Uber Eats Reviews

Customer reported a safety issue with Order. Came cold and bad quality and Uber refused to provide a solution, on top of that, a $20 order ended on $34 with fees.

We need to be able to rate in negative stars for bad experiences. Honestly! So on 6/4/2026, I ordered dinner for my family, which after all of the astronomical fees they charge, it was over $70 almost $80. The first driver that was going to pick up the order, canceled which left our meal sitting out at the restaurant waiting to be picked up. So around 10 to 15 minutes later, another person was assigned to pick it up. It took her an ADDITIONAL 10 minutes for her to even arrive at the restaurant to retrieve our order. After leaving the restaurant to bring our dinner to us, it took her another 20 minutes to arrive. All in all, around an hour or more from the time I placed the order until it finally arrived.

The worse experience ever. Not only did the driver not deliver the item to me as requested, Uber Eats and the Driver ignored my request regarding where to deliver the item. The app kept taking me to a different address so I provided very specific comments about where to deliver and the correct address for the entrance to the building where I was. Despite talking to the driver twice and chatting with him saying "wrong building read my notes with the correct address" the driver dropped our food off with a security guard in another building and left. Customer support kept hanging up on me and ending my chats when I requested a refund. Uber Eats also messed up my order. The price was outrageous. What a horrible company with no customer service support. Will never use again.

This company price gouges and does not deliver. They do not appreciate nor honor their customers. I have had issues with being overcharged, paying priority fees without receiving product on time, unprofessional delivery staff and not receiving the correct order. When I complained, I was not issued a full refund and provided with multiple excuses. None of the above is acceptable considering the cost and supposed convenience they advertise.

We made a $45 order on May 25th 2026… order never showed up. I submitted a ticket for a refund and they said no because the driver needed a “PIN code” to deliver the food, we never saw the driver or anyone… not sure how he delivered the food without the code but he did. Uber Eats REFUSES to refund even though we literally showed them we made the same order right after.. to DoorDash.. to replace the failed uber order. DoorDash delivered just fine btw. So Uber Eats stole our money and is calling it our fault. On top of all of that, it’s insanely difficult to even get in touch with anyone in “customer service” and they’re all outsourced to India. This company doesn’t give a shit about its clients, at all. I deleted all of my uber info and will die before I ever use them again

I wish I could give them -0 star. They are horrible with customer service. I have been dealing with a issue for 5+ years and still doing it. They don't investigate or read anything, they just answer the same thing without any explanation of the past. They charged me for some food that I never received and the owner of the restaurant told me, the delivery stole it. Uber reversed the amount but for some reason came back again and every time I try to add a CC they charge me the same amount. I asked my bank to reverse the amount and they keep sating my bank did not authorized my transaction and that is why I have to pay. Horrible. I asked closing my account, but they don't even answer to my request. 5+ years with the same situation.

Poor delivery service, unreliable, rude customer service, unwillingness to compensate on undelivered food. Just a horrible company. Never use them again.

I canceled an order right after I ordered. They didn't give me a refund. Frustrating.

Was going to order Applebee's bogo, which came out to be $75 initially. The final screen was going to charge me full price. So I assumed I did something wrong, went back and changed it to single entrees. And that didn't give me the BOGO either.. it was being confusing on purpose and falsely advertising the deal. (I have a video of all of this.)

Uber Eats grocery purchases are horrible. A lot of their promo codes feel misleading, they lure you in, but once you place the order, suddenly items become “unavailable.” That conveniently causes your order to no longer meet the promo requirements, so you end up paying more while getting a lot less than expected. The changes don’t always require proper authorization either, and the final order can end up costing 50% more than you expected. On top of that, the pricing in the app is often inaccurate compared to the actual store prices. The funniest part? I ordered a pack of chocolate and was told it was out of stock, so I didn’t receive it. I visited the store the next day and found plenty in stock. I even asked the manager if it had actually been out of stock the day before, and they told me that particular chocolate is always in stock.

I canceled the subscription after multiple instances of missing items and cold food. Although I have screen shots of refund confirmation by customer service they now claim I never had an account and they owe me $70.

I am so pissed off with Uber Eats, they have been taking random charges out of my account, I cancelled an order because of the wrong address and reordered my food within a matter of seconds and they still took 28 dollars for food I never received. Oh and to top it all off their driver cancelled on me and they still took my money for that ride… I called customer support and all they said was, "I’ll send a message to the specialized team" and they don’t take calls… I will be deactivating my account… they won’t get another penny from me! I'm pissed - this is robbery.

I ordered food today, May 17, 2026, 11:00am from Chow King at Uber Eats website for Uber Eats to deliver the food. I order 1 Pansit Canton, 2 orders Lumpia Shanghai & gave 15% tip to Uber Eats driver. The food arrive at 11:47 am but its the wrong order. Orders I receive: 2 fried eggs, fried cut up meat rice. I called Chow King & reported that I received wrong order for them send me correct order or give refund. Chow King indicated that they cannot send me the correct order or give me a refund because Uber Eat needs to since I order from Uber Eats website.

I'm an Uber eats driver, and I believe they scam drivers, today I took an order for $60 dollars. Drove 90 minutes and the app malfunctioned and I didn't get paid, I think I'm done driving for them and Uber support does not help you get paid. They just give you the run around, I wouldn't drive for them. I know I'm not the only one with this problem. The driver apps are scams to screw the driver.

I do not use food delivery services, ever, but found an order delivered by Uber Eats from McDonald's on my porch. First, I tried calling, but there is no way to speak to a person at Uber Eats at all. Fortunately, the first name of the recipient was on the bag, so I went to the manager of the complex I live in to check the first name, the only way I could find the intended recipient. It was supposed to be delivered to unit 2. I am unit 102! By now, the food was about 2 hours old - cold things hot and hot things cold.

I had an extremely frustrating experience with Uber Eats and their cancellation policy. I accidentally placed a $120 Olive Garden order because the delivery location had not changed. I realized it within seconds and immediately tried to cancel, but the app would not allow it. I contacted the restaurant, Uber Eats support, and used chat right away. The restaurant confirmed they had not started the order. No food had been prepared. No order had been made. Yet Uber Eats still told me I had to pay for the entire thing, no matter what.

I had the worst experience. I order 62 $ worth of food and all of a sudden, I got a notice my price changed to 93+dollars. Could not alter anything, could not call anyone, could not cancel because is said: "you will be charged anyway". Awful, awful, awful and no one to try and fix it. BEWARE!!!!

San Diego CA, May 8 2026. Would give zero stars if that was available. Ordered food, was told by the web app that it was delivered, but nothing arrived. Managed to find the appropriate section of the app and was told that my card would be credited but it could take up to TEN days. They can manage to debit my card immediately but get to sit on the money for too long before it can be returned.

After disagreement with Uber staff about a 48 hour policy to make refunds I found a email a day later in my email about the problem and they refunded the service fee.

I had a heart surgery and am basically bedridden I have had to rely on Ubereats, GrubHub, Doordash for food. Out of the 3 Uber Eats is a scammer. The food is never the time they say so it's the drinks are warm. The food is cold. They make it impossible to contact or complain. Also they give you the run around. I told the customer service I will never use the app again and to credit my card and they gave me a credit in the app like trying to reassure I will use it again. I have never felt hopeless about something like that. They literally charge you for nothing. My order was made at 7:48 am. I didn't receive it untill 10 am. They gave me 6 dollars on a 40 dollar order. Cold chicken and waffles. Warm juice. That credit will stay there. I will never order out again if I have to drag myself into the kitchen.

They’re not care, I got a restaurant. New owner. But call and email many times, but take them 4 months but still not done, asking for a manager, they say no manager available, only a message, I left message. But never call back, this is bad bad service. 👇👇🧠🧠

I had a very disappointing experience with Uber Eats. My order arrived over an hour late, which was already frustrating, but what made the situation worse was the behavior of the delivery driver. The driver messaged me asking demanding a tip on top of what I had already provided. This made me feel extremely uncomfortable and, honestly, a bit unsafe. That is completely inappropriate and should be taken seriously. In addition the presentation of the food wasn't appetizing.

I recently signed up for Uber Eats. I did not know Uber over prices, the menu items SO MUCH that you really DO NOT come out cheaper. For example, Bojangles had it country ham for $4.39 but it priced on Uber Eats for $8.43 (screenshot attached). Same thing with a sandwich that Firehouse Subs had for $9.99, Uber Eats was charging $13.99... Mind you, in addition to these elevated prices, they also added service fees.

I was charged for an order placed on April 5 even though the restaurant was closed and I never received the food. Support refused to issue a refund or credit despite multiple attempts to resolve the issue. This is unacceptable. Customers should not be charged for orders that are not fulfilled. Uber Eats needs to fix this and take responsibility.

I paid almost $40 for two meals on Uber Eats. I received somebody's order name Brooke H. I'm gonna attach the receipt that was on the bag so I showed a picture of the meal and I contacted Uber Eats and told them I received Brooke H order. The restaurant contacted Uber Eats and told them the driver picked up the wrong bag.

Pick and choose when they want to help you out, even if you order consistently and tip well. Not only that, but their delivery prices are INSANE, and to add on the “extra misc fees” that always add up to 40$ no matter what your order is. Trash like every other company and their AI chatbots.

After working over 50 hours on my feet, I told myself I’d treat myself to my favorite Chinese food down the street when I was done with my stretch of 12 hour shifts. Because I was tired, I used Uber Eats unwillingly through Instacart. It took over an hour to receive the notification the food was delivered despite the food being picked up and driving around Peoria for 45 minutes. The picture uploaded by the “driver” was the outside of my building. So they were there, outside and took a picture of my building, but never went in to deliver.

This was a really frustrating experience. My delivery driver was clearly handling multiple orders before mine, which caused a huge delay. What should have been a quick delivery ended up taking over an hour, and by the time my food arrived, it wasn’t even worth the wait. On top of that, customer service was terrible. It was difficult to get any real help, and the responses I received felt dismissive and unhelpful. For the amount of fees charged, I expected much better service and communication. Overall, between the excessive wait time and poor customer support, this experience was extremely disappointing. I won’t be using this service again anytime soon.

Rude customer service representatives. They truly make it obvious that they don’t care how bad the service they provide is. They don’t try to empathize with customers or understand why a customer might be upset with not receiving the type of service that one would expect from such a prominent company. They obviously do not screen their delivery drivers or the companies they choose to work with because the quality of service from both is lackluster on a good day. I will never forget how terrible they treated me and how easy it seemed for anyone I talked to within this company to dismiss my awful experience with the service this company provided.

Uber Eats hides order time transparency and customer service access. Order time details are concealed for 24 hours, blocking customers from verifying delays. A sushi order arrived over an hour late, and support claimed that a 1 hour 40 minute wait was acceptable. Customer service response took 40 minutes, showing a clear lack of urgency. The complaint process itself is designed to ruin the meal—lengthy, unhelpful, and with no success. The system appears built to conceal delays, underpay drivers, and overcharge customers while making support nearly unreachable.