Uber Eats Reviews

I’ve been a customer of Uber Eats for awhile now. The beginning was great, pandemic times. They had their A game. Now- Zero stars if I could leave that. They give me a weekly code of 5 orders worth $40 spent for 40% off. That is a weekly basis promo. I barely order due to their customer service. I don’t use up all those 40% on a weekly basis. My August & September order is totalling to 1 each month and 2 in October. Uber is our last resort if Door Dash isn’t available. I feel like Door dash is well managed than Uber. Anyways, I called today and was told that there was a breach, and I asked how was it breached? He said that the promo code was uber used or over used, then why send it to customers then? It’s on the fine print, sure! But why bother send it out if you will take it back? Uber eats doesn’t know how to look after their customers. Use Skip or Door Dash because Uber customer service will just annoy you!

For the better part of a year "Uber Eats" has been trying to earn my business. I tried using them for the first time, cancelled my order within 5 minutes, was charged fully, and they will not remove the charge. Worst possible 1st impression. I'll be a GrubHub guy for life.

I have used Uber Eats one time and the shopper was excellent, unfortunately there were numerous issues with the payments. I was overcharged, then when trying to get assistance with the numerous overpayments on my credit card I spoke with a couple of extremely rude customer service representatives (CSR). The worst was named Josue, (who was very, very rude and hung up on me) after refusing to get me to a supervisor, I called back and got a very kind rep. who got me to a supervisor named Kenneth who was great. He escalated my issue to refund the amt. due me. I saw the credit immediately.

Complete and utter cluster. As an individual and as a family, we do meal delivery services on the regular. In fact, I work as a physician at a nearby hospital, small community, no more than 4,000 in the community and all restaurants within 5 minute of small community hospital. Never, not one single time, have we had any issue with either DoorDash or Grubhub or even delivery from independent local establishments.

Did not care one bit amount my order. Had no intention in delivering it on time. The driver waited 25 minutes to bring it over. He was one km away. Didn’t care if it was hot or cold or soggy. No respect at all. Didn’t respond to my message.

I ordered from a restaurant partnered with Uber Eats. I was not aware of this partnership before ordering. An estimated time to deliver on a Sunday afternoon was 1 hour. After about an hour and a half, a text comes in stating that the "food was delivered". It never showed up. Nobody came to ours or our neighbor's door either. Now instead of enjoying a meal from a decent restaurant, I have to spend hours getting my money back, the business is going to lose sales from me going forward, but it will encourage me to continue rarely eating.

Very bad experience! Was waiting for my food for 1.5 hrs only to know driver is having an issue with his car and that my order is canceled. The restaurant didn’t even call me to inform. It’s late and I cannot order from Elsewhere. Very sad.

Order food noticed driver was not in my area I called him and guess what? He doesn’t speak English and just mumbles about how he can’t speak English!!!! I then called 866-987-3744 customer service. Speak with Jeb to be placed on hold to hear I would be charged if I canceled order! Welp do I want cold food Or charged for delivery service that never took place. McDonald’s needs to cancel their Partnership with these people or get English speaking drivers!! And with all that ** guess what happened? No food no refund!! I basically paid someone wages today.

If at all possible, be very, very careful in using the Uber Eats app. Better yet, don't use the ubereats app at all and go to GrubHub or Doordash. My experience was so awful on my birthday and there is absolutely no place or no way to get a hold of customer service in order to correct something deceitful that Uber Eats does. I tried to order Red Lobster for my birthday. Once I had ordered it and I wasn't quite sure whether or not the order had gone through because there was no defining order button to push, suddenly an old order or some food that I had contemplated ordering from McDonald's popped up. I tried to delete that and it ended up ordering the McDonald's as well.

In short, This will literally be my last time ordering from Uber Eats. Absolutely horrific experience!! I ordered from an Indian restaurant at first. It never arrived. Then I try to reorder it, somehow something else gets ordered instead (something I never chose). I try to get help anyway possible. The support chat kept ending the chats with no resolution. Then I reordered once again, it takes so long to arrive. Felt absolutely helpless. Terrible experience.

Few weeks back I was in Chicago and was ordering food and didn't realize that app was picking up the last location which was San Antonio in my case, however without realizing I ordered the food, however as I saw the receipt it showed me San Antonio address for the hotel. Within next few seconds I immediately cancelled the ordered, however Uber charged me 85% of the order as they stated that, "The restaurant started preparing the food for you hence we need to charge the amount."

RE: my first and last Uber Eats experience. What a TERRIBLE experience. Such an unprofessional mess: what started as a seemingly straightforward process became nonsense pretty quickly! No drinks with my order and an ultimately incredibly convoluted process to get a full refund (initially, I was refunded an apparently random amount of money and had to spend an extended amount of time on the chat to sort that out).

Almost every time I've ordered in the last couple months I had items missing, the wrong order, or I straight up did not even get my order. Sad how often that's happened when it is literally their job to make sure you get the right order and everything you ordered.

Something I’ve noticed about Uber Eats is that they will change their expected delivery time to avoid paying the $5 Uber Bucks promised if they are late. I had a delivery promised for 10:15 pm and the time changed to 10:20. Then it soon changed to 10:30. At 10:27 it changed to 10:20 and my food arrived at 10:37 a full 22 minutes later than the original delivery time.

**** I spent $20 on a cheeseburger and fries, including a $4 tip for the driver. The driver showed up 10 minutes ago and gave me 2 orders of French fries and NO cheeseburger. After trying 2 times to talk to 2 different reps. (who are in the **), they could CARE LESS about me not getting the correct order. I tried nicely to explain the situation and they would NOT give me a credit on my account or ANYTHING. Do yourself a favor and go with a BETTER FOOD DELIVERY SERVICE. Never again! I think this is the WORST experience I have had in the 12 years I have been doing food orders. ****

I placed an order with a restaurant (front page restaurant) in the Bronx September 25, 2023 for 4 items. They notified me that they don’t have the items, so I asked them to substitute it. They couldn’t. I asked them to cancel my order then she told me, "We can’t on our end so you have to on your end." So I did.. I contacted Uber Eats about the issue and they charged me $37 cancellations for my order. I NEVER received my refund back from Uber Eats. This is not right for a company to take advantage of their customer like this. It was my first time ever canceling a order and I had to pay full amount for something I never received.

I ordered groceries on Uber Eats because I have a broken arm and it is hard to shop on my own. The uber eats driver took all my groceries out of the bag and left it on my WET porch FLOOR and then STOLE THE BAGS. (They were the blue Walmart bags) and I got it all on video. I went to complain on the app and they ENDED the chat on me without helping. They just said “rate the driver” and did not provide ANY help. I can’t find anywhere to leave a complaint and I had to carry my groceries in my house one by one because of my broken arm, my groceries were all gross and wet.

I placed an order on Uber Eats yesterday from Popeyes. The order didn't come for 2 hours and then when it finally did arrive it wasn't my order. Before I placed the order I called the restaurant and spoke with the manager. She said no problem she got it. When I saw that I had received the wrong order I immediately went to uber eats help and advised them. They said that my order was not eligible for a refund. I called their customer service number to speak with a person and was told the same thing so I requested a supervisor. The guy hung up on me. I called back and requested a supervisor again. I was told someone would call within 20 minutes.

I ordered scheduled delivery yesterday and the delivery person came with order from wrong restaurant. I said this is not from where I ordered. He said he will check with customer service and after sometime the order was cancelled saying the Delivery person could not contact me. When I reached out customer service, they said order is getting delayed and will have to wait for some more time. When contacted a little later, I was told order is cancelled and I will not even get refund for that. When I explained what happened, they were hesitant to listen and when asked to contact higher level, she said I will be contacted shortly after I disconnect and haven't received a call until this point of time. I have experienced this issue several times and it is a lesson to be away from them. They just take your money.

What’s the purpose of putting delivery instructions in your profile if they are not going to respect them. I clearly have please meet me at the door and hand me the food. In addition to my food I ordered an orange Fanta as well. Well the app said the driver is 1 min away. Well it said that for 5 mins. I just happen to go to the door to look out to see if they were out there and I saw my food sitting on the ground with ants around the bag. And the orange Fanta was clear… go figure. So I picked everything up and came in the house. The beverage to waste on my hand and it tasted like seltzer water.

It has been apparent that Uber Eats does not care about the delivery service they are providing or should I say NOT providing. In the last year, I have had driver's exchanged during a delivery. Overextended Delivery Times, Opened containers and missing items. There once was a high standard with the drivers and the restaurants and Uber Eats stood behind the delivery process. This is not the case today.

I deleted my Uber app and months later noticed that I was being charged for an undisclosed service beginning AFTER the time of me deleting the app. They told me that I was being charged for a service (Uber One) which I had never even heard of. I asked for proof. Nothing. They refused to refund me. Instead, they offered a portion and "assured" me that I would no longer be charged in the future before disconnecting the chat. I Had to just file a claim with my bank to get my money back.

The number one problem with this delivery service, is the lack of communication with the drivers and the fact that you can not reach anyone during an emergency or urgent matter. This is the worst customer service ever. I can't wait for a better delivery service to launch worldwide and be wayyyy better than Uber Cheats.

The experience with drivers has been awful for the past few months. Drivers have been taking orders, delivering partial or damaged orders, displaying shady behavior and all customer service can do is provide a refund or a credit. What is the point of using their services and or being an Uber 1 member if the service is TERRIBLE. This service is a waste. I would advise you to walk and get your order before using their services. It seems that no one is held accountable.

UBER EATS IS RIPPING US OFF!!!! I never write reviews but I just realized that Uber Eats is ripping people off and that’s just not okay. The economy is bad and people work their buts off to earn money. 
UBER EATS OVERCHARGES ON RESTAURANT ACTUAL PRICES SO WE ALL END UP PAYING MINIMUM $30 EXTRA WHEN ORDERING THROUGH UBER EATS.
I’m pretty sure a lot of people don’t realize they’re overpaying for food, I’m just going to get in my car and drive instead of using them ever again. Example: my total order with Uber eats was $80.00 and that’s without adding the tip for the driver yet, I called the restaurant to give me a total if I went to pick up the food and it was $49. I drove!

On Friday at 7:33 PM, I placed a delivery order on the Five Guys app with an estimated delivery time of 8:19 PM. However, the driver didn't arrive until 8:40 PM, which was not a concern for me. Yet, what followed became an issue, and it's disappointing that both Five Guys and Uber didn't treat the matter seriously, considering it could have been worse. It's important to note that I had chosen a no-contact delivery option when placing the order. Before the driver's arrival, I received a notification indicating his presence. I started watching him through my Ring camera. The driver exited his car and walked to the back driver's side door, quickly closing it. Due to the nighttime setting, visibility was limited, and I mistakenly thought he had my food, but it was his phone. He then approached my house, and I used the microphone feature to direct him to place the food on the bench.

App not working and overcharged 3 times. After calling them on a Saturday the person said, “Supervisors have other things to deal with.” Reason they never called me as promised. DELETE APP. NOT WORTH IT.

UberEats Customer "service" is farce. I'm travelling and I order food; they are charging me for the food I never received. They claim the food was 'left' somewhere 'Safe'. I walked all around the entry way to the building, no food. When I contact their online support, they cut and paste a legal sentence; basically, equivalent of 'Oh well' and 'too bad'! How far down the block do I need to walk to find their 'safe' place that they claim they've left the food? What is their definition of a safe place anyways? Police station? Fire Department? Simply under a streetlight?

I ordered from a local Thai restaurant back on 1/11/23. The total of the order was over $60. The driver either stole the food (most likely) or purposely left it in front of our apartment building instead of bringing it to the door 20 steps up from them. We have an apartment complex with over a 1000 residents so leaving something on the main sidewalk instead of bringing it to the door could only be done on purpose. Called customer service sent the picture the driver took on the sidewalk on the parking lot. They said the driver did all they could to find the apt.. They refused to refund so stole the money for food and the tip from me. BEWARE.

Ordered dinner from the local restaurant Nick the Greek few nights ago. The restaurant is literally 3 min away from me but I decided to rest and order instead. The restaurant and their food is always good, but this review is on Uber Eats. A $17.99 plate had cost me $32.56. I have the receipt. On top, Uber asked me to include additional tips. At first, I had put in 0 for tips but the lady was nice who dropped the food so I added $4 to the tip. Bunch of Service fee, Priority Delivery (to avoid getting cold food), Tax, CA Driver Benefits and Delivery Fee. And on top of that, tips! This is a shame. A $18 plate costs you above $36 including tips. Such a shame.

My mom passed and I've been cleaning her apt. I usually always use Doordash but the app was down. I used Uber Eats to send water to my home. I spent almost 40.00 and never got my stuff. Customer service told me it was my problem and even the picture they placed wasn't anything like mine. Don't ever use them. Stick with doordash.

I placed two orders. One was delivered. The second wasn’t and it was obvious there was a picture of the same single bag on both orders. They refused to refund me and said because the driver showed up, I accept responsibility. They said once delivered I accept responsibility. They completely missed the part that IT WAS NOT DELIVERED so

Uber never told me to update my old photo, they just deactivated me saying I wasn't me because I lost weight and dyed my hair red. They said I was sharing but of course, I was not. All they had to do was tell me I needed to update my photo. If not reactivated I will go to a lawyer for discrimination because I died my hair and I feel this is not okay.

I ordered an item from a convenience store. I was notified of an alternative choice being made by the shopper that I didn’t want so I canceled. Cancellation resulted in nothing delivered and a non-refundable 18-dollar fee for the “preparation” which was nothing since this was a packaged item from a store. This treatment is after paying for Uber one for over a year and regularly using the service and tipping well. I will never support or suggest anything branded Uber to anyone. Poor treatment of honest customers is how a business is ruined.

Had a few issues with them cancelling orders without any notice. Most recent one happened when I tried to check and see what was taking so long. Didn't get an answer, just cancelled my order. Tried to contact customer service and no help, no compensation for the lost time, no explanation why so I could avoid the issue in the future, nothing. They did tell me they wouldn't charge me for the cancelled order which was funny since if they didn't refund my payment that would be robbery. Anyway, don't use this service. There's better options out there.

So upon my delivery, Uber driver ** woman decides to eats some of my kid's shrimp and leave shells contaminated in our bag of food when followed behind her to ask why she storms off ignoring me. I contacted Uber Eats, all they can do is block her from delivering to me which does not solve the issue. She can do it to the next delivery. This company is careless and we are the ones losing out on money and can’t eat our food due to these safety matter. I’m beyond Angry and I will never do business with this company again. Something need to be done to this company and their drivers.

Uber Eats is a fraudulent company. They offer promo codes directly in your account that DO NOT WORK. It's a scam to get you to purchase them. They bill you the full amount later. There is no promo. Also your food might not arrive and if that happens you do not receive a refund. They said the account is not eligible for one. Several times they did not deliver the food. Told me once they could not reach the driver. Another time the driver took the food back and when I reordered it brought me back the same cold food. Awful service. They also delivered the food to the wrong house. There is absolutely nothing positive to say about this fraudulent coming. There should be a class action suit against them for stealing from people. I will never use them again.

I have been using Uber Eats for years and been very satisfied. The past couple of orders have been delivered by bicycle. As you can imagine, the food is cold and upside down when delivered. Uber Eats will credit you back, however your order is not remade. There should be an option for delivery by car, even if it is an upcharge.

Uber Eats charging too much fee even you are a member of Uber eats and pay their membership, they charging me a service fee and delivery fee and it’s almost $20.00 for the fee and it’s not right with me being a member and paying membership. I want to give zero star to Uber Eats, I am very disappointed, frustrated and unhappy customer.

It either takes ridiculously long or gets cancelled. Awful customer service, today my order was spilled 2 minutes before delivery, ridiculous. Last week it took 1 1/2 hours for delivery, also ridiculous, do better.

Uber Eats places a massive upcharge on items you order through them. Try Doordash, GrubHub, or ordering from the places directly. Because I was delivered incorrect items, the delivery driver told me that I could get a refund or credit from Uber Eats. I was in touch with the driver about alternative items while he was in the process of getting the items. He still got incorrect items.

It's an apt complex easy to find. They don't listen and Uber Eats doesn't care. Goodbye for good this time! Both drivers argued and was rude. I will have to go back to Doordash. Their fees are higher but at least they know what they're doing.

My grandson ordered Burger King from Uber Eats. Delivery person rides a bike and it is raining so instead of rejecting the order, she takes it. 30 minutes later informs him that she is not going to deliver. No way to contact Uber eats to get money back, order was $23 and they want a $23 cancellation fee. For what???? They are a scam. Even their car service sucks. You can never access their app and they cost more than Lyft which is a much better option.

Someone else's order was delivered to me instead of mine (photos show I received Bonchon yet I ordered Hawkers), yet they refuse to refund even though I have proof via my photos as well as the photo that their own (Uber) driver provided when leaving the food, showing the name of the restaurant and I have the receipt photo showing the other customer's name. They say because I had "significant" refunds. Those "significant" refunds were for my previous TWO orders which had to be refunded because of their or the restaurant's mess up, in all my history between Uber and Postmates. Those orders deserved a refund, and this one most certainly does since I never received my food that I ordered and have UNDENIABLE proof I received the wrong order.

Two inaccurate orders in one week and customer service would not help to resolve. The first was due to a glitch in the UBER EATS system. Received a message that my first order could not be processed. After multiple attempts, I moved on to a different restaurant and was able to confirm order. I received both orders (exact same items in both) and was charged for both. Customer service could not care less. I was actually told they have experienced this type of glitch before but would not help.

I canceled this order 2 minutes after I placed it. It said I could since it had not began and no driver assigned! It did not say I would be charged anyway. It also said I needed to give the driver my pin # before I cancelled it with its permission....I even refreshed the app to make sure no order was ongoing! It was empty, blank and ready for me to order!! Now it says it was delivered.. I spoke with no one. I gave no one my pin # and I received no food because Uber Eats app said it had been cancelled before it had been accepted!!!!

Uber Eats is notorious for horrible delivery people who feel that deserve and are entitled to the highest possible tip and they could care less about service. Missing food, never received orders, very very long delivery times and even preset Arrival times that will randomly double cause the driver picks up another order. If you try to use the app to get customer service they will literally lie, mislead, use false info to try and justify why you received such a horrible service and instead of saving a customer who spends thousands they will tell you to kick rocks over $1.34 and could care less if you order again. This is coming from someone who spends over 1000 a month on Uber rides… their delivery service is more of a scam than anything. Save yourself the frustration.

Placed an order with Uber Eats on Sunday May 28th, 2023 for Sushi. Then, placed an order with Uber Eats on Friday June 9th, 2023 for Pizza. The system glitched and the previous sushi order was placed again. The sushi was never received. We never wanted sushi. We were trying to order a pizza. Tried to cancel the order and was assessed a $48.89 cancellation fee. Contacted the merchant (Uber Eats) who was absolutely no help on Sunday June 11th, 2023. We feel we should not be charged for food we never received nor wanted due to a glitch in the Uber Eats system.

Absolutely horrible service. The driver was in our neighborhood. Literally one minute away. Order was cancelled. This was not the first time but it will be the last. Customer service is a total joke. Just save yourself the trouble and use another service.

Placed order on restaurant website at a schedule time but it swtiched to Uber and instead changed time on me. Telephoned restaurant to cancel within minutes and contacted Uber within minutes but was charged in full never having received my order. If I wanted to order again I have to pay in full!!!

They do fraudulent activity. I got someone else's order, even had receipt showing I got the wrong order and they refused to refund me. I ordered 2 entrees and got 1 entree that wasn't even mine. I paid $48 for the 2 meals and didn't even get 2 meals, only 1 that wasn't even what I ordered. DO NOT ORDER FROM THEM, THEY STEAL YOUR MONEY!!!! They do not deserve even a 1 star rating but unfortunately there's no zero star option.

I paid extra for expedited delivery and when I saw my driver make extra stops before mine I asked him why. His answer was that he has Door Dash deliveries! When I asked for a refund for the priority delivery, they refused. Never will I order from them again!

Updated on 07/13/2023: So after multiple emails to Uber Eats support, the company has the nerve to call me with no resolve. The individual who called me was rude, kept cutting me off and had zero resolve in the end! Uber Eats won’t ever get my business and I will continue to fight this simply because it’s the right thing to do. I paid for food and service, in which I received neither of the two. In addition to not resolving the matter by fully refunding my card, they disgracefully decide to call me with no resolve which ultimately feels like a form of harassment. Now I will head over to all site reviews to let everyone know what a dishonest, bunch of scammers Uber Eats are.

I was at work and was hungry. Decided to order food. The company delayed my order. I viewed where the driver was located and he was never moving en route to the store. I guess he was killing time considering he had until 3am but that's rude to make customers wait longer than they have to. I decided to cancel the order. They charged me more for the cancelation than the actual cost of the food itself. Just tell the drivers to either communicate or cancel orders that they are not prepared to deliver.

I ordered food, they kept changing the delivery driver so I cancelled. I was charged for the cancellation as they said the merchant had already prepared the order. So I said I would take it if they could deliver, they said that could not happen and I would have to pay. I called the merchant and they confirmed the order had in fact been given to an Uber driver, so that means he stole it. I cannot get Ubereats to comprehend this.

I ordered an Uber and the cost estimate was for about $22. It did add a note saying an extra charge during surges could be added but did not say how much. When I got the bill a $33 surcharge was added on top of the $22 estimate - THAT IS A 150% ADD! That is completely deceptive pricing and an outrageous practice. If they are going to add a surcharge they need to add it upfront and tell me it’s $55, not $22. Don’t use Uber if you can avoid them.

They offer free delivery but do not have free delivery. They make excuses for over charging and tacking on delivery fees even though the merchant notes free delivery. Customer service is a chatbot and offers no resolution.

Never got paid for an hour-long trip as a Uber Eats Driver. Once I completed the trip the customer 'cancelled' the order with his dinner in his hand and Uber allowed him to do so. I never received any compensation or points.

I wish I could load up a photo of this dirtbag who stole a $93 order of food from us. Lake Worth Florida Uber Eats Driver named JohnathEn - After insulting me, Uber did refund my restaurant tab, but still tipped the guy, despite knowing he stole food. My girl and I are Blue Diamond Customers from some restaurants. Ordering a couple grand a month from me alone. I would have continued to Use Uber if they did not treat me so poorly at first and even said they would speak with the driver, but NO, they tipped him with my money and he is still out there robbing customers. Bad News, and Uber cannot be trusted. In just two days I have spent $104 on Lyft and gone and picked up $177 worth of food. Will never use Uber again!!

Ordered two dinners. My wife had never ordered before and entered the wrong delivery address. I noticed she had the wrong address and tried calling the delivery drivers several times and they would not answer the phone. We got a hold of Uber Eats and they said, "Too bad so sad nothing we can do"!

What a terrible experience -- not just trying to order but the 'customer service' after. I would NEVER do business with these people again. I ordered pizza for 5/19, but your software told me that the order was for 5/20 (see photo). It also didn't show the promised discount (75% on my first order), even though it reported that I was saving 75%. I tried to verify on the receipt, but it was not available yet. There was no way to correct the order that I could find. I even tried to use your chatbot, but it was... unhelpful.

Complete waste of time and a huge headache. Before signing up, we were assured that we would be able to add a 15% markup on the Delivery menu for Uber. After spending a few days getting the system integrated with Uber, we were told it was not possible. We then requested the account be closed and they refuse to close our account. We are told that store would be listed as "closed' and this is confusing customers into thinking our store is closed. Not sure why they make things so complicated compared to GH and DD. Both integration with our CLOVER POS went thru perfectly and we are able to add a 15% markup with zero issues. Uber Eats on the other-hand refuses to do this for us. And now they are refusing to remove our account.

Consistently poor quality food, all they want is to book the order. No follow through on quality of food. Example: crab delivered with over oiled presentation that is not butter, as advertised. Uber sets it up to use their menu, no one to speak to about menu clarifications. Asian food was terrible

I paid extra to have our order expedited with a 15/20 min delivery time. The order could not be canceled and I paid in full for food that we did not receive. Terrible customer service, do not recommend.

I've had two horrible experiences with Uber. The first time was on my way from a chemo treatment. The driver at that time didn't understand English so I gesture gestured for him to take me to a gas station. He did. I told him to wait and he did until I was checking out, I looked it off the window and saw him pull off. I was coming home from my dr's. I thought maybe he was new and quit using Uber. I changed my mind after months and ordered from Uber Eats. I fell asleep waiting on them. I tried to file complaint with them but I couldn't complain because they say somewhere that I accepted the order. FALSE.

I ordered from Walgreens and I had to cancel due to an emergency and Uber Eats stoled all my money for the order and refuses to correct their misunderstanding. I will not use them ever again. They are scam

I am infuriated by this company right now. I ordered Pad Thai tonight and my delivery person left me someone else's order of French fries. I get in touch with Uber Eats and they tell me the order is not eligible for a refund. How does that make ANY sense at all? I didn't get my food. I paid 23 dollars for Pad Thai and was left an order of French Fries!!!! I provided photos and the receipt attached to the french fries with the person's name and order info but Uber Eats just won't refund it. I am livid., I didn't get my food and am out 23 bucks now. HORRIBLE service.

Ordered my favorite Jerk Chicken Restaurant. Order was improperly transported and when I got it the bag was torn and all the bean juice leaked over the fries, sweet bread, mac & cheese, chicken and rice. I sent pictures with order details to get a refund. The responded that they needed additional information. I sent the additional information. The responded that they needed the pictures of the order. I sent the two pictures I took. They responded that I needed to send order number and details (This was sent in first email).

I signed up 18 months ago for my business. I was super excited because I was assuming Uber will increase my revenue as they always promise!! All I can say after 18 months is the worst platform I have ever tried. In 18 months of service with Uber I have received 3 orders!! And my restaurant kept going unavailable for no reason. I was calling every day to fix this issue and no one have an answer for that. So after calling and calling I give up! Then all of a sudden after 2 months, I received an email regarding this issue. Wow what customer service!!. My answer was this is the worse service ever, Then I received another email saying we need to terminate The agreement. Honestly speaking My business should be compensated for all that!!!

My app charges twice the amount for food than the actual restaurant charges. I have started taking pictures of the price difference and they should be sued. An omelet from toasted yolk is priced at 21.59 on Uber Eats and the same omelet is being sold by the restaurant for 12.89. They are scamming and I will never use the app again.

Don't use Uber eats. Will not refund any mistakes made by them or the restaurants they deliver for... I relied on them to get meals when my back is too bad to cook and been ripped out of $100s of dollars because they refuse to make a situation not the fault of my own right.

If I could put a negative I would. In April I ordered Chinese food. My family went to pick it up, but the restaurant did not have the order. I checked my phone and saw it said there was an error. I reordered the food and was happy with that. Come to find out I was charged for both orders. I read on Uber Eats that it could take up to 10 days to get a refund. I waited, and no refund came. I then contacted Uber Eats and asked for a refund where they proceeded to tell me I did not qualify for one. I explained that they double charged me and they would not listen. All they kept telling me was I did not qualify for a refund. It wasn’t their fault that the driver canceled the order. But again, the restaurant didn’t even have the order. I ended up having to dispute the amount through PayPal and was lucky that PayPal gave me my money back.

Ordered food, not delivered but order bill amount deducted 6 times off debit card. Uber Eats says not eligible for refund. Bank is investigating fraud. Restaurant has no order on record. Horrible customer service all around.

I loved Uber Eats. I don't like cooking so delivery is a godsend. However I decided not to buy from KFC but get another local place. They said on the app that they have their own drivers so I would not be getting any app notifications. A few minutes later I got a notification saying my driver was on the way. Now keep in mind I always look over my order after I place it to make sure I didn't miss anything. But UE decided to place my KFC order anyway I guess. And then when I tried to cancel it they kept my money even though it was their fault. It had honestly put a real bad taste in my mouth. I think I will be sticking to DoorDash. I have never had a problem with them.

Uber Eats is a total scam! Don't waste your money! We ordered from a high-end restaurant, spent $200 on food and Uber Eats delivery.... and nothing got delivered! The app kept reporting the driver getting closer and closer, then insisted that the driver had tried to contact us, but this was a total lie. I sent 5 unanswered texts and called 4 times to the delivery person (DennisJ) with no answer. Then I wasted 30 minutes battling the useless customer support on the app, and they completely refused to either refund us or deliver the food. Finally, by sheer chance, we called the restaurant....who told us the food had never been picked up! At least we were able to retrieve the food, although we paid delivery and tip for nothing! I urge everyone who reads this NEVER to use Uber Eats for anything! Ever!

All of my Uber Eats deliveries have been excellent until the last one. Tracked driver who was at the restaurant for more than an hour to 1.5 hours. Commented to her after 30 minutes saying I was sorry she had to wait so long. She never replied back and just cancelled the order quite a bit later. We were starving. I wish she had communicated with me to let me know what was going on.

Very Upset at Uber Eats because they are skimming off the restaurant charge also plus their fee. I order food from a restaurant thru uber app and was charged 147.23 without their fees included and on my order receive the ticket of what the restaurant charged uber which was 82.90. That is a 77.59% up-charge. Have complained to Uber but it seems they don't care. Call restaurant before and check on their delivery service first. It will cost you less.

After they lost or del 3 wrong orders they won't refund any of their screw up. The drivers can steal your orders and they won't refund. So after they screw-up 3 times never ever use them ever again because they will just steal your money and del no product

I was told my background check needed to be updated however after waiting 7 business days for more than two weeks the problem kept reoccurring after being cleared. The customer service rep wouldn't allow me to speak to her manager. Her excuse was that the manager would see the same issue on their end instead of providing me with a resolution they did not. I feel like they pick and choose who they want to work as a delivery driver for Uber. I feel I'm being discriminated.

Extremely disappointing customer service. I had placed an order for Buy 1 get 1 free - it didn't add that to the cart, and told me that I have to add 2 items to get that offer. I had done this in the past and the second 'free' item was automatically added to the cart. When I called customer service immediately, the person (Tony) could barely speak English and understand the issue. He kept me on hold for ~7 mins to come back and say the order cannot be canceled, since the merchant has already started preparing.

I placed an order well in advance (nearly a week) of when I needed it and scheduled. The day of the order at the time of the anticipated delivery of an order for nearly 300 - the driver must have decided they did not want to deliver it and cancelled it. All Uber Eats did was cancel it and make excuses. I am literally disgusted with them and will NEVER use them again!

Never got my order after hours of waiting. Was told they could refund the food but not the tip LOL. They said the best they could do was an Uber credit. I’m never using this app again and I’ve disputed the transaction with my bank. You can NOT keep my money for something I NEVER received! Get real you scammers!

I wish zero stars was an option. The app told me my driver was on the way at 3:57pm. The app said the driver was 4 mins away so I went outside my apt building to wait. At 4:19pm I received a message from the driver saying he was 9 minutes away...which was weird because the app now said he was 1 min away. Okay, fine. Then the app called me and told me my driver was trying to reach me and to check my messages. I checked. Still the one message that said nine minutes away. Fine. I messaged back saying I was standing outside.

I ordered food for pick up at Chilli's. I got to the restaurant and they said no order was created but yet Uber Eats already took my money. I had to chat with two different people at uber eats to be told that there wasn't anything they could do. I deleted all of the Uber apps and will never give them any more of my money. I will also tell everyone I know about this and encourage them to not use Uber at all!!!!

Uber Eats is very convenient but as of late, I've encountered drivers arriving in vehicles that they did not register with. On multiple occasions, the app states the driver is arriving on a bicycle but arrives in a vehicle. I'm not sure how or why Uber thinks this is ok. I'm happy there are other delivery platforms that can be used.

If I could give negative stars, I would. They do NOT value their customers. Period. I ordered Uber Eats (first and last time ever). Order was delivered late. (I was on the phone with one of their customer service reps at the time it was delivered) which was AFTER the "no later than" time. I don't know how this is even questionable since I was on the phone with them at the time it arrived. Supervisor confirmed it was late and promised a refund. Not only did I not get the refund, they now tell me it was delivered EARLY.

Placed an Uber Eats order with Dairy Queen made a mistake and cancelled the order as soon as it was placed. They still charged me 13.15 for the food saying they started my order already. There was no way they started the order because I literally cancelled the order as soon as I placed it. Customer service was no help and I had an Uber monthly membership with them. I use them on a weekly basis and never had had to cancel an order. Nowhere does it say if you cancel an order you will still be charged the original order amount… I requested a refund with ZERO help from Uber eats. They rather lose a customer rather than credit me back! Horrible service. Be careful using them!

I have used Uber Eats for awhile. In the last couple of orders I received the someone else order. I received a refund on the first one which was great because I do not eat the type of food that was delivered. I ordered again and it went perfect and food was great. Then tonight again the wrong items were delivered and items were missing. It looks like the wrong order was picked up again. I complained online and received a nasty email saying that people that complain a lot will be blocked from receiving refunds. I am baffled as both times I gave copies receipts of what I ordered and what was delivered and they are different. I have no problem with the other food deliveries they are great. Uber Eats has gone from a good service to one that is a problem to get what you order and then they make it very difficult to get a refund. Beware.

Just use Door Dash. We ordered milkshakes before 3:30. Our driver was on a BICYCLE with at least 2 stops before us, then got lost. At 4:19 he arrived. Everything was melted. And he was trying to carry the shakes in his lap while driving a bike. One fell out. One was half empty and spilled all over everything. It was caramel, so everything is sticky, including my suit. The lids were popped off of 2 drinks and spilled into each other. One drink we didn't even order. (How did he even have stops before us? Where the heck did he put them?)

Uber Eats is the worst to trust for food deliveries. People approach apps like Uber eats when in need and kind of urgent need. Last 5 months or more I have been patient with Uber eats. Every single order that I have placed was always delayed by more than an hour. Most of the times the order gets canceled after more than 2 hours wait time. Worst service. Not trustworthy.

Scammy, Deceptive, take most of the profit from the driver. They will stack orders and hide them so that you do not know where you’re taking the food from other restaurants. Furthermore, they will take you so far away that you’ll never be able to get back home. This app is evil, do not drive for this company unless you absolutely positively have to which is the only reason I’m doing it right now.

I finally figured out this business model. They break even on actual deliveries. They cancel a % of all transactions. They refund purchase only, keep tip. (20%). When customers complain they wear them down until they drop it. Probably $6. Multiply that over thousands of transactions is pure profit.

I had used Uber Eats and had been quite happy with them. Then I needed to get in touch with them! It’s impossible! They charged $36 for a $16 salad! The restaurant canceled my order and UberEats kept my money. The restaurant told me to reorder because the app was wrong but I didn’t want to pay $72 for a salad. After seeing all these reviews, I just wish I’d come to this site before I ever used Uber! I have used Uber for rides multiple times but after this experience, I’ll just use another ride app.

My driver got my address wrong. So he messaged me. He realized he was in the wrong place and told me bring my order just later. Anyway he never came but told Uber he did and they won't give me a refund.

Uber is just a scam. Uber pays very less fare and uses the tip toward trip to show driver that Uber paid you. But in reality Uber does not. Allover very bad experience. Skip The Dishes is better than Uber as Skip pays more and less kms.

On Saturday, March 18 I placed an order for $169 at a local restaurant. When I receive the order I only received three of the seven items that I ordered, I called the restaurant to receive a refund and they said they would contact Uber eats. I assumed I was refunded. Not only that, I left an $18 tip for the driver. I just realize they charge my credit card and it is now March 24 and they’re telling me it’s too late to get a refund. This is terrible service. I will never recommend them. They use horrible drivers that are not capable of a simple service, I should not have to pay for their irresponsible actions, Uber Eats should be responsible! I intend to call my credit card company and file a dispute.

Absolutely terrible service and support too. This company took $200 from me and didn't provide a thing either. No receipts and nothing, and no service either.... Not a thing and I don't know how this company does business either!!!

Stay away from driving or delivering for Uber Eats. It's not worth the money and the management doesn't have good control over the operation like they should. Since the whole app is ride share based, for deliveries it leads to racism and discrimination among drivers selecting orders. They are able to see where they are delivering to, and if they have heard bad things about that area, they cancel the order. I live in one of these areas, and always faithfully served deliveries here with no problem. As a ** person and minority in this neighborhood, it bothered me to see orders being cancelled and then it happened to me when I ordered myself. 5 different orders on a busy Saturday night and no one to deliver.

They show a 40 percent discount, take the discount off the amount you see but then remove it before charging your card so you pay full price. Then when you cancel a minute later they still charge you the full amount saying they already started your food. Impossible!!! Crooks

Uber Eats repeatedly emailed me promotional offers to get me to use their service. I accepted a twenty dollar offer promotion but it disappeared once I placed the order. When I called the customer service number they advised me to take a screenshot of the promotion and then wait till the order was delivered before they could adjust the price. I did exactly what they said and when calling back they then said they could not adjust the price and my account was locked. This was the first order I had placed with them in a long time-without the promotion I never would have made the order. Uber should be ordered to honor their promotions and pay damages to customers who have been swindled by their misleading practices.

We ordered hamburgers and they were delivered almost an hour after ordering. Obviously they were cold, onion rings cold and soggy. I called the company and was told "we have an hour delivery policy". This is unacceptable for hot food. On top of it, I think it sat so long, I had horrible stomach issues 2 hours after I ate it. I think an hour gives bacteria plenty of time to build and I was miserable. I will never use them again. Customer service was horrible and rude!!!

Placed a lunch order showing 30 mins delivery times at a Dos Toros near my apartment. After placing the order I checked back in 30 mins anticipating an imminent delivery only to learn the order was moved to another dose toros branch uptown AND the delivery would be made over an hour and a 1/2 after placed. Also sae a 30 mins bike ride timed in so my food would be freezer cold upon arrival.

Placed an order and went to remove something and add something else. Well it didn’t, it was canceled immediately so the merchant didn’t complete the order. They confirmed it. I will never use them again. Only Doordash moving forward, they stand with the customer not the opposite l. The solution was me driving to pick it up. Which I can’t do with 2 young sleeping kids. I was canceling the other one because I didn’t have the $ to waste on so much pizza being only me and my 2 kids. I offered to pay for the 2nd driver but was told not allowed. The truly most important thing is them notifying people. I 100% did not receive the noti Of you will still be charged $55, I never would ok that. Who would?!?! So I was basically robbed, no $ and no food. Absolutely disgusted. So much so I’m going back to Doordash.

I'm an Uber delivery driver, started few months ago, I was doing well and always getting a good feedback from the customers..Unfortunately this past few days I noticed you can no longer pick which deliveries you gonna pick. If the order popped up on the screen you need to pick up right away. They will give 4 tries and if you don't accept they will log you off automatically as it will say on the screen "Are you still there, it seems you missed a lot of deliveries, will log you off and come back online again when you're ready" which is absolutely ridiculous because they are forcing you to accept a 3.50 for an 8 mi delivery....

I had a promotion for free Uber One for 4 months to get free delivery. Then at the same time they had promotions going on for a month for buy on get one free at some restaurants, and then they had: spend $25 save 40% up to the first $15. So, I was looking forward to buying a lot for a few months to try it out. I placed an order at Harold's Chicken Shack, and there was a delivery charge of $5.50. Any delivery over $5 is not free with Uber one. Then I saw that there was another location of Harold's Chicken Shack, and this had free delivery, I think, it didn't say if there was a charge for delivery. I had just placed the order and I thought I could cancel and reorder from the other location. I tried to find where to cancel and I clicked on a link that led to a chat with a robot. A lot of text was spewed so fast I couldn't read, then I clicked on Cancel Order, then it said I was just charged $18.50.

Uber Eats has to be one of the worst companies on the face of the Earth. What a scam! We ordered two burrito bowls tonight from chipotle and got charge $67.88. When I called into them to question it, they said that they charged an $18 service fee Plus a delivery fee plus the tip on top of the $30 order. I had absolutely no idea well making the order that it was going to be more than $33 but my bank notified me of the $67.$.88. We will never use this Gammy company again and I want to make sure people know that they can really get screwed over by Uber eats. We are retired and on a limited income, and I thought it would be nice on my birthday to order in having no idea that this company would do this to us. I called them to ask questions about it and they did nothing but defend their right to do that even though they didn't send me an email or any warning because if they had, I would've canceled the order.

Besides Uber blocking my debit and credit card once I got to Mexico and even then I had horrific experiences trying to get someone who either spoke English or actually wrote something other than a generic response, in May I ordered a pizza. The driver never came to the door & I got charged for a pizza I never got. I have to pay cash because of them blocking my US credit cards and they are an AMERICAN COMPANY, so there was no way to refute the charge via the app! Since May I have wasted tons of my time trying to get someone who has a brain to respond to my messages either on the app or in email & remove the charge. I even had 2 other people try with no luck and then I got my VA to try & she also had the same issues as me, so I had to pay someone to get nowhere. She even reached out on IG and got someone who speaks English and they just pointed her back to the same terrible service she had already experienced.

I've only been driving with Uber Eats for a week or so and I've also worked with Doordash in the past, so I'm very familiar with the routine. However Uber locked my account after a few days and I received a message from Uber stating a customer claimed I was intoxicated with alcohol and under the influence and used threatening behavior while arguing with them, which never ever happened!!! Uber immediately restricted my account-???They never reached out to me to even make me aware of this FALSE accusation nor did anyone call to inform me of this investigation. Not only did they restrict my account but they withheld the money that I already earned for the deliveries made prior to their investigation, which I let them know was illegal, because I've already earned that money and you cannot withhold my funds!

Uber seems to lie, steal and commit large scale fraud more than they drive people and food to places like they advertise. You again lied. Stole $38 for food that never was delivered to me. Then you lie to my bank and say you delivered for 2 hours late and cold which I never got? I never gave authorization to steal my money for food never delivered. Uber says 20 mins then keep changing the time and never up. I am often charged for rides I cancel and show up way late or not at all and they charge and steal money for food they don't deliver or comes hours late and I'm sleeping already and never receive.

THIS COMPANY TREATS ITS DRIVERS TERRIBLY, DON'T WORK FOR THEM. Let me start by saying that ordering food from this company is a rip off, for the customer and the driver. The average pay per trip as a driver for Uber Eats is $2 no matter the distance, so any real money is made through tips. Their system will also miscalculate trip earnings and give you trips where the restaurants are closed or the restaurant can't make the food, be careful if you cancel trips too many times. It's YOUR FAULT, whether you call to verify a closed restaurant or not. CUSTOMER SERVICE IS A JOKE.

We order two meals from a local Pho restaurant, only one meal was delivered. Contacted the restaurant and they said to contact Uber Eats since the order was placed through them. NO customer service number, only a link on the page for Help, choose your order and tell them what was wrong.... 40 minutes later and still no contact from Uber Eats. I understand mistakes and missing items happen, but the lack of a contact number, slow response to their "Help" page does not give me confidence in this company, their service or me getting a refund, seems like I'm just going to get Robbed.

Uber eats never delivered my food from Denny's. I called so many times. It's impossible to reach anyone. I tried to cancel the order. I never got refunded and I called the driver. He kept hanging up on me. Uber Eats is horrible and I will never order with them again.

Uber eats puts promotions out for drivers to do. Then doesn't pay out when you complete them. Customer service is very rude. If you don't keep track of your earnings you will notice money not showing up. They always blame it on a issue. I have been screwed out of 100’s of dollars in promotions I never received. Uber Eats is a joke. They need to be sued.

On a recent trip, I ended up stranded with my son in Puerto Rico. One of my days there, I secured a ride via Uber's app to an Airbnb. The driver app had no problem getting me to the address. The same day and to the same address, I ordered groceries from 2 separate stores using Uber eats. One of the orders was delivered, the other was not. The unsuccessful driver claimed she couldn't find the address, then claimed she delivered to the address I gave. The same address I gave my driver who successfully dropped me off. The same address given to the other Uber eats order that was successfully delivered.

The rep hung up the chat! There was a 2 hour wait.. The driver brought the wrong order. Then Uber charged me a return fee. I had to explain to the rep and then she credited me and hung up after Auto responses. I will driving my vehicle for convenience from now on! No more money spent on poor service. They don’t care!

I asked for a refund on my food cause it was stale, I requested a chat the same night (Thursday the 15th of December) and did not get a response till 3 days later and they would not issue me a refund. Like the crappy people who work run the place is hot garbage and it's disgusting. Never want to order with Uber Eats ever again just because I didn't have a picture. I threw the sandwich away there was no need for me to keep stale old bread. Disgusting company, rather go to Doordash, at least they actually care a bit.

I order food today and received some fries that had so much salt on it that I couldn't eat it. When this happens with Grubhub or Doordash they compensate you for the item that was bad quality, etc. I was told by Uber Eats that they don't compensate because it's the restaurant's fault and I should give the restaurant feedback. I told her I will NEVER order through them again, hung up and deleted the app. $9.00 in the trash.

I'm a long haul trucker, often "captive" of the truck wherever my HOS hours run out. I've had 2 excellent experiences, one marginal, and this latest one was terrible. Uber canceled my order because there were no drivers in the area, they said (their map said there was). I guess that's understandable. What showed no respect for me was that NOBODY TOLD ME! I was left waiting and waiting. I finally called the restaurant and they said my food had been sitting there for almost an hour, and that Uber canceled it 30 minutes ago. Why wouldn't the App at least tell me that? So I unhooked my trailer, risked leaving my load unattended, and drove my tractor into town to pick up my now-cold meal. I got there and they told me that they'd thrown it out and billed Uber. Who billed me and emailed the receipt. They made me another one and I saved $13.

Second time I had a technical issue applying the full portion of my $10 Uber Credit. I tried twice with customer service but did not get refunded the remaining credit balance. The bad experience is from both representatives suddenly ending the chat. They don’t care. They also incorrectly said my credit was not applied due to tipping (the amounts don’t match); that happens often where if you use credit on tipping you can’t on order payment, but was not my issue. They didn’t care that my remaining credit would expire. Uber Eats credit is a scam. Stay away and I value their credit as fraudulent money that one cannot redeem always.

The fact that they are still in business is crazy. I have use them just because I get a credit every month for my credit card. They continue to have late service, poor customer service when you tell them that it’s late and your food arrives cold, which is a health hazard, I really hope we can end up shutting them down. I am going to go to DoorDash.

We ordered Burger King. Then it offered us Dunkin' Donuts so we some Munchkins too. They cancelled the doughnuts. Okay we can accept that. We understand things happen. We eagerly and happily watched the tracker as our order was cooking, he was on the way to pick up the burgers, he picked up the burgers. YAY we thought. We watched him on the road map all the way to our apartment. The app says, "Get ready to go to the door" so we did. We go to the door. Then the app says, "Delivered"?? I called and called Zach but he would not even as so much answer the phone. My hungry children waited, over an hour, watching the map, looking forward to Burger King, it says it's here, and NOTHING!!!! You can make up for that! Horrible service and people!!!!

We waited over 3 hours for an Uber Eats order. As we waited, we kept seeing different drivers assigned to pick it up. But none of them ever showed up. After calling Uber multiple times, we finally called the restaurant and learned that the first driver STOLE our food. A subsequent driver then cancelled our order. Uber never followed up with us and never figured out that the food was stolen. When we called Uber to tell them what happened, the customer service person said that the “drivers do not work for Uber.” That is ridiculous. The drivers represent Uber’s brand and are Uber contractors.

I ordered breakfast and surprise surprise did not get my food but a delivered notification. Call Joseph ** the driver and he did not care that he delivered to the wrong address and hung up the phone. Spoke with customer service as well does not care. Plenty of other delivery services that care. Do not order from Uber!

I ordered twice on Uber Eats, and the first time was terrible...but this last one the driver stole my food. I contacted Customer Service (I screenshot the chat) and was told that I was not "eligible" for a refund. So, the drivers know they can steal food and get away with it. First, I called the driver, who said he was not given the items. So, I contacted the restaurant and the person who answered said that he handed the coffees and food to the driver personally - so the driver not only stole from me...he LIED. And, he did it because he can get away with it. After reading other reviews, this apparently happens a lot. And Uber does nothing about it. It should be illegal for a company to allow its workers to steal.

Unfortunately, after I wrote my review I received both an answer from Uber Eats and a refund. Unfortunately, because maybe my criticism was written in too much haste. I take back what I wrote and thank Uber for their response.

Buyer beware! Uber Eats in Winter Haven, Florida refuses to make refunds or issue credits when they make mistakes on your order and leave items you have paid for out depending on which restaurant you order from. This is deceptive and unfair because all of the other delivery services do not operate in this manner and Uber Eats doesn’t inform customers of this “policy” until after you have paid and tipped in advance for food you end up not receiving. I gave Uber Eats 1 star only because there is no option to give 0 stars.

This app made me pay for extra items to meet a required minimum but then never delivered the item and never informed me they didn't have the items in stock when I checked out. I reached out to customer service and they provided no help besides. This was a rip off!

2 separate times about 1 year apart that I did not receive my order at all and they still charged me, and had the worst customer service so that I could not get my refund at all. They are a scam. Ritual works much better, Doordash is much better

Uber Eats now do multiple stops when they pick up your food and it’s usually cold. This time driver didn’t turn up and would not respond to messages and calls even though the app showed she arrived…I wait yes outside for a long time (got bitten by mosquitos) and the food just didn’t turn up. Is this a scam on the drivers part so they get to keep the food? Contacted Uber customer service who don’t seem to be bothered and were not apologetic and very mechanical - I won’t use them again and cancelled my Uber one subscription.

I made an order for groceries. My order did NOT have the paper receipt included. While putting away my groceries I realized three items were missing. Got on their chat feature and after having to talk to three reps I’m told they refunded me for the items. Fast forward the next day. I notice that they had given me a smaller pie than I had ordered but still charged me for the bigger pie. I also noticed that instead of refunding me what they said they would they CHARGED me that amount. I get back on the chat feature and go thru all the issues. Not only did I supply a list of all the issues, I took pics showing the charges on PayPal and my bank account. The rep addressed only part of the issue and when I went to explain that she said “since you didn’t except my offer I will remove it and this chat is over” and closed the chat! I was furious!

I had ordered food from a restaurant through Uber Eats, I had tipped the driver, the driver dropped off my order at another location and my food was tampered with and opened and items were stolen from my order. I contact customer support many times and they refuse to redeliver or refund my order. I provided Uber eats with evidence that my order was stolen and dropped off somewhere else. They do not care and will not help.

This is very disappointing after having a long history of being an Uber Eats customer. Late Thanksgiving I placed an order that immediately I realized would arrive too late, I proceeded to cancel immediately. To my surprise, I find that they charged my account anyway. So, I contacted support to request a refund and was told they wouldn't refund my money. No explanation. No alternative. No apology. No credit. NADA. Uber Eats stole my money.

If I’m refunded my money back for something that the restaurant forgot, y’all can’t make someone accept Uber Cash, that’s bullying. Then make it hard to get your money back, it took almost a hour to get through to someone, they got it set up to basically take your money, what can one buy with five dollars, it’s just illegal, change supposed to go back to the original payment, which was my credit card and when using Uber in the past, it tells you the trip, after trip over, they charge your call. THIEVERY IS ALL I CAN SAY✅, also at end of chat they tell me they forwarded my complaint and wait for a email from another department, this world is over with, everyone EVIL.

I've had it with Uber Eats and Doordash!!! Been ordering for 4 years, spent thousands on food and FEES and was told I can't get any more refunds!!! What? Ordered from a restaurant, spent $65, of which $15.08 was for upcharges on the price of the food and other fees and .99 delivery. They forgot my bacon and I was charged 3.99 plus tax for it. When I called UE they said they can't give me a refund. What!! I wasn't asking for all, just the item I didn't get. Why not get your money back from the restaurant? How is it that I can pay for food that I didn't receive and be okay with it?

Opened account after getting $25 Gift Card. 1st attempt with promo offer got cancelled and Customer Service can’t explain why and told to pay without and get refund after-how can you trust that if they couldn’t even help??! 2nd attempt was for pick-up. Halfway there and received notice restaurant cancelled order with no explanation. Their app doesn’t even provide option to review frustrating experiences for restaurant or business operations.

I ordered a couple of times from Uber eats. It was pretty expensive, but okay in a pinch. Tonight I waited more than 2 hours, at which time they credited my account $10 for my inconvenience. 30 minutes later, they canceled my order because they didn't have enough drivers. So, I waited more than 2.5 hours for no food to feed my family. I'm never going to use them again.

I ordered food on Saturday, immediately realized I placed it with the wrong location, so canceled it right away. Placed it again with the right location. The first order showed canceled so I assumed I wasn’t paying for that order. I happened to look at my credit card history today Thursday as my balance appeared wrong. I noticed that I was billed for the canceled order, so I reached out to customer support to advise. They apologized and said that there is nothing they can do as it was past 48 hours to dispute. It was only by chance that I looked at my credit card history but normally I review once a month when I receive the statement. So now I am out $131.55.

Not only was the order already scheduled to be delivered 54 minutes from order, but the order was also delayed past the latest time of arrival. 2:20 pm was scheduled, 2:50 pm at the latest. No doubt the food will be cold. Why give a driver more orders than they can handle? I'm watching the map, and this driver is driving all over the map. I guess I'll have to stick with Doordash.

Hi so I just want to note that Uber eats is horrible. I ordered food from my local restaurant and never received my order. The order had shown as delivered in the app but never made it to me. I reached out to customer service in which all of the people are offshore and are liars. I would not recommend this company. I was out of 80.00 for food that was never delivered and never issued a refund.

Uber Eats is the worse. 2nd time I received the wrong order and they can't contact driver. Only give a refund. Ordered crab legs, shrimp and corn for 2 and got a box of french fries instead. You have to pay a high service fee, then a delivery fee and they expect you to give 20% to the driver for the worse service ever. What friggin joke this company is.

I used to really like UberEats but they’ve gone downhill. I normally order Starbucks for my grandpa who has stage four cancer every other week to cheer him up with his favorite drinks/desserts and have for a very long time. The one time I use the app for myself, to order some groceries from Target when I was on vacation, and the order arrived horribly messed up. She gave me several wrong items and several items were missing. I asked for Organic and got all generic and nonorganic items. I got charged for all the items I did not get at all and got charged for the higher brand name and organic items despite not getting them. I complained to UberEats about it and they treated me like a liar, despite the fact I never ask for order refunds until now and have used them for years. I plan to use a different app now instead because of how horribly UberEats treated me.

Bought Uber gift card through third party. Redeemed code and it was applied to my acct. as UBER CASH. Though it shows as available balance, I was told it's not an accepted payment method any longer 5 minutes after redeeming it. Won't give voucher or refund. They insist I get refund from third party, makes no sense. They accepted and redeemed gift card, how can it not be an accepted form of payment? It's their gift card and it's now in their account. I can't use it and third party did their job, obviously, why would they be responsible for refund if the gift card was redeemed by Uber? I've contacted them several times and they don't even bother reading my messages as at first I was getting canned responses, now NO RESPONSE.

This is the worst customer service I have ever seen in my life and I'm old so that is saying a lot. I got this first time users coupon in my email for 25.00 off Uber Eats so I decided to try it. I went to the site. Started placing an order and the coupon never showed in the cart. So before placing the order I contacted customer support. They actually argued with me. Asked me to send 2 screen shots because apparently the first 1 with the coupon on it was not good enough. They needed to see all of the email which made no sense. Then once I sent it to them they said they never got the first 1 so I sent both in the same email and they said they never got that. After an hour and a half of going through all of ** BS I told them to forget it. I would order through Grubhub.

So because I have had issues with Uber Eats in the past, they denied my refund for an order that took 2 hours to arrive and when it did, the boxes were melted together, the fried pickles were out of the box and at the bottom of the bag, the lids on some of the items were melted and leaked and poured out of the containers. The rep said that according to their policy they could not refund me due to numerous complaints. Well, if my food would arrive as it should there wouldn't be complaints. I told them to provide where the policy is located and the rep would not provide. She just kept sending me the same message over and over to every response I had.

My wife has been going through surgeries and treatments for breast cancer and several of our friends gave us Uber Eats gift certificates, to help feed my family of 5. EVERY single time I've ordered from Uber Eats, there have been issues... "We can't process your order at this time" or other error messages. Contacting Uber Eats customer service is a joke. I even contacted the restaurants to see if there was anything they could do on their end and they advised that they have continual issues with Uber Eats. At a time when we need no additional stress or frustration in our lives, Uber Eats has certainly contributed its fair share. I cringe now when someone sends us Uber Eats certificates, which is sad to say because it's supposed to be happy gesture, but I know it's going to result in me spending WAY more time than it should, trying to order my family a simple meal. I wish I had the ability to leave a No Star rating, because Uber Eats does not even deserve one star.

Have had several instances of Uber Eats overcharging, such as charging me twice for a $4 tip. They're hoping customers won't spend the time and energy to dispute small overcharges like this. I'm fed up with Uber Eats by this and am hoping Consumer Affairs will look into this. I'm on the phone with my bank right now and the customer service rep tells me she personally has had several similar dispute with Uber Eats.

Straight up scam, First thing review screen said 10e promo code was applied and amount was 25e, but then 35e was charged to my card. On top of that restaurant changed delivery time from 20 minutes to 2 hours and 10 minutes. While speaking with the support, restaurant called and said they are only starting actual food preparations in an hour and that's why it will take so long, but they are able to cancel the order if it's too much wait. I said yes. Then support said they themselves can cancel it for us but I will be charged. I didn't confirm that obviously. The restaurant never mentioned any charge as they are the ones who offered cancellation. Cancellation went through and instead of paying 25e and having food, I was charged 35e and didn't get any food. In app support suddenly disappeared and only way of contacting Uber is via submitting a ticket which who knows if will be answered. Last time dealing with them!

Good afternoon. I don't know who else can help me and especially my wife, who last Sunday 18/09/22 requested a meal at the CHINA GOURMET establishment here in the city of Clermont - FL, and we live at Champions Gate - FL. It was requested by the Uber Eats app, and we always ask and with the DELIVERY option, I don't know who changed this option to PICKUP and unfortunately the order didn't come to me. Still to help my wife lost the amount of 50.00 dollars that was debited from her debit card.

I just started working for this company delivering orders and already had my account deactivated. It hasn't even been a week so I was still learning the ropes trying to figure things out because it was confusing. I had to cancel some orders because addresses kept disappearing and saying next order. I had no idea what was going on. Again I am new to this so the only thing I could do was cancel because I do no address. I had to get a pass to get on base in thought because I was a Dasher. I didn't need one until I was told I did. Right while I was in the process of getting the pass my account got deactivated.

I have had multiple meals arrive stone cold and inedible. Refund refused. I had a strangers' order delivered instead of mine. Immediately contacted support and the driver to notify that this was not my order. Driver refused to respond and support REFUSED MY REFUND. How? I did not get my order. I got a strangers' food which I couldn't eat. I paid for food that never came and support refuses to return my money. Won't ever use again.

I contacted Uber Eats customer service after receiving a pizza that felt like it came directly out of a refrigerator. The customer service agent tells me that she needs to pass it up the chain for an investigation. What are they going to investigate? I don't understand what they are supposedly going to do but so far they have not refunded me anything.

I notified Uber 8 times, they will not refund my money.

I’m still not pleased with what transpired with my food order from Uber Eats, however, Uber Eats emailed me today with a resolution.

This company is uncooperative and untrustworthy. They sent the same order twice to a restaurant. The restaurant was smart enough to see that it was a duplicate, so they fulfilled one of the order. Uber Eats has given me a run-around for 6 months, continually "escalating" and "researching" it, requesting multiple emails and the story time and time again. Only to deny our request for the refund. They are making money off doing nothing but screwing up. Stay away, use another delivery service or do yourself a favor and just go get your own food. Don't trust them to give a care in the world.

Driver decided to tip himself on my credit card! I contacted Uber and they wouldn't refund it! First and last time I use them! The food was cold and the chicken was raw! Worst experience ever! I would not ever recommend them!

I ordered from Uber EATS and my food was not delivered. It was picked up at the restaurant but not delivered. I contacted Uber and they credited my account the full amount I paid - at first. A few hours later I received an email stating I was being charged $3. For what - who knows. I figured out how to connect with someone (this is difficult as there are no direct contact links on their site) and the first person with whom I chatted basically hung up on me. I stayed on and got another rep - who eventually gave me $3 in Uber credit... So - for not receiving delivery, spending an hour on chat I was charged $3 and then give a measly $3 in Uber credit so I would be forced to use their services again. DO NOT USE UBEREATS - they do not take care of their customers and there are so many other services out there that are customer focused. Shame on Uber.

Hello, I ordered $80 of food from Firebirds Wood Fire Grill and I did not receive my order. When got my bag I immediately reached out to the support line, when I entered missing/wrong order and sent a picture it says I am ineligible for a refund. I then called and a very rude agent told me I was not eligible for a refund either. When I asked for a supervisor she hung up on me. I called again and spoke with another female agent that told me I was not eligible because I have a high frequency of credits on my account.

I should have taken the hint not to have anything to do with Uber after 2 of my credit cards were compromised with dozens of fraudulent Uber charges a year ago before I discovered them and reported the fraud. I started using Uber Eats for the last 8 months and apart from the usual food coming stone cold most of the time, there has been only a few occasions where the order never made it, or the bag was dropped spilling the contents into a mess in the bag. But this last debacle takes the cake.

My husband ordered from Uber Eats because it showed a promotion that was 40% off up to $15. It applied to our order and showed the price of $28. However after checking our account we were charged the full price. After reaching out to customer support Laiba this is what was said "I can understand your concern, and I really want to make things right for you, but due to certain limitations imposed on my system, therefore, I am unable to make any adjustment to this order. " After I said this was false advertising and I wanted to speak to a manager I was told "We are extremely sorry for the inconvenience caused by your recent purchase. I am unable to transfer the chat to the supervisor. However, I will be sure to highlight this incident to our managerial team." And the chat was closed.

I have used Uber Eats a lot, so much that someone thought adding extra charges wouldn't make a difference. It didn't until I received my bank statement. I have 10 different charges in one day. This happened multiple times.

** cherry Slurpee from 7/11 bought a week ago and sent my wife to the ER where she been and now Uber taking their sweet time to figure out what to do. Well my wife still in the hospital due to that Slurpee. Doctor says someone put ** in it. Really cool the people y'all hire and now y'all have by the end of today to figure something out or I'm calling my lawyer and sue Uber for everything. My wife sick in the hospital, missing work and all y'all doing sitting on your **.

I placed a grocery order they put a hold on my bank account for the order total. The person who picked the order out did not get the correct size of some items and so the order was less than the amount they placed the hold for. Three adults later they took the hold amount off my account and not the actual amount of the order. They claim they can't give me my money back because I didn't notify them of the wrong amount in 48 hours. Shouldn't they know what the order amount ended up coming out too. They owe me more than $10.00 and they are trying to blame the store. I have a receipt which says what the order totaled. They end the chat and don't let you respond.

I have taken multiple screenshots and completely uninstalled Uber Eats app from my android phone. I also made sure to clear both the cache and the storage then reinstalled the application over a dozen times and got the exact same error each time. After I reinstalled and tried to place the order again, the application gave me the same error that I needed to deselect any promotions I had selected. I had 0 promotions selected and could never use any of the promotions I had due to every time I would check out it would act as if I had a 4.99 free delivery promo applied to every order. Yet no promo was applied nor selected in my Promotions tab.

I order food from McDonald’s thru UberEats. And the food was old like it been sitting out and the fries was soggy like someone poured water on them and the sandwich had a whole thing of Mayonnaise on it. So I contacted UberEats about it and they did nothing. Like they are giving me something I work hard for my money and they say it’s nothing wrong and I sent them a pic of the food.

I am not using this service again. I was charged twice for increasing the order quantity from the same place within matter of literally two minutes and for the same order. They canceled initial order and booked another one. Really not impressed at all.

Uber driver job only for naive people. Your only earn to pay for gas, plus you using your car and tires. Then get zero at the total. However it's ok when you drive a bicycle. Don't take that job. It's a scam.

Uber Eats refuses to refund items not delivered but paid for. Their only explanation is that it happened too many times. So, according to Uber Eats, there is a threshold for how many times they abide by the law and return funds for items paid for but not received, or received incorrectly, and then they believe they can just defraud the customer and enjoy unjust enrichment of fees not earned on top of it. Looking forward to the class action lawsuit against this company. Sooo many similar complaints across multiple review sites against Uber Eats. Looks like it is time for the Attorney General to get involved.

July 4th, 2022. People! If you can use another service do it. UBER Eats scams people. They will not refund delivery at all. I was less than a mile away and could not pick up the food at the time. They started off when they picked the food up at only 10 minutes. Once picked up they put the time to another 1/2 hour. My food came cold because they make people now pay for priority. Every person you speak to are overseas. STOP USING THEM SO THEY STOP SCAMMING!

We were at a hotel in San Diego. After waiting 2 Hours, our driver just bailed!!! They can do that. Just leave. Our food was sitting at the restaurant. I had to call an Uber to go pick it up!!! NEVER USE THEM! FLAKEY!

I got an error 404 when attempting to edit a credit card entry. Oops - no testing, just coding? Or is the testing done by the same people who write the code? (Always a bad idea!). Programmers, when calculating a tip, use the subtotal of what is being purchased. Do you pay tips on taxes at a restaurant? Customers should not have to pay tips on fees and taxes; having those buttons for percentages based on items, service fee, delivery fee and taxes constitutes fraud on the customer. IT IS NOT THE CORRECT THING TO DO!

I just arrived to a new town at 2 am. I was hungry from my long flight. I ordered my food at 2:30 my food arrived at 4:04 am. Uber Eats is a scam. After the charge of 61 dollars I dreadfully spent on cold food. Customer service is very disrespectful they don't help and get upset when they don't understand you but they are from across the globe! What type of company is this. Very unprofessional. I have spent hundreds of dollars with the company for 2 years before today. They lost a valuable Customer.

UBER EATS for Farmington Mo and St Francois county Mo will let you order, then push back delivery time to over an hour then cancel your order. 2 times we have ordered, 2 times cancelled by Uber Eats. Should not let anyone order if there are no drivers working. And yes we always tip.

My order was supposed to be a well-done burger. The burger was not all the way done. I know some people like it like that, but I couldn't eat it. Then there is just an email complaint. They do not fix it the same day. As much as they charge, they should employ some customer service people to fix these issues! Definitely will not be using them again!

They refused to adjustment the price on an incorrect overcharge and refused to even give me credit. I contacted them three times. I shouldn't have to overpay for a mistake they/their merchant made...

I had a scheduled order for Easter lunch between 1.30 and 2pm on April 17. We were waiting for it to arrive, as the app stated that the driver was on his way. Then the driver texted asking for the address. I wondered how can he not have address when I provided it with my order, but somehow he didn't have the street number. I confirmed the address via text and he was 2 min away, texted that he got it. Then all of the sudden the order got canceled without any explanation. I complained to the customer service and I kept getting the same response how sorry they were, that I would get a refund and that I should order through app again!

I was overcharged on the tip, they made up a number higher than what I gave and customer service refused to help me, said it’s too late to make any changes although it was not my mistake. I am very disappointed.

Uber Eats has cancelled or failed to deliver 33% of all orders I have placed with the service in the last year. This is beyond unacceptable. Not only does Uber Eats fail to deliver, it waits over an hour and a half to inform me of the cancellation, thus prohibiting me from ordering from any other service as all restaurants are closed. I am now going to investigate a class action lawsuit against Uber Eats. It is clear that the Uber Eats service is fraudulent and that it absolutely does not stand behind the (clearly false) advertising claims that food is delivered in a timely and reliable manner.

FAGE STOLE OUR FOOD: Uber Eats needs to vet their drivers better. A man name FAGE picked up our food and then called us telling us that he was sent to the wrong address. I told him the right address and he told me that he was 20 minutes away. I called his number after 20 minutes and there was no voicemail. I texted and the text came back as being from a landline. 20 minutes after that he cancelled our order. I called the restaurant and they told me that this happens with Uber Eats / Postmates from time to time - that drivers steal the food. I don't know if there is any way to punish drivers like this but I know I will not use Postmates/Uber Eats ever again.

I had $5 in Uber cash because they screwed up my order. I attempted to use it on an order and a message saying I owed them $5 and they just went ahead and took it out of my account without my permission. I now only have $4 in Uber cash for an unknown reason and am trying to use it now? I do not seem to be able to apply it to my order. I don't know if Uber cash is just for S&G or if it is something that can actually be used. I contacted them about this in their chat and was told someone would email me shortly but given my past experiences with their customer service I do not actually expect to hear back.

Uber Eats has turned into a giant scam. Orders never arrive and refunds take ages and are usually wrong making you jump through even more hoops. I haven't had a correct order last 4x times. I give up.

1st time using (and LAST) time using Uber eats. Placed order, called driver 3 times, nevr got response. Tries app, and could not get live person to help. Finally got through and they do not refund tip.

Three times in last two days they cancel my order without a reason why, like 20 minutes after being placed. Their stupid bogo promotions are trash food, probably what would otherwise be thrown away. They were great for a while but they suck now.

I ordered the food from the restaurant and the restaurant did the job but as the driver was unprofessional and can't find my address anymore (I ordered with same address lots of times in the past), when I called the driver and asked, "Why you turned around," said that, "You are not allowed to call me, call Uber support," then I talked to support center more than 20 minutes and suddenly we noticed that the driver marked the order completed which was not complete anymore, the interesting point that the support center said that, "The order marked completed. Call the driver again" and I was really confused and asked the support center to cancel my order ASAP, finally after lots of back and forth I did not receive my order and the ordered canceled.

We ordered dinner at 7:40 pm. The driver said she would be there to pick it up at 8:15 and to us by 8:30. An hour later she still hasn't moved and kept delaying her pick-up time. We ended up canceling our order cause we didn't want cold food. Thanks for nothing Uber Eats.

Placed order to White Castle and food was delivered in a soggy paper bag. Outside was a bag tied in knots. Food was gross, cold, soggy, half cooked. Absolutely no help from Uber Eats at all in resolving the matter. Out $30 cause it all went in the garbage.

On Monday evening of February 28, I ordered and paid for two burgers. This order should have arrived at 9 pm. Instead, I received a phone from the courier who didn't speak a word of German (which is the local language in Zurich (Switzerland)) and immediately asked me if I spoke Italian as well. So I dug out my few words of Italian.

UberEats has the worst customer service I've ever experienced. They continue to mess up their deliver orders; I constantly receive the wrong order. I have photos to prove that the order was not mine. When I speak with their agents over chat, they provide automated messages saying that they're "looking into a resolution". I went through two "chat agents" since they abruptly cancel chats without a resolution, and the third agent that I try to get in touch with cancels the chat before even trying to help.

I ordered Wendys through Uber Eats last night, $82 order. Only got half the order 8 out of 16 items. Driver didn't knock, left on porch. Customer service was nonexistent and rude. Refunded $24 and a $5 Uber Eats cash. Still had no food. This is the 3rd strike with them, will never use again. Everyone from driver to customer service was totally unprofessional. Why should I pay delivery and tip when I didn't receive most of my order. Then customer service texted me 9 times until almost 2am asking me to rate my customer service experience. Absolutely ridiculous.

I ordered from Hibachi and Wings in Chattanooga. I forgot to adjust an order and clicked back before it processed. It said either items were already removed. So I ordered the correct thing. Yes, I made the mistake of accidentally ordering something but before it went through I went back. When my food was delivered. They had given me 2 orders. One I cancelled and the one I ordered. Got charged for the one I cancelled. It literally said, "items have been removed." I get in touch with support and they said since I got my food they can't do anything about it. What total bull crap. When it says the items were removed. What is one to expect? Except, the items were removed. I don't know they were bringing the food I stopped ordering. This company is full of crap. I will not use them again and warn others about using it. They don't want to help and could care less about your opinion. Use another company.

I was overcharged on the tip they made… I was overcharged on the tip, they made up a number higher than I gave and they refused to help me. I didn’t get information until an hour later. They said it’s too late to make any changes. I am furious.

I recently ordered a pizza to be delivered for my brother who is recovering from surgery. Once the order was complete and delivered, I received a receipt in my email stating the amount charged. However, when I checked our bank account a separate additional charge was charged to our account one hour later. This additional charge was not authorized by me and there was no correspondence from Uber asking for my authorization or saying the charge was made. These are deceptive business practices. When asking them about the charge, the only thing they could do was give me an Uber credit, which I don't want because I'll never use them again.

I will never go through Uber Eats again. They have screwed me. First I ordered food. My total with tip was around $28 and I was charged almost $43. I was paying $9.99 so I wouldn't be charged delivery when I ordered from certain places. They still charged me partial delivery fee when it said it was $0 delivery fee. My rent check almost bounced because they took too much money out. I canceled my account with them so I wouldn't be charged $9.99 again by them. They just charged me again this month. You can't call and talk to a human being. I have sent like 20 text and emails to them to try to get a refund and have not gotten one. It looks like I'm going to have to cancel my bank account and open a new one so they stop taking money out. They will steal from you.

My suggestion, use DoorDash or Grubhub. Uber Eats is not worth the trouble and aggravation when they deliver the wrong food, or the order is incomplete or it shows up late and cold. They are not worth the trouble to call and wait 15 or 20 minutes to get a rep on the phone to say, "I’ll refund the order but you have to reorder it if you want it." Plus giving you a coupon for $5.00 off your next purchase. They are not worth the trouble when there is other competition out there that is doing it better than Uber Eats. So my suggestion is use another company.

Ordered something from Applebee’s and did not receive drinks. Called Applebee’s and they said drivers don’t like to wait and left it there. Called Uber Eats number and told high volume calls and they hung up. Very poor service from both.

Food was delivered cold and Uber Eats say they can’t do anything about that. $30.00 down the drain. I won’t order through Uber Eats again for me to receive cold food and reheat it, I couldn’t enjoy the meal. When we pay for services it should be provided as it should be.

I have ordered a lot from Uber eats but recently they have changed their policies that is anti customer service. First let me let you know my last to delivers took 1 hour and 45 minutes. I worked for Pizzahut in college and we prided ourselves to get delivery to you in thirty min but if it was a hour we would discount your food. I find all the deliver service are take over a hour. Second, uber is now charging a extra fee if they don't have enough driver. So now you pay more to get cold food. I am surprised know gas called the health department. I know the temp we are getting our food at are below safety standards, Uber likes to charge a additional fee to be prioritized which cause more of a issue with getting your food on time. I worked for pizzahut for many years and we never charged these outrageous service fees and what's more amazing the delivery apps are double dipping charging the restaurant and the customer and expect tips over the top.

I’m not a person who complains a lot. And trust me when I say I’ve given them a lot of chances. But it seems like something is always wrong with the service and/or food. Either they can’t find my address, and honestly my address is easy to find, or items are missing, or the food is cold and/or unappetizing. And any time I’ve turned to Uber Eats for support, they just conveniently aren’t available. This time I paid for items I didn’t even receive because “no refund is available.” I tried to connect to the delivery driver and he simply didn’t pick up. So I’m stuck paying for things I can’t even eat, because I didn’t get them.

Worst customer service! Every time I have tried to use this service something has gone wrong. I have had missing items that they refuse to refund me for. Also, the drivers don't follow instructions. I always ask for the order to be delivered directly to me and instead they leave it at the door. The last driver didn't even ring the bell or knock so I was unaware my food was delivered. It sat in the freezing cold. Uber did nothing for me to rectify the situation.

This is the worst customer support I have ever dealt with. I have guys working out of town and do not have transportation to go get food so I have them use Uber Eats business but that was a huge mistake. To start off with they delivered the food to wrong address when there was very specific directions I left for them. Took me over an hour to get in contact with someone and then when I finally did they would not help my guys get any food, said they would refund but that’s it. Now keep in mind this is after 9 pm, they are starving working in the freezing cold all day. So they get no help from customer support, tell them to order again so they did and 20 minutes after ordering again this is after 11, get email saying they can’t deliver food, try again somewhere else and customer service still won’t help. I’m very disappointed in this company and will never recommend to anyone. In fact I’ll do the opposite and tell everyone what a piece of crap company it is

First, let me just say that this is by far the first time I have made a complaint about a driver bringing an order to my home. But, I guess, it happens. I placed an order from Oceanway Liquors, here in Jacksonville, FL, for a bottle of Red wine. Specifically, the wine was Barefoot Cellars Sweet Red Blend, 1.5L red wine (10.5% ABV) $12.99. The total of the order was $21.00. I ordered it December 13, 2021 around 4:30 pm. Order ID #**. I ordered it for my sister who is 44 years old, born 1977. Additionally, I placed other separate orders of food for the home. We are family, so payment is often made either by me, my sister, or my mother. In this case, it was my mother. I added my sister's name as the wine was for her. I was told she only needed to show ID to verify herself and her age.