Wendy's Reviews

I waited about a half hour for my food and I was never even given straws for my drinks. Now here is the reason for complaint. Not because I was there first and served last. Not because I waited half an hour for three simple combo meals. I complain because even after all that I was missing chicken nuggets, I didn’t not get straws and there was tomato on my sandwich.

I asked to speak with the manager (middle-aged ** man), and he came over from the register. Wouldn't give me his name. I asked him why his staff thinks it's right to give me a different drink without informing me of it or asking if I want something different. His answer was that he just got there and didn't know what's going on. I told him my problem again and his answer was "What do you want?" I told him that this wasn't acceptable, and I had a fairly big order. His response was (and it was recorded on my dash cam) "Why do you people even come here? Don't come here no more!" You people? As in a ** woman? Or woman in general? Does that mean that a ** customer wouldn't have an issue with an order change without being informed about said change until you discover it at home?

Once at home and getting ready to eat, I discovered that our order was hours old, the buns hard, and broke off into pieces when held. The tomatoes were mush, and everything was stale. The fries were overcooked and hard dried out pieces. I will not return to Wendy's on Howe Ave. The staff needs to be replaced with people who are nice and value customers. And if they don't want certain customers, then make it clear right from the start. Until that day, I had no issues with other races, genders, etc. Having moved here in May 23, I am disappointed at the treatment I've been getting at some places that are primarily staffed by other races than my own.

On our way home we ate the sandwich in the car. Being dark we could not see the food clearly and about halfway through the sandwich I noticed an odd texture in my mouth. I turned on the car light to discover a super raw chicken breast (picture attached). Immediately disgusted that we ate several bites of raw chicken, I turned around to go back to Wendy’s. They were closed when we arrived, but I knocked on the drive-thru window and Ben the manager opened it for me as he recognized that he had served me minutes before. Ben was stunned at how raw the meat was. He apologized and refunded our food (pictures of receipts attached). He also gave us the old food that was left-over waste from the night. This consolation prize was exactly as expected… old.

The next day my son complained about his stomach being upset and he used the restroom much more than he normally would. I called Wendy’s Corporate to file a complaint. I was told a district manager would reach out to me. Soon I heard from a manager named Miriam. She too apologized and you get the sense that the folks representing Wendy’s feel terrible about what happened. I asked Miriam to show my family that they are truly sorry for what we went through and to make things right by offering us a fair monetary gesture. The amount we discussed was not very much and in no way was I trying to take advantage of Wendy’s. In return for their monetary apology, I agreed that I would not share this story. Miriam could not make this decision but said her manager would get back to me. For roughly 2 weeks I followed up with Miriam as I never received a call from her manager.

When I finally connected with Miriam she said my case was now with the claims department. For context, I sent the picture of the raw chicken breast early in the process to Miriam so Wendy’s could see exactly what they are serving at their restaurant. Another week goes by and I’ve heard nothing from the claims department or Miriam so I texted Miriam that I wanted to know the next steps by weeks end or I would be posting this story.

That same day I received a call from Jodie with their Corporate Human Resources Department. Jodie said that they had reviewed the case with Upper Management and the consensus was that they were going to do absolutely nothing for my family. Jodie and I talked through the situation a bit more and she decided that she would go back to Upper Management and see if there was anything they could do. I even told her at least offering a gift card or something to make this right is not an unreasonable ask. Jodie planned to get back with me in a couple of days but did not promise this.

Almost a week after speaking with Jodie and still not hearing back from her, I left her a voicemail on her office number and asked for an update. 2 days later Jodie had not called back, so I phoned her again with another voicemail and have still not heard back. It’s clear that Wendy’s is not actually sorry for what happened to my son and me. I gave them ample opportunity to do the right thing but now my only recourse is to post this story and warn the public that when you eat raw food at Wendy’s they will do absolutely nothing for you. I suggest that you do not eat their food and I’m very disappointed in their core principles when it comes to making things right with a lifelong customer…