Uber Eats Reviews

If 0 were an option to rate Uber Eats, I would have chosen it. After noting a food allergy in my delivery and requesting a substitute (chicken), I was delivered food with the item in it that I was allergic to. I unknowingly ate the food and didn't realize it until I began to have an immediate negative medical reaction. Because I have food allergies, I have epi pens and take **. So, I took protective measures to minimize an allergic reaction and am seeing a doctor today.

I placed an order and the establishment ended up canceling the order. I reached out to them and they told me a lady came in and stole the food, that the person who was actually supposed to pick up my order arrived shortly after the lady left with a bunch of orders. I reached out to Uber Eats to make a complaint about the stolen food. They said they blocked the person and when I asked if they can actually see who it was they blew me off. The restaurant did say this happens often with Uber Eats, so beware of using them. Apparently they hire anybody, both drivers and customer service.

Uber Eats has repeatedly charged me twice for the same order, refunding the first amount minus a small fee (around 4-5 cents). They claim the first charge is an estimate, and the second is the actual amount. For example, they might charge $15.95 initially and then $16 later, only to refund $15.95, keeping 5 cents. This has happened multiple times, and recently, I didn't receive a refund for the second charge at all. When I followed up, they told me to contact my bank. I don't understand why only Uber Eats does this and not other food delivery apps. As a student, every penny matters, and I’m very disappointed. I won’t use this app again.

Uber Eats consistently has on numerous occasions put 40% coupons in my promo tab to reel me in, then when I create an order it and attempt to checkout it disappears. I then call them about it and ask “Hey why is this happening?” Their answer on both occasions was “we reserve the right to cancel any promotion at will” which I understand but wouldn't promoting it to me then taking it away repeatedly be somewhere on the lines of bait and switch? Though their policy allows it I'm not sure if law does, I have contacted an attorney.

I have been arguing with AI bots for almost 7hrs. They fraudulently charged the wrong card. I was told to give them my new card info when the order arrived. I did & now they can’t reverse the charges anyway so I’ll be left with 5 bounced checks & hundreds in overdraft fees because they cannot correct a simple billing mistake. There is no way to speak to a human, they don’t exist. I have typed in the same info Repeatedly for hours now and I keep getting emails asking for the same info all over again.

I placed an order and not even 5 minutes later I realized the delivery address was wrong. Store wouldn't change address and the app wouldn't let me change the address. So I cancelled the order again within 5 minutes. I was still charged the full amount for the order. Also they charged my account again for a monthly membership that I know for sure I didnt sign up for. Can't speak to anyone and the chat representative just says no refund and ends the chat.

Ordered dinner through Uber Eats. Delivery driver shows up on time but with no food. That’s right he drove all the way to my home to tell me that he never picked up the order and that it was Uber Eat's fault. Not quite sure how that one worked but at the end of the day, I had no food and trying to get answers from Uber is like trying to pull teeth. They have a bunch of canned responses, but can’t help you do anything.

It I could give a lower score, I would. I tried to use Uber Eats for the first time and ordered a group meal valued at more than $200. Uber Eats sent my order to a same-name restaurant more than 100 miles away from where I was. I cancelled the order right away, but Uber Eats refused to refund. Their customer services did not want so solve any problem. Buyers be aware. Do not use!!!

The only reason I use them is for the 65% promo. They are way inferior to Grub Hub. Asked for a text. Nada. Asked for napkins, please. Nada. Grub Hub is very responsive. They keep you alerted by email and phone, always.

Used this app 4 or 5 times with no issues UNTIL first they stated FALSELY that my CC denied the charge - had to used another CC. There is NO WAY to speak with anyone about these situations and before I knew it, UBER EATS had unauthorized and fraudulent pending charges of over $150 dollars on my CC - forcing me to cancel my CC to avoid paying for FRAUDULENT and UNAUTHORIZED transactions… Be very careful with this APP - I will NEVER recommend to anyone - you need to monitor your charges constantly as even if you don’t use the app, you might be incurring charges and paying for someone else’s orders and it’s a “too bad” and “sucks to be you” careless attitude from them. I would give them a minus ZERO star….

Uber Eats screws over their drivers continuously. There is no way for a driver to know how much they'll actually be paid for a job prior to taking it. Uber shows an amount that's higher than what it may actually be. Uber took most of the money from a drop-off I did recently as they said I didn't complete it. Their GPS tracking, phone records, and conversation with the customer all show otherwise. A system glitch on their end prevented the ride from being "completed" on screen, so it wouldn't close it out.

Uber Eats is nothing but a headache failure after failure go and use another application with better service and better drivers where you don't have to wait for hours, and you get a better experience. Drivers want you to go and find your food in their vehicles? And act with such arrogance, no thanks.

Why did Uber Eats FALSELY indicate that the transaction was declined by my credit card company? When I called my credit card company, I was informed that NO transaction WHATSOEVER was declined. There is NO real person at Uber Eats to talk to in order to resolve the problem. I am NOT going to do business with Uber Eats.

The worst food pickup and delivery app ever. Do not download. Use DoorDash or GrubHub instead. Uber charges extra fees and rips off their customers. User experience also sucks and their customer service is rude and hangs up when you call them to try to resolve an issue. This has happened to me and people I know multiple times! If I could give zero stars I would.

I didn't get all my food and they didn't make it right. Won't ever order Uber Eats again. What a joke for a major company. If they keep taking like this it's not going to be good for the company just taking money.

HI, I ordered from Uber Eats today from Panera Bread. My total order came up to 53.00. I noticed it was taking a very long time to for the food, I checked the app. It said, "Your order was cancelled. Uber driver unable to contact you." I then proceed to the help support, they said, "He waited 8 minutes and attempted to contact you several times." I spoke to 4 agents, asked them to have the uber driver show proof he reached out, I submitted my call log. I don't have a missed or missed text. I asked to just have my food re-delivered. I then said why would you send me a message and say my order was cancelled and keep my money, no food, no credit, nothing. I live upstairs. The driver left the food on the side walk and took a picture. I asked for 1/2 credit. I also request a code for delivery so if the code wasn't given then the order should not have been delivered.

It's really annoying & frustration, how the system is taking forever to reply and at the end an auto reply will come up without understanding what is the real issue is, seriously guys just hire more people, you gain lots of money! I ordered through them to get grocery from Flink, I cancelled the order and the driver returned the items back in good condition, why the system is refusing to refund my money back???? Seriously what is going on here?

I have the most awful experience every time I use this service. The drivers steal your food and Uber gives you a hard time getting your money back. Drivers are rude and careless with the orders. I don’t recommend using this service. Also they give you one price but take another from your credit card and make you wait days to get an answer back. I give 2.

As a restaurant owner, I am extremely disappointed with the unresponsive and unhelpful support provided by UberEats. They have been unable to assist us via phone call and have failed to update our banking information, resulting in our payouts being held off for far too long. It has now been almost four to five months, and we are still unable to collect our earnings.

We are a restaurant here in Texas, fraudsters hacked into our Uber Eats account and rerouted payments that should have been going to our bank account to some bank in New York, the Piermont Bank. Uber says we are a victim of a phishing scam and cannot help us …. Piermont Bank claims they cannot freeze the account until we get a court order. Meanwhile we are out a substantial amount of money. We are a small disabled veteran owned business and this has put a strain on us. Uber Eats collected their money, but will do nothing to help us… Sad. What happened to customer service?

I'm extremely disappointed with my recent Uber Eats experience. I had to cancel my order because the delivery driver got lost and couldn't find my destination. Despite this being entirely the driver's fault, I was charged a cancellation fee. This is completely unacceptable. I shouldn't be penalized for a service failure on Uber Eats' part. I expect a refund for the cancellation fee and a review of this unfair policy. This experience has made me seriously reconsider using Uber Eats in the future.

I am extremely disappointed with my recent experience. I placed an order through Uber Eats and waited over an hour for my food to arrive, but it never did. To make matters worse, I tried to contact the restaurant directly, but couldn't get through to anyone. Reaching out to Uber Eats support was equally frustrating. Despite explaining my situation multiple times, their support team was unhelpful and did not provide any resolution. All I wanted was to enjoy a meal, but instead, I wasted my time and money. This kind of service is unacceptable. I expect a full refund for the order that never arrived and a more reliable support system in the future. I am deeply dissatisfied and will think twice before using Uber Eats again.

We never received our order and we charged an additional fee the following day, when reached out was dismissed time and time again and told that "by placing an order with us, you accept full responsibility for your order after it's been dropped off by the delivery person"...it was NEVER dropped off and the restaurant even contacted Uber Eats to confirm that it was still in fact at the restaurant! Told that since the driver said he delivered that was the end of it...even though the restaurant CONFIRMED it never even got picked up!

My boyfriend set up an Uber delivery from Nothing Bundt Cakes before he went on a cruise on July 11th. A delivery did come from Nothing Bundt Cakes but it had someone’s name on it that did not work at my job. I did not know he set this delivery up until Monday June 15th when he returned and asked me about the cake. I never received the cake. It was left with my job security guard. She said when she called Uber Eats she was told to just keep it since that person did not work there. My boyfriend paid 70.00 for a cake I never received and was told since it’s been 48 hours there’s nothing that can be done.

How is it that Uber eats is still in business when 96% of the reviews are 1 star. Anyway my experience with them on 7/12/24 was infuriating. The driver was up the road about mile from me when he got lost. When I spoke with him, I gave specific directions and a description of the house. I told him he just had to go another mile down the road. I even said I would wait outside for him. All he did was give me attitude and complain. He did not put any effort into finding my house. He also hung up on me and I could not get ahold of him when I called back. He ended up delivering to the wrong house. Terrible experience. Very incompetent and lazy driver. Uber eats is a joke!

I am a Uber merchant. I have a restaurant. Someone hijacked my account, account take As they call it, I must’ve got 100 calls on March 7 asking for a code then they stop calling me and they hijacked my account. Now Uber Eats does not want to take responsibility

Uber Eats refuses to refund me for an item I paid for that was not included in my order. I’ve made multiple attempts to get refunded and they continue to refuse even though I clearly told them I didn’t receive the item and sent in multiple photos of the order I received.

First time using this service. Ordered food at 1130am. Said it would be here by 130 at latest. At 120 they canceled my order. Refuse to compensate me, refuse to deliver the food, refuse to do anything. Avoid at all costs. I will be closing my account asap.

We use this service 2-3 times a week for restaurant delivery. Generally, the delivery drivers are cordial and well-intentioned. NOT SO, customer service chat AND phone agents. Recently, 3 occasions to order groceries… flat leaf parsley delivered instead of cilantro - we overlooked. Subsequently, BOGO sticker on chicken wings overlooked; customer service absurdly maintained that we should’ve ordered 2, despite not knowing about this promotion. By that reasoning, 2 of everything should be ordered each and every item and time AND sugared tea inadvertently delivered instead of no sugar. As far as grocery delivery is concerned, customer service policies are onerous — caveat emptor!

Orderd food today 7/2/24 from Applebee's for $146. Uber driver Wael picked up the food. He called me to tell Me he was lost, helped him with directions. Two hours later the food still didn't arrive. Wael the driver completed the order and said it was delivered. Uber said they will investigate the issue and get back to me within 7 business days. Horrible delivery services, never use this service again.

If I could rate the with a zero, or a negative value, I would. I recently had to go to Las Vegas to attend a convention. Whenever forced to go to Las Vegas, I order from my favorite Chicago pizzeria. On 6/11, I placed my order with Uber Eats, specifying that I want extra sauce, and that the pizza be cooked well done. The total order with tip was $41.57. When I received my pizza neither was done to order. I called the restaurant, spoke with the manager, and he said it was never communicated to him. He also said that they can only make the orders as communicated by Uber Eats, they cannot change anything. So, Uber Eats dropped the ball.

Uber is the biggest ripoff I’ve ever seen. I worked very hard for my money. I got two meals. The other day paid $64, only received one of the meals and they told me since the receipt on the bag matched the order that I get no refund that Much, they ripped me off $30 and there’s nothing I can do about it because the piece of paper sent with the bag said the same thing as their app so either the delivery person ate my food or something happened but I paid $64 for one meal - a cheeseburger, fries and Philly cheesesteak wraps, two of them. They were delicious, $64 delicious, never got nothing but a runaround. Zero help from support. I recommend no one service their trash.

Their cancellation is a scam. The restaurant cancelled my order after almost two hours but Uber Eats refused to refund!! So they took my money and no order! All with their extra fees, tax and service fees and yet they still want to rob!

Uber Eats will absolutely STEAL YOUR MONEY. I placed an order, and IMMEDIATELY realized that I had put the wrong delivery instructions. I canceled the order within SECONDS to attempt to reorder. The system cancelled immediately, but STILL CHARGED ME FULL PRICE FOR THE ORDER, claiming that was their policy. ZERO warning that the food would not be delivered AND they would keep the money!!! When I got on with their "support" to get it fixed, their support essentially said, "Oh well, you should be more careful next time. Nothing we can do." I'm currently disputing the charge with my credit card company, but I will NEVER use Uber Eats again, and VERY strongly recommend you don't either.

Thieves. The Uber Eats driver stole our food delivery. We tracked him / her / other on the app and watched as the driver sped north out of town, never to be seen again. I think I actually saw the tire burn-out marks on the app's map & some cartoon tire smoke trailing his path out of town. The restaurant confirmed our order was picked up. Contacted the driver (named Johnathon – a picture of a male) who said they never made the order. Second attempt at contact resulted in the same name, Johnathon, but a picture of a Spanish female with information in Spanish. Third attempt at contact showed a new, but different, picture but still named Johnathon. all the data implied that the driver (all of them) was driving a Toyota RAV 4. Something hinky about the same named account but three different pictures & two different languages. Literal first time using Uber Eats and definitely the last time.

Wish I could give it ZERO stars!! Worst customer service reps of any company I’ve ever had contact with and their delivery drivers are always late, NEVER read the delivery instructions and clearly don’t double check the orders bc every single time I’ve ordered something has been either flat out wrong or completely missing - it will suck up an easy hour of your life just to get them to give you an instant credit of the menu price but if you want to try and reorder the item they forgot it will always cost you extra money bc they don’t give you enough back to just have another order placed and delivered and you will be out of pocket at least an extra $5 not counting a driver tip and you’ll have to wait ANOTHER hour for it.

Uber Eats food, delivery steals money from its drivers! Customers have the absolute reduce the tip after it’s delivered and it happens all the time it’s actually considered stealing. Let me see if I can post some pictures.

I tried for 30 minutes to order from Uber Eats using 3 different browsers and kept getting kicked out. The stress of attempting to order from a failed and flawed software program is not worth the stress.

Just a bunch of thieves. I have had multiple issues with orders lately, missing items or just totally wrong. Been a customer for years for this and regular Uber. They refused to refund me and said my order actually was correct (how they decided this I'm unsure since they asked for no photos and can't personally see themselves that it's right) and that I "violated the refund policy" recently but simply asking for several refunds because THERE WERE SEVERAL PROBLEMS.

I don't care Uber Eats is a total rip off. I ordered something from Charleys Cheese steak and it was a buy one get one free. Mind you the sandwich I ordered was under $9. I added fries and a drinking and paid over 33 bucks in total 38 with a tip. So basically fries and a drink over 15 bucks plus other fees. I will be deleting the app very soon.

Do not order from Uber Eats. A restaurant phone was disconnected so I cancelled 2 minutes after ordering and I'm being charged full price for no food!! Nowhere did it say if you cancel they are still keeping the money or else I would have just accepted the way it came! Uber says it's in their policy but will not provide the proof. They just say we can't see it and that is the way it works "over there". Incompetent ** running this app!!

Items frequently missing from orders. You only receive credit back on first few but after that it's refused. I even had a text from their driver saying a location was out of an item and to request refund and sent the screenshot and was still denied. Support said I was being too picky. This has happened on multiple orders.

Don't bother with Uber Eats. After 3 months of fighting for a refund I was promised, I finally had a second rep say they'll be giving me my refund and now I'm just getting the run around again. Worst customer service.

I am housebound. I order delivery VERY often. I recently ordered from a local restaurant and did not receive an entire $20.00 entree. I asked for a refund. Uber Eats replied they could not process a refund for me. I was furious but eventually forgot about it. This happened again while I was traveling. I asked for a refund. This time I read why they would not process a refund. Because I report missing food too often. I suppose we should just keep our mouths shut when we miss a dinner we paid for—including service fees and tip. I realize things happen. Especially if you use delivery services several times a week. A company that does not honor its implied contract to deliver what you pay for should be investigated. Grubhub processes a refund immediately, no questions asked. DoorDash will even provide a credit for substandard service. I suggest you use either of those services.

The driver literally stole my entire order. He didn't respond to multiple messages about my order either. When I contacted support twice, they said it showed that he was there, but no photo. It's a hotel, the manager even checked the camera and nothing was delivered from anyone or anywhere for past 2 hours. Uber refuses to replace or anything. Refund my $120 order of pet food, collars, a toy, and treats for my dog.

Be Aware. If they have no driver available they will still charge you for your food. It happened to me today, I'm out $22.00 and no food. You can not reason with Uber Eats. I'll never use them again. They are not reliable.

I was charged the full amount by UberEats when I canceled my order within 45 seconds. $68.26. They claimed it was already processed but I confirmed it with the company 3x that they never received it at all.

Horrible company. They discriminate against disabled people. Orders never correct. If you complain nothing is corrected mostly. Drivers incompetent. Always missing orders of food. Not complete. Drivers don't follow instructions. Most don't read or speak English so they don't understand orders or request. Drivers are rude and some are sexual deviants. My daughters have had bad experience with people delivering food. Horrible company and customer service. I am in a wheelchair and very ill. They make it bad.

I purchased the wrong item through the Uber Eats app. When I made the first transaction I immediately canceled but was still charged. They have an authorization hold policy for all transactions to be held until I receive the item but they failed to reimburse me for the items I purchased. Instead, customer service told me since the food was being prepared when it wasn’t that I’m still responsible for paying for it. I’m allergic to spicy foods so that’s the reason I had to cancel the order.

So frustrating. I have used this service many times in the past year. As long as everything is perfect you are golden, but don’t have an issue you will be made to feel like a beggar, liar or thief. I have had mistakes made in the past and it is always drama-filled to get it identified and a solution found, but recently the camel's back was broken for good. I was out of state and used the app to order dinner for my granddaughter and myself. It turns out both dinners were made incorrectly. Two pasta dishes that were the wrong pasta and the wrong sauce. I message the app as soon as it arrived. I got the canned message stating they would reach back out in 24 hours. That didn’t happen so I messaged again.

I ordered us food through Uber Eats on mother's day. It was very expensive so I checked the restaurant's actual page and it was about $30 cheaper. I went to Uber to see if you could still cancel. I had just placed the order so I thought I would check. It allowed me to cancel. I assumed that it was okay if they allowed me to cancel my order. I never saw anything saying I would be charged or I would have never done it!! The next day I noticed that the charge was still on my bank account but it was pending. I figured oh okay it will drop off before posting.

I placed a lunch order for my company that should have been delivered by 1:15 p.m. However, when reviewing the app, the delivery time kept getting later and later until it was 1:45 p.m. I tried to reach out for some help, but the chat would actually respond as I was typing, cancel my order, and charge me the total price. All attempts to reach a reasonable conclusion went unresolved. Also, they do not provide a receipt for 24 hours. Order #**. If we had received the order and not paid, we would have been considered thieves. So, what does that make Uber Eats, who failed to deliver on time and provide adequate customer support?

The biggest scam in history, driver refused to follow directions. Dropped my order off somewhere random. Took me an hour to get a refund, waited 2 hours and they would not redeliver, back to Door Dash I go, at least they make up when they mess up. Uber Eats will be boycotted.

I drove Uber Eats for three years and am no longer driver due to not having a vehicle. My approach to driving was all about customer service, sometimes driving back to the restaurant if the order was wrong or a drink was missing. This would be off the clock. Now that I am a customer for the first time, I ordered a McDonald's meal a couple of days ago. Firstly, the driver was 30 minutes late with my order. Secondly, the order arrived with the label not sealed and inside the handled bag was an opened bag. The handled bag was opened enough where I would not need to remove any other labels to remove the meal and drink. I was able to stick my entire arm in the bag.

I received an incorrect order on April 17. I immediately sent a request for help with pictures of my order. I did not receive a reply from Uber until April 20. I responded within one hour of Uber Support's reply to me. However, I am now being told my order isn't eligible for adjustemt because it has been more than 48 hours. Uber didn't respond to me until 72 hours after my request. This delay in time is not my responsibility. I have supplied all information and responses in a timely manner. It is Uber Support that has delayed this issue. Then a supervisor changed the reason and said it is because of previous refunds to my account. So if they make multiple mistakes, the customer still has to pay.

I placed an order from Mod Fresh through Uber Eats. My order was 2- entree salads(1 Southwestern and 1 create your own, a cheesy bread and a dessert. I bundled this with an order from The Chicken Shanty. When my order arrived I discovered the Southwestern salad was a mini instead of an entree size and both salads had soggy, rotten lettuce. They were inedible so we threw them out and tried to resolve the issue by clicking on the Help button on the app. Which we discovered wasn't working, so I called Uber Eats customer support. The woman I talked with said she couldn't give me a refund for the cost of the salads which was $24.98. When I asked why she wouldn't give me a reason. I then asked for a supervisor and was told there was no supervisor there.

I placed a large order for a catered work luncheon. I placed it more than 24 hours in advance, and had confirmation, with charge of my credit card. Shortly before the arrival was set to arrive, I logged into the app to make sure it was on the way. I received a pop-up notification on the app that they were unable to fulfill the order. I was otherwise not notified by phone, email, or text.

Did you know Uber Eats gives the restaurant an option to switch your order over to a different location? I didn’t until Burger King decided they didn’t want to fulfill my order, it was just one large fry, and so they transfer it to a location 35-40 minutes away. Once I realized this change I contacted support and they were not only no help but so rude. Instead of letting me cancel my order and get a refund, they wanted to charged me $5 and some change to cancel my order… it’s just a large fry.

I canceled my order, but was given excuse after excuse for why they couldn't reverse the charges for me. I can't write all of it here. So I added photos. Time to find a different food delivery company.

I had ordered from Uber Eats $79 worth of food, for some reason the app put the wrong address even though my address is save on there. I tried correcting it but the app said I couldn't change the address and said I would have to cancel. So I did but no refund and the food I ordered went to someone else. Uber Eats refused to assist with this. So I'm out of $79. Total waste.

Placed an order for food delivery on 3/22/24 at a restaurant called Taqueria Moctezuma. My order was missing two entrees. I contacted Uber Eats customer service chat and the agent told me my order was not eligible for a refund and refused to get me in touch with a supervisor or assist in any way. This company only allows customer contact via email or chat, however I googled a customer service phone number and reached a live agent. When speaking to the agent over the phone, I was again I formed my order and “account” weren’t eligible for a refund. They refused to tell me what was wrong with my account and refused to issue a refund. I was scammed out of over $30 in food by this company and no one would help me.

0 star experience. Ordered food at 5:55, delivery driver arrived at 7:45 with my burrito. Two hours??? Who has time to wait two hours to eat?? I would’ve walked my ** over to the closest restaurant but I’m not feeling well. Asked for contactless delivery - wrote out detailed instructions where you have to enter through a large iron gate. Delivery driver did not understand and when he called me I could not understand what he was saying. Tried going outside twice to meet him and he was nowhere to be seen. Asked for a refund through the help chat and I was DENIED. Scammers. Literally do not use any app delivery service, they’re all the same and rip off restaurants and customers and prices are always super inflated.

Order from Uber Eats and realize when my order was processing that it had an item I could not eat. Cancelled the order and it charged me without warning that I would be charged. It went ahead and charged my card. Called customer support and refuse to give me refund

DO NOT USE USE UBER EATS!!! Customers have no opportunity to speak to a live person to resolve issues. Via Uber Eats app Bot chats, they refuse to refund a $136.71 order. It was placed 3/29/24 and immediately cancelled after entering it in error. The merchant acknowledged the cancellation and contacted Uber Eats on my behalf to ensure the refund is processed. Uber stated to the merchant that it a was glitch in the software and they would process a refund in 24 hours and send a confirmation email. No refund was processed. They refused to speak with me when I contacted them on the merchant help line.

IF I could leave a one star review I would, they cancelled my order over $2.00 charge because the restaurant went up in prices that did not reflect on Uber Eats. We waited over an hour for our food then they cancelled it.

The worst! Left our food in the middle of a street, somewhere??? Took a pic, and we walked everywhere and couldn't find it, called, but they would not answer. This was back 2-17-24 and we are still waiting for our refund of $63.17 after 5 attempts reaching out to customer service! We cannot find a number to call and talk to a person to settle the matter. Uber Eats stole $63.17 from us. Absolute scam! DO NOT USE THIS COMPANY.

They never provide you a refund for ANY reason. No way to contact them. It's just a gambling to place an order and hope it arrives. I recently placed an order. It never arrived and I contacted them by messaging which is the only way to hope that you see a reply and they said they cannot provide refund at all.

I attempted to order some food through Uber Eats, but after clicking the Email link to track my order it said 'Order canceled' for some reason, even though I didn't cancel anything.... So, I attempted to find out why by logging into my Uber account, but it would not accept my password (SHOCK). So then I tried their so-called "Chat Support" and after explaining my issue I was told that it would be transferred to someone more appropriate to assist me, then told to stay with me. Unfortunately, the message said they would 'do their best to respond within 6 to 12 hours' so just sitting there in chat for half a day was unrealistic and I was provided no "Support" whatsoever in the end. I do not understand how a company this bad could still be in business!!

Can I give a negative number of stars? I just waited 2 hours for a meal that never arrived. They insult me with a $10 credit after I said that I would never use Uber again! Sorry but somewhere within 2 hours they should have been able to tell me that my order was going to have to be canceled!

Why is your whole order wrong?: I ordered an Asiago Bagel with plain shmear, not Plain Bagel. I got Plain Bagel instead. I want my money back period!! I paid $10.19 and Uber Eats only gave me back $0.69 cents, what an insult!! This is very insulting. The customer service said to me, I am getting refunded $0.68 cents to my Uber Cash in my account. It is still insulting. Uber Eats don't deserve any star rating from me. This is my first time ordering food from Uber Eats to deliver my food. I will tell everyone that you guys don't have any class, guess what I already told a lot of people from my work and I will tell more!! I am not a very satisfied Uber eats customer period. Carol

The first incident happened. I had two $5 off promo coupons in my account. I called to order food. The promo didn't work. I called Uber. (I cannot stand their foreign customer serv rep. They are so rude.) They swore up and down I didn't have the promos even though I looked at them in my acct for 3 wks. She said, "I'll give you $5 credit," and hung up on me. She never did. Calling these people to get any help is like calling Jesus waiting for a reply. You will go crazy trying to get someone to call you back or to speak to a manager. But I went to look back into my acct after speaking to a rep and they were gone. The two $5 promo that I saw in my account for 3 wks are now gone. How? Uber lied and said that they can't delete anything out if people's acct. LIEESSS.

I would give zero stars if possible because I've never been able to complete an order with Uber Eats. For the second time, Uber Eats has inexplicably blocked my valid, usable credit card which has a large available balance, for no reason. I contacted their "support", only to be told they had no idea what the problem was and they would have to contact me by email in 48 hours because they were unable to figure the problem out online. Really??? You're an online company!!! Meanwhile, I have to once again go to my bank and undo their mess-up. I thought the first time it happened to me that it might have been confusion caused after Hurricane Ian. But, no. They have no excuse this time. I will never use them again and I would advise everyone else to avoid them as well.

I had place an order for food at a location and quickly realized it was the wrong store so I cancelled the order. Uber confirms the order is cancelled. I then place the order at the correct store and get me food. My credit card comes and the cancelled order is on my bill so I proceed to call and they tell me it doesn't matter. They will not credit my card even tho the order was cancelled and I never got the food and Uber never stated that I would have to pay for the entire order if it was cancelled. This is horrific. Spoke with a supervisor and tells me there are no refunds. This is not right. Someone needs to do something!

My delivery went from 30-55 minutes. Then it went to 2 hours. Then customer service told they have until 9:45 to get my delivery. It 4:45. What's the point of delivery time? That's forcing to prioritize orders to the customers they think are least important. That's not good business Uber!!!

Strange $11.50 rails charge on my Uber eats order. What's that's for? $40 meal turned into $57?? Naturally no one responded to chat. It's 930am EST so call center must be closed in the Philippines, right?

I regret to say that this will be my final order from Taco Bell via UberEats. Sadly, every time I've ordered, items have been missing, and despite providing evidence, UberEats has been unwilling to refund. Furthermore, the items I do receive are often made incorrectly. Disappointing experience overall.

I was considering an order online and it placed my order against my will. The fee was way too high. I canceled immediately and they still deducted a $16 fee from my account. More than the cost of the food had I ordered it. I plan to file a small claims case for my refund if my bank cannot do a stop payment. They are impossible to communicate with. I have no idea how they had my debit card number. I usually use DoorDash. They must be connected.

Ordered food in 2022, did not receive food, they refunded order. Over a year later, late 2023, a charge appeared on my credit card for that order. Contacted them, they acknowledged the double charge for an order I did not receive. Never received refund. Check your credit card statements for refunds, as they will charge you over a year later.

It is clear Uber Eats continues to take advantage of consumers and businesses: Uber overcharges with minimal care about the quality of product and service. Restaurants are purposely forgetting items in orders to deter consumers from using Uber. Customers may blame the restaurant. Uber penalizes the restaurant and consumers are left frustrated. The only party really winning is Uber as long as we continue to order from a service that consistently under-delivers. I must be a sadist for punishment.

I ordered from Uber Eats and my order failed to be delivered to the correct address. Uber stated they would refund my payment at the time of the incident then refused to do so, even though their driver clearly went to the wrong address.

Uber Eats prides themselves in the statement “To make eating well effortless for everyone, everywhere”, but continue to provide customers with experiences that ruin the B2C model. After a long day at work on Thursday, February 22 2024 I decided to make an order with Uber Eats because of the convenience of receiving food to my door. Upon receiving my order, I found it was emitting a horrid smell and decided to take a bite of the food to see if my senses deceived me. After tasting the food, I immediately upchucked the food and found myself making an instant support ticket on the app to report my abhorrent experience, and in return Uber Eats did nothing to assist me as a paying customer. As of right now, my Uber Eats account has been deleted and I will never provide my business to a company that does not respect their consumer base.

02/17/2024 (Date of Incident). I placed my order for two sandwiches and cheese fries, paid for the order and awaited delivery. Driver arrived in a timely manner with the wrong order (a smoothie). I returned the smoothie to him and asked him to resolve the situation (get my order); he said he would even go back to the restaurant. He left with the smoothie and I never heard from him again. Could not reach him with contact number given by Uber Eats to find out the status.

This company has become way too big to care about honesty and quality of service. The chat rep by the name of Prasenjit ** closed the chat before it was resolved and decided to take matters into their own hands rather than listen to what I was conveying the problem was. Trash service. This company is nothing more than a predatorial exploitation of people that cannot go physically to get a meal. Trash. Absolute trash.

They stole money out of my account a day before then when I called the customer support line, they had me on hold for 10 minutes and hung up after asking me for my name and number did not mind calling me back. I’ll call back a second time, they have me on hold for 10 minutes just to tell me that they passed my information along to Department that is not currently open at the moment I want my money and I want it now.

I ordered a meal through Uber Eats the total was 14.10. It was scheduled to arrive at 6:25 but did not get here til 8. It was a seafood soup. It sat out too long because I was sick. Asked for refund the took the tip from it. Then when I asked for the corporate number they avoided my request. I talked to 6 people then one said we can’t give that out. We have to fix it. But you suck at doing it. There’s no one I can call. I feel like they were trying to cover their butts. Since I could not get the information, I will post a negative review everywhere until somebody reaches out. Everyone needs to know not to use Uber eats. Just go to DoorDash. I didn’t have these issues with DoorDash. That’s what I get for trying to venture out and support this company.

This organization is only in it to make cash and quickly, they will charge you half of the delivery even if they cannot provide a driver. No accountability whatsoever, they seem to think they are at an arm length from the transaction. They are the intermediary but don't take responsibility for not providing a driver. It's all on you. People need to stop using their service.

No customer service in an order that was accidently cancelled, 1 to 2 minutes after placed. Charged for the order, with no recourse. No recourse whatsoever. Tried to contact, no availability to talk or text someone.

I ordered from Uber Eats. Prior to placing order there was no extra charges until after food was delivered. I tried to contact Uber for a receipt. They said you get it after food is delivered. A 15% service fee and delivery charge! Do not use. They have no customer service either and they make it so difficult to contact them. All I can do is stop using. People will stop using when they figure it out.

I ordered food and when I placed order there was two orders. I called and said I didn't order the second order from another restaurant. I spoke to customer service and they said if I canceled order from a restaurant I will be charged full price for the canceled order. That is just crazy as I canceled order right away.

Do not give Uber Eats your money! “Service” fees are ridiculously high, any refund for items not received are then charged to customer service cost, and purchasing Uber One does not lower any prices. Yes, even the restaurants marked as gold and having no delivery fee will incur the same charges. I put two items in our cart, checked the total, and then signed up for Uber One. Our total increased by several dollars. Postmates was doing a great job but they have merged with UberEats so don’t use them either. HORRIBLE customer service. Looks like we’re off delivery.

If I could give them zero stars I would. This place is completely ridiculous. Do not use them! If you ever have a problem or need to contact them you cannot because they don't have a phone number. They don't have customer service where you can talk to a person. They have a chat that keeps repeating itself. It's absolutely ridiculous. I will never ever use them or Uber of any kind from here on out. I will spread it to my friends!

They are very bad company that allows their workers to steal food and they don’t want to refund the money. Bad company. What a rip off. 45 dollars worth of food. Please don’t order from Uber Eats. They won’t help.

I actually just submitted this complaint to, BBB recently on: 01/28/2024,... 1/28/2024 Today I used Uber Eats app and spent: $52.07 for 2 Cheese burgers a milk shake and sweet potato fries and believe I was over-Charged for fast food/Burger joint,... Uber eats charged me: $16.10 for a BBQ bacon Cheddar Burger according to website: **,.. Their BBQ bacon Cheddar Burger is only,.. $8.69,.. $16.10-$8.69= $7.41 that I believe is owed back to me,.. Uber eats charged me: for a classic smash burger $10.93 according to website: **,.. Their classic smash burger was: $7.19,... 10.93-$7.19= $3.74 that I believe is owed back to me,... Uber eats charged me: Medium sweet potato fries that are $5.03 according to website: **,.. Their Medium sweet potato fries are: $4.09,.... $5.03-$4.09= 0.94 cents.

This "service" charges fees on top of elevated menu prices and driver tips. They also do not provide any support for customers when a driver lies about trying to reach you. No call, no lunch, no refund.

I ordered through them to buy grocery for my daughter. My daughter didn’t receive anything at the scheduled delivery time frame. They are telling me that the order has been delivered. They verified with a pin? Whatever that means. Now I’m left with no food with a charged bank account. They are unreliable. Cannot be trusted. I’ll just call my bank and dispute the charge. But what a disappointment. Never using them again.

The Stiving ** man came to my door as an Uber driver, tried to bombard his way into my house, and demand my pin upon receiving the pin. He then did not deliver the food and ran away after trying to get into my home, saying that he’ll bring the food back in five minutes and never came back.

Customer service department is completely lacking in knowledge. Can't even tell you what cards they accept. All they do is tell you that another department has to answer that by email. They never do. When I also asked why I have to confirm my online order via Facebook (which I'm not on), they couldn't tell me. They again told me to wait until the other department reaches me via email. They didn't even know that if you use their app, you don't have to bother with Facebook. I found that out by myself, by trial and error. These are basic questions that Customer service should be able to answer, and they can't. Absolutely useless.

I ordered last dinner last night for my family, when it arrived it smelled like Marijuana. I contacted the driver. She laughed and hung up. I had to throw the entire order away and Uber Eats refused to refunded any of my money. So pretty much the safety of customers is not at all important to them. They do not care who the hire apparently and doing drugs is ok with them. This world is full of drugs that are killing people, I could not let my kids eat food that had only God knows what kind of drugs around it... If you have a problem with your order just know Uber Eats will not refund your money. Once they get it they keep it no matter what kind of issue it is. I'll be sticking to DoorDash for now in hopes that I don't have to ever encounter a situation like I did last night.

Worst company, doesn't care about your experience. They condescend in the chat. Send you emails saying promo code then code applied. Order not discounted. They admit mistake but won't refund you, want to give you Uber cash.

My driver contact me to let me know he picked up the wrong order. He also contacted the company and let them know that he picked up the wrong order. They argue with me and refused to give me a refund or credit for the order that was never picked up, I was sent food I did not eat and then I also had an allergy to. They did not care. They were very rude. I was sent food that I did not eat and then I also had an allergy to they did not care. They were very rude and unkind to me, never gave me a refund or credit.

The delivery driver drops my order off at the wrong address and I get charged for it. They will not refund my order because this has happened too many times on my account. Which their delivery drivers do keep messing it up. I’m an honest person and can’t believe this company can get away with charging me for a service and food I never received. Worse customer service and policy. Do not use them.

Uber will not and would not listen and respond properly. It's frustrating. My delivery was garbage and not eatable. This company rips you off and a send pretyped sent message. You work hard for your money. Don't give it to UBER. IT'S SO FRUSTRATING. THE PRACTICE IS NOT RIGHT.

This is the cheapest scam food delivery app there is. They don’t back their deliveries at all. They will not refund if you don’t receive your order or if the order is mess up. Use Grubhub or DoorDash. Uber eats is a sad pathetic company who can’t afford their business.

I placed an order this morning. I waited an hour and watched driver after driver cancel on me, finally to have one tell me that the restaurant that had accepted and supposedly prepared my order wasn’t even open. I went on chat support and spent 10 minutes trying to get help, but the moron just kept telling me if he cancelled on his end I would still be charged in full and that I needed to have the driver cancel. Yeah, we’ll every time I asked the driver to cancel, a new one just got assigned to the order. I finally called Uber and after spending another 20 minutes on hold, I was able to get my order cancelled. All in all, I wasted over an hour of my morning and still have no breakfast. I just deleted my Uber account because I’m furious with their poor customer service — I shouldn’t have to go to that much effort to get refunded for an order that should have never been accepted in the first place!

Oh my god. This is my first & last time using Uber Eats. Been waiting for 2 hours just to get told the food was cancel so reorder the food. They say they might have a glitch. I'm soo mad. Call and talk to one lady. She didn't know how to cancel the order. Keep saying she can't. She hung up on my face. I ask her to talk to her boss. Call back and get told the same stuff. Out of money and no food damn.

I've tried them for 3 orders of 10 or more and had problems with every single one. I will not use them again. They make it impossible to contact them if there's a problem with ordering or delivery person.

As a driver for Uber eats/connect/shop and pay I have given this app platform a fair chance. I have spoken to several other former drivers and I should have listened to them. Drivers should keep track of all their trips to ensure that they’re getting paid for them. Issues tend to arise when there’s a double batch run, and one of the runs will not show up on the driver's dashboard. When you call the helpdesk they indicate that it can take up to 72 hours before it shows up, and if it doesn’t show up on your statement, you need to call them back with the pertinent details so that they can fix it. Um, why is that?

I was given a voucher as a gift and placed an order. The interface is extremely poor, but everything looked fine as far as I could tell. Later, I saw charges on my credit card which led me to look into it further, and they had only applied the voucher to part of the order, and charged my card for the rest. When I contacted customer service, they initially said it would be reversed, but it never was. When I contacted them again, they said the charge would not be reversed. Will not be using Uber Eats again.

Uber Eats is the biggest scam company ever. They refuse to refund orders when you receive the wrong order or when you don’t receive your order at all. When you first open an account with them, for your first issue they agree to refund, then they start telling you that your account is blocked from getting refunds. No matter what the issue is. Never use ubereats. Find any other company like Doordash or GrubHub or Caviar. I have no idea how they are in business, there should be a class action lawsuit against them.

My spouse accidentally placed an order on the Uber Eats app and I tried to cancel it immediately. Since there is no option to cancel the order on the app, I had to start the chat with Uber agents. After a few minutes, an agent was connected and they told me since the store has already started preparing the order, the cancellation fee is equal to the totoal amount of the order (243.08$, order# **, date 01/22/2024 at 12:28 pm).

Seen a promotion, used the promotion before checking out. They gave me a total of 12.00 including tip to driver. When I proceed to pay they charged me 25 additional dollars and I never got my food. Called to get refund. Was told I couldn't get one.

Been on the phone for two hours, been transferred 15 times and then hung up on by a rude guy. They will send you to closed restaurants & blame you. Beware outsourced call centers w no structure. Such a ridiculous process and disrespectful waste of time.

I ordered with my wrong address. I then changed it to my current address and it cancelled my order. They didn't give a refund and it was quite expensive. Why? Stupid policy that makes no sense. Fix your site.

I came upon a promotion on Uber Eats to purchase grocery $70+ and get 50% discount. I placed an order and the promotion was applied to my order at checkout. I get the product delivered and I see I was charged full amount. I go online to check the promotion and it is gone. I reach out to customer service via chat and I was told if I cannot produce a picture of the promotion that nothing can be done. A promotion that Uber eats put in app and I am been told if I cannot produce a picture of the promotion I will not get help. How fraudulent a company can you be. You put a promotion and you are asking me for a picture of the promotion you put up yourself. UBER EATS YOU ARE THIEVES!!!

Uber Eats. Ok. I am actually tired of all the wrong orders being received. As the issue should be with the individual merchant this complaint against Uber Eats is because they penalize customers when merchants gets something wrong. To elaborate, recently, Jan 6, 2024 order placed and one item was not received, but rather a completely different item. A picture was taken and sent to UE. 1- Not only did they NOT respond within the 48 hrs but instead, 13 days later!, they said the food was picked up and no refund will be given. First, 13 days later is unacceptable. Second, the order was NEVER picked up. It was delivered. Third, how dare you penalize the customer and let the merchant just get away with getting the order wrong. This is wrong and flat out an unacceptable business model.

I make many orders from Uber EATS, but in the past few months, when I am missing an item in my order, they are not getting back to me, or it takes weeks to hear something back from their customer service support team in the app. Postmates was the app I used to use. They bought the company. An order was made on January 6, 2024, and they returned to me on January 19, 2024, at 7:00 AM. I ordered with Subway, and one of my items was not delivered. After I didn’t hear back from Uber EATS in two hours, I contacted the store, and they said they ran out of oatmeal cookies and I needed to contact Uber EATS for a refund. The store should’ve got me and given me another option or cancel the order, but they didn’t.

I placed an order today for groceries to be delivered from Uber Eats. My groceries came and I always expect a wrong item to be accidentally picked up or something a little different than what I would have picked for myself. I figure it's the give and take from getting my groceries delivered for me. However, when I looked at the receipt the driver gave me versus the receipt that Uber Eats charged me, there was a very significant difference. Uber Eats charged me WAY more for the grocery items than what the cost of the items from the store actually were. I compared line by line and most items I was overcharged.

I ordered from Saks Donuts and they sent the wrong order and Uber refuse to reimburse me. I called Saks and she apologized and it was her fault and she would call Uber to let them know. They still won't refund.

This company took 60.00 of money out my kids' mouth cause I cancelled my order. This company told me I wasn't able to get my money refunded to feed my kids. I cancel my order and they still took my money. I encourage people not to use this app or do business with Uber eats. The customer service was dead unprofessional and the agents were very rude. I will post my review for everyone to see and know that they take your money and you never got the food. My kids are left straight because I didn't get the food or my money back.

I will NEVER EVER EVER order from Uber Eats EVER again.. Normally I only ever order from DoorDash which is already bad enough but at least they refund me when they mess up! My first time ordering off Uber Eats in a long time today & my food came super cold. I contacted support & they refused to give me a refund for the roll. This is RIDICULOUS. This is how y’all run a business? Yeah no wonder y’all are desperate for money. & y’all are gonna keep being desperate for money until y’all go out of business completely (: because that’s what happens when you treat paying customers like this. Disgusting. Do better. Or don’t, either way I won’t ever be ordering using Uber Eats ever again.

1 star because I have to leave one. I placed two orders on 01/13/2024. One for my father and one for myself. The delivery took forever to come and when it did, I sent my daughter to retrieve the meals. She only came back inside with one and that meal wasn’t mine nor my father’s. I only ordered the second meal because we were hungry and already waited a long time for this order to arrive and I know it was the driver's fault. Customer support is no help and they hung up on me. They kept sending automated messages saying I couldn’t be refunded. So, they’re making me pay for meals from the first order that I never received (the incorrect order received was thrown away), but wanna thank me for being a member for 9 years. I’ll never use this again and I’m deleting all my family members accounts as well!

I guess Uber Eats isn’t making enough money. They told me that my order had been canceled so I resubmitted it. I ended up with two identical orders that came at once. It was cold out so I tipped $4 - he took 8. I reported the cancellation problem right away and they said tough and refused the refund even though I was in the 48 hour period. They were also rude. I’ve used the normal Uber since they started but am canceling my account. Imagine my surprise when I looked at reviews and saw they had done the exact same things to others. Double dipping.

Ordered Chili's restaurant through Uber Eats. The 1st chilis I ordered from Glitch in their system because I was directed to a Chilis 10 miles away where as I’ve always order from the chilis near my house (2 miles away). Did not realize it was the wrong chilis until I looked at the tracking, called uber eats to tell them it was the wrong one and had to wait 1-1/2 hour. Thinking they were really busy, I told them my food would be cold and soggy when I get it, they said to call back if the food was cold and soggy which I did, I was told I would not get a refund whatsoever, even though this was completely their fault and the customer service girl acknowledged it was their fault. I’m out 35.00 dollars which I have to deal with. I’m on a budget. If I could give them a minus 10 stars I would.

I ordered food yesterday, and it took two hours for me to receive it. The app kept saying that the store was still preparing the food, yet I called the store, and the order had been prepared 10 minutes after it was received, and went back-and-forth with Support, begging them to bring my food because this has happened before and I just canceled my order but I really wanted the food. Finally, they gave me a five dollar credit that expired the next day. That is not acceptable and I am canceling my account with Uber Eats. They suck.

I made an order for KFC and did not receive all my items. Uber Eats was unwilling to refund me my money for these items as they said I was ineligible for a refund. Mind you I only downloaded the app for this specific order. Horrible!

I didn’t see the delivery address until after I placed the order. Then I tried to update in the instructions. The driver called, so I tried to call back-three times-every time no answer. So I texted him the address that I wanted him to deliver to. I know he saw it because it said read. He claimed that he delivered the items. He did not. I called the store and he did not deliver them to the store that he said he did. I called Uber back, no answer. I went on the website and it said my order was canceled, and because of the 5 minute window there would be no refund. I am definitely disputing this transaction with my bank.

UberEats itself is a wonderful concept and great app, but their customer service is seriously lacking. I have placed several orders where several items have been missing, and when I call Uber Eats to report the missing food, the only response I have gotten was that I would be refunded for the items. That's great and all, but what do I do with the people who have nothing to eat because they didn't receive their order??? Why is it not in the policy to contact the restaurant and ask them to deliver the missing food items???

I experienced a website freezing up issue which resulted in a double order/Double charge. Uber Eats did not care and would only offer $25 Credit for future orders. They would do nothing about the extra $121.00 that I was out. Actually stated to be more careful when ordering! ZERO CUSTOMER SERVICE! BUYER BEWARE. I would recommend Door Dash instead!

They twice deliver the wrong food and refused to credit me. Can you imagine having to pay for someone else’s food, service, fee, delivery fee and tip? That is the risk I took and I lost $32. It is the risk you are taking by using Uber Eats. Buyer beware. Now I have no lunch and have to dispute with my credit card (I know they will do a chargeback, as they should).

I ordered $124 worth of food and didn’t get all of my order. Called customer service and was told that's my problem and there was nothing that could be done. It's the worst. I will never order again. They promote false advertising. If you're reading this stay away from Uber Eats.

I cancelled an order within 3 minutes and picked it up in person and they would not refund me. I contacted support and they were rude and did not help and stated because the restaurant received the order they wouldn’t refund but it had not been 3 minutes.

This is the worst food delivery service ever. Never again will I buy through you. I hope whoever reads this heed my words. 77$ worth of food and I can’t ask for a refund after 3 hours. Please please shut the company down.

Don't ever use Uber Eats, they'll just take your money. Ordered an add-on advertised as 0 extra fees. After check out it added $12.00 plus to a $ 6.00 order, so I quickly canceled. They're now charging me with a cancelation fee all from their false advertisement.

Called customer service 3 times, spending almost 3 hours to address my problem. Twice I was hung up on, after 30 minutes on and off hold. 3rd time I finally got some help... However they still screwed up my refunds to my checking account. I will not be using this service again, even though I have credits on my account. I placed the exact same order on Doordash, that night, and received my food in 25 minutes with no issues. Something needs to be done about your drivers.

Called for my 3rd order from a restaurant ON the Uber eats app. Waited for an hour after the 3rd driver went to pick up my food. I was contacted by a driver who informed me the restaurant has been closed down for over 6 months and a Jimmy John's was now occupying the address. I called Uber eats to cancel my order and explain they were advertising a closed business. The representative told me I was ineligible for a refund and she was unable to a cancel my order, I asked to speak with a manager. She tells me she'll pencil me in and a manager would call me back in 48 hours, she also said she would send my account to some department, I asked her if she could transfer me to that department, she said no they didn't have phones. What? Finally a fourth driver called me and said he didn't have a problem cancelling my order my order was cancelled and my money was returned.

Placed an order for the first time I had a promo code, order was only 3$ (not bad). After I paid they charged another 5$. Why I asked they cancelled my order and charged me 2 dollars. Contact us was very generic and didn't resolve anything.

I order the famous sourdough bacon cheeseburger which comes with two patties. My burger only had one patty plus my bread is thick and stale as well as my fries. I called UberEATS for a refund because my food is not edible and they told me that my order do not qualify for a refund. When I ask why I was told that they can not tell me why. If I could upload pictures on here I would. My solution is to delete the app and never use it again.

No Uber drivers here in Hawley PA. Help!!! I'm disabled and live in a campground and don’t have a car right now and need Ubers! Why in the world would there be no drivers here? It's not that rural! This is crazy Uber!

I sent proof from my bank that 3 charges were fraudulent, but Uber and Uber Eats won’t allow me to make any purchases until I pay the fraudulent charges. I tried 3x to explain that on different days with proof. I got nowhere. They are the worst customer service I have ever dealt with.

My order never arrived. Driver took picture of something pitch black. They said they couldn't refund my money so I paid for an order I never received. They never have a solution. They need to go out of business. They are a waste of your hard earned money 'cause if it's a problem you won't get anything back.

I never received my food. Unsatisfied customer. I never will get a ride with them or food. No luck. Sorry not sorry. Terrible service was not good. Never again. I will not order again. This is unacceptable.

This is the second time that I have placed an order with Uber Eats, waited, received notification that food was delivered, and it never was. I then call the restaurant and they advise that a code was given, and food picked up. This is unprofessional and is fraud. You take the funds and promise a service that is not fulfilled. I had no apology when I call in and a very rude agents just says, "What shall we do? It will be refunded." Is this the way they have become successful?

I ordered delivery from a local restaurant. I never received my order. I was charged almost $60 plus $4 tip for an order of mozzarella sticks and quesadillas that I never got. Despite several attempts I was never reimbursed. No customer service, no remorse. Someone enjoyed my hard eared cash with no repercussions!! Stop hiring people who are hungry enough to steal other people’s food. I want my money back!!

I order Ramen through Uber Eats and uber eats charge me 3 times, I'll contact them, didn't resolve my problem, they didn't return my money and they are not allowed me to continue with the chat or starting another one with customer service. I sent a screen shot of my bank to them, and they didn't help.

Charged for a year and they won't let me log in and support on Twitter is useless. Tried to log in Multiple times and just can't log in. Get my code on my cell phone and email address and it won't verify either credit card, the one they charged me $48 for a whole year.

I don’t know if it’s the app itself that needs a bug fix or what but on multiple occasions, in the last few month alone, every time I order certain items(specifically frozen entrees) from a grocery store, the pictures don’t match the description so I end up getting the wrong items. I tried to explain this to customer service when I “report an issue” but nothing is ever done about it. The last time the service rep couldn’t seem to grasp what I was trying to explain to him and closed out the chat on me. Of course I was frustrated during the conversation but I made sure to not appear to be lashing out at him because I know it’s not his fault personally. The only reason I gave a 2star rating is because at least they promise to refund the money for the wrong items I received. At this point I am just over Uber Eats. I do not plan on using them again. Not worth the aggravation.

I placed an order with Uber eats. First the person that brought the food was not the person. I was supposed to have a guy named Sergio and it was a female. 2nd the package food came in was open and all food spilled leaked into the bag. 3rd the food was cold. 4 I was not able to eat my food due to fact all was literally in the bag. 5 No response whatsoever from Uber eats. It's amazing how this company seems to think this is ok. I will never use Uber eats again and I advise strongly no one else does.

The customer service number is no use. There is no accountability and no one even pretends to care. I paid for items I didn't receive and was delivered cold food. I asked to be refunded for what I didn’t receive and was denied. I definitely learned not to use them ever again.

Ordered food from Uber Eats to be delivered. They delivered someone else's order, and the driver took the wrong order with her and never came back. I have a text from Uber Eats apologizing for not delivering the food at all, but would return the cost of the food and delivery charges. They NEVER returned my money. A bunch of thieves! Do not use this company!

Updated on 12/13/2023: I was charged 47 dollars for an order. They took out 68. They refuse to send me the difference. They are dishonest and people should stay away! I contacted them several times. I asked over 5 times to speak to a supervisor. I was told they weren't available. I was told they would call me back. They never did. Use them if you don't mind high fees and giving your money away.

Uber Eats definitely has gone down in service quality. I'm finding more and more times having to cancel order simply because most of the people they hire now do not speak or understand how to read in English. They can't effectively do their job for lack of following simple instructions. Why isn't Uber doing a better job vetting their applicants for language barrier issues? Also, I'm noticing different people delivering my food than on app. Go figure.

Never will I ever order from Uber Eats again. This is the second time I have tried to order and not only is it wrong but what did arrived was a sloppy mess. I have pictures. They asked me to send them and still said my order was not refundable or replaceable. I actually paid more to make a special order and still nothing. They are a joke. I will be using Doordash from now on.

Placed an order with Corner Bakery. The driver took the order to the wrong address. I tried to communicate with the driver, but the drive did not speak English. Corner Bakery said to call Uber. Uber said they would not refund my order, or give me another order.

Over and over again. Dozens of times various restaurants make many mistakes, wrong food, missing items, etc.. Uber Eats restricts customer who complain too often. Tonight, missing food again totaling over $20.00 US. Call Uber Eats, my account is restricted for too many previous refunds. I've made 100's of orders. The merchants fail, the product never delivers, and Uber Eats restricts the Consumer. They have very poor customer services. A class action lawsuit would be exactly what they need to pay back the consumers they RIP off. Make them pay millions $ back and they will listen. Now, they do what they want, charge you and they know you did not receive your food, verified by the restaurants, but REFUSE to pay back customers. What/Why has America allowed this type of Scams to continue in our Great Country. Garbage Company.

I have been a loyal customer on UberEats for over 7 years. Today was the worst where my food was delivered in my neighborhood and not to me. When asked, they refuse to refund saying I was lying. Worst.

I ordered Uber Eats and received the wrong order from the restaurant. I sent pic and receipt. They absolutely refused to issue refund or credit my account! They are the absolute worst!! Numerous problems with them and customer service is a joke!

Become a member they say. Save time and money they say. Then as a reward for customer loyalty the company refuses to address a concern regarding, and I quote, "Your account is linked to 10 to 15 devices." Which by the way is a violation of the user agreement. Kindly explain how the company cannot be concerned about a customer's account security when customer repeatedly states he/she utilizes ONLY ONE (1) device to connect to their account. Thanks for the half off a yearly membership but I have cancelled and deleted my account.

They literally left my three little boys and I with no food and no money for 36 hours. This company is a corrupt scam who is NOT even BBB accredited anymore because the reviews were so bad they couldn’t justify it. They will steal your money and leave your children hungry. There is absolutely no rhyme or reason to their arbitrary charges, they will send you completely wrong orders and then flag you for reporting it instead of holding their partners or employees acknowledge and they will literally cancel your order for no reason and instead of being honest and making it right, they will keep the money they take out of your account before you get what you order. They will literally leave you with no money and no food.

I ordered Mcdonald's and the driver gave us the wrong order. We were starving and it was late. The driver ended up giving us the wrong order so I called McDonalds. They said he went through the drive through and never said he was an Uber and our order was still sitting there. I called Uber Eats CS who refused to refund me because I called a year ago about a wrong order. I told them to call McDonalds and they could confirm everything and again they refused. So, instead of looking into why their drivers keep delivering the wrong food, they have instead decided to punish the customers. My money has been wasted and the food was wasted both at home and our order since it was still sitting there. Worst delivery company. WILL NEVER USE THEM AGAIN.

I recently had a frustrating experience with UberEats that I feel compelled to share. I placed an order for groceries, including 2 pieces of chicken, beef mince, and 2 pounds of beef. However, when my order arrived, I noticed that there was 1 pound of beef missing. Naturally, I contacted UberEats customer support to request a re-delivery of the missing item. To my dismay, the customer support representative informed me that they would not be able to provide a refund or any kind of compensation for the missing beef. This was incredibly frustrating, as I had paid for the full order and expected to receive it in its entirety.

They never want to actually help you. They either keep you waiting for a customer service rep forever, and never connect you with anyone. Or they give you vague answers as to why you can't get a refund.

Ordered online via restaurant’s website and directed to Uber Eats. Confirmed delivery for 11/24. Order NEVER arrived but electronic receipt showed delivered to WRONG address. Uber Eats refused to issue refund & refused to allow me to speak to a supervisor. Kept saying driver tried to contact me via app. I DON’T have the app. Why didn’t they call!?! Driver knowingly delivered to wrong address!!

So I place an order for Uber Eats, didn't think about they was close today for Thanksgiving... The driver Kenneth said he delivered the order but the store was closed today and Uber Eats stated that they can't give me my money back because the driver stated he delivered it. @Uber. HOLIDAY.

Uber Eats food delivery is a scam. Every order I get, there is an issue. Last evening I was missing items after my order arrived ice cold. I was refused refund, credit or redelivery. I was made to pay for items that I did not receive.

Sent Spanish speaking driver. I don't speak Spanish. They tried calling but I didnt understand them. I didn't receive order. Then couldn't get refund. They said I had to many orders to refund me. They are a terrible run business.

Uber allows those who order to change their tip amount after delivery, resulting in customers essentially baiting drivers with better paying trips and drastically reducing our expected pay after delivery.

It's obvious that the Uber Drivers live in Cancellations. The Driver (James) canceled my trip because I didn't get on the vehicle within 2 minutes. I am handicap and it takes me longer to get into the vehicle. There's no mercy!

I placed an order with Uber eats. On Oct 2nd I was charged twice. I contacted support and was informed it was an authorization hold and I would receive the money back in my account within 10 business days. Well it’s Nov 20th and still haven’t received my money back. Customer service just gives you the run around and is no help at all. Please be careful ordering from Uber Eats.

If zero stars or minus stars exist, I would give it to Uber Eats! You should think twice before you order on Uber Eats! Their support staff are terrible, They gave me a million and one excuse why they are not refunding me my money, when I showed them that one of my guest found a rusted nail in the food we order! They take no responsibilities and they don't care about their customers. Their customer service representatives are rude, unknowledgeable and they hardly read the messages I send! They just send a generated messages and all their replies sounds the same! Use any other delivery company cause this one is not worth your money!

I will never order from Uber Eats again because they will not give you a refund even if it was the fault of their driver, I will be taking my business elsewhere. I have nothing else to say. They should be reported to the Better Business Bureau

I ordered food so I can on break. The driver. Katrina pick up on the order but never actually picked up the order. I waited for 1 and half hour all to find out the place was closing up and I never received my food. So upset. She deserves 0 stars.

Go to Door Dash, at least you will get respect and better communication from the customer service. Uber Eats service sucks, they don't care about their customers, only taking our money and blames it on the delivery driver and instead of both parties are at fault on how customers are getting treated and don't want to owe you their mistake and wanted our feedback for what Uber Eats still a crappy service and still haven't improved ok anything and talking about Uber Eats is the way to go. lol

My co-worker had her order cancelled twice last week after seeing on the app that the food had already been picked up. 2 different days and 2 different places. The same thing happened to me this morning and when I called the restaurant, they said the Uber driver had already picked up my food. I contacted customer support and after going back and forth with a bot, a human agent was connected. I told him their driver stole my food and his response was "to recap, we have not charged you for this order...."

I made an order for sushi on my phone, and when I navigated "Back" while the order was processing, I received a message on the screen with a cutesy message to the effect of, "You aren't a flake, you just have discerning tastebuds! All the food in this order has been removed." This message + NOT receiving a receipt or a text message made me think my order was cancelled. I made a second order from a different restaurant. I received an email confirmation and a text confirmation. Sure enough, BOTH orders were delivered and I was charged for both. When I asked UberEats to reimburse me for the first order because it had been a glitch in their system (again, a cancellation message and no confirmation message), customer service told me that it was my mistake and "to please review your orders in the future to make sure you want the food you order." There are so many games in town. Stay away from Uber Eats.

Orders were placed in Dominican Republic while I was in US. Account was obviously hacked. UE customer service said someone would call me, never did. I called again and they said someone would email me never did. Meanwhile my credit card was charged for numerous deliveries in DR. Complained in the APP as well and they could not see any charges although I supplied them with the charges from my credit card.

Terrible service, doesn't deserve one star. Owes me money yet again! And never answers when they do! If you want your money stolen, go with this. What a joke! This was written in 2023 Sept. Today, same thing! They steal your money and DO NOT HELP OUT CUSTOMERS! If you want your money gone, feel free. I'm choosing other apps that ACTUALLY help out the customer! Fraudulent behaviour overall!

I ordered food for my daughter’s 16th birthday and the driver took our food from Wing Stop then cancelled the order. I called Wing Stop and they said they can’t do anything. I would have to contact Uber Eats. I then realized that the driver called me, left a voice email saying to call them back and when I did it went to Uber Eats employee line and not the driver. This was a horrible experience because we had many kids to feed and now out of over $200 until the refund cleared in 3-5 business days. I’m furious and I will NEVER use Uber Eats again.

Many many times where my order took over an hour and a half and I did not get compensated. I also purchased Uber One. Had it for a year. Made no difference. Such poor customer service because I have ordered from them on a daily basis. Kinda sucks I don’t get the service a paying customer deserves.

I didn't receive my delivery order even though I was communicating with the delivery driver. She still delivered my order to wrong address. So I called customer service for a refund which they refunded immediately which was good. But then they informed me that they could not refund the tip I gave to the driver. I replied that I want my refund in full including the Tip I gave. Customer service replied that they could not refund the Tip because that went straight to the driver. I replied the driver does not deserve the Tip due her not delivering my food. They said they can't do anything about that but they would give me Uber Eats credit. I denied and requested a full refund. They refused. That's the reason ubereats is not worth the hassle. Poor customer service and a ripoff. Use favor or someone else. If something goes wrong they will not give you a full refund.

They have no customer service. You check all over the place, and there's no one to contact. They charge too many fees, and they couldn't care less about your experience. All-around, a disappointing experience. Also, restaurants are upcharging like crazy on these food delivery sites. Stay away unless you want to pay twice as much as in-restaurant prices.

I will honestly say, Uber Eats has been very convenient when you can't / don't want to cook, or if you need food delivered, and there's always a good selection of options to choose from. I noticed however Uber Eats has severely gone downhill as far as their customer experience. As much as I appreciate getting a refund for an incorrect order/wrong missing items/wrong delivery location, simply refunding the order is sometimes just a band-aid to shut the customer up and not get to the root of the problem. I CANNOT begin to state HOW MANY MISSING DELIVERIES I have had to get to the bottom of, and then when I call for Uber to connect me to the driver, the driver ***CANNOT SPEAK ENGLISH***.

I placed an order through Uber Eats. I received completely different order with someone's name. I contact the uber app and they instantly refunded 24. Where the total amount taken from my account 36.06. After 3 hour on multiple call with uber Philippines. They finally informed they will process the full amount. Am still waiting. Pls watch out your receipt right away. The receipt showed me 32 total with tips. But my account was credited 36. Uber eats standards have gone so low. They will do anything to keep a $ from you. Now that I reviewed all previous amounts, every amount is incorrect from what actually showed in their receipt, watch out. They are getting desperate to make any money possible. Terrible service.

I placed an order for dinner through Uber and they charged an arm and a leg for their fees and services. Received an email that stated my delivery was canceled. Dinner was never delivered, yet I was charged over $55 for food and delivery, contacted Uber which refused to refund me, and stated they were glad I understand they wouldn't be able to do anything about it. SCAMMERS! SCAMMERS! SCAMMERS!

They keep charging my card for things I didn’t order. There is no one to handle these problems. Only a chat box which has no resolution. I am ready to sue Uber Eats for scamming customers, charging cards without authorization and no way to get your money back

1) Episode ONE. Uber unlawfully charged me on my credit card without my authorization. I have not used Uber on that particular day. I only authorized few cents for verification, but Uber used that authorization, unlawfully charged on my credit card. 2) Episode TWO. After making reservation, I canceled within 3 hours and 4 days before Uber ride reservation. Uber charged me on my credit card. Sent numerous email, but never received response and nobody answered the phone! Uber customer service is non exist!!! I had to contact credit card company for this issue. I have never accounted this kind of barbarous business practice in my life!

I suspect Uber does fraudulent charges for one. Second, I had two orders canceled by the restaurant and uber still charged my account. I had to chase them for my refund the first time. I gave up with chasing Uber Eats for my 2nd refund because it was only $6-$11. I was told the money was never taken out of my account but I had proof that it was. I am deleting the app and have called the bank to block this merchant. Horrible service and again, in my opinion, they're committing fraud charges.

Uber eats owe me a refund. I read a review claiming customer service agents will hang up on you. When I mentioned "refund" I'll be dammed if they didn't hang up on me!!! I called them back and was refused a refund and then, "click" ...they hung up on me again. Never using their app/service ever again! Go DOOR DASH!

I use to like this company, but they had to fire all good Ppl and hire IDIOTS! No they did not make my order wrong, but they also did not help me fix the situation. They continue to ignore my complaints.

I’m have been a Uber Eats driver and passenger for about 4 years and I have to say that when I first started was a really good company to work for. But know this company isn’t taking care the driver the way they should. This company use are vehicles and they don’t pay for gas, insurance or any other things. They are giving more to customers than us and not only that they pretend for us to pick up order for $2.95 and you have to drive 8 or 20 miles for something like that. I believe if all the drivers get together and stop taking order this company will go down very quickly. Uber should start taking care the people that is making them the money.

I use this business all the time. However, I so disappointed with this company. And, you cannot get anyone on the phone to make a complaint or get assistance or should I say no one in the states that can understand the complaint. The people that you get on the phone has absolutely no problem with hanging up the phone. They are not trained to assist... They only kick the can down the road. I am so sick of Uber!

I am in a wheelchair, paralyzed from an inoperable malignant tumor in my head. I rely on delivery services. Uber put a hold on my credit card. According to their policy, the hold should be converted to the charge once delivered. But that isn't what transpired. They charged my card a 2nd time and the hold is still there. In essence charging me twice. Now, they refuse to credit it back. Preventing me from purchasing groceries. So it's no food for me until Uber decides to give me the money they stole from me. They only do this because I am disabled and must rely on delivery services. Liars & Thieves.

I used them for the first time. After reviewing my account I noticed I had two charges. Thru explained thru chat one us an authorization hold. I do not understand why they need to have a hold in addition to the actual request for payment. Seems they are too scared of not receiving payment or they are attempting to charge people twice. I will not do business with them again.

Never again will I order from Uber Eats again. I just ordered $60.00 Worth of food at Uber eats and they sent half of what I ordered and they are a rip off. They left my order in the corner of my building instead of following my instructions. They don't deserve no tips at all. This company sucks!!!

Long story short: ordered a bottle of Weller Full Proof Bourbon. Messaged delivery driver to tell them I want a refund if it's not available. I asked if they found it, since I saw they checked out. Never once responded. Said it got delivered by Tyrone (little tiny ** guy) and it never did. Contacted Uber Eats. Requested the entire amount to be refunded on my credit card. Only refunded part. The tip was not refunded. This guy STOLE and they won't refund. They said they will make sure he doesn't deliver for me again......WHY IS HE ALLOWED TO DELIVER AGAIN, TO ANYONE!!?? Completely ridiculous. I want my 16.00 tip back. This guy does not deserve anything, especially a tip.

Whatever you order and how much money you spend with them, it’s at your own peril. They won’t help no matter what. You pay for the service and they don’t take any responsibility. This for the food, no wonder for the ride.

I usually do both rides and also food service and I usually get the food I ask for no complaints. Recently, my food has been late, missing and stolen. I called customer service and I get the same runaround. I don’t plan on using this service any longer.

A couple of times they forget half of our order, and takes an hour to get someone from Customers' service. By the time we get our other half of our order almost 2 hours past. It's ridiculous and ugh!

Received cold food and when I contacted Uber Eats as soon as I received my food they said I didn't. Horrible customer service and a waste of money.I will never order from them again. Don't waste your money with them.

Sadly, Uber Eats customer service is abominable. Uber’s acquisition of Postmates made this worse. I placed an order through Postmates in March of 2023. They delivered the wrong order, and I let Postmates know immediately, the same day. Postmates refunded/canceled the charge right away. Everything was taken care of quickly and easily.