Uber Eats Reviews

Their free credit first time order is just a scam to steal money from you, I order food. They had my add tip and order, then kept pushing back delivery time then when they said food was leaving I immediately went and sat on the step. 8 mins later it said my food was delivered. Nobody even drove down my block. Nevermind come to my house (they have no pic of delivery) so I go to change the tip. It does not allow me so I get charge $4 plus tax for nothing then they refuse to refund my account so I got hours of time wasted, too late to get food elsewhere and $4 and change take from my account so I had to pay for this aggravation.

Just ORDERED Burger King, The cost for a Whopper Meal was $19 including a $1 Tip because they were already charging $6. For delivery plus tax and somehow it was an hour for delivery. Realized when it said an hour away that it was being picked up by a Burger King much farther away from me. My Burger King is only 15 min away. I canceled the order and got charged $14 dollars for the inconvenience. Total rip off!!

I was defrauded! I ordered a delivery for food, costing $42 with tip. It took forever so we called the driver. Her name is Kristin, she told us she can’t deliver the order saying she had to drive an hour to deliver someone else’s food, even though she had already picked up our food! She told us to cancel the order and it would reverse charge, so we did. Today I see the charge on my card. I think she performed a scam. I have her phone number too so trying to get a hold of Uber to file a complaint. Not only did she get a tip, she stole our food! I filed a case with the credit card company so will see if I get my money back. I will never trust to use Uber Eats or any delivery app. Uber Eats, people you have working for you are cheats and frauds!

When the Uber driver arrived with my order, my fries were cold and waxy and did not taste good. The driver was malodorous. The Whopper was the same. I ate out of hunger. I strained my hip, at 72 years old and was compelled to order a delivery service.

Uber eats is a complete rip off. They make offers in writing and then take no responsibility for them. Called customer service and after waiting 11 minutes just got a continuous response that they can't help. Can't speak to supervisor. Beware, better to drive somewhere to pick up then deal with this bunch of clowns. BTW, I will be disputing credit card charges.

Zero stars would best describe the situation. They hire non-English speaking individuals who need help with translating conversations. The delivery driver didn't speak any English at all and was sent out to deliver my order. He didn't understand the address where he was supposed to deliver to and couldn't communicate. He was rude and unprofessional. Needless to say, he dropped off my order in a random building. I called the restaurant and per the translator my lunch was left by the elevator in a building because he had to go. And Ubereats acts as if this normal, professional and how you handle business. I have sent several messages via the chat box because they don't accept calls. I can imagine the number of calls they would get for piss poor service. Think twice about using the service. I am still waiting on a refund. I wish I had read the reviews first.

This co has the WORST Customer 'service' of all. Third/Fourth world bimbo chat is all they allow. I have 3 addresses, two are correct, one long ago defunct. Cannot delete it or any address. ALL order attempts default to the Defunct one on the check out page. There is literally no one to speak even if you want to pay. So now cannot order at all. DoorDash wins by default.

I am currently a driver for this company. They've done me so poorly! I was in a head on collision with another vehicle December 30, 2025 and wasn't at fault as the other driver was doing an illegal u-turn turn inside of a hill and was just sitting in the middle of the road the time of the accident. I sustained injuries to my chest. Lost my vehicle.... The ONLY VEHICLE I HAD TO MAKE A MEANS TO LIVING. They denied any compensation as there are supposed to be policies on every driver. At the time of the accident as I was in the back of an ambulance Uber customer support was only worried about returning the grocery delivery I was delivering at the time. Almost lost my life. If I were never on a delivery that morning I would have never been in an accident as I lived on the opposite side of town.

Very poor service. Uber Eats charged me twice in the same week for food that was never received. Their app was at fault. The drivers couldn’t locate the only Marriott at City Creek in downtown Salt Lake City. The app took them to another Marriott. They credited me for the first one. I thought it was just a bad driver the first time., The second time, the driver told me it was the app, and he couldn’t go outside of the app’s route. They charged me for my entire order. I escalated through Customer Service, even talking to a Customer Service Manager. He explained it wasn’t my fault but frefused to credit me back. Awful service.

Uber eats is crooks, they tell you things are free that you have a promotional offer. They do not apply it. They don’t give you a total before you pay and then when you pay, it’s as if you ordered three meals and not one or two you have no way to cancel and then when you talk to customer support, they want you to take a screenshot of the promotion. Well that wasn’t listed because to go back and take a screenshot you cannot and then it’s constantly I cannot refund money for this order. Stick with DoorDash. Screw Uber eats.

CSR gave me the number of Uber Eats. When I called they state via automated message they are not taking calls anymore. SO I am out my $, tip for an order that never arrived and to add insult to injury, Just Answer charged me $5 for the call. Avoid Just Answer and Uber Eats. PS I will be posting this screenshot on about 15 social media review sites.

Uber Eats' delivery fee is five dollars more than DoorDash. I compared delivery fees for the same convenience store between Uber and DoorDash. And Uber's delivery fee was $5 more than DoorDash.

Wasn't sure if my order went through and did not get a confirmation, so I re-entered it. I called the restaurant to see if they got the order, and they had 2, so they took one off, but advised I contact Uber Eats for refund. Immediately got on Uber Eats site and the Chat and reported what happened. They would not refund the extra order. Tried several times to get refund for order that was canceled and they said I did not report it. There is no phone number, no person you can talk to, only the chat line and the website.

Ordered two pizzas from a restaurant. The restaurant called directly to inform me they didn’t have the necessary ingredients to make them, I asked them to cancel the order and they did. I then went on my Uber Eats app to find they charged me $52.48. When I told them that the order was cancelled in agreement with the restaurant, Uber said they will not refund,, that it is policy for them to charge for the ‘restaurant’s compensation for food preparation’ and ‘driver delivery time’.

I like to acknowledge those workers that do their jobs and do their jobs well. Uber Eats has a bad habit of advertising discount Promo Codes on food/grocery delivery orders. At the end of your order, Once you've ordered groceries, the Promo Discount amount is not taken from your total amount due. This has happened multiple times and no one wants to take responsibility for it. I've ordered groceries from meijer's, and others places such fresh themed, etc. The Promo Codes are entered and you see the The discounted percentage and the amount. Once you receive your final bill and have placed the order. That discount is nowhere to be seen. And no one is taking responsibility for this. The consumer is being royally messed over.

My husband ordered me dinner tonight. The first order, the app changed inadvertently changed the delivery address. He tried to cancel the order because changing the delivery address requires congressional approval. He was still charged for the order. He decided to deal with that tomorrow and reordered. This time they got it right and set off to deliver.

System seems like it's designed well, until you have to change any part of your order. Placed an order with the understanding that there was no delivery fee, the order was changed to include the delivery fee and they changed the location of the delivery. The only option that gives you is to cancel using their automated AI system which requires you to pay the fee of the order itself. They claim that this is to compensate the restaurant even though the order had just been placed. There is no way that they are had already begun preparing the food. That's frustrating as that sounds it only gets worse. I decide to give them the benefit of the doubt, and place the order again double checking that everything is correct.

I have been a customer with them for quite some time. I placed an order for my elderly father and watched the delivery drivers change three times... then after an hour wait my order was cancelled. I reached out to the chat help team, they connected me to a live agent and he kept pressing the same prompt buttons but no resolve. My money still hasn't been refunded for the cancellation either. So my dad had to wait a total of two hours to finally get his food. I also for the past two orders had similar experiences except they weren't cancelled, just delayed by 20-30 minutes and because the drivers didn't have insulated bags my food was cold when it arrived.

I just realized that when you order thru Uber Eats they literally increase the restaurant's menu prices by a lot. So my order on the website was 14.75 with them. It turned out to be $19.00 plus they will charge for items that at a restaurant will be free. For example a tiny amount of sour cream $2.50. Not only do you have a delivery fee plus tipping drivers but also a menu price increase. Total scam. This shouldn’t be legal at all. Just go off the phone with them, asked if customers are aware of different menu prices and was advised that yes before you place the order. I’ve never seen that in years of being scam by this company, will look into it.

Uber Eats has been incredibly frustrating and disappointing. I ordered from Portland Burger here in Portland specifically because the app clearly advertised a two-for-one deal, but when my order arrived, that deal was not honored at all. Even worse, when I tried to get a refund or any kind of resolution, I was basically stonewalled and told my money couldn’t be refunded. The whole experience felt misleading and unfair, like the promotion was just bait to get the order placed with no accountability afterward. Between the missing deal and the refusal to make it right, this left a really bad taste in my mouth, and I’m extremely dissatisfied with both the service and the lack of customer support.

If I can give a 0 star I will. I ordered food but only received half of my items. When I requested a refund for the missing items, I was told they weren’t eligible — so I’m paying for food I never got. The customer service was unhelpful and couldn’t resolve the issue. This app is useless; I’m deleting it..

Please save your time and order through DoorDash, who is an actual professional service. I was actually robbed by Uber Eats. I had an order that they brought to the wrong place yesterday and after talking to one of their employees, Aakriti **, informed me that I would be receiving a refund last night and when I was checking up today, they said, "Oh never mind. You’re not getting that," so I went ahead and filed a dispute with my bank with the proof of their employee telling me so I’m not worried about getting my money back. I’m just worried about anybody using this fly-by-night business. Please we have to stick together and we have to put and end to this foreign bullshit really quick cause they do not deserve it.

I ordered food for a friend and family who live in a different state. They are vegans so everything I ordered was meatless, some with tofu. I accidentally found out that 1/2 of the order had chicken in it. I emailed them right away but they said it was past the 48 hour deadline for issues/complaints. It was 72 hours and I explained that since it wasn’t me who received the food and I didn’t know within 48 hours I couldn’t have contacted them. I emailed them several times and kept getting the same response. I finally called. Was told someone would call me back right away. Called three times and never heard from anyone. I’m only asking for 1/2 my money back, about $54. They won’t budge and I will never use them again. Very frustrated and angry. Very bad customer service.

Fees that were almost half of my total order. When I saw this I cancelled order and they charged me $40 to compensate the vendor. Mind you this was within a few minutes of discovering these outrageous fees. Before I paid it showed a $20 difference. After I paid it didn’t even show me the true total. It shows you where the restaurant is and the distance the driver is from the restaurant. Unless you keep looking you wouldn’t be able to tell. No transparency, very sneaky. On top of that there is no breakdown of what the fees are. They hide it within the taxes. I hope there is a class action lawsuit soon because i thought we were moving towards no hidden fees.

Placed an order on December 20th in Florida with my daughter. It was delivered with completely wrong food non-edible food. We wanted Qdoba but we got some other mush and dried chicken. We did not eat it but had to run out and get other food. When the order was received I tried to call the driver but he didn't pick up. I also tried to call instacart who I use the restaurant credits with but they said it's an Uber Eats issue so I tried to call them and they wouldn't talk to me because my husband's name is on the account and he was in Wisconsin so they hung up on me. I submitted the online comments and completed all the I need help functions including photos. I did this right away while my daughter was driving to get our dinner. Had it been something we could have consumed I would have shut up about the matter but because I was not getting any response and already have been hung up on.

I am leaving this review out of serious concern for how pricing practices are being handled on Uber Eats and how customer complaints are dismissed. Based on my recent experience, it appears that some restaurants on Uber Eats advertise “free gifts” that are actually priced into an inflated menu item, making customers believe they are getting added value when, in reality, they are paying more than the restaurant’s original price.

I just filled out the easiest form on the FTC. If you follow the rules and contact within 48 hrs and get 1 to 4 🏧 msgs explaining why they won't refund you do this, dispute charges with your bank and go to FTC and fill out an easy form. They don't think enough of us to talk to a live person. Let them talk to FTC. It is illegal to make us pay for goods we don't receive. Please do this. The FTC will pay attention as soon as they get enough complaints.

I demand a formal apology from the responsible. This is a formal complaint and request for a full refund and investigation regarding the above order. The order was for plain cheese pizza (no toppings), but both pizzas contained a noticeable amount of granulated sugar on them. The sweetness was immediately obvious on first bite and confirmed by multiple family members. This is unacceptable for a plain cheese pizza and is a potential health/safety issues an emergency deal with a really, really mean people.

I ordered 3 dishes from Emperor's Palace in Bremerton WA from Uber Eats. I have it set up to be dropped off at my door so there's no contact because of my health conditions. I got into my food and I found a foreign object it looked like a black hair weaved deeply through the breading of my Walnut prawn but when I investigated it felt more like either string or a piece of material. I was one scared and upset and disgusted because with the meds I'm on for my brain tumor and other health conditions my immune system is not very strong. I was afraid am I going to get sick? What else is in there? And disgusted, it wasn't just sitting on top it was cooked into the food so what else could I possibly have eaten already. Sorry to be graphic, but it made me vomits the contents of my stomach and of course we will not be eating any of the other food.

My Uber Eats account was hacked and I had all my money stolen off my cards and Uber eats are not helping or trying to refund me my hundreds of dollars that was stolen by someone placing several orders at the same restaurant in a whole other city until my balance was 0 dollars, I believe Uber Eats is running a Scam so be careful using their app, you can't even call and they didn't respond to my disputes but in app it says resolved, Feel like I was robbed..

I ordered food from #haroldschicken through Uber Eats and sat here one and a half hours and it turns out #ubereats never sent the order. At one point, they insisted the order ones done and ready. To compensate me, they just canceled the order. HOW CAN YOU CANCEL AN ORDER YOU NEVER SENT AND THEN LIE TO ME AND SAY IT'S READY AND IT'S NOT. I can tell you when #doordash makes a mistake, they give real compensation, not "Ooh well, I am sorry you wasted an hour and half of your life for nothing." I get mistakes happen but it's how you respond to that mistake. #uber is a big company but not big enough to admit they made a mistake and compensate for that. In the last week, I spent around $100 with Uber. That business now goes to Lyft and DoorDash.

The customer service is non existent. The driver picked up my food, then went to another restaurant and sat in there for nearly an hour. They would not cancel my order and CS just ended the chat when I asked for a refund.

Why did the Uber eats driver say the ticket said one item when the ticket said two items? No more UE deliveries for me. The drink and tip cost ue a knock on my door. I’m typing extra so the review can be submitted so others can decide if Uber eats is even worth the aggravation. I’ll waste my own dollars and cents if I want something quick.

Almost every time I order food something missing and Uber don't give me the money back from the missing items and if that happens to millions of people they make millions of dollars. They abuse too much.

This evening I decided to try and order from Taco Bell for delivery. I went to Instacart on my computer only to learn I had to scan the thingie and download the app on my phone because I had to use the app on my phone which turned out to actually be Uber Eats which apparently is now part of Instacart. Well it was a disaster. I got the order done finally (the sort of thing I hate doing in my phone..Need bigger phone I guess)... And went to checkout and was told "Oh no we have a problem. We can't deliver now. We are too busy" or words to that effect... Sigh. So then it said "do you want to choose another restaurant". I said yes but changed mind and closed it. I came back to it in a few minutes to try again and redid the missing order (by then it was gone) and proceeded to check out...

I order Uber Eats very often and had a scary experience this morning. When I opened the door there were two people and instead of handing me the bag, they asked me for money and tried to scam me. Do not waste your time with these clowns and find another service! Even more concerning is Uber Eats' response: Thanks for letting us know. We expect delivery people to meet our quality and safety standards, so we’re sorry to hear that this experience didn’t measure up. You can share this feedback directly with your delivery person and help them improve by giving them a rating in the app. This response is a joke - How about removing unsafe delivery service people who try to scam your clients!

Had a horrible experience with Uber customer service. They refuse to credit my account due to an error they made. On top of that, the chat support person ended our chat even though you can clearly see in the attached picture I asked to be transferred to a supervisor. This is the worst customer service I've ever received. I'm ready to cancel my Uber One and go back to Dash pass. If you're debating between the 2, go with Doordash. Their customer support is leaps and bounds ahead of Uber.

Uber Eats takes people money then blames it on the merchant. I talked to the manager of the store and he also agreed I should of gotten my money back but Uber eats keeps saying they had already started the order which I and the Manager at the restaurant agreed. He stated that they hadn't even started making the order but because uber eats said they started which was a lie. You guys are horrible. I placed by accident and immediately canceled within seconds before a min. Like for real. Never again but they don't care. They just collect and take. No food, no money. Y'all are losers and I lost messing with Uber eats. The merchant was a blessing and understood my concern. Went above and beyond and he also agreed that you guys were wrong for that .... Then Ubers sends me steps to get my money back and still said no morals, just greed.

I placed a food delivery order through Uber Eats that totaled $101.99. The confirmation text they sent said I would have to present id and a code to the driver to receive me food, and they provided me with the code to give the driver. I assumed that meant the food would be handed off to me after I provided the necessary code. An hour later, family asked about the food and I looked on the porch, where a bag of food was laying on the porch and two of the items were outside of the bag, one on my steps, and one across the porch. We don't know if driver just threw the bag on the porch or if animals had gotten into the bag, but my family refused to eat food that we have no idea what has happened to the food.

The customer service is beyond poor. For a mega company, they have EVERY EXCUSE IN THE BOOK why they cannot help you. The lies they spit out and promises they make are **!! I received an Uber Eats gift card and cannot use it because they CHARGED ME WITHOUT MY AUTHORIZATION for a promo for UBER ONE… 3 months worth. And although my bank deleted the charges, Uber has not, despite contacting them and trying to sort this out many many times for OVER A YEAR. This makes using the gift card impossible unless I pay Uber for the false charges. Will be contacting the BBB; buyers beware!

Very upset. I just started Uber Eats and had a customer report me for an order I never picked up. It's ridiculous how is that my fault. Their Uber Eats GPS app had a glitch and rerouted where I could deliver to one customer. Not the other one. People fail to realize mistakes happen. Not always the driver fault. We spent gas through all type of weather today. Give them what they want. Whoever did that to me on Girard Ave in Philly owe me an apology. It wasn't my fault. Making me look bad just starting. I have a family to feed. Shame on you. Food was still at restaurant.

I am disabled and have severe diet restrictions. I cannot eat at restaurants because of it. When they miss items I cannot just run to store. I use a walker to get up & down stairs. I use a walker most days.

I am extremely disappointed with my recent experience with Uber Eats. I placed an order for groceries, expecting timely delivery, but not only did I never receive my items, I also haven't been refunded despite multiple attempts to resolve the issue. I contacted customer service several times, hoping for assistance, but encountered unhelpful responses and a lack of accountability. It's frustrating to pay for goods that were never delivered and even more so when the company fails to rectify the situation. This level of service is unacceptable, and I will not be using Uber Eats EVER again. I strongly advise others to reconsider before relying on this service, as their customer support and delivery reliability are severely lacking. This is how they treat their members.

These guys are the worst. They changed drivers. Then added more routes to the second driver after he picked up the food. Food arrived ice cold. Tried to cancel. Then they put me on hold for 35 min and said I took too long to cancel. Asked for a refund and they said they can only offer 4 bucks. No thank you. I declined. They honestly don’t have any customer service. Trash company.

Uber started out great, but now it's a total scam. They don't update the menu, the restaurants, or the stores. The drivers say the product isn't available and give you a more expensive one to boost their rating. I placed an order at McDonald's, the famous Grinch Happy Meal. 35 minutes after receiving the order, the delivery driver never showed up, they never marked it as "working on the order," in fact, it was out of stock. I had to cancel it because it was for kids and for the same day, not the next. In the end, they didn't even have my order because it was out of stock after I called. There was no preparation or driver, but they still charged me and simply stole my money.

I NEVER activated Uber One again. This same scam happened to my roommate. My credit card is BRAND NEW, never entered to the Uber app, all the sudden I have a monthly subscription even though I have not been billed in the previous months. There is an actual class-action lawsuit incoming if this continues to others.

Uber Eats is so poorly managed. First, they charge huge delivery fees, but at some point, it does make sense if you're receiving food on time and you're getting what you've ordered. I had a bad experience with Eats. I ordered 3 coffees and some plain Timbits. My order was accepted and I received a call immediately from the Tim's that they don't have plain tims, "We can send sour Tim's." I said, "No, cancel them bits, just send me my coffee." They can't cancel one particular item. So I was only left with one option to cancel the whole order, which I did.

Third times a charm! The difference in overall experience was exceptional. Big praise and thanks to Bradley the UberEats driver and the individual with customer support when wanting to add another additional tip for the driver. Well done guys 🙌👏👍👍

I have used Uber Eats off and on and lately have been unhappy with their "promotion" emails. Last night I was given a free delivery option plus 40% off my order. Both were utilized - however they sneak in extra charges in the "tax and fees" listing. The "fees" ate up the majority if my discount "promotion". Don't be fooled with these "great deals" - we got two bowls of soup, one full sandwich and one half sandwich for almost $60!!!

Worst experience ever- for one I was given an offer on my 1st order of $10 off a min purchase of $1 and zero delivery fee. I tried to use it and ordered from Moe's. I ordered a meal with a drink and 1 quesadilla. Total came to $34.91. They charge me$ 6.06. Service fee??? I have no idea what that is. And never gave me my drink. Tried to resolve through app but there's no place to text issue. Only one click options. Called customer service, only to find out they don't deal with food service issues, went online to Uber Eats and dealt with 3 people on chat that were rude and all told me there's nothing they can do for me. They don't know how to deal with customer issues and won't resolve any customer concerns on regards to offers and miss food.

Uber Eats' customer service is absolute garbage. We ordered through the app, and an order that was quoted to take 20 minutes to arrive took over an hour. This is because the app allowed our delivery driver to accept another order, that was NOT on the way, and deliver that one first. Our food arrived ice cold, except for the milkshakes, which were entirely melted. Given how long the food sat out, it wasn't safe to consume and we were charged almost $100 for inedible food. I contacted customer service through the app, which collected the pertinent details and advised they would respond in 48 hours.

UBER EATS IS A STRAIGHT-UP CRIMINAL SCAM – THEY STOLE MY MONEY AND SENT RANDOM CREEPY PEOPLE TO MY DOOR Ordered Häagen-Dazs ice cream. Got ZERO confirmation. No email. No text. No receipt. Nothing. The order literally never even appeared in my Uber Eats app. Next thing I know, two shady strangers (a man and a woman, no uniforms, no Uber bags, just sketchy vibes) are at my door holding Häagen-Dazs and claiming it’s for me. How the hell did they even know my name and address when I never got a single notification and the order never showed up on my end?!

Worst service ever for Uber Eats merchants. Our account was compromised and Uber provided zero real support. Instead of helping us urgently, they told us to send an email and wait for someone to respond but no one ever did. For one of the biggest delivery companies in the country, this level of negligence is unacceptable. We called multiple times and still received no assistance whatsoever. Absolutely disappointing and unprofessional.

A dasher name Ashley from Uber eats did not bring my order to my home because she couldn't find my location. She was late. Uber Eats ' mapping system is terrible, the map can't pinpoint the proper location. I called and one of the representatives said a refund is owed to me, but when I looked at the chat, they said I am not getting a refund. The dasher never delivered my items to me. She did a bad job. Why would a company keep a dasher in their company when she didn't do a good job. That doesn't make sense.

I had a disappointing experience with my recent order from Jack in the Box through Uber Eats. Initially, I forgot to update my address, but I promptly corrected this mistake. However, the driver proceeded to deliver the order to the incorrect address. After contacting the driver and instructing him not to deliver the order, I reached out to Uber Eats customer support. Unfortunately, the representative informed me that a refund was not possible since the order had already been delivered. I explained that the food would go to waste, but the representative stated that there was nothing they could do.

Always an issue and terrible customer care. I got an overly expensive drink that came with the seal broken. That is considered a safety issue. They said they cannot provide a refund. Mind you I am a regular customer and have had many problems with the service. Why do you think drinks COME WITH A SEAL????

They will steal your money and not deliver you any food at all after waiting 1 hour or more. The drivers don't speak English and will admit to eating your food. What a big joke. I want everyone to be aware.

I ordered from UBER EATS While on vacation in Edinburgh, Scotland and was robbed by your fake driver. I am asking for a refund since the driver sent a false photo of the wrong location (not my hotel) and ran off with the food. I have been filing complaints for 5 weeks straight with UBER EATS and cannot get anyone but AI Robots to reply. I will be filing with an attorney if this is not remedied soon.

This company is horrible, I have had money taken from my account with something I cancelled with them, I don't get anywhere with their help on the app and when you call you hear, "Sorry we are no longer accepting calls." It says Uber refunded me yet it not in my account. PayPal supposedly can't help me and I can not get ahold of Uber company at all.

The app gives you promos and then will charge you the amount with the promo on it (correct amount). But then when the food arrives it removes the promo code and charges full amount and remove the promo from your app. They refuse to help, and say I need a screenshot of the terms/conditions, but why would anyone take a screenshot of that when it shows applied at time of purchase. So I obviously didn’t have that. They won’t help and kept disconnecting on me. It’s a scam. Don’t sign up.

This company are crooked. I constantly have to dig for someone to call when my orders are wrong. There is these stupid bot messages are no help. I'm sick of getting the wrong orders and Uber should be guber it. NO HELP AT ALL. I KEEP GETTING WRONG ORDERS AND NEVER GET MY MONEY BACK. SOCK OF THIS APP AND COMPANY. I ALWAYS SHOW RECEIPTS AND STILL NO ASSISTANCE FROM A LIVE PERSON. YOU WON'T BE PLAYING WITH MY MONEY. APP DELETED AND BLOCKED. Look at this receipt? Order was wrong and still cannot get help. All THESE STUPID BOT MESSAGES.

Fire all of the drivers with complaints of missing orders, because they are stealing from the companies and especially from the customers that support your businesses. Who delivers food on a bicycle, he stole our dinners and UBER reps treat you like you stole something from them, or you have done something wrong. If you ask for delivery instructions- follow them. It is very poor customer service for a rep to tell a customer that they are lying about not receiving their orders. YOUR DELIVERY PEOPLE ARE THIEVES AND LIARS... We're closing both UBER AND DOORDASH accounts. They have no respect for normal working customers and advocate for thieves and dishonesty; not for the people who work real jobs to pay for the orders they place. WE DON'T HAVE A RECEIPT BECAUSE NOTHING WAS DELIVERED!! .. Lowlife thieves.

I purchased a $300 Uber Eats gift card planning to use it for a big purchase (like an iPad order through the app), but Uber Eats only allowed me to redeem $200 and then said I’d “reached the limit for redemption.” Now I’m stuck with an unused $100 balance I can’t access. Their policy is unclear, customer service is unhelpful, and there’s no warning about this limit before you buy. Feels like a rip-off. Be careful before buying high-value gift cards — they don’t work the way you expect!

The last four out of five times I’ve ordered with Uber Eats My delivery did not show up. I live on a military base and in the delivery options it does state military base to ensure you can pass the checkpoint. The drivers never can and they expect me to drive all the way out to go pick it up. Why would I want to pay all the fee fees associated with delivery if I have to still pick it up? When trying to contact the company or the driver, they all have an attitude and say they did nothing wrong.

I ordered Labamba. October 31, 2025 while I was waiting on my order Brandon the delivery driver sent me a text asking for my pin number. Without a thought I just sent it to him but never received my food. He never came to the door. So I try to get help from the customers support, explain what happened. Mike the I was chatting with told me there nothing they can do. At least I was hoping to get a credit or my money back. People be careful if the driver ask for your pin number before he deliver your food don't give it to him, just like Brandon the delivery driver a scammer. That's how they take your money and you won't received nothing what you paid for

I have repeatedly tried to get help from support and continue to receive scripted responses from people that don’t care. I placed an order at 4:20 yesterday and paid for priority delivery. The delivery time was 15-25 min. I received confirmation about 20 min later that my order was picked up and on the way to me. They driver stayed there for over 20 min like he was waiting for another order. I tried to contact him and he ignored me. My estimated delivery time continued to increase. I contacted support who insisted my order was on the way. The driver left and went in the opposite direction and around 5:20 I received an alert that the driver cancelled my order. I would receive a refund in 3-5 days and if I still wanted my dinner I would have to reorder and pay again.

Wasn't a driver available so instead of saying that they left my food at the restaurant and delivered it 45 mins after it was done. Everything was ice cold and soggy. You pay for service and prompt deliver and expect to get food hot.

I ordered $53 worth of food at 11pm at night. I am a single mother and my newborn is teething and fussy all the time so I was hungry and couldn’t put her in the car to get food. I ordered and the delivery guy brought my food somewhere else. When I called to let him know he dropped it off at the wrong address. A guy answered the phone and started cussing me out telling me I had the wrong number and he didn’t know where my food was. When I reported it to Uber with screenshots of the calls to the number and a picture of my front door (clearly different from the door it was dropped off at) Uber said there was no way to confirm I didn’t get my order and refused to refund me or even issue me uber credit. I order uber eats all the time but will never order from them again. Worse customer service I have ever experienced.

These people are awful. As someone who can't drive at the moment due to chronic illness, I thought the service itself would be helpful. I stopped using them years ago during COVID because customer service was poor. Apparently, nothing has changed. Previously, my order would have missing items, incorrect items, or food with inadequate safety seals. It happened again today. Received drinks with inadequate seals. I contacted customer service. They didn't ask for pictures or details. They were adamant they weren't doing anything to remedy this. This was my first customer service complaint since using them again and the experience, once again, was as awful as before. Now I have drinks I can't consume that I've paid for. I will never use Uber Eats again. Their customer service is absolutely horrible.

First time Uber Eats ordered, if I could give negative stars I would. It's always great after a long week of work to splurge on a meal so we don't have to cook. Imagine my surprise when the driver STOLE our meal. I figured something was wrong as the fourth, yes fourth, driver tried to pick up our order. Then Uber Eats cancelled the order. No notice, no apologies, no explanation. I called Carrabba's to ask and learned that the order was picked up on time by the first driver. It took until the 4th calling Uber for them to realize the food was stolen. No contact at all. How nice it was to have to hit a drive-thru at 10 pm....thanks Uber Eats! You suck. Don't waste your time using them. It's a joke.

I ordered food from Uber Eats for $40, never received my food. The delivery driver could not find my house so I never received my food. And I didn't know that you had 24 hours to dispute anything from Uber eats. After that they will refuse to give you your money so since they refuse to give me my money I deleted Uber eats. I will never use Uber ever again and I recommend knowing ever to use Uber or Uber eats. If you need something use Doordash.

Delivery took over an hour and a half. The delivery estimate kept changing. The frozen food thawed and refrigerated products were warm. No refund given and no escalation process offered to resolve issue even when asked several times.

UBER EATS sucks!! Each time I try to report an issue with a delivery or lack thereof, I can never get a reasonable response. I usually order food for legally blind cousin who lives in a neighboring state. The driver called me to let me know he was outside and to come down to get my order but I explained that I live in a different state and he is blind, he just left my cousin's order on the floor in the lobby and drove off. This order cost $20 plus had already given him a tip. I will never give a tip in advance. That is if I even use Uber Eats again.

The food arrived an hour late. Hot Cheese congealed, meat soggy and soured. Completely inedible. I got $9 for my $35 order. I want it all back. You’re a gross 1% and you shouldn’t be allowed to run anything.

I ordered lunch (food) with Uber Eats online but after checking status on order, noticed it was being delivered to my home address instead of my work address. Could not contact Uber Eats immediately because they do not take phone calls. Tried notifying them on their website that the delivery address needed to be changed and robot customer service chat directed me to change address online. Change of Address feature online did not work. Contacted delivery driver and gave her correct address which she read back to me to confirm it.

I received a coupon via email and attempted to use it the same day I received it but it didn't work. I went online and chatted with a representative about it. He said the code was no longer valid and the company could discontinue it at any time. The coupon was not even 12 hours old.

I’m never using Uber Eats again. Repeatedly, I have missing items in my order. When I click on the help button and get their auto bot on the chat, they only want to refund me $10.74, but my missing items cost $16.32. Because Uber Eats merchants and delivery drivers failed to pick up my whole order, I lost $6. Plus, my tip was based on the amount of my bill, so I over tipped as well since my bill would have been lower without the missing items. I’m starting to wonder if they have missing items on purpose, so they don’t have to reimburse the full amount. Plus, there is no customer service number anymore. Better options out there.

They have an issue with modifying orders and they know this and don't fix it. The customer service agent told me they tell their customers to never modify an order because it can CXL it and you still get charged. This is what happened to me. I was sent a notice the restaurant was out of an item and to replace it. It got cancelled completely when I was trying to modify it. Uber Eats said too bad. We tell our customers to never modify their orders. So once again, they know this can happen and just let their customers lose money when it's their app that tells you to modify the order. That's the very definition of a scam.

Very bad. These people treat their drivers like criminals. No wonder door dash is so much better. Do not use them. I know I never will. Their payout rate is lower than any other driver service in my area. Just imagine what their standards are.

They do not honor promos that they give and allow you no recourse to defend yourself against them charging you for whatever they like. I followed all listed rules, was charged according to the promo code and then this charge was reversed with a new higher charge. I have never been treated so rudely by a company as I was today.

Order has been wrong multiple times. Uber should have restaurant employee check the food before leaving. Plus we tried to get a refund from Uber but they just charged us twice for the wrong food. DO NOT USE UBER.

I have ordered a few times using Uber Eats and the last couple have all been bad. Either they wouldn’t fix something and just cancelled my order without a refund or didn’t deliver the correct food. When I tried to talk to their online customer service they were no help at all. They only gave automated responses and there are no actual people to talk to. Horrible.

Never ordered through Uber Eats. Never used my card but tonight I get 44.18 charge. Call them immediately as I get notification. They can’t give me info on an charge on my cc, location or even what I ordered. Then have to wait to provide details on how I ain’t order some shit!! Uber eats has to do better with people using other's credit debit cards fraudulently like it’s okay. You’ll should delete uber eats. It really sucks.

I would give zero stars if I could. They provide you with a $25 off your purchase of more than $1. You add something to your cart, it shows the promotion, then you place your order. But they charged me the full price!! So I called Uber Eats and the woman who's probably in the Philippines says, "We don't see it on your account," even when I gave her the screenshot of it saying I have the promo!! Picture attached! And they would not honor it!! I certainly wouldn't have ordered a $36 pizza if that was the case!! I only ordered cause I had the promotion!!

Horrible unreliable service. They may or may not show up and customer service doesn’t care. I waited an hour for food that was never delivered because the store closed! I had to contact Uber Eats to tell them and get a refund.

Order Uber Eats to be delivered to my house. I was not there currently but plan to be there on or before the time of delivery and instructed them to leave it at my door. How am I going to get a call from the Uber Eats delivery driver telling me he couldn't find my house.. And had to give him my address to tell him where to go. What in the actual. You can't look at the address on your damn order? It worked out but what the **.

Order #** – $130 Stolen by Uber Eats. I placed an order at 6:23 PM and Uber Eats claims it was delivered at 7:57 PM. It never arrived. I requested drop-off at my door, but the driver ignored my calls and never provided a delivery photo. When I contacted Uber support, they admitted the order was marked as delivered to a blue house. My house is green. Despite this obvious mistake, they refused to issue a refund and said it was “within my location area.” So here I am, out $130 for food I never received, while the driver remains unreachable and Uber Eats washes their hands of any responsibility. This is theft disguised as customer service. Uber Eats has shown zero accountability, zero respect for their customers, and no safeguards to prevent drivers from delivering to the wrong location. I will not be using their service again, and I strongly caution others about this type of scam.

Twice in 2 weeks, Uber Eats has sent unapproved charges to my credit card and they refuse to give a refund. I have now spoken with five different people on the phone and they refuse to escalate to a higher level. Then they claimed the issue will be sent via email to a customer support division that will rectify the situation. When I received the email it didn't even address the issue that I had...it was something totally different and unrelated to my complaint. When I tried to respond to the email, I get a reply back saying that they can't receive responses at that email address. Avoid this company at all costs. They're crooks and their customer service is absolutely horrendous.

I put in an order to Boomshack restaurant. The Uber driver said they didn’t have my item and if I wanted a fish combo - my order wasn’t even close to the fish food group- I messaged back, "No, thank you." My order is cancelled because I don’t want anything else - Uber says they are not going to refund me because the merchant got paid once they accept order. I call the restaurant (after Uber says they can’t get a hold of anyone) the manager tells me the Uber driver never took the food. The restaurant told me to call back in 20 min. I called her back, she says she refunded it back to Uber that they need to give me my money back. I called Uber and they says they still will not refund. I told them to cancel my membership - stick to DoorDash or whatever other company. Stay away from Uber Eats - they do not care and are quick to get you off the phone. I spoke to 4 supports and was still waiting for a call back from a supervisor (never got a call back).

Uber Eats is horrible and as far as I am concerned stole nearly $80 from me! The driver never delivered our family dinner and when I alerted the company, they said there is nothing they can do because their driver marked the order as delivered. They don’t make drivers take photos to prove delivery. They just take their word. In that amount was a tip for this loser who never delivered my meal. Ugh! Do not ever use Uber Eats for your food delivery. They have the WORST customer service and don’t own their own mistakes. They are a corporate rip off! They take advantage of everyday citizens and don’t even care. I could not even get the name of a supervisor. Complete scam!

Cannot correct address while order in progress nor can you talk to anyone in person to fix app error. Not only that driver given completely wrong address and when texted me by driver he dropped off at another completely different address again. UBER EATS do not refund a penny. Absolutely disgusting!

I ordered food to my job and left very detailed instructions. One of Uber's very incompetent drivers did not deliver my food to me and didn’t contact me if she was having trouble finding me. She placed it as delivered and I contacted them because I didn’t get it and adjusted her tip to 0 because she didn’t give me my food! Uber force paid this lady from my account, which I’m disputing because that’s theft! Services was not rendered! She lied and never gave me my food! Never using them again with these thieving Houston delivery people.

Don’t use Uber Eats! I paid for priority delivery, which means they deliver your order directly from the store to your house. I sat and watched the driver on the interactive map drive to multiple locations that were nowhere near on the way to my house and make multiple stops. My delivery times just kept increasing as I’m watching this occur. Out of pure frustration and anger that Uber eats was not keeping their promise for a service for which I had paid, I canceled the order I was charged almost the full amount regardless. I mean after all, who wants cold food that they’ve paid 2 to 3 times it’s actual value for. I called Uber eats and said give me my money back because your company did not keep its promise to deliver directly to my house. They basically just said sorry we’re not gonna refund it. This is a classic bait and switch and I am just super angry. I will never use Uber eats again. That’s my rant for the day.

I am tired ordering ordering what I want & not getting it. Their words: "I understand that you're having an issue with your order, and I wish I could help you out by providing a monetary adjustment. Unfortunately, our policies prevent us from initiating such adjustments on this order. However, I have noted your feedback for the incident and will share it with the internal team, I hope they will work on such an issue with your future order." The 1st picture is what I ordered.. the 2nd is what I got.

Pranthe Wali Gali via your app. When I tried to place the order through my phone, the app repeatedly displayed “processing” without ever confirming whether the order had gone through. I received no text, no email, and no order confirmation. To verify, I called the restaurant directly. The staff confirmed that they had received one order with five items, so I ended the call believing everything was correct. The delivery driver later contacted me at 2:58 PM to ask about parking. I told him there was 15-minute parking available and asked him to bring the food up. He never followed up, did not call again, and did not knock on my door. Around 3:15 PM, I found the food had been left outside without notification.

I placed an $83 order yesterday to be sent to my office. The driver kept asking for my pin, and I told him I would give it to him when he arrived. He took a picture of the food in front of my office door, then grabbed the bag of food and left. I submitted the video evidence to Uber, and they refused to refund my $83. They told me the driver waited for me for 8 minutes. I tried calling him, but he did not answer the phone. The fact that I sent the video footage of the driver stealing my order, and Uber refusing to refund my money makes me feel robbed! I am not disputing the charge on my debit card.

I ordered from UberEats and received a message that my order was received. Knowing it hasn't been delivered, I looked at the image taken by the driver. It was a side shot of the highway. After disputing the order, I receive an email for an order placed for a different location. How is it possible the driver can process and charge to my account?

Uber Eats’ policy of charging for recent cancellations is completely unfair. I accidentally placed an order and cancelled within less than 5 minutes once I realized this. I was charged for the majority of the order despite the fact that the restaurant could not have possibly prepared my order by that time. I use Uber and Uber Eats quite often and I am sorely disappointed at this treatment.

**A Critique of Uber Eats Customer Service** Uber Eats has established itself as one of the most widely used food delivery services, yet its customer service and operational policies reveal serious flaws that make it difficult for customers to trust the platform. There are three major concerns that highlight why the service has become frustrating and unreliable: the lack of a clear cancellation option, the absence of immediate supervisory support, and poor technical support.

My recent experience with Uber Eats in Baltimore, MD. was horrible on 9/1/2025! The order was placed at 12 am and the estimated delivery time was listed for 30 minutes later from the closest Taco Bell. The Taco Bell is relatively close by so this was reasonable. This was my first time using this service for food delivery. My family has used the Uber services for rides without complaint. My expectations were optimistic. The order was delayed several times, and was not delivered until 2:13 am! The automated chatbot was not properly equipped/programed to empathize and address my concerns. The food arrived cold and soggy without condiments to disguise the misery, disgust and shame I felt for waiting over 133 minutes for this barely edible grossness. I will never use this platform again, or the Taco Bell on Security Blvd.

I live in Jamaica Queens, NY. My issue with deliveries is no one here speaks or understands English. They don't read instructions or understand them and they do not know how to follow the GPS instructions. And they beg for a good review. Worst place to order from Uber Eats.

I really do not understand when we have pay when the store makes a mistake and not send the correct order and we will still have to pay the driver and pay the store. We have get up and drive to the store and pickup the order and waste gas, pay for the food. Something has to change. We cannot continue to get screwed out of our hard earned money. Makes no sense.

They take over an hour to deliver your food, so it arrives cold. Then they refuse to make it right. They think they're too big to have to care about the customer. It is dangerous to deliver food cold. They don't care.

They tell you a delivery time range before you pay. After they have your money, they do what ever they want. Can keep pushing delivery time back by hours with no recourse. Unethical business practice.

Uber eats is the worst! We made an order to Pizza Hut and cancelled right away because it was too expensive and the total was $ 101.00 and this theft company takes $93 dollars for compensation. No matter how many time we have been calling they said they can't refund our money so imagine buy something cancelled and they keep your money. This is a theft. Don't trust Uber eats! Today is August 26 2025. Don't trust uber eats.

The prices have COMPLETELY SHOT UP. What used to be 30 or 35 now is $50. I don't know what excuse they use, they aren't paying their driver more, that is for sure. They NEVER give rewards EVER. I am going to stop ordering with them, it is just too expensive now!

I never use this service but, decided to use it tonight and got robbed by the app itself. I placed my order while being a passenger to my destination. As I paid for the order, with no additional check on the address by Uber since I’d already typed it in at the beginning. Once payment was accepted, my delivery location was updated to the location I was driving near instead of where I requested it to be. I’m hoping my driver will accommodate or else I’m out $60. I tried to change the address within 5 seconds of the error they committed, and I’m told I can’t. I’m also told I’d still be on the hook for $39 if I cancelled.

Would leave zero stars if I could. Worst customer service ever. They are blowing up my email every other day with a promo they refuse to honor. Called 3 times and just got the run around. Will not let you talk to a supervisor. Highly recommend going with a different company.

Ordered a Wawa parfait through Uber Eats at 9:06 PM. It wasn’t delivered until 10:51 PM — almost 2 hours later — and arrived completely melted, unsafe to eat. I drove myself to Wawa and they confirmed this and replaced it, but Uber Eats refused a refund because I didn’t take a picture of the melted parfait before the store discarded the item. Uber Eats is more concerned with their policies over customer concerns and food safety issues.

I had an item missing from my dinner order and when I finally contacted someone in customer service, they didn’t seem to even understand what the issue was. Instead, just kept on telling me I was not eligible for any refunds. Horrible customer service.

I placed an order to a restaurant. Immediately after I pressed confirm, I realized it was the wrong location, so I tried to cancel. Within 10 seconds, the order was accepted by the restaurant. I frantically tried to cancel the order. The app would not let me. I decided to call the restaurant so they wouldn't start production because I planned to cancel. So I was able to stop the food from being made. Now back to trying to cancel via customer support. It was a nightmare. Long story short, they still charged me full price ($250 in food) AND I did not get any food.

This app is a total rip-off! I canceled my subscription a while ago, but they keep charging me $9.99 a month. I haven't even used the service or bought anything from them, yet the charges keep coming. I’ve tried to contact their support, but it's been a nightmare—no one responds. I'm completely fed up with this shady practice. It's ridiculous that I have to get a new credit card just to stop these unauthorized charges. Save yourself the headache and avoid this company at all costs.

I made the mistake of doubling the 2 items I wanted to order from Wingstop and pressed submit. Within 2 minutes of placing the order, I realized my mistake because I was about to spend nearly $100. I couldn't edit the order anymore to remove items, so I just cancelled. I was told the restaurant had already started making the order, and so I was still charged $70 for the food that I didn't receive because I cancelled. I cancelled within 5 minutes of the order being placed, and a driver wasn't even assigned.

I placed an order on August 14, 2025 from Golden China. I emailed and contacted Uber Eats, but I have been repeatedly disconnected by Uber Eats customer service representatives without resolving the issue. I demanded a full refund of $24.16 for an order I never received. When I rated my experience as poorly, I clicked on submit and instantly and unexpectedly a $2.96 tip was stolen off my credit card that I never did consent.

I had an issue with an order. Instead of refunding me, they charged me another $15. There is not a customer service number to call. Only way to get in touch with anyone are emails that they don’t answer. I’ve been trying to get someone to tell me why I was charged that $15 and to refund it for 4 days now and no one has reached back out to me.

I just very recently placed an order with Uber Eats. I had been a fairly long time customer periodically ordering from the service. On the day the order was placed, the Uber Eats app separated my order from the same restaurant, charged me two different delivery fees, and created a double tip to the driver. My food arrived late, Had I not tracked and called the driver, I would not have been made aware of an issue whereby the driver stated, “They had ran into heavy traffic caused by multiple car accidents and that Uber Eats, in its infinite wisdom, made them backtrack to pick up an order for delivery prior to my order being delivered.”

Worst customer service ever! Been ordering for years from UberEats. First problem I've had. Driver was lost. I texted him with no reply. Trying the phone number provided by UberEats 4 times with no answer. The app showed that the order had been delivered but no photo. Contacted UberEats told them that I never received the order and requested a credit or refund. UberEats customer service took 12 hours to email me that the driver stated that he tried to call me therefore I was not eligible for either. So I spent $27 for a 70th birthday treat for myself that I never received and am forced to pay for. I order online from GrubHub, InstaCart and Amazon Whole Foods all the time and they are always quick to respond with a credit or refund if there is an issue of missing or not received items (which is rare). I lost $27 on 8/9/2025 but UberEats lost a customer forever.

If you use Uber Eats here’s what you need to know. They have zero loyalty to their customers. I’ve had missing items, poor quality food, and flat out wrong orders multiple times. Every single time even with photo proof they refused to make it right. This isn’t one bad night. It’s a pattern. Out of all my orders maybe one or two were decent. The rest were wasted money, wasted time, and proof that once Uber Eats has your payment they simply do not care. If you value your money skip Uber Eats. I’m done and I will be telling everyone I know to steer clear. Your experience and your dinner will thank you.

They are a scam company. They take your money and that’s it. They think they’re owed it. I did not receive my order, I received someone else’s so I need my money back. I will be fighting the payment for it to be dismissed. You guys do this all the time and I am absolutely tired of it.

No customer service number. Forced to use app and it offers no help. Never again. They won't redeliver but give you $5 discount on your next purchase. What a joke. Missing food. 2 hour delivery with many stops between leaving food cold and soggy.

You scammed me and you stole my money. Now you're getting a chargeback with Mastercard and I just deleted my Uber account after ordering a lot of stuff. I was a good customer spending a lot of money. Today I placed an order with wal-mart for 4 storage bins BECAUSE I DON'T HAVE A CAR. I clearly specified at TWO different place "REFUND IF NOT AVAILABLE". No replacement. But you delivered the WRONG ITEMS, the bins I got are twice as small as what I was supposed to get. This is not what I bought.

If I could give 0 stars I would. The customer service is the worst. They cancel orders for no reason - I was just checking on timing, they ask if I want to cancel, I say no. They cancel and then end the chat. I hate this app - only using it because it's the only choice in the country I'm in.

Well this didn't last long. Changed to Uber Eats a little over a month ago. Got a driver today who claims there were no delivery instructions -- but there were. Prior deliveries and drivers did come to my front gate. They must be psychic. Drink was missing today which was substituted with attitude which I did not order. In the past, changes to something else (a different order item) once I paid have occurred -- including double and triple orders. Well that concludes my using Uber Eats. Continuing to search for a reliable delivery company. Well this didn't last long.

I have never used or signed up for Uber Eats and have been charged for the last 12 months, I thought I was being charged for pay channels and found out from my bank it is uber eats in California, they're trying to say I authorized it which I did not so now I’m out 128 dollars because Uber eats hacked my account in Michigan. Any one know of any lawsuits against them I can’t join?

I placed an order with Uber eats. I canceled the order after noticing I had my work address on the order instead of my home address. I went to cancel the order and they charged me almost a full order price for canceling telling me it was an inconvenience for the driver and the restaurant when only 2 minutes pass by. The order is no way could have been made. I will for one never order from this place. I deleted their app. I'm having my friends follow me as well. I was a long time Uber user. Not no more. I will move over to Doordash. There are a little bit more but they're probably worth it. I'm sure they're more willing to work with a customer than Ubereats is.

I ordered 1 bagel and 1 sandwich from Moe's on Uber Eats. It was expected to arrive at 12:15 pm. At least 6 different drivers were “heading to the store” for over an hour. At 1 pm my order was canceled. No explanation! Nothing! After reading other terrible reviews, I will never use Uber Eats again.

I have been using Uber Eats for years now. Tonight I ordered on UberEats and received the completely wrong order. I thought there would be no issue getting a refund, but I did not realize how terrible their customer service is now. Their chat line through their app is useless because you can’t even get through to a person. There also is no option to call anymore either if you’re a customer. A chat bot instructed me to take a picture of my receipt along with the food that clearly didn’t match the receipt if you actually looked and compared it all with the receipt.

Always an issue. This last time I canceled an order ($75 for two wraps and smoothies, no thank you). A week later the charge was still on my card. When I contacted they said there was no refund because the food was already made. I cancelled the order immediately so it was not. Also, why let me cancel the order then? Why was there no message about this? I did a dispute and one. Now they won't delete my account because I have an "outstanding balance". Another time a driver pulled into the parking lot where I worked, marked my food as delivered and pulled right out. She stole my food! They refunded me for the food but not the tip. I'm going to tip her for stealing my food?!?! I had to fight with them for a week about it and they only issued a credit for the app!

Uber Eats terrible customer service. The app took my order and charged me for a restaurant that was closed on July 4th. The driver contacted me to let me know it was closed when he arrived for the pick up. I reversed the charge through my cc but my Uber account shows a past due balance so I can't use it. I have tried the chat and by phone to get the balance removed, and they are not capable of understanding the situation. Quite simple to resolve, very easy to verify the place was closed on the holiday and I have the number for the Uber driver. Also, can't close the account with a past due balance and they won't even do that at customer service.

I am always disappointed with this service. Much of the time the orders are not correct. Even with that issue we try the service every so often. It’s the deliveries that irritate me the most. The drivers take multiple orders and the food takes too long. It’s never within quoted time ranges. Tonight I tried maximizing the tip and selecting priority delivery. (That’s an extra fee for first delivery.) The driver was still well after quoted time range, the order was missing items, and I watched the delivery person on the app stop at another order before mine. Uber always credits for missing items, but there’s never anything done about the deliveries.

We had a large sandwich delivery for a baseball team over $200. From JJS’s South Telegraph, Bloomfield Hills, Michigan shop. One sandwich seems to have “fallen out of the bag” during delivery. Jimmy John’s were terrible and will not refund the missing sandwich. We tipped over $30 to JJs and $15 to Uber Eats. For the large amount they charge these days, the public should expect better. It’s simple. You both lost a repeat large order customer.

I’m deeply disappointed with the lack of customer service and loyalty I experienced with Uber Eats. I used the app for the first time to order groceries because I wasn’t feeling well. I ordered 7 items, including eggs and a pineapple. When the order arrived to my home the eggs were placed in the same bag as the pineapple, they broke in transit, and raw egg was all over the pineapple. I immediately tried to contact customer service through the app, but no one responded that night at 10:00pm. By the time I was finally able to chat with someone the next day (while at work), I hadn’t had a chance to take a photo. I told the representative I would send one as soon as I got home.

Uber Eats in the NY Hamptons area is poorly staffed and managed, and its customer service complaint system is intentionally irresponsible. On June 6, I used my Uber App to order two burgers and onion rings from the Club House, one of our favorite restaurants. I believe that the original "no later than time" was 35 or 45 minutes. This was twice rolled back. The food was delivered approximately an hour and one half after originally ordered. It was too cold to eat. I gave it back to the driver to return. The driver's excuse was problematic. He said that he was in Sag Harbor when called. On this date and time, Sag Harbor and the Club House are only 15 minutes apart and t he Club House is 10 minutes from my house.

I been a subscriber to Uber Eats since 2023. As a member I'm paying them automatically $9.99 per month to avoid the delivery fees. I didn't know I was getting charge for delivery fee and service fee to my account. I thought to be a member I should not be charged for the delivery it said in the website. Now I was charged $1.09 five times to my cc. I tried to reached them and it's a recording. All I want my refund and I'll cancel my monthly subscription.

I ordered an hour ago, even signed up to get Uber one and no one will pick up my order. If I cancel I still have to pay. They should be held accountable for their drivers. Now I will have to go get it myself. I live in an RV and it is my only means of transportation so I have to go thru a lot to move it. I will start using door dash. Horrible!

I Order McDonald’s delivery quite often, and there have been multiple times where the driver has stolen our food!! Sometimes it’s just one thing, and times like today, where my order didn’t even show up!! And when I call Uber Eats to have them fix it, they tell me since I ordered it thru the McDonald's app directly, they can’t do a reorder, it doesn’t give them the option to... Huh?! Pick up the phone and call them to re order it to make the customer happy!! Right?? All they can do is refund me…which doesn’t even show for 7-10 business days!! Sorry but, it was Uber's employee's fault… They need to fix it to make sure the customer gets their order, because it’s their fault I didn’t get it in the first place! Now I have to do Another hundred dollar order to make sure my kids get dinner… So..absolutely horrible customer service!! You guys suck!

Terrible customer service. Incorrect or missing orders not refunded and no way to contact. Today driver just didn't show up. My money is lost and I'm still hungry. They owe me from several orders, stupid me for continuing to give them business.

Extremely Disappointed with Uber Eats Customer Service. I placed a simple order through Uber Eats from a restaurant just 10 minutes away from my home. Everything seemed fine until I got to the checkout and saw a shocking estimated delivery time over two and a half hours. That’s unacceptable for a local order, especially from a restaurant I frequent regularly. Naturally, I tried to cancel the order. But Uber Eats wanted to charge me full price for food that wouldn’t arrive until hours later. I reached out to customer service to explain the situation. The first rep argued with me, insisting that a 2.5 hour wait was somehow “within normal delivery time.” When I pointed out the actual timeframes (4:15 PM order, 6:30 PM delivery), he dismissed my concerns, called me petty, and disconnected the call.

On May 29th, I used the APP to place an order. I bought lunch for my boss and I before a meeting. After waiting the normal time, I received a notification that my order had arrived. The order never arrived. I reported it, and they immediately responded that I would be credited. I placed a second order and received my food. However, they charged me for TIP and never refunded the tip from the first order, where the driver never delivered it and hung up on me when I contacted him. I went to the APP and they said, "Sorry - you had an hour." Something they don't tell you and you don't know - thinking that it is NORMAL if you receive a refund, to receive the entire refund and not just for the food, but for the service that never happened. It isn't the measly tip amount that I am so enraged about, it's the company and their inability to be fair to their loyal members. STAY STEER CLEAR OF THEM. They are not reliable.

Absolutely the worst service of any online ordering app I've used. We had food that was inedible and even food missing from the order and they told me we were not eligible for any type of refund or compensation. No level of customer service whatsoever nor empathy. Deleted my accounts and will never, ever, ever use them again!

I placed a dessert order to be delivered to my mom on Mother's Day. The driver called to confirm the address; however, he delivered to a completely different street. Uber is giving me a refund for the food, but the guy got an $8 tip, despite going to the wrong address. I wrote to Uber Eats multiple times and they just kept repeating that I can't.

I've been using UberEats for some time and very happy with the service.... until this past week. Things happen, people/organizations make mistakes and that's totally understandable. However, this past week I've spoken/app chatted with three individuals in the organization regarding a non-delivery of an order. The original chat person said the delivery driver, "didn't follow protocol to deliver the order". However, I didn't get an email as stated in two separate conversations to deal with the refund.

Had 2 orders in one night. Both screwed up. Contacted Uber Eats and both restaurants and each said contact the other. Poor customer service. And always delete credit card info, they will steal money when you do a charge back. But it's an unauthorized purchase and a crime.

Food delivered to wrong street, wrong house. Called driver when photo received to report not my house! No help! Using photo went looking for house as big group to feed and was expensive. 30 min restaurant from my home. Found it! People opening it as was set on porch and they found it. Insisted I take it but group didn’t feel comfortable eating opened food. Trashed it. Chats, texts, emails, dead end. Uber sorry but as I can’t show photo of opened or damaged food they refuse refund. I have blocked them and business lost! DONE!

I was so hoping my experience would be different this time. It wasn’t. My food was not kept in a temperature controlled packaging. It was stone cold when it finally arrived. I object to multiple deliveries leaving for delivery at the same time. The results are cold food when they also don’t provide temperature control. I could see by the GPS the driver was way out of the neighborhood where I reside and the restaurant. It made no sense. Sadly I will never use the service again.

Garbage Experience. Don’t Waste Your Money. Uber Eats let me place an order from a store that was already closed — then charged me for it anyway. I showed up to pick it up, and the staff told me they were closed and nothing was going to be made. They literally told me to cancel the order. I followed their instructions, did everything right — and Uber still kept my money. Their support team sent a lazy copy-paste response saying the order was “accepted” so there’s nothing they can do. No refund. No credit. Just a total waste of time and money. This app is a joke. If you want to gamble with your money and get punished for their system errors, go ahead and use Uber Eats. Otherwise, save yourself the headache and go with literally anyone else.

I placed a drink order online at Uber Eats app. After clicking submit, I noticed that the address is incorrect so I tried to cancel the order so I can place another one. I chatted with an agent and canceled my order charging me a fee for the full amount of the order. The notice of charging me the full fee came up after the order was canceled. Then I said not to cancel if they are charging me anyways, they said NO because there is no way for them to order re delivery. They ended my chat without offering options. They robbed me of my money and did not get my order either. I WILL NEVER USE THEM AGAIN!

It’s always something and the "customer service” is just a form of torture with no resolution. The food doesn’t show up or it’s wrong and they just pass you off in in circles hoping you’ll give up on resolving the issue.

I ordered two pizzas and a salad through Uber Eats, and I’m extremely disappointed with the experience. Uber has clearly intentionally changed the checkout process to hide the full total until after you pay. Just seconds after I confirmed the order with Apple Pay, the total came out to $95—far more than expected due to excessive hidden fees. I immediately canceled the order, not even a full minute later, but Uber still charged me $75, claiming the restaurant had already started preparing the food.

We use(d) Uber Eats to order at Costco. The prices you think you are paying for each item in your cart will be marked up $1-$2 extra, without you knowing. There is also the "service fee" and "delivery fee," already stated. Customer service says, "sorry" not sorry. When asked how to know about these added costs to each item before I buy them, they cannot tell me. It's a huge SCAM! For example, you think you are paying the original listed price of $26.14 for your salmon but your final digital receipt says it is $29.46 AFTER you already paid for it. There is no way to know how much per item they will add until after delivery. They tried to blame the delivery guy as well. Watch out!

Zero stars. I placed order under the Restaurant Tab of my Instacart- Powered by Uber Eats. Buy One Get One Free Pizza deal. The app did not make it clear that my free pizza was ordered. I paid over $55 dollars for ONE LARGE PIZZA. INSANE! It took half an hour to even find the contact section (after going in circles) for the rep to tell me there would be NO REFUND or partial refund. STAY AWAY FROM UBER EATS!!! I have had awesome customer service with GrubHub and Door Dash and NEVER EVER had such issues. I always had superior help with any issues. Quickly credited. UBER EATS is EPIC FAIL.

I ordered items from a nearby supermarket. The wrong item was sent. The driver took the wrong items back but never returned. Uber Eats told me I do not qualify for a refund (although I don't have the item. I don't even have the item they delivered in error). So I am out the money I paid, have received NOTHING, and Uber Eats will NOT refund me. In legal circles this is called theft.

I placed an order through Uber Eats for food delivery. I had made a mistake in the order that involved a food allergy, so I immediately requested to cancel the order through the app. Then I was told, AFTER canceling, that I would be charged the full amount for the food, $70.36. I contacted support through the app to let them know it was a mistaken order. I was not given the option to reinstate the order, nor was I given any possibility of even a partial refund. The customer service agent over the app wrote: "You were charged a cancellation fee because it was canceled after the restaurant had already started to prepare it." I then called the restaurant to confirm if this were the case, because if so, I wanted the food that I was already paying for.

Following surgery, we received an Uber Eats gift card, with the receipt for activation confirmation. It says invalid gift code, after numerous attempts. There is no contact number. The Kenya phone number doesn’t work, and the online chat redirects you to an unfound 404 code. They leave no options to contact them, which is sad when a friend wanted to ensure we had a meal delivered.

This is the second time I've ordered food and it's taken forever. So this time I watched the driver, and he was picking up other orders. Literally, one of the delay msgs was, "Sorry your driver driver got stuck waiting on an order at a different restaurant." I called. Customer service is awful. You call for a supervisor and they say of they'll call you back in 24 48 hours but they will tell you the same thing. This is a corporate discount. Truly mind blowing.

Worst customer service EVER! I will not use Uber Eats or Uber due to the worst customer service experience I’ve ever received with multiple uber eats representatives. Three different chat reps said they couldn’t help me and abruptly ended chat. Finally got a person on the phone and they were not at all helpful.

DO NOT USE UBER EATS. I have been scammed THREE TIMES by Uber Eats, the third time was today. I ordered from Hype Burger and the driver stole my order. UBER EATS employs the worst delivery people who scam you by calling you right before they arrive at your door. If you don't answer, they mark the order as delivered and steal your food. Uber's customer service does NOTHING to help you, as it is automated and they are pathetic. Use GLOVO. They are reliable and their delivery people are honest.

Dear Consumer Affairs, I am writing to file a complaint against Uber Eats regarding their unfair cancellation policy and unhelpful customer service. On 2/15, I placed an order through the Uber Eats app. Within one minute, I realized there was an issue and immediately canceled it. Despite canceling almost instantly, I was still charged in full. I reached out to customer service via chat, expecting a reasonable resolution, but was met with robotic, unhelpful responses that essentially stated, “We can’t help you.”

This is the worst company I have ever dealt with. They will straight up steal your money and trap you in an endless cycle of "resolved" without ever ever ever letting you argue or talk to someone. They screwed up my entire order and give me $1. ONE DOLLAR. What a joke. It took two entire days to get someone to even review it and they were **. Hate this company. Will never use them again.

I ordered $10 dollar water and these people didn't refund me. Not only l'm paying 10 bucks for a water that I didn't received, I also had to wait like 20 minute to talk to a customer service. l can't get a refund. I even have picture that were taken from my ring camera and the guy did not have the water. So even with proof the company didn't refund me my water. They gave me a script left and right as I'm speaking with a computer. This app takes your money and it sucks, drivers and customer service rep.

I ordered from Uber eats. The food was scheduled to arrive by 345pm. At 350 the driver called. He doesn’t speak English so I had to text him in the app. He said he was in my driveway. I informed him no one is in my driveway. I asked him what address was he at. I gave him my address I ordered from. He tells me he is 13 mins away. 13 mins go by still no food. Called to complain to uber eats and Kay said she will have a supervisor call me. I waited 30 mins still no food no call from supervisor. I tried to call uber eats back and my number was blocked. This is the worse service ever. I will never use them again.

The worst of the worst! USE DOOR DASH!!! Way better and more accommodating. Uber Eats will suck you dry!!! They don't even try to accommodate. Save your money and please use DOOR DASH! Way better and you'll get a run for the money!!!

The representative Indira should be fired. These people do not care if your food gets delivered with everything split or if it even gets delivered at all. The customer service is off the charts bad. It is wild. They say "not to worry" but "we cannot provide you with a refund". This is a failure of a company. I am done ordering from here. They steal money. This is literally fraud.

Uber Eats steals money from customers. Their customer support service is absolutely horrible. The drivers are often unreliable, steal orders, steal food items, take a long time, and park in your yard. I am fed up with this scam of a company. Where is the accountability?

Despite the fact that the Ubereats service usually, eventually works, there are several problems I have with this service:

I never received my order, because the driver couldn't understand English and therefore couldn't read directions. But he marked the delivery as "completed" anyway. And the customer service number doesn't work anymore. The only option is an online chat with incompetent bots. They concluded that the driver hadn't followed proper procedures, but that would be because the company hires people who don't understand English. I didn't trust them to refund my money, so I called my bank to have the charges reversed. Save yourself some money and aggravation, and just pick up your food. Don't waste one penny on Uber Eats - they don't deserve it.

If you can come to terms with the higher food costs and various fees associated with this app, you can enjoy an excellent convenience service. But get ready to pay an average price of about ten bucks more for your food instead of driving the two miles to the drive-through yourself or dining in and paying onsite. The issue I have when using this service is that they incentivize tips. Many problems arise when they do this.

Uber Eats has demonstrated a complete lack of care for its customers while enabling its Delivery Partners to scam users without consequence. Here’s my experience: The delivery person never rang the doorbell—something every other delivery service manages to do without fail. Instead, they marked the order as “delivered,” even though I never received the food. Attempts to contact the driver were futile—they ignored calls, messages or would be unresponsive in a call. I even went outside multiple times to search for the driver, when the driver called for pick-up, but they were nowhere to be found. The restaurant confirmed that the food was picked up, which clearly places the issue on the driver.

This New Year's Eve, Uber Eats turned my dinner plans into a nightmare. I placed an order on the app for pickup at a restaurant that, according to them, was open and accepting orders. I left my family at home and drove to the restaurant, only to find it CLOSED. CLOSED! On New Year's Eve. But it doesn't end there. I contacted Uber Eats customer service and encountered the most insensitive and unhelpful response I have ever received. Not only did they refuse to take responsibility for their app's mistake, but they closed my case over and over again without providing any solution.

This review is coming from an Uber Eats delivery driver. I was happy with the company at first. I have an Uber One membership. Lately it’s like my last 5-10 orders have been horrible. I live in an apartment complex. I put in the instructions how to get to my building. Where it’s located. The building name and number and what my mat says (oh no not you again). So of course they bring it to the apartment of the building number which tells me they don’t pay attention to the instructions. I took out the building number and I got an attitude from a driver that I didn’t put the building number. So I put the building number back in the instructions and I sent the driver personal messages about which building is mine and the apartment number. They still screw it up which again tells me they don’t pay attention to the instructions.

I was in Seattle recently with my son. Decided to order Uber Eats on my app. Found restaurant in area to order pizza from. Wanted to order a large pepperoni pizza with feta cheese and was quoted $36 US plus 49 cents delivery on the app. Then the total 'magically' changed to $55 US. Decided to try to cancel immediately then was informed on app I couldn't because I'd be charged $36 US.

The app suggests faraway restaurants without showing distance. I set delivery to work, but it went to my home, failed to notify me, and wouldn't let me change it, saying it was "too far." With no way to get help, I had to cancel and was charged because the app blamed me for the cancellation.

On Thanksgiving weekend, I was in Garland, TX visiting family. Friday I had Uber Eats delivery. Two weeks later, I order delivery for pizza in Charlotte, NC. This was weird, it said I was out of delivery area, but the order went through anyway for pizza in Garland, TX. I did not know how to change the order to Charlotte. So. I cancel the order. I was charged for the pizza that I did not receive. I cancel within one minute.

Total scam and the representative weren’t helpful. I might get a legal help to help me get my money. About two weeks ago I ordered a dinner and paid for the drinks separately for the delivery guy to show up with no drink and hot sauce on my food that I didn’t ask for. When I reached out to the representative they ignored my issues and told me that they’d tell the restaurant to do better. My $35.20 is gone.

Literally the worst company you could ever use because if you have a problem, you’ll never receive your money back. Our driver stole $140 worth of food and 10 days later, Uber Eats is still asking me for pictures of the receipt because the one I have is “unclear”. It’s very clear. The driver stole our tacos (for several teachers) and Uber Eats doesn’t care to give refunds. Door Dash will be my new go to. At least they’re willing to refund you when there is an issue. We NEVER ask for refunds and we order several hundreds dollars worth per week at my school, but nope. That’s not even good enough for Uber Eats.

I thought Uber was a better option than DoorDash but at least DD responds quickly and effectively resolves issues. It’s been over 3 hours and I have had no support for a delivery issue. There isn’t even a number to call which is a red flag already. I went ahead a deleted my membership because I can tell this will be an ongoing issue. I’ve had good experiences with the drivers except this last one who put the food right in front of my door so when I opened it my tea spilled. You can’t train common sense into people. This was my last time using uber. I’m done giving chances. You mess up once I am out. Stuff is too expensive these days to be losing money. I hope others see this along with the many other negative reviews and decide not to use uber anymore.

I placed my order with UBER EATS at 10:11 AM for breakfast items. I kept watch of the status and saw the order pass around to 3 different delivery people, who were all in the Seneca Falls area, while my location and the restaurant are all in Auburn. I assumed it was a problem with the app and continued to wait. I tried messaging the 3rd driver to make sure that she was indeed picking up my order and got no response. By this time it was an HOUR after I ordered, so I got on the chat to see what I could do. The app said that I would not get my order until 11:55, which is almost 2 hours after I placed the order! The driver then sent me a message that Burger King could not fill my order because they were no longer serving breakfast and did I want to cancel. I said yes. I was charged $11.71 for cancelling the order, but the restaurant had not even filled my order!

On December 6, 2024 at approximately 6:40pm MT, I ordered Popeyes for a family dinner through the restaurant section of the Instacart app. Instacart partners with UberEats to offer the restaurant section. I ordered through the Instacart app, because I pay for an Instacart membership, (not an UberEats membership). But, when my order came on December 6, 2024, the Spicy chicken sandwich was missing. I called Instacart (because, that’s who’s membership I have), for a resolution. They could have given me the sandwich (which is what I really wanted), given me a credit, or given me a refund. Instead, they passed it on to Uber. Since, December 6, 2024, I have been calling Instacart and Uber, in reference to the missing chicken sandwich. Uber sent me an email asking for a receipt, on December 9, 2024. The only receipt that I have, after that night, is in the Instacart app. I attempted to send a screenshot of that receipt by replying to that email and attaching the screenshot.

As an Uber One member, I expected premium service, but my recent experience has been nothing short of frustrating and disappointing.

Uber eats charged me double times for one single order I placed. Then after one month's of follow up with Uber, where they DO NOT HAVE A PHONE NUMBER FOR CUSTOMERS!! Only chat is available via app, which also DOES NOT WORK MOST TIMES. After few messages, they mention the charges will be reversed as its authorization hold, which is also a fraud term, because nothing got refunded and for one order I am still paying double the cost of my order, so DO NOT ORDER FROM UBER AT ALL.

As a first time user of Uber Eats I was highly disappointed in their customer service! I took advantage of an offer for 50% off any amount over $50, up to a $40 credit. As I was waiting for the shopper to shop my items it showed the credit on my total, but as we were going back and forth, communicating about which items she could replace or refund it ended up charging me the full amount, with no credit. I chatted with a customer service person but they said that I did not use the credit so there was nothing they could do. They said I could use the credit next time, but I asked them how I can be assured I will get the credit next time. They said if I don't they will fix it.

Recent order from a cuban sandwich shop was delivered to the wrong address. The delivery person snapshot a photo placing the food on the ground at wrong address. My building is blue showing Amazon delivery. MAYBE Amazon can do a better restaurant delivery. After contacting admins at Uber today they have not given a refund. See photos below.

Ubereats put money of my bank account. I did not order food and have never order by Ubereats. I live in France and not in the USA. In the meantime I try the get my money back. Takes long time. I have no app before this situation. But you need the contact helpdesk. Payment without ordering. How bizarre!! And it happens a lot of people.

Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I’d hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.

I logged in to my account and for some reason it registered a different address than my home. This was a $200 order. I immediately called the company and cancelled with Uber within 3 minutes of ordering. I called the restaurant and they directed me to cancel and reorder with correct address. 2 weeks later, I am reconciling accounts and see they charged me almost $400 that day for the ONE order that I received. I called to resolve with customer service and they say there is nothing they can do. They can clearly see the order was cancelled immediately. They could verify with Sonnys that they did not make both orders. They could do anything but they did nothing except stole $200 from a loyal customer. Beware. These people are thieves!

I ordered a meal delivered. It said 25 min away, max time 55 min - 7:15. With no notice or warning the max time jumped to 8pm. I contacted in multiple time to only be gaslit and told I need to wait til 8pm. At this point I will have had to wait an hour and a half for something I should have gotten in no more than an hour. Absolute trash experience and no one cared.

Terrible customer service, lazy support staff, and awful drivers. Placed an order and received half of it. $15.00 worth of food missing. I contacted support, they denied my refund. I called support staff and was told that they were looking into my issue. I got an email the next day I had been denied my refund again. I got another email today as well, restating that I lied and I am not entitled to a refund. Scam artists.

My son who is 13 ordered wings for me to pick up at the wrong. I could not pickup in a different city and call for assistance or refund. They refused … I had no order and no refund. That's call stealing not policy.

I will never use Uber Eats again! I tried to order pizza after a long day of traveling and before I could get the address changed, they placed the order in a different state so when I cancelled the order to get them to change the address, they charged me for the full order of the one they placed in the wrong state! This all happened inside of 5 minutes and they stated that the restaurant had already filled the order which was humanly impossible. You can track their drivers but they can’t tell what state you’re ordering from? From my experience, Uber Eats is running a scam and probably rip people off 10’s of thousands of dollars a year with this nifty little tactic… I used Grub Hub after getting burned by Uber Eats and they demonstrated professionalism that is highly unlikely with Uber Eats… I’ll never use Uber Eats again!

I live in Miami Wynwood section and it is flooded with illegal aliens using American people's accounts to do Uber Eats. Most of them here do not have the right to be driving lest delivering food. Ask around in MIami, it cost $200 a week to rent out your account. Most the time, the person delivering the meal does not match the actual delivery person. They park illegally and cause a lot of traffic, confusion and we don't know who they really are to ever hold them accountable if things go awry. There is an Uber headquarters just blocks away and I know they know what's up and I don't knock them but the long term effect is apparent here. I feel for the American Uber drivers that have to compete with illegals to make a living in the USA.

My son turned 16 on 10/16/24. He was with his dad in Corvallis, which is 4 hours from me. I scheduled a Chipotle delivery thru DoorDash the night before and they never showed up. I immediately cancelled my subscription and got Uber eats. I sent him crumble cookies later in the day on his birthday and it went smoothly. The following day 10/17/24 I ordered him a birthday lunch from McDonald’s using Uber Eats. The quarter pounder w/bacon medium sized meal w/ a Coca Cola and also a Carmel frappe. They delivered the food, but neither of the drinks.

I canceled Uber One a while ago due to their incompetence. Well, I decided to give them another try... Earlier this week we ordered and the delivery driver spilled our drinks. I requested a refund and was denied. Tried one more time tonight and didn't receive a soda and again denied a refund. That was the last straw. Canceled my Uber One.

Order at your own risk. They can basically have carte blanche rights to jack up your order and their customer service is TRASH!! These people on chat hang up and could care less. When you call in they can care even less. Simple issues are complicated to them and although they are all foreign call centers and should provide you a means to get assistance either by email or phone, they refuse. They give you the bare minimum to rectify a wrong. They have zero common sense and cannot problem solve and the fees, taxes, etc you pay aren't considered when they rectify the situation, if they rectify the situation. I have an UBER ONE membership and it's pointless. They treat you like Garbage regardless. This needs some sort of consumer protection where we can get transferred into the US to get issues resolved without being hung up on. We pay too much money to get treated like that,

Absolutely horrible. Food was never picked up and order was eventually canceled now I'm being charged the 50 plus dollars anyway. Cannot get anyone to talk to me other than the script they read. My bank says they have proof the money was sent to them and Uber eats says I was never charged and they never received any money then they hung up on me.

Ordered a sub and a bottle of datil pepper sauce ($10.00 for the bottle of sauce) from Firehouse Subs. When I received my order, the bottle of sauce was missing. I contacted customer service, and they REFUSED to do anything about it, stating that I received what I ordered. It is absolutely ridiculous, and I will NEVERRRRR use Uber Eats again.

I am extremely upset and frustrated with the service I received from Uber Eats. I was charged $100 for an order that was never delivered to the correct location, and it seems as though Uber Eats has effectively stolen my money. The driver claimed to have left my order outside on the sidewalk, at a completely different pin location than the one I provided in the delivery instructions. No photo was provided to confirm the delivery, which is standard practice.

After an order of almost €30, my delivery never came to my house. Sadly, which of course in cases like this helps them tremendously, Uber Eats doesn't have a telephone number. You can only contact them via their own platform and you'll have to wait. To put it short, Uber Eats believes that the delivery driver came (first lie), rang the bell 3 times (second lie) and phoned me (yet another lie). I have proof that they never ever called me AND that there was another person at home who also never got called or never heard a ring. Uber Eats won't give my money back, so basically I lost €30 because of this after being a customer for well over 2 years. Yeah, never EVER you should trust Uber Eats for deliveries. If there is even one slight moment of things going bad, they will leave you. 2 years of being a customer or not - they-don't-care. You be the judge if they're worth it.

The billing is a scam. I had 40% discount applied at the time of order and receipt was provided. Upon delivery the receipt was updated and the discount of 40% was removed. Customer support from India doesn't care. They were remotely tampering with the chat, by clearing my responses and not allowing me to state the issue when I reached out about it. Thankfully Paypal was able to resolve and refunded me the 40% discount which was removed after order was placed. Uber eats is a scam company. I deleted account after this.