Wendy's Reviews

Today is September 4th, I placed an order August 16th. Wendy’s had canceled my order due to an error by their employees. I was promised a full refund in 10-12 business days. Which is insane due to the quickness they took the money. They are now telling me there is nothing they can do but let their research team look into the issue. Which would require 3 days then another 10-12 business days. I will no longer buy from this company due to hiring obviously criminals not only in the establishment but obviously in corporate. I’m glad my bank was able to label it as theft.

Went to Wendy's. Ordered a chili for my mother, a hamburger and a french fry. Go through the drive-thru. I pull away. They forgot my French fries. I go in there and I said, "Look it the reason why I go through the drive-thru is because I really don't want to come in here and you guys forgot my French fries." I said, "You know this is getting you know ridiculous. Every time I come here there's always something wrong. Either there's no mustard on my hamburger." He tells me, "Well why do you come here?" I said, "Because my 81-year-old mother likes the chili," and I said, "Now you know what? I don't want this food anymore." I'm just my nerves are all shooken and I don't want to hear. Here's my receipt. Here's the chili. I didn't even open it. Everything was in the bag. I am in the bag.

Went to Wendy's on Staples Mills Rd Henrico VA and purchased 2 Bacon egg and cheese English Muffin combos and both of the Bacon English Muffins had one piece of bacon split in half and everything was cold. Worst $15.00 meal ever. Shame on you Wendy's.

The Wendy's in Great Falls, Mt. charged me $3.00 more for a Dave's triple and $1.00 more for fries at "peak hours" even though Google said they were not going to do that. $8.59 instead of $5.49. BAD BUSINESS. They lost us for customers. I don't even see how this is legal.

Why would a store Manager put a new employee at the cash register by themselves when they are new and have not learned how to take orders yet? Wendys in Hahira Georgia 6:00 pm on August 10th. 2024. Waited at counter ready to order for 5 minutes while the worker tried to straighten out errors with customer going through his bags and replacing items. I ordered 2 of the #1 single burgers (only) with 2 frosties and asked the employee if they were training because of what iI observed with the other customer. They replied yes.

Went to Wendy's in Pace Fl today at 4:41 to order the two for 6 off my app and the the cashier couldn't get it to work so he called the manager over to help and she couldn't get it to work so she says and I quote "Oh well, it's not working so you will have to pay full price. Take it or leave it," so I just left and went to McDonald's. All I have to say is wow for a manager. She can't manage her big toe out of a paper bag... What a worthless manager with poor customer service skills. Just rude.

We live in Nashville, Tn and go to McDonald’s many times a week so just to see how Wendy’s was we decided to have breakfast there today. They advertised a lot on the Olympics and everything looked so good. They also advertised to buy one biscuit then get another for one dollar. Wasn’t at our Wendy’s. We ordered a variety of things just to try. Everything we ordered was inferior to McDonald’s. The biscuits they advertise on the Olympics look nothing like the ones we were given. Very disappointed because they are so close to us and it would have been a good option. Sorry to write such a negative review, but people should know. If the food had been good we would have happily given a great review, and by the way, you messed up my favorite of all time Frosty.

I use to absolutely love Wendy's Restaurant. I remember a long time ago my favorite desert was a frosty with the apple dumpling. Man I wish that would come back. Anyway getting to my point, I took a few ball players to Wendy's one day after a baseball game playing in this 100 degree weather, I ordered four medium chocolate Frosties. When this young lady at the drive through window, never spoke, didn't ever crack a half smile, handed me a cup that looked like a step up from that of a kids meal size! My goodness, I know nowadays, some companies have had to cut back on size but good gracious!! Be fair with people! I'm not asking for it to be free. The cup size has been cut way back but the price hasn't! So no more Wendy's Frosty of us! SAD.

Went to buy today a 99 cent frosty as advertised here in Canada for all summer long (on TV all the time). Very hot here in western canada. The guy at the till tells my Wendy's just dropped this deal for the rest of the summer (we are in the middle of it). They are now $2.39. Really? Why? Well read on. There's more.... So in addition, I was subscribed recently to Wendy's for special offers and coupons in my email. But I noticed the deals I am getting for example the most recent one - the Wendy's big box deal for 5 bucks- a good deal for sure. Yeah if are American!

Ordered a parm salad that was wilted iceberg lettuce with dry chicken, wanted a cobb salad but they didn't have. Wife settled for a taco salad with stale chips. Tried the parm garlic nugget that had no sauce, nothing like commercials. Paid $27.00 + dollars for garbage. If you are in Crestview, FL never eat at the North restaurant. I could go on, but they limit the words. They need to take this franchise away. Tony ** at **

It has been years since I visited Wendy’s and had what was once a wonderful classic chicken sandwich. Well I thought I would go get one and when I first bit into it … well it was like eating card board. Zero condiments or dressing- just a piece of tasteless chicken and a bun. The fries were horrible and I remember they used to be the best fries of all the fast food burger restaurants. I will not be going back again. What a huge waste of money. Yuck!

I picked up a to go order about 4:30pm today in the drive thru for two plain baked potatoes. Simple easy side dish to go with what I had already prepared at home. I get home with my two potatoes and proceed to remove them from the bag. Seriously, they look like they had been sitting in a warmer all day. Shriveled up and dried out. They were lukewarm if that. The butter wouldn't even melt on it. It was far from appetizing. The price of take out is going up while the quality is failing.

Went to Wendy's today. Asked if they had a 5 for 5. They said no. Did not bother to say, "We have a 4 dollar special." Charged 6 dollars plus for two items that would have been included for their large bag special. Thanks for not saying anything. Back to McDonald's for me.

Ordered 2 biggie bags from a Kzoo Wendys. The chicken sandwich was so hard you couldn't chew it. The fries were rubbery. We were charged extra for sauce forward nuggets, a very poor experience. Cathy **

I went to Wendy's today to check out their $5 meal deal. I ordered the bacon burger, fries and chicken nuggets as advertised. It all came cold. Every piece, every bite. The diet coke was fine. This is why I don't eat fast food anymore.

Got my order wrong. Store hung up without saying anything when I called. Spent 18 dollars on trash food. I will never get Wendy's again. I'm so disappointed. I would have brought it back but didn't want to waste 30 minutes doing so.

Went to Wendy's to get $5 meal, said they were not doing deal in restaurant only online! Been to BK McD Jack's they honor their meal deals! Wendy's the only one not honoring their deals. Tried to go online, very difficult to use your online ordering. I did not see the $5 meal deal

I’ve been wanting to write a review for quite some time. My son and I used to go to Wendy’s at least once a week. We have not been back in the last six months and will not go anymore ever! We tried to give them the benefit of the doubt at least four or five times. Every single one of those times the food was absolutely horrible, the order was wrong, and the fries are just little sticks. Ever since Wendy’s has been advertising that they have the best fries of anybody they have become the absolute worst fries of any restaurant that you could go to. Every single time that we ordered them, they were cold, none of them were long fries that were full of potato. They were just little dried up Crunchy sticks.

I ordered takeout at Wendy's 3700 W Touhy in Skokie. I arrived and the manager quickly approached me and said that the baked potatoes were overcooked. She offered a replacement which I agreed on. I chose the Chile. I got home, burgers were red inside, not fully cooked, chili was watery, I could have drank it with a straw, horrible. I've been to Wendy a lot over the years. 1st time I experienced this. 26.00 and it went into the trash. What a waste. What's going on at Wendy's? These workers are not respectful of customers serving food like that

I went to Wendy's in Dumont and Fort Lee, NJ and the lettuce they are using now looks more like cabbage, it's green and hard. I have no idea if it's lettuce or cabbage. They add too much mayonnaise too, specially in Fort Lee. I used to love those hamburgers but all these changes are making me want to never go back to Wendy's.

I don’t even want to give a star at all!!! I got a crispy chicken blt 4 for 4. Absolutely horrible!!! Nothing was fresh. The place was dead when I ordered so I think what I received was sitting a while. I will not go back to that one. I’m thinking that I won’t go to any Wendy’s ever again.

We love the prices, but the meat has literally been smelling STINKY. Multiple beef patties have smelled old and stinky in the Jr Bacon Cheeseburger that we had to stop going. This is not the area to make budget cuts in, it makes the whole burger repulsive.

Duper Rude, didn't treat customers right and by the way, they also threat on customers. That's pretty messed up. Would never came back here again. Never have left a one star review for any other place but this one.

At the site in Ionia Michigan, first I had to wait a while for them to take my order and when they did I had to repeatedly correct them when they kept putting the wrong things on my order, and they were missing several items when they gave me my food. They also didn't give me my receipt after but based off what I bought I think they charged me more than they were supposed to.

On Saturday 4/27/24 my daughter and I went to Wendy's in Maplewood MN for lunch. We ordered in the drive thru a Son of Baconator, the order was repeated back for clarification but we ended up receiving a single cheeseburger instead. I brought it back to inform the cashier of the mistake and assumed that they would correct the issue. The manager came over and explained to us that the reason why we received the cheeseburger was because that was what was printed on the receipt. I said yes I see that, however that's not what we ordered. She took the receipt and repeated herself, "the receipt says cheeseburger, see", I said again I do see that but I ordered a Son of Baconator and I'd like what I ordered, this clearly was a mistake. The manager again told me because of the receipt saying it was a cheeseburger, that was why I didn't get my actual order!

I’m writing this review in concern for other consumers. I purchased this food on 03/28/24. As I ate it I realized that it was beginning to taste as well as chew differently. I began to examine my sandwich and realized it was raw. I called the Wendy’s to report the matter and call was suddenly disconnected so I drove back to location, showed it to a manager, he agreed the food was uncooked, I asked for my money back but manager stated he had just came on duty and would not refund me.

Wendy's 19 mile Rd & Garfield, Clinton Township, Mi, 48038. First of all, I ordered one medium sized meal, a jr bacon cheeseburger, and a SMALL frosty. My total was $17! That aside, I was handed my frosty right away, so it could sit and start to melt while I waited for my food. I forgot to ask for sauce when I ordered, so when my food finally came, I asked for sauce. I was told, "we charge 50 cents per packet". I said, "well I just paid $17 for ONE meal, so maybe make an exception...? "All I got was a "sorry". So I get my food home, and noticed that they gave me a chicken sandwich and not the chicken nuggets that I ordered. I just worked a long day, so I didn't feel like driving back, so I decided to just eat the chicken sandwich. I got two bites in, and it suddenly felt like I was biting into a piece of rubber

Last night we had delivered a Wendy's meal for two. We always get a desert. Last night we ordered two desserts. I got the Cinnabon pull apart and paid extra for extra frosting which never came. The dessert came, was hard as a rock, very dry and had less then a thimble size of frosting on it. Today I saw the commercial for this dessert and my blood boiled at the fact they cared so little about the food they pushed out the door. And so little care about customer satisfaction.

We had an issue back on 3/30 with their app malfunctioning with processing orders, etc - no knowledge from store. Two other customers were there when we were explaining and experienced/noticed immediately multiple charges. My credit card was charged 2 times for reload that did not occur. Fiancé's debit card was charged when he pressed place order 4 times. Our companies told us to get it resolved faster through Wendy’s - not thinking this would occur. Emailed 4 times - no response. Store won’t refund or assist. 6 hrs in span on hold in one day. This is so disappointing, and I always looked to Wendy’s as the #1 Fast Food and Customer Service Restaurant. All we wanted was to get our money back and end it at that…

Got a bad burger at a local store, tried to file a complaint, address and number of store did not exist on the website, form could not be submitted. Burger was burned on one side and burnt crust was hard to chew. Store was understaffed and full of customers making it difficult to request another piece of meat. Too bad, I used to prefer Wendy’s burgers. Several attempts to file a complaint on the website failed because the store address and store number were not valid. That tells you they really don’t care. Location is 165 Commercial Drive, Forest City NC 28043. I think the store number is 22.