Subway Reviews

This happened at the South Lake Drive location next to a Shell Station. Exceedingly rude little Indian kid with curly hair and wearing earbuds refused to change his gloves to make my salad. I explained I had celiac, and he rudely said I was stupid because he doesn't change his gloves and contaminates all the vegetables, so you can't get anything gluten free there. We won't be back. Filing a complaint with corporate!

I was cursed by Karen (actual name) the manager at the Rich Creek Virginia franchise. After she realized I was the customer that was in there about a month ago who after being told that they had no onions. I told her that I didn’t really want the sandwiches. She didn’t have any onions and she was rude at that point in time and today when I went back in there when I said extra onion, she said, "Oh I remember you. You’re that **," and it escalated from there. If I were a business owner and knew her behavior, I would consider her unemployable.

I spent 45 minutes online trying to place an order. After customizing there was nowhere to submit the order and pay. I called the store and having to explain to the ** on the phone who did not know to adjust his headset so people could hear him I was told that others had call with the same problem and he had no answers. Should have just gone to Cousins Subs.

Worst ever. I spent 52 bucks and the only thing that was right was the 4 bags of chips I ordered. I called to complain and got hung up on 3 times by People speaking half English half **.

So, we are DONE with this Subway store. The bread is literally crunchy, the toppings are never just as ordered. Today was the capper. Supposed to be BOGO ft longs, when ordered through app. Refused, husband could feel the hardness of bread thru wrapper, just ridiculous argument basically lying by employee. At home, we had to trim the bread by about 1/3 to eat it. Toppings, I'll not even go there.... NOT the first time at this location either. But WE are done with them! There are plenty of others nearby. Drive the extra 4 miles & don't go to this one! Store # 33292.

My number one Subway is on US Hwy 19 in Tarpon Springs, Fl. I appreciate Melissa taking care of my order and giving me the BOGO deal in her store since the Subway app would not let me use the coupon and it was good through 8-8-26. Thank you Melissa and I recommend others to visit her store. My turkey sub was really good! I also ordered a tuna sub and my husband said it was the best sub he’s had too!

This company uses bait and switch tactics. They advertise deals and promotions, but when you try to make a purchase, the coupon is suddenly rejected or your payment is declined. Subway, you really need to pay attention to all of these negative reviews and make some serious changes to your management and customer service practices before you lose even more customers. It is absolutely ridiculous to see so many customers experiencing dissatisfaction with no apparent effort to address them. Customers deserve transparency, consistency, and better service. If you continue to ignore these complaints, you will continue to lose loyal customers.

Bad customer service skills. The man just throw food all on your sandwich. Just rude asl.

Walked in and place is disgusting. Flies everywhere even landing on the food. Can see why there was nobody getting food here. Don’t think I will come back

They were super helpful. Isaac and Ryan were really nice. They are doing their best and really outgoing. They have the customer service you'd expect but better. And no matter if they are going through it they are still doing the best they can and getting work done thoroughly.

Used to love the weekly discount texts - I would take advantage of it EVERY WEEK - then you stopped sending those. NOW you send these emails with whole paragraphs of tiny blue text all crammed together - I don't bother to read all that - not worth my time - I just delete the email. Whoever is in charge of your marketing is a dimwit - you need to replace them with someone who understands marketing & what is important to customers - like their time. Ads should be concise. NOT wordy - big text - so people can scan it quickly...

The sandwich was tasty, although it was literally smothered with onions I had not requested. I measured the "six-inch" sandwich, and it measured just over 4.5 inches. I had ordered and paid for our meal to be ready by 1:00 pm., but when my son got there, the guy at the counter hadn't begun to prepare them and made him wait till he waited on two other customers. I could understand this if I hadn't paid beforehand, because the store doesn't want to lose money, but I had paid two hours previously. We finally got our food at 1:22 pm.

I think it's dumb you can only use one gift card at a time online. They charge 5 in fees so my order had to be less than 5 since there was no other way to use my gift card without having to go in to the store (10dollar gift card). I wish the experience and the technology on that could be better, besides it's a rip off to use the convenience option of not having to leave your house.... My food does look fresh for the most part. All I could manage to utilize was 3 cookies and a pretzel with 1 cookie lol. Junk food. :D

I ordered a 1-ft. roast beef sandwich with 50% more roast beef, extra lettuce, extra tomato, and extra mayo. Sandwich had regular beef at the most and nothing extra as far as the lettuce, tomato, and mayo. Got ripped off! Also, ordered a 6-inch sandwich which was supposed to be toasted which was not. Pathetic!!!!

They are scamming people online. Every time I try to use their points or discount code, it says it's applied and then charged the credit card full amount. It's been going on for a while.

We were in Detroit Lakes MN. today and stopped for a quick late lunch. We were informed the $3.99 6" Deli Faves were not being honored at this location. We then ordered the $3.99 Protein Pockets.. 1st order was the Peppercorn Ranch Chicken Pocket... Wanted to leave off the peppers and the sauce due to being allergic to garlic. We asked if we could add olives and green peppers... But was curtly, told we could delete what we wanted but could not add anything to our order.

Very poor customer service. They are very rude. They make your order wrong and do not want to fix it or refund your money. I had to call the police about a refund today. Sterling Parkway, Lincoln CA. I will NEVER go back.

Very bad app, can't change address if you make a mistake at time of placing an order or cancel order, and when you call the store very poor management knowledge.

This is the second time our meal was not prepared correctly at 2 different locations, no attention to detail, I will not ever go back. This is sad because we had good experiences before. I doubt this review will go further than this page but somebody should be listening. Actually 1 star is generous

Went to Subway in Hubbard, Ohio. The bread was so so so stale. It made a complete mess trying to eat since the bread was just crumbling in my hand. I will never try their subs again. Too many other good sub stores out there than Subway.

My order was completely wrong. I ordered a 6 inch grilled chicken avocado sub with extra veggies and received a 12 inch grilled chicken avocado with no vegetables.

It is June 1, 2026, I was ordering online because that's the only I could purchase one and get one free sandwiches for my husband and myself. I tried 4 times to purchase the two items and was rejected every time in the check out. So, I just bought my husband supper from your store even though I was looking forward to the sandwich I had tried to purchase. I told the employee and he said he couldn't do anything about the app and that if I wanted the one I put in for I'd have to pay full price. The bogo was only until June 2, 2026.

A fellow worker bought 3 gift cards, gave one to myself and two others with $10 dollars on each. When we went to use them they had no money on them! The person who bought them had a receipt for them! The district mgr said he couldn’t do anything about it!

I am done spending any money at Subway. I placed an online order and they messed up my order then I go in and ask for a manager or corporate's number and I get told there is no manager and trying to call corporate got me nowhere. Then they have you fill out some form with a robot that gets you nowhere either. Subway is a joke.

It is sad how Subway would sell the franchise to individual people. But Subway don't make the store owner stand behind the coupons, only certain ones they would honor, not all of them. If you ever have a complaint you would never talk to a human, you would have to go on the internet and nothing would get resolved. I will have to let the news media talk to these hidden people.

Subway Spectrum Irvine branch... Very bad experience the old representative's guy who's serving this branch.... Very bad attitude in addition to doesn't care with customer requirements and BAD handling of food arrangement. Finally BAD advertising of Subway image.

This whole rage about protein is B.S. The advertisements that you see are bogus and nothing but hype. The subway commercial does a good job with advertising this. Subway sells sandwiches , not protein shakes. You do not get fit by not eating. Sandwiches have nothing to do with fitness. Sandwiches are a lunch meal. That is all they are. There is no miracle behind a sandwich. If that's the case, then Subway would be better off advertising the amount of protein in a peanut butter and jelly sandwich. Then charge an arm and leg for it. (What a bunch of idiots.)

Placed mobile order and forgot to say I wanted one of the footlongs toasted so I went up to ask if I could have one out of the two toasted and she said, "You need to click on the option in the app for that." And I said I understand but accidentally bypassed that. I said, "If you cant do it then dont toast it" and she was like, "I can cancel your order" all loud and I said, "No ma'am I don't want that. If it was such a problem just don't toast it." There was no need for her to be rude. Wasn't very professional. I don't know if she was having a bad day or what but I felt like her target.

I barely go to Subway only because in Fairfax County VA you can barely tell there’s any meat on the sandwich. When away from the area and stopped in a subway I was shocked at the difference in how much meat they put on a sandwich etc Arizona, Williamsburg VA. Pretty sad how we get slited and the reason I only go once in like several years.

Updated on 04/20/2026: Following up my review of April 12th about not receiving an email to redeem my birthday reward. Now 8 days before my birthday and STILL have no way to get my birthday reward!!! Obviously Subway does not bother reading reviews or someone would have reached out to me but that has not happened!!!

Called to place a order. Only Spanish speaking. Near villas, fort Myers.. Couldn't place my order ...

I have a gift card that the store couldn’t get to work. I called several Subway phone numbers and wasn’t able to reach a representative to discuss.

Poor management and quality is poor. We ordered a protein pocket. The person that made it was a kid named Jayse. He decided to pour a bottle of ranch. It seemed like I could not eat it and the management would not do anything about it.

The worst experience ever. I order almost every day and never has it been this bad. I order my food on the app and when I go pick it up she said it was already picked up and I told her, "I didn't pick it up. You must have given it to someone by mistake" and she said, "No I didn't." Well I didn't get my order and she tried telling me that ordered at the wrong location but it was the correct location. She just made a mistake and didn't want to admit and on tops of it she got mad and remade my order and it was burnt and nasty. I'll never come back. I'm very disappointed y'all do better!!! Walmart Subway location onIndustrial Blvd in Covington GA 30014.

I hope that the kitchen is clean in the store because the Subway restroom was filthy and gross, needless to say, unsanitary. It looked like it hadn’t been cleaned for months! It was like a tornado hit. Trash was full and overflowing and sink was filthy, paper covering the floor in the stall. Toilet was filthy dirty. I let the customer service know and highly recommend that they not let anyone in because it was seriously in need of service. Oh, on a positive note, there was some toilet paper, soap and paper towels. So embarrassed for you, Subway. To think that you need a key to enter.

Been standing here waiting. Lady watch me come in and turned away and went to back and hasn't came to front to help me. Not once. Just back there talking to another employee. Got one employee out here in front telling me that you must ring the bell to receive service here. I don't feel I need to ring bell when she saw me standing here and walked away from me. She just refused to do her job. I will not spend any more money here at this Subway.

Manager and her boyfriend need to wear beard netting, both of them. My wife hade a Red hair in her sub and I had 3 black hairs baked into the bread of my sub! Floor had piles of dirt. Counter did not look clean!

Although the customer service was ok, don't understand why my sub can not be made to my choice, especially if I am not asking for any extra. Wanted my mustard on my tuna. Was told it has to go on the bread (5 minute conversation), it my sandwich why can't I have it to my liking. Will take my business to another sub facility.

I went there and I wanted the Italian trio but instead of a wrap I wanted to make it into a sandwich and they wouldn't allow me to do that. They also said I could not add or take away anything on it. But what if I'm allergic to something but I still want that. I just wanted to change one ingredient. I find that very rude. I want to add more calories to it. They wouldn't allow that. They said it needed to be exactly the way it looks and I can understand that but it's Subway. You can add and change things the way you want. It's always been that way. They were very dismissive and a little rude.

Ordered online, received points and acknowledge receipt of order, took money from credit card, given a time to pick pickup order, went to get sub sandwich they could find order even when given order number. Tried several times to communicate with store, by email and phone no response went to store got a phone number for corporate, phone number kept going into voice mail. Gave my number to the manager at store. Sshe stated her manager would give me a call, after two weeks of no response I decided to write this review.