Wendy's Reviews

Someone needs to shut this location down. I can't believe the attitude and rude service at this location. Why can't they hire some nice highschool students for summer jobs instead of angry adults from the ghetto who can barely speak English. When going up to the drive through I am greeted with "Whatchu want!?" After I start ordering I hear "mmhmm, mhmm is that all?! Once again yelled at me. Every time at this location for the past five years I get my food thrown at me, literally. The fries are always cold, the cheese is never melted on the burgers and you can hardly even understand what the employees are saying , excuse me "yelling" at you. We spend the extra $15-20 in gas just to eat at a better Wendy's sometimes. What once used to be our favorite summer stop after swimming in the lake on a family of 6's budget has now turned into a nightmare. Hopefully we are not getting sick from all of this cold food.

McDonald's has same sandwich on value menu and you are over $5 each. Also employees need more training. We got 4 sandwiches, 2 fries, and 3 drinks. Everything was charged individually with no discount for meals. It's a shame to spend $32 for the 3 of us. No more a Wendy's customer.

Went to the Wendy’s in Evansville Indiana on green river road and had a chicken burger and it was good. It was warm good service and was really juicy and they were really nice to my children. Would go there again. Also I would recommend the chicken burger.

I once grabbed a burger from Wendy's and after two hours I threw up. Probably they used bad ingredients or the plate was dirty. I will never go there again. So overall I can not recommend going there!!!

This review is for the Wendy’s in New Berlin, Wisconsin on Moorland Road. I have visited this location before with both my husband and grandchildren, and had experienced many inconveniences from incorrect orders to less-than-friendly servers. However, I was willing to give the restaurant another chance on my way home with my grand kids. Waiting in line, we noticed chefs arguing, and a meal that had already been claimed was prepared again. As soon as we opened our sandwiches, I noticed that my avocado chicken sandwich had no avocados. My granddaughter ordered a cod sandwich with cheese, but to my disappointment (and loss of 30 cents) there was no cheese - just a plain sandwich. The only meal that was prepared correctly was my grandson’s plain Mini cheeseburger. I am very disappointed and would give this zero stars if I could. I doubt I will be visiting this location again.

Went in the drive thru, ordered 4 for 4 with double stack and nuggets, also chicken sandwich, also she bacon cheeseburger, a bake potatoes and a 6 piece nugget. They could not get my order right. They where in there dancing and playing and the manager was no better. I had to go back in the store 3 times. First time fries and nuggets was cold. Second time they gave me the oldest bake potato. Had to be sitting all day. Never even seen a potato that was cooked looked like that. Last time I went in they forgot my double stack. By then I'm too mad, the manager seemed not to even care. My first and last time going to Wendy's on Wilson in Jacksonville FL.

The sandwiches at Wendy's are OK but the rest of it is far from good. Yesterday, my order came to $18.25. I handed the server $20.25 and he handed me back $1. When I called his attention to the discrepancy he got very adamant and insisted that the change was $1 and not $2. When another employee intervened and told him he was wrong he grudgingly gave me the extra dollar. My partner and I had French fries that must have been 2 hours old. Wet and soggy seems to be their mantra for fries since it's happened a few times before. Also, I ordered a Frosty and it was pure liquid from the time I sat down to eat. The problem: The nearest Mickey D's and Burger King are 20 miles away. So much for Wendy's.

Waited in the drive thru line for about 45 minutes. After we got served, the food was not what we ordered and it was horrible. I will not recommend this store to anyone, or will I be visiting the store again.

Slow, Wrong Order, Dirty TABLES, no ice, Lukewarm food. We waited in line for 20 minutes. There were only 5 people in the lobby and around 2-3 cars in the drive thru. Once I actually ordered, I was missing my Spicy Chicken. They had around 3 people standing there doing nothing and looking at the line grow longer. I would have rather gone to Culver’s. They are faster, busier, and their food is 80% brought out correctly! I only ordered a Baconator, spicy chicken, and a 4 piece nugget.

I had made my order online to get picked up. When I got to Wendy’s on 505 Utica Avenue Brooklyn NY. My order wasn’t ready yet. The girl forget to give me my cup so I can get my drink. I had to ask for my cup. Plus when I got home my Baconator wasn’t fully cooked. Not a good experience at this place.

Wendy's makes the worst fries ever!!! They put no salt at all just straight potato, tasting fries that's dry as hell and look like old shriveled wrinkled **. Plus the food always looks sloppy! When I order I want my food to look just as good as the advertisement, not some BS. I work hard for my money and if I spending basically a hours work on a Wendy's meal basically I want quality. Fresh crisp lettuce, nice round red tomato, crisp pickles, fresh cheese and a decent amount of ketchup and mayo, not too much that it makes the burger all saggy. I also think all franchise should wear gloves like they do at Harvey's. Now I spend my money and buy my own burgers and make them at home, at least I know it's fresh and taste good and handled with love, and I'm getting more than my money's worth.

I went to Wendy’s location in Quakertown Pa on 10 S West End Blvd. The cashier that took my order hands was so dirty like she was working on a car. She took my order and then turned around and made my fries with no gloves on. When I called to make a complaint the corporate office directed me to the manager at that location who called me. I stated to him the issue he informed me that the staff only wear gloves when they making the burgers not the fries and that the cashier can handle the money and also allowed to touch the fries. I informed him that, that was disgusting and that he’s going to lose a customer and he replied sorry to hear that, but that’s his policy!!!! I also told him I’m putting it on social media and give it to all the blogs and he said he don’t care!!!! I just hung up on him. So I am reaching out to all the bloggers and news stations letting them know!!!

I went to Wendy's today in Peru, Indiana. I got home and checked all the sandwiches to learn they messed up 3 out of 4 of them. I went back to Wendy's since it's only a couple minutes away so they could fix it. They made two new sandwiches for my daughter and added the correct toppings to mine. When my family and I started eating, I realized my chicken sandwich tasted old and it wasn't good. It cost like $6 and I couldn't even eat it. My husband's chicken nuggets were old and cold and he couldn't finish them either. I'm not going back there. They mess up our order every time. The staff aren't trained appropriately on what toppings go on the sandwiches or how long you can serve food after it's been made. The only thing that was fresh were the two new sandwiches they made when I went back.

Order was 2 doubles with no mayo, double cheese and spicy chicken. Received with extra mayo and no receipt. Waited extra long for wrong order. Next time McDonald's. Why didn't they give me a receipt. I had to replace bun with bread. Last time goin to this Wendy's.

My order is never right. I'm done giving them my hard earn money when they cant complete a simple task of getting a order right. The store in Longwood on 434 is horrible. I dont recommend this place to anyone!

What they are advertising is totally not true. I went to this mid Manhattan place and what I got is totally something I did not expect. This joint should be in court for false and misleading advertising.

I ordered for a spicy chicken medium sandwich. They gave me beef with bacon small sandwich which I can't eat bacon and they charged me for spicy chicken. And also the lady on the window was throwing the food to me. It was not on the rush hour and there were no persons waiting behind my car. My order no is **. This is not the first time experience in this Wendy's in Des Plaines.

Order was cold. Food was wrong then called 6 times before answering. Asked for manager. Got hung up on. Called back. Spoke to Adrianna who said she was manager? Wow? Told her I’d be calling back when the gentleman owner is there. We use to frequent a lot for my dad. I always got supreme food. I couldn’t eat and was starving. Wow can’t stand cold fries or my sandwich smothered in mayo. Only thing was good was my Dr. Pepper. I’m not gonna come back. I live in Banning. Want my money back. I’m disgusted. Pies were lil pieces. No substance and cold sandwich. Incorrect for almost 10.00. Wow wth????

I was at Wendy's near the University and a employee walked up to me and my boyfriend talking about how I can leave because we went to the same school and she does not like me. She was disrespectful and her name is Jaddiah **. I never had a employee show me this type of customer service here ever. She was rude and didn't care that I was a customer nor that I was with my significant other.

Today, April 20th, 2019, my husband and I went to Wendy’s in Franklin Va. Upon entering the store we noticed a sour smell. Kind of like when a dish towel has soured. We live in Franklin so we have eaten here many times. The floor is always slippery. I always have to watch my step. Once again the floor was slippery. It was 11:30 and before the lunch crowd. I would expect a restaurant to be ready at that time but there was no soap in the men’s room when my husband went to wash his hands. Hope the employees have a separate area to clean their hands. We ordered. And waited. And waited.

Typically Wendy's is one of my favorite fast food restaurants. But yesterday afternoon we went in The Mount Airy, NC Wendy's and there was just one person who had already ordered in line. There were 5 employees including the manager around the front. No one acknowledged our presence or told us they were having computer problems. After standing there and being ignored, I finally told my husband that was ridiculous and I started walking towards the door.

The food was out in only five minutes for a forty dollar order! Which normally I’d be highly impressed with. But the food was hot garbage. Well, not all of it, The fries and baked potato were cold and The most expensive sandwich was missing. Also the Baconator barely had bacon! I believe the only time in the last few hours any of that food had been warm was after I got done eating and urgently shot it into the toilet.

I use to love going to Wendy's & ordering the double or triple cheese burger with a side order of fries but then you went ahead & changed your fries from the kind without skin which I love to the ones with skin which I hate. Why did you change them? They were better the original way. I'm just saying. I know my opinion doesn't really matter to you but I just thought I would complain anyway in hopes that you guys would change them back to the original.

Please avoid 500 ft Concord Parkway Wendy's North Carolina. Me and my friend going towards VA. We found a Wendy’s beside the interstate and we had to wait 30 mins and the customer service was too slow. Her attitude was, "If you wanna buy wait or go away.." I will never come back in Wendy’s..

Went to Wendy's at 1030am opening time hoping I would get a fresh burger and instead got a burger that was cooked the day before. If you look at the cheese there is no way this was made today...remember store opens at 1030 and I was 1st customer...unacceptable. 10.00 spent. Threw it away and went somewhere else.

First of all, they gave me ice with a little peach lemonade. Second of all, they forgot my fries. This isn’t the first time they’ve messed up my order. Every time I go to Wendy’s they seem to miss something.

I have came every week for 3 weeks now trying to get a baked potato and they say they are out. I mean I get it the first week. But the 2nd and 3rd week? When do they do their ordering? It's ridiculous. Is the manager incompetent? Do they not know the ordering process? I worked at Wendy's for a long time years ago and this is a problem. Not happy with the Wendy's at 5250 S East St, Indianapolis, IN 46227.

My husband and I went to the Wendy’s in Carbondale, IL, Walnut St. Walked in and could feel the floor was sticky walking on it. We both ordered cod fish sandwich combo. The girl at the register acted like she didn’t want to be there. I ordered my codfish with cheese, lettuce and ketchup. I received cheese, tartar sauce and pickles, which I did not complain and ate the sandwich. My husband's was correct. But we really don’t feel this was codfish. I have had several codfish sandwiches from Wendy’s in another town and this was different. My fish didn’t cover the bun! My husband went to the restroom and came back telling the girl at the counter that the sink was clogged and there were no hand towels. He told me the restroom was disgusting! As we were leaving someone had cleaned the door glass and it was nasty! Dave Thomas is turning in his grave! This was not his dream for the public!

We went to the Wendy's on Stefko Blvd in Bethlehem PA. We used the drive thru and our experience was horrible. We waited a long time for service, the staff was fooling around and not even attentive to customers. The first drive thru window was wide open but not in use - so bugs etc could get in. The staff were loudly talking about the customers. The cashier was asked for a receipt and we were told "it's broken". The salad tasted like it was rotten. So disappointed!

Ordered a full harvest salad and when I got home realized it was a half. When I went back I was told that was a full. I explained that I order them frequently and it definitely was not. The woman stated that they changed the bowl to make them look smaller, in spite of the fact that they also only included the 1 packet of dressing and nuts that comes with the half salad. Everyone knows that making it look like less is a good marketing strategy. NOT. If you order the salad make sure you are actually getting what you pay for because they ripped me off and then gave a bs excuse when I went back.

I had Wendy's door dashed to me and when it arrived, opened my burger to find a black hair sitting in the middle of it. Also quite recently I had visited a Lee's Summit location and upon arriving with my family I watched the way they began preparing food, touching other objects and rushing around "handling" it all. It honestly made me lose my appetite.

I got a 4 for 4 meal at Wendy’s and it came with a Jr. Felix Cheeseburger and it was drive thru. I live 3 miles from the Wendy’s and went straight home, I sat down and the cheeseburger was cold as can be. It looks like it wasn’t even warm when the cheese got put on. It wasn’t melted or stuck on the burger and it had no sauce on it. No ketchup and the fries were cold and soggy. The only thing that was good about this meal was the Diet Coke.

At the Wendy's drive thru in Wappingers, NY, I ordered a Dave's single cheeseburger meal. Meat was burnt. Not a little, a lot. I ended up throwing it out and just eating the rest. Also didn't like that smooth top bun. Tasteless. I should have gone to the McDonald's a block or two away. Also I found I can't talk to customer service at Wendy's online site unless I have my receipt. Who keeps a receipt from a fast food place. I tossed it with the bag.

Went to the Wendy's in Slidell, LA on East Gause and ordered a spicy chicken salad. Went to work and noticed after I had already eaten a fork full that my cheese had big molds on them. I was VERYYY disappointed. I went back to let them know and was responded "would I like another salad". Now why would I want another salad after that experience. Why not offer me my money back. This is it for me and Wendy's, and I'd encourage anyone who orders from there esp the salads to monitor your foods before indulging.

I had a taste for Double Bacon Cheese Burger so after work I stop and order the $5 Meal. I had a half a piece of Bacon. l wish I could take a picture!!! Never again!!! And Wendy’s will not answer the phone. I’m done with Wendy’s.

My son and I went to Wendy's today on Ritchie Hwy in Glen Burnie, Maryland and the service was amazing. The cashier came over to our table about halfway through our meal and asked if everything was ok and asked if we needed anything else. At a Wendy's! I'd expect that at a regular restaurant but not at a fast food joint! I was definitely impressed.

In Dec. 2018, Seeing the ads on t.v., the Wendy's hamburger looked so good that I drove to the Wendy's on Peters Creek Parkway in Winston-Salem, NC to buy two for my son and my supper. The sandwiches did not even resemble the ad photos. It was so sloppily made with about 1/2 the amount of pickles, tomato & lettuce it SHOULD HAVE HAD. The one slice of tomato was too small & lettuce leaf only covered 1/2 of sandwich as if there was a shortage of lettuce & tomato. Who wants to eat a sandwich like that? One single circle of onion and 3 pickles in middle of sandwich with a glob of mayonnaise in the center.

There was a young man that took our order. His name was Jessie and he was suggesting the new sandwiches and was very informational about the product. He was a real gentleman. Then we got to the second window and the young lady working the window Tabby was so very sweet. She made sure the order was right. She got our drinks right out to us without straws and was patient while I checked my bags. Most people get irritated but she was very understanding and she gave me what we was missing with no questions asked. Those two people made my whole experience change my view on Wendy's in general. Thanks Jessie and Tabby. Keep up the great work!

Was excited to hear that they had come out with a giant junior bacon cheeseburger because I love the original one... But when I received my "Giant" it was pathetically small. It was only the regular one with an extra piece of meat. Very disappointing. I thought it was going to be the Dave's double with bacon. That would have been acceptable.

12/28/18 Visited Wendy's in Riverhead, New York. I ordered a salad for my son and a grilled chicken sandwich with fries for me. The sandwich was cold and sinewy or gummy and the fries were cold. I asked for a replacement sandwich of fried chicken sandwich. That sandwich was ok but very cold. I’ve never had a problem at the Riverhead Wendy’s before. I will, however, give them another chance. I was quite disappointed as it was a cold rainy day and I wanted a warm meal. Maybe I should have waited until I got home for the meal.

The Wendy's 4 for 4 is a pretty good deal in my opinion. It's pretty cheap for a whole meal and it actually fills me up. The bacon burger I normally get is great, although it's hurriedly thrown together, I have no problem fixing it.

It was so bad I hated it and the burgers were soaked in grease and it made my brother puke so never go to Wendy's. It’s so bad and the service there is so bad and they messed up my order. I ordered a Dave's single and I got a bacon deluxe so never go to the Wendy's on Bath Road in Kingston Ontario.

We were at the Wendy's on Possum Run Road in Mansfield Ohio. #00010920. It was very dirty. While we were waiting to place our order you could see behind the counter and there were buns, french fries and plastic bags on the floor. They kept stepping over everything. They were not very busy but you still had to wait while they laughed and carried on conversations with each other. The tables in the lobby were not washed. We were beginning to wonder if we were going to get sick after eating there. I will never eat at that Wendy's again. And I will be sure to tell all our friends not to go there either.

I ordered a plain hamburger a few minutes ago. When I got my burger it had everything known to man on that burger. It had cheese, lettuce, tomatoes, onions, pickles, peppers, mayo, mustard, ketchup, a big piece of meat and 2 buns.

I sent my husband to McDonald’s for the kid’s orders and asked for a salad. He called me and said they don’t carry salads at this location. So I asked him to go across the street to Wendy’s (8055 S IH 35). I called and spoke to ** and he said they do carry salads and so I told him which one I wanted and my husband was coming over there. He arrived at Wendy’s and ordered my salad. ** took the order and was more than happy to help him. My husband realized that McDonald’s did not give a fry that he purchased so ** gave him one. Awesome customer service and going above and beyond!!! Thank you!!!

I used to enjoy Wendy's chili frequently, but the last several times I've bought it, there was virtually *less than 1 teaspoon* of meat in a large serving. It's filled with beans, water, cumin, chili powder - but no beef or onion. I don't know whether all Wendy's are skimping on the beef, or just the one in Forest Acres, SC. Regardless, I'll have to look elsewhere for chili. They need to advertise it as vegetarian chili. I'm personally not going to pay a lot for water, spice & canned beans.

The Wendy's in Sun City gave me a senior discount. I went to the Wendy's in Hemet and then to San Jacinto & both of them refused to give me the senior discount. All Wendy's need to be consistent. In Hemet they made us wait in line for 10-15 minute (about 5-6 people, then 9-10 people). The guy in front of me left because we had to wait so long. The Wendy's people were rude. I won't go here again. I will tell everyone not to go the Hemet or San Jacinto Wendy's.

Wendy’s 7555 NW 12th St. Miami, FL. Rest# 00000325. I must say first time visiting this Wendy’s inside to eat with my family I was truly impressed that the young lady who attended me was so nice Ms. **, and so helpful and wow even more impressing that this place was so clean. No disaster. The location is very big inside to actually sit down and enjoy a meal with your friends and family and it even has different area with a for fireplace and some seating around the fireplace. You could sit with different areas and the place even has built in charges and outlets under tables so that you could charge your phone. I am truly impressed more so of the cleanliness of this location, which means you are truly valued as a customer where you could sit down and eat in a clean place it counts for a lot.

I want to tell everyone how elated I was to walk into the Redding, CA establishment. They recently had a beautiful remodel. The lobby is gorgeous and bathrooms are stunning. And the service was fantastic as well as delicious food. I had a very enjoyable experience. I can't wait for the Grand Opening on November 2, 2015. Come join the fun and meet Dave and Wendy.

I am very disappointed after my experience with the Wendy’s located in Jacksonville AR. I ordered the Son of the Baconator with only onion, no condiments. I do not like condiments i.e. mayonnaise, ketchup, etc. The person who took my order verified that what’s I requested no condiments and only wanted onion. Once I got home and went to eat my burger I noticed that my burger had mayonnaise and ketchup on it. I am completely disappointed with the lack of attention to detail, especially after verifying my order. I understand that I should have verified my order prior to leaving the drive thru. Since I did not do that, I have to accept the mistake.

Hello there! I’ve been going to Wendy’s for a while now and multiple times I’ve been given the wrong order. And yesterday when I got a burger from there HAIR was in it! I know it wasn’t mine or my dad's because it was very long. 1 star.

Have no idea how Wendy's and others that serve lukewarm sandwiches vs a Culver's or Freddy's that make burgers to order. Had a cheeseburger today. Literally, cold. Never again. Asked for raw onion and mayo and got a tiny bit of onion and a little mayo. All things considered, have no idea how these folks stay open.

If I could give this place 0 stars then I would. The Wendy's on East Washington in Indianapolis is the worst restaurant I have ever been to. They had me pull up in the drive thru and then they forgot about me. I went in then they didn't my order ready. I had to wait 40 minutes to get my order. Then I get home and find out they messed up my order. This is absolutely ridiculous. They didn't know what I ordered or anything. Make me want to start going to McDonald's.

Atlanta airport terminal b. Their menu board clearly says additional nutritional info available upon request. I asked the employees and manager to see the ingredient list of a particular menu item and he shrugged his shoulders. Said they never received the ingredient list book from Wendy’s and that he does not know the ingredients of any of the items - very disturbing. Suggested I look it up on their website and those are the instructions they are given to share with customers. I stepped aside and looked up the website to see that the ingredients are not listed there either. Called customer service and the woman wrote up an entire report but STILL couldn’t give me the ingredients. Unbelievable!

Went to the Wendy’s in Oak Park Heights, MN. Waited in the drive-thru line with only 3 other cars. After about 30 minutes we got to the ordering menu and no one was there so we wait another 15 mins. I believe the cars in front of us had just left as no one was on the monitor. We give up, pull up to the window and no one was there.

Today, August 15, 2018 @ 6:51 PM. I went to the restaurant (Wendy's Restaurant #00003348) and ordered a double cheeseburger, large french fries, and a cup of water. I paid but puzzle about the total amount. I realized I had been overcharged as a cashier charged me for a cup of water as for a large Coke. I complained to the manager on duty. She showed apologized but did not seek to resolve the problem with me. She just made a full refund. This incident was not mistake but intention to charge me improperly. I believe they will do same thing with other customers. DO NOT buy anything from Wendy's until they must clean up the incident.

Visit to Wendy's, 6021 Argyle Forest Blvd, Jacksonville, Florida. Site location 00011399. Location phone number (904) 265-0823. Men's restroom had no toilet paper nor any paper towels. Fountain Service area with two soda dispensers only 1 worked. There were no straws, one ketchup dispenser was inoperable, the counter top was wet and sticky and when our order was ready we were told the establishment had no croutons for the side salad. Side salad consisted of lettuce only. The salad had no tomatoes, cabbage, or other ingredients usual to a Wendy's side salad.

MY VERY FIRST TIME FILLING OUT A WENDY'S SURVEY! Appears Wendy's is presenting a fraud survey on the back of their Customer Receipts. # 1) It SAYS... you will talk to a live person. Oh no... Not true. No live person. # 2) They refer you to a website next. Oh no... Does not work. # 3) Once you get there and put in: the date, the time, and the store number it tells you, "We cannot do this survey based on the information you have placed on the survey." All information was verified to be correct, true, and accurate.

Wendy's Youngstown Ohio Midlothian store - DRIVE Thru workers both windows rude. Horrible customer service. Didn't repeat our order back to us, so we know that she got it correct! This company needs to train their employees better.

So we arrive at Wendy's. See guest still in the restaurant eating. Start walking towards the door and young girl rushes to the door and locks us out and walks away with a big smirk on her face. Talk about RUDE. Ok so your closing could have politely met us at the door and said, "Sorry the dining room is closed but we would be happy to help you in drive through!" I would honestly suggest going over proper customer service with your employees!

I always get good service when I come and visit Wendy's! Especially at the Location of: 7135 Sunset Boulevard, Los Angeles, California 90046. I just want to personally Thank all of the staff for offering me such wonderful service every time I visit such as back on Thursday, May 31, 2018! Now that's taste! That's class! That's Wendy's!

I went to Wendy's on Milton Ave. In Janesville Wisconsin this evening. When I get there, there is 2 cars in front of me in the drive-through. Realizing they were a little busy I patient await my turn to get my food. When I get to the window, I pay for my food with cc and the guy gives me my receipt and walks away. I can see clearly through their window and I see my food and drinks on the counter. I see the girl at the window is having some issues. These goes on for a lil bit. Did not one of the 5 employees I seen standing around there said anything to me like "Sorry about the wait. We're having technical issues". They didn't ask if I had been helped or nothing. Then after waiting they give my food. When I asked why I took so long to get my food when it was sitting right there, all they said was, "We was trying to figure it out." Then when I check my food it was wrong. I'm big on customer services. Wendy's in Janesville Wisconsin will no longer get my service.

May 4th went thru drive thru. Parking was totally empty. Wasn't sure they were open but there was 1 ahead of me. I ordered a chick burger combo. Asked for Sprite. Got a diet 1 plus a spicy chick burger. I didn't order after 1 drink and bite. I was sick from the spice and diet pop. I spit it out but didn't help. I sent an email 4 times and a call to owner but they don't return anything. All I wanted was what I had ordered but I guess they are too cheap and ignorant about it. Don't think I'll ever go back cause it's not the first time this has happened. After so many times is when I complain but seems I lost my $10.50 since I haven't heard a word from them on Red River Road in Thunder Bay Ontario. NEVER AGAIN. I'll go next door first. Never got a receipt and your burger is still waiting to go back to you.

Charged me for more than I ordered. I ordered a 4 for $4 meal with the jr. cheeseburger and 2 of the $0.50 frosty. The total was $8 and change which I thought was pretty high, but I didn’t think too much about it. When my order was called out, they handed me 2 of the 4 for $4 meals. The crew looked at each other and the one said “just have the other 4 for $4 on us.” I did not get a second cup for the drink that was “on them” and was not given the receipt... So I was pretty disappointed with the service tonight. Hope it doesn’t happen again or it’ll be hard to return.

I visited a Wendy’s in Atlanta GA. Flatshoals Rd. at approximately around 11:30 Thursday of May 03. I placed an order which came to $13.03. There was this long line as always, which gave me time enough to count my money because I was paying with quarters, I counted 43 quarters 2 dimes 1 nickel and 2 one dollar bills. The guy at the register counted the money and said that it wasn’t enough and gave me 27 quarters back so basically I was robbed by a Wendy’s employee and when I ask for the manager. He went and got another employee to act as such. This is the most absurd experience I’ve ever had with a restaurant in my entire life. Yea it was only 3 or 4 dollars but it was mine. I couldn’t even order my food and I will never in life visit a Wendy’s again. There’s no telling how many people there robbing but people just won’t speak up but I promise myself not to ever have that experience again because I won't ever go back.

I usually prefer to go to Wendy's when on the road and in need of a fast meal. Not anymore! Up until last week, I really didn't have any issues with Wendy's in general, and specifically the store in the Clarksville, MD area restaurant. You could say I was a loyal customer. On 4/24/18 I stopped by drive thru for lunch. I got a plain baked potato instead of fries. After I started eating the potato, I noticed something unusual. Much to my surprise, there were two (2) 1 1/2"-long insects (appeared to be cockroaches) on the potatoes skin I was eating. Yuck! I was in shock. I felt nauseous and then vomited in my car. Since I was still parked, I called number on the receipt. The store manager was extremely responsive and apologetic. She was genuine. She came and met me in the parking lot near my parked car. She immediately refunded my money and offered to provide a replacement. I declined.

I have gone to Wendy's a numerous amount of times. This visit has been one of the worst. They not only botched my order 3 times but when they finally got it right, the meal itself was sub-par to standards. The "sandwich" I bought was a spicy chicken sandwich, and let me tell you I use the term sandwich lightly. Not only was the entire thing way too greasy, It was apparent that they microwaved the whole thing. Mayonnaise and all. The lettuce was soggy, and the tomatoes were stringy, meaning that they were both stuck between my teeth after consuming. The bun itself was soggy with grease, and that is very unlike a usual spicy chicken sandwich. I mentioned that the mayonnaise was microwaved earlier; let me tell you that this was the worst mistake so far. When mayonnaise is heated it becomes less of a spread and more of a disgusting dripping off the side of the sandwich. This furthered the sogginess of the buns and it was dripping everywhere.

I went there with my dad one night and he ordered. They got our orders wrong so badly I just hate it. I wanted a plain burger and guess what they got all of it wrong. I suggest never go to Wendy's. They are bad at customer service.

I have yet to go through the drive thru in Floral Park, Jericho Turnpike where an order was correct. Tonight it was rainy plus I had my grandson (22 months) with me. I ordered a hamburger kid's meal, milk, and vanilla frosty. In addition I ordered a Dave's single sandwich, fries, 6 piece nugget and broccoli/cheese baked potato. Got home to find chicken nugget kids meal, no milk. No fries to go with the sandwich. I go to this Wendy's maybe once every couple of weeks when I'm babysitting and I'm lucky if 1 in 10 visits my order is correct. The order window does not show what's being ordered and I seldom get the receipt. This is a new (remodeled) Wendy's and I'm very disappointed that the window help isn't better.

It has happened many times through Wendy's in Nesconset HWY, Port Jefferson, NY, that I was either given the wrong food items or I was missing meals through drive through and I was realizing that when I was getting home. It is very inconvenient and annoying as you want to pick up the food after a long tiring day at work, get home and rest. Most the time store managers are reasonable, understanding and apologetic, until tonight (4/2/18) when I made a call to the store manager as 2 of my orders were missing (drive through). Store manager was so defensive, so unprofessional, and tried to devalue the issue (looks like nothing happened). When I explained that this has been happening, and store needs to root analyze the issue, she stated "this is human error and cannot be prevent or controlled." I wonder if this is how Wendy's (as a big established successful company) would do to grow its business and keep the customer satisfied?

The New Smoky Mushroom Bacon Cheesburger - This hamburg has got to be one of the worst that I ever ate. The Onion rings on it looked like they found the smallest rings. 2 didn't even cover the width of the bun (could have fit on a small child's finger) in the bottom of the fryer basket and the mushrooms left a terrible aftertaste for hours after. I normally really enjoy my burgers at Wendy's but I am afraid to ever go back. I overheard another customer complain about hers as well.

Mansfield - Staff was rude. Whole order was wrong. When I took it back they were rude. The new order they gave was still wrong, asked for condiments they gave 2. Asked for more they just looked at me. Awful customer service.

I went through the drive thru and the lady that took my order was very short and rushing me through my order. I asked for a spicy chicken sandwich combo and she says 6 mins. Instead of asking me if I would mind waiting 6 mins. I wanted the combo. She rang me up for a sandwich. I had to ask 2 times for the combo. Then she didn't ask if I would like to upgrade it which I did want to. Then she told me my total before I was done ordering. I asked for my free junior frosty. She didn't ask me what flavor I wanted. I wanted vanilla and she gave me chocolate. I'm very disappointed with my service this evening.

There's no complaint system for issues. I was faced with a purchase of their famous chili and the famous chili was unfamous due to being uncooked. The beans were still crunchy and broke off in pieces while chewing. It's unsettling the Wendy's would serve food that's not even fully cooked and then when you complain about it the staff at the locations is very rude. It's a general rule for the staff at all the Wendy's locations I've been at. In the corporate office doesn't have an effective complaint department. They don't have any concern for customer input. That type of a business I will completely avoid. There's a few others that are similar with complaints and staff at locations be careful out there. Luckily there's fast food options. There are some great fast food businesses being ran correctly. We need to choose them so that we can have them good service throughout our community place.

This has got to be one of the worst Wendy's around. We have gone there on numerous occasions (1-2 a month on either a sat or sun evening between 6-7 pm and 100% of the time we wait for 15-25 min to either order our food or get our food. And this is with only 1-2 cars in front of us in the drive-through.) This happened just once or twice but like 10-15 times. It consistently takes forever. Then when we get home which is just a 5 min drive the fries taste old and our chicken sandwiches only have the chicken patty and bun on multiple occasions... again, not just 1 time but multiple times. When you pay $5+ dollars for a meal I would like to have more than just a patty and bun. They are consistent, I will give them that. But they are consistently bad. I will now drive to the next town to get Wendy's instead of from the Wendy's in Troy, Ohio.

I went through a drive through window at the Wendy’s on Meadowdale Blvd in North Chesterfield Va. (Asiago) Chicken sandwich was like eating rubber and the fries were in a medium size cup- Very disappointed! No Receipt was given.

Wendy's has great hamburgers, real friendly service, has the best chili, love the chicken nuggets and prices are very reasonable. I go there often. But the fries could be a little better.

Wendy's has been consistently good over the last 30 years of my life. The hamburgers are excellent, their chicken sandwiches are great, their chili and baked potatoes are wonderful. Dave Thomas did a good job of getting the Wendy's quality out there As opposed to McDonald's and Burger King.

Wendy's is the bargain hunter's dream lunch emporium, especially for seniors on fixed income. My friends and I get the junior hamburger and free coffee for total of $1.12 each, the 12 cents being taxes. What could be sweeter?

The restaurant is clean, as well as the bathroom. Food is good quality and they have a lot of choices. Service is acceptable, friendly and efficient. And at the drive thru, they are also courteous.

You are able to design your burger the way you want. With lettuce and tomato. The fries are better than other fast food restaurants and I love the Frosty's.

I recently visited two Wendy’s stores. At one store the cashier was very unpleasant, and the Frosty's I bought used sour milk. The other store had very slow and unpleasant cashiers.

I had a problem with a drink. There were 2 bugs in it but I didn't find out until I got to the bottom as I don't drink much soda and I had it in my fridge for a few days. I reported them to the health department and got my money back but they still have not resolved the issue so I will never go to another Wendy’s. This issue affects all stores. The ice is left open by the cash registers with the soda fountain above it. When I say open, I mean open. No cover or anything to protect bugs or anything getting into the ice. Most fast food restaurants will have an ice machine which is safer although not foolproof depending on the individual restaurant.

Don't care too much for Wendy's.. The food is not good at all. There's only one hamburger the jr that does not have cheese on. It can't get regular or bacon unless requested which they usually get wrong. Everything salads, wraps, chili, burgers regular, double or bacon all have cheese on them. I don't want cheese yet pay more if I don't get. It should be cheaper without cheese. Besides the cheese issue the quality of food is not good and the prices are too high. I avoid Wendy's as much as possible and only go there if I have to.

I love Wendy's because the food is always good. They have such a great variety to choose from. It is always clean & the workers are always so friendly. Just a great place to enjoy a great meal!

I love Wendy's because it's fresh, the Price is Right and it's a lot of different things to eat that satisfy them standing. It's the most freshest fast food place that I have ate at. I do appreciate when he's been eating there long time. Yummy.

I love Wendy's. No matter where I am I always order the same thing. So their customer service doesn't have to be great because they serve the Frosty & those delicious cheeseburgers.

Like all businesses today a simple "Thank you" would be nice. I find that over 90% of my shopping experiences do not include a "Thank you" at the end of the shopping experience. This includes Wendy's. I only get a "Thank you" when I say "You're welcome" as they give me my receipt or order.

I was at the Sugarloaf/Old Norcross Wendy's the other afternoon Friday about 4 o'clock. There were probably five employees and 4 people in line waiting on their order. And they could not get those four orders correct. The people waiting were incredibly angry. Meanwhile you had three separate people from the drive thru come in and their orders were incorrect also. You would have thought that somehow they just accidentally switch the drive-thru with the counter orders. But that was not the case. They just had gotten every single order wrong complete incompetence.

Went through drive through and nobody answered at 1pm and they said they open till 2. Drove around and knocked on the window. Crew Cass laughed and said, "Nobody been here in two hours. Sorry. Come back when we are open again." I'm think wtf. Who says that? Especially when it's 1am and you don't close till 2. They all thought it was funny. This is the Wendy's off Weber and i55. Never again will I ever go there again. Very sad for Wendy's. I didn't even get a chance to order.

Menu changes often and keeps it from being boring. New items are generally really tasty. It keeps an interest in going back to see what they have new and there are always a few stand-by items if you don't like the selection.

I appreciate the good food selection and I find it’s always fresh. The prices could be a bit lower but due to redhead maybe that is why the cost is higher than other chains.

I like Wendy's 4 for 4 value meal. Certainly a good deal for money. As a retired person, it is nice that I can eat out and not spend a lot. Their remodeled restaurants make it pleasant to eat there while the food is hot instead of in my car or taking it home.

This restaurant delivers great service and its staff politely treat every customer with great respect. This store is located 25 Story Ave. Newburyport, MA 01950.

I have misplaced my debit card. I know it is around somewhere. I just don't know where. This has caused me to only use pay by mobile. I saw online that Wendy's allows pay by phone. I go to walk inside and there was a “pay with mobile” badge on upper right side of door. There was a bit of a line (it was just after 1p.m.). I decided to wait since I knew (so I thought) they accepted pay mobile. It took the better part of 10 min. to get up to the lady. I gave her my order, then I went to pull my phone out. She looks at me and says, "We only accept cards and cash." I replied, "Ma'am, it says online and on the door to walk in." I think I bothered her when I said that, because she just looked at me then looked at the line behind me (it's a full line) and yells back, "Hey ****" (I don't remember the name).

Re Rockingham NC Hwy 74 Dec 17 2017 around 6 30 - 7 00 pm as I got to the drive thru order speaker I have never been this appalled!! When I first got to the order speaker she yelled out something that I could not understand. When I said, "Excuse me," she said very rudely - "Just order when you're ready". I really wanted to drive off but I really like your hamburgers. The employee was loud, uncouth, didn't understand my order and as I tried to repeat it she talked over me in a disrespectful tone saying, "I got that part. Just drive on thru". Of course when I got to the pickup window the order was incorrect. I know this is a racist statement but I don't know how else to describe her but **. Whoever hired her needs to be let go too. Please replace her! On a positive note please don't stop the Carolina classic. The chili on them and the slaw are delicious. That chili is better than your soup chili.

First of all I called immediately after my experience today and got NO callback or message. Went thru the drive thru, which is NEVER ever timely nor is the order ever right. I only ordered a baked potato with sour cream and chives and a medium Diet Coke. I got the window and the person at the window gave me zero attention and was messing around with another worker (at the time this did not bother me). I received my order and left as I had to be back at work. I opened my potato BOX to find a potato with nothing but chives. I immediately drove back thru the drive thru and talked to the girl thru the ordering system and told her there was nothing on my potato... She told me to drive around (never one time did anyone apologize).

Wendy's 3040 Gate House Plz Falls Church, VA 22042. The cashier took our order, cleaned the countertop with a rag, and then went without washing his hand or using gloves, cooked, garnished, and wrapped our sandwich as my husband and I were watching him. We walked out of the place, and promised would never go back.

I went to Wendy's location 00006745 at 613 University Avenue, Charlottetown, Prince Edward Island, Canada C1E1E5 drive-thru. I ordered #8 Chicken strips (large). The order number was #**. Cashier was **. She dropped my order so called back and requested a new large fries. When I got to my destination and opened my order and I had 2 measly chicken strips. The total of my order was $11.02. To me that is a lot of money for 2 strips, a few fries and a diet Pepsi. Will be a long time before I return.

Pleasant meals and eating experience. Good and appetizing food, family place, great atmosphere and reasonable priced. Helpful employees, pleasant and willing to make good time to customers.

Wendy's cost way too much. Burgers are cheap and salads and other similar healthy foods are outrageous. Customer service is terrible and management is rude and uncalled for.

While I really love this restaurant, I do get extremely unhappy when I order no onions, and when I bite into my burger, I get the outside of a large onion and see where the worker very sloppily removed the onion, or part of it. If I could eat onion, I would have left it on in the first place! Also, I really miss the broccoli and cheese potato. It was one of my favorites! Next! I would really like to see a bit more cheese pieces, and a little less extra green in the side and regular salads. There are almost no lettuce and almost all green! While I applaud the greens, they get a bit bitter by the mouthful.

Usually eat their great chili but have eaten other items. Usually good service and competitive prices and their value section is the best among competitors.

I enjoy going to Wendy's. The burgers are always fresh not frozen with just the right amount of seasoning. The staff is generally friendly but unfortunately, sometimes they get the order wrong.

Their food is affordable and fresher. The salads have an amazing number of ingredients for a fast food place and the Frosty's are a staple!

I've been a customer there for many years and have always been satisfied with the Food, service and prices. I've never been disappointed and believe their food and service is always first rate.

They are always efficient, fast and pleasant. Restaurants are clean and food is always warm. They have a good selection of food choices. Like the cod fish sandwich.

Wendy's is a great restaurant. Food is great, cooked freshly and served hot usually and fast. But hear lately customer service has not been good. I waited in drive thru for over 30 minutes and one worker almost cheated me out of my money.

SQUEEZE CHEESE TERRIBLE FRIES. Used to be good about 15 years ago but now they're terrible. This is a warning not to waste your money. It's hard to come up with enough ways to say don't waste your money...

I went to a Wendy's in Rochester, NY, where I live. The staff was loud and obnoxious and talking about fellow staff members in a very condescending way. Even though I went through the window line, I could see that they were also having issues with the building or equipment, as work was being done in the midst of the food prep area. My sandwich was smushed together, in a most unappetizing way. Won't be going there again!

The quality of Wendy's is better than that of other fast food restaurants. I especially like their salads; they are creative, fresh & different. I also like having a value menu to choose from, with inexpensive prices. I hate having to pay $10.00 per person for fast food...

In the past month I have visited 3 different locations around Columbia SC. I have had 2 drive thru and 1 dine in experience. All staff was friendly, courteous and patient. All food was fresh and neatly distributed in a timely manner.

Overall Wendy's is good. Food is kind of pricey but usually always good but when you ask for ex: extra onions they give you 3 small rings. Same as all veggies for sandwiches. It's a joke. The last few years their burgers are so greasy & cold. French fries are always cold & old tasting. Kind of why we don't go there anymore. And I don't know what happened to their usually good food.

I've been going to Wendy's for their salads for some time now because of the huge quality of ingredients that they use. I've started to notice that the grilled chicken breast that they use in the salads has been getting firmer and firmer. It's gotten to the point of being inedible. It's truly disappointing because I actually do like the fact that Wendy's proudly boasts their use of only fresh ingredients. Not sure if the Hammonton NJ location has been microwaving the chicken or if they've just been sourcing chicken breasts from larger chickens, which can be firmer.

I like Wendy's for several reasons. First the food is very fresh and the price is right and there is enough to eat and a good variety on their menu. Second the service is great and since the majority of servers are young people, mostly teenagers, they are very personable and helpful...

My local Wendy's run by Vicki in Altoona, PA is great!!! She makes you feel like home. The customers and staff love her, it shows in the product they put out. Always my 1st choice in fast food.

This is a great chain that has been around for many years. The quality of the food is wonderful and their salads are the best but need to spend more money upgrading the facilities.

Great tasting food. Love the burgers and the fries. Always delicious and just enough, not too much.The burgers and fries are better tasting compared to Mickey D's or B.K.

Love Wendy's fried chicken club sandwich and the Baconator sandwiches and chili. I do wish they would use less sugar in their ice tea and also, not drown the fries in salt... Many people cannot tolerate so much sodium in their diets. I wish they would return to their original fries, they were so much better. Also, sea salt has a much more concentrate of sodium than regular salt... The customers can always add more salt, to taste, if they simply must overkill their taste buds with salt. I have had fries from Wendy's more than once that were too salty to even eat -- it has a choking effect. But, that said, I otherwise love Wendy's.

Unusual items like a baked potatoes, chili and still the best spicy chicken sandwich in spite of all the others trying to catch up. The side salads really help make a meal healthier.

Wendy's in Doylestown, PA is my favorite. The food is delicious and I enjoy visiting and having a healthy meal. The staff is so friendly and helpful and they always have a smile.

I buy two or three of the salads to keep on hand. Best of any fast food. Service in and take away is better than average. My Wendy's is on 28th Street in GR, MI.

I've been a fan of Wendy's from the days they had salad bars. I sure miss those! Wendy's food tastes fresher and just better than the other fast food chains. They also have a great variety to choose from and have always had more healthy options than their competitors, and had them before the other chains followed suit and started offering salads. My favorite? "Son of Baconator"!

The food is good for the value. The value menu is perfect for me, when I want to eat light and not spend a lot. I enjoy the self serve drink center and free refills.

Wendy's just have good food and nice workers that are friendly and helpful in every way. It is clean and you may have a 20 minutes wait for your food order. Drive thru is always good if you do not want to get out and go into the store.

Wendys' service, cleanliness, quality, taste & temperature of their food ranks higher than many fast-food chains, also considering majority of chains do have their food processed and frozen at a different location then shipped in. That is why I do go to a Wendys' when in the mood for 'fast-food'.

My partner and I decided to no longer patronize any of the Wendy's establishments in the Fayetteville, North Carolina locations because of the rude employees, and unsanitary conditions of the lobby. We recently went to her hometown of Dunn, N.C. and needed something quick and cheap, and our faith in your restaurant was restored... (594 E Jackson Blvd Erwin, NC 28339).

Sometimes the staff appears not to have people skills necessary for the job. But overall the staff are friendly and helpful. The food is well prepared. The floors and restrooms are clean.

Food stays the same, service varies from location to location. Service may be exceptional or horrible. If the service manager is optimistically upbeat and caring toward the workers, service by all is marvelous. If he/she is not, then service in general is horrible.

Wendy's is usually open at nights until 1 am, which is a big plus for us. The burgers are juicy and flavorful, along with the toppings. The French fries are warm and not overdone (crispy).

Wendy's has a huge menu, great food, fast service and hot food. The facilities are always clean, bathrooms clean. Service provided is ideal. Me, my kids and the rest of my family loves Wendy's.

Last visit in I was very satisfied with the service. It is the menu selections for someone who has a gluten problem. I absolutely love the chili and salads. It would be nice to have more options and the staff educated on what is gluten free.

Had a single burger. No flavor at all. The worst burger that I have had besides Checkers. The staff is not welcoming nor do they say thanks. The inside tables were not clean.

I like Wendy's because they maintain a line of items you can always get, but constantly offer new and interesting items. Their salads are fresh and interesting. They are one of the few places you can get a baked potato.

The staff is friendly & accommodating. The prices are below reasonable on many items & the food is very good. The Wendy's I am referring to is located at 220 Route 109, Farmingdale, NY.

Eat out often, but rarely at fast food places anymore. My granddaughter asked for a 4 for $4 meal this past weekend: chicken nuggets, junior bacon cheeseburger, and fries. She says it was very good. I was hungry, so opted for Dave's single cheeseburger and it was tasty and satisfying. However, the first order we were handed at the takeout window was not ours. The person working there did name what was in the order when she handed it to us. The second time, they got it right - we checked though, as I've heard from friends that fast food places are getting sloppy about the correct order these days. This was the Wendy's off 501 Chapel Hill, NC. For food burgers, I've always found Wendy's to be a good choice.

Food is fresh, good selection and great salads. Customer service is friendly and people are easy to understand. Plus, located close to home with easy access.

Wendy's is my favorite take out chain. But wish they had salad bar again. Then they'd be awesome. Their burgers are so much better than others. The staff is quite friendly and always willing to serve.

Went to Wendy's last week and the food was horrendous, a cold tasteless underdone burger and fries that tasted so sour as to be inedible. Threw most of it away. Took online survey about my experience, assistant manager emailed back to offer two free combo meals upon my return. I returned to the same restaurant today, took 35 minutes to go through the drive thru with six cars ahead of me. Food was cold and some items such as napkins and straws were missing. The fries were rancid to the point of being putrid and putrescent. Had to throw out most of the food. Will not be going back to Wendy's. Not sure what's happened to them, quality has gone way downhill, how do they even begin to make fries taste that awful? And why is this allowed to keep going on?

The person at window made us wait even though no one was ahead of us. She almost threw the Frostys at us. Never was given napkins or a water we ordered. Did not say thank you or come again. She was so busy talking to someone in the back of her. We chose this Wendy's as no cars were in line. Will not go back.

Burgers taste fresh, fries are good, soda is excellent. Also, Wendy's is a rarity that serve baked potatoes. But the prices have really gone up at Wendy's. No more $1.00 menu items usually.

Received good food with very quick service. The Jr Bacon burger had fresh with crisp vegetables. It is hard to find quality food for a good price, and that is what Wendy's has to offer.

When I stop at Wendy's the food is great, the prices are good but sometimes the service is very bad. Maybe someone is having a bad day? It is not my fault.

My experience was great. Love the food but sometimes food is cold when I return back to work. Your strawberry and lemon drink is great as long as I can get a large for a dollar.

I just recently ate at the newly renovated Wendy's near my home. I do not like the new renovations. There is much less space to eat in the dining room and I don't like the bar tables and chairs. I love the food at Wendy's though. They have enlarged their menu items to include healthy choices like their salads and chicken sandwiches to evolving their hamburgers, chilli and Frosties we all know and love. My favorite part of Wendy's menu selections is that they are fresh not frozen like the majority of their competitors.

Food is better than McDonald's or Burger King but the service is slow. Especially inside service. Drive through is better but inside it feels like you have to wait longer for food. It's better than other fast food though.

Going inside service is great but when you go through the drive thru it takes forever. They have nice counter people and they don’t ask your name and then shout it when your order is ready like they do at Burger King. This is very annoying to me.

It's a handy place to go to when you want a fast snack, but McDonald's has it beat. Mcdonald's burger combos and fries are better, and the service is friendlier.

Most of the time the people here are quite nice but it really varies. At some locations, the staff barely understands English and can't understand important things like "No mustard! Allergic!" It's also annoying when certain restaurants aren't honoring the national promotion.

I've always had a good experience, just need customer service training for their employees and some restroom could use a better cleaning. Other than that all is OK.

I like Wendy's, but we do not eat there as much as I would like to. Their hamburgers are very good and I also like their chicken sandwiches. Their chili beans my husband loves and Frosty's are the best.

The food at Wendy's is great, and a good selection. Customer service is TERRIBLE though. I often think a requirement of employment is to be as surly and nasty as possible. When I go to the drive-up window, I almost want to apologize for bothering them. They really need to take lessons from In-N-Out and Chick-fil-A for good customer service. However, the food is what draws me back, so I just grit my teeth, hold my breath and get through it.

Wendy's has good food that is a bit pricey compared to other fast food chain in area. They have good choices for healthy options and with coupons made available in papers you can save money and bring prices down.

The food is always fresh there. Sometimes the staff may need more training but it depends on the store. Overall they serve good food at a great value.

The Wendy's by us is always clean, the counter and drive through are well staffed and your order is taken and filled promptly. I usually get the half Fresh Mozzarella Salad and a baked potatoes and the salad is always fresh and baked potatoes is quick and well done. Staff is always courteous and helpful. I use a cane and they will carry my tray to the table and get my drink for me. They also take the tray when I am done. I love to go there.

Always have loved Wendy's chicken and chicken sandwiches since I was little but lately everytime I buy a sandwhich the chicken is extremely rubbery and I can't even eat it without feeling nauseous. It makes me sad because I love them so much. ☹

I feel that Wendy's has a better overall menu selection and quality food. The price is reasonable to other fast food restaurants. I have always enjoyed eating there and have the confidence that I will not get ill afterwards. I have never gotten anything stale or old tasting there.

Wendy's Baked potatoes are thoroughly cooked and generous sizes. Their grilled chicken sandwich honey mustard sauce is great and their chili is very good too.

Managers need to be re-trained as the local locations have been going downhill for a while. The store is not being kept clean in any area. It is very difficult to feel comfortable to sit and eat when tables and floor around you are not being kept clean. The managers are not helpful when issues are brought to them.

Wendy's always has fresh food...whether it's a salad, hamburger, chicken sandwich or fries. Their service is great and they stand behind the quality of their food and their service.

Wendy's is a bit pricey, but they have an outstanding menu selection. Customer service tends to be a bit slow, but in my experience I have found that it’s not the cashier's fault, but rather people who can't make up their mind as to what they want.

Friendly is missing with employees at most of their stores. Good food quality and very good salads. But improvement with customer service is a must. They need to be reminded that a happy customer is a return customer!

I find the food at Wendy's to be quite good for a fast food restaurant. They are a bit more pricey than other fast food places. But their salads are better and generally fresher.

The service is usually slow but if the food is hot it's worth the wait. Burgers are definitely superior to Burger King or McDonald's, the 2 in our area.

The items you get actually look like they do on the commercials! Wendy's seems to be the only chain you can say that about! Clean restaurants and nice menu.

Enjoy the salads and the 1/2 portions offered. Great opportunity to add a few veggies w/ meal or just to have a quick salad without waste. Thank you!

Very fast takeout window, good overall quality food, and never been sick after eating at Wendy's. They add grease from the grill to the chili and taste great.

The place is clean, the help is great. I like the different things on the menu, especially the salads. It is convenient to my house. Their hamburgers are fresh and tasty.

This chain had the consistency you don't normally find in a fast food restaurant. They have quality produce as well as excellent salads. We enjoy the atmosphere of the restaurants.

I am gluten free and Wendy's has a few menu items that I can eat when my boyfriend wants to go get their $5 deal. I am always disappointed. They don't give enough toppings for the baked potato. But my boyfriend loves their $5 deal!

As I follow a gluten free diet, I am able to find fast food at Wendy's which accommodates my diet. I can order a burger without the bun, a baked potato, salad, etc. As I frequently purchase food from Wendy's, the employees know me personally and make suggestions for food options which are gluten free.

The food has always been good, a really good price, customer service good unlike some others. If there is one thing that isn’t perfect is they sometimes don’t have fresh coffee made. I have to wait but no big deal.

Not only is the fairly new Wendy's near me, non-responsive to customers. Unfortunately, Wendy's corporate headquarters failed miserably at addressing a customer complaint. Several Wendy's I've visited have had mediocre service, however the one on I-20 at Green Oaks Blvd in Arlington TX is by far the worst service ever witnessed! They also were serving old/spoiled Frosty. Upon calling corporate, a store employee called to say that they had gone on and dumped that batch of Frosty mix, that while it WAS past its "use by" date, they didn't feel it was actually "spoiled". As far as how rude their front employees are, he simply said that's kind of typical. Corporate never once responded. There was not even an offer to "replace" the spoiled food (which I would have had to go back up there) NOT that I would have eaten there ever again.

The food is way overpriced. The only items worth buying are on the dollar menu and the Frosty's. Everything else keeps on getting higher and higher. Their burgers used to be good. Now their patties are thin, way too salty and pathetic.

Every time I go through the drive thru there is always a long line due to the workers are very slow. They usually mess up my order just about every time. They will charge me for items that I don't even order and then at times when I get home and look in the bag food is missing or just wrong. When I call they act like I am just trying to scam something.

Because of the language barrier there were items that I wanted a particular way and it was unfortunate that my order was not as I wanted it. I brought this to the attention of management and the situation was rectified.

Wendy's food is always hot. The toppings are fresh. The customer service is always friendly and gracious. This is my favorite fast food restaurant.

I have always liked Wendy's. I like their salad selection, chili and of course their hamburgers. Service varies from city to city, but I always look for a Wendy's.

I am not very disappoint with Wendy's today. I went in and got a #1 and French fries could use a lil bit more salt and to be hot not like warm. And the tea I got it smell bad, is like the jug has not been wash in a while and the cheeseburger I had was still pink inside. I call and told them about it. They said, “Bring it back and gave you one free meal.” I live 30 mile away. I can't do that.

The Wendy's in my area have undergone extensive remodeling over the last five years. While the food has always been reliably good, they are now quite pleasant places to dine.

Wendy's charges $1.99 plus tax for a large unsweet tea in my area of Florida. McDonald's charges .99 plus tax. McDonald's always has Splenda or some sort of artificial sweetener available. I recently requested artificial sweetener at a local Wendy's in my area and was informed that this is not provided. Also, I questioned this and texted Wendy's Customer service. I was informed that artificial sweetener may not be provided based on the ownership. How greedy can some of the fast food chains be. They are making more than 100% profit on unsweet tea and cannot provide sweetener.

Love going there to EAT! Love the food I order. Go at least once a week. They're always consistent and are close to where I live. That's when I get hungry!

Wendy's Baconator and other items have improved in recent years. The Baconator was once bland, even though there always was a lot of meat. Now, the meat is tasty, as well as hearty. The chili always has been excellent! Still is.

I like the fact when I do drive-thru I can get my order quick and there is most of the time no wait, though have been a few times there's been a long line of cars.

The place I frequent most is in Port Jefferson Station, NY. Service is always prompt, always greeted with a big smile. A pleasure to frequent that restaurant. My order is always fresh no matter what time I enter Wendy's.

Great service! Stopped in to grab a quick bite to eat then went back to the car and it wouldn't start. It was below zero and one of the employees help push and jump start it.

On July 31, 2017 around 9 pm we stopped by the Wendy's on Minter Bridge Road in Hillsboro, Or. Trying to order was impossible the standard drive through method. The employee kept getting the order wrong. Eventually we went to the window to order there. The employee took our order and my sister requested he repeat the order which he did correctly. We got the order and went straight home. My sister was not feeling well. Once we sat down to eat we found out our order was wrong. The only thing about the order which was right were the 2 Frosty's. This is not the first time this has happened at this store. We will never be back. Oh. And the quality of the food was not as good as it used to be either.

I had the worst experience with this Wendy's on Spencer street, so much so that I have reported them to Corporate and will be submitting a further complaint to the BBB, Yelp, Consumer Affairs and everywhere else I can. Today 08/01/2017 at approximately 11:54am I went to Wendy's Store #00005270 to order a root beer float, a junior bacon cheeseburger with an extra patty and a strawberry lemonade. It took the host Carolyn over 10 minutes to figure out how to add an extra patty to my order. When I got to the window, I asked the host by the name of Ricklin to double check my order and he read back to me root beer float, strawberry lemonade and the junior bacon cheeseburger. I told him to make sure they put an extra patty and the host Carolyn was still trying to figure out to put it on my order.

Bacon chicken sandwich - I went to Wendy's on Mary Esther in Florida. We got our food, drove off. My daughter said “something is on my burger.” I get the burger. SPIT IS ON THE paper sliding down on the burger... we take it back. The "MANAGER" tries to convince us it's grease. Who doesn't know the difference between grease and a glob of spit? And then ask would we like her to fix it again. I'm like “yeah right.” I WILL NEVER GO THERE AGAIN. I'm still waiting on contact from the business. Nothing so far.

A few years back they changed to sea salt on the fries which I think meant cheaper fry oil. Now they are messing with the burgers which do not taste good at all anymore. Too salty and the beef just does not taste fresh. It may never have been frozen but I think things have been added to it. I asked for 2 burgers with just cheese-ended up with all the sauce, toms, lettuce, onions. Manager said I should have said burger plain. Been there done that- and ended up with meat on a bun with no cheese. Wendy's was my go to fast food but after several poor/bad experiences I may have to something else like Subway.

I wrote Wendy's months ago, yet no response. About 6 months ago, I ordered a spicy chicken sandwich meal. After driving a few miles, I opened the sandwich and noticed twice as much breading. A thinned out chicken sandwich. Supposedly the new sandwich was supposed to reduce the chicken rubberiness. In my opinion the rubberiness is still there. Those who didn't like it evidently were not long time fans. The change tells me either Wendy's doesn't know either their demographic or they are trying to reach new demographics and therefore alienated the old. There hardly appeared to be chicken on the bun. I didn't drive there to eat a fried bread flour sandwich with a side of thinned out chicken.

Wendy's food used to be good and hot with good friendly service in Dallas TX on Lemon Avenue but not anymore. The atmosphere has totally changed. I do not know if it is something wrong with their equipment but the food is not always at top temperature. Service at this Wendy's is terrible every time you go there. It's different. People working there this wendy's does not take pride in their food. I have never saw this newer group of wendy's employees use gloves. I do not want to sound bias but when the all Latino Spanish crew worked there the food was always hot and good. The service was great too.

I will never return to this restaurant again and I don't recommend them to anyone. This is the slowest drive-through I have ever been to. This is the second time and last time I have been there. There were 3 cars ahead of me and the car at the speaker sat there for at least 10-15 minutes before someone even acknowledged them being there. Then once I ordered, I had to wait another 8-10 minutes for my food. I asked the girl at the drive-through why it had taken so long and she said they were short of help. She was really rude and short with me. This is really poor customer service and this restaurant needs better management. You shouldn't have to be in a drive-through line for 15-20 minutes. That's inexcusable.

Been through Wendy's drive through several times to order food in Clanton, Al and never receive all my food that have ordered and paid for. They always leave something that I ordered out. I know that this can happen from time to time but not every time you visit! I think what's going on there is they do this to people all day long and at the end of their shift they have a lot of extra money to put in their pocket for charging people for food they don't give to them!!! Tired of paying for food and not getting it. Someone in charge needs to watch these thieves!!!

I always go to the same Wendy's, the one by prospect park in Brooklyn. Last night I went through the drive through for a frosty and during the 40 minute wait (exactly 40 minutes, my sister and I watched the clock because we couldn't believe how long everything was taking) we were attacked in the parking lot by a man selling incense. He was going from car to car knocking on the windows trying to sell incense. We said no, politely twice. Then he came over to the passenger side window and started knocking on the window yelling something from outside. We told the drive through attendant who said there was nothing she could do, although he was on Wendy's property. I will never go to a Wendy's again. Thank you for allowing us to be in danger.

My wife & I had lunch at Wendy's at 1200 Eagle Dr. in Loveland Colorado. A time that I wished I had not happen to me! Placed a order for us and waited to be called, which they did, I could have heard it from my home 3 miles away. Went to get catsup for my fries, guess what it was empty. This place had 8 people standing around, someone could have checked before they opened the door, right? One young girl says (we have packets) have you ever tried to stick a fry in one of those packets??? We sat at the table which was dirty, I then needed to go back to the counter as they failed to place my wife's drink on the tray. I ask where the water was and a young girl said (it’s right there) you know I didn't know where (right there). At this point I was not very happy!!! This place has sooooooo much room for improvement that it is unbelievable.

10 years ago I had a problem with a piece of hair in my cheeseburger so I never went back to eat at that burger joint, it left me at a bad food service experiences. Then I happened to notice that Wendy's remodel their burger joint in Albany or and so I thought hell what the heck, "let me give it a go and see how things are handle now". Wow, to my surprise "I order me a 4.00 meal deal" thought that assume. So, I order it and I left not thinking of checking my order.

After not receiving a receipt and letting the window boy know how dissatisfied I was with the length of time it took to arrive at his window, they proceeded to make me wait even longer thinking I would graciously take my food. I asked for his name and my money back. Do not visit the Wendy's in Rockford store #5226 because they clearly don't understand it's their job to make the customer happy. If they're going to choose that line of employment, at least be good at it. It was comical and so predictable for a minimum wage employee. I would be unhappy with that job as well.

Concerning the restaurant located 177 Powerline Rd, Deerfield Beach, FL 33442. Your area management really needs to visit this location as a general customer. The place is run down, dirty and the service and appearance is far below what I know your company strives for. I have seen old gas station bathrooms cleaner. It's sad. I have been going there for over 6 years and it keeps getting worse. Today my order was wrong (which is the norm). I was in the drive thru for 20 min. Those of us waiting put our cars in park and just waited. Then when I finally was at the window the young lady just started to prepare my order of a family size chili. I asked for extra hot chili sauce and she gave me 3. She stated that is all they had, someone forgot to order. This Wendy's has lost me as a customer forever.

Went to the Wendy's here in Lenoir City and had a wonderful experience... The place was cleaner than any Wendy's I have ever been to. The staff was so friendly and even went out of their way to put a smile on my face!!! So with that being said, I couldn't be any happier with my experience there!! #BestServiceEver#