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Chuck E Cheese

Chuck E Cheese
Overall Satisfaction Rating 3.20/5
  • 5 stars
    43
  • 4 stars
    31
  • 3 stars
    82
  • 2 stars
    42
  • 1 stars
    19
Based on 217 ratings submitted in the last year

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    Chuck E Cheese Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 8, 2020

    I had purchased a party (Mega Star) for my great-granddaughter with no intent to attend. I live in Florida and the party was set for the Whitehall, PA site. I reserved online and provided my credit card information which was promptly debited for the $50 deposit. After the party, at 9pm ET, I got a call from someone named Barry who told me I was required to come in and pay the balance in person within the next 45 minutes or he will report me to the Whitehall police. I explained that I had provided my credit card, and that I lived in Florida, not PA. He responded by saying that I would then need to have someone else come in and pay the bill. I contacted my son who was then almost home, 90 minutes from Whitehall. He said he was surprised that no one mentioned it to him while he was there, and that it was humanly impossible for him to be back within 45 minutes.

    He did drive back the next day and pay the bill, but my takeaway is that (1) it was not clear that this requirement existed and it completely caught me off guard, (2) I'm confused on why my credit card could not be charged for the balance (my expectation) since it had already been charged for the deposit, and (3) I can't ever think of a time I was treated worse (Barry was incredibly nasty and rude- treatment that was completely unwarranted). Bottom line is I will never again deal with this establishment and will discourage others from booking or attending events there as well.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 1, 2020

    Your family is not safe here! "Not all cameras work" in event of emergency. Wayne general manager is the worst employee I have ever met and here is why!!.. My Mother (59) and I (29) were victims of an aggravated assault and battery case inside the Chuck E Cheese location of La Mirada, CA Store #0447 October 6th, 2019. My Mother an active disabled citizen, was surprised punched directly to the temple over a dispute of ticket winnings with my son 6 and a ** male (32) present during the dispute. My mother then fell to the floor and the ** female (28) that hit my mom then continued to punch my mother over and over while she was screaming stop and help for several moments. My Son (6) ran to the opposite side of the Chuck E. Cheese's and was crying saying Grandma was being attacked by somebody while I was eating salad with my daughter (9.)

    I then went to go see what was going on and I noticed my mother being yelled at very loudly by an employee who I find out is actually the General Manager who was a witness to the entire event. The General Manager would not pay me any attention or explain why he was yelling at my mother telling her to "get the ** out of my store" pointing to the door, my mother again was attacked by the female while her boyfriend started punching and ripping my shirt off. My mother was knocked down punched and kicked approx. 3-4 times and myself 2-3 times during my attempt to defend my family. Wayne (GM) then continued to cuss at me and my family with 1 other employee and made us leave the location and never once contacted an ambulance or police for the emergency situation.

    My mother had to be hospitalized for several days due to dizziness constant headaches memory loss and ringing in the ears. Detective of the Norwalk Sheriff’s Department sent a letter to the corporate office to request the video surveillance from the specific area of the incident. The video they sent was only from 1 camera and they said, "This is all we have. Nothing else." The recording they provided does not show the assault and there are a total of 13 cameras in this location. An employee confirmed with me on the phone several weeks later that all cameras are active and work for safety of the guest.

    My family's desired resolution is for the Chuck E Cheese Corporate office to give us valid non tampered video footage of the specific location of the Chuck E Cheese as to where the assault took place so we can give it to the detective in charge of our case so he can provide it to the District Attorney as clear evidence that my family were victims to an aggravated assault and battery case so we can press charges.

    In the end we thought Chuck E Cheese was a safe place for families to visit, but the General Manager did not display that it is a safe place for kids, teens, or adults. Chuck E. Cheese’s corporate office does not want to jointly work together with our detective and continues to decline that they have any other camera angels of the assault, in which I find highly discourteous, repulsive, and is beyond belief that they would allow this to happen and not assist in catching the people responsible for the assault on my family and I. PLEASE SOMEBODY/ANYBODY HELP MY FAMILY AND MYSELF!!!! @ **.

    17 people found this review helpful

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      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: Nov. 24, 2019

      My grandsons birthday everything was going great until we go to the counter where they cash in tickets. Now my granddaughter only have 103 in tickets. The little worker says, "You can only get with what's in the case in front of you." My granddaughter insist she wants a toy for 1500 points. I tell her, "That's fine. I'll pay for 2 of them." She continues to tell me, "But ma'am they are expensive." Well 1st off I didnt ask the price. By the way they're only 15 dollars each.

      Next I get to the door ma'am my grandchildren came in with my daughter. She is gone. I dont have a stamp on my hand. She stated she couldn't let them leave with you. "Your daughter will have to return ma'am" These or mines they are leaving with me. She grabs my granddaughter. 1st REAL MISTAKE TOUCHING MY BABY. I grabbed her back and told them, "Let's go." She says, "I need your ID." What will my ID prove. But they should never ever grab on any ones child or tell a person they dont want it because they're expensive.

      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 26, 2019

      Back in the good ole days, you played with tokens that cost a quarter a piece. Now you spend close to the same amount as going to ThunderZone or the Funhouse, which have way more games and fun things to do. Going and spending $20 for an hour is a waste when it’s so many more things families can do together than worrying about rushing and going broke. The zoo is even cheaper and I prefer to see real animals while I’m walking and talking with family and getting exercise, rather than having a heart attack or stroke because I’m so stressed on what it costs to have a fun time out at Chuck E. Cheese’s.

      20 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 19, 2019

      Grand daughter's 6th birthday. They gave us a table set with paper cups. A 2 year old child dropped an empty cup on the dirty floor and I took another from empty table behind us filled it with drink for her. An employee approached us and stated that the manager saw what I had done with the cup and said we needed to come to the counter and pay an additional $2.69 for the additional cup! (Apparently they monitor with cameras all of your actions) I paid the "fine" for the cup but will Never book or attend any future function at a Chuck E Cheese. The party was for 14 people and cost almost $160.00 dollars for the cheap pizza and a birthday cake. We had planned another 2 grandchildren's parties in November and December, but will now make other arrangements at a better venue. They got their $2.69 but will lose the profits in the future. Don't reward bad service by going here, customers deserve better.

      25 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 4, 2019

      It was the first time our family went to Chuck E Cheese. We went with my 3 yr old grandson. It was really a fun time until my grandson had to go to the bathroom. The bathroom was not kid-friendly at all. The counter tops are too high which makes it impossible for the child to turn on the water or to even reach the water. At the same time that we were in the bathroom there was a young girl about 6 yrs old and she could not reach the handles to turn the water on to wash her hands after using the bathroom. I did help her but for being such a kids place I was very disappointed that the bathroom was not kid friendly at all!

      13 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Aug. 18, 2019

      It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. As my son says "What a jip!"

      It used to be that I could fill a card with play points for $30 and my son and I could casually play for hours, and have tons of fun, sometimes leaving with points left on the card. Now we play frantically for 1 hour not wanting to waste any "time" to enjoy the moment for $20 and the card expires. As my son says "What a jip

      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 14, 2019

      Other than the bad service this company is just for the money. What happened to the three life games for one token? These games have been modified to one token one life. Bad service. I would not recommend this company to no one.

      15 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: June 1, 2019

      I recently visited this establishment. I arrived at approximately 7:15 for my granddaughter preschool graduation. I went to the counter to place a good order and to get the 4 kids who were in attendance their play cards. I returned and her present (Pandora earrings) was gone by approximately 745-8:00. I was just about to take her gift to the car. The managers were no help. I'm calling corporate on Monday since they are closed on the weekends but this is ridiculous.

      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 15, 2019

      When I was younger I went to Chuck E Cheese and thought it was so fun I went there all the time. Now I'm trying to relive those moments but I can't because the service is terrible. The pizza is left over from other customer's plate and for like 100 tickets you only get one plastic toy. A lot of people really don't like this place and I'm one of them and I would not recommend taking your kids to this awful place.

      34 people found this review helpful
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      Chuck E Cheese Company Information

      Company Name:
      Chuck E Cheese
      Website:
      www.chuckecheese.com