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I don't generally write reviews. When I do there is as problem and needs addressing. I've been a saline local for over 20 years. I avoid this Wendy's when I can but when I can't, 9 out of 10 there is a problem with service/order. I can list many different issues here but will highlight a few. Today I attempted to get food for my child via drive thru, the teller was quite rude and very pushy. The result was I ended up just leaving because the next word out of my mouth was not going to be friendly.
Another time I order the spicy chicken sandwich as they are delicious, came home with a grilled chicken sandwich that was still partially frozen or cold like it wasn't even cooked. That went right into the garbage. Another time ordered a breakfast sandwich and got home to see half of the sandwich was missing. All I had was the bottom bread and meat. No top bread, no cheese or anything else. I mean, really? This Wendy's here in saline has long lasting dissatisfying service. Worst Wendy's I've ever been to. This is my 2 cents.
I tried to give them the benefit of doubt. They gave me old food. My breakfast potatoes were dried out like they have been sitting there and my French toast sticks were dried out. I was very disappointed and I even called just to see what they would say instead of them saying, "I will replace your food." The manager keeps making excuses and then after I had a come back for it she asked, "What do you want me to do?" I feel like as a manager be a manager.
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My husband and I went to the Wendy's on Fairburn Road because it was close... I ordered a LG chili and he got a #1 with Sprite no ice and I got a small Frosty ..We pay and get to the second window. They put Sprite in the ice. My husband said, "Can I please get no ice?" They take his cup, pour half of it into another cup, fill it back up with ice left in it. Still fine whatever but then we got our food we had no spoons or straws. My husband asked for them and another lady says, "Damn. What else you want?" as the child in the window is screaming in my husband's face next ... "Next in line. I said next." ...Next in line ... No one was behind us .... I'm sure this particular child/female has had issues with other customers .... Bad service and food ...I had one piece of meat in my chili. I didn't order beans only ... And we were never given a receipt.
I got chicken nuggets and I ate a few that were on the top, but at the bottom there were chicken nuggets that weren’t even cooked all the way and has this gross slimy stuff on it. I ended up getting very sick.
I got a 6$ biggie bag and the juice they gave me is the size of a child's meal. I should had went to McDonald's and I will continue to do so. A lot of food comes in the bag only to wash it down with a tiny cup of juice. I was very surprised and thought the server made a mistake.
I ordered 3 bags of food from Wendy's with one of them being a small Baconator combo meal. When it arrived, It had 3 bags but when I opened one of them, there was only fries and chicken nuggets which I did not ordered. I looked for my baconator in the other bags but it was not there. This happened to me last time but I did get my money back. Please don't let this happen again.
I go to the new Wendy's on Fairburn Road 2815 Fairburn Road to go get some breakfast this morning. I go to order. The menu says Coke products. When they ask me what drink did I want and I said, "Coke would be fine" and they said, "We don't have any Coke. We've got Dr Pepper, Mountain Dew." I said, "Okay well Dr Pepper will be fine," "We don't have any Dr Pepper," he says, I said, "Okay what do you have?" I proceed to say, In a loud yelling voice I hear over the intercom, "We don't have dr pepper or coke. What the **..." yelled at me, I said, "Excuse me. Did you just yell wtf at me..."
I immediately drove around the building. Went to the McDonald's next door and I said, "You know what? I need to call corporate" so I drove back in the parking lot to get the address call corporate. The so-called manager comes outside to confront me trying to make an excuse to why he yelled what the ** to me. He said he dropped something at the same moment and yelled it, I don't believe that nor do I believe what he's saying to cover up his mess. I say, "Well you're the one in drive-thru. You're the one with the drive-thru headphones on and it was your voice coming through the intercom and you said I don't have Coke or Dr Pepper what the **."
I will never go to that Wendy's ever again and I request others don't go as well not 2815 fairburn rd douglasville, if you want good customer service and you want your food right I wouldn't go there. The so-called manager this morning was the one yelling the obscenities, do you honestly think the workers are going to have respect they really have someone to look up to? No customers should ever be cursed at cause they don't have what's advertised when asking for products, it was fine until obscenities was yelled over the intercom at me.
I honestly don't think the employees will act any different not with someone like that running it, they will think it's ok to talk to you any kind of way and get away with it, when you got employees laughing at what was done over the intercom was clearly heard by all, that was uncalled for and I'll never take my business to that place again and I've lived and worked in this community on this street for the last 15 years. I will take my money elsewhere. I suggest you do too...
So I got the Chicken Sandwich, Diet Coke, Fries and a baked potato. Didn’t get my baked potato. Coke has no flavor but has a disgusting aftertaste. Was still charged for the baked potato even though it was never given to me.
Price went up almost a dollar in the past year, got the same portion, sometimes less. I normally get the same order and have been for a couple of years now and I guess the portion depends on who is preparing it.
Wendy’s chili is very runny, not thicker like used to be in the 1980’s. Today hardly had meat. Looked like soup. Hope you will want to go back to the original formula which did not have peppers and pieces of tomatoes.
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