Subway Reviews

The phone numbers on back of the card provides consumers with only a website. The website denies consumer access to portal. The protocol to register a subway gift card is moot. How many gift cards do not get redeemed due to this faux process? Who is/are the beneficiary/s of these so-called unclaimed gifts? I followed all the directions to activate my Subway gift card including the chat, which ended when they tried to charge me $1 for technical help. Really, technical help to register a gift card? Unbelievable!

We've come a LONG WAY from the $5 footlong, haven't we? I'm expected to pay $15 for a sandwich that I was paying $5 for? It was barely worth the $5! It's mostly bread! Gotta pay all those celebrities somehow, I guess. I doubt I'll ever spend another dollar there!

I ordered online for the first time, it was a mistake. The instructions on my receipt were clear. #15 Titan Turkey sub 6" Toasted with more mayo salt pepper. The sandwich was dry. No salt, no pepper, not toasted and no mayo. I will not be going back to the Subway on Chicago Ave in Riverside.

I've been there in the past and I was always satisfied, but I think there's new and younger people! This will be my second time going there and not being satisfied with the recent Sandwiches we have purchased! The meat looks like it has been sitting out under a warm light. Everyone know how fresh Cold Cuts supposed to look and this not it! I called and spoke to the store manager but as usual they trying to explain that it was just taken out. I don't think so! So anyway, I'm done buying from that Subway in MS on Hwy 90! So please let them know you don't want the top slices. I didn't go today but ordered it through a friend and the first time that happened the little lady that served us a while back had no problem to give us the next slices under the dried out ones. She saw the difference too!

Very unsettling. Ordered a buy one get one, the order went through and charging for two. Immediately tried calling store for assistance while driving through town, rang (according to cell 2 minutes) and hung up, more than 4 times. Upon arrival, there were no physical customers, one completed order on shelf for pick up, my sandwich was under construction, one bagged order on the rack for pick up, no one else in the shop. I asked If they have a phone, I was told yes, do I need to use a phone? I told her what happened that I was charged double instead of bogo, had tried calling numerous times and was disconnected. She said, "no phone rang here, did you call this store, did you call Altoona.".. Each time I responded I called here, on my cell, **...she proceeded to aggressively deny any call being disconnected at THIS store saying, "I would NEVER hang up on someone, no one hung up on a call here."

Was cursed out by an employee after I was delivered the wrong order. I was NOT rude to her whatsoever, I asked what to do. She hung up on me the first time. I called back and she went into a rant that I did not place an order from that store. I asked how if they brought the wrong order. She proceeded to tell me to contact DoorDash. I did that, DoorDash did not have an order. I called Subway back and this employee, when I asked what to do now since neither had my order but I receive the wrong order and had been charged. She proceeded to curse me out, calling me everything except my name and hung up on me again. I contacted that Subway store and the manager/store owner hung up on me. Contacted Subway via email, website, and social media SEVEN TIMES each with no response from any of them.

I ordered Subway through their website. They had the delivery address wrong (they actually had it delivered to another Subway restaurant). The first time I called, they said it was not their problem and they hung up on me. The second time I called I was told that Door Dash is the one delivering and there is nothing they can do (I ordered from the Subway website though). I contacted Door Dash and was told they can't refund my money since the payment was made to Subway on their website but they were going to contact subway and issue them a refund and put in a referral. They gave me the referral ID to contact subway. I contacted their headquarters twice and they never got back to me. Instead they literally stole my money.

Dear Subway Management. I am writing to express my and frustration with the behaviour of your employees at Mebane on 5/12/2022. My mother and I visited your establishment and were met with incredibly rude and unprofessional behavior from your staff, which made us feel uncomfortable and unwelcome. The first sign of trouble was when we placed our order and the employees seemed to be in a hurry and not interested in listening to our requests. They didn't seem to care about our preferences and even made disparaging comments about our food choices. It was clear that they had no interest in providing us with quality service or even basic courtesy.

I wanted a fresh sub and Jersey Mike's was closed so I figured to give Sub Way another shot since the last time I went it was a nightmare, well bad decision. When I walked in the line was out the door and there was only one employee working. Can't believe I pushed myself to stay in the line because 30 mins went by in the line. Finally I ordered and the employee seemed like he was sleepwalking or something. I ordered a steak Philly and OMG he put ranch on it like an idiot. I said, "What are you doing?" And he did not respond, so at this point I was just gonna eat my chips for lunch. But he ended up dropping the sub so he said, "You want a new one." And I said the same thing but no ranch. And this time he forgot the cheese so I didn't say anything about it and left with no sauce and just a coke, and a cookie. This was very pathetic and it was like he wasn't even trying.

I received coupons in a mailer and decided to try new menu at Subway. However when I went to the Subway they would not accept the coupons. Why bother sending me coupons to try your menu products and he denied use of the coupons. Sounds to me like a company that is not run correctly. Maybe put more time into customer service. Since the customer is what keeps you in business.

Subway still has yet to fix the hacking issue with their app. I was charged for 5 meals yesterday and had to lock my credit card. Subway app does not allow you to cancel orders, even fraudulent ones. Subway asked me to email customer care, and they've yet to follow-up or refund the money. This app should allow you to cancel orders. The account was clearly hacked, subway needs to refund me my money.

DO NOT ORDER! THEY WILL STEAL YOUR $$$ & NOT GIVE YOU FOOD. This is twice now. My stupidity for thinking the first time was a fluke. I ordered online without issue. The money was taken out of my bank. I get there and they don't have the order they say. I show them on the app where I placed the order and that it was pending. They didn't care. Actual words were 'NOT MY PROBLEM'. Went to my account to show them the store number listed with the transaction. Just to find that they had taken the $$$ out twice. Still, not there problem. They told me to cancel it on the app. There is no place to do so.

I receive a LOT of emails from Subway with coupon codes to use in the app. I have the app, but every time I try to place an order the restaurant near me isn't taking that code. There is no way to see what codes/deals my local restaurant accepts. So I just end up not ordering anything.

I had a bad experience at this Subway. Completely messed up our orders. Put ranch and mayo on my daughter's sandwich who is allergic to dairy! Anyways I got a message on Facebook from someone named HCR HCR. They stated "Maybe learn how to order a ** sandwich or uh go into the store you lazy ** then you won't have any issues if you don't know that the app automatically puts a set of veggies on each sandwich unless you specifically say what you want on it or off it then you don't need to be using it **. ** you and don't come again!" This is so absolutely unprofessional. I cannot believe she went and found my personal Facebook to belittle and degrade me! Shame on you!

Asked for the 10% seniors discount when making a purchase. I was told, "we don't do that". I said, "Really? I have read multiple places that Subway offers a 10% discount to seniors 60+". Again the reply was "nope". So I paid the full price and left. Contacted Subway Canada for clarification through their website. That was 9 months ago. Have not gotten any reply from them.

App does not work. Customer service non-existent. Extremely rude, gossipy staff. They have my money loaded on an app that does not work in the stores and I am unable to use it. Each time I go to a Subway store I leave extremely upset. I either cannot pay for the sandwich because of the app or the staff have verbally spit all over my transaction. I tried calling their corporate office and the women who answered was no better. Extremely rude implying the app didn't work because of me. Unhelpful and resistant. Their new sandwich menu isn't that great...more like an excuse to charge more. All in all, Subway which used to be an affordable and favorite restaurant, has now become a huge disappointment.

The Subway service has changed for the worse over the last 15yrs. No one is taking complaints over the phone anymore. Why are restaurant chains refusing to take manufacturer coupons? It would be great if someone from corporate would actually look into these claims.

Customer service and food preparation. Horrible customer service from both management and staff. Missing items from my order with no resolution. I ordered to be delivered and the entire order was messed up as well as missing items. I called; however, the manager and his manager were extremely rude and did not replace or refund my order.

I will preface my poor review by saying I have eaten thousands of Subway sandwiches throughout my life and have never had issues until covid. I don't know what changed, but the quality is so poor now. Of the 4 times I've tried to go to Subway this year, 3 trips have been a waste of time and money...all 3 different stores too. I went for lunch one day...and as they're building my sub, I say..."looks good, just a shot of mayo down the middle, not too much lol". I didn't watch this step as they distracted me for payment...but when I got home, there was literally a cup of mayo on it. So gross!. The second time I had slimy spinach and green chewy tomatoes. I guess only one of your "sandwich artists" can seem content serving that...hardly eating fresh. Threw that away too after a bite.

Have all Subway restaurants got stingy or just National Highway in Thomasville NC. I ordered a foot long, hardly any lettuce and the guy actually counted out 4 pieces of green pepper and 4 pieces of onion. Seriously!! When I questioned he said that was all he was allowed to put on. Since when. Used to be you could hardly get your mouth around their sandwich for all the fillings. Now they’re counting how many pieces to give you. What a disgrace. It will be Jersey Mike’s for me from now on, they might cost a little more but they’re not stingy and they certainly don’t count out their fillings. I really want to complain to corporate office but can’t find where to do that so if anyone knows I’d appreciate it.

When I was younger I used to be a fan of the Subway restaurant chain, but now as an adult my opinion has drastically changed. When I go to subway I feel like they’re the customer, and I am the merchant. They’re always telling me what I can and cannot put on my sandwiches, and always refuse to substitute meats. For example, the club.. it comes with Turkey, roast beef and ham. I don’t like ham, so I try to sub it for pepperoni and the answer is always no! Why not!? It’s just one meat for the other, what’s the big deal?? If they do, they charge an outrageous mark-up. Coupons are next. I’ve received coupons in the mail and went to a subway near my home and they had a sign not accepting them. I understand some franchises do and some don’t, but the overall chain seems to conduct business the same. No thank you! Subway's just isn’t for me but to each their own.

I continue to get the worst service at Subway Restaurant in Rockwall, Tx off Goliad Rd. Restaurant is always out of fresh veggie, meat, cheese & salad dressing etc. People waiting on me have the I don't care attitude. I have pass on reviewing hoping things would improve. Not the case. Sorry service continue to get worst!! I have waited to give restaurant review but today was the last straw. They were out of regular cheese so they just added shredded cheese to sandwich, requested ham. Got turkey. Only wanted lettuce & bell peppers. Got the above with purple onion, tomatoes, requested vinegar. Got oil.

I was hungry and went online to order a sandwich from Subway. I selected the store, I took advantage of a BOGO (buy 1 and get 1 at 1/2 price.) I am disabled so I chose the "deliver curbside" option. I then paid for the order and left to go pick it up. When I arrived I discovered that the Subway was located within a mall and was very glad I asked for curbside pickup. I called the store as instructed and spoke with a man that had a very very hard time speaking clear English but I was able to make out that he was unable to bring my order out to me. I told him about the website and that I was just maybe 50 feet from his store. He told me, the best I could understand him, that he wasn't going to bring it out. I told him that he should just go ahead and cancel the order then and he said he would.

So 3rd time stale bread experience. Once Fountain store, once 8th St and now S. Nevada all Colorado Springs. I will not be back. Nothing like taking a bite and hard, yucky bread especially when I put soft bread please in special instructions. I will eat Jersey Mike’s. More expensive but bread has always been soft and fresh. They treat customers like they actually want them also. Subway has plummeted in customer service since Covid like some other places.

When I returned in about 10 minutes, he started literally screaming at me without provocation, saying he 'threw' away my sandwiches because he thought I was gone. I politely asked him to cancel my order and relax - but he kept screaming. Bizarre.... I just left without my order after wasting 30 minutes for a pickup.

Subway's ingredient quality as well as the cake they pass off as bread in the US have decreased so much in the past years. Couple this with their recent price increases, I am unlikely to return. I gave 2 stars because the service at the location I visited was good and it was fairly easy to find a coupon that made my regular $10.99 footlong only $5.99. If not for the coupon, I would not have eaten Subway. $13 after taxes is too much to spend on a fast lunch.

I order on the Subway app. It took the money out of my account and said the order did not go through. The store refused the order.I am out my last 26 dollar and no food to eat. The server called the manager and he refused to do anything. I go there at least there At least three times a month. From now on I will go to Mr. Sub. I am disabled and mr sub is farther. I do not drive and must walk. This is the worst customer service I have ever had anywhere.

So, after about 10 minutes of standing in front of the counter... waiting for the gentleman to stop sweeping the floors! I ordered a foot-long tuna with just lettuce. When I got home the sub had very, very little tuna and a ton of lettuce! Here's a tip... this Subway is owned and operated by the owners, they work there themselves. Why, because they are stingy trying to save money and make more profit! The owner made me a sub with hardly any main ingredient (tuna) and mostly lettuce. The bread was smaller than normal. What they don't realize is this backfires because I will never go back! This Subway @ 3106-A Sweeten Creek Rd. Asheville, NC should be avoided. I was duped paying $9.00 + for this mostly bread and lettuce. Asheville, NC 28803

Placed online order. Veggie sub only allowed one cheese selection. Called store, requested all cheeses and they denied request. Told me I had to make another order. Asked to place that other order. Told me they were too busy to take order. I asked what their name was. They hung up. Had my daughter call back to make sure they cancelled my order because my app said that I picked it up. They said yes. Two to three days to see the money back. My daughter asked their name and their manager's name and they hung up on it a second time.

On Friday the 26th I called the store approximately 16 times to cancel an order that went to that store by mistake and I was in the Mount Dora store, the manager of the Mount Dora store told me that she could not deliver the order until I called to The Villages store and cancel the order. The manager also called the store and they didn't answer the phone either, so I was left without lunch because they didn't answer the phone.