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Uber Eats

Uber Eats

 2.8/5 (136 ratings)
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About Uber Eats

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Uber Eats is a food delivery service from Uber, the popular rideshare app. With Uber Eats, customers use a website or app to order food from a choice of hundreds of restaurants and have it delivered directly to their door for a small fee. Many popular restaurants work with the company.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
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  • 1 stars

Pros

  • Customizable delivery options
  • Easy way to try new restaurants
  • Brings food to your door

Cons

  • Multiple fees

Bottom Line

Uber Eats is a popular food delivery service that lets you order from participating local restaurants, including those that don’t offer in-house delivery services.

How does Uber Eats work?

Uber Eats lets you order food from your favorite restaurants and have it delivered to your door, even if the restaurant does not traditionally offer a delivery option. Hundreds of restaurants across the country have partnered with Uber Eats, and you can browse the company’s website for participating restaurants. Uber Eats works in three steps:

1. Browse the Uber Eats app

If you’re not sure what you’re in the mood for, use the browse feature on the app or website to scroll through participating restaurants. You can see your options by putting in the address where you want the food delivered. The website breaks down participating restaurants by category, the type of meal (breakfast, brunch, lunch, dinner, dessert) and whether the restaurant has any special offers. You can browse national chain restaurants, local eateries, coffee shops and grocery stores.

The delivery fee, service area and expected wait time for each restaurant are listed upfront.

2. Place your Uber Eats order

Once you choose a restaurant, you can browse the menu, add what you want to your cart and proceed to checkout. You can leave instructions for the delivery driver (such as a gate code or where to leave the food) and make a note if you need additional items, such as straws or utensils. On the delivery page, you can:

  • Place the order now or schedule a future delivery
  • Specify where you want the order dropped off
  • Add a payment method
  • See your total cost, including delivery and service fees

Group orders

Uber Eats has a group order option for those ordering food for many people. This option lets you send a link to everyone ordering so they can individually add their items to the cart. Once everyone has placed their order, you can pay for it all at once.

3. Track your Uber Eats order

Uber Eats’ website and app allow you to track your order in real time. Once you place your order, you can see when your order leaves the restaurant and track the driver’s location until they arrive.

Uber Eats cost and fees

Uber Eats makes it simple to enjoy your favorite meals at home, but you pay for the convenience. The menu prices are occasionally higher — it’s not uncommon to see a meal listed for $7.99 on the restaurant's website or in-house menu and then see it listed for $9.99 or more on Uber Eats. This inflation on menu prices is not consistent across the board, but it does occur. Other fees include:

  • Delivery fees vary by restaurant and are listed upfront during the ordering process. These fees range from $1 to $5.
  • A service fee of 15% of your total order price. This fee is not charged when you order from a restaurant that handles its own deliveries.
  • A fee for small orders. This varies by city and restaurant. You can avoid this fee by adding more items.

Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies lose money when customers use Uber Eats. If you are trying to support local businesses, it may be more cost-effective for you (and the restaurant) to order directly to avoid these extra charges.

Uber Eats FAQ

Do you tip Uber Eats drivers?
Tips are not required, but the drivers appreciate them. Uber Eats drivers are independent contractors who make a small hourly wage but do not receive benefits or compensation for gas, mileage, tolls or vehicle maintenance. If the driver gets your food to you promptly, you should tip them.
Will my courier bring the meal to my door or inside my office?
When you order, you can specify whether you want your food brought to your door or front gate. You can also request the driver to meet you at the curb. Drivers may leave your food at the front desk of your office or apartment building, but they won’t bring it directly into your home, office or apartment. Most drivers will meet you at the front door of your home or office.
What if Uber Eats takes too long?
If your order is taking longer than expected, it's usually because the restaurant is taking more time to make your order. You can track your order and even contact the driver to get updates on delivery times. If you’re unhappy with the delivery time, you can request a refund. According to the website, if your driver arrived, attempted to contact you and could not deliver the order, you are charged for the order and won’t receive a refund.
Why am I paying a fee for busy areas?
Drivers must navigate traffic, long lines and other external problems in busy areas, so Uber Eats charges an increased fee in these locations. You may also see increased delivery fees if there are many drivers in a specific area.

Is Uber Eats good?

Uber Eats is a great way to try new restaurants without leaving the comfort of your home. The service is a convenient way to enjoy local food, but the costs do add up. Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies make less profit when they use this service. We think Uber Eats is a great option for trying new restaurants, but the delivery charges can quickly make eating out more expensive.

Uber Eats Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 17, 2021

I’ve been online today with a Halle B. I explain to her the situation with the food not being safe. It smelled bad and then I was missing another meal. She stated she will refund me $18.80 but what she also did was double charge me $18.80 because my card had an overdraft of $37. When I called the bank they told me that at 11:49 today I was double charged. When I reached out to them they kept telling me that they were refunding me the $18.80. But they weren’t listening to me as I told them they charged me twice for the same food. They need to refund me my $37 not $18:80 because you’re not doing me any favors by giving me back what I didn’t receive but then to take extra money to make it look like you’re giving me a refund.

As I’m reading into these reviews I noticed there were other people who had the same issues but I’m not sure if they’ve gotten resolved because it looks like this is where they come to place the complaint. Says customer service isn’t truly helping. Someone please explain to me how is it possible. That I take time off from the kitchen and decide to order food through corporate that should really help us get our food handed to us in perfect handoff with nothing missing with food not being old or just pay attention to the order and not get charged twice. I’ve been fair. I tip besides the business taking drives fee for delivery. I expect to be treated with the same respect..

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Rated with 1 star
Verified Reviewer
Original review: Oct. 12, 2021

First it's actually 0 stars. I order my food from a restaurant that is only 10 mins away. They gave me a 45min window that I was ok with. But after waiting a hour and a half I called the store and was told, "No one came to pick up your order." They also said Uber Eats is always late picking up food. So I decided to go pick up my food myself. When I arrived to the store the owner apologized and told me never to use Uber Eats. They are bad business and DoorDash is great! So after getting my food finally I went through the run around with uber eats CS line and was told a specialist will handle my order and email me the details. It's been 4 days. I haven't saw or heard anything. I pretty much paid them to pick up my own food! WORST COMPANY EVER for food delivery.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2021

    On multiple occasions after I have placed an order to a restaurant with Uber Eats, and after waiting the entire time for when the food should be delivered, I get a cancellation notice. One time for no drivers available, most recent time today on Oct 9th, 2021 for unclear reason, the driver delivered to someone else! I am finally done with Uber Eats! I am canceling my account! In fact I hold stock in Uber! I will sell that at the most optimal time possible! I will cancel my Uber account as well! So long Uber!

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 5, 2021

    Hello, I've recently placed an order through Uber Eats and Then I canceled my order. My order was an expensive order so working in customer service you know you have to give the system and the bank time to process my refund right so I message Uber Eats customer support just to be told "Oh well. Better luck next time." And it isn't right. I'll never order from the app again until some changes are made. Uber Eats is overpriced and they don't value their customers.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 2, 2021

    10/01/01 5pm pickup from Ft. Worth, TX. Jacksboro Hwy & River Oaks Blvd. When delivered I was sitting on couch looking out on porch, I saw a small child that tripped and got up and ran off, the drinks had been spilled and food smashed, by the time I got up to see her getting in a car with female driver who sent her child to do her job, I was concerned about the child not drinks or food, no option for any info on driver and impossible to call Uber Eats or file complaint. To me this was putting her child in danger doing her job. Driver needs to be fired.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 29, 2021

    I placed an order on 9-26-21. I hadn't ordered for a year and afterward I remembered why. They sent me a $20 off coupon on any order of $35+. I placed my order and the next day they added extra charges including a tip of $11.36 for an order that I had placed a YEAR ago! They called it an updated invoice and thanked me. I contacted them but no response and there is no way to delete the charge. I will NEVER order from UberEats again!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2021

    I have used UberEats to order take-out from Filiberto's Mexican food. I have ordered the same thing twice; And in neither case did they follow instructions, In both cases, they covered the item with something I am allergic to so I was unable to eat the meal. I contacted UberEats and they never replied! I will not be using either service again. UberEats terrible customer service GrubHub, much better! Filiberto's does not read instructions in a location with a lot of decent choices, chose an alternative restaurant.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 19, 2021

    I will resume my story and experience with this Uber Eats as a driver, the worst ever. Thanks God, I was smart enough to don’t waste my time, gas, miles and myself with this scammers' mafia. They steal people’s money with a lot of bla bla bla, that is disrespectful to people. I gave this garbage stealers a try after I heard so bad about them regarding payments. My only 5 or 6 deliveries I did with Uber Eats, were a disaster. We received an offer on our phones and we accept it if we want to with the expectation to be paid in full after the delivery.

    My first two were confusing since I was not used to the app. I didn’t want to make any mistake and I wanted to get to the customer the sooner as possible. I tried to contact customer service since they say that they have a phone one. No one attend your needs. It doesn’t exist. It’s all a scam to get people’s money or at least the more they can. They offer a chatting that it’s not even live with people that seems to be I’m in another country. You can have an emergency with an order and nobody is going to assist you until next day or days later with a stupid work of word that doesn’t solve anything.

    I did 3 deliveries and last ones and they stole 3 dollars from my payment and whoever is sending emails or chats that never is in real time with me, I vent that my payments is good due my estimate time and customer tips and all those lies. Who is going to believe that someone is going to tip after they ate their food and went to sleep? People generally tip in the Beginning when they place the orders or they just don’t tip. I get that This Uber Eats still has people that believe in them because people needs the extra income. To me they are a mafia of liars that I don’t know how still they are allowed to make money out of people. All my 5 or 6 deliveries with them, I’ve always had to claim my full payment. I’m done with that garbage of stealers and I hope they go out of business soon.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2021

    The food paper bag that was delivered to me was tampered with. The seal was broken. The boxes inside could very easily have been opened and the food inside accessed. I don't see any reason why the seal was torn open before delivery. Can someone please explain?

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 2, 2021

    I place an order for dinner on Uber Eats. All seemed well. Delivery was supposed to be within 50 minutes. After it's already late, I log in to try to find out how far away it was, and with some difficulty found the order had been cancelled 10 minutes after I placed it. OK, maybe the restaurant did, maybe they couldn't find a delivery driver, whatever. BUT I WAS NEVER NOTIFIED. Here my family is waiting for a meal that is never going to arrive, no email, no text, no phone call. Worst customer service I've ever experienced from a delivery company, and I'll not ever try to use them again. There are other choices out there!

    3 people found this review helpful
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    Uber Eats Company Information

    Company Name:
    Uber Eats
    Website:
    www.ubereats.com