Subway Reviews

In a world saturated with fast food and fast casual dining, Subway cannot compete. Sub quality food, sub quality ingredients, non existent competitive marketing strategies including a basic and almost pointless app. Because no phone number exists for contacting customer service, I am forced to communicate in this manner. I am not usually a person who shares on Yelp. In fact, I find most of the comments made on here to be extreme and detrimental to any business to an unreasonable point. However, with no other option offered to communicate, here I am. Last evening we visited the Subway at: 12410 Aberdeen St NE Suite 100, Blaine, MN 55434. Here are my issues.

I ordered veg pattie footlong from Subway address - 5025 Heatherleigh Ave. I never had such a Subway before. Bread was very hard and old. I was not able to chew it. Overall my experience was very bad.

It is sad that you purchase a gift card for your kids to have lunch who is a diabetic. The last two I have purchased do not work. Ended up paying cash. Not the intended purpose of sending out a gift card. Very very disappointed. I will never purchase a Subway Gift card again.

I ordered a number 6 at the Santa Maria Ca location at 1419 S Broadway St.. The sandwich was made to perfection. The employees were very professional and even though it was busy provided excellent customer service.

We decided on sandwiches and normally we don't complain. It is usually good, however we spent 70 on 7 sandwiches, 2 of which were kids'. We had sat in the drive through and waited for over an hour. Got home and 4 of the sandwiches had cold meatballs that were still frozen. The other one had no vegies or meat on it. There was no one in the store or parking lot when we got there the first time. The second time we waited another hour for our sandwiches get get finished and only got four out of 5 back. I don't know what happened to the store at 444 n Main street but that is twice in 6 months that this situation has happened. I will not be going back to that store. The customer service and food has gone downhill.

I ordered a BLT sub, from the store in Evansville on 1st Ave. The bread was stale, there was very little veggies on my sub. The sub was very dry and tasted like cardboard too. I don't know if the person making my sub was having a bad day or what. If you can't do your job the right way, maybe working at Subway just isn't for you.

I have liked Subway for many years but the last 2 subs I bought from different stores so I know it's not just the one store was the worst subs I have ever gotten from any Subway. I got the turkey sub both times and there was 2 slices of turkey on the sub that is 1 slice on each side of the footlong sub. I couldn't even tell there was any meat on the sub. If this is what Subway is doing now I will not be buying any more Subway subs. Definitely not worth the outrageous price you have to pay for them.

Between games, we like to have light food. However this time Subway was giving way too little. I ordered a Turkey Bacon and Avocado Wrap for $10.98 before tax. I was surprised to see the female maker used two slides of turkey and one slide of bacon so I took a picture of it. The male maker saw it and probably noticed How little of the meat, he asked the lady to make a new one although I told them no need to make a new one, just make it as the company required. The one made one had three or four slides of turkey and one bacon slide with very very thin layer of avocado. I don't know if it is a reflation of the inflation or Subway's quality control issue.

Well I didn’t want mayo and they put mayo on my sub. I was excited about the vinaigrette so I was a little bummed. Overall the sub was good. Customer service was great, quick and easy service. Just needed to share.

Title: Extremely Disappointing Experience at Subway

Went to use a coupon at a Subway off TN 14 in Millington, TN, and was told they don't accept subway coupons. Ridiculous!!! The battle between corporate and franchises leaves customers caught in the middle. Awful business model!!!

So I’ve been on a diet and cut out bread. Normally on my lunch break, if I didn’t pack a lunch, I’d go to Pita Pit and get a quinoa bowl, which never disappoints. Unfortunately my go-to lunch spot permanently closed, so I decided to try a “no bready bowl” (it’s just a salad but more expensive for some reason). I got 1.5x rotisserie chicken, peppers, lettuce, onion, olives, cucumbers, and then oil, vinegar, salt and pepper. The meat was a similar texture as canned tuna in water. The vegetables were fine. I had to force myself to eat half of it before discarding the rest. Seriously this was the most disgusting thing I’ve ever spent money on.

I understand that inflation has caused a lot of havoc with restaurants. However, paying more and getting less is becoming a common theme. When your sandwich barely has any meat on it…time to re-evaluate where I am spending my money for food (or lack there of).

I am contacting Subway because I did an order with the subway located at 2436 West 10th Street Roanoke Rapids NC 27870. Paid for my order through the app and received the confirmation number and reward points. I drove all the way to the store to get there and have a subway employee ** tell me that they did not get my order and because my order didn’t come through on subway's machines, they cannot make my wrap. After complaining she called her manager, **, who told her that they can’t make the order unless my order comes through on their machine, one of her coworkers told her they have been having problems with app orders coming through all day.

This is not an American owned business and they refuse to accept Subway sandwich coupons that you receive in your weekly mail fliers. This review applies to the Citrus Heights, CA stores & may apply to other nearby locations.

I'm truly about as long-suffering and patient as they come. I really am. But the Subway I visited this afternoon was difficult to take. For the most part they seemed okay and considerate when I started out with my order. Within a couple minutes they definitely seemed irritated and almost disgusted in coping with my disability. It was hugely embarrassing for me. They either hated their jobs or hated me lol. When I thanked them as I was leaving neither of the servers would even look at me. They turned away and ignored me. Oh well. Too bad it has to be this way. I would never....in my own life....wish them any ill will.

Why do they insist on hiding behind a shield! Before they had a big sticker so you couldn’t see the meat and cheese now it’s a big cover, I like to see what I am getting and how clean the area is! Unreal. It’s not just me, I hear others talking about being able to see what they are getting

Customer service was horrible. My sister and I were disrespected. I was using a coupon not sure if their attitude had anything to do with their disrespect. I will not be returning to that location and the sandwiches were not tasty. The girl that was also cashiering did not give me a receipt.

Ordered online, paid for order, to be ready at 5:20 got to your store on 2017 Memorial Dr in Waycross at 5:31 - order had not been started yet. Then was told no steak cheese or style of bread AVAIL.. Asked for a refund and the owner whom they got on the phone, number was not posted out front as is most cases with subway. Owner would not offer a refund DUE TO ORDER BEING ONLINE. And told me I was telling lies about not having cheese, white American or other white cheesses, Owner was only on phone. Told me to walk out of her store and not be their customer, Manager (**) told me owner (** at **) that I needed to wait until they thawed out the meat that just arrived from the truck.

I visited a Subway near me. This store is attached to Walmart & has been there for 10 years or so. I ordered my usual 6-inch turkey sandwich. I asked for a cup of water and I was told "we are out of water cups". She then offered a beverage cup, for which I would have to pay the beverage price. Nope, no drink or chips. I had checked the price up on the wall before ordering and it was the expected $6.79. As I was eating this sandwich, I noticed the receipt with a charge of $6.99 for the sandwich! I looked on the receipt for an online address to review this transaction and there was no web address or phone to review. This place appears to be greatly lacking in management and overcharging for their product. The sandwich maker was not friendly or caring of doing her job. She likely didn't want to be there. Sad.

Order was unfulfilled, process to get my food back is made impossible, possible scam or just really bad delivery driver, no one is being held accountable, a total loss. They took my money. Don't let them take yours, don't order delivery from them...

Wished I could give 0 stars. 4149 Lindell Blvd, St. Louis, MO 63108. I placed an online order with your business at the above location on 08/20/2024. My bank account was charged $26.72 for an order that was never delivered. Contacted the location the order was to be delivered from. Spoke with a very unfriendly, rude manager by the name of Shannon. She informed me I needed to contact Door Dash. I placed the order with Subway, Subway charged my bank account $26.72 not Door Dash. I was told I'd be issued a refund of the stolen funds on 08/20/2024. As of 08/25/2024 the stolen funds has not been returned.

Used app, ordered sandwich, got home, sandwich was not even close to what I ordered. Was told I could bring back. 20 mile trip cost as much as another sandwich. Can't call Subway customer support. Filled out form. Error for wrong store number. It's the only number for store on receipt. Called store, and was told it was made by the order. WRONG.

On August 10, we went to pick up sandwiches at our local Subway store. Our favorite is the meatball sub with extra meatballs to share. Then I noticed a sign that the meatballs are now beef and pork! I am allergic to pork so no more meatball sub (one of my favorites) for me! I ordered the “new chicken salad”. I asked for spinach and tomato. They do not offer Spinach. The chicken salad was dried chicken meat with little or no mayo and had a weird taste. My husband did. It like the meatballs either. So - why change good products for bad. All beef meatballs were great and the old chicken salad with cranberries and mayo was some of the best. We probably will not return.

Ordered through app at Subway sandwich located at 5194 Commons Drive, Rocklin, CA. My friends/family received their orders fine. My order the lady at the counter was not aware of, I showed her my emailed receipt… Instead of trying to figure out the issue, she stated that no order was received. My credit card got charged. We were on a road trip, I went without food for about 3 more hours into my drive. I don’t know if this is limited to this location, or a company wide issue. I checked later in my app and it states that I picked up this order.. Well I didn’t! Going to have to challenge the charge on my credit card. And good luck trying to call the Subway headquarters folks!!

Me and my two sons went to Subway on July 16 2024 in Prince Albert Saskatchewan up on 32 Street West Subway. They don’t change their gloves after they deal with a customer money. They go straight to handling the Subway lettuces, cheese, meat and then go ring up another customer at the cashier with the same gloves on and go back to handling the condiments, food, etc. Not changing their gloves throughout the day and they're getting very cheap with the lettuce, spinach, pickles, etc. Putting down the bare minimum for my Sub and over charging me.

I used to love Subway but substituting rotisserie chicken for a chicken breast is definitely disgusting. Worst sub I've ever had. I won't go back.. Service was great but the food wasn't. I miss the green olive as well.

The PRO - I always love the veggie sub with everything on it. I can't make one at home with all the ingredients for less. There usually is an online coupon or deal that brings the price down quite a bit. The people are friendly and helpful and never had an issue with freshness and quality. Windsor, Ontario. I would give 5 stars but the following is so frustrating. THE CON - the website is terrible, the layout is fine. I sometimes can't sign in or even get to the payment process page. I have ordered else where when their website is acting up. It's sometimes 30% not working to where I can sign in, order and pay. It's 2024. There is no excuse that the website doesn't work properly.

My wife and I visited this Subway on numerous occasions, my first question is do you all drug test, because just about everyone in there is high on something, they are rude, mean, unprofessional, and unwelcoming. They don’t look clean or sanitary. The past few times we’ve been there has been this ** guy has been very welcoming, pleasant, and he doesn’t rush with our food. As a matter of fact, he convinced me to buy a dozen of chocolate chip cookies. He’s your best employee. Myself, my wife, and my friends and family will only visit there when the ** guy is working, if he isn’t we will gladly take our business to the Subway in Dade City.

As far as fast food is concerned I would already rate Subway as mediocre, an even 3. New advertising includes calling their customers turkeys. Whoever the genius that started that campaign has lost one customer in me. Deleting the subway's app.

We HATE the new Subway wraps!! It's a really dumb idea to call something a "wrap" and have the ends hanging wide open. The entire point behind a wrap is to be able to eat in hand without the contents spilling out the ends. At least, give your customers a choice.... We will NEVER purchase another subway "wrap" unless Subway gets a clue and returns to the good old tortilla bread.

Sandwich maker had the personality of the tuna sandwich I had. Maybe that why the amount of tuna on my sandwich looked like it was put on with a paintbrush. Nowhere near the amount of tuna they used to put on. Very disappointed. Harrisburg NC

The employee was sweating and wiping his forehead then made my sandwich without changing gloves. Vegetables were warm. Cookies under cooked. Nobody spoke English. Worst Subway experience ever. Air-conditioning was off.

Tonight was a great reminder of why I will never go back to Subway... $18.78 for a footling, chips, and a drink! You're not a nice sit down restaurant... You're also definitely not worth more than $15.

I ordered a plain turkey sub with mayo, tomato and cheese. The sandwich had a tuna fish taste to it because I'm sure they use the same knife that they use in a tuna fish to spread the Mayo on the bread. Very disappointing. So I guess that's why I'll continue with Jersey Mike's much higher quality or and Jimmy John's too.

I visited this restaurant twice on this day. Once at 1:30 pm and again at 7:40 pm and ordered the same thing as I do four times or more a week: 6 in. Tuna, chips and two cookies. At the 1:30 pm visit, I was charged $9.17; and at the 7:40 pm visit I was charged $9,28! This has happened before, but what is the reason you are not consistent in your pricing? I go to this restaurant a lot, and rarely complain, but I sent a remark in on 4/8/24 concerning the skimping on the meats, a known problem at this restaurant. The restaurant now covers the meats and cheeses, so we cannot always see the served putting those items on the sandwiches, but when I stood on my toes and looked over the barrier, I saw he was putting a scoop and a half on the sandwich which is less than advertised, I said "couldn't you put a bit more on that"?

Tried the deal on footlongs so took opportunity to try the 4 new flavors and in the years of enjoying subs these 4 ended in the garbage. Not 1 person finished or enjoyed them. Not sure if St. Anne's location made them wrong or if they are just a huge disappointment. We all had irritated stomachs so very happy we didn't Finish them. Again not certain if it's just the st anne's location but as a customer not impressed. Again rare that all 4 had issues.

I am sitting in the parking lot at 1558 Union Subway very disappointed. Upon first arrival, the EMPLOYEE has on an oversized purple BONNET ON HER HEAD! Who manages this location? This is TOTALLY UNPROFESSIONAL AND CLASSLESS! Before I could even tell her nevermind, she informs me they are taking cash only, the credit card machine down. Ok, that's fine, things happen, but her appearance was UNACCEPTABLE! I don't think I should come to get lunch and you look like you've just got out the bed.

Your app SUCKS!!! It does not work with various restaurants I have tried. Your coupons are a scam because the restaurants say they can take them or their system doesn't work with them. Subway has become total crap and waste of time. Will not ever try again.

DO NOT WASTE YOUR TIME TRYING TO CONTACT SUBWAY CUSTOMER SERVICE. Not only can you not talk to a live person they will not respond to emails either. I was charged 3 different prices at a single SUBWAY on 3 consecutive visits when I ordered the SAME items even though they labeled the items differently. I have receipts for 2 of the 3 visits. I've emailed SUBWAY 3 times beginning on 1/19/24 and not even received a single response. I emailed the District Manager. He he didn't respond either.

I received a sheet of discount coupons for Subway in the mail. The coupons were supposed to be valid until 4/11/2024. I clipped out a coupon for 2 footlong subs for #12.99. I went to the Subway in Kemah Texas and ordered 2 footlongs. I showed them the coupon when I ordered. They prepared my order and when they rang it up on the register it would not accept the coupon. My 2 footlongs for $12.99 cost me $20.87. I will never ever do business with Subway again.

I love Subway's food and freshness. My concern lies with the owners. Why would you put an option to tip your sandwich artist? I do tip but I feel like you should be paying your sandwich artist enough where they don’t have tip option. I tip because I know you don’t pay enough and now you are trying to normalize it by adding it into the app itself. I would be embarrassed if I was an owner. Also, your prices are reasonable as long as you run the buy one get one free foot-long frequently as you have been.

I purchased a Subway 6" turkey at the Subway on 735 Markland St in Markham, ON. The normal price is 7.69, as I get this subway sub all the time. Two older men served me; they seemed to be the owners. They ring up 8.99 for the sub with 10 cent bag fee. The place was busy, so I didn't want to make a scene, so I paid. I then filled out two complaints on Subway's website, and no one has responded or offered my overcharge back. They completely ignored me. I know these men overcharged me on purpose because they were not new employees. Shame on you. Prices are high enough, and I chose to spend my money at your establishment. Never again.

First time having Subway, and it was phenomenal. Best sandwich ever, "The monster". The staff was nice and welcoming. Very good place to eat at, I would choose it over a lot of other places. I really recommend a lot of people to go try it out if you haven't already.

The employees are always smiling, demonstrating a positive attitude. They offer quick and knowledgeable service. I have observed them going the extra mile to satisfy their customers' expectations. The Manager Ram is outstanding. I even met the owner who is a caring man of great integrity. I highly recommend Subway as a healthier type of meal choice. I recommend this particular Subway because of their memorable service.

Although I love Subway itself the online experience on several occasions has driven me to a different store. Primarily because the site is always very, very slow to respond and that is assuming that it does. I feel like they are waving a carrot in front of me that I can never get because of the very good special offers only for online ordering only that you can't always get because the site won't work properly.

Lexington, SC: I placed an order thru the app. I was about 10 minutes early. All 3 of the employees were rude and said, "Nothing we can do for you, you'll just have to wait." I told them to cancel it because I didn't have time to wait, showed them the order on my app, and they refused to even make it early. I went right over to Publix and got an even better sub. This is why I don't bother with Subway, and definitely never will again.

All the veggies were watered logged & frozen. Turkey so thin. Size 2 was jealous. Improve the quality & quantity of the food. Not ads & your pockets. Invest in your product & the rest will come. Simple.

I order 5 sandwiches. The ordering experience is horrible. You don’t have the options of selections as you do in the store. I ordered five sandwiches. One was not complete with a Philly cheese sandwich or anything on. It was just a steak. The other side cheese steak I had ordered extra cheese, which I was charged for. I ordered jalapeño peppers, which was extra. I did not receive those. All the sandwiches all five sandwiches for the thinnest sandwiches I have ever seen at a Subway location and I visit there often. Should be here any minute. So the online service I will not be using again. When I go back, I will be using the in person, ordering to sure that my sandwich is made as requested.

I've bought subs on Jewell for 10 years and watched them make it and they were okay. Now there's a big metal plate hiding the food. Currently the sandwiches are lacking the meat and cheese they once had. Last time there was no cheese! I'm done with Subway!

Never received my avocado that I paid for on 2 foot long subs. I never received a response from head office. Years ago the food clerk called me a bloody customer. It's impossible to contact head office and get a reply.

I ordered my food and quickly noticed it tasted fishy. I don't eat seafood and didn't order any. Initially, upon inspection, I didn't find the reason for the fishy taste. I chalked it up to the girl not changing her gloves. But the taste continued even on my 3rd bite and was making me feel sick. I found the moldy cucumbers and went discreetly to a server. She apologized for it and immediately went to the cucumber bin to check them. She found many pieces which contained mold and was tossing them in the trash bin as she found them. I just patiently waited with the salad still in my hands. She noticed and asked me if I needed something. I said, "Yes, please." She said she could throw the salad away for me. I thanked her. Thinking she would make me a new one I stood waiting.

Ordered a salad along with a few others in the office. 2 out of the 3 of us, the order was wrong. All of us felt as though there was NO lettuce on the salad. The bowl was 1/2 full! Again asked for the dressing to be on the side, as I ordered 2 and wanted to mix them but the entire salad was doused in both dressings. Why is there a place for "directions" or comments if no one reads them. This is the last time we're getting salads from here. For what it's worth, what I did have for salad tasted great, but it could have fed my grandchild as a side salad.

I've had worse customer service experiences, but it's been a very long time. During the process of checking out my 3 foot longs they cancelled and let another customer go in front of me without explanation. Corporate will not address my complaint as I have filled out their online form several times already. Guessing that Subway really doesn't care about customer service anymore.

Springfield Co, I was ignored & laughed at. I knew the employee & MGMT did nothing. This happened in August 2023. I love the food but the rudeness isn't worth it. Mgmt needs improvement. Very poor customer service skills.

Seems like Subway subs get skinnier and skinnier each visit, and the price increases constantly. Meatballs get smaller and the local Subway is very stingy with condiments. Most local subways do not accept any coupons.

We have dined twice during last two weeks at Subways located at 7523 Linton Hall, Gainesville VA, my family including my grandkids were greatly impressed by the cleanliness, spotlessness & both the exquisite cuisine and the impeccable service offered to us by ** & **. ** prepared a variety of Subway sandwiches for my family. The attentive and knowledgeable ** & her support staff ensured that our sandwiches were perfectly matched to our orders. We can’t recommend this location of Subway enough for a fantastic dining experience. Thank you ** & Juana & thank you Subway’s franchisor & franchisee for providing a great location for our repeat wonderful dining experience.

Subway sends out coupons. None of their stores take it. Awfully far away from me to drive to be told, "No we don’t." I want a explanation on why they don’t accept but send them out. Is this a joke? They have all these people rich make them money. What about the customer?

I ordered the Italian BMT Meats sub, I don’t like vegetables so I only asked to add mayo. They put one Slice of cheese, one slice of pepperoni and one slice of Black Forest ham, also The presentation of the sub was extremely poor, it’s clear that whoever put it together rather be home than working. I also ordered a tuna sub for my husband the tuna was barely seen it was more like a vegetable sub. I am extremely disappointed.

I have always enjoyed the food I got at Subway but Customer Service on their website has disappeared. They used to have a phone line for problems but now the only option is an online form which, when submitted, will result in an automatic form acknowledgment of receipt and then nothing. Ever. My problem started when I tried to take advantage of an email offer (BOGO) which was only valid if I placed my order online. I found a participating location, selected my food and tried to place my order. I immediately got a message that there was a problem with my credit card. I tried again...Same result.

It wasn't good at all. Someone should sell grandma's meatball recipe to Subway. Meatballs need flavor, the sauce, add ingredients just don't cover the lack of meatball flavor. What's it take to throw some spices in the balls.

I’m baffled as to why a turkey wrap is $13 and some change. It’s far less food than a half a sub as well as less than a full 12 inch. If I knew I would waste money on a joke of a wrap I would have gone to an actual sit-down restaurant, ordered a sandwich with a side. And they wouldn’t have tried to ruin it with cheese or try to kill me with undercooked bacon. If you can hold it in one hand and close your hand around it with space to spare then they may want to rethink prices as well as adding more meat inside. Since it’s all gone after 2-3 bites and you're left with the bread and veggies pushed to the ends.

Food is decent. And when actually visiting the store, folks are nice and service good. My issue is with their online ordering system, app and customer support. Ordering via their website is ridiculous. I've tried Firefox, Edge and Chrome, all with the same issues.

Subway subs are disgusting. They’re all the same. Watched the person making the subs collect money at the cash register never change his gloves and then just continued making sandwiches. So everything was contaminated between the bread, cheese, the meat, all the vegetables. It’s a dirty place. Any restaurant that as the same person that’s working the cash register and preparing and making the food AK subway sandwiches. It’s just disgusting. Watch that happen and would never eat at a sandwich shop again. That cross contaminated by having their cash register and your food making right next to each other and they have the same people rotating the money and making the food and it’s all disgusting and dirty.

The phone numbers on back of the card provides consumers with only a website. The website denies consumer access to portal. The protocol to register a subway gift card is moot. How many gift cards do not get redeemed due to this faux process? Who is/are the beneficiary/s of these so-called unclaimed gifts? I followed all the directions to activate my Subway gift card including the chat, which ended when they tried to charge me $1 for technical help. Really, technical help to register a gift card? Unbelievable!

We've come a LONG WAY from the $5 footlong, haven't we? I'm expected to pay $15 for a sandwich that I was paying $5 for? It was barely worth the $5! It's mostly bread! Gotta pay all those celebrities somehow, I guess. I doubt I'll ever spend another dollar there!

I ordered online for the first time, it was a mistake. The instructions on my receipt were clear. #15 Titan Turkey sub 6" Toasted with more mayo salt pepper. The sandwich was dry. No salt, no pepper, not toasted and no mayo. I will not be going back to the Subway on Chicago Ave in Riverside.

I've been there in the past and I was always satisfied, but I think there's new and younger people! This will be my second time going there and not being satisfied with the recent Sandwiches we have purchased! The meat looks like it has been sitting out under a warm light. Everyone know how fresh Cold Cuts supposed to look and this not it! I called and spoke to the store manager but as usual they trying to explain that it was just taken out. I don't think so! So anyway, I'm done buying from that Subway in MS on Hwy 90! So please let them know you don't want the top slices. I didn't go today but ordered it through a friend and the first time that happened the little lady that served us a while back had no problem to give us the next slices under the dried out ones. She saw the difference too!

I've used Subway's catering services for various events, and they have always delivered. The sandwiches are subwayliveiq.info prepared and presented beautifully, and the platters are well-organized. The convenience of their catering options makes hosting events much easier.

Subway: 3131 Custer Rd Plano, TX, 75075 Employee: **. I go to the location of 3131 Custer Rd often because the Subway located at 230 W Parker Rd, Suite 180A, Plano, TX 75075 near my home the owner and management mistreats the employees in the presence of customers so, I refuse to support this business. ** is absolutely amazing he is kind, polite, efficient, and professional each time I visit the location customer service is inviting and wonderful. The store is always clean, and the food is always fresh! Thank you everyone who works at this location for being awesome!

The worker there at Subway was very neat organized, attentive, friendly, made my sandwich with care and had very much integrity. I will definitely be coming back to the store again. And to add to this upon entering into the store, I was greeted in with a friendly smile, which made me feel very comfortable.

Very unsettling. Ordered a buy one get one, the order went through and charging for two. Immediately tried calling store for assistance while driving through town, rang (according to cell 2 minutes) and hung up, more than 4 times. Upon arrival, there were no physical customers, one completed order on shelf for pick up, my sandwich was under construction, one bagged order on the rack for pick up, no one else in the shop. I asked If they have a phone, I was told yes, do I need to use a phone? I told her what happened that I was charged double instead of bogo, had tried calling numerous times and was disconnected. She said, "no phone rang here, did you call this store, did you call Altoona.".. Each time I responded I called here, on my cell, **...she proceeded to aggressively deny any call being disconnected at THIS store saying, "I would NEVER hang up on someone, no one hung up on a call here."

Was cursed out by an employee after I was delivered the wrong order. I was NOT rude to her whatsoever, I asked what to do. She hung up on me the first time. I called back and she went into a rant that I did not place an order from that store. I asked how if they brought the wrong order. She proceeded to tell me to contact DoorDash. I did that, DoorDash did not have an order. I called Subway back and this employee, when I asked what to do now since neither had my order but I receive the wrong order and had been charged. She proceeded to curse me out, calling me everything except my name and hung up on me again. I contacted that Subway store and the manager/store owner hung up on me. Contacted Subway via email, website, and social media SEVEN TIMES each with no response from any of them.

I ordered Subway through their website. They had the delivery address wrong (they actually had it delivered to another Subway restaurant). The first time I called, they said it was not their problem and they hung up on me. The second time I called I was told that Door Dash is the one delivering and there is nothing they can do (I ordered from the Subway website though). I contacted Door Dash and was told they can't refund my money since the payment was made to Subway on their website but they were going to contact subway and issue them a refund and put in a referral. They gave me the referral ID to contact subway. I contacted their headquarters twice and they never got back to me. Instead they literally stole my money.

She was just a representative of Subway and had great customer service as I said very detailed and helpful. I would recommend anyone that patronizes this store to hopefully get served by her. I know your experience will be great

Dear Subway Management. I am writing to express my and frustration with the behaviour of your employees at Mebane on 5/12/2022. My mother and I visited your establishment and were met with incredibly rude and unprofessional behavior from your staff, which made us feel uncomfortable and unwelcome. The first sign of trouble was when we placed our order and the employees seemed to be in a hurry and not interested in listening to our requests. They didn't seem to care about our preferences and even made disparaging comments about our food choices. It was clear that they had no interest in providing us with quality service or even basic courtesy.

I wanted a fresh sub and Jersey Mike's was closed so I figured to give Sub Way another shot since the last time I went it was a nightmare, well bad decision. When I walked in the line was out the door and there was only one employee working. Can't believe I pushed myself to stay in the line because 30 mins went by in the line. Finally I ordered and the employee seemed like he was sleepwalking or something. I ordered a steak Philly and OMG he put ranch on it like an idiot. I said, "What are you doing?" And he did not respond, so at this point I was just gonna eat my chips for lunch. But he ended up dropping the sub so he said, "You want a new one." And I said the same thing but no ranch. And this time he forgot the cheese so I didn't say anything about it and left with no sauce and just a coke, and a cookie. This was very pathetic and it was like he wasn't even trying.

Great Subway! Always friendly, nice, clean, and great customer service! Amara the worker is amazing and always make sure everything is exactly what I want with a smile. I go here 4-5 times a week just because how amazing the service is! Highly recommend.

I received coupons in a mailer and decided to try new menu at Subway. However when I went to the Subway they would not accept the coupons. Why bother sending me coupons to try your menu products and he denied use of the coupons. Sounds to me like a company that is not run correctly. Maybe put more time into customer service. Since the customer is what keeps you in business.

Subway still has yet to fix the hacking issue with their app. I was charged for 5 meals yesterday and had to lock my credit card. Subway app does not allow you to cancel orders, even fraudulent ones. Subway asked me to email customer care, and they've yet to follow-up or refund the money. This app should allow you to cancel orders. The account was clearly hacked, subway needs to refund me my money.

DO NOT ORDER! THEY WILL STEAL YOUR $$$ & NOT GIVE YOU FOOD. This is twice now. My stupidity for thinking the first time was a fluke. I ordered online without issue. The money was taken out of my bank. I get there and they don't have the order they say. I show them on the app where I placed the order and that it was pending. They didn't care. Actual words were 'NOT MY PROBLEM'. Went to my account to show them the store number listed with the transaction. Just to find that they had taken the $$$ out twice. Still, not there problem. They told me to cancel it on the app. There is no place to do so.

I receive a LOT of emails from Subway with coupon codes to use in the app. I have the app, but every time I try to place an order the restaurant near me isn't taking that code. There is no way to see what codes/deals my local restaurant accepts. So I just end up not ordering anything.

I had a bad experience at this Subway. Completely messed up our orders. Put ranch and mayo on my daughter's sandwich who is allergic to dairy! Anyways I got a message on Facebook from someone named HCR HCR. They stated "Maybe learn how to order a ** sandwich or uh go into the store you lazy ** then you won't have any issues if you don't know that the app automatically puts a set of veggies on each sandwich unless you specifically say what you want on it or off it then you don't need to be using it **. ** you and don't come again!" This is so absolutely unprofessional. I cannot believe she went and found my personal Facebook to belittle and degrade me! Shame on you!

Asked for the 10% seniors discount when making a purchase. I was told, "we don't do that". I said, "Really? I have read multiple places that Subway offers a 10% discount to seniors 60+". Again the reply was "nope". So I paid the full price and left. Contacted Subway Canada for clarification through their website. That was 9 months ago. Have not gotten any reply from them.

App does not work. Customer service non-existent. Extremely rude, gossipy staff. They have my money loaded on an app that does not work in the stores and I am unable to use it. Each time I go to a Subway store I leave extremely upset. I either cannot pay for the sandwich because of the app or the staff have verbally spit all over my transaction. I tried calling their corporate office and the women who answered was no better. Extremely rude implying the app didn't work because of me. Unhelpful and resistant. Their new sandwich menu isn't that great...more like an excuse to charge more. All in all, Subway which used to be an affordable and favorite restaurant, has now become a huge disappointment.

The Subway service has changed for the worse over the last 15yrs. No one is taking complaints over the phone anymore. Why are restaurant chains refusing to take manufacturer coupons? It would be great if someone from corporate would actually look into these claims.

Customer service and food preparation. Horrible customer service from both management and staff. Missing items from my order with no resolution. I ordered to be delivered and the entire order was messed up as well as missing items. I called; however, the manager and his manager were extremely rude and did not replace or refund my order.

I will preface my poor review by saying I have eaten thousands of Subway sandwiches throughout my life and have never had issues until covid. I don't know what changed, but the quality is so poor now. Of the 4 times I've tried to go to Subway this year, 3 trips have been a waste of time and money...all 3 different stores too. I went for lunch one day...and as they're building my sub, I say..."looks good, just a shot of mayo down the middle, not too much lol". I didn't watch this step as they distracted me for payment...but when I got home, there was literally a cup of mayo on it. So gross!. The second time I had slimy spinach and green chewy tomatoes. I guess only one of your "sandwich artists" can seem content serving that...hardly eating fresh. Threw that away too after a bite.

Have all Subway restaurants got stingy or just National Highway in Thomasville NC. I ordered a foot long, hardly any lettuce and the guy actually counted out 4 pieces of green pepper and 4 pieces of onion. Seriously!! When I questioned he said that was all he was allowed to put on. Since when. Used to be you could hardly get your mouth around their sandwich for all the fillings. Now they’re counting how many pieces to give you. What a disgrace. It will be Jersey Mike’s for me from now on, they might cost a little more but they’re not stingy and they certainly don’t count out their fillings. I really want to complain to corporate office but can’t find where to do that so if anyone knows I’d appreciate it.

When I was younger I used to be a fan of the Subway restaurant chain, but now as an adult my opinion has drastically changed. When I go to subway I feel like they’re the customer, and I am the merchant. They’re always telling me what I can and cannot put on my sandwiches, and always refuse to substitute meats. For example, the club.. it comes with Turkey, roast beef and ham. I don’t like ham, so I try to sub it for pepperoni and the answer is always no! Why not!? It’s just one meat for the other, what’s the big deal?? If they do, they charge an outrageous mark-up. Coupons are next. I’ve received coupons in the mail and went to a subway near my home and they had a sign not accepting them. I understand some franchises do and some don’t, but the overall chain seems to conduct business the same. No thank you! Subway's just isn’t for me but to each their own.

I continue to get the worst service at Subway Restaurant in Rockwall, Tx off Goliad Rd. Restaurant is always out of fresh veggie, meat, cheese & salad dressing etc. People waiting on me have the I don't care attitude. I have pass on reviewing hoping things would improve. Not the case. Sorry service continue to get worst!! I have waited to give restaurant review but today was the last straw. They were out of regular cheese so they just added shredded cheese to sandwich, requested ham. Got turkey. Only wanted lettuce & bell peppers. Got the above with purple onion, tomatoes, requested vinegar. Got oil.

I was hungry and went online to order a sandwich from Subway. I selected the store, I took advantage of a BOGO (buy 1 and get 1 at 1/2 price.) I am disabled so I chose the "deliver curbside" option. I then paid for the order and left to go pick it up. When I arrived I discovered that the Subway was located within a mall and was very glad I asked for curbside pickup. I called the store as instructed and spoke with a man that had a very very hard time speaking clear English but I was able to make out that he was unable to bring my order out to me. I told him about the website and that I was just maybe 50 feet from his store. He told me, the best I could understand him, that he wasn't going to bring it out. I told him that he should just go ahead and cancel the order then and he said he would.

So 3rd time stale bread experience. Once Fountain store, once 8th St and now S. Nevada all Colorado Springs. I will not be back. Nothing like taking a bite and hard, yucky bread especially when I put soft bread please in special instructions. I will eat Jersey Mike’s. More expensive but bread has always been soft and fresh. They treat customers like they actually want them also. Subway has plummeted in customer service since Covid like some other places.

When I returned in about 10 minutes, he started literally screaming at me without provocation, saying he 'threw' away my sandwiches because he thought I was gone. I politely asked him to cancel my order and relax - but he kept screaming. Bizarre.... I just left without my order after wasting 30 minutes for a pickup.

Subway's ingredient quality as well as the cake they pass off as bread in the US have decreased so much in the past years. Couple this with their recent price increases, I am unlikely to return. I gave 2 stars because the service at the location I visited was good and it was fairly easy to find a coupon that made my regular $10.99 footlong only $5.99. If not for the coupon, I would not have eaten Subway. $13 after taxes is too much to spend on a fast lunch.

I order on the Subway app. It took the money out of my account and said the order did not go through. The store refused the order.I am out my last 26 dollar and no food to eat. The server called the manager and he refused to do anything. I go there at least there At least three times a month. From now on I will go to Mr. Sub. I am disabled and mr sub is farther. I do not drive and must walk. This is the worst customer service I have ever had anywhere.

So, after about 10 minutes of standing in front of the counter... waiting for the gentleman to stop sweeping the floors! I ordered a foot-long tuna with just lettuce. When I got home the sub had very, very little tuna and a ton of lettuce! Here's a tip... this Subway is owned and operated by the owners, they work there themselves. Why, because they are stingy trying to save money and make more profit! The owner made me a sub with hardly any main ingredient (tuna) and mostly lettuce. The bread was smaller than normal. What they don't realize is this backfires because I will never go back! This Subway @ 3106-A Sweeten Creek Rd. Asheville, NC should be avoided. I was duped paying $9.00 + for this mostly bread and lettuce. Asheville, NC 28803

Placed online order. Veggie sub only allowed one cheese selection. Called store, requested all cheeses and they denied request. Told me I had to make another order. Asked to place that other order. Told me they were too busy to take order. I asked what their name was. They hung up. Had my daughter call back to make sure they cancelled my order because my app said that I picked it up. They said yes. Two to three days to see the money back. My daughter asked their name and their manager's name and they hung up on it a second time.

On Friday the 26th I called the store approximately 16 times to cancel an order that went to that store by mistake and I was in the Mount Dora store, the manager of the Mount Dora store told me that she could not deliver the order until I called to The Villages store and cancel the order. The manager also called the store and they didn't answer the phone either, so I was left without lunch because they didn't answer the phone.

Most locations that I visit do a great job at keeping food covered from flies and have fresh looking food that looks very appetizing to customers But, 75% of the locations that I have visited have dirt poor food handling skills. "Those gloves"! With their gloves on, I have seen them run their hands through their hair then make a sub or stick their hands in their pocket then go make a sub or handle cash from another customer then go make a sub or use their gloved hands to brush crumbs and bits of food off the counter then go make a sub, on and on, you get my point. I understand, we are human, we forget. What I don't understand is why most of them get upset if you ask them to change gloves before they make your sub. With such poor food handling skills, it makes you wonder, do they rinse out the spinach from the package before they put it out to serve?

They charged me almost 10$ for 1 footlong sandwich. They put very less stuff. I told them put more but still they put very less. No good. They fooled me and fooling people. They are fake. Scammer. Don't buy anything from them please.

Placed an order today via the app and it did not go through! My card was charged. I have completed a form to contact customer service (no response). Filing a complaint with BBB because if I try to file a dispute through my bank, they will have to reissue a new card! Deleting this app as soon as I am refunded.

Went to order online, was given a time frame and hit submit. Go to check on time frame of delivery and it is telling me to order again so I just figured it refreshed since the charge is on my bank account. Try to call the store to confirm and no one answered after about 4 or 5 calls. Call their customer service line and apparently it's all online now and you can't talk directly to a person. So I call again to get a general operator who says they can't access that even if it's through Subway's website and I have to call the store that isn't answering. She asks a few questions and it turns out my order most likely didn't go through even though they charged me and I have to actually call my bank to dispute because they are unable to refund me since the order technically didn't go through. Ridiculous

Subway store in Homosassa FL is the worst. Have only been there maybe twice. Went in with the coupons given through the mail. My husband had one & I had one, besides a coupon for a free cookie. The coupons do not say certain sandwiches are not honored was the first dishonesty, then they would not honor a free cookie because we already had a coupon. Nowhere does it state anything like that. Will not go back, they are not honest.

I receive SUBWAY restaurant coupons every once in a while. While I'm not a big fan of Subway I do enjoy a bargain. I went to 3 different Subways today and got 3 different answers when I tried to use a coupon for a footlong sub. The first one said "We do not accept coupons." The second said the same thing. Finally, the third accepts coupons and when I was paying for my Philly sub, they informed me that there is an additional charge for this sub because it takes more cheese to make. Why would the corporate office send out coupons when 2/3 of their stores DO NOT accept their own coupons and the third charges additional fees. I understand these stores are not company owned but for the small amount they discount the sub with a coupon it would make more sense just to accept them. I guess I'll try another sub shop in the future.

What is the use of offering coupons that are never accepted? These are unacceptable terms. The sandwiches have become less and less and quantity and quality over time. I would no longer recommend Subway if there are other options which there usually are.

Every time that I go to Subway fast food restaurant with only 100 bills they will not sell me sandwiches, even if I spend 60 dollars in their restaurants. Why do the government made 100 bills if subway will not accept 100 bills

You get the coupons sent to your home which is the reason you go to their establishment. I have 4 of them near me and none of them are accepting the coupon. Doesn't matter if you use the code on the coupon the square with the funny marks. The answer is still the same, well why not send out the coupons to begin with. I think it is false advertising, fraud. It is all to get you to go to the location. Then told that they do not honor the coupon. That you say well and make a purchase. All I can say is 1 of the tactics they are using are obscene, if you are losing customer service SUBWAY, maybe you should look at your practices. There are other places that offer even better sandwhiches, if you honored your word (coupon) then maybe your clientel would increase. I am so done. I will get the ingredient and make it at home. I can make a pretty mean tuna sandwhich myself.

I am getting QUITE FED UP with Subway! In my town of Escanaba Michigan, we have two Subway locations, and both of them now have signs up on their doors saying they are not accepting coupons. Yet I just got some in the mail last week and they don't expire until later in August. I found out about them not accepting coupons because earlier this week I went to one of the locations to get subs for my household for lunch and wanted to use the coupons I had just got in the mail. Only, when I got there and approached the door, I saw the note about the "not accepting coupons," so instead, I went to the Little Ceasers down the street and told them about how I wanted Subway but won't give them MY BUSINESS when they give us coupons that they won't even accept!!! UNREAL!!!...like, WHY SEND PEOPLE COUPONS IF YOU ARE NOT EVEN CREDIBLE OR ETHICAL ENOUGH TO TAKE THEM??!!

I was told by an employee at the Subway on Gilmore Rd in Red Bluff after ordering my food that they are NO longer accepting cash. Well they just lost 12 customers so far. I am sure they are about to lose many many more. Not everyone has credit cards.

The subway in Trussville & Centerpoint parkway are not taking coupons and the bread is very hard. This not good why send out coupons and take them. When you ask them. Say we just not, then my bread was not fresh at all.

Subway has went downhill. I went twice and they messed up my food both times. Once I went and ordered a steak sandwich online got to the restaurant picked it up got home opened my sandwich and it was some roasted chicken crap that I didn’t order. They offered me a coupon for a free sandwich which was nice considering they gave me the complete wrong sandwich. So I tried a Mexicalli sandwich, it was mega disgusting, I threw it away. The avocado was dark brown and tasted as if it went sour and the bacon they put on the sandwich was uncooked. I decided I didn’t want food poisoning so I got rid of it. Will not be going back to Subway any time soon if at all. I mean it is already bad enough they barely give you any meat or cheese, their sandwiches are all toppings but to give me rotten avocado and uncooked bacon is horrible.

The girl and boy were being very rude and touching up on each other while making my sandwich. Sounds fake right but believe me it was true. The boy was very rude and I believe that they should both be fired. Also the manager is disrespectful and needs to be put in his place.

They don't accept own coupons. Not polite and not nice service. I presented coupon valid and they didn't accept and did not sell for advertised price to my daughter. Not polite when I called. Hang up on me.

Numerous bad experiences but ordered delivery once again to use up gift card. 3 items missing and no answer to repeated phone attempts. Tried calling provided number a day later and still no answer. No way to recoup money!

I ordered a veggie patty footlong from Subway for my parents who are vegetarians. Instead got a footlong with veggie patty. On top of that when I called the store to tell them that they had made a mistake, they said “We can’t do anything about it”. I mean how unprofessional can the store management can be. Order number : **. Won't suggest anyone to buy food from Subway till they correct the unprofessional behavior in their stores.

The Subway locations in Forest is terrible. They are not only unsanitary where I have witnessed the owner pick his nose numerous times while handling food, but I have also experienced food poisoning several times there until I just decided to quit purchasing food from this location. The Indian owner knows nothing about professionalism and cleanliness. There’s just better options out there.

The Subway at this address 2740 Braselton Hwy. don’t waste your money at this place. They have poor service, dried out ingredients. The works have no regards for ** customer, was very rude to the point of questioning the genuineness of my money. The sandwich was completely done, but I ended up giving their food back to them, took my money back. I was served at a different subway with the same $10.00 bill with no questions asked. They are racist right to the face.

Don't spend money here please. It's better to make a sandwich homemade. That's why there is heb Wal-mart convenient stores so please just save your money and you will thank me 1 day and I'm always happy to help

Very upset when I look forward to purchasing my favorite turkey sub on Italian bread with the marinated sweet peppers and sweet onion dressing to find out the Italian bread recipe has changed and is now hard as a rock and they changed the dressing by adding teriyaki to it AND they have discontinued the marinated sweet peppers!!! WTH are they thinking?!?! If it's not broke don't fix it! Not everyone likes teriyaki and why on earth would you discontinue the best part of the sun from the sweet, crispy marinated flavoring of Peppers?? And do we all need to break out teeth on the hard bread now? I'm sorry but I will no longer be purchasing anymore subs from subway unless they bring the original items back! You lost a loyal customer for years now...Stop taking things away that folks love!

Subway appears to have a problem with their coupons. They send bunches out and then they are not accepted by stores. One reads about this all the time. My complaint is this: I have received a couple of email offers from Subway stating a buy-one get-one free from the ad or an app. When going to the order, I noted the price seemed high. I got out of the app and went to Subway the normal way and viewed the menu. Yup!!! They were offering me a "deal" but only if I used the elevated pricing on that offer. Isn't that fraud?? There is a Larry's Giant Sub close by. Their sandwiches are better than SUBWAY, and they are not out to continually try and screw their customers.

I went to the Subway on Pembroke Street in Pembroke Ontario, and got my usual footlong cold cut with double meat and bacon, and it was so thin hardly any meat on it. It looked like less than single meat was put on it, I didn't see them make it because I got distracted and was looking elsewhere, this restaurant usually is pretty good, but it was a kid that made it this time, I was thinking he was a trainee but no one was training him. I wish I would have watched him make it. I have pictures of the sandwich as well, and the receipt showing it was suppose to be double meat. I will never go back to that Subway again. I contacted the customer service and they wouldn't let me show the pictures, and I got a scripted email from them saying sorry, and nothing else. I checked the BBB and saw many complaints about different Subway restaurants, about people getting ripped off and very poor customer service.

Bread is not as good as it used to be. It seems less substantial and gets soggy long before the sandwich is finished. The meat and vegetables are still fresh but that makes little difference when the bread does not hold up.

I live in Peru, but the Subway here served me meatball sandwich that had dirt in it. You know it is dirt when it grinds on your teeth. I had to throw it way. I won't be going there anymore. Never again!!!

Congratulations to the genius that add teriyaki sauce to the onion sweet, he was smoking something, what a mess horrible!!!! For sure you trashed it. Must be. Return it to original flavor and recipe asap.

Subway has always been my healthy, fast, go to meal place. Subway is always busy when I visit, but usually the employees are quick and speedy about getting people in and out. I like that you can build your own sandwich if you want, places like Subs only give specific sandwich options. All of the ingredients are super fresh and I have never had a bad sandwich from Subway. But sometimes it takes a little long to get my order. Overall, Subway is still one of my all time favorite restaurants that I usually run to for lunch. I would say 100% of the time I get perfect, fast, and friendly service. The sandwich is always so good. :)

Quit patronizing Subway's 2 years ago when I placed an order on line and after payment confirmed their website 'failed' and even though I had receipt via email they would not give me my order or refund because they said the order never came through their system. I just placed my first order AFTER 2 years, and got down there and it wasn't ready because they were out of something on each of 3 items ordered. So no more chances for them.

I went to Subway the sales girl told me to order in app and get a discount. But when I ordered and paid the discount did not apply. And she says I don’t know and again I paid in store and try to cancel the order but I don’t get my money back yet from subway. Worst app and customer service from the corporate office. I hate subway.

I was eating salad there every day till no feta cheese and no dining in. I stood outside and ate my salad without feta. Disappointed with what they have for me. I'm on foot and have to eat standing up. Homeless and low life just help themselves to soda.

Went into my local Subway. Been a Subway customer for decades and staff often find regular customers a problem since a regular customer usually knows how things should be done. Ordered a Cold Cut Combo. Watched the sandwich prep and only two thin slices of one meat was put on the sandwich when there was other meat in the same pan used for cold cut combo prep. Where is the combo? I asked about the other meat since the sandwich was looking very anemic and would almost qualify as a vegetarian sandwich as it was. I was told "oh, we have changed and now all the meats are combined in one and that is the slice I put on your sandwich."

They messed the order up, wasn't even close to what was ordered. Very disappointed. I won't be going back. Wasn't the right meat, veggies or sauce, not even the right bread. What a ** up. If the employee isn't trained they should not be left alone.

I purchase a gift card for my granddaughter stocking. I paid cash, the card was not loaded properly by the staff and they have no way of checking video surveillance that far, so beware when buying a gift card at the subway on commercial in Vancouver. Now I have to purchase another card. That free 6 inch when you buy a gift card was the most expensive sub ever. Lesson learn. Keep your receipts.

They took away anything and everything that’s actually good. They sell Italian subs but no Italian dressing. They never have soup. Their times are never what they say they’re going to be. Subway has gone to straight **.

I have never understood why people eat Subway. Their meats have always been sub par by far. When consumers hear fresh ingredients, I believe they also assume the word natural comes with that. When you announce as they did a few yrs back that they were going to upgrade their quality of meats, it's as if they wanted praise for it making a big show of it and what not. Really though it's like you've been selling us garbage all these years. Who wants to eat your food anyways. Also after all this there was DNA testing done on multiple fast food chicken products and all of them came back with an 85% or above due to common loss adding preservatives and such, but subway was in the 40-60% range of chicken DNA with the rest being a soy additive. That's gross. That's the farthest thing from quality I could possibly think of.

This was my favorite Subway, I went so often the would start fixing my order when they saw my car. The people were AMAZING, considerate and friendly! But something has changed! New people, rude, eye rolling, not even close to friendly! The past 4 times I’ve gone they haven’t had something, like no onions, no pickles etc... Now there is a grocery store less than a mile away. I don’t think anyone there realizes you can go buy those things within walking distance of that store. Surely Subway would rather spend some cash than be out of something almost everyday! The girl said we’re only out of onions today everything else is on there.... very proud... seriously!?! This can’t be the way subway wants to have their Brand thought of. I called an order in one day. The girl told me she was too busy could I call back in 15 min. Called back but she needed 25 more min. I went elsewhere.

I have emailed Subway corporate several times in regards to tokens, I have been to their website and filled out missing tokens. Not once was I ever acknowledged or contacted in any way to resolve this situation. Very disappointed in the way Subway values their customers. I will certainly mirror that anytime I am looking for a place to eat for lunch or dinner.

I used the subway to purchase a sub and a few days later I had 9 charges on my account from a Subway store in a different state! I did not authorize the charges and I had to cancel my card and now wait for my bank to refund me over $200! I will never use the app again and I suggest that nobody else does either. This is very inconvenient for me and I will not ever go to subway again!

I used the Subway app on my phone to deliver Subway to my mom in a assisted living facility in Mobile, Alabama, I ordered a sandwich, cookies, chips, and a Sprite. I ordered it from Subway!!! Sprite and chips were not delivered. Called manager of store. Was told that the GM said it was Doordash responsibility to get drink and chips and was told to call them, have a nice day and hung up. She did this after I told her I ordered from them and they need to take care of it, I was told, "No"!!!!

On December 9, 2021 placed an online order for the store located at 6610 S Tucson Blvd. The order was 2 foot long sandwiches, 4 cookies, 1 bag of chips, 1 soda. Drove to the store to pick up the order through the drive thru and the employee saw me while she was putting a sweatshirt. She looked at me and then walked away. After a couple minutes pass I peeked through the window from my car and she was sitting down chitchatting with another employee. I honked the horn to catch their attention.

felt like I was at a feedlot or school lunch with the Subway employees slapping on the sloppy work. The manager was a witch. Easy to see her employees did not like working for her. She would not toast my flat bread for any second longer than normal. Then Subway ask for a tip? WTF! What other fast food asks for a tip?

The flat bread and the Italian bread after the pandemic are very hard and rubbery. The people who actually knew how to bake the breads right are gone, now the bread really sucks! The Subway way in Norman OK 311 12th Ave. SE is the worst. The flat bread had really hard pieces on the ends. Could damage a tooth if you are not careful.

I went to this restaurant thinking to have a nice dinner, I went inside to get help with my order that I have to do online. The order is complete with his help but other guy shows up Abheshek & turns my evening my experience with this restaurant upside down, this guy doesn’t care if he will lose customer. He pointed and yell at me and upset me more that I promise to share all my frustration about how bad he handle my experience. The toppings are not expensive that it matters to him than gaining my loyalty as a customer. So sad and bad that I and my family will never ever coming back.

I tried the Tuna Melt today. Yuck! It was not warm, the cheese was not melted, the bread tasted like microwave bread. It came thrown in a brown bag not wrapped up and it was generally nasty. Don't eat this.

I use to eat at Subway 4 times a week until I heard that a woman warned Subway on multiple occasions and warned subway of Child molester Jared who was their spokesman. Since I heard this I stopped eating Subway for life. It is unfortunate that all Subways are franchises but too bad. Corporate gets a cut and that is enough for me to quit eating Subway for life.

So, as I observe ** (owner) toast my sub, he freaking starts sneezes all over the place. He wasn't even wearing a mask. To make matters worse, he takes my sub out the toaster, sets down on the prep counter and began to ask me what toppings I'd want. I just looked at him like **! This owner didn't even excuse himself to go wash his hands, change his gloves or wipe down the equipment where he blow snot all over. And best believe I left that nasty ass sub on that counter and walked out the store. There was a woman (DoorDash/Grub Hub driver) sitting and waiting to pick up an order. She asked me, "Did he just sneezed?" I said, "He sure did and didn't go wash his hands." After a while, I called up Subway. I wanted to get the corporate office information to file a grievance. The owner tells the employee to say he was out. I asked her for the corporate information and she hung up on me. Subway Restaurant 3071 W Shaw Ave. Fresno CA 93711

I live in Tampa and work in St. Petersburg FL. I order from Subway every weekday for lunch. For the past month or so every order has not been correct for one reason or another, if they don't want you to be able to pick and choose more or less, then don't give the option and if they don't follow special instructions (asked to cut tomatoes in half) then don't have the Special Instructions. That is a no-brainer!! So I sent a complaint email.

WAS a regular customer at Subway. The new italian bread is like chewing on cardboard. Bring back the old bread, keep other option for those that like eating cardboard. This bread is like the "new coke". Really a bad move.

Higher prices now, are scared to put beef on the sub. I will be trying other sub shops that serve more meat. I am truly unhappy and not satisfied, especially because of the higher price for less meat.

I visited subways on WS Young in Killeen Texas my way home. A fly was landing on the meat prepared. When I expressed my concern, the female dismissed it. And continued with the customer after me on line. I continued to fan away the fly. The young man acted on my request to wrap the sandwich quick before the fly land on the food. But the female ignored. I bought the food but was too disgusted to eat it, so I throw it away when I got home. We need to do better.

Subway's products are dated and their quality is not good. Jersey Mikes is a better product. I'm also surprised and disappointed that Subway supports Olympic athletes that don't stand for the National Anthem. It's an insult to every American that fought for our Country.

Subway Restaurant located at: 1641 S. Jefferson Ave., Suite E, St. Louis, MO 63104. This Subway Restaurant gives the best customer service EVER! I live near 2 Subway Restaurant but I only go to this location every chance I get. They really strive to make your sandwich the way YOU like it. I would give them 10 stars if I could.

Thank you Subway! In Colorado for helping my bf get me a free sandwhich the other day. I actually was hungry and we were both out of money. It's such a rare thing when a sweet cashier feeds someone for free, but you guys rock!

We went in today for lunch and had a horrible experience. First of all they had multiple items that needed to be stocked so we had to wait, which was not too bad. The floors were crazy sticky all over. The absolute worst part was the discussion the two ladies were having out loud. My friend and I had just sat down and took a bite of our sandwich when we hear them talking about how there are roaches all over the place there, on the counters and floors. They kept on and on about it. My friend and I immediately threw our meal in the trash. As we started to walk out I turned back and told one of the girls that it was not a good idea to be saying that out loud while you have customers in store. I told her that should not said at all. One of the girls started in on me saying "every restaurant has a roach problem, this is not the first". She said "there are always roaches everywhere". I said if the place is getting inspected like it should then that shouldn't be an issue.

Prestonsburg KY location ice tea machine has been broke for over 8 months. They now offer bottled tea for a hefty price increase. Wait times are In the 20 to 25 minute range. No other cars in drive thru.

Today I stopped by a Subway shop and I saw the new "melt option" for any of the sandwiches. I requested for a Melt Chicken Bacon Ranch. What the preparer did was to cut my 1 foot long sandwich in 2 and keep each piece in a paper bag and put it in the regular oven. I thought at first it was an interesting way to do it. However, I was very disappointed when I sat down to eat my sandwich. The ingredients were not compacted like a melt. In fact, part of the ingredients (chicken, vegies, etc.) where spreaded in the paper bag. I even had to ask for a fork, rip the paper bag and eat all the pieces. I can't believe they even charge an extra $1.00 for this.

Can't believe you are using that liberal cry baby that refuses to respect our troop and fallen veterans by taking a knee during the national anthem. She is a national disgrace and so is your company. Never again will I ever step foot in another Subway....

I walked into the Subway store located at 48th Street and Ray Road on Thursday, May 13, 2021. I ordered a sandwich. While I was waiting for the sandwich to be made, I had a conversation with the employee who was waiting on me, who said he was the store manager. I inquired in a friendly manner about a previous employee who had worked there, a young woman who attended Northern Arizona University. I had engaged in numerous conversations with her on previous visits to the store, which I have patronized for many years on a frequent basis. I asked if she was doing well.

All of the Subways that literally make us get out of our vehicles instead of going inside and making sure that our subs are correctly made. We have to waste our time with a touchscreen menu, and end up with a sub that we do not want.

My ex and I ordered a sandwich and a chopped salad on Tuesday, April 27 from Subway in Oakdale MN. His sandwich was swimming in vinegar and oil. Duly noted. I had to run off to a prior engagement and never did eat the salad for two days. Discovered today that it’s not really a salad! Just a ton of chipotle dressing and black olives. Needless to say, we won’t be going to this Subway again any time soon!

Seems to be poor quality meats, the bread didn't seem to be fresh and the vegetables were kind of mushy. I tried to eat it, it just didn't go well. Then After seeing the latest TV advertisement I will never go there again.

Here’s some advice for you guys. The Governor of this state has said masks are not required. As a business you have every right to require them but from a business stand point in order for people not to question this or to be more accepting of your decisions to require mask or no service you should have masks to give to your customers. Keep in mind some people cannot wear these masks without physical discomfort for health reasons. Guys, I cannot stress this enough I’m literally running out of energy repeating all this ** to you stubborn donkeys. Let common sense guide you. If you want to avoid conflict in the future and if you’d like to avoid losing business then you should have masks readily available for customers who walk in without them.

I visited the Cocoa Clearlake location on 11/13/20 to pick up a 6” sub to go after not eating since the evening before. By the evening, I was nauseous so I didn’t eat anything the rest of the day. By 1:30-2am I was extremely nauseous, cramping, and vomiting. This continued until the morning when I was close to calling an ambulance because I was so weak, but called a friend to take me to the ER ASAP. Once there, I was given multiple meds for pain, nausea and was hooked up to an IV for dehydration. They took blood several times, received a urine sample, and kept me overnight.

They close at 9 and I got there at 8:34. Open sign was turned on. I walked in and asked if they were closed and there were two females and they said “unfortunately we are” so I walked out the store and sat in the parking lot and five minutes afterwards this guy walks in followed by another man. I watched the girls make their orders and I left because I was so and when I seen them bagging up their sandwiches. Will NEVER go there again.

Terrible service at this SUBWAY's location. Please stay away if you can help it. 8304 S Dixie Hwy Miami, FL 33143. Racist and inappropriate behavior. This company should be ashamed of this behavior and this sort of employee up front representing the brand.

Your website sucks! All I wanted to see was menu and price, 10 minutes later and still nothing. Called Subway, couldn't help me.. So screw ya. Called... like I said you people suck. So now what. Someone else.

This one Subway has always been below par. I went there one night, tried to order food, and the two workers were too stoned to make subs. Today, I ordered online from there because it's the closest one, I was in a hurry, and the app (another disaster for another review) wouldn't show me the next nearest location. I get there and they have not made my order because they are out of tuna. I had to go without, as I had just enough time to get home for a conference call. The manager is supposed to be refunding my $28, but I have not heard from him. Stay away!

Just moved to town, needed a quick lunch after movers left. Have eaten at Subways in numerous states while traveling over the years. Local Subway had no bread at 2 PM. Seriously? This is a sandwich shop for crying out loud! How can you not have bread? Lost our business.

Store number SUBWAY 56049. I ordered through the Subway app and never Got a confirmation number and the store did not received the order to make. The money was taken from our account and gave the store number but yet no food. The employee that I spoke with at the store has no clue what she is doing, told me the store did not have an owner just a supervisor. The supervisor told us to come pick the order up at a certain time and then changed his story to I told them if the order came in through the computer to come and get it, how would we know when the order came into your computer?? This store is obviously poorly run and the employee is even MORE poorly trained. Next time don't give someone a receipt for the "supervisors" phone # that has another customer's credit card information on it!! That was my family's dinner, the last of our money!! Call my bank is all they said.

There is is short heavyset female that opens and who works lunch most days. I asked if they had tuna, she said "don't you see it? Most people walk in, and if they don't see what they want they just leave". She destroyed the first whole wheat bun trying to cut it and got frustrated. Got even more frustrated when I asked her to heat up the cold bacon for my sandwich. Told me I was getting on her nerves and that I need to shut up talking to her. She wore no mask and talked over my sandwich while making it.

Tried to sign up for an account at Subway.com and error that information I entered was not correct. Error gave phone number to call and get help. I called them and there is absolutely no way to get a human on the phone. The arrogance of them to hang up on you if you don't answer their prompts the way they want, "incorrect response, goodbye"-click. I assumed I needed to talk to someone since I know how to enter my name and phone number. I removed the app and will not be placing any orders!

I bought lunch for $6.00 on Saturday. On Sunday my bank charges it? So next I am in a negative balance with $30 large bank fee on Monday. Overdrawn fee. Thanks. SUBWAY. I asked for extra tomatoes Sunday and she makes the sandwich, online order, with no tomatoes, they were out with a grocery store nearby. They were closing for the night at 8pm. Online it said 9. I charged a different card. Mental note to myself is pay Subway with only cash. Have a nice veggie delight sandwich in person ordering only. Call me: **. I have now have to find some money to put in bank and to ask a bank to waive the fee and flag my cause to get money. Since a kidnapping from 1967. Albany NY from Prestwick marriage 1966. ** Life can be a con. Hi Subway. Hi all families with covid deaths this year! I do feel like a robot.

I was extremely disappointed in Subway today. No one was wearing masks, and we are under a mask mandate due to an extreme Covid 19 outbreak. The gloves were not charged between customers and the place was packed to capacity. I would not risk my health to return to a Subway restaurant.

I understand capitalism - that if someone wants to purchase something, someone is going to sell it to them. I understand why Subway sells pork and chicken to customers - it's because customers want it. I do not fall under that category. I do not purchase carcinogens, and I do not eat pork or chicken, or dead humans. I'm a vegetarian for health reasons. It's not a mystic occult practice. I am very particular about what I eat and drink, but it's not a religion. So when your employees are making a ham sub at the same time they're making my veggie sub, I understand it's not a problem with the employee. It's a problem with your business model and practice.

I built my sandwich and chose the “check out as guest” option. I put in all of my information and when I submitted it I was informed that my pick up time was no longer available. Rather than give me an option to change the pickup time, it restarted the process forcing me to put my payment information in again. Why does Subway invest so little in its online ordering technology? They lost my business today. Without competent online ordering, I will no longer be eating at Subway restaurants.

Today, 9/2/2020, I went online to order 3 Footlong subs from the Subway Location 439 West Pike Street Lawrenceville, GA. I searched the closest store near me online and it picked this location and showed it to a be open and fully operational location. I was charged $19.06 for an online special I was receiving "Buy 2 footlongs and receive one free." When I went to the store to pick up my food it was shut down. There was a lady inside packing up boxes in the store and said this location was no longer open. So like I said in the heading- Subway stole my money! I am appalled at the unprofessionalism of this location. The corporate office should have taken down the website location and show that it was closed instead of falsely open. I can only imagine how many people who tried to order today online and came across the same situation. SHAME ON YOU SUBWAY!

Ladies and gentlemen I never ever been so disrespected at my local (Brown Street Rhinelander Wisconsin) Subway. IMPROPER display of uniform and a crappy attitude asking me "What do want!" Instead of "Hi welcome to Subway. What can I create for you.." I have utilized many Subway restaurants. Estimate 57. From Utah to Texas to Wisconsin when I drove semi truck.

My husband went into this Subway restaurant in Firebaugh Ca and got both of us a footlong sub. It is the worst subway sandwich I ever had! The bread has to be 4 or 5 days old, hard, crumbly and dry! How dare they serve this garbage to people. They are going to contribute to subways downfall in the future if corporate doesn't step in and make them do the job right!

No roast beef anymore, no cheesy bread and herbs?? Really? Why in the world would they not have roast beef any longer?? And the only bread they were still offering with cheese and now that's no longer...What's up with this baloney???

So first of all 6 Dollar footlongs were on tv, so I went in to get 2 subs. I like the Italian now that is 3 kinds of meat, 8 slices each for $5.39 for a 12 inch sub, ok fine. Then I order a turkey sub, $5.39 for 8 slices of turkey. For the same price I should at least get 16 slices of turkey. Anyway I got 2 subs nothing else, the turkey sub I got double meat so it would actually have meat taste. 2 subs nothing else, and $6 footlongs on tv my bill was $20.45. The lettuce was brown, I asked for new lettuce. At this price I should get green lettuce. No green lettuce available. Good sub price for ** subs!!! I don't plan on going back. Subway is the worst sub place I have been to and I have been to 17 Countries.

The Subway located at 9313 Columbia Rd. Pataskala, Ohio 43062 unprofessional young, attitude, doesn't smile guy that worked behind the counter. I didn't appreciate the rolling of the eyes, the lack of customer service training... You would think that I am the paying customer you would provide a much more approachable and respectful service since in other ways I am paying for his wages. I never had an issue at this location before until now with that ill-mannered kid/guy/who needs a haircut looking like Tarzan's 3rd cousin. Then they didn't have guacamole for my chipotle southwest steak & cheese signature wrap. I could've walked out and went to a different location but I didn't because they had already prepared the other subs with double meat. I will never set foot in that Subway ever. I will drive 5 miles out if needed. The owner should spend time training these young immature individuals if he/she wants to keep customers.

I placed an order (5/30/20) online and the order went through twice - I was charged twice. The store very responsibly called me to verify and I did not receive both orders. As a manager was not in the store, they were unable to refund the duplicate order. I was told that on Monday or Tuesday a district manager would call me back to take care of the issue. This did not happen.

Employee letting underage child handle food. I ordered online with the app. When I arrived I noticed a child standing out front. She went behind the counter and while her father talked she played with the food.. It was long enough for me to record her! No handwashing and a face mask hanging off her face like Covid-19 isn’t real!!

This is our food guys and because of that, I would strongly advise that you reconsider patronizing these Subway locations (Sahara and Rancho/Sahara and Valley View in Las Vegas, NV.) There may be other locations throughout the valley that are associated with this owner also. Please do your research before patronizing his business locations. I have reported him to the corporate office, but this is a franchise so it is up to customers to speak out when these things happen. I do not want another customer to be abused in the manner in which I was when simply attempting to buy a quick meal.

Subway was offering a buy 1 get 1 free footlong promotion when ordering online. Tried 1st restaurant near us & apple would not work. Employee was not helpful & would not honor promo. Tried 2nd location & approved worked but would not update promo price. Again, went to 2nd location & employee would not honor promo telling us to contact corporate! Employees are very poorly trained stating that they "only make sandwiches." Do not trust their promotions to be reliable!

I was treated with disrespect and no one cared about it. Ordered a meal. Had a question and then the woman turned on me as someone who was just annoyed I was talking with her. She worked there but was evidently put out by customers. Customer service was not satisfactory either. I told her I was thinking about never coming back and she replied, "That's ok." Well word of mouth is a big thing. This is the day of the consumer to have a voice when a company brushes them off as not important enough to deal with. Why would anyone want to do business with this kind of business. This is a hard time. I would think they would want customers to help them to get through but obviously they think they got this on there own. Well let's see how that will play out. There are many other options out there. Not all will survive this. I hope Subway take a look at this before they lose others. Remember one customer can be the beginning of of many customers.

On Wednesday I placed an order by phone and they charged my card $24.61 when I went to pick up my order I added cookies and they charged my card again $25.84, sent several emails to customer service with no luck, all I want is my money back, it’s a discrimination! Please help.

I ordered and paid for food using the Subway app and the Dale Evans, Apple Valley Subway did not honor the order even though my receipt clearly showed everything to be correct. I paid again for the order. They were out of onions and cucumbers. I waited 45 minutes, still no onions. I took the salad with no onions. I emailed the complaint department with the information and sent a letter to the manager, however no one has contacted me or sent my refund.

I wish I could go there every day. Every time I do go there I get an amazing experience and the employees always make sure to tell me have a great day. The restaurant is very clean and smells delicious when I go inside. I recommend whoever's is reading this review to go to Subway someday in their life.

As I enter Subway I noticed all the safety measures they are taking to protect their employees from this virus but what safety measures are they taking to protect their customers. They have the chairs to keep us back. They have their Splash Shield to protect their staff but why isn't their staff wearing a mask to protect their customers as they prepare our meals?

Went to Subway. They have one big sign on there. Monday thru Sunday 10 am to 9 pm. You can go in, order on the app, and as well through all different apps to get food to be deliver to you. When you go to the door to go in to get your food to go. They don't let you in. They have small sign something different. Misleading to customers. While their sign says open. No customer service and very bad for business. Here off of Beltline Rd and Conflans, Texas.

Purchased Subway gift cards and loaded them on Subway app. Subway was hacked and my gift cards were used by "Ahmad" at a Subway in Staten Island, NY. Caveat emptor if you use the Subway app! If you report the fraudulent use of your cards to Subway, they won't reimburse. They just say read the terms & conditions. Subway isn't liable and you're screwed. This lesson cost me $87, but I'm never using the Subway app again!

I was at Subway on Bethelview in Cummins Georgia the one near McDonald's, I ordered the Southwest Chipotle Wrap that lists the ingredients too include guacamole then once I went to pay they charge me a $.75 upcharge for guacamole when I read my receipt and said something I was told that the menu was old and the new one had not come in yet I told them as long as that menu was up what was listed was included nothing was done so I went on to complain to the corporate website And nothing was done.

I took my three grandchildren to the Shorewood IL Subway on a busy Sunday and the line was very long with three people working hard. It was a very long what but we understood. The first sandwich went fine, the second one they needed to refill the ham bin and we waited and waited but that was ok with us, the third one we asked for the tiny little sandwiches and asked that the bun not be toasted. Well we were told that it had to be and when my granddaughter tried to take a bite, it was as hard as rocks, and she could not eat it. I ordered an ice tea and they gave me a cup and pointed to the beverage machine. I'm ok with that. Well the ice tea was empty. When I went up and told them about the hard sandwich, the girl shrugged her shoulder and told me again that they have to toast it. I asked for refund on my tea, since there was none and she told me "no refunds".

As a vegetarian, I have limited options at most restaurants. I was delighted when Subway started offering egg and cheese subs! At first it was just for breakfast, but now, if you do into the store, any of the Subways around me will make egg and cheese any time of day. My frustration is the fact that the app won't allow the egg and cheese to be ordered outside of "breakfast time". If the stores don't limit when I can buy the sandwich, why does the app? I used to love Subway, but the frustration of not being able to order online or by the app has ruined my opinion of them. I won't be returning to Subway until this is resolved.

I kindly asked the gentleman opening the store if I could use the phone for a serious emergency. He locked the doors behind him and gave me the finger! I then called to leave a message for the owner, and I was told to go ** myself. Good luck to your store, may I suggest hiring decent people that will do a simple kind act for another person in need. What a sick experience!

I went to this Subway at 1306 Gibson Road to place an order on Feb 11th at 3pm. I had never been there before. I had the Rudest employee Ever! His name was **. I had one customer in front of me. He was helping the customer in front of me but also talking to me but not looking at me. I had no idea who he was talking to. He told me to get off my damn phone! Really! That’s how you speak to your customers? You don’t look at them and then you tell them to get off their phone. So wait I am an inconvenience to you because I am waiting! You don’t look at me, So how am I supposed to know you are talking to me? Talk about lack of social skills. I left. Wasn’t about to spend any money there.

I got the chicken bacon ranch today, like many other days before. This time the chicken was awful! It was all fatty, and grisly. I could not chew it and had to spit it into my napkin. I got two big pieces like this. Yuck! I felt like I should have gotten my sandwich for free. I will not order a sandwich with this kind of chicken again.

The daily specials are great value. The quality is great.... always fresh. However it is a franchise, so some are better than others. The options are limited, but that's the nature of the beast. Very fast service and some seating is you wish, but many do take out.

Would be nice to have an online/printable menu sheet for multiple orders. Also provide all the amenities to choose from. The form that we have used in the in past is a form from Canada. We also had to used notebook paper to create orders for our basketball team.

Good food. Great locations. Clean fresh veggies. Great taste. Good ice tea. Great bread, only thing I would suggest is when a customer ask for extra tomato some workers act like it’s out of their own pockets to give customer more even when they tell them they are willing to pay extra. Also, I would suggest lower sodium options too for health-conscious people. Thanks and continue the good work of feeding people low-calorie options and fresh veggies.