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Uber Eats

Uber Eats

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Uber Eats is a food delivery service from Uber, the popular rideshare app. With Uber Eats, customers use a website or app to order food from a choice of hundreds of restaurants and have it delivered directly to their door for a small fee. Many popular restaurants work with the company.

BOTTOM LINE

Uber Eats is a popular food delivery service that lets you order from participating local restaurants, including those that don’t offer in-house delivery services.

PROS

  • Customizable delivery options
  • Easy way to try new restaurants
  • Brings food to your door

CONS

  • Multiple fees

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    Are you this business?

    How does Uber Eats work?

    Uber Eats lets you order food from your favorite restaurants and have it delivered to your door, even if the restaurant does not traditionally offer a delivery option. Hundreds of restaurants across the country have partnered with Uber Eats, and you can browse the company’s website for participating restaurants. Uber Eats works in three steps:

    1. Browse the Uber Eats app

    If you’re not sure what you’re in the mood for, use the browse feature on the app or website to scroll through participating restaurants. You can see your options by putting in the address where you want the food delivered. The website breaks down participating restaurants by category, the type of meal (breakfast, brunch, lunch, dinner, dessert) and whether the restaurant has any special offers. You can browse national chain restaurants, local eateries, coffee shops and grocery stores.

    The delivery fee, service area and expected wait time for each restaurant are listed upfront.

    2. Place your Uber Eats order

    Once you choose a restaurant, you can browse the menu, add what you want to your cart and proceed to checkout. You can leave instructions for the delivery driver (such as a gate code or where to leave the food) and make a note if you need additional items, such as straws or utensils. On the delivery page, you can:

    • Place the order now or schedule a future delivery
    • Specify where you want the order dropped off
    • Add a payment method
    • See your total cost, including delivery and service fees

    Group orders

    Uber Eats has a group order option for those ordering food for many people. This option lets you send a link to everyone ordering so they can individually add their items to the cart. Once everyone has placed their order, you can pay for it all at once.

    3. Track your Uber Eats order

    Uber Eats’ website and app allow you to track your order in real time. Once you place your order, you can see when your order leaves the restaurant and track the driver’s location until they arrive.

    Uber Eats cost and fees

    Uber Eats makes it simple to enjoy your favorite meals at home, but you pay for the convenience. The menu prices are occasionally higher — it’s not uncommon to see a meal listed for $7.99 on the restaurant's website or in-house menu and then see it listed for $9.99 or more on Uber Eats. This inflation on menu prices is not consistent across the board, but it does occur. Other fees include:

    • Delivery fees vary by restaurant and are listed upfront during the ordering process. These fees range from $1 to $5.
    • A service fee of 15% of your total order price. This fee is not charged when you order from a restaurant that handles its own deliveries.
    • A fee for small orders. This varies by city and restaurant. You can avoid this fee by adding more items.

    Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies lose money when customers use Uber Eats. If you are trying to support local businesses, it may be more cost-effective for you (and the restaurant) to order directly to avoid these extra charges.

    Uber Eats FAQ

    Do you tip Uber Eats drivers?
    Tips are not required, but the drivers appreciate them. Uber Eats drivers are independent contractors who make a small hourly wage but do not receive benefits or compensation for gas, mileage, tolls or vehicle maintenance. If the driver gets your food to you promptly, you should tip them.
    Will my courier bring the meal to my door or inside my office?
    When you order, you can specify whether you want your food brought to your door or front gate. You can also request the driver to meet you at the curb. Drivers may leave your food at the front desk of your office or apartment building, but they won’t bring it directly into your home, office or apartment. Most drivers will meet you at the front door of your home or office.
    What if Uber Eats takes too long?
    If your order is taking longer than expected, it's usually because the restaurant is taking more time to make your order. You can track your order and even contact the driver to get updates on delivery times. If you’re unhappy with the delivery time, you can request a refund. According to the website, if your driver arrived, attempted to contact you and could not deliver the order, you are charged for the order and won’t receive a refund.
    Why am I paying a fee for busy areas?
    Drivers must navigate traffic, long lines and other external problems in busy areas, so Uber Eats charges an increased fee in these locations. You may also see increased delivery fees if there are many drivers in a specific area.

    Is Uber Eats good?

    Uber Eats is a great way to try new restaurants without leaving the comfort of your home. The service is a convenient way to enjoy local food, but the costs do add up. Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies make less profit when they use this service. We think Uber Eats is a great option for trying new restaurants, but the delivery charges can quickly make eating out more expensive.

    Uber Eats Reviews

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    Rated with 1 star
    Verified Reviewer
    Original review: July 5, 2020

    My experiences with Uber Eats has gotten progressively worse. The most common issues are items being forgotten or the order being slightly off. This happens a majority of the time. I usually choose to live with it, since complaining about misses here and there would eat away more time than it is worth. The second major issue within a string of constant problems, is that I got a completely wrong order delivered. The restaurant traded my sides for other items and provided soda when I requested lemonade. It's like they don't ever require their drivers to verify items before delivering them. Either that or they don't have strict guidelines/requirements for their partners to adhere to. The problem is way too frequent to assume otherwise.

    The latest in offenses is that I was allowed to order from a restaurant that was completely closed. I waited over an hour to be told by a driver that my order could not be completed. How does it take an hour to figure out your partner store isn't fulfilling an order request?? Don't they have to accept an order and update upon progression?

    To add insult to injury, I could not cancel the order without being charged. I had to wait through 3 or 4 drivers before 1 of them finally submitted a cancellation. I tried to wait for a chat specialist to process a cancellation and it took over 10 minutes before I got in touch with anyone. By that time the order was canceled by a driver. After waiting for what was meant to be a 30 minute order, for over an hour, I was basically told "sorry about that!" They don't even try to make it right when they've greatly inconvenienced you. I've gone through all that just to say you are better off using a competitor. Their delivery service and customer service is severely lacking. I wouldn't recommend using them if they were the last delivery service on Earth. Don't waste your money.

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    Rated with 1 star
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    Verified Reviewer
    Original review: May 31, 2020

    So after order from Taco Bell and Pizza Hut they both did not delivered. One showed delivered after 45 mins and the other as customer delivery. After contacting customer care which the first was a robot it automatically issued a refund and copy and paste apology. The second might have been a person too which they replied the same. Looks like that they are taking order for the cash but not actually doing the work then holding on to customers' money for future profit.

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      Uber Eats Company Information

      Company Name:
      Uber Eats
      Website:
      www.ubereats.com