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Reviewed Oct. 18, 2023
I have a service dog and was given the 3rd degree which is against the law. This happen 3 times, 2 times by the same manager, once by someone else. Contacted customer service twice - never a response back.
Reviewed Oct. 15, 2023
35 minutes in drive-thru. Got cold fries with way too much salt. Doors have been locked for a month. So you have to wait in long drive-thru lines. Asked for my receipt. Was told receipt machine hasn't been working. Thats been over a month since anyone has gotten a receipt. Seems fishy to me. Top Sam Wendy's in Maine has gone so far downhill since new ownership. Empty ketchup containers or no cups to put ketchup in orders. Messed up all the time. Last time I went in bun racks blocking the counter. What happened to my favorite place? It's now the worst place to try and eat. So if your order gets messed up you wait another 30 to 35 minutes in line again to get what you ordered.
Reviewed Oct. 11, 2023
I've been waiting more than *TEN DAYS* for Wendy's to authorize a small refund (just $4!). I had placed a mobile order on 10/1/23, went to pick up food but was told that restaurant's "system was down" and they couldn't fill orders. But the refund was *NOT* automatic - I was told to call Wendy's corporate "customer service" office (which is closed on weekends). I've called them *FOUR TIMES* now, but they won't process the refund - they tell me I need to speak with a "District Manager", who is supposed to call me (but no call received). Outrageously BAD customer service here - I won't do any more business with Wendy's.
Reviewed Sept. 30, 2023
Chicken nuggets are hard as a rock. They took away the chicken tenders which was the best all around. I will no longer go there for chicken. In fact fries were very hard too. Just gonna give myself a long break from that place. Salt on fries sucks so when you order no salt you get hard fries. We are done.
Reviewed Sept. 17, 2023
I would like to start by saying that I never review places because everyone is human and makes mistakes… but seriously the service was so bad. I placed a mobile order with Wendy’s, I waited at the speaker for about 5 minutes before even being greeted. I let them know I had a mobile order and pulled forward. I was kind and patient with them considering there were only two people there. I ordered 3 combo meals, two of which were just chicken nuggets and one that was a sandwich. I order everything as it came except for no tomato on the sandwich. I was the second person there in a five car long line and the second to last to be served my food.
I waited about a half hour for my food and I was never even given straws for my drinks. Now here is the reason for complaint. Not because I was there first and served last. Not because I waited half an hour for three simple combo meals. I complain because even after all that I was missing chicken nuggets, I didn’t not get straws and there was tomato on my sandwich.
Reviewed Sept. 8, 2023
I ordered a 10 piece nugget and a baked potato along with a chocolate Frosty. The frosty was complete liquid. The 10 piece was thrown in the bag, not even in the container and the potato smelled fishy?!
Reviewed Sept. 4, 2023
Wendy's. August 24 @3:06 pm. I placed a mobile order and arrived 10 minutes later. Took 10 minutes to get to the window with only one car ahead. At the window, she (** woman with faded red long fake hair) handed me two cokes and no straws while I waited for the rest of my order. I thought it had a red tinge to it, so I took a sip, and it turned out to be Cherry Cokes. Yuck. I was handed the rest of my order and told her that I didn't order Cherry Cokes, and she replied that they are out of regular Coke.
I asked to speak with the manager (middle-aged ** man), and he came over from the register. Wouldn't give me his name. I asked him why his staff thinks it's right to give me a different drink without informing me of it or asking if I want something different. His answer was that he just got there and didn't know what's going on. I told him my problem again and his answer was "What do you want?" I told him that this wasn't acceptable, and I had a fairly big order. His response was (and it was recorded on my dash cam) "Why do you people even come here? Don't come here no more!" You people? As in a ** woman? Or woman in general? Does that mean that a ** customer wouldn't have an issue with an order change without being informed about said change until you discover it at home?
Once at home and getting ready to eat, I discovered that our order was hours old, the buns hard, and broke off into pieces when held. The tomatoes were mush, and everything was stale. The fries were overcooked and hard dried out pieces. I will not return to Wendy's on Howe Ave. The staff needs to be replaced with people who are nice and value customers. And if they don't want certain customers, then make it clear right from the start. Until that day, I had no issues with other races, genders, etc. Having moved here in May 23, I am disappointed at the treatment I've been getting at some places that are primarily staffed by other races than my own.
Reviewed July 31, 2023
I realize finding good conscientious employees is difficult but….we ordered with app in car and arrived ten minutes later - it was just after a storm and we were the only customers. A grim-faced female employee (manager?) took our order number. We then sat for 10-15 minutes waiting for our order. When it finally arrived burgers were cold. We started to drive away but I thought we should check the order and sure enough a sandwich was missing. Grim faced manageress replied, "Because your order isn’t complete." Hello? You didn’t say anything to me. We then waited an additional ten minutes - now there is a line of cars behind us - for the final sandwich which she handed over without any explanation or apology. I will not be going back. To my mind, inexcusable.
Reviewed July 13, 2023
*WENDY’S CORPORATION DOES NOT CARE IF YOUR KIDS EAT RAW CHICKEN AND GET SICK* My 9-year-old son and I decided to make a late-night visit to order the Asiago Spicy Chicken Club that I’ve been eating for years. We placed our order at 11:51 just before closing at midnight. The order taker said it would be 6 minutes to fry the chicken and we agreed.
On our way home we ate the sandwich in the car. Being dark we could not see the food clearly and about halfway through the sandwich I noticed an odd texture in my mouth. I turned on the car light to discover a super raw chicken breast (picture attached). Immediately disgusted that we ate several bites of raw chicken, I turned around to go back to Wendy’s. They were closed when we arrived, but I knocked on the drive-thru window and Ben the manager opened it for me as he recognized that he had served me minutes before. Ben was stunned at how raw the meat was. He apologized and refunded our food (pictures of receipts attached). He also gave us the old food that was left-over waste from the night. This consolation prize was exactly as expected… old.
The next day my son complained about his stomach being upset and he used the restroom much more than he normally would. I called Wendy’s Corporate to file a complaint. I was told a district manager would reach out to me. Soon I heard from a manager named Miriam. She too apologized and you get the sense that the folks representing Wendy’s feel terrible about what happened. I asked Miriam to show my family that they are truly sorry for what we went through and to make things right by offering us a fair monetary gesture. The amount we discussed was not very much and in no way was I trying to take advantage of Wendy’s. In return for their monetary apology, I agreed that I would not share this story. Miriam could not make this decision but said her manager would get back to me. For roughly 2 weeks I followed up with Miriam as I never received a call from her manager.
When I finally connected with Miriam she said my case was now with the claims department. For context, I sent the picture of the raw chicken breast early in the process to Miriam so Wendy’s could see exactly what they are serving at their restaurant. Another week goes by and I’ve heard nothing from the claims department or Miriam so I texted Miriam that I wanted to know the next steps by weeks end or I would be posting this story.
That same day I received a call from Jodie with their Corporate Human Resources Department. Jodie said that they had reviewed the case with Upper Management and the consensus was that they were going to do absolutely nothing for my family. Jodie and I talked through the situation a bit more and she decided that she would go back to Upper Management and see if there was anything they could do. I even told her at least offering a gift card or something to make this right is not an unreasonable ask. Jodie planned to get back with me in a couple of days but did not promise this.
Almost a week after speaking with Jodie and still not hearing back from her, I left her a voicemail on her office number and asked for an update. 2 days later Jodie had not called back, so I phoned her again with another voicemail and have still not heard back. It’s clear that Wendy’s is not actually sorry for what happened to my son and me. I gave them ample opportunity to do the right thing but now my only recourse is to post this story and warn the public that when you eat raw food at Wendy’s they will do absolutely nothing for you. I suggest that you do not eat their food and I’m very disappointed in their core principles when it comes to making things right with a lifelong customer…
Reviewed July 1, 2023
I ordered a classic triple combo and they gave me with one patty with two junior patties. I called them out on it and they remade the burger THE SAME WAY. MONTAGUE PEI CANADA. PATHETIC RIP OFF OF A FAST FOOD JOINT.
Reviewed June 10, 2023
The line was wrapped around the Wendy's on Cortez Rd in Bradenton Florida. I went inside and the girl worker who was sitting down said I have to place my order at the kiosk and she could not take my order. All of the workers were arguing saying orders being placed are wrong and arguing about closing time and other things instead of taking care of the line outside of the drive up. I went to McDonald's and was taken right away!! THEY NEED AN ENTIRE NEW STAFF WHO NEEDS TO BE TRAINED IN CUSTOMER SERVICE!!
Reviewed June 4, 2023
I ordered a pub burger from the Wendy's at 4029 Five Forks Trickum Rd SW and I basically got a wrapper that looked like someone threw up a burger into it. I understand a bit of slippage, but this was just "I don't give a damn about my job or the customers" in a bun. Nothing on this thing was where it was supposed to be. I tried to fix it but it kept getting worse. I would rather go hungry than to ever eat at that Wendy's again. It will probably be a very long time before I eat at another Wendy's period.
Reviewed May 30, 2023
I had a coupon for 2 sandwiches for $10. She rang it up and said $11.49. I said no, it is $10. Her and the manager said that is the way it rings up so that is the price. If we adjust it, it looks like we are stealing. So they can steal from me? What a terrible service. Needless to say, I left with no food. Why haven't the contacted corporate to have the computer fixed to accommodate the coupons? Poor service, bad business practice. Won't be back there again.
Reviewed May 25, 2023
I ordered a JBC no mayo. They put mayo which wasn't that bad but when we went back they wouldn't take it back. They had to make me a new one, it had no mayo but also had no tomato or lettuce. It took them more 20 mins for them to finally get it right and also the manager kept getting an attitude when we went back. Also got my family's food wrong.
Reviewed May 13, 2023
I purchased take-out of Dave's double burger from the restaurant at 3950 PEMBROKE ROAD at 1:15 PM on 05/12/23. I could only take one bit. It was so overcooked it was crispy. I could not eat it then I tried to give the meat to my dog, but he also would not eat it. Obviously, the staff does not care.
Reviewed May 11, 2023
We got chilly cheese fries with cheese sauce but when we got the food it was not in the bag but the drinks was right. But the wait was longer than it told us. 30 minute but we had to wait 1 hour. We was already hungry then we just became hangy.
Reviewed May 10, 2023
After getting my usual sandwich when I got home I took out my sandwich and it was completely burnt and I then realized it was also missing the tomato as well. This is the second time I was disappointed by coming to this Wendy's. I'm usually pretty happy with their food but wasn't again.
Reviewed April 24, 2023
The soda had a strong chemical taste. Bubbles on top like soap. Tasted Like disinfectant. One sip threw away. Had plain tea not from machine. Fries cold, soggy. No one smiled on crew. Quality of food not what I remember. Nuggets half size. No flavor. The bbq sauce tasted like ketchup with a tablespoon of sugar in it. Won't go back ever.
Reviewed March 22, 2023
Wendy’s on West Florissant, horrible service, food cold and the managers are just as rude. Young lady did not even give me a receipt. I went to the window to find no one nowhere to be found. I would not go back there.
Reviewed March 20, 2023
I don't generally write reviews. When I do there is as problem and needs addressing. I've been a saline local for over 20 years. I avoid this Wendy's when I can but when I can't, 9 out of 10 there is a problem with service/order. I can list many different issues here but will highlight a few. Today I attempted to get food for my child via drive thru, the teller was quite rude and very pushy. The result was I ended up just leaving because the next word out of my mouth was not going to be friendly.
Another time I order the spicy chicken sandwich as they are delicious, came home with a grilled chicken sandwich that was still partially frozen or cold like it wasn't even cooked. That went right into the garbage. Another time ordered a breakfast sandwich and got home to see half of the sandwich was missing. All I had was the bottom bread and meat. No top bread, no cheese or anything else. I mean, really? This Wendy's here in saline has long lasting dissatisfying service. Worst Wendy's I've ever been to. This is my 2 cents.
Reviewed March 19, 2023
I tried to give them the benefit of doubt. They gave me old food. My breakfast potatoes were dried out like they have been sitting there and my French toast sticks were dried out. I was very disappointed and I even called just to see what they would say instead of them saying, "I will replace your food." The manager keeps making excuses and then after I had a come back for it she asked, "What do you want me to do?" I feel like as a manager be a manager.
Reviewed March 14, 2023
My husband and I went to the Wendy's on Fairburn Road because it was close... I ordered a LG chili and he got a #1 with Sprite no ice and I got a small Frosty ..We pay and get to the second window. They put Sprite in the ice. My husband said, "Can I please get no ice?" They take his cup, pour half of it into another cup, fill it back up with ice left in it. Still fine whatever but then we got our food we had no spoons or straws. My husband asked for them and another lady says, "Damn. What else you want?" as the child in the window is screaming in my husband's face next ... "Next in line. I said next." ...Next in line ... No one was behind us .... I'm sure this particular child/female has had issues with other customers .... Bad service and food ...I had one piece of meat in my chili. I didn't order beans only ... And we were never given a receipt.
Reviewed March 13, 2023
I got chicken nuggets and I ate a few that were on the top, but at the bottom there were chicken nuggets that weren’t even cooked all the way and has this gross slimy stuff on it. I ended up getting very sick.
Reviewed March 9, 2023
I got a 6$ biggie bag and the juice they gave me is the size of a child's meal. I should had went to McDonald's and I will continue to do so. A lot of food comes in the bag only to wash it down with a tiny cup of juice. I was very surprised and thought the server made a mistake.
Reviewed Feb. 23, 2023
I ordered 3 bags of food from Wendy's with one of them being a small Baconator combo meal. When it arrived, It had 3 bags but when I opened one of them, there was only fries and chicken nuggets which I did not ordered. I looked for my baconator in the other bags but it was not there. This happened to me last time but I did get my money back. Please don't let this happen again.
Reviewed Feb. 21, 2023
I go to the new Wendy's on Fairburn Road 2815 Fairburn Road to go get some breakfast this morning. I go to order. The menu says Coke products. When they ask me what drink did I want and I said, "Coke would be fine" and they said, "We don't have any Coke. We've got Dr Pepper, Mountain Dew." I said, "Okay well Dr Pepper will be fine," "We don't have any Dr Pepper," he says, I said, "Okay what do you have?" I proceed to say, In a loud yelling voice I hear over the intercom, "We don't have dr pepper or coke. What the **..." yelled at me, I said, "Excuse me. Did you just yell wtf at me..."
I immediately drove around the building. Went to the McDonald's next door and I said, "You know what? I need to call corporate" so I drove back in the parking lot to get the address call corporate. The so-called manager comes outside to confront me trying to make an excuse to why he yelled what the ** to me. He said he dropped something at the same moment and yelled it, I don't believe that nor do I believe what he's saying to cover up his mess. I say, "Well you're the one in drive-thru. You're the one with the drive-thru headphones on and it was your voice coming through the intercom and you said I don't have Coke or Dr Pepper what the **."
I will never go to that Wendy's ever again and I request others don't go as well not 2815 fairburn rd douglasville, if you want good customer service and you want your food right I wouldn't go there. The so-called manager this morning was the one yelling the obscenities, do you honestly think the workers are going to have respect they really have someone to look up to? No customers should ever be cursed at cause they don't have what's advertised when asking for products, it was fine until obscenities was yelled over the intercom at me.
I honestly don't think the employees will act any different not with someone like that running it, they will think it's ok to talk to you any kind of way and get away with it, when you got employees laughing at what was done over the intercom was clearly heard by all, that was uncalled for and I'll never take my business to that place again and I've lived and worked in this community on this street for the last 15 years. I will take my money elsewhere. I suggest you do too...
Reviewed Feb. 18, 2023
So I got the Chicken Sandwich, Diet Coke, Fries and a baked potato. Didn’t get my baked potato. Coke has no flavor but has a disgusting aftertaste. Was still charged for the baked potato even though it was never given to me.
Reviewed Jan. 7, 2023
Price went up almost a dollar in the past year, got the same portion, sometimes less. I normally get the same order and have been for a couple of years now and I guess the portion depends on who is preparing it.
Reviewed Jan. 4, 2023
Wendy’s chili is very runny, not thicker like used to be in the 1980’s. Today hardly had meat. Looked like soup. Hope you will want to go back to the original formula which did not have peppers and pieces of tomatoes.
Reviewed Dec. 13, 2022
My son & I walked into the new lobby and waited 10 minutes before being told that the lobby was closed. We hopped into the drive-through to get a 4 for 4 and the new Italian Mozzarella combo. After 25 minutes in the line we ordered and were told the combo was all sold out. It was 12:30 PM. So we just went with the 4 for 4 and the person at the window would not speak to me. It was as if they were just in a bad mood and didn't want to be there. When she took our order at the speaker, it sounded like they were on drugs and couldn't get their words right.
We saw several couples trying to get in the front door but they simply didn't have the smarts to make a sign stating that the lobby was closed. This is a brand new store. What is funny is that those two couples as well as us all met up at the Dairy Queen two stores down and had a really good customer experience.
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