Uber Eats Reviews

I am disabled and have severe diet restrictions. I cannot eat at restaurants because of it. When they miss items I cannot just run to store. I use a walker to get up & down stairs. I use a walker most days.

I am extremely disappointed with my recent experience with Uber Eats. I placed an order for groceries, expecting timely delivery, but not only did I never receive my items, I also haven't been refunded despite multiple attempts to resolve the issue. I contacted customer service several times, hoping for assistance, but encountered unhelpful responses and a lack of accountability. It's frustrating to pay for goods that were never delivered and even more so when the company fails to rectify the situation. This level of service is unacceptable, and I will not be using Uber Eats EVER again. I strongly advise others to reconsider before relying on this service, as their customer support and delivery reliability are severely lacking. This is how they treat their members.

These guys are the worst. They changed drivers. Then added more routes to the second driver after he picked up the food. Food arrived ice cold. Tried to cancel. Then they put me on hold for 35 min and said I took too long to cancel. Asked for a refund and they said they can only offer 4 bucks. No thank you. I declined. They honestly don’t have any customer service. Trash company.

Uber started out great, but now it's a total scam. They don't update the menu, the restaurants, or the stores. The drivers say the product isn't available and give you a more expensive one to boost their rating. I placed an order at McDonald's, the famous Grinch Happy Meal. 35 minutes after receiving the order, the delivery driver never showed up, they never marked it as "working on the order," in fact, it was out of stock. I had to cancel it because it was for kids and for the same day, not the next. In the end, they didn't even have my order because it was out of stock after I called. There was no preparation or driver, but they still charged me and simply stole my money.

I NEVER activated Uber One again. This same scam happened to my roommate. My credit card is BRAND NEW, never entered to the Uber app, all the sudden I have a monthly subscription even though I have not been billed in the previous months. There is an actual class-action lawsuit incoming if this continues to others.

Uber Eats is so poorly managed. First, they charge huge delivery fees, but at some point, it does make sense if you're receiving food on time and you're getting what you've ordered. I had a bad experience with Eats. I ordered 3 coffees and some plain Timbits. My order was accepted and I received a call immediately from the Tim's that they don't have plain tims, "We can send sour Tim's." I said, "No, cancel them bits, just send me my coffee." They can't cancel one particular item. So I was only left with one option to cancel the whole order, which I did.

Third times a charm! The difference in overall experience was exceptional. Big praise and thanks to Bradley the UberEats driver and the individual with customer support when wanting to add another additional tip for the driver. Well done guys 🙌👏👍👍

I have used Uber Eats off and on and lately have been unhappy with their "promotion" emails. Last night I was given a free delivery option plus 40% off my order. Both were utilized - however they sneak in extra charges in the "tax and fees" listing. The "fees" ate up the majority if my discount "promotion". Don't be fooled with these "great deals" - we got two bowls of soup, one full sandwich and one half sandwich for almost $60!!!

Worst experience ever- for one I was given an offer on my 1st order of $10 off a min purchase of $1 and zero delivery fee. I tried to use it and ordered from Moe's. I ordered a meal with a drink and 1 quesadilla. Total came to $34.91. They charge me$ 6.06. Service fee??? I have no idea what that is. And never gave me my drink. Tried to resolve through app but there's no place to text issue. Only one click options. Called customer service, only to find out they don't deal with food service issues, went online to Uber Eats and dealt with 3 people on chat that were rude and all told me there's nothing they can do for me. They don't know how to deal with customer issues and won't resolve any customer concerns on regards to offers and miss food.

Uber Eats' customer service is absolute garbage. We ordered through the app, and an order that was quoted to take 20 minutes to arrive took over an hour. This is because the app allowed our delivery driver to accept another order, that was NOT on the way, and deliver that one first. Our food arrived ice cold, except for the milkshakes, which were entirely melted. Given how long the food sat out, it wasn't safe to consume and we were charged almost $100 for inedible food. I contacted customer service through the app, which collected the pertinent details and advised they would respond in 48 hours.