Uber Eats Reviews

As a driver for Uber eats/connect/shop and pay I have given this app platform a fair chance. I have spoken to several other former drivers and I should have listened to them. Drivers should keep track of all their trips to ensure that they’re getting paid for them. Issues tend to arise when there’s a double batch run, and one of the runs will not show up on the driver's dashboard. When you call the helpdesk they indicate that it can take up to 72 hours before it shows up, and if it doesn’t show up on your statement, you need to call them back with the pertinent details so that they can fix it. Um, why is that?

I was given a voucher as a gift and placed an order. The interface is extremely poor, but everything looked fine as far as I could tell. Later, I saw charges on my credit card which led me to look into it further, and they had only applied the voucher to part of the order, and charged my card for the rest. When I contacted customer service, they initially said it would be reversed, but it never was. When I contacted them again, they said the charge would not be reversed. Will not be using Uber Eats again.

Uber Eats is the biggest scam company ever. They refuse to refund orders when you receive the wrong order or when you don’t receive your order at all. When you first open an account with them, for your first issue they agree to refund, then they start telling you that your account is blocked from getting refunds. No matter what the issue is. Never use ubereats. Find any other company like Doordash or GrubHub or Caviar. I have no idea how they are in business, there should be a class action lawsuit against them.

My spouse accidentally placed an order on the Uber Eats app and I tried to cancel it immediately. Since there is no option to cancel the order on the app, I had to start the chat with Uber agents. After a few minutes, an agent was connected and they told me since the store has already started preparing the order, the cancellation fee is equal to the totoal amount of the order (243.08$, order# **, date 01/22/2024 at 12:28 pm).

Seen a promotion, used the promotion before checking out. They gave me a total of 12.00 including tip to driver. When I proceed to pay they charged me 25 additional dollars and I never got my food. Called to get refund. Was told I couldn't get one.

Been on the phone for two hours, been transferred 15 times and then hung up on by a rude guy. They will send you to closed restaurants & blame you. Beware outsourced call centers w no structure. Such a ridiculous process and disrespectful waste of time.

I ordered with my wrong address. I then changed it to my current address and it cancelled my order. They didn't give a refund and it was quite expensive. Why? Stupid policy that makes no sense. Fix your site.

I came upon a promotion on Uber Eats to purchase grocery $70+ and get 50% discount. I placed an order and the promotion was applied to my order at checkout. I get the product delivered and I see I was charged full amount. I go online to check the promotion and it is gone. I reach out to customer service via chat and I was told if I cannot produce a picture of the promotion that nothing can be done. A promotion that Uber eats put in app and I am been told if I cannot produce a picture of the promotion I will not get help. How fraudulent a company can you be. You put a promotion and you are asking me for a picture of the promotion you put up yourself. UBER EATS YOU ARE THIEVES!!!

Uber Eats. Ok. I am actually tired of all the wrong orders being received. As the issue should be with the individual merchant this complaint against Uber Eats is because they penalize customers when merchants gets something wrong. To elaborate, recently, Jan 6, 2024 order placed and one item was not received, but rather a completely different item. A picture was taken and sent to UE. 1- Not only did they NOT respond within the 48 hrs but instead, 13 days later!, they said the food was picked up and no refund will be given. First, 13 days later is unacceptable. Second, the order was NEVER picked up. It was delivered. Third, how dare you penalize the customer and let the merchant just get away with getting the order wrong. This is wrong and flat out an unacceptable business model.

I make many orders from Uber EATS, but in the past few months, when I am missing an item in my order, they are not getting back to me, or it takes weeks to hear something back from their customer service support team in the app. Postmates was the app I used to use. They bought the company. An order was made on January 6, 2024, and they returned to me on January 19, 2024, at 7:00 AM. I ordered with Subway, and one of my items was not delivered. After I didn’t hear back from Uber EATS in two hours, I contacted the store, and they said they ran out of oatmeal cookies and I needed to contact Uber EATS for a refund. The store should’ve got me and given me another option or cancel the order, but they didn’t.

I placed an order today for groceries to be delivered from Uber Eats. My groceries came and I always expect a wrong item to be accidentally picked up or something a little different than what I would have picked for myself. I figure it's the give and take from getting my groceries delivered for me. However, when I looked at the receipt the driver gave me versus the receipt that Uber Eats charged me, there was a very significant difference. Uber Eats charged me WAY more for the grocery items than what the cost of the items from the store actually were. I compared line by line and most items I was overcharged.

I ordered from Saks Donuts and they sent the wrong order and Uber refuse to reimburse me. I called Saks and she apologized and it was her fault and she would call Uber to let them know. They still won't refund.

This company took 60.00 of money out my kids' mouth cause I cancelled my order. This company told me I wasn't able to get my money refunded to feed my kids. I cancel my order and they still took my money. I encourage people not to use this app or do business with Uber eats. The customer service was dead unprofessional and the agents were very rude. I will post my review for everyone to see and know that they take your money and you never got the food. My kids are left straight because I didn't get the food or my money back.

I will NEVER EVER EVER order from Uber Eats EVER again.. Normally I only ever order from DoorDash which is already bad enough but at least they refund me when they mess up! My first time ordering off Uber Eats in a long time today & my food came super cold. I contacted support & they refused to give me a refund for the roll. This is RIDICULOUS. This is how y’all run a business? Yeah no wonder y’all are desperate for money. & y’all are gonna keep being desperate for money until y’all go out of business completely (: because that’s what happens when you treat paying customers like this. Disgusting. Do better. Or don’t, either way I won’t ever be ordering using Uber Eats ever again.

1 star because I have to leave one. I placed two orders on 01/13/2024. One for my father and one for myself. The delivery took forever to come and when it did, I sent my daughter to retrieve the meals. She only came back inside with one and that meal wasn’t mine nor my father’s. I only ordered the second meal because we were hungry and already waited a long time for this order to arrive and I know it was the driver's fault. Customer support is no help and they hung up on me. They kept sending automated messages saying I couldn’t be refunded. So, they’re making me pay for meals from the first order that I never received (the incorrect order received was thrown away), but wanna thank me for being a member for 9 years. I’ll never use this again and I’m deleting all my family members accounts as well!

I guess Uber Eats isn’t making enough money. They told me that my order had been canceled so I resubmitted it. I ended up with two identical orders that came at once. It was cold out so I tipped $4 - he took 8. I reported the cancellation problem right away and they said tough and refused the refund even though I was in the 48 hour period. They were also rude. I’ve used the normal Uber since they started but am canceling my account. Imagine my surprise when I looked at reviews and saw they had done the exact same things to others. Double dipping.

Ordered Chili's restaurant through Uber Eats. The 1st chilis I ordered from Glitch in their system because I was directed to a Chilis 10 miles away where as I’ve always order from the chilis near my house (2 miles away). Did not realize it was the wrong chilis until I looked at the tracking, called uber eats to tell them it was the wrong one and had to wait 1-1/2 hour. Thinking they were really busy, I told them my food would be cold and soggy when I get it, they said to call back if the food was cold and soggy which I did, I was told I would not get a refund whatsoever, even though this was completely their fault and the customer service girl acknowledged it was their fault. I’m out 35.00 dollars which I have to deal with. I’m on a budget. If I could give them a minus 10 stars I would.

I ordered food yesterday, and it took two hours for me to receive it. The app kept saying that the store was still preparing the food, yet I called the store, and the order had been prepared 10 minutes after it was received, and went back-and-forth with Support, begging them to bring my food because this has happened before and I just canceled my order but I really wanted the food. Finally, they gave me a five dollar credit that expired the next day. That is not acceptable and I am canceling my account with Uber Eats. They suck.

I made an order for KFC and did not receive all my items. Uber Eats was unwilling to refund me my money for these items as they said I was ineligible for a refund. Mind you I only downloaded the app for this specific order. Horrible!

I didn’t see the delivery address until after I placed the order. Then I tried to update in the instructions. The driver called, so I tried to call back-three times-every time no answer. So I texted him the address that I wanted him to deliver to. I know he saw it because it said read. He claimed that he delivered the items. He did not. I called the store and he did not deliver them to the store that he said he did. I called Uber back, no answer. I went on the website and it said my order was canceled, and because of the 5 minute window there would be no refund. I am definitely disputing this transaction with my bank.

UberEats itself is a wonderful concept and great app, but their customer service is seriously lacking. I have placed several orders where several items have been missing, and when I call Uber Eats to report the missing food, the only response I have gotten was that I would be refunded for the items. That's great and all, but what do I do with the people who have nothing to eat because they didn't receive their order??? Why is it not in the policy to contact the restaurant and ask them to deliver the missing food items???

I experienced a website freezing up issue which resulted in a double order/Double charge. Uber Eats did not care and would only offer $25 Credit for future orders. They would do nothing about the extra $121.00 that I was out. Actually stated to be more careful when ordering! ZERO CUSTOMER SERVICE! BUYER BEWARE. I would recommend Door Dash instead!

They twice deliver the wrong food and refused to credit me. Can you imagine having to pay for someone else’s food, service, fee, delivery fee and tip? That is the risk I took and I lost $32. It is the risk you are taking by using Uber Eats. Buyer beware. Now I have no lunch and have to dispute with my credit card (I know they will do a chargeback, as they should).

I ordered $124 worth of food and didn’t get all of my order. Called customer service and was told that's my problem and there was nothing that could be done. It's the worst. I will never order again. They promote false advertising. If you're reading this stay away from Uber Eats.

I cancelled an order within 3 minutes and picked it up in person and they would not refund me. I contacted support and they were rude and did not help and stated because the restaurant received the order they wouldn’t refund but it had not been 3 minutes.

This is the worst food delivery service ever. Never again will I buy through you. I hope whoever reads this heed my words. 77$ worth of food and I can’t ask for a refund after 3 hours. Please please shut the company down.

Don't ever use Uber Eats, they'll just take your money. Ordered an add-on advertised as 0 extra fees. After check out it added $12.00 plus to a $ 6.00 order, so I quickly canceled. They're now charging me with a cancelation fee all from their false advertisement.

Called customer service 3 times, spending almost 3 hours to address my problem. Twice I was hung up on, after 30 minutes on and off hold. 3rd time I finally got some help... However they still screwed up my refunds to my checking account. I will not be using this service again, even though I have credits on my account. I placed the exact same order on Doordash, that night, and received my food in 25 minutes with no issues. Something needs to be done about your drivers.

Called for my 3rd order from a restaurant ON the Uber eats app. Waited for an hour after the 3rd driver went to pick up my food. I was contacted by a driver who informed me the restaurant has been closed down for over 6 months and a Jimmy John's was now occupying the address. I called Uber eats to cancel my order and explain they were advertising a closed business. The representative told me I was ineligible for a refund and she was unable to a cancel my order, I asked to speak with a manager. She tells me she'll pencil me in and a manager would call me back in 48 hours, she also said she would send my account to some department, I asked her if she could transfer me to that department, she said no they didn't have phones. What? Finally a fourth driver called me and said he didn't have a problem cancelling my order my order was cancelled and my money was returned.

Placed an order for the first time I had a promo code, order was only 3$ (not bad). After I paid they charged another 5$. Why I asked they cancelled my order and charged me 2 dollars. Contact us was very generic and didn't resolve anything.

I order the famous sourdough bacon cheeseburger which comes with two patties. My burger only had one patty plus my bread is thick and stale as well as my fries. I called UberEATS for a refund because my food is not edible and they told me that my order do not qualify for a refund. When I ask why I was told that they can not tell me why. If I could upload pictures on here I would. My solution is to delete the app and never use it again.

No Uber drivers here in Hawley PA. Help!!! I'm disabled and live in a campground and don’t have a car right now and need Ubers! Why in the world would there be no drivers here? It's not that rural! This is crazy Uber!

I sent proof from my bank that 3 charges were fraudulent, but Uber and Uber Eats won’t allow me to make any purchases until I pay the fraudulent charges. I tried 3x to explain that on different days with proof. I got nowhere. They are the worst customer service I have ever dealt with.

My order never arrived. Driver took picture of something pitch black. They said they couldn't refund my money so I paid for an order I never received. They never have a solution. They need to go out of business. They are a waste of your hard earned money 'cause if it's a problem you won't get anything back.

I never received my food. Unsatisfied customer. I never will get a ride with them or food. No luck. Sorry not sorry. Terrible service was not good. Never again. I will not order again. This is unacceptable.

This is the second time that I have placed an order with Uber Eats, waited, received notification that food was delivered, and it never was. I then call the restaurant and they advise that a code was given, and food picked up. This is unprofessional and is fraud. You take the funds and promise a service that is not fulfilled. I had no apology when I call in and a very rude agents just says, "What shall we do? It will be refunded." Is this the way they have become successful?

I ordered delivery from a local restaurant. I never received my order. I was charged almost $60 plus $4 tip for an order of mozzarella sticks and quesadillas that I never got. Despite several attempts I was never reimbursed. No customer service, no remorse. Someone enjoyed my hard eared cash with no repercussions!! Stop hiring people who are hungry enough to steal other people’s food. I want my money back!!

I order Ramen through Uber Eats and uber eats charge me 3 times, I'll contact them, didn't resolve my problem, they didn't return my money and they are not allowed me to continue with the chat or starting another one with customer service. I sent a screen shot of my bank to them, and they didn't help.

Charged for a year and they won't let me log in and support on Twitter is useless. Tried to log in Multiple times and just can't log in. Get my code on my cell phone and email address and it won't verify either credit card, the one they charged me $48 for a whole year.

I don’t know if it’s the app itself that needs a bug fix or what but on multiple occasions, in the last few month alone, every time I order certain items(specifically frozen entrees) from a grocery store, the pictures don’t match the description so I end up getting the wrong items. I tried to explain this to customer service when I “report an issue” but nothing is ever done about it. The last time the service rep couldn’t seem to grasp what I was trying to explain to him and closed out the chat on me. Of course I was frustrated during the conversation but I made sure to not appear to be lashing out at him because I know it’s not his fault personally. The only reason I gave a 2star rating is because at least they promise to refund the money for the wrong items I received. At this point I am just over Uber Eats. I do not plan on using them again. Not worth the aggravation.

I placed an order with Uber eats. First the person that brought the food was not the person. I was supposed to have a guy named Sergio and it was a female. 2nd the package food came in was open and all food spilled leaked into the bag. 3rd the food was cold. 4 I was not able to eat my food due to fact all was literally in the bag. 5 No response whatsoever from Uber eats. It's amazing how this company seems to think this is ok. I will never use Uber eats again and I advise strongly no one else does.

The customer service number is no use. There is no accountability and no one even pretends to care. I paid for items I didn't receive and was delivered cold food. I asked to be refunded for what I didn’t receive and was denied. I definitely learned not to use them ever again.

Ordered food from Uber Eats to be delivered. They delivered someone else's order, and the driver took the wrong order with her and never came back. I have a text from Uber Eats apologizing for not delivering the food at all, but would return the cost of the food and delivery charges. They NEVER returned my money. A bunch of thieves! Do not use this company!

Updated on 12/13/2023: I was charged 47 dollars for an order. They took out 68. They refuse to send me the difference. They are dishonest and people should stay away! I contacted them several times. I asked over 5 times to speak to a supervisor. I was told they weren't available. I was told they would call me back. They never did. Use them if you don't mind high fees and giving your money away.

Uber Eats definitely has gone down in service quality. I'm finding more and more times having to cancel order simply because most of the people they hire now do not speak or understand how to read in English. They can't effectively do their job for lack of following simple instructions. Why isn't Uber doing a better job vetting their applicants for language barrier issues? Also, I'm noticing different people delivering my food than on app. Go figure.

Never will I ever order from Uber Eats again. This is the second time I have tried to order and not only is it wrong but what did arrived was a sloppy mess. I have pictures. They asked me to send them and still said my order was not refundable or replaceable. I actually paid more to make a special order and still nothing. They are a joke. I will be using Doordash from now on.

Placed an order with Corner Bakery. The driver took the order to the wrong address. I tried to communicate with the driver, but the drive did not speak English. Corner Bakery said to call Uber. Uber said they would not refund my order, or give me another order.

Over and over again. Dozens of times various restaurants make many mistakes, wrong food, missing items, etc.. Uber Eats restricts customer who complain too often. Tonight, missing food again totaling over $20.00 US. Call Uber Eats, my account is restricted for too many previous refunds. I've made 100's of orders. The merchants fail, the product never delivers, and Uber Eats restricts the Consumer. They have very poor customer services. A class action lawsuit would be exactly what they need to pay back the consumers they RIP off. Make them pay millions $ back and they will listen. Now, they do what they want, charge you and they know you did not receive your food, verified by the restaurants, but REFUSE to pay back customers. What/Why has America allowed this type of Scams to continue in our Great Country. Garbage Company.

I have been a loyal customer on UberEats for over 7 years. Today was the worst where my food was delivered in my neighborhood and not to me. When asked, they refuse to refund saying I was lying. Worst.

I ordered Uber Eats and received the wrong order from the restaurant. I sent pic and receipt. They absolutely refused to issue refund or credit my account! They are the absolute worst!! Numerous problems with them and customer service is a joke!

Become a member they say. Save time and money they say. Then as a reward for customer loyalty the company refuses to address a concern regarding, and I quote, "Your account is linked to 10 to 15 devices." Which by the way is a violation of the user agreement. Kindly explain how the company cannot be concerned about a customer's account security when customer repeatedly states he/she utilizes ONLY ONE (1) device to connect to their account. Thanks for the half off a yearly membership but I have cancelled and deleted my account.

They literally left my three little boys and I with no food and no money for 36 hours. This company is a corrupt scam who is NOT even BBB accredited anymore because the reviews were so bad they couldn’t justify it. They will steal your money and leave your children hungry. There is absolutely no rhyme or reason to their arbitrary charges, they will send you completely wrong orders and then flag you for reporting it instead of holding their partners or employees acknowledge and they will literally cancel your order for no reason and instead of being honest and making it right, they will keep the money they take out of your account before you get what you order. They will literally leave you with no money and no food.

I ordered Mcdonald's and the driver gave us the wrong order. We were starving and it was late. The driver ended up giving us the wrong order so I called McDonalds. They said he went through the drive through and never said he was an Uber and our order was still sitting there. I called Uber Eats CS who refused to refund me because I called a year ago about a wrong order. I told them to call McDonalds and they could confirm everything and again they refused. So, instead of looking into why their drivers keep delivering the wrong food, they have instead decided to punish the customers. My money has been wasted and the food was wasted both at home and our order since it was still sitting there. Worst delivery company. WILL NEVER USE THEM AGAIN.

I recently had a frustrating experience with UberEats that I feel compelled to share. I placed an order for groceries, including 2 pieces of chicken, beef mince, and 2 pounds of beef. However, when my order arrived, I noticed that there was 1 pound of beef missing. Naturally, I contacted UberEats customer support to request a re-delivery of the missing item. To my dismay, the customer support representative informed me that they would not be able to provide a refund or any kind of compensation for the missing beef. This was incredibly frustrating, as I had paid for the full order and expected to receive it in its entirety.

They never want to actually help you. They either keep you waiting for a customer service rep forever, and never connect you with anyone. Or they give you vague answers as to why you can't get a refund.

Ordered online via restaurant’s website and directed to Uber Eats. Confirmed delivery for 11/24. Order NEVER arrived but electronic receipt showed delivered to WRONG address. Uber Eats refused to issue refund & refused to allow me to speak to a supervisor. Kept saying driver tried to contact me via app. I DON’T have the app. Why didn’t they call!?! Driver knowingly delivered to wrong address!!

So I place an order for Uber Eats, didn't think about they was close today for Thanksgiving... The driver Kenneth said he delivered the order but the store was closed today and Uber Eats stated that they can't give me my money back because the driver stated he delivered it. @Uber. HOLIDAY.

Uber Eats food delivery is a scam. Every order I get, there is an issue. Last evening I was missing items after my order arrived ice cold. I was refused refund, credit or redelivery. I was made to pay for items that I did not receive.

Sent Spanish speaking driver. I don't speak Spanish. They tried calling but I didnt understand them. I didn't receive order. Then couldn't get refund. They said I had to many orders to refund me. They are a terrible run business.

Uber allows those who order to change their tip amount after delivery, resulting in customers essentially baiting drivers with better paying trips and drastically reducing our expected pay after delivery.

It's obvious that the Uber Drivers live in Cancellations. The Driver (James) canceled my trip because I didn't get on the vehicle within 2 minutes. I am handicap and it takes me longer to get into the vehicle. There's no mercy!

I placed an order with Uber eats. On Oct 2nd I was charged twice. I contacted support and was informed it was an authorization hold and I would receive the money back in my account within 10 business days. Well it’s Nov 20th and still haven’t received my money back. Customer service just gives you the run around and is no help at all. Please be careful ordering from Uber Eats.

If zero stars or minus stars exist, I would give it to Uber Eats! You should think twice before you order on Uber Eats! Their support staff are terrible, They gave me a million and one excuse why they are not refunding me my money, when I showed them that one of my guest found a rusted nail in the food we order! They take no responsibilities and they don't care about their customers. Their customer service representatives are rude, unknowledgeable and they hardly read the messages I send! They just send a generated messages and all their replies sounds the same! Use any other delivery company cause this one is not worth your money!

I will never order from Uber Eats again because they will not give you a refund even if it was the fault of their driver, I will be taking my business elsewhere. I have nothing else to say. They should be reported to the Better Business Bureau

I ordered food so I can on break. The driver. Katrina pick up on the order but never actually picked up the order. I waited for 1 and half hour all to find out the place was closing up and I never received my food. So upset. She deserves 0 stars.

Go to Door Dash, at least you will get respect and better communication from the customer service. Uber Eats service sucks, they don't care about their customers, only taking our money and blames it on the delivery driver and instead of both parties are at fault on how customers are getting treated and don't want to owe you their mistake and wanted our feedback for what Uber Eats still a crappy service and still haven't improved ok anything and talking about Uber Eats is the way to go. lol

My co-worker had her order cancelled twice last week after seeing on the app that the food had already been picked up. 2 different days and 2 different places. The same thing happened to me this morning and when I called the restaurant, they said the Uber driver had already picked up my food. I contacted customer support and after going back and forth with a bot, a human agent was connected. I told him their driver stole my food and his response was "to recap, we have not charged you for this order...."

I made an order for sushi on my phone, and when I navigated "Back" while the order was processing, I received a message on the screen with a cutesy message to the effect of, "You aren't a flake, you just have discerning tastebuds! All the food in this order has been removed." This message + NOT receiving a receipt or a text message made me think my order was cancelled. I made a second order from a different restaurant. I received an email confirmation and a text confirmation. Sure enough, BOTH orders were delivered and I was charged for both. When I asked UberEats to reimburse me for the first order because it had been a glitch in their system (again, a cancellation message and no confirmation message), customer service told me that it was my mistake and "to please review your orders in the future to make sure you want the food you order." There are so many games in town. Stay away from Uber Eats.

Orders were placed in Dominican Republic while I was in US. Account was obviously hacked. UE customer service said someone would call me, never did. I called again and they said someone would email me never did. Meanwhile my credit card was charged for numerous deliveries in DR. Complained in the APP as well and they could not see any charges although I supplied them with the charges from my credit card.

Terrible service, doesn't deserve one star. Owes me money yet again! And never answers when they do! If you want your money stolen, go with this. What a joke! This was written in 2023 Sept. Today, same thing! They steal your money and DO NOT HELP OUT CUSTOMERS! If you want your money gone, feel free. I'm choosing other apps that ACTUALLY help out the customer! Fraudulent behaviour overall!

I ordered food for my daughter’s 16th birthday and the driver took our food from Wing Stop then cancelled the order. I called Wing Stop and they said they can’t do anything. I would have to contact Uber Eats. I then realized that the driver called me, left a voice email saying to call them back and when I did it went to Uber Eats employee line and not the driver. This was a horrible experience because we had many kids to feed and now out of over $200 until the refund cleared in 3-5 business days. I’m furious and I will NEVER use Uber Eats again.

Many many times where my order took over an hour and a half and I did not get compensated. I also purchased Uber One. Had it for a year. Made no difference. Such poor customer service because I have ordered from them on a daily basis. Kinda sucks I don’t get the service a paying customer deserves.

I didn't receive my delivery order even though I was communicating with the delivery driver. She still delivered my order to wrong address. So I called customer service for a refund which they refunded immediately which was good. But then they informed me that they could not refund the tip I gave to the driver. I replied that I want my refund in full including the Tip I gave. Customer service replied that they could not refund the Tip because that went straight to the driver. I replied the driver does not deserve the Tip due her not delivering my food. They said they can't do anything about that but they would give me Uber Eats credit. I denied and requested a full refund. They refused. That's the reason ubereats is not worth the hassle. Poor customer service and a ripoff. Use favor or someone else. If something goes wrong they will not give you a full refund.

They have no customer service. You check all over the place, and there's no one to contact. They charge too many fees, and they couldn't care less about your experience. All-around, a disappointing experience. Also, restaurants are upcharging like crazy on these food delivery sites. Stay away unless you want to pay twice as much as in-restaurant prices.

I will honestly say, Uber Eats has been very convenient when you can't / don't want to cook, or if you need food delivered, and there's always a good selection of options to choose from. I noticed however Uber Eats has severely gone downhill as far as their customer experience. As much as I appreciate getting a refund for an incorrect order/wrong missing items/wrong delivery location, simply refunding the order is sometimes just a band-aid to shut the customer up and not get to the root of the problem. I CANNOT begin to state HOW MANY MISSING DELIVERIES I have had to get to the bottom of, and then when I call for Uber to connect me to the driver, the driver ***CANNOT SPEAK ENGLISH***.

I placed an order through Uber Eats. I received completely different order with someone's name. I contact the uber app and they instantly refunded 24. Where the total amount taken from my account 36.06. After 3 hour on multiple call with uber Philippines. They finally informed they will process the full amount. Am still waiting. Pls watch out your receipt right away. The receipt showed me 32 total with tips. But my account was credited 36. Uber eats standards have gone so low. They will do anything to keep a $ from you. Now that I reviewed all previous amounts, every amount is incorrect from what actually showed in their receipt, watch out. They are getting desperate to make any money possible. Terrible service.

I placed an order for dinner through Uber and they charged an arm and a leg for their fees and services. Received an email that stated my delivery was canceled. Dinner was never delivered, yet I was charged over $55 for food and delivery, contacted Uber which refused to refund me, and stated they were glad I understand they wouldn't be able to do anything about it. SCAMMERS! SCAMMERS! SCAMMERS!

They keep charging my card for things I didn’t order. There is no one to handle these problems. Only a chat box which has no resolution. I am ready to sue Uber Eats for scamming customers, charging cards without authorization and no way to get your money back

1) Episode ONE. Uber unlawfully charged me on my credit card without my authorization. I have not used Uber on that particular day. I only authorized few cents for verification, but Uber used that authorization, unlawfully charged on my credit card. 2) Episode TWO. After making reservation, I canceled within 3 hours and 4 days before Uber ride reservation. Uber charged me on my credit card. Sent numerous email, but never received response and nobody answered the phone! Uber customer service is non exist!!! I had to contact credit card company for this issue. I have never accounted this kind of barbarous business practice in my life!

I suspect Uber does fraudulent charges for one. Second, I had two orders canceled by the restaurant and uber still charged my account. I had to chase them for my refund the first time. I gave up with chasing Uber Eats for my 2nd refund because it was only $6-$11. I was told the money was never taken out of my account but I had proof that it was. I am deleting the app and have called the bank to block this merchant. Horrible service and again, in my opinion, they're committing fraud charges.

Uber eats owe me a refund. I read a review claiming customer service agents will hang up on you. When I mentioned "refund" I'll be dammed if they didn't hang up on me!!! I called them back and was refused a refund and then, "click" ...they hung up on me again. Never using their app/service ever again! Go DOOR DASH!

I use to like this company, but they had to fire all good Ppl and hire IDIOTS! No they did not make my order wrong, but they also did not help me fix the situation. They continue to ignore my complaints.

I’m have been a Uber Eats driver and passenger for about 4 years and I have to say that when I first started was a really good company to work for. But know this company isn’t taking care the driver the way they should. This company use are vehicles and they don’t pay for gas, insurance or any other things. They are giving more to customers than us and not only that they pretend for us to pick up order for $2.95 and you have to drive 8 or 20 miles for something like that. I believe if all the drivers get together and stop taking order this company will go down very quickly. Uber should start taking care the people that is making them the money.

I use this business all the time. However, I so disappointed with this company. And, you cannot get anyone on the phone to make a complaint or get assistance or should I say no one in the states that can understand the complaint. The people that you get on the phone has absolutely no problem with hanging up the phone. They are not trained to assist... They only kick the can down the road. I am so sick of Uber!

I am in a wheelchair, paralyzed from an inoperable malignant tumor in my head. I rely on delivery services. Uber put a hold on my credit card. According to their policy, the hold should be converted to the charge once delivered. But that isn't what transpired. They charged my card a 2nd time and the hold is still there. In essence charging me twice. Now, they refuse to credit it back. Preventing me from purchasing groceries. So it's no food for me until Uber decides to give me the money they stole from me. They only do this because I am disabled and must rely on delivery services. Liars & Thieves.

I used them for the first time. After reviewing my account I noticed I had two charges. Thru explained thru chat one us an authorization hold. I do not understand why they need to have a hold in addition to the actual request for payment. Seems they are too scared of not receiving payment or they are attempting to charge people twice. I will not do business with them again.

Never again will I order from Uber Eats again. I just ordered $60.00 Worth of food at Uber eats and they sent half of what I ordered and they are a rip off. They left my order in the corner of my building instead of following my instructions. They don't deserve no tips at all. This company sucks!!!

Long story short: ordered a bottle of Weller Full Proof Bourbon. Messaged delivery driver to tell them I want a refund if it's not available. I asked if they found it, since I saw they checked out. Never once responded. Said it got delivered by Tyrone (little tiny ** guy) and it never did. Contacted Uber Eats. Requested the entire amount to be refunded on my credit card. Only refunded part. The tip was not refunded. This guy STOLE and they won't refund. They said they will make sure he doesn't deliver for me again......WHY IS HE ALLOWED TO DELIVER AGAIN, TO ANYONE!!?? Completely ridiculous. I want my 16.00 tip back. This guy does not deserve anything, especially a tip.

Whatever you order and how much money you spend with them, it’s at your own peril. They won’t help no matter what. You pay for the service and they don’t take any responsibility. This for the food, no wonder for the ride.

I usually do both rides and also food service and I usually get the food I ask for no complaints. Recently, my food has been late, missing and stolen. I called customer service and I get the same runaround. I don’t plan on using this service any longer.

A couple of times they forget half of our order, and takes an hour to get someone from Customers' service. By the time we get our other half of our order almost 2 hours past. It's ridiculous and ugh!

Received cold food and when I contacted Uber Eats as soon as I received my food they said I didn't. Horrible customer service and a waste of money.I will never order from them again. Don't waste your money with them.

Sadly, Uber Eats customer service is abominable. Uber’s acquisition of Postmates made this worse. I placed an order through Postmates in March of 2023. They delivered the wrong order, and I let Postmates know immediately, the same day. Postmates refunded/canceled the charge right away. Everything was taken care of quickly and easily.

I’ve been a customer of Uber Eats for awhile now. The beginning was great, pandemic times. They had their A game. Now- Zero stars if I could leave that. They give me a weekly code of 5 orders worth $40 spent for 40% off. That is a weekly basis promo. I barely order due to their customer service. I don’t use up all those 40% on a weekly basis. My August & September order is totalling to 1 each month and 2 in October. Uber is our last resort if Door Dash isn’t available. I feel like Door dash is well managed than Uber. Anyways, I called today and was told that there was a breach, and I asked how was it breached? He said that the promo code was uber used or over used, then why send it to customers then? It’s on the fine print, sure! But why bother send it out if you will take it back? Uber eats doesn’t know how to look after their customers. Use Skip or Door Dash because Uber customer service will just annoy you!

For the better part of a year "Uber Eats" has been trying to earn my business. I tried using them for the first time, cancelled my order within 5 minutes, was charged fully, and they will not remove the charge. Worst possible 1st impression. I'll be a GrubHub guy for life.

I have used Uber Eats one time and the shopper was excellent, unfortunately there were numerous issues with the payments. I was overcharged, then when trying to get assistance with the numerous overpayments on my credit card I spoke with a couple of extremely rude customer service representatives (CSR). The worst was named Josue, (who was very, very rude and hung up on me) after refusing to get me to a supervisor, I called back and got a very kind rep. who got me to a supervisor named Kenneth who was great. He escalated my issue to refund the amt. due me. I saw the credit immediately.

Complete and utter cluster. As an individual and as a family, we do meal delivery services on the regular. In fact, I work as a physician at a nearby hospital, small community, no more than 4,000 in the community and all restaurants within 5 minute of small community hospital. Never, not one single time, have we had any issue with either DoorDash or Grubhub or even delivery from independent local establishments.

Did not care one bit amount my order. Had no intention in delivering it on time. The driver waited 25 minutes to bring it over. He was one km away. Didn’t care if it was hot or cold or soggy. No respect at all. Didn’t respond to my message.

I ordered from a restaurant partnered with Uber Eats. I was not aware of this partnership before ordering. An estimated time to deliver on a Sunday afternoon was 1 hour. After about an hour and a half, a text comes in stating that the "food was delivered". It never showed up. Nobody came to ours or our neighbor's door either. Now instead of enjoying a meal from a decent restaurant, I have to spend hours getting my money back, the business is going to lose sales from me going forward, but it will encourage me to continue rarely eating.

Very bad experience! Was waiting for my food for 1.5 hrs only to know driver is having an issue with his car and that my order is canceled. The restaurant didn’t even call me to inform. It’s late and I cannot order from Elsewhere. Very sad.

Order food noticed driver was not in my area I called him and guess what? He doesn’t speak English and just mumbles about how he can’t speak English!!!! I then called 866-987-3744 customer service. Speak with Jeb to be placed on hold to hear I would be charged if I canceled order! Welp do I want cold food Or charged for delivery service that never took place. McDonald’s needs to cancel their Partnership with these people or get English speaking drivers!! And with all that ** guess what happened? No food no refund!! I basically paid someone wages today.

If at all possible, be very, very careful in using the Uber Eats app. Better yet, don't use the ubereats app at all and go to GrubHub or Doordash. My experience was so awful on my birthday and there is absolutely no place or no way to get a hold of customer service in order to correct something deceitful that Uber Eats does. I tried to order Red Lobster for my birthday. Once I had ordered it and I wasn't quite sure whether or not the order had gone through because there was no defining order button to push, suddenly an old order or some food that I had contemplated ordering from McDonald's popped up. I tried to delete that and it ended up ordering the McDonald's as well.

In short, This will literally be my last time ordering from Uber Eats. Absolutely horrific experience!! I ordered from an Indian restaurant at first. It never arrived. Then I try to reorder it, somehow something else gets ordered instead (something I never chose). I try to get help anyway possible. The support chat kept ending the chats with no resolution. Then I reordered once again, it takes so long to arrive. Felt absolutely helpless. Terrible experience.

Few weeks back I was in Chicago and was ordering food and didn't realize that app was picking up the last location which was San Antonio in my case, however without realizing I ordered the food, however as I saw the receipt it showed me San Antonio address for the hotel. Within next few seconds I immediately cancelled the ordered, however Uber charged me 85% of the order as they stated that, "The restaurant started preparing the food for you hence we need to charge the amount."

RE: my first and last Uber Eats experience. What a TERRIBLE experience. Such an unprofessional mess: what started as a seemingly straightforward process became nonsense pretty quickly! No drinks with my order and an ultimately incredibly convoluted process to get a full refund (initially, I was refunded an apparently random amount of money and had to spend an extended amount of time on the chat to sort that out).

Almost every time I've ordered in the last couple months I had items missing, the wrong order, or I straight up did not even get my order. Sad how often that's happened when it is literally their job to make sure you get the right order and everything you ordered.

Something I’ve noticed about Uber Eats is that they will change their expected delivery time to avoid paying the $5 Uber Bucks promised if they are late. I had a delivery promised for 10:15 pm and the time changed to 10:20. Then it soon changed to 10:30. At 10:27 it changed to 10:20 and my food arrived at 10:37 a full 22 minutes later than the original delivery time.

**** I spent $20 on a cheeseburger and fries, including a $4 tip for the driver. The driver showed up 10 minutes ago and gave me 2 orders of French fries and NO cheeseburger. After trying 2 times to talk to 2 different reps. (who are in the **), they could CARE LESS about me not getting the correct order. I tried nicely to explain the situation and they would NOT give me a credit on my account or ANYTHING. Do yourself a favor and go with a BETTER FOOD DELIVERY SERVICE. Never again! I think this is the WORST experience I have had in the 12 years I have been doing food orders. ****

I placed an order with a restaurant (front page restaurant) in the Bronx September 25, 2023 for 4 items. They notified me that they don’t have the items, so I asked them to substitute it. They couldn’t. I asked them to cancel my order then she told me, "We can’t on our end so you have to on your end." So I did.. I contacted Uber Eats about the issue and they charged me $37 cancellations for my order. I NEVER received my refund back from Uber Eats. This is not right for a company to take advantage of their customer like this. It was my first time ever canceling a order and I had to pay full amount for something I never received.

I ordered groceries on Uber Eats because I have a broken arm and it is hard to shop on my own. The uber eats driver took all my groceries out of the bag and left it on my WET porch FLOOR and then STOLE THE BAGS. (They were the blue Walmart bags) and I got it all on video. I went to complain on the app and they ENDED the chat on me without helping. They just said “rate the driver” and did not provide ANY help. I can’t find anywhere to leave a complaint and I had to carry my groceries in my house one by one because of my broken arm, my groceries were all gross and wet.

I placed an order on Uber Eats yesterday from Popeyes. The order didn't come for 2 hours and then when it finally did arrive it wasn't my order. Before I placed the order I called the restaurant and spoke with the manager. She said no problem she got it. When I saw that I had received the wrong order I immediately went to uber eats help and advised them. They said that my order was not eligible for a refund. I called their customer service number to speak with a person and was told the same thing so I requested a supervisor. The guy hung up on me. I called back and requested a supervisor again. I was told someone would call within 20 minutes.

I ordered scheduled delivery yesterday and the delivery person came with order from wrong restaurant. I said this is not from where I ordered. He said he will check with customer service and after sometime the order was cancelled saying the Delivery person could not contact me. When I reached out customer service, they said order is getting delayed and will have to wait for some more time. When contacted a little later, I was told order is cancelled and I will not even get refund for that. When I explained what happened, they were hesitant to listen and when asked to contact higher level, she said I will be contacted shortly after I disconnect and haven't received a call until this point of time. I have experienced this issue several times and it is a lesson to be away from them. They just take your money.

What’s the purpose of putting delivery instructions in your profile if they are not going to respect them. I clearly have please meet me at the door and hand me the food. In addition to my food I ordered an orange Fanta as well. Well the app said the driver is 1 min away. Well it said that for 5 mins. I just happen to go to the door to look out to see if they were out there and I saw my food sitting on the ground with ants around the bag. And the orange Fanta was clear… go figure. So I picked everything up and came in the house. The beverage to waste on my hand and it tasted like seltzer water.

It has been apparent that Uber Eats does not care about the delivery service they are providing or should I say NOT providing. In the last year, I have had driver's exchanged during a delivery. Overextended Delivery Times, Opened containers and missing items. There once was a high standard with the drivers and the restaurants and Uber Eats stood behind the delivery process. This is not the case today.

I deleted my Uber app and months later noticed that I was being charged for an undisclosed service beginning AFTER the time of me deleting the app. They told me that I was being charged for a service (Uber One) which I had never even heard of. I asked for proof. Nothing. They refused to refund me. Instead, they offered a portion and "assured" me that I would no longer be charged in the future before disconnecting the chat. I Had to just file a claim with my bank to get my money back.

The number one problem with this delivery service, is the lack of communication with the drivers and the fact that you can not reach anyone during an emergency or urgent matter. This is the worst customer service ever. I can't wait for a better delivery service to launch worldwide and be wayyyy better than Uber Cheats.

The experience with drivers has been awful for the past few months. Drivers have been taking orders, delivering partial or damaged orders, displaying shady behavior and all customer service can do is provide a refund or a credit. What is the point of using their services and or being an Uber 1 member if the service is TERRIBLE. This service is a waste. I would advise you to walk and get your order before using their services. It seems that no one is held accountable.

UBER EATS IS RIPPING US OFF!!!! I never write reviews but I just realized that Uber Eats is ripping people off and that’s just not okay. The economy is bad and people work their buts off to earn money. 
UBER EATS OVERCHARGES ON RESTAURANT ACTUAL PRICES SO WE ALL END UP PAYING MINIMUM $30 EXTRA WHEN ORDERING THROUGH UBER EATS.
I’m pretty sure a lot of people don’t realize they’re overpaying for food, I’m just going to get in my car and drive instead of using them ever again. Example: my total order with Uber eats was $80.00 and that’s without adding the tip for the driver yet, I called the restaurant to give me a total if I went to pick up the food and it was $49. I drove!

On Friday at 7:33 PM, I placed a delivery order on the Five Guys app with an estimated delivery time of 8:19 PM. However, the driver didn't arrive until 8:40 PM, which was not a concern for me. Yet, what followed became an issue, and it's disappointing that both Five Guys and Uber didn't treat the matter seriously, considering it could have been worse. It's important to note that I had chosen a no-contact delivery option when placing the order. Before the driver's arrival, I received a notification indicating his presence. I started watching him through my Ring camera. The driver exited his car and walked to the back driver's side door, quickly closing it. Due to the nighttime setting, visibility was limited, and I mistakenly thought he had my food, but it was his phone. He then approached my house, and I used the microphone feature to direct him to place the food on the bench.

App not working and overcharged 3 times. After calling them on a Saturday the person said, “Supervisors have other things to deal with.” Reason they never called me as promised. DELETE APP. NOT WORTH IT.

UberEats Customer "service" is farce. I'm travelling and I order food; they are charging me for the food I never received. They claim the food was 'left' somewhere 'Safe'. I walked all around the entry way to the building, no food. When I contact their online support, they cut and paste a legal sentence; basically, equivalent of 'Oh well' and 'too bad'! How far down the block do I need to walk to find their 'safe' place that they claim they've left the food? What is their definition of a safe place anyways? Police station? Fire Department? Simply under a streetlight?

I ordered from a local Thai restaurant back on 1/11/23. The total of the order was over $60. The driver either stole the food (most likely) or purposely left it in front of our apartment building instead of bringing it to the door 20 steps up from them. We have an apartment complex with over a 1000 residents so leaving something on the main sidewalk instead of bringing it to the door could only be done on purpose. Called customer service sent the picture the driver took on the sidewalk on the parking lot. They said the driver did all they could to find the apt.. They refused to refund so stole the money for food and the tip from me. BEWARE.

Ordered dinner from the local restaurant Nick the Greek few nights ago. The restaurant is literally 3 min away from me but I decided to rest and order instead. The restaurant and their food is always good, but this review is on Uber Eats. A $17.99 plate had cost me $32.56. I have the receipt. On top, Uber asked me to include additional tips. At first, I had put in 0 for tips but the lady was nice who dropped the food so I added $4 to the tip. Bunch of Service fee, Priority Delivery (to avoid getting cold food), Tax, CA Driver Benefits and Delivery Fee. And on top of that, tips! This is a shame. A $18 plate costs you above $36 including tips. Such a shame.

My mom passed and I've been cleaning her apt. I usually always use Doordash but the app was down. I used Uber Eats to send water to my home. I spent almost 40.00 and never got my stuff. Customer service told me it was my problem and even the picture they placed wasn't anything like mine. Don't ever use them. Stick with doordash.

I placed two orders. One was delivered. The second wasn’t and it was obvious there was a picture of the same single bag on both orders. They refused to refund me and said because the driver showed up, I accept responsibility. They said once delivered I accept responsibility. They completely missed the part that IT WAS NOT DELIVERED so

Uber never told me to update my old photo, they just deactivated me saying I wasn't me because I lost weight and dyed my hair red. They said I was sharing but of course, I was not. All they had to do was tell me I needed to update my photo. If not reactivated I will go to a lawyer for discrimination because I died my hair and I feel this is not okay.

I ordered an item from a convenience store. I was notified of an alternative choice being made by the shopper that I didn’t want so I canceled. Cancellation resulted in nothing delivered and a non-refundable 18-dollar fee for the “preparation” which was nothing since this was a packaged item from a store. This treatment is after paying for Uber one for over a year and regularly using the service and tipping well. I will never support or suggest anything branded Uber to anyone. Poor treatment of honest customers is how a business is ruined.

Had a few issues with them cancelling orders without any notice. Most recent one happened when I tried to check and see what was taking so long. Didn't get an answer, just cancelled my order. Tried to contact customer service and no help, no compensation for the lost time, no explanation why so I could avoid the issue in the future, nothing. They did tell me they wouldn't charge me for the cancelled order which was funny since if they didn't refund my payment that would be robbery. Anyway, don't use this service. There's better options out there.

So upon my delivery, Uber driver ** woman decides to eats some of my kid's shrimp and leave shells contaminated in our bag of food when followed behind her to ask why she storms off ignoring me. I contacted Uber Eats, all they can do is block her from delivering to me which does not solve the issue. She can do it to the next delivery. This company is careless and we are the ones losing out on money and can’t eat our food due to these safety matter. I’m beyond Angry and I will never do business with this company again. Something need to be done to this company and their drivers.

Uber Eats is a fraudulent company. They offer promo codes directly in your account that DO NOT WORK. It's a scam to get you to purchase them. They bill you the full amount later. There is no promo. Also your food might not arrive and if that happens you do not receive a refund. They said the account is not eligible for one. Several times they did not deliver the food. Told me once they could not reach the driver. Another time the driver took the food back and when I reordered it brought me back the same cold food. Awful service. They also delivered the food to the wrong house. There is absolutely nothing positive to say about this fraudulent coming. There should be a class action suit against them for stealing from people. I will never use them again.

I have been using Uber Eats for years and been very satisfied. The past couple of orders have been delivered by bicycle. As you can imagine, the food is cold and upside down when delivered. Uber Eats will credit you back, however your order is not remade. There should be an option for delivery by car, even if it is an upcharge.

Uber Eats charging too much fee even you are a member of Uber eats and pay their membership, they charging me a service fee and delivery fee and it’s almost $20.00 for the fee and it’s not right with me being a member and paying membership. I want to give zero star to Uber Eats, I am very disappointed, frustrated and unhappy customer.

It either takes ridiculously long or gets cancelled. Awful customer service, today my order was spilled 2 minutes before delivery, ridiculous. Last week it took 1 1/2 hours for delivery, also ridiculous, do better.

Uber Eats places a massive upcharge on items you order through them. Try Doordash, GrubHub, or ordering from the places directly. Because I was delivered incorrect items, the delivery driver told me that I could get a refund or credit from Uber Eats. I was in touch with the driver about alternative items while he was in the process of getting the items. He still got incorrect items.

It's an apt complex easy to find. They don't listen and Uber Eats doesn't care. Goodbye for good this time! Both drivers argued and was rude. I will have to go back to Doordash. Their fees are higher but at least they know what they're doing.

My grandson ordered Burger King from Uber Eats. Delivery person rides a bike and it is raining so instead of rejecting the order, she takes it. 30 minutes later informs him that she is not going to deliver. No way to contact Uber eats to get money back, order was $23 and they want a $23 cancellation fee. For what???? They are a scam. Even their car service sucks. You can never access their app and they cost more than Lyft which is a much better option.

Someone else's order was delivered to me instead of mine (photos show I received Bonchon yet I ordered Hawkers), yet they refuse to refund even though I have proof via my photos as well as the photo that their own (Uber) driver provided when leaving the food, showing the name of the restaurant and I have the receipt photo showing the other customer's name. They say because I had "significant" refunds. Those "significant" refunds were for my previous TWO orders which had to be refunded because of their or the restaurant's mess up, in all my history between Uber and Postmates. Those orders deserved a refund, and this one most certainly does since I never received my food that I ordered and have UNDENIABLE proof I received the wrong order.

Two inaccurate orders in one week and customer service would not help to resolve. The first was due to a glitch in the UBER EATS system. Received a message that my first order could not be processed. After multiple attempts, I moved on to a different restaurant and was able to confirm order. I received both orders (exact same items in both) and was charged for both. Customer service could not care less. I was actually told they have experienced this type of glitch before but would not help.

I canceled this order 2 minutes after I placed it. It said I could since it had not began and no driver assigned! It did not say I would be charged anyway. It also said I needed to give the driver my pin # before I cancelled it with its permission....I even refreshed the app to make sure no order was ongoing! It was empty, blank and ready for me to order!! Now it says it was delivered.. I spoke with no one. I gave no one my pin # and I received no food because Uber Eats app said it had been cancelled before it had been accepted!!!!

Uber Eats is notorious for horrible delivery people who feel that deserve and are entitled to the highest possible tip and they could care less about service. Missing food, never received orders, very very long delivery times and even preset Arrival times that will randomly double cause the driver picks up another order. If you try to use the app to get customer service they will literally lie, mislead, use false info to try and justify why you received such a horrible service and instead of saving a customer who spends thousands they will tell you to kick rocks over $1.34 and could care less if you order again. This is coming from someone who spends over 1000 a month on Uber rides… their delivery service is more of a scam than anything. Save yourself the frustration.

Placed an order with Uber Eats on Sunday May 28th, 2023 for Sushi. Then, placed an order with Uber Eats on Friday June 9th, 2023 for Pizza. The system glitched and the previous sushi order was placed again. The sushi was never received. We never wanted sushi. We were trying to order a pizza. Tried to cancel the order and was assessed a $48.89 cancellation fee. Contacted the merchant (Uber Eats) who was absolutely no help on Sunday June 11th, 2023. We feel we should not be charged for food we never received nor wanted due to a glitch in the Uber Eats system.

Absolutely horrible service. The driver was in our neighborhood. Literally one minute away. Order was cancelled. This was not the first time but it will be the last. Customer service is a total joke. Just save yourself the trouble and use another service.

Placed order on restaurant website at a schedule time but it swtiched to Uber and instead changed time on me. Telephoned restaurant to cancel within minutes and contacted Uber within minutes but was charged in full never having received my order. If I wanted to order again I have to pay in full!!!

They do fraudulent activity. I got someone else's order, even had receipt showing I got the wrong order and they refused to refund me. I ordered 2 entrees and got 1 entree that wasn't even mine. I paid $48 for the 2 meals and didn't even get 2 meals, only 1 that wasn't even what I ordered. DO NOT ORDER FROM THEM, THEY STEAL YOUR MONEY!!!! They do not deserve even a 1 star rating but unfortunately there's no zero star option.

I paid extra for expedited delivery and when I saw my driver make extra stops before mine I asked him why. His answer was that he has Door Dash deliveries! When I asked for a refund for the priority delivery, they refused. Never will I order from them again!

Updated on 07/13/2023: So after multiple emails to Uber Eats support, the company has the nerve to call me with no resolve. The individual who called me was rude, kept cutting me off and had zero resolve in the end! Uber Eats won’t ever get my business and I will continue to fight this simply because it’s the right thing to do. I paid for food and service, in which I received neither of the two. In addition to not resolving the matter by fully refunding my card, they disgracefully decide to call me with no resolve which ultimately feels like a form of harassment. Now I will head over to all site reviews to let everyone know what a dishonest, bunch of scammers Uber Eats are.

I was at work and was hungry. Decided to order food. The company delayed my order. I viewed where the driver was located and he was never moving en route to the store. I guess he was killing time considering he had until 3am but that's rude to make customers wait longer than they have to. I decided to cancel the order. They charged me more for the cancelation than the actual cost of the food itself. Just tell the drivers to either communicate or cancel orders that they are not prepared to deliver.

I ordered food, they kept changing the delivery driver so I cancelled. I was charged for the cancellation as they said the merchant had already prepared the order. So I said I would take it if they could deliver, they said that could not happen and I would have to pay. I called the merchant and they confirmed the order had in fact been given to an Uber driver, so that means he stole it. I cannot get Ubereats to comprehend this.

I ordered an Uber and the cost estimate was for about $22. It did add a note saying an extra charge during surges could be added but did not say how much. When I got the bill a $33 surcharge was added on top of the $22 estimate - THAT IS A 150% ADD! That is completely deceptive pricing and an outrageous practice. If they are going to add a surcharge they need to add it upfront and tell me it’s $55, not $22. Don’t use Uber if you can avoid them.