Starbucks Reviews

Starbucks response to my complaints was dog **. I have my whole company get the new spicy sandwich and it tasted like dog ** and we couldn't even eat it and threw out them and all they said was "sorry we will tell the right people." I've only ever complained about a company four times in my life and this is the only time I felt like I was told to go ** myself.

Starbucks is making a "huge" mistake when they introduced their new April 2016 policy change. Customers including myself are not supporting this change. Starbucks will be losing valuable customers like myself who has been a Gold Card Member since 2009. I go to Starbucks 3 to 4 times a week. Mostly for their coffee drinks and earn stars; 12 stars for a free drink "now" that is changing from 12 stars to 125 stars for a free drink. Also another bummer is to be a "Gold Card" member it was 30 stars now it is 300 stars. Who are they kidding! The other coffee companies are loving it... they will be getting Starbucks customers. Starbucks is not caring about their customers if they impose this outrageous plan. At least I will stop in to say Hello to the great staff at all of the Myrtle Beach Starbucks. Lets be Americans and vote "NO Change!" Thanks.

When I found out today about the new Starbucks reward program, I couldn't believe it. I guess I will be giving up my daily habit as it is not worth it anymore. They make the new program out to be better but it is a marketing tactic. When the new points system launches, customers will have to earn 300 stars -- or spend close to $150 -- to reach gold status. After that, they will need 125 stars (the equivalent to spending about $63) in exchange for a free item. That is completely ridiculous. I am not sure what Marketing person came out with this idea but I would fire them. They are getting the public pretty fired up about this new program. Makes me sad. I once really thought that Starbucks was a great company that cared about its customers, apparently not.

My husband and I both own our own businesses. Mine is out of the home while his is run from in the home (web designer). We do have Starbucks regularly paying around 15 to 20 dollars for both of us to have the coffees of our choice. Our home burnt down, the day before my birthday. My husband only had the laptop to work on and since we were basically homeless the only thing he could do was go somewhere to work and Starbucks is a haven for people working on laptops. So he sat up his laptop, went and ordered a coffee, sat it down and as he sat down his foot touched the base of the table which almost flipped the wobbly table over and coffee poured into the laptop and one of our main sources of income.

I am a daily customer of Starbucks, and my experience is near perfect, except for the music. I would give Starbucks 5 Stars, but their music in the morning gives them only a 3 stars. They should stop trying to sell music and forcing music on us that detracts from an otherwise positive experience. (Their latest attempt at this their ridiculous Spotify.) Furthermore, they should give each store a variety of choices instead of one-size fits all. No music is better than what they're trying to cross market. Whoever is in charge of the music at corporate is way overpaid.

I had a very good experience at your Clinton, MS location. Your associate Lucy was extremely nice and knew just how I wanted my coffee. The store was clean, and everyone was friendly. Trust me I will be a regular customer at this location. This was Monday evening about 7:30.

I ordered a Venti Pike Blend coffee on October 22, 2015 via drive through. The cup was faulty, was completely soaked around the top part of the cup and the lid was not able to hold the coffee. Unaware of this, I took a drink and the hot coffee went all over the front of me ruining my brand new camel hair coat. My leather interior was soaked and reeked of coffee as well. I telephoned the store in Canonsburg, PA where the coffee was purchased. The assistant manager answered the call. I explained to her what had just happened. She said "I can't do anything about your coat and I can't do anything about your interior. Call corporate." and with that she hung up. This manager has always treated me rudely. I wrote a letter to "corporate," along with four (4) 8x10 COLOR photographs of the cup.

I ordered a Verisimo 600 Brewer. I received an email confirming my order. I never received an email telling me that the order was shipped and when I kept checking their website to see when it was coming, there was nothing showing, not even my order. Surprisingly, I received it on 1/23. It did not work. No water was coming through the machine. I tried going on their website to see if there was any troubleshooting information. There was nothing listed for the problem. I then called the company to see if there was any information that I could get to solve the problem. The representative that answered the phone did not offer any helpful information, so she said that I could send it back for either a replacement or refund. I chose to send it back for a refund. I sent it back on the 24th. Since I didn't see anything back from the company giving me a status for the refund, I just called the company today.

CHK: **, TIME: 04:58 PM, **, Drawer: 1 Reg. On Jan 24, 2016, I had gone with my friend to Starbucks at 805 North Pine Street, Spartanburg, SC - ordered 3 coffee. The server was busy "chatting" with her colleagues and didn't pay any attention to what we were requesting - finally got our 3 hot coffee. Did she not have a clue to give a tray to hold the hot coffee or ask if we needed? She didn't bother to give an insulator for the hot coffee. Maybe when she is at work, instead of chatting, she can focus on what she is there for? I can send the image of receipt if asked for.

I ordered two ice teas and requested no water or syrup, but did request extra ice. The clerk rang the order up and then told me she would have to charge me an extra 75 cents for each drink because I had ask for NO water. The charge was rung up as though I had ask for syrup in the drinks. A dollar fifty for NO water. I find this very hard to believe that the Base Exchange would tack on such a charge. I did some research by going to five other Starbucks (not on military bases) and none have such a charge. I talked to the Starbucks manager and she informed the Exchange manager Mr. ** had instituted the charge. I phoned Mr. ** and was told he was unavailable. I left a message and ask that he contact me. That was more than a week ago and have not received a call back. Why would such a charge be allowed? The clerk was Linda **. The date was January 3, 2016 11:46 A. This is the information taken from the receipt.

I have lived in my neighborhood for 15 years, and going to the local Starbucks on a weekly basis (that's a lot of money I've given them). The customer service had been pretty good during this time until the last few months. Most of the employees now working at the two Starbucks in my neighborhood are horrible, and don't seem to know a thing about good customer service. If you've ever done a Google search about customer service at Starbucks, you know what I'm talking about. There are numerous comments about how bad the customer service is, and I can definitely say that I agree 100%.

I went into your Starbucks store located at: 1356 Third Street Promenade, Santa Monica, California 90401 (310) 458-0266 and did NOT have a very good Starbucks Experience. I arrived just a little bit before 6:00 p.m. and at around 6:00 p.m. continuing onwards, your room temperature was extremely cold and uncomfortable during my Starbucks Dining Experience! I did complain about it and was told that they could do absolutely NOTHING ABOUT IT! This is far what I expect as a very loyal Starbucks gold card customer for the past seven (7) years!

Every time I am in a Starbucks I find they are dirty and many times the restrooms are not only dirty but no soap, etc., employees fix food etc...they charge enough to be BETTER! A person needs to build a cute, clean coffee shop next door to each of them and people would go do a better one and less money too.

I am Michael, I live in Columbus, Ohio. I use a variety of Starbucks locations in this city and service at the individual shops seem to be very good. However navigating their website to sign up for the apps and phone pay is a circus. I am incredulous that a company who claims to care for their client base as this one does has seemingly no one paying any attention to detail or even who gives a damn about the customer. I guess they do not want my money. I can work with this. We also have several local coffee shops who have great coffee and I now will frequent them more often! Starbucks you are losing your customer base with no customer loyalty. Train your baristas to be good people persons while at work and fix the danged website!

After changing my internet browser from Explorer to Firefox, I had no difficulty logging in to my internet Starbucks card account. Thus, the original problem was of a technical nature. I do not know, however, why my change in internet browsers solved the problem.

My 16-year-old daughter went into the Starbucks inside the Kroger, Jefferson, GA. She was second in line, ordered and paid for her drink. Several people came in after her, ordered their drinks and left before she received her drink. After I dropped her off at school, I contacted this Starbucks to find out what happened. The lady I spoke with seemed uncaring and unconcerned about the situation. She stated that the cups may have gotten out of order, she wasn't making the drinks and she did not know. Not once in the conversation did she apologize or sound as if she cared.

I am SO not a fan of logo driven consumerism & had avoided Starbucks like the plague but had the need for coffee during a carpooled commute up the NJ Turnpike & was outvoted to stop at either a small, independent coffee shop or 1 of the local convenience stores. All the nonsensical ways to order a large friggin' coffee made my knickers twist & I was looked at as if I had 3 heads when I didn't conform to their system & after having to point at the cup & getting an eye roll from the zit-faced teenager taking orders, I waited 10 minutes to be served the most vile, acidic sludge. As I guess I didn't know the lingo for extra sugar & 1/2 & 1/2, I was unamused with the speck of cream used & it certainly hadn't much sugar in it.

Hello, My name is Layla ** and frequently visit the store located at Edgewater Commons at 457 River road Edgewater, NJ as this is close to my work place and home. I can safely say I am a loyal customer who visits Starbucks approximately 7 days a week. On the night of 9/5/15 at about 11PM while having coffee with friends and family, we witnessed the store manager punch a customer in the face as she shouted, "I'm from the Bronx." Not only were we shocked but highly disappointed at the treatment this person was getting. My children immediately asked to leave as they were frightened. No customer should ever be assaulted or attacked by any employee, it makes this for a very unsafe environment.

Tried to reload my rewards card. Twice, Starbucks "declined" my transactions. Therefore, went to a physical location to reload my account. Moron at the drive-thru ran my card for $50+$9.23=$59.23. Checked my Starbucks account balance. It showed a balance of $40.77. Really? So, I check my bank account to see what the problem was. Bank account shows three separate charges at $50 a piece. Starbucks charged my account +$150 for one stupid, simple transaction.

I have a Starbucks card that I reload faithfully. So I make frequent visits to Starbucks, and I have for many years. I have never felt the need to make a complaint. A young female barista went out of her way to be rude to me at 4505 Peoria in Denver on Thursday, Oct. 29th at around 4:10 p.m. She ignored me when I approach the counter. She was joking around with a male customer. She did not greet me. She curtly asked what she could do for me. So I smiled and said hi. She did not respond. And it just got worse from there. It was as if she was trying to hurt my feelings! But I did not react.

This location is notorious for how bad service they provide on weekends. I went there on 10/24/15 at about 6am. I went to the drive-thru line and was about 3 cars back from the order system. I waited in line for about 5-6 minutes with no moment what so ever. I got out of line and parked instead to run in for quicker service. I stood in line with 4 people ahead of me. There were about 6 people that I could see working, one of which was at the register. I stood in line for another 4 minutes with no movement again, so I left. I wasted almost 10 minutes just waiting in those lines. There was no sense of urgency in the staff when I went in.

I was at the Starbucks drive through on 10-17-15, my app had a .45 cents balance. When I tried to reload card the app crashed & the Starbucks Widget showed 0.00 balance wiping out my account I paid cash. The app kept crashing, I called Starbucks automated system, entered my card number and was advised my balance is 0 dollars and 0 cents. I logged into my Starbucks on their site, it only showed my name and email, all other information was there.

I have always ordered Chai tea from you and love the combos I can make with it, but I went in to a Starbucks last month and the Chai was different. It doesn't mix or even taste the same. I will not order from Starbucks anymore since this is all come to Starbucks for. Please change the Chai tea back...

I have come into this Starbucks location about a half dozen times. I do not go to it anymore. It is by far, the dirtiest and most unfriendliest location I have ever been to. Many times, I had to go grab some napkins and clean up a table that had coffee or whatever all over it. Newspapers are left all over the place, many of them at least a week old, and shoved into cushions, in corners, on the creamer/milk counter, etc. The cream/milk/sugar counter is always (as in always) covered with wet, sugary, spilled milk, and the trash receptacle is filled to overflowing.

I love Starbucks!!! I frequent Starbucks everyday, couple times a day. I miss the excellent customer service from Starbucks employees, especially at this Starbucks location at 3898 S. 900 E SLC, Utah 84106. My first horrible encounter at this location was a drive thru last week where my order was taken and as I approached the next window to remit payment. I had to keep my hands hanging out in attempt to pay for over 2 mins as the Starbucks employees were busy chatting and laughing amongst themselves while my hands were left to hang. Very unprofessional, disregard for their customers, I felt!!!

Location 2220 State Street, New Albany, IN: Barista ** needs some customer service training. I ordered a beverage thru the drive-thru, checked the label as I always do before driving away for accuracy. I ordered no Syrup, label said no syrup but after tasting the beverage, it contained syrup. I turned around at a stoplight, went into the store and asked ** for the correct beverage. She said, "I can't take it back after you drank out of it." She proceeded to read the label on the cup then told me I had to throw it away myself if I wanted a new one. Another Barista who overheard the conversation stepped in and handled the situation appropriately. ** did not appear pleased. I have a choice each morning when I stop at this Starbucks. ** lack of customer service will lead to a different choice of locations.

Unbelievable. Today I was so hungry with no time. I stopped by Starbucks on 145th st., wanted to grab something to take to eat before a very important meeting. They were out of all cakes except pumpkin bread, had NO BAG OF ANY KIND for me to put the sandwich I bought so they expected me to carry it in my HAND and to top it off gave me the wrong drink with a blank stare to go with it!!! Say what??? HORRIBLE.

I've been going to the Starbucks by my school very frequently this past week and I usually get a frappuccino but I got the pumpkin spice steamer for the first time and I didn't see it on the menu. But I had saw it online and there wasn't a price on the website so when I ordered it the barista charged me $2.05 and I really enjoyed the steamer. So the next day when I went back I ordered the same thing but this time it was a different barista and I could tell by his name tag he was the manager. And before he asked for my money he hesitated a bit and talked to the other baristas and said something about my drink and then instead of charging me $2.05 he charged me $3.35 which in my opinion is a big difference in price.

Starbucks location #11796, 7203 Hwy 329, Crestwood, KY - As a faithful patron of many Starbucks stores in several places, my favorite one until recently has been our neighborhood one. When I travel Starbucks is the first place I look for for my coffee, tea and pastries. But recently our Starbucks has become a terrible place to go. The manager is rude especially to the employees and she is not bashful about what she says and how loud her voice is. The turnover in employees has been terrible since she has been there which makes it an unfriendly place to go.

I ordered Caramel Frappuccino from the Starbucks inside the store and found a very long hair hanging inside the cup. The staff never apologize and told us this is not his and he blamed us. Well the manager, he was extremely rude and racism and came, ask us to leave the store or he will call the staff to take us out of the store by force.

Having the Starbucks App, I often look forward to the 8 Bonus Stars challenge. The last one required a purchase of a breakfast sandwich. I love the quality of the oatmeal I always get so I was so disappointed in the poor quality of the sandwich. There was also no ketchup. With the high prices and supposed guarantee of high quality Starbucks claims to have, they should have fancy ketchup. Something at least to mask that fake egg taste. However... The coffee is always delicious. I'll just stick with that from now on.

Let me just begin by saying the employees at this location are absolutely incredible! All but one that is. During my visit to this location I received very poor customer service from a barista by the name of "Noreene". I had ordered a latte and was short 5 cents. Unfortunately, I didn't have additional change on me at the time and had asked her if I could pay next time (as I am a regular at this location b/c I work next door), her response was "no I can't do that because it comes out of my pay." This comment was made in front of a long line up of customers. That's unacceptable. First of all, that is extremely unprofessional. This type of thing should not be brought up in front of a customer.

I came lots of to Starbucks opposite Grand Hyatt in San Francisco. Last time, they got extremely horrible barista and then I did not come a while. Today, I came back because I love this place and hopefully something is changing. In contrast, I had been the worse customer service in my whole life and the barista is... is there discrimination with whom is tough speaking English as me and hated Asian person.

My family went into the Kernersville main Starbucks on 9/11 at around 8:00 pm. Three ladies were working. The young lady making drinks was moving so slow and carrying on conversations to her coworkers and friend that sat nearby. One worker felt that she needed to clean up for the night when they don't close until 10:00 or 11:00. There were like 20 drinks lined up and no one was in a rush to get the drinks prepared. To top it all the new girl that was working started picking in her nose and pulled out a wedgie while trying to help. So I politely asked for my money back.

I have been a regular at Starbucks in Concord at Oliver's crossings in port Chicago hwy. One with drive-thru in Burger King lot. I used to love it. Used to be my favorite one. They used to greet me and be fast. But I was gone sick for a week. When I came back I was ignored every time. No hello or nothing. ** rude and fake. They even greeted customers around me. I was invisible. I'll never step foot in there again. Gone way down too with staff. Also older redhead always attitude and pissed at world. She stopped saying hi to me decades ago. ** that store. Thanks.

I have been a Starbucks customer since they first came to LA. Not everyday by any means, but a long time customer. I am not a difficult customer. I order from the menu. I have worked in food service off and on for many years and owned my own restaurant so I always tip. The last two times I went to my local SB my order was incorrect. The first time I had gone to the drive through and didn't realize it until I was well on my way to where I was going and did not have the time to go back. OK, so mistakes happen.

I am very good customer for the Starbucks. I went to Starbucks everyday. But today one of the employee is very rude in his behavior. I asked him can I fresh coffee. Is it wrong. He served to me bad coffee.

Here we go!! Every morning that I wake up all I want is 20 oz cup of dark roast coffee... is that too much to ask? I am so tired waiting in a thousands of lines for these non coffee drinkers ordering these non coffee drinks and microwave breakfast with pastries that look like they were made days ago. That's my life everyday a year ago!!! Starbucks is no longer a coffee shop!! Their focus now is to sell sweet and heavy calorie drinks for $5. Over 35 years ago the founder of Starbucks walked in his first location, driven to make the best roasted beans and serving the best tasting coffee. That foundation is long gone. If you're a social media queen and own a iPhone and love a pink drinks you made Starbucks a billion dollar company pushing the people that used to enjoy a cup coffee out!!

I ordered a Frappuccino from the Starbucks secret menu . The first I ordered a Java chip Frappuccino with toffee syrup... She asked what size and I told her. Then I ordered a green tea Frappuccino with peppermint. After I finished she said, "I'm sorry, can you start with the size first," and had me order again.

I have been buying coffee everyday for two years at the Starbucks on Rainier Ave S. and 7th St. in Renton. I have complained on two or three different occasions about the horrible customer service at this location. On the morning of July 29th 2015 I went to order my coffee at the location listed. ** was the one working at the cash register and when I ordered I told her that I would use a free one in which I had earned on my app. She was horribly rude and disrespectful. I had noticed this behavior before and I told her that I was not going to tolerate her disrespect no more. She went off and started yelling and went over to another co-worker and then they both started yelling and creating a scene. The acting manager told her to quiet down although she continued.

I enjoy my coffee everyday. Unfortunately it has to be decaf latte. $3.00/day and with friends goes usually $20.00 bucks. I don't have problem with that, like I said. But I visited the store # 11233 in la 7/23/15 @ 4:47 pm. So, I was going to pay with $100.00 bill & the guy told me that he was not going to honor my money with no reason or apology. He just said no & he sent me to another store to change my bill. I had my kids with me. So I was unable to use my street language. I felt so bad. I can't believe how those people are trained. With no customer service skill @ all. I'm very confident that they lost my business. I have to visit another coffee shop from now on.

My son Justin ** had been going to the store to look for a job. When on July 4th he had been there for over 4 hours. When he asked an employee Wendy ** to hold his computer behind the counter while he went to the restroom. He returns to the counter to get his computer that is inside a case. He returns to the table, drink some coffee, takes a phone call, open the case to the computer find that it's damaged. He asks employee what happened to the computer. She replied she did no there was two other employees there. He called me at work his mother I told him to contact the police department, he did. The police department really didn't want to fill out a report but they did. Then I talked to a lady named Lynette employee number **. She told me that she was going to have the video footage pulled. I come back to find out what had happened. I was told then that I had to get an officer from the police department full video footage.

I generally receive great service at that Starbucks. Natalie is awesome!! However, this morning I received the worst service from a Starbucks store yet! Scratch that... The worst customer service I've received from anyplace in while. The young boy at the cashier's (Danny **) was extremely rude, sarcastic and refused to accommodate my requests (which is just how I order my drink). Even if he could not accommodate my requests, (though all his coworkers always do) he could have declined in a friendly tone. As a frequent Starbucks customer I explained my concerns to him and that my drink is never a problem at any other stores or even there, when he is not the one at the cashiers- he said he could go get the manager or I could go have a nice day. Even if I were asking for the most difficult drink in the world, his lack of customer service and sarcasm were not appropriate.

We have been steady customers at this store for quite some time and cannot praise the staff enough. They are courteous, helpful and always very welcoming. Luke, the store manager fosters a great team with Crystal, Jane, Dom, Jonathan, Brian, Jess, Nicki, Mimi. Starbucks should use this store as an example of great customer service.. Great job by Luke and his team.

Know I frequent 3 different Starbucks in my area, the closest one does not have a drive-through but the other 2 do so if I have my little kids with me I go to the drive-thrus. When I'm by myself I used to go to the non-drive-thru store. Oxnard, CA and Port Hueneme, CA. Why is it every time one goes to any one of these Starbucks and orders something off their food menu, eight out of 10 times they're out of it... "Can I have the slow roasted ham and cheese?" Then the cashier says, "Oh wait, let me check and see if we have any... oh I'm sorry, were out of that." And I say "How about the grilled cheese sandwich?" Then the same reply... "Sorry, we're out of that, too." Then I say, "Can you check to see if you still have any of the THE NEW beef sandwich on sourdough that you have pictures plastered all over place?" Guess what the reply is???

In early May, in front of a co-worker, I was going to take a sip and the metal straw missed contact with my lips and hit my right front tooth and gum line. I actually cried out in pain and my co-worker laughed and I ended up laughing with her about the thought a metal straw causes me so much pain. I was in pain and misery for the next week or more not able to use my front teeth or right side to bite. Eventually pain subsided and I was left with uncomfortable pinch on the gums with certain movements.

I wish the employees at the Starbucks here on the Disney employee campus at Disneyland would be willing to admit that they raised their price of the Matcha water because they wanted extra revenue rather than trying to cover up the fact by saying, "it never was the correct price before all those time you bought it." Please Starbucks, just admit you needed the extra money rather than covering it up. Everyone needs to make a buck. I get it. I felt awkward because in the delivery, I felt it was insinuated that I had done something of ill will all this time I was getting matcha waters for a different price. Either way, I'm making homemade at home. Never coming in again.

I was visiting the Starbucks at 2183 Vista Way in Oceanside. I noticed that the barista was in a hurry, I received no Hi and my friend and I noticed the girl was picking up the chairs and tables at 7:45pm. She said I could not sit because she was stacking the tables so I sat on the ledge of the sidewalk. She was not friendly and she seemed eager for us to leave when 8:25pm arrived. I am disappointed in my visit to my favorite coffee shop.

I used to go to this place almost every day. One day I ordered a Cup of English breakfast Tea. When I started to add sugar and Cream I found a floating saliva in the cup. I was so frustrated to complain about. That was last time ever in Starbucks stores.

I asked for the server to steam some milk for the coffee because I hate cold coffee. She asked me if I wanted a latte and I replied "no" and that "I only want enough milk for the coffee." She asked the manager and the manager stated that I would have to be charged extra for hot milk. So I asked "is there any way to heat the milk without steaming it?" And the manager answered "no." My husband had already ordered his cappuccino at that time. When I told him what happened he didn't want to stay and he canceled his order.

I stopped going to Starbucks because they are always out of the ingredients of what I want to order. This morning I was running a little behind, so I said, "well Starbucks is right here, I'll just go there and get that yummy Caramel Crunch Frappuccino." I get in the drive thru and wait. Finally get my turn to order. Order said Caramel Crunch only to be told that they are out of the main ingredients. The barista then says, "Well you can get the Caramel Frappucino." So I got it because I had already waited long enough and I needed to get to work.

Harlem Starbucks 125th St. The music is way too loud... like a club not a cafe. The place was filthy. People asked me for money as I sat at my table. The owner is so greedy and cheap that he won't hire enough workers. So the place remains disgusting. Avoid this place, find a nice cafe somewhere else.

Starbucks on 3rd Avenue and 87th Street has a great Manager whose name is **. Every time I visited their store since its grand opening around 8 months ago the staff was friendly, dedicated, and efficient. They are busy like bees, and customer friendly ** and I exchanged pleasant words occasionally. On the afternoon of June 13th maybe ** had a day off so a young (18?) female Starbucks employee took it upon herself to deny entrance to the bathroom to a sickly middle age Caucasian woman who was bent over in agony while customers waited to see when she might urinate on the floor in front of the bathroom. I am a 74 year old Chairman and CEO of a Washington DC based International Consulting firm and after realizing that ** was off that day, I pressed the combination on the bathroom door so the woman could use the restroom because that's the way we treat human beings in America.

I always love how I always get great treated at Starbucks by Greenwich 14th street here in New York City! Those guys they work non-stop to serve us and I appreciate them and I love to tip for their hard work every time I go there...

I just wanted to say that the Red Velvet Cake frappe I got yesterday was absolutely disgusting! I LOVE Red Velvet Cake items but this tasted like nasty old milk with a chemical flavor. I am SO disappointed in what I received which is sad because I was really excited about the new flavors!

Ordered blueberry oatmeal. Blueberries come separate in their own container - I put a few in my oatmeal, eat, put a few more in, eat, etc. I got to the last 5 and they were covered in MOLD - diarrhea + vomiting 4-days. They said not their problem, they refuse to let me speak to a corporate big wig. I was forced to give them 1-star above, it would not allow me to post this. I wanted to give them 0.

I tried to enter this customer code to enter a user online survey, but it wouldn't accept my customer code.

I was now 5.6.2015 in your branch in Soliman Abaza Street with a lady and a man serving and I asked for 2 mango cheese cake and I was shocked that they throwing the service to each other and after I paid no one brought me it and the man swore that he'll not bring it. I was really shocked with such disgusting service.

I have been entering these for a long time and just realized THEY DO NOTHING.

There is a new manager at this store. From the time she started to this very day, it's been a "** show." I love the new cold brew ice coffee that they came out with because the regular ice coffee tastes like cat piss. It amazes me that they refuse to make it everyday. Last week, I counted twice out of 7 days that it was an option. This store has 2 girls that run circles around this hack manager they hired. It's like she's (manager) is doing us a favor having cold brew ice coffee twice a week. They just opened a new store about 3 miles away. A lot of customers are heading that way. Don't even let me get started on the 100 yard line on the weekends. If I was the manager's boss, she'd be ** carriages at a supermarket without hesitation.

I live right across the street from Starbucks, the same Starbucks I spend $8.00 to $13.00 dollars a day at. The kids work hard at serving people. I tip them very good, sometimes I walk through not buying anything and throw couple of dollars in the tip box. I walked in today May 21st bought a cup coffee left a tip and sat down in the chair and plug my cell phone in, then an elderly lady walked in with the backpack and said she wanted to sit in the table next to me and needed to plug her computer in the outlet where I had just plugged in. I explained, "Miss I just bought a couple coffee and sat down plugged in I'm so sorry". She walked around with a pissed off look on her face, (you can tell she didn't have both orders in the water).

I frequently go to different coffee shops, but when I want a latte, I usually like to go to Starbucks specifically. So my wife and I are going about our business on a Saturday afternoon and decide to pick up a coffee from a drive through Starbucks. I get to the drive through entrance and get to the speaker where I stop and wait for someone to greet me. I wait about 4-5 minutes and nobody has spoken on the speaker. At this point I start saying, "Hello, Hello". I do this for the next 4-5 minutes, nobody talks to us. By now all the cars in front of us have been served and are gone and there is starting to be a line up behind us. So my wife tells me to just go to the window, maybe the speaker broke. So I get there, I see people working with the headset on their heads but nobody is talking and they didn't even look my way. I say hello to them... ignored.

Today at about 9 am I brought my granddaughter and her friends 3 drinks, the girl took my order. While working on my order she answered the cell phone, if it was a customer she was rude to them on the phone. A customer walks up and she says she'll be with them shortly as she continues to fix my drinks. The other customer gets tired of waiting and leaves (this is the second time I've been there when this has happened). When she gives me the venti drinks she tells me they have no long straws, I can walk over to the deli and see if they have some. I left stopped at the Starbucks down the road and got straws. WOW. When I got home she had given me one incorrect drink.

I wanted to have a tall americano with 2 espresso double shots coffee as I do usually from starbucks. I had to explain 3 times what I wanted to the guy at the cash counter until he understood. The lady who was preparing the coffee took almost 10 minutes to prepare the coffee and when told her I wanted the extra double espresso shot as I ordered she didn't like what I said, and looked at me in an intimidating, angry and rude way and talked to me like I'm ordering a coffee for the first time in my life and said "The coffee is already made with 2 shots" and she didn't even offer to fix this. I never experienced anything like this in my life with starbucks. I am shocked.

We are in hard times as it is and a cup of Starbucks coffee is the most expensive coffee around. That said, I pulled up to a Starbucks drive thru and saw a tip jar hanging out the take out window and thought to myself, "No way, I must be hallucinating". I'm seeing way too many tip jars as it is everywhere I go and it sickens me. It's equal to a person saying,"hey if you don't tip me, you are not as cool as the people that do". Look, I gladly tip at restaurants because it's a way to establish how one is to be treated. Plus, there are other people involved other than the waitress such as the bus boy, etc...

I had a balance of around 16$ in my account. My Account was canceled without any information and my balance was not returned to me. Starbucks User Name: **

Got hired at Starbucks, I was so happy. Then realized 90% of staff was gay, including SM. Was not a problem to me. But then I noticed one of the guys hitting on me, constantly, that's when I decide to tell him I was straight. Well, from then on it was like, the training slowed down, nobody wanted to train me properly, they all passed at it. I started to slack at the register and bar, I was put to clean trash and bathrooms everyday for about 3 weeks straight. When I complained to the SM, she will come up with the most ridiculous explanation.

Everyday in the morning I drink dark roast coffee at Starbucks store 10254 Coors Bypass. It is more than 5 times when I add half and half milk coffee creamer to my coffee it precipitates and produce solid white chips in the coffee. Attention!

Starbucks sent me an email for the happy hour frappuccino. 3pm to 5 pm for everyone and if you're a member, you get an additional hour, which by the way I am. When it came time to pay, I was charged regular price. I said it was not 6 o'clock yet. The cashier told me it was for gold card members only. Nowhere in the email I received said anything about been a gold member only in order to get the extra hour. So I asked them to show me where does it say gold card members only. Unable to prove such thing, they gave me the special. This was the 3rd and last incident I had with Starbucks #6800 at 13102 Goldenwest St Westminster CA. I will not visit them again.

I ordered travelers the night before for 7 o'clock in the morning. Not ready, everybody left confused. Little girl at the cash register is rude, said she had already said she was sorry, said it would be ready in five minutes. I was at here at 6:58 seven minutes of past, I'd be okay with it but no super apologies made by this location. They are the morning crew, they have nothing to do with what happens in the evening. To me there are Starbucks should stand behind the name. And not satisfied.

We go to the HWY 6 and Dulles Ave. Sugar Land, TX. Starbucks at least 4 times a week. Employees use to be friendly. Over the last 6 months employees have become rude with mad looks on their faces, not smiling, and not saying "thank you." When I go to put a top in the jar, they have already turned their backs without a "thank you". Whether the store is busy or slow, customer service has taken a huge nose dive into ZERO service. Also, I have been served hard pumpkin bread several times and the frappuccinos are not consistently made correctly. Do they really know the recipes? When I ask them to make one again, I get a dirty look and no apology.

I go in frequently for myself but I also bring coffee and pastries to my clients. I often get played games about the amount of money I have on my account. The entire rewards program is a joke - free drinks on your birthday and the earning of stars! I spend $150-$250 per month in personal and business use. I called Starbucks corporate office and got treated terrible. I was shocked. Port City Java you just earned yourself a new customer. Thanks.

I live in Vallejo, where we don't have a lot of coffee choices other than Starbucks. It is increasingly rare that I go into any Starbucks in Vallejo, American Canyon or elsewhere, where the MUSIC IS TOO LOUD. Too loud to have a conversation, check email on my phone, read, drink my coffee, grab a quick bite, meet with friends over coffee. It's just plain TOO LOUD and it seems to be the policy at every Starbucks. For Christ's sake turn it down! Because of the loud music, I now go out of my way to avoid Starbucks.

I am Starbucks customer for more than 2 decades starting at Pike Place Market in Seattle, after I moved to Raleigh NC in November/2005 up to now still I was Starbucks customer with my whole family. But on April 25/ 2015 at 1:00 pm me and my family we went to one of your location at 6176 falls of Neuse Rd in Raleigh. We order double shot espresso and I ask her to split in two cups then to put a drip of steam milk instead of cream. She will not will to do that and she told me “go ahead and order latte instead”. This lady always rude for some reason. She is not have capable to run this customer service. Me and my family we getting frustrating and decide to get out from your location and we decided not coming back to Starbucks anymore after long time customer with Starbucks. My last suggestion to the company - think to remove this lady from this location otherwise you going lose business. I think she is the manager of this location. Thank you.

The Starbucks in Rio Rancho/Rockaway St. 3 times have not had cinnamon. Another Starbucks in Albuquerque had no cream. And yet another 2 Starbucks said they did not have dark roast. You are a coffee shop. How do you not have dark roast??? How do you run out of the same item at the same store. Can't you go across the street and purchase cream so customers are taken care of? Customer service is unprofessional and frankly rude... no real effort in suggesting something else. Disappointed lately... hope these issues get addressed.

I would like to tell you about the absolutely humiliating experience I had at one of your stores approximately an hour ago. I ordered a venti iced caramel macchiato with cream, when my order was called it was an iced coffee with mocha something. I repeated my order and the young man who had finished making my coffee said why I don't I take it anyway? I replied "I didn't want that, thank you" and repeated my order. I was then made an iced coffee, plain, that had some caramel drizzled over the top of it. I asked did the caramel macchiato not have actual caramel in it? That this coffee looked like a plain iced coffee with some caramel drizzled on top? One of the girls making coffee said that's exactly how we're supposed to make them and thrust the Starbucks recipe book at me and told me to look it up if I didn't believe her.

First off I've been a customer at Starbucks for years, a few months ago I purchased a tea at a Starbucks merchant in SF, CA. The lid was unsecured so when I went to pick it up, hot water spilled on my left hand & left a third-degree burn. Next day called the corporate office, the man said he would send me a 100 dollar gift card for the incident. I wait 2 months - NO CARD. Call corporate again, said they sent it to the wrong address, they verified my address and resent another card. 2 weeks later I receive it go to use it and card is locked so I call them again, they said they would correct it and add an additional $25 for my troubles. Come to find out they only put $25 instead of $125, so I call again the next agent corrected it.

My daughter looked forward to going to HQ every morning for a cake pop and then asked to go up to the 8th-floor lobby and gift shop. After doing this every morning for months, we were asked to leave, though we were disrupting nobody. Won't be going back.

After deciding that the frequency of disappointing experiences could no longer be attributed to chance, I thought I would post a brief review. Overall, I agree with many of the comments others have made regarding inattentive and sometimes seemingly uncaring service (bordering at times on rude). On a recent visit, I felt a bit foolish for asking about the availability of a favorite pastry item. The barista who took my drink order simply said NO! This sparked a [snarky-ish] discussion amongst the other baristas who remarked that they hadn't seen this time for some time. I said, "Oh is it seasonal, then?" There was really no need for the ridicule, IMO.

Service at Birdrock La Jolla Starbucks - Hi guys. I am not a complainer and have been a Starbucks goer for many years. Today I was really put off by how I was treated by the staff. No one looked happy to be there. When I placed an order, I also asked a question about a breakfast sandwich (no one standing in line behind me)... for both things I practicality got an eye roll and a reluctant answer. The sandwich was thrown on the counter in front of me and when I said "thank you," no one even looked up or responded. I would've made my coffee at home for this treatment.

188th St Starbucks in Fresh Meadows, NY - I bought coffee at this Starbucks and I was sitting at my table. A psycho basically panhandled me and wanted my seat. I refused to give up my seat and she threatened to "** me up" unless I give her my chair. She also cursed at other customers. The management was too stupid to ask her to leave or know how to deal with the situation. Perhaps one or two employees dealt with the situation properly. Only one employee apologized. I am disgusted, because they could have asked this psycho blonde girl to leave. They could have also banned her. They treat people with disrespect and in a discriminatory manner.

I was sent an email from Starbucks again for a NEW promotion for Spring For Stars, April 14 - 20. Watch your email for each day's special offer. First offer was 3 bonus stars on any Iced Latte drink. According to Starbucks, "Use this as many times as you like". I did use it 3 times throughout the day on April 14th. I got 1 star for each transaction, but NO bonus stars. I called Starbucks at their 800 number and they have no record of this promotion in their database. Yet, I have been sent 3 emails on this promotion. Starbucks gives away FREE education to their employees, BUT does not want to give bonus stars for promotions. Now I see how they are paying for the FREE education.

The 'music' in store is so loud it is impossible to relax, have a conversation or conduct business in my local Starbucks in Eugene, Oregon. I have asked the baristas to turn it down. They say that they will 'get in trouble' from their manager if they adjust the volume. I used to go into Starbucks two, three times a day. Not anymore. I have a Starbucks gold card since 2008. But I can no longer tolerate the noise and will take my business elsewhere.

Went to Starbucks to get some coffee and pastries. The pastries were stale and my second pastry had mold in it. Will not be returning the Starbucks again. The Starbucks is located in Middletown Ohio town Boulevard inside of a Kroger's. Disgusting and dirty.

We are consistently treated with disrespect and rudeness when we visit Starbucks on Highway 69 in Prescott, AZ. There are 6-7 employees working, the line is short and all employees are serving the drive-thru customers, totally ignoring us. Even when we speak up, they are rude and ignore us.

I am not sure whether it was the coffee or the oatmeal, but I purchased both 2 days ago and ate them both at the same time. I got it in the morning...that was the first food I had that day. Within 10 minutes or so I began having really bad heartburn (This has never happened before). I felt very sick during the day and had the urge to vomit. It has been 2 days so far, I can feel the acid from my stomach constantly burning my throat. If I eat, I feel like I will vomit. I am very hungry but cannot eat or drink.

I have been a faithful customer of Starbucks because of their high quality chamomile full leaf tea that was available in store as well as for home consumption in their tin boxes bought in-store or online. Recently, their chamomile tea seems to have gone from the stores and is not available online. Gasp! Please bring it back...

I tried reloading my Starbucks card using their mobile app, it did not go through. No error, no nothing. It just keeps pointing me back to the log-in information. So, I tried it a couple more times, still unsuccessful. I tried to use a different card and still doing the same. At this point, I decided to give up and just let the barista load the card for me. It went through with no problem. When I got home, I checked my online account and found out I was charged 6 times. I called Starbucks, the agent told me it was a known issue and they will release the hold after 2 days. I contacted my credit card company to find out if they can release the hold faster. They can but they need a Starbucks representative to call them.

Went to open my Starbucks drink this morning at my work desk and as soon as I open the top cap, the bottom of the bottle came flying off! Soaked everything. My morning not off to a good start. Thank you Starbucks!

I don't know why but the service at Starbucks on Church Street, NYC was pretty bad - rude barrister. I had ordered three different types of drink and was waiting for it; I collected the first one after a while waiting, it was not too busy. As the barrister placed the other drink on the counter, he did not say what order it was, so I picked it up and asked if this was the mocha I ordered, he said "no it's not your drink, learn the difference". He was very very rude about it. So I said "okay, sorry about that". Then I heard him telling the other customer that making the drink is not hard at all, but dealing with all of "this" is. And of course, he was referring to me. He shouldn't have said that. Some of the employees have bad manners, I guess they don't know what good customer service means! Individuals like that should not be working in that field.

In the last couple weeks I start seeing my quad espresso getting half of the amount I usually was getting. When I asked, the Coffee Shop manager told me that Starbucks is changing the amount of the water in a single espresso shot. Now for the same money I'm getting less espresso. On top of it it is so bitter without the regular water amount it is hardly good for pleasure drinking. I suspect they would like to get their lines moving faster, but how about "The great coffee experience at Starbucks!" we all are lure to experience. That is extremely unfair and unjust practice. And since they are the only coffee shop in the near 50 miles around places I go you can imagine my disappointment and frustration with the half of the quad, super bitter, not healthy way of serving espresso at Starbucks.

I recently bought 12 bags of Starbucks coffee from Starbucks.com. They did not tell me they would be sending me coffee beans that were roasted over 6 months ago. All of the bags had expiration dates that were 5 weeks from my purchase. I called Starbucks and was told they always ship their oldest coffee first but never advise customers they are doing so when the order is placed.

The only people I have seen move slower and care less than a Starbucks employee are the people strolling to get your popcorn at a movie theatre. I have been and will continue to go to Starbucks but sadly, it is for the same reason that most people go there... there is no competition! If anyone opens a cafe with wifi and good seating and even decent coffee... I'm gone... but so far no one has.

My daughter who is in Lubbock started complaining that whenever she went to the Starbucks near campus, she would always get about a half of a cup of what she ordered. Well the past couple of visits I have noticed the same problem. For a student such as my daughter and a teacher like me, Starbucks is a treat for both of us since it is on the expensive side. When we order a grande or whatever, we expect a grande. Do not tell me it's because whip cream or milk can be added. Neither of us have any of it. It's extremely disappointing to pay over 5 dollars for coffee when I am not getting the expected size.

Online order # ** has been the most difficult ordering experience ever! I placed an order and as of today January 13, 2014, I have not received it. I contacted Starbucks.com on January 09, 2014 with no reply. I contacted Starbucks on January 13, 2014 and I was informed that my order can't be fulfilled. I asked to speak to a Manager and one was not available. Why does your company offer product that can't be fulfilled to their Customers? I will be awaiting an immediate response for your company to fulfill this order as promised.

Starbucks is always so friendly and I love it so much. I've always got a card for it. Once I went there and the cashier didn't reply unless it was the amount. I just wanted to confirm that sometimes they are rude and unkind. Also may I recommend the peppermint mocha or the double chocolaty chip!!! I hope this helped!

I bought a 12-pack of Starbucks Frappuccino Cold Coffee from Sam's Club about 3 months ago, from which one of the bottle seems to have formed some kind of coagulations into it. The expiry date on bottle says April 27, 2015. Please see attached images. I am very disappointed and would ask you to think before buying any preservative product from Starbucks.

I have always enjoyed going to Starbucks for a treat. Recently, a new store opened up close to my house. I have to say, the new store is great! The other store (same distance from home, but the other direction) was always pleasant to visit, but getting in and out of the parking lot was a challenge. The new store is easy to access. The employees are helpful when asked questions about coffees. My drinks are always perfectly made the way I ask for them. I recently was given a new silver gift card keychain that I have registered and can reload. The card is nice and convenient. No more fumbling for my phone app or having to dig in my bag for my card, it's right there on my keys. The card scans easily, earning me rewards as I enjoy what is becoming more of a daily occurrence and less of a once in awhile splurge.

I go to Starbucks almost every day (mornings mostly) and the service is top notch; they are friendly and hardly ever get it wrong even though they are so busy. Although when I go in the evening (which I usually do on my day off) it is almost always wrong even though they are hardly ever busy. I really hate having to go back to fix it because I feel like I'm being a bother and when they do fix it, sometimes it's still wrong-but close enough- so I take my victories where I can get them. Overall they are very nice (even in the evening).

Starbucks customer service is horrible! Worst experience I ever had. No replies, help or understanding. Very cheap and rude! I cannot believe this is a big company. I do like their coffee. Too bad they have such a bad management.

December 3rd 2014 at 12:49:35 pm, I went to my usual Starbucks and got my usual 2 Venti sugar free mocha frappuccino lite with 8 Splenda each and with the skinny mocha. I also got my son his usual Venti strawberries and cream frappuccino as well as a grilled cheese sandwich for myself as well as my son. I arrived back home and gave my son his sandwich and frappuccino and I started on my second frappuccino. I was in the kitchen 20 feet away when I heard my 5 year old granddaughter screaming 'daddy, daddy' and I rushed toward him seeing that his face was red and he was choking. My younger son was screaming “Mommy help him. Oh my god mom, I think he's choking.” He managed to get to his feet and I'm pounding him on the back and somehow he took his fist and basically gave himself the Heimlich maneuver. A hunk of grilled cheese came out and with it was a yellow distressed bread clip! I immediately notified the store which was pointless and then I called Starbucks customer service and notified them what happened.

Starbucks french roast - Pure terrible, taste awful and the smell is like fish.

My husband disabled has brain damage as well as some physical disabilities from a car crash. He also happens to be Mexican American. Neither are acceptable it seems to the fine people of Starbucks on Feland and Shaw in Fresno Ca. One day my husband and I sit outside of Starbucks and I go in to make our order and I am standing in line when I hear an Anglo woman complaining about immigrants to one of the Starbucks baristas who to my dismay is totally agreeing with this racist old lady. I felt embarrassed as I am Spanish and felt it was inappropriate. Well I'm waiting for a while in line when my husband knocks on the window to change his drink request with me. Its a hundred and ten degrees outside so he is sweating like mad, also a result of his disability. Well the female blonde haired barista looks at him in horror and says to the racist Anglo lady, "There's one of them now." She meant immigrants these two Anglo females were complaining about. She turns to me with this look of hate and condescension and screeches, "TELL HIM TO PUT HIS SHIRT BACK ON!" I felt like I wanted to cry because my husband had a huge scar on his chest from the accident.

Recently Starbucks changed the design of their coffee cup lids. They're hard to put back on after you put cream and sugar in your coffee. I told Starbucks stores that they're not safe and they said I should call 800 number. Who has an hour to sit and chat on the phone with 800 numbers. Well last week I sat in my car comfortably with a nice hot Starbucks coffee in my hand and luckily didn't start driving. I was holding the cup in my left hand and was getting ready to start the car. Guys the lid came off. The coffee went from steering wheel to my legs, to my carpet. I called Starbucks 800 number and rep who answered was wonderful, concerned and asked numerous time if I was ok. He apologized and said he was sending this to high authority. Haha. What higher authority. They don't care. It's been a week and nothing. I can tell you one thing. This will happen to wrong person someday and Starbucks will care.

I went to Starbucks website November 13 to order a gift card for my brother in another state. Easy, right? Many to choose from, easy steps... I put in his name and address, hit pay with Paypal, done. Less than five minutes. The auto-reply receipt came back within a seconds with the Bill-to address as me, but his address. There was no information on the receipt as to who they were shipping it to, so I wondered. What just happened? I called them immediately.

1005 Columbia Street New Westminster BC Canada, V3M 3X3 604-522-3002 - This Starbucks cater too much to WIFI users. The students or people don't leave until closing time. The staff encourages them to stay because it will be easy for the staff to clean up; they don't have to maintain the tables. You can buy only one coffee, the smallest and stay here until you drop dead. You can use the washroom, take home their toilet papers and drink milk after cup, after cup if you run out of money for another coffee. If you order one coffee in the morning, no need to order another. Just drink free milk.

I was calling starbucks, I was 45min in hold but still no one responded me. I have ordered 10$ by seeing an offer saying that if we give 10$ gift card you going to add 10$ more so that would be 20$ right? But my friend received only 10$, this is really **.

I ordered two Starbucks gift card from Starbucks.com over two weeks ago. My order has not processed but they tell me I can't cancel it. Hopefully I'll see these cards sometime before Christmas. I'm very disappointed that they cannot ship a gift card within 14 days. Learned my lesson.

I have been so disappointed in the last year with Starbucks. Coffee is never consistent, taste is either burnt or you ask for extra soy and it's cold because they put too much, or they get the drink wrong completely. Where I live I don't have many options to go enjoy a coffee, so it leaves me to go to Starbucks and cross my fingers I will enjoy my overpriced beverage. Now, on top of that, I used to get very excited about seeing what decorations Starbucks would put up, this year... all I see is red boxes, a crazy overpriced Sterling Silver key chain card (can't believe this piece of junk is $200). I realize they are a business, but they always had a way of ringing in the Christmas cheer with their cute cups, decor and friendly smiles. Now it's boring and the only focus is consumerism.

I ordered a chestnut praline latte and found slimy blobs on the bottom of my drink. This isn't the first time this has happened. Since I already drank most of it there wasn't anything I could do and corporate wouldn't do anything either.

Hello, I just want to express my disappointment and unsatisfactory feeling with regards to your Starbucks Magsaysay Ave. Naga City branch. I am collecting stickers for your Starbucks planner and I already have 10 stickers. I was about to get another 2 stickers for today's purchase, however the cashier was not able to inform me that I have to order your offered Christmas drinks to complete the required stickers. I really like the Frappuccino drinks and the caramel macchiato which I always order whenever I visit your store. So, I carelessly order the drinks I like and did not check the rules on how to get the Starbucks planner.

Imagine paying 200.00 in cash for an inferior product then finding out you have to call (and call and call) to get the address and a case number to return it at your expense ($16.20), insured, signature required. Oh the best part is it will take 60 days after they receive it to issue my refund. I have been a loyal if not addicted daily customer gold member before there were apps......I have never been treated as poorly as this...and not to mention these ridiculous conditions at the time of purchase (on bottom of gift box in small print), really!!!!! The only thing I can do is stop going there (2,500 to 3,000 a year). Hey you get a few of us and maybe they will do something about it.

I have spent most of weekend morning and again a weekday morning attempting to return the Silver keychain Starbucks card for no other reason than it is so poorly made with stickers overlaying a silver plate. All I wanted was a simple refund and was told over the phone that I could take it to Starbucks HQ since I am in close proximity which I did this morning. I have never been treated so rude and with such condescending attitudes as I was on the 8th floor by two customer service receptionists who had no interest in listening to me or assisting me. I was eventually told to make my way to their loading dock and see if anything there could help me. I always felt Starbucks was the "Nordstrom" of coffee restaurants but after today I clearly see different.

Best crew ever at Wade Hampton Greer South Carolina. Awesome group of people... Friendly, clean and best coffee anywhere.

I went to my new, local Starbucks today with a gift certificate given to me by a friend. I have been a loyal customer of Starbucks since 1984 (30 years). I used to have coffee mailed to me every month here in Montana until we finally got a store many years ago. Imagine my utter surprise and disgust when I was told today: "We are out of Thanksgiving Blend and won't be getting anymore in. We only have 8 oz. bags of Christmas Blend." WHAT??!! I can't buy a pound of the seasonal coffee I adore from ANY of my local Starbucks (freestanding or in Target or Barnes and Noble) because THEY AREN'T SELLING 1 LB BAGS OF THEIR SEASONAL COFFEE. This is the stupidest idea I've heard of. I had to go home and order my pound of Christmas blend online and have it sent to me in a week. Come on, Starbucks! You need to be about the coffee, first and foremost!!!

I received an email 11/14/14 about our 2 cards being reloaded one for 100.00 and the other for 75.00. Finally got through to an agent and she could not find my account. Found my name but no card attached to it, found my card but no name attached to it. She gave me a number and told me to call back and give them the number. Finally got through to a person 3 days later and she is issuing a refund but she could not tell me why they took 175.00 out of our bank account and put on our Starbucks cards. The refund will take 7 to 14 days! Not happy with Starbucks, hate to give it up but will.

I asked a barista for hot water to make my via coffee and the mgr, heather, whispered to the barista in front of me not to service me and that I was banned. And w/o asking my name or any scene in the store, heather came around the corner to my face and told me to leave, that I was not welcome in any starbucks. And that she said if I had a problem with this, I could email Diego, the district mgr. The only complaints I’ve made are to stick up for myself against the rude mgr maria and other rude baristas the mgnt hires. They do not do good screenings or drug testing on the employees. I think that’s the problem and the fact that they’ve ignored all my complaints. And it got worse with maria’s bullying physical hostility toward me. I will not be treated this way and I will have to find another coffee store to go to.

Discriminate south Asian customer by black workers. To be fair I stood in front of the line no one say if I want to order, even though I have my hand raised to get help at 150 Varick street NYC at 8:45 pm on November 13.

I ordered 2 quad shot venti skim lattes with whipped. Paid just over $11 bucks. What I got were 2 barely over halfway filled cups! The guy actually said that he used the larger sized cups to accommodate for the whipped. Acted like he was doing me such a wonderful favor! Seriously? I ordered venti and got venti cups. Not my first time at Starbucks but I was so pissed off that it may possibly be my last visit to Starbucks! Of course I didn't get a receipt either. Coincidental? I think not.

I bought a Doodle it tumbler today, 11-07-14 on Starbucks Metro Walk PH. I was with my friends and a little bit in a hurry. I bought the tumbler as soon as I've ordered my coffee. When I got home I have just read that there should be a pen and an instruction included on the tumbler I bought. I checked it on the paper bag and it's not there, just wondering why didn't they asked me on the time that I'm paying for the tumbler if I would like to have the pen as well. Unfortunately I already left my receipt on the table so there's no way for me to claim my pen so I won't be able to design or doodle on my tumbler. It's sad and it's a bad customer service. They know that I am availing the doodle it tumbler, they never told me that I should have to ask for it or whatever. But I am basically a dissatisfied customer.

I was disappointed after purchasing the Starbuck's Breakfast Blend medium in the grocery store. It was special individual containers with the Keurig Brewed. You need to sample this. Honestly it is awful...no flavor no aroma. An unhappy customer.

I recently began purchasing coffee each morning at Starbucks at 'The River' mall in Rancho Mirage CA. The staff is completely incompetent and so I presume also the management as well. I am a 51 year old business major so I think I'm qualified to make this critique. One woman with curly grey hair particularly annoys me with her arrogance and flippant demeanor towards me. I ask for creamer or what the flavors of coffee are because a half hour after they open there are no signs on the coffee of the day board. She acts like I kicked her dog or something. Another woman tells me on Sunday when they're supposed to open at 5:30 that she's sorry but a manager failed to show up that morning. I have to think this an untruth because I know of no manager that shows up at 5:00 am on a Sunday. If competent help were available I see no need for a manager to be there. And if not, yet another poor service from this coffee shop.

I tried to cancel my mobile app. After 30 minutes I was informed that they would refund part of the money. The customer service rep said that part of the money could not be refunded. When I originally got the app there was no statement that part of the funds would be non refundable.

Thanks to ** the store on Roosevelt Blvd. will not see me twice daily during the work week! ** is so busy trying to play the smartest guy in the room when he really should be concentrating on making the drink orders for his customers correctly! ** claimed he knew how to make my black tea latte .... Wrong!! It is very simple... Awake tea, no sweetener, non-fat milk, and free pour the milk. Well, Mr. ** decides to gives me Earl Grey and uses the spoon to hold back the foam.

I DID NOT BELIEVE MY EYES! Today at 7:30 I bought my morning coffee in the Starbucks shop at the general hospital (AKH) in the city of Vienna, when I saw a fat RAT(!!!) sitting under one of the sofa chairs..... When I told the store manager (**/female), she said I am imagining things, and THREW ME OUT of the store!!!!! Starbuck has become a health hazard, and I wont spent ANY money there anymore!

Just to tell you that I found lots of bugs in my cocoa drink in the convention center in Gaylord Palms Resort in Florida. I have made a complain in the front desk and they help me. But I don't know if I can lawsuit against Starbucks because I have drink and swallow some bugs. I have a picture of the coffee full of bugs and several witnesses then were with me.

I went to Starbucks in Indiana state (Henry Schricker travel plaza; store code 0403907) in 9/30/14 at 8:19 am. I ordered Ice caramel macchiato, cheese danish and juice Naked for a total $13.42. I paid by cash. I gave to cashier (her name **, her ID #**) $100 bill (only bill that I had). She gave my change $56.58 (the change suppose to be $86.58). I took money I started to count my change in front of her and told her that she gave me not enough, that she suppose to give me $30 more. Her answer kill me: "I gave you all change; you lost it." I told her that I was not going anywhere, I was staying in front of her waiting for the order. She said that if I can't handle my money, it is my problem. I was in shock. Then I asked manager. "The manager" came right away. She even did not asked what was the problem. She took my change, took all money from the cashier, went on the back somewhere. And few minutes later they came back, gave me $46 (but took $56), and told me that their cashier has no extra money; everything is fine.

I had two Starbucks accounts I wanted to combine into one. Wasn't really sure who to call so I called phone number I found on website. The Rep who answered the phone was so helpful and quick to resolve my issue. Very pleasant also. Great experience

I received a gift card and I wanted to treat my son to lunch. We ordered the Santa Fe chicken Panini and was told they only had one. How disappointing. I guess I'll stick to coffee only.

The only good part about Starbucks is the convenience. I usually get a regular coffee. The lid will always spill coffee from the lid and when I carry it. Most of the time when I use my card I get charged twice.

I was at your Merrimon Ave location in Asheville and ** and ** refused to make a sample of any drink... I am 70 and not used to be treated with disrespect... They chuckled as I walked away... Needless to say that I won't visit your place any longer.

Today was a grey day. I thought a venti Caramel macchiato would be a great pick up. There were 4 vehicles in the drive-thru, thought it would not take long. Boy was I wrong. It prob took at least 12 min to get to window. I was greeted by a young coffee barista. She took my money, gave my change back, was very friendly and then... it happened. I sat for 7 min waiting for my venti Caramel macchiato skinny. Not being a coffee barista I saw a line of coffees waiting on drive through counter. I was wondering why she didn't give me my coffee. I tried getting her attention but nothing. 7 min later she opened the window to ask me what I ordered. I almost blew a gasket. My coffee was sitting there the whole time. She allowed me to vent gave me my coffee. I drove off to realize it was warm ahhh.

I recently spoke with a manager at Starbucks concerning employment. I was told that they do not hire people of my age because they cannot remember the recipes. I believe that is age discrimination. I laughed at first but realized the young man was serious. He did take my name and phone number. I think that maybe you should train your managers about the law of discrimination. Regardless of my age, I am capable of remembering recipes and doing the job. My sister did post this on Facebook and many people responded with saying I should bring about a lawsuit against you. What do you think? Feels a lawsuit is order due to age discrimination.

At approx 1600 hrs (actual time can be checked with SDPD) on Sunday, August 31, 2014 an officious, antagonistic employee contacted the San Diego Police Dept claiming I was drinking alcoholic beverages in their establishment (HARBOR/LANDING ST) San Diego. Police arrived to evidently determine that statement to be false. Both officers interviewed me and opted NOT TO PERFORM A FIELD SOBRIETY TEST. They both stated they were there to escort me out per the officious, young manager's orders. I left, drove out in front of the officers patrol cars......neither made any attempt to stop me per a reasonable suspicion that I might me driving "under the influence". At this moment I am researching the internet to locate an atty to handle the lawsuit.

Every Starbucks I have visited recently to purchase the organic "Breakfast Blend" has the employees giving the same identical statement, "all coffee is organic until ground". Really? Then why doesn't it state on the package that it is organic? How would grinding the coffee make it NOT organic anymore? Why can't the employees at Starbucks be honest and simply state that Starbucks doesn't carry the "Breakfast Blend" in organic anymore? They do carry ONE type of organic coffee, but it is a very strong blend, and it does state ORGANIC on the package. IF it is ALL ORGANIC (until ground), then why don't the other packages state "ORGANIC" on the package? They are implying that through the grinding process (even at your home) chemicals are added to your coffee beans (grind). Do they even know what the term "ORGANIC" means? Then how could anyone trust the word "ORGANIC" on their Yukon package?

Please allow me to introduce myself before placing my complaint before you. I have been one of your loyal customers for years. I have even carried your coffee to Mexico where my dear friend, Dr. Diaz **, formerly the man over all government hospitals and I would taste compare to some of the finer Mexican coffees. In my mind, your blends always emerged victorious.

Last Wednesday, someone compromised my Starbucks card and bought 62 $100 gift cards, which went into my bank account via PayPal. Fortunately or not, I don't keep $6000+ in my account, so it was overdrawn. Everyone except Starbucks has handled this wonderfully. PayPal customer service and my credit union (BECU) have gone out of their way to be generous. Not Starbucks. I called on the morning. I discovered the fraud and opened a case. The person I spoke with said someone would call me. I called back four hours later and was told someone would contact me within 3-4 business days, and the issue would be resolved within 7-10 business days. At that point, I requested a manager and was denied - literally told “no, you can't speak with a manager until our investigation is complete.”

I am simply writing to vent my frustration in an attempt to get Starbucks' attention (futile though that effort may be). My Starbucks loyalty rewards card was deactivated this morning, a card that had a monetary value. The in-store staff have been great but because they cannot reactivate the card, they directed me to customer service. Customer service told me, among other things, that the card was deactivated because I was "not compliant with the terms of use." Hmm. The in-store staff indicated that the change in terms that customer service referred to occurred about 2 years ago, but would not have affected my use of the card (that change apparently dealt with charges for extras).

Early this morning was my first day back in college classes along with starting a brand new job downtown. I stood in line for over 15 minutes watching people that had ordered after me get their delicious beverages and head out the door in a timely manner. I was starting to get annoyed and I made eye contact with the barista that took my order. Finally, after a couple minutes she came over and handed me a card and apologized that my drink got lost among the multiple drink orders that were being made. Then she handed the initial drink I ordered. After she handed me the card I read the front. It was a free drink on Starbucks for the inconvenience. Although, it wasn't how my usual morning coffee run ends up. I was impressed by how the barista handled the situation.

Poor service to paying customer than non paying customers - Supervisor Edgar in shorts uniform and barista chubby girl didn't remove non-paying customers by security guard, after removing the two deaf women's argument over one charging plug station with lounge chair. Unresolved issue and not reported to manager of store.

I have just arrived at the Calais Euro tunnel and gave my son ten pounds sterling to purchase a chocolate frappuccino priced at €5.65 and when he paid in sterling with £10 they would only give change in Euros which totaled €4.55. When I queried the cost and studied the receipt, I was astounded to see that their exchange rate for £10 sterling came to a total of €10.20 (equivalent to €1.02 to £1). This is an absolute disgrace when paying for a lasciviously overpriced product anyway given that today's exchange rate is €1.25 to £1.

I went into Starbucks in Aurora, CO with a coupon for a buy one get one free drink and they wouldn't honor the coupon. What's the point in even signing up for emails if they won't honor their coupons? The expiration date was for September 2014. I really enjoy giving you guys business every day. I just feel like it would be nice to be rewarded every once in a while.

I'm a regular customer at Starbucks and I never knew that you had to buy a Cup of hot water for Tazo Tea which is a brand of Tea from Starbucks, I always buy it by the box! On 7/29/2014 about 1:30pm one of your Managers by the name of **, Store Manager @ 9718 Washington Blvd in Culver City, Ca 90232...Ph#310-204-1075. I told her that I had never heard of this policy and I offered to pay her for the hot water, then she said there wasn't any way that she could Charge me for the water, of course I became puzzled and asked her to please accept the money, even though I found this to be ridiculous and she went on to tell me "Starbucks has always charged customers for cups and water whether you have our brand or not"!

This morning, I woke up early to go fishing and I got to Starbucks at 5:50 and the store in Portland, Texas opens at 5:30. So I pulled through the drive thru and nobody answered. I drove around to the front and tried to walk into the front and the doors are locked and the manager is standing there just looking at me. So I pulled back through the drive thru and I called the store and she ignored my call, so I proceeded to knock on the window and she said, "We're closed", in a very snappy manner. I said, "It's 5:50" and she said "sorry about it". This manager is very rude, and always is. Her last name is **.

I came into your Palm Springs location and women behind counter not welcoming and let me stand there and finally said, "You're not where people order." No sign. Just thought she was unfriendly. I am not pleased.

I've been a loyal, daily customer until recently. I had loaded a $50 gift card from a third party bringing my balance to $85. After accepting the card transfer, something went wrong and instead of just removing the $50 in question, they closed my account and took my entire $85 balance. I was told that even if I loaded my card with $499 in cash and had used a bad card for $1, they would take the entire $500! I asked several times for my $35 and was told no. I know it's not a lot of money, but it is the principle. I'm not sure if that practice is legal, but I know it is highly UNETHICAL.

I go to Starbucks, 68th & 1st ave in NYC. In my opinion you must put the slowest workers in a very busy store. I have walked out more than once.

I called the company several times and no information where my money went. I bought a gift card from a guy. The transaction took place at Walnut street Starbucks in Cary, NC. The lady at Starbucks took that Guy's iPhone and transferred the money to my card... everything went smoothly. I put the card in safe place and didn't use it for a while. One day I tried using it and it said it has 0 balance. I have receipt but still Starbucks is not refunding. Has this happened to anyone else?

I ordered trente Valencia orange drinks with no ice and she gave me two one half cup fills of drink. When I told her this was not right, she said that is what her manager told her to do. I would have to fill the cup totally full if ice for this drink to go to top of cup. The drinks cost $4.25 and you get a little drink with your ice and cup. Their lemon pound is stale everyday but one out of the week.

According to the Americans with Disabilities Act, I am allowed to bring my service animal anywhere that anyone can go. Thus meaning that I can bring my SERVICE DOG into a Starbucks here in Sacramento, California. I was told to take my service animal outside of this store and tie him up on the bicycle rack that was located on the patio next to parking spaces for vehicles. That means that technically speaking I would have a lawsuit against Starbucks because of my service animal that has his vest, dog tags, and his paperwork. I am sick and tired of being told that I cannot take my service dog where I need him to go with me for my P.T.S.D., T.B.I., AND S.D.D. THIS IS DISCRIMINATION!!!

I bought a $10 Starbucks card through Groupon on a promotion. I immediately started receiving Starbucks ads via email. Thus the probable reason for the promotion. But when I went to use it at my nearest Starbucks, located in a Target store, they could not confirm that it existed. I called Starbucks and they confirmed that I had the full amount on the card. They further said that NOT ALL Starbucks accepted the card, especially ones in retail stores. I needed to go to a stand-alone Starbucks to use it or transfer it to an existing card. My nearest stand-alone Starbucks is 24 miles away. While I like Starbucks, although grossly overpriced, this has left a bad taste in my mouth and I will hesitate to visit one in the future. I have already blocked all Starbucks emails.

The last few times I've gone to this Starbucks, the barista named Kayce ** was really unsociable and seemed like she was judging me for my method of paying for my Starbucks drinks. She was super talkative with the customers before me and then when it was my turn she rushed me through my ordering experience. I even initiated a conversation with her once and was pretty much ignored. She does not seem like she likes working at Starbucks at all!

Employee at the Starbucks branch at the Toronto Eaton Centre (store within Indigo Chapters) saw me approaching and completely ignored me until her colleague noticed and took my order instead. I stood in line like anyone else and said hi and made my order like anyone else - but when I spoke she kept looking down and wouldn't answer me - she only responded when her colleague noticed. This was rude and extremely insulting and I wish I'd gotten her name.

My husband goes to the Virginia Hills Starbucks in Martinez, CA every morning for our coffee. I always have a Venti Cinnamon Latte. For the last two months the amount in the cup has been getting less and less. This morning my latte level was at the third square down that reads syrup. I'm sorry, but for the amount of money we pay for this I expect the cup to be pretty full. This may seem like a small thing to complain about but I can tell you this is the first time I have ever made a customer complaint so it isn't small to me. I won't be buying from this Starbucks again.

I have been making a special product for over 15 years and everyone of my friends and family encouraged me to send it into Starbucks. After two Christmases in a row it sold out in local cafes and I was unable to meet special orders. So I made up a fresh batch, boxed it up nicely and decorated the packages. I wrote a very nice letter giving the CEO my background and even sent it with a return signature so he would know how to trace the package back to the sender.

I was poisoned by my smoothie. After a few hours, my stomachache got worse and worse. Then came 24 hours of extreme vomiting. Could not even keep water down. I got fever, the runs. If I can't keep water down by tomorrow, it is off to the hospital for me. Starbucks needs to pay better attention to product handling and storage. I will never ever go back.

Just to comment to Emily who believes she can park in the handicapped parking space without consequence. You may not read this but on the small chance you do, I will take the time to share my thoughts as a reader of your complaint post. You were, undoubtedly, in the wrong with this Starbucks incident. When someone asked you to move your car, it was less likely because they singled you out for harassment but more likely because you're one of the frequent violators that has the audacity to believe that your convenience for parking near the store is of greater value than the possible impact of inconvenience caused to those disabled individuals that actually need and rely on those designated spaces.

I bought a commuter mug in late December - their promotion of "Buy a $60.00 mug and get free drinks all January". Stainless steel with a screen print of the original Starbucks location. The lip is rusting now, after 3 months use. When I contacted them, they said they had no warranty on their goods, and the return policy was restricted to 60 days (with receipt). I don't expect stainless steel to rust.

I recently purchased two $100 Starbucks gift cards off of eBay from two separate owners. I received them, consolidated them onto a single card and even transferred my own funds from another registered card onto this card. All amounts were there and all was good. I went to use my Starbucks gift card (with a $214.02 balance) on the morning of 3/27/14 and was told the account was closed! You can how I felt! I got right on the phone with Starbucks customer service and was told that this account was closed due to fraudulent activity. I asked for details so I could research with my sellers on eBay and they provided nothing. I notified both eBay sellers...One took it upon themselves to contact Starbucks directly and was informed by Starbucks that it was not his card that was fraudulent but the other $100 that was illegal. The second seller was very receptive and refunded my purchase amount within the day.

On 3/23/2014 at approx. 5:40pm I went to the drive thru Starbucks located on 32340 Alvarado Blvd, Union City, CA 94587. Upon arrival, my boyfriend asked if a drip coffee was available as we are not heavy coffee drinkers and wanted to venture out of our usual drinks. The barista first laughed and I can clearly hear from the drive thru window of her telling her colleagues of what we ordered while chuckling, then she asked what size we wanted. We ordered a tall and then proceeded to ask if an Americano was stronger in caffeine or the drip coffee. She sarcastically said that coffee is stronger than espresso, but was chuckling the whole time and double repeated that I just wanted a "tall plain black coffee". We then proceeded to the window and the same barista leaned out of the window to say, "I'm sorry that I laughed, but you don't think we have coffee here at a coffee shop?"

In the last three weeks at two different locations of SBX in Las Cruces, NM I paid for a tall cup of reg coffee. At least four times the barista tipped the larger brewer giving me the "bottom of the barrel." I'm glad I was watching. They apologized and gave me coffee from another container. I don't think it's the employee's fault, I'm sure they're following corp policy. Also I've witnessed so many discrepancies of cost, charges, add on charges, on and on. I've witnessed folks order food and ask where is the order. I hear the barista say "I forgot, sorry." This with only a few customers in the store. Sadly it seems they don't pay the experienced baristas to stay and hire new folks and train them on the job. You hear at the register "oh, excuse them they're in training" or "This is my second day." I only go to SBX if a friend is paying for my drink. :)

Ordered my usual tall iced doppio espresso with milk and hazelnut. Never paid more than $2.45. I get charged extra for sweetened flavoring, but was at the Los Banos, CA location and was charged an extra 55 cents for milk. I asked the barista at the window why I was charged for something that is provided for free at the counter and she said that because she filled it up to the rim. It was a tall drink. It wasn't even like I asked for a gallon of milk!!! The girl talked to me like I was dumb. I asked another barista a different day why I was charged for milk and she said I shouldn't have been charged. I'm so disappointed and the girl that charged me acted like I was trying to get something for free!!!

There was a long black hair in my blended beverage. Not on my sandwich which I might be able to see before it entered my mouth, but inside my blended beverage which was in turn sucked through my straw into my mouth with who knows how many smaller chopped up pieces... I’m done with Starbucks as a whole.

I went into your Franklin TN location after having a series of cardio tests. I was dressed in workout clothes without makeup. When it was my turn to order, your employee looked around me and asked to help the person behind me. I said, "excuse me, I was next in line." She took the woman's order, made her order first, and apologized for me saying I was first. I left without my order, of course. I was polite. because I had done nothing to cause this behavior. I am a therapist, with a successful practice. Wow, your employees can use some customer service training. Just thought you would like to know. I would want to know if one of my employees treated a customer in that fashion.

Got our Verismo in early December. Works great and love the coffee we get out of it. The issue is the availability of the pods. Several grocery stores in our small town have in store Starbucks, but none cary the Verismo pods. They do, however, carry the K-cup pods. The one Starbucks store close to us (1 1/2 miles) has been out of espresso pods the three times we have stopped by. The only dark roast is Verona, and that same store has had only decaf on two occasions. I'm wishing I had bought a Keurig instead, as availability of Starbucks coffee is much better. I'm giving it another month, and if things haven't improved I'm putting my Verismo on eBay.

The other day, Dec. 28th 2013, my son and I bought a caramel frappuccino and a slice of bread, at Starbucks. I was drinking the coffee heading back home and I ate a bite of the bread. We stop at a Dollar Store and when I was at the register, my stomach started feeling upset and my body was shaking. I got on my car and started driving back home. I had to pull aside. I was throwing up continuously on my car. After I finish throwing up, my lips started feeling numb and I rush to get home and change because I was covered in vomit. When I arrive home, my eye and face were swollen. My hand and body had a rash so I rushed myself to the hospital. When I arrive to the hospital, I had difficulty breathing. At the hospital, they had to give me three different IV's to get the rash and symptoms down. I told the doctor that after 25 min that I drank the coffee, I started feeling sick and he told me that I had food poison by something in the coffee.

I was burned by hot water from a cup without a lid when I purchased a drink back on August 17, 2013. The Barista who handed me the cup at the register even got the burn spray and bandage for me. In result I had to go to the hospital and incurred a bill. I now have a scar on my left hand and had 1-3 degree burns from this incident. This happened at Store # 7373, 107 e 43rd Street, Space MC-72, New York, NY 212 599 4368.

Had a few bad experiences at a local Starbucks, 3 out of the last 5 drinks were wrong. So I wrote a complaint to Starbucks customer relations. About a day later I got an email, that even said they would look into the service at at location. About 2 weeks later, I got a letter and 2 free drink cards sent. I definitely think it's a step in the right directions, some locations have offered great service and this location continued to provide subpar even at times bad service. The reply although won't fix the location, it's a hope it might and definitely more than I have ever received from McDonald's, the 10s of times I've complaint about a particular location, primarily the one right next to my house. So yes all in all the overall customer service I have received from Starbucks have been positive. Attached the letter and coupons, had to cut of the top half of the letter, because my name is in it and unfortunately it also cropped out the Starbucks header.

Treated like an idiot because I asked for a water with my order. They then gave me the wrong drink. Ended up being another customers. This upset the other customer. The ladies that work here are idiots. They try to remember people’s orders and names, and get them wrong every time. I find it hard to believe that I used to got to this place with such fakeness.

I do not know why Kraft would want to distribute Starbucks Coffee. It is the worst coffee I have ever tasted and they have no idea how to make a good coffee. Come to Australia to see how it is done.

Manager attacked my sister and I. We were smoking 20 feet away from door and policy there is 10. Her employee was smoking in her car next to us and she was ok with that until she saw us smoking and started yelling at us. We were sitting minding our own business trying to have a personal conversation and she went off. She is always rude and has a attitude. I used to go there all the time but not anymore. And we had to call the police because it was total harassment. She was so out of line and we told her to just stop yelling and go away and that made her more mad. We have never been treated so bad by anyone anywhere in our lives. We smoke outside by the ashtray and so do the police when they come have coffee and we know all of them because our father was a cop in that area. Making a corporate complaint for being harassed.

Poor service at the Starbucks on Main St in Smithtown, NY. On September 2013, I was short changed 5.00 dollars. I gave the cashier 10.00 dollars. He gave 1.38 back. When I complained and ask to speak to the manager, he told that he was the manager. I was so angry I walked away. I will never step foot in a Starbucks again. If this how they thank their customers then they don't need my money. It already is ridiculously expensive. So I will be going to Seven Eleven!!!!

What used to be a quiet spot for coffee and a morning snack has changed. In addition to baristas shouting orders, there is the tapping of stainless steel containers and music turned up to an annoying level. Trying to get the attention of a barista to inform them of the extraneous noise is almost impossible. To end, I assume Starbucks has made their gobs of dollars and that the customer's attitude can be damned. I have been a customer of Starbucks for at least 15 years; I may have to drink elsewhere.

Yesterday, I went to Starbucks for what I thought was going to be a relaxing cup of coffee. I planned on meeting my friend there and having a relaxing time. Well it didn't go as planned because, I parked in the handicapped spot (no I didn't have a handicapped sticker) and I was standing on line when a store associate in front of everyone stood in the middle of the store and loudly said “Is that your car in the handicapped spot?” and I responded “Yes” He says “Can you move it?” I said “no” and I began explaining why when another store associate (female) began getting loud and telling me I had to move it. I said I was not moving my car because they pick and choose when they want to enforce this rule and when it’s convenient for them. I continued to say if you’re going to enforce a rule it needs to be enforced all the time not just when it’s convenient to enforce.

WARNING: I recommend that you check all of your credit card statements every month for "STARBUCKS CARD RELOAD" transactions. My Visa CSR informed me that "a lot of stolen credit card numbers (not physical cards) are used to reload Starbucks cards". My bank's CSR informed me that I will probably not receive a credit from Starbucks before November for the $100 Visa charge to reload some stranger's Starbucks card in July. Note: Other than a "case number", I received no information from four Starbucks CSRs.

Looking at my back statement I see them charging me doubles more often than one time within a day when I only got coffee once there.

I have been having issues with this STARBUCKS location in Humble TX 1501 FM1960. I always order my coffee at 110 degree so it is not too hot for me to drink. There is one particular person who always makes it too hot. This time it was very hot and I was unaware because of the out shield holder. So I took a big drink and scalded my mouth and throat and spitted out the coffee all over my car and spilled the other portion on my lap. I turned my car around to tell them something. When I approached the girl she said it has nothing to do with her and I have nothing to complain about. I became very angry and told her this better not ever happen again. Then once more she gave my wife and I another incident. This time I called the Starbucks number and notified the regional manager and they told me they would send me a $25 gift card. However, this is not justice... This girl owes my wife and I a sincere apology or she should be fired.

I ordered a tall ice coffee and a cup of ice water, and they gave me a grande ice coffee and tried to charge me for it when I specifically told them that I wanted a tall. Another time the Starbucks employee gave me my change and told me not long after that she had given me too much change (that she had given ten cents extra) and when I gave it back to her she was no longer over the counter and instead of putting the money back into the drawer she just took it in her hand. Just yesterday I walked into a Starbucks to order my usual tall ice coffee and the employee gave me an attitude and spoke to me in a barely audible voice, and she looked visibly distressed that I was standing in front of her ordering a drink.

I want to share with you a story about how Starbucks really feels about you. I am a Starbucks almost daily regular, so much so that they sent me one of their gold cards. I was in the Starbucks in Vallejo, California at the junction of 780 & 80 the Monday before last, waiting in line and another customer came in to the store, who was obviously angry and troubled though I did not know why. I felt that he was on the verge of doing something although I did not know what. One of the counter people then smiled and said something to him, which eased my apprehension for a moment.

I had a balance of $27.93 showing on my card every time I looked at it for quite some time on my regular Starbucks card. Last Saturday, I attempted to transfer it to the gold card and the transfer wasn't complete, but the balance shows zero on my regular card and did not show up in the gold card. They told me I had not refreshed my card on the internet. Now I've looked at that balance on several different internet screens, so I'm not sure what they are saying. On the iPhone passbook it still shows the $27.93 balance, but nowhere else. What happened to it? They said I didn't have a balance.

This morning, I picked up the Sunday edition of the NY Times and paid a healthy $6.00 for it, only to discover that this freshly opened paper was missing sections. In the past, I had picked up the same paper and found 2-3 sections missing, and attributed it to someone rifling through it at the store prior to purchasing it. But this morning, the newspapers were still bound together and had not been read or touched by a prior reader. And again, the travel section and the book review section were missing - and those are my two favorite parts! Now I realize that the prior incidents were not done by someone else and instead, this local Starbucks receives and sells a partial paper for full price. Has anyone else encountered this?

I live in Grove City, Ohio and our Starbucks employees are awesome and friendly! I go there so much they know me. So my complaint isn't about our franchises here or the employees. I am bored of the choices that are offered and I think the Mocha Coconut Frappe should be brought back! It's cool and refreshing and not too rich. It seems that if you don't like caramel, your choices are pretty limited, which I find annoying. I always look forward to the change of seasons to see what new things you're going to have but lately it's just the same stuff over and over again! So, I have resorted to trying frozen coffee drinks elsewhere because it's something different! And they are cheaper! I want the Mocha Coconut brought back along with the Mocha Malt Frappe that you had summer 8 years ago or so. It was very, very good!

I had to wait in a very long line 5 different times to get my order correct. All I wanted was my scone heated and served with a fork and napkin. Why was that so difficult? Toddler walked in with his mom and started hitting both me and my laptop. Mom said, "He wasn't hitting you that hard." I said, "It doesn't have to be that hard if you live in chronic pain." Starbucks' employees did nothing to help me. I had to quickly leave. Police said that I should have called them ASAP. I did not want to cause a scene. Corporate Starbucks sided with the employees and said they shouldn't have helped me at all.

The Starbucks on North and Wells has got to have the worst customer service of any Starbucks I've been to throughout the entire country. Why is it if they mess up a simple drink, they give the customer an attitude? No matter how many times I clearly repeat my uncomplicated drink, more often than not, they make it wrong. Then, how dare I ask to have them politely remake it... how dare I! Newsflash Starbucks employees, if you make a drink wrong, you might have to remake it. Shocking, I know. When you make a customer's $6 drink wrong, it’s not their fault, it's yours. Therefore, instead of giving an attitude, the right thing to do would be to apologize for your error.

I go to Starbucks often and this is the closest to my home. I most often drink iced coffee with milk. They almost always try to "sweeten it." I never order it sweetened, I always say nothing else after placing my order. This is not what prompted this review. Yesterday morning at about 7am, I was excited to get a "Free" drink and use my card on my iPhone app (yes I go a lot). When I took out the coupon and was about to ask if I could get my usual (cheaper than the drink on the coupon), the barista said someone had mass produced the coupon so Starbucks was no longer accepting it? How can you stop using a coupon with a good date on it? I didn't want to be without coffee so I bought an iced coffee with milk and they got it right; but the guy in front of me brought his back because they added sweetener without asking. This is a newer Starbucks, but it has been there long enough to not worry about 1 cup of coffee vs. losing a customer.

This was the last thing I thought I would be doing today, when I was attempting to order a large number of gift cards online on Starbucks B2B corporate sales site. I was having an issue with uploading my document with names and addresses I wanted the cards sent to, so I e-mailed them with my question and document. Later on in the day, I realized this matter is pressing and they probably weren't going to get to my e-mail today, so I got back on and noticed the "Need Help? Call 1800** for assistance. " So I did.

This is specifically in regards to the store located on 10831 Foothill Blvd. Rancho Cucamonga, CA 91730. This morning, I came in around for what I thought was a simple order, but oh, was I wrong. Not only did the barista making my iced Americano give me almost no ice (if I remember correctly I asked for an iced Americano), he also gave me this very dirty look when I asked he put more ice in the drink. That was nothing, however, compared to what his shift-lead for the store did with my second drink.

I'm a gold member and regular at Starbucks. I've been going every day for the past 7 years spending thousands of dollars per year ordering the same drink. The white mocha I get costs $5.50 every day. It's a quad venti 4 pump no whip WM. But in the past year or so, the baristas have been lazy on numerous occasions. They never mix the syrup like before. Now I have to ask them to which is crazy. I mean how much more should I spend for them to do their job. It's not a huge complaint but if I don't check it, I sometimes suck up pure syrup. Just venting on my venti.

The coffee was very old and had no flavor. It's worse than coffee left sitting in a big aluminum urn in an office! This happened three times. I was thinking the third time might be a charm but it turned out the same as last two visits. A bust! I have to say the people behind the counter and window could use training in customer service also. They have lots to say to each other and leave the customer hanging out to dry. Sad thing is I waited with great anticipation on this store opening. It's difficult to turn into - bump tires on car in drive-thru lane. Both times, I used the window in which the service wasn't quite as bad as the service inside.

I have lived in Old Irving Park for over 5 years and have been a loyal customer at the Starbucks in my neighborhood as well as to the Starbucks Corporation in general. I buy at least 5 or more lattes a week and spend thousands of dollars a year on the company. I have never had an issue with the store, but in the last few weeks, I have had 2 incidents with 2 separate employees.

I don't shop online at Starbucks because whenever I try to email a question, the email never works. Just try filling out the form and then hit the send button. The only thing that will happen is that your email will reappear, apparently unsent. Press it again and the same thing happens, again and again. It's the "Groundhog Day" of emails.

If I could give negative stars, I would! I was given a Starbucks card as a gift. What a scam, these "gift cards" are! I don't drink coffee, but decided to try to make the best of it and see if there was anything on their website to buy. I figured I'd go ahead and purchase some of their overpriced honey, just to use up the card. But after I went through all of the time and trouble on their unfriendly website to register, register the card, register for the store, etc. and jumped through all of those stupid hoops, I finally got to the checkout. I entered the long card number and pin, and it says cards can't be used right now because the site is down for maintenance. That was at 7pm yesterday.

I think you should know that as a long time consistent customer, I am actively seeking a different coffee shop. I frequent Starbucks throughout Southern California, usually spending up to an hour or slightly longer. The environment is always freezing. I've mentioned this to the baristas in San Diego (Point Loma), Temecula (all of them, especially the one I often go to in the Meadows). It doesn't matter what time of year it is, the air conditioning is always cranking. Nothing ever changes and no one cares. My only recourse is to give up and start going to coffee places which are inviting and comfortable. Thought you should know.

I always go to the Starbucks in Oakland, on Hegenberger, and I've never really had an issue with service until last night! The Barista ** was rude to me and my children! She seemed very detached from her responsibilities and ability to be friendly. Usually when I come, I only see two girls, ** and **, who are both very sweet and willing to do what it takes to satisfy me and kids. ** always puts a really big smile on my kids’ faces and mine. She's a really sweet girl. Unfortunately she was off tonight. But last night, my kids asked for pastries and ** ("Person in charge?") ignored my son, due to her deep concern with texting. She never even acknowledged him standing there. ** later helped him. I studied for some time to overhear the night shift complaining about the job to a guy who came in. If she hates her own manager and the way she's treated here, why not quit? It will probably do us good customers some justice!

I've been going to this Starbucks Independence location across from Independence Center Mall for years and service has been getting worse but yesterday, it hit rock bottom. Both girls were extremely rude, asking why I was in there. "Duh, dumb **," to get coffee! Upon ordering the drink and food for a friend, the one girl threw the food on the counter nearly causing it to hit the floor and the other girl named Alyssa, making the coffee, tossed the container on the counter nearly causing the cup to hit the floor. Okay, it's just going to hit your floor and make a mess that you will have to clean up. This location is going downhill.

My girlfriend and I went to Starbucks like most other nights and got a couple of drinks. We were about to drive off but it was so nice outside that we went for a 10-minute walk down the road and back. When we got back, my car had been booted by the security company for that Starbucks. I explained we went for a 10-minute walk and what would the difference be if we sat inside for 10 minutes? The guy refused to remove the boot and kept saying we left the parking lot. There were no other cars in the lot because the store closed at 10, so this was completely unreasonable. I tried to get the employees inside to print the receipt showing the time but they would not help the situation. I had to pay $50 to get it removed and that was so wrong. Way to give the big ** to what was a loyal customer. I will never spend another dollar at Starbucks again.

I live and worked in Soho, NYC for years. I lived around the corner of Spring Street. I began to go there a lot to use internet and meditate between life for hours or not so many and use the bathroom when I had to as I have a running bladder. I don't even drink coffee and start on decaf when I go there because I feel I have to buy. Some places are severely abusive about this. Soho is clean, at least most of time, of bathroom dirt.

I go regularly to the Starbucks at 223 South Vasco Road, Livermore, CA and over the past few months, service has dropped. Today, I went in at 5:10 am and the dark roast coffee I ordered was barely lukewarm. Since I had already left, I was not going back. The problem is that for me to go to another coffee place I have to change my routes which I am going to do. Too many mistakes with no coffee brewed, short staffed, etc. Pete's is downtown. I guess I will go there if I want coffee or go to one of the fast food places.

I have been a Starbucks customer for many years and I had the worst experiences at Starbucks on Saturday, August 20th at Bergen Town Center (Target Paramus T-2381). I had ordered Strawberry smoothie for my daughter. My daughter has a severe allergy to milk and she had an Anaphylaxis at the store after drinking the smoothie. Before I ordered the smoothie, I asked the employee three times if the smoothie was okay because my daughter had a severe allergy to milk. I made it clear to her that she cannot have any milk contact. She told me that the smoothie will be just strawberries and soy milk, so it will be fine. So, I ended up ordering one for my daughter because she said it will be in the separate soy milk blender and and she will be using soy milk.

My husband and I went to the hospital down at Lex, KY for appointment. We were there for about four hours. When we came, I told my husband, "Let's get us a cup of coffee." I told my husband that Starbucks has the best coffee because he had never had Starbucks before. So, we stopped in by going out the door at the hospital. We did not have to stand there for long and we tried the regular coffee. I got my Starbucks coffee with cream and my husband got his coffee black. We went outside and started to drink the coffee and my husband started saying how bad it was. I told him this is the best then I took a drink and it was the worst coffee I had ever drunk in my life. I would have never given the coffee away and I sure would not have charged anyone for it. I would have taken it back but we were getting on the bus to go to the garage parking lot. The coffee tasted like it was burned and it was so bitter that it made us sick just tasting it. It made me angry because we paid so much money for coffee like this and had to trash it.