Uber Eats Reviews
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About Uber Eats
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Uber Eats is a food delivery service from Uber, the popular rideshare app. With Uber Eats, customers use a website or app to order food from a choice of hundreds of restaurants and have it delivered directly to their door for a small fee. Many popular restaurants work with the company.
Visit www.ubereats.com- Customizable delivery options
- Easy way to try new restaurants
- Brings food to your door
- Multiple fees
How does Uber Eats work?
Uber Eats lets you order food from your favorite restaurants and have it delivered to your door, even if the restaurant does not traditionally offer a delivery option. Hundreds of restaurants across the country have partnered with Uber Eats, and you can browse the company’s website for participating restaurants. Uber Eats works in three steps:
1. Browse the Uber Eats app
If you’re not sure what you’re in the mood for, use the browse feature on the app or website to scroll through participating restaurants. You can see your options by putting in the address where you want the food delivered. The website breaks down participating restaurants by category, the type of meal (breakfast, brunch, lunch, dinner, dessert) and whether the restaurant has any special offers. You can browse national chain restaurants, local eateries, coffee shops and grocery stores.
The delivery fee, service area and expected wait time for each restaurant are listed upfront.
2. Place your Uber Eats order
Once you choose a restaurant, you can browse the menu, add what you want to your cart and proceed to checkout. You can leave instructions for the delivery driver (such as a gate code or where to leave the food) and make a note if you need additional items, such as straws or utensils. On the delivery page, you can:
- Place the order now or schedule a future delivery
- Specify where you want the order dropped off
- Add a payment method
- See your total cost, including delivery and service fees
Group orders
Uber Eats has a group order option for those ordering food for many people. This option lets you send a link to everyone ordering so they can individually add their items to the cart. Once everyone has placed their order, you can pay for it all at once.
3. Track your Uber Eats order
Uber Eats’ website and app allow you to track your order in real time. Once you place your order, you can see when your order leaves the restaurant and track the driver’s location until they arrive.
Uber Eats cost and fees
Uber Eats makes it simple to enjoy your favorite meals at home, but you pay for the convenience. The menu prices are occasionally higher — it’s not uncommon to see a meal listed for $7.99 on the restaurant's website or in-house menu and then see it listed for $9.99 or more on Uber Eats. This inflation on menu prices is not consistent across the board, but it does occur. Other fees include:
- Delivery fees vary by restaurant and are listed upfront during the ordering process. These fees range from $1 to $5.
- A service fee of 15% of your total order price. This fee is not charged when you order from a restaurant that handles its own deliveries.
- A fee for small orders. This varies by city and restaurant. You can avoid this fee by adding more items.
Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies lose money when customers use Uber Eats. If you are trying to support local businesses, it may be more cost-effective for you (and the restaurant) to order directly to avoid these extra charges.
Uber Eats FAQ
Do you tip Uber Eats drivers?
Will my courier bring the meal to my door or inside my office?
What if Uber Eats takes too long?
Why am I paying a fee for busy areas?
Still have questions?
Is Uber Eats good?
Uber Eats is a great way to try new restaurants without leaving the comfort of your home. The service is a convenient way to enjoy local food, but the costs do add up. Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies make less profit when they use this service. We think Uber Eats is a great option for trying new restaurants, but the delivery charges can quickly make eating out more expensive.
Uber Eats Reviews
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- 4,917,110 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed July 13, 2026
Uber Eats is the worst company. Order from door dash. I order two drinks and a piece of toast and they charge me 18.99 delivery fee, call customer service. And they told me that they weren't going to charge me, then they reneged and charged me anyway. Order twice from raising canes. The first delivery was brought by a delivery person that was riding a bike. The food was all soggy, the drinks had no ice in them, they were watered down, no straws, charge $30 that was fine. We threw the photo away. Order it again, 2 drinks and a piece of toast. Charge me $33 1899 delivery fee. It's sad Uber Eats rips people off. I'll never order from them again.
Reviewed July 12, 2026
I placed an order with Uber Eats on 7/2/26, their driver delivered my food order to the wrong address/building, when I saw the picture he attached to the delivery receipt I called the driver to let him know he left my food somewhere! He went on to argue with me, he called me stupid because to him where he left me food was part of the institution I work for and that was not the case!
When I contacted Uber Eats via chat they told me that they were going to refund only the $70.73 but not the driver tip of $12.12! Just today 7/12/26 I received the tip money $12.12 and Uber Eats kept my $70.73 for food I never received! Please do not use Uber Eats…Grub Hub, Instacart and Door Dash are so much better and they reimburse you immediately! Avoid Uber Eats and you can avoid a major aggravation!!!!! I wish I could rate my experience with them as 0 but unfortunately I had to give them a 1 and that’s being generous as opposed to how I was and have been treated thus far!!!!
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Reviewed July 11, 2026
Outright thieves! I got charged over $11 for an item that was not on the order and they only would refund me $5. They are stealing our money right in plain sight.
Reviewed July 8, 2026
Delivery guy told me his bike broke down, I cancelled thinking that was right thing to do. Uber charged cancellation and cost of order. I called the merchant to find out delivery guy lied and picked up my order. Uber refuses to refund me despite them not training their delivery people to call in when they can't deliver. Horrible. Lost $100 of my hard earned money and no food. Spoke to three reps saying the delivery person lied and picked up my food and all I could get was, "Sorry. No refund." Terrible customer service and refund policy.
Reviewed June 30, 2026
**Title:** Uber Expects Merchants to Prove the Impossible. I own Johnny OX Pizzeria in Fort Wayne, Indiana, and recently experienced a situation that raises serious concerns about how Uber Eats treats its restaurant partners. On June 18, 2026, Uber dispatched a driver to pick up Order #**. My staff prepared the customer's pizza, and the driver took possession of it. Uber's own records later showed that the driver was unassigned, and a second driver, Zurie, was dispatched because the customer had still not received the order.
When the replacement driver arrived, the original pizza was gone. We immediately prepared the entire order again while the driver waited because our priority was making sure the customer received their food. When I requested reimbursement for having to prepare the order twice, Uber denied the claim and demanded photographs of both the original pizza and the replacement pizza with visible order IDs and timestamps. That request is unreasonable. Restaurants do not stop during an active service recovery to photograph replacement orders. We focus on serving customers.
The most frustrating part is that Uber already has the information needed to investigate. Their own system contains the driver assignments, dispatch history, GPS records, and the timeline showing that one driver was replaced by another. Instead of reviewing those records, they requested evidence that could not reasonably exist. Independent restaurants should not have to absorb losses caused by failures within Uber's delivery network while also being expected to anticipate future disputes by photographing every remake. I ask for an explanation of why the original driver was unassigned after taking possession of the order, and a merchant reimbursement process that relies on Uber's own operational records instead of impossible documentation requirements. They ghosted me!
Reviewed June 26, 2026
I wish I would have read these terrible reviews before I ordered! This company doesn’t help their customers! They cheat you out of buy one get one deals like they did tonight! They told me my refund would show up and it didn’t. I also had a coupon they didn’t honor! I can’t stand lack of integrity!!! Stay with doordash! I will never order Uber Eats again. I tried to talk to customer service after being told AI can only help me, and live agent GURPREET was no help at all and not considerate. I don’t even know why any of them work if they aren’t going to help the customers! I will NEVER order from them again!!
Reviewed June 26, 2026
Stupid website won't let me delete any of my old card number and Uber will not let me use my DEBIT Discover card. The delivery prices have gone way up and I have also noticed that the price for meals are around 2 to 5 dollars more on this app than in the restaurant. Price gouging. Do not use this company.
Reviewed June 26, 2026
This app never had option to notify them about my order missing items. Didn’t offer a refund, then offered Uber Cash for $5 as if it could buy anything. I’m still hungry and no solution. This is the second order messed up and unresolved. I’m seriously considering using other resources to place orders.
Reviewed June 25, 2026
I ordered from Hooters Restaurant and driver delivered to the wrong condo building. I called the driver and she didn't speak or understand English at all. I called Uber support and they said they couldn't help me because I ordered on the Restaurant website. Even though I had a delivery number, she would not take responsibility for the lost order. Very unhappy, will never use them again. Poor customer service!
Reviewed June 17, 2026
Worst company I’ve ever done business with they stole money for me. Their customer service was terrible. Did not listen to any of my concerns a complete joke.
Reviewed June 15, 2026
Terrible customer service after unsafe food drink delivery. I received an order with drinks had open mouthpieces that were not sealed and neither was the bag. Restaurant management let me know that it is their policy to seal the drinks but I would have to go through Uber eats for a refund. They continually denied the refund and said that nothing was wrong about sending drinks out without a seal over the mouthpiece. At one point, even told me to check my email that they were going send to detail how they were going to escalate my issue for resolution and then hung up. Email said my issue was resolved. I spent almost $12 on drinks I had to dump out. Will not use Uber eats ever again. I can tell they are on their way to going out of business with these practices.
Reviewed June 13, 2026
DO NOT BE A DRIVER FOR THIS APP. UBER PUNISHES THE DRIVERS FOR THEIR SCREW UPS.
Reviewed June 8, 2026
If there were a rating less than one star, I would use it. I ordered from a restaurant that I have been patronizing for years. I even know the owner and family. To my surprise I did not receive an item and the item I did receive did not include ginger or wasabi. This was a sushi restaurant so these "condiments" are an integral part of a sushi experience. I searched for a way to contact Uber Eats customer service. There were many hits that gave a number, however you are informed that Uber Eats no longer offers phone support. After wearing the app out, I did get to chat with someone. I asked to be refunded for the incomplete item and was told they did not offer that as a solution.
I finally got a phone number to speak to a person, not an automated situation. Unfortunately I received the same no refund solution. This was after their rep had me hold while she checked. I asked to speak to her supervisor. No supervisor. They will call me within 24 hours. No solution at all. It then became obvious that customers are to pay no matter what has happened. Uber Eats is a terrible service because they do not value their customers enough to do more than read a script. Poor service considering how many other delivery services are available. Goodbye Uber Eats, hello fill in the name.
Reviewed June 7, 2026
Customer reported a safety issue with Order. Came cold and bad quality and Uber refused to provide a solution, on top of that, a $20 order ended on $34 with fees.
Reviewed June 7, 2026
We need to be able to rate in negative stars for bad experiences. Honestly! So on 6/4/2026, I ordered dinner for my family, which after all of the astronomical fees they charge, it was over $70 almost $80. The first driver that was going to pick up the order, canceled which left our meal sitting out at the restaurant waiting to be picked up. So around 10 to 15 minutes later, another person was assigned to pick it up. It took her an ADDITIONAL 10 minutes for her to even arrive at the restaurant to retrieve our order. After leaving the restaurant to bring our dinner to us, it took her another 20 minutes to arrive. All in all, around an hour or more from the time I placed the order until it finally arrived.
Our food was ICE COLD. When I contacted Uber Eats, they told me that it is their policy that they do not refund for cold food. That is ridiculous! After telling the first agent that was unacceptable, he gave me $16 Uber Cash. An insult to my intelligence and useless. My expectation was a full refund since the first driver decided to not deliver my order and cancel out of it. And since he is affiliated with Uber, and his actions caused the order for my family dinner to sit there longer and get cold, I feel that Uber should refund the full amount of my order, including taxes and all fees. I got nowhere with chat that night.
The next day, the chat agent argued with me about it again, and when I requested to speak with a manager by phone, he refused to get someone to call me or to get on chat with me. So I googled their Customer Service number and finally talked to someone, and the best she offered me was half of my subtotal back in Uber Cash or back to my debit card. Nope, I am standing on the fact that Uber should reimburse me the full amount I paid. I mean, if you are in a restaurant and are served cold food, 99% of the time the manager will comp your meal without you having to beg for your money back. Because it's the right thing to do. Evidently, Uber don't believe in that. I know they have their "policy". But they know that's not right.
Reviewed June 5, 2026
The worse experience ever. Not only did the driver not deliver the item to me as requested, Uber Eats and the Driver ignored my request regarding where to deliver the item. The app kept taking me to a different address so I provided very specific comments about where to deliver and the correct address for the entrance to the building where I was. Despite talking to the driver twice and chatting with him saying "wrong building read my notes with the correct address" the driver dropped our food off with a security guard in another building and left. Customer support kept hanging up on me and ending my chats when I requested a refund. Uber Eats also messed up my order. The price was outrageous. What a horrible company with no customer service support. Will never use again.
Reviewed June 3, 2026
This company price gouges and does not deliver. They do not appreciate nor honor their customers. I have had issues with being overcharged, paying priority fees without receiving product on time, unprofessional delivery staff and not receiving the correct order. When I complained, I was not issued a full refund and provided with multiple excuses. None of the above is acceptable considering the cost and supposed convenience they advertise.
Reviewed May 29, 2026
We made a $45 order on May 25th 2026… order never showed up. I submitted a ticket for a refund and they said no because the driver needed a “PIN code” to deliver the food, we never saw the driver or anyone… not sure how he delivered the food without the code but he did. Uber Eats REFUSES to refund even though we literally showed them we made the same order right after.. to DoorDash.. to replace the failed uber order. DoorDash delivered just fine btw. So Uber Eats stole our money and is calling it our fault. On top of all of that, it’s insanely difficult to even get in touch with anyone in “customer service” and they’re all outsourced to India. This company doesn’t give a shit about its clients, at all. I deleted all of my uber info and will die before I ever use them again
Reviewed May 26, 2026
I wish I could give them -0 star. They are horrible with customer service. I have been dealing with a issue for 5+ years and still doing it. They don't investigate or read anything, they just answer the same thing without any explanation of the past. They charged me for some food that I never received and the owner of the restaurant told me, the delivery stole it. Uber reversed the amount but for some reason came back again and every time I try to add a CC they charge me the same amount. I asked my bank to reverse the amount and they keep sating my bank did not authorized my transaction and that is why I have to pay. Horrible. I asked closing my account, but they don't even answer to my request. 5+ years with the same situation.
Reviewed May 26, 2026
Poor delivery service, unreliable, rude customer service, unwillingness to compensate on undelivered food. Just a horrible company. Never use them again.
Uber Eats Company Information
- Company Name:
- Uber Eats
- Website:
- www.ubereats.com