About Uber Eats
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Uber Eats is a food delivery service from Uber, the popular rideshare app. With Uber Eats, customers use a website or app to order food from a choice of hundreds of restaurants and have it delivered directly to their door for a small fee. Many popular restaurants work with the company.
Overall Satisfaction Rating
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Pros
- Customizable delivery options
- Easy way to try new restaurants
- Brings food to your door
Cons
- Multiple fees
Bottom Line
Uber Eats is a popular food delivery service that lets you order from participating local restaurants, including those that don’t offer in-house delivery services.
How does Uber Eats work?
Uber Eats lets you order food from your favorite restaurants and have it delivered to your door, even if the restaurant does not traditionally offer a delivery option. Hundreds of restaurants across the country have partnered with Uber Eats, and you can browse the company’s website for participating restaurants. Uber Eats works in three steps:
1. Browse the Uber Eats app
If you’re not sure what you’re in the mood for, use the browse feature on the app or website to scroll through participating restaurants. You can see your options by putting in the address where you want the food delivered. The website breaks down participating restaurants by category, the type of meal (breakfast, brunch, lunch, dinner, dessert) and whether the restaurant has any special offers. You can browse national chain restaurants, local eateries, coffee shops and grocery stores.
The delivery fee, service area and expected wait time for each restaurant are listed upfront.
2. Place your Uber Eats order
Once you choose a restaurant, you can browse the menu, add what you want to your cart and proceed to checkout. You can leave instructions for the delivery driver (such as a gate code or where to leave the food) and make a note if you need additional items, such as straws or utensils. On the delivery page, you can:
- Place the order now or schedule a future delivery
- Specify where you want the order dropped off
- Add a payment method
- See your total cost, including delivery and service fees
Group orders
Uber Eats has a group order option for those ordering food for many people. This option lets you send a link to everyone ordering so they can individually add their items to the cart. Once everyone has placed their order, you can pay for it all at once.
3. Track your Uber Eats order
Uber Eats’ website and app allow you to track your order in real time. Once you place your order, you can see when your order leaves the restaurant and track the driver’s location until they arrive.
Uber Eats cost and fees
Uber Eats makes it simple to enjoy your favorite meals at home, but you pay for the convenience. The menu prices are occasionally higher — it’s not uncommon to see a meal listed for $7.99 on the restaurant's website or in-house menu and then see it listed for $9.99 or more on Uber Eats. This inflation on menu prices is not consistent across the board, but it does occur. Other fees include:
- Delivery fees vary by restaurant and are listed upfront during the ordering process. These fees range from $1 to $5.
- A service fee of 15% of your total order price. This fee is not charged when you order from a restaurant that handles its own deliveries.
- A fee for small orders. This varies by city and restaurant. You can avoid this fee by adding more items.
Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies lose money when customers use Uber Eats. If you are trying to support local businesses, it may be more cost-effective for you (and the restaurant) to order directly to avoid these extra charges.
Uber Eats FAQ
Do you tip Uber Eats drivers?
Will my courier bring the meal to my door or inside my office?
What if Uber Eats takes too long?
Why am I paying a fee for busy areas?
Is Uber Eats good?
Uber Eats is a great way to try new restaurants without leaving the comfort of your home. The service is a convenient way to enjoy local food, but the costs do add up. Uber Eats also charges restaurants to be part of its delivery program, so many smaller companies make less profit when they use this service. We think Uber Eats is a great option for trying new restaurants, but the delivery charges can quickly make eating out more expensive.
Uber Eats Reviews
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Absolutely terrible service and support too. This company took $200 from me and didn't provide a thing either. No receipts and nothing, and no service either.... Not a thing and I don't know how this company does business either!!!
Stay away from driving or delivering for Uber Eats. It's not worth the money and the management doesn't have good control over the operation like they should. Since the whole app is ride share based, for deliveries it leads to racism and discrimination among drivers selecting orders. They are able to see where they are delivering to, and if they have heard bad things about that area, they cancel the order. I live in one of these areas, and always faithfully served deliveries here with no problem. As a ** person and minority in this neighborhood, it bothered me to see orders being cancelled and then it happened to me when I ordered myself. 5 different orders on a busy Saturday night and no one to deliver.
When you have tech issues with the app, good luck getting support and help. Their call centers are totally outsourced overseas so the connection on their headpieces is not good and there is a lot of background noise, so it's hard to hear if you are out delivering. I had many tech issues and their app finally started freezing on me. I called more than 4 times and even had my situation escalated with no resolution. It was as if they forgot about me each time, and there was supposed to be a record of our chat and screen shots. I even reached out to them via social media, praying this might help, and no. They are more concerned with their customers than their drivers.
The problem is, Uber is one big disorganized mess. DoorDash or Instacart are much better apps any pay way better. Steer clear of Uber for driving AND as a customer. They clearly have problems that can lead to very visual discrimination cases and I will be filing a complaint with the EEOC about this as well.
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They show a 40 percent discount, take the discount off the amount you see but then remove it before charging your card so you pay full price. Then when you cancel a minute later they still charge you the full amount saying they already started your food. Impossible!!! Crooks
Uber Eats repeatedly emailed me promotional offers to get me to use their service. I accepted a twenty dollar offer promotion but it disappeared once I placed the order. When I called the customer service number they advised me to take a screenshot of the promotion and then wait till the order was delivered before they could adjust the price. I did exactly what they said and when calling back they then said they could not adjust the price and my account was locked. This was the first order I had placed with them in a long time-without the promotion I never would have made the order. Uber should be ordered to honor their promotions and pay damages to customers who have been swindled by their misleading practices.
We ordered hamburgers and they were delivered almost an hour after ordering. Obviously they were cold, onion rings cold and soggy. I called the company and was told "we have an hour delivery policy". This is unacceptable for hot food. On top of it, I think it sat so long, I had horrible stomach issues 2 hours after I ate it. I think an hour gives bacteria plenty of time to build and I was miserable. I will never use them again. Customer service was horrible and rude!!!
Placed a lunch order showing 30 mins delivery times at a Dos Toros near my apartment. After placing the order I checked back in 30 mins anticipating an imminent delivery only to learn the order was moved to another dose toros branch uptown AND the delivery would be made over an hour and a 1/2 after placed. Also sae a 30 mins bike ride timed in so my food would be freezer cold upon arrival.
Cancelled the order and was charged with no refund as they claimed order was already ready yet it was still an hour until "estimated delivery" Uber customer service offerred lip service Apologies and fake understanding and kept stating policies prohibit anything from being done. When pressed the resolution was to spend more time emailing Uber the issues with the policy! Don't waste time or money with companies who lean on policies that at best are immoral, unethical and against the customer and at worst are purposely fraudulent... Let your wallet speak. Was a regular customer and will use other food delivery services that have integrity.
Placed an order and went to remove something and add something else. Well it didn’t, it was canceled immediately so the merchant didn’t complete the order. They confirmed it. I will never use them again. Only Doordash moving forward, they stand with the customer not the opposite l. The solution was me driving to pick it up. Which I can’t do with 2 young sleeping kids. I was canceling the other one because I didn’t have the $ to waste on so much pizza being only me and my 2 kids. I offered to pay for the 2nd driver but was told not allowed. The truly most important thing is them notifying people. I 100% did not receive the noti Of you will still be charged $55, I never would ok that. Who would?!?! So I was basically robbed, no $ and no food. Absolutely disgusted. So much so I’m going back to Doordash.

I'm an Uber delivery driver, started few months ago, I was doing well and always getting a good feedback from the customers..Unfortunately this past few days I noticed you can no longer pick which deliveries you gonna pick. If the order popped up on the screen you need to pick up right away. They will give 4 tries and if you don't accept they will log you off automatically as it will say on the screen "Are you still there, it seems you missed a lot of deliveries, will log you off and come back online again when you're ready" which is absolutely ridiculous because they are forcing you to accept a 3.50 for an 8 mi delivery....
As a delivery driver of course I want to make a profit. It's my car. It's my gas. if I will accept those low tips, high mileage deliveries I will ended up nothing and Uber will make profit for it...UBer ripping us drivers nowadays...I feel like they're baiting you to make good profits for a couple months, afterwards they will give you unprofitable deliveries..I noticed it too that in a span of 5 hours and you already making $100 they will stop giving you deliveries even on a busy hours...Uber will give you 12 hours per day and I tried to use the entire hours ended making the same amount..Also if you complain the Merchants it's still your fault...Merchants here doesn't trust delivery drivers...Uber if you think your delivery drivers are not TRUSTED AND COULDN'T COMPLETE THE ORDERS DEACTIVATE THEIR ACCOUNT RIGHT AWAY AS IT pulling down your Good delivery and honest drivers
I had a promotion for free Uber One for 4 months to get free delivery. Then at the same time they had promotions going on for a month for buy on get one free at some restaurants, and then they had: spend $25 save 40% up to the first $15. So, I was looking forward to buying a lot for a few months to try it out. I placed an order at Harold's Chicken Shack, and there was a delivery charge of $5.50. Any delivery over $5 is not free with Uber one. Then I saw that there was another location of Harold's Chicken Shack, and this had free delivery, I think, it didn't say if there was a charge for delivery. I had just placed the order and I thought I could cancel and reorder from the other location. I tried to find where to cancel and I clicked on a link that led to a chat with a robot. A lot of text was spewed so fast I couldn't read, then I clicked on Cancel Order, then it said I was just charged $18.50.
I didn't know there was a big fine for cancelling an order, I didn't see the message, and I was rushing to cancel before the restaurant started the order. I clicked that the problem was not solved, and then waited for a "human" agent for ten minutes. The agent was responding by just clicking on prewritten messages saying he refused to give a refund. I said I would go to my bank and block this charge, and write negative reviews, and I was cancelling my membership. He said he had offered the best possible solution. I said "paying $18 for nothing is the best possible solution?" That didn't make sense and he was gone. Then I clicked on Situation not Resolved again and got another agent and re-explained the situation. He made many of the same prewritten comments, saying the problem was on my end. Then he conferred with his staff. He offered me $1o in Uber Cash. I said that's no good because I'm cancelling.
Finally after twenty minutes of complaining he gave me the refund. My getting the refund was random chance, it doesn't mean they are nice, they could have gone either way. They think because I clicked by accident my $18 belongs to them. If they had just clicked "refund" from the beginning I would still be a member.Now I know never to try to cancel an order once placed, I've learned that lesson, but it's too late because I am done with Uber for good. They ruined my shopping experience. I would never call an Uber, or order from Uber Eats. You might think you are supporting workers by ordering from them, until those workers are replaced by machines, and the customer service can also be replaced by machines, because they don't need humans to click on prewritten messages.
Uber Eats has to be one of the worst companies on the face of the Earth. What a scam! We ordered two burrito bowls tonight from chipotle and got charge $67.88. When I called into them to question it, they said that they charged an $18 service fee Plus a delivery fee plus the tip on top of the $30 order. I had absolutely no idea well making the order that it was going to be more than $33 but my bank notified me of the $67.$.88. We will never use this Gammy company again and I want to make sure people know that they can really get screwed over by Uber eats. We are retired and on a limited income, and I thought it would be nice on my birthday to order in having no idea that this company would do this to us. I called them to ask questions about it and they did nothing but defend their right to do that even though they didn't send me an email or any warning because if they had, I would've canceled the order.
Uber Eats Company Information
- Company Name:
- Uber Eats
- Website:
- www.ubereats.com
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