Chuck E. Cheese Reviews

While waiting in line to have our hands stamped Another lady with a baby felt she was more Important than we were. The attendant/cashier saw Her walk up and basically cut in line, he turned and waited on her before us. Instead of asking her to go to the end of the line.

The Chuck E. Cheese off Mopoc is simply the BEST one hands down!!😊 A shout out to Carmen who treated us with kindness and patience. I thank her for the time she took to walk with us over to the games and showed us.... Very clean, good food, amazing games updated and new....Chuckle even came out..lol😅 Had sooo much fun!! THANK you CARMEN and all employees at this location. All of you clearly love your job!! Keep up the awesome work.😘

I took my grandsons to Chuck E. Cheese located in Tampa, FL. It was the last day of Spring Break. With the amount of money I spent at this place I expected more. The front counter was pleasant and helpful, however the games didn't work, most of them were not functioning, however had no problem in deducting the tokens from their cards. A maintenance man was on the floor attending to all the games not working. This was the last day of Spring Break, this placed was packed by the time I left, with many children telling their parents their cards were close to empty, but they hardly played any games.

Communication was bad time. Was mixed up, and I really didn't receive discount. Manager tried in every way I guess but it really threw off everything. Next time I wouldn't call. I would for sure do in person.

Chuck E cheese in the Northeast on the Roosevelt Boulevard has the best customer service and the people are very kind and always so helpful. I don't know why anyone would give them a bad review. The cashier is always so kind and the gentleman watching the bounce house is equally as kind.

We recently purchased Chuck E Cheese membership. Before purchasing we went to the location (10320 Shops Ln #32258, Jacksonville, FL 32258) and asked about membership information. We were told that, we CAN Downgrade anytime just by calling the Customer Service. So we purchased Gold membership (29.99$ per month) for 12 months. On 11/02/2025 we went to the location and observed that several of the game machines do not work. The machines charge the point but do not work. Sometimes card scan won't respond. On 11/03/2025 we called Chuck E Cheese customer service to downgrade the membership. All they said was "We do not downgrade and you can give a complaint on that location, but we do not downgrade." We tried our best to explain the situation, but Customer Service do not care about it. What a shady business.

One of the biggest rip-offs that is available for kids’ birthday parties. Four pizzas for $100. If you want water be prepared to pay $3 just for the cup. There are no water fountains available. The trampolines have a $10 feet. Don’t waste your time or money oh this place — it’s definitely not worth it.

I emailed them to discontinue the monthly fun pass and they are declining because it says 12 months required. I called my bank to report my card lost. I used one day this month and they will not cancel. The location sucked and there's not another one local enough for me to go to.

Edward the manager, took care of us, after we got the wrong pizza. He also gave the kids cotton candy. We love celebrating birthdays here, even at age 60 & 70. That way, the kids can have fun playing games.

They don't tell you upfront that the trampoline is not included in the monthly membership, which feels misleading. Even worse, they also fail to mention that the membership locks you in for a full year with no option to cancel. When I called to ask about it, I spoke with someone named Valeria from the Fun Pass department—she was extremely rude and clearly trained just to tell people they’re stuck in the contract. The location in Louisville is also dirty. After our first visit, I decided I would never take my child back. Overall, it feels like a scam—totally not worth the money or stress. So my advice - don't be scammed as I was!!!

I am so disappointed in the Staten Island location. It was our first time there and when we asked the cashier questions about pricing and games, she gave us all the wrong answers. Instead of telling us that the minutes were consecutive, we ran out of time before my son was even able to play three games. Then, when she told us that everything was included with the price that we paid the trampoline was not. The manager was very rude to me, they rudely asked my son to leave and get the socks on to show he paid which again we had no clue about. And there were so many 5 foot and over kids that had not paid that kept going in and trampling on all the other small children but no one did anything. When I asked for at least I'll refund of some of my minutes, I was told, "What do you want me to do about it?" by the manager. Not a good first experience.

I recently signed up for a membership with Chuck E. Cheese and was charged twice—once in June and again in July. When I brought my daughter for a special visit, our first time back since her birthday. I was told my account couldn’t be found in their system. No membership benefits. No explanation. Just confusion and disappointment.

I was attending the Altoona PA location. 3415 Pleasant Valley Shopping Center, Altoona, PA 16602. Upon arriving the host was ok with giving me my 250 points. But when ordering food she forgot my discount and completely messed up my order. I went to the manager Shirl and told her what happened and she fixed the my food order and gave me back part of my gift card balance. She is great manager. She went above and beyond her expectations.

Title: Disappointing Experience at Chuck E. Cheese 139 Flatbush, Brooklyn, NY. Review: I recently visited Chuck E. Cheese with my family, and unfortunately, our experience was quite disappointing. Service: The service was below our expectations. Prior to our party, we encountered long wait times, and the staff seemed overwhelmed and unresponsive to our needs. It felt like there was a lack of coordination and attentiveness.

Please update the hours online in Holiday. We came in the morning and was closed then we come back in the afternoon and was closing in 10 minutes. Holiday is when parents have time to share with kids. Our kids cry today like never before. The employee looking at me like I’m doing something wrong.

Disappointment with Chuck E. Cheese. Their Reward point system is worst, they do cancel your reward point, and they do not care how much worth those reward points are....Example - If your reward point is worth $300 then suddenly one day you will see no balance in your account, and if you ask them they will say, you have been informed to use it via email or sms, but when I check all my email, including spam folder there were no email or SMS.

Try to have a good day. Take your kids out. You’ll need to take out a loan. This place is overpriced. Palm Desert snobby, entitled millennial who work here. Everything is just super overpriced. Nothing for littles to do. Food is overcooked and Overestimated priced. Day trip to this place is the cost of Disneyland trip.

My family and I go to the Chuck E. Cheese in North Little Rock Arkansas. We actually pay 30 dollars a month. It is great wonder service and the pizza is always great and quick. We really enjoy ourselves and the kids love it. Keep up the excellent work.

The staff was nice and inviting. Everything was ready for the kids to have a great time. Even when I had other kids to join in at the last minute. I appreciate everyone in making my baby’s party a success. Management was awesome too. Chuck E Cheese

I think this place smells like horrible rotten cheese, sounded like someone pooped their pants. But loved the food! The big giant scary mouse try to take a small itty bitty nibble out of my brain, Not sure if he had a crush on me or just loved the smell of my delicious hair. Love BB.

For food that feeds the soul, Chuck E Cheese never disappoints, delivering comfort and flavor in every bite. From the impeccable service to the exquisite cuisine, Chuck E Cheese sets the standard for upscale dining.

I miss the wonderfully moist cake and whipped topping of the ice cream cake. I should have done my homework because the cake was horrible. By the next day, it was dried out and the icing was far too sweet. Had I known, I would never have ordered it. Thumbs DOWN!!

I took my two sons to the Chuck E Cheese located in Hempstead. I must say, I am so pleased! Let me start with how clean it was! You can see the staff cleaning the games. Then the renovations!!! Very modern and the music was up to date for the kids. I really liked how they incorporated sign language in the kid videos! My sons loved the new dance floor! My son has autism so he definitely enjoyed! When we ordered pizza, it was delicious and fresh! It was a $60 well spent on the entire visit! We can't wait to return! Great job to the staff and the establishment.

I came here with my daughter and her friend from school. We were hungry and decided to order pizza and wings. It was way overpriced and it took 30 minutes when NO ONE ordered food previously. The pizza finally came and it was so tiny not enough to fill one person. Wings was tiny and overcooked. Way too expensive! I never ate here buy just decided to eat thus time cause we were hungry. Never ever again!!! Waste of money.

On March 18, 2023 we took our granddaughter here. Getting waited on to order pizza and minutes for the games Meaghan was nice. After we were ready to leave and see how many points my granddaughter had to get a prize. Don't know the girl's name but she was rude, not polite at all. She acted like it killed her to wait on us. I'd fire her. Not the first time she just stands there and there is a line of people waiting to be waited on.