Subway Reviews

I used to love Subway but substituting rotisserie chicken for a chicken breast is definitely disgusting. Worst sub I've ever had. I won't go back.. Service was great but the food wasn't. I miss the green olive as well.

The PRO - I always love the veggie sub with everything on it. I can't make one at home with all the ingredients for less. There usually is an online coupon or deal that brings the price down quite a bit. The people are friendly and helpful and never had an issue with freshness and quality. Windsor, Ontario. I would give 5 stars but the following is so frustrating. THE CON - the website is terrible, the layout is fine. I sometimes can't sign in or even get to the payment process page. I have ordered else where when their website is acting up. It's sometimes 30% not working to where I can sign in, order and pay. It's 2024. There is no excuse that the website doesn't work properly.

My wife and I visited this Subway on numerous occasions, my first question is do you all drug test, because just about everyone in there is high on something, they are rude, mean, unprofessional, and unwelcoming. They don’t look clean or sanitary. The past few times we’ve been there has been this ** guy has been very welcoming, pleasant, and he doesn’t rush with our food. As a matter of fact, he convinced me to buy a dozen of chocolate chip cookies. He’s your best employee. Myself, my wife, and my friends and family will only visit there when the ** guy is working, if he isn’t we will gladly take our business to the Subway in Dade City.

As far as fast food is concerned I would already rate Subway as mediocre, an even 3. New advertising includes calling their customers turkeys. Whoever the genius that started that campaign has lost one customer in me. Deleting the subway's app.

We HATE the new Subway wraps!! It's a really dumb idea to call something a "wrap" and have the ends hanging wide open. The entire point behind a wrap is to be able to eat in hand without the contents spilling out the ends. At least, give your customers a choice.... We will NEVER purchase another subway "wrap" unless Subway gets a clue and returns to the good old tortilla bread.

Sandwich maker had the personality of the tuna sandwich I had. Maybe that why the amount of tuna on my sandwich looked like it was put on with a paintbrush. Nowhere near the amount of tuna they used to put on. Very disappointed. Harrisburg NC

The employee was sweating and wiping his forehead then made my sandwich without changing gloves. Vegetables were warm. Cookies under cooked. Nobody spoke English. Worst Subway experience ever. Air-conditioning was off.

Tonight was a great reminder of why I will never go back to Subway... $18.78 for a footling, chips, and a drink! You're not a nice sit down restaurant... You're also definitely not worth more than $15.

I ordered a plain turkey sub with mayo, tomato and cheese. The sandwich had a tuna fish taste to it because I'm sure they use the same knife that they use in a tuna fish to spread the Mayo on the bread. Very disappointing. So I guess that's why I'll continue with Jersey Mike's much higher quality or and Jimmy John's too.

I visited this restaurant twice on this day. Once at 1:30 pm and again at 7:40 pm and ordered the same thing as I do four times or more a week: 6 in. Tuna, chips and two cookies. At the 1:30 pm visit, I was charged $9.17; and at the 7:40 pm visit I was charged $9,28! This has happened before, but what is the reason you are not consistent in your pricing? I go to this restaurant a lot, and rarely complain, but I sent a remark in on 4/8/24 concerning the skimping on the meats, a known problem at this restaurant. The restaurant now covers the meats and cheeses, so we cannot always see the served putting those items on the sandwiches, but when I stood on my toes and looked over the barrier, I saw he was putting a scoop and a half on the sandwich which is less than advertised, I said "couldn't you put a bit more on that"?

Tried the deal on footlongs so took opportunity to try the 4 new flavors and in the years of enjoying subs these 4 ended in the garbage. Not 1 person finished or enjoyed them. Not sure if St. Anne's location made them wrong or if they are just a huge disappointment. We all had irritated stomachs so very happy we didn't Finish them. Again not certain if it's just the st anne's location but as a customer not impressed. Again rare that all 4 had issues.

I am sitting in the parking lot at 1558 Union Subway very disappointed. Upon first arrival, the EMPLOYEE has on an oversized purple BONNET ON HER HEAD! Who manages this location? This is TOTALLY UNPROFESSIONAL AND CLASSLESS! Before I could even tell her nevermind, she informs me they are taking cash only, the credit card machine down. Ok, that's fine, things happen, but her appearance was UNACCEPTABLE! I don't think I should come to get lunch and you look like you've just got out the bed.

Your app SUCKS!!! It does not work with various restaurants I have tried. Your coupons are a scam because the restaurants say they can take them or their system doesn't work with them. Subway has become total crap and waste of time. Will not ever try again.

DO NOT WASTE YOUR TIME TRYING TO CONTACT SUBWAY CUSTOMER SERVICE. Not only can you not talk to a live person they will not respond to emails either. I was charged 3 different prices at a single SUBWAY on 3 consecutive visits when I ordered the SAME items even though they labeled the items differently. I have receipts for 2 of the 3 visits. I've emailed SUBWAY 3 times beginning on 1/19/24 and not even received a single response. I emailed the District Manager. He he didn't respond either.

I received a sheet of discount coupons for Subway in the mail. The coupons were supposed to be valid until 4/11/2024. I clipped out a coupon for 2 footlong subs for #12.99. I went to the Subway in Kemah Texas and ordered 2 footlongs. I showed them the coupon when I ordered. They prepared my order and when they rang it up on the register it would not accept the coupon. My 2 footlongs for $12.99 cost me $20.87. I will never ever do business with Subway again.

I love Subway's food and freshness. My concern lies with the owners. Why would you put an option to tip your sandwich artist? I do tip but I feel like you should be paying your sandwich artist enough where they don’t have tip option. I tip because I know you don’t pay enough and now you are trying to normalize it by adding it into the app itself. I would be embarrassed if I was an owner. Also, your prices are reasonable as long as you run the buy one get one free foot-long frequently as you have been.

I purchased a Subway 6" turkey at the Subway on 735 Markland St in Markham, ON. The normal price is 7.69, as I get this subway sub all the time. Two older men served me; they seemed to be the owners. They ring up 8.99 for the sub with 10 cent bag fee. The place was busy, so I didn't want to make a scene, so I paid. I then filled out two complaints on Subway's website, and no one has responded or offered my overcharge back. They completely ignored me. I know these men overcharged me on purpose because they were not new employees. Shame on you. Prices are high enough, and I chose to spend my money at your establishment. Never again.

First time having Subway, and it was phenomenal. Best sandwich ever, "The monster". The staff was nice and welcoming. Very good place to eat at, I would choose it over a lot of other places. I really recommend a lot of people to go try it out if you haven't already.

The employees are always smiling, demonstrating a positive attitude. They offer quick and knowledgeable service. I have observed them going the extra mile to satisfy their customers' expectations. The Manager Ram is outstanding. I even met the owner who is a caring man of great integrity. I highly recommend Subway as a healthier type of meal choice. I recommend this particular Subway because of their memorable service.

Although I love Subway itself the online experience on several occasions has driven me to a different store. Primarily because the site is always very, very slow to respond and that is assuming that it does. I feel like they are waving a carrot in front of me that I can never get because of the very good special offers only for online ordering only that you can't always get because the site won't work properly.

Lexington, SC: I placed an order thru the app. I was about 10 minutes early. All 3 of the employees were rude and said, "Nothing we can do for you, you'll just have to wait." I told them to cancel it because I didn't have time to wait, showed them the order on my app, and they refused to even make it early. I went right over to Publix and got an even better sub. This is why I don't bother with Subway, and definitely never will again.

All the veggies were watered logged & frozen. Turkey so thin. Size 2 was jealous. Improve the quality & quantity of the food. Not ads & your pockets. Invest in your product & the rest will come. Simple.

I order 5 sandwiches. The ordering experience is horrible. You don’t have the options of selections as you do in the store. I ordered five sandwiches. One was not complete with a Philly cheese sandwich or anything on. It was just a steak. The other side cheese steak I had ordered extra cheese, which I was charged for. I ordered jalapeño peppers, which was extra. I did not receive those. All the sandwiches all five sandwiches for the thinnest sandwiches I have ever seen at a Subway location and I visit there often. Should be here any minute. So the online service I will not be using again. When I go back, I will be using the in person, ordering to sure that my sandwich is made as requested.

I've bought subs on Jewell for 10 years and watched them make it and they were okay. Now there's a big metal plate hiding the food. Currently the sandwiches are lacking the meat and cheese they once had. Last time there was no cheese! I'm done with Subway!

Never received my avocado that I paid for on 2 foot long subs. I never received a response from head office. Years ago the food clerk called me a bloody customer. It's impossible to contact head office and get a reply.

I ordered my food and quickly noticed it tasted fishy. I don't eat seafood and didn't order any. Initially, upon inspection, I didn't find the reason for the fishy taste. I chalked it up to the girl not changing her gloves. But the taste continued even on my 3rd bite and was making me feel sick. I found the moldy cucumbers and went discreetly to a server. She apologized for it and immediately went to the cucumber bin to check them. She found many pieces which contained mold and was tossing them in the trash bin as she found them. I just patiently waited with the salad still in my hands. She noticed and asked me if I needed something. I said, "Yes, please." She said she could throw the salad away for me. I thanked her. Thinking she would make me a new one I stood waiting.

Ordered a salad along with a few others in the office. 2 out of the 3 of us, the order was wrong. All of us felt as though there was NO lettuce on the salad. The bowl was 1/2 full! Again asked for the dressing to be on the side, as I ordered 2 and wanted to mix them but the entire salad was doused in both dressings. Why is there a place for "directions" or comments if no one reads them. This is the last time we're getting salads from here. For what it's worth, what I did have for salad tasted great, but it could have fed my grandchild as a side salad.

I've had worse customer service experiences, but it's been a very long time. During the process of checking out my 3 foot longs they cancelled and let another customer go in front of me without explanation. Corporate will not address my complaint as I have filled out their online form several times already. Guessing that Subway really doesn't care about customer service anymore.

Springfield Co, I was ignored & laughed at. I knew the employee & MGMT did nothing. This happened in August 2023. I love the food but the rudeness isn't worth it. Mgmt needs improvement. Very poor customer service skills.

Seems like Subway subs get skinnier and skinnier each visit, and the price increases constantly. Meatballs get smaller and the local Subway is very stingy with condiments. Most local subways do not accept any coupons.