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About Uber Eats
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Uber Eats is a food delivery service from Uber, the popular rideshare app. With Uber Eats, customers use a website or app to order food from a choice of hundreds of restaurants and have it delivered directly to their door for a small fee. Many popular restaurants work with the company.
Pros & Cons
- Customizable delivery options
- Easy way to try new restaurants
- Brings food to your door
- Multiple fees
Uber Eats is a popular food delivery service that lets you order from participating local restaurants, including those that don’t offer in-house delivery services.
Uber Eats Reviews
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Extremely disappointing customer service. I had placed an order for Buy 1 get 1 free - it didn't add that to the cart, and told me that I have to add 2 items to get that offer. I had done this in the past and the second 'free' item was automatically added to the cart. When I called customer service immediately, the person (Tony) could barely speak English and understand the issue. He kept me on hold for ~7 mins to come back and say the order cannot be canceled, since the merchant has already started preparing.
When I asked him to call the merchant and add the second item, he informed me that cannot be done and that I have to call them. I called the merchant only to be told that Uber Eats has to do it online. This went on for several phone calls placed by me - and the end result was zero. When asked to connect to a supervisor, they informed me it was against their policy to connect to a supervisor. Uber Eats has been consistently late, delivering cold food and with increasing service charges, the services are decreasing. I hope my review reaches the correct authorities, and they can look into the issue. Also, it would be really helpful, if they hire customer service operators who can speak and understand English.
I placed an order well in advance (nearly a week) of when I needed it and scheduled. The day of the order at the time of the anticipated delivery of an order for nearly 300 - the driver must have decided they did not want to deliver it and cancelled it. All Uber Eats did was cancel it and make excuses. I am literally disgusted with them and will NEVER use them again!
Never got my order after hours of waiting. Was told they could refund the food but not the tip LOL. They said the best they could do was an Uber credit. I’m never using this app again and I’ve disputed the transaction with my bank. You can NOT keep my money for something I NEVER received! Get real you scammers!
I wish zero stars was an option. The app told me my driver was on the way at 3:57pm. The app said the driver was 4 mins away so I went outside my apt building to wait. At 4:19pm I received a message from the driver saying he was 9 minutes away...which was weird because the app now said he was 1 min away. Okay, fine. Then the app called me and told me my driver was trying to reach me and to check my messages. I checked. Still the one message that said nine minutes away. Fine. I messaged back saying I was standing outside.
Nine minutes later, the app said my food was delivered. My food was not delivered. No one pulled up to the building to deliver. How do I know this? Because I was standing outside! I waited outside for 30 mins and the food never arrived. When I contacted customer service I was told the matter was resolved and there was nothing they could do. I tried again and received the same cut and paste message. My food never arrived. I did nothing wrong. I attempted to contact my driver and say I was outside. I was indeed outside. No one ever arrived. This is absolutely ridiculous.
I ordered food for pick up at Chilli's. I got to the restaurant and they said no order was created but yet Uber Eats already took my money. I had to chat with two different people at uber eats to be told that there wasn't anything they could do. I deleted all of the Uber apps and will never give them any more of my money. I will also tell everyone I know about this and encourage them to not use Uber at all!!!!
Uber Eats is very convenient but as of late, I've encountered drivers arriving in vehicles that they did not register with. On multiple occasions, the app states the driver is arriving on a bicycle but arrives in a vehicle. I'm not sure how or why Uber thinks this is ok. I'm happy there are other delivery platforms that can be used.
I have been Uber Eats for a long time and have generally found it very reliable. Recently, and for no reason at all, it has been sending drivers to the wrong address. I leave very detailed delivery instructions to fix this to the drivers and generally, they follow it. Tonight my notes were ignored and the driver delivered my order to a random place and just wrote, "I am at the door" and then got a message that the order had been delivered. Tried to contact him, I left multiple messages, all ignored.
I am appalled at the customer service I was delivered. It is impossible to get in touch with anyone apart from a robot, all they do is say they will refund. I am hosting a children's party and needed this order covered and now it is sitting on someone else's front door. I will never use them again. The laziness of this driver is appalling and there is no way to contact them after the delivery has been made, regardless if it has been collected by the customer or not. They just get paid and don't care and neither does the company.
If I could give negative stars, I would. They do NOT value their customers. Period. I ordered Uber Eats (first and last time ever). Order was delivered late. (I was on the phone with one of their customer service reps at the time it was delivered) which was AFTER the "no later than" time. I don't know how this is even questionable since I was on the phone with them at the time it arrived. Supervisor confirmed it was late and promised a refund. Not only did I not get the refund, they now tell me it was delivered EARLY.
I've spoken to multiple CS agents, Supervisors and now a Manager. They say it is IMPOSSIBLE to issue a refund. Their driver accepted the order and sat still for more than 15 minutes before leaving to pick up the order. (I could see their progress on the tracker). They picked up my food more than 50 minutes after it was ready. They had only one stop before mine. When it got to me, it was cold. Who wants to pay $40 for cold food that they just can't eat. I was traveling so I had no way to reheat it. Yet, they refuse to refund. They tell me there is no way they can. I will NEVER use their service again. Beware. They promise things they will never deliver. If you use their service, I hope your food is delivered on time because if it isn't, they won't refund. They'll die on a hill saying it was on time or early. Customer service is non-existent. The "best" they could do was offer me $30 uber cash... How does that help if I will NEVER use their service again?!
Placed an Uber Eats order with Dairy Queen made a mistake and cancelled the order as soon as it was placed. They still charged me 13.15 for the food saying they started my order already. There was no way they started the order because I literally cancelled the order as soon as I placed it. Customer service was no help and I had an Uber monthly membership with them. I use them on a weekly basis and never had had to cancel an order. Nowhere does it say if you cancel an order you will still be charged the original order amount… I requested a refund with ZERO help from Uber eats. They rather lose a customer rather than credit me back! Horrible service. Be careful using them!
I have used Uber Eats for awhile. In the last couple of orders I received the someone else order. I received a refund on the first one which was great because I do not eat the type of food that was delivered. I ordered again and it went perfect and food was great. Then tonight again the wrong items were delivered and items were missing. It looks like the wrong order was picked up again. I complained online and received a nasty email saying that people that complain a lot will be blocked from receiving refunds. I am baffled as both times I gave copies receipts of what I ordered and what was delivered and they are different. I have no problem with the other food deliveries they are great. Uber Eats has gone from a good service to one that is a problem to get what you order and then they make it very difficult to get a refund. Beware.
Just use Door Dash. We ordered milkshakes before 3:30. Our driver was on a BICYCLE with at least 2 stops before us, then got lost. At 4:19 he arrived. Everything was melted. And he was trying to carry the shakes in his lap while driving a bike. One fell out. One was half empty and spilled all over everything. It was caramel, so everything is sticky, including my suit. The lids were popped off of 2 drinks and spilled into each other. One drink we didn't even order. (How did he even have stops before us? Where the heck did he put them?)
Anyway - Uber won't credit all of it because I didn't take pictures. But my coworkers tossed them already. So... if one frozen drink doesn't make it through a 40-minute bicycle ride in 80 degrees, you have to prove through photos that the others are magically immune to heat. Also, Uber says they aren't responsible for drinks that are the wrong temperature. They are apparently not responsible for much else, either. I'm out. I'll use ANYBODY else.
Uber Eats is the worst to trust for food deliveries. People approach apps like Uber eats when in need and kind of urgent need. Last 5 months or more I have been patient with Uber eats. Every single order that I have placed was always delayed by more than an hour. Most of the times the order gets canceled after more than 2 hours wait time. Worst service. Not trustworthy.
Scammy, Deceptive, take most of the profit from the driver. They will stack orders and hide them so that you do not know where you’re taking the food from other restaurants. Furthermore, they will take you so far away that you’ll never be able to get back home. This app is evil, do not drive for this company unless you absolutely positively have to which is the only reason I’m doing it right now.
I finally figured out this business model. They break even on actual deliveries. They cancel a % of all transactions. They refund purchase only, keep tip. (20%). When customers complain they wear them down until they drop it. Probably $6. Multiply that over thousands of transactions is pure profit.
I had used Uber Eats and had been quite happy with them. Then I needed to get in touch with them! It’s impossible! They charged $36 for a $16 salad! The restaurant canceled my order and UberEats kept my money. The restaurant told me to reorder because the app was wrong but I didn’t want to pay $72 for a salad. After seeing all these reviews, I just wish I’d come to this site before I ever used Uber! I have used Uber for rides multiple times but after this experience, I’ll just use another ride app.
My driver got my address wrong. So he messaged me. He realized he was in the wrong place and told me bring my order just later. Anyway he never came but told Uber he did and they won't give me a refund.
Uber is just a scam. Uber pays very less fare and uses the tip toward trip to show driver that Uber paid you. But in reality Uber does not. Allover very bad experience. Skip The Dishes is better than Uber as Skip pays more and less kms.
On Saturday, March 18 I placed an order for $169 at a local restaurant. When I receive the order I only received three of the seven items that I ordered, I called the restaurant to receive a refund and they said they would contact Uber eats. I assumed I was refunded. Not only that, I left an $18 tip for the driver. I just realize they charge my credit card and it is now March 24 and they’re telling me it’s too late to get a refund. This is terrible service. I will never recommend them. They use horrible drivers that are not capable of a simple service, I should not have to pay for their irresponsible actions, Uber Eats should be responsible! I intend to call my credit card company and file a dispute.
Absolutely terrible service and support too. This company took $200 from me and didn't provide a thing either. No receipts and nothing, and no service either.... Not a thing and I don't know how this company does business either!!!
Stay away from driving or delivering for Uber Eats. It's not worth the money and the management doesn't have good control over the operation like they should. Since the whole app is ride share based, for deliveries it leads to racism and discrimination among drivers selecting orders. They are able to see where they are delivering to, and if they have heard bad things about that area, they cancel the order. I live in one of these areas, and always faithfully served deliveries here with no problem. As a ** person and minority in this neighborhood, it bothered me to see orders being cancelled and then it happened to me when I ordered myself. 5 different orders on a busy Saturday night and no one to deliver.
When you have tech issues with the app, good luck getting support and help. Their call centers are totally outsourced overseas so the connection on their headpieces is not good and there is a lot of background noise, so it's hard to hear if you are out delivering. I had many tech issues and their app finally started freezing on me. I called more than 4 times and even had my situation escalated with no resolution. It was as if they forgot about me each time, and there was supposed to be a record of our chat and screen shots. I even reached out to them via social media, praying this might help, and no. They are more concerned with their customers than their drivers.
The problem is, Uber is one big disorganized mess. DoorDash or Instacart are much better apps any pay way better. Steer clear of Uber for driving AND as a customer. They clearly have problems that can lead to very visual discrimination cases and I will be filing a complaint with the EEOC about this as well.
They show a 40 percent discount, take the discount off the amount you see but then remove it before charging your card so you pay full price. Then when you cancel a minute later they still charge you the full amount saying they already started your food. Impossible!!! Crooks
Uber Eats repeatedly emailed me promotional offers to get me to use their service. I accepted a twenty dollar offer promotion but it disappeared once I placed the order. When I called the customer service number they advised me to take a screenshot of the promotion and then wait till the order was delivered before they could adjust the price. I did exactly what they said and when calling back they then said they could not adjust the price and my account was locked. This was the first order I had placed with them in a long time-without the promotion I never would have made the order. Uber should be ordered to honor their promotions and pay damages to customers who have been swindled by their misleading practices.
We ordered hamburgers and they were delivered almost an hour after ordering. Obviously they were cold, onion rings cold and soggy. I called the company and was told "we have an hour delivery policy". This is unacceptable for hot food. On top of it, I think it sat so long, I had horrible stomach issues 2 hours after I ate it. I think an hour gives bacteria plenty of time to build and I was miserable. I will never use them again. Customer service was horrible and rude!!!
Placed a lunch order showing 30 mins delivery times at a Dos Toros near my apartment. After placing the order I checked back in 30 mins anticipating an imminent delivery only to learn the order was moved to another dose toros branch uptown AND the delivery would be made over an hour and a 1/2 after placed. Also sae a 30 mins bike ride timed in so my food would be freezer cold upon arrival.
Cancelled the order and was charged with no refund as they claimed order was already ready yet it was still an hour until "estimated delivery" Uber customer service offerred lip service Apologies and fake understanding and kept stating policies prohibit anything from being done. When pressed the resolution was to spend more time emailing Uber the issues with the policy! Don't waste time or money with companies who lean on policies that at best are immoral, unethical and against the customer and at worst are purposely fraudulent... Let your wallet speak. Was a regular customer and will use other food delivery services that have integrity.
Placed an order and went to remove something and add something else. Well it didn’t, it was canceled immediately so the merchant didn’t complete the order. They confirmed it. I will never use them again. Only Doordash moving forward, they stand with the customer not the opposite l. The solution was me driving to pick it up. Which I can’t do with 2 young sleeping kids. I was canceling the other one because I didn’t have the $ to waste on so much pizza being only me and my 2 kids. I offered to pay for the 2nd driver but was told not allowed. The truly most important thing is them notifying people. I 100% did not receive the noti Of you will still be charged $55, I never would ok that. Who would?!?! So I was basically robbed, no $ and no food. Absolutely disgusted. So much so I’m going back to Doordash.
I'm an Uber delivery driver, started few months ago, I was doing well and always getting a good feedback from the customers..Unfortunately this past few days I noticed you can no longer pick which deliveries you gonna pick. If the order popped up on the screen you need to pick up right away. They will give 4 tries and if you don't accept they will log you off automatically as it will say on the screen "Are you still there, it seems you missed a lot of deliveries, will log you off and come back online again when you're ready" which is absolutely ridiculous because they are forcing you to accept a 3.50 for an 8 mi delivery....
As a delivery driver of course I want to make a profit. It's my car. It's my gas. if I will accept those low tips, high mileage deliveries I will ended up nothing and Uber will make profit for it...UBer ripping us drivers nowadays...I feel like they're baiting you to make good profits for a couple months, afterwards they will give you unprofitable deliveries..I noticed it too that in a span of 5 hours and you already making $100 they will stop giving you deliveries even on a busy hours...Uber will give you 12 hours per day and I tried to use the entire hours ended making the same amount..Also if you complain the Merchants it's still your fault...Merchants here doesn't trust delivery drivers...Uber if you think your delivery drivers are not TRUSTED AND COULDN'T COMPLETE THE ORDERS DEACTIVATE THEIR ACCOUNT RIGHT AWAY AS IT pulling down your Good delivery and honest drivers
I had a promotion for free Uber One for 4 months to get free delivery. Then at the same time they had promotions going on for a month for buy on get one free at some restaurants, and then they had: spend $25 save 40% up to the first $15. So, I was looking forward to buying a lot for a few months to try it out. I placed an order at Harold's Chicken Shack, and there was a delivery charge of $5.50. Any delivery over $5 is not free with Uber one. Then I saw that there was another location of Harold's Chicken Shack, and this had free delivery, I think, it didn't say if there was a charge for delivery. I had just placed the order and I thought I could cancel and reorder from the other location. I tried to find where to cancel and I clicked on a link that led to a chat with a robot. A lot of text was spewed so fast I couldn't read, then I clicked on Cancel Order, then it said I was just charged $18.50.
I didn't know there was a big fine for cancelling an order, I didn't see the message, and I was rushing to cancel before the restaurant started the order. I clicked that the problem was not solved, and then waited for a "human" agent for ten minutes. The agent was responding by just clicking on prewritten messages saying he refused to give a refund. I said I would go to my bank and block this charge, and write negative reviews, and I was cancelling my membership. He said he had offered the best possible solution. I said "paying $18 for nothing is the best possible solution?" That didn't make sense and he was gone. Then I clicked on Situation not Resolved again and got another agent and re-explained the situation. He made many of the same prewritten comments, saying the problem was on my end. Then he conferred with his staff. He offered me $1o in Uber Cash. I said that's no good because I'm cancelling.Finally after twenty minutes of complaining he gave me the refund. My getting the refund was random chance, it doesn't mean they are nice, they could have gone either way. They think because I clicked by accident my $18 belongs to them. If they had just clicked "refund" from the beginning I would still be a member.
Now I know never to try to cancel an order once placed, I've learned that lesson, but it's too late because I am done with Uber for good. They ruined my shopping experience. I would never call an Uber, or order from Uber Eats. You might think you are supporting workers by ordering from them, until those workers are replaced by machines, and the customer service can also be replaced by machines, because they don't need humans to click on prewritten messages.
Uber Eats has to be one of the worst companies on the face of the Earth. What a scam! We ordered two burrito bowls tonight from chipotle and got charge $67.88. When I called into them to question it, they said that they charged an $18 service fee Plus a delivery fee plus the tip on top of the $30 order. I had absolutely no idea well making the order that it was going to be more than $33 but my bank notified me of the $67.$.88. We will never use this Gammy company again and I want to make sure people know that they can really get screwed over by Uber eats. We are retired and on a limited income, and I thought it would be nice on my birthday to order in having no idea that this company would do this to us. I called them to ask questions about it and they did nothing but defend their right to do that even though they didn't send me an email or any warning because if they had, I would've canceled the order.
Besides Uber blocking my debit and credit card once I got to Mexico and even then I had horrific experiences trying to get someone who either spoke English or actually wrote something other than a generic response, in May I ordered a pizza. The driver never came to the door & I got charged for a pizza I never got. I have to pay cash because of them blocking my US credit cards and they are an AMERICAN COMPANY, so there was no way to refute the charge via the app! Since May I have wasted tons of my time trying to get someone who has a brain to respond to my messages either on the app or in email & remove the charge. I even had 2 other people try with no luck and then I got my VA to try & she also had the same issues as me, so I had to pay someone to get nowhere. She even reached out on IG and got someone who speaks English and they just pointed her back to the same terrible service she had already experienced.
Every time I write to them whether in English or Spanish, they just paste "I don't know what you are saying, be more clear." I can see that tons of other people have been scammed by Uber (looks like mainly for rides.) Why isn't anyone doing a class action? Not only do they monopolize the industry, they cause people tons of stress and I'm not even talking about the countless hours I've lost trying to deal with them, look at people who missed their flights, had no way to get back home at 2 am, paid for tolls that never happened and so on. THIS IS TERRIBLE!!! Oh, & I did report them on the BBB & they never responded. Most companies do which should tell you something.
I've only been driving with Uber Eats for a week or so and I've also worked with Doordash in the past, so I'm very familiar with the routine. However Uber locked my account after a few days and I received a message from Uber stating a customer claimed I was intoxicated with alcohol and under the influence and used threatening behavior while arguing with them, which never ever happened!!! Uber immediately restricted my account-???They never reached out to me to even make me aware of this FALSE accusation nor did anyone call to inform me of this investigation. Not only did they restrict my account but they withheld the money that I already earned for the deliveries made prior to their investigation, which I let them know was illegal, because I've already earned that money and you cannot withhold my funds!
I called multiple times and spent SEVERAL hours with Uber reps that transferred me over and over and over 7 TIMES. They all kept telling me the next apartment was the best department to help. I began to communicate through the app to ask where these allegations came from??? ALL of my communications with every client are within the app, plus technology timestamps when I start and end a delivery and move on to the next customer, duh! So when did this supposed fake incident happen? I made 10 other deliveries that same day. Everyone tipped and gave me amazing feedback! It's crazy that if someone is racist or they don't like you, they can go right to the app and make up a lie about your character and Uber is one-sided to stand with the customer! They fail MISERABLY to protect their contractors!!!
Beware if you have an ex that you have to deliver to and they decide to be spiteful. Uber may block your account!.. For the sake of your reputation and the sake of feeling like a respected contractor, I would go with doordash instead or another delivery app. Uber has horrible customer service they don't protect their contractors! They have yet to call me and told me they're fake allegation can take weeks to complete, with my account still being on hold. They allow any client to make false accusations against you and they are one-sided to attack you and restrict your account with no proof of these allegations. I lost so much respect for Uber and I'll be filing complaints to the corporate office and above!
Uber Eats Company Information
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- Uber Eats
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