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About Uber Eats Reviews
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Uber Eats is a food delivery service from Uber, the popular rideshare app. With Uber Eats, customers use a website or app to order food from a choice of hundreds of restaurants and have it delivered directly to their door for a small fee. Many popular restaurants work with the company.
Pros & Cons
Pros
- Customizable delivery options
- Easy way to try new restaurants
- Brings food to your door
Cons
- Multiple fees
Bottom Line
Uber Eats is a popular food delivery service that lets you order from participating local restaurants, including those that don’t offer in-house delivery services.
How does Uber Eats work?
Uber Eats lets you order food from your favorite restaurants and have it delivered to your door, even if the restaurant does not traditionally offer a delivery option. Hundreds of restaurants across the country have partnered with Uber Eats, and you can browse the company’s website for participating restaurants. Uber Eats works in three steps:
1. Browse the Uber Eats app
If you’re not sure what you’re in the mood for, use the browse feature on the app or website to scroll through participating restaurants. You can see your options by putting in the address where you want the food delivered. The website breaks down participating restaurants by category, the type of meal (breakfast, brunch, lunch, dinner, dessert) and whether the restaurant has any special offers. You can browse national chain restaurants, local eateries, coffee shops and grocery stores.
The delivery fee, service area and expected wait time for each restaurant are listed upfront.
2. Place your Uber Eats order
Once you choose a restaurant, you can browse the menu, add what you want to your cart and proceed to checkout. You can leave instructions for the delivery driver (such as a gate code or where to leave the food) and make a note if you need additional items, such as straws or utensils. On the delivery page, you can:
- Place the order now or schedule a future delivery
- Specify where you want the order dropped off
- Add a payment method
- See your total cost, including delivery and service fees
Group orders
Uber Eats has a group order option for those ordering food for many people. This option lets you send a link to everyone ordering so they can individually add their items to the cart. Once everyone has placed their order, you can pay for it all at once.
3. Track your Uber Eats order
Uber Eats’ website and app allow you to track your order in real time. Once you place your order, you can see when your order leaves the restaurant and track the driver’s location until they arrive.
Uber Eats cost and fees
Uber Eats makes it simple to enjoy your favorite meals at home, but you pay for the convenience. The menu prices are occasionally higher — it’s not uncommon to see a meal listed for $7.99 on the restaurant's website or in-house menu and then see it listed for $9.99 or more on Uber Eats. This inflation on menu prices is not consistent across the board, but it does occur. Other fees include:
- Delivery fees vary by restaurant and are listed upfront during the ordering process. These fees range from $1 to $5.
- A service fee of 15% of your total order price. This fee is not charged when you order from a restaurant that handles its own deliveries.
- A fee for small orders. This varies by city and restaurant. You can avoid this fee by adding more items.
Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies lose money when customers use Uber Eats. If you are trying to support local businesses, it may be more cost-effective for you (and the restaurant) to order directly to avoid these extra charges.
Uber Eats FAQ
Do you tip Uber Eats drivers?
Will my courier bring the meal to my door or inside my office?
What if Uber Eats takes too long?
Why am I paying a fee for busy areas?
Is Uber Eats good?
Uber Eats is a great way to try new restaurants without leaving the comfort of your home. The service is a convenient way to enjoy local food, but the costs do add up. Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies make less profit when they use this service. We think Uber Eats is a great option for trying new restaurants, but the delivery charges can quickly make eating out more expensive.
Uber Eats Reviews
ConsumerAffairs has collected 272 reviews and 339 ratings.
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Reviewed Sept. 26, 2023
I placed an order with a restaurant (front page restaurant) in the Bronx September 25, 2023 for 4 items. They notified me that they don’t have the items, so I asked them to substitute it. They couldn’t. I asked them to cancel my order then she told me, "We can’t on our end so you have to on your end." So I did.. I contacted Uber Eats about the issue and they charged me $37 cancellations for my order. I NEVER received my refund back from Uber Eats. This is not right for a company to take advantage of their customer like this. It was my first time ever canceling a order and I had to pay full amount for something I never received.
Reviewed Sept. 25, 2023
I ordered groceries on Uber Eats because I have a broken arm and it is hard to shop on my own. The uber eats driver took all my groceries out of the bag and left it on my WET porch FLOOR and then STOLE THE BAGS. (They were the blue Walmart bags) and I got it all on video. I went to complain on the app and they ENDED the chat on me without helping. They just said “rate the driver” and did not provide ANY help. I can’t find anywhere to leave a complaint and I had to carry my groceries in my house one by one because of my broken arm, my groceries were all gross and wet.
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Reviewed Sept. 24, 2023
I placed an order on Uber Eats yesterday from Popeyes. The order didn't come for 2 hours and then when it finally did arrive it wasn't my order. Before I placed the order I called the restaurant and spoke with the manager. She said no problem she got it. When I saw that I had received the wrong order I immediately went to uber eats help and advised them. They said that my order was not eligible for a refund. I called their customer service number to speak with a person and was told the same thing so I requested a supervisor. The guy hung up on me. I called back and requested a supervisor again. I was told someone would call within 20 minutes.
No one has called yet and it's the next day. I went to the website again and requested a refund. They still said no. Again I requested a supervisor. Someone who said they were a supervisor told me they would not refund my order. I said no problem I'll just dispute the charge. I have never had such poor customer service in all my life. I am thinking about not using uber eats anymore. They are expensive as hell and it's just not worth it.
Reviewed Sept. 21, 2023
I ordered scheduled delivery yesterday and the delivery person came with order from wrong restaurant. I said this is not from where I ordered. He said he will check with customer service and after sometime the order was cancelled saying the Delivery person could not contact me. When I reached out customer service, they said order is getting delayed and will have to wait for some more time. When contacted a little later, I was told order is cancelled and I will not even get refund for that. When I explained what happened, they were hesitant to listen and when asked to contact higher level, she said I will be contacted shortly after I disconnect and haven't received a call until this point of time. I have experienced this issue several times and it is a lesson to be away from them. They just take your money.
Reviewed Sept. 20, 2023
What’s the purpose of putting delivery instructions in your profile if they are not going to respect them. I clearly have please meet me at the door and hand me the food. In addition to my food I ordered an orange Fanta as well. Well the app said the driver is 1 min away. Well it said that for 5 mins. I just happen to go to the door to look out to see if they were out there and I saw my food sitting on the ground with ants around the bag. And the orange Fanta was clear… go figure. So I picked everything up and came in the house. The beverage to waste on my hand and it tasted like seltzer water.
The only thing I could eat was the wings because they were in a covered box everything else was in the little open boat containers and I don’t know if anything crawled in them. I tried calling the driver and it went to voicemail. So I contacted customer service through chat. They gave me a 4-5 paragraph apology and a $2 credit. Well the beverage itself was $3.39. So I texted back and inquired what was the $2 for when the beverage was $3.39. Their response was, "We’ve credited your account with $2 is anything else we can help you with?" So needless to say I will go back to DOORDASH!!! I will not be using Uber Eats again. They can take those $2 and give them to someone else!
Reviewed Sept. 13, 2023
It has been apparent that Uber Eats does not care about the delivery service they are providing or should I say NOT providing. In the last year, I have had driver's exchanged during a delivery. Overextended Delivery Times, Opened containers and missing items. There once was a high standard with the drivers and the restaurants and Uber Eats stood behind the delivery process. This is not the case today.
Uber Eats is not taking any responsibility for anything. It has become order at your own risk. well, not for this consumer. After trying to get a partial refund and being denied. I have filed a complaint with the BBB and now Consumer Affairs. I have also deleted the App. This is not right and just to us consumers. We need them to be held accountable.
Reviewed Sept. 6, 2023
I deleted my Uber app and months later noticed that I was being charged for an undisclosed service beginning AFTER the time of me deleting the app. They told me that I was being charged for a service (Uber One) which I had never even heard of. I asked for proof. Nothing. They refused to refund me. Instead, they offered a portion and "assured" me that I would no longer be charged in the future before disconnecting the chat. I Had to just file a claim with my bank to get my money back.
Reviewed Sept. 5, 2023
The number one problem with this delivery service, is the lack of communication with the drivers and the fact that you can not reach anyone during an emergency or urgent matter. This is the worst customer service ever. I can't wait for a better delivery service to launch worldwide and be wayyyy better than Uber Cheats.
Reviewed Sept. 5, 2023
The experience with drivers has been awful for the past few months. Drivers have been taking orders, delivering partial or damaged orders, displaying shady behavior and all customer service can do is provide a refund or a credit. What is the point of using their services and or being an Uber 1 member if the service is TERRIBLE. This service is a waste. I would advise you to walk and get your order before using their services. It seems that no one is held accountable.
Reviewed Sept. 3, 2023
UBER EATS IS RIPPING US OFF!!!! I never write reviews but I just realized that Uber Eats is ripping people off and that’s just not okay. The economy is bad and people work their buts off to earn money. UBER EATS OVERCHARGES ON RESTAURANT ACTUAL PRICES SO WE ALL END UP PAYING MINIMUM $30 EXTRA WHEN ORDERING THROUGH UBER EATS. I’m pretty sure a lot of people don’t realize they’re overpaying for food, I’m just going to get in my car and drive instead of using them ever again. Example: my total order with Uber eats was $80.00 and that’s without adding the tip for the driver yet, I called the restaurant to give me a total if I went to pick up the food and it was $49. I drove!
Uber Eats Company Information
- Company Name:
- Uber Eats
- Website:
- www.ubereats.com
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