Subway

Very unsettling. Ordered a buy one get one, the order went through and charging for two. Immediately tried calling store for assistance while driving through town, rang (according to cell 2 minutes) and hung up, more than 4 times. Upon arrival, there were no physical customers, one completed order on shelf for pick up, my sandwich was under construction, one bagged order on the rack for pick up, no one else in the shop. I asked If they have a phone, I was told yes, do I need to use a phone? I told her what happened that I was charged double instead of bogo, had tried calling numerous times and was disconnected. She said, "no phone rang here, did you call this store, did you call Altoona.".. Each time I responded I called here, on my cell, **...she proceeded to aggressively deny any call being disconnected at THIS store saying, "I would NEVER hang up on someone, no one hung up on a call here."

Was cursed out by an employee after I was delivered the wrong order. I was NOT rude to her whatsoever, I asked what to do. She hung up on me the first time. I called back and she went into a rant that I did not place an order from that store. I asked how if they brought the wrong order. She proceeded to tell me to contact DoorDash. I did that, DoorDash did not have an order. I called Subway back and this employee, when I asked what to do now since neither had my order but I receive the wrong order and had been charged. She proceeded to curse me out, calling me everything except my name and hung up on me again. I contacted that Subway store and the manager/store owner hung up on me. Contacted Subway via email, website, and social media SEVEN TIMES each with no response from any of them.

I ordered Subway through their website. They had the delivery address wrong (they actually had it delivered to another Subway restaurant). The first time I called, they said it was not their problem and they hung up on me. The second time I called I was told that Door Dash is the one delivering and there is nothing they can do (I ordered from the Subway website though). I contacted Door Dash and was told they can't refund my money since the payment was made to Subway on their website but they were going to contact subway and issue them a refund and put in a referral. They gave me the referral ID to contact subway. I contacted their headquarters twice and they never got back to me. Instead they literally stole my money.

She was just a representative of Subway and had great customer service as I said very detailed and helpful. I would recommend anyone that patronizes this store to hopefully get served by her. I know your experience will be great

Dear Subway Management. I am writing to express my and frustration with the behaviour of your employees at Mebane on 5/12/2022. My mother and I visited your establishment and were met with incredibly rude and unprofessional behavior from your staff, which made us feel uncomfortable and unwelcome. The first sign of trouble was when we placed our order and the employees seemed to be in a hurry and not interested in listening to our requests. They didn't seem to care about our preferences and even made disparaging comments about our food choices. It was clear that they had no interest in providing us with quality service or even basic courtesy.

I wanted a fresh sub and Jersey Mike's was closed so I figured to give Sub Way another shot since the last time I went it was a nightmare, well bad decision. When I walked in the line was out the door and there was only one employee working. Can't believe I pushed myself to stay in the line because 30 mins went by in the line. Finally I ordered and the employee seemed like he was sleepwalking or something. I ordered a steak Philly and OMG he put ranch on it like an idiot. I said, "What are you doing?" And he did not respond, so at this point I was just gonna eat my chips for lunch. But he ended up dropping the sub so he said, "You want a new one." And I said the same thing but no ranch. And this time he forgot the cheese so I didn't say anything about it and left with no sauce and just a coke, and a cookie. This was very pathetic and it was like he wasn't even trying.

Great Subway! Always friendly, nice, clean, and great customer service! Amara the worker is amazing and always make sure everything is exactly what I want with a smile. I go here 4-5 times a week just because how amazing the service is! Highly recommend.

I received coupons in a mailer and decided to try new menu at Subway. However when I went to the Subway they would not accept the coupons. Why bother sending me coupons to try your menu products and he denied use of the coupons. Sounds to me like a company that is not run correctly. Maybe put more time into customer service. Since the customer is what keeps you in business.

Subway still has yet to fix the hacking issue with their app. I was charged for 5 meals yesterday and had to lock my credit card. Subway app does not allow you to cancel orders, even fraudulent ones. Subway asked me to email customer care, and they've yet to follow-up or refund the money. This app should allow you to cancel orders. The account was clearly hacked, subway needs to refund me my money.

DO NOT ORDER! THEY WILL STEAL YOUR $$$ & NOT GIVE YOU FOOD. This is twice now. My stupidity for thinking the first time was a fluke. I ordered online without issue. The money was taken out of my bank. I get there and they don't have the order they say. I show them on the app where I placed the order and that it was pending. They didn't care. Actual words were 'NOT MY PROBLEM'. Went to my account to show them the store number listed with the transaction. Just to find that they had taken the $$$ out twice. Still, not there problem. They told me to cancel it on the app. There is no place to do so.