also extremely professional and they treated me well. It was like they knew me and my family. They really cared about me. There was extremely heartfelt emotion and genuine care. They are good people and I would highly recommend them.

Neptune Society's team was fabulous. They were really kind and knew their stuff. Their pre-planned service was easy. I would recommend them.

I got my cremation plan with Neptune in 2018. Jessica was wonderful in explaining how everything works, the price, and payment plan was affordable, and I felt relieved to have gotten this taken care of since I am single and middle-aged. I didn't want my kids or Granddaughter to have to deal with arrangements or expenses. I highly recommend them.

My whole family for five generations has used Neptune Society. And all of us take advantage of the pre-planning services. I worked with Carlos most recently for my dad’s death in March, and he was awesome. He helped me facilitate everything so I could have a funeral within two weeks of my father’s passing to accommodate my family flying in from Atlanta. It was very well-handled, it was quick, and then he helped me coordinate with the actual cemetery, which they don’t normally do. The cemetery was kinda slow. So, he picked up that slack for me as well and made sure I had the correct permits.

My brother was satisfied with Neptune Society so I went with them as well. The rep that I dealt with was wonderful. She listened and she was very efficient. She knew exactly what needed to be done, and she told me what needed to be done. She did the thing she said she would do.

My husband and I prepaid cremation plans with the Neptune Society 20 years ago. So far things have been very easy with them since my husband died in late April 2019. Our son, who is here from New Zealand only for a week, went with me to the facility a few days ago to sign papers and make arrangements, and our meeting with Jimmy went well. He was friendly, efficient and professional. My only concern is needing to drive back there in another week or two to pick up my husband's remains and death certificates, but that is a problem with government bureaucracy and not with the Neptune Society.

Los Angeles, CA. It took 18 days for them to cremate my mom. They never returned phone calls. I had to call every other day to get updates poor customer service. My parent pre bought this service 10 years ago. I would never recommend this company to anyone. I have posted my on many sites to my friends my dissatisfaction on the Neptune Society.

My aunt told me about Neptune Society. She had set up the services with them many years ago before she passed away. It was excellent dealing with the Neptune team, especially Patrick down in LA who was great. He was efficient, caring and very professional. The pre-planned services relieved me of having to do anything.

Neptune Society was absolutely great. I couldn’t ask for anybody better. The reps were very responsive, very knowledgeable. They empathized with my situation. They offered solutions, and every phone call I made up there, they answered. I didn’t have to be put on hold, etc. My emails, my faxes, everything were answered very promptly, so I couldn’t be happier.

My father-in-law had already made the arrangements with Neptune Society way before he died. The whole experience with them was positive. There was one man in Miami who was our connection with Neptune. He lived in Bay Harbor and he was fabulous. But the thing that we didn't know was that the process was not quite as simple as it was advertised. Although they made it sound like one call was needed and everything had been taken care of, it really wasn't one call but a whole bunch of calls. Then, gradually, things got taken care of. Nonetheless, the best part about the pre-planned services was that these were already planned. My father-in-law had already done the planning. The arrangements had already been done and taken care of, so we didn't have to make them at that time.

My parents had prepaid arrangements with Neptune Society. My father died in 2015 and my mother in 2016, both in the Los Angeles area. We made one call to the Neptune Society 800 number and they were there to pick up the bodies within two hours. It was extremely easy. We then completed the paperwork for cremation and purchased death certificates through the Neptune Society. I highly recommend the Neptune Society.

My husband was 26 and 1/2 years older than me and I had buried a lot of people. He thought that I had done enough staring that he went and got his cremation paid for and done through the Neptune Society. We paid Neptune off but they tried to charge a $500 interest. I had to tell my husband that he gotta go back there. So, we got our $500 penalty that they tried to give us for nothing. I don’t think my husband knew that there was another cremation service but it worked out well. We have been free of the burden from when he passed away. His son came and asked me about Neptune. He was thinking about doing something like that because he has a daughter. I recommend Neptune Society. I don’t know another and don’t care to because Neptune did a wonderful job.

My deceased partner passed away at home. The police department warned me that it may take 20 hours for the coroner to pick her up. He also advised me to go look at the will if she had one. When I did that, I found the Neptune Society folder that she had pre-planned, and they were here within an hour and a half, muchly relieving the situation of having a dead one on the floor. So magnificent.

My mom died 52 days ago. Initially, I was relieved when I found out she had pre-arranged her cremation. But everything after the mortuary picking her up has been a nightmare. Did the required paperwork, no biggie. I had to ask multiple time for them to send me an invoice for the charges I was responsible for (permit/extra death certificates). I provided my credit card information for the charges on 2/28/19. To this day I have not received the copies of the death certificates (my card was JUST charged on 3/28). Supposedly, the "order was placed" with the Vital Records but I have called the past two days in a row and they have nothing.

Shannon was a beacon of light during some of the darkest days of my life after losing my mom unexpectedly. She was very warm and kind, responded promptly to emails and calls, was professional, and really helped us honor my mom and her life. I was out of town when my mom died and even though she wasn’t embalmed due to being cremated, they made my mom look natural and beautiful - exactly like herself - so I could say good-bye. This wasn’t part of the original plan so it was extra special that they were able to do this so I could see her one last time. Shannon was very organized and did a great job walking us through many tasks both in preparation of the memorial as well as tasks that needed attention afterwards. The memorial keepsakes are lovely, too. I am grateful our family had such a positive, easy experience during such a tragic time.

Sarah at the Neptune in Lyndon, Kentucky was very wonderful. In fact, everyone was wonderful. We live close to the location and the hospitality of the environment was the reason I chose them.

Neptune Society is the best thing. Their service was for my parents. It was so much peace of mind having nothing more than a phone number to call. They were very efficient, prompt and courteous. Any information I needed, they were right there to help me with. My husband feels like he doesn't wanna do it, but I'm thinking it would be a savings because I'm sure their prices increase, but they don't charge more after we pay. I highly recommend Neptune Society.

Kansas City, MO. I have received the worst customer service from Neptune multiple times. The first time was the day after my father passed away, a sales rep called me and discussed cremation options. I discussed with her that we had picked a funeral home and burial service already and when I told her who it was she proceeded to tell me I was making a bad decision and that I should do my research before I found one. She was very rude and blunt and disrespectful to me when I was mourning my father.

Neptune Society seems to be an established long-term service and I've had nothing but prompt decision to courteous service. We've been members over the last 20 years and I'm more than satisfied with them. I have it set up for my 93-year-old mother and I also recommended it for my aunt who passed in January. The manager, the woman who dealt with me in Reno, was really phenomenal. She was really helpful, compassionate and very efficient.

The people at Neptune were professional and very helpful. Nicholas, in particular, was great. I had a really good experience with him. Neptune did a really good job for us and I'm real pleased with everything. My mother passed away in February but my dad passed away back in 2002 so we experienced their professionalism then also. I would highly recommend them.

At Neptune, I experienced excellent customer service. Their reps were very easy to deal with and they walked me through all the steps I needed to know.

Neptune Society was efficient. Steve likes the way they excellently handled everything. They were also very professional and compassionate. I thank Neptune Society for taking care of his wishes.

My husband and I prepaid our cremation over 10 yrs ago. Brilliant move. Hubby died feb in ucla hospital. I walked out of his hospital room. Neptune Society stepped in and took it from there. Carolyn ** was my rep. She contacted me at every step letting me know if any info was needed and/or what progress had been made. At this horrible time she was compassionate and professional and got it done so smoothly. My friends and family so impressed they are signing up. Would highly recommend to everyone.

I did a research, and Neptune Society had good reviews. I also had a coworker who also had Neptune. And she said that she also had heard good reviews. So, that was good enough for me and I reached out to them. They have a professional staff, and they also have people there that are bilingual. So, even if there are people speaking Spanish, they have someone there who can also translate and assist in anything that they need. The team at Neptune was super. They were very sympathetic, very considerate and the best you can expect in untimely and unfortunate situations. I highly recommend them.

We have decided on cremation and when we talked to the representative there was no pressure and she was able to answer all our questions and then some. We revived our items quickly that we have to fulfill. We are very happy that we decided using Neptune Society.

I got a very good referral for Neptune Society and I had very good feedback from other customers. I had a friend, a neighbor, and another person who also experienced the care of Neptune. First, I inquired about them two years ago in Fort Myers and I had a great experience learning from them and talking with two different people. Then when I realized that my husband was gonna die in New Jersey, I called them to ask them what they could do if I were going to bring his body to a funeral home and also who to contact in New Jersey to look at services from the New Jersey end. The guy was right on it and got everything sorted out for me.

Took advantage of my spouse who is in a manic state with bipolar disorder to sell her an expensive package plan and urn - which will be lost by the time it is needed in 20 years. Arrangement planning is a suicide indicator...do they even think about that before going into their sales pitch?

My dad prearranged a cremation with Neptune Society. The people there were very responsive. They were very respectful and understanding and did a really good job. I'm more than satisfied with their efforts and process. I'm glad that the service was taken care of and it was very easy to do what was needed and get the process done.

My fiancé and I received an invitation to attend a Neptune Society lunch Seminar about a year ago and since he (fiancé) had expressed a desire to be cremated; I made reservations for us to attend. I wasn’t on board with cremation, but we wanted to gather enough information on both sides in order to make a knowledgeable decision for our final arrangements. It is now a year since we attended the lunch seminar held at Jaxx Steakhouse and the husband and wife that put the seminar on will not stop calling us!!! Some weeks it is two or three times a day!

Amy ** & Jonelle were very caring & helpful to me during the traumatic death of my brother George Andrew **. Amy always made time for me, no matter what questions I asked. I appreciate her kindness. I would recommend Neptune Society to others, as it was recommended to me by someone under same circumstances.

Neptune Society has a great program. The rep from the Charlotte office contacts me and he is fantastic, super friendly and helpful. He told me where to go to pick up my mom's ashes but he sent me the death certificates in the mail. Everything else was done by phone. It was a great all-around experience. I've never been through a funeral so I don't know what to do. It's nice that all that is set up so I don't have to worry about that part of it.

The Neptune Society team was extremely kind. I called them and they said that I needed to come in and fill out paperwork. I told them that I was my mom's sole caretaker, and I only had a few time spots during the week where I could go off and leave her. So they actually came out to my house and they were very personable. They made me feel very at ease. Most funeral directors are kind of somber and hard to talk to, but everybody at Neptune was just as nice as can be.

My dad and mom got a flyer from Neptune Society many years ago and we chose them because of the overall cost and what the plan consisted of. We can pre-pay it and we don't have to worry about it. Also, the reps were great. Unfortunately, we had to use the plan for my dad several years ago and it was a difficult experience that they helped make easier and smoother for us.

Jessica ** spent several hours with me going over what I could purchase for me and for my husband. She was very helpful. But, now I admit the Memory Chest and the Planning Guide I find very difficult to understand. I am thinking of possibly contacting Jessica again and asking for her help in understanding the Memory Chest and the Planning Guide. I will see if she can do that.