Red Lobster Reviews

The food was delicious. Mary, our waitress did a great job and was very patient. My mom & I were celebrating our May birthdays with a friend & his mother, and Mary did a beautiful job decorating a plate for me & one for my mom (Happy Birthday Caroline) with chocolate sauce saying Happy Birthday Michelle with a heart on each side of the plate, when she served us a big serving of ice cream with delicious sauces in a martini glass, and strawberries on each plate; and the Red Lobster staff sang "Happy Birthday" to us.

I have been eating at Red Lobsters for 45 years. The problems are not the food, or amounts, although the baked potato in Alexandria, La. last week was the smallest I have ever seen. It's a typical problem with all restaurants...the Management, staff, cooks, and servers...not to mention the thieves....one can steal a place out of business...that's where the profit goes...out the doors. Cooks that don't care enough to ensure all plates are up to standards....if servers are rude, then ask to be moved. If food isn't right, report it to the manager. There is no reason for this company to be closing any locations down except poor Management and stealing.

We choose to drive 60 miles to the Bristol, VA Red Lobster as opposed to going to our local one in Johnson City, TN. Bristol restaurant service, food and restaurant cleanliness and appearance is sooooo much better than Johnson City. The staff is nice, cordial, welcoming, thankful for your business whereas Johnson City treats you as if you're bothering them if you come in and hateful and you have ask and wait forever on anything and everything. Food at Bristol is perfectly cooked and served hot while Johnson City is barely warm or cold and tastes like it's been cooked for a long while and has set under heat lamps half the day.

The best ever. My wife and I have been going to Red Lobster for over 40 years and this must be a new and improved Red Lobster. The Service was right on perfect, Peter made sure we were satisfied with our choices and he even recommended "if you like this, then this goes well with it" and again he hit it right in the head. Everyone was friendly and professional, that atmosphere was cool and not noisy as others have said. The restaurant was clean and well attended. The food was absolutely spot on. The chef was on his best game, the Lobster was tender, sweet and just the right temperature, the crab legs were just right, Not over cooked and easily released from the shells, the Crispy Brussels sprouts are always the best a of course and the Cheddar biscuits were warm. The shrimp was prepared perfectly.

Brock and Christy were our bartender/servers in the bar area. My husband and I chose the back booth. For a Friday at 5:30pm, the bar was not crowded. Brock was knowledgeable about Lobsterfest specials, drinks and other items on the menu. My husband had a non-alcoholic drink and I had an alcoholic one. I took a suggestion from Christy, lobster tail and lobster chops; my husband had his favorite, Shrimp Trio. Since we were in time for Happy Hour, we got our drinks and an appetizer at a discount. Everything was delicious and we didn't have to wait long for anything. When time allowed, Brock was pleasant and conversational. We definitely will go back to the bar area. Thank you Brock and Christy for your attentiveness.

Always come to Red Lobster. Always good not this time. Steak was so tough and fatty could not even bite into it. The server never came back to fill empty sodas the whole time or check on us again. I had to ask the girl that sit us at our table to help us. She went and got refills and replaced my overly brown baked potato. My husband has never in the 14 years we have been together sent anything back. All the waitress could say when she came back was, "I ask if your steaks were cooked ok and y’all said yes." It never checked on us again to see if it tasted ok. The waitress name was Jenna nice girl but not great at checking on her tables. I hate to leave a bad review but when you spend 60 dollars you expect a little better quality of food and service. No manager was present. They had to see all the fat on steak and how brown the baked potato was.

We wanted fish and shrimp for dinner. Being landlocked in TN, we have very few options and the go-to is Red Lobster. Our local restaurant has never been stellar, but usually has decent food and/or service, but not usually both at the same time. Because of this, we ordered online and went to pick up our food. As soon as we parked and sent the text “here,” I got a text immediately saying our order was ready and in its way out.

I went to the Red Lobster location in Downers Grove on 5/16/2026 with my family. Unfortunately, we did not have a great experience. I cannot say that we had a good experience. Unfortunately, we had an absolutely horrible time. I made reservations before going. When we arrived, the restaurant was busy. However, since I made a reservation, the good thing was, we didn’t have to wait to be seated. We were asked if we wanted a table or booth. We opted for the booth. We were taken to a booth. However, the table wasn’t thoroughly cleaned, it was greasy. So, I took my napkin and wiped the table. We might not have waited to sit down but we waited an extremely long time before our server came to the table. A positive was that the server was pleasant. Once the server came to the table he brought a basket of biscuits (there were only 4 biscuits). He took our drink orders and asked if we wanted to go ahead and order.

I've never had such awful service in my entire life. The staff was rude and inattentive, they purposely withheld the endless shrimp menu.. Didn't refill biscuits or drinks or bring things that were asked for without repeated reminders. (Like crackers for the shells, tartar sauce, napkins, a spoon for the soup, my sister was eating her soup with a fork and they ran out of oyster crackers but didn't mention it when ordering.) But the worst thing was that on my mom's 65th birthday.. They mess up her 3 pound lobster, brought it out whole and boiled in a pool of dirty water when she ordered it split open and charbroiled. The waitress then said that they can't split it if you do not want it cleaned. That's something you mention before you make the food, not after.

Very disappointed with my recent experience at Red Lobster on Monday, 05/11/2026. We came in to celebrate Mother’s Day with family and expected a nice dinner, but the customer service completely ruined the evening. Our server, Irene P., was extremely rude and unprofessional throughout the entire meal. We ordered Endless Shrimp along with Fish & Chips and Salmon entrées. Since we were dining together as a family, we casually shared some food at the table and genuinely did not know there was a policy against sharing Endless Shrimp. Instead of politely explaining the policy, the server spoke to us in a very rude and disrespectful manner that made us feel uncomfortable and embarrassed.