Denny's Restaurants

She was in tears saying she went out of her way to be courteous but the manager just yelled and threatened to fire her in front of the entire store. He called her names. This is how he always is when we come in and he's there. He's angry and nasty. It's unacceptable. Won't be eating here anymore. Hope that poor girl won't go into early labor but no one should be treated like that.

So I begin with my order, (which is a large order due to a seven member family) which isn't complicated, we order it how it's served. The female taking my order was very hard to understand on the phone because she kept mumbling, and had absolutely no knowledge of the menu or the computer system they use. Maybe she's new, right?! I tried to give her the benefit of the doubt. So finally after 10 minutes my order is placed, she mumbled a total, said 15 minutes and hung up.

When I arrived to pick up my order, I waited 10 minutes, which wasn't a big deal because they were busy. I understand that. I've worked food service. Then, the same girl who took my order brought it to me. I checked it, which I always do because like I said we have a big order, and half my order was wrong or missing toppings. So I waited another 10 minutes for them to finally get everything right, and the girl is rude to me when it comes time to pay for my food. She made a snide remark about calling in a large order, all the while I notice that she is a manager! How could they let a team member, let alone a manager act this way towards customers? I mean we spent nearly $60.00! I was extremely unsatisfied with our experience and plan to meet with the general manager regarding these issues. Please just be aware.

Now there were other working servers too but a Latino person came in and ask, "Is this the line?" I said, "Yes. We all have to wait until served" and I am ** and he just walked up in front of me and skip the line of myself and others. I was next patiently I been waiting. Remember almost an hr now. She talk him and I said, "Excuse me ma'am. We were next." She ignored me and kept talking to the person and I said, "But we're next. You seen me standing here waiting the whole time." I said, "Excuse me, excuse" and she got very smart and said, "I helping him. You have to wait." I said, "What do I mean? He skip me." I said, "You don't have to get rude with me. Tone your attention down with me."

People were looking in the restaurant as she was wrong and making a scene of me being **. She said, "I don't have to serve you." I said, "I did nothing wrong". She didn't served me. I said, "I want to speak to your manager to file complaint for discrimination against me and my family. She, "I am the manager" and smirked with a funny laugh. I got upset. I said, "You're rude, wrong and I am filing a complaint on you for poor service." She said again still in smart way, "There's not one here but me am the manager." I said, "No there is a corporate ahead of you and a supervisor before you" and she humped her shoulder. Slick mouth, graspy attitude and she didn't served me. I told how she were and the truth about herself. She didn't like I said. I can eat anywhere with my funds.

She said, "Well I am not taking your order." I was very upset and I told Stacey this discrimination manager her name on South 27th St. Denny's restaurant Milwaukee I Wisconsin. I will go ahead of her and speak to the right person for a complaint on her. She argued with me. I told I'm the customer and you're the employer so the next day I did go and speak with another manager who listened and wasn't happy and please with how I was treated me and my family. There were witness that seen it all. Embarrassing an ** disabled person wrong. What happen to equal rights in this country and respect from others. Never go to this Denny's. They also have had other reviews and complaint itself with restaurant and workers and Stacey. 20 complaint against her. Issues with ** people and other stuff with her attitude BUT the other head manager will handled it. The Lord sees all wrong and the Lord don't like it.

Fast forward a month later. On a Friday night, I decide to give Denny's another try. Maybe the first time was just a bad day. We walk into the same Denny's and a young lady seats us in a booth where there are people in the booth on either side of us. The rest of the place is empty. It's like a ghost town. You could hear a pin drop. You can also hear the cook making food although I don't smell food which is odd to me. The young lady tells us she just started working here so we give her a pass on everything else that happened that night. First she asks me if I want toast.

I say "Yes, wheat please." She says "I don't know if we have wheat." I inform her that most places have at least white or wheat and I prefer wheat. She says ok. Then she turns to my friend and asks for his order. He orders a burger and as he is ordering the person who is training her comes over with his notepad. My friend very specifically and with great enthusiasm explains that he does not want a pickle on his sandwich, he is allergic to pickles. He says he doesn't even want them on the plate. That's all, everything else is fine. Just no pickles. Both waiters write it down and walk away. Again, I can hear the griddle noises in the kitchen and we can see the cook working away. All of the waitstaff are young adults or old teenagers, only the manager is an older man. He is busy barking out orders, (not food orders, work orders).

The booth we are seated has 2 placemats but only 1 set of silverware. When the waitress brings our food I ask for silverware. She says ok, and then she tells me my WHITE bread will be up soon. She brings me the silverware and my friend has to go to the next table to get pepper and jelly because like last time, our table doesn't have these things. As I start to eat my lukewarm breakfast food I notice the look on my friend's face. Imagine his surprise to find a pickle in his sandwich. He was not amused. He finishes his fries and I'm just slowly eating my food. He calls the waiter over and the waiter looks at him and then walks away. After about 5 seconds he decides to come over. My friend says "She hasn't gotten her toast." The waiter says "Oh, yeah, we are waiting for him to make it."

Now... I'm no rocket scientist but I have made toast before and it either requires a machine that you put the bread into and after it cooks the bread pops out or you put the bread on the grill until it looks like it got a tan... unless of course you are actually kneading the dough and making fresh bread... I doubt it. So now we have been sitting here for a good while and finally the waiter comes over with my WHITE bread and kinda drops the plate on our table and walks away. I pick up the top slice and it's not hot or even warm. It does have butter on it but the bottom slice does not. If this just came out of the toaster, shouldn't it be slightly warm? It's not, in fact none of my food was hot.

The manager sees us staring at him while we eat but he never stops over to see how it's going. He only has 3 tables to talk to in the entire restaurant but he doesn't feel the need to check on his paying customers. The only thing we got quickly was the bill. The waiter didn't look at us, he just dropped it on the table. My friend is reluctant to leave a tip because the male waiter's name was on the bill. If it had been the young lady's name, he would've had no problem leaving a tip because she is still in the learning phase. We take the bill up to the register where the manager is. The manager asks how was everything, my friend says... it was just ok... I say nothing and walk out.

On our way out of the place one of the workers is standing right outside the front door, smoking. So not only did we get bad service inside, we get to walk thru a puff of smoke on the outside. Needless to say, I thought it was just me being picky but after seeing sooo many reviews with a 1 star rating and about customer service, I was convinced I needed to write this review. After the first experience with one friend and now this experience with another friend, we have nicknamed the place Renny's (because Runny's was too specific). Unfortunately, 1st and 2nd impressions were pretty consistent.

My name is Mary ** a very Proud New Member of AARP. On March 19th 2017 between the hours of 11a-12p I went to Denny's on 43rd Ave & Peoria in Glendale, AZ to utilize my New AARP CARD. As soon as I walked through the door, there was a podium with a sign posted on it that stated (Please wait to be seated). I stood right there in front of the sign, waiting to be seated (the only person in line). While I was standing there waiting, a ** Couple came in the Door and immediately upon entering the Restaurant, the Hostess/Manager looked around me and asked the couple how may he help them. At that point I spoke up and asked the Hostess/Manager, "What about me?" Hostess/Manager Replied: "Oh, Ok, what can I do for you?" Me: "You can stop being Racist. I will find a place to eat where everyone is Welcome."

I think another Class Action Law Suit is warranted. NOTE: To AARP I don't think this is the type of Establishment you want to sponsor.

I looked at her and she didn't give me a glance. So I walked over and asked about my order. Gina replies: "Oh they are getting it ready." I then told her to forget it and that I didn't want it anymore and left (I was on my way to work). What kind of personnel do you hire? I understand that in a small town like this it's hard to find good help BUT PLEASE train them to be professional. If we are given a certain amount of time that the order will be ready, HAVE IT READY!! I have been in your restaurant when people have walked out because of quality of service and the wait period. I'm hoping this matter will get resolved one way or another. Oh this happened in Pecos, Texas. Thank you.

Yes, this is the first time I’ve been here in over twenty years, because when I went on vacation years ago with my entire family, we gave our order to the waiter and I asked the him to hold off putting it in for about three minutes until the prices dropped for the morning specials. Well, he put the order in immediately, and I was charged quite a bit more for their lack of consideration.

The staff said she could not come out because she was busy counting money and could not be disturbed. She later did call me and hung up without leaving a message. I wasn't sure who was calling but called the number back and discovered it was Denny's. I tried calling her with the staff redirecting my call so she would answer it. She did not want to be bothered and outright lied on the phone. There was no argument, or much if an exchange, but she stated that they gave me 15 percent off so that should win me back. I said it didn't. She said she would call me back so she could take my address down and send me a coupon for a entree. She never called and her tone gave her away in that she had no intention of doing anything.

I wouldn't recommend this restaurant to anyone. Their manner of handling a complaint was beyond poor. Their staff arguing with the customer after they made a mistake added to the problem. Their manager who apparently does not want to deal with problems compounded all of this. In the past I ate at Denny's in Grand Rapids MI and didn't care for their food. This confirms what I thought of before: don't waste your money there. There are plenty of other places to eat out at in Traverse City.

In general, Denny's local staff has always demonstrated a negative attitude toward service. But recently, has progressed toward not even seating customers. Apparently hoping we would just go away. So I have on my last few visits in full view of staff watching me walk out the door after waiting 5-11 minutes without being acknowledged I am standing there, politely waiting for a table. No more... Have a nice day. Without me of course. Your wishes are my motivation. Side note: Denny's website will not allow one to complain without a sales receipt (store number needed). Very clever. "Hear no evil" policy. Denny's corporate should be admonished by investors if any out there to resign.

Our waitresses, they are wonderful, once they actually have time to come to the table to offer a beverage. Efficient, kind and smiling. After we order, I think that perhaps, this time will be different. Then I take a look around and see it is the same old scenario. Dirty dishes on the table, sitting and waiting for our waitress to clear. Listening to the waitress update the other customers that sat down before us, which their order will be out anytime. Overhearing another waitress apologize and make excuses for the kitchen that they are short staffed. Like I said, I was what would be considered a regular so being short staffed in both the kitchen and on the floor is not a bad day, it is a regular day.

My last visit was just yesterday, September 1, 2016. When we walked in, we waited to be seated several minutes. This is unusual since we take our lunch between 11-12 in order to avoid the rush, but no big deal. We waited, and waited. Looking around, I can see that our waitress is training a new waitress. I can also see that there appears to be 3 waitresses, including a trainee, which is servicing 3 different sections. I have never been a waitress, but I knew that we would not make it back to work by noon even though our office is 1.6 miles from your establishment.

When the trainee brought our drinks, a Coke and an iced tea, we were happy. Then we waited and waited. Finally, we place our order, but before doing so, we let the waitress know that we were on our lunch and had to get back. This was after being there for hour. She apologized and mentioned that the manager is helping out as well, and that she would let them know that in the back.

11:45 or so, we get our lunch. At 12:00:18, we paid our bill. We were used to it. Being late whenever we decide to go to Denny's. I have just had enough. Having many years in being a manager, I know why we continue to have the same experience. Short staff and no support for the staff--BAD MANAGEMENT. I don't understand it. Why wouldn't a bus person be hired so 1) the customers would not have to look at a dirty tub of dishes or a mess made at the table, while they are having their meal, and 2) to free up the wonderful waitresses that you have? I don't understand why there would not be one or two more people available to help out when there are trainees or perhaps and especially busy day? Someone to help at the register and while they are waiting on paying customers they could clear dishes? Or how about a dedicated person to scrub that place down. It was just remodeled and it is just filthy.

I used the ladies bathroom while waiting for my lunch, and when I walked into the bathroom, the stale stench of urine just permeated. When I sat back down, I told my friend that this would be the very last time I will ever come here. It is sad, it really is. This location has some really great waitresses and the cooks do a good job as well. However, it is obvious that the management is lacking, and I mean upper management. I imagine that the location manager has been given strict guidelines in terms of over scheduling. That is a mistake. Filthy bathrooms and floors, dirty dishes just sitting on top of tables in the dining room, customers waiting and waiting. It is obvious that Denny's VIPs and Executives do not care. Therefore, I do not care to eat lunch or dinner there ever again.

But wait... You have got to hear the real reason I am writing! It seems that when I got tired of waiting on hold, I forgot to hang the phone up and when I got back home, I WAS STILL ON HOLD. YES!! Still on hold. I could still hear the people in the restaurant. I may wait for a lot of things in life, but I will surely never wait for a Denny's waitress ever again. I will eat out of a vending machine before I will ever step foot into another of their restaurants. I just want to see how many social media outlets I can share my story with. I have the entire 1 hour and 9 minute call recorded. I'll have to listen to it to see if I can hear myself complaining about being on hold for so long after I gave up and drove to the store. Maybe we can make something good for Youtube!