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Very unsettling. Ordered a buy one get one, the order went through and charging for two. Immediately tried calling store for assistance while driving through town, rang (according to cell 2 minutes) and hung up, more than 4 times. Upon arrival, there were no physical customers, one completed order on shelf for pick up, my sandwich was under construction, one bagged order on the rack for pick up, no one else in the shop. I asked If they have a phone, I was told yes, do I need to use a phone? I told her what happened that I was charged double instead of bogo, had tried calling numerous times and was disconnected. She said, "no phone rang here, did you call this store, did you call Altoona.".. Each time I responded I called here, on my cell, **...she proceeded to aggressively deny any call being disconnected at THIS store saying, "I would NEVER hang up on someone, no one hung up on a call here."
After a few minutes of nervous tension from deflecting my problem to her phone problem...she stopped and directed her attention to my issue of not honoring the offer. I was informed she has nothing to do with online ordering, she can't do anything about it. In that moment, I understood she wanted me to leave. I tried to inquire the possibility of ordering bogo, as I needed 6 and the problem app quickly took my order, charged for 2.
I had no time to clearly understand my issue was going to be addressed. She raised her voice over me to shut me up listing all the steps she was going to go through to see if "corporate" would help me in this matter. She could not guarantee anything, I asked ok, is "corporate going to care?" I tried to let her know if "corporate is NOT going to help me after how I was handled...this would be my last trip here." Never got to tell her this, She blew a fuse yelling over me, claiming she managed two stores and she won't miss my business there either. I need to leave, bye. Yelling I came in there with attitude...."I don't need your business anyway..."
Another customer entered, she proceeded to inform her that I entered RUDE and quite frankly... the whole thing became a smoke screen for the lack of customer service with public mortification and insult as I was berated in front of that customer. Family travels a lot. All 150 members. Not good. I have been ordering from that Subway market for the past few weeks. I owned a shop for 30 years, I would never have handled this matter in this way. I contacted Roaring Spring store to see who the manager was, at least that part seemed to be true. There was a worker preparing my sandwich at the time.
Was cursed out by an employee after I was delivered the wrong order. I was NOT rude to her whatsoever, I asked what to do. She hung up on me the first time. I called back and she went into a rant that I did not place an order from that store. I asked how if they brought the wrong order. She proceeded to tell me to contact DoorDash. I did that, DoorDash did not have an order. I called Subway back and this employee, when I asked what to do now since neither had my order but I receive the wrong order and had been charged. She proceeded to curse me out, calling me everything except my name and hung up on me again. I contacted that Subway store and the manager/store owner hung up on me. Contacted Subway via email, website, and social media SEVEN TIMES each with no response from any of them.
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I ordered Subway through their website. They had the delivery address wrong (they actually had it delivered to another Subway restaurant). The first time I called, they said it was not their problem and they hung up on me. The second time I called I was told that Door Dash is the one delivering and there is nothing they can do (I ordered from the Subway website though). I contacted Door Dash and was told they can't refund my money since the payment was made to Subway on their website but they were going to contact subway and issue them a refund and put in a referral. They gave me the referral ID to contact subway. I contacted their headquarters twice and they never got back to me. Instead they literally stole my money.
She was just a representative of Subway and had great customer service as I said very detailed and helpful. I would recommend anyone that patronizes this store to hopefully get served by her. I know your experience will be great
Dear Subway Management. I am writing to express my and frustration with the behaviour of your employees at Mebane on 5/12/2022. My mother and I visited your establishment and were met with incredibly rude and unprofessional behavior from your staff, which made us feel uncomfortable and unwelcome. The first sign of trouble was when we placed our order and the employees seemed to be in a hurry and not interested in listening to our requests. They didn't seem to care about our preferences and even made disparaging comments about our food choices. It was clear that they had no interest in providing us with quality service or even basic courtesy.
To make matters worse, the employees started bickering with each other loudly, using profanity and derogatory language, which made the environment very uncomfortable and inappropriate for families and other customers present at the time. We tried to ignore it, but the employees continued to make a scene, which was extremely disruptive and disturbing to us and other customers.
Overall, our experience at your Subway location was highly unpleasant and left us feeling disrespected and uncomfortable. I hope you take this matter seriously and take appropriate action to address the behavior of your employees, ensuring that such incidents do not happen again in the future. As a loyal customer, I expect better service and behavior from your staff, and I hope to receive a satisfactory response to this complaint. For proof I request you to kindly check cameras. Sincerely, JUHI
I wanted a fresh sub and Jersey Mike's was closed so I figured to give Sub Way another shot since the last time I went it was a nightmare, well bad decision. When I walked in the line was out the door and there was only one employee working. Can't believe I pushed myself to stay in the line because 30 mins went by in the line. Finally I ordered and the employee seemed like he was sleepwalking or something. I ordered a steak Philly and OMG he put ranch on it like an idiot. I said, "What are you doing?" And he did not respond, so at this point I was just gonna eat my chips for lunch. But he ended up dropping the sub so he said, "You want a new one." And I said the same thing but no ranch. And this time he forgot the cheese so I didn't say anything about it and left with no sauce and just a coke, and a cookie. This was very pathetic and it was like he wasn't even trying.
Great Subway! Always friendly, nice, clean, and great customer service! Amara the worker is amazing and always make sure everything is exactly what I want with a smile. I go here 4-5 times a week just because how amazing the service is! Highly recommend.
I received coupons in a mailer and decided to try new menu at Subway. However when I went to the Subway they would not accept the coupons. Why bother sending me coupons to try your menu products and he denied use of the coupons. Sounds to me like a company that is not run correctly. Maybe put more time into customer service. Since the customer is what keeps you in business.
Subway still has yet to fix the hacking issue with their app. I was charged for 5 meals yesterday and had to lock my credit card. Subway app does not allow you to cancel orders, even fraudulent ones. Subway asked me to email customer care, and they've yet to follow-up or refund the money. This app should allow you to cancel orders. The account was clearly hacked, subway needs to refund me my money.
DO NOT ORDER! THEY WILL STEAL YOUR $$$ & NOT GIVE YOU FOOD. This is twice now. My stupidity for thinking the first time was a fluke. I ordered online without issue. The money was taken out of my bank. I get there and they don't have the order they say. I show them on the app where I placed the order and that it was pending. They didn't care. Actual words were 'NOT MY PROBLEM'. Went to my account to show them the store number listed with the transaction. Just to find that they had taken the $$$ out twice. Still, not there problem. They told me to cancel it on the app. There is no place to do so.
I ask for the phone number to corporate and the district manager who was in store told me they do not have one. I ask him who he called when he had to speak with someone in corporate. He doesn't ever call them he says. Refused to refund me or make my order. I immediately found corporate customer care # online. I did get a msg that they are moving customer care to online but I hit zero to transfer to an operator. Not much help. The Customer Care Associate said it is up to each store whether to makey order or give me a refund. I explained how rude and that they would not. Her only solution was for me to go through my bank to dispute the transaction. In the last 30 years until Subway I have had to dispute one transaction. Now in just a couple of weeks I have had to dispute 4. I only ordered twice but was charged double both times.
I mean The store doesn't have much going for it anyway. With the exception of being in front of Walmart. It's nasty half the time, the tables the bathroom. That's why I don't need in the store. The workers were childish and very impressional in the way they acted in front of customers the few times I was in there before. But I don't have to deal with that if I ordered online. But they are thieves and I am sick of this contacting the better Business bureau and I won't stop. If you want Subway here in Elizabethtown, go to the one that is it located at 809 East Dixie or the one that's on mulberry Street. Do not go to the one in front of Walmart.
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