Chuck E Cheese

Chuck E Cheese

 3.1/5 (183 reviews)

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Overall Rating3.1 out of 5
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About Chuck E Cheese

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Chuck E Cheese Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: March 24, 2023

I came here with my daughter and her friend from school. We were hungry and decided to order pizza and wings. It was way overpriced and it took 30 minutes when NO ONE ordered food previously. The pizza finally came and it was so tiny not enough to fill one person. Wings was tiny and overcooked. Way too expensive! I never ate here buy just decided to eat thus time cause we were hungry. Never ever again!!! Waste of money.

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Verified Reviewer
Original review: March 18, 2023

On March 18, 2023 we took our granddaughter here. Getting waited on to order pizza and minutes for the games Meaghan was nice. After we were ready to leave and see how many points my granddaughter had to get a prize. Don't know the girl's name but she was rude, not polite at all. She acted like it killed her to wait on us. I'd fire her. Not the first time she just stands there and there is a line of people waiting to be waited on.

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    Verified Reviewer
    Original review: Jan. 30, 2023

    A birthday party was happening and Chuck E Cheese came out. My son, autistic and nonverbal, walked to Chuck e Cheese and was almost pulled away by the guard there but my hubby got to him first. After, the guard said he can only see Chuck after the party when he does his round through the restaurant. My son patiently waited and wanted to see him. Chuck went straight to the back door. My son was disappointed and we left. Apparently, unless you have money for a birthday party, you can't see Chuck e Cheese. They make sure of it. The fact my child has a disability and wanted to see him makes no difference.

    3 people found this review helpful
    Verified Reviewer
    Original review: Jan. 17, 2023

    The food was pretty expensive. We paid almost 60 dollars for 2 one topping pizzas and 12 dollars for boneless wings. For this place to be one of the main attractions for baby parties it's way too expensive. Service was trash. We had to clean our own table off because all the workers were in the back somewhere while the manager set up front doing nothing. One of our guests waited an hour and a half just to hear her order hadn't been in (proof of food receipt). Salad bar was very bare minimum. Major disappointment from how it used to be.

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    Verified Reviewer
    Original review: Oct. 19, 2022

    First of all the Manager and another associate who checked us in was fine. The ** lady who checked us out was Rude, Aggressive, and kept talking to my daughter in a harsh Aggressive tone. I had to keep all my composure to get through picking out toys. We spent over $100 and the place wasn't kid friendly thanks to her. My youngest child had to deal with the majority of the mistreatment. I noticed she never used her Aggressive tone or aggression towards the other ** people. It was obvious we were a problem.

    Unfortunately, this was a Child's Establishment with this type of person handling children. My child doesn't want to go back there again. I had to explain to her that some people have a problem with people of races not their own. I did let the manager know of how we were being handled and he did come and try to assist but she didn't even change her attitude and continued to ruin our family day out. Horrible experience. Never go back. Totally unbelievable it ended that way. Hope that she is not able to do this to anyone else of our hue.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 28, 2022

    Everything was fine, the workers are great, the food was great. The only bad thing was the manager girl. Lousy attitude and mistreatment of people who are paying for a service and even the workers there.

    4 people found this review helpful
    Verified Reviewer
    Original review: July 9, 2022

    Was having issues with my app and the manager would not care trying to fix the issue. He told me to call corporate because because they didn't care either when he had a business to run and didn't care my 2 yr olds were standing there crying. Duane manager in Springfield Pa location the worse.

    6 people found this review helpful
    Verified Reviewer
    Original review: March 25, 2022

    The manager Schonce and his staff were wonderful and made our experience awesome. The Lakeland Fl location rocks. They were extremely efficient and super pleasant. The facility was very clean and well managed. Thanks for a great overall experience. Thanks from the ** family.

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    Verified Reviewer
    Original review: Jan. 20, 2022

    I visited Chuck E Cheese on January 8th, 2022. The Kiosk charged me $132 for 6 token cards when I only wanted one. I notified the manager and she voided the transaction and charged me the $21 for the one card. 6 days later I contacted the store because my bank account had not been credited. They told me it can take 7 to 10 business days...I waited 10 Days and contacted Customer Relations to make sure my credit was coming. They just found it..(sorry)..and it will take another 12 to 14 business days for me to get my money back. This is unacceptable to hold someone's money for a month. I want my money back in my back account now.

    11 people found this review helpful
    Verified Reviewer
    Original review: Oct. 14, 2021

    Chuck E. Cheese is not a good restaurant to eat at compared to other restaurants. To begin with, the employees are rude. This is so because many people complained about the employees to the manager. They always get bad reviews about the employees' attitude. Another reason is that they don't really keep it clean. Every time you go it's always a mess on the seats. So many people posted about the mess and told the manager about it. Critics may say it’s a fun place for kids; however, so many websites are saying that Chuck E. Cheese is a bad experience for kids.

    11 people found this review helpful
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    Chuck E Cheese Company Information

    Company Name:
    Chuck E Cheese