Starbucks Reviews

I called customer service to ask them to add my receipt from the store so I can have a stars added to my account. I explain to the representative that I left my phone at home that's why I have to pay cash. And his response was rude, well it's a one-time thing and it's my fault that I left my phone home. Seriously!!! This is how you treat a customer who spends thousands of dollars a year for coffee and food at their place! Never going back to Starbucks again, I don't want to deal with people like that when I need help! and it's not like I was asking for free stars or rewards, I pay my money and I want my stars to be added to my account!

Starbucks stores are freezing!! Especially on days where the temperature is between 60-80 degrees. I've complained on at least 3 occasions, but their temperature controls for AC are in Seattle. Unbelievable. Furthermore, coffee is bitter (most of my friends agree) and the app is full of glitches. Another example of how corporate offices can be out of touch with customers.

Bought the Milk Frother at the official Starbucks website. Had been a client for years. Paid twice as much as similar product on stores because I thought that a company like Starbucks would check the quality and consequently back up their providers, all to find out that the product is of a very poor quality. Used it for not more than 20 times, paid $59.95 + Tax for a product that didn't last at all. When calling Starbucks customer service, they need all sort of information, to corroborate that it is actually one of their products.

I went to a Starbucks and asked for a small coffee. The clerk taking my order began to educate me about what the sizes of cups were called, what a barista was and what Starbucks represented. I indicated to him that I did not want to learn any of what he was telling me, that I felt no compelling need to learn their corporate culture and that, please, may I have a small coffee. He became bellicose. I assured him that he would not suffer my presence in his coffee shop in the future. I won’t be back and BTW, the coffee tasted burnt.

I find the overhead music to be offensively pervasive and berating common intelligence most of the times with the unknown artist’s lyrics. The lyrics are very antagonistic and condescend the listener's (in this case mine) feelings, thoughts, and activities leaving me to personally feel attacked and vulnerable to the programming it’s perpetrating in my unconscious mind.

I received a promotional email to buy $10 eGift card through Visa checkout and receive a $10 eGift card in return. It's been over a month and I was told I would receive it on Sept 30, 2017 but I still have not received it. My son also bought into this promotion and has not gotten his either. After several calls Starbucks said first that it was sent and then another rep said they only gave it to a few people and a third said they don't see our order even though we had confirmation numbers from Starbucks. It is false advertising and a scam. The reps will not help us or give us our money back. Visa checkout won't help either because they said it's Starbucks' problem not theirs. Isn't false advertising against the law? Hate Starbucks and will not go there ever again. I just want my hard earned money back for me and my son.

The stores can make their own rules which contrast with corporate policies and the Head Office don't even care about it. We even showed the store manager about the policies but they're ignored. We spent so much money to get to gold level and got my benefit waived because of their inconsistency. I never got any phone call from their manager to explain why they did it. Such a big disappointment for a big company.

Starbucks sends out an email indicating, "You are upgraded to a gold card." Woohoo. They say they offer you a free drink or food item of your choice, yet at the counter they deny it. Really. These programs are only gimmicks to get you in the store and spend more money. Every stupid retailer or restaurant engages in this tactic. A pizza place offers you a free personal pizza but the clerks push drinks and other crap on you. You spend more than the free personal pan pizza. Stay away from these gimmicks. I'm tossing the card out. And, a big reason why we have the health problems related to diabetes and obesity in this country is due to these designer coffee drinks. Do you really need a coffee with lots of high calories and sugar, milk, whipped cream and other garbage? One drink has around 64 carbs. You are better off eating a slice of pie. Save money and skip the designer coffee drinks. Skip the so-called rewards.

They never get your drink wrong. Employees are very friendly and professional. Great selection and always list calories and ingredients. Not last a nice place to read and enjoy the atmosphere.

My husband goes in there to get latte. There's not much I could get because of being borderline diabetic. I wish they had nutrition posting such as carbs for everything they have including drinks.

I've always loved Starbucks because they were nice and clean. I assumed buying items would come with reasonable return policy because the quality seemed high and the prices too. My wife bought me a coffee grinder for Christmas in 2016. The blade came off this morning and I thought it would be easy to return, I carried it all the way downtown and asked them if they had any warranty with things they sell, they were rude, accused me of stretching the dates and implied I was unreasonable to expect a grinder to work more than a few years even though the truth is I hardly ever used it. They said they would give me the customer service phone no. and I waited 20 minutes for that. Then I waited for 20 minutes minimum for a person, my ear was sore from the cell phone, I switched ears and talked to the rep who said "ALL items are only returnable for 30 days" with receipt.

I am pleased with the number of selections available and the customer service. They will offer suggestions too. I wanted a beverage with chocolate, so they had suggestions for me.

The coffee is next to none and the treats and food are very good also.The staff are all knowledgeable and friendly. They all know what I want before I ask for it because they all know me. I think that's awesome!

Love the choices of hot and cold drinks. There's enough variety on breakfast and lunch items to fit anyone's palate. Customer service baristas are great, efficient, knowledgeable and get everything quickly done.

Quality is excellent. No other place has a vanilla chai with such robust flavor and it is consistent in every Starbucks I have visited from the US to China to Australia, although they are hard to find there.

I have only purchased their coffee. Their prices are a little expensive for my taste. I have gotten gift cards from friends for Starbucks and have enjoyed trying out different coffees. Most every town has a shop there so it is easy to find.

Excellent place to eat. Atmosphere is very relaxing. Would recommend anyone to eat there. Will be going back very soon. Love the variety of food and beverage.

Terrific espresso - strong but not bitter! Also very friendly and dedicated baristas. They remember my name and my drink! I just wish there was more seating at each Starbucks store.

The products are consistent, the servers polite, the atmosphere pleasant. I can rely on Starbucks provide me with good coffee. Most of the time, I prepare my own coffee at home. Starbucks is a treat!

Food and drinks are excellent, and priced that way. Customer service is also above par. The store has an automatic door opener for wheelchair users, which I appreciate. The store is always clean and well-stocked.

I would like the menu for lunch to be expand, they seem to be catering to more breakfast food than lunch. Some people like the atmosphere so they come during lunch and have coffee but there's only a few good sandwiches on the menu. My favorite is turkey pesto.

There are only several food items that I get, the price could be lower, they are tasty. They could use more healthy options that are not pre-made boxes. Drinks are good but could use slightly lower price point.

It depends on the management of each establishment as to the quality of service, the friendliness of the employees and cleanliness. It's always nice when the employee gets your order correct.

When you get a good Barista you get a good drink but those are hard to come by at Starbucks. Now if you ask them to remake your drink some of them are okay with it but others have a lot of machismo or just way too much attitude. The consistency of the drink tasting as it should from different locations is rare here in El Paso. If I would recommend anything I would recommend Mesa Street in the Westside. There's a girl there by the name of Vanessa. She's actually a great barista.

Starbucks does a great job of getting to know its repeat customers, their regular orders, and calling them by name. They make you feel like a valued customer!

On my birthday, I got some treats at Starbucks, I wanted to get coffee but the staff help me choose something better, green tea latte. They were very kind and helpful which contributed to my birthday. The latte was also really good, my first green tea latte.

Phenomenal customer service is the key for success and they got it down Patten. Every time greeted with a smile. Coffee second to none. Good breakfast sandwiches.

I like the rewards program and the variety of drinks and specials. They have a good attitude, always ready to serve and make the drink the way you want it.

Starbucks coffee consistently is excellent; breakfast sandwiches are large and delicious; lunch options are less appealing because of esoteric offerings; employees appear engaged and customer-focused.

I am always impressed with the customer service at Starbucks. I have always been treated very well at each store I have visited. I enjoy the food too. Most of the time it is very good. Occasionally, some of the bakery items are a bit dry from being exposed to open air.

I am addicted to Starbucks coffee. Very unmotivated staffs though. If you walk into any Starbucks, you will encounter a variety of “cool nerds” with absolutely no awareness of the customers' time. More often than not, I get to relive whatever dysfunctional evening/weekend experience discussed/debated between the employees as the line grows and people question themselves as to why they keep coming back. It's the coffee. I even grind Starbucks French roast at home daily.

I shop at Starbucks on a daily basis. I have a serious addiction! My local place is fantastic however some of the others leave much to be desired w/ Customer service.

The only one piece of advice for Starbucks, apologize to customers when they are kept waiting. Other than that, you have the best coffees and most innovative sandwiches.

The staff are very friendly and they are fast at getting what you want. The staff make accomplished accommodation for the customers. I really like Starbucks. They’re friendly and the atmosphere is very appealing to me.

Yes I was at the Starbucks in Fort Benning, GA yesterday 09/02/17 and ordered a two White Chocolate Mochas and at first they were served to me cold after paying $13.00 for 2 cups. Then the other coworker remade them and they were still cold. I will continue to visit our Circle Ks here in Columbus, GA and pay 0.99 for a medium cup of GREAT coffee. This is beyond ridiculous. I will never give Starbucks any of my money.

The product is always consistent and good quality. The customer service is dependable and highly competent. You can always count on a good product. They are available and easily identified.

I love the fact that you can usually get your favorite sandwich with your drink, what I don't like is when you go and try to get this one sandwich (chicken BLT) and they tell you either they don't have any or they discontinued that one. Please it must be a popular sandwich cause they were out so why discontinue.

The star quality of the service that Starbucks offers is fantastic. They usually have your order out in quick fashion. Recommend this chain if you are looking for great coffee.

When you go to a Starbucks you can expect quality service along with a good cup of coffee. Mochas and frappuccino drinks are consistently good. Most of food and/Or baked goods are very good and reasonably priced.

Customer service is wonderful although a few times were not but overall great. Facilities are clean and free wifi is also a plus. Food and drinks is just a wee bit high but, I do enjoy Starbucks.

I love Starbucks! Unfortunately I don't have one in my area, but I travel a lot and know where each one is along my routes. Every Starbucks that I have traveled to has always been clean. The staff is always smiling and kind, even when they are super busy. They all seem to have fun and work together as a team, and I can laugh with them. I love the variety of coffees and always try the newest flavors! And of course I have to try a little sweet treat, unless I have to sit down for some wi-fi, then I'll have a sandwich too! Their food is delicious, but a few times there is nothing left, which does bother me, especially when it is only 3-4 pm. Other than that I enjoy the atmosphere and everything else about Starbucks!

No matter where I have been in the country/world & went into a Starbucks I have always received the same great, friendly customer service. Their products always look fresh & appealing. Their coffee is second to none!!! The team members look like they really enjoy being at work and part of the Starbucks team.

Although the quality at Starbucks is currently rewarding for me in the meantime, however after witnessing disconcerting and unprofessional from one to two employees at the Rancho San Diego Starbucks located next to Petco. During May 2017 one employee who goes by the name Miranda eventually her getting more complaints from customers along with me getting the orders wrong and accused me not once but twice for harassment in addition that she frames one employee for the issues while ultimately accusing with an employee going by the name Ashley accusing me of scaring kids! Very poor quality!

I have not been there in a while. Last time I went the service was horrible. I got a cake ball and a steamed milk and it took forever and they forgot all about our order. I had to complain because it took 30 minutes to receive steamed milk and they were not busy or short handed.

Starbucks their daily coffee is good but not great, I will order a small coffee black with no cream or sugar. I like the taste of it that way, their baristas are efficient but not very friendly, I think Peet's is a better coffee but they are not very many of them in AZ.

There are many choices of tea and coffee both hot and cold on the menu. The coffee is fairly bold and aromatic. Pastries, yogurt, and light morsels fit the bill for a light meal - the baristas are quick and efficient. Definitely my favorite coffee stop!

I have lived abroad 10+ years and having a Starbucks nearby was a touchstone to the US. I have seen that Starbucks provides more than coffee and muffins - at times it provides a safe haven to be left alone. Although I currently live in the US (Tennessee), I regularly travel to other states. I base my ratings upon observations of many Starbucks' locations in and out of the US.

Their coffee is somewhat bitter and is very overpriced. In addition, I would like to see more gluten-free, or at least wheat-free, items on the menu. The advantages? Customers can take their time enjoying their food and beverages if they choose to do so on premises, and nobody hassles anyone to move along. Perhaps if Starbucks paid their baristas decent wages, employees wouldn't feel compelled to put out a tacky and obnoxious tip jar, something customers have been seeing more and more of in places that don't offer table service! Did Starbucks start this annoying trend, or just encourage it?

I usually receive great service. I've only tried a few of their food items and they were ok, nothing to write home about. Normally I just get coffee or tea.

The employees seem to have the same far left elitist attitude as the CEO and general direction of the company. Why anyone would spend $5 on coffee escapes me? For that $5 I can get a pound of coffee beans, store them in a vacuum container and grind fresh coffee every morning.

They suck. They are awful. They charge too much. They are terrible. I will never go there again. The food is putrid and the coffee is terrible. Started going to Dunkin' Donuts and they are great. What a pleasant surprise. I will never spend my money in Starbucks again.

I like Starbucks, hate the prices but love the service. Wish they had a bigger selection of munchies and sandwiches. The baristas try very hard to get your order right and correct any mistakes without rancor.

Although I'm not a fancy coffee drinker, I love their breakfast offerings and their bistro boxes. Very fresh and healthy and a good value. I love looking around at other items, too, like coffee mugs, candy, and other sundries.

Coffee is very expensive --- I will stay home & make my own w/ Some of the best in this state: Mello Joy Coffee. The ones I do like/Love are so full of calories I cannot see the advantage to have 1 cup as opposed to a meal somewhere.

Way too slow. Customers ordered quick stuff shouldn't wait in line behind those people ordering coffee/food that takes a long time to order and make! Starbucks has been extremely remiss in not resolving this problem for a long time!

Starbucks# 2949 Manager refused to give her last Name. Sounded like she said her name was Edie. This store has flies flying around in the pasture bin. After, I alerted the Manager of this problem, she acted like this was no big deal. If this ok, I can't imagine what the kitchen area behind closed doors looks like. I will never order anything to eat from Starbucks again.

Neighborhoods usually improve with a Starbucks around. They offer great meeting and collaboration space. Usually a cozy ambiance. But they could use more nondairy, alternative sweetener options.

I wish their menu had more selections. Also some of the staff need to listen to their customers! I truly enjoy the chi tea and a few of the other things on the menu.

The chain has grown too fast. The service is horrible and the drinks are sugar filled. The coffee is bitter and inconsistent. I get staff members who try and friend me on Facebook. Strange at best. Overpriced and not even good.

A little expensive, sometimes slow service and/or long waits, and sometimes dirty, but people still go there. I tend to go when I have time to sit down and visit with people or do some reading. But careful with the blended frozen drinks, unless you're not worried about calories. Also their espresso and iced coffee tends to be a bit on the bitter side.

Starbucks not only has a wide variety of great coffee but it has the most tasty and healthful food choices. I also like the products it sells and go there for small hostess type gifts.

The service at most of the locations we have visited has been very good. Our local location knows our name and what we usually order. The staff is well trained in customized orders.

Their service on the drive thru is usually very slow and what they give you on the sandwiches isn't worth the amount of money they charge, you'd be better served going to McDonald's.

I went there was a friend, we went in there and got two drinks both of them iced or Blended. Basically we got to Frappuccinos. They were very considerate. Very patient while we ordered. And had a great attitude. However they did mix up the drinks. I was lactose intolerant and they put regular milk in besides soy. Fortunately though they caught it and fixed it. And the service was very fast.

You never had this tell Starbucks twice what kind of coffee you want. I like the caramel coffee and scrape and it's always that way and always has been that way.

The coffee is so strong I can't drink it. Other drinks like apple cider are fantastic and the dessert options are fabulous. It must seems to be extremely strong coffee that leaves bitter taste in your mouth.

Coffee is always fresh, and all the staff courteous regardless of crowding; menu could be expanded but it is not really intended to be a full service restaurant.

Good amenities but overpriced. Promotions are costly. 125 dollars+- to obtain free beverage. Bonus stars can only be used on food items prepared and served...not on products sold to be consumed or used...ie coffee beans, cups etc.

I like the way the set up is in the store and also the ambiance. The staff are nice and courteous. I like the different drinks and food items that are healthy choices.

Starbucks has consistent product, pleasant and professional employees and they work hard to keep the pace of the customer needs. The locations are convenient and you always know what you are going to get, along with their guarantee offering to replace an unsatisfactory order.

Better coffee made at home. Unknown why people pay high prices for high fat drinks with poor service. Does anyone have imagination to see a bad deal when presented with it?

Ice coffee very bitter and day old. Food displayed looks old and process ready for their microwave oven. Staff are friendly & busy, hence tables and chairs not maintained throughout the day.

The mobile order is very convenient and customer service is consistently good at most locations (although I have a specific store I am loyal to when not traveling). Their prices are ridiculous for their specialty drinks but I generally prefer my coffee unadulterated. Also I do wish their non-dairy milk choices and whip cream did not contain carrageenan.

Starbucks at an airport is not of the same quality in coffee or food selection when compared to non-airport branches. Do not go to an international based Starbucks with the same expectations as the USA.

I'm tired of spending $5 on coffee and not being able to drink it! I ask for an extra shot in my latte very rare do I get it, I pay for it, they forget to put it in. I don't want it milky, I get skim milk and three shots. One would think you could taste the coffee! I got to the point of not buying it daily once in a while and I taste and have them remake it if it isn't strong. They tell me it's the machine, they are not all the same!!!

Great service. Never have problems with this chain unlike McDonald's or Burger King. However it is expensive. I cannot go there daily and too much calories.

Starbucks in Cathedral City Ca needs more baristas. Service is very slow. I also wish they had more salads and greens instead of pastries, sugar, and even more carbs. The ambiance is generally good, which is why I return. There is a Starbuck's in Desert Hot Springs where I live, but it is too small, doesn't have enough tables, and store layout isn't good. Same general problems with menu, but coffee is always good at both places.

Good coffee choices although the coffee is better and cheaper at McDonald's or Dunkin. Good bagels. Food choices are not great but they'll do. Biggest plus: the staff are intelligent. Biggest minus: people (often young and healthy) hog seats without consuming food. And there are too few senior friendly seats (chairs with backs that are a normal height so that your feet can touch the floor).

Starbucks employees that gotten out of hand. They try and act too cool and they think that they're above a lot of people don't like the attitude there. Too pompous and if you're undecided on what to get they don't want to really help you. Understand that they're a busy place but attitude to make a big difference.

Even with a limited selection I usually find something worth having. It's enough to fill the void with something nutritious and tasty. And then I like the tea.

I'm a Starbucks junkie! Absolutely great customer service at each location I've visited. Expensive, but you get what you pay for. Kudos to Mr. Schultz for his continual brilliance.

All of the Starbucks stores are filled with houseflies, which spread many diseases. There are many ways to get rid of flies, such as flypaper, but Starbucks is not interested. I complained to them a long time ago about excessive flies in their stores, but nothing was done.

Lady who works there would NOT let me use the restroom for customers today August 7, 2017. I gave her $20.00 to hold as a guarantee that was ordering a grande Soy Latte. She refused. Everyday for years I go to Starbucks at least once a day and spend at least $5.00 but this lady who was working refused to let me use the restroom. Terrible feeling. Somebody needs to talk to her and give her appropriate training.

Was charged for a regular coffee instead of a free refill. I'm a gold card member and therefore receive them free. I didn't notice till I checked my acct because this store had just allowed another customer to terrorize all of the other Customers at this location and didn't do anything until he made a sexual comment to an employee. Typical, Starbucks doesn't care about their customers only the money. The customers had to call the police and ask for assistance because Starbucks didn't want to be bothered. They didn't want to draw attention to themselves with having the police showing up at their store. They would rather have another customer assault the other Customers than provide a safe environment.

Had the displeasure of getting coffee at Starbucks in St Rita's (Lima) this morning & wish I'd just gone to McDonalds or anywhere else! 2 young ladies working & hard to tell who wins award for poor customer service. No greeting, no thank yous so I made sure to give both & still neither of them responded. I don't have order # but after reading other reviews wonder would it really matter.

This has been going on for years and customer service has never resolved the issue. Every time I receive an email for a challenge or promotion, I click on "Activate the offer" or "Join the Dash." I always read the fine print, purchase the items required within the dates provided and then I wait for the promotion period to end. A week after that, I have to contact Starbucks to manually add my reward stars. How infuriating is that? Every single time! The same thing happens with my husband's card. He has to do the same thing, call or fill out the feedback form. Starbucks - get it together already, and give customers the rewards they signed up for!

I've been going to Starbucks for years now but recently started to try the breakfast sandwiches. The ones in the display you can clearly see the bacon isn't fully cooked. This is the same mess they not only gave me here in Philly but sides of attitude with it. Location here on a popular street there's one barista that for some reason has it out for me. I've never given attitude or made crazy demands yet he is always condescending when talking to me and purposely messes up my food. One barista will twice cook my bacon like I ask so it's cooked. The miserable one however cooked the sandwich twice giving me burnt bread and raw bacon. I don't know if he thought I wouldn't notice or come back considering my job is right across the street.

I was at store #16710 and was waiting, waiting and waiting for my wife's drink and finally I opened my mouth. I called to speak to the manager and she gives the excuse everyone is helping each other. Garbage. They have 3 people on the drive through and one person helping people that walk in. She is a very poor manager, does not know the first thing about customer service or selling. She is poor.

Starbucks retail locations in Hollywood, California regularly violate customer rights, illegally, unethically and they could care less. Hollywood area district manager Holm ** has instructed employees at all stores on Hollywood Blvd, Hollywood/Franklin, Hollywood/Vine, Hollywood/Western and others in the area, to deny paying customers' access to public restrooms, to refuse the cashing out of gift cards, and to overcharge customers by applying add-shot and alternative milk fees (like Soy or Coconut) when the fees are non applicable. Furthermore, when you contact the Starbucks customer service department via the 800# - easily the worst customer service team in the nation - they are trained to repeat: "I'm sorry but a district manager will have to follow up with you." The employees are rude, ignorant, and lack professionalism of any kind. If you request to speak with someone higher up, they'll laugh.

I recently have had problems with the customer service line you call when you have a Starbucks problem. Very rude and didn't even care about the issue. Since the call I have gone to 3 Starbucks. Service was horrid and all 3 drinks were wrong.

Go to this SB forever and recently there are new employees who are terrible. Just waited in line for 20 min only for them to say they ran out of iced coffee. It is 90 degrees outside, don't you think you should plan and make extra iced coffee? Horrible service and when they do make coffee they add too much water to Americanos and too much syrup and so many other reasons why I am not going to SB in Dobbs Ferry NY on the Saw Mill South again.

I was going to Starbucks for 9 years approx. The 1st 1 in Sawgrass Mills Mall Sunrise, FL. Nothing beats the drinks I will say that. But I would buy every Saturday cookies and they were nice size, and delicious. But then around 4 years ago they got smaller and smaller and stop buying them. I went to a new Starbucks in Plantation Florida on Sunrise Boulevard. They just opened up last week I looked at all their food. Their muffins are so small and their cookies are so tiny. You guys should be embarrassed and that's with a capital EMBARRASSED. One of the employees heard me say, "You guys should be embarrassed," and he nodded with his head up-and-down not saying a word. He agreed with me. I will never go to your store again. If I could RATE YOUR STORE EXPERIENCE A MINUS ONE -1 store I would.

I enjoy their services and customer service. Not a huge fan of their coffee as it is a bit bitter. Their plastic tumblers only give you about 6 months of use before you start tasting plastic heavily in your drink. Even with following the proper care instructions. I have thus stopped purchasing plastic tumblers. I have noticed that fellow customers are somewhat snobbish and seem to have a me, me, me attitude and want to be first and out the door. It's not at all uncommon to have people cut in front of me because I was half an inch out of line. Or at least that's what I noticed in several of the King County, WA locations. At the company I work for, the employees leave free expired treats from their kiosk in our break room. Yummy, but at the same time with a word of warning: I have on one occasion received mild food poisoning from this. Appreciate the services though. Just wish they didn't monopolize the area so much.

I often go to this location to buy coffee or tea, because it is convenient. The service has been hit and miss. I order Venti Black Tea Lemonade without the sweetener many times during warm weather. Today, I saw a barista making this drink purposely with tea and water and ice, with no lemonade and no shaken. (There was a label with my name and correct drink description on the cup). What I got was a cup of waterdown tea with no lemonade. When I mentioned to a staff, I saw how this was made. The staff just gave me the lemonade and "here" to just pour some into the cup. I was a bit appalled to see how bad the service had gotten. It is a big sign to not to go back to this store again.

The Starbucks in Seattle [83 and Aurora] 95% of the time, will not put a sleeve on my Venti tall EXTRA HOT Latte. I politely tell them that cup is extremely hot to hold, thus adding a paper sleeve absorbs the heat. Their reply is usually to point to the sleeves and then states "You can put it on yourself" or points to the sleeves and say "There they are". Inexcusable conduct to a potential serious situation that can happen. The employees need to be retrained and know safety protocol to extra hot beverages.

Recently, I noticed that the card balance went down faster than usual. Also heard from 2 friends over the past 3 months that money would be taken from their cards mysteriously. So, out of curiosity, I checked the purchase history. I discovered the unauthorized deduction (total of $12.05) occurred in 2 different Starbucks stores. I asked the cashiers to redeem the rewards on food but evidently they deducted the value of the food from my card "and" redeemed my rewards. In a sense, I doubled paying them (real $$ and the rewards that I am entitled to use on food). I sent an email to its Customer Service and got an apology email of experience and an reimbursement of $12 only. I am very disappointed with the corporation.

I called on 2/3/17 due to accidentally deleting one of the cards with a just reloaded balance on my phone app while still trying to figure out how to use the app. I was in the store and had receipts for just reloading the card that was accidentally deleted ($25). The employee was unable to help, even though they knew exactly what had happened, but said to call the store with my receipt. After calling about this to the 1-800 number, the customer service agent did research and I was on hold at least 30 minutes. They were able to see the money and the card that was reloaded and said they would sent out a card with the money I had just reloaded.

I am a highly unsatisfied that I went to try the unicorn by Thursday 4/20 and every Starbucks I went to was sold out. This is saddening because I am a huge fan of Starbucks and to be overly excited about something that I was not able to try is unreasonable and not customer friendly.

This is located near where I stay. Decided to visit and go inside to purchase a drink. Normally just use drive through. The employees there are very rude & nasty. The store reeked of cigarette smoke which was all in my clothes when I left the establishment. As I stood there to place my order a worker behind the counter splashed water on myself and the cashier and all she could say was, "Sorry I had a long day." There is a reason I never dined in at this location! I was so upset and took everything for me not to snatch her ** over that counter. Listen Starbucks. Your drinks are not that great and overpriced so you would think you would work on your customer service better and at least keep your store clean. The counters at this location were sticky nasty & had trash on the counter. Man Starbucks has really gone down. I guess you start making money and everything else goes to hell!!

I'm satisfied with Starbucks but I've noticed you have to go to Decent locations, to get good espresso beans and grinds, for your espresso drinks. Not making this up. And it varies, on how the store is run, the populace that visits, and *who* is serving your drink! This is one of Starbucks 'affiliates' (spelling? definition?) that sort of, remains as a quest when you want a good fresh espresso. If I go to a affluent area, that is not high traffic, just about every time, with the same baristas. If I go to an area, high traffic, it varies from store to store and barista to barista. So to each his and her own, at a traffic non traffic, wealth non wealth location!

I along with my child went into Starbucks at 14329 Bear Valley Road in Victorville, CA. And bought a bag of chips and I asked if I could get two sample cups of their green tea and was just flat out refused. He the employee had said that we're not giving out samples at this time. BS! If I didn't know better, it seemed like he was happy NOT TO GIVE IT TO US. I had also made 2 trips to two other Starbucks stores earlier and had spent almost $20.00 dollars in total that day at 3 different stores. We like Starbucks EVEN THOUGH THEIR STUFF IS WAY OVERPRICED! A company that makes SOOO much money on a daily basis and BEING CHEAP ABOUT 2 sample cups of tea. I think I'll be staying away from Starbucks a lot more from now on!!! What a SHAME, worrying about 2 sample cups of tea and not about the money or potential tips that you could have earned. Oh well!!!

Alexis in the Starbucks is so rude every time I go in. She gives you the impression you are putting her out requesting a coffee beverage. The Starbucks street in the same Plaza has great friendly employees who are helpful and knowledgeable. Management at the Safeway inside Starbucks should get rid of her. Awful experience. Never going back!

Ordered an iced latte and got a hot latte poured over ice. The ice melted and I left with a lukewarm latte. Besides this, the drink looked like it was missing a shot, even I've ordered an extra shot, so it should have been browner than usual. So I've got 2 less shots than I've paid for. Another barista re-made it for me after I complained, it was cold and brown like I like it, but come on! I mean, did the original barista really think that pouring hot latte over ice is an acceptable recipe for an iced latte?

I spent 29.95+tax on a simple thermal cup - Valentine's day theme. The "Starbucks" on the side has already come off, you can't put it in the dishwasher, can't handle carbonated drink (not that I drink soda but I may want one some day). So not worth $30. And I stopped buying their weak coffee a long time ago and I'm from the Northwest.

Just tried to use a coupon that I got at the Starbucks in Havertown PA (West Chester Pike). 50% off a lunch item after 11 am (it's 2pm). They said that they don't honor the coupon. Yep they gave them out. But they don't accept them. What kind of way is this to treat customers?

I went this evening with my little kids, husband. When taking our order itself halfway, ** went to brew some coffee even without telling us. She came back and said "sorry". While taking our orders I found she being upset or rude, unable to judge at that time. I took it easy. Then order placed, we were asked to wait for few minutes. We Sat in a table and waited, watching ** doing some coffee making process. We got the tea ordered, waited again, but never got the cookies and scones. Again we waited. Customers who came after us were served, So I went to the counter and told about the wait.

On 12/3, I ordered a traveler, a demi mug and some Verismo pods. I paid with my Starbucks card and the money was removed. On 12/9, I called to check on the status of the order. I was assured it would ship, and that it would update on 12/10. On 12/10, my order was cancelled. I called customer service and was told there was a glitch, and that the money would be refunded by 12/12. A few days and a couple of calls later, the money was refunded. The customer service rep apologized and offered to provide free expedited shipping on my replacement order.

Every time I go to the Starbucks near my home they are coming up with a different price every day. Do your employees make up the price. Sure do believe so. A drive through should have good customer service and it's the lousiest slow, and they don't know what they are doing. Where are they getting their prices. From their head... Very very Unprofessional. I will never return to that Starbucks ever again. That's a sad store... And never give you a receipt either. I wonder why...

Have been extremely loyal to Starbucks dating back to the 1990s. I would seek them out in my business travels as well as near my homes in California and near Phoenix, AZ. My work in Phoenix moves me about the valley quite a bit so I have become familiar with Starbucks locations just about everywhere in metro Phoenix. While service remains friendly, quality and product consistency have eroded rapidly over the past several years at many locations. A few remain inviting enough where you actually would enjoy sitting and visiting with friends or immersing yourself in a book, or looking up something on your gadget of choice.

Starbucks sucks! Last night I stop with my wife to get drinks at Starbucks on Whitlock Ave, Marietta, GA. I also order pizza to go for my son (he was not with us) from across the street. My wife went to the BR and I went to get the pizza (I walk across the street and came back). Then we went to the car and found a boot on it!!! I call the number from the sticker and told me the attendant will be there shortly (took 45 minutes for him to come!!). Complain to the Starbucks manager and he said that is Starbucks policy that you can't leave the parking lot and we have plenty of sign for that!!! You expect me to read the signs every time I stop for a cup of coffee in the dark!!

I'm very dissatisfied with the flavor level of the coffee Starbucks store are brewing especially in Fremont stores. They are watering down their coffee too much and the way they are upkeeping their store one sloppy mess.

I went to the Starbucks in San Antonio on Bitters Road, and I sat and sat for my drink. There was no one else in line and they made drink after drink for the drive thru and while I waited and waited - I noticed they clean the nozzle used to steam the milk with a dirty rag and never changed it drink after drink - I will never go back there where people inside are ignored.

I went to Starbucks online site and my password wasn't recognized. I followed their directions and changed my password. The site recognized the change until I used it. Had to change the password 4 times. Finally, I phoned the company. Their response, "Your account has been closed for 24 hrs." I bought a $40 tumbler last week, collect only Starbucks cups, buy coffee to brew at home and stop in 3 or 4 days a week to buy coffee. Thank you Starbucks! You're a real winner.

My husband and I weren't on happy terms today, and he wanted to bless me by getting me my favorite, Starbucks. And I always get almond milk due to my dairy allergy, and the lady (he didn't get her name) said "Okay, great. Almond milk. No problem." She didn't. And I'm paying the very painful consequences. If you want to keep clientele, TRAIN BETTER.

I am a coffee lover. I usually go to McDonald's to have a cup of latte. But today for a change, I went to Starbucks and ordered a hot cappuccino... I Sat there in Starbucks and used the free wifi. After 20 minutes something... I take my cappuccino with me as I decide to go back to my home. When I am about to reach my home... the cappuccino leaks from the lid. My dress soaked with cappuccino. It's a bad experience for me since I always buy coffee from McDonald's and it never happened to me before. Even though the coffee from Starbucks are really expensive... they are using very cheap cups. I will never go to Starbucks again.

For a week now I've been unable to order because the shopping cart is literally broken, and according to each person I've dealt with, it has something to do with PayPal. I cannot delete items from the shopping cart. The shopping cart broke when I selected PayPal; "null, null, null" is now printed in my payment method. No one at Starbucks has been able to fix the problem; I've tried email, chat, and phone support. No one has a solution; the script message about cookies and cache is bogus. The first question each person asked was if the purchase was attempted through PayPal. I've logged into my account from multiple devices, changed passwords (I'll say too easily), and somehow none of the items can be removed from the shopping cart, and no purchase method can be selected anymore.

I purchased a Caramel frap early one morning. The drink tasted like it had no Caramel in it, tasted like blended ice. I was on my way to work and had no time to take it back and have them remake it. This seems to happen a lot at this particular store, my co-workers have said the same thing. I will not go back and purchase anything from them again. Waste of my hard earned money.

On July 17, 2016 I visited the Starbucks on Fellowship Road and Route 73 in Mt Laurel, NJ. I had my 4 month old, dog, and mother in the car with me. I visited this Starbucks because they have a drive through which makes it much easier with a baby and dog in the car. I ordered a hot grande nonfat cinnamon dulce latte with no whip. This is the same drink I have been ordering for years. I waited in line for about 8 minutes before I even got to the window to get my drink. Granted, they did seem very busy.

ABOUT a week ago my mother and I like every morning go to Starbucks in El Segundo/MANHATTAN Beach (California) and my mother asked the cashier what was wrong with her face because under her makeup were these welts that were getting bigger and going down her face to her neck and was it contagious. So the cashier got mad and said everybody was asking her this and she didn't like it.

Every Sunday morning I go into the Starbucks near our church and continue to be delighted with their service and coffee. Jameslyn has been my barista it seems like since Day One. She has been tremendous, always knowing exactly how I like my coffee and asking how my week was. She and the others there have been super-friendly. It's like going to a friend's house every weekend.

I went after hours to have a meal and a glass of wine paying TOP DOLLAR. Well my food was cold so I asked to warm up. At the time the food was served I asked for another half of glass of wine. I suffer from severe back problems and I didn't want it to used my can, so I was walking funny. When I was leaving as soon I got in my car I was approached by cops in both sides. The officer asked me for my car key and I Gave to him. I asked if he can call my home, to my husband to came to get me.

They have a employee at the Starbucks in Clifton Colorado, who continually gets Younger woman with low self esteem all messed up on pills and takes advantage of them. He continues to laugh and do the things that he does. I refuse to see this man's face or to let up on Starbucks or the DR and Dr Office here in Colorado until they do something about this man's sick pedophile ways. They brought up a review at one point and since he is buddy, buddy with the manager it was swept under the rug. He will end up killing my son's Mom and other woman and I will not stop until SOMEBODY HEARS ME AND HELPS.

I have been a loyal Starbucks since 2008, the year that our smaller town finally got a Starbucks location. Since that time, they have expanded to three stores and one smaller store within our local Safeway/Ridley’s. I am a gold card holder, a very loyal Starbucks customer and have recently found myself defending Starbucks to a few people who had read misinformation and rumors about Starbucks to defend my continuing support of Starbucks.

I enjoy Starbucks coffee, food, and other beverages. But the last three times I bought a hot coffee to go, it leaked all over me. Imagine the frustration when you're on your way to an important business meeting and you're dealing with coffee spills on your suit. I don't understand how in the 20th century we still can't get this right. Dealing with this frustration is enough to make me reconsider the occasional stop for a cup of joe from Starbucks while traveling.

I was the only person in line. I ordered a hot item, which was put in the oven. Then a woman shows up after me. The associate took my hot item out of the oven, laid it on the counter and then proceeded to go into the back room, get out a sandwich, put that in the oven, all the while letting my food go cold. Then he packaged both items and gave the customer-come-lately HER still hot food while leaving mine on the counter. I am guessing the other customer paid with the mobile app and was given precedence over a person ACTUALLY in the store and having already placed her order. This is exactly what I feared would happen: people who can afford a smartphone jump every line and get serviced first.

I am very disappointed in Starbucks online service. On July 6th, I ordered and paid for a tumbler. Received a tracking # from them, but 6 days later the tracking # still showed no info. on its movement. Meaning... it never got sent out. I called and they said they were sorry & that it was expected to be sent "that day" instead (the 14th). More days go by. Still no movement on the tracking #. I called them again and they apologized again and said this time they would send it overnight. The days went by. And AGAIN. Nothing arrived. I called them for the 3rd time.

I typically order only one thing - iced caramel macchiato. This is one of the simplest drinks they can make. Ice, vanilla syrup, milk, espresso, caramel drizzle on top. Simple, right? Well, apparently not. I have ordered this drink and been kicked with a bitterness because they DON'T ADD THE SYRUP! I would put this down to someone poorly trained at one location, but it has happened at three in my area.

My child's teacher LOVES Starbucks coffee. So at the end of this school year (2015-2016), on June 2 to be exact, I bought a Starbucks' gift card for my child's teacher. I had asked the cashier to put 100.00 on the gift card. The cashier charged me 200.00 instead. Sadly, I didn't realize it until the following day when I checked my bank account and noticed the amount, at which point, I checked the receipt and surely, it was for 200.00. I then called the store to inform them of the incorrect charge. They were very helpful...but unfortunately, I was doomed because now I had to experience the lovely method of which Starbucks provides customer service via their 800 helpline.

I tried to reload my card via app on June 22, and it failed because of a "system error." When I spoke to customer service, apparently this was a big issue for Starbucks app on June 22. I saw on my bank account that Starbucks had charged me 4 times the amount I had requested. I called Starbucks. Worst customer service of my life. She told me I had to dispute it with my bank. I asked her for verification from them that the charges were voided - she wouldn't. I asked for a manager and after five minutes on hold she hung up on me. I am so disappointed. Now I am out four times the money with no benefit because their app failed. DO NOT USE THE APP!!!

The Stony Brook hospital Starbucks location. This Starbucks does not honor free beverage after you earned it by collecting your stars. They only celebrate Starbucks Happy Hour in May for 3 days, instead of from May 3rd through May 15th like other Starbucks. In October I ordered a grande Frapula. One day I was charged $5.65, the next day I order the same beverage and size and was charged $6.75. There is never a supervisor or authoritative figure in the store to assure quality, customer satisfaction and cleanliness, or to go to if you have a discrepancy. The location is convenient for patients and their families as well as staff.

Well I'm always trying new things. I love Starbucks and I'm one of the ones that would always be pissed off for tooo much ice and no foam in my drinks but I would always watch them like a hawk and tell them exactly how I like it. But I went in tonight to get a new drink. I kind of knew it was a waste of time just because how much different can it really be from what they have already. So whatever I tried it and omg never again will I try something new from them again. Very disgusting. The drink was horrible. The service was awesome. I got the youth berry and the caramel one. Horrible and $5 each - waste of money. I could have gone next door and got a frozen lemonade from Wendy's for $3 and it would have tasted better.

When I order a Venti Skinny vanilla latte it is always Never full - so much foam. Even when I inform the clerk No Foam. When I receive the coffee it always has at least 1 inch or more of foam and the coffee isn't for me, it's for my wife. I quit going to Starbucks and cancel my Gold Card. The company don't seem to Care. It's all about the money.

Who doesn't know Starbucks? It's popular especially at the end of each year where they give a pamphlet to a consumer and fills it up with 18 stickers (and buy 18 coffees from them) to get a planner. Imagine that, 18 coffees! It's like you are giving them your salary because it's high priced. But I guess it's only practiced in the Philippines and not in other countries as here in Malaysia, it's not that appealing. Besides that it's quite expensive, locals here prefer their local coffee shops. You could only see foreigners as their customers, and what's more, they only have a few frappucinos. Well maybe they don't have sweet tooth as Filipinos. Even though its like that, I still like Starbucks especially its Vanilla Frapp. At least its selling here. I only buy from them a few times in a year so I still can save. Continue your work and I hope you have more frappe flavors that can be appreciated by locals.

Last year we bought two expensive stainless steel 20 oz. coffee mugs from Starbucks and now they are rusted. I have called and e-mailed Starbucks several times and they respond with only a ten-dollar gift card. I ask that you check any stainless steel mugs you have purchased from Starbucks for rust, not healthy to drink from. We can certainly find a better way to spend the 650 plus dollars we were spending on coffee from Starbucks.

I went to Starbucks to buy my favorite latte as a hot beverage using my ceramic reusable mug. The line was long but moved quickly. When I received my beverage I was surprised to see the mug only partially filled. I didn't have time to ask for a replacement because I had to go to work??? I didn't drink any of it until I arrived at work and by then it had shrunk to half the size of the mug.

I truly enjoy the Starbucks experience. I'm a huge coffee fan and love your atmosphere and your employees are great. However, your cups leak. I mainly stop into your store in Winter Park, FL on my way to my office in the mornings. When I do stop in I'm dressed for work. Inevitably your cups leak around the lid. I've smartened up and now hold a napkin up under the lip of the lid but honestly, as much as we pay for a regular cup of Joe we shouldn't have to worry about the lid leaking on our work clothes.

Over the past couple of years, I've noticed several things. First, the shots of espresso are not full anymore. Second, the cups are not full anymore. Third, consistency is not the same throughout all stores. These are reason enough to go somewhere else. Let alone the company changing its free drink program so you have to spend a hefty dollar amount to get a free drink. I really think the company thinks we are all stupid!

Today is 05/29/2016. I would like to make a complaint about the 5:00 Starbucks shift on this date at this time. I was cheated out of my change (money) on this day by one of the workers and I was told it is a policy by the manager or supervisor named ** that I am not able to get refill with lemonade inside of my tea at this particular location on 1258 South La Brea Ave; Los Angeles, CA 90019-1628, Telephone 323-934-2408 even though I paid the $0.50 fee. I am not a new customer and whoever these workers are that worked today on this shift is not good workers. The workers are currently not being supervised if they are dancing while at work and treating clients inappropriately. No refills? Saying that is not company policy seems like an lie. Every other Starbucks I go to allow refills. Thank you. Also restroom needs to be cleaned. There was urine all over the toilet. Thank you.

Again after 2-3 weeks again went to the Starbucks close by to get a coffee. I had been there more often before but because the 2 Starbucks around me offering boiled and muddy coffee I have avoided going there. Today again I went there. I asked if it is fresh. She said "just made it, yes it is fresh" then had to get the last drop off the container poured in the cup and gave it to me. It was so muddy and bad taste so I threw it away. I had paid already. Her manager was there but didn't allow barista to brew fresh coffee.

On the occasions that I would find myself visiting a Starbucks, I can't help but notice how friendly the staff are to the customers. Their always nice, polite and very willing to assist in making your stay a pleasing experience. It's no wonder friends (especially those who do post graduate studies) always go back to their favorite Starbucks branch. They're even chums with the baristas. I hope they keep it up. If they do, then getting my favorite Soymilk Chai Tea Latte will always be a pleasurable and awesome experience.

I have been going to the Starbucks on SE 102nd and stark located in Portland Oregon for approx. 3 years. I normally don't write reviews but this is outrageous. And this has happened twice to me and 3 times to my coworker. The smart ass young lady who wears the headset and receives payment when you pick up your order has the worst customer service that I have ever experienced in my life. I do a lot of traveling for business etc. I'm not the only one that has noticed this behavior by this particular young lady. Please send her back to customer care school for training. We placed our order Sunday 5/22/2016 approx. 1-1:30pm.

I came from a province in the Philippines known for drinking coffee. I can't go on for a day without coffee. I would have migraines if I don't get my dose of caffeine. I always order the Americano from them. Aside from the taste of their coffee, the Starbucks experience is what makes it special to me, the ambiance of each store, the aroma of coffee once you enter the store, the way the baristas greet you and address you using your first names. Even if we have free brewed coffee at work, I still get my dose of coffee from Starbucks.

I'm not really a coffee connoisseur, but hands down Starbucks is my favorite coffee place. My go-to drink is their mocha frappe which is to die for. The staff is always very polite, and the best part is: they always get my name right! The only problem would be that Starbucks is so popular everywhere that it is always overflowing with people. It's very hard find a seat, especially during peak hours. Because there are so many people all the time, it's not as quiet as I would want it to be. And it's been said by many reviewers worldwide that their coffee is so overpriced. That's why I don't make it a habit to go there, only when I feel like treating myself to premium coffee.

Their coffee is great. My favorite variant is the chocolate chip cream. However, the prices are ROCKET HIGH!!! Their prices ranges from 110 to 165 pesos. I can't get what I pay for... Nevertheless, if you want a great coffee experience and you have the sufficient money to buy "luxury coffee"... I STRONGLY SUGGEST Starbucks.

I and my friend went to Starbucks near our office last Friday. The guard was very nice and opened the door for us. He greeted us as we enter the establishment. I am not really a coffee lover and it was, I think, years ago since the last time I stepped into Starbucks. The smell and ambiance of the store is really good. It's very soothing, energizing, and delicious.

I'm sure you've heard a lot of feedback on the Stars program, but I want to point out two very important things (to me) about what you have done to your loyal customers. First, the new Stars program makes it more difficult and certainly more expensive to achieve rewards. Before the change, my go-to beverage cost me $4.62 (ridiculous) and earned me one star. Every 12th beverage was free, making the cost for before the free reward (assuming I ordered the same thing most times) $50.82. Again, ridiculous.

It was the worst, worst customer service experience that I've encountered at one of the Starbucks store on Curtner, San Jose, CA (store #13937). Today, I went in to purchase an Americano inside Curtner Starbucks and asked for the non-fat milk for my coffee. However, the store manager, **, told me that he had to charge me extra, according to the "milk policy"??? As a loyal member of Starbucks for more than 3 years, I always purchase my coffee at Starbucks wherever I go but have never experienced anything like this, specifically the "milk policy". I love Starbucks and I always advise many of my friends and family to visit because I truly believe of what its company has claimed to always provide, the best customer service experiences for every visit to its members. However, after today, I really have a different perspective. I think it's really unethical and inappropriate, and I surely believe this would be my last experience with Starbucks.

I go by Starbucks every morning and buy the protein bistro box and seems that sometimes the boxes have been opened and snacked out of. I pay a lot for me to only get 5 grapes and 2 apples.

This time this girl named KP was taking my order and when I ask her about discount she was so rude about it and she is like "There is no button on screen that I can give you discount." I told her "We always get discount" but she was like "There is no discount. I never saw you before." and she was very rude when she was talking to me.

I buy smoothies from different places and this time for a change I bought a smoothie from STARBUCKS from a Starbucks outlet in Silver Spring, Maryland. It tasted so bad than all other smoothies I tasted over the years. Starbucks is good for ONLY COFFEE and why they should sell a product where they do not have expertise in it. Customers spend double the price for smoothie than any other places, hoping that it will be good compared with others, and the quality at Starbucks is worst than any other shops like Costco, McDonald's, Dunkin' Donut etc. I felt cheated by Starbucks while trash the smoothie which is like throwing $4.50 in a trash...???