Subway Reviews
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About Subway
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Subway provides made-to-order sandwiches and salads. Since its inception in 1965, the company has expanded its menu to include wraps, breakfast items and a range of customizable options. Subway offers a variety of bread types, proteins and toppings to suit individual preferences.
Visit www.subway.com/en-us- Good variety of menu options
- Clean and organized environment
- Fresh ingredients used
- Inconsistent food quality
- Poor customer service at times
- Long wait times during busy hours
Subway Reviews
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Reviewed Feb. 1, 2021
There is is short heavyset female that opens and who works lunch most days. I asked if they had tuna, she said "don't you see it? Most people walk in, and if they don't see what they want they just leave". She destroyed the first whole wheat bun trying to cut it and got frustrated. Got even more frustrated when I asked her to heat up the cold bacon for my sandwich. Told me I was getting on her nerves and that I need to shut up talking to her. She wore no mask and talked over my sandwich while making it.
I've tried to reach the manager "sammy" by phone but she answers and pretends to be the manager, even leaving the phone off the hook an entire afternoon. I also videoed the incident. Still trying to reach the owner. No luck. The short heavyset girl is unprofessional, rude, breathing over peoples food, has no business ethics and pretending to be the manager to avoid repercussions for her actions.
Reviewed Jan. 19, 2021
Tried to sign up for an account at Subway.com and error that information I entered was not correct. Error gave phone number to call and get help. I called them and there is absolutely no way to get a human on the phone. The arrogance of them to hang up on you if you don't answer their prompts the way they want, "incorrect response, goodbye"-click. I assumed I needed to talk to someone since I know how to enter my name and phone number. I removed the app and will not be placing any orders!
Reviewed Dec. 15, 2020
I bought lunch for $6.00 on Saturday. On Sunday my bank charges it? So next I am in a negative balance with $30 large bank fee on Monday. Overdrawn fee. Thanks. SUBWAY. I asked for extra tomatoes Sunday and she makes the sandwich, online order, with no tomatoes, they were out with a grocery store nearby. They were closing for the night at 8pm. Online it said 9. I charged a different card. Mental note to myself is pay Subway with only cash. Have a nice veggie delight sandwich in person ordering only. Call me: **. I have now have to find some money to put in bank and to ask a bank to waive the fee and flag my cause to get money. Since a kidnapping from 1967. Albany NY from Prestwick marriage 1966. ** Life can be a con. Hi Subway. Hi all families with covid deaths this year! I do feel like a robot.

Reviewed Dec. 10, 2020
I was extremely disappointed in Subway today. No one was wearing masks, and we are under a mask mandate due to an extreme Covid 19 outbreak. The gloves were not charged between customers and the place was packed to capacity. I would not risk my health to return to a Subway restaurant.
Reviewed Oct. 24, 2020
I understand capitalism - that if someone wants to purchase something, someone is going to sell it to them. I understand why Subway sells pork and chicken to customers - it's because customers want it. I do not fall under that category. I do not purchase carcinogens, and I do not eat pork or chicken, or dead humans. I'm a vegetarian for health reasons. It's not a mystic occult practice. I am very particular about what I eat and drink, but it's not a religion. So when your employees are making a ham sub at the same time they're making my veggie sub, I understand it's not a problem with the employee. It's a problem with your business model and practice.
Please tell your stores to stop making veggie subs for vegetarians at the same time they're handling meat. Why is subway exposing me to risk factors that I specifically go out of my way to avoid? I know exactly what I'm doing. It isn't that I got sick, it's that I was exposed to a risk factor that I shouldn't have been exposed to. I do not eat and drink whatever I want, and I am not in the population that is constantly struggling with health related illnesses, and I would prefer it to stay that way. Please tell your stores to stop the practice of infecting my sandwich with contaminants that I do not wish to be exposed to. And please do not send me a coupon for a sandwich. That's not what I want. What I want is to be able to eat at a subway without regretting my decision.
Reviewed Oct. 8, 2020
I built my sandwich and chose the “check out as guest” option. I put in all of my information and when I submitted it I was informed that my pick up time was no longer available. Rather than give me an option to change the pickup time, it restarted the process forcing me to put my payment information in again. Why does Subway invest so little in its online ordering technology? They lost my business today. Without competent online ordering, I will no longer be eating at Subway restaurants.
Reviewed Sept. 2, 2020
Today, 9/2/2020, I went online to order 3 Footlong subs from the Subway Location 439 West Pike Street Lawrenceville, GA. I searched the closest store near me online and it picked this location and showed it to a be open and fully operational location. I was charged $19.06 for an online special I was receiving "Buy 2 footlongs and receive one free." When I went to the store to pick up my food it was shut down. There was a lady inside packing up boxes in the store and said this location was no longer open. So like I said in the heading- Subway stole my money! I am appalled at the unprofessionalism of this location. The corporate office should have taken down the website location and show that it was closed instead of falsely open. I can only imagine how many people who tried to order today online and came across the same situation. SHAME ON YOU SUBWAY!
Reviewed Aug. 21, 2020
Ladies and gentlemen I never ever been so disrespected at my local (Brown Street Rhinelander Wisconsin) Subway. IMPROPER display of uniform and a crappy attitude asking me "What do want!" Instead of "Hi welcome to Subway. What can I create for you.." I have utilized many Subway restaurants. Estimate 57. From Utah to Texas to Wisconsin when I drove semi truck.
Now as a college student finishing up my bachelor degree I don't find nothing funny that local management didn't contact about the poor service that their employee performed on the 19th of August. Yes I did contact Corporate feedback. Because of COVID19 customer service is not available. In conclusion. After all has happened At my local Subway. I won't patronize their anymore. SAD TO SEE a strong Brand get tarnished because management and yet franchise owners and corporate don't see even though people need a job and great service is hard to come by if workers are not passionate about their jobs.
Reviewed July 31, 2020
My husband went into this Subway restaurant in Firebaugh Ca and got both of us a footlong sub. It is the worst subway sandwich I ever had! The bread has to be 4 or 5 days old, hard, crumbly and dry! How dare they serve this garbage to people. They are going to contribute to subways downfall in the future if corporate doesn't step in and make them do the job right!
Reviewed July 21, 2020
No roast beef anymore, no cheesy bread and herbs?? Really? Why in the world would they not have roast beef any longer?? And the only bread they were still offering with cheese and now that's no longer...What's up with this baloney???
Reviewed July 7, 2020
So first of all 6 Dollar footlongs were on tv, so I went in to get 2 subs. I like the Italian now that is 3 kinds of meat, 8 slices each for $5.39 for a 12 inch sub, ok fine. Then I order a turkey sub, $5.39 for 8 slices of turkey. For the same price I should at least get 16 slices of turkey. Anyway I got 2 subs nothing else, the turkey sub I got double meat so it would actually have meat taste. 2 subs nothing else, and $6 footlongs on tv my bill was $20.45. The lettuce was brown, I asked for new lettuce. At this price I should get green lettuce. No green lettuce available. Good sub price for ** subs!!! I don't plan on going back. Subway is the worst sub place I have been to and I have been to 17 Countries.
Reviewed June 26, 2020
The Subway located at 9313 Columbia Rd. Pataskala, Ohio 43062 unprofessional young, attitude, doesn't smile guy that worked behind the counter. I didn't appreciate the rolling of the eyes, the lack of customer service training... You would think that I am the paying customer you would provide a much more approachable and respectful service since in other ways I am paying for his wages. I never had an issue at this location before until now with that ill-mannered kid/guy/who needs a haircut looking like Tarzan's 3rd cousin. Then they didn't have guacamole for my chipotle southwest steak & cheese signature wrap. I could've walked out and went to a different location but I didn't because they had already prepared the other subs with double meat. I will never set foot in that Subway ever. I will drive 5 miles out if needed. The owner should spend time training these young immature individuals if he/she wants to keep customers.
Reviewed June 16, 2020
I placed an order (5/30/20) online and the order went through twice - I was charged twice. The store very responsibly called me to verify and I did not receive both orders. As a manager was not in the store, they were unable to refund the duplicate order. I was told that on Monday or Tuesday a district manager would call me back to take care of the issue. This did not happen.
Over the last two weeks, I have attempted contact repeatedly via email, messenger(s,) FB, Instagram, Twitter, the online customer service portal, and even tracking down a corporate voicemail box. Over TWO WEEKS of this! I would very much like to get the second chargeback, as I did not order it, nor did I receive the food. You took my money, but did not provide goods in return - then have actively avoided responding to any of my many attempts. As a customer, I have gone above and beyond attempting to get any form of response. Anything. What kind of company forces its customers to go to these lengths? I'm utterly appalled.
Reviewed June 11, 2020
Employee letting underage child handle food. I ordered online with the app. When I arrived I noticed a child standing out front. She went behind the counter and while her father talked she played with the food.. It was long enough for me to record her! No handwashing and a face mask hanging off her face like Covid-19 isn’t real!!
Reviewed May 22, 2020
This is our food guys and because of that, I would strongly advise that you reconsider patronizing these Subway locations (Sahara and Rancho/Sahara and Valley View in Las Vegas, NV.) There may be other locations throughout the valley that are associated with this owner also. Please do your research before patronizing his business locations. I have reported him to the corporate office, but this is a franchise so it is up to customers to speak out when these things happen. I do not want another customer to be abused in the manner in which I was when simply attempting to buy a quick meal.
I went in with my adult children to grab some sandwiches on Mother's Day and was disrespected by the cashier on a level that absolutely shocked me. I left a vm message for the owner, Mr. David **. He was kind enough to call me back and leave a message for me. I returned his call today and he initially told a less than truthful story. He initially said he had viewed the videotape himself, but as he spoke, his narrative did not resemble what actually happened at all. When pressed, he admitted he had not seen the video and he went on to state that he was basically regurgitating the information that the store employees had given to him. We have video that was recorded on my son's phone of what actually occurred on that day. It is problematic that this owner is untruthful. It is also problematic that when questioned for the second time, he became defensive and chose to resort to being rude to me although my tone with him never changed.
I will not go there again, but I want others to be aware of the unfortunate experience that I had. Mr. ** then said in an almost aggressive manner "what do you want me to do?" and followed that by "are we done here?" Had this gentleman viewed the tape personally, he would have acknowledged that there is a problem in his store, but his response made it clear that that is not where the problem began. I am not here to tell anyone where to go or not to go, but this incident throws up red flags.
This should not have happened, but since it did, there was an opportunity for this man to remedy the situation simply through truthfulness, acknowledgement and civility. He instead resorted to rudeness. Customer service is clearly not a priority at this location and I would strongly advise you to do your research and choose a Subway that is not owned by David **. I know he owns the ones on Sahara and Valley View and Sahara and Rancho. Again, this is our food guys. If this is his response when there is a simple customer service issue, my concern would be what his response would potentially be if there is a more severe food-related issue.
Reviewed May 16, 2020
Subway was offering a buy 1 get 1 free footlong promotion when ordering online. Tried 1st restaurant near us & apple would not work. Employee was not helpful & would not honor promo. Tried 2nd location & approved worked but would not update promo price. Again, went to 2nd location & employee would not honor promo telling us to contact corporate! Employees are very poorly trained stating that they "only make sandwiches." Do not trust their promotions to be reliable!
Reviewed May 9, 2020
I was treated with disrespect and no one cared about it. Ordered a meal. Had a question and then the woman turned on me as someone who was just annoyed I was talking with her. She worked there but was evidently put out by customers. Customer service was not satisfactory either. I told her I was thinking about never coming back and she replied, "That's ok." Well word of mouth is a big thing. This is the day of the consumer to have a voice when a company brushes them off as not important enough to deal with. Why would anyone want to do business with this kind of business. This is a hard time. I would think they would want customers to help them to get through but obviously they think they got this on there own. Well let's see how that will play out. There are many other options out there. Not all will survive this. I hope Subway take a look at this before they lose others. Remember one customer can be the beginning of of many customers.
Reviewed May 7, 2020
On Wednesday I placed an order by phone and they charged my card $24.61 when I went to pick up my order I added cookies and they charged my card again $25.84, sent several emails to customer service with no luck, all I want is my money back, it’s a discrimination! Please help.
Reviewed April 25, 2020
I ordered and paid for food using the Subway app and the Dale Evans, Apple Valley Subway did not honor the order even though my receipt clearly showed everything to be correct. I paid again for the order. They were out of onions and cucumbers. I waited 45 minutes, still no onions. I took the salad with no onions. I emailed the complaint department with the information and sent a letter to the manager, however no one has contacted me or sent my refund.
Reviewed April 19, 2020
I wish I could go there every day. Every time I do go there I get an amazing experience and the employees always make sure to tell me have a great day. The restaurant is very clean and smells delicious when I go inside. I recommend whoever's is reading this review to go to Subway someday in their life.
Reviewed April 8, 2020
As I enter Subway I noticed all the safety measures they are taking to protect their employees from this virus but what safety measures are they taking to protect their customers. They have the chairs to keep us back. They have their Splash Shield to protect their staff but why isn't their staff wearing a mask to protect their customers as they prepare our meals?
Reviewed April 1, 2020
Went to Subway. They have one big sign on there. Monday thru Sunday 10 am to 9 pm. You can go in, order on the app, and as well through all different apps to get food to be deliver to you. When you go to the door to go in to get your food to go. They don't let you in. They have small sign something different. Misleading to customers. While their sign says open. No customer service and very bad for business. Here off of Beltline Rd and Conflans, Texas.
Reviewed March 30, 2020
Purchased Subway gift cards and loaded them on Subway app. Subway was hacked and my gift cards were used by "Ahmad" at a Subway in Staten Island, NY. Caveat emptor if you use the Subway app! If you report the fraudulent use of your cards to Subway, they won't reimburse. They just say read the terms & conditions. Subway isn't liable and you're screwed. This lesson cost me $87, but I'm never using the Subway app again!
Reviewed March 20, 2020
I was at Subway on Bethelview in Cummins Georgia the one near McDonald's, I ordered the Southwest Chipotle Wrap that lists the ingredients too include guacamole then once I went to pay they charge me a $.75 upcharge for guacamole when I read my receipt and said something I was told that the menu was old and the new one had not come in yet I told them as long as that menu was up what was listed was included nothing was done so I went on to complain to the corporate website And nothing was done.
Reviewed March 13, 2020
I took my three grandchildren to the Shorewood IL Subway on a busy Sunday and the line was very long with three people working hard. It was a very long what but we understood. The first sandwich went fine, the second one they needed to refill the ham bin and we waited and waited but that was ok with us, the third one we asked for the tiny little sandwiches and asked that the bun not be toasted. Well we were told that it had to be and when my granddaughter tried to take a bite, it was as hard as rocks, and she could not eat it. I ordered an ice tea and they gave me a cup and pointed to the beverage machine. I'm ok with that. Well the ice tea was empty. When I went up and told them about the hard sandwich, the girl shrugged her shoulder and told me again that they have to toast it. I asked for refund on my tea, since there was none and she told me "no refunds".
I asked for a manager and she said that he does not work weekends and that I would have to come in on Monday for the refund. I told her that they did not give me a receipt, so how does that work. She was unable to reprint the receipt and kept telling me that I was not allowed to call the manager. I had NEVER asked to call the manager. She did call him myself and did get me the refund, but would not refund the uneatable sandwich, and I had not even asked for a refund on that. I will never be back and how do you run a store without a manager?
Reviewed March 8, 2020
As a vegetarian, I have limited options at most restaurants. I was delighted when Subway started offering egg and cheese subs! At first it was just for breakfast, but now, if you do into the store, any of the Subways around me will make egg and cheese any time of day. My frustration is the fact that the app won't allow the egg and cheese to be ordered outside of "breakfast time". If the stores don't limit when I can buy the sandwich, why does the app? I used to love Subway, but the frustration of not being able to order online or by the app has ruined my opinion of them. I won't be returning to Subway until this is resolved.
Reviewed Feb. 21, 2020
I kindly asked the gentleman opening the store if I could use the phone for a serious emergency. He locked the doors behind him and gave me the finger! I then called to leave a message for the owner, and I was told to go ** myself. Good luck to your store, may I suggest hiring decent people that will do a simple kind act for another person in need. What a sick experience!
Derek **
"The UnXplained" with William ShatnerThe History Channel

Reviewed Feb. 11, 2020
I went to this Subway at 1306 Gibson Road to place an order on Feb 11th at 3pm. I had never been there before. I had the Rudest employee Ever! His name was **. I had one customer in front of me. He was helping the customer in front of me but also talking to me but not looking at me. I had no idea who he was talking to. He told me to get off my damn phone! Really! That’s how you speak to your customers? You don’t look at them and then you tell them to get off their phone. So wait I am an inconvenience to you because I am waiting! You don’t look at me, So how am I supposed to know you are talking to me? Talk about lack of social skills. I left. Wasn’t about to spend any money there.
Reviewed Jan. 30, 2020
I got the chicken bacon ranch today, like many other days before. This time the chicken was awful! It was all fatty, and grisly. I could not chew it and had to spit it into my napkin. I got two big pieces like this. Yuck! I felt like I should have gotten my sandwich for free. I will not order a sandwich with this kind of chicken again.
Reviewed Jan. 23, 2020
The daily specials are great value. The quality is great.... always fresh. However it is a franchise, so some are better than others. The options are limited, but that's the nature of the beast. Very fast service and some seating is you wish, but many do take out.
Reviewed Jan. 23, 2020
Good food. Great locations. Clean fresh veggies. Great taste. Good ice tea. Great bread, only thing I would suggest is when a customer ask for extra tomato some workers act like it’s out of their own pockets to give customer more even when they tell them they are willing to pay extra. Also, I would suggest lower sodium options too for health-conscious people. Thanks and continue the good work of feeding people low-calorie options and fresh veggies.
Reviewed Jan. 23, 2020
Would be nice to have an online/printable menu sheet for multiple orders. Also provide all the amenities to choose from. The form that we have used in the in past is a form from Canada. We also had to used notebook paper to create orders for our basketball team.
Reviewed Jan. 22, 2020
We go to Subway for our son. He loves the turkey hoagie melted with mozzarella cheese. At the Cinnaminson, NJ store, the owners know us, greet us, take care of us, and we support local business. Thank you Subway!!!
Reviewed Jan. 21, 2020
Very fast service. I like the choice of sandwiches, never boring. Several handy locations. Ladies at the counter are fast and accurate. Like to see my sandwiches made while I watch. Good choice of condiments.
Reviewed Jan. 20, 2020
Subway advertises a lot and many times does not honor the coupon or advertisement. The "free" cookie is a stupid promotion. The quality of food and quantity is not as good as Togos. They vary in quality by franchise in consistency of quality and personnel but generally acceptable for a quick sandwich at noon. Chips are overpriced and salads reasonable.
Reviewed Jan. 20, 2020
Subway has a great selection for adults and children. It would be nice if they did put a little more of each thing asked for. The Subway club regular does not have enough meat. I usually end up asking for double the meat, and that is too much meat. I usually ask for extra pickles, and they are very stingy with their pickles and other vegetables. Otherwise a great, healthy place to eat.
Reviewed Jan. 19, 2020
Subway needs to improve training for staff on what the specials are. More than once we have been overcharged somehow...and staff seems surly when a discrepancy is brought up. Bread is wonderful, but I am eating low carb which means no bread, only salads which are usually more expensive.
Reviewed Jan. 19, 2020
Subway always has delicious fresh baked bread in various varieties. The meats and cheeses always seem freshly sliced and uniform in slicing. The cheese is always fresh and never hardened. I like the choice of toppings and how you select how that they go on the bread. I always get my dressing in a small to go container do my bread isn't soggy. The deals that are offered for certain sandwiches are super especially purchasing for a large number of people. Great quick serve food spot.
Reviewed Jan. 19, 2020
Our local Subway makes the best sandwiches for us. It remains one of the most inexpensive "fast food" places around. We never go anywhere else to get our subs. Subway is the best. The employees are always smiling and friendly.
Reviewed Jan. 18, 2020
Subway great for my senior citizen budget with great veggies and bread selections. The only problem I have experienced is that the chicken often gets the bread soggy if not heated properly. I like the convenience of the location of stores, the freshness of the products and the variety of choices without it being a Problem.
Reviewed Jan. 18, 2020
Polite employees, large variety menu, fresh ingredients, reasonable prices. Subway also regularly introduces new and seasonal items, often as special value prices. Not all Subway restaurants are equal in quality, however, my local one is exceptional.
Reviewed Jan. 18, 2020
Subway in recent years has not kept up with the Sub world zeitgeist of differentiating its subs to fit a niche. Instead, it has tried to please everybody and thereby ended up pleasing no one to a satisfying degree. Subway has not made itself worse; rather, it has not kept up. The Subway from today I could have walked into 10 years ago and not noticed a difference besides the employees' uniform designs. It should remove all of the non-core identity menu items and return to its roots.
Reviewed Jan. 17, 2020
Mostly awesome, GF choices would be helpful regarding bread and wraps. Subway is good as healthy & hope workers have high standards about serving good fresh selections & consciousness of wellness. Overall subway has healthy selections even for weight management & keto goals, Hands down I'm loyal.
Reviewed Jan. 17, 2020
I like that sandwiches are made to order; they have fresh ingredients. However, they need more choices (eg extra meat, more veggie choices). Also they need larger/bigger bread. Stores lack the ambiance of a deli; they need to work on interior design.
Reviewed Jan. 16, 2020
My wife works as I am retired so we eat out quite a bit and Subway is a lifesaver. We love their cheezy, garlic bread and 12" subs last a couple of days, between the two of us. They have a good choice of sandwiches to take home.
Reviewed Jan. 16, 2020
Usually a healthier option and good selection of different rolls and fillings. The menu is constantly changing and I also like the budget options they have now introduced.. Overall a better option for flavour and health than many others.
Reviewed Jan. 16, 2020
Subway has always been my healthy, fast, go to meal place. Subway is always super busy when I visit, but usually the employees are quick and speedy about getting people in and out. I like that you can build your own sandwich if you want, places like Firehouse Subs only give specific sandwich options. All of the ingredients are super fresh and I have never had a bad sandwich from Subway.
The only bad experience I have is when I come in and the place is understaffed. Sometimes I'll get lucky and the employee on their own is experienced enough to keep up with the flow of customers. But most times it takes a little too long to get my order. Overall, Subway is still one of my all time favorite restaurants that I usually run to for lunch. I would say 90% of the time I get perfect, fast, and friendly service. The sandwich is always good. :)
Reviewed Jan. 16, 2020
Simple easy menu. Ingredients are in your visual view, pick and choose your selections with ease. Not fake food which is really nice. Not pricey at all. Great for a budget and on the go food. Staffing has always been courteous.
Reviewed Jan. 16, 2020
I love Subway because I eat low carb & can always find something to eat there!! Not all fast food places do that! At Subway I can customize my order for exactly what I want. I can order it as a salad instead of on a bun????
Reviewed Jan. 16, 2020
I generally love eating at Subway. I can't remember ever having a sub or anything else I haven't liked. I do however notice the the decline in the size of your sandwich and meat & Cheese for the price. If I'm hungry I want enough to satisfy my hunger, not a snack...
Reviewed Jan. 15, 2020
Food is consistent, tasty, good value (I get two meals out of a foot long). I like being able to choose the ingredients I get on my sandwich. Staff has always worn gloves and been friendly that I can remember.
Reviewed Jan. 15, 2020
Love it! So good and fresh and fast! Super friendly staff and great online ordering. Lots of locations, good meats and veggies and chips. Great drink options for all. Love eating lunch there and ordering online for to go. Very healthy and fast and good. Super good place.
Reviewed Jan. 15, 2020
Fresh food is a plus. Serving fresh vegetables is unique in much of the food industry.... but Subway has made their fortunes on vegetables, fresh breads and meats....in that order. What other restaurant can say that!
Reviewed Jan. 15, 2020
I love Subway sandwiches but I wish they offered lettuce wraps for people who can't eat bread or offer a similar option that isn't always a salad. I would like to see more salad options as well like specialty chopped salads like Greek or Antipasti for example.
Reviewed Jan. 15, 2020
Subway is my favorite place to eat! Ingredients are always fresh and the bread is the best. I also like Subway because it's a healthy way of eating. Customer service is great. Everyone is attentive.
Reviewed Jan. 14, 2020
I had a coupon and the cashier did not issue this discount and after leaving the establishment, she ran and stated "I found your coupon. Use it next time." She don't understand I have six coupons and I only have 3 days until they run on the date.
Reviewed Jan. 14, 2020
The best for in and out to get sandwiches for lunch. Far better than most restaurants that claim to be fast food. I have very rarely ever had a bad experience at Subway. A great selection of meats and variety.
Reviewed Jan. 14, 2020
My first thoughts for an afternoon or mid day meal is "Subway". I can expect to receive quality fresh meats, toppings plus get that fresh baked tasty roll. I have never been disappointed many trips whether it's at home or traveling to other cities. Employees are friendly, knowledgeable and courteous!
Reviewed Jan. 14, 2020
The food is fresh and crisp and the bread is not stale. The bread selection has diminished and the BBQ sauce is not very tasty. A sharper taste like KC type would be better or Texas style. Prices are creeping up. Not good.
Reviewed Jan. 13, 2020
Subway is good with a lot of choices but I think that they can improve on the quality of their sandwich meats. I like being able to add more or less of an item to my order at the drive-thru but there is no consistency from store to store. Some employees are just skimpy with the toppings especially if all I get is 1 or 2 of them. Don't be cheap!
Reviewed Jan. 13, 2020
Subway offers healthy choices that you can count on tasting great no matter where in the country you go. Ingredients are visibly fresh and you can watch them make your meal - salad or sandwich. It is both dependable and affordable and suits even the pickiest child or finicky health nut.
Reviewed Jan. 13, 2020
The staff at Subway Launceston are always very happy and helpful. The service is fast. The menu is great and the restaurant is always very clean. I have also tried the mini subs for catering and they never disappoint. Always very yummy.
Reviewed Jan. 13, 2020
I usually a salad at Subway. The lettuce and spinach are always fresh and green to provide the base to all of my selections - tomatoes, onions, bell peppers, olives, cucumbers, and pickles. Then I have them top it with shredded mozzarella cheese. I finish it off with the rotisserie chicken which has a really good flavor. They will chop the salad for you if you want. The service is always good and the store is clean. That's what I like about Subway - the fresh and clean feel of the food and the store.
Reviewed Jan. 13, 2020
I would like to update the price list. Increase free dressing. Different types for tuna, I need to change the type used for that. Add some fresh meatball. Time and working hours can be extended. Bread with honey need to be more baked.
Reviewed Jan. 12, 2020
Subway has good food most of the time, the food does not fresh sometimes from laying out at the counter, not great appearance wise. A lot of the times the service staff seem a little put out having to serve us, like they have something more important pending.
Reviewed Jan. 12, 2020
I usually buy a footlong sandwich for my husband and I (each a foot long sandwich from Subway once a month). My husband gets the wheat bread and I get the Italian bread all the time, I get the foot long sandwich with extra meat on it (and I get a lot of meat for an additional charge). I always get the steak and cheese sandwich with provolone cheese or Swiss cheese. My husband gets the diet sandwich, we both get the bread warmed up in the toaster. We always asks for all the toppings that are not spice. To top off this delicious sandwich I get honey mustard dressing put on it and my husband gets lite mayonnaise put on his. After we eat our footlong sandwich we top it off with a bag of potato chips. I am really looking forward to a foot long sandwich now. Thank you Theresa Ann.
Reviewed Jan. 12, 2020
Workers need to be a little more knowledgeable on the items, like what meats go good with what sauces and added items on the sandwich. Then the customer can make the choose. The set up of the sandwich items are good and look fresh. The restaurant is set up fine for the food and clean.
Reviewed Jan. 12, 2020
Subway has the sandwich selection over any other chain! You can't go wrong with the variety of toppings to finish off what is already the most awesome sandwiches ever created! And of course, Subway's staff are always personable and friendly which always makes the Subway experience that much more enjoyable!
Reviewed Jan. 12, 2020
The bread is fresh. The meat is good. Enjoy adding my own extra ingredients as I tell them what I want. Do not like the roast beef or steak sandwiches. Very dry. Would like more choices of cheese and rare roast beef meat.
Reviewed Jan. 11, 2020
It at the Love's Truck Stop in Tulare and they're always friendly and they work down the line – good bread and meat and veggies are always fresh and they keep the Subway area clean, inviting and will to go out of there way to make you happy.
Reviewed Jan. 11, 2020
Subway is my favorite fast food restaurant because it offers some healthy options. One of my favorite sandwiches is the egg on flatbread. Unfortunately, it’s not always available for lunch in all of the restaurants. The good thing about them is there is a wide variety of other sandwiches.
Reviewed Jan. 11, 2020
In my local Subway, I get great service and the selection of options is pretty good. The produce is always fresh, as well is the meat. Due to that fact I will sometimes order a salad made to order. Something new for me is the morning flatbread breakfast flatbread selections, although it would be great if they broaden those choices. They awhile back they started serving wraps that cost a little bit more but are well worth it. Sometimes depending on the sandwich choice the price of the item can get very steep, but with some careful planning, a customer can get a very healthy meal with minimal cost.
Reviewed Jan. 11, 2020
The Subway restaurants that I have eaten at have fresh looking vegetables and meats. Sometimes the people behind the counter are not as friendly as they should be for customer service but as far as the restaurant I would highly recommend them.
Reviewed Jan. 11, 2020
Subway still has pretty darn good sandwiches. I would love to see them add a whole wheat bread ....not just wheat, but 100% whole wheat. The meats are good. But not excellent. In order to keep profitable I'm sure they use meats full of nitrates and preservatives, so they will last a while. Claiming to be healthy and being healthy and being healthy are not accurate with Subway. I would be willing to pay more for higher quality meat.
Reviewed Jan. 10, 2020
Love the opportunity to build my sandwich exactly how I want it. I just wish the quality of the cheese and meats was a bit better. I am willing to pay more for it. Also if they had a nice Italian dressing option like some other sandwich shops it would be great.
Reviewed Jan. 10, 2020
I love the variety of meats that’s offered. Would be great if samples of sandwiches were offered. Staff is friendly but it’s boring when you have to wait to be served. Weekly deals are great. However Subway should have a sandwich which gives Subway their identity. Too bad bottom line going to Subway is like going to my kitchen. Nothing exciting.
Reviewed Jan. 10, 2020
I enjoy being able to see the vegetables. They always look fresh and the bread is always great and tasty. Unlike the other restaurants you don't know what they are doing to your sandwich. Subway you can see from the beginning to the end. It's my #1 go to place.
Reviewed Jan. 10, 2020
Customer service is pseudo and not welcoming. Food quality is terrible. Burger joints taste like card board/no nutritional value/less for money paid. Cleanliness of bathrooms are terrible. Drive thru wait time needs improvement where applies for these restaurants mentioned.

Reviewed Jan. 10, 2020
Prefer SUbway over other sub shops. Bread is fresh, vegetables and add ons are always fresh and serving size is appropriate. Compared to other competitors this Subway is the best. Other vendors do not use enough meat.
Reviewed Jan. 9, 2020
Valuable promos with a large line up of wholesome vegetables and tasty meats are on the menus with daily specials also offered along with a rewards program and ability to schedule pick up times online.
Reviewed Jan. 9, 2020
I enjoy Subway, because they make me a healthy sandwich or salad and are very convenient. I appreciate that they give the calories on the food selections for us all to know. It’s a struggle all in its own to eat healthy, so it’s nice I don’t have to make it. Lol. I can’t think of anytime I've been to a Subway that didn’t have good customer service. Subway is loved by this customer. Thanks.
Reviewed Jan. 9, 2020
Watch them carefully, too fast at adding things you don't need. Best to make a small list, as there are people in a big hurry certain times of the day and you can go through and be done. Breakfast is great deal, take a seat.
Reviewed Jan. 9, 2020
I love Subway because all the ingredients are laid out right there in front and always look so fresh, tastes fresh and very satisfying. They make the food right where you can see it so I trust nothing else is going on my food that shouldn’t be. And the employees are always very friendly and seem to know what they are doing. The restaurant is always clean.
Reviewed Jan. 9, 2020
I really like the healthy choices at Subway. Especially the wide variety of vegetables and the delicious bread. The employees are friendly and patient. The area inside and out is always clean. There always seems to be a location nearby whether I'm at home or traveling. There is so little options to eat fast where I am currently located but there is a Subway a few blocks from my house.
Reviewed Jan. 9, 2020
In reality, it all comes down to who is working the counter, thus some days are better than others. Locally wise, they often have good service locations in the city for ease of access and parking. Generally they are clean and well kept inside.
Reviewed Jan. 9, 2020
I love the fresh bread and being able to pick all the veggies to add to the sandwich meat I pick out--it's like a salad on top of my ham, cheese, or tuna with toasted fresh bread. The sandwich fillings are always fresh tasting, not old and dry and all the extra vegetables are crisp, not limp. There is a good choice of cheeses and breads. The staff is usually well trained, polite, pleasant, and fast. I like that they change sandwich specials frequently. l was surprised that the soup was so good-not watery.
Reviewed Jan. 8, 2020
All the employees wear latex gloves, which is a big plus. They are pleasant and usually give me big smiles. The meat and vegetables are always fresh and I can have as much veggies as I want. I like the variety of breads, which are sometimes still warm from the oven. I always leave with a smile on my face.
Reviewed Jan. 8, 2020
I really love Subway. That's a great value for your money and if you join the club didn't get a lot of discounts. The ingredients always fresh. I have never had a bad experience at Subway. I really do enjoy them and well worth the money.
Reviewed Jan. 8, 2020
Like the freshness of food! I like the fact that you can buy a sandwich or a salad along with a cookie and drink. Cost-effective and good quality. Would like a drive in where I live.
Reviewed Jan. 8, 2020
I find that Subway is perfect for someone who, like me, lives alone and is not much of a cook. I like to get a sandwich at Subway and take it home. I get it without any mayo or other dressings, so I can dress it up the way I want when I get home. The best part is that I can choose many toppings, like lettuce, spinach, onions, pickles, olives and so forth, at no extra charge. Of course, avocado costs more, but it's worth it.
Reviewed Jan. 8, 2020
Offer more Vegetarian Options, such as a Vegetarian Burger Sub and other Vegetarian Items such as Vegetarian Sausage, and other various imitation meats made with soybeans and/or various vegetables.
Reviewed Jan. 8, 2020
Sometimes the customer service is lacking and often not very friendly. One subway location the staff was rude and allowed their friends to disrupt the existing customers ordering. I reported to the owner and never returned to the store. Even though each one is individually own, it took me awhile to frequent other Subway stores.
Reviewed Jan. 7, 2020
They make them as you like them. They have a good variety to choose from and give you options the. They are very helpful when placing your order. The price is right. Also they can satisfy the needs of the people who they help out.
Reviewed Jan. 7, 2020
Customer service is great on occasion and very good most of the time. Food quality is excellent. Restaurant is always clean. Only complaint I have is no drive in window and parking at our local establishment is limited.
Reviewed Jan. 7, 2020
Subway has a good menu, the ingredients are FRESH and the service is normally great - with a smile. I have eaten at Subway many times, I like that I can make healthy choices and it is great seeing your sandwich made in front of you - this assures you of quality and safety. I always feel going to Subway is a good choice.
Reviewed Jan. 7, 2020
We travel and most Subways are on par with each other. Consistent quality and portion sizes are the same, so we know what to expect when we stop for lunch. Deciding is easy too because the menus are not complicated or large.
Reviewed Jan. 6, 2020
I go at least three times in a week to Subway. It is near the gym I use and the subs are a healthy alternative. I love my local Subway! Service is very quick. The restaurant is well kept and clean. Thumbs up for healthy breads, veggies and meats. I never had a bad tuna sub from Subway either!
Reviewed Jan. 6, 2020
You get what you pay for here. It's not bad for the price, just don't go expecting artisan sandwiches for cheap. Not gonna happen. I will hit up a Subway here and there just to fill up, not to be a critic or anything.
Reviewed Jan. 6, 2020
Great value and quality meats for the price. Also like their choice of breads. I especially love their Meatball Sandwich. Give it a try. Don't forget to leave a tip in the tip jar for these hard workers!
Reviewed Jan. 5, 2020
Delivery order is very complicated, minimum order price and delivery price are unacceptable, should prepare bread selections before opening the store. Very bad experience in Marshes Shopping mall. I have had Subway all over the world - Sydney, Singapore. Never had such unprofessional experience.
Reviewed Jan. 5, 2020
I feel that the overall consistency of the products are very good. Pricing is right and several steps ahead of Port of Subs and Jimmy Johns. However, I've only eaten at JJ's a few times but their pricing is much higher and their quality is close.
Reviewed Jan. 5, 2020
I like Subway but I like subs with meat on it. At Subway, you only get minimal meat. Also I've heard numerous rumors of people who have worked there that say they serve food dropped on the floor, or spoiled food. It makes me leery of eating there.
Reviewed Jan. 5, 2020
My order is always correct and the staff is always polite, from Florida to New Jersey, Georgia, Virginia, Texas and Puerto Rico: the attention to detail is always spot on. I have never had to go back into the store to ask for an order correction.
Reviewed Jan. 4, 2020
The lines moved very quickly. The food is great. I have it for lunch and dinner. Many new selections. the new subway that is about $1.89 is pretty bad. Otherwise everything is terrific. Love the wraps and the subs. Good selection. Keep it going strong. When I first went to subway in NYC where I lived, it was just so so. Maybe new owners, advertising, etc has turned it around.
Reviewed Jan. 4, 2020
Most of the workers are nice. Food quality is average. I think they need to cover all of their hair and beards with nets, not just using caps, because I found some hair in the sandwich that we bought last time.

Reviewed Jan. 4, 2020
Food is always fresh and wholesome. Recent additions to menu have been welcome. As a vegetarian, it is one of the few fastfood restaurants that allow me variety in my food without paying a premium price. I normally go for the veggie patty or tuna on toasted multigrain or a tuna chopped salad, all served to my specifications. Usually, there is a line for service, but not an overly long wait.
Reviewed Jan. 4, 2020
I am vegan, so my favorite Sub naturally is Veggie Delight. My sandwich is always made to order. The only concern I have is when the artist does not change gloves after fixing a meat sub, and then tries to touch my veggies, after I advise that I don't eat meat or cheese. I would like the gloves changed instead of getting the 'look'.
Reviewed Jan. 4, 2020
The food is always fresh and you get to see it prepared, and usually you can walk right up to the counter. The Subway Restaurant Chain always has the most assorted menu and large selection of sandwiches. They give you the option of toasted bread or not. All this personal attention to individual tastes and at a very moderate price. Plus there is Chopped Salad for those who prefer less carbs. Finally they also provide nutrition information on all the food.
Reviewed Jan. 3, 2020
This chain provides a decent sandwich for a good value. There are definitely better sandwich franchises when it comes to taste, but those places are also more expensive and generally less convenient. Subway franchises are plentiful and provide a much more nutritious option over the typical "burger joint".
Reviewed Jan. 3, 2020
I like that they make it the way you want it and for someone who’s watching their weight they have a lot of great options to. Choose from. I love all their fresh vegetables and their local wraps if you don’t want bread.
Reviewed Jan. 3, 2020
The restaurants are always clean. The service is always dependable and the results are great. Where they fluctuate their sandwich special very inviting. The number of bread selections also make it a very attractive restaurant to go to.
Reviewed Jan. 3, 2020
Subway is great on keto. I just did the online ordering and it was great. The girls were nice and the food was delish. I ordered a spicy Italian salad and it was very good even without the bread.
Reviewed Jan. 3, 2020
I really enjoy the seafood salad and the fresh bake bread. Customer service depends on what chain you go to. Overall the chain on the corner of 33rd and Saint Paul street in Baltimore, Maryland. My granddaughter enjoys the black forest ham.
Reviewed Jan. 2, 2020
The smell of a Subway 'restaurant' from about 100 metres is enough to make me cross the street, who knows what it consists of or why they seem to pump it out. The food is dreadful and the place should be avoided at all costs. They should probably be congratulated on their consistency - it is awful in every Subway, not just some.
Reviewed Jan. 2, 2020
I really love Subway because it is a healthier choice for me. If I decide I want pizza or a salad, can actually get it there and I feel good about my choice. The rewards program is also a plus. I use it a lot. My local Subway in Lombard is great. Employees they are so nice. And the restaurant is very clean. I like the fact that if I want to sit down and eat I can in a clean establishment.
Reviewed Jan. 2, 2020
Subway is very skimpy on the meat, and the sandwich is very expensive, poor value for money. I almost never visit a Subway unless I have a good coupon or a special promotion. Employees are always in a hurry to get it done, there is no pride in making a good looking sandwich with all ingredients evenly spread across the length of the sandwich. They tend to clump up the meat in the middle, especially the hot meats.
Reviewed Jan. 2, 2020
Offer breakfast but no bread at 7 am only wraps (no thank you). Bread should be ready at opening and fresh. Owner or operator has to be there at 5 am to do that. Average quality is ok but shortages seem to be at smaller places normal. No soup (and I love their chicken noodle).
Reviewed Jan. 1, 2020
I always know I'm getting fresh ingredients. The selection of subs is great! I'm always greeted when I come in the door. The staff is so friendly and know their job. The Subways I've been in are always neat and clean.
Reviewed Jan. 1, 2020
To me consistency is the most important attribute of a fast food or even a casual restaurant. You know what to expect and they deliver it or very close to it every single time. And I have to say that over a period of many years, when I want an inexpensive but decent lunch, Subway is consistently good. Not over the top to die for, heck no. But consistently good and not overpriced. My "go-to" when on the road and hungry in the middle of the day.
Reviewed Jan. 1, 2020
The staff at any location are pleasant and efficient. There is a good variety of sandwiches and soups. The restaurants are always clean and well organized. The time it takes to get full service is usually reasonable unless there is some special event nearby.
Reviewed Jan. 1, 2020
The restaurant always has patient and friendly workers. I like the quality of the food I order although I have not had every menu item. The choice of breads is really really great and the condiments are good too. If they would include Muenster cheese it would be wonderful. I do wish the tables, chairs and floors were kept cleaner but overall it's a good place for take out or a quick lunch inside.
Reviewed Dec. 31, 2019
I really enjoy going to Subway. They always have something new and exciting. I love how their menu changes to include seasonal items. Always greeted by a smiling face and they make you feel welcome. The restaurant is always clean and inviting.
Reviewed Dec. 31, 2019
I love Subway because I feel their food is fresher and I like the Make to Order fillings. Also appreciate their service, the clean eating areas and especially like the freshly made bread. The pricing also is reasonable and the frequency of their coupons very helpful.
Reviewed Dec. 30, 2019
Our Subway is the worst in town. Disappointed lacking a personal and professional environment and no meatballs for my sandwich. But we're stuck in a very small town. Take what you get!!!!
Reviewed Dec. 30, 2019
In our area they always say, "Hello, Welcome to Subway" as you walk in. Food is always very fresh and the veggies crunch with freshness. The smell is so good and strong that you cannot hide what you are eating. Only problem is that their App on IOS totally sucks and has so many repeating problems. I don't go as often as a result because I cannot order ahead on my way to work. But food is spot on!
Reviewed Dec. 29, 2019
Hate the fact that they started weighing their meats for the sandwich. Had a few that spread it correctly. They do have the perfect sandwich for your needs, if you order correctly. I am not into the sauce, or specialty juices. I do only the meat, cheese, and vegetables. Absolutely the best.
Reviewed Dec. 29, 2019
Love Subway and the prices here make it so affordable to eat here. Love the veggie subs. They are great. Think subway should incorporate more vegan type subs. Should offer tofu as an option for the subs. Many vegans eat tofu. I think this help bring even more customers to subway. And offer vegan desert as an option as well.
Reviewed Dec. 28, 2019
I love being able to see my food prepared fresh. And not only fresh food but patience when it comes to taking my time in making a choice I am satisfied with. I have never had to return a sandwich because it was not made correctly.
Reviewed Dec. 28, 2019
Subway restaurants are health conscience. They provide calories and fat grams for each item they serve which is very helpful. Other restaurants are now providing that info also. Subway restaurants have a good choice of veggies to put on your sandwich. It can be served warm and toasted or as is. They even provide baked and regular chips and top it off with fresh baked cookies. They had this cheesy garlic bread for a limited time. It Was The Bomb, just great bring it back. Salads are just a good as the sandwiches. Visit subway for yourself, you won't be disappointed.
Reviewed Dec. 27, 2019
I like Subway but I think they could put more on a sandwich and have a better Variety of foods and healthy foods with low calories, also I better choice of drinks. Smoothies would be a good one. Maybe they could serve you at the table instead so I don’t have to stand in line. Also maybe lower your prices or have better sale papers. Sometimes you get a really good chicken in and it is only a limited amount of time. You could have cards we could rate the new item in store and if good ratings then keep on the menus.
Reviewed Dec. 27, 2019
Their food is healthy and excellent. We like the cleanliness of their restaurants. The staff is always friendly and eager to make sure you get what you want. The restaurants are all conveniently located and we enjoy eating at them when we travel.
Reviewed Dec. 27, 2019
Always feel rushed when placing an order. Like the food but the employees never smile or look glad to serve customers. In Jandakot the staff is often out of sight in a kitchen. No bell to ring for service. Food is always good. Keep going back. Could introduce more variety.
Reviewed Dec. 26, 2019
I love going in and ordering the spicy Italian six in. I can load up with many veggies and love the sweet onion and chipotle sauces on my sub. The veggies are always fresh, the variety of breads can change it up. So the six in. Gives me carbs, protein and veggies. It's the healthier fast food. Will continue going.
Reviewed Dec. 25, 2019
Food offerings are generally good. I’ve been to many Subways and some are great and some need better management. I have had issues with some of their employees understanding English and with the food area being clean.
Reviewed Dec. 25, 2019
The little sliders bread so hard. Could not eat. Not a good value for your money. Too small slice of meat on a 6 inch. What happen to the amount of meat they used to put on. All the people work there seem like they all got attitude, on the phones instead of waiting on customer.
Reviewed Dec. 13, 2019
I liked to eat at Subway until I met the owner. The owner is an a hole to say the least. He doesn't care if he has business because he just wants to be right and argue with the customers. It's bad because he owns both locations in my area. I will never go back.
Reviewed Dec. 4, 2019
Got the new Subway coupons yesterday on December 3, any subway for $5.99. Decided to utilize these coupons with my wife. Coupon said good for any sandwich except the cheesy bread one. I tell the person the brisket one is not excluded, I would like that one. They explained to me that is excluded, so I show them the coupon and it only excludes the cheesy bread one. (The former coupon excluded both cheesy bread and brisket.) Bottom line they would not sell me the sandwich I wanted. Screw subway, I went and got pizza next-door instead. It’s just the principle of the thing. Subway 36938–0 7056 Archibald Ave. Eastvale, CA.
Reviewed Dec. 2, 2019
I ordered a steak and cheese footlong and received a footlong of bread not enough meat for a 6 inch, I notice that he put less than two scoops of meat and only 2 half slices of cheese into my sandwich and I know you're supposed to get 3 full scoops and 4 half slices of cheese on a footlong and 4 half slices of cheese. When I brought to the cashier's attention they didn't acknowledge my concerns, they just wanted to get paid and move on to the next customer. They shouldn't be allowed to do business in the US if they're going to cheat the public It's not just this location, but all the locations owned and operated by foreigners. I want my money refunded....
Reviewed Nov. 19, 2019
Today I had a sub at the restaurant #52588 of Subway which is located at Park street Kolkata, India. I asked for an Aloo patty sub which they served and I paid, but while having it I found that the bread as well as the Patty is cold (even freezed in centre) and was definitely not consumable. When I complained to the store manager he agreed that the patty is cold and can not be consumed but the solution he had was that he can warm the entire (half eaten sandwich) in the oven (where other food is heated) with all the sauces and vegetables inside and expect that it could be consumed after that. One of the most disgusting experience I had, I will never suggest anyone to visit this particular restaurant.
Reviewed Nov. 15, 2019
Location:118-14 Jamaica Ave, Richmond Hill, NY 11418. Worst customer service by the manager here. A west Indian lady who told me I couldn't have the pizza sub at the price listed on the menu which was $4.99 for a foot long. She told the other cashier to charge me full price and said she forgot to change the price. Then she goes to me I can only have 3 toppings as that's how corporate wants them to run. When I asked her for her name she rudely told me to check on the door. This location is someone named ** as owner and operator. Total disregard of customer and being loud in front of the other customers who were there made me embarrassed and I walked away from the location. She also told me not to come back to this location if I didn't like the service there. Will not be going back here anymore.
Reviewed Oct. 4, 2019
I'm a victim of employees' talk about customers in front of them while they're eating, appointing them and talking about discrimination concerning LGBTQ+ topics that doesn't concern them. I am a woman and they were insulting my style and looks appointing that I was transgender. It is the worst part from a company that I am consuming. It's very disrespectful and offensive.
Reviewed Sept. 26, 2019
I visited the Subway you in PHX AZ inside the Walmart 9600 N Metro Parkway. The morning cashier 9-30 am Thursday morning was very rude, I asked for a ice of ice which I was going to pay for. She declined. Said she was short of ice, then when I went to buy other item using my card chip it didn't work with no sign saying that chip wasn't not working. I spend a lot of money here for office mornings and my personal life.
Reviewed Sept. 15, 2019
This is about Subway Restaurant #66916-0 inside Murphy, North Carolina Wal-Mart Supercenter. AVOID this Subway! Though this Subway is convenient to the supercenter shoppers, it can be noisy, not well cleaned, serve small proportions, be a little overpriced to pay overhead rent and staffed by inexperienced, overworked and rude persons.
Today I ordered the common foot long meatball sub and some water. The server, now designated "Sandwich Artist", looked at me (I'm 70 years young) and told me I needed to go to the back of the line again because he couldn't make my sub for four or five minutes. Why? He said he was out of meatballs and the microwave was in use.
I refused saying I was doing no such thing and asked to see the meatball pot (which inexplicably this Subway keeps out of view of customers). The dishonest server finally showed me the meatball container and there were plenty of meatballs in it. What's going on here, discrimination against seniors? By the time the Sandwich CON-Artist put all seven meatballs on the bun and spread three slices of provolone (like I said, small proportions) the microwave was available. I asked him to toast it, but his reply was "We have to let the microwave cool down." As bad as this was, it gets worse.
At checkout another Sandwich CON-Artist attempted to charge me $2 for a paper cup for my water. I asked why. Her reply was that they were out of water cups and had to charge for the paper cups. My guess is she wanted to take advantage of my age and scam an involuntary donation into her tip jar. I refused. Then I was told the manager would be back soon and would give me a water cup. My sub was half eaten by the time the manager put a little styrofoam water cup on the table without comment or apology.
I briefly told the manager my tale ending with maybe she should fix this before I complained to Subway. Her reply was that she was the Franchise Owner but made no offer to fix anything and started to walk away. Are the sandwich CON-Artists following her directions? If she doesn't care, then I don't care. What I do care about is warning as many people as I can that this SubPAR Subway might become an insulting and price gouging experience for them. Seniors BEWARE!
Reviewed Sept. 7, 2019
Well as you walk in the first thing you notice is all the smears and oily hand prints on the glass separating the food from people, nasty runs going down glass. The employees were very nice, no complaints there at all. I go to order, the lettuce was so wilted and brown, not appealing at all. The roast beef was torn in pieces with lard looking substance on it like they're scraps left over, I wouldn't advise anyone going there. If I had to guess they stay in business for work crowds because you go there. Anytime on weekends it's dead, now I see why. I usually go to the one in Hickory there at Catawba Ridge Apartments. Excellent food, service. I only went to this one in Newton because I was in that area.
Reviewed Aug. 23, 2019
Last night I ordered online from the local Subway cause I was starving. Got my order in by 11:30, said it would be ready at 11:50 for pickup. I walked over there and made it by 11:45 just in case cause I knew they closed at midnight. The lights were off, doors were locked, and nobody in sight. So now I'm out almost $13 for nothing. If they can't accomodate an order cause they feel like closing up early, why don't they make it so you can't place the order and get charged for it? I even got an email saying they were preparing my order - all lies. Can you give negative stars? I'm still furious about this.
Reviewed Aug. 11, 2019
Hooker, OK Subway 08.09.19 It took a while to get served. Plain white bun non-toasted. Egg, bacon, breakfast sub. Cold. Had to heat it up 3 times. All because I didn't want it toasted (bull). Server making it sound like it was my fault. Really???
Reviewed Aug. 11, 2019
On website say Italian footlong bmt is 6.75 $. Subway 853-0 on Bardstown Rd they charge each sandwich 7.89 plus cheese 1.50. Till now cheese never charged extra. 7.89 each sandwich plus 1.50 for cheese which we didn't take extra.
Reviewed Aug. 11, 2019
Our local Subway is one of the best Subway's we've been to. It's a hit or miss with the staff but generally we get the same people. I like going there because most of the staff are very friendly. Considering the town we live in, it's actually a place I like going to.
Reviewed July 7, 2019
I ordered online and when I got there 5 minutes late they had not even started my order and made 4 walk ins orders before they started mine. This was the first time I ever ordered online and was very disappointed with the service after all the time I took to create an account.
Reviewed July 2, 2019
Went into the Rosemead CA store (on Rosemead Blvd) yesterday. A new employee accidentally double charged me for my meal (no big deal), which I didn't notice until I got home. I went to the website and requested a refund of the over-charge. I get a call today from "Doji" who claimed to be a Subway Customer Service Rep. I explained what happened and he basically called me a liar and told me I have to bring printed out receipts to the store. I explain that it's across town and would cost more in gas than the refund and since it's their mistake, they should accommodate. He proceeds to tell me to go ** myself... TWICE.
I kept his number and called Subway HQ who tracked the phone # and informed me that I had not been talking to Customer Service, but the FRANCHISE OWNER! HA! They easily looked at the sales record from his store and immediately determined I had been double charged -- literally took the REAL Service Rep 2 minutes to verify and rectify the over-charge. Too much to ask from "Doji," I guess. Avoid this place... horrible service and the owner doesn't value his customers. Not to mention, he's a coward who's only tough over the phone. I got your number, "Doji"! ;)
Subway Company Information
- Company Name:
- Subway
- Website:
- www.subway.com