Uber Eats Reviews

As a first time user of Uber Eats I was highly disappointed in their customer service! I took advantage of an offer for 50% off any amount over $50, up to a $40 credit. As I was waiting for the shopper to shop my items it showed the credit on my total, but as we were going back and forth, communicating about which items she could replace or refund it ended up charging me the full amount, with no credit. I chatted with a customer service person but they said that I did not use the credit so there was nothing they could do. They said I could use the credit next time, but I asked them how I can be assured I will get the credit next time. They said if I don't they will fix it.

Recent order from a cuban sandwich shop was delivered to the wrong address. The delivery person snapshot a photo placing the food on the ground at wrong address. My building is blue showing Amazon delivery. MAYBE Amazon can do a better restaurant delivery. After contacting admins at Uber today they have not given a refund. See photos below.

Ubereats put money of my bank account. I did not order food and have never order by Ubereats. I live in France and not in the USA. In the meantime I try the get my money back. Takes long time. I have no app before this situation. But you need the contact helpdesk. Payment without ordering. How bizarre!! And it happens a lot of people.

Absolutely worst food delivery service out there. Poorest customer service ever. Issues never get resolved. Tried via email, chat and phone! Nearly $50 on food that sat on a shelve in the restaurant ready for over two hours. This food is no longer safe to eat! Three different delivery people and it still took over two hours. Complaining was ZERO help and they refused to refund. Said I’d hear back from an escalation department. Never did! Money wasted. Will never use them again! Crooked company.

I logged in to my account and for some reason it registered a different address than my home. This was a $200 order. I immediately called the company and cancelled with Uber within 3 minutes of ordering. I called the restaurant and they directed me to cancel and reorder with correct address. 2 weeks later, I am reconciling accounts and see they charged me almost $400 that day for the ONE order that I received. I called to resolve with customer service and they say there is nothing they can do. They can clearly see the order was cancelled immediately. They could verify with Sonnys that they did not make both orders. They could do anything but they did nothing except stole $200 from a loyal customer. Beware. These people are thieves!

I ordered a meal delivered. It said 25 min away, max time 55 min - 7:15. With no notice or warning the max time jumped to 8pm. I contacted in multiple time to only be gaslit and told I need to wait til 8pm. At this point I will have had to wait an hour and a half for something I should have gotten in no more than an hour. Absolute trash experience and no one cared.

Terrible customer service, lazy support staff, and awful drivers. Placed an order and received half of it. $15.00 worth of food missing. I contacted support, they denied my refund. I called support staff and was told that they were looking into my issue. I got an email the next day I had been denied my refund again. I got another email today as well, restating that I lied and I am not entitled to a refund. Scam artists.

My son who is 13 ordered wings for me to pick up at the wrong. I could not pickup in a different city and call for assistance or refund. They refused … I had no order and no refund. That's call stealing not policy.

I will never use Uber Eats again! I tried to order pizza after a long day of traveling and before I could get the address changed, they placed the order in a different state so when I cancelled the order to get them to change the address, they charged me for the full order of the one they placed in the wrong state! This all happened inside of 5 minutes and they stated that the restaurant had already filled the order which was humanly impossible. You can track their drivers but they can’t tell what state you’re ordering from? From my experience, Uber Eats is running a scam and probably rip people off 10’s of thousands of dollars a year with this nifty little tactic… I used Grub Hub after getting burned by Uber Eats and they demonstrated professionalism that is highly unlikely with Uber Eats… I’ll never use Uber Eats again!

I live in Miami Wynwood section and it is flooded with illegal aliens using American people's accounts to do Uber Eats. Most of them here do not have the right to be driving lest delivering food. Ask around in MIami, it cost $200 a week to rent out your account. Most the time, the person delivering the meal does not match the actual delivery person. They park illegally and cause a lot of traffic, confusion and we don't know who they really are to ever hold them accountable if things go awry. There is an Uber headquarters just blocks away and I know they know what's up and I don't knock them but the long term effect is apparent here. I feel for the American Uber drivers that have to compete with illegals to make a living in the USA.