Wendy's Reviews

I asked for the manager to view the finding. He stated that the exterminator had been notified and that he was sorry and a full refund will be given. We felt sick to find good size bug in our food. We stayed a while longer to see if the manager would throw out the contaminated oil, well it didn't happen. The crew kept serving french fries.

I was next in line and established eye contact with the cashier, at which time she moved in front of the cash register and stared at me without saying anything. I then asked if she was ready to take my order. She said, "Yes". My order was simple, a combo no. 2, large size with a diet Coke. It took her two tries to repeat the order correctly. I also told her that the order was "for here". The order was filled rather promptly but bagged for carry out. I told her it was "for here" and that I had told her that once before. She then becomes defensive and starts arguing with me.

Meanwhile, there are five employees there. One working the drive-through, one making burgers, two joking with each other, while one is also texting, and the girl I was dealing with. I ended the event by informing the girl that I was unhappy with the customer service and would like to speak to the manager. She said, "Sure, there's one here, and here, and here," pointing to three other employees. They then all broke into laughter. I ate my food and left.

An ongoing problem that has emerged in places which still utilize high schoolers as the majority of fast food workers is the number of "friends" who appear in these restaurants to converse with the workers. Often, they place a small order and then loiter around the counter exchanging small talk. Other customers are delayed or made to feel marginalized. Many of these young workers have smart mouths that would have gotten them fired in previous eras. Everybody appears to be a shift manager with no accountability for their subordinate's actions. Dave Thomas would not be proud.

This has resulted in me not being able to speak or breathe right for 3 days. The bone being stuck gave me a panic attack, and I take anxiety meds, The panic attack resulted in a full blown asthma attack. The night was very frightening. Bart *** said that because I did not go and see a doctor, I was entitled to anything but 2 food coupons from the company that caused the problems in the first place. The thing is, it could have been a lot worse for me. I asked for a settlement; one I thought was more than fair. No dice. Because I had a CNA right there, I am being brushed aside and shined on by this company.

My orders are quite small and simple as well. I will never use this location again or any of their locations for that matter due to the ignorance and incompetence of the majority of their employees. I have walked in the last 3 times, handed my food back to them, demanded, and received a full refund. There are too many struggling businesses out there that are working hard to make their customer’s happy and Wendy’s is not one of them. I can see them going down the drain eventually if they keep up the poor service!

The manager was rude to me, so I told her that I would call the police if she refused to do something about it. Then the cashier yelled, "Yeah, right, over $10.00 of change?" Which contradicts the fact he said he didn't receive a 20. Headquarters didn't do anything either! I called headquarters and they said the camera didn't indicate he received a 20 because he has to put the 20s under the drawer and they were offended that I would imply that their employee would steal. I said that I was offended that they thought I lied about the amount I gave to the cashier. Even if it had been a 10, the camera never indicated that they tried to give me my 4 cents back either. What do you think?

The meat was raw not all the way cooked the fries which they are suppose to be new in better tasted badly burnt. The lemonade tasted watered down I told them about this in the rude worker just said oh we forgot to change it gave me a coke instead in that was no better it was flat they rolled their eyes when I complained. I just left and thought I could take this up with corporate what a joke the number was long distance. They didn't give a care person who answered the phone just placed me on hold and never came back now I see why the Employees have very bad attitudes they know nothing is going to happen to them they get away with serving nasty food and giving bad attitudes I was all chocked up with the little nasty bite that I ate of the fries I soon felt very sick! I hate Wendy’s I will never ever eat there again they will soon go bankrupt please no don't eat at Wendy’s it is so not worth it!

I put my car in park and waited a couple of minutes for a manager to come to the window. The manager said, “Are you missing a fry???” I told her my issue was I ordered a value meal and was only charged/given a sandwich and coke. She then started to get loud and tell me that she heard me order my food and I did not say value meal. I told the lady that I was not going to argue with her and that I will give back my sandwich, soda, and change, and for her to give me back my five dollar bill. She said that was just fine and she took my change, soda, and sandwich, and she gave me back my five dollar bill. I left Wendy's and called the store to get the manager and woman's name at the window. A woman answered the phone. I asked for the manager and she told me that she was the manager. I asked for her name and she would not give it to me. She told me to look on the receipt. So I did and it said **.

Finally, she told me her name was not ** and it was **. I told her that I was the lady that was just at the store and wanted her name and the woman at the window's name and that I was going to call and make a complaint. She then asked me what my problem was with the lady at the window. I told her that the lady at the window was a nasty ** to me. Then she told me that the lady was not nasty and in a roundabout way that I am the problem. She also told me that she called her boss already about me. I told her that was fine and that I was still going to make my complaint. She then hung up on me.

I called her back and asked for her boss’s phone number and she hung up on me. I tried to get someone from Wendy's corporate office on the phone, but no one was in the office to take my call, so I was told. I finally left a complaint with customer service and told them that I would like a call back. I was told that if I don't receive a call back within a couple days, to call back. This whole problem could have been resolved if the lady would have just said I did not hear you, let me correct the order. I was willing to pay the difference, but was never given the opportunity.

A fast food restaurant should never have a person handling the window who has no customer service skills. I also can believe that Wendy's has this lady ** as a manager. She has no customer service skills like her employee and no management skills. If she had management skills, this issue would have been solved at the store and I would not be making this complaint right now. I was embarrassed by the whole situation, in front of customers that were in the store ordering, customers behind me in line that heard the whole thing, and by other employees that were listening.