Uber Eats Reviews

After working over 50 hours on my feet, I told myself I’d treat myself to my favorite Chinese food down the street when I was done with my stretch of 12 hour shifts. Because I was tired, I used Uber Eats unwillingly through Instacart. It took over an hour to receive the notification the food was delivered despite the food being picked up and driving around Peoria for 45 minutes. The picture uploaded by the “driver” was the outside of my building. So they were there, outside and took a picture of my building, but never went in to deliver.

This was a really frustrating experience. My delivery driver was clearly handling multiple orders before mine, which caused a huge delay. What should have been a quick delivery ended up taking over an hour, and by the time my food arrived, it wasn’t even worth the wait. On top of that, customer service was terrible. It was difficult to get any real help, and the responses I received felt dismissive and unhelpful. For the amount of fees charged, I expected much better service and communication. Overall, between the excessive wait time and poor customer support, this experience was extremely disappointing. I won’t be using this service again anytime soon.

Rude customer service representatives. They truly make it obvious that they don’t care how bad the service they provide is. They don’t try to empathize with customers or understand why a customer might be upset with not receiving the type of service that one would expect from such a prominent company. They obviously do not screen their delivery drivers or the companies they choose to work with because the quality of service from both is lackluster on a good day. I will never forget how terrible they treated me and how easy it seemed for anyone I talked to within this company to dismiss my awful experience with the service this company provided.

Uber Eats hides order time transparency and customer service access. Order time details are concealed for 24 hours, blocking customers from verifying delays. A sushi order arrived over an hour late, and support claimed that a 1 hour 40 minute wait was acceptable. Customer service response took 40 minutes, showing a clear lack of urgency. The complaint process itself is designed to ruin the meal—lengthy, unhelpful, and with no success. The system appears built to conceal delays, underpay drivers, and overcharge customers while making support nearly unreachable.

I ordered from the Little Caesar’s on Fielder in Arlington. When the order arrived the food wasn’t sealed and the crazy bread was actually open! I contacted the store direct and was told they were so swamped they forgot to seal the order. Unfortunately they are unable to provide a refund Uber Eats has to. I contacted Uber Eats customer service and all they did was apologize and made empty promises to do better on future orders. When I asked about the refund because I refuse to feed that food to my grandbabies I was told no refund would be given. I asked if they truly thought I’d eat or serve that mess to my family. They agreed it wasn’t safe, but still opted to keep my $24. Now I have to file a dispute with my bank and I will most definitely be closing my account! It’s clear they don’t value the safety of their customers and the food was delivered by a child not the person pictured on the account.

I had an issue with Jimmy John’s delivery. SHOUN acted all apologetic cause I’m disabled, and I just had surgery two days ago, and he promised to help, but fell short! He wouldn’t even replace my order, although he promised me $250 in did credits!

I used this company's service for the first time and found it very good. I will use this company's service in the future.

Just got tired of ordering from Uber Eats and being an Uber One member. All the money I've spent on orders. Uber Eats doesn't care about your orders being ruined or messed up. They offer you like $2 to $3 back after you spent $30 to $50 or more. Done with ordering. Even with Uber One, you still get charged other fees! Plus a tip! They got you by the balls and don't care if you keep your membership or not.

While sitting at Sonic last night I ordered two milkshakes on Uber Eats at 9:47pm. I immediately realized the order was being sent to the Sonic across town and cancelled the order at 9:49pm. The app showed that Sonic hadn't accepted the order yet and it was still being processed. Shortly after I got notification saying I would be charged for the order. Uber Eats refuses to refund my money. Because Sonic had already started making my order by the time it was cancelled. 2 minutes.

I placed an order through Uber Eats and paid an additional fee for priority delivery. A driver accepted the order, but then remained stationary for over two hours. There was no movement, no communication, and no indication that the order had even been picked up. After the delivery was already past the latest estimated arrival time, I attempted to contact the driver directly and received no response. I then contacted Uber Eats support and was told the driver was “on the way.” When I questioned this further, I was informed that support does not actually have the ability to directly contact or verify the driver’s status. This means I was given inaccurate information about the status of my order. At that point, it was clear the order was not going to be delivered. I requested to cancel the order due to non-performance of the service. I was then informed that I would still be charged for most or all of the order. This left me in a situation where: