Denny's RestaurantsConsumerAffairs Unaccredited Brand
Ordered from breakfast menu on a Friday night. Picked it up 15 minutes later and was suddenly not hungry anymore. The food was drenched in grease and way undercooked. I ordered the Moons Over My Hammy and the ham wasn’t even ham, it was some kind of nasty lunch meat. It was ice cold and very much a waste of $. I will never go to Denny’s ever again, ever. The toast wasn’t even toasted, it was just soggy bread. Gross! Glad I wasn’t really hungry, I’d probably be throwing up if I ate more than 1 night.
The Denny's restaurant directed us to the online grievance number 8007336697, open between 8 AM to 5 PM EST. The call on 3/7/2018 was resolved by representative Karen, within minutes and received the gift card for the amount in question on 3/10/2018. Great customer service.
Only the Free Pancake (T-Mobile Tuesday Free Dulce De Leche Crunch Pancakes) is enticing, but the way in which it is dispersed is murky. Out of 6 times I claimed, three times I have been charged $7.32. It is because the person who is tempted by this offer has to compulsorily give the credit card number. The entering of the promo code is also tricky. Even though you read your bill as zero dollars, you are not sure, it will be honored. I have regularly gone to Denny's and used the paid services at several occasions. But this type squeezing money out of deal is not ethical in any way. I am now hesitant to claim the one in this week. I have even contested the billing on FEB 25th 2018 at Buena Park Orange Thorpe/Beach Blvd and yet to receive a reply. The other two which are billed to my card were on 2/11/2018 for two of my claims. One from my phone and one from my spouse's phone. I am planning to take this to BBB if needed.
Denny’s Hegenberger in Oakland - Worst service ever. We had to wait for one hour after we ordered our food. I think that's too long specially on Thursday morning. After one hour we just left. These people have the worst customer service not even once they check on our table or told us they were short staff.
Ordered the new dulce de leche crunch pancakes that normally costs $6.79. As you can see from the photo, the pancakes look NOTHING like the picture shows in their menu or on website. No whipped topping, cinnamon clearly on in the center of the pancakes and the rest is plain. Total joke. The restaurant should be ashamed to be so deceiving. I've always disliked Denny's and never eat there and this experience definitely seals that. Thankfully T-Mobile paid for this. Very disappointed!
This was the worst experience my family has had. We shouldn't have to wait 20 minutes to be greeted and get just our drinks. It took our waitress 30 minutes just to ask what we were going to eat, then another 45 minutes to actually receive our food, which was cold. We will be thinking twice about returning.
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On 1-14 I went to breakfast at Denny's Rowland Heights CA. I had 2 eggs, 2 bacon, 2 sausage, 2 pancakes, and coffee... I added a small root beer = $15.26. The breakfast looked like something you'd throw in the garbage, not eat! The eggs and the pancakes were okay, everything else was awful! The coffee wasn't even hot = $2.50 for a cup of coffee! They wouldn't even give me a Senior Discount, I'm a veteran, AAA, and AARP!!! To add insult to injury, the waitress spent more time examining my 20 dollar bill to see if it was a phony than she did waiting on me!
I ordered Sirloin steak with mash potatoes and gravy and broccoli. The broccoli was cold and the steak had no flavor. The waitress made me suspicious of my food, because she looked at me with a sneaky look while she put my order together. I almost changed my mind. I did not feel welcome at this Denny's, because she greeted me like I wasn't welcome to come back. Very unpleasant experience. This Denny's was at 7100 North I 35 Austin Texas 78752. Went there on 1/19/2018 at 6:29 pm.
Visited the Denny's on Paul Huff Parkway in Cleveland, TN. Not the best service and the eggs ordered by my husband were overcooked. The eggs were returned to the kitchen and the cook put the same eggs on another plate and sent the eggs to our table. The eggs were again returned and the manager then showed up and cooked the eggs. He finally accepted the eggs even though he had almost finished the rest of his food. I had the turkey club with fries. The sandwich was falling apart and the tomatoes were not ripe, the lettuce was not the top of the leaf, but the bottom which is extremely thick. The women's restroom was filthy on top of everything else. I'm pretty sure we'll never go back there again!!
Talk about not happy. The service was horrible. Why do I have to wait 20 mins to get something to drink and then another 35 for my order which was wrong then they want to have an attitude, really what kind of treatment is that? As a customer we put money in your pockets and some something so simple you guys have to ruin it. Thanks for nothing Denny's. Really not happy at all.
Many years a customer & satisfied w/ menus & food quality & overall pricing. Very consistent throughout all Denny’s we’ve been at regardless of the time of day or night. Lately we’ve noticed the trash cans seem to be always full, in the bathrooms as well as outside. Handprints & smudges all over the glass doors. The parking lot has trash on the grounds & parking spaces. It seems cleanliness has taken the backseat.
We walked into the Denny's 75S exit 149 at 1:10 and there were very few people there. We waited 20 minutes for anyone to get drink orders. After we ordered we waited and waited and waited. After an hour and 15 minutes we left. People in the back and kitchen were not working! Stay away!
I recently suggested that Lisa **, server at Denny's #8028 get a new job. After receiving our meal, I informed her the loaded potato soup was "COLD". She took the soup "to warm it". She totally forgot like she totally forgot we're even there. I had to go get her to place the order. She never came back with the soup. One side was packed with AS and Latina and the other "uncleaned" side had an Asian couple hiding smugly. That side appeared to be unclean for one reason and one reason only: to seat anyone from wanting to sit there without showing racism. Well, the real racist came out, took the soup and offers no real explanation for why she never came back except SHE forgot! She would have charged us for the soup had I not told her not to. #aarp #senior61 #nevergoingback #aslongasLisasthere
Apparently, a meeting and gathering place. One of them, I guess, is the manager. Always the sign of fine dining: the help (and in this case, the management) smoking where the guests can see them. Expect to be ignored when sitting at the counter. Service is not only slow, you’ll be lucky if they even acknowledge your existence. Trash on the floor, dirty dishes on the tables: God, what a **. Eat here at your own risk. Better you than me.
Well I went to a Denny's in Jacksonville Florida. Today on my birthday. Needless to say the food I ordered was cold and not cooked well. I ordered 2 pancakes, 2 sausage links, 2 bacon strips and hashbrowns. Hashbrowns was plain. No taste. Sausages was cold. Bacon was pitiful whole piece and half a piece. And pancakes were ok. Never again Atlantic Blvd Jacksonville Florida 10:20 am. Never again. Manager total prick.
My husband and I ate at a Denny's @ Strasburg, Va. He ordered a steak, I ordered a sizzling plate. My husband’s steak was served RAW setting in blood, my meal was missing half of the ingredients that came in the meal. We sent our food back. The 2nd time our food was served they had thrown 4 pieces of broccoli on top of my plate (that was one of the ingredients missing from plate) and my husband’s steak was still a raw bloody mess, still sitting in blood. He sent it back a third time thinking we would get a new steak instead yet a 3rd time same steak burned on one end and raw on the other end STILL ON A BLOODY plate! We got up and on our way out informed the manager on duty that we would never, ever eat there again. We will never eat in a Denny's restaurants again.
OMG let’s celebrate Veterans Day a couple of Days before the REAL DAY. How illogical Denny's is. Past we went on Veterans Day to get our Breakfast. But today (Veterans Day) they gave it out yesterday. Sneaky ** I think. Must be some College Grad who hates Veterans... Stupid. We used to like Denny's... NOT ANYMORE...
My wife and I went to Denny’s in Great Falls MT near airport. We noticed it was busy and expected a wait of 20 minutes or so. After 10 minutes went by, no one was up front and noticed the manager looked our direction several times. 10 more minutes went by and the manager finally sorted out the waiting to pay and seating for new customers. That wasn't too bad. We were seated and order taken by Adelle. I asked for coffee, black and 2 waters. She brought them out promptly. The coffee cup came out sticky all over the handle and appeared as coffee had been spilled down the entire front face. Using some water and a napkin, the coffee cleaned off easily.
My order was supposed to be a country fried steak and eggs, no hash browns with 1 biscuit, gravy and wheat toast. My order showed up with the steak knife having one quarter of the handle coated with a pink gooey substance. I wiped it off with my napkin, but was like wiping off thick syrup. The biscuit was a half cooked very doughy consistency. I noted upon paying that the wait staff gets the utensils such as steak knives from a container of other steak knives. Judge for yourself the level of very poor pride in management, wait staff and cutting too many corners that can easily cause health risks to the public. To add to this, all the comments from waiting customers about they should walk out without paying for having to wait forever to pay.
I stopped in for breakfast at the local Denny's. When checking out, I inquired about the Senior Discount. They smiled and said, "Of course - we give a discount for members of AARP". When I told them I was a member of AMAC (the conservative alternative to AARP), they informed me that I would NOT get the discount. Very disappointing.
Today we visited our regular Denny's in South Ogden and once again the manager... A guy named Marion was yelling and cussing out staff members. First it was a cook and then a very pregnant server who happened to be our server. I cannot imagine what she could have done that was so wrong. He screamed that the customers called back and complained that she was awful and wouldn't give them a free refill on a cappuccino. She explained that these were old high school classmates that she had not gotten along with in school and they had it out for her. I watched her with everyone while there and she was awesome.
She was in tears saying she went out of her way to be courteous but the manager just yelled and threatened to fire her in front of the entire store. He called her names. This is how he always is when we come in and he's there. He's angry and nasty. It's unacceptable. Won't be eating here anymore. Hope that poor girl won't go into early labor but no one should be treated like that.
Bettina was a great waitress. Very outgoing, she recommended some great food which I loved and she also recommended a dessert of my choice. Also a manager was walking around each table to check with customers. Great service, fast, and tasty food. Will be coming back.
We were seated and left after 10 minutes when no one stopped by to say anything to us! Most of the servers were bs with their Manager who got to place his order before us and he sat down after us!! Their Manager didn't seem to care that we were walking out after getting no service!!
3000 SERVICE LOOP RD WEST MEMPHIS, AR72301 Denny's / I ordered my food and coffee. Got coffee. Waited for food then got food. The eggs, hash browns and sausage was great but the hotcakes were cold cakes and I had to saw the hotcakes and the waitress never refilled my coffee. The cooks had bad attitudes. I will never eat there again!
My two scrambled EGGS order included cheddar cheese, which I like: cheese was burned throughout, sent back, next batch the cheese, although hot when brought to me, quickly formed into a plasticine looking and feeling disk with the eggs hard as pebbles. My daughter's plate of eggs had cheddar cheese - it was suppose to have American cheese. Also, wrong cheese added to grits. WORST EXPERIENCE EVER at a Denny's Restaurants. Our waitress offered to give us her employee discount, but the manager would not hear of it!
At Denny's it took 9 minutes to get a menu. The waitress was very loud and hurried us to order when we had questions. I ordered 55+ but it had no cheese, no tomatoes, no fruit, no butter. When I pointed it out she looked at me and Said nothing. I handed her my plate. I got cold cheese on top a large soup bowl of apples and bananas. I told her "There is supposed to be tomatoes too". No response. I said "Never mind". Then the staff including kitchen help stood at the register talking loudly about their troubles at work... I'm not one to complain but this is the second time I ordered that same dish and it was wrong.. Both times l was meant feel bad about asking for the dish to be as the menu said.. 2 weeks in a row. Cindy was my waitresses name. PS. Every time the bathroom door closes it slams wood on wood. You jump out of your skin every time.
We always visit our local Denny's, generally we have a great experience... Today not so much. I called my family in an order to-go, which is NEVER an issue, and I was placed on a type of hold for 5 minutes, they just put the phone down and never picked it back up. So I hung up and called back, to which I was greeted yet again and put on the same hold. Someone picked up the phone after two minutes and had no idea that I was even on the line or wanting to place a to-go order.
So I begin with my order, (which is a large order due to a seven member family) which isn't complicated, we order it how it's served. The female taking my order was very hard to understand on the phone because she kept mumbling, and had absolutely no knowledge of the menu or the computer system they use. Maybe she's new, right?! I tried to give her the benefit of the doubt. So finally after 10 minutes my order is placed, she mumbled a total, said 15 minutes and hung up.
When I arrived to pick up my order, I waited 10 minutes, which wasn't a big deal because they were busy. I understand that. I've worked food service. Then, the same girl who took my order brought it to me. I checked it, which I always do because like I said we have a big order, and half my order was wrong or missing toppings. So I waited another 10 minutes for them to finally get everything right, and the girl is rude to me when it comes time to pay for my food. She made a snide remark about calling in a large order, all the while I notice that she is a manager! How could they let a team member, let alone a manager act this way towards customers? I mean we spent nearly $60.00! I was extremely unsatisfied with our experience and plan to meet with the general manager regarding these issues. Please just be aware.
I went into Denny's restaurant on 5/13/2017 at 12ish am and the long was long. It was somewhat a little crowded. There were a few empty tables but that weren't filled until the name of the party's waiting. Before you can eat you had to wait till others got up and was done eating. Before you can be next now here's the things. I've and others were waiting an hr. I am disabled but me and my family waited like everyone else and my feet were aching. Now she called the party in front of me that was next. They got a table and sat down. I was next after long wait. Me and my family. Here's the thing. The worker her name was Stacey. She was a very disgraceful manager. Very rude and unprofessional and unkind.
Now there were other working servers too but a Latino person came in and ask, "Is this the line?" I said, "Yes. We all have to wait until served" and I am ** and he just walked up in front of me and skip the line of myself and others. I was next patiently I been waiting. Remember almost an hr now. She talk him and I said, "Excuse me ma'am. We were next." She ignored me and kept talking to the person and I said, "But we're next. You seen me standing here waiting the whole time." I said, "Excuse me, excuse" and she got very smart and said, "I helping him. You have to wait." I said, "What do I mean? He skip me." I said, "You don't have to get rude with me. Tone your attention down with me."
People were looking in the restaurant as she was wrong and making a scene of me being **. She said, "I don't have to serve you." I said, "I did nothing wrong". She didn't served me. I said, "I want to speak to your manager to file complaint for discrimination against me and my family. She, "I am the manager" and smirked with a funny laugh. I got upset. I said, "You're rude, wrong and I am filing a complaint on you for poor service." She said again still in smart way, "There's not one here but me am the manager." I said, "No there is a corporate ahead of you and a supervisor before you" and she humped her shoulder. Slick mouth, graspy attitude and she didn't served me. I told how she were and the truth about herself. She didn't like I said. I can eat anywhere with my funds.
She said, "Well I am not taking your order." I was very upset and I told Stacey this discrimination manager her name on South 27th St. Denny's restaurant Milwaukee I Wisconsin. I will go ahead of her and speak to the right person for a complaint on her. She argued with me. I told I'm the customer and you're the employer so the next day I did go and speak with another manager who listened and wasn't happy and please with how I was treated me and my family. There were witness that seen it all. Embarrassing an ** disabled person wrong. What happen to equal rights in this country and respect from others. Never go to this Denny's. They also have had other reviews and complaint itself with restaurant and workers and Stacey. 20 complaint against her. Issues with ** people and other stuff with her attitude BUT the other head manager will handled it. The Lord sees all wrong and the Lord don't like it.
This restaurant is horrific! The food was extremely undercooked. The serving and management were cooking. Handling money and going outside to smoke without proper safety service procedures e.g washing and sanitizing their hands! I frequented the restaurant over ten times last month for observation. Each time I witnessed complaint after complaint from customers. I would not recommend ANYONE to endure a dining experience at this restaurant. Absolutely deplorable! I would give it a goose egg rating. Doesn't even rate one star!!!!
I manage to only go to this Denny's and when I see a post of how disturbing the kitchen looks on Facebook through mutual friends and to think this is how they operate I feel the health inspector should be contacted as quick as possible!!! To even think how food is being stored if the kitchen looks this way!!! Get it to together please before someone gets sick. It was disgusting to see.
Breakfast at Denny's April 07, 2017 Roswell, NM 88203. Cooking with old oil. I send my food back. I don't know if this was a jester or a threat for returning my food. But if you see the you can see...
Went to Denny's in Wauwatosa, WI on a Sunday afternoon. There were barely any customers. Our food arrived pretty quickly but the eggs were not fully cooked so my friend waited for the waiter to come back and asked for his eggs to be cooked. There was no pepper or salt on our table so my friend got us some from the next table over (since it was empty like most of the place). Waiters never came back to our table. When we were almost finished eating, he notices the waiter coming over with his eggs. His plate is empty and he says "What am I gonna eat them with now?" The waiter doesn't offer a suggestion or apology so I give him my last triangle of toast. We stay in the restaurant just talking for about an hour after we are done eating. About an hour after that I get really sick to my stomach. That same afternoon he gets sick to his stomach. We have the same symptoms and go into the next day still sick.
Fast forward a month later. On a Friday night, I decide to give Denny's another try. Maybe the first time was just a bad day. We walk into the same Denny's and a young lady seats us in a booth where there are people in the booth on either side of us. The rest of the place is empty. It's like a ghost town. You could hear a pin drop. You can also hear the cook making food although I don't smell food which is odd to me. The young lady tells us she just started working here so we give her a pass on everything else that happened that night. First she asks me if I want toast.
I say "Yes, wheat please." She says "I don't know if we have wheat." I inform her that most places have at least white or wheat and I prefer wheat. She says ok. Then she turns to my friend and asks for his order. He orders a burger and as he is ordering the person who is training her comes over with his notepad. My friend very specifically and with great enthusiasm explains that he does not want a pickle on his sandwich, he is allergic to pickles. He says he doesn't even want them on the plate. That's all, everything else is fine. Just no pickles. Both waiters write it down and walk away. Again, I can hear the griddle noises in the kitchen and we can see the cook working away. All of the waitstaff are young adults or old teenagers, only the manager is an older man. He is busy barking out orders, (not food orders, work orders).
The booth we are seated has 2 placemats but only 1 set of silverware. When the waitress brings our food I ask for silverware. She says ok, and then she tells me my WHITE bread will be up soon. She brings me the silverware and my friend has to go to the next table to get pepper and jelly because like last time, our table doesn't have these things. As I start to eat my lukewarm breakfast food I notice the look on my friend's face. Imagine his surprise to find a pickle in his sandwich. He was not amused. He finishes his fries and I'm just slowly eating my food. He calls the waiter over and the waiter looks at him and then walks away. After about 5 seconds he decides to come over. My friend says "She hasn't gotten her toast." The waiter says "Oh, yeah, we are waiting for him to make it."
Now... I'm no rocket scientist but I have made toast before and it either requires a machine that you put the bread into and after it cooks the bread pops out or you put the bread on the grill until it looks like it got a tan... unless of course you are actually kneading the dough and making fresh bread... I doubt it. So now we have been sitting here for a good while and finally the waiter comes over with my WHITE bread and kinda drops the plate on our table and walks away. I pick up the top slice and it's not hot or even warm. It does have butter on it but the bottom slice does not. If this just came out of the toaster, shouldn't it be slightly warm? It's not, in fact none of my food was hot.
The manager sees us staring at him while we eat but he never stops over to see how it's going. He only has 3 tables to talk to in the entire restaurant but he doesn't feel the need to check on his paying customers. The only thing we got quickly was the bill. The waiter didn't look at us, he just dropped it on the table. My friend is reluctant to leave a tip because the male waiter's name was on the bill. If it had been the young lady's name, he would've had no problem leaving a tip because she is still in the learning phase. We take the bill up to the register where the manager is. The manager asks how was everything, my friend says... it was just ok... I say nothing and walk out.
On our way out of the place one of the workers is standing right outside the front door, smoking. So not only did we get bad service inside, we get to walk thru a puff of smoke on the outside. Needless to say, I thought it was just me being picky but after seeing sooo many reviews with a 1 star rating and about customer service, I was convinced I needed to write this review. After the first experience with one friend and now this experience with another friend, we have nicknamed the place Renny's (because Runny's was too specific). Unfortunately, 1st and 2nd impressions were pretty consistent.
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