Wendy's Reviews

Poor service. French fries were cold, not even warm and guy at window look like shaggy with a leather wallet hanging with a big leather tan knife on his belt. I see Wendy's now just hire anybody since they pay low wages.

This Wendy’s is the worst in our area. I ask for a Dave single HB. They gave me a meal with cheese on Hb, cheese messes up my stomach. I ask for a regular large coke. They gave me a diet. I hate diet products. They were too interest in fixing their hair, talking to each other instead of actually listening to what the customer ordered.

Had cobb salad and the chicken was rubber and it smelled. Looks like it was sitting for 2 hours. How can they serve this rotten food to a human being. I will never go back. St. Mary's Road Winnipeg. MB.

Wendy's service is the most horrible service I have ever experience in fast food at the location on Union in Memphis TN. They served me a burger that had been sitting for god only knows how long with bacon that looked as if it had been cooked and re-cook with nothing but pickles, cheese you couldn't see and no other toppings. It wasn't prepared right the first time nor the second time and the workers should have been at home because clearly they didn't want to be at work. I was craving a Wendy's burger and I just knew I was going to be satisfied. I thought, I can't go wrong with Wendy's but I was sadly mistaken and so disappointed. This was my second time attempting to get food there. I was just hoping this time would be different. But you won't have to worry about me ever returning.

13601 had the most unprofessional employees I have ever dealt with while there. If you look at the cameras, you'll see them flipping me off and calling me a **. Before this, I went to order my $5 biggie Bag and before I took a breath, the lady cut me off asking what my drink and sandwich was. I took a breath and repeated myself and before I could tell her my order, the lady said, "What sandwich and drink." Cutting me off again and giving me no time to speak. I tried to explain that they will not give me a chance to speak. Then a another lady gets on and said how I was being rude and how I can go someplace else. Sooo, I pulled up to the drive through window.

My family and I love eating at Wendy’s in Bridgeport, Connecticut. Everyone is very attentive and pleasant, but the employee Angel and his brother are the best. The food is also very good and is always our first choice.

I ordered a taco salad, so you have to put it all together - fine. BUT I did order Ranch dressing and I am sure I was charged for it. Not included. This was a delivery order to a business, no plasticware at all. I ordered a small frosty - the pumpkin one... They sent me a JR which was basically a shot glass of a frosty and way melted. It was really like a shake (a very small one) and of course no plasticware, so of course no straw. If you are going to charge the high prices, make sure it is worth the money! Those of us that work don't do it to be charged high dollar for less than a 3 star for sure!

I have a service dog and was given the 3rd degree which is against the law. This happen 3 times, 2 times by the same manager, once by someone else. Contacted customer service twice - never a response back.

35 minutes in drive-thru. Got cold fries with way too much salt. Doors have been locked for a month. So you have to wait in long drive-thru lines. Asked for my receipt. Was told receipt machine hasn't been working. Thats been over a month since anyone has gotten a receipt. Seems fishy to me. Top Sam Wendy's in Maine has gone so far downhill since new ownership. Empty ketchup containers or no cups to put ketchup in orders. Messed up all the time. Last time I went in bun racks blocking the counter. What happened to my favorite place? It's now the worst place to try and eat. So if your order gets messed up you wait another 30 to 35 minutes in line again to get what you ordered.

I've been waiting more than *TEN DAYS* for Wendy's to authorize a small refund (just $4!). I had placed a mobile order on 10/1/23, went to pick up food but was told that restaurant's "system was down" and they couldn't fill orders. But the refund was *NOT* automatic - I was told to call Wendy's corporate "customer service" office (which is closed on weekends). I've called them *FOUR TIMES* now, but they won't process the refund - they tell me I need to speak with a "District Manager", who is supposed to call me (but no call received). Outrageously BAD customer service here - I won't do any more business with Wendy's.

Chicken nuggets are hard as a rock. They took away the chicken tenders which was the best all around. I will no longer go there for chicken. In fact fries were very hard too. Just gonna give myself a long break from that place. Salt on fries sucks so when you order no salt you get hard fries. We are done.

I would like to start by saying that I never review places because everyone is human and makes mistakes… but seriously the service was so bad. I placed a mobile order with Wendy’s, I waited at the speaker for about 5 minutes before even being greeted. I let them know I had a mobile order and pulled forward. I was kind and patient with them considering there were only two people there. I ordered 3 combo meals, two of which were just chicken nuggets and one that was a sandwich. I order everything as it came except for no tomato on the sandwich. I was the second person there in a five car long line and the second to last to be served my food.

I ordered a 10 piece nugget and a baked potato along with a chocolate Frosty. The frosty was complete liquid. The 10 piece was thrown in the bag, not even in the container and the potato smelled fishy?!

Wendy's. August 24 @3:06 pm. I placed a mobile order and arrived 10 minutes later. Took 10 minutes to get to the window with only one car ahead. At the window, she (** woman with faded red long fake hair) handed me two cokes and no straws while I waited for the rest of my order. I thought it had a red tinge to it, so I took a sip, and it turned out to be Cherry Cokes. Yuck. I was handed the rest of my order and told her that I didn't order Cherry Cokes, and she replied that they are out of regular Coke.

I absolutely love Wendy's. But Wendy's you're a lot like a lot of other restaurants. You need to train and teach your employees how to properly hand change back or do you actually know how to hand change back? You don't just throw the chains in the dollar bills together. You properly hand the change back by saying how much the total was and how much they are getting back. I got money back. My bills were even folded up. It's sad this generation only knows how to use credit cards.

I realize finding good conscientious employees is difficult but….we ordered with app in car and arrived ten minutes later - it was just after a storm and we were the only customers. A grim-faced female employee (manager?) took our order number. We then sat for 10-15 minutes waiting for our order. When it finally arrived burgers were cold. We started to drive away but I thought we should check the order and sure enough a sandwich was missing. Grim faced manageress replied, "Because your order isn’t complete." Hello? You didn’t say anything to me. We then waited an additional ten minutes - now there is a line of cars behind us - for the final sandwich which she handed over without any explanation or apology. I will not be going back. To my mind, inexcusable.

*WENDY’S CORPORATION DOES NOT CARE IF YOUR KIDS EAT RAW CHICKEN AND GET SICK* My 9-year-old son and I decided to make a late-night visit to order the Asiago Spicy Chicken Club that I’ve been eating for years. We placed our order at 11:51 just before closing at midnight. The order taker said it would be 6 minutes to fry the chicken and we agreed.

I ordered a classic triple combo and they gave me with one patty with two junior patties. I called them out on it and they remade the burger THE SAME WAY. MONTAGUE PEI CANADA. PATHETIC RIP OFF OF A FAST FOOD JOINT.

Loved the service, the workers and the food. Overall incredible experience. The guest experience was one of the best I've had as a customer in any restaurant. The manager was very approachable and made the experience that much better. Tab is awesome.

The line was wrapped around the Wendy's on Cortez Rd in Bradenton Florida. I went inside and the girl worker who was sitting down said I have to place my order at the kiosk and she could not take my order. All of the workers were arguing saying orders being placed are wrong and arguing about closing time and other things instead of taking care of the line outside of the drive up. I went to McDonald's and was taken right away!! THEY NEED AN ENTIRE NEW STAFF WHO NEEDS TO BE TRAINED IN CUSTOMER SERVICE!!

I ordered a pub burger from the Wendy's at 4029 Five Forks Trickum Rd SW and I basically got a wrapper that looked like someone threw up a burger into it. I understand a bit of slippage, but this was just "I don't give a damn about my job or the customers" in a bun. Nothing on this thing was where it was supposed to be. I tried to fix it but it kept getting worse. I would rather go hungry than to ever eat at that Wendy's again. It will probably be a very long time before I eat at another Wendy's period.

I had a coupon for 2 sandwiches for $10. She rang it up and said $11.49. I said no, it is $10. Her and the manager said that is the way it rings up so that is the price. If we adjust it, it looks like we are stealing. So they can steal from me? What a terrible service. Needless to say, I left with no food. Why haven't the contacted corporate to have the computer fixed to accommodate the coupons? Poor service, bad business practice. Won't be back there again.

I ordered a JBC no mayo. They put mayo which wasn't that bad but when we went back they wouldn't take it back. They had to make me a new one, it had no mayo but also had no tomato or lettuce. It took them more 20 mins for them to finally get it right and also the manager kept getting an attitude when we went back. Also got my family's food wrong.

I purchased take-out of Dave's double burger from the restaurant at 3950 PEMBROKE ROAD at 1:15 PM on 05/12/23. I could only take one bit. It was so overcooked it was crispy. I could not eat it then I tried to give the meat to my dog, but he also would not eat it. Obviously, the staff does not care.

We got chilly cheese fries with cheese sauce but when we got the food it was not in the bag but the drinks was right. But the wait was longer than it told us. 30 minute but we had to wait 1 hour. We was already hungry then we just became hangy.

After getting my usual sandwich when I got home I took out my sandwich and it was completely burnt and I then realized it was also missing the tomato as well. This is the second time I was disappointed by coming to this Wendy's. I'm usually pretty happy with their food but wasn't again.

For me I liked the food soooooooooo much but the service is like seriously. I went to wendy's to get a chicken sandwich because I like those but when I got the meal one time I ordered it I checked it and... there was lettuce but I didn't order lettuce and worst part. There was no cheese and so I had to go home to take the lettuce off. There was also mayonnaise on the lettuce and yes I did order mayonnaise. It was disgusting taking the lettuce off. I had to put some cheese and more mayonnaise on. But that was the only time it happened and the other orders were good. I'm not being rude to the workers also.

The soda had a strong chemical taste. Bubbles on top like soap. Tasted Like disinfectant. One sip threw away. Had plain tea not from machine. Fries cold, soggy. No one smiled on crew. Quality of food not what I remember. Nuggets half size. No flavor. The bbq sauce tasted like ketchup with a tablespoon of sugar in it. Won't go back ever.

Wendy’s on West Florissant, horrible service, food cold and the managers are just as rude. Young lady did not even give me a receipt. I went to the window to find no one nowhere to be found. I would not go back there.

I don't generally write reviews. When I do there is as problem and needs addressing. I've been a saline local for over 20 years. I avoid this Wendy's when I can but when I can't, 9 out of 10 there is a problem with service/order. I can list many different issues here but will highlight a few. Today I attempted to get food for my child via drive thru, the teller was quite rude and very pushy. The result was I ended up just leaving because the next word out of my mouth was not going to be friendly.

I tried to give them the benefit of doubt. They gave me old food. My breakfast potatoes were dried out like they have been sitting there and my French toast sticks were dried out. I was very disappointed and I even called just to see what they would say instead of them saying, "I will replace your food." The manager keeps making excuses and then after I had a come back for it she asked, "What do you want me to do?" I feel like as a manager be a manager.

My husband and I went to the Wendy's on Fairburn Road because it was close... I ordered a LG chili and he got a #1 with Sprite no ice and I got a small Frosty ..We pay and get to the second window. They put Sprite in the ice. My husband said, "Can I please get no ice?" They take his cup, pour half of it into another cup, fill it back up with ice left in it. Still fine whatever but then we got our food we had no spoons or straws. My husband asked for them and another lady says, "Damn. What else you want?" as the child in the window is screaming in my husband's face next ... "Next in line. I said next." ...Next in line ... No one was behind us .... I'm sure this particular child/female has had issues with other customers .... Bad service and food ...I had one piece of meat in my chili. I didn't order beans only ... And we were never given a receipt.

I got chicken nuggets and I ate a few that were on the top, but at the bottom there were chicken nuggets that weren’t even cooked all the way and has this gross slimy stuff on it. I ended up getting very sick.

I got a 6$ biggie bag and the juice they gave me is the size of a child's meal. I should had went to McDonald's and I will continue to do so. A lot of food comes in the bag only to wash it down with a tiny cup of juice. I was very surprised and thought the server made a mistake.

I ordered 3 bags of food from Wendy's with one of them being a small Baconator combo meal. When it arrived, It had 3 bags but when I opened one of them, there was only fries and chicken nuggets which I did not ordered. I looked for my baconator in the other bags but it was not there. This happened to me last time but I did get my money back. Please don't let this happen again.

I go to the new Wendy's on Fairburn Road 2815 Fairburn Road to go get some breakfast this morning. I go to order. The menu says Coke products. When they ask me what drink did I want and I said, "Coke would be fine" and they said, "We don't have any Coke. We've got Dr Pepper, Mountain Dew." I said, "Okay well Dr Pepper will be fine," "We don't have any Dr Pepper," he says, I said, "Okay what do you have?" I proceed to say, In a loud yelling voice I hear over the intercom, "We don't have dr pepper or coke. What the **..." yelled at me, I said, "Excuse me. Did you just yell wtf at me..."

So I got the Chicken Sandwich, Diet Coke, Fries and a baked potato. Didn’t get my baked potato. Coke has no flavor but has a disgusting aftertaste. Was still charged for the baked potato even though it was never given to me.

Price went up almost a dollar in the past year, got the same portion, sometimes less. I normally get the same order and have been for a couple of years now and I guess the portion depends on who is preparing it.

Wendy’s chili is very runny, not thicker like used to be in the 1980’s. Today hardly had meat. Looked like soup. Hope you will want to go back to the original formula which did not have peppers and pieces of tomatoes.

My son & I walked into the new lobby and waited 10 minutes before being told that the lobby was closed. We hopped into the drive-through to get a 4 for 4 and the new Italian Mozzarella combo. After 25 minutes in the line we ordered and were told the combo was all sold out. It was 12:30 PM. So we just went with the 4 for 4 and the person at the window would not speak to me. It was as if they were just in a bad mood and didn't want to be there. When she took our order at the speaker, it sounded like they were on drugs and couldn't get their words right.

Yeah I just have the barbecue sauce that changed at Wendy's and it is so disgusting. I threw up. I don't know what the heck you guys did but you need to change it back to the original. It's got the spiciness and it taste good. Now it tastes like duck sauce or something.

Manager was extremely rude and unprofessional. After his cashier mistakenly, did not charge us for a mango pineapple juice and after we told her twice to put it on he got loud then when she agreed it was her mistake. The manager was extremely rude. 433 N Broad St Elizabeth NJ 07203.

I'm not here to bash the company. Actually, I'm hoping this will help them. For far too long Wendy's has been on a steady decline when it pertains to their service. It's so bad that you almost come to accept bad service. Orders wrong, long wait time both inside and drive-thru, and all served with a bad attitude in most cases. In contrast, and everyone knows it, Chick-fil-A is a great example of what the opposite of Wendy's is or has become. I think most will agree that the food is literally the only reason we come back, but that won't continue much longer if the service continues to decline. My hope is an executive or board member will read this and take it as a sign that it's time for Wendy's to make a change.

My experience has been terrible, and by the way your commercials suck, the Biggie Bag is absolutely disgusting and I will never get your French Toast Sticks. I walked into store, bad decision. I order a Chicken Sandwich, Coke and Fries. took too long. Opened the bag and OMG it was the most indelible garbage ever, mayonnaise was slapped on like someone barfed it up, and fries weren't bad but the nuggets were trash like I was eating cardboard. Now this is just pathetic, I have never had such a bad experience.

So first of all they have plastic straws with paper cups and now it’s the opposite??? Why is that? And now with your combo you used to get medium fries with it but instead it’s now small. This needs fixed. Bigger fries and either both plastic cups and straws or strictly paper.

Even with the weather in the 20s & snowing lightly today. I had been wanting a peppermint frosty from Wendy's because I LOVE pretty much anything peppermint. So I stopped at the Wendy's on Powers & Stetson Hills here in Colorado Springs, CO. When I got to the ordering station I noticed they had a label that the peppermint frosty were not available at this time. So I proceeded to order a small chili for my mom for supper. I asked the girl that was taking my order if the peppermint frosty wasn't available because their machine was broken. She very clearly stated that they were NOT selling the peppermint frosty because she still had strawberry and they were NOT selling the peppermint until the strawberry was gone. Apparently she doesn't know that they shouldn't be advertising the peppermint if they're not willing to sell it because that's false advertising! Poor way to run a business!!!

I went to Wendy’s for a vanilla frosty and they only have chocolate and peppermint. Like who likes peppermint **. Disgrace. Should shut down. I’m so disappointed and annoyed. Very angry about this. She told us to drive save when we left. **

So on my way home from work my baby said she wanted a salad from Wendy's so I said, "Aight. ** it. I’ll grab me something too then." So upon placing our orders I said I wanted a pineapple mango lemonade & a manager by the name of Melissa grabbed my cup by the top of the rim with her finger inside the cup so I politely asked her for a different cup because her finger was literally inside the cup. She immediately got a lil funky ** attitude. Then when she finally gave me my drink I said, "Thank you" on some grown man ** with no grudges because she just made a simple mistake that should have never happen but could be fixed, but when I said thank you she didn't say a word, not even apologize for the mistake in the first place.

Wendy's commercials have turned me into a Wendy's commercials junkie. I love, love, love their TV commercials. I'm still waiting for the $5 bag commercial to be made into a song. It has old-school sound, remind you of that Motown sound, you can't miss. Come on someone make it a song... You already have the cast and singers! Yes I have had delivery because I don't have a vehicle. Keep up the outstanding work with your commercial, I'm watching!!! It's the quirky ending that have just the right take/timing with Reggie burger.

Frosty machine doesn’t work and I asked for a bacon cheeseburger with ketchup only and they gave me a bacon cheeseburger and the bacon was overcooked and there was no ketchup but only burnt bacon and a cold patty with tomatoes, mayonnaise and lettuce which I specifically said to have none of it on there.

Wendy's used to be my favorite fast food place, I recently stopped for a# 1 burger, fries and Coke and I thought the product was terrible. The hamburger was cold and the cheese was just slapped on like it just came out of the fridge. The bun was not even warm which surprised me because they just made it fresh. I would not go back to any of the Wendy's in this area again.

Bacon Egg on bun price $3.79 & size very small; should be $2.79 or less. They're passing on higher wages to consumer. Why it takes 10 minutes at drive up-with not one customer around or cars in drive up or parked-and sandwich still cold. I see why there is no customers in the morning, their sandwich does not measure up compared to other places. I will not be back.

My experience was very disheartening, I had ordered a double stack cheese burger. When I received my order I had my drink and my fries and my burger without any meat. I was disappointed, I didn't reorder it. I just ordered from another restaurant. All this took place today.

You made my sister waste $4. I hate you guys. Btw in case you didn't know. This is a very hateful letter towards your company. McDonald's is better. I'm at McDonald's right now. McDonald's actually gave us our fries. Unlike some companies, aka by the name of "Wendys." Anywho, your burgers are trash. That's why you have square burgers. Cause you aren't like the other girls. You just had to be different. Well guess what, your burger patties taste like cardboard and look like burnt plastic. I hope you guys get your square meat taken away. Don't sue me please. Okay that's it.

I ordered two large strawberry frosties and paid for large and they gave me two mediums. It is frustrating when you send an online order in and it is wrong. I am so frustrated by this. They tried to give me someone else’s order and then they filled mine incorrectly.

I go to the Wendy's by my house at 7:55 pm. They are closed, so I go to another location that I hate because they never have what I want. Every time I try and order potatoes they never have them. Take them off your menu if not going to ever have them. Also my opinion this company is falling into the ground.

Hello, I just left the Wendy's on Winchester Road and a girl with a pink shirt that was working the drive thru just had an whole argument with me. I ordered a sausage and biscuit and natural lemonade. She snapped at me telling me she didn't have any lemonade. When I got to the window the biscuit on the sausage was hard so I asked if I could have a fresher one. She snapped again and said, "We don't have anymore." At this point her attitude is very distasteful so I just ask her for a refund and I told her that her attitude was horrible and that I haven't done anything to her for her to act like that. She then told me that my attitude was horrible as well. I told her that I was going to call her manager or Corporate and she proceeded to call out her manager's phone number and said she didn't care.

Went to a Wendy's in Albany, GA on July 6, 2022 between 7:07am-7:20 am.. Just trying to order breakfast...a #1 with coffee.. This is my second time within a month wanting coffee for breakfast and was told they don't have any. Why have coffee advertised if you never have it for breakfast? I asked why they won't put a hand written sign up saying out of coffee for other patrons who are looking for coffee to start their day, and the lady taking the order at the screen had an attitude like "Well it's not ready. The people didn't clean or prepare it.." One of those she said and for me to drive around. When I got to the window the lady had very short hair and it was mixed with blonde. I explained, "Please don't have an attitude with me because y'all don't have coffee." She said, "Seems like you're the one with the attitude." I said, "Yes when I've come here twice for coffee and none is ever ready.."

Wendy's on N. Main in Dayton Ohio. Cashier was mean, he yelled at me when I asked questions. They make customers pull up to wait for their food so they can cheat the timers. Manager defended bad service.

I need this restaurant inspected immediately and I won't be going back ever. The small-sized Diet Pepsi I received, or Coke Zero had several large-sized floating objects inside. Very weird and caused me to choke later on in the night, after consuming the drink. I then inspected the malted ice and saw the 'floating object'(s).

Do not go to the Wendy's on Griffin and 441. I've been there twice in the last 2 months. Will never go again. The food is horrible. You wait 40 minutes in line. They say they have no staff. You wait in line then you wait another 10 minutes to even order and then you wait up at the window another 15 minutes. Okay you're there about 45 minutes the food is disgusting when you eat it. Take one bite. Cold. I had to throw it out. In fact the state should even be called the food is disgusting.

We went to Wendy's on the Parkway in Chelsea. BIG MISTAKE. Took 23 minutes to get to the window. The manager is standing, texting and scratching. Should have drove off, but got our food. No ice in sodas, didn't mention it. Piss warm soda is so great with pink - uncooked burgers. Bread was hard as a rock, the gross chunk of lettuce was bigger than the whole sandwich. One tiny scrap of a bacon bit. The most disgusting pink burger was the cherry on top of this disgusting excuse for a meal. This place should be shut down or at least inspectional services pay a visit!!

My experience was very poor due till one manager. Her name is Ann. For she refused to give me her name to write a complaint I had to ask another manager for her name. She is very rude. I don’t understand how she made it to a manager position. I come in there every day and get the same meal every day and her attitude is very rude. She is poor with customers. Always talks back. I’m never satisfied when I she is there. All the other managers I have dealt with besides her is very respectful and understanding.

Customer service was great! Food..not so much. Not due to being cold or old. First they change their fries. Now they change their chili. Chili definitely does not taste the same. Sorry but I won't be back. I mainly order fries and a chili.

I ordered the son of the Baconator and got a 2" x 2" x 1/8 patty. The size and the quality of their sandwiches suck. I go to Wendy's at least 20 times a month. I never want to go back. I'll go back if I'm desperate but this just makes me hunt for more food varieties. Wendy's suck.

Got my order all wrong when I spent over 50 dollars through Door Dash. Worst experience ever!! I will never order here ever again. I use to love Wendy's but it has went so far downhill. Very dissatisfied. Worst experience ever.

Ordered delivery through the app. app sent to wrong Wendy's across town. My order was ** up. Tried calling store. Couldn't get through for hours and no response from customer service. It's like they don't even care.

Since Covid I've ordered Wendy's 22 times through the application. Only 1 of those orders was correct. I've contacted the store manager, regional, and district, as well as sent emails, texts, and chats that have had no resolution. I can't be the only person to have massive problems with their quality and customer service. If anyone would to join my FB group about this, here's my link: **

I’m a Vegan and I’ve always loved eating meat here. But one time when I got meat salad, it was full of cow bones and dead cow fetuses. My nose perked up at the thought. IT WAS SO GOOD! FIVE STARS. WOULD DEFINITELY RECOMMEND. P.S - I can’t believe this isn’t legal… IT'S SO GOOD!

There is no customer service at Wendy's, not on the phone and not on social media. I was charged for a delivery from Wendy's that was wrong, it was placed on wendys.com so they are directly responsible for the delivery and the order. Doordash came with the wrong order, went back for mine and it wasn't there, but Wendy's charged me anyway. When I called to complain I was on hold for an hour, so I called Doordash who promised to contact Wendy's to get me a refund. So the moral is, don't order any food via the company website, pay the extra money to order via Doordash, Grubhub, UberEats, etc., because they do care about their customers, whereas Wendy's couldn't give a rat's ** as long as they get their money and the hell with the customer who isn't satisfied.

Every time order a cheeseburger deluxe with no American cheese just wanted Asiago cheese. They add American cheese plus Asiago cheese. Only wanted one cheese Asiago. Make sandwich taste weird. Wish Wendy's stop doing this.

Not worth getting. Had sausage, egg, cheese and 3 2” strips of bacon on it that may equals to one slice. Not worth the 4.50 plus had to pay for it. Could’ve bought a pound of bacon, Dozen eggs, etc. for this crap.

I stopped there for breakfast. After 20 minutes of waiting at the window I saw that there was two cars ahead of me that were still waiting for their food. I finally had to leave because I would have been late for work. Zero out of five stars.

I ordered a bacon burger, and specified I wanted ketchup, pickles, and the bacon. I didn’t get my bacon. I’m mad. Really mad. That the only issue, but it’s a big one. I was charged for a bacon burger, I should have gotten my bacon.

I use to love Wendy's, now not so much. The food and the employees are going downhill. No matter which Wendy's I go to the food is never fresh. I was excited they got new fries, but I tried them twice and the are disgusting change. The drinks are always flat. The barbeque sauce and most of Wendy's sauces are so nasty especially the barbeque sauce is a crying shame. Employees seem lazy and rude scared to complain when they mess up on my order. Wendy's use to be better in the 80s and 90s. So sad. Welcome to the new world of lazy workers and disgusting fast food.

Wendy's at 1450 W Morris St, Indianapolis, IN 46221. My husband and I went to this location on 02/23/2022 (drive thru) at 9:35 p.m, and we ordered two large baconator meals, and we were told that they could only provide us one meal, and that the store was closed. This has happened to us on two occasions. The website says that they are to close at 10pm, which we confirmed with a dayshift manager, and individuals in the drive thru line are to be served up to 10pm, and then the store closes, not serving or refusing to serve customers at 9:30 or 9:35 pm. The late night shift staff are extremely lazy, rude individuals who refuse to go out of their way to provide a service to their customers. In addition, there is no sign posted that the store closes at 9:30 p.m or that they will not serve any more customers at that time. We will no longer patronize this location.

The employees are extremely rude and unprofessional. They don’t pay attention to what you are ordering and provide extremely poor service. The lady at the drive through was unhappy when asked for the receipt and rolled her eyes when asked if they had a baked potato. Don’t recommend.

I visited a Wendy's in Altamonte Springs at 516 E. 436. Once I made my order and got to the window to make payment, the young lady had a very serious bad attitude. She snatched my debit card. At that time I got the manager's attention through the window. I told the manager what happened and I explained to her that I did not want that same young lady to serve me my food. By that time she had arrived back to the window with my food and drinks. Still with attitude. Words were exchanged between me and her, she threw my food and drinks at me. Then she also threw two pieces of iron out the window looking like it belonged to maybe a grill or a soda machine. She caused damage to my car, in and outside. She also wet my phone, causing my speaker not to work on it.

When I first ordered Wendy's, it took about an hour for it to come. But when it finally came, They got my order wrong! Not a great first impression. And also, I got an uncooked burger! I was so mad that I threw it away. So disgusting.

The salad is pretty good but don’t understand why a vinaigrette dressing needs 16 added grams of sugar. Oil has none, red wine vinegar 3 or you could use lemon juice which also has none. I use oil & lemon juice or vinegar all the time for delicious dressing without the added sugar.

I purchased an apple/pecan salad and spicy chicken just before 5:00 pm tonight, 1/12/2022 at the Iron Mountain Wendy's. I asked for an extra dressing as I was shorted on my last order back in November. When I called and the employee who took my call said she'd put it in the book that I was owed a dressing. Flu and the holidays presented me from getting back in until tonight. They told me the book went back to September. I said look in November. My name wasn't there. They wouldn't give me my dressing. While they were looking for my name in the book, I looked in my bag I just purchased. Guess what. NO DRESSING! Lainy added insult to injury by telling me she loaded the bag herself and she most certainly put a dressing in there. So, I was essentially told I was a liar as well. Thank you, Wendy's.

I purchased a chicken nugget happy meal and there was no apples in the bag and only half of the fries were filled. They provided a decent amount of napkins and sauce. A manager was at the window who handed me my food.

This was the absolute worst fast food experience I have ever had. After eating a burger and fries and root beer I had food poisoning for a week. They never clean their ice machines so I asked for no ice but they still gave it to me and through the drive through window I saw a young man WITHOUT gloves on grab a handful of fries and eat them and he did not even wash this hands before preparing my food.

Darnel is one of the sweetest, nicest individuals that Wendy’s Andalusia have ever had. This guy is always polite to customers. And from the looks of it he’s a very hard worker. The city is proud of you Darnel. Keep up the excellent work and continue to be as joyful as you are. God Bless You son.

The pub burger was great until I bit into a sweet pickle. Way to ruin a great burger…all of your burgers for that matter. Nobody likes sweet pickles. Get rid of them! All of your burgers are great until you bite into the pickle. Sweet pickles are for old people. You fixed the fries and the pub burger with the beer cheese is amazing until you hit that sweet pickle and ruin everything. Canada hates those darn pickles. Get your crap together and make a great burger with a dill pickle alright! My family has six people but I won’t go back due the crap pickles.

I love the jalapeños popper sandwich, the spicy fried one is preferred. This happened to me twice now, I say I want it fried and a lady asks "do you mean grilled?" No, I would like the fried popper sandwich please. She replies, "It's the same thing." How do you work there and think grilled and fried are the same? They gave me the grilled one again and now I don't know how to get the one I want anymore.

Wendy's on East Main street in Rochester New York never have fresh hot food! Chicken nuggets be hard and cold burgers are not made fresh. Why is that location still open? Please get a crew that understands that fresh paid food matters.

I used to have two meals that I enjoyed at Wendy's. First, I stopped eating their chicken strips as they no longer tasted like chicken. Just today I've decided I've had my last taco salad. The ground beef looked and tasted off. I'm sad because these were two of my busy-girl take out choices. Nothing wrong with the service. I do miss how the food used to taste.

Gurpreet and all the ladies there gave us excellent customer service and is very sweet with the children and very patient to understand what they are ordering. The perfect service and we all left very happy and content. Have a wonderful day. Thanks

How can you call it a baconator with only 3 pieces of bacon? And I never get napkins... You need to hire grown ups for management. We work hard for our money, start giving us what we pay for. And quit changing your fries! The were awesome! Now they suck.

Wendy's is going out of business. They don't answer their telephone at their corporate office (1-888-621-8140). Their restaurants are open at haphazard hours, not during posted open hours. How long does Wendy's corporate officers expect customers to drive to a local Wendy's store, only to find it is closed? I've given up on patronizing Wendy's restaurants, even though I enjoy their food on occasion. But, it's just too aggravating to take the time and trouble of driving to my local Wendy's restaurant, only to find a hand-written sign post on the ordering kiosk that the store doesn't open until an hour later than the time I arrive there, even though the posted business hours indicates the store should be open.

I was at Wendy's getting food for me and my husband and Lisa the associate was friendly helpful and we bought 2 frosty reward cards. She is a delight to have at the window to order food. I love seeing her smiling face. She is great. All of the window people there should be like her friendly and helpful.

Lady who took my order, was sweet and officiant, Cashier who took my cash, was friendly and funny. The girl, who threw my food at me and slammed the window was just rude. Not a word out of her just threw the food and walked away.

Went to Wendy's for the 6000th time. When I got to the menu they said the computer was down for 10 mins. I said "Ok, I'll wait." "You'll have to get out of our line." Then they sent a gorilla out to remove me. Goodbye Wendy's... if you are a man you get no service.

I paid a visit to Wendy's on this Saturday in Glenwood, IL. The two gentleman working drive-thru at window 1 & 2 displayed such excellent customer service. They were very pleasant, friendly and had a smile on their face. I hadn’t seen customer service like that in a while at Wendy’s to be honest. I will give you guys a 5 Star on customer service alone!!! Keep up the great work!!!

I went to Wendy’s. Ordered food. Came back home and there was a feather in my friend's nuggets. I am now sick to my stomach but I am 110% pretty sure there aren’t supposed to be feathers in it on. My nuggets.

So I went by the drive through on Bush River at 9pm, keep in mind Wendy’s doesn’t close until 11p and some locations later. There’s three people in front of me but the line is moving quickly, I placed my order for a double big cheddar bacon burger, a baconator and 6 nuggets (just in case my husband and I get hungry after our big burgers). I got up to the window to pay and right off the back they got it wrong and repeated my order as a baconator, the bourbon bbq burger and nuggets. I corrected them and said it was the big cheddar bacon burger not the bourbon one as the lady said. I waited for a few minutes for them to make another burger, then pulled off to the side once I got my burger and noticed they still gave me the bourbon burger.

If I could give this place zero stars I would. Worst Wendy's. As my husband put it; I don't know why you keep going there. Today they had an extremely long line and we went to chick-fil-a instead but the kids really wanted to get their 4 for $4's. Almost every weekend we go to wendy's or chick-fil-a to reward them for their great grades and great behavior. They just got report cards and all of them received all A's and only two of them received one B. To be online and one in dual that is really good.

I ordered something to eat and it was supposed to be packed with onions, pickles and bacon (don't judge me) and what I got was one piece of an inch long bacon, no onions and a quarter of a pickle. And when I went back and explained very kindly what happened and they poured ice water on me and ice cream on my car. I AM NEVER GOING BACK THERE AGAIN.

Wendy’s in Delmont PA. Stay away. Poor customer service skills. Management is incompetent of making sure staff complete orders correctly. I try to talk with management. Very dismissive and rude. The experience was unreal.

I have recently bought and ate both spicy chicken nuggets and filet burger from Wendy's, not only where both item spicy as hell at the point where it felt like I was set on fire It tasted like trash, Honestly this is one of the most disappointing item on the god damn list, And for the fillet burger 0/10. It tasted like nothing whatsoever, Honestly I would go back to eating Mcdonald's than Wendy's ever again.

Me and my kids had decided to go to Wendy's and we decided to get burgers, when we went to sit down in the dine in we opened the burgers and they were frozen. We went back to the counter and told them that our food was cold and they said they would heat it up but they decided to do it in a microwave. I mean like they could have put on the grill instead but they decided to put it in the microwave.

I went to Wendy's to order a burger and was not even greeted with a hello or smile. I said hello and was brushed off by the cashier clerk. I ordered the burger fries and it taste cold and stale. Thanks.

Miguel at my local Wendy’s loves to lecture you if you wait more than an hour to request a refund for your missing chicken nuggets. Apparently he is not accustomed to customers trusting his staff to fill your order correctly and if you go home to eat your drive thru order and then come back to complain and seek a refund that is not allowed. He loves to lecture. No apology, no offer to fix the issue, he just feels that it is an inconvenience to him to refund the $3.49. I told him to keep his money and I would spread the word. Wendy’s #595 in Davenport, Fl.

It was awful!! The food was closed and they didn’t give us things that were actually on our ticket. Eat almost thing the friend said in drive thru... Omg I tried to send this 4 times. You need to step up your game by online and in person.

Ordered vanilla frosty and got half way down the drink and a huge piece of plastic was in my spoon with my frosty and I almost chocked to death on it! I took a picture of it. I am SO glad one of my grandbabies did not get this and it was me!!! I am so furiated. I waited in line from 8:10 until I got my food. Over 30 minutes and all I ordered was 4 cheeseburgers and 2 frostys only to almost choke to death. I have the photo I have taken and I have the piece of plastic and my frosty!

We will never visit this Wendy’s again! We’ve been going here for a number of years and service seems to get worse with each visit but yesterday was the last straw for my family. Our son has specific tastes and wanted Wendy’s chicken nuggets so we went and noticed there were about 5-6 cars in line and we waited for about 5 minutes without moving and decided to run down to KFC because our daughter wanted a spicy chicken sandwich from there, (which is WAY better than Wendy’s BTW). We literally ordered, received our food and drove back to Wendy’s to find the cars that had been there before still hadn’t moved! We decided to wait for our son to get his nuggets because there isn’t a Wendy’s anywhere on our way back home. It took about 30 minutes just to get up to order. Only to have to wait another 10 minutes to have our order taken. There was only one car waiting at the window ahead of us.

Was unable to use Mobile Pay from Wendy's app in the store for an order. Used the Wendy's app and placed a mobile order and paid for it, but they claimed not to have received the order. So no food was given though payment was made. Customer service is almost unreachable, called and waited for over an hour and still did not get through. Very unhappy with store management and with Wendy's mobile app. Do not give up control of your money and fund your mobile pay in this app. It is not working.

Wendy’s #11660 - 2610 W. Pershing Road, Chicago, IL. Absolutely the worst service and unprofessional demeanor from a Wendy's staff member. Ordered mobile order and was given the wrong order. Was given wrong food (2nd time this year!!). And then the kicker - I was accused of taking food that wasn't ours??!! Told 1st employee that we are missing food. Employee tells us to wait in handicap spot. NOTE: I Did not check 1st bag given with the incorrect food.

Gave me good poisoning. Tried it two separate times months apart, ordered the same thing and both times it gave me food poisoning. I'm supposed to be on vacation but now I can't leave the bathroom for more than 5 minutes.

Manager VERY RUDE. We're staying at the Motel 6 and didn't want to load the children in our car to go to the Wendy's just a few yards from our room. In our 1st attempt she wouldn't even let us order at the drive-thru window because discovered the lobby was closed today unlike yesterday's visit... Unfortunately we were surprised but we all must do our part because of covid. 2nd attempt we ordered online and still was treated very rude and wasn't going to give us our food, but, the consistent mockery towards my wife was too much. I will never take my family to another Wendy's as long as there are other places to eat and treated with family values.

Wendy's used to be the best fast food out there. My last few experiences have convinced me that McDonald's is a better choice. My last few times going through the drive through at the Wendy's on Hamilton street in Sioux City, I've gotten barely warm hamburgers and room temperature coffee. Literally room temperature coffee. Also, the size of a double cheeseburger is about two-thirds of what it was in years past. Wendy's seems to have really gone downhill the last few years. Too bad, after thirty years of occasional lunches there, I'm done. Maybe I'll try them out again in a year, or two.

2nd time I have been to this Wendy's and it was the worst ever. Rotten food. I will never go to Wendy's again. Bun was dry, Chicken Patty was rotten, Lettuce was Rotten. In this day and age losing customers is a very bad thing but I can not continue to go. Sorry Wendy's.

2 times this week I have sat in The drive thru for 30 to 45 minutes with only 5 cars in front. Last time I received wrong food. This is a new Wendy's. This is not a good way to start. The faces were smiling just wish they were faster.

So, I ordered a spicy chicken sandwich plain.. when I got home to eat, my chicken was hard as a rock, and the bread was disgusting. There was no time left, so I ate something else. I'm probably never going there again.

Through the window I ordered and paid for a 4 piece kids chicken nugget meal and a 6 piece chicken nugget meal for my children. When I arrived home, I found that the 6 pieces of nuggets were not included. There was no time to return to the store as we were scheduled to attend an events. I called several times to at least bring it to the attention of the store manager, but no one answered. Very disappointed.

We ordered through the app, it said we had until 10:25 to order breakfast. We ordered before that time, and attempted to pick it up at 10:31. They said they stopped serving breakfast at 10:30 and told us to hit cancel. We did, and it said "Thank you for your order" and charged us. The charge went through so I called them after it posted, and they said the franchise would refund it. They never did, and I'm having to dispute the charge through the bank. No food, after driving there, and no refund.

I recently wrote a nice review about the Ann St. Wendy's. What??? Now they could care less about me. I pull up the app and presented the QR code for buy one and pay 1.00 for the other Premium Chicken Sandwich. I was told the code was bad, yet it appeared on my app. The manager came to check it out, but when I pulled the app up no Chicken Sandwich was showing even though I had shown it to the cashier. The manager would not honor it. I stated that I would write a bad review. She did not give a ** about me!!! I drove off quite upset!!!

I stopped at the Sturgis Michigan Wendy's tonight. I ordered a single combo with NO cheese or pickles but with lettuce, tomatoes, catsup, mayo and onion. My order came to $7.62. I gave the man a $20. He gave me back $3.36. I never noticed till I got home. He never gave me a receipt. The fries were as cold as being refrigerated. The single had cheese on it. I can not have cheese. SO I ended up paying almost $20 for a coke. I had to throw the rest of it out. I will not be back and I will be encouraging everyone I know not to support them. I hope they are more careful the next time they could give something to someone who has an allergy and then there would be a huge lawsuit and they may lose their business. Rightfully so I might add.

I asked not to add Grilled chicken to my Apple Pecan salad and add an avocado instead. They did add But charged me for an avocado but no credit for chicken? Not fair!! It would be nice if they weren’t charged for replacement.

Store in Connersville Indiana 47331 has served me raw food three times over the past month. Twice I got breakfast sandwiches with a raw egg on them. Today my burger was so raw it was still cold. It is my suggestion to not eat here for your safety but if you must it is recommended to check your food before leaving the store. There needs to be a way to give zero stars. #wendyslikesitraw

This is re: ALL Wendy's me, and many family and friends, have bought Chili from since the pandemic began! This covers a LOT of Wendy franchises. They no longer serve what is advertised as "Rich and Meaty Chili" - FAR FROM IT. Most times there are tiny bits of meat here and there amount the enormously increased beans, When there was a brief meat shortage at the start of the pandemic, Wendy's chili started the increased beans/decreased meat thing. OK. Totally understood! Did not complain. Yet this remains true TODAY. I, and many of my family/friends will no longer go to a Wendy's due to this obviously company greed decision. Meaty chili was a delight for those of us when we were on a diet (plenty of bang for the calories etc.). Truly sad decision on Wendy's part for customers. We reap what we sow.

I went through the drive-thru for lunch. Got home, and bacon burger had no bacon. I ordered & paid for a cookie, no cookie in bag. I called phone # on receipt, no one would answer phone. So, I got back in my car & drove to restaurant. I asked to speak with the manager, and the lady at the window said, "she's busy" and slammed the window in my face. As I sat in my car, the rude lady at window, and her 2 co-workers stood there laughing so hard, I could hear them through the closed window.

A few weeks ago, my friend and I arrived at Wendy's drive through (1291 Dogwood Dr. Conyers, Ga. 30013) at 10:26am. A young lady asked if she could help. I asked if they were serving lunch yet? She politely told me they wouldn't start serving lunch for another 4 minutes. I noticed we were the only ones in the drive though in both sides. In fact there wasn't even a customer parked for inside dining. Another female spoke over the speaker and asked if I'll be ordering breakfast. I told her I was waiting to order lunch. She told me I'll have to move if I wouldn't be ordering breakfast. I asked her if I could remain parked because lunch will be served in 2 more minutes and if someone were to pull up within those 2 minutes, I would move forward and circle back around.

I used Wendy's Mobile Order on February 25. I placed an order for multiple items totaling $23 and paid with a card online. I arrived at the store about 10 minutes later. I saw no directions either online or on the premises for pickup, so I waited my turn in the drive thru line, but drove past the kiosk because my order was already placed. At the payment window, I advised the staff that I wanted to pick up my mobile order. I was told that I should have placed my order at the kiosk, since the orders are not made up until the customer has arrived. I was then instructed to drive around the building and place my order at the kiosk (which would have meant waiting again in the drive thru line).

I did not receive everything in my order and when I called did not get an answer. I ordered

Bought large Baconator. Small burger with two pieces of bacon, hamburger patty, slice of cheese, mayo and catsup. Just pitiful and costly. Tasted okay but not worth the price nor should it be called a baconator.

Food was cold, messed up the order completely, was given NO receipt, had to repeat ourselves multiple times. And to top it all off, the employee behind the counter had a terrible attitude, just completely rude.

I ordered food from Wendy's today via Doordash and the order was incorrect. Also baked potato was overcooked. I paid a total of $40 with delivery fee included. I complained to Doordash and their solution is to apply a lousy $20 credit to my next order.

Back in the eighties Wendy's had commercials saying. "Where's the Beef!" Wendy's patties have square corners because Dave refused to cut any corners. Dave would be turning in his grave right now if he ate there or even seen what they're putting out as food. The fries are garbage now. Fries with skin on them and crappy sea salt. Their patties are teeny tiny you can hardly see them. Their prices are really high. Their quality has just gone to hell. It's no wonder they are far behind everyone else out there now. They're not the same company I grew up with or they started up with. I decided to try them again last night after over 10 years and they have just gotten worse. Pathetic.

Ordered 4 meals that came with drinks. All the food was soggy and cold like it had been sitting for a while. The sweet teas tasted like it was a day or two old! Tried calling the store several times to talk to a manager and couldn’t get anyone to pick up. So we returned to the location only to have the manager get a attitude with us because the food we got was bad!! Horrible experience!! Wendy’s on 10246 S Federal Highway Port St Lucie FL 34952.

At the drive thru window at approximately 12:05 pm on Main Street in Ravenna, OH on Feb 24, 2021 we stopped to pick up our mobile order. We showed our key tags for two free junior frosties. The manager yelled to employees "watch the time" then told us that we should have ordered them. We told him that we ordered on the mobile app and there was no place to order the free frosties without a charge being applied. He then told us that we should have told them at the same time we drove up to the speaker and said we had a mobile order. He then told us we would have to go to the back of the drive thru line again and circle around if we wanted them. We said "forget it" and left. Terrible management!

I would like to let you know that the food that I purchased on 2/21/2021 was not up to par. The tomato was bigger than the patty and all of the food was cold. The location of this Wendy's is on Allentown Rd in Maryland. There have been many locations that I have gone to that the service was wonderful. Please have this one modified so that no one else have to experience this type of service. I would also like to receive some type of compensation for the experience that I had to endure. Thank you.

The people were not nice. Burger was dry. Fries were not salted. Workers did not apologize. Food was just slapped in the bag. Food was barely warm. No ice in drinks. No receipt. Not a very good experience. Do not recommend.

Ordered a bacon cheeseburger and a grilled chicken sandwich. Had them delivered. We received two breaded chicken fillet sandwiches. Receipt that came with order correctly showed what we had ordered. Not sure how you can mess up that bad. Ended up having to eat the breaded sandwiches. They were awful. Gave them a one star because you don't offer negative stars.

The food was hot and fresh and really good. The manager on duty was a short ** lady and she was very friendly! I will be back soon! Nothing like good food and customer service. I was greeted with a smile and the wait was not long at all. The chili was amazing and the fries were perfect.

Hi. I like Wendy's but sadly I am not returning or at the very least, I don't plan on ordering their Chicken Ceasar Salads ever again. I got sick for the 3rd time having it. I was gonna give it just one more last try to be sure it wasn't just a coincidence the 2nd time and here I am again in pain. Stomach pains even the next day. Multiple washroom trips. Not fun.

They are incredibly misleading when it comes to the pricing and sizing on the four for four. For example if you upgrade to a large drink or fry, you only receive a medium instead. They claim this is because of the size difference, but it is not made clear and it is not listed anywhere saying or showing that the sizing is different on this particular deal. If they really want to have different sizing on this particular deal, I feel they need to be honest about it and let customers know. Not hide it to save a few dollars.

Purchased the 4 for $4. Soft drink is smaller than before. I asked for Fanta orange and it was flat as a car tire! The fries were terrible! They were cold and tasted like they were cooked in old oil. Tried to give fries to pet piglet and he grunted and turned up his snout and walked away! The nuggets were cold and hard! The sandwich was the only thing that deserved one star! Really BAD trip to Wendy's!

Waited an hour in the drive-thru, had to repeat my order 4 times, and when they gave me my order, they gave me (instead of 2 Large Dr. Peppers) 2 large coffees in soft-drink cups, no cream, no sugar, no ice, and lukewarm. Employees weren't wearing any gloves or masks. Absolutely disgusting, will never go there again.

Today 10/20/2020 Wendy’s Restaurant #00002721 8104 Broadway Ave. 6:28pm 30280 Host: Tres #**. I didn't receive my full meal. I tried calling 5x but no answer. At this time it would be too late to drive back out for my 10pc spicy nuggets.

Having the misfortune of eating at Wendy's as many of you have. I would just like to say that every location of this restaurant chain should be bulldozed to the ground and left in the ash heap of history. Their burgers are disgusting, fries are even worse and don't get me started on their customer service, and extremely expensive for what garbage you get. Why people still go to this place is beyond me.

I came there and I was greeted by a manager named Mahi who was very kind and polite. I placed my order and sat down. The food was absolutely delicious and looked so good, I got a spicy chicken sandwich with cheese fries and a coke and some Nuggets. Delicious.

Masks are required by Heath Department. Your employees are not enforcing that. They are exposing whatever they might have to other customers. Please take care of this issue. I love eating here though!!

I would just like to say after my entire experience and a small mistake Shawn (mgr) fixed and completely satisfied me by completing the order correct in every way. I would also like to apologize for the language used when describing my problem. Thank you again Shawn. You were amazing.

I don't know if every Wendy's is like this, but at the restaurant in our location the orders are seldom correct. This time we decided to place our order online hoping that it would be easier to put it together more accurately. I don't think the employees putting the order together actually read which sandwiches they are picking up or count how much of each item they are putting in the bag. The sandwiches were wrapped correctly, but instead of getting Burgers we got chicken, and instead of getting crispy chicken on another order we got spicy which is completely inedible and very unappetizing even if you like spicy chicken as it is dry and terribly small.

The New value spicy chicken sandwich isn't good. You know the one that's on the 4 for 4 selection deal. The chicken is spicy, but lacks any other flavor. It literally taste like chicken that had been dipped in cold grease, refrigerated, and flashed fried in hot grease for 3 minutes. I guess as the old saying goes you get what you paid for. I highlighted don't recommend this chicken sandwich if you're on a budget. To be honest McDonald's have the better value spicy chicken sandwich (Hot & spicy chicken sandwich).

I've been LOVING the Frosty-ccino with the chocolate creamer from there! I've been to other locations but none are good! Americus, Cordele, Columbus- Perry GA is the ONLY place that knows how to do it! It's like the others don't put the creamer in or something? I just want all locations to be good!

I went through the drive thru and they gave me rotten over cooked chicken. At least they got my order right I guess lol. I'm considering never eating at any Wendy's because of this. Manage this location better!!

On 7-21-2020 I visited the drive-thru at Wendy's in Fort Mill, SC with my wife. It had been many months since I had been to a Wendy's, since they dropped my favorite drink from their Freestyle machine. They had made many mistakes with order accuracy in the past, but today I decided to give them another chance. So after my wife's order, I ordered a burger. Due to medical issues, I cannot eat anything spicy, so when I got home and discovered a spicy chicken sandwich instead, I had to get something from the fridge to eat. I said before that Wendy's was off my list, but today's attempt at another chance confirmed that they are no longer worth my patronage at all.

Of all the major burger chains I find Wendy's to be of the highest quality. I love there burgers and the frosties are great. I will continue to go to this establishment for a good deal and good food. Next time I have to try a chicken sandwich.

Went to Wendy's drive thru and no one was wearing masks inside during this pandemic so I immediately left. Awful service. Will not be returning. That is not best practices to slow the spread of covid virus.

I am reviewing the Wendy’s location at Evans and Kipling in Toronto. Today was the hair that broke the camel's back. I go there for their yummy salads but every time there is something missing. Tonight, on my way home I stopped by for a grilled chicken Caesar salad, and actually wondering what was going to be missing this time. I get home and instead of crunchy romaine lettuce, it is SPRING MIX! Who makes a caesar salad without romaine?! AND only a stingy 5 little broken shavings of parmesan cheese. The last time I ordered this salad there was zero cheese. Then there was the time there was no candied pecans in the chicken apple pecan salad. The time before that only 1/2 the amount of lettuce. I had a container of fixings with hardly any lettuce. Another time they forgot the dressing. I am so finished with this place and their lack of customer service and quality control that I must move on. McDonald’s does a good salad.

The Wendy's web page says that the "2 for $5" special for 2 Dave's Singles would cost $5. But at the Burien WA Wendy's the price charged is $11.86 for 2 Dave's Single's. Why? Because these guys are scammers. McDonald's is right next door. They aren't scammers.

I tried to order a double cheeseburger at the drive thru in Casa Grande and was told they weren't making any, had to spend more to order two singles. Not a very good way to do business, I will go somewhere else if I want the beef!

Whenever I order a sandwich from them, they usually get it wrong. I do not like mayo, ketchup, or mustard on my sandwich. Is it really so hard to just put cheese, lettuce, and tomato on a sandwich? Plus, their customer service is horrible and they are not polite at all.

I go to Wendy’s every so often and order a chicken burger without sauces on it and almost every time they have sauce but the last few times they have been really great!! I really recommend going. The food is all around very good.

Fries were cold and limp. Burger had old tomatoes on it and burger was cool. I have never had such a bad experience there. It is usually my go to place. I will think twice before I go there again for a burger and fries.

August 13th 2019 I purchase the baked potato at Wendy's 4433 W. Main St Mesa 85205. Dug into it. Took a bite. Swallowed something other than baked potato. When I moved it around it look there was something that was clearly baked into the potato long like a worm with the same characteristics as a worm. I go back to Wendy's where all the employees including the manager (which were fired) gathered with first oohs and aahs of disgust with, "What the heck is that," then suggestions like it could be a worm or beetle or centipede but it was not food.

Tried sausage gravy & biscuit. The biscuit was great and the sausage gravy was really bad. The gravy had a funny taste and the sausage was mushy and tasteless. The sausage biscuit was bad. The biscuit was good and the sausage was real dry and tasteless. The burrito was tasteless and there was no sign of the cheese. The good things: the biscuits, the potatoes. There was no jelly and no scrambled egg on any of the sandwiches. Wendy's should go to Hardee's to see how breakfast is done.

On 12/12/19 our Visa card was charged with our order and another order. We have been trying to receive a refund ever since. Filled out a form at the bank and as of 2/28/20, still no refund. I understand that something under $15 in no big deal to some people. But it's the principle that money was stolen from our account. Still wondering if this will ever be fixed. Will never go to Wendy's again. Beware of this location.

I ordered Apple Pecan Salad number of times and I did a to go. Trust me each time they fooled me. They only gave chicken and lettuce and did not give any thing in it... they just fool people I think .. the manager is a lady in N High Street and she is so rude and mean when I complained to her .. do not eat it.

We like to go eat at Wendy's often because they have the best fast food in town, very courtesy and polite employees. My son loves to go there and he likes to eat the spicy chicken sandwich always fresh food and I love their baconator and their chili fries are really good and now they are about to start serving breakfast in a week. I'll be there for sure to try out the new Becabator breakfast sandwich. Wendy's is the best place to eat and spend quality time with family or friends.

From the Drinks to the Salads, to the Chili to the burgers, Wendy’s is always very appealing for its consistently good food. No matter where you go Wendy’s has the best burgers (Jr. Cheeseburger is amazing). The Chili is always hot and not too spicy. The chicken nuggets just the right size and not at all oily like some of the competition's nuggets. Their fries are not too salty. If you want you can even request the next batch...before they salt them they will give you yours.

Very dissatisfied with the 2 different signature burgers my father & I received, from the size (most disappointing) the few amount of toppings & the high price. I & my father agrees, will only be visiting a Wendy's for the "All you can Eat" Chili, if it ever happens or comes around again.

Wendy's has forgotten they are a fast food outlet and their product is inferior to real unprocessed food. The fact that they price their spicy chicken for example, at $7.35 is outrageous. It is a small piece of chicken priced at 3/4 the cost of an entire cooked chicken at Safeway. Why would anyone spend that kind of money for a small piece of chicken, 1 piece of lettuce smaller than a child's palm and a paper thin slice of old tomato? Your sandwiches are $5.00 at BEST. Get your greedy head's out of your ** and come down to a reasonable price. How can that be justified and why would anyone spend their money at your establishment run by a bunch of drones lacking hugely in the customer service department. Have your employees heard of a smile or warm welcome? Your culture has changed and it is going to be your downfall.

Every time I come to this Wendy’s on Madison Street. Fox News is always on their big screen tv. With all the world problems I would rather not have this flashing in my face as I eat a meal. Can they not put something on the tv that is just pleasant? I also wish you could get fries without peelings and plain old hamburger dills. Personal preference but I have not liked the burgers as well since they changed pickles and I liked my potatoes peeled.

I've really enjoyed my experience with Wendy's. They have the best burgers in town. I love the food they have and I really appreciate their customer service. They have the best service in town as well.

I've loved them since the late 70s in Florida and then, when I returned to Vegas from my Navy service there they were! YAY! Love the burgers, Frosty and special card available for free mini Frosties all year! :) New remodel is nice especially my local store with a big TV!

The 3 Wendy’s in our area are always staffed with pleasant employees, & we’ve never had an order packed incorrectly. I like the selection of hamburgers & our grandkids like their chicken selection. And NOTHING beats a Frosty!

I enjoy going to Wendys for their chili cheese fries. They are always hot and delicious. Always served with a smile and a kind word. My hubby loves the homestyle chicken combo. It's tasty, served just the way he likes it. The price is competitive with other fast food establishments. The staff is friendly and knowledgeable.

Although we have purchased for Wendy's several times in the last month, last night my grandson received a burger that obviously had bad ingredients. He was fine for about 2 hours and even said how good the burgers (he ate 2) were. But after 2 hours, he had a night of violently throwing up and diarrhea. This started about 7 pm last night and lasted for about 4 hours. I know this could happen to anyone. But please, always check food for any bad smells or questionable looking food, lettuce, tomato, mayo...

Like their value menu just the right size for the price and love their Frosty's. Compared to other fast foods this is my favorite and their chili is about the only chili I can eat. Most of this chains food is pretty much equal in quality.

To me, Wendy’s food appears & taste better than other chains. You get good quality at a reasonable price. They should go back to their original fries. Their customer service level depends on the location and/or the mood of the associate.

If I do decide to eat fast food, a hamburger, I seek out Wendy's. Quality is always superior to other chains and I feel Wendys selection is relatively healthy in comparison. I can have a junior bacon cheeseburger and not get too much dangerous animal protein but satisfy my craving.

Wendy's has some of the healthiest choices of any fast-food restaurant I know. And, to the best of my knowledge, they give a military discount which none of the others do...This makes for an even greater value. Burgers are top-notch for fast food and salads are wonderful....like the Apple Pecan Chicken Salad with cran- berries...especially for health conscious individuals.

They use fresh not frozen beef. The menu choices are plentiful, salads are always fresh and delicious. They have value menu choices that are just right. The chili tastes great and has been a staple since Dave opened his first restaurant.

I went inside because it wasn't that busy. I ordered a half of a southwest salad on which I got a slop of old guacamole. I guess it's supposed to be avocado that they advertise, which made the rest of the salad completely unappetizing to me. I also got two junior bacon cheeseburgers which were okay but definitely not hot. Maybe work on having more people in the store or training them?

This was the worst experience I’ve ever had at the Wendy’s restaurant. The manager or counter working named Jackie was very rude, rude and nasty, just down right ghetto! the whole time that she was halfass trying to assist the customer she on the her personal phone texting and rolling eyes at another customer, and coworker. At one point told the customer that is spending his money and time to mind his own business, the customer which spending his money was only trying to be nice to a otherwise hateful person. Totally unacceptable by anybody standards. The food was just awful the fries was with scrap/burned, the hamburger was overcooked and dry, the burger seems to be sitting there all day, I visit the restaurant around 9:30 pm.

These incidents happened in Nov. & Dec. 2019.

For the second time in a row, they messed up my very simple order. I ordered Daves Singles without mayo, & of course, they put mayo on my burgers. How difficult is it to get a very simple order right. ST.LOUIS, Mo. 3801 Gravois location.

Stopped @ Wendy's in El Paso, on Montana Ave (#403 store) last evening around 715 PM. Was returning from a three day stretch at the Oil Fields and hoped to have a hot meal there. Do like the Baked potatoes and Chili they have, it is a unique items to have! Used to frequent the restaurant there (6201 Montana Ave) fairly often when I purchased parts for customers in the U Pull It farther east on Montana Ave.

Dave Thomas would turn over in his grave. Wendy's has always said their greatest asset was their freshness. They no longer have that asset. I ordered a double cheeseburger with no onions and no pickles. That was way out of their realm of expertise. It came with both. I ordered fries with no salt. They came out cold, soggy and loaded with salt. The hamburger was also cold, the bun stale and the veggies ancient. I complained and all I got was a very weak "I'm sorry". They offered to make another meal. When it came out I was asked to pay for it again. I refused and left. What happened to your great, fresh food? I am quite certain this review will not be published.

My son purchased a sandwich at the store between Epler ave and Thompson rd. in Indianapolis IN. It still had the wrapper around the cheese and it melted with the plastic and cheese together. Went the store to get another sandwich. Talked with the acting supervisor a ** lady who would not let me have another sandwich. I am 76 years old and I got more things to do than go to fast food places to make up stories about bad food. Very disappointed with Wendys now.

For the past year I've came here to see if the service will improve. It does not. The fries are setting out so long they become cold and limp. My burger is made quickly, then sets on the counter till cold. Before it changed ownership, this Wendy's was great, but now isn't competing with the next door Burger King, Culver's, Arby's, McDonald's or any other fast food place - sorry, I won't be back till someone takes over who knows how should be ran to be a fast food place again.

My family visited Wendy's on Algonguin Road in Schaumberg, on 12 November 2019. My daughter ordered the 4 for 4. After eating a few bites she complained it tasted funny. Upon inspection it was covered in mold! I brought the mold to the attention of the manager who threw the burger away without my permission. I asked via the cashier twice that the burger be returned, and I personally asked the manager to returned the burger. As she could clearly see the "moldy" issue she had the cook throw the burger in the bin. I asked her to retrieve the burger, she refused.

Their burger and Salad was one of the best fast food that I ate. The service was really good, a very accommodating and friendly personnel and respectful one. I'd like to recommend their Salad, you can avail this for a low price. Also UNLI Salad is what they offer. Better for you to task it because you're the one who'll going to chose what you wanted and what taste you're looking to taste.

Went through drive in, brought food home and started to eat my hamburger and notice I had mold all over the bun. Tried to call the store 3 times, long rings, no answer, and this was on a Saturday at 5:30 pm. So I called the number on the back of the receipt and it was Ohio corporate number and I talk to Woman and told her my experience. She tried to reach out the store and no answer for her, but she said somebody would get in touch with me. Nobody’s ever reached out to me from that store, and I called again to Ohio number, and they try to contact them again.\ and no answer again , so it’s been a week and half ,and I haven’t heard anything about my experience from that location at Wendy’s 5472 North Harlem Ave. in Chicago IL. Also I took pictures of the mold buns .

Wendys at 6585 Airport road! ** experience! We ordered chicken nuggets and fries! Chicken nuggets had a sort of foil stuck on the nuggets, when i took it to the counter to show them, they insisted that it is salt which crystallizes when it is hot! We did ask the manager to show us the salt! They started arguing with us! Manager- Mohammed was so disrespectful! He had a laughing face and was apologizing and continuously arguing and trying to convince that it is salt! He came back with few cents in his hands and while laughing he again mentioned that it is salt! It was so disrespectful and very unprofessional behaviour that could have ever happened to me! I just asked him to garbage the Nuggets and we left the place!

It was about last month I went to Wendy's at 11 Sinclair Blvd, Brantford, ON. I work next to them in a hotel. I used to eat every day at Wendy's but, on that day the lady who took my order was super rude to me. Moreover, I ate half of my burger and then saw a steel wire coming out of it. I was eating right in there and took the burger back, showed them and got an answer "oh" okay. That lady without asking me telling the kitchen staff to make me same damn burger, which I declined and she said okay, that's all. I work in a hotel and know how to handle these hot situations. I am so disappointed by Wendy's.

Tonight was the third in a row that I went to Wendy's on my 20 minute break to order food from their drive thru and receive service that resulted in me being unsatisfied. 1st time, I waited a while because they had to cook what I ordered and when I got to work....bit into the chicken...it wasn't done. I had to throw it away, because I couldn't go back and they closed before my next break. 2nd time, my food was cold.

It's a secret offer that you will find out about after filling out a survey. So I fill out a survey. Go to Wendy's with the code. Gotta buy a deluxe sandwich in order to get a free basic sandwich. The code and receipt from previous visit is scrutinized by the manager. I feel like a crook. Then I am told a deluxe means a combo needs to be purchased. What? Since when is a deluxe hamburger a combo? Ridiculous.

Went the the Wendy’s on RT 130 in Pennsauken and it was the WORST! Everyone just standing around talking and laughing not paying attention to what is going on. I get home to notice there is NO DRESSINGS. NO NOTHING that usually comes with the salads. I ordered my salad with spicy chicken and that is not what was in it! No straws for my drinks. I have two small kids so obviously not driving back. This is horrible service! Maybe if people were actually working they would realize what’s going on! Every time I go to that location something is always wrong with my meals.

I was on my way to work. I pull into a Wendy's on Main Street in Kalamazoo, MI. I understand that they were getting a shipment in because I saw their truck pulled up on the side of the restaurant but I've been going through drive thru for a while and that should interfere. I had 2 people take my order due to the first person her computer screen kept crashing. Again understandable. They were out of Dr. Pepper... Again understandable. When they give me my food. The Coke I ordered was watered down and warm! When I got closer to my job I had to pull into McDonald's to get me something cold to drink. I got the feeling that the drink they gave me was sitting for a long time in the corner somewhere. Because there was melted ice in the cup. GROSS! That's not all! My hamburger... One patty was cooked and the other wasn't! What the hell are you people doing!

Worst place in town to eat. The employees are not very friendly, look high all the time, and have no customer service skills at all. The employees are rude and seem bothered by customers...the food is poorly prepared and God forbid you have to take something back to be remade correctly (don't trust this group of people at the Wendy's in Clovis, New Mexico). My family and I will NEVER return to this establishment. I'm surprised they are still up and running and open for business...SMH.

(Good) My husband has cancer and the only thing that is good to him is a frosty. I have been going and getting one for him almost every day. He loves them. (Bad) I decided to try the jalapeno fries. Boy what a mess. It was so much nasty cheese. The fries was soggy. It was a waste and right now I can't afford to throw money away. In the future I want order this again. If I do I will ask for NO Cheese and crispy fries. Well I can say all the employees are very nice and friendly. Mark up another fast food experience. That's why I don't do to many fast food places.

I went through the drive-thru Wendy's in State College, PA. I had ordered the large Wildberry many times with no issues. First, the large lemonade was $2.99 plus tax all the times I've paid. This time the large lemonade was now advertised at $3.09. A increase of ten cents. However, when I ordered my usual two large Wildberry lemonades, the cashier told me my total was $7.61. When I pulled up and asked how my order came to $7.61 when a large lemonade is $3.09 x2 the cashier replied, "The price went up".

My fiance and I drove through the Wendy's in Bountiful Utah and was the most horrible experience ever! Not only was the employee rude but we received all beans and no meat in our chili order. I called the number on the receipt after arriving home and nobody answered, so this leads me to believe it was done purposely. They didn't want to tell customers they were our of chili, but instead loaded it up with beans thinking we would not notice??? I feel this is poor customer service and should be addressed immediately! If there is someone watching these comments, I hope you do something about the Bountiful Utah store!

Purchased a $25.00 Wendy’s gift card at Kroger’s. Wendy’s verified it has 25.00 on it but won’t work at the restaurant. We tried at 3 different locations. I called customer service - they said they will send a memo to the locations. My husband only has an antique flip phone so loading it on the phone is not an option. The best customer service would have been to cancel this card and issue another card!

1606 N Shadeland Indianapolis Horrible!! Store 00000871 - If I could give zero stars I would. It has been 3 days and I'm still waiting on a refund from a double charge for food that was not what we order using the online mobile app. I've been waiting for a manager to call me back to handle this grievance but every time I call customer service they tell me, someone will call you and I never get a call. At this point I am mad that corporate can hire unqualified people to do a job that requires some type of common sense. I'm so hurt and feel like I've been robbed, I feel helpless and Wendy's hasn't did anything to help correct this!!!