Uber Eats

Extremely disappointing customer service. I had placed an order for Buy 1 get 1 free - it didn't add that to the cart, and told me that I have to add 2 items to get that offer. I had done this in the past and the second 'free' item was automatically added to the cart. When I called customer service immediately, the person (Tony) could barely speak English and understand the issue. He kept me on hold for ~7 mins to come back and say the order cannot be canceled, since the merchant has already started preparing.

I placed an order well in advance (nearly a week) of when I needed it and scheduled. The day of the order at the time of the anticipated delivery of an order for nearly 300 - the driver must have decided they did not want to deliver it and cancelled it. All Uber Eats did was cancel it and make excuses. I am literally disgusted with them and will NEVER use them again!

Never got my order after hours of waiting. Was told they could refund the food but not the tip LOL. They said the best they could do was an Uber credit. I’m never using this app again and I’ve disputed the transaction with my bank. You can NOT keep my money for something I NEVER received! Get real you scammers!

I wish zero stars was an option. The app told me my driver was on the way at 3:57pm. The app said the driver was 4 mins away so I went outside my apt building to wait. At 4:19pm I received a message from the driver saying he was 9 minutes away...which was weird because the app now said he was 1 min away. Okay, fine. Then the app called me and told me my driver was trying to reach me and to check my messages. I checked. Still the one message that said nine minutes away. Fine. I messaged back saying I was standing outside.

I ordered food for pick up at Chilli's. I got to the restaurant and they said no order was created but yet Uber Eats already took my money. I had to chat with two different people at uber eats to be told that there wasn't anything they could do. I deleted all of the Uber apps and will never give them any more of my money. I will also tell everyone I know about this and encourage them to not use Uber at all!!!!

Uber Eats is very convenient but as of late, I've encountered drivers arriving in vehicles that they did not register with. On multiple occasions, the app states the driver is arriving on a bicycle but arrives in a vehicle. I'm not sure how or why Uber thinks this is ok. I'm happy there are other delivery platforms that can be used.

I have been Uber Eats for a long time and have generally found it very reliable. Recently, and for no reason at all, it has been sending drivers to the wrong address. I leave very detailed delivery instructions to fix this to the drivers and generally, they follow it. Tonight my notes were ignored and the driver delivered my order to a random place and just wrote, "I am at the door" and then got a message that the order had been delivered. Tried to contact him, I left multiple messages, all ignored.

If I could give negative stars, I would. They do NOT value their customers. Period. I ordered Uber Eats (first and last time ever). Order was delivered late. (I was on the phone with one of their customer service reps at the time it was delivered) which was AFTER the "no later than" time. I don't know how this is even questionable since I was on the phone with them at the time it arrived. Supervisor confirmed it was late and promised a refund. Not only did I not get the refund, they now tell me it was delivered EARLY.

Placed an Uber Eats order with Dairy Queen made a mistake and cancelled the order as soon as it was placed. They still charged me 13.15 for the food saying they started my order already. There was no way they started the order because I literally cancelled the order as soon as I placed it. Customer service was no help and I had an Uber monthly membership with them. I use them on a weekly basis and never had had to cancel an order. Nowhere does it say if you cancel an order you will still be charged the original order amount… I requested a refund with ZERO help from Uber eats. They rather lose a customer rather than credit me back! Horrible service. Be careful using them!

I have used Uber Eats for awhile. In the last couple of orders I received the someone else order. I received a refund on the first one which was great because I do not eat the type of food that was delivered. I ordered again and it went perfect and food was great. Then tonight again the wrong items were delivered and items were missing. It looks like the wrong order was picked up again. I complained online and received a nasty email saying that people that complain a lot will be blocked from receiving refunds. I am baffled as both times I gave copies receipts of what I ordered and what was delivered and they are different. I have no problem with the other food deliveries they are great. Uber Eats has gone from a good service to one that is a problem to get what you order and then they make it very difficult to get a refund. Beware.

Just use Door Dash. We ordered milkshakes before 3:30. Our driver was on a BICYCLE with at least 2 stops before us, then got lost. At 4:19 he arrived. Everything was melted. And he was trying to carry the shakes in his lap while driving a bike. One fell out. One was half empty and spilled all over everything. It was caramel, so everything is sticky, including my suit. The lids were popped off of 2 drinks and spilled into each other. One drink we didn't even order. (How did he even have stops before us? Where the heck did he put them?)

Uber Eats is the worst to trust for food deliveries. People approach apps like Uber eats when in need and kind of urgent need. Last 5 months or more I have been patient with Uber eats. Every single order that I have placed was always delayed by more than an hour. Most of the times the order gets canceled after more than 2 hours wait time. Worst service. Not trustworthy.

Scammy, Deceptive, take most of the profit from the driver. They will stack orders and hide them so that you do not know where you’re taking the food from other restaurants. Furthermore, they will take you so far away that you’ll never be able to get back home. This app is evil, do not drive for this company unless you absolutely positively have to which is the only reason I’m doing it right now.

I finally figured out this business model. They break even on actual deliveries. They cancel a % of all transactions. They refund purchase only, keep tip. (20%). When customers complain they wear them down until they drop it. Probably $6. Multiply that over thousands of transactions is pure profit.

I had used Uber Eats and had been quite happy with them. Then I needed to get in touch with them! It’s impossible! They charged $36 for a $16 salad! The restaurant canceled my order and UberEats kept my money. The restaurant told me to reorder because the app was wrong but I didn’t want to pay $72 for a salad. After seeing all these reviews, I just wish I’d come to this site before I ever used Uber! I have used Uber for rides multiple times but after this experience, I’ll just use another ride app.

My driver got my address wrong. So he messaged me. He realized he was in the wrong place and told me bring my order just later. Anyway he never came but told Uber he did and they won't give me a refund.

Uber is just a scam. Uber pays very less fare and uses the tip toward trip to show driver that Uber paid you. But in reality Uber does not. Allover very bad experience. Skip The Dishes is better than Uber as Skip pays more and less kms.

On Saturday, March 18 I placed an order for $169 at a local restaurant. When I receive the order I only received three of the seven items that I ordered, I called the restaurant to receive a refund and they said they would contact Uber eats. I assumed I was refunded. Not only that, I left an $18 tip for the driver. I just realize they charge my credit card and it is now March 24 and they’re telling me it’s too late to get a refund. This is terrible service. I will never recommend them. They use horrible drivers that are not capable of a simple service, I should not have to pay for their irresponsible actions, Uber Eats should be responsible! I intend to call my credit card company and file a dispute.

Absolutely terrible service and support too. This company took $200 from me and didn't provide a thing either. No receipts and nothing, and no service either.... Not a thing and I don't know how this company does business either!!!

Stay away from driving or delivering for Uber Eats. It's not worth the money and the management doesn't have good control over the operation like they should. Since the whole app is ride share based, for deliveries it leads to racism and discrimination among drivers selecting orders. They are able to see where they are delivering to, and if they have heard bad things about that area, they cancel the order. I live in one of these areas, and always faithfully served deliveries here with no problem. As a ** person and minority in this neighborhood, it bothered me to see orders being cancelled and then it happened to me when I ordered myself. 5 different orders on a busy Saturday night and no one to deliver.

They show a 40 percent discount, take the discount off the amount you see but then remove it before charging your card so you pay full price. Then when you cancel a minute later they still charge you the full amount saying they already started your food. Impossible!!! Crooks

Uber Eats repeatedly emailed me promotional offers to get me to use their service. I accepted a twenty dollar offer promotion but it disappeared once I placed the order. When I called the customer service number they advised me to take a screenshot of the promotion and then wait till the order was delivered before they could adjust the price. I did exactly what they said and when calling back they then said they could not adjust the price and my account was locked. This was the first order I had placed with them in a long time-without the promotion I never would have made the order. Uber should be ordered to honor their promotions and pay damages to customers who have been swindled by their misleading practices.

We ordered hamburgers and they were delivered almost an hour after ordering. Obviously they were cold, onion rings cold and soggy. I called the company and was told "we have an hour delivery policy". This is unacceptable for hot food. On top of it, I think it sat so long, I had horrible stomach issues 2 hours after I ate it. I think an hour gives bacteria plenty of time to build and I was miserable. I will never use them again. Customer service was horrible and rude!!!

Placed a lunch order showing 30 mins delivery times at a Dos Toros near my apartment. After placing the order I checked back in 30 mins anticipating an imminent delivery only to learn the order was moved to another dose toros branch uptown AND the delivery would be made over an hour and a 1/2 after placed. Also sae a 30 mins bike ride timed in so my food would be freezer cold upon arrival.

Placed an order and went to remove something and add something else. Well it didn’t, it was canceled immediately so the merchant didn’t complete the order. They confirmed it. I will never use them again. Only Doordash moving forward, they stand with the customer not the opposite l. The solution was me driving to pick it up. Which I can’t do with 2 young sleeping kids. I was canceling the other one because I didn’t have the $ to waste on so much pizza being only me and my 2 kids. I offered to pay for the 2nd driver but was told not allowed. The truly most important thing is them notifying people. I 100% did not receive the noti Of you will still be charged $55, I never would ok that. Who would?!?! So I was basically robbed, no $ and no food. Absolutely disgusted. So much so I’m going back to Doordash.

I'm an Uber delivery driver, started few months ago, I was doing well and always getting a good feedback from the customers..Unfortunately this past few days I noticed you can no longer pick which deliveries you gonna pick. If the order popped up on the screen you need to pick up right away. They will give 4 tries and if you don't accept they will log you off automatically as it will say on the screen "Are you still there, it seems you missed a lot of deliveries, will log you off and come back online again when you're ready" which is absolutely ridiculous because they are forcing you to accept a 3.50 for an 8 mi delivery....

I had a promotion for free Uber One for 4 months to get free delivery. Then at the same time they had promotions going on for a month for buy on get one free at some restaurants, and then they had: spend $25 save 40% up to the first $15. So, I was looking forward to buying a lot for a few months to try it out. I placed an order at Harold's Chicken Shack, and there was a delivery charge of $5.50. Any delivery over $5 is not free with Uber one. Then I saw that there was another location of Harold's Chicken Shack, and this had free delivery, I think, it didn't say if there was a charge for delivery. I had just placed the order and I thought I could cancel and reorder from the other location. I tried to find where to cancel and I clicked on a link that led to a chat with a robot. A lot of text was spewed so fast I couldn't read, then I clicked on Cancel Order, then it said I was just charged $18.50.

Uber Eats has to be one of the worst companies on the face of the Earth. What a scam! We ordered two burrito bowls tonight from chipotle and got charge $67.88. When I called into them to question it, they said that they charged an $18 service fee Plus a delivery fee plus the tip on top of the $30 order. I had absolutely no idea well making the order that it was going to be more than $33 but my bank notified me of the $67.$.88. We will never use this Gammy company again and I want to make sure people know that they can really get screwed over by Uber eats. We are retired and on a limited income, and I thought it would be nice on my birthday to order in having no idea that this company would do this to us. I called them to ask questions about it and they did nothing but defend their right to do that even though they didn't send me an email or any warning because if they had, I would've canceled the order.

Besides Uber blocking my debit and credit card once I got to Mexico and even then I had horrific experiences trying to get someone who either spoke English or actually wrote something other than a generic response, in May I ordered a pizza. The driver never came to the door & I got charged for a pizza I never got. I have to pay cash because of them blocking my US credit cards and they are an AMERICAN COMPANY, so there was no way to refute the charge via the app! Since May I have wasted tons of my time trying to get someone who has a brain to respond to my messages either on the app or in email & remove the charge. I even had 2 other people try with no luck and then I got my VA to try & she also had the same issues as me, so I had to pay someone to get nowhere. She even reached out on IG and got someone who speaks English and they just pointed her back to the same terrible service she had already experienced.

I've only been driving with Uber Eats for a week or so and I've also worked with Doordash in the past, so I'm very familiar with the routine. However Uber locked my account after a few days and I received a message from Uber stating a customer claimed I was intoxicated with alcohol and under the influence and used threatening behavior while arguing with them, which never ever happened!!! Uber immediately restricted my account-???They never reached out to me to even make me aware of this FALSE accusation nor did anyone call to inform me of this investigation. Not only did they restrict my account but they withheld the money that I already earned for the deliveries made prior to their investigation, which I let them know was illegal, because I've already earned that money and you cannot withhold my funds!