Red Lobster Reviews

Customer service was very good and the food was very good. I would definitely recommend it.

Great service, fast, friendly, and consistent. I will be returning to this Red Lobster soon especially them bringing back in the shrimp even though I love the Ultimate Feast. Having a great time. Making sure that everything was right. Nothing took too long. My server was excellent. One thing that she did mention is always have good food and good company so she was very entertaining and listen to us as a family. No complaints. If anyone wants to go to Red Lobster ask for Cheri. She is one of the best servers I experienced.

Very busy and wonderful food, Manager Jesse came to the tables to make sure everyone was ok, will be back again.

Tonight experience at Red Lobster was great. We had a great server, he was very polite and manner able, his customer service skills were excellent. The entire time we were there, he kept checking to make sure we were ok. The food was very good. Stan we were very pleased with you, keep on treating your customer the way we were treat. Great customer service.

Worst meal I have had anywhere in a long time. Went for special they advertise and said they have changed. So ordered what the special was. Steak and lobster. My lady friend had the same. She ordered her steak med rare and I ordered medium. Mine was well done and very dry. Hers was medium well. Ordered broccoli and this was discontinued. Only green beans and potatoes available now. Bake potato was slightly warm, would not even melt the butter. We both had lobster tail and the were a little warm. Ordered a tall beer and they no longer had that and only had a bottled beer.

This is one of my son’s favorite restaurants, and we have been coming here since he was little. That is why I am extremely disappointed with the way my son and I were treated by our waiter, Sack. We came to celebrate because my son made it into the state spelling bee. He loves seafood, and since the restaurant was offering an unlimited shrimp special, he ordered it. I do not really like seafood, so I simply ordered a beer to celebrate with my son. The waiter, Sack, brought my son his shrimp and a baked potato, along with my beer. When my son was ready to order more shrimp, Sack told us that he was going to charge us for a second order because he said he and his supervisor had seen me eating my son’s shrimp. I was very surprised because I had not eaten his shrimp. I explained this to the waiter, but he repeatedly insisted that he had seen me eating it.

It was my husband’s 70th birthday. The restaurant was almost empty. It was just the two of us because it was a Monday night, and most of our family had been under the weather just days before. We postponed our family get-together. The waitress was nice, but our food was barely warm. My husband didn’t receive his blended margarita until after dinner was served, and it has been sitting for a while because just over 1/3 of the ice was already melted. And most restaurants give some kind of bd dessert to the person celebrating the bd. The waitress didn’t offer anything at all.

The curbside server was rude and did not acknowledge us. I actually had to go in and pick up my order after I got a text that it was ready, and I witnessed her come give two customers their orders one that pulled after us. VERY VERY VERY PO.

Food was good, place was empty. Everything you ask for is an upcharge. I don't know how they are going to stay in business with the lack of customers, high food prices and all the upcharges.

After 20 minutes they gave us a table, we waited another 15 to order, we had the drinks and never refill them for about one hour when we have the food, I mention them that we didn't have silverware, another 10 minutes pass and I asked the hostess for them, he said if we can have the plastic ones, I have to remind him that it was a Restaurant and a fettuccine isn't for a plastic fork and wasn't a fast food place, he told me to wait because they were rolling them, the coleslaw flavor was no longer good, time has passed or was kept too long, also I notice that after us was a couple that they come in at least 40 minutes after us, they have their food before and had better service with refills and food.

We went to Red Lobster for my brother-in-law 64th birthday. We reserved space for about 25people a week in advance. We show up around 430-5. We were all seated around 5pm. We were told there was two other parties of 20 and 11, which didn't have anything to do with us. We started getting orders taking around 530-545. Around 630 we started wondering what the delay was. At 545 I notice the other big party started to arrive. Long story short their food was delivered and we still hadn't received our food. I went to check with the hostess to get a manager, and the hostess proceeds to tell me we didn't have our food because it depends on what we were ordering and some food comes out faster than others. Manager comes and apologizes offering to give everyone a discount and that our food would be out in 5min. At 7 we still didn't have any food, some of our guest started to leave and around 705pm we all started to leave, No food.

We took my daughter to Red Lobster in Sandusky Ohio. I ordered the ultimate feast and a lemonade. My wife ordered fish and chips. My daughter order the boil. 2 sips into my lemonade was enough. Asked the waitress to change to Pepsi. Told her the lemonade was the worst I ever had. She said I just made that, asked how she made it and she said water and a squirt of lemon juice. For this I was charged $4.50. Then we got to our meal. The crab legs had to have been starved. There was next to no meat in them, the shrimp were super tiny and greasy as I’ve ever seen.

The ** Manager of Red Lobster Brandon is a Beast. She was Berating her employees with unnecessary verbiage. She was way too loud with her language and loud criticism. When I asked her to lower her voice saying I really do not need to hear you do that. Instead of saying oh my bad I'll keep it down she said sir "You can Leave." She then stopped my food order and said I have to leave. With all of the problems noted with RL she should really try to embrace customers. I leave and spent 38 dollars on lunch in the Olive Garden which was a very nice, friendly experience. I will not come back to Red Lobster and will tell everyone I know not to go if I do not hear back. Maybe this will help in the long run. John

The food was not good. I ordered a chicken linguine fettuccine and he gave me shrimp instead.. Then when I did get the chicken, it was dry. Also, my husband ordered a fish and chips. And there were only two little pieces and a hard potato in a big container with barely no food in it. The coleslaw was in a container on the side. We then have to drive back to the restaurant get the correct food.

I bought the shrimp linguini Alfredo family meal and received dry noodles with no sauce and stale biscuits. I called to complain and asked for a manager, but instead they hung up on me twice. Very rude and unprofessional attitude.

Don't get me wrong, the food taste delicious. Our waitress was um,...good to very good. No complaints so far. Food came to the table at a reasonable time, she checked on us a couple of times and all was going ok. Just a normal but pleasant lunch. Then came the bill. $50.00. So the price on the salmon listed beside the picture was $24.99. The picture showed salmon, asparagus, mashed potatoes, and a crab sauce drizzled on top of the fish. Great, I'll have that and a Dr. Pepper please. So I figured $24.99 + say $3.00 for a drink should be just shy of $30.00. Wait not so fast! How did the bill get to $50.00?

I have ate crab fest and crab your way multiple times a week since Baradi crab was added to the menu. This year they are only giving half of the portion they gave last year. A 50.00 dollar dinner should not make you feel like you ate an appetizer. The worst part is being told oh we are sorry this years Baradi does not look like last years and is smaller but since Baradi is a larger crab the portion just looks smaller. Maybe I would fall for that if I had not ate this for years multiple times a week. My family and I will never be back to Red Lobster.

It was my Birthday celebration. My family and I choose to eat here. I was embarrassed by the quality of service. The unprofessionalism with everyone involved. Where is the manager? Where is the food? My family tried to cheer me up but it. Did not work. When the food arrived. I asked to have a box to take it out. I could not stay any longer. I no longer have the Red Lobster app. I told my family say goodbye to red lobster. I will never forget this horrific experience. I left restaurant. My pickup my birthday reward for me. I couldn't get out of there fast enough. Goodbye red lobster. And thank you for the food poisoning.

Listen up you guys. I was a attended guest at a seminar Ma s a service on June 3rd 2026 at Red Lobster at 3906 Towne Crossing Boulevard Mesquite Texas 75150. I also had a guest with me my sister in law. We ordered our lunch and I ordered fish and chips and coleslaw and Pepsi. Pepsi my drink came out to be Diet Pepsi that I did not order. My fish was burnt burnt. Hush Puppies was burnt coleslaw was salty and nasty. Everything was burnt and nasty. Sorry that would never happen to me again because I would not return. I'm so disgusted and ashamed with Red Lobster. You so I thought was the best but I see that you is not.

Always come to Red Lobster. Always good not this time. Steak was so tough and fatty could not even bite into it. The server never came back to fill empty sodas the whole time or check on us again. I had to ask the girl that sit us at our table to help us. She went and got refills and replaced my overly brown baked potato. My husband has never in the 14 years we have been together sent anything back. All the waitress could say when she came back was, "I ask if your steaks were cooked ok and y’all said yes." It never checked on us again to see if it tasted ok. The waitress name was Jenna nice girl but not great at checking on her tables. I hate to leave a bad review but when you spend 60 dollars you expect a little better quality of food and service. No manager was present. They had to see all the fat on steak and how brown the baked potato was.

The food was delicious. Mary, our waitress did a great job and was very patient. My mom & I were celebrating our May birthdays with a friend & his mother, and Mary did a beautiful job decorating a plate for me & one for my mom (Happy Birthday Caroline) with chocolate sauce saying Happy Birthday Michelle with a heart on each side of the plate, when she served us a big serving of ice cream with delicious sauces in a martini glass, and strawberries on each plate; and the Red Lobster staff sang "Happy Birthday" to us.

We wanted fish and shrimp for dinner. Being landlocked in TN, we have very few options and the go-to is Red Lobster. Our local restaurant has never been stellar, but usually has decent food and/or service, but not usually both at the same time. Because of this, we ordered online and went to pick up our food. As soon as we parked and sent the text “here,” I got a text immediately saying our order was ready and in its way out.

I went to the Red Lobster location in Downers Grove on 5/16/2026 with my family. Unfortunately, we did not have a great experience. I cannot say that we had a good experience. Unfortunately, we had an absolutely horrible time. I made reservations before going. When we arrived, the restaurant was busy. However, since I made a reservation, the good thing was, we didn’t have to wait to be seated. We were asked if we wanted a table or booth. We opted for the booth. We were taken to a booth. However, the table wasn’t thoroughly cleaned, it was greasy. So, I took my napkin and wiped the table. We might not have waited to sit down but we waited an extremely long time before our server came to the table. A positive was that the server was pleasant. Once the server came to the table he brought a basket of biscuits (there were only 4 biscuits). He took our drink orders and asked if we wanted to go ahead and order.

I've never had such awful service in my entire life. The staff was rude and inattentive, they purposely withheld the endless shrimp menu.. Didn't refill biscuits or drinks or bring things that were asked for without repeated reminders. (Like crackers for the shells, tartar sauce, napkins, a spoon for the soup, my sister was eating her soup with a fork and they ran out of oyster crackers but didn't mention it when ordering.) But the worst thing was that on my mom's 65th birthday.. They mess up her 3 pound lobster, brought it out whole and boiled in a pool of dirty water when she ordered it split open and charbroiled. The waitress then said that they can't split it if you do not want it cleaned. That's something you mention before you make the food, not after.

I have been eating at Red Lobsters for 45 years. The problems are not the food, or amounts, although the baked potato in Alexandria, La. last week was the smallest I have ever seen. It's a typical problem with all restaurants...the Management, staff, cooks, and servers...not to mention the thieves....one can steal a place out of business...that's where the profit goes...out the doors. Cooks that don't care enough to ensure all plates are up to standards....if servers are rude, then ask to be moved. If food isn't right, report it to the manager. There is no reason for this company to be closing any locations down except poor Management and stealing.

Very disappointed with my recent experience at Red Lobster on Monday, 05/11/2026. We came in to celebrate Mother’s Day with family and expected a nice dinner, but the customer service completely ruined the evening. Our server, Irene P., was extremely rude and unprofessional throughout the entire meal. We ordered Endless Shrimp along with Fish & Chips and Salmon entrées. Since we were dining together as a family, we casually shared some food at the table and genuinely did not know there was a policy against sharing Endless Shrimp. Instead of politely explaining the policy, the server spoke to us in a very rude and disrespectful manner that made us feel uncomfortable and embarrassed.

We choose to drive 60 miles to the Bristol, VA Red Lobster as opposed to going to our local one in Johnson City, TN. Bristol restaurant service, food and restaurant cleanliness and appearance is sooooo much better than Johnson City. The staff is nice, cordial, welcoming, thankful for your business whereas Johnson City treats you as if you're bothering them if you come in and hateful and you have ask and wait forever on anything and everything. Food at Bristol is perfectly cooked and served hot while Johnson City is barely warm or cold and tastes like it's been cooked for a long while and has set under heat lamps half the day.

We had a wonderful lunch at our Red Lobster in Springfield, Illinois. The Food was spot on perfect today.... And Brian is a huge asset to your company. He is the best. Great customer service, we try to get him every time.

I had dinner with my 9 year old and 3 year old Grandsons at the Danbury CT location. Our service was excellent. The waitress “Marla” was beyond accommodating. My oldest Grandson had a hard time cracking opened the crab legs. She came over with a pair of gloves on and opened every one of them and took the meat out for him. She was very knowledgeable, polite and over accommodating.

Came to visit a hardworking, outstanding, very precise server by the name of Yolanda today. I love the service I get every time I come to eat and if she's not serving I'll sit at the bar. Keep up the great work and have a blessed day Yolanda.

The best ever. My wife and I have been going to Red Lobster for over 40 years and this must be a new and improved Red Lobster. The Service was right on perfect, Peter made sure we were satisfied with our choices and he even recommended "if you like this, then this goes well with it" and again he hit it right in the head. Everyone was friendly and professional, that atmosphere was cool and not noisy as others have said. The restaurant was clean and well attended. The food was absolutely spot on. The chef was on his best game, the Lobster was tender, sweet and just the right temperature, the crab legs were just right, Not over cooked and easily released from the shells, the Crispy Brussels sprouts are always the best a of course and the Cheddar biscuits were warm. The shrimp was prepared perfectly.

I just moved back from Oregon and wanted to treat my date to some good seafood on Valentine's Day. I knew the service was poor due to being so busy but omg the service was ok but the product was worse than ordering seafood from a bar. Small sized shrimp, everything over cooked. Salads cost extra without letting me know. Sampler platter was so bad we didn't finish it and had to fill up on cheddar biscuits. If I could give a negative 5 stars rating Red Lobster earned it 2 decades in a row now. Plus I overheard disrespectful staff in the bar and didn't want to get disrespected so I just paid and left disgusted with the price and product.

Annually we go to the Boise Red Lobster, and this year was no different. We ordered the Lobsterfest Duo at $45 a plate. The service was quick and professional. When I received my order, there was a distinct roadkill odor. Now there is roadkill odor that happened an hour ago then there is roadkill odor that happened last week in 90-degree temperatures. The odor was definitely last week's roadkill. But like a fool, I elected to eat it anyway. You needed a chainsaw to get the grilled split Maine lobster tails wrapped around fresh sea scallops out of the shell and there was very little lobster to enjoy. We paid the $125.00 bill and left. About 3 hours later the food poisoning kicked in and for the next several days vomiting and diarrhea was the result of this horrible meal. I will never eat at a Red Lobster again even if it was free!

I was not impressed. My daughter and I got the surf and turf. The filet mignon was OK, I've had better. We asked for napkins and butter, which should have already been in the table. Butter should come with the biscuits. Napkins should just be in the table. The waitress was slow to respond. It was my birthday and was hoping for a better experience. I'm also diabetic and wish you would have some sugar free dessert options.

I really love the service from Ms Eva ** and the food was delicious. Thank you 👍😊.

My family was expecting the same quality of food that we experienced 5 years ago. We were extremely disappointed. The shrimp were piecemeal. My fish resembled a frozen fish and both pieces looked the same. The 3 staff members were kind and did the best that they could. The place was almost empty on an Easter at noon. We will not return.

Thank you, Amanda F for such amazing service, outstanding food, and just for being you!!!

I ordered Garlic Shrimp Scampi. I was getting it for delivery. But the restaurant never made the order. Kept charging times then canceled the order after 1&1/2 hours. I will never order or recommend this Restaurant to anyone who wants it to be delivered.

How come you get charged 30.00 for seven daughters bottle of wine that is 12.99 online!! Same picture same bottle. I was looking for a 30.00 taste!! The food is great, service was great but should of ordered barefoot.

We had delivery from Red Lobster for fish and chips and one side. Ended up getting fish and our side, which was Caesar salad. The fish could not be eaten. The fish was very greasy, salty and cooked hard. The Caesar salad, the dressing was really what good but the lettuce itself was discolored for my age. Nothing we received from there was any good except for the cheese biscuits. We will never order from there again.