Wendy's Reviews

Ordered a bacon cheeseburger and a grilled chicken sandwich. Had them delivered. We received two breaded chicken fillet sandwiches. Receipt that came with order correctly showed what we had ordered. Not sure how you can mess up that bad. Ended up having to eat the breaded sandwiches. They were awful. Gave them a one star because you don't offer negative stars.

The food was hot and fresh and really good. The manager on duty was a short ** lady and she was very friendly! I will be back soon! Nothing like good food and customer service. I was greeted with a smile and the wait was not long at all. The chili was amazing and the fries were perfect.

Hi. I like Wendy's but sadly I am not returning or at the very least, I don't plan on ordering their Chicken Ceasar Salads ever again. I got sick for the 3rd time having it. I was gonna give it just one more last try to be sure it wasn't just a coincidence the 2nd time and here I am again in pain. Stomach pains even the next day. Multiple washroom trips. Not fun.

They are incredibly misleading when it comes to the pricing and sizing on the four for four. For example if you upgrade to a large drink or fry, you only receive a medium instead. They claim this is because of the size difference, but it is not made clear and it is not listed anywhere saying or showing that the sizing is different on this particular deal. If they really want to have different sizing on this particular deal, I feel they need to be honest about it and let customers know. Not hide it to save a few dollars.

Purchased the 4 for $4. Soft drink is smaller than before. I asked for Fanta orange and it was flat as a car tire! The fries were terrible! They were cold and tasted like they were cooked in old oil. Tried to give fries to pet piglet and he grunted and turned up his snout and walked away! The nuggets were cold and hard! The sandwich was the only thing that deserved one star! Really BAD trip to Wendy's!

Waited an hour in the drive-thru, had to repeat my order 4 times, and when they gave me my order, they gave me (instead of 2 Large Dr. Peppers) 2 large coffees in soft-drink cups, no cream, no sugar, no ice, and lukewarm. Employees weren't wearing any gloves or masks. Absolutely disgusting, will never go there again.

Today 10/20/2020 Wendy’s Restaurant #00002721 8104 Broadway Ave. 6:28pm 30280 Host: Tres #**. I didn't receive my full meal. I tried calling 5x but no answer. At this time it would be too late to drive back out for my 10pc spicy nuggets.

Having the misfortune of eating at Wendy's as many of you have. I would just like to say that every location of this restaurant chain should be bulldozed to the ground and left in the ash heap of history. Their burgers are disgusting, fries are even worse and don't get me started on their customer service, and extremely expensive for what garbage you get. Why people still go to this place is beyond me.

I came there and I was greeted by a manager named Mahi who was very kind and polite. I placed my order and sat down. The food was absolutely delicious and looked so good, I got a spicy chicken sandwich with cheese fries and a coke and some Nuggets. Delicious.

Masks are required by Heath Department. Your employees are not enforcing that. They are exposing whatever they might have to other customers. Please take care of this issue. I love eating here though!!

I would just like to say after my entire experience and a small mistake Shawn (mgr) fixed and completely satisfied me by completing the order correct in every way. I would also like to apologize for the language used when describing my problem. Thank you again Shawn. You were amazing.

I don't know if every Wendy's is like this, but at the restaurant in our location the orders are seldom correct. This time we decided to place our order online hoping that it would be easier to put it together more accurately. I don't think the employees putting the order together actually read which sandwiches they are picking up or count how much of each item they are putting in the bag. The sandwiches were wrapped correctly, but instead of getting Burgers we got chicken, and instead of getting crispy chicken on another order we got spicy which is completely inedible and very unappetizing even if you like spicy chicken as it is dry and terribly small.

The New value spicy chicken sandwich isn't good. You know the one that's on the 4 for 4 selection deal. The chicken is spicy, but lacks any other flavor. It literally taste like chicken that had been dipped in cold grease, refrigerated, and flashed fried in hot grease for 3 minutes. I guess as the old saying goes you get what you paid for. I highlighted don't recommend this chicken sandwich if you're on a budget. To be honest McDonald's have the better value spicy chicken sandwich (Hot & spicy chicken sandwich).

I've been LOVING the Frosty-ccino with the chocolate creamer from there! I've been to other locations but none are good! Americus, Cordele, Columbus- Perry GA is the ONLY place that knows how to do it! It's like the others don't put the creamer in or something? I just want all locations to be good!

I went through the drive thru and they gave me rotten over cooked chicken. At least they got my order right I guess lol. I'm considering never eating at any Wendy's because of this. Manage this location better!!

On 7-21-2020 I visited the drive-thru at Wendy's in Fort Mill, SC with my wife. It had been many months since I had been to a Wendy's, since they dropped my favorite drink from their Freestyle machine. They had made many mistakes with order accuracy in the past, but today I decided to give them another chance. So after my wife's order, I ordered a burger. Due to medical issues, I cannot eat anything spicy, so when I got home and discovered a spicy chicken sandwich instead, I had to get something from the fridge to eat. I said before that Wendy's was off my list, but today's attempt at another chance confirmed that they are no longer worth my patronage at all.

Of all the major burger chains I find Wendy's to be of the highest quality. I love there burgers and the frosties are great. I will continue to go to this establishment for a good deal and good food. Next time I have to try a chicken sandwich.

Went to Wendy's drive thru and no one was wearing masks inside during this pandemic so I immediately left. Awful service. Will not be returning. That is not best practices to slow the spread of covid virus.

I am reviewing the Wendy’s location at Evans and Kipling in Toronto. Today was the hair that broke the camel's back. I go there for their yummy salads but every time there is something missing. Tonight, on my way home I stopped by for a grilled chicken Caesar salad, and actually wondering what was going to be missing this time. I get home and instead of crunchy romaine lettuce, it is SPRING MIX! Who makes a caesar salad without romaine?! AND only a stingy 5 little broken shavings of parmesan cheese. The last time I ordered this salad there was zero cheese. Then there was the time there was no candied pecans in the chicken apple pecan salad. The time before that only 1/2 the amount of lettuce. I had a container of fixings with hardly any lettuce. Another time they forgot the dressing. I am so finished with this place and their lack of customer service and quality control that I must move on. McDonald’s does a good salad.

The Wendy's web page says that the "2 for $5" special for 2 Dave's Singles would cost $5. But at the Burien WA Wendy's the price charged is $11.86 for 2 Dave's Single's. Why? Because these guys are scammers. McDonald's is right next door. They aren't scammers.

I tried to order a double cheeseburger at the drive thru in Casa Grande and was told they weren't making any, had to spend more to order two singles. Not a very good way to do business, I will go somewhere else if I want the beef!

Whenever I order a sandwich from them, they usually get it wrong. I do not like mayo, ketchup, or mustard on my sandwich. Is it really so hard to just put cheese, lettuce, and tomato on a sandwich? Plus, their customer service is horrible and they are not polite at all.

I go to Wendy’s every so often and order a chicken burger without sauces on it and almost every time they have sauce but the last few times they have been really great!! I really recommend going. The food is all around very good.

Fries were cold and limp. Burger had old tomatoes on it and burger was cool. I have never had such a bad experience there. It is usually my go to place. I will think twice before I go there again for a burger and fries.

August 13th 2019 I purchase the baked potato at Wendy's 4433 W. Main St Mesa 85205. Dug into it. Took a bite. Swallowed something other than baked potato. When I moved it around it look there was something that was clearly baked into the potato long like a worm with the same characteristics as a worm. I go back to Wendy's where all the employees including the manager (which were fired) gathered with first oohs and aahs of disgust with, "What the heck is that," then suggestions like it could be a worm or beetle or centipede but it was not food.

Tried sausage gravy & biscuit. The biscuit was great and the sausage gravy was really bad. The gravy had a funny taste and the sausage was mushy and tasteless. The sausage biscuit was bad. The biscuit was good and the sausage was real dry and tasteless. The burrito was tasteless and there was no sign of the cheese. The good things: the biscuits, the potatoes. There was no jelly and no scrambled egg on any of the sandwiches. Wendy's should go to Hardee's to see how breakfast is done.

On 12/12/19 our Visa card was charged with our order and another order. We have been trying to receive a refund ever since. Filled out a form at the bank and as of 2/28/20, still no refund. I understand that something under $15 in no big deal to some people. But it's the principle that money was stolen from our account. Still wondering if this will ever be fixed. Will never go to Wendy's again. Beware of this location.

I ordered Apple Pecan Salad number of times and I did a to go. Trust me each time they fooled me. They only gave chicken and lettuce and did not give any thing in it... they just fool people I think .. the manager is a lady in N High Street and she is so rude and mean when I complained to her .. do not eat it.

We like to go eat at Wendy's often because they have the best fast food in town, very courtesy and polite employees. My son loves to go there and he likes to eat the spicy chicken sandwich always fresh food and I love their baconator and their chili fries are really good and now they are about to start serving breakfast in a week. I'll be there for sure to try out the new Becabator breakfast sandwich. Wendy's is the best place to eat and spend quality time with family or friends.

From the Drinks to the Salads, to the Chili to the burgers, Wendy’s is always very appealing for its consistently good food. No matter where you go Wendy’s has the best burgers (Jr. Cheeseburger is amazing). The Chili is always hot and not too spicy. The chicken nuggets just the right size and not at all oily like some of the competition's nuggets. Their fries are not too salty. If you want you can even request the next batch...before they salt them they will give you yours.

Very dissatisfied with the 2 different signature burgers my father & I received, from the size (most disappointing) the few amount of toppings & the high price. I & my father agrees, will only be visiting a Wendy's for the "All you can Eat" Chili, if it ever happens or comes around again.

Wendy's has forgotten they are a fast food outlet and their product is inferior to real unprocessed food. The fact that they price their spicy chicken for example, at $7.35 is outrageous. It is a small piece of chicken priced at 3/4 the cost of an entire cooked chicken at Safeway. Why would anyone spend that kind of money for a small piece of chicken, 1 piece of lettuce smaller than a child's palm and a paper thin slice of old tomato? Your sandwiches are $5.00 at BEST. Get your greedy head's out of your ** and come down to a reasonable price. How can that be justified and why would anyone spend their money at your establishment run by a bunch of drones lacking hugely in the customer service department. Have your employees heard of a smile or warm welcome? Your culture has changed and it is going to be your downfall.

Every time I come to this Wendy’s on Madison Street. Fox News is always on their big screen tv. With all the world problems I would rather not have this flashing in my face as I eat a meal. Can they not put something on the tv that is just pleasant? I also wish you could get fries without peelings and plain old hamburger dills. Personal preference but I have not liked the burgers as well since they changed pickles and I liked my potatoes peeled.

I've really enjoyed my experience with Wendy's. They have the best burgers in town. I love the food they have and I really appreciate their customer service. They have the best service in town as well.

I've loved them since the late 70s in Florida and then, when I returned to Vegas from my Navy service there they were! YAY! Love the burgers, Frosty and special card available for free mini Frosties all year! :) New remodel is nice especially my local store with a big TV!

The 3 Wendy’s in our area are always staffed with pleasant employees, & we’ve never had an order packed incorrectly. I like the selection of hamburgers & our grandkids like their chicken selection. And NOTHING beats a Frosty!

I enjoy going to Wendys for their chili cheese fries. They are always hot and delicious. Always served with a smile and a kind word. My hubby loves the homestyle chicken combo. It's tasty, served just the way he likes it. The price is competitive with other fast food establishments. The staff is friendly and knowledgeable.

Although we have purchased for Wendy's several times in the last month, last night my grandson received a burger that obviously had bad ingredients. He was fine for about 2 hours and even said how good the burgers (he ate 2) were. But after 2 hours, he had a night of violently throwing up and diarrhea. This started about 7 pm last night and lasted for about 4 hours. I know this could happen to anyone. But please, always check food for any bad smells or questionable looking food, lettuce, tomato, mayo...

Like their value menu just the right size for the price and love their Frosty's. Compared to other fast foods this is my favorite and their chili is about the only chili I can eat. Most of this chains food is pretty much equal in quality.

To me, Wendy’s food appears & taste better than other chains. You get good quality at a reasonable price. They should go back to their original fries. Their customer service level depends on the location and/or the mood of the associate.

If I do decide to eat fast food, a hamburger, I seek out Wendy's. Quality is always superior to other chains and I feel Wendys selection is relatively healthy in comparison. I can have a junior bacon cheeseburger and not get too much dangerous animal protein but satisfy my craving.

Wendy's has some of the healthiest choices of any fast-food restaurant I know. And, to the best of my knowledge, they give a military discount which none of the others do...This makes for an even greater value. Burgers are top-notch for fast food and salads are wonderful....like the Apple Pecan Chicken Salad with cran- berries...especially for health conscious individuals.

They use fresh not frozen beef. The menu choices are plentiful, salads are always fresh and delicious. They have value menu choices that are just right. The chili tastes great and has been a staple since Dave opened his first restaurant.

I went inside because it wasn't that busy. I ordered a half of a southwest salad on which I got a slop of old guacamole. I guess it's supposed to be avocado that they advertise, which made the rest of the salad completely unappetizing to me. I also got two junior bacon cheeseburgers which were okay but definitely not hot. Maybe work on having more people in the store or training them?

This was the worst experience I’ve ever had at the Wendy’s restaurant. The manager or counter working named Jackie was very rude, rude and nasty, just down right ghetto! the whole time that she was halfass trying to assist the customer she on the her personal phone texting and rolling eyes at another customer, and coworker. At one point told the customer that is spending his money and time to mind his own business, the customer which spending his money was only trying to be nice to a otherwise hateful person. Totally unacceptable by anybody standards. The food was just awful the fries was with scrap/burned, the hamburger was overcooked and dry, the burger seems to be sitting there all day, I visit the restaurant around 9:30 pm.

These incidents happened in Nov. & Dec. 2019.

For the second time in a row, they messed up my very simple order. I ordered Daves Singles without mayo, & of course, they put mayo on my burgers. How difficult is it to get a very simple order right. ST.LOUIS, Mo. 3801 Gravois location.

Stopped @ Wendy's in El Paso, on Montana Ave (#403 store) last evening around 715 PM. Was returning from a three day stretch at the Oil Fields and hoped to have a hot meal there. Do like the Baked potatoes and Chili they have, it is a unique items to have! Used to frequent the restaurant there (6201 Montana Ave) fairly often when I purchased parts for customers in the U Pull It farther east on Montana Ave.

Dave Thomas would turn over in his grave. Wendy's has always said their greatest asset was their freshness. They no longer have that asset. I ordered a double cheeseburger with no onions and no pickles. That was way out of their realm of expertise. It came with both. I ordered fries with no salt. They came out cold, soggy and loaded with salt. The hamburger was also cold, the bun stale and the veggies ancient. I complained and all I got was a very weak "I'm sorry". They offered to make another meal. When it came out I was asked to pay for it again. I refused and left. What happened to your great, fresh food? I am quite certain this review will not be published.

My son purchased a sandwich at the store between Epler ave and Thompson rd. in Indianapolis IN. It still had the wrapper around the cheese and it melted with the plastic and cheese together. Went the store to get another sandwich. Talked with the acting supervisor a ** lady who would not let me have another sandwich. I am 76 years old and I got more things to do than go to fast food places to make up stories about bad food. Very disappointed with Wendys now.

For the past year I've came here to see if the service will improve. It does not. The fries are setting out so long they become cold and limp. My burger is made quickly, then sets on the counter till cold. Before it changed ownership, this Wendy's was great, but now isn't competing with the next door Burger King, Culver's, Arby's, McDonald's or any other fast food place - sorry, I won't be back till someone takes over who knows how should be ran to be a fast food place again.

My family visited Wendy's on Algonguin Road in Schaumberg, on 12 November 2019. My daughter ordered the 4 for 4. After eating a few bites she complained it tasted funny. Upon inspection it was covered in mold! I brought the mold to the attention of the manager who threw the burger away without my permission. I asked via the cashier twice that the burger be returned, and I personally asked the manager to returned the burger. As she could clearly see the "moldy" issue she had the cook throw the burger in the bin. I asked her to retrieve the burger, she refused.

Their burger and Salad was one of the best fast food that I ate. The service was really good, a very accommodating and friendly personnel and respectful one. I'd like to recommend their Salad, you can avail this for a low price. Also UNLI Salad is what they offer. Better for you to task it because you're the one who'll going to chose what you wanted and what taste you're looking to taste.

Went through drive in, brought food home and started to eat my hamburger and notice I had mold all over the bun. Tried to call the store 3 times, long rings, no answer, and this was on a Saturday at 5:30 pm. So I called the number on the back of the receipt and it was Ohio corporate number and I talk to Woman and told her my experience. She tried to reach out the store and no answer for her, but she said somebody would get in touch with me. Nobody’s ever reached out to me from that store, and I called again to Ohio number, and they try to contact them again.\ and no answer again , so it’s been a week and half ,and I haven’t heard anything about my experience from that location at Wendy’s 5472 North Harlem Ave. in Chicago IL. Also I took pictures of the mold buns .

Wendys at 6585 Airport road! ** experience! We ordered chicken nuggets and fries! Chicken nuggets had a sort of foil stuck on the nuggets, when i took it to the counter to show them, they insisted that it is salt which crystallizes when it is hot! We did ask the manager to show us the salt! They started arguing with us! Manager- Mohammed was so disrespectful! He had a laughing face and was apologizing and continuously arguing and trying to convince that it is salt! He came back with few cents in his hands and while laughing he again mentioned that it is salt! It was so disrespectful and very unprofessional behaviour that could have ever happened to me! I just asked him to garbage the Nuggets and we left the place!

It was about last month I went to Wendy's at 11 Sinclair Blvd, Brantford, ON. I work next to them in a hotel. I used to eat every day at Wendy's but, on that day the lady who took my order was super rude to me. Moreover, I ate half of my burger and then saw a steel wire coming out of it. I was eating right in there and took the burger back, showed them and got an answer "oh" okay. That lady without asking me telling the kitchen staff to make me same damn burger, which I declined and she said okay, that's all. I work in a hotel and know how to handle these hot situations. I am so disappointed by Wendy's.

Tonight was the third in a row that I went to Wendy's on my 20 minute break to order food from their drive thru and receive service that resulted in me being unsatisfied. 1st time, I waited a while because they had to cook what I ordered and when I got to work....bit into the chicken...it wasn't done. I had to throw it away, because I couldn't go back and they closed before my next break. 2nd time, my food was cold.

It's a secret offer that you will find out about after filling out a survey. So I fill out a survey. Go to Wendy's with the code. Gotta buy a deluxe sandwich in order to get a free basic sandwich. The code and receipt from previous visit is scrutinized by the manager. I feel like a crook. Then I am told a deluxe means a combo needs to be purchased. What? Since when is a deluxe hamburger a combo? Ridiculous.

Went the the Wendy’s on RT 130 in Pennsauken and it was the WORST! Everyone just standing around talking and laughing not paying attention to what is going on. I get home to notice there is NO DRESSINGS. NO NOTHING that usually comes with the salads. I ordered my salad with spicy chicken and that is not what was in it! No straws for my drinks. I have two small kids so obviously not driving back. This is horrible service! Maybe if people were actually working they would realize what’s going on! Every time I go to that location something is always wrong with my meals.

I was on my way to work. I pull into a Wendy's on Main Street in Kalamazoo, MI. I understand that they were getting a shipment in because I saw their truck pulled up on the side of the restaurant but I've been going through drive thru for a while and that should interfere. I had 2 people take my order due to the first person her computer screen kept crashing. Again understandable. They were out of Dr. Pepper... Again understandable. When they give me my food. The Coke I ordered was watered down and warm! When I got closer to my job I had to pull into McDonald's to get me something cold to drink. I got the feeling that the drink they gave me was sitting for a long time in the corner somewhere. Because there was melted ice in the cup. GROSS! That's not all! My hamburger... One patty was cooked and the other wasn't! What the hell are you people doing!

Worst place in town to eat. The employees are not very friendly, look high all the time, and have no customer service skills at all. The employees are rude and seem bothered by customers...the food is poorly prepared and God forbid you have to take something back to be remade correctly (don't trust this group of people at the Wendy's in Clovis, New Mexico). My family and I will NEVER return to this establishment. I'm surprised they are still up and running and open for business...SMH.

(Good) My husband has cancer and the only thing that is good to him is a frosty. I have been going and getting one for him almost every day. He loves them. (Bad) I decided to try the jalapeno fries. Boy what a mess. It was so much nasty cheese. The fries was soggy. It was a waste and right now I can't afford to throw money away. In the future I want order this again. If I do I will ask for NO Cheese and crispy fries. Well I can say all the employees are very nice and friendly. Mark up another fast food experience. That's why I don't do to many fast food places.

I went through the drive-thru Wendy's in State College, PA. I had ordered the large Wildberry many times with no issues. First, the large lemonade was $2.99 plus tax all the times I've paid. This time the large lemonade was now advertised at $3.09. A increase of ten cents. However, when I ordered my usual two large Wildberry lemonades, the cashier told me my total was $7.61. When I pulled up and asked how my order came to $7.61 when a large lemonade is $3.09 x2 the cashier replied, "The price went up".

My fiance and I drove through the Wendy's in Bountiful Utah and was the most horrible experience ever! Not only was the employee rude but we received all beans and no meat in our chili order. I called the number on the receipt after arriving home and nobody answered, so this leads me to believe it was done purposely. They didn't want to tell customers they were our of chili, but instead loaded it up with beans thinking we would not notice??? I feel this is poor customer service and should be addressed immediately! If there is someone watching these comments, I hope you do something about the Bountiful Utah store!

Purchased a $25.00 Wendy’s gift card at Kroger’s. Wendy’s verified it has 25.00 on it but won’t work at the restaurant. We tried at 3 different locations. I called customer service - they said they will send a memo to the locations. My husband only has an antique flip phone so loading it on the phone is not an option. The best customer service would have been to cancel this card and issue another card!

1606 N Shadeland Indianapolis Horrible!! Store 00000871 - If I could give zero stars I would. It has been 3 days and I'm still waiting on a refund from a double charge for food that was not what we order using the online mobile app. I've been waiting for a manager to call me back to handle this grievance but every time I call customer service they tell me, someone will call you and I never get a call. At this point I am mad that corporate can hire unqualified people to do a job that requires some type of common sense. I'm so hurt and feel like I've been robbed, I feel helpless and Wendy's hasn't did anything to help correct this!!!

Someone needs to shut this location down. I can't believe the attitude and rude service at this location. Why can't they hire some nice highschool students for summer jobs instead of angry adults from the ghetto who can barely speak English. When going up to the drive through I am greeted with "Whatchu want!?" After I start ordering I hear "mmhmm, mhmm is that all?! Once again yelled at me. Every time at this location for the past five years I get my food thrown at me, literally. The fries are always cold, the cheese is never melted on the burgers and you can hardly even understand what the employees are saying , excuse me "yelling" at you. We spend the extra $15-20 in gas just to eat at a better Wendy's sometimes. What once used to be our favorite summer stop after swimming in the lake on a family of 6's budget has now turned into a nightmare. Hopefully we are not getting sick from all of this cold food.

McDonald's has same sandwich on value menu and you are over $5 each. Also employees need more training. We got 4 sandwiches, 2 fries, and 3 drinks. Everything was charged individually with no discount for meals. It's a shame to spend $32 for the 3 of us. No more a Wendy's customer.

Went to the Wendy’s in Evansville Indiana on green river road and had a chicken burger and it was good. It was warm good service and was really juicy and they were really nice to my children. Would go there again. Also I would recommend the chicken burger.

I once grabbed a burger from Wendy's and after two hours I threw up. Probably they used bad ingredients or the plate was dirty. I will never go there again. So overall I can not recommend going there!!!

This review is for the Wendy’s in New Berlin, Wisconsin on Moorland Road. I have visited this location before with both my husband and grandchildren, and had experienced many inconveniences from incorrect orders to less-than-friendly servers. However, I was willing to give the restaurant another chance on my way home with my grand kids. Waiting in line, we noticed chefs arguing, and a meal that had already been claimed was prepared again. As soon as we opened our sandwiches, I noticed that my avocado chicken sandwich had no avocados. My granddaughter ordered a cod sandwich with cheese, but to my disappointment (and loss of 30 cents) there was no cheese - just a plain sandwich. The only meal that was prepared correctly was my grandson’s plain Mini cheeseburger. I am very disappointed and would give this zero stars if I could. I doubt I will be visiting this location again.

Went in the drive thru, ordered 4 for 4 with double stack and nuggets, also chicken sandwich, also she bacon cheeseburger, a bake potatoes and a 6 piece nugget. They could not get my order right. They where in there dancing and playing and the manager was no better. I had to go back in the store 3 times. First time fries and nuggets was cold. Second time they gave me the oldest bake potato. Had to be sitting all day. Never even seen a potato that was cooked looked like that. Last time I went in they forgot my double stack. By then I'm too mad, the manager seemed not to even care. My first and last time going to Wendy's on Wilson in Jacksonville FL.

The sandwiches at Wendy's are OK but the rest of it is far from good. Yesterday, my order came to $18.25. I handed the server $20.25 and he handed me back $1. When I called his attention to the discrepancy he got very adamant and insisted that the change was $1 and not $2. When another employee intervened and told him he was wrong he grudgingly gave me the extra dollar. My partner and I had French fries that must have been 2 hours old. Wet and soggy seems to be their mantra for fries since it's happened a few times before. Also, I ordered a Frosty and it was pure liquid from the time I sat down to eat. The problem: The nearest Mickey D's and Burger King are 20 miles away. So much for Wendy's.

Waited in the drive thru line for about 45 minutes. After we got served, the food was not what we ordered and it was horrible. I will not recommend this store to anyone, or will I be visiting the store again.

Slow, Wrong Order, Dirty TABLES, no ice, Lukewarm food. We waited in line for 20 minutes. There were only 5 people in the lobby and around 2-3 cars in the drive thru. Once I actually ordered, I was missing my Spicy Chicken. They had around 3 people standing there doing nothing and looking at the line grow longer. I would have rather gone to Culver’s. They are faster, busier, and their food is 80% brought out correctly! I only ordered a Baconator, spicy chicken, and a 4 piece nugget.

I had made my order online to get picked up. When I got to Wendy’s on 505 Utica Avenue Brooklyn NY. My order wasn’t ready yet. The girl forget to give me my cup so I can get my drink. I had to ask for my cup. Plus when I got home my Baconator wasn’t fully cooked. Not a good experience at this place.

Wendy's makes the worst fries ever!!! They put no salt at all just straight potato, tasting fries that's dry as hell and look like old shriveled wrinkled **. Plus the food always looks sloppy! When I order I want my food to look just as good as the advertisement, not some BS. I work hard for my money and if I spending basically a hours work on a Wendy's meal basically I want quality. Fresh crisp lettuce, nice round red tomato, crisp pickles, fresh cheese and a decent amount of ketchup and mayo, not too much that it makes the burger all saggy. I also think all franchise should wear gloves like they do at Harvey's. Now I spend my money and buy my own burgers and make them at home, at least I know it's fresh and taste good and handled with love, and I'm getting more than my money's worth.

I went to Wendy’s location in Quakertown Pa on 10 S West End Blvd. The cashier that took my order hands was so dirty like she was working on a car. She took my order and then turned around and made my fries with no gloves on. When I called to make a complaint the corporate office directed me to the manager at that location who called me. I stated to him the issue he informed me that the staff only wear gloves when they making the burgers not the fries and that the cashier can handle the money and also allowed to touch the fries. I informed him that, that was disgusting and that he’s going to lose a customer and he replied sorry to hear that, but that’s his policy!!!! I also told him I’m putting it on social media and give it to all the blogs and he said he don’t care!!!! I just hung up on him. So I am reaching out to all the bloggers and news stations letting them know!!!

I went to Wendy's today in Peru, Indiana. I got home and checked all the sandwiches to learn they messed up 3 out of 4 of them. I went back to Wendy's since it's only a couple minutes away so they could fix it. They made two new sandwiches for my daughter and added the correct toppings to mine. When my family and I started eating, I realized my chicken sandwich tasted old and it wasn't good. It cost like $6 and I couldn't even eat it. My husband's chicken nuggets were old and cold and he couldn't finish them either. I'm not going back there. They mess up our order every time. The staff aren't trained appropriately on what toppings go on the sandwiches or how long you can serve food after it's been made. The only thing that was fresh were the two new sandwiches they made when I went back.

Order was 2 doubles with no mayo, double cheese and spicy chicken. Received with extra mayo and no receipt. Waited extra long for wrong order. Next time McDonald's. Why didn't they give me a receipt. I had to replace bun with bread. Last time goin to this Wendy's.

My order is never right. I'm done giving them my hard earn money when they cant complete a simple task of getting a order right. The store in Longwood on 434 is horrible. I dont recommend this place to anyone!

What they are advertising is totally not true. I went to this mid Manhattan place and what I got is totally something I did not expect. This joint should be in court for false and misleading advertising.

I ordered for a spicy chicken medium sandwich. They gave me beef with bacon small sandwich which I can't eat bacon and they charged me for spicy chicken. And also the lady on the window was throwing the food to me. It was not on the rush hour and there were no persons waiting behind my car. My order no is **. This is not the first time experience in this Wendy's in Des Plaines.

Order was cold. Food was wrong then called 6 times before answering. Asked for manager. Got hung up on. Called back. Spoke to Adrianna who said she was manager? Wow? Told her I’d be calling back when the gentleman owner is there. We use to frequent a lot for my dad. I always got supreme food. I couldn’t eat and was starving. Wow can’t stand cold fries or my sandwich smothered in mayo. Only thing was good was my Dr. Pepper. I’m not gonna come back. I live in Banning. Want my money back. I’m disgusted. Pies were lil pieces. No substance and cold sandwich. Incorrect for almost 10.00. Wow wth????

I was at Wendy's near the University and a employee walked up to me and my boyfriend talking about how I can leave because we went to the same school and she does not like me. She was disrespectful and her name is Jaddiah **. I never had a employee show me this type of customer service here ever. She was rude and didn't care that I was a customer nor that I was with my significant other.

Today, April 20th, 2019, my husband and I went to Wendy’s in Franklin Va. Upon entering the store we noticed a sour smell. Kind of like when a dish towel has soured. We live in Franklin so we have eaten here many times. The floor is always slippery. I always have to watch my step. Once again the floor was slippery. It was 11:30 and before the lunch crowd. I would expect a restaurant to be ready at that time but there was no soap in the men’s room when my husband went to wash his hands. Hope the employees have a separate area to clean their hands. We ordered. And waited. And waited.

Typically Wendy's is one of my favorite fast food restaurants. But yesterday afternoon we went in The Mount Airy, NC Wendy's and there was just one person who had already ordered in line. There were 5 employees including the manager around the front. No one acknowledged our presence or told us they were having computer problems. After standing there and being ignored, I finally told my husband that was ridiculous and I started walking towards the door.

The food was out in only five minutes for a forty dollar order! Which normally I’d be highly impressed with. But the food was hot garbage. Well, not all of it, The fries and baked potato were cold and The most expensive sandwich was missing. Also the Baconator barely had bacon! I believe the only time in the last few hours any of that food had been warm was after I got done eating and urgently shot it into the toilet.

I use to love going to Wendy's & ordering the double or triple cheese burger with a side order of fries but then you went ahead & changed your fries from the kind without skin which I love to the ones with skin which I hate. Why did you change them? They were better the original way. I'm just saying. I know my opinion doesn't really matter to you but I just thought I would complain anyway in hopes that you guys would change them back to the original.

Please avoid 500 ft Concord Parkway Wendy's North Carolina. Me and my friend going towards VA. We found a Wendy’s beside the interstate and we had to wait 30 mins and the customer service was too slow. Her attitude was, "If you wanna buy wait or go away.." I will never come back in Wendy’s..

Went to Wendy's at 1030am opening time hoping I would get a fresh burger and instead got a burger that was cooked the day before. If you look at the cheese there is no way this was made today...remember store opens at 1030 and I was 1st customer...unacceptable. 10.00 spent. Threw it away and went somewhere else.

First of all, they gave me ice with a little peach lemonade. Second of all, they forgot my fries. This isn’t the first time they’ve messed up my order. Every time I go to Wendy’s they seem to miss something.

I have came every week for 3 weeks now trying to get a baked potato and they say they are out. I mean I get it the first week. But the 2nd and 3rd week? When do they do their ordering? It's ridiculous. Is the manager incompetent? Do they not know the ordering process? I worked at Wendy's for a long time years ago and this is a problem. Not happy with the Wendy's at 5250 S East St, Indianapolis, IN 46227.

My husband and I went to the Wendy’s in Carbondale, IL, Walnut St. Walked in and could feel the floor was sticky walking on it. We both ordered cod fish sandwich combo. The girl at the register acted like she didn’t want to be there. I ordered my codfish with cheese, lettuce and ketchup. I received cheese, tartar sauce and pickles, which I did not complain and ate the sandwich. My husband's was correct. But we really don’t feel this was codfish. I have had several codfish sandwiches from Wendy’s in another town and this was different. My fish didn’t cover the bun! My husband went to the restroom and came back telling the girl at the counter that the sink was clogged and there were no hand towels. He told me the restroom was disgusting! As we were leaving someone had cleaned the door glass and it was nasty! Dave Thomas is turning in his grave! This was not his dream for the public!

We went to the Wendy's on Stefko Blvd in Bethlehem PA. We used the drive thru and our experience was horrible. We waited a long time for service, the staff was fooling around and not even attentive to customers. The first drive thru window was wide open but not in use - so bugs etc could get in. The staff were loudly talking about the customers. The cashier was asked for a receipt and we were told "it's broken". The salad tasted like it was rotten. So disappointed!

Ordered a full harvest salad and when I got home realized it was a half. When I went back I was told that was a full. I explained that I order them frequently and it definitely was not. The woman stated that they changed the bowl to make them look smaller, in spite of the fact that they also only included the 1 packet of dressing and nuts that comes with the half salad. Everyone knows that making it look like less is a good marketing strategy. NOT. If you order the salad make sure you are actually getting what you pay for because they ripped me off and then gave a bs excuse when I went back.

I had Wendy's door dashed to me and when it arrived, opened my burger to find a black hair sitting in the middle of it. Also quite recently I had visited a Lee's Summit location and upon arriving with my family I watched the way they began preparing food, touching other objects and rushing around "handling" it all. It honestly made me lose my appetite.

I got a 4 for 4 meal at Wendy’s and it came with a Jr. Felix Cheeseburger and it was drive thru. I live 3 miles from the Wendy’s and went straight home, I sat down and the cheeseburger was cold as can be. It looks like it wasn’t even warm when the cheese got put on. It wasn’t melted or stuck on the burger and it had no sauce on it. No ketchup and the fries were cold and soggy. The only thing that was good about this meal was the Diet Coke.

At the Wendy's drive thru in Wappingers, NY, I ordered a Dave's single cheeseburger meal. Meat was burnt. Not a little, a lot. I ended up throwing it out and just eating the rest. Also didn't like that smooth top bun. Tasteless. I should have gone to the McDonald's a block or two away. Also I found I can't talk to customer service at Wendy's online site unless I have my receipt. Who keeps a receipt from a fast food place. I tossed it with the bag.

Went to the Wendy's in Slidell, LA on East Gause and ordered a spicy chicken salad. Went to work and noticed after I had already eaten a fork full that my cheese had big molds on them. I was VERYYY disappointed. I went back to let them know and was responded "would I like another salad". Now why would I want another salad after that experience. Why not offer me my money back. This is it for me and Wendy's, and I'd encourage anyone who orders from there esp the salads to monitor your foods before indulging.

I had a taste for Double Bacon Cheese Burger so after work I stop and order the $5 Meal. I had a half a piece of Bacon. l wish I could take a picture!!! Never again!!! And Wendy’s will not answer the phone. I’m done with Wendy’s.

My son and I went to Wendy's today on Ritchie Hwy in Glen Burnie, Maryland and the service was amazing. The cashier came over to our table about halfway through our meal and asked if everything was ok and asked if we needed anything else. At a Wendy's! I'd expect that at a regular restaurant but not at a fast food joint! I was definitely impressed.

In Dec. 2018, Seeing the ads on t.v., the Wendy's hamburger looked so good that I drove to the Wendy's on Peters Creek Parkway in Winston-Salem, NC to buy two for my son and my supper. The sandwiches did not even resemble the ad photos. It was so sloppily made with about 1/2 the amount of pickles, tomato & lettuce it SHOULD HAVE HAD. The one slice of tomato was too small & lettuce leaf only covered 1/2 of sandwich as if there was a shortage of lettuce & tomato. Who wants to eat a sandwich like that? One single circle of onion and 3 pickles in middle of sandwich with a glob of mayonnaise in the center.

There was a young man that took our order. His name was Jessie and he was suggesting the new sandwiches and was very informational about the product. He was a real gentleman. Then we got to the second window and the young lady working the window Tabby was so very sweet. She made sure the order was right. She got our drinks right out to us without straws and was patient while I checked my bags. Most people get irritated but she was very understanding and she gave me what we was missing with no questions asked. Those two people made my whole experience change my view on Wendy's in general. Thanks Jessie and Tabby. Keep up the great work!

Was excited to hear that they had come out with a giant junior bacon cheeseburger because I love the original one... But when I received my "Giant" it was pathetically small. It was only the regular one with an extra piece of meat. Very disappointing. I thought it was going to be the Dave's double with bacon. That would have been acceptable.

12/28/18 Visited Wendy's in Riverhead, New York. I ordered a salad for my son and a grilled chicken sandwich with fries for me. The sandwich was cold and sinewy or gummy and the fries were cold. I asked for a replacement sandwich of fried chicken sandwich. That sandwich was ok but very cold. I’ve never had a problem at the Riverhead Wendy’s before. I will, however, give them another chance. I was quite disappointed as it was a cold rainy day and I wanted a warm meal. Maybe I should have waited until I got home for the meal.

The Wendy's 4 for 4 is a pretty good deal in my opinion. It's pretty cheap for a whole meal and it actually fills me up. The bacon burger I normally get is great, although it's hurriedly thrown together, I have no problem fixing it.

It was so bad I hated it and the burgers were soaked in grease and it made my brother puke so never go to Wendy's. It’s so bad and the service there is so bad and they messed up my order. I ordered a Dave's single and I got a bacon deluxe so never go to the Wendy's on Bath Road in Kingston Ontario.

We were at the Wendy's on Possum Run Road in Mansfield Ohio. #00010920. It was very dirty. While we were waiting to place our order you could see behind the counter and there were buns, french fries and plastic bags on the floor. They kept stepping over everything. They were not very busy but you still had to wait while they laughed and carried on conversations with each other. The tables in the lobby were not washed. We were beginning to wonder if we were going to get sick after eating there. I will never eat at that Wendy's again. And I will be sure to tell all our friends not to go there either.

I ordered a plain hamburger a few minutes ago. When I got my burger it had everything known to man on that burger. It had cheese, lettuce, tomatoes, onions, pickles, peppers, mayo, mustard, ketchup, a big piece of meat and 2 buns.

I sent my husband to McDonald’s for the kid’s orders and asked for a salad. He called me and said they don’t carry salads at this location. So I asked him to go across the street to Wendy’s (8055 S IH 35). I called and spoke to ** and he said they do carry salads and so I told him which one I wanted and my husband was coming over there. He arrived at Wendy’s and ordered my salad. ** took the order and was more than happy to help him. My husband realized that McDonald’s did not give a fry that he purchased so ** gave him one. Awesome customer service and going above and beyond!!! Thank you!!!

I used to enjoy Wendy's chili frequently, but the last several times I've bought it, there was virtually *less than 1 teaspoon* of meat in a large serving. It's filled with beans, water, cumin, chili powder - but no beef or onion. I don't know whether all Wendy's are skimping on the beef, or just the one in Forest Acres, SC. Regardless, I'll have to look elsewhere for chili. They need to advertise it as vegetarian chili. I'm personally not going to pay a lot for water, spice & canned beans.

The Wendy's in Sun City gave me a senior discount. I went to the Wendy's in Hemet and then to San Jacinto & both of them refused to give me the senior discount. All Wendy's need to be consistent. In Hemet they made us wait in line for 10-15 minute (about 5-6 people, then 9-10 people). The guy in front of me left because we had to wait so long. The Wendy's people were rude. I won't go here again. I will tell everyone not to go the Hemet or San Jacinto Wendy's.

Wendy’s 7555 NW 12th St. Miami, FL. Rest# 00000325. I must say first time visiting this Wendy’s inside to eat with my family I was truly impressed that the young lady who attended me was so nice Ms. **, and so helpful and wow even more impressing that this place was so clean. No disaster. The location is very big inside to actually sit down and enjoy a meal with your friends and family and it even has different area with a for fireplace and some seating around the fireplace. You could sit with different areas and the place even has built in charges and outlets under tables so that you could charge your phone. I am truly impressed more so of the cleanliness of this location, which means you are truly valued as a customer where you could sit down and eat in a clean place it counts for a lot.

I want to tell everyone how elated I was to walk into the Redding, CA establishment. They recently had a beautiful remodel. The lobby is gorgeous and bathrooms are stunning. And the service was fantastic as well as delicious food. I had a very enjoyable experience. I can't wait for the Grand Opening on November 2, 2015. Come join the fun and meet Dave and Wendy.

I am very disappointed after my experience with the Wendy’s located in Jacksonville AR. I ordered the Son of the Baconator with only onion, no condiments. I do not like condiments i.e. mayonnaise, ketchup, etc. The person who took my order verified that what’s I requested no condiments and only wanted onion. Once I got home and went to eat my burger I noticed that my burger had mayonnaise and ketchup on it. I am completely disappointed with the lack of attention to detail, especially after verifying my order. I understand that I should have verified my order prior to leaving the drive thru. Since I did not do that, I have to accept the mistake.

Hello there! I’ve been going to Wendy’s for a while now and multiple times I’ve been given the wrong order. And yesterday when I got a burger from there HAIR was in it! I know it wasn’t mine or my dad's because it was very long. 1 star.

Have no idea how Wendy's and others that serve lukewarm sandwiches vs a Culver's or Freddy's that make burgers to order. Had a cheeseburger today. Literally, cold. Never again. Asked for raw onion and mayo and got a tiny bit of onion and a little mayo. All things considered, have no idea how these folks stay open.

If I could give this place 0 stars then I would. The Wendy's on East Washington in Indianapolis is the worst restaurant I have ever been to. They had me pull up in the drive thru and then they forgot about me. I went in then they didn't my order ready. I had to wait 40 minutes to get my order. Then I get home and find out they messed up my order. This is absolutely ridiculous. They didn't know what I ordered or anything. Make me want to start going to McDonald's.

Atlanta airport terminal b. Their menu board clearly says additional nutritional info available upon request. I asked the employees and manager to see the ingredient list of a particular menu item and he shrugged his shoulders. Said they never received the ingredient list book from Wendy’s and that he does not know the ingredients of any of the items - very disturbing. Suggested I look it up on their website and those are the instructions they are given to share with customers. I stepped aside and looked up the website to see that the ingredients are not listed there either. Called customer service and the woman wrote up an entire report but STILL couldn’t give me the ingredients. Unbelievable!

Went to the Wendy’s in Oak Park Heights, MN. Waited in the drive-thru line with only 3 other cars. After about 30 minutes we got to the ordering menu and no one was there so we wait another 15 mins. I believe the cars in front of us had just left as no one was on the monitor. We give up, pull up to the window and no one was there.

Today, August 15, 2018 @ 6:51 PM. I went to the restaurant (Wendy's Restaurant #00003348) and ordered a double cheeseburger, large french fries, and a cup of water. I paid but puzzle about the total amount. I realized I had been overcharged as a cashier charged me for a cup of water as for a large Coke. I complained to the manager on duty. She showed apologized but did not seek to resolve the problem with me. She just made a full refund. This incident was not mistake but intention to charge me improperly. I believe they will do same thing with other customers. DO NOT buy anything from Wendy's until they must clean up the incident.

Visit to Wendy's, 6021 Argyle Forest Blvd, Jacksonville, Florida. Site location 00011399. Location phone number (904) 265-0823. Men's restroom had no toilet paper nor any paper towels. Fountain Service area with two soda dispensers only 1 worked. There were no straws, one ketchup dispenser was inoperable, the counter top was wet and sticky and when our order was ready we were told the establishment had no croutons for the side salad. Side salad consisted of lettuce only. The salad had no tomatoes, cabbage, or other ingredients usual to a Wendy's side salad.

MY VERY FIRST TIME FILLING OUT A WENDY'S SURVEY! Appears Wendy's is presenting a fraud survey on the back of their Customer Receipts. # 1) It SAYS... you will talk to a live person. Oh no... Not true. No live person. # 2) They refer you to a website next. Oh no... Does not work. # 3) Once you get there and put in: the date, the time, and the store number it tells you, "We cannot do this survey based on the information you have placed on the survey." All information was verified to be correct, true, and accurate.

Wendy's Youngstown Ohio Midlothian store - DRIVE Thru workers both windows rude. Horrible customer service. Didn't repeat our order back to us, so we know that she got it correct! This company needs to train their employees better.

So we arrive at Wendy's. See guest still in the restaurant eating. Start walking towards the door and young girl rushes to the door and locks us out and walks away with a big smirk on her face. Talk about RUDE. Ok so your closing could have politely met us at the door and said, "Sorry the dining room is closed but we would be happy to help you in drive through!" I would honestly suggest going over proper customer service with your employees!

I always get good service when I come and visit Wendy's! Especially at the Location of: 7135 Sunset Boulevard, Los Angeles, California 90046. I just want to personally Thank all of the staff for offering me such wonderful service every time I visit such as back on Thursday, May 31, 2018! Now that's taste! That's class! That's Wendy's!

I went to Wendy's on Milton Ave. In Janesville Wisconsin this evening. When I get there, there is 2 cars in front of me in the drive-through. Realizing they were a little busy I patient await my turn to get my food. When I get to the window, I pay for my food with cc and the guy gives me my receipt and walks away. I can see clearly through their window and I see my food and drinks on the counter. I see the girl at the window is having some issues. These goes on for a lil bit. Did not one of the 5 employees I seen standing around there said anything to me like "Sorry about the wait. We're having technical issues". They didn't ask if I had been helped or nothing. Then after waiting they give my food. When I asked why I took so long to get my food when it was sitting right there, all they said was, "We was trying to figure it out." Then when I check my food it was wrong. I'm big on customer services. Wendy's in Janesville Wisconsin will no longer get my service.

May 4th went thru drive thru. Parking was totally empty. Wasn't sure they were open but there was 1 ahead of me. I ordered a chick burger combo. Asked for Sprite. Got a diet 1 plus a spicy chick burger. I didn't order after 1 drink and bite. I was sick from the spice and diet pop. I spit it out but didn't help. I sent an email 4 times and a call to owner but they don't return anything. All I wanted was what I had ordered but I guess they are too cheap and ignorant about it. Don't think I'll ever go back cause it's not the first time this has happened. After so many times is when I complain but seems I lost my $10.50 since I haven't heard a word from them on Red River Road in Thunder Bay Ontario. NEVER AGAIN. I'll go next door first. Never got a receipt and your burger is still waiting to go back to you.

Charged me for more than I ordered. I ordered a 4 for $4 meal with the jr. cheeseburger and 2 of the $0.50 frosty. The total was $8 and change which I thought was pretty high, but I didn’t think too much about it. When my order was called out, they handed me 2 of the 4 for $4 meals. The crew looked at each other and the one said “just have the other 4 for $4 on us.” I did not get a second cup for the drink that was “on them” and was not given the receipt... So I was pretty disappointed with the service tonight. Hope it doesn’t happen again or it’ll be hard to return.

I visited a Wendy’s in Atlanta GA. Flatshoals Rd. at approximately around 11:30 Thursday of May 03. I placed an order which came to $13.03. There was this long line as always, which gave me time enough to count my money because I was paying with quarters, I counted 43 quarters 2 dimes 1 nickel and 2 one dollar bills. The guy at the register counted the money and said that it wasn’t enough and gave me 27 quarters back so basically I was robbed by a Wendy’s employee and when I ask for the manager. He went and got another employee to act as such. This is the most absurd experience I’ve ever had with a restaurant in my entire life. Yea it was only 3 or 4 dollars but it was mine. I couldn’t even order my food and I will never in life visit a Wendy’s again. There’s no telling how many people there robbing but people just won’t speak up but I promise myself not to ever have that experience again because I won't ever go back.

I usually prefer to go to Wendy's when on the road and in need of a fast meal. Not anymore! Up until last week, I really didn't have any issues with Wendy's in general, and specifically the store in the Clarksville, MD area restaurant. You could say I was a loyal customer. On 4/24/18 I stopped by drive thru for lunch. I got a plain baked potato instead of fries. After I started eating the potato, I noticed something unusual. Much to my surprise, there were two (2) 1 1/2"-long insects (appeared to be cockroaches) on the potatoes skin I was eating. Yuck! I was in shock. I felt nauseous and then vomited in my car. Since I was still parked, I called number on the receipt. The store manager was extremely responsive and apologetic. She was genuine. She came and met me in the parking lot near my parked car. She immediately refunded my money and offered to provide a replacement. I declined.

I have gone to Wendy's a numerous amount of times. This visit has been one of the worst. They not only botched my order 3 times but when they finally got it right, the meal itself was sub-par to standards. The "sandwich" I bought was a spicy chicken sandwich, and let me tell you I use the term sandwich lightly. Not only was the entire thing way too greasy, It was apparent that they microwaved the whole thing. Mayonnaise and all. The lettuce was soggy, and the tomatoes were stringy, meaning that they were both stuck between my teeth after consuming. The bun itself was soggy with grease, and that is very unlike a usual spicy chicken sandwich. I mentioned that the mayonnaise was microwaved earlier; let me tell you that this was the worst mistake so far. When mayonnaise is heated it becomes less of a spread and more of a disgusting dripping off the side of the sandwich. This furthered the sogginess of the buns and it was dripping everywhere.

I went there with my dad one night and he ordered. They got our orders wrong so badly I just hate it. I wanted a plain burger and guess what they got all of it wrong. I suggest never go to Wendy's. They are bad at customer service.

I have yet to go through the drive thru in Floral Park, Jericho Turnpike where an order was correct. Tonight it was rainy plus I had my grandson (22 months) with me. I ordered a hamburger kid's meal, milk, and vanilla frosty. In addition I ordered a Dave's single sandwich, fries, 6 piece nugget and broccoli/cheese baked potato. Got home to find chicken nugget kids meal, no milk. No fries to go with the sandwich. I go to this Wendy's maybe once every couple of weeks when I'm babysitting and I'm lucky if 1 in 10 visits my order is correct. The order window does not show what's being ordered and I seldom get the receipt. This is a new (remodeled) Wendy's and I'm very disappointed that the window help isn't better.

It has happened many times through Wendy's in Nesconset HWY, Port Jefferson, NY, that I was either given the wrong food items or I was missing meals through drive through and I was realizing that when I was getting home. It is very inconvenient and annoying as you want to pick up the food after a long tiring day at work, get home and rest. Most the time store managers are reasonable, understanding and apologetic, until tonight (4/2/18) when I made a call to the store manager as 2 of my orders were missing (drive through). Store manager was so defensive, so unprofessional, and tried to devalue the issue (looks like nothing happened). When I explained that this has been happening, and store needs to root analyze the issue, she stated "this is human error and cannot be prevent or controlled." I wonder if this is how Wendy's (as a big established successful company) would do to grow its business and keep the customer satisfied?

The New Smoky Mushroom Bacon Cheesburger - This hamburg has got to be one of the worst that I ever ate. The Onion rings on it looked like they found the smallest rings. 2 didn't even cover the width of the bun (could have fit on a small child's finger) in the bottom of the fryer basket and the mushrooms left a terrible aftertaste for hours after. I normally really enjoy my burgers at Wendy's but I am afraid to ever go back. I overheard another customer complain about hers as well.

Mansfield - Staff was rude. Whole order was wrong. When I took it back they were rude. The new order they gave was still wrong, asked for condiments they gave 2. Asked for more they just looked at me. Awful customer service.

I went through the drive thru and the lady that took my order was very short and rushing me through my order. I asked for a spicy chicken sandwich combo and she says 6 mins. Instead of asking me if I would mind waiting 6 mins. I wanted the combo. She rang me up for a sandwich. I had to ask 2 times for the combo. Then she didn't ask if I would like to upgrade it which I did want to. Then she told me my total before I was done ordering. I asked for my free junior frosty. She didn't ask me what flavor I wanted. I wanted vanilla and she gave me chocolate. I'm very disappointed with my service this evening.

There's no complaint system for issues. I was faced with a purchase of their famous chili and the famous chili was unfamous due to being uncooked. The beans were still crunchy and broke off in pieces while chewing. It's unsettling the Wendy's would serve food that's not even fully cooked and then when you complain about it the staff at the locations is very rude. It's a general rule for the staff at all the Wendy's locations I've been at. In the corporate office doesn't have an effective complaint department. They don't have any concern for customer input. That type of a business I will completely avoid. There's a few others that are similar with complaints and staff at locations be careful out there. Luckily there's fast food options. There are some great fast food businesses being ran correctly. We need to choose them so that we can have them good service throughout our community place.

This has got to be one of the worst Wendy's around. We have gone there on numerous occasions (1-2 a month on either a sat or sun evening between 6-7 pm and 100% of the time we wait for 15-25 min to either order our food or get our food. And this is with only 1-2 cars in front of us in the drive-through.) This happened just once or twice but like 10-15 times. It consistently takes forever. Then when we get home which is just a 5 min drive the fries taste old and our chicken sandwiches only have the chicken patty and bun on multiple occasions... again, not just 1 time but multiple times. When you pay $5+ dollars for a meal I would like to have more than just a patty and bun. They are consistent, I will give them that. But they are consistently bad. I will now drive to the next town to get Wendy's instead of from the Wendy's in Troy, Ohio.

I went through a drive through window at the Wendy’s on Meadowdale Blvd in North Chesterfield Va. (Asiago) Chicken sandwich was like eating rubber and the fries were in a medium size cup- Very disappointed! No Receipt was given.

Wendy's has great hamburgers, real friendly service, has the best chili, love the chicken nuggets and prices are very reasonable. I go there often. But the fries could be a little better.

Wendy's has been consistently good over the last 30 years of my life. The hamburgers are excellent, their chicken sandwiches are great, their chili and baked potatoes are wonderful. Dave Thomas did a good job of getting the Wendy's quality out there As opposed to McDonald's and Burger King.

Wendy's is the bargain hunter's dream lunch emporium, especially for seniors on fixed income. My friends and I get the junior hamburger and free coffee for total of $1.12 each, the 12 cents being taxes. What could be sweeter?

The restaurant is clean, as well as the bathroom. Food is good quality and they have a lot of choices. Service is acceptable, friendly and efficient. And at the drive thru, they are also courteous.

You are able to design your burger the way you want. With lettuce and tomato. The fries are better than other fast food restaurants and I love the Frosty's.

I recently visited two Wendy’s stores. At one store the cashier was very unpleasant, and the Frosty's I bought used sour milk. The other store had very slow and unpleasant cashiers.

I had a problem with a drink. There were 2 bugs in it but I didn't find out until I got to the bottom as I don't drink much soda and I had it in my fridge for a few days. I reported them to the health department and got my money back but they still have not resolved the issue so I will never go to another Wendy’s. This issue affects all stores. The ice is left open by the cash registers with the soda fountain above it. When I say open, I mean open. No cover or anything to protect bugs or anything getting into the ice. Most fast food restaurants will have an ice machine which is safer although not foolproof depending on the individual restaurant.

Don't care too much for Wendy's.. The food is not good at all. There's only one hamburger the jr that does not have cheese on. It can't get regular or bacon unless requested which they usually get wrong. Everything salads, wraps, chili, burgers regular, double or bacon all have cheese on them. I don't want cheese yet pay more if I don't get. It should be cheaper without cheese. Besides the cheese issue the quality of food is not good and the prices are too high. I avoid Wendy's as much as possible and only go there if I have to.