Chuck E. Cheese Reviews

The Chuck E. Cheese off Mopoc is simply the BEST one hands down!!😊 A shout out to Carmen who treated us with kindness and patience. I thank her for the time she took to walk with us over to the games and showed us.... Very clean, good food, amazing games updated and new....Chuckle even came out..lol😅 Had sooo much fun!! THANK you CARMEN and all employees at this location. All of you clearly love your job!! Keep up the awesome work.😘

I took my grandsons to Chuck E. Cheese located in Tampa, FL. It was the last day of Spring Break. With the amount of money I spent at this place I expected more. The front counter was pleasant and helpful, however the games didn't work, most of them were not functioning, however had no problem in deducting the tokens from their cards. A maintenance man was on the floor attending to all the games not working. This was the last day of Spring Break, this placed was packed by the time I left, with many children telling their parents their cards were close to empty, but they hardly played any games.

Communication was bad time. Was mixed up, and I really didn't receive discount. Manager tried in every way I guess but it really threw off everything. Next time I wouldn't call. I would for sure do in person.

Chuck E cheese in the Northeast on the Roosevelt Boulevard has the best customer service and the people are very kind and always so helpful. I don't know why anyone would give them a bad review. The cashier is always so kind and the gentleman watching the bounce house is equally as kind.

We recently purchased Chuck E Cheese membership. Before purchasing we went to the location (10320 Shops Ln #32258, Jacksonville, FL 32258) and asked about membership information. We were told that, we CAN Downgrade anytime just by calling the Customer Service. So we purchased Gold membership (29.99$ per month) for 12 months. On 11/02/2025 we went to the location and observed that several of the game machines do not work. The machines charge the point but do not work. Sometimes card scan won't respond. On 11/03/2025 we called Chuck E Cheese customer service to downgrade the membership. All they said was "We do not downgrade and you can give a complaint on that location, but we do not downgrade." We tried our best to explain the situation, but Customer Service do not care about it. What a shady business.

One of the biggest rip-offs that is available for kids’ birthday parties. Four pizzas for $100. If you want water be prepared to pay $3 just for the cup. There are no water fountains available. The trampolines have a $10 feet. Don’t waste your time or money oh this place — it’s definitely not worth it.

I emailed them to discontinue the monthly fun pass and they are declining because it says 12 months required. I called my bank to report my card lost. I used one day this month and they will not cancel. The location sucked and there's not another one local enough for me to go to.

Edward the manager, took care of us, after we got the wrong pizza. He also gave the kids cotton candy. We love celebrating birthdays here, even at age 60 & 70. That way, the kids can have fun playing games.

They don't tell you upfront that the trampoline is not included in the monthly membership, which feels misleading. Even worse, they also fail to mention that the membership locks you in for a full year with no option to cancel. When I called to ask about it, I spoke with someone named Valeria from the Fun Pass department—she was extremely rude and clearly trained just to tell people they’re stuck in the contract. The location in Louisville is also dirty. After our first visit, I decided I would never take my child back. Overall, it feels like a scam—totally not worth the money or stress. So my advice - don't be scammed as I was!!!

I am so disappointed in the Staten Island location. It was our first time there and when we asked the cashier questions about pricing and games, she gave us all the wrong answers. Instead of telling us that the minutes were consecutive, we ran out of time before my son was even able to play three games. Then, when she told us that everything was included with the price that we paid the trampoline was not. The manager was very rude to me, they rudely asked my son to leave and get the socks on to show he paid which again we had no clue about. And there were so many 5 foot and over kids that had not paid that kept going in and trampling on all the other small children but no one did anything. When I asked for at least I'll refund of some of my minutes, I was told, "What do you want me to do about it?" by the manager. Not a good first experience.