Uber Eats Reviews

I am extremely disappointed with Uber Eats. My food order was $17.49, the delivery fee was $6.45, and my tip was $3.00. Based on these amounts, my total should have been $26.94, yet I was charged $43.49 — an unexplained difference of $16.55. What makes this experience even worse is Uber's complete failure to address my concern. I have gone back and forth with Uber Help multiple times, but I have received neither a satisfactory explanation nor a reasonable solution. My concern has essentially been ignored. Customers should not have to fight repeatedly just to get an explanation for unexpected charges. Transparent pricing and responsive customer service are basic expectations, not special favors.

Asha the Uber agent was terrible! She was unprofessional and rude! The Uber system made a mistake on my order. It clearly states, “Buy one cheeseburger and get the other one free. I placed two orders. When we picked up the order it was only two burgers. I asked Asha if she could rectify the situation. However, Asha gave me a hard time resolving my issue. I asked her if she could cancel the order and redo the same order but correctly, but she refused! When she was tired of speaking with me she just ended the live chat… I didn’t say anything wrong nor was I disrespectful.. Uber refused to give me back my money even though their system made the error. This was the worst! Uber Eats is the worst.

Uber Eats wouldn't give me back my $ 24.95. Pizza was greasy. Sausage fell off. Never using Uber Eats again in San Antonio, Texas 78221. Horrible customer Service.

I placed an order with Uber Eats for Domino's, realized they had the wrong address and instantly cancelled to correct address. Got in touch with Uber Eats customer service, I was initially told I would receive my full refund but will takes 3-5 days. I complained about why will it take so long when I instantly cancelled and then the got rude and kept ending the chat and told me I now will not be getting any refund. They claimed the store started my order, I personally called the store and talked to the manager and told that a lie, they never started my order at all. They customer service was extremely rude and kept ending chat and the last time refused to get back on chat! Please do not use Uber Eats! Horrible company and even worse customer service, they will take to your money like scammers!

I ordered two cans of Diet Coke, but I was only refunded for one. I have contacted support multiple times to explain this, yet my messages have not been properly addressed. At this point, the issue is no longer about the small amount of money involved. It is about the quality of service and the way customer concerns are handled. Unfortunately, this is not the first time I have experienced problems with my Uber Eats orders, and I am extremely disappointed with the lack of proper resolution. I do not even want the partial refund anymore. I have decided to uninstall the Uber Eats app and stop using the service altogether.

Uber Eats are ripoff artists. Don't ever claim non-delivery or stuff is missing from your order. My order, a bottle of tequila, was never delivered. They have to take a picture of your driver's license in order to deliver, and if they did it was not me. You cannot contact them directly. Their website will tell you to comment about a past order and then the order is not even listed!! They will pretend to answer your complaint, tell you they'll get back to you and you never hear from them again. Don't waste your time. Go directly to your bank or credit card to get your money back.....

Ordered my food, never made it to my house. 2 days I can’t talk to customer service. They took my money no refund, no one to talk to. Real thieves

Uber Eats is by far the worst value and most misleading service I have ever experienced in my lifetime. Extra fees and flat out lying about the true cost. You only see the total cost after one hits purchase. I am surprised it is even legal. Shame on Uber corporation for engaging in such a practice.

Very disappointing customer service. I was repeatedly disconnected while trying to resolve a simple issue and spent well over an hour going back and forth with different representatives. I finally reached a supervisor, but even after multiple long waits, my issue was still not resolved and was simply transferred again. The entire experience felt dismissive and disrespectful of my time. I expected much better from Uber Eats.

They are just like DoorDash money hungry when you get the wrong order or any complaint they say, "Well we can't do anything." Grubhub is the best food ordering app I can't order Uber Eats anymore. I'm disgusted

I purchase food from Chili's restaurant. It was a cajun chicken with shrimp and pasta meal. The driver from Uber Eats left my food sitting somewhere at my work and I had to go search for my food. When I found the food, it was cold, no pasta in the dish, just grill chicken and shrimp and I order an extra amount of shrimp for $12 extra dollars and did not get that. It took me 5 days to get a response from the so call team that would handle my request for a refund, just for them to reach back out to me and say that I can not get a refund. I will never use Uber eats again, nor will I order from chili's restaurant. I paid $46.00 for something I could not even eat.

Unprofessional is an understatement. They continue to not give refunds for mistakes the driver or restaurant makes, and never transfer you to a supervisor when asked. At this point they are robbing you (as if they didn't already charge enough). I had recently placed an order and I never use the tip button because I learned that the company will pay the tip amount to the driver if the customer doesn't. I got an email that I paid over $6 for a tip and immediately reached out. They were so rude, didn't even ask what happened and refused to transfer me. How are we supposed to trust a company if they can just take your money like that?

After finding food contamination in my delivery. Chucked the rest of the food. Took photos. Had to fish to get to the ticket service cause chat apparently didn't work. Submitted ticket complaint. Days after I returned from my work trip I finally get something, follow up with photos. Told I wasn't eligible. They couldn't verify even though the information was on the reciept with the photo of the hair over 2in long. Followed up with another ticket. Denied again and given a article to read on food safety practices and how they'll "reach out to the resturant".. I didn't ask for a brochure. I WANT MY MONEY BACK.

They are absolutely the worst. Please go to any other delivery service app. Every time I place the order, there’s something wrong with the order and when I asked for a refund, they have an issue even with photographic evidence. Secondly, I placed the order to which one of their delivery drivers never delivered it so they kept sending different couriers. I was on my lunch break and never received my food, and Uber Eats canceled my order. They did not accommodate me for the inconvenience and their staff was very rude. Specifically, someone named Shariff. I pay for Uber Eats membership monthly and to be treated like that is a slap in the face and a disgrace. I have canceled my membership and account with them and will not ever order from them again. Sticking with DoorDash.

I'm asking for help and they keep giving me more numbers to call and nothing is resolved yet.

Wasted an hour, no credit, meal cancelled, game day ruined

I ordered and paid for a large order. The delivery driver did not speak English. He left my order at the wrong place and Uber Eats refuses to give me a refund. AVOID UBER EATS. IT IS A SCAM!!!!

They had a guy working for them. He was nice, polite and always on time. He's delivered to us many of times then he stopped showing up. See him at the store and he said Uber changed their policy and he had a background from 20 yrs ago so they let him go. The new one we get to deliver are nasty dirty looking. Sores on their face. Makes my family not wanting their food anymore. BRING BACK THE OLD DRIVER.

Today we had an incident where an Uber Eats driver picked up the completely wrong order. The customer called us directly, so we immediately stepped up: we logged into the app, requested a new driver, and completely remade the customer’s food from scratch out of our own pocket to make things right. Right after, I called Uber Eats support to request a reimbursement for the remade order since we essentially had to produce it twice through no fault of our own. Their response? Because there is only one order number in their system, they refused to offer any compensation or reimbursement.

I received 5 deliveries (3 from Stop & Shop and 2 from Walmart) that I NEVER ORDERED. Now My next door neighbor received a package with the Uber Eats label, which I recognized, that he NEVER ORDERED. The app for the driver is wrong. I think my problem has been corrected. My neighbor's house number is the same as mine except mine ends in an "A" and his in a "B." The people who originally ordered these items are probably as upset as my neighbor and I. You can't easily contact anyone at Uber Eats. (We are both not users of Uber Eats and now never will.)

Uber Eats basically steals from their customers. Every single time I place an order, I don't get my drinks and they won't refund me. This is theft!!! You can chat with customer service who just dumps your chat or basically hangs up on you. They enticed me back with 3 months for 3.00. Yesterday I spent 25.00 but only got 12.00 of what I ordered. The rest was missing or wrong items. They eventually refunded me for 1/2 of the wrong items and that's it. I cancelled my account but this is theft. They need to be shut down.

If items are missing, and you contact Uber Eats, they tell you that your order is not eligible for refund and you end up going in a circle until you give up. Be prepared! Your order may not be what you ordered, and it may be entirely the wrong order. I might suggest filing a complaint with your credit card company. At least then, they have to respond. Just make sure that you take a picture and save it on your phone. If you take a picture within the app, it is not saved, and only Uber can review it. The American Express app line is people who work for Uber. They cannot do anything for you other than tell you they’re going to refer to a support team. This has happened too many times. There is no resolution to any complaint that I have filed recently.

I received an Uber Eats gift card from my coworkers because my 95-year-old mother went into a nursing home and I was overwhelmed with taking care of her. I so appreciated their generosity. I went to redeem the gift card, but Uber Eats made it so difficult to use that I simply gave up. The barriers they put in place to prevent my using the gift card only increased the turmoil I was experiencing. It was a gift card: why did I need to reveal personally identifiable information about myself, including credit card data? Why was that necessary, unless the corporation was planning on selling my information? I only wanted to get a pizza. Now the generosity of my coworkers will go into the coffers of Uber Eats. It should be so simple to redeem a gift card. Why does Uber Eats make it so difficult?

You are a platform who has insulted good, common folk with the quality of food you allow people to sell to the public. You cut off your customer service phone line in every state just recently so the people can consolidate their complaints into your pool of your ineligible conclusions for a refund after I send you a picture of poorly made or packaged food... not once, but over several times. You are a disgraceful platform that should be investigated for the quality of your policies based on the well-being of common folks who just want a meal. I'm posting your incompetence on every corner of the earth until you treat the people right.

NEVER ORDERING FROM A UBER EATS AGAIN! Worst customer service I have ever had. I ordered on 8/31 from a restaurant that was sadly closed that Monday. Called the costumer service department of Uber Eats and canceled the order. Was then told the money would be refunded in 2-4 business days. Here we are, September 11th and still no refund. I have been to the restaurant and on hold daily for almost 2 weeks with no resolution. I feel like they are simply scamming myself out of $100 worth of food that was never made or eaten. I am currently on the phone with Uber eats. It's been close to 2 hours now. I highly recommend to others to NOT USE their services. They refuse to refund customers and often "lose" your food along the way.

On the app I have Uber ride, under Eats show up all nasty look, outfit, car's dirty or rude, discrimination cause I am LGBT community.

What a joke! My courier literally took half of my order, crossed it off of the receipt from the restaurant and then when I reached out to Uber, they refunded me less than the three items I was missing!

On September 5, I ordered two pizzas through Uber Eats. The driver left the bare cardboard pizza boxes directly on the ground outside my residence, with no bag or other protective packaging, and did not notify me that the order had been delivered. I discovered the order approximately five minutes later. The boxes were covered with ants, and ants had already gotten inside the boxes and onto the pizzas. I immediately recorded a video documenting what I found. Both pizzas had to be discarded, including the pizza my child had been waiting for dinner. I contacted Uber Eats Support immediately. Rather than replacing the order or refunding the $43 I had paid so that I could reorder dinner, I was repeatedly told that the case had been transferred to another team and that I should wait 6-12 hours.

I would not recommend using Uber Eats, especially after seeing how they handle missing items. My experience was extremely frustrating and disappointing. I placed an order through Uber Eats and two drinks were missing, a shake and my son's kids' drink. When the driver arrived without them, he told me that the restaurant did not give him the drinks and instructed me to call the restaurant. I did exactly that. The restaurant told me that they did give the drinks to the driver and that I needed to contact Uber Eats.

Worst place ever. Order a food. Take almost an hr. Food completely cold and drink the wrong one. Plus I got luck the food is not completely cook. Thank you to KFC🥵 and customer service worth sh…

⭐ 1 STAR - TERRIBLE SERVICE, SCAM DRIVERS, NO PHONE SUPPORT. I ordered from Chili's on Uber Eats and waited 1.5 HOURS. Driver never picked up the order. I tried to contact support - I spent 30 minutes on Uber chat and tried calling 2 different support numbers they list (800-253-9377 and 833-275-3287) and BOTH say "we do not accept calls" and hang up. It's an automated trap; there is NO live person on the phone.

Uber Eats offers poor quality service and engages in dishonest practices. Drivers frequently keep orders and falsely claim delivery while the company repeatedly makes excuses and don't reimburse or credit for it. I have deactivated my account and removed that garbage.

When I have any concerns they're always there to listen to me. If I need a refund they do refund me or give me a credit so I have nothing bad to say about them. I might get off a little sometimes high-pitched but you know I am always glad with the outcomes. So thank you Uber Eats and Uber. Thank you. Thank you. Thank you

I ordered an order through Uber Eats and sent pictures on how the pizza had no sauce or toppings I asked for via East Chicago Pizza and they got the picture, the proof and said they got the photo but the photo wasn't accepted. LOL ya not paying $25 for bread and cheese, I canceled my Instacart subscription because of this.

Uber's fees are unacceptable!! I won't be using their services, anymore!

I wish I could give them no stars. They have stupid people working for them. I don’t know the difference between vitamin water and Essentia alkaline water and Coke and Diet Coke and when days later, the store confirmed it was wrong, they won’t give money back, and it’s a waste of money.

Horrible experience. And horrible customer service! I spent $27 on an order, I didn't receive a call or email, I gave the correct address which they are saying I left the number off but I absolutely check and made sure the whole address was put down, checked 3 times to make sure. I asked to be handed my order, customer service said, "We have a picture and we will not refund you!" I live in a trailer park! They had my phone number but never once called! They left it out in the grass at one of these trailers! I will NEVER use their service again and would never recommend. Oh, to add they finally sent a receipt but I cannot open it? It will not allow me to sign in with fingerprint or password.

DO NOT USE UBER EATS. Issue: 1. Missing Item Order. Date/Time: July 12, 2026 at 10:39 PM. Restaurant: Popeyes Louisiana Chicken. Address: 2844 Fish Hatchery Road, Madison, WI. I ordered mac and cheese as part of my order. Instead of receiving the mac and cheese, I received rice and beans. I requested a refund of $8.79 for the missing mac and cheese item only. A picture was submitted multiple times showing the rice and beans and the absence of Mac and Cheese. Refund refused.

I placed an order for an elderly neighbor yesterday. I noticed immediately it was going the wrong address. I called them because the app wouldn’t let me cancel. No one had picked up the order. They literally kept me on hold instead of canceling the order until someone picked it up. Not only had they picked it up they were headed to the wrong address. I texted the person when they headed to the restaurant thru the app that I was on the phone with customer service and it was the wrong address. She said she didn’t speak English!!! Neither did customer service agent!! They played the entire game of taking his money and him not getting his food without a refund telling me to wait until it was delivered to the wrong address to request a refund! I recorded the conversations and screenshotted the chats in app. They hung up on me telling me to go different apps to handle it and everything. I never seen anything like it. They should be shut down and boycotted!!

Absolutely HORRIBLE to deal with! When there's an issue it must be their standard of here's $6 for your troubles... SLAP IN THE FACE! As if that's not bad enough then they say here's $5 Uber Cash that goes into NEVERLAND TO NEVER GET USED BECAUSE THEY'RE THE ONLY ONE THAT SEES IT!!! And on top of that the order was nearly an HOUR late and COLD except for the sour cream that was warm.... talk about SICK!