Starbucks Reviews

I have been a committed Starbucks customer for years, in fact since they came to Winston-Salem, North Carolina. I use the store on Jonestown Road and the store on Stratford Road. I had almost decided that I would stop using the stores because the staff has become so inexperienced. The lines are very long and in the morning when we are trying to get to work; an unnecessary delay due to lack of staffing and inexperienced staff is the last thing that you wish to encounter.

I ordered two to go coffee boxes at least 10 days in advance. On the day I was to pick up my order, it was not ready. In fact whoever took my order didn't even write it down. So I had to wait and wait and wait for them to drip my coffee. No discount was offered, NOTHING!!! During my wait they could've offered me a coffee while I waited. In turn this caused me to be late to my very important meeting which Starbucks doesn't care about. So basically, very poor service, uneducated staff, unpleasant service at the new Starbucks store in Fairbanks, Ak on the corner of College/Old Steese.

A few weeks ago, I went into Starbucks on Main St, in Brighton to study for my college psychology class. I ordered a pumpkin cream cold brew after a friend recommended it. When I got my drink, it looked very professional with the different layers of coffee and pumpkin cream. I stirred the two layers satisfyingly together and then took the first drink and I fell in love with the drink. The texture and taste were so creamy. The atmosphere was perfect for studying. I would 100% recommend the pumpkin cream cold brew to anyone who enjoys coffee or if you are looking for something different than the Pumpkin Spice Latte.

Enjoyed the bookstore but when I went to get coffee and sit and read at a table it was like being stuck in a teenage ** movie. What drug are the Starbucks workers taking? They are laughing like they both just inhaled helium, ate a handful of ** gummies, then took **. Where's the manager? People are trying to read.

The Starbucks in Lakewood is nice and cozy but I like to see more tables than those lower chairs and small tables. It makes hard for people to sit down who are seniors like me. Also I this the coffee should be free on refills. Ruth is such a nice and friendly person. She even remembers your name. I think Starbucks is a good place to come to. The music isn't loud and you can hear yourself talk. Thank you Starbucks for making my day better. Service is good but bit pricing.

Great coffee, great employees, great experience! I used to hate coffee, but now I'm hooked. Thanks to the coffee gods at Starbucks. Whenever there's a problem with my order, they always refund me, and I'm so thankful for that.

I have been a loyal customer of Starbucks for over 15yrs. Lately I have noticed my venti blond has a blah taste. More like cheap gas station coffee. It wasn't just me, I asked several family members what they thought. They verified it was gross coffee! What happened!? I even tried several other Starbucks. Same problem. Really Starbucks! Do you think we won't notice when you hike the price of your coffee and cheapened your product? I guess another good thing has bit the dust. I can make my own gross coffee at home????

I purchased 2 slices of cake and 1 had plastic in the middle. I called Starbucks customer service and was told I could be helped because I ain’t have a Starbucks account. Ask for the rep name. Told her to give me district manager name and give him my information and she told me I’ll be better off taking back to the store and hung up on me. I have pictures. How can I upload them? I always love Starbucks cakes but now my brain not going to allow me to eat their cakes anymore. Starbucks customers service rep sucks. Treated me like I was not a paying customer.

I have been a Starbucks customer for years. The steadfastness of their quality service and coffee is second to none. The proof of their standards is the years and years of proven service and "customer-first" attitude. They get my money because they deserve it. Period.

I am a Canadian who was recently lost and looking for a company in Olympia Washington. My Canadian cell phone was unable to help and the Nav system in my car wasn't either, so I went into a Starbucks to get myself a much needed triple latte and ask if anyone could tell me where this shop was. The store manager, Lacey **, heard me asking a clerk if he knew where it was, and the next thing we knew she was looking it up on her phone and offered to write out directions on how we could get there. It was such a relief just to have the address and know that we would be able to find the object of our journey (the store was in Lacey, as it turned out)! Couldn't be more grateful for her kindness!

This was a drink I was really looking forward to trying. It's the new fad so of course I had to try it. I only was able to stomach 1/4 of it and threw the rest away. I felt sick to my stomach. I took tums and they didn't help. I thought I was going to throw up and ended up sitting my whole evening out because I was so sick and felt so horrible. I would not recommend this drink. Not only is it not worth the price, it isn't worth the stomach ache and pain. Never going to drink this again. Very disappointed.

I have been a consistent customer of Starbucks for well over 10+ years, and have had some minor issues. Some I addressed others I simply let slide, mostly due to my rapport with the management managerial staff AND Baristas but however, my rapport is of little consequence after my recent experience at the hands of Starbucks. Apparently, they felt the need to take it upon themselves following a day's regular purchase of my caramel macchiato with 4 espresso shots no foam at 200 degrees. They then took an additional 150 stars from my rewards 3 consecutive times on the same day.

I went in to the new Starbucks in Lakewood on Detroit Ave. People bringing their dogs in to a good service area. I can see if it was a service dog that's different and Ali no mirrors in the bathroom. They should give free refills on coffee with the price they charge for coffee. Panera bread gives free refills. They should have a senior discount for people that can't afford Starbucks prices. Customer service was okay. Kathy.

They charge ~5$ for a chai tea Latte and does not train the employees how to make them, each store make it their own way. Horrific experience today at a Starbucks in Riverside, CA. They literally give me boiling Milk. I asked them to add more tea, then the lady in the store asked me, “You want more syrup?” How the hell a customer know you are using a secret syrup to make Chai tea latte. I repeatedly asked I need more tea.. Of course she got angry.. I have to walk away with the boiling milk. First of all you make the worst chai tea latte, still I am drinking it and you make it worst. Don't exploit customers like this. Hopefully somebody sees this and take necessary action.

Bought the cocoa cloud in a couple of locations and man what a waste of money. The last drink I got was 80-85% foam. This has been the trend. Pathetic especially since we are paying full price for the drink which is over after a couple of sips.

I was a regular customer, ended up hating Starbucks due to their poor customer service and unkept promises. Let me write down what I have gone through: 1. Collected stickers (18 beverages) to collect 2019 Planner/Organizer. (Completed 4 Sets). 2. I have redeemed 2 of them. By February, their stocks were low, and choices were limited. The barista told me to wait for "restocking" for more choices. 3. By March, there were ZERO stocks and I was not able to collect 2 Planners. Baristas told me two choices: a) Wait until May; or b) Get 1,500 Php = 29.33 USD for each set. I decided to wait knowing that I have collected these stickers for the planner/organizer. I have spent more than 3,000Php per set and it does not compensate me with 1,500Php.

I reached out to Starbucks customer service centre on 2 to 3 occasion and they will reward me with $10 card or free coffee but not solving the issue on the ground. Issue - when you ask for Tall and pay for Tall but you end up receiving one half or less. This isn’t about one location. This at multiple locations within Charlotte, NC and Richardson, TX. Learning - it’s top down message to reduce the quantity without letting customer know. Else why is it same across multiple locations. Option: 1) every time you buy request server to fill the cup up; but doesn’t work every time. Or 2) shift to other coffee brands. Question - is there anyone also feeling the same with reference to quantity or not? Personally - Seems I am done with Starbucks as I don’t believe money is the solution. It’s more about experience, quality and quantity (promised).

Treats customers rudely and insensitive to common moral fabric values. I cannot believe the company can treat people so rudely just because of the way they were dressed because they didn't agree with their ideas and image? Give me a break.. I thought Starbucks was supposed to be a welcoming place. The coffee is served too hot, and tastes burned. It is overpriced.

My daughter and I came in here two separate times. I specifically asked for them to add extra sugar for her passion fruit lemonade. They said they would. Both times they didn't. We won't be going back. I'm not into wasting money.

I then called and tried to activate and I was told that I needed to go to the location it was purchased to use??? First of all it's in a different state and I don't know what location. It sounds like a dumb business practice. Normally you get a gift card and you go to their location and use what money is on it. It was prob only $20.00 to $100.00 but who knows, the card is now TRASH. Very poor policy for such a large corp.

I have exhausted my efforts to get my Chase Starbucks' rewards from my new Starbucks' credit card. Per the original promotion, I was to get 4500 Starbucks rewards after I spend $500. I, of course, complied and Chase says I got my 4500 rewards but NOTHING In my Starbucks account. I called, emailed in April and again yesterday. BOTH TIMES A COMPLETE RUN AROUND. Chase blames Starbucks, and Starbucks blames Chase. I'M SICK AND TIRED of this runaround. Chase rep even told me to call STarbucks' Rewards "Elevation team" and even HE SAID it was Chase's fault and there is nothing he can do. WHAT THE **. I'm tired. Sick of this runaround. I want all my interest on this stupid credit card refunded, my annual fee refunded, immediately.

Very bad customer service. The person who takes order does not smile and is rude. I asked if an over the counter sandwich can be heated and she rudely responded "No" with stern blunt voice, no apology whatsoever. I also asked another person working at the bar for water, he said "one minute plz" and then ignored me and started walking around the kitchen for 3 minutes or more. Finally, I went back to the order area to order water, the new barista was polite and addressed the request. Overall, very rude staff, worst staff ever seen at Starbucks. No outlets either. This experience has made me never go to a Starbucks again, ever! Specially after the horrific thing they were in the news for. I usually don't believe everything that they say in the news but given my own personal experience, I think this Starbucks at Cypress Park, Los Angeles, CA has racist staff.

This Tuesday I had the most horrible experience with renting a car at the Orlando airport through Orbitz and Alamo. When I stopped at the Starbucks to get something to drink and rethink what I was going to do in my situation I was on the phone with the Orbitz manager who was completely useless and the cashier at the Starbucks in the airport overheard the conversation and decided to be helpful, thoughtful and she saved my faith in humanity!! I was on the phone arguing with the manager at Orbitz and ordered my drink, I went to put my credit card in the machine and she said, "You’re all good." I was already upset with everybody else I had ran into so I almost bit her head off thinking she was incompetent for not charging my card.

It was bad enough when your birthday reward was only good for 3 days. This year it's only 1! Everywhere else, you have around a month! It's like, they're afraid you'll ACTUALLY use it! It's just bad customer service!

I placed an order through the drive thru at Starbucks on Sandhill and Flamingo, in Las Vegas. (05/20/2019 11:06 am) The order was correct, but the problem is the person at the drive thru is handling money. She put her hand over the cup lid that I will be drinking from. I wonder if this is done on purpose, because the person before me, (**) didn't have the drink handed to them like that, out of the drive thru. I'm a person of color, and this is about the third time this has happened. I've either had to have them make me another drink, or I just threw out the lid. Also, a receipt wasn't given to me. It's unsanitary practice. With all that is going on across country with this company, I would highly recommend going to a different coffee company. Will never go to Starbucks again.

Once thought Starbucks was a smart company but not anymore. Customers are not so stupid that they don't notice the changes. Reducing the rewards program, making store environment bad enough to discourage staying (less seating and loud noise level), cuts to service, products, stores, bummed out employees, low inventory on shelves, crappy sugar drinks and food, and more. I've cut my visits by at least 50% and so have others I know. Keep it up and in time a competitor will step in and/or customers will discover other options. Sorry to see the old ways go but maybe this company has seen its day. Sold your stock. Don't believe you care about customers. Short term a "go cheap" strategy may look good but long term lost customers will drop sales. Buh bye Starbucks. You're becoming just another ordinary place that is taking more than it returns in service and product.

The service at the Fred Meyer store at 16301 SE 82nd Dr store in Clackamas, Oregon location is so abysmal and toxic I have decided to not come here anymore. The staff is angry and rude. Today they left the an ingredient out of my caramel white Mocha so it didn't taste right. I do not believe this is a mistake. Instead they cheated me in a petty act of retribution for reasons unknown to me. They may have a personal problem with me, I don't know, I am a frequent customer but even if they don't like me that is no excuse for their unprofessional and childish behavior. I am only guessing at the reasons for their rudeness but it is worse every time I come in. I am assuming it is personal but whether it is or not I doubt that I'm the only customer with a problem with them. This sort of staff problem always starts at the top with the store manager.

I haven’t had Starbucks in a LONGGG time, but the time I went today, I got a caramel frappe and when I got home, noticed it was some sort of chocolate drink. I was really craving Starbucks today... Thanks

When Starbucks changed the "rewards" to "stars", they eliminated the unlimited free purchases, now if you order more than one item, you don't get the discount on multiple purchases, as you did with the old "rewards" program, and there was no notice of any kind advising that the unlimited free purchase had been either planned or discontinued. Matter of a fact when I complained to Starbucks about this bait & switch, all I got was a bunch of mumbo jumbo double speak legalese, it appears that Starbucks MO is now screw the customer, they apparently haven't learned anything from their last two publicity failures. Buyer BEWARE, use up your star rewards as fast as you can.

Just became aware of the new rewards program that once again requires more points for the same free item. No spin will change the facts that they are again making it more difficult to achieve reward benefits. Am now having 2nd thoughts about continuing to frequent Starbucks. Between unreasonable and uncompetitive prices and now reduced rewards will probably now go elsewhere.

I purchased a Starbucks tumbler and used my Starbucks card. I put it away for summer drinks as 20 oz. of hot coffee would buzz me to bits. Last week, I went to Starbucks and had them put an iced coffee in there. This week, I made my own and I was drinking it and noticed that the cap didn't stay closed. I drank and the next thing I knew, I almost choked on a piece of plastic which fell into the tumbler. It scared the life out of me -- choking hazard -- who knew. I called Starbucks and they said the only way to return it was with a receipt (which I didn't keep since I used my Starbucks card).

Not one good review on this page. Doesn't surprise me. I called customer service before deciding to leave one myself. They didn't help. So here I am, leaving a review. NY customer service at Starbucks I guess is no different from the ones on this page from, Denver, NC, California, PA., GA, Canada, NJ, OH, KS, VA, TN, UT, SC, WA etc.! I'm sure the rest of the 50 States are here somewhere if I kept reading. Seems like Starbucks is not only on a roll for the worst customer service nationwide but for the decision to making customers wait even longer for a bagel or muffin that you don't even want toasted, or buttered, or for that matter baked! Which seems like what they might be doing for the length of time you are actually waiting for it.

Starbucks has the worst customer service in two locations in Denver. 44th and Federal and 40th and Colorado Blvd in Denver Colorado and they always get the order wrong. What I don't understand is if you're gonna want to work with people? Do it right. When you screw up an order? Own up to it. We as customers pay a lot of money for something here at Starbucks. Please get better!!!

Long time customer however, I starting noticing about their reward program/challenges etc, so I Joined in a few times, when it thought it was worth it. Anyway 2 time in one year I did complete the challenges, and they manage to steal the stars (POINTS) and I got nothing, which it's sucks because if you win something or promise something you should keep that promise and pay up! I called customer service. It was awful of course, Not help to me at all. Anyways don't trust them or believe everything they says, NOT COOL.

I am a regular customer to one of your branches, visiting the branch average 3 times a week and work from there for 6 hours average. I have notice sarcastic actions but couldn’t have something confirmed since the staff use to talk in their own languages when they make the jokes. Yesterday 25/March/2019 I was in the branch and when I ordered a salad and went back to my place he started making fun about how can an over weight person order a salad with another customer, saying, I must have ordered it by mistake and that I will be ordering a fried stuff later and kept laughing about it with his colleagues and customer. While I was leaving he started to joke that ("now he must be going to the gym after taking his salad"). Rude staff and no management to control their action.

The staff here have no clue how to make coffee. They always get my order wrong. When they do not know how to make a drink, they make up the excuse they ran out. Happens every single time. I am so furious that I pay for service and never get what I ordered.

The drink was completely incorrect. The drink was an entirely different product than what was ordered. It also lacked sugar when the mobile order specified in several places to add sugar. The drink also lacked fruit, even though the order called for it. Also, the drink was filled with ice when it was specified to not have ice. The only thing correct about the drink was the size, which not even this location could mess up. Overall, I would not recommend this store or return.

VERY VERY BAD. I ordered Mocha from South Kensington branch today and gave very bad stomach pain. This has happened to me few times during the past few years at different Starbucks locations in London. The prices are getting more expensive which is ridiculous. Another bad thing happened at Starbucks Slough branch, I had to wait too long in a very slow moving queue of people and my order was not made as requested at the end. Employees are idiots. As usual, Starbucks Customer Service is absolute RUBBISH. Starbucks MUST BE SHUT DOWN and definitely not worth the amount of money it currently has.

My first time visiting this particular store and my last Starbucks purchase. I went to the drive thru and my debit card was pulled out of my hand along with grabbing a couple fingers. I don't know if he heard me, but I said please don't pull my card like that. Too late. While returning my card, he put it between his two fingers, like he was a card dealer in Vegas. He flipped it out the window and on to the ground. I picked my brand new card up, out of filth. If he did that in a store 5 miles east of there, he'd be fired on the spot. Multi millionaires don't put up with that. Come on people, get your caffeine fix at a convenience store down the street. I am. I work too hard for my money, and have too much respect for myself, to be treated like that.

I was unaware they charge extra to change the type of milk or to put it on ice. I can see extra fee for shots of espresso but it should be stated so you know about it. Be upfront about pricing. List of on the menu.

I added money to my Starbucks rewards card two days in a row in store. It has been 3 days and I have contacted customer service several times. The customer service automated number is useless if I cannot speak to a real person. The corporate office finally gave me a person, sadly the issues is not resolved on their end. How is it possible for such bad customer service for such a huge company?

Went to the Linwood shop with my wife, ordered two cappuccinos hers. Didn't taste of hardly any coffee. Mine was supposed to be a double. Shot just tasted sour. Without doubt the worst Starbucks experience in my life. Felt sick. Didn't finish my coffee, also felt robbed and cheated. Won't ever return ever.

SB had a streusel blueberry muffin that was perfectly good. In summer of 2018 they changed the recipe completely. The current ones have no yogurt or honey are way too sweet to the point of being gummy on top, gross actually. Three baristas have commented the same. Bring back old ones.

Let me first say this, never in my life have I ever been so humiliated, embarked, or angry. I was in the drive thru at the Fulton and El Camino Starbucks, myself and my 3 children, (my 5 year old having autism) and one of their friends in my vehicle, stopped to get my mom some coffee on our way to visit her at the hospital when my 5 year old became very agitated being that the line was long and not moving very fast. He can only be in his car seat and in the car for short periods of time before he goes into a complete panic mode, he becomes very scared and next aggressive, with that being said the arose a problem in the back seat between two of my boys which went on for seemed like forever.

The fact that you don’t even allow a one week grace period to use Birthday rewards now is the stupidest thing I’ve ever heard and it’s not right. Starbucks is so money hungry now that you don’t even let me decide when I can go get my free coffee. What’s next? Are you going to have to use your regular rewards the day you get them after you’ve already gotten coffee that day? The way Starbucks ruins the free rewards more and more every year is making me dislike Starbucks as a company and makes me never want to go there again.

I thought a global brand as Starbucks setting extremely high beverages prices would be at least concern about their reputation, quality and hygiene! Yesterday morning I decided to get the cold lemon mint drink from Starbucks branch in City Stars Mall in Cairo, Egypt. As I was drinking, my stomach started to get upset. I checked to find out living worms in my drink!!!

Aside from great drinks and good food the service has to be the best I've ever had at any Starbucks store. I've been using Starbucks since 1974, all over this country and this store has the best service of any other store. I have and will always recommend visiting that store.

I came to the Starbucks on Mountain and Foothill in Upland. The store is usually clean, this time both the bathrooms needed cleaning and stocking of supplies (one had urine all over the floor). The trash bins also were overflowing. I told the barista and said he would let his supervisor know... Ok? Well 20 minutes later, still waiting for someone to go in and clean them.

I'm not sure what's up with the distribution center for the Starbucks in North Carolina specifically from Concord, Salisbury, all the way up to Winston-Salem, but if you want any of your favorite sandwiches or flavors or even water you will be told they are out because the distribution doesn't Supply the stores! I'm told that since the Christmas specials starting back in November, most people couldn't get the holiday favorites because the stores didn't received supplies in all the local stores. I don't understand how you run a business when your Distribution Center can't Supply the local stores with items that people want to buy. Like pay cash and enjoy the products oh, isn't that what business is about? Serving the customer and receiving the money?

Went to redeem a gift certificate at the store and imagine my surprise when they said they had no decaf coffee. A coffee shop that has no decaf??? On top of it the barista was extremely rude. Never again.

Starbucks Phipps Plaza, Atlanta store demonstrates consistent poor customer service and product knowledge. Associates are mismanaged, poorly trained and exceptionally impolite. On my last visit I ordered my usual ’doppio macchiato’, instead, I received a plain doppio. The associate had no idea that expresso temperature is expected to exceed 160 degrees F. It was difficult to receive the refund on my payment, and no one offered to rectify the mistake in a manner that would alleviate the tension. NOT THE FIRST TIME! An extraordinary display of the systemic mismanagement.

My sweetheart and I went into our neighborhood Starbucks to get a coffee. We were standing waiting to be served looked at the food on display and noticed there was flies landing on the food and flying around. We pulled an employee aside and gestured towards the food and he said, "Yes we are aware and it’s just a display we are not serving any of that to the public." We were satisfied with that response and not more than 30 seconds go by and we witness a barista taking food out of the fly infested case put in oven to warm up for the public.

The manager said I stole some chocolate. I said, "No I did not, miss." She said, "Yes you did." So I say, "Write a letter of apology then I will let you search my pocket." She signs the letter. Then I let her search my pockets. She is not supposed to touch me. But she checks my pockets... nothing. So she calls me names including a ** and hands me the letter. I now have proof of employee misconduct. Manager at Starbucks Jersey City behind Newport Mall by the water. And all I wanted was a cup of coffee... My day was the worst day ever!!!

After being given a stale bagel to eat I called customer service to be told they won’t give me my money back because I already was given a credit the other day for a incident at a different location. Be careful they don’t care if your food is old and stale. Now I have to wait for someone to call me to go thru this entire thing again to get my money back. What a joke.

I would do the rewards challenges and purchase the required items and my rewards would not show up. Only sometimes when they felt I guess they should. So I called the 1-800 number and they gave me the run around. Not happy about that at all. So now I don't go as often anymore.

I get severe HEARTBURN and INDIGESTION with 1 cup of coffee. I changed brands, no more heartburn and indigestion. Yeah. SO IF YOU GET HEARTBURN AND INDIGESTION IT COULD BE FROM THEIR COFFEE. I had to change brands.

I downloaded the Starbucks App for the first time earlier today, and I did not realize that they automatically had me choose to purchase a Starbucks Card service, and they automatically uploaded $25.00 from my debit card into the Starbucks Card account. I bought one tall size cold brew today which it cost $3.40 which leave me a total of $21.60 in remaining balance. I called later today to cancel this scam Starbucks Card service, and they will only refund me $20.00 back to my debit card.

PREJUDICED AND HARASSMENT BY CONSUMERS... AND STAFF - Today in the 10:00 a.m hour meeting with my best friend, Christine **, an incident occurred that should warrant me to file a police report of a sexual assault nature. This occurred at STARBUCKS on 10th/MARKET St. A young Asian kid licked his tongue at me as if I'm some kind of woman after I questioned him staring at me. Gut-sicken by this. They also had panhandlers and an "exciting crowd" causing confusion and chaos as if it was I being betted on at a race track! They also had panhandlers and an "exciting crowd" causing confusion and chaos as if it was I being betted AND WAGERED on at a race track!

I was pregnant when the violet drink Came out. I got this drink nearly every single day when I was pregnant and now I crave this drink. I’m not a coffee drinker so this drink keeps me coming back time after time!

HALF THE TIME I DON'T GET BONUS STARS LIKE I SHOULD...And have to call Starbucks customer service. After wasting about 35 minutes each time, I might get the stars I earned. Starbucks is expensive, and purchasing the drinks required to earn rewards will quickly mount up. I've decided to blow off their stupid bonus star challenges and only go to Starbucks if and when I desperately need an espresso.

Now for the third time money loaded on Starbucks App has been used by people in other states to my unknowing until I’m ready to use my preloaded card on App and find there is NO MONEY! Each time I have to wait for Starbucks to do investigation. Sometimes it never gets done... I just have to remind Starbucks that I’m waiting for card to be reloaded!! I was told this time that new policy is to send out a new card. Ok... now I got to wait even after 3-5 days for a card to be mailed to me! Each time the incident has happened I have been told a different story. Not only do I have to call Starbucks to remind them that they don’t give me my bonus points... I have to call them to see where my money disappears!! App sucks. Starbucks sucks.

The Montgomeryville, PA store is terrible. I tried to buy a sausage breakfast sandwich today at 11:00 AM. They were out of sausage! Sounds like poor management to me. I canceled my order and will not do business again with them.

I've been going to Starbucks for about 10 years. I don't know what's going on with these Utah stores but none of the stores make the coffees the same. I go to Clinton, Clearfield, Layton, Layton Smith's, Clinton Smith's, Riverdale, Ogden, and Farmington, I order the same thing throughout the year and the same Christmas flavor every year until they run out. More often than not the past 6 mos, my coffee tastes gross. I am paying premium price for crap. The beans are burnt with a horrible aftertaste, they don't add flavor. It tastes like milk with water, or it's not at the kid temp I order it at. Only one store has gotten the Christmas flavors right. This morning, I went to the ONLY store, 2100 South and State, SLC, that has made my Christmas flavor right and my "go to" right.

I have enjoyed Starbucks for years as well as the free wifi. Currently I am homeless and utilize the free internet Starbucks on Foothill Blvd, in Pomona California provides. Until now. Starbucks has called the police on myself and my boyfriend several times. I assumed for being in the parking lot a little too long or because our van is a bit of an eyesore with all of our things piled on top.

This STARBUCKS Location has the worst customer service out of all the locations in Palm and Beyer San Diego Ca 92154. I been Starbucks for years and now is time to say Good Bye! I noticed that employees are overwhelmed and they take it against customers. I noticed that they are unhappy stressed and I don’t want that negative experiences anymore. I’m tired of been getting wrong items and if I placed a mobile order that has been taken away by another customer or by a homeless. Starbucks needs to come up with a better plan to keep business running, customers but the most important thing is to keep employees happy and motivated in order to provide customer service and focus on their duties. I’m deleting my Starbucks app because I rather buy my espresso machine and make my own coffee from now on. I want to enjoy my coffee happier! Thank you.

This company has earned its popularity by maintaining a great quality business. Starbucks holds a welcoming environment, is widely available, and serves a variety of menu options. Starbucks has a unique, modern style. Starbucks creates a place fitting to the environment, giving them a truly natural and positive vibe. Locals are most likely to feel at home at their surrounding locations. The employees at every location always fit in perfectly as well. The alternative styles and quirky personalities of Starbucks employees make for authentic coffeehouse vibes.

Won't be back. Never again. Have always got a baby Chino for my grandson. Asked for one this morning to be given a miniature cup with about a spoonful of milk. The rest was foam. Asked if I could get the cup topped up to then be charged £1.80 for a wee drop milk. Staff very unfriendly. Asked if I could get fruit toast for my grandson and if the pieces could not be end pieces as they are too hard for him to chew. What did we get? End pieces. So the toast didn't get eaten because it was too hard for him to chew. Back to Costa for me.

I went to our new Starbucks the other day. My first time as I usually go to Dutch Brothers. A friend asked me to meet her there her first time too. I wonder why you still ask people's names when you can't get it right. Why don't you just give us a number? Well they called the wrong name. Then let them sit on the counter untill we got impatient. When I went to investigate I found two cups sitting there. I want to also say there was only three people in the restaurant. And we sat directly in front of the cashier, so she could see that we were sitting there DRINKLESS for an unusually long time.

DO NOT drink at STARBUCKS St. Leonards, Ringwood, I was fined £100 for parking there for 105 mins because they were slow serving drinks and lunch. My friend and I met there for coffee and lunch, as we often used to do, BUT NO MORE. We were encouraged to stay longer and have another drink only to be fined for overstaying the car parking by 15 mins. YOU ARE ONLY ALLOWED TO STAY FOR more than 90mins and that is out of the car park within 90 mins. I visited the store and they said appeal the fine, I did this, the parking company refused the appeal as they only care about getting money and just threatened me with charging more and taking me to court. DO NOT go to Starbucks. You are ONLY ALLOWED to stay in the cafe for less than 90 min or they FINE YOU £100.

Our 15 years old daughter had a green matcha drink at the Starbucks in Planet Hollywood Resort and Casino in Las Vegas and got sick after drinking it. She asked for her drink to be made with coconut milk since she is highly lactose intolerance. After finishing her drink she starts complaining from a terrible stomach ache, she threw up almost 17 times and went to the bathroom numerous times within 45 minutes. That drink was the only and 1st thing she had consumed that day. After the intensive episodes of throwing up she turned pale, her lips were blue and she was freezing cold shaking screaming from her abdominal pain. She said that it feels like a food poisoning episode or maybe they have put milk in her drink instead of the coconut milk. The music was so loud in the hotel that there's no way probably the and please will hear the order correctly. For something was wrong with the drink that she had food poisoning.

Recently, I have noticed that there are new Blueberry Muffins at Starbucks stores. These muffins are gross... Sorry to be so blunt but I really enjoyed the old ones with the delicious crumble top. The new ones honestly taste cheap and the tops have big pieces of sugar on them, which taste awful. My favorite part of these muffins were the tops and these new ones just don't work. Thought Starbucks was company that valued high quality products and they've really dropped the ball on this.

My daughter and I went to our local Starbucks #9626, at 3202 Governor Drive, San Diego, CA, at 12:20 noon today. There was no one in line. Several people were sitting at the tables. The employee at the cash register was a woman who repeated over and over that she is in her fifties (years old). She was extremely loud and rude to us in front of all the many other customers. I asked her for two cold matcha lattes, no ice. She said our drinks would be this far from the top of the cup and she held her fingers up to show about a couple inches. I asked her why. She said in a very loud annoyed tone, “because the ice makes up part of the drink and if you have no ice, then that’s how much less drink you get.” Then she said, in a very annoyed loud tone again, “otherwise you have to get more milk and I have to charge you more for that.”

I very rarely drink coffee so I'm very particular. I only order two things from Starbucks, hot chocolate when it's cold or a double chocolate chip frappuccino. I have been ordering this same thing for years but the last 3 times my frappuccino has been wrong and each time they have told me something different. First time I politely went inside and told them that I didn't like my drink...guy apologized said he accidentally made a Java chip frappuccino and made me the right drink (my drink is actually a lighter color than the wrong one). Second time, same store, again I don't like my drink I'm polite but this time I'm told they accidentally used roasted coffee making the drink stronger... He remakes it again it's a lighter color and everything is fine.

Between July 31, 2018 & Aug. 3, 2018, ordering MANY tall lattes for the current Starbucks Dash promotion. Out of 7 tall no foam lattes ordered in the drive-thru, received 4 with foam & had to send 3 back. Got home & saw 4th one had foam and the coffee was 1" from the top of the cup. Have repeatedly sent email complaints to SB about this happening at this store for months prior, and occasionally get a free latte or a couple of dollars credit. Offending SB store: West Bakerview Avenue, Bellingham, WA. The last 4 wrong latte orders were fixed by the same blond, pony-tailed late 20's girl. Irritating - ripped off - cups not full, holds up the rest of customers in the drive-thru while remaking to my right order. Irritating waste of my time - DISRESPECTFUL TO ALL CUSTOMERS. Store manager needs to be replaced with a manager who will provide good customer service and drinks customers request/pay for.

Your mocha tastes like someone defecated in my cup and didn't even bother to warm it up. Before the racist incident I couldn't stand you all and the pretentious fools who think drinking dirty water is "hip" because it has a logo on it. I'm sticking with Caribou Coffee.

Just wasted hours today trying to unsubscribe from Starbucks, which I would NEVER subscribe to, as I HATE coffee. First my "online unsubscribe" failed "due to an error on their site." Next, I sat in their online CHAT queue several hours, and when I was FINALLY number 1, they logged me out! This situation can be avoided by sending a simple confirmation email, BEFORE putting any email in their subscription list. NO excuse for this; I think they did this on purpose = SPAMMER.

Hi. I had a very bad experience at the Starbucks on 200 East Pratt Street Baltimore MD at 9 pm on 6/16/2018. I asked for a cup of water and the young man behind the counter went off on me. He said they were closed and that he had a long day and doesn’t have time for this. The manager told him to give it to me. While he made it he continued to be hostile and belligerent. I’m still in shock.

I visit various Starbucks stores in my neighborhood of Del Mar, CA virtually every afternoon for an ice tea and a moment of relaxation to read and research. I am a well-known international businessman with an excellent reputation. Yesterday, while siting on the patio of the Del Mar Heights store (3485 Del Mar Heights Rd Ste A3, San Diego, CA 92130-2125) I was verbally accosted by both the store manager (**) and a man that I understood was an employee of Starbucks. The manager was in the midst of filing a report with a security guard at the shopping center when I walked up and asked if they were aware of an incident that I just experienced outside. The manager then said that I was “a ** old ** man, a ** and that I go there every afternoon hoping to get “lucky.”

Increase on cup of coffee June 2018 - Spoiled my daily intake (habit) of purchasing the tall (small) cup of Java for 1.95. 2.15 is too much already and I was a Gold Carder. Goodnight to the SBucks because it's just not really worth it. There's other coffee-places & get adventuresome and brew thy own at home before leaving every morning as alternative. I wondered why I was forking up the increase to the card more frequent during the past couple of weeks. Duhh, I never thought there was an increase and that's all I get there or that was what I always looked forward to and in this case, making my own's more like it anyway. (Just my own 20 cents noting on the increase to farewell-it).

Starbucks on the Ave in the U-District is a big A+ for our community. Their service, food and beverages are top of the line. I love going in there to have some coffee and sometimes food and visit with friends.

I know many gift cards are not refundable. But when there is a statement on the back of Starbucks gift card package as "Refunds only provided for unused cards with the original receipt" printed, I would expect there was a system in place to handle that. But I found that was not the case. I accidentally grabbed a gift card with wrong amount at Safeway. I tried to return it right away but Safeway said they did not give refunds for gift cards. I called Starbucks and was told Safeway should and I needed to talk to the store manager. Back at Safeway, I was told I needed to talk to Starbucks' customer service manager. Starbucks should change its policy to "Gift cards are NOT refundable."

Spent almost $1,500 at Starbucks and didn’t gave me my rewards. Been a gold member on or before year 2011 but representative said there’s nothing they can do. I emailed the corporate 2 to 3 times but got nothing. What a poor communicator.

This store (Fremont & Wilson Starbucks in Cali) is my favorite and they always have things right. The customer service is great and so are my drinks. I drive past 3 Starbucks that are closer to me to get to this location thanks to the amazing customer service.

With all the talk in the news about torture I decided to google a video on waterboarding. Sadly the first thing I see is an ad for Starbucks. It's very disturbing to see these images affiliated with Starbucks. Please be more selective about where you spam people.

I am VERY upset with my experience today. I ordered a Americana at the drive through at a very slow time. I paid lady with app and then she disappeared, I waited extra long and then a man came and handed me my drink after someone else was behind me on the drive through. When I picked up my drink for first time while driving the lid popped off and the coffee spilled on my hand burning it, my lap, my envelope I was mailing with a check, my car and car seat. I am lucky I did not get into an accident. I called store and spoke with manager to tell her what happened. I am very offended by her response, she said sorry and explained how it could not possibly be their fault because they triple check the lid. OBVIOUSLY they did not and I should not have had to argue with her.

I was in the drive thru at the Barranca Ave. West Covina Starbucks yesterday at 3:40pm. I was picking up 3 grande ice tea for coaches at a nearby high school baseball game. I asked to have each ring up separately. I was told that there is a limit of 2 transactions at the drive thru??? Funny, a week earlier I ordered 4 separate orders at the same drive thru without any trouble? The car in front of me had 4 separate transactions as I watched the customer have her phone scanned 4 separate times?

First of all I used to go to Starbucks everyday, but they just been too expensive and every time I go there was a mistake with my drink. To top it all they don’t give Military Discount! Now watching the news seeing 2 ** men arrested just definitely took my motivation to ever buy a drink from there.

Teach your employees "moly" that maybe they should learn the values of actually reducing. This is not the first time for me, but will be the last... of being disappointed over and over again from a GIANT corporation like Starbucks to so frequently produce so much waste. Me, enter Starbucks with own cup... order drink. Employee- uses Plastic Starbuck cup... mixes drink and pours it into my reusable mug...

The flat whites provided at most Starbucks stores are delicious. They are creamy and dense and if made correctly, they will leave a nice layer of foam surrounding the cup. They are also great to make latte art with.

I have been visiting the Starbucks at Albertson's store on Lake Hazel Road now for over a year. I could not be more pleased with the wonderful customer service from all their staff. They are friendly, fast, accurate and always have the answers to any questions I may have regarding their products. A great experience each visit!

Why do we continue to take the nonsense offered us by Starbucks??? Each establishment makes your drinks differently than the other. What is the problem with the training??? I tried to get online and request points be credited to my account and the site kept responding a no to access. So, I changed the password and once again "no" to access. Of course after 3X locked out for 24 hours. Really... it is a coffee company reward card... not a bank!

After seeing reloads on my account and then a $55 transfer, I called Starbucks customer service at 800-782-7282 and Debra advised that it will take 7-10 business days to reverse the charge off my credit account. Also, she couldn't tell me where the $55 transfer went to. Therefore, I escalated it to Shalene, supervisor, as I needed someone to resolve this charge in a more timely manner. She reiterated that since it was an online charge, it will take 7-10 business days to resolve it with my bank.

On Friday March 16th around 3:30 pm I went to Starbucks drive-through on 800 Oakdale Rd., Modesto. I ordered a drink that was supposed to nonfat milk, but they gave me a drink that contained Almond milk. I am highly allergic to almond milk and I had to take emergency actions after taking one drink. The cup was not labeled or written on as their usual procedure. When I went back inside they said “oh sorry we gave you the car's drink that was behind. Here’s yours.” I informed them of the seriousness of their mistake. My hives have finally cleared up. I reported it to Starbucks and I have a case number. They need a policy to ensure they give customers the right order which could be simply restating the order before they hand it to the customer outside the drive-through window.

Toasted Butterscotch Frapp is delicious!! Wish I could say the same about the sandwiches we bought this morning! Really VERY disgusting both to look at then spit out! Neither smelled good to begin with, and the buns on both were stale. Sausage was old on the chicken sausage biscuit, with no sign of chicken, unless you count a blob of goop! Bacon was not cooked properly on either that sandwich, nor the bacon egg cheese sandwich. Visibly inedible, we would not have risked the uncooked bacon and whatever other strange things were on there! Obviously, we DO want refund for this poor Starbucks ‘offering’. Unfortunately, did not have my Starbucks card with me, so had to charge Visa. Then the girl at the drive-thru window neglected to offer my receipt!

The Starbucks in Sudbury Ontario is a disgrace to Starbucks everywhere. It is old, outdated and dirty. The floor is worn out in places and doesn't ever seem to be cleaned. The countertop where the cash registers are is peeling - it looks just awful. The tables are small and wobbly. The fireplace is almost never on. The light fixtures and ceiling are full of greasy dust. It is horrible. The poor baristas who have to work there have my sympathy. Why doesn't this store have to clean up their act - and their store...

I am suffering from a health condition where I cannot have cheese in my sandwich. As Starbucks has no "no cheese sandwich" option I usually ask the serving barista to remove the cheese from the sandwich before heating it up. This Starbucks is located in University Blvd W. (32207) at Jacksonville FL. The Barista did not want to remove the cheese and when I asked her nicely to do so she started mocking me like a 6 year old kid (except in a psychotic way). Then to top it all she literally "destroyed" my chicken sandwich just because I asked her (nicely) to take the cheese off.

I personally love Starbucks! I don’t usually get it that often but when I do I always get the same thing. I get a caramel frappe. Now here is the thing when you go to certain Starbucks locations. I usually go to the same one every time so they know my order, but when I go to a more convenient one for a quick drink they always mess up my order. That is not really a big deal but when they start getting angry with me I get upset. I can understand where they are coming from. But I always want to try something new but I am not sure if I will like it. And it would be a waste of money to buy something and not like it. I wish there was a way that you could sample a drink for free or little charge.

This store has problems Manhattan Beach... Rosecrans and Douglas - From lukewarm coffee and soggy whipped cream to asking for a refill and upon showing gold card inadvertently charged on screen 1.99 purchase price by the male manager...to being told by Jenn barista to, "Go away. We'll call you regarding winning a raffle..." and as of today... briefly plugging in my travel blender to brief spurts of ten second noise so I can have a morning breakfast drink. Was again told by Jenn I was disruptive and could not plug it in at the table while noise from blenders in their kitchen blasted everyone's ears... contradictory. Coffee sucks along with the air conditioning and stupid request of a homeless kid to leave if he wasn't buying anything while homeless guy with dirty filthy backpack\surplus sack parks himself every morning at same table.

Double Charged - No Refund - No Accountability. Last Friday, January 12th, 2018, around 630 AM (PST) I bought my wife a Starbucks E-Giftcard. The amount was for $15.00. I have done this a few times prior and every purchase was without fault. Had my wife not called me and told me thanks for the gift card(s) I would have been none the wiser. I checked my emails and sure enough she was right. For some reason it duplicated my order. That means it charged me twice. I checked my bank account and it confirmed a double charge. I get it, mistakes happen. Obviously a system error. I called the phone # on the email and went through their horrible automated system that takes like 5 minutes to navigate. After locating the right department I was on hold for about 5 minutes just to hear the representative say I reached the wrong department.

Starbucks, 19127 Biscayne Blvd (Aventura), Florida - This place is located in the one of the beautiful locations at Aventura Florida but it is so dirty and nasty. The are never empty the trash outside during the day or clean the place. Complained many times, send to Starbucks letters with pictures attached, asking for action. Nothing been done.

The Texas City Starbucks has the best people working. They are always friendly and helpful. But the morning staff goes above and beyond even at their busiest times! Food is excellent.

Service and quality of foods were good in Starbucks. Clean place to eat and drink. We didn't have to wait too long to get helped. Many items were available.

The staff was very helpful in my selection of the ice coffee, never order one prior to this visit. Great experience. Very friendly and professional plus the drink was great.

Great coffee selections, the food could use some improvement based on what I have tried. I believe that is premade and stored in a refrigerator and then taken out and warmed up later.

Fantastic, outrageous and love it. The most delicious thing I have tasted out of all coffees. This is the best one. Thank you for making it nice to enjoy.

The staff is incredibly friendly & helpful, making an effort to know everybody & how they like their purchases. They are fast especially with the mobile orders.

It was a good introduction to the world of coffee beyond Folgers; now I brew my own from gourmet coffees obtained online and elsewhere. I sometimes stop at a local kiosk; I've pretty much stopped going to Starbucks.

The coffee drinks are the best in this area, the food is ok! The muffins and yogurt are awesome, the drinks great. I did not like the smoothie (strawberry)!

I like Starbucks. Their restaurants are clean, quiet and the selection of coffee, tea, and food items is good. They are a bit pricey so I don't make going there a daily habit, but when I do go I enjoy it.

Expensive but good drink, I like the food but not a big variety. There are plenty of locations near me. There's always a new drink coming out, I use gift cards or I would not go at all.

I feel that they have more breakfast items than nice good lunch items. A few years back they use to have a good selection on salads and sandwiches. Please bring back the salad with grilled shrimp and the turkey sandwich.

I used to visit Starbucks regularly on my way to work and purchase coffee and sometimes the oatmeal raisin cookie via the drive-through, but I noticed a difference in coffee taste, and discovered that Starbucks was no longer providing 18% cream with the coffee. This made a huge difference for me. I contacted their head office, but did not receive an adequate reply, so now I buy my coffee elsewhere through another chain which has an outlet across the road.

I am a long time Starbucks customer and have really enjoyed the tea options this year. I like the many different sandwiches and snacks as well as the ones for breakfast. I like the frappuccinos but mainly the caramel one. I wish they had more flavors without chocolate or mocha as that does not agree with my digestion. I have been to many cafes and have not found them all as friendly as the ones in my hometown or as clean. I also find it disappointing that the Barnes and Noble Starbucks does not take the card so you miss out on points.

The customer service is also great. Will make the coffee as you wish. Even willing to help you decide what you want or try come close. The food is okay. Pastries are Great...

I like coffee with just a bit of cream. Not all this flavorings with high fructose corn syrup. When you receive an iced drink you receive a full cup of ice with little drink in it. Coffee is too expensive. Rather go to a cafe and always receive free refills. Won't happen there.

Good choices but need not to run out all schedules not the same. My breakfast hours are later than business folks or school children who frequent the area restaurant.

Starbucks is not taking responsibility for stopping franchisees from blocking access to updates for operating system security from Microsoft and others. This makes the store a haven for thieves and hackers that victimize customers. A boo and hiss is in order, go to McDonald's instead.

In my area I am having consistent problems across all stores. The coffee never seems to taste right. I call the 800 number. They apologize and give me a nominal credit. It's ridiculous. I must have called their corp office at least 50 times. What does it take to get your stores trained to make a cup of coffee properly? You are a coffee company after all.

Dear Starbucks Team, received poor service in the O'Hare Oasis on Thursday, Nov 30, 2017. Not only was I sold a bag of goods; the attendant told me that with over $20 I would receive $5 back, so I dutifully ordered another $4,50 item to reach the amount, to which she said, "Sorry the cash register didn't work. I can't make good on the offer!" What??!! Seriously??! Are we in the US? Then I could get a receipt (for my expenses) because the same attendant threw out the receipt without asking and wasn't willing to get it or print another one? Seriously??!!! To make things worse my venti caramel macchiato which I needed after 20 hours of flight time, didn't get made. Sorry?!!! "That 's what y'all call "service"?!! I'm never upset and rarely served poorly in your stores but this one is an exception that drove me to write you. Hope you fix your problems. I'm done with y'all.

Absolutely adore Starbucks coffee, whether bagged, brewed or K-cups. I sometimes have to wait five minutes for a 'pour over' since I often order decaf or 1/2 caf. That I don't understand, especially since it's late afternoon or early evening, when decaf would be needed. However, the coffee is wonderful, service done with a smile and the store atmosphere is welcoming.

I Go to the Starbucks in Newnan Georgia (#8569) Just about every day. I want thank Dilland (assistant manager) for always taking good care OF me. He even knows me by name. This is why I come here so much. Thanks.

It seems as though Starbucks are forgetting that customer service and respect is the basis of any business. The locations are now making bad cups of coffee, being disrespectful to customers, and if you complain they have a nerve to want to argue with you. The managers are just as unprofessional as the baristas. The management only want numbers for their store not good customer service. I have been a loyal customer of Starbucks for years but I am done with this type of treatment. Taking my business to Panera Bread. At least I am treated respectfully and they correct errors.

I received my bank statement and noticed two back to back unauthorized charges for 50 dollars each. I have called Starbucks over ten times to get this resolved. Three times they hung up on me. The rest were a mix of random options, none of which has seen my money returned. I don't drink coffee nor have I ever had a Starbucks card. They have said that my bank has to do a recharge for the amount, when asked why they could not do it, they responded by saying they do not have my credit card info. I attempted to provide it they said no. I asked them how did they take my money and not have my info.

Starbucks is getting more and more pricey for a bad cup of whatever you drink. Everyone is sucked into this need to spend half your paycheck for a bad cup of Joe. Just because it's trendy. The quality of service and product has drop over the years but the price keeps going up, up, up. I am coming from a place where I see my wife spend hundreds a month on her favorite a Chai tea. The thing that gets me is they never ever get it right when she orders. Ever. 99 percent of the time they forget to put the whip cream on even when she says "Don't forget the whip cream." Or it will come warm not hot. Think about it. A drink that cost $4.80 you think you could at least make it right. Just so done with paying their prices for a sub par at best drink.

Well, I have had a lot of issues using my Starbucks card. I called customer service to get a new card over a year ago and never received my card. I didn't have time to call and get a new card so I just didn't use it. Also, your customer service is God awful and I am upset that I go to Starbucks every week to get a coffee, as well as, my wife and I am never able to get the point. Next, I was never able to use my card on my birthday because it would not register that I have a free birthday drink. Thanks for that. It's just disappointing that this company can give two ** about the customer. Thanks for the ** service over the years. Lastly, try to get employees that have a better outlook on life. They all seem to be depressed. Thanks or should I say, "No thanks."

I called customer service to ask them to add my receipt from the store so I can have a stars added to my account. I explain to the representative that I left my phone at home that's why I have to pay cash. And his response was rude, well it's a one-time thing and it's my fault that I left my phone home. Seriously!!! This is how you treat a customer who spends thousands of dollars a year for coffee and food at their place! Never going back to Starbucks again, I don't want to deal with people like that when I need help! and it's not like I was asking for free stars or rewards, I pay my money and I want my stars to be added to my account!

Starbucks stores are freezing!! Especially on days where the temperature is between 60-80 degrees. I've complained on at least 3 occasions, but their temperature controls for AC are in Seattle. Unbelievable. Furthermore, coffee is bitter (most of my friends agree) and the app is full of glitches. Another example of how corporate offices can be out of touch with customers.

Bought the Milk Frother at the official Starbucks website. Had been a client for years. Paid twice as much as similar product on stores because I thought that a company like Starbucks would check the quality and consequently back up their providers, all to find out that the product is of a very poor quality. Used it for not more than 20 times, paid $59.95 + Tax for a product that didn't last at all. When calling Starbucks customer service, they need all sort of information, to corroborate that it is actually one of their products.

I went to a Starbucks and asked for a small coffee. The clerk taking my order began to educate me about what the sizes of cups were called, what a barista was and what Starbucks represented. I indicated to him that I did not want to learn any of what he was telling me, that I felt no compelling need to learn their corporate culture and that, please, may I have a small coffee. He became bellicose. I assured him that he would not suffer my presence in his coffee shop in the future. I won’t be back and BTW, the coffee tasted burnt.

I find the overhead music to be offensively pervasive and berating common intelligence most of the times with the unknown artist’s lyrics. The lyrics are very antagonistic and condescend the listener's (in this case mine) feelings, thoughts, and activities leaving me to personally feel attacked and vulnerable to the programming it’s perpetrating in my unconscious mind.

I received a promotional email to buy $10 eGift card through Visa checkout and receive a $10 eGift card in return. It's been over a month and I was told I would receive it on Sept 30, 2017 but I still have not received it. My son also bought into this promotion and has not gotten his either. After several calls Starbucks said first that it was sent and then another rep said they only gave it to a few people and a third said they don't see our order even though we had confirmation numbers from Starbucks. It is false advertising and a scam. The reps will not help us or give us our money back. Visa checkout won't help either because they said it's Starbucks' problem not theirs. Isn't false advertising against the law? Hate Starbucks and will not go there ever again. I just want my hard earned money back for me and my son.

The stores can make their own rules which contrast with corporate policies and the Head Office don't even care about it. We even showed the store manager about the policies but they're ignored. We spent so much money to get to gold level and got my benefit waived because of their inconsistency. I never got any phone call from their manager to explain why they did it. Such a big disappointment for a big company.

Starbucks sends out an email indicating, "You are upgraded to a gold card." Woohoo. They say they offer you a free drink or food item of your choice, yet at the counter they deny it. Really. These programs are only gimmicks to get you in the store and spend more money. Every stupid retailer or restaurant engages in this tactic. A pizza place offers you a free personal pizza but the clerks push drinks and other crap on you. You spend more than the free personal pan pizza. Stay away from these gimmicks. I'm tossing the card out. And, a big reason why we have the health problems related to diabetes and obesity in this country is due to these designer coffee drinks. Do you really need a coffee with lots of high calories and sugar, milk, whipped cream and other garbage? One drink has around 64 carbs. You are better off eating a slice of pie. Save money and skip the designer coffee drinks. Skip the so-called rewards.

They never get your drink wrong. Employees are very friendly and professional. Great selection and always list calories and ingredients. Not last a nice place to read and enjoy the atmosphere.

My husband goes in there to get latte. There's not much I could get because of being borderline diabetic. I wish they had nutrition posting such as carbs for everything they have including drinks.

I've always loved Starbucks because they were nice and clean. I assumed buying items would come with reasonable return policy because the quality seemed high and the prices too. My wife bought me a coffee grinder for Christmas in 2016. The blade came off this morning and I thought it would be easy to return, I carried it all the way downtown and asked them if they had any warranty with things they sell, they were rude, accused me of stretching the dates and implied I was unreasonable to expect a grinder to work more than a few years even though the truth is I hardly ever used it. They said they would give me the customer service phone no. and I waited 20 minutes for that. Then I waited for 20 minutes minimum for a person, my ear was sore from the cell phone, I switched ears and talked to the rep who said "ALL items are only returnable for 30 days" with receipt.

Love the choices of hot and cold drinks. There's enough variety on breakfast and lunch items to fit anyone's palate. Customer service baristas are great, efficient, knowledgeable and get everything quickly done.

I am pleased with the number of selections available and the customer service. They will offer suggestions too. I wanted a beverage with chocolate, so they had suggestions for me.

The coffee is next to none and the treats and food are very good also.The staff are all knowledgeable and friendly. They all know what I want before I ask for it because they all know me. I think that's awesome!

Quality is excellent. No other place has a vanilla chai with such robust flavor and it is consistent in every Starbucks I have visited from the US to China to Australia, although they are hard to find there.

I have only purchased their coffee. Their prices are a little expensive for my taste. I have gotten gift cards from friends for Starbucks and have enjoyed trying out different coffees. Most every town has a shop there so it is easy to find.

Terrific espresso - strong but not bitter! Also very friendly and dedicated baristas. They remember my name and my drink! I just wish there was more seating at each Starbucks store.

Excellent place to eat. Atmosphere is very relaxing. Would recommend anyone to eat there. Will be going back very soon. Love the variety of food and beverage.

The products are consistent, the servers polite, the atmosphere pleasant. I can rely on Starbucks provide me with good coffee. Most of the time, I prepare my own coffee at home. Starbucks is a treat!

I would like the menu for lunch to be expand, they seem to be catering to more breakfast food than lunch. Some people like the atmosphere so they come during lunch and have coffee but there's only a few good sandwiches on the menu. My favorite is turkey pesto.

Food and drinks are excellent, and priced that way. Customer service is also above par. The store has an automatic door opener for wheelchair users, which I appreciate. The store is always clean and well-stocked.

There are only several food items that I get, the price could be lower, they are tasty. They could use more healthy options that are not pre-made boxes. Drinks are good but could use slightly lower price point.

It depends on the management of each establishment as to the quality of service, the friendliness of the employees and cleanliness. It's always nice when the employee gets your order correct.

When you get a good Barista you get a good drink but those are hard to come by at Starbucks. Now if you ask them to remake your drink some of them are okay with it but others have a lot of machismo or just way too much attitude. The consistency of the drink tasting as it should from different locations is rare here in El Paso. If I would recommend anything I would recommend Mesa Street in the Westside. There's a girl there by the name of Vanessa. She's actually a great barista.

Starbucks does a great job of getting to know its repeat customers, their regular orders, and calling them by name. They make you feel like a valued customer!