Uber Eats Reviews

The customer service is non existent. The driver picked up my food, then went to another restaurant and sat in there for nearly an hour. They would not cancel my order and CS just ended the chat when I asked for a refund.

Why did the Uber eats driver say the ticket said one item when the ticket said two items? No more UE deliveries for me. The drink and tip cost ue a knock on my door. I’m typing extra so the review can be submitted so others can decide if Uber eats is even worth the aggravation. I’ll waste my own dollars and cents if I want something quick.

Almost every time I order food something missing and Uber don't give me the money back from the missing items and if that happens to millions of people they make millions of dollars. They abuse too much.

This evening I decided to try and order from Taco Bell for delivery. I went to Instacart on my computer only to learn I had to scan the thingie and download the app on my phone because I had to use the app on my phone which turned out to actually be Uber Eats which apparently is now part of Instacart. Well it was a disaster. I got the order done finally (the sort of thing I hate doing in my phone..Need bigger phone I guess)... And went to checkout and was told "Oh no we have a problem. We can't deliver now. We are too busy" or words to that effect... Sigh. So then it said "do you want to choose another restaurant". I said yes but changed mind and closed it. I came back to it in a few minutes to try again and redid the missing order (by then it was gone) and proceeded to check out...

I order Uber Eats very often and had a scary experience this morning. When I opened the door there were two people and instead of handing me the bag, they asked me for money and tried to scam me. Do not waste your time with these clowns and find another service! Even more concerning is Uber Eats' response: Thanks for letting us know. We expect delivery people to meet our quality and safety standards, so we’re sorry to hear that this experience didn’t measure up. You can share this feedback directly with your delivery person and help them improve by giving them a rating in the app. This response is a joke - How about removing unsafe delivery service people who try to scam your clients!

Had a horrible experience with Uber customer service. They refuse to credit my account due to an error they made. On top of that, the chat support person ended our chat even though you can clearly see in the attached picture I asked to be transferred to a supervisor. This is the worst customer service I've ever received. I'm ready to cancel my Uber One and go back to Dash pass. If you're debating between the 2, go with Doordash. Their customer support is leaps and bounds ahead of Uber.

Uber Eats takes people money then blames it on the merchant. I talked to the manager of the store and he also agreed I should of gotten my money back but Uber eats keeps saying they had already started the order which I and the Manager at the restaurant agreed. He stated that they hadn't even started making the order but because uber eats said they started which was a lie. You guys are horrible. I placed by accident and immediately canceled within seconds before a min. Like for real. Never again but they don't care. They just collect and take. No food, no money. Y'all are losers and I lost messing with Uber eats. The merchant was a blessing and understood my concern. Went above and beyond and he also agreed that you guys were wrong for that .... Then Ubers sends me steps to get my money back and still said no morals, just greed.

I placed a food delivery order through Uber Eats that totaled $101.99. The confirmation text they sent said I would have to present id and a code to the driver to receive me food, and they provided me with the code to give the driver. I assumed that meant the food would be handed off to me after I provided the necessary code. An hour later, family asked about the food and I looked on the porch, where a bag of food was laying on the porch and two of the items were outside of the bag, one on my steps, and one across the porch. We don't know if driver just threw the bag on the porch or if animals had gotten into the bag, but my family refused to eat food that we have no idea what has happened to the food.

The customer service is beyond poor. For a mega company, they have EVERY EXCUSE IN THE BOOK why they cannot help you. The lies they spit out and promises they make are **!! I received an Uber Eats gift card and cannot use it because they CHARGED ME WITHOUT MY AUTHORIZATION for a promo for UBER ONE… 3 months worth. And although my bank deleted the charges, Uber has not, despite contacting them and trying to sort this out many many times for OVER A YEAR. This makes using the gift card impossible unless I pay Uber for the false charges. Will be contacting the BBB; buyers beware!

Very upset. I just started Uber Eats and had a customer report me for an order I never picked up. It's ridiculous how is that my fault. Their Uber Eats GPS app had a glitch and rerouted where I could deliver to one customer. Not the other one. People fail to realize mistakes happen. Not always the driver fault. We spent gas through all type of weather today. Give them what they want. Whoever did that to me on Girard Ave in Philly owe me an apology. It wasn't my fault. Making me look bad just starting. I have a family to feed. Shame on you. Food was still at restaurant.

I am disabled and have severe diet restrictions. I cannot eat at restaurants because of it. When they miss items I cannot just run to store. I use a walker to get up & down stairs. I use a walker most days.

I am extremely disappointed with my recent experience with Uber Eats. I placed an order for groceries, expecting timely delivery, but not only did I never receive my items, I also haven't been refunded despite multiple attempts to resolve the issue. I contacted customer service several times, hoping for assistance, but encountered unhelpful responses and a lack of accountability. It's frustrating to pay for goods that were never delivered and even more so when the company fails to rectify the situation. This level of service is unacceptable, and I will not be using Uber Eats EVER again. I strongly advise others to reconsider before relying on this service, as their customer support and delivery reliability are severely lacking. This is how they treat their members.

These guys are the worst. They changed drivers. Then added more routes to the second driver after he picked up the food. Food arrived ice cold. Tried to cancel. Then they put me on hold for 35 min and said I took too long to cancel. Asked for a refund and they said they can only offer 4 bucks. No thank you. I declined. They honestly don’t have any customer service. Trash company.

Uber started out great, but now it's a total scam. They don't update the menu, the restaurants, or the stores. The drivers say the product isn't available and give you a more expensive one to boost their rating. I placed an order at McDonald's, the famous Grinch Happy Meal. 35 minutes after receiving the order, the delivery driver never showed up, they never marked it as "working on the order," in fact, it was out of stock. I had to cancel it because it was for kids and for the same day, not the next. In the end, they didn't even have my order because it was out of stock after I called. There was no preparation or driver, but they still charged me and simply stole my money.

I NEVER activated Uber One again. This same scam happened to my roommate. My credit card is BRAND NEW, never entered to the Uber app, all the sudden I have a monthly subscription even though I have not been billed in the previous months. There is an actual class-action lawsuit incoming if this continues to others.

Uber Eats is so poorly managed. First, they charge huge delivery fees, but at some point, it does make sense if you're receiving food on time and you're getting what you've ordered. I had a bad experience with Eats. I ordered 3 coffees and some plain Timbits. My order was accepted and I received a call immediately from the Tim's that they don't have plain tims, "We can send sour Tim's." I said, "No, cancel them bits, just send me my coffee." They can't cancel one particular item. So I was only left with one option to cancel the whole order, which I did.

Third times a charm! The difference in overall experience was exceptional. Big praise and thanks to Bradley the UberEats driver and the individual with customer support when wanting to add another additional tip for the driver. Well done guys 🙌👏👍👍

I have used Uber Eats off and on and lately have been unhappy with their "promotion" emails. Last night I was given a free delivery option plus 40% off my order. Both were utilized - however they sneak in extra charges in the "tax and fees" listing. The "fees" ate up the majority if my discount "promotion". Don't be fooled with these "great deals" - we got two bowls of soup, one full sandwich and one half sandwich for almost $60!!!

Worst experience ever- for one I was given an offer on my 1st order of $10 off a min purchase of $1 and zero delivery fee. I tried to use it and ordered from Moe's. I ordered a meal with a drink and 1 quesadilla. Total came to $34.91. They charge me$ 6.06. Service fee??? I have no idea what that is. And never gave me my drink. Tried to resolve through app but there's no place to text issue. Only one click options. Called customer service, only to find out they don't deal with food service issues, went online to Uber Eats and dealt with 3 people on chat that were rude and all told me there's nothing they can do for me. They don't know how to deal with customer issues and won't resolve any customer concerns on regards to offers and miss food.

Uber Eats' customer service is absolute garbage. We ordered through the app, and an order that was quoted to take 20 minutes to arrive took over an hour. This is because the app allowed our delivery driver to accept another order, that was NOT on the way, and deliver that one first. Our food arrived ice cold, except for the milkshakes, which were entirely melted. Given how long the food sat out, it wasn't safe to consume and we were charged almost $100 for inedible food. I contacted customer service through the app, which collected the pertinent details and advised they would respond in 48 hours.

UBER EATS IS A STRAIGHT-UP CRIMINAL SCAM – THEY STOLE MY MONEY AND SENT RANDOM CREEPY PEOPLE TO MY DOOR Ordered Häagen-Dazs ice cream. Got ZERO confirmation. No email. No text. No receipt. Nothing. The order literally never even appeared in my Uber Eats app. Next thing I know, two shady strangers (a man and a woman, no uniforms, no Uber bags, just sketchy vibes) are at my door holding Häagen-Dazs and claiming it’s for me. How the hell did they even know my name and address when I never got a single notification and the order never showed up on my end?!

Worst service ever for Uber Eats merchants. Our account was compromised and Uber provided zero real support. Instead of helping us urgently, they told us to send an email and wait for someone to respond but no one ever did. For one of the biggest delivery companies in the country, this level of negligence is unacceptable. We called multiple times and still received no assistance whatsoever. Absolutely disappointing and unprofessional.

A dasher name Ashley from Uber eats did not bring my order to my home because she couldn't find my location. She was late. Uber Eats ' mapping system is terrible, the map can't pinpoint the proper location. I called and one of the representatives said a refund is owed to me, but when I looked at the chat, they said I am not getting a refund. The dasher never delivered my items to me. She did a bad job. Why would a company keep a dasher in their company when she didn't do a good job. That doesn't make sense.

I had a disappointing experience with my recent order from Jack in the Box through Uber Eats. Initially, I forgot to update my address, but I promptly corrected this mistake. However, the driver proceeded to deliver the order to the incorrect address. After contacting the driver and instructing him not to deliver the order, I reached out to Uber Eats customer support. Unfortunately, the representative informed me that a refund was not possible since the order had already been delivered. I explained that the food would go to waste, but the representative stated that there was nothing they could do.

Always an issue and terrible customer care. I got an overly expensive drink that came with the seal broken. That is considered a safety issue. They said they cannot provide a refund. Mind you I am a regular customer and have had many problems with the service. Why do you think drinks COME WITH A SEAL????

They will steal your money and not deliver you any food at all after waiting 1 hour or more. The drivers don't speak English and will admit to eating your food. What a big joke. I want everyone to be aware.

I ordered from UBER EATS While on vacation in Edinburgh, Scotland and was robbed by your fake driver. I am asking for a refund since the driver sent a false photo of the wrong location (not my hotel) and ran off with the food. I have been filing complaints for 5 weeks straight with UBER EATS and cannot get anyone but AI Robots to reply. I will be filing with an attorney if this is not remedied soon.

This company is horrible, I have had money taken from my account with something I cancelled with them, I don't get anywhere with their help on the app and when you call you hear, "Sorry we are no longer accepting calls." It says Uber refunded me yet it not in my account. PayPal supposedly can't help me and I can not get ahold of Uber company at all.

The app gives you promos and then will charge you the amount with the promo on it (correct amount). But then when the food arrives it removes the promo code and charges full amount and remove the promo from your app. They refuse to help, and say I need a screenshot of the terms/conditions, but why would anyone take a screenshot of that when it shows applied at time of purchase. So I obviously didn’t have that. They won’t help and kept disconnecting on me. It’s a scam. Don’t sign up.

This company are crooked. I constantly have to dig for someone to call when my orders are wrong. There is these stupid bot messages are no help. I'm sick of getting the wrong orders and Uber should be guber it. NO HELP AT ALL. I KEEP GETTING WRONG ORDERS AND NEVER GET MY MONEY BACK. SOCK OF THIS APP AND COMPANY. I ALWAYS SHOW RECEIPTS AND STILL NO ASSISTANCE FROM A LIVE PERSON. YOU WON'T BE PLAYING WITH MY MONEY. APP DELETED AND BLOCKED. Look at this receipt? Order was wrong and still cannot get help. All THESE STUPID BOT MESSAGES.