Uber Eats Reviews

I placed an order with Uber eats. I canceled the order after noticing I had my work address on the order instead of my home address. I went to cancel the order and they charged me almost a full order price for canceling telling me it was an inconvenience for the driver and the restaurant when only 2 minutes pass by. The order is no way could have been made. I will for one never order from this place. I deleted their app. I'm having my friends follow me as well. I was a long time Uber user. Not no more. I will move over to Doordash. There are a little bit more but they're probably worth it. I'm sure they're more willing to work with a customer than Ubereats is.

I ordered 1 bagel and 1 sandwich from Moe's on Uber Eats. It was expected to arrive at 12:15 pm. At least 6 different drivers were “heading to the store” for over an hour. At 1 pm my order was canceled. No explanation! Nothing! After reading other terrible reviews, I will never use Uber Eats again.

I have been using Uber Eats for years now. Tonight I ordered on UberEats and received the completely wrong order. I thought there would be no issue getting a refund, but I did not realize how terrible their customer service is now. Their chat line through their app is useless because you can’t even get through to a person. There also is no option to call anymore either if you’re a customer. A chat bot instructed me to take a picture of my receipt along with the food that clearly didn’t match the receipt if you actually looked and compared it all with the receipt.

Always an issue. This last time I canceled an order ($75 for two wraps and smoothies, no thank you). A week later the charge was still on my card. When I contacted they said there was no refund because the food was already made. I cancelled the order immediately so it was not. Also, why let me cancel the order then? Why was there no message about this? I did a dispute and one. Now they won't delete my account because I have an "outstanding balance". Another time a driver pulled into the parking lot where I worked, marked my food as delivered and pulled right out. She stole my food! They refunded me for the food but not the tip. I'm going to tip her for stealing my food?!?! I had to fight with them for a week about it and they only issued a credit for the app!

Uber Eats terrible customer service. The app took my order and charged me for a restaurant that was closed on July 4th. The driver contacted me to let me know it was closed when he arrived for the pick up. I reversed the charge through my cc but my Uber account shows a past due balance so I can't use it. I have tried the chat and by phone to get the balance removed, and they are not capable of understanding the situation. Quite simple to resolve, very easy to verify the place was closed on the holiday and I have the number for the Uber driver. Also, can't close the account with a past due balance and they won't even do that at customer service.

I am always disappointed with this service. Much of the time the orders are not correct. Even with that issue we try the service every so often. It’s the deliveries that irritate me the most. The drivers take multiple orders and the food takes too long. It’s never within quoted time ranges. Tonight I tried maximizing the tip and selecting priority delivery. (That’s an extra fee for first delivery.) The driver was still well after quoted time range, the order was missing items, and I watched the delivery person on the app stop at another order before mine. Uber always credits for missing items, but there’s never anything done about the deliveries.

We had a large sandwich delivery for a baseball team over $200. From JJS’s South Telegraph, Bloomfield Hills, Michigan shop. One sandwich seems to have “fallen out of the bag” during delivery. Jimmy John’s were terrible and will not refund the missing sandwich. We tipped over $30 to JJs and $15 to Uber Eats. For the large amount they charge these days, the public should expect better. It’s simple. You both lost a repeat large order customer.

I’m deeply disappointed with the lack of customer service and loyalty I experienced with Uber Eats. I used the app for the first time to order groceries because I wasn’t feeling well. I ordered 7 items, including eggs and a pineapple. When the order arrived to my home the eggs were placed in the same bag as the pineapple, they broke in transit, and raw egg was all over the pineapple. I immediately tried to contact customer service through the app, but no one responded that night at 10:00pm. By the time I was finally able to chat with someone the next day (while at work), I hadn’t had a chance to take a photo. I told the representative I would send one as soon as I got home.

Uber Eats in the NY Hamptons area is poorly staffed and managed, and its customer service complaint system is intentionally irresponsible. On June 6, I used my Uber App to order two burgers and onion rings from the Club House, one of our favorite restaurants. I believe that the original "no later than time" was 35 or 45 minutes. This was twice rolled back. The food was delivered approximately an hour and one half after originally ordered. It was too cold to eat. I gave it back to the driver to return. The driver's excuse was problematic. He said that he was in Sag Harbor when called. On this date and time, Sag Harbor and the Club House are only 15 minutes apart and t he Club House is 10 minutes from my house.

I been a subscriber to Uber Eats since 2023. As a member I'm paying them automatically $9.99 per month to avoid the delivery fees. I didn't know I was getting charge for delivery fee and service fee to my account. I thought to be a member I should not be charged for the delivery it said in the website. Now I was charged $1.09 five times to my cc. I tried to reached them and it's a recording. All I want my refund and I'll cancel my monthly subscription.

I ordered an hour ago, even signed up to get Uber one and no one will pick up my order. If I cancel I still have to pay. They should be held accountable for their drivers. Now I will have to go get it myself. I live in an RV and it is my only means of transportation so I have to go thru a lot to move it. I will start using door dash. Horrible!

I Order McDonald’s delivery quite often, and there have been multiple times where the driver has stolen our food!! Sometimes it’s just one thing, and times like today, where my order didn’t even show up!! And when I call Uber Eats to have them fix it, they tell me since I ordered it thru the McDonald's app directly, they can’t do a reorder, it doesn’t give them the option to... Huh?! Pick up the phone and call them to re order it to make the customer happy!! Right?? All they can do is refund me…which doesn’t even show for 7-10 business days!! Sorry but, it was Uber's employee's fault… They need to fix it to make sure the customer gets their order, because it’s their fault I didn’t get it in the first place! Now I have to do Another hundred dollar order to make sure my kids get dinner… So..absolutely horrible customer service!! You guys suck!

Terrible customer service. Incorrect or missing orders not refunded and no way to contact. Today driver just didn't show up. My money is lost and I'm still hungry. They owe me from several orders, stupid me for continuing to give them business.

Extremely Disappointed with Uber Eats Customer Service. I placed a simple order through Uber Eats from a restaurant just 10 minutes away from my home. Everything seemed fine until I got to the checkout and saw a shocking estimated delivery time over two and a half hours. That’s unacceptable for a local order, especially from a restaurant I frequent regularly. Naturally, I tried to cancel the order. But Uber Eats wanted to charge me full price for food that wouldn’t arrive until hours later. I reached out to customer service to explain the situation. The first rep argued with me, insisting that a 2.5 hour wait was somehow “within normal delivery time.” When I pointed out the actual timeframes (4:15 PM order, 6:30 PM delivery), he dismissed my concerns, called me petty, and disconnected the call.

On May 29th, I used the APP to place an order. I bought lunch for my boss and I before a meeting. After waiting the normal time, I received a notification that my order had arrived. The order never arrived. I reported it, and they immediately responded that I would be credited. I placed a second order and received my food. However, they charged me for TIP and never refunded the tip from the first order, where the driver never delivered it and hung up on me when I contacted him. I went to the APP and they said, "Sorry - you had an hour." Something they don't tell you and you don't know - thinking that it is NORMAL if you receive a refund, to receive the entire refund and not just for the food, but for the service that never happened. It isn't the measly tip amount that I am so enraged about, it's the company and their inability to be fair to their loyal members. STAY STEER CLEAR OF THEM. They are not reliable.

Absolutely the worst service of any online ordering app I've used. We had food that was inedible and even food missing from the order and they told me we were not eligible for any type of refund or compensation. No level of customer service whatsoever nor empathy. Deleted my accounts and will never, ever, ever use them again!

I placed a dessert order to be delivered to my mom on Mother's Day. The driver called to confirm the address; however, he delivered to a completely different street. Uber is giving me a refund for the food, but the guy got an $8 tip, despite going to the wrong address. I wrote to Uber Eats multiple times and they just kept repeating that I can't.

I've been using UberEats for some time and very happy with the service.... until this past week. Things happen, people/organizations make mistakes and that's totally understandable. However, this past week I've spoken/app chatted with three individuals in the organization regarding a non-delivery of an order. The original chat person said the delivery driver, "didn't follow protocol to deliver the order". However, I didn't get an email as stated in two separate conversations to deal with the refund.

Had 2 orders in one night. Both screwed up. Contacted Uber Eats and both restaurants and each said contact the other. Poor customer service. And always delete credit card info, they will steal money when you do a charge back. But it's an unauthorized purchase and a crime.

Food delivered to wrong street, wrong house. Called driver when photo received to report not my house! No help! Using photo went looking for house as big group to feed and was expensive. 30 min restaurant from my home. Found it! People opening it as was set on porch and they found it. Insisted I take it but group didn’t feel comfortable eating opened food. Trashed it. Chats, texts, emails, dead end. Uber sorry but as I can’t show photo of opened or damaged food they refuse refund. I have blocked them and business lost! DONE!

I was so hoping my experience would be different this time. It wasn’t. My food was not kept in a temperature controlled packaging. It was stone cold when it finally arrived. I object to multiple deliveries leaving for delivery at the same time. The results are cold food when they also don’t provide temperature control. I could see by the GPS the driver was way out of the neighborhood where I reside and the restaurant. It made no sense. Sadly I will never use the service again.

Garbage Experience. Don’t Waste Your Money. Uber Eats let me place an order from a store that was already closed — then charged me for it anyway. I showed up to pick it up, and the staff told me they were closed and nothing was going to be made. They literally told me to cancel the order. I followed their instructions, did everything right — and Uber still kept my money. Their support team sent a lazy copy-paste response saying the order was “accepted” so there’s nothing they can do. No refund. No credit. Just a total waste of time and money. This app is a joke. If you want to gamble with your money and get punished for their system errors, go ahead and use Uber Eats. Otherwise, save yourself the headache and go with literally anyone else.

I placed a drink order online at Uber Eats app. After clicking submit, I noticed that the address is incorrect so I tried to cancel the order so I can place another one. I chatted with an agent and canceled my order charging me a fee for the full amount of the order. The notice of charging me the full fee came up after the order was canceled. Then I said not to cancel if they are charging me anyways, they said NO because there is no way for them to order re delivery. They ended my chat without offering options. They robbed me of my money and did not get my order either. I WILL NEVER USE THEM AGAIN!

It’s always something and the "customer service” is just a form of torture with no resolution. The food doesn’t show up or it’s wrong and they just pass you off in in circles hoping you’ll give up on resolving the issue.

I ordered two pizzas and a salad through Uber Eats, and I’m extremely disappointed with the experience. Uber has clearly intentionally changed the checkout process to hide the full total until after you pay. Just seconds after I confirmed the order with Apple Pay, the total came out to $95—far more than expected due to excessive hidden fees. I immediately canceled the order, not even a full minute later, but Uber still charged me $75, claiming the restaurant had already started preparing the food.

We use(d) Uber Eats to order at Costco. The prices you think you are paying for each item in your cart will be marked up $1-$2 extra, without you knowing. There is also the "service fee" and "delivery fee," already stated. Customer service says, "sorry" not sorry. When asked how to know about these added costs to each item before I buy them, they cannot tell me. It's a huge SCAM! For example, you think you are paying the original listed price of $26.14 for your salmon but your final digital receipt says it is $29.46 AFTER you already paid for it. There is no way to know how much per item they will add until after delivery. They tried to blame the delivery guy as well. Watch out!

Zero stars. I placed order under the Restaurant Tab of my Instacart- Powered by Uber Eats. Buy One Get One Free Pizza deal. The app did not make it clear that my free pizza was ordered. I paid over $55 dollars for ONE LARGE PIZZA. INSANE! It took half an hour to even find the contact section (after going in circles) for the rep to tell me there would be NO REFUND or partial refund. STAY AWAY FROM UBER EATS!!! I have had awesome customer service with GrubHub and Door Dash and NEVER EVER had such issues. I always had superior help with any issues. Quickly credited. UBER EATS is EPIC FAIL.

I ordered items from a nearby supermarket. The wrong item was sent. The driver took the wrong items back but never returned. Uber Eats told me I do not qualify for a refund (although I don't have the item. I don't even have the item they delivered in error). So I am out the money I paid, have received NOTHING, and Uber Eats will NOT refund me. In legal circles this is called theft.

I placed an order through Uber Eats for food delivery. I had made a mistake in the order that involved a food allergy, so I immediately requested to cancel the order through the app. Then I was told, AFTER canceling, that I would be charged the full amount for the food, $70.36. I contacted support through the app to let them know it was a mistaken order. I was not given the option to reinstate the order, nor was I given any possibility of even a partial refund. The customer service agent over the app wrote: "You were charged a cancellation fee because it was canceled after the restaurant had already started to prepare it." I then called the restaurant to confirm if this were the case, because if so, I wanted the food that I was already paying for.

Following surgery, we received an Uber Eats gift card, with the receipt for activation confirmation. It says invalid gift code, after numerous attempts. There is no contact number. The Kenya phone number doesn’t work, and the online chat redirects you to an unfound 404 code. They leave no options to contact them, which is sad when a friend wanted to ensure we had a meal delivered.

This is the second time I've ordered food and it's taken forever. So this time I watched the driver, and he was picking up other orders. Literally, one of the delay msgs was, "Sorry your driver driver got stuck waiting on an order at a different restaurant." I called. Customer service is awful. You call for a supervisor and they say of they'll call you back in 24 48 hours but they will tell you the same thing. This is a corporate discount. Truly mind blowing.

Worst customer service EVER! I will not use Uber Eats or Uber due to the worst customer service experience I’ve ever received with multiple uber eats representatives. Three different chat reps said they couldn’t help me and abruptly ended chat. Finally got a person on the phone and they were not at all helpful.

DO NOT USE UBER EATS. I have been scammed THREE TIMES by Uber Eats, the third time was today. I ordered from Hype Burger and the driver stole my order. UBER EATS employs the worst delivery people who scam you by calling you right before they arrive at your door. If you don't answer, they mark the order as delivered and steal your food. Uber's customer service does NOTHING to help you, as it is automated and they are pathetic. Use GLOVO. They are reliable and their delivery people are honest.

Dear Consumer Affairs, I am writing to file a complaint against Uber Eats regarding their unfair cancellation policy and unhelpful customer service. On 2/15, I placed an order through the Uber Eats app. Within one minute, I realized there was an issue and immediately canceled it. Despite canceling almost instantly, I was still charged in full. I reached out to customer service via chat, expecting a reasonable resolution, but was met with robotic, unhelpful responses that essentially stated, “We can’t help you.”

This is the worst company I have ever dealt with. They will straight up steal your money and trap you in an endless cycle of "resolved" without ever ever ever letting you argue or talk to someone. They screwed up my entire order and give me $1. ONE DOLLAR. What a joke. It took two entire days to get someone to even review it and they were **. Hate this company. Will never use them again.

I ordered $10 dollar water and these people didn't refund me. Not only l'm paying 10 bucks for a water that I didn't received, I also had to wait like 20 minute to talk to a customer service. l can't get a refund. I even have picture that were taken from my ring camera and the guy did not have the water. So even with proof the company didn't refund me my water. They gave me a script left and right as I'm speaking with a computer. This app takes your money and it sucks, drivers and customer service rep.

I ordered from Uber eats. The food was scheduled to arrive by 345pm. At 350 the driver called. He doesn’t speak English so I had to text him in the app. He said he was in my driveway. I informed him no one is in my driveway. I asked him what address was he at. I gave him my address I ordered from. He tells me he is 13 mins away. 13 mins go by still no food. Called to complain to uber eats and Kay said she will have a supervisor call me. I waited 30 mins still no food no call from supervisor. I tried to call uber eats back and my number was blocked. This is the worse service ever. I will never use them again.

The worst of the worst! USE DOOR DASH!!! Way better and more accommodating. Uber Eats will suck you dry!!! They don't even try to accommodate. Save your money and please use DOOR DASH! Way better and you'll get a run for the money!!!

The representative Indira should be fired. These people do not care if your food gets delivered with everything split or if it even gets delivered at all. The customer service is off the charts bad. It is wild. They say "not to worry" but "we cannot provide you with a refund". This is a failure of a company. I am done ordering from here. They steal money. This is literally fraud.

Uber Eats steals money from customers. Their customer support service is absolutely horrible. The drivers are often unreliable, steal orders, steal food items, take a long time, and park in your yard. I am fed up with this scam of a company. Where is the accountability?

Despite the fact that the Ubereats service usually, eventually works, there are several problems I have with this service:

I never received my order, because the driver couldn't understand English and therefore couldn't read directions. But he marked the delivery as "completed" anyway. And the customer service number doesn't work anymore. The only option is an online chat with incompetent bots. They concluded that the driver hadn't followed proper procedures, but that would be because the company hires people who don't understand English. I didn't trust them to refund my money, so I called my bank to have the charges reversed. Save yourself some money and aggravation, and just pick up your food. Don't waste one penny on Uber Eats - they don't deserve it.

If you can come to terms with the higher food costs and various fees associated with this app, you can enjoy an excellent convenience service. But get ready to pay an average price of about ten bucks more for your food instead of driving the two miles to the drive-through yourself or dining in and paying onsite. The issue I have when using this service is that they incentivize tips. Many problems arise when they do this.

Uber Eats has demonstrated a complete lack of care for its customers while enabling its Delivery Partners to scam users without consequence. Here’s my experience: The delivery person never rang the doorbell—something every other delivery service manages to do without fail. Instead, they marked the order as “delivered,” even though I never received the food. Attempts to contact the driver were futile—they ignored calls, messages or would be unresponsive in a call. I even went outside multiple times to search for the driver, when the driver called for pick-up, but they were nowhere to be found. The restaurant confirmed that the food was picked up, which clearly places the issue on the driver.

This New Year's Eve, Uber Eats turned my dinner plans into a nightmare. I placed an order on the app for pickup at a restaurant that, according to them, was open and accepting orders. I left my family at home and drove to the restaurant, only to find it CLOSED. CLOSED! On New Year's Eve. But it doesn't end there. I contacted Uber Eats customer service and encountered the most insensitive and unhelpful response I have ever received. Not only did they refuse to take responsibility for their app's mistake, but they closed my case over and over again without providing any solution.

This review is coming from an Uber Eats delivery driver. I was happy with the company at first. I have an Uber One membership. Lately it’s like my last 5-10 orders have been horrible. I live in an apartment complex. I put in the instructions how to get to my building. Where it’s located. The building name and number and what my mat says (oh no not you again). So of course they bring it to the apartment of the building number which tells me they don’t pay attention to the instructions. I took out the building number and I got an attitude from a driver that I didn’t put the building number. So I put the building number back in the instructions and I sent the driver personal messages about which building is mine and the apartment number. They still screw it up which again tells me they don’t pay attention to the instructions.

I was in Seattle recently with my son. Decided to order Uber Eats on my app. Found restaurant in area to order pizza from. Wanted to order a large pepperoni pizza with feta cheese and was quoted $36 US plus 49 cents delivery on the app. Then the total 'magically' changed to $55 US. Decided to try to cancel immediately then was informed on app I couldn't because I'd be charged $36 US.

The app suggests faraway restaurants without showing distance. I set delivery to work, but it went to my home, failed to notify me, and wouldn't let me change it, saying it was "too far." With no way to get help, I had to cancel and was charged because the app blamed me for the cancellation.

On Thanksgiving weekend, I was in Garland, TX visiting family. Friday I had Uber Eats delivery. Two weeks later, I order delivery for pizza in Charlotte, NC. This was weird, it said I was out of delivery area, but the order went through anyway for pizza in Garland, TX. I did not know how to change the order to Charlotte. So. I cancel the order. I was charged for the pizza that I did not receive. I cancel within one minute.

Total scam and the representative weren’t helpful. I might get a legal help to help me get my money. About two weeks ago I ordered a dinner and paid for the drinks separately for the delivery guy to show up with no drink and hot sauce on my food that I didn’t ask for. When I reached out to the representative they ignored my issues and told me that they’d tell the restaurant to do better. My $35.20 is gone.

Literally the worst company you could ever use because if you have a problem, you’ll never receive your money back. Our driver stole $140 worth of food and 10 days later, Uber Eats is still asking me for pictures of the receipt because the one I have is “unclear”. It’s very clear. The driver stole our tacos (for several teachers) and Uber Eats doesn’t care to give refunds. Door Dash will be my new go to. At least they’re willing to refund you when there is an issue. We NEVER ask for refunds and we order several hundreds dollars worth per week at my school, but nope. That’s not even good enough for Uber Eats.

I thought Uber was a better option than DoorDash but at least DD responds quickly and effectively resolves issues. It’s been over 3 hours and I have had no support for a delivery issue. There isn’t even a number to call which is a red flag already. I went ahead a deleted my membership because I can tell this will be an ongoing issue. I’ve had good experiences with the drivers except this last one who put the food right in front of my door so when I opened it my tea spilled. You can’t train common sense into people. This was my last time using uber. I’m done giving chances. You mess up once I am out. Stuff is too expensive these days to be losing money. I hope others see this along with the many other negative reviews and decide not to use uber anymore.

I placed my order with UBER EATS at 10:11 AM for breakfast items. I kept watch of the status and saw the order pass around to 3 different delivery people, who were all in the Seneca Falls area, while my location and the restaurant are all in Auburn. I assumed it was a problem with the app and continued to wait. I tried messaging the 3rd driver to make sure that she was indeed picking up my order and got no response. By this time it was an HOUR after I ordered, so I got on the chat to see what I could do. The app said that I would not get my order until 11:55, which is almost 2 hours after I placed the order! The driver then sent me a message that Burger King could not fill my order because they were no longer serving breakfast and did I want to cancel. I said yes. I was charged $11.71 for cancelling the order, but the restaurant had not even filled my order!

On December 6, 2024 at approximately 6:40pm MT, I ordered Popeyes for a family dinner through the restaurant section of the Instacart app. Instacart partners with UberEats to offer the restaurant section. I ordered through the Instacart app, because I pay for an Instacart membership, (not an UberEats membership). But, when my order came on December 6, 2024, the Spicy chicken sandwich was missing. I called Instacart (because, that’s who’s membership I have), for a resolution. They could have given me the sandwich (which is what I really wanted), given me a credit, or given me a refund. Instead, they passed it on to Uber. Since, December 6, 2024, I have been calling Instacart and Uber, in reference to the missing chicken sandwich. Uber sent me an email asking for a receipt, on December 9, 2024. The only receipt that I have, after that night, is in the Instacart app. I attempted to send a screenshot of that receipt by replying to that email and attaching the screenshot.

As an Uber One member, I expected premium service, but my recent experience has been nothing short of frustrating and disappointing.

Uber eats charged me double times for one single order I placed. Then after one month's of follow up with Uber, where they DO NOT HAVE A PHONE NUMBER FOR CUSTOMERS!! Only chat is available via app, which also DOES NOT WORK MOST TIMES. After few messages, they mention the charges will be reversed as its authorization hold, which is also a fraud term, because nothing got refunded and for one order I am still paying double the cost of my order, so DO NOT ORDER FROM UBER AT ALL.

As a first time user of Uber Eats I was highly disappointed in their customer service! I took advantage of an offer for 50% off any amount over $50, up to a $40 credit. As I was waiting for the shopper to shop my items it showed the credit on my total, but as we were going back and forth, communicating about which items she could replace or refund it ended up charging me the full amount, with no credit. I chatted with a customer service person but they said that I did not use the credit so there was nothing they could do. They said I could use the credit next time, but I asked them how I can be assured I will get the credit next time. They said if I don't they will fix it.

Recent order from a cuban sandwich shop was delivered to the wrong address. The delivery person snapshot a photo placing the food on the ground at wrong address. My building is blue showing Amazon delivery. MAYBE Amazon can do a better restaurant delivery. After contacting admins at Uber today they have not given a refund. See photos below.

Ubereats put money of my bank account. I did not order food and have never order by Ubereats. I live in France and not in the USA. In the meantime I try the get my money back. Takes long time. I have no app before this situation. But you need the contact helpdesk. Payment without ordering. How bizarre!! And it happens a lot of people.

Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I’d hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.

I logged in to my account and for some reason it registered a different address than my home. This was a $200 order. I immediately called the company and cancelled with Uber within 3 minutes of ordering. I called the restaurant and they directed me to cancel and reorder with correct address. 2 weeks later, I am reconciling accounts and see they charged me almost $400 that day for the ONE order that I received. I called to resolve with customer service and they say there is nothing they can do. They can clearly see the order was cancelled immediately. They could verify with Sonnys that they did not make both orders. They could do anything but they did nothing except stole $200 from a loyal customer. Beware. These people are thieves!

I ordered a meal delivered. It said 25 min away, max time 55 min - 7:15. With no notice or warning the max time jumped to 8pm. I contacted in multiple time to only be gaslit and told I need to wait til 8pm. At this point I will have had to wait an hour and a half for something I should have gotten in no more than an hour. Absolute trash experience and no one cared.

Terrible customer service, lazy support staff, and awful drivers. Placed an order and received half of it. $15.00 worth of food missing. I contacted support, they denied my refund. I called support staff and was told that they were looking into my issue. I got an email the next day I had been denied my refund again. I got another email today as well, restating that I lied and I am not entitled to a refund. Scam artists.

My son who is 13 ordered wings for me to pick up at the wrong. I could not pickup in a different city and call for assistance or refund. They refused … I had no order and no refund. That's call stealing not policy.

I will never use Uber Eats again! I tried to order pizza after a long day of traveling and before I could get the address changed, they placed the order in a different state so when I cancelled the order to get them to change the address, they charged me for the full order of the one they placed in the wrong state! This all happened inside of 5 minutes and they stated that the restaurant had already filled the order which was humanly impossible. You can track their drivers but they can’t tell what state you’re ordering from? From my experience, Uber Eats is running a scam and probably rip people off 10’s of thousands of dollars a year with this nifty little tactic… I used Grub Hub after getting burned by Uber Eats and they demonstrated professionalism that is highly unlikely with Uber Eats… I’ll never use Uber Eats again!

I live in Miami Wynwood section and it is flooded with illegal aliens using American people's accounts to do Uber Eats. Most of them here do not have the right to be driving lest delivering food. Ask around in MIami, it cost $200 a week to rent out your account. Most the time, the person delivering the meal does not match the actual delivery person. They park illegally and cause a lot of traffic, confusion and we don't know who they really are to ever hold them accountable if things go awry. There is an Uber headquarters just blocks away and I know they know what's up and I don't knock them but the long term effect is apparent here. I feel for the American Uber drivers that have to compete with illegals to make a living in the USA.

My son turned 16 on 10/16/24. He was with his dad in Corvallis, which is 4 hours from me. I scheduled a Chipotle delivery thru DoorDash the night before and they never showed up. I immediately cancelled my subscription and got Uber eats. I sent him crumble cookies later in the day on his birthday and it went smoothly. The following day 10/17/24 I ordered him a birthday lunch from McDonald’s using Uber Eats. The quarter pounder w/bacon medium sized meal w/ a Coca Cola and also a Carmel frappe. They delivered the food, but neither of the drinks.

I canceled Uber One a while ago due to their incompetence. Well, I decided to give them another try... Earlier this week we ordered and the delivery driver spilled our drinks. I requested a refund and was denied. Tried one more time tonight and didn't receive a soda and again denied a refund. That was the last straw. Canceled my Uber One.

Order at your own risk. They can basically have carte blanche rights to jack up your order and their customer service is TRASH!! These people on chat hang up and could care less. When you call in they can care even less. Simple issues are complicated to them and although they are all foreign call centers and should provide you a means to get assistance either by email or phone, they refuse. They give you the bare minimum to rectify a wrong. They have zero common sense and cannot problem solve and the fees, taxes, etc you pay aren't considered when they rectify the situation, if they rectify the situation. I have an UBER ONE membership and it's pointless. They treat you like Garbage regardless. This needs some sort of consumer protection where we can get transferred into the US to get issues resolved without being hung up on. We pay too much money to get treated like that,

Absolutely horrible. Food was never picked up and order was eventually canceled now I'm being charged the 50 plus dollars anyway. Cannot get anyone to talk to me other than the script they read. My bank says they have proof the money was sent to them and Uber eats says I was never charged and they never received any money then they hung up on me.

Ordered a sub and a bottle of datil pepper sauce ($10.00 for the bottle of sauce) from Firehouse Subs. When I received my order, the bottle of sauce was missing. I contacted customer service, and they REFUSED to do anything about it, stating that I received what I ordered. It is absolutely ridiculous, and I will NEVERRRRR use Uber Eats again.

I am extremely upset and frustrated with the service I received from Uber Eats. I was charged $100 for an order that was never delivered to the correct location, and it seems as though Uber Eats has effectively stolen my money. The driver claimed to have left my order outside on the sidewalk, at a completely different pin location than the one I provided in the delivery instructions. No photo was provided to confirm the delivery, which is standard practice.

After an order of almost €30, my delivery never came to my house. Sadly, which of course in cases like this helps them tremendously, Uber Eats doesn't have a telephone number. You can only contact them via their own platform and you'll have to wait. To put it short, Uber Eats believes that the delivery driver came (first lie), rang the bell 3 times (second lie) and phoned me (yet another lie). I have proof that they never ever called me AND that there was another person at home who also never got called or never heard a ring. Uber Eats won't give my money back, so basically I lost €30 because of this after being a customer for well over 2 years. Yeah, never EVER you should trust Uber Eats for deliveries. If there is even one slight moment of things going bad, they will leave you. 2 years of being a customer or not - they-don't-care. You be the judge if they're worth it.

The billing is a scam. I had 40% discount applied at the time of order and receipt was provided. Upon delivery the receipt was updated and the discount of 40% was removed. Customer support from India doesn't care. They were remotely tampering with the chat, by clearing my responses and not allowing me to state the issue when I reached out about it. Thankfully Paypal was able to resolve and refunded me the 40% discount which was removed after order was placed. Uber eats is a scam company. I deleted account after this.

If I could give this service ZERO I would. Absolutely appalling customer service! No real common sense responses. Just robotic copy and paste replies. If you order items from a restaurant an item was forgotten by the restaurant and confirmed but they let you know you need to contact Uber Eats for a refund for that item, you would think that should be an easy seamless process. No contact to the restaurant from UE to confirm, no refund. Just the same robotic response. No real customer service. Still waiting for my refund. Can’t wait to delete this app. DISGUSTING!!

If 0 were an option to rate Uber Eats, I would have chosen it. After noting a food allergy in my delivery and requesting a substitute (chicken), I was delivered food with the item in it that I was allergic to. I unknowingly ate the food and didn't realize it until I began to have an immediate negative medical reaction. Because I have food allergies, I have epi pens and take **. So, I took protective measures to minimize an allergic reaction and am seeing a doctor today.

I placed an order and the establishment ended up canceling the order. I reached out to them and they told me a lady came in and stole the food, that the person who was actually supposed to pick up my order arrived shortly after the lady left with a bunch of orders. I reached out to Uber Eats to make a complaint about the stolen food. They said they blocked the person and when I asked if they can actually see who it was they blew me off. The restaurant did say this happens often with Uber Eats, so beware of using them. Apparently they hire anybody, both drivers and customer service.

Uber Eats has repeatedly charged me twice for the same order, refunding the first amount minus a small fee (around 4-5 cents). They claim the first charge is an estimate, and the second is the actual amount. For example, they might charge $15.95 initially and then $16 later, only to refund $15.95, keeping 5 cents. This has happened multiple times, and recently, I didn't receive a refund for the second charge at all. When I followed up, they told me to contact my bank. I don't understand why only Uber Eats does this and not other food delivery apps. As a student, every penny matters, and I’m very disappointed. I won’t use this app again.

Uber Eats consistently has on numerous occasions put 40% coupons in my promo tab to reel me in, then when I create an order it and attempt to checkout it disappears. I then call them about it and ask “Hey why is this happening?” Their answer on both occasions was “we reserve the right to cancel any promotion at will” which I understand but wouldn't promoting it to me then taking it away repeatedly be somewhere on the lines of bait and switch? Though their policy allows it I'm not sure if law does, I have contacted an attorney.

I have been arguing with AI bots for almost 7hrs. They fraudulently charged the wrong card. I was told to give them my new card info when the order arrived. I did & now they can’t reverse the charges anyway so I’ll be left with 5 bounced checks & hundreds in overdraft fees because they cannot correct a simple billing mistake. There is no way to speak to a human, they don’t exist. I have typed in the same info Repeatedly for hours now and I keep getting emails asking for the same info all over again.

I placed an order and not even 5 minutes later I realized the delivery address was wrong. Store wouldn't change address and the app wouldn't let me change the address. So I cancelled the order again within 5 minutes. I was still charged the full amount for the order. Also they charged my account again for a monthly membership that I know for sure I didnt sign up for. Can't speak to anyone and the chat representative just says no refund and ends the chat.

Ordered dinner through Uber Eats. Delivery driver shows up on time but with no food. That’s right he drove all the way to my home to tell me that he never picked up the order and that it was Uber Eat's fault. Not quite sure how that one worked but at the end of the day, I had no food and trying to get answers from Uber is like trying to pull teeth. They have a bunch of canned responses, but can’t help you do anything.

It I could give a lower score, I would. I tried to use Uber Eats for the first time and ordered a group meal valued at more than $200. Uber Eats sent my order to a same-name restaurant more than 100 miles away from where I was. I cancelled the order right away, but Uber Eats refused to refund. Their customer services did not want so solve any problem. Buyers be aware. Do not use!!!

The only reason I use them is for the 65% promo. They are way inferior to Grub Hub. Asked for a text. Nada. Asked for napkins, please. Nada. Grub Hub is very responsive. They keep you alerted by email and phone, always.

Used this app 4 or 5 times with no issues UNTIL first they stated FALSELY that my CC denied the charge - had to used another CC. There is NO WAY to speak with anyone about these situations and before I knew it, UBER EATS had unauthorized and fraudulent pending charges of over $150 dollars on my CC - forcing me to cancel my CC to avoid paying for FRAUDULENT and UNAUTHORIZED transactions… Be very careful with this APP - I will NEVER recommend to anyone - you need to monitor your charges constantly as even if you don’t use the app, you might be incurring charges and paying for someone else’s orders and it’s a “too bad” and “sucks to be you” careless attitude from them. I would give them a minus ZERO star….

Uber Eats screws over their drivers continuously. There is no way for a driver to know how much they'll actually be paid for a job prior to taking it. Uber shows an amount that's higher than what it may actually be. Uber took most of the money from a drop-off I did recently as they said I didn't complete it. Their GPS tracking, phone records, and conversation with the customer all show otherwise. A system glitch on their end prevented the ride from being "completed" on screen, so it wouldn't close it out.

Uber Eats is nothing but a headache failure after failure go and use another application with better service and better drivers where you don't have to wait for hours, and you get a better experience. Drivers want you to go and find your food in their vehicles? And act with such arrogance, no thanks.

Why did Uber Eats FALSELY indicate that the transaction was declined by my credit card company? When I called my credit card company, I was informed that NO transaction WHATSOEVER was declined. There is NO real person at Uber Eats to talk to in order to resolve the problem. I am NOT going to do business with Uber Eats.

The worst food pickup and delivery app ever. Do not download. Use DoorDash or GrubHub instead. Uber charges extra fees and rips off their customers. User experience also sucks and their customer service is rude and hangs up when you call them to try to resolve an issue. This has happened to me and people I know multiple times! If I could give zero stars I would.

I didn't get all my food and they didn't make it right. Won't ever order Uber Eats again. What a joke for a major company. If they keep taking like this it's not going to be good for the company just taking money.

HI, I ordered from Uber Eats today from Panera Bread. My total order came up to 53.00. I noticed it was taking a very long time to for the food, I checked the app. It said, "Your order was cancelled. Uber driver unable to contact you." I then proceed to the help support, they said, "He waited 8 minutes and attempted to contact you several times." I spoke to 4 agents, asked them to have the uber driver show proof he reached out, I submitted my call log. I don't have a missed or missed text. I asked to just have my food re-delivered. I then said why would you send me a message and say my order was cancelled and keep my money, no food, no credit, nothing. I live upstairs. The driver left the food on the side walk and took a picture. I asked for 1/2 credit. I also request a code for delivery so if the code wasn't given then the order should not have been delivered.

It's really annoying & frustration, how the system is taking forever to reply and at the end an auto reply will come up without understanding what is the real issue is, seriously guys just hire more people, you gain lots of money! I ordered through them to get grocery from Flink, I cancelled the order and the driver returned the items back in good condition, why the system is refusing to refund my money back???? Seriously what is going on here?

I have the most awful experience every time I use this service. The drivers steal your food and Uber gives you a hard time getting your money back. Drivers are rude and careless with the orders. I don’t recommend using this service. Also they give you one price but take another from your credit card and make you wait days to get an answer back. I give 2.

As a restaurant owner, I am extremely disappointed with the unresponsive and unhelpful support provided by UberEats. They have been unable to assist us via phone call and have failed to update our banking information, resulting in our payouts being held off for far too long. It has now been almost four to five months, and we are still unable to collect our earnings.

We are a restaurant here in Texas, fraudsters hacked into our Uber Eats account and rerouted payments that should have been going to our bank account to some bank in New York, the Piermont Bank. Uber says we are a victim of a phishing scam and cannot help us …. Piermont Bank claims they cannot freeze the account until we get a court order. Meanwhile we are out a substantial amount of money. We are a small disabled veteran owned business and this has put a strain on us. Uber Eats collected their money, but will do nothing to help us… Sad. What happened to customer service?

I'm extremely disappointed with my recent Uber Eats experience. I had to cancel my order because the delivery driver got lost and couldn't find my destination. Despite this being entirely the driver's fault, I was charged a cancellation fee. This is completely unacceptable. I shouldn't be penalized for a service failure on Uber Eats' part. I expect a refund for the cancellation fee and a review of this unfair policy. This experience has made me seriously reconsider using Uber Eats in the future.

I am extremely disappointed with my recent experience. I placed an order through Uber Eats and waited over an hour for my food to arrive, but it never did. To make matters worse, I tried to contact the restaurant directly, but couldn't get through to anyone. Reaching out to Uber Eats support was equally frustrating. Despite explaining my situation multiple times, their support team was unhelpful and did not provide any resolution. All I wanted was to enjoy a meal, but instead, I wasted my time and money. This kind of service is unacceptable. I expect a full refund for the order that never arrived and a more reliable support system in the future. I am deeply dissatisfied and will think twice before using Uber Eats again.

We never received our order and we charged an additional fee the following day, when reached out was dismissed time and time again and told that "by placing an order with us, you accept full responsibility for your order after it's been dropped off by the delivery person"...it was NEVER dropped off and the restaurant even contacted Uber Eats to confirm that it was still in fact at the restaurant! Told that since the driver said he delivered that was the end of it...even though the restaurant CONFIRMED it never even got picked up!

My boyfriend set up an Uber delivery from Nothing Bundt Cakes before he went on a cruise on July 11th. A delivery did come from Nothing Bundt Cakes but it had someone’s name on it that did not work at my job. I did not know he set this delivery up until Monday June 15th when he returned and asked me about the cake. I never received the cake. It was left with my job security guard. She said when she called Uber Eats she was told to just keep it since that person did not work there. My boyfriend paid 70.00 for a cake I never received and was told since it’s been 48 hours there’s nothing that can be done.

How is it that Uber eats is still in business when 96% of the reviews are 1 star. Anyway my experience with them on 7/12/24 was infuriating. The driver was up the road about mile from me when he got lost. When I spoke with him, I gave specific directions and a description of the house. I told him he just had to go another mile down the road. I even said I would wait outside for him. All he did was give me attitude and complain. He did not put any effort into finding my house. He also hung up on me and I could not get ahold of him when I called back. He ended up delivering to the wrong house. Terrible experience. Very incompetent and lazy driver. Uber eats is a joke!

I am a Uber merchant. I have a restaurant. Someone hijacked my account, account take As they call it, I must’ve got 100 calls on March 7 asking for a code then they stop calling me and they hijacked my account. Now Uber Eats does not want to take responsibility

Uber Eats refuses to refund me for an item I paid for that was not included in my order. I’ve made multiple attempts to get refunded and they continue to refuse even though I clearly told them I didn’t receive the item and sent in multiple photos of the order I received.

First time using this service. Ordered food at 1130am. Said it would be here by 130 at latest. At 120 they canceled my order. Refuse to compensate me, refuse to deliver the food, refuse to do anything. Avoid at all costs. I will be closing my account asap.

We use this service 2-3 times a week for restaurant delivery. Generally, the delivery drivers are cordial and well-intentioned. NOT SO, customer service chat AND phone agents. Recently, 3 occasions to order groceries… flat leaf parsley delivered instead of cilantro - we overlooked. Subsequently, BOGO sticker on chicken wings overlooked; customer service absurdly maintained that we should’ve ordered 2, despite not knowing about this promotion. By that reasoning, 2 of everything should be ordered each and every item and time AND sugared tea inadvertently delivered instead of no sugar. As far as grocery delivery is concerned, customer service policies are onerous — caveat emptor!

Orderd food today 7/2/24 from Applebee's for $146. Uber driver Wael picked up the food. He called me to tell Me he was lost, helped him with directions. Two hours later the food still didn't arrive. Wael the driver completed the order and said it was delivered. Uber said they will investigate the issue and get back to me within 7 business days. Horrible delivery services, never use this service again.

If I could rate the with a zero, or a negative value, I would. I recently had to go to Las Vegas to attend a convention. Whenever forced to go to Las Vegas, I order from my favorite Chicago pizzeria. On 6/11, I placed my order with Uber Eats, specifying that I want extra sauce, and that the pizza be cooked well done. The total order with tip was $41.57. When I received my pizza neither was done to order. I called the restaurant, spoke with the manager, and he said it was never communicated to him. He also said that they can only make the orders as communicated by Uber Eats, they cannot change anything. So, Uber Eats dropped the ball.

Uber is the biggest ripoff I’ve ever seen. I worked very hard for my money. I got two meals. The other day paid $64, only received one of the meals and they told me since the receipt on the bag matched the order that I get no refund that Much, they ripped me off $30 and there’s nothing I can do about it because the piece of paper sent with the bag said the same thing as their app so either the delivery person ate my food or something happened but I paid $64 for one meal - a cheeseburger, fries and Philly cheesesteak wraps, two of them. They were delicious, $64 delicious, never got nothing but a runaround. Zero help from support. I recommend no one service their trash.

Their cancellation is a scam. The restaurant cancelled my order after almost two hours but Uber Eats refused to refund!! So they took my money and no order! All with their extra fees, tax and service fees and yet they still want to rob!

Uber Eats will absolutely STEAL YOUR MONEY. I placed an order, and IMMEDIATELY realized that I had put the wrong delivery instructions. I canceled the order within SECONDS to attempt to reorder. The system cancelled immediately, but STILL CHARGED ME FULL PRICE FOR THE ORDER, claiming that was their policy. ZERO warning that the food would not be delivered AND they would keep the money!!! When I got on with their "support" to get it fixed, their support essentially said, "Oh well, you should be more careful next time. Nothing we can do." I'm currently disputing the charge with my credit card company, but I will NEVER use Uber Eats again, and VERY strongly recommend you don't either.

Thieves. The Uber Eats driver stole our food delivery. We tracked him / her / other on the app and watched as the driver sped north out of town, never to be seen again. I think I actually saw the tire burn-out marks on the app's map & some cartoon tire smoke trailing his path out of town. The restaurant confirmed our order was picked up. Contacted the driver (named Johnathon – a picture of a male) who said they never made the order. Second attempt at contact resulted in the same name, Johnathon, but a picture of a Spanish female with information in Spanish. Third attempt at contact showed a new, but different, picture but still named Johnathon. all the data implied that the driver (all of them) was driving a Toyota RAV 4. Something hinky about the same named account but three different pictures & two different languages. Literal first time using Uber Eats and definitely the last time.

Wish I could give it ZERO stars!! Worst customer service reps of any company I’ve ever had contact with and their delivery drivers are always late, NEVER read the delivery instructions and clearly don’t double check the orders bc every single time I’ve ordered something has been either flat out wrong or completely missing - it will suck up an easy hour of your life just to get them to give you an instant credit of the menu price but if you want to try and reorder the item they forgot it will always cost you extra money bc they don’t give you enough back to just have another order placed and delivered and you will be out of pocket at least an extra $5 not counting a driver tip and you’ll have to wait ANOTHER hour for it.

Uber Eats food, delivery steals money from its drivers! Customers have the absolute reduce the tip after it’s delivered and it happens all the time it’s actually considered stealing. Let me see if I can post some pictures.

I tried for 30 minutes to order from Uber Eats using 3 different browsers and kept getting kicked out. The stress of attempting to order from a failed and flawed software program is not worth the stress.

Just a bunch of thieves. I have had multiple issues with orders lately, missing items or just totally wrong. Been a customer for years for this and regular Uber. They refused to refund me and said my order actually was correct (how they decided this I'm unsure since they asked for no photos and can't personally see themselves that it's right) and that I "violated the refund policy" recently but simply asking for several refunds because THERE WERE SEVERAL PROBLEMS.

I don't care Uber Eats is a total rip off. I ordered something from Charleys Cheese steak and it was a buy one get one free. Mind you the sandwich I ordered was under $9. I added fries and a drinking and paid over 33 bucks in total 38 with a tip. So basically fries and a drink over 15 bucks plus other fees. I will be deleting the app very soon.

Do not order from Uber Eats. A restaurant phone was disconnected so I cancelled 2 minutes after ordering and I'm being charged full price for no food!! Nowhere did it say if you cancel they are still keeping the money or else I would have just accepted the way it came! Uber says it's in their policy but will not provide the proof. They just say we can't see it and that is the way it works "over there". Incompetent ** running this app!!

Items frequently missing from orders. You only receive credit back on first few but after that it's refused. I even had a text from their driver saying a location was out of an item and to request refund and sent the screenshot and was still denied. Support said I was being too picky. This has happened on multiple orders.

Don't bother with Uber Eats. After 3 months of fighting for a refund I was promised, I finally had a second rep say they'll be giving me my refund and now I'm just getting the run around again. Worst customer service.

I am housebound. I order delivery VERY often. I recently ordered from a local restaurant and did not receive an entire $20.00 entree. I asked for a refund. Uber Eats replied they could not process a refund for me. I was furious but eventually forgot about it. This happened again while I was traveling. I asked for a refund. This time I read why they would not process a refund. Because I report missing food too often. I suppose we should just keep our mouths shut when we miss a dinner we paid for—including service fees and tip. I realize things happen. Especially if you use delivery services several times a week. A company that does not honor its implied contract to deliver what you pay for should be investigated. Grubhub processes a refund immediately, no questions asked. DoorDash will even provide a credit for substandard service. I suggest you use either of those services.

The driver literally stole my entire order. He didn't respond to multiple messages about my order either. When I contacted support twice, they said it showed that he was there, but no photo. It's a hotel, the manager even checked the camera and nothing was delivered from anyone or anywhere for past 2 hours. Uber refuses to replace or anything. Refund my $120 order of pet food, collars, a toy, and treats for my dog.

Be Aware. If they have no driver available they will still charge you for your food. It happened to me today, I'm out $22.00 and no food. You can not reason with Uber Eats. I'll never use them again. They are not reliable.

I was charged the full amount by UberEats when I canceled my order within 45 seconds. $68.26. They claimed it was already processed but I confirmed it with the company 3x that they never received it at all.

Horrible company. They discriminate against disabled people. Orders never correct. If you complain nothing is corrected mostly. Drivers incompetent. Always missing orders of food. Not complete. Drivers don't follow instructions. Most don't read or speak English so they don't understand orders or request. Drivers are rude and some are sexual deviants. My daughters have had bad experience with people delivering food. Horrible company and customer service. I am in a wheelchair and very ill. They make it bad.

I purchased the wrong item through the Uber Eats app. When I made the first transaction I immediately canceled but was still charged. They have an authorization hold policy for all transactions to be held until I receive the item but they failed to reimburse me for the items I purchased. Instead, customer service told me since the food was being prepared when it wasn’t that I’m still responsible for paying for it. I’m allergic to spicy foods so that’s the reason I had to cancel the order.

So frustrating. I have used this service many times in the past year. As long as everything is perfect you are golden, but don’t have an issue you will be made to feel like a beggar, liar or thief. I have had mistakes made in the past and it is always drama-filled to get it identified and a solution found, but recently the camel's back was broken for good. I was out of state and used the app to order dinner for my granddaughter and myself. It turns out both dinners were made incorrectly. Two pasta dishes that were the wrong pasta and the wrong sauce. I message the app as soon as it arrived. I got the canned message stating they would reach back out in 24 hours. That didn’t happen so I messaged again.

I ordered us food through Uber Eats on mother's day. It was very expensive so I checked the restaurant's actual page and it was about $30 cheaper. I went to Uber to see if you could still cancel. I had just placed the order so I thought I would check. It allowed me to cancel. I assumed that it was okay if they allowed me to cancel my order. I never saw anything saying I would be charged or I would have never done it!! The next day I noticed that the charge was still on my bank account but it was pending. I figured oh okay it will drop off before posting.

I placed a lunch order for my company that should have been delivered by 1:15 p.m. However, when reviewing the app, the delivery time kept getting later and later until it was 1:45 p.m. I tried to reach out for some help, but the chat would actually respond as I was typing, cancel my order, and charge me the total price. All attempts to reach a reasonable conclusion went unresolved. Also, they do not provide a receipt for 24 hours. Order #**. If we had received the order and not paid, we would have been considered thieves. So, what does that make Uber Eats, who failed to deliver on time and provide adequate customer support?

The biggest scam in history, driver refused to follow directions. Dropped my order off somewhere random. Took me an hour to get a refund, waited 2 hours and they would not redeliver, back to Door Dash I go, at least they make up when they mess up. Uber Eats will be boycotted.

I drove Uber Eats for three years and am no longer driver due to not having a vehicle. My approach to driving was all about customer service, sometimes driving back to the restaurant if the order was wrong or a drink was missing. This would be off the clock. Now that I am a customer for the first time, I ordered a McDonald's meal a couple of days ago. Firstly, the driver was 30 minutes late with my order. Secondly, the order arrived with the label not sealed and inside the handled bag was an opened bag. The handled bag was opened enough where I would not need to remove any other labels to remove the meal and drink. I was able to stick my entire arm in the bag.

I received an incorrect order on April 17. I immediately sent a request for help with pictures of my order. I did not receive a reply from Uber until April 20. I responded within one hour of Uber Support's reply to me. However, I am now being told my order isn't eligible for adjustemt because it has been more than 48 hours. Uber didn't respond to me until 72 hours after my request. This delay in time is not my responsibility. I have supplied all information and responses in a timely manner. It is Uber Support that has delayed this issue. Then a supervisor changed the reason and said it is because of previous refunds to my account. So if they make multiple mistakes, the customer still has to pay.

I placed an order from Mod Fresh through Uber Eats. My order was 2- entree salads(1 Southwestern and 1 create your own, a cheesy bread and a dessert. I bundled this with an order from The Chicken Shanty. When my order arrived I discovered the Southwestern salad was a mini instead of an entree size and both salads had soggy, rotten lettuce. They were inedible so we threw them out and tried to resolve the issue by clicking on the Help button on the app. Which we discovered wasn't working, so I called Uber Eats customer support. The woman I talked with said she couldn't give me a refund for the cost of the salads which was $24.98. When I asked why she wouldn't give me a reason. I then asked for a supervisor and was told there was no supervisor there.

I placed a large order for a catered work luncheon. I placed it more than 24 hours in advance, and had confirmation, with charge of my credit card. Shortly before the arrival was set to arrive, I logged into the app to make sure it was on the way. I received a pop-up notification on the app that they were unable to fulfill the order. I was otherwise not notified by phone, email, or text.

Did you know Uber Eats gives the restaurant an option to switch your order over to a different location? I didn’t until Burger King decided they didn’t want to fulfill my order, it was just one large fry, and so they transfer it to a location 35-40 minutes away. Once I realized this change I contacted support and they were not only no help but so rude. Instead of letting me cancel my order and get a refund, they wanted to charged me $5 and some change to cancel my order… it’s just a large fry.

I canceled my order, but was given excuse after excuse for why they couldn't reverse the charges for me. I can't write all of it here. So I added photos. Time to find a different food delivery company.

I had ordered from Uber Eats $79 worth of food, for some reason the app put the wrong address even though my address is save on there. I tried correcting it but the app said I couldn't change the address and said I would have to cancel. So I did but no refund and the food I ordered went to someone else. Uber Eats refused to assist with this. So I'm out of $79. Total waste.

Placed an order for food delivery on 3/22/24 at a restaurant called Taqueria Moctezuma. My order was missing two entrees. I contacted Uber Eats customer service chat and the agent told me my order was not eligible for a refund and refused to get me in touch with a supervisor or assist in any way. This company only allows customer contact via email or chat, however I googled a customer service phone number and reached a live agent. When speaking to the agent over the phone, I was again I formed my order and “account” weren’t eligible for a refund. They refused to tell me what was wrong with my account and refused to issue a refund. I was scammed out of over $30 in food by this company and no one would help me.

0 star experience. Ordered food at 5:55, delivery driver arrived at 7:45 with my burrito. Two hours??? Who has time to wait two hours to eat?? I would’ve walked my ** over to the closest restaurant but I’m not feeling well. Asked for contactless delivery - wrote out detailed instructions where you have to enter through a large iron gate. Delivery driver did not understand and when he called me I could not understand what he was saying. Tried going outside twice to meet him and he was nowhere to be seen. Asked for a refund through the help chat and I was DENIED. Scammers. Literally do not use any app delivery service, they’re all the same and rip off restaurants and customers and prices are always super inflated.

Order from Uber Eats and realize when my order was processing that it had an item I could not eat. Cancelled the order and it charged me without warning that I would be charged. It went ahead and charged my card. Called customer support and refuse to give me refund

DO NOT USE USE UBER EATS!!! Customers have no opportunity to speak to a live person to resolve issues. Via Uber Eats app Bot chats, they refuse to refund a $136.71 order. It was placed 3/29/24 and immediately cancelled after entering it in error. The merchant acknowledged the cancellation and contacted Uber Eats on my behalf to ensure the refund is processed. Uber stated to the merchant that it a was glitch in the software and they would process a refund in 24 hours and send a confirmation email. No refund was processed. They refused to speak with me when I contacted them on the merchant help line.

IF I could leave a one star review I would, they cancelled my order over $2.00 charge because the restaurant went up in prices that did not reflect on Uber Eats. We waited over an hour for our food then they cancelled it.

The worst! Left our food in the middle of a street, somewhere??? Took a pic, and we walked everywhere and couldn't find it, called, but they would not answer. This was back 2-17-24 and we are still waiting for our refund of $63.17 after 5 attempts reaching out to customer service! We cannot find a number to call and talk to a person to settle the matter. Uber Eats stole $63.17 from us. Absolute scam! DO NOT USE THIS COMPANY.

They never provide you a refund for ANY reason. No way to contact them. It's just a gambling to place an order and hope it arrives. I recently placed an order. It never arrived and I contacted them by messaging which is the only way to hope that you see a reply and they said they cannot provide refund at all.

I attempted to order some food through Uber Eats, but after clicking the Email link to track my order it said 'Order canceled' for some reason, even though I didn't cancel anything.... So, I attempted to find out why by logging into my Uber account, but it would not accept my password (SHOCK). So then I tried their so-called "Chat Support" and after explaining my issue I was told that it would be transferred to someone more appropriate to assist me, then told to stay with me. Unfortunately, the message said they would 'do their best to respond within 6 to 12 hours' so just sitting there in chat for half a day was unrealistic and I was provided no "Support" whatsoever in the end. I do not understand how a company this bad could still be in business!!

Can I give a negative number of stars? I just waited 2 hours for a meal that never arrived. They insult me with a $10 credit after I said that I would never use Uber again! Sorry but somewhere within 2 hours they should have been able to tell me that my order was going to have to be canceled!

Why is your whole order wrong?: I ordered an Asiago Bagel with plain shmear, not Plain Bagel. I got Plain Bagel instead. I want my money back period!! I paid $10.19 and Uber Eats only gave me back $0.69 cents, what an insult!! This is very insulting. The customer service said to me, I am getting refunded $0.68 cents to my Uber Cash in my account. It is still insulting. Uber Eats don't deserve any star rating from me. This is my first time ordering food from Uber Eats to deliver my food. I will tell everyone that you guys don't have any class, guess what I already told a lot of people from my work and I will tell more!! I am not a very satisfied Uber eats customer period. Carol

The first incident happened. I had two $5 off promo coupons in my account. I called to order food. The promo didn't work. I called Uber. (I cannot stand their foreign customer serv rep. They are so rude.) They swore up and down I didn't have the promos even though I looked at them in my acct for 3 wks. She said, "I'll give you $5 credit," and hung up on me. She never did. Calling these people to get any help is like calling Jesus waiting for a reply. You will go crazy trying to get someone to call you back or to speak to a manager. But I went to look back into my acct after speaking to a rep and they were gone. The two $5 promo that I saw in my account for 3 wks are now gone. How? Uber lied and said that they can't delete anything out if people's acct. LIEESSS.

I would give zero stars if possible because I've never been able to complete an order with Uber Eats. For the second time, Uber Eats has inexplicably blocked my valid, usable credit card which has a large available balance, for no reason. I contacted their "support", only to be told they had no idea what the problem was and they would have to contact me by email in 48 hours because they were unable to figure the problem out online. Really??? You're an online company!!! Meanwhile, I have to once again go to my bank and undo their mess-up. I thought the first time it happened to me that it might have been confusion caused after Hurricane Ian. But, no. They have no excuse this time. I will never use them again and I would advise everyone else to avoid them as well.

I had place an order for food at a location and quickly realized it was the wrong store so I cancelled the order. Uber confirms the order is cancelled. I then place the order at the correct store and get me food. My credit card comes and the cancelled order is on my bill so I proceed to call and they tell me it doesn't matter. They will not credit my card even tho the order was cancelled and I never got the food and Uber never stated that I would have to pay for the entire order if it was cancelled. This is horrific. Spoke with a supervisor and tells me there are no refunds. This is not right. Someone needs to do something!

My delivery went from 30-55 minutes. Then it went to 2 hours. Then customer service told they have until 9:45 to get my delivery. It 4:45. What's the point of delivery time? That's forcing to prioritize orders to the customers they think are least important. That's not good business Uber!!!

Strange $11.50 rails charge on my Uber eats order. What's that's for? $40 meal turned into $57?? Naturally no one responded to chat. It's 930am EST so call center must be closed in the Philippines, right?