Wendy's Reviews

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Overall Rating2.5 out of 5
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Wendy's Reviews

ConsumerAffairs has collected 581 reviews and 2,627 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 17, 2023

I would like to start by saying that I never review places because everyone is human and makes mistakes… but seriously the service was so bad. I placed a mobile order with Wendy’s, I waited at the speaker for about 5 minutes before even being greeted. I let them know I had a mobile order and pulled forward. I was kind and patient with them considering there were only two people there. I ordered 3 combo meals, two of which were just chicken nuggets and one that was a sandwich. I order everything as it came except for no tomato on the sandwich. I was the second person there in a five car long line and the second to last to be served my food.

I waited about a half hour for my food and I was never even given straws for my drinks. Now here is the reason for complaint. Not because I was there first and served last. Not because I waited half an hour for three simple combo meals. I complain because even after all that I was missing chicken nuggets, I didn’t not get straws and there was tomato on my sandwich.

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Reviewed Sept. 8, 2023

I ordered a 10 piece nugget and a baked potato along with a chocolate Frosty. The frosty was complete liquid. The 10 piece was thrown in the bag, not even in the container and the potato smelled fishy?!

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    Reviewed Sept. 4, 2023

    Wendy's. August 24 @3:06 pm. I placed a mobile order and arrived 10 minutes later. Took 10 minutes to get to the window with only one car ahead. At the window, she (** woman with faded red long fake hair) handed me two cokes and no straws while I waited for the rest of my order. I thought it had a red tinge to it, so I took a sip, and it turned out to be Cherry Cokes. Yuck. I was handed the rest of my order and told her that I didn't order Cherry Cokes, and she replied that they are out of regular Coke.

    I asked to speak with the manager (middle-aged ** man), and he came over from the register. Wouldn't give me his name. I asked him why his staff thinks it's right to give me a different drink without informing me of it or asking if I want something different. His answer was that he just got there and didn't know what's going on. I told him my problem again and his answer was "What do you want?" I told him that this wasn't acceptable, and I had a fairly big order. His response was (and it was recorded on my dash cam) "Why do you people even come here? Don't come here no more!" You people? As in a ** woman? Or woman in general? Does that mean that a ** customer wouldn't have an issue with an order change without being informed about said change until you discover it at home?

    Once at home and getting ready to eat, I discovered that our order was hours old, the buns hard, and broke off into pieces when held. The tomatoes were mush, and everything was stale. The fries were overcooked and hard dried out pieces. I will not return to Wendy's on Howe Ave. The staff needs to be replaced with people who are nice and value customers. And if they don't want certain customers, then make it clear right from the start. Until that day, I had no issues with other races, genders, etc. Having moved here in May 23, I am disappointed at the treatment I've been getting at some places that are primarily staffed by other races than my own.

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    Reviewed Aug. 4, 2023

    I absolutely love Wendy's. But Wendy's you're a lot like a lot of other restaurants. You need to train and teach your employees how to properly hand change back or do you actually know how to hand change back? You don't just throw the chains in the dollar bills together. You properly hand the change back by saying how much the total was and how much they are getting back. I got money back. My bills were even folded up. It's sad this generation only knows how to use credit cards.

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    Reviewed July 31, 2023

    I realize finding good conscientious employees is difficult but….we ordered with app in car and arrived ten minutes later - it was just after a storm and we were the only customers. A grim-faced female employee (manager?) took our order number. We then sat for 10-15 minutes waiting for our order. When it finally arrived burgers were cold. We started to drive away but I thought we should check the order and sure enough a sandwich was missing. Grim faced manageress replied, "Because your order isn’t complete." Hello? You didn’t say anything to me. We then waited an additional ten minutes - now there is a line of cars behind us - for the final sandwich which she handed over without any explanation or apology. I will not be going back. To my mind, inexcusable.

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    Reviewed July 13, 2023

    *WENDY’S CORPORATION DOES NOT CARE IF YOUR KIDS EAT RAW CHICKEN AND GET SICK* My 9-year-old son and I decided to make a late-night visit to order the Asiago Spicy Chicken Club that I’ve been eating for years. We placed our order at 11:51 just before closing at midnight. The order taker said it would be 6 minutes to fry the chicken and we agreed.

    On our way home we ate the sandwich in the car. Being dark we could not see the food clearly and about halfway through the sandwich I noticed an odd texture in my mouth. I turned on the car light to discover a super raw chicken breast (picture attached). Immediately disgusted that we ate several bites of raw chicken, I turned around to go back to Wendy’s. They were closed when we arrived, but I knocked on the drive-thru window and Ben the manager opened it for me as he recognized that he had served me minutes before. Ben was stunned at how raw the meat was. He apologized and refunded our food (pictures of receipts attached). He also gave us the old food that was left-over waste from the night. This consolation prize was exactly as expected… old.

    The next day my son complained about his stomach being upset and he used the restroom much more than he normally would. I called Wendy’s Corporate to file a complaint. I was told a district manager would reach out to me. Soon I heard from a manager named Miriam. She too apologized and you get the sense that the folks representing Wendy’s feel terrible about what happened. I asked Miriam to show my family that they are truly sorry for what we went through and to make things right by offering us a fair monetary gesture. The amount we discussed was not very much and in no way was I trying to take advantage of Wendy’s. In return for their monetary apology, I agreed that I would not share this story. Miriam could not make this decision but said her manager would get back to me. For roughly 2 weeks I followed up with Miriam as I never received a call from her manager.

    When I finally connected with Miriam she said my case was now with the claims department. For context, I sent the picture of the raw chicken breast early in the process to Miriam so Wendy’s could see exactly what they are serving at their restaurant. Another week goes by and I’ve heard nothing from the claims department or Miriam so I texted Miriam that I wanted to know the next steps by weeks end or I would be posting this story.

    That same day I received a call from Jodie with their Corporate Human Resources Department. Jodie said that they had reviewed the case with Upper Management and the consensus was that they were going to do absolutely nothing for my family. Jodie and I talked through the situation a bit more and she decided that she would go back to Upper Management and see if there was anything they could do. I even told her at least offering a gift card or something to make this right is not an unreasonable ask. Jodie planned to get back with me in a couple of days but did not promise this.

    Almost a week after speaking with Jodie and still not hearing back from her, I left her a voicemail on her office number and asked for an update. 2 days later Jodie had not called back, so I phoned her again with another voicemail and have still not heard back. It’s clear that Wendy’s is not actually sorry for what happened to my son and me. I gave them ample opportunity to do the right thing but now my only recourse is to post this story and warn the public that when you eat raw food at Wendy’s they will do absolutely nothing for you. I suggest that you do not eat their food and I’m very disappointed in their core principles when it comes to making things right with a lifelong customer…

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    Reviewed July 1, 2023

    I ordered a classic triple combo and they gave me with one patty with two junior patties. I called them out on it and they remade the burger THE SAME WAY. MONTAGUE PEI CANADA. PATHETIC RIP OFF OF A FAST FOOD JOINT.

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    Reviewed June 27, 2023

    Loved the service, the workers and the food. Overall incredible experience. The guest experience was one of the best I've had as a customer in any restaurant. The manager was very approachable and made the experience that much better. Tab is awesome.

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    Reviewed June 10, 2023

    The line was wrapped around the Wendy's on Cortez Rd in Bradenton Florida. I went inside and the girl worker who was sitting down said I have to place my order at the kiosk and she could not take my order. All of the workers were arguing saying orders being placed are wrong and arguing about closing time and other things instead of taking care of the line outside of the drive up. I went to McDonald's and was taken right away!! THEY NEED AN ENTIRE NEW STAFF WHO NEEDS TO BE TRAINED IN CUSTOMER SERVICE!!

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    Reviewed June 4, 2023

    I ordered a pub burger from the Wendy's at 4029 Five Forks Trickum Rd SW and I basically got a wrapper that looked like someone threw up a burger into it. I understand a bit of slippage, but this was just "I don't give a damn about my job or the customers" in a bun. Nothing on this thing was where it was supposed to be. I tried to fix it but it kept getting worse. I would rather go hungry than to ever eat at that Wendy's again. It will probably be a very long time before I eat at another Wendy's period.

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