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Uber Eats Reviews

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About Uber Eats

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Uber Eats is a food delivery service from Uber, the popular rideshare app. With Uber Eats, customers use a website or app to order food from a choice of hundreds of restaurants and have it delivered directly to their door for a small fee. Many popular restaurants work with the company.

Pros
  • Customizable delivery options
  • Easy way to try new restaurants
  • Brings food to your door
Cons
  • Multiple fees

How does Uber Eats work?

Uber Eats lets you order food from your favorite restaurants and have it delivered to your door, even if the restaurant does not traditionally offer a delivery option. Hundreds of restaurants across the country have partnered with Uber Eats, and you can browse the company’s website for participating restaurants. Uber Eats works in three steps:

1. Browse the Uber Eats app

If you’re not sure what you’re in the mood for, use the browse feature on the app or website to scroll through participating restaurants. You can see your options by putting in the address where you want the food delivered. The website breaks down participating restaurants by category, the type of meal (breakfast, brunch, lunch, dinner, dessert) and whether the restaurant has any special offers. You can browse national chain restaurants, local eateries, coffee shops and grocery stores.

The delivery fee, service area and expected wait time for each restaurant are listed upfront.

2. Place your Uber Eats order

Once you choose a restaurant, you can browse the menu, add what you want to your cart and proceed to checkout. You can leave instructions for the delivery driver (such as a gate code or where to leave the food) and make a note if you need additional items, such as straws or utensils. On the delivery page, you can:

  • Place the order now or schedule a future delivery
  • Specify where you want the order dropped off
  • Add a payment method
  • See your total cost, including delivery and service fees

Group orders

Uber Eats has a group order option for those ordering food for many people. This option lets you send a link to everyone ordering so they can individually add their items to the cart. Once everyone has placed their order, you can pay for it all at once.

3. Track your Uber Eats order

Uber Eats’ website and app allow you to track your order in real time. Once you place your order, you can see when your order leaves the restaurant and track the driver’s location until they arrive.

Uber Eats cost and fees

Uber Eats makes it simple to enjoy your favorite meals at home, but you pay for the convenience. The menu prices are occasionally higher — it’s not uncommon to see a meal listed for $7.99 on the restaurant's website or in-house menu and then see it listed for $9.99 or more on Uber Eats. This inflation on menu prices is not consistent across the board, but it does occur. Other fees include:

  • Delivery fees vary by restaurant and are listed upfront during the ordering process. These fees range from $1 to $5.
  • A service fee of 15% of your total order price. This fee is not charged when you order from a restaurant that handles its own deliveries.
  • A fee for small orders. This varies by city and restaurant. You can avoid this fee by adding more items.

Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies lose money when customers use Uber Eats. If you are trying to support local businesses, it may be more cost-effective for you (and the restaurant) to order directly to avoid these extra charges.

Uber Eats FAQ

Do you tip Uber Eats drivers?
Tips are not required, but the drivers appreciate them. Uber Eats drivers are independent contractors who make a small hourly wage but do not receive benefits or compensation for gas, mileage, tolls or vehicle maintenance. If the driver gets your food to you promptly, you should tip them.
Will my courier bring the meal to my door or inside my office?
When you order, you can specify whether you want your food brought to your door or front gate. You can also request the driver to meet you at the curb. Drivers may leave your food at the front desk of your office or apartment building, but they won’t bring it directly into your home, office or apartment. Most drivers will meet you at the front door of your home or office.
What if Uber Eats takes too long?
If your order is taking longer than expected, it's usually because the restaurant is taking more time to make your order. You can track your order and even contact the driver to get updates on delivery times. If you’re unhappy with the delivery time, you can request a refund. According to the website, if your driver arrived, attempted to contact you and could not deliver the order, you are charged for the order and won’t receive a refund.
Why am I paying a fee for busy areas?
Drivers must navigate traffic, long lines and other external problems in busy areas, so Uber Eats charges an increased fee in these locations. You may also see increased delivery fees if there are many drivers in a specific area.

Is Uber Eats good?

Uber Eats is a great way to try new restaurants without leaving the comfort of your home. The service is a convenient way to enjoy local food, but the costs do add up. Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies make less profit when they use this service. We think Uber Eats is a great option for trying new restaurants, but the delivery charges can quickly make eating out more expensive.

Uber Eats Reviews

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    Page 1 Reviews 0 - 10
    Punctuality & Speed

    Reviewed April 23, 2025

    I was so hoping my experience would be different this time. It wasn’t. My food was not kept in a temperature controlled packaging. It was stone cold when it finally arrived. I object to multiple deliveries leaving for delivery at the same time. The results are cold food when they also don’t provide temperature control. I could see by the GPS the driver was way out of the neighborhood where I reside and the restaurant. It made no sense. Sadly I will never use the service again.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 18, 2025

    Garbage Experience. Don’t Waste Your Money. Uber Eats let me place an order from a store that was already closed — then charged me for it anyway. I showed up to pick it up, and the staff told me they were closed and nothing was going to be made. They literally told me to cancel the order. I followed their instructions, did everything right — and Uber still kept my money. Their support team sent a lazy copy-paste response saying the order was “accepted” so there’s nothing they can do. No refund. No credit. Just a total waste of time and money. This app is a joke. If you want to gamble with your money and get punished for their system errors, go ahead and use Uber Eats. Otherwise, save yourself the headache and go with literally anyone else.

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      Staff

      Reviewed April 17, 2025

      I placed a drink order online at Uber Eats app. After clicking submit, I noticed that the address is incorrect so I tried to cancel the order so I can place another one. I chatted with an agent and canceled my order charging me a fee for the full amount of the order. The notice of charging me the full fee came up after the order was canceled. Then I said not to cancel if they are charging me anyways, they said NO because there is no way for them to order re delivery. They ended my chat without offering options. They robbed me of my money and did not get my order either. I WILL NEVER USE THEM AGAIN!

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      Verified purchase

      Reviewed April 17, 2025

      It’s always something and the "customer service” is just a form of torture with no resolution. The food doesn’t show up or it’s wrong and they just pass you off in in circles hoping you’ll give up on resolving the issue.

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      Verified purchase

      Reviewed April 10, 2025

      I ordered two pizzas and a salad through Uber Eats, and I’m extremely disappointed with the experience. Uber has clearly intentionally changed the checkout process to hide the full total until after you pay. Just seconds after I confirmed the order with Apple Pay, the total came out to $95—far more than expected due to excessive hidden fees. I immediately canceled the order, not even a full minute later, but Uber still charged me $75, claiming the restaurant had already started preparing the food.

      That’s simply not true. The order was placed at 8:47 PM, and the restaurant closes at 9:00 PM. There’s no way the kitchen began making the food in under a minute, especially that close to closing time. Uber’s practices here are deceptive, misleading, and exploitative. Customers should be fully aware of what they're being charged before committing to a payment—not after. Be cautious when ordering from Uber Eats, especially if you’re considering canceling due to their astronomical hidden fees.

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      Customer ServiceSales & MarketingPrice

      Reviewed April 1, 2025

      We use(d) Uber Eats to order at Costco. The prices you think you are paying for each item in your cart will be marked up $1-$2 extra, without you knowing. There is also the "service fee" and "delivery fee," already stated. Customer service says, "sorry" not sorry. When asked how to know about these added costs to each item before I buy them, they cannot tell me. It's a huge SCAM! For example, you think you are paying the original listed price of $26.14 for your salmon but your final digital receipt says it is $29.46 AFTER you already paid for it. There is no way to know how much per item they will add until after delivery. They tried to blame the delivery guy as well. Watch out!

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      Customer ServicePunctuality & Speed

      Reviewed March 31, 2025

      Zero stars. I placed order under the Restaurant Tab of my Instacart- Powered by Uber Eats. Buy One Get One Free Pizza deal. The app did not make it clear that my free pizza was ordered. I paid over $55 dollars for ONE LARGE PIZZA. INSANE! It took half an hour to even find the contact section (after going in circles) for the rep to tell me there would be NO REFUND or partial refund. STAY AWAY FROM UBER EATS!!! I have had awesome customer service with GrubHub and Door Dash and NEVER EVER had such issues. I always had superior help with any issues. Quickly credited. UBER EATS is EPIC FAIL.

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      Verified purchase
      Staff

      Reviewed March 28, 2025

      I ordered items from a nearby supermarket. The wrong item was sent. The driver took the wrong items back but never returned. Uber Eats told me I do not qualify for a refund (although I don't have the item. I don't even have the item they delivered in error). So I am out the money I paid, have received NOTHING, and Uber Eats will NOT refund me. In legal circles this is called theft.

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      Customer ServiceOnline & AppStaff

      Reviewed March 18, 2025

      I placed an order through Uber Eats for food delivery. I had made a mistake in the order that involved a food allergy, so I immediately requested to cancel the order through the app. Then I was told, AFTER canceling, that I would be charged the full amount for the food, $70.36. I contacted support through the app to let them know it was a mistaken order. I was not given the option to reinstate the order, nor was I given any possibility of even a partial refund. The customer service agent over the app wrote: "You were charged a cancellation fee because it was canceled after the restaurant had already started to prepare it." I then called the restaurant to confirm if this were the case, because if so, I wanted the food that I was already paying for.

      I was told they had not started preparing my order, that they were not able to reinstate the order on their end, AND that they had not received any payment from Uber Eats to compensate them for their time. I tried customer service over the app, which responded with the same stock answers as before, leading me to conclude it was a bot. I then called Uber Eats customer support, thinking there was an error in their system. I was told that their cancellation policy is to charge in full if an order has been "accepted" (not what I was told in the app). They were unwilling to reinstate the order or refund the order and assured me the restaurant would be paid the full cancellation fee of $70.36. I followed up with the restaurant owner and was told they were not paid anything.

      This feels like clear customer fraud. There was no way to reverse a mistaken order; I was not warned that I would be charged the full amount if it were cancelled, and once cancelled, there was no way to un-cancel and reinstate. Furthermore, the restaurant did not receive the $70.36 as says. I would like Uber investigated for fraudulently cheating customers through this inconsistent, unfair, and misleading cancellation policy.

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      Customer Service

      Reviewed March 13, 2025

      Following surgery, we received an Uber Eats gift card, with the receipt for activation confirmation. It says invalid gift code, after numerous attempts. There is no contact number. The Kenya phone number doesn’t work, and the online chat redirects you to an unfound 404 code. They leave no options to contact them, which is sad when a friend wanted to ensure we had a meal delivered.

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      Uber Eats Company Information

      Company Name:
      Uber Eats
      Website:
      www.ubereats.com