Uber Eats Reviews

When I have any concerns they're always there to listen to me. If I need a refund they do refund me or give me a credit so I have nothing bad to say about them. I might get off a little sometimes high-pitched but you know I am always glad with the outcomes. So thank you Uber Eats and Uber. Thank you. Thank you. Thank you

I ordered an order through Uber Eats and sent pictures on how the pizza had no sauce or toppings I asked for via East Chicago Pizza and they got the picture, the proof and said they got the photo but the photo wasn't accepted. LOL ya not paying $25 for bread and cheese, I canceled my Instacart subscription because of this.

Uber's fees are unacceptable!! I won't be using their services, anymore!

I wish I could give them no stars. They have stupid people working for them. I don’t know the difference between vitamin water and Essentia alkaline water and Coke and Diet Coke and when days later, the store confirmed it was wrong, they won’t give money back, and it’s a waste of money.

Horrible experience. And horrible customer service! I spent $27 on an order, I didn't receive a call or email, I gave the correct address which they are saying I left the number off but I absolutely check and made sure the whole address was put down, checked 3 times to make sure. I asked to be handed my order, customer service said, "We have a picture and we will not refund you!" I live in a trailer park! They had my phone number but never once called! They left it out in the grass at one of these trailers! I will NEVER use their service again and would never recommend. Oh, to add they finally sent a receipt but I cannot open it? It will not allow me to sign in with fingerprint or password.

DO NOT USE UBER EATS. Issue: 1. Missing Item Order. Date/Time: July 12, 2026 at 10:39 PM. Restaurant: Popeyes Louisiana Chicken. Address: 2844 Fish Hatchery Road, Madison, WI. I ordered mac and cheese as part of my order. Instead of receiving the mac and cheese, I received rice and beans. I requested a refund of $8.79 for the missing mac and cheese item only. A picture was submitted multiple times showing the rice and beans and the absence of Mac and Cheese. Refund refused.

I placed an order for an elderly neighbor yesterday. I noticed immediately it was going the wrong address. I called them because the app wouldn’t let me cancel. No one had picked up the order. They literally kept me on hold instead of canceling the order until someone picked it up. Not only had they picked it up they were headed to the wrong address. I texted the person when they headed to the restaurant thru the app that I was on the phone with customer service and it was the wrong address. She said she didn’t speak English!!! Neither did customer service agent!! They played the entire game of taking his money and him not getting his food without a refund telling me to wait until it was delivered to the wrong address to request a refund! I recorded the conversations and screenshotted the chats in app. They hung up on me telling me to go different apps to handle it and everything. I never seen anything like it. They should be shut down and boycotted!!

Absolutely HORRIBLE to deal with! When there's an issue it must be their standard of here's $6 for your troubles... SLAP IN THE FACE! As if that's not bad enough then they say here's $5 Uber Cash that goes into NEVERLAND TO NEVER GET USED BECAUSE THEY'RE THE ONLY ONE THAT SEES IT!!! And on top of that the order was nearly an HOUR late and COLD except for the sour cream that was warm.... talk about SICK!

There is a reason that Uber Eats won't acknowledge Trustpilot reviews. My experience, the app displays discounts and offers, that are not given. Probably because there quickly developed systems are poor and their technology isn't checked before being promoted. Their support is nonexistent. Done mainly through chatbots that don't work. Eventually I did get through to a human support responder on the chat service and after promising they would deal with my problem, they didn't even after proving my problem with screenshot. They then ignored all my attempts to speak and complain. When I've had errors with Just Eat and Deliveroo.... Dealt with straight away. This is a taxi firm trying to be food delivery service. It doesn't work. Avoid! Heed my advice. I've deleted the app, better services are available.

Uber Eats can be a very good experience. However, if you get a bad, irresponsible driver, or if there are circumstances that seriously delay your delivery to the point that your food is cold mush, Uber Eats makes it impossible to get any resolution. On a recent order, my PRIORITY delivery took over an hour for an order from a restaurant that when the driver picked up said delivery would be 15 minutes. The sleazy thing is that on ordering a "latest delivery" time was quoted. 30 minutes was added to that time after there were delays. If you make a guarantee, and charge extra for it, then you should deliver.

Worst company I have ever had the displeasure to do business with. They will steal the money out of your pocket for something they have done. I recently made an order with the company only to see after paying I was being over price for my meal, so I cancelled it, thinking it could be fixed. No, they keep your money and then lie and say it was cancelled, only to find out no, it was not. I only lost 20, but it's not about the money; it's about the point. They should stand with the clients and not take their money. The app made app made mistake. I paid for it. And not one person at their customers service is not worth a hold of beans. They are short and don't honestly care about your happiness. The customer is always wrong at Uber Eats, so please don't eat on.

False Advertising, Driver Negligence, No Customer Support! Support Agent: Ayush. I ordered lunch at work, placed the order at 1pm at a store that had a 25 minute estimated time. After 30 minutes I finally got a driver assigned to my order and got my hopes up. The driver proceeded to not go to the location for 30 minutes; no idea what he was doing as the map was not even there. At this point an entire hour had passed and I still had not received my order and my lunch break was ending so l asked to cancel the order.

Underpaid orders. I have been working on app 1+ year and I've did almost 3k order. This app has updated a lot. This app are using drivers at advantage. Do not download this app. They are scamming people. I came from making $800- $1,000 weekly to $400-$500 weekly

Uber Eats are thieves. They use their 3rd party services as an excuse to not refund. Just because Pizza Oven chooses your service the customers have to suffer???? My food was supposed to be delivered 5 hours ago. The picture was taken but the food was never left. Uber blames the pizza company and the pizza company blames Uber. At the end of the day my money is still gone and I am still hungry.

To the public, if you are using Uber Eats and an item is missing from your order! Don't expect a full refund, they will refund you whatever they please. Your only way of contacting them now is by text on their app. Think about this, if they don't give one hundred thousand people a full refund, the cash starts adding up!

Uber Eats is the worst company. Order from door dash. I order two drinks and a piece of toast and they charge me 18.99 delivery fee, call customer service. And they told me that they weren't going to charge me, then they reneged and charged me anyway. Order twice from raising canes. The first delivery was brought by a delivery person that was riding a bike. The food was all soggy, the drinks had no ice in them, they were watered down, no straws, charge $30 that was fine. We threw the photo away. Order it again, 2 drinks and a piece of toast. Charge me $33 1899 delivery fee. It's sad Uber Eats rips people off. I'll never order from them again.

I placed an order with Uber Eats on 7/2/26, their driver delivered my food order to the wrong address/building, when I saw the picture he attached to the delivery receipt I called the driver to let him know he left my food somewhere! He went on to argue with me, he called me stupid because to him where he left me food was part of the institution I work for and that was not the case!

Outright thieves! I got charged over $11 for an item that was not on the order and they only would refund me $5. They are stealing our money right in plain sight.

Delivery guy told me his bike broke down, I cancelled thinking that was right thing to do. Uber charged cancellation and cost of order. I called the merchant to find out delivery guy lied and picked up my order. Uber refuses to refund me despite them not training their delivery people to call in when they can't deliver. Horrible. Lost $100 of my hard earned money and no food. Spoke to three reps saying the delivery person lied and picked up my food and all I could get was, "Sorry. No refund." Terrible customer service and refund policy.

**Title:** Uber Expects Merchants to Prove the Impossible. I own Johnny OX Pizzeria in Fort Wayne, Indiana, and recently experienced a situation that raises serious concerns about how Uber Eats treats its restaurant partners. On June 18, 2026, Uber dispatched a driver to pick up Order #**. My staff prepared the customer's pizza, and the driver took possession of it. Uber's own records later showed that the driver was unassigned, and a second driver, Zurie, was dispatched because the customer had still not received the order.

I wish I would have read these terrible reviews before I ordered! This company doesn’t help their customers! They cheat you out of buy one get one deals like they did tonight! They told me my refund would show up and it didn’t. I also had a coupon they didn’t honor! I can’t stand lack of integrity!!! Stay with doordash! I will never order Uber Eats again. I tried to talk to customer service after being told AI can only help me, and live agent GURPREET was no help at all and not considerate. I don’t even know why any of them work if they aren’t going to help the customers! I will NEVER order from them again!!

Stupid website won't let me delete any of my old card number and Uber will not let me use my DEBIT Discover card. The delivery prices have gone way up and I have also noticed that the price for meals are around 2 to 5 dollars more on this app than in the restaurant. Price gouging. Do not use this company.

This app never had option to notify them about my order missing items. Didn’t offer a refund, then offered Uber Cash for $5 as if it could buy anything. I’m still hungry and no solution. This is the second order messed up and unresolved. I’m seriously considering using other resources to place orders.

I ordered from Hooters Restaurant and driver delivered to the wrong condo building. I called the driver and she didn't speak or understand English at all. I called Uber support and they said they couldn't help me because I ordered on the Restaurant website. Even though I had a delivery number, she would not take responsibility for the lost order. Very unhappy, will never use them again. Poor customer service!

Worst company I’ve ever done business with they stole money for me. Their customer service was terrible. Did not listen to any of my concerns a complete joke.

Terrible customer service after unsafe food drink delivery. I received an order with drinks had open mouthpieces that were not sealed and neither was the bag. Restaurant management let me know that it is their policy to seal the drinks but I would have to go through Uber eats for a refund. They continually denied the refund and said that nothing was wrong about sending drinks out without a seal over the mouthpiece. At one point, even told me to check my email that they were going send to detail how they were going to escalate my issue for resolution and then hung up. Email said my issue was resolved. I spent almost $12 on drinks I had to dump out. Will not use Uber eats ever again. I can tell they are on their way to going out of business with these practices.

DO NOT BE A DRIVER FOR THIS APP. UBER PUNISHES THE DRIVERS FOR THEIR SCREW UPS.

If there were a rating less than one star, I would use it. I ordered from a restaurant that I have been patronizing for years. I even know the owner and family. To my surprise I did not receive an item and the item I did receive did not include ginger or wasabi. This was a sushi restaurant so these "condiments" are an integral part of a sushi experience. I searched for a way to contact Uber Eats customer service. There were many hits that gave a number, however you are informed that Uber Eats no longer offers phone support. After wearing the app out, I did get to chat with someone. I asked to be refunded for the incomplete item and was told they did not offer that as a solution.

Customer reported a safety issue with Order. Came cold and bad quality and Uber refused to provide a solution, on top of that, a $20 order ended on $34 with fees.

We need to be able to rate in negative stars for bad experiences. Honestly! So on 6/4/2026, I ordered dinner for my family, which after all of the astronomical fees they charge, it was over $70 almost $80. The first driver that was going to pick up the order, canceled which left our meal sitting out at the restaurant waiting to be picked up. So around 10 to 15 minutes later, another person was assigned to pick it up. It took her an ADDITIONAL 10 minutes for her to even arrive at the restaurant to retrieve our order. After leaving the restaurant to bring our dinner to us, it took her another 20 minutes to arrive. All in all, around an hour or more from the time I placed the order until it finally arrived.

The worse experience ever. Not only did the driver not deliver the item to me as requested, Uber Eats and the Driver ignored my request regarding where to deliver the item. The app kept taking me to a different address so I provided very specific comments about where to deliver and the correct address for the entrance to the building where I was. Despite talking to the driver twice and chatting with him saying "wrong building read my notes with the correct address" the driver dropped our food off with a security guard in another building and left. Customer support kept hanging up on me and ending my chats when I requested a refund. Uber Eats also messed up my order. The price was outrageous. What a horrible company with no customer service support. Will never use again.

This company price gouges and does not deliver. They do not appreciate nor honor their customers. I have had issues with being overcharged, paying priority fees without receiving product on time, unprofessional delivery staff and not receiving the correct order. When I complained, I was not issued a full refund and provided with multiple excuses. None of the above is acceptable considering the cost and supposed convenience they advertise.

We made a $45 order on May 25th 2026… order never showed up. I submitted a ticket for a refund and they said no because the driver needed a “PIN code” to deliver the food, we never saw the driver or anyone… not sure how he delivered the food without the code but he did. Uber Eats REFUSES to refund even though we literally showed them we made the same order right after.. to DoorDash.. to replace the failed uber order. DoorDash delivered just fine btw. So Uber Eats stole our money and is calling it our fault. On top of all of that, it’s insanely difficult to even get in touch with anyone in “customer service” and they’re all outsourced to India. This company doesn’t give a shit about its clients, at all. I deleted all of my uber info and will die before I ever use them again

I wish I could give them -0 star. They are horrible with customer service. I have been dealing with a issue for 5+ years and still doing it. They don't investigate or read anything, they just answer the same thing without any explanation of the past. They charged me for some food that I never received and the owner of the restaurant told me, the delivery stole it. Uber reversed the amount but for some reason came back again and every time I try to add a CC they charge me the same amount. I asked my bank to reverse the amount and they keep sating my bank did not authorized my transaction and that is why I have to pay. Horrible. I asked closing my account, but they don't even answer to my request. 5+ years with the same situation.

Poor delivery service, unreliable, rude customer service, unwillingness to compensate on undelivered food. Just a horrible company. Never use them again.

I canceled an order right after I ordered. They didn't give me a refund. Frustrating.

Was going to order Applebee's bogo, which came out to be $75 initially. The final screen was going to charge me full price. So I assumed I did something wrong, went back and changed it to single entrees. And that didn't give me the BOGO either.. it was being confusing on purpose and falsely advertising the deal. (I have a video of all of this.)

Uber Eats grocery purchases are horrible. A lot of their promo codes feel misleading, they lure you in, but once you place the order, suddenly items become “unavailable.” That conveniently causes your order to no longer meet the promo requirements, so you end up paying more while getting a lot less than expected. The changes don’t always require proper authorization either, and the final order can end up costing 50% more than you expected. On top of that, the pricing in the app is often inaccurate compared to the actual store prices. The funniest part? I ordered a pack of chocolate and was told it was out of stock, so I didn’t receive it. I visited the store the next day and found plenty in stock. I even asked the manager if it had actually been out of stock the day before, and they told me that particular chocolate is always in stock.

I canceled the subscription after multiple instances of missing items and cold food. Although I have screen shots of refund confirmation by customer service they now claim I never had an account and they owe me $70.

I am so pissed off with Uber Eats, they have been taking random charges out of my account, I cancelled an order because of the wrong address and reordered my food within a matter of seconds and they still took 28 dollars for food I never received. Oh and to top it all off their driver cancelled on me and they still took my money for that ride… I called customer support and all they said was, "I’ll send a message to the specialized team" and they don’t take calls… I will be deactivating my account… they won’t get another penny from me! I'm pissed - this is robbery.