Wendy's Reviews

I walked in the lobby, and they sent me away. Said the lobby was closed but the door was unlocked. I asked, "Could you please take my order since I'm inside." All I wanted was a frosty. He said no. Terrible customer service. No wonder they get bad reviews.

I consistently go to the same Wendy's, and they are more than lacking. I either get a hair in my food, they're out of my food, or they can't do simple things like tell a customer how to get a refund because they used the app. I've tried waiting multiple weeks between visits as I have come to understand that I will not get what I want, I really wish I could trust going to Wendy's, but I'd trust that to won't get what I want, that they're out of it, or that they don't give a darn about the customer.

One particular store on W 90 Lake City Florida.. the bottom of menu was hard to read from the position at the drive thru speaker. Had to pull up and wait for order even though there was very few customers that I could see. They finally brought out order with no straw, napkins or utensils and never asked if I wanted condiments. (Ketchup, sauce for nuggets). My $6 bag had only 3 nuggets.. The burger bun didn't taste fresh. And they did not provide a receipt!!..so I could not share my experience on a survey. This was a disappointing lunch experience. Usually I love Wendy's.. but not this time.

As has always been, the food is fantastic. However, in the new Wendy's in the Carolina Forest area in South Carolina, the personnel in both locations seem to be inept at servicing the customers. Perhaps a manager needs to train better these folks, and maybe have a skilled manager present to ensure a new store is proficient at serving the customers.

When you run a promotion along with a popular movie you should surely know you will be needing extra supplies for the entire promotion. Why are you out of boxes for medium fries, chicken nuggets and chocolate Frosty mix. That's the reason to be attached to a movie promotion. To sell products.

I went to the Wendys location at 2133 E Livingston Ave, Columbus, Ohio. After sitting in the drive-through line for about 15 minutes behind maybe 4 other cars, I notice people talking and laughing behind me by the Wendy's door after indoor hours. I get out of my car and I ask if they (the employees) were going to take orders. The female employee was polite and said the driver in the front was supposed to tell the other customers it was going to be about a 10 minute wait.

I visited the Wendy's on Teal Rd in Lafayette Indiana. Staff was rude as can be. My order was wrong as I didn't complain however, the cashier was rude when I asked for my cup to get my drink. I ordered the new jalapeno ranch chicken, but I wanted jalapenos on the side, not on the sandwich and I realized later that I was up charged for the jalapenos which I shouldn't have been charged at all. I will NOT be returning to that Wendy's and if Wendy's don't get their people under control with their customer skills, I won't eat at Wendy's ever again. This situation rubbed me the wrong way and changed my whole perception of Wendy's.

Generative AI SLOP. I have never been more disgusted in my life. I tried to go through the drive-thru and got greeted with GENERATIVE AI. I am disgusted, I am OFFENDED, and I will NEVER support this company ever again! It gets orders wrong, it tries to UPSELL EVERYTHING. And this isn't even starting with how horrific the food prices have become on top of the quality of the food, making it look like sludge! I am NEVER going to Wendy's again. This company isn't even a shadow of its former self, it's a resurrected corpse.

I’ve always loved Wendy’s, but the fries have been horrible! They taste old and have no flavor!!! Time to make a change!!!

The new spicy chicken is not great at all... have always gotten spicy chicken for 20 years, and this new recipe is too crispy and bland, tastes like old chicken to be honest.

All I was trying to do was place an order and I had to ask like three times what they said. I only speak English and I could not understand the woman. Plus two other times I did not get items I paid for but I just got over cancer and am too sick to be bothered. I went the same night to one in Succasunna NJ and no problem. The woman actually spoke English.

I’m so sick of Wendy's putting salt salt salt salt on their DAMN burgers. It sad there are a billion of people that can't eat salt. They put tooooooooo much salt on their burgers my grand kids could eat the food because of the salt. The baconator already has bacon on it. Why the freak would you put salt on it?

Although Wendy’s is my favorite what totally completely turns me off is the fact that they charge $.50 for barbecue sauce, they give you one with your chicken nuggets. Anything after that is $.50 and I believe they’re a little bit high priced in the first place and to charge somebody for a condiment is pretty sickening. Anywhere else you go they give you whatever you want. Not Wendy’s. So yeah I don’t go there often because it’s big turn off.

We ate at Wendy's at 6th st in Lawrence, KS. We personally hated it. Spend $20 we don't have and it it took forever to get our food then it was all wrong and cold. I'm never coming back. I like Wendy's food but not this location.

Wendy's on St Rose & Spencer is literally the best in the area! Any request as long as it's in their power, will be met! Food is fresh and on time regularly.

I ordered the chicken tenders meal. The chicken tasted a week old. The tenders were small. It cost me $13.00 times two. I want my money back. This was not worth $26.00 plus tax. Please send me a refund. Erin ** San Antonio, TX 78254.

I’ll never go to Wendy’s again. Staff is rude and abrupt when greeting customers. Not like a natural greeting when greeting someone. I found 2 hairs in my chicken tenders. Staff does not have hairnets on or using gloves. So now I know why I found hairs. Yuck.

On 3 March 2026 at 11:22 a.m. I went to Wendys at 518 E Central Avenue, Petal MS. Ordered 4 medium fries and 6 regular Daves Burgers without mayonnaise. Traveled 15 miles home and found that all 6 burgers had mayonnaise. They were horrible; also the lettuce was soggy and when I tried to remove the lettuce; it was bits and pieces.

Visited the Wendy’s in Belleville, IL for breakfast. Customer service was awful. Ordered two poorly made breakfast sandwiches. I mean half an egg, no bacon, and maybe a pinch of cheese. These were $5-$6 sandwiches. I returned the sandwiches on my lunch hour. I swear the manager acted as if she was personally offended. I will stick with Burger King.

Worst kid's meal hamburger. What a joke. Barely even a hamburger patty on the bun. And they were the one with the "where's the beef ad". Shame on you Wendy's. Definitely doesn't look like the picture. Do better!!

My son and I went to Wendy's in Uhrichsville and I always get some attitude there especially in drive thru, today we went inside and the cashier was really RUDE and DISRESPECTFUL. Overall it was somewhat okay. Then I bought a key tag and "he goes what do want now". THAT'S ** RUDE! I plainly asked do I get a frosty 'cause we bought 2 meals so he gave one, then he threw my tag at me. So overall every staff was nice and our sandwiches were decent, fries suck. FEBRUARY 27-26.

Dear Wendy’s Team, I am beyond disappointed with my recent order. I truly enjoy Wendy’s, which is exactly why this experience is so frustrating. When someone spends $72.62 on food — plus an additional $18 tip through DoorDash — accuracy should not be optional. This was not a small oversight. This was a complete failure in basic order verification.

A couple yrs ago, stopped at drive thru, got my usual (baked potato w/chili and cheese). Almost ate all. Then discovered large rotted area at bottom of potato. Later I phoned, no answer. I've not been back since.

I just went to get a bacon stir and there is 2 pieces of bacon..What the everlasting hell. Little Rock Cantrell store…needs all new people. This is the third time this has happened.

I guess common courtesy is gone in the fast food industry. I pulled into Wendy’s in Madisonville, Kentucky today to get a couple of hamburgers and french fries and the woman at the window to take my money didn’t say a word to me when I handed her my card or thanked me when I made my payment. I didn’t expect her to fall all over me, but a nice thank you would’ve been in order.

My Husband went to the new Wendy’s that was opened recently on Route 49 in Central Square NY, He ordered two Baconators, one Dave’s single and a jr. Cheese burger, when he got home the order was wrong, charged him for two Baconators he didn’t receive, instead they gave him two burgers with mayo and two pieces of bacon on them and the other two burgers were wrong also. The person at the register was rude to my Husband. He was very dissatisfied with the service he got, he will never go back there again. Wendy’s has gone downhill over the years, so sad.

Absolutely the worst Wendy for customer service. Used app to order a staple of their menu since 1970's and when I went to pickup, they were out. When asked for my refund, was told all app purchases and refunds run through their main office. After reaching out to them, they passed the buck back to this franchise owner who would not respond. Wendy’s at one time was the gold standard, but their quality and attention to customer service has dropped off significantly the past year. There are too many options available to spend my money and I caution against spending your money here too. They just don’t give a damn anymore.

They are always rude. Tonight I order food and went to pick it up (I live 5 to 7 mins away, depending on traffic). I got home and my order was wrong. When I called, she was very rude. Told me she made the order herself, so I was lying. I loaded all the food up and went back up there. They remade the food and still gave me the wrong order. I asked for a refund and they could keep the food. She said no, told me to leave and not come back. I was not rude, I said, "Please and thank you" but that lady behind the counter was testing me.

Always an amazing place to stop for breakfast, lunch and dinner! Staff are always friendly and never make me wait. Getting our food is so fast and fresh!! The zero street location is always my favorite one to stop at.

I've had this app for a while now but the offers are not good at all. The best offer I've had on the app was 2 Dave's Singles for $7 and that was a one time deal. It's really not worth having the app. 👎🏽😞

No more UNSWEETENED TEA!! TERRIBLE !! No healthy drink options. SMH. Get Rid of grilled chicken and unsweetened tea.. guess I’m done with Wendy’s!! Just another fast food place with very little healthy options now! 👎👎👎👎

The prices for Biggie Bags have increased substantially in the last year. The French Fries are just pieces now and not strips. There are No Frosty tags yet for 2026. Mushy nuggets now. Sorry. Back to M or BK.

WORST SERVICE. We had a mobile order (should be super easy). Pull up to window and they took 5 mins to even come say anything. Keep in mind no one is in front of us or behind us. There were 2 tables inside and no one was at the counter. They finally come and ask us to pull forward so we asked for drink and pull forward. They said waiting on fries (thought was weird being they take no time but was like ok). Another 5 mins go by and I go in and say, "How much longer on the fries", I then get told, "I don't know what you're talking about." I said, "We were told you pull forward because of fries," I said they shouldn't take this long.

I had a very unpleasant experience at the Wendy’s at 107 North Main St., Malden, SC on January 2, 2026, during the night shift. The employee taking our order, **, and the night shift manager were both sarcastic, rude, and unprofessional. My bag was handed to me abruptly, and repeated sarcasm made the experience very uncomfortable. This level of behavior is unacceptable, especially from management. I urge Wendy’s corporate to investigate this incident (restaurant #00003208, phone: 864-288-0344) and take appropriate action.

Came here tonight and I wasn’t sure what new frostys they had and wasn’t sure which one I wanted and the woman at the drive through was more than happy to tell me all flavors through the speaker without me asking. She was so kind and patient with me going back and forth with my husband to decide what we wanted. I didn’t get her name but wish I would have. Big shout out to her and she definitely deserves recognition and a raise for sure!!!!

I just left Wendy's on 28th Street SE in Grand Rapids Michigan and what terrible food. The fries were cold, not even warm. The burger hadn't even a lot of condiments slithered on it to hide that it's been sitting there forever and the nuggets were terribly cold and if that wasn't enough I was shorted a quarter. This is not the first time but it will be the last. NO MORE WENDY'S FOR ME. I'M DONE. FINISHED THROUGH WITH WENDY'S.

Often visit my local Wendy's in the Columbus, Ohio area. The food is generally good, but the employees at the restaurant are rude and are not friendly in greeting customers. I will never go back to this location as their employees need to be retrained in customer service. Maybe they are having a bad day but not every visit!

I'm going to go with a three star. Been a fan but the new A.I. drive through ordering is terrible. If you don't order what it is presenting to you it freezes. We waited almost five minutes for a real person to eventually come on. Ticket times I would see as just as important as quality food. Bring back real people.

Went there around 12 in the Morning with my friend. We ordered a couple meals. As we were driving away we eat some of the fries. They were cold and salty like they were left over from the day so they re-dripped the fries. When I returned the fries the girl went to tell the person cooking. She said she didn't care. Then the burger frigging gross. The corners were hard. The burger was cold and old. I chose Wendy's over the king and the clown. What a disappointment. You need to fix this. Nothing like old nasty food. This was the Coventry location. 21 bucks for garbage.